HP PHOTOSMART C4400, Photosmart C4400 All-in-One Printer series User's manual

HP PHOTOSMART C4400, Photosmart C4400 All-in-One Printer series User's manual
HP Photosmart C4400 All-in-One series
Windows Help
HP Photosmart C4400 All-inOne series
1
HP Photosmart C4400 All-in-One series Help........................................................................3
2
HP All-in-One overview
The HP All-in-One at a glance....................................................................................................5
Control panel buttons.................................................................................................................6
Menu overview............................................................................................................................7
Use the HP Photosmart Software...............................................................................................7
3
Find more information..............................................................................................................9
4
How do I?.................................................................................................................................11
5
Connection information
Supported connection types.....................................................................................................13
Use printer sharing...................................................................................................................13
6
Load originals and load paper
Load originals...........................................................................................................................15
Choose papers for printing and copying...................................................................................17
Load paper...............................................................................................................................20
Avoid paper jams......................................................................................................................26
7
Print from your computer
Print from a software application..............................................................................................29
Make the HP All-in-One the default printer...............................................................................30
Change the print settings for the current job............................................................................30
Change the default print settings..............................................................................................34
Printing shortcuts......................................................................................................................34
Perform special print jobs.........................................................................................................36
Stop a print job.........................................................................................................................47
8
Use the photo features
Insert a memory card................................................................................................................49
Print photos..............................................................................................................................50
Save photos to your computer..................................................................................................53
Edit photos using your computer..............................................................................................53
Share photos with friends and relatives....................................................................................54
9
Use the copy features
Make a copy.............................................................................................................................55
Change the copy settings for the current job............................................................................56
Perform special copy jobs........................................................................................................58
Stop copying.............................................................................................................................61
10 Use the scan features
Make reprints of your photos....................................................................................................63
Scan an image or document.....................................................................................................64
1
Contents
Contents
Edit a scanned image...............................................................................................................65
Edit a scanned document.........................................................................................................66
Stop scanning...........................................................................................................................66
11 Maintain the HP All-in-One
Clean the HP All-in-One...........................................................................................................67
Print a self-test report...............................................................................................................69
Work with print cartridges.........................................................................................................69
Turn off the HP All-in-One........................................................................................................84
Contents
12 Shop for ink supplies.............................................................................................................85
13 Troubleshooting
View the Readme file................................................................................................................87
Setup troubleshooting...............................................................................................................87
Paper jams................................................................................................................................97
Print quality troubleshooting.....................................................................................................99
Print troubleshooting...............................................................................................................116
Memory card troubleshooting.................................................................................................129
Copy troubleshooting..............................................................................................................134
Scan troubleshooting..............................................................................................................139
Errors......................................................................................................................................143
14 HP warranty and support
Warranty.................................................................................................................................221
Print cartridge warranty information........................................................................................221
Support process.....................................................................................................................221
Before you call HP customer support.....................................................................................222
HP support by phone..............................................................................................................222
Additional warranty options....................................................................................................223
HP Quick Exchange Service (Japan).....................................................................................224
HP Korea customer support...................................................................................................224
Prepare the product for shipment...........................................................................................225
Pack the HP All-in-One...........................................................................................................225
15 Technical information
Specifications.........................................................................................................................227
Environmental product stewardship program.........................................................................228
Regulatory notices..................................................................................................................231
Index............................................................................................................................................237
2
HP Photosmart C4400 All-inOne series Help
For information about the HP All-in-One, see:
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•
•
•
•
•
•
•
•
•
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•
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“HP All-in-One overview” on page 5
“Find more information” on page 9
“How do I?” on page 11
“Connection information” on page 13
“Load originals and load paper” on page 15
“Print from your computer” on page 29
“Use the copy features” on page 55
“Use the photo features” on page 49
“Use the scan features” on page 63
“Maintain the HP All-in-One” on page 67
“Shop for ink supplies” on page 85
“HP warranty and support” on page 221
“Technical information” on page 227
HP Photosmart C4400 All-in-One series Help
HP Photosmart C4400 All-inOne series Help
1
3
Chapter 1
HP Photosmart C4400 All-inOne series Help
4
HP Photosmart C4400 All-in-One series Help
2
HP All-in-One overview
Use the HP All-in-One to quickly and easily accomplish tasks such as making a copy,
scanning documents, or printing photos from a memory card. You can access many
HP All-in-One functions directly from the control panel, without turning on your computer.
This section contains the following topics:
•
•
•
•
The HP All-in-One at a glance
Control panel buttons
Menu overview
Use the HP Photosmart Software
Label
Description
1
On button
2
Control panel
3
Memory card slots
4
Input tray
5
Tray extender
6
Paper-width guide
7
Print cartridge door
8
Glass
9
Lid backing
10
Rear door
HP All-in-One overview
The HP All-in-One at a glance
The HP All-in-One at a glance
5
Chapter 2
(continued)
Label
Description
11
Rear USB port
12
Power connection*
* Use only with the power adapter supplied by HP.
Control panel buttons
The following diagram and related table provide a quick reference to the HP All-in-One
control panel features.
HP All-in-One overview
Label
Icon
Name and Description
1
On: Turns the product on or off. When the product is off, a
minimal amount of power is still used. To completely remove
power, turn off the product, and then unplug the power cord.
2
Settings: Opens the copy settings menu. When a memory
card is inserted, this button opens the photo settings menu.
3
OK: Confirms the copy or photo settings. In certain situations
(for example, after clearing a paper jam), this button resumes
printing.
4
Cancel: Stops a task (such as scanning or copying) or resets
settings (such as Quality, Size, and Copies).
5
Scan/Reprint: Opens the Scan/Reprint menu. When a
memory card is inserted, this button advances to the next
photo on the memory card when pressed.
6
Start Copy Black: Starts a black-and-white copy. When a
memory card is inserted, this button acts as a previous image
button.
6
HP All-in-One overview
(continued)
Label
Icon
7
Name and Description
Start Copy Color: Starts a color copy. When a memory card
is inserted, this button starts printing the image currently on
the display.
Menu overview
The following topics provide a quick reference to top-level menus that appear on the
HP All-in-One display.
•
•
•
Default Menu
Scan/Reprint Menu
Settings Menu
Default Menu
The following options are available on the display by default.
Scan/Reprint
Start Copy Black
Start Copy Color
Scan/Reprint Menu
The following options are available when you press the button next to Scan/Reprint.
Scan to PC
HP All-in-One overview
Scan to Print
Settings Menu
The following options are available when you press Settings.
Quality
Size
Copies
Use the HP Photosmart Software
The HP Photosmart Software provides a fast and easy way to make prints of your photos.
It also provides access to other basic HP imaging software features, such as saving and
viewing your photos.
For more information on using the HP Photosmart Software:
•
•
Check the Contents panel on the left. Look for the HP Photosmart Software Help
contents book at the top.
If you do not see the HP Photosmart Software Help contents book at the top of the
Contents panel, access the software help through the HP Solution Center.
Use the HP Photosmart Software
7
Chapter 2
HP All-in-One overview
8
HP All-in-One overview
3
Find more information
You can access a variety of resources, both printed and onscreen, that provide
information about setting up and using the HP All-in-One.
Setup Guide
The Setup Guide provides instructions for setting up the HP All-in-One and
installing software. Make sure you follow the steps in the Setup Guide in order.
If you have problems during setup, check the Setup Guide for troubleshooting
information, or see “Troubleshooting” on page 87 in this onscreen Help.
Basics Guide
The Basics Guide contains an overview of the HP All-in-One, including stepby-step instructions for basic tasks, troubleshooting tips, and technical
information.
HP Photosmart animations
The HP Photosmart animations, located in the relevant sections of the onscreen
Help, show you how to complete key tasks on the HP All-in-One. You will learn
how to load paper, insert a memory card, replace the print cartridges, and scan
originals.
Onscreen Help
The onscreen Help provides detailed instructions on using all features of the
HP All-in-One.
•
•
•
The How Do I? section provides links so you can quickly find information
on performing common tasks.
The HP All-in-One overview section provides general information about
the main features of the HP All-in-One.
The Troubleshooting section provides information about resolving errors
you might encounter with the HP All-in-One.
Readme
The Readme file contains the most recent information which might not be found
in other publications.
Install the software to access the Readme file.
If you have Internet access, you can get help and support from the HP Web
site. This Web site offers technical support, drivers, supplies, and ordering
information.
Find more information
www.hp.com/support
Find more information
9
Chapter 3
Find more information
10
Find more information
How do I?
This section contains links to commonly performed tasks, such as sharing and printing
photos and optimizing your print jobs.
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•
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“How do I make a borderless copy of a photo?” on page 58
“How do I print borderless photos on 10 x 15 cm (4 x 6 inch) paper?” on page 36
“How do I get the best print quality?” on page 32
“How do I print on both sides of the paper?” on page 40
“How do I make multiple copies of a document?” on page 56
How do I?
How do I?
4
11
Chapter 4
How do I?
12
How do I?
5
Connection information
The HP All-in-One comes equipped with a USB port so you can connect directly to a
computer using a USB cable. You can also share the product over an existing home
network.
This section contains the following topics:
•
•
Supported connection types
Use printer sharing
Supported connection types
Description
Recommended number
of connected
computers for best
performance
Supported software
features
Setup instructions
USB connection
One computer connected
with a USB cable to the
rear USB 2.0 High Speed
port on the HP All-in-One.
All features are
supported.
Follow the Setup Guide
for detailed instructions.
Printer sharing
Up to five computers.
All features resident on
the host computer are
supported. Only printing
is supported from the
other computers.
Follow the instructions in
“Use printer sharing”
on page 13.
The host computer must
be on at all times in order
to print from the other
computers.
Use printer sharing
If your computer is on a network, and another computer on the network has an HP Allin-One connected to it by a USB cable, you can print to that printer using printer sharing.
The computer directly connected to the HP All-in-One acts as the host for the printer and
has full software functionality. The other computer, which is referred to as a client, has
access only to the print features. You must perform other functions, such as scanning
and copying, from the host computer or from the control panel on the HP All-in-One.
To enable printer sharing on a Windows computer
▲ Refer to the user guide that came with your computer or see the Windows onscreen
Help.
Use printer sharing
13
Connection information
The following table contains a list of supported connection types.
Chapter 5
Connection information
14
Connection information
6
Load originals and load paper
You can load many different types and sizes of paper in the HP All-in-One, including letter
or A4 paper, photo paper, transparencies, and envelopes. By default, the HP All-in-One
is set to detect the size and type of paper you load in the input tray automatically and then
adjust its settings to generate the highest quality output for that paper.
If you are using special papers, such as photo paper, transparency film, envelopes, or
labels, or if you experience poor print quality using the Automatic setting, you can
manually set the paper size and type for print and copy jobs.
This section contains the following topics:
•
•
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•
Load originals
Choose papers for printing and copying
Load paper
Avoid paper jams
Load originals
You can copy or scan up to letter- or A4-size originals and thick publications by loading
them on the glass.
Load originals and load paper
To load an original on the glass
1. Lift the lid to the open position.
2. Load your original print side down on the right front corner of the glass.
TIP: For more help on loading an original, refer to the engraved guides along the
edge of the glass.
Load originals
15
Chapter 6
3. Close the lid.
To load a thick publication on the glass
1. Lift the lid to the open position, grasp the sides of the lid, and then push the lid away
from the product until it comes off.
Load originals and load paper
2. Load the thick publication print side down on the right front corner of the glass.
TIP: For more help on loading the thick publication, refer to the engraved guides
along the edge of the glass.
16
Load originals and load paper
4. When you finish copying or scanning, replace the lid by inserting the tabs on the lid
back into the appropriate slots of the product.
Choose papers for printing and copying
You can use different types and sizes of paper in the HP All-in-One. Review the following
recommendations to get the best printing and copying quality. If you use plain or photo
paper, the HP All-in-One can automatically detect the paper type and size. If you use
other types of paper, change the paper type and size settings in the software.
Choose papers for printing and copying
17
Load originals and load paper
3. Place the lid over the thick publication while you are copying or scanning.
Chapter 6
This section contains the following topics:
•
•
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Recommended papers for printing and copying
Recommended papers for printing only
Papers to avoid
Recommended papers for printing and copying
If you want the best print quality, HP recommends using HP papers that are specifically
designed for the type of project you are printing. If you are printing photos, for example,
load HP Premium or HP Premium Plus photo paper in the input tray.
The following is a list of HP papers you can use for copying and printing. Depending on
your country/region, some of these papers might not be available.
HP Premium Plus Photo Paper
HP Premium Plus Photo Papers are the best HP photo paper, with image quality and
fade resistance superior to store-processed photos. They are ideal for printing your highresolution images for framing or including in a photo album. These papers are available
in several sizes, including 10 x 15 cm (4 x 6 inch) (with or without tabs), A4, and 8.5 x
11 inch sizes for printing or copying photos from the product.
HP Premium Photo Paper
HP Premium Photo Papers are high-quality, glossy-finish or soft gloss-finish photo
papers. They look and feel like store-processed photos and can be mounted under glass
or in an album. These papers are available in several sizes, including 10 x 15 cm (4 x 6
inch) (with or without tabs), A4, and 8.5 x 11 inch sizes for printing or copying photos from
the product.
Load originals and load paper
HP Advanced Photo Paper or HP Photo Paper
HP Advanced Photo Paper or HP Photo Paper is a sturdy, glossy photo paper that
features an instant-dry finish for easy handling without smudging. It resists water, smears,
fingerprints, and humidity. Your prints have a look and feel comparable to a storeprocessed photo. It is available in several sizes, including A4, 8.5 x 11 inch, and 10 x
15 cm (4 x 6 inch) (with or without tabs) for printing or copying photos from the product.
HP Advanced Photo Paper is marked on the nonprinting corners with the following
symbol.
HP Premium Inkjet Transparency Film
HP Premium Inkjet Transparency Film make your color presentations vivid and even more
impressive. This film is easy to use and handle and dries quickly without smudging.
HP Premium Inkjet Paper
HP Premium Inkjet Paper is the ultimate coated paper for high-resolution usage. A
smooth, matte finish makes it ideal for your highest-quality documents.
18
Load originals and load paper
HP Bright White Inkjet Paper
HP Bright White Inkjet Paper delivers high-contrast colors and sharp text. It is opaque
enough for two-sided color usage with no show-through, which makes it ideal for
newsletters, reports, and flyers.
HP All-in-One Paper or HP Printing Paper
• HP All-in-One Paper is specifically designed for HP All-in-One products. It has an
extra bright blue-white shade that produces sharper text and richer colors than
ordinary multifunction papers.
• HP Printing Paper is a high-quality multifunction paper. It produces documents that
look and feel more substantial than documents printed on standard multipurpose or
copy paper.
To order HP papers and other supplies, go to www.hp.com/buy/supplies. If prompted,
choose your country/region, follow the prompts to select your product, and then click one
of the shopping links on the page.
NOTE: At this time, some portions of the HP Web site are available in English only.
Recommended papers for printing only
Certain papers are supported only when you start the print job from your computer. The
following list provides information about these papers.
Depending on your country/region, some of these papers might not be available.
HP Iron-On Transfers
HP Iron-on Transfers (for color fabrics or for light or white fabrics) are the ideal solution
for creating custom T-shirts from your digital photos.
HP Photo Greeting Cards, HP Premium Photo Cards, and HP Note Cards
HP Photo Greeting Cards, Glossy or Matte, HP Premium Photo Cards, and HP Note
Cards enable you to make your own greeting cards.
HP Brochure & Flyer Paper
HP Brochure & Flyer Paper (Gloss or Matte) is glossy-coated or matte-coated on both
sides for two-sided use. They are the perfect choice for near-photographic reproductions
and business graphics for report covers, special presentations, brochures, mailers, and
calendars.
HP Premium Presentation Paper
HP Premium Presentation Paper gives your presentation a quality look and feel.
To order HP papers and other supplies, go to www.hp.com/buy/supplies. If prompted,
choose your country/region, follow the prompts to select your product, and then click one
of the shopping links on the page.
Choose papers for printing and copying
19
Load originals and load paper
If you want the best print quality, HP recommends using HP papers. Using paper that is
too thin or too thick, paper that has a slick texture, or paper that stretches easily can cause
paper jams. Using paper that has a heavy texture or does not accept ink can cause printed
images to smear, bleed, or not fill in completely.
Chapter 6
NOTE: At this time, some portions of the HP Web site are available in English only.
Papers to avoid
Using paper that is too thin or too thick, paper that has a slick texture, or paper that
stretches easily can cause paper jams. Using paper that has a heavy texture or does not
accept ink can cause printed images to smear, bleed, or not fill in completely.
Papers to avoid for all print and copy jobs
• Any size paper other than those listed in the printer software.
• Paper with cutouts or perforations (unless specifically designed for use with HP inkjet
products).
• Highly textured stock, such as linen. It might not print evenly, and the ink can bleed
into these papers.
• Extremely smooth, shiny, or coated papers not specifically designed for the product.
They can jam the product or repel the ink.
• Multi-part forms, such as duplicate and triplicate forms. They can wrinkle or get stuck,
and the ink is more likely to smear.
• Envelopes with clasps or windows. They can get stuck in the rollers and cause paper
jams.
• Banner paper.
Load originals and load paper
Additional papers to avoid when copying
• Envelopes.
• Transparency film other than HP Premium Inkjet Transparency Film.
• Iron-On Transfers.
• Greeting card paper.
Load paper
This section describes the procedure for loading different types and sizes of paper into
the HP All-in-One for your copies or printouts.
NOTE: After a copy or print job has started, the paper width sensor can determine
whether the paper is Letter, A4, or a smaller size.
TIP: To help prevent rips, wrinkles, and curled or bent edges, store all paper flat in
a resealable bag. If the paper is not stored properly, extreme changes in temperature
and humidity might result in curled paper that does not work well in the HP All-in-One.
This section contains the following topics:
•
•
•
•
Load full-size paper or small-size photo paper
Load index cards
Load envelopes
Load other types of paper
Load full-size paper or small-size photo paper
You can load many types and sizes of paper into the input tray of the HP All-in-One.
20
Load originals and load paper
To load full-size paper
1. Slide the paper-width guide to its outermost position.
NOTE: If you are using letter or A4 paper or smaller, make sure the tray extender
is open all the way. When you use legal-size paper, leave the tray extender closed.
TIP: Tap a stack of paper on a flat surface to align the edges. Make sure all the
paper in the stack is the same size and type and free of rips, dust, wrinkles, and
curled or bent edges.
CAUTION: Make sure that the product is idle and silent when you load paper
into the input tray. If the product is servicing the print cartridges or otherwise
engaged in a task, the paper stop inside the product might not be in place. You
could push the paper too far forward, causing the product to eject blank pages.
TIP: If you are using letterhead, insert the top of the page first with the print side
down.
3. Slide the paper-width guide inward until it stops at the edge of the paper.
Do not overload the input tray; make sure the stack of paper fits within the input tray
and is no higher than the top of the paper-width guide.
Load paper
21
Load originals and load paper
2. Insert the stack of paper into the input tray with the short edge forward and the print
side down. Slide the stack of paper forward until it stops.
Chapter 6
To load small-size photo paper in the input tray
1. Slide the paper-width guide to its outermost position.
2. Insert the stack of photo paper into the far-right side of the input tray with the short
edge forward and the print side down. Slide the stack of photo paper forward until it
stops.
If the photo paper you are using has perforated tabs, load the photo paper so that the
tabs are closest to you.
Load originals and load paper
3. Slide the paper-width guide inward until it stops at the edge of the paper.
Do not overload the input tray; make sure the stack of paper fits within the input tray
and is no higher than the top of the paper-width guide.
Related topics
• “Recommended papers for printing and copying” on page 18
• “Make a borderless copy of a photo” on page 58
• “Print small-size photos” on page 50
• “Print a borderless image” on page 36
22
Load originals and load paper
Load index cards
You can load index cards into the input tray of the HP All-in-One to print notes, recipes,
and other text.
To load index cards in the input tray
1. Remove all paper from the input tray.
3. Insert the stack of cards, print side down, into the far-right side of the input tray. Slide
the stack of cards forward until it stops.
Load paper
23
Load originals and load paper
2. Slide the paper-width guide to its outermost position.
Chapter 6
4. Slide the paper-width guide inward against the stack of cards until it stops.
Do not overload the input tray; make sure the stack of cards fits within the input tray
and is no higher than the top of the paper-width guide.
Related topics
• “Load full-size paper or small-size photo paper” on page 20
• “Change the print settings for the current job” on page 30
Load envelopes
You can load one or more envelopes into the input tray of the HP All-in-One. Do not use
shiny or embossed envelopes or envelopes that have clasps or windows.
NOTE: For specific details on how to format text for printing on envelopes, consult
the help files in your word processing software. For best results, consider using a label
for the return address on envelopes.
Load originals and load paper
To load envelopes
1. Remove all paper from the input tray.
24
Load originals and load paper
2. Slide the paper-width guide to its outermost position.
3. Insert one or more envelopes into the far-right side of the input tray, with the envelope
flaps on the left and facing up. Slide the stack of envelopes forward until it stops.
4. Slide the paper-width guide inward against the stack of envelopes until it stops.
Do not overload the input tray; make sure the stack of envelopes fits within the input
tray and is not higher than the top of the paper-width guide.
Related topics
“Print a group of addresses on labels or envelopes” on page 45
Load other types of paper
The following types of paper are designed for special projects. Create your project in the
HP Photosmart Software or another application, set the paper type and size, and then
print.
Load paper
25
Load originals and load paper
TIP: To avoid paper jams, tuck the flap inside each envelope.
Chapter 6
HP Premium Inkjet Transparency Film
▲ Insert the film so that the white transparency strip (with arrows and the HP logo) is on
top and is going into the input tray first.
NOTE: The HP All-in-One cannot automatically detect the paper type. For best
results, set the paper type to transparency film in the software before printing onto
transparency film.
HP Iron-On Transfers
1. Flatten the transfer sheet completely before using it; do not load curled sheets.
TIP: To prevent curling, keep transfer sheets sealed in the original package until
you are ready to use them.
2. Locate the blue stripe on the nonprinting side of the transfer paper and then manually
feed one sheet at a time into the input tray with the blue stripe facing up.
HP Greeting Cards, HP Photo Greeting Cards, or HP Textured Greeting Cards
▲ Insert a small stack of HP greeting card paper into the input tray with the print side
down; slide the stack of cards forward until it stops.
TIP: Make sure the area on which you want to print is inserted first, facing down
in the input tray.
Load originals and load paper
Related topics
• “Choose papers for printing and copying” on page 17
• “Set the paper type for printing” on page 31
• “Print on transparencies” on page 45
• “Reverse an image for iron-on transfers” on page 44
• “Print a group of addresses on labels or envelopes” on page 45
Avoid paper jams
To help avoid paper jams, follow these guidelines.
•
•
•
•
•
•
•
•
26
Remove printed papers from the output tray frequently.
Prevent curled or wrinkled photo paper by storing all unused photo paper flat in a
resealable bag.
Ensure that paper loaded in the input tray lays flat and the edges are not bent or torn.
Do not combine different paper types and paper sizes in the input tray; the entire stack
of paper in the input tray must be the same size and type.
Adjust the paper-width guide in the input tray to fit snugly against all paper. Make sure
the paper-width guide does not bend the paper in the input tray.
Do not overload the input tray; make sure the stack of paper fits within the input tray
and is no higher than the top of the paper-width guide.
Do not force paper too far forward in the input tray.
Use paper types that are recommended for the product.
Load originals and load paper
Load originals and load paper
Related topics
“Clear paper jams” on page 98
Avoid paper jams
27
Chapter 6
Load originals and load paper
28
Load originals and load paper
7
Print from your computer
The HP All-in-One can be used with any software application that allows printing. You
can print a range of projects, such as borderless images, newsletters, greeting cards,
iron-on transfers, and posters.
This section contains the following topics:
•
•
•
•
•
•
•
Print from a software application
Make the HP All-in-One the default printer
Change the print settings for the current job
Change the default print settings
Printing shortcuts
Perform special print jobs
Stop a print job
Print from a software application
Most print settings are automatically handled by the software application. You need to
change the settings manually only when you change print quality, print on specific types
of paper or transparency film, or use special features.
To print from a software application
1. Make sure you have paper loaded in the input tray.
2. On the File menu in your software application, click Print.
3. Make sure the product is the selected printer.
4. If you need to change settings, click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
NOTE: When printing a photo, you must select options for the specific photo
paper and photo enhancement.
5. Select the appropriate options for your print job by using the features available in the
Advanced, Printing Shortcuts, Features, and Color tabs.
TIP: You can easily select the appropriate options for your print job by choosing
one of the predefined print tasks on the Printing Shortcuts tab. Click a type of
print task in the Printing Shortcuts list. The default settings for that type of print
task are set and summarized on the Printing Shortcuts tab. If necessary, you
can adjust the settings here and save your custom settings as a new printing
shortcut. To save a custom printing shortcut, select the shortcut and click Save
As. To delete a shortcut, select the shortcut and click Delete.
Print
6. Click OK to close the Properties dialog box.
7. Click Print or OK to begin printing.
Print from a software application
29
Chapter 7
Make the HP All-in-One the default printer
You can set the HP All-in-One as the default printer to use from all software applications.
This means that the HP All-in-One is automatically selected in the printer list when you
select Print from the File menu in a software application. The default printer is
automatically selected when you click the Print button in the toolbar of most software
applications. For more information, see the Windows Help.
Change the print settings for the current job
You can customize the print settings of the HP All-in-One to handle nearly any print task.
This section contains the following topics:
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•
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Set the paper size
Set the paper type for printing
View the print resolution
Change the print speed or quality
Change the page orientation
Scale the document size
Change the saturation, brightness, or color tone
Preview your print job
Set the paper size
The Size setting helps the HP All-in-One determine the printable area on the page. Some
of the paper size choices have a borderless equivalent, which allows you to print to the
top, bottom, and side edges of the paper.
Usually, you set the paper size in the software application you used to create your
document or project. However, if you are using custom-size paper, or if you cannot set
the paper size from your software application, you can change the paper size in the
Properties dialog box before printing.
To set the paper size
1. Make sure you have paper loaded in the input tray.
2. On the File menu in your software application, click Print.
3. Make sure the product is the selected printer.
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. Click the Features tab.
6. In the Resizing Options area, click the appropriate paper size from the Size list.
The following table lists the suggested paper size settings for the different types of
paper you can load in the input tray. Make sure to look at the long list of choices in
Print
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Print from your computer
the Size list to see if a defined paper size already exists for the type of paper you are
using.
Paper type
Suggested paper size settings
Copier, multi-purpose, or
plain papers
Letter or A4
Envelopes
Appropriate listed envelope size
Greeting-card papers
Letter or A4
Index cards
Appropriate listed card size (if listed sizes are not appropriate,
you can specify a custom paper size)
Inkjet papers
Letter or A4
Iron-on T-shirt transfers
Letter or A4
Labels
Letter or A4
Legal
Legal
Letterhead
Letter or A4
Panorama photo paper
Appropriate listed panorama size (if listed sizes are not
appropriate, you can specify a custom paper size)
Photo papers
10 x 15 cm (4 x 6 inch) (with or without tab), up to 13 x 18 cm
(5 x 7 inch) (with or without tab), letter, A4, or an appropriate
listed size
Transparency films
Letter or A4
Custom-size papers
Custom paper size
Set the paper type for printing
If you print on special papers, such as photo paper, transparency film, envelopes, or
labels, or if you experience poor print quality, you can set the paper type manually.
To set the paper type for printing
1. Make sure you have paper loaded in the input tray.
2. On the File menu in your software application, click Print.
3. Make sure the product is the selected printer.
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. Click the Features tab.
6. In the Basic Options area, from the Paper Type drop-down list, select More.
7. Select the type of paper that you have loaded, and then click OK.
View the print resolution
Print
The printer software displays the print resolution in dots per inch (dpi). The dpi varies
according to the paper type and print quality that you select in the printer software.
Change the print settings for the current job
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Chapter 7
To view the print resolution
1. Make sure you have paper loaded in the input tray.
2. On the File menu in your software application, click Print.
3. Make sure the product is the selected printer.
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. Click the Features tab.
6. In the Print Quality drop-down list, select the appropriate print quality setting for your
project.
7. In the Paper Type drop-down list, select the type of paper that you have loaded.
8. Click the Resolution button to view the print resolution dpi.
Change the print speed or quality
The HP All-in-One automatically chooses a print quality and speed setting depending on
the paper type setting you select. You can also change the print quality setting to
customize the speed and quality of the print process.
To select a print speed or quality
1. Make sure you have paper loaded in the input tray.
2. On the File menu in your software application, click Print.
3. Make sure the product is the selected printer.
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. Click the Features tab.
6. In the Print Quality drop-down list, select the appropriate quality setting for your
project.
NOTE: To view the maximum dpi that the product will print, click Resolution.
7. In the Paper Type drop-down list, select the type of paper that you have loaded.
Change the page orientation
The page orientation setting allows you to print your document vertically or horizontally
on the page.
Usually, you set the page orientation in the software application you used to create your
document or project. However, if you are using custom-size or special HP paper, or if you
cannot set the page orientation from your software application, you can change the page
orientation in the Properties dialog box before printing.
To change the page orientation
1. Make sure you have paper loaded in the input tray.
2. On the File menu in your software application, click Print.
3. Make sure the product is the selected printer.
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Print from your computer
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. Click the Features tab.
6. In the Basic Options area, do one of the following:
• Click Portrait to print the document vertically on the page.
• Click Landscape to print the document horizontally on the page.
Scale the document size
The HP All-in-One allows you to print the document at a different size than the original.
To scale the document size
1. Make sure you have paper loaded in the input tray.
2. On the File menu in your software application, click Print.
3. Make sure the product is the selected printer.
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. Click the Features tab.
6. In the Resizing options area, click Scale to paper size, and then click the
appropriate paper size from the drop-down list.
Change the saturation, brightness, or color tone
You can change the intensity of colors and the level of darkness in your printout by
adjusting the Saturation, Brightness, or Color Tone options.
To change the saturation, brightness, or color tone
1. Make sure you have paper loaded in the input tray.
2. On the File menu in your software application, click Print.
3. Make sure the product is the selected printer.
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. Click the Color tab.
6. Click the More Color Options button.
7. Move the sliders to adjust the Saturation, Brightness, or Color Tone.
• Brightness indicates the lightness or darkness of the printed document.
• Saturation is the relative purity of printed colors.
• Color Tone affects the perceived warmth or coolness of printed colors, by adding
more orange or blue tones, respectively, to your image.
You can preview your print job before sending it to the HP All-in-One. This helps to prevent
wasting paper and ink on projects that do not print as expected.
Change the print settings for the current job
33
Print
Preview your print job
Chapter 7
To preview your print job
1. Make sure you have paper loaded in the input tray.
2. On the File menu in your software application, click Print.
3. Make sure the product is the selected printer.
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. Select the print settings appropriate for your project on each of the tabs in the dialog
box.
6. Click the Features tab.
7. Select the Show Preview Before Printing check box.
8. Click OK, and then click Print or OK in the Print dialog box.
Your print job displays in the preview window.
9. In the HP preview window, do one of the following:
• To print, click Start Printing.
• To cancel, click Cancel Printing.
Change the default print settings
If there are settings that you frequently use for printing, you might want to make them the
default print settings so they are already set when you open the Print dialog box from
within your software application.
To change the default print settings
1. In the HP Solution Center, click Settings, point to Print Settings, and then click
Printer Settings.
2. Make changes to the print settings, and click OK.
Printing shortcuts
Use printing shortcuts to print with print settings that you use often. The printer software
has several specially designed printing shortcuts that are available in the Printing
Shortcuts list.
NOTE: When you select a printing shortcut the appropriate printing options are
automatically displayed. You can leave them as is, change them, or create your own
shortcuts for commonly used tasks.
Use the Printing Shortcuts tab for the following print tasks:
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General Everyday Printing: Print documents quickly.
Photo Printing–Borderless: Print to the top, bottom, and side edges of 10 x 15 cm
(4 x 6 inch) and 13 x 18 cm (5 x 7 inch) HP Photo Papers.
Photo Printing–With White Borders: Print a photo with a white border around the
edges.
Fast/Economical Printing: Produce draft-quality printouts quickly.
Print
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Print from your computer
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Presentation Printing: Print high-quality documents, including letters and
transparencies.
Two-sided (Duplex) Printing: Print two-sided pages with the HP All-in-One
manually.
This section contains the following topics:
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Create printing shortcuts
Delete printing shortcuts
Related topics
• “Print a borderless image” on page 36
• “Print a photo on photo paper” on page 37
• “Print on transparencies” on page 45
• “Print on both sides of the page” on page 40
Create printing shortcuts
In addition to the printing shortcuts that are available in the Printing Shortcuts list, you
can create your own printing shortcuts.
If you frequently print on transparency film, for example, you can create a printing shortcut
by selecting the Presentation Printing shortcut, changing the paper type to HP Premium
Inkjet Transparency Film, and then saving the modified shortcut under a new name; for
example, Transparency Presentations. After creating the printing shortcut, simply
select it when printing on transparency film rather than changing the print settings each
time.
To create a printing shortcut
1. On the File menu in your software application, click Print.
2. Make sure the product is the selected printer.
3. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
4. Click the Printing Shortcuts tab.
5. In the Printing Shortcuts list, click a printing shortcut.
The print settings for the selected printing shortcut are displayed.
6. Change the print settings to those you want in the new printing shortcut.
7. Click Save as and type a name for the new printing shortcut, and then click Save.
The printing shortcut is added to the list.
Delete printing shortcuts
You might want to delete printing shortcuts that you no longer use.
Print
To delete a printing shortcut
1. On the File menu in your software application, click Print.
2. Make sure the product is the selected printer.
Printing shortcuts
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Chapter 7
3. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
4. Click the Printing Shortcuts tab.
5. In the Printing Shortcuts list, click the printing shortcut that you want to delete.
6. Click Delete.
The printing shortcut is removed from the list.
NOTE: Only the shortcuts that you have created can be deleted. The original HP
shortcuts cannot be deleted.
Perform special print jobs
In addition to supporting standard print jobs, the HP All-in-One can perform special jobs
such as printing borderless images, iron-on transfers, and posters.
This section contains the following topics:
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Print a borderless image
Print a photo on photo paper
Print using Maximum dpi
Print on both sides of the page
Print a multiple-page document as a booklet
Print multiple pages on a single sheet
Print a multiple-page document in reverse order
Reverse an image for iron-on transfers
Print on transparencies
Print a group of addresses on labels or envelopes
Print a poster
Print a Web page
Print a borderless image
Borderless printing lets you print to the top, bottom, and side edges of 10 x 15 cm (4 x 6
inch) and 13 x 18 cm (5 x 7 inch) photo paper.
TIP: For the best results, use HP Premium Photo Papers or HP Premium Plus Photo
Papers to print your photos.
Print
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Print from your computer
To print a borderless image
1. Remove all paper from the input tray.
2. Place the photo paper print side down on the right side of the input tray.
3. On the File menu in your software application, click Print.
4. Make sure the product is the selected printer.
5. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
6. Click the Features tab.
7. In the Size list, click the size of photo paper loaded in the input tray.
If a borderless image can be printed on the specified size, the Borderless printing
check box is enabled.
8. In the Paper Type drop-down list, click More, and then select the appropriate paper
type.
NOTE: You cannot print a borderless image if the paper type is set to Plain
paper or to a type of paper other than a photo paper.
9. Select the Borderless printing check box if it is not already checked.
If the borderless paper size and paper type are not compatible, the product software
displays an alert and allows you to select a different type or size.
10. Click OK, and then click Print or OK in the Print dialog box.
NOTE: Do not leave unused photo paper in the input tray. The paper might start
to curl, which could reduce the quality of your printout. Photo paper should be flat
before printing.
Print a photo on photo paper
To achieve the best print quality, HP recommends using HP papers that are specifically
designed for the type of project you are printing along with genuine HP ink. HP papers
and HP ink are specifically designed to work well together to provide high-quality output.
Print
For photo printing, HP recommends that you use HP Premium Plus Photo Papers with
the HP All-in-One.
Perform special print jobs
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Chapter 7
To print a photo on photo paper
1. Remove all paper from the input tray, and then load the photo paper print side down.
2. On the File menu in your software application, click Print.
3. Make sure the product is the selected printer.
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. Click the Features tab.
6. In the Basic Options area, select the appropriate photo paper type from the Paper
Type drop-down list.
7. In the Resizing Options area, click the appropriate paper size from the Size list.
If the paper size and paper type are not compatible, the product software displays an
alert and allows you to select a different type or size.
8. In the Basic Options area, select a high print quality, such as Best, from the Print
Quality drop-down list.
NOTE: For maximum dpi resolution, go to the Advanced tab, and then select
Enabled from the Maximum dpi drop-down list. For more information, see “Print
using Maximum dpi” on page 39.
9. In the HP Real Life Technologies area, click the Photo fix drop-down list and select
from the following options:
• Off: applies no HP Real Life Technologies to the image.
• Basic: enhances low-resolution images; moderately adjusts image sharpness.
• Full: automatically adjusts brightness, contrast, and sharpness; enhances lowresolution images; automatically removes red-eye coloring in the photo.
TIP: You can remove red-eye coloring in the photo when using the Off or
Basic mode by selecting the Remove red eye check box.
10. Click OK to return to the Properties dialog box.
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Print from your computer
11. (Optional) If you want to print the photo in black and white, click the Color tab and
select the Print in grayscale check box. From the drop-down list, select one of the
following options:
• High Quality: uses all the available colors to print your photo in grayscale. This
creates smooth and natural shades of gray.
• Black Ink Only: uses black ink to print your photo in grayscale. The gray shading
is created by varying patterns of black dots, which might result in a grainy image.
12. Click OK, and then click Print or OK in the Print dialog box.
NOTE: Do not leave unused photo paper in the input tray. The paper might start to
curl, which could reduce the quality of your printout. Photo paper should be flat before
printing.
Print using Maximum dpi
Use Maximum dpi mode to print high-quality, sharp images.
To get the most benefit from Maximum dpi mode, use it to print high-quality images such
as digital photographs. When you select the Maximum dpi setting, the printer software
displays the optimized dots per inch (dpi) that the HP All-in-One will print.
Printing in Maximum dpi takes longer than printing with other settings and requires a
large amount of disk space.
NOTE: If a photo print cartridge is also installed, the print quality is enhanced. A
photo print cartridge can be purchased separately if it is not included with the HP Allin-One.
To print in Maximum dpi mode
1. Make sure you have paper loaded in the input tray.
2. On the File menu in your software application, click Print.
3. Make sure the product is the selected printer.
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. Click the Advanced tab.
6. In the Printer Features area, select Enabled from the Maximum dpi drop-down list.
7. Click the Features tab.
8. In the Paper Type drop-down list, click More, and then select the appropriate paper
type.
9. In the Print Quality drop-down list, click Maximum dpi.
NOTE: To view the maximum dpi that the product will print, click Resolution.
10. Select any other print settings that you want, and then click OK.
Print
Related topics
“Use a photo print cartridge” on page 75
Perform special print jobs
39
Chapter 7
Print on both sides of the page
You can print two-sided pages with the HP All-in-One manually. When printing two-sided
pages, make sure to use paper that is thick enough so that images do not show through
to the other side.
To print on both sides of the page
1. Load paper into the input tray.
2. On the File menu in your software application, click Print.
3. Make sure the product is the selected printer.
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. Click the Features tab.
6. In the Paper saving options area, select Manual from the Two-sided printing dropdown list.
7. For binding, do one of the following:
• For binding on the top like a notebook or calendar, select the Flip Pages Up check
box.
This causes the odd and even pages of your document to print opposite of each
other top-to-bottom. This ensures that the top of the page is always at the top of
the sheet when you flip the pages up in your bound document.
•
For binding on the side like a book or magazine, click to clear the Flip Pages
Up check box.
This causes the odd and even pages of your document to print opposite of each
other left-to-right. This ensures that the top of the page is always at the top of the
sheet when you turn the pages in your bound document.
1
Print
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Print from your computer
3
5
8. Click OK, and then click Print or OK in the Print dialog box.
The product begins printing. Wait until all the odd-numbered pages are printed before
removing any of the printed pages from the output tray.
A dialog box displays instructions on the screen when it is time to process the second
side of your job.
9. Click Continue when done.
Print a multiple-page document as a booklet
The HP All-in-One allows you to print your document as a small booklet, which you can
fold and then staple together.
For best results, design your document to fit on a multiple of four pages, such as an 8,
12, or 16-page program for a child's school play or for a wedding.
Print
To print a multiple-page document as a booklet
1. Load paper into the input tray.
The paper should be thick enough so that the images do not show through to the
other side.
2. On the File menu in your software application, click Print.
3. Make sure the product is the selected printer.
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. Click the Features tab.
6. In the Paper saving options area, select Manual from the Two-sided printing dropdown list.
7. Select the binding edge from the Booklet layout is list, as appropriate for your
language.
• If your language reads left-to-right, click Left edge binding.
• If your language reads right-to-left, click Right edge binding.
The Pages per sheet box is automatically set to two pages per sheet.
8. Click OK, and then click Print or OK in the Print dialog box.
The product begins printing.
A dialog box displays instructions on the screen when it is time to process the second
side of your job. Do not click Continue in the dialog box until you have reloaded the
paper as instructed in the following steps.
Perform special print jobs
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Chapter 7
9. Wait until the product has stopped printing for several seconds before removing any
of the printed pages from the output tray.
If you remove the pages while the document is still printing, the pages might get out
of order.
10. Follow the instructions that appear on your screen for reloading the paper to print on
the second side, and then click Continue.
11. When the entire document has finished printing, fold the stack of paper in half, so that
the first page is on top, then staple the document along the crease.
TIP: For best results, use a saddle stapler, or a heavy-duty stapler with a long
reach to staple the booklet.
Figure 7-1 Left-edge binding for left-to-right languages
Figure 7-2 Right-edge binding for right-to-left languages
Print multiple pages on a single sheet
You can print up to 16 pages on a single sheet of paper.
Print
42
Print from your computer
To print multiple pages on a single sheet
1. Make sure you have paper loaded in the input tray.
2. On the File menu in your software application, click Print.
3. Make sure the product is the selected printer.
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. Click the Features tab.
6. In the Pages per sheet list, click 2, 4, 6, 9, or 16.
7. If you want a border to appear around each page image printed on the sheet of paper,
select the Print page borders check box.
8. In the Page order list, click an appropriate page order option.
The sample output graphic is numbered to show how the pages will be ordered if you
select each option.
9. Click OK, and then click Print or OK in the Print dialog box.
Print a multiple-page document in reverse order
Because of the way the paper feeds through the HP All-in-One, the first page that prints
is print side up at the bottom of the stack. Usually this means you need to put the printed
pages in the correct order.
A better way is to print the document in reverse order so that the pages are stacked
correctly.
TIP: Set this option as a default setting so you do not have to remember to set it
every time you print a multiple-page document.
Perform special print jobs
Print
To print a multiple-page document in reverse order
1. Make sure you have paper loaded in the input tray.
2. On the File menu in your software application, click Print.
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Chapter 7
3. Make sure the product is the selected printer.
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. Click the Advanced tab.
6. In the Layout Options area, select Front to Back in the Page Order option.
NOTE: If you set your document to print on both sides of the page, the Front to
Back option is not available. Your document will automatically print in the correct
order.
7. Click OK, and then click Print or OK in the Print dialog box.
NOTE: When you are printing multiple copies, each set is printed completely
before the next set is printed.
Reverse an image for iron-on transfers
This feature reverses an image so you can use it for iron-on transfers. This feature is also
useful for transparencies when you want to make notations on the back of the
transparency without scratching the original.
To reverse an image for iron-on transfers
1. On the File menu in your software application, click Print.
2. Make sure the product is the selected printer.
3. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
4. Click the Features tab.
5. In the Paper Type drop-down list, click More, and then select HP Iron-on Transfer
from the list.
6. If the selected size is not what you want, click an appropriate size in the Size list.
7. Click the Advanced tab.
8. In the Printer Features area, select On from the Mirror Image drop-down list.
9. Click OK, and then click Print or OK in the Print dialog box.
NOTE: To prevent jams, manually feed the iron-on transfer sheets into the input
tray one sheet at a time.
Print
44
Print from your computer
Print on transparencies
For the best results, HP recommends you use HP transparency products with the HP Allin-One.
To print on transparencies
1. Load the transparency into the input tray.
2. On the File menu in your software application, click Print.
3. Make sure the product is the selected printer.
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. Click the Features tab.
6. In the Basic Options area, from the Paper Type drop-down list, select More. Then
select the appropriate paper type.
TIP: If you want to make notations on the back of the transparencies and erase
them later without scratching the original, click the Advanced tab, and select the
Mirror Image check box.
7. In the Resizing Options area, from the Size drop-down list, select More. Then, select
an appropriate size.
8. Click OK, and then click Print or OK in the Print dialog box.
NOTE: The product automatically waits for transparencies to dry before
releasing them. Ink dries slower on film than on plain paper. Make sure you allow
enough time for the ink to dry before handling the transparency.
Print a group of addresses on labels or envelopes
With the HP All-in-One, you can print on a single envelope, a group of envelopes, or label
sheets designed for inkjet printers.
To print a group of addresses on labels or envelopes
1. Print a test page on plain paper first.
2. Place the test page on top of the label sheet or envelope, and hold both up to the
light. Check the spacing for each block of text. Make adjustments as needed.
3. Load the labels or envelopes into the input tray.
CAUTION: Do not use envelopes with clasps or windows. They can get stuck in
the rollers and cause paper jams.
Print
4. If you are printing on envelopes, do the following:
a. Display the print settings, and click the Features tab.
b. In the Resizing Options area, click the appropriate envelope size in the Size list.
5. Click OK, and then click Print or OK in the Print dialog box.
Perform special print jobs
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Chapter 7
Print a poster
You can create a poster by printing a document on multiple pages. The HP All-in-One
prints dotted lines on some pages to indicate where to trim the pages before taping them
together.
To print a poster
1. Make sure you have paper loaded in the input tray.
2. On the File menu in your software application, click Print.
3. Make sure the product is the selected printer.
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. Click the Advanced tab.
6. Expand Document Options, and then expand Printer Features.
7. In the Poster Printing drop-down list, click either 2x2 (4 sheets), 3x3 (9 sheets),
4x4 (16 sheets), or 5x5 (25 sheets).
This selection tells the product to enlarge your document so that it fits on 4, 9, 16, or
25 pages.
If your originals are of multiple pages, each of those pages will be printed on 4, 9, 16,
or 25 pages. For example, if you have a one-page original and you select 3x3, you
will get 9 pages; if you select 3x3 for a two-page original, 18 pages will print.
8. Click OK, and then click Print or OK in the Print dialog box.
9. After the poster has printed, trim the edges of the sheets and tape the sheets together.
Print a Web page
You can print a Web page from your Web browser on the HP All-in-One.
If you use Internet Explorer 6.0 or higher for Web browsing, you can use HP Smart Web
Printing to ensure simple, predictable web printing with control over what you want and
how you want it printed. You can access HP Smart Web Printing from the toolbar in
Internet Explorer. For more information about HP Smart Web Printing, see the help file
provided with it.
Print
46
Print from your computer
To print a Web page
1. Make sure you have paper loaded in the main input tray.
2. On the File menu in your Web browser, click Print.
The Print dialog box appears.
3. Make sure the product is the selected printer.
4. If your Web browser supports it, select the items on the Web page that you want to
include in the printout.
For example, in Internet Explorer, click the Options tab to select options such as As
laid out on screen, Only the selected frame, and Print all linked documents.
5. Click Print or OK to print the Web page.
TIP: To print Web pages correctly, you might need to set your print orientation to
Landscape.
Stop a print job
Although you can stop a print job from either the HP All-in-One or the computer, HP
recommends you stop it from the HP All-in-One for best results.
To stop a print job from the product
▲ Press Cancel. If the print job does not stop, press Cancel again.
It can take a few moments for the print job to be cancelled.
To stop a print job from the computer
1. On the Windows taskbar, click Start, and then click Control Panel.
2. Click Printers (or double-click Printers and Faxes).
3. Double-click the product icon.
TIP: You can also double-click the printer icon in the Windows taskbar.
Print
4. Select the print job you want to cancel.
5. On the Document menu, click Cancel Printing or Cancel, or press the Delete key
on your keyboard.
It can take a few moments for the print job to be cancelled.
Stop a print job
47
Chapter 7
Print
48
Print from your computer
8
Use the photo features
The HP All-in-One is equipped with memory card slots which enable you to insert a
memory card and begin printing photos from your digital camera without uploading your
photos to a computer first. Additionally, if the HP All-in-One is connected to a computer
with a USB cable, you can also transfer your photos to the computer to print, edit, or
share.
•
•
•
•
•
Photos
This section contains the following topics:
Insert a memory card
Print photos
Save photos to your computer
Edit photos using your computer
Share photos with friends and relatives
Insert a memory card
The HP All-in-One supports the memory cards described below. Each type of memory
card can only be inserted in the appropriate slot for that card, and only one card may be
inserted at a time.
CAUTION: Do not insert more than one memory card at a time. If more than one
memory card is inserted, unrecoverable data loss might occur.
1
xD-Picture Card, Secure Digital (SD), Secure Digital Mini (adapter required), Secure Digital
High Capacity (SDHC), MultiMediaCard (MMC), MMC Plus, MMC Mobile (RS-MMC; adapter
required), TransFlash MicroSD Card, or Secure MultiMedia Card
2
Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate, Memory
Stick Duo or Duo Pro (adapter optional), or Memory Stick Micro (adapter required)
Insert a memory card
49
Chapter 8
To insert a memory card
1. Make sure the product is on.
2. Insert the memory card into the appropriate slot.
The memory card has a Photo light (below the camera icon) that indicates the status
of the memory card. When it is solid green, your photos are ready to be viewed.
CAUTION: Do not pull out the memory card while the Photo light is flashing. A
flashing light means the product is accessing the memory card. Wait until the light
remains solid. Removing a memory card while it is being accessed might corrupt
information on the card or damage the product or memory card.
Photos
NOTE: The product only recognizes the JPG and TIF file formats on your memory
card.
Print photos
The HP All-in-One enables you to print one borderless or bordered photo per page directly
from your memory card, without first having to transfer the files to a computer.
TIP: To achieve the best print quality, HP recommends using HP papers that are
specifically designed for the type of project you are printing along with genuine HP
ink. HP papers and HP ink are specifically designed to work well together to provide
high-quality output.
This section contains the following topics:
•
•
•
•
Print small-size photos
Print enlargements
Print photos from the HP Photosmart Software
Print camera-selected (DPOF) photos
Print small-size photos
You can select specific photos on your memory card to print as small-size photos.
To print one or more small-size photos
1. Load 10 x 15 cm (4 x 6 inch) photo paper in the input tray.
2. Insert your memory card into the appropriate slot on the product.
50
Use the photo features
Photos
3. Press the buttons next to the up arrow or down arrow icons on the display to scroll
through the photos on your memory card until the photo you want to print appears.
4. Press Settings.
5. Leave the default Size setting as Borderless.
6. Press the button next to Prints/Total to increase the number of copies you want to
print of the current image.
The first number on the display indicates how many copies of the current image will
be printed. The second number indicates how many total prints are in the print queue.
7. Press OK.
TIP: You can repeat steps 3 through 8 to add photos to the print queue.
8. Press the button next to Print on the display.
TIP: While the photo is printing, you can continue scrolling through the photos
on your memory card. When you see a photo you want to print, you can press the
Print button to add that photo to the print queue.
Print enlargements
You can print the photos on your memory card in a variety of sizes, up to the size of letter
(8.5 x 11 inch) or A4 (210 x 297 mm) paper.
To print an enlargement of a photo
1. Load letter- or A4-sized photo paper in the input tray.
2. Insert your memory card into the appropriate slot on the product.
3. Press the buttons next to the up arrow or down arrow icons on the display to scroll
through the photos on your memory card until the photo you want to print appears.
4. Press Settings.
5. Do one of the following:
• Press the button next to Size until Resize to Fit is the selected setting on the
display.
Your printed photo will be enlarged and centered to fit the printable area of the
page, and will be either bordered or borderless on all four sides depending on the
relative sizes of the digital photo and the paper on which you are printing.
• Leave the default Size setting as Borderless.
Your printed photo will be enlarged to fill the entire page size and will be
borderless. This could result in some parts of the image being cropped.
Print photos
51
Chapter 8
6. Press the button next to Prints/Total to increase the number of copies you want to
print of the current image.
The first number on the display indicates how many copies of the current image will
be printed. The second number indicates how many total prints are in the print queue.
7. Press OK.
8. Repeat steps 3 through 7 to add photos to the print queue.
9. Press the button next to Print on the display.
Photos
TIP: While the photo is printing, you can continue scrolling through the photos
on your memory card. When you see a photo you want to print, you can press the
Print button to add that photo to the print queue.
Print photos from the HP Photosmart Software
You can use the HP Photosmart Software installed on your computer to transfer photos
from a memory card to your computer’s hard drive for advanced photo editing, sharing
photos online, and printing from your computer.
Before transferring photos to your computer, you need to remove the memory card from
your digital camera and insert it in the appropriate memory card slot on the HP All-in-One.
NOTE: The HP All-in-One must be connected to a computer that has the
HP Photosmart Software installed on it.
To print photos
1. Insert your memory card into the appropriate slot on the product.
The software opens on your computer.
2. Click Import to transfer your photos to the computer for printing.
3. Use the software on your computer to transfer the photos from your memory card to
the computer for viewing and editing.
Print camera-selected (DPOF) photos
Camera-selected photos are photos you marked for printing with your digital camera.
When you select photos with your camera, the camera saves an industry-standard Digital
Print Order Format (DPOF) file on the memory card that identifies which photos have
been tagged for printing.
The DPOF file on your memory card specifies the following information:
•
•
•
•
•
Which photos to print
The quantity of each photo to print
Rotation applied to a photo
Cropping applied to a photo
Index printing (thumbnails of selected photos)
The HP All-in-One can read DPOF file format 1.1 from a memory card so you do not have
to reselect the photos to print. When you print camera-selected photos, the HP All-in-One
print settings do not apply; the settings in the DPOF file for photo layout and number of
copies override those of the HP All-in-One.
52
Use the photo features
NOTE: Not all digital cameras enable you to tag your photos for printing. See the
documentation that came with your digital camera to see if your camera supports
DPOF file format 1.1.
Photos
To print camera-selected photos using the DPOF standard
1. Insert your memory card into the appropriate slot on the product.
2. When prompted, do one of the following:
• Select OK to print all DPOF-tagged photos.
• Select CANCEL to bypass DPOF printing.
Save photos to your computer
You can use the HP Photosmart Software installed on your computer to transfer photos
from a memory card to your computer’s hard drive for advanced photo editing, sharing
photos online, and printing from your computer.
Before transferring photos to your computer, you need to remove the memory card from
your digital camera and insert it in the appropriate memory card slot on the HP All-in-One.
NOTE: The HP All-in-One must be connected to a computer that has the
HP Photosmart Software installed on it.
To save photos
1. Insert your memory card into the appropriate slot on the product.
The software opens on your computer.
2. Follow the onscreen prompts on your computer to save the photos to your computer.
NOTE: Only images that were not previously saved are copied to your computer.
Edit photos using your computer
You can use the HP Photosmart Software installed on your computer to transfer photos
from a memory card to your computer’s hard drive for advanced photo editing, sharing
photos online, and printing from your computer.
Before transferring photos to your computer, you need to remove the memory card from
your digital camera and insert it in the appropriate memory card slot on the HP All-in-One.
NOTE: The HP All-in-One must be connected to a computer that has the
HP Photosmart Software installed on it.
To edit photos
1. Insert a memory card into the appropriate slot on the product.
The software opens on your computer.
2. Use the software on your computer to transfer the photos from your memory card to
the computer for viewing and editing.
Edit photos using your computer
53
Chapter 8
Share photos with friends and relatives
You can use the HP Photosmart Software installed on your computer to transfer photos
from a memory card to your computer’s hard drive for advanced photo editing, sharing
photos online, and printing from your computer.
Before transferring photos to your computer, you need to remove the memory card from
your digital camera and insert it in the appropriate memory card slot on the HP All-in-One.
NOTE: The HP All-in-One must be connected to a computer that has the
HP Photosmart Software installed on it.
Photos
To share photos
1. Insert a memory card into the appropriate slot on the product.
The software opens on your computer.
2. Use the software on your computer to transfer the photos from your memory card to
the computer.
3. Send your photos to family and friends using e-mail or go to www.snapfish.com to
set up an online account for sharing your photos or ordering prints.
54
Use the photo features
9
Use the copy features
The HP All-in-One allows you to produce high-quality color and black-and-white copies
on plain or photo paper. You can enlarge or reduce the size of an original to fit a specific
paper size, adjust the copy quality, and make high-quality copies of photos, including
borderless copies.
This section contains the following topics:
•
•
•
•
Make a copy
Change the copy settings for the current job
Perform special copy jobs
Stop copying
Make a copy
Use the copy features
You can make quality copies from the control panel.
To make a copy from the control panel
1. Load paper in the input tray.
2. Load your original print side down on the right front corner of the glass.
3. Press the button next to Start Copy Black or Start Copy Color to begin copying.
Make a copy
55
Chapter 9
Change the copy settings for the current job
You can customize the copy settings of the HP All-in-One to handle nearly any copy task.
This section contains the following topics:
•
•
Make multiple copies of the same original
Change copy speed or quality
Make multiple copies of the same original
You can set the number of copies from the control panel of the HP All-in-One or from the
HP Photosmart Software. This task explains how to set the number of copies from the
control panel only.
NOTE: For information on initiating copies from the software, see the software
portion of the HP Photosmart Software Help.
Use the copy features
To make multiple copies of an original from the control panel
1. Load paper in the input tray.
2. Load your original print side down on the right front corner of the glass.
3. Press Settings.
The Settings menu appears.
56
Use the copy features
4. Press the button next to Copies to increase the number of copies. When you reach
the maximum, the setting returns to 1 copy.
TIP: Use the software that you installed with the product to set a higher number
of copies. When the number of copies is greater than 9, only the last digit of the
number of copies is displayed on the control panel.
Related topics
“Use the HP Photosmart Software” on page 7
Change copy speed or quality
The HP All-in-One, provides three options, indicated by one, two, or three stars, that affect
copy speed and quality:
•
One star copies faster than the other two quality settings. On plain paper, the text is
comparable to the quality of two stars, but the graphics might be of lower quality. This
setting uses less ink and extends the life of your print cartridges.
NOTE: This setting is not available when the HP All-in-One detects photo paper.
•
•
Two stars delivers high-quality output and is the recommended setting for most of
your copying. Two stars copies faster than the three stars quality setting.
Three stars produces the highest quality output for all paper and eliminates the
banding (striping) effect that sometimes occurs in solid areas. Three stars copies
slower than the other quality settings.
To change the copy quality
1. Load paper in the input tray.
Change the copy settings for the current job
57
Use the copy features
5. Press OK.
6. Press the button next to Start Copy Black or Start Copy Color.
In this example, the product makes six copies of the original 10 x 15 cm (4 x 6 inch)
photo.
Chapter 9
2. Load your original print side down on the right front corner of the glass.
Use the copy features
3. Press Settings.
The Settings menu appears.
4. Press the button next to Quality to select one star, two stars, or three stars.
5. Press OK.
6. Press the button next to Start Copy Black or Start Copy Color.
Perform special copy jobs
In addition to supporting standard copy jobs, the HP All-in-One can perform special jobs
such as copying borderless photos and resizing originals.
This section contains the following topics:
•
•
Make a borderless copy of a photo
Resize an original to fit onto letter or A4 paper
Make a borderless copy of a photo
Borderless printing lets you print to the top, bottom, and side edges of 10 x 15 cm (4 x 6
inch) and 13 x 18 cm (5 x 7 inch) photo paper.
For the best quality when copying a photo, load photo paper in the input tray.
TIP: You can optimize the quality of the color photos you print and copy with the
HP All-in-One by purchasing a photo print cartridge. Remove the black print cartridge
and insert the photo print cartridge in its place. With the tri-color print cartridge and
photo print cartridge installed, you have a six-ink system, which provides enhanced
quality color photos.
58
Use the copy features
To make a borderless 13 x 18 cm (5 x 7 inch) copy of a photo from the control panel
1. Load photo paper in the input tray.
NOTE: The product automatically detects the type of paper you are using. If you
do not use photo paper, your copy will include a white border around one or more
edges.
Use the copy features
2. Load your original photo print side down on the right front corner of the glass.
3. Press Settings.
The Settings menu appears.
4. Press the button next to Size to select Borderless.
5. Press OK.
6. Press the button next to Start Copy Color.
The product makes a borderless copy of your original photo, as shown below.
Perform special copy jobs
59
Chapter 9
Resize an original to fit onto letter or A4 paper
You can use the Resize to Fit feature to copy an original to fit within the printable margins
of a page without the risk of cropping some part of your original. This is useful for reducing
or enlarging an original. For example:
•
•
If you enlarge a 10 x 15 cm (4 x 6 inch) photo to make a borderless full-size copy on
letter or A4 paper, some part of your photo will be cropped. The Resize to Fit feature
will enlarge the photo as much as possible to fit the page without cropping any part
of your photo.
If the image or text on your original fills the entire sheet of paper with no margins, you
can use the Resize to Fit feature to reduce your original and prevent unwanted
cropping of the text or images at the edges of the sheet.
NOTE: In order to resize your original without changing the proportions or cropping
the edges, the HP All-in-One might leave an uneven amount of white space around
the edges of the paper.
Use the copy features
To resize a document from the control panel
1. Load paper in the input tray.
60
Use the copy features
2. Load your original print side down on the right front corner of the glass.
Use the copy features
3. Press Settings.
The Settings menu appears.
4. Press the button next to Size to select Resize to Fit.
5. Press OK.
6. Press the button next to Start Copy Black or Start Copy Color.
Stop copying
To stop copying
▲ Press Cancel.
Stop copying
61
Chapter 9
Use the copy features
62
Use the copy features
10 Use the scan features
Scanning is the process of converting text and pictures into an electronic format for your
computer. You can scan almost anything (photos, magazine articles, and text documents)
on the HP All-in-One.
You can use the scanning features of the HP All-in-One to do the following:
•
•
•
•
•
Scan text from an article into your word processor, and quote it in a report.
Print business cards and brochures by scanning a logo and using it in your publishing
software.
Send photos to friends and relatives by scanning your favorite prints and including
them in e-mail messages.
Create a photographic inventory of your house or office.
Archive treasured photos in an electronic scrapbook.
NOTE: If you are using the HP Photosmart Software, the Optical Character
Recognition (OCR) software might not be installed on your computer. To install the
OCR software, you must re-insert the software disk and select OCR under the
Custom installation options.
This section contains the following topics:
•
•
•
•
•
Make reprints of your photos
Scan an image or document
Edit a scanned image
Edit a scanned document
Stop scanning
Make reprints of your photos
You can scan a printed copy of a photo to make reprints in a variety of sizes, up to the
size of letter (8.5 x 11 inch) or A4 (210 x 297 mm) paper.
By default, the HP All-in-One is set to detect the type of paper you are using automatically.
Scan
To reprint an original photo
1. Press the button next to Scan/Reprint.
The Scan/Reprint menu appears.
2. Press the button next to Scan to Print.
The Scan to Print menu appears.
Make reprints of your photos
63
Chapter 10
3. When prompted, load your original photo print side down on the right front corner of
the glass.
4. Press OK.
A preview image of the scan appears on the display.
5. Do one of the following:
To reprint your original photo using the default print settings
▲ Press the button next to Print.
To change print settings before reprinting your original photo
a. Press Settings to change the print settings.
The Settings screen appears.
b. Do one of the following:
• Press the button next to Print Size to change the print size.
• Press the button next to Borderless to change the border printing options.
• Press the button next to Prints to change the number of prints.
c. Press OK.
d. Press the button next to Print.
Scan
Scan an image or document
For original documents or images placed on the glass, you can start a scan from your
computer or from the HP All-in-One. This section explains the second option: how to scan
from the control panel of the HP All-in-One to a computer.
To use the scan features, the HP All-in-One and computer must be connected and turned
on. The HP Photosmart Software must also be installed and running on your computer
prior to scanning. To verify that the HP Photosmart Software is running on a Windows
computer, look for the HP Digital Imaging Monitor icon in the system tray at the lower
right side of the screen, near the time.
64
Use the scan features
NOTE: Closing the HP Digital Imaging Monitor icon in the Windows system tray
can cause the HP All-in-One to lose some of its scan functionality. If this happens,
you can restore full functionality by restarting your computer or by starting the
HP Photosmart Software.
NOTE: When scanning, the HP Photosmart Software enables you to save an image
in the following file formats: BMP, DCX, FPX, GIF, JPG, PCD, PCX, and TIF.
To scan to a computer
1. Load your original print side down on the right front corner of the glass.
2. Press the button next to Scan/Reprint.
The Scan/Reprint menu appears.
3. Press the button next to Scan to PC.
A preview image of the scan appears on your computer, where you can edit it. Any
edits that you make apply to the current scan session only.
The HP Photosmart Software has many tools that you can use to edit your scanned
image. You can improve the overall image quality by adjusting the brightness,
sharpness, color tone, and saturation. You can also crop, straighten, rotate, or resize
the image.
4. Make any edits to the preview image, and then click Accept when you are finished.
Related topics
• “Control panel buttons” on page 6
• “Load originals” on page 15
Edit a scanned image
You can edit a scanned image, such as a photo or graphic, using the software you
installed with the HP All-in-One. Using this software, you can rotate or crop the image,
as well as adjust the brightness, contrast, and color saturation.
Edit a scanned image
65
Scan
NOTE: Ensure that there are no memory cards inserted in the memory card slots
on the product.
Chapter 10
NOTE: If you are using the HP Photosmart Software, the Optical Character
Recognition (OCR) software might not be installed on your computer. To install the
OCR software, you must re-insert the software disk and select OCR under the
Custom installation options.
Related topics
“Use the HP Photosmart Software” on page 7
Edit a scanned document
You can edit a scanned document using your Optical Character Recognition (OCR)
software. Scanning text using OCR software enables you to bring the content of magazine
articles, books, and other printed matter into your favorite word processor and many other
applications as editable text. Learning to use OCR software correctly is important if you
want to obtain the best results. Do not expect scanned text documents to be letter-perfect
the first time you use your OCR software. Using OCR software is an art that takes time
and practice to master.
NOTE: If you are using the HP Photosmart Software, the Optical Character
Recognition (OCR) software might not be installed on your computer. To install the
OCR software, you must re-insert the software disk and select OCR under the
Custom installation options.
Related topics
“Use the HP Photosmart Software” on page 7
Stop scanning
To stop scanning
▲ Press Cancel.
Scan
66
Use the scan features
11 Maintain the HP All-in-One
The HP All-in-One requires little maintenance. Sometimes you might want to clean the
glass and lid backing to remove surface dust and ensure that your copies and scans
remain clear. You will also need to replace, align, or clean your print cartridges from time
to time. This section provides instructions for keeping the HP All-in-One in top working
condition. Perform these simple maintenance procedures as necessary.
This section contains the following topics:
•
•
•
•
Clean the HP All-in-One
Print a self-test report
Work with print cartridges
Turn off the HP All-in-One
Clean the HP All-in-One
To ensure that your copies and scans remain clear, you might need to clean the glass
and lid backing. You might also want to dust the exterior of the HP All-in-One.
TIP: You can purchase an HP Cleaning Kit for Inkjet Printers and All-in-Ones
(Q6260A) that provides everything needed to safely clean your HP product. For more
information, go to: www.shopping.hp.com/accessories-store/printer.
This section contains the following topics:
•
•
•
Clean the exterior
Clean the glass
Clean the lid backing
Clean the exterior
Use a soft cloth or slightly moistened sponge to wipe dust, smudges, and stains off the
case. The interior of the HP All-in-One does not require cleaning. Keep fluids away from
the control panel and the interior of the HP All-in-One.
CAUTION: To avoid damage to the exterior of the HP All-in-One, do not use alcohol
or alcohol-based cleaning products.
Fingerprints, smudges, hair, and dust on the main glass surface slow down performance
and affect the accuracy of the copy and scan features.
Clean the HP All-in-One
67
Maintain the HP All-in-One
Clean the glass
Chapter 11
To clean the glass
1. Turn off the product, unplug the power cord, and raise the lid.
2. Clean the glass with a soft cloth or sponge slightly moistened with a nonabrasive
glass cleaner.
CAUTION: Do not use abrasives, acetone, benzene, or carbon tetrachloride on
the glass, since they can damage it. Do not place or spray liquid directly on the
glass. The liquid might seep under the glass and damage the product.
3. Dry the glass with a dry, soft, lint-free cloth to prevent spotting.
4. Turn on the product.
Clean the lid backing
Minor debris can accumulate on the white document backing located underneath the lid
of the HP All-in-One.
To clean the lid backing
1. Turn off the product, unplug the power cord, and raise the lid.
2. Clean the white document backing with a soft cloth or sponge slightly moistened with
a mild soap and warm water.
Wash the backing gently to loosen debris. Do not scrub the backing.
3. Dry the backing with a dry, soft, lint-free cloth.
CAUTION: Do not use paper-based wipes, as these might scratch the backing.
Maintain the HP All-in-One
4. If further cleaning is needed, repeat the previous steps using isopropyl (rubbing)
alcohol, and wipe the backing thoroughly with a damp cloth to remove any residual
alcohol.
CAUTION: Be careful not to spill alcohol on the glass or exterior of the product,
as this might damage it.
5. Plug in the power cord, and then turn on the product.
68
Maintain the HP All-in-One
Print a self-test report
If you are experiencing problems with printing, print a self-test report before you replace
the print cartridges. This report provides useful information on several aspects of your
product, including your print cartridges.
To print a self-test report
1. Load letter or A4 unused plain white paper into the input tray.
2. Press and hold the Cancel button and then press the Start Copy Color button.
The product prints a self-test report, which might indicate the source of the printing
problem. A sample of the ink test area of the report is shown below.
3. Make sure the test patterns show a complete grid and the thick color lines are
complete.
• If more than a few lines in a pattern are broken, this might indicate a problem with
the nozzles. You might need to clean the print cartridges.
• If the black line is missing, faded, streaked, or shows lines, this might indicate a
problem with the black or photo print cartridge in the right slot.
• If any of the color lines are missing, faded, streaked, or show lines, this might
indicate a problem with the tri-color print cartridge in the left slot.
Work with print cartridges
To ensure the best print quality from the HP All-in-One, you will need to perform some
simple maintenance procedures. This section provides guidelines for handling the print
cartridges and instructions for replacing, aligning, and cleaning the print cartridges.
You might also need to check your print cartridges if a message appears on the screen.
Work with print cartridges
69
Maintain the HP All-in-One
Related topics
• “Clean the print cartridges” on page 79
• “Replace the print cartridges” on page 71
• “Align the print cartridges” on page 78
Chapter 11
This section contains the following topics:
•
•
•
•
•
•
•
•
Handle the print cartridges
Check the estimated ink levels
Replace the print cartridges
Use a photo print cartridge
Use the print cartridge protector
Remove ink from your skin and clothing
Ink-backup mode
Advanced print cartridge maintenance
Handle the print cartridges
Before you replace or clean a print cartridge, you should know the part names and how
to handle the print cartridges.
1
Copper-colored contacts
2
Plastic tape with pink pull tab (must be removed before installing)
3
Ink nozzles under tape
Hold the print cartridges by their black plastic sides, with the label on top. Do not touch
the copper-colored contacts or the ink nozzles.
Maintain the HP All-in-One
NOTE: Handle the print cartridges carefully. Dropping or jarring cartridges can cause
temporary printing problems, or even permanent damage.
Check the estimated ink levels
You can easily check the ink supply level to determine how soon you might need to
replace a print cartridge. The ink supply level shows an estimate of the amount of ink
remaining in the print cartridges. Actual ink levels may vary.
70
Maintain the HP All-in-One
TIP: You can also print a self-test report to see if your print cartridges might need to
be replaced.
NOTE: If the print cartridges were used before being installed in the product, or have
been refilled, the estimated ink levels on the Estimated Ink levels tab may be
inaccurate or unavailable.
NOTE: Ink from the cartridges is used in the printing process in a number of different
ways, including in the initialization process, which prepares the product and cartridges
for printing, and in print head servicing, which keeps print nozzles clear and ink flowing
smoothly. In addition, some residual ink is left in the cartridge after it is used. For more
information, see www.hp.com/go/inkusage.
To check the ink levels from the HP Photosmart Software
1. In the HP Solution Center, click Settings, point to Print Settings, and then click
Printer Toolbox.
NOTE: You can also open the Printer Toolbox from the Print Properties dialog
box. In the Print Properties dialog box, click the Features tab, and then click the
Printer Services button.
The Printer Toolbox appears.
2. Click the Estimated Ink Level tab.
The estimated ink levels for the print cartridges appear.
Replace the print cartridges
Follow these instructions when you need to replace print cartridges.
NOTE: When the ink level for the print cartridge is low, a message appears on the
display. You can also check the ink levels by using the Printer Toolbox available
through the HP Photosmart Software on your computer or through the Print
Properties dialog box on your computer.
If you do not already have replacement print cartridges for the HP All-in-One, go to
www.hp.com/buy/supplies. If prompted, choose your country/region, follow the prompts
to select your product, and then click one of the shopping links on the page.
NOTE: At this time, some portions of the HP Web site are available in English only.
Choose the right cartridge combination
Choose the best combination of cartridges for your print job:
Everyday printing: Use a black cartridge along with a tri-color cartridge.
Color photos: Use a photo cartridge along with a tri-color cartridge.
Work with print cartridges
Maintain the HP All-in-One
•
•
71
Chapter 11
To replace the print cartridges
1. Make sure the product is turned on.
CAUTION: If the product is turned off when you open the print cartridge door to
access the print cartridges, it will not release the cartridges for changing. You
might damage the product if the print cartridges are not docked safely when you
try to remove them.
2. Make sure you have letter or A4 unused plain white paper loaded in the input tray.
3. Open the print cartridge door.
The print carriage moves to the far right side of the product.
4. Wait until the print carriage is idle and silent. Lightly press down on a print cartridge
to release it, and then pull the print cartridge toward you out of its slot.
If you are replacing the tri-color print cartridge, remove the print cartridge from the
slot on the left.
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72
Maintain the HP All-in-One
If you are replacing the black or photo print cartridge, remove the print cartridge from
the slot on the right.
1
Print cartridge slot for the tri-color print cartridge
2
Print cartridge slot for the black and photo print cartridges
TIP: If you are removing the black print cartridge in order to install the photo print
cartridge, store the black print cartridge in the print cartridge protector or an airtight
plastic container.
1
Copper-colored contacts
2
Plastic tape with pink pull tab (must be removed before installing)
3
Ink nozzles under tape
CAUTION: Do not touch the copper-colored contacts or ink nozzles. Also, do
not re-tape the print cartridges. Doing so can result in clogs, ink failure, and bad
electrical connections.
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Maintain the HP All-in-One
5. Remove the new print cartridge from its packaging and, being careful to touch only
the black plastic, gently remove the plastic tape by using the pink pull tab.
Chapter 11
6. Hold the print cartridge with the HP logo on top, and insert the new print cartridge into
the empty cartridge slot. Make sure you push the print cartridge in firmly until it snaps
into place.
If you are installing the tri-color print cartridge, slide it into the left slot.
If you are installing a black or photo print cartridge, slide it into the right slot.
7. Close the print cartridge door.
8. When prompted, press OK.
The product prints a print cartridge alignment page.
Maintain the HP All-in-One
NOTE: If you have colored paper loaded in the input tray when you align the print
cartridges, the alignment will fail. Load unused plain white paper into the input
tray, and then try the alignment again.
9. Load the page print side down on the right front corner of the glass, and then press
OK to scan the page.
10. When the On button stops flashing, the alignment is complete. Remove the alignment
page and recycle or discard it.
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Maintain the HP All-in-One
Related topics
“Align the print cartridges” on page 78
Use a photo print cartridge
You can optimize the quality of the color photos you print and copy with the HP All-inOne by purchasing a photo print cartridge. Remove the black print cartridge and insert
the photo print cartridge in its place. With the tri-color print cartridge and photo print
cartridge installed, you have a six-ink system, which provides enhanced quality color
photos.
When you want to print regular text documents, swap the black print cartridge back in.
Use a print cartridge protector or an airtight plastic container to keep your print cartridge
secure when it is not being used.
Related topics
• “Replace the print cartridges” on page 71
• “Use the print cartridge protector” on page 75
Use the print cartridge protector
In some countries/regions, when you purchase a photo print cartridge, you might also
receive a print cartridge protector. In other countries/regions, a print cartridge protector
comes in the box with the HP All-in-One. If neither your print cartridge nor the HP All-inOne came with a print cartridge protector, you can use an airtight plastic container to
protect your print cartridge.
NOTE: If you use a plastic container, make sure the ink nozzles on the print cartridge
do not touch the plastic.
Maintain the HP All-in-One
The print cartridge protector is designed to keep a print cartridge secure and prevent it
from drying out when it is not being used. Whenever you remove a print cartridge from
the HP All-in-One with the intention of using it again later, store it in the print cartridge
protector. For example, store the black print cartridge in a print cartridge protector if you
are removing it so you can print high-quality photos with the photo and tri-color print
cartridges.
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Chapter 11
To insert a print cartridge into the print cartridge protector
▲ Place the print cartridge into the print cartridge protector at a slight angle and snap it
securely into place.
To remove the print cartridge from the print cartridge protector
▲ Press down on the top of the print cartridge protector to release the print cartridge,
and then gently remove the print cartridge out of the print cartridge protector.
Remove ink from your skin and clothing
Follow these instructions to remove ink from your skin and clothing:
Maintain the HP All-in-One
Surface
Remedy
Skin
Wash the area with an abrasive soap.
White fabric
Wash the fabric in cold water and use chlorine bleach.
Color fabric
Wash the fabric in cold water and use sudsy ammonia.
CAUTION: Always use cold water to remove ink from fabric. Warm or hot water can
set the ink into the fabric.
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Maintain the HP All-in-One
Ink-backup mode
Use the ink-backup mode to operate the HP All-in-One with only one print cartridge. The
ink-backup mode is initiated when a print cartridge is removed from the print cartridge
carriage. During ink-backup mode, the product can only print jobs from the computer.
You cannot initiate a print job from the control panel (such as copying or scanning an
original).
NOTE: When the HP All-in-One operates in ink-backup mode, a message is
displayed on screen. If the message is displayed and two print cartridges are installed
in the product, verify that the protective piece of plastic tape has been removed from
each print cartridge. When plastic tape covers the print cartridge contacts, the product
cannot detect that the print cartridge is installed.
For more information about ink-backup mode, see the following topics:
•
•
Ink-backup mode output
Exit ink-backup mode
Ink-backup mode output
Printing in ink-backup mode slows the HP All-in-One and affects the quality of printouts.
Installed print cartridge
Result
Black print cartridge
Colors print as grayscale.
Tri-color print cartridge
Colors print but black is grayed and is not a true black.
Photo print cartridge
Colors print as grayscale.
NOTE: HP does not recommend using the photo print cartridge for ink-backup mode.
Exit ink-backup mode
Install two print cartridges in the HP All-in-One to exit ink-backup mode.
For information about installing a print cartridge, see “Replace the print cartridges”
on page 71.
Advanced print cartridge maintenance
If you are experiencing problems with printing, you might have a problem with one or both
of the print cartridges. You should perform the procedures in the following sections only
when directed to do so for resolving print quality issues.
Maintain the HP All-in-One
Performing the aligning and cleaning procedures unnecessarily can waste ink and
shorten the life of the cartridges.
If you receive an error message about the print cartridges, see “Print cartridge
messages” on page 199 for more information.
This section contains the following topics:
•
•
Align the print cartridges
Clean the print cartridges
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Chapter 11
•
•
Clean the print cartridge contacts
Clean the area around the ink nozzles
Align the print cartridges
The product aligns the cartridges every time a new print cartridge is installed. You can
also align the print cartridges at any time from the software you installed with the product
to help resolve print quality issues. Aligning the print cartridges ensures high-quality
output.
NOTE: If you remove and reinstall the same print cartridge, the product will not
prompt you to align the print cartridges. The product remembers the alignment values
for that print cartridge, so you do not need to realign the print cartridges.
To align newly installed print cartridges
1. When prompted, ensure plain white letter or A4 paper is loaded in the input tray, then
press the button next to OK.
NOTE: If you have colored paper loaded in the input tray when you align the print
cartridges, the alignment will fail. Load unused plain white paper into the input
tray, and then try the alignment again.
The product prints a test page, aligns the print cartridges, and calibrates the printer.
2. Load the page print side down on the right front corner of the glass, and then press
the button next to OK to scan the page.
When the On button stops flashing, the alignment is complete and the page can be
removed. Recycle or discard the page.
To align the print cartridges from the HP Photosmart Software
1. Load letter or A4 unused plain white paper into the input tray.
NOTE: If you have colored paper loaded in the input tray when you align the print
cartridges, the alignment will fail. Load unused plain white paper into the input
tray, and then try the alignment again.
2. In the HP Solution Center, click Settings.
3. In the Print Settings area, click Printer Toolbox.
NOTE: You can also open the Printer Toolbox from the Print Properties dialog
box. In the Print Properties dialog box, click the Features tab, and then click
Printer Services.
Maintain the HP All-in-One
NOTE: You can also open the Printer Toolbox from the Print Properties dialog
box. In the Print Properties dialog box, click the Features tab, and then click the
Printer Services button.
The Printer Toolbox appears.
4. Click the Device Services tab.
5. Click Align the Print Cartridges.
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Maintain the HP All-in-One
6. When prompted, ensure plain white letter or A4 paper is loaded in the input tray, then
press the button next to OK.
NOTE: If you have colored paper loaded in the input tray when you align the print
cartridges, the alignment will fail. Load unused plain white paper into the input
tray, and then try the alignment again.
The product prints a print cartridge alignment sheet.
7. Load the page print side down on the right front corner of the glass, and then press
the button next to OK to scan the page.
When the On button stops flashing, the alignment is complete and the page can be
removed. Recycle or discard the page.
Clean the print cartridges
Use this feature when the self-test report shows streaking, white lines through any of the
lines of color or when a color is muddy after installing a print cartridge for the first time.
Do not clean print cartridges unnecessarily, as this wastes ink and shortens the life of the
ink nozzles.
To clean the print cartridges from the HP Photosmart Software
1. Load letter, A4, or legal unused plain white paper into the input tray.
2. In the HP Solution Center, click Settings.
3. In the Print Settings area, click Printer Toolbox.
NOTE: You can also open the Printer Toolbox from the Print Properties dialog
box. In the Print Properties dialog box, click the Features tab, and then click
Printer Services.
7.
Maintain the HP All-in-One
4.
5.
6.
The Printer Toolbox appears.
Click the Device Services tab.
Click Clean the Print Cartridges.
Follow the prompts until you are satisfied with the quality of the output, and then click
Done.
Follow the prompts until you are satisfied with the quality of the output, and then click
Done.
There are three stages of cleaning. Each stage lasts from one to two minutes, uses
one sheet of paper, and uses an increasing amount of ink. After each stage, review
the quality of the printed page. You should only initiate the next phase of cleaning if
the print quality is poor.
If print quality still seems poor after you clean the print cartridges, try cleaning the
print cartridge contacts before replacing the affected print cartridge.
Related topics
• “Clean the print cartridge contacts” on page 80
• “Replace the print cartridges” on page 71
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Chapter 11
Clean the print cartridge contacts
CAUTION: Do not clean the print cartridge contacts unless you are having a problem
with print quality and other measures have not been successful. For more information,
see “Print quality troubleshooting” on page 99.
Clean the print cartridge contacts if you get repeated messages on your computer screen
prompting you to check a print cartridge after you already have cleaned or aligned the
print cartridges.
Before cleaning the print cartridge contacts, remove the print cartridge and verify that
nothing is covering the print cartridge contacts, then reinstall the print cartridge. If you
continue to get messages to check the print cartridges, clean the print cartridge contacts.
Make sure you have the following materials available:
•
Dry foam rubber swabs, lint-free cloth, or any soft material that will not come apart or
leave fibers.
TIP: Coffee filters are lint-free and work well for cleaning print cartridges.
•
Distilled, filtered, or bottled water (tap water might contain contaminants that can
damage the print cartridges).
CAUTION: Do not use platen cleaners or alcohol to clean the print cartridge
contacts. These can damage the print cartridge or the product.
To clean the print cartridge contacts
1. Make sure the product is turned on.
CAUTION: If the product is turned off when you open the print cartridge door to
access the print cartridges, it will not release the cartridges for changing. You
might damage the product if the print cartridges are not docked safely when you
try to remove them.
2. Open the print cartridge door.
The print carriage moves to the far right side of the product.
Maintain the HP All-in-One
3. Wait until the print carriage is idle and silent, and then unplug the power cord from
the back of the product.
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Maintain the HP All-in-One
4. Lightly press down on the print cartridge to release it, and then pull it towards you out
of the slot.
NOTE: Do not remove both print cartridges at the same time. Remove and clean
each print cartridge one at a time. Do not leave a print cartridge outside the product
for more than 30 minutes.
5. Inspect the print cartridge contacts for ink and debris buildup.
6. Dip a clean foam rubber swab or lint-free cloth into distilled water, and squeeze any
excess water from it.
7. Hold the print cartridge by its sides.
8. Clean only the copper-colored contacts. Allow the print cartridges to dry for
approximately ten minutes.
1
Copper-colored contacts
2
Ink nozzles (do not clean)
Maintain the HP All-in-One
9. Hold the print cartridge with the HP logo on top, and insert the print cartridge back
into the slot. Make sure you push the print cartridge in firmly until it snaps into place.
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Chapter 11
10. Repeat if necessary for the other print cartridge.
11. Gently close the print cartridge door and plug the power cord into the back of the
product.
Related topics
• “Clean the area around the ink nozzles” on page 82
• “Replace the print cartridges” on page 71
Clean the area around the ink nozzles
If the product is used in a dusty environment, a small amount of debris might accumulate
inside the product. This debris can include dust, hair, carpet, or clothing fibers. When
debris gets on the print cartridges, it can cause ink streaks and smudges on printed pages.
Ink streaking can be corrected by cleaning around the ink nozzles as described here.
NOTE: Clean the area around the ink nozzles only if you continue to see streaks
and smudges on your printed pages after you have already cleaned the print
cartridges by using the software you installed with the product.
Make sure you have the following materials available:
•
Dry foam rubber swabs, lint-free cloth, or any soft material that will not come apart or
leave fibers.
TIP: Coffee filters are lint-free and work well for cleaning print cartridges.
•
Distilled, filtered, or bottled water (tap water might contain contaminants that can
damage the print cartridges).
CAUTION: Do not touch the copper-colored contacts or ink nozzles. Touching
these parts can result in clogs, ink failure, and bad electrical connections.
Maintain the HP All-in-One
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Maintain the HP All-in-One
To clean the area around the ink nozzles
1. Make sure the product is turned on.
CAUTION: If the product is turned off when you open the print cartridge door to
access the print cartridges, it will not release the cartridges for changing. You
might damage the product if the print cartridges are not docked safely when you
try to remove them.
2. Open the print cartridge door.
The print carriage moves to the far right side of the product.
3. Wait until the print carriage is idle and silent, and then unplug the power cord from
the back of the product.
4. Lightly press down on the print cartridge to release it, and then pull it towards you out
of the slot.
NOTE: Do not remove both print cartridges at the same time. Remove and clean
each print cartridge one at a time. Do not leave a print cartridge outside the product
for more than 30 minutes.
1
Nozzle plate (do not clean)
2
Face and edges around the ink nozzle area
Maintain the HP All-in-One
5. Place the print cartridge on a piece of paper with the ink nozzles facing up.
6. Lightly moisten a clean foam rubber swab with distilled water.
7. Clean the face and edges around the ink nozzle area with the swab, as shown below.
CAUTION: Do not clean the nozzle plate.
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Chapter 11
8. Hold the print cartridge with the HP logo on top, and insert the print cartridge back
into the slot. Make sure you push the print cartridge in firmly until it snaps into place.
9. Repeat if necessary for the other print cartridge.
10. Gently close the print cartridge door and plug the power cord into the back of the
product.
Related topics
“Clean the print cartridges” on page 79
Turn off the HP All-in-One
To avoid damaging the product, you must properly shut it down by using the On button
located on the product. Wait until the On light turns off before you unplug the power cord
or turn off a power strip.
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84
Maintain the HP All-in-One
For a list of print cartridge numbers, see the printed documentation that came with the
HP All-in-One. You can also use the software that came with the HP All-in-One to find
out the reorder number for all the print cartridges. You can order print cartridges online
from the HP Web site. Additionally, you can contact a local HP reseller to find out the
correct print cartridge reorder numbers for your product and purchase print cartridges.
To order genuine HP supplies for the HP All-in-One, go to www.hp.com/buy/supplies. If
prompted, choose your country/region, follow the prompts to select your product, and
then click one of the shopping links on the page.
NOTE: Ordering print cartridges online is not supported in all countries/regions. If it
is not supported in your country/region, contact a local HP reseller for information
about purchasing print cartridges.
To order print cartridges from your desktop
▲ Click the Shop for HP Supplies icon on your desktop to connect to HP SureSupply.
You will see a list of original HP printing supplies that are compatible with your product,
as well as options to conveniently purchase the supplies you need (options vary by
country/region).
If you deleted this icon from your desktop, click the Start menu, point to the HP folder,
then click Shop for Supplies.
To order print cartridges through the HP Photosmart Software
1. In the HP Solution Center, click Settings, point to Print Settings, and then click
Printer Toolbox.
NOTE: You can also open the Printer Toolbox from the Print Properties dialog
box. In the Print Properties dialog box, click the Features tab, and then click the
Printer Services button.
2. Click the Estimated Ink Levels tab.
3. Click Print Cartridge Ordering Information.
The print cartridge reorder numbers appear.
4. Click Order Online.
HP sends detailed printer information, including model number, serial number, and
ink supply levels, to an authorized online reseller. The supplies you need are
preselected; you can change quantities, add or remove items, and then check out.
Shop for ink supplies
85
Shop for ink supplies
12 Shop for ink supplies
Chapter 12
Shop for ink supplies
86
Shop for ink supplies
13 Troubleshooting
This section contains the following topics:
•
•
•
•
•
•
•
•
•
View the Readme file
Setup troubleshooting
Paper jams
Print quality troubleshooting
Print troubleshooting
Memory card troubleshooting
Copy troubleshooting
Scan troubleshooting
Errors
You might want to refer to the Readme file for information on system requirements and
possible installation problems.
You can access the Readme file by clicking Start, pointing to Programs or All
Programs, pointing to HP, pointing to Photosmart C4400 series, and then clicking
Readme.
You can access the Readme file by double-clicking the icon located in the top-level folder
of the HP All-in-One software CD-ROM.
Setup troubleshooting
This section contains setup troubleshooting information for the product.
Many issues are caused when the product is connected to the computer using a USB
cable before the HP Photosmart software is installed on the computer. If you connected
the product to your computer before the software installation screen prompts you to do
so, you must follow these steps:
Troubleshooting common setup issues
1. Disconnect the USB cable from the computer.
2. Uninstall the software (if you have already installed it).
For more information, see “Uninstall and reinstall the software” on page 96.
3. Restart your computer.
4. Turn off the product, wait one minute, then restart it.
5. Reinstall the HP Photosmart software.
CAUTION: Do not connect the USB cable to the computer until prompted by the
software installation screen.
Setup troubleshooting
87
Troubleshooting
View the Readme file
Chapter 13
This section contains the following topics:
•
•
•
•
•
•
•
•
•
The product will not turn on
I connected the USB cable, but I am having problems using the product with my
computer
After setting up the product, it does not print
When I insert the CD-ROM into my computer’s CD-ROM drive, nothing happens
The Minimum System Checks screen appears
I received a message that an Unknown Error has occurred
A red X appears on the USB connect prompt
The registration screen does not appear
Uninstall and reinstall the software
The product will not turn on
Try the following solutions if there are no light indications, no noise, and no movement
from the product when you turn it on.
Troubleshooting
•
•
•
•
•
Solution 1: Make sure you use the power cord that came with the product
Solution 2: Reset the product
Solution 3: Press the On button more slowly
Solution 4: Contact HP to replace the power supply
Solution 5: Contact HP support for service
Solution 1: Make sure you use the power cord that came with the product
Solution:
• Make sure the power cord is firmly connected to both the product and the power
adapter. Plug the power cord into a power outlet, surge protector, or power strip.
88
1
Power connection
2
Power cord and adapter
3
Power outlet
Troubleshooting
•
•
•
If you are using a power strip, make sure the power strip is turned on. Or, try
plugging the product directly into a power outlet.
Test the power outlet to make sure it is working. Plug in an appliance that you
know works, and see if the appliance has power. If not, then there might be a
problem with the power outlet.
If you plugged the product into a switched outlet, make sure the outlet is switched
on. If it is switched to on but still does not work, then there might be a problem
with the power outlet.
Cause: The product was not being used with the power cord provided.
If this did not solve the issue, try the next solution.
Solution 2: Reset the product
Solution: Turn off the product, and then unplug the power cord. Plug the power
cord back in, and then press the On button to turn on the product.
Cause: The product experienced an error.
Solution 3: Press the On button more slowly
Solution: The product might not respond if you press the On button too quickly.
Press the On button once. It might take a few minutes for the product to turn on. If
you press the On button again during this time, you might turn the product off.
CAUTION: If the product still does not turn on, it might have a mechanical failure.
Unplug the product from the power outlet.
Contact HP support for service.
Go to: www.hp.com/support. If prompted, choose your country/region, and then
click Contact HP for information on calling for technical support.
Cause: You pressed the On button too quickly.
If this did not solve the issue, try the next solution.
Solution 4: Contact HP to replace the power supply
Solution:
Contact HP support to request a power supply for the product.
Go to: www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for information
on calling for technical support.
Cause: The power supply was not intended for use with this product.
If this did not solve the issue, try the next solution.
Setup troubleshooting
89
Troubleshooting
If this did not solve the issue, try the next solution.
Chapter 13
Solution 5: Contact HP support for service
Solution: If you have completed all of the steps provided in the previous solutions
and are still having a problem, contact HP support for service.
Go to: www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for technical
support.
Cause: You might need assistance to enable the product or software to function
properly.
I connected the USB cable, but I am having problems using the product with my
computer
Solution: You must first install the software that came with the product before
connecting the USB cable. During installation, do not plug in the USB cable until
prompted by the onscreen instructions.
Troubleshooting
Once you have installed the software, connecting your computer to the product with
a USB cable is straightforward. Simply plug one end of the USB cable into the back
of your computer and the other into the back of the product. You can connect to any
USB port on the back of your computer.
For more information on installing the software and connecting the USB cable, see
the Setup Guide that came with the product.
Cause: The USB cable was connected before the software was installed.
Connecting the USB cable before you are prompted can cause errors.
90
Troubleshooting
Solution:
• Look at the On button located on the product. If it is not lit, the product is turned
off. Make sure the power cord is firmly connected to the product and plugged into
a power outlet. Press the On button to turn on the product.
• Make sure the print cartridges are installed.
• Make sure you have paper loaded in the input tray.
• Make sure that the product does not have a paper jam.
• Check that the print carriage is not jammed.
Open the front access door to access the print carriage area. Remove any objects
that are blocking the print carriage, including any packing materials. Turn off the
product, and then turn it on again.
• Print a test page to see if the product can print and is communicating with the
computer. For more information, see “Print a self-test report” on page 69.
• Make sure that the print queue is not paused. If it is, choose the appropriate setting
to resume printing. For more information about accessing the print queue, see
the documentation that came with the operating system installed on your
computer.
• Check the USB cable. If you are using an older cable, it might not be working
properly. Try connecting it to another product to see if the USB cable works. If
you experience problems, the USB cable might need to be replaced. Also verify
that the cable does not exceed 3 meters (9.8 feet) in length.
• Make sure your computer is USB ready and that you are using a supported
operating system. For more information, see the Readme file.
• Check the connection from the product to your computer. Verify that the USB
cable is securely plugged into the USB port on the back of the product. Make sure
the other end of the USB cable is plugged into a USB port on your computer. After
the cable is connected properly, turn off the product, and then turn it on again.
•
If you are connecting the product through a USB hub, make sure the hub is turned
on. If the hub is on, try connecting directly to your computer.
Setup troubleshooting
91
Troubleshooting
After setting up the product, it does not print
Chapter 13
•
•
•
•
Check other printers or scanners. You might need to disconnect older products
from your computer.
Try connecting the USB cable to another USB port on your computer. After you
check the connections, try restarting your computer. Turn off the product, and
then turn it on again.
After you check the connections, try restarting your computer. Turn off the
product, and then turn it on again.
If necessary, remove and then install the software you installed with the product
again. For more information, see “Uninstall and reinstall the software”
on page 96.
For more information on setting up the product and connecting it to your computer,
see the Setup Guide that came with the product.
Cause:
The product and computer were not communicating with each other.
When I insert the CD-ROM into my computer’s CD-ROM drive, nothing happens
Solution:
If the installation does not run automatically, you can start it manually.
Troubleshooting
To start the installation from a Windows computer
1. From the Windows Start menu, click Run (or click Accessories, and then Run).
2. In the Run dialog box, enter d:\setup.exe, and then click OK.
If your CD-ROM drive is not assigned to drive letter D, enter the appropriate drive
letter.
Cause:
The installation failed to run automatically.
The Minimum System Checks screen appears
Solution: Click Details to see what the specific problem is, and then correct the
problem before attempting to install the software.
Cause:
Your system did not meet the minimum requirements to install the software.
I received a message that an Unknown Error has occurred
Solution:
Uninstall the software completely, and then reinstall it.
To uninstall the software and reset the product
1. Disconnect and reset the product.
To disconnect and reset the product
a. Make sure the product is turned on.
b. Press the On button to turn off the product.
c. Disconnect the power cord from the back of the product.
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Troubleshooting
d. Reconnect the power cord to the back of the product.
e. Press the On button to turn on the product.
2. Uninstall the software completely.
NOTE: It is important that you follow the uninstall procedure carefully to
ensure you have removed the software completely from the computer, before
reinstalling it.
To uninstall the software completely
a. On the Windows taskbar, click Start, Settings, Control Panel, (or just
Control Panel).
b. Double-click Add/Remove Programs (or click Uninstall a program).
c. Remove all the items that are related to the HP Photosmart Software.
•
•
•
•
•
•
HP Imaging device functions
HP Document Viewer
HP Photosmart Essential
HP Image Zone
HP Photo and imaging gallery
HP Photosmart, Officejet, Deskjet (with the product name and software
version number)
• HP Software update
• HP Share to Web
• HP Solution Center
• HP Director
• HP Memories Disk Greeting Card Creator 32
d. Go to C:\Program Files\HP or C:\Program Files\HewlettPackard (for some older products) and delete the Digital Imaging
folder.
e. Go to C:\WINDOWS and rename the twain_32 folder to twain_32 old.
3. Turn off programs that run in the background.
NOTE: When the computer is turned on, a software group called the
Terminate and Stay Resident (TSR) programs automatically loads. These
programs activate some of the computer utilities, such as the anti-virus
software, but are not required for the computer to function. Occasionally,
TSR's prevent the HP software from loading so that it does not install properly.
In Windows Vista and Windows XP, use the MSCONFIG utility to prevent TSR
programs and services from starting up.
Setup troubleshooting
93
Troubleshooting
CAUTION: If the computer is manufactured by HP or Compaq, do not
remove any applications other than those listed below.
Chapter 13
To turn off programs that run in the background
a. On the Windows taskbar, click Start.
b. Depending on your operating system, do one of the following:
• In Windows Vista: In Start Search, type MSCONFIG, and then press
Enter.
When the User Account Control dialog box appears, click Continue.
• In Windows XP: Click Run. When the Run dialog box appears, type
MSCONFIG, and then press Enter.
The MSCONFIG utility application appears.
c. Click the General tab.
d. Click Selective Startup.
e. If there is a check mark next to Load Startup Items, click the check mark to
remove it.
f. Click the Services tab, and select the Hide All Microsoft Services box.
g. Click Disable all.
h. Click Apply, and then click Close.
Troubleshooting
NOTE: If you receive a message stating Access is denied while making
changes, click OK and continue. The message will not prevent you from
making the changes.
i.
Click Restart to apply the changes to the computer during the next restart.
After the computer restarts, the You’ve used system configuration utility
to make changes to the way windows starts message appears.
j. Click the check box next to Do not show this message again.
4. Run the Disk Cleanup utility to delete temporary files and folders.
To run the Disk Cleanup utility
a. On the Windows taskbar, click Start, click Programs or All Programs, and
then click Accessories.
b. Click System Tools, and then click Disk Cleanup.
The Disk Cleanup analyzes the hard drive and then presents a report with a
list of components to delete.
c. Select the appropriate check boxes to remove the unnecessary components.
More information about the Disk Cleanup utility
The Disk Cleanup utility frees hard disk space on your computer by doing the
following:
• Deleting temporary Internet files
• Deleting downloaded program files
• Emptying the Recycle Bin
• Deleting files from your temporary folder
• Deleting files created by other Windows tools
• Removing optional Windows components that you do not use
d. After selecting the components to remove, click OK.
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Troubleshooting
5. Install the software.
To install the software
a. Insert software CD into the CD-ROM drive of the computer.
The software installation will start automatically.
NOTE: If the installation does not run automatically, from the Windows
Start menu, click Start Search (or Run). In the Start Search (or Run
dialog box), type d:\setup.exe, and then press Enter. (If your CD-ROM
drive is not assigned to drive letter D, enter the appropriate drive letter.)
b. Follow the prompts on the computer screen to install the software.
6. Try using the product again.
Cause: The source of the error was unknown.
A red X appears on the USB connect prompt
Check that the product is turned on, and then try the USB connection
To retry the USB connection
1. Verify that the USB cable is set up properly as follows:
• Unplug the USB cable and plug it in again or try plugging the USB cable into
a different USB port.
• Do not attach the USB cable to a keyboard.
• Verify that the USB cable is 3 meters (9.8 feet) or less in length.
• If you have several USB devices attached to your computer, you might want
to unplug the other devices during the installation.
2. Unplug the product power cord, and then plug it in again.
3. Verify that the USB cable and power cord are plugged in.
Setup troubleshooting
95
Troubleshooting
Solution:
again.
Chapter 13
4. Click Retry to retry the connection.
5. Continue with the installation and restart the computer when prompted.
Cause:
The USB connection between the product and the computer failed.
The registration screen does not appear
Solution: You can access the registration (Sign up now) screen from the Windows
taskbar by clicking Start, pointing to Programs or All Programs, HP, Photosmart
C4400 series, and then clicking Product Registration.
Cause:
The registration screen did not launch automatically.
Uninstall and reinstall the software
Troubleshooting
If your installation is incomplete, or if you connected the USB cable to the computer before
prompted by the software installation screen, you might need to uninstall and then
reinstall the software. Do not simply delete the HP All-in-One application files from your
computer. Make sure to remove them properly using the uninstall utility provided when
you installed the software that came with the HP All-in-One.
To uninstall and reinstall the software
1. On the Windows taskbar, click Start, Settings, Control Panel (or just Control
Panel).
2. Double-click Add/Remove Programs (or click Uninstall a program).
3. Select HP Photosmart All-In-One Driver Software, and then click Change/
Remove.
Follow the onscreen instructions.
4. Disconnect the product from your computer.
5. Restart your computer.
NOTE: It is important that you disconnect the product before restarting your
computer. Do not connect the product to your computer until after you have
reinstalled the software.
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Troubleshooting
6. Insert the product CD-ROM into your computer’s CD-ROM drive and then start the
Setup program.
NOTE: If the Setup program does not appear, locate the setup.exe file on the
CD-ROM drive and double-click it.
NOTE: When the computer is turned on, a software group called the Terminate
and Stay Resident (TSR) programs automatically loads. These programs activate
some of the computer utilities, such as the anti-virus software, that are not required
for the computer to function. Occasionally, TSR's prevent the HP software from
loading so that it does not install properly. In Windows Vista and Windows XP,
use the MSCONFIG utility to prevent TSR programs and services from starting
up.
7. Follow the onscreen instructions and the instructions provided in the Setup Guide that
came with the product.
Troubleshooting
When the software installation is complete, the HP Digital Imaging Monitor icon appears
in the Windows system tray.
To verify that the software is properly installed, double-click the HP Solution Center icon
on the desktop. If the HP Solution Center shows the essential icons (Scan Picture and
Scan Document), the software has been properly installed.
Paper jams
To help avoid paper jams, follow these guidelines:
•
•
•
•
•
•
•
Remove printed papers from the output tray frequently.
Prevent curled or wrinkled photo paper by storing all unused photo paper flat in a
resealable bag.
Ensure that paper loaded in the input tray lays flat and the edges are not bent or torn.
Do not combine different paper types and paper sizes in the input tray; the entire stack
of paper in the input tray must be the same size and type.
Adjust the paper-width guide in the input tray to fit snugly against all paper. Make sure
the paper-width guide does not bend the paper in the input tray.
Do not force paper too far forward in the input tray.
Use paper types that are recommended for the product.
Paper jams
97
Chapter 13
This section contains the following topics:
•
•
Clear paper jams
Information on paper
Clear paper jams
Solution: In case of a paper jam, check the rear door. You might need to clear the
paper jam from the rear door.
To clear a paper jam from the rear door
1. Press in the tab on the left side of the rear door to release the door. Remove the
door by pulling it away from the product.
Troubleshooting
2. Gently pull the paper out of the rollers.
CAUTION: If the paper tears when you are removing it from the rollers, check
the rollers and wheels for torn pieces of paper that might be remaining inside
the product. If you do not remove all the pieces of paper from the product,
more paper jams are likely to occur.
3. Replace the rear door. Gently push the door forward until it snaps into place.
4. Press OK on the control panel to continue the current job.
Cause:
Paper had jammed in the product.
Information on paper
The HP All-in-One is designed to work well with most paper types. Test a variety of paper
types before buying a large quantity. Find a paper type that works well and is easy to
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Troubleshooting
purchase. HP papers are designed for the best quality results. In addition, follow these
tips:
•
•
•
•
•
•
Do not use paper that is too thin, that has a slick texture, or that stretches easily. It
can feed incorrectly through the paper path, causing paper jams.
Store photo media in its original packaging inside a resealable plastic bag on a flat
surface in a cool, dry place. When you are ready to print, remove only the paper you
plan to use immediately. When you have finished printing, return any unused photo
paper to the plastic bag.
Do not leave unused photo paper in the input tray. The paper might start to curl, which
might reduce the quality of your printouts. Curled paper can also cause paper jams.
Always hold photo paper by the edges. Fingerprints on photo paper can reduce print
quality.
Do not use paper that is heavily textured. It can cause graphics or text to print
improperly.
Do not combine different paper types and paper sizes in the input tray; the entire stack
of paper in the input tray must be the same size and type.
Store printed photos under glass or in a storage book to prevent bleeding over time
from high humidity.
Print quality troubleshooting
Use this section to solve these print quality problems:
•
•
•
•
•
•
•
•
•
•
•
Wrong, inaccurate, or bleeding colors
Ink is not filling the text or graphics completely
The printout has a horizontal band of distortion near the bottom of a borderless print
Printouts have horizontal streaks or lines
Printouts are faded or have dull colors
Printouts seem blurry or fuzzy
Printouts have vertical streaks
Printouts are slanted or skewed
Ink streaks on the back of the paper
Paper is not picked up from the input tray
The text edges are jagged
Wrong, inaccurate, or bleeding colors
If your printout has one of the following print quality problems, try the solutions in this
section for help.
•
•
Colors look different than what you expected.
For example, the colors in your graphic or photo look one way on your computer
screen but print out differently, or magenta was replaced with cyan in your printout.
Colors run into each other, or look like they are smeared on the page. The edges
might have a feathering appearance instead of being sharp and defined.
Print quality troubleshooting
99
Troubleshooting
•
Chapter 13
Try the following solutions if the colors appear wrong, inaccurate, or bleed into each other.
•
•
•
•
•
•
Solution 1: Make sure you are using genuine HP print cartridges
Solution 2: Make sure paper is loaded correctly in the input tray
Solution 3: Check the paper type
Solution 4: Check to see if the product is in ink-backup mode
Solution 5: Check the print settings
Solution 6: Clean or replace the print catridges
Solution 1: Make sure you are using genuine HP print cartridges
Solution:
Check to see if your print cartridges are genuine HP print cartridges.
HP recommends that you use genuine HP print cartridges. Genuine HP print
cartridges are designed and tested with HP printers to help you easily produce great
results, time after time.
NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Printer
service or repairs required as a result of using a non-HP supply will not be covered
under warranty.
Troubleshooting
If you believe you purchased genuine HP print cartridges, go to:
www.hp.com/go/anticounterfeit
Cause:
Non-HP print cartridges were being used.
If this did not solve the issue, try the next solution.
Solution 2: Make sure paper is loaded correctly in the input tray
Solution: Make sure the paper is loaded correctly and that it is not wrinkled or too
thick.
• Load paper with the side you want to print on facing down. For example, if you
are loading glossy photo paper, load the paper with the glossy side down.
• Make sure the paper lays flat in the input tray and is not wrinkled. If the paper is
too close to the print head during printing, the ink might be smeared. This can
happen if the paper is raised, wrinkled, or very thick, such as a mailing envelope.
For more information, see:
“Load paper” on page 20
Cause:
The paper was loaded incorrectly, or it was wrinkled or too thick.
If this did not solve the issue, try the next solution.
Solution 3: Check the paper type
Solution: HP recommends that you use HP papers or any other paper type that is
appropriate for the product.
Always make sure the paper you are printing on is flat. For best results when printing
images, use HP Advanced Photo Paper.
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Troubleshooting
Store photo media in its original packaging inside a resealable plastic bag on a flat
surface in a cool, dry place. When you are ready to print, remove only the paper you
plan to use immediately. When you have finished printing, return any unused photo
paper to the plastic bag. This will prevent the photo paper from curling.
NOTE: There is no problem with the ink supplies and replacing the print
cartridges is unnecessary.
For more information, see:
•
•
“Recommended papers for printing and copying” on page 18
“Information on paper” on page 98
Cause: The wrong kind of paper was loaded in the input tray.
If this did not solve the issue, try the next solution.
Solution 4: Check to see if the product is in ink-backup mode
If the product is in ink-backup mode, text and photo quality will differ from those printed
when using both print cartridges.
If you are satisfied with the print quality, continue printing in ink-backup mode. Or,
replace the missing print cartridge.
For more information, see:
•
•
“Ink-backup mode” on page 77
“Replace the print cartridges” on page 71
Cause: A print cartridge was missing and the product was printing in ink-backup
mode.
If this did not solve the issue, try the next solution.
Solution 5: Check the print settings
Solution: Check the print settings.
• Check the print settings to see if the color settings are incorrect.
For example, check to see if the document is set to print in grayscale. Or, check
to see if advanced color settings such as saturation, brightness, or color tone, are
set to modify the appearance of colors.
• Check the print quality setting and make sure it matches the type of paper loaded
in the product.
You might need to choose a lower print quality setting, if colors are running into
each other. Or, choose a higher setting if you are printing a high-quality photo,
and then make sure photo paper such as HP Premium Photo Papers, is loaded
in the input tray.
Print quality troubleshooting
101
Troubleshooting
Solution: Check to see if the the product is printing in ink-backup mode, with only
one print cartridge installed.
Chapter 13
NOTE: On some computer screens, colors might appear differently than they do
when printed on paper. In this case, there is nothing wrong with the product, print
settings, or print cartridges. No further troubleshooting is required.
For more information, see:
•
•
“Change the print speed or quality” on page 32
“Choose papers for printing and copying” on page 17
Cause:
The print settings were set incorrectly.
If this did not solve the issue, try the next solution.
Solution 6: Clean or replace the print catridges
Solution:
Check the estimated ink levels in the print cartridges.
NOTE: Ink level warnings and indicators provide estimates for planning
purposes only. When you receive a low-ink warning message, consider having a
replacement cartridge available to avoid possible printing delays. You do not need
to replace the print cartridges until print quality becomes unacceptable.
Troubleshooting
If there is ink remaining in the print cartridges, but you are still noticing a problem,
print a self-test report to determine if there is a problem with the print cartridges. If the
self-test report shows a problem, clean the print cartridges. If the problem persists,
you might need to replace the print cartridges.
For more information, see:
•
•
•
“Check the estimated ink levels” on page 70
“Print a self-test report” on page 69
“Clean the print cartridges” on page 79
Cause:
The print cartridges needed to be cleaned or there was insufficient ink.
Ink is not filling the text or graphics completely
Try the following solutions if the ink is not filling the text or image completely so that it
appears that parts are missing or blank.
•
•
•
•
•
102
Solution 1: Check the print settings
Solution 2: Check the paper type
Solution 3: Make sure you are using genuine HP print cartridges
Solution 4: Check the print catridges
Solution 5: Replace the print cartridge
Troubleshooting
Solution 1: Check the print settings
Solution: Check the print settings.
• Check the paper type setting to make sure it matches the type of paper loaded in
the input tray.
• Check the quality setting. Use a higher quality setting to increase the amount of
ink used for printing.
For more information, see:
•
•
•
•
“Set the paper type for printing” on page 31
“Change the print speed or quality” on page 32
“Print using Maximum dpi” on page 39
“Change copy speed or quality” on page 57
Cause: The paper type or print quality settings were set incorrectly.
If this did not solve the issue, try the next solution.
Solution: HP recommends that you use HP papers or any other paper type that is
appropriate for the product.
Always make sure the paper you are printing on is flat. For best results when printing
images, use HP Advanced Photo Paper.
Store photo media in its original packaging inside a resealable plastic bag on a flat
surface in a cool, dry place. When you are ready to print, remove only the paper you
plan to use immediately. When you have finished printing, return any unused photo
paper to the plastic bag. This will prevent the photo paper from curling.
NOTE: There is no problem with the ink supplies and replacing the print
cartridges is unnecessary.
For more information, see:
•
•
“Recommended papers for printing and copying” on page 18
“Information on paper” on page 98
Cause: The wrong kind of paper was loaded in the input tray.
If this did not solve the issue, try the next solution.
Solution 3: Make sure you are using genuine HP print cartridges
Solution:
Check to see if your print cartridges are genuine HP print cartridges.
HP recommends that you use genuine HP print cartridges. Genuine HP print
cartridges are designed and tested with HP printers to help you easily produce great
results, time after time.
Print quality troubleshooting
103
Troubleshooting
Solution 2: Check the paper type
Chapter 13
NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Printer
service or repairs required as a result of using a non-HP supply will not be covered
under warranty.
If you believe you purchased genuine HP print cartridges, go to:
www.hp.com/go/anticounterfeit
Cause:
Non-HP print cartridges were being used.
If this did not solve the issue, try the next solution.
Solution 4: Check the print catridges
Solution:
Check the estimated ink levels in the print cartridges.
NOTE: Ink level warnings and indicators provide estimates for planning
purposes only. When you receive a low-ink warning message, consider having a
replacement cartridge available to avoid possible printing delays. You do not need
to replace the print cartridges until print quality becomes unacceptable.
Troubleshooting
If there is ink remaining in the print cartridges, but you are still noticing a problem,
print a self-test report to determine if there is a problem with the print cartridges. If the
self-test report shows a problem, clean the print cartridges. If the problem persists,
you might need to replace the print cartridges.
For more information, see:
•
•
•
“Check the estimated ink levels” on page 70
“Print a self-test report” on page 69
“Clean the print cartridges” on page 79
Cause:
The print cartridges needed to be cleaned or there was insufficient ink.
If this did not solve the issue, try the next solution.
Solution 5: Replace the print cartridge
Solution: Replace the indicated print cartridge. You can also remove the indicated
print cartridge and print using ink-backup mode.
NOTE: During ink-backup mode, the product can only print jobs from the
computer. You cannot initiate a print job from the control panel (such as printing
a photo from a memory card).
Check to see if your print cartridge is still under warranty and end of warranty date
has not been reached.
•
•
104
If the end of warranty date has been reached, purchase a new print cartridge.
If the end of warranty date has not been reached, contact HP support. Go to
www.hp.com/support. If prompted, choose your country/region, and then click
Contact HP for information on calling for technical support.
Troubleshooting
Cause: The print cartridge was damaged.
The printout has a horizontal band of distortion near the bottom of a borderless
print
Try the following solutions if your borderless print has a blurry band or line on the bottom
of it.
•
•
•
Solution 1: Check the paper type
Solution 2: Use a higher print quality setting
Solution 3: Rotate the image
Solution 1: Check the paper type
Solution: HP recommends that you use HP papers or any other paper type that is
appropriate for the product.
Store photo media in its original packaging inside a resealable plastic bag on a flat
surface in a cool, dry place. When you are ready to print, remove only the paper you
plan to use immediately. When you have finished printing, return any unused photo
paper to the plastic bag. This will prevent the photo paper from curling.
NOTE: There is no problem with the ink supplies and replacing the print
cartridges is unnecessary.
For more information, see:
•
•
“Recommended papers for printing and copying” on page 18
“Information on paper” on page 98
Cause: The wrong kind of paper was loaded in the input tray.
If this did not solve the issue, try the next solution.
Solution 2: Use a higher print quality setting
Solution: Check the quality setting. Use a higher quality setting to increase the
amount of ink used for printing.
NOTE: For maximum dpi resolution, go to the Advanced tab, and then select
Enabled from the Maximum dpi drop-down list.
For more information, see:
•
•
•
“Change the print speed or quality” on page 32
“Print using Maximum dpi” on page 39
“Change copy speed or quality” on page 57
Cause: The print quality setting was set too low.
If this did not solve the issue, try the next solution.
Print quality troubleshooting
105
Troubleshooting
Always make sure the paper you are printing on is flat. For best results when printing
images, use HP Advanced Photo Paper.
Chapter 13
Solution 3: Rotate the image
Solution: If the problem persists, use the software you installed with the product or
another software application to rotate your image 180 degrees so that the light blue,
gray, or brown hues in your image do not print at the bottom of the page.
For more information, see:
“Change the page orientation” on page 32
Cause:
The photo image had odd hues printed near the bottom of the page.
Printouts have horizontal streaks or lines
Try the following solutions if your printout has lines, streaks, or marks on it that run across
the width of the page.
Troubleshooting
•
•
•
•
•
•
Solution 1: Make sure the paper is loaded correctly
Solution 2: Use a higher print quality setting
Solution 3: If the print cartridge was dropped, wait for it to recover
Solution 4: Clean the print cartridge nozzles
Solution 5: Check the print catridges
Solution 6: Replace the print cartridge
Solution 1: Make sure the paper is loaded correctly
Solution:
Make sure that the paper is loaded correctly in the input tray.
For more information, see:
“Load paper” on page 20
Cause:
The paper was not loaded correctly.
If this did not solve the issue, try the next solution.
Solution 2: Use a higher print quality setting
Solution: Check the quality setting. Use a higher quality setting to increase the
amount of ink used for printing.
NOTE: For maximum dpi resolution, go to the Advanced tab, and then select
Enabled from the Maximum dpi drop-down list.
For more information, see:
•
•
•
“Change the print speed or quality” on page 32
“Print using Maximum dpi” on page 39
“Change copy speed or quality” on page 57
Cause:
The print quality setting was set too low.
If this did not solve the issue, try the next solution.
106
Troubleshooting
Solution 3: If the print cartridge was dropped, wait for it to recover
Solution:
Allow 30 minutes for the print cartridge to recover.
Cause: A tri-color or photo print cartridge was jarred or handled roughly during
installation.
If this did not solve the issue, try the next solution.
Solution 4: Clean the print cartridge nozzles
Solution: Check the print cartridges. If it looks as though there are fibers or dust
around the ink nozzles, clean the ink nozzle area of the print cartridge.
For more information, see:
“Clean the area around the ink nozzles” on page 82
Cause: The print cartridge nozzles needed to be cleaned.
Solution 5: Check the print catridges
Solution:
Check the estimated ink levels in the print cartridges.
NOTE: Ink level warnings and indicators provide estimates for planning
purposes only. When you receive a low-ink warning message, consider having a
replacement cartridge available to avoid possible printing delays. You do not need
to replace the print cartridges until print quality becomes unacceptable.
If there is ink remaining in the print cartridges, but you are still noticing a problem,
print a self-test report to determine if there is a problem with the print cartridges. If the
self-test report shows a problem, clean the print cartridges. If the problem persists,
you might need to replace the print cartridges.
For more information, see:
•
•
•
“Check the estimated ink levels” on page 70
“Print a self-test report” on page 69
“Clean the print cartridges” on page 79
Cause: The print cartridges needed to be cleaned or there was insufficient ink.
If this did not solve the issue, try the next solution.
Solution 6: Replace the print cartridge
Solution: Replace the indicated print cartridge. You can also remove the indicated
print cartridge and print using ink-backup mode.
NOTE: During ink-backup mode, the product can only print jobs from the
computer. You cannot initiate a print job from the control panel (such as printing
a photo from a memory card).
Print quality troubleshooting
107
Troubleshooting
If this did not solve the issue, try the next solution.
Chapter 13
Check to see if your print cartridge is still under warranty and end of warranty date
has not been reached.
•
•
If the end of warranty date has been reached, purchase a new print cartridge.
If the end of warranty date has not been reached, contact HP support. Go to
www.hp.com/support. If prompted, choose your country/region, and then click
Contact HP for information on calling for technical support.
Cause:
The print cartridge was damaged.
Printouts are faded or have dull colors
Try the following solutions if the colors in your printout are not as bright and intense as
you expected.
Troubleshooting
•
•
•
•
•
•
Solution 1: Check the print settings
Solution 2: Check the paper type
Solution 3: If you are making a copy, place a protective sheet on the glass
Solution 4: Clean the glass
Solution 5: Check the print catridges
Solution 6: Replace the print cartridge
Solution 1: Check the print settings
Solution: Check the print settings.
• Check the paper type setting to make sure it matches the type of paper loaded in
the input tray.
• Check the quality setting. Use a higher quality setting to increase the amount of
ink used for printing.
For more information, see:
•
•
•
•
“Set the paper type for printing” on page 31
“Change the print speed or quality” on page 32
“Print using Maximum dpi” on page 39
“Change copy speed or quality” on page 57
Cause:
The paper type or print quality settings were set incorrectly.
If this did not solve the issue, try the next solution.
Solution 2: Check the paper type
Solution: HP recommends that you use HP papers or any other paper type that is
appropriate for the product.
Always make sure the paper you are printing on is flat. For best results when printing
images, use HP Advanced Photo Paper.
Store photo media in its original packaging inside a resealable plastic bag on a flat
surface in a cool, dry place. When you are ready to print, remove only the paper you
plan to use immediately. When you have finished printing, return any unused photo
paper to the plastic bag. This will prevent the photo paper from curling.
108
Troubleshooting
NOTE: There is no problem with the ink supplies and replacing the print
cartridges is unnecessary.
For more information, see:
•
•
“Recommended papers for printing and copying” on page 18
“Information on paper” on page 98
Cause: The wrong kind of paper was loaded in the input tray.
If this did not solve the issue, try the next solution.
Solution 3: If you are making a copy, place a protective sheet on the glass
Solution: If you are making a copy, try placing one or more clear plastic sheet
protectors directly on the glass, and then place the original print side down on top of
the sheet protectors.
Cause: The quality of the original was poor.
Troubleshooting
If this did not solve the issue, try the next solution.
Solution 4: Clean the glass
Solution:
Clean the glass and lid backing.
For more information, see:
•
•
“Clean the lid backing” on page 68
“Clean the glass” on page 67
Cause: Debris might be stuck on the glass or on the back of the document lid; this
causes poor copy quality and slows down processing.
If this did not solve the issue, try the next solution.
Solution 5: Check the print catridges
Solution:
Check the estimated ink levels in the print cartridges.
NOTE: Ink level warnings and indicators provide estimates for planning
purposes only. When you receive a low-ink warning message, consider having a
replacement cartridge available to avoid possible printing delays. You do not need
to replace the print cartridges until print quality becomes unacceptable.
If there is ink remaining in the print cartridges, but you are still noticing a problem,
print a self-test report to determine if there is a problem with the print cartridges. If the
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self-test report shows a problem, clean the print cartridges. If the problem persists,
you might need to replace the print cartridges.
For more information, see:
•
•
•
“Check the estimated ink levels” on page 70
“Print a self-test report” on page 69
“Clean the print cartridges” on page 79
Cause:
The print cartridges needed to be cleaned or there was insufficient ink.
If this did not solve the issue, try the next solution.
Solution 6: Replace the print cartridge
Solution: Replace the indicated print cartridge. You can also remove the indicated
print cartridge and print using ink-backup mode.
NOTE: During ink-backup mode, the product can only print jobs from the
computer. You cannot initiate a print job from the control panel (such as printing
a photo from a memory card).
Troubleshooting
Check to see if your print cartridge is still under warranty and end of warranty date
has not been reached.
•
•
If the end of warranty date has been reached, purchase a new print cartridge.
If the end of warranty date has not been reached, contact HP support. Go to
www.hp.com/support. If prompted, choose your country/region, and then click
Contact HP for information on calling for technical support.
Cause:
The print cartridge was damaged.
Printouts seem blurry or fuzzy
Try the following solutions if your printout is not sharp or unclear.
TIP: After reviewing the solutions in this section, you can go to HP's website to see
if there is additional troubleshooting help. For more information, go to: www.hp.com/
support.
•
•
•
Solution 1: Check the print settings
Solution 2: Use a higher quality image
Solution 3: Print the image in a smaller size
Solution 1: Check the print settings
Solution: Check the print settings.
• Check the paper type setting to make sure it matches the type of paper loaded in
the input tray.
• Check the quality setting. Use a higher quality setting to increase the amount of
ink used for printing.
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Troubleshooting
For more information, see:
•
•
•
•
“Set the paper type for printing” on page 31
“Change the print speed or quality” on page 32
“Print using Maximum dpi” on page 39
“Change copy speed or quality” on page 57
Cause: The paper type or print quality settings were set incorrectly.
If this did not solve the issue, try the next solution.
Solution 2: Use a higher quality image
Solution:
Use a higher resolution image.
If you are printing a photo or graphic,and the resolution is too low, it will be blurry or
fuzzy when printed.
If a digital photo or rasterized graphic has been resized, it can be blurry or fuzzy when
printed.
Troubleshooting
Cause: The resolution of the image was low.
If this did not solve the issue, try the next solution.
Solution 3: Print the image in a smaller size
Solution:
Reduce the size of the image and then print it.
If you are printing a photo or graphic, and the print size is set too high, it will be blurry
or fuzzy when printed.
If a digital photo or rasterized graphic has been resized, it can be blurry or fuzzy when
printed.
Cause: The image was printed in a larger size.
Printouts have vertical streaks
Solution: HP recommends that you use HP papers or any other paper type that is
appropriate for the product.
Always make sure the paper you are printing on is flat. For best results when printing
images, use HP Advanced Photo Paper.
Store photo media in its original packaging inside a resealable plastic bag on a flat
surface in a cool, dry place. When you are ready to print, remove only the paper you
plan to use immediately. When you have finished printing, return any unused photo
paper to the plastic bag. This will prevent the photo paper from curling.
NOTE: There is no problem with the ink supplies and replacing the print
cartridges is unnecessary.
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Chapter 13
For more information, see:
•
•
“Recommended papers for printing and copying” on page 18
“Information on paper” on page 98
Cause:
The wrong kind of paper was loaded in the input tray.
Printouts are slanted or skewed
Try the following solutions if your printout does not appear straight on the page.
•
•
•
Solution 1: Make sure the paper is loaded correctly
Solution 2: Make sure only one type of paper is loaded
Solution 3: Ensure that the rear door is securely installed
Solution 1: Make sure the paper is loaded correctly
Solution:
Make sure that the paper is loaded correctly in the input tray.
For more information, see:
“Load paper” on page 20
Troubleshooting
Cause:
The paper was not loaded correctly.
If this did not solve the issue, try the next solution.
Solution 2: Make sure only one type of paper is loaded
Solution:
Cause:
Load only one type of paper at a time.
More than one type of paper was loaded in the input tray.
If this did not solve the issue, try the next solution.
Solution 3: Ensure that the rear door is securely installed
Solution:
Make sure that the rear door is securely installed.
If you removed the rear door to clear a paper jam, replace it. Gently push the door
forward until it snaps into place.
Cause:
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Troubleshooting
The rear door was not securely installed.
Ink streaks on the back of the paper
Try the following solutions if there is smeared ink on the back of your printout.
•
•
Solution 1: Print on a page of plain paper
Solution 2: Wait while the ink dries
Solution 1: Print on a page of plain paper
Solution: Print one or several pages of plain paper to soak up any excess ink in
the product.
To remove excess ink using plain paper
1. Load several sheets of plain paper in the input tray.
2. Wait five minutes.
3. Print a document with little or no text.
4. Check the back of the paper for ink. If there is still ink on the back of the paper,
try printing on another page of plain paper.
If this did not solve the issue, try the next solution.
Solution 2: Wait while the ink dries
Solution: Wait at least thirty minutes for the ink inside the product to dry, then try
the print job again.
Cause: The excess ink in the product needed to dry out.
Paper is not picked up from the input tray
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•
•
•
Solution 1: Make sure the paper is loaded correctly
Solution 2: Check the print settings
Solution 3: Clean the rollers
Solution 4: Contact HP support for service
Solution 1: Make sure the paper is loaded correctly
Solution:
Make sure that the paper is loaded correctly in the input tray.
For more information, see:
“Load paper” on page 20
Cause: The paper was not loaded correctly.
If this did not solve the issue, try the next solution.
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Troubleshooting
Cause: Ink accumulated inside the product, where the back of the paper rests
during printing.
Chapter 13
Solution 2: Check the print settings
Solution: Check the print settings.
• Check the paper type setting to make sure it matches the type of paper loaded in
the input tray.
• Check the quality setting. Use a higher quality setting to increase the amount of
ink used for printing.
For more information, see:
•
•
•
•
“Set the paper type for printing” on page 31
“Change the print speed or quality” on page 32
“Print using Maximum dpi” on page 39
“Change copy speed or quality” on page 57
Cause:
The paper type or print quality settings were set incorrectly.
If this did not solve the issue, try the next solution.
Solution 3: Clean the rollers
Troubleshooting
Solution:
Clean the rollers.
Make sure you have the following materials available:
•
•
A lint-free cloth, or any soft material that will not come apart or leave fibers.
Distilled, filtered, or bottled water (tap water might contain contaminants that can
damage the print cartridges).
To clean the rollers
1. Turn off the product and remove the power cord.
2. Press in the tab on the left side of the rear door to release the door. Remove the
door by pulling it away from the product.
3. Dip the lint-free cloth into the purified or distilled water, and squeeze any excess
water from it.
4. Clean the rubber rollers to remove any dust or dirt buildup.
5. Replace the rear door. Gently push the door forward until it snaps into place.
6. Plug the power cord back in, and turn on the product.
7. Try to print again.
Cause:
The rollers were dirty and needed to be cleaned.
If this did not solve the issue, try the next solution.
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Troubleshooting
Solution 4: Contact HP support for service
Solution: If you have completed all of the steps provided in the previous solutions
and are still having a problem, contact HP support for service.
Go to: www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for technical
support.
Cause: You might need assistance to enable the product or software to function
properly.
The text edges are jagged
Try the following solutions if the text in your printouts is not sharp and the edges are rough.
•
•
Solution 1: Use TrueType or OpenType fonts
Solution 2: Align the print cartridges
Solution: Use TrueType or OpenType fonts to ensure that the product is able to
print smooth fonts. When selecting a font, look for the TrueType or OpenType icon.
TrueType icon
OpenType icon
Cause: The font was a custom size.
Some software applications offer custom fonts that have jagged edges when enlarged
or printed. Also, if you want to print bitmapped text, it might have jagged edges when
enlarged or printed.
If this did not solve the issue, try the next solution.
Solution 2: Align the print cartridges
Solution:
Align the print cartridges.
For more information, see:
“Align the print cartridges” on page 78
Cause: The print cartridges needed to be aligned.
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Troubleshooting
Solution 1: Use TrueType or OpenType fonts
Chapter 13
Print troubleshooting
Use this section to solve these printing problems:
•
•
•
•
•
•
•
•
•
•
Envelopes print incorrectly
Borderless printing produces unexpected results
The product is not responding
The product prints meaningless characters
Nothing happens when I try to print
The pages in my document came out in the wrong order
The margins are not printing as expected
Text or graphics are cut off at the edge of the page
A blank page came out while printing
Ink is spraying the inside of the product when I print a photo
Envelopes print incorrectly
Troubleshooting
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•
•
Solution 1: Load the stack of envelopes correctly
Solution 2: Check the envelope type
Solution 3: Tuck the flaps to avoid paper jams
Solution 1: Load the stack of envelopes correctly
Solution: Load a stack of envelopes in the input tray, with the envelope flaps facing
up and to the left.
Make sure that you remove all paper from the input tray before loading the envelopes.
For more information, see:
“Load envelopes” on page 24
Cause:
A stack of envelopes was loaded incorrectly.
If this did not solve the issue, try the next solution.
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Troubleshooting
Solution 2: Check the envelope type
Solution: Do not use shiny or embossed envelopes or envelopes that have clasps
or windows.
Cause: The wrong type of envelope was loaded.
If this did not solve the issue, try the next solution.
Solution 3: Tuck the flaps to avoid paper jams
Solution:
To avoid paper jams, tuck the flaps inside the envelopes.
Cause: The flaps might get caught in the rollers.
Borderless printing produces unexpected results
Cause: Printing a borderless image from a non-HP software application produced
unexpected results.
The product is not responding
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•
•
•
•
•
•
•
•
•
Solution 1: Turn on the product
Solution 2: Load paper in the input tray
Solution 3: Select the correct printer
Solution 4: Check the printer driver status
Solution 5: Wait until the product completes the current operation
Solution 6: Remove all cancelled print jobs from the queue
Solution 7: Clear the paper jam
Solution 8: Make sure the print carriage can move freely
Solution 9: Check the connection from the product to your computer
Solution 10: Reset the product
Solution 1: Turn on the product
Solution: Look at the On light located on the product. If it is not lit, the product is
turned off. Make sure the power cord is firmly connected to the product and plugged
into a power outlet. Press the On button to turn on the product.
Cause: The product was turned off.
If this did not solve the issue, try the next solution.
Print troubleshooting
117
Troubleshooting
Solution: Try printing the image from the photo imaging software that came with
the product.
Chapter 13
Solution 2: Load paper in the input tray
Solution:
Load paper in the input tray.
For more information, see:
“Load full-size paper or small-size photo paper” on page 20
Cause:
The product was out of paper.
If this did not solve the issue, try the next solution.
Solution 3: Select the correct printer
Solution: Make sure you have selected the correct printer in your software
application.
TIP: You can set the product as the default printer to ensure that the printer is
automatically selected when you select Print in the File menu of your different
software applications.
Cause:
The product was not the selected printer.
Troubleshooting
If this did not solve the issue, try the next solution.
Solution 4: Check the printer driver status
Solution:
printing.
The printer driver status might have changed to either offline or stop
To check the printer driver status
1. In the HP Solution Center, click the Settings tab.
2. Click Status.
If the status is Offline or Stop printing, change the status to Ready.
Cause:
The status of the printer driver had changed.
If this did not solve the issue, try the next solution.
Solution 5: Wait until the product completes the current operation
Solution: If the product is performing another task such as copying or scanning,
your print job will be delayed until the product completes the current task.
Some documents take a long time to print. If nothing has printed several minutes after
you sent a print job to the product, check the product display to see if there are any
messages.
Cause:
The product was busy with another task.
If this did not solve the issue, try the next solution.
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Troubleshooting
Solution 6: Remove all cancelled print jobs from the queue
Solution: A print job might remain in the queue after it has been cancelled. The
cancelled print job jams the queue and prevents the next print job from printing.
From your computer, open the printer folder and see if the cancelled job remains in
the print queue. Try to delete the job from the queue. If the print job remains in the
queue, try one or both of the following:
•
•
Disconnect the USB cable from the product, restart the computer, and then
reconnect the USB cable to the product.
Shut down the product, restart the computer, and then restart the product.
Cause: A deleted print job was in the queue.
If this did not solve the issue, try the next solution.
Solution 7: Clear the paper jam
Solution:
Clear the paper jam.
For more information, see:
Troubleshooting
“Clear paper jams” on page 98
Cause: The product had a paper jam.
If this did not solve the issue, try the next solution.
Solution 8: Make sure the print carriage can move freely
Solution: Unplug the power cable if it is not already unplugged. Check to see if the
print cartridge carriage will move freely from one side of the printer to the other. Do
not try to force it to move if it is hung up on something.
CAUTION: Be careful not to force the print cartridge carriage. If the carriage is
stuck, forcing it to move will damage the printer.
For more information, see:
“Carriage stall” on page 200
Cause: The print carriage had stalled.
If this did not solve the issue, try the next solution.
Solution 9: Check the connection from the product to your computer
Solution: Check the connection from the product to your computer. Verify that the
USB cable is securely plugged into the USB port on the back of the product. Make
Print troubleshooting
119
Chapter 13
sure the other end of the USB cable is plugged into a USB port on your computer.
After the cable is connected properly, turn off the product and then on again.
Troubleshooting
If the connections are secure, and nothing has printed several minutes after you sent
a print job to the product, check the status of the product. In the HP Photosmart
Software, click Settings, and then click Status.
Cause:
The computer was not communicating with the product.
If this did not solve the issue, try the next solution.
Solution 10: Reset the product
Solution: Turn off the product, and then unplug the power cord. Plug the power
cord back in, and then press the On button to turn on the product.
Cause:
The product experienced an error.
The product prints meaningless characters
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•
Solution 1: Reset the product
Solution 2: Print a previously saved version of the document
Solution 1: Reset the product
Solution: Turn off the product and your computer for 60 seconds, then turn them
both on and try printing again.
Cause:
There was no available memory in the product.
If this did not solve the issue, try the next solution.
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Troubleshooting
Solution 2: Print a previously saved version of the document
Solution: Try printing another document from the same software application. If this
works, then try printing a previously saved version of the document that is not corrupt.
Cause: The document was corrupt.
Nothing happens when I try to print
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
Solution 1: Turn on the product
Solution 2: Load paper in the input tray
Solution 3: Select the correct printer
Solution 4: Check the printer driver status
Solution 5: Wait until the product completes the current operation
Solution 6: Remove all cancelled print jobs from the queue
Solution 7: Clear the paper jam
Solution 8: Make sure the print carriage can move freely
Solution 9: Check the connection from the product to your computer
Solution 10: Reset the product
Troubleshooting
•
•
•
•
•
•
•
•
•
•
Solution 1: Turn on the product
Solution: Look at the On light located on the product. If it is not lit, the product is
turned off. Make sure the power cord is firmly connected to the product and plugged
into a power outlet. Press the On button to turn on the product.
Cause: The product was turned off.
If this did not solve the issue, try the next solution.
Solution 2: Load paper in the input tray
Solution:
Load paper in the input tray.
For more information, see:
“Load full-size paper or small-size photo paper” on page 20
Cause: The product was out of paper.
If this did not solve the issue, try the next solution.
Solution 3: Select the correct printer
Solution: Make sure you have selected the correct printer in your software
application.
Print troubleshooting
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Chapter 13
TIP: You can set the product as the default printer to ensure that the printer is
automatically selected when you select Print in the File menu of your different
software applications.
Cause:
The product was not the selected printer.
If this did not solve the issue, try the next solution.
Solution 4: Check the printer driver status
Solution:
printing.
The printer driver status might have changed to either offline or stop
To check the printer driver status
1. In the HP Solution Center, click the Settings tab.
2. Click Status.
If the status is Offline or Stop printing, change the status to Ready.
Cause:
The status of the printer driver had changed.
Troubleshooting
If this did not solve the issue, try the next solution.
Solution 5: Wait until the product completes the current operation
Solution: If the product is performing another task such as copying or scanning,
your print job will be delayed until the product completes the current task.
Some documents take a long time to print. If nothing has printed several minutes after
you sent a print job to the product, check the product display to see if there are any
messages.
Cause:
The product was busy with another task.
If this did not solve the issue, try the next solution.
Solution 6: Remove all cancelled print jobs from the queue
Solution: A print job might remain in the queue after it has been cancelled. The
cancelled print job jams the queue and prevents the next print job from printing.
From your computer, open the printer folder and see if the cancelled job remains in
the print queue. Try to delete the job from the queue. If the print job remains in the
queue, try one or both of the following:
•
•
Disconnect the USB cable from the product, restart the computer, and then
reconnect the USB cable to the product.
Shut down the product, restart the computer, and then restart the product.
Cause:
A deleted print job was in the queue.
If this did not solve the issue, try the next solution.
122
Troubleshooting
Solution 7: Clear the paper jam
Solution:
Clear the paper jam.
For more information, see:
“Clear paper jams” on page 98
Cause: The product had a paper jam.
If this did not solve the issue, try the next solution.
Solution 8: Make sure the print carriage can move freely
Solution: Unplug the power cable if it is not already unplugged. Check to see if the
print cartridge carriage will move freely from one side of the printer to the other. Do
not try to force it to move if it is hung up on something.
CAUTION: Be careful not to force the print cartridge carriage. If the carriage is
stuck, forcing it to move will damage the printer.
For more information, see:
Troubleshooting
“Carriage stall” on page 200
Cause: The print carriage had stalled.
If this did not solve the issue, try the next solution.
Solution 9: Check the connection from the product to your computer
Solution: Check the connection from the product to your computer. Verify that the
USB cable is securely plugged into the USB port on the back of the product. Make
sure the other end of the USB cable is plugged into a USB port on your computer.
After the cable is connected properly, turn off the product and then on again.
If the connections are secure, and nothing has printed several minutes after you sent
a print job to the product, check the status of the product. In the HP Photosmart
Software, click Settings, and then click Status.
Print troubleshooting
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Chapter 13
Cause:
The computer was not communicating with the product.
If this did not solve the issue, try the next solution.
Solution 10: Reset the product
Solution: Turn off the product, and then unplug the power cord. Plug the power
cord back in, and then press the On button to turn on the product.
Cause:
The product experienced an error.
The pages in my document came out in the wrong order
Solution: Print the document in reverse order. When the document finishes
printing, the pages will be in correct order.
For more information, see:
“Print a multiple-page document in reverse order” on page 43
Troubleshooting
Cause: The print settings were set to print the first page of your document first.
Because of the way the paper feeds through the product, the first page will be print
side up at the bottom of the stack.
The margins are not printing as expected
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•
•
•
Solution 1: Check the printer margins
Solution 2: Verify the paper size setting
Solution 3: Load the stack of paper correctly
Solution 4: Load a stack of envelopes correctly in the input tray
Solution 1: Check the printer margins
Solution:
124
Troubleshooting
Check the printer margins.
Make sure the margin settings for the document do not exceed the printable area of
the product.
To check your margin settings
1. Preview your print job before sending it to the product.
In most software applications, click the File menu, and then click Print Preview.
2. Check the margins.
The product uses the margins you have set in your software application, as long
as they are greater than the minimum margins the product supports. For more
information about setting margins in your software application, see the
documentation that came with the software.
3. Cancel the print job if the margins are not satisfactory, and then adjust the margins
in your software application.
Cause: The margins were not set correctly in your software application.
Solution 2: Verify the paper size setting
Solution: Verify that you have selected the proper paper size setting for your
project. Make sure that you have loaded the correct paper size in the input tray.
Cause: The paper size setting might not have been set correctly for the project you
were printing.
If this did not solve the issue, try the next solution.
Solution 3: Load the stack of paper correctly
Solution: Remove the stack of paper from the input tray, reload the paper, and then
slide the paper width guide inward until it stops at the edge of the paper.
For more information, see:
“Load paper” on page 20
Cause: The paper guides were not positioned correctly.
If this did not solve the issue, try the next solution.
Solution 4: Load a stack of envelopes correctly in the input tray
Solution: Load a stack of envelopes in the input tray, with the envelope flaps facing
up and to the left.
Print troubleshooting
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Troubleshooting
If this did not solve the issue, try the next solution.
Chapter 13
Make sure that you remove all paper from the input tray before loading the envelopes.
For more information, see:
“Load envelopes” on page 24
Cause:
A stack of envelopes was loaded incorrectly.
Text or graphics are cut off at the edge of the page
Troubleshooting
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•
•
•
Solution 1: Check the margin settings
Solution 2: Check the layout of the document
Solution 3: Load the stack of papers correctly
Solution 4: Try printing with borders
Solution 1: Check the margin settings
Solution: Make sure the margin settings for the document do not exceed the
printable area of the product.
To check your margin settings
1. Preview your print job before sending it to the product.
In most software applications, click the File menu, and then click Print Preview.
2. Check the margins.
The product uses the margins you have set in your software application, as long
as they are greater than the minimum margins the product supports. For more
information about setting margins in your software application, see the
documentation that came with the software.
3. Cancel the print job if the margins are not satisfactory, and then adjust the margins
in your software application.
Cause:
The margins were not set correctly in your software application.
If this did not solve the issue, try the next solution.
126
Troubleshooting
Solution 2: Check the layout of the document
Solution: Make sure the layout of the document you are trying to print fits on a paper
size supported by the product.
To preview the print layout
1. Load the correct paper size into the input tray.
2. Preview your print job before sending it to the product.
In most software applications, click the File menu, and then click Print Preview.
3. Check the graphics in the document to make sure that the current size fits within
the printable area of the product.
4. Cancel the print job if the graphics do not fit in the printable area of the page.
TIP: Some software applications allow you to scale the document to fit the paper
size currently selected. Additionally, you can scale the size of a document from
the print Properties dialog box.
If this did not solve the issue, try the next solution.
Solution 3: Load the stack of papers correctly
Solution:
If the paper is misfeeding, it could cause parts of the document to cut off.
Remove the stack of paper from the input tray, and then reload the paper.
For more information, see:
“Load full-size paper or small-size photo paper” on page 20
Cause: The paper was loaded incorrectly.
If this did not solve the issue, try the next solution.
Solution 4: Try printing with borders
Solution:
Try printing with borders by turning off the borderless option.
For more information, see:
“Print a borderless image” on page 36
Cause: Borderless printing was enabled. By selecting the Borderless option, your
printed photo was enlarged and centered to fit the printable area of the page.
Depending on the relative sizes of the digital photo and the paper on which you are
printing, this could result in some parts of the image being cropped.
Print troubleshooting
127
Troubleshooting
Cause: The size of the document you were printing was larger than the paper
loaded in the input tray.
Chapter 13
A blank page came out while printing
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•
•
Solution 1: Remove any extra pages or lines at the end of the document
Solution 2: Load paper in the input tray
Solution 3: Check the print cartridge
Solution 1: Remove any extra pages or lines at the end of the document
Solution: Open the document file in your software application and remove any extra
pages or lines at the end of the document.
Cause:
The document you were printing contained an additional blank page.
If this did not solve the issue, try the next solution.
Solution 2: Load paper in the input tray
Troubleshooting
Solution: If the product has only a few sheets remaining, load more paper in the
input tray. If there is plenty of paper in the input tray, remove the paper, tap the stack
of paper against a flat surface, and reload the paper into the input tray.
For more information, see:
“Load full-size paper or small-size photo paper” on page 20
Cause:
The product picked up two sheets of paper.
If this did not solve the issue, try the next solution.
Solution 3: Check the print cartridge
Solution: Check each print cartridge. The tape might have been removed from the
copper-colored contacts, but still might cover the ink nozzles. If the tape is still
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Troubleshooting
covering the ink nozzles, carefully remove the tape from the print cartridges. Do not
touch the ink nozzles or the copper-colored contacts.
Copper-colored contacts
2
Plastic tape with pink pull tab (must be removed before installing)
3
Ink nozzles under tape
Troubleshooting
1
Cause: The protective plastic tape was only partially removed from the print
cartridge.
Ink is spraying the inside of the product when I print a photo
Solution: Make sure you load photo paper in the input tray before you print a
borderless print job.
For more information, see:
“Load full-size paper or small-size photo paper” on page 20
Cause: You were using the wrong paper type. The borderless print settings require
you to print on photo paper.
Memory card troubleshooting
Use this section to solve these memory card problems:
•
•
•
•
•
My memory card no longer works in my digital camera
The Photo light next to the memory card slots is blinking
The On button is blinking
The product does not read the memory card
The photos on the memory card do not transfer to my computer
Memory card troubleshooting
129
Chapter 13
My memory card no longer works in my digital camera
Solution: Reformat your memory card in your camera or format your memory card
on a Windows computer by selecting the FAT format. For more information, see the
documentation that came with your digital camera.
Cause: You formatted the card on a Windows XP computer. By default, Windows
XP formats a memory card of 8 MB or less and 64 MB or more with the FAT32 format.
Digital cameras and other products use the FAT (FAT16 or FAT12) format and cannot
recognize a FAT32 formatted card.
The Photo light next to the memory card slots is blinking
Solution: Do not pull out the memory card while the Photo light is flashing. A
flashing light means the product is accessing the memory card. Wait until the light
remains solid. Removing a memory card while it is being accessed might corrupt
information on the card or damage the product and card.
For more information, see:
“Insert a memory card” on page 49
Troubleshooting
Cause:
The product was reading the memory card.
The On button is blinking
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•
Solution 1: Remove and reinsert the memory card
Solution 2: Remove the additional memory card
Solution 1: Remove and reinsert the memory card
Solution: Remove and reinsert the memory card. You might have inserted it
incorrectly. Turn the memory card so that the label faces up and the contacts are
facing the product, and then push the card forward into the appropriate slot until the
Photo light turns on.
If the problem continues, the memory card might be defective.
For more information, see:
“Insert a memory card” on page 49
Cause:
The product detected an error with the memory card.
If this did not solve the issue, try the next solution.
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Troubleshooting
Solution 2: Remove the additional memory card
Solution:
at a time.
Remove one of the memory cards. You can use only one memory card
For more information, see:
“Insert a memory card” on page 49
Cause: You had inserted more than one memory card.
The product does not read the memory card
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
Solution 1: Insert the memory card properly
Solution 2: Insert the memory card fully into the appropriate slot on the product
Solution 3: Remove the additional memory card
Solution 4: Reformat the memory card in your digital camera
Solution 1: Insert the memory card properly
Solution: Turn the memory card so that the label faces up and the contacts are
facing the product, and then push the card forward into the appropriate slot until the
Photo light turns on.
If the memory card is not inserted properly, the product will not respond and the green
Photo light (near the memory card slots) will blink rapidly.
After the memory card has been inserted properly, the Photo light will blink green for
a few seconds, and then remain lit.
Cause: The memory card was inserted backwards or upside down.
If this did not solve the issue, try the next solution.
Solution 2: Insert the memory card fully into the appropriate slot on the product
Solution: Make sure you fully insert the memory card into the appropriate slot on
the product.
If the memory card is not inserted properly, the product will not respond and the green
Photo light (near the memory card slots) will blink rapidly.
After the memory card has been inserted properly, the Photo light will blink green for
a few seconds, and then remain lit.
Cause: The memory card was not fully inserted in the appropriate slot on the
product.
If this did not solve the issue, try the next solution.
Memory card troubleshooting
131
Troubleshooting
•
•
•
•
Chapter 13
Solution 3: Remove the additional memory card
Solution:
You can insert only one memory card at a time.
If more than one memory card is inserted, the green Photo light (near the memory
card slots) will blink rapidly, and an error message will appear on the computer screen.
Remove the additional memory card to resolve the problem.
Cause:
Multiple memory cards were inserted in the product.
If this did not solve the issue, try the next solution.
Solution 4: Reformat the memory card in your digital camera
Solution: Check the computer screen for an error message telling you that the
images on the memory card are corrupted.
If the file system on the card is corrupt, reformat the memory card in your digital
camera. For more information, see the documentation that came with your digital
camera.
Troubleshooting
CAUTION: Reformatting the memory card will delete any photos stored on the
card. If you have previously transferred the photos from your memory card to a
computer, try printing the photos from the computer. Otherwise, you will need to
retake any photos you might have lost.
Cause:
The memory card file system was corrupted.
The photos on the memory card do not transfer to my computer
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•
•
•
Solution 1: Install the product software
Solution 2: Turn on the product
Solution 3: Turn on the computer
Solution 4: Check the connection from the product to your computer
Solution 1: Install the product software
Solution: Install the product software that came with the product. If it is installed,
restart your computer.
To install the product software
1. Insert the product CD-ROM into your computer’s CD-ROM drive and then start
the Setup program.
2. When prompted, click Install More Software to install the product software.
3. Follow the onscreen instructions and the instructions provided in the Setup Guide
that came with the product.
Cause:
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Troubleshooting
The product software was not installed.
If this did not solve the issue, try the next solution.
Solution 2: Turn on the product
Solution:
Turn on the product.
Cause: The product was turned off.
If this did not solve the issue, try the next solution.
Solution 3: Turn on the computer
Solution:
Turn on the computer
Cause: The computer was turned off.
If this did not solve the issue, try the next solution.
Solution: Check the connection from the product to your computer. Verify that the
USB cable is securely plugged into the USB port on the back of the product. Make
sure the other end of the USB cable is plugged into a USB port on your computer.
After the cable is connected properly, turn off the product and then on again.
For more information on setting up the product and connecting it to your computer,
see the Setup Guide that came with the product.
Cause: The product was not properly connected to the computer.
Memory card troubleshooting
133
Troubleshooting
Solution 4: Check the connection from the product to your computer
Chapter 13
Copy troubleshooting
Use this section to solve these copy problems:
•
•
•
•
•
•
Nothing happens when I try to copy
Parts of the original do not appear or are cut off
Resize to Fit is not working as expected
The image is cropped when I make a borderless copy
The printout is blank
A borderless copy has white space around the edges
Nothing happens when I try to copy
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
Troubleshooting
•
•
•
•
•
Solution 1: Turn on the product
Solution 2: Place the original correctly on the glass
Solution 3: Wait until the product completes the current operation
Solution 4: The product does not support the paper or envelope
Solution 5: Clear the paper jam
Solution 1: Turn on the product
Solution: Look at the On button located on the product. If it is not lit, the product is
turned off. Make sure the power cord is firmly connected to the product and plugged
into a power outlet. Press the On button to turn on the product.
Cause:
The product was turned off.
If this did not solve the issue, try the next solution.
Solution 2: Place the original correctly on the glass
Solution: Load the original print side down on the right front corner of the glass as
shown below.
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Troubleshooting
Cause: The original was placed incorrectly on the glass.
If this did not solve the issue, try the next solution.
Solution 3: Wait until the product completes the current operation
Solution:
Check the On button. If it is blinking, the product is busy.
Cause: The product was busy copying or printing.
If this did not solve the issue, try the next solution.
Solution 4: The product does not support the paper or envelope
Solution: Do not use the product to copy onto envelopes or other papers it does
not support.
For more information, see:
“Recommended papers for printing and copying” on page 18
Troubleshooting
Cause: The product did not recognize the paper type.
If this did not solve the issue, try the next solution.
Solution 5: Clear the paper jam
Solution:
product.
Clear the paper jam and remove any torn paper that remains in the
For more information, see:
“Clear paper jams” on page 98
Cause: The product had a paper jam.
Parts of the original do not appear or are cut off
Solution: Load the original print side down on the right front corner of the glass as
shown below.
Copy troubleshooting
135
Chapter 13
Cause:
The original was placed incorrectly on the glass.
Resize to Fit is not working as expected
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•
•
Solution 1: Scan, enlarge, and then print a copy
Solution 2: Place the original correctly on the glass
Solution 3: Wipe the glass and the back of the document lid
Solution 1: Scan, enlarge, and then print a copy
Solution: Resize to Fit can only enlarge the original up to the maximum percentage
allowed by your model. For example, 200% might be the maximum enlargement
percentage allowed by your model. Enlarging a passport photo by 200% might not
enlarge it enough for it to fit a full-size page.
Troubleshooting
If you want to make a large copy of a small original, scan the original into the computer,
resize the image in the HP scanning software, and then print a copy of the enlarged
image.
Cause:
You were trying to increase the size of an original that was too small.
If this did not solve the issue, try the next solution.
Solution 2: Place the original correctly on the glass
Solution: Load the original print side down on the right front corner of the glass as
shown below. To copy a photo, position the photo on the glass so that the long edge
of the photo is along the front edge of the glass.
Cause:
The original was placed incorrectly on the glass.
If this did not solve the issue, try the next solution.
136
Troubleshooting
Solution 3: Wipe the glass and the back of the document lid
Solution: Turn off the product, unplug the power cord, and then use a soft cloth to
wipe the glass and the back of the document lid.
For more information, see:
•
•
“Clean the glass” on page 67
“Clean the lid backing” on page 68
Cause: Debris might have been stuck on the glass or on the back of the document
lid. The product interprets anything it detects on the glass as part of the image.
The image is cropped when I make a borderless copy
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
Solution 1: Use Resize to Fit to enlarge the photo
Solution 2: Use Resize to Fit to reduce the original to fit on the paper
Solution 1: Use Resize to Fit to enlarge the photo
Solution: If you want to enlarge a photo to fit a full-size page without cropping the
edges, use Resize to Fit.
For more information, see:
“Resize an original to fit onto letter or A4 paper” on page 60
Cause: The product cropped some of the image around the margins of the copy to
achieve a borderless print without changing the proportions of the original.
If this did not solve the issue, try the next solution.
Solution 2: Use Resize to Fit to reduce the original to fit on the paper
Solution: If your original is larger than the paper in the input tray, use the Resize
to Fit feature to reduce your original to fit on the paper in the input tray.
For more information, see:
“Resize an original to fit onto letter or A4 paper” on page 60
Cause: The original was larger than the paper in the input tray.
Copy troubleshooting
137
Troubleshooting
•
•
Chapter 13
The printout is blank
Solution: Load the original print side down on the right front corner of the glass as
shown below.
Troubleshooting
Cause:
The original was placed incorrectly on the glass.
A borderless copy has white space around the edges
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•
Solution 1: Scan, resize, and print the image
Solution 2: Use photo paper to make borderless copies
Solution 1: Scan, resize, and print the image
Solution: When you make a borderless copy of a very small original, the product
enlarges the original up to a maximum percentage. This might leave white space
around the edges. (The maximum percentage varies by model.)
Depending on the size of the borderless copy you are trying to make, the minimum
size of the original varies. For example, you cannot enlarge a passport photo to create
a letter-size borderless copy.
If you want to make a borderless copy of a very small original, scan the original into
the computer, resize the image, and then print a borderless copy of the enlarged
image.
Cause:
You were trying to make a borderless copy of a very small original.
If this did not solve the issue, try the next solution.
Solution 2: Use photo paper to make borderless copies
Solution:
138
Troubleshooting
Use photo paper to make borderless copies.
For more information, see:
•
•
“Load full-size paper or small-size photo paper” on page 20
“Recommended papers for printing and copying” on page 18
Cause: You were trying to make a borderless copy without using photo paper.
Scan troubleshooting
•
•
•
•
•
•
•
•
•
•
Scan halts
Scan fails
Scan fails because of insufficient computer memory
Scanned image is blank
Scanned image is incorrectly cropped
Scanned image has incorrect page layout
Scanned image shows dotted lines instead of text
Text format is incorrect
Text is incorrect or missing
The scan feature does not work
Scan halts
Solution: Turn off the product and then turn it back on. Turn off the computer and
then turn it back on.
If this does not work, try changing the scan to a lower resolution.
Cause: The computer system resources might have been low.
Scan fails
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•
•
•
Solution 1: Turn on your computer
Solution 2: Connect your computer to the product with a standard USB cable
Solution 3: Install the HP Photosmart software
Solution 4: Start the HP Photosmart software
Solution 1: Turn on your computer
Solution:
Turn on your computer.
Cause: The computer was not turned on.
If this did not solve the issue, try the next solution.
Scan troubleshooting
139
Troubleshooting
Use this section to solve these scan problems:
Chapter 13
Solution 2: Connect your computer to the product with a standard USB cable
Solution:
Connect your computer to the product with a standard USB cable.
For more information, see the Setup Guide.
Cause:
Your computer was not connected to the product by a USB cable.
If this did not solve the issue, try the next solution.
Solution 3: Install the HP Photosmart software
Solution:
Insert the HP Photosmart installation CD and install the software.
For more information, see the Setup Guide.
Cause:
The HP Photosmart software might not have been installed.
If this did not solve the issue, try the next solution.
Solution 4: Start the HP Photosmart software
Troubleshooting
Solution:
Cause:
Start the software you installed with the product and try scanning again.
The HP Photosmart Software was installed, but was not running.
Scan fails because of insufficient computer memory
Solution: Close all programs that are not in use. This includes programs that run
in the background, such as screen savers and virus checkers. If you turn off your virus
checker, remember to turn it back on after you finish your scan.
If this does not work, it might help to restart your computer. Some programs do not
release memory when you close them. Restarting your computer will clear the
memory.
If this problem occurs frequently, or if you encounter memory problems while using
other programs, you might need to add more memory to your computer. See the user
guide that came with your computer for more information.
Cause:
140
Troubleshooting
Too many programs were running on your computer.
Scanned image is blank
Solution:
Load your original print side down on the right front corner of the glass.
Scanned image is incorrectly cropped
Solution: The autocropping feature in the software crops anything that is not part
of the main image. Sometimes this might not be what you want. In that case, turn off
autocropping in the software and crop the scanned image manually, or not at all.
Cause: The software was set to automatically crop scanned pictures.
Scanned image has incorrect page layout
Solution:
Turn off autocropping in the software to retain the page layout.
Cause: Automatic cropping was changing the page layout.
Scanned image shows dotted lines instead of text
Solution:
Make a black-and-white copy of the original and then scan the copy.
Cause: If you used the Text image type to scan text that you planned to edit, the
scanner might not have recognized color text. The Text image type scans at 300 x
300 dpi, in black and white.
If you scanned an original that has graphics or artwork surrounding the text, the
scanner might not have recognized the text.
Text format is incorrect
Solution: Some applications cannot handle framed text formatting. Framed text is
one of the scan document settings in the software. It maintains complex layouts, such
as multiple columns from a newsletter, by putting the text in different frames (boxes)
Scan troubleshooting
141
Troubleshooting
Cause: The original was placed incorrectly on the glass.
Chapter 13
in the destination application. In the software, select the correct format so that the
scanned text layout and formatting are retained.
Cause:
The scan document settings were incorrect.
Text is incorrect or missing
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•
•
Solution 1: Adjust the brightness in the software
Solution 2: Clean the glass and lid
Solution 3: Select the correct OCR language
Solution 1: Adjust the brightness in the software
Solution:
Cause:
Adjust the brightness in the software, and then rescan the original.
The brightness was not set correctly.
Troubleshooting
If this did not solve the issue, try the next solution.
Solution 2: Clean the glass and lid
Solution: Turn off the product, unplug the power cord, and use a soft cloth to wipe
the glass and the back of the document lid.
For more information, see:
•
•
“Clean the lid backing” on page 68
“Clean the glass” on page 67
Cause: Debris might have been stuck on the glass or on the back of the document
lid. This can cause poor-quality scans.
If this did not solve the issue, try the next solution.
Solution 3: Select the correct OCR language
Solution:
Select the correct OCR language in the software.
NOTE: If you are using HP Photosmart Essential, the Optical Character
Recognition (OCR) software might not be installed on your computer. To install
the OCR software, you must re-insert the software disk and select OCR under the
Custom installation options.
Cause: The scan document settings were not set to the correct optical character
recognition (OCR) language. The OCR language tells the software how to interpret
the characters it sees in the original image. If the OCR language does not match the
language in the original, the scanned text might be incomprehensible.
142
Troubleshooting
The scan feature does not work
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•
•
Solution 1: Turn on the computer
Solution 2: Check the cables
Solution 3: Install or reinstall the HP Photosmart Software
Solution 1: Turn on the computer
Solution:
Turn on the computer.
Cause: The computer was turned off.
If this did not solve the issue, try the next solution.
Solution 2: Check the cables
Check the cables that connect the product to your computer.
Cause: The product was not properly connected to the computer through a USB
cable.
If this did not solve the issue, try the next solution.
Solution 3: Install or reinstall the HP Photosmart Software
Solution:
Install or reinstall the software that came with the product.
Cause: The software that came with the product was not installed or was not
running.
Errors
If the product has an error, the lights on the product might flash, or an error message
might appear on your computer screen.
This section contains the following topics:
•
•
•
•
•
•
Product messages
File messages
General user messages
Paper messages
Power and connection messages
Print cartridge messages
Errors
143
Troubleshooting
Solution:
Chapter 13
Product messages
The following is a list of product-related error messages:
Troubleshooting
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
Carriage jam
Mechanism error
Carriage blocked
Door open
Firmware revision mismatch
Memory is full
Scanner failure
Scan errors
Unable to print
Product might not be correctly installed
Product was not found
Product could not find available scan destinations
Required software component was not found or was incorrectly installed
Error occurred while communicating with the product
Missing HP Photosmart Software
Carriage jam
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•
•
•
•
•
•
Solution 1: Clear the paper jam from the rear door
Solution 2: Clear the paper jam from the front
Solution 3: Make sure the print carriage can move freely
Solution 4: Verify that the product is properly connected to a power source
Solution 5: Print a self-test report
Solution 6: Reset the product
Solution 7: Contact HP support for service
Solution 1: Clear the paper jam from the rear door
Solution:
Clear the paper jam from the rear door.
For more information, see:
“Clear paper jams” on page 98
Cause:
The product had a paper jam.
If this did not solve the issue, try the next solution.
144
Troubleshooting
Solution 2: Clear the paper jam from the front
Solution: Turn off the product and open the print cartridge door to access the print
carriage area. Gently remove any paper that is stuck between the rollers, and then
turn on the product again.
If this did not solve the issue, try the next solution.
Cause: Paper was stuck in the front rollers.
Solution 3: Make sure the print carriage can move freely
Solution: Unplug the power cable if it is not already unplugged. Check to see if the
print cartridge carriage will move freely from one side of the printer to the other. Do
not try to force it to move if it is hung up on something.
CAUTION: Be careful not to force the print cartridge carriage. If the carriage is
stuck, forcing it to move will damage the printer.
For more information, see:
“Carriage stall” on page 200
Cause: The print carriage had stalled.
If this did not solve the issue, try the next solution.
Solution 4: Verify that the product is properly connected to a power source
Solution:
Verify that the product is properly connected to a suitable power source.
To verify the product is connected to a suitable power source
1. Make sure that you are using the power cord provided with the product.
2. If the product is connected to a computer, make sure the computer has a
grounded (three-prong) power plug.
3. Make sure the power cord is firmly connected to both the product and the power
adaptor.
Errors
145
Troubleshooting
If this did not solve the issue, try the next solution.
Chapter 13
4. Plug the power cord directly into a power outlet.
Troubleshooting
1
Power connection
2
Power cord and adaptor
3
Power outlet
5. Try to print from your computer.
If the product prints when plugged directly into a power outlet while disconnected
from any power strips or surge suppressors, the power strip or surge suppressor
might not be allowing sufficient voltage to reach the product.
6. If the product cannot print and the print carriage is still stalled, contact HP support
for service.
Go to: www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for
information on calling for technical support.
Cause:
There might not be sufficient voltage for the product.
If this did not solve the issue, try the next solution.
146
Troubleshooting
Solution 5: Print a self-test report
Solution:
Print a self-test report to see if the product can print.
3. Make sure the test patterns show a complete grid and the thick color lines are
complete.
• If more than a few lines in a pattern are broken, this might indicate a problem
with the nozzles. You might need to clean the print cartridges.
• If the black line is missing, faded, streaked, or shows lines, this might indicate
a problem with the black or photo print cartridge in the right slot.
• If any of the color lines are missing, faded, streaked, or show lines, this might
indicate a problem with the tri-color print cartridge in the left slot.
If the product can print a self-test report and can print from the computer (if applicable),
then there is no need to follow the remaining solutions, as the error message might
be false.
Cause: The error was false.
If this did not solve the issue, try the next solution.
Solution 6: Reset the product
Solution: Turn off the product, and then unplug the power cord. Plug the power
cord back in, and then press the On button to turn on the product.
To reset the product
1. Remove all paper loaded in the input tray.
2. Make sure that the product is turned on and remove the USB cable from the back
of the product.
Errors
147
Troubleshooting
To print a self-test report
1. Load letter or A4 unused plain white paper into the input tray.
2. Press and hold the Cancel button and then press the Start Copy Color button.
The product prints a self-test report, which might indicate the source of the printing
problem. A sample of the ink test area of the report is shown below.
Chapter 13
3. Open the print cartridge door.
4.
5.
6.
7.
8.
9.
The print carriage should move to the far right side of the product.
Remove the print cartridges and keep them aside carefully.
Close the print cartridge door.
Disconnect the power cord from the product and wait for 60 seconds.
Reconnect the power cord to the product.
Turn on the product by pressing the On button.
Open the print cartridge door.
Troubleshooting
The print carriage should move to the far right side of the product.
10. Reinsert the print cartridges in the appropriate slots.
11. Close the print cartridge door.
12. Load paper in the input tray.
13. If prompted, print a cartridge calibration page, and then scan it.
Cause:
The product experienced an error and had to be reset.
If this did not solve the issue, try the next solution.
Solution 7: Contact HP support for service
Solution: If you have completed all of the steps provided in the previous solutions
and are still having a problem, contact HP support for service.
Go to: www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for technical
support.
Cause: You might need assistance to enable the product or software to function
properly.
148
Troubleshooting
Mechanism error
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•
Solution 1: Clear the paper jam
Solution 2: Remove objects that are blocking the print carriage
Solution 1: Clear the paper jam
Solution:
Clear the paper jam.
For more information, see:
“Clear paper jams” on page 98
Cause: The product had a paper jam.
If this did not solve the issue, try the next solution.
Solution: Lower the print cartridge door to access the print carriage area. Remove
any objects that are blocking the print carriage, including any packing materials. Turn
off the product and then turn it on again.
Cause: The print carriage was blocked.
Carriage blocked
Solution: Turn off the product and open the print cartridge door to access the print
carriage area. Remove any objects that are blocking the print carriage (including any
packing materials), and then turn on the product again.
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Troubleshooting
Solution 2: Remove objects that are blocking the print carriage
Chapter 13
Follow the prompts on the display to continue.
Cause:
The print carriage was blocked.
Door open
Solution:
Cause:
Close the print cartridge door.
The print cartridge door was open.
Troubleshooting
Firmware revision mismatch
Solution:
Contact HP support for service.
Go to: www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for information
on calling for technical support.
Cause: The revision number of the product firmware did not match the revision
number of the software.
Memory is full
Solution:
Cause:
Try making fewer copies at a time.
The document you were copying exceeded the memory of the product.
Scanner failure
Solution: Turn off the product and then turn it on again. Restart your computer and
then try to scan again.
If the problem persists, try plugging the power cord directly into a power outlet rather
than a surge protector or power strip. If the problem continues, contact HP support.
Go to www.hp.com/support. If prompted, choose your country/region, and then click
Contact HP for information on calling for technical support.
Cause:
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Troubleshooting
The product was busy or an unknown cause interrupted your scan.
Scan errors
Review this section if you receive an error such as one of the following:
•
•
•
•
•
An error occurred communicating with the scanning device.
The scanning device could not be initialized.
The scanning device could not be found.
An internal error has occurred.
The computer cannot communicate with the scanning device.
NOTE: Before starting to troubleshoot, make a copy to verify that the hardware is
functioning correctly. If you cannot make a copy, see “Troubleshooting” on page 87
for more troubleshooting information.
•
•
•
•
•
•
•
•
•
•
•
•
Solution 1: Verify if the software is installed correctly
Solution 2: Refresh the Windows Device Manager
Solution 3: Verify if the Digital Imaging Monitor is running
Solution 4: Check the status of the product in the HP Solution Center
Solution 5: Check the power supply
Solution 6: Check the USB connection between the product and the computer
Solution 7: Try scanning with Windows Image Acquisition (WIA)
Solution 8: Disable the Lexbces service
Solution 9: Run the Scan Diagnostic Utility
Solution 10: Download and install the unexpected internal error and communications
failure patch
Solution 11: Check the USB chipset and controller
Solution 12: Uninstall and then reinstall the software
Solution 1: Verify if the software is installed correctly
Solution: Verify that the software was installed correctly. Open the HP Solution
Center and verify that all the icons are present.
If the appropriate buttons for your product (such as Make Copies) do not appear,
your installation might not be complete, and you might need to uninstall and then
reinstall the software. Do not simply delete the application files from your hard drive.
Make sure to remove them properly using the uninstall utility provided with the
software.
To uninstall and reinstall the software
1. On the Windows taskbar, click Start, Settings, Control Panel (or just Control
Panel).
2. Double-click Add/Remove Programs (or click Uninstall a program).
3. Select HP Photosmart All-In-One Driver Software, and then click Change/
Remove.
Follow the onscreen instructions.
4. Disconnect the product from your computer.
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Troubleshooting
Try each of the following solutions separately. After completing the steps for each
solution, try to scan again. If the product still does not work, then go to the next solution.
Chapter 13
5. Restart your computer.
NOTE: It is important that you disconnect the product before restarting your
computer. Do not connect the product to your computer until after you have
reinstalled the software.
6. Insert the product CD-ROM into your computer’s CD-ROM drive and then start
the Setup program.
NOTE: If the Setup program does not appear, locate the setup.exe file on
the CD-ROM drive and double-click it.
NOTE: When the computer is turned on, a software group called the
Terminate and Stay Resident (TSR) programs automatically loads. These
programs activate some of the computer utilities, such as the anti-virus
software, that are not required for the computer to function. Occasionally,
TSR's prevent the HP software from loading so that it does not install properly.
In Windows Vista and Windows XP, use the MSCONFIG utility to prevent TSR
programs and services from starting up.
Troubleshooting
7. Follow the onscreen instructions and the instructions provided in the Setup Guide
that came with the product.
After you have reinstalled the software, try to scan again.
Cause:
The software installation was not complete.
If this did not solve the issue, try the next solution.
Solution 2: Refresh the Windows Device Manager
Solution:
Refresh the Windows Device Manager.
To refresh the Windows Device Manager
1. On the Windows taskbar, click Start, right-click My Computer, and then click
Properties.
2. Click the Hardware tab, and then click Device Manager.
3. Double-click Universal Serial Bus Controllers.
4. Click USB Composite Device, click Action, and then click Uninstall.
If a screen appears to confirm the deletion, confirm the deletion.
5. Disconnect the USB cable from the product.
6. Wait a few seconds, and then reconnect the cable.
This should restart the Windows device detection (Plug and Play). A New
Hardware found screen might appear.
7. Click Next through all of the screens that appear in the Wizard to install the USB
Composite Device.
8. Click Finish to complete the installation.
9. Try to scan again.
10. If these steps do not resolve the problem, try using a different USB cable to
connect the product to the computer.
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Troubleshooting
Cause: Communication problems between the product and the USB controller
caused this error to occur. This might be caused by an incomplete installation, a USB
cable longer than 3 meters (9.8 feet) in length, or a defective USB cable.
If this did not solve the issue, try the next solution.
Solution 3: Verify if the Digital Imaging Monitor is running
Solution:
Verify that the Digital Imaging Monitor is running.
To check that the Digital Imaging Monitor is running
1. Look for the Digital Imaging Monitor icon in the system tray at the lower right
side of the screen, near the time.
2. If the Digital Imaging Monitor icon is not present, restart the computer.
3. After the computer restarts, try to scan again.
Cause: The Digital Imaging Monitor was not running.
Solution 4: Check the status of the product in the HP Solution Center
Solution:
Check the status of the product in the HP Solution Center.
To check the status of the product
1. On the Windows taskbar, click Start, Programs or All Programs, HP, HP
Solution Center.
2. Verify that the product is listed in the Select Device area or that the appropriate
tab is selected.
3. Click Status.
If the product is working properly, a message appears indicating your product is
ready.
4. If you receive a Disconnected error message, then check whether there is
another instance or another tab for the product with a copy number included, such
as HP Photosmart C4400 All-in-One series 2.
5. Select the second instance of the product and repeat steps 2 through 4.
6. Try to scan again.
Cause: There might have been two instances of the product connected to the
HP Solution Center.
If this did not solve the issue, try the next solution.
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Troubleshooting
If this did not solve the issue, try the next solution.
Chapter 13
Solution 5: Check the power supply
Solution:
Check the power supply.
To check the power supply
1. Make sure the power cord is firmly connected to both the product and the power
adaptor. Plug the power cord into a power outlet, surge protector, or power strip.
Troubleshooting
2.
3.
4.
5.
6.
7.
1
Power connection
2
Power cord and adaptor
3
Power outlet
Make sure the product is turned on.
If the product is not receiving electrical power, connect it to another power outlet.
Turn off the product and reset it by disconnecting the power cord.
Wait 5 seconds, and plug in the power cord.
Turn on the product.
Try to scan again.
Cause:
reset.
The product was not properly connected to a power supply or needed to be
If this did not solve the issue, try the next solution.
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Troubleshooting
Solution 6: Check the USB connection between the product and the computer
Solution:
Check the USB connection between the product and the computer.
3. Try to scan again.
If the scan fails, continue to the next step.
4. Do one of the following, depending upon how the product is connected to the
computer:
• If the USB cable is connected to a USB hub, try unplugging and replugging
the USB cable into the hub. If that does not work, try turning off the hub and
then turning it on again. Finally, try disconnecting the cable from the hub and
connecting it directly to the computer.
• If the USB cable is connected to a docking station for a laptop, disconnect the
cable from the docking station and connect it directly to the computer.
• If the USB cable is directly connected to the computer, try plugging it into
another USB port on the computer.
5. If there are other USB devices connected to the computer, disconnect the other
devices, except for the keyboard and the mouse.
6. Check the USB cable to make sure it is functioning properly.
NOTE: If you are using an older cable, it might not be working properly. Try
connecting it to another product to see if the USB cable works. If you
experience problems, the USB cable might need to be replaced. Also verify
that the cable does not exceed 3 meters (9.8 feet) in length.
7. If another USB cable is available, try using that one instead.
8. Restart the computer.
9. After the computer restarts, try to scan again.
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Troubleshooting
To check the USB connection
1. Verify that the USB cable is securely plugged into the USB port on the back of
the product.
2. Make sure the other end of the USB cable is plugged into a USB port on your
computer.
Chapter 13
Cause:
The product was not properly connected to the computer.
If this did not solve the issue, try the next solution.
Solution 7: Try scanning with Windows Image Acquisition (WIA)
Solution: Try scanning with Windows Image Acquisition (WIA) instead of the
HP Solution Center.
To scan using WIA
1. Make sure the product is turned on.
2. Verify that the USB cable is securely plugged into the USB port on the back of
the product.
The USB icon on the cable faces up when the cable is properly connected.
3. Make sure the other end of the USB cable is plugged into a USB port on your
computer.
Troubleshooting
4. On the Windows taskbar, click Start, click Programs or All Programs, and then
click Accessories.
5. Click Imaging.
6. From the Imaging application, click File and then click Select Device.
7. Select the product from the TWAIN source list.
8. Click File, and then click Scan New.
Imaging for Windows will scan from the product using TWAIN software instead of
the HP Solution Center.
Cause: If you could scan using WIA, this is an indication that there was a problem
with the HP Solution Center. You can continue to use WIA to scan, or try the next
solution.
If this did not solve the issue, try the next solution.
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Troubleshooting
Solution 8: Disable the Lexbces service
Solution:
Check if the Lexbces service is started, and disable it.
If a Lexmark or Dell all-in-one device is connected with a USB cable to a computer
where product is installed, the HP software might not scan because the Lexbces
service is running.
NOTE: This solution only applies if you have a Lexmark or Dell all-in-one.
To disable the service
a. On the Windows taskbar, click Start, right-click My Computer, and then click
Manage.
The Computer Management appears.
b. Double-click Services and Applications, and then double-click Services.
c. In the right pane, right-click Lexbceserver, and then click Properties.
d. On the General tab, in the Service status area, click Stop.
e. From the Startup type drop-down menu, select Disabled, and then click
OK.
f. Click OK to close the dialog box.
5. Backup the Registry.
CAUTION: Incorrectly editing the registry might severely damage your
system. Before making changes to the registry, back up valuable data on the
computer.
To back up the Registry
a. On the Windows taskbar, click Start.
b. Depending on your operating system, do one of the following:
• In Windows Vista: In Start Search, type regedit, and then press
Enter.
When the User Account Control dialog box appears, click Continue.
• In Windows XP: Click Run. When the Run dialog box appears, type
regedit, and then press Enter.
The Registry Editor appears.
c. In the Registry Editor, select My Computer.
d. With My Computer highlighted, click File, and then click Export.
e. Browse to a storage location that is easy for you to remember; for example:
My Documents or Desktop.
f. In the Export Range area, select All.
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Troubleshooting
To check for and disable the service
1. Log into Windows as an Administrator.
2. Press the Ctrl + Alt + Delete to open the Task Manager.
3. Click the Processes tab.
4. If the Lexbceserver service is listed in the Image Name list, disable it.
Chapter 13
g. Enter a filename for the backed up Registry.
HP suggests naming the file with the current date; for example: Registry
Backup 04_01_07.
h. Click Save to save the Registry.
6. Edit the registry.
To edit the Registry
a. Select the HKEY_LOCAL_MACHINE\System\CurrentControlSet
\Services\Spooler Registry key.
Details of the Registry key appears on the pane to the right.
b. Check the DependOnService data string (in the pane on the right) to see if
lexbces is listed in the Data column.
c. If the Data column contains lexbces, right-click DependOnService and
select Modify.
Do one of the following:
•
Troubleshooting
If you see only lexbces, but not RPCSS, delete lexbces and enter
RPCSS.
• If you see both lexbces and RPCSS, delete only lexbces and keep
RPCSS.
d. Click OK.
7. Restart the computer, and then try to scan again.
If you can scan successfully, then proceed with the next step to restart the
Lexbcserver service.
NOTE: Restarting the service enables the normal functionality of the
Lexmark or Dell devices without affecting HP software.
8. Restart the Lexbcserver service.
To restart the service
a. On the Windows taskbar, click Start, right-click My Computer, and then click
Manage.
The Computer Management screen appears.
b. Double-click Services and Applications, and then double-click Services.
c. In the right pane, right-click Lexbceserver, and then click Properties.
d. On the General tab, in the Service status area, click Start.
e. From the Startup type drop-down menu, select Automatic, and then click
OK.
f. Click OK to close the dialog box.
Cause: The Lexbceserver service installed by a Lexmark printer, Lexmark all-inone, or Dell all-in-one, caused a scan communication error.
If this did not solve the issue, try the next solution.
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Troubleshooting
Solution 9: Run the Scan Diagnostic Utility
Solution: Download and run the Scan Diagnostic utility to find and correct
problems with your product.
To download and run the Scan Diagnostic utility
1. Go to: www.hp.com and click Software and driver downloads.
2. Select Download drivers and software (and firmware).
3. Type your product name and model number in the field provided, and then press
Enter.
4. Select the operating system of your computer where the HP software is installed.
5. Go to the Utility section and download the HP Scan diagnostic utility.
6. Try to scan.
If an error condition is identified with any of the HP software components, a red
X is displayed next to the component. If there is no error condition, a green check
mark is displayed next to the component. The utility is equipped with a Fix button
to correct the error conditions.
Cause: There was a problem with the connection between the product and the
computer.
Troubleshooting
If this did not solve the issue, try the next solution.
Solution 10: Download and install the unexpected internal error and
communications failure patch
Solution: Download and instal the unexpected internal error and
communications failure patch.
This patch resolves the An unexpected internal error has occurred error and other
communication failures with the product.
To install the patch
1. Go to: www.hp.com and click Software and driver downloads.
2. Select Download drivers and software (and firmware).
3. Select the operating system of your computer where the HP software is installed.
4. Go to the Patch section and download the HP Image zone/photo and imaging
unexpected internal error and communications failure patch.
5. Double-click the patch to install it on the computer.
6. Try to scan.
Cause: You needed to install the unexpected internal error and
communications failure patch.
If this did not solve the issue, try the next solution.
Solution 11: Check the USB chipset and controller
Solution:
Check the USB chipset and controller.
Scan communication errors can occur because of compatibility issues with USB
chipsets installed on the computer. This can be caused by a mismatch in the
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Chapter 13
handshake timing between HP product chipset and certain types of USB chipsets on
the computer.
To check the USB chipset and controller
1. On the Windows taskbar, click Start, right-click My Computer, and then click
Properties.
2. Click the Hardware tab, and then click Device Manager.
3. Open Universal Serial Bus Controllers by clicking the plus sign (+) next to it.
4. Check if you have one of the following chipsets listed:
• SIS 7001 USB host controller
• ALI chipsets
• NEC universal host controllers
• Intel 82801 AA, Intel 82801BA/BAM
NOTE: This is not a comprehensive list. If you are experiencing
communication issues while trying to scan, follow the steps below to resolve
the issue.
Troubleshooting
5. Disconnect all USB devices (printers, scanners, cameras, etc.) from the
computer, except the mouse or keyboard.
6. Reconnect the USB cable to the USB port on the back of the product.
7. Reconnect the other end of the USB cable to a USB port on your computer.
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Troubleshooting
1
Power connection
2
Power cord and adaptor
3
Power outlet
9. Turn on the product.
10. Print a self-test report to test the basic standalone functionality of the product.
See the following procedure for more information about printing a self-test report.
11. Try to scan.
If the scan is successful, other USB devices connected to the computer might be
causing the problem.
12. If the scan is successful, then connect one USB device at a time to the computer.
13. Test the scanning functionality after each connection, until you identify which
piece of equipment is causing the problem.
14. If the product fails to scan. Or, does not establish communication with the
computer along with any of the USB devices plugged in, then connect a powered
USB hub between the product and the computer.
This might help to establish, or to maintain, communication between the computer
and the product. See the following section for more information about USB hubs.
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Troubleshooting
8. Make sure the power cord is firmly connected to both the product and the power
adaptor. Plug the power cord into a power outlet, surge protector, or power strip.
Chapter 13
To print a self-test report
1. Load letter or A4 unused plain white paper into the input tray.
2. Press and hold the Cancel button and then press the Start Copy Color button.
The product prints a self-test report, which might indicate the source of the printing
problem. A sample of the ink test area of the report is shown below.
Troubleshooting
3. Make sure the test patterns show a complete grid and the thick color lines are
complete.
• If more than a few lines in a pattern are broken, this might indicate a problem
with the nozzles. You might need to clean the print cartridges.
• If the black line is missing, faded, streaked, or shows lines, this might indicate
a problem with the black or photo print cartridge in the right slot.
• If any of the color lines are missing, faded, streaked, or show lines, this might
indicate a problem with the tri-color print cartridge in the left slot.
More information about using a USB hub
• Verify that the USB hub is a powered hub and the power adapter is plugged in.
Some powered hubs do not include the power adapter as a standard item.
• The hub must be plugged into a power source.
• Some hubs cannot handle more than four full-power USB devices. You can
connect a maximum of five hubs to the system.
• If the product has trouble with a hub when the hubs are connected together, or
there are more than four devices on the hub, connect the product to the hub that
is directly connected to the computer (unless there are known issues).
Cause: There was a compatibility issue with USB chipsets installed on the
computer.
If this did not solve the issue, try the next solution.
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Troubleshooting
Solution 12: Uninstall and then reinstall the software
Solution:
Uninstall the software completely, and then reinstall it.
To uninstall the software and reset the product
1. Disconnect and reset the product.
To disconnect and reset the product
a. Make sure the product is turned on.
b. Press the On button to turn off the product.
c. Disconnect the power cord from the back of the product.
d. Reconnect the power cord to the back of the product.
e. Press the On button to turn on the product.
2. Uninstall the software completely.
Troubleshooting
NOTE: It is important that you follow the uninstall procedure carefully to
ensure you have removed the software completely from the computer, before
reinstalling it.
To uninstall the software completely
a. On the Windows taskbar, click Start, Settings, Control Panel, (or just
Control Panel).
b. Double-click Add/Remove Programs (or click Uninstall a program).
c. Remove all the items that are related to the HP Photosmart Software.
CAUTION: If the computer is manufactured by HP or Compaq, do not
remove any applications other than those listed below.
•
•
•
•
•
•
HP Imaging device functions
HP Document Viewer
HP Photosmart Essential
HP Image Zone
HP Photo and imaging gallery
HP Photosmart, Officejet, Deskjet (with the product name and software
version number)
• HP Software update
• HP Share to Web
• HP Solution Center
• HP Director
• HP Memories Disk Greeting Card Creator 32
d. Go to C:\Program Files\HP or C:\Program Files\HewlettPackard (for some older products) and delete the Digital Imaging
folder.
e. Go to C:\WINDOWS and rename the twain_32 folder to twain_32 old.
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3. Turn off programs that run in the background.
NOTE: When the computer is turned on, a software group called the
Terminate and Stay Resident (TSR) programs automatically loads. These
programs activate some of the computer utilities, such as the anti-virus
software, but are not required for the computer to function. Occasionally,
TSR's prevent the HP software from loading so that it does not install properly.
In Windows Vista and Windows XP, use the MSCONFIG utility to prevent TSR
programs and services from starting up.
To turn off programs that run in the background
a. On the Windows taskbar, click Start.
b. Depending on your operating system, do one of the following:
• In Windows Vista: In Start Search, type MSCONFIG, and then press
Enter.
When the User Account Control dialog box appears, click Continue.
• In Windows XP: Click Run. When the Run dialog box appears, type
MSCONFIG, and then press Enter.
Troubleshooting
c.
d.
e.
f.
g.
h.
The MSCONFIG utility application appears.
Click the General tab.
Click Selective Startup.
If there is a check mark next to Load Startup Items, click the check mark to
remove it.
Click the Services tab, and select the Hide All Microsoft Services box.
Click Disable all.
Click Apply, and then click Close.
NOTE: If you receive a message stating Access is denied while making
changes, click OK and continue. The message will not prevent you from
making the changes.
i.
Click Restart to apply the changes to the computer during the next restart.
After the computer restarts, the You’ve used system configuration utility
to make changes to the way windows starts message appears.
j. Click the check box next to Do not show this message again.
4. Run the Disk Cleanup utility to delete temporary files and folders.
To run the Disk Cleanup utility
a. On the Windows taskbar, click Start, click Programs or All Programs, and
then click Accessories.
b. Click System Tools, and then click Disk Cleanup.
The Disk Cleanup analyzes the hard drive and then presents a report with a
list of components to delete.
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Troubleshooting
c. Select the appropriate check boxes to remove the unnecessary components.
More information about the Disk Cleanup utility
The Disk Cleanup utility frees hard disk space on your computer by doing the
following:
• Deleting temporary Internet files
• Deleting downloaded program files
• Emptying the Recycle Bin
• Deleting files from your temporary folder
• Deleting files created by other Windows tools
• Removing optional Windows components that you do not use
d. After selecting the components to remove, click OK.
5. Install the software.
NOTE: If the installation does not run automatically, from the Windows
Start menu, click Start Search (or Run). In the Start Search (or Run
dialog box), type d:\setup.exe, and then press Enter. (If your CD-ROM
drive is not assigned to drive letter D, enter the appropriate drive letter.)
b. Follow the prompts on the computer screen to install the software.
6. Try using the product again.
Cause: The software needed to be completely uninstalled and reinstalled.
Unable to print
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•
•
•
•
•
•
•
Solution 1: Print a test page
Solution 2: Clear the print queue
Solution 3: Disconnect and reconnect the USB cable
Solution 4: Verify that the product is set as the default printer
Solution 5: Check if the printer is paused or offline
Solution 6: Clear the print queue manually
Solution 7: Stop and restart the print spooler
Solution 8: Verify whether the software application has a problem
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Troubleshooting
To install the software
a. Insert software CD into the CD-ROM drive of the computer.
The software installation will start automatically.
Chapter 13
Solution 1: Print a test page
Solution: Print a test page to see if the product can print and is communicating with
the computer.
To print a test page
1. Depending upon your operating system, do one of the following:
• Windows Vista: On the Windows taskbar, click Start, click Control Panel, and
then click Printers.
• Windows XP: On the Windows taskbar, click Start, click Control Panel, and
then click Printers and Faxes.
2. Right-click the icon for your product, and then click Properties.
3. On the General tab, click Print Test Page.
The product should print a test page.
If the test page fails to print, make sure you set up the product properly. See the Setup
Guide that came with the product for information about setting it up.
Cause:
The product was not set up properly.
If this did not solve the issue, try the next solution.
Troubleshooting
Solution 2: Clear the print queue
Solution:
Restart your computer to clear the print queue.
To clear the print queue
1. Restart your computer.
2. After the computer has restarted, check the print queue.
a. Depending upon your operating system, do one of the following:
• Windows Vista: On the Windows taskbar, click Start, click Control
Panel, and then click Printers.
• Windows XP: On the Windows taskbar, click Start, click Control Panel,
and then click Printers and Faxes.
b. Double-click the icon for your product to open the print queue.
If there are no print jobs pending, the issue might have been resolved.
3. Try to print again.
Cause:
The computer needed to be restarted to clear the print queue.
If this did not solve the issue, try the next solution.
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Troubleshooting
Solution 3: Disconnect and reconnect the USB cable
Solution: Disconnect the USB cable from the computer and product, and then
reconnect it.
Troubleshooting
To disconnect and reconnect the USB cable
1. Disconnect the USB cable from the product.
2. Disconnect the USB cable from the computer.
3. Leave the USB cable disconnected for 5-6 seconds.
4. Reconnect the USB cable to the product and the computer.
After reconnecting the USB cable, the product should start printing the jobs in
queue.
NOTE: If you are connecting the product through a USB hub, make sure the
hub is turned on. If the hub is on, try connecting directly to your computer.
5. If the product does not start printing automatically, start another print job.
Cause: The USB cable needed to be disconnected.
If this did not solve the issue, try the next solution.
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Solution 4: Verify that the product is set as the default printer
Solution: Check to make sure the product is set as the default printer and it is using
the correct printer driver.
To verify that the product is set as the default printer
1. Depending upon your operating system, do one of the following:
• Windows Vista: On the Windows taskbar, click Start, click Control Panel, and
then click Printers.
• Windows XP: On the Windows taskbar, click Start, click Control Panel, and
then click Printers and Faxes.
2. Make sure the correct product is set as the default printer.
The default printer has a check mark in a black circle next to it.
3. If the wrong product is set as the default printer, right-click the correct product and
select Set as Default.
Troubleshooting
To verify the print driver
1. Depending upon your operating system, do one of the following:
• Windows Vista: On the Windows taskbar, click Start, click Control Panel, and
then click Printers.
• Windows XP: On the Windows taskbar, click Start, click Control Panel, and
then click Printers and Faxes.
2. Right-click the icon next to the product, and select Properties.
3. Click the Ports tab to verify that the product is using the correct port.
The port that the product is using is highlighted and has a check mark next to it.
The product should be set to use a DOT4 or the USB00X (where X is replaced
by a number) port.
4. If the product is using the wrong port, click the correct port to select it.
The port that the product is now using is highlighted and has a check mark next
to it.
5. Click the Advanced tab.
6. Check the driver listed in the Driver drop-down menu to verify that the product is
using the correct driver.
The name of your product should be listed as the driver.
7. If the wrong driver is selected, select the correct driver from the Driver drop-down
menu.
8. Click OK to save your changes.
Cause: The product was not be set as the default printer, or the wrong driver might
have been configured.
If this did not solve the issue, try the next solution.
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Troubleshooting
Solution 5: Check if the printer is paused or offline
Solution:
Check to make sure the product is not paused or offline.
To check if the printer is paused or offline
1. Depending upon your operating system, do one of the following:
• Windows Vista: On the Windows taskbar, click Start, click Control Panel, and
then click Printers.
• Windows XP: On the Windows taskbar, click Start, click Control Panel, and
then click Printers and Faxes.
2. Double-click the icon for your product to open the print queue.
3. On the Printer menu, make sure there are no check marks next to Pause
Printing or Use Printer Offline.
On the Printer menu, make sure there are no check marks next to Pause
Printing or Use Printer Offline. If a check mark is present on either option, click
the menu option to remove it. If the menu has the Use Printer Online option,
select that option to put a check mark next to it.
4. If you made any changes, try to print again.
Troubleshooting
Cause: The product was paused or offline.
If this did not solve the issue, try the next solution.
Solution 6: Clear the print queue manually
Solution:
Manually clear the print queue.
To clear the print queue manually
1. Depending upon your operating system, do one of the following:
• Windows Vista: On the Windows taskbar, click Start, click Control Panel, and
then click Printers.
• Windows XP: On the Windows taskbar, click Start, click Control Panel, and
then click Printers and Faxes.
2. Double-click the icon for your product to open the print queue.
3. On the Printer menu, click Cancel all documents or Purge Print Document,
and then click Yes to confirm.
4. If there are still documents in the queue, restart the computer and try printing
again after the computer has restarted.
5. Check the print queue again to make sure it is clear, and then try to print again.
If the print queue is not clear, or if it is clear but jobs are still failing to print, proceed
to the next solution.
Cause: The print queue needed to be manually cleared.
If this did not solve the issue, try the next solution.
Errors
169
Chapter 13
Solution 7: Stop and restart the print spooler
Solution:
Restart the print spooler.
To stop and restart the print spooler
1. On the Windows taskbar, click Start, and then click Control Panel.
2. Double-click Administrative Tools, and then double-click Services.
3. Scroll down the list and click Print Spooler, and then click Stop to stop the
service.
4. Click Start to restart the service, and then click OK.
5. Restart the computer and try printing again after the computer has restarted.
Cause:
The print spooler needed to be restarted.
If this did not solve the issue, try the next solution.
Solution 8: Verify whether the software application has a problem
Solution:
Verify whether the software application is the problem.
Troubleshooting
To verify the software application
1. Close the software application and reopen it.
2. Try to print again from the software application.
NOTE: The printer might not support printing from a DOS application.
Determine if the software application is Windows-based or DOS-based by
checking the system requirements of the application.
3. Try printing from Notepad to see if the issue is the software application or the
driver.
To print from Notepad
a. On the Windows taskbar, click Start, and then click Programs or All
Programs.
b. Click Accessories, and then click Notepad.
c. Type a few characters of text into Notepad.
d. Click File, and then click Print.
4. If printing is successful from Notepad but not the software application, contact the
manufacturer of that application for support.
Cause:
170
Troubleshooting
The software application failed or could not interface with the print driver .
Product might not be correctly installed
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•
•
•
•
Solution 1: Reset the product
Solution 2: Check the power cord and USB cable
Solution 3: Restart the computer
Solution 4: Uninstall and reinstall the product
Solution 5: Uninstall and reinstall the HP Photosmart Software
Solution 1: Reset the product
Solution: Turn off the product and reset it by disconnecting the power cord. Wait
60 seconds, and then plug in the power cord. Turn on the product.
Cause: The product had to be reset.
Solution 2: Check the power cord and USB cable
Solution: Make sure that the power cord and USB cable are properly attached and
plugged in. Also, make sure that the product is turned on.
To check the power supply
1. Make sure the power cord is firmly connected to both the product and the power
adaptor. Plug the power cord into a power outlet, surge protector, or power strip.
1
Power connection
2
Power cord and adaptor
3
Power outlet
Errors
171
Troubleshooting
If this did not solve the issue, try the next solution.
Chapter 13
2.
3.
4.
5.
6.
7.
Make sure the product is turned on.
If the product is not receiving electrical power, connect it to another power outlet.
Turn off the product and reset it by disconnecting the power cord.
Wait 5 seconds, and plug in the power cord.
Turn on the product.
Try to scan again.
To check the USB connection
1. Verify that the USB cable is securely plugged into the USB port on the back of
the product.
2. Make sure the other end of the USB cable is plugged into a USB port on your
computer.
Troubleshooting
3. Try to scan again.
If the scan fails, continue to the next step.
4. Do one of the following, depending upon how the product is connected to the
computer:
• If the USB cable is connected to a USB hub, try unplugging and replugging
the USB cable into the hub. If that does not work, try turning off the hub and
then turning it on again. Finally, try disconnecting the cable from the hub and
connecting it directly to the computer.
• If the USB cable is connected to a docking station for a laptop, disconnect the
cable from the docking station and connect it directly to the computer.
• If the USB cable is directly connected to the computer, try plugging it into
another USB port on the computer.
5. If there are other USB devices connected to the computer, disconnect the other
devices, except for the keyboard and the mouse.
172
Troubleshooting
6. Check the USB cable to make sure it is functioning properly.
NOTE: If you are using an older cable, it might not be working properly. Try
connecting it to another product to see if the USB cable works. If you
experience problems, the USB cable might need to be replaced. Also verify
that the cable does not exceed 3 meters (9.8 feet) in length.
7. If another USB cable is available, try using that one instead.
8. Restart the computer.
9. After the computer restarts, try to scan again.
Cause: The power cord or USB cable was not attached properly.
If this did not solve the issue, try the next solution.
Solution 3: Restart the computer
Solution:
Restart the computer.
If this did not solve the issue, try the next solution.
Solution 4: Uninstall and reinstall the product
Solution: Uninstall the product from the Printers and Faxes control panel and then
reinstall it.
To uninstall and reinstall the product
1. Disconnect the USB cable between the product and the computer.
2. On the Windows taskbar, click Start, Printers and Faxes.
3. Right-click the product and select Delete.
4. Wait several seconds, and then reconnect the product to the computer with the
USB cable.
5. Follow any onscreen prompts to reinstall the product.
Cause: There might have been a problem when you originally installed the product.
If this did not solve the issue, try the next solution.
Solution 5: Uninstall and reinstall the HP Photosmart Software
Solution: Uninstall the complete HP Photosmart Software from the computer and
then reinstall it using the CD that came with your product.
To uninstall and reinstall the software
1. On the Windows taskbar, click Start, Settings, Control Panel.
2. Double-click Add/Remove Programs.
Errors
173
Troubleshooting
Cause: You might not have restarted the computer after installing the product
software. Or, there might have been another problem with the computer.
Chapter 13
3. Remove all the items that are related to the HP scanning software.
A message appears on the computer to restart after removing some programs
from the Add/Remove Programs list.
4. Select Click here to restart later.
5. Disconnect the product from your computer and then restart your computer.
NOTE: It is important that you disconnect the product before restarting your
computer. Do not connect the product to your computer until after you have
reinstalled the software.
6. Insert the HP Photosmart CD-ROM into your computer’s CD-ROM drive and then
start the Setup program.
NOTE: If the Setup program does not appear, locate the setup.exe file on
the CD-ROM drive and double-click it.
7. Follow the onscreen instructions and the instructions provided in the Setup Guide
that came with the product.
8. If you are still having trouble scanning, remove the following additional
applications from the Add/Remove Programs list, if they are present.
Troubleshooting
CAUTION: If the computer is manufactured by HP or Compaq, do not
remove any applications other than those listed below.
•
•
•
•
•
•
•
•
•
•
•
HP Imaging device functions
HP Document Viewer
HP Photosmart Essential
HP Image Zone
HP Photo and imaging gallery
HP Photosmart, Officejet, Deskjet, (with product name and software version
number)
HP Software update
HP Share to web
HP Solution Center
HP Director
HP Memories Disk Greeting Card Creator 32
Cause: There might have been a problem when you originally installed the
HP Photosmart Software.
Product was not found
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•
•
174
Solution 1: Reset the product
Solution 2: Check the power cord and USB cable
Solution 3: Restart the computer
Troubleshooting
•
•
Solution 4: Uninstall and reinstall the product
Solution 5: Uninstall and reinstall the HP Photosmart Software
Solution 1: Reset the product
Solution: Turn off the product and reset it by disconnecting the power cord. Wait
60 seconds, and then plug in the power cord. Turn on the product.
Cause: You needed to reset the product.
If this did not solve the issue, try the next solution.
Solution 2: Check the power cord and USB cable
Solution: Make sure that the power cord and USB cable are properly attached and
plugged in. Also, make sure that the product is turned on.
Troubleshooting
To check the power supply
1. Make sure the power cord is firmly connected to both the product and the power
adaptor. Plug the power cord into a power outlet, surge protector, or power strip.
2.
3.
4.
5.
6.
7.
1
Power connection
2
Power cord and adaptor
3
Power outlet
Make sure the product is turned on.
If the product is not receiving electrical power, connect it to another power outlet.
Turn off the product and reset it by disconnecting the power cord.
Wait 5 seconds, and plug in the power cord.
Turn on the product.
Try to scan again.
Errors
175
Chapter 13
To check the USB connection
1. Verify that the USB cable is securely plugged into the USB port on the back of
the product.
2. Make sure the other end of the USB cable is plugged into a USB port on your
computer.
Troubleshooting
3. Try to scan again.
If the scan fails, continue to the next step.
4. Do one of the following, depending upon how the product is connected to the
computer:
• If the USB cable is connected to a USB hub, try unplugging and replugging
the USB cable into the hub. If that does not work, try turning off the hub and
then turning it on again. Finally, try disconnecting the cable from the hub and
connecting it directly to the computer.
• If the USB cable is connected to a docking station for a laptop, disconnect the
cable from the docking station and connect it directly to the computer.
• If the USB cable is directly connected to the computer, try plugging it into
another USB port on the computer.
5. If there are other USB devices connected to the computer, disconnect the other
devices, except for the keyboard and the mouse.
6. Check the USB cable to make sure it is functioning properly.
NOTE: If you are using an older cable, it might not be working properly. Try
connecting it to another product to see if the USB cable works. If you
experience problems, the USB cable might need to be replaced. Also verify
that the cable does not exceed 3 meters (9.8 feet) in length.
7. If another USB cable is available, try using that one instead.
8. Restart the computer.
9. After the computer restarts, try to scan again.
Cause:
The power cord or USB cable was not attached properly.
If this did not solve the issue, try the next solution.
176
Troubleshooting
Solution 3: Restart the computer
Solution:
Restart the computer.
Cause: You might not have restarted the computer after installing the product
software. Or, there might have been another problem with the computer.
If this did not solve the issue, try the next solution.
Solution 4: Uninstall and reinstall the product
To uninstall and reinstall the product
1. Disconnect the USB cable between the product and the computer.
2. On the Windows taskbar, click Start, Printers and Faxes.
3. Right-click the product and select Delete.
4. Wait several seconds, and then reconnect the product to the computer with the
USB cable.
5. Follow any onscreen prompts to reinstall the product.
Cause: There might have been a problem when you originally installed the product.
If this did not solve the issue, try the next solution.
Solution 5: Uninstall and reinstall the HP Photosmart Software
Solution: Uninstall the complete HP Photosmart Software from the computer and
then reinstall it using the CD that came with your product.
To uninstall and reinstall the software
1. On the Windows taskbar, click Start, Settings, Control Panel.
2. Double-click Add/Remove Programs.
3. Remove all the items that are related to the HP scanning software.
A message appears on the computer to restart after removing some programs
from the Add/Remove Programs list.
4. Select Click here to restart later.
5. Disconnect the product from your computer and then restart your computer.
NOTE: It is important that you disconnect the product before restarting your
computer. Do not connect the product to your computer until after you have
reinstalled the software.
6. Insert the HP Photosmart CD-ROM into your computer’s CD-ROM drive and then
start the Setup program.
NOTE: If the Setup program does not appear, locate the setup.exe file on
the CD-ROM drive and double-click it.
Errors
177
Troubleshooting
Solution: Uninstall the product from the Printers and Faxes control panel and then
reinstall it.
Chapter 13
7. Follow the onscreen instructions and the instructions provided in the Setup Guide
that came with the product.
8. If you are still having trouble scanning, remove the following additional
applications from the Add/Remove Programs list, if they are present.
CAUTION: If the computer is manufactured by HP or Compaq, do not
remove any applications other than those listed below.
•
•
•
•
•
•
Troubleshooting
•
•
•
•
•
HP Imaging device functions
HP Document Viewer
HP Photosmart Essential
HP Image Zone
HP Photo and imaging gallery
HP Photosmart, Officejet, Deskjet, (with product name and software version
number)
HP Software update
HP Share to web
HP Solution Center
HP Director
HP Memories Disk Greeting Card Creator 32
Cause: There might have been a problem when you originally installed the
HP Photosmart Software.
Product could not find available scan destinations
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•
Solution 1: Restart the computer
Solution 2: Uninstall and reinstall the HP Photosmart Software
Solution 1: Restart the computer
Solution:
Restart the computer.
Cause: You might not have restarted the computer after installing the product
software. Or, there might have been another problem with the computer.
If this did not solve the issue, try the next solution.
Solution 2: Uninstall and reinstall the HP Photosmart Software
Solution: Uninstall the complete HP Photosmart Software from the computer and
then reinstall it using the CD that came with your product.
To uninstall and reinstall the software
1. On the Windows taskbar, click Start, Settings, Control Panel.
2. Double-click Add/Remove Programs.
178
Troubleshooting
3. Remove all the items that are related to the HP scanning software.
A message appears on the computer to restart after removing some programs
from the Add/Remove Programs list.
4. Select Click here to restart later.
5. Disconnect the product from your computer and then restart your computer.
NOTE: It is important that you disconnect the product before restarting your
computer. Do not connect the product to your computer until after you have
reinstalled the software.
6. Insert the HP Photosmart CD-ROM into your computer’s CD-ROM drive and then
start the Setup program.
NOTE: If the Setup program does not appear, locate the setup.exe file on
the CD-ROM drive and double-click it.
CAUTION: If the computer is manufactured by HP or Compaq, do not
remove any applications other than those listed below.
•
•
•
•
•
•
•
•
•
•
•
HP Imaging device functions
HP Document Viewer
HP Photosmart Essential
HP Image Zone
HP Photo and imaging gallery
HP Photosmart, Officejet, Deskjet, (with product name and software version
number)
HP Software update
HP Share to web
HP Solution Center
HP Director
HP Memories Disk Greeting Card Creator 32
Cause: There might have been a problem when you originally installed the
HP Photosmart Software.
Required software component was not found or was incorrectly installed
Solution: Uninstall the complete HP Photosmart Software from the computer and
then reinstall it using the CD that came with your product.
To uninstall and reinstall the software
1. On the Windows taskbar, click Start, Settings, Control Panel.
2. Double-click Add/Remove Programs.
Errors
179
Troubleshooting
7. Follow the onscreen instructions and the instructions provided in the Setup Guide
that came with the product.
8. If you are still having trouble scanning, remove the following additional
applications from the Add/Remove Programs list, if they are present.
Chapter 13
3. Remove all the items that are related to the HP scanning software.
A message appears on the computer to restart after removing some programs
from the Add/Remove Programs list.
4. Select Click here to restart later.
5. Disconnect the product from your computer and then restart your computer.
NOTE: It is important that you disconnect the product before restarting your
computer. Do not connect the product to your computer until after you have
reinstalled the software.
6. Insert the HP Photosmart CD-ROM into your computer’s CD-ROM drive and then
start the Setup program.
NOTE: If the Setup program does not appear, locate the setup.exe file on
the CD-ROM drive and double-click it.
7. Follow the onscreen instructions and the instructions provided in the Setup Guide
that came with the product.
8. If you are still having trouble scanning, remove the following additional
applications from the Add/Remove Programs list, if they are present.
Troubleshooting
CAUTION: If the computer is manufactured by HP or Compaq, do not
remove any applications other than those listed below.
•
•
•
•
•
•
•
•
•
•
•
HP Imaging device functions
HP Document Viewer
HP Photosmart Essential
HP Image Zone
HP Photo and imaging gallery
HP Photosmart, Officejet, Deskjet, (with product name and software version
number)
HP Software update
HP Share to web
HP Solution Center
HP Director
HP Memories Disk Greeting Card Creator 32
Cause: There might have been a problem when you originally installed the
HP Photosmart Software.
Error occurred while communicating with the product
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•
•
•
180
Solution 1: Reset the product
Solution 2: Check the power cord and USB cable
Solution 3: Restart the computer
Solution 4: Uninstall and reinstall the product
Troubleshooting
•
•
Solution 5: Uninstall and reinstall the HP Photosmart Software
Solution 6: Contact HP support for service
Solution 1: Reset the product
Solution: Turn off the product and reset it by disconnecting the power cord. Wait
60 seconds, and then plug in the power cord. Turn on the product.
Cause: You needed to reset the product.
If this did not solve the issue, try the next solution.
Solution 2: Check the power cord and USB cable
Solution: Make sure that the power cord and USB cable are properly attached and
plugged in. Also, make sure that the product is turned on.
Troubleshooting
To check the power supply
1. Make sure the power cord is firmly connected to both the product and the power
adaptor. Plug the power cord into a power outlet, surge protector, or power strip.
2.
3.
4.
5.
6.
7.
1
Power connection
2
Power cord and adaptor
3
Power outlet
Make sure the product is turned on.
If the product is not receiving electrical power, connect it to another power outlet.
Turn off the product and reset it by disconnecting the power cord.
Wait 5 seconds, and plug in the power cord.
Turn on the product.
Try to scan again.
Errors
181
Chapter 13
To check the USB connection
1. Verify that the USB cable is securely plugged into the USB port on the back of
the product.
2. Make sure the other end of the USB cable is plugged into a USB port on your
computer.
Troubleshooting
3. Try to scan again.
If the scan fails, continue to the next step.
4. Do one of the following, depending upon how the product is connected to the
computer:
• If the USB cable is connected to a USB hub, try unplugging and replugging
the USB cable into the hub. If that does not work, try turning off the hub and
then turning it on again. Finally, try disconnecting the cable from the hub and
connecting it directly to the computer.
• If the USB cable is connected to a docking station for a laptop, disconnect the
cable from the docking station and connect it directly to the computer.
• If the USB cable is directly connected to the computer, try plugging it into
another USB port on the computer.
5. If there are other USB devices connected to the computer, disconnect the other
devices, except for the keyboard and the mouse.
6. Check the USB cable to make sure it is functioning properly.
NOTE: If you are using an older cable, it might not be working properly. Try
connecting it to another product to see if the USB cable works. If you
experience problems, the USB cable might need to be replaced. Also verify
that the cable does not exceed 3 meters (9.8 feet) in length.
7. If another USB cable is available, try using that one instead.
8. Restart the computer.
9. After the computer restarts, try to scan again.
Cause:
The power cord or USB cable was not attached properly.
If this did not solve the issue, try the next solution.
182
Troubleshooting
Solution 3: Restart the computer
Solution:
Restart the computer.
Cause: You might not have restarted the computer after installing the product
software. Or, there might have been another problem with the computer.
If this did not solve the issue, try the next solution.
Solution 4: Uninstall and reinstall the product
To uninstall and reinstall the product
1. Disconnect the USB cable between the product and the computer.
2. On the Windows taskbar, click Start, Printers and Faxes.
3. Right-click the product and select Delete.
4. Wait several seconds, and then reconnect the product to the computer with the
USB cable.
5. Follow any onscreen prompts to reinstall the product.
Cause: There might have been a problem when you originally installed the product.
If this did not solve the issue, try the next solution.
Solution 5: Uninstall and reinstall the HP Photosmart Software
Solution: Uninstall the complete HP Photosmart Software from the computer and
then reinstall it using the CD that came with your product.
To uninstall and reinstall the software
1. On the Windows taskbar, click Start, Settings, Control Panel.
2. Double-click Add/Remove Programs.
3. Remove all the items that are related to the HP scanning software.
A message appears on the computer to restart after removing some programs
from the Add/Remove Programs list.
4. Select Click here to restart later.
5. Disconnect the product from your computer and then restart your computer.
NOTE: It is important that you disconnect the product before restarting your
computer. Do not connect the product to your computer until after you have
reinstalled the software.
6. Insert the HP Photosmart CD-ROM into your computer’s CD-ROM drive and then
start the Setup program.
NOTE: If the Setup program does not appear, locate the setup.exe file on
the CD-ROM drive and double-click it.
Errors
183
Troubleshooting
Solution: Uninstall the product from the Printers and Faxes control panel and then
reinstall it.
Chapter 13
7. Follow the onscreen instructions and the instructions provided in the Setup Guide
that came with the product.
8. If you are still having trouble scanning, remove the following additional
applications from the Add/Remove Programs list, if they are present.
CAUTION: If the computer is manufactured by HP or Compaq, do not
remove any applications other than those listed below.
•
•
•
•
•
•
Troubleshooting
•
•
•
•
•
HP Imaging device functions
HP Document Viewer
HP Photosmart Essential
HP Image Zone
HP Photo and imaging gallery
HP Photosmart, Officejet, Deskjet, (with product name and software version
number)
HP Software update
HP Share to web
HP Solution Center
HP Director
HP Memories Disk Greeting Card Creator 32
Cause: There might have been a problem when you originally installed the
HP Photosmart Software.
If this did not solve the issue, try the next solution.
Solution 6: Contact HP support for service
Solution: If you have completed all of the steps provided in the previous solutions
and are still having a problem, contact HP support for service.
Go to: www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for technical
support.
Cause: You might need assistance to enable the product or software to function
properly.
Missing HP Photosmart Software
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•
•
•
184
Solution 1: Install the HP Photosmart Software
Solution 2: Turn on the product
Solution 3: Turn on the computer
Solution 4: Check the connection from the product to your computer
Troubleshooting
Solution 1: Install the HP Photosmart Software
Solution: Install the HP Photosmart Software that came with the product. If it is
installed, restart your computer.
To install the HP Photosmart Software
1. Insert the product CD-ROM into your computer’s CD-ROM drive and then start
the Setup program.
2. When prompted, click Install More Software to install the HP Photosmart
Software.
3. Follow the onscreen instructions and the instructions provided in the Setup Guide
that came with the product.
Cause: The HP Photosmart Software was not installed.
If this did not solve the issue, try the next solution.
Solution 2: Turn on the product
Turn on the product.
Troubleshooting
Solution:
Cause: The product was turned off.
If this did not solve the issue, try the next solution.
Solution 3: Turn on the computer
Solution:
Turn on the computer
Cause: The computer was turned off.
If this did not solve the issue, try the next solution.
Solution 4: Check the connection from the product to your computer
Solution: Check the connection from the product to your computer. Verify that the
USB cable is securely plugged into the USB port on the back of the product. Make
Errors
185
Chapter 13
sure the other end of the USB cable is plugged into a USB port on your computer.
After the cable is connected properly, turn off the product and then on again.
Troubleshooting
For more information on setting up the product and connecting it to your computer,
see the Setup Guide that came with the product.
Cause:
The product was not properly connected to the computer.
File messages
The following is a list of file-related error messages:
•
•
•
•
•
•
•
•
Error reading or writing the file
Unreadable files. NN files could not be read
Photos not found
File not found
File format not supported
Invalid file name
Supported file types for the product
File corrupted
Error reading or writing the file
Solution:
Cause:
Check to see if you have the right folder and file name.
The product software could not open or save the file.
Unreadable files. NN files could not be read
Solution: Reinsert the memory card in the product. If this does not work, retake the
photos with your digital camera. If you already transferred the files to your computer,
try printing those files by using the HP Photosmart Software. The copies might not
be damaged.
Cause:
186
Troubleshooting
Some of the files on the inserted memory card were damaged.
Photos not found
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•
Solution 1: Reinsert the memory card
Solution 2: Print photos from the computer
Solution 1: Reinsert the memory card
Solution: Reinsert the memory card. If this does not work, retake the photos with
your digital camera. If you already transferred the files to your computer, try printing
those files by using the HP Photosmart Software. The copies might not be damaged.
Cause: Some of the files on the inserted memory card were damaged.
If this did not solve the issue, try the next solution.
Solution: Take some photos with your digital camera, or if you previously saved
photos on your computer, you can print them using the HP Photosmart Software.
Cause: No photos were found on the memory card.
File not found
Solution:
Close some applications and try the task again.
Cause: There was not enough available memory on your computer to create a print
preview file.
File format not supported
Solution: Open the file in another application, and save it in a format that the HP
software recognizes.
Cause: The HP software did not recognize or support the file format of the image
you are trying to open or save. If the file extension indicates it is a supported file type,
the file might be corrupted.
Invalid file name
Solution:
Make sure that you are not using any invalid symbols in the file name.
Cause: The file name you entered was invalid.
Supported file types for the product
The product software only recognizes JPG and TIF images.
Errors
187
Troubleshooting
Solution 2: Print photos from the computer
Chapter 13
File corrupted
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•
Solution 1: Reinsert the memory card in the product
Solution 2: Reformat the memory card in your digital camera.
Solution 1: Reinsert the memory card in the product
Solution: Reinsert the memory card in the product. If this does not work, retake the
photos with your digital camera. If you already transferred the files to your computer,
try printing those files by using the HP Photosmart Software. The copies might not
be damaged.
Cause:
Some of the files on the inserted memory card were damaged.
If this did not solve the issue, try the next solution.
Solution 2: Reformat the memory card in your digital camera.
Troubleshooting
Solution: Check the computer screen for an error message telling you that the
images on the memory card are corrupted.
If the file system on the card is corrupt, reformat the memory card in your digital
camera.
CAUTION: Reformatting the memory card will delete any photos stored on the
card. If you have previously transferred the photos from your memory card to a
computer, try printing the photos from the computer. Otherwise, you will need to
retake any photos you might have lost.
Cause:
The memory card file system was corrupted.
General user messages
The following is a list of messages related to common user errors:
•
•
•
•
•
•
•
•
•
•
188
Cannot crop
Borderless printing error
Memory card error
Disconnected
Out of disk space
Card access error
Use only one card at a time
Card is inserted incorrectly
Card is damaged
Card is not fully inserted
Troubleshooting
Cannot crop
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•
Solution 1: Close some applications or restart your computer
Solution 2: Empty the Recycle Bin on your desktop
Solution 1: Close some applications or restart your computer
Solution: Close all unnecessary applications. This includes applications that run in
the background, such as screensavers and virus checkers. (If you turn off your virus
checker, remember to turn it back on after you finish.) Try restarting your computer
to clear the memory. You might need to purchase more RAM. Refer to the
documentation that came with your computer.
Cause: The computer did not have enough memory.
Solution 2: Empty the Recycle Bin on your desktop
Solution: Empty the Recycle Bin on your desktop. You might also need to remove
files from the hard disk; for example, delete temporary files.
Cause: For scanning, there must be at least 50 MB of space available on your
computer's hard disk.
Borderless printing error
Solution: Borderless printing cannot occur with only the black print cartridge
installed. Install the tri-color print cartridge.
For more information, see:
“Replace the print cartridges” on page 71
Cause: The product was in ink-backup mode with only the black print cartridge
installed, and a borderless print job was initiated.
Memory card error
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•
Solution 1: Remove all but one memory card
Solution 2: Push the memory card all the way forward
Solution 1: Remove all but one memory card
Solution: Remove all but one memory card. The product reads the remaining
memory card and displays the first photo stored on the memory card.
Errors
189
Troubleshooting
If this did not solve the issue, try the next solution.
Chapter 13
Cause:
time.
There were two or more memory cards inserted into the product at the same
If this did not solve the issue, try the next solution.
Solution 2: Push the memory card all the way forward
Solution:
stops.
Cause:
Remove the memory card and reinsert it in the memory card slot until it
You had not fully inserted the memory card.
Disconnected
Solution: Make sure your computer is turned on and is connected to the product.
Also make sure you installed the software that came with the product.
For more information, see:
Troubleshooting
Cause: Several situations caused this error message to appear.
• Your computer was not turned on.
• Your computer was not connected to the product.
• The software that came with the product was not installed correctly.
• The software that came with the product was installed, but it was not running.
Out of disk space
Solution:
Cause:
task.
Close some applications and try the task again.
There was not enough available memory on your computer to perform the
Card access error
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•
Solution 1: Remove all but one memory card
Solution 2: Push the memory card all the way forward
Solution 1: Remove all but one memory card
Solution: Remove all but one memory card. The product reads the remaining
memory card and displays the first photo stored on the memory card.
Cause:
time.
There were two or more memory cards inserted into the product at the same
If this did not solve the issue, try the next solution.
190
Troubleshooting
Solution 2: Push the memory card all the way forward
Solution:
stops.
Remove the memory card and reinsert it in the memory card slot until it
Cause: You had not fully inserted the memory card.
Use only one card at a time
Solution:
You can insert only one memory card at a time.
If more than one memory card is inserted, the green Photo light (near the memory
card slots) will blink rapidly, and an error message will appear on the computer screen.
Remove the additional memory card to resolve the problem.
Cause: Multiple memory cards were inserted in the product.
Solution: Turn the memory card so that the label faces up and the contacts are
facing the product, and then push the card forward into the appropriate slot until the
Photo light turns on.
If the memory card is not inserted properly, the product will not respond and the green
Photo light (near the memory card slots) will blink rapidly.
After the memory card has been inserted properly, the Photo light will blink green for
a few seconds, and then remain lit.
Cause: The card was inserted backwards or upside down.
Card is damaged
Solution: Reformat your memory card in your camera or format your memory card
in a Windows XP computer by selecting the FAT format. For more information, see
the documentation that came with your digital camera.
CAUTION: Reformatting the memory card will delete any photos stored on the
card. If you have previously transferred the photos from your memory card to a
computer, try printing the photos from the computer. Otherwise, you will need to
retake any photos you might have lost.
Cause: You formatted the card on a Windows XP computer. By default, Windows
XP will format a memory card of 8 MB or less and 64 MB or more with the FAT32
format. Digital cameras and other devices use the FAT (FAT16 or FAT12) format and
cannot recognize a FAT32 formatted card.
Card is not fully inserted
Solution: Make sure you fully insert the memory card into the appropriate slot on
the product.
Errors
191
Troubleshooting
Card is inserted incorrectly
Chapter 13
If the memory card is not inserted properly, the product will not respond and the green
Photo light (near the memory card slots) will blink rapidly.
After the memory card has been inserted properly, the Photo light will blink green for
a few seconds, and then remain lit.
Cause:
The memory card was not fully inserted.
Paper messages
The following is a list of paper-related error messages:
•
•
•
•
•
•
•
•
Paper upside down
Paper orientation error
Cannot l
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