HP | hw6500 | User's Manual | HP hw6500 User's Manual

HP iPAQ hw6500
Mobile Messenger series
Product Maintenance Guide
Kudu cover 2.p65
1
4/12/2006, 6:41 PM
430524-001.book Page i Tuesday, May 2, 2006 2:05 PM
© 2006 Hewlett-Packard Development Company, L.P.
iPAQ is a trademark of Hewlett-Packard Development Company, L.P. in the U.S. and
other countries.
Microsoft, Windows, the Windows logo, Outlook, and ActiveSync are trademarks of
Microsoft Corporation in the U.S. and other countries.
HP iPAQ hw6500 Mobile Messenger series is Powered by Windows Mobile® 2003
Second Edition software for Pocket PC.
SD Logo is a trademark of its proprietor.
Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard
Company under license.
Hewlett-Packard Company shall not be liable for technical or editorial errors or
omissions contained herein or for incidental or consequential damages in
connection with the furnishing, performance, or use of this material. The information
in this document is provided “as is” without warranty of any kind, including, but not
limited to, the implied warranties of merchantability and fitness for a particular
purpose, and is subject to change without notice. The warranties for HP products are
set forth in the express limited warranty statements accompanying such products.
Nothing herein should be construed as constituting an additional warranty.
This document contains proprietary information that is protected by copyright. No
part of this document may be photocopied, reproduced, or translated to another
language without the prior written consent of Hewlett-Packard Company.
WARNING! Text set off in this manner indicates that failure to follow
directions could result in bodily harm or loss of life.
CAUTION: Text set off in this manner indicates that failure to follow
directions could result in damage to equipment or loss of information.
Product Maintenance Guide
HP iPAQ hw6500 Mobile Messenger series
First Edition (April 2006)
Printed in Taiwan
Document Part Number: 430524-001
430524-001.book Page iii Tuesday, May 2, 2006 2:05 PM
Contents
Welcome . . . . . . . . . . . . . . . . . . . . . . .
Replacing Battery Cover . . . . . . . . . . . . .
Charging/Communications Port . . . . . . . .
Battery Life. . . . . . . . . . . . . . . . . . . . . . .
LED Lights . . . . . . . . . . . . . . . . . . . . .
Determining the State of Your HP iPAQ
Suspend Mode . . . . . . . . . . . . . . .
Standby Mode . . . . . . . . . . . . . . .
Improving Battery Life. . . . . . . . . . . . .
Battery Maintenance . . . . . . . . . . . . .
Checking Battery Charge Levels . . .
Audio Controls . . . . . . . . . . . . . . . . . . . .
Adjusting the Volume . . . . . . . . . . . . .
Using the Earbud Headset . . . . . . . . .
Listening to Phone Conversations . . . . .
Resetting Your Device . . . . . . . . . . . . . . .
Performing a Soft (“Normal”) Reset . . .
Performing a Hard (“Full”) Reset . . . . .
Using iPAQ File Store . . . . . . . . . . . . . . .
Protecting Your HP iPAQ Display . . . . . . .
Troubleshooting your HP iPAQ . . . . . . . . .
Power . . . . . . . . . . . . . . . . . . . . . . .
Audio. . . . . . . . . . . . . . . . . . . . . . . .
Display. . . . . . . . . . . . . . . . . . . . . . .
Synchronizing . . . . . . . . . . . . . . . . . .
For More Information . . . . . . . . . . . . . . .
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iii
430524-001.book Page ii Tuesday, May 2, 2006 2:05 PM
430524-001.book Page 1 Tuesday, May 2, 2006 2:05 PM
Welcome
As a valued customer, we want you to have the best experience possible
with your HP iPAQ. To receive the most from your investment, there is a
minimum amount of maintenance required to maximize and prolong the
performance of your product. In this guide, you will learn:
•
•
•
•
How to protect your HP iPAQ from unintended damage by showing
how to properly replace the battery cover on the device and by
providing important information about protecting the device screen.
How to improve the device battery life, so you can use your device
longer between chargings.
How and when to perform a soft reset or a hard reset to adjust
device performance.
How to troubleshoot common device issues, including
synchronizing.
Replacing Battery Cover
The HP iPAQ battery cover is an integral part of the device, and you must
be careful when removing and installing it. There are “hooks” on the inside
of the battery cover, and they serve two purposes. They:
•
•
Secure the battery cover onto your device.
Activate the battery.
WARNING! Failure to insert your battery cover on your HP iPAQ using
the HP recommended steps can damage the battery cover, which will
cause your unit to have power and charging failure.
Some of the symptoms of broken hooks can include:
•
•
1
The red LED remains red and does not turn yellow while the unit is
attached to AC power.
Your device fails to power on when the power button is pressed.
430524-001.book Page 2 Tuesday, May 2, 2006 2:05 PM
To replace the battery cover:
1.
Hold the battery cover on the right side of your HP iPAQ at a 90º
angle to the device.
2.
Line up the two small hooks to the corresponding holes in the
battery compartment.
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430524-001.book Page 3 Tuesday, May 2, 2006 2:05 PM
3.
Fold over the battery cover so that it is flat on the back of your
HP iPAQ.
4.
Firmly press down and slide up until the battery cover clicks into
place.
NOTE: Be sure that you are applying even pressure to both the
middle and bottom portions of the device.
3
430524-001.book Page 4 Tuesday, May 2, 2006 2:05 PM
CAUTION: Incorrect installation can cause damage to the battery door
hooks.
Do not attempt to slide the door if the door hooks are caught or stuck in
the SIM card tray. Sliding or forcing the door will result in damage.
Do not attempt to insert the top two tabs into the unit and then press down the
battery cover. This will bend and/or break the hooks on your battery cover.
Do not force any part of the battery cover that isn’t fitting correctly. If the
battery cover is not fitting correctly, remove it and repeat the previous steps
while applying extra pressure to the area(s) that did not fit correctly.
4
430524-001.book Page 5 Tuesday, May 2, 2006 2:05 PM
Charging/Communications Port
The bottom of the HP iPAQ has a Charging/Communications Port, which
consists of a 22-pin connector. The 22-pin connector is used to connect
the HP iPAQ to a synchronization cable, cradle and the AC Charger
Adapter. If the 22-pin connector becomes damaged, you will not be able
to power on or communicate to the device. Therefore with your device
face up:
•
•
•
Be sure that the 3 arrows (triangles) side of the adapter is face up
before inserting it into the connector.
Press the sides at the end of the AC Adapter when inserting or
removing it from the Charging/Communications Port.
Keep the device away from objects that may damage the
connector.
Battery Life
Depending on your frequency of use, it is recommended that you fully
charge and recharge your battery regularly. If you use your HP iPAQ often
throughout the day for e-mail, phone conversations, GPS navigation and
computing, you should recharge your battery regularly throughout the day.
If you use your device moderately throughout the day for phone
conversations and personal computing, you should be sure to charge your
device fully each day.
Your HP iPAQ uses some power to maintain files in RAM and the clock.
While working at your desk, keep your HP iPAQ and AC Adapter
connected via the HP iPAQ Cradle. When you travel, it is recommended
that you carry the AC Adapter, Charger Adapter plug, or an optional
spare battery with you.
5
430524-001.book Page 6 Tuesday, May 2, 2006 2:05 PM
LED Lights
Although the screen turns off after you haven’t used your HP iPAQ for a
specified amount of time, your HP iPAQ never turns off unless the
battery is completely depleted. The two LED lights in the top-right corner
show your device’s connection status, so it is important to know what the
different flashing and solid lights mean.
1
LED Indicator
• Flashing Green—your HP iPAQ is in a mobile phone
coverage area.
Flashing Amber—an event notification on your HP iPAQ.
• Solid Amber—the device is charging.
• Solid Green—the device is fully charged.
• Flashing Red—the battery must be connected to a power
source immediately, or you may lose data that has not
been backed up or copied to the iPAQ File Store folder.
• LED off—the device is not connected to an external
power supply or a mobile phone network.
2
Bluetooth LED Indicator
• Blinking Blue indicates Bluetooth is On.
• LED off indicates Bluetooth is Off.
6
430524-001.book Page 7 Tuesday, May 2, 2006 2:05 PM
Determining the State of Your HP iPAQ
Your HP iPAQ has three different modes in which it operates. It is important
to know what your current device mode is, in order to know when the next
charging should occur.
Suspend Mode
In Suspend mode or “power off” state the radios remain active. Suspend
mode turns off the display and backlight but continues to monitor all
notifications as well as the cellular phone network (if it is available). While
in Suspend mode, you will receive all cellular phone calls, and the unit will
emit a sound and the display will turn on to show you your important
notifications and incoming phone calls.
To put the HP iPAQ in Suspend mode, press the power button or the device
will enter Suspend mode after 3 minutes of inactivity unless you have
modified this setting.
Standby Mode
Standby mode is initialized by your HP iPAQ. When the device is in
Standby mode, you will not be able to turn on your display or make
cellular phone calls. Standby mode is only initialized to protect your data
from being lost, when battery charge is below optimal levels.
This mode is engaged when the battery life is only expected to last the
amount of time set in the power settings. The standby default time is set to
72 hours before the battery is depleted. Standby mode significantly
reduces the drain on your main battery so that it gives you the largest
opportunity to recharge the battery before it is completely depleted.
Whenever your device is in standby mode, you should recharge it as soon
as possible.
To adjust your HP iPAQ stand by mode setting, from the Today screen tap
Settings > Power > Standby tab and use your stylus to slide the onscreen lever to select the standby period.
7
430524-001.book Page 8 Tuesday, May 2, 2006 2:05 PM
Improving Battery Life
Your HP iPAQ’s battery is used often throughout the day as it performs
tasks, such as phone calls, Bluetooth connections, GPS navigation and
Infrared (IR) connections; therefore, you may need to plug your device into
a power supply periodically throughout the day to ensure optimal charge
levels.
Adjusting the following settings on your HP iPAQ improves your battery life
and allows it to last as long as possible between charges. Following are
some recommendations for how to conserve battery life:
•
•
•
•
•
•
•
Dim the Backlight—Keep the display only as bright as required to
view the screen easily. On the Today screen, use your stylus to
adjust the Backlight Brightness Level slider, under the Light Bulb
icon.
Auto Turn Off the Backlight—On the Today screen, tap the Light
Bulb icon and make sure the first box is checked. Specify a short
amount of time to wait before turning off the backlight.
Auto Turn Off Device—On the Today screen, tap the Battery
icon > Advanced tab. Make sure the first box is checked, so the
device automatically powers off when not in use. Specify a short
amount of time to wait before automatically powering off your
HP iPAQ.
Keep Bluetooth Off—Always turn off the Bluetooth power when you
are not using it. On the Today screen, tap the iPAQ Wireless
icon > Bluetooth button to turn Bluetooth ON and OFF.
Keep GPS Off—If you installed GPS software, turn it off when you
are not using it. Make sure it is not running by tapping on Start
menu, tap Settings > System Memory > Running
Programs.
Select the application and tap Stop.
Turn Off IR—Set the device to receive incoming infrared beams
manually. On the Today screen, tap the Start > Settings >
Connections tab > Beam, then uncheck the Receive all
incoming beams check box.
Sounds & Notifications—Every time you are notified of an event,
battery power is consumed. Go to Start > Settings > Sounds
& Notifications > Notifications tab and turn off any
notification types that are unnecessary.
Battery Maintenance
There are many ways for you to improve battery life. In addition to
changing settings to improve battery life, you should also monitor the
battery, so you will know when it is time to recharge your device.
8
430524-001.book Page 9 Tuesday, May 2, 2006 2:05 PM
Checking Battery Charge Levels
To check your battery charge level:
•
•
•
On the Today screen, the percentage of battery life still available
appears under the Battery icon on the TodayPanel.
From the TodayPanel on the Today screen, tap the Battery icon >
Main tab.
Or from the Today screen, tap Start > Settings > System tab
> Power > Main tab.
You can view the amount of battery power remaining for both the main
battery and the backup battery.
The main battery provides the HP iPAQ with power when it is not physically
connected to the cradle or AC adapter. The internal backup battery
provides the HP iPAQ with enough power to maintain data when you
remove the battery for short periods of time. When the backup battery is
fully charged, it maintains data for up to 15 minutes. However, you should
always re-insert the main battery (extended or standard) back into the
device immediately to minimize the drain on the backup battery.
If the main or backup battery charge level is low, recharge the battery by
connecting the HP iPAQ to AC power using the cradle or the AC adapter
or insert a fully charged battery into the HP iPAQ. When the HP iPAQ turns
off (due to low battery level) and does not turn on again, you have only
up to 72 hours (if using default setting) to recharge the battery before you
lose data.
For information on purchasing an optional standard or extended life
battery, visit the Cingular site at www.cingular.com/accessories or visit a
Cingular retail outlet.
CAUTION: Do not allow the main battery and back up battery installed
in your HP iPAQ to completely deplete. Doing so will not harm your HP
iPAQ or the batteries, but your device will lose all data not stored in File
Store (ROM). Depleting the batteries completely is similar to performing a
hard reset.
9
430524-001.book Page 10 Tuesday, May 2, 2006 2:05 PM
Audio Controls
Your HP iPAQ has numerous audio settings and options that you can set
to meet your needs. In this section, you will learn:
•
•
How to adjust the volume on your device.
How to use the earbud headset that came with your device.
Adjusting the Volume
There are two unique volume controls on your HP iPAQ that are used to
control the volume for your normal Windows Mobile sounds and
notifications as well as any additional programs that you have installed on
your device. The other volume control controls the volume for your phone
functions, which include ring tones and the speaker phone.
To access both of these volume controllers, tap the volume icon on the
Navigation bar on the Today screen. Also, you can use the volume slider
on the top left side of your device to quickly adjust these settings at any
time. The Phone volume can only be adjusted during a phone call by using
the slider.
Using the Earbud Headset
WARNING! Be sure to remove the earbud headset from your device
before taking it out of the holster. Failure to do so may result in damage
to your device.
Your HP iPAQ’s original packaging included an earbud headset that you
can use to have hands-free conversations. To use your earbud headset, do
the following:
1.
Take the earbud headset from the packaging and insert the RCA
end of the earbud headset into the earbud connector.
WARNING! Do not force the RCA end of the earbud headset
into the earbud connector or you may damage your device.
2.
3.
Insert the earbud into your ear while making sure that the earbud is
directed down your ear canal.
Adjust the volume as needed.
Listening to Phone Conversations
When you are conducting phone conversations on your HP iPAQ, be sure
to follow these guidelines to ensure that you will hear the person that you
are speaking with clearly:
•
Be sure that when you place your device to your ear that you have
positioned the speaker directly over your ear canal. It is a natural
tendency to hold the device where the speaker is too high on your
ear, but when you do this, you either cannot hear other callers or
they sound muffled.
10
430524-001.book Page 11 Tuesday, May 2, 2006 2:05 PM
•
When you turn on the speakerphone, be sure that you are not
holding your device so that your hand is covering the speaker on
the back of the device.
Resetting Your Device
Sometimes, when your HP iPAQ becomes unresponsive the device may
have to be reset. There are two types of resets that you can perform on your
device: a hard reset and a soft reset. Soft resets will only reboot your
HP iPAQ but hard resets will return your device to its factory settings which
will require that you re-install any applications that you may have installed
post-purchase.
Performing a Soft (“Normal”) Reset
A soft reset (also known as a normal reset) stops all running applications
and reboots your HP iPAQ, but does not erase any programs or saved
data. HP recommends performing a soft reset as being the first plan of
action whenever your device is hanging or not responding because a soft
reset can usually clear up most minor software problems.
Perform a soft reset:
•
•
•
when you want to stop all running applications
after installing a new application
if your HP iPAQ “locks up”
CAUTION: Be sure to save your data in all currently open applications
before performing a soft reset since a soft reset erases all unsaved data.
To perform a soft reset:
1.
2.
Locate the recessed Reset button on the bottom right side of your
HP iPAQ.
Use the stylus to lightly press and release the Reset button.
The HP iPAQ restarts and displays the Today screen.
NOTE: A soft reset does not change any Bluetooth or ActiveSync settings
on your HP iPAQ.
11
430524-001.book Page 12 Tuesday, May 2, 2006 2:05 PM
Performing a Hard (“Full”) Reset
Perform a hard reset (also known as a full reset) when you want to clear
all settings, programs, and data from Random-Access Memory (RAM).
Perform a hard reset if you are experiencing problems after you have
installed a third-party application on your device. Some of these problems
can include applications hanging, error messages, and the device not
responding. HP recommends performing a soft reset before attempting a
hard reset. If the soft reset does not remedy the problem, you should then
perform a hard reset.
CAUTION: If you perform a hard reset, your HP iPAQ returns to its default
settings and loses all information (files, settings, etc.) that is not recorded
in Read-Only Memory (ROM). Files stored in iPAQ File Store will not be
deleted if you perform a full (hard) reset.
You will know that a hard reset has been successful when the device
prompts you to run through the initial startup sequence again.
To perform a hard reset:
1.
Press and hold the Power button.
2.
While holding the Power button, use the stylus to lightly press the
Reset button on the bottom right side of the HP iPAQ for about
five seconds.
3.
Once the HP iPAQ screen fades, release the Power button and
remove the stylus from the Reset button.
Using iPAQ File Store
The iPAQ File Store is an unused portion of Read-Only Memory (ROM)
where the operating system and built-in programs are stored.
To store files in iPAQ File Store:
1.
Copy the file(s) you want to store in iPAQ File Store.
2.
Tap Start > Programs > File Explorer > My Device drop
down list box > iPAQ File Store.
3.
Tap Edit > Paste.
4.
Tap OK to close File Explorer.
12
430524-001.book Page 13 Tuesday, May 2, 2006 2:05 PM
Protecting Your HP iPAQ Display
CAUTION: The screen and camera lens of your HP iPAQ are made of
glass and can be damaged or broken by drops, impacts, or pressure.
NOTE: HP is not responsible for damage that occurs as a result of your
failure to follow the instructions that came with your HP branded product.
Refer to the warranty document included with your HP iPAQ for more
information.
You should observe the following practices to protect the screen and
camera lens of your HP iPAQ from damage.
•
•
•
•
•
•
When transporting your HP iPAQ in a purse, pocket, briefcase, etc.,
ensure the device does not get compressed, bent, dropped, hit, or
sat on.
Do not place anything on top of your HP iPAQ.
Do not bang your HP iPAQ against hard objects.
Never use any device other than the stylus that comes with the HP
iPAQ or an approved replacement to tap or write on the screen. If
you lose or break your stylus, you can purchase extras at
www.cingular.com/accessories or at a Cingular retail outlet.
Clean your HP iPAQ by wiping the screen, the camera lens, and the
exterior with a soft, damp cloth lightly moistened only with water.
When not in use, close the flip cover on your HP iPAQ and store it
in a case. You can select from a wide variety of case options at
www.cingular.com/accessories or at a Cingular retail outlet.
NOTE: Be sure that when you are placing your HP iPAQ into
the holster, the display is facing inward. Be sure to lift the top
hinge while inserting and removing the device in the holster.
CAUTION: To reduce the risk of damage to the internal components, do
not spray liquid directly on the screen or allow excess liquid to drip inside
your HP iPAQ. Using soap or other cleaning products on the screen may
discolor the finish and damage it.
13
430524-001.book Page 14 Tuesday, May 2, 2006 2:05 PM
Troubleshooting your HP iPAQ
Power
Question
Answer
How do I know that my When your device is plugged into the AC adapter or charging
HP iPAQ is charging? cradle, the amber LED shows and stays constant. This indicates that
your device is charging.
How do I know that my When your device has completed charging, the green LED shows
HP iPAQ is completely and stays constant. This indicates a complete charge.
charged?
How can I find out how On the TodayPanel Lite, tap the Battery icon. On the Main
much of my battery is tab, there are the two meters and unused percentage of power for
left?
both the main and backup batteries.
Why does my HP iPAQ
turn off whenever I
don’t use it for a few
minutes?
Your HP iPAQ is actually going into Suspend mode. While it is in
Suspend mode, your device is conserving energy, but it is still
monitoring your mobile phone network and the screen turns on
again whenever you receive a phone call or a notification appears.
Why can’t I turn on my Try one or all of the following:
HP iPAQ?
1. Perform a soft reset. Refer to the information on Resetting
Your Device for more details.
2. Remove and re-insert the battery, hold the power button for 2
seconds and the unit will power on.
3. Connect the unit to the AC Adapter or HP iPAQ Cradle
connected to an electrical outlet to recharge the battery, once
the amber charge light is active press the power button.
4. Check the underside of the battery cover and verify that the two
hooks on the left side are present.
5. Install a new battery cover.
Why does my screen
Sometimes, your device freezes because there are too many
freeze, respond slowly, applications accessing the central processing unit. Perform a soft
or doesn’t respond?
reset on your HP iPAQ to see if this remedies the issue. Refer to the
information on Resetting Your Device for more details. Try
closing programs, from the Start menu, tap Settings > System
Memory > Running Programs.
If the problem persists, perform a hard reset.
Why can’t I turn my
phone on and place
calls?
• Check to see if your SIM card is properly inserted in your
HP iPAQ.
• Be sure the battery in your HP iPAQ is charged.
• If the HP iPAQ is powered on and the phone is unable to place
a call, contact your mobile phone service provider for help.
What do I do if my
screen fades out
instead of turns off?
If the screen fades out instead of turns off, you have depleted your
main battery and your device is now using the backup battery to
retain your data or the battery cover is improperly installed or
broken. Remove the battery cover and ensure that the hooks are
present and undamaged. If the battery door is undamaged,
replace the battery cover according to the steps provided and
attach your device to a power source as soon as possible, so you
do not lose your data.
14
430524-001.book Page 15 Tuesday, May 2, 2006 2:05 PM
Audio
Question
Answer
My ringer is too loud or
too soft. How do I adjust
the ringer volume?
To adjust the ringer volume, tap the Volume icon top right
portion of the Today screen. Then adjust the right volume slider
accordingly.
Why am I unable to dial
out or receive incoming
phone calls?
• Check to see if your SIM card is inserted in the HP iPAQ.
• Make sure your wireless connection to your mobile service
provider is turned on and your device displays adequate
signal strength.
• If the signal strength icon displays a diminished number or
no vertical bars, you may be in an area outside of your
phone network.
• If you still cannot dial out or receive phone calls, and
performing a soft reset does not correct this situation please
contact your mobile service provider for help.
Why does the phone cut • Be sure the battery on your HP iPAQ is fully charged.
off in the middle of phone • Is the signal strength icon displaying a diminished number of
conversations?
vertical bars in the icon? If so, you may be in an area outside
of the phone network.
Why is it hard to hear the The earbud headset sends sound directed out of the center of the
speaker; therefore, be sure that the earbud is inserted in your
other caller whenever I
ear so that it is sending the sound directly down the ear canal.
use my earbud headset
during calls?
How do I turn on the
To start the speaker phone when you are on a call, press and
speaker phone when I am hold the Answer/Send button until the speaker phone turns
on a call?
on. The speakerphone can also be accessed from Menu >
Turn Speakerphone on.
How do I adjust the phone Use the volume slider on the top left side of your device to adjust
and speakerphone volume the volume during a call.
while on a call?
Make sure that your earbud headset is not plugged into the unit
Why can’t I hear sound
through the speakers, but I when you want to listen via the speakers.
can hear sound through
the earbud headset?
Why can’t I hear the
sounds associated with
my games and other
software programs?
15
Make sure that you have set the volume levels high enough, so
you can hear sound. Tap the Volume icon on the top right
portion of the Today screen. Then adjust the left volume slider
accordingly.
430524-001.book Page 16 Tuesday, May 2, 2006 2:05 PM
Question
How can I quickly create
unique ring tones for my
HP iPAQ?
Answer
To make a unique ring tone for your device:
1. Synchronize your device with your personal computer.
2. Copy the sound file that you want to use as a ring tone to
your device in any of these formats.wav, .mid, or .wma.
3. Tap Start > Programs > File Explorer.
4. Locate the sound file that you copied to your device.
5. Tap and hold the sound file that you want to use and tap Set
As Ringtone from the resulting drop-down menu.
If you cannot view or hear the media file, the file may be
protected by Digital Rights Management (DRM). DRM is
software that enables secure distribution and prevents illegal
distribution of pictures, videos, music, movies, and ring tones
over the Internet. For more information on DRM, refer to the
on-screen Help by tapping Start > Help and search on DRM.
How do I set my device to Tap the Volume icon on the Volume icon on the top right
vibrate?
portion of the Today screen. Then select the Vibrate radio
button.
How do I prevent a call
Incoming phone calls will automatically go to voice mail if you
from going to voice mail? do not answer the call before the selected interval has passed.
To allow for more time before calls go to voice mail, contact
your cellular provider to increase the amount of time before your
call will go to voice mail.
Why is the audio low from The speaker used for speaker phone functionality is located on
the speaker phone?
the back of your device. Audio quality is affected if your hand
covers the speaker.
Display
Question
Answer
Why does my HP iPAQ
turn off whenever I don’t
use it for a few minutes?
Your HP iPAQ is actually going into Suspend mode. While it is
in Suspend mode, your device is conserving energy, but it is
still monitoring your mobile phone network and the screen turns
on again whenever you receive a phone call or a notification
appears.
Why can’t I see anything
on the screen?
• Be sure the HP iPAQ is powered on.
• Be sure the HP iPAQ battery is charged.
• Be sure the HP iPAQ is connected to the AC Adapter and the
HP iPAQ Cradle.
• Reset the device by using the stylus to lightly press the
Reset button.
• Remove and replace the battery.
16
430524-001.book Page 17 Tuesday, May 2, 2006 2:05 PM
Question
Answer
Why does my backlight
keep turning off?
The default settings on your HP iPAQ turn off the backlight after
30 seconds of inactivity. This is the default setting to conserve
your battery life.
If you want the backlight to stay on for a longer period of time,
increase the amount of time the backlight stays on if not in use in
the backlight settings. From the Start menu, tap Settings >
System tab > Backlight icon.
NOTE: Changing the settings to leave the backlight on for
longer periods decreases your battery life.
Why does my screen
Sometimes, your device freezes because there are too many
freeze, respond slowly, or applications accessing the central processing unit. Often this
doesn’t respond?
may be due to the installation of additional third party software.
Perform a soft reset on your HP iPAQ to see if this remedies the
issue. Refer to the information on Resetting Your Device for
more details.
If the problem persists, perform a hard reset.
17
430524-001.book Page 18 Tuesday, May 2, 2006 2:05 PM
Synchronizing
Here are some common problems that users experience when using
ActiveSync 3.8 to connect an HP iPAQ to a personal computer.
Problem
Solution
I cannot connect to • Be sure you have installed Microsoft ActiveSync 3.8 on your host
my computer using
computer before connecting your HP iPAQ to it. To download
the HP iPAQ
ActivSync 3.8 and access Microsoft’s troubleshooting site go to
Cradle.
http://www.microsoft.com/windowsmobile/help/
activesync/default.mspx
• Be sure your HP iPAQ is connected to the HP iPAQ Cradle, and that
the cradle is connected to your computer.
• Be sure your HP iPAQ is securely seated in the cradle and is making
contact with the cradle connector.
• Be sure you are running Microsoft Windows 98SE, Me, 2000, or XP
and that you have installed Microsoft ActiveSync 3.8 on your
computer. Also be sure you are connecting directly to a USB port on
your computer and not through a USB hub.
• Try resetting your HP iPAQ. Refer to the information on Resets.
• Uninstall and reinstall ActiveSync.
• If you are running personal firewall software, try disabling it. If you
are then able to synchronize, contact the software vendor for
information on configuring the required exclusions to eliminate
this problem.
I connected my
1. Disconnect the HP iPAQ from your computer and make sure that no
HP iPAQ before
other HP iPAQ is connected.
installing Microsoft 2. In Windows 98 or 2000, click Start > Settings > Control
ActiveSync.
Panel > System. The Device Manager opens automatically.
Locate and select the “unknown” USB device record and click
Remove (Uninstall in Windows 2000).
3. Restart your computer and allow it to detect the USB device.
4. Install Microsoft ActiveSync 3.8.
5. Reconnect the HP iPAQ to the computer.
• Be sure the device is on and the charging/communications port on
Microsoft
the bottom of the HP iPAQ is connected to the communications port
ActiveSync cannot
in the HP iPAQ cradle.
locate my HP iPAQ
when I
• Be sure all cables are securely connected.
synchronize.
• Remove your HP iPAQ from the HP iPAQ Cradle or disconnect it
from the Autosync cable, power on the unit by pressing the Power
button, then put it back in the HP iPAQ Cradle or reconnect it to the
Autosync cable.
• Reset the device by using the stylus to lightly press the Reset button.
• Check Connection Settings in ActiveSync on your computer to
ensure the communications port you are using is active.
Use Microsoft ActiveSync to synchronize your HP iPAQ with your
I cannot open ecomputer.
mail in the Inbox
after I restore using
Microsoft
ActiveSync.
18
430524-001.book Page 19 Tuesday, May 2, 2006 2:05 PM
For More Information
If you have questions about using your HP iPAQ that have not been
covered in this booklet or in the Getting Started or User’s Guide, refer to
the iPAQ Handheld Forum (a message board) at www.hp.com/support/
ipaqforums.
To receive further support from a qualified technical support specialist in
the United States, choose from the following:
•
•
Contact Cingular at 1.866.Cingular (1.866.246.4852) or dial
611 from your Cingular phone (available 24 hours a day, 7 days a
week)
Visit www.cingular.com
If you purchased the product in the United States but are traveling
internationally and need support, call 1.916.843.4685 (available 24
hours a day, 7 days a week).
To find information on the support Web site for your specific product, be
sure to have your model or product name available.
To access HP Instant Support:
1.
2.
3.
4.
On your personal computer, open your Web browser (for example,
Internet Explorer) and type in the URL www.hp.com/support.
Select your country or region.
Select See support and troubleshooting information, and
then type your product model number.
Click the >> button.
To order spare parts:
You can purchase genuine HP iPAQ parts, direct from the HP Parts Store
at http://h20141.www2.hp.com/hpparts/?cc=US&lang=EN, or you can
order spare parts by calling 1-800-227-8164, Monday-Friday, 7:00am
to 7:00pm CST.
19
© 2006 Hewlett-Packard Development Company, L.P.
Microsoft, Windows, the Windows logo, Outlook and ActiveSync are trademarks of
Microsoft Corporation in the U.S., and other countries.
Windows Mobile® 2003 software for Pocket PC
First Edition, April 2006.
Printed in Taiwan
378869-001
cover2.p65
1
4/17/2006, 2:26 PM
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