HP EH035 User's manual

HP EH035 User's manual
Quick Start Guide
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The information in this document is subject to change
without notice.
®
Hewlett-Packard Company makes no warranty of any kind with
regard to this material, including, but not limited to, the implied
warranties of merchantability and fitness for a particular purpose.
Hewlett-Packard Company
P.O. Box 4010
Cupertino, CA 95015-4010
USA
© 2000, 2003 Hewlett-Packard Company. All rights reserved.
HP shall not be liable for errors contained herein or for incidental
or consequential damages in connection with the furnishing,
performance, or use of this material.
Hewlett-Packard is a registered trademark of Hewlett-Packard
Company in the United States of America and other
countries/regions.
HP assumes no responsibility for the use or reliability of its software
on equipment that is not furnished by HP.
This product incorporates copyright protection technology that
is protected by method claims of certain U.S. patents and other
intellectual property rights owned by Macrovision Corporation
and other rights owners. Use of this copyright protection technology
must be authorized by Macrovision Corporation, and is intended
for home and other limited viewing uses only unless otherwise
authorized by Macrovision Corporation. Reverse engineering
or disassembly is prohibited. Apparatus Claims of U.S. Patent
Nos. 4,631,603, 4,577,216, 4,819,098, and 4,907,093
licensed for limited viewing uses only.
This document contains proprietary information that is protected by
copyright. All rights are reserved. No part of this document may be
photocopied, reproduced, or translated to another language without
the prior written consent of HP.
Other brand or product names are trademarks of their respective
holders.
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Start Here........................................... vii
Introducing the Quick Start Guide .........1
Safety Information ................................................. 1
Using the Quick Start Guide................................... 3
Finding Additional Information ............................... 4
Setting Up the Computer .......................5
Turning On the Computer for the First Time............... 6
Registering with HP ............................................... 7
Getting Help......................................................... 8
Protecting the PC................................................... 8
Making Recovery CDs ........................................... 9
Working in Comfort .............................................. 9
Using the Computer ............................11
Introducing the Basics.......................................... 11
Windows Operating System............................. 11
Start Menu ..................................................... 11
Help and Support ........................................... 11
Using the Mouse................................................. 12
The Scroll Feature ........................................... 13
The Autoscroll Feature ..................................... 13
The Panning Feature........................................ 14
Using the Keyboard ............................................ 14
Introduction .................................................... 14
Features......................................................... 17
Buttons .......................................................... 18
Button Configuration ....................................... 21
Using Speakers .................................................. 22
Using multi-channel audio speakers................... 22
Adjusting speaker volume ................................ 25
Using a Microphone ........................................... 26
Adjusting Microphone Volume.......................... 27
Turning Off the Computer .................................... 28
Putting the Computer into Standby and
Hibernation Mode .............................................. 28
Standby Mode ............................................... 28
Hibernation Mode .......................................... 30
Automatic Standby or Hibernation Mode........... 31
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Contents
Contents
Setting Up and Using the Internet ....... 33
Doing Common Tasks ........................ 49
Introducing the Internet ........................................ 33
What Is the Internet? ....................................... 33
What Is an ISP? .............................................. 34
What Is the World Wide Web? ........................ 34
What Is a URL?............................................... 35
What Is an E-Mail Address? ............................. 35
How Do I Search the Internet? .......................... 36
Setting Up the Modem......................................... 37
Upgrading to V.92.......................................... 39
Setting Up the Network Interface Adapter.............. 39
Setting Up Your Internet Account........................... 41
Signing Up with an ISP
Using Easy Internet Sign-up .............................. 42
Connecting to the Internet .................................... 42
Using ISP-Provided Browser.............................. 43
Using Any Browser ......................................... 43
Visiting the Hewlett-Packard Web Site ................... 44
Viewing Online Manuals ................................. 45
Sending and Receiving E-Mail.............................. 46
If the ISP Provides the Browser .......................... 47
If Using Outlook Express .................................. 47
Understanding Your Drives................................... 49
Using the Diskette (Floppy) Drive .......................... 50
Using the 6-In-1 Memory Card Reader .................. 50
Special note about the Safely Remove
Hardware Utility ............................................. 51
To use the 6-In-1 memory card reader ............... 52
Inserting a CD or DVD ........................................ 53
Removing a CD or DVD ...................................... 54
Handling CDs .................................................... 55
Playing Music CDs.............................................. 55
Using MusicMatch Jukebox.............................. 55
Using Windows Media Player.......................... 57
Using the CD-RW Drive ....................................... 58
Playing DVD Movies ........................................... 59
Playing a DVD ............................................... 59
Viewing Help Information ................................ 61
Understanding DVD Terminology ...................... 61
Using the WinDVD Control Panel ..................... 61
Using Country/Region Codes .......................... 62
Using the Combo Drive ....................................... 64
Using the DVD+RW/+R Drive .............................. 64
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HP Pavilion home PC
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Getting HP Updates for the PC ............67
Informing You of Changes.................................... 67
Using HP Center to Receive Messages from HP....... 67
Starting HP Center .......................................... 68
Turning Off the HP Center Service..................... 68
Re-enabling the HP Center Service .................... 69
Resolving Problems ............................71
Troubleshooting .................................................. 71
Using Application Recovery
and System Recovery ......................... 77
System Restore ................................................... 77
Application Recovery .......................................... 78
System Recovery................................................. 79
System Recovery Using Recovery CDs ................... 81
Using HP Recovery CD Creator ........................ 81
Starting System Recovery Using Recovery CDs ... 83
Freeing Up Space on Your Hard Disk Drive............ 86
Displaying Hard Disk Space ............................ 87
Increasing Available Hard Disk Space............... 87
Reinstalling Programs ...................................... 88
Index ................................................. 89
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Contents
Playing Video CDs .............................................. 65
Using HP Pavilion PC Tools................................... 65
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HP Pavilion home PC
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Start Here
Start Here
Welcome
Thank you for becoming a member
of the HP Pavilion home PC family.
This “Start Here” section is an
overview of some of the added
software features and tools
available on your HP Pavilion. The
rest of this Quick Start Guide gives
you information on how to use your
computer. With this guide, you can
use your computer with confidence.
Note: The screens on your
computer may not match the
screens pictured on these pages.
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Inventory Checklist
PC
Power cord
Modem cable
Keyboard
Transformer
(powered speakers only)
Speakers
The documentation includes:
Setup poster
This Quick Start Guide
Support Guide, containing support,
warranty, license, regulatory, and safety information
Upgrading and Servicing the PC guide
(select models installed on PC, or in print)
Read first, addenda, or other
documents if applicable
DVD Writer guide (select models)
Microsoft Windows XP Home Edition Start Here guide
My HP Pavilion home PC brochure (select models)
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HP Pavilion home PC
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Mouse
Documentation
Note: Your contents may vary.
PC Front
Your computer may look different
from the one shown here.
Component, connector location,
type, and number vary by model.
CD-ROM or CD-RW drive
DVD-ROM or DVD+RW/+R drive
Diskette (floppy) drive
On button
Lower front cover
opened to show
connectors
FireWire
®
USB
Quick Start Guide
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Start Here
CD storage
PC Back
Connect your keyboard, mouse,
monitor, and modem as described
in the setup poster. Turn on the
computer for the first time and finish
the registration process. Then, add
a printer or other device, or install
any software programs that came
on CDs or DVDs included in the
computer box (select models only).
Parallel
Telephone
HP Pavilion home PC
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OUT
Joystick
IN
ETHERNET
USB
Monitor
SERIAL
Audio Out
Audio In
Microphone
x
SERIAL
Your computer may look different
from the one shown here.
Component, connector location,
type, and number vary by model.
PS/2 keyboard
PS/2 mouse
Serial
Speaker out
Ethernet
TV out
Modem
PC Connector Symbols
Symbols in this table identify connectors.
Description
Symbol
Mouse (PS/2)
Keyboard (PS/2)
Universal Serial Bus (USB) for mouse,
keyboard, digital camera, or other device
with a USB connector
Description
Audio Line Out (powered speakers)
Start Here
Symbol
OUT
Audio Line In
IN
Headphones
Printer (parallel)
Monitor
serial
Serial port for digital camera or other
serial device
Speaker
Microphone
Joystick/MIDI
®
FireWire for video cameras or other
devices with very fast transfer rates
Many peripherals and external devices are Plug and Play.
Plug and Play describes the ability to add or remove
components without any special procedures such as
resetting jumpers and testing for conflicts. When you add a
Plug and Play peripheral, the PC recognizes it and obtains
the best driver for the device.
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PC Back Connections
Your computer may look
different from the one shown
here. External components
shown in the following
figure are not included with
the PC. Back connector
location, type, and number
vary by model.
Note: Before using your components,
you may need to install the
software that came with the
component.
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HP Pavilion home PC
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PC Front Connections
Note: Before using your components,
you may need to install the
software that came with the
component.
Start Here
Your computer may look
different from the one shown
here. External components
shown in the following
figure are not included with
the PC. Front connector
location, type, and number
vary by model.
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xiii
Register with HP
Register your HP Pavilion
home PC with Hewlett-Packard
so HP can assist you with your
technical support needs.
xiv
HP Pavilion home PC
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Internet
Start Here
Click Start, choose
All Programs, and then click
Easy Internet Sign-up for
a simple step-by-step wizard
to guide you through setup for
the Internet and e-mail.
For information about modem
setup, the Internet, and e-mail,
see the related chapters inside
this guide. You can also find
helpful information by clicking
Start, Help and Support,
and then My HP Pavilion PC.
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xv
HP Desktop
Help and Support
Easy Internet Sign-up
HP Tour Guide
The HP desktop has
shortcut icons that make it
easy to find the things you
need. Click the icon to
find out more information
about that program.
Note: The screen on your
computer may not match
the screen pictured here.
Start button
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Taskbar
System tray
Click the Start button to
view the Start menu, the entry
point to everything on your
computer. Look at the following
pages to learn about important
software programs and tools
available to you.
Choose All Programs and
then choose Hewlett-Packard
to find HP-specific software.
Help and Support
All Programs
Start button
Note: The screen on your computer may
not match the screen pictured here.
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xvii
Start Here
Start Menu
Help and Support
Click Start and then
Help and Support to
learn about your computer
and get your questions
answered.
HP Pavilion
information
and support
Help and
support news
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Start Here
My HP Pavilion PC
Learn how
to use your
HP Pavilion
home PC
Click Start, Help and
Support, and then
My HP Pavilion PC
for detailed instructions
and information about
your HP Pavilion.
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xix
All Programs
Click Start and then choose
All Programs to find all
the software programs on
your computer. Choose
Hewlett-Packard, and then
click hp pavilion pc tools
to find HP drivers and the
HP Tour Guide.
Hewlett-Packard
hp pavilion
pc tools
All Programs
Start button
Note: The screen on your computer may not match the
screen pictured here.
xx
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HP Tour Guide
Start Here
Click Start, choose
All Programs,
Hewlett-Packard, click
hp pavilion pc tools, and
then click hp tour guide.
Or
Click the icon on the desktop
(select models).
Let the HP Tour Guide show
you the desktop and the basics
of the Internet and e-mail.
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xxi
Your HP Pavilion home PC Support Guide
You can get help over the
telephone from HP.
See the Support Guide
included with the computer
documentation for the terms
of your HP Pavilion warranty
coverage, for license
information, and for support
telephone numbers and
addresses.
The Support Guide contains
operating specifications for the
PC along with regulatory and
safety information.
hp pavilion home pc
support guide
!where to get help
! warranty and license information
!declaration of conformity
!operating specifications
!regulatory and safety information
Note: Your document contents may vary.
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HP Web Sites
Start Here
Type these Web site addresses
into the Address box of your
Internet browser, and then press
the Enter key on your keyboard
to find helpful information from
HP online.
www.hp.com
Go to HP’s main Web site for
the latest information about your
HP Pavilion home PC and all your
HP products. Receive technical
support, download software
updates, and find out about HP’s
home and business services.
www.hp.com/cposupport/
loc/regional.html
Use this worldwide direct link to
HP’s Customer Care Web site for all
your technical support needs.
Select your country/region
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xxiii
Microsoft Windows XP Operating System
®
®
For questions about the Microsoft Windows XP operating
system, try these sources of information:
Help and Support, for onscreen help and
troubleshooting — click Start and then
Help and Support.
Microsoft Windows XP Home Edition Start Here guide,
included with the computer documentation packet.
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Recovery System and Hard Drive Space
"
Selective: Ensures that the recovery data is matched to
the particular PC model. You can easily recover only the
application or system software you need.
"
Non-destructive: By recovering only the software
you need, you preserve user data and files.
Important: The recovery CD set you create is a
complete image of the original HP Pavilion home
PC hard disk drive contents and is matched to
your model number. When using the recovery
CDs to recover the hard drive by using the full
system recovery option, any files or software that
you created, saved, or installed on the computer
will be overwritten. Therefore, please remember
to back up your files prior to using your
recovery CDs.
System recovery using recovery CDs has two options:
"
Standard Recovery: This is a non-destructive recovery,
which recovers factory-shipped programs, drivers, and
the operating system without affecting any data files that
you may have created since purchasing this PC.
"
Full System Recovery: This recovery erases and
reformats the hard disk drive, creates a new hard disk
partition, erases all added hard disk data, and then
reinstalls the operating system. You must reinstall any
software that was not installed on the computer at the
factory.
Instructions for using system recovery and application
recovery, as well as instructions for creating your recovery
CDs are in this guide: refer to “Using Application Recovery
and System Recovery.” For information on viewing the
space used by the recovery partition on the hard drive,
as well as steps for deleting undesired software titles,
refer to “Freeing Up Space on Your Hard Disk Drive.”
In the event of a warranty hard drive failure, standard
warranty terms apply: PC repair or a new imaged hard
drive that includes the Windows XP operating system and
the recovery partition, as well as all pre-loaded software
programs.
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Start Here
HP Pavilion home PCs with Windows XP feature a recovery
partition included on the hard drive, along with a recovery
CD creator program. This program allows you to make
your own recovery CDs. The recovery process, either
application or operating system, offers the following
advantages:
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Introducing the Quick Start Guide
This product has not been evaluated for connection to an
“IT” power system (an AC distribution system with no direct
connection to earth, according to IEC 60950).
AC Power Safety Warning
Warning: Install the computer near
an AC outlet. The AC power cord is your
HP Pavilion PC’s main AC disconnecting
device and must be easily accessible at
all times. For your safety, the power
cord provided with your system has a
grounded plug. Always use the power
cord with a properly grounded wall
outlet to avoid the risk of electrical shock.
Warning: To reduce the possibility
of an electric shock from the telephone
network, plug your computer into the
AC outlet before connecting it to the
telephone line. Also, disconnect the
telephone line before unplugging your
computer from the AC power outlet.
Warning: Your system is provided
with a voltage select switch for use in
a 115 or 230 VAC power system. The
voltage select switch has been pre-set
to the correct voltage setting for use in
the particular country/region where it
was initially sold. Changing the voltage
select switch to the incorrect position can
damage your PC and void any implied
warranty.
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Introduction
Safety Information
1
Warning: Always disconnect the
Warning: Electrostatic discharge (ESD)
modem cord from the telephone system
before installing or removing your
computer cover.
can damage disk drives, add-in cards,
and other components. If an ESD station
is not available, wear a wrist strap
attached to a metal part of the computer.
Place cards on a conductive foam pad or
inside the card wrapper, if possible, but
never on the card wrapper.
Warning: Do not operate the computer
with the cover removed.
Warning: The power supply is not
user-serviceable. To prevent damage
to the power supply, have a qualified
person repair or replace it. All other
components are user-serviceable.
2
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Thank you for purchasing the HP Pavilion
home PC. We’ve made it easy for you to start
using the PC right away. The setup poster shows
you how to connect your computer, and this
Quick Start Guide will help you continue
from there.
Note: Be sure you set up the computer near a telephone
This Quick Start Guide will help you learn
how to:
Turn the computer on and off correctly.
Set up an Internet account and connect to the
Internet.
Adjust the speaker volume.
Insert and remove a CD disc.
Use the CD-ROM, DVD-ROM, CD-RW, or
DVD+RW/+R drive to play music, watch
movies, or record information.
Use HP Pavilion PC Tools.
Save power with standby and
hibernation modes.
Solve common problems.
line so that you can easily connect the modem for
Internet access.
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Introduction
Using the Quick Start Guide
3
Finding Additional
Information
Look in the computer box for printed information
that describes important details or updates
regarding your model PC.
You can find additional information about the PC
in the onscreen Help and Support Center, which
is on the computer. Just click Start, and then
click Help and Support.
You can find information about accessing
internal parts of the computer chassis in the
Upgrading and Servicing the PC guide included
with your PC (select models installed on your
system, others printed). To view guides installed
on your PC, refer to “Using HP Pavilion PC Tools”
on page 65.
Note: The procedures in the Upgrading and Servicing
the PC guide require you to turn off the PC and
disconnect it from any Internet and network
connections, and from power. If the guide is
installed on your computer, be sure to print it
for future reference.
You can find online guides and information
for your PC at the HP Customer Care Web site.
To find online manuals for your PC:
1 Type
http://www.hp.com/cposupport/
into your browser address box, and press the
Enter key on your keyboard.
2 In the QuickFind box, type your product name
or number (Pavilion 712a, for example). The
product number is on the lower front of the
PC chassis.
3 Click product support for your language
when the Results window appears.
4 Click manuals to see a list of manuals for
your PC.
4
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Setting Up the Computer
Follow the steps shown on the setup poster to
set up the computer in your work area. Then read
the topics in this section that describe how to turn
on the computer for the first time, and finish the
registration process.
When you have completed these steps, you
may add any printer, scanner, camera, or other
peripheral equipment you have for your system.
Many peripherals, external devices, memory,
and add-in cards are Plug and Play.
After registering, install any software programs
that came on CDs or DVDs included in the
computer box (select models only).
Note: Plug and Play describes the ability to add or
Note: Some programs come preinstalled on the PC.
Setup
Before installing a program, check to see if it
is already installed on your system.
remove components without any special
procedures such as resetting jumpers and testing
for conflicts. When you add or remove a
peripheral, the PC recognizes it and obtains the
best driver for the device.
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5
Turning On the Computer
for the First Time
After you’ve completed connecting the
components of the HP Pavilion by using the
steps illustrated on the setup poster, you’re
ready to turn on the computer.
First, press the Power button on the monitor.
Then, to turn on the computer, press the
On button on the front of the PC.
Note: The power supply is pre-set for the country/region
in which you purchased the HP Pavilion. If you
move to another country/region, please make sure
you check its voltage requirements before plugging
your PC into an AC power outlet.
Your computer may look different from the ones
shown here.
On button
When you first turn on the computer, a series
of startup screens appears. For some models,
you choose your language: click an option
to select your language, and then click OK.
Confirm your selection by clicking Yes. Wait
while the PC makes preparations. (It may take
up to 15 minutes to prepare your language.)
®
®
To proceed with the initial Microsoft Windows
setup, you must answer a few questions.
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Registering with HP
As part of the initial setup in some
countries/regions, you will be prompted to
register the computer with HP. It’s important to
register so that you can be notified of changes
and updates to the HP Pavilion. This information
also assists HP Customer Care if you ever need
to call for support.
We recommend that you register the HP Pavilion
at this time. You can register any of these ways:
When you first start up your computer, follow
the onscreen instructions and register as soon
as you have a modem connection.
Double-click the registration icon on your
desktop, and follow the onscreen instructions.
Go to the HP Web site, and register online at
Setup
http://register.hp.com
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Getting Help
You can get help over the telephone from HP. See
the Support Guide included with the computer
documentation for the terms of your HP Pavilion
warranty coverage and for support telephone
numbers.
Protecting the PC
HP provides a virus-scanning software program
to help protect your PC (select models only). The
program runs automatically when you start the
computer.
The virus-scanning program manufacturer
provides free virus scan updates through your
Internet connection for an initial period after
your HP Pavilion home PC purchase. You can
purchase a subscription service for updates
after your initial free period expires.
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New types of viruses are invented all the time. Be
sure to get regular updates of your virus-scanning
software from the program manufacturer.
If a software program or the operating system
gets damaged, you can reinstall the software.
Refer to “Using Application Recovery and System
Recovery” on page 77 for details.
When your PC has software problems, it’s
possible that a voltage spike, power outage, or
brownout has occurred. Symptoms of voltage
spikes include a flickering video display,
unexpected computer startups, and the computer
not responding to your commands. A voltage
spike can occasionally corrupt or destroy files,
so it is a good idea to consistently make backup
copies of your data files. Prevent voltage spikes
by installing a surge suppressor made for use
with computers between the power outlet and
the computer power cord.
Making Recovery CDs
In the unlikely event that there is damage to the
hard disk drive or you have to replace it, you
must use recovery CDs to reinstall the operating
system and software. Make the recovery CDs
for your PC by using HP Recovery CD Creator
now, before a need occurs; refer to “Using
HP Recovery CD Creator“ on page 81. This
program assembles the necessary files and
writes the information to CDs.
You can find important ergonomic information on
the Internet. Just type http://www.hp.com/ergo
into your Web browser address box, and then
press Enter on the keyboard.
0–15˚
50–70 cm
(20–28 inches)
0–15˚
Working in Comfort
Setup
After assembling the HP Pavilion, but before
you begin using the computer, make sure the
computer and your work area are properly set
up to maintain your comfort and productivity.
Refer to “Working in Comfort” in the Help
and Support Center for important ergonomic
information. Just click Start, Help and
Support, My HP Pavilion PC, and then
click Working in Comfort.
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Introducing the Basics
Windows Operating System
The operating system for your PC is Microsoft
Windows XP. Windows displays the desktop on
the monitor. The taskbar with the Start button
appears at the edge of the desktop display.
Basics
Using the Computer
Start a search.
Run a program.
Open the Control Panel to view or change
settings.
The Start menu also displays the buttons Log Off
and Turn Off Computer. Click the Log Off button
to end your current computer session and to
switch between users. Click the Turn Off
Computer button to turn off the computer or
to restart it.
Start Menu
Help and Support
Click the Start button to open the Start menu.
Use this menu to:
To open the Help and Support Center, press the
Help button on your keyboard, or click Start on
the taskbar and select Help and Support.
Select programs or documents.
Open the Help and Support Center.
Help has information, tours, and tutorials. Help
also has troubleshooting tools to assist you.
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Using the Mouse
Scroll wheel button
Left button
Right button
Your PC includes a mouse. When you move
the mouse, its roller ball moves and causes the
cursor on the screen to move. Use the mouse
on a flat surface.
You may have an optical mouse that uses a
light, instead of a roller ball, to sense movement.
Use the optical mouse on an opaque surface.
Note: The optical mouse cannot work on a glass,
translucent, or reflective surface.
Some computers include a scrolling mouse.
Like an ordinary mouse, the scrolling mouse
has two buttons on the top. Click the left mouse
button to position the cursor or to select an item.
Click the right mouse button to display a menu
of commands available for the item you clicked.
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You can change the configuration of these
two mouse buttons for left-handed use. Refer to
“Reverse your mouse buttons” in the onscreen
Help and Support Center.
Scroll through a document without having to
click the scroll bar on the screen.
Use the autoscroll feature to have the
document scroll automatically.
Skim through a document.
The Scroll Feature
Click the left mouse button to place the cursor in
the document. To scroll toward the beginning of
a document, roll the mouse wheel up (away from
you). To scroll toward the end of a document, roll
the wheel down (toward you).
The Autoscroll Feature
The autoscroll feature allows you to read
through a document while the document scrolls
automatically.
1 To use autoscroll, place the cursor next to the
text where you want to begin scrolling and
press the wheel button once. An autoscroll icon
appears.
2 To begin scrolling, move the mouse in the
direction you want to scroll. The farther you
move the pointer from the starting point, the
faster the document scrolls.
3 To stop autoscroll, press the wheel button
again.
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13
Basics
Use the wheel button in the middle of the
mouse to scroll or select items on the screen.
You can use the scrolling mouse in these ways:
The Panning Feature
Using the Keyboard
Use the panning feature when you want to skim
through a document.
Introduction
1 To use panning, press and hold down the
wheel button.
The keyboard has an arrangement of standard
keys and special buttons.
2 Slowly move the mouse in the direction
you want to scroll. The farther you move the
pointer from the starting point, the faster the
document pans.
The illustrations show the location of the keys
and buttons. The number and location of keys
or buttons on your keyboard may vary from the
illustrations.
3 To stop the panning feature, release the wheel
button.
Alphanumeric keys
The alphanumeric keys are the main keys found
on a standard typewriter.
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Arrow keys
The function keys are the F1 through F12 keys
located above the main keys. Pressing F1
displays a Help window for the software
program being used. Pressing F3 displays a
search window. F1 and F3 are available at
all times. Other function key operations may
depend on what software program you are
using.
The arrow keys are controls for up, down, right,
and left. You can use these keys instead of the
mouse to move the cursor for navigation in a
Web site, in a document, or in a game.
Basics
Function keys
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Numeric keys
Special buttons
When the Num Lock LED (light-emitting diode)
on the keyboard is on, the numeric keys are the
number keys and arithmetic functions found on a
basic calculator. When the Num Lock LED on the
keyboard is off, the numeric keys are directional
keys used during games or to move the cursor.
Press the Num Lock key to lock and unlock the
numeric key functions.
The special buttons are at the top of the
keyboard. (Some models have some of these
special buttons on the left side of the main keys.)
These buttons operate a CD or DVD player,
connect you to the Internet, or provide quick
access to specific functions. To find out what each
special button does, see “Buttons” on page 18.
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Search for information on the Internet.
Note: Your keyboard may not have all the features listed.
Customize the buttons to open programs and
connect to Internet Web sites.
Place the PC into standby to save power.
Get support information.
Find a file or program on the hard drive.
Print.
Your keyboard enables you to:
Adjust speaker volume.
Mute speaker sound.
Start and stop playing a CD or DVD, skip to
different tracks, and eject the disc tray.
Connect to the Internet (if you have an
established Internet account).
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Basics
Features
Buttons
The top of the keyboard has a number of special buttons.
hp
Standby
Help
HP
Print
Imaging
Software Shopping Sports
Finance Connect
Search
Chat E-Mail
Media
Controls
Volume
Control
Music
Mute
Note: Buttons may be labeled differently on your keyboard. The number and location of buttons vary by keyboard model.
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hp
Feature
Description
Standby
Puts PC into power-saving mode (screen is blank but PC is still on). To make
screen reappear, press any key on keyboard, or press Standby again. May take
10–30 seconds before screen reappears.
Help
Opens the Help and Support Center.
HP
Links to HP Web site.
Print
Prints documents from most programs.
Basics
Icon
Shopping
Sports
Finance
Connect
Goes to popular Web sites. Can be reconfigured to open any site or application.
Search
Chat
E-Mail
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Icon
Feature
Description
HP Picture Toolkit
Or
My Photo Center
Or
Picture It!
Opens an imaging software program. Can be reconfigured.
Media Controls
(CD/DVD/MP3)
Operates CD or DVD player: open and close top disc tray, skip tracks, pause,
and stop.
Volume control
(Volume knob or
Volume Up and
Volume Down
buttons)
Volume knob: Increases speaker volume when turned clockwise and decreases
volume when turned counterclockwise. Can be turned indefinitely, even after
maximum sound has been reached.
button to increase
Volume Up and Down buttons: Press the Volume Up
button to decrease volume.
volume and the Volume Down
Music
Starts MusicMatch Jukebox or Windows Media Player. Can be reconfigured.
Mute
Turns speaker sound on and off.
The Internet buttons will work only if you have established an Internet connection and have signed up
with an Internet Service Provider (ISP).
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You can reconfigure the special buttons on the
keyboard to open different programs or files, or
to connect to favorite Web sites.
1 Click Start on the taskbar.
2 Choose Control Panel.
3 Click Printers and Other Hardware,
if present.
4 Double-click Keyboard.
5 In the Keyboard Properties window that
appears, click the Buttons tab.
6 Double-click the button you want to change.
The button configuration window opens.
7 Choose the button capability from the
drop-down list. Enter the Display label and
the Address information. (For a Web site,
enter the complete Web site URL in the
Address box.)
8 Click OK.
9 On the Buttons tab, click Apply.
10 Repeat steps 6 through 9 for each button you
want to reconfigure.
11 Click OK when you are finished reconfiguring
the keyboard.
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Basics
Button Configuration
Using Speakers
For information on adjusting the sound level,
refer to “Adjusting speaker volume” on page 25.
Note: The stereo speakers set is a left-right, 2-channel
speaker system, and may be passive (no power
button) or active (power button). A multi-channel
audio speakers system is an active system with
more than 2-channels, and may include a
subwoofer.
For example, a 5.1 speakers system, referred
to as a 6-channel speakers system, uses two front
speakers (left-right), two rear speakers (left-right),
a center speaker, and a subwoofer.
The HP Pavilion includes a set of stereo speakers
that you can either attach to the monitor (select
models only) or place on the desk. For details on
connecting the stereo speakers to the PC, see the
setup poster.
If your PC has the multi-channel audio speakers
option (select models only), you can connect 4
channels for 4 speakers output or 6 channels for
5.1 speakers output. Refer to “Using multichannel audio speakers” on page 22.
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Using multi-channel
audio speakers
If your PC has multi-channel speakers capability
(select models only), you can connect speakers
for 4 channel or 6 channel output. You must
connect your speaker system to the PC and
configure the audio for sound output.
Note: Multi-channel audio uses the Microphone,
Audio (Line) In, and Audio (Line) Out connectors
on the back of the PC to connect the multi-channel
speakers system to the PC. Refer to “PC Back” on
page x for the location of the connectors.
3 Turn on the PC.
1 Click Start on the taskbar.
5 Configure the multi-channel audio output;
refer to the next procedure.
2 Choose All Programs. If you see the
Multi-channel Sound Manager folder in
the All Programs menu, your PC has the
multi-channel option.
To connect your multi-channel
speaker system to the PC:
1 Turn off the PC.
2 Connect the three audio cable plugs from the
speaker system to the connectors on the back
of the PC (see the table).
4 Turn on your speaker system.
To configure multi-channel audio output
for speakers configuration:
1 Click Start on the taskbar.
2 Choose All Programs.
3 Click Multi-channel Sound Manager.
The Audio Configuration window opens.
Note: If you do not see Multi-channel Sound Manager
in the All Programs menu, your PC does not
have the multi-channel option.
Connect speaker
channels (plugs)
To PC back
connector
4 Click the Speaker Configuration tab.
Front speakers
Audio (Line) Out
(lime-green)
Rear speakers
Audio (Line) In (blue)
Center/subwoofer
speakers
Mic-1 (pink)
5 Select the option describing the number
of speakers in your system, for example,
6 channels mode for 5.1 speakers
output.
6 Click OK.
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Basics
To confirm that your PC has
multi-channel audio:
23
To configure multi-channel audio output
for the DVD player:
To use the microphone with
multi-channel audio:
Note: WinDVD is set up for two (stereo) speaker output.
The multi-channel speaker system connects to
the PC using the Microphone, Audio (Line) In,
and Audio (Line) Out connectors on the back
of the PC.
In order to hear all speakers on multi-channel DVD
movies, change the audio properties for WinDVD
so that they match your speakers configuration
(set in the previous procedure) and the recorded
DVD capability.
1 Insert a DVD or start InterVideo WinDVD. (See
“Playing a DVD” on page 59.)
2 Right-click anywhere in the WinDVD video
window, and then click Properties.
3 Click the Audio tab.
4 Click the option for the number of speakers
that matches your multi-channel speaker
system.
5 Click OK.
Note: If you want to play a stereo DVD, repeat
these steps (1 through 5) and change the
audio properties for WinDVD to match the
DVD output.
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Your computer may have another microphone
connector in the front of the PC under the access
door. If present, this microphone connector is
ready to use.
To use the back microphone connector, you
must disconnect your multi-channel speakers
system and select 2 channel audio setup.
To change the audio configuration, see
“To configure multi-channel audio output
for speakers configuration” on page 23.
The two ways to use the Volume icon are:
You can adjust speaker volume by:
1 Click the Volume icon on the taskbar.
Using the volume knob or buttons on the
keyboard.
Basics
Adjusting speaker volume
2 Adjust the volume.
Using the volume knob on the speakers
(select models only).
3 When you are satisfied with the sound level,
click outside the Volume window to close this
window.
Using the Volume icon on the taskbar.
Or
If you do not see this Volume icon, click Start,
Control Panel, Sounds, Speech, and
Audio Devices, if present, and then doubleclick Sounds and Audio Devices to open the
Sounds and Audio Devices Properties window.
Select the Place volume icon in the taskbar
check box. Click Apply, and then click OK. The
Volume icon appears in the taskbar.
1 Double-click the Volume icon on the
taskbar. The Volume Control settings
window opens.
2 Adjust the volume.
3 When you are satisfied with the sound level,
click the Close box (the X in the corner) to
close this window.
Note: Some applications may result in low volume,
even when the volume knob is turned to its
maximum position. If this is the case, double-click
the Volume icon on the taskbar and increase the
Volume settings in the Volume settings window.
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25
Using a Microphone
Your HP Pavilion home PC comes with one
microphone connector in the back of the PC.
Your computer may have another microphone
connector in the front of the PC under the access
door. Only one microphone connector works
at a time. The back connector is already set up
to work. For PCs with the multi-channel audio
speakers option, the microphone connector in
the front of the PC, if present, is ready to use; see
“To use the microphone with multi-channel audio”
on page 24.
If you would prefer to connect a microphone
to the front of your PC, follow this procedure
to select the working microphone:
Note: If you connect your microphone to the back of your
PC, you do not need to perform this procedure.
1 Double-click the Volume icon on the
taskbar. The Volume Control settings
window opens.
Note: If you do not see this Volume icon, click
Start, Control Panel, Sounds, Speech,
and Audio Devices, if present, and then
double-click Sounds and Audio Devices to
open the Sounds and Audio Devices Properties
window. Select the Place volume icon in
the taskbar check box. Click Apply, and
then click OK. The Volume icon appears in the
taskbar.
2 In the Volume Control window, select Options
and click Properties.
3 In Adjust volume for, click Recording.
4 In Show the following volume controls, select
the Microphone check box.
5 Click OK.
6 Select Options from the Recording Control
window, and click Advanced Controls.
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3 In Adjust volume for, click Recording.
8 Select the Alternate Microphone
check box.
4 In Show the following volume controls, select
the Microphone check box.
9 Click Close.
5 Click OK.
10 Click X (Close) on the upper-right corner of
the Recording Control window.
Adjusting Microphone Volume
If you need to adjust the volume of the
microphone, whether it is connected to the
front of the computer or to the back, follow
the procedure below:
1 Double-click the Volume icon on the
taskbar. The Volume Control window
opens.
6 Adjust the volume of Microphone Balance.
Note: If the volume is now acceptable, proceed directly
to step 10.
7 To make finer adjustments to the sound, click
the Advanced button, and then select the
Boost check box.
8 Click Close.
9 Repeat step 6, if needed.
10 Click X (Close) on the upper-right corner of the
Volume Control window.
2 In the Volume Control window, select Options
and click Properties.
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Basics
7 Click the Advanced button.
Turning Off the Computer
You can turn off the computer without pressing
any buttons on the computer chassis.
1 Close any open software programs. To
close programs, click X in the upper-right
corner of each window.
2 Click Start on the taskbar.
3 Click Turn Off Computer, at the bottom of
the menu.
4 Click Turn Off.
5 Turn off the monitor.
For information on alternatives to turning off
the computer, see the next section “Putting the
Computer into Standby and Hibernation Mode.”
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Putting the Computer
into Standby and
Hibernation Mode
As an alternative to shutting down the computer,
you can put the PC in standby mode. To conserve
power, you can automatically put the computer
into standby and then hibernation by setting the
power management timers.
Standby Mode
When the computer is in standby mode, it
goes into a low-power state and the monitor
is blank as if it’s turned off. The next time you
use the computer, any programs, folders, and
documents that were open before you put the
computer in standby will be available. With
standby mode, you can save electricity without
having to wait for the PC to go through the
normal startup routine when you turn it on.
To manually put the computer in standby:
1 Press the Standby button on the keyboard.
The screen goes dark, and the computer goes
into standby mode.
2 When you want to use the computer again,
press a key on the keyboard, or press the
Standby button. The screen display reappears
just as you left it.
Another way to manually put the computer into
standby is to:
1 Click Start on the taskbar.
2 Click Turn Off Computer.
3 Click Stand By.
If the computer does not work properly when
you wake it from standby, reset the computer:
Press and hold the On button on the front of the
PC for approximately 5 seconds until the system
turns off. Then turn the computer back on.
Note: Using the On button to reset the system is not
recommended and should be used only as a
last resort.
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Basics
Standby mode also allows faxes to come
through to the computer, and it enables the PC
to automatically retrieve e-mail messages and
download information from the Internet, if you
have programmed the computer to do so.
Hibernation Mode
When the computer is in hibernation mode, it
saves everything that is in computer memory to
the hard disk, turns off the monitor and the hard
disk, and then turns itself off. When you turn on
the computer, everything (programs, folders, and
documents) is restored to the screen.
4 When you want to use the computer again
after hibernation, press the On button on the
front of the PC.
If the computer does not work properly when
you wake it from hibernation, restart the
computer:
1 Click Start on the taskbar.
To manually put the computer into hibernation:
2 Click Turn Off Computer.
1 Click Start on the taskbar.
3 Click Restart.
2 Click Turn Off Computer.
3 Press the Shift key on the keyboard, and click
Hibernate.
Note: If Hibernate is not present, you first need to
set up your computer for hibernation; refer to
steps 1 through 6 of “Automatic Standby or
Hibernation Mode” on page 31.
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6 If you changed the Enable hibernation check
box, click Apply.
To automatically put the computer into standby
or hibernation mode, modify the power
management settings:
7 Click the Power Schemes tab to set the
timers for standby and/or hibernation. In the
Power Schemes box, select a power scheme
from the drop-down list. Choose the timers:
1 Click Start on the taskbar.
2 Click Control Panel.
3 Click Performance and Maintenance,
if present.
4 Click Power Options.
5 Check if the auto-hibernation feature is
enabled by clicking the Hibernate tab,
and seeing if a check mark is in the Enable
hibernation check box. If necessary, enable
the feature by clicking the check box so that
a check appears in it.
To turn on auto-standby for the computer,
click a time (such as After 20 mins) in the
System standby list.
To set the timer for auto-hibernation, click the
time to elapse before hibernation (such as
After 1 hour) in the System hibernates list.
Note: If both standby and hibernation timers are set,
the system hibernation timer must be set for a
longer time than the system standby timer.
8 Click OK.
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Basics
Automatic Standby or
Hibernation Mode
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Setting Up and Using the Internet
Access to the ISPs in your area. Some
ISPs offer a traditional dial-up service,
and others offer faster technologies such
as Digital Subscriber Line (DSL) and cable.
(DSL, ADSL, and cable ISPs are not available
in all countries/regions.)
Internet Explorer Web browser.
Outlook Express e-mail software program.
V.92-ready modem and modem software
(not available in all models).
LAN (local area network) card (select
models only).
Special keyboard buttons to access the
Internet (select models only).
Introducing the Internet
What Is the Internet?
The Internet is a group of computers that
communicate with each other through telephone
lines, digital service, or cable lines. Each Internet
computer is independent, and its operators
choose which files to make available to users of
the Internet. To connect your PC to the Internet
and use the information and services available
there, you need an ISP.
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Internet
Your HP Pavilion comes with:
What Is an ISP?
What Is the World Wide Web?
Internet Service Providers (ISPs) are businesses
that give you access to the Internet, and most of
them provide an electronic mail service (e-mail).
There is usually a monthly fee for this service.
The World Wide Web (WWW), also called
the Web, is a public part of the Internet used
by individuals, companies, governments, and
organizations. These individuals and groups
have created millions of Web site pages in
support of their activities.
The types of connection vary and may
be a telephone dial-up modem, a LAN
(local area network), cable modem, or DSL
(Digital Subscriber Line).
When your computer connects to the Internet,
it is actually communicating with the ISP’s Internet
computer. The ISP verifies your account and then
provides you access to the Internet. You use a
Web browser program to search, find, and
display Web site information. Some ISPs allow
you to use the browser program of your choice.
Some ISPs provide their own browser.
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A Web page is a file or group of files that a
user can access by entering the Web page’s
file location, or URL.
What Is a URL?
What Is an E-Mail Address?
The URL (Uniform Resource Locator) identifies a
file location, typically in the form
Your e-mail address identifies the electronic
post office box where people can send you
electronic mail. E-mail addresses have the form
The URL contains the protocol and the pathway
to a site and may include the path to a specific
file within that site. Each period, or dot, in the
URL separates elements within the address. For
example, you will see the URL extension .com
used by companies.
When you enter the URL into your browser
Address box and press the Enter key on your
keyboard, the browser contacts that location
and displays the Web page for you.
[email protected]_name
The domain name is usually the name of the
ISP or organization, and includes an extension
identifying the kind of organization the ISP is.
For example, if your name is Jane Jones and
XYZ is your ISP, your e-mail address might be
[email protected]
with the extension .com indicating that XYZ is
a business. For information on using e-mail, see
“Sending and Receiving E-Mail” on page 46.
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Internet
http://www.name.extension
How Do I Search the Internet?
The browser program you use includes a Search
feature. You may need to click a button or select
the feature from a menu to display it, depending
on the type of browser program it is.
The Search feature provides a box where you
enter a question or a word that describes the
information you want to find. If you enter one or
a few general words, you may get many general
results. If you enter several precise words, you
usually get fewer but more specific results.
The Windows Search feature includes direct
access to the Internet Explorer Search. (If the
ISP provides the browser, you may not be able
to use Internet Explorer to search the Internet.)
To begin a search:
1 Click Start on the taskbar.
2 Click Search.
3 Click Search the Internet. (You may have
to scroll down in the list to see this option.)
4 Type a word or question into the Search box.
5 Click Search.
The computer connects to the Internet (if needed),
performs the search, and displays the results.
Click a link in the results list to display the
Web page.
There are also Web sites specifically created for
searching the Internet. These are called search
engines. Search engines use a number of ways
to find information.
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The modem is used for connecting to an ISP
that provides telephone dial-up connection to
the Internet. There are other ways to connect to
the ISP that do not use the telephone modem,
such as a LAN (local area network) or DSL
(Digital Subscriber Line). See “Setting Up the
Network Interface Adapter” on page 39 if you
are connecting through a LAN. Check with your
ISP for specifics on your connection.
To identify the modem connector, look at the
back panel of the computer. The modem looks
similar to one of the following illustrations.
Note: Your computer may have only one
modem/telephone connection.
Modem connector
Internet
Setting Up the Modem
Or
Note: Your computer may not come with a modem.
Before you can connect to the Internet and send
or receive e-mail and faxes using telephone
dial-up, you must connect your telephone service
line to the modem, which is in the computer.
The setup poster shows you how to plug in a
modem/telephone cable to the computer modem
connector and to your telephone service line wall
jack connector.
Or
Telephone Line switch
2
1
Modem connector
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37
To connect the cable between the modem and the
telephone service line:
1 Plug one end of a modem cable into the
modem connector on the back of the computer.
This connector may be labeled with either Line
or a modem connector symbol.
Back of PC
2
Telephone
(optional)
Telephone cable
(optional)
1
Modem connector
Modem cable
2 Plug the other end of the cable into the
telephone service line jack on the wall.
3 On modems with a Telephone Line switch,
make sure the switch is in position 1.
Wall jack
Telephone
(optional)
You can also connect a telephone to the
other connector on the modem (optional). By
connecting a telephone to the modem, you can
make regular (voice) telephone calls when you
are not using the modem — even if the computer
is turned off.
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Your modem driver can be upgraded to enable
certain v.92 features. For information, go to the
HP Web site listed in the Support Guide, click
support, type Pavilion V.92 into the search in
box, and then click the blue arrow to the right
of the box. Follow the instructions provided.
Important: Your ISP must support the v.92 standard
in order to use any of the v.92 features. Also, to
use the Modem on Hold (MOH) feature, you must
subscribe to call waiting or other call management
services from your telephone service company.
Setting Up the
Network Interface Adapter
The network interface adapter (also called a
network interface card, or NIC) provides a
high-performance connection to an Ethernet
(10BaseT) or Fast Ethernet (100BaseT) network.
After this adapter is connected to a LAN (local
area network), you will be able to get a highspeed connection to the Internet through the LAN.
For information about high-speed providers, click
the easy Internet sign-up icon found on the
desktop or in the Start menu under All Programs.
This network connection also allows you to
share printers, data, and other devices among
your PCs.
Note: Your computer may not come with a network
interface adapter.
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39
Internet
Upgrading to V.92
Warning: DO NOT plug the network
Locate the RJ-45 port on the back of the
computer. (Refer to the illustration that matches
your system.)
cable into a telephone jack. Although the
plug on the network cable looks similar
to the plug on a telephone cable, they
are not the same.
RJ-45 port
To connect the network interface adapter to the
network:
3 With the computer turned on, check the LEDs
(light-emitting diodes) on the network adapter.
The LEDs on each type of network adapter are
described below. (Refer to the illustration that
matches your system.)
1 Plug the network cable into the RJ-45 port on
the network adapter. The port is located on the
back of the computer.
LEDs
Note: Do not connect a telephone cable (RJ-11
connector) to the network adapter port (RJ-45).
2 Plug the other end of the network cable
into a 10BaseT or a 100BaseT port on the
network hub.
Note: The hub is a device to which all computers on
the network are connected.
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10 LNK — Lit green when connected to
a 10BaseT port
100 LNK — Lit green when connected to
a 100BaseT port
ACT — Lit during network data transfer
activity
Setting Up
Your Internet Account
LEDs
100 — Lit green when connected to a
100BaseT port
LINK — Lit green with valid network
connection
LEDs
LINK — Lit green with valid network
connection
ACTIVITY — Lit yellow during network data
transfer activity
HP has made arrangements with leading ISPs
in your area to help you sign up for Internet
service. Use Easy Internet Sign-up to sign up
with an ISP. The software programs for available
ISPs are part of your system.
The Windows desktop may have a folder
called Online Services, which includes icons for
accessing various online services. These icons
are part of the Windows operating system, but
they are not functional in all countries/regions.
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41
Internet
Before you can connect to the Internet, you need
to sign up with an Internet Service Provider (ISP).
Signing Up with an ISP
Using Easy Internet Sign-up
Easy Internet Sign-up helps you sign up for
a new Internet account, set up an existing
account, or configure Internet access using a
LAN (local area network), cable modem, or
DSL (Digital Subscriber Line).
1 Connect the telephone service line to your
modem by using the modem cable. Refer
to the setup poster and to “Setting Up the
Modem” on page 37.
Note: If you decide to use a DSL or a cable Internet
connection, contact your ISP for any specific
software and hardware you may need.
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2 Open Easy Internet Sign-up:
Double-click the easy Internet
sign-up icon on the desktop.
Or
Click Start on the taskbar. Choose
All Programs. Click easy Internet
sign-up.
The Easy Internet Sign-up screen appears.
3 Follow the onscreen instructions.
Connecting to the Internet
A Web browser program searches for, finds, and
displays Web site information. How you access
and explore the Internet depends on whether you
are using an ISP that provides the browser or an
ISP that allows you to use any browser.
If you have signed up for an ISP that provides
the browser, you can open the browser program
and connect to the Internet by using either of the
following methods:
Double-click the ISP-provided icon on the
desktop.
Or
Press the Connect (or Internet) button
on the keyboard (select models only).
Using Any Browser
If you signed up for Internet access with an ISP
that allows any browser, use Internet Explorer
or another Web browser to explore the Internet.
To connect to the Internet, use either of the
following methods:
Click Start on the taskbar,
choose All Programs, and click
Internet Explorer.
Or
Press the Connect (or Internet) button
on the keyboard (select models only).
Once you are connected to the Internet,
your browser displays your designated home
Web page.
You can go to a particular Web site by entering
the address (such as http://www.hp.com) in the
Address box in the Web browser and pressing
Enter on your keyboard. Or, you can use the
browser Search tool to search for references to
a specific word or phrase on the Web.
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Internet
Using ISP-Provided Browser
43
Visiting the
Hewlett-Packard Web Site
The Hewlett-Packard Web site is dedicated to
HP Pavilion home PC owners and to the entire HP
product line. There you will find the latest news
and information about all of your HP products.
You can receive technical support, download
software and driver updates, and find out about
HP’s home and business services.
From this Web page you can select the following
links:
Note: These links may not be available in all
countries/regions.
Products & Services: Find detailed
information about all HP products and the
various business and personal computing
services HP offers.
Drivers: Download software and driver
updates.
Support: Receive technical support
and detailed product information such as
hardware warranties, specifications, and
instruction manuals. To go directly to the
support Web page for your PC model
and find online manuals for it, see
“Viewing Online Manuals” on page 45.
To go to the HP Web site:
1 Establish a connection to the Internet.
2 Type http://www.hp.com into your Web
browser Address box, and press the Enter key
on your keyboard.
3 Select your country/region from the drop-down
list at the top of the page, and then click the
blue arrow to the right of the list.
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Buy: Buy products, supplies, and accessories
online for your home, home office, or business.
At this site you can find special offers on HP
products, locate replacement parts, and get
addresses of store and service locations that
sell and repair HP products.
Note: For more information, refer to the HP Web site
information located in the Support Guide
included with your HP Pavilion home PC.
Viewing Online Manuals
Note: Online manuals are associated with specific
HP Pavilion home PC model numbers. Not all
models have online manuals.
View online manuals for your PC by going to the
HP Web site:
1 Establish a connection to the Internet.
2 Type http://www.hp.com into your Web
browser Address box, and press the Enter key
on your keyboard.
3 Select your country/region from the drop-down
list at the bottom of the page, and then click
the blue arrow to the right of the list.
4 Click Support, and then select your model.
To go directly to a support Web page (English
only) for your HP Pavilion model and find
online manuals in your language, use the
following steps:
1 Establish a connection to the Internet.
2 Type
http://www.hp.com/cposupport/
into your Web browser Address box, and
press the Enter key on your keyboard.
3 In the Quick Find box, type your product name
and number, and then press the Enter key on
your keyboard. For example, Pavilion xt865 or
Pavilion 7970. The product number is on the
lower front of the PC chassis.
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Internet
45
4 When the results window appears, click
product support for your PC model
(language).
5 Click manuals in the Ask a question box.
Note: If manuals does not appear, there are no
online manuals associated with your model.
Note: Some models have Microsoft Outlook instead
of Outlook Express. For details on using
Microsoft Outlook, open the Outlook program
and access Help.
Before you can send and receive e-mail,
you need:
6 Click a manual title to view it.
An account with an Internet Service
Provider (ISP).
Sending and
Receiving E-Mail
Microsoft Internet Explorer (included with
your HP Pavilion) or other browser program
(usually provided by an ISP).
Your HP Pavilion home PC comes with an
electronic mail (e-mail) software program from
Microsoft called Outlook Express. Some ISPs use
Outlook Express. Other ISPs provide their own
e-mail program and Web browser, and they
may not let you use Outlook Express or your
preinstalled browser.
A telephone dial-up modem connection, or a
LAN, cable modem, or DSL connection from
your PC to the ISP.
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Note: If you decide to use a DSL or a cable Internet
connection, contact your ISP for any specific
software and hardware you may need.
If the ISP Provides the Browser
Sending e-mail messages
Follow the ISP’s instructions to download its
Web browser and e-mail program and to set up
and use your e-mail account. You will then be
able to send and receive e-mail each time you
connect to your ISP.
Open the Outlook Express program:
After you sign up with an ISP and connect your
modem, you can run Outlook Express from the
Start menu.
The first time you start Outlook Express, the
Internet Connection Wizard window opens if
you are not already connected to the Internet.
You will need to provide connection information
such as an account name and password and
the names of an incoming and an outgoing mail
server to use Outlook Express. If you are unsure
how to answer any of the questions, contact
your ISP.
Note: You can also press the E-Mail button on
the keyboard to open Outlook Express
(select models only).
2 Click the Create Mail button on the toolbar.
3 Type in, or select from an address book, the
address of each recipient.
4 Type the message title in the Subject box.
5 Type your message in the New Message
window.
6 Click the Send button on the toolbar when
you’re finished.
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Internet
If Using Outlook Express
1 Click Start on the taskbar, and select
the Outlook Express icon.
7 If necessary, click the Send/Recv tool on
the toolbar to send any messages stored in
the Outbox.
Note: When you compose a message without being
connected to the Internet, the message is stored
in the Outbox until the next time you log on to
the Internet and connect to your ISP.
Receiving e-mail messages
1 Start Outlook Express.
2 If necessary, click the Send/Recv tool on
the toolbar to have Outlook Express deliver
new messages from all listed e-mail accounts.
3 Click the Inbox folder to view the list of
incoming messages. Messages not yet read
appear in bold on the screen.
Note: The messages stay in your Inbox until you
delete them or move them to another folder.
4 Click a message once to view it, or
double-click the message to expand it
and read it in its own window.
For more information about using Outlook
Express, go to the Help menu within the program.
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Doing Common Tasks
The PC has a diskette (floppy) drive, and one or
more compact disc (CD) drives. For the optional
6-In-1 memory card reader, refer to “Using the
6-In-1 Memory Card Reader” on page 50.
There are different types of compact disc drives
included with the PC:
CD-ROM drive, which can read audio and
data CD discs.
CD-RW drive, which can read and record
audio and data CD discs.
DVD-ROM drive, which can read DVD discs.
DVD+RW/+R drive, which can read and
write CD and DVD discs.
Combination drive, which combines the
functions of two drives into one: either a
DVD+RW/+R drive and a CD-RW drive,
or a DVD-ROM drive and a CD-RW drive.
Note: There are two types of DVD discs:
DVD+R/RW and DVD-R/RW. DVD-R and DVD-RW
discs do not work in the DVD+RW/+R drive.
On some PCs the CD-RW drive is labeled
cd writer, the DVD+RW/+R drive is labeled
dvd writer, and the combo drive is labeled
dvd/cd writer combo.
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Common Tasks
Understanding Your Drives
Using the Diskette
(Floppy) Drive
Insert the diskette into the drive until it locks in
place. Make sure you insert the diskette with the
round metal disk face down and the arrow on
the top pointing into the drive.
You can copy files from or to the diskette.
When you are done, check that the light on the
drive is off, indicating that the PC is not writing
to the diskette, and then press the Eject button
on the PC and remove the diskette.
Using the 6-In-1
Memory Card Reader
The optional 6-In-1 memory card reader is
accessible on the front of the PC or located inside
the lower front cover of the PC. The card reader
has two horizontal card slots that accept six types
™
of memory cards and the IBM Microdrive disk
drive.
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You can place media in one or both of the card
slots and access each media independently.
Place only one piece of media in a slot at
one time.
Each card slot has its own drive letter. The
icon you see for the drive displays the label
Removable Disk and the drive letter. When you
insert media, the display label may change to
the title of the media, if the title is present.
The top card slot accepts:
™
CompactFlash type I media
CompactFlash type II media
IBM Microdrive disk drive
The lower card slot accepts:
Secure Digital (SD) Memory Card
MultiMediaCard (MMC)
Memory Stick (MS) Memory Card
SmartMedia™ (SM) Memory Card
®
Special note about the Safely
Remove Hardware Utility
Warning: Do not click Stop in the Safely
Remove Hardware window with the USB
Mass Storage Device selected. Doing so
will remove the 6-In-1 reader from your
PC; you must restart the PC to see your
reader again.
Common Tasks
If you inadvertently open this window,
click Close.
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2 The In-use light on the card reader lights and
the computer automatically detects the media.
To use the 6-In-1
memory card reader
Important: CompactFlash and Microdrive are keyed
and cannot be inserted incorrectly. Insert the
receptacle edge (holes) of this media into the
top slot.
The Secure Digital (SD) card, the MultiMediaCard
(MMC), and the Memory Stick (MS) card must be
inserted upside down (gold connector fingers face
up). Note the direction of the notched corner on
the media.
3 The computer opens a window so you can
access the media contents. You can copy files
from or to the media.
4 When you are done, check that the In-use light
is on but not blinking, indicating that the PC is
not accessing the media, and then remove the
media.
1 Insert the media into the card slot until it stops.
Powered by
Warning: Do not try to remove media
when the In-use light is blinking. Doing
so may cause loss of data.
CompactFlash I/II
Top card slot
In-use light
Lower card slot
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Card
Insert
Into slot
CompactFlash
type I media
Receptacle
edge (holes)
Top slot
CompactFlash
type II media
Receptacle
edge (holes)
Top slot
IBM Microdrive
disk drive
Receptacle
edge (holes)
Top slot
Secure Digital
(SD) Memory
Card
Upside down
(gold connector
fingers up)
Lower slot
MultiMediaCard Upside down
(MMC)
(gold connector
fingers up)
Lower slot
Memory Stick®
(MS) Memory
Card
Upside down
(gold connector
fingers up)
Lower slot
SmartMedia™
(SM) Memory
Card
Face up
Lower slot
Inserting a CD or DVD
1 Make sure the computer is on.
2 Press the Eject button near the drive to eject
the disc tray.
Note: On some PCs, the media drive is located
behind a door on the front of the computer.
Your computer may look different from the
ones shown here.
Common Tasks
Eject button
Drive door
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3 Remove the CD/DVD from its case, holding on
to the disc edges only.
4 Gently place the disc in the tray with the label
facing up.
5 Close the disc tray by gently pushing the
tray into the computer. You can also close
the tray by clicking the close/open button
on the control panel for the program (such
as MusicMatch Jukebox or Windows Media
Player) that controls the drive.
Note: For the top drive in the PC, you can close the
tray by pressing the media control open/close
button on the keyboard.
Removing a CD or DVD
Note: You cannot remove a CD or DVD after you have
turned off the computer, so make sure you do so
before shutting down the computer.
1 Open the disc tray by pressing the Eject
button.
2 Holding on to the disc edges only, lift the CD
or DVD out of the tray.
3 Place the disc in its case.
4 Close the disc tray by gently pushing the tray
into the computer.
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Handling CDs
Playing Music CDs
To avoid damaging a CD, follow these
guidelines:
The PC includes MusicMatch Jukebox (select
models) or Windows Media Player. This software
lets you play music CDs.
Return the CD to the case when you are
finished using it.
Handle the disc by its outside edges or center
hole only.
Do not touch the unlabeled side of a CD or
place the unlabeled side down on your desk.
Doing so could scratch the surface of the CD.
Store CDs at room temperature.
Using MusicMatch Jukebox
This software lets you play music CDs, as well as
record digital music files, create music CDs on
your CD-RW drive, organize your digital music
into libraries, and listen to music over the
Internet.
If you are connected to the Internet when playing
a music CD, MusicMatch Jukebox searches a CD
database on the Internet, displays the song titles
in the Playlist area, and then begins playing
the CD. The next time you play this CD, you
don’t need to be connected to the Internet —
MusicMatch Jukebox keeps the song titles.
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Common Tasks
To play a music CD:
1 Insert the music CD into the drive. The
MusicMatch Jukebox window opens.
Or
If the MusicMatch window does not
automatically open, click Start on the taskbar,
choose All Programs, MUSICMATCH, and
then select MusicMatch Jukebox.
3 To control the CD currently in the drive,
click the buttons in the MusicMatch Jukebox
window. To play a particular song, doubleclick its song title (or track number) in the
Playlist. You can also control the CD using
the media control buttons if your keyboard
has them.
For more information on this software, refer to
the online Help within the MusicMatch Jukebox
program. To view the Help menu:
1 Insert a CD in the drive. The MusicMatch
Jukebox window opens.
Or
2 If you are not currently connected to the
Internet, the CDDB Internet Connectivity
dialog box appears. If you want to search the
Internet for the name of the artist and the song
titles on the CD, you will need to connect to
the Internet and then click Continue lookup.
If you don’t want to connect to the Internet,
click Quit.
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If the MusicMatch window does not
automatically open, click Start on the taskbar,
choose All Programs, MUSICMATCH, and
then select MusicMatch Jukebox.
2 Click the Help menu in the MusicMatch
Jukebox menu bar.
Using Windows Media Player
This software lets you play music CDs, as well as
play DVDs when you have a DVD drive. You can
use it to record digital music files, create music
CDs on your CD-RW drive, organize your digital
music into libraries, and listen to music or view a
music video over the Internet.
To play a music CD:
Or
If the Windows Media Player window does not
automatically open, click Start on the taskbar,
choose All Programs, and then select
Windows Media Player.
2 To control the CD currently in the drive, click
the buttons in the Windows Media Player
window. To play a particular song, doubleclick its song title (or track number) in the
Playlist. You can also control the CD using
the media control buttons if your keyboard
has them.
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Common Tasks
1 Insert the music CD into the drive. The
Windows Media Player window opens.
When you click the Media Guide or the Radio
Tuner features, Windows Media Player connects
to the Internet and obtains information about the
CD selections or streaming radio stations.
Using the CD-RW Drive
For more information on this software, refer to the
online Help within the Windows Media Player
program. To view the Help menu:
Note: The CD-RW drive is available on select
1 Insert a CD in the drive. The Windows Media
Player window opens.
Or
If the Windows Media Player window does not
automatically open, click Start on the taskbar,
select All Programs, and then select
Windows Media Player.
2 Click the Help menu in the Windows Media
Player menu bar.
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Using the CD-RW drive, you can play a CD, or
record onto a recordable disc (CD-R or CD-RW).
models only.
1 Press the Eject button on the door of your
CD-RW drive, and place a CD in the center
of the CD-RW disc tray.
2 Close the disc tray by gently pushing the tray
into the computer.
3 Click Start on the taskbar.
4 Click My Computer.
5 Double-click the CD Drive icon.
To open RecordNow program:
1 Click Start on the taskbar.
2 Choose All Programs.
3 Choose RecordNow.
4 Click RecordNow again.
Note: For information about recording onto CDs, refer
to the Help menu in the RecordNow program.
Playing DVD Movies
Playing a DVD
DVDs automatically play after you insert the disc.
Note: DVD movies are often localized to geographical
countries/regions. For information about this, see
“Using Country/Region Codes” on page 62.
1 Insert the disc into the DVD-ROM drive.
Note: On a double-sided DVD, read the text
around the inner hole of the disc to determine
which side (A versus B or Standard versus
Widescreen) to play. Place the disc in the tray
with the label face up for the side you want
to play.
The DVD-ROM drive (select models only) can run
software on CD-ROMs, play music CDs, and play
DVD movies and software.
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Common Tasks
From there, you can copy audio or data files to
a CD using the RecordNow software program.
2 Close the disc tray by gently pushing the tray
into the computer. The movie plays in its own
resizable window, and the WinDVD control
panel appears.
You may want to start WinDVD and adjust the
settings before inserting the disc and starting the
movie.
To start WinDVD without a disc in the drive:
1 Click Start on the taskbar.
2 Choose All Programs.
3 Choose InterVideo WinDVD.
4 Click InterVideo WinDVD. The WinDVD
video window and control panel open.
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™
For information on the WinDVD software,
refer to the online Help within the program.
To view the Help menu:
1 Insert a DVD disc in the drive. The WinDVD
window opens.
Or
If the program does not automatically
open, click Start on the taskbar, choose
All Programs, InterVideo WinDVD,
and then click InterVideo WinDVD again.
2 Click the ? in the WinDVD menu bar.
Each title is divided into multiple chapters.
A chapter is a particular segment or scene in
the movie. When watching a DVD movie, you
have the ability to jump to the next chapter,
the previous chapter, or to a specific chapter.
A single image in a movie is called a frame.
Using the WinDVD Control Panel
The WinDVD control panel automatically
appears when you insert a DVD.
If you are playing a movie full screen and the
panel is hidden, you can redisplay it as follows:
1 Right-click anywhere in the video window.
Understanding DVD Terminology
2 Click Player. The control panel appears.
To understand the DVD controls, you should be
familiar with DVD terminology. Each DVD can
hold one or more titles. Most full-length movies
have only one title on the DVD, but some DVDs
include several short movies, with each movie
being a separate title.
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Common Tasks
Viewing Help Information
To see what a button does on the control
panel, place the mouse pointer on the
button; the button title appears onscreen.
To move the WinDVD control panel,
place the mouse pointer on the panel
(but not on a button), and drag it to the
desired location on the screen.
To resize the video window when it is not
full screen, place the mouse pointer on a
window corner and drag the border.
Or
Click the Full Screen button in the
upper-right corner of the WinDVD
control panel.
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Using Country/Region Codes
DVDs sometimes come with country/region
codes imprinted as part of the disc data. These
codes prevent DVD movies from being played
in countries/regions of the world that are
different from where they were sold. You can
play DVDs from other countries/regions only five
times before the country/region code locks and
becomes permanent. Once the code locks, you
can only play DVDs from that country/region.
When the country/region code locks, if you
need help, contact HP Support.
The country/region number is usually placed
over a world globe printed on the DVD
packaging and disc.
The six major DVD countries/regions are:
Country/Region 1: North America
Country/Region 2: Japan, Europe,
Middle East, South Africa
Country/Region 3: Southeast Asia
Country/Region 4: Australia,
New Zealand, Mexico, Central and
South America
Country/Region 5: Northwest Asia,
North Africa
Country/Region 6: China
WinDVD is not pre-set to a particular
country/region — the country/region code of
the first DVD movie you play determines your
DVD country/region.
For example, if you play a DVD with a
country/region 1 code, WinDVD sets the current
country/region of your DVD-ROM player to 1. If
you later play a DVD that is coded for a different
country/region, WinDVD asks if you want to set
this as the current country/region.
Warning: You can change the
country/region code only five times
before the setting becomes permanent.
When the country/region code locks, if
you need help, contact HP Support.
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Common Tasks
DVDs without country/region codes will play
on any player or drive in any country/region.
Using the Combo Drive
The combination drive is available on select
models only. It combines the functions of two
drives into one: either a DVD+RW/+R drive
and a CD-RW drive, or a DVD-ROM drive
and a CD-RW drive.
When you insert a disc in the combo drive, the
computer automatically detects the type of disc:
If you insert a blank CD-R or CD-RW, use
RecordNow to copy audio or data files.
If you insert a blank DVD, a program opens
for you to use to record to the disc. See
“Using the CD-RW Drive” on page 58.
Using the
DVD+RW/+R Drive
If you insert a software program CD, it is
available for use.
The DVD+RW/+R drive is available on select
models only.
If you insert a music CD, a window opens
for the program that plays CDs. See
“Playing Music CDs” on page 55.
If you insert a DVD movie, the Video window
and WinDVD control panel open. See
“Playing DVD Movies” on page 59.
The DVD+RW/+R drive plays movie DVDs
and music CDs, reads data CDs and DVDs,
and records files to DVD+RW, DVD+R, CD-R,
and CD-RW discs.
Note: There are two types of DVD discs: DVD+R/RW
and DVD-R/RW. DVD-R and DVD-RW discs
do not work in the DVD+RW/+R drive.
The guide for this drive is printed and included
in the computer box (select models).
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Playing Video CDs
Using HP Pavilion PC Tools
You can play MPEG (Motion Picture Experts
Group) videos. These MPEG-1 files have a
.dat or .mpg extension.
The HP Pavilion PC Tools folder in the
All Programs/Hewlett-Packard menu contains
special utilities for HP Pavilion owners. For
example, you’ll find a utility for displaying
system information. This folder also contains
the HP Tour Guide and any onscreen guides
included with your PC.
To play a video CD, insert the CD into a
CD drive or a DVD drive, and use either
Windows Media Player or WinDVD program.
Refer to “Using Windows Media Player“ on
page 57, or to “Using the WinDVD Control
Panel“ on page 61.
To see the items in the HP Pavilion PC Tools
folder:
Common Tasks
1 Click Start on the taskbar.
2 Choose All Programs.
3 Choose Hewlett-Packard.
4 Click hp pavilion pc tools.
5 Click an item to view or use it.
Note: If there are no guide titles listed in HP Pavilion
PC Tools, your PC has no onscreen guides.
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Getting HP Updates for the PC
HP provides an Internet-based service that
includes informing you when updates are
available for your PC.
The updates from HP messages are also
available to you through the HP Web site under
the driver update and support information for
your model PC. To go to the Web site, see
“Visiting the Hewlett-Packard Web site” on
page 44.
Using HP Center to
Receive Messages from HP
HP Center is a service provided by HP to bring
you important information about your PC:
Product notices
System updates
Tips
Special HP offers for your PC
Messages arrive while you’re connected to the
Internet and may display an alert or a notice on
your desktop. View messages as they arrive or
read them later. A message always asks for your
permission before installing a system update on
the PC.
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HP Updates
Informing You of Changes
Starting HP Center
Turning Off the HP Center Service
After you view or close a message, it will not
automatically display again.
To turn off the HP Center Service:
To read a previously received message, open
HP Center:
Note: If you change your mind later, you can turn on the
service. See “Re-enabling the HP Center Service”
in the following section.
1 Click Start on the taskbar.
1 Click Start on the taskbar.
2 Choose All Programs.
2 Choose All Programs.
3 Choose hp center.
3 Choose hp center.
4 Click hp center again.
4 Click Disable hp center.
HP Center opens and lists titles of all messages.
To read a message, double-click the message title
in the window. You can close this window, and
HP Center remains active.
The service is turned off until you re-enable it.
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Re-enabling the HP Center Service
To turn on the service:
When you re-enable the HP Center Service,
the service runs whenever you are connected to
the Internet, and you receive messages as they
become available.
If you disable the service, you can use the
Re-enable hp center icon on the desktop to turn
on the service.
Double-click the Re-enable hp center icon
on the desktop.
Or
1 Click Start on the taskbar.
2 Choose All Programs.
3 Choose hp center.
HP Updates
4 Click Re-enable hp center.
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Help
Resolving Problems
Troubleshooting
For help on general and miscellaneous problems you may be experiencing with the PC, refer to the
following pages for possible solutions. Look up the description of the problem, and try the solution listed.
For more detailed information, press the Help button on your keyboard, or click Start on the taskbar and
select Help and Support.
Problem
Solution
My computer won’t
turn on at all.
When you press the On button on the front of the computer, the following events
should happen:
1 The keyboard indicator lights flash.
2 The light next to the diskette drive flashes.
3 The hard disk spins or the diskette drive makes a noise.
4 The computer makes one beep indicating it is operating properly.
Warning: Your system is provided with a voltage select switch for use in a
115 or 230 VAC power system. The voltage select switch has been pre-set
to the correct voltage setting for use in the particular country/region
where it was initially sold. Changing the voltage select switch to the
incorrect position can damage your PC and void any implied warranty.
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Problem
Solution
My computer won’t
turn on at all.
(continued)
If the computer doesn’t go through the above procedure, check the following:
The power cord and all cables are securely plugged into the computer.
The power cord is plugged into a grounded outlet. Check to see whether the outlet
works by plugging another item into it.
The monitor is connected to the computer, plugged in, and turned on.
I installed a new
printer or other
device, and it won’t
work.
Be sure that you installed the device drivers that came with the new device.
You may need an updated driver for Windows XP. For non-HP peripherals,
contact the vendor directly. For HP peripherals, visit the HP Web site. Refer to
your Support Guide for details.
The computer doesn’t
make any sound.
Note: Some systems include an adapter cable for the speakers. The left and right speaker cables
plug into the adapter cable. The adapter cable plugs into the speaker port on the back of
the computer.
72
Check the speaker connection.
If your speakers have a power button, check whether it is turned on and the
power supply is turned on (select models only).
Remove the headphone connection.
Use the keyboard controls to increase the volume.
Press the Mute button on the keyboard to see if the mute feature is turned on.
Click the Volume icon on the taskbar. Increase the volume, and make sure the
Mute box is not selected.
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Solution
The computer (or part
of it) doesn’t seem to
be working.
Try restarting the computer as follows:
1 Click Start on the taskbar.
2 Click Turn Off Computer.
3 Click Restart.
If the computer shows no response to mouse or keyboard actions, reset the computer:
1 Press and hold the On button until the system turns off.
2 Wait a few seconds, and turn the computer back on.
Note: Using the On button to reset the system is not recommended and should be used only
as a last resort.
A software program, software driver, or the operating system software may be
corrupted, erased, or damaged. You can use application recovery or system recovery
to reinstall the software. Refer to “Using Application Recovery and System Recovery“
on page 77.
It’s possible that a voltage spike, power outage, or brownout has occurred.
Symptoms of voltage spikes include a flickering video display, unexpected computer
startups, and the computer not responding to your commands. A voltage spike can
occasionally corrupt or destroy files, so it is a good idea to consistently make backup
copies of your data files. Prevent voltage spikes by installing a surge suppressor made
for use with computers between the power outlet and the computer power cord.
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Help
Problem
Problem
Solution
The monitor doesn’t
work, even though the
computer appears to.
When I push one
of the special or
multimedia buttons on
the keyboard, nothing
happens.
74
Check the connection of the power cord into the monitor.
Make sure the monitor is turned on — it has its own power button.
Make sure the monitor power cord is plugged into a grounded outlet. Check to see
whether the outlet works by plugging another item into it. (If the light on the front of
the monitor is lit, the monitor is getting power.)
Check the cable connection between the monitor and the computer. The cable
connectors must be pushed in all the way.
Adjust the brightness and contrast controls on the monitor.
Check the button configuration. To reconfigure the button:
1 Click Start on the taskbar.
2 Click Control Panel.
3 Click Printers and Other Hardware, if present.
4 Double-click Keyboard.
5 In the Keyboard Properties window that appears, click the Buttons tab.
6 Double-click the button you want to change. The button configuration window
displays.
7 Choose the button capability from the drop-down list. Enter the Display Label and
the Address. (For a Web site, enter the complete Web site URL in the Address box.)
8 Click OK.
9 On the Buttons tab, click Apply.
10 Repeat steps 6 through 9 for each button you want to reconfigure.
11 Click OK when you are finished reconfiguring the keyboard.
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Solution
My keyboard doesn’t
work, even though the
computer and monitor
seem to work.
The AOL program
comes up even though
I’m not using it.
If the PC beeps repeatedly or if nothing happens when you press keys, it’s possible
that the keyboard is connected improperly.
PS/2 keyboards only: Check that the cable connector pins are straight.
Make sure the keyboard is connected to the keyboard port, not to the mouse port.
If you need to reconnect these two cables, turn the computer off, reconnect the cables,
and then turn the computer back on.
Try restarting the computer (click Start, select Turn Off Computer, and click
Restart). If that doesn’t work, press and hold the computer On button until the
computer turns off (approximately five seconds). Then turn the computer back on.
If AOL opens when you are using another Internet Service Provider (ISP), the PC is still
trying to use AOL for Internet access and you may want to remove the AOL program.
To uninstall AOL:
1
2
3
4
Click Start on the taskbar.
Click Control Panel.
Double-click Add or Remove Programs.
Select America Online, click Change/Remove, and then click Yes when the
confirmation window opens.
Note: Removing the AOL program will not cancel your account with AOL.
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Help
Problem
Problem
Solution
The mouse doesn’t
work, even though
everything else does.
If nothing happens when you move the mouse, it’s possible that the mouse is
connected improperly.
PS/2 mouse only: Check that the cable connector pins are straight. Make sure the
mouse is connected to the mouse port, not to the keyboard port. To reconnect these
two cables, turn the computer off, reconnect the cables, and then turn the computer
back on.
If the pointer doesn’t move on the screen when you move the mouse, clean the mouse.
For an optical mouse, wipe the light sensor lens on the bottom of the mouse with a
lint-free cloth. For a roller ball mouse:
1 Remove the mouse ball by unscrewing the bottom of the mouse.
2 Clean the mouse ball with a damp cloth (not paper).
3 Use your finger to move the rollers in the mouse ball housing, and remove lint
and dust.
4 Replace the mouse ball, and screw on the cover.
The computer might have stopped. Reset the computer by pressing and holding
the computer On button until the computer turns off (approximately five seconds).
Then turn the computer back on.
The keyboard Print
button doesn’t work.
Some programs do not recognize the Print button.
I cannot remove a
CD or DVD disc.
You cannot remove a CD or DVD disc after you have turned off the computer.
Turn on the computer, and press the Eject button to extend the tray.
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Using Application Recovery
and System Recovery
Note: Your PC does not include recovery CDs.
Recovery CDs contain a complete image of the
original HP Pavilion home PC hard drive contents.
You can make your own recovery CDs; see
“Using HP Recovery CD Creator“ on page 81.
System Restore
Recovery
Before using the HP Pavilion System Recovery
or Application Recovery program, use
System Restore.
Warning: Try System Restore before
using the HP Pavilion System Recovery
program.
If software on your hard drive accidentally
gets erased or damaged, first use the Microsoft
System Restore feature in Windows XP to restore
the computer system and program settings.
System Restore returns the computer settings
to a selected restore point without affecting
user programs or document files. For more
information, type System Restore into the
Search box in Help and Support.
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Application Recovery
Note: Not all models include the Application
Recovery program. Perform steps 1 through 5 of
“To Start Application Recovery.” If hp application
recovery appears in the hp pavilion pc tools folder,
then your PC includes the HP Pavilion Application
Recovery program.
If an individual application or driver accidentally
gets erased or damaged, you can reinstall the
software using the HP Pavilion Application
Recovery program.
Note: Do not use Application Recovery to reinstall
software programs that came on CDs or DVDs
included in the computer box. Reinstall these
programs directly from the CDs or DVDs.
To start Application Recovery:
1 Close all applications and folders.
2 Click Start on the taskbar.
3 Choose All Programs.
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4 Choose Hewlett-Packard.
5 Choose hp pavilion pc tools.
6 Click hp application recovery.
The recovery box appears.
7 Click Application Installation or
Driver Installation, and then click Next.
8 Select the driver or application program to
install, and then click Install.
9 Follow the onscreen instructions.
10 Repeat steps 7 through 9 to install other drivers
or applications.
11 When you have finished recovering
applications or drivers, close the Application
Recovery program. Then click Start, click
Turn Off Computer, and click Restart to
restart the PC.
Warning: Do not skip this last step!
You must restart the computer when you
are finished recovering applications or
drivers.
When other methods of repairing your
system software (like System Restore or
Application Recovery) fail, you may want to
use the HP Pavilion System Recovery program
as a last resort to reinstall the software.
When needed, you can reinstall the operating
system and the application software that was
originally installed on the computer at the factory
by using the System Recovery program.
Warning: The HP Pavilion System
Recovery program will delete any data
or programs that you installed after
purchase. Be sure to back up any
data that you want to keep onto a
removable disc.
The System Recovery program uses a special
recovery partition on the hard disk that stores
an image of the original software.
Note: The system recovery image is in a partition area of
the hard drive; this disk space is not available for
your use.
In the unlikely event that you replace the
hard drive, or somehow damage the data in
the special recovery partition on the hard drive,
you use recovery CDs to reinstall the operating
system and software to the hard disk drive.
See “System Recovery Using Recovery CDs“
on page 81.
Make your own recovery CDs before you need
them; see “Using HP Recovery CD Creator“ on
page 81. If you do not have recovery CDs when
you need them, you must contact HP Support
for help.
To contact HP Support, see the Support Guide,
included in the computer documentation, for
the HP Customer Care telephone number.
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Recovery
System Recovery
To start System Recovery:
4 Click Yes to continue with the recovery
process. Continue with step 7.
1 Turn off the PC. Disconnect all peripheral
devices from the PC except the monitor, the
keyboard, and the mouse. Turn on the PC.
5 Wait a few seconds, and then press the
On button to turn the computer on.
2 Do one of the following:
6 During the startup, do the following to enter
the System Recovery program:
If the computer responds: click Start on the
taskbar, choose All Programs, choose
Hewlett-Packard, choose hp pavilion
pc tools, and click hp pc system
recovery. Continue with step 3.
Or
If the computer does not respond, press
and hold the On button until the computer
turns off. Continue with step 5.
3 Wait until the System Recovery box appears
asking Do you really want to start HP PC
System Recovery?
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When the blue screen with the HP Invent logo
appears, press the F10 key on the keyboard.
(You have only a few seconds to press the
F10 key before the normal startup process
continues.)
7 Follow the onscreen instructions. Insert
recovery CD #1 if directed.
8 Complete the computer startup, and finish
the registration process. Then reconnect
all peripheral devices.
Make your own recovery CDs before you need
them; see “Using HP Recovery CD Creator“ on
page 81. If you do not have recovery CDs when
you need them, you must contact HP Support
for help.
The recovery CDs can be used only with the
specified PC model. The CDs are licensed for
use only with your HP Pavilion home PC. The
recovery CDs can install the operating system
and software on your computer hard disk drive if
the software becomes corrupted or is accidentally
erased.
Using HP Recovery CD Creator
Make recovery CDs for your PC by using
HP Recovery CD Creator before you experience
any problem.
The recovery CD set is a complete image of the
original HP Pavilion home PC hard disk drive
contents and is matched to your PC model
number. The CD set contains the operating
system, drivers, and application software that
were originally installed on the computer at the
factory.
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81
Recovery
System Recovery
Using Recovery CDs
You can use this program to make only one set of
recovery CDs for your PC. The recovery CDs you
create can be used only on your PC.
Note: If you do not have recovery CDs when you need
them, you must contact HP Support for help.
To use this program, your PC must have a CD-RW
drive or other drive that can write to the CDs. If
necessary, purchase a Windows XP–compatible
CD-RW drive from your local computer or
electronics store.
The number of CDs in the recovery set
depends on your PC model. The program tells
you the number of CDs needed to make the set.
The process takes some time, including up to
30 minutes per CD to verify that the information
is correct.
You can quit the process at any time. The next
time you run the program, it begins where you
left off.
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To run HP Recovery CD Creator:
1 Close any open programs. To close
programs, click X in the upper-right
corner of each window.
2 Click Start on the taskbar.
3 Choose All Programs.
4 Choose Hewlett-Packard.
5 Choose hp pavilion pc tools.
6 Click hp pc recovery CD creator.
The creator box appears.
7 Follow the onscreen instructions. Label
each CD disc as you make it.
Store the recovery CDs in a safe place for
future use.
The recovery CDs provide two recovery options:
Standard Recovery: This is a nondestructive recovery, which recovers factoryshipped programs, drivers, and the operating
system without affecting any data files that you
may have created since purchasing this PC.
Some data files may be difficult to find after
the system recovery, so it is best to back up
all hard disk files before performing a system
recovery.
Full System Recovery: This recovery erases
and reformats the hard disk drive, creates a
new hard disk partition, erases all added hard
disk data, and then reinstalls the operating
system. You must reinstall any software that
was not installed on the computer at the
factory.
To start System Recovery using recovery CDs:
1 If the computer responds, back up all data files
that you want to save onto removable media,
such as CD-RW or diskette. Remove the
backup CD or diskette you’ve made.
2 Turn off the computer:
Recovery
Starting System Recovery Using
Recovery CDs
If the computer responds: click Start on
the taskbar, click Turn Off Computer,
and then click Turn Off.
Or
If the computer does not respond: press
and hold the On button approximately
5 seconds until the computer turns off.
3 Disconnect all peripheral devices from the
PC except the monitor, the keyboard, and
the mouse.
4 Press the On button on the front of the PC to
turn on the computer.
Note: If your PC has a blank or corrupted hard disk,
you will only see the full system recovery option.
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83
5 Enter the BIOS setup program during
the startup: When the blue screen with the
HP Invent logo appears, press the F1 key
on the keyboard until Entering SETUP is
displayed. (You only have a few seconds to
press the F1 key before the normal startup
process continues.) Wait until the BIOS setup
program opens.
6 Press the right arrow key to select Boot.
7 Press the down arrow key to select
Boot Device Priority, and then press Enter.
8 Change the first boot device to CD-ROM
using one of these methods:
Press the down arrow key to select the
CD-ROM item. Press the + (plus) key to
move the CD-ROM item up until it is the
first item in the list.
Or
84
Press the down arrow key to highlight the
First Boot Device selection. Press the + (plus)
key until CD-ROM is the selection.
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When installation is complete, you’ll return
the BIOS to the original setting.
9 Press the Eject button on the top CD-ROM
drive, and wait for the tray to open. Insert
Recovery CD #1 and close the tray.
10 Press the F10 key to save the changes and
exit BIOS.
11 With Yes selected, press Enter.
12 The PC starts the recovery; wait for the
onscreen instructions to display, and then
follow those instructions:
For standard recovery, press R, and then
press R again. Click Next to proceed
with the non-destructive system recovery.
Click Yes to start the recovery. Insert the
remaining CDs when directed.
Or
If your PC hard disk drive is blank or
corrupted, press R to perform a full system
recovery. Insert the remaining CDs when
directed.
18 Change the first boot device using one of these
methods:
13 When the recovery program finishes, click
Restart to restart the computer.
14 Before the computer restarts, the CD tray
ejects. Remove the CD.
15 Return the BIOS to the original setting. Enter
the BIOS setup program during the startup:
When the blue screen with the HP Invent logo
appears, press the F1 key on the keyboard
until Entering SETUP is displayed. (You only
have a few seconds to press the F1 key
before the normal startup process continues.)
Wait until the BIOS setup program opens.
16 Press the right arrow key to select Boot.
Press the down arrow key or up arrow key
to select the CD-ROM item. Press the –
(minus) key to move the CD-ROM item down
until it is the third item in the list.
Or
Press the down arrow key to highlight the
First Boot Device selection. Press the + (plus)
key until Floppy is the selection.
19 Press the F10 key to save the changes and
exit BIOS.
20 With Yes selected, press Enter. After the
computer restarts, a series of startup screens
appear. To proceed with the initial Microsoft
Windows setup, you must answer a few
questions.
17 Press the down arrow key to select
Boot Device Priority, and then press Enter.
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85
Recovery
21 Complete the registration process, and then
reconnect all peripheral devices.
22 Reinstall software not originally installed on the
computer by the factory.
The partition:
Houses a backup version of the operating
system and the programs included with the PC.
Takes up about 5 GB of hard disk space,
reducing the total amount of space available
for your use.
23 Copy data files that you saved on the backup
CD or diskette you made to your hard disk.
Freeing Up Space on
Your Hard Disk Drive
The PC comes with a hard disk drive.
Depending on your model, the hard disk drive
has 20 gigabytes (GB) to more than 160 GB of
total disk space. The PC comes with preloaded
software programs and a partition within the
hard disk drive that takes up a certain amount
of space on the hard disk drive.
Note: The system recovery image is in a partition area of
the hard drive; this disk space is not available for
your use.
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Use the following procedures to:
View the amount of used and free disk space
by using the System Tools Disk Management.
Uninstall unneeded programs.
Use the Disk Cleanup utility.
Reinstall programs that came with the PC.
To view the amount of space on the hard disk:
1 Click Start on the taskbar.
2 Click Control Panel.
Increasing Available
Hard Disk Space
You can free up space on the hard disk
by uninstalling programs or by using the
Disk Cleanup utility to remove unneeded files.
3 Click Performance and Maintenance,
if present.
To uninstall programs:
4 Double-click Administrative Tools.
1 Click Start.
5 Double-click Computer Management.
The Computer Management window opens.
2 Click Control Panel.
6 Double-click Storage.
7 Double-click Disk Management (Local).
Information displays for each drive on your PC.
You may need to scroll the window to the right
to see the capacity and the free space sizes.
Recovery
Displaying Hard Disk Space
3 Double-click the Add or Remove
Programs, if present.
4 Click the program, and then click the
Change/Remove button.
5 Click OK when the confirmation window
opens.
6 Repeat steps 4 and 5 for each program you
want to remove.
7 Click Close.
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To use the Disk Cleanup utility:
Reinstalling Programs
1 Click Start.
You can reinstall most programs that came with
your PC.
2 Choose All Programs.
3 Choose Accessories.
4 Choose System Tools.
5 Click Disk Cleanup. Wait for the
calculations to complete.
6 Select the files you want to delete, and click
OK, and then click Yes.
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For programs that came on CDs or DVDs,
just reinsert the disc and follow the onscreen
instructions.
For preinstalled programs, follow the steps in
“Application Recovery” on page 78.
5.1 speakers, 22
6-In-1 memory card reader
card types, 50
using, 50
A
adjusting microphone volume, 27
adjusting speaker volume, 25, 72
All Programs, xx
America Online, troubleshooting, 75
Application Recovery, 77, 78
Application Recovery warning, 78
autoscrolling, mouse, 13
available hard disk space
checking, 87
increasing, 87
B
box contents, viii
browsing the Internet, 36
buttons
Eject, 53
E-Mail, 19
Help, 19
HP, 19
mouse, 12
mouse scroll wheel, 12
Mute, 20
Off. See shutting down
computer
On, 6
Power, 6
Print, 19
Search, 19
special keys, 16
Standby, 19
Start, 11
C
card reader, 6-In-1, 50
card types, memory card
reader, 50
carpal tunnel syndrome, 9
CD/DVD
country/region codes for
DVD, 62
drive types, 49
handling, 55
inserting, 53
keyboard button, 20
opening drive, 53
playing music, 55
removing, 54, 76
terminology for DVD, 61
using correct DVD disc, 64
CD-RW
writing to, 59
CD-RW drive
playing, 58
recording, 59
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Index
Index
chassis, symbols, xi
Combo drive, 64
components, 6
computer
Application Recovery, 77, 78
damage warning, 71
hibernation mode, automatic, 31
hibernation mode, manual, 30
no sound, 72
not working, 73
problem turning on, 71
replacement parts, 44
service locations, 44
setting it up, 5, 9
settings, 11
sleep mode. See hibernation mode
standby mode, about, 28
standby mode, automatic, 31
standby mode, manual, 28
System Recovery, 77
System Restore, 77
troubleshooting, 71
90
turning off, 28
turning on, 6
upgrading internal parts, 4
Connect button, 43
connecting
Ethernet adapter, 39
multi-channel speakers, 23
phone line, 42
to a Web site, 43
to the Internet, 42
connectors
PC front, ix
symbols on chassis, xi
Control Panel, opening, 11
corrupted software, 78
country/region code
warning, 63
country/region codes for
DVD, 62
creating recovery CD, 81
D
desktop, xvi
desktop tour, xxi
device not working, 72
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Disk Cleanup utility, 87
diskette
inserting, 50
using, 50
domain name, 35
drive
labels, 49
types, 49
drivers
finding, xx
updating, 44
DVD
country/region code
warning, 63
country/region codes, 62
discs, 64
Help, 61
inserting, 53
keyboard button, 20
opening drive, 53
playing, 59
removing, 54
terminology, 61
DVD+RW/+R, 64
E
Easy Internet Sign-up, xv, 42
Eject button, 53
e-mail
address, 35
keyboard button, 19
receiving, 46
sending, 46
tour, xxi
using Outlook Express, 47
erased software, 78
Ethernet adapter, connecting, 39
F
faxes, standby mode, 29
floppy disk. See diskette
freeing up hard disk space, 86
H
hard disk cleanup, 87
hard disk drive, freeing up space, 86
hard disk space
available, 87
increasing, 87
recovery partition, xxv
hardware warranties, 44
Help
MusicMatch Jukebox, 56
on the Web, 44
over the telephone, 8
Windows Media Player, 58
Help and Support, xviii
opening, 11
Help button, 19
hibernation mode, 28, 30
automatic, 31
manual, 30
high-speed Internet
connection, 39
home Web page, 43
HP button, 18
HP Center, 67
reading messages, 68
re-enabling, 69
starting, 68
turning off service, 68
HP drivers
finding, xx, 44
updating, 44
HP Pavilion
learning to use, xix, 11
HP Pavilion PC Tools, xx, 65
HP Picture Toolkit button, 20
HP Tour Guide, xxi, 65
HP Web site, 44
finding service locations, 44
getting replacement parts,
44
Windows XP Help, xxiii, 4
I
Internet
about, 33
browser programs, 42
browsing the Web, 36
connecting to, 37, 42
Easy Internet Sign-up, xv, 42
finding an ISP, 41
high-speed connection, 39
ISP-provided browser, 43
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Index
DVD+RW/+R drive, 64
using correct disc, 64
keyboard button, 19
searching the, 36
signing up with an ISP, 41
Internet Service Provider (ISP), defined, 34
Internet tour, xxi
introduction, 3
inventory checklist, viii
K
keyboard
features, 17
reconfiguring buttons, 21
troubleshooting, 74, 75
types of buttons, 18
keyboard keys
alphanumeric, 14
arrow, 15
function, 15
numeric, 16
L
logging off, 11
92
M
manuals
online, 4, 44, 45
memory card reader
card types, 50
messages from HP
reading, 68
turning off, 68
turning on, 68, 69
microphone, 26
adjusting volume, 27
using with multi-channel
speakers, 24
Microsoft XP Help, xxiv, 4
modem
modem on hold, 39
setting up, 37
v.92, 39
monitor, 6
monitor, troubleshooting, 74
mouse
autoscroll feature, 13
buttons, 12
left-handed, 12
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optical, 12
panning feature, 14
roller ball, 12
scroll wheel button, 13
scrolling, 12
troubleshooting, 76
using, 12
MPEG video, playing, 65
Multi-channel Sound
Manager, 23
multi-channel speakers, 22
connecting, 23
selecting, 23, 24
using a microphone, 24
music
Help in MusicMatch
Jukebox, 56
Help in Windows Media
Player, 58
keyboard button, 20
MusicMatch Jukebox,
20, 55
playing, 55, 57
Windows Media Player, 57
Mute button, 20
Net. See Internet, about
network cable warning, 40
network interface adapter
about, 39
connecting, 39
network interface card, 39
NIC, 39
no sound, 72
O
Off button. See shutting down computer
On button, 6
online manuals, 4, 44, 45
onscreen guides, 65
operating system, 11
reinstalling, 81
operating system help, xxiv, 4
Outlook Express
receiving e-mail, 48
sending e-mail, 47
P
panning, scrolling mouse, 14
peripherals, 6
playing DVD movies, 59
disc types, 64
Plug and Play, xi
Power button, 6
power management settings,
modifying, 31
Print button, 19
not working, 76
printer, troubleshooting, 72
problem
computer not working, 73
DVD-R disc not working, 64
DVD-RW disc not
working, 64
keyboard, 74, 75, 76
monitor, 74
mouse, 76
no sound, 72
printer, 72
troubleshooting, 71
turning on computer, 71
problem resolution,
troubleshooting, xix, 71
product notices, 67
R
receiving e-mails, 46
reconfiguring keyboard buttons,
21
RecordNow program, 59
recovering system
recovery CDs, xxv
System Restore, 77
using CDs, 81
Recovery CD Creator, 81
recovery CDs, xxv
region code, 62
registering with HP, xiv, 7
reinstalling software, 78, 79, 88
removing unneeded software, 87
repetitive strain injury (RSI), 9
replacement parts, 44
restoring system, 77
RJ-45 port, 40
S
safety warnings, 1
saving electricity, 28
scrolling mouse, 12
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Index
N
Search button, 18
searching for files or folders, 11
searching the Internet, 36
selecting programs or documents, 11
sending an e-mail, 46
service locations, 44
setting up computer, 5, 9
settings
viewing or changing, 11
Volume Control, 25, 26
shortcut icons, xvi
shutting down computer, 28
sleep mode. See hibernation mode
software
corrupted, 78
erased, 78
finding, xx
reinstalling, 78, 79, 88
uninstalling, 87
updating, 44
solving common problems, 71
sound manager
multi-channel, 23
sound, troubleshooting, 72
94
speaker volume, adjusting, 25
speakers, 22
multi-channel, 22
special offers, 67
Standby button, 19
standby mode
about, 28
automatic, 31
manual, 29
Start button, 11
Start menu contents, xvii, 11
starting WinDVD, 60
Support telephone numbers, xxii,
4, 8
support updates, 4
surface, using mouse on, 12
symbols on chassis, xi
System Recovery, 79, 80
using recovery CDs, 81
System Recovery warning, 79
System Restore, 77
system updates, 67
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T
taskbar, Windows, 11
technical specifications, 44
technical support, 44
terminology for DVD, 61
tips, 67
tour
desktop, xxi
e-mail, xxi
Internet, xxi
software, xxi
Tour Guide, xxi, 65
tours in Help and Support, 11
troubleshooting, xix, 71
turning off
computer, 28
messages from HP, 68
turning on computer
first time, 6
troubleshooting, 71
tutorials in Help, 11
uninstalling software, 87
updating
drivers, 44
software, 44
system, 67
Upgrading and Servicing the PC guide, 4
upgrading to v.92 modem features, 39
URL
defined, 35
using, 43
using 6-In-1 memory card reader, 50
using a microphone, 26
using the diskette (floppy) drive, 50
V
v.92 modem, 39
Video CDs, 65
viewing onscreen guides, 65
virus protection, 8
voltage requirements, 1
voltage warning, 71
volume
adjusting, 25, 72
adjusting microphone, 27
controls, 20
show Volume icon on
taskbar, 25
Volume Control settings window,
25, 26
W
warranty, xxii, 8
warranty warning, 71
Web. (See also Internet)
browser programs, 42
defined, 34
page, 34
searching the, 36
site, 44
Windows, 11
Windows Media Player, 57
Help, 58
Windows XP
device drivers, 44, 72
Help, xxiv, 4
WinDVD
control panel, 61
starting, 60
working in comfort, 9
World Wide Web (WWW),
defined, 34
Quick Start Guide
Filename: sa3rwqs.doc
Title: HP-Print2k.dot
Template: HP-Print2K.dot
Author: JimL
Last Saved By: kimt
Revision #: 164
Page: 95 of 122
Printed: 10/17/02 03:42 PM
Index
U
95
96
HP Pavilion home PC
Filename: sa3rwqs.doc
Title: HP-Print2k.dot
Template: HP-Print2K.dot
Author: JimL
Last Saved By: kimt
Revision #: 164
Page: 96 of 122
Printed: 10/17/02 03:42 PM
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