HP D1500 Series User's Manual

HP Deskjet D1500 series
Windows Help
HP Deskjet D1500 Printer series
HP Photosmart Software Help
© 2007 Hewlett-Packard Development
Company, L.P.
Hewlett-Packard Company
notices
The information contained in this
document is subject to change without
notice.
All rights reserved. Reproduction,
adaptation, or translation of this
material is prohibited without prior
written permission of Hewlett-Packard,
except as allowed under copyright laws.
The only warranties for HP products
and services are set forth in the express
warranty statements accompanying
such products and services. Nothing
herein should be construed as
constituting an additional warranty. HP
shall not be liable for technical or
editorial errors or omissions contained
herein.
Acknowledgements
Windows and Windows XP are U.S.
registered trademarks of Microsoft
Corporation. Windows Vista is either a
registered trademark or trademark of
Microsoft Corporation in the United
States and/or other countries.
Accessibility
Your HP printer provides a number of
features that make it accessible for
people with disabilities.
Visual
The printer software is accessible for
users with visual impairments or low
vision through the use of Windows
accessibility options and features. It
also supports most assistive technology
such as screen readers, Braille readers,
and voice-to-text applications. For
users who are color blind, colored
buttons and tabs used in the software
and on the HP printer have simple text
or icon labels that convey the
appropriate action.
Mobility
For users with mobility impairments, the
printer software functions can be
executed through keyboard
commands. The software also supports
Windows accessibility options such as
StickyKeys, ToggleKeys, FilterKeys,
and MouseKeys. The printer doors,
buttons, paper trays, and paper guides
can be operated by users with limited
strength and reach.
Support
For more details about the accessibility
of this product and HP's commitment to
product accessibility, visit HP's Web
site at: www.hp.com/accessibility.
1
Welcome....................................................................................................................................5
2
Special features........................................................................................................................7
3
Get started
Printer at a glance......................................................................................................................8
Power button and light................................................................................................................9
Paper tray...................................................................................................................................9
Unfold the paper tray..........................................................................................................10
Use the paper tray..............................................................................................................11
Print cartridges..........................................................................................................................11
Replace print cartridges......................................................................................................11
Ink-backup mode......................................................................................................................12
Ink-backup mode output.....................................................................................................13
Exit ink-backup mode.........................................................................................................13
4
Connect the printer
USB..........................................................................................................................................14
5
Print photos
Print borderless photos.............................................................................................................15
Print photos with a border.........................................................................................................17
HP Real Life Technologies photo fix........................................................................................19
Exif Print...................................................................................................................................19
Store and handle photo paper..................................................................................................20
Save money and ink when printing photos...............................................................................20
6
Print other documents
Print e-mail................................................................................................................................21
Print documents........................................................................................................................22
Print letters................................................................................................................................23
Print envelopes.........................................................................................................................24
Print postcards..........................................................................................................................25
Print index cards and other small media..................................................................................26
Print labels................................................................................................................................27
Print transparencies..................................................................................................................28
Print brochures.........................................................................................................................28
Print greeting cards..................................................................................................................29
Print booklets............................................................................................................................30
Print posters..............................................................................................................................32
Print iron-on transfers...............................................................................................................33
7
Printing tips
Print a test page.......................................................................................................................35
1
Contents
Contents
Contents
Printing shortcuts......................................................................................................................35
Create printing shortcuts....................................................................................................36
Delete printing shortcuts.....................................................................................................36
Set the page order....................................................................................................................37
Fast/Economical printing..........................................................................................................37
Print multiple pages on a single sheet of paper........................................................................38
Print in grayscale......................................................................................................................38
Two-sided printing....................................................................................................................39
General Everyday printing........................................................................................................39
Print preview.............................................................................................................................39
Set a custom paper size...........................................................................................................40
Select a paper type...................................................................................................................40
Change the print speed or quality.............................................................................................40
Print resolution..........................................................................................................................41
Maximum dpi............................................................................................................................41
Resize a document ..................................................................................................................42
Bound two-sided documents....................................................................................................42
Print a Web page......................................................................................................................43
Presentation printing.................................................................................................................44
8
Printer software
Make the HP Deskjet the default printer...................................................................................45
Set default print settings...........................................................................................................45
Printer Properties dialog box....................................................................................................46
What's This? help.....................................................................................................................47
Download printer software updates..........................................................................................47
9
Maintenance
Install print cartridges...............................................................................................................48
Print cartridges....................................................................................................................48
Selection numbers..............................................................................................................48
Printing with one print cartridge..........................................................................................49
Installation instructions.......................................................................................................49
Align the print cartridges...........................................................................................................51
Automatically clean print cartridges..........................................................................................52
View estimated ink levels.........................................................................................................52
Maintain the printer body..........................................................................................................53
Remove ink from your skin and clothing...................................................................................53
Manually clean print cartridges.................................................................................................53
Maintain print cartridges...........................................................................................................54
Printer Toolbox.........................................................................................................................55
2
Contents
11 Troubleshooting
Error messages........................................................................................................................57
Print cartridge error messages...........................................................................................57
Incorrect print cartridge or print cartridge missing........................................................57
Print cartridge problem message..................................................................................58
Print cartridge carriage is stuck....................................................................................58
Incompatible print cartridges........................................................................................58
Out of paper........................................................................................................................62
There was an error writing to USB port..............................................................................62
Two-way communication cannot be established or Printer not responding.......................62
Installation problems.................................................................................................................62
Power light is on or flashing......................................................................................................64
What the flashing light means............................................................................................65
If an error message appears..............................................................................................65
If no error message appears..............................................................................................65
Printer does not print................................................................................................................65
Verify the following.............................................................................................................65
Unable to print....................................................................................................................66
If the printer still does not print...........................................................................................71
Document prints slowly.............................................................................................................71
Print cartridge problems...........................................................................................................71
Resolving print cartridge error messages...........................................................................72
Print cartridge carriage is stalled........................................................................................74
Paper problems........................................................................................................................76
Paper jam...........................................................................................................................76
Out of paper........................................................................................................................77
Printer prints on multiple sheets at once............................................................................81
Photos do not print correctly.....................................................................................................82
Check the paper tray..........................................................................................................82
Check the printer properties...............................................................................................82
Problems with borderless documents.......................................................................................82
Borderless printing guidelines............................................................................................83
Image is printed at an angle...............................................................................................83
Streaks appear in a light portion of a photo........................................................................84
Fading occurs on the edges of a photo..............................................................................84
Photo has an unwanted border..........................................................................................84
For small photo paper...................................................................................................85
For small photo paper with a tear-off tab......................................................................85
Print quality is poor...................................................................................................................86
Wrong, inaccurate, or bleeding colors................................................................................87
Ink is not filling the text or graphics completely..................................................................89
The printout has a horizontal band of distortion near the bottom of a borderless
print.....................................................................................................................................91
Printouts have horizontal streaks or lines...........................................................................92
Printouts are faded or have dull colors...............................................................................93
Printouts seem blurry or fuzzy............................................................................................94
Printouts are slanted or skewed.........................................................................................95
Ink streaks on the back of the paper..................................................................................96
3
Contents
10 Shop for ink supplies ............................................................................................................56
Document is misprinted............................................................................................................97
Text and images are misaligned.........................................................................................97
Document is printed off-center or at an angle....................................................................98
Parts of the document are missing or printed in the wrong place.......................................98
Envelope is printed at an angle..........................................................................................98
Document does not reflect the new print settings ..............................................................98
If you continue to have problems..............................................................................................98
Contents
A HP support
Ink cartridge warranty information............................................................................................99
Support process.......................................................................................................................99
HP support by phone..............................................................................................................100
Phone support period.......................................................................................................100
Placing a call....................................................................................................................100
After the phone support period.........................................................................................100
B Technical information
Printer specifications..............................................................................................................101
Notice to Windows 2000 users...............................................................................................101
Environmental product stewardship program.........................................................................101
Paper use.........................................................................................................................102
Plastics.............................................................................................................................102
Material safety data sheets...............................................................................................102
Recycling program............................................................................................................102
HP inkjet supplies recycling program...............................................................................102
Energy Star® notice.........................................................................................................102
Disposal of waste equipment by users in private households in the European
Union................................................................................................................................104
Regulatory notices..................................................................................................................104
FCC statement..................................................................................................................105
LED indicator statement...................................................................................................105
Notice to users in Korea...................................................................................................106
VCCI (Class B) compliance statement for users in Japan................................................106
Notice to users in Japan about the power cord................................................................106
Toxic and hazardous substance table..............................................................................106
HP Deskjet D1500 Printer series declaration of conformity..............................................107
Index............................................................................................................................................108
4
Welcome
Welcome to the HP Deskjet D1500 Printer series Help. For details on how to use your
computer and the printer together, see the following table and select an appropriate topic.
You can also use the table of contents pane on the left to locate information.
If you are using the product with a Windows 2000 computer, some features may not be
available. For more information, see Notice to Windows 2000 users.
NOTE: For information about installing the software, see the Setup Guide that came
with the printer.
Section
Description
Special features
Learn about some of the printer's special features.
Get started
Learn how to operate the printer and use and replace the print
cartridges.
Connect the printer
Learn how to connect the printer to your computer.
Print photos
Learn how to print photos, adjust the appearance of photos
before you print, store and handle photo paper, and share photos
with friends and family.
Print other documents
Learn how to print a variety of documents, including e-mail,
greeting cards, envelopes, labels, posters, booklets,
transparencies, and iron-on media.
Printing tips
Learn how to use printing shortcuts, select a paper type, change
the print resolution, set the page order, print multiple pages on
a single sheet, preview a document, and use two-sided printing.
Printer software
Learn how to make the HP Deskjet the default printer, set default
print settings, and download printer software updates.
Maintenance
Learn how to install and care for print cartridges, view how much
ink is left in a print cartridge, print a test page, and remove ink
stains.
Troubleshooting
Find a solution to a hardware or software problem.
HP support
Find out how to contact HP support.
Shop for ink supplies
Order supplies for the printer.
Printer specifications
Learn about the paper capacity, requirements, and other
specifications for the printer.
Welcome
Welcome
1
5
Chapter 1
(continued)
Section
Description
HP inkjet supplies recycling
program
Find out how to recycle print cartridges.
Welcome
6
Welcome
Special features
Congratulations! The HP Deskjet is equipped with several exciting features:
•
•
•
•
User friendly: Easy to install and operate.
Borderless printing: Print 4 x 6 inch photos to the edges of the paper by using the
borderless printing feature. For information, see Print borderless photos.
Estimated ink levels: Know the approximate ink level of each print cartridge with the
Estimated Ink Levels option in the printer Toolbox. For information, see View
estimated ink levels.
Ink-backup mode: Print with one print cartridge. For information, see Ink-backup
mode.
Special features
2
Special features
7
3
Get started
•
•
•
•
•
Printer at a glance
Power button and light
Paper tray
Print cartridges
Ink-backup mode
Printer at a glance
Click the links below to learn about the printer features.
1
Power button and light
2
Paper tray
1
Print cartridges
Get started
8
Get started
1
USB port
Power button and light
Use the Power button to turn the printer on and off. It can take a few seconds for the
printer to turn on after you press the Power button.
1
Power button and light
The Power light flashes when the printer is processing.
CAUTION: Always use the Power button to turn the printer on and off. Using a power
strip, surge protector, or a wall-mounted switch to turn the printer on and off might
cause printer failure.
Paper tray
The fold-out paper tray holds paper and other media to be printed. Unfold the paper tray
before printing.
Unfold the paper tray
Use the paper tray
Get started
•
•
Power button and light
9
Chapter 3
Unfold the paper tray
To unfold the paper tray
1. Raise the printer cover.
2. Lower the paper tray.
3. Fold out the tray extension.
4. Lower the printer cover.
Get started
10
Get started
Use the paper tray
Print on different sizes of media by sliding the paper guide to the right or to the left. The
printer deposits printed pages on the top of the paper tray.
Print cartridges
Two print cartridges can be used with the printer.
1
Tri-color print cartridge
2
Black print cartridge
NOTE: Your printer might be packaged with only a tri-color print cartridge. For better
results, install a black print cartridge in addition to the tri-color print cartridge. You can
print without a black print cartridge but doing so can cause the printer to print more
slowly and printed colors to differ from those you would see if a black print cartridge
and a tri-color print cartridge were installed.
For information on ordering print cartridges, see Shop for ink supplies.
Replace print cartridges
Get started
When buying print cartridges, look for the print cartridge selection number.
Print cartridges
11
Chapter 3
You can find the selection number in three places:
•
Selection number label: Look at the label on the print cartridge that you are replacing.
1
•
•
Selection number label
Printer documentation: For a list of print cartridge selection numbers, see the
reference guide that came with the printer.
Print Cartridge Ordering Information dialog box: For a list of print cartridge selection
numbers, open the printer Toolbox, click the Estimated Ink Level tab, and then click
the Print Cartridge Information button.
The printer can operate in ink-backup mode. For more information, see Ink-backup
mode.
For information about installing a replacement print cartridge, see Installation
instructions.
Ink-backup mode
In the ink-backup mode, the printer operates with only one print cartridge. The ink-backup
mode is initiated when a print cartridge is removed from the print cartridge carriage.
NOTE: When the printer operates in ink-backup mode, a message is displayed on
screen. If the message is displayed and two print cartridges are installed in the printer,
verify that the protective piece of plastic tape has been removed from each print
cartridge. When plastic tape covers the print cartridge contacts, the printer cannot
detect that the print cartridge is installed.
Get started
12
Get started
To remove plastic tape from a print cartridge
▲ Hold the print cartridge so that the copper strips are on the bottom and facing toward
the printer, and then carefully remove the plastic tape.
1
Remove plastic tape
CAUTION: Do not touch the print cartridge ink nozzles or copper contacts.
Touching these parts will result in clogs, ink failure, and bad electrical connections.
Do not remove the copper strips. They are required electrical contacts.
For more information about ink-backup mode, see the following topics:
•
•
Ink-backup mode output
Exit ink-backup mode
Ink-backup mode output
Printing in ink-backup mode slows the printer and affects the quality of printouts.
Installed print cartridge
Result
Black print cartridge
Colors print as grayscale.
Tri-color print cartridge
Colors print but black is grayed and is not a true
black.
Exit ink-backup mode
Install two print cartridges in the printer to exit ink-backup mode.
Get started
For information about installing a print cartridge, see Installation instructions.
Ink-backup mode
13
4
Connect the printer
•
USB
Connect the printer
USB
The printer connects to the computer with a universal serial bus (USB) cable.
NOTE: For best printing performance, use a USB 2.0 compatible cable.
For instructions about connecting the printer with a USB cable, see the Setup Guide that
came with the printer.
NOTE: A USB cable might not be packaged with your printer.
14
Connect the printer
5
Print photos
The printer software offers several features that make printing digital photos easier and
improve photo quality.
Learn how to print photos
Print borderless photos.
Print photos with a border.
Learn how to perform other photo printing tasks
•
Print an Exif Print-formatted photo if you have Exif Print-enabled software.
Prevent photo paper from curling by following the photo paper storage and handling
guidelines.
Save money and ink when printing photos by using HP Everyday Photo Paper.
Print borderless photos
To print borderless photos, use 4 x 6 inch photo paper with a 0.5 inch tab (10 x 15 cm
with 1.25 cm tab). The photo prints without borders on three sides and with a small border
on the bottom edge that you tear off to make the photo completely borderless.
NOTE: If you are using the product with a Windows 2000 computer, some features
may not be available. For more information, see Notice to Windows 2000 users.
Guidelines
• Use 4 x 6 inch photo paper with a 0.5 inch tab (10 x 15 cm with 1.25 cm tab).
• Do not print borderless photos in ink-backup mode. Always have two print cartridges
installed in the printer.
For more information, see Ink-backup mode.
• Open the file in a software program such as HP Photosmart Software and resize the
photo. Ensure that the size corresponds to the paper size that you want to use.
• For maximum fade resistance, use HP Premium Plus Photo Paper.
• Verify that the photo paper that you are using is flat. For information about preventing
photo paper from curling, see the photo paper storage instructions.
• Do not exceed the paper tray capacity: 15 sheets of photo paper.
Prepare to print
1. Slide the paper guide all the way to the left.
2. Verify that the photo paper is flat.
Print photos
15
Print photos
•
•
Chapter 5
3. Place the photo paper in the right side of the tray. The side to be printed on should
face down and the short edge should point towards the printer.
If you are using photo paper that has a tear-off tab, verify that the tab is pointing away
from the printer.
4. Push the paper into the printer until it stops.
5. Slide the paper guide firmly against the edge of the paper.
Print
NOTE: If your software program includes a photo printing feature, follow the
instructions that are provided with the software program. Otherwise, follow these
instructions.
Print photos
1. Open the photo in a software program that allows editing, such as HP Photosmart
Software.
2. Open the Printer Properties dialog box.
3. Click the Printing Shortcuts tab.
4. In the Printing Shortcuts list, click Photo Printing-Borderless, and then select the
following options:
• Print Quality: Normal or Best
NOTE: For maximum dpi quality, go to the Advanced tab, and then select
Enabled from the Maximum dpi drop-down list. For more information, see
Maximum dpi.
•
•
•
16
Print photos
Paper Type: An appropriate photo paper type
Paper Size: An appropriate borderless photo paper size
Orientation: Portrait or Landscape
5. If necessary, change the HP Real Life Technologies photo fix setting.
6. Select any other print settings that you want, and then click OK.
If you printed on photo paper with a tear-off tab, remove the tab to make the document
completely borderless.
Print photos with a border
NOTE: If you are using the product with a Windows 2000 computer, some features
may not be available. For more information, see Notice to Windows 2000 users.
Guidelines
• For maximum fade resistance, use HP Premium Plus Photo Paper.
• Verify that the photo paper that you are using is flat. For information about preventing
photo paper from curling, see the photo paper storage instructions.
• Do not exceed the paper tray capacity: 15 sheets of photo paper.
Prepare to print
1. Slide the paper guide all the way to the left.
2. Verify that the photo paper is flat.
3. Place the photo paper in the right side of the tray. The side to be printed on should
face down and the short edge should point towards the printer.
Print photos with a border
17
Print photos
Use the What's This? help to learn about the features that appear in the Printer Properties
dialog box.
Chapter 5
4. Push the paper into the printer until it stops.
5. Slide the paper guide firmly against the edge of the paper.
Print photos
1
Small photos
2
Large photos
Print
NOTE: If your software program includes a photo printing feature, follow the
instructions that are provided with the software program. Otherwise, follow these
instructions.
1. Open the photo in a software program that allows editing, such as HP Photosmart
Software.
2. Open the Printer Properties dialog box.
3. Click the Printing Shortcuts tab.
4. In the Printing Shortcuts list, click Photo Printing-with white borders, and then
select the following options:
• Print Quality: Normal or Best
NOTE: For maximum dpi quality, go to the Advanced tab, and then select
Enabled from the Maximum dpi drop-down list. For more information, see
Maximum dpi.
• Paper Type: An appropriate photo paper type
• Paper Size: An appropriate photo paper size
• Orientation: Portrait or Landscape
5. If necessary, change the HP Real Life Technologies photo fix setting.
6. Select any other print settings that you want, and then click OK.
Use the What's This? help to learn about the features that appear in the Printer Properties
dialog box.
18
Print photos
HP Real Life Technologies photo fix
HP Real Life Technologies enhance the quality of your printed photos.
In most cases, you do not need to change the Basic default print setting. The Basic setting
sharpens the images that you print, and improves the quality and clarity of low resolution
images, such as those downloaded from the Internet.
You can change the setting to Full if the images that you print are under exposed or over
exposed, contain dark areas or red eye, or have colors that appear washed out.
You can also select the Off setting if you prefer to edit the image manually in a software
program such as HP Photosmart Software.
TIP: You can remove red-eye coloring in the photo when using the Off or Basic
mode by selecting the Remove red eye check box.
Exif Print
Exif Print (Exchangeable Image File Format 2.2) is an international digital imaging
standard that simplifies digital photography and enhances printed photos. When a photo
is taken with an Exif Print-enabled digital camera, Exif Print captures information such as
exposure time, type of flash, and color saturation, and stores it in the image file. The
printer software then uses this information to automatically perform image-specific
enhancements to create outstanding photos.
To print Exif Print-enhanced photos, you must have the following items:
•
•
A digital camera that supports Exif Print
Exif Print-enabled photo software, such as HP Photosmart Software
To print Exif Print-enhanced photos
1. Open the photo in an Exif Print-enabled software program that allows editing, such
as HP Photosmart Software.
2. Open the Printer Properties dialog box.
3. Click the Features tab.
4. In the Paper Type drop-down list, click More, and then select the appropriate photo
paper type.
HP Real Life Technologies photo fix
19
Print photos
To change the HP Real Life Technologies setting
1. Open the Printer Properties dialog box.
2. Click the Features tab.
3. In the HP Real Life Technologies Photo fix drop-down list, select the appropriate
setting for the photo you are printing.
Chapter 5
5. In the Print Quality drop-down list, click Normal or Best.
NOTE: For maximum dpi quality, go to the Advanced tab, and then select
Enabled from the Maximum dpi drop-down list. For more information, see
Maximum dpi.
6. Select any other print settings that you want, and then click OK.
The printer software automatically optimizes the printed image.
Store and handle photo paper
Follow these instructions to maintain the quality of HP brand photo paper.
Print photos
Storage
• Keep unused photo paper in a sealed plastic bag. Store the packaged photo paper
on a flat surface in a cool place.
• When you are ready to print, remove only the paper that you plan to use immediately
from the plastic bag. When you have finished printing, return any unused photo paper
to the plastic bag.
• Do not leave unused photo paper in the paper tray. The paper might start to curl,
which can reduce the quality of your photos.
Handling
• Always hold photo paper by its edges. Fingerprints on photo paper can reduce print
quality.
• If the corners of the photo paper curl more than 10 mm (0.4 inch), flatten the paper
by putting it in the storage bag, and then gently bending it in the opposite direction of
the curl until the paper lies flat.
Photo paper should be flat before it is printed on.
Save money and ink when printing photos
To save money and ink when printing photos, use HP Everyday Photo Paper and set the
print quality to Normal.
HP Everyday Photo Paper is designed to create quality photos with less ink.
NOTE: For higher-quality photos, use HP Premium Plus Photo Paper and set the
print quality to Best or Maximum dpi. For more information on enabling the maximum
dpi mode, see Maximum dpi.
20
Print photos
6
Print other documents
E-mail
Documents
Letters
Envelopes
Postcards
Index cards
Labels
Transparencies
Brochures
Greeting cards
Booklets
Posters
Iron-on transfers
Printing tips: Minimize your cost and effort while maximizing the quality of your printouts
with printing tips.
Print e-mail
Guidelines
Do not exceed the paper tray capacity: 80 sheets of plain paper.
Prepare to print
1. Slide the paper guide all the way to the left.
2. Place plain paper in the right side of the tray. The side to be printed on should face
down.
Print other documents
21
Print other documents
Printer software: Learn about the printer software.
Chapter 6
3. Push the paper into the printer until it stops.
4. Slide the paper guide firmly against the edge of the paper.
Print
1. Open the Printer Properties dialog box.
2. Click the Printing Shortcuts tab.
3. In the Printing Shortcuts list, click General Everyday Printing or Fast/Economical
Printing, and then specify the following print settings:
• Paper Type: Plain paper
• Paper Size: An appropriate paper size
4. Select any other print settings that you want, and then click OK.
Use the What's This? help to learn about the features that appear in the Printer Properties
dialog box.
Print documents
Print other documents
Guidelines
• For draft documents, use Fast/Economical printing.
• To save paper, use Two-sided printing.
• Do not exceed the paper tray capacity: 80 sheets of paper.
Prepare to print
1. Slide the paper guide all the way to the left.
2. Place plain paper in the right side of the tray. The side to be printed on should face
down.
22
Print other documents
3. Push the paper into the printer until it stops.
NOTE: The paper will extend over the edge of the tray.
4. Slide the paper guide firmly against the edge of the paper.
Print
1. Open the Printer Properties dialog box.
2. Click the Printing Shortcuts tab.
3. In the Printing Shortcuts list, click General Everyday Printing, and then specify
the following print settings:
• Paper Type: Plain paper
• Paper Size: An appropriate paper size
4. Select the following print settings:
• Print Quality if you want a print quality other than Normal
• Print On Both Sides if you want to print on both sides of the paper
For more information, see Two-sided printing.
5. Select any other print settings that you want, and then click OK.
Print other documents
Use the What's This? help to learn about the features that appear in the Printer Properties
dialog box.
Print letters
Guidelines
• For information about printing an envelope, see Print envelopes.
• Do not exceed the paper tray capacity: 80 sheets of paper.
Prepare to print
1. Slide the paper guide all the way to the left.
2. Place plain paper in the right side of the tray. The side to be printed on should face
down.
NOTE: If you are using letterhead paper, the letterhead should face down and
point toward the printer.
Print letters
23
Chapter 6
3. Push the paper into the printer until it stops.
4. Slide the paper guide firmly against the edge of the paper.
Print
1. Open the Printer Properties dialog box.
2. Click the Printing Shortcuts tab.
3. In the Printing Shortcuts list, click Presentation Printing, and then specify the
following print settings:
• Paper Type: Plain paper
• Paper Size: An appropriate paper size
4. Select any other print settings that you want, and then click OK.
Use the What's This? help to learn about the features that appear in the Printer Properties
dialog box.
Print envelopes
Print other documents
Guidelines
• Avoid using envelopes that have the following features:
• Clasps or windows
• Thick, irregular, or curled edges
• Shiny or embossed coatings
• Wrinkles, tears, or other damage
• You can print a single envelope or multiple envelopes.
• Align the envelope edges before inserting the envelopes in the paper tray.
• Do not exceed the paper tray capacity: 10 envelopes.
Prepare to print
1. Slide the paper guide all the way to the left.
2. Place the envelopes in the right side of the tray. The side to be printed on should face
down. The flap should be on the left side.
24
Print other documents
3. Push the envelopes into the printer until they stop.
4. Slide the paper guide firmly against the edge of the envelopes.
Print
1. Open the Printer Properties dialog box.
2. Click the Features tab, and then select the following print settings:
• Paper Type: Plain paper
• Size: An appropriate envelope size
3. Select any other print settings that you want, and then click OK.
Use the What's This? help to learn about the features that appear in the Printer Properties
dialog box.
Print postcards
Guidelines
Do not exceed the paper tray capacity: 20 postcards.
Print postcards
Print other documents
Prepare to print
1. Slide the paper guide all the way to the left.
2. Place the cards in the right side of the tray. The side to be printed on should face
down and the short edge should point toward the printer.
3. Push the cards into the printer until they stop.
4. Slide the paper guide firmly against the edge of the cards.
25
Chapter 6
Print
1. Open the Printer Properties dialog box.
2. Click the Features tab, and then specify the following print settings:
• Paper Type: Click More, click Specialty Papers, and then select an appropriate
card type.
• Print Quality: Normal or Best
• Size: An appropriate card size
3. Select any other print settings that you want, and then click OK.
Use the What's This? help to learn about the features that appear in the Printer Properties
dialog box.
NOTE: If an out-of-paper message is displayed, see Out of paper for help in
resolving the problem.
Print index cards and other small media
Guidelines
Do not exceed the paper tray capacity: 20 cards.
Prepare to print
1. Slide the paper guide all the way to the left.
2. Place the cards in the right side of the tray. The side to be printed on should face
down and the short edge should point toward the printer.
3. Push the cards into the printer until they stop.
4. Slide the paper guide firmly against the edge of the cards.
Print other documents
Print
1. Open the Printer Properties dialog box.
2. Click the Features tab, and then specify the following print settings:
• Paper Type: Plain paper
• Size: An appropriate card size
3. Select any other print settings that you want, and then click OK.
Use the What's This? help to learn about the features that appear in the Printer Properties
dialog box.
NOTE: If an out-of-paper message is displayed, see Out of paper for help in
resolving the problem.
26
Print other documents
Print labels
Guidelines
• Use only paper, plastic, or clear labels that are designed specifically for inkjet printers.
• Use only full sheets of labels.
• Avoid using labels that are sticky, wrinkled, or pulling away from the protective
backing.
• Do not exceed the paper tray capacity: 15 sheets of labels (use only Letter or A4-size
sheets).
Prepare to print
1. Slide the paper guide all the way to the left.
2. Fan the edges of the label sheets to separate them, and then align the edges.
3. Place the label sheets in the right side of the tray. The label side should face down.
4. Push the sheets into the printer until they stop.
5. Slide the paper guide firmly against the edge of the sheets.
NOTE: If your software program includes a label printing feature, follow the
instructions that are provided with the software program. Otherwise, follow the
instructions below.
1. Open the Printer Properties dialog box.
2. Click the Printing Shortcuts tab.
3. In the Printing Shortcuts list, click General Everyday Printing, and then specify
the following print settings:
• Paper Type: Plain paper
• Paper Size: An appropriate paper size
4. Click OK.
Use the What's This? help to learn about the features that appear in the Printer Properties
dialog box.
Print labels
27
Print other documents
Print
Chapter 6
Print transparencies
Guidelines
• For great results, use HP Premium Inkjet Transparency Film.
• Do not exceed the paper tray capacity: 20 transparencies.
Prepare to print
1. Slide the paper guide all the way to the left.
2. Place the transparencies in the right side of the tray. The side to be printed should
face down and the adhesive strip should face up and toward the printer.
3. Carefully push the transparencies into the printer until they stop, so that the adhesive
strips do not catch on one another.
4. Slide the paper guide firmly against the edge of the transparencies.
Print other documents
Print
1. Open the Printer Properties dialog box.
2. Click the Printing Shortcuts tab.
3. In the Printing Shortcuts list, click Presentation Printing, and then specify the
following print settings:
• Paper Type: Click More, and then select an appropriate transparency film.
• Paper Size: An appropriate paper size
4. Select any other print settings that you want, and then click OK.
Use the What's This? help to learn about the features that appear in the Printer Properties
dialog box.
Print brochures
Guidelines
• Open the file in a software program and assign the brochure size. Ensure that the
size corresponds to the paper size on which you want to print the brochure.
• Do not exceed the paper tray capacity: 30 sheets of brochure paper.
Prepare to print
1. Slide the paper guide all the way to the left.
2. Place the paper in the right side of the tray. The side to be printed on should face
down.
28
Print other documents
3. Push the paper into the printer until it stops.
4. Slide the paper guide firmly against the edge of the paper.
Print
1. Open the Printer Properties dialog box.
2. Click the Features tab.
3. Specify the following print settings:
• Print Quality: Best
• Paper Type: Click More, and then select an appropriate HP inkjet paper.
• Orientation: Portrait or Landscape
• Size: An appropriate paper size
• Two-sided printing: Manual
For more information, see Two-sided printing.
4. Click OK to print.
Use the What's This? help to learn about the features that appear in the Printer Properties
dialog box.
Greeting cards
• Unfold prefolded cards, and then place them in the paper tray.
• For great results, use HP Greeting Card Paper.
• Do not exceed the paper tray capacity: 20 cards.
Prepare to print
1. Slide the paper guide all the way to the left.
2. Fan the edges of the greeting cards to separate them, and then align the edges.
3. Place the greeting cards in the right side of the tray. The side to be printed on should
face down.
Print greeting cards
29
Print other documents
Print greeting cards
Chapter 6
4. Push the cards into the printer until they stop.
5. Slide the paper guide firmly against the edge of the cards.
Print
NOTE: If your software program includes a greeting card printing feature, follow the
instructions that are provided with the software program. Otherwise, follow the
instructions below.
1. Open the Printer Properties dialog box.
2. Click the Features tab, and then specify the following print settings:
• Print Quality: Normal
• Paper Type: Click More, and then select an appropriate card type.
• Size: An appropriate card size
3. Select any other print settings that you want, and then click OK.
Use the What's This? help to learn about the features that appear in the Printer Properties
dialog box.
Print booklets
Booklet printing automatically arranges and resizes the pages of a document so that when
the document is folded into a booklet, the page order is correct.
Print other documents
For example, when a four-page booklet is printed on both sides of the paper, the pages
are reordered and printed like this:
Guidelines
Do not exceed the paper tray capacity: 80 sheets of paper.
30
Print other documents
Prepare to print
1. Slide the paper guide all the way to the left.
2. Place plain paper in the right side of the tray. The side to be printed on should face
down.
3. Push the paper into the printer until it stops.
4. Slide the paper guide firmly against the edge of the paper.
Print other documents
Print
1. Open the Printer Properties dialog box.
2. Click the Printing Shortcuts tab.
3. In the Printing Shortcuts list, click Two-sided (Duplex) Printing.
4. In the Print On Both Sides drop-down list, select one of the following binding options:
• Left Edge Booklet
• Right Edge Booklet
5. Select any other print settings that you want, and then click OK.
6. When prompted, reload the printed pages in the paper tray as shown below.
7. Click Continue to finish printing the booklet.
Use the What's This? help to learn about the features that appear in the Printer Properties
dialog box.
Print booklets
31
Chapter 6
Print posters
Guidelines
• For poster printing, sections of the poster are automatically arranged on individual
sheets that can be taped together. After the sections of a poster have been printed,
trim the edges of the sheets and tape the sheets together.
•
Do not exceed the paper tray capacity: 80 sheets of paper.
Prepare to print
1. Slide the paper guide all the way to the left.
2. Place plain paper in the right side of the tray. The side to be printed on should face
down.
3. Push the paper into the printer until it stops.
4. Slide the paper guide firmly against the edge of the paper.
Print other documents
Print
1. Open the Printer Properties dialog box.
2. Click the Features tab, and then specify the following print settings:
• Paper Type: Plain paper
• Orientation: Portrait or Landscape
• Size: An appropriate paper size
3. Click the Advanced tab, and then click Printer Features.
4. In the Poster Printing drop-down list, select the number of sheets for the poster.
5. Click the Select Tiles button.
32
Print other documents
6. Check that the number of tiles that are selected matches the number of sheets for
the poster, and then click OK.
7. Select any other print settings that you want, and then click OK.
Use the What's This? help to learn about the features that appear in the Printer Properties
dialog box.
Print iron-on transfers
Guidelines
• When printing a mirror image, the text and the pictures are horizontally reversed from
what is displayed on the computer screen.
•
Do not exceed the paper tray capacity: 10 iron-on transfers.
Print other documents
Prepare to print
1. Slide the paper guide all the way to the left.
2. Place the iron-on transfer paper in the right side of the tray. The side to be printed on
should face down.
3. Push the paper into the printer until it stops.
4. Slide the paper guide firmly against the edge of the paper.
Print
NOTE: If your software program includes an iron-on transfer printing feature, follow
the instructions that are provided with the software program. Otherwise, follow the
instructions below.
Print iron-on transfers
33
Chapter 6
1. Open the Printer Properties dialog box.
2. Click the Features tab, and then specify the following print settings:
• Print Quality: Normal or Best
• Paper Type: Click More, click Specialty Papers, and then click Other specialty
paper.
• Size: An appropriate paper size
3. Click the Advanced tab.
4. Click Printer Features, and then set Mirror Image to On.
NOTE: Some iron-on transfer software programs do not require you to print a
mirror image.
5. Select any other print settings that you want, and then click OK.
Use the What's This? help to learn about the features that appear in the Printer Properties
dialog box.
Print other documents
34
Print other documents
7
Printing tips
Check your printer
•
•
Connect the printer to your computer.
Print a test page.
Save time
•
•
Use the Printing shortcuts tab.
Set the order that the pages print.
Save money
•
•
•
•
•
Use Fast/Economical printing.
Print multiple pages on a single sheet of paper.
Print in grayscale.
Print a two-sided document.
Save money and ink when printing photos by using HP Everyday Photo Paper.
Enhance the quality of prints
•
•
•
•
•
•
•
Preview the document before printing it.
Print on a custom paper size.
Select a paper type.
Change the print speed and quality.
View the print resolution.
Achieve the highest printing resolution with Maximum dpi.
Resize a document as needed.
Print a test page
You can print a test page to verify that the printer can print from the computer correctly.
To print a test page
1. Load Letter or A4 unused plain white paper in the paper tray.
2. Open the printer Toolbox.
3. On the Device Services tab, click the Print a Test Page button.
The Print a Test Page dialog box is displayed.
4. Click the Print Page button.
Recycle or discard the test page.
Use printing shortcuts to print with print settings that you use often. The printer software
has several specially designed printing shortcuts that are available in the Printing
Shortcuts list.
Printing tips
35
Printing tips
Printing shortcuts
Chapter 7
NOTE: When you select a printing shortcut the appropriate printing options are
automatically displayed. You can leave them as is or change them.
Use printing shortcuts
Use the Printing Shortcuts tab for the following print tasks:
•
•
•
•
•
•
•
General Everyday printing
Photo Printing–Borderless
Photo Printing–with white borders
Two-sided printing
Presentation printing
Fast/Economical printing
Booklet Printing
Create printing shortcuts
In addition to the printing shortcuts that are available in the Printing Shortcuts list, you
can create your own printing shortcuts.
If you frequently print on transparency film, for example, you can create a printing shortcut
by selecting the Presentation Printing shortcut, changing the paper type to HP Premium
Inkjet Transparency Film, and then saving the modified shortcut under a new name; for
example, Transparency Presentations. After creating the printing shortcut, simply select
it when printing on transparency film rather than changing the print settings each time.
To create a printing shortcut
1. Open the Printer Properties dialog box.
2. Click the Printing Shortcuts tab.
3. In the Printing Shortcuts list, click a printing shortcut.
The print settings for the selected printing shortcut are displayed.
4. Change the print settings to those you want in the new printing shortcut.
5. In the Type new shortcut name here box, type a name for the new printing shortcut,
and then click Save.
The printing shortcut is added to the list.
Delete printing shortcuts
You might want to delete printing shortcuts that you no longer use.
Printing tips
To delete a printing shortcut
1. Open the Printer Properties dialog box.
2. Click the Printing Shortcuts tab.
3. In the Printing Shortcuts list, click the printing shortcut that you want to delete.
4. Click Delete.
The printing shortcut is removed from the list.
36
Printing tips
NOTE: Only the shortcuts that you have created can be deleted. The original HP
shortcuts cannot be deleted.
Set the page order
The page order determines the order in which your multipage documents print.
To set the page order
1. Open the Printer Properties dialog box.
2. Click the Advanced tab.
3. Click Document Options, and then click Layout Options.
4. Select one of the following Page Order options:
• Front to back: Prints the first page of the document last. This setting saves time
because you do not have to reorder the printed pages. It is the appropriate setting
for most print jobs.
• Back to front: Prints the last page of the document last.
5. Select any other print settings that you want, and then click OK.
Fast/Economical printing
Use Fast/Economical printing to produce draft-quality printouts quickly.
Printing tips
To use Fast/Economical printing
1. Open the Printer Properties dialog box.
2. Click the Printing Shortcuts tab.
3. In the Printing Shortcuts list, click Fast/Economical Printing.
4. Specify the print settings that you want, and then click OK.
Set the page order
37
Chapter 7
Print multiple pages on a single sheet of paper
You can print up to 16 pages on a single sheet of paper.
To print multiple pages on a single sheet of paper
1. Open the Printer Properties dialog box.
2. Click the Features tab.
3. In the Pages Per Sheet drop-down list, select the number of pages that you want to
appear on each sheet of paper.
4. In the Page Order drop-down list, select a layout for the pages.
A preview of the page order is displayed at the top of the Features tab.
5. Select any other print settings that you want, and then click OK.
Print in grayscale
Printing tips
To print in grayscale
1. Open the Printer Properties dialog box.
2. Click the Color tab.
3. Click Print In Grayscale.
4. In the Print In Grayscale drop-down list, select an option.
5. Select any other print settings that you want, and then click OK.
38
Printing tips
Two-sided printing
Use two-sided printing, also called duplexing, to print on both sides of the paper. Printing
on both sides of the paper is not only economical, but environmentally conscious as well.
To print a two-sided document
1. Open the Printer Properties dialog box.
2. Click the Printing Shortcuts tab.
3. In the Printing Shortcuts drop-down list, click Two-sided (Duplex) Printing.
4. In the Print On Both Sides drop-down list, click Manually.
5. Select any other print settings that you want, and then click OK.
The printer prints the odd-numbered pages first.
6. After the odd-numbered pages have been printed, reload the printed pages with the
printed side facing up.
7. Click Continue to print the even-numbered pages.
To create a two-sided document with a binding, see Bound two-sided documents.
General Everyday printing
Use General Everyday printing to print documents quickly. For more information, see:
•
•
Print documents
Print e-mail
Print preview
Use the print preview function to view a printout on your computer before printing a
document. If the printout does not look correct, you can cancel the print job and adjust
the print settings as needed.
Printing tips
To preview a printed document
1. Open the Printer Properties dialog box.
2. Click the Features or the Color tab.
3. Select the Show preview before printing check box.
Two-sided printing
39
Chapter 7
4. Select any other print settings that you want, and then click OK.
Before the document prints, a preview is displayed.
5. Do one of the following:
• Click OK to print the document.
• Click Cancel to cancel the print job. Adjust the print settings as needed before
printing the document.
Set a custom paper size
Use the Custom Paper Size dialog box to print on a special paper size.
NOTE: This feature is not available for all paper types.
To define a custom paper size
1. Open the Printer Properties dialog box.
2. Click the Features tab.
3. In the Size drop-down list, select Custom.
The Custom Paper Size dialog box is displayed.
4. In the Name box, type a name for the custom paper size.
5. In the Width and Length boxes, type the dimensions of the custom paper size.
The minimum and maximum dimensions are displayed beneath Width and Length.
6. Click the unit of measurement: Inches or Millimeters.
7. Click Save to save the custom paper size.
8. Click OK to exit the Custom Paper Size dialog box.
9. To use the custom paper size, select its name in the Size drop-down list.
Select a paper type
When printing a higher-quality document, HP recommends that you select a specific
paper type.
To select a specific paper type
1. Open the Printer Properties dialog box.
2. Click the Features tab.
3. Click More in the Paper Type drop-down list, and then select the paper type that you
want to use.
4. Click OK.
5. Select any other print settings that you want, and then click OK.
Change the print speed or quality
Printing tips
The HP Deskjet automatically chooses a print quality and speed setting depending on
the paper type setting you select. You can also change the print quality setting to
customize the speed and quality of the print process.
40
Printing tips
Print quality settings
• Fast Draft produces draft-quality output at the fastest printing speed, while using the
least amount of ink.
• Normal provides the best balance between print quality and speed and is appropriate
for most documents.
• Best provides the best balance between high quality and speed and can be used for
high quality prints. For most documents, the Best setting prints more slowly than the
Normal setting.
NOTE: For maximum dpi quality, go to the Advanced tab, and then select
Enabled from the Maximum dpi drop-down list. For more information, see Maximum
dpi.
To select a print quality and speed
1. Open the Printer Properties dialog box.
2. Click the Features tab.
3. In the Paper Type drop-down list, select the type of paper that you have loaded.
4. In the Print Quality drop-down list, select the appropriate quality setting for your
project.
Print resolution
The printer software displays the print resolution in dots per inch (dpi). The dpi varies
according to the paper type and print quality that you select in the printer software.
To view the print resolution
1. Open the Printer Properties dialog box.
2. Click the Features tab.
3. In the Paper Type drop-down list, select the type of paper that you have loaded.
4. In the Print Quality drop-down list, select the appropriate print quality setting for your
project.
5. Click the Resolution button to view the print resolution dpi.
Maximum dpi
Use maximum dpi mode to print high-quality, sharp images.
To get the most benefit from maximum dpi mode, use it to print high-quality images such
as digital photographs. When you select the maximum dpi setting, the printer software
displays the optimized dots per inch (dpi) that the HP Deskjet printer will print.
Printing in maximum dpi takes longer than printing with other settings and requires a large
amount of disk space.
Printing tips
To print in Maximum dpi mode
1. Open the Printer Properties dialog box.
2. Click the Advanced tab.
Print resolution
41
Chapter 7
3. In the Printer Features area, select Enabled from the Maximum dpi drop-down list.
NOTE: To disable maximum dpi mode, select Disabled from the drop-down list.
4. Click the Features tab.
5. In the Paper Type drop-down list, click More, and then select the appropriate paper
type.
6. In the Print Quality drop-down list, click Maximum dpi.
NOTE: To view the maximum dpi that the HP Deskjet printer will print, click
Resolution.
7. Select any other print settings that you want, and then click OK.
Resize a document
Use the printer software to print a document that is formatted for one paper size on
another paper size. Doing this can be useful if you do not have the correct paper size
available.
For example, if you have created a document that is formatted for letter-size paper, but
you do not have any letter-size paper available, you can print the document on another
paper size that is available.
To resize a document for a different paper size
1. Open the Printer Properties dialog box.
2. Click the Features tab.
3. Click Scale to paper size, and then select the target paper size in the drop-down list.
The target paper size is the size of the paper on which you are printing, not the size
for which the document was formatted.
4. Select any other print settings that you want, and then click OK.
Bound two-sided documents
If you want to bind printed pages into a book, you can adjust the print settings to
accommodate the binding.
Bound two-sided documents can have a book binding (binding on the side) or a tablet
binding (binding at the top). Book binding is the most common type of binding.
To print a two-sided document with a book binding
▲ Follow the instructions in Two-sided printing for basic two-sided printing.
Printing tips
To print a two-sided document with a tablet binding
1. Open the Printer Properties dialog box.
2. Click the Features tab.
3. In the Two-sided printing drop-down list, click Manual.
42
Printing tips
4. Select the following check boxes:
• Flip Pages Up
• Preserve Layout
5. Select any other print settings that you want, and then click OK.
The printer prints the odd-numbered pages first.
6. After the odd-numbered pages have been printed, reload the printed pages, with the
printed side facing up according to the document orientation, portrait or landscape.
Figure 7-1 Portrait
Figure 7-2 Landscape
7. Click Continue to print the even-numbered pages.
Print a Web page
You can print a Web page from your Web browser on the HP Deskjet.
If you use Internet Explorer 6.0 or higher for Web browsing, you can use HP Smart Web
Printing to ensure simple, predictable web printing with control over what you want and
how you want it printed. You can access HP Smart Web Printing from the toolbar in
Internet Explorer. For more information about HP Smart Web Printing, see the help file
provided with it.
TIP: For best results, select HP Smart Web Printing on the File menu. A check
mark appears when it is selected.
The Print dialog box appears.
Print a Web page
43
Printing tips
To print a Web page
1. Make sure you have paper loaded in the input tray.
2. On the File menu in your Web browser, click Print.
Chapter 7
3. Make sure the product is the selected printer.
4. If your Web browser supports it, select the items on the Web page that you want to
include in the printout.
For example, in Internet Explorer, click the Options tab to select options such as As
laid out on screen, Only the selected frame, and Print all linked documents.
5. Click Print or OK to print the Web page.
TIP: To print Web pages correctly, you might need to set your print orientation to
Landscape.
Presentation printing
Use Presentation printing to print high-quality documents, including letters, brochures,
and transparencies. For more information, see:
•
•
•
Print letters
Print brochures
Print transparencies
Printing tips
44
Printing tips
Printer software
•
•
•
•
•
Make the HP Deskjet the default printer.
Set the default print settings for all documents.
Use the Printer Properties dialog box to select printing options.
Use the What's This? help to learn more about specific print settings.
Download printer software updates for the latest features and improvements.
Printer software
8
Make the HP Deskjet the default printer
You can set the HP Deskjet as the default printer to use from any software program. This
means that the HP Deskjet is automatically selected in the printer drop-down list when
you click Print from the File menu in a software program.
Windows Vista users
1. On the Windows taskbar, click Start, and then click Control Panel.
2. Click Printers.
3. Right-click the HP Deskjet icon, and then click Set as default printer.
Windows XP users
1. On the Windows taskbar, click Start, and then click Printers and Faxes.
2. Right-click the HP Deskjet icon, and then click Set as Default Printer.
Windows 2000 users
1. On the Windows taskbar, click Start, point to Settings, and then click Printers.
2. Right-click the HP Deskjet icon, and then click Set as Default Printer.
Set default print settings
The HP Deskjet uses default print settings for all documents unless you specify other
settings.
Printer software
45
Chapter 8
To save time when printing, set the default print settings to options that you use often.
That way, you do not have to specify the options every time you use the printer.
To change the default print settings
1. Double-click the HP Digital Imaging Monitor icon on the right side of the Windows
taskbar.
Printer software
1
HP Digital Imaging Monitor icon
The HP Solution Center is displayed.
2. In the HP Solution Center, click Settings, point to Print Settings, and then click
Printer Settings.
3. Make changes to the print settings, and then click OK.
Printer Properties dialog box
The printer is controlled by software that is installed on your computer. Use the printer
software, also known as the printer driver, to change the print settings for a document.
To change the print settings, open the Printer Properties dialog box.
NOTE: The Printer Properties dialog box is also referred to as the Printing
Preferences dialog box.
To open the Printer Properties dialog box
1. Open the file that you want to print.
2. Click File, click Print, and then click Properties or Preferences.
The Printer Properties dialog box is displayed.
46
Printer software
NOTE: The path to the Printer Properties dialog box can vary depending on the
software program you are using.
What's This? help
Printer software
Use the What's This? help to learn about the features that you see on the Printer
Properties dialog box.
What's This? help
Use What's This? help to learn more about the available printing options.
To use What's This? help
1. Move the cursor over the feature that you want to learn more about.
2. Click the right mouse button.
The What's This box is displayed.
3. Move the cursor over the What's This? box, and then click the left mouse button.
An explanation of the feature is displayed.
Download printer software updates
Download the latest printer software update every few months to ensure you have the
latest features and improvements.
To download a printer software update
1. Make sure you are connected to the Internet.
2. From the Windows Start menu, click Programs or All Programs, point to HP, and
then click HP Update.
The HP Update window is displayed.
3. Click Next.
HP Update searches the HP Web site for printer software updates.
• If the computer has the most recent version of the printer software installed, No
updates are available for your system at this time is displayed in the
HP Update window.
• If the computer does not have the most recent version of the printer software
installed, a list of options to download later versions of the software is displayed
in the HP Update window.
4. If a software update is available, select the check box beside the update name.
5. Click Install.
6. Follow the onscreen instructions.
Download HP Photosmart Software
Installing the printer software update you download from the HP Web site does not update
the HP Photosmart Software you might have installed on the computer. For information
about updating the HP Photosmart Software, see the HP Photosmart Help.
What's This? help
47
9
Maintenance
•
•
•
•
•
•
•
•
•
Install print cartridges
Align the print cartridges
Automatically clean print cartridges
View estimated ink levels
Maintain the printer body
Remove ink from your skin and clothing
Manually clean print cartridges
Maintain print cartridges
Printer Toolbox
Install print cartridges
When you need to replace print cartridges, make sure you have the correct print
cartridges for your printer, and then install them in the print cartridge carriage.
Maintenance
•
•
•
•
Print cartridges
Selection numbers
Printing with one print cartridge
Installation instructions
Print cartridges
Always install the tri-color print cartridge in the left side of the print cartridge carriage.
Install the black print cartridge in the right side of the print cartridge carriage.
NOTE: Your printer might be packaged with only a tri-color print cartridge. For better
results, install a black print cartridge in addition to the tri-color print cartridge. You can
print without a black print cartridge but doing so can cause the printer to print more
slowly and printed colors to differ from those you would see if a black print cartridge
and a tri-color print cartridge were installed.
To order print cartridges, go to www.hp.com. Choose your country/region, and then
click Buy or Online Shopping.
Selection numbers
When buying replacement print cartridges, look for the print cartridge selection number.
48
Maintenance
You can find the selection number in three places:
Selection number label: Look at the label on the print cartridge that you are replacing.
1
•
•
Selection number label
Printer documentation: For a list of print cartridge selection numbers, see the
reference guide that came with the printer.
Print Cartridge Information dialog box: For a list of print cartridge selection
numbers, open the printer Toolbox, click the Estimated Ink Level tab, and then click
the Print Cartridge Information button.
Printing with one print cartridge
The printer can operate with only one print cartridge installed. For more information, see
Ink-backup mode.
Installation instructions
To install a print cartridge
1. Press the Power button to turn on the printer.
2. Open the printer cover.
The print cartridge carriage moves to the center of the printer.
3. Push down on the print cartridge.
Install print cartridges
49
Maintenance
•
Chapter 9
4. Slide the print cartridge out of the carriage.
1
Press the Power button
2
Open the printer cover
3
Push down on the print cartridge
4
Slide the print cartridge out of the carriage
Maintenance
5. Remove the replacement print cartridge from its packaging and carefully remove the
plastic tape. Hold the print cartridge so that the copper strip is on the bottom and
facing toward the printer.
1
Remove plastic tape
CAUTION: Do not touch the print cartridge ink nozzles or copper contacts.
Touching these parts will result in clogs, ink failure, and bad electrical connections.
Do not remove the copper strips. They are required electrical contacts.
50
Maintenance
1
Ink nozzles
2
Copper contacts
Maintenance
6. Slide the print cartridge firmly into the carriage at a slight upward angle until you feel
resistance.
7. Push the cartridge into the carriage.
You hear a snap when the print cartridge is correctly positioned.
8. Close the printer cover.
9. Align the print cartridges for optimum print quality.
For information about storing print cartridges, see Maintain print cartridges.
For information about recycling empty print cartridges, see HP inkjet supplies recycling
program.
WARNING! Keep both new and used print cartridges out of the reach of children.
Align the print cartridges
After installing a print cartridge, align the print cartridges to ensure the best print quality.
To align print cartridges
1. Load Letter or A4 unused plain white paper in the paper tray.
2. Open the printer Toolbox.
Align the print cartridges
51
Chapter 9
3. Click Align the Print Cartridges.
4. Click Align, and then follow the onscreen instructions.
The HP Deskjet prints a test page, aligns the print cartridges, and calibrates the
printer. Recycle or discard the test page.
Automatically clean print cartridges
If your printed pages are faded or if they contain ink streaks, the print cartridges might be
low on ink or might need to be cleaned. For more information, see View estimated ink
levels.
If the print cartridges are not low on ink, clean the print cartridges automatically.
To clean the print cartridges
1. Open the printer Toolbox.
2. Click Clean the Print Cartridges.
3. Click Clean, and then follow the onscreen instructions.
If your documents are still faded after cleaning, manually clean the print cartridge
contacts. For more information, see Manually clean print cartridges.
Maintenance
CAUTION: Clean print cartridges only when necessary. Unnecessary cleaning
wastes ink and shortens the life of the cartridge.
View estimated ink levels
Follow these instructions to view the estimated ink levels of the print cartridges that are
installed in the printer:
NOTE: Ink from the cartridges is used in the printing process in a number of different
ways, including in the initialization process, which prepares the device and cartridges
for printing, and in printhead servicing, which keeps print nozzles clear and ink flowing
smoothly. In addition, some residual ink is left in the cartridge after it is used. For more
information, see www.hp.com/go/inkusage.
To check the ink levels
1. Open the printer Toolbox.
2. Click the Estimated Ink Levels tab.
NOTE: If the print cartridges were used before being installed in the printer, or have
been refilled, the estimated ink levels on the Estimated Ink level tab may be
inaccurate or unavailable.
The Estimated Ink Levels tab also contains print cartridge ordering information. To view
this information, click the Print Cartridge Information button.
52
Maintenance
Maintain the printer body
Because the HP Deskjet ejects ink onto the paper in a fine mist, ink smudges will
eventually appear.
To remove smudges, stains, or dried ink from the exterior
1. Turn off the HP Deskjet, and then disconnect the power cord.
2. Wipe the outside of the HP Deskjet with a soft cloth that has been lightly moistened
with water.
CAUTION: Do not use any type of cleaning solution. Household cleaners and
detergents might damage the printer finish. Keep all fluids away from the interior. Do
not lubricate the metal rod on which the print cartridge carriage slides. Noise is normal
when the carriage moves back and forth.
Remove ink from your skin and clothing
Surface
Remedy
Skin
Wash the area with an abrasive soap.
White fabric
Wash the fabric in cold water and use chlorine bleach.
Color fabric
Wash the fabric in cold water and use sudsy ammonia.
Maintenance
Follow these instructions to remove ink from your skin and clothing:
CAUTION: Always use cold water to remove ink from fabric. Warm or hot water can
set the ink into the fabric.
Manually clean print cartridges
WARNING! Do not clean the print cartridge contacts unless you are having a
problem with print quality and other measures have not been successful. For more
information, see Print quality is poor.
If the HP Deskjet is used in a dusty environment, a small amount of debris can accumulate
on the print cartridge contacts. This debris can cause ink streaks on printed pages. The
problem can be corrected by manually cleaning the print cartridge contacts.
You need the following items to clean the print cartridges:
•
•
Distilled water (tap water can contain contaminants that can damage the print
cartridge)
Cotton swabs or other soft, lint-free material that will not stick to the print cartridge
Be careful not to get ink on your hands or clothing as you clean.
Maintain the printer body
53
Chapter 9
To prepare to clean
1. Open the HP Deskjet cover.
2. Wait until the print cartridge carriage moves to the center of the HP Deskjet and is
idle and quiet.
3. Remove the print cartridges and place them on a piece of paper, with the copper strips
facing up.
CAUTION: Do not leave the print cartridges outside the HP Deskjet for more
than 30 minutes.
To manually clean print cartridge contacts
1. Lightly moisten a cotton swab with distilled water and squeeze any excess water from
the swab.
2. Gently wipe the print cartridge copper contacts with the cotton swab.
CAUTION: Do not touch the print cartridge ink nozzles. Touching the ink nozzles
will result in clogs, ink failure, and bad electrical connections.
Maintenance
1
Ink nozzles (do not touch)
2
Copper contacts
3. Repeat this process until no ink residue or dust appears on the swab.
4. Insert the print cartridges in the HP Deskjet, and then close the cover. For more
information, see Installation instructions.
Maintain print cartridges
Follow these guidelines to maintain and store HP print cartridges and to ensure consistent
print quality.
54
Maintenance
•
•
•
When you remove a print cartridge from the printer, store it in an airtight plastic
container to protect your print cartridge and to prevent the ink from drying out.
Keep all unused print cartridges in their original sealed packages until they are
needed. Store print cartridges at room temperature (15° to 35° C or 59° to 95° F).
Do not remove the plastic tape covering the ink nozzles until you are ready to install
the print cartridge in the printer. If the plastic tape has been removed from the print
cartridge, do not attempt to reattach it. Reattaching the tape damages the print
cartridge.
CAUTION: Always turn the printer off with the Power button before you unplug the
power cord or turn off a power strip. This allows the printer to store the print cartridges
properly. When you store the printer, always leave the active print cartridges inside
the printer.
Printer Toolbox
The printer Toolbox contains a number of useful tools to enhance the performance of the
printer.
Use the printer Toolbox to perform the following tasks:
Align the print cartridges
Automatically clean print cartridges
Print a test page
View estimated ink levels
Maintenance
•
•
•
•
To open the printer Toolbox
1. Open the Printer Properties dialog box.
2. Click the Features tab, and then click the Printer services button.
The Toolbox is displayed.
Printer Toolbox
55
10 Shop for ink supplies
To find the print cartridge reorder number, see the printed documentation that came with
the HP Deskjet. You can also use the software that came with the HP Deskjet to find out
the reorder number for the print cartridge. You can order print cartridges online from the
HP Web site. Additionally, you can contact a local HP reseller to find out the correct print
cartridge reorder number for your device and purchase print cartridges.
To order HP papers and other supplies, go to www.hp.com/buy/supplies. If prompted,
choose your country/region, follow the prompts to select your product, and then click one
of the shopping links on the page.
NOTE: At this time, some portions of the HP Web site are available in English only.
NOTE: Ordering print cartridges online is not supported in all countries/regions. If it
is not supported in your country/region, contact a local HP reseller for information
about purchasing print cartridges.
To order print cartridges from your desktop
▲ Click the Shop for HP Supplies icon on your desktop to connect to HP SureSupply .
You will see a list of original HP printing supplies that are compatible with your device,
as well as options to conveniently purchase the supplies you need (options vary by
country/region).
If you deleted this icon from your desktop, click the Start menu, point to the HP folder,
then click Shop for Supplies.
To order HP printing supplies through the HP Solution Center
1. In the HP Solution Center, click Settings, point to Print Settings, and then click
Printer Toolbox.
Shop for ink supplies
NOTE: You can also open the Printer Toolbox from the Print Properties dialog
box. In the Print Properties dialog box, click the Features tab, and then click
Printer Services.
2. Click the Estimated Ink Levels tab.
3. Click Ink Cartridge Ordering Information.
The ink cartridge reorder numbers appear.
4. Click Order Online.
HP sends detailed printer information, including model number, serial number, and
ink supply levels, to an authorized online reseller. The supplies you need are
preselected; you can change quantities, add or remove items, and then check out.
56
Shop for ink supplies
11 Troubleshooting
•
•
•
•
•
•
•
•
•
•
•
•
Error messages
Installation problems
Power light is on or flashing
Printer does not print
Document prints slowly
Print cartridge problems
Paper problems
Photos do not print correctly
Problems with borderless documents
Print quality is poor
Document is misprinted
If you continue to have problems
Error messages
If an error message displays on the computer screen, check the following topics for a
solution:
•
•
•
•
•
Print cartridge error messages
"Paper Mismatch" or "Paper Size" message
Out of paper
There was an error writing to USB port
Two-way communication cannot be established or Printer not responding
Print cartridge error messages
If you receive a print cartridge error message, see one of the following topics:
Incorrect print cartridge or print cartridge missing
Print cartridge problem message
Print cartridge carriage is stuck
Print cartridge is in the wrong slot
Non-HP print cartridges
Incompatible print cartridges
Previously used genuine HP cartridge
Original HP ink depleted
Low on ink
Printing in ink-backup mode
Incorrect print cartridge or print cartridge missing
The printer can only print when the correct print cartridges are installed. If you receive a
print cartridge error message, one or both of the print cartridges cannot be used in the
printer.
Troubleshooting
57
Troubleshooting
•
•
•
•
•
•
•
•
•
•
Chapter 11
To resolve the problem, follow the instructions in Resolving print cartridge error
messages.
Print cartridge problem message
The printer cannot print if the print cartridges are faulty, or if they are not installed properly.
If you receive a message stating there is a problem with a print cartridge, follow the
instructions in Resolving print cartridge error messages to resolve the problem.
Print cartridge carriage is stuck
If the printer stalls while you are printing a document, follow the instructions in Print
cartridge carriage is stalled.
Print cartridge is in the wrong slot
Solution: Always install the tri-color print cartridge in the left print cartridge carriage
compartment.
Install the black print cartridge in the right print cartridge carriage compartment.
Cause: If you received this error message, the print cartridge was installed in the
wrong side of the print cartridge carriage.
Non-HP print cartridges
Solution: Follow the prompts on the computer screen to continue or replace the
indicated print cartridges. For more information, see Replace print cartridges.
HP recommends that you use genuine HP print cartridges. Genuine HP print
cartridges are designed and tested with HP printers to help you easily produce great
results, time after time.
NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Printer
service or repairs required as a result of using a non-HP supply will not be covered
under warranty.
If you believe you purchased genuine HP print cartridges, go to:
www.hp.com/go/anticounterfeit
Cause:
The product detected that a non-HP print cartridge was installed.
Incompatible print cartridges
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
Troubleshooting
•
•
58
Solution 1: Make sure you are using the correct print cartridges
Solution 2: Contact HP customer support
Troubleshooting
Solution 1: Make sure you are using the correct print cartridges
Solution: Check to make sure you are using the correct print cartridges for your
product. For a list of compatible print cartridges, see the printed documentation that
came with the product.
If you are using print cartridges that are not compatible with the product, replace the
indicated print cartridges with print cartridges that are compatible.
If it appears that you are using the correct print cartridges, proceed to the next
solution.
For more information, see:
•
•
Shop for ink supplies
Replace print cartridges
Cause: The indicated print cartridges were not compatible with the product.
Solution 2: Contact HP customer support
Solution: To find support and warranty information, go to the HP Web site at
www.hp.com/support. If prompted, choose your country/region, and then click
Contact HP for information on calling for technical support.
Cause: The print cartridges were not intended for use in this product.
Previously used genuine HP cartridge
Solution: Check the print quality of the current print job. If it is satisfactory, follow
the prompts on the computer screen to continue.
Ink levels might not be available for the indicated print cartridges. Ink level warnings
and indicators provide estimates for planning purposes only. When you receive a lowink warning message, consider having a replacement cartridge available to avoid
possible printing delays. You do not need to replace the print cartridges until print
quality becomes unacceptable.
Cause: A genuine HP print cartridge was previously used in another printer.
Original HP ink depleted
Solution: Follow the prompts on the computer screen to continue or replace the
indicated print cartridges. For more information, see Replace print cartridges.
HP recommends that you use genuine HP print cartridges. Genuine HP print
cartridges are designed and tested with HP printers to help you easily produce great
results, time after time.
Error messages
59
Troubleshooting
Ink levels might not be available for the indicated print cartridges. Ink level warnings
and indicators provide estimates for planning purposes only. When you receive a lowink warning message, consider having a replacement cartridge available to avoid
possible printing delays. You do not need to replace the print cartridges until print
quality becomes unacceptable.
Chapter 11
NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Printer
service or repairs required as a result of using a non-HP supply will not be covered
under warranty.
If you believe you purchased genuine HP print cartridges, go to:
www.hp.com/go/anticounterfeit
Cause:
The original HP ink in the indicated print cartridges has been depleted.
Low on ink
Solution: Ink level warnings and indicators provide estimates for planning purposes
only. When you receive a low-ink warning message, consider having a replacement
cartridge available to avoid possible printing delays. You do not need to replace the
print cartridges until print quality becomes unacceptable. If you have installed a refilled
or remanufactured print cartridge, or a cartridge that has been used in another printer,
the ink level indicator may be inaccurate or unavailable.
For more information on replacing print cartridges, see Replace print cartridges.
Cause: At least one of the print cartridges is estimated to be low on ink and may
need to be replaced soon.
Printing in ink-backup mode
Solution: If you receive the ink-backup mode message and two print cartridges are
installed in the printer, verify that the protective piece of plastic tape has been
Troubleshooting
60
Troubleshooting
removed from each print cartridge. When plastic tape covers the print cartridge
contacts, the printer cannot detect that the print cartridge is installed.
To remove plastic tape from a print cartridge
▲ Hold the print cartridge so that the copper strips are on the bottom and facing
toward the printer, and then carefully remove the plastic tape.
1
Remove plastic tape
CAUTION: Do not touch the print cartridge ink nozzles or copper contacts.
Touching these parts will result in clogs, ink failure, and bad electrical
connections. Do not remove the copper strips. They are required electrical
contacts.
Cause: When the printer detects that only one print cartridge is installed, ink-backup
mode is initiated. This printing mode lets you print with a single print cartridge, but it
slows the printer and affects the quality of printouts.
"Paper Mismatch" or "Paper Size" message
Solution: In Microsoft Word, prior to printing envelopes, set the paper size to #10
envelope on the Features tab of the Printer Preferences dialog box.
NOTE: Do not set the paper size from the Printers folder or from the printer icon
located in the lower-right hand corner of the screen next to the clock, because this
will affect all applications. Only set the paper size in Microsoft Word.
Error messages
Troubleshooting
To set the paper size in Microsoft Word
1. In Microsoft Word, click File, and then click Print.
2. Make sure that the appropriate printer is selected, and then click Properties.
3. Click the Features tab.
4. In the Size drop-down list, select Envelope #10.
5. Click OK on the Printer Properties dialog box.
61
Chapter 11
6. Click Cancel on the Print dialog box.
7. Print the envelope using the Envelopes and Labels feature in Microsoft Word. The
envelope should print without any errors.
NOTE: When you are finished printing envelopes, set the paper size back to
the default print settings.
Out of paper
If you receive an out of paper message, follow the guidelines in Out of paper.
There was an error writing to USB port
The printer might not be receiving correct data from another USB device or USB hub.
Connect the printer directly to the USB port on the computer.
Two-way communication cannot be established or Printer not responding
The printer might not be able to communicate with the computer if the USB cable is too
long.
If you receive this error message, make sure that the USB cable is not greater than 3
meters (approximately 9.8 feet) in length.
NOTE: For best printing performance, use a USB 2.0 compatible cable.
Installation problems
If the software installation program stops or fails, check the following topics for more
information:
•
•
•
Installation program stops
"Unknown Device" message displays
Printer name does not appear
If you continue to have problems, visit HP Technical Support at www.hp.com/support.
Installation program stops
Cause: If the installation program stops when it looks for new hardware, one of the
following issues is causing a communication problem:
• The USB cable is old or defective.
• Software, such as an antivirus program, is running.
• Another device, such as a scanner, is connected to the computer.
Troubleshooting
62
Troubleshooting
Solution:
To resolve the problem
1. Make sure that no USB devices other than the printer, the keyboard, and the
mouse are connected to the computer.
2. Disconnect and reconnect the USB cable.
3. Make sure that the printer is connected directly to a USB port on the computer
(instead of through a USB hub).
4. If the installation program still does not locate the printer, replace the USB cable,
and then continue to the next step.
5. Click Cancel, and then restart the computer.
6. Turn the printer off, and then disconnect the USB cable and power cord.
7. Quit any antivirus programs or other software programs that are running on the
computer.
NOTE: To quit an antivirus program, follow the manufacturer’s instructions.
8. Reinstall the printer software:
a. Insert the printer software CD into the drive.
b. Follow the onscreen instructions. When the installation program prompts you,
connect the USB cable and the power cord to the printer, and then make sure
that the printer is on.
NOTE: Do not connect the USB cable until you are told to do so.
c. Follow the onscreen instructions to finish the installation.
9. Restart the antivirus program.
"Unknown Device" message displays
Cause: During installation, an “Unknown Device” message might be displayed
when you connect a USB cable between the printer and the computer. A possible
cause might be a defective USB cable.
Solution:
NOTE: This is not a problem if you are using Windows 2000. If you are using
Windows 2000 and this message is displayed, you can continue with the software
installation.
Installation problems
Troubleshooting
To resolve the problem
1. Disconnect the USB cable from the printer.
2. Disconnect the power cord from the printer.
3. Wait approximately 30 seconds.
4. Reconnect the power cord to the printer.
5. Reconnect the USB cable to the printer.
6. If the “Unknown Device” message is still displayed, replace the USB cable.
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Chapter 11
Printer name does not appear
Solution: If the printer software seems to install correctly, but the printer name does
not appear in the list of printers when you click Print on the File menu or in the Printers
folder in Control Panel, try reinstalling the printer software.
To reinstall the printer software
1. Quit any antivirus programs or other software programs that are running on the
computer.
NOTE: To quit an antivirus program, follow the manufacturer’s instructions.
2. Uninstall the printer software:
a. Insert the printer software CD into the drive, and then follow the onscreen
instructions.
NOTE: If the installation program does not start automatically, click your
CD drive letter in Windows Explorer, then double-click the setup.exe file.
For example, double-click D:\setup.exe.
b. When prompted, click Remove All.
3. Reinstall the printer software:
a. Insert the printer software CD into the drive.
b. Follow the onscreen instructions to finish the installation.
4. Restart the antivirus program.
Power light is on or flashing
1
Power light
If the Power light is on, the printer is either printing or ready to print.
If the Power light is off, the printer is off.
Troubleshooting
If the Power light is flashing, see the following information:
•
•
•
64
What the flashing light means
If an error message appears
If no error message appears
Troubleshooting
What the flashing light means
The Power light can flash for several reasons:
•
•
•
The printer cover is open.
The printer is out of paper.
A problem exists with the printer, such as a paper jam or a problem with a print
cartridge.
For information about clearing a paper jam, see Paper jam.
If an error message appears
Read the error message that explains the problem and its solution.
If no error message appears
Check the status of the printer by using the printer tools. To gain access to the tools, open
the Printer Properties dialog box, click the Features tab, and then click the Printer
services button.
Use the printer tools to perform the following tasks:
•
•
•
•
•
View estimated ink levels.
Clean the print cartridges.
Calibrate the printer.
Print a test page.
Perform other functions as needed.
Printer does not print
•
•
•
Verify the following
Unable to print
If the printer still does not print
Verify the following
Verify the following conditions if the printer is not printing:
•
•
•
The printer is connected to the power source.
The cable connections are secure.
The printer is turned on.
The print cartridges are the correct print cartridges for the printer and are properly
installed.
For more information, see Print cartridges and Installation instructions.
The paper or other media is correctly loaded in the paper tray.
The printer cover is closed.
The rear access door is attached.
Troubleshooting
•
•
•
•
Printer does not print
65
Chapter 11
Unable to print
Try the following solutions:
•
•
•
•
•
•
•
•
•
Solution 1: Make sure the printer is turned on
Solution 2: Print a test page
Solution 3: Clear the print queue
Solution 4: Check the printer cable connection
Solution 5: Verify the printer driver configuration
Solution 6: Check if the printer is paused or offline
Solution 7: Clear the print queue manually
Solution 8: Restart the print spooler
Solution 9: Verify whether the software application is causing the problem
Solution 1: Make sure the printer is turned on
Solution: Look at the Power light located on the front of the printer. If it is not lit, the
printer is turned off. Make sure the power cord is firmly connected to the printer and
plugged into a power outlet. Press the Power button to turn on the printer.
Cause:
The product was turned off.
If this did not solve the issue, try the next solution.
Solution 2: Print a test page
Solution: Print a test page to see if the product can print and is communicating with
the computer.
To print a test page
1. Load Letter or A4 unused plain white paper in the paper tray.
2. Open the printer Toolbox.
3. On the Device Services tab, click the Print a Test Page button.
The Print a Test Page dialog box is displayed.
4. Click the Print Page button.
Recycle or discard the test page.
If the test page fails to print, make sure you set up the product properly. See the Setup
Guide that came with the product for information about setting it up.
Cause:
The product was not set up properly.
If this did not solve the issue, try the next solution.
Troubleshooting
66
Troubleshooting
Solution 3: Clear the print queue
Solution:
Restart your computer to clear the print queue.
To clear the print queue
1. Restart your computer.
2. After the computer has restarted, check the print queue.
a. Depending upon your operating system, do one of the following:
• Windows Vista: On the Windows taskbar, click Start, click Control
Panel, and then click Printers.
• Windows XP: On the Windows taskbar, click Start, click Control Panel,
and then click Printers and Faxes.
• Windows 2000: On the Windows taskbar, click Start, point to Settings,
and then click Printers.
b. Double-click the icon for your product to open the print queue.
If there are no print jobs pending, the issue might have been resolved.
3. Try to print again.
Cause: The computer needed to be restarted to clear the print queue.
If this did not solve the issue, try the next solution.
Solution 4: Check the printer cable connection
Solution: Disconnect the USB cable from the computer and product, and then
reconnect it.
To disconnect and reconnect the USB cable
1. Disconnect the USB cable from the product.
2. Disconnect the USB cable from the computer.
3. Leave the USB cable disconnect for 5-6 seconds.
4. Reconnect the USB cable to the product and the computer.
After reconnecting the USB cable, the product should start printing the jobs in
queue.
NOTE: If you are connecting the product through a USB hub, make sure the
hub is turned on. If the hub is on, try connecting directly to your computer.
Troubleshooting
5. If the product does not start printing automatically, start another print job.
Cause: The USB cable needed to be disconnected.
If this did not solve the issue, try the next solution.
Printer does not print
67
Chapter 11
Solution 5: Verify the printer driver configuration
Solution: Check to make sure the product is set as the default printer and that it is
using the correct printer driver.
To verify that the product is set as the default printer
1. Depending upon your operating system, do one of the following:
• Windows Vista: On the Windows taskbar, click Start, click Control Panel, and
then click Printers.
• Windows XP: On the Windows taskbar, click Start, click Control Panel, and
then click Printers and Faxes.
• Windows 2000: On the Windows taskbar, click Start, point to Settings, and
then click Printers.
2. Make sure the correct product is set as the default printer.
The default printer has a check mark in a black circle next to it.
3. If the wrong product is set as the default printer, right-click the correct product and
select Set as Default.
To verify the print driver
1. Depending upon your operating system, do one of the following:
• Windows Vista: On the Windows taskbar, click Start, click Control Panel, and
then click Printers.
• Windows XP: On the Windows taskbar, click Start, click Control Panel, and
then click Printers and Faxes.
• Windows 2000: On the Windows taskbar, click Start, point to Settings, and
then click Printers.
2. Right-click the icon next to the product, and select Properties.
3. Click the Ports tab to verify that the product is using the correct port.
The port that the product is using is highlighted and has a check mark next to it.
The product should be set to use a DOT4 or the USB00X (where X is replaced
by a number) port.
4. If the product is using the wrong port, click the correct port to select it.
The port that the product is now using is highlighted and has a check mark next
to it.
5. Click the Advanced tab.
6. Check the driver listed in the Driver drop-down menu to verify that the product is
using the correct driver.
The name of your product should be listed as the driver.
7. If the wrong driver is selected, select the correct driver from the Driver drop-down
menu.
8. Click OK to save your changes.
Troubleshooting
Cause: If there was more than one product configured on the same computer, the
product in use was not be set as the default printer, or the wrong driver might have
been configured.
If this did not solve the issue, try the next solution.
68
Troubleshooting
Solution 6: Check if the printer is paused or offline
Solution:
Check to make sure the product is not paused or offline.
To check if the printer is paused or offline
1. Depending upon your operating system, do one of the following:
• Windows Vista: On the Windows taskbar, click Start, click Control Panel, and
then click Printers.
• Windows XP: On the Windows taskbar, click Start, click Control Panel, and
then click Printers and Faxes.
• Windows 2000: On the Windows taskbar, click Start, point to Settings, and
then click Printers.
2. Double-click the icon for your product to open the print queue.
3. On the Printer menu, make sure there are no check marks next to Pause
Printing or Use Printer Offline.
On the Printer menu, make sure there are no check marks next to Pause
Printing or Use Printer Offline. If a check mark is present on either option, click
the menu option to remove it. If the menu has the Use Printer Online option,
select that option to put a check mark next to it.
4. If you made any changes, try to print again.
Cause: The product was paused or offline.
If this did not solve the issue, try the next solution.
Solution 7: Clear the print queue manually
Manually clear the print queue.
To clear the print queue manually
1. Depending upon your operating system, do one of the following:
• Windows Vista: On the Windows taskbar, click Start, click Control Panel, and
then click Printers.
• Windows XP: On the Windows taskbar, click Start, click Control Panel, and
then click Printers and Faxes.
• Windows 2000: On the Windows taskbar, click Start, point to Settings, and
then click Printers.
2. Double-click the icon for your product to open the print queue.
3. On the Printer menu, click Cancel all documents or Purge Print Document,
and then click Yes to confirm.
4. If there are still documents in the queue, restart the computer and try printing
again after the computer has restarted.
5. Check the print queue again to make sure it is clear, and then try to print again.
If the print queue is not clear, or if it is clear but jobs are still failing to print, proceed
to the next solution.
Cause: The print queue needed to be manually cleared.
If this did not solve the issue, try the next solution.
Printer does not print
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Troubleshooting
Solution:
Chapter 11
Solution 8: Restart the print spooler
Solution:
Restart the print spooler.
To stop and restart the print spooler
1. Depending upon your operating system, do one of the following:
• Windows XP and Windows Vista: On the Windows taskbar, click Start, and
then click Control Panel.
• Windows 2000: On the Windows taskbar, click Start, point to Settings, and
then click Control Panel.
2. Double-click Administrative Tools, and then double-click Services.
3. Scroll down the list and click Print Spooler, and then click Stop to stop the
service.
4. Click Start to restart the service, and then click OK.
5. Restart the computer and try printing again after the computer has restarted.
Cause:
The print spooler needed to be restarted.
If this did not solve the issue, try the next solution.
Solution 9: Verify whether the software application is causing the problem
Solution:
Verify whether the software application is the problem.
To verify the software application
1. Close the software application and reopen it.
2. Try to print again from the software application.
NOTE: The printer might not support printing from a DOS application.
Determine if the software application is Windows-based or DOS-based by
checking the system requirements of the application.
3. Try printing from Notepad to see if the issue is the software application or the
driver.
To print from Notepad
a. On the Windows taskbar, click Start, and then click Programs or All
Programs.
b. Click Accessories, and then click Notepad.
c. Type a few characters of text into Notepad.
d. Click File, and then click Print.
4. If printing is successful from Notepad but not the software application, contact the
manufacturer of that application for support.
Troubleshooting
Cause: The software application was failing or could not interface with the print
driver correctly.
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Troubleshooting
If the printer still does not print
1. Select the topic below that best describes the problem:
• Paper jam
• Out of paper
• Print cartridge carriage is stalled
2. If the printer still does not print, shut down, and then restart your computer.
Document prints slowly
Multiple software programs are open
The computer resources are insufficient for the printer to print at its optimum speed.
To increase printer speed, close all unnecessary software programs when printing.
Complex documents, graphics, or photos are printing
Documents containing graphics or photos print more slowly than text documents.
Best or Maximum dpi print mode is selected
The printer prints more slowly when Best or Maximum dpi is selected as the print quality.
To increase the printer speed, select a different print quality mode.
Printer is in ink-backup mode
The printer might print more slowly if it is in ink-backup mode. For more information, see
Ink-backup mode.
To increase the print speed, use two print cartridges in the printer.
Printer software is outdated
Outdated printer software might be installed.
For information about updating the printer software, see Download printer software
updates.
Computer does not meet system requirements
If your computer does not have enough RAM or a large amount of free space on the hard
drive, the printer processing time will be longer.
1. Verify that the computer hard disk space, RAM, and processor speed meet the system
requirements.
The system requirements are listed in the Readme file that came with the printer.
2. Make space available on the hard drive by deleting unwanted files.
•
•
Troubleshooting
Print cartridge problems
Resolving print cartridge error messages
Print cartridge carriage is stalled
Document prints slowly
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Resolving print cartridge error messages
After you install a print cartridge, the Power light begins to blink. The printer will not print.
One of the following messages may appear on your computer screen:
Print Cartridge Problem
Incorrect Print Cartridge(s)
Incorrectly Installed Cartridge(s)
Print Cartridge(s) Missing
Work through the following sections in order. When the Power light stops blinking, you
have solved the problem.
NOTE: In the procedures below, the "problem" cartridge is identified by the blinking
Power light. The Power light blinks when either one or both cartridges are causing
the problem.
•
•
•
Solution 1: Remove and reinstall the print cartridges
Solution 2: Clean the print cartridge contacts
Solution 3: Print in ink-backup mode
Solution 1: Remove and reinstall the print cartridges
Solution: The print cartridge may not have full electrical contact with the printer.
Removing and reinstalling the cartridge may help.
NOTE: HP cannot guarantee the quality of remanufactured or refilled cartridges.
To verify and install the correct print cartridges
1. Make sure the printer is on. Press the Power button if it is not lit.
2. Open the printer cover, and then wait until the print cartridge carriage is idle and
silent.
3. Press down lightly on the end of the problem cartridge to release it.
4. Slide the cartridge out and inspect it:
CAUTION: Do not touch the copper electrical contacts or the ink nozzles.
Troubleshooting
72
1
Ink nozzles (do not touch)
2
Copper contacts
Troubleshooting
•
•
Check the electrical contacts for debris.
Make sure all the clear nozzle protective tape has been removed.
CAUTION: Do not attempt to remove the copper electrical strip!
5. Read the selection number on the print cartridge label and make sure it is
compatible with your printer. Compatible print cartridges are listed in the reference
guide that came with your printer.
1
Selection number
6. If the print cartridge has the wrong selection number, install a new print cartridge.
For more information, see Installation instructions.
7. Close the printer cover.
8. If the problem is not solved, repeat these steps.
If this did not solve the issue, try the next solution.
Solution 2: Clean the print cartridge contacts
Solution: If the print cartridge selection number is correct and the previous solution
did not resolve the problem, try cleaning the print cartridge. For more information, see
Manually clean print cartridges.
If the Power light continues to flash after cleaning the print cartridge, replace the print
cartridge. For more information, see Replace print cartridges.
If this did not solve the issue, try the next solution.
Solution 3: Print in ink-backup mode
Solution: If you do not have a replacement print cartridge, you can still print in ink
backup mode. Remove the problem cartridge and print with the remaining cartridge.
Troubleshooting
For more information, see Ink-backup mode.
Print cartridge problems
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Print cartridge carriage is stalled
The print cartridge cradle (carriage) may get stuck on either side or in the middle of the
printer. This is called a carriage stall. When this happens, the error message Print
Cartridge Cradle is Stuck may appear.
Try the following solutions:
•
•
•
•
•
Solution 1: Turn the power off and on
Solution 2: Clear any paper jams
Solution 3: Move the printer carriage
Solution 4: Verify the power source
Solution 5: Remove and reinstall the print cartridges
Solution 1: Turn the power off and on
Solution:
Turn the power off and then back on.
CAUTION: Check for any loose or broken parts in the printer. If you find loose
or broken parts, go to www.hp.com/support.
To turn off the printer
1. Turn off the printer by pressing and releasing the Power button. If it will not turn
off, proceed to the next solution.
2. After the printer turns off, press the Power button to turn the printer back on.
NOTE: The printer may go through a warm-up period of up to two minutes.
Lights may flash, and the carriage may move. Wait until this warm-up period
is complete before continuing to the next step.
3. If the Power light is on and does not blink, print a self-test page. For more
information, see Print a test page.
If this did not solve the issue, try the next solution.
Solution 2: Clear any paper jams
Solution:
jam.
Clear the printer of any jammed paper. For more information, see Paper
If this did not solve the issue, try the next solution.
Troubleshooting
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Troubleshooting
Solution 3: Move the printer carriage
Solution: If the printer carriage is still stuck, try moving it as described in the
following procedure.
To move the printer carriage
1. Press the Power button to turn off the printer, and then disconnect the power cord
from the printer.
2. Open the printer cover and try to move the print carriage from side to side by hand.
1
3.
4.
5.
6.
7.
Print carriage in the access door
If the print carriage does not move, then your printer needs to be serviced. If the
print carriage does move, then proceed to the next step.
Verify that the print cartridges are locked into the printer carriage and have not
come loose. Also, verify that there are no obstructions under or around the printer
carriage to prevent it from moving.
Verify that the printer carriage can move freely across the width of the printer by
gently pushing the carriage to the left, and then to the right. Clear any obstructions.
Close the print cartridge access door and reconnect the power cord.
Press the Power button to turn on the printer.
Try the print job again to see if this procedure resolved the issue.
If this did not solve the issue, try the next solution.
Solution 4: Verify the power source
Solution:
Verify that the printer is properly connected to a suitable power source.
NOTE: If the printer prints when plugged directly into a wall outlet, the power
strip or surge suppressor may not be allowing sufficient voltage to reach the
product.
Print cartridge problems
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Troubleshooting
To verify the power source
1. Verify that the computer and the printer have a two-prong power plug.
2. Remove the printer cable from any power strips or surge suppressors, and then
plug it directly into a grounded (three-prong) wall outlet.
3. Try the print job again to see if this procedure resolved the issue.
Chapter 11
If this did not solve the issue, try the next solution.
Solution 5: Remove and reinstall the print cartridges
Solution: Improper placement or installation of the print cartridges can cause the
printer carriage to stall. Remove and reinstall the print cartridges. For more
information, see Installation instructions.
Paper problems
•
•
•
•
Paper jam
Printer does not feed paper
Out of paper
Printer prints on multiple sheets at once
Paper jam
To clear a paper jam
1. Remove the paper from the paper tray.
2. If you are printing labels, verify that a label did not become detached from the label
sheet while passing through the printer.
3. Turn off the printer.
4. Remove the rear access door. Press the handle to the right, and then pull out the
door.
Troubleshooting
76
Troubleshooting
5. Remove the paper jam from the back of the printer, and then replace the rear access
door securely.
6. If the paper jam cannot be removed from the back of the printer, raise the printer
cover, remove the paper jam from the front of the printer, and then lower the cover.
CAUTION: Remove the paper jam carefully as it is possible to damage the
printer when removing paper from the front.
7. Reload paper in the paper tray.
8. Turn on the printer.
9. Reprint the document.
NOTE: If paper jams occur frequently, try using a heavier paper. See Printer
specifications for paper weight specifications.
Printer does not feed paper
Solution: Try one or more of the following solutions:
• Reduce the number of sheets in the paper tray.
• Remove the paper from the paper tray, and then reload it.
• Use a different type of paper.
• Do not mix paper types in the input tray
Out of paper
Try the following solutions:
Solution 1: Make sure the paper tray is not empty
Solution 2: Check the rear door of the printer
Solution 3: Check the paper
Solution 4: Use the HP Paper Feed Cleaning Kit
Solution 5: Clean the rollers
Solution 6: Contact HP support for service
Troubleshooting
•
•
•
•
•
•
Paper problems
77
Chapter 11
Solution 1: Make sure the paper tray is not empty
Solution:
Cause:
If the paper tray is empty, add more paper.
The paper tray was empty.
Solution 2: Check the rear door of the printer
Solution: If you removed the rear door to clear a paper jam, replace it. Gently push
the door forward until it snaps into place.
Cause:
The rear door was removed from the product.
If this did not solve the issue, try the next solution.
Solution 3: Check the paper
Solution:
Check the paper loaded in the paper tray and the print settings.
To check the paper in the paper tray
1. While the product is on, remove the power cord from the back of the product.
2. Wait 30 seconds, and then plug the power cord into the back of the product.
3. If the product is not already on, turn it on by pressing the Power button.
4. Remove the stack of paper from the paper tray and verify that all the paper in the
paper tray is the same size and type.
5. Replace any paper that is ripped, dusty, wrinkled, or bent.
If the paper is curled, uncurl the paper by gently bending it in the opposite direction
of the curl or replace the paper.
NOTE: Use plain paper in the product until the issue is resolved.
Troubleshooting
6. Tap the stack of paper on a flat surface to align the edges.
7. Verify that the stack of paper contains between 10 and 25 sheets of paper.
8. Insert the stack of paper into the paper tray with the short edge forward and the
print side down. Slide the stack of paper forward until it stops.
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Troubleshooting
9. Slide the paper-width and paper-length guides inward until they stop at the edges
of the paper.
NOTE: Do not overload in the paper tray. Make sure the stack of paper fits
within the paper tray.
10. Make sure the print settings, paper size and type, match the paper loaded in the
paper tray.
See the following tasks for information about checking and changing these
settings.
11. Try to print again.
To set the paper size
1. Make sure you have paper loaded in the input tray.
2. On the File menu in your software application, click Print.
3. Make sure you have selected the correct printer.
4. Click the button that opens the Printer Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. Click the Features tab.
6. In the Resizing Options area, click the appropriate paper size from the Size list.
The following table lists the suggested paper size settings for the different types
of paper you can load in the input tray. Make sure to look at the long list of choices
in the Size list to see if a defined paper size already exists for the type of paper
you are using.
Suggested paper size settings
Copier, multi-purpose, or
plain papers
Letter or A4
Envelopes
Appropriate listed envelope size
Greeting-card papers
Letter or A4
Index cards
Appropriate listed card size (if listed sizes are not
appropriate, you can specify a custom paper size)
Inkjet papers
Letter or A4
Iron-on T-shirt transfers
Letter or A
Labels
Letter or A4
Troubleshooting
Paper type
Paper problems
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Chapter 11
Paper type
Suggested paper size settings
Letterhead
Letter or A4
Panorama photo paper
Appropriate listed panorama size (if listed sizes are not
appropriate, you can specify a custom paper size)
Photo papers
10 x 15 cm. (with tab), 4 x 6 in. (with tab), letter, A4, or
appropriate listed size
Transparency films
Letter or A4
Custom-size papers
Custom paper size
To select a specific paper type
1. Open the Printer Properties dialog box.
2. Click the Features tab.
3. Click More in the Paper Type drop-down list, and then select the paper type that
you want to use.
4. Click OK.
5. Select any other print settings that you want, and then click OK.
Cause: There was a problem with the paper loaded in the paper tray, or the print
settings did not match.
If this did not solve the issue, try the next solution.
Solution 4: Use the HP Paper Feed Cleaning Kit
Solution: Some Deskjet products require a special kit, called the HP Paper Feed
Cleaning Kit, to clean the paper feed rollers and resolve this issue. To see if this affects
your product, go to: www.hp.com/support.
Search for "HP Paper Feed Cleaning Kit" for more information about this kit and to
check whether it is required for your product.
Cause: The paper feed rollers were dirty and needed to be cleaned with the HP
Paper Feed Cleaning Kit.
If this did not solve the issue, try the next solution.
Solution 5: Clean the rollers
Solution:
Clean the rollers.
Make sure you have the following materials available:
•
•
Lint-free cloth, or any soft material that will not come apart or leave fibers.
Distilled, filtered, or bottled water.
Troubleshooting
80
Troubleshooting
To clean the rollers
1. Turn off the product and remove the power cord.
2. Remove the rear door to access the rollers.
3. Dip the lint-free cloth into the purified or distilled water, and squeeze any excess
water from it.
4. Clean the rubber rollers to remove any dust or dirt buildup.
5. Replace the rear door. Gently push the door forward until it snaps into place.
6. Plug the power cord back in, and turn on the product.
7. Try to print again.
Cause: The rollers were dirty and needed to be cleaned.
If this did not solve the issue, try the next solution.
Solution 6: Contact HP support for service
Solution: If you have completed all of the steps provided in the previous solutions,
contact HP support for service.
Go to: www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for information
on calling for technical support.
Cause: Your product needs servicing.
Printer prints on multiple sheets at once
If the printer prints on multiple sheets at once, check the following:
Paper weight
Paper might be loaded improperly
Troubleshooting
•
•
Paper problems
81
Chapter 11
Paper weight
The printer might print on multiple sheets of paper at once if the paper is under the
recommended paper weight. Use paper that is within the recommended specifications.
For more information, see Paper weights.
Paper might be loaded improperly
The printer might print on multiple sheets of paper at once if the paper is loaded too far
toward the back of the printer or if the paper guide is not positioned firmly against the
paper. Reload the paper into the paper tray, pushing the paper until you feel resistance,
and then slide the paper guide firmly against the edge of the paper stack.
The printer also might print on multiple sheets if different paper types are loaded in the
printer. For example, photo paper might be mixed with plain paper. Empty the paper tray
and load only the paper type that is appropriate for the document that you are printing.
Photos do not print correctly
•
•
Check the paper tray
Check the printer properties
Check the paper tray
1. Verify that the photo paper is placed in the paper tray with the side to be printed on
facing down.
2. Slide the paper forward until it stops.
3. Slide the paper guide firmly against the edge of the paper.
Do not press the guide so firmly against the paper that the paper bends or curls.
For more information, see:
•
•
Print documents
Print photos
Check the printer properties
Open the Printer Properties dialog box and verify the following options:
Tab
Setting
Size: An appropriate paper size
Paper Type: An appropriate photo paper
Features
Print Quality: Best or Maximum dpi
NOTE: For more information on enabling the maximum dpi
mode, see Maximum dpi.
Troubleshooting
Problems with borderless documents
•
•
82
Borderless printing guidelines
Image is printed at an angle
Troubleshooting
•
•
•
Streaks appear in a light portion of a photo
Fading occurs on the edges of a photo
Photo has an unwanted border
Borderless printing guidelines
When printing borderless photos or brochures, follow these guidelines:
•
•
•
•
Verify that the paper size that is specified in the Paper Size drop-down list on the
Printing Shortcuts tab matches the size of the paper that is loaded in the paper tray.
Select the appropriate paper type in the Paper Type drop-down list on the Printing
Shortcuts tab.
If printing in grayscale, select High Quality under Print in Grayscale on the Color
tab.
Do not print borderless documents in ink-backup mode. Always have two print
cartridges installed in the printer when printing borderless documents.
For more information, see Ink-backup mode.
Image is printed at an angle
Verify that no problem exists with the source image. For example, if you are printing a
scanned image, verify that the image was not crooked when it was scanned.
If the problem is not caused by the source image, follow these steps:
Remove all paper from the paper tray.
Load the photo paper correctly in the paper tray.
Verify that the paper guide fits firmly against the edge of the paper.
Follow loading instructions for the paper type.
Troubleshooting
1.
2.
3.
4.
Problems with borderless documents
83
Chapter 11
Streaks appear in a light portion of a photo
If streaks appear in a light portion of a photo, approximately 63 mm (2.5 inches) from one
of the long edges of the photo, try using maximum dpi mode to print the photo. For more
information, see Maximum dpi.
Fading occurs on the edges of a photo
Verify that the photo paper is not curled. If the photo paper is curled, place the paper in
a plastic bag and gently bend it in the opposite direction of the curl until the paper lies
flat. If the problem persists, then use photo paper that is not curled.
For instructions about preventing photo paper from curling, see Store and handle photo
paper.
Photo has an unwanted border
Troubleshooting
•
•
84
For small photo paper
For small photo paper with a tear-off tab
Troubleshooting
For small photo paper
If the printout has an unwanted border, try the following solutions:
•
•
•
•
Align the print cartridges.
Open the Printer Properties dialog box, click the Features tab, and verify that the
selected paper size matches both the paper size that the photo is formatted for and
the size of the paper that is loaded in the printer.
Verify that no problem exists with the source image. For example, if you are printing
a scanned image, verify that the image was not crooked when it was scanned.
Verify that the software application you are using supports borderless printing.
For small photo paper with a tear-off tab
If the border appears below the tear-off tab, then remove the tab.
Troubleshooting
If the border appears above the tear-off tab, then Align the print cartridges.
Problems with borderless documents
85
Chapter 11
Print quality is poor
If you are having problems with print quality, try the solutions in this section and observe
the following guidelines:
•
•
•
•
Replace refilled or empty cartridges.
Check the device settings to make sure that the print mode and paper selection is
correct for the paper and the task.
For more information, see Select a paper type.
Print and evaluate a self-test.
For more information, see Print a test page.
If the self-test shows a defect, try the following:
• Clean the print cartridges automatically. For more information, see Automatically
clean print cartridges.
• If there are ink streaks in your prints, clean the electrical contacts. For more
information, see Manually clean print cartridges.
• Replace the print cartridge. For more information, see Replace print cartridges.
If the self-test does not show a problem, investigate other causes, such as the image
file or software program.
For additional print cartridge troubleshooting, visit the HP Web site at www.hp.com/
support.
This section contains the following topics:
•
•
•
•
•
•
•
•
•
•
•
Wrong, inaccurate, or bleeding colors
Ink is not filling the text or graphics completely
The printout has a horizontal band of distortion near the bottom of a borderless print
Printouts have horizontal streaks or lines
Printouts are faded or have dull colors
Printouts seem blurry or fuzzy
Printouts have vertical streaks
Printouts are slanted or skewed
Ink streaks on the back of the paper
Paper is not picked up from the input tray
The text edges are jagged
Troubleshooting
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Troubleshooting
Wrong, inaccurate, or bleeding colors
If your printout has one of the following print quality problems, try the solutions in this
section for help.
•
•
•
•
•
•
•
•
•
Colors look slightly different than what you expected.
For example, the colors in your graphic or photo look one way on your computer
screen, but print out differently.
You expected to see one color in the printout, and a completely different color
appeared.
For example, magenta was replaced with cyan in your printout.
Colors run into each other, or look like they have been smeared on the page. The
edges might have a feathering appearance instead of being sharp and defined.
Solution 1: HP recommends using genuine HP print cartridges
Solution 2: Check the paper loaded in the input tray
Solution 3: Check the paper type
Solution 4: Check to see if the product is in ink-backup mode
Solution 5: Check the print settings
Solution 6: Clean the print cartridges
Solution 1: HP recommends using genuine HP print cartridges
Solution:
Check to see if your print cartridges are genuine HP print cartridges.
HP recommends that you use genuine HP print cartridges. Genuine HP print
cartridges are designed and tested with HP printers to help you easily produce great
results, time after time.
NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Printer
service or repairs required as a result of using a non-HP supply will not be covered
under warranty.
If you believe you purchased genuine HP print cartridges, go to:
www.hp.com/go/anticounterfeit
Cause: Non-HP ink was being used.
If this did not solve the issue, try the next solution.
Solution: Make sure the paper is loaded correctly and that it is not wrinkled or too
thick.
• Load paper with the side you want to print on facing down. For example, if you
are loading glossy photo paper, load the paper with the glossy side down.
• If the paper is too close to the print cartridge during printing, the ink might be
smeared. This can happen if the paper is raised, wrinkled, or very thick, such as
a mailing envelope. Make sure the paper lays flat in the input tray and is not
wrinkled.
Print quality is poor
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Troubleshooting
Solution 2: Check the paper loaded in the input tray
Chapter 11
For more information, see:
•
•
Print other documents
Store and handle photo paper
Cause:
The paper was loaded incorrectly, or it was wrinkled or too thick.
If this did not solve the issue, try the next solution.
Solution 3: Check the paper type
Solution: HP recommends that you use HP Premium Papers or any other paper
type that is appropriate for the product.
Always make sure the paper you are printing on is flat. For best results when printing
images, use HP Premium Plus Photo Paper.
For more information, see:
Store and handle photo paper
Cause:
The wrong kind of paper was loaded in the input tray.
If this did not solve the issue, try the next solution.
Solution 4: Check to see if the product is in ink-backup mode
Solution: Check to see if the the product is printing in ink-backup mode, with only
one print cartridge installed.
If the product is in ink-backup mode, text and photo quality will differ from those printed
when using all print cartridges.
If you are satisfied with the print quality, continue printing in ink-backup mode. Or,
replace the missing print cartridge.
For more information, see:
•
•
Ink-backup mode
Replace print cartridges
Cause:
mode.
A print cartridge was missing, and the product was printing in ink-backup
If this did not solve the issue, try the next solution.
Troubleshooting
88
Troubleshooting
Solution 5: Check the print settings
Solution: Check the print settings.
• Check the print settings to see if the color settings are incorrect.
For example, check to see if the document is set to print in grayscale.
• Check the print quality setting and make sure it matches the type of paper loaded
in the product.
You might need to choose a lower print quality setting, if colors are running into
each other. Or, choose a higher setting if you are printing a high-quality photo,
and then make sure photo paper such as HP Premium Photo Papers, is loaded
in the input tray.
NOTE: On some computer screens, colors might appear differently than they do
when printed on paper. In this case, there is nothing wrong with the product, print
settings, or print cartridges. No further troubleshooting is required.
For more information, see:
Change the print speed or quality
Cause: The print settings were set incorrectly.
If this did not solve the issue, try the next solution.
Solution 6: Clean the print cartridges
Solution: Print a self-test report to determine if there is a problem with the print
cartridges. If the self-test report shows a problem, clean the print cartridges. If the
problem persists, you might need to replace the print cartridges.
Cause: The print cartridges need to be cleaned.
Ink is not filling the text or graphics completely
Try the following solutions if the ink is not filling the text or image completely so that it
appears that parts are missing or blank.
•
•
•
•
Solution 1: HP recommends using genuine HP print cartridges
Solution 2: Check the print settings
Solution 3: Check the paper type
Solution 4: Clean the print cartridges
Solution 1: HP recommends using genuine HP print cartridges
Check to see if your print cartridges are genuine HP print cartridges.
HP recommends that you use genuine HP print cartridges. Genuine HP print
cartridges are designed and tested with HP printers to help you easily produce great
results, time after time.
Print quality is poor
89
Troubleshooting
Solution:
Chapter 11
NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Printer
service or repairs required as a result of using a non-HP supply will not be covered
under warranty.
If you believe you purchased genuine HP print cartridges, go to:
www.hp.com/go/anticounterfeit
Cause:
Non-HP ink was being used.
If this did not solve the issue, try the next solution.
Solution 2: Check the print settings
Solution: Check the print settings.
• Check the paper type setting to make sure it matches the type of paper loaded in
the input tray.
• Check the quality setting. Use a higher quality setting to increase the amount of
ink used for printing.
For more information, see:
•
•
•
Select a paper type
Change the print speed or quality
Maximum dpi
Cause:
The paper type or print quality settings were incorrectly.
If this did not solve the issue, try the next solution.
Solution 3: Check the paper type
Solution: HP recommends that you use HP Premium Papers or any other paper
type that is appropriate for the product.
Always make sure the paper you are printing on is flat. For best results when printing
images, use HP Premium Plus Photo Paper.
For more information, see:
Store and handle photo paper
Cause:
The wrong kind of paper was loaded in the input tray.
If this did not solve the issue, try the next solution.
Solution 4: Clean the print cartridges
Troubleshooting
Solution: Print a self-test report to determine if there is a problem with the print
cartridges. If the self-test report shows a problem, clean the print cartridges. If the
problem persists, you might need to replace the print cartridges.
Cause:
90
Troubleshooting
The print cartridges need to be cleaned.
The printout has a horizontal band of distortion near the bottom of a borderless
print
Try the following solutions if your borderless print has a blurry band or line on the bottom
of it.
NOTE: For this issue, there is not a problem with your ink supplies. Therefore,
replacing the print cartridges is not necessary.
•
•
•
Solution 1: Check the paper type
Solution 2: Check the print quality setting
Solution 3: Rotate the image
Solution 1: Check the paper type
Solution: HP recommends that you use HP Premium Papers or any other paper
type that is appropriate for the product.
Always make sure the paper you are printing on is flat. For best results when printing
images, use HP Premium Plus Photo Paper.
For more information, see:
Store and handle photo paper
Cause: The wrong kind of paper was loaded in the input tray.
If this did not solve the issue, try the next solution.
Solution 2: Check the print quality setting
Solution: Check the quality setting. Use a higher quality setting to increase the
amount of ink used for printing.
For more information, see:
•
•
Change the print speed or quality
Maximum dpi
Cause: The print quality setting was set to low.
If this did not solve the issue, try the next solution.
Solution 3: Rotate the image
Solution: If the problem persists, use the software you installed with the product or
another software application to rotate your image 180 degrees so that the light blue,
gray, or brown hues in your image do not print at the bottom of the page.
Troubleshooting
Cause: The photo image had light blue, gray, or brown hues that print near the
bottom of the page.
Print quality is poor
91
Chapter 11
Printouts have horizontal streaks or lines
Try the following solutions if your printout has a lines, streaks, or marks on it that run sideto-side across the width of the page.
•
•
•
•
•
Solution 1: Make sure the paper is loaded correctly
Solution 2: Check the print quality setting
Solution 3: If the print cartridge was dropped, wait for it to recover
Solution 4: Clean the print cartridge nozzles
Solution 5: Clean the print cartridges
Solution 1: Make sure the paper is loaded correctly
Solution:
Make sure the paper is loaded correctly.
For more information, see:
•
•
Print documents
Print photos
Cause:
The paper was not feeding properly or was not loaded correctly.
If this did not solve the issue, try the next solution.
Solution 2: Check the print quality setting
Solution: Check the quality setting. Use a higher quality setting to increase the
amount of ink used for printing.
For more information, see:
•
•
Change the print speed or quality
Maximum dpi
Cause:
The print quality setting was set too low.
If this did not solve the issue, try the next solution.
Solution 3: If the print cartridge was dropped, wait for it to recover
Solution:
Cause:
Allow half an hour for the print cartridge to recover.
A print cartridge was jarred or handled roughly during installation.
If this did not solve the issue, try the next solution.
Solution 4: Clean the print cartridge nozzles
Solution: Check the print cartridges. If it looks as though there are fibers or dust
around the ink nozzles, clean the ink nozzle area of the print cartridge.
Troubleshooting
For more information, see:
Manually clean print cartridges
Cause:
92
Troubleshooting
The print cartridge nozzles needed to be cleaned.
If this did not solve the issue, try the next solution.
Solution 5: Clean the print cartridges
Solution:
Check the estimated ink levels remaining in the print cartridges.
NOTE: Ink level warnings and indicators provide estimates for planning
purposes only. When you receive a low-ink warning message, consider having a
replacement cartridge available to avoid possible printing delays. You do not need
to replace the print cartridges until print quality becomes unacceptable.
If there is ink remaining in the print cartridges, but you are still noticing a problem,
print a self-test report to determine if there is a problem with the print cartridges. If the
self-test report shows a problem, clean the print cartridges. If the problem persists,
you might need to replace the print cartridges.
For more information, see Print a test page.
Cause: The print cartridges needed to be cleaned or there was insufficient ink.
Printouts are faded or have dull colors
Try the following solutions if the colors in your printout are not as bright and intense as
you expected.
•
•
•
Solution 1: Check the print settings
Solution 2: Check the paper type
Solution 3: Clean the print cartridges
Solution 1: Check the print settings
Solution: Check the print settings.
• Check the paper type setting to make sure it matches the type of paper loaded in
the input tray.
• Check the quality setting. Use a higher quality setting to increase the amount of
ink used for printing.
For more information, see:
•
•
•
Select a paper type
Change the print speed or quality
Maximum dpi
Cause: The paper type or print quality settings were incorrectly.
Solution 2: Check the paper type
Solution: HP recommends that you use HP Premium Papers or any other paper
type that is appropriate for the product.
Print quality is poor
93
Troubleshooting
If this did not solve the issue, try the next solution.
Chapter 11
Always make sure the paper you are printing on is flat. For best results when printing
images, use HP Premium Plus Photo Paper.
For more information, see:
Store and handle photo paper
Cause:
The wrong kind of paper was loaded in the input tray.
If this did not solve the issue, try the next solution.
Solution 3: Clean the print cartridges
Solution:
Check the estimated ink levels remaining in the print cartridges.
NOTE: Ink level warnings and indicators provide estimates for planning
purposes only. When you receive a low-ink warning message, consider having a
replacement cartridge available to avoid possible printing delays. You do not need
to replace the print cartridges until print quality becomes unacceptable.
If there is ink remaining in the print cartridges, but you are still noticing a problem,
print a self-test report to determine if there is a problem with the print cartridges. If the
self-test report shows a problem, clean the print cartridges. If the problem persists,
you might need to replace the print cartridges.
For more information, see Print a test page.
Cause:
The print cartridges needed to be cleaned or there was insufficient ink.
Printouts seem blurry or fuzzy
Try the following solutions if your printout is smudged or unclear.
TIP: After reviewing the solutions in this section, you can go to HP's support Web
site to see if there is additional troubleshooting help. For more information, go to:
www.hp.com/support.
•
•
Solution 1: Check the print settings
Solution 2: Check the resolution of the image
Solution 1: Check the print settings
Solution: Check the print settings.
• Check the paper type setting to make sure it matches the type of paper loaded in
the input tray.
• Check the quality setting. Use a higher quality setting to increase the amount of
ink used for printing.
For more information, see:
Troubleshooting
•
•
•
Select a paper type
Change the print speed or quality
Maximum dpi
Cause:
94
Troubleshooting
The paper type or print quality settings were incorrect.
If this did not solve the issue, try the next solution.
Solution 2: Check the resolution of the image
Solution: Check the resolution of the image. If you are printing a photo or graphic,
and the resolution is too low, it will be blurry or fuzzy when printed.
If a digital photo or rasterized graphic has been resized, it can be blurry or fuzzy when
printed.
Cause: The resolution of the image was low.
Printouts have vertical streaks
Refer to this section if your printout has lines, streaks, or marks on it that run up-anddown or lengthwise down the page.
NOTE: For this issue, there is not a problem with your ink supplies. Therefore,
replacing the print cartridges is not necessary.
Solution: HP recommends that you use HP Premium Papers or any other paper
type that is appropriate for the product.
Always make sure the paper you are printing on is flat. For best results when printing
images, use HP Premium Plus Photo Paper.
For more information, see:
Store and handle photo paper
Cause: The wrong kind of paper was loaded in the input tray.
Printouts are slanted or skewed
Try the following solutions if your printout does not appear straight on the page.
•
•
•
Solution 1: Make sure the paper is loaded correctly
Solution 2: Make sure only one type of paper is loaded
Solution 3: Check the rear door
Solution 1: Make sure the paper is loaded correctly
Solution:
Make sure the paper is loaded correctly.
For more information, see:
•
•
Print documents
Print photos
Cause: The paper was not feeding properly or was not loaded correctly.
Troubleshooting
If this did not solve the issue, try the next solution.
Print quality is poor
95
Chapter 11
Solution 2: Make sure only one type of paper is loaded
Solution:
Cause:
Load only one type of paper at a time.
More than one type of paper was loaded in the input tray.
If this did not solve the issue, try the next solution.
Solution 3: Check the rear door
Solution:
Cause:
Make sure the rear door is securely installed.
The rear door was not securely installed.
Ink streaks on the back of the paper
Try the following solutions if there is smeared ink on the back of your printout.
•
•
Solution 1: Print on a page of plain paper
Solution 2: Wait while the ink dries
Solution 1: Print on a page of plain paper
Solution: Print one or several pages of plain paper to soak up any excess ink in
the product.
To remove excess ink using plain paper
1. Load several sheets of plain paper in the paper tray.
2. Wait five minutes.
3. Print a document with little or no text.
4. Check the back of the paper for ink. If there is still ink on the back of the paper,
try printing on another page of plain paper.
Cause: Ink accumulated inside the product, where the back of the paper rests
during printing.
If this did not solve the issue, try the next solution.
Solution 2: Wait while the ink dries
Solution: Wait at least thirty minutes for the ink inside the product to dry, then try
the print job again.
Cause:
Troubleshooting
96
Troubleshooting
The excess ink in the product needed to dry out.
Paper is not picked up from the input tray
Solution:
Do one of the following:
•
•
If the product is out of paper or there are only a few sheets remaining, load more
paper in the input tray.
If there is paper in the input tray:
• Remove the stack of paper from the input tray and verify that all the paper in
the input tray is the same size and type.
• Replace any paper that is ripped, dusty, wrinkled, or bent.
If the paper is curled, uncurl the paper by gently bending it in the opposite
direction of the curl or replace the paper.
• Tap the stack of paper on a flat surface to align the edges.
• Verify that the stack of paper contains between 10 and 25 sheets of paper.
• Reload the paper into the input tray.
Follow the prompts on the display to continue.
Cause: There was not enough paper in the input tray.
The text edges are jagged
Try the following solutions if the text in your printouts is not sharp and the edges are
rough.
Solution: Use TrueType or OpenType fonts to ensure that the product is able to
print smooth fonts. When selecting a font, look for the TrueType or OpenType icon.
Some software applications offer custom fonts that have jagged edges when enlarged
or printed. Also, if you want to print bitmapped text, it might have jagged edges when
enlarged or printed.
Cause: The font was a custom size.
Document is misprinted
•
•
•
•
•
Text and images are misaligned
Document is printed off-center or at an angle
Parts of the document are missing or printed in the wrong place
Envelope is printed at an angle
Document does not reflect the new print settings
If the text and images on your printouts are misaligned, then align the print cartridges.
For more information on aligning print cartridges, see Align the print cartridges.
Document is misprinted
97
Troubleshooting
Text and images are misaligned
Chapter 11
Document is printed off-center or at an angle
1. Verify that only one type of paper is placed in the paper tray, and that the paper has
been placed in the tray correctly.
2. Verify that the paper guide fits firmly against the edge of paper.
3. Reprint the document.
Parts of the document are missing or printed in the wrong place
Open the Printer Properties dialog box and confirm the following options:
Tab
Setting
Portrait or Landscape: Verify the appropriate
orientation.
Features
Size: Verify the appropriate paper size.
Scale to paper size: Select this option to scale text and
graphics to the paper size specified in the corresponding
drop-down list.
If parts of the document are still missing, the printer settings might be overridden by the
software program print settings. Select the appropriate print settings from within the
software program.
Envelope is printed at an angle
1. Slide the flap inside the envelope before loading it in the printer.
2. Confirm that the paper guide fits firmly against the edge of the envelope.
3. Reprint the envelope.
Document does not reflect the new print settings
The printer settings might differ from the software program print settings. Select the
appropriate print settings within the software program.
If you continue to have problems
If you continue to have problems after investigating the troubleshooting topics, shut down
your computer and then restart it.
If you still have questions after restarting your computer, visit HP Technical Support at
www.hp.com/support.
For information about the support process, see HP support.
Troubleshooting
98
Troubleshooting
HP support
•
Ink cartridge warranty information
•
•
Support process
HP support by phone
Ink cartridge warranty information
The HP cartridge(s) warranty is applicable when the product is used in its designated HP printing
device. This warranty does not cover HP ink products that have been refilled, remanufactured,
refurbished, misused, or tampered with.
During the warranty period the product is covered as long as the HP ink is not depleted and the end
of warranty date has not been reached. The end of warranty date, in YYYY/MM/DD format, may be
found on the product as indicated:
For a copy of the HP Limited Warranty Statement, see the Reference Guide that came with the
printer.
Support process
If you have a problem, follow these steps
1. Check the documentation that came with the HP Deskjet.
2. Visit the HP online support Web site at www.hp.com/support. HP online support is available to
all HP customers. It is the fastest source for up-to-date device information and expert assistance
and includes the following features:
•
Fast access to qualified online support specialists
•
Software and driver updates for your HP Deskjet
•
Valuable HP Deskjet and troubleshooting information for common problems
•
3.
4.
Proactive device updates, support alerts, and HP newsgrams that are available when you
register your device
For Europe only: Contact your local point of purchase. If your device has a hardware failure, you
will be asked to bring it back to your local point of purchase. (Service is provided at no charge
during the device limited warranty period. After the warranty period, you will be quoted a service
charge.)
Call HP support. Support options and availability vary by device, country/region, and language.
HP support
99
HP support
A
Appendix A
HP support by phone
•
Phone support period
•
Placing a call
•
After the phone support period
Phone support period
HP support
One year of phone support is available in North America, Asia Pacific, and Latin America (including
Mexico). To determine the duration of phone support in Europe, the Middle East, and Africa, go to
www.hp.com/support. Standard phone company charges apply.
Placing a call
Call HP support while you are in front of the computer and the HP Deskjet. Be prepared to provide
the following information:
•
Device model number (located on the label on the front of the device)
•
Device serial number (located on the back or bottom of the device)
•
Messages that appear when the situation occurs
•
Answers to these questions:
•
Has this situation happened before?
•
Can you re-create it?
•
Did you add any new hardware or software to your computer at about the time that this
situation began?
•
Did anything else occur prior to this situation (such as a thunderstorm, device was moved,
etc.)?
After the phone support period
After the phone support period, help is available from HP at an additional cost. Help may also be
available at the HP online support Web site: www.hp.com/support. Contact your HP dealer or call
the support phone number for your country/region to learn more about support options.
100
HP support
B
Technical information
•
Printer specifications
•
•
Notice to Windows 2000 users
Environmental product stewardship program
•
Regulatory notices
Printer specifications
The HP Deskjet has the following specifications and requirements.
Physical specifications
Printer dimension (with the tray extended): 140 mm high x 422 mm wide x 315.76 mm deep (5.5
inches high x 16.6 inches wide x 12.43 inches deep)
Printer weight (without print cartridges): 2.04 kg (4.5 lbs)
Technical information
Memory
384 KB integrated memory
Minimum system requirements
Software and system requirements are located in the Readme file.
NOTE: For best printing performance, use a USB 2.0 compatible cable.
Paper tray capacity
Plain paper sheets: Up to 80
Paper size
For a complete list of supported media sizes, see the printer software.
Paper weights
Letter Paper: 65 to 90 g/m² (16 to 24 lb)
Legal Paper: 70 to 90 g/m² (20 to 24 lb)
Envelopes: 70 to 90 g/m² (20 to 24 lb)
Cards: Up to 200 g/m² (110-lb index maximum)
Photo Paper: Up to 280 g/m² (75-lb index maximum)
Print cartridge yield
Visit www.hp.com/pageyield for more information on estimated cartridge yields.
Notice to Windows 2000 users
This product provides limited functionality for Windows 2000, including but not limited to the following:
•
The HP Photosmart Software is not available.
•
The onscreen Help is not installed, but it is available as a Web download at www.hp.com/
support.
Environmental product stewardship program
Hewlett-Packard is committed to providing quality products in an environmentally sound manner.
Design for recycling has been incorporated into this product. The number of materials has been kept
to a minimum while ensuring proper functionality and reliability. Dissimilar materials have been
designed to separate easily. Fasteners and other connections are easy to locate, access, and
Technical information
101
Appendix B
remove using common tools. High priority parts have been designed to access quickly for efficient
disassembly and repair.
For more information, visit HP’s Commitment to the Environment Web site at:
www.hp.com/hpinfo/globalcitizenship/environment/index.html
This section contains the following topics:
•
•
•
•
•
•
•
Paper use
Plastics
Material safety data sheets
Recycling program
HP inkjet supplies recycling program
Energy Star® notice
Disposal of waste equipment by users in private households in the European Union
Paper use
This product is suited for the use of recycled paper according to DIN 19309 and EN 12281:2002.
Plastics
Technical information
Plastic parts over 25 grams are marked according to international standards that enhance the ability
to identify plastics for recycling purposes at the end of product life.
Material safety data sheets
Material safety data sheets (MSDS) can be obtained from the HP Web site at:
www.hp.com/go/msds
Recycling program
HP offers an increasing number of product return and recycling programs in many countries/regions,
and partners with some of the largest electronic recycling centers throughout the world. HP
conserves resources by reselling some of its most popular products. For more information regarding
recycling of HP products, please visit:
For more information regarding recycling of HP products, please visit:
www.hp.com/hpinfo/globalcitizenship/environment/recycle/
HP inkjet supplies recycling program
HP is committed to protecting the environment. The HP Inkjet Supplies Recycling Program is
available in many countries/regions, and lets you recycle used print cartridges and ink cartridges
free of charge. For more information, go to the following Web site:
www.hp.com/hpinfo/globalcitizenship/environment/recycle/
Energy Star® notice
This product is designed to reduce power consumption and save natural resources without
compromising product performance. It has been designed to reduce total energy consumption both
during operation and when the device is not active. This product qualifies for ENERGY STAR® which
is a voluntary program established to encourage the development of energy-efficient office products.
102
Technical information
ENERGY STAR is a U.S. registered service mark of the U.S. EPA. As an ENERGY STAR partner,
HP has determined that this product meets ENERGY STAR guidelines for energy efficiency.
For more information on ENERGY STAR guidelines, go to the following Web site:
Technical information
www.energystar.gov
Environmental product stewardship program
103
Appendix B
Disposal of waste equipment by users in private households in the European Union
Technical information
104
Technical information
Regulatory notices
•
•
•
•
•
•
•
FCC statement
LED indicator statement
Notice to users in Korea
VCCI (Class B) compliance statement for users in Japan
Notice to users in Japan about the power cord
Toxic and hazardous substance table
HP Deskjet D1500 Printer series declaration of conformity
Technical information
FCC statement
LED indicator statement
Regulatory notices
105
Appendix B
Notice to users in Korea
VCCI (Class B) compliance statement for users in Japan
Technical information
Notice to users in Japan about the power cord
Toxic and hazardous substance table
106
Technical information
Technical information
HP Deskjet D1500 Printer series declaration of conformity
Regulatory notices
107
Index
A
E
accessibility 2
after the support period 100
aligning print cartridges 51
e-mail printing 21
envelope printing 24
environment
Environmental product
stewardship program 101
Environmental information
material safety data
sheets 102
paper use 102
plastics 102
recycling program 102
error messages
out of paper 77
print cartridge errors 57
estimated ink level 52
Exif Print 19
B
booklet printing 30
borderless printing 83
bound two-sided printing 42
brochure printing 28
buttons
Power button 9
C
calling HP support 100
cleaning
print cartridges
automatically 52
print cartridges manually 53
printer body 53
color
dull 93
custom paper size 40
D
Index
default print settings 45
default printer 45
digital photos 19
document is misprinted
document is printed offcenter or at an angle 98
document printing 22
document prints slowly
complex documents are
printing 71
ink-backup mode 71
Maximum dpi selected 71
multiple programs are
open 71
printer software is
outdated 71
system requirements 71
dpi, maximum 41
duplexing 39, 42
108
F
fast/economical printing 37
fax
poor quality printouts 89
fax problems
poor print quality 89
G
general everyday printing 39
grayscale printing 38
greeting card printing 29
H
Hewlett-Packard Company
notices 2
HP Photosmart Software
downloading 47
I
index card printing 26
ink
low 60
streaks on the back of
paper 96
ink, removing ink from skin and
clothing 53
ink-backup mode 12
installation
program stops 62
installing print cartridges 48
iron-on transfer printing 33
L
label printing 27
letter printing 23
lights
Power light 9
low ink 52
M
maintenance
print cartridges 54
printer 48
printer body 53
maximum dpi 41
O
Order supplies 56
other document printing 21
out of paper 77
P
page order, setting 37
paper
feed fails 97
out of 77
paper jam 76
Paper or other media
ordering 56
paper tray 9
paper type, selecting 40
phone support period
period for support 100
photo fix options 19
photo has unwanted border
for small photo paper 85
photo paper, storing and
handling 20
photo printing
borderless photos 15
photos with a border 17
saving money 20
Index
printer name does not
appear 64
printer prints on multiple sheets
at once 81
printer properties 46
printer software
downloading updates 47
printer specifications 101
printer Toolbox 55
printer troubleshooting 57
printing
4800 x 1200 optimized
dpi 41
booklets 30
borderless photos 15
bound two-sided printing 42
brochures 28
custom paper size 40
digital photos 19
documents 22
e-mails 21
envelopes 24
Exif Print 19
fast/economical 37
general everyday
printing 39
grayscale 38
greeting cards 29
high quality 41
index cards and small
media 26
iron-on transfers 33
labels 27
letters 23
maximum dpi 41
multiple pages on single
sheet 38
other documents 21
photos 15
photos with a border 17
postcards 25
posters 32
presentation printing 44
print preview 39
print quality 40
print resolution 41
print settings 46
print speed 40
resizing documents 42
selecting a paper type 40
setting the page order 37
software 45
tips 35
transparencies 28
two-sided printing 39
with one print cartridge 12
Printing Shortcuts tab 35
printing tips 35
problems with borderless
documents
for small photo paper with a
tear off tab 85
R
Real Life Technologies 19
recycle
ink cartridges 102
removing ink from skin and
clothing 53
resizing documents 42
S
settings 46
smeared ink 87
Supplies
ordering 56
T
test page, printing 35
text
jagged 97
not filled in 89
smooth fonts 97
Toolbox 55
transparency printing 28
troubleshoot
fax problems 89
print quality 87
troubleshooting
borderless printing
guidelines 83
borderless printing
problems 82
document does not reflect
new print settings 98
document prints slowly 71
envelope prints at angle 98
image prints at angle 83
installation program
stops 62
misprinted document 97
multiple pages print at
once 81
paper jam 76
109
Index
photo printing problems
verifying print settings 82
photos
digital 19
do not print correctly 82
placing a call 100
poor fax printout quality 89
poor printout quality 87
postcard printing 25
poster printing 32
power light is flashing
if an error message
appears 65
if no error message
appears 65
presentation printing 44
print
distorted printout 91
faded 93
quality, troubleshoot 87, 89,
92, 94
vertical streaks 95
Web pages 43
print cartridges
aligning 51
cleaning automatically 52
cleaning manually 53
installing 48
low on ink 60
maintaining 54
ordering information 52
previously used 59
print with one print
cartridge 12
replacing 11
selection numbers 48
used with the printer 11
Print or ink cartridges
ordering 56
print preview 39
print quality
smeared ink 87
print resolution 41
print settings
changing 46
default settings 45
print speed 40
printer does not feed paper 77
printer features 8
printer is not printing 65
printer is stalled 74
printer maintenance 48
parts of the document are
missing or in wrong
place 98
photo printing problems 82
poor print quality 86
printer 57
printer does not feed
paper 77
printer is not printing 65
printer is stalled 74
printer name does not
appear 64
streaks on photo 84
text and images are
misaligned 97
unwanted border on
photo 84
two-sided printing 39
U
Unknown Device message 63
updates
downloading for software 47
HP Photosmart Software 47
USB
connecting the printer 14
W
Web pages, print 43
What's This help 47
Index
110