HP | Imaging and Printing Security Center | Installation and Setup Guide | HP Imaging and Printing Security Center Installation and Setup Guide

HP Imaging and Printing
Security Center
Installation and Setup Guide
HP Imaging and Printing Security Center
Installation and Setup Guide
Copyright information
© 2012 Copyright Hewlett-Packard
Development Company, L.P.
Reproduction, adaptation or translation
without prior written permission is
prohibited, except as allowed under the
copyright laws.
The information contained herein is subject
to change without notice.
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warranty statements accompanying such
products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable
for technical or editorial errors or omissions
contained herein.
Applicable product: J8023AA
Edition 2, 11/2012 (v. 2.0.7)
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Table of contents
1 Introduction ..................................................................................................................................................... 1
System requirements ........................................................................................................................... 2
Installation overview ............................................................................................................................. 3
Verify Administrator account requirements .......................................................................................... 4
Install the prerequisite software ............................................................................................................ 5
Install Microsoft .NET Framework 3.5 SP1 on Windows Server 2008 R2 ............................................ 6
2 Install, configure, or uninstall the HP Imaging and Printing Security Center ........................................... 7
Install the HP Imaging and Printing Security Center system ................................................................ 8
Install the user interface, service, and database on the same computer ............................. 8
Install a remote user interface on a separate computer .................................................... 10
Install the user interface and service on one computer and the database on another ...... 12
Configure remote access to the HP Imaging and Printing Security Center service ........................... 16
Firewall configuration for remote access ........................................................................... 16
Configure database security for Microsoft SQL Server 2012 ............................................................. 17
Configure remote database security .................................................................................................. 18
Uninstall the HP Imaging and Printing Security Center system ......................................................... 19
Uninstall the user interface, service, and database from one computer ............................ 19
Uninstall a remote user interface from one computer ........................................................ 20
Uninstall the user interface and service from one computer and the database from
another ............................................................................................................................... 20
3 Solve problems ............................................................................................................................................. 23
Appendix A Software license agreement ...................................................................................................... 25
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1
Introduction
The HP Imaging and Printing Security Center is a security compliance tool. Use it to create policies to
assess the security of your imaging and printing devices, configure the devices to comply with the
policy, and monitor the devices for continued compliance.
Use this guide to install and set up the HP Imaging and Printing Security Center.
●
System requirements
●
Installation overview
●
Verify Administrator account requirements
●
Install the prerequisite software
●
Install Microsoft .NET Framework 3.5 SP1 on Windows Server 2008 R2
NOTE: See the HP Imaging and Printing Security Center Help for general information and how to
use the system.
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1
System requirements
The following lists the basic requirements for installing the HP Imaging and Printing Security Center:
●
Approximately 30 megabytes of free disk space to install the HP Imaging and Printing Security
Center.
●
Approximately 4 gigabytes of free disk space to install the HP Imaging and Printing Security
Center database.
●
Microsoft SQL Server 2005 or newer. (The HP Imaging and Printing Security Center can install
Microsoft SQL Server 2008 R2 Express.)
●
A supported Microsoft Windows computer.
The following Microsoft Windows 32- and 64-bit operating systems (except as noted) are
supported:
2
◦
Windows Server 2008
◦
Windows Server 2008 R2
◦
Windows Server 2012
◦
Windows Vista
◦
Windows 7
◦
Windows 8
Chapter 1 Introduction
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Installation overview
Using the HP Imaging and Printing Security Center installation, you can install the service, user
interface, and database on a single computer, install the database remotely, or install the user
interface so it can remotely connect to the service.
The HP Imaging and Printing Security Center can use your existing installation of Microsoft SQL
Server, or install Microsoft SQL Server 2008 R2 Express if needed.
NOTE: If you use Microsoft SQL Server 2012 or SQL Server 2012 Express, you must change
database permissions before using the HP Imaging and Printing Security Center. After you install the
HP Imaging and Printing Security Center, see Configure database security for Microsoft SQL Server
2012 on page 17 for instructions.
The HP Imaging and Printing Security Center installation provides three options:
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●
Database Only — Installs only the HP Imaging and Printing Security Center database on a
computer that contains an existing installation of Microsoft SQL Server. Use this option to install
the HP Imaging and Printing Security Center database separately from the HP Imaging and
Printing Security Center service.
●
Full Install — Installs the entire HP Imaging and Printing Security Center system (user interface,
service, and database). Optionally, you can install the Microsoft SQL Server 2008 R2 Express
on computers that do not contain an existing installation of Microsoft SQL Server. If required,
you can install the database remotely from the HP Imaging and Printing Security Center service.
●
User Interface Only — Installs only the HP Imaging and Printing Security Center user interface.
Use this option when you must connect to the HP Imaging and Printing Security Center using a
remote client.
Installation overview
3
Verify Administrator account requirements
Review the following information before you begin the HP Imaging and Printing Security Center
installation.
4
●
You must log on as the Administrator, or use an account that is a member of the Administrators
group, on the local computer. The account must have the proper privileges to connect to the HP
Imaging and Printing Security Center database.
●
When installing the service and the database on separate computers, verify that the account
you use to install the service has the correct permissions to connect to the database. (When
installing the service and the database on the same computer, by default the Microsoft SQL
Server allows the Administrator to connect to the local database.)
Chapter 1 Introduction
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Install the prerequisite software
Before installing the HP Imaging and Printing Security Center, you must have the following software
installed on the computer(s) where the system will run.
NOTE: If required, the HP Imaging and Printing Security Center installation program
(HPIPSC_Setup.exe) will install these products during the installation.
●
Microsoft .NET Framework 3.5 SP1 (or greater)
●
Microsoft Office Primary Interop Assembly
●
Microsoft Report Viewer 2008 SP1
●
Microsoft SQL Server 2008 R2 Express
NOTE: Once you complete the installation of the HP Imaging and Printing Security Center, run
Microsoft Windows Update to ensure that the listed software is current.
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Install the prerequisite software
5
Install Microsoft .NET Framework 3.5 SP1 on Windows
Server 2008 R2
The HP Imaging and Printing Security Center requires Microsoft .NET Framework 3.5 Service Pack 1.
The HP Imaging and Printing Security Center installation program (HPIPSC_Setup.exe) will attempt
to install the package if it is not found on the computer. However, Windows Server 2008 R2 does not
allow installation of Microsoft .NET 3.5 SP1. When attempting to install the HP Imaging and Printing
Security Center, an error might be displayed stating: Microsoft .NET Framework 3.5 SP1 or greater
needs to be installed for this installation to continue.
Before you begin the HP Imaging and Printing Security Center installation on a Windows Server
2008 R2, you can manually enable Microsoft .NET 3.5 SP1 using the following steps:
6
1.
Log on to the Windows Server 2008 R2 computer as the Administrator.
2.
Click Start, and then click Administrative Tools, and then click Server Manager. The Server
Manager window is displayed.
3.
Click Features in the left panel, and then click Add Features.
4.
Select the check box for .NET Framework 3.5.1 Features.
5.
Click Next, and then click Install. When the installation completes, click Close.
6.
You can now run the HP Imaging and Printing Security Center installation.
Chapter 1 Introduction
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2
Install, configure, or uninstall the HP
Imaging and Printing Security Center
Use the following sections to install, configure, or uninstall the HP Imaging and Printing Security
Center.
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●
Install the HP Imaging and Printing Security Center system
●
Configure remote access to the HP Imaging and Printing Security Center service
●
Configure database security for Microsoft SQL Server 2012
●
Configure remote database security
●
Uninstall the HP Imaging and Printing Security Center system
7
Install the HP Imaging and Printing Security Center
system
Use the appropriate section, depending on how you are installing the HP Imaging and Printing
Security Center.
●
Install the user interface, service, and database on the same computer on page 8 —
Instructions for installing the HP Imaging and Printing Security Center user interface, service,
and database on the same computer.
●
Install a remote user interface on a separate computer on page 10 — Provides instructions for
installing the user interface. Use this section when you must connect to the HP Imaging and
Printing Security Center service using a remote client. First complete the installation of all
components on the same computer (Install the user interface, service, and database on the
same computer on page 8), and then install the remote user interface.
●
Install the user interface and service on one computer and the database on another
on page 12 — Provides instructions for first installing the HP Imaging and Printing Security
Center database on a computer that contains an existing installation of Microsoft SQL Server,
and then installing the user interface and service on a separate computer.
Install the user interface, service, and database on the same computer
The following figure shows the installation on a single computer:
Figure 2-1 Install on the same computer
Use the following steps to install the HP Imaging and Printing Security Center on a single computer:
8
1.
Log on to the computer that you are using for the full installation.
2.
Copy the HP Imaging and Printing Security Center installation program (HPIPSC_Setup.exe) to
this computer.
3.
Double-click the installation program HPIPSC_Setup.exe, and then click Next at the welcome
prompt.
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4.
Review and click the I accept the terms of the license agreement button to accept the license
agreement, and then click Next.
5.
For Setup Type, select Full Install and then click Next.
6.
For Choose Destination Location, click Next to use the default as shown, or click Browse to
select an alternative folder. Then click Next.
7.
For Database Location:
a.
Select the Install SQL Server Express 2008 R2 button to install Microsoft SQL Server
2008 R2 Express on this computer.
b.
Or, select the Use a local database server button to use an existing instance of Microsoft
SQL Server or Microsoft SQL Server Express on this computer.
NOTE: Because you are installing on a single computer, do not select Use a Remote
database server. For instructions about installing a remote database, see Install the user
interface and service on one computer and the database on another on page 12.
8.
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If you selected Install SQL Server Express 2008 R2, the files are extracted and a final
verification is displayed. Click Next to install Microsoft SQL Server Express 2008 R2.
Install the HP Imaging and Printing Security Center system
9
9.
If you selected Use a local database server, use the Select Database Server to select the
database server from the list, or click Browse to search for one, and then click Next.
If you enter the database server, use the format <name of machine>\<name of
database instance>. For example: MyComputer\SQLExpress
NOTE: If the installation wizard cannot connect to the database (an error is displayed), verify
that the account you used to install the service has database connection privileges.
10. If you have previously installed the HP Imaging and Printing Security Center, and a database
exists, the Database Already Exists window is displayed. Select whether to use the existing
database or to re-initialize the database.
CAUTION: Selecting Re-initialize database permanently deletes any existing data.
11. Click Install to start the installation using the options you selected. The HP Imaging and Printing
Security Center installation displays the setup status.
To go back and modify your selections, click Back. To discard your selections and quit, click
Cancel.
NOTE: To install a remote user interface, complete the full install first, then install the remote user
interface. See Install a remote user interface on a separate computer on page 10 for instructions.
Install a remote user interface on a separate computer
Use these instructions when you must provide a remote client connection to the HP Imaging and
Printing Security Center. First, complete a full installation (see Install the user interface, service, and
database on the same computer on page 8), and then install the user interface on the remote
10
Chapter 2 Install, configure, or uninstall the HP Imaging and Printing Security Center
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computer so that it can access the HP Imaging and Printing Security Center service. The following
figure shows the installation on computer A.
Figure 2-2 Install a remote user interface
Use the following steps to install the HP Imaging and Printing Security Center remote user interface:
1.
Verify that you have completed a full installation (user interface, service, and database) of the
HP Imaging and Printing Security Center. (See Install the user interface, service, and database
on the same computer on page 8)
2.
Complete the instructions in the section titled Configure remote access to the HP Imaging and
Printing Security Center service on page 16.
When you have completed the required remote access changes, continue with the next step and
install the user interface.
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3.
Log on to the computer where the HP Imaging and Printing Security Center user interface will
run (computer A in the figure).
4.
Copy the HP Imaging and Printing Security Center installation program (HPIPSC_Setup.exe) to
this computer.
5.
Double-click the installation program HPIPSC_Setup.exe and then click Next at the welcome
message.
6.
Review and click the I accept the terms of the license agreement button to accept the license
agreement. Then click Next.
Install the HP Imaging and Printing Security Center system
11
7.
For Setup Type, select User Interface Only, and then click Next.
8.
For Choose Destination Location, click Next to use the default as shown, or click Browse to
select an alternative folder and then click Next.
9.
Click Install to start the installation. To go back and modify your selections, click Back. To
discard your selections and quit, click Cancel.
Install the user interface and service on one computer and the database
on another
Use this option when you choose to connect to an HP Imaging and Printing Security Center database
located on a remote Microsoft SQL installation. First, you will install the database on the remote
12
Chapter 2 Install, configure, or uninstall the HP Imaging and Printing Security Center
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system, and then complete a full installation of the HP Imaging and Printing Security Center. The
following figure shows the installation.
Figure 2-3 User interface and service on computer A — Database on computer B
Use the following steps to install the HP Imaging and Printing Security Center:
1.
Log on to the computer where the HP Imaging and Printing Security Center database will run
(computer B in the figure).
2.
Install and configure the Microsoft SQL Server on this computer, if required. (See the Microsoft
SQL Server installation and configuration documentation for instructions.)
NOTE: By default Microsoft SQL Server Express does not allow remote connections. If
Microsoft SQL Server Express is used in this configuration, use the instructions at the Microsoft
Web site (http://support_microsoft.com/kb/914277) to allow remote connections.
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3.
Copy the HP Imaging and Printing Security Center installation program (HPIPSC_Setup.exe) to
this computer.
4.
Double-click the installation program HPIPSC_Setup.exe and then click Next at the welcome
prompt.
5.
Review and click the I accept the terms of the license agreement button to accept the license
agreement and then click Next.
Install the HP Imaging and Printing Security Center system
13
6.
For Setup Type, select Database Only and then click Next.
7.
For Select Database Server, click Browse to locate the Microsoft SQL server, select it, and
then click Next.
8.
Use the section Configure remote database security on page 18 and complete the procedure
to allow access by the HP Imaging and Printing Security Center service. Once you have
completed the changes, continue with the next step to install the user interface and service.
9.
Log on to the computer where the HP Imaging and Printing Security Center user interface and
service will run (computer A in the figure).
10. Copy the HP Imaging and Printing Security Center installation program (HPIPSC_Setup.exe) to
this computer.
11. Double-click the installation program HPIPSC_Setup.exe and then click Next at the welcome
prompt.
12. Review and click the I accept the terms of the license agreement button to accept the license
agreement and then click Next.
13. For Setup Type, select Full Install, and then click Next.
14
Chapter 2 Install, configure, or uninstall the HP Imaging and Printing Security Center
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14. For Choose Destination Location, click Next to use the default as shown, or click Browse to
select an alternative folder and then click Next.
15. For Database Location, select Use a Remote database server, and then click Next.
16. For Select Database Server, type the database server to install, or click Browse to search for
one, and then click Next. (This is the database server instance that you installed in step 2.)
When entering the database server, use the format <name of machine>\<name of
database instance>. For example: MyComputer\SQLExpress
NOTE: If the installation wizard cannot connect to the database (an error is displayed), verify
that the account you used to install the service has database connection privileges. (See Verify
Administrator account requirements on page 4 for more information.)
17. Click Install to start the installation using the options you selected. The HP Imaging and Printing
Security Center installation displays the setup status.
To go back and modify your selections, click Back. To discard your selections and quit, click
Cancel.
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Install the HP Imaging and Printing Security Center system
15
Configure remote access to the HP Imaging and Printing
Security Center service
You must configure the HP Imaging and Printing Security Center service to allow user access from a
remote computer. By default, the service allows remote access to all users who are members of the
local Administrators group on the machine on which the HP Imaging and Printing Security Center
service runs. All other users requiring remote access must be added to the local group named
HPIPSC (created by the installation) on the machine on which the HP Imaging and Printing Security
Center service is installed.
NOTE: To add a user to the local group named HPIPSC, click Start, and then right-click on My
Computer, and then select Manage. From the System Tools item, select Local Users and Groups,
and then select Groups.
From the group name list, right-click HPIPSC and then select Add to Group. Click Add, and then
enter the name of the account to add. Click OK to save your changes.
See the next section, Firewall configuration for remote access on page 16, for instructions about
configuring the firewall for remote access to the Service.
If the HP Imaging and Printing Security Center user interface is located on the same computer as the
service, user access to the service is automatically granted. (If necessary, system administrators can
limit local access using folder/file restrictions.)
Firewall configuration for remote access
If a firewall is installed on the computer on which the HP Imaging and Printing Security Center service
runs, and it will be accessed from the user interface on a remote computer, the firewall must be set to
allow access to the service. The HP Imaging and Printing Security Center service listens on port
8002, which must be opened in the firewall to allow remote access to the service.
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Chapter 2 Install, configure, or uninstall the HP Imaging and Printing Security Center
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Configure database security for Microsoft SQL Server
2012
If you use Microsoft SQL Server 2012 or SQL Server 2012 Express locally or remotely, you must
configure the database to allow access by the HP Imaging and Printing Security Center service.
The HP Imaging and Printing Security Center service runs as NT AUTHORITY/NETWORK
SERVICE. When the service accesses the HP Imaging and Printing Security Center database, it must
have the proper credentials to access the Microsoft SQL Server 2012 or SQL Server 2012 Express
database. Use the Microsoft SQL Server Management Studio to add the service name to the logins
for this database instance.
NOTE: Microsoft SQL Server Management Studio is a free tool available from Microsoft. You can
obtain the tool for Microsoft SQL Server 2012 or SQL Server Express 2012 from the Microsoft
download site.
1.
Log on to the computer where the Microsoft SQL Server instance is installed.
2.
To start the Microsoft SQL Server Management Studio, click Start, and then select All
Programs. Select Microsoft SQL Server, and then click SQL Server Management Studio.
3.
Select the database instance where the HP Imaging and Printing Security Center database is
installed.
4.
Expand the Security folder.
5.
Right-click Logins and then select New Login.
6.
Enter the account name of NT AUTHORITY\NETWORK SERVICE in the Login name field.
7.
From the Select a page panel, click User Mapping.
8.
From the Users mapped to this login table, select the check box for HPIPSC.
9.
From the Database role membership for: HPIPSC panel, select the check box for db_owner.
10. Click OK to save your changes and then exit.
11. Restart the HP Imaging and Printing Security Center service to complete the permission change.
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Configure database security for Microsoft SQL Server 2012
17
Configure remote database security
If the database was installed remotely from the HP Imaging and Printing Security Center service , you
must configure the database to allow access by the service.
The HP Imaging and Printing Security Center service runs as NT AUTHORITY/NETWORK
SERVICE. When the service accesses the HP Imaging and Printing Security Center database across
the network, it uses the service computer’s credentials, which is an account named <Domain Name>
\<Computer Name>$. (You must append the $ symbol to the computer name.) For the HP Imaging
and Printing Security Center service to access the database, use the Microsoft SQL Server
Management Studio to add the computer account to the logins for this database instance, add this
account as a user for the database, and make this account an owner of the database.
NOTE: Microsoft SQL Server Management Studio Express is a free tool available from Microsoft.
You can obtain the tool for Microsoft SQL Server Express 2005 or 2008 from the Microsoft download
site.
In the following steps, the computer account is HP\MyHpComputer$, where HP is the domain name,
MyHpComputer is the computer name, and the $ symbol is appended to the computer name.
1.
Log on to the computer where the Microsoft SQL Server instance is installed.
2.
To start the Microsoft SQL Server Management Studio, click Start, and then select All
Programs. Select Microsoft SQL Server, and then click SQL Server Management Studio.
3.
Select the database instance where the HP Imaging and Printing Security Center database is
installed.
4.
Expand the Security folder.
5.
Right-click Logins and then select New Login.
6.
Enter the account name in the Login name field. (In our example, this is HP\MyHpComputer$.)
7.
From the Select a page panel, click User Mapping.
8.
From the Users mapped to this login table, select the check box for HPIPSC.
9.
From the Database role membership for: HPIPSC panel, select the check box for db_owner.
10. Click OK to save your changes and then exit.
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Chapter 2 Install, configure, or uninstall the HP Imaging and Printing Security Center
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Uninstall the HP Imaging and Printing Security Center
system
Use the appropriate section to uninstall the HP Imaging and Printing Security Center system.
NOTE: It is not necessary to stop the HP Imaging and Printing Security Center service before
running the uninstall program. The service is stopped as part of the process.
●
Uninstall the user interface, service, and database from one computer
●
Uninstall a remote user interface from one computer
●
Uninstall the user interface and service from one computer and the database from another
Uninstall the user interface, service, and database from one computer
Use the following steps to uninstall the HP Imaging and Printing Security Center when the user
interface, service, and database were all installed on the same computer.
1.
Log on to the computer where the HP Imaging and Printing Security Center user interface,
service, and database were installed.
2.
Click Start and then click Control Panel.
3.
Click Add or Remove Programs or Programs and Features, depending on the operating
system you use.
4.
Select the entry for HP Imaging and Printing Security Center and then click Remove, or click
Uninstall, depending on the operating system you use.
5.
Indicate whether or not to delete the database information when asked Would you like to
delete the HP Imaging and Printing Security Center Database?
CAUTION: Selecting Yes permanently removes the HP Imaging and Printing Security Center
information from the database. If you wish to save this information, select No.
6.
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Indicate whether or not to remove the license file when asked Do you want to remove the
license file?
Uninstall the HP Imaging and Printing Security Center system
19
Uninstall a remote user interface from one computer
Use the following steps to uninstall the HP Imaging and Printing Security Center user interface when
it was installed on a remote computer.
1.
Log on to the computer where the HP Imaging and Printing Security Center user interface was
installed (computer A in the figure).
2.
Click Start and then click Control Panel.
3.
Click Add or Remove Programs or Programs and Features, depending on the operating
system you use.
4.
Select the entry for HP Imaging and Printing Security Center and then click Remove, or click
Uninstall, depending on the operating system you use.
Uninstall the user interface and service from one computer and the
database from another
Use the following steps to uninstall the HP Imaging and Printing Security Center when the user
interface and service are installed on one computer and the database is installed on another
computer.
20
1.
Log on to the computer where the HP Imaging and Printing Security Center user interface and
service were installed (computer A in the figure).
2.
Click Start and then click Control Panel.
3.
Click Add or Remove Programs or Programs and Features, depending on the operating
system you use.
4.
Select the entry for HP Imaging and Printing Security Center and then click Remove, or click
Uninstall, depending on the operating system you use.
Chapter 2 Install, configure, or uninstall the HP Imaging and Printing Security Center
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5.
Indicate whether or not to remove the license file when asked Do you want to remove the
license file?
6.
Log on to the computer where the HP Imaging and Printing Security Center database was
installed (computer B in the figure).
7.
Click Start and then click Control Panel.
8.
Click Add or Remove Programs or Programs and Features, depending on the operating
system you use.
CAUTION: The uninstall program permanently removes the HP Imaging and Printing Security
Center information from the database. If you wish to save this information, verify that you have
created a backup before continuing.
9.
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Select the entry for HP Imaging and Printing Security Center and then click Remove, or click
Uninstall, depending on the operating system you use.
Uninstall the HP Imaging and Printing Security Center system
21
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Chapter 2 Install, configure, or uninstall the HP Imaging and Printing Security Center
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3
Solve problems
Use this section to solve typical installation problems.
The following error is displayed when attempting to start the HP Imaging and Printing Security Center user
interface: Authorization failed. You do not have access to this system.
Cause
Solution
This will typically happen if the user runs the HP Imaging and
Printing Security Center user interface from a remote
computer. The HP Imaging and Printing Security Center
service allows remote access to all users who are members
of the local Administrators group on the machine on which
the HP Imaging and Printing Security Center service runs. If
User Account Control (UAC) is enabled on that machine,
then a remote user who is a member of the local
Administrators group on the machine on which the HP
Imaging and Printing Security Center service runs will not be
recognized as a local administrator because UAC removes
the local Administrators group from that user’s access token.
Add the user to the local group named HPIPSC (created by
the installation) on the machine on which the HP Imaging
and Printing Security Center service is installed.
Error: Microsoft .NET Framework 3.5 SP1 or greater needs to be installed for this installation to continue.
Cause
Solution
Windows Server 2008 R2, might not allow the HP Imaging
and Printing Security Center installation wizard to install
Microsoft .NET Framework 3.5 SP1.
See Install Microsoft .NET Framework 3.5 SP1 on Windows
Server 2008 R2 on page 6.
Installation of the HP Imaging and Printing Security Center failed, but I cannot uninstall.
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Cause
Solution
The installation files may be corrupted.
The Microsoft Windows Installer CleanUp Utility might
correct the uninstall failure.
23
Attempts to start HP Imaging and Printing Security Center user interface result in error messages about the Service
Not Running.
Cause
Solution
The HP Imaging and Printing Security Center service might
not be running.
Log on to the computer that runs the HP Imaging and
Printing Security Center service. Click Start, then click
Control Panel. From the Administrative Tools folder,
double click Services. Locate and select the HP Imaging
and Printing Security Center in the list and then click Start
the service. Try restarting the HP Imaging and Printing
Security Center. If this fails, see the following solution.
The HP Imaging and Printing Security Center installation
might be corrupt.
Click Control Panel and then click Add/Remove Programs.
Right-click on the HP Imaging and Printing Security Center
entry and then click Repair.
Attempts to uninstall the HP Imaging and Printing Security Center might fail if the policy editor is open to an
unsaved policy.
A Files in Use window is typically displayed. However, clicking OK does not resolve the issue.
24
Cause
Solution
The file is in use.
Exit the policy editor and then exit the HP Imaging and
Printing Security Center system. From the Files in Use
window, click OK to continue with the uninstall.
Chapter 3 Solve problems
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A
Software license agreement
HEWLETT-PACKARD SOFTWARE LICENSE TERMS
The following License Terms govern your use of the accompanying Software unless you have a
separate signed agreement with HP.
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loading, installing, executing or displaying the Software. You may not modify the Software or disable
any licensing or control features of the Software. If the Software is designed and licensed for
"concurrent use", you may not allow more than the maximum number of authorized users to Use the
Software concurrently.
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confers no title to, or ownership in, the Software and is not a sale of any rights in the Software. HP's
third party suppliers may protect their rights in the event of any violation of these License Terms.
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purposes or when copying or adaptation is an essential step in the authorized Use of the Software.
You must reproduce all copyright notices in the original Software on all copies or adaptations. You
may not copy the Software onto any public network.
No Disassembly or Decryption. You may not disassemble or decompile the Software unless HP's
prior written consent is obtained. In some jurisdictions, HP's consent may not be required for limited
disassembly or decompilation. Upon request, you will provide HP with reasonably detailed information
regarding any disassembly or decompilation. You may not decrypt the Software unless decryption is
a necessary part of the operation of the Software.
Transfer. Your license will automatically terminate upon any transfer of the Software. Upon transfer,
you must deliver the Software, including any copies and related documentation, to the transferee. The
transferee must accept these License Terms as a condition to the transfer.
Termination. HP may terminate your license upon notice for failure to comply with any of these
License Terms. Upon termination, you must immediately destroy the Software, together with all
copies, adaptations and merged portions in any form.
Export Requirements. You may not export or re-export the Software or any copy or adaptation in
violation of any applicable laws or regulations.
U.S. Government Restricted Rights. The Software and any accompanying documentation have
been developed entirely at private expense. They are delivered and licensed as "commercial
computer software" as defined in DFARS 252.227-7013 (Oct 1988), DFARS 252.211-7015 (May
1991) or DFARS 252.227-7014 (Jun 1995), as a "commercial item" as defined in FAR 2.101(a), or as
"Restricted computer software" as defined in FAR 52.227-19 (Jun 1987)(or any equivalent agency
regulation or contract clause), whichever is applicable. You have only those rights provided for such
Software and any accompanying documentation by the applicable FAR or DFARS clause or the HP
standard software agreement for the product involved.
ENWW
25
DISCLAIMER: TO THE EXTENT ALLOWED BY LOCAL LAW, THIS SOFTWARE IS PROVIDED TO
YOU "AS IS" WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, WHETHER ORAL OR
WRITTEN, EXPRESS OR IMPLIED. HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES
OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, NON-INFRINGEMENT
AND FITNESS FOR A PARTICULAR PURPOSE. Some countries/regions, states and provinces do
not allow exclusion of implied warranties or conditions, so certain exclusions may not apply to you.
You may have other rights that vary from country/region to country/region, state to state, or province
to province.
LIMITATION OF LIABILITY: EXCEPT TO THE EXTENT PROHIBITED BY LOCAL LAW, IN NO
EVENT WILL HP OR ITS SUBSIDIARIES, AFFILIATES OR SUPPLIERS BE LIABLE FOR DIRECT,
SPECIAL, INCIDENTAL, CONSEQUENTIAL OR OTHER DAMAGES (INCLUDING LOST PROFIT,
LOST DATA, OR DOWNTIME COSTS), ARISING OUT OF THE USE, INABILITY TO USE, OR THE
RESULTS OF USE OF THE SOFTWARE, WHETHER BASED IN WARRANTY, CONTRACT, TORT
OR OTHER LEGAL THEORY, AND WHETHER OR NOT ADVISED OF THE POSSIBILITY OF
SUCH DAMAGES.
Your use of the Software is entirely at your own risk. Should the Software prove defective, you
assume the entire cost of all service, repair or correction. Some countries/regions, states and
provinces do not allow the exclusion or limitation of liability for incidental or consequential damages,
so certain above limitations may not apply to you.
ANY PERSON TO WHOM THIS SOFTWARE IS TRANSFERRED SHOULD BE AWARE THAT USE
OF THE SOFTWARE IS SUBJECT TO HP SOFTWARE LICENSE TERMS DISTRIBUTED WITH
THE SOFTWARE. USE OF THE SOFTWARE INDICATES ACCEPTANCE OF THESE TERMS. IF
THE USER DOES NOT ACCEPT THESE TERMS, THE SOFTWARE SHOULD BE RETURNED
26
Appendix A Software license agreement
ENWW
© 2012 Hewlett-Packard Development Company, L.P.
www.hp.com
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