HP N811A User's manual

HP N811A User's manual
OFFICEJET PRO 8100
User Guide
HP Officejet Pro 8100
ePrinter
User Guide
Copyright information
© 2012 Copyright Hewlett-Packard
Development Company, L.P.
Edition 1, 5/2012
Hewlett-Packard Company
notices
The information contained in this
document is subject to change without
notice.
All rights reserved. Reproduction,
adaptation, or translation of this
material is prohibited without prior
written permission of Hewlett-Packard,
except as allowed under copyright laws.
The only warranties for HP products
and services are set forth in the express
warranty statements accompanying
such products and services. Nothing
herein should be construed as
constituting an additional warranty. HP
shall not be liable for technical or
editorial errors or omissions contained
herein.
Acknowledgements
Microsoft, Windows, Windows XP,
Windows Vista, and Windows 7 are
U.S. registered trademarks of Microsoft
Corporation.
ENERGY STAR and the ENERGY
STAR mark are registered U.S. marks.
Safety information
Always follow basic safety precautions
when using this product to reduce risk
of injury from fire or electric shock.
1. Read and understand all instructions
in the documentation that comes with
the printer.
2. Observe all warnings and
instructions marked on the product.
3. Unplug this product from wall outlets
before cleaning.
4. Do not install or use this product near
water, or when you are wet.
5. Install the product securely on
a stable surface.
6. Install the product in a protected
location where no one can step on or
trip over the line cord, and the line cord
cannot be damaged.
7. If the product does not operate
normally, see Solve a problem.
8. There are no user-serviceable parts
inside. Refer servicing to qualified
service personnel.
Contents
1
Get started
Accessibility................................................................................................................................6
Eco..............................................................................................................................................7
Manage power......................................................................................................................7
Conserve printing supplies...................................................................................................8
Understand the printer parts.......................................................................................................8
Front view.............................................................................................................................8
Printing supplies area...........................................................................................................9
Back view..............................................................................................................................9
Use the printer control panel....................................................................................................10
Overview of buttons and lights...........................................................................................10
Change printer settings......................................................................................................11
Print reports........................................................................................................................11
Finding the printer model number.............................................................................................11
Select print media.....................................................................................................................12
Recommended papers for printing ....................................................................................12
Recommended papers for photo printing...........................................................................13
Tips for selecting and using media.....................................................................................14
Load media...............................................................................................................................14
Load standard-size media..................................................................................................15
Load envelopes..................................................................................................................16
Load cards and photo paper...............................................................................................17
Load custom-size media.....................................................................................................18
Install the accessories..............................................................................................................19
Install the automatic two-sided printing accessory (duplexer) ...........................................20
Install Tray 2.......................................................................................................................20
Configure trays...................................................................................................................22
Turn on accessories in the printer driver............................................................................23
To turn on accessories (Windows)...............................................................................23
To turn on accessories (Mac OS X)..............................................................................23
Maintain the printer...................................................................................................................24
Clean the exterior ..............................................................................................................24
Update the printer.....................................................................................................................24
Turn the printer off....................................................................................................................25
2
Print
Print documents........................................................................................................................26
Print documents (Windows)................................................................................................26
Print documents (Mac OS X)..............................................................................................27
Print brochures.........................................................................................................................27
Print brochures (Windows).................................................................................................28
Print brochures (Mac OS X)................................................................................................28
1
Print on envelopes....................................................................................................................28
Print on envelopes (Windows)............................................................................................29
Print on envelopes (Mac OS X)..........................................................................................29
Print photos..............................................................................................................................30
Print photos on photo paper (Windows).............................................................................30
Print photos on photo paper (Mac OS X)...........................................................................30
Print on special and custom-size paper....................................................................................31
Print on special or custom-size paper (Mac OS X).............................................................31
Print borderless documents or photos......................................................................................32
Print borderless documents or photos (Windows)..............................................................32
Print borderless documents or photos (Mac OS X)............................................................33
Print on both sides (duplexing).................................................................................................33
View print resolutions...............................................................................................................34
3
HP ePrint
Set up HP ePrint.......................................................................................................................35
Set up HP ePrint using the HP printer software ................................................................35
Set up HP ePrint using the printer’s control panel..............................................................36
Set up HP ePrint using the embedded web server.............................................................36
Use HP ePrint...........................................................................................................................36
Print using HP ePrint..........................................................................................................37
Find the printer’s email address.........................................................................................37
Turn off HP ePrint...............................................................................................................37
Remove Web Services.............................................................................................................37
4
Work with ink cartridges
Information on ink cartridges and the printhead.......................................................................38
Check the estimated ink levels.................................................................................................39
Print when one or more ink cartridges are depleted.................................................................39
Replace the ink cartridges........................................................................................................40
Store printing supplies..............................................................................................................41
Anonymous Usage Information Storage...................................................................................41
5
Solve a problem
HP support................................................................................................................................43
Obtain electronic support....................................................................................................44
HP support by phone..........................................................................................................44
Before you call..............................................................................................................45
Phone support period...................................................................................................45
Telephone support numbers.........................................................................................45
After the phone support period.....................................................................................47
General troubleshooting tips and resources.............................................................................47
Solve printer problems..............................................................................................................47
The printer shuts down unexpectedly.................................................................................48
Alignment fails....................................................................................................................48
The printer is not responding (nothing prints).....................................................................48
The printer prints slowly......................................................................................................49
The printer is making some unexpected noises.................................................................50
Blank or partial page printed...............................................................................................50
Something on the page is missing or incorrect...................................................................51
Placement of the text or graphics is wrong.........................................................................51
2
Contents
Print quality troubleshooting.....................................................................................................52
Solve paper-feed problems......................................................................................................56
Solve problems using HP ePrint and HP websites...................................................................58
Solve problems using HP ePrint.........................................................................................58
Solve problems using HP websites....................................................................................59
Solve Ethernet network problems.............................................................................................59
General network troubleshooting........................................................................................59
Solve wireless problems...........................................................................................................59
Basic wireless troubleshooting...........................................................................................60
Advanced wireless troubleshooting....................................................................................61
Step 1: Make sure your computer is connected to your network..................................61
Step 2: Make sure that the printer is connected to your network.................................62
Step 3: Check to see if the firewall software is blocking communication......................63
Step 4: Make sure the printer is online and ready........................................................64
Step 5: Make sure the wireless version of the printer is set as the default printer
driver (Windows only)...................................................................................................64
Step 6: Make sure your computer is not connected to your network over a Virtual
Private Network (VPN)..................................................................................................65
After resolving the problems ..............................................................................................65
Configure your firewall software to work with the printer..........................................................66
Solve printer management problems........................................................................................67
Embedded web server cannot be opened..........................................................................67
Troubleshoot installation issues...............................................................................................68
Hardware installation suggestions......................................................................................68
HP software installation suggestions..................................................................................69
Solve network problems.....................................................................................................69
Understand the printer status report.........................................................................................70
Understand the network configuration page.............................................................................72
Printhead maintenance.............................................................................................................74
Clean the printhead............................................................................................................74
Align the printhead..............................................................................................................75
Remove and reinstall the printhead....................................................................................75
Clear jams.................................................................................................................................77
Clear paper jams................................................................................................................77
Avoid paper jams................................................................................................................79
Control panel lights reference...................................................................................................79
A Technical information
Warranty information................................................................................................................87
Hewlett-Packard limited warranty statement......................................................................88
Ink cartridge warranty information......................................................................................89
3
Printer specifications................................................................................................................90
Physical specifications........................................................................................................90
Product features and capacities.........................................................................................90
Processor and memory specifications................................................................................91
System requirements..........................................................................................................91
Network protocol specifications..........................................................................................91
Embedded web server specifications.................................................................................92
Media specifications...........................................................................................................92
Understand specifications for supported media...........................................................92
Set minimum margins...................................................................................................95
Guidelines for printing on both sides of a page............................................................96
Print specifications..............................................................................................................96
HP ePrint and HP website specifications...........................................................................96
HP ePrint specifications................................................................................................96
HP website specifications.............................................................................................97
Environmental specifications..............................................................................................97
Electrical specifications.......................................................................................................97
Acoustic emission specifications........................................................................................97
Regulatory information.............................................................................................................98
FCC statement....................................................................................................................98
Notice to users in Korea.....................................................................................................99
VCCI (Class B) compliance statement for users in Japan..................................................99
Notice to users in Japan about the power cord..................................................................99
GS Declaration (Germany).................................................................................................99
Gloss of housing of peripheral devices for Germany..........................................................99
European Union Regulatory Notice..................................................................................100
Regulatory information for wireless products...................................................................101
Exposure to radio frequency radiation........................................................................101
Notice to users in Brazil..............................................................................................101
Notice to users in Canada..........................................................................................101
Notice to users in Taiwan...........................................................................................101
Regulatory model number................................................................................................102
Environmental product stewardship program.........................................................................103
Paper use.........................................................................................................................103
Plastics.............................................................................................................................103
Material safety data sheets...............................................................................................103
Recycling program............................................................................................................103
HP inkjet supplies recycling program...............................................................................103
Disposal of waste equipment by users in private households in the European
Union................................................................................................................................104
Power consumption..........................................................................................................105
Chemical Substances.......................................................................................................105
Battery information...........................................................................................................105
Battery disposal in Taiwan..........................................................................................105
Attention California users...........................................................................................105
Battery disposal in Netherlands..................................................................................105
EU battery directive..........................................................................................................106
RoHS notices (China only)...............................................................................................107
RoHS notices (Ukraine only)............................................................................................107
Third-party licenses................................................................................................................108
4
Contents
B HP supplies and accessories
Order printing supplies online.................................................................................................116
Supplies..................................................................................................................................116
Ink cartridges and printheads...........................................................................................116
HP media..........................................................................................................................117
C Network setup
Change basic network settings...............................................................................................118
View and print network settings........................................................................................118
Turn the wireless radio on and off....................................................................................118
Change advanced network settings.......................................................................................118
Set link speed...................................................................................................................119
View IP settings................................................................................................................119
Change IP settings...........................................................................................................119
Configure the printer’s firewall settings.............................................................................119
Creating and using firewall rules................................................................................120
Reset network settings.....................................................................................................121
Set up the printer for wireless communication........................................................................121
Before you begin..............................................................................................................122
Set up the printer on your wireless network.....................................................................122
Set up the printer using the HP printer software (Recommended)...................................122
Set up the printer using WiFi Protected Setup (WPS)......................................................122
To connect the printer using the Push Button Method...............................................123
To connect the printer using the PIN Method.............................................................123
Set up the printer using the embedded web server (EWS)..............................................123
Change the connection type.............................................................................................123
To change from an Ethernet connection to a wireless connection.............................123
To change from a USB connection to a wireless connection.....................................124
To change from a wireless connection to a USB or Ethernet connection .................124
Test the wireless connection............................................................................................124
Guidelines for ensuring wireless network security............................................................124
Overview of security settings......................................................................................125
Add hardware addresses to a wireless router (MAC filtering)....................................125
Other wireless security guidelines..............................................................................125
Guidelines for reducing interference on a wireless network.............................................126
Uninstall and reinstall the HP software...................................................................................126
Windows...........................................................................................................................126
Mac OS X.........................................................................................................................127
D Printer management tools
Toolbox (Windows).................................................................................................................128
HP Utility (Mac OS X).............................................................................................................128
Embedded web server............................................................................................................128
About cookies...................................................................................................................129
To open the embedded web server..................................................................................129
Index............................................................................................................................................138
5
1
Get started
This guide provides details about how to use the printer and how to resolve problems.
•
•
•
•
•
•
•
•
•
•
•
Accessibility
Eco
Understand the printer parts
Use the printer control panel
Finding the printer model number
Select print media
Load media
Install the accessories
Maintain the printer
Update the printer
Turn the printer off
NOTE: If you are using the printer with a computer running Windows XP Starter
Edition, Windows Vista Starter Edition, or Windows 7 Starter Edition, some features
might not be available. For more information, see System requirements.
Accessibility
The printer provides a number of features that make it accessible for people with
disabilities.
Visual
The HP software provided with the printer is accessible for users with visual impairments
or low vision by using your operating system's accessibility options and features. The
software also supports most assistive technology such as screen readers, Braille readers,
and voice-to-text applications. For users who are color blind, colored buttons and tabs
used in the HP software and on the printer control panel have simple text or icon labels
that convey the appropriate action.
Mobility
For users with mobility impairments, the HP software functions can be executed through
keyboard commands. The HP software also supports Windows accessibility options such
as StickyKeys, ToggleKeys, FilterKeys, and MouseKeys. The printer doors, buttons,
paper trays, and paper guides can be operated by users with limited strength and reach.
Support
For more details about the accessibility of this printer and HP's commitment to product
accessibility, visit HP's website at www.hp.com/accessibility.
For accessibility information for Mac OS X, visit the Apple website at www.apple.com/
accessibility.
6
Get started
Eco
Hewlett-Packard is committed to providing quality products in an environmentally sound
manner. Design for recycling has been incorporated into this product. For more
information, see Environmental product stewardship program
HP is committed to helping customers reduce their environmental footprint. HP has
provided these features to help you focus on ways to assess and reduce the impact of
your printing choices.
For more information about HP's environmental initiatives, visit www.hp.com/hpinfo/
globalcitizenship/environment/.
Manage power
To conserve electricity, the printer comes with the following features:
Sleep mode
Power usage is reduced while in Sleep mode. After initial setup of printer, the printer will
enter Sleep mode after 5 minutes of inactivity.
To change the setting, complete the following steps:
1.
2.
3.
4.
Open the EWS. For more information, see Embedded web server.
Click the Settings tab.
In the Preferences section, click Energy Save Mode and select the desired option.
Click Apply.
Auto Power-Off
Auto Power-Off is automatically enabled by default when you turn on the printer. When
Auto Power-Off is enabled, the printer will automatically turn off after 8 hours of inactivity
to help reduce energy use. Auto Power-Off is automatically disabled when the printer
establishes a network connection. You can change the Auto Power-Off setting from the
printer software. Once you change the setting, the printer will maintain the setting that
you choose. Auto Power-Off turns the printer off completely, so you must use the power
button to turn the printer back on.
Windows: Open Toolbox. (For more information, see Toolbox (Windows).) In the
Advanced Settings tab, click Change, and then select the preferred amount of time.
Mac OS X: Open HP Utility. (For more information, see HP Utility (Mac OS X).) In the
Printer Settings section, click Power Management, and then select the preferred
amount of time.
TIP: If you are printing through an Ethernet connection over a network, Auto PowerOff should be disabled to ensure that print jobs do not get lost. Even when Auto PowerOff is disabled, the printer will enter a Sleep mode after 5 minutes of inactivity to help
reduce energy use.
Eco
7
Chapter 1
NOTE: The printer’s Sleep Mode and Auto Power-Off features are temporarily not
available if one or more of the ink cartridges are missing. After the cartridge is
reinstalled, these features resume.
CAUTION: HP recommends that you replace any missing cartridges as soon as
possible to avoid print quality issues and possible extra ink usage or damage to the
ink system. Never turn off the printer when ink cartridges are missing.
Conserve printing supplies
To conserve printing supplies such as ink and paper, try the following:
•
•
Change the print mode to a draft setting. Draft setting uses less ink.
Do not clean the printhead unnecessarily. This wastes ink and shortens the life of the
cartridges.
Reduce paper usage by printing on both sides of the paper. If the printer has an
automatic two-sided printing accessory (duplexer), see Print on both sides
(duplexing). Otherwise, you can first print just the odd pages, flip the pages over, and
then print just the even pages.
•
Understand the printer parts
This section contains the following topics:
•
•
•
Front view
Printing supplies area
Back view
Front view
4
1
5
2
6
3
8
1
Top cover
2
Ink-cartridge access door
3
Output tray
4
Control panel display
Get started
7
8
(continued)
5
(Power) button
6
Control panel
7
Output tray extension
8
Tray 1
Printing supplies area
1
Ink-cartridge access door
2
Ink cartridges
Back view
1
2
4
3
1
Ethernet network port
2
Rear universal serial bus (USB) port
3
Power input
4
Automatic two-sided printing accessory (duplexer)
Understand the printer parts
9
Chapter 1
Use the printer control panel
This section contains the following topics:
•
•
•
Overview of buttons and lights
Change printer settings
Print reports
Overview of buttons and lights
For more information about control panel light patterns and messages, see Control panel
lights reference.
1
2
3
4
5
6
12
7
11
10
9
8
Label
Name and Description
1
Printhead align control panel icon. Shows that the printhead requires alignment.
2
Ink cartridge access door open icon. Shows that the printer's ink cartridge access door or top
cover is open.
3
Out of paper icon. Shows that the printer is out of paper.
4
Paper jam icon. Shows that the printer has a paper jam.
5
Resume button and light. The Resume light blinks when the button must be pressed to resume
printing. Press to continue a print job after clearing a paper jam, adding paper, or installing a
cartridge. Press to cancel a print job when a media size mismatch occurs. Press and hold for
three seconds to print a demo page.
6
Cancel button. Press once to stop a print job, or press and hold for three seconds to print a
printer status report.
7
Power button and light. Press to turn the printer on or off. The light indicates whether the printer
is on or off.
10
Get started
(continued)
Label
Name and Description
8
HP ePrint button and light. Press to turn on the HP ePrint function and print an information
page. The light indicates whether the printer is connected to an HP ePrint server.
9
Wireless button and light. Press to turn the wireless network feature on or off. The button is
lit when the wireless network is on.
10
Ethernet network icon. Shows that an Ethernet network connection exists.
11
Wireless network icon. Shows that a wireless network connection exists.
12
Ink cartridge information icons. Displays ink cartridge information, including fill levels.
NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When
you receive a low on ink message, consider having a replacement cartridge available to avoid
possible printing delays. You do not need to replace cartridges until prompted to do so.
Change printer settings
If the printer is connected to a computer, you can change the printer settings using HP
software tools available on your computer — such as the HP printer software, HP Utility
(Mac OS X), or the EWS. For more information about these tools, see Printer
management tools.
Print reports
Use the control panel to print the following reports for the printer.
•
•
Printer status report. Press and hold the (Cancel) button for three seconds.
Network configuration page and Wireless network test page. Press and hold the
(Resume) button, and then press the
(Wireless) button.
•
Demo page. Press and hold the
(Resume) button for three seconds.
Finding the printer model number
In addition to the model name that appears on the front of the printer, the printer has
a specific model number. You can use this number when obtaining support and to help
determine which supplies or accessories are available for your printer.
The model number is printed on a label located near the ink-cartridge access door.
Finding the printer model number
11
Chapter 1
Select print media
The printer is designed to work well with most types of office media. It is best to test
a variety of print media types before buying large quantities. Use HP media for optimum
print quality. Visit the HP website at www.hp.com for more information about HP media.
HP recommends plain papers with the ColorLok logo for printing
and copying of everyday documents. All papers with the ColorLok
logo are independently tested to meet high standards of reliability
and print quality, and produce documents with crisp, vivid color,
bolder blacks and dry faster than ordinary plain papers. Look for
papers with the ColorLok logo in a variety of weights and sizes
from major paper manufacturers.
This section contains the following topics:
•
•
•
Recommended papers for printing
Recommended papers for photo printing
Tips for selecting and using media
Recommended papers for printing
If you want the best print quality, HP recommends using HP papers that are specifically
designed for the type of project you are printing.
Depending on your country/region, some of these papers might not be available.
HP Brochure Paper
HP Professional Paper
HP Premium
Presentation Paper
HP Professional Paper
12
These papers are glossy-coated or matte-coated on both sides for twosided use. They are the perfect choice for producing professional
quality marketing materials such as brochures and mailers, as well as
business graphics for report covers and calendars.
These papers are heavy two-sided matte papers perfect for
presentation, proposals, reports, and newsletters. They are
heavyweight for an impressive look and feel.
HP Bright White Inkjet
Paper
HP Bright White Inkjet Paper delivers high-contrast colors and sharp
text. It is opaque enough for two-sided color usage with no
showthrough, which makes it ideal for newsletters, reports, and flyers.
It features ColorLok Technology for less smearing, bolder blacks, and
vivid colors.
HP Printing Paper
HP Printing Paper is a high-quality multifunction paper. It produces
documents that look and feel more substantial than documents printed
on standard multipurpose or copy paper. It features ColorLok
Technology for less smearing, bolder blacks, and vivid colors.
HP Office Paper
HP Office Paper is a high-quality multifunction paper. It is suitable for
copies, drafts, memos and other everyday documents. It features
ColorLok Technology for less smearing, bolder blacks, and vivid colors.
HP Office Recycled
Paper
HP Office Recycled Paper is a high-quality multifunction paper made
with 30% recycled fiber. It features ColorLok Technology for less
smearing, bolder blacks, and vivid colors.
Get started
(continued)
HP Premium Plus
Photo Paper
HP’s best photo paper is heavyweight for producing professional quality
photos. Features an instant-dry finish for easy handling without
smudging. It resists water, smears, fingerprints, and humidity. It is
available in several sizes, including A4, 8.5 x 11 inch, 10 x 15 cm (4 x
6 inch), 13 x 18 cm (5 x 7 inch), and two finishes – glossy or soft-gloss
(satin matte). It is acid-free for longer lasting documents.
HP Advanced Photo
Paper
This thick photo paper features an instant-dry finish for easy handling
without smudging. It resists water, smears, fingerprints, and humidity.
Your prints have a look and feel comparable to a store processed photo.
It is available in several sizes, including A4, 8.5 x 11 inch, 10 x 15 cm
(4 x 6 inch), 13x18 cm (5 x7 inch), and two finishes – glossy or soft gloss
(satin matte). It is acid-free for longer lasting documents.
HP Everyday Photo
Paper
Print colorful, everyday snapshots at a low cost, using paper designed
for casual photo printing. This affordable, photo paper dries quickly for
easy handling. Get sharp, crisp images when you use this paper with
any inkjet printer. Available in semi-gloss finish in 8.5 x11 inch, A4, 4
x 6 inch and 10 x 15 cm. It is acid-free for longer lasting documents.
To order HP papers and other supplies, go to www.hp.com. Go to Shop for Products
and Services, and select Ink, toner and paper .
NOTE: At this time, some portions of the HP website are available in English only.
Recommended papers for photo printing
For the best print quality, HP recommends using HP papers that are specifically designed
for the type of project you are printing. Depending on your country/region, some of these
papers might not be available.
Depending on your country/region, some of these papers might not be available.
HP Premium Plus
Photo Paper
HP’s best photo paper is heavyweight for producing professional quality
photos. Features an instant-dry finish for easy handling without
smudging. It resists water, smears, fingerprints, and humidity. It is
available in several sizes, including A4, 8.5 x 11 inch, 10 x 15 cm (4 x
6 inch), 13 x 18 cm (5 x 7 inch), and two finishes – glossy or soft-gloss
(satin matte). It is acid-free for longer lasting documents.
HP Advanced Photo
Paper
This thick photo paper features an instant-dry finish for easy handling
without smudging. It resists water, smears, fingerprints, and humidity.
Your prints have a look and feel comparable to a store processed photo.
It is available in several sizes, including A4, 8.5 x 11 inch, 10 x 15 cm
(4 x 6 inch), 13x18 cm (5 x7 inch), and two finishes – glossy or soft gloss
(satin matte). It is acid-free for longer lasting documents.
HP Everyday Photo
Paper
Print colorful, everyday snapshots at a low cost, using paper designed
for casual photo printing. This affordable, photo paper dries quickly for
easy handling. Get sharp, crisp images when you use this paper with
any inkjet printer. Available in semi-gloss finish in 8.5 x11 inch, A4, 4
x 6 inch, and 10 x 15 cm. It is acid-free for longer lasting documents.
HP Photo Value Packs
HP Photo Value Packs conveniently package original HP ink cartridges
and HP Advanced Photo Paper to save you time and take the
guesswork out of printing affordable, lab-quality photos with your HP
printer. Original HP inks and HP Advanced Photo Paper have been
designed to work together so your photos are long lasting and vivid,
Select print media
13
Chapter 1
(continued)
print after print. Great for printing out an entire vacation’s worth of
photos or multiple prints to share.
To order HP papers and other supplies, go to www.hp.com. Go to Shop for Products
and Services and select Ink, toner and paper.
NOTE: At this time, some portions of the HP website are available in English only.
Tips for selecting and using media
For the best results, observe the following guidelines.
•
•
•
•
•
Always use media that conforms to the printer specifications. For more information,
see Media specifications.
Load only one type of media at a time into a tray.
When loading the trays, make sure the media is loaded correctly. For more
information, see Load media.
Do not overload the tray. For more information, see Load media
To prevent jams, poor print quality, and other printing problems, avoid loading the
following media in the trays.
◦ Multipart forms
◦ Media that is damaged, curled, or wrinkled
◦ Media with cutouts or perforations
◦ Media that is heavily textured, embossed, or does not accept ink well
◦ Media that is too lightweight or stretches easily
◦ Media that contains staples or clips
Load media
This section provides instructions for loading media into the printer.
This section contains the following topics:
•
•
•
•
14
Load standard-size media
Load envelopes
Load cards and photo paper
Load custom-size media
Get started
Load standard-size media
To load media
Use these instructions to load standard media.
1. Pull out Tray 1.
2. Insert the media print-side down in the center of the tray. Make sure the stack of media
aligns with the line on the width guide, and is not higher than the paper stack line on
the guide.
NOTE: Do not load paper while the printer is printing.
3. Slide the media guides in the tray to adjust them for the media size that you have
loaded, and then reinsert the tray.
Load media
15
Chapter 1
4. Pull out the extension on the output tray.
Load envelopes
To load envelopes
Use these instructions to load an envelope.
1. Pull out Tray 1.
2. Insert the envelopes print-side down and load according to the graphic. Make sure
the stack of envelopes does not exceed the line marking in the tray.
NOTE: Do not load paper while the printer is printing.
16
Get started
3. Slide the media guides in the tray to adjust them for the media size that you have
loaded, and then reinsert the tray.
4. Pull out the extension on the output tray.
Load cards and photo paper
To load cards and photo paper
Use these instructions to load photo paper.
1. Pull out Tray 1.
Load media
17
Chapter 1
2. Insert the media print-side down in the center of the tray. Make sure the stack of media
aligns with the line on the width guide, and is not higher than the paper stack line on
the guide.
NOTE: Do not load paper while the printer is printing.
3. Slide the media guides in the tray to adjust them for the media size that you have
loaded, and then reinsert the tray.
4. Pull out the extension on the output tray.
Load custom-size media
To load custom-size media
Use these instructions to load custom-size media.
CAUTION: Use only custom-size media that is supported by the printer. For more
information, see Media specifications.
1. Pull out Tray 1.
2. Insert the media print-side down in the center of the tray. Make sure the stack of media
aligns with the line on the width guide, and is not higher than the paper stack line on
the guide.
NOTE: Do not load paper while the printer is printing.
18
Get started
3. Slide the media guides in the tray to adjust them for the media size that you have
loaded, and then reinsert the tray.
4. Pull out the extension on the output tray.
Install the accessories
This section contains the following topics:
•
•
•
•
Install the automatic two-sided printing accessory (duplexer)
Install Tray 2
Configure trays
Turn on accessories in the printer driver
Install the accessories
19
Chapter 1
Install the automatic two-sided printing accessory (duplexer)
You can print on both sides of a sheet of paper automatically. For information on using
the duplexer, see Print on both sides (duplexing).
To install the duplexer
▲ Slide the duplexer into the back of the printer until the unit locks into place. Do not
press the buttons on either side of the duplexer when installing the unit; use them
only for removing the unit from the printer.
Install Tray 2
NOTE: Tray 2 is available as an optional accessory.
Tray 2 can hold up to 250 sheets of plain paper. For ordering information, see HP supplies
and accessories.
To install Tray 2
1. Unpack the tray, remove the packing tapes and materials, and move the tray to the
prepared location. The surface must be sturdy and level.
2. Turn off the printer, and disconnect the power cord.
3. Set the printer on top of the tray.
CAUTION: Be careful to keep your fingers and hands clear of the bottom of the
printer.
20
Get started
4. Connect the power cord and turn on the printer.
5. Enable Tray 2 in the printer driver. For more information, see Turn on accessories in
the printer driver.
To load Tray 2
1. Pull the tray out of the printer by grasping under the front of the tray.
2. Insert the paper print-side down in the center of the tray. Make sure the stack of paper
aligns with the line on the width guide, and does not exceed the line marking on the
guide.
NOTE: Tray 2 can be loaded only with plain paper.
3. Slide the media guides in the tray to adjust them for the size that you have loaded.
Install the accessories
21
Chapter 1
4. Gently reinsert the tray.
5. Pull out the extension on the output tray.
Configure trays
NOTE: Tray 2 is an optional accessory. For ordering information, see Order printing
supplies online.
To configure the trays, you must have Tray 2 installed and turned on.
By default, the printer draws media from Tray 1. If Tray 1 is empty, the printer draws media
from Tray 2 (if it is installed and loaded with media). You can change this default behavior
by using the following features:
•
•
Tray Lock: Use this feature to protect special media such as letterhead or preprinted
media from accidental use. If the printer runs out of media while printing a document,
it will not use media from a locked tray to complete the print job.
Default Tray: Use this feature to determine the first tray from which the printer draws
media.
NOTE: To use the tray lock and default tray settings, you must select the automatic
tray selection option in the printer software. Also, if the printer is on a network and
you set a default tray, the setting will affect all users of the printer.
Tray 2 is designed to hold only plain paper.
The following table lists possible ways you can use the tray settings to meet your printing
needs.
I want to...
Follow these steps
Load both trays with the same media, and have
the printer pick media from one tray if the other
one is empty.
•
Have both special media (such as
transparencies or letterhead) and plain paper
loaded in the trays.
•
Load media in both trays but have the printer
pick media from a specific tray first.
22
Get started
•
•
•
•
•
Load media in Tray 1 and Tray 2. For more
information, see Load media.
Make sure tray lock is disabled.
Load special media in Tray 1 and plain
paper in Tray 2.
Make sure the default tray is set to Tray 2.
Make sure tray lock is set to Tray 1.
Load media in Tray 1 and Tray 2.
Make sure default tray is set to the
appropriate tray.
To configure the trays
1. Make sure the printer is turned on.
2. Perform one of the following:
Embedded web server
▲ Click the Settings tab and click Paper Handling in the left panel.
Print driver (Windows)
To configure default tray, complete the following steps:
a. Click Start, and then click Printers or Printers and Faxes or Devices and
Printers.
- Or Click Start, click Control Panel, and then double-click Printers.
b. Right-click the printer icon, and then click Properties or Printing Preferences.
c. Click the Paper/Quality tab.
d. In the Tray Selection group, select the desired tray from the Paper Source dropdown list.
HP Printer Utility (Mac OS X)
▲ Click Paper Handling from the Printer Settings panel.
3. Click OK or Apply after changing the desired tray settings.
Turn on accessories in the printer driver
•
•
To turn on accessories (Windows)
To turn on accessories (Mac OS X)
To turn on accessories (Windows)
1. Click Start, and then click Printers or Printers and Faxes or Devices and
Printers.
- Or Click Start, click Control Panel, and then double-click Printers.
2. Right-click the printer icon, and then click Properties.
3. Select the Device Settings tab. Click the accessory that you want to turn on, click
Installed from the drop-down menu, and then click OK.
To turn on accessories (Mac OS X)
Mac OS X automatically turns on all accessories in the printer driver when you install the
printer software. If you add a new accessory later, follow these steps:
1.
2.
3.
4.
Open the System Preferences and then select Print & Fax or Print & Scan.
Select the printer from list of printers, and then click Options & Supplies.
Click the Driver tab.
Select the options you want to install, and then click OK.
23
Chapter 1
Maintain the printer
This section provides instructions for keeping the printer in top working condition. Perform
this maintenance procedure as necessary.
•
Clean the exterior
Clean the exterior
WARNING! Before cleaning the printer, turn off the power and unplug the power
cord from the electrical socket.
Use a soft, damp, lint-free cloth to wipe dust, smudges, and stains off of the case. Keep
fluids away from the interior of the printer, as well as from the printer control panel.
Update the printer
HP is always working to improve the performance of its printers and bring you the latest
features. If the printer is connected to a network and Web Services has been enabled,
you can check for and install printer updates.
Update the printer
1. Open the EWS. For more information, see Embedded web server.
2. Click the Web Services tab.
3. In the Web Services Settings section, click Product Update, click Check Now, and
follow the onscreen instructions.
4. If the product update option is not available, follow these instructions:
a. In the Web Services Settings section, click Setup, click Continue, and follow
the onscreen instructions.
b. If prompted, choose to allow the printer to check for and install printer updates.
NOTE: If a printer update is available, the printer will download and install the
update, and then restart.
NOTE: If prompted for proxy settings and if your network uses proxy settings,
follow the instructions on the screen to set up a proxy server. If you do not have
the details, contact your network administrator or the person who set up the
network.
24
Get started
Turn the printer off
Turn the printer off by pressing the
(Power) button located on the printer. Wait until
the power light turns off before unplugging the power cord or turning off a power strip.
CAUTION: If you incorrectly turn the printer off, the print carriage might not return
to the correct position causing problems with the ink cartridges and print quality
issues.
CAUTION: HP recommends that you replace any missing cartridges as soon as
possible to avoid print quality issues and possible extra ink usage or damage to the
ink system. Never turn off the printer when ink cartridges are missing.
Turn the printer off
25
2
Print
Most print settings are automatically handled by the software application. Change the
settings manually only when you want to change print quality, print on specific types of
paper, or use special features. For more information about selecting the best print media
for your documents, see Select print media.
Choose a print job to continue:
Print documents
Print brochures
Print on envelopes
Print photos
Print on special and custom-size paper
Print borderless documents or photos
Print documents
Follow the instructions for your operating system.
•
•
Print documents (Windows)
Print documents (Mac OS X)
NOTE: This printer includes HP ePrint, a free service from HP that allows you to
print documents on your HP ePrint-enabled printer anytime, from any location, and
without any additional software or printer drivers. For more information, see HP
ePrint.
Print documents (Windows)
1. Load paper in the tray. For more information, see Load media.
2. On the File menu in your software application, click Print.
26
Print
3. Make sure the printer you want to use is selected.
4. To change settings, click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. Change the paper orientation on the Layout tab, and paper source, media type, paper
size, and quality settings on the Paper/Quality tab. To print in black and white, click
the Advanced button, and then change the Print in Grayscale option.
NOTE: If you want to print a black and white document using black ink only, click
the Advanced button. From the Print in Grayscale drop-down menu select
Black Ink Only, then click the OK button. If you see Black and White as an option
on the Paper/Quality tab or the Layout tab, select it.
6. Click OK.
7. Click Print or OK to begin printing.
Print documents (Mac OS X)
1. Load paper in the tray. For more information, see Load media.
2. Select a paper size:
a. From the File menu in your software application, click Page Setup.
NOTE: If you do not see a Page Setup menu item, go to step 3.
3.
4.
5.
6.
b. Make sure the printer you want to use is selected in the Format For pop-up menu.
c. Select the paper size from the Paper Size pop-up menu, and then click OK.
From the File menu in your software application, click Print.
Make sure the printer you want to use is selected.
Select the paper size from the Paper Size pop-up menu (if available).
Change the print settings for the option provided in the pop-up menus, as appropriate
for your project.
NOTE: If you do not see any options, click the disclosure triangle next to the
Printer pop-up menu or click Show Details.
7. Click Print to begin printing.
Print brochures
Follow the instructions for your operating system.
•
•
Print brochures (Windows)
Print brochures (Mac OS X)
NOTE: This printer includes HP ePrint, a free service from HP that allows you to
print documents on your HP ePrint-enabled printer anytime, from any location, and
without any additional software or printer drivers. For more information, seeHP
ePrint.
Print brochures
27
Chapter 2
Print brochures (Windows)
NOTE: To set print settings for all print jobs, make the changes in the HP software
provided with the printer. For more information on the HP software, see Printer
management tools.
1.
2.
3.
4.
5.
6.
7.
8.
Load paper in the tray. For more information, see Load media.
On the File menu in your software application, click Print.
Make sure the printer you want to use is selected.
To change settings, click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
Click the Layout tab, and change the paper orientation if necessary.
Click the Paper/Quality tab, select the appropriate paper type for brochure from the
Media drop-down list, and then change the paper source, paper size, and quality
settings if necessary.
To print in black and white, click the Advanced button, and then change the Print in
Grayscale option.
Click OK, and then click Print or OK to begin printing.
Print brochures (Mac OS X)
1. Load paper in the tray. For more information, see Load media.
2. Select a paper size:
a. From the File menu in your software application, click Page Setup.
NOTE: If you do not see a Page Setup menu item, go to step 3.
3.
4.
5.
6.
b. Make sure the printer you want to use is selected in the Format For pop-up menu.
c. Select the paper size from the Paper Size pop-up menu, and then click OK.
From the File menu in your software application, click Print.
Make sure the printer you want to use is selected.
Select the paper size from the Paper Size pop-up menu (if available).
Click Paper Type/Quality from the pop-up menu, and then select the following
settings:
• Paper Type: The appropriate brochure paper type
• Quality: Normal or Best
NOTE: If you do not see these options, click the disclosure triangle next to the
Printer pop-up menu or click Show Details.
7. Select any other print settings that you want, and then click Print to begin printing.
Print on envelopes
Avoid envelopes with the following characteristics:
•
•
28
Print
Very slick finish
Self-stick adhesives, clasps, or windows
•
•
Thick, irregular, or curled edges
Areas that are wrinkled, torn, or otherwise damaged
Make sure the folds of envelopes you load in the printer are sharply creased.
NOTE: For more information about printing on envelopes, see the documentation
available with the software program you are using.
Follow the instructions for your operating system.
•
•
Print on envelopes (Windows)
Print on envelopes (Mac OS X)
Print on envelopes (Windows)
1.
2.
3.
4.
Load envelopes print-side down in the tray. For more information, see Load media.
On the File menu in your software application, click Print.
Make sure the printer you want to use is selected.
To change settings, click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. On the Layout tab, change the orientation to Landscape.
6. Click Paper/Quality, and then select the appropriate envelope type from the Paper
Size drop-down list.
TIP: You can change more options for the print job by using the features
available on the other tabs in the dialog box.
7. Click OK, and then click Print or OK to begin printing.
Print on envelopes (Mac OS X)
1. Load envelopes in the tray. For more information, see Load media.
2. Select a paper size:
a. From the File menu in your software application, click Page Setup.
NOTE: If you do not see a Page Setup menu item, go to step 3.
3.
4.
5.
6.
b. Make sure the printer you want to use is selected in the Format For pop-up menu.
c. Select the appropriate envelope size from the Paper Size pop-up menu, and then
click OK.
From the File menu in your software application, click Print.
Make sure the printer you want to use is selected.
Select the appropriate envelope size in the Paper Size pop-up menu (if available).
Select the Orientation option.
NOTE: If you do not see these options, click the disclosure triangle next to the
Printer pop-up menu or click Show Details.
7. Select any other print settings that you want, and then click Print to begin printing.
Print on envelopes
29
Chapter 2
Print photos
Do not leave unused photo paper in the input tray. The paper might start to curl, which
could impair the quality of your printout. Photo paper should be flat before printing.
Follow the instructions for your operating system.
•
•
Print photos on photo paper (Windows)
Print photos on photo paper (Mac OS X)
NOTE: This printer includes HP ePrint, a free service from HP that allows you to
print documents on your HP ePrint-enabled printer anytime, from any location, and
without any additional software or printer drivers. For more information, see HP
ePrint.
Print photos on photo paper (Windows)
1.
2.
3.
4.
Load paper in the tray. For more information, see Load media.
On the File menu in your software application, click Print.
Make sure the printer you want to use is selected.
To change settings, click the option that opens the printer Properties dialog box.
Depending on your software application, this option might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. Click the Paper/Quality tab, and then select the appropriate photo paper type from
the Media drop-down list.
NOTE: Maximum DPI is only supported for color printing on HP Premium Plus
Photo Paper and HP Advanced Photo Paper.
6. Click the Advanced button, and then select Best or Maximum DPI from the Output
Quality drop-down list.
7. To print the photo in black and white, click the Grayscale drop-down menu and select
the following option:
High-Quality Grayscale: uses all the available colors to print your photo in grayscale.
This creates smooth and natural shades of gray.
8. Click OK, and then click Print or OK to begin printing.
Print photos on photo paper (Mac OS X)
1. Load paper in the tray. For more information, see Load media.
2. Select a paper size:
a. From the File menu in your software application, click Page Setup.
NOTE: If you do not see a Page Setup menu item, go to step 3.
b. Make sure the printer you want to use is selected in the Format For pop-up menu.
c. Select the paper size from the Paper Size pop-up menu, and then click OK.
3. From the File menu in your software application, click Print.
4. Make sure the printer you want to use is selected.
5. Select the appropriate paper size from the Paper Size pop-up menu (if available).
30
Print
6. Click Paper Type/Quality from the pop-up menu, and then select the following
settings:
• Paper Type: The appropriate photo paper type
• Quality: Best or Maximum dpi
NOTE: If you do not see these options, click the disclosure triangle next to the
Printer pop-up menu or click Show Details.
7. If necessary, change the photo and color options:
a. Click the disclosure triangle beside Color Options and select the appropriate
Photo Fix options:
• Off: Applies no automatic adjustments to the image.
• Basic: Automatically focuses the image; moderately adjusts image
sharpness.
b. To print the photo in black and white, click Grayscale from the Color pop-up
menu, and then select the following option:
High Quality: Uses all the available colors to print your photo in grayscale. This
creates smooth and natural shades of gray.
8. Select any other print settings that you want, and then click Print to begin printing.
Print on special and custom-size paper
If your application supports custom-size paper, set the size in the application before
printing the document. If not, set the size in the printer driver. You might need to reformat
existing documents to print them correctly on custom-size paper.
Use only custom-size paper that is supported by the printer. For more information, see
Media specifications.
NOTE: Defining custom-size media sizes is only available in the HP printing software
in Mac OS X.
Follow the instructions for your operating system.
•
Print on special or custom-size paper (Mac OS X)
Print on special or custom-size paper (Mac OS X)
NOTE: Before you can print on custom-size paper, you must set up the custom size
in the HP software provided with the printer. For instructions, see Set up custom sizes
(Mac OS X).
1. Load the appropriate paper in the tray. For more information, see Load media.
2. Select a paper size:
a. From the File menu in your software application, click Page Setup.
NOTE: If you do not see a Page Setup menu item, go to step 3.
b. Make sure the printer you want to use is selected in the Format For pop-up menu.
c. Select the paper size from the Paper Size pop-up menu, and then click OK.
3. From the File menu in your software application, click Print.
Print on special and custom-size paper
31
Chapter 2
4.
5.
6.
7.
Make sure the printer you want to use is selected.
Select the appropriate paper size from the Paper Size pop-up menu (if available).
Click Paper Handling from the pop-up menu.
Under Destination Paper Size, click Scale to fit paper size, and then select the
custom size.
8. Select any other print settings that you want, and then click Print to begin printing.
Set up custom sizes (Mac OS X)
1. Load paper in the tray. For more information, see Load media.
2. From the File menu in your software application, click Page Setup, and then make
sure the printer you want to use is selected in the Format For pop-up menu.
- OR From the File menu in your software application, click Print, and then make sure the
printer you want to use is selected.
3. Select Manage Custom Sizes in the Paper Size pop-up menu.
NOTE: If you do not see these options in the Print dialog, click the disclosure
triangle next to the Printer pop-up menu or click Show Details.
4. Click the + on the left side of the screen, double-click Untitled, and type a name for
the new, custom size.
5. In the Width and Height boxes, type the dimensions, and then set the margins, if you
want to customize them.
6. Click OK.
Print borderless documents or photos
Borderless printing lets you print to the edges of certain photo media types and a range
of standard media sizes.
Before printing, open the file and make sure the size of the document or image matches
the size of the media loaded in the printer.
NOTE: Borderless printing is only available in some applications.
Follow the instructions for your operating system.
•
•
Print borderless documents or photos (Windows)
Print borderless documents or photos (Mac OS X)
Print borderless documents or photos (Windows)
1.
2.
3.
4.
Load paper in the tray. For more information, see Load media.
On the File menu in your software application, click Print.
Make sure the printer you want to use is selected.
To change settings, click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. Click the Paper/Quality tab, and then click the Advanced button.
32
Print
6. From the Borderless Printing drop-down list, select Print Borderless.
7. From the Output Quality drop-down list, change the option if necessary, and then
click OK.
8. From the Media drop-down list, select the appropriate paper type.
9. Click OK, and then click Print or OK to begin printing.
Print borderless documents or photos (Mac OS X)
1. Load paper in the tray. For more information, see Load media.
2. Select a borderless paper size:
a. From the File menu in your software application, click Page Setup.
NOTE: If you do not see a Page Setup menu item, go to step 3.
3.
4.
5.
6.
b. Make sure the printer you want to use is selected in the Format For pop-up menu.
c. Select an available borderless paper size from the Paper Size pop-up menu, and
then click OK.
From the File menu in your software application, click Print.
Make sure the printer you want to use is selected.
Select the paper size from the Paper Size pop-up menu (if available).
Click Paper Type/Quality from the pop-up menu, and then select the following
settings:
• Paper Type: The appropriate paper type
• Quality: Best or Maximum dpi
NOTE: If you do not see these options, click the disclosure triangle next to the
Printer pop-up menu or click Show Details.
7. Make sure the Print Borderless check box is selected.
8. If necessary, click the disclosure triangle beside Color Options and select the
appropriate Photo Fix options:
• Off: Applies no automatic adjustments to the image.
• Basic: Automatically focuses the image; moderately adjusts image sharpness.
9. Select any other print settings that you want, and then click Print to begin printing.
Print on both sides (duplexing)
You can print on both sides of a sheet of media automatically by using the automatic twosided printing accessory (duplexer).
TIP: You can perform manual duplexing by first printing only the odd pages, flipping
the pages over, and then printing only the even pages.
Perform two-sided printing (Windows)
1. Load the appropriate media. For more information, see Guidelines for printing on both
sides of a page and Load media.
2. Make sure the duplexer is installed correctly. For more information, see Install the
automatic two-sided printing accessory (duplexer).
Print on both sides (duplexing)
33
Chapter 2
3. With a document open, click Print on the File menu, and then click the button that
opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
4. Under the Print on Both Sides options on the Layout tab, select either Flip on Long
Edge or Flip on Short Edge.
5. Change any other settings, and then click OK.
6. Print your document.
Perform two-sided printing (Mac OS X)
1. Load the appropriate media. For more information, see Guidelines for printing on both
sides of a page and Load media.
2. Make sure the duplexer is installed correctly. For more information, see Install the
automatic two-sided printing accessory (duplexer).
3. Select a paper size:
a. From the File menu in your software application, click Page Setup.
NOTE: If you do not see a Page Setup menu item, go to step 4.
b. Make sure the printer you want to use is selected in the Format For pop-up menu.
c. Select the paper size from the Paper Size pop-up menu, and then click OK.
4. From the File menu in your software application, click Print.
5. Make sure the printer you want to use is selected.
6. Select the paper size from the Paper Size pop-up menu (if available).
NOTE: You might need to select the paper-size option labeled Two-Sided
margins.
7. Click the Two-Sided Printing pop-up menu, select Print Both Sides, and then click
the appropriate binding options for the document.
- OR Click the Layout pop-up menu, and then select the appropriate binding options for
the document from the Two-Sided pop-up menu.
NOTE: If you do not see any options, click the disclosure triangle next to the
Printer pop-up menu or click Show Details.
8. Select any other print settings that you want, and then click Print to begin printing.
View print resolutions
1. In printer driver, click the Paper/Quality tab, and then click the Advanced button.
2. Click the Resolution drop-down list for the print resolutions available.
34
Print
3
HP ePrint
HP ePrint is a free service from HP that allows you to print to your HP ePrint-enabled
printer anywhere you can send an email. Just send your documents and photos to the
email address assigned to your printer when you enable Web Services. No additional
drivers or software are needed.
Once you have signed up for an account on ePrintCenter (www.eprintcenter.com), you
can sign in to view your HP ePrint job status, manage your HP ePrint printer queue, control
who can use your printer’s HP ePrint email address to print, and get help for HP ePrint.
NOTE: To use HP ePrint, the printer must be connected to the Internet (either using
an Ethernet cable or wireless connection). You cannot use these web features if the
printer is connected using a USB cable.
This section contains the following topics:
•
•
•
Set up HP ePrint
Use HP ePrint
Remove Web Services
Set up HP ePrint
To set up HP ePrint, complete the following steps.
•
•
•
Set up HP ePrint using the HP printer software
Set up HP ePrint using the printer’s control panel
Set up HP ePrint using the embedded web server
NOTE: Before you set up HP ePrint, make sure you are connected to the Internet
using either an Ethernet or wireless connection.
NOTE: If you encounter problems, see the HP ePrint light section in Control panel
lights reference.
Set up HP ePrint using the HP printer software
In addition to enabling key printer features, you can use the HP printer software that came
with your printer to set up HP ePrint. If you didn’t set up HP ePrint when you installed the
HP software on your computer, you can still use the software to set up HP ePrint.
To set up HP ePrint, complete the following steps for your operating system:
Windows
1. From the computer desktop, click Start, select Programs or All Programs, click
HP, click the folder for your printer, and then select the icon with your printer’s name.
2. Double-click Web Connected Solutions, and then double-click ePrint Setup. The
printer’s embedded web server opens.
3. Click the Web Services tab.
HP ePrint
35
Chapter 3
4. In the Web Services Settings section, click Setup, click Continue, and follow the
onscreen instructions to accept the terms of use.
5. If prompted, choose to allow the printer to check for and install printer updates.
NOTE: If a printer update is available, the printer will download and install the
update, and then restart. You will have to repeat the instructions from step 1 to
set up HP ePrint.
NOTE: If prompted for proxy settings and if your network uses proxy settings,
follow the instructions on the screen to set up a proxy server. If you do not have
the details, contact your network administrator or the person who set up the
network.
6. When the printer is connected to the server, the printer prints an information page.
Follow the instructions on the information page to finish the setup.
Mac OS X
▲ To set up and manage Web Services in Mac OS X, you can use the printer’s
embedded web server (EWS). For more information, see Set up HP ePrint using the
embedded web server.
Set up HP ePrint using the printer’s control panel
1. On the printer control panel, press the
(HP ePrint) button. The printer prints an
information page.
2. Follow the instructions on the information page.
Set up HP ePrint using the embedded web server
You can use the printer’s embedded web server (EWS) to set up and manage HP ePrint.
To set up HP ePrint, complete the following steps:
1. Open the EWS. For more information, see Embedded web server.
2. Click the Web Services tab.
3. In the Web Services Settings section, click Setup, click Continue, and follow the
onscreen instructions to accept the terms of use.
4. If prompted, choose to allow the printer to check for and install printer updates.
NOTE: If a printer update is available, the printer will download and install the
update, and then restart. You will have to repeat the instructions from step 1 to
set up HP ePrint.
NOTE: If prompted for proxy settings and if your network uses proxy settings,
follow the instructions on the screen to set up a proxy server. If you do not have
the details, contact your network administrator or the person who set up the
network.
5. When the printer is connected to the server, the printer prints an information page.
Follow the instructions on the information page to finish the setup.
Use HP ePrint
HP ePrint allows you to print to your HP ePrint-enabled printer anytime, from any location.
36
HP ePrint
To use HP ePrint, make sure to have the following:
•
•
An Internet- and email-capable computer or mobile device
An HP ePrint-capable printer on which Web Services has been enabled
TIP: For more information about managing and configuring HP ePrint settings and
to learn about the latest features, visit ePrintCenter (www.eprintcenter.com).
Print using HP ePrint
To print documents using HP ePrint, complete the following steps:
1. On your computer or mobile device, open your email application.
NOTE: For information about using the email application on your computer or
mobile device, see the documentation provided with the application.
2. Create a new email message, and then attach the file that you want to print. For a list
of files that can be printed using HP ePrint, as well as guidelines to follow when using
HP ePrint, see HP ePrint and HP website specifications
3. Enter the printer’s email address in the “To” line of the email message, and then select
the option to send the email message.
NOTE: Make sure that the printer’s email address is the only address listed in
the “To” line of the email message. If other email addresses are listed in the “To”
line, the attachments you are sending might not print.
Find the printer’s email address
To obtain the printer’s email address, visit ePrintCenter (www.eprintcenter.com).
Turn off HP ePrint
To turn off HP ePrint, complete the following steps:
1. Open the EWS. For more information, see Embedded web server.
2. Click the Web Services tab, and then click ePrint in the Web Services Settings
section.
3. Click Turn Off ePrint.
NOTE: To remove all Web Services, see Remove Web Services.
Remove Web Services
To remove Web Services, complete the following steps:
1. Open the EWS. For more information, see Embedded web server.
2. Click the Web Services tab, and then click Remove Web Services in the Web
Services Settings section.
3. Click Remove Web Services.
Remove Web Services
37
4
Work with ink cartridges
To ensure the best print quality from the printer, you need to perform some simple
maintenance procedures. This section provides guidelines for handling the ink cartridges,
instructions for replacing the ink cartridges, and aligning and cleaning the printhead.
This section contains the following topics:
•
•
•
•
•
•
Information on ink cartridges and the printhead
Check the estimated ink levels
Print when one or more ink cartridges are depleted
Replace the ink cartridges
Store printing supplies
Anonymous Usage Information Storage
Information on ink cartridges and the printhead
The following tips help maintain HP ink cartridges and ensure consistent print quality.
•
The instructions in this user guide are for replacing ink cartridges, and are not
intended for first time installation.
•
CAUTION: HP recommends that you replace any missing cartridges as soon as
possible to avoid print quality issues and possible extra ink usage or damage to
the ink system. Never turn off the printer when ink cartridges are missing.
•
•
Keep all ink cartridges in the original sealed packages until they are needed.
Be sure to turn off the printer properly. For more information, see Turn the printer
off.
Store ink cartridges at room temperature (15-35° C or 59-95° F).
Do not clean the printhead unnecessarily. This wastes ink and shortens the life of the
cartridges.
Handle ink cartridges carefully. Dropping, jarring, or rough handling during installation
can cause temporary printing problems.
If you are transporting the printer, do the following to prevent ink leaking from the
printer or other damage from occurring to the printer:
◦ Make sure you turn off the printer by pressing
(Power). Wait until all sounds of
internal motion stop before unplugging the printer. For more information, see Turn
the printer off.
◦ Make sure you leave the ink cartridges and printhead installed.
◦ The printer must be transported sitting flat; it should not be placed on its side,
back, front, or top.
•
•
•
•
Related topics
• Check the estimated ink levels
• Clean the printhead
38
Work with ink cartridges
Check the estimated ink levels
You can check the estimated ink levels from the printer software or from the printer control
panel. For information about using these tools, see Printer management tools and Use
the printer control panel. You can also print the Printer Status page to view this information
(see Understand the printer status report).
NOTE: Ink level alerts and indicators provide estimates for planning purposes only.
When you receive a low on ink message, consider having a replacement cartridge
available to avoid possible printing delays. You do not need to replace the ink
cartridges until prompted to do so.
NOTE: If you have installed a refilled or remanufactured cartridge, or a cartridge that
has been used in another printer, the ink level indicator might be inaccurate or
unavailable.
NOTE: Ink from the cartridges is used in the printing process in a number of different
ways, including in the initialization process, which prepares the printer and cartridges
for printing, and in printhead servicing, which keeps print nozzles clear and ink flowing
smoothly. In addition, some residual ink is left in the cartridge after it is used. For more
information, see www.hp.com/go/inkusage.
Print when one or more ink cartridges are depleted
The printer can still operate when the black ink cartridge or one or more color ink
cartridges are depleted, but it will print more slowly. Also, the quality of printed documents
might be affected.
The printer will not be able to print when both the black cartridge and a color cartridge
are depleted.
•
•
If the black cartridge is depleted, any black color in printed documents is created using
a combination of the remaining colors. As a result, blacks might not appear to be as
dark.
If a color cartridge is depleted, the printer will print in grayscale using the black
cartridge.
When possible, replace any depleted ink cartridges. For information about how to install
new ink cartridges, see Replace the ink cartridges.
CAUTION: While ink cartridges are not damaged when left outside of the printer,
the printhead does need to have all cartridges installed at all times after the printer is
set up and in use. Leaving one or more cartridge slots empty for an extended period
may lead to print quality problems and possibly damage the printhead. If you have
recently left a cartridge out of the printer for an extended period, or if you have had a
recent paper jam, and have noticed poor print quality, clean the printhead. For more
information, see Clean the printhead.
Print when one or more ink cartridges are depleted
39
Chapter 4
Replace the ink cartridges
NOTE: For information on recycling used ink supplies, see HP inkjet supplies
recycling program.
If you do not already have replacement ink cartridges for the printer, see HP supplies and
accessories.
NOTE: At this time, some portions of the HP website are available in English only.
NOTE: Not all cartridges are available in all countries/regions.
CAUTION: HP recommends that you replace any missing cartridges as soon as
possible to avoid print quality issues and possible extra ink usage or damage to the
ink system. Never turn off the printer when ink cartridges are missing.
Use these steps to replace the ink cartridges.
To replace the ink cartridges
1. Make sure the printer is turned on.
2. Open the ink-cartridge access door.
NOTE: Wait until the print carriage stops moving before proceeding.
3. Press the front of the ink cartridge to release it, and then remove it from the slot.
4. Remove the new ink cartridge from its packaging.
5. Using the color-coded letters for help, slide the ink cartridge into the empty slot until
it is securely installed in the slot.
CAUTION: Do not lift the latch handle on the print carriage to install the ink
cartridges. Doing so could cause the printhead or ink cartridges to be incorrectly
seated, which can cause errors or print quality problems. The latch must remain
down to correctly install the ink cartridges.
40
Work with ink cartridges
Make sure that you insert the ink cartridge into the slot that has the same colored
letter as the color you are installing.
6. Repeat steps 3 through 6 for each ink cartridge you are replacing.
7. Close the ink-cartridge access door.
Related topics
HP supplies and accessories
Store printing supplies
Ink cartridges can be left in the printer for extended periods of time. However, to assure
optimal ink cartridge health, be sure to turn off the printer properly. For more information,
see Turn the printer off.
Anonymous Usage Information Storage
The HP cartridges used with this printer contain a memory chip that assists in the
operation of the printer. In addition, this memory chip stores a limited set of anonymous
information about the usage of the printer, which might include the following: the date
when the cartridge was first installed, the date when the cartridge was last used, the
number of pages printed using the cartridge, the page coverage, frequency of printing,
the printing modes used, any printing errors that might have occurred, and the printer
model.
This information helps HP design future printers to meet our customers' printing needs.
The data collected from the cartridge memory chip does not contain information that can
be used to identify a customer or user of the cartridge or their printer.
Anonymous Usage Information Storage
41
Chapter 4
HP collects a sampling of the memory chips from cartridges returned to HP's free return
and recycling program (HP Planet Partners: www.hp.com/hpinfo/globalcitizenship/
environment/recycle/). The memory chips from this sampling are read and studied in
order to improve future HP printers. HP partners who assist in recycling this cartridge
might have access to this data, as well.
Any third party possessing the cartridge might have access to the anonymous information
on the memory chip. If you prefer to not allow access to this information, you can render
the chip inoperable. However, after you render the memory chip inoperable, the cartridge
cannot be used in an HP printer.
If you are concerned about providing this anonymous information, you can make this
information inaccessible by turning off the memory chip's ability to collect the printer's
usage information.
To disable the usage information function
1. Open the EWS. For more information, see Embedded web server.
2. Click the Settings tab.
3. In the Preferences section, click the option that shows usage information or cartridge
chip info.
4. Select the option to turn off and click Apply.
NOTE: You can continue to use the cartridge in the HP printer if you turn off the
memory chip's ability to collect the printer's usage information.
42
Work with ink cartridges
5
Solve a problem
The information in this chapter suggests solutions to common problems. If your printer is
not operating correctly and those suggestions did not solve your problem, try using one
of the following support services to obtain assistance.
This section contains the following topics:
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
HP support
General troubleshooting tips and resources
Solve printer problems
Print quality troubleshooting
Solve paper-feed problems
Solve problems using HP ePrint and HP websites
Solve Ethernet network problems
Solve wireless problems
Configure your firewall software to work with the printer
Solve printer management problems
Troubleshoot installation issues
Understand the printer status report
Understand the network configuration page
Printhead maintenance
Clear jams
Control panel lights reference
HP support
If you have a problem, follow these steps
1. Check the documentation that came with the printer.
2. Visit the HP online support website at www.hp.com/go/customercare. This website
provides information and utilities that can help you correct many common printer
problems. HP online support is available to all HP customers. It is the fastest source
for up-to-date printer information and expert assistance and includes the following
features:
• Fast access to qualified online support specialists
• HP software and driver updates for the HP printer
• Valuable troubleshooting information for common problems
• Proactive printer updates, support alerts, and HP newsgrams that are available
when you register the printer
For more information, see Obtain electronic support.
3. Call HP support. Support options and availability vary by printer, country/region, and
language. For more information, see HP support by phone.
Solve a problem
43
Chapter 5
Obtain electronic support
To find support and warranty information, go to the HP website at www.hp.com/go/
customercare. This website provides information and utilities that can help you correct
many common printer problems. If prompted, select your country/region, and then click
Contact HP for information about calling for technical support.
This website also offers technical support, drivers, supplies, ordering information and
other options such as:
•
•
•
•
Access online support pages.
Send HP an email message for answers to your questions.
Connect with an HP technician by using online chat.
Check for HP software updates.
You can also obtain support from the HP software for Windows or Mac OS X, which
provide easy, step-by-step solutions to common printing problems. For more information,
see Printer management tools.
Support options and availability vary by printer, country/region, and language.
HP support by phone
The phone support numbers and associated costs listed here are those in effect at time
of publication and are applicable only for calls made on a land line. Different rates may
apply for mobile phones.
For the most current HP list of telephone support numbers and call costs information, see
www.hp.com/go/customercare. This website provides information and utilities that can
help you correct many common printer problems.
During the warranty period, you may obtain assistance from the HP Customer Care
Center.
NOTE: HP does not provide telephone support for Linux printing. All support is
provided online at the following website: https://launchpad.net/hplip. Click the Ask
a question button to begin the support process.
The HPLIP website does not provide support for Windows or Mac OS X. If you are
using these operating systems, see www.hp.com/go/customercare. This website
provides information and utilities that can help you correct many common printer
problems.
This section contains the following topics:
•
•
•
•
44
Before you call
Phone support period
Telephone support numbers
After the phone support period
Solve a problem
Before you call
Call HP support while you are in front of the computer and the printer. Be prepared to
provide the following information:
•
•
•
•
Model number (for more information, see Finding the printer model number)
Serial number (located on the back or bottom of the printer)
Messages that appear when the situation occurs
Answers to these questions:
◦ Has this situation happened before?
◦ Can you re-create it?
◦ Did you add any new hardware or software to your computer at about the time
that this situation began?
◦ Did anything else occur prior to this situation (such as a thunderstorm or moving
the printer)?
Phone support period
One year of phone support is available in North America, Asia Pacific, and Latin America
(including Mexico).
Telephone support numbers
In many locations, HP provides toll free telephone support during the warranty period.
However, some of the support numbers might not be toll free.
HP support
45
Chapter 5
For the most current list of telephone support numbers, see www.hp.com/go/
customercare. This website provides information and utilities that can help you correct
many common printer problems.
46
Solve a problem
After the phone support period
After the phone support period, help is available from HP at an additional cost. Help may
also be available at the HP online support website: www.hp.com/go/customercare. This
website provides information and utilities that can help you correct many common printer
problems. Contact your HP dealer or call the support phone number for your country/
region to learn more about support options.
General troubleshooting tips and resources
NOTE: Many of the following steps require HP software. If you did not install the HP
software, you can install it using the HP software CD included with the printer, or you
can download the HP software from the HP support website (www.hp.com/go/
customercare). This website provides information and utilities that can help you
correct many common printer problems.
Check or do the following before you begin troubleshooting:
•
•
•
•
•
•
•
•
•
•
Try turning the printer off and then on again.
For a paper jam, see Clear jams.
For paper-feed problems, such as the paper skew and paper pick, see Solve paperfeed problems.
Power light is on and not blinking. When the printer is turned on for the first time, it
takes approximately 12 minutes to initialize it after the ink cartridges are installed.
Power cord and other cables are working, and are firmly connected to the printer.
Make sure the printer is connected firmly to a functioning alternating current (AC)
power outlet, and is turned on. For voltage requirements, see Electrical
specifications.
Media is loaded correctly in the input tray and is not jammed in the printer.
All packing tapes and materials are removed.
The printer is set as the current or default printer. For Windows, set it as the default
in the Printers folder. For Mac OS X, set it as the default in the Print & Fax or Print
& Scan section of the System Preferences. For more information, see your
computer's documentation.
Pause Printing is not selected if you are using a computer running Windows.
You are not running too many programs when you are performing a task. Close
programs that you are not using or restart the computer before attempting the task
again.
Solve printer problems
TIP: You can visit the HP online support website at www.hp.com/go/customercare
for information and utilities that can help you correct many common printer problems.
This section contains the following topics:
•
•
•
The printer shuts down unexpectedly
Alignment fails
The printer is not responding (nothing prints)
Solve printer problems
47
Chapter 5
•
•
•
•
•
The printer prints slowly
The printer is making some unexpected noises
Blank or partial page printed
Something on the page is missing or incorrect
Placement of the text or graphics is wrong
The printer shuts down unexpectedly
Check the power and power connections
Make sure the printer is connected firmly to a functioning alternating current (AC) power
outlet. For voltage requirements, see Electrical specifications.
Alignment fails
If the alignment process fails, make sure you have loaded unused, plain white paper into
the input tray. If you have colored paper loaded in the input tray when you align the ink
cartridges, the alignment fails.
If the alignment process fails repeatedly, you might have a defective sensor or ink
cartridge. Contact HP support. Go to www.hp.com/go/customercare. This website
provides information and utilities that can help you correct many common printer
problems. If prompted, select your country/region, and then click Contact HP for
information on calling for technical support.
The printer is not responding (nothing prints)
There are print jobs stuck in the print queue
Open the print queue, cancel all documents, and then reboot the computer. Try to print
after the computer reboots. For more information, refer to the Help system for the
operating system.
Check the printer setup
For more information, see General troubleshooting tips and resources.
Check the HP software installation
If the printer is turned off when printing, an alert message should appear on your computer
screen; otherwise, the HP software provided with the printer might not be installed
correctly. To resolve this, uninstall the HP software completely, and then reinstall the HP
software. For more information, see Uninstall and reinstall the HP software.
Check the cable connections
• Make sure both ends of the USB cable or Ethernet cable are secure.
• If the printer is connected to a network, check the following:
◦ Check the Link light on the back of the printer.
◦ Make sure you are not using a phone cord to connect the printer.
48
Solve a problem
Check any personal firewall software installed on the computer
The personal software firewall is a security program that protects a computer from
intrusion. However, the firewall might block communication between the computer and
the printer. If there is a problem communicating with the printer, try temporarily disabling
the firewall. If the problem persists, the firewall is not the source of the communication
problem. Re-enable the firewall.
The printer prints slowly
Try the following solutions if the printer is printing very slowly.
•
•
•
Solution 1: Use a lower print quality setting
Solution 2: Check the ink levels
Solution 3: Contact HP support
Solution 1: Use a lower print quality setting
Solution: Check the print quality setting. Best and Maximum dpi provide the best
quality but are slower than Normal or Draft. Draft provides the fastest print speed.
Cause: The print quality was set to a high setting.
If this did not solve the issue, try the next solution.
Solution 2: Check the ink levels
Solution:
Check the estimated ink levels in the ink cartridges.
NOTE: Ink level alerts and indicators provide estimates for planning purposes
only. When you receive a low on ink message, consider having a replacement
cartridge available to avoid possible printing delays. You do not need to replace
the ink cartridges until prompted to do so.
NOTE: The printer can operate with one or more depleted cartridges. However,
printing with depleted cartridges slows the printer and affects the quality of printed
documents. If the black cartridge is depleted, blacks are not as dark. If a color
cartridge is depleted, output is in grayscale. When possible, replace the depleted
cartridge. Do not remove the depleted cartridge until you have a new ink cartridge
available. For information about how to install new cartridges, see Replace the
ink cartridges.
CAUTION: While ink cartridges are not damaged when left outside of the printer,
the printhead does need to have all cartridges installed at all times after the printer
is set up and in use. Leaving one or more cartridge slots empty for an extended
period may lead to print quality problems and possibly damage the printhead. If
you have recently left a cartridge out of the printer for an extended period and
have noticed poor print quality, clean the printhead. For more information, see
Clean the printhead.
For more information, see:
Check the estimated ink levels
Solve printer problems
49
Chapter 5
Cause: The ink cartridges might have insufficient ink. Insufficient ink may cause the
printhead to overheat. When the printhead overheats, the printer slows down to allow
it to cool.
If this did not solve the issue, try the next solution.
Solution 3: Contact HP support
Solution:
Contact HP support for service.
Go to: www.hp.com/go/customercare. This website provides information and utilities
that can help you correct many common printer problems.
If prompted, choose your country/region, and then click Contact HP for information
on calling for technical support.
Cause:
There was a problem with the printer.
The printer is making some unexpected noises
You might hear some unexpected noises made by the printer. These are the servicing
sounds when the printer performs automatic servicing functions to maintain the health of
the printheads.
NOTE: To prevent any potential damage to your printer:
Do not turn off the printer while the printer is performing any servicing. If you are
turning off the printer, wait for the printer to come to a complete stop before turning
off using the
(Power) button. See Turn the printer off.
Make sure all ink cartridges are installed. If any of the ink cartridge is missing, the
printer will perform extra servicing to protect the printheads.
Blank or partial page printed
Clean the printhead
Complete the printhead cleaning procedure. For more information, see Clean the
printhead. The printhead may need to be cleaned if the printer was turned off incorrectly.
NOTE: Incorrectly turning off the printer can cause print quality problems like blank
or partial pages. Printhead cleaning can solve these problems, but turning off the
printer correctly can prevent them in the first place. Always turn the printer off by
pressing the
(Power) button on the printer. Wait until the
(Power) light goes out
before unplugging the power cord or turning off a power strip.
Check the media settings
• Make sure you select the correct print quality settings in the printer driver for the media
loaded in the trays.
• Make sure the page settings in the printer driver match the page size of media loaded
in the tray.
50
Solve a problem
More than one page is being picked
For more information on paper-feed problems, see Solve paper-feed problems.
There is a blank page in the file
Check the file to make sure there is no blank page.
Something on the page is missing or incorrect
Check the Print Quality Diagnostic page
Print a Print Quality Diagnostic page to help you decide whether to run any maintenance
tools to improve the print quality of your printouts. For more information, see Print quality
troubleshooting.
To print and evaluate the Print Quality Diagnostic page, hold down the (Power) button,
press the (Cancel) button seven times, press the (Resume) button two times, and
then release the
(Power) button.
Check the margin settings
Make sure the margin settings for the document do not exceed the printable area of the
printer. For more information, see Set minimum margins.
Check the color print settings
Make sure Print in Grayscale is not selected in the printer driver.
Check the printer location and length of USB cable
High electromagnetic fields (such as those generated by USB cables) can sometimes
cause slight distortions to printouts. Move the printer away from the source of the
electromagnetic fields. Also, it is recommended that you use a USB cable that is less than
3 meters (9.8 feet) long to minimize the effects of these electromagnetic fields.
Placement of the text or graphics is wrong
Check how the media is loaded
Make sure the media width and length guides fit snugly against the edges of the stack of
media, and make sure the tray is not overloaded. For more information, see Load
media.
Check the media size
• Content on a page might be cut off if the document size is larger than the media that
you are using.
• Make sure the media size selected in the printer driver match the size of media loaded
in the tray.
Check the margin settings
If the text or graphics are cut off at the edges of the page, make sure the margin settings
for the document do not exceed the printable area of your printer. For more information,
see Set minimum margins.
Solve printer problems
51
Chapter 5
Check the page-orientation setting
Make sure the media size and page orientation selected in the application match the
settings in the printer driver. For more information, see Print.
Check the printer location and length of USB cable
High electromagnetic fields (such as those generated by USB cables) can sometimes
cause slight distortions to printouts. Move the printer away from the source of the
electromagnetic fields. Also, it is recommended that you use a USB cable that is less than
3 meters (9.8 feet) long to minimize the effects of these electromagnetic fields.
If the above solutions do not work, the problem may be caused by the inability of the
application to interpret print settings correctly. See the release notes for known software
conflicts, refer to the application's documentation, or contact the software manufacturer
for specific help.
Print quality troubleshooting
Try the solutions in this section to resolve print quality problems in your printout.
TIP: You can visit the HP online support website at www.hp.com/go/customercare
for information and utilities that can help you correct many common printer problems.
•
•
•
•
•
•
•
Solution 1: Make sure you are using genuine HP ink cartridges
Solution 2: Check the ink levels
Solution 3: Check the paper loaded in the input tray
Solution 4: Check the paper type
Solution 5: Check the print settings
Solution 6: Print and evaluate a print quality report
Solution 7: Contact HP support
Solution 1: Make sure you are using genuine HP ink cartridges
Solution:
Check to see if your ink cartridges are genuine HP ink cartridges.
HP recommends that you use genuine HP ink cartridges. Genuine HP ink cartridges
are designed and tested with HP printers to help you easily produce great results,
time after time.
NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Printer
service or repairs required as a result of using a non-HP supply are not covered
under warranty.
If you believe you purchased genuine HP ink cartridges, go to:
www.hp.com/go/anticounterfeit
Cause:
Non-HP ink cartridges were being used.
If this did not solve the issue, try the next solution.
52
Solve a problem
Solution 2: Check the ink levels
Solution:
Check the estimated ink levels in the ink cartridges.
NOTE: Ink level alerts and indicators provide estimates for planning purposes
only. When you receive a low-ink alert, consider having a replacement cartridge
available to avoid possible printing delays. You do not need to replace the ink
cartridges until prompted to do so.
NOTE: The printer can operate with one or more depleted cartridges. However,
printing with depleted cartridges slows the printer and affects the quality of printed
documents. If the black cartridge is depleted, blacks are not as dark. If a color
cartridge is depleted, output is in grayscale. When possible, replace the depleted
cartridge. Do not remove the depleted cartridge until you have a new ink cartridge
available. For information about how to install new cartridges, see Replace the
ink cartridges.
CAUTION: While ink cartridges are not damaged when left outside of the printer,
the printhead does need to have all cartridges installed at all times after the printer
is set up and in use. Leaving one or more cartridge slots empty for an extended
period may lead to print quality problems and possibly damage the printhead. If
you have recently left a cartridge out of the printer for an extended period and
have noticed poor print quality, clean the printhead. For more information, see
Clean the printhead.
For more information, see:
Check the estimated ink levels
Cause: The ink cartridges might have insufficient ink.
If this did not solve the issue, try the next solution.
Solution 3: Check the paper loaded in the input tray
Solution: Make sure the paper is loaded correctly and that it is not wrinkled or too
thick.
• Load paper with the print side facing down. For example, if you are loading glossy
photo paper, load the paper with the glossy side down.
• Make sure the paper lays flat in the input tray and is not wrinkled. If the paper is
too close to the printhead during printing, the ink might be smeared. This can
happen if the paper is raised, wrinkled, or very thick, such as a mailing envelope.
For more information, see:
Load media.
Cause: The paper was loaded incorrectly, or it was wrinkled or too thick.
If this did not solve the issue, try the next solution.
Solution 4: Check the paper type
Solution: HP recommends that you use HP papers or any other paper type with
ColorLok technology that is appropriate for the printer. All papers with the ColorLok
Print quality troubleshooting
53
Chapter 5
logo are independently tested to meet high standards of reliability and print quality,
and produce documents with crisp, vivid color, bolder blacks and dry faster than
ordinary plain papers.
Always make sure the paper you are printing on is flat. For best results when printing
images, use HP Advanced Photo Paper.
Store specialty media in its original packaging inside a resealable plastic bag on a
flat surface in a cool, dry place. When you are ready to print, remove only the paper
you plan to use immediately. When you have finished printing, return any unused
photo paper to the plastic bag. This prevents the photo paper from curling.
NOTE: For this issue, there is not a problem with your ink supplies. Therefore,
replacing the ink cartridges is not necessary.
For more information, see:
Select print media
Cause:
The wrong kind of paper was loaded in the input tray.
If this did not solve the issue, try the next solution.
Solution 5: Check the print settings
Solution: Check the print settings.
• Check the print settings to see if the color settings are incorrect.
For example, check to see if the document is set to print in grayscale. Or, check
to see if advanced color settings such as saturation, brightness, or color tone, are
set to modify the appearance of colors.
• Check the print quality setting and make sure it matches the type of paper loaded
in the printer.
You might need to choose a lower print quality setting if colors are running into
each other. Or, choose a higher setting if you are printing a high-quality photo,
and then make sure photo paper such as HP Advanced Photo Paper is loaded in
the input tray.
NOTE: On some computer screens, colors might appear differently than they do
when printed on paper. In this case, there is nothing wrong with the printer, print
settings, or ink cartridges. No further troubleshooting is required.
For more information, see:
Select print media
Cause:
The print settings were set incorrectly.
If this did not solve the issue, try the next solution.
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Solve a problem
Solution 6: Print and evaluate a print quality report
Solution:
To print a print quality report
• Control panel: Press and hold the (Power) button, press the (Cancel) button
(Power)
seven times, press the (Resume) button two times, and release the
button.
• Embedded web server: Click the Tools tab, click Print Quality Toolbox under
Utilities, and then click Print Quality Report.
• HP Utility (Mac OS X): In the Information And Support section, click Print
Quality Diagnostics, and then click Print.
Print quality troubleshooting
55
Chapter 5
If defects are seen on the Print Quality Diagnostic report, follow the steps below:
1. If the Print Quality Diagnostic report shows faded, partial, streaked, or missing
color bars or patterns, check for depleted ink cartridges, and replace the ink
cartridge that corresponds to the defective color bar or color pattern. If there is no
depleted ink cartridge, remove and reinstall all ink cartridges to make sure they
are properly installed.
2. Align the printhead. For more information, see Align the printhead.
3. Clean the printhead. For more information, see Clean the printhead.
4. Replace the printhead. For more information, see Remove and reinstall the
printhead.
Cause: Print quality problems can have many causes: software settings, a poor
image file, or the printing system itself. If you are unhappy with the quality of your
prints, a Print Quality Diagnostic page can help you determine if the printing system
is working correctly.
Solution 7: Contact HP support
Solution:
Contact HP support for service.
Go to: www.hp.com/go/customercare. This website provides information and utilities
that can help you correct many common printer problems.
If prompted, choose your country/region, and then click Contact HP for information
on calling for technical support.
Cause:
There was a problem with the printhead.
Solve paper-feed problems
TIP: You can visit the HP online support website at www.hp.com/go/customercare
for information and utilities that can help you correct many common printer problems.
Media is not supported for the printer or tray
Use only media that is supported for the printer and the tray being used. For more
information, see Media specifications.
Media is not picked up from a tray
• Make sure media is loaded in the tray. For more information, see Load media. Fan
the media before loading.
• Make sure the paper guides are set to the correct markings in the tray for the media
size you are loading. Also make sure the guides are snug, but not tight, against the
stack.
• Make sure media in the tray is not curled. Uncurl paper by bending it in the opposite
direction of the curl.
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Solve a problem
Media is not coming out correctly
• Make sure the output tray extender is fully extended; otherwise, printed pages may
fall off the printer.
•
Remove excess media from the output tray. There is a limit to the number of sheets
the tray can hold.
Pages are skewing
• Make sure the media loaded in the trays is aligned to the paper guides. If needed,
pull out the trays from the printer and reload the media correctly, making sure that the
paper guides are aligned correctly.
• Load media into the printer only when it is not printing.
• Remove and replace the automatic two-sided printing accessory (duplexer).
◦ Push the button on either side of the duplexer, and then remove the unit.
◦
Reinsert the duplexer into the printer.
Multiple pages are being picked up
• Fan the media before loading.
• Make sure the paper guides are set to the correct markings in the tray for the media
size you are loading. Also make sure the guides are snug, but not tight, against the
stack.
Solve paper-feed problems
57
Chapter 5
•
•
Make sure the tray is not overloaded with paper.
Use HP media for optimum performance and efficiency.
Solve problems using HP ePrint and HP websites
This section provides solutions to common problems using HP ePrint and HP websites.
•
•
Solve problems using HP ePrint
Solve problems using HP websites
Solve problems using HP ePrint
If you are having problems using HP ePrint, check the following:
•
Make sure the printer is connected to the Internet using an Ethernet or wireless
connection.
NOTE: You cannot use these web features if the printer is connected using
a USB cable.
•
•
•
•
•
•
•
58
Make sure the latest product updates have been installed on the printer. For more
information, see Update the printer.
Make sure HP ePrint is enabled on the printer. For more information, see Set up HP
ePrint using the printer’s control panel.
Make sure the network hub, switch, or router is turned on and working correctly.
If you are connecting the printer using an Ethernet cable, make sure you are not
connecting the printer using a phone cord or a crossover cable to connect the printer
to the network and that the Ethernet cable is securely connected to the printer. For
more information, see Solve Ethernet network problems.
If you are connecting the printer using a wireless connection, make sure the wireless
network is functioning properly. For more information, see Solve wireless problems.
If you are using HP ePrint, check the following:
◦ Make sure the printer’s email address is correct.
◦ Make sure that the printer’s email address is the only address listed in the “To”
line of the email message. If other email addresses are listed in the “To” line, the
attachments you are sending might not print.
◦ Make sure you are sending documents that meet the HP ePrint requirements. For
more information, see HP ePrint specifications.
If your network uses proxy settings when connecting to the Internet, make sure the
proxy settings you are entering are valid:
◦ Check the settings being used by the Web browser you are using (such as Internet
Explorer, Firefox, or Safari).
◦ Check with the IT administrator or person who set up your firewall.
If the proxy settings used by your firewall have changed, you must update these
settings in either the printer’s control panel. If these settings are not updated, you
will not be able to use HP ePrint.
For more information, see Set up HP ePrint using the printer’s control panel.
Solve a problem
TIP: For additional help on setting up and using HP ePrint, visit ePrintCenter
(www.eprintcenter.com).
Solve problems using HP websites
If you are having problems using HP websites from your computer, check the following:
•
•
•
Make sure the computer that you are using is connected to the Internet.
Make sure the web browser meets the minimum system requirements. For more
information, see HP website specifications.
If your web browser uses any proxy settings to connect to the Internet, try turning off
these settings. For more information, see the documentation provided with your web
browser.
Solve Ethernet network problems
If you are unable to connect the printer to your Ethernet network, perform one or more of
the following tasks.
NOTE: After correcting any of the following, run the installation program again.
TIP: You can visit the HP online support website at www.hp.com/go/customercare
for information and utilities that can help you correct many common printer problems.
•
General network troubleshooting
General network troubleshooting
If you are unable to install the HP software provided with the printer, verify the following:
•
•
•
•
All cable connections to the computer and the printer are secure.
The network is operational and the network hub is turned on.
All applications, including virus protection programs, spyware protection programs,
and firewalls, are closed or disabled for computers running Windows
The printer is installed on the same subnet as the computers that use the printer.
If the installation program cannot discover the printer, print the network configuration
page, and enter the IP address manually in the installation program. For more information,
see Understand the network configuration page or you can download the HP Home
Network Diagnostic Utility on the HP website.
Solve wireless problems
This section provides information about solving problems you might encounter when
connecting the printer to your wireless network.
Solve wireless problems
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Chapter 5
Follow these suggestions in order, starting with those listed in the “Basic wireless
troubleshooting” section. If you still encounter problems, follow the suggestions provided
in the “Advanced wireless troubleshooting” section.
•
•
•
Basic wireless troubleshooting
Advanced wireless troubleshooting
After resolving the problems
TIP: For more information about troubleshooting wireless problems, go to
www.hp.com/go/wirelessprinting.
TIP: If you are using a computer running Windows, HP provides a tool called HP
Home Network Diagnostic Utility that can help retrieve this information for some
systems. To use this tool, visit the HP Wireless Printing Center (www.hp.com/go/
wirelessprinting), and then click Network Diagnostic Utility in the Quick Links
section. (At this time, this tool might not be available in all languages.)
NOTE: After you resolve the problem, follow the instructions in After resolving the
problems.
Basic wireless troubleshooting
Perform the following steps in the order presented.
Step 1 - Make sure the wireless (802.11) light is turned on
If the blue light near the printer's wireless button is not lit, the wireless capabilities might
not have been turned on. Press the
(Wireless) button to turn on the printer's wireless
capabilities.
NOTE: If your printer supports Ethernet networking, make sure that an Ethernet
cable has not been connected to the printer. Connecting an Ethernet cable turns off
the printer's wireless capabilities.
Step 2 - Restart components of the wireless network
Turn off the router and the printer, and then turn them back on in this order: router first
and then the printer. If you still are unable to connect, turn off the router, printer, and your
computer. Sometimes, turning off the power and then turning it back on recovers from a
network communication issue.
Step 3 - Run the Wireless Network Test
For wireless networking issues, run the Wireless Network Test. To print a Wireless
Network Test page, press and hold the (Resume) button, and then press the
(Wireless) button. If a problem is detected, the printed test report includes
recommendations that might help solve the problem.
TIP: : If the Wireless Network Test indicates the signal is weak, try moving the printer
closer to the wireless router.
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Solve a problem
Advanced wireless troubleshooting
If you have tried the suggestions provided in Basic wireless troubleshooting and are still
unable to connect to your printer to the wireless network, try the following suggestions in
the order presented:
•
•
•
•
•
•
Step 1: Make sure your computer is connected to your network
Step 2: Make sure that the printer is connected to your network
Step 3: Check to see if the firewall software is blocking communication
Step 4: Make sure the printer is online and ready
Step 5: Make sure the wireless version of the printer is set as the default printer driver
(Windows only)
Step 6: Make sure your computer is not connected to your network over a Virtual
Private Network (VPN)
Step 1: Make sure your computer is connected to your network
Make sure your computer is connected to your network—either your Ethernet network or
your wireless network. If the computer is not connected to the network, you cannot use
the printer over the network.
To check an Ethernet connection
▲ Many computers have indicator lights beside the port where the Ethernet cable from
the router connects to your computer. Usually there are two indicator lights, one that
is on and another that blinks. If your computer has indicator lights, check to see if the
indicator lights are on. If the lights are not on, try reconnecting the Ethernet cable to
the computer and the router. If you still do not see lights, there might be a problem
with the router, the Ethernet cable, or your computer.
NOTE: Macintosh computers do not have indicator lights. To check the Ethernet
connection on a Macintosh computer, click System Preferences in the Dock, and
then click Network. If the Ethernet connection is working correctly, Built-in
Ethernet appears in the list of connections, along with the IP address and other
status information. If Built-in Ethernet does not appear in the list, there might be
a problem with the router, the Ethernet cable, or your computer. For more
information, click the Help button in the window.
Solve wireless problems
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Chapter 5
To check a wireless connection
1. Make sure that your computer's wireless has been turned on. (For more information,
see the documentation that came with your computer.)
2. If you are not using a unique network name (SSID), then it is possible that your
wireless computer could be connected to a nearby network that is not yours.
The following steps can help you determine if your computer is connected to your
network.
Windows
a. Click Start, click Control Panel, point to Network Connections, and then click
View Network Status and Tasks.
– OR –
Click Start, select Settings, click Control Panel, double-click Network
Connections, click the View menu, and then select Details.
Leave the network dialog box open while you continue to the next step.
b. Disconnect the power cord from the wireless router. The connection status of your
computer should change to Not Connected.
c. Reconnect the power cord to the wireless router. The connection status should
change to Connected.
Mac OS X
▲ Click the AirPort icon in the menu bar at the top of the screen. From the menu
that appears, you can determine if the AirPort is turned on and which wireless
network your computer is connected to.
NOTE: For more detailed information about your AirPort connection, click
System Preferences in the Dock, and then click Network. If the wireless
connection is working correctly, a green dot appears next to AirPort in the list
of connections. For more information, click the Help button in the window.
If you are unable to get your computer connected to your network, contact the person
who set up your network or the router manufacturer as there might be a hardware issue
with either your router or computer.
TIP: If you are able to access the Internet and are using a computer running
Windows, you can also use the HP Network Assistant for help in setting up a network.
To use this tool, visit www.hp.com/sbso/wireless/tools-setup.html?
jumpid=reg_R1002_USEN. (This Web site is only available in English.)
Step 2: Make sure that the printer is connected to your network
If your printer is not connected to the same network as your computer, you cannot use
the printer over the network. Follow the steps described in this section to find out if your
printer is actively connected to the correct network.
NOTE: If your wireless router or Apple AirPort Base Station is using a hidden SSID,
your printer cannot automatically detect the network
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Solve a problem
A: Make sure the printer is on the network
1. If the printer supports Ethernet networking and is connected to an Ethernet network,
make sure an Ethernet cable is not plugged into the back of the printer. If an Ethernet
cable is plugged into the back, then wireless connectivity is disabled.
2. If the printer is connected to a wireless network, print the network configuration page.
For more information, see Understand the network configuration page.
3. After the page has been printed, check the Network Status and URL:
Network Status
•
•
URL
If the Network Status is Ready, the printer
is actively connected to a network.
If the Network Status is Offline, the printer
is not connected to a network. Run the
Wireless Network Test (using the
instructions at the beginning of this
section) and follow any
recommendations.
The URL shown here is the network address
assigned to the printer by your router. You
need this to connect to the embedded web
server (EWS).
For information about connecting the printer to a wireless network, see Set up the
printer for wireless communication.
B: Check to see if you can access the EWS
▲ After you establish that the computer and the printer both have active connections to
a network, you can verify if they are on the same network by opening the printer's
EWS. For more information, see Embedded web server.
To access the EWS
a. On your computer, open the EWS. For more information, see Embedded web
server.
NOTE: If you are using a proxy server in your browser, you might need to
disable it to access the EWS.
b. If you can open the EWS, try using the printer over the network (such as to print)
to see if your network setup was successful.
c. If you cannot open the EWS or are still having problems using the printer over the
network, continue to the next section regarding firewalls.
Step 3: Check to see if the firewall software is blocking communication
If you cannot access the EWS and are sure both the computer and printer have active
connections to the same network, the firewall security software might be blocking
communication. Temporarily turn off any firewall security software running on your
computer and then try to open the EWS again. If you can open the EWS, try using the
printer (for printing).
If you are able to open the EWS and use your printer with the firewall turned off, you need
to reconfigure your firewall settings to allow the computer and printer to communicate
Solve wireless problems
63
Chapter 5
with each other over the network. For more information, see Configure your firewall
software to work with the printer.
If you are able to open the EWS, but are still unable to use the printer even with the firewall
turned off, try enabling the firewall software to recognize the printer. For more information,
see the documentation provided with your firewall software.
Step 4: Make sure the printer is online and ready
If you have the HP software installed, you can check the printer’s status from your
computer to see if the printer is paused or offline, preventing you from using it.
To check the printer’s status, follow the instructions for your operating system:
Windows
1. Click Start, and then click Printers or Printers and Faxes or Devices and
Printers.
- Or Click Start, click Control Panel, and then double-click Printers.
2. If the printers on your computer are not being displayed in Details view, click the
View menu, and then click Details.
3. Do one of the following, depending on the printer status:
a. If the printer is Offline, right-click the printer, and click Use Printer Online.
b. If the printer is Paused, right-click the printer, and click Resume Printing.
4. Try using the printer over the network.
Mac OS X
1. Click System Preferences in the Dock, and then click Print & Fax or Print &
Scan.
2. Select the printer, and then click Open Print Queue.
3. If the print job is on hold, click Resume.
4. If the printer is paused, click Resume Printer.
If you can use the printer after performing the steps above but find that the symptoms
persist as you continue to use the printer, your firewall might be interfering. For more
information, see Configure your firewall software to work with the printer
If you still cannot use the printer over the network, continue to the next section for
additional troubleshooting help
Step 5: Make sure the wireless version of the printer is set as the default printer
driver (Windows only)
If you install the HP software again, the installer might create a second version of the
printer driver in your Printers or Printers and Faxes or Devices and Printers folder. If
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Solve a problem
you have difficulties printing or connecting to the printer, make sure the correct version
of the printer driver is set as the default.
1. Click Start, and then click Printers or Printers and Faxes or Devices and
Printers.
- Or Click Start, click Control Panel, and then double-click Printers.
2. Determine if the version of the printer driver in the Printers or Printers and Faxes
or Devices and Printers folder is connected wirelessly:
a. Right-click the printer icon, and then click Properties, Document Defaults, or
Printing Preferences.
b. On the Ports tab, look for a port in the list with a checkmark. The version of the
printer driver that is connected wirelessly has HP network re-discovery port
monitor as the Port description, next to the checkmark.
3. Right-click the printer icon for the version of the printer driver that is connected
wirelessly, and select Set as Default Printer.
NOTE: If there is more than one icon in the folder for the printer, right-click the printer
icon for the version of the printer driver that is connected wirelessly, and select Set
as Default Printer.
Step 6: Make sure your computer is not connected to your network over a Virtual
Private Network (VPN)
A Virtual Private Network (VPN) is a computer network that uses the Internet to provide
a remote, secure connection to an organization’s network. However, most VPN services
do not allow you to access local devices (like your printer) on your local network while
your computer is connected to the VPN.
To connect to the printer, disconnect from the VPN.
TIP: To use the printer while connected to the VPN, you can connect the printer to
your computer with a USB cable. The printer uses its USB and network connections
at the same time.
For more information, contact your network administrator or the person who set up the
wireless network.
After resolving the problems
After you resolve any problems and have successfully connected the printer to your
wireless network, complete the following steps for your operating system:
Windows
1. On the computer desktop, click Start, select Programs or All Programs, click HP,
select your printer name, and then click Printer Setup & Software.
2. Click Connect a new printer, and then select the type of connection you want to use.
Solve wireless problems
65
Chapter 5
Mac OS X
1. Open HP Utility. For more information, see HP Utility (Mac OS X).
2. Click the Applications icon on the toolbar, double-click HP Setup Assistant, and
then follow the onscreen instructions.
Configure your firewall software to work with the printer
A personal firewall, which is security software running on your computer, can block
network communication between your printer and your computer.
If you are having problems such as:
•
•
•
Printer not found when installing HP software
Unable to print, print job stuck in queue or printer goes offline
Unable to see printer status on your computer
The firewall might be preventing your printer from notifying computers on your network
where it can be found.
If you are using the HP software on a computer running Windows and cannot find the
printer during installation (and you know the printer is on the network)—or if you have
already successfully installed HP software and experience problems—check the
following:
•
•
•
•
•
•
•
If you have just installed the HP software, try turning off your computer and the printer,
and then turning them both on again.
Keep your security software up to date. Many security software vendors provide
updates that correct known issues and provide the latest defenses against new
security threats.
If your firewall has "High", "Medium", or "Low" security settings, use the "Medium"
setting when your computer is connected to your network.
If you have changed any firewall settings from default, try going back to the default
setting.
If your firewall has a setting called "trusted zone", use this setting when your computer
is connected to your network.
If your firewall has a setting to "not show alert messages", you should disable this.
When installing the HP software and using the HP printer you may see alert messages
from your firewall software that provide options to "allow", "permit" or "unblock". You
should allow any HP software that causes an alert. Also, if the alert has a "remember
this action" or "create a rule for this" selection, select it. This is how the firewall learns
what can be trusted on your network.
Do not have more than one firewall enabled at the same time on your computer. An
example would be having both the Windows firewall provided by the operating system
and a 3rd party firewall enabled at the same time. Having more than one firewall
enabled at the same time will not make your computer any safer and may cause
problems.
For more information about using your printer with personal firewall software, visit
www.hp.com/go/wirelessprinting, and then click Firewall Help in the Wireless Network
Help section.
NOTE: At this time, some portions of this site are not available in all languages.
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Solve a problem
Solve printer management problems
TIP: You can visit the HP online support website at www.hp.com/go/customercare
for information and utilities that can help you correct many common printer problems.
This section provides solutions to common problems that involve managing the printer.
This section contains the following topic:
•
Embedded web server cannot be opened
NOTE: To use the EWS, the printer must be connected to a network using either an
Ethernet or a wireless connection. You cannot use the embedded web server if the
printer is connected to a computer with a USB cable.
Embedded web server cannot be opened
Check your network setup
• Make sure you are not using a phone cord or a crossover cable to connect the printer
to the network.
• Make sure the network cable is securely connected to the printer.
• Make sure the network hub, switch, or router is turned on and working correctly.
Check the computer
Make sure the computer that you are using is connected to the network.
NOTE: To use the EWS, the printer must be connected to a network using either an
Ethernet or a wireless connection. You cannot use the embedded web server if the
printer is connected to a computer with a USB cable.
Check your web browser
• Make sure the web browser meets the minimum system requirements. For more
information, see Embedded web server specifications.
• If your web browser uses any proxy settings to connect to the Internet, try turning off
these settings. For more information, see the documentation available with your web
browser.
• Make sure JavaScript and cookies are enabled in your web browser. For more
information, see the documentation available with your web browser.
Solve printer management problems
67
Chapter 5
Check the printer IP address
• To check the IP address of the printer, obtain the IP address on the network
configuration page. To print a network configuration page, press and hold the
(Resume) button, and then press the
(Wireless) button.
• Ping the printer using the IP address from the command prompt (Windows) or from
Network Utility (Mac OS X). (Network Utility is located in the Utilities folder in the
Applications folder at the top level of the hard disk.).
For example, if the IP address is 123.123.123.123, type the following at the command
prompt (Windows):
C:\Ping 123.123.123.123
- OR –
In Network Utility (Mac OS X) click the Ping tab, type the 123.123.123.123 in the box,
and then click Ping.
If a reply appears, the IP address is correct. If a time-out response appears, the IP
address is incorrect.
Troubleshoot installation issues
TIP: You can visit the HP online support website at www.hp.com/go/customercare
for information and utilities that can help you correct many common printer problems.
If the following topics do not help, see HP support for information about HP support.
•
•
•
Hardware installation suggestions
HP software installation suggestions
Solve network problems
Hardware installation suggestions
Check the printer
• Make sure that all packing tape and material have been removed from outside and
inside the printer.
• Make sure that the printer is loaded with paper.
• Make sure that no lights are on or blinking except the Ready light, which should be
on. If the Attention light is blinking, check for messages on the printer control panel.
Check the hardware connections
• Make sure that any cords and cables that you are using are in good working order.
• Make sure that the power cord is connected securely to both the printer and to
a working power outlet.
Check the printheads and ink cartridges
• Make sure that all of the printheads and ink cartridges are firmly installed in their
correct, color-coded slot. Press down firmly on each one to ensure proper contact.
The printer cannot work if they are not all installed.
• Make sure that the printhead latch is closed correctly.
• If the display shows a printhead error message, clean the contacts on the printheads.
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HP software installation suggestions
Check the computer system
• Make sure that your computer is running one of the supported operating systems. For
more information, see System requirements
• Make sure that the computer meets at least the minimum system requirements.
• In the Windows Device Manager, make sure that the USB drivers have not been
disabled.
• If you are using a computer running Windows, and the computer cannot detect the
printer, run the uninstallation utility (util\ccc\uninstall.bat on the installation CD) to
perform a clean uninstallation of the printer driver. Restart your computer, and reinstall
the printer driver.
Verify installation preliminaries
• Make sure to use the installation CD that contains the correct HP software for your
operating system.
• Before installing HP software, make sure that all other programs are closed.
• If the computer does not recognize the path to the CD-ROM drive that you type, make
sure that you are specifying the correct drive letter.
• If the computer cannot recognize the installation CD in the CD-ROM drive, inspect
the installation CD for damage. You can download the printer driver from the HP
website (www.hp.com/go/customercare).
NOTE: After correcting any problems, run the installation program again.
Solve network problems
General network troubleshooting
• If you are unable to install the HP software, verify that:
You can access HP Home Network Diagnostic Utility on the HP website for help in
setting up a network.
◦ All cable connections to the computer and the printer are secure.
◦ The network is operational and the network hub is turned on.
◦ All applications, including virus protection programs, spyware protection
programs, and firewalls, are closed or disabled for computers running Windows.
Troubleshoot installation issues
69
Chapter 5
◦
•
Make sure the printer is installed on the same subnet as the computers that use
the printer.
◦ If the installation program cannot discover the printer, print the network
configuration page and enter the IP address manually in the installation program.
For more information, see Understand the network configuration page.
If you are using a computer running Windows, make sure that the network ports
created in the printer driver match the printer IP address:
◦ Print the printer’s network configuration page. For more information, see
Understand the network configuration page.
◦ Click Start, and then click Printers or Printers and Faxes or Devices and
Printers.
- Or Click Start, click Control Panel, and then double-click Printers.
◦ Right-click the printer icon, click Properties, and then click the Ports tab.
◦ Select the TCP/IP port for the printer, and then click Configure Port.
◦ Compare the IP address listed in the dialog box and make sure it matches the IP
address listed on the network configuration page. If the IP addresses are different,
change the IP address in the dialog box to match the address on the network
configuration page.
◦ Click OK twice to save the settings and close the dialog boxes.
Problems connecting to an Ethernet network
• If the Network light on the printer control panel does not turn on, make sure that all
of the “General network troubleshooting” conditions are met.
• Though it is not recommended that you assign the printer with a static IP address,
you might resolve some installation problems (such as a conflict with a personal
firewall) by doing so.
To reset the printer's network settings
1. To reset the administrator password and network settings, press and hold
(Wireless) button and (Cancel) button for three seconds.
2. Press and hold the (Resume) button, and then press the
(Wireless) button to
print the network configuration page and verify that the network settings have been
reset.
Understand the printer status report
Use the printer status report to view current printer information and ink cartridge status.
Also use the printer status report to help you troubleshoot problems with the printer.
The printer status report also contains a log of recent events.
If you need to call HP, it is often useful to print the printer status report before calling.
To print the printer status report
On the printer control panel, press and hold the
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(Cancel) button for three seconds.
1
2
3
4
5
6
1. Printer Information: Shows printer information (such as the printer name, model
number, serial number, and firmware version number), the accessories that are
installed (such as the automatic two-sided printing accessory or duplexer), and the
connectivity settings.
2. Print Usage Information: Provides the total number of pages printed, as well as the
number of borderless pages printed.
3. Ink Delivery System Information: Shows the estimated ink levels (represented in
graphical form as gauges) and the part numbers and warranty expiration dates of the
ink cartridges.
NOTE: Ink level warnings and indicators provide estimates for planning
purposes only. When you receive a low on ink message, consider having
a replacement cartridge available to avoid possible printing delays. You do not
need to replace cartridges until prompted to do so.
4. Print Head Information: Shows the pen ID number and first-installation date of the
printhead.
5. Additional Assistance: Provides information about available methods for finding
more information about the printer.
6. Wireless Network Test: Provides information about testing the wireless network
connection to the printer.
Understand the printer status report
71
Chapter 5
Understand the network configuration page
If the printer is connected to a network, you can print a network configuration page to
view the network settings for the printer. You can use the network configuration page to
help troubleshoot network connectivity problems. If you need to call HP, it is often useful
to print this page before calling.
To print the network configuration page
On the printer control panel, press and hold the
(Wireless) button.
1
2
3
4
5
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Solve a problem
(Resume) button, and then press the
1. WPS PIN: Shows the WPS PIN for you to set up the printer on your wireless network
using the PIN Method.
2. General Information: Shows information about the current status and active
connection type of the network, and other information, such as the URL of the
embedded web server.
3. 802.3 Wired: Shows information about the active Ethernet network connection, such
as the IP address, subnet mask, default gateway, as well as the hardware address
of the printer.
4. 802.11 Wireless: Shows information about your wireless network connection, such
as the hostname, IP address, subnet mask, default gateway, and server.
5. Miscellaneous: Shows information about more advanced network settings.
• Port 9100: The printer supports raw IP printing through TCP Port 9100. This HPproprietary TCP/IP port on the printer is the default port for printing. It is accessed
by HP software (for example, the HP Standard Port).
• LPD: Line Printer Daemon (LPD) refers to the protocol and programs associated
with line-printer spooling services that may be installed on various TCP/IP
systems.
NOTE: The LPD functionality can be used with any host implementation of
LPD that complies with the RFC 1179 document. The process for configuring
printer spoolers, however, might differ. See your system documentation for
information about configuring these systems.
•
•
•
Bonjour: Bonjour services (which use mDNS, or Multicast Domain Name
System) are typically used on small networks for IP address and name resolution
(through UDP port 5353), where a conventional DNS server is not used.
SLP: Service Location Protocol (SLP) is an Internet standard network protocol
that provides a framework to allow networking applications to discover the
existence, location, and configuration of networked services in enterprise
networks. This protocol simplifies discovery and use of network resources such
as printers, web servers, fax machines, video cameras, files systems, backup
devices (tape drives), databases, directories, mail servers, calendars.
Microsoft Web Services: Enable or disable the Microsoft Web Services Dynamic
Discovery (WS Discovery) protocols or Microsoft Web Services for Devices
(WSD) Print services supported on the printer. Disable unused print services to
prevent access through those services.
NOTE: For more information about WS Discovery and WSD Print, visit
www.microsoft.com.
•
•
•
SNMP: SNMP (Simple Network Management Protocol) is used by network
management applications for device management. The printer supports SNMPv1
protocol on IP networks.
WINS: If you have a Dynamic Host Configuration Protocol (DHCP) server on your
network, the printer automatically obtains its IP address from that server and
registers its name with any RFC 1001 and 1002-compliant dynamic name
services as long as a WINS server IP address has been specified.
IPP: Internet Printing Protocol (IPP) is a standard network protocol for remote
printing. Unlike other remote IP-based protocols, IPP supports access control,
authentication, and encryption, allowing for more secure printing.
Understand the network configuration page
73
Chapter 5
Printhead maintenance
If you are experiencing problems with printing, you might have a problem with the
printhead. You should perform the procedures in the following sections only when
directed to do so for resolving print quality issues.
Performing the aligning and cleaning procedures unnecessarily can waste ink and
shorten the life of the cartridges.
This section contains the following topics:
•
•
•
Clean the printhead
Align the printhead
Remove and reinstall the printhead
Clean the printhead
If your printed output is streaked or has any incorrect or missing colors, the printhead
might need to be cleaned.
If print quality still seems poor after cleaning, try aligning the printer. If print quality
problems persist after cleaning and aligning, contact HP support. For more information,
see HP support.
NOTE: Cleaning uses ink, so clean the printheads only when necessary. The
cleaning process takes a few minutes. Some noise might be generated in the process.
Not turning the printer off correctly can cause print quality problems. For more
information, see Turn the printer off.
To clean the printhead from the printer control panel
1. On the printer control panel, press and hold
(Power) button.
2. Press (Cancel) button two times, and then press
3. Release
(Power) button.
(Resume) button once.
To clean the printhead from Toolbox (Windows)
1. Open Toolbox. For more information, see Open the Toolbox.
2. From the Device Services tab, click the icon to the left of Clean Printheads.
3. Follow the onscreen instructions.
To clean the printhead from HP Utility (Mac OS X)
1. Open HP Utility. For more information, see HP Utility (Mac OS X).
2. In the Information And Support section, click Clean Printheads.
3. Click Clean, and then follow the onscreen instructions.
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Solve a problem
To clean the printhead from the embedded web server (EWS)
1. Open the EWS. For more information, see To open the embedded web server.
2. Click the Tools tab, and then click Print Quality Toolbox in the Utilities section.
3. Click Clean Printhead and follow the onscreen instructions.
Align the printhead
The printer automatically aligns the printhead during the initial setup.
You might want to use this feature when the printer status page shows streaking or white
lines through any of the blocks of color or if you are having print quality issues with your
printouts.
To align the printhead from the printer control panel
1. Load letter, A4, or legal unused plain white paper into the main input tray.
2. On the printer control panel, press and hold the
(Power) button.
3. Press
(Resume) button three times.
To align the printhead from Toolbox (Windows)
1. Open Toolbox. For more information, see Open the Toolbox.
2. From the Device Services tab, click the icon to the left of Align Printheads.
3. Follow the onscreen instructions.
To align the printhead from HP Utility (Mac OS X)
1. Open HP Utility. For more information, see HP Utility (Mac OS X).
2. In the Information And Support section, click Align Printhead.
3. Click Align, and then follow the onscreen instructions.
To align the printhead from the embedded web server (EWS)
1. Open the EWS. For more information, see To open the embedded web server.
2. Click the Tools tab, and then click Print Quality Toolbox in the Utilities section.
3. Click Align Printhead and follow the onscreen instructions.
Remove and reinstall the printhead
NOTE: This procedure should only be performed when a Missing or Failed
Printhead message has been seen and the printer has first been turned off and then
back on to try to resolve the message. If the message persists, try this procedure.
Printhead maintenance
75
Chapter 5
Remove and reinstall the printhead
1. Make sure that the printer is turned on.
2. Open the top cover and the ink-cartridge access door.
3. Lift the latch handle on the print carriage.
4. Remove the printhead by lifting it up and then pulling it out of the printer.
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Solve a problem
5. Make sure the latch handle is raised, and then reinsert the printhead.
6. Carefully lower the latch handle.
NOTE: Make sure you lower the latch handle before reinserting the ink
cartridges. Leaving the latch handle raised can result in incorrectly seated ink
cartridges and problems printing. The latch must remain down in order to correctly
install the ink cartridges.
7. Close the ink-cartridge access door and the top cover.
Clear jams
Occasionally, media becomes jammed during a job.
This section contains the following topics:
•
•
Clear paper jams
Avoid paper jams
Clear paper jams
CAUTION: To prevent possible damage to the printhead, clear paper jams as soon
as possible.
TIP: If you notice poor print quality, clean the printhead. For more information, see
Clean the printhead.
Clear jams
77
Chapter 5
To clear a jam
Use these steps to clear a paper jam.
1. Remove all media from the output tray.
CAUTION: Trying to clear a paper jam from the front of the printer can damage
the print mechanism. Always access and clear paper jams through the automatic
two-sided printing accessory (duplexer).
2. Check the duplexer.
a. Push the button on either side of the duplexer, and then remove the unit.
b. Locate any jammed media inside the printer, grasp it with both hands and then
pull it towards you.
c. If the jam is not there, push the latch on top of the duplexer and lower the cover.
If media is jammed inside, carefully remove it. Close the cover.
d. Reinsert the duplexer into the printer.
3. Open the top cover and remove any debris.
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4. If you have not found the jam and have Tray 2 installed, pull out the tray and remove
the jammed media, if possible. If not, do the following:
a. Ensure the printer is turned off and disconnect the power cord.
b. Lift the printer off Tray 2.
c. Remove the jammed media from the bottom of the printer or from Tray 2.
d. Reposition the printer on top of Tray 2.
5. Open the print carriage access door. If there is paper remaining inside the printer,
ensure the carriage has moved to the right of the printer, free any paper scraps or
wrinkled media, and pull the media towards you through the top of the printer.
WARNING! Do not reach into the printer when it is on and the carriage is stuck.
When you open the print carriage access door, the carriage should return to its
position on the right side of the printer. If it does not move to the right, turn off the
printer before you remove any jam.
6. After clearing the jam, close all covers, turn on the printer (if you turned it off) and
resend the print job.
Avoid paper jams
To help avoid paper jams, follow these guidelines.
•
•
•
•
•
•
•
•
•
•
•
•
•
Remove printed papers from the output tray frequently.
Make sure that you are printing with media that is not wrinkled, folded, or damaged.
Prevent curled or wrinkled paper by storing all unused paper flat in a resealable bag.
Do not use paper that is too thick or too thin for the printer.
Make sure that the trays are loaded correctly and are not too full. For more
information, see Load media.
Ensure that paper loaded in the input tray lays flat and the edges are not bent or torn.
Do not combine different paper types and paper sizes in the input tray; the entire stack
of paper in the input tray must be the same size and type.
Adjust the paper-width guide in the input tray to fit snugly against all paper. Make sure
the paper-width guide does not bend the paper in the input tray.
Do not force paper too far forward in the input tray.
Use paper types that are recommended for the printer. For more information, see
Select print media.
If the printer is about to run out of paper, allow the printer to run out of paper first and
then add paper. Do not try to add paper while the printer is trying to pickup a sheet.
If you are printing on both sides of a page, do not print highly saturated images on
light weight paper.
Make sure that the printer is clean. For more information, see Maintain the printer.
Control panel lights reference
The control panel lights indicate status and are useful for diagnosing printing problems.
This section contains information about the lights, what they indicate, and what action to
take if necessary.
Control panel lights reference
79
Chapter 5
For more information about the printer control panel, see Use the printer control panel.
1
2
3
4
5
6
12
7
11
10
9
8
Label
Name and Description
1
Printhead align icon. Shows that the printhead requires alignment.
2
Ink cartridge access door open icon. Shows that the printer's ink cartridge access door or top
cover is open.
3
Out of paper icon. Shows that the printer is out of paper.
4
Paper jam icon. Shows that the printer has a paper jam.
5
Resume button and light. The Resume light blinks when the button must be pressed to resume
printing. Press to continue a print job after clearing a paper jam, adding paper, or installing a
cartridge. Press to cancel a print job when a media size mismatch occurs. Press and hold for
three seconds to print a demo page.
6
Cancel button. Press once to stop a print job, or press and hold for three seconds to print a
printer status report.
7
Power button and light. Press to turn the printer on or off. The light indicates whether the printer
is on or off.
8
HP ePrint button and light. Press to turn on the HP ePrint function and print an information
page. The light indicates whether the printer is connected to an HP ePrint server.
9
Wireless button and light. Press to turn the 802.11 wireless feature on or off. The button lights
when the wireless feature is on.
10
Ethernet network icon. Shows that an Ethernet network connection exists.
11
Wireless network icon. Shows that a wireless network connection exists.
12
Ink cartridge information icons. Displays ink cartridge information, including fill levels.
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Solve a problem
(continued)
Label
Name and Description
NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When
you receive a low on ink message, consider having a replacement cartridge available to avoid
possible printing delays. You do not need to replace cartridges until prompted to do so.
Interpreting control panel lights
Light description/Light pattern
Explanation and recommended action
All lights are off.
The printer is off.
•
•
The Power light is on.
Connect the power cable.
Press
(Power) button.
The printer is ready.
No action is required.
The Power light is on and the Resume light blinks.
The media width setting does not match the
media loaded.
Change the media setting in the print driver to
match the media loaded. For more information,
see Print on special and custom-size paper.
Load paper and press
cancel.
(Resume) button to
Print the document again.
Control panel lights reference
81
Chapter 5
(continued)
Light description/Light pattern
Explanation and recommended action
The Power light is on, the Out of Paper icon blinks, and
the Resume light blinks.
The printer is out of paper.
The Power light is on, and the Access Door Open icon
blinks.
The access door or top cover is not closed
completely.
Load paper and press
(Resume) button.
Make sure the access door and top cover are
completely closed.
The Power light blinks.
The printer is turning on or off, or is processing a
print job.
No action is required.
The printer is pausing for the ink to dry.
Wait for the ink to dry.
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(continued)
Light description/Light pattern
Explanation and recommended action
The Power light, the Paper Jam icon, and the Resume
light blink.
Print media is jammed in the printer.
The Power light and the Resume light blink.
The printer carriage has stalled.
Remove all media from the output tray. Locate
and clear the jam. For more information, see
Clear jams.
•
Open the top cover and remove any
obstructions (such as jammed media).
•
Press (Resume) button to continue
printing.
If the error persists, turn the printer off, and
then on again.
•
The Power light blinks and the Printhead Alert icon is on.
The printhead is incompatible.
•
•
Ensure the printhead is properly installed.
If the error persists, replace the printhead.
For more information, see Remove and
reinstall the printhead.
Control panel lights reference
83
Chapter 5
(continued)
Light description/Light pattern
Explanation and recommended action
The Power light is on, the Printhead Alert icon blinks, and
all ink cartridge icons blink.
The printhead is missing, not installed properly, or
damaged.
•
•
The Power light and one or more of the ink cartridge lights
blink.
If the error persists, replace the printhead.
For more information, see Remove and
reinstall the printhead.
One or more of the ink cartridges need attention,
or are damaged or incompatible.
•
•
The Power light is on; and for one or more ink cartridge
lights, only one segment of the ink indicator is on.
Ensure the printhead is properly installed.
Ensure the indicated ink cartridge is properly
installed, and then try to print. Remove and
reinsert the ink cartridge a few times if
necessary.
If the error persists, replace the indicated ink
cartridge.
One or more of the ink cartridges are low on ink
and will need to be replaced soon.
Get new ink cartridges and replace the existing
cartridges when prompted to do so.
NOTE: Ink level alerts and indicators provide
estimates for planning purposes only. When you
receive a low on ink message, consider having a
replacement cartridge available to avoid possible
printing delays.
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(continued)
Light description/Light pattern
Explanation and recommended action
The Power light is on, the Resume light blinks, and one or
more ink cartridge icons blink.
The original HP ink in one or more cartridges has
been depleted.
If they were sold to you as new, genuine HP
cartridges, they might be counterfeit. For more
information, see Used, Refilled or Counterfeit
Cartridge Detected.
The Power light is on, and one or more ink cartridge icons
blink.
•
•
One or more ink cartridges must be replaced
to resume printing.
Get new ink cartridges and replace the
existing cartridges when prompted to do so.
One or more of the ink cartridges are missing
or incorrect.
Install the indicated ink cartridge, and then try
to print. Remove and reinsert the ink cartridge
a few times if necessary.
NOTE: Ink level alerts and indicators provide
estimates for planning purposes only. When you
receive a low on ink message, consider having a
replacement cartridge available to avoid possible
printing delays.
The HP ePrint light is off.
•
•
•
HP ePrint has not been set up.
To set up HP ePrint, press the
(HP ePrint)
button, and then follow the instructions on the
information page that prints.
HP ePrint has been set up but has been
turned off.
(HP
To turn on HP ePrint, press the
ePrint) button.
HP ePrint is turned on but is unable to
connect.
HP ePrint is unable to connect, possibly
because the server is unavailable or the
network is not functioning properly.
If your network uses proxy settings when
connecting to the Internet, make sure the
proxy settings you are entering are valid. For
more information, see the getting started
guide provided with the printer or check with
the IT administrator or person who set up
your network.
Control panel lights reference
85
Chapter 5
(continued)
Light description/Light pattern
Explanation and recommended action
•
The HP ePrint light is on.
Press the
(HP ePrint) button to try
connecting again.
◦ If the printer can connect, the HP ePrint
light turns on, and the printer prints an
information page.
◦ If the printer still cannot connect, the HP
ePrint light blinks and then turns off.
HP ePrint has been set up but has been
turned off because the printer has not been
updated.
If a mandatory update for the printer is
available but has not been installed, HP
ePrint is turned off. After the update has been
installed, HP ePrint turns on automatically.
For more information about installing the
printer update, see Update the printer.
HP ePrint is turned on.
If you press the
(HP ePrint) button once, the
printer prints an information page which provides
some instructions on setting up HP ePrint.
(HP
To turn off HP ePrint, press and hold the
ePrint) button. The light blinks for five seconds
before turning off.
The HP ePrint light blinks.
HP ePrint is trying to connect.
The HP ePrint light blinks when you turn on or turn
off HP ePrint.
If HP ePrint is able to connect successfully, the
light blinks and then turns on. If HP ePrint cannot
connect, the light blinks and then turns off.
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A
Technical information
This section contains the following topics:
•
•
Warranty information
Printer specifications
•
Regulatory information
•
•
Environmental product stewardship program
Third-party licenses
Warranty information
This section contains the following topics:
Hewlett-Packard limited warranty statement
•
•
Ink cartridge warranty information
Technical information
87
Appendix A
Hewlett-Packard limited warranty statement
HP product
Duration of limited warranty
Software Media
90 days
Printer
1 year
Print or Ink cartridges
Until the HP ink is depleted or the “end of warranty” date printed
on the cartridge has been reached, whichever occurs first. This
warranty does not cover HP ink products that have been refilled,
remanufactured, refurbished, misused, or tampered with.
Printheads (only applies to products with customer
replaceable printheads)
1 year
Accessories
1 year unless otherwise stated
A. Extent of limited warranty
1. Hewlett-Packard (HP) warrants to the end-user customer that the HP products specified above will be free from defects
in materials and workmanship for the duration specified above, which duration begins on the date of purchase by the
customer.
2. For software products, HP’s limited warranty applies only to a failure to execute programming instructions. HP does not
warrant that the operation of any product will be interrupted or error free.
3. HP's limited warranty covers only those defects that arise as a result of normal use of the product, and does not cover
any other problems, including those that arise as a result of:
a. Improper maintenance or modification;
b. Software, media, parts, or supplies not provided or supported by HP;
c. Operation outside the product's specifications;
d. Unauthorized modification or misuse.
4. For HP printer products, the use of a non-HP cartridge or a refilled cartridge does not affect either the warranty to the
customer or any HP support contract with the customer. However, if printer failure or damage is attributable to the use of
a non-HP or refilled cartridge or an expired ink cartridge, HP will charge its standard time and materials charges to
service the printer for the particular failure or damage.
5. If HP receives, during the applicable warranty period, notice of a defect in any product which is covered by HP's
warranty, HP shall either repair or replace the product, at HP's option.
6. If HP is unable to repair or replace, as applicable, a defective product which is covered by HP's warranty, HP shall,
within a reasonable time after being notified of the defect, refund the purchase price for the product.
7. HP shall have no obligation to repair, replace, or refund until the customer returns the defective product to HP.
8. Any replacement product may be either new or like-new, provided that it has functionality at least equal to that of the
product being replaced.
9. HP products may contain remanufactured parts, components, or materials equivalent to new in performance.
10. HP's Limited Warranty Statement is valid in any country where the covered HP product is distributed by HP. Contracts
for additional warranty services, such as on-site service, may be available from any authorized HP service facility in
countries where the product is distributed by HP or by an authorized importer.
B. Limitations of warranty
TO THE EXTENT ALLOWED BY LOCAL LAW, NEITHER HP NOR ITS THIRD PARTY SUPPLIERS MAKES ANY
OTHER WARRANTY OR CONDITION OF ANY KIND, WHETHER EXPRESS OR IMPLIED WARRANTIES OR
CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE.
C. Limitations of liability
1. To the extent allowed by local law, the remedies provided in this Warranty Statement are the customer's sole and
exclusive remedies.
2. TO THE EXTENT ALLOWED BY LOCAL LAW, EXCEPT FOR THE OBLIGATIONS SPECIFICALLY SET FORTH IN
THIS WARRANTY STATEMENT, IN NO EVENT SHALL HP OR ITS THIRD PARTY SUPPLIERS BE LIABLE FOR
DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, WHETHER BASED ON
CONTRACT, TORT, OR ANY OTHER LEGAL THEORY AND WHETHER ADVISED OF THE POSSIBILITY OF
SUCH DAMAGES.
D. Local law
1. This Warranty Statement gives the customer specific legal rights. The customer may also have other rights which vary
from state to state in the United States, from province to province in Canada, and from country to country elsewhere in
the world.
2. To the extent that this Warranty Statement is inconsistent with local law, this Warranty Statement shall be deemed
modified to be consistent with such local law. Under such local law, certain disclaimers and limitations of this Warranty
Statement may not apply to the customer. For example, some states in the United States, as well as some governments
outside the United States (including provinces in Canada), may:
a. Preclude the disclaimers and limitations in this Warranty Statement from limiting the statutory rights of a consumer
(e.g., the United Kingdom);
b. Otherwise restrict the ability of a manufacturer to enforce such disclaimers or limitations; or
c. Grant the customer additional warranty rights, specify the duration of implied warranties which the manufacturer
cannot disclaim, or allow limitations on the duration of implied warranties.
3. THE TERMS IN THIS WARRANTY STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT
EXCLUDE, RESTRICT, OR MODIFY, AND ARE IN ADDITION TO, THE MANDATORY STATUTORY RIGHTS
APPLICABLE TO THE SALE OF THE HP PRODUCTS TO SUCH CUSTOMERS.
HP Limited Warranty
Dear Customer,
You will find below the name and address of the HP entity responsible for the performance of the HP Limited Warranty in your
country.
You may have additional statutory rights against the seller based on your purchase agreement. Those rights are not
in any way affected by this HP Limited Warranty.
Ireland: Hewlett-Packard Ireland Limited, 63-74 Sir John Rogerson's Quay, Dublin 2
United Kingdom: Hewlett-Packard Ltd, Cain Road, Bracknell, GB-Berks RG12 1HN
Malta: Hewlett-Packard International Trade B.V., Malta Branch, 48, Amery Street, Sliema SLM 1701, MALTA
South Africa: Hewlett-Packard South Africa Ltd, 12 Autumn Street, Rivonia, Sandton, 2128, Republic of South Africa
88
Technical information
Ink cartridge warranty information
The HP cartridge warranty is applicable when the product is used in its designated HP printing device.
This warranty does not cover HP ink products that have been refilled, remanufactured, refurbished,
misused, or tampered with.
During the warranty period the product is covered as long as the HP ink is not depleted and the end
of warranty date has not been reached. The end of warranty date, in YYYY-MM format, may be found
on the product as indicated:
Warranty information
89
Appendix A
Printer specifications
This section contains the following topics:
•
Physical specifications
•
Product features and capacities
•
Processor and memory specifications
•
System requirements
•
Network protocol specifications
•
Embedded web server specifications
•
Media specifications
•
Print specifications
•
HP ePrint and HP website specifications
•
Environmental specifications
•
Electrical specifications
•
Acoustic emission specifications
Physical specifications
•
Size (with automatic two-sided printing accessory, without Tray 2, and with output tray
extension closed) (width x height x depth): 494 x 202 x 460 mm (19.5 x 8 x 18.1 inches)
•
With Tray 2: Adds 82 mm (3.2 inches) to the height of the printer.
•
Printer weight (with automatic two-sided printing accessory or duplexer but without
printing supplies): 8.11kg (17.9 lb)
•
With Tray 2: Adds 2.79 kg (6.2 lb)
Product features and capacities
Feature
Capacity
Connectivity
•
•
•
USB 2.0 high speed compliant
Wireless 802.11b/g/n*
Ethernet (802.3) network
* The printer supports the 802.11n 2.4 GHz
frequency band.
Print method
Drop-on-demand thermal inkjet printing
Ink cartridges
Four ink cartridges (one each for black, cyan,
magenta, and yellow)
NOTE: Not all ink cartridges are supported in
all countries/regions.
90
Printhead
One printhead
Supply yields
For more information on estimated ink cartridge
yields, visit www.hp.com/go/
learnaboutsupplies/.
Printer languages
HP PCL 3
Font support
US fonts: CG Times, CG Times Italic, Universe,
Universe Italic, Courier, Courier Italic, Letter
Gothic, Letter Gothic Italic.
Technical information
(continued)
Feature
Capacity
Duty cycle
Up to 25,000 pages per month
Processor and memory specifications
Printer processor
ARM R4
Printer memory
128 MB DDR2
System requirements
NOTE: For the most current information about supported operating systems and system
requirements, visit www.hp.com/go/customercare.
Operating system compatibility
•
Windows XP Service Pack 3, Windows Vista, Windows 7
•
Mac OS X v10.5, v10.6, v10.7
•
Linux (For more information, see http://hplipopensource.com/hplip-web/index.html)
Minimum system requirements
•
Microsoft® Windows® 7: 1 GHz 32-bit (x86) or 64-bit (x64) processor; 2 GB hard disk space,
CD-ROM/DVD drive or Internet connection, USB port; Internet Explorer
•
•
•
Microsoft Windows Vista®: 800 MHz 32-bit (x86) or 64-bit (x64) processor; 2 GB hard disk
space, CD-ROM/DVD drive or Internet connection, USB port; Internet Explorer
Microsoft Windows XP Service Pack 3 or higher (32-bit only): Intel® Pentium® II , Celeron®, or
compatible processor; 233 MHz or higher; CD-ROM/DVD drive or Internet connection, USB port,
Internet Explorer 6.0 or higher
Mac OS X v10.5, v10.6, v10.7: PowerPC G4, G5, or Intel Core processor, 900 MB free hard
disk space, CD-ROM/DVD drive or Internet connection, USB port
Network protocol specifications
Network operating system compatibility
•
Windows XP (32-bit) (Professional and Home Editions), Windows Vista 32-bit and 64-bit
(Ultimate Edition, Enterprise Edition and Business Edition), Windows 7 (32-bit and 64-bit)
•
Windows Small Business Server 2003 32-bit and 64-bit, Windows 2003 Server 32-bit and 64bit, Windows 2003 Server R2 32-bit and 64-bit (Standard Edition, Enterprise Edition)
•
Windows Small Business Server 2008 64-bit, Windows 2008 Server 32-bit and 64-bit, Windows
2008 Server R2 64-bit (Standard Edition, Enterprise Edition)
•
Citrix XenDesktop 4
•
Citrix XenServer 5.5
•
Mac OS X v10.5, v10.6, v10.7
•
Microsoft Windows 2003 Server Terminal Services
•
Microsoft Windows 2003 Server Terminal Services with Citrix Presentation Server 4.0
•
Microsoft Windows 2003 Server Terminal Services with Citrix Presentation Server 4.5
•
Microsoft Windows 2003 Server Terminal Services with Citrix XenApp 5.0
•
Microsoft Windows 2003 Server Terminal Services with Citrix Metaframe XP with Feature
Release 3
•
Microsoft Windows 2003 Small Business Server Terminal Services
Printer specifications
91
Appendix A
•
Microsoft Windows Server 2008 Terminal Services
•
Microsoft Windows Small Business Server 2008 Terminal Services
•
Microsoft Windows 2008 Server Terminal Services with Citrix XenApp 5.0
•
Novell Netware 6.5, Open Enterprise Server 2
Compatible network protocols
TCP/IP
Network management
Embedded web server (Ability to remotely configure and manage network printers)
Embedded web server specifications
Requirements
•
A TCP/IP-based network (IPX/SPX-based networks are not supported)
•
A web browser (either Microsoft Internet Explorer 7.0 or higher, Mozilla Firefox 3.0 or higher,
Safari 3.0 or higher, or Google Chrome 3.0 or higher)
•
A network connection (you cannot use the embedded web server connected directly to
a computer with a USB cable)
•
An Internet connection (required for some features)
NOTE: You can open the embedded web server without being connected to the Internet.
However, some features are not available.
NOTE: The embedded web server must be on the same side of a firewall as the printer.
Media specifications
Use these tables to determine the correct media to use with your printer, and determine what features
work with your media.
•
Understand specifications for supported media
•
Set minimum margins
•
Guidelines for printing on both sides of a page
Understand specifications for supported media
Use the tables to determine the correct media to use with your printer, and to determine what features
work with your media.
Understand supported sizes
•
•
Understand supported media types and weights
Understand supported sizes
NOTE: Tray 2 is available as an optional accessory.
Media size
Standard media sizes
10x15cm*
2L
U.S. Letter (216 x 279 mm; 8.5 x 11 inches)
8.5 x 13 inches (216 x 330 mm)
92
Technical information
Tray 1
Tray 2
Duplexer
(continued)
Media size
Tray 1
Tray 2
Duplexer
U.S. Legal (216 x 356 mm; 8.5 x 14 inches)
A4 (210 x 297 mm; 8.3 x 11.7 inches)*
U.S. Executive (184 x 267 mm; 7.25 x 10.5
inches)
U.S. Statement (140 x 216 mm; 5.5 x 8.5
inches)
B5 (JIS) (182 x 257 mm; 7.17 x 10.12
inches)*
A5 (148 x 210 mm; 5.8 x 8.3 inches)*
6 x 8 inches
Edge-to-Edge A4*
Edge-to-Edge Letter*
Envelopes
U.S. #10 Envelope (105 x 241 mm; 4.12
x 9.5 inches)
Monarch Envelope (98 x 191 mm; 3.88 x 7.5
inches)
Card Envelope (111 x 152 mm; 4.4 x 6
inches)
A2 Envelope (111 x 146 mm; 4.37 x 5.75
inches)
DL Envelope (110 x 220 mm; 4.3 x 8.7
inches)
C5 Envelope (162 x 229 mm; 6.4 x 9 inches)
C6 Envelope (114 x 162 mm; 4.5 x 6.4
inches)
Japanese Envelope Chou #3 (120 x 235
mm; 4.7 x 9.3 inches)
Japanese Envelope Chou #4 (90 x 205 mm;
3.5 x 8.1 inches)
Cards
Index card (76.2 x 127 mm; 3 x 5 inches)
Index card (102 x 152 mm; 4 x 6 inches)
Index card (127 x 203 mm; 5 x 8 inches)
A6 card (105 x 148.5 mm; 4.13 x 5.83
inches)
Printer specifications
93
Appendix A
(continued)
Media size
Tray 1
Tray 2
Duplexer
A4 index card (210 x 297 mm; 8.3 x 11.7
inches)
Hagaki** (100 x 148 mm; 3.9 x 5.8 inches)
Ofuku Hagaki** (200 x 148 mm; 7.8 x 5.8
inches)
Index Card Letter (216 x 279 mm; 8.5 x 11
inches)
Photo media
Photo media (76.2 x 127 mm; 3 x 5 inches)
Photo media (102 x 152 mm; 4 x 6 inches)
Photo media (5 x 7 inches)
Photo media (8 x 10 inches)
Photo media (8.5 x 11 inches)
Photo L (89 x 127 mm; 3.5 x 5 inches)
Photo 2L (127 x 178 mm)
13 x 18 cm*
Other media
NOTE: Defining custom-sized media
sizes in the HP printing software is only
available in Mac OS X.
Custom-sized media between 76.2 to 216
mm wide and 127 to 356 mm long (3 to 8.5
inches wide and 5 to 14 inches long)
Custom-sized media between 127 to 216
mm wide and 241 to 305 mm long (5 to 8.5
inches wide and 9.5 to 12 inches long)
* These sizes can be used for borderless printing.
** The printer is compatible with plain and inkjet hagaki from Japan Post only. It is not compatible
with photo hagaki from Japan Post.
Understand supported media types and weights
NOTE: Tray 2 is available as an optional accessory.
94
Technical information
Tray
Type
Weight
Tray 1
Paper
60 to 105 g/m
Capacity
2
(16 to 28 lb bond)
Up to 250 sheets of plain
paper
(25 mm or 1 inch
stacked)
Photo media
280 g/m2
Up to 100 sheets
(75 lb bond)
(17 mm or 0.67 inch
stacked)
Labels
Up to 100 sheets
(17 mm or 0.67 inch
stacked)
Envelopes
Cards
75 to 90 g/m2
Up to 30 sheets
(20 to 24 lb bond
envelope)
(17 mm or 0.67 inch
stacked)
Up to 200 g/m2
Up to 80 cards
(110 lb index)
Tray 2
Plain paper only
60 to 105 g/m2
(16 to 28 lb bond)
Up to 250 sheets of plain
paper
(25 mm or 1.0 inch
stacked)
Duplexer
Plain and brochure
60 to 105 g/m2
Not applicable
(16 to 28 lb bond)
Output tray
All supported media
Up to 150 sheets of plain
paper (text printing)
Set minimum margins
The document margins must match (or exceed) these margin settings in portrait orientation.
Printer specifications
95
Appendix A
Media
(1) Left
margin
(2) Right
margin
(3) Top
margin
(4) Bottom
margin
U.S. Letter
3.3 mm (0.13
inch)
3.3 mm (0.13
inch)
3.3 mm (0.13
inch)
3.3 mm (0.13
inch)
Windows and
12mm (0.47
inch) Mac OS
X and Linux
3.3 mm (0.13
inch)
3.3 mm (0.13
inch)
16.5 mm (0.65
inch)
16.5 mm
(0.65 inch)
U.S. Legal
A4
U.S. Executive
U.S. Statement
8.5 x 13 inch
B5
A5
Cards
Custom-sized media
Photo media
Envelopes
Guidelines for printing on both sides of a page
•
Always use media that conforms to the printer specifications. For more information, see Media
specifications.
•
Specify two-sided printing options in your application or in the printer driver.
•
Do not print on both sides of envelopes, photo paper, glossy media, or paper lighter than 16 lb
bond (60 g/m2) or heavier than 28 lb bond (105 g/m2). Jams might occur with these media types.
•
Several kinds of media require a specific orientation when you print on both sides of a page.
These include letterhead, preprinted paper, and paper with watermarks and prepunched holes.
When you print from a computer running Windows, the printer prints the first side of the media
first. Load the media with the print side facing down.
For auto-duplexing, when printing finishes on one side of the media, the printer holds the media
and pauses while the ink dries. Once the ink dries, the media is pulled back into the printer and
the second side is printed. When printing is complete, the media is dropped onto the output tray.
Do not grab it before printing is complete.
•
•
You can print on both sides of supported custom-sized media by turning the media over and
feeding it into the printer again. For more information, see Media specifications.
Print specifications
•
Black print resolution
600 x 600 dpi with pigmented black ink
•
Color print resolution
Up to 4800 x 1200 dpi Optimized on HP Advanced Photo Paper with 1200 x 1200 input dpi
For more information, see View print resolutions.
HP ePrint and HP website specifications
This section contains the following topics:
•
HP ePrint specifications
•
HP website specifications
HP ePrint specifications
96
•
An Internet connection using either an Ethernet or wireless connection.
•
Maximum size of email and attachments: 5 MB
Technical information
•
Maximum number of attachments: 10
NOTE: The printer’s email address must be the only address listed in the “To” line of the
email message.
•
Supported file types:
◦
PDF
◦
HTML
◦
Standard text file formats
◦
Microsoft Word, PowerPoint
◦
Image files, such as PNG, JPEG, TIFF, GIF, BMP
NOTE: You might be able to use other types of files with HP ePrint. However, HP cannot
guarantee that the printer will print other types of files because they have not been fully
tested.
HP website specifications
•
A web browser (either Microsoft Internet Explorer 6.0 or higher, Mozilla Firefox 2.0 or higher,
Safari 3.2.3 or higher, or Google Chrome 3.0) with the Adobe Flash plug-in (version 10 or higher).
•
An Internet connection
Environmental specifications
Operating environment
Operating temperature: 5° to 40° C (41° to 104° F)
Operating humidity: 15 to 80% RH non-condensing
Recommended operating conditions: 15° to 32° C (59° to 90° F)
Recommended relative humidity: 20 to 80 % RH non-condensing
Shipping environment
Maximum shipping temperature: -40° to 60° C (-40° to 140° F)
Maximum shipping humidity: 5 to 90% RH non-condensing
Electrical specifications
Power supply
Universal power adapter (external)
Power requirements
Input voltage: 100 to 240 VAC (± 10%), 50/60 Hz (± 3 Hz)
Output voltage: 32 Vdc at 2000 mA
Power consumption
30 watts printing (Fast Draft Mode)
Acoustic emission specifications
Print in Draft mode, noise levels per ISO 7779
•
Sound pressure (bystander position)
LpAm 57 (dBA) (mono Draft print)
•
Sound power
LwAd 7.1 (BA)
Printer specifications
97
Appendix A
Regulatory information
The printer meets product requirements from regulatory agencies in your country/region.
This section contains the following topics:
•
FCC statement
•
Notice to users in Korea
•
VCCI (Class B) compliance statement for users in Japan
•
Notice to users in Japan about the power cord
•
GS Declaration (Germany)
•
Gloss of housing of peripheral devices for Germany
•
European Union Regulatory Notice
•
Regulatory information for wireless products
•
Regulatory model number
FCC statement
FCC statement
The United States Federal Communications Commission (in 47 CFR 15.105) has specified
that the following notice be brought to the attention of users of this product.
This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment
generates, uses and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation.
If this equipment does cause harmful interference to radio or television reception, which can
be determined by turning the equipment off and on, the user is encouraged to try to correct
the interference by one or more of the following measures:
•
•
•
•
Reorient the receiving antenna.
Increase the separation between the equipment and the receiver.
Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.
For further information, contact:
Manager of Corporate Product Regulations
Hewlett-Packard Company
3000 Hanover Street
Palo Alto, Ca 94304
(650) 857-1501
Modifications (part 15.21)
The FCC requires the user to be notified that any changes or modifications made to this
device that are not expressly approved by HP may void the user's authority to operate the
equipment.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following
two conditions: (1) this device may not cause harmful interference, and (2) this device must
accept any interference received, including interference that may cause undesired
operation.
98
Technical information
Notice to users in Korea
VCCI (Class B) compliance statement for users in Japan
Notice to users in Japan about the power cord
GS Declaration (Germany)
Geräuschemission
LpA < 70 dB am Arbeitsplatz im Normalbetrieb nach DIN 45635 T. 19
Gloss of housing of peripheral devices for Germany
Regulatory information
99
Appendix A
European Union Regulatory Notice
Products bearing the CE marking comply with the following EU Directives:
•
Low Voltage Directive 2006/95/EC
•
EMC Directive 2004/108/EC
•
Ecodesign Directive 2009/125/EC, where applicable
CE compliance of this product is valid only if powered with the correct CE-marked AC adapter
provided by HP.
If this product has telecommunications functionality, it also complies with the essential requirements
of the following EU Directive:
R&TTE Directive 1999/5/EC
Compliance with these directives implies conformity to applicable harmonized European standards
(European Norms) that are listed in the EU Declaration of Conformity issued by HP for this product
or product family and available (in English only) either within the product documentation or at the
following web site: www.hp.com/go/certificates (type the product number in the search field).
The compliance is indicated by one of the following conformity markings placed on the product:
For non-telecommunications products
and for EU harmonized
telecommunications products, such as
Bluetooth® within power class below
10mW.
For EU non-harmonized
telecommunications products (If
applicable, a 4-digit notified body
number is inserted between CE and !).
Please refer to the regulatory label provided on the product.
The telecommunications functionality of this product may be used in the following EU and EFTA
countries: Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France,
Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg,
Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovak Republic, Slovenia, Spain,
Sweden, Switzerland, and United Kingdom.
The telephone connector (not available for all products) is intended for connection to analogue
telephone networks.
Products with wireless LAN devices
Some countries may have specific obligations or special requirements about the operation of
Wireless LAN networks such as indoor use only or restrictions of the channels available. Please
make sure that the country settings of the wireless network are correct.
France
For 2.4-GHz Wireless LAN operation of this product, certain restrictions apply: This product may be
used indoors for the entire 2400-MHz to 2483.5-MHz frequency band (channels 1 to 13). For outdoor
use, only the 2400-MHz to 2454-MHz frequency band (channels 1 to 7) may be used. For the latest
requirements, see www.arcep.fr.
The point of contact for regulatory matters is:
Hewlett-Packard GmbH, Dept./MS: HQ-TRE, Herrenberger Strasse 140, 71034 Boeblingen,
GERMANY
100
Technical information
Regulatory information for wireless products
This section contains the following regulatory information pertaining to wireless products:
•
•
•
•
Exposure to radio frequency radiation
Notice to users in Brazil
Notice to users in Canada
Notice to users in Taiwan
Exposure to radio frequency radiation
Exposure to radio frequency radiation
Caution The radiated output power of this device is far below the FCC radio
frequency exposure limits. Nevertheless, the device shall be used in such a manner
that the potential for human contact during normal operation is minimized. This
product and any attached external antenna, if supported, shall be placed in such
a manner to minimize the potential for human contact during normal operation. In
order to avoid the possibility of exceeding the FCC radio frequency exposure
limits, human proximity to the antenna shall not be less than 20 cm (8 inches)
during normal operation.
Notice to users in Brazil
Aviso aos usuários no Brasil
Este equipamento opera em caráter secundário, isto é, não tem direito à proteção contra
interferência prejudicial, mesmo de estações do mesmo tipo, e não pode causar interferência
a sistemas operando em caráter primário. (Res.ANATEL 282/2001).
Notice to users in Canada
Notice to users in Canada/Note à l'attention des utilisateurs canadiens
For Indoor Use. This digital apparatus does not exceed the Class B limits for radio noise
emissions from the digital apparatus set out in the Radio Interference Regulations of the
Canadian Department of Communications. The internal wireless radio complies with RSS
210 and RSS GEN of Industry Canada.
Utiliser à l'intérieur. Le présent appareil numérique n'émet pas de bruit radioélectrique
dépassant les limites applicables aux appareils numériques de la classe B prescrites dans
le Règlement sur le brouillage radioélectrique édicté par le ministère des Communications
du Canada. Le composant RF interne est conforme a la norme RSS-210 and RSS GEN
d'Industrie Canada.
Notice to users in Taiwan
Regulatory information
101
Appendix A
Regulatory model number
For regulatory identification purposes, your product is assigned a Regulatory Model Number. The
Regulatory Model Number for your product is VCVRA-1101. This regulatory number should not be
confused with the marketing name (HP Officejet Pro 8100 ePrinter) or product number.
102
Technical information
Environmental product stewardship program
Hewlett-Packard is committed to providing quality products in an environmentally sound manner.
Design for recycling has been incorporated into this product. The number of materials has been kept
to a minimum while ensuring proper functionality and reliability. Dissimilar materials have been
designed to separate easily. Fasteners and other connections are easy to locate, access, and
remove using common tools. High priority parts have been designed to access quickly for efficient
disassembly and repair.
For more information, visit HP’s Commitment to the Environment website at:
www.hp.com/hpinfo/globalcitizenship/environment/index.html
This section contains the following topics:
•
•
Paper use
Plastics
•
Material safety data sheets
•
•
Recycling program
HP inkjet supplies recycling program
•
Disposal of waste equipment by users in private households in the European Union
•
•
Power consumption
Chemical Substances
•
Battery information
•
•
EU battery directive
RoHS notices (China only)
•
RoHS notices (Ukraine only)
Paper use
This product is suited for the use of recycled paper according to DIN 19309 and EN 12281:2002.
Plastics
Plastic parts over 25 grams are marked according to international standards that enhance the ability
to identify plastics for recycling purposes at the end of product life.
Material safety data sheets
Material safety data sheets (MSDS) can be obtained from the HP website at:
www.hp.com/go/msds
Recycling program
HP offers an increasing number of product return and recycling programs in many countries/regions,
and partners with some of the largest electronic recycling centers throughout the world. HP
conserves resources by reselling some of its most popular products. For more information regarding
recycling of HP products, please visit:
www.hp.com/hpinfo/globalcitizenship/environment/recycle/
HP inkjet supplies recycling program
HP is committed to protecting the environment. The HP Inkjet Supplies Recycling Program is
available in many countries/regions, and lets you recycle used print cartridges and ink cartridges
free of charge. For more information, go to the following website:
www.hp.com/hpinfo/globalcitizenship/environment/recycle/
Environmental product stewardship program
103
Appendix A
104
English
Français
Deutsch
Italiano
Español
Eliminación de residuos de aparatos eléctricos y electrónicos por parte de usuarios domésticos en la Unión Europea
Este símbolo en el producto o en el embalaje indica que no se puede desechar el producto junto con los residuos domésticos. Por el contrario, si debe eliminar este tipo de residuo, es
responsabilidad del usuario entregarlo en un punto de recogida designado de reciclado de aparatos electrónicos y eléctricos. El reciclaje y la recogida por separado de estos residuos
en el momento de la eliminación ayudará a preservar recursos naturales y a garantizar que el reciclaje proteja la salud y el medio ambiente. Si desea información adicional sobre los
lugares donde puede dejar estos residuos para su reciclado, póngase en contacto con las autoridades locales de su ciudad, con el servicio de gestión de residuos domésticos o con la
tienda donde adquirió el producto.
Česky
Likvidace vysloužilého zařízení uživateli v domácnosti v zemích EU
Tato značka na produktu nebo na jeho obalu označuje, že tento produkt nesmí být likvidován prostým vyhozením do běžného domovního odpadu. Odpovídáte za to, že vysloužilé
zařízení bude předáno k likvidaci do stanovených sběrných míst určených k recyklaci vysloužilých elektrických a elektronických zařízení. Likvidace vysloužilého zařízení samostatným
sběrem a recyklací napomáhá zachování přírodních zdrojů a zajišťuje, že recyklace proběhne způsobem chránícím lidské zdraví a životní prostředí. Další informace o tom, kam můžete
vysloužilé zařízení předat k recyklaci, můžete získat od úřadů místní samosprávy, od společnosti provádějící svoz a likvidaci domovního odpadu nebo v obchodě, kde jste produkt
zakoupili.
Dansk
Bortskaffelse af affaldsudstyr for brugere i private husholdninger i EU
Dette symbol på produktet eller på dets emballage indikerer, at produktet ikke må bortskaffes sammen med andet husholdningsaffald. I stedet er det dit ansvar at bortskaffe affaldsudstyr
ved at aflevere det på dertil beregnede indsamlingssteder med henblik på genbrug af elektrisk og elektronisk affaldsudstyr. Den separate indsamling og genbrug af dit affaldsudstyr på
tidspunktet for bortskaffelse er med til at bevare naturlige ressourcer og sikre, at genbrug finder sted på en måde, der beskytter menneskers helbred samt miljøet. Hvis du vil vide mere
om, hvor du kan aflevere dit affaldsudstyr til genbrug, kan du kontakte kommunen, det lokale renovationsvæsen eller den forretning, hvor du købte produktet.
Nederlands
Afvoer van afgedankte apparatuur door gebruikers in particuliere huishoudens in de Europese Unie
Dit symbool op het product of de verpakking geeft aan dat dit product niet mag worden afgevoerd met het huishoudelijk afval. Het is uw verantwoordelijkheid uw afgedankte apparatuur
af te leveren op een aangewezen inzamelpunt voor de verwerking van afgedankte elektrische en elektronische apparatuur. De gescheiden inzameling en verwerking van uw afgedankte
apparatuur draagt bij tot het sparen van natuurlijke bronnen en tot het hergebruik van materiaal op een wijze die de volksgezondheid en het milieu beschermt. Voor meer informatie over
waar u uw afgedankte apparatuur kunt inleveren voor recycling kunt u contact opnemen met het gemeentehuis in uw woonplaats, de reinigingsdienst of de winkel waar u het product
hebt aangeschaft.
Eesti
Eramajapidamistes kasutuselt kõrvaldatavate seadmete käitlemine Euroopa Liidus
Kui tootel või toote pakendil on see sümbol, ei tohi seda toodet visata olmejäätmete hulka. Teie kohus on viia tarbetuks muutunud seade selleks ettenähtud elektri- ja elektroonikaseadmete
utiliseerimiskohta. Utiliseeritavate seadmete eraldi kogumine ja käitlemine aitab säästa loodusvarasid ning tagada, et käitlemine toimub inimeste tervisele ja keskkonnale ohutult.
Lisateavet selle kohta, kuhu saate utiliseeritava seadme käitlemiseks viia, saate küsida kohalikust omavalitsusest, olmejäätmete utiliseerimispunktist või kauplusest, kust te seadme
ostsite.
Suomi
Hävitettävien laitteiden käsittely kotitalouksissa Euroopan unionin alueella
Tämä tuotteessa tai sen pakkauksessa oleva merkintä osoittaa, että tuotetta ei saa hävittää talousjätteiden mukana. Käyttäjän velvollisuus on huolehtia siitä, että hävitettävä laite
toimitetaan sähkö- ja elektroniikkalaiteromun keräyspisteeseen. Hävitettävien laitteiden erillinen keräys ja kierrätys säästää luonnonvaroja. Näin toimimalla varmistetaan myös,
että kierrätys tapahtuu tavalla, joka suojelee ihmisten terveyttä ja ympäristöä. Saat tarvittaessa lisätietoja jätteiden kierrätyspaikoista paikallisilta viranomaisilta, jäteyhtiöiltä tai tuotteen
jälleenmyyjältä.
Ελληνικά
Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση
Το παρόν σύμβολο στον εξοπλισμό ή στη συσκευασία του υποδεικνύει ότι το προϊόν αυτό δεν πρέπει να πεταχτεί μαζί με άλλα οικιακά απορρίμματα. Αντίθετα, ευθύνη σας είναι να
απορρίψετε τις άχρηστες συσκευές σε μια καθορισμένη μονάδα συλλογής απορριμμάτων για την ανακύκλωση άχρηστου ηλεκτρικού και ηλεκτρονικού εξοπλισμού. Η χωριστή συλλογή και
ανακύκλωση των άχρηστων συσκευών θα συμβάλει στη διατήρηση των φυσικών πόρων και στη διασφάλιση ότι θα ανακυκλωθούν με τέτοιον τρόπο, ώστε να προστατεύεται η υγεία των
ανθρώπων και το περιβάλλον. Για περισσότερες πληροφορίες σχετικά με το πού μπορείτε να απορρίψετε τις άχρηστες συσκευές για ανακύκλωση, επικοινωνήστε με τις κατά τόπους αρμόδιες
αρχές ή με το κατάστημα από το οποίο αγοράσατε το προϊόν.
Magyar
A hulladékanyagok kezelése a magánháztartásokban az Európai Unióban
Ez a szimbólum, amely a terméken vagy annak csomagolásán van feltüntetve, azt jelzi, hogy a termék nem kezelhető együtt az egyéb háztartási hulladékkal. Az Ön feladata,
hogy a készülék hulladékanyagait eljuttassa olyan kijelölt gyűjtőhelyre, amely az elektromos hulladékanyagok és az elektronikus berendezések újrahasznosításával foglalkozik.
A hulladékanyagok elkülönített gyűjtése és újrahasznosítása hozzájárul a természeti erőforrások megőrzéséhez, egyúttal azt is biztosítja, hogy a hulladék újrahasznosítása az
egészségre és a környezetre nem ártalmas módon történik. Ha tájékoztatást szeretne kapni azokról a helyekről, ahol leadhatja újrahasznosításra a hulladékanyagokat, forduljon
a helyi önkormányzathoz, a háztartási hulladék begyűjtésével foglalkozó vállalathoz vagy a termék forgalmazójához.
Latviski
Lietotāju atbrīvošanās no nederīgām ierīcēm Eiropas Savienības privātajās mājsaimniecībās
Šis simbols uz ierīces vai tās iepakojuma norāda, ka šo ierīci nedrīkst izmest kopā ar pārējiem mājsaimniecības atkritumiem. Jūs esat atbildīgs par atbrīvošanos no nederīgās ierīces,
to nododot norādītajā savākšanas vietā, lai tiktu veikta nederīgā elektriskā un elektroniskā aprīkojuma otrreizējā pārstrāde. Speciāla nederīgās ierīces savākšana un otrreizējā pārstrāde
palīdz taupīt dabas resursus un nodrošina tādu otrreizējo pārstrādi, kas sargā cilvēku veselību un apkārtējo vidi. Lai iegūtu papildu informāciju par to, kur otrreizējai pārstrādei var
nogādāt nederīgo ierīci, lūdzu, sazinieties ar vietējo pašvaldību, mājsaimniecības atkritumu savākšanas dienestu vai veikalu, kurā iegādājāties šo ierīci.
Lietuviškai
Europos Sąjungos vartotojų ir privačių namų ūkių atliekamos įrangos išmetimas
Šis simbolis ant produkto arba jo pakuotės nurodo, kad produktas negali būti išmestas kartu su kitomis namų ūkio atliekomis. Jūs privalote išmesti savo atliekamą įrangą atiduodami ją
į atliekamos elektronikos ir elektros įrangos perdirbimo punktus. Jei atliekama įranga bus atskirai surenkama ir perdirbama, bus išsaugomi natūralūs ištekliai ir užtikrinama, kad įranga
yra perdirbta žmogaus sveikatą ir gamtą tausojančiu būdu. Dėl informacijos apie tai, kur galite išmesti atliekamą perdirbti skirtą įrangą kreipkitės į atitinkamą vietos tarnybą, namų ūkio
atliekų išvežimo tarnybą arba į parduotuvę, kurioje pirkote produktą.
Utylizacja zużytego sprzętu przez użytkowników domowych w Unii Europejskiej
Symbol ten umieszczony na produkcie lub opakowaniu oznacza, że tego produktu nie należy wyrzucać razem z innymi odpadami domowymi. Użytkownik jest odpowiedzialny za
dostarczenie zużytego sprzętu do wyznaczonego punktu gromadzenia zużytych urządzeń elektrycznych i elektronicznych. Gromadzenie osobno i recykling tego typu odpadów
przyczynia się do ochrony zasobów naturalnych i jest bezpieczny dla zdrowia i środowiska naturalnego. Dalsze informacje na temat sposobu utylizacji zużytych urządzeń można
uzyskać u odpowiednich władz lokalnych, w przedsiębiorstwie zajmującym się usuwaniem odpadów lub w miejscu zakupu produktu.
Português
Smaltimento di apparecchiature da rottamare da parte di privati nell'Unione Europea
Questo simbolo che appare sul prodotto o sulla confezione indica che il prodotto non deve essere smaltito assieme agli altri rifiuti domestici. Gli utenti devono provvedere allo
smaltimento delle apparecchiature da rottamare portandole al luogo di raccolta indicato per il riciclaggio delle apparecchiature elettriche ed elettroniche. La raccolta e il riciclaggio
separati delle apparecchiature da rottamare in fase di smaltimento favoriscono la conservazione delle risorse naturali e garantiscono che tali apparecchiature vengano rottamate
nel rispetto dell'ambiente e della tutela della salute. Per ulteriori informazioni sui punti di raccolta delle apparecchiature da rottamare, contattare il proprio comune di residenza,
il servizio di smaltimento dei rifiuti locale o il negozio presso il quale è stato acquistato il prodotto.
Descarte de equipamentos por usuários em residências da União Européia
Este símbolo no produto ou na embalagem indica que o produto não pode ser descartado junto com o lixo doméstico. No entanto, é sua responsabilidade levar os equipamentos
a serem descartados a um ponto de coleta designado para a reciclagem de equipamentos eletro-eletrônicos. A coleta separada e a reciclagem dos equipamentos no momento do
descarte ajudam na conservação dos recursos naturais e garantem que os equipamentos serão reciclados de forma a proteger a saúde das pessoas e o meio ambiente. Para obter mais
informações sobre onde descartar equipamentos para reciclagem, entre em contato com o escritório local de sua cidade, o serviço de limpeza pública de seu bairro ou a loja em que
adquiriu o produto.
Slovenčina
Entsorgung von Elektrogeräten durch Benutzer in privaten Haushalten in der EU
Dieses Symbol auf dem Produkt oder dessen Verpackung gibt an, dass das Produkt nicht zusammen mit dem Restmüll entsorgt werden darf. Es obliegt daher Ihrer Verantwortung, das
Gerät an einer entsprechenden Stelle für die Entsorgung oder Wiederverwertung von Elektrogeräten aller Art abzugeben (z.B. ein Wertstoffhof). Die separate Sammlung und das
Recyceln Ihrer alten Elektrogeräte zum Zeitpunkt ihrer Entsorgung trägt zum Schutz der Umwelt bei und gewährleistet, dass sie auf eine Art und Weise recycelt werden, die keine
Gefährdung für die Gesundheit des Menschen und der Umwelt darstellt. Weitere Informationen darüber, wo Sie alte Elektrogeräte zum Recyceln abgeben können, erhalten Sie bei
den örtlichen Behörden, Wertstoffhöfen oder dort, wo Sie das Gerät erworben haben.
Postup používateľov v krajinách Európskej únie pri vyhadzovaní zariadenia v domácom používaní do odpadu
Tento symbol na produkte alebo na jeho obale znamená, že nesmie by vyhodený s iným komunálnym odpadom. Namiesto toho máte povinnos odovzda toto zariadenie na zbernom
mieste, kde sa zabezpečuje recyklácia elektrických a elektronických zariadení. Separovaný zber a recyklácia zariadenia určeného na odpad pomôže chráni prírodné zdroje a
zabezpečí taký spôsob recyklácie, ktorý bude chráni ľudské zdravie a životné prostredie. Ďalšie informácie o separovanom zbere a recyklácii získate na miestnom obecnom úrade,
vo firme zabezpečujúcej zber vášho komunálneho odpadu alebo v predajni, kde ste produkt kúpili.
Slovenščina
Évacuation des équipements usagés par les utilisateurs dans les foyers privés au sein de l'Union européenne
La présence de ce symbole sur le produit ou sur son emballage indique que vous ne pouvez pas vous débarrasser de ce produit de la même façon que vos déchets courants.
Au contraire, vous êtes responsable de l'évacuation de vos équipements usagés et, à cet effet, vous êtes tenu de les remettre à un point de collecte agréé pour le recyclage des
équipements électriques et électroniques usagés. Le tri, l'évacuation et le recyclage séparés de vos équipements usagés permettent de préserver les ressources naturelles et de s'assurer
que ces équipements sont recyclés dans le respect de la santé humaine et de l'environnement. Pour plus d'informations sur les lieux de collecte des équipements usagés, veuillez contacter
votre mairie, votre service de traitement des déchets ménagers ou le magasin où vous avez acheté le produit.
Ravnanje z odpadno opremo v gospodinjstvih znotraj Evropske unije
Ta znak na izdelku ali embalaži izdelka pomeni, da izdelka ne smete odlagati skupaj z drugimi gospodinjskimi odpadki. Odpadno opremo ste dolžni oddati na določenem zbirnem
mestu za recikliranje odpadne električne in elektronske opreme. Z ločenim zbiranjem in recikliranjem odpadne opreme ob odlaganju boste pomagali ohraniti naravne vire in zagotovili,
da bo odpadna oprema reciklirana tako, da se varuje zdravje ljudi in okolje. Več informacij o mestih, kjer lahko oddate odpadno opremo za recikliranje, lahko dobite na občini,
v komunalnem podjetju ali trgovini, kjer ste izdelek kupili.
Svenska
Disposal of Waste Equipment by Users in Private Households in the European Union
This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste. Instead, it is your responsibility to dispose of your waste
equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment. The separate collection and recycling of your waste equipment
at the time of disposal will help to conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment. For more information about where
you can drop off your waste equipment for recycling, please contact your local city office, your household waste disposal service or the shop where you purchased the product.
Polski
Disposal of waste equipment by users in private households in the European Union
Kassering av förbrukningsmaterial, för hem- och privatanvändare i EU
Produkter eller produktförpackningar med den här symbolen får inte kasseras med vanligt hushållsavfall. I stället har du ansvar för att produkten lämnas till en behörig återvinningsstation
för hantering av el- och elektronikprodukter. Genom att lämna kasserade produkter till återvinning hjälper du till att bevara våra gemensamma naturresurser. Dessutom skyddas både
människor och miljön när produkter återvinns på rätt sätt. Kommunala myndigheter, sophanteringsföretag eller butiken där varan köptes kan ge mer information om var du lämnar
kasserade produkter för återvinning.
Technical information
Power consumption
Hewlett-Packard printing and imaging equipment marked with the ENERGY STAR® logo is qualified
to the U.S. Environmental Protection Agency’s ENERGY STAR specifications for imaging
equipment. The following mark appears on ENERGY STAR qualified imaging products:
ENERGY STAR is a U.S. registered service mark of the U.S. EPA. As an ENERGY STAR partner,
HP has determined that this product meets ENERGY STAR guidelines for energy efficiency.
Additional ENERGY STAR qualified imaging product model information is listed at:
www.hp.com/go/energystar
Chemical Substances
HP is committed to providing our customers with information about the chemical substances in our
products as needed to comply with legal requirements such as REACH (Regulation EC No
1907/2006 of the European Parliament and the Council). A chemical information report for this
product can be found at: www.hp.com/go/reach
Battery information
The printer has internal batteries that are used to maintain printer settings when the printer is turned
off. These batteries might require special handling and disposal.
This section contains the following topics:
•
•
•
Battery disposal in Taiwan
Attention California users
Battery disposal in Netherlands
Battery disposal in Taiwan
Attention California users
The battery supplied with this product may contain perchlorate material. Special handling may apply.
For more information, go to the following website: www.dtsc.ca.gov/hazardouswaste/perchlorate.
Battery disposal in Netherlands
Dit HP Product bevat een lithium-manganese-dioxide
batterij. Deze bevindt zich op de hoofdprintplaat.
Wanneer deze batterij leeg is, moet deze volgens de
geldende regels worden afgevoerd.
Environmental product stewardship program
105
Appendix A
106
English
European Union Battery Directive
This product contains a battery that is used to maintain data integrity of real time clock or product settings and is designed to last the life of the
product. Any attempt to service or replace this battery should be performed by a qualified service technician.
Français
Directive sur les batteries de l'Union Européenne
Ce produit contient une batterie qui permet de maintenir l'intégrité des données pour les paramètres du produit ou l'horloge en temps réel et qui a
été conçue pour durer aussi longtemps que le produit. Toute tentative de réparation ou de remplacement de cette batterie doit être effectuée par un
technicien qualifié.
Deutsch
Batterie-Richtlinie der Europäischen Union
Dieses Produkt enthält eine Batterie, die dazu dient, die Datenintegrität der Echtzeituhr sowie der Produkteinstellungen zu erhalten, und die für die
Lebensdauer des Produkts ausreicht. Im Bedarfsfall sollte das Instandhalten bzw. Austauschen der Batterie von einem qualifizierten Servicetechniker
durchgeführt werden.
Italiano
Direttiva dell'Unione Europea relativa alla raccolta, al trattamento e allo smaltimento di batterie e accumulatori
Questo prodotto contiene una batteria utilizzata per preservare l'integrità dei dati dell'orologio in tempo reale o delle impostazioni del prodotto e
la sua durata si intende pari a quella del prodotto. Eventuali interventi di riparazione o sostituzione della batteria devono essere eseguiti da un
tecnico dell'assistenza qualificato.
Español
Directiva sobre baterías de la Unión Europea
Este producto contiene una batería que se utiliza para conservar la integridad de los datos del reloj de tiempo real o la configuración del producto
y está diseñada para durar toda la vida útil del producto. El mantenimiento o la sustitución de dicha batería deberá realizarla un técnico de
mantenimiento cualificado.
Česky
Směrnice Evropské unie pro nakládání s bateriemi
Tento výrobek obsahuje baterii, která slouží k uchování správných dat hodin reálného času nebo nastavení výrobku. Baterie je navržena tak, aby
vydržela celou životnost výrobku. Jakýkoliv pokus o opravu nebo výměnu baterie by měl provést kvalifikovaný servisní technik.
Dansk
EU's batteridirektiv
Produktet indeholder et batteri, som bruges til at vedligeholde dataintegriteten for realtidsur- eller produktindstillinger og er beregnet til at holde i
hele produktets levetid. Service på batteriet eller udskiftning bør foretages af en uddannet servicetekniker.
Nederlands
Richtlijn batterijen voor de Europese Unie
Dit product bevat een batterij die wordt gebruikt voor een juiste tijdsaanduiding van de klok en het behoud van de productinstellingen. Bovendien is
deze ontworpen om gedurende de levensduur van het product mee te gaan. Het onderhoud of de vervanging van deze batterij moet door een
gekwalificeerde onderhoudstechnicus worden uitgevoerd.
Eesti
Euroopa Liidu aku direktiiv
Toode sisaldab akut, mida kasutatakse reaalaja kella andmeühtsuse või toote sätete säilitamiseks. Aku on valmistatud kestma terve toote kasutusaja.
Akut tohib hooldada või vahetada ainult kvalifitseeritud hooldustehnik.
Suomi
Euroopan unionin paristodirektiivi
Tämä laite sisältää pariston, jota käytetään reaaliaikaisen kellon tietojen ja laitteen asetusten säilyttämiseen. Pariston on suunniteltu kestävän laitteen
koko käyttöiän ajan. Pariston mahdollinen korjaus tai vaihto on jätettävä pätevän huoltohenkilön tehtäväksi.
Ελληνικά
Οδηγία της Ευρωπαϊκής Ένωσης για τις ηλεκτρικές στήλες
Αυτό το προϊόν περιλαμβάνει μια μπαταρία, η οποία χρησιμοποιείται για τη διατήρηση της ακεραιότητας των δεδομένων ρολογιού πραγματικού
χρόνου ή των ρυθμίσεων προϊόντος και έχει σχεδιαστεί έτσι ώστε να διαρκέσει όσο και το προϊόν. Τυχόν απόπειρες επιδιόρθωσης ή αντικατάστασης
αυτής της μπαταρίας θα πρέπει να πραγματοποιούνται από κατάλληλα εκπαιδευμένο τεχνικό.
Magyar
Az Európai unió telepek és akkumulátorok direktívája
A termék tartalmaz egy elemet, melynek feladata az, hogy biztosítsa a valós idejű óra vagy a termék beállításainak adatintegritását. Az elem úgy
van tervezve, hogy végig kitartson a termék használata során. Az elem bármilyen javítását vagy cseréjét csak képzett szakember végezheti el.
Latviski
Eiropas Savienības Bateriju direktīva
Produktam ir baterija, ko izmanto reālā laika pulksteņa vai produkta iestatījumu datu integritātes saglabāšanai, un tā ir paredzēta visam produkta
dzīves ciklam. Jebkura apkope vai baterijas nomaiņa ir jāveic atbilstoši kvalificētam darbiniekam.
Lietuviškai
Europos Sąjungos baterijų ir akumuliatorių direktyva
Šiame gaminyje yra baterija, kuri naudojama, kad būtų galima prižiūrėti realaus laiko laikrodžio veikimą arba gaminio nuostatas; ji skirta veikti
visą gaminio eksploatavimo laiką. Bet kokius šios baterijos aptarnavimo arba keitimo darbus turi atlikti kvalifikuotas aptarnavimo technikas.
Polski
Dyrektywa Unii Europejskiej w sprawie baterii i akumulatorów
Produkt zawiera baterię wykorzystywaną do zachowania integralności danych zegara czasu rzeczywistego lub ustawień produktu, która
podtrzymuje działanie produktu. Przegląd lub wymiana baterii powinny być wykonywane wyłącznie przez uprawnionego technika serwisu.
Português
Diretiva sobre baterias da União Européia
Este produto contém uma bateria que é usada para manter a integridade dos dados do relógio em tempo real ou das configurações do produto e
é projetada para ter a mesma duração que este. Qualquer tentativa de consertar ou substituir essa bateria deve ser realizada por um técnico
qualificado.
Slovenčina
Smernica Európskej únie pre zaobchádzanie s batériami
Tento výrobok obsahuje batériu, ktorá slúži na uchovanie správnych údajov hodín reálneho času alebo nastavení výrobku. Batéria je skonštruovaná
tak, aby vydržala celú životnosť výrobku. Akýkoľvek pokus o opravu alebo výmenu batérie by mal vykonať kvalifikovaný servisný technik.
Svenska Slovenščina
Direktiva Evropske unije o baterijah in akumulatorjih
V tem izdelku je baterija, ki zagotavlja natančnost podatkov ure v realnem času ali nastavitev izdelka v celotni življenjski dobi izdelka. Kakršno koli
popravilo ali zamenjavo te baterije lahko izvede le pooblaščeni tehnik.
Български
Директива за батерии на Европейския съюз
Този продукт съдържа батерия, която се използва за поддържане на целостта на данните на часовника в реално време или настройките за
продукта, създадена на издържи през целия живот на продукта. Сервизът или замяната на батерията трябва да се извършва от квалифициран
техник.
Română
EU battery directive
Directiva Uniunii Europene referitoare la baterii
Acest produs conţine o baterie care este utilizată pentru a menţine integritatea datelor ceasului de timp real sau setărilor produsului şi care este
proiectată să funcţioneze pe întreaga durată de viaţă a produsului. Orice lucrare de service sau de înlocuire a acestei baterii trebuie efectuată de
un tehnician de service calificat.
EU:s batteridirektiv
Produkten innehåller ett batteri som används för att upprätthålla data i realtidsklockan och produktinställningarna. Batteriet ska räcka produktens
hela livslängd. Endast kvalificerade servicetekniker får utföra service på batteriet och byta ut det.
Technical information
RoHS notices (China only)
Toxic and hazardous substance table
RoHS notices (Ukraine only)
Environmental product stewardship program
107
Appendix A
Third-party licenses
LICENSE.aes-pubdom--crypto
--------------------/* rijndael-alg-fst.c
*
* @version 3.0 (December 2000)
*
* Optimised ANSI C code for the Rijndael cipher (now AES)
*
* @author Vincent Rijmen <[email protected]>
* @author Antoon Bosselaers <[email protected]>
* @author Paulo Barreto <[email protected]>
*
* This code is hereby placed in the public domain.
*
* THIS SOFTWARE IS PROVIDED BY THE AUTHORS ''AS IS'' AND ANY EXPRESS
* OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED
* WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE
* ARE DISCLAIMED. IN NO EVENT SHALL THE AUTHORS OR CONTRIBUTORS BE
* LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR
* CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF
* SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR
* BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY,
* WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE
* OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE,
* EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
*/
LICENSE.expat-mit--expat
--------------------Copyright (c) 1998, 1999, 2000 Thai Open Source Software Center Ltd
Permission is hereby granted, free of charge, to any person obtaining
a copy of this software and associated documentation files (the
"Software"), to deal in the Software without restriction, including
without limitation the rights to use, copy, modify, merge, publish,
distribute, sublicense, and/or sell copies of the Software, and to
permit persons to whom the Software is furnished to do so, subject to
the following conditions:
The above copyright notice and this permission notice shall be included
in all copies or substantial portions of the Software.
108
Technical information
THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND,
EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF
MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT.
IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY
CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT,
TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE
SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
LICENSE.hmac-sha2-bsd--nos_crypto
--------------------/* HMAC-SHA-224/256/384/512 implementation
* Last update: 06/15/2005
* Issue date: 06/15/2005
*
* Copyright (C) 2005 Olivier Gay <[email protected]>
* All rights reserved.
*
* Redistribution and use in source and binary forms, with or without
* modification, are permitted provided that the following conditions
* are met:
* 1. Redistributions of source code must retain the above copyright
* notice, this list of conditions and the following disclaimer.
* 2. Redistributions in binary form must reproduce the above copyright
* notice, this list of conditions and the following disclaimer in the
* documentation and/or other materials provided with the distribution.
* 3. Neither the name of the project nor the names of its contributors
* may be used to endorse or promote products derived from this software
* without specific prior written permission.
*
* THIS SOFTWARE IS PROVIDED BY THE PROJECT AND CONTRIBUTORS ``AS IS'' AND
* ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE
* IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE
* ARE DISCLAIMED. IN NO EVENT SHALL THE PROJECT OR CONTRIBUTORS BE LIABLE
* FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL
* DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS
* OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION)
* HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT
* LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY
* OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF
* SUCH DAMAGE.
*/
LICENSE.open_ssl--open_ssl
--------------------Copyright (C) 1995-1998 Eric Young ([email protected])
Third-party licenses
109
Appendix A
All rights reserved.
This package is an SSL implementation written
by Eric Young ([email protected]).
The implementation was written so as to conform with Netscapes SSL.
This library is free for commercial and non-commercial use as long as
the following conditions are aheared to. The following conditions
apply to all code found in this distribution, be it the RC4, RSA,
lhash, DES, etc., code; not just the SSL code. The SSL documentation
included with this distribution is covered by the same copyright terms
except that the holder is Tim Hudson ([email protected]).
Copyright remains Eric Young's, and as such any Copyright notices in
the code are not to be removed.
If this package is used in a product, Eric Young should be given attribution
as the author of the parts of the library used.
This can be in the form of a textual message at program startup or
in documentation (online or textual) provided with the package.
Redistribution and use in source and binary forms, with or without
modification, are permitted provided that the following conditions
are met:
1. Redistributions of source code must retain the copyright
notice, this list of conditions and the following disclaimer.
2. Redistributions in binary form must reproduce the above copyright
notice, this list of conditions and the following disclaimer in the
documentation and/or other materials provided with the distribution.
3. All advertising materials mentioning features or use of this software
must display the following acknowledgement:
"This product includes cryptographic software written by
Eric Young ([email protected])"
The word 'cryptographic' can be left out if the rouines from the library
being used are not cryptographic related :-).
4. If you include any Windows specific code (or a derivative thereof) from
the apps directory (application code) you must include an acknowledgement:
"This product includes software written by Tim Hudson ([email protected])"
THIS SOFTWARE IS PROVIDED BY ERIC YOUNG ``AS IS'' AND
ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE
IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE
ARE DISCLAIMED. IN NO EVENT SHALL THE AUTHOR OR CONTRIBUTORS BE LIABLE
FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL
DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS
OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION)
HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT
110
Technical information
LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY
OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF
SUCH DAMAGE.
The licence and distribution terms for any publically available version or
derivative of this code cannot be changed. i.e. this code cannot simply be
copied and put under another distribution licence
[including the GNU Public Licence.]
====================================================================
Copyright (c) 1998-2001 The OpenSSL Project. All rights reserved.
Redistribution and use in source and binary forms, with or without
modification, are permitted provided that the following conditions
are met:
1. Redistributions of source code must retain the above copyright
notice, this list of conditions and the following disclaimer.
2. Redistributions in binary form must reproduce the above copyright
notice, this list of conditions and the following disclaimer in
the documentation and/or other materials provided with the
distribution.
3. All advertising materials mentioning features or use of this
software must display the following acknowledgment:
"This product includes software developed by the OpenSSL Project
for use in the OpenSSL Toolkit. (http://www.openssl.org/)"
4. The names "OpenSSL Toolkit" and "OpenSSL Project" must not be used to
endorse or promote products derived from this software without
prior written permission. For written permission, please contact
[email protected]
5. Products derived from this software may not be called "OpenSSL"
nor may "OpenSSL" appear in their names without prior written
permission of the OpenSSL Project.
6. Redistributions of any form whatsoever must retain the following
acknowledgment:
"This product includes software developed by the OpenSSL Project
for use in the OpenSSL Toolkit (http://www.openssl.org/)"
THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT ``AS IS'' AND ANY
EXPRESSED OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE
IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
Third-party licenses
111
Appendix A
PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE OpenSSL PROJECT OR
ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL,
SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT
NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES;
LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION)
HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT,
STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE)
ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED
OF THE POSSIBILITY OF SUCH DAMAGE.
====================================================================
This product includes cryptographic software written by Eric Young
([email protected]). This product includes software written by Tim
Hudson ([email protected]).
====================================================================
Copyright (c) 1998-2006 The OpenSSL Project. All rights reserved.
Redistribution and use in source and binary forms, with or without
modification, are permitted provided that the following conditions
are met:
1. Redistributions of source code must retain the above copyright
notice, this list of conditions and the following disclaimer.
2. Redistributions in binary form must reproduce the above copyright
notice, this list of conditions and the following disclaimer in
the documentation and/or other materials provided with the
distribution.
3. All advertising materials mentioning features or use of this
software must display the following acknowledgment:
"This product includes software developed by the OpenSSL Project
for use in the OpenSSL Toolkit. (http://www.openssl.org/)"
4. The names "OpenSSL Toolkit" and "OpenSSL Project" must not be used to
endorse or promote products derived from this software without
prior written permission. For written permission, please contact
[email protected]
5. Products derived from this software may not be called "OpenSSL"
nor may "OpenSSL" appear in their names without prior written
permission of the OpenSSL Project.
6. Redistributions of any form whatsoever must retain the following
112
Technical information
acknowledgment:
"This product includes software developed by the OpenSSL Project
for use in the OpenSSL Toolkit (http://www.openssl.org/)"
THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT ``AS IS'' AND ANY
EXPRESSED OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE
IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE OpenSSL PROJECT OR
ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL,
SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT
NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES;
LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION)
HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT,
STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE)
ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED
OF THE POSSIBILITY OF SUCH DAMAGE.
====================================================================
This product includes cryptographic software written by Eric Young
([email protected]). This product includes software written by Tim
Hudson ([email protected]).
====================================================================
Copyright 2002 Sun Microsystems, Inc. ALL RIGHTS RESERVED.
ECC cipher suite support in OpenSSL originally developed by
SUN MICROSYSTEMS, INC., and contributed to the OpenSSL project.
LICENSE.sha2-bsd--nos_crypto
--------------------/* FIPS 180-2 SHA-224/256/384/512 implementation
* Last update: 02/02/2007
* Issue date: 04/30/2005
*
* Copyright (C) 2005, 2007 Olivier Gay <[email protected]>
* All rights reserved.
*
* Redistribution and use in source and binary forms, with or without
* modification, are permitted provided that the following conditions
* are met:
* 1. Redistributions of source code must retain the above copyright
* notice, this list of conditions and the following disclaimer.
* 2. Redistributions in binary form must reproduce the above copyright
* notice, this list of conditions and the following disclaimer in the
* documentation and/or other materials provided with the distribution.
Third-party licenses
113
Appendix A
* 3. Neither the name of the project nor the names of its contributors
* may be used to endorse or promote products derived from this software
* without specific prior written permission.
*
* THIS SOFTWARE IS PROVIDED BY THE PROJECT AND CONTRIBUTORS ``AS IS'' AND
* ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE
* IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE
* ARE DISCLAIMED. IN NO EVENT SHALL THE PROJECT OR CONTRIBUTORS BE LIABLE
* FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL
* DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS
* OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION)
* HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT,
STRICT
* LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY
* OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF
* SUCH DAMAGE.
*/
LICENSE.zlib--zlib
--------------------zlib.h -- interface of the 'zlib' general purpose compression library
version 1.2.3, July 18th, 2005
Copyright (C) 1995-2005 Jean-loup Gailly and Mark Adler
This software is provided 'as-is', without any express or implied
warranty. In no event will the authors be held liable for any damages
arising from the use of this software.
Permission is granted to anyone to use this software for any purpose,
including commercial applications, and to alter it and redistribute it
freely, subject to the following restrictions:
1. The origin of this software must not be misrepresented; you must not
claim that you wrote the original software. If you use this software
in a product, an acknowledgment in the product documentation would be
appreciated but is not required.
2. Altered source versions must be plainly marked as such, and must not be
misrepresented as being the original software.
3. This notice may not be removed or altered from any source distribution.
Jean-loup Gailly Mark Adler
[email protected] [email protected]
The data format used by the zlib library is described by RFCs (Request for
114
Technical information
Comments) 1950 to 1952 in the files http://www.ietf.org/rfc/rfc1950.txt
(zlib format), rfc1951.txt (deflate format) and rfc1952.txt (gzip format).
Third-party licenses
115
B
HP supplies and accessories
This section provides information on HP supplies and accessories for the printer. The information is
subject to changes, visit the HP website (www.hpshopping.com) for the latest updates. You may
also make purchases through the website.
NOTE: Not all cartridges are available in all countries/regions.
This section contains the following topics:
•
•
Order printing supplies online
Supplies
Order printing supplies online
To order supplies online or create a printable shopping list, open the HP software that came with
your printer and click Shopping. Select Shop for Supplies Online. The HP software uploads, with
your permission, printer information, including model number, serial number, and estimated ink
levels. The HP supplies that work in your printer are pre-selected. You can change quantities, add
or remove items, and then print the list or purchase online at the HP Store or other online retailers
(options differ by country/region). Cartridge information and links to online shopping also appear on
low on ink messages.
You can also order online by visiting www.hp.com/buy/supplies. If prompted, select your country/
region, follow the prompts to select your printer, and then the supplies you need.
NOTE: Ordering cartridges online is not supported in all countries/regions. However, many
countries have information on ordering by telephone, locating a local store and printing
a shopping list. In addition, you can select the 'How to Buy' option at the top of the www.hp.com/
buy/supplies page to obtain information about purchasing HP products in your country.
Supplies
•
Ink cartridges and printheads
•
HP media
Ink cartridges and printheads
Ordering cartridges online is not supported in all countries/regions. However, many countries have
information on ordering by telephone, locating a local store and printing a shopping list. In addition,
you can select the 'How to Buy' option at the top of the www.hp.com/buy/supplies page to obtain
information about purchasing HP products in your country.
Use only the replacement cartridges that have the same cartridge number as the ink cartridge you
are replacing. You can find the cartridge number in the following places:
•
•
In the embedded web server, by clicking the Tools tab, and then, under Product Information
clicking Ink Gauge. For more information, see Embedded web server.
On the printer status page (see Understand the printer status report).
•
On the label of the ink cartridge you are replacing.
•
On a sticker inside the printer.
CAUTION: The Setup ink cartridge that comes with the printer is not available for separate
purchase. Check for the correct cartridge number through the EWS, on the printer status
report, or on the sticker inside the printer.
116
HP supplies and accessories
NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When
you receive a low on link message, consider having a replacement cartridge available to avoid
possible printing delays. You do not need to replace cartridges until prompted to do so.
HP media
To order media such as HP Premium Paper, go to www.hp.com.
HP recommends plain papers with the ColorLok logo for printing
of everyday documents. All papers with the ColorLok logo are
independently tested to meet high standards of reliability and print
quality, and produce documents with crisp, vivid color, bolder
blacks, and that dry faster than ordinary plain papers. Look for
papers with the ColorLok logo in a variety of weights and sizes
from major paper manufacturers.
Supplies
117
C
Network setup
You can manage network settings for the printer through the printer control panel as described in
the next section. Additional advanced settings are available in the embedded web server,
a configuration and status tool you access from your web browser using an existing network
connection to the printer. For more information, see Embedded web server.
This section contains the following topics:
•
Change basic network settings
•
•
Change advanced network settings
Set up the printer for wireless communication
•
Uninstall and reinstall the HP software
Change basic network settings
The control panel options enable you to set up and manage a wireless connection and to perform
a variety of network management tasks. This includes viewing the network settings, restoring the
network defaults, turning the wireless radio on and off, and changing the network settings.
This section contains the following topics:
•
View and print network settings
•
Turn the wireless radio on and off
View and print network settings
The control panel allows you to see the network status of the printer. To view more details, you can
print the network configuration page, which lists network settings such as the IP address, link speed,
DNS, and mDNS. For more information, see Understand the network configuration page.
Turn the wireless radio on and off
The wireless radio is on by default, as indicated by the blue light on the front of the printer. In order
to stay connected to a wireless network, the radio must stay on. However, if your printer is connected
to an Ethernet network or you have a USB connection, the radio is not used. In this case you might
want to turn the radio off. To turn the wireless radio off, press and hold the
(Wireless) button.
Change advanced network settings
CAUTION: Network settings are provided for your convenience. However, unless you are an
advanced user, you should not change some of these settings (such as the link speed, IP
settings, default gateway, and firewall settings).
This section contains the following topics:
118
•
•
Set link speed
View IP settings
•
Change IP settings
•
•
Configure the printer’s firewall settings
Reset network settings
Network setup
Set link speed
You can change the speed at which data is transmitted over the network. The default is
Automatic.
1.
Open the embedded web server (EWS). For more information, see To open the embedded web
server.
2.
Click the Network tab, and then click Advanced in the Wired (802.3) section.
3.
In the Link Settings section, click Manual.
4.
Click to select the link speed that matches your network hardware:
•
2. 10-Full
•
3. 10-Half
•
4. 100-Full
•
5. 100-Half
View IP settings
To view the IP address of the printer:
•
Print the network configuration page. For more information, see Understand the network
configuration page.
•
Or, open the HP software (Windows), double-click Estimated Ink Levels, click the Device
Information tab. The IP address is listed in the Network Information section.
Change IP settings
The default IP setting for the IP settings is Automatic, which sets the IP settings automatically.
However, if you are an advanced user, you might want to manually change settings such as the IP
address, subnet mask, or the default gateway.
CAUTION: Be careful when manually assigning an IP address. If you enter an invalid IP
address during the installation, your network components cannot connect with the printer.
1.
Open the embedded web server (EWS). For more information, see To open the embedded web
server.
2.
3.
Click the Network tab, and then click IPv4 in the Wired (802.3) section.
In the IP Address Configuration section, click Manual.
4.
A message appears warning that changing the IP address removes the printer from the network.
Click OK to continue.
5.
Change the IP settings:
6.
•
Manual IP Address
•
Manual Subnet Mask
•
Manual Default Gateway
Click Apply.
Configure the printer’s firewall settings
Firewall features provide network-layer security on both IPv4 and IPv6 networks. The firewall
provides simple control of IP addresses that are allowed access.
NOTE: In addition to firewall protection at the network layer, the printer also supports open
secure sockets layer (SSL) standards at the transport layer for secure client-server applications,
such as client-server authentication or HTTPS web browsing.
For firewall operation on the printer, you must configure a firewall policy to apply to specified IP traffic.
Firewall policy pages are accessed through the EWS and displayed by your web browser.
After a policy is configured, it is not activated until you click Apply in the EWS.
Change advanced network settings
119
Appendix C
Creating and using firewall rules
Firewall rules allow you to control IP traffic. Use firewall rules to allow or drop IP traffic based on IP
addresses and services.
Enter up to ten rules, each rule specifying the host addresses, services, and the action to take for
those addresses and services.
This section contains the following topics:
•
Create a firewall rule
•
Change the priority of firewall rules
•
•
Change firewall options
Reset firewall settings
•
Limitations to rules, templates, and services
Create a firewall rule
To create a firewall rule, complete the following steps:
1.
Open the embedded web server. For more information, see Embedded web server.
2.
Click the Settings tab, click Firewall Rules.
3.
Click New, and then follow the onscreen instructions.
NOTE: After clicking Apply, the connection to the EWS might be temporarily disrupted for a
short period of time. If the IP address was unchanged, the EWS connection will be enabled
again. However, if the IP address was changed, use the new IP address to open the EWS.
Change the priority of firewall rules
To change the priority in which a firewall rule is used, complete the following steps:
1.
Open the embedded web server. For more information, see Embedded web server.
2.
Click the Settings tab, click Firewall Rules Priority.
3.
Select the priority in which you want the rule to be used from the Rule Precedence list, with 10
having the highest priority and 1 having the lowest priority.
4.
Click Apply.
Change firewall options
To change firewall options for the printer, complete the following steps:
1.
Open the embedded web server. For more information, see Embedded web server.
2.
Click the Settings tab, click Firewall Options.
3.
Change any settings, and then click Apply.
NOTE: After clicking Apply, the connection to the EWS might be temporarily disrupted for a
short period of time. If the IP address was unchanged, the EWS connection will be enabled
again. However, if the IP address was changed, use the new IP address to open the EWS.
Reset firewall settings
To reset the firewall settings to the factory defaults, restore the printer’s network settings.
To reset the printer's network settings, see Reset network settings.
Limitations to rules, templates, and services
When creating firewall rules, note the following limitations to rules, templates, and services.
120
Item
Limit
Maximum number of rules.
10 (one default rule)
Maximum number of Address Templates.
12
Network setup
(continued)
Item
Limit
Maximum number of user-defined address
templates.
5
Maximum number of services you can add to a
user-defined service template.
40
NOTE: The predefined All Services template
is not subject to this limitation and includes all
services supported by the print server.
Maximum number of services you can add to
the policy.
40
For a given rule, only one address template and
one service template can be added.
Maximum number of service templates in the
policy.
10
Maximum number of user-defined custom
service templates.
5
Reset network settings
To reset the administrator password and network settings, press and hold
(Cancel) button for three seconds.
(Wireless) button and
NOTE: Print the network configuration page and verify that the network settings have been
reset. For more information, see Understand the network configuration page.
NOTE: Resetting the printer’s network settings also resets the printer’s firewall settings. For
more information about configuring the printer’s firewall settings, see Configure the printer’s
firewall settings.
Set up the printer for wireless communication
You may set up the printer for wireless communication.
This section contains the following topics:
•
Before you begin
•
Set up the printer on your wireless network
•
Set up the printer using the HP printer software (Recommended)
•
Set up the printer using WiFi Protected Setup (WPS)
•
Set up the printer using the embedded web server (EWS)
•
Change the connection type
•
Test the wireless connection
•
Guidelines for ensuring wireless network security
•
Guidelines for reducing interference on a wireless network
NOTE: If you encounter problems connecting the printer, see Solve wireless problems
TIP: For more information about setting up and using the printer wirelessly, visit the HP
Wireless Printing Center (www.hp.com/go/wirelessprinting).
Set up the printer for wireless communication
121
Appendix C
Before you begin
Before you begin setting up the wireless connection, check the following:
•
The printer is not connected to the network using a network cable.
•
The wireless network is set up and functioning correctly.
•
The printer and the computers that use the printer are on the same network (subnet).
While connecting the printer, you might be prompted to enter the wireless network name (SSID) and
a wireless password:
•
The wireless network name is the name of your wireless network.
•
The wireless password prevents other people from connecting to your wireless network without
your permission. Depending on the level of security required, your wireless network might use
either a WPA key or WEP passphrase.
If you have not changed the network name or the security passkey since setting up your wireless
network, you can sometimes find them on the back or side of the wireless router.
If you cannot find the network name or the security passkey or cannot remember this information,
see the documentation available with your computer or with the wireless router. If you still cannot
find this information, contact your network administrator or the person who set up the wireless
network.
TIP: If you are using a computer running Windows, HP provides a tool called HP Home Network
Diagnostic Utility that can help retrieve this information for some systems. To use this tool, visit
the HP Wireless Printing Center (www.hp.com/go/wirelessprinting), and then click Network
Diagnostic Utility in the Quick Links section. (At this time, this tool might not be available in all
languages.)
Set up the printer on your wireless network
To set up the printer on your wireless network, use one of the following methods:
•
Set up the printer using the Wireless Setup Wizard (Recommended)
•
Set up the printer using the HP printer software (Recommended)
•
Set up the printer using WiFi Protected Setup (WPS)
•
Set up the printer using the embedded web server (EWS)
NOTE: If you have already been using the printer with a different type of connection, such as
a USB connection, follow the instructions in Change the connection type to set up the printer on
your wireless network.
Set up the printer using the HP printer software (Recommended)
In addition to enabling key printer features, you can use the HP printer software that came with your
printer to set up wireless communication.
If you have already been using the printer with a different type of connection, such as a USB
connection, follow the instructions in Change the connection type to set up the printer on your
wireless network.
Set up the printer using WiFi Protected Setup (WPS)
Wi-Fi Protected Setup (WPS) allows you to quickly set up the printer on your wireless network,
without having to enter the wireless network name (SSID), wireless password (WPA passphrase,
WEP key), or other wireless settings.
NOTE: Only set up wireless using WPS if your wireless network uses WPA data encryption. If
your wireless network uses WEP or is not using any encryption at all, use one of the other
methods provided in this section to set up the printer on your wireless network.
122
Network setup
NOTE: To use WPS, make sure your wireless router or wireless access point supports WPS.
Routers that support WPS often have a Wireless (WPS) button or a button labeled “WPS”.
You can use one of the following methods to set up the printer using WPS:
•
Push Button Method: Use the Wireless (WPS) or WPS button, if available, on your router.
•
PIN Method: Enter the PIN generated by the printer in the router’s configuration software.
To connect the printer using the Push Button Method
1.
2.
On the printer, press and hold the Wireless (Wireless) button for 3 seconds. The wireless light
starts blinking.
On the wireless router or wireless access point, press and hold the WPS button for 3 seconds.
Wait for about 2 minutes. If the printer connects successfully, the wireless light stops blinking but
remains lit.
To connect the printer using the PIN Method
1.
2.
3.
Print the network configuration page and locate the pin for WPS. For more information, see
Understand the network configuration page.
On the printer, press and hold the Wireless (Wireless) button for 3 seconds. The Wireless light
starts blinking.
Open the configuration utility or software for the wireless router or wireless access point, and
then enter the WPS PIN printed on the network configuration page.
NOTE: For more information about using the configuration utility, see the documentation
provided with the router or wireless access point.
Wait for about 2 minutes. If the printer connects successfully, the wireless light stops blinking but
remains lit.
Set up the printer using the embedded web server (EWS)
If the printer is connected to a network, you can use the printer’s embedded web server (EWS) to
set up wireless communication.
1.
Open the EWS. For more information, see Embedded web server.
2.
On the Home tab, click Wireless Setup Wizard in the Setup box.
3.
Follow the onscreen instructions.
TIP: You can also set up wireless communication by entering or changing individual wireless
settings. To change these settings, on the Network tab, click Advanced in the Wireless (802.11)
section on the left, change the wireless settings, and then click Apply.
Change the connection type
After you have installed the HP software and connected the printer to your computer or to a network,
you can use the HP software to change the connection type (for example, from a USB connection
to a wireless connection).
To change from an Ethernet connection to a wireless connection
Windows
1. On the computer desktop, click Start, select Programs or All Programs, click HP, select your
printer name, and then click Printer Setup & Software.
2.
Click Connect a new printer, and then select the type of connection you want to use.
3.
Follow the display instructions to complete the setup.
Set up the printer for wireless communication
123
Appendix C
Mac OS X
1. Open HP Utility. For more information, see .HP Utility (Mac OS X)
2.
Click the Applications icon on the HP Utility toolbar.
3.
Double-click HP Setup Assistant, and then follow the onscreen instructions.
To change from a USB connection to a wireless connection
Follow the instructions for your operating system.
Windows
1. On the computer desktop, click Start, select Programs or All Programs, click HP, select your
printer name, and then click Printer Setup & Software.
2.
Click Connect a new printer, and then click Convert a USB connected printer to wireless.
3.
Follow the display instructions to complete the setup.
Mac OS X
1. Open HP Utility. For more information, see HP Utility (Mac OS X).
2.
Click the Applications icon on the HP Utility toolbar.
3.
Double-click HP Setup Assistant, and then follow the onscreen instructions.
To change from a wireless connection to a USB or Ethernet connection
To change from a wireless connection to a USB or Ethernet connection, connect the USB or Ethernet
cable to the printer.
NOTE: If you are using a computer with Mac OS X, add the printer to the print queue. Click
System Preferences in the Dock, click Print & Fax or Print & Scan in the Hardware section,
click +, and then select the printer.
Test the wireless connection
Print the wireless test page for information about the printer's wireless connection. The wireless test
page provides information about the printer's status, hardware (MAC) address, and IP address. If
the printer is connected to a network, the test page displays details about the network settings.
To print the wireless test page
▲ To print the wireless test page, press and hold the
(Resume) button, and then press the
(Wireless) button when the network is enabled.
Guidelines for ensuring wireless network security
The following information can help you keep your wireless network and wireless printer secure from
unauthorized use.
For more information, visit www.hp.com/go/wirelessprinting.
This section contains the following topics:
•
Overview of security settings
124
•
Add hardware addresses to a wireless router (MAC filtering)
•
Other wireless security guidelines
Network setup
Overview of security settings
To help improve the security of the wireless network and prevent unauthorized access, the printer
supports many common types of network authentication, including WEP, WPA, and WPA2.
•
WEP: Provides security by encrypting data sent over radio waves from one wireless device to
another wireless device. Devices on a WEP-enabled network use WEP keys to encode data. If
your network uses WEP, you must know the WEP key(s) it uses.
•
WPA: Increases the level of over-the-air data protection and access control on existing and
future wireless networks. It addresses all known weaknesses of WEP, the original native security
mechanism in the 802.11 standard. WPA uses the Temporal Key Integrity Protocol (TKIP) for
encryption and employs 802.1X authentication with one of the standard Extensible
Authentication Protocol (EAP) types available today.
•
WPA2: Provides enterprise and consumer wireless users with a high level of assurance that
only authorized users can access their wireless networks. WPA2 provides the Advanced
Encryption Standard (AES). AES is defined in counter cipher-block chaining mode (CCM) and
supports the Independent Basic Service Set (IBSS) to enable security between client
workstations operating connected wirelessly without a wireless router (such as a Linksys
wireless router or Apple AirPort Base Station).
Add hardware addresses to a wireless router (MAC filtering)
MAC filtering is a security feature in which a wireless router or wireless access point is configured
with a list of hardware addresses (also called "MAC addresses") of devices that are allowed to gain
access to the network through the router.
If the router filters hardware addresses, then the printer's hardware address must be added to the
router’s list of accepted hardware addresses. If the router does not have the hardware address of a
printer attempting to access the network, the router denies the printer access to the network.
CAUTION: This method is not recommended, however, because your MAC addresses can
easily be read and falsified by unwanted users outside your network.
To add hardware addresses to a wireless router or wireless access point
1. Print the network configuration page, and then locate the printer’s hardware address. For more
information, see Understand the network configuration page.
NOTE: The printer maintains separate hardware addresses for the Ethernet connection
and for wireless connection. Both hardware addresses are listed on the printer’s network
configuration page.
2.
Open the configuration utility for the wireless router or wireless access point, and add the
printer's hardware address to the list of accepted hardware addresses.
NOTE: For more information about using the configuration utility, see the documentation
provided with the router or wireless access point.
Other wireless security guidelines
To keep the wireless network secure, follow these guidelines:
•
•
•
Use a wireless password with at least 20 random characters. You can use up to 64 characters
in a WPA wireless password.
Avoid any common words or phrases, easy sequences of characters (such as all 1s), and
personally-identifiable information for wireless passwords. Always use random strings
composed of uppercase and lowercase letters, numbers, and if allowed, special characters such
as punctuation.
Change the default wireless password provided by the manufacturer for administrator access
to the access point or wireless router. Some routers let you change the administrator name as
well.
Set up the printer for wireless communication
125
Appendix C
•
Turn off administrative access over wireless if possible. If you do this, you need to connect to
the router with an Ethernet connection when you want to make configuration changes.
•
Turn off remote administrative access over the Internet on your router, if possible. You can use
Remote Desktop to make an encrypted connection to a computer running behind your router
and make configuration changes from the local computer you are accessing over the Internet.
•
To avoid accidentally connecting to another party's wireless network, turn off the setting to
automatically connect to non-preferred networks. This is disabled by default in Windows XP.
Guidelines for reducing interference on a wireless network
The following tips will help reduce the chances for interference in a wireless network:
•
•
Keep the wireless devices away from large metal objects, such as filing cabinets, and other
electromagnetic devices, such as microwaves and cordless telephones, as these objects can
disrupt radio signals.
Keep the wireless devices away from large masonry structures and other building structures as
these objects can absorb radio waves and lower signal strength.
•
Position the access point or wireless router in a central location in line of sight with the wireless
devices on the network.
•
Keep all wireless devices on the network within range of one another.
Uninstall and reinstall the HP software
If your installation is incomplete, or if you connected the USB cable to the computer before prompted
by the HP software installation screen, you might need to uninstall and then reinstall the HP software
that came with the printer. Do not simply delete the printer application files from your computer. Make
sure to remove them correctly using the uninstall utility provided when you installed the HP software.
Windows
To uninstall, method 1
1. Disconnect the printer from your computer. Do not connect it to your computer until after you
have reinstalled the HP software.
2.
On the computer desktop, click Start, select Programs or All Programs, click HP, click the
printer name, and then click Uninstall.
3.
Follow the onscreen instructions.
4.
If you are asked whether you would like to remove shared files, click No.
Other programs that use these files might not work correctly if the files are deleted.
5.
Restart your computer.
6.
To reinstall the HP software, insert the HP software CD into your computer's CD drive, and follow
the onscreen instructions.
7.
Connect the printer when the HP software prompts you to connect it to the computer.
8.
Press the
(Power) button to turn the printer on.
After connecting and turning on the printer, you might have to wait several minutes for all of the
Plug and Play events to complete.
9.
Follow the onscreen instructions.
To uninstall, method 2
NOTE: Use this method if Uninstall is not available in the Windows Start menu.
126
Network setup
1.
On the computer desktop, click Start, select Settings, click Control Panel, and then click Add/
Remove Programs.
- Or Click Start, click Control Panel, and then double-click Programs and Features.
2.
Select the printer name, and then click Change/Remove or Uninstall/Change.
Follow the onscreen instructions.
3.
Disconnect the printer from your computer.
4.
Restart your computer.
NOTE: It is important that you disconnect the printer before restarting your computer. Do
not connect the printer to your computer until after you have reinstalled the HP software.
5.
6.
Insert the HP software CD into your computer's CD drive and then start the Setup program.
Follow the onscreen instructions.
Mac OS X
To uninstall
1. Double-click the HP Uninstaller icon (located in the Hewlett-Packard folder in the
Applications folder at the top level of the hard disk), and then click Continue.
2.
When prompted, type the correct administrator’s name and password, and then click OK.
3.
Follow the onscreen instructions.
4.
When the HP Uninstaller finishes, restart your computer.
Uninstall and reinstall the HP software
127
D
Printer management tools
This section contains the following topics:
•
•
Toolbox (Windows)
HP Utility (Mac OS X)
•
Embedded web server
Toolbox (Windows)
The Toolbox provides maintenance information about the printer.
NOTE: The Toolbox can be installed from the HP Software CD if the computer meets the
system requirements.
Open the Toolbox
1.
From the computer desktop, click the Start tab, select Programs or All Programs, click HP,
click the folder for your printer, and then select the icon with your printer’s name.
2.
Double-click Printer Preferences, and then double-click Maintenance Tasks.
HP Utility (Mac OS X)
HP Utility contains tools to configure print settings, calibrate the printer, order supplies online, and
find website support information.
NOTE: The features available in HP Utility vary depending on the selected printer.
Ink level warnings and indicators provide estimates for planning purposes only. When you
receive a low on ink message, consider having a replacement cartridge available to avoid
possible printing delays. You do not need to replace cartridges until prompted to do so.
Open HP Utility
To open HP Utility
Click System Preferences in the Dock, click Print & Fax or Print & Scan in the Hardware section,
click Open Print Queue, and then do the following for your version of Mac OS X:
•
Mac OS X v10.5: Click Utility on the toolbar.
•
Mac OS X v10.6: Click Printer Setup on the toolbar, click the Utility tab, and then click Open
Printer Utility.
– Or –
Double-click the HP Utility icon. This icon is located in the Hewlett-Packard folder in the
Applications folder at the top level of the hard disk.
Embedded web server
When the printer is connected to a network, you can use the printer's home page (embedded web
server or EWS) to view status information, change settings, and manage it from your computer.
NOTE: For a list of system requirements for the embedded web server, see Embedded web
server specifications.
To view or change some settings, you might need a password.
You can open and use the embedded web server without being connected to the Internet.
However, some features are not available.
128
Printer management tools
This section contains the following topics:
•
About cookies
•
To open the embedded web server
About cookies
The embedded web server (EWS) places very small text files (cookies) on your hard drive when you
are browsing. These files let the EWS recognize your computer the next time you visit. For example,
if you have configured the EWS language, a cookie helps remember which language you have
selected so that the next time you access the EWS, the pages are displayed in that language. Though
some cookies are cleared at the end of each session (such as the cookie that stores the selected
language), others (such as the cookie that stores customer-specific preferences) are stored on the
computer until you clear them manually.
You can configure your browser to accept all cookies, or you can configure it to alert you every time
a cookie is offered, which allows you to decide which cookies to accept or refuse. You can also use
your browser to remove unwanted cookies.
NOTE: Depending on your printer, if you disable cookies, you also disable one or more of the
following features:
•
Starting where you left the application (especially useful when using setup wizards)
•
Remembering the EWS browser language setting
•
Personalizing the EWS Home page
For information about how to change your privacy and cookie settings and how to view or delete
cookies, see the documentation available with your web browser.
To open the embedded web server
NOTE: The printer must be on a network and must have an IP address. The IP address and
hostname for the printer are listed on the status report. For more information, see Understand
the network configuration page.
In a supported web browser on your computer, type the IP address or hostname assigned to the
printer.
For example, if the IP address is 123.123.123.123, type the following address into the web browser:
http://123.123.123.123
TIP: After opening the embedded web server, you can bookmark it so that you can return to it
quickly.
TIP: If you are using the Safari web browser in Mac OS X, you can also use the Bonjour
bookmark to open the EWS without typing the IP address. To use the Bonjour bookmark, open
Safari, and then from the Safari menu, click Preferences. On the Bookmarks tab, in the
Bookmarks bar section, select Include Bonjour, and then close the window. Click the
Bonjour bookmark, and then select your networked printer to open the EWS.
Embedded web server
129
E
130
How do I?
•
Get started
•
•
Print
Work with ink cartridges
•
Solve a problem
How do I?
F
Errors (Windows)
Unable to Communicate with Printer
The computer cannot communicate with the printer because one of the following events has
occurred:
•
The printer has been turned off.
•
The cable connecting the printer - such as a USB cable or a network (Ethernet) cable – has
been disconnected.
•
If the printer is connected to a wireless network, the wireless connection has been broken.
To solve this problem, try the following solutions:
•
Make sure the printer is turned on and that the
•
Make sure the power cord and other cables are working and are firmly connected to the printer.
•
Make sure the power cord is connected firmly to a functioning, alternating current (AC) power
outlet.
•
If the printer is connected to a network, make sure the network is functioning properly. For more
information, see Solve Ethernet network problems.
•
If the printer is connected to a wireless network, make sure the wireless network is functioning
properly. For more information, see Solve wireless problems.
(Power) light is on.
Low on ink
The ink cartridge identified in the message is low on ink.
Ink level warnings and indicators provide estimates for planning purposes only. When you receive
a low on ink message, consider having a replacement cartridge available to avoid possible printing
delays. You do not need to replace cartridges until prompted to do so.
For information about replacing ink cartridges, see Replace the ink cartridges. For information about
ordering ink cartridges, see Order printing supplies online. For information about recycling used ink
supplies, see HP inkjet supplies recycling program.
NOTE: Ink from the cartridges is used in the printing process in a number of different ways,
including in the initialization process, which prepares the printer and cartridges for printing. In
addition, some residual ink is left in the cartridge after it is used. For more information see
www.hp.com/go/inkusage.
Printhead problem
The printhead is missing, not detected, incorrectly installed, or incompatible.
If this error occurs at printer setup, try the following solutions.
Solution 1: Remove and reinstall the printhead.
CAUTION: The printheads contain electrical contacts that can be damaged easily.
For more information, see Remove and reinstall the printhead.
If the problem persists after you reinstall the printhead, contact HP support. For more information,
see HP support.
If this error occurs after the printer has been used for a period of time, try the following
solutions.
Solution 1: Turn the printer off and on.
Errors (Windows)
131
Appendix F
Turn off the printer, and then turn it on again.
If the problem persists, contact HP support for service or replacement.
Cartridge Problem
The ink cartridge identified in the message is missing, damaged, incompatible, or inserted into the
wrong slot in the printer.
NOTE: If the cartridge is identified in the message as incompatible, see Order printing supplies
online for information about obtaining cartridges for the printer.
To solve this problem, try the following solutions. Solutions are listed in order, with the most likely
solution first. If the first solution does not solve the problem, continue trying the remaining solutions
until the issue is resolved.
•
Solution 1: Turn the printer off and on
•
Solution 2: Install the ink cartridges correctly
•
•
Solution 3: Clean the electrical contacts
Solution 4: Replace the ink cartridge
Solution 1: Turn the printer off and on
Turn off the printer, and then turn it on again.
If the problem persists, try the next solution.
Solution 2: Install the ink cartridges correctly
Make sure all of the ink cartridges are properly installed:
1. Gently pull open the ink cartridge cover.
2.
Remove the ink cartridge by grasping it and pulling it firmly toward you.
3.
4.
Insert the cartridge into the slot. Press firmly on the cartridge to ensure proper contact.
Close the ink cartridge cover and check if the error message has gone away.
If the problem persists, try the next solution.
Solution 3: Clean the electrical contacts
To clean the electrical contacts in the printer
1. Lightly dampen a clean, lint-free cloth with bottled or distilled water.
2.
Clean the electrical contacts in the printer by wiping with the cloth from top to bottom. Use as
many fresh, clean cloths as necessary. Clean until no ink shows on the cloth.
3.
Wipe the area dry with a dry lint-free cloth before proceeding to the next step.
Solution 4: Replace the ink cartridge
Replace the indicated ink cartridge. For more information, seeReplace the ink cartridges.
NOTE: If your cartridge is still under warranty, contact HP support for service or replacement.
For more information about ink cartridge warranty, see Ink cartridge warranty information. If the
problem persists after you replace the cartridge, contact HP support. For more information, see
HP support.
Paper Mismatch
The paper size or type selected in the printer driver does not match the paper loaded in the printer.
Make sure that the correct paper is loaded in the printer, and then print the document again. For
more information, see Load media.
NOTE: If the paper loaded in the printer is the correct size, change the selected paper size in
the printer driver, and then print the document again.
132
Errors (Windows)
The cartridge cradle cannot move
Something is blocking the ink cartridge cradle (the part of the printer that holds the ink cartridges).
To clear the obstruction, press
for jams.
(Power) button to turn off the printer, and then check the printer
For more information, see Clear jams.
Paper Jam
Paper has become jammed in the printer.
Before you try to clear the jam, check the following:
•
Make sure that you have loaded paper that meets specifications and is not wrinkled, folded, or
damaged. For more information, see Media specifications.
•
Make sure that the printer is clean. For more information, see Maintain the printer.
•
Make sure that the trays are loaded correctly and are not too full. For more information, see
Load media.
For instructions on clearing jams, as well as more information about how to avoid jams, see Clear
jams.
The printer is out of paper
The default tray is empty.
Load more paper, and then touch OK.
For more information, see Load media.
Printer Offline
The printer is currently offline. While offline, the printer cannot be used.
To change the printer's status, complete the following steps.
1.
Click Start, and then click Printers or Printers and Faxes or Devices and Printers.
- Or Click Start, click Control Panel, and then double-click Printers.
2.
3.
If the printers listed in the dialog box are not being displayed in Details view, click the View menu,
and then click Details.
If the printer is Offline, right-click the printer, and click Use Printer Online.
4.
Try using the printer again.
Printer Paused
The printer is currently paused. While paused, new jobs are added to the queue but are not printed.
To change the printer’s status, complete the following steps.
1.
Click Start, and then click Printers or Printers and Faxes or Devices and Printers.
- Or Click Start, click Control Panel, and then double-click Printers.
2.
If the printers listed in the dialog box are not being displayed in Details view, click the View menu,
and then click Details.
3.
If the printer is paused, right-click the printer, and click Resume Printing.
4.
Try using the printer again.
Printer Paused
133
Appendix F
Document failed to print
The printer could not print the document because a problem occurred in the printing system.
For information about solving printing problems, see Solve printer problems.
Printer failure
There was a problem with the printer. Usually, you can resolve such problems by completing the
following steps:
1.
Press the
2.
Unplug the power cord, and then plug in the power cord again.
(Power) button to turn off the printer.
3.
Press the
(Power) button to turn on the printer.
If this problem persists, write down the error code provided in the message, and then contact HP
support. For more information about contacting HP support, see HP support.
Door or cover open
Before the printer can print documents, all doors and covers must be closed.
TIP: When completely closed, most doors and covers snap into place.
If the problem persists after you’ve securely closed all doors and covers, contact HP support. For
more information, see HP support.
Previously used ink cartridge installed
The ink cartridge identified in the message was previously used in a different printer.
You can use ink cartridges in different printers, but if the cartridge was left outside of a printer for an
extended period of time, the print quality of your documents might be affected. Also, if you use ink
cartridges that have been used in a different printer, the ink level indicator might be inaccurate or
unavailable.
If the print quality is unsatisfactory, try cleaning the printheads. For more information, see Clean the
printhead.
NOTE: Ink from the cartridges is used in the printing process in a number of different ways,
including in the initialization process, which prepares the printer and cartridges for printing, and
in printhead servicing, which keeps print nozzles clear and ink flowing smoothly. In addition,
some residual ink is left in the cartridge after it is used. For more information, see www.hp.com/
go/inkusage.
For more information about storing ink cartridges, see Supplies.
Ink cartridges depleted
The cartridges listed in the message must be replaced to resume printing. HP recommends that you
do not remove an ink cartridge until a replacement is ready to install. For more information, see
Replace the ink cartridges.
Ink cartridge failure
The cartridges listed in the message are damaged or have failed. For more information, see Replace
the ink cartridges.
134
Errors (Windows)
Printer supply upgrade
The cartridge listed in the message can only be used to upgrade one printer. Click OK to use it on
this printer. If you do not wish to proceed with the supply upgrade for this printer, click Cancel Print
and then remove the cartridge.
Printer supply upgrade successful
The supply upgrade was successful. The cartridges listed in the message can now be used in the
printer.
Printer supply upgrade problem
The supply upgrade was not successful. The cartridges listed in the message can still be used in
this printer. Replace the Supply Upgrade cartridge. For more information, see Replace the ink
cartridges.
Non-HP ink cartridges installed
HP cannot guarantee the quality or reliability of non-HP supplies. Printer service or repairs required
as a result of using a non-HP supply will not be covered under warranty. If you believe you purchased
Genuine HP ink cartridges, visit HP at www.hp.com/go/anticounterfeit for more information or to
report fraud.
Using Genuine HP Cartridges has its Rewards
HP rewards loyal customers for using genuine HP supplies. Click the button below the message to
view Rewards online. Reward may not be available in all regions.
Counterfeit Cartridge Advisory
The installed cartridge is not a new, genuine HP cartridge. Contact the store where this cartridge
was purchased. To report suspected fraud, visit HP at www.hp.com/go/anticounterfeit. To continue
using the cartridge, click Continue.
Used, Refilled or Counterfeit Cartridge Detected
The original HP ink in the cartridge has been depleted. The solution for this problem is to replace
the ink cartridge or click OK to continue using the cartridge. For more information about replacing
the cartridge, see Replace the ink cartridges. HP rewards loyal customers for using genuine HP
supplies. Click the button below the message to view Rewards online. Rewards may not be available
in all regions.
WARNING! HP's ink cartridge warranty does not cover non-HP ink or cartridges. HP's printer
warranty does not cover repairs or service due to use of non-HP cartridges or ink. HP does not
guarantee the quality or reliability of non-HP ink. Information about ink levels will not be available.
Use SETUP cartridges
Use the SETUP cartridges that came with the printer for printer initialization. You must replace the
cartridge with the setup cartridge to clear this message. For more information, see Replace the ink
cartridges.
Use SETUP cartridges
135
Appendix F
Do not use SETUP cartridges
SETUP cartridges cannot be used after the printer has been initialized. Remove and install nonSETUP cartridges. For more information, see Replace the ink cartridges.
New printhead low on ink
The used cartridges listed in the message might not have enough ink to complete one-time startup
processes.
Solution: Install new cartridges that came with your replacement printhead or click Continue to use
installed cartridges.
If startup cannot complete with installed cartridges, new cartridges will be needed. For information
on how to install new cartridges, see Replace the ink cartridges.
Use black ink only?
The cartridges listed in the message are low on ink.
Solutions: To print in color, replace the empty cartridges. For information about how to install new
cartridges, see Replace the ink cartridges.
To temporarily print using Black ink only, click Use Black Only. The printer will replace color with
grayscale. The empty cartridges will need to be replaced soon.
CAUTION: Do not remove the empty cartridge to print in black-ink only mode.
Use color ink only?
The black cartridge is low on ink.
Solutions: To temporarily replace black with color, click Use Color Only. Black will be simulated.
Text and photo quality will differ from those printed when using all cartridges. The black cartridge
will need to be replaced soon.
CAUTION: Do not remove the empty cartridge to print in color-ink only mode.
To print with black, replace the black ink cartridge. For information about how to install new
cartridges, see Replace the ink cartridges.
Incompatible ink
The printer has detected that the type of ink in the cartridges listed in the message is incompatible
with the ink system for the printer and can cause serious harm to the printhead.
Solution: Remove this cartridge immediately and replace with a compatible ink cartridge. For
information about how to install new cartridges, see Replace the ink cartridges.
Ink sensor warning
The ink sensor is reporting an unexpected condition. This could be caused by the cartridge, or the
sensor may have failed. If the sensor has failed, it can no longer sense when your cartridges are low
on ink. Printing with an empty cartridge will cause air to enter the ink system, which causes poor
print quality. Significant amounts of ink will be used up to recover from this condition, which will
deplete much of the ink supply for all cartridges.
Solution: Click OK to continue printing or replace the cartridge. For information about how to install
new cartridges, see Replace the ink cartridges.
136
Errors (Windows)
Problem with printer preparation
The printer clock has failed and ink preparation may not be complete. The estimated Ink Level gauge
might be inaccurate.
Solution: Check the print quality of your print job. If it is not satisfactory, running the printhead
cleaning procedure from the toolbox might improve it. For more information about cleaning the
printhead, see Clean the printhead.
Color cartridge low on ink
The cartridges listed in the message are low on ink.
Solutions: To print in color, replace the empty cartridges. For information about how to install new
cartridges, see Replace the ink cartridges.
To temporarily print using black ink only, click Cancel Print and then re-send the print job. The Use
black ink only? message appears before the job prints. The empty cartridges will need to be
replaced soon.
CAUTION: Do not remove the empty cartridge to print in black-ink only mode.
Black cartridge low on ink
The black cartridge is low on ink.
Solutions: Replace the black ink cartridge. For information about how to install new cartridges, see
Replace the ink cartridges.
To temporarily replace black with color, click Cancel Print and re-send the print job. The Use color
ink only? message appears before the job prints. The black cartridge will need to be replaced soon.
CAUTION: Do not remove the empty cartridge to print in color-ink only mode.
Startup routine ink alert
The cartridges listed might not have enough ink to complete one-time startup processes.
Use of installed cartridges may result in air left in the print system after one time startup routine,
which causes poor print quality. Significant amounts of ink will be used to try to recover from this
situation.
If you received cartridges with your replacement printer or printhead, use them for startup. Install
new cartridges or click OK to use currently installed cartridges.
Problem with ink system
Please remove the ink cartridges and examine them for any sign of leaks. If any cartridges have
leaks, contact HP. Do not use cartridges that are leaking.
If there are no leaks, re-install cartridges and close the printer cover. Turn the printer off then on
again. If you get this message a second time, contact HP.
Replace the ink cartridge
Replace the indicated ink cartridge. For more information, see Replace the ink cartridges.
NOTE: If your cartridge is still under warranty, contact HP support for service or replacement.
For more information about ink cartridge warranty, see Ink cartridge warranty information. If the
problem persists after you replace the cartridge, contact HP support. For more information, see
HP support.
Replace the ink cartridge
137
Index
A
D
accessibility 6
accessories
installation 19
printer status report 71
turn on and off in driver 23
warranty 88
acoustic emissions 97
after the support period 47
align printhead 75
diagnostic page 55
double-sided printing 33
driver
accessories settings 23
warranty 88
duplexer
clear jams 77
installation 20
media sizes supported 92
media types and weights
supported 94
turn on and off in driver 23
duty cycle 91
B
blank pages, troubleshoot
print 50
both sides, print on 33
buttons, control panel 10
C
Cancel button 10, 80
capacity
trays 94
cards
sizes supported 93
tray supporting 94
cartridges. See ink cartridges
clean
exterior 24
printhead 74
Configure
firewall 66
connectors, locating 9
control panel
buttons 10
illustration 81
lights 10
lights, understanding 81
custom-size paper
Mac OS 31, 32
print on 31
custom-sized media
sizes supported 94
customer support
electronic 44
cut-off pages, troubleshoot 51
138
E
electrical specifications 97
embedded web server
about 128
opening 129
system requirements 92
troubleshoot, cannot be
opened 67
envelopes
sizes supported 93
tray supporting 94
environmental specifications 97
environmental sustainability
program 103
EWS. See embedded web
server
F
Firewall
configure 66
firewall settings 119, 120
firewalls, troubleshoot 49
fonts supported 90
H
head 74
Hewlett-Packard Company
notices 3
HP software
uninstall from Windows 126
HP Utility (Mac OS X)
opening 128
humidity specifications 97
I
ink cartridge door, locating 9
ink cartridges
check ink levels 39
lights 81
locating 9
ordering online 116
part numbers 71, 116
replace 40
status 71
supported 90
tips 38
warranty 88
warranty dates 71
yields 90
ink level icons 11, 80
ink levels, check 39
ink-carriage access door,
locating 9
installation
accessories 19
duplexer 20
hardware installation
suggestions 68
HP software installation
suggestions 69
tray 2 20
troubleshooting issues 68
IP address
checking for printer 68
IP settings 119
J
jams
clear 77
media to avoid 14
paper 77, 79
L
language, printer 90
Index
lights on control panel
illustration 81
understanding 81
lights reference 79
lights, control panel 10
link speed, setting 119
load
photo 17
tray 15, 16
tray 2 21
load cards 17
load custom-size media 18
load envelopes 16
load media 15
locking trays 22
M
Mac OS
custom-size paper 31, 32
Print borderless 33
Print photos 30
print settings 27
turn accessories on and off
in driver 23
Mac OS X
HP Utility 128
maintain
printhead 74
maintenance
align printhead 75
check ink levels 39
clean printhead 74
diagnostic page 55
print quality report 55
printhead 74
replace ink cartridges 40
margins
setting, specifications 95
media
clear jams 77
duplexing 33
HP, order 117
load tray 14
load tray 2 21
locking trays 22
print on custom-size 31
selecting 14
skewed pages 57
specifications 92
supported sizes 92
troubleshoot feeding 56
types and weights
supported 94
memory
specifications 91
missing or incorrect information,
troubleshoot 51
model number 71
multi-feeds, troubleshoot 57
N
networks
advanced settings 118
connector illustration 9
firewall settings 119, 120
firewalls, troubleshoot 49
IP settings 119
link speed 119
operating systems
supported 91
protocols supported 92
settings, change 118
solve problems 69
system requirements 92
view and print settings 118
wireless communication
setup 121
wireless settings 72
noise information 97
O
operating environment
specifications 97
operating systems
supported 91
output tray
locating 8
media supported 95
P
pages per month (duty
cycle) 91
paper
jams 77, 79
paper-feed problems,
troubleshoot 56
PCL 3 support 90
phone support 44
phone support period
period for support 45
photo media
sizes supported 94
ports, specifications 90
power
specifications 97
troubleshoot 48
power input, locating 9
print
diagnostic page 55
double-sided 33
print quality report 55
printer status report 70
troubleshoot 47
Print borderless
Mac OS 33
Windows 32
Print brochures
print 28
Print envelope 29
Print envelopes
Mac OS 29
Print photos
Mac OS 30
Windows 30
print quality report 55
print settings
print quality 52
printer control panel
locating 8
network settings 118
printer driver
accessories settings 23
warranty 88
printer exterior
clean 24
printer software (Windows)
about 128
opening 128
printer status report
information on 70
print 70
printhead
clean 74
information 71
printhead latch, locating 9
printhead, align 75
printheads
lights 81
ordering online 116
supported 90
printing
slow, troubleshoot 49
processor specifications 91
139
R
T
radio interference
reducing 126
regulatory information 101
radio, turn off 118
rear access panel
clear jams 77
illustration 9
recycle
print cartridges 103
regulatory information 98, 101
regulatory model number 102
replace ink cartridges 40
reports
diagnostic 55
print quality 55
printhead 74
Resume button 10, 80
temperature specifications 97
text
troubleshoot 51
tray 1
capacity 94
media sizes supported 92
media types and weights
supported 94
tray 2
capacity 94
installation 20
load media 21
media sizes supported 92
media types and weights
supported 94
turn on and off in driver 23
trays
capacities 94
clear jams 77
installation tray 2 20
load media 14
locating 8
locking 22
media sizes supported 92
media types and weights
supported 94
paper guides illustration 8
setting default 22
troubleshoot feeding 56
turn on and off in driver 23
troubleshoot
blank pages printed 50
cut-off pages, incorrect text
or graphics placement 51
embedded web server 67
firewalls 49
jams, paper 79
media not picked up from
tray 56
missing or incorrect
information 51
multiple pages are
picked 57
network configuration
page 72
nothing prints 48
paper-feed problems 56
power 48
print 47
printer status report 70
skewed pages 57
tips 47
S
serial number 71
settings
network 118
shipping environment
specifications 97
skew, troubleshoot
print 57
software
accessories settings 23
warranty 88
sound pressure 97
specifications
acoustic emissions 97
electrical 97
media 92
network protocols 92
operating environment 97
physical 90
processor and memory 91
shipping environment 97
system requirements 91
status
network configuration
page 72
printer status report 71
supplies
ordering online 116
printer status report 71
yields 90
support 43
system requirements 91
140
troubleshooting
Ethernet network 59
general network
troubleshooting 59
hardware installation
suggestions 68
HP software installation
suggestions 69
installation issues 68
lights 81
solve network problems 69
wireless problems 59
two-sided printing 33
U
uninstall HP software
Windows 126
USB connection
port, locating 8, 9
V
view
network settings 118
voltage specifications 97
W
warranty 88
websites
accessibility information 6
customer support 44
environmental
programs 103
order supplies and
accessories 116
supply yield data sheet 90
Windows
borderless 32
print brochures 28
Print photos 30
print settings 26
system requirements 91
turn accessories on and off
in driver 23
uninstall HP software 126
wireless communication
advanced wireless
troubleshooting 61
basic wireless
troubleshooting 60
radio, turn off 118
reducing interference 126
Index
regulatory information 101
set up 121
141
142
© 2012 Hewlett-Packard Development Company, L.P.
www.hp.com/go/customercare
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