HP Deskjet D4200 Printer series, DESKJET D4200 User's manual

HP Deskjet D4200 Printer series, DESKJET D4200 User's manual
HP Deskjet D4200 Printer series
HP Photosmart Software Help
© 2007 Hewlett-Packard Development
Company, L.P.
Hewlett-Packard Company
notices
The information contained in this
document is subject to change without
notice.
All rights reserved. Reproduction,
adaptation, or translation of this
material is prohibited without prior
written permission of Hewlett-Packard,
except as allowed under copyright laws.
The only warranties for HP products
and services are set forth in the express
warranty statements accompanying
such products and services. Nothing
herein should be construed as
constituting an additional warranty. HP
shall not be liable for technical or
editorial errors or omissions contained
herein.
Acknowledgements
Microsoft, MS, MS-DOS, and Windows
are registered trademarks of Microsoft
Corporation.
TrueType is a U.S. trademark of Apple
Computer, Inc.
Adobe, AdobeRGB, and Acrobat are
trademarks of Adobe Systems
Incorporated.
Terms and conventions
The following terms and conventions
are used in this user's guide.
Terms
The HP Deskjet printer is also referred
to as the HP Deskjet, HP printer, or
printer.
Cautions and warnings
A Caution indicates possible damage
to the HP Deskjet printer or to other
equipment. For example:
CAUTION: Do not touch the print
cartridge ink nozzles or copper
contacts. Touching these parts will
result in clogs, ink failure, and bad
electrical connections.
A Warning indicates possible harm to
you or to others. For example:
WARNING! Keep both new and
used print cartridges out of the
reach of children.
Accessibility
Your HP printer provides a number of
features that make it accessible for
people with disabilities.
Visual
The printer software is accessible for
users with visual impairments or low
vision through the use of Windows
accessibility options and features. It
also supports most assistive technology
such as screen readers, Braille readers,
and voice-to-text applications. For
users who are color blind, colored
buttons and tabs used in the software
and on the HP printer have simple text
or icon labels that convey the
appropriate action.
Mobility
For users with mobility impairments, the
printer software functions can be
executed through keyboard
commands. The software also supports
Windows accessibility options such as
StickyKeys, ToggleKeys, FilterKeys,
and MouseKeys. The printer doors,
buttons, paper trays, and paper guides
can be operated by users with limited
strength and reach.
Support
For more details about the accessibility
of this product and HP's commitment to
product accessibility, visit HP's Web
site at: www.hp.com/accessibility.
Contents
1
Welcome....................................................................................................................................5
2
Special features........................................................................................................................7
3
Get started
The printer at a glance ...............................................................................................................8
Buttons and lights ....................................................................................................................10
Power button and light .......................................................................................................11
Print Cartridge Status lights ...............................................................................................12
Photosmart Essential button ..............................................................................................13
Resume button and light ....................................................................................................14
Front USB port lights .........................................................................................................14
Cancel icon ........................................................................................................................15
Paper trays ..............................................................................................................................15
Unfold the paper trays .......................................................................................................16
Input tray ............................................................................................................................17
Paper guide .......................................................................................................................17
Output tray .........................................................................................................................17
Fold the paper trays ...........................................................................................................18
Print cartridges .........................................................................................................................19
Replace print cartridges .....................................................................................................20
Ink-backup mode .....................................................................................................................20
Ink-backup mode output ....................................................................................................21
Exit ink-backup mode ........................................................................................................21
4
Connect the printer
USB .........................................................................................................................................22
5
Print using the Photosmart Essential button
About the Photosmart Essential button ...................................................................................23
About the HP Photosmart Software .........................................................................................23
6
Print photos using the front USB port
About the front USB port .........................................................................................................24
Print photos from the front USB port .......................................................................................24
About the front USB port lights ................................................................................................25
7
Print photos
Print borderless photos ............................................................................................................27
Print photos with a border ........................................................................................................29
HP Real Life Technologies photo fix .......................................................................................31
Photo print cartridge ................................................................................................................31
Advanced color settings ..........................................................................................................32
Exif Print ..................................................................................................................................32
Store and handle photo paper .................................................................................................33
Save money when printing photos ..........................................................................................33
1
Share photos with friends and family .......................................................................................34
Other photo projects ................................................................................................................34
8
Print other documents
Print e-mail ...............................................................................................................................35
Print documents .......................................................................................................................36
Print letters ...............................................................................................................................37
Print envelopes ........................................................................................................................38
Print postcards .........................................................................................................................39
Print hagaki cards ....................................................................................................................40
Print index cards and other small media .................................................................................41
Print labels ...............................................................................................................................42
Print CD/DVD tattoos ...............................................................................................................43
Print transparencies .................................................................................................................44
Print brochures ........................................................................................................................45
Print greeting cards .................................................................................................................46
Print booklets ...........................................................................................................................47
Print posters .............................................................................................................................49
Print iron-on transfers ..............................................................................................................50
9
Printing tips
Print a test page ......................................................................................................................52
Printing shortcuts .....................................................................................................................52
Create printing shortcuts ...................................................................................................53
Fast/Economical printing .........................................................................................................53
Select a paper type ..................................................................................................................54
Select a specific paper type ...............................................................................................54
Change the print speed or quality ............................................................................................54
Print resolution .........................................................................................................................55
Maximum dpi ...........................................................................................................................55
Print in grayscale .....................................................................................................................56
Set the page order ...................................................................................................................56
Set a custom paper size ..........................................................................................................56
Print multiple pages on a single sheet of paper .......................................................................57
Resize a document ..................................................................................................................57
Print preview ............................................................................................................................57
Two-sided printing ...................................................................................................................58
Bound two-sided documents ...................................................................................................58
10 Printer software
Make the HP Deskjet the default printer ..................................................................................60
Set default print settings ..........................................................................................................60
Printer Properties dialog box ...................................................................................................61
What's This? help ....................................................................................................................62
Ink Status window ....................................................................................................................62
Download printer software updates .........................................................................................63
2
Contents
11 Maintenance
Install print cartridges ..............................................................................................................64
Print cartridge combinations ..............................................................................................64
Selection numbers .............................................................................................................64
Printing with one print cartridge .........................................................................................65
Installation instructions ......................................................................................................65
Align print cartridges ................................................................................................................67
Automatically clean print cartridges .........................................................................................67
Calibrate print quality ...............................................................................................................68
View estimated ink levels ........................................................................................................68
Maintain the printer body .........................................................................................................69
Remove ink from your skin and clothing ..................................................................................69
Manually clean print cartridges ................................................................................................69
Maintain print cartridges ..........................................................................................................70
Print cartridge storage and handling ..................................................................................71
Print cartridge protector .....................................................................................................71
Printer Toolbox ........................................................................................................................72
12 Troubleshooting
Error messages .......................................................................................................................73
Print cartridge error messages ..........................................................................................73
Other error messages ........................................................................................................74
Installation problems ................................................................................................................74
Printer lights are on or flashing ................................................................................................76
What the flashing light means ...........................................................................................77
Power light is flashing ........................................................................................................77
Resume light is flashing .....................................................................................................78
Both Power and Resume lights are flashing ......................................................................78
Print Cartridge Status lights are on or flashing ..................................................................79
Front USB port lights are flashing ......................................................................................80
Printer does not print ...............................................................................................................80
Verify the following ............................................................................................................80
Check the printer lights ......................................................................................................80
Check the printer cable connection ...................................................................................80
Printer is stalled .................................................................................................................81
If the printer still does not print ..........................................................................................82
Document prints slowly ............................................................................................................82
Print cartridge problems ..........................................................................................................83
Paper problems .......................................................................................................................86
Paper jam ..........................................................................................................................86
Out-of-paper message .......................................................................................................88
Printer prints on multiple sheets at once ...........................................................................88
Photos do not print correctly ....................................................................................................89
Check the paper tray .........................................................................................................89
Check the printer properties ..............................................................................................89
Part of the photo is faded ..................................................................................................90
Fading occurs on the edges of a photo .......................................................................90
Fading occurs near the edges of a photo ....................................................................91
3
Problems with borderless documents ......................................................................................91
Borderless printing guidelines ...........................................................................................91
Part of the photo is faded ..................................................................................................93
Fading occurs on the edges of a photo .......................................................................94
Fading occurs near the edges of a photo ....................................................................94
Photo has an unwanted border .........................................................................................94
For most paper types ...................................................................................................95
For photo paper with a tear-off tab ..............................................................................95
Print quality is poor ..................................................................................................................96
Document is misprinted ...........................................................................................................98
Front USB port problems .......................................................................................................100
If you continue to have problems ...........................................................................................101
A HP support
Ink cartridge warranty information .........................................................................................102
Support process ....................................................................................................................102
HP support by phone .............................................................................................................103
Phone support period ......................................................................................................103
Placing a call ...................................................................................................................103
After the phone support period ........................................................................................103
B Order supplies
Order paper or other media ...................................................................................................104
Order print cartridges .............................................................................................................104
Order other supplies ..............................................................................................................104
C Technical information
Printer specifications .............................................................................................................106
Environmental product stewardship program ........................................................................106
Paper use ........................................................................................................................107
Plastics ............................................................................................................................107
Material safety data sheets ..............................................................................................107
Recycling program ...........................................................................................................107
HP inkjet supplies recycling program ..............................................................................107
Energy consumption ........................................................................................................107
Disposal of Waste Equipment by Users in Private Households in the European Union . 108
Regulatory notices .................................................................................................................109
FCC statement .................................................................................................................109
LED indicator statement ..................................................................................................109
Notice to users in Korea ..................................................................................................109
VCCI (Class B) compliance statement for users in Japan ...............................................109
Notice to users in Japan about power cord .....................................................................110
Index............................................................................................................................................111
4
1
Welcome
Welcome to the HP Deskjet D4200 Printer series Help. This guide primarily explains how
to print photos from memory cards, digital cameras, and other USB devices. For details
on how to use your computer and the printer together, see the following table and select
an appropriate topic. You can also use the table of contents pane on the left to locate
information.
NOTE: For information about installing the software, see the Setup Guide that came
with the printer.
Section
Description
Special features
Learn about some of the printer's special features.
Get started
Learn how to operate the printer and use and replace the print
cartridges.
Connect the printer
Learn how to connect the printer to your computer.
Print using the PhotoEssential
button
Open the HP Photosmart Software and access the HP imaging
features.
Print photos from a digital
camera
Learn how to use the front USB port on the printer to transfer and
print photos from a digital camera.
Print photos
Learn how to print photos, adjust the appearance of photos
before you print, install a photo print cartridge, store and handle
photo paper, and share photos with friends and family.
Print other documents
Learn how to print a variety of documents, including e-mail,
greeting cards, envelopes, labels, posters, booklets,
transparencies, and iron-on media.
Printing tips
Learn how to use printing shortcuts, select a paper type, change
the print resolution, set the page order, print multiple pages on
a single sheet, preview a document, and use two-sided printing.
Printer software
Learn how to make the HP Deskjet the default printer, set default
print settings, and download printer software updates.
Maintenance
Learn how to install and care for print cartridges, view how much
ink is left in a print cartridge, print a test page, and remove ink
stains.
Welcome
5
Chapter 1
(continued)
6
Section
Description
HP support
Find out how to contact HP support.
Troubleshooting
Find a solution to a hardware or software problem.
Order supplies
Learn how to order supplies for the printer.
Specifications
Learn about the paper capacity, requirements, and other
specifications for the printer.
HP inkjet supplies recycling
program
Find out how to recycle print cartridges.
Welcome
2
Special features
Congratulations! You have purchased an HP Deskjet printer that is equipped with several
exciting features:
•
•
•
•
•
•
•
•
•
Borderless printing: Use the entire page surface when printing photos and
brochures with the borderless printing feature.
Six-ink upgradeable printing: Enhance photo printing with a photo print cartridge
(purchased separately).
Ink-backup mode: Continue printing with one print cartridge when the other print
cartridge has run out of ink. For information, see Ink-backup mode.
Printing from a digital camera: Transfer and print photos from a digital camera using
the front USB port.
Print Cartridge Status display: Know when a print cartridge is low on ink by viewing
the Print Cartridge Status lights.
Panoramic printing: Print panoramic photos with borders or without borders.
HP Vivera Inks: Get true-to-life photo quality and exceptional fade resistance with
vivid colors that last. HP Vivera Inks are specially formulated and scientifically tested
for quality, purity and fade resistance.
Photosmart Essential button: Use the Photosmart Essential button to open the
HP Photosmart Software, which provides a fast and easy way to make prints of your
photos.
CD/DVD Tattoos: Personalize your CDs and DVDs by printing high-quality, low-cost
CD/DVD Tattoos. (This feature might not be available in your country/region.)
Special features
7
3
Get started
•
•
•
•
•
The printer at a glance
Buttons and lights
Paper trays
Print cartridges
Ink-backup mode
The printer at a glance
Click the links below to learn about the printer features.
8
1
Buttons and lights
2
Front USB port
3
Paper trays
Get started
1
Print cartridges
2
Ink-backup mode
1
USB port
The printer at a glance
9
Chapter 3
Buttons and lights
Use the printer buttons to turn the printer on and off, cancel a print job, restart a job, and
open HP Photosmart Software. The printer lights give you visual cues about the status
of the printer.
10
1
Power button and light
2
Print Cartridge Status lights
3
Photosmart Essential button
4
Resume button and light
5
Front USB port lights
6
Cancel icon
Get started
Power button and light
Use the Power button to turn the printer on and off. It can take a few seconds for the
printer to turn on after you press the Power button.
1
Power button and light
The Power light flashes when the printer is processing.
CAUTION: Always use the Power button to turn the printer on and off. Using a power
strip, surge protector, or a wall-mounted switch to turn the printer on and off might
cause printer failure.
Buttons and lights
11
Chapter 3
Print Cartridge Status lights
The Print Cartridge Status lights are located in the center of the control panel. For more
information, see Print cartridges.
12
1
Print Cartridge Status lights
1
Tri-color print cartridge light
2
Black/Photo print cartridge light
Get started
1. The left status light represents the tri-color print cartridge, which is installed in the left
side of the print cartridge cradle.
• The light is on and solid when the tri-color print cartridge is low on ink.
• The light flashes when the tri-color print cartridge needs to be serviced.
2. The right status light represents the black or the photo print cartridge. For more
information, see Photo print cartridge. One of these print cartridges is installed in the
right side of the print cartridge cradle.
• The light is on and solid when the black or photo print cartridge is low on ink.
• The light flashes when the black or photo print cartridge needs to be serviced.
Photosmart Essential button
Use the Photosmart Essential button to open the HP Photosmart Software.
1
Photosmart Essential button
The HP Photosmart Software provides a fast and easy way to make prints of your photos.
It also provides access to other basic HP imaging software features, such as saving,
viewing, and sharing your photos.
Buttons and lights
13
Chapter 3
Resume button and light
The Resume light flashes when an action is required, such as loading paper or clearing
a paper jam. When the problem is solved, press the Resume button to continue printing.
1
Resume button and light
Front USB port lights
To transfer photos from a digital camera, external card reader, or USB flash drive, just
plug the camera or other device into the printer's front USB port. You can then print the
photos using HP Photosmart Software.
1
Connection light
2
Error light
When the camera is connected correctly, the Connection light is illuminated. The
Connection light blinks green when printing from the camera. If the camera is not set to
the correct mode for downloading photos, the Error light flashes.
14
Get started
NOTE: You can also use the front USB port to download images from external card
readers, USB flash drives, and other USB devices.
Cancel icon
The printer has a Cancel icon located to the left of the Power button. When the printer is
busy, the Power button functions like a Cancel button.
1
Cancel icon
Pressing the Power button during a print job or print cartridge alignment job cancels the
job. Pressing the Power button when the printer is idle turns the printer off.
Paper trays
For information about the paper trays, select one of these topics.
•
•
•
•
•
Unfold the paper trays
Input tray
Paper guide
Output tray
Fold the paper trays
Paper trays
15
Chapter 3
Unfold the paper trays
To unfold the paper trays
1. Lower the input tray.
2. Lower the output tray.
3. Pull out the output-tray extension.
16
Get started
Input tray
The input tray holds paper or other media.
1
Input tray
Paper guide
Print on different sizes of media by sliding the paper guide to the right or to the left.
Output tray
Printed pages are deposited in the output tray.
1
Output tray
Paper trays
17
Chapter 3
Raise the output tray to load paper or other media. Lower the output tray before printing.
To prevent paper from falling out of the output tray, pull out both sections of the outputtray extension. If you are printing in the Fast Draft mode, raise the output-tray extension
stop.
1
Second section of output-tray extension
2
Output-tray extension stop
Fold the paper trays
To fold the paper trays
1. Remove paper or other media from the paper trays.
2. If the output-tray extension stop is raised, lower it and then push the second section
of the output-tray extension in.
3. Push the first section of the output-tray extension into the output tray.
18
Get started
4. Raise the output tray.
5. Raise the input tray.
Print cartridges
Three print cartridges can be used with the printer.
1
Black print cartridge
2
Tri-color print cartridge
3
Photo print cartridge
For information about using the print cartridges, see the following topics:
•
•
Use print cartridges
Replace print cartridges
Print cartridges
19
Chapter 3
Use print cartridges
The print cartridges can be used in the following ways:
•
•
Everyday printing: Use the black and tri-color print cartridges for everyday print jobs.
Quality color photos: For more vibrant colors when printing color photographs or
other special documents, remove the black print cartridge and install a photo print
cartridge. The photo print cartridge, in combination with the tri-color print cartridge,
provides you with virtually grain-free photos.
Replace print cartridges
When buying print cartridges, look for the print cartridge selection number.
You can find the selection number in three places:
•
Selection number label: Look at the label on the print cartridge that you are replacing.
1
•
•
Selection number label
Printer documentation: For a list of print cartridge selection numbers, see the
reference guide that came with the printer.
Print Cartridge Ordering Information dialog box: For a list of print cartridge selection
numbers, open the printer Toolbox, click the Estimated Ink Level tab, and then click
the Print Cartridge Information button.
If a print cartridge runs out of ink, the printer can operate in ink-backup mode. For more
information, see Ink-backup mode.
For information about installing a replacement print cartridge, see Installation instructions.
Ink-backup mode
In the ink-backup mode, the printer operates with only one print cartridge. The ink-backup
mode is initiated when a print cartridge is removed from the print cartridge cradle.
20
Get started
NOTE: When the printer operates in ink-backup mode, a message is displayed on
screen. If the message is displayed and two print cartridges are installed in the printer,
verify that the protective piece of plastic tape has been removed from each print
cartridge. When plastic tape covers the print cartridge contacts, the printer cannot
detect that the print cartridge is installed.
To remove plastic tape from a print cartridge
▲ Hold the print cartridge so that the copper strips are on the bottom and facing toward
the printer, and then carefully remove the plastic tape.
1
Remove plastic tape
CAUTION: Do not touch the print cartridge ink nozzles or copper contacts.
Touching these parts will result in clogs, ink failure, and bad electrical connections.
Do not remove the copper strips. They are required electrical contacts.
For more information about ink-backup mode, see the following topics:
•
•
Ink-backup mode output
Exit ink-backup mode
Ink-backup mode output
Printing in ink-backup mode slows the printer and affects the quality of printouts.
Installed print cartridge
Result
Black print cartridge
Colors print as grayscale.
Tri-color print cartridge
Colors print but black is grayed and is not a true black.
Photo print cartridge
Colors print as grayscale.
NOTE: HP does not recommend using the photo print cartridge for ink-backup mode.
Exit ink-backup mode
Install two print cartridges in the printer to exit ink-backup mode.
For information about installing a print cartridge, see Installation instructions.
Ink-backup mode
21
4
Connect the printer
•
USB
USB
The printer connects to the computer with a universal serial bus (USB) cable.
NOTE: For best printing performance, use a USB 2.0 compatible cable.
For instructions about connecting the printer with a USB cable, see the Setup Guide that
came with the printer.
NOTE: A USB cable might not be packaged with your printer.
22
Connect the printer
5
Print using the Photosmart
Essential button
To quickly print photos, use the Photosmart Essential button.
•
•
About the Photosmart Essential button
About the HP Photosmart Software
About the Photosmart Essential button
The Photosmart Essential button is located on the front panel of the printer. When you
press the button, the HP Photosmart Software is opened on your computer.
1
Photosmart Essential button
About the HP Photosmart Software
The HP Photosmart Software provides a fast and easy way to make prints of your photos.
It also provides access to other basic HP imaging software features, such as saving,
viewing, and sharing your photos.
NOTE: If the HP Photosmart Software is not installed on your computer, a message
is displayed when you press the Photosmart Essential button. For more information,
see I pressed the Photosmart Essential button, but nothing happens.
For more information on using the HP Photosmart Software:
•
•
Check the Contents panel on the left. Look for the HP Photosmart Software Help
contents book at the top.
If you do not see the HP Photosmart Software Help contents book at the top of the
Contents panel, access the software help through the HP Solution Center.
Print using the Photosmart Essential button
23
6
Print photos using the front USB
port
You can transfer photos from a digital camera, external card reader, or USB flash drive
to your computer, and then print them. For more information, check the following topics:
•
•
•
About the front USB port
Print photos from the front USB port
About the front USB port lights
About the front USB port
To transfer photos from a digital camera, external card reader, or USB flash drive, just
plug the camera or other device into the printer's front USB port. You can then print the
photos using HP Photosmart Software.
In order to print photos from the front USB port you need a USB cable that is compatible
with your camera. HP recommends that you use a cable that is less than 3 meters long.
Print photos from the front USB port
NOTE: To print using these instructions, the HP Photosmart Software must be
installed on your computer.
24
Print photos using the front USB port
To print from the front USB port
1. Load photo paper into the printer.
For instructions about loading photo paper, click one of the following options:
• Print borderless photos
• Print photos with a border
2. Connect your camera or other USB device to the front USB port using a USB cable.
The green Connection light should be illuminated. For more information, see About
the front USB port lights.
3. Turn on your camera or device, and then set it to transfer photos.
If you do not know how to set the camera or device to transfer photos, see the
documentation that came with the camera or device.
4. Start the HP Photosmart Software.
If you attached an HP digital camera to the front USB port, the HP Photosmart
Software starts automatically.
If you attached a non-HP digital camera or another device, press the Photosmart
Essential button on the printer.
5. Before printing photos you must transfer them to your computer's hard drive. Do one
of the following:
• If the photos are displayed at the top of the HP Photosmart Software dialog box,
click Save, and then follow the onscreen instructions.
• If the photos are not displayed at the top of the HP Photosmart Software dialog
box, click Browse photos. Follow the onscreen instructions to locate the photos.
Click Save, and then follow the onscreen instructions.
After the files are transferred the HP Photosmart Software dialog box is displayed.
6. Click Print, and then follow the onscreen instructions.
For more information on using the HP Photosmart Software, see the HP Photosmart
Software Help.
About the front USB port lights
The lights on the front USB port let you know if the device is connected correctly and if
the photos are transferring.
•
•
When the camera is connected correctly, the Connection light is illuminated. The
Connection light blinks green when photos are transferring.
If the camera is not set to the correct mode for transferring photos, the Error light
flashes.
About the front USB port lights
25
Chapter 6
26
1
Connection light
2
Error light
Print photos using the front USB port
7
Print photos
The printer software offers several features that make printing digital photos easier and
improve photo quality.
Learn how to print photos
Print a borderless photo.
Print a photo with a border.
Learn how to perform other photo printing tasks
•
•
•
•
•
•
•
Use the photo print cartridge for great colors and virtually grain-free photos.
Improve printed colors with advanced color settings.
Print an Exif Print-formatted photo if you have Exif Print-enabled software.
Prevent photo paper from curling by following the photo paper storage and handling
guidelines.
Use HP Everyday Photo Paper to save money and ink when printing photos.
Share photos with friends and family.
Learn how to create other photo projects.
Print borderless photos
Use borderless printing to print to the edges of certain paper types and to print on a range
of paper sizes—from 4 x 6 inch photo paper to a 210 x 594 mm (8.5 x 23.4 inch) custom
photo size.
Guidelines
• For high-quality results, use a photo print cartridge in combination with the tri-color
print cartridge.
• Do not print borderless photos in ink-backup mode. Always have two print cartridges
installed in the printer.
For more information, see Ink-backup mode.
• Open the file in a software program such as HP Photosmart Software and resize the
photo. Ensure that the size corresponds to the paper size that you want to use.
• For maximum fade resistance, use HP Premium Plus Photo Paper.
• Verify that the photo paper that you are using is flat. For information about preventing
photo paper from curling, see the photo paper storage instructions.
• Do not exceed the input tray capacity: 30 sheets of photo paper.
Print photos
27
Chapter 7
Prepare to print
1. Raise the output tray.
2. Slide the paper guide all the way to the left.
3. Verify that the photo paper is flat.
4. Place the photo paper in the right side of the input tray. The side to be printed on
should face down and the short edge should point towards the printer.
If you are using photo paper that has a tear-off tab, verify that the tab is pointing away
from the printer.
5. Push the paper into the printer until it stops.
6. Slide the paper guide firmly against the edge of the paper.
1
Small photos
2
Large photos
7. Lower the output tray.
Print
NOTE: If your software program includes a photo printing feature, follow the
instructions that are provided with the software program. Otherwise, follow these
instructions.
1. Open the photo in a software program that allows editing, such as HP Photosmart
Software.
2. Open the Printer Properties dialog box.
3. Click the Printing Shortcuts tab.
28
Print photos
4. In the Printing Shortcuts list, click Photo Printing-Borderless, and then select the
following options:
• Print Quality: Normal or Best
NOTE: For maximum dpi quality, go to the Features tab, and then click
Maximum dpi in the Print Quality drop-down list.
• Paper Type: An appropriate photo paper type
• Paper Size: An appropriate borderless photo paper size
• Orientation: Portrait or Landscape
5. If necessary, change the HP Real Life Technologies photo fix setting.
6. Select any other print settings that you want, and then click OK.
If you printed on photo paper with a tear-off tab, remove the tab to make the document
completely borderless.
Use the What's This? help to learn about the features that appear in the Printer Properties
dialog box.
Print photos with a border
Guidelines
• For high-quality results, use a photo print cartridge in combination with the tri-color
print cartridge.
• For maximum fade resistance, use HP Premium Plus Photo Paper.
• Open the file in a software program such as HP Photosmart Software and assign the
photo size. Ensure that the size corresponds to the paper size on which you want to
print the photo.
• Verify that the photo paper that you are using is flat. For information about preventing
photo paper from curling, see the photo paper storage instructions.
• Do not exceed the input tray capacity: 30 sheets of photo paper.
Print photos with a border
29
Chapter 7
Prepare to print
1. Raise the output tray.
2. Slide the paper guide all the way to the left.
3. Verify that the photo paper is flat.
4. Place the photo paper in the right side of the input tray. The side to be printed on
should face down and the short edge should point towards the printer.
NOTE: Some paper sizes might extend beyond the edge of the input tray.
5. Push the paper into the printer until it stops.
6. Slide the paper guide firmly against the edge of the paper.
1
Small photos
2
Large photos
7. Lower the output tray.
Print
NOTE: If your software program includes a photo printing feature, follow the
instructions that are provided with the software program. Otherwise, follow these
instructions.
1. Open the photo in a software program that allows editing, such as HP Photosmart
Software.
2. Open the Printer Properties dialog box.
3. Click the Printing Shortcuts tab.
30
Print photos
4. In the Printing Shortcuts list, click Photo Printing-with white borders, and then
select the following options:
• Print Quality: Normal or Best
NOTE: For maximum dpi quality, go to the Features tab, and then click
Maximum dpi in the Print Quality drop-down list.
• Paper Type: An appropriate photo paper type
• Paper Size: An appropriate photo paper size
• Orientation: Portrait or Landscape
5. If necessary, change the HP Real Life Technologies photo fix setting.
6. Select any other print settings that you want, and then click OK.
Use the What's This? help to learn about the features that appear in the Printer Properties
dialog box.
HP Real Life Technologies photo fix
HP Real Life Technologies enhance the quality of your printed photos.
In most cases, you do not need to change the Basic default print setting. The Basic setting
sharpens the images that you print, and improves the quality and clarity of low resolution
images, such as those downloaded from the Internet.
You can change the setting to Full if the images that you print are under exposed or over
exposed, contain dark areas or red eye, or have colors that appear washed out.
You can also select the Off setting if you prefer to edit the image manually in a software
program such as HP Photosmart Software.
To change the HP Real Life Technologies setting
1. Open the Printer Properties dialog box.
2. Click the Features tab.
3. In the HP Real Life Technologies Photo fix drop-down list, select the appropriate
setting for the photo you are printing.
Photo print cartridge
The photo print cartridge, when used in conjunction with the tri-color print cartridge,
provides virtually grain-free photos. It offers exceptional fade resistance for photos that
are printed on HP Premium Plus Photo Paper.
The photo print cartridge can be purchased separately if it is not included with your printer.
HP Real Life Technologies photo fix
31
Chapter 7
To install the photo print cartridge
▲ To install the photo print cartridge, remove the black print cartridge from the printer,
and then install the photo print cartridge in the right side of the print cartridge cradle.
NOTE: To learn how to install a print cartridge, see Installation instructions. To
protect a print cartridge when it is not in the printer, follow the Maintain print
cartridges guidelines.
To use the photo print cartridge
1. Open the Printer Properties dialog box.
2. Click the Printing Shortcuts tab.
3. In the Printing Shortcuts list, click either Photo Printing-Borderless or Photo
Printing-with white borders.
4. In the Print Quality drop-down list, click Normal or Best.
NOTE: For maximum dpi quality, go to the Features tab, and then click
Maximum dpi in the Print Quality drop-down list.
5. In the Paper Type drop-down list, select the appropriate photo paper type.
6. Select any other print settings that you want, and then click OK.
Advanced color settings
Use the More color options dialog box to adjust how printed colors appear in your
photos.
Adjusting these settings causes the printed colors to differ from the colors that appear on
your computer monitor.
To specify advanced color settings
1. Open the Printer Properties dialog box.
2. Click the Color tab, and then click the More color options button.
The More color options dialog box is displayed.
3. You can adjust the following settings:
• Adjust the Brightness, Saturation, and Color Tone to affect how overall colors
are printed.
• Adjust the Cyan, Magenta, Yellow, and Black sliders to specify the level of each
color that is used in printing.
NOTE: When you adjust color settings, the changes are reflected in the Preview
box.
4. After specifying the color settings, click OK.
5. Select any other print settings that you want, and then click OK.
Exif Print
Exif Print (Exchangeable Image File Format 2.2) is an international digital imaging
standard that simplifies digital photography and enhances printed photos. When a photo
is taken with an Exif Print-enabled digital camera, Exif Print captures information such as
32
Print photos
exposure time, type of flash, and color saturation, and stores it in the image file. The
printer software then uses this information to automatically perform image-specific
enhancements to create outstanding photos.
To print Exif Print-enhanced photos, you must have the following items:
•
•
A digital camera that supports Exif Print
Exif Print-enabled photo software, such as HP Photosmart Software
To print Exif Print-enhanced photos
1. Open the photo in an Exif Print-enabled software program that allows editing, such
as HP Photosmart Software.
2. Open the Printer Properties dialog box.
3. Click the Features tab.
4. In the Paper Type drop-down list, click More, and then select the appropriate photo
paper type.
5. In the Print Quality drop-down list, click Normal, Best, or Maximum dpi.
6. Select any other print settings that you want, and then click OK.
The printer software automatically optimizes the printed image.
Store and handle photo paper
Follow these instructions to maintain the quality of HP brand photo paper.
Storage
• Keep unused photo paper in a sealed plastic bag. Store the packaged photo paper
on a flat surface in a cool place.
• When you are ready to print, remove only the paper that you plan to use immediately
from the plastic bag. When you have finished printing, return any unused photo paper
to the plastic bag.
• Do not leave unused photo paper in the paper tray. The paper might start to curl,
which can reduce the quality of your photos.
Handling
• Always hold photo paper by its edges. Fingerprints on photo paper can reduce print
quality.
• If the corners of the photo paper curl more than 10 mm (0.4 inch), flatten the paper
by putting it in the storage bag, and then gently bending it in the opposite direction of
the curl until the paper lies flat.
Photo paper should be flat before it is printed on.
Save money when printing photos
To save money and ink when printing photos, use HP Everyday Photo Paper and set the
print quality to Normal.
HP Everyday Photo Paper is designed to create quality photos with less ink.
Store and handle photo paper
33
Chapter 7
NOTE: For higher-quality photos, use HP Premium Plus Photo Paper and set the
print quality to Best or Maximum dpi.
Share photos with friends and family
If you have installed the HP Photosmart Software, you can use HP Photosmart Share to
easily share images by e-mail without the use of large file attachments. HP Photosmart
Share lets you:
•
•
•
Select and share images
Create online albums to share, organize, or store photos
Order professionally processed prints online (availability varies by country/region)
NOTE: You must have Internet access to use HP Photosmart Share.
For more information, see the HP Photosmart Share Help.
Other photo projects
The HP Photosmart Software coordinates the functions of HP imaging devices: scanners,
cameras, printers, and all-in-one devices. Depending on the devices you have installed
and their capabilities, you can quickly and easily organize, edit, and share digital images.
If you performed the default typical installation of the printer software, you also installed
the HP Photosmart Software. With HP Photosmart Software you can easily:
•
•
•
•
•
•
•
Organize, edit, and share digital images in creative ways
Print photos and digital images
Transfer images from a camera or memory card
View images as a slide show
Edit images
Create photo album pages and flyers
Share photos with friends and family
For more information on using the HP Photosmart Software:
•
•
34
Check the Contents panel on the left. Look for the HP Photosmart Software Help
contents book at the top.
If you do not see the HP Photosmart Software Help contents book at the top of the
Contents panel, access the software help through the HP Solution Center.
Print photos
8
Print other documents
E-mail
Documents
Letters
Envelopes
Postcards
Hagaki cards
Index cards
Labels
CD/DVD tattoos
Transparencies
Brochures
Greeting cards
Booklets
Posters
Iron-on transfers
Printing tips: Minimize your cost and effort while maximizing the quality of your printouts
with printing tips.
Printer software: Learn about the printer software.
Print e-mail
Guidelines
Do not exceed the input tray capacity: 100 sheets of plain paper.
Prepare to print
1. Raise the output tray.
2. Slide the paper guide all the way to the left.
3. Place plain paper in the right side of the input tray. The side to be printed on should
face down.
4. Push the paper into the printer until it stops.
Print other documents
35
Chapter 8
5. Slide the paper guide firmly against the edge of the paper.
6. Lower the output tray.
Print
1. Open the Printer Properties dialog box.
2. Click the Printing Shortcuts tab.
3. In the Printing Shortcuts list, click General Everyday Printing or Fast/Economical
Printing, and then specify the following print settings:
• Paper Type: Plain paper
• Paper Size: An appropriate paper size
4. Select any other print settings that you want, and then click OK.
Use the What's This? help to learn about the features that appear in the Printer Properties
dialog box.
Print documents
Guidelines
• For draft documents, use Fast/Economical printing.
• Save paper with two-sided printing.
• Do not exceed the input tray capacity: 100 sheets of paper.
Prepare to print
1. Raise the output tray.
2. Slide the paper guide all the way to the left.
3. Place plain paper in the right side of the input tray. The side to be printed on should
face down.
4. Push the paper into the printer until it stops.
NOTE: Depending on the paper size, the paper might extend over the edge of
the tray.
36
Print other documents
5. Slide the paper guide firmly against the edge of the paper.
6. Lower the output tray.
Print
1. Open the Printer Properties dialog box.
2. Click the Printing Shortcuts tab.
3. In the Printing Shortcuts list, click General Everyday Printing, and then specify
the following print settings:
• Paper Type: Plain paper
• Paper Size: An appropriate paper size
4. Select the following print settings:
• Print Quality if you want a print quality other than Normal
• Print On Both Sides if you want to print on both sides of the paper
For more information, see Two-sided printing.
5. Select any other print settings that you want, and then click OK.
Use the What's This? help to learn about the features that appear in the Printer Properties
dialog box.
Print letters
Guidelines
• For information about printing an envelope for your letter, see envelopes.
• Do not exceed the input tray capacity: 100 sheets of paper.
Prepare to print
1. Raise the output tray.
2. Slide the paper guide all the way to the left.
3. Place plain paper in the right side of the input tray. The side to be printed on should
face down.
NOTE: If you are using letterhead paper, the letterhead should face down and
point toward the printer.
4. Push the paper into the printer until it stops.
Print letters
37
Chapter 8
5. Slide the paper guide firmly against the edge of the paper.
6. Lower the output tray.
Print
1. Open the Printer Properties dialog box.
2. Click the Printing Shortcuts tab.
3. In the Printing Shortcuts list, click Presentation Printing, and then specify the
following print settings:
• Paper Type: Plain paper
• Paper Size: An appropriate paper size
4. Select any other print settings that you want, and then click OK.
Use the What's This? help to learn about the features that appear in the Printer Properties
dialog box.
Print envelopes
Guidelines
• Avoid using envelopes that have the following features:
• Clasps or windows
• Thick, irregular, or curled edges
• Shiny or embossed coatings
• Wrinkles, tears, or other damage
• You can print a single envelope or multiple envelopes.
• Align the envelope edges before inserting the envelopes in the input tray.
• Do not exceed the input tray capacity: 10 envelopes.
Prepare to print
1. Raise the output tray, and then remove all paper from the input tray.
2. Slide the paper guide all the way to the left.
3. Place the envelopes in the right side of the tray. The side to be printed on should face
down. The flap should be on the left side.
4. Push the envelopes into the printer until they stop.
38
Print other documents
5. Slide the paper guide firmly against the edge of the envelopes.
6. Lower the output tray.
Print
1. Open the Printer Properties dialog box.
2. Click the Features tab, and then select the following print settings:
• Paper Type: Plain paper
• Size: An appropriate envelope size
3. Select any other print settings that you want, and then click OK.
Use the What's This? help to learn about the features that appear in the Printer Properties
dialog box.
Print postcards
Guidelines
Do not exceed the input tray capacity: 30 postcards.
Prepare to print
1. Raise the output tray, and then remove all paper from the input tray.
2. Slide the paper guide all the way to the left.
3. Place the cards in the right side of the input tray. The side to be printed on should
face down and the short edge should point toward the printer.
4. Push the cards into the printer until they stop.
5. Slide the paper guide firmly against the edge of the cards.
6. Lower the output tray.
Print postcards
39
Chapter 8
Print
1. Open the Printer Properties dialog box.
2. Click the Features tab, and then specify the following print settings:
• Paper Type: Click More, click Specialty Papers, and then select an appropriate
card type.
• Print Quality: Normal or Best
• Size: An appropriate card size
3. Select any other print settings that you want, and then click OK.
Use the What's This? help to learn about the features that appear in the Printer Properties
dialog box.
NOTE: If an out-of-paper message is displayed, see Out-of-paper message for help
in resolving the problem.
Print hagaki cards
(Japan only)
Guidelines
Do not exceed the input tray capacity: 30 hagaki cards
Prepare to print
1. Raise the output tray, and then remove all paper from the input tray.
2. Slide the paper guide all the way to the left.
3. Place the cards in the right side of the input tray. The side to be printed on should
face down and the short edge should point toward the printer.
4. Push the cards into the printer until they stop.
5. Slide the paper guide firmly against the edge of the cards.
6. Lower the output tray.
40
Print other documents
Print
1. Open the Printer Properties dialog box.
2. Click the Features tab, and then specify the following print settings:
• Paper Type: Click More, click Hagaki, and then select an appropriate hagaki card
type.
• Print Quality: Normal or Best
• Size: An appropriate hagaki card size
3. Select any other print settings that you want, and then click OK.
Use the What's This? help to learn about the features that appear in the Printer Properties
dialog box.
NOTE: If an out-of-paper message is displayed, see Out-of-paper message for help
in resolving the problem.
Print index cards and other small media
Guidelines
Do not exceed the input tray capacity: 30 cards.
Prepare to print
1. Raise the output tray, and then remove all paper from the input tray.
2. Slide the paper guide all the way to the left.
3. Place the cards in the right side of the input tray. The side to be printed on should
face down and the short edge should point toward the printer.
4. Push the cards into the printer until they stop.
5. Slide the paper guide firmly against the edge of the cards.
6. Lower the output tray.
Print
1. Open the Printer Properties dialog box.
2. Click the Features tab, and then specify the following print settings:
• Paper Type: Plain paper
• Size: An appropriate card size
3. Select any other print settings that you want, and then click OK.
Print index cards and other small media
41
Chapter 8
Use the What's This? help to learn about the features that appear in the Printer Properties
dialog box.
NOTE: If an out-of-paper message is displayed, see Out-of-paper message for help
in resolving the problem.
Print labels
Guidelines
• Use only paper, plastic, or clear labels that are designed specifically for inkjet printers.
• Use only full sheets of labels.
• Avoid using labels that are sticky, wrinkled, or pulling away from the protective
backing.
• Do not exceed the input tray capacity: 20 sheets of labels (use only Letter or A4-size
sheets).
Prepare to print
1. Raise the output tray, and then remove all paper from the input tray.
2. Slide the paper guide all the way to the left.
3. Fan the edges of the label sheets to separate them, and then align the edges.
4. Place the label sheets in the right side of the input tray. The label side should face
down.
5. Push the sheets into the printer until they stop.
6. Slide the paper guide firmly against the edge of the sheets.
7. Lower the output tray.
Print
NOTE: If your software program includes a label printing feature, follow the
instructions that are provided with the software program. Otherwise, follow the
instructions below.
1. Open the Printer Properties dialog box.
2. Click the Printing Shortcuts tab.
42
Print other documents
3. In the Printing Shortcuts list, click General Everyday Printing, and then specify
the following print settings:
• Paper Type: Plain paper
• Paper Size: An appropriate paper size
4. Click OK.
Use the What's This? help to learn about the features that appear in the Printer Properties
dialog box.
Print CD/DVD tattoos
NOTE: This feature might not be available in your country/region.
Guidelines
• See the instructions that are included with the CD/DVD tattoo for the most current
printing tips.
• To avoid damaging the printer, do not feed a CD/DVD tattoo through the printer more
than once.
• Make sure the CD/DVD tattoo covers the entire backing sheet with no exposed
spaces. Separating any part of the CD/DVD tattoo from the protective backing sheet
before printing could damage the printer.
• Avoid using a CD/DVD tattoo that is pulling away from the protective backing, or that
is wrinkled, curled, or damaged in any way.
• Do not exceed the input tray capacity: 1 sheet of CD/DVD tattoo paper.
Prepare to print
1. Raise the output tray, and then remove all paper from the input tray.
2. Slide the paper guide all the way to the left.
3. Place one sheet of CD/DVD tattoo paper in the right side of the input tray. The side
to be printed on should face down.
4. Push the paper into the printer until it stops.
5. Slide the paper guide firmly against the edge of the paper.
6. Lower the output tray.
Print CD/DVD tattoos
43
Chapter 8
Print
1. Open the Printer Properties dialog box.
2. Click the Features tab, and then specify the print settings in the order shown below:
• Size: 5x7in.
• Paper Type: Click More, click Specialty Papers, and then click HP CD/DVD
Tattoo.
• Print Quality: Best
NOTE: If you are using the HP Photosmart Essential Software, click the
Advanced tab. Then expand Printer Features, and set Mirror Image to On.
3. Select any other print settings that you want, and then click OK.
Use the What's This? help to learn about the features that appear in the Printer Properties
dialog box.
Print transparencies
Guidelines
• For great results, use HP Premium Inkjet Transparency Film.
• Do not exceed the input tray capacity: 30 transparencies.
Prepare to print
1. Raise the output tray, and then remove all paper from the input tray.
2. Slide the paper guide all the way to the left.
3. Place the transparencies in the right side of the tray. The side to be printed should
face down and the adhesive strip should face up and toward the printer.
4. Carefully push the transparencies into the printer until they stop, so that the adhesive
strips do not catch on one another.
5. Slide the paper guide firmly against the edge of the transparencies.
6. Lower the output tray.
Print
1. Open the Printer Properties dialog box.
2. Click the Printing Shortcuts tab.
44
Print other documents
3. In the Printing Shortcuts list, click Presentation Printing, and then specify the
following print settings:
• Paper Type: Click More, and then select an appropriate transparency film.
• Paper Size: An appropriate paper size
4. Select any other print settings that you want, and then click OK.
Use the What's This? help to learn about the features that appear in the Printer Properties
dialog box.
Print brochures
Guidelines
• Do not print borderless brochures in ink-backup mode. Always have two print
cartridges installed in the printer.
For more information, see Ink-backup mode.
• Open the file in a software program and assign the brochure size. Ensure that the
size corresponds to the paper size on which you want to print the brochure.
• Do not exceed the input tray capacity: 20 sheets of brochure paper.
Prepare to print
1. Raise the output tray.
2. Slide the paper guide all the way to the left.
3. Place the paper in the right side of the input tray. The side to be printed on should
face down.
4. Push the paper into the printer until it stops.
5. Slide the paper guide firmly against the edge of the paper.
6. Lower the output tray.
Print
1. Open the Printer Properties dialog box.
2. Click the Features tab.
3. If you are printing brochures without borders, select the Borderless Printing check
box.
Print brochures
45
Chapter 8
4. Specify the following print settings:
• Print Quality: Best
• Paper Type: Click More, and then select an appropriate HP inkjet paper.
• Orientation: Portrait or Landscape
• Size: An appropriate paper size
• Two-sided printing: Manual
For more information, see Two-sided printing.
5. Click OK to print.
Use the What's This? help to learn about the features that appear in the Printer Properties
dialog box.
Print greeting cards
Greeting cards
• Unfold prefolded cards, and then place them in the input tray.
• For great results, use HP Greeting Card Paper.
• Do not exceed the input tray capacity: 20 cards.
Prepare to print
1. Raise the output tray, and then remove all paper from the input tray.
2. Slide the paper guide all the way to the left.
3. Fan the edges of the greeting cards to separate them, and then align the edges.
4. Place the greeting cards in the right side of the input tray. The side to be printed on
should face down.
5. Push the cards into the printer until they stop.
6. Slide the paper guide firmly against the edge of the cards.
7. Lower the output tray.
Print
NOTE: If your software program includes a greeting card printing feature, follow the
instructions that are provided with the software program. Otherwise, follow the
instructions below.
46
Print other documents
1. Open the Printer Properties dialog box.
2. Click the Features tab, and then specify the following print settings:
• Print Quality: Normal
• Paper Type: Click More, and then select an appropriate card type.
• Size: An appropriate card size
3. Select any other print settings that you want, and then click OK.
Use the What's This? help to learn about the features that appear in the Printer Properties
dialog box.
Print booklets
Booklet printing automatically arranges and resizes the pages of a document so that when
the document is folded into a booklet, the page order is correct.
For example, when a four-page booklet is printed on both sides of the paper, the pages
are reordered and printed like this:
Guidelines
Do not exceed the input tray capacity: 100 sheets of paper.
Prepare to print
1. Raise the output tray.
2. Slide the paper guide all the way to the left.
3. Place plain paper in the right side of the input tray. The side to be printed on should
face down.
4. Push the paper into the printer until it stops.
Print booklets
47
Chapter 8
5. Slide the paper guide firmly against the edge of the paper.
6. Lower the output tray.
Print
1. Open the Printer Properties dialog box.
2. Click the Printing Shortcuts tab.
3. In the Printing Shortcuts list, click Two-sided (Duplex) Printing.
4. In the Print On Both Sides drop-down list, select one of the following binding options:
• Left Edge Booklet
• Right Edge Booklet
5. Select any other print settings that you want, and then click OK.
6. When prompted, reload the printed pages in the paper tray as shown below.
7. Click Continue to finish printing the booklet.
Use the What's This? help to learn about the features that appear in the Printer Properties
dialog box.
48
Print other documents
Print posters
Guidelines
• For poster printing, sections of the poster are automatically arranged on individual
sheets that can be taped together. After the sections of a poster have been printed,
trim the edges of the sheets and tape the sheets together.
•
Do not exceed the input tray capacity: 100 sheets of paper.
Prepare to print
1. Raise the output tray.
2. Slide the paper guide all the way to the left.
3. Place plain paper in the right side of the input tray. The side to be printed on should
face down.
4. Push the paper into the printer until it stops.
5. Slide the paper guide firmly against the edge of the paper.
6. Lower the output tray.
Print
1. Open the Printer Properties dialog box.
2. Click the Features tab, and then specify the following print settings:
• Paper Type: Plain paper
• Orientation: Portrait or Landscape
• Size: An appropriate paper size
3. Click the Advanced tab, and then click Printer Features.
Print posters
49
Chapter 8
4. In the Poster Printing drop-down list, select the number of sheets for the poster.
5. Click the Select Tiles button.
6. Check that the number of tiles that are selected matches the number of sheets for
the poster, and then click OK.
7. Select any other print settings that you want, and then click OK.
Use the What's This? help to learn about the features that appear in the Printer Properties
dialog box.
Print iron-on transfers
Guidelines
• When printing a mirror image, the text and the pictures are horizontally reversed from
what is displayed on the computer screen.
•
Do not exceed the input tray capacity: 12 iron-on transfers.
Prepare to print
1. Raise the output tray, and then remove all paper from the input tray.
2. Slide the paper guide all the way to the left.
3. Place the iron-on transfer paper in the right side of the input tray. The side to be printed
on should face down.
4. Push the paper into the printer until it stops.
5. Slide the paper guide firmly against the edge of the paper.
6. Lower the output tray.
50
Print other documents
Print
NOTE: If your software program includes an iron-on transfer printing feature, follow
the instructions that are provided with the software program. Otherwise, follow the
instructions below.
1. Open the Printer Properties dialog box.
2. Click the Features tab, and then specify the following print settings:
• Print Quality: Normal or Best
• Paper Type: Click More, click Specialty Papers, and then click HP Iron-On
Transfer Paper.
• Size: An appropriate paper size
3. Click the Advanced tab.
4. Click Printer Features, and then set Mirror Image to On.
NOTE: Some iron-on transfer software programs do not require you to print a
mirror image.
5. Select any other print settings that you want, and then click OK.
Use the What's This? help to learn about the features that appear in the Printer Properties
dialog box.
Print iron-on transfers
51
9
Printing tips
Check your printer
•
•
Connect the printer to your computer.
Print a test page.
Save time
•
•
Use the Printing Shortcuts tab.
Set the order that the pages print.
Save money
•
•
•
•
•
Use Fast/Economical printing.
Print multiple pages on a single sheet of paper.
Print in grayscale.
Print a two-sided document.
Use HP Everyday Photo Paper to save money and ink when printing photos.
Enhance the quality of prints
•
•
•
•
•
•
•
Preview the document before printing it.
Print on a custom paper size.
Select a paper type.
Change the print speed and quality.
View the print resolution.
Achieve the highest printing resolution with Maximum dpi.
Resize the document as needed.
Print a test page
You can print a test page to verify that the printer can print from the computer correctly.
To print a test page
1. Load Letter or A4 unused plain white paper in the paper tray.
2. Open the printer Toolbox.
3. On the Device Services tab, click the Print a Test Page button.
The Print a Test Page dialog box is displayed.
4. Click the Print Page button.
Recycle or discard the test page.
Printing shortcuts
Use printing shortcuts to print with print settings that you use often. The printer software
has several specially designed printing shortcuts that are available in the Printing
Shortcuts list.
52
Printing tips
NOTE: When you select a printing shortcut the appropriate printing options are
automatically displayed. You can leave them as is or change them.
Use printing shortcuts
Use the Printing Shortcuts tab for the following print tasks:
•
•
•
•
•
•
General everyday printing
Photo printing–borderless
Photo printing–with white borders
Fast/Economical printing
Presentation printing
Two-sided, duplex, printing
You can also create your own printing shortcuts.
Create printing shortcuts
In addition to the printing shortcuts that are available in the Printing Shortcuts list, you
can create your own printing shortcuts.
If you frequently print on transparency film, for example, you can create a printing shortcut
by selecting the Presentation Printing shortcut, changing the paper type to HP Premium
Inkjet Transparency Film, and then saving the modified shortcut under a new name; for
example, Transparency Presentations. After creating the printing shortcut, simply select
it when printing on transparency film rather than changing the print settings each time.
To create a printing shortcut
1. Open the Printer Properties dialog box.
2. Click the Printing Shortcuts tab.
3. In the Printing Shortcuts list, click a printing shortcut.
The print settings for the selected printing shortcut are displayed.
4. Change the print settings to those you want in the new printing shortcut.
5. In the Type new shortcut name here box, type a name for the new printing shortcut,
and then click Save.
The printing shortcut is added to the list.
To delete a printing shortcut
1. Open the Printer Properties dialog box.
2. Click the Printing Shortcuts tab.
3. In the Printing Shortcuts list, click the printing shortcut that you want to delete.
4. Click Delete.
The printing shortcut is removed from the list.
NOTE: Only the shortcuts that you have created can be deleted. The original HP
shortcuts cannot be deleted.
Fast/Economical printing
Use Fast/Economical printing to produce draft-quality printouts quickly.
Fast/Economical printing
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Chapter 9
To use Fast/Economical printing
1. Open the Printer Properties dialog box.
2. Click the Printing Shortcuts tab.
3. In the Printing Shortcuts list, click Fast/Economical Printing.
4. Specify the print settings that you want, and then click OK.
General Everyday printing
Use General Everyday printing to print documents quickly.
•
•
Documents
E-mail
Presentation printing
Use Presentation printing to print high-quality documents, including:
•
•
•
Letters
Brochures
Transparencies
Select a paper type
To determine the paper type used for a printing job, select Automatic to use the automatic
paper-type sensor or select a specific paper type.
Select a specific paper type
When printing a higher-quality document, HP recommends that you select a specific
paper type.
To select a specific paper type
1. Open the Printer Properties dialog box.
2. Click the Features tab.
3. Click More in the Paper Type drop-down list, and then select the paper type that you
want to use.
4. Click OK.
5. Select any other print settings that you want, and then click OK.
Change the print speed or quality
The HP Deskjet automatically chooses a print quality and speed setting depending on
the paper type setting you select. You can also change the print quality setting to
customize the speed and quality of the print process.
54
Printing tips
Print quality settings
• Fast Draft produces draft-quality output at the fastest printing speed, while using the
least amount of ink.
• Fast Normal produces higher quality output than the Fast Draft setting and prints
more quickly than the Normal setting.
• Normal provides the best balance between print quality and speed and is appropriate
for most documents.
• Best provides the best balance between high quality and speed and can be used for
high quality prints. For most documents, the Best setting prints more slowly than the
Normal setting.
• Maximum dpi optimizes the dots per inch (dpi) that the HP Deskjet prints. Printing in
maximum dpi takes longer than printing with other settings and requires a large
amount of disk space. For more information, see Maximum dpi.
To select a print quality and speed
1. Open the Printer Properties dialog box.
2. Click the Features tab.
3. In the Paper Type drop-down list, select the type of paper that you have loaded.
4. In the Print Quality drop-down list, select the appropriate quality setting for your
project.
Print resolution
The printer software displays the print resolution in dots per inch (dpi). The dpi varies
according to the paper type and print quality that you select in the printer software.
To view the print resolution
1. Open the Printer Properties dialog box.
2. Click the Features tab.
3. In the Paper Type drop-down list, select the type of paper that you have loaded.
4. In the Print Quality drop-down list, select the appropriate print quality setting for your
project.
5. Click the Resolution button to view the print resolution dpi.
Maximum dpi
Use maximum dpi mode to print high-quality, sharp images.
To get the most benefit from maximum dpi mode, use it to print high-quality images such
as digital photographs. When you select the maximum dpi setting, the printer software
displays the optimized dots per inch (dpi) that the HP Deskjet printer will print.
Printing in maximum dpi takes longer than printing with other settings and requires a large
amount of disk space.
NOTE: If a photo print cartridge is also installed, the print quality is enhanced. A
photo print cartridge can be purchased separately if it is not included with the
HP Deskjet.
Print resolution
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Chapter 9
To print in Maximum dpi mode
1. Open the Printer Properties dialog box.
2. Click the Features tab.
3. In the Paper Type drop-down list, click More, and then select the appropriate paper
type.
4. In the Print Quality drop-down list, click Maximum dpi.
NOTE: To view the maximum dpi that the HP Deskjet printer will print, click
Resolution.
5. Select any other print settings that you want, and then click OK.
Print in grayscale
To print in grayscale
1. Open the Printer Properties dialog box.
2. Click the Color tab.
3. Click Print In Grayscale.
4. In the Print In Grayscale drop-down list, select an option.
5. Select any other print settings that you want, and then click OK.
Set the page order
The page order determines the order in which your multipage documents print.
To set the page order
1. Open the Printer Properties dialog box.
2. Click the Advanced tab.
3. Click Document Options, and then click Layout Options.
4. Select one of the following Page Order options:
• Front to back: Prints the first page of the document last. This setting saves time
because you do not have to reorder the printed pages. It is the appropriate setting
for most print jobs.
• Back to front: Prints the last page of the document last.
5. Select any other print settings that you want, and then click OK.
Set a custom paper size
Use the Custom Paper Size dialog box to print on a special paper size.
NOTE: This feature is not available for all paper types.
To define a custom paper size
1. Open the Printer Properties dialog box.
2. Click the Features tab.
56
Printing tips
3. In the Size drop-down list, select Custom.
The Custom Paper Size dialog box is displayed.
4. In the Name box, type a name for the custom paper size.
5. In the Width and Length boxes, type the dimensions of the custom paper size.
The minimum and maximum dimensions are displayed beneath Width and Length.
6. Click the unit of measurement: Inches or Millimeters.
7. Click Save to save the custom paper size.
8. Click OK to exit the Custom Paper Size dialog box.
9. To use the custom paper size, select its name in the Size drop-down list.
Print multiple pages on a single sheet of paper
Use the printer software to print multiple pages of a document on a single sheet of paper.
The printer software automatically resizes the document text and images to fit on the
printed page.
To print multiple pages on a single sheet of paper
1. Open the Printer Properties dialog box.
2. Click the Features tab.
3. In the Pages Per Sheet drop-down list, select the number of pages that you want to
appear on each sheet of paper.
4. In the Page Order drop-down list, select a layout for the pages.
A preview of the page order is displayed at the top of the Features tab.
5. Select any other print settings that you want, and then click OK.
Resize a document
Use the printer software to print a document that is formatted for one paper size on
another paper size. Doing this can be useful if you do not have the correct paper size
available.
For example, if you have created a document that is formatted for letter-size paper, but
you do not have any letter-size paper available, you can print the document on another
paper size that is available.
To resize a document for a different paper size
1. Open the Printer Properties dialog box.
2. Click the Features tab.
3. Click Scale to paper size, and then select the target paper size in the drop-down list.
The target paper size is the size of the paper on which you are printing, not the size
for which the document was formatted.
4. Select any other print settings that you want, and then click OK.
Print preview
Use the print preview function to view a printout on your computer before printing a
document. If the printout does not look correct, you can cancel the print job and adjust
the print settings as needed.
Print multiple pages on a single sheet of paper
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Chapter 9
To preview a printed document
1. Open the Printer Properties dialog box.
2. Click the Features or the Color tab.
3. Select the Show preview before printing check box.
4. Select any other print settings that you want, and then click OK.
Before the document prints, a preview is displayed.
5. Do one of the following:
• Click OK to print the document.
• Click Cancel to cancel the print job. Adjust the print settings as needed before
printing the document.
Two-sided printing
Use two-sided printing, also called duplexing, to print on both sides of the paper. Printing
on both sides of the paper is not only economical, but environmentally conscious as well.
To print a two-sided document
1. Open the Printer Properties dialog box.
2. Click the Printing Shortcuts tab.
3. In the Printing Shortcuts drop-down list, click Two-sided (Duplex) Printing.
4. In the Print On Both Sides drop-down list, click Manually.
5. Select any other print settings that you want, and then click OK.
The printer prints the odd-numbered pages first.
6. After the odd-numbered pages have been printed, reload the printed pages with the
printed side facing up.
7. Click Continue to print the even-numbered pages.
To create a two-sided document with a binding, see Bound two-sided documents.
Bound two-sided documents
If you want to bind printed pages into a book, you can adjust the print settings to
accommodate the binding.
Bound two-sided documents can have a book binding (binding on the side) or a tablet
binding (binding at the top). Book binding is the most common type of binding.
58
Printing tips
To print a two-sided document with a book binding
▲ Follow the instructions for basic two-sided printing.
To print a two-sided document with a tablet binding
1. Open the Printer Properties dialog box.
2. Click the Features tab.
3. In the Two-sided printing drop-down list, click Manual.
4. Select the following check boxes:
• Flip Pages Up
• Preserve Layout
5. Select any other print settings that you want, and then click OK.
The printer prints the odd-numbered pages first.
6. After the odd-numbered pages have been printed, reload the printed pages, with the
printed side facing up according to the document orientation, portrait or landscape.
Figure 9-1 Portrait
Figure 9-2 Landscape
7. Click Continue to print the even-numbered pages.
Bound two-sided documents
59
10 Printer software
•
•
•
•
•
•
Make the HP Deskjet the default printer.
Set the default print settings for all documents.
Use the Printer Properties dialog box to select printing options.
Use the What's This? help to learn more about specific print settings.
View the Ink Status window for the approximate ink level of each print cartridge.
Download printer software updates for the latest features and improvements.
Make the HP Deskjet the default printer
You can set the HP Deskjet as the default printer to use from any software program. This
means that the HP Deskjet is automatically selected in the printer drop-down list when
you click Print from the File menu in a software program.
Windows 2000 users
1. On the Windows taskbar, click Start, point to Settings, and then click Printers.
2. Right-click the HP Deskjet icon, and then click Set as Default Printer.
Windows XP users
1. On the Windows taskbar, click Start, and then click Printers and Faxes.
2. Right-click the HP Deskjet icon, and then click Set as Default Printer.
Set default print settings
The HP Deskjet uses default print settings for all documents unless you specify other
settings.
60
Printer software
To save time when printing, set the default print settings to options that you use often.
That way, you do not have to specify the options every time you use the printer.
To change the default print settings
1. Double-click the HP Digital Imaging Monitor icon on the right side of the Windows
taskbar.
1
HP Digital Imaging Monitor icon
The HP Solution Center is displayed.
2. In the HP Solution Center, click Settings, point to Print Settings, and then click
Printer Settings.
3. Make changes to the print settings, and then click OK.
Printer Properties dialog box
The printer is controlled by software that is installed on your computer. Use the printer
software, also known as the printer driver, to change the print settings for a document.
To change the print settings, open the Printer Properties dialog box.
NOTE: The Printer Properties dialog box is also referred to as the Printing
Preferences dialog box.
To open the Printer Properties dialog box
1. Open the file that you want to print.
2. Click File, click Print, and then click Properties or Preferences.
The Printer Properties dialog box is displayed.
Printer Properties dialog box
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Chapter 10
NOTE: The path to the Printer Properties dialog box can vary depending on the
software program you are using.
What's This? help
Use the What's This? help to learn about the features that you see on the Printer
Properties dialog box.
What's This? help
Use What's This? help to learn more about the available printing options.
To use What's This? help
1. Move the cursor over the feature that you want to learn more about.
2. Click the right mouse button.
The What's This box is displayed.
3. Move the cursor over the What's This? box, and then click the left mouse button.
An explanation of the feature is displayed.
Ink Status window
The Ink Status window is displayed each time the printer prints a file. The window displays
the approximate ink level of each print cartridge. To close the Ink Status window, click
Close.
NOTE: This feature might not be available in your operating environment.
Print cartridge information and ordering
For print cartridge information and to link to HP's Web site for ordering print cartridges,
click the Print Cartridge Information button.
Displaying the Ink Status window
If you do not want the Ink Status window to appear when you print, select the Do not
show this again check box in the lower-left corner of the window.
If you previously chose not to show the Ink Status window but now want it to appear when
you print, follow these steps:
1. For Windows 2000, click Start, and then click Settings. For Windows XP, click
Start, and then click Printers and Faxes.
A list that includes the printers installed on your computer is displayed.
2. Highlight the printer name, and then right-click to display a list of options.
3. Click Properties.
The Printer Properties dialog box is displayed.
4. Click the Device Settings tab.
5. For Display Ink Status Window, click On, and then click OK.
62
Printer software
Download printer software updates
Download the latest printer software update every few months to ensure you have the
latest features and improvements.
To download a printer software update
1. Make sure you are connected to the Internet.
2. From the Windows Start menu, click Programs or All Programs, point to HP, and
then click HP Update.
The HP Update window is displayed.
3. Click Next.
HP Update searches the HP Web site for printer software updates.
• If the computer has the most recent version of the printer software installed, No
updates are available for your system at this time is displayed in the
HP Update window.
• If the computer does not have the most recent version of the printer software
installed, a list of options to download later versions of the software is displayed
in the HP Update window.
4. If a software update is available, select the check box beside the update name.
5. Click Install.
6. Follow the onscreen instructions.
Download HP Photosmart Software
Installing the printer software update you download from the HP Web site does not update
the HP Photosmart Software you might have installed on the computer. For information
about updating the HP Photosmart Software, see the HP Photosmart Help.
Download printer software updates
63
11 Maintenance
•
•
•
•
•
•
•
•
•
•
Install print cartridges
Align print cartridges
Automatically clean print cartridges
Calibrate print quality
View estimated ink levels
Maintain the printer body
Remove ink from your skin and clothing
Manually clean print cartridges
Maintain print cartridges
Printer Toolbox
Install print cartridges
When you need to replace print cartridges, make sure you have the correct print
cartridges for your printer, and then install them in the print cartridge cradle.
•
•
•
•
Print cartridge combinations
Selection numbers
Printing with one print cartridge
Installation instructions
Print cartridge combinations
Choose the right cartridge combination
Choose the best combination of cartridges for your print job:
•
•
Everyday printing: Use a black cartridge along with a tri-color cartridge.
Color photos: Use a photo cartridge along with a tri-color cartridge.
Always install the tri-color print cartridge in the left side of the print cartridge cradle.
Install the black or photo print cartridge in the right side of the print cartridge cradle.
Selection numbers
When buying replacement print cartridges, look for the print cartridge selection number.
64
Maintenance
You can find the selection number in three places:
•
Selection number label: Look at the label on the print cartridge that you are replacing.
1
•
•
Selection number label
Printer documentation: For a list of print cartridge selection numbers, see the
reference guide that came with the printer.
Print Cartridge Information dialog box: For a list of print cartridge selection numbers,
open the printer Toolbox, click the Estimated Ink Level tab, and then click the Print
Cartridge Information button.
Printing with one print cartridge
The printer can operate with only one print cartridge installed. For more information, see
Ink-backup mode.
Installation instructions
To install a print cartridge
1. Verify that the printer is turned on.
2. Load Letter or A4 plain, white paper in the paper tray.
3. Open the printer cover.
4. Wait until the print cartridge cradle moves to the right side of the printer and is idle
and quiet.
Install print cartridges
65
Chapter 11
5. Press down on the print cartridge, and then slide it out of the print cartridge cradle.
6. Remove the replacement print cartridge from its packaging and carefully remove the
plastic tape. Hold the print cartridge so that the copper strips are on the bottom and
facing toward the printer.
1
Remove plastic tape
CAUTION: Do not touch the print cartridge ink nozzles or copper contacts.
Touching these parts will result in clogs, ink failure, and bad electrical connections.
Do not remove the copper strips. They are required electrical contacts.
66
Maintenance
7. Slide the print cartridge at a slight upward angle into the cradle until the cartridge
snaps into place.
8. Close the printer cover.
Align the print cartridges for optimum print quality.
For information about storing print cartridges, see Maintain print cartridges.
For information about recycling empty print cartridges, see HP inkjet supplies recycling
program.
WARNING! Keep both new and used print cartridges out of the reach of children.
Align print cartridges
After installing a print cartridge, align the print cartridges to ensure the best print quality.
To align print cartridges
1. Load Letter or A4 unused plain white paper in the paper tray.
2. Open the printer Toolbox.
3. Click Align the Print Cartridges.
4. Click Align, and then follow the onscreen instructions.
The HP Deskjet prints a test page, aligns the print cartridges, and calibrates the
printer. Recycle or discard the test page.
Automatically clean print cartridges
If your printed pages are faded or if they contain ink streaks, the print cartridges might be
low on ink or might need to be cleaned. For more information, see View estimated ink
levels.
If the print cartridges are not low on ink, clean the print cartridges automatically.
Align print cartridges
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Chapter 11
To clean the print cartridges
1. Open the printer Toolbox.
2. Click Clean the Print Cartridges.
3. Click Clean, and then follow the onscreen instructions.
If your documents are still faded after cleaning, manually clean the print cartridge
contacts.
CAUTION: Clean print cartridges only when necessary. Unnecessary cleaning
wastes ink and shortens the life of the cartridge.
Calibrate print quality
Perform a print quality calibration if light or dark horizontal lines appear in documents that
are printed with the tri-color and black print cartridges.
Before performing a print quality calibration, clean the print cartridges, and then reprint
the document. If the lines still occur, perform a print quality calibration.
To calibrate print quality
1. Load Letter or A4 unused plain white paper in the paper tray.
2. Verify that both a black and a tri-color print cartridge are installed in the printer.
3. Open the printer Toolbox.
4. Click Print Quality Calibration.
5. Click Continue, and then follow the onscreen instructions.
View estimated ink levels
Follow these instructions to view the estimated ink levels of the print cartridges that are
installed in the printer:
1. Open the printer Toolbox.
2. Click the Estimated Ink Level tab.
NOTE: If the print cartridges were used before being installed in the printer, or if they
are not genuine HP cartridges or have been refilled, the estimated ink levels will not
appear on the Estimated Ink Level tab.
The Estimated Ink Level tab also contains print cartridge ordering information. To view
this information, click the Print Cartridge Information button.
NOTE: Ink from the cartridges is used in the printing process in a number of different
ways, including in the initialization process, which prepares the device and cartridges
for printing, and in printhead servicing, which keeps print nozzles clear and ink flowing
smoothly. In addition, some residual ink is left in the cartridge after it is used. For more
information see www.hp.com/go/inkusage.
68
Maintenance
Maintain the printer body
Because the HP Deskjet ejects ink onto the paper in a fine mist, ink smudges will
eventually appear.
To remove smudges, stains, or dried ink from the exterior
1. Turn off the HP Deskjet, and then disconnect the power cord.
2. Wipe the outside of the HP Deskjet with a soft cloth that has been lightly moistened
with water.
CAUTION: Do not use any type of cleaning solution. Household cleaners and
detergents might damage the printer finish. Keep all fluids away from the interior. Do
not lubricate the metal rod on which the print cartridge cradle slides. Noise is normal
when the cradle moves back and forth.
Remove ink from your skin and clothing
Follow these instructions to remove ink from your skin and clothing:
Surface
Remedy
Skin
Wash the area with an abrasive soap.
White fabric
Wash the fabric in cold water and use chlorine bleach.
Color fabric
Wash the fabric in cold water and use sudsy ammonia.
CAUTION: Always use cold water to remove ink from fabric. Warm or hot water can
set the ink into the fabric.
Manually clean print cartridges
If the HP Deskjet is used in a dusty environment, a small amount of debris can accumulate
on the print cartridge contacts. This debris can cause ink streaks on printed pages. The
problem can be corrected by manually cleaning the print cartridge contacts.
You need the following items to clean the print cartridges:
•
•
Distilled water (tap water can contain contaminants that can damage the print
cartridge)
Cotton swabs or other soft, lint-free material that will not stick to the print cartridge
Be careful not to get ink on your hands or clothing as you clean.
Maintain the printer body
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Chapter 11
To prepare to clean
1. Open the HP Deskjet cover.
2. Wait until the print cartridge cradle moves to the right side of the HP Deskjet and is
idle and quiet.
3. Remove the print cartridges and place them on a piece of paper, with the copper strips
facing up.
CAUTION: Do not leave the print cartridges outside the HP Deskjet for more
than 30 minutes.
To manually clean print cartridge contacts
1. Lightly moisten a cotton swab with distilled water and squeeze any excess water from
the swab.
2. Gently wipe the print cartridge copper contacts with the cotton swab.
CAUTION: Do not touch the print cartridge ink nozzles. Touching the ink nozzles
will result in clogs, ink failure, and bad electrical connections.
1
Ink nozzles (do not touch)
2
Copper contacts
3. Repeat this process until no ink residue or dust appears on the swab.
4. Insert the print cartridges in the HP Deskjet, and then close the cover. For more
information, see Installation instructions.
Maintain print cartridges
Follow these guidelines to maintain and store HP print cartridges and to ensure consistent
print quality.
•
•
70
Print cartridge storage and handling
Print cartridge protector
Maintenance
Print cartridge storage and handling
Follow these guidelines to help maintain HP print cartridges and ensure consistent print
quality:
•
•
•
•
Install the cartridge on or before the Install by date, which is printed on the cartridge
package.
When you remove a photo print cartridge from the printer, store it in a print cartridge
protector to prevent the ink from drying out. If you do not have a print cartridge
protector, you can use an airtight plastic container to protect your print cartridge. For
more information, see Installation instructions.
Keep all unused print cartridges in their original sealed packages until they are
needed. Store print cartridges at room temperature (15° to 35° C or 59° to 95° F).
Do not remove the plastic tape covering the ink nozzles until you are ready to install
the print cartridge in the printer. If the plastic tape has been removed from the print
cartridge, do not attempt to reattach it. Reattaching the tape damages the print
cartridge.
CAUTION: Always turn the printer off with the Power button before you unplug the
power cord or turn off a power strip. This allows the printer to store the print cartridges
properly. When you store the printer, always leave the active print cartridges inside
the printer.
Print cartridge protector
If you have purchased an HP photo print cartridge, you can store it in the protector that
comes with the print cartridge. If you do not have a print cartridge protector, you can use
an airtight plastic container to protect your print cartridge.
To insert the print cartridge into the print cartridge protector
▲ Slide the print cartridge at a slight angle into the protector, and snap it securely in
place.
Maintain print cartridges
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Chapter 11
To remove the print cartridge from the print cartridge protector
1. Press down and back on the top of the protector to release the print cartridge.
2. Slide the print cartridge out of the protector.
CAUTION: Do not drop the print cartridge. Dropping the print cartridge can
damage it.
Printer Toolbox
The printer Toolbox contains a number of useful tools to enhance the performance of the
printer.
Use the printer Toolbox to perform the following tasks:
•
•
•
•
•
Align the print cartridges
Calibrate print quality
Clean the print cartridges
Print a test page
View estimated ink levels
To open the printer Toolbox
1. Open the Printer Properties dialog box.
2. Click the Features tab, and then click the Printer services button.
The Toolbox is displayed.
72
Maintenance
12 Troubleshooting
•
•
•
•
•
•
•
•
•
•
•
•
•
•
Error messages
Installation problems
Printer lights are on or flashing
Printer does not print
Document prints slowly
Print cartridge problems
Paper problems
Photos do not print correctly
Problems with borderless documents
Print quality is poor
Document is misprinted
I pressed the Photosmart Essential button, but nothing happens
Front USB port problems
If you continue to have problems
Error messages
If an error message displays on the computer screen, check the following topics for a
solution:
•
•
Print cartridge error messages
Other error messages
Print cartridge error messages
If you receive a print cartridge error message, follow these directions.
Incorrect or missing print cartridge message
The printer can only print when the correct print cartridges are installed. If you receive a
print cartridge error message, one or both of the print cartridges cannot be used in the
printer.
To resolve the problem, follow the instructions in Incorrect or missing print cartridge.
Print cartridge problem message
The printer cannot print if the print cartridges are faulty, or if they are not installed properly.
If you receive a message stating there is a problem with a print cartridge, follow the
instructions in Print cartridge is faulty or not installed properly to resolve the problem.
"Print cartridge carriage is stalled" message
If the printer stalls while you are printing a document, follow the instructions in Printer is
stalled.
Troubleshooting
73
Chapter 12
"Print cartridge is in the wrong slot" message
If you receive this error message, the print cartridge is installed in the wrong side of the
print cartridge cradle. Follow the instructions in "Print cartridge is in the wrong slot"
message to resolve the problem.
"Printing in ink-backup mode" message
If you receive this error message, follow the instructions in "Printing in ink-backup mode"
message.
Other error messages
If you receive an error message, follow these directions.
Out of paper message
If you receive an out of paper message, follow the guidelines in Out-of-paper message.
"There was an error writing to USB port" message
The printer might not be receiving correct data from another USB device or USB hub.
Connect the printer directly to the USB port on the computer.
"Two-way communication cannot be established" or "Printer not responding"
message
The printer might not be able to communicate with the computer if the USB cable is too
long.
If you receive this error message, make sure that the USB cable is not greater than 3
meters (approximately 9.8 feet) in length.
NOTE: For best printing performance, use a USB 2.0 compatible cable.
Installation problems
If the software installation program stops or fails, check the following topics for more
information:
•
•
•
Installation program stops
"Unknown Device" message displays
Printer name does not appear
If you continue to have problems, visit HP Technical Support at www.hp.com/support.
Installation program stops
Cause: If the installation program stops when it looks for new hardware, one of the
following issues is causing a communication problem:
• The USB cable is old or defective.
• Software, such as an antivirus program, is running.
• Another device, such as a scanner, is connected to the computer.
74
Troubleshooting
Solution:
To resolve the problem
1. Make sure that no USB devices other than the printer, the keyboard, and the
mouse are connected to the computer.
2. Disconnect and reconnect the USB cable.
3. Make sure that the printer is connected directly to a USB port on the computer
(instead of through a USB hub).
4. If the installation program still does not locate the printer, replace the USB cable,
and then continue to the next step.
5. Click Cancel, and then restart the computer.
6. Turn the printer off, and then disconnect the USB cable and power cord.
7. Quit any antivirus programs or other software programs that are running on the
computer.
NOTE: To quit an antivirus program, follow the manufacturer’s instructions.
8. Reinstall the printer software:
a. Insert the printer software CD into the drive.
b. Follow the onscreen instructions. When the installation program prompts you,
connect the USB cable and the power cord to the printer, and then make sure
that the printer is on.
NOTE: Do not connect the USB cable until you are told to do so.
c. Follow the onscreen instructions to finish the installation.
9. Restart the antivirus program.
"Unknown Device" message displays
Cause: During installation, an “Unknown Device” message might be displayed
when you connect a USB cable between the printer and the computer. A possible
cause might be a defective USB cable.
Solution:
NOTE: This is not a problem if you are using Windows 2000. If you are using
Windows 2000 and this message is displayed, you can continue with the software
installation.
To resolve the problem
1. Disconnect the USB cable from the printer.
2. Disconnect the power cord from the printer.
3. Wait approximately 30 seconds.
4. Reconnect the power cord to the printer.
5. Reconnect the USB cable to the printer.
6. If the “Unknown Device” message is still displayed, replace the USB cable.
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Chapter 12
Printer name does not appear
Solution: If the printer software seems to install correctly, but the printer name does
not appear in the list of printers when you click Print on the File menu or in the Printers
folder in Control Panel, try reinstalling the printer software.
To reinstall the printer software
1. Quit any antivirus programs or other software programs that are running on the
computer.
NOTE: To quit an antivirus program, follow the manufacturer’s instructions.
2. Uninstall the printer software:
a. Insert the printer software CD into the drive, and then follow the onscreen
instructions.
NOTE: If the installation program does not start automatically, click your
CD drive letter in Windows Explorer, then double-click the setup.exe file.
For example, double-click D:\setup.exe.
b. When prompted, click Remove All.
3. Reinstall the printer software:
a. Insert the printer software CD into the drive.
b. Follow the onscreen instructions to finish the installation.
4. Restart the antivirus program.
Printer lights are on or flashing
•
•
•
•
•
•
76
What the flashing light means
Power light is flashing
Resume light is flashing
Both Power and Resume lights are flashing
Print Cartridge Status lights are on or flashing
Front USB port lights are flashing
Troubleshooting
What the flashing light means
The printer lights indicate the printer status.
1
Power light
2
Print Cartridge Status lights
3
Resume light
Power light is flashing
1
Power light
If the Power light is flashing, the printer is preparing to print. The light stops flashing when
the printer has received all data.
Printer lights are on or flashing
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Resume light is flashing
1
Resume light
If the Resume light is flashing, check the following conditions:
•
•
•
The printer might be out of paper.
Place paper in the input tray, and then press the Resume button.
There might be a paper jam.
For information about clearing a paper jam, see Paper jam.
The printer might be stalled.
For more information about correcting the problem, see Printer is stalled.
Both Power and Resume lights are flashing
The printer might need to be restarted.
1. Press the Power button to turn off the printer, and then press the Power button to
restart the printer.
Proceed to step 2 if the lights continue to flash.
2. Press the Power button to turn off the printer.
3. Disconnect the printer power cord from the electrical outlet.
4. Reconnect the printer power cord to the electrical outlet.
5. Press the Power button to turn on the printer.
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Troubleshooting
Print Cartridge Status lights are on or flashing
The printer has two print cartridge status lights.
1. The left status light represents the tri-color print cartridge, which is installed in the left
side of the print cartridge cradle.
2. The right status light represents the black or the photo print cartridge. One of these
print cartridges is installed in the right side of the print cartridge cradle. For more
information, see Photo print cartridge.
If one or both Print Cartridge Status lights are on and not flashing
• Check to see if a print cartridge is low on ink.
If a print cartridge is low on ink, consider replacing the print cartridge.
• If neither print cartridge is low on ink, press the Resume button. If the Print Cartridge
Status light remains on, turn off, and then turn on the printer.
If one or both Print Cartridge Status lights are on and flashing
Verify that the correct print cartridges are installed. For more information, see Installation
instructions.
If you were printing a borderless document when the light started flashing, see Borderless
printing guidelines.
Otherwise, follow these steps:
1. Raise the printer cover, remove the print cartridge on the right, and then lower the
cover.
2. Follow one of these steps:
• If the Power light is flashing: Open the printer cover, replace the print cartridge
that you removed, and then remove the other print cartridge. Proceed to step 3.
• If the Power light is off: There is a problem with the print cartridge that you
removed. Proceed to step 3.
3. Manually clean the print cartridge.
After cleaning the print cartridge, reinsert it into the printer.
If the light continues to flash, replace the print cartridge.
Printer lights are on or flashing
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Chapter 12
Front USB port lights are flashing
If the front USB port lights are flashing, follow the instructions in Front USB port lights are
flashing.
Printer does not print
•
•
•
•
•
•
Verify the following
Check the printer lights
Check the printer cable connection
Clear the print queue
Printer is stalled
If the printer still does not print
Verify the following
Verify the following conditions if the printer is not printing:
•
•
•
•
•
•
•
The printer is connected to the power source.
The cable connections are secure.
The printer is turned on.
The print cartridges are the correct print cartridges for the printer and are properly
installed.
For more information, see Print cartridges and Installation instructions.
The paper or other media is correctly loaded in the paper tray.
The printer cover is closed.
The rear access door is attached.
Check the printer lights
The printer lights indicate the printer status and alert you to potential problems.
For more information, see Printer lights are on or flashing.
Check the printer cable connection
If your printer and computer are connected with a USB cable and the devices are not
communicating with each other, try the following:
•
•
•
80
Make sure the power cord is firmly connected to the printer and plugged into a power
outlet.
Check the USB cable. If you are using an older cable, it might not be working properly.
If you experience problems, the USB cable might need to be replaced. Also verify
that the cable does not exceed 3 meters (9.8 feet) in length.
Check the connection from your printer to your computer. Verify that the USB cable
is securely plugged into the USB port on the back of your printer. Make sure the other
end of the USB cable is plugged into a USB port on your computer. After the cable is
connected properly, turn your printer off and then on again.
Troubleshooting
•
•
If you are connecting the printer through a USB hub, make sure the hub is turned on.
If the hub is on, try connecting the printer directly to your computer.
Try connecting the USB cable to another USB port on your computer. After you check
the connections, try restarting your computer. Turn your printer off and then on again.
NOTE: For best printing performance, use a USB 2.0 compatible cable.
Clear the print queue
Cause: When you start a print job, it is sent to a list called the “print queue.” If the
printer stops printing before the job is complete, the print job might be stalled in the
print queue.
Solution:
To resolve a print job that is stalled in the queue
1. For Windows 2000, click Start, click Settings, and then click Printers. For
Windows XP, click Start, and then click Printers and Faxes.
2. Double-click the name of the HP Deskjet printer.
3. Click the Printer menu, and then click Pause Printing.
4. Click the Printer menu again, and then click Cancel All Documents.
5. Click Yes to confirm the cancellation.
6. Click the Printer menu, and then uncheck Pause Printing.
7. If there are still documents in the list, restart the computer.
8. After restarting, if there are still documents in the list, repeat steps 1 – 6.
After resolving a print job that is stalled in the print queue, the print queue still might
not be clear. In that situation, you need to stop and then restart the print service.
To stop and restart the print service
1. For Windows 2000, click Start, click Control Panel, and then click
Administrative Tools. For Windows XP, click Start, click Control Panel, click
Performance and Maintenance, and then click Administrative Tools.
2. Double-click Services, and then double-click Print Spooler.
3. Click Stop, and then click Start to restart the print service.
4. Click OK to close the window.
Printer is stalled
If the printer stalls while printing a document, press the Resume button. If the printer does
not start printing again, raise the printer cover, and then disconnect the power cable from
the back of the printer.
CAUTION: First, check for any loose or broken parts in the printer. If you find loose
or broken parts, go to www.hp.com/support.
Printer does not print
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If there are no loose or broken parts, follow these steps:
1. Check for and remove any obstacles, such as packing tape or materials, that prevent
the print cartridges from moving back and forth.
2. Make sure the print cartridges are installed securely in the print cartridge cradle.
For more information, see Installation instructions.
3. Make sure the tri-color print cartridge is installed in the left side of the cradle and the
black or photo print cartridge is installed in the right side of the cradle.
4. Check for and clear any paper jam.
For more information, see Paper jam.
5. Lower the printer cover.
6. Connect the power cable to the back of the printer, and then turn on the printer.
• If the Resume light is not flashing, continue printing the document.
• If the Resume light is flashing, press the Resume button.
If the light still flashes, repeat the steps.
If the printer still does not print
1. Select the topic below that best describes the problem:
• Paper jam
• Out-of-paper message
• Printer ejects paper
• Printer is stalled
2. If the printer still does not print, shut down, and then restart your computer.
Document prints slowly
Multiple software programs are open
The computer resources are insufficient for the printer to print at its optimum speed.
To increase printer speed, close all unnecessary software programs when printing.
Complex documents, graphics, or photos are printing
Documents containing graphics or photos print more slowly than text documents.
Best or Maximum dpi print mode is selected
The printer prints more slowly when Best or Maximum dpi is selected as the print quality.
To increase the printer speed, select a different print quality mode.
Printer is in ink-backup mode
The printer might print more slowly if it is in ink-backup mode. For more information, see
Ink-backup mode.
To increase the print speed, use two print cartridges in the printer.
Printer software is outdated
Outdated printer software might be installed.
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Troubleshooting
For information about updating the printer software, see Download printer software
updates.
Computer does not meet system requirements
If your computer does not have enough RAM or a large amount of free space on the hard
drive, the printer processing time will be longer.
1. Verify that the computer hard disk space, RAM, and processor speed meet the system
requirements.
The system requirements are listed in the reference guide that came with the printer.
2. Make space available on the hard drive by deleting unwanted files.
Print cartridge problems
•
•
•
•
•
Incorrect or missing print cartridge
Print cartridge is faulty or not installed properly
"Print cartridge is in the wrong slot" message
Low on ink
"Printing in ink-backup mode" message
Incorrect or missing print cartridge
Cause: If the correct print cartridges have not been installed or if the print cartridges
are missing, the printer cannot print.
Solution:
To verify and install the correct print cartridges
1. Open the printer cover.
2. Read the selection number on the print cartridge label.
1
Selection number
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Chapter 12
3. Check the list of print cartridges that can be used in the printer.
a. Open the printer Toolbox.
b. Click the Estimated Ink Levels tab.
c. Click the Print Cartridge Information button and view the list of print
cartridge selection numbers.
The reference guide that came with the printer also shows the print cartridge
selection numbers.
4. If the print cartridge selection number is correct, try cleaning the print cartridge.
For more information, see Manually clean print cartridges.
5. If the print cartridge has the wrong selection number, install a new print cartridge.
For more information, see Installation instructions.
6. Close the printer cover.
If the Print Cartridge Status lights are not flashing, then the problem is fixed.
If one or both Print Cartridge Status lights are flashing, visit HP Technical Support at
www.hp.com/support.
Print cartridge is faulty or not installed properly
Cause: The printer cannot print if the print cartridges are faulty, or if they are not
installed properly.
Solution:
To resolve the problem
1. Raise the printer cover.
2. Do one of the following:
• If an error message is displayed on screen, remove the print cartridge that is
named in the error message. Go to step 3.
• If an error message is not displayed, remove and reinstall each print cartridge
and close the printer cover.
If the Power light is not flashing, the problem is solved.
If the Power light is flashing, go to step 4.
3. Reinstall the print cartridge and close the printer cover. For more information, see
Installation instructions.
If the Power light is not flashing, the problem is solved.
If the Power light is flashing, go to step 4.
4. Manually clean the print cartridge.
5. Reinsert the print cartridge in the printer and close the printer cover.
If the Power light is still flashing, the print cartridge is faulty and must be replaced.
NOTE: You can print with one print cartridge in ink-backup mode if you do
not have a replacement print cartridge available. For more information, see
Ink-backup mode.
6. If the Power light continues to flash after replacing the print cartridge, visit HP
Technical Support at www.hp.com/support.
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Troubleshooting
"Print cartridge is in the wrong slot" message
Cause: If you receive this error message, the print cartridge is installed in the wrong
side of the print cartridge cradle.
Solution: Always install the tri-color print cartridge in the left print cartridge cradle
compartment.
Install the black or photo print cartridge in the right print cartridge cradle compartment.
Low on ink
Cause: At least one of the print cartridges is estimated to be low on ink and may
need to be replaced soon.
Solution: Have a replacement cartridge on hand to avoid printing interruptions. You
do not have to replace the cartridge until print quality deteriorates. If you have installed
a refilled or remanufactured print cartridge, or a cartridge that has been used in
another printer, the ink level indicator will be inaccurate or unavailable.
For information on how to replace print cartridges, see Replace print cartridges.
"Printing in ink-backup mode" message
Cause: When the printer detects that only one print cartridge is installed, ink-backup
mode is initiated. This printing mode lets you print with a single print cartridge, but it
slows the printer and affects the quality of printouts.
Solution: If you receive the ink-backup mode message and two print cartridges are
installed in the printer, verify that the protective piece of plastic tape has been
Print cartridge problems
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Chapter 12
removed from each print cartridge. When plastic tape covers the print cartridge
contacts, the printer cannot detect that the print cartridge is installed.
To remove plastic tape from a print cartridge
▲ Hold the print cartridge so that the copper strips are on the bottom and facing
toward the printer, and then carefully remove the plastic tape.
1
Remove plastic tape
CAUTION: Do not touch the print cartridge ink nozzles or copper contacts.
Touching these parts will result in clogs, ink failure, and bad electrical
connections. Do not remove the copper strips. They are required electrical
contacts.
Paper problems
•
•
•
•
•
Paper jam
Printer does not feed paper
Printer ejects paper
Out-of-paper message
Printer prints on multiple sheets at once
Paper jam
To clear a paper jam
1. Press the Resume button.
If the paper jam does not clear, then go to the next step.
2. Turn off the printer.
3. Disconnect the printer power cord from the electrical outlet.
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Troubleshooting
4. Remove the rear access door. Press the handle to the right, and then pull out the
door.
5. Remove any paper that is inside the printer by pulling it out from the back of the printer.
If you are printing labels, verify that a label did not become detached from the label
sheet while passing through the printer.
6. Replace the rear access door securely.
7. If the paper jam cannot be removed from the back of the printer, raise the printer
cover, remove the paper jam from the front of the printer, and then lower the cover.
CAUTION: Remove the paper jam carefully as it is possible to damage the
printer when removing paper from the front.
8. Reconnect the printer power cord to the electrical outlet.
9. Turn on the printer, and then press the Resume button.
10. Reprint the document.
NOTE: If paper jams occur frequently, try using a heavier paper. See Printer
specifications for paper weight specifications.
Paper problems
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Chapter 12
Printer does not feed paper
Solution: Try one or more of the following solutions:
• Reduce the number of sheets in the input tray.
• Remove the paper from the input tray, and then reload it.
• Use a different type of paper.
Printer ejects paper
Solution: If the printer ejects the paper, try one of the following solutions:
• Verify that the protective piece of plastic tape has been removed from the print
cartridges.
• If you are printing a borderless document and the Resume and Print Cartridge
Status lights are flashing, you might be trying to print a borderless document with
only the black print cartridge installed. When printing a borderless document,
always have the tri-color print cartridge and a black or photo print cartridge
installed.
Out-of-paper message
Follow the appropriate steps for the condition that exists.
•
•
If the input tray contains paper
If the input tray is empty
If the input tray contains paper
1. Verify the following:
• A sufficient amount of paper is in the input tray (at least ten sheets).
• The input tray is not overly full.
• The paper stack is touching the back of the input tray.
2. Slide the paper guide so it fits firmly against the edge of the paper.
3. Press the Resume button to continue printing.
If the input tray is empty
1. Load paper in the tray.
2. Press the Resume button to continue printing.
Printer prints on multiple sheets at once
If the printer prints on multiple sheets at once, check the following:
•
•
Paper weight
Paper might be loaded improperly
Paper weight
The printer might print on multiple sheets of paper at once if the paper is under the
recommended paper weight. Use paper that is within the recommended specifications.
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Troubleshooting
Paper might be loaded improperly
The printer might print on multiple sheets of paper at once if the paper is loaded too far
toward the back of the printer or if the paper guide is not positioned firmly against the
paper. Reload the paper into the paper tray, pushing the paper until you feel resistance,
and then slide the paper guide firmly against the edge of the paper stack.
The printer also might print on multiple sheets if different paper types are loaded in the
printer. For example, photo paper might be mixed with plain paper. Empty the paper tray
and load only the paper type that is appropriate for the document that you are printing.
Photos do not print correctly
•
•
•
•
•
Check the paper tray
Check the printer properties
Colors are tinted or incorrect
Horizontal lines appear on a photo
Part of the photo is faded
Check the paper tray
1. Verify that the photo paper is placed in the paper tray with the side to be printed on
facing down.
2. Slide the paper forward until it stops.
3. Slide the paper guide firmly against the edge of the paper.
Do not press the guide so firmly against the paper that the paper bends or curls.
Check the printer properties
Open the Printer Properties dialog box and verify the following options:
Tab
Setting
Size: An appropriate paper size
Features
Paper Type: An appropriate photo paper
Print Quality: Best or Maximum dpi
Colors are tinted or incorrect
Solution: If colors in photos appear tinted or incorrect, follow these steps:
1. Verify that neither print cartridge is low on ink.
For more information, see View estimated ink levels. If neither print cartridge is
low on ink, proceed to step 2.
2. Align the print cartridges.
3. Reprint the photo.
4. If colors continue to appear tinted or incorrect, open the Printer Properties dialog
box, click the Color tab, and then click the More color options button.
5. Adjust the colors by using the More color options dialog box.
Photos do not print correctly
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Chapter 12
Horizontal lines appear on a photo
Solution:
If light or dark horizontal lines appear on photos, follow this procedure:
1. Clean the print cartridges.
2. Reprint the photo.
3. If horizontal lines still occur, perform a print quality calibration.
A black and a tri-color print cartridge must be installed for print quality calibration.
4. Reprint the photo.
NOTE: If you are still not satisfied with the results, replace the print cartridges.
For more information, see...
Part of the photo is faded
Fading might occur on the edges or near the edges of a photo.
•
•
Fading occurs on the edges of a photo
Fading occurs near the edges of a photo
Fading occurs on the edges of a photo
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Troubleshooting
Verify that the photo paper is not curled. If the photo paper is curled, place the paper in
a plastic bag and gently bend it in the opposite direction of the curl until the paper lies
flat. If the problem persists, then use photo paper that is not curled.
For instructions about preventing photo paper from curling, see Store and handle photo
paper.
Fading occurs near the edges of a photo
If fading occurs approximately 25 to 63 mm (1.0 to 2.5 inches) from the edge of a photo,
try the following solutions:
•
•
Install a photo print cartridge and a tri-color print cartridge in the printer.
Open the Printer Properties dialog box, click the Features tab, and then set the Print
Quality to Maximum dpi.
Problems with borderless documents
•
•
•
•
•
•
•
Borderless printing guidelines
Streaks appear in a light portion of a photo
Horizontal lines appear on a photo
Image is printed at an angle
Ink smears
Part of the photo is faded
Photo has an unwanted border
Borderless printing guidelines
When printing borderless photos or brochures, follow these guidelines:
•
•
Verify that the paper size that is specified in the Paper Size drop-down list on the
Printing Shortcuts tab matches the size of the paper that is loaded in the paper tray.
Select the appropriate paper type in the Paper Type drop-down list on the Printing
Shortcuts tab.
Problems with borderless documents
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Chapter 12
•
•
If printing in grayscale, select High Quality under Print in Grayscale on the Color
tab.
Do not print borderless documents in ink-backup mode. Always have two print
cartridges installed in the printer when printing borderless documents.
For more information, see Ink-backup mode.
Streaks appear in a light portion of a photo
Solution:
If streaks appear in a light portion of a photo, approximately 63 mm (2.5 inches) from
one of the long edges of the photo, try the following solutions:
•
•
Install a photo print cartridge in the printer.
Open the Printer Properties dialog box, click the Features tab, and then set
the Print Quality to Maximum dpi.
Horizontal lines appear on a photo
Solution:
If light or dark horizontal lines appear on photos, follow this procedure:
1. Clean the print cartridges.
2. Reprint the photo.
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Troubleshooting
3. If horizontal lines still occur, perform a print quality calibration.
A black and a tri-color print cartridge must be installed for print quality calibration.
4. Reprint the photo.
Image is printed at an angle
Solution:
Verify that no problem exists with the source image. For example, if you are printing
a scanned image, verify that the image was not crooked when it was scanned.
If the problem is not caused by the source image, follow these steps:
1.
2.
3.
4.
Remove all paper from the input tray.
Load the paper correctly in the input tray.
Verify that the paper guide fits firmly against the edge of the paper.
Follow loading instructions for the paper type.
Ink smears
Solution: Follow these guidelines if ink smears appear on the back of the photos,
or if the paper sticks together:
• Use an HP photo paper.
• Verify that the photo paper is not curled. If the photo paper is curled, place the
paper in a plastic bag and gently bend it the opposite direction of the curl until the
paper lies flat.
Part of the photo is faded
Fading might occur on the edges or near the edges of a photo.
•
•
Fading occurs on the edges of a photo
Fading occurs near the edges of a photo
Problems with borderless documents
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Chapter 12
Fading occurs on the edges of a photo
Verify that the photo paper is not curled. If the photo paper is curled, place the paper in
a plastic bag and gently bend it in the opposite direction of the curl until the paper lies
flat. If the problem persists, then use photo paper that is not curled.
For instructions about preventing photo paper from curling, see Store and handle photo
paper.
Fading occurs near the edges of a photo
If fading occurs approximately 25 to 63 mm (1.0 to 2.5 inches) from the edge of a photo,
try the following solutions:
•
•
Install a photo print cartridge and a tri-color print cartridge in the printer.
Open the Printer Properties dialog box, click the Features tab, and then set the Print
Quality to Maximum dpi.
Photo has an unwanted border
•
•
94
For most paper types
For photo paper with a tear-off tab
Troubleshooting
For most paper types
If the photo has an unwanted border, try one of the following solutions:
•
•
•
•
Align the print cartridges.
Open the Printer Properties dialog box, click the Features tab, and verify that the
selected paper size matches both the paper size that the photo is formatted for and
the size of the paper that is loaded in the printer.
Verify that no problem exists with the source image. For example, if you are printing
a scanned image, verify that the image was not crooked when it was scanned.
Verify that the software application you are using supports borderless printing.
For photo paper with a tear-off tab
If the border appears below the tear-off tab, remove the tab.
If the border appears above the tear-off tab:
•
•
Align the print cartridges.
Verify that no problem exists with the source image. For example, if you are printing
a scanned image, verify that the image was not crooked when it was scanned.
Problems with borderless documents
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Chapter 12
Print quality is poor
If you are having problems with print quality, try the solutions in this section and observe
the following guidelines:
•
•
•
•
Replace refilled or empty cartridges.
Check the device settings to make sure that the print mode and paper selection is
correct for the paper and the task.
For more information, see Select a paper type.
Print and evaluate a self-test.
For more information, see Print a test page.
If the self-test shows a defect, try the following:
• Clean the print cartridges automatically. For more information, see Automatically
clean print cartridges.
• If there are ink streaks in your prints, clean the electrical contacts. For more
information, see Manually clean print cartridges.
• Replace the print cartridge. For more information, see Replace print cartridges.
If the self-test does not show a problem, investigate other causes, such as the image
file or software program.
For additional print cartridge troubleshooting, visit the HP Web site at www.hp.com/
support.
This section contains the following topics:
•
•
•
Faded prints with ink streaks
Prints are faded
Blank pages print
Faded prints with ink streaks
Solution: If your printed pages faded or if they contain ink streaks, the print
cartridges might be low on ink or might need to be cleaned. For more information,
see View estimated ink levels and Automatically clean print cartridges.
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Troubleshooting
Prints are faded
Solution:
• Verify that neither of the print cartridges is low on ink.
For more information, see View estimated ink levels. If a print cartridge is low on
ink, consider replacing the print cartridge. For the correct part numbers, see the
reference guide that came with the printer.
• Verify that a black print cartridge is installed.
If the black text and images on your printouts are faded, you might be printing
with only the tri-color print cartridge. Insert a black print cartridge, in addition to
the tri-color print cartridge, for optimal black print quality.
• Verify that the protective piece of plastic tape has been removed from the print
cartridges.
1
•
Remove plastic tape
Consider selecting a higher print quality.
Blank pages print
Solution:
• The protective piece of plastic tape might still be attached to the print cartridges.
Verify that the plastic tape has been removed from the print cartridges.
1
Remove plastic tape
Print quality is poor
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Chapter 12
•
•
The print cartridges might be out of ink. Replace one or both empty print
cartridges.
For more information, see View estimated ink levels.
You might be trying to print a borderless document with only the black print
cartridge installed. When printing a borderless document, always have the tricolor print cartridge and a black or photo print cartridge installed.
Document is misprinted
•
•
•
•
•
Text and images are misaligned
Document is printed off-center or at an angle
Parts of the document are missing or printed in the wrong place
Envelope is printed at an angle
Document does not reflect the new print settings
Text and images are misaligned
Solution: If the text and images on your printouts are misaligned, then align the
print cartridges.
Document is printed off-center or at an angle
Solution:
1. Verify that the paper is correctly placed in the input tray.
2. Verify that the paper guide fits firmly against the edge of the paper.
3. Reprint the document.
Parts of the document are missing or printed in the wrong place
Solution:
Tab
Open the Printer Properties dialog box and confirm the following options:
Setting
Portrait or Landscape: Verify the appropriate
orientation.
Features
Size: Verify the appropriate paper size.
Scale to paper size: Select this option to scale text and
graphics to the paper size specified in the corresponding
drop-down list.
If parts of the document are still missing, the printer settings might be overridden by
the software program print settings. Select the appropriate print settings from within
the software program.
98
Troubleshooting
Envelope is printed at an angle
Solution:
1. Slide the flap inside the envelope before loading it in the printer.
2. Confirm that the paper guide fits firmly against the edge of the envelope.
3. Reprint the envelope.
Document does not reflect the new print settings
Solution: The printer settings might differ from the software program print settings.
Select the appropriate print settings within the software program.
I pressed the Photosmart Essential button, but nothing happens
Cause: The HP Photosmart Software is not installed.
Solution: Install the HP Photosmart Software that came with the HP Deskjet. If it
is installed, restart your computer.
To install the HP Photosmart Software
1. Insert the HP Deskjet CD-ROM into your computer’s CD-ROM drive and then start
the Setup program.
2. When prompted, click Install More Software to install the HP Photosmart
Software.
3. Follow the onscreen instructions and the instructions provided in the Setup Guide
that came with the HP Deskjet.
NOTE: If you do not have the HP Deskjet CD-ROM, visit the HP online support
Web site at www.hp.com/support and download the HP Photosmart Software.
Cause: The HP Deskjet is turned off.
Solution:
Turn the HP Deskjet on.
Cause: The computer is turned off.
Solution:
Turn the computer on.
Cause: The HP Deskjet is not properly connected to the computer.
Solution: Check the connection from the HP Deskjet to your computer. Verify that
the USB cable is securely plugged into the USB port on the back of the HP Deskjet.
Make sure the other end of the USB cable is plugged into a USB port on your
Document is misprinted
99
Chapter 12
computer. After the cable is connected properly, turn the HP Deskjet off and then on
again.
For more information on setting up the HP Deskjet and connecting it to your computer,
see the Setup Guide that came with the HP Deskjet.
Front USB port problems
•
•
Images in a connected digital camera do not print
Front USB port lights are flashing
Images in a connected digital camera do not print
Cause: There are several reasons why images in a connected digital camera do
not print:
• You did not transfer the images from the camera to your computer.
• The digital camera is not in the correct mode for downloading photos.
• The images are not in a supported format.
• You did not select any photos on the camera for printing.
Solution: Verify that you have transferred the images from the camera to your
computer. Additionally, verify that the digital camera is saving photos in a file format
that the HP Photosmart Software or other photo-printing software program supports.
Before you connect the digital camera to the front USB port on the printer, select some
photos on the camera for printing.
For more information on using the HP Photosmart Software, see the HP Photosmart
Software Help.
100
Troubleshooting
Front USB port lights are flashing
Solution:
1
Connection light
2
Error light
State of the lights
Task
Connection light and the Error light flash for
five seconds
The printer has lost connection with the
camera while printing.
Check the USB connection.
Connection light is on and the Error light is
flashing
The camera is not set to the correct mode for
transferring photos.
Change the camera mode.
Connection light is off and the Error light is on
An unsupported device, such as a mouse,
has been connected to the front USB port.
Remove the unsupported device.
If you continue to have problems
If you continue to have problems after investigating the troubleshooting topics, shut down
your computer and then restart it.
If you still have questions after restarting your computer, visit HP Technical Support at
www.hp.com/support.
For information about the support process, see HP support.
If you continue to have problems
101
A
HP support
•
Ink cartridge warranty information
•
•
Support process
HP support by phone
Ink cartridge warranty information
The HP cartridge(s) warranty is applicable when the product is used in its designated HP printing
device. This warranty does not cover HP ink products that have been refilled, remanufactured,
refurbished, misused, or tampered with.
During the warranty period the product is covered as long as the HP ink is not depleted and the end
of warranty date has not been reached. The end of warranty date, in YYYY/MM/DD format, may be
found on the product as indicated:
For a copy of the HP Limited Warranty Statement, see the Reference Guide that came with the
printer.
Support process
If you have a problem, follow these steps
1. Check the documentation that came with the HP Deskjet.
2. Visit the HP online support Web site at www.hp.com/support. HP online support is available to
all HP customers. It is the fastest source for up-to-date device information and expert assistance
and includes the following features:
•
Fast access to qualified online support specialists
•
Software and driver updates for your HP Deskjet
•
Valuable HP Deskjet and troubleshooting information for common problems
•
3.
4.
102
Proactive device updates, support alerts, and HP newsgrams that are available when you
register your device
For Europe only: Contact your local point of purchase. If your device has a hardware failure, you
will be asked to bring it back to your local point of purchase. (Service is provided at no charge
during the device limited warranty period. After the warranty period, you will be quoted a service
charge.)
Call HP support. Support options and availability vary by device, country/region, and language.
HP support
HP support by phone
•
Phone support period
•
Placing a call
•
After the phone support period
Phone support period
One year of phone support is available in North America, Asia Pacific, and Latin America (including
Mexico). To determine the duration of phone support in Europe, the Middle East, and Africa, go to
www.hp.com/support. Standard phone company charges apply.
Placing a call
Call HP support while you are in front of the computer and the HP Deskjet. Be prepared to provide
the following information:
•
Device model number (located on the label on the front of the device)
•
Device serial number (located on the back or bottom of the device)
•
Messages that appear when the situation occurs
•
Answers to these questions:
•
Has this situation happened before?
•
Can you re-create it?
•
Did you add any new hardware or software to your computer at about the time that this
situation began?
•
Did anything else occur prior to this situation (such as a thunderstorm, device was moved,
etc.)?
After the phone support period
After the phone support period, help is available from HP at an additional cost. Help may also be
available at the HP online support Web site: www.hp.com/support. Contact your HP dealer or call
the support phone number for your country/region to learn more about support options.
HP support by phone
103
B
Order supplies
You can order HP products, such as recommended types of paper and print cartridges, online from
the HP Web site.
This section contains the following topics:
•
Order paper or other media
•
Order print cartridges
•
Order other supplies
Order paper or other media
To order HP papers and other supplies, such as HP Premium Photo Papers, go to www.hp.com/
buy/supplies. If prompted, choose your country/region, follow the prompts to select your product,
and then click one of the shopping links on the page.
Order print cartridges
For a list of print cartridge numbers, see the printed documentation that came with the HP Deskjet.
You can also use the software that came with the HP Deskjet to find out the reorder number for all
the print cartridges. You can order print cartridges online from the HP Web site. Additionally, you
can contact a local HP reseller to find out the correct print cartridge reorder numbers for your device
and purchase print cartridges.
To order HP papers and other supplies, go to www.hp.com/buy/supplies. If prompted, choose your
country/region, follow the prompts to select your product, and then click one of the shopping links
on the page.
NOTE: Ordering print cartridges online is not supported in all countries/regions. If it is not
supported in your country/region, contact a local HP reseller for information about purchasing
print cartridges.
To order print cartridges through the HP Solution Center
1. In the HP Solution Center, click the tab that lists your HP Deskjet.
The Shopping Center page is displayed.
2.
Click the Buy online button.
The Print Cartridge Information page is displayed.
3.
Click Shop Online.
A privacy information page is displayed.
4.
Click Send.
The Shop for Supplies window is displayed with a list of compatible cartridges for your printer.
Order other supplies
To order other supplies, such as HP Deskjet software, a copy of the Setup Guide or other printed
documentation, or other customer-replaceable parts, call the phone number for your country/region.
104
Country/region
Number for ordering
Asia Pacific (except for Japan)
65 272 5300
Australia
1300 721 147
Europe
+49 180 5 290220 (Germany)
Order supplies
(continued)
Country/region
Number for ordering
+44 870 606 9081 (U.K.)
New Zealand
0800 441 147
South Africa
+27 (0)11 8061030
U.S. and Canada
1-800-474-6836 (1-800-HP-INVENT)
To order supplies in other countries/regions not listed in the table, go to www.hp.com/support. If
prompted, choose your country/region, and then click Contact HP for information on calling for
technical support.
Order other supplies
105
C
Technical information
•
•
Printer specifications
Environmental product stewardship program
•
Regulatory notices
Printer specifications
The HP Deskjet has the following specifications and requirements.
Physical specifications
Printer dimension (with the tray extended): 144 mm high x 459 mm wide x 480 mm deep (5.67 inches
high x 18.07 inches wide x 18.90 inches deep)
Printer weight (without print cartridges): 3.462 kg (7.635 lbs)
Software compatibility
Windows compatible (2000 and XP)
Memory
.5 MB of integrated memory
Minimum system requirements
Operating system1
Processor
RAM
Hard disk
space
Windows 2000 and XP
Pentium II or equivalent
64 MB
200 MB
1
For information about future operating system releases and support, visit the HP online support
Web site at www.hp.com/support.
NOTE: For best printing performance, use a USB 2.0 compatible cable.
Input tray capacity
Plain paper sheets: Up to 100
Output tray capacity
Plain paper sheets: Up to 50
Paper size
For a complete list of supported media sizes, see the printer software.
Paper weights
Letter Paper: 65 to 90 g/m² (16 to 24 lb)
Legal Paper: 70 to 90 g/m² (20 to 24 lb)
Envelopes: 70 to 90 g/m² (20 to 24 lb)
Cards: Up to 200 g/m² (110-lb index maximum)
Photo Paper: Up to 280 g/m² (75-lb index maximum)
Environmental product stewardship program
Hewlett-Packard is committed to providing quality products in an environmentally sound manner.
Design for recycling has been incorporated into this product. The number of materials has been kept
to a minimum while ensuring proper functionality and reliability. Dissimilar materials have been
106
Technical information
designed to separate easily. Fasteners and other connections are easy to locate, access, and
remove using common tools. High priority parts have been designed to access quickly for efficient
disassembly and repair.
For more information, visit HP’s Commitment to the Environment Web site at:
www.hp.com/hpinfo/globalcitizenship/environment/index.html
This section contains the following topics:
•
Paper use
•
Plastics
•
•
Material safety data sheets
Recycling program
•
HP inkjet supplies recycling program
•
•
Energy consumption
Disposal of Waste Equipment by Users in Private Households in the European Union
Paper use
This product is suited for the use of recycled paper according to DIN 19309 and EN 12281:2002.
Plastics
Plastic parts over 25 grams are marked according to international standards that enhance the ability
to identify plastics for recycling purposes at the end of product life.
Material safety data sheets
Material safety data sheets (MSDS) can be obtained from the HP Web site at:
www.hp.com/go/msds
Recycling program
HP offers an increasing number of product return and recycling programs in many countries/regions,
and partners with some of the largest electronic recycling centers throughout the world. HP
conserves resources by reselling some of its most popular products. For more information regarding
recycling of HP products, please visit:
For more information regarding recycling of HP products, please visit:
www.hp.com/hpinfo/globalcitizenship/environment/recycle/
HP inkjet supplies recycling program
HP is committed to protecting the environment. The HP Inkjet Supplies Recycling Program is
available in many countries/regions, and lets you recycle used print cartridges and ink cartridges
free of charge. For more information, go to the following Web site:
www.hp.com/hpinfo/globalcitizenship/environment/recycle/
Energy consumption
This product is designed to reduce power consumption and save natural resources without
compromising product performance. It has been designed to reduce total energy consumption both
during operation and when the device is not active. Specific information on power consumption may
be found in the product specifications.
Environmental product stewardship program
107
Appendix C
Disposal of Waste Equipment by Users in Private Households in the European Union
108
Technical information
Regulatory notices
•
•
•
•
•
FCC statement
LED indicator statement
Notice to users in Korea
VCCI (Class B) compliance statement for users in Japan
Notice to users in Japan about power cord
FCC statement
The United States Federal Communications Commission (in 47 CFR 15.105) has specified that the
following notice be brought to the attention of users of this product.
This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment generates, uses, and can
radiate radio frequency energy, and, if not installed and used in accordance with the instructions,
may cause harmful interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by turning the equipment off
and on, the user is encouraged to try to correct the interference by one or more of the following
measures:
•
Reorient or relocate the receiving antenna.
•
Increase the separation between the equipment and receiver.
•
Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
•
Consult the dealer or an experienced radio/TV technician for help.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two
conditions: (1) this device may not cause harmful interference, and (2) this device must accept any
interference received, including interference that may cause undesired operation.
Modifications (part 15.21): The FCC requires the user to be notified that any changes or modifications
made to this device that are not expressly approved by HP may void the user's authority to operate
the equipment.
For further information, contact the Manager of Corporate Product Regulations, Hewlett-Packard
Company, 3000 Hanover Street, Palo Alto, CA 94304, (650) 857-1501.
LED indicator statement
The display LEDs meet the requirements of EN 60825-1.
Notice to users in Korea
VCCI (Class B) compliance statement for users in Japan
Regulatory notices
109
Appendix C
Notice to users in Japan about power cord
110
Technical information
Index
A
accessibility 2
after the support period 103
aligning print cartridges 67
B
booklet printing 47
borderless printing 91
bound two-sided printing 58
brightness 32
brochure printing 45
buttons
Cancel 15
Photosmart Essential
button 13
Power button 11
Resume button 14
C
calibrating print quality 68
calling HP support 103
CD/DVD tattoo printing 43
cleaning
print cartridges
automatically 67
print cartridges manually 69
printer body 69
clearing the print queue 81
color tone 32
custom paper size 56
D
default print settings 60
default printer 60
digital photos 31
document is misprinted
document is printed offcenter or at an angle 98
document printing 36
document prints slowly
complex documents are
printing 82
ink-backup mode 82
Maximum dpi selected 82
multiple programs are
open 82
printer software is
outdated 82
system requirements 83
dpi, maximum 55
duplexing 58
E
e-mail printing 35
envelope printing 38
environment
Environmental product
stewardship program 106
Environmental information
material safety data
sheets 107
paper use 107
plastics 107
recycling program 107
error messages
other errors 74
out-of-paper message 88
print cartridge errors 73
estimated ink level 68
European Union
recycling information 108
Exif Print 32
HP Photosmart Share 34
HP Photosmart Software
downloading 63
HP Photosmart software 34
I
index card printing 41
ink
low 85
Ink Status window 62
ink, removing ink from skin and
clothing 69
ink-backup mode 20
input tray 17
installation
program stops 74
installing print cartridges 64
iron-on transfer printing 50
L
fast/economical printing 53
FCC statement 109
front USB port
about 24
lights 14, 25
printing from 24
problems 100
label printing 42
LED indicator statement 109
letter printing 37
lights
all lights are flashing 78
front USB port 14
Power light 11
Power light is flashing 77
Print Cartridge Status
light 12
Print Cartridge Status light is
flashing 79
Resume light 14
Resume light is flashing 78
low ink 68
G
M
general everyday printing 54
grayscale printing 56
greeting card printing 46
maintenance
print cartridges 70
printer 64
printer body 69
maximum dpi 55
F
H
hagaki card printing 40
Hewlett-Packard Company
notices 2
111
O
order
paper 104
print cartridges 104
Setup Guide 104
software 104
User Guide 104
other document printing 35
other photo projects 34
output tray 17
P
page order, setting 56
paper
order 104
paper guide 17
paper jam 86
paper trays
folding paper trays 18
input tray 17
output tray 17
unfolding paper trays 16
paper type, selecting 54
phone support period
period for support 103
photo fix options 31
photo paper, storing and
handling 33
photo print cartridge 31
photo printing
borderless photos 27
photos with a border 29
saving money 33
photo printing problems
colors are incorrect 89
part of photo is faded 90, 93
verifying print settings 89
photo projects 34
Photos
Online sharing 34
Sharing 34
photos
digital 31
do not print correctly 89
other projects 34
Photosmart Essential
button 23
placing a call 103
postcard printing 39
poster printing 49
presentation printing 54
print cartridge problems
incorrect print cartridge 83
112
Print Cartridge Status lights 12
print cartridges
aligning 67
cleaning automatically 67
cleaning manually 69
faulty 84
installing 64
low on ink 85
maintaining 70
not installed properly 84
order 104
ordering information 68
photo print cartridge 31
problem message 84
selection numbers 64
used with the printer 19
print preview 57
print quality
blank pages print 97
calibrating 68
print queue, clearing 81
print resolution 55
print settings
advanced color settings 32
changing 61
default settings 60
print speed 54
printer does not feed paper 88
printer ejects paper 88
printer features 8
printer is not printing 80
printer is stalled 81
printer lights are flashing 76
printer maintenance 64
printer name does not appear 76
printer prints on multiple sheets
at once 88
printer properties 61
printer software
downloading updates 63
printer specifications 106
printer Toolbox 72
printer troubleshooting 73
printing
4800 x 1200 optimized
dpi 55
booklets 47
borderless photos 27
bound two-sided printing 58
brochures 45
CD/DVD tattoos 43
custom paper size 56
digital photos 31
documents 36
e-mails 35
envelopes 38
Exif Print 32
fast/economical 53
from a digital camera 24
general everyday printing 54
grayscale 56
greeting cards 46
hagaki cards 40
high quality 55
index cards and small
media 41
iron-on transfers 50
labels 42
letters 37
maximum dpi 55
multiple pages on single
sheet 57
other documents 35
other photo projects 34
photos 27
photos with a border 29
Photosmart Essential
button 23
postcards 39
posters 49
presentation printing 54
print preview 57
print quality 54
print resolution 55
print settings 61
print speed 54
resizing documents 57
selecting a paper type 54
setting the page order 56
software 60
tips 52
transparencies 44
two-sided printing 58
with one print cartridge 20
Printing Shortcuts tab 52
printing tips 52
R
Real Life Technologies 31
recycle
HP Deskjet 108
ink cartridges 107
regulatory notices
FCC statement 109
notice to users in Japan
(power cord) 110
Index
notice to users in Japan
(VCCI) 109
notice to users in Korea 109
WEEE 108
removing ink from skin and
clothing 69
resizing documents 57
S
saturation 32
settings 61
Share photos with family and
friends 34
T
terms and conventions in
manual 2
test page, printing 52
Toolbox 72
transparency printing 44
troubleshooting
all lights are flashing 78
borderless printing
guidelines 91
borderless printing
problems 91
document does not reflect
new print settings 99
document prints slowly 82
envelope prints at angle 99
front USB port problems 100
horizontal lines appear on
photo 90, 92
image prints at angle 93
ink smears 93
ink streaks 96
installation program
stops 74
misprinted document 98
multiple pages print at
once 88
out-of-paper message 88
paper jam 86
parts of the document are
missing or in wrong
place 98
photo printing problems 89
poor print quality 96
Power light is flashing 77
print cartridge problem
message 84
Print Cartridge Status light is
flashing 79
print is faded 97
printer 73
printer does not feed
paper 88
printer ejects paper 88
printer is not printing 80
printer is stalled 81
printer name does not
appear 76
Resume light is flashing 78
streaks on photo 92
text and images are
misaligned 98
unwanted border on
photo 94
two-sided printing 58
U
Unknown Device message 75
updates
downloading for software 63
HP Photosmart Software 63
USB
connecting the printer 22
connecting to the printer 22
W
What's This help 62
113
114
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