HP | PE4240N | Warranty and Support Guide | HP PE4240N Warranty and Support Guide

If you have any issues with your HP Plasma TV, contact HP Total Care on the
Web at www.hp.com/support or toll-free by phone: 1-800-474-6836
Write down the following information, which you will need if it is necessary to contact
HP for support. A sticker on your TV has the first three items printed on it.
Please take a moment to write down your product information for future reference.
Product Name: ______________________________________________________
Model Number: _____________________________________________________
System or
Product Number: ____________________________________________________
Serial Number: ______________________________________________________
Purchase Date: ______________________________________________________
Don’t Forget
to Register!
Go to: http://register.hp.com
Registration is quick, easy, and offers:
•
E-mail updates containing notifications about products
and the most recent support alerts.
•
The HP newsgram, our monthly online magazine packed
full of product news, support tips, project ideas, and
much more. Visit us at:
http://subscription.support.hp.com
Getting Help
HP provides expert advice on using your HP TV or solving
problems whether your product is in or out of warranty.
Support options and availability vary by product,
country/region, and language.
The HP support process works most effectively if you seek
assistance in the following order:
1 Reference your product setup poster or the User’s Guide
for information on set-up and general troubleshooting.
2 HP e-Support offers instant access to support
information and helpful tips, 24 hours a day, seven days
a week. You can also send e-mail to our on-line support
technicians to help resolve any issues. These services
require access to the Internet. Visit our Web site at
http://www.hp.com/support
3 HP Total Care is available toll-free by phone 24 hours
a day, seven days a week. HP can diagnose any issues
and coordinate a repair if necessary. A repair covered
by the limited warranty is free during the limited warranty
period. After the warranty period, you will be quoted a
repair cost. HP Total Care can be contacted at:
1-(800)-474-6836 [1-(800) HP Invent]
When you call, please have your TV model number,
product number, serial number, and date of purchase
available. Telephone support is free during your limited
warranty period.
2
Warning:
Preventing Image Retention
Your plasma TV illuminates phosphor to display images,
much like a conventional tube-type television. Viewing
stationary images for extended periods of time results in
uneven aging of the phosphor, causing grayed-out images
to permanently appear on the screen.
Permanent image retention can be avoided by taking some
basic precautions. Following the recommendations listed
below ensures your plasma TV will have longer life and offer
better performance:
•
Whenever possible, avoid frequently displaying
stationary images, such as Web sites, computer
graphics, or video games for extended periods of time.
•
Display video and images in the widescreen 16:9 ratio
format. Use the Aspect button on the remote control to
change from 4:3 screen size (such as standard television)
to fill the screen in 16:9 ratio. This will prevent potential
image retention of sidebars.
•
Avoid viewing the onscreen display (OSD) menus from
DVD players, VCRs, and other components for extended
periods of time.
•
When watching a movie from a DVD player or VCR, do
not leave the same image paused continuously over a
long period of time.
•
Turn down the contrast and brightness of the screen.
High brightness and contrast can accelerate image
retention or stationary images.
•
Your plasma TV has a special feature that illuminates the
entire screen and can remove very minor instances of
screen image retention.
•
Image retention and uneven screen aging are not
covered by your HP Warranty.
Cell Policy
Installation
In some cases, a plasma panel may have cells that do not
operate properly. This is common to all plasma displays
used in products supplied by all vendors and is not specific
to this product.
If you intend to mount your TV using a wall mounting
bracket or if you install your TV in a recessed wall cavity,
HP recommends using a qualified installation service.
Damage resulting from a custom installation is not covered
under warranty. The warranty does not cover uninstalling or
reinstalling a custom installation of your TV. You may need to
have your TV removed from the wall or recessed area
before a service technician arrives for warranty repair or
replacement.
Cells not operating properly can be categorized into three
types:
•
•
•
Non-lighting cell: the cell is always off
Non-extinguishing cell: the cell is always on
Flickering cell: the cell is flickering
HP allows up to 8 cells total to exhibit one of the states listed
above.
Warranty and License Information
If Necessary: Get Repair
In-Home Service
If your TV has been diagnosed with an internal component
issue, we can schedule a convenient time for a qualified
service technician to come and repair your product. This
service is included as part of your product warranty.
Advanced Unit Replacement
If a bench repair is required to fix your product, HP will
arrange to have a replacement unit delivered to you and
will pick up your defective TV. We pay for the round-trip
shipping and handling. This service is free for the duration
of the hardware warranty period.
Protect Your Investment
Obtaining a Warranty Upgrade
Upgrade your standard factory warranty to two or three
years with an extended service plan. Service coverage
begins on product purchase date and you must purchase the
service within the first year after purchasing the TV.
For more information please visit
US Only
http://www.hp.com/home/ownerservices
or call: 1-866-234-1377
HP Out-of-Warranty Support Options
*Prices are subject to change without notice and may vary
based on your product.
Fees are charged to your Visa or MasterCard.
Recycle — HP Planet Partners
HP is sensitive to the environment and has a program, Planet
Partners, to make it simple for us to reclaim your old product
for recycling. HP will help you recycle your old equipment
even if it is not an HP product; we take back all makes and
models. Visit our Web site to find out how easy it is to
recycle: http://www.hp.com/recycle
The Legal Language
Hardware Limited Warranty
Original Systems —
1 year
Technical phone assistance to diagnose
potential hardware issues —
1 year
General Terms
This HP Hardware Limited Warranty gives you, the customer,
express limited warranty rights from HP, the manufacturer.
Please refer to HP’s Web site for an extensive description of
your limited warranty entitlements. In addition, you may also
have other legal rights under applicable local law or special
written agreement with HP.
Even after your warranty has ended, HP can still provide
you with service and support options for a fee:
•
For Visa and MasterCard holders in the United States or
calls from Canada, please call 1-(800)-474-6836
[1-(800) HP invent]
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EXCEPT AS EXPRESSLY SET FORTH IN THIS LIMITED
WARRANTY, HP MAKES NO OTHER WARRANTIES OR
CONDITIONS, EXPRESS OR IMPLIED, INCLUDING ANY
IMPLIED WARRANTIES OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE. HP EXPRESSLY
DISCLAIMS ALL WARRANTIES AND CONDITIONS NOT
STATED IN THIS LIMITED WARRANTY. ANY IMPLIED
WARRANTIES THAT MAY BE IMPOSED BY LAW ARE
LIMITED IN DURATION TO THE LIMITED WARRANTY
PERIOD. SOME STATES OR COUNTRIES/REGIONS DO
NOT ALLOW A LIMITATION ON HOW LONG AN IMPLIED
WARRANTY LASTS OR THE EXCLUSION OR LIMITATION
OF INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR
CONSUMER PRODUCTS. IN SUCH STATES OR
COUNTRIES/REGIONS, SOME EXCLUSIONS OR
LIMITATIONS OF THIS LIMITED WARRANTY MAY NOT
APPLY TO YOU.
THE LIMITED WARRANTY TERMS CONTAINED IN THIS
STATEMENT, EXCEPT TO THE EXTENT LAWFULLY
PERMITTED, DO NOT EXCLUDE, RESTRICT, OR MODIFY
BUT ARE IN ADDITION TO THE MANDATORY STATUTORY
RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT
TO YOU.
This Limited Warranty is applicable in all countries/regions
and may be enforced in any country/region or region
where HP or its authorized service providers offer warranty
service subject to the terms and conditions set forth in this
Limited Warranty. However, warranty service availability
and response times may vary from country/region to
country/region and may also be subject to registration
requirements in the country/region of purchase. If so, your
HP authorized service provider can provide you with details.
This Limited Warranty applies only to HP-branded products
(referred to in this Limited Warranty as ”HP Hardware
Products”) sold by or leased from Hewlett-Packard
Company, its worldwide subsidiaries, affiliates, authorized
resellers, or country/region distributors (collectively referred
to in this Limited Warranty as ”HP”) with this Limited
Warranty. The term ”HP Hardware Product” is limited to the
hardware components and required firmware. The term
”HP Hardware Product” DOES NOT include any software
applications or programs; non-HP products or non-HP
branded peripherals. All non-HP products or non-HP
branded peripherals external to the HP Hardware Product
— such as speakers, DVD players and video cables — are
provided ”AS IS” without HP warranty. However, non-HP
manufacturers and suppliers, or publishers may provide their
own warranties directly to you.
HP warrants that the HP Hardware Products that you have
purchased or leased from HP are free from defects in
materials or workmanship under normal use during the
Limited Warranty Period. The Limited Warranty Period starts
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on the date of purchase or lease from HP, or from the date
HP completes installation. Your dated sales or delivery
receipt, showing the date of purchase or lease of the
product, is your proof of the purchase or lease date. You
may be required to provide proof of purchase or lease as
a condition of receiving warranty service. You are entitled
to hardware warranty service according to the terms and
conditions of this document if a repair to your HP Hardware
Product is required within the Limited Warranty Period.
Unless otherwise stated, and to the extent permitted by local
law, new HP Hardware Products may be manufactured
using new materials or new and used materials equivalent
to new in performance and reliability. HP may repair or
replace HP Hardware Products (a) with new or previously
used products or parts equivalent to new in performance
and reliability, or (b) with equivalent products to an original
product that has been discontinued. Replacement parts
are warranted to be free from defects in material or
workmanship for ninety (90) days or, for the remainder of
the Limited Warranty Period of the HP Hardware Product
they are replacing or in which they are installed, whichever
is longer.
During the Limited Warranty Period, HP will, at its discretion,
repair or replace any defective component. All component
parts or hardware products removed under this Limited
Warranty become the property of HP. In the unlikely event
that your HP Hardware Product has recurring failures,
HP, at its sole discretion, may elect to provide you with
(a) a replacement unit of HP’s choosing that is the same
or equivalent to your HP Hardware Product in performance
or (b) to give you a refund of your purchase price or lease
payments (less interest) instead of a replacement. This is
your exclusive remedy for defective products.
Exclusions
HP does not warrant that the operation of this product will
be uninterrupted or error-free. HP is not responsible for
damage that occurs as a result of your failure to follow the
instructions intended for the HP Hardware Product.
This Limited Warranty does not apply to expendable or
consumable parts and does not extend to any product from
which the serial number has been removed or that has been
damaged or rendered defective (a) as a result of accident,
misuse, abuse, contamination, improper or inadequate
maintenance or calibration or other external causes;
(b) by operation outside the usage parameters stated in
the user documentation that shipped with the product;
(c) by software, interfacing, parts or supplies not supplied
by HP; (d) improper site preparation or maintenance;
(e) loss or damage in transit; or (f) by modification or
service by anyone other than (i) HP, (ii) an HP authorized
service provider, or (iii) your own installation of end-user
replaceable HP or HP approved parts if available for your
product in the servicing country/region or region.
Image retention and uneven screen aging are not covered
by your HP Warranty.
Exclusive Remedy
TO THE EXTENT ALLOWED BY APPLICABLE LOCAL LAW,
these terms and conditions constitute the complete and
exclusive warranty agreement between you and HP
regarding the HP Hardware Product you have purchased or
leased. These terms and conditions supersede any prior
agreements or representations — including representations
made in HP sales literature or advice given to you by HP or
an agent or employee of HP — that may have been made in
connection with your purchase or lease of the HP Hardware
Product. No change to the conditions of this Limited
Warranty is valid unless it is made in writing and signed
by an authorized representative of HP.
Limitation of Liability
IF YOUR HP HARDWARE PRODUCT FAILS TO WORK AS
WARRANTED ABOVE, HP’S MAXIMUM LIABILITY UNDER
THIS LIMITED WARRANTY IS EXPRESSLY LIMITED TO THE
LESSER OF THE PRICE YOU HAVE PAID FOR THE PRODUCT
OR THE COST OF REPAIR OR REPLACEMENT OF ANY
HARDWARE COMPONENTS THAT MALFUNCTION IN
CONDITIONS OF NORMAL USE.
EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL HP BE
LIABLE FOR ANY DAMAGES CAUSED BY THE PRODUCT
OR THE FAILURE OF THE PRODUCT TO PERFORM,
INCLUDING ANY LOST PROFITS OR SAVINGS OR
SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES.
HP IS NOT LIABLE FOR ANY CLAIM MADE BY A THIRD
PARTY OR MADE BY YOU FOR A THIRD PARTY.
THIS LIMITATION OF LIABILITY APPLIES WHETHER
DAMAGES ARE SOUGHT, OR A CLAIM MADE, UNDER
THIS LIMITED WARRANTY OR AS A TORT CLAIM
(INCLUDING NEGLIGENCE AND STRICT PRODUCT
LIABILITY), A CONTRACT CLAIM, OR ANY OTHER CLAIM.
THIS LIMITATION OF LIABILITY CANNOT BE WAIVED OR
AMENDED BY ANY PERSON. THIS LIMITATION OF
LIABILITY WILL BE EFFECTIVE EVEN IF YOU HAVE ADVISED
HP OR AN AUTHORIZED REPRESENTATIVE OF HP OF THE
POSSIBILITY OF ANY SUCH DAMAGES. THIS LIMITATION
OF LIABILITY, HOWEVER, WILL NOT APPLY TO CLAIMS
FOR PERSONAL INJURY.
THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL
RIGHTS. YOU MAY ALSO HAVE OTHER RIGHTS THAT MAY
VARY FROM STATE TO STATE OR FROM
COUNTRY/REGION TO COUNTRY/REGION. YOU ARE
ADVISED TO CONSULT APPLICABLE STATE OR
COUNTRY/REGION LAWS FOR A FULL DETERMINATION
OF YOUR RIGHTS.
Limited Warranty Period
The Limited Warranty Period for an HP Hardware Product is
a specified, fixed period commencing on the date of
purchase. The date on your sales receipt is the date of
purchase unless HP or your reseller informs you otherwise in
writing.
Types of Warranty Service
To enable HP to provide the best possible support and
service during the Limited Warranty Period, you may be
directed by HP to verify configurations, run HP diagnostics
tests or use HP remote support solutions where applicable.
HP strongly encourages you to accept the use of, or to
employ available support technologies provided by HP.
If you choose not to deploy available remote support
capabilities, you may incur additional costs due to increased
support resource requirements. Listed below are the types
of warranty support service that may be applicable to the
HP Hardware Product you have purchased.
In-Home Warranty Service
Your HP Limited Warranty service may include In-home labor
support to repair your hardware. HP provides In-home
service during standard office hours. Standard office hours
are typically 08.00 to 17.00, Monday through Friday, but
may vary with local business practices. If your location is
outside the customary service zone (typically 50km)
response times may be longer or there may be additional
charges. To locate the nearest HP authorized service
provider refer to the HP Web site at:
http://www.hp.com/support
HP may, at its sole discretion, determine if In-home warranty
service is required. For example, in many cases, the defect
can be fixed by the use of a Customer Self Repair (CSR)
part that you are required to replace yourself based on
instructions and documentation provided by HP. You are
also required to co-operate with HP in attempting to resolve
the problem over the telephone. This may involve performing
routine diagnostic procedures, removing third party options
and/or substituting options. In order to receive In-Home
support, you must: (a) have a representative present when
HP provides warranty services at your site; (b) notify HP if
products are being used in an environment which poses
a potential health or safety hazard to HP employees or
subcontractors; (c) subject to its reasonable security
requirements, provide HP with sufficient, free, and safe
access to and use of all facilities, information and systems
determined necessary by HP to provide timely support;
(d) ensure that all manufacturers labels (such as serial
numbers) are in place, accessible, and legible; (e) maintain
an environment consistent with product specifications and
supported configurations.
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If you require an HP representative to handle all component
replacements, support uplift contracts are available at
additional cost.
Advanced Unit Replacement
Warranty Service
Your HP Limited Warranty may include an advance unit
replacement warranty service. Under the terms of the
advanced unit replacement warranty service, if a unit is
diagnosed as defective and requires the return of the
product for bench repair, HP will ship a replacement product
directly to you. On receiving the replacement unit the
defective unit must be returned to HP, within a defined
period of time, normally fifteen (15) days. The packaging
the replacement unit arrived in may be used to return the
defective unit. HP will incur all shipping and insurance costs
to return the defective unit to HP. Failure to return the
defective unit may result in HP billing you for the
replacement product.
Customer Self Repair Warranty
Service
In countries/regions where it is available, your HP Limited
Warranty may include a Customer Self Repair warranty
service. If applicable, HP will determine in its sole discretion
that customer self repair is the appropriate method of
warranty service. If so, HP will ship approved replacement
parts directly to you to fulfill your HP Hardware Product
warranty service. This will save considerable repair time.
After you contact HP and the fault diagnosis identifies that
the problem can be fixed using one of these parts, a
replaceable part can be sent directly to you. Once the part
arrives, replace the defective part pursuant to the provided
instructions and documentation. If further assistance is
required, call the HP Technical Support Center and a
technician will assist you over the phone. In cases where the
replacement part must be returned to HP, you must ship the
defective part back to HP within a defined period of time,
normally fifteen (15) days. The defective part must be
returned with the associated documentation in the provided
shipping material. Failure to return the defective product
may result in HP billing you for the replacement. With a
Customer Self Repair, HP will pay all shipping and part
return costs and determine the courier/carrier to be used.
If Customer Self Repair applies to you, please refer to your
specific HP Hardware Product announcement. You can
also obtain information on this warranty service on the
HP Web site at: http://www.hp.com/support
6
Carry-in Warranty Service
Under the terms of carry-in service, you will be required to
deliver your HP Hardware Product to an authorized service
location for warranty repair. You must prepay any shipping
charges, taxes, or duties associated with transportation of
the product to and from the service location. In addition,
you are responsible for insuring any product shipped or
returned to an authorized service location and assume risk
of loss during shipping.
Contacting HP
If your product fails during the Limited Warranty Period and
the suggestions in the product documentation do not solve
the problem, you can receive support by doing the
following:
Locate your nearest HP Support location via the World Wide
Web at: http://www.hp.com/support
Contact your authorized HP dealer or Authorized Service
Provider and be sure to have the following information
available before you call HP:
•
•
Product serial number, model name, and model number
Detailed questions
Regulatory and Safety Information
WARNING: The TV is heavy; be sure to use
ergonomically correct lifting procedures when
moving the TV.
Additional Safety Information
This product has not been evaluated for connection to an
”IT” power system (an AC distribution system with no direct
connection to earth, according to IEC 60950).
Lightning Protection
For added protection of any product during a lightning
storm, or when it is left unattended and unused for long
periods of time, unplug the product from the wall outlet and
disconnect the antenna or cable system. This will prevent
damage to the product from lightning and power line
surges.
AC Power Safety Warning
WARNING: Install the TV near an AC outlet. The
AC power cord is your main AC disconnecting
device and must be easily accessible at all times.
For your safety, the power cord provided with
your TV has a grounded plug. Always use the
power cord with a properly grounded wall
outlet, to avoid the risk of electrical shock.
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WARNING: Do not operate the TV with the cover
removed.
WARNING: The TV is not user-serviceable. To
prevent damage to the TV, have a qualified
person repair or replace it.
WARNING: For your safety, always unplug the
TV from its power source and from any
telecommunication systems such as CATV, SAT,
or any other peripheral before performing any
service procedures. Failure to do so may result in
personal injury or equipment damage.
Hazardous voltage levels are inside the TV.
TV Antenna Connectors Protection
External Television Antenna Grounding
If an outside antenna or cable system is connected to the
product, be sure the antenna or cable system is electrically
grounded so as to provide some protection against voltage
surges and built-up static charges. Article 810 of the
National Electrical Code, ANSI/NFPA 70, provides
information with regard to proper electrical grounding of the
mast and supporting structure, grounding of the lead-in wire
to an antenna-discharge unit, size of grounding conductors,
location of antenna-discharge unit, connection to grounding
electrodes, and requirements for the grounding electrode.
1
3
2
Antenna Grounding
Reference
Antenna Grounding
Grounding Component
1
Electric Service Equipment
2
Power Service Grounding Electrode System
(NEC Art 250, Part H)
3
Ground Clamps
4
Grounding Conductors (NEC Section 810-21)
5
Antenna Discharge Unit (NEC Section 810-20)
6
Ground Clamp
7
Antenna Lead in Wire
Power Lines
An outside antenna system should not be located in the
vicinity of overhead power lines or other electric light or
power circuits, or where it can fall into such power lines or
circuits.
WARNING: When installing an outside antenna
system, extreme care should be taken to keep
from touching such power lines or circuits as
contact with them could be fatal.
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Printed on at least
50 % total recycled fiber with
at least 10% post-consumer paper
© 2004 Hewlett-Packard Development Company, L.P.
Printed in
www.hp.com
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