HP BUSINESS INKJET 1000 PRINTER, BUSINESS INKJET 1000 User's manual

HP BUSINESS INKJET 1000 PRINTER, BUSINESS INKJET 1000 User's manual
HP Business Inkjet 1000
Series Printer
User’s Guide
HP Business Inkjet 1000 Series Printer
User’s Guide
First edition: 04/2005
Copyright Information
© 2005 Copyright Hewlett-Packard Development Company, L.P.
Reproduction, adaptation or translation without prior written permission is prohibited, except as allowed under the copyright laws.
The information contained herein is subject to change without notice.
The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services.
Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions
contained herein.
Trademark Credits
Microsoft®, Windows®, Windows NT®, and MS-DOS® are U.S. registered trademarks of Microsoft Corporation.
UNIX® is a registered trademark of the Open Group.
Novell® and NetWare® are registered trademarks of Novell Corporation.
Pentium® is a registered trademark of Intel Corporation.
Adobe® and Acrobat® are registered trademarks of Adobe Systems Incorporate.
Safety Information
Always follow basic safety precautions when using this product to reduce risk of injury from fire or electric shock.
1.
Read and understand all instructions in the documentation that comes with the printer.
2.
Use only a grounded electrical outlet when connecting this product to a power source. If you do not know whether the outlet is grounded,
check with a qualified electrician.
3.
Observe all warnings and instructions marked on the product.
4.
Unplug this product from wall outlets before cleaning.
5.
Do not install or use this product near water, or when you are wet.
6.
Install the product securely on a stable surface.
7.
Install the product in a protected location where no one can step on or trip over the line cord, and the line cord cannot be damaged.
8.
If the product does not operate normally, see Maintaining and troubleshooting.
9.
There are no user-serviceable parts inside. Refer servicing to qualified service personnel.
Getting started
Finding other resources for product information . . . . . . . . . . .
Learning about printer configurations . . . . . . . . . . . . . . . . . .
Understanding the printer parts and functions. . . . . . . . . . . . .
Connecting the printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Connecting directly using a USB cable (Windows). . . . . . .
Sharing the printer on a locally shared network (Windows)
Connecting directly using a USB cable (Mac OS) . . . . . . .
USB printer sharing over an Ethernet network (Mac OS) . . .
Uninstalling the printing system software . . . . . . . . . . . . . . . .
Uninstalling software for Windows (all versions) . . . . . . . .
Uninstalling software for the Mac OS . . . . . . . . . . . . . . . .
Making copies of the software . . . . . . . . . . . . . . . . . . . . . .
Installing other software . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Using the printer
Selecting print media . . . . . . . . . . . . . . . . . . . . . . . .
Understanding specifications for supported media . .
Setting minimum margins . . . . . . . . . . . . . . . . . . .
Loading media . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Printing using the PCL 3 printer driver . . . . . . . . . . . . .
Changing printer settings. . . . . . . . . . . . . . . . . . . . . .
Changing settings for Windows. . . . . . . . . . . . . . .
Changing settings for the Mac OS . . . . . . . . . . . . .
Performing printer tasks . . . . . . . . . . . . . . . . . . . . . . .
Canceling a print job . . . . . . . . . . . . . . . . . . . . . .
Printing on both sides (duplexing) . . . . . . . . . . . . .
Performing manual duplexing . . . . . . . . . . . . . . . .
Performing automatic duplexing . . . . . . . . . . . . . .
Printing photographs . . . . . . . . . . . . . . . . . . . . . .
Printing on special media . . . . . . . . . . . . . . . . . . . . .
Printing on envelopes and cards . . . . . . . . . . . . . .
Printing on transparencies. . . . . . . . . . . . . . . . . . .
Printing on custom-size media . . . . . . . . . . . . . . . .
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26
27
Using diagnostic tools
Using the Toolbox. . . . . .
Printer Status tab . . .
Information tab . . . . .
Printer Services tab . .
Using HP Instant Support .
Using myPrintMileage . . .
Using the HP Inkjet Utility.
Using HP Web Jetadmin .
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29
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35
35
37
37
Maintaining and troubleshooting
Maintaining ink cartridges and printheads .
Replacing ink cartridges . . . . . . . . . . .
Checking the printheads . . . . . . . . . . .
Cleaning the printheads . . . . . . . . . . .
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Contents
1
Contents
Contents
Cleaning the printhead contacts . . . . . . . . . . .
Aligning the printheads . . . . . . . . . . . . . . . .
Replacing the printheads . . . . . . . . . . . . . . . .
Calibrating color . . . . . . . . . . . . . . . . . . . . . . . .
Clearing jams . . . . . . . . . . . . . . . . . . . . . . . . . .
Starting troubleshooting . . . . . . . . . . . . . . . . . . .
Printing a configuration page . . . . . . . . . . . . . . .
Resolving printer problems . . . . . . . . . . . . . . . . .
Printer shuts down unexpectedly . . . . . . . . . . .
Printer is not responding (nothing prints) . . . . .
All lights are blinking . . . . . . . . . . . . . . . . . .
Printer takes a long time to print . . . . . . . . . . .
Resolving printing problems . . . . . . . . . . . . . . . .
A blank page printed . . . . . . . . . . . . . . . . . .
Something on the page is missing or incorrect .
Placement of the text or graphics is wrong . . . .
Poor print quality . . . . . . . . . . . . . . . . . . . . .
Resolving paper-feed problems . . . . . . . . . . . . . .
Tray cannot be inserted . . . . . . . . . . . . . . . .
Another paper-feed problem is occurring . . . .
Troubleshooting installation issues . . . . . . . . . . . .
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55
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56
Printer lights reference
HP supplies and accessories
Ordering printing supplies through the Toolbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Finding accessory part numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Finding supplies part numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Support and warranty
Toolbox . . . . . . . . . . . . . . . . . . . . . . . . .
HP Instant Support . . . . . . . . . . . . . . . . . .
Web . . . . . . . . . . . . . . . . . . . . . . . . . . .
Obtaining HP telephone support . . . . . . . .
Before you call . . . . . . . . . . . . . . . . . .
Telephone support numbers . . . . . . . . .
Hewlett-Packard limited warranty statement.
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83
Printer specifications
Regulatory information
FCC statement. . . . . . . . . . . . . . . . . .
EMI statement (Korea) . . . . . . . . . . . .
VCCI statement (Japan) . . . . . . . . . . .
Regulatory model number . . . . . . . . . .
Power cord statement . . . . . . . . . . . . .
LED classification . . . . . . . . . . . . . . . .
Environmental sustainability program . .
Reduction and elimination . . . . . . .
Power consumption . . . . . . . . . . . .
Hazardous materials . . . . . . . . . . .
Material safety data sheets . . . . . .
Recycling. . . . . . . . . . . . . . . . . . .
Declaration of conformity . . . . . . . . . .
Index
Glossary
2
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1
Getting started
Thank you for buying the printer. This guide provides details about how to set up your printer, how to
perform simple printer tasks, and how to resolve printer problems.
Finding other resources for product information
• Setup poster. Provides illustrated setup information. A printed version of this document is provided with
the printer. Also, an electronic version is available as an Adobe® Acrobat® Portable Document Format
(PDF) file on the Starter CD.
• Getting started guide. Includes information about setting up the printer and installing the software.
You probably referred to this guide when you set up the product.
• Online Help. Includes overview information about and procedures performed using the printer
software.
• Starter CD. Includes the printer driver, Toolbox, Installer Customization utility, electronic copies of this
user’s guide, release notes, and ordering information.
• Toolbox. Contains “how-to” and troubleshooting instructions, and provides information about
printhead health. If you choose to install the Toolbox, a Toolbox taskbar icon appears when the
Toolbox is running. Toolbox is available for Microsoft® Windows® users only.
• HP Instant Support. A Web-based tool that provides product-specific services, troubleshooting tips,
and information about your printer’s ink and media usage. This e-service can be opened from the
Toolbox. HP Instant Support is available for Windows users only.
• HP Inkjet Utility. The HP Inkjet Utility contains tools to calibrate the printer, clean the printheads,
print a test page, and find website support information. The HP Inkjet Utility is available for Mac OS
users only.
• World Wide Web. The following websites contain information about the printer:
http://www.hp.com/support/businessinkjet1000
http://www.hp.com
• Network operating system (NOS) and operating system (OS) manuals. These manuals came with your
computer or your NOS. They describe the basic network printing common to all network printers.
Finding other resources for product information
3
Getting started
You can obtain product information that is not included in this guide from the following resources:
Learning about printer configurations
This printer is a four-color Inkjet printer that prints up to 23 pages per minute (ppm) in monochrome
(black and white) and 18 ppm in color in Draft mode.
The printer includes these features.
• Paper handling. This model includes a standard input tray (Tray 1) that holds up to
150 sheets.
• Connectivity. This model includes a USB connector.
You can add an optional auto-duplex unit for printing two-sided documents, which
saves money and paper. You can also add an optional print server, which allows you to
share the printer on a network.
Understanding the printer parts and functions
Front view
1
2
3
4
5
7
6
1. Paper guides.
2. Output tray.
3. Control panel. See Control panel parts.
4. Top cover.
5. Printing supplies cover. See Printing supplies area.
6. Tray 1. This tray holds 150 sheets.
7. Tray extension latch. Use this latch to extend the tray to accomodate legal-size media.
4
Getting started
Printing supplies area
1
Getting started
2
3
1. Printhead latch. The printhead latch provides access for installing or removing printheads from their
color-coded slots.
2. Printheads. Each printhead must be placed in its color-coded slot.
3. Ink cartridges. Each ink cartridge must be placed in its color-coded slot.
Control panel parts
1
2
3
c
1.
4
5
b
a
6
(power button).
2. Power light (green).
3. Printing supplies lights. Indicate the status of ink cartridges and printheads: a) Printhead light
b) Ink Cartridge light c) color indicator lights. See Printer lights reference.
4.
(cancel button). Cancels the current print job.
5.
(resume button).
6. Resume light. This light blinks in these situations:
• when there is a media jam
• when the printer is out of paper
• while a printed page is drying
• while the printer is printing a manual duplex job and waiting for the job to be turned
If the printed page is drying, then wait for the printer to finish, and the light will turn off.
Otherwise, resolve the problem and press the
(resume button) if the light does not turn off.
Understanding the printer parts and functions
5
Back view
4
1. USB connector.
2. Power input.
3. Auto-duplex unit.
4. Rear-access panel.
6
Getting started
2
1
3
Connecting the printer
Your printer supports local printing using a USB cable. (USB cables are sold separately. To order,
see HP supplies and accessories.)
You can share the printer in these ways:
• You can use a simple form of networking, known as locally shared networking, if you connect the
printer to a computer running Windows. Using this method, you can share the printer with other
Windows users. See Connecting directly using a USB cable (Windows) and Sharing the printer on a
locally shared network (Windows).
Getting started
• You can also use locally shared networking if you connect the printer to a computer running a
Mac OS. Using this method, you can share the printer with other Mac OS users. See Connecting
directly using a USB cable (Mac OS).
Connecting directly using a USB cable (Windows)
In the Windows environment, you can connect directly using a USB cable.
NOTE: To use a USB cable to connect the printer to a computer running the Mac OS, see Connecting
directly using a USB cable (Mac OS).
For Windows, you can use a USB cable to connect the printer to the computer if the computer has a USB
port and is running Microsoft Windows 98, Me, 2000, or XP.
In most cases, after you install the printer software and connect a printer to the computer, you can install
additional printers with USB cables without reinstalling the printing software.
Computer connecting to a USB port
Completing a software-first installation
Complete the setup using these instructions if you have not yet installed a USB cable (not included).
To complete a software-first installation
1. Close any running applications.
a. Press CTRL+ALT+DELETE simultaneously on your computer keyboard and then click Task Manager.
b. Close any applications that are running. (Do not close Systray or Explorer.)
c. When finished, click the X in the upper-right corner of the Task Manager to close it.
Connecting the printer
7
2. Insert the Starter CD into the CD drive. The CD menu runs automatically.
If the CD menu does not run automatically, click Start, click Run, and in the command line box,
type the letter of your computer’s CD drive followed by:\AUTORUN (for example, type
D:\AUTORUN).
3. On the CD menu, click Install Printer Driver.
4. Choose the language you want and click OK.
5. Follow the instructions on the screen.
6. When prompted, click Connected directly to this computer, and then click Next.
7. For USB connection: Click USB Cable and then click Next.
8. Follow the instructions on the screen to complete the installation.
9. When prompted, connect the USB cable to the computer and the printer.
The Found New Hardware wizard appears on the computer screen and the printer icon is created in
the Printers folder.
10.To share the printer, see Sharing the printer on a locally shared network (Windows).
Completing a hardware-first installation
Complete the setup using these instructions if you already installed a USB cable (not included) and then
started the software. The Found New Hardware screen appears.
To complete a hardware-first installation
NOTE: Before you can install the printer software on a computer running Windows XP 64-bit, you must
download the printer software from http://www.hp.com/support/businessinkjet1000.
1. Click Next in the Found New Hardware wizard.
2. Click Search for the best driver for your device (Recommended), and then click Next.
3. Insert the Starter CD into the CD-ROM drive.
4. If the CD menu appears, click Exit twice to close the CD menu.
5. Select Specify a location.
6. Click Browse to locate the root directory on the Starter CD, and then click OK.
7. Click Next, and then follow the instructions on the screen.
8. Click Next, and then click Finish.
9. To share the printer, see Sharing the printer on a locally shared network (Windows).
NOTE: Upon completion of the hardware-first installation process, The Found New Hardware wizard will
automatically launch the setup program. This gives you the option to install non-driver components such as
the Toolbox.
8
Getting started
Sharing the printer on a locally shared network
(Windows)
In a locally shared network, the printer is connected directly to the USB connector of a selected computer
(known as the server) and is shared by other computers (clients). Use this configuration only in small
groups or when usage is low. The computer connected to the printer is slowed down when many users
print to its shared printer.
You can share the printer on a locally shared network when:
• The computer connected to the printer is running Windows.
• The printer will be shared with other Windows users. (You cannot share the printer with Mac OS
users.)
Getting started
Sharing a printer connected to your computer (the server)
1. From the Start menu, find the Printers folder. (The route is different for different Windows operating
systems. It might be through Settings or Control Panel, or directly through Printers and Faxes.)
2. In the Printers folder, right-click the printer and click Properties.
3. On the Share tab, select the “share the printer” option, give the printer a Share Name.
4. Optional. If you are sharing the printer with users of other versions of Windows, you can click
Additional Drivers to install their drivers as a convenience to them. This step requires you to have the
Starter CD in your CD drive.
NOTE: When sharing a locally connected printer, use the newest operating system as the server.
A Windows 98 server will not recognize a Windows 2000 client.
5. Click OK.
Using a printer connected to another computer (clients)
Clients can connect to the printer in three different ways:
• Install the printer software from the Starter CD. When prompted, select Connected via the network,
and then select Client Setup for client-server printing.
• Browse to the printer on the network and drag the printer to your Printers folder.
• Add the printer and install the software from the INF file that has been saved to a location on your
network. Ask the network administrator where the INF file is located.
On the Starter CD, the INF files are stored in folders using the following format:
<CD>:\Setup\Drivers\PCL3\<operating system>\<language>.
For example, if your CD drive letter is D:, then D:\Setup\Drivers\PCL3\Win2k_XP\English would contain
the English Windows 2000 PCL 3 INF file.
Connecting the printer
9
Connecting directly using a USB cable (Mac OS)
Install the software first, and then connect the printer to the computer. You can share the printer with other
Mac OS users when you are finished, if you want.
To connect using a USB cable
1. Insert the Starter CD into the CD-ROM drive.
2. Double-click the CD icon on the desktop, and then double-click the Setup icon.
-OrLocate the installer in the Installer folder on the Starter CD.
3. Click Install Driver.
4. Follow the instructions on the screen.
5. Connect the cable between the connectors on the computer and the printer.
6. Open the Print Center or the Printer Setup Utility, which is located in the Applications\Utilities folder.
7. Click Add.
8. Select USB from the menu.
9. Select HP Business Inkjet 1000 from the printer list, and then click Add. A dot appears beside the
printer name, indicating that this printer is now the default printer.
10.Close the Print Center or the Printer Setup Utility.
11.To share the printer, see USB printer sharing over an Ethernet network (Mac OS).
USB printer sharing over an Ethernet network (Mac OS)
Basic requirements for printer sharing in a Macintosh environment include the following:
• The Macintosh computers must be communicating on the network using TCP/IP, and the Macintosh
computers must have IP addresses. (AppleTalk is not supported.)
• The printer being shared must be connected to a built-in USB port on the host Macintosh computer.
• Both the host computer and the client computers that are using the shared printer must have printer
sharing software installed and the printer driver or PPD for the printer that is installed. (You can run the
Installer program to install the printer sharing software and associated Help files.)
• The client computers should have the appropriate HP printer drivers installed.
• The client computers must be PowerMac computers.
• To use a shared USB PostScript printer, the client computers must have a USB port.
For more information about USB printer sharing, see the support information available on the Apple
website (http://www.apple.com) or the Mac Help on the computer.
Sharing among Macintosh computers
Enable printer sharing on the computer that is connected to the printer (the host).
1. Open System Preferences, click Sharing, and then click Services.
2. Click the Printer Sharing check box.
To print from the other Macintosh computers (the clients) on the network, preselect the printer in Sharing
(Mac OS X). Then, choose the neighborhood where the printer is shared and select the printer.
10
Getting started
Uninstalling the printing system software
Use the following steps to uninstall the printing system software.
Uninstalling software for Windows (all versions)
1. Close any running applications.
2. From the Start menu, open the Control Panel.
3. Double-click Add/Remove Programs.
4. Select the printing software that you wish to remove.
6. Follow the instructions on the screen to complete the removal of the printer software.
NOTE: You must have administrator privileges to uninstall the printer software in Windows 2000 and
Windows XP.
If the software was not successfully installed, or the Uninstaller could not be found, run the scrubber utility
from the Starter CD. See the steps below.
Running the scrubber utility
1. Disconnect the printer from the computer.
2. On the computer, restart Windows.
3. Insert the Starter CD in the CD-ROM drive.
4. Locate the scrubber utility on the Starter CD-ROM and run the utility.
• For Windows 98 and Windows Me, use the scrub9x.exe file located in the
Utils\Scrubber\Win9x_Me folder.
• For Windows 2000 and Windows XP, use the scrub2k.exe file located in the
Utils\Scrubber\Win2k_XP folder.
Uninstalling software for the Mac OS
1. Restart the computer.
NOTE: If you do not restart the computer before you uninstall the software, some files are not removed
from your computer when you run the Uninstall option.
2. Insert the Starter CD into the CD-ROM drive.
3. Double-click the CD icon on the desktop.
4. Double-click the installer icon and follow the instructions on the screen.
5. When the Main Installation dialog box appears, select Uninstall from the drop-down list located in the
upper-left part of the dialog box.
6. Follow the instructions on the screen to remove the printer software.
Uninstalling the printing system software
11
Getting started
5. Click the button for adding or removing software.
Making copies of the software
The Starter CD contains a utility that lets you copy the printer software on to disks, or to create custom
installations, which is a task usually performed by system administrators. When you run the Installer,
select Customization Utility to copy disks.
You can also use this utility to copy the printer software to your hard drive or to a network drive. After the
files are copied to another location, you can install the printer software from that location.
Installing other software
The following drivers and optional software are also available for installation on the printer.
• HP Web Jetadmin. This is a Web browser-based network printer management tool. A link to the
HP Web Jetadmin website is included on the Starter CD. See Using HP Web Jetadmin for more
information about using this tool.
NOTE: HP Web Jetadmin is only available if the printer is connected to a network using an optional
HP Jetdirect print server. For ordering information, see HP Jetdirect print servers.
• Linux driver. Available at http://www.hp.com/support/businessinkjet1000. For more information
about using Linux with HP printers, visit http://hp.sourceforge.net.
• Printer installation software for UNIX® (HP-UX, Sun Solaris) networks. This software is available for
download at http://www.hp.com/support/net_printing.
• Information about using the IBM PostScript 3 emulation printer driver for IBM OS/2.
Visit http://www.hp.com/support/businessinkjet1000.
If you are using Windows 2000 or Windows XP, you must have administrator privileges to install a
printer driver.
12
Getting started
2
Using the printer
In this section you will learn how to use the printer driver to change printer settings and to perform basic
printer tasks. You will also learn about the special media that you can use with the printer and how to print
on that media.
Selecting print media
Before you use the printer, take some time to familiarize yourself with the various media you can use.
The printer is designed to work well with most types of office paper and with 25 percent cotton bond
paper. It is best to test a variety of print media types before buying large quantities. Find a media type that
works well and is easy to purchase.
NOTE: Use HP media for optimum print quality. These print media types are specifically designed to
work well with the printer. For ordering information and part numbers, see HP supplies and accessories.
For the best results, observe the following guidelines:
• Always use paper that conforms to the printer specifications. For a list of supported media, see
Understanding supported sizes and Understanding supported media types and weights.
• Load only one paper type at a time into a tray.
• In Tray 1, load media print-side down with the right edge of the media aligned against the right edge
and front guide of the tray. See Loading media.
• Load no more than 150 sheets of media into Tray 1.
• Do not use media that is damaged, curled, or wrinkled. Do not use paper with cutouts or perforations
or paper that is heavily textured or embossed. These types of media can cause jams and other
problems.
• Do not use paper that is too lightweight or stretches easily. These types of paper can feed improperly
or jam. See Understanding specifications for supported media.
• Do not use multipart forms.
• Paper that is heavily textured or does not accept ink well can cause poorly filled graphics or text.
Selecting print media
13
Using the printer
Tips for selecting and using print media
Understanding specifications for supported media
This section provides information regarding the sizes, types, and weights of media that the
printer supports.
Understanding supported sizes
The following table provides detailed information about the sizes and types of media you can use with
each paper path. For information about media types that each paper path supports, see Loading media.
Media size
U.S. Letter ( 216 by 279 mm; 8.5 by 11 inches)
U.S. Legal (216 by 356 mm; 8.5 by 14 inches)
A4 (210 by 297 mm; 8.3 by 11.7 inches)
Executive (184 by 267 mm; 7.3 by 10.5 inches)
ISO B5 (176 by 250 mm; 6.9 by 9.9 inches)
A5 (148 by 210 mm; 5.8 by 8.3 inches)
Envelope U.S. #10 (105 by 241 mm; 4.12 by 9.5 inches)
Envelope DL (200 by 110 mm; 8.66 by 4.33 inches)
Envelope C6 (114 by 162 mm; 4.49 by 6.38 inches)
A2 (111 by 146 mm; 4.37 by 5.75 inches)
Index card (76.2 by 127 mm; 3 by 5 inches)
Index card (102 by 152 mm; 4 by 6 inches)
Index card (127 by 203 mm; 5 by 8 inches)
ISO A6 card (105 by 149 mm; 4.13 by 5.83 inches)
Banner paper (up to 216 mm wide and 594.4 cm long;
up to 8.5 inches wide and 234 inches long)
Custom-size media between 76.2 to 216 mm wide and 127 to
356 mm long (3 to 8.5 inches wide and 5 to 14 inches long)
14
Using the printer
Tray 1
Optional autoduplex unit
Understanding supported media types and weights
This table provides information regarding the types and weights of media that each paper path can
accept and the maximum capacity that each path can hold.
Tray
Type
Weight
Capacity
Tray 1
Paper
16 to 24 lb
(60 to 90 g/m2)
Up to 150 sheets or 0.58 inch
(15 mm) stacked
Transparencies or labels
Optional
auto-duplex unit
Up to 30 (or 8 mm stacked)
Envelopes
20 to 24 lb
(75 to 90 g/m2)
Up to 22 (or 15 mm stacked)
Cards
Up to 110 lb index
(200 g/m2)
Up to 60 (or 15 mm stacked)
Paper
16 to 24 lb
(60 to 90 g/m2)
1 at a time
Cards
Up to 90 lb index
(160 g/m2)
1 at a time
Setting minimum margins
Top
Using the printer
The document margins must match (or exceed) these minimum margin settings in portrait orientation.
The illustration below shows which side of the paper and envelope corresponds to each margin.
Top
Bottom
Left
Right
Bottom
Left
Right
Selecting print media
15
Media
Left margin
Right margin
Top margin
Bottom margin
Letter, legal, executive,
banner (letter)
0.25 inch
(6.4 mm)
0.25 inch
(6.4 mm)
0.12 inch
(3.0 mm)
0.50 inch
(12.7 mm)
A4, A5, ISO B5, cards,
banner (A4)
0.13 inch
(3.4 mm)
0.13 inch
(3.4 mm)
0.12 inch
(3.0 mm)
0.50 inch
(12.7 mm)
HP Greeting Card Envelope 0.12 inch
(3.0 mm)
0.13 inch
(3.4 mm)
0.50 inch
(12.7 mm)
0.50 inch
(12.7 mm)
All other size envelopes
0.13 inch
(3.4 mm)
0.13 inch
(3.4 mm)
0.50 inch
(12.7 mm)
0.50 inch
(12.7 mm)
Custom-size media
0.12 inch
(3.0 mm)
0.12 inch
(3.0 mm)
0.12 inch
(3.0 mm)
0.50 inch
(12.7 mm)
Photo (4 by 6 inches, or
101.6 by 152.4 mm) with
tear-off tab
0.13 inch
(3.4 mm)
0.13 inch
(3.4 mm)
0.12 inch
(3.0 mm)
0.12 inch
(3.0 mm)
NOTE: When you are using an optional auto-duplex unit, the minimum top and bottom margin must
match or exceed 0.46 inch or 11.7 mm.
16
Using the printer
Loading media
This section contains instructions for loading media into Tray 1.
To load Tray 1
1. Pull the tray out of the printer by grasping under the front of the tray.
2. Raise the output tray.
Letter/A4
Legal
4. Press the button of the media width guide and slide the guide to the left. Press the button of the media
length guide and slide the guide towards you.
5. Insert the media print-side down along the right of the tray. Make sure the stack of media aligns with
the right and back edges of the tray, and does not spill over the edges.
6. Press the buttons of the media guides and slide the guides to the edges of the loaded media. If you
have raised the output tray, lower it to its original position.
7. Gently reinsert the tray into the printer.
CAUTION: If you have loaded legal-size or longer media, keep the front of the tray lowered. Damage to
the media or printer might result if you raise the front of the tray with this longer media loaded.
8. Pull out the paper extension on the output tray.
Loading media
17
Using the printer
3. If the media is too long, move the latch on the front of the tray to the right and lower the front of
the tray.
Printing using the PCL 3 printer driver
In most situations, you will probably print documents using the printer driver. Although specific options
vary depending on the application you are using, you can usually gain access to the printer driver by
clicking File and then clicking Print in the application.
For more information about printer driver features, see the printer driver online Help. For more information
about printing from a specific application, see the documentation for that application. For information
about printing from a Macintosh computer, see Changing settings for the Mac OS.
To print using the PCL 3 printer driver
1. On the File menu, click Print.
2. On the Name drop-down menu, select the PCL 3 printer driver, and then click Properties or Setup.
(The options might be different for your application.)
3. On the Source is drop-down menu, select the location of the media on which you want to print.
NOTE: To print an envelope, card, or other special media using Tray 1, select Manual Feed (Tray 1).
For information about loading Tray 1, see Loading media.
4. On the Type is drop-down menu, select the type of media you want to print.
5. Click the Paper tab.
6. On the Print Quality drop-down menu, select a print mode.
7. Change other print settings, if necessary, and then click OK.
8. Click Print.
18
Using the printer
Changing printer settings
The printer driver stores the default print settings for most applications. You need to change these settings
when you print on media of different sizes or types.
You can change print settings for a single document from the application that the document was
created in. To change the default print settings for all documents, you must open the printer driver from
the Start menu.
Changing settings for Windows
The printer driver stores the default print settings for most applications. You need to change these settings
when you print on media of different sizes or types.
You can change printer settings from an application or the printer driver. Try to make changes from the
application first. Changes made to settings from an application always take precedence over changes
made to settings from the printer driver.
If you want to change settings only for the jobs you are printing from the application that is currently open,
change the settings from the application. After you close the application, the printer settings return to the
defaults configured in the printer driver. If you want to set printing options for all jobs you print from all
applications, change the default settings in the printer driver.
To change settings from an application (current jobs)
Using the printer
1. With a document open, on the File menu, click Print, and then click Setup or Properties.
2. Change the settings and click OK, Print, or a similar command.
To change default settings (all future jobs)
1. Open the printer driver in one of these ways.
• For Windows 98, Windows Me and Windows 2000: From the Windows desktop, click Start,
point to Settings, and then click Printers.
• For Windows XP: Click Start, point to Settings, and then click Printers and Faxes.
2. Right-click the printer icon, and then choose one of these options.
• For Windows 98 and Windows Me: Click Properties.
• For Windows 2000 and Windows XP: Click Printing Preferences or Properties.
3. Change any settings and click OK. The settings you chose will apply to all documents printed from all
applications. You can override these settings from the printer driver just for the job you are currently
printing. See To change settings from an application (current jobs).
NOTE:
For additional information, go to http://www.hp.com/support/businessinkjet1000.
Changing printer settings
19
To set the default media type
NOTE:
Use this procedure to set the default media type to Automatic.
1. Gain access to the default printer settings as described above.
2. On the Paper or Paper/Quality tab, select Automatic in the Type is box and click OK.
For best printing results, still select the type of media you are using each time you print a document.
Changing settings for the Mac OS
You can change printer settings from the Page Setup and Print dialog boxes in the Mac OS.
You can also select the default printer. The default printer is the one that is used if you choose the Print
command without first specifying which printer you want to use with an application. The default printer
should be the printer that you use most often.
NOTE: For more information about using the Mac OS to change printer settings, see the Mac Help on
your computer.
To change page setup settings
1. Open the document you want to print.
2. On the File menu, click Page Setup.
3. On the Format for drop-down menu, select the printer for which you want to format the document,
and then change the desired settings (such as selecting the media size and setting custom page sizes).
4. On the Paper Size drop-down menu, select the media size on which you want to print.
5. Click OK.
To change print settings
1. Open the document you want to print.
2. On the File menu, click Print.
3. On the Copies & Pages panel, click All.
4. On the Paper Type/Quality panel, select the media source or the media type on which you want
to print.
5. Change any other settings you want, such as choosing a print quality mode.
6. Click Print.
20
Using the printer
Performing printer tasks
In this section, you can find information about how to send documents to print, how to print on special
media, and how to print on media of user-defined size.
Canceling a print job
You can cancel a print job in these ways:
• Press the
(cancel button) on the printer. [Pressing the
(cancel button) clears the job that the
printer is currently processing. It does not affect jobs waiting to be processed.]
• For Windows, double-click the printer icon that appears in the lower right corner of the computer
screen. Select the document you want to cancel. On the Document menu, click Cancel.
• For the Mac OS, click the Print Center icon or the Printer Setup Utility icon. In the Printer List dialog
box, double-click the printer icon. In the HP Business Inkjet 1000 dialog box, select the print job and
click Delete.
Printing on both sides (duplexing)
Guidelines for printing on both sides of a page
When printing on both sides of the page using the optional auto-duplex unit, use the following guidelines:
• The auto-duplex unit supports the following paper sizes: letter, legal, executive, A4, and ISO B5.
It does not support smaller sizes or custom sizes.
Minimum width: 3 inches (100 mm)
Maximum width: 8.5 inches (216 mm)
Minimum length: 5 inches (148 mm)
Maximum length: 11.7 inches (292 mm)
• To print on both sides of paper, make the selection from the application or printer driver.
See Performing automatic duplexing.
• The minimum top margin should be at least 0.5 inch (12 mm).
• Do not print on both sides of transparencies, banner media, envelopes, plain premium inkjet paper,
photo paper, brochure paper, glossy media, or paper lighter than 16 lb bond (60 g/m2) or heavier
than 24 lb bond (90 g/m2). Jams might occur with these types of media.
• Several kinds of paper require a specific orientation when you print on both sides of a page, such as
letterhead, preprinted paper, and paper with watermarks and prepunched holes. The auto-duplex unit
prints the second side of paper first. For Tray 1, load the paper with the front side facing down.
Performing printer tasks
21
Using the printer
You can print on both sides of a sheet of paper automatically using an optional auto-duplex unit. This is
called automatic duplexing. To print on both sides of a page, you must specify duplex options in your
application or in the printer driver.
Performing manual duplexing
If you want, you can duplex manually. If you have installed an optional auto-duplex unit, leave it in place.
You will choose manual duplexing in the printer driver.
To perform manual duplexing (Windows)
1. Load the appropriate paper in Tray 1.
2. On the File menu, click Print, and then click Properties. (The actual steps can vary; this is the most
common method.)
3. On the Basics tab, select Back to Front under Page Order.
4. On the Finishing tab, select the Print on Both Sides check box. Make sure that the Automatic check box
is cleared.
5. When duplexing, the top margin might need to be increased slightly to make sure pages align.
Select the Preserve Layout check box to reduce the margins so that the page prints on a single sheet.
Clear this check box if you prefer that the page print on more than one sheet with full margins.
6. Select or clear the Flip Pages Up check box depending on which way you want the binding. See the
graphics in the printer driver for examples.
7. Click OK to close the dialog box.
8. Click OK to print.
9. Depending on your type of printer connection, do one of the following steps.
• For directly connected printers: After the first side prints, a dialog box appears on your computer.
Follow the instructions on the screen for reloading the job and then click Continue.
• For network-connected printers: When the first side of the job has printed, the Resume light blinks.
If the Toolbox is installed, the Toolbox shows a dialog box to show you how to reload the job.
10.Press the
(resume button) on the printer.
For more information on setting print options, see Changing printer settings.
To perform manual duplexing (Mac OS)
1. Load the appropriate paper in Tray 1.
2. On the File menu, click Print.
3. On the Two Sided Printing panel, select the Print Both Sides check box, the binding orientation you
want (select the desired icon).
4. On the Paper Type/Quality panel, select Manual from the Source drop-down menu.
5. Click Print to print the document.
6. When the first side of the job has printed, the Resume light blinks. Reload the job into the tray. Be sure
to load the paper with the print side up.
7. Press the
22
Using the printer
(resume button) on the printer.
Performing automatic duplexing
When printing is complete on one side of the paper, the printer holds the paper and pauses while the ink
dries. Once the ink is dry, the paper is pulled back into the printer and the second side of the paper is
printed. When printing is complete, the paper is dropped on to the output tray.
For more information on setting print options, see Changing printer settings.
To perform automatic duplexing (Windows)
1. Load the appropriate paper in Tray 1.
2. On the File menu, click Print, and then click Properties. (The actual steps can vary; this is the most
common method.)
3. On the Finishing tab, select the Print on Both Sides check box. Make sure that the Automatic check box
is selected.
4. When duplexing, the top margin might need to be increased slightly to make sure the pages align.
Select the Preserve Layout check box to reduce the margins so that the page prints on a single sheet.
Clear this check box if you prefer that the page print on more than one sheet with full margins.
5. Select or clear the Flip Pages Up check box depending on which way you want the binding. See the
graphics in the printer driver for examples.
6. Click OK to close the dialog box.
7. Click OK to print.
Using the printer
To perform automatic duplexing (Mac OS)
1. Load the appropriate paper in Tray 1.
2. On the File menu, click Print.
3. On the Two Sided Printing panel, select the Print Both Sides check box, the binding orientation you
want (select the desired icon).
4. On the Paper Type/Quality panel, select Automatic from the Source drop-down menu.
5. Click Print to print the document.
Performing printer tasks
23
Printing photographs
You can print photographs from your digital camera from a software application such as HP Photo Printing
Software.
Use Best mode to print photographs. In this mode, printing takes longer and more memory is required
from your computer.
Remove each sheet of media as it prints and set it aside to dry. Allowing wet media to stack up can
cause smearing.
To print digital photographs (Windows)
1. Load the appropriate paper in Tray 1. Be sure to load the paper with the print side down.
2. On the File menu, click Print, and then click Properties. (The actual steps can vary; this is the most
common method.)
3. On the Paper/Quality tab, select the paper type you are using from the Type is menu (for example,
HP Premium Plus Photo Paper).
4. Under Print Quality, click Best.
5. Select the paper size from the Size is menu.
6. Change any other print settings if necessary.
7. Click OK to close the dialog box.
8. Click OK to print.
To print digital photographs (Mac OS)
1. Load the appropriate paper in Tray 1. Be sure to load the paper with the print side up.
2. Open the Paper Type/Quality panel.
3. Select the paper type you are using (for example, HP Premium Photo Paper).
4. From the Quality drop-down menu, select Best.
5. Change any other print settings if necessary.
6. Click Print to print the document.
24
Using the printer
Printing on special media
This section provides information about how to print on media such as envelopes, postcards,
and transparencies.
Printing on envelopes and cards
You can print envelopes and cards from Tray 1. Cards must be at least 3 by 5 inches (76.2 by 127 mm)
in size.
Tips for printing envelopes
Observe the following guidelines to avoid jams and wrinkled or torn output:
• Avoid envelopes that have a very slick finish, self-stick adhesives, clasps, or windows. Also avoid
envelopes with thick, irregular, or curled edges, or areas that are wrinkled, torn, or otherwise
damaged.
• Use a sturdy envelope of approximately 16 to 27 lb (60 to 101 g/m2) weight. Use tightly constructed
envelopes, and make sure the folds are sharply creased.
To load envelopes or cards in Tray 1
2. Slide the paper width and length guides in until they stop at the edges of the envelopes or cards.
3. Lower the output tray. Go to To print envelopes or cards from Tray 1 (Windows) or To print envelopes
or cards from Tray 1 (Mac OS).
To print envelopes or cards from Tray 1 (Windows)
1. On the File menu, click Print, and then click Properties. (The actual steps can vary; this is the most
common method.)
2. On the Paper/Quality tab, select the paper type you are using in the Type is box (for example,
HP Glossy Greeting Card Paper).
3. Select the envelope or card size from the Size is menu.
4. Change any other print settings, if necessary, and then click OK.
5. Send your job to print.
To print envelopes or cards from Tray 1 (Mac OS)
1. On the File menu, click Page Setup.
2. Select the size from the Paper Size pull-down menu.
3. Change any other settings and click OK.
4. On the File menu, click Print.
5. On the Paper Type/Quality panel, select the paper type you are using from the Paper Type pull-down
menu (such as Greeting Cards).
6. Change any other settings if necessary, then click OK.
Printing on special media
25
Using the printer
1. Lift the output tray and remove all media from the tray. Insert the stack of cards or envelopes into the
tray with the flaps facing up and to the right.
Printing on transparencies
You can print transparencies from Tray 1. For best results, use HP Premium Plus Inkjet Transparency Film,
which is specifically designed to work with the printer, or other transparency film that is designed for
inkjet printers.
To load transparencies
1. Remove all media from Tray 1. Insert the transparencies with the rough side down and the adhesive
strip pointing forward.
2. Slide the width and length guides until they stop at the edge of the transparencies. Slide the tray back
into its closed and locked position.
To print transparencies (Windows)
1. On the File menu, click Print, and then click Properties. (The actual steps can vary; this is the most
common method.)
2. On the Paper/Quality tab, under Print Quality, select Best in the drop-down menu.
NOTE: Use Best mode to print transparencies. Because this mode provides a longer drying time,
it ensures that the ink dries completely before the next page is delivered to the output tray.
3. Under Type is, select Transparency Films.
4. Under Size is, select the appropriate size for the transparency you are printing.
5. Change any other print settings, if necessary, and then click OK.
6. Send your job to print.
7. Remove each sheet of media as it prints and set aside to dry. Allowing wet media to stack up may
cause smearing.
To print transparencies (Mac OS)
1. On the File menu, click Page Setup.
2. In the Paper Size pull-down menu, select size, change any other settings, and click OK.
3. On the File menu, click Print.
4. On the Paper Type/Quality panel, select the Paper tab.
5. In the Paper Type pull-down menu, select the transparency type you are using.
6. In the Quality pull-down menu, select Best.
NOTE: Use Best mode to print transparencies. This mode provides a longer drying time and ensures that
the ink dries completely before the next page exits the printer.
7. Change any other print settings if necessary, and then click Print.
8. Remove each sheet of media as it prints and set aside to dry. Allowing wet media to stack up might
cause smearing.
26
Using the printer
Printing on custom-size media
You can print custom-size media from Tray 1. When you want to print on custom-size media, you need to
adjust the length and width guides in the tray, and, if necessary, extend the tray size to accommodate
larger media.
• Use Tray 1 when printing on paper that is 3 to 8.5 inches wide and 5 to 14 inches long (76.2 to 216
mm wide and 127 to 356 mm long).
• If your application supports custom-size media, set the media size in the application before creating
and printing the document. If your application does not support custom size media, set the size in the
printer driver, create the document, and then print it. (You might need to reformat existing documents to
print them correctly on custom paper sizes.)
For information about extending the tray size, see Loading media.
To load custom-size media
1. Raise the output tray and remove all media from Tray 1.
2. Insert the custom-size media into the tray.
3. Slide the width and length guides until they stop at the edges of the media. The guides should be snug
against the media without bending it.
CAUTION: Sliding the guides too tightly against the media can cause jams.
Using the printer
4. Lower the output tray.
To print custom-size media (Windows)
1. On the File menu, click Print, and then click Properties. (The actual steps can vary; this is the most
common method.)
2. On the Paper/Quality tab, select the media type from the Type is box.
3. Click the Custom button under the Size is box.
4. Enter the dimensions of the paper in the Custom Paper Size dialog box, and then click OK.
5. Change any other print settings, if necessary, and then click OK.
6. Send your job to print.
Printing on special media
27
To print custom-size media (Mac OS)
1. On the File menu, click Page Setup.
2. In the Settings pull-down menu, click Custom Paper Size.
3. Click New.
4. In the Name box, type a name for this custom page size.
5. In the Width and Height boxes, type the dimensions and set the margins, and then click Save.
6. In the Settings pull-down menu, click Page Attributes.
7. In the Paper Size pull-down menu, select the custom paper size that you created.
8. Click OK.
9. On the File menu, click Print.
10.Change any other settings if necessary.
11.Print the document.
28
Using the printer
3
Using diagnostic tools
HP provides several sources of help for you when you need information about the printer or when you
need help solving a printer problem.
Using the Toolbox
The Toolbox, which is available only to Windows users, provides status and maintenance information
about your printer. It also gives you step-by-step guidance for basic printing tasks and provides help
solving printer problems.
After installing your printer, you can open the Toolbox by clicking Start, pointing to Programs, pointing to
HP Business Inkjet 1000, and clicking HP Business Inkjet 1000 Printer Toolbox.
The Toolbox has three tabs:
• Printer Status tab
• Information tab
• Printer Services tab
Printer Status tab
The Printer Status tab shows printer status and ink level information for each ink cartridge in 12.5 percent
increments. The drop-down list displays the currently selected printer. The status window displays the
printer status.
To select the Toolbox messages that appear, click Preferences from the Printer Status tab.
This table describes the buttons in the Printer Status tab and what you will find when you click each button.
Button
What clicking the button does
Order Supplies
Opens a temporary HTML file containing a disclaimer and agreement to
send your information to the HP website. If you accept the disclaimer,
you are connected to the HP website for supplies ordering.
Ink Cartridge Information
Opens a dialog box that shows the type of cartridges the printer uses.
The dialog box also provides links to ordering information and retailer
information.
Preferences
Opens a dialog box that allows you to select which Toolbox messages
appear when a printer event occurs.
Using the Toolbox
29
Using diagnostic tools
The Ink Level Information box displays status information about the installed cartridges, including the
amount of ink available in the cartridges.
Information tab
The Information tab lets you register the printer, check for a new printer driver, view printer hardware and
printhead health information, and gain access to an online ink usage page for your printer. It also gives
you access to help information about using the printer, troubleshooting, and contacting HP.
This table describes the buttons in the Information tab and what you will find when you click each button.
Button
What clicking the button does
myPrintMileage
Opens the myPrintMileage website and your printer usage information,
including printer usage patterns (ink and media use).
Printer Hardware
Opens a dialog box that shows the printer model, firmware version,
and service identification number
Printhead health
Opens a dialog box that shows information about the condition of the
printheads. This information appears graphically and shows whether
each printhead is in Good, Fair, or Bad condition.
HP Instant Support
Opens the HP Instant Support website for support services and
troubleshooting tips.
Register Your Printer
Opens a dialog box that guides you through registering the printer
online.
How Do I...
Opens a dialog box that shows a list of common printer tasks and
provides help on common maintenance tasks.
Troubleshooting
Opens a dialog box that shows a list of common printing problems and
provides step-by-step instructions to help solve them.
Contact HP
Opens a dialog box that shows how to contact HP.
Printer Services tab
The Printer Services tab provides utilities that help you maintain and test your printer. You can clean and
align your printheads, and calibrate the color on your printouts.
This table describes the buttons in the Printer Services tab and what you will find when you click
each button.
30
Button
What clicking the button does
Align Printheads
Opens a dialog box that guides you through aligning the printheads.
Clean Printheads
Opens a dialog box that guides you through cleaning the printheads.
Calibrate Color
Opens a dialog box that allows you to calibrate color manually.
Print a Demo page
Prints a demonstration page. This is used to verify that the printer is
connected to the computer correctly and that the printer and printer
software are working properly.
Using diagnostic tools
Using HP Instant Support
HP Instant Support is a Web-based tool that provides you with product-specific services, troubleshooting
tips, and information about your printer's ink and media usage (using myPrintMileage). With this
information, you can diagnose and solve printer problems and manage your printing activities and printer
supplies more effectively.
HP Instant Support provides the following information about your printer:
• Easy access to troubleshooting tips
To help you quickly resolve printer problems or prevent some problems from happening,
HP Instant Support provides tips that are customized for your printer.
• Notification of printer driver and firmware updates
When a firmware or driver update for your printer is available, a notification message will appear
on the HP Instant Support homepage. You can open the download site from the Web page.
• Access to hp services
From the website, you can find out more about the support services available for your printer (such as
maintenance programs), get information about service providers, and also make online purchase of
printer supplies and accessories.
NOTE: HP Instant Support Web pages are created dynamically. Bookmarking this site and opening the
site using the bookmark will not display the current information. Instead, open the Toolbox and on the
Information tab, click the HP Instant Support button.
Using myPrintMileage
myPrintMileage keeps track of your printer usage information to help you plan the purchase of
consumables. It consists of two parts:
• myPrintMileage Agent. (This is a utility installed on your computer with the Toolbox. The Agent is
activated during installation of the printer software only if you choose to participate.)
In order to use the myPrintMileage website and the myPrintMileage Agent, you must have the following:
• The Toolbox installed.
• An Internet connection.
• The printer connected.
You can visit the myPrintMileage website from the Toolbox by clicking the myPrintMileage button on the
Information tab, or by right-clicking the myPrintMileage Agent icon in the Windows taskbar (near the
clock) and selecting View my print usage. On this website, you will be able to see the following items.
• The amount of ink you have used. (myPrintMileage forecasts how many ink cartridges you might use in
one year.)
• Whether you use more black or color ink.
• The average quantity of media you use per month for each media type.
• Number of pages printed, and the estimated number of pages you can print with the amount of ink
remaining.
Using HP Instant Support
31
Using diagnostic tools
• myPrintMileage website.
NOTE: myPrintMileage Web pages are dynamically created. Do not bookmark this page. Instead,
open the Toolbox and on the Information tab, click the myPrintMileage button.
You can enable and disable myPrintMileage at any time by right-clicking the myPrintMileage Agent icon
on the taskbar and clicking Enable or Disable.
Using the HP Inkjet Utility
The HP Inkjet Utility contains tools to calibrate the printer, clean the printheads, print a test page, print a
configuration page for the printer, and find website support information.
To display the HP Inkjet Utility
1. Double-click the Macintosh HD icon on the desktop.
2. Select Applications and select Utilities.
3. Select HP Inkjet Utility.
Viewing the HP Inkjet Utility panels
The following options are available on the HP Inkjet Utility Panel menu.
• WOW! Prints a sample page to view the print output quality.
• Ink Level. Displays ink levels in the ink cartridges.
• Test. Prints a test page and a configuration page.
• Clean. Cleans the printheads.
• Calibrate. Aligns the printheads.
• Calibrate Color. Adjusts color to correct problems with tint.
• Support. Provides access to the HP website where you can find support for the printer and information
about HP products and supplies.
• Register. Accesses the HP website to register the printer.
32
Using diagnostic tools
Using HP Web Jetadmin
HP Web Jetadmin is a Web-based system administration tool that allows remote installation and
management of networked peripherals from a Web browser. It enables network administrators to
configure network printers, manage printer features, and monitor printer status, including levels for printer
supplies.
NOTE: HP Web Jetadmin is only available if the printer is connected to a network using an optional
HP Jetdirect print server. For ordering information, see HP Jetdirect print servers.
HP Web Jetadmin supports IP-based networks only. This browser-based software can be installed and
hosted on one of the following supported platforms:
• Windows NT 4.0, 2000, or XP
• Red Hat Linux
• SuSE Linux
Using diagnostic tools
To download HP Web Jetadmin software and for the latest information, go to
http://www.hp.com/go/webjetadmin.
Using HP Web Jetadmin
33
34
Using diagnostic tools
4
Maintaining and troubleshooting
This section provides information about maintaining the printer and troubleshooting common printer
problems, such as paper jams and poor quality printing.
• If you know you need to replace an ink cartridge or printhead, or clean the printheads,
see Maintaining ink cartridges and printheads.
• If you know that the colors do not appear as they should, see Calibrating color.
• If you need to clear a jam, see Clearing jams.
• If you have any other usage problem, see Starting troubleshooting.
• If you had trouble installing the printer, see Troubleshooting installation issues.
Maintaining ink cartridges and printheads
The ink cartridges should not require maintenance except for replacing them when the ink runs out.
The printheads require very little maintenance.
Replacing ink cartridges
CAUTION: The ink in HP ink cartridges has been formulated to ensure superior print quality and
compatibility with your printer. Damage to the printer that results from modifying or refilling the ink
cartridges, or from using non-HP ink cartridges, is not covered under the warranty.
You do not have to replace all four ink cartridges when one runs out. Only replace the
ink cartridge for the color that is low or out.
You can check the ink levels from the Toolbox. You can also check the printer control
panel to see if an ink cartridge is low, as shown here.
The ink cartridge is low on ink when the Ink Cartridge
light blinks, and one or more of the color indicator lights
is on.
You can press the
printing.
(resume button) to continue
Maintaining and
troubleshooting
The ink cartridge is out of ink when the Ink Cartridge
light, one or more of the color indicator lights, and the
Resume light are on.
You must replace the ink cartridge to continue printing.
Maintaining ink cartridges and printheads
35
To replace an ink cartridge
1. Turn the printer power on, and then lift the printing supplies cover.
2. Remove the ink cartridge that requires replacement by grasping it between your thumb and forefinger
and pulling it firmly toward you.
3. Insert the new ink cartridge into its own color-coded slot.
4. Press down firmly on the new cartridge to ensure proper contact after installation.
5. Close the printing supplies cover.
36
Maintaining and troubleshooting
Checking the printheads
If the Toolbox is installed on a computer running Windows, you can check the health of
the printheads. Replace the printheads when print quality degrades. You can also check
the quality by printing a printer configuration page. See Printing a configuration page.
To check the printheads from the Toolbox
1. Open the Toolbox.
2. On the Information tab, click Printhead Health.
3. Check the status of each of the printheads.
4. If the status of one or more printheads is listed as Bad, replace the printhead. See Replacing the
printheads.
To check the printheads using a printer configuration page
Print a printer configuration page by holding down the
(power button) and pressing the
(cancel button) on the printer once. Release the
(power button).
Cleaning the printheads
CAUTION: HP is not responsible for damage to the printer that results from modifying the printheads.
If the printed characters are incomplete, or if dots or lines are missing from the printouts,
you might need to clean the printheads. This is a symptom of clogged ink nozzles,
which are a result of prolonged exposure to air.
Clean the printheads from the Toolbox (Windows) or the HP Inkjet Utility (Mac OS).
Or, follow the procedures below for cleaning the printheads from the control panel.
There are three cleaning levels available. Run the level 1 cleaning. Only run the level 2 cleaning if the
results of the first cleaning were unsatisfactory. Similarly, only run the level 3 cleaning if the results of the
second cleaning were unsatisfactory.
NOTE: Only clean the printheads when necessary; cleaning the printheads uses ink and shortens the life
of the printheads.
To clean the printheads from the Toolbox
Maintaining and
troubleshooting
1. Open the Toolbox.
2. Click the Printer Services tab.
3. Click Clean Printheads and follow the instructions on the screen.
Maintaining ink cartridges and printheads
37
To clean the printheads from the HP Inkjet Utility
1. Open the HP Inkjet Utility.
2. Click Clean and follow the instructions on the screen.
To perform a level 1 printhead cleaning at the control panel
1. Press and hold down the
(power button).
2. While holding down the
(power button), press the
3. Release the
(cancel button) twice.
(power button). The printer begins the printhead cleaning process.
4. Print a printer configuration page by holding down the
(cancel button) once. Release the
(power button).
(power button) and pressing the
5. If the results are satisfactory, the process is finished. If not, perform a level 2 printhead cleaning.
To perform a level 2 printhead cleaning at the control panel
NOTE:
Only perform a level 2 printhead cleaning if the level 1 cleaning was insufficient.
1. Press and hold down the
(power button).
2. While holding down the
(resume button) once.
(power button), press the
3. Release the
(cancel button) twice and then press the
(power button). The printer begins the printhead cleaning process.
4. Print a printer configuration page by holding down the
(cancel button) once. Release the
(power button).
(power button) and pressing the
5. If the results are satisfactory, the process is finished. If not, perform a level 3 printhead cleaning.
To perform a level 3 printhead cleaning at the control panel
NOTE:
Only perform a level 3 printhead cleaning if the level 2 cleaning was insufficient.
1. Press and hold down the
(power button).
2. While holding down the
(resume button) twice.
(power button), press the
3. Release the
(cancel button) twice and then press the
(power button). The printer begins the printhead cleaning process.
4. Print a printer configuration page by holding down the
(cancel button) once. Release the
(power button).
(power button) and pressing the
5. If the results are not satisfactory, replace the printheads, if you want.
38
Maintaining and troubleshooting
Cleaning the printhead contacts
To find out which printheads are compatible with your printer, see Finding supplies part numbers.
If lines or dots are still missing from printed text or graphics after you have cleaned the
printheads, the printhead contacts might be dirty.
CAUTION: Clean the printhead contacts only after you have attempted to clean the printheads
automatically. See Cleaning the printheads. Printhead contacts contain sensitive electronic components
that can be damaged easily.
To clean the printhead contacts
1. Turn the printer power on, and then lift the printing supplies cover.
2. Lift the ink cartridge cover, and then lift the printhead cover.
3. Wait two or three seconds, and then unplug the printer power cord.
4. Lift to open the printhead latch.
5. Lift up the handle of the printhead and use it to pull the printhead straight up and out of its slot.
6. Carefully remove any ink from the contact pads on the printhead using a dry cotton swab or a soft,
dry, lint-free cloth that will not come apart or leave fibers behind.
Maintaining and
troubleshooting
CAUTION: Only wipe the contact pads. Wiping the nozzles (located on the underside of the printhead)
can cause severe damage to the printhead.
Maintaining ink cartridges and printheads
39
7. If some residue remains, slightly moisten the swab with distilled, filtered, or bottled water and continue
wiping until the contacts are clean.
CAUTION: Avoid using tap water or alcohol, which could damage the printheads.
8. After cleaning, place the printhead on a sheet of paper or paper towel.
9. Clean the contact points in the printhead slot inside the printer with a dampened cotton swab.
Before re-inserting the printheads, make sure all the electrical contacts have had at least five minutes
to dry.
10.Plug in the power cord and turn on the printer. The control panel should still indicate that a printhead
is missing.
11.Reinsert the printhead into its color-coded slot. Press down firmly on the printhead to ensure
proper contact.
12.Where necessary, repeat the above steps for the remaining printheads.
13.Close the printhead latch. Ensure it is in the lock position.
14.Close the printing supplies cover.
15.Close the printhead cover and ink cartridge cover.
16.Wait while the printer initializes the printheads and prints an alignment page. If the printer does not
print an alignment page, replace the printhead you have cleaned.
40
Maintaining and troubleshooting
Aligning the printheads
Whenever you replace a printhead, the printer automatically aligns the printheads for
the best possible quality. However, if the appearance of your printed pages indicates
that the printheads are misaligned, you can align them from the control panel, from the
Toolbox (Windows), or from the HP Inkjet Utility.
To align printheads from the control panel
Hold down the
(power button) and press the
(resume button) three times.
To align the printheads from the Toolbox (Windows)
1. Click Start, point to Programs, point to HP Business Inkjet 1000 Series, and click
HP Business Inkjet 1000 Series Toolbox.
2. On the Services tab, click Align Printheads and click Align.
3. When the alignment procedure is complete, click OK to close the Align Printheads dialog box.
To align the printheads from the HP Inkjet Utility (Mac OS)
1. Open the HP Inkjet Utility and click Calibrate. An alignment page prints.
Maintaining and
troubleshooting
2. Follow the instructions on the screen to select the best-aligned pattern from the printed page.
Maintaining ink cartridges and printheads
41
Replacing the printheads
You do not have to replace all four printheads when one needs to be replaced.
Only replace the color of printhead indicated.
You can check the status of the printheads from the Toolbox. You can also check the
printer control panel to see if a printhead needs to be replaced, as shown here.
The printhead needs to be replaced when the
Printhead light and a color indicator light are on.
The Resume light is also on.
You must replace the printhead to continue printing.
To replace a printhead
1. Turn the printer power on, and then lift the printing supplies cover.
2. Lift to open the printhead latch.
3. Lift up the handle of the printhead and use it to pull the printhead straight up and out of its slot.
4. Remove the new printhead from its package, and then remove the protective tape.
5. Insert the printhead into its color-coded slot. Press down firmly on the printhead to ensure
proper contact.
6. Close the printhead latch. Ensure it is in the lock position.
7. Close the printing supplies cover.
8. Wait while the printer initializes the printheads. After initialization, two alignment pages print.
42
Maintaining and troubleshooting
Calibrating color
The printer automatically calibrates color when you change a printhead. Calibrate color manually,
as described here, when you are not satisfied with the appearance of the colors. If you are running
Windows, calibrate color from the Toolbox. If you are running the Mac OS, calibrate color from the
HP Inkjet Utility.
To calibrate color from the Toolbox
1. Click the Toolbox icon on your desktop to open the Toolbox.
2. On the Printer Services tab, click Calibrate Color and follow the directions.
To calibrate color from the HP Inkjet Utility
1. Open the HP Inkjet Utility and click Calibrate Color.
Maintaining and
troubleshooting
2. Follow the instructions on the screen.
Calibrating color
43
Clearing jams
If the print media is jammed in the printer, follow these instructions to clear the jam.
To clear a jam
1. Remove all media from the output tray.
2. Check the optional auto-duplex unit or rear access panel.
a. Push the button on either side of the auto-duplex unit or rear access panel and remove it.
b. If you locate the jammed media inside the printer, grasp it with both hands and pull it towards you.
c. If the jam is not there, push the latch on the top of the auto-duplex unit (if you have one) and lower
its cover. If the jammed media is inside, carefully remove it. Close the cover.
d. Reinsert the auto-duplex unit or rear access panel into the printer.
e. If you cannot locate the jam, go to step 3.
3. Lift the output tray and check for a jam in Tray 1.
a. If the media is jammed in Tray 1, pull out Tray 1. (Otherwise, go to step 4.)
b. Pull the paper towards you as shown in the diagram.
c. Lower the output tray and reposition Tray 1.
4. Open the top cover and look inside to ensure there is no paper remaining inside the printer. If there is
paper inside the printer, follow the steps listed here. Otherwise, go to step 6.
a. When you lift the top cover, the carriage should return to its position on the right side of the printer.
If the carriage does not return to the right side, turn the printer off.
44
Maintaining and troubleshooting
WARNING!
Do not reach into the printer when the printer is on and the carriage is stuck.
b. Free any wrinkled media and pull the sheet towards you through the top of the printer.
5. After you clear the jam, close all covers, turn on the printer (if you turned it off), and then press the
(resume button) to continue the print job.
The printer will continue the print job on the next page. You will need to resend the page or pages that
were jammed in the printer.
To avoid jams
• Make sure that nothing is blocking the paper path.
• Do not overload the trays. Tray 1 holds up to 150 sheets of plain paper or 30 transparencies.
• Load paper properly. See Loading media.
• Do not use media that is curled or crumpled.
• Always use media that conforms with specifications listed in Selecting print media.
• Make sure that the output tray is not overly full when you send a job to print.
• Be sure to align the media against the right side of the tray and the front guide.
Maintaining and
troubleshooting
• Verify that the guides are adjusted snugly against the stack, but that they do not crinkle or bend it.
Clearing jams
45
Starting troubleshooting
Start in this section if you are having a problem with the printer.
• If you have a jam, see Clearing jams.
• If you have a different type of paper-feed problem, such as the paper is skewing, it is not being picked
up, or you cannot reinsert a tray into the printer, see Resolving paper-feed problems.
• Otherwise, if the printer is not working properly or if the print quality is not what you expect, try the
following steps first.
• Check that the power cord is securely connected to the printer and plugged into a live
electrical outlet.
• Check that the Power (green) light is on and not blinking. When the printer is first turned on, it takes
approximately 45 seconds to warm up.
• Check that no other lights on the control panel are on or blinking. If lights are on or blinking,
see Printer lights reference.
• Check that you can print a printer configuration page. See Printing a configuration page.
• Check that the USB cable between the printer and the computer is connected.
• Check that no error messages appear on the computer screen.
• Check that you do not have too many programs open when your are trying to perform a task.
Close programs that are not in use, or restart the computer before attempting the task again.
After you have tried these steps, see the following sections for information about more specific problems:
• Resolving printer problems
• Resolving printing problems (includes print-quality issues)
• Resolving paper-feed problems (including skewing)
If none of these suggestions solve the problem, see Support and warranty.
NOTE: For more information about how to troubleshoot Macintosh printing problems, see the
Mac Readme file on the Starter CD.
46
Maintaining and troubleshooting
Printing a configuration page
When you are experiencing a problem with your printer and you cannot discover the source of the
problem, you can print a printer configuration page that provides more information about the problem.
You can print the printer configuration page from the control panel. If you are using a computer that is
running Windows, you can also print the printer configuration page from the Toolbox.
If you still cannot resolve the problem after reviewing the printer configuration page and trying the steps in
the troubleshooting section, call the HP Customer Care Center. Keep the printer configuration page,
because it provides information that might be useful to Customer Care Center in helping you to
troubleshoot a printer problem.
To print a printer configuration page from the control panel
1. Turn the printer on.
2. Press and hold down the
(cancel button) one time.
(power button), press the
(power button). Your printer prints a printer configuration page.
Maintaining and
troubleshooting
3. Release the
(power button). While holding down the
Printing a configuration page
47
Resolving printer problems
This section provide solutions to common problems that involve the operation of the printer.
Printer shuts down unexpectedly
Check the power
• Make sure the power cord is connected firmly to the printer and to a working outlet, and that the
printer is turned on. The Power light on the control panel of the printer should be green. Try turning the
printer off, and then on again.
• When the printer is first turned on, it takes approximately 45 seconds to warm up. Wait for the printer
to warm up.
Check the printer vents
• The printer vents are located on the left side of the printer. If the printer vents are covered and the
printer overheats, it automatically turns off. Make sure the vents are not covered and the printer is in a
cool, dry location.
Printer is not responding (nothing prints)
If you tried to print when the printer was off, an alert message should have appeared on your computer
screen. If the printer was off and you did not see a message when you tried to print, the printer setup might
be incorrect. To correct this problem, reinstall the software that came with your printer.
Check the power
• Make sure that the printer power is on. To turn the printer power on, press and hold the
(power button) on the printer for a few seconds. After a brief printer startup, you should see a
steady green light on the corner of the button.
• When the printer is first turned on, it takes approximately 45 seconds to warm up. Wait for the printer
to warm up.
Check the connections
• Make sure that the power cord is securely connected from your printer to a working outlet. If you still
cannot turn the printer on, you might have a faulty power cord or control panel. Unplug the printer and
call the HP Customer Care Center. See Support and warranty.
• Make sure that both ends of the USB cable are secure.
Check the printer setup
• Check that the ink cartridges, and printheads are loaded correctly. Make sure that all the tape has
been removed from the printheads.
• Check that the top cover and printing supplies cover are closed.
• Make sure media is loaded correctly in the tray and that the media is not jammed in the printer.
• Check to make sure that your printer is selected as the current or default printer and that Pause Printing
is not selected. The default printer is the one that is used if you choose the Print command without first
specifying which printer you want to use with an application. The default printer should be the printer
that you use most often.
If the printer selection is a problem, open the Printers folder in Windows and set this printer as the
default. In the Mac OS, set this printer as the default in the Chooser or the Print Center.
48
Maintaining and troubleshooting
All lights are blinking
A non-recoverable error has occurred
• For example, the printhead carriage might be jammed. Try turning the printer off and then on again.
If the printer does not recover, unplug the printer from the power outlet and call HP Customer Support.
See Support and warranty.
Printer takes a long time to print
Check your system configuration
• Make sure that your computer meets the minimum system requirements for the printer.
See System requirements.
Check your port setting
• The port setting configuration in your system might not be set to ECP.
See the manual that came with your computer for information about how to change your port setting,
or contact your computer manufacturer.
Maintaining and
troubleshooting
Check the settings
• If the Type is set to Transparencies, or if the AutoSelect Type setting determines that you are printing
transparencies, or if you chose Best mode, then printing will take longer. If you want these settings to
be used, wait for the printer to finish. Otherwise, change the settings in the driver and print again.
Resolving printer problems
49
Resolving printing problems
This section provides solutions to common printing problems.
A blank page printed
Check that the tape is removed from the printheads
• Each new printhead is packaged with protective plastic film covering the ink nozzles. Check each
printhead and remove film if necessary.
• Clean any excess adhesive from the contact area on the backs of the printheads with a clean,
lint-free cloth.
Check for empty ink cartridges
• If you are printing black text and a blank page prints, your black ink cartridge might be empty.
See Replacing ink cartridges.
Check the printer setup
• If the printer selection is a problem, open the Printers folder in Windows and set this printer as the
default. In the Mac OS, set this printer as the default in the Chooser or the Print Center.
Check that the media you are using is wide enough
• The media width must match the page settings in your print settings.
Something on the page is missing or incorrect
Check the margin settings
• Make sure that the margin settings for the document do not exceed the printable area of the printer.
See Setting minimum margins.
Check the color print settings
• Grayscale might be selected in the Print Settings dialog box.
50
Maintaining and troubleshooting
Placement of the text or graphics is wrong
Check the page-orientation setting
• The page orientation selected might not be correct for the document you are printing. Make sure the
media size and page orientation selected in the application match the settings in the Print Settings
dialog box. See Changing printer settings.
Check the paper size
• The Paper Size setting might not match the size of media you are using. Select the correct paper size
from the printer driver.
• Some of the content might be missing or cut off if the document size is larger than the media loaded in
the tray.
If the layout of the document you are trying to print will fit on a media size supported by the printer,
then load the correct media size. Make sure to select the correct page orientation.
Alternatively, select Emulate LaserJet Margins in the printer driver to scale the document to fit the media
size currently selected.
Check the margin settings
• If the text or graphics are cut off at the edges of the page, make sure that the margin settings for the
document do not exceed the printable area of your printer. See Setting minimum margins.
Check how the media is loaded
• Make sure that the width and length guides fit snugly against the left and bottom edges of the stack of
media. See Loading media.
If none of the above solutions worked, the problem is likely caused by the inability of the application to
interpret print settings properly. Check the release notes for known software conflicts. Otherwise, check
your application manual, or call the software manufacturer for more specific help for this problem.
Poor print quality
First try these general steps when you see poor print quality.
Check the printheads and ink cartridges
• Replace any clogged or worn printheads or low or empty ink cartridges (See Maintaining ink
cartridges and printheads.) Then try to print again.
Check the paper quality
• The paper might be too moist or too rough. Make sure that the media you are using meets
HP specifications. (See Selecting print media.) Then try to print again.
Maintaining and
troubleshooting
Check the rollers that are inside of the printer
• The rollers inside of the printer might be dirty, causing lines or smudges to appear on your printout.
Turn off the printer, unplug the power cord, and clean the rollers inside of the printer with isopropyl
alcohol on a lint-free cloth. Then try to print again. (Some printers might have a certain amount of
aerosol on the inside wall after prolonged use. This should not cause lines or smudges on printouts.)
Resolving printing problems
51
See the next sections for more specific problems:
• Meaningless characters print
• Ink is smearing
• Ink is not filling the text or graphics completely
• Output is faded or dull colored
• Colors are printing as black and white
• Wrong colors are printing
• Printout shows bleeding colors
• Colors do not line up properly
• Lines or dots are missing from text or graphics
Meaningless characters print
Check the cable connection
• A common cause for meaningless characters is a poor cable connection between the printer and
computer. Make sure that the cable connection at both ends is good and that the cable is securely
fastened.
• If you are using a USB cable and the problem persists after you have checked the connection, turn off
the printer and disconnect the cable from the printer. Turn the printer back on without the connection in
place. When the Power light is on and not flashing, reconnect the cable.
Check the document file
• Occasionally, a document file is damaged. If you can print other documents from the same
application, try to print using a backup copy of your document, if available.
Cancel the job
• After an interruption has occurred to a job that is printing, the printer might not recognize the rest of
the job. Cancel the current job and wait for the printer to return to the Ready state. If the printer does
not return to the Ready state, cancel all job processes and wait again. When the printer returns to the
Ready state, resend the job. If prompted at the computer to retry the job, click Cancel.
Ink is smearing
Check the print mode
• When you print documents that use a lot of ink, you must allow the document more time to dry before
handling it. This is especially true for transparencies. Select Best mode in the printer driver, and
increase the ink drying time from Advanced Features in the printer driver. Under Advanced Features is
an Ink Volume slider that you can use in conjunction with drying time to decrease ink saturation.
However, note that decreasing ink saturation might give printouts a “washed-out” quality.
• Color documents that have rich, blended colors can wrinkle or smear when printed using Best mode.
Try using the Normal, Fast Normal, or Draft mode to reduce ink, or use HP Premium Paper designed
for printing vivid color documents.
Check the media type
• Some types of media do not accept ink well, which causes the ink to dry more slowly and results in
smearing. See Selecting print media.
52
Maintaining and troubleshooting
Ink is not filling the text or graphics completely
Check the ink cartridges
• Try removing and then reinstalling the ink cartridges, and make sure to snap them firmly into place.
• Your ink cartridge might be out of ink. Replace the empty ink cartridge. See Replacing ink cartridges.
Check the media type
• Some media types are not suitable for use with your printer. See Selecting print media.
Output is faded or dull colored
Check the print mode
• The Fast Normal and Draft modes allow you to print at a faster rate. This option is good for printing
drafts. To achieve better colored printout, select Normal or Best mode in the printer driver.
Check the paper type print setting
• When printing on transparencies or other special media, select the corresponding media type in the
Print Settings dialog box.
Check the ink cartridges
• On the printed page, check that all the lines in the text or image are connected and have printed
properly. If the lines are broken, one or more of your ink cartridges is probably out of ink or defective.
Replace those ink cartridges with new ones.
Colors are printing as black and white
Check the printer driver settings
• The Print In Grayscale check box might be selected. From your application, open the Printer Properties
dialog box. Click the Color tab and make sure Print in Grayscale is not selected.
Wrong colors are printing
Check the printer driver settings
• The Print In Grayscale check box might be selected. From your application, open the Printer Properties
dialog box. Click the Color tab and make sure that Print in Grayscale is not selected.
Check the ink cartridges
• When colors are completely wrong, the printer might have run out of one or more colors of ink.
Check the status of the ink cartridges in the Toolbox or on the control panel, and then replace any low
or empty ink cartridges. See Replacing ink cartridges.
Maintaining and
troubleshooting
Check the printheads
• Whenever print quality noticeably decreases, it is a good idea to clean the printheads. To clean the
printheads, open the Toolbox, click the Printer Services tab, and then click Clean Printheads.
For Macintosh, use the control panel. See Maintaining ink cartridges and printheads.
Resolving printing problems
53
Printout shows bleeding colors
Check the print settings
• Some media type settings (such as Transparency Films and Photo Papers) and print quality settings
(such as Best) require more ink than others. Choose different print settings in the Print Settings dialog
box. Also, make sure that you have selected the correct media type in the Print Settings dialog box.
Check the ink cartridges
• Make sure that the ink cartridges have not been tampered with. Refilling processes and the use of
incompatible inks can disrupt the intricate printing system and result in reduced print quality and
damage to the printer. HP does not guarantee or support refilled ink cartridges. For ordering
HP supplies and accessories, see HP supplies and accessories.
Colors do not line up properly
Check the printheads
• The printheads on your printer are automatically aligned when a printhead is replaced.
However, you might notice print quality improvement by performing the alignment procedure yourself.
See Aligning the printheads.
Check the graphics placement
• Use the zoom or print preview feature of your software to check for gaps in the placement of graphics
on the page.
Lines or dots are missing from text or graphics
Check the printheads
• The printheads or printhead contact pads might need cleaning. See Maintaining ink cartridges and
printheads.
54
Maintaining and troubleshooting
Resolving paper-feed problems
This section provides solutions to common paper-feed problems.
For information on resolving jams, see Clearing jams.
Tray cannot be inserted
• With the tray removed from the printer, turn the printer off and then on again. Reinsert the tray.
• Make sure that the tray is aligned with the printer opening.
Another paper-feed problem is occurring
Media is not supported for the printer or tray
• Make sure that you are using media that is supported for the printer and for the tray being used.
(See Printer specifications and Understanding specifications for supported media.)
Media is not picked up from Tray 1
• Check that the guides are set to the correct marking in the trays for the size of paper you are loading.
Also make sure the guides are snug, but not tight, against the stack.
• Make sure the media you are using is not curled. Uncurl paper by bending it in the opposite direction
of the curl.
• Make sure that the tray has been pushed completely into the printer.
Media is not coming out correctly
• If the output tray extension is not extended, output pages will fall off the printer. Make sure that output
tray extension is extended.
• Remove excess media from the output tray. The output tray is designed to hold a maximum of 100
sheets at a time.
Pages are skewing
• Make sure that media loaded in Tray 1 is aligned to the right and front guides.
Multiple pages are being picked up
• Make sure that the stack of paper has been aligned with the right and front guides.
• Make sure that the tray has not been overloaded with paper.
• When you load paper, avoid fanning the stack. Fanning paper can cause static electricity to build up
and intensify multiple-pick problems.
Maintaining and
troubleshooting
• When you reinsert a tray in the printer, make sure that you insert it gently. Forceful insertion with a full
stack of paper can cause sheets to slide up within the printer, causing the printer to jam or pick
multiple sheets at one time.
Resolving paper-feed problems
55
Troubleshooting installation issues
If you had trouble installing the printer, check these items.
Hardware installation issues
• Make sure the power supply cord is connected securely to the printer. Make sure that the power cord is
connect securely between the power supply and a working power outlet.
• Make sure that all packing tape has been removed from the outside and inside the printer.
• Make sure that the rear-access panel or the optional auto-duplex unit has been installed. The printer
cannot work properly without the rear-access panel or the optional auto-duplex unit installed.
• Make sure that all of the printheads and ink cartridges are installed.
• Make sure the printheads and ink cartridges are installed properly. The printer cannot work if they are
not installed.
• Make sure that you have removed the protective tape from the printheads.
• Make sure that all of the printheads are in their correct, color-coded slot.
• Make sure that all of the ink cartridges are in their correct, color-coded slot.
• Make sure that all of the printheads and ink cartridges are firmly installed into their slots.
Press down firmly on each one to ensure proper contact.
• Make sure that the printhead latch is closed properly.
• Make sure that the printer is loaded with paper.
• Make sure no lights are on or blinking except the Power light, which should be on. If any other lights
are on, see Printer lights reference to interpret the light pattern.
• Make sure that the printer can print a printer configuration page. Press and hold down the
(power button). While holding down the
(power button), press the
(cancel button) one time.
Release the
(power button). The printer configuration page should print.
• Make sure that any printer cable you are using is in good working order and that it is securely
connected between the appropriate connector on the printer and the computer or a network
connection.
Software installation issues
• Make sure your computer is running one of these operating systems: Windows 98, Windows 2000,
Windows Me or Windows XP. If you are using a Macintosh computer, it must be running Mac OS 9.2
or later.
• Make sure the computer meets at least the minimum system requirements listed here.
• Minimum
Windows 98: Pentium® 90 MHz, 16 MB RAM, 60 MB hard disk space
Windows NT 4.0*: Pentium 100 MHz, 32 MB RAM, 60 MB hard disk space
Windows Me: Pentium 150 MHz, 32 MB RAM, 60 MB hard disk space
Windows 2000: Pentium 300 MHz, 64 MB RAM, 60 MB hard disk space
Windows XP, 32 bit: Pentium 233 MHz, 64 MB RAM, 60 MB hard disk space
Mac OS X (10.1 or later): 32 MB RAM
To view the CHM file (Windows), you must be running Internet Explorer 4.0 or later.
56
Maintaining and troubleshooting
• Recommended
Windows 98, Windows Me: Pentium 266 MHz, 32 MB RAM, 100 MB hard disk space
Windows NT 4.0*: Pentium 266 MHz, 64 MB RAM, 100 MB hard disk space
Windows 2000: Pentium 300 MHz, 64 MB RAM, 100 MB hard disk space
Windows XP, 32 bit: Pentium 300 MHz, 128 MB RAM, 100 MB hard disk space
Mac OS X (10.1 or later): 100 MB RAM
To view the CHM file (Windows), you must be running Internet Explorer 4.0 or later.
*Windows NT 4.0 is only supported if an optional HP Jetdirect print server is connected to the
printer. For ordering information, see HP Jetdirect print servers.
• Before installing software on a Windows computer, make sure that all other programs in the Task
Manager are closed.
• If the computer does not recognize the path that you type to the CD, make sure you are specifying the
correct drive letter on the computer.
Maintaining and
troubleshooting
• If the computer cannot recognize the CD in the CD drive, inspect the CD for damage. You can
download the printer driver from http://www.hp.com/support/businessinkjet1000.
Troubleshooting installation issues
57
58
Maintaining and troubleshooting
Printer lights reference
Printer lights reference
5
The printer LEDs (or lights) indicate printer status and are useful for diagnosing printing problems.
This chapter provides a list of LED status light combinations, what they indicate, and how to solve
the problem.
1
2
4
3
5
6
8
7
1. Power button
2. Printhead light
3. Ink cartridge light
4. Power light
5. Color indicator lights
6. Cancel button
7. Resume button
8. Resume light
Light pattern
Light description
Explanation and recommended action
No lights are on.
The printer is off.
•
The Power light is on.
(power button).
The printer is ready.
•
The Power light blinks.
Press the
No action is required.
The printer is turning on or off or
processing a print job, or a print job
has been cancelled.
•
No action is required.
59
Light pattern
Light description
Explanation and recommended action
The Power light is on and the
Resume light blinks.
The printer is out of paper.
•
Load paper and then press the
(resume button).
The printer is in manual duplex mode. It is
waiting for the ink to dry so the pages can
be flipped over and reloaded.
•
Reload the stack into the printer and
press the
(resume button).
The printer is pausing for the ink to dry.
•
Wait for the ink to dry. The Resume light
will stop blinking.
The printer has printed a banner,
and the banner needs to be removed
from the printer.
•
Press the
(resume button) to remove
the banner from the printer.
The rear-access panel or the optional
auto-duplex unit is not installed. The printer
cannot print without it installed.
•
The Power light and Resume
light blink.
Install the rear-access panel or the
optional auto-duplex unit, and then
press the
(resume button).
Print media is jammed in the printer.
•
•
Press the
(resume button) to eject the
jammed media.
Remove all media from the output tray.
Open the top cover to locate the jam.
After clearing the jam, press the
(resume button) to continue the
print job.
The Power light blinks and the One or more covers on the printer
Resume light is on.
are open.
•
•
Close any open covers.
Make sure the auto-duplex unit is
properly installed.
A printer error has occurred.
•
Turn the printer off and then on again.
The Power light blinks and
The printhead latch is not secured.
the Printhead and Resume light • Open the printing supplies cover and
are on.
secure the printhead latch.
The Printhead light, a color
One or more of the printheads
indicator light, and the Resume needs attention.
light are on.
• Reinstall the printheads and try to print.
• Try cleaning the printhead contacts.
See Cleaning the printhead contacts.
• If the error persists, replace the
printhead or printheads indicated.
The Ink Cartridge light, a color One or more of the ink cartridges
indicator light, and the Resume needs attention.
light are on.
• Reinstall the ink cartridges and try
to print.
• If the error persists, replace the ink
cartridge or cartridges indicated.
60
Printer lights reference
Light description
Explanation and recommended action
The Ink Cartridge light blinks, An ink cartridge is low on ink and will need
and one or more of the color to be replaced soon.
indicator lights and the
• Press the
(resume button) to continue
Resume light are on.
printing.
The Ink Cartridge light, one or An ink cartridge is out of ink and must be
replaced before you can continue printing.
more of the color indicator
lights, and the Resume light
• Replace the ink cartridge indicated.
are on.
The Ink Cartridge light is on
A non-HP ink cartridge is installed.
and a color indicator light and
the Resume light blink.
CAUTION: Damage to the printer that
results from modifying or refilling the ink
cartridges, or from using non-HP ink
cartridges, is not covered under the
warranty.
•
•
If you thought that this ink cartridge was
an HP ink cartridge, return it to the
place where you purchased it. Buy and
install an HP ink cartridge.
If you choose to use a non-HP ink
cartridge, press and hold down the
(power button) and press the
(resume button) three times. Release the
(power button). All lights except the
Power light go off. Damage that results
to the printer from using this cartridge is
not covered under the warranty.
The Printhead light and a color The printer detects a faulty printhead.
indicator light are on.
• Replace the printhead indicated.
The Ink Cartridge light and a
color indicator light are on.
The printer detects a faulty ink cartridge.
•
Replace the ink cartridge indicated.
61
Printer lights reference
Light pattern
Light pattern
Light description
Explanation and recommended action
The Printhead light and a color The printer detects a faulty ink cartridge
indicator light blink alternately and a faulty printhead.
with an Ink Cartridge light and • Replace the applicable printheads and
a color indicator light.
ink cartridges.
The Resume light is on.
The Power light, Printhead
light, Ink Cartridge light,
and Resume light all blink.
Multiple printer errors have occurred.
•
•
•
62
Printer lights reference
Turn the printer off, and then on again.
If the printer still shows an error, turn the
print off, and unplug it. Wait a minute
and then turn on the printer again. If the
printer error has cleared, send the
job again.
If these measures do not work,
see Support and warranty.
A HP supplies and
accessories
A HP supplies and accessories
You can order HP supplies and accessories from the HP website. Visit HPshopping.com
(http://www.hpshopping.com) for more information. You can also order printing supplies using
the Toolbox.
Ordering printing supplies through the Toolbox
The three requirements to use this features are listed here.
• The Toolbox must be installed on your computer (supported for Windows only).
• The printer must be connected to your computer using a USB cable.
• You must have access to the Internet.
To order printing supplies through the Toolbox
1. In the status area of the Windows taskbar (near the clock), double-click the Toolbox icon.
2. On the Printer Status tab, click Order Supplies. Your default browser opens and displays a website
from which you can purchase printing supplies.
3. Follow the instructions on the website to select and order printing supplies.
Ordering printing supplies through the Toolbox
63
Finding accessory part numbers
You can order the following accessories for HP Business Inkjet 1000 series printers.
Two-sided printing accessory (duplex unit)
Two-sided printing accessory (duplex unit)
CB005A
USB cable
HP USB A-B (2 meter)
C6518A
HP Jetdirect print servers
Visit http://www.hp.com for the latest information. HP Jetdirect servers might support additional
operating systems such as Windows NT 4.0. For more information, see the documenation included with
the print server.
64
HP Jetdirect 380x 802.11b Wireless Print Server
J6061A
HP Jetdirect ew2400 802.11g Wireless Print Server
J7951A
HP Jetdirect en3700 Fast Ethernet Print Server
J7942A
HP Jetdirect 175y External Print Server / Internet Connector
J6035C
HP supplies and accessories
Finding supplies part numbers
A HP supplies and
accessories
All of the following supplies work with all models of the HP Business Inkjet 1000 series printers.
Ink cartridges
HP No. 10 Black
C4844A
HP No. 13 Black
C4814A
HP No. 11 Cyan
C4836A
HP No. 13 Cyan
C4815A
HP No. 11 Magenta
C4837A
HP No. 13 Magenta
C4816A
HP No. 11 Yellow
C4838A
HP No. 13 Yellow
C4817A
Printheads
HP No. 11 Black
C4810A
HP No. 11 Cyan
C4811A
HP No. 11 Magenta
C4812A
HP No. 11 Yellow
C4813A
HP Bright White Inkjet Paper
500 sheets
Letter (8.5 by 11 inches)
HPB1124
250 sheets
Tabloid (11 by 17 inches)
HPB1724
500 sheets
A4 (210 by 297 mm)
C1825A
20 sheets, glossy
Letter (8.5 by 11 inches)
C6831A
50 sheets, glossy
Letter (8.5 by 11 inches)
Q1785A
20 sheets, glossy
4 by 6 inches
Q1977A
20 sheets, matte
Letter (8.5 by 11 inches)
C6950A
20 sheets, glossy
A4 (210 by 297 mm)
C6832A
20 sheets, matte
A4 (210 by 297 mm)
C6951A
HP Premium Plus Photo Paper
Finding supplies part numbers
65
HP Premium Photo Paper
50 sheets, glossy
Letter (8.5 by 11 inches)
C6979A
15 sheets, glossy
A4 (210 by 297 mm)
Q2519A
20 sheets, two-sided glossy
Letter (8.5 by 11 inches)
C1846A
20 sheets, two-sided glossy
A4 (210 by 297 mm)
C1847A
20 sheets, one-sided glossy
A4 (210 by 297 mm)
C6765A
20 sheets, glossy
Letter (8.5 by 11 inches)
C7013A
20 sheets, glossy
A4 (210 by 297 mm)
C7014A
HP Photo Paper
HP ColorFast Photo Paper
HP Photo-Quality Inkjet Paper
25 sheets, two-sided, semi-gloss
A4 (Europe) (210 by 297 mm)
C6984A
100 sheets, two-sided, matte
Letter (8.5 by 11 inches)
C7007A
25 sheets, two-sided, matte
Letter (8.5 by 11 inches)
C6983A
25 sheets, two-sided, semi-gloss
A4 (Asia/Pacific) (210 by 297 mm)
C7006A
HP Everyday Photo Paper
HP Brochure and Flyer Paper
66
50 sheets, two-sided, glossy
Letter (8.5 by 11 inches)
C6817A
50 sheets, matte
Letter (8.5 by 11 inches)
C6955A
100 sheets, tri-fold, two-sided, glossy
Letter (8.5 by 11 inches)
C7020A
50 sheets, two-sided, glossy
A4 (210 by 297 mm)
C6818A
HP supplies and accessories
200 sheets
Letter (8.5 by 11 inches)
51634Y
200 sheets, coated, matte
A4 (210 by 297 mm)
51634Z
100 sheets, coated, heavyweight
A4 (210 by 297 mm)
C1853A
A HP supplies and
accessories
HP Premium Paper
HP Premium Inkjet Paper
HP Premium Inkjet Transparency Film
20 sheets
Letter (8.5 by 11 inches)
C3828A
50 sheets
Letter (8.5 by 11 inches)
C3834A
20 sheets
A4 (210 by 297 mm)
C3832A
50 sheets
A4 (210 by 297 mm)
C3835A
HP Premium Plus Inkjet Transparency Film
20 sheets
Letter (8.5 by 11 inches)
C7030A
50 sheets
Letter (8.5 by 11 inches)
C7028A
100 sheets
Letter (8.5 by 11 inches)
C1820A
100 sheets
A4 (210 by 297 mm)
C1821A
20 sheets, 20 envelopes, felt-textured,
ivory/half-fold
Letter (8.5 by 11 inches)
C6828A
20 sheets, 20 envelopes, textured,
white/half-fold
Letter (8.5 by 11 inches)
C7019A
20 sheets, 20 envelopes, felt-textured,
cream/half-fold
A4 (210 by 297 mm)
C6829A
10 sheets, 10 envelopes,
half-fold
Letter (8.5 by 11 inches)
C6044A
10 sheets, 10 envelopes,
half-fold
A4 (210 by 297 mm)
C6045A
HP Banner Paper
HP Textured Greeting Cards
HP Photo Greeting Cards
Finding supplies part numbers
67
HP Matte Greeting Cards
20 sheets, 20 envelopes,
white/quarter-fold
Letter (8.5 by 11 inches)
C1812A
20 sheets, 20 envelopes,
white/quarter-fold
A4 (210 by 297 mm)
C6042A
20 sheets, 20 envelopes,
white/half-fold
A4 (210 by 297 mm)
C7018A
HP Iron-on T-shirt Transfers
68
10 sheets (12 transfers per sheet)
Letter (8.5 by 11 inches)
C6049A
10 sheets (12 transfers per sheet)
A4 (210 by 297 mm)
C6050A
HP supplies and accessories
Support and warranty
The information in this section suggests solutions to common problems. If your printer is not operating
properly and those suggestions did not solve your problem, try using one of the following support services
to obtain assistance.
Toolbox
The Toolbox is available only to Windows users. You must have installed the printer driver through
AUTORUN.EXE. After installing your printer, you can open the Toolbox by clicking Start, pointing to
Programs, pointing to HP Business Inkjet 1000 Series, and clicking HP Business Inkjet 1000 Series
Toolbox.
The Troubleshooting tab in the Toolbox provides easy step-by-step solutions to common printing problems.
You should be able to resolve most printing problems by stepping through the provided solutions.
HP Instant Support
HP Instant Support, which is available only to Windows users, is a Web-based tool that provides productspecific services, troubleshooting tips, and information about your printer’s ink and media usage. To open
HP Instant Support, click HP Instant Support on the Toolbox’s Information tab.
NOTE: HP Instant Support Web pages are dynamically created. Do not bookmark this site; always open
it from the Toolbox.
Web
Visit the HP Business Inkjet website on hp.com for the latest printer software, product, operating system,
and support information.
http://www.hp.com/support/businessinkjet1000
Toolbox
69
B Support and warranty
B
Obtaining HP telephone support
During the warranty period, you may obtain assistance from the HP Customer Care Center.
Before you call
To assist our Customer Care Center representatives to serve you better, prepare the following information
before calling.
1. Print the printer configuration page. See Printing a configuration page for instructions on how to print
this page. If the printer does not print, get the following information ready.
a. model number and serial number. (Check the back of the printer.)
b. printer model
2. Check the operating system that you are using, such as Windows 98 SE.
3. If the printer is connected to the network, check the network operating system, such as Windows XP.
4. Note how the printer is connected to your system, such as USB or network.
5. Obtain the printer driver and version number of the printer software, such as HP Business Inkjet 1000
Series Version: 2.325.0.0. (To find the printer driver version number, open the printer settings or
properties dialog box and click the HP logo in the dialog box.)
6. If you have a problem printing from a particular application, note the application and version number.
70
Support and warranty
In many location, HP provides toll free telephone support during the warranty period. However, some of
the support numbers listed below may not be toll free.
For the most current list of telephone support numbers, see http://www.hp.com/support.
Country/Region
Telephone number
Albania
*
Algeria
213 17 63 80
Anguilla
1-800-711-2884
Antigua and Barbuda
1-800-711-2884
Argentina
0-800- 555-5000
Capital Federal (Buenos Aires):
54-11-4708-1600
Aruba
800-8000 / 800-711-2884
Australia
(03) 8877 8000
Austria
08 1000 1000
Bahamas
1-800-711-2884
Bahrain
800 171
Barbados
1-800-711-2884
Belgium
078 600 600
Belize
811 / 800-711-2884
Bermuda
1-800-711-2884
Bolivia
0-800-100-293
Bosnia-Hercogovina
*
Brazil
0-800-709-7751
Sao Paulo: 55-11-4004-7751
British Virgin Islands
1-800-711-2884
Bulgaria
*
Canada
1 800 HP INVENT (1 800-474-6836)
Cayman Islands
1-800-711-2884
Chile
800-360-999
Santiago: 562-361-1160
China
021-38814518
Colombia
01-8000-51-4746-8368
(01-8000-51- HP INVENT)
Bogota: 571-606-9191
Costa Rica
0800-011-1046
Croatia
*
Cyprus
800 9 2649
Czech Republic
2 61 307 310
Denmark
70 11 77 00
Dominica
1-800-711-2884
Obtaining HP telephone support
71
B Support and warranty
Telephone support numbers
Country/Region
Telephone number
Dominican Republic
1-800-711-2884
Ecuador
1-999-119 / 800-711-2884 (Andinatel)
1-800-225-528 / 800-711-2884 (Pacifitel)
Egypt
202 532 5222
El Salvador
800-6160
Estonia
6 813 823
Finland
0203 53232
France
0826 10 4949
French Guiana
0-800-990-011 / 800-711-2884
Germany
01805 258 143
HP bietet während der Gewährleistungsfrist vielerorts
gebührenfreien telefonischen Support an. Die nachfolgend
aufgelisteten Rufnummern sind jedoch unter Umständen
nicht gebührenfrei.
Zur weiteren Klärung oder um zusätzliche Information zu
erhalten, können Sie Kontakt mit der OnlineKundenbetreuung von HP
(http://www.hp.com/cpso-support/guide/psd/
cscemea.html) aufnehmen.
Gibraltar
0870 842 2339
Greece
801 11 22 55 47
Grenada
1-800-711-2884
Guadeloupe
0-800-990-011 / 800-711-2884
Guatemala
1-800-711-2884
Guyana
159 / 800-711-2884
Haiti
183 / 800-711-2884
Honduras
800-0-123 / 800-711-2884
Hong Kong S.A.R.
85 (2) 2802 4098
Hungary
1 382 1111
Iceland
507 10 00
India
+91-80-8526900 or 1 600 447-737
Support in Hindi & English
Indonesia
+62 (21) 350 3408
Ireland
1890 946 500
Israel
9 830 4848
Italy
02 3859 1212
Jamaica
1-800-711-2884
Japan
0120-014-121 (Toll Free, Japan Domestic
Only)
+81-3-5374-3089
72
Jordan
+971 4 366 2020
Kazakhstan
*
Korea, Republic of
1588 3003
Kuwait
+971 4 366 2020
Support and warranty
Telephone number
Latvia
7 030 721 / Toll-free: 800 80 12
Lebanon
+971 4 366 2020
Liechtenstein
0848 802 020
Lithuania
5 210 3333 / Toll -free: 800 10000
Luxembourg
27 303 303
Macedonia
*
Malaysia
+1800 805 405
Malta
*
Martinique
0-800-990-011 / 877-219-8671
Mexico
B Support and warranty
Country/Region
01-800-474-68368 (800 HP INVENT )
Ciudad de Mexico (DF):
55-5258-9922 Servicios
55-5091-7000 Pre-Ventas
Moldova
*
Morocco
22 40 47 47
Netherlands
0900 117 0000
Netherlands Antilles
001-800-872-2881 / 800-711-2884
New Zealand
+64 (9) 356 6640
Nicaragua
1-800-0164 / 800-711-2884
Nigeria
*
Norway
800 62 800
Oman
+971 4 366 2020
Panama
1-800-711-2884
Paraguay
(009) 800-541-0006
Peru
0-800-10111
Lima: 511-411-2043
Philippines
(2) 867 3551
Poland
(22) 5666 000
Portugal
213 164 164
Puerto Rico
1-877 232 0589
787-474-8570
Qatar
+971 4 366 2020
Romania
21 315 4442
Russia
Moscow: 095 797 3520
St. Petersburg: 812 346 7997
Saint-Martin
1-800-711-2884
St. Kitts and Nevis
1-800-711-2884
St. Vincent and the Grenadines
1-800-711-2884
San Marino
02 3859 1212
Saudi Arabia
800 897 1444
Serbia and Montenegro
+359 (2) 960-1963
Singapore
6272 5300
Obtaining HP telephone support
73
Country/Region
Telephone number
Slovakia
2 5752 5752
Slovenia
*
South Africa (RSA), Republic of
086 000 1030
Spain
902 010 333
Suriname
156 / 800-711-2884
Sweden
077 130 3000
Switzerland
0848 80 20 20
Syria
+971 4 366 2020
Taiwan
886-2-8722-8000
886-800-010-055
Thailand
(2) 353 9000
Trinidad & Tobago
1-800-711-2884
Tunisia
71 89 12 22
Turkey
212 444 71 71
Turks and Caicos Islands
01-800-711-2884
Ukraine
Kiev: 44 4903520
United Kingdom
0870 842 2339
United Arabic Emirates (UAE)
800 4520
04 366 2020
United States
1-800 HP INVENT
Uruguay
0004-054-177
U.S. Virgin Islands
1-800-711-2884
Vatican City
02 3859 1212
Venezuela
0-800-474-6836 ( 0-800 HP INVENT)
Caracas: 58-212-278-8666
Vietnam
(8) 823 4530
West Africa (English-speaking countries/regions)
*
West Africa (French-speaking countries/regions)
+351 213 17 63 80
Yemen
+971 4 366 2020
* For support information, call your HP service provider.
74
Support and warranty
HP product
Duration of Limited Warranty
Software
1 year
Accessories
1 year
Ink cartridges
6 months*
Printheads
1 year*
Printer peripheral hardware (see below for details)
1 year
B Support and warranty
Hewlett-Packard limited warranty statement
*For more detailed warranty information, see http://www.hp.com/support/inkjet_warranty.
Extent of limited warranty
1. Hewlett-Packard warrants to the end-user customer that the HP products specified above will be free
from defects in materials and workmanship for the duration specified above, which duration begins on
the date of purchase by the customer.
2. For software products, HP’s limited warranty applies only to a failure to execute programming
instructions. HP does not warrant that the operation of any product will be uninterrupted or error free.
3. HP’s limited warranty covers only those defects that arise as a result of normal use of the product, and
does not cover any other problems, including those that arise as a result of:
a. Improper maintenance or modification;
b. Software, media, parts, or supplies not provided or supported by HP; or
c. Operation outside the product’s specifications.
d. Unauthorized modification or misuse.
4. For HP printer products, the use of a non-HP ink cartridge or a refilled ink cartridge does not affect
either the warranty to the customer or any HP support contract with the customer. However, if printer
failure or damage is attributable to the use of a non-HP or refilled ink cartridge, HP will charge its
standard time and materials charges to service the printer for the particular failure or damage.
5. If HP receives, during the applicable warranty period, notice of a defect in any product which is
covered by HP’s warranty, HP shall either repair or replace the product, at HP’s option.
6. If HP is unable to repair or replace, as applicable, a defective product which is covered by HP’s
warranty, HP shall, within a reasonable time after being notified of the defect, refund the purchase
price for the product.
7. HP shall have no obligation to repair, replace, or refund until the customer returns the defective product
to HP.
8. Any replacement product may be either new or like new, provided that it has functionality at least
equal to that of the product being replaced.
9. HP products may contain remanufactured parts, components, or materials equivalent to new in
performance.
10.HP’s Limited Warranty Statement is valid in any country/region where the covered HP product is
distributed by HP. Contracts for additional warranty services, such as on-site service, are available from
any authorized HP service facility in countries/regions where the product is distributed by HP or by an
authorized importer.
Hewlett-Packard limited warranty statement
75
Limitations of warranty
TO THE EXTENT ALLOWED BY LOCAL LAW, NEITHER HP NOR ITS THIRD PARTY SUPPLIERS MAKES ANY
OTHER WARRANTY OR CONDITION OF ANY KIND, WHETHER EXPRESS OR IMPLIED WARRANTIES
OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR
PURPOSE.
Limitations of liability
1. To the extent allowed by local law, the remedies provided in this Warranty Statement are the
customer’s sole and exclusive remedies.
2. TO THE EXTENT ALLOWED BY LOCAL LAW, EXCEPT FOR THE OBLIGATIONS SPECIFICALLY SET
FORTH IN THIS WARRANTY STATEMENT, IN NO EVENT SHALL HP OR ITS THIRD PARTY SUPPLIERS
BE LIABLE FOR DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES,
WHETHER BASED ON CONTRACT, TORT, OR ANY OTHER LEGAL THEORY AND WHETHER
ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Local law
1. This Warranty Statement gives the customer specific legal rights. The customer may also have other
rights which vary from state to state in the United States, from province to province in Canada, and
from country/region to country/region elsewhere in the world.
2. To the extent that this Warranty Statement is inconsistent with local law, this Warranty Statement shall
be deemed modified to be consistent with such local law. Under such local law, certain disclaimers
and limitations of this Warranty Statement may not apply to the customer. For example, some states in
the United States, as well as some governments outside the United States (including provinces in
Canada), may:
a. Preclude the disclaimers and limitations in this Warranty Statement from limiting the statutory rights
of a customer (e.g. the United Kingdom);
b. Otherwise restrict the ability of a manufacturer to enforce such disclaimers or limitations; or
c. Grant the customer additional warranty rights, specify the duration of implied warranties which the
manufacturer cannot disclaim, or allow limitations on the duration of implied warranties.
3. FOR CONSUMER TRANSACTIONS IN AUSTRALIA AND NEW ZEALAND, THE TERMS IN THIS
WARRANTY STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE,
RESTRICT, OR MODIFY, AND ARE IN ADDITION TO, THE MANDATORY STATUTORY RIGHTS
APPLICABLE TO THE SALE OF THE HP PRODUCTS TO SUCH CUSTOMERS.
76
Support and warranty
Print method
Drop on-demand thermal inkjet printing
Print speed
(Letter/A4)
C Printer specifications
C Printer specifications
Draft
Fast Normal
Normal
Best
Black
23 ppm
6 ppm
6 ppm
3 ppm
Color
18 ppm
5 ppm
5 ppm
3 ppm
Full Page Color*
33 seconds
38 seconds
64 seconds
104 seconds
*Plain Paper
Black and color
resolution
Black up to 1200 dpi with pigmented black ink
Printer languages
HP Business Inkjet 1000: HP PCL 3 enhanced
Software compatibility
Microsoft Windows 98, Windows Me, Windows NT 4.0*, Windows 2000, Windows XP
HP PhotoREt III enhanced color-layering technology or up to 4800 x 1200
optimized dpi available on HP premium photo papers
Mac OS X (10.1 or later)
*Windows NT 4.0 is only supported if an optional HP Jetdirect print server is connected to the printer.
For ordering information, see HP Jetdirect print servers.
Fonts
US fonts: CG Times, CG Times Italic, Universe, Universe Italic, Courier, Courier Italic,
Letter Gothic, Letter Gothic Italic.
Media size
Standard US: letter, legal, executive, statement, index cards
Standard International: A6, A5, A4
Custom US: 3 by 5 inches wide to 8.5 by 14 inches long
Custom Metric: 76.2 by 127 mm wide to 216 by 356 mm long
Media type
Paper (plain, inkjet, photo, and banner), envelopes, transparencies, labels, iron-on transfers,
greeting cards
Media handling
Tray 1, output tray
Recommended media
weight
Paper: 16 to 28 lb Bond using Tray 1 or Tray 2
Envelopes: 20 to 24 lb Bond
Cards: 110 lb Index
Media supported
(maximum number of
pages supported)
Tray 1 (up to 0.58 inch or 15 mm stack): 150 sheets of plain paper, 22 envelopes,
30 transparencies.
I/O interface
USB and LIO (either a IEEE 1284-compliant parallel connection or network connection model)
Printer memory
8 MB built-in RAM
Dimensions
19.5 inches or 495 mm (width); 8.4 inches or 215 mm (height); 16.2 inches or 411 mm (depth)
Weight
14.330 lb (6.5 kilograms)
Duty cycle
Up to 6,250 pages per month
Power supply
Universal power adaptor
Power requirements
Input voltage: 100 to 240 VAC
(± 10 percent), 50 to 60 Hz
Output supply: 31~32 VDC, 2200 mA
Maximum allowable
power consumption
70 to 75 Watts
77
Operating environment
Operating temperature: 50 to 99 degrees F (10 to 35 degrees C)
Storage temperature: -40 to 158 degrees F (-40 to 70 degrees C)
Relative humidity: 20 to 80 percent RH non-condensing
Noise levels per ISO 9296: Sound power LwAD: 61 dB; Sound pressure LpAm: 51 dB
System requirements
Minimum
Windows 98: Pentium 90 MHz, 16 MB RAM, 60 MB hard disk space
Windows NT 4.0*: Service pack 6 or later, Pentium 100 MHz, 32 MB RAM, 60 MB hard disk space
Windows Me: Pentium 150 MHz, 32 MB RAM, 60 MB hard disk space
Windows 2000: Pentium 300 MHz, 64 MB RAM, 60 MB hard disk space
Windows XP, 32 bit: Pentium 233 MHz, 64 MB RAM, 60 MB hard disk space
Mac OS X (10.1 or later): 333 MHz (iMac) or 350 MHz (Power Mac G3 or later), 32 MB RAM
To view the CHM file (Windows), you must be running Internet Explorer 4.0 or later.
Recommended
Windows 98, Windows Me: Pentium 266 MHz, 32 MB RAM, 100 MB hard disk space
Windows NT 4.0*: Service pack 6 or later, Pentium 266 MHz, 64 MB RAM, 100 MB hard disk
space
Windows 2000: Pentium 300 MHz, 64 MB RAM, 100 MB hard disk space
Windows XP, 32 bit: Pentium 300 MHz, 128 MB RAM, 100 MB hard disk space
Mac OS X (10.1 or later): 333 MHz (iMac) or 350 MHz (Power Mac G3 or later), 64 MB RAM
To view the CHM file (Windows), you must be running Internet Explorer 4.0 or later.
*Windows NT 4.0 is only supported if an optional HP Jetdirect print server is connected to the printer.
For ordering information, see HP Jetdirect print servers.
78
Printer specifications
FCC statement
The U.S. Federal Communications Commission (in 47 cfr 15.105) has specified that the following notices
be brought to the attention of users of this product.
This device complies with part 15 of the FCC rules. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and (2) this device must accept any interference
received, including interference that may cause undesired operation.
Shielded cables
Use of a shielded data cable is required to comply with the Class B limits of Part 15 of the FCC Rules.
Pursuant to Part 15.21 of the FCC Rules, any changes or modifications to this equipment not expressly
approved by the Hewlett-Packard Company, may cause harmful interference and void the FCC
authorization to operate this equipment.
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant
to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions, may cause harmful interference
to radio communications. However, there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or television reception, which can
be determined by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
FCC statement
79
D Regulatory information
D Regulatory information
EMI statement (Korea)
VCCI statement (Japan)
Regulatory model number
For regulatory identification purposes, your product is assigned a Regulatory Model Number.
The Regulatory Model Number for your product is SNPRC-0302. The regulatory number should not be
confused with the product name (HP Business Inkjet 1000) or product number (C8179A).
Power cord statement
The power cord cannot be repaired. If it is defective, it should be discarded or returned to the supplier.
LED classification
80
Regulatory information
Hewlett-Packard is committed to providing quality products in an environmentally sound manner.
HP continuously improves the design processes of its printers to minimize the negative impact on the office
environment and on the communities where printers are manufactured, shipped, and used. HP has also
developed processes to minimize the negative impact of the disposal of the printer at the end of its
printing life.
For more information about HP's environmental sustainability program,
see http://www.hp.com/hpinfo/globalcitizenship/environment/index.html.
Reduction and elimination
Paper use
This product's two-sided (duplex) printing and N-up printing feature (which allows you to print multiple
pages of a document on one sheet of paper) can reduce paper usage and the resulting demands on
natural resources. See this guide for more information about using these features.
Ink use
This product's Draft mode uses less ink, which might extend the life of the cartridges. See the printer
driver's online Help for more information.
Ozone-depleting chemicals
Ozone-depleting chemicals, such as CFCs, have been eliminated from HP manufacturing processes.
Power consumption
Power usage drops significantly while in PowerSave mode, which saves natural resources and saves
money without affecting the high performance of this product. This product qualifies for ENERGY STAR®
(version 3.0), which is a voluntary program to encourage the development of energy-efficient office
products.
ENERGY STAR® is a U.S. registered service mark owned by the U.S. government.
As an ENERGY STAR® Partner, Hewlett-Packard Company has determined this
product meets ENERGY STAR® guidelines for energy efficiency. For more
information, see http://www.energystar.gov.
Environmental sustainability program
81
D Regulatory information
Environmental sustainability program
Hazardous materials
This HP product contains lead in solder that may require special handling at end-of-life.
Material safety data sheets
Material safety data sheets (MSDSs) can be obtained from the following HP website:
http://www.hp.com/go/msds.
Recycling
Design for recycling has been incorporated into this printer:
• The number of materials has been kept to a minimum while ensuring proper functionality and
reliability.
• Dissimilar materials have been designed to separate easily.
• Fasteners and other connections are easy to locate, access, and remove using common tools.
• High-priority parts have been designed so that they can be accessed quickly for efficient disassembly
and repair.
Printer packaging
The packaging materials for this printer have been selected to provide maximum protection for the least
cost possible, while attempting to minimize environmental impact and facilitate recycling. The rugged
design of the printer assists in minimizing both packaging materials and damage rates.
HP products and supplies
HP's Planet Partners™ recycling service provides an easy way to recycle any brand of computer
equipment or HP printing supplies. HP's state-of-the-art processes ensure that your unwanted hardware or
HP printing supply is recycled in a way that conserves resources.
For more information, see http://www.hp.com/recycle.
82
Regulatory information
D Regulatory information
Declaration of conformity
according to ISO/IEC Guide 22 and EN 45014
Manufacturer’s Name:
Hewlett-Packard Singapore (Pte) Ltd.
Manufacturer’s Address:
Imaging and Printing Manufacturing Operation Singapore
60 Alexandra Terrace
#07-01 The Comtech
Singapore 118502
declares, that the product
Product Name:
HP Business Inkjet 1000
Product Number:
C8179A
Regulatory Model Number(1):
SNPRC-0302
Product Accessory Number:
NIL
Product Options:
NIL
conforms to the following Product Specifications:
Safety:
IEC 60950-1: 1999 / EN 60950-1:2000
EN 60825-1:1994 + A1:2002 Class 1 for LEDs
EMC:
CISPR 22: 1997 / EN 55022:1998 Class B (2)
CISPR 24:1997 + A1 + A2 / EN 55024: 1998 + A1 + A2
IEC 61000-3-2:2000 / EN 61000-3-2:2000
IEC 61000-3-3:1994 + A1:2001 / EN 61000-3-3:1995 + A1:2001
FCC Title 47 CFR, Part 15 Class B / VCCI-2 (2)
ICES-003 Issue 4
Supplementary Information:
The product herewith complies with the requirements of the Low Voltage Directive 73/23/EEC and the
EMC Directive 89/336/EEC, and carries the CE marking accordingly.
(1)This product is assigned a Regulatory Model Number that stays with the regulatory aspects of the design. The Regulatory Model Number is the
main product identifier in the regulatory documentation and test reports; this number should not be confused with the marketing name or the product
numbers.
(2)The product was tested in a typical configuration with Hewlett-Packard personal computer systems.
Singapore, 24 November 2004
Chan Kum Yew
Director, Quality
Local Contact for regulatory topics only:
European Contact: Hewlett-Packard GmbH, HQ-TRE, Herrenberger Strasse 140, 71034 Boeblingen,
Germany
USA Contact: Hewlett-Packard Company, HPCC, 20555 S.H. 249 Houston, Texas, 77070
Australia Contact: Hewlett-Packard Australia Ltd, Product Regulations Manager, 31-41 Joseph Street,
Blackburn, Victoria 3130, Australia.
Declaration of conformity
83
84
Regulatory information
10/100-BaseTX print servers.
See HP Jetdirect print servers
250-sheet tray. See tray 2
A
accessories
ordering online 31, 63
part numbers 64
warranty 75
ADI AutoCAD drivers 12
Adobe PostScript 3 software RIP 77
aligning printheads 30, 41
Apple Macintosh. See Macintosh
AutoCAD drivers 12
auto-duplex unit
capacity 15
clearing jams 44
dimensions 77
illustration 6
media types supported 15
minimum margins 16
using 21
weight specifications 15, 77
automatic duplexing 23
B
banners
HP Banner Paper 67
sizes supported 14
trays supporting 14
battery specifications 82
Best mode
print speed 77
recommendation for documents
that use a lot of ink 52
recommendation for
photographs 24
recommendation for
transparencies 26
black and white pages,
troubleshooting 53
blank pages, troubleshooting 50
bleeding colors, troubleshooting 54
blinking
color indicator light 62
ink cartridge light 61, 62
power light 60, 62
printhead light 62
resume light 60, 61, 62
both sides, printing on.
See auto-duplex unit; duplexing
Bright White Inkjet Paper, HP 65
Brochure and Flyer Paper, HP 66
buttons on control panel 5
buying supplies an accessories
online 31
buying supplies and accessories
online 31, 63
C
cables
connections 6
parallel connection (Windows) 7
regulatory compliance 79
troubleshooting 46
USB connection (Mac OS) 10
USB connection (Windows) 7
calibrating
color 30, 43
printer 32
cancel button 5, 21
cancelling print jobs 21
capacities
input trays 15
output tray 55
trays 15
cards
HP Photo Greeting Cards 67
HP Textured Greeting Cards 67
printing 25
sizes supported 14
tray capacities 15
trays supporting 14
cardstock
HP Premium Heavyweight Inkjet
Paper 67
sizes supported 14
cartridges. See ink cartridges 12
CD, Starter 3
CFS in product 81
changed printheads 37
checking status of printheads 37
chlorofluorocarbons in product 81
CHM file, requirements for
viewing 78
cleaning printheads 30, 32,
37, 39
clearing jams 44
clients, connecting to printer 9
color
calibrating 30, 43
recommendation for printing
mode 52
resolution in dpi 77
troubleshooting problems
53, 54
ColorFast Photo Paper, HP 66
configurations for printer 4
connections
illustration 6
parallel 7
print servers 6
remote peripheral 33
USB (Mac OS) 10
USB (Windows) 7
connectivity 4, 7
consumption
ink 81
paper 81
power 81
consumption, power 77
control panel
illustration 4
parts 5
covers
printer supplies 4
top 4
custom-size media
printing 27
sizes supported 14
trays supporting 14
customer support. See support
Customization Utility 12
cut-off pages, troubleshooting 50
D
Declaration of Conformity (DOC)
U.S. 83
defaults
printer driver 19
demo page, printing 30
diagnostic page, printing 47
diagnostic tools 29
digital photographs, printing 24
dimensions
auto-duplex unit 77
printer 77
direct connection 7
disks, copying software to 12
display. See control panel
DOC (Declaration of Conformity)
U.S. 83
Index
85
Index
Index
documentation 3
dots per inch (dpi) 4, 77
double-sided printing.
See auto-duplex unit; duplexing
dpi (dots per inch) 4, 77
Draft mode
print speed 77
recommendations 52
drivers. See printer drivers
Duplexer
part number 64
duplexer. See auto-duplex unit
duplexing
automatic 23
description and guidelines 21
manual 22
duty cycle 77
E
EIO print servers. See HP Jetdirect
print servers
EMI statement (Korea) 80
energy consumption 77
Energy Star 81
envelope slot
capacity 77
clearing jams 44
illustration 4
envelopes
printing 25
sizes supported 14
trays supporting 14
environmental specifications 78
Ethernet print servers. See HP
Jetdirect print servers
Everyday Photo Paper, HP 66
extending output tray 55
F
faded output 53
Fast Normal mode
print speed 77
recommendations 52
FCC statement 79
feeding problems
jams 44
tray 1 or tray 2 55
film transparencies. See
transparencies
firmware updates, notification 31
firmware version, locating 30
floppy disks, copying software
to 12
Flyer Paper, HP 66
fonts included with printer 77
86
Index
G
I
garbled text 52
getting started guide 3
glossy papers, HP 66
graphics, troubleshooting 51, 53
greeting cards
HP papers 67
printing 25
tray capacities 15
guides on printer for paper 4
I/O interfaces 77
image quality, troubleshooting 51
index cards. See cards
INF files 9
Information tab, Toolbox 30
ink cartridges
checking ink level 35
illustration 5
light patterns on control
panel 61, 62
non-HP 61
part numbers 65
replacing 35
status 3, 29, 31
status light 5
troubleshooting 53
warranty 75
Ink Level Information window 29
ink smears 52
inkjet paper, HP 65
Inkjet Utility, HP
calibrating color from 43
description 3
using 32
input trays
capacities 15
clearing jams 44
duplexing from 21
feeding problems 55
inserting, troubleshooting 55
loading media 17
locking 32
printing cards and envelopes 25
printing custom-size media 27
printing envelopes 25
installing
documentation for 3
networked peripherals
remotely 33
other software 12
software (hardware before
software procedure) 8
software (software before
hardware procedure) 7
Toolbox 3
interfaces
I/O 77
LIO 77
Iron-on T-shirt Transfers, HP 68
H
hazardous materials in product 82
help
online 3
Toolbox 29
See also support; troubleshooting
HP auto-duplex unit.
See auto-duplex unit
HP Banner Paper 67
HP Bright White Inkjet Paper 65
HP Brochure and Flyer Paper 66
HP ColorFast Photo Paper 66
HP Everyday Photo Paper 66
HP Inkjet Utility
calibrating color from 43
description 3
using 32
HP Instant Support
description 69
opening website 30
using 31
HP Iron-on T-shirt Transfers 68
HP Jetdirect print servers
part numbers 64
HP Matte Greeting Cards 68
HP PCL 3 printer driver 18, 77
HP Photo Greeting Cards 67
HP Photo Paper 66
HP Photo Quality Inkjet Paper 66
HP Premium Inkjet Paper 67
HP Premium Inkjet Transparency
Film 67
HP Premium Paper 67
HP Premium Photo Paper 66
HP Premium Plus Inkjet
Transparency Film 67
HP Premium Plus Photo Paper 65
HP Premium Transparency Film 26
HP shopping website 63
HP Textured Greeting Cards 67
HP Web Jetadmin 33
humidity specifications 78
jams
clearing 44
preventing 45
Japanese VCCI statement 80
jobs
cancelling 5, 21
resuming 5
K
Korean EMI statement 80
L
languages, printer 77
latch for printheads 5
LCD panel. See control panel
LED classification statement 80
LEDs. See lights on control panel
letterhead
duplexing 21
lights on control panel
description of patterns 59
illustration and description 5
limited warranty statement 75
Linux printer drivers 12
LIO interface 77
loading
custom-size media 27
envelopes in tray 1 25
media 17
local printing 7
locking trays 32
low ink cartridges 35
M
Macintosh
cancelling printing 21
changing settings 20
connecting using USB cable 10
system requirements 78
uninstalling printing system
software 11
main paper tray. See tray 1
manual duplexing 22
manuals 3
margins, minimum 15
Matte Greeting Cards, HP 68
media
average quantity used per month
by type 31
cardstock 14
clearing jams 44
custom-size 27
duplexing 21
envelopes 14, 25
HP part numbers 65
loading 17
locking trays 32
minimum margins 15
recommended weights 77
sizes supported 77
special 25
specifications 13
transparencies 26
tray capacities 15
types supported 77
memory included with printer 77
Microsoft Windows. See Windows
minimum margins for media 15
missing pages, troubleshooting 50
models of printer
description 4
location of information about 30
modified printheads 37
monitoring status remotely 33
monthly duty cycle 77
MS. See Microsoft
myPrintMileage
description 31
enabling and disabling 32
N
network printing 7
networks
documentation 3
installing peripherals
remotely 33
parallel connection 7
printer connectivity 4
printer information 30
USB connection 7
noise specifications 78
non-HP ink cartridges 61
Normal mode
print speed 77
recommendations 52
not responding, troubleshooting 48
notifications
printer driver and firmware
updates 31
O
online help
sources 3
Toolbox 29
online purchasing 31, 63
operating environment
specifications 78
operating systems
documentation 3
system requirements 78
options. See settings
ordering supplies and accessories
online 31, 63
out of ink in cartridges 35
output quality, troubleshooting 51
output tray
clearing jams 44
illustration 4
troubleshooting 55
overhead transparencies.
See transparencies
overheating of printer 48
overview of printer 4
ozone-depleting chemicals in
product 81
Index
J
P
pages per minute (ppm) 4, 77
pages per month 77
paper
average quantity used per month
by type 31
clearing jams 44
custom-size 27
duplexing 21
HP part numbers 65
loading 17
locking trays 32
minimum margins 15
recommended weights 77
sizes supported 77
special 25
specifications 13
tray capacities 15
types supported 77
paper guides on printer 4
paper output tray. See output tray
paper trays. See tray 1; tray 2; tray,
output; trays; trays, input
parallel port
connecting to 7
print servers. See HP Jetdirect
print servers
part numbers
accessories 64
supplies 65
parts
control panel 5
printer 4
PCL 3 printer driver 18, 77
PCL languages included with printer
77
phone support. See support
Photo Greeting Cards, HP 67
Photo Paper, HP 65, 66
Photo Quality Inkjet Paper, HP 66
photographs, printing 24
ports
parallel 7
settings 49
USB 7
PostScript 3 software RIP 77
Index
87
power
consumption 77
input connection 6
light and button 5
light patterns on control
panel 60, 62
requirements 77
troubleshooting 48
power cord statement 80
ppm (pages per minute) 4, 77
Premium Inkjet Paper, HP 67
Premium Inkjet Transparency
Film 67
Premium Paper, PH 67
premium papers, HP 65
Premium Photo Paper, HP 66
Premium Plus Inkjet Transparency
Film, HP 67
Premium Plus Photo Paper, HP 65
print cartridges. See ink cartridges
print jobs
cancelling 5, 21
resuming 5
print media. See media
print quality, troubleshooting 51
print speed
by model 4
by print mode 77
slow, troubleshooting 49
printer configuration page,
printing 47
printer drivers
AutoCAD 12
checking for updated 30
copying 12
firmware update notification 31
Linux 12
PCL 3 18, 77
settings 19
system requirements 78
warranty 75
printer languages 77
Printer Services tab, Toolbox 30
printer specifications 77
Printer Status tab, Toolbox 29
printheads
aligning 30, 41
checking status 37
cleaning 30, 32, 37, 39
illustration 5
latch 5
light patterns on control
panel 61, 62
part numbers 65
replacing 42
status 3, 29
printing supplies
area in printer 5
cover 4
88
Index
lights 5
ordering online 31, 63
purchasing supplies and
accessories online 31, 63
Q
quality, troubleshooting 51
R
RAM included with printer 77
Rear access panel
illustration 6
recycling 82
refilled ink cartridges 61
registering printer 30
regulatory information 79
regulatory model number 80
relative humidity specifications 78
release notes 3
remote installation and
management of peripherals 33
replacing
ink cartridges 35
printheads 42
supplies, part numbers for 65
requirements for installation 78
resolution in dpi 77
resume button 5
resume light
blinking 60, 61, 62
illustration and description 5
S
service identification number,
locating 30
service providers, obtaining
information about 31
settings
changing for Macintosh 20
changing for Windows 19
description 19
setup documentation
printer 3
sharing printer
Macintosh network 10
shopping website 63
size specifications
media 13
printer 77
slow printing, troubleshooting 49
software
compatibility 77
copying 12
installing other 12
installing with hardware first,
then software 8
installing with software first,
then hardware 7
system requirements 78
uninstalling 11
warranty 75
special media
duplexing 21
printing on 25
specifications
battery 82
media 13
printer 77
speed of printer
by model 4
by print mode 77
slow, troubleshooting 49
Starter CD 3
status
ink cartridges 31
monitoring remotely 33
printheads 37
supplies 5, 29
through myPrintMileage 31
through Toolbox 29
stopping print jobs 21
storage specifications 78
supplies
ordering online 31, 63
part numbers 65
support
resources 69
telephone 70
websites 32, 69
system requirements 78
T
technical support. See support
telephone support. See support
temperature specifications 78
test page, printing 32
text, troubleshooting 51, 53
Textured Greeting Cards, HP 67
thick paper. See heavy media
Toolbox
aligning printheads from 41
calibrating color from 43
checking status of printheads
from 37
cleaning printheads from 37,
38, 39
Information tab 30
installing 3
myPrintMileage 31
opening 29
ordering supplies from 63
Printer Services tab 30
Printer Status tab 29
tools for diagnostics 29
top cover 4
print quality 51
speed 49
trays 55
troubleshooting resources
demo page 30
diagnostic page 47
HP Instant Support 3, 30, 31
HP support 30
light patterns on control panel 59
list of common printing problems
and instructions for solving 30
myPrint Mileage 31
printer configuration page 47
Toolbox 3
T-shirt Transfers, HP Iron-on 68
two-sided printing. See auto-duplex
unit; duplexing
typefaces included with printer 77
U
printer information 3
printer usage information 30
supplies ordering 63
support 32, 69
weight
battery 82
weight specifications
auto-duplex unit 15, 77
media 77
media, by tray 15
printer 77
Windows
cancelling printing 21
changing settings 19
system requirements 78
uninstalling printing system
software 11
USB connection 7
wireless print servers.
See HP Jetdirect print servers
Index
transparencies
HP Premium InkJet Transparency
Film 67
printing 26
tray capacities 15
tray 1
capacity 15, 77
clearing jams 44
duplexing from 21
feeding problems 55
illustration 4
inserting, troubleshooting 55
loading media 17
printing cards and cards 25
printing custom-size media 27
types of media supported 14
tray 2
capacity 77
clearing jams 44
duplexing from 21
feeding problems 55
illustration 4
inserting, troubleshooting 55
loading media 17
printing custom-size media 27
types of media supported 14
weight specifications 77
tray, output
clearing jams 44
illustration 4
troubleshooting 55
trays
capacities 15, 77
duplexing from 21
illustration 4
loading media 17
locking 32
types of media supported 14
trays, input
capacities 15
clearing jams 44
duplexing from 21
feeding problems 55
inserting, troubleshooting 55
loading media 17
locking 32
printing cards and envelopes 25
printing custom-size media 27
troubleshooting
basics 46
blank pages 50
cables 46
color problems 53
cut-off pages 50
feeding problems 55
ink smears 52
jams 44
layout 51
power 48
uninstalling printing system
software 11
update notification for firmware 31
usage information
average quantity of media used
per month by type 31
number of pages printed 31
supplies 31
through myPrint Mileage 31
USB
cable part number 64
connection procedure
(Mac OS) 10
connection procedure
(Windows) 7
connector 6
USB port
print servers. See HP Jetdirect
print servers
V
VCCI statement (Japan) 80
vents on printer 48
version of firmware, locating 30
voltage requirements 77
W
warranty
statement 75
Web Jetadmin, HP 33
websites
Energy Star 81
HP Instant Support 30
HP shopping 63
HP Web Jetadmin 33
Linux driver 12
myPrintMileage 31
ordering 63
Index
89
90
Index
Booklet printing
This option enables you to print two pages onto a single, larger sheet of paper and reorder the page sequencing
so that the page numbers are sequential when you fold the paper in half to form a booklet. For more information,
see the printer driver Help.
Flip pages up
This option allows you to choose the orientation of duplexed pages. When you choose an option, view its icon in the
printer driver to see how the page will look if you choose that option. For more information, see the printer driver
Help.
HP PhotoREt Color Layering technology
This technology uses small, precisely placed drops of ink that visually blend together to create rich colors, smooth
gradations, and cleanly defined color boundaries. This type of technology works with the printer resolution to deliver
superb results without creating large file sizes and without slowing down printing.
Ink cartridges
Ink cartridges hold the ink used for printing. Each color ink cartridge must be inserted firmly into its color-coded slot
in order for the printer to work. Ink cartridges work with Printheads.
PCL 3 driver
Printer command language. A type of printer driver that processes print jobs using the processor and memory in the
printer. It provides an efficient way for applications to control a wide range of printer features and is designed to
translate application output quickly into high-quality raster print images. The 3 in PCL 3 identifies the version of the
printer driver.
Print server or print server card
A print server or print server card is a piece of hardware that can be connected to a printer (or other device),
either internally or externally. The print server allows the printer to communicate with the computers on a network.
This type of print server should not be confused with a computer acting as a server, or print server. The computer
acting as a print server runs the software that the printer needs to operate.
Printer driver
A printer driver (or PPD on a Macintosh) is the software on a computer that allows the computer to communicate with
the printer. Use the printer driver to set printing options, such as setting the type of paper you are using or selecting
the print quality.
Glossary 91
Glossary
Glossary
Printheads
Printheads transfer ink from ink cartridges onto the paper or other print media. There is one printhead for each color
of ink cartridge. Each printhead must be inserted firmly into its color-coded slot in order for the printer to work.
Printheads work with Ink cartridges.
Quick Sets
Quick Sets allow you to save the current printer driver settings (such as page orientation, print on both sides, paper
source) for reuse. Quick sets can be selected and saved from most tabs in the printer driver. They are useful for
projects that you print often that need the same settings each time. For more information, see the printer driver Help.
Resolution
Resolution is a measure of the quality of the image you are printing. In HP printers, the resolution and printing
technologies work together to produce superb results that resolution alone cannot offer.
92
Glossary
© 2005 Hewlett-Packard Development Company, L.P.
www.hp.com/support/businessinkjet1000
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