HP 2000C, 2000c Printer series User's manual

HP 2000C, 2000c Printer series User's manual
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User’s Guide
English
HP 2000C
Professional Series
Color Printer
User’s Guide Number C4530-90019
Printed in U.S.A. 1/98
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Hewlett-Packard Limited Warranty Statement
A.
1.
2.
3.
4.
5.
6.
7.
8.
9.
HP Product
Duration of Limited Warranty
Software
90 Days
Ink Cartridges
90 Days
Printheads
1 Year
Printer and Related HP Hardware
1 Year
Extent of Limited Warranty
Hewlett-Packard (HP) warrants to the end-user customer that
the HP products specified above will be free from defects in
materials and workmanship for the duration specified above,
which duration begins on the date of purchase by the customer.
Customer is responsible for maintaining proof of date of
purchase.
For software products, HP’s limited warranty applies only to
a failure to execute programming instructions. HP does not
warrant that the operation of any product will be uninterrupted
or error free.
HP’s limited warranty covers only those defects which arise as a
result of normal use of the product, and do not apply to any:
a. Improper or inadequate maintenance or modification;
b. Software, interfacing, media, parts, or supplies not provided
or supported by HP; or
c. Operation outside the product’s specifications.
For HP printer products, the use of a non-HP ink cartridge or
a refilled ink cartridge does not affect either the warranty to
the customer or any HP support contract with the customer.
However, if printer failure or damage is attributable to the use
of a non-HP or refilled ink cartridge, HP will charge its standard
time and materials charges to service the printer for the
particular failure or damage.
If HP receives, during the applicable warranty period, notice of
a defect in any software, media, or ink cartridge product which
is covered by HP’s warranty, HP shall replace the defective
product. If HP receives, during the applicable warranty period,
notice of a defect in any hardware product which is covered by
HP’s warranty, HP shall either repair or replace the defective
product, at HP’s option.
If HP is unable to repair or replace, as applicable, a defective
product which is covered by HP’s warranty, HP shall, within a
reasonable time after being notified of the defect, refund the
purchase price for the product.
HP shall have no obligation to repair, replace, or refund until
the customer returns the defective product to HP.
Any replacement product may be either new or like-new,
provided that it has functionality at least equal to that of the
product being replaced.
HP’s limited warranty is valid in any country where the covered
HP product is distributed by HP except for the Middle-East,
Africa, Argentina, Brazil, Mexico, Venezuela, and France’s
“Départements D’Outre-Mer”; for those excepted areas, the
warranty is valid only in the country of purchase. Contracts for
additional warranty services, such as on-site service, may be
available for any authorized HP service facility where the listed
HP product is distributed by HP or an authorized importer.
B. Limitations of Warranty
1. TO THE EXTENT ALLOWED BY LOCAL LAW, NEITHER HP NOR
ITS THIRD PARTY SUPPLIERS MAKE ANY OTHER WARRANTY OR
CONDITION OF ANY KIND, WHETHER EXPRESS OR IMPLIED,
WITH RESPECT TO THE HP PRODUCTS, AND SPECIFICALLY
DISCLAIM THE IMPLIED WARRANTIES OR CONDITIONS OF
MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS
FOR A PARTICULAR PURPOSE.
C. Limitations of Liability
1. To the extent allowed by local law, the remedies provided in
this Warranty Statement are the customer’s sole and exclusive
remedies.
2. TO THE EXTENT ALLOWED BY LOCAL LAW, EXCEPT FOR THE
OBLIGATIONS SPECIFICALLY SET FORTH IN THIS WARRANTY
STATEMENT, IN NO EVENT SHALL HP OR ITS THIRD PARTY
SUPPLIERS BE LIABLE FOR DIRECT, INDIRECT, SPECIAL,
INCIDENTAL, OR CONSEQUENTIAL DAMAGES, WHETHER
BASED ON CONTRACT, TORT, OR ANY OTHER LEGAL THEORY
AND WHETHER ADVISED OF THE POSSIBILITY OF SUCH
DAMAGES.
D. Local Law
1. This Warranty Statement gives the customer specific legal rights.
The customer may also have other rights which vary from state
to state in the United States, from province to province in
Canada, and from country to country elsewhere in the world.
2. To the extent that this Warranty Statement is inconsistent with
local law, this Warranty Statement shall be deemed modified to
be consistent with such local law. Under such local law, certain
disclaimers and limitations of this Warranty Statement may not
apply to the customer. For example, some states in the United
States, as well as some governments outside the United States
(including provinces in Canada), may:
a. Preclude the disclaimers and limitations in this Warranty
Statement from limiting the statutory rights of a consumer
(e.g. the United Kingdom);
b. Otherwise restrict the ability of a manufacturer to enforce
such disclaimers or limitations; or
c. Grant the customer additional warranty rights, specify the
duration of implied warranties which the manufacturer cannot
disclaim, or not allow limitations on the duration of implied
warranties.
3. FOR CONSUMER TRANSACTIONS IN AUSTRALIA AND NEW
ZEALAND, THE TERMS IN THIS WARRANTY STATEMENT,
EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT
EXCLUDE, RESTRICT, OR MODIFY, AND ARE IN ADDITION TO,
THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE
SALE OF HP PRODUCTS TO SUCH CUSTOMERS.
Environmental Attributes of the HP 2000C Printer
Environmental Statement
Hewlett-Packard continuously improves the
design and production processes of HP printers
to minimize the negative impact on the office
environment and on the communities where
printers are manufactured, shipped, and used.
Hewlett-Packard has also developed processes to
minimize the negative impact of the disposal of
the printer at the end of printing life.
Reduction and Elimination
Printer Packaging: Packaging materials have been
reduced, saving roughly 50% in fuel and, therefore,
fuel emissions.
Ink Consumption: EconoFast mode uses about 1/2
the amount of black ink for text compared to
Normal mode. EconoFast mode uses 1/3 to 1/4 less
ink than Normal mode for color, thereby extending
the life of the ink cartridge.
Paper Use: The printer’s manual duplexing, or twosided printing option, reduces paper usage and the
resulting demands on natural resources. This printer
is suited for the use of recycled papers according to
DIN 19 309.
Ozone: All ozone-depleting chemicals (CFCs for
example) have been eliminated from HewlettPackard manufacturing processes.
Printer Packaging: The printer packaging, the
expanded polystyrene packaging inserts, and the
clear polyethylene bags containing the printer
drivers do not contain any halogenated polymers
and are 100% recyclable.
Plastic Parts: All plastic parts of the printer and
packaging are marked according to international
standards, to enable the identification of these parts
for recycling. The plastics used in the printer
housing and chassis are technically recyclable.
Product Longevity: To ensure the longevity of
your printer, HP provides the following:
Extended Warranty – HP SupportPack offers a
three year protection plan. HP SupportPack must be
purchased within 30 days of your product purchase.
Contact the nearest HP dealer about this service.
Spare Parts and Consumables Availability for at
least five years after production has stopped.
Energy Consumption
This printer was designed with energy conservation
in mind. This printer uses less than 8 watts in
stand by mode, which easily qualifies it as an
energy-saving computer printer under the U.S.
Environmental Protection Agency’s Energy Star
Computers Program.
Recycling
Design for recycling has been incorporated into this
printer. The number of materials has been kept to a
minimum, and dissimilar materials have been
designed to separate easily. Fasteners and
connections are easy to locate, access, and remove
using common tools. High-priority parts have been
designed to be accessed quickly for efficient
disassembly and repair. Plastic parts have been
primarily designed in no more than two colors to
enhance recycling options.
Off-mode Energy Consumption: When the printer
is in off-mode, a minimal amount of energy is still
being consumed. Energy consumption can be
prevented by turning the printer power off, and
then disconnecting the printer power cord from
the electrical source.
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User’s Guide
English
HP 2000C
Professional Series
Color Printer
User’s Guide Number C4530-90019
Printed in U.S.A. 1/98
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Acknowledgments
Acknowledgments
Arial®, Gill Sans®, Monotype®, and Times® are U.S. registered
trademarks of The Monotype Corporation.
CG Times is a product of Agfa Corporation based on Times New
Roman under license from The Monotype Corporation plc., and
scalable outlines are licensed from Agfa Division of Miles, Inc.
Graphite™ is a trademark of David Siegel.
ITC Bookman® is under license from and a registered trademark of
International Typeface Corporation.
Lucida® is a U.S. registered trademark of Bigelow & Holmes, Inc.
Microsoft® is a U.S. registered trademark of Microsoft Corporation.
Milestones™ is a trademark of The Monotype Corporation.
PL™ is a trademark of Photolettering Inc.
TrueType™ is a U.S. trademark of Apple Computer, Inc.
Windows® is a registered trademark of Microsoft Corporation in the
U.S. and other countries.
Notice
The information contained in this document is subject to change
without notice.
Hewlett-Packard makes no warranty of any kind with regard to this
material, including, but not limited to, the implied warranties of
merchantability and fitness for a particular purpose.
Hewlett-Packard shall not be liable for errors contained herein
or for incidental or consequential damages in connection with the
furnishing, performance, or use of this material.
No part of this document may be photocopied, reproduced, or
translated to another language without the prior written consent
of Hewlett-Packard Company.
Printing History
Edition 1, 1998
© Copyright 1998 by Hewlett-Packard Company
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Table of Contents
Getting Started
See the HP 2000C Setup Poster for instructions on
setting up your printer.
Section 1 – Printing Basics
The Printer’s Key Features . . . . . . . . . . . . . . . . . . . . . . . . .3
Understanding the Printer’s Parts and Functions . . . . .6
Using Your Printer Driver Software . . . . . . . . . . . . . . . . .11
Selecting and Using Paper . . . . . . . . . . . . . . . . . . . . . . .17
Monitoring and Replacing Ink Cartridges . . . . . . . . . .25
Maintaining and Replacing Printheads . . . . . . . . . . . .29
Using Your Printer on a Network . . . . . . . . . . . . . . . . . .35
Section 2 – Problem Solving and Maintenance
Troubleshooting Printing Problems . . . . . . . . . . . . . . .37
Section 3 – Support
Customer Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41
Ordering Parts and Accessories . . . . . . . . . . . . . . . . . .47
Section 4 – Specifications
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51
Regulatory Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55
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The Printer’s Key Features
HP’s Fastest Color InkJet Printer
The HP 2000C Professional Series Color Printer delivers
professional-quality documents and presentations faster than
any color printer in its class.
HP’s Fastest Color InkJet Printer
•
•
Prints black text up to 10 pages per minute.
Prints color at twice the speed of other HP desktop printers.
Brilliant, Photo-quality Color on any Paper with
HP’s PhotoREt II and ColorSmart II Technology
•
PhotoREt II uses the smallest ink drop size to create more
shades of color, smoother transitions between tones, and
crisper-looking output.
•
ColorSmart II technology automatically optimizes print
settings and color output quality for all types of
documents.
Smart Printing Saves You Time and Money
•
The HP smart printing system provides status on ink levels,
maximizes printing speed, controls and monitors print
quality, and automatically senses transparencies.
•
•
The HP 2000C is network-ready for small work groups.
The optional HP 2000C Professional Series Accessory
Paper Tray holds higher volumes of paper and expands the
printer's paper capacity to 400 sheets for larger print jobs.
With two media sources (IN tray and accessory paper tray),
you can have access to two different media types at the
same time. (See “Ordering Parts and Accessories” in this
User’s Guide for part numbers and ordering information).
Section 1 Printing Basics
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The Printer’s Key Features
Consistent Black and Color Print Quality with HP Printing Supplies
Consistent Black and Color Print Quality with HP
Printing Supplies
HP printers, printheads, and ink cartridges are all part of the
HP RealLife Imaging System – designed to work together
to deliver professional print quality at exceptional speeds
for results that are always clear, always sharp. The HP
RealLife Imaging System gives you:
•
clear, crisp black text and sharp, vivid color on any kind
of paper.
•
photo-perfect color images on HP special papers
and film.
•
a modular ink delivery system, featuring separate ink
cartridges and printheads, which provides consistently
superior print quality and a lower cost per page.
Ink Cartridges
Each HP No.
Ink Cartridge is a self-contained, plug-in
ink supply, separate from the printhead. The four ink
cartridges never need maintenance, and are individually
replaceable, so no ink is wasted. Black ink cartridges are
also available in a large size (74 ml) to give you even
greater value.
Built-in smart chips on all ink cartridges enable the printer
to alert you when ink levels are low.
4
Section 1 Printing Basics
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The Printer’s Key Features
Consistent Black and Color Print Quality with HP Printing Supplies
Printheads
Each HP No.
Printhead is a sophisticated ink delivery
device, based on HP’s industry-leading inkjet technology.
The four individually replaceable printheads are
engineered to last through many ink cartridges, and will
continue to provide excellent printing results even when
ink levels are low.
Built-in smart chips on all printheads fine-tune ink drop
size and volume, for exceptionally refined print quality
on all types of papers.
NOTE:
Your HP selection number
takes the guesswork out of
replacing HP ink cartridges
and printheads. Your printer
will alert you when you need
to replace an ink cartridge;
just remember what color
ink you need, and look for
HP No.
to match your
HP printing supplies
automatically with your
HP 2000C printer.
Section 1 Printing Basics
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Understanding the Printer’s Parts and Functions
Printer Parts and Functions
Printhead Latch (purple)
Printhead Sockets
Paper Supports
Latch Tab (metal)
Carriage Lock (purple)
Printhead Access Cover
Buttons:
Power
Ink Cartridge Door
Pause/Cancel Print
Ink Cartridge Slots
Resume
Paper Length Adjuster
OUT Tray (removable)
Lights:
Power (green)
Single Envelope Slot and
Width Adjuster
IN Tray
Attention (amber)
Activity (green)
Paper Width
Adjuster
6
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Understanding the Printer’s Parts and Functions
Printer Parts and Functions
OUT Tray
Receives paper as it comes out of the printer. The OUT tray can
be repositioned to improve access to the IN tray, or it can be
removed for maintenance tasks.
Single Envelope Slot
Holds a single envelope for feeding into the printer.
Envelope Width Adjuster
Slides to fit the width of the envelope.
Paper Supports
Support each printed page briefly, as it dries.
IN Tray
Holds stacks of paper, envelopes, or transparencies.
Paper Length Adjuster
Slides left and right, out and in to fit the length of the paper
in the IN tray.
Paper Width Adjuster
Slides to fit the width of the paper in the IN tray.
Ink Cartridge Door
Protects and provides access to the ink cartridges.
Ink Cartridge Slots
Hold the black and color ink cartridges.
Printhead Access Cover
Provides access to the printhead carriage. The printhead access
cover must be closed for the printer to operate.
Printhead Carriage
Holds the black and color printheads in the printhead sockets.
Printhead Sockets
Hold the black and color printheads.
Printhead Latch (purple)
Protects the printheads, which rest in the printhead sockets under
the latch. The printhead latch includes a hook that catches on
the carriage lock.
Carriage Lock (purple)
Locks the printhead latch. The hook must be engaged in the lock
for the printhead carriage to be able to move.
Latch Tab (metal)
Prevents the printhead latch from being opened when the printer
is not turned on.
Section 1 Printing Basics
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Understanding the Printer’s Parts and Functions
Printer Parts and Functions
Printer Parts
Functions
Power
Press once to turn the printer on and off. Also used to print a
Sample page or Diagnostic Test page (see next page).
Button
Pause/Cancel Print
Button
Press once to pause printing.
Press once to start printing (when printing has been paused).
Press twice in rapid succession to cancel current print job.
Resume
Button
Press once to resume printing after an Attention condition occurs
(such as out of paper or printhead access cover open).
Also used to print a Diagnostic Test page (see next page).
Printer Lights
Indications
Power Light (green)
Off indicates the printer is turned off or not receiving power.
On indicates the printer is turned on and ready to print.
Blinking indicates the printer is powering on or off.
Attention Light (amber)
Off indicates normal printer operation.
Blinking indicates a condition that requires operator intervention
(such as out of paper or printer is paused). See the Troubleshooting
tab in the HP 2000C Toolbox for details on diagnosing the
condition.
Activity Light (green)
8
Section 1 Printing Basics
Off indicates the printer is idle (waiting for a print job).
Blinking indicates the printer is processing a print job.
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Understanding the Printer’s Parts and Functions
Printing a Sample Page or Diagnostic Test Page Using the Printer Buttons
Printing a Sample Page or Diagnostic Test Page
Using the Printer Buttons
A Sample page is a page that demonstrates black and
colored text, and graphics. The Diagnostic Test page
includes information on the printer, built-in fonts,
printheads, and ink cartridges.
To print a Sample page
1
With the printer on (power light on), press and hold
down the power
button for 5 seconds, or until the
page begins to print.
2
Release the power
button.
To print a Diagnostic Test page
1
With the printer on (power light on), press and hold
down the power
button.
2
Press the resume
3
Release the power
button 5 times.
button.
Section 1 Printing Basics
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Using Your Printer Driver Software
Printer Software Components
The printer software that comes with your HP 2000C printer
makes printing from Windows-based programs faster and
easier than ever. This section is an overview of the
components and functions of your printer software.
Printer Software Components
The printer software includes the HP 2000C printer driver
and the HP 2000C Toolbox. These two components work
together to provide:
•
status, attention, and error messages indicating
the current state of the printer, ink cartridges,
and printheads.
•
•
•
tutorials for basic printing tasks.
step-by-step troubleshooting.
access to printer services to maintain printer
performance.
The HP 2000C printer software features HP’s exclusive
ColorSmart II technology that analyzes your documents
and automatically adjusts the color settings to produce the
best possible color output.
ColorSmart II technology also provides:
•
enhanced Internet and multimedia printing that
produces high-resolution images from lower-resolution
screen images.
•
sRGB color matching for consistent color output from
screen to page.
•
MMX compatibility for faster color processing.
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Using Your Printer Driver Software
Selecting Your Printer
Selecting Your Printer
To use your HP 2000C printer, make sure it is selected as
the default printer.
To select your printer as the default printer–Windows 95
and Windows NT 4.0
1
Click Start, and then select Printers from the
Settings menu.
2
Click the icon for your HP 2000C printer
to select it.
3
From the File menu, select Set As Default, then close
the window.
To select your printer as the default printer–Windows 3.1
12
Section 1 Printing Basics
1
In the Program Manager, open the Main
program group.
2
Double-click Control Panel to open it, then
double-click Printers.
3
Select your HP 2000C printer from the Installed
Printers list, and then click Set As Default Printer.
4
Click Close and exit the Control Panel.
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Using Your Printer Driver Software
Using the HP 2000C Toolbox
Using the HP 2000C Toolbox
The HP 2000C Toolbox is a software utility that provides
access to all the information you’ll need when using your
printer. Information is divided into four main categories:
•
Printer Status – Provides information about the current
working status of the printer and ink levels.
•
How Do I? – Contains tutorials for basic printer tasks,
such as replacing ink cartridges and printheads, or
printing on a variety of paper types and sizes.
•
Troubleshooting – Provides step-by-step problem
solving for common printing problems.
•
Services – Provides access to printer services, which
include aligning and cleaning the printheads, printing
a Diagnostic Test page, testing printer communication,
balancing color, and printing a page showing current
ink levels.
To use the HP 2000C Toolbox, make sure the printer and
computer are on. Always turn the printer on first.
To open the HP 2000C Toolbox – Windows 95
and Windows NT 4.0
•
Double-click the HP 2000C Toolbox icon in
the bottom-right corner of the Windows Taskbar.
Or
•
From the Start menu, choose Programs. Then, choose
HP 2000C Utilities, then HP 2000C Toolbox.
To open the HP 2000C Toolbox – Windows 3.1
•
Double-click the HP 2000C Toolbox icon in the
HP 2000C Utilities Program Group.
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Using Your Printer Driver Software
Changing Print Settings
Changing Print Settings
The basic print settings you will need are usually selected
within your software program. These settings include the
number of copies, paper size, and page orientation. To
get to HP’s Print Settings dialog box, see the topic “Change
Print Settings” on the How Do I? tab in the HP 2000C
Toolbox.
Selecting Custom HP Print Settings
HP’s Print Settings dialog box allows you to select settings
that are not provided by the software program.
The Setup tab contains the following options:
•
Print Quality – Use to select the level of print quality
(Best, Normal, and EconoFast).
•
Paper Size – Use to select the size of paper you have
loaded in your printer.
•
Paper Type – Use to select the setting that matches the
type of paper or media that you are printing on, such
as plain paper, transparencies, or special HP papers.
•
Paper Source – Use to select between the IN tray and
the optional accessory paper tray as the paper source,
or to choose which source is used first when both trays
are used for a print job.
The Features tab contains the following options:
14
Section 1 Printing Basics
•
Two-sided Printing – Use to print on both sides of
the paper.
•
Pages Per Sheet – Use to print 1, 2, or 4 pages on each
sheet of paper.
•
Poster Printing – Use to print a single-page document
onto 4, 9, or 16 sheets of paper, which can be pasted
together to form one poster-size document.
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Using Your Printer Driver Software
Changing Print Settings
•
Orientation – Use to select the direction in which
information is printed on a page. Portrait prints across
the width of the page, letter style. Landscape prints across
the length of the page, spreadsheet style.
•
Ordered Printing – Use to print the pages of your
document in reverse order (last page first).
•
Copies – Use to select the number of copies you wish
to print.
The Color tab contains the following options:
•
Automatic – Select this option to allow ColorSmart II
technology to provide the best print quality and intensity
settings for every individual area on the printed page.
This is the recommended setting for all documents.
•
Manual – Use to manually adjust the intensity settings for
the whole document.
•
Print in Grayscale – Use to print color documents in shades
of gray for better photocopying results.
The Services tab contains the following options:
•
Align the Printheads – The HP 2000C printer
automatically aligns the printheads to continually provide
the best print quality. Do not use this option unless
directed by a specific troubleshooting procedure.
•
Clean the Printheads – Select this option when print quality
has noticeably decreased, or when troubleshooting
instructions recommend doing so.
•
Print a Test Page – Select this option to verify that the
printer is working properly, and that the printer connection
meets minimum standards.
•
Test Printer Communication – Select this option to test the
communication status between the printer and computer.
•
Calibrate Color – Use to balance printed color tints. Do not
perform a color calibration unless directed by a specific
troubleshooting procedure.
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Selecting and Using Paper
Paper Recommendations
The HP 2000C printer works well with most plain
photocopy paper, postcards, index cards, transparencies,
envelopes, and labels, and will print on 100% recycled papers
that comply with DIN 19 309. For best results, use HP
Premium and Deluxe papers and transparencies.
Paper Recommendations
Your HP 2000C printer is designed to work well on most
common office paper types and with quality 25% cotton
bond paper. Because your printer uses ink to produce an
image, paper that accepts ink well produces the best results.
It is best to test a variety of paper types before buying
large quantities. Find a paper type that works well and is
easy to purchase. HP Premium papers are designed for
the best-quality results.
Tips for Selecting Paper
•
Always use paper that conforms with those listed under “Recommended
Media Weight and Sizes,” near the end of the Printer Specifications
section of this User’s Guide.
•
Test a sample of a particular paper to ensure that it is compatible with
the printer and produces acceptable print quality before purchasing
large quantities.
•
Do not use damaged, curled, or wrinkled media. Do not use paper with
cutouts or perforations.
•
Do not use paper that is too thin, has a slick texture, or “stretches” easily.
It can feed improperly through the printer’s paper path.
•
•
Do not use multiple-part forms.
Avoid using paper that is heavily textured or embossed. It often does not
accept ink well and can cause poorly filled graphics or text.
Section 1 Printing Basics
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Selecting and Using Paper
HP Special Media
NOTE:
For information on printing
on both sides of the page,
HP Premium papers, labels,
custom-sized paper, cards,
single and multiple envelopes,
and printing booklets, see
the topic “Print on a Variety
of Paper Types and Sizes”
on the How Do I? tab in
the HP 2000C Toolbox. You
also may want to look for
printing-related topics in the
HP 2000C Toolbox index.
Tips for Using Paper
•
Load only one paper type at a time into the IN tray or accessory
paper tray.
•
Before inserting a stack of paper into the IN tray or the accessory paper
tray, tap the edges on a flat surface to even it out.
•
Always insert paper print side down, with the right edge of the paper
aligned against the right edge of the IN tray or accessory paper tray.
•
Do not load a stack of more than 150 sheets (5/8 in. or 16 mm thick) of
paper into the IN tray at one time. For the HP 2000C Professional Series
Accessory Paper Tray, do not load a stack of more than 250 sheets
(1 in. or 26 mm thick) of paper at one time.
HP Special Media
HP offers a wide variety of special media designed to
produce exceptional black and color print quality on
all your printed documents. Use these HP papers when
you want the most vivid color and the sharpest text.
HP Bright White InkJet Paper
HP Bright White InkJet Paper is an excellent common
paper type for everyday use with your HP 2000C printer.
It is available from most office supply stores at prices
comparable to other standard paper choices.
HP Premium InkJet Paper
Use HP Premium InkJet Paper for printing
presentations, final copies of important documents,
charts, and graphs. HP Premium InkJet Paper
gives you sharper, brighter colors and superior black
text compared to plain paper.
18
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Selecting and Using Paper
HP Special Media
HP Premium InkJet Heavyweight Paper
This heavyweight matte paper is coated on both sides
for sharp, vivid, two-sided printing. HP Premium InkJet
Heavyweight Paper produces high-resolution color images
on a sturdy, durable surface with near-photographic
quality. Ideal for report covers, special presentations,
brochures, mailers, and calendars.
HP Photo Paper
This heavyweight, double-sided paper is glossy on one
side and matte on the other. It is ideal for creating photo
projects.
HP Premium Photo Paper
Use HP Premium Photo Paper for printing photos with a
glossy finish.
HP Deluxe Photo Paper
For the best flesh tones and true-to-life landscape colors,
use HP Deluxe Photo Paper. Kodak Image Enhancements
will be used only when HP Deluxe Photo Paper is selected
in the HP Print Settings dialog box. HP Deluxe Photo Paper
and Kodak Image Enhancements are specifically designed
by HP and Kodak for your HP 2000C printer.
HP Premium InkJet Transparency Film
For best results, use HP Premium InkJet Transparency
Film, which is specifically designed to work with your HP
2000C printer. The film coating on HP Premium InkJet
Transparency Film has been specially designed to work
with HP inks to give you crisp images and text, and faster
drying times.
Section 1 Printing Basics
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Selecting and Using Paper
HP Special Media
HP Premium InkJet Rapid-Dry Transparencies
Specially formulated, this premium film is designed to
make your color presentations vivid and even more
impressive. This easy-to-use, easy-to-handle film won’t
jam your printer or printer-copier and will produce
spectacular color and crisp, clean images, and text with
inks that dry quickly without smudging.
20
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Selecting and Using Paper
Basic Steps for Loading All Types of Media
Basic Steps for Loading All
Types of Media
To load media in the IN tray
1
Adjust the print settings in your software program and
the HP 2000C printer driver to match the paper type,
size, and orientation of the paper you are using. (See the
topic “Change Print Settings” on the How Do I? tab in
the HP 2000C Toolbox).
2
Slide the paper width adjuster to the left and slide the
paper length adjuster out to make room for the paper,
transparencies, or envelopes.
3
Place a stack (up to 5/8 in. or 16 mm thick) of paper,
transparencies, or envelopes print side down in the
IN tray with the right side of the stack against the right
side of the tray, and push in the stack until it stops.
The OUT tray can be lifted and clicked into a raised position while loading
media. This is especially helpful when loading smaller media. Be sure to
lower the tray before printing.
4
Readjust the paper width and length adjusters to
fit snugly against the stack’s edges without bending
the media.
Section 1 Printing Basics
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Selecting and Using Paper
To Load Media in the HP 2000C Professional Series Accessory Paper Tray
To load media in the HP 2000C Professional Series
Accessory Paper Tray
22
Section 1 Printing Basics
1
Adjust the print settings in your software program and
the HP 2000C printer driver to match the paper type,
size, and orientation of the paper you are using. (See the
topic “Change Print Settings” on the How Do I? tab in
the HP 2000C Toolbox).
2
Open the accessory paper tray cassette drawer by
grasping its handle (left side) and pulling the drawer
toward you. (The drawer can be completely removed).
3
Slide the paper width adjuster to the left and slide the
paper length adjuster out to make room for the stack of
paper, transparencies, or envelopes.
4
Place a stack of paper, transparencies, or envelopes
print side down in the tray with the right side of the
stack against the right side of the tray. The accessory
paper tray will hold up to 250 sheets of paper (a stack
up to 1 in. or 26 mm thick).
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Selecting and Using Paper
To Load Media in the HP 2000C Professional Series Accessory Paper Tray
5
Readjust the paper width and length adjusters to
fit snugly against the stack’s edges without bending
the media.
6
Close the cassette drawer. If the drawer has been
removed from the tray, rest the drawer on the same
level surface as the tray, align the drawer to its
opening, then push the drawer into the tray.
Section 1 Printing Basics
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Monitoring and Replacing Ink Cartridges
Monitoring Ink Cartridges
Monitoring Ink Cartridges
Ink cartridges for the HP 2000C require no
maintenance or cleaning. As long as each ink cartridge
is inserted properly in its slot, the ink will flow correctly
to the printheads. Because the printheads control the
amount of ink transferred to the page, you will continue
to see high-quality printing results, even when the ink
levels are getting low.
The printer software will notify you when an ink cartridge’s
ink level is low. You can also check the ink levels of all
the ink cartridges to determine if an ink cartridge needs
to be replaced. If an ink cartridge is empty, the printer will
stop printing.
NOTE:
Two-way communication
between your printer and your
computer lets your printer
send status, attention, and
error information to your
computer. When two-way
communication is not working,
you can still check the ink
levels of the ink cartridges
using the HP 2000C Toolbox.
To check ink cartridge ink levels
1
Make sure the printer and the computer are on. (Always
turn the printer on first).
2
Open the HP 2000C Toolbox. For details, see “Using
the HP 2000C Toolbox” in the “Using Your Printer
Driver Software” section of this User’s Guide.
3
If two-way communication is working, the Status tab will
display the current ink levels.
If two-way communication is not working, click the
button Print a Page Showing Ink Levels.
Section 1 Printing Basics
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Monitoring and Replacing Ink Cartridges
Replacing an Ink Cartridge
Replacing an Ink Cartridge
NOTE:
Do not permanently remove
an ink cartridge until you are
ready to replace it. The printer
will not print unless all ink
cartridges are in place and
contain sufficient ink levels.
However, you can temporarily
remove and reinsert an ink
cartridge into its slot as part
of a troubleshooting process.
When an ink cartridge’s ink level is getting low, the printer
sends a message indicating that the ink cartridge needs to
be replaced soon. You can also check the ink levels of all
the ink cartridges to determine if an ink cartridge needs to
be replaced. If an ink cartridge is empty, the printer will
stop printing.
The HP selection number on ink cartridges and printheads
makes it easy for you to find the correct HP printing
supplies for your HP 2000C printer. Determine the color
of the ink cartridge you need, then make sure you purchase
or order an HP No.
Ink Cartridge in that color. See
“Ordering Parts and Accessories” in this User’s Guide for
ink cartridge part numbers and ordering information.
1
Open the ink cartridge door (on the right side of the
printer) to reveal the four ink cartridge slots.
2
Grasp the top of the appropriate ink cartridge, and pull
it up and out of its slot.
Caution: Keep new and used ink cartridges out of the reach of children.
26
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Monitoring and Replacing Ink Cartridges
Replacing an Ink Cartridge
3
Remove the new HP No.
its package.
Ink Cartridge from
4
Match the ink cartridge label color to the slot label
color. Line up the arrows and insert the ink cartridge
into its corresponding slot, pushing it down firmly.
All ink cartridges must be correctly installed for the printer to operate.
5
Close the ink cartridge door.
Section 1 Printing Basics
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Maintaining and Replacing Printheads
Maintaining Printheads
Maintaining Printheads
The printheads used in the HP 2000C are extremely
durable and do not need to be replaced every time an ink
cartridge is replaced.
The printheads control the amount of ink transferred to
the page, so you will continue to see high-quality printing
results, even when the ink levels of the ink cartridges are
getting low.
You can get printhead status information by printing a
Diagnostic Test page. This page will help you determine
the current condition of your printheads.
To print a Diagnostic Test page
1
With the printer on (power light on), press and hold
down the power
button.
2
Press the resume
3
Release the power
button 5 times.
button.
NOTE:
Two-way communication
between your printer and your
computer lets your printer
send status, attention, and
error information to your
computer. When two-way
communication is not working,
you can still check the status
of the printheads using the
HP 2000C Toolbox.
ATTENTION:
When turning off your printer,
always use the power button
on the printer rather than
unplugging it or switching
off a power strip. Whenever
you turn off the power, the
printhead carriage returns
to its “home” position, which
prevents the printheads from
drying out.
Section 1 Printing Basics
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Maintaining and Replacing Printheads
Maintaining Printheads
NOTE:
Do not clean a printhead
unnecessarily, as this wastes
ink and shortens the life of
the printhead.
If you notice a decline in print quality, such as lines or dots
missing from printed text or graphics, it does not mean that
your ink cartridges have low ink levels. It may be an
indication that your printheads need to be cleaned.
To clean the printheads
1
Open the HP 2000C Toolbox. For details, see
“Using the HP 2000C Toolbox” in the “Using Your
Printer Driver Software” section of this User’s Guide.
2
Click the Services tab.
3
Select Clean the Printheads, and follow the
instructions on your computer screen.
Replacing a Printhead
NOTE:
Do not permanently remove a
printhead until you are ready
to replace it. The printer will
not print unless all printheads
are in place and in good
working condition. However,
you can temporarily remove
and reinsert a printhead into
its socket as part of a
troubleshooting process.
30
Section 1 Printing Basics
The HP selection number on ink cartridges and printheads
makes it easy for you to find the correct HP printing
supplies for your HP 2000C printer. Determine the color of
the printhead you need, then make sure you purchase or
order an HP No.
Printhead for that color. See “Ordering
Parts and Accessories” in this User’s Guide for printhead
part numbers and ordering information.
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Maintaining and Replacing Printheads
Replacing a Printhead
1
Make sure the printer power is on.
2
Open the ink cartridge door, then lift and remove the
printhead access cover (on the right side of the printer).
The attention light flashes while the cover is open.
The metal printhead latch tab prevents the printhead latch from being
opened when the printer is not turned on.
3
Open the printhead latch.
a) Lift the purple printhead latch, then pull the latch
forward and down to release the latch hook from
the purple carriage lock.
b) Push and lift the latch toward the back of the printer
so the printheads are completely revealed. The latch
should rest on the back of the printer.
B
C
M
Y
B
C
M
Y
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Maintaining and Replacing Printheads
Replacing a Printhead
4
B
Grasp the top of the used printhead by its handle, and
pull it up and out of its socket.
C
M
Y
B
C
M
Y
Caution: Keep new and used printheads out of the reach of children.
B
C
M
Y
B
C
M
Y
5
Remove the new HP No.
Printhead from its
package and hold it by its colored handle. Being
careful not to touch the gold-colored metallic strip
on the printhead, gently remove the transparent
protective tape covering the electrical contacts and
ink nozzles.
6
Holding the printhead by its handle, match the
printhead label color to the socket label color. The
ink connector pin should be positioned toward the
front of the printer.
Insert the printhead into its socket, pushing it down
firmly. Then, lower its handle back to the flat position.
All four printheads must be correctly installed for the printer to operate.
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Maintaining and Replacing Printheads
Replacing a Printhead
7
Close the purple printhead latch. Be sure that the hook
on the printhead latch catches the purple carriage lock.
The carriage lock must be engaged in order for the printhead carriage to
move into its operational position.
8
Replace the printhead access cover. Align the back first,
then lower the rest of the cover down. Snap the cover in
place and close the ink cartridge door.
The printhead carriage returns to its “home” position,
and the attention light stops flashing when the cover
is closed.
Section 1 Printing Basics
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Using Your Printer on a Network
Network-Connect
If you work in a network environment, you can connect
the HP 2000C printer to your network. The printer can be
attached directly to the network via an external print server
(network-connect) or connected to a personal computer
(locally shared).
Network-Connect (recommended)
In this configuration, the printer connects to the network
via direct attachment to an external print server such as an
HP JetDirect 300X. This configuration provides increased
performance, location flexibility, and better printer status
information.
Locally Shared
In the locally shared configuration, the printer is connected
directly to the parallel port of a selected computer on the
network. The printer can then be shared by other users on
the network through the Windows operating system.
The advantages of a locally shared printer are relatively
easy installation and low cost, since no additional hardware
or software is required.
The disadvantages of a locally shared printer involve
decreased performance, limited printer status information,
and less flexibility in locating the printer. Also, the host
computer may slow down while handling print jobs, and
print jobs may be delayed for other users. Finally, if the
host computer is turned off or rebooted, print jobs may be
lost or not printed.
Setting Up Your Printer on a Network
For detailed information on setting up your printer on a
network, go to the index of the HP 2000C Toolbox, under
the topic “Printing on a Network.”
Section 1 Printing Basics
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Troubleshooting Printing Problems
Using the HP 2000C Toolbox for Troubleshooting
Your HP 2000C printer and printer driver software have been
designed to work together to enable you to print documents
easily and efficiently. If a printing problem does occur, and
two-way communication between your printer and computer
(or network) is working, you will receive a help message on
your computer screen.
Using the HP 2000C Toolbox
for Troubleshooting
If a printing problem occurs and you don’t receive
an on-screen help message, you can use the online
troubleshooting feature built into the HP 2000C Toolbox.
In the Toolbox, click the Troubleshooting tab. The
troubleshooting information in the HP 2000C Toolbox
is designed to help you diagnose and solve most of the
common printing problems that can occur.
To use the troubleshooting feature in the
HP 2000C Toolbox
1
Open the HP 2000C Toolbox. To open the
HP 2000C Toolbox:
Windows 95 and Windows NT 4.0
•
Double-click the HP 2000C Toolbox icon in the
bottom-right corner of the Windows Taskbar.
Or
•
From the Start Menu, choose Programs. Then, choose
HP 2000C Utilities, then HP 2000C Toolbox.
Windows 3.1
•
2
Double-click the HP 2000C Toolbox icon in the
HP 2000C Utilities Program Group.
Click the Troubleshooting tab, then follow the
instructions on your computer screen.
Section 2 Problem Solving and Maintenance
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Troubleshooting Printing Problems
Printing a Diagnostic Test Page
Printing a Diagnostic Test Page
The Diagnostic Test page is a useful tool for checking
printer status. The test page includes information on the
printer, built-in fonts, printheads, and ink cartridges.
To print a Diagnostic Test page
1
With the printer on (power light on), press and hold
down the power
button.
2
Press the resume
3
Release the power
button 5 times.
button.
Testing Two-way Communication
If you are not sure whether two-way communication is
working, you can test it using the HP 2000C Toolbox.
To test two-way communication
38
1
Make sure the printer and computer are on. (Always turn
the printer on first).
2
Open the HP 2000C Toolbox. For details, see “Using
the HP 2000C Toolbox” in the “Using Your Printer
Driver Software” section of this User’s Guide.
3
Click the Services tab, then click Test Printer
Communication. Follow the instructions on your
computer screen.
Section 2 Problem Solving and Maintenance
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Troubleshooting Printing Problems
Clearing Paper Jams
Clearing Paper Jams
To clear a paper jam in the IN or OUT tray
1
Remove all paper from the IN and OUT tray.
2
Remove the OUT tray by lifting it up halfway, then
pulling it out.
3
If the paper is stuck somewhere between the IN and OUT
trays, pull one end of the paper with steady force.
If the paper is caught underneath the top cover, reach
your hand under the cover to grasp the wadded paper
and pull it out.
4
Verify that all scraps of paper are removed from the
paper path and look for any other obstructions along
the paper path.
To clear a paper jam in the HP2000C Professional Series
Accessory Paper Tray
1
Lift the printer off the accessory paper tray and set the
printer down on its side.
2
Remove the paper from the input slot on the bottom
of the printer, or from the output slot on the top of
the tray.
3
Replace the printer on top of the accessory paper tray.
Section 2 Problem Solving and Maintenance
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Troubleshooting Printing Problems
Information on Other Printing Problems
Information on Other Printing Problems
For troubleshooting information, always go to the
Troubleshooting tab in the HP 2000C Toolbox.
If you are not able to solve your printing problem using
the Troubleshoot feature in the HP 2000C Toolbox, see
the “Customer Support” section in this User’s Guide.
40
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Customer Support
Using the HP 2000C Toolbox for Troubleshooting
If you encounter a printing problem, or have questions about how your printer works, HP offers
several options for getting assistance.
Using the HP 2000C Toolbox for Troubleshooting
If you have specific printing problems, open the 2000C Toolbox and go to the Troubleshooting
tab. Most common printing problems can be solved by following the step-by-step instructions
provided in the Toolbox. For details on opening the Toolbox, see “Using the HP 2000C
Toolbox” in the “Using Your Printer Driver Software” section of this User’s Guide.
Electronic Support
For free help with your printer 24 hours a day, 7 days a week, use one of the following services:
World Wide Web
The fastest and most up-to-date technical support help for your printer is provided by HP at:
http://hp2000c.com
America Online & CompuServe
America Online and CompuServe are both electronic information and communication services
run by independent companies. The GO word (or keyword) for the Hewlett-Packard Forum is
“HP.” In these forums, you can ask or answer questions about HP products.
Section 3 Support
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Customer Support
HP FIRST Fax Program
HP FIRST Fax Program
HP FIRST is a free service that allows you to get technical support documents via your fax
machine. This program is available 24 hours a day, 7 days a week.
Country
Telephone Number
North America
U.S. & Canada
(800) 333-1917
Europe
Austria
0660.8128
Belgium (Dutch)
0800.11906
Belgium (French)
0800.17043
Denmark
800.10453
Finland
9800.13134
France
05.905900
Germany
0130810061
Italy
1678.59020
Netherlands
0800.22.2420
Norway
800.11319
Portugal
800.313342
Spain
900.993.123
Sweden
020.795.743
Switzerland (French)
0800.55.1526
Switzerland (German)
0800.55.1527
United Kingdom
0800.960271
Other European countries
+31.20.681.5792
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Customer Support
HP Customer Support Center Help
HP Customer Support Center Help
Your printer comes with a 90-day warranty for technical support and a 1-year warranty for
repair. This means you will receive free phone support from HP if you have owned your printer
for 90 days or less. HP will repair your printer for free if you have owned it for 1 year or less.
After these warranty periods, you will be charged for support and for repairs.
After the Warranty Period
Technical Support – Call one of the numbers below if you have owned your printer for more
than 90 days.
Service & Repair – Call one of the numbers below if you have owned your printer for more
than 1 year.
Please be at your computer when you call and please have your printer’s service ID#
ready. To obtain your printer’s service ID#, press and hold the power
button and click
the resume
button 5 times. A test page showing the service ID# will print.
Country
Telephone Number
Hours of Operation
(900) 555-1500
M-F, 6am to 10pm (MST) and Sat, 9am to 4pm (MST)
North America
U.S.
You will be charged $2.50 per minute up to a maximum of $25. The charge will begin only when you are connected with
a support technician. This fee will be charged to your Visa or MasterCard, so please have it available.
Canada (English)
(800) 999-1148
M-F, 6am to 10pm (MST) and Sat, 9am to 4pm (MST)
For calls from Canada, or for calls in the U.S. that you anticipate will be longer than 10 minutes, call this number.
Canada (French)
(905) 206-4383
M-F, 7am to 6pm (MST)
The fee is $25 per call. The charge will begin only when you are connected with a support technician. This fee will be
charged to your Visa or MasterCard, so please have it available.
Europe
Same number as during the warranty period.
Latin America
Same number as during the warranty period.
Section 3 Support
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Customer Support
HP Customer Support Center Help
During the Warranty Period
Technical Support – Call one of the numbers below if you have owned your printer for less
than 90 days.
Service & Repair – Call one of the numbers below if you have owned your printer for less
than 1 year.
Please be at your computer when you call and please have your printer’s service ID#
ready. To obtain your printer’s service ID#, press and hold the power
button and click
the resume
button 5 times. A test page showing the service ID# will print.
Country
Telephone Number
Hours of Operation
North America
U.S. & Canada (English)
(208) 323-2551
M-F, 6am to 10pm (MST) and
Sat, 9am to 4pm (MST)
Canada (French)
Europe
Austria
Belgium (Dutch)
Belgium (French)
Czech Republic
Denmark
English (non-UK)
Finland
France
Germany
Hungary
Ireland
Italy
Netherlands
Norway
Poland
44
Section 3 Support
(905) 206-4383
M-F, 8:30am to 5pm (MST)
06.60.63.86
02.626.88.06
02.626.88.07
42 (2) 471 7321
3929 4099
+44 171 512 52 02
0203 47 288
01 43 62 34 34
0180.52.58.143
36 (1) 252 4505
01 662 5525
02.2.641.0350
020.606.87.51
22 11 6299
48 22 37 50 65
M-F,
8:30am to 6pm
(Central European time)
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Customer Support
During the Warranty Period
Portugal
01 441 7199
Russia
7095 923 50 01
Spain
90.23.21.123
M-F,
Sweden
08 619 2170
8:30am to 6pm
Switzerland
08.48.80.11.11
(Central European time)
Turkey
90 1 224 59 25
United Kingdom
0171.512.52.02
Other European countries +44.171.512.52.02
Latin America
Argentina
Brazil
Chile
Mexico
Mexico
Africa
Africa
787-8080
M-F, 8:30am to 7:30pm
022-829-6612
M-F, 9am to 6pm
800-360999
M-F, 9am to 6pm
01800-22147
M-F, 9am to 6pm
01800-90529
M-F, 9am to 6pm
+41 22/780 71 11
M-F, 8:30am to 6pm (Central European time)
For all other regions or countries, please contact your local dealer for service and support.
Section 3 Support
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Customer Support
Other Support Programs
Other Support Programs
Extending Your Warranty
If you would like to extend your printer coverage for repair beyond the 1-year factory
warranty, contact your local reseller.
Express Exchange (U.S. only)
If your printer needs repair during the warranty period (the first year of ownership),
Hewlett-Packard offers a free Express Exchange program for customers in the United
States. A refurbished (like new) printer can be delivered in 2 business days, while the
damaged printer is returned using a prepaid shipping label. A technical support agent
at the Support Center can make the necessary arrangement.
Printer Drivers by Mail (U.S. Only)
You can order printer drivers for the cost of the disks or the CD by calling (970) 339-7009, 24
hours a day, Monday through Saturday. They will be delivered to you by mail. Drivers are also
available on the World Wide Web for free.
46
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Ordering Parts and Accessories
Replaceable Parts
Replaceable Parts
HP Reorder Number
Power Cords
U.S.A., Canada, Mexico, Arabic Countries
Europe (except U.K.), Jordan, Lebanon, N. Africa, Russia
U.K.
South Africa
Argentina
Chile
8120-8419
8120-8417
8120-8416
8120-8421
8120-8451
8120-8452
HP 2000Cxi Printing Essentials Kits
US English
C4350-60155
HP 2000Cse Printing Essentials Kits
US English
C5900-60001
HP 2000C Printing Essentials Kits
English
French
Portuguese
Spanish
C4350-60156
C4350-60157
C4350-60158
C4350-60159
HP 2000CN Printing Essentials Kits
English
French
Portuguese
Spanish
C5901-60001
C5901-60002
C5901-60003
C5901-60004
HP Printer Parts
Ink Delivery System
Service Station
Ink Supply Station
C4530-67901
C4530-67903
C4530-67902
Section 3 Support
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Ordering Parts and Accessories
Accessories
Accessories
HP Reorder Number
HP 2000C Professional Series Accessory Paper Tray
C4601A
Windows/DOS I/O Interface Cables
HP IEEE-1284 Compliant Parallel Interface Cable (with one 1284-A connector
for the computer port and one 1284-B connector for the printer port)
2-meter length
3-meter length
C2950A
C2951A
HP No. 10 Ink Cartridges
HP No. 10 Black Ink Cartridge (28 ml)
HP No. 10 High-Capacity Black Ink Cartridge (74 ml)
HP No. 10 Cyan Ink Cartridge
HP No. 10 Magenta Ink Cartridge
HP No. 10 Yellow Ink Cartridge
C4840A
C4844A
C4841A
C4843A
C4842A
HP No. 10 Printheads
HP No. 10 Black Printhead
HP No. 10 Cyan Printhead
HP No. 10 Magenta Printhead
HP No. 10 Yellow Printhead
C4800A
C4801A
C4802A
C4803A
Media
HP Bright White InkJet Paper (U.S. letter, 200 sheets)
HP Bright White InkJet Paper (U.S. letter, 500 sheets)
HP Bright White InkJet Paper (European A4, 200 sheets)
HP Bright White InkJet Paper (European A4, 500 sheets)
HP Premium InkJet Paper (U.S. letter, 200 sheets)
HP Premium InkJet Paper (European A4, 200 sheets)
HP Premium InkJet Heavyweight Paper (U.S. letter, 100 sheets)
HP Premium InkJet Heavyweight Paper (European A4, 100 sheets)
HP Photo Paper (U.S. letter, 20 sheets)
HP Photo Paper (European A4, 20 sheets)
HP Premium Photo Paper (U.S. letter, 15 sheets)
HP Premium Photo Paper (European A4, 15 sheets)
HP Deluxe Photo Paper (U.S. letter, 20 sheets)
HP Deluxe Photo Paper (European A4, 20 sheets)
HP Premium InkJet Transparency Film (U.S. letter, 50 sheets)
HP Premium InkJet Transparency Film (U.S. letter, 20 sheets)
HP Premium InkJet Transparency Film (European A4, 50 sheets)
HP Premium InkJet Transparency Film (European A4, 20 sheets)
HP Premium InkJet Rapid-Dry Transparencies (U.S. letter, 50 sheets)
HP Premium InkJet Rapid-Dry Transparencies (European A4, 50 sheets)
C5976A
C1824A
C5977A
C1825A
51634Y
51634Z
C1852A
C1853A
C6763A
C6764A
C6039A
C6040A
C6055A
C6057A
C3834A
C3828A
C3835A
C3832A
C6051A
C6053A
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Ordering Parts and Accessories
Ordering Information
Ordering Information
To order printer parts or accessories, call your
nearest HP dealer. If your dealer does not
have the parts or accessories you need, call
HP DIRECT for fast shipping service.
U.S.:
1 (800) 227-8164
Canada:
(800) 387-3154, (905) 206-4725
Fax: (905) 206-3485/-3739
Hewlett-Packard (Canada) Ltd.
5150 Spectrum Way
Mississauga, Ontario L4W 5G1
Toronto:
(416) 671-8383
Latin American Headquarters:
(305) 267-4220
Fax: (305) 267-4247
5200 Blue Lagoon Drive
Suite 950
Miami, Florida 33126
Argentina:
(54 1) 787-7100
Fax: (54 1) 787-7213
Hewlett-Packard Argentina
Montañeses 2150
1428 Buenos Aires, Argentina
Brazil:
(55 11) 7296-4991
Fax: (55 11) 7296-4967, Edisa-HP SA
Edisa-HP SA
R. Aruana 125
Tambore, Barueri São Paulo, Brazil
Chile:
(56 2) 203-3233
Fax: (56 2) 203-3234
Hewlett-Packard de Chile SA
Av. Andres Bello 2777, Oficina 1302
Las Condes, Santiago, Chile
Mexico:
(52 5) 258-4600
Fax: (52 5) 258-4362
Hewlett-Packard de México
S.A. de C.V. Prol. Reforma #400
Colonia Lomas de Santa Fe
01210 México, D.F.
Venezuela:
(58 2) 239-4244/239-4133
Fax: (58 2) 207-8014
Hewlett-Packard de Venezuela, C.A.
Tercera Transversal de Los Ruices Norte
Edificio Segre, Caracas 1071
Venezuela Apartado Postal 50933
Caracas 1050
Elsewhere in the World
Hewlett-Packard Company
Intercontinental Headquarters
3495 Deer Creek Road
Palo Alto, California 94304
U.S.A.
Section 3 Support
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Specifications
Minimum Margins
Minimum Margins
Size
Right/Left
Top
Bottom
0.25 in. (6.35 mm)
0.25 in. (6.35 mm)
0.25 in. (6.35 mm)
0.134 in. (3.4 mm)
0.13 in. (3.2 mm)
0.04 in. (1.0 mm)
0.04 in. (1.0 mm)
0.04 in. (1.0 mm)
0.04 in. (1.0 mm)
0.04 in. (1.0 mm)
0.46 in. (11.7 mm)
0.46 in. (11.7 mm)
0.46 in. (11.7 mm)
0.46 in. (11.7 mm)
0.46 in. (11.7 mm)
0.13 in. (3.2 mm)
0.13 in. (3.2 mm)
0.13 in. (3.2 mm)
0.04 in. (1.0 mm)
0.04 in. (1.0 mm)
0.04 in. (1.0 mm)
0.46 in. (11.7 mm)
0.46 in. (11.7 mm)
0.46 in. (11.7 mm)
0.13 in. (3.2 mm)
0.04 in. (1.0 mm)
0.46 in. (11.7 mm)
Top/Bottom
Right
Left
0.13 in. (3.2 mm)
0.13 in. (3.2 mm)
0.13 in. (3.2 mm)
0.13 in. (3.2 mm)
0.13 in. (3.2 mm)
0.13 in. (3.2 mm)
0.04 in. (1.0 mm)
0.04 in. (1.0 mm)
0.04 in. (1.0 mm)
0.04 in. (1.0 mm)
0.04 in. (1.0 mm)
0.04 in. (1.0 mm)
0.46 in. (11.7 mm)
0.46 in. (11.7 mm)
0.46 in. (11.7 mm)
0.46 in. (11.7 mm)
0.46 in. (11.7 mm)
0.46 in. (11.7 mm)
Paper
U.S. letter 8.5 x 11 in. (216 x 279 mm)
U.S. legal 8.5 x 14 in. (216 x 356 mm)
Executive 7.25 x 10.5 in. (184 x 267 mm)
A4 size 8.27 x 11.7 in. (210 x 297 mm)
A5 size 5.8 x 8.3 in. (148 x 210 mm)
Cards
U.S. Card 4 x 6 in. (102 x 152 mm)
U.S. Card 5 x 8 in. (127 x 203 mm)
A6 Card 4.13 x 5.83 in. (105 x 148 mm)
Custom
Custom ranging from:
3 in. (76.2 mm) to 8.5 in. (216 mm) width
5 in. (127 mm) to 14 in. (356 mm) length
Size
Envelopes
U.S. No. 10 4.125 x 9.5 in. (104.8 x 241.3 mm)
U.S. Monarch 3.87 x 7.5 in. (98 x 190 mm)
A2 or 5.5 Baronial 4.37 x 5.75 in. (111 x 146 mm)
DL 4.33 x 8.66 in. (110 x 220 mm)
C5 6.38 x 9.0 in. (162 x 229 mm)
C6 4.49 x 6.38 in. (114 x 162 mm)
Section 4 Specifications
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Specifications
Printer Specifications
Printer Specifications
Print Method
Plain paper drop-on-demand thermal
InkJet printing
Software Compatibility
Windows 3.1, Windows 95, Windows NT 4.0., DOS 3.3 and
above
Black Text Print Speed*
Best: 7 pages per minute
Normal: 8 pages per minute
EconoFast: 10 pages per minute
Built-in Fonts
Courier, Letter Gothic, CG Times, Univers
Color Print Speed*
Best: 2 pages per minute
Normal: 4 pages per minute
EconoFast: 7 pages per minute
through FontSmart on Printer Software CD)
Black Print Quality
Up to 600 dpi**
Color Print Quality
Photo REt II
DOS (graphics)
Full-page 75, 150, 300 dpi
Printer Command Language
HP PCL Level 3
Character Sets
PC-8, PC-8 Danish/Norwegian, PC Turkish, PC-850,
PC-852, Roman-8, ECMA-94 Latin 1 (ISO 8859/1), ECMA94 Latin 2 (ISO 8859/2), ECMA-128 Latin 5 (ISO 8859/5),
United Kingdom (ISO 4), ANSI ASCII (ISO 6), Swedish
(ISO 11), Italian (ISO 15), Spanish (ISO 17), German (ISO
21), Danish/Norwegian (ISO 60), French (ISO 69), Legal
Arabic, Cyrillic, Greek, Hebrew on optional ROM
HP FontSmart v2.5
Scalable TrueType Fonts for Microsoft Windows (Available
Albertus, Albertus Extra Bold, Antique Olive, Antique
Olive Compact, Arial, Arial Narrow, Arial Black, PL
Benguiat Frisky, Bertram, Bodoni, Bodoni Black, Book
Antiqua, ITC Bookman Old Style, Century Gothic,
Century Schoolbook, Challenge Extrabold, Clarendon,
Clarendon Condensed Bold, Clarendon Extra Bold,
Coronet, Corsiva, Courier, Garamond, Gill Sans, Gill Sans
Light, Gill Sans Condensed, Gill Sans Extra Bold,
Gloworm, CG Goudy Oldstyle, CG Goudy Oldstyle Extra
Bold, Graphite Light, Graphos, Letter Gothic, Lucida
Casual, Lucida Casual Italic, Marigold, Metrostyle,
Metrostyle Extended, Milestones, Nadianne Bold, Old
English, CG Omega, Ozzie Black, Party, CG Poster
Bodoni, Pompeii Capitals, Signet Roundhand, Sorts,
Strider, Symbol, Theatre Antione, CG Times, Times New
Roman, Univers, Univers Condensed, Univers Light
Condensed, Univers Extended, Wingdings
Recommended Media Weight:
HP 2000C Printer
Paper: 60 to 157 g/m2 (16 to 42 lb)
Envelopes: 75 to 90 g/m2 (20 to 24 lb)
Cards: 110 to 200 g/m2 (110 lb index max.;
8.5 pt max. thickness)
HP 2000C Accessory Paper Tray
Paper: 60 to 105 g/m2 (16 to 28 lb)
* Approximate figures. Exact speed will vary depending
on the system configuration, software program,
and document complexity.
** Measured in addressable raster points per inch.
52
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Specifications
Printer Specifications
Supported Media Sizes:
HP 2000C Printer
U.S. letter (8.5 x 11 in.) 216 x 279 mm
U.S. legal (8.5 x 14 in.) 216 x 356 mm
U.S. Executive (7.25 x 10.5 in.) 184 x 267 mm
U.S. No. 10 envelope (4.12 x 9.5 in.) 105 x 241 mm
U.S. Monarch envelope (3.87 in. x 7.5 in.) 98 x 190 mm
Index card (3 x 5 in.) 76.2 x 127 mm
Index card (4 x 6 in.) 102 x 152 mm
Index card (5 x 8 in.) 127 x 203 mm
European A2 or 5.5 Baronial envelope 111 x 146 mm
European A4 210 x 297 mm
European A5 148 x 210 mm
European A6 105 x 148 mm
European DL envelope 110 x 220 mm
European C5 envelope 162 x 229 mm
European C6 envelope 114 x 162 mm
European A6 card 105 x 148.5 mm
Custom size: Width 76.2 to 216 mm (3 to 8.5 in.);
Length 127 to 356 mm (5 to 14 in.)
HP 2000C Accessory Paper Tray
U.S. letter (8.5 x 11 in.) 216 x 279 mm
U.S. Executive (7.25 x 10.5 in.) 184 x 267 mm
European A4 210 x 297 mm
European A5 148 x 210 mm
Custom size: Width 148 to 216 mm (5.8 to 8.5 in.);
Length 190 to 297 mm (7.5 to 11.7 in.)
Media Handling (Built-In Feeders)
Sheets: IN tray up to 150 sheets, HP 2000C
Professional Series Accessory Paper Tray up
to 250 sheets
Envelopes: up to 15 envelopes
Cards: up to 60 cards
OUT tray capacity: up to 75 sheets of paper,
up to 15 envelopes, up to 40 cards
Buttons
Power, Pause/Cancel Print, and Resume
Lights
Power, Attention, and Activity
DOS/Windows I/O Interface
Centronics parallel, IEEE 1284 compliant with 1284-B
receptacle (ECP, Compatibility Mode, Nibble Mode)
Processor
Intel 960 JA
Printer Memory
2 MB of built-in ROM (4 MB Eastern Europe model)
2 MB of built-in RAM
32 Kbyte receive buffer
Dimensions
19.7 in (500 mm) W
7.9 in (200 mm) H
16.9 in (430 mm) D
Weight
21.5 lbs (9.75 kg)
Power Requirements
Input Voltage: 100 to 240 VAC±10%
50/60 Hz ±3 Hz
Power Consumption
1 watt maximum when off
8 watts maximum non-printing
60 watts maximum printing
20 watts average printing
Section 4 Specifications
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Specifications
Printer Specifications
Printer Duty Cycle
5,000 pages per month
Declared noise emissions in accordance with
ISO 9296:
Product: HP 2000C
75,000 pages per lifetime
Printhead Duty Cycle
12,000 pages per black printhead
Normal Mode
Sound Power Level
LWAd (1B = 10db)
6.0 dB
Sound Pressure
LpAm (bystander positions)
48 dB
15,000 pages per each color printhead
Operating Environment
Operating temperature range:
5° to 40°C (41° to 104°F)
Humidity: 15 to 80% RH non-condensing
Recommended operating conditions for best print
quality: 15° to 35°C (59° to 95°F), 20 to 80% RH
non-condensing
Storage temperature: -40° to 70°C (-40° to 158°F)
Minimum System Requirements
CPU
Memory (RAM)
Free Disk Space
Windows 95
486, 25 Mhz
8 MB
15 MB
Windows NT 4.0
486, 25 Mhz
16 MB
15 MB
Windows 3.1
386, 25 Mhz
8 MB
15 MB
CPU
Memory (RAM)
Free Disk Space
Windows 95
Pentium, 100 Mhz
16 MB
30 MB
Windows NT 4.0
Pentium, 133 Mhz
32 MB
30 MB
Windows 3.1
486 or Pentium, 66 Mhz
16 MB
30 MB
Recommended System Requirements
54
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Regulatory Notice
Regulatory Notice
Regulatory Notice
Hewlett-Packard Company
Model C4530A
This device complies with part 15 of the FCC
Rules. Operation is subject to the following two
conditions: (1) This device may not cause harmful
interference, and (2) this device must accept any
interference received, including interference that
may cause undesired operation.
Pursuant to Part 15.21 of the FCC Rules, any
changes or modifications to this equipment not
expressly approved by Hewlett-PackardCompany
may cause harmful interference, and void your
authority to operate this equipment. Use of a
shielded data cable is required to comply with
the Class B limits of Part 15 of the FCC Rules.
For further information, contact:
Hewlett-Packard Company
Manager of Corporate Product Regulations
3000 Hanover Street
Palo Alto, CA 94304
415/857-1501
the equipment off and on, the user
is encouraged to try to correct the interference
by one or more of the following measures:
•
•
Reorient or relocate the receiving antenna.
•
Connect the equipment into an outlet on a
circuit different from that to which the receiver
is connected.
•
Consult the dealer or an experienced radio/TV
technician for help
Increase the separation between the equipment
and the receiver.
LED Indicator Statement
The display LEDs meet the requirements of EN
60825-1.
NOTE: This equipment has been tested and found
to comply with the limits for a Class B digital
device, pursuant to part 15 of the FCC rules.
These limits are designed to provide reasonable
protection against harmful interference in a
residential installation. This equipment generates,
uses, and can radiate radio frequency energy
and, if not installed and used in accordance with
the instructions, can cause harmful interference
to radio communications. However, there is
no guarantee that interference will not occur
in a particular installation. If this equipment does
cause harmful interference to radio or television
reception, which can be determined by turning
Section 4 Specifications
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Hewlett-Packard Limited Warranty Statement
A.
1.
2.
3.
4.
5.
6.
7.
8.
9.
HP Product
Duration of Limited Warranty
Software
90 Days
Ink Cartridges
90 Days
Printheads
1 Year
Printer and Related HP Hardware
1 Year
Extent of Limited Warranty
Hewlett-Packard (HP) warrants to the end-user customer that
the HP products specified above will be free from defects in
materials and workmanship for the duration specified above,
which duration begins on the date of purchase by the customer.
Customer is responsible for maintaining proof of date of
purchase.
For software products, HP’s limited warranty applies only to
a failure to execute programming instructions. HP does not
warrant that the operation of any product will be uninterrupted
or error free.
HP’s limited warranty covers only those defects which arise as a
result of normal use of the product, and do not apply to any:
a. Improper or inadequate maintenance or modification;
b. Software, interfacing, media, parts, or supplies not provided
or supported by HP; or
c. Operation outside the product’s specifications.
For HP printer products, the use of a non-HP ink cartridge or
a refilled ink cartridge does not affect either the warranty to
the customer or any HP support contract with the customer.
However, if printer failure or damage is attributable to the use
of a non-HP or refilled ink cartridge, HP will charge its standard
time and materials charges to service the printer for the
particular failure or damage.
If HP receives, during the applicable warranty period, notice of
a defect in any software, media, or ink cartridge product which
is covered by HP’s warranty, HP shall replace the defective
product. If HP receives, during the applicable warranty period,
notice of a defect in any hardware product which is covered by
HP’s warranty, HP shall either repair or replace the defective
product, at HP’s option.
If HP is unable to repair or replace, as applicable, a defective
product which is covered by HP’s warranty, HP shall, within a
reasonable time after being notified of the defect, refund the
purchase price for the product.
HP shall have no obligation to repair, replace, or refund until
the customer returns the defective product to HP.
Any replacement product may be either new or like-new,
provided that it has functionality at least equal to that of the
product being replaced.
HP’s limited warranty is valid in any country where the covered
HP product is distributed by HP except for the Middle-East,
Africa, Argentina, Brazil, Mexico, Venezuela, and France’s
“Départements D’Outre-Mer”; for those excepted areas, the
warranty is valid only in the country of purchase. Contracts for
additional warranty services, such as on-site service, may be
available for any authorized HP service facility where the listed
HP product is distributed by HP or an authorized importer.
B. Limitations of Warranty
1. TO THE EXTENT ALLOWED BY LOCAL LAW, NEITHER HP NOR
ITS THIRD PARTY SUPPLIERS MAKE ANY OTHER WARRANTY OR
CONDITION OF ANY KIND, WHETHER EXPRESS OR IMPLIED,
WITH RESPECT TO THE HP PRODUCTS, AND SPECIFICALLY
DISCLAIM THE IMPLIED WARRANTIES OR CONDITIONS OF
MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS
FOR A PARTICULAR PURPOSE.
C. Limitations of Liability
1. To the extent allowed by local law, the remedies provided in
this Warranty Statement are the customer’s sole and exclusive
remedies.
2. TO THE EXTENT ALLOWED BY LOCAL LAW, EXCEPT FOR THE
OBLIGATIONS SPECIFICALLY SET FORTH IN THIS WARRANTY
STATEMENT, IN NO EVENT SHALL HP OR ITS THIRD PARTY
SUPPLIERS BE LIABLE FOR DIRECT, INDIRECT, SPECIAL,
INCIDENTAL, OR CONSEQUENTIAL DAMAGES, WHETHER
BASED ON CONTRACT, TORT, OR ANY OTHER LEGAL THEORY
AND WHETHER ADVISED OF THE POSSIBILITY OF SUCH
DAMAGES.
D. Local Law
1. This Warranty Statement gives the customer specific legal rights.
The customer may also have other rights which vary from state
to state in the United States, from province to province in
Canada, and from country to country elsewhere in the world.
2. To the extent that this Warranty Statement is inconsistent with
local law, this Warranty Statement shall be deemed modified to
be consistent with such local law. Under such local law, certain
disclaimers and limitations of this Warranty Statement may not
apply to the customer. For example, some states in the United
States, as well as some governments outside the United States
(including provinces in Canada), may:
a. Preclude the disclaimers and limitations in this Warranty
Statement from limiting the statutory rights of a consumer
(e.g. the United Kingdom);
b. Otherwise restrict the ability of a manufacturer to enforce
such disclaimers or limitations; or
c. Grant the customer additional warranty rights, specify the
duration of implied warranties which the manufacturer cannot
disclaim, or not allow limitations on the duration of implied
warranties.
3. FOR CONSUMER TRANSACTIONS IN AUSTRALIA AND NEW
ZEALAND, THE TERMS IN THIS WARRANTY STATEMENT,
EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT
EXCLUDE, RESTRICT, OR MODIFY, AND ARE IN ADDITION TO,
THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE
SALE OF HP PRODUCTS TO SUCH CUSTOMERS.
Environmental Attributes of the HP 2000C Printer
Environmental Statement
Hewlett-Packard continuously improves the
design and production processes of HP printers
to minimize the negative impact on the office
environment and on the communities where
printers are manufactured, shipped, and used.
Hewlett-Packard has also developed processes to
minimize the negative impact of the disposal of
the printer at the end of printing life.
Reduction and Elimination
Printer Packaging: Packaging materials have been
reduced, saving roughly 50% in fuel and, therefore,
fuel emissions.
Ink Consumption: EconoFast mode uses about 1/2
the amount of black ink for text compared to
Normal mode. EconoFast mode uses 1/3 to 1/4 less
ink than Normal mode for color, thereby extending
the life of the ink cartridge.
Paper Use: The printer’s manual duplexing, or twosided printing option, reduces paper usage and the
resulting demands on natural resources. This printer
is suited for the use of recycled papers according to
DIN 19 309.
Ozone: All ozone-depleting chemicals (CFCs for
example) have been eliminated from HewlettPackard manufacturing processes.
Printer Packaging: The printer packaging, the
expanded polystyrene packaging inserts, and the
clear polyethylene bags containing the printer
drivers do not contain any halogenated polymers
and are 100% recyclable.
Plastic Parts: All plastic parts of the printer and
packaging are marked according to international
standards, to enable the identification of these parts
for recycling. The plastics used in the printer
housing and chassis are technically recyclable.
Product Longevity: To ensure the longevity of
your printer, HP provides the following:
Extended Warranty – HP SupportPack offers a
three year protection plan. HP SupportPack must be
purchased within 30 days of your product purchase.
Contact the nearest HP dealer about this service.
Spare Parts and Consumables Availability for at
least five years after production has stopped.
Energy Consumption
This printer was designed with energy conservation
in mind. This printer uses less than 8 watts in
stand by mode, which easily qualifies it as an
energy-saving computer printer under the U.S.
Environmental Protection Agency’s Energy Star
Computers Program.
Recycling
Design for recycling has been incorporated into this
printer. The number of materials has been kept to a
minimum, and dissimilar materials have been
designed to separate easily. Fasteners and
connections are easy to locate, access, and remove
using common tools. High-priority parts have been
designed to be accessed quickly for efficient
disassembly and repair. Plastic parts have been
primarily designed in no more than two colors to
enhance recycling options.
Off-mode Energy Consumption: When the printer
is in off-mode, a minimal amount of energy is still
being consumed. Energy consumption can be
prevented by turning the printer power off, and
then disconnecting the printer power cord from
the electrical source.
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User’s Guide
English
HP 2000C
Professional Series
Color Printer
User’s Guide Number C4530-90019
Printed in U.S.A. 1/98
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