HP 4515 Series User manual

HP 4515 Series User manual
SERVICE
TODAY
www.partsnow.com
A PARTS NOW! PUBLICATION
HP & Lexmark:
New Products and Trends
Also in this issue:
• Parts Now! Announces new CIO
• How to Identify the Real OEM Product
• Printer Spotlight: HP 4014/4015/4515 Series
JAN/FEB 2009, VOL. 17, NUMBER 12
road show
SERIES IV: THE SUSTAINABLE BUSINESS MODEL
Everyone is talking about managed print services. It
has fast become the industry standard rather than the
industry trend once projected. But what does it really
mean? Is MPS simply finding a software package to
manage devices? What else is involved? How do you
fully integrate the program into your business? Beyond
managed print services, how will you grow and sustain
your business over the next 5, 10, 15 years?
PrintFleet Road Show Series IV: The Sustainable Business
Model brings together a collection of the best in class
technology, products, services, strategies and industry
data metrics to advance your dealership’s competitive
power and long term profitability through an MPS
program.
Event Locations
Dallas, TX: January 21-22, 2009
The Westin Park Central Dallas
Miami, FL: February 18-19, 2009
Miami Beach Resort and Spa
Irvine, CA: May 6-7, 2009
Irvine Marriott
Chicago, IL: May 27-28, 2009
Swissotel Chicago
Early Bird Registration (up to two weeks before any
event date): $299 USD per person
General Registration: $349 USD per person
For more information, contact :
Matt McLeish
608.203.1493
[email protected]
2
COMPANY
NEWS
Parts Now!
Announces New CIO
Parts Now! has invested
in a key position to further
improve company capabilities
today and for the future. The
company announced a new
Chief Information Officer (CIO)
position responsible for
upgrading and integrating
technology across its entire
business. Patrick McGinn has
joined Parts Now! as its first
CIO.
“We’re committed to leading
the industry with the best
customer service and unique
solutions that optimize
our customer’s business,”
said Parts Now! Chief
Executive Officer Bruce
Hagan. “Patrick’s IT and
supply chain management
experience strengthens
our ability to deliver.”
In his new role, Patrick will
manage the technical infrastructure for Parts Now!,
reporting directly to Hagan.
McGinn will leverage technology across all sales and supply
chain management solutions
by collaborating with customers and suppliers.
McGinn served as Director,
then Vice President of
Information Systems at DDN/
Pharmaceutical Logistics
from 2001 to 2008. He
held IT positions of increasing
responsibility at Johnson
Controls from 1987 to 2001.
McGinn earned his MBA with
Honors from Marquette
University and his B.B.A
from the University of
Wisconsin-Milwaukee.
Booth 233 March 18-19
Las Vegas, Nevada
Attend the
Parts Now!
Power Hour!
Wednesday, March 18 11:00 am “Adding Printer Services as a Revenue Stream”
By Steve Geishirt, Director of Training
Today’s dealers are looking for other revenue streams. Many are turning to servicing HP and Lexmark
printers & MFPs as the next step. Learn to sell printer service to your current customers and beyond,
how to educate your service techs on HP and Lexmark printers, and how to access essential service
manuals.
3
TECH TIP
Would the Real OEM
Please Stand Up?
By Jeremy Mueller
OEM stands for Original
Equipment Manufacturer.
When you buy a genuine
OEM part through an authorized distributor, the product
you get is made by the
Original Manufacturer of the
printer. If the distributor is
not authorized by the OEM,
you cannot be sure. How can
you tell the difference?
In many cases, that’s not
easy to do. Here are some
ways “OEM” gets confusing
out in the marketplace:
1) OEM product that
doesn’t meet OEM specs:
Let’s say Factory A makes
true OEM product. But let’s
say they have components
that did not meet the OEM’s
strict testing guidelines. If they
sell these non- specification
parts to another party, can
that party sell them as OEM
product? The answer is no.
2) The OEM
manufacturer changes
the composition slightly:
If the same manufacturer
changes the composition of
4
the materials slightly so they
can sell the parts to non-OEM
authorized suppliers, can
those be sold as OEM? The
answer is no — although they
are from the same place the
OEM parts come from, they
are not OEM.
While there is no DNA test
to identify a real OEM part,
there are a few rules of thumb
to help ensure you are buying
a genuine OEM part:
1) “Authorized Reseller”
The easiest way to determine
whether a product is true
“OEM” is to find out if the company is an OEM Authorized
Reseller. If so, they are more
than likely selling the genuine
part. The reason is that in
order to remain “authorized,” a
company must commit to several principles, including accurately labeling product as OEM.
Straying from the strict definition of OEM and one risks losing authorization.
2) Which OEM?
Ask if the product you are
purchasing is HP, Lexmark,
Xerox or another specific
OEM, not just “OEM” in general. If the company names a
specific OEM, this could be
the real McCoy.
3) Low, low, low price. . .
If the price is too good to
be true, it probably isn’t the
real deal.
We’re aware of your concern
that the term “OEM” gets
overused and misrepresented
in the marketplace. You can
be sure that at Parts Now!,
OEM means that every component within an assembly is
sourced from the original
manufacturer. If just a single
component within a larger kit
is OEM, we won’t claim it as
OEM.
Purchasing true OEM
products from authorized
distributors like Parts Now!
brings additional value. Not
only can you be sure your
part is bona fide OEM, you
can also get better access
to OEM parts.
TECHNICAL
HP & Lexmark:
New Products and Trends
By Steve Geishirt
In October, HP and Lexmark
released a number of new
printers and MFPs. These
releases are very telling about
where the market is headed.
Parts Now! shares our analysis so you can prepare to service these new introductions.
HP Trends:
HP continued to follow the
process of introducing a
printer and upgrading it into
an MFP device. This is helpful
to them as it means fewer
SKUs to put on the shelf and
fewer parts to manufacture,
i.e. reduced cost. This should
equate with a cost savings
to all of us. Typically, the
MFP falls into a “serviceable”
price point.
HP also continued the trend
of using series numbers to
group the model numbers.
A good example is the P4015
unit that HP introduced last
February to replace the LJ
4250. This model is a part
of the P4010 series which
contains the P4014 and
P4015 printers and their
variations. If you had visited
HP’s website looking for the
P4015, you would have
struggled to find it. Now HP’s
goal is to direct a customer
to a group of units that fit
their needs. A customer can
compare the P4014 and
P4015 on HP’s website and
make a better decision. In
other words, customers won’t
miss the lower or higher end
models within each series.
You will find that the service
manual is still for the series,
not the model. So either way,
you’ll still have to contend with
knowing both the series and
its corresponding models.
A new trend is a CSR or
Customer Self Repair warranty service program where the
customer replaces warranty
5
parts with various maintenance kits instead of having
the technician do it. If a
major component goes bad
under the warranty, HP then
replaces the whole unit. In
the past year, we have seen
HP introduce this approach
to some business class printers that run from $700 to
$2,999.
For example, in looking for
the maintenance kit in the
service manual, everything is
now a kit, including the newly
added 128M memory kit,
duplex reverse guide kit, 500
sheet feeder replacement kit,
control panel kit, and formatter kit. These are new to us
in service. There is a listed
preventative maintenance kit
CE484A (110V) but, again,
it contains only the fuser, and
instructions since it is rated
for the life of the printer. So
there is a maintenance kit,
but really no need for it. The
standard supplies listed in
6
the service manual are the
toner cartridges, toner
collection unit (bottle) and
fuser, but again no life counts
anywhere. The maintenance
chapter of the service manual shows you how to replace
all the supplies except for the
fuser. Thus the only standard
replaceable parts on these
units realistically are very
limited. The rest are replaced
as needed and often in the
form of a service kit.
HP New Products:
The first of these units is
the new P2030 series which
contains the P2035 and
P2035n model printers.
They are rated at 30 ppm
and list at $250 on HP’s
website. The old rule of
thumb has been that anything under $500 really isn’t
serviceable, because if the
price of service is half the
price of the unit or better,
the customer will buy a new
one rather than repair the
failing printer. Thus a $250
unit is tough to service for
only $125 in parts and labor.
You can replace the pickup
rollers, separation pad, fuser
and transfer roller but if a
power supply dies, it’s time to
replace the unit. Over time
HP sometimes produces an
MFP version of the printer.
The good news is that the
price point of this printer
based MFP will likely be over
the $500 threshold, making
the MFPs worth servicing.
Next we saw a low end color
laser CP1215 for $299 and
CP1518ni for $399. At
12/8 ppm in monochrome
and color, this is a lure for
those customers who still
haven’t made the leap into
color printing. The tradeoff
becomes the lower the price
of the unit, the higher the
cost per page. The price of
the four toner cartridges are:
black at $73.99 and three
color cartridges at $68.99
each. Assuming 5% coverage
per color or 20% for a four
color page — which is what
HP has traditionally rated
color coverage at — the cost
per page of printing in color
is 18¢ per page. And that’s
just toner. Contrast that with
HP’s business class CLJ
4600 unit, which is rated
at only 8.5¢ per page.
Next is the CP2020 series
which comes as a CP2025n
at $449, CP2025dn at
$499 and CP2025x at
$549. Note again how 2020
is the series number but
the model numbers are
different. The “x” stands for
“dtn” version or Duplex, extra
Tray and Network connection
standard. The CP2025 is
right on that edge again of
whether it’s serviceable or
not. In this case, HP created
an MFP version and that is at
a price point worth servicing.
The MFP version is the
CM2320mfp. The CM in
front of CM2320mfp stands
for Color Multifunction.
The CM2320n mfp lists for
$549, while the CM2330nf
mfp lists for $649,
CM2320xfi mfp for $849.
These units are rated at
21ppm in monochrome
and in color.
higher the cost of the unit, the
lower the cost per page.
Following the “printer that
becomes an MFP” theme
is the CM3530mfp series
which uses the CP3525,
just discussed, as its print
engine. The CM3530mfp
uses the model number —
CM3520mfp — and there is
no series number like the
others. The MFPs come
in the following models:
CM3530mfp at $2,499
and the CM3530fs mfp at
$2,999. They run at 31 ppm
in monochrome and color.
Interestingly, the warranty
requires the customer to call
Moving up the ladHP in the event of a
der, the busifailure.
ness class
If it requires a
CP3520
basic fix, HP
“The higher price
series
point also gives us a will send the
includes
customer
lower cost per
the
the service
page...”
CP3525n at
kit with the
$699, CP3525dn
instruction on how
at $899 and CP3525x at
to install it. If it’s a more
$1,299. These are color
complicated repair, HP will do
business class printers rated an exchange with the cusat 30 ppm in color and black tomer. If the customer refuses
and white. The higher price
to install the part themselves,
point also gives us a lower
a service tech can be called
cost per page (cpp) of 12.5¢ who will install it for them, but
using the high yield 10,500
the customer will have to pay
page black toner cartridge
the labor charge.
and 7,000 yield color toner
cartridges. This is starting to
Lexmark Trends:
come in line with a more realLexmark is wisely going along
istic price of color printing. The with the rest of the industry,
following the “if you make a
printer, why not make it an
MFP?” philosophy. Ironically,
Lexmark was originally the
leader who created this
trend. They began with scanners that could attach to
printers and convert them into
MFPs. In time it became the
standard for most products.
Lexmark
New Products:
Lexmark introduced the new
T65x series in October to
replace the T64x series.
The T65x series keeps up
with the rest of the market in
terms of speed. The T650n
runs at 45ppm and lists at
$699. The T652 runs at
50 ppm and lists at $799.
Finally the T654 runs at 55
ppm and lists at $1099.
Lexmark is directly marketing
against the HP P4015 line
of printers in stating that the
Lexmark units are quieter
than HP’s models. (The new
P4014, P4015 & P4515
running at 45, 52 and
62ppm respectively are
known to be noisy mostly
due to the high speeds.)
The X series of printers are
commonly Lexmark’s MFP
version. The X65x MFP
series uses the T65x series
print engine, using the addition of an attached scanner
to make it an MFP. Since the
7
T65x series is at max a 55
ppm machine, they can easily
modify the speeds for the
printers, and the MFP versions via the firmware. The
X651de lists at $1,599
and runs at 45 ppm. The
X652de MFP lists at $1,700
and runs at 45 ppm. The
X654de MFP lists at $2,499
and runs at 55ppm. Last,
the X656de MFP listing at
$2,749 runs at 55 ppm. The
X658de MFP lists at $3,799
and also runs at 55 ppm.
The fact that Lexmark is
using the same print engine
is great for the service industry. You only need one fuser
to service all of these. The
only big difference between
models is that the T650 has
a 250 sheet tray and pickup
assembly while all the others
use 500 sheet versions.
Lexmark also added color
printers and MFPs to their
new products, expanding the
C500 and C700 series lines.
Both come in MFP versions.
So what do these new
intros do to the market?
We were pleasantly surprised
that we didn’t see price
erosion when HP released
the P4015, the replacement
for the LJ 4250. We expected to see it come in a couple
8
hundred dollars less. But HP
held their ground. However,
it’s one thing to demand it,
it’s another to have customers buy it at that price.
General market data so far
indicates it’s starting to take
over where the LJ 4250 left
off but not quite as strongly.
My guess is the economy is
a strong part of this. Once
the economy has picked up,
we’ll have a better feel for
the success of this price
point. However, I’m encouraged at this stage.
It’s interesting to see how
committed all the OEMs, not
just HP and Lexmark, are to
the MFP units. These are
getting to price points where
customers are trying them
out and once they do a scan
to email job, they’re looking
for another one. Want to sell
a printer based MFP? Show
a customer how to scan to
email (color scan preferably
which is pretty standard on
business class units now)
and you’ll have them hooked.
And will the strategy of CSR
(Customer Self Repair
warranty service) succeed or
not? Will the customer adopt
the warranty repair or pay a
service tech to install a warranty part? Or be frustrated
enough to buy another brand
name next time? Will
resellers and aggregators
even sell these units knowing
it’s a one shot deal with little
other revenue to be gained
such as future maintenance
kits? Time will tell how the
market will respond and
whether HP will continue
along this path.
EDITOR
Pam Olson
CONTRIBUTING WRITERS
Steve Geishirt
Larry Nelson
Anna Schryver
Jeremy Mueller
Jim Bethke
Service Today is a Parts Now!
publication with a mission to
serve as a technical resource
for printer repair technicians.
PRINTER
SPOTLIGHT
HP 4014/4015/4515 Series
Model Name
Model Number
Release Date
Print Speed
Max DPI
Duty Cycle
Memory std/max
P4014
CB507A
Feb 2008
45 ppm
1200x1200
175,000 pgs/month
128MB/640MB
Fuser
Cassette Pickup Roller
Cassette Feed/Sep Roller
Tray 1 Roller Kit
CB506-67901
RM1-0036 1 per tray
RM1-0037 2 per tray
CB506-67905
Kit contains: pickup roller no. RL1-1641, Feed roller no. RL1-1663, separation roller no. RL1-165R
CB506-67903
CB388A Kit contains: Fuser, Transfer roller, 8 Feed/Separation rollers
CC364A 10,000 pgs all 3 printers
CC364X 24,000 pages P4015/P4515 only
Transfer Roller
Maintenance Kit
Toner Cartridge
Service Pin Numbers
P4014
P4015
P4515
P4015n/P4015tn/P4015x
CB509A/CB510A/CB511A
Feb 2008
52 ppm
1200x1200
225,000 pgs/month
128MB/640MB
P4515N/P4515n/P4515x
CB514A/CB515A/CB516A
Feb 2008
62 ppm
1200x1200
275,000 pgs/month
128MB/640MB
05401408
05401508
05451508
The PERFORM PRINTER MAINTENANCE message appears after printing 225,000 pages.
To help ensure the optimum performance of the printer, replace certain parts when this message appears.
How to reset the maintenance kit message:
1. Turn the product power off and then on.
2. When XXX MB appears on the display, press and hold down the OK button until all three display lights flash once
and then remain on. This might take up to 10 seconds.
3. Release the OK button and press the up arrow to scroll to NEW MAINTENANCE KIT.
4. Press OK to reset the maintenance kit counter.
Here are a few key differences between this model
and the 42XX/43XX series, which it replaces:
• The new series has no swing plate assembly.
• There are 3 motors: a drum drive motor, main drive motor and fuser motor.
• The Tray 1 pick-up uses 3 rollers (pick up, feed, separation) instead of a pick up roller separation pad.
9
We’re eager to answer your questions, provide the information
you’re looking for and hear your comments on how we’re doing.
General
800.886.6688
[email protected]
The Now! Team
800.886.6688, ext 4100
[email protected]
Technical Support
800.886.6688, ext 1523
[email protected]
Training
800.886.6688, ext 1126
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800.886.6688, ext 1127
[email protected]
Core Buy Back
Canada Sales
US Headquarters
Parts Now!
3150 Pleasant View Road
Middleton, WI 53562
Local: 608.203.1500
Toll-free: 800.886.6688
Fax: 608.203.1460
10
[email protected]
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[email protected]
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Parts Now! Canada
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PARTS NOW!
POLICY
PARTS NOW! WARRANTY AND RETURN POLICIES
WARRANTY POLICY
NEW PRODUCT
This includes OEM’s Equivalent to New (ETN) remanufactured product that has
been rigorously tested by the OEM to perform at the same performance levels as
a new OEM product. These products are sold by the OEMs as new product to
Parts Now! LLC.
Warranty: OEM only. Not warranted by Parts Now! LLC
OEM FACTORY REFURBISHED PRODUCT
Warranty: OEM only. Not warranted by Parts Now! LLC
PARTS NOW! REFURBISHED PRODUCT
The Parts Now! LLC Warranty does not apply to defects resulting from:
(1) inadequate or improper maintenance; (2) unauthorized modification
or misuse; (3) usage outside of the environmental specifications of the part
or product; or (4) improper site preparation and maintenance.
• Parts
1. Refurbished SX, LX, EX, EX+, 4019 and
4029 engine fusing assemblies and maintenance kits
Warranty: Twelve (12) months
2. All other refurbished parts
Warranty: Six (6) months
• Used Printers
1. As-is
Warranty: Guaranteed only to work upon arrival to the customer
We will repair or replace solely at our discretion.
2. Refurbished
Warranty: 90 days
We will replace or repair, at our discretion, the part or parts that fail
during the warranty period. This is a limited warranty and does not
cover cosmetic blemishes, scratches, and color defects.
PARTS NOW! PNO PRODUCT
Warranty: OEM only. Not warranted by Parts Now! LLC
DISCLAIMER OF WARRANTIES
THE ABOVE EXPRESS LIMITED WARRANTY IS EXCLUSIVE AND
ANY AND ALL OTHER WARRANTIES, WHETHER EXPRESSED OR
IMPLIED, ARE HEREBY DISCLAIMED, INCLUDING WARRANTIES
OF MERCHANTABILITY, ACCURACY, FITNESS FOR A PARTICULAR
PURPOSE AND TITLE, AND ANY IMPLIED WARRANTY AGAINST
INTERFERENCE WITH YOUR ENJOYMENT OF THE PROGRAM
PROPERTY OR AGAINST INFRINGEMENT. YOU ACKNOWLEDGE
THAT NO EMPLOYEE OF PARTS NOW! LLC OR ANY OTHER PARTY
IS AUTHORIZED TO MAKE ANY REPRESENTATIONS OR WARRANTY
NOT IN THIS AGREEMENT.
RESPONSIBILITY FOR DAMAGE
•
•
We are not responsible for damages incurred in transit as our shipping
terms are FOB from our dock. The shipping carrier is responsible for
such damage.
We do not issue Return Merchandise Authorization (RMA) numbers for
products damaged due to shipping. We will place a new order for the
customer while the carrier is processing the customer’s claim. At such time
as the claim is resolved and payment is made, the customer will be credited.
RETURN POLICY
EXCHANGES
1. Requirements
Product exchanges must:
a) Be repairable (no alterations or physical damage)
b) Have a valid Return Merchandise Authorization (RMA) number
c) Be an exact equivalent of the product that we are sending to you
d) Be received by us prior to the RMA expiration date
e) Return shipping is the responsibility of the customer.
2. Return Process
When we receive the product for exchange, we will inspect it to confirm that
the product is correct and eligible for return. If the product is not eligible for
exchange, we will then notify you with an explanation and return the product
at your expense or dispose of the product at your direction.
3. Reimbursement
• Pre-credited advanced exchange
Upon inspection and acceptance of the exchange product, the open RMA
will be closed. If the exchange product is not accepted, open account
customers will have a core charge billed to their account. For customers
who have an advance core credit authorization on file, the core charge
will be placed on the credit card on file.
• Other advance exchanges
Upon inspection and acceptance of the exchange product, we will, in
our determination, credit the account of an open account customer, send
a refund check or issue a credit to a credit card account of a non-open
account customer.
WARRANTY RETURNS
1. Requirements
Product being returned to us due to defect or our error must be returned with:
a) A valid RMA number
b) A copy of the original invoice
c) ALL original packaging (if new)
d) The reason for return
2. Return Process
When we receive the product for warranty, we will inspect it to confirm that
the product is correct and eligible for a warranty claim. If the product does not
qualify under our warranty policy, we will then notify you with an explanation
and return the product at your expense or dispose of the product at your direction.
3. Reimbursement
We will, at our discretion, select one of the following options:
a) Replace the product
b) Repair the product
c) Credit you for the invoiced amount of the product (if the product is
not replaceable due to lack of inventory). Return shipping is the
responsibility of the customer.
OTHER RETURNS
1. Requirements
Manuals, printheads, consumables, and special order items are not returnable.
We will only accept for return product involving our error.
Product returns must:
a) Be returned unused within 30 days of purchase date
b) Have a valid RMA number
c) Be received by us prior to the RMA expiration dated
d) Have ALL original packaging (if new)
e) Return shipping is the responsibility of the customer.
2. Return Process
When we receive the return product, we will inspect it to confirm that the
product is correct and eligible for return. If the product is not eligible for
return, we will then notify you with an explanation and return the product
at your expense or dispose of the product at your direction.
3. Reimbursement
All product returns by customers, except for those resulting from our error,
may be subject to a restocking fee of 20%.
Upon inspection and acceptance of the returned product, we will, at our
discretion, credit the account of the open account customer, send a refund
check or issue a credit to a credit card account of a non-open account customer.
RMA PROCEDURE
Our sales representative will assign an RMA number to you. It is your responsibility
to put this number on the outside and inside of your returned product package to
insure adequate customer/product identification. Product returned to us without
valid RMA number identification will be refused by us. RMA numbers are valid
for 30 calendar days from the date issued.
RMA Return address:
Parts Now!
3150 Pleasant View Road
Middleton, WI 53562
11
ONLINE TRAINING SCHEDULE
HANDS-ON COURSES (MIDDLETON, WI)
Introduction to Printer Network Cards
FEBRUARY SCHEDULE
Image Formation for HP Printers
(HANDS-ON COURSES)
(ADVANCED COURSES)
Color Theory and Process
Monday, February 23rd
Printer Fundamentals for IT,
TR-PRINT FUND #1
Thursday, March 5th
Advanced Level Monochrome
TR-ADV MONO #1
Tuesday, February 24th
HP LJ P3005/LJ 2400 Series,
TR-P3005 #1
Friday, March 6th
Advanced Level Color
TR-ADV COLOR #1
HP Color LaserJet 4600/4650**
MARCH SCHEDULE
Lexmark T Series*
HP LaserJet 4100/4050/4000*
HP LaserJet 4200/4250/4300/4350*
HP LaserJet 8150/8100/8000/5Si*
HP LaserJet 4345mfp*
HP LaserJet 2100/2200/2300*
MFP Fundamentals*
*The Image Formation course is a prerequisite
for all monochrome printer training courses.
**Color Theory & Process is a prerequisite
for all color printer training courses.
Wednesday, February 25th
HP LJ M3027/3035mfp Series,
TR-M3027/3035mfp #1
Thursday, February 26th
HP CLJ 4700/CP4005 Series,
TR-4700 #1
Friday, February 27th
Design Fundamentals TR-DESIGNJET #1
Training courses will be held at our training facility in WI. Further information on course details, area hotels, and directions to the training site
can be found at www.partsnow.com in the Technical Resources section or by calling (800) 886-6688. Visit http://videotraining.partsnow.com
for more details and for your free trial!
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Permit No. 367
JANUARY/FEBRUARY 2009, VOL. 17, NUMBER 12
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