HP H611A User's manual

HP H611A User's manual
HP Officejet 6100 ePrinter
User Guide
Copyright information
© 2014 Copyright Hewlett-Packard
Development Company, L.P.
Edition 1, 1/2014
Hewlett-Packard Company
notices
The information contained in this
document is subject to change without
notice.
All rights reserved. Reproduction,
adaptation, or translation of this
material is prohibited without prior
written permission of Hewlett-Packard,
except as allowed under copyright
laws.
The only warranties for HP products
and services are set forth in the
express warranty statements
accompanying such products and
services. Nothing herein should be
construed as constituting an additional
warranty. HP shall not be liable for
technical or editorial errors or
omissions contained herein.
Acknowledgements
Windows, Windows XP, and Windows
Vista are U.S. registered trademarks
of Microsoft Corporation.
ENERGY STAR and the ENERGY
STAR mark are registered U.S. marks.
Safety information
Always follow basic safety precautions
when using this product to reduce risk
of injury from fire or electric shock.
1. Read and understand all
instructions in the documentation that
comes with the printer.
2. Observe all warnings and
instructions marked on the product.
3. Unplug this product from wall
outlets before cleaning.
4. Do not install or use this product
near water, or when you are wet.
5. Install the product securely on
a stable surface.
6. Install the product in a protected
location where no one can step on or
trip over the line cord, and the line
cord cannot be damaged.
7. If the product does not operate
normally, see Solve a problem.
8. There are no user-serviceable parts
inside. Refer servicing to qualified
service personnel.
Accessibility
The printer provides a number of
features that make it accessible for
people with disabilities.
Visual
The printer software is accessible for
individuals with visual impairments or
low vision through the use of your
operating system's accessibility
options and features. It also supports
most assistive technology such as
screen readers, Braille readers, and
voice-to-text applications. For users
who are color blind, colored buttons
and tabs used in the software have
simple text or icon labels that convey
the appropriate action.
Mobility
For users with mobility impairments,
the printer software functions can be
executed through keyboard
commands. The software also
supports Windows accessibility
options such as StickyKeys,
ToggleKeys, FilterKeys, and
MouseKeys. The printer doors,
buttons, paper trays, and paper guides
can be operated by users with limited
strength and reach.
Support
For more details about the
accessibility of this product and HP's
commitment to product accessibility,
visit HP's website at www.hp.com/
accessibility.
For accessibility information for Mac
OS X, visit the Apple website at
www.apple.com/accessibility.
Contents
1
Get started
Accessibility................................................................................................................................6
HP EcoSolutions (HP and the Environment)..............................................................................6
Manage Power......................................................................................................................7
Conserve Printing Supplies..................................................................................................8
Understand the printer parts.......................................................................................................8
Front view.............................................................................................................................8
Printing supplies area...........................................................................................................9
Control panel........................................................................................................................9
Back view............................................................................................................................10
Finding the printer model number.............................................................................................10
Select print media.....................................................................................................................10
Recommended papers for printing and copying.................................................................11
Recommended papers for photo printing...........................................................................12
Tips for selecting and using media.....................................................................................13
Load media...............................................................................................................................13
Load standard-size media..................................................................................................13
Load envelopes..................................................................................................................15
Load cards and photo paper...............................................................................................15
Load custom-size media.....................................................................................................16
Maintain the printer...................................................................................................................17
Clean the exterior ..............................................................................................................17
Update the printer.....................................................................................................................18
Turn the printer off....................................................................................................................18
2
Print
Print documents........................................................................................................................19
Print documents (Windows)................................................................................................19
Print documents (Mac OS X)..............................................................................................20
Print brochures.........................................................................................................................20
Print brochures (Windows).................................................................................................21
Print brochures (Mac OS X)................................................................................................21
Print on envelopes....................................................................................................................21
Print on envelopes (Windows)............................................................................................22
Print on envelopes (Mac OS X)..........................................................................................22
Print photos..............................................................................................................................23
Print photos on photo paper (Windows).............................................................................23
Print photos on photo paper (Mac OS X)...........................................................................24
Print on special and custom-size paper....................................................................................24
Print on special or custom-size paper (Mac OS X).............................................................25
Print borderless documents......................................................................................................26
Print borderless documents (Windows)..............................................................................26
Print borderless documents (Mac OS X)............................................................................26
1
3
HP ePrint
Set up HP ePrint.......................................................................................................................28
Set up HP ePrint using the HP printer software ................................................................28
Set up HP ePrint using the printer’s control panel..............................................................29
Set up HP ePrint using the embedded web server.............................................................29
Use HP ePrint...........................................................................................................................29
Print using HP ePrint..........................................................................................................30
Find the printer’s email address.........................................................................................30
Turn off HP ePrint...............................................................................................................30
Remove Web Services.............................................................................................................30
4
Work with ink cartridges
Information on ink cartridges and the printhead.......................................................................31
Check the estimated ink levels.................................................................................................32
Replace the ink cartridges........................................................................................................32
Store printing supplies..............................................................................................................34
Usage information collection....................................................................................................34
5
Solve a problem
HP support................................................................................................................................35
Obtain electronic support....................................................................................................36
HP support by phone..........................................................................................................36
Before you call..............................................................................................................37
Phone support period...................................................................................................37
Telephone support numbers.........................................................................................37
After the phone support period.....................................................................................39
General troubleshooting tips and resources.............................................................................39
Solve printer problems..............................................................................................................39
The printer shuts down unexpectedly.................................................................................40
Alignment fails....................................................................................................................40
The printer is not responding (nothing prints).....................................................................40
The printer prints slowly......................................................................................................41
The printer is making some unexpected noises.................................................................42
Blank or partial page printed...............................................................................................42
Something on the page is missing or incorrect...................................................................43
Placement of the text or graphics is wrong.........................................................................43
Print quality troubleshooting.....................................................................................................44
Solve paper-feed problems......................................................................................................48
Solve problems using HP ePrint and HP websites...................................................................49
Solve problems using HP ePrint.........................................................................................50
Solve problems using HP websites....................................................................................51
Solve wired (Ethernet) network problems.................................................................................51
General network troubleshooting........................................................................................51
2
Contents
Solve wireless problems...........................................................................................................51
Basic wireless troubleshooting...........................................................................................52
Advanced wireless troubleshooting....................................................................................53
Step 1: Make sure your computer is connected to your network..................................53
Step 2: Make sure that the printer is connected to your network.................................54
Step 3: Check to see if the firewall software is blocking communication......................55
Step 4: Make sure the printer is online and ready........................................................56
Step 5: Make sure the wireless version of the printer is set as the default printer
driver (Windows only)...................................................................................................56
Step 6: Make sure your computer is not connected to your network over a Virtual
Private Network (VPN)..................................................................................................57
After resolving the problems...............................................................................................57
Configure your firewall software to work with the printer..........................................................58
Solve printer management problems........................................................................................59
Embedded web server cannot be opened..........................................................................59
Troubleshoot installation issues...............................................................................................60
Hardware installation suggestions......................................................................................60
HP software installation suggestions..................................................................................61
Solve network problems.....................................................................................................61
Understand the Printer Status Report......................................................................................63
Understand the network configuration page.............................................................................65
Printhead maintenance.............................................................................................................66
Clean the printhead............................................................................................................67
Align the printhead..............................................................................................................67
Clear jams.................................................................................................................................68
Clear paper jams................................................................................................................68
Avoid paper jams................................................................................................................70
Control panel lights reference...................................................................................................71
A
Technical information
Warranty information................................................................................................................79
Hewlett-Packard limited warranty statement......................................................................80
Ink cartridge warranty information......................................................................................81
Printer specifications................................................................................................................82
Physical specifications........................................................................................................82
Product features and capacities.........................................................................................82
Processor and memory specifications................................................................................83
System requirements..........................................................................................................83
Network protocol specifications..........................................................................................83
Embedded web server specifications.................................................................................84
Media specifications...........................................................................................................84
Understand specifications for supported media...........................................................84
Set minimum margins...................................................................................................87
Print specifications..............................................................................................................87
HP ePrint and HP website specifications...........................................................................87
HP ePrint specifications................................................................................................88
HP website specifications.............................................................................................88
Environmental specifications..............................................................................................88
Electrical specifications.......................................................................................................88
Acoustic emission specifications........................................................................................89
3
Regulatory information.............................................................................................................90
Regulatory model number..................................................................................................90
FCC statement....................................................................................................................91
Notice to users in Korea.....................................................................................................91
VCCI (Class B) compliance statement for users in Japan..................................................92
Notice to users in Japan about the power cord..................................................................92
Noise emission statement for Germany.............................................................................92
Visual display workplaces statement for Germany.............................................................92
European Union Regulatory Notice....................................................................................92
Products with external AC Adapters.............................................................................93
Products with wireless functionality..............................................................................93
European telephone network declaration (Modem/Fax)...............................................93
Declaration of conformity....................................................................................................94
Regulatory information for wireless products.....................................................................95
Exposure to radio frequency radiation..........................................................................95
Notice to users in Brazil................................................................................................95
Notice to users in Canada............................................................................................96
Notice to users in Taiwan.............................................................................................96
Notice to users in Mexico..............................................................................................97
Notice to users in Japan...............................................................................................97
Environmental product stewardship program...........................................................................98
Paper use...........................................................................................................................98
Plastics...............................................................................................................................98
Material safety data sheets.................................................................................................98
Recycling program..............................................................................................................98
HP inkjet supplies recycling program.................................................................................98
Disposal of waste equipment by users...............................................................................99
Power consumption............................................................................................................99
Chemical Substances.........................................................................................................99
Battery disposal in Taiwan..................................................................................................99
California Perchlorate Material Notice..............................................................................100
Toxic and hazardous substance table (China).................................................................100
Restriction of hazardous substance (Ukraine)..................................................................100
Restriction of hazardous substance (India)......................................................................101
Third-party licenses................................................................................................................102
B
HP supplies and accessories
Order printing supplies online.................................................................................................110
Supplies..................................................................................................................................110
Ink cartridges....................................................................................................................110
HP media..........................................................................................................................111
C
Network setup
Change basic network settings...............................................................................................112
View and print network settings........................................................................................112
Turn the wireless radio on and off....................................................................................112
Change advanced network settings.......................................................................................112
Set link speed...................................................................................................................113
View IP settings................................................................................................................113
Change IP settings...........................................................................................................113
Reset network settings.....................................................................................................113
4
Contents
Set up the printer for wireless communication........................................................................114
Before you begin..............................................................................................................114
Set up the printer on your wireless network.....................................................................114
Set up the printer using the HP printer software (Recommended).............................115
Set up the printer using WiFi Protected Setup (WPS)................................................115
Set up the printer using the embedded web server (EWS)........................................115
Change the connection type.............................................................................................116
To change from an Ethernet connection to a wireless connection.............................116
To change from a USB connection to a wireless connection.....................................116
To change from a wireless connection to a USB or Ethernet connection .................116
Test the wireless connection............................................................................................116
Guidelines for ensuring wireless network security............................................................117
Overview of security settings......................................................................................117
Add hardware addresses to a wireless router (MAC filtering)....................................117
Other wireless security guidelines..............................................................................118
Guidelines for reducing interference on a wireless network.............................................118
Uninstall and reinstall the HP software...................................................................................118
D
Printer management tools
Toolbox (Windows).................................................................................................................120
HP Utility (Mac OS X).............................................................................................................120
Embedded web server............................................................................................................120
About cookies...................................................................................................................120
To open the embedded web server..................................................................................121
Index............................................................................................................................................129
5
1
Get started
This guide provides details about how to use the printer and how to resolve problems.
•
•
•
•
•
•
•
•
•
Accessibility
HP EcoSolutions (HP and the Environment)
Understand the printer parts
Finding the printer model number
Select print media
Load media
Maintain the printer
Update the printer
Turn the printer off
NOTE: If you are using the printer with a computer running Windows XP Starter
Edition, Windows Vista Starter Edition, or Windows 7 Starter Edition, some features
might not be available. For more information, see System requirements.
Accessibility
The printer provides a number of features that make it accessible for people with
disabilities.
Visual
The HP software provided with the printer is accessible for users with visual
impairments or low vision by using your operating system's accessibility options and
features. The software also supports most assistive technology such as screen
readers, Braille readers, and voice-to-text applications. For users who are color blind,
colored buttons and tabs used in the HP software have simple text or icon labels that
convey the appropriate action.
Mobility
For users with mobility impairments, the HP software functions can be executed
through keyboard commands. The HP software also supports Windows accessibility
options such as StickyKeys, ToggleKeys, FilterKeys, and MouseKeys. The printer
doors, buttons, paper trays, and paper guides can be operated by users with limited
strength and reach.
Support
For more details about the accessibility of this printer and HP's commitment to product
accessibility, visit HP's website at www.hp.com/accessibility.
For accessibility information for Mac OS X, visit the Apple website at www.apple.com/
accessibility.
HP EcoSolutions (HP and the Environment)
Hewlett-Packard is committed to helping you optimize your environmental footprint and
empowering you to print responsibly—at home or in the office.
6
Get started
For more detailed information about environmental guidelines, HP follows during the
manufacturing process, see Environmental product stewardship program. For more
information about HP's environmental initiatives, visit www.hp.com/ecosolutions.
This section contains the following topics:
•
•
Manage Power
Conserve Printing Supplies
Manage Power
To conserve electricity, the printer comes with the following features:
•
•
Sleep mode
Power usage is reduced while in Sleep mode. After initial setup of printer, the
printer will enter Sleep mode after 5 minutes of inactivity. The time to Sleep mode
cannot be changed.
Auto Power-Off
Auto Power-Off is automatically enabled by default when you turn on the printer.
When Auto Power-Off is enabled, the printer will automatically turn off after 8
hours of inactivity to help reduce energy use. Auto Power-Off is automatically
disabled when the printer establishes a wireless or Ethernet (if supported)
network connection. You can change the Auto Power-Off setting from the printer
software. Once you change the setting, the printer will maintain the setting that
you choose. Auto Power-Off turns the printer off completely, so you must use the
power button to turn the printer back on.
Windows: Open Toolbox. (For more information, see Toolbox (Windows).) In the
Advanced Settings tab, click Change, and then select the preferred amount of
time.
Mac OS X: Open HP Utility. (For more information, see HP Utility (Mac OS X).) In
the Printer Settings section, click Power Management, and then select the
preferred amount of time.
TIP: If you are printing through a wireless or Ethernet connection over a network,
Auto Power-Off should be disabled to ensure that print jobs do not get lost. Even
when Auto Power-Off is disabled, the printer will enter a Sleep mode after 5
minutes of inactivity to help reduce energy use.
NOTE: The printer’s Sleep Mode and Auto Power-Off features are temporarily not
available if one or more of the ink cartridges are missing. After the cartridge is
reinstalled, these features resume.
CAUTION: HP recommends that you replace any missing cartridges as soon as
possible to avoid print quality issues and possible extra ink usage or damage to the
ink system. Never turn off the printer when ink cartridges are missing.
HP EcoSolutions (HP and the Environment)
7
Chapter 1
Conserve Printing Supplies
To conserve printing supplies such as ink and paper, try the following:
•
•
Change the print mode to a draft setting. Draft setting uses less ink.
Do not clean the printhead unnecessarily. This wastes ink and shortens the life of
the cartridges.
Reduce paper usage by printing on both sides of the paper. You can first print
just the odd pages, flip the pages over, and then print just the even pages.
•
Understand the printer parts
This section contains the following topics:
Front view
Printing supplies area
Control panel
Back view
•
•
•
•
Front view
1
Ink cartridge access door
2
Input tray
3
Paper width adjusters
4
8
Power button
and light
5
Output tray
6
Output tray extension
Get started
Printing supplies area
1
Ink cartridge access door
2
Ink cartridges
3
Printhead assembly
NOTE: Printing supplies should be kept in the printer to prevent possible print
quality issues or printhead damage. Avoid removing supplies for extended periods
of time. Do not turn off the printer when a cartridge is missing.
Control panel
For more information, see Control panel lights reference.
Understand the printer parts
9
Chapter 1
1
Ink cartridge lights
2
Resume button
and light
3
Cancel button
4
Wireless button
and light
5
HP ePrint button
and light
6
Power button
and light
Back view
1
USB port
2
Ethernet network port
3
Power input
4
Rear access panel
Finding the printer model number
In addition to the model name that appears on the front of the printer, this printer has
a specific model number. You can use this number when obtaining support and to help
determine which supplies or accessories are available for your printer.
The model number is printed on a label located on the inside of the ink cartridge
access door, near the ink cartridges area.
Select print media
The printer is designed to work well with most types of office media. It is best to test
a variety of print media types before buying large quantities. Use HP media for
10
Get started
optimum print quality. Visit the HP website at www.hp.com for more information about
HP media.
HP recommends plain papers with the ColorLok logo for printing
and copying of everyday documents. All papers with the
ColorLok logo are independently tested to meet high standards
of reliability and print quality, and produce documents with crisp,
vivid color, bolder blacks and dry faster than ordinary plain
papers. Look for papers with the ColorLok logo in a variety of
weights and sizes from major paper manufacturers.
This section contains the following topics:
•
•
•
Recommended papers for printing and copying
Recommended papers for photo printing
Tips for selecting and using media
Recommended papers for printing and copying
If you want the best print quality, HP recommends using HP papers that are specifically
designed for the type of project you are printing.
Depending on your country/region, some of these papers might not be available.
HP Brochure Paper
HP Professional Paper
180gsm Paper
HP Premium
Presentation 120gsm
Paper
These papers are glossy-coated or matte-coated on both sides for
two-sided use. They are the perfect choice for producing
professional-quality marketing materials such as brochures and
mailers as well as business graphics for report covers, and calendars.
These papers are heavy two-sided matte papers perfect for
presentation, proposals, reports and newsletters. They are a
professional weight for an impressive look and feel.
HP Professional
120gsm Paper
HP Bright White Inkjet
Paper
HP Bright White Inkjet Paper delivers high-contrast colors and sharp
text. It is opaque enough for two-sided color usage with no
showthrough, which makes it ideal for newsletters, reports, and flyers.
It features ColorLok Technology for less smearing, bolder blacks and
vivid colors.
HP Printing Paper
HP Printing Paper is a high-quality multifunction paper. It produces
documents that look and feel more substantial than documents
printed on standard multipurpose or copy paper. It features ColorLok
Technology for less smearing, bolder blacks and vivid colors.
HP Office Paper
HP Office Paper is a high-quality multifunction paper. It is suitable for
copies, drafts, memos and other everyday documents. It features
ColorLok Technology for less smearing, bolder blacks and vivid
colors.
HP Office Recycled
Paper
HP Office Recycled Paper is a high-quality multifunction paper made
with 30% recycled fiber. It features ColorLok Technology for less
smearing, bolder blacks and vivid colors.
HP Premium Plus
Photo Paper
HP’s best photo paper is heavyweight for producing professionalquality photos. Features an. instant-dry finish for easy handling
Select print media
11
Chapter 1
(continued)
without smudging. It resists water, smears, fingerprints, and humidity.
It is available in several sizes, including A4, 8.5 x 11 inch, 10 x 15 cm
(4 x 6 inch), 13 x 18 cm (5 x 7 inch) and two finishes – glossy or
Semi-glossy (satin matte). It is acid-free for longer lasting documents.
HP Advanced Photo
Paper
This thick photo paper features an instant-dry finish for easy handling
without smudging. It resists water, smears, fingerprints, and humidity.
Your prints have a look and feel comparable to a store processed
photo. It is available in several sizes, including A4, 8.5 x 11 inch, 10 x
15 cm (4 x 6 inch), 13 x 18 cm (5 x 7 inch) and two finishes – glossy
or soft gloss (satin matte). It is acid-free for longer lasting documents.
HP Everyday Photo
Paper
Print colorful, everyday snapshots at a low cost, using paper
designed for casual photo printing. This affordable, photo paper dries
quickly for easy handling. Get sharp, crisp images when you use this
paper with any inkjet printer. Available in semi-gloss finish in 8.5 x 11
inch, A4, 4 x 6 inch and 10 x 15 cm. It is acid-free for longer lasting
documents.
HP Iron-On Transfers
HP Iron-on Transfers (for color fabrics or for light or white fabrics) are
the ideal solution for creating custom T-shirts from your digital photos.
To order HP papers and other supplies, go to www.hp.com. Go to Shop for Products
& Services, and select Ink, toner & paper.
NOTE: At this time, some portions of the HP website are available in English only.
Recommended papers for photo printing
For the best print quality, HP recommends using HP papers that are specifically
designed for the type of project you are printing. Depending on your country/region,
some of these papers might not be available.
Depending on your country/region, some of these papers might not be available.
12
HP Premium Plus
Photo Paper
HP’s best photo paper is heavyweight for producing professional
quality photos. Features an instant-dry finish for easy handling
without smudging. It resists water, smears, fingerprints, and humidity.
It is available in several sizes, including A4, 8.5 x 11 inch, 10 x 15 cm
(4 x 6 inch), 13 x 18 cm (5 x 7 inch), and two finishes – glossy or softgloss (satin matte). It is acid-free for longer lasting documents.
HP Advanced Photo
Paper
This thick photo paper features an instant-dry finish for easy handling
without smudging. It resists water, smears, fingerprints, and humidity.
Your prints have a look and feel comparable to a store processed
photo. It is available in several sizes, including A4, 8.5 x 11 inch, 10
x 15 cm (4 x 6 inch), 13 x 18 cm (5 x 7 inch), and two finishes –
glossy or soft gloss (satin matte). It is acid-free for longer lasting
documents.
HP Everyday Photo
Paper
Print colorful, everyday snapshots at a low cost, using paper
designed for casual photo printing. This affordable, photo paper dries
quickly for easy handling. Get sharp, crisp images when you use this
paper with any inkjet printer. Available in semi-gloss finish in 8.5 x 11
inch, A4, 4 x 6 inch, and 10 x 15 cm. It is acid-free for longer lasting
documents.
HP Photo Value Packs
HP Photo Value Packs conveniently package original HP ink
cartridges and HP Advanced Photo Paper to save you time and take
Get started
(continued)
the guesswork out of printing affordable, lab-quality photos with your
HP printer. Original HP inks and HP Advanced Photo Paper have
been designed to work together so your photos are long lasting and
vivid, print after print. Great for printing out an entire vacation’s worth
of photos or multiple prints to share.
To order HP papers and other supplies, go to www.hp.com. Go to Shop for Products
& Services and select Ink, toner & paper.
NOTE: At this time, some portions of the HP website are available in English only.
Tips for selecting and using media
For the best results, observe the following guidelines.
•
•
•
•
•
Always use media that conforms to the printer specifications. For more
information, see Media specifications.
Load only one type of media at a time into a tray.
When loading the trays, make sure the media is loaded correctly. For more
information, see Load media.
Do not overload the tray. For more information, see Load media.
To prevent jams, poor print quality, and other printing problems, avoid loading the
following media in the trays:
◦
Multipart forms
◦
Media that is damaged, curled, or wrinkled
◦
Media with cutouts or perforations
◦
Media that is heavily textured, embossed, or does not accept ink well
◦
Media that is too lightweight or stretches easily
◦
Media that contains staples or clips
Load media
This section provides instructions for loading media into the printer and contains the
following topics:
•
•
•
•
Load standard-size media
Load envelopes
Load cards and photo paper
Load custom-size media
Load standard-size media
To load standard-size media
Use these instructions to load standard–size media.
1.
2.
Lift the output tray.
Slide the paper width guide out as far as possible.
Load media
13
Chapter 1
3.
If the media is too long, lift the latch on the front of the tray and lower the front of
the tray.
4.
Insert the media print-side down along the right edge of the main tray. Make sure
the stack of media aligns with the right and back edges of the tray and does not
exceed the line marking in the tray.
NOTE: Do not load paper while the printer is printing.
5.
6.
7.
14
Slide the media guides in the tray to adjust them for the media size that you have
loaded.
Lower the output tray.
Pull out the tray extender.
Get started
Load envelopes
To load envelopes
Use these instructions to load envelopes.
1.
2.
3.
Lift the output tray.
Slide the paper width guide out as far as possible.
Insert the envelopes print-side down and load according to the graphic. Make
sure the stack of envelopes does not exceed the line marking in the tray.
NOTE: Do not load paper envelopes while the printer is printing.
4.
5.
6.
Slide the media guides in the tray to adjust them for the envelope size that you
have loaded.
Lower the output tray.
Pull out the tray extender.
Load cards and photo paper
To load cards and photo paper
Use these instructions to load cards and photo paper.
1.
2.
Lift the output tray.
Slide the paper width guide out as far as possible.
Load media
15
Chapter 1
3.
If the media is too long, lift the latch on the front of the tray and lower the front of
the tray.
4.
Insert the media print-side down along the right edge of the main tray. Make sure
the stack of media aligns with the right and back edges of the tray and does not
exceed the line marking in the tray. If the photo paper has a tab along one edge,
make sure the tab is pointing towards the front of the printer.
NOTE: Do not load cards or photo paper while the printer is printing.
5.
6.
7.
Slide the media guides in the tray to adjust them for the media size that you have
loaded.
Lower the output tray.
Pull out the tray extender.
Load custom-size media
To load cards and photo paper
Use these instructions to load custom-size media.
CAUTION: Use only custom-size media that is supported by the printer. For more
information, see Media specifications.
1.
2.
16
Lift the output tray.
Slide the paper width guide out as far as possible.
Get started
3.
If the media is too long, lift the latch on the front of the tray and lower the front of
the tray.
4.
Insert the media print-side down along the right of the main tray. Make sure the
stack of media aligns with the right and back edges of the tray, and does not
exceed the line marking in the tray.
NOTE: Do not load media while the printer is printing.
5.
6.
7.
Slide the media guides in the tray to adjust them for the media size that you have
loaded.
Lower the output tray.
Pull out the tray extender.
Maintain the printer
This section provides instructions for keeping the printer in top working condition.
Perform this maintenance procedure as necessary.
•
Clean the exterior
Clean the exterior
WARNING! Before cleaning the printer, turn off the power and unplug the power
cord from the electrical socket.
Use a soft, damp, lint-free cloth to wipe dust, smudges, and stains off of the case.
Keep fluids away from the interior of the printer, as well as from the printer control
panel.
Maintain the printer
17
Chapter 1
Update the printer
HP is always working to improve the performance of its printers and bring you the
latest features. If the printer is connected to a network and Web Services has been
enabled, you can check for and install printer updates.
To update the printer, complete the following steps:
1.
2.
3.
Open the EWS. For more information, see Embedded web server.
Click the Web Services tab, and then click Product Update in the Web
Services Settings section.
Click Check Now and follow the onscreen instructions.
TIP: To enable the printer to automatically check for updates, click the Web
Services tab, and then click Product Update. In the Auto Product Update
section, click On, and then click Apply.
Turn the printer off
Always turn off the printer by pressing
(Power) button located on the printer. Wait
until the power light turns off before unplugging the power cord or turning off a power
strip.
CAUTION: If you incorrectly turn the printer off, the print carriage might not return
to the correct position causing printhead problems and print quality issues.
CAUTION: HP recommends that you replace any missing cartridges as soon as
possible to avoid print quality issues and possible extra ink usage or damage to the
ink system. Never turn off the printer when ink cartridges are missing.
18
Get started
2
Print
Most print settings are automatically handled by the software application. Change the
settings manually only when you want to change print quality, print on specific types of
paper, or use special features. For more information, see Select print media.
Choose a print job to continue:
Print documents
Print brochures
Print on envelopes
Print photos
Print on special and custom-size paper
Print borderless documents
Print documents
Follow the instructions for your operating system.
•
•
Print documents (Windows)
Print documents (Mac OS X)
TIP: This printer includes HP ePrint, a free service from HP that allows you to print
documents on your HP ePrint-enabled printer anytime, from any location, and
without any additional software or printer drivers. For more information, see HP
ePrint.
Print documents (Windows)
1.
2.
Load paper in the tray. For more information, see Load media.
On the File menu in your software application, click Print.
Print
19
Chapter 2
3.
4.
5.
6.
7.
Make sure the printer you want to use is selected.
To change settings, click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
Change the paper orientation on the Layout tab, and paper source, media type,
paper size, and quality settings on the Paper/Quality tab. To print in black and
white, click the Advanced button, and then change the Print in Grayscale
option.
Click OK.
Click Print or OK to begin printing.
Print documents (Mac OS X)
1.
2.
Load paper in the tray. For more information, see Load media.
Select a paper size:
a.
From the File menu in your software application, click Page Setup.
NOTE: If you do not see a Page Setup menu item, go to step 3.
b.
3.
4.
5.
6.
Make sure the printer you want to use is selected in the Format For pop-up
menu.
c.
Select the paper size from the Paper Size pop-up menu, and then click OK.
From the File menu in your software application, click Print.
Make sure the printer you want to use is selected.
Select the paper size from the Paper Size pop-up menu (if available).
Change the print settings for the option provided in the pop-up menus, as
appropriate for your project.
NOTE: If you do not see any options, click the disclosure triangle next to the
Printer pop-up menu or click Show Details.
7.
Click Print to begin printing.
Print brochures
Follow the instructions for your operating system.
•
•
Print brochures (Windows)
Print brochures (Mac OS X)
TIP: This printer includes HP ePrint, a free service from HP that allows you to print
documents on your HP ePrint-enabled printer anytime, from any location, and
without any additional software or printer drivers. For more information, see HP
ePrint.
20
Print
Print brochures (Windows)
NOTE: To set print settings for all print jobs, make the changes in the HP software
provided with the printer. For more information on the HP software, see Printer
management tools.
1.
2.
3.
4.
5.
6.
7.
Load paper in the tray. For more information, see Load media.
On the File menu in your software application, click Print.
Make sure the printer you want to use is selected.
To change settings, click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
Change the paper orientation on the Layout tab, and paper source, media type,
paper size, and quality settings on the Paper/Quality tab. To print in black and
white, click the Advanced button, and then change the Print in Grayscale
option.
Click OK.
Click Print or OK to begin printing.
Print brochures (Mac OS X)
1.
2.
Load paper in the tray. For more information, see Load media.
Select a paper size:
a.
From the File menu in your software application, click Page Setup.
NOTE: If you do not see a Page Setup menu item, go to step 3.
b.
3.
4.
5.
6.
Make sure the printer you want to use is selected in the Format For pop-up
menu.
c.
Select the paper size from the Paper Size pop-up menu, and then click OK.
From the File menu in your software application, click Print.
Make sure the printer you want to use is selected.
Select the paper size from the Paper Size pop-up menu (if available).
Click Paper Type/Quality from the pop-up menu, and then select the following
settings:
•
Paper Type: The appropriate brochure paper type
•
Quality: Normal or Best
NOTE: If you do not see these options, click the disclosure triangle next to
the Printer pop-up menu or click Show Details.
7.
Select any other print settings that you want, and then click Print to begin
printing.
Print on envelopes
Avoid envelopes with the following characteristics:
•
•
Very slick finish
Self-stick adhesives, clasps, or windows
Print on envelopes
21
Chapter 2
•
•
Thick, irregular, or curled edges
Areas that are wrinkled, torn, or otherwise damaged
Make sure the folds of envelopes you load in the printer are sharply creased.
NOTE: For more information about printing on envelopes, see the documentation
available with the software program you are using.
Follow the instructions for your operating system.
•
•
Print on envelopes (Windows)
Print on envelopes (Mac OS X)
Print on envelopes (Windows)
1.
2.
3.
4.
5.
6.
Load envelopes print-side down in the tray. For more information, see Load
media.
On the File menu in your software application, click Print.
Make sure the printer you want to use is selected.
To change settings, click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
On the Layout tab, change the orientation to Landscape.
Click Paper/Quality, and then select the appropriate envelope type from the
Paper Size drop-down list.
TIP: You can change more options for the print job by using the features
available on the other tabs in the dialog box.
7.
Click OK, and then click Print or OK to begin printing.
Print on envelopes (Mac OS X)
1.
2.
Load envelopes in the tray. For more information, see Load media.
Select a paper size:
a.
From the File menu in your software application, click Page Setup.
NOTE: If you do not see a Page Setup menu item, go to step 3.
b.
3.
4.
5.
22
Print
Make sure the printer you want to use is selected in the Format For pop-up
menu.
c.
Select the appropriate envelope size from the Paper Size pop-up menu,
and then click OK.
From the File menu in your software application, click Print.
Make sure the printer you want to use is selected.
Select the appropriate envelope size in the Paper Size pop-up menu (if
available).
6.
Select the Orientation option.
NOTE: If you do not see these options, click the disclosure triangle next to
the Printer pop-up menu or click Show Details.
7.
Select any other print settings that you want, and then click Print to begin
printing.
Print photos
Do not leave unused photo paper in the input tray. The paper might start to curl, which
could impair the quality of your printout. Photo paper should be flat before printing.
Follow the instructions for your operating system.
•
•
Print photos on photo paper (Windows)
Print photos on photo paper (Mac OS X)
TIP: This printer includes HP ePrint, a free service from HP that allows you to print
documents on your HP ePrint-enabled printer anytime, from any location, and
without any additional software or printer drivers. For more information, see HP
ePrint.
Print photos on photo paper (Windows)
1.
2.
3.
4.
5.
6.
7.
8.
Load paper in the tray. For more information, see Load media.
On the File menu in your software application, click Print.
Make sure the printer you want to use is selected.
To change settings, click the option that opens the printer Properties dialog box.
Depending on your software application, this option might be called Properties,
Options, Printer Setup, Printer, or Preferences.
On the Paper/Quality tab, select the appropriate photo paper type from the
Media drop-down menu.
Click Advanced, and then select Best or Maximum DPI from the Output
Quality drop-down menu.
To print the photo in black and white, click the Grayscale drop-down menu, and
then select one of the following options:
•
High-Quality Grayscale: uses all the available colors to print your photo in
grayscale. This creates smooth and natural shades of gray.
•
Black Ink Only: uses black ink to print your photo in grayscale. The gray
shading is created by varying patterns of black dots, which might result in a
grainy image.
Click OK, and then click Print or OK to begin printing.
Print photos
23
Chapter 2
Print photos on photo paper (Mac OS X)
1.
2.
Load paper in the tray. For more information, see Load media.
Select a paper size:
a.
From the File menu in your software application, click Page Setup.
NOTE: If you do not see a Page Setup menu item, go to step 3.
b.
3.
4.
5.
6.
Make sure the printer you want to use is selected in the Format For pop-up
menu.
c.
Select the paper size from the Paper Size pop-up menu, and then click OK.
From the File menu in your software application, click Print.
Make sure the printer you want to use is selected.
Select the appropriate paper size from the Paper Size pop-up menu (if available).
Click Paper Type/Quality from the pop-up menu, and then select the following
settings:
•
Paper Type: The appropriate photo paper type
•
Quality: Best or Maximum dpi
NOTE: If you do not see these options, click the disclosure triangle next to
the Printer pop-up menu or click Show Details.
7.
8.
If necessary, change the photo and color options:
a.
Click the disclosure triangle beside Color Options and select the
appropriate Photo Fix options:
•
Off: Applies no automatic adjustments to the image.
•
Basic: Automatically focuses the image; moderately adjusts image
sharpness.
b.
To print the photo in black and white, click Grayscale from the Color popup menu, and then select one of the following options:
•
High Quality: Uses all the available colors to print your photo in
grayscale. This creates smooth and natural shades of gray.
•
Black Print Cartridge Only: Uses black ink to print your photo in
grayscale. The gray shading is created by varying patterns of black
dots, which might result in a grainy image.
Select any other print settings that you want, and then click Print to begin
printing.
Print on special and custom-size paper
If your application supports custom-size paper, set the size in the application before
printing the document. If not, set the size in the printer driver. You might need to
reformat existing documents to print them correctly on custom-size paper.
Use only custom-size paper that is supported by the printer. For more information, see
Media specifications.
NOTE: Defining custom-size media sizes is only available in the HP printing
software in Mac OS X.
24
Print
Follow the instructions for your operating system.
•
Print on special or custom-size paper (Mac OS X)
Print on special or custom-size paper (Mac OS X)
NOTE: Before you can print on custom-size paper, you must set up the custom
size in the HP software provided with the printer. For instructions, see Set up
custom sizes (Mac OS X).
1.
2.
Load the appropriate paper in the tray. For more information, see Load media.
Select a paper size:
a.
From the File menu in your software application, click Page Setup.
NOTE: If you do not see a Page Setup menu item, go to step 3.
b.
3.
4.
5.
6.
7.
8.
Make sure the printer you want to use is selected in the Format For pop-up
menu.
c.
Select the paper size from the Paper Size pop-up menu, and then click OK.
From the File menu in your software application, click Print.
Make sure the printer you want to use is selected.
Select the appropriate paper size from the Paper Size pop-up menu (if available).
Click Paper Handling from the pop-up menu.
Under Destination Paper Size, click Scale to fit paper size, and then select the
custom size.
Select any other print settings that you want, and then click Print to begin
printing.
Set up custom sizes (Mac OS X)
1.
2.
3.
Load paper in the tray. For more information, see Load media.
From the File menu in your software application, click Page Setup, and then
make sure the printer you want to use is selected in the Format For pop-up
menu.
- OR From the File menu in your software application, click Print, and then make sure
the printer you want to use is selected.
Select Manage Custom Sizes in the Paper Size pop-up menu.
NOTE: If you do not see these options in the Print dialog, click the
disclosure triangle next to the Printer pop-up menu or click Show Details.
4.
5.
6.
Click the + on the left side of the screen, double-click Untitled, and type a name
for the new, custom size.
In the Width and Height boxes, type the dimensions, and then set the margins, if
you want to customize them.
Click OK.
Print on special and custom-size paper
25
Chapter 2
Print borderless documents
Borderless printing lets you print to the edges of certain photo media types and a range
of standard media sizes.
NOTE: You cannot print a borderless document if the paper type is set to Plain
paper.
NOTE: Before printing a borderless document, open the file in a software
application and assign the image size. Make sure the size corresponds to the
media size on which you are printing the image.
NOTE: Not all applications support borderless printing.
Follow the instructions for your operating system.
•
•
Print borderless documents (Windows)
Print borderless documents (Mac OS X)
Print borderless documents (Windows)
1.
2.
3.
4.
5.
6.
7.
8.
Load paper in the tray. For more information, see Load media.
On the File menu in your software application, click Print.
Make sure the printer you want to use is selected.
To change settings, click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
Click the Paper/Quality tab, and then click the Advanced button.
In the Borderless Printing option, click Print Borderless, and then click the OK
button.
In the Media drop-down list, select the appropriate paper type.
Click OK, and then click Print or OK to begin printing.
Print borderless documents (Mac OS X)
1.
2.
Load paper in the tray. For more information, see Load media.
Select a borderless paper size:
a.
From the File menu in your software application, click Page Setup.
NOTE: If you do not see a Page Setup menu item, go to step 3.
b.
3.
4.
5.
26
Print
Make sure the printer you want to use is selected in the Format For pop-up
menu.
c.
Select an available borderless paper size from the Paper Size pop-up
menu, and then click OK.
From the File menu in your software application, click Print.
Make sure the printer you want to use is selected.
Select the paper size from the Paper Size pop-up menu (if available).
6.
Click Paper Type/Quality from the pop-up menu, and then select the following
settings:
•
Paper Type: The appropriate paper type
•
Quality: Best or Maximum dpi
NOTE: If you do not see these options, click the disclosure triangle next to
the Printer pop-up menu or click Show Details.
7.
8.
9.
Make sure the Print Borderless check box is selected.
If necessary, click the disclosure triangle beside Color Options and select the
appropriate Photo Fix options:
•
Off: Applies no automatic adjustments to the image.
•
Basic: Automatically focuses the image; moderately adjusts image
sharpness.
Select any other print settings that you want, and then click Print to begin
printing.
Print borderless documents
27
3
HP ePrint
HP ePrint is a free service from HP that allows you to print to your HP ePrint-enabled
printer anytime, from any location. It’s as simple as sending an email to the email
address assigned to your printer when you enable Web Services on the printer. No
special drivers or software are needed. If you can send an email, you can print from
anywhere, using HP ePrint.
Once you have signed up for an account on ePrintCenter, you can sign in to view your
HP ePrint job status, manage your HP ePrint printer queue, control who can use your
printer’s HP ePrint email address to print, and get help for HP ePrint.
NOTE: To use HP ePrint, the printer must be connected to the Internet (either
using an Ethernet cable or wireless connection). You cannot use these web
features if the printer is connected using a USB cable.
This section contains the following topics:
Set up HP ePrint
Use HP ePrint
Remove Web Services
•
•
•
Set up HP ePrint
To set up HP ePrint, complete the following steps.
NOTE: Before you set up HP ePrint, make sure you are connected to the Internet
using either a wired (Ethernet) or wireless connection.
Set up HP ePrint using the HP printer software
In addition to enabling key printer features, you can use the HP printer software that
came with your printer to set up HP ePrint. If you didn’t set up HP ePrint when you
installed the HP software on your computer, you can still use the software to set up HP
ePrint.
To set up HP ePrint, complete the following steps for your operating system:
Windows
1.
From the computer desktop, click Start, select Programs or All Programs, click
HP, click the folder for your printer, and then select the icon with your printer’s
name.
2.
Double-click Web Connected Solutions, and then double-click ePrint Setup.
The printer’s embedded web server opens.
3.
On the Web Services tab, click Setup in the Web Services Settings section.
4.
Click Accept Terms of Use and Enable Web Services, and then click Next.
5.
Click Yes to allow the printer to automatically check for and install product
updates.
28
HP ePrint
6.
7.
If your network uses proxy settings when connecting to the Internet, enter these
settings.
Follow the instructions on the Web Services information sheet to finish the setup.
Mac OS X
▲ To set up and manage Web Services in Mac OS X, you can use the printer’s
embedded web server (EWS). For more information, see Set up HP ePrint using
the embedded web server.
Set up HP ePrint using the printer’s control panel
The printer’s control panel provides an easy way to set up and manage HP ePrint.
To set up HP ePrint, complete the following steps:
1.
2.
(HP ePrint) button. The printer prints
On the printer control panel, press the
the HP ePrint Setup page.
Follow the instructions on the page to set up HP ePrint.
Set up HP ePrint using the embedded web server
You can use the printer’s embedded web server (EWS) to set up and manage HP
ePrint.
To set up HP ePrint, complete the following steps:
1.
2.
3.
4.
5.
6.
Open the EWS. For more information, see Embedded web server.
On the Web Services tab, click Setup in the Web Services Settings section.
Click Accept Terms of Use and Enable Web Services, and then click Next.
Click Yes to allow the printer to automatically check for and install product
updates.
If your network uses proxy settings when connecting to the Internet, enter these
settings.
Follow the instructions on the Web Services information sheet to finish the setup.
Use HP ePrint
HP ePrint allows you to print to your HP ePrint-enabled printer anytime, from any
location.
To use HP ePrint, make sure to have the following:
•
•
An Internet- and email-capable computer or mobile device
An HP ePrint-capable printer on which Web Services has been enabled
TIP: For more information about managing and configuring HP ePrint settings and
to learn about the latest features, visit ePrintCenter (www.eprintcenter.com).
Use HP ePrint
29
Chapter 3
Print using HP ePrint
To print documents using HP ePrint, complete the following steps:
1.
On your computer or mobile device, open your email application.
NOTE: For information about using the email application on your computer
or mobile device, see the documentation provided with the application.
2.
Create a new email message, and then attach the file that you want to print. For a
list of files that can be printed using HP ePrint, as well as guidelines to follow
when using HP ePrint, see HP ePrint and HP website specifications
Enter the printer’s email address in the “To” line of the email message, and then
select the option to send the email message.
3.
NOTE: Make sure that the printer’s email address is the only address listed
in the “To” line of the email message. If other email addresses are listed in the
“To” line, the attachments you are sending might not print.
Find the printer’s email address
To obtain the printer’s email address, press the
control panel.
(HP ePrint) button on the printer
The printer prints an information page that contains the printer’s email address.
Turn off HP ePrint
To turn off HP ePrint, complete the following steps:
Open the EWS. For more information, see Embedded web server.
Click the Web Services tab, and then click ePrint in the Web Services Settings
section.
Click Turn Off ePrint.
1.
2.
3.
NOTE: To remove all Web Services, see Remove Web Services.
Remove Web Services
To remove Web Services, complete the following steps:
1.
2.
3.
30
HP ePrint
Open the EWS. For more information, see Embedded web server.
Click the Web Services tab, and then click Remove Web Services in the Web
Services Settings section.
Click Remove Web Services.
4
Work with ink cartridges
To ensure the best print quality from the printer, you need to perform some simple
maintenance procedures. This section provides guidelines for handling the ink
cartridges, instructions for replacing the ink cartridges, and aligning and cleaning the
printhead.
TIP: If you have problems printing documents, see Print quality troubleshooting.
This section contains the following topics:
•
•
•
•
•
Information on ink cartridges and the printhead
Check the estimated ink levels
Replace the ink cartridges
Store printing supplies
Usage information collection
Information on ink cartridges and the printhead
The following tips help maintain HP ink cartridges and ensure consistent print quality.
•
The instructions in this user guide are for replacing ink cartridges, and are not
intended for first time installation.
•
CAUTION: While ink cartridges are not damaged when left outside of the
printer, the printhead does need to have all cartridges installed at all times
after the printer is set up and in use. Leaving one or more cartridge slots
empty for an extended period may lead to print quality problems and possibly
damage the printhead. If you have recently left a cartridge out of the printer
for an extended period, or if you have had a recent paper jam, and have
noticed poor print quality, clean the printhead. For more information, see
Clean the printhead.
•
•
Keep all ink cartridges in the original sealed packages until they are needed.
Be sure to turn off the printer properly. For more information, see Turn the printer
off.
Store ink cartridges at room temperature (15-35° C or 59-95° F).
•
•
•
Always turn off the printer by pressing
(Power) button. Wait until the Power
light turns off before unplugging the power cord or turning off a power strip. If you
improperly turn off the printer, the print carriage might not return to the correct
position, and that can cause problems with the printhead and print quality issues.
Do not clean the printhead unnecessarily. This wastes ink and shortens the life of
the cartridges.
Work with ink cartridges
31
Chapter 4
•
•
Handle ink cartridges carefully. Dropping, jarring, or rough handling during
installation can cause temporary printing problems.
If you are transporting the printer, do the following to prevent ink leaking from the
printer or other damage from occurring to the printer:
◦
Make sure you turn off the printer by pressing
(Power) button. Wait until
◦
◦
all sounds of internal motion stop before unplugging the printer. For more
information, see Turn the printer off.
Make sure you leave the ink cartridges installed.
Place the printer sitting flat in the box during packing. During transportation,
the printer should be stored in the same position (sitting flat) and should not
be placed on its side, back, front, or inverted.
Related topics
•
Check the estimated ink levels
Clean the printhead
•
Check the estimated ink levels
You can check the estimated ink levels from the printer software. For information about
using these tools, see Printer management tools. You can also print the Printer Status
page to view this information (see Understand the Printer Status Report).
NOTE: Ink level alerts and indicators provide estimates for planning purposes
only. When you receive a low-ink alert, consider having a replacement cartridge
available to avoid possible printing delays. You do not have to replace the
cartridges until you are prompted.
NOTE: If you have installed a refilled or remanufactured cartridge, or a cartridge
that has been used in another printer, the ink level indicator might be inaccurate or
unavailable.
NOTE: Ink from the cartridges is used in the printing process in a number of
different ways, including in the initialization process, which prepares the printer and
cartridges for printing, and in printhead servicing, which keeps print nozzles clear
and ink flowing smoothly. In addition, some residual ink is left in the cartridge after it
is used. For more information, see www.hp.com/go/inkusage.
Replace the ink cartridges
NOTE: For information on recycling used ink supplies, see HP inkjet supplies
recycling program.
If you do not already have replacement ink cartridges for the printer, see HP supplies
and accessories.
NOTE: At this time, some portions of the HP website are available in English only.
32
Work with ink cartridges
NOTE: Not all cartridges are available in all countries/regions.
CAUTION: While ink cartridges are not damaged when left outside of the printer,
the printhead does need to have all cartridges installed at all times after the printer
is set up and in use. Leaving one or more cartridge slots empty for an extended
period may lead to print quality problems and possibly damage the printhead. If you
have recently left a cartridge out of the printer for an extended period, or if you have
had a recent paper jam, and have noticed poor print quality, clean the printhead.
For more information, see Clean the printhead.
To replace the ink cartridges
Use these steps to replace the ink cartridges.
1.
2.
Make sure the printer is turned on.
Open the ink cartridge access door.
NOTE: Wait until the print carriage stops moving before proceeding.
3.
Press the front of the ink cartridge to release it, and then remove it from the slot.
4.
5.
Remove the new ink cartridge from its packaging.
Using the color-coded letters for help, slide the ink cartridge into the empty slot
until it is securely installed in the slot.
Make sure that you insert the ink cartridge into the slot that has the same colored
letter as the color you are installing.
Replace the ink cartridges
33
Chapter 4
6.
7.
Repeat steps 3 through 5 for each ink cartridge you are replacing.
Close the ink cartridge access door.
Related topics
HP supplies and accessories
Store printing supplies
Ink cartridges can be left in the printer for extended periods of time. However, to assure
optimal ink cartridge health, be sure to turn off the printer properly. For more
information, see Turn the printer off.
Usage information collection
The HP cartridges used with this product contain a memory chip that assists in the
operation of the product.
In addition, this memory chip collects a limited set of information about the usage of the
product, which might include the following: the date when the cartridge was first
installed, the date when the cartridge was last used, the number of pages printed using
the cartridge, the page coverage, the printing modes used, any printing errors that
might have occurred, and the product model. This information helps HP design future
products to meet our customers' printing needs.
The data collected from the cartridge memory chip does not contain information that
can be used to identify a customer or user of the cartridge or their product.
HP collects a sampling of the memory chips from cartridges returned to HP's free
return and recycling program (HP Planet Partners: www.hp.com/recycle). The memory
chips from this sampling are read and studied in order to improve future HP products.
HP partners who assist in recycling this cartridge might have access to this data, as
well.
Any third party possessing the cartridge might have access to the anonymous
information on the memory chip. If you prefer to not allow access to this information,
you can render the chip inoperable. However, after you render the memory chip
inoperable, the cartridge cannot be used in an HP product.
If you are concerned about providing this anonymous information, you can make this
information inaccessible by turning off the memory chip's ability to collect the product's
usage information:
To turn off usage information collection
▲
(Resume) button and
On the product control panel, press and hold
(Wireless) button until the ink cartridge lights blink, approximately five
seconds, and then release the buttons.
NOTE: If you turn off the memory chip's ability to collect the product's usage
information, you can still continue to use the cartridge in the HP product.
34
Work with ink cartridges
5
Solve a problem
The information in General troubleshooting tips and resources suggests solutions to
common problems. If your printer is not operating correctly and those suggestions did
not solve your problem, try using one of the following support services to obtain
assistance.
This section contains the following topics:
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
HP support
General troubleshooting tips and resources
Solve printer problems
Print quality troubleshooting
Solve paper-feed problems
Solve problems using HP ePrint and HP websites
Solve wired (Ethernet) network problems
Solve wireless problems
Configure your firewall software to work with the printer
Solve printer management problems
Troubleshoot installation issues
Understand the Printer Status Report
Understand the network configuration page
Printhead maintenance
Clear jams
Control panel lights reference
HP support
If you have a problem, follow these steps
1.
Check the documentation that came with the printer.
2.
Visit the HP online support website at www.hp.com/go/customercare. This
website provides information and utilities that can help you correct many common
printer problems. HP online support is available to all HP customers. It is the
fastest source for up-to-date printer information and expert assistance and
includes the following features:
•
Fast access to qualified online support specialists
•
HP software and driver updates for the HP printer
•
Valuable troubleshooting information for common problems
•
Proactive printer updates, support alerts, and HP newsgrams that are
available when you register the printer
For more information, see Obtain electronic support.
3.
Call HP support. Support options and availability vary by printer, country/region,
and language. For more information, see HP support by phone.
Solve a problem
35
Chapter 5
Obtain electronic support
To find support and warranty information, go to the HP website at www.hp.com/go/
customercare. This website provides information and utilities that can help you correct
many common printer problems. If prompted, select your country/region, and then click
Contact HP for information about calling for technical support.
This website also offers technical support, drivers, supplies, ordering information and
other options such as:
•
•
•
•
Access online support pages.
Send HP an email message for answers to your questions.
Connect with an HP technician by using online chat.
Check for HP software updates.
You can also obtain support from the HP software for Windows or Mac OS X, which
provide easy, step-by-step solutions to common printing problems. For more
information, see Printer management tools.
Support options and availability vary by printer, country/region, and language.
HP support by phone
The phone support numbers and associated costs listed here are those in effect at time
of publication and are applicable only for calls made on a land line. Different rates may
apply for mobile phones.
For the most current HP list of telephone support numbers and call costs information,
see www.hp.com/go/customercare. This website provides information and utilities that
can help you correct many common printer problems.
During the warranty period, you may obtain assistance from the HP Customer Care
Center.
NOTE: HP does not provide telephone support for Linux printing. All support is
provided online at the following website: https://launchpad.net/hplip. Click the Ask
a question button to begin the support process.
The HPLIP website does not provide support for Windows or Mac OS X. If you are
using these operating systems, see www.hp.com/go/customercare. This website
provides information and utilities that can help you correct many common printer
problems.
This section contains the following topics:
•
•
•
•
36
Before you call
Phone support period
Telephone support numbers
After the phone support period
Solve a problem
Before you call
Call HP support while you are in front of the computer and the printer. Be prepared to
provide the following information:
•
•
•
•
Model number (for more information, see Finding the printer model number)
Serial number (located on the back or bottom of the printer)
Messages that appear when the situation occurs
Answers to these questions:
◦
Has this situation happened before?
◦
Can you re-create it?
◦
Did you add any new hardware or software to your computer at about the
time that this situation began?
◦
Did anything else occur prior to this situation (such as a thunderstorm or
moving the printer)?
Phone support period
One year of phone support is available in North America, Asia Pacific, and Latin
America (including Mexico).
Telephone support numbers
In many locations, HP provides toll free telephone support during the warranty period.
However, some of the support numbers might not be toll free.
HP support
37
Chapter 5
For the most current list of telephone support numbers, see www.hp.com/go/
customercare. This website provides information and utilities that can help you correct
many common printer problems.
38
Solve a problem
After the phone support period
After the phone support period, help is available from HP at an additional cost. Help
may also be available at the HP online support website: www.hp.com/go/customercare.
This website provides information and utilities that can help you correct many common
printer problems. Contact your HP dealer or call the support phone number for your
country/region to learn more about support options.
General troubleshooting tips and resources
NOTE: Many of the following steps require HP software. If you did not install the
HP software, you can install it using the HP software CD included with the printer,
or download the HP software from the HP support website, www.hp.com/go/
customercare. This website provides information and utilities that can help you
correct many common printer problems.
Check or do the following before you begin troubleshooting:
•
•
•
•
•
•
•
•
•
•
Try turning the printer off and then on again.
For a paper jam, see Clear jams.
For paper-feed problems, such as the paper skew and paper pick, see Solve
paper-feed problems.
Power light is on and not blinking. When the printer is turned on for the first time,
it takes approximately 9 minutes to initialize it after the ink cartridges are installed.
Power cord and other cables are working, and are firmly connected to the printer.
Make sure the printer is connected firmly to a functioning alternating current (AC)
power outlet, and is turned on. For voltage requirements, see Electrical
specifications.
Media is loaded correctly in the input tray and is not jammed in the printer.
All packing tapes and materials are removed.
The printer is set as the current or default printer. For Windows, set it as the
default in the Printers folder. For Mac OS X, set it as the default in the Print &
Fax or Print & Scan section of the System Preferences. See your computer's
documentation for more information.
Pause Printing is not selected if you are using a computer running Windows.
You are not running too many programs when you are performing a task. Close
programs that you are not using or restart the computer before attempting the
task again.
Solve printer problems
TIP: You can visit the HP online support website at www.hp.com/go/customercare
for information and utilities that can help you correct many common printer
problems.
This section contains the following topics:
•
•
The printer shuts down unexpectedly
Alignment fails
Solve printer problems
39
Chapter 5
•
•
•
•
•
•
The printer is not responding (nothing prints)
The printer prints slowly
The printer is making some unexpected noises
Blank or partial page printed
Something on the page is missing or incorrect
Placement of the text or graphics is wrong
The printer shuts down unexpectedly
Check the power and power connections
Make sure the printer is connected firmly to a functioning alternating current (AC)
power outlet. For voltage requirements, see Electrical specifications.
Alignment fails
If the alignment process fails, make sure you have loaded unused, plain white paper
into the input tray. If you have colored paper loaded in the input tray when you align the
printer, the alignment fails.
If the alignment process fails repeatedly, you may need to clean the printhead, or you
might have a defective sensor. To clean the printhead, see Clean the printhead.
If cleaning the printhead does not solve the problem, contact HP support. Go to
www.hp.com/go/customercare. This website provides information and utilities that can
help you correct many common printer problems. If prompted, select your country/
region, and then click Contact HP for information on calling for technical support.
The printer is not responding (nothing prints)
There are print jobs stuck in the print queue
Open the print queue, cancel all documents, and then reboot the computer. Try to print
after the computer reboots. Refer to the Help system for the operating system for more
information.
Check the printer setup
For more information, see General troubleshooting tips and resources.
Check the HP software installation
If the printer is turned off when printing, an alert message should appear on your
computer screen; otherwise, the HP software provided with the printer might not be
installed correctly. To resolve this, uninstall the HP software completely, and then
reinstall the HP software. For more information, see Uninstall and reinstall the HP
software.
40
Solve a problem
Check the cable connections
•
Make sure both ends of the USB cable or Ethernet cable are secure.
•
If the printer is connected to a network, check the following:
◦
Check the Link light on the back of the printer.
◦
Make sure you are not using a phone cord to connect the printer.
Check any personal firewall software installed on the computer
The personal software firewall is a security program that protects a computer from
intrusion. However, the firewall might block communication between the computer and
the printer. If there is a problem communicating with the printer, try temporarily
disabling the firewall. If the problem persists, the firewall is not the source of the
communication problem. Re-enable the firewall.
The printer prints slowly
Try the following solutions if the printer is printing very slowly.
•
•
•
Solution 1: Use a lower print quality setting
Solution 2: Check the ink levels
Solution 3: Contact HP support
Solution 1: Use a lower print quality setting
Solution: Check the print quality setting. Best and Maximum dpi provide the
best quality but are slower than Normal or Draft. Draft provides the fastest print
speed.
Cause: The print quality was set to a high setting.
If this did not solve the issue, try the next solution.
Solution 2: Check the ink levels
Solution: Check the estimated ink levels in the ink cartridges.
NOTE: Ink level alerts and indicators provide estimates for planning
purposes only. When you receive a low-ink alert, consider having a
replacement cartridge available to avoid possible printing delays. You do not
need to replace the ink cartridges until prompted to do so.
CAUTION: While ink cartridges are not damaged when left outside of the
printer, the printhead does need to have all cartridges installed at all times
after the printer is set up and in use. Leaving one or more cartridge slots
empty for an extended period may lead to print quality problems and possibly
damage the printhead. If you have recently left a cartridge out of the printer
for an extended period, or if you have had a recent paper jam, and have
noticed poor print quality, clean the printhead. For more information, see
Clean the printhead.
For more information, see:
Check the estimated ink levels
Solve printer problems
41
Chapter 5
Cause: The ink cartridges might have insufficient ink. Insufficient ink may cause
the printhead to overheat. When the printhead overheats, the printer slows down
to allow it to cool.
If this did not solve the issue, try the next solution.
Solution 3: Contact HP support
Solution: Contact HP support for service.
Go to: www.hp.com/go/customercare. This website provides information and
utilities that can help you correct many common printer problems.
If prompted, choose your country/region, and then click Contact HP for
information on calling for technical support.
Cause: There was a problem with the printer.
The printer is making some unexpected noises
You might hear some unexpected noises made by the printer. These are the servicing
sounds when the printer performs automatic servicing functions to maintain the health
of the printheads.
NOTE: To prevent any potential damage to your printer:
Do not turn off the printer while the printer is performing any servicing. If you are
turning off the printer, wait for the printer to come to a complete stop before turning
off using the
(Power) button. For more information, see Turn the printer off.
Make sure all ink cartridges are installed. If any of the ink cartridge is missing, the
printer will perform extra servicing to protect the printheads.
Blank or partial page printed
Clean the printhead
Complete the printhead cleaning procedure. For more information, see Clean the
printhead. The printhead may need to be cleaned if the printer was turned off
incorrectly.
NOTE: Incorrectly turning off the printer can cause print quality problems like
blank or partial pages. Printhead cleaning can solve these problems, but turning off
the printer correctly can prevent them in the first place. Always turn the printer off
(Power) button on the printer. Wait until the Power light goes out
by pressing
before unplugging the power cord or turning off a power strip.
Check the media settings
•
Make sure you select the correct print quality settings in the printer driver for the
media loaded in the trays.
•
Make sure the page settings in the printer driver match the page size of media
loaded in the tray.
42
Solve a problem
More than one page is being picked
For more information, see Solve paper-feed problems.
There is a blank page in the file
Check the file to make sure there is no blank page.
Something on the page is missing or incorrect
Check the Print Quality Diagnostic page
Print a Print Quality Diagnostic page to help you decide whether to run any
maintenance tools to improve the print quality of your printouts.
Check the margin settings
Make sure the margin settings for the document do not exceed the printable area of the
printer. For more information, see Set minimum margins.
Check the color print settings
Make sure Print in Grayscale is not selected in the printer driver.
Check the printer location and length of USB cable
High electromagnetic fields (such as those generated by USB cables) can sometimes
cause slight distortions to printouts. Move the printer away from the source of the
electromagnetic fields. Also, it is recommended that you use a USB cable that is less
than 3 meters (9.8 feet) long to minimize the effects of these electromagnetic fields.
Check the paper size
Make sure the selected paper size matches the actual loaded paper size.
Placement of the text or graphics is wrong
Check how the media is loaded
Make sure the media width and length guides fit snugly against the edges of the stack
of media, and make sure the tray is not overloaded. For more information, see Load
media.
Check the media size
•
Content on a page might be cut off if the document size is larger than the media
that you are using.
•
Make sure the media size selected in the printer driver matches the size of media
loaded in the tray.
Check the margin settings
If the text or graphics are cut off at the edges of the page, make sure the margin
settings for the document do not exceed the printable area of your printer. For more
information, see Set minimum margins.
Solve printer problems
43
Chapter 5
Check the page-orientation setting
Make sure the media size and page orientation selected in the application match the
settings in the printer driver. For more information, see Print.
Check the printer location and length of USB cable
High electromagnetic fields (such as those generated by USB cables) can sometimes
cause slight distortions to printouts. Move the printer away from the source of the
electromagnetic fields. Also, it is recommended that you use a USB cable that is less
than 3 meters (9.8 feet) long to minimize the effects of these electromagnetic fields.
If the above solutions do not work, the problem may be caused by the inability of the
application to interpret print settings correctly. See the release notes for known
software conflicts, refer to the application's documentation, or contact the software
manufacturer for specific help.
TIP: You can visit the HP online support website at www.hp.com/go/customercare
for information and utilities that can help you correct many common printer
problems.
Print quality troubleshooting
Try the solutions in this section to resolve print quality problems in your printout.
•
•
•
•
•
•
•
Solution 1: Make sure you are using genuine HP ink cartridges
Solution 2: Check the ink levels
Solution 3: Check the paper loaded in the input tray
Solution 4: Check the paper type
Solution 5: Check the print settings
Solution 6: Print and evaluate a print quality report
Solution 7: Contact HP support
Solution 1: Make sure you are using genuine HP ink cartridges
Solution: Check to see if your ink cartridges are genuine HP ink cartridges.
HP recommends that you use genuine HP ink cartridges. Genuine HP ink
cartridges are designed and tested with HP printers to help you easily produce
great results, time after time.
NOTE: HP cannot guarantee the quality or reliability of non-HP supplies.
Printer service or repairs required as a result of using a non-HP supply are
not covered under warranty.
If you believe you purchased genuine HP ink cartridges, go to:
www.hp.com/go/anticounterfeit
Cause: Non-HP ink cartridges were being used.
If this did not solve the issue, try the next solution.
44
Solve a problem
Solution 2: Check the ink levels
Solution: Check the estimated ink levels in the ink cartridges.
NOTE: Ink level alerts and indicators provide estimates for planning
purposes only. When you receive a low-ink alert, consider having a
replacement cartridge available to avoid possible printing delays. You do not
need to replace the ink cartridges until prompted to do so.
CAUTION: While ink cartridges are not damaged when left outside of the
printer, the printhead does need to have all cartridges installed at all times
after the printer is set up and in use. Leaving one or more cartridge slots
empty for an extended period may lead to print quality problems and possibly
damage the printhead. If you have recently left a cartridge out of the printer
for an extended period, or if you have had a recent paper jam, and have
noticed poor print quality, clean the printhead. For more information, see
Clean the printhead.
For more information, see:
Check the estimated ink levels
Cause: The ink cartridges might have insufficient ink.
If this did not solve the issue, try the next solution.
Solution 3: Check the paper loaded in the input tray
Solution: Make sure the paper is loaded correctly and that it is not wrinkled or
too thick.
•
Load paper with the print side facing down. For example, if you are loading
glossy photo paper, load the paper with the glossy side down.
•
Make sure the paper lays flat in the input tray and is not wrinkled. If the
paper is too close to the printhead during printing, the ink might be
smeared. This can happen if the paper is raised, wrinkled, or very thick,
such as a mailing envelope.
For more information, see:
Load media
Cause: The paper was loaded incorrectly, or it was wrinkled or too thick.
If this did not solve the issue, try the next solution.
Solution 4: Check the paper type
Solution: HP recommends that you use HP papers or any other paper type
with ColorLok technology that is appropriate for the printer. All papers with the
ColorLok logo are independently tested to meet high standards of reliability and
print quality, and produce documents with crisp, vivid color, bolder blacks and dry
faster than ordinary plain papers.
Always make sure the paper you are printing on is flat. For best results when
printing images, use HP Advanced Photo Paper.
Print quality troubleshooting
45
Chapter 5
Store specialty media in its original packaging inside a resealable plastic bag on a
flat surface in a cool, dry place. When you are ready to print, remove only the
paper you plan to use immediately. When you have finished printing, return any
unused photo paper to the plastic bag. This prevents the photo paper from
curling.
NOTE: For this issue, there is not a problem with your ink supplies.
Therefore, replacing the ink cartridges is not necessary.
For more information, see:
Select print media
Cause: The wrong kind of paper was loaded in the input tray.
If this did not solve the issue, try the next solution.
Solution 5: Check the print settings
Solution: Check the print settings.
•
Check the print settings to see if the color settings are incorrect.
For example, check to see if the document is set to print in grayscale. Or,
check to see if advanced color settings such as saturation, brightness, or
color tone, are set to modify the appearance of colors.
•
Check the print quality setting and make sure it matches the type of paper
loaded in the printer.
You might need to choose a lower print quality setting if colors are running
into each other. Or, choose a higher setting if you are printing a high-quality
photo, and then make sure photo paper such as HP Advanced Photo Paper
is loaded in the input tray.
NOTE: On some computer screens, colors might appear differently than they
do when printed on paper. In this case, there is nothing wrong with the printer,
print settings, or ink cartridges. No further troubleshooting is required.
For more information, see:
Select print media
Cause: The print settings were set incorrectly.
If this did not solve the issue, try the next solution.
46
Solve a problem
Solution 6: Print and evaluate a print quality report
Solution:
To print a print quality report
•
Control panel: Press and hold the
button seven times, press the
•
•
(Power) button, press the
(Cancel)
(Resume) button two times, and then
(Power) button.
release the
Embedded web server: Click the Tools tab, click Print Quality Toolbox
under Utilities, and then click the Print Quality Report button.
HP Utility (Mac OS X): In the Information And Support section, click
Print Quality Diagnostics, and then click Print.
Print quality troubleshooting
47
Chapter 5
If defects are seen on the Print Quality Diagnostic report, follow the steps below:
1.
2.
3.
If the lines in Test Pattern 1 are not straight and connected, align the printer.
For more information, see Align the printhead.
If you see white lines in any of the color blocks in Test Pattern 2, clean the
printhead. For more information, see Clean the printhead.
If you see white or dark lines where the arrows are pointing in Test Pattern
3, align the printer. For more information, see Align the printhead.
Cause: Print quality problems can have many causes: software settings, a poor
image file, or the printing system itself. If you are unhappy with the quality of your
prints, a Print Quality Diagnostic page can help you determine if the printing
system is working correctly.
Solution 7: Contact HP support
Solution: Contact HP support for service.
If prompted, choose your country/region, and then click Contact HP for
information on calling for technical support.
TIP: You can visit the HP online support website at www.hp.com/go/
customercare for information and utilities that can help you correct many
common printer problems.
Cause: There was a problem with the printhead.
Solve paper-feed problems
TIP: You can visit the HP online support website at www.hp.com/go/customercare
for information and utilities that can help you correct many common printer
problems.
Media is not supported for the printer or tray
Use only media that is supported for the printer and the tray being used. For more
information, see Media specifications.
Media is not picked up from a tray
•
Make sure media is loaded in the tray. For more information, see Load media.
Fan the media before loading.
•
Make sure the paper guides are set to the correct markings in the tray for the
media size you are loading. Also make sure the guides are snug, but not tight,
against the stack.
•
Make sure media in the tray is not curled. Uncurl paper by bending it in the
opposite direction of the curl.
48
Solve a problem
Media is not coming out correctly
•
Make sure the output tray extender is fully extended; otherwise, printed pages
may fall off the printer.
•
Remove excess media from the output tray. There is a limit to the number of
sheets the tray can hold.
Pages are skewing
•
Make sure the media loaded in the trays is aligned to the paper guides. If needed,
pull out the trays from the printer and reload the media correctly, making sure that
the paper guides are aligned correctly.
•
Load media into the printer only when it is not printing.
Multiple pages are being picked up
•
Fan the media before loading.
•
Make sure the paper guides are set to the correct markings in the tray for the
media size you are loading. Also make sure the guides are snug, but not tight,
against the stack.
•
Make sure the tray is not overloaded with paper.
•
Use HP media for optimum performance and efficiency.
Solve problems using HP ePrint and HP websites
This section provides solutions to common problems using HP ePrint and HP websites.
•
•
Solve problems using HP ePrint
Solve problems using HP websites
Solve problems using HP ePrint and HP websites
49
Chapter 5
Solve problems using HP ePrint
If you are having problems using HP ePrint, check the following:
•
Make sure the printer is connected to the Internet using an Ethernet or wireless
connection.
NOTE: You cannot use these web features if the printer is connected using
a USB cable.
•
•
•
•
•
•
•
Make sure the latest product updates have been installed on the printer. For more
information, see Update the printer.
Make sure HP ePrint is enabled on the printer. For more information, see Set up
HP ePrint using the printer’s control panel.
Make sure the network hub, switch, or router is turned on and working correctly.
If you are connecting the printer using an Ethernet cable, make sure you are not
connecting the printer using a phone cord or a crossover cable to connect the
printer to the network and that the Ethernet cable is securely connected to the
printer. For more information, see Solve wired (Ethernet) network problems.
If you are connecting the printer using a wireless connection, make sure the
wireless network is functioning properly. For more information, see Solve wireless
problems.
If you are using HP ePrint, check the following:
◦
Make sure the printer’s email address is correct.
◦
Make sure that the printer’s email address is the only address listed in the
“To” line of the email message. If other email addresses are listed in the
“To” line, the attachments you are sending might not print.
◦
Make sure you are sending documents that meet the HP ePrint
requirements. For more information, see HP ePrint specifications.
If your network uses proxy settings when connecting to the Internet, make sure
the proxy settings you are entering are valid:
◦
Check the settings being used by the Web browser you are using (such as
Internet Explorer, Firefox, or Safari).
◦
Check with the IT administrator or person who set up your firewall.
If the proxy settings used by your firewall have changed, you must update
these settings in either the printer’s control panel. If these settings are not
updated, you will not be able to use HP ePrint.
For more information, see Set up HP ePrint using the printer’s control panel.
TIP: For additional help on setting up and using HP ePrint, visit ePrintCenter
(www.eprintcenter.com).
50
Solve a problem
Solve problems using HP websites
If you are having problems using HP websites from your computer, check the following:
•
•
•
Make sure the computer that you are using is connected to the Internet.
Make sure the web browser meets the minimum system requirements. For more
information, see HP website specifications.
If your web browser uses any proxy settings to connect to the Internet, try turning
off these settings. For more information, see the documentation provided with
your web browser.
Solve wired (Ethernet) network problems
If you are unable to connect the printer to your wired (Ethernet) network, perform one
or more of the following tasks.
NOTE: After correcting any of the following, run the installation program again.
•
General network troubleshooting
General network troubleshooting
If you are unable to install the HP software provided with the printer, verify that:
•
•
•
•
All cable connections to the computer and the printer are secure.
The network is operational and the network hub, switch, or router is turned on.
All applications, including virus protection programs, spyware protection
programs, and firewalls, are closed or disabled for computers running Windows.
The printer is installed on the same subnet as the computers that use the printer.
If the installation program cannot discover the printer, print the network configuration
page, and enter the IP address manually in the installation program. For more
information, see Understand the network configuration page or download the HP Home
Network Diagnostic Utility at http://h10025.www1.hp.com/ewfrf/wc/document?
docname=c02248128&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USEN.
Though it is not recommended that you assign the printer with a static IP address, you
might resolve some installation problems (such as a conflict with a personal firewall) by
doing so.
TIP: You can visit the HP online support website at www.hp.com/go/customercare
for information and utilities that can help you correct many common printer
problems.
Solve wireless problems
This section provides information about solving problems you might encounter when
connecting the printer to your wireless network.
Solve wireless problems
51
Chapter 5
Follow these suggestions in order, starting with those listed in the “Basic wireless
troubleshooting” section. If you still encounter problems, follow the suggestions
provided in the “Advanced wireless troubleshooting” section.
•
•
•
Basic wireless troubleshooting
Advanced wireless troubleshooting
After resolving the problems
TIP: For more information about troubleshooting wireless problems, visit
www.hp.com/go/wirelessprinting.
TIP: If you are using a computer running Windows, HP provides a tool called HP
Home Network Diagnostic Utility that can help retrieve this information for some
systems. To use this tool, visit the HP Wireless Printing Center www.hp.com/go/
wirelessprinting, and then click Network Diagnostic Utility in the Quick Links
section. (At this time, this tool might not be available in all languages.)
NOTE: After you resolve the problem, follow the instructions in After resolving the
problems.
Basic wireless troubleshooting
Perform the following steps in the order presented.
Step 1 - Make sure the wireless (802.11) light is turned on
If the blue light near the printer's wireless button is not lit, the wireless capabilities
might not have been turned on. Press the
(Wireless) button to turn on the printer's
wireless capabilities.
NOTE: If your printer supports Ethernet networking, make sure that an Ethernet
cable has not been connected to the printer. Connecting an Ethernet cable turns off
the printer's wireless capabilities.
Step 2 - Restart components of the wireless network
Turn off the router and the printer, and then turn them back on in this order: router first
and then the printer. If you still are unable to connect, turn off the router, printer, and
your computer. Sometimes, turning off the power and then turning it back on recovers
from a network communication issue.
Step 3 - Run the Wireless Network Test
For wireless networking issues, run the Wireless Network Test. To print a Wireless
(Resume) button, and then press the
Network Test page, press and hold the
(Wireless) button. If a problem is detected, the printed test report includes
recommendations that might help solve the problem.
TIP: If the Wireless Network Test indicates the signal is weak, try moving the
printer closer to the wireless router.
52
Solve a problem
Advanced wireless troubleshooting
If you have tried the suggestions provided in Basic wireless troubleshooting and are
still unable to connect to your printer to the wireless network, try the following
suggestions in the order presented:
•
•
•
•
•
•
Step 1: Make sure your computer is connected to your network
Step 2: Make sure that the printer is connected to your network
Step 3: Check to see if the firewall software is blocking communication
Step 4: Make sure the printer is online and ready
Step 5: Make sure the wireless version of the printer is set as the default printer
driver (Windows only)
Step 6: Make sure your computer is not connected to your network over a Virtual
Private Network (VPN)
Step 1: Make sure your computer is connected to your network
Make sure your computer is connected to your network—either your wired (Ethernet)
network or your wireless network. If the computer is not connected to the network, you
cannot use the printer over the network.
To check a wired (Ethernet) connection
▲ Many computers have indicator lights beside the port where the Ethernet cable
from the router connects to your computer. Usually there are two indicator lights,
one that is on and another that blinks. If your computer has indicator lights, check
to see if the indicator lights are on. If the lights are not on, try reconnecting the
Ethernet cable to the computer and the router. If you still do not see lights, there
might be a problem with the router, the Ethernet cable, or your computer.
NOTE: Macintosh computers do not have indicator lights. To check the
Ethernet connection on a Macintosh computer, click System Preferences in
the Dock, and then click Network. If the Ethernet connection is working
correctly, Built-in Ethernet appears in the list of connections, along with the
IP address and other status information. If Built-in Ethernet does not appear
in the list, there might be a problem with the router, the Ethernet cable, or
your computer. For more information, click the Help button in the window.
Solve wireless problems
53
Chapter 5
To check a wireless connection
1.
Make sure that your computer's wireless has been turned on. (For more
information, see the documentation that came with your computer.)
2.
If you are not using a unique network name (SSID), then it is possible that your
wireless computer could be connected to a nearby network that is not yours.
The following steps can help you determine if your computer is connected to your
network.
Windows
a.
Click Start, click Control Panel, point to Network Connections, and then
click View Network Status and Tasks.
- or Click Start, select Settings, click Control Panel, double-click Network
Connections, click the View menu, and then select Details.
Leave the network dialog box open while you continue to the next step.
b.
Disconnect the power cord from the wireless router. The connection status
of your computer should change to Not Connected.
c.
Reconnect the power cord to the wireless router. The connection status
should change to Connected.
Mac OS X
▲ Click the AirPort icon in the menu bar at the top of the screen. From the
menu that appears, you can determine if the AirPort is turned on and which
wireless network your computer is connected to.
NOTE: For more detailed information about your AirPort connection,
click System Preferences in the Dock, and then click Network. If the
wireless connection is working correctly, a green dot appears next to
AirPort in the list of connections. For more information, click the Help
button in the window.
If you are unable to get your computer connected to your network, contact the person
who set up your network or the router manufacturer as there might be a hardware
issue with either your router or computer.
TIP: If you are able to access the Internet and are using a computer running
Windows, you can also access the HP Network Assistant for help in setting up a
network. To use this tool, visit www.hp.com/sbso/wireless/tools-setup.html?
jumpid=reg_R1002_USEN. (This website is only available in English.)
Step 2: Make sure that the printer is connected to your network
If your printer is not connected to the same network as your computer, you cannot use
the printer over the network. Follow the steps described in this section to find out if your
printer is actively connected to the correct network.
NOTE: If your wireless router or Apple AirPort Base Station is using a hidden
SSID, your printer cannot automatically detect the network.
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Solve a problem
A: Make sure the printer is on the network
1.
If the printer supports Ethernet networking and is connected to an Ethernet
network, make sure an Ethernet cable is not plugged into the back of the printer.
If an Ethernet cable is plugged into the back, then wireless connectivity is
disabled.
2.
If the printer is connected to a wireless network, print the printer's Wireless
Configuration page. For more information, see Understand the network
configuration page.
3.
After the page has been printed, check the Network Status and URL:
Network Status
•
•
URL
If the Network Status is Ready, the
printer is actively connected to
a network.
If the Network Status is Offline, the
printer is not connected to a network.
Run the Wireless Network Test
(using the instructions at the
beginning of this section) and follow
any recommendations.
The URL shown here is the network
address assigned to the printer by your
router. You need this to connect to the
embedded web server.
For information about connecting the printer to a wireless network, see Set up the
printer for wireless communication.
B: Check to see if you can access the EWS
▲ After you establish that the computer and the printer both have active
connections to a network, you can verify if they are on the same network by
accessing the printer's EWS. For more information, see Embedded web server.
To access the EWS
a.
On your computer, open the EWS. For more information, see Embedded
web server.
NOTE: If you are using a proxy server in your browser, you might need
to disable it to access the EWS.
b.
If you can open the EWS, try using the printer over the network (such as to
print) to see if your network setup was successful.
If you cannot open the EWS or are still having problems using the printer
over the network, continue to the next section regarding firewalls.
Step 3: Check to see if the firewall software is blocking communication
If you cannot access the EWS and are sure both the computer and printer have active
connections to the same network, the firewall security software might be blocking
communication. Temporarily turn off any firewall security software running on your
computer and then try to access the EWS again. If you can access the EWS, try using
the printer (for printing).
If you are able to open the EWS and use your printer with the firewall turned off, you
need to reconfigure your firewall settings to allow the computer and printer to
Solve wireless problems
55
Chapter 5
communicate with each other over the network. For more information, see Configure
your firewall software to work with the printer.
If you are able to open the EWS, but are still unable to use the printer even with the
firewall turned off, try setting the firewall software to recognize the printer.
Step 4: Make sure the printer is online and ready
If you have the HP software installed, you can check the printer’s status from your
computer to see if the printer is paused or offline, preventing you from using it.
To check the printer’s status, complete the following steps:
Windows
1.
Click Start, and then click Printers or Printers and Faxes or Devices and
Printers.
- Or Click Start, click Control Panel, and then double-click Printers.
2.
If the printers on your computer are not being displayed in Details view, click the
View menu, and then click Details.
3.
Do one of the following, depending on the printer status:
a.
If the printer is Offline, right-click the printer, and click Use Printer Online.
b.
If the printer is Paused, right-click the printer, and click Resume Printing.
4.
Try using the printer over the network.
Mac OS X
1.
Click System Preferences in the Dock, and then click Print & Fax or Print &
Scan.
2.
Select the printer, and then click Open Print Queue.
3.
If the print job is on hold, click Resume.
4.
If the printer is paused, click Resume Printer.
If you can use the printer after performing the steps above but find that the symptoms
persist as you continue to use the printer, your firewall might be interfering.
If you still cannot use the printer over the network, continue to the next section for
additional troubleshooting help.
Step 5: Make sure the wireless version of the printer is set as the default printer
driver (Windows only)
If you install the HP software again, the installer might create a second version of the
printer driver in your Printers or Printers and Faxes or Devices and Printers folder. If
56
Solve a problem
you have difficulties printing or connecting to the printer, make sure the correct version
of the printer driver is set as the default.
1.
2.
3.
Click Start, and then click Printers or Printers and Faxes or Devices and
Printers.
- Or Click Start, click Control Panel, and then double-click Printers.
Determine if the version of the printer driver in the Printers or Printers and
Faxes or Devices and Printers folder is connected wirelessly:
a.
Right-click the printer icon, and then click Properties, Document Defaults,
or Printing Preferences.
b.
On the Ports tab, look for a port in the list with a checkmark. The version of
the printer driver that is connected wirelessly has Standard TCP/IP Port as
the Port description, next to the checkmark.
Right-click the printer icon for the version of the printer driver that is connected
wirelessly, and select Set as Default Printer.
NOTE: If there is more than one icon in the folder for the printer, right-click the
printer icon for the version of the printer driver that is connected wirelessly, and
select Set as Default Printer.
Step 6: Make sure your computer is not connected to your network over a Virtual
Private Network (VPN)
A Virtual Private Network (VPN) is a computer network that uses the Internet to provide
a remote, secure connection to an organization’s network. However, most VPN
services do not allow you to access local devices (like your printer) on your local
network while your computer is connected to the VPN.
To connect to the printer, disconnect from the VPN.
TIP: To use the printer while connected to the VPN, you can connect the printer to
your computer with a USB cable. The printer uses its USB and network
connections at the same time.
For more information, contact your network administrator or the person who set up the
wireless network.
After resolving the problems
After you resolve any problems and have successfully connected the printer to your
wireless network, complete the following steps for your operating system:
Windows
1.
On the computer desktop, click Start, select Programs or All Programs, click
HP, select your printer name, and then click Printer Setup & Software.
2.
Click Connect a new printer, and then select the type of connection you want to
use.
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Chapter 5
Mac OS X
1.
Open HP Utility. For more information, see HP Utility (Mac OS X).
2.
Click the Applications icon on the HP Utility toolbar, double-click HP Setup
Assistant, and then follow the onscreen instructions.
Configure your firewall software to work with the printer
A personal firewall, which is security software running on your computer, can block
network communication between your printer and your computer.
If you are having problems such as:
•
•
•
Printer not found when installing HP software
Unable to print, print job stuck in queue or printer goes offline
Unable to see printer status on your computer
The firewall might be preventing your printer from notifying computers on your network
where it can be found.
If you are using the HP software on a computer running Windows and cannot find the
printer during installation (and you know the printer is on the network)—or if you have
already successfully installed HP software and experience problems—check the
following:
•
•
•
•
•
•
•
If you have just installed the HP software, try turning off your computer and the
printer, and then turning them both on again.
Keep your security software up to date. Many security software vendors provide
updates that correct known issues and provide the latest defenses against new
security threats.
If your firewall has "High," "Medium," or "Low" security settings, use the "Medium"
setting when your computer is connected to your network.
If you have changed any firewall settings from default, try going back to the
default setting.
If your firewall has a setting called "trusted zone," use this setting when your
computer is connected to your network.
If your firewall has a setting to "not show alert messages," you should disable
this. When installing the HP software and using the HP printer you may see alert
messages from your firewall software that provide options to "allow," "permit" or
"unblock." You should allow any HP software that causes an alert. Also, if the
alert has a "remember this action" or "create a rule for this" selection, select it.
This is how the firewall learns what can be trusted on your network.
Do not have more than one firewall enabled at the same time on your computer.
An example would be having both the Windows firewall provided by the operating
system and a third party firewall enabled at the same time. Having more than one
firewall enabled at the same time will not make you computer any safer and may
cause problems.
For more information about using your printer with personal firewall software, visit
www.hp.com/go/wirelessprinting, and then click Firewall Help in the Need Help
Troubleshooting? section.
NOTE: At this time, some portions of this site are not available in all languages.
58
Solve a problem
Solve printer management problems
This section provides solutions to common problems that involve managing the printer.
This section contains the following topic:
•
Embedded web server cannot be opened
NOTE: To use the embedded EWS, the printer must be connected to a network
using either an Ethernet or a wireless connection. You cannot use the embedded
web server if the printer is connected to a computer with a USB cable.
Embedded web server cannot be opened
Check your network setup
•
Make sure you are not using a phone cord or a crossover cable to connect the
printer to the network.
•
Make sure the network cable is securely connected to the printer.
•
Make sure the network hub, switch, or router is turned on and working correctly.
Check the computer
Make sure the computer that you are using is connected to the network.
NOTE: To use the EWS, the printer must be connected to a network using either
an Ethernet or a wireless connection. You cannot use the embedded web server if
the printer is connected to a computer with a USB cable.
Check your web browser
•
Make sure the web browser meets the minimum system requirements. For more
information, see Embedded web server specifications.
•
If your web browser uses any proxy settings to connect to the Internet, try turning
off these settings. For more information, see the documentation available with
your web browser.
•
Make sure JavaScript and cookies are enabled in your web browser. For more
information, see the documentation available with your web browser.
Solve printer management problems
59
Chapter 5
Check the printer IP address
•
To check the IP address of the printer, obtain the IP address by printing
•
(Resume) button, and then
a network configuration page. Press and hold the
press the
(Wireless) button to print the network configuration page.
Ping the printer using the IP address from the command prompt (Windows) or
from Network Utility (Mac OS X). (Network Utility is located in the Utilities folder
in the Applications folder at the top level of the hard disk.)
For example, if the IP address is 123.123.123.123, type the following at the
command prompt (Windows):
C:\Ping 123.123.123.123
Or
In Network Utility (Mac OS X), click the Ping tab, type the 123.123.123.123 in the
box, and then click Ping.
If a reply appears, the IP address is correct. If a time-out response appears, the
IP address is incorrect.
TIP: You can visit the HP online support website at www.hp.com/go/customercare
for information and utilities that can help you correct many common printer
problems.
Troubleshoot installation issues
If the following topics do not help, see HP support for information about HP support.
•
•
•
Hardware installation suggestions
HP software installation suggestions
Solve network problems
Hardware installation suggestions
Check the printer
•
Make sure that all packing tape and material have been removed from outside
and inside the printer.
•
Make sure that the printer is loaded with paper.
•
Make sure that no lights are on or blinking except the Ready light, which should
be on.
Check the hardware connections
•
Make sure that any cords and cables that you are using are in good working
order.
•
Make sure that the power cord is connected securely to both the printer and to
a working power outlet.
Check the ink cartridges
Make sure that all of the ink cartridges are firmly installed and aligned in their correct,
color-coded slot. A correctly installed ink cartridge should not move when pulled
slightly. The printer cannot work if all the ink cartridges are not installed.
60
Solve a problem
HP software installation suggestions
Check the computer system
•
Make sure that your computer is running one of the supported operating systems.
•
Make sure that the computer meets at least the minimum system requirements.
•
In Windows Device Manager, make sure that the USB drivers have not been
disabled.
•
If you are using a computer running Windows, and the computer cannot detect
the printer, run the uninstallation utility (util\ccc\uninstall.bat on the installation CD)
to perform a complete uninstallation of the printer driver. Restart your computer,
and reinstall the printer driver.
Verify installation preliminaries
•
Make sure to use the installation CD that contains the correct HP software for
your operating system.
•
Before installing HP software, make sure that all other programs are closed.
•
If the computer does not recognize the path to the CD-ROM drive that you type,
make sure that you are specifying the correct drive letter.
•
If the computer cannot recognize the installation CD in the CD-ROM drive,
inspect the installation CD for damage. You can download the printer driver from
the HP website www.hp.com/go/customercare. This website provides information
and utilities that can help you correct many common printer problems.
NOTE: After correcting any problems, run the installation program again.
Solve network problems
General network troubleshooting
•
If you are unable to install the HP software, verify that:
◦
All cable connections to the computer and the printer are secure.
◦
The network is operational and the network hub, switch, or router, is turned
on.
◦
All applications, including virus protection programs, spyware protection
programs, and firewalls, are closed or disabled for computers running
Windows.
Troubleshoot installation issues
61
Chapter 5
◦
•
Make sure the printer is installed on the same subnet as the computers that
use the printer.
◦
If the installation program cannot discover the printer, print the network
configuration page and enter the IP address manually in the installation
program. For more information, see Understand the network configuration
page.
If you are using a computer running Windows, make sure that the network ports
created in the printer driver match the printer IP address:
◦
Print the printer’s network configuration page. For more information, see
Understand the network configuration page.
◦
Click Start, and then click Printers or Printers and Faxes or Devices and
Printers.
- Or Click Start, click Control Panel, and then double-click Printers.
◦
Right-click the printer icon, click Properties, and then click the Ports tab.
◦
Select the Standard TCP/IP port monitor for the printer, and then click
Configure Port....
◦
Compare the IP address listed in the dialog box and make sure it matches
the IP address listed on the network configuration page. If the IP addresses
are different, change the IP address in the dialog box to match the address
on the network configuration page.
◦
Click OK twice to save the settings and close the dialog boxes.
Problems connecting to a wired network
•
If the Wireless light on the printer does not turn on, make sure that all of the
“General network troubleshooting” conditions are met.
•
Though it is not recommended that you assign the printer with a static IP address,
you might resolve some installation problems (such as a conflict with a personal
firewall) by doing so.
To reset the printer's network settings
1.
Press and hold
(Wireless) button and
2.
(Cancel) button for three seconds.
(Resume) button, and then press the
(Wireless) button
Press and hold the
to print the network configuration page and verify that the network settings have
been reset. By default, the network name (SSID) is “HP-Setup-xx-Officejet-6100”,
where “xx is a random number generated by the printer, and the communication
mode is "infrastructure."
TIP: You can visit the HP online support website at www.hp.com/go/customercare
for information and utilities that can help you correct many common printer
problems.
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Understand the Printer Status Report
Use the printer status report to view current printer information and ink cartridge status.
Also use the printer status report to help you troubleshoot problems with the printer.
The printer status report also contains a log of recent events.
If you need to call HP, print the printer status report before calling.
1.
2.
Product Information: Shows printer information (such as the printer name,
model number, serial number, and firmware version number), and the number of
pages printed from the trays and accessories.
Print Usage Information: Shows summary information about pages printed from
the printer.
Understand the Printer Status Report
63
Chapter 5
3.
Ink Delivery System Information: Shows the estimated ink levels (represented
in graphical form as gauges) and the part numbers and Warranty expiration dates
of the ink cartridges.
NOTE: Ink level warnings and indicators provide estimates for planning
purposes only. When you receive a low-ink warning message, consider
having a replacement cartridge available to avoid possible printing delays.
You do not need to replace cartridges until prompted to do so.
4.
Additional Assistance: Shows where to find more help for using your printer.
To print the Printer Status Report
Press, and hold
(Cancel) button for three seconds.
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Solve a problem
Understand the network configuration page
If the printer is connected to a network, you can print a network configuration page to
view the network settings for the printer. You can use the network configuration page to
help troubleshoot network connectivity problems. If you need to call HP, it is often
useful to print this page before calling.
Figure 5-1 Network configuration page (1 of 2)
Figure 5-2 Network configuration page (2 of 2)
Understand the network configuration page
65
Chapter 5
1.
2.
3.
4.
5.
6.
7.
8.
WPS PIN: Shows the WPS PIN for you to set up the printer on your wireless
network using the PIN Method.
General Information: Shows information about the current status and active
connection type of the network and other information, such as the URL of the
embedded web server.
802.3 Wired: Shows information about the active wired network connection, such
as the IP address, subnet mask, default gateway, as well as the hardware
address of the printer.
802.11 Wireless (some models): Shows information about your wireless
network connection, such as the hostname, IP address, subnet mask, default
gateway, and server.
Port 9100: The printer supports raw IP printing through TCP Port 9100. This HPproprietary TCP/IP port on the printer is the default port for printing. It is accessed
by HP software (for example, the HP Standard Port).
Bonjour: Bonjour services (which use mDNS, or Multicast Domain Name
System) are typically used on small networks for IP address and name resolution
(through UDP port 5353), where a conventional DNS server is not used.
SLP: Service Location Protocol (SLP) is an Internet standard network protocol
that provides a framework to allow networking applications to discover the
existence, location, and configuration of networked services in enterprise
networks. This protocol simplifies discovery and use of network resources such
as printers, web servers, fax machines, video cameras, files systems, backup
devices (tape drives), databases, directories, mail servers, calendars.
Microsoft Web Services: Enable or disable the Microsoft Web Services
Dynamic Discovery (WS Discovery) protocols or Microsoft Web Services for
Devices (WSD) Print services supported on the printer. Disable unused print
services to prevent access through those services.
NOTE: For more information about WS Discovery and WSD Print, visit
www.microsoft.com.
To print the network configuration page from the printer control panel
Press and hold the
(Resume) button, and then press the
print the network configuration page.
(Wireless) button to
Printhead maintenance
If you are experiencing problems with printing, you might have a problem with the
printhead. You should perform the procedures in the following sections only when
directed to do so for resolving print quality issues.
Performing the aligning and cleaning procedures unnecessarily can waste ink and
shorten the life of the cartridges.
This section contains the following topics:
•
•
66
Clean the printhead
Align the printhead
Solve a problem
Clean the printhead
If your printed output is streaked or has any incorrect or missing colors, the printhead
might need to be cleaned.
There are two stages of cleaning. Each stage lasts about two minutes, uses one sheet
of paper, and uses an increasing amount of ink. After each stage, review the quality of
the printed page. You should only initiate the next phase of cleaning if the print quality
is poor.
If print quality still seems poor after you complete both stages of cleaning, try aligning
the printer. If print quality problems persist after cleaning and aligning, contact HP
support. For more information, see HP support.
NOTE: Cleaning uses ink, so clean the printheads only when necessary. The
cleaning process takes a few minutes. Some noise might be generated in the
process. Before cleaning the printheads, make sure you load paper. For more
information, see Load media.
Not turning the printer off correctly can cause print quality problems. For more
information, see Turn the printer off.
To clean the printhead from the printer control panel
1.
On the printer control panel, press and hold
(Power) button.
2.
3.
Press
Release
(Cancel) button two times, and then press
(Resume) button once.
(Power) button.
To clean the printhead from Toolbox (Windows)
1.
Open Toolbox. For more information, see Toolbox (Windows).
2.
From the Device Services tab, click the icon to the left of Clean Printheads.
3.
Follow the onscreen instructions.
To clean the printhead from HP Utility (Mac OS X)
1.
Open HP Utility. For more information, see HP Utility (Mac OS X).
2.
In the Information And Support section, click Clean Printheads.
3.
Click Clean, and then follow the onscreen instructions.
To clean the printhead from the embedded web server (EWS)
1.
Open the EWS. For more information, see To open the embedded web server.
2.
Click the Tools tab, and then click Print Quality Toolbox in the Utilities section.
3.
Click Clean Printhead and follow the onscreen instructions.
Align the printhead
The printer automatically aligns the printhead during the initial setup.
You might want to use this feature when the printer status page shows streaking or
white lines through any of the blocks of color or if you are having print quality issues
with your printouts.
Printhead maintenance
67
Chapter 5
To align the printhead from the printer control panel
1.
Load letter, A4, or legal unused plain white paper into the main input tray.
2.
On the printer control panel, press and hold
(Power) button.
3.
Press
(Resume) button three times.
To align the printhead from Toolbox (Windows)
1.
Open Toolbox. For more information, see Toolbox (Windows).
2.
From the Device Services tab, click the icon to the left of Align Printheads.
3.
Follow the onscreen instructions.
To align the printhead from HP Utility (Mac OS X)
1.
Open HP Utility. For more information, see HP Utility (Mac OS X).
2.
In the Information And Support section, click Align.
3.
Click Align, and then follow the onscreen instructions.
To align the printhead from the embedded web server (EWS)
1.
Open the EWS. For more information, see To open the embedded web server.
2.
Click the Tools tab, and then click Print Quality Toolbox in the Utilities section.
3.
Click Align Printer and follow the onscreen instructions.
Clear jams
Occasionally, media becomes jammed during a job.
This section contains the following topics:
•
•
Clear paper jams
Avoid paper jams
Clear paper jams
CAUTION: To prevent possible damage to the printhead, clear paper jams as
soon as possible.
TIP: If you notice poor print quality, clean the printhead. For more information, see
Clean the printhead.
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Solve a problem
To clear a jam
Use these steps to clear a paper jam.
1.
2.
Remove all media from the output tray.
Push the handle of the rear access panel and slide to the right, and then pull the
panel towards you.
CAUTION: Trying to clear a paper jam from the front of the printer can
damage the print mechanism. Always access and clear paper jams through
the rear access panel.
3.
Gently pull the paper out of the rollers.
CAUTION: If the paper tears when you are removing it from the rollers,
check the rollers and wheels for torn pieces of paper that might be remaining
inside the printer. If you do not remove all the pieces of paper from the printer,
more paper jams are likely to occur.
4.
5.
Replace the rear access panel. Gently push the door forward until it snaps into
place.
Check the front of the printer.
a.
Open the ink cartridge access door.
b.
If there is paper remaining inside the printer, ensure the carriage has moved
to the right of the printer, free any paper scraps or wrinkled media, and pull
the media towards you through the top of the printer.
Clear jams
69
Chapter 5
c.
Move the carriage to the left, locate any jammed media inside the printer on
the right side of the carriage, free any paper scraps or wrinkled media, and
pull the media towards you through the top of the printer.
WARNING! Do not reach into the printer when it is on and the carriage is
stuck. When you open the ink cartridge access door, the carriage should
return to its position on the right side of the printer. If it does not move to the
right, turn off the printer before you remove any jam.
6.
After clearing the jam, close all covers, turn on the printer (if you turned it off) and
resend the print job.
Avoid paper jams
To help avoid paper jams, follow these guidelines.
•
•
•
•
•
•
•
•
70
Remove printed papers from the output tray frequently.
Make sure that you are printing with media that is not wrinkled, folded, or
damaged.
Prevent curled or wrinkled paper by storing all unused paper flat in a resealable
bag.
Do not use paper that is too thick or too thin for the printer.
Make sure that the tray is loaded correctly and is not too full. For more
information, see Load media.
Ensure that paper loaded in the input tray lays flat and the edges are not bent or
torn.
Do not combine different paper types and paper sizes in the input tray; the entire
stack of paper in the input tray must be the same size and type.
Adjust the paper-width guide in the input tray to fit snugly against all paper. Make
sure the paper-width guide does not bend the paper in the input tray.
Solve a problem
•
•
Do not force paper too far forward in the input tray.
If you are printing on both sides of a page, do not print highly saturated images
on light weight paper.
Use paper types that are recommended for the printer. For more information, see
Media specifications.
Make sure that the printer is clean.
•
•
Control panel lights reference
The control panel lights indicate status and are useful for diagnosing printing problems.
This section contains information about the lights, what they indicate, and what action
to take if necessary.
For more information, visit the HP website www.hp.com/go/customercare for the latest
troubleshooting information, product fixes, and updates. This website provides
information and utilities that can help you correct many common printer problems.
1
Ink cartridge lights
2
Resume button
and light
3
Cancel button
4
Wireless button
and light (available with some models)
5
HP ePrint button
and light
6
Power button
and light
Control panel lights reference
71
Chapter 5
Interpreting control panel lights
Light description/Light pattern
Explanation and
recommended action
All lights are off.
The printer is off.
•
•
The Power light is on.
Connect the power
cable.
Press
(Power) button.
The printer is ready.
No action is required.
The Power light blinks.
The printer is turning on or off,
or is processing a print job.
No action is required.
The printer is pausing for the
ink to dry.
Wait for the ink to dry.
The Power light and the Resume light blink.
Print media is jammed in the
printer.
Remove all media from the
output tray. Locate and clear
the jam. For more information,
see Clear jams.
The printer carriage has
stalled.
•
•
•
72
Solve a problem
Open the top cover and
remove any obstructions
(such as jammed media).
Press
(Resume)
button to continue
printing.
If the error persists, turn
the printer off, and then
on again.
(continued)
Light description/Light pattern
Explanation and
recommended action
The Power light is on and the Resume light blinks.
The printer is out of paper.
Load paper and press
(Resume) button.
The media width setting does
not match the media loaded.
Change the media setting in
the print driver to match the
media loaded. For more
information, see Print on
special and custom-size paper
The Power light and the Resume light are on.
A cover is not closed
completely.
Make sure all covers are
completely closed.
Control panel lights reference
73
Chapter 5
(continued)
Light description/Light pattern
Explanation and
recommended action
The Power light is on and the ink cartridge lights blink one
after the other, from left to right.
The printhead is missing or
faulty
•
•
74
Solve a problem
Turn off the printer, and
then turn it on again.
If the error persists,
contact HP support for
service or replacement.
For more information,
see HP support.
(continued)
Light description/Light pattern
Explanation and
recommended action
The Power light blinks and the ink cartridge lights blink one
after the other, from left to right.
The printhead is incompatible.
•
•
The Power light is on and one or more of the ink cartridge
lights blink.
Turn off the printer, and
then turn it on again.
If the error persists,
contact HP support for
service or replacement.
For more information,
see HP support
One or more of the ink
cartridges are missing.
•
•
Install the indicated ink
cartridge, and then try to
print. Remove and reinsert the ink cartridge a
few times if necessary.
If the error persists,
replace the indicated ink
cartridge.
Ink level is depleted.
Replace the indicated ink
cartridge. For ordering
information, see Supplies.
Control panel lights reference
75
Chapter 5
(continued)
Light description/Light pattern
Explanation and
recommended action
NOTE: Ink level alerts and
indicators provide estimates for
planning purposes only. When
you receive a low-ink alert,
consider having a replacement
cartridge available to avoid
possible printing delays. You
do not need to replace the ink
cartridges until you are
prompted.
The Power light and one or more of the ink cartridge lights
blink.
One or more of the ink
cartridges are faulty, need
attention, incorrect, missing,
damaged, or incompatible.
•
•
The Power light is on, and one or more of the ink cartridge
lights are on.
Ensure the indicated ink
cartridge is properly
installed, and then try to
print. Remove and reinsert the ink cartridge a
few times if necessary.
If the error persists,
replace the indicated ink
cartridge.
One or more of the ink
cartridges are low on ink and
will need to be replaced soon.
NOTE: Ink level alerts and
indicators provide estimates for
planning purposes only. When
you receive a low-ink alert,
consider having a replacement
cartridge available to avoid
possible printing delays.
The Power light is on, and the Resume light and one or more
ink cartridge lights blink.
One or more ink cartridges are
depleted.
If both the black ink cartridge
and a color ink cartridge are
depleted, purchase new ink
cartridges and replace the
depleted ones when prompted
to do so.
All lights are on.
76
Solve a problem
A non-recoverable error has
occurred. Unplug the power
cord, and then plug the power
cord back in, and try printing.
(continued)
Light description/Light pattern
Explanation and
recommended action
The HP ePrint light is off.
•
•
•
HP ePrint has not been
set up.
To set up HP ePrint,
press the
(HP ePrint)
button, and then follow
the instructions on the
information page that
prints.
HP ePrint has been set
up but has been turned
off.
To turn on HP ePrint,
press the
(HP ePrint)
button.
HP ePrint is turned on
but is unable to connect.
HP ePrint is unable to
connect, possibly
because the server is
unavailable or the
network is not
functioning properly.
If your network uses
proxy settings when
connecting to the
Internet, make sure the
proxy settings you are
entering are valid. For
more information, see
the getting started guide
provided with the printer
or check with the IT
administrator or person
who set up your network.
Control panel lights reference
77
Chapter 5
(continued)
Light description/Light pattern
Explanation and
recommended action
•
The HP ePrint light is on.
(HP ePrint)
Press the
button to try connecting
again.
If the printer can
◦
connect, the HP
ePrint light turns
on, and the printer
prints an
information page.
If the printer still
◦
cannot connect,
the HP ePrint light
blinks and then
turns off, and the
printer prints an
information page.
HP ePrint has been set
up but has been turned
off because the printer
has not been updated.
If a mandatory update for
the printer is available
but has not been
installed, HP ePrint is
turned off. After the
update has been
installed, HP ePrint turns
on automatically.
For more information
about installing the
printer update, press the
(HP ePrint) button.
HP ePrint is turned on.
If you press the
(HP ePrint)
button once, the printer prints
an information page that
includes the email address you
will use for printing documents
using HP ePrint.
To turn off HP ePrint, press
and hold the
(HP ePrint)
button. The light blinks for five
seconds before turning off.
The HP ePrint light blinks.
HP ePrint is trying to connect.
The HP ePrint light blinks when
you turn on or turn off HP
ePrint.
If HP ePrint is able to connect
successfully, the light blinks
and then turns on. If HP ePrint
cannot connect, the light blinks
and then turns off.
78
Solve a problem
A
Technical information
This section contains the following topics:
•
Warranty information
•
Printer specifications
•
Regulatory information
•
Environmental product stewardship program
•
Third-party licenses
Warranty information
This section contains the following topics:
•
Hewlett-Packard limited warranty statement
•
Ink cartridge warranty information
Technical information
79
Appendix A
Hewlett-Packard limited warranty statement
80
Technical information
Ink cartridge warranty information
The HP cartridge warranty is applicable when the product is used in its designated HP printing
device. This warranty does not cover HP ink products that have been refilled, remanufactured,
refurbished, misused, or tampered with.
During the warranty period the product is covered as long as the HP ink is not depleted and the
end of warranty date has not been reached. The end of warranty date, in YYYY-MM format, may
be found on the product as indicated:
Warranty information
81
Appendix A
Printer specifications
This section contains the following topics:
•
Physical specifications
•
•
Product features and capacities
Processor and memory specifications
•
System requirements
•
•
Network protocol specifications
Embedded web server specifications
•
Media specifications
•
•
Print specifications
HP ePrint and HP website specifications
•
Environmental specifications
•
•
Electrical specifications
Acoustic emission specifications
Physical specifications
NOTE: To find your model number, see Finding the printer model number.
Printer size (width x height x depth)
468 x 178 x 388 mm (18.4 x 7 x 15.3 inches)
Printer weight (does not include printing supplies)
5.18 kg (11.4 lb)
Product features and capacities
Feature
Capacity
Connectivity
•
•
•
Print method
Drop-on-demand thermal inkjet printing
Ink cartridges
Four ink cartridges (one each for black, cyan,
magenta, and yellow)
USB 2.0-compliant high speed
Wireless 802.11b/g/n
Wired network
NOTE: Not all ink cartridges are supported in
all countries/regions.
82
Printheads
One printhead
Supply yields
Visit www.hp.com/go/learnaboutsupplies/ for
more information on estimated ink cartridge
yields.
Printer languages
HP PCL 3
Font support
US fonts: CG Times, CG Times Italic,
Universe, Universe Italic, Courier, Courier
Italic, Letter Gothic, Letter Gothic Italic.
Duty cycle
Up to 12,000 pages per month
Technical information
(continued)
Feature
Capacity
Printer control panel language support
Bulgarian, Croatian, Czech, Danish, Dutch,
English, Finnish, French, German, Greek,
Hungarian, Italian, Japanese, Korean,
Norwegian, Polish, Portuguese, Romanian,
Russian, Simplified Chinese, Slovak,
Slovenian, Spanish, Swedish, Traditional
Chinese, Turkish.
Language availability varies by country/region.
Processor and memory specifications
Printer processor
ARM R4
Printer memory
128 MB built-in RAM
System requirements
NOTE: For the most current information about supported operating systems and system
requirements, visit www.hp.com/go/customercare. This website provides information and
utilities that can help you correct many common printer problems.
Operating system compatibility
•
Windows XP Service Pack 3, Windows Vista, Windows 7
•
Mac OS X v10.5, v10.6, v10.7
•
Linux (For more information, see http://hplipopensource.com/hplip-web/index.html)
Minimum system requirements
•
Microsoft® Windows® 7: 1 GHz 32-bit (x86) or 64-bit (x64) processor; 2 GB hard disk space,
CD-ROM/DVD drive or Internet connection, USB port, Internet Explorer;
•
Windows Vista®: 800 MHz 32-bit (x86) or 64-bit (x64) processor; 2 GB hard disk space, CDROM/DVD drive or Internet connection, USB port, Internet Explorer;
•
Microsoft Windows XP Service Pack 3 or higher (32-bit only): any Intel Pentium II, Celeron
or compatible processor; 233 MHz or higher, 750 MB hard disk space, CD-ROM/DVD drive
or Internet connection, USB port, Internet Explorer 6 or higher.
•
Mac OS X v10.5, v10.6, v10.7: PowerPC G4, G5, or Intel Core processor, 900 MB available
hard disk space, CD-ROM/DVD drive or Internet connection, USB port
Network protocol specifications
Network operating system compatibility
•
Windows XP (32-bit) (Professional and Home Editions), Windows Vista 32-bit and 64-bit
(Ultimate Edition, Enterprise Edition and Business Edition), Windows 7 (32-bit and 64-bit)
•
Windows Small Business Server 2003 32-bit and 64-bit, Windows 2003 Server 32-bit and
64-bit, Windows 2003 Server R2 32-bit and 64-bit (Standard Edition, Enterprise Edition)
•
Windows Small Business Server 2008 64-bit, Windows 2008 Server 32-bit and 64-bit,
Windows 2008 Server R2 64-bit (Standard Edition, Enterprise Edition)
•
Citrix XenDesktop 4
•
Citrix XenServer 5.5
•
Mac OS X v10.5, v10.6, v10.7
•
Microsoft Windows 2003 Server Terminal Services
•
Microsoft Windows 2003 Server Terminal Services with Citrix Presentation Server 4.0
Printer specifications
83
Appendix A
•
•
Microsoft Windows 2003 Server Terminal Services with Citrix Presentation Server 4.5
Microsoft Windows 2003 Server Terminal Services with Citrix XenApp 5.0
•
Microsoft Windows 2003 Server Terminal Services with Citrix Metaframe XP with Feature
Release 3
•
Microsoft Windows 2003 Small Business Server Terminal Services
•
Microsoft Windows Server 2008 Terminal Services
•
Microsoft Windows Small Business Server 2008 Terminal Services
•
Microsoft Windows 2008 Server Terminal Services with Citrix XenApp 5.0
•
Novell Netware 6.5, Open Enterprise Server 2
Compatible network protocols
TCP/IP
Network management
Embedded web server (Ability to remotely configure and manage network printers)
Embedded web server specifications
Requirements
•
A TCP/IP-based network (IPX/SPX-based networks are not supported)
•
A web browser (either Microsoft Internet Explorer 7.0 or higher, Mozilla Firefox 3.0 or
higher, Safari 3.0 or higher, or Google Chrome 3.0 or higher)
•
A network connection (you cannot use the embedded web server connected directly to
a computer with a USB cable)
•
An Internet connection (required for some features)
NOTE: You can open the embedded web server without being connected to the
Internet. However, some features are not available.
NOTE: The embedded web server must be on the same side of a firewall as the
printer.
Media specifications
Use these tables to determine the correct media to use with your printer, and determine what
features work with your media.
•
Understand specifications for supported media
•
Set minimum margins
Understand specifications for supported media
Use the tables to determine the correct media to use with your printer, and to determine what
features work with your media.
•
Understand supported sizes
•
Understand supported media types and weights
Understand supported sizes
Standard media sizes
10 x 15 cm*
2L
U.S. Letter (216 x 279 mm; 8.5 x 11 inches)
84
Technical information
(continued)
8.5 x 13 inches (216 x 330 mm)
U.S. Legal (216 x 356 mm; 8.5 x 14 inches)
A4 (210 x 297 mm; 8.3 x 11.7 inches)*
U.S. Executive (184 x 267 mm; 7.25 x 10.5 inches)
U.S. Statement (140 x 216 mm; 5.5 x 8.5 inches)
B5 (JIS) (182 x 257 mm; 7.17 x 10.12 inches)*
A5 (148 x 210 mm; 5.8 x 8.3 inches)*
Edge-to-Edge A4*
Edge-to-Edge Letter*
Envelopes
U.S. #10 Envelope (105 x 241 mm; 4.12 x 9.5 inches)
Monarch Envelope (98 x 191 mm; 3.88 x 7.5 inches)
Card Envelope (111 x 152 mm; 4.4 x 6 inches)
A2 Envelope (111 x 146 mm; 4.37 x 5.75 inches)
DL Envelope (110 x 220 mm; 4.3 x 8.7 inches)
C5 Envelope (162 x 229 mm; 6.4 x 9 inches)
C6 Envelope (114 x 162 mm; 4.5 x 6.4 inches)
Japanese Envelope Chou #3 (120 x 235 mm; 4.7 x 9.3 inches)
Japanese Envelope Chou #4 (90 x 205 mm; 3.5 x 8.1 inches)
Cards
Index card (76.2 x 127 mm; 3 x 5 inches)
Index card (102 x 152 mm; 4 x 6 inches)
Index card (127 x 203 mm; 5 x 8 inches)
A6 card (105 x 148.5 mm; 4.13 x 5.83 inches)*
A4 index card (210 x 297 mm; 8.3 x 11.7 inches)
Letter index card (8.5 x 11 inches)
Hagaki (100 x 148 mm; 3.9 x 5.8 inches)*
Ofuku Hagaki (200 x 148 mm; 7.8 x 5.8 inches)
Printer specifications
85
Appendix A
(continued)
Photo media
Photo media (76.2 x 127 mm; 3 x 5 inches)
Photo media (102 x 152 mm; 4 x 6 inches)*
Photo media (5 x 7 inches)*
Photo media (8 x 10 inches)*
Photo media (8.5 x 11 inches)*
Photo L (89 x 127 mm; 3.5 x 5 inches)*
Photo 2L (127 x 178 mm)*
13 x 18 cm*
Other media
NOTE: Defining custom-sized media sizes is only available in the HP printing software in Mac
OS X.
Custom-sized media between 76.2 to 216 mm wide and 127 to 356
mm long (3 to 8.5 inches wide and 5 to 14 inches long)
*These sizes can be used for borderless printing.
Understand supported media types and weights
Tray
Type
Weight
Capacity
Input tray
Paper
60 to 105 g/m2
Up to 250 sheets of
20lb HP Multipurpose
Paper
(16 to 28 lb bond)
(25 mm or 1 inch
stacked)
Photo media
280 gsm
(75 lb bond)
Up to 60 sheets of 280
gsm HP Premium Plus
Photo Paper
(17 mm or 0.67 inch
stacked)
Envelopes
Cards
75 to 90 g/m2
Up to 30 sheets
(20 to 24 lb bond
envelope)
(17 mm or 0.67 inch
stacked)
Up to 200 g/m2
Up to 80 cards
(110 lb index)
86
Technical information
(continued)
Tray
Type
Weight
Output-tray
All supported media
Capacity
Up to 75 sheets of plain
paper (text printing)
Set minimum margins
The document margins must match (or exceed) these margin settings in portrait orientation.
Media
(1) Left
margin
(2) Right
margin
(3) Top
margin
(4) Bottom
margin
U.S. Letter
3.3 mm (0.13
inch)
3.3 mm (0.13
inch)
3.3 mm (0.13
inch)
3.3 mm (0.13
inch)
Windows and
12mm (0.47
inch) Mac OS
X and Linux
3.3 mm (0.13
inch)
3.3 mm (0.13
inch)
16.5 mm
(0.65 inch)
16.5 mm
(0.65 inch)
U.S. Legal
A4
U.S. Executive
U.S. Statement
8.5 x 13 inch
B5
A5
Cards
Custom-sized media
Photo media
Envelopes
Print specifications
Black print resolution
600 x 600 dpi with pigmented black ink
Color print resolution
Up to 4800 x 1200 dpi Optimized on HP Advanced Photo Paper with 1200 x 1200 input dpi
HP ePrint and HP website specifications
This section contains the following topics:
•
HP ePrint specifications
•
HP website specifications
Printer specifications
87
Appendix A
HP ePrint specifications
•
An Internet connection using either a wired (Ethernet) or wireless connection.
•
Maximum size of email and attachments: 5 MB
•
Maximum number of attachments: 10
NOTE: The printer’s email address must be the only address listed in the “To” line of
the email message.
•
Supported file types:
◦
PDF
◦
HTML
◦
Standard text file formats
◦
Microsoft Word, PowerPoint
◦
Image files, such as PNG, JPEG, TIFF, GIF, BMP
NOTE: You might be able to use other types of files with HP ePrint. However, HP
cannot guarantee that they correct functionality with the printer because they have not
been fully tested.
HP website specifications
•
A web browser (either Microsoft Internet Explorer 6.0 or higher, Mozilla Firefox 2.0 or
higher, Safari 3.2.3 or higher, or Google Chrome 3.0) with the Adobe Flash plug-in (version
10 or higher).
•
An Internet connection
Environmental specifications
Operating environment
Operating temperature: 5° to 40° C (41° to 104° F)
Recommended operating conditions: 15° to 32° C (59° to 90° F)
Recommended relative humidity: 25 to 75% noncondensing
Storage environment
Storage temperature: -40° to 60° C (-40° to 140° F)
Storage relative humidity: Up to 90% noncondensing at a temperature of 60° C (140° F)
Electrical specifications
Power supply
Universal power adapter (external)
Power requirements
Input voltage: 100 to 240 VAC (± 10%), 50/60 Hz (± 3 Hz)
Output voltage: +32Vdc / +12Vdc (1094mA / 250mA)
Power consumption
30 watts printing (Fast Draft Mode)
88
Technical information
Acoustic emission specifications
Print in Draft mode, noise levels per ISO 7779
•
Sound pressure (bystander position)
•
Sound power
LpAm 54 (dBA) (mono Draft print)
LwAd 6.7 (BA)
Printer specifications
89
Appendix A
Regulatory information
The printer meets product requirements from regulatory agencies in your country/region.
This section contains the following topics:
•
•
Regulatory model number
FCC statement
•
Notice to users in Korea
•
•
VCCI (Class B) compliance statement for users in Japan
Notice to users in Japan about the power cord
•
Noise emission statement for Germany
•
•
Visual display workplaces statement for Germany
European Union Regulatory Notice
•
Declaration of conformity
•
Regulatory information for wireless products
Regulatory model number
For regulatory identification purposes, your product is assigned a Regulatory Model Number. The
Regulatory Model Number for your product is SNPRC-1002-01. This regulatory number should
not be confused with the marketing name (HP Officejet 6100 ePrinter) or product number.
90
Technical information
FCC statement
Notice to users in Korea
Regulatory information
91
Appendix A
VCCI (Class B) compliance statement for users in Japan
Notice to users in Japan about the power cord
Noise emission statement for Germany
Visual display workplaces statement for Germany
European Union Regulatory Notice
92
Technical information
Products bearing the CE marking comply with one or more of the following EU Directives as may
be applicable: Low Voltage Directive 2006/95/EC, EMC Directive 2004/108/EC, Ecodesign
Directive 2009/125/EC, R&TTE Directive 1999/5/EC, RoHS Directive 2011/65/EU. Compliance
with these directives is assessed using applicable European Harmonised Standards. The full
Declaration of Conformity can be found at the following website: www.hp.com/go/certificates
(Search with the product model name or its Regulatory Model Number (RMN), which may be
found on the regulatory label.)
The point of contact for regulatory matters is:
Hewlett-Packard GmbH, Dept./MS: HQ-TRE, Herrenberger Strasse 140, 71034 Boeblingen,
GERMANY
Products with external AC Adapters
CE compliance of this product is valid only if powered with the correct CE-marked AC adapter
provided by HP.
Products with wireless functionality
EMF
This product meets international guidelines (ICNIRP) for exposure to radio frequency radiation.
If it incorporates a radio transmitting and receiving device then in normal use, a separation
distance of 20 cm ensures that radio frequency exposure levels comply with EU requirements.
Wireless functionality in Europe
This product is designed for use without restrictions in all EU countries plus Iceland, Liechtenstein,
Norway and Switzerland.
European telephone network declaration (Modem/Fax)
HP products with FAX capability comply with the requirements of the R&TTE Directive 1999/5/EC
(Annex II) and carry the CE marking accordingly. However, due to differences between the
individual PSTNs provided in different countries/regions, the approval does not, of itself, give an
unconditional assurance of successful operation on every PSTN network termination point. In the
event of problems, you should contact your equipment supplier in the first instance.
Regulatory information
93
Appendix A
Declaration of conformity
94
Technical information
Regulatory information for wireless products
This section contains the following regulatory information pertaining to wireless products:
•
Exposure to radio frequency radiation
•
Notice to users in Brazil
•
Notice to users in Canada
•
Notice to users in Taiwan
•
Notice to users in Mexico
•
Notice to users in Japan
Exposure to radio frequency radiation
Notice to users in Brazil
Regulatory information
95
Appendix A
Notice to users in Canada
Notice to users in Taiwan
96
Technical information
Notice to users in Mexico
Notice to users in Japan
Regulatory information
97
Appendix A
Environmental product stewardship program
Hewlett-Packard is committed to providing quality products in an environmentally sustainable
manner:
•
Design for recycling has been incorporated into this product.
•
The number of materials has been kept to a minimum while ensuring proper functionality
and reliability.
•
Dissimilar materials have been designed to separate easily.
•
Fasteners and other connections are easy to locate, access, and remove using common
tools.
High priority parts have been designed to access quickly for efficient disassembly and
repair.
•
For more information, visit www.hp.com/ecosolutions
This section contains the following topics:
•
•
•
•
•
•
•
•
•
•
•
•
•
Paper use
Plastics
Material safety data sheets
Recycling program
HP inkjet supplies recycling program
Disposal of waste equipment by users
Power consumption
Chemical Substances
Battery disposal in Taiwan
California Perchlorate Material Notice
Toxic and hazardous substance table (China)
Restriction of hazardous substance (Ukraine)
Restriction of hazardous substance (India)
Paper use
This product is suited for the use of recycled paper according to DIN 19309 and EN 12281:2002.
Plastics
Plastic parts over 25 grams are marked according to international standards that enhance the
ability to identify plastics for recycling purposes at the end of product life.
Material safety data sheets
Material safety data sheets (MSDS) can be obtained from the HP Web site at:
www.hp.com/go/msds
Recycling program
HP offers an increasing number of product return and recycling programs in many countries/
regions, and partners with some of the largest electronic recycling centers throughout the world.
HP conserves resources by reselling some of its most popular products. For more information
regarding recycling of HP products, please visit:
www.hp.com/hpinfo/globalcitizenship/environment/recycle/
HP inkjet supplies recycling program
HP is committed to protecting the environment. The HP Inkjet Supplies Recycling Program is
available in many countries/regions, and lets you recycle used print cartridges and ink cartridges
free of charge. For more information, go to the following Web site:
98
Technical information
www.hp.com/hpinfo/globalcitizenship/environment/recycle/
Disposal of waste equipment by users
This symbol means do not dispose of your product with your other
household waste. Instead, you should protect human health and
the environment by handing over your waste equipment to a
designated collection point for the recycling of waste electrical and
electronic equipment. For more information, please contact your
household waste disposal service, or go to http://www.hp.com/
recycle.
Power consumption
Hewlett-Packard printing and imaging equipment marked with the ENERGY STAR® logo is
qualified to the U.S. Environmental Protection Agency's ENERGY STAR specifications for
imaging equipment. The following mark appears on ENERGY STAR qualified imaging products:
Additional ENERGY STAR qualified imaging product model information is listed at:
www.hp.com/go/energystar
Chemical Substances
HP is committed to providing our customers with information about the chemical substances in our
products as needed to comply with legal requirements such as REACH (Regulation EC No
1907/2006 of the European Parliament and the Council). A chemical information report for this
product can be found at: www.hp.com/go/reach.
Battery disposal in Taiwan
Environmental product stewardship program
99
Appendix A
California Perchlorate Material Notice
Toxic and hazardous substance table (China)
Restriction of hazardous substance (Ukraine)
100
Technical information
Restriction of hazardous substance (India)
Environmental product stewardship program
101
Appendix A
Third-party licenses
LICENSE.aes-pubdom--crypto
--------------------/* rijndael-alg-fst.c
*
* @version 3.0 (December 2000)
*
* Optimised ANSI C code for the Rijndael cipher (now AES)
*
* @author Vincent Rijmen <[email protected]>
* @author Antoon Bosselaers <[email protected]>
* @author Paulo Barreto <[email protected]>
*
* This code is hereby placed in the public domain.
*
* THIS SOFTWARE IS PROVIDED BY THE AUTHORS ''AS IS'' AND ANY EXPRESS
* OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED
* WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE
* ARE DISCLAIMED. IN NO EVENT SHALL THE AUTHORS OR CONTRIBUTORS BE
* LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR
* CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF
* SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR
* BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY,
* WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE
* OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE,
* EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
*/
LICENSE.expat-mit--expat
--------------------Copyright (c) 1998, 1999, 2000 Thai Open Source Software Center Ltd
Permission is hereby granted, free of charge, to any person obtaining
a copy of this software and associated documentation files (the
"Software"), to deal in the Software without restriction, including
without limitation the rights to use, copy, modify, merge, publish,
distribute, sublicense, and/or sell copies of the Software, and to
permit persons to whom the Software is furnished to do so, subject to
the following conditions:
The above copyright notice and this permission notice shall be included
in all copies or substantial portions of the Software.
102
Technical information
THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND,
EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF
MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT.
IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY
CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT,
TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE
SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
LICENSE.hmac-sha2-bsd--nos_crypto
--------------------/* HMAC-SHA-224/256/384/512 implementation
* Last update: 06/15/2005
* Issue date: 06/15/2005
*
* Copyright (C) 2005 Olivier Gay <[email protected]>
* All rights reserved.
*
* Redistribution and use in source and binary forms, with or without
* modification, are permitted provided that the following conditions
* are met:
* 1. Redistributions of source code must retain the above copyright
* notice, this list of conditions and the following disclaimer.
* 2. Redistributions in binary form must reproduce the above copyright
* notice, this list of conditions and the following disclaimer in the
* documentation and/or other materials provided with the distribution.
* 3. Neither the name of the project nor the names of its contributors
* may be used to endorse or promote products derived from this software
* without specific prior written permission.
*
* THIS SOFTWARE IS PROVIDED BY THE PROJECT AND CONTRIBUTORS ``AS IS'' AND
* ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE
* IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
* PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE PROJECT OR CONTRIBUTORS
* BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR
* CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF
* SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR
* BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY,
* WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR
* OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF
* ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
*/
LICENSE.open_ssl--open_ssl
--------------------Copyright (C) 1995-1998 Eric Young ([email protected])
All rights reserved.
Third-party licenses
103
Appendix A
This package is an SSL implementation written
by Eric Young ([email protected]).
The implementation was written so as to conform with Netscapes SSL.
This library is free for commercial and non-commercial use as long as
the following conditions are aheared to. The following conditions
apply to all code found in this distribution, be it the RC4, RSA,
lhash, DES, etc., code; not just the SSL code. The SSL documentation
included with this distribution is covered by the same copyright terms
except that the holder is Tim Hudson ([email protected]).
Copyright remains Eric Young's, and as such any Copyright notices in
the code are not to be removed.
If this package is used in a product, Eric Young should be given attribution
as the author of the parts of the library used.
This can be in the form of a textual message at program startup or
in documentation (online or textual) provided with the package.
Redistribution and use in source and binary forms, with or without
modification, are permitted provided that the following conditions
are met:
1. Redistributions of source code must retain the copyright
notice, this list of conditions and the following disclaimer.
2. Redistributions in binary form must reproduce the above copyright
notice, this list of conditions and the following disclaimer in the
documentation and/or other materials provided with the distribution.
3. All advertising materials mentioning features or use of this software
must display the following acknowledgement:
"This product includes cryptographic software written by
Eric Young ([email protected])"
The word 'cryptographic' can be left out if the rouines from the library
being used are not cryptographic related :-).
4. If you include any Windows specific code (or a derivative thereof) from
the apps directory (application code) you must include an acknowledgement:
"This product includes software written by Tim Hudson ([email protected])"
THIS SOFTWARE IS PROVIDED BY ERIC YOUNG ``AS IS'' AND
ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE
IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE AUTHOR OR CONTRIBUTORS BE
LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR
CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF
SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS
INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN
CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE)
104
Technical information
ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE
POSSIBILITY OF SUCH DAMAGE.
The licence and distribution terms for any publically available version or
derivative of this code cannot be changed. i.e. this code cannot simply be
copied and put under another distribution licence
[including the GNU Public Licence.]
====================================================================
Copyright (c) 1998-2001 The OpenSSL Project. All rights reserved.
Redistribution and use in source and binary forms, with or without
modification, are permitted provided that the following conditions
are met:
1. Redistributions of source code must retain the above copyright
notice, this list of conditions and the following disclaimer.
2. Redistributions in binary form must reproduce the above copyright
notice, this list of conditions and the following disclaimer in
the documentation and/or other materials provided with the
distribution.
3. All advertising materials mentioning features or use of this
software must display the following acknowledgment:
"This product includes software developed by the OpenSSL Project
for use in the OpenSSL Toolkit. (http://www.openssl.org/)"
4. The names "OpenSSL Toolkit" and "OpenSSL Project" must not be used to
endorse or promote products derived from this software without
prior written permission. For written permission, please contact
[email protected]
5. Products derived from this software may not be called "OpenSSL"
nor may "OpenSSL" appear in their names without prior written
permission of the OpenSSL Project.
6. Redistributions of any form whatsoever must retain the following
acknowledgment:
"This product includes software developed by the OpenSSL Project
for use in the OpenSSL Toolkit (http://www.openssl.org/)"
THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT ``AS IS'' AND ANY
EXPRESSED OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE
IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE OpenSSL PROJECT OR
Third-party licenses
105
Appendix A
ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL,
SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT
NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES;
LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION)
HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT,
STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE)
ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED
OF THE POSSIBILITY OF SUCH DAMAGE.
====================================================================
This product includes cryptographic software written by Eric Young
([email protected]). This product includes software written by Tim
Hudson ([email protected]).
====================================================================
Copyright (c) 1998-2006 The OpenSSL Project. All rights reserved.
Redistribution and use in source and binary forms, with or without
modification, are permitted provided that the following conditions
are met:
1. Redistributions of source code must retain the above copyright
notice, this list of conditions and the following disclaimer.
2. Redistributions in binary form must reproduce the above copyright
notice, this list of conditions and the following disclaimer in
the documentation and/or other materials provided with the
distribution.
3. All advertising materials mentioning features or use of this
software must display the following acknowledgment:
"This product includes software developed by the OpenSSL Project
for use in the OpenSSL Toolkit. (http://www.openssl.org/)"
4. The names "OpenSSL Toolkit" and "OpenSSL Project" must not be used to
endorse or promote products derived from this software without
prior written permission. For written permission, please contact
[email protected]
5. Products derived from this software may not be called "OpenSSL"
nor may "OpenSSL" appear in their names without prior written
permission of the OpenSSL Project.
6. Redistributions of any form whatsoever must retain the following
acknowledgment:
106
Technical information
"This product includes software developed by the OpenSSL Project
for use in the OpenSSL Toolkit (http://www.openssl.org/)"
THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT ``AS IS'' AND ANY
EXPRESSED OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE
IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE OpenSSL PROJECT OR
ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL,
SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT
NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES;
LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION)
HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT,
STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE)
ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED
OF THE POSSIBILITY OF SUCH DAMAGE.
====================================================================
This product includes cryptographic software written by Eric Young
([email protected]). This product includes software written by Tim
Hudson ([email protected]).
====================================================================
Copyright 2002 Sun Microsystems, Inc. ALL RIGHTS RESERVED.
ECC cipher suite support in OpenSSL originally developed by
SUN MICROSYSTEMS, INC., and contributed to the OpenSSL project.
LICENSE.sha2-bsd--nos_crypto
--------------------/* FIPS 180-2 SHA-224/256/384/512 implementation
* Last update: 02/02/2007
* Issue date: 04/30/2005
*
* Copyright (C) 2005, 2007 Olivier Gay <[email protected]>
* All rights reserved.
*
* Redistribution and use in source and binary forms, with or without
* modification, are permitted provided that the following conditions
* are met:
* 1. Redistributions of source code must retain the above copyright
* notice, this list of conditions and the following disclaimer.
* 2. Redistributions in binary form must reproduce the above copyright
* notice, this list of conditions and the following disclaimer in the
* documentation and/or other materials provided with the distribution.
* 3. Neither the name of the project nor the names of its contributors
Third-party licenses
107
Appendix A
* may be used to endorse or promote products derived from this software
* without specific prior written permission.
*
* THIS SOFTWARE IS PROVIDED BY THE PROJECT AND CONTRIBUTORS ``AS IS'' AND
* ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE
* IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
* PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE PROJECT OR CONTRIBUTORS
BE
* LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR
* CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF
* SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS
* INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN
* CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE)
* ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF
* THE POSSIBILITY OF SUCH DAMAGE.
*/
LICENSE.zlib--zlib
--------------------zlib.h -- interface of the 'zlib' general purpose compression library
version 1.2.3, July 18th, 2005
Copyright (C) 1995-2005 Jean-loup Gailly and Mark Adler
This software is provided 'as-is', without any express or implied
warranty. In no event will the authors be held liable for any damages
arising from the use of this software.
Permission is granted to anyone to use this software for any purpose,
including commercial applications, and to alter it and redistribute it
freely, subject to the following restrictions:
1. The origin of this software must not be misrepresented; you must not
claim that you wrote the original software. If you use this software
in a product, an acknowledgment in the product documentation would be
appreciated but is not required.
2. Altered source versions must be plainly marked as such, and must not be
misrepresented as being the original software.
3. This notice may not be removed or altered from any source distribution.
Jean-loup Gailly Mark Adler
[email protected] [email protected]
The data format used by the zlib library is described by RFCs (Request for
Comments) 1950 to 1952 in the files http://www.ietf.org/rfc/rfc1950.txt
108
Technical information
(zlib format), rfc1951.txt (deflate format) and rfc1952.txt (gzip format).
Third-party licenses
109
B
HP supplies and accessories
This section provides information on HP supplies and accessories for the printer. The information
is subject to changes, visit the HP website (www.hpshopping.com) for the latest updates. You
may also make purchases through the website.
NOTE: Not all cartridges are available in all countries/regions.
This section contains the following topics:
•
Order printing supplies online
•
Supplies
Order printing supplies online
To order supplies online or create a printable shopping list, open the HP software that came with
your printer and click Shopping. Select Shop for Supplies Online. The HP software uploads,
with your permission, printer information, including model number, serial number, and estimated
ink levels. The HP supplies that work in your printer are pre-selected. You can change quantities,
add or remove items, and then print the list or purchase online at the HP Store or other online
retailers (options differ by country/region). Cartridge information and links to online shopping also
appear on ink alert messages.
You can also order online by visiting www.hp.com/buy/supplies. If prompted, select your country/
region, follow the prompts to select your printer, and then the supplies you need.
NOTE: Ordering cartridges online is not supported in all countries/regions. However, many
countries have information on ordering by telephone, locating a local store and printing
a shopping list. In addition, you can select the 'How to Buy' option at the top of the
www.hp.com/buy/supplies page to obtain information about purchasing HP products in your
country.
Supplies
•
Ink cartridges
•
HP media
Ink cartridges
Ordering cartridges online is not supported in all countries/regions. However, many countries have
information on ordering by telephone, locating a local store and printing a shopping list. In
addition, you can select the 'How to Buy' option at the top of the www.hp.com/buy/supplies page
to obtain information about purchasing HP products in your country.
Use only the replacement cartridges that have the same cartridge number as the ink cartridge you
are replacing. You can find the cartridge number in the following places:
•
In the embedded web server, click the Tools tab, and then, under Product Information
click Ink Gauge. For more information, see Embedded web server.
•
On the label of the ink cartridge you are replacing.
•
On the printer status page (see Understand the Printer Status Report).
NOTE: Ink level warnings and indicators provide estimates for planning purposes only.
When you receive a low-ink warning message, consider having a replacement cartridge
available to avoid possible printing delays. You do not need to replace cartridges until
prompted to do so.
110
HP supplies and accessories
HP media
To order media such as HP Premium Paper, go to www.hp.com.
HP recommends plain papers with the ColorLok logo for printing
everyday documents. All papers with the ColorLok logo are
independently tested to meet high standards of reliability and
print quality, and produce documents with crisp, vivid color,
bolder blacks, and that dry faster than ordinary plain papers.
Look for papers with the ColorLok logo in a variety of weights
and sizes from major paper manufacturers.
Supplies
111
C
Network setup
You can manage network settings for the printer through the printer control panel as described in
the next section. Additional advanced settings are available in the embedded web server,
a configuration and status tool you access from your web browser using an existing network
connection to the printer. For more information, see Embedded web server.
This section contains the following topics:
•
Change basic network settings
•
Change advanced network settings
•
Set up the printer for wireless communication
•
Uninstall and reinstall the HP software
Change basic network settings
The control panel options enable you to set up and manage a wireless connection and to perform
a variety of network management tasks. This includes viewing the network settings, restoring the
network defaults, turning the wireless radio on and off, and changing the network settings.
This section contains the following topics:
•
View and print network settings
•
Turn the wireless radio on and off
View and print network settings
You can display a summary of the network settings on the HP software that came with the printer.
You can print a more detailed network configuration page, which lists all of the important network
settings such as the IP address, link speed, DNS, and mDNS. For more information, see
Understand the network configuration page.
Turn the wireless radio on and off
The wireless radio is on by default, as indicated by the blue light on the front of the printer. To stay
connected to a wireless network, the radio must stay on. However, if your printer is connected to
a wired network or you have a USB connection, the radio is not used. In this case you might want
to turn the radio off. To turn the wireless radio off, press and hold
light goes off.
(Wireless) button until the
Change advanced network settings
CAUTION: Network settings are provided for your convenience. However, you should not
change some of these settings (such as the link speed, IP settings, default gateway, and
firewall settings).
This section contains the following topics:
112
•
•
Set link speed
View IP settings
•
Change IP settings
•
Reset network settings
Network setup
Set link speed
You can change the speed at which data is transmitted over the network. The default is
Automatic.
1.
Open the embedded web server (EWS). For more information, see To open the embedded
web server.
2.
Click the Network tab, and then click Advanced in the Wired (802.3) section.
3.
4.
In the Link Settings section, click Manual.
Click to select the link speed that matches your network hardware:
•
2. 10-Full
•
•
3. 10-Half
4. 100-Full
•
5. 100-Half
View IP settings
To view the IP address of the printer:
•
Print the network configuration page. For more information, see Understand the network
configuration page.
•
Or, open the HP software (Windows), click the Network Settings tab, click the Wired or
Wireless tab (depending on the current connection), and then click IP Settings.
Change IP settings
The default IP setting for the IP settings is Automatic, which sets the IP settings automatically.
However, you might want to manually change settings such as the IP address, subnet mask, or
the default gateway.
CAUTION: Be careful when manually assigning an IP address. If you enter an invalid IP
address during the installation, your network components cannot connect with the printer.
1.
Open the embedded web server. For more information, see To open the embedded web
server.
2.
Click the Network tab, and then click IPv4 in the Wired (802.3) section.
3.
In the IP Address Configuration section, click Manual.
4.
A message appears warning that changing the IP address removes the printer from the
network. Click OK to continue.
Change the IP settings:
5.
6.
•
Manual IP Address
•
•
Manual Subnet Mask
Manual Default Gateway
Click Apply.
Reset network settings
To reset the administrator password and network settings, press and hold
(Cancel) button for three seconds.
and
(Wireless) button
NOTE: Print the network configuration page and verify that the network settings have been
reset. For more information, see Understand the network configuration page.
By default, the network name (SSID) is “HP-Setup-xx-Officejet-6100,” where “xx” is a random
number generated by the printer.
Change advanced network settings
113
Appendix C
Set up the printer for wireless communication
You can set up the printer for wireless communication.
This section contains the following topics:
•
•
Before you begin
Set up the printer on your wireless network
•
Change the connection type
•
•
Test the wireless connection
Guidelines for ensuring wireless network security
•
Guidelines for reducing interference on a wireless network
NOTE: If you encounter problems connecting the printer, see Solve wireless problems.
TIP: For more information about setting up and using the printer wirelessly, visit the HP
Wireless Printing Center (www.hp.com/go/wirelessprinting).
Before you begin
Before you begin setting up the wireless connection, check the following:
•
The printer is not connected to the network using a network cable.
•
The wireless network is set up and functioning correctly.
•
The printer and the computers that use the printer are on the same network (subnet).
While connecting the printer, you might be prompted to enter the wireless network name (SSID)
and a wireless password:
•
The wireless network name is the name of your wireless network.
•
The wireless password prevents other people from connecting to your wireless network
without your permission. Depending on the level of security required, your wireless network
might use either a WPA key or WEP passphrase.
If you have not changed the network name or the security passkey since setting up your wireless
network, you can sometimes find them on the back or side of the wireless router.
If you cannot find the network name or the security passkey or cannot remember this information,
see the documentation available with your computer or with the wireless router. If you still cannot
find this information, contact your network administrator or the person who set up the wireless
network.
TIP: If you are using a computer running Windows, HP provides a tool called HP Home
Network Diagnostic Utility that can help retrieve this information for some systems. To use this
tool, visit the HP Wireless Printing Center www.hp.com/go/wirelessprinting, and then click
Network Diagnostic Utility in the Quick Links section. (At this time, this tool might not be
available in all languages.)
Set up the printer on your wireless network
To set up the printer on your wireless network, use one of the following methods:
Set up the printer using the HP printer software (Recommended)
•
•
Set up the printer using WiFi Protected Setup (WPS)
•
Set up the printer using the embedded web server (EWS)
NOTE: If you have already been using the printer with a different type of connection, such as
a USB connection, follow the instructions in Change the connection type to set up the printer
on your wireless network.
114
Network setup
Set up the printer using the HP printer software (Recommended)
In addition to enabling key printer features, you can use the HP printer software that came with
your printer to set up wireless communication.
If you have already been using the printer with a different type of connection, such as a USB
connection, follow the instructions in Change the connection type to set up the printer on your
wireless network.
Set up the printer using WiFi Protected Setup (WPS)
Wi-Fi Protected Setup (WPS) allows you to quickly set up the printer on your wireless network,
without having to enter the wireless network name (SSID), wireless password (WPA passphrase,
WEP key), or other wireless settings.
NOTE: Only set up wireless using WPS if your wireless network uses WPA data encryption.
If your wireless network uses WEP or is not using any encryption at all, use one of the other
methods provided in this section to set up the printer on your wireless network.
NOTE: To use WPS, make sure your wireless router or wireless access point supports
WPS. Routers that support WPS often have a
(WPS) button or a button labeled “WPS”.
You can use one of the following methods to set up the printer using WPS:
•
•
(WPS) or WPS button, if available, on your router.
Push Button Method: Use the
PIN Method: Enter the PIN generated by the printer in the router’s configuration software.
To connect the printer using the Push Button Method
1.
On the printer, press and hold the
(Wireless) button for 3 seconds. The wireless light
starts blinking.
2.
On the wireless router or wireless access point, press and hold the WPS button for 3
seconds.
Wait for about 2 minutes. If the printer connects successfully, the wireless light stops
blinking but remains lit.
To connect the printer using the PIN Method
1.
Print the network configuration page and locate the pin for WPS. For more information, see
Understand the network configuration page.
2.
On the printer, press and hold the
starts blinking.
3.
Open the configuration utility or software for the wireless router or wireless access point,
and then enter the WPS PIN printed on the network configuration page.
(Wireless) button for 3 seconds. The Wireless light
NOTE: For more information about using the configuration utility, see the
documentation provided with the router or wireless access point.
Wait for about 2 minutes. If the printer connects successfully, the wireless light stops
blinking but remains lit.
Set up the printer using the embedded web server (EWS)
If the printer is connected to a network, you can use the printer’s embedded web server (EWS) to
set up wireless communication.
1.
Open the EWS. For more information, see Embedded web server.
2.
On the Home tab, click Wireless Setup Wizard in the Setup box.
3.
Follow the onscreen instructions.
TIP: You can also set up wireless communication by entering or changing individual wireless
settings. To change these settings, on the Network tab, click Advanced in the Wireless
(802.11) section on the left, change the wireless settings, and then click Apply.
Set up the printer for wireless communication
115
Appendix C
Change the connection type
After you have installed the HP software and connected the printer to your computer or to a
network, you can use the HP software to change the connection type (for example, from a USB
connection to a wireless connection).
NOTE: If you are changing to a wireless connection, make sure that an Ethernet cable has
not been connected to the printer. Connecting an Ethernet cable turns off the printer's
wireless capabilities. Also, you might be prompted to temporarily connect a USB cable during
the setup process.
To change from an Ethernet connection to a wireless connection
Windows
1.
On the computer desktop, click Start, select Programs or All Programs, click HP, select
your printer name, and then click Printer Setup & Software.
2.
Click Connect a new printer, and then select the type of connection you want to use.
3.
Follow the display instructions to complete the setup.
Mac OS X
1.
Open HP Utility. For more information, see HP Utility (Mac OS X).
2.
Click the Applications icon on the HP Utility toolbar.
3.
Double-click HP Setup Assistant, and then follow the onscreen instructions.
To change from a USB connection to a wireless connection
Follow the instructions for your operating system.
Windows
1.
On the computer desktop, click Start, select Programs or All Programs, click HP, select
your printer name, and then click Printer Setup & Software.
2.
3.
Click Connect a new printer, and then click Convert a USB connected printer to
wireless.
Follow the display instructions to complete the setup.
Mac OS X
1.
Open HP Utility. For more information, see HP Utility (Mac OS X).
2.
Click the Applications icon on the HP Utility toolbar.
3.
Double-click HP Setup Assistant, and then follow the onscreen instructions.
To change from a wireless connection to a USB or Ethernet connection
To change from a wireless connection to a USB or Ethernet connection, connect the USB or
Ethernet cable to the printer.
NOTE: If you are using a computer with Mac OS X, add the printer to the print queue. Click
System Preferences in the Dock, click Print & Fax or Print & Scan in the Hardware section,
click +, and then select the printer.
Test the wireless connection
Print the wireless test page for information about the printer's wireless connection. The wireless
test page provides information about the printer's status, hardware (MAC) address, and IP
address. If the printer is connected to a network, the test page displays details about the network
settings.
To print the wireless test page, press and hold the
(Wireless) button when the network is enabled.
116
Network setup
(Resume) button, and then press the
Guidelines for ensuring wireless network security
The following information can help you keep your wireless network and wireless printer secure
from unauthorized use.
For more information, visit www.hp.com/go/wirelessprinting.
This section contains the following topics:
•
Overview of security settings
•
Add hardware addresses to a wireless router (MAC filtering)
•
Other wireless security guidelines
Overview of security settings
To help improve the security of the wireless network and prevent unauthorized access, the printer
supports many common types of network authentication, including WEP, WPA, and WPA2.
•
WEP: Provides security by encrypting data sent over radio waves from one wireless device
to another wireless device. Devices on a WEP-enabled network use WEP keys to encode
data. If your network uses WEP, you must know the WEP key(s) it uses.
•
WPA: Increases the level of over-the-air data protection and access control on existing and
future wireless networks. It addresses all known weaknesses of WEP, the original native
security mechanism in the 802.11 standard. WPA uses the Temporal Key Integrity Protocol
(TKIP) for encryption and employs 802.1X authentication with one of the standard
Extensible Authentication Protocol (EAP) types available today.
•
WPA2: Provides enterprise and consumer wireless users with a high level of assurance that
only authorized users can access their wireless networks. WPA2 provides the Advanced
Encryption Standard (AES). AES is defined in counter cipher-block chaining mode (CCM)
and supports the Independent Basic Service Set (IBSS) to enable security between client
workstations operating connected wirelessly without a wireless router (such as a Linksys
wireless router or Apple AirPort Base Station).
Add hardware addresses to a wireless router (MAC filtering)
MAC filtering is a security feature in which a wireless router or wireless access point is configured
with a list of hardware addresses (also called "MAC addresses") of devices that are allowed to
gain access to the network through the router.
If the router filters hardware addresses, then the printer's hardware address must be added to the
router’s list of accepted hardware addresses. If the router does not have the hardware address of
a printer attempting to access the network, the router denies the printer access to the network.
CAUTION: This method is not recommended, however, because your MAC addresses can
easily be read and falsified by unwanted users outside your network.
To add hard addresses to a wireless router or wireless access point
1.
Print the network configuration page, and then locate the printer's hardware address. For
more information, see Understand the network configuration page.
NOTE: The printer maintains separate hardware addresses for the Ethernet
connection and for wireless connection. Both hardware addresses are listed on the
printer’s network configuration page.
2.
Open the configuration utility for the wireless router or wireless access point, and add the
printer's hardware address to the list of accepted hardware addresses.
NOTE: For more information about using the configuration utility, see the documentation
provided with the router or wireless access point.
Set up the printer for wireless communication
117
Appendix C
Other wireless security guidelines
To keep the wireless network secure, follow these guidelines:
•
Use a wireless password with at least 20 random characters. You can use up to 64
characters in a wireless password.
•
Avoid any common words or phrases, easy sequences of characters (such as all 1s), and
personally-identifiable information for wireless passwords. Always use random strings
composed of uppercase and lowercase letters, numbers, and if allowed, special characters
such as punctuation.
•
Change the default wireless password provided by the manufacturer for administrator
access to the access point or wireless router. Some routers let you change the
administrator name as well.
Turn off administrative access over wireless if possible. If you do this, you need to connect
to the router with a wired Ethernet connection when you want to make configuration
changes.
•
•
Turn off remote administrative access over the Internet on your router, if possible. You can
use Remote Desktop to make an encrypted connection to a computer running behind your
router and make configuration changes from the local computer you are accessing over the
Internet.
•
To avoid accidentally connecting to another party's wireless network, turn off the setting to
automatically connect to non-preferred networks. This is disabled by default in Windows
XP.
Guidelines for reducing interference on a wireless network
The following tips will help reduce the chances for interference in a wireless network:
•
Keep the wireless devices away from large metal objects, such as filing cabinets, and other
electromagnetic devices, such as microwaves and cordless telephones, as these objects
can disrupt radio signals.
•
Keep the wireless devices away from large masonry structures and other building structures
as these objects can absorb radio waves and lower signal strength.
•
Position the access point or wireless router in a central location in line of sight with the
wireless devices on the network.
•
Keep all wireless devices on the network within range of one another.
Uninstall and reinstall the HP software
If your installation is incomplete, or if you connected the USB cable to the computer before
prompted by the HP software installation screen, you might need to uninstall and then reinstall the
HP software that came with the printer. Do not simply delete the printer application files from your
computer. Make sure to remove them correctly using the uninstall utility provided when you
installed the HP software.
To uninstall from a Windows computer, method 1
1.
Disconnect the printer from your computer. Do not connect it to your computer until after
you have reinstalled the HP software.
2.
On the computer desktop, click Start, select Programs or All Programs, click HP, click the
printer name, and then click Uninstall.
118
3.
Follow the onscreen instructions.
4.
If you are asked whether you would like to remove shared files, click No.
Other programs that use these files might not work correctly if the files are deleted.
5.
6.
Restart your computer.
To reinstall the HP software, insert the HP software CD into your computer's CD drive, and
follow the onscreen instructions.
7.
Connect the printer when the HP software prompts you to connect it to the computer.
Network setup
8.
Press the Power button to turn the printer on.
After connecting and turning on the printer, you might have to wait several minutes for all of
the Plug and Play events to complete.
9.
Follow the onscreen instructions.
To uninstall from a Windows computer, method 2
NOTE: Use this method if Uninstall is not available in the Windows Start menu.
1.
On the computer desktop, click Start, select Settings, click Control Panel, and then click
Add/Remove Programs.
- Or Click Start, click Control Panel, and then double-click Programs and Features.
2.
Select the printer name, and then click Change/Remove or Uninstall/Change.
Follow the onscreen instructions.
3.
Disconnect the printer from your computer.
4.
Restart your computer.
NOTE: It is important that you disconnect the printer before restarting your computer.
Do not connect the printer to your computer until after you have reinstalled the HP
software.
5.
Insert the HP software CD into your computer's CD drive and then start the Setup program.
6.
Follow the onscreen instructions.
To uninstall from a Macintosh computer
1.
Double-click the HP Uninstaller icon (located in the Hewlett-Packard folder in the
Applications folder at the top level of the hard disk), and then click Continue.
2.
When prompted, type the correct administrator’s name and password, and then click OK.
3.
Follow the onscreen instructions.
4.
When the HP Uninstaller finishes, restart your computer.
Uninstall and reinstall the HP software
119
D
Printer management tools
This section contains the following topics:
•
Toolbox (Windows)
•
HP Utility (Mac OS X)
•
Embedded web server
Toolbox (Windows)
The Toolbox provides maintenance information about the printer.
NOTE: The Toolbox can be installed from the HP Software CD if the computer meets the
system requirements.
Open the Toolbox
•
On the computer desktop, click Start, select Programs or All Programs, click HP, click the
folder for your printer, and then select the icon with your printer's name.
•
Double-click Printer Preferences, and then double-click Maintenance Tasks.
HP Utility (Mac OS X)
HP Utility contains tools to configure print settings, calibrate the printer, order supplies online, and
find website support information.
NOTE: The features available in HP Utility vary depending on the selected printer.
Ink level warnings and indicators provide estimates for planning purposes only. When you
receive a low-ink warning message, consider having a replacement cartridge available to
avoid possible printing delays. You do not need to replace cartridges until prompted to do so.
To open HP Utility
Double-click the HP Utility icon. This icon is located in the Hewlett-Packard folder in the
Applications folder at the top level of the hard disk.
Embedded web server
When the printer is connected to a network, you can use the printer's home page (embedded web
server or EWS) to view status information, change settings, and manage it from your computer.
NOTE: For a list of system requirements for the embedded web server, see Embedded web
server specifications.
To view or change some settings, you might need a password.
You can open and use the embedded web server without being connected to the Internet.
However, some features are not available.
This section contains the following topics:
•
About cookies
•
To open the embedded web server
About cookies
The embedded web server (EWS) places very small text files (cookies) on your hard drive when
you are browsing. These files let the EWS recognize your computer the next time you visit. For
120
Printer management tools
example, if you have configured the EWS language, a cookie helps remember which language
you have selected so that the next time you access the EWS, the pages are displayed in that
language. Though some cookies are cleared at the end of each session (such as the cookie that
stores the selected language), others (such as the cookie that stores customer-specific
preferences) are stored on the computer until you clear them manually.
You can configure your browser to accept all cookies, or you can configure it to alert you every
time a cookie is offered, which allows you to decide which cookies to accept or refuse. You can
also use your browser to remove unwanted cookies.
NOTE: Depending on your printer, if you disable cookies, you also disable one or more of
the following features:
•
Starting where you left the application (especially useful when using setup wizards)
•
Remembering the EWS browser language setting
•
Personalizing the EWS Home page
For information about how to change your privacy and cookie settings and how to view or delete
cookies, see the documentation available with your web browser.
To open the embedded web server
NOTE: The printer must be on a network and must have an IP address. The IP address and
hostname for the printer are listed on the status report. For more information, see Understand
the network configuration page.
In a supported web browser on your computer, type the IP address or hostname assigned to the
printer.
For example, if the IP address is 123.123.123.123, type the following address into the web
browser: http://123.123.123.123
TIP: After opening the embedded web server, you can bookmark it so that you can return to
it quickly.
TIP: If you are using the Safari web browser in Mac OS X, you can also use the Bonjour
bookmark to open the EWS without typing the IP address. To use the Bonjour bookmark,
open Safari, and then from the Safari menu, click Preferences. On the Bookmarks tab, in
the Bookmarks bar section, select Include Bonjour, and then close the window. Click the
Bonjour bookmark, and then select your networked device to open the EWS.
Embedded web server
121
E
122
How do I?
•
Get started
•
Print
•
HP ePrint
•
Work with ink cartridges
•
Solve a problem
How do I?
F
Errors (Windows)
Low on ink
The ink cartridge identified in the message is low on ink.
Ink level warnings and indicators provide estimates for planning purposes only. When you receive
a low ink warning message, consider having a replacement cartridge available to avoid possible
printing delays. You do not need to replace cartridges until prompted to do so.
For information about replacing ink cartridges, see Replace the ink cartridges. For information
about ordering ink cartridges, see Order printing supplies online. For information about recycling
used ink supplies, see HP inkjet supplies recycling program.
NOTE: Ink from the cartridges is used in the printing process in a number of different ways,
including in the initialization process, which prepares the printer and cartridges for printing. In
addition, some residual ink is left in the cartridge after it is used. For more information
seewww.hp.com/go/inkusage.
Cartridge Problem
The ink cartridge identified in the message is missing, damaged, incompatible, or inserted into the
wrong slot in the printer.
NOTE: If the cartridge is identified in the message as incompatible, see Order printing
supplies online for information about obtaining cartridges for the printer.
To solve this problem, try the following solutions. Solutions are listed in order, with the most likely
solution first. If the first solution does not solve the problem, continue trying the remaining
solutions until the issue is resolved.
•
Solution 1: Turn the printer off and on
•
•
Solution 2: Install the ink cartridges correctly
Solution 3: Replace the ink cartridge
Solution 1: Turn the printer off and on
Turn off the printer, and then turn it on again.
If the problem persists, try the next solution.
Solution 2: Install the ink cartridges correctly
Make sure all of the ink cartridges are properly installed:
1.
Gently pull open the ink cartridge access door.
2.
Remove the ink cartridge by pushing it in to release it, and then pulling it firmly toward you.
3.
4.
Insert the cartridge into the slot. Press firmly on the cartridge to ensure proper contact.
Close the ink cartridge access door and check if the error message has gone away.
Replace the ink cartridge
Replace the indicated ink cartridge. For more information, see Replace the ink cartridges.
NOTE: If your cartridge is still under warranty, contact HP support for service or
replacement. For more information about ink cartridge warranty, see ink cartridge warranty
information. If the problem persists after you replace the cartridge, contact HP support. For
more information, see HP support.
Errors (Windows)
123
Appendix F
Paper Mismatch
The paper size or type selected in the printer driver does not match the paper loaded in the
printer. Make sure that the correct paper is loaded in the printer, and then print the document
again. For more information, see Load media.
NOTE: If the paper loaded in the printer is the correct size, change the selected paper size
in the printer driver, and then print the document again.
The cartridge cradle cannot move
Something is blocking the ink cartridge cradle (the part of the printer that holds the ink cartridges).
To clear the obstruction, press
(Power) button to turn off the printer, and then check the printer
for jams.
For more information, see Clear jams.
Paper Jam
Paper has become jammed in the printer.
Before you try to clear the jam, check the following:
•
Make sure that you have loaded paper that meets specifications and is not wrinkled, folded,
or damaged.
•
Make sure that the printer is clean.
•
Make sure that the trays are loaded correctly and are not too full. For more information, see
Load media.
For instructions on clearing jams, as well as more information about how to avoid jams, see Clear
jams.
The printer is out of paper
The default tray is empty.
Load more paper, and then touch OK.
For more information, see Load media.
Document failed to print
The printer could not print the document because a problem occurred in the printing system.
For information about solving printing problems, see Solve printer problems.
Printer failure
There was a problem with the printer. Usually, you can resolve such problems by completing the
following steps:
1.
Press
(Power) button to turn off the printer.
2.
Unplug the power cord, and then plug in the power cord again.
3.
Press
(Power) button to turn on the printer.
If this problem persists, write down the error code provided in the message, and then contact HP
support. For more information, see HP support.
124
Errors (Windows)
Door or cover open
Before the printer can print documents, all doors and covers must be closed.
TIP: When completely closed, most doors and covers snap into place.
If the problem persists after you’ve securely closed all doors and covers, contact HP support. For
more information, see HP support.
Previously used ink cartridge installed
The ink cartridge identified in the message was previously used in a different printer.
You can use ink cartridges in different printers, but if the cartridge was left outside of a printer for
an extended period of time, the print quality of your documents might be affected. Also, if you use
ink cartridges that have been used in a different printer, the ink level indicator might be inaccurate
or unavailable.
If the print quality is unsatisfactory, try cleaning the printheads. For more information, see Clean
the printhead.
NOTE: Ink from the cartridges is used in the printing process in a number of different ways,
including in the initialization process, which prepares the printer and cartridges for printing,
and in printhead servicing, which keeps print nozzles clear and ink flowing smoothly. In
addition, some residual ink is left in the cartridge after it is used. For more information, see
www.hp.com/go/inkusage.
For more information, see Supplies.
Ink cartridges depleted
The cartridges listed in the message must be replaced to resume printing. HP recommends that
you do not remove an ink cartridge until a replacement is ready to install.
See Replace the ink cartridges
Ink cartridge failure
The cartridges listed in the message are damaged or have failed.
See Replace the ink cartridges
Printer supply upgrade
The cartridge listed in the message can only be used to upgrade one printer. Click OK to use it on
this printer. If you do not wish to proceed with the supply upgrade for this printer, click Cancel
Print and then remove the cartridge.
Printer supply upgrade successful
The supply upgrade was successful. The cartridges listed in the message can now be used in the
printer.
Printer supply upgrade problem
The supply upgrade was not successful. The cartridges listed in the message can still be used in
this printer. Replace the Supply Upgrade cartridge. For more information, see Replace the ink
cartridges.
Printer supply upgrade problem
125
Appendix F
Non-HP ink cartridges installed
HP cannot guarantee the quality or reliability of non-HP supplies. Printer service or repairs
required as a result of using a non-HP supply will not be covered under warranty. If you believe
you purchased Genuine HP ink cartridges, visit HP at www.hp.com/go/anticounterfeit for more
information or to report fraud.
Using Genuine HP Cartridges has its Rewards
HP rewards loyal customers for using genuine HP supplies. Click the button below the message
to view Rewards online. Reward may not be available in all regions.
Counterfeit Cartridge Advisory
The installed cartridge is not a new, genuine HP cartridge. Contact the store where this cartridge
was purchased. To report suspected fraud, visit HP at www.hp.com/go/anticounterfeit. To
continue using the cartridge, click Continue.
Used, Refilled or Counterfeit Cartridge Detected
The original HP ink in the cartridge has been depleted. The solution for this problem is to replace
the ink cartridge or click OK to continue using the cartridge. For more information, see Replace
the ink cartridges. HP rewards loyal customers for using genuine HP supplies. Click the button
below the message to view Rewards online. Rewards may not be available in all regions.
WARNING! HP's ink cartridge warranty does not cover non-HP ink or cartridges. HP's
printer warranty does not cover repairs or service due to use of non-HP cartridges or ink. HP
does not guarantee the quality or reliability of non-HP ink. Information about non-HP ink levels
will not be available.
Use SETUP cartridges
Use the SETUP cartridges that came with the printer for printer initialization. You must replace the
cartridge with the setup cartridge to clear this message. For more information, see Replace the ink
cartridges.
Do not use SETUP cartridges
SETUP cartridges cannot be used after the printer has been initialized. Remove and install nonSETUP cartridges. For more information, see Replace the ink cartridges.
New printhead ink alert
The used cartridges listed in the message might not have enough ink to complete one-time
startup processes.
Solution: Install new cartridges or click Continue to use installed cartridges.
If startup cannot complete with installed cartridges, new cartridges will be needed. For information
on how to install new cartridges, see Replace the ink cartridges.
Use black ink only?
The cartridges listed in the message are out of ink.
Solutions: To print in color, replace the empty cartridges. For information about how to install new
cartridges, see Replace the ink cartridges.
126
Errors (Windows)
To temporarily print using Black ink only, click Use Black Only. The printer will replace color with
grayscale. The empty cartridges will need to be replaced soon.
CAUTION: Do not remove the empty color cartridge to print in Use Black Only mode.
Use color ink only?
The black cartridge is out of ink.
Solutions: To temporarily replace black with color, click Use Color Only. Black will be simulated.
Text and photo quality will differ from those printed when using all cartridges. The black cartridge
will need to be replaced soon.
To print with black, replace the black ink cartridge. For information about how to install new
cartridges, see Replace the ink cartridges.
CAUTION: Do not remove the empty black cartridge to print in Use Color Only mode.
Incompatible ink cartridges
The ink cartridge is not compatible with your printer.
Solution: Remove this cartridge immediately and replace with a compatible ink cartridge. For
information about how to install new cartridges, see Replace the ink cartridges.
Unable to Communicate with Printer
The computer cannot communicate with the printer because one of the following events has
occurred:
•
The printer has been turned off.
•
The cable connecting the printer, such as a USB cable or a network (Ethernet) cable, has
been disconnected..
•
If the printer is connected to a wireless network, the wireless connection has been broken.
To solve this problem, try the following solutions:
•
Make sure the printer is turned on and that the
•
Make sure the power cord and other cables are working and are firmly connected to the
printer.
•
Make sure the power cord is connected firmly to a functioning, alternating current (AC)
power outlet.
If the printer is connected to a network, make sure the network is functioning properly. For
more information, see Solve wired (Ethernet) network problems.
•
•
(Power button) light is on.
If the printer is connected to a wireless network, make sure the wireless network is
functioning properly. For more information, see Solve wireless problems.
Ink sensor failure
The ink sensor has failed and the printer can no longer print.
Contact HP support. For more information, see www.hp.com/go/customercare.
Ink sensor warning
The ink sensor is reporting an unexpected condition. This could be caused by the cartridge, or the
sensor may have failed. If the sensor has failed, it can no longer sense when your cartridges are
out of ink. Printing with an empty cartridge will cause air to enter the ink system, which causes
poor print quality. Significant amounts of ink will be used up to recover from this condition, which
will deplete much of the ink supply for all cartridges.
Ink sensor warning
127
Appendix F
Solution: Click OK to continue printing or replace the cartridge. For information about how to
install new cartridges, see Replace the ink cartridges.
Problem with printer preparation
The printer clock has failed and ink preparation may not be complete. The estimated Ink Level
gauge might be inaccurate.
Solution: Check the print quality of your print job. If it is not satisfactory, running the printhead
cleaning procedure from the toolbox might improve it. For more information, see Clean the
printhead.
Color cartridge out of ink
The cartridges listed in the message are out of ink.
Solutions: To print in color, replace the empty cartridges. For information about how to install new
cartridges, see Replace the ink cartridges.
To temporarily print using black ink only, click Cancel Print and then re-send the print job. The
Use black ink only? message appears before the job prints. The empty cartridges will need to be
replaced soon.
CAUTION: Do not remove the empty color cartridge to print in Use Black Only mode.
Black cartridge out of ink
The black cartridge is out of ink.
Solutions: Replace the black ink cartridge. For information about how to install new cartridges, see
Replace the ink cartridges.
To temporarily replace black with color, click Cancel Print and re-send the print job. The Use
color ink only? message appears before the job prints. The black cartridge will need to be
replaced soon.
CAUTION: Do not remove the empty black cartridge to print in Use Color Only mode.
128
Errors (Windows)
Index
A
E
accessibility 3, 6
accessories
printer status report 63
warranty 80
acoustic emissions 89
after the support period 39
align printhead 67
electrical specifications 88
embedded web server
about 120
opening 121
system requirements 84
troubleshoot, cannot be
opened 59
envelopes
sizes supported 85
tray supporting 86
environmental specifications 88
environmental sustainability
program 98
EWS. See embedded web
server
B
blank pages, troubleshoot
print 42
C
capacity
trays 86
cards
sizes supported 85
tray supporting 86
cartridges. See ink cartridges
clean
exterior 17
printhead 67
Configure
firewall 58
connection type
change 116
connectors, locating 10
control panel
illustration 72
lights, understanding 72
custom-size paper
Mac OS 25
print on 24
custom-sized media
sizes supported 86
customer support
electronic 36
cut-off pages, troubleshoot 43
D
diagnostic page 47
driver
warranty 80
duty cycle 82
F
Firewall
configure 58
firewalls, troubleshoot 41
fonts supported 82
H
head 66
Hewlett-Packard Company
notices 3
HP software
uninstall from Windows 118
HP Utility (Mac OS X)
opening 120
humidity specifications 88
I
ink cartridge access door,
locating 9
Ink cartridges
warranty 80
ink cartridges
check ink levels 32
lights 72
locating 9
ordering online 110
part numbers 110
replace 32
supported 82
tips 31
yields 82
ink delivery
expiration dates 64
part numbers 64
status 64
ink levels, check 32
input tray
capacity 86
media sizes supported 84
media types and weights
supported 86
installation
hardware installation
suggestions 60
HP software installation
suggestions 61
troubleshooting issues 60
IP address
checking for printer 60
IP settings 113
J
jams
clear 68
media to avoid 13
paper 68, 70
L
language, printer 82, 83
lights on control panel
illustration 72
understanding 72
lights reference 71
link speed, setting 113
load
photo 15, 16
tray 13, 15
load cards 15, 16
load envelopes 15
load media 13
M
Mac OS
custom-size paper 25
Print borderless 26
129
Print photos 24
print settings 20
Mac OS X
HP Utility 120
maintain
printhead 66
maintenance
align printhead 67
check ink levels 32
clean printhead 67
diagnostic page 47
print quality report 47
printhead 66
replace ink cartridges 32
margins
setting, specifications 87
media
clear jams 68
HP, order 111
load tray 13
print on custom-size 24
selecting 13
skewed pages 49
specifications 84
supported sizes 84
troubleshoot feeding 48
types and weights
supported 86
memory
specifications 83
missing or incorrect information,
troubleshoot 43
model number 63
multi-feeds, troubleshoot 49
N
networks
advanced settings 112
connector illustration 10
firewalls, troubleshoot 41
IP settings 113
link speed 113
operating systems
supported 83
protocols supported 84
settings, change 112
solve problems 61
system requirements 84
view and print settings 112
wireless communication
setup 114
wireless settings 65
noise information 89
130
O
operating environment
specifications 88
operating systems
supported 83
output tray
locating 8
media supported 87
P
pages per month (duty
cycle) 82
paper
jams 68, 70
paper-feed problems,
troubleshoot 48
PCL 3 support 82
phone support 36
phone support period
period for support 37
photo media
sizes supported 86
ports, specifications 82
power
specifications 88
troubleshoot 40
power input, locating 10
print
diagnostic page 47
print quality report 47
printer status report 64
troubleshoot 39
Print borderless
Mac OS 26
Windows 26
Print brochures
print 21
Print envelope 22
Print envelopes
Mac OS 22
Print photos
Mac OS 24
Windows 23
print quality report 47
print settings
print quality 44
printer control panel
locating 8
network settings 112
printer driver
warranty 80
printer exterior
clean 17
printer status report
information on 63
print 64
printhead
clean 67
printhead, align 67
printheads
lights 72
ordering online 110
supported 82
printing
slow, troubleshoot 41
processor specifications 83
R
radio interference
reducing 118
regulatory information 95
radio, turn off 112
rear access panel
clear jams 68
illustration 10
recycle
ink cartridges 98
regulatory information 90, 95
regulatory model number 90
replace ink cartridges 32
report
wireless test 116
reports
diagnostic 47
print quality 47
printhead 66
S
security
wireless
communication 117
serial number 63
settings
network 112
skew, troubleshoot
print 49
software
warranty 80
sound pressure 89
specifications
acoustic emissions 89
electrical 88
media 84
network protocols 84
operating environment 88
Index
physical 82
processor and memory 83
storage environment 88
system requirements 83
status
network configuration
page 65
printer status report 63
storage environment
specifications 88
supplies
ordering online 110
printer status report 63
yields 82
support 35
system requirements 83
T
temperature specifications 88
text
troubleshoot 43
Toolbox (Windows)
about 120
opening 120
trays
capacities 86
clear jams 68
load media 13
locating 8
media sizes supported 84
media types and weights
supported 86
paper guides illustration 8
troubleshoot feeding 48
troubleshoot
blank pages printed 42
cut-off pages, incorrect text
or graphics placement 43
embedded web server 59
firewalls 41
jams, paper 70
media not picked up from
tray 48
missing or incorrect
information 43
multiple pages are
picked 49
network configuration
page 65
nothing prints 40
paper-feed problems 48
power 40
print 39
printer status report 63
skewed pages 49
tips 39
troubleshooting
general network
troubleshooting 51
hardware installation
suggestions 60
HP software installation
suggestions 61
installation issues 60
lights 72
solve network problems 61
wired network 51
wireless problems 51
security 117
set up 114
wireless test report
print 116
U
uninstall HP software
Windows 118
USB connection
port, locating 8, 10
specifications 82
V
view
network settings 112
voltage specifications 88
W
warranty 80
websites
accessibility information 3, 6
customer support 36
environmental programs 98
order supplies and
accessories 110
supply yield data sheet 82
Windows
borderless 26
print brochures 21
Print photos 23
print settings 19
system requirements 83
uninstall HP software 118
wireless communication
advanced wireless
troubleshooting 53
basic wireless
troubleshooting 52
radio, turn off 112
reducing interference 118
regulatory information 95
131
132
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