HP | C4640 | User's Manual | HP C4640 User's Manual

HP Photosmart C4600 series
Windows Help
HP Photosmart C4600 series
1
HP Photosmart C4600 series Help..........................................................................................3
2
Get to know the HP Photosmart
Printer parts................................................................................................................................5
Control panel features................................................................................................................6
4
Print
Print documents........................................................................................................................13
Print photos..............................................................................................................................14
Print envelopes.........................................................................................................................20
Print on specialty media...........................................................................................................21
Print a Web page......................................................................................................................22
5
Scan
Scan to a computer..................................................................................................................27
Scan to a memory card............................................................................................................28
6
Copy
Copy text or mixed documents.................................................................................................31
7
Reprint photos........................................................................................................................35
8
Save photos............................................................................................................................37
9
Work with cartridges
Check the estimated ink levels.................................................................................................39
Replace the cartridges..............................................................................................................40
Order ink supplies.....................................................................................................................42
Cartridge warranty information.................................................................................................43
10 Solve a problem
HP support................................................................................................................................45
Uninstall and reinstall the software...........................................................................................48
Setup troubleshooting...............................................................................................................49
Print quality troubleshooting.....................................................................................................57
Print troubleshooting.................................................................................................................72
Memory card troubleshooting...................................................................................................77
Copy troubleshooting................................................................................................................81
Scan troubleshooting................................................................................................................84
Errors........................................................................................................................................86
12 Technical information
Notice......................................................................................................................................123
Specifications.........................................................................................................................123
Environmental product stewardship program.........................................................................124
Regulatory notices..................................................................................................................128
Index............................................................................................................................................131
1
Contents
Contents
Contents
2
HP Photosmart C4600 series Help
For information about the HP Photosmart, see:
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•
•
•
•
•
•
•
“Get to know the HP Photosmart” on page 5
“Print” on page 13
“Scan” on page 27
“Copy” on page 31
“Reprint photos” on page 35
“Save photos” on page 37
“Work with cartridges” on page 39
“Technical information” on page 123
HP Photosmart C4600 series Help
1
HP Photosmart C4600 series Help
3
Chapter 1
HP Photosmart C4600 series Help
4
HP Photosmart C4600 series Help
2
Get to know the HP Photosmart
•
•
Printer parts
Control panel features
Printer parts
1
Color graphics display (also referred to as the display)
2
Control panel
3
On button
4
Photo light
5
Memory card slot for Memory Stick cards
6
Memory card slot for Secure Digital and xD cards
7
Paper tray
8
Paper tray extender (also referred to as the tray extender)
9
Cartridge door
10
Cartridge access area
11
Print carriage
12
Glass
13
Lid-backing
14
Lid
15
Rear door
16
Rear USB port
17
Power connection (Use only with the power adapter supplied by HP.)
Get to know the HP Photosmart
Get to know the HP Photosmart
Figure 2-1 Printer parts
5
Chapter 2
Control panel features
Figure 2-2 Control panel features
2.
Get to know the HP Photosmart
6
1
Back: Returns to the previous screen.
2
Cancel: Stops the current operation, restores default settings, and clears the current photo
selection.
3
OK: Selects a menu setting, value, or photo.
4
Scan: From the Home screen, opens the Scan Menu. When viewing screens other than the
Home screen, selects options related to the current display.
5
Photo: From the Home screen, opens the Photo Menu. When viewing screens other than the
Home screen, selects options related to the current display.
6
Copy: From the Home screen, opens the Copy Menu. When viewing screens other than the
Home screen, selects options related to the current display.
Get to know the HP Photosmart
3
Paper basics
You can load many different types and sizes of paper in the HP Photosmart, including
letter or A4 paper, photo paper, transparencies, and envelopes.
By default, the HP Photosmart is set to detect the size and type of paper you load in the
input tray automatically and then adjust its settings to generate the highest quality output
for that paper. If you are using special papers, such as photo paper, transparency film,
envelopes, or labels, or if you experience poor print quality using the automatic setting,
you can manually set the paper size and type for print and copy jobs.
This section contains the following topics:
•
•
•
Recommended papers for photo printing
Recommended papers for printing
Load media
Recommended papers for photo printing
If you want the best print quality, HP recommends using HP papers that are specifically
designed for the type of project you are printing.
Depending on your country/region, some of these papers might not be available.
HP Advanced Photo Paper
This thick photo paper features an instant-dry finish for easy handling without smudging.
It resists water, smears, fingerprints, and humidity. Your prints have a look and feel
comparable to a store-processed photo. It is available in several sizes, including A4, 8.5
x 11 inch, 10 x 15 cm (4 x 6 inch) (with or without tabs), 13 x 18 cm (5 x 7 inch), and two
finishes - glossy or soft gloss (satin matte). For longer-lasting photos, it is acid-free.
NOTE: Sensors in your Auto Sense-enabled HP Photosmart scan the Auto Sense
marks and automatically adjust printer settings—including paper type, print quality,
and size—for faster printing and outstanding quality. You will even get an alert if your
paper is loaded incorrectly. When you print using tabbed photo papers, Auto Sense
technology will ensure your printer adjusts to avoid printing on the tab.
HP Everyday Photo Paper
Print colorful, everyday snapshots at a low cost, using paper designed for casual photo
printing. This affordable, photo paper dries quickly for easy handling. Get sharp, crisp
images when you use this paper with any inkjet printer. It is available in semi-gloss finish
in several sizes, including A4, 8.5 x 11 inch, and 10 x 15 cm (4 x 6 inch) (with or without
tabs). For longer-lasting photos, it is acid-free.
Paper basics
7
Paper basics
To ensure you have HP photo papers with Auto sense look for this symbol on the package:
Chapter 3
HP Photo Value Pack
HP Photo Value Packs conveniently package original HP cartridges and HP Advanced
Photo Paper to save you time and take the guesswork out of printing affordable
professional photos with your HP Photosmart. Original HP inks and HP Advanced Photo
Paper have been designed to work together so your photos are long lasting and vivid,
print after print. Great for printing out an entire vacation’s worth of photos or multiple prints
to share.
To order HP papers and other supplies, go to www.hp.com/buy/supplies. If prompted,
choose your country/region, follow the prompts to select your product, and then click one
of the shopping links on the page.
NOTE: At this time, some portions of the HP Web site are available in English only.
Recommended papers for printing
If you want the best print quality, HP recommends using HP papers that are specifically
designed for the type of project you are printing.
Depending on your country/region, some of these papers might not be available.
HP Advanced Photo Paper
This thick photo paper features an instant-dry finish for easy handling without smudging.
It resists water, smears, fingerprints, and humidity. Your prints have a look and feel
comparable to a store-processed photo. It is available in several sizes, including A4, 8.5
x 11 inch, 10 x 15 cm (4 x 6 inch) (with or without tabs), 13 x 18 cm (5 x 7 inch), and two
finishes - glossy or soft gloss (satin matte). It is acid-free for longer lasting documents.
HP Everyday Photo Paper
Print colorful, everyday snapshots at a low cost, using paper designed for casual photo
printing. This affordable, photo paper dries quickly for easy handling. Get sharp, crisp
images when you use this paper with any inkjet printer. It is available in semi-gloss finish
in several sizes, including A4, 8.5 x 11 inch, and 10 x 15 cm (4 x 6 inch) (with or without
tabs). For longer-lasting photos, it is acid-free.
HP Brochure Paper or HP Superior Inkjet Paper
These papers are glossy-coated or matte-coated on both sides for two-sided use. They
are the perfect choice for near-photographic reproductions and business graphics for
report covers, special presentations, brochures, mailers, and calendars.
HP Premium Presentation Paper or HP Professional Paper
These papers are heavy two-sided matte papers perfect for presentation, proposals,
reports, and newsletters. They are heavyweight for an impressive look and feel.
Paper basics
HP Bright White Inkjet Paper
HP Bright White Inkjet Paper delivers high-contrast colors and sharp text. It is opaque
enough for two-sided color usage with no show-through, which makes it ideal for
newsletters, reports, and flyers. It features ColorLok Technology for less smearing, bolder
blacks, and vivid colors.
8
Paper basics
HP Printing Paper
HP Printing Paper is a high-quality multifunction paper. It produces documents that look
and feel more substantial than documents printed on standard multipurpose or copy
paper. It features ColorLok Technology for less smearing, bolder blacks, and vivid colors.
It is acid-free for longer lasting documents.
HP Office Paper
HP Office Paper is a high-quality multifunction paper. It is suitable for copies, drafts,
memos, and other everyday documents. It features ColorLok Technology for less
smearing, bolder blacks, and vivid colors. It is acid-free for longer lasting documents.
HP Iron-On Transfers
HP Iron-on Transfers (for color fabrics or for light or white fabrics) are the ideal solution
for creating custom T-shirts from your digital photos.
HP Premium Inkjet Transparency Film
HP Premium Inkjet Transparency Film make your color presentations vivid and even more
impressive. This film is easy to use and handle and dries quickly without smudging.
HP Photo Value Pack
HP Photo Value Packs conveniently package original HP cartridges and HP Advanced
Photo Paper to save you time and take the guesswork out of printing affordable
professional photos with your HP Photosmart. Original HP inks and HP Advanced Photo
Paper have been designed to work together so your photos are long lasting and vivid,
print after print. Great for printing out an entire vacation’s worth of photos or multiple prints
to share.
To order HP papers and other supplies, go to www.hp.com/buy/supplies. If prompted,
choose your country/region, follow the prompts to select your product, and then click one
of the shopping links on the page.
Recommended papers for printing
9
Paper basics
ColorLok
HP recommends plain papers with the ColorLok logo for printing and copying of everyday
documents. All papers with the ColorLok logo are independently tested to meet high
standards of reliability and print quality, and produce documents with crisp, vivid color,
bolder blacks, and dry faster than ordinary plain papers. Look for papers with the ColorLok
logo in a variety of weights and sizes from major paper manufacturers.
Chapter 3
NOTE: At this time, some portions of the HP Web site are available in English only.
Load media
▲ Do one of the following:
Load small-size paper
a. Lower paper tray.
Slide paper-width guide outwards.
b. Load paper.
Insert stack of photo paper into paper tray with short edge forward and print
side down.
Slide stack of paper forward until it stops.
NOTE: If the photo paper you are using has perforated tabs, load photo
paper so that tabs are closest to you.
Slide paper-width guide inward until it stops at edge of paper.
Paper basics
10
Paper basics
Load full-size paper
a. Lower paper tray.
Slide paper-width guide outwards.
b. Load paper.
Insert stack of paper into paper tray with short edge forward and print side
down.
Paper basics
Slide stack of paper forward until it stops.
Slide paper-width guide inward until it stops at edge of paper.
Load media
11
Chapter 3
Related topics
“Information on paper” on page 12
Information on paper
The HP Photosmart is designed to work well with most paper types. Test a variety of
paper types before buying a large quantity. Find a paper type that works well and is easy
to purchase. HP papers are designed for the best quality results. In addition, follow these
tips:
•
•
•
•
•
•
•
Do not use paper that is too thin, that has a slick texture, or that stretches easily. It
can feed incorrectly through the paper path, causing paper jams.
Store photo media in its original packaging inside a resealable plastic bag on a flat
surface in a cool, dry place. When you are ready to print, remove only the paper you
plan to use immediately. When you have finished printing, return any unused photo
paper to the plastic bag.
Do not leave unused photo paper in the input tray. The paper might start to curl, which
might reduce the quality of your printouts. Curled paper can also cause paper jams.
Always hold photo paper by the edges. Fingerprints on photo paper can reduce print
quality.
Do not use paper that is heavily textured. It can cause graphics or text to print
improperly.
Do not combine different paper types and paper sizes in the input tray; the entire stack
of paper in the input tray must be the same size and type.
Store printed photos under glass or in a storage book to prevent bleeding over time
from high humidity.
Paper basics
12
Paper basics
4
Print
“Print documents” on page 13
Print
“Print photos” on page 14
“Print envelopes” on page 20
“Print on specialty media” on page 21
“Print a Web page” on page 22
Related topics
• “Load media” on page 10
• “Recommended papers for photo printing” on page 7
• “Recommended papers for printing” on page 8
Print documents
Most print settings are automatically handled by the software application. You need to
change the settings manually only when you change print quality, print on specific types
of paper or transparency film, or use special features.
To print from a software application
1. Make sure you have paper loaded in the input tray.
2. On the File menu in your software application, click Print.
3. Make sure the product is the selected printer.
4. If you need to change settings, click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
NOTE: When printing a photo, you must select options for the specific photo
paper and photo enhancement.
Print
13
Chapter 4
5. Select the appropriate options for your print job by using the features available in the
Advanced, Printing Shortcuts, Features, and Color tabs.
TIP: You can easily select the appropriate options for your print job by choosing
one of the predefined print tasks on the Printing Shortcuts tab. Click a type of
print task in the Printing Shortcuts list. The default settings for that type of print
task are set and summarized on the Printing Shortcuts tab. If necessary, you
can adjust the settings here and save your custom settings as a new printing
shortcut. To save a custom printing shortcut, select the shortcut and click Save
As. To delete a shortcut, select the shortcut and click Delete.
Print
6. Click OK to close the Properties dialog box.
7. Click Print or OK to begin printing.
Related topics
• “Recommended papers for printing” on page 8
• “Load media” on page 10
• “View the print resolution” on page 23
• “Printing shortcuts” on page 24
• “Set the default print settings” on page 25
• “Stop the current job” on page 121
Print photos
•
•
“Print photos saved on your computer” on page 14
“Print photos from a memory card” on page 16
Print photos saved on your computer
To print a borderless image
1. Remove all paper from the input tray.
2. Place the photo paper print side down on the right side of the input tray.
3. On the File menu in your software application, click Print.
4. Make sure the product is the selected printer.
5. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
14
Print
6. Click the Features tab.
7. In the Size list, click the size of photo paper loaded in the input tray.
If a borderless image can be printed on the specified size, the Borderless printing
check box is enabled.
8. In the Paper Type drop-down list, click More, and then select the appropriate paper
type.
9. Select the Borderless printing check box if it is not already checked.
If the borderless paper size and paper type are not compatible, the product software
displays an alert and allows you to select a different type or size.
10. Click OK, and then click Print or OK in the Print dialog box.
NOTE: Do not leave unused photo paper in the input tray. The paper might start
to curl, which could reduce the quality of your printout. Photo paper should be flat
before printing.
To print a photo on photo paper
1. Load paper in the input tray.
2. On the File menu in your software application, click Print.
3. Make sure the product is the selected printer.
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. Click the Features tab.
6. In the Basic Options area, from the Paper Type drop-down list, select More. Then,
select the appropriate photo paper type.
7. In the Resizing Options area, from the Size drop-down list, select More. Then, select
the appropriate paper size.
If the paper size and paper type are not compatible, the printer software displays an
alert and allows you to select a different type or size.
Print photos
15
Print
NOTE: You cannot print a borderless image if the paper type is set to Plain
paper or to a type of paper other than a photo paper.
Chapter 4
8. In the Basic Options area, select a high print quality, such as Best, from the Print
Quality drop-down list.
NOTE: To achieve the highest dpi resolution, you can use the Maximum dpi
setting with supported types of photo paper. If Maximum dpi is not listed in the
Print quality drop-down list, you can enable it from the Advanced tab. For more
information, see “Print using Maximum dpi” on page 23.
Print
9. In the HP Real Life Technologies area, click the Photo fix drop-down list and select
from the following options:
• Off: applies no HP Real Life Technologies to the image.
• Basic: enhances low-resolution images; moderately adjusts image sharpness.
10. Click OK to return to the Properties dialog box.
11. (Optional) If you want to print the photo in black and white, click the Color tab and
select the Print in grayscale check box. From the drop-down list, select one of the
following options:
• High Quality: uses all the available colors to print your photo in grayscale. This
creates smooth and natural shades of gray.
• Black Ink Only: uses black ink to print your photo in grayscale. The gray shading
is created by varying patterns of black dots, which might result in a grainy image.
12. Click OK, and then click Print or OK in the Print dialog box.
NOTE: Do not leave unused photo paper in the input tray. The paper might start to
curl, which could reduce the quality of your printout. Photo paper should be flat before
printing.
Related topics
• “Recommended papers for photo printing” on page 7
• “Load media” on page 10
• “Print using Maximum dpi” on page 23
• “View the print resolution” on page 23
• “Printing shortcuts” on page 24
• “Set the default print settings” on page 25
• “Stop the current job” on page 121
Print photos from a memory card
▲ Do one of the following:
Print photo on small-size paper
a. Load paper.
Load up to 10 x 15 cm (4 x 6 inch) photo paper in paper tray.
16
Print
Print
b. Select project type.
Press button next to Photo on Home screen.
Press button next to Memory Card Print.
c. Insert memory.
1
Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate,
Memory Stick Duo or Pro Duo (adapter optional), Memory Stick Pro-HG Duo (adapter
optional), or Memory Stick Micro (adapter required)
2
MultiMediaCard (MMC), MMC Plus, Secure MultiMedia Card, MMC Mobile (RS-MMC;
adapter required), Secure Digital (SD), Secure Digital Mini, Secure Digital High
Capacity (SDHC), TransFlash MicroSD Card (adapter required), or xD-Picture card
3
CompactFlash (CF) types I and II
4
Front USB port (for storage devices)
d. Select photo.
Press button next to Select.
Press same button to increase number of copies.
Press OK.
e. Print photo.
Press OK.
Print photos
17
Chapter 4
Print photo on full-size paper
a. Load paper.
Load full-size photo paper in paper tray.
Print
b. Select project type.
Press the button next to Photo on Home screen.
Press the button next to Memory Card Print.
c. Insert memory.
1
Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate,
Memory Stick Duo or Pro Duo (adapter optional), Memory Stick Pro-HG Duo (adapter
optional), or Memory Stick Micro (adapter required)
2
MultiMediaCard (MMC), MMC Plus, Secure MultiMedia Card, MMC Mobile (RS-MMC;
adapter required), Secure Digital (SD), Secure Digital Mini, Secure Digital High
Capacity (SDHC), TransFlash MicroSD Card (adapter required), or xD-Picture card
3
CompactFlash (CF) types I and II
4
Front USB port (for storage devices)
d. Select photo.
Press button next to Select.
Press same button to increase the number of copies.
18
Print
Press OK.
Press button next to Photo Size.
Press button next to 8.5 x 11 to change paper size.
e. Print photo.
Press Print.
Print
Print passport photos
a. Load paper.
Load full-size photo paper in paper tray.
b. Select project type.
Press button next to Photo on Home screen.
Press button next to Passport Photo Print.
c. Insert memory.
Print photos
19
Chapter 4
Print
1
Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate,
Memory Stick Duo or Pro Duo (adapter optional), Memory Stick Pro-HG Duo (adapter
optional), or Memory Stick Micro (adapter required)
2
MultiMediaCard (MMC), MMC Plus, Secure MultiMedia Card, MMC Mobile (RS-MMC;
adapter required), Secure Digital (SD), Secure Digital Mini, Secure Digital High
Capacity (SDHC), TransFlash MicroSD Card (adapter required), or xD-Picture card
3
CompactFlash (CF) types I and II
4
Front USB port (for storage devices)
d. Select photo.
Press button next to Select.
Press same button to increase number of copies.
Press OK.
Press button next to 2 x 2 inches to select paper size.
e. Print photo.
Press OK.
Related topics
• “Recommended papers for photo printing” on page 7
• “Stop the current job” on page 121
Print envelopes
With the HP Photosmart, you can print on a single envelope, a group of envelopes, or
label sheets designed for inkjet printers.
20
Print
To print a group of addresses on labels or envelopes
1. Print a test page on plain paper first.
2. Place the test page on top of the label sheet or envelope, and hold both up to the
light. Check the spacing for each block of text. Make adjustments as needed.
3. Load the labels or envelopes into the main input tray.
4. Slide the paper-width guide inward against the stack of labels or envelopes until the
guide stops.
5. If you are printing on envelopes, do the following:
a. Display the print settings, and click the Features tab.
b. In the Resizing Options area, click the appropriate envelope size in the Size list.
6. Click OK, and then click Print or OK in the Print dialog box.
Related topics
• “Paper basics” on page 7
• “View the print resolution” on page 23
• “Printing shortcuts” on page 24
• “Set the default print settings” on page 25
• “Stop the current job” on page 121
Print on specialty media
To reverse an image for iron-on transfers
1. On the File menu in your software application, click Print.
2. Make sure the product is the selected printer.
3. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
4. Click the Features tab.
5. In the Paper Type drop-down list, click More, and then select HP Iron-on Transfer
from the list.
6. If the selected size is not what you want, click an appropriate size in the Size list.
7. Click the Advanced tab.
8. In the Features area, select the Mirror Image check box.
9. Click OK, and then click Print or OK in the Print dialog box.
NOTE: To prevent jams, manually feed the iron-on transfer sheets into the input
tray one sheet at a time.
To print on transparencies
1. Load the transparency into the input tray.
2. On the File menu in your software application, click Print.
Print on specialty media
21
Print
CAUTION: Do not use envelopes with clasps or windows. They can get stuck in
the rollers and cause paper jams.
Chapter 4
3. Make sure the product is the selected printer.
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. Click the Features tab.
6. In the Basic Options area, from the Paper Type drop-down list, select More. Then
select the appropriate paper type.
Print
TIP: If you want to make notations on the back of the transparencies and erase
them later without scratching the original, click the Advanced tab, and select the
Mirror Image check box.
7. In the Resizing Options area, from the Size drop-down list, select More. Then, select
an appropriate size.
8. Click OK, and then click Print or OK in the Print dialog box.
NOTE: The product automatically waits for transparencies to dry before
releasing them. Ink dries slower on film than on plain paper. Make sure you allow
enough time for the ink to dry before handling the transparency.
Related topics
• “Paper basics” on page 7
• “View the print resolution” on page 23
• “Printing shortcuts” on page 24
• “Set the default print settings” on page 25
• “Stop the current job” on page 121
Print a Web page
You can print a Web page from your Web browser on the HP Photosmart.
If you use Internet Explorer 6.0 or higher for Web browsing, you can use HP Smart Web
Printing to ensure simple, predictable web printing with control over what you want and
how you want it printed. You can access HP Smart Web Printing from the toolbar in
Internet Explorer. For more information about HP Smart Web Printing, see the help file
provided with it.
To print a Web page
1. Make sure you have paper loaded in the main input tray.
2. On the File menu in your Web browser, click Print.
The Print dialog box appears.
3. Make sure the product is the selected printer.
4. If your Web browser supports it, select the items on the Web page that you want to
include in the printout.
For example, in Internet Explorer, click the Options tab to select options such as As
laid out on screen, Only the selected frame, and Print all linked documents.
5. Click Print or OK to print the Web page.
22
Print
TIP: To print Web pages correctly, you might need to set your print orientation to
Landscape.
Print using Maximum dpi
To get the most benefit from maximum dpi mode, use it to print high-quality images such
as digital photographs. When you select the maximum dpi setting, the printer software
displays the optimized dots per inch (dpi) that the HP Photosmart printer will print. Printing
in maximum dpi is supported on the following paper-types only:
•
•
•
•
HP Premium Plus Photo Paper
HP Premium Photo Paper
HP Advanced Photo Paper
Photo Hagaki cards
Printing in maximum dpi takes longer than printing with other settings and requires a large
amount of disk space.
To print in Maximum dpi mode
1. Make sure you have paper loaded in the input tray.
2. On the File menu in your software application, click Print.
3. Make sure the product is the selected printer.
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. Click the Advanced tab.
6. In the Features area, select the Enable maximum dpi setting check box.
7. Click the Features tab.
8. In the Paper Type drop-down list, click More, and then select the appropriate paper
type.
9. In the Print Quality drop-down list, click Maximum dpi.
NOTE: To find out what dpi the product will print based on the paper type and
print quality settings you selected, click Resolution.
10. Select any other print settings that you want, and then click OK.
Related topics
“View the print resolution” on page 23
View the print resolution
The printer software displays the print resolution in dots per inch (dpi). The dpi varies
according to the paper type and print quality that you select in the printer software.
View the print resolution
23
Print
Use maximum dpi mode to print high-quality, sharp images.
Chapter 4
Print
To view the print resolution
1. Make sure you have paper loaded in the input tray.
2. On the File menu in your software application, click Print.
3. Make sure the product is the selected printer.
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. Click the Features tab.
6. In the Paper Type drop-down list, select the type of paper that you have loaded.
7. In the Print Quality drop-down list, select the appropriate print quality setting for your
project.
8. Click the Resolution button to view the print resolution dpi for the paper type and
print quality combination you selected.
Printing shortcuts
Use printing shortcuts to print with print settings that you use often. The printer software
has several specially designed printing shortcuts that are available in the Printing
Shortcuts list.
NOTE: When you select a printing shortcut the appropriate printing options are
automatically displayed. You can leave them as is, change them, or create your own
shortcuts for commonly used tasks.
Use the Printing Shortcuts tab for the following print tasks:
•
•
•
•
•
•
•
General Everyday Printing: Print documents quickly.
Photo Printing–Borderless: Print to the top, bottom, and side edges of 10 x 15 cm
(4 x 6 inch) and 13 x 18 cm (5 x 7 inch) HP Photo Papers.
Paper-saving Printing: Print two-sided documents with mutliple pages on same
sheet to reduce paper usage.
Photo Printing–With White Borders: Print a photo with a white border around the
edges.
Fast/Economical Printing: Produce draft-quality printouts quickly.
Presentation Printing: Print high-quality documents, including letters and
transparencies.
Two-sided (Duplex) Printing: Print two-sided pages with the HP Photosmart
manually.
To create a printing shortcut
1. On the File menu in your software application, click Print.
2. Make sure the product is the selected printer.
3. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
4. Click the Printing Shortcuts tab.
24
Print
5. In the Printing Shortcuts list, click a printing shortcut.
The print settings for the selected printing shortcut are displayed.
6. Change the print settings to those you want in the new printing shortcut.
7. Click Save as and type a name for the new printing shortcut, and then click Save.
The printing shortcut is added to the list.
Print
To delete a printing shortcut
1. On the File menu in your software application, click Print.
2. Make sure the product is the selected printer.
3. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
4. Click the Printing Shortcuts tab.
5. In the Printing Shortcuts list, click the printing shortcut that you want to delete.
6. Click Delete.
The printing shortcut is removed from the list.
NOTE: Only the shortcuts that you have created can be deleted. The original HP
shortcuts cannot be deleted.
Set the default print settings
If there are settings that you frequently use for printing, you might want to make them the
default print settings so they are already set when you open the Print dialog box from
within your software application.
To change the default print settings
1. In the HP Solution Center, click Settings, point to Print Settings, and then click
Printer Settings.
2. Make changes to the print settings, and click OK.
Set the default print settings
25
Chapter 4
Print
26
Print
5
Scan
•
•
•
“Scan to a computer” on page 27
“Scan to a memory card” on page 28
“Scan and reprint photos” on page 35
Scan to a computer
Scan
To scan to a computer
1. Load original.
a. Lift lid on product.
b. Load original print side down on right front corner of glass.
Scan
27
Chapter 5
c. Close lid.
2. Connect to computer.
3. Start scan.
a. Press button next to Scan.
b. Press button next to Scan to PC.
Related topics
“Stop the current job” on page 121
Scan to a memory card
To save a scan to a memory card
1. Load original.
a. Lift lid on product.
Scan
b. Load original print side down on right front corner of glass.
28
Scan
Scan
c. Close lid.
2. Select Scan.
a. Press button next to Scan.
b. Press button next to Scan to Memory Card.
3. Insert memory.
1
Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate,
Memory Stick Duo or Pro Duo (adapter optional), Memory Stick Pro-HG Duo (adapter
optional), or Memory Stick Micro (adapter required)
2
MultiMediaCard (MMC), MMC Plus, Secure MultiMedia Card, MMC Mobile (RS-MMC;
adapter required), Secure Digital (SD), Secure Digital Mini, Secure Digital High Capacity
(SDHC), TransFlash MicroSD Card (adapter required), or xD-Picture card
3
CompactFlash (CF) types I and II
4
Front USB port (for storage devices)
4. Start scan.
▲ Press button next to Scan to Memory Card.
Related topics
“Stop the current job” on page 121
Scan to a memory card
29
Chapter 5
Scan
30
Scan
6
Copy
•
•
“Copy text or mixed documents” on page 31
“Copy photos (reprint)” on page 35
Copy text or mixed documents
Copy text or mixed documents
▲ Do one of the following:
Black and White copy
a. Load paper.
Load full-size paper in paper tray.
Copy
b. Load original.
Lift lid on product.
Load original print side down on right front corner of glass.
Copy
31
Chapter 6
Close lid.
c. Select Copy.
Press button next to Copy.
Press button next to Black Copy .
Press button next to Actual Size.
Press button next to Copies to increase number of copies to two.
d. Start copy.
Press OK.
Color copy
a. Load paper.
Load full-size paper in paper tray.
Copy
b. Load original.
Lift lid on product.
32
Copy
Load original print side down on right front corner of glass.
Copy
Close lid.
c. Select Copy.
Press button next to Copy.
Press button next to Color Copy .
Press button next to Actual Size.
Press button next to Copies to increase number of copies to two.
d. Start copy.
Press OK.
Related topics
• “Change the copy settings” on page 34
• “Stop the current job” on page 121
Copy text or mixed documents
33
Chapter 6
Change the copy settings
To set the paper size from the control panel
1. Press the button next to Copy.
2. Select the copy type.
3. Press the button next to 8.5 x 11 Plain.
To set the copy size from the control panel
1. Press the button next to Copy.
2. Select the copy type.
3. Press the button next to Actual Size.
To set the number of copies from the control panel
1. Press the button next to Copy.
2. Select the copy type.
3. Press the button next to Copies to increase the number of copies.
Copy
34
Copy
Reprint photos
To reprint an original photo
1. Load paper.
▲ Load up to 13 x 18 cm (5 x 7 inch) photo paper in paper tray.
2. Select project type.
a. Press button next to Photo on Home screen.
b. Press button next to Photo Original Reprint.
c. Press OK.
3. Load original.
a. Lift lid on product.
b. Load original print side down on right front corner of glass.
Reprint photos
7
Reprint photos
35
Chapter 7
c. Close lid.
4. Reprint photo.
a. Press OK.
b. Press Prints to increase number of copies to two.
c. Press OK.
Related topics
“Stop the current job” on page 121
Reprint photos
36
Reprint photos
Save photos
You can use the HP Photosmart Software installed on your computer to transfer photos
from a memory card to your computer’s hard drive for advanced photo editing, sharing
photos online, and printing from your computer.
Before transferring photos to your computer, you need to remove the memory card from
your digital camera and insert it in the appropriate memory card slot on the
HP Photosmart.
NOTE: The HP Photosmart must be connected to a computer that has the HP
Photosmart Software installed on it.
To save photos
1. Insert your memory card into the appropriate slot on the product.
The software opens on your computer.
2. Follow the onscreen prompts on your computer to save the photos to your computer.
NOTE: Only images that were not previously saved are copied to your computer.
Save photos
37
Save photos
8
Chapter 8
Save photos
38
Save photos
9
Work with cartridges
•
•
•
•
Check the estimated ink levels
Replace the cartridges
Order ink supplies
Cartridge warranty information
Check the estimated ink levels
NOTE: If you have installed a refilled or remanufactured cartridge, or a cartridge that
has been used in another printer, the ink level indicator might be inaccurate or
unavailable.
NOTE: Ink level warnings and indicators provide estimates for planning purposes
only. When you receive a low-ink warning message, consider having a replacement
cartridge available to avoid possible printing delays. You do not have to replace the
cartridges until the print quality is unacceptable.
NOTE: Ink from the cartridges is used in the printing process in a number of different
ways, including in the initialization process, which prepares the product and cartridges
for printing, and in printhead servicing, which keeps print nozzles clear and ink flowing
smoothly. In addition, some residual ink is left in the cartridge after it is used. For more
information, see www.hp.com/go/inkusage.
To check the ink levels from the HP Photosmart Software
1. In the HP Solution Center, click Settings, point to Print Settings, and then click
Printer Toolbox.
NOTE: You can also open the Printer Toolbox from the Print Properties dialog
box. In the Print Properties dialog box, click the Features tab, and then click the
Printer Services button.
The Printer Toolbox appears.
2. Click the Estimated Ink Level tab.
The estimated ink levels for the ink cartridges appear.
Related topics
“Order ink supplies” on page 42
Work with cartridges
39
Work with cartridges
You can easily check the ink supply level to determine how soon you might need to
replace a cartridge. The ink supply level shows an estimate of the amount of ink remaining
in the cartridges.
Chapter 9
Replace the cartridges
To replace the cartridges
1. Check that power is on.
2. Remove cartridge.
a. Open cartridge access door.
Work with cartridges
Wait for print carriage to move to center of the product.
b. Lightly press down on the cartridge to release it, then remove it from slot.
1
Cartridge slot for tri-color cartridge
2
Cartridge slot for black cartridge
3. Insert new cartridge.
a. Remove cartridge from packaging.
b. Remove plastic tape by using the pink pull tab.
40
Work with cartridges
Work with cartridges
c. Line up colored shaped icons, then slide cartridge into slot until it clicks into place.
d. Close cartridge door.
4. Align cartridges.
a. When prompted, press OK to print a cartridge alignment page.
b. Load page print side down on right front corner of glass, and then press OK to
scan page.
c. Remove alignment page and recycle or discard it.
Related topics
• “Order ink supplies” on page 42
• “Ink-backup mode” on page 42
Replace the cartridges
41
Chapter 9
Order ink supplies
To learn which HP supplies work with your product, order supplies online, or create a
printable shopping list, open HP Solution Center, and select the online shopping feature.
Cartridge information and links to online shopping also appear on ink alert messages. In
addition, you can find cartridge information and order online by visiting www.hp.com/buy/
supplies.
NOTE: Ordering cartridges online is not supported in all countries/regions. If it is not
supported in your country/region, contact a local HP reseller for information about
purchasing cartridges.
Ink-backup mode
Work with cartridges
Use the ink-backup mode to operate the HP Photosmart with only one print cartridge.
The ink-backup mode is initiated when a print cartridge is removed from the print cartridge
carriage. During ink-backup mode, the product can only print jobs from the computer.
You cannot initiate a print job from the control panel (such as copying or scanning an
original).
NOTE: When the HP Photosmart operates in ink-backup mode, a message is
displayed on screen. If the message is displayed and two print cartridges are installed
in the product, verify that the protective piece of plastic tape has been removed from
each print cartridge. When plastic tape covers the print cartridge contacts, the product
cannot detect that the print cartridge is installed.
For more information about ink-backup mode, see the following topics:
•
•
Ink-backup mode output
Exit ink-backup mode
Ink-backup mode output
Printing in ink-backup mode slows the HP Photosmart and affects the quality of printouts.
Installed print cartridge
Result
Black print cartridge
Colors print as grayscale.
Tri-color print cartridge
Colors print but black is grayed and is not a true black.
Photo print cartridge
Colors print as grayscale.
NOTE: HP does not recommend using the photo print cartridge for ink-backup mode.
Exit ink-backup mode
Install two print cartridges in the HP Photosmart to exit ink-backup mode.
For information about installing a print cartridge, see “Replace the cartridges”
on page 40.
42
Work with cartridges
Cartridge warranty information
The HP cartridge warranty is applicable when the product is used in its designated HP
printing device. This warranty does not cover HP ink products that have been refilled,
remanufactured, refurbished, misused, or tampered with.
For a copy of the HP Limited Warranty Statement, see the printed documentation that
came with the product.
Cartridge warranty information
43
Work with cartridges
During the warranty period the product is covered as long as the HP ink is not depleted
and the end of warranty date has not been reached. The end of warranty date, in YYYY/
MM/DD format, may be found on the product as indicated:
Chapter 9
Work with cartridges
44
Work with cartridges
10 Solve a problem
This section contains the following topics:
•
•
•
•
•
•
•
•
•
HP support
Uninstall and reinstall the software
Setup troubleshooting
Print quality troubleshooting
Print troubleshooting
Memory card troubleshooting
Copy troubleshooting
Scan troubleshooting
Errors
HP support
•
•
•
Support process
HP support by phone
Additional warranty options
If you have a problem, follow these steps:
1. Check the documentation that came with the product.
2. Visit the HP online support Web site at www.hp.com/support. HP online support is
available to all HP customers. It is the fastest source for up-to-date product
information and expert assistance and includes the following features:
• Fast access to qualified online support specialists
• Software and driver updates for the product
• Valuable product and troubleshooting information for common problems
• Proactive product updates, support alerts, and HP newsgrams that are available
when you register the product
3. Call HP support. Support options and availability vary by product, country/region, and
language.
HP support by phone
Phone support options and availability vary by product, country/region, and language.
This section contains the following topics:
•
•
•
•
Phone support period
Placing a call
Support phone numbers
After the phone support period
Solve a problem
45
Solve a problem
Support process
Chapter 10
Phone support period
One year of phone support is available in North America, Asia Pacific, and Latin America
(including Mexico). To determine the duration of phone support in Europe, the Middle
East, and Africa, go to www.hp.com/support. Standard phone company charges apply.
Placing a call
Call HP support while you are in front of the computer and the product. Be prepared to
provide the following information:
•
•
•
•
Product name (HP Photosmart C4600 series)
Serial number (located on the back or bottom of the product)
Messages that appear when the situation occurs
Answers to these questions:
◦ Has this situation happened before?
◦ Can you re-create it?
◦ Did you add any new hardware or software to your computer at about the time
that this situation began?
◦ Did anything else occur prior to this situation (such as a thunderstorm, product
was moved, etc.)?
For the list of support phone numbers, see “Support phone numbers” on page 46.
Support phone numbers
The support phone numbers and associated costs listed here are those in effect at the
time of publication and are applicable only for calls made on a land line. Different rates
may apply for mobile phones.
For the most current HP list of telephone support numbers and call costs information, see
www.hp.com/support.
Solve a problem
46
Solve a problem
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After the phone support period
After the phone support period, help is available from HP at an additional cost. Help may
also be available at the HP online support Web site: www.hp.com/support. Contact your
HP dealer or call the support phone number for your country/region to learn more about
support options.
HP support
47
Chapter 10
Additional warranty options
Extended service plans are available for the HP Photosmart at additional costs. Go to
www.hp.com/support, select your country/region and language, then explore the services
and warranty area for information about the extended service plans.
Uninstall and reinstall the software
If your installation is incomplete, or if you connected the USB cable to the computer before
prompted by the software installation screen, you might need to uninstall and then
reinstall the software. Do not simply delete the HP Photosmart application files from your
computer. Make sure to remove them properly using the uninstall utility provided when
you installed the software that came with the HP Photosmart.
To uninstall and reinstall the software
1. On the Windows taskbar, click Start, Settings, Control Panel (or just Control
Panel).
2. Double-click Add/Remove Programs (or click Uninstall a program).
3. Select HP Photosmart All-in-One Driver Software, and then click Change/
Remove.
Follow the onscreen instructions.
4. Disconnect the product from your computer.
5. Restart your computer.
NOTE: It is important that you disconnect the product before restarting your
computer. Do not connect the product to your computer until after you have
reinstalled the software.
6. Insert the product CD-ROM into your computer’s CD-ROM drive and then start the
Setup program.
Solve a problem
NOTE: If the Setup program does not appear, locate the setup.exe file on the
CD-ROM drive and double-click it.
NOTE: When the computer is turned on, a software group called the Terminate
and Stay Resident (TSR) programs automatically loads. These programs activate
some of the computer utilities, such as the anti-virus software, that are not required
for the computer to function. Occasionally, TSR's prevent the HP software from
loading so that it does not install properly. In Windows Vista and Windows XP,
use the MSCONFIG utility to prevent TSR programs and services from starting
up.
7. Follow the onscreen instructions and the instructions provided in the Setup Guide that
came with the product.
When the software installation is complete, the HP Digital Imaging Monitor icon appears
in the Windows system tray.
48
Solve a problem
To verify that the software is properly installed, double-click the HP Solution Center icon
on the desktop. If the HP Solution Center shows the essential icons (Scan Picture and
Scan Document), the software has been properly installed.
Setup troubleshooting
This section contains setup troubleshooting information for the product.
Many issues are caused when the product is connected to the computer using a USB
cable before the HP Photosmart software is installed on the computer. If you connected
the product to your computer before the software installation screen prompts you to do
so, you must follow these steps:
Solve a problem
Troubleshooting common setup issues
1. Disconnect the USB cable from the computer.
2. Uninstall the software (if you have already installed it).
3. Restart your computer.
4. Turn off the product, wait one minute, then restart it.
5. Reinstall the HP Photosmart software.
CAUTION: Do not connect the USB cable to the computer until prompted by the
software installation screen.
This section contains the following topics:
•
•
•
•
•
•
•
•
The product will not turn on
I connected the USB cable, but I am having problems using the product with my
computer
After setting up the product, it does not print
When I insert the CD-ROM into my computer’s CD-ROM drive, nothing happens
The Minimum System Checks screen appears
I received a message that an Unknown Error has occurred
A red X appears on the USB connect prompt
The registration screen does not appear
Setup troubleshooting
49
Chapter 10
The product will not turn on
Try the following solutions if there are no light indications, no noise, and no movement
from the product when you turn it on.
•
•
•
•
•
Solution 1: Make sure you use the power cord that came with the product
Solution 2: Reset the product
Solution 3: Press the On button more slowly
Solution 4: Contact HP to replace the power supply
Solution 5: Contact HP support for service
Solution 1: Make sure you use the power cord that came with the product
Solution:
• Make sure the power cord is firmly connected to both the product and the power
adapter. Plug the power cord into a power outlet, surge protector, or power strip.
Solve a problem
•
•
•
1
Power connection
2
Power cord and adapter
3
Power outlet
If you are using a power strip, make sure the power strip is turned on. Or, try
plugging the product directly into a power outlet.
Test the power outlet to make sure it is working. Plug in an appliance that you
know works, and see if the appliance has power. If not, then there might be a
problem with the power outlet.
If you plugged the product into a switched outlet, make sure the outlet is switched
on. If it is switched to on but still does not work, then there might be a problem
with the power outlet.
Cause:
The product was not being used with the power cord provided.
If this did not solve the issue, try the next solution.
Solution 2: Reset the product
Solution: Turn off the product, and then unplug the power cord. Plug the power
cord back in, and then press the On button to turn on the product.
50
Solve a problem
Cause: The product experienced an error.
If this did not solve the issue, try the next solution.
Solution 3: Press the On button more slowly
Solution: The product might not respond if you press the On button too quickly.
Press the On button once. It might take a few minutes for the product to turn on. If
you press the On button again during this time, you might turn the product off.
CAUTION: If the product still does not turn on, it might have a mechanical failure.
Unplug the product from the power outlet.
Contact HP support for service.
Go to: www.hp.com/support. If prompted, choose your country/region, and then
click Contact HP for information on calling for technical support.
Cause: You pressed the On button too quickly.
If this did not solve the issue, try the next solution.
Solution 4: Contact HP to replace the power supply
Solution:
Contact HP support to request a power supply for the product.
Go to: www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for information
on calling for technical support.
Cause: The power supply was not intended for use with this product.
Solution 5: Contact HP support for service
Solution: If you have completed all of the steps provided in the previous solutions
and are still having a problem, contact HP support for service.
Go to: www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for technical
support.
Cause: You might need assistance to enable the product or software to function
properly.
I connected the USB cable, but I am having problems using the product with my
computer
Solution: You must first install the software that came with the product before
connecting the USB cable. During installation, do not plug in the USB cable until
prompted by the onscreen instructions.
Setup troubleshooting
51
Solve a problem
If this did not solve the issue, try the next solution.
Chapter 10
Once you have installed the software, connecting your computer to the product with
a USB cable is straightforward. Simply plug one end of the USB cable into the back
of your computer and the other into the back of the product. You can connect to any
USB port on the back of your computer.
For more information on installing the software and connecting the USB cable, see
the Setup Guide that came with the product.
Cause: The USB cable was connected before the software was installed.
Connecting the USB cable before you are prompted can cause errors.
After setting up the product, it does not print
Solve a problem
Solution:
• Look at the On button located on the product. If it is not lit, the product is turned
off. Make sure the power cord is firmly connected to the product and plugged into
a power outlet. Press the On button to turn on the product.
• Make sure the print cartridges are installed.
• Make sure you have paper loaded in the input tray.
• Make sure that the product does not have a paper jam.
• Check that the print carriage is not jammed.
Open the front access door to access the print carriage area. Remove any objects
that are blocking the print carriage, including any packing materials. Turn off the
product, and then turn it on again.
• Print a test page to see if the product can print and is communicating with the
computer.
• Make sure that the print queue is not paused. If it is, choose the appropriate setting
to resume printing. For more information about accessing the print queue, see
the documentation that came with the operating system installed on your
computer.
52
Solve a problem
•
•
•
•
•
•
•
Check the USB cable. If you are using an older cable, it might not be working
properly. Try connecting it to another product to see if the USB cable works. If
you experience problems, the USB cable might need to be replaced. Also verify
that the cable does not exceed 3 meters (9.8 feet) in length.
Make sure your computer is USB ready and that you are using a supported
operating system. For more information, see the Readme file.
Check the connection from the product to your computer. Verify that the USB
cable is securely plugged into the USB port on the back of the product. Make sure
the other end of the USB cable is plugged into a USB port on your computer. After
the cable is connected properly, turn off the product, and then turn it on again.
If you are connecting the product through a USB hub, make sure the hub is turned
on. If the hub is on, try connecting directly to your computer.
Check other printers or scanners. You might need to disconnect older products
from your computer.
Try connecting the USB cable to another USB port on your computer. After you
check the connections, try restarting your computer. Turn off the product, and
then turn it on again.
After you check the connections, try restarting your computer. Turn off the
product, and then turn it on again.
If necessary, remove and then install the software you installed with the product
again. For more information, see “Uninstall and reinstall the software”
on page 48.
For more information on setting up the product and connecting it to your computer,
see the Setup Guide that came with the product.
Cause: The product and computer were not communicating with each other.
Setup troubleshooting
53
Solve a problem
•
Chapter 10
When I insert the CD-ROM into my computer’s CD-ROM drive, nothing happens
Solution:
If the installation does not run automatically, you can start it manually.
To start the installation from a Windows computer
1. On the Windows taskbar, click Start.
2. Depending on your operating system, do one of the following:
• In Windows Vista: In Start Search, type d:\setup.exe, and then press
Enter.
• In Windows XP: Click Run (or click Accessories, and then Run). When the
Run dialog box appears, type d:\setup.exe, and then click OK.
If your CD-ROM drive is not assigned to drive letter D, enter the appropriate drive
letter.
Cause:
The installation failed to run automatically.
The Minimum System Checks screen appears
Solution: Click Details to see what the specific problem is, and then correct the
problem before attempting to install the software.
Cause:
Your system did not meet the minimum requirements to install the software.
I received a message that an Unknown Error has occurred
Solution:
Uninstall the software completely, and then reinstall it.
To uninstall the software and reset the product
1. Disconnect and reset the product.
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To disconnect and reset the product
a. Make sure the product is turned on.
b. Press the On button to turn off the product.
c. Disconnect the power cord from the back of the product.
d. Reconnect the power cord to the back of the product.
e. Press the On button to turn on the product.
2. Uninstall the software completely.
NOTE: It is important that you follow the uninstall procedure carefully to
ensure you have removed the software completely from the computer, before
reinstalling it.
To uninstall the software completely
a. On the Windows taskbar, click Start, Settings, Control Panel, (or just
Control Panel).
b. Double-click Add/Remove Programs (or click Uninstall a program).
c. Remove all the items that are related to the HP Photosmart Software.
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CAUTION: If the computer is manufactured by HP or Compaq, do not
remove any applications other than those listed below.
•
•
•
•
•
•
HP Imaging device functions
HP Document Viewer
HP Photosmart Essential
HP Image Zone
HP Photo and imaging gallery
HP Photosmart, Officejet, Deskjet (with the product name and software
version number)
• HP Software update
• HP Share to Web
• HP Solution Center
• HP Director
• HP Memories Disk Greeting Card Creator 32
d. Go to C:\Program Files\HP or C:\Program Files\HewlettPackard (for some older products) and delete the Digital Imaging
folder.
e. Go to C:\WINDOWS and rename the twain_32 folder to twain_32 old.
3. Turn off programs that run in the background.
NOTE: When the computer is turned on, a software group called the
Terminate and Stay Resident (TSR) programs automatically loads. These
programs activate some of the computer utilities, such as the anti-virus
software, but are not required for the computer to function. Occasionally,
TSR's prevent the HP software from loading so that it does not install properly.
In Windows Vista and Windows XP, use the MSCONFIG utility to prevent TSR
programs and services from starting up.
Solve a problem
To turn off programs that run in the background
a. On the Windows taskbar, click Start.
b. Depending on your operating system, do one of the following:
• In Windows Vista: In Start Search, type MSCONFIG, and then press
Enter.
When the User Account Control dialog box appears, click Continue.
• In Windows XP: Click Run. When the Run dialog box appears, type
MSCONFIG, and then press Enter.
The MSCONFIG utility application appears.
c. Click the General tab.
d. Click Selective Startup.
e. If there is a check mark next to Load Startup Items, click the check mark to
remove it.
f. Click the Services tab, and select the Hide All Microsoft Services box.
g. Click Disable all.
Setup troubleshooting
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Chapter 10
h. Click Apply, and then click Close.
NOTE: If you receive a message stating Access is denied while making
changes, click OK and continue. The message will not prevent you from
making the changes.
i.
Click Restart to apply the changes to the computer during the next restart.
After the computer restarts, the You’ve used system configuration utility
to make changes to the way windows starts message appears.
j. Click the check box next to Do not show this message again.
4. Run the Disk Cleanup utility to delete temporary files and folders.
To run the Disk Cleanup utility
a. On the Windows taskbar, click Start, click Programs or All Programs, and
then click Accessories.
b. Click System Tools, and then click Disk Cleanup.
The Disk Cleanup analyzes the hard drive and then presents a report with a
list of components to delete.
c. Select the appropriate check boxes to remove the unnecessary components.
More information about the Disk Cleanup utility
The Disk Cleanup utility frees hard disk space on your computer by doing the
following:
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• Deleting temporary Internet files
• Deleting downloaded program files
• Emptying the Recycle Bin
• Deleting files from your temporary folder
• Deleting files created by other Windows tools
• Removing optional Windows components that you do not use
d. After selecting the components to remove, click OK.
5. Install the software.
To install the software
a. Insert software CD into the CD-ROM drive of the computer.
The software installation will start automatically.
NOTE: If the installation does not run automatically, from the Windows
Start menu, click Start Search (or Run). In the Start Search (or Run
dialog box), type d:\setup.exe, and then press Enter. (If your CD-ROM
drive is not assigned to drive letter D, enter the appropriate drive letter.)
b. Follow the prompts on the computer screen to install the software.
6. Try using the product again.
Cause:
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The source of the error was unknown.
A red X appears on the USB connect prompt
Solution:
again.
Check that the product is turned on, and then try the USB connection
To retry the USB connection
1. Verify that the USB cable is set up properly as follows:
• Unplug the USB cable and plug it in again or try plugging the USB cable into
a different USB port.
• Do not attach the USB cable to a keyboard.
• Verify that the USB cable is 3 meters (9.8 feet) or less in length.
• If you have several USB devices attached to your computer, you might want
to unplug the other devices during the installation.
2. Unplug the product power cord, and then plug it in again.
3. Verify that the USB cable and power cord are plugged in.
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4. Click Retry to retry the connection.
5. Continue with the installation and restart the computer when prompted.
Cause: The USB connection between the product and the computer failed.
The registration screen does not appear
Solution: You can access the registration (Sign up now) screen from the Windows
taskbar by clicking Start, pointing to Programs or All Programs, HP, Photosmart
C4600 series, and then clicking Product Registration.
Cause: The registration screen did not launch automatically.
Print quality troubleshooting
Use this section to solve these print quality problems:
•
Wrong, inaccurate, or bleeding colors
Print quality troubleshooting
57
Chapter 10
•
•
•
•
•
•
•
•
•
Ink is not filling the text or graphics completely
The printout has a horizontal band of distortion near the bottom of a borderless print
Printouts have horizontal streaks or lines
Printouts are faded or have dull colors
Printouts seem blurry or fuzzy
Printouts have vertical streaks
Printouts are slanted or skewed
Ink streaks on the back of the paper
The text edges are jagged
Wrong, inaccurate, or bleeding colors
If your printout has one of the following print quality problems, try the solutions in this
section for help.
•
•
Colors look different than what you expected.
For example, the colors in your graphic or photo look one way on your computer
screen but print out differently, or magenta was replaced with cyan in your printout.
Colors run into each other, or look like they are smeared on the page. The edges
might have a feathering appearance instead of being sharp and defined.
Try the following solutions if the colors appear wrong, inaccurate, or bleed into each other.
•
•
•
•
•
•
Solution 1: Make sure you are using genuine HP print cartridges
Solution 2: Make sure paper is loaded correctly in the input tray
Solution 3: Check the paper type
Solution 4: Check to see if the product is in ink-backup mode
Solution 5: Check the print settings
Solution 6: Clean or replace the print catridges
Solution 1: Make sure you are using genuine HP print cartridges
Solution:
Check to see if your print cartridges are genuine HP print cartridges.
Solve a problem
HP recommends that you use genuine HP print cartridges. Genuine HP print
cartridges are designed and tested with HP printers to help you easily produce great
results, time after time.
NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Printer
service or repairs required as a result of using a non-HP supply will not be covered
under warranty.
If you believe you purchased genuine HP print cartridges, go to:
www.hp.com/go/anticounterfeit
Cause:
Non-HP print cartridges were being used.
If this did not solve the issue, try the next solution.
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Solve a problem
Solution 2: Make sure paper is loaded correctly in the input tray
Solution: Make sure the paper is loaded correctly and that it is not wrinkled or too
thick.
• Load paper with the side you want to print on facing down. For example, if you
are loading glossy photo paper, load the paper with the glossy side down.
• Make sure the paper lays flat in the input tray and is not wrinkled. If the paper is
too close to the print head during printing, the ink might be smeared. This can
happen if the paper is raised, wrinkled, or very thick, such as a mailing envelope.
For more information, see:
“Load media” on page 10
Cause: The paper was loaded incorrectly, or it was wrinkled or too thick.
If this did not solve the issue, try the next solution.
Solution 3: Check the paper type
Solution: HP recommends that you use HP papers or any other paper type that is
appropriate for the product.
Always make sure the paper you are printing on is flat. For best results when printing
images, use HP Advanced Photo Paper.
Store photo media in its original packaging inside a resealable plastic bag on a flat
surface in a cool, dry place. When you are ready to print, remove only the paper you
plan to use immediately. When you have finished printing, return any unused photo
paper to the plastic bag. This will prevent the photo paper from curling.
NOTE: There is no problem with the ink supplies and replacing the print
cartridges is unnecessary.
For more information, see:
“Recommended papers for printing” on page 8
“Information on paper” on page 12
Solve a problem
•
•
Cause: The wrong kind of paper was loaded in the input tray.
If this did not solve the issue, try the next solution.
Solution 4: Check to see if the product is in ink-backup mode
Solution: Check to see if the the product is printing in ink-backup mode, with only
one print cartridge installed.
If the product is in ink-backup mode, text and photo quality will differ from those printed
when using both print cartridges.
Print quality troubleshooting
59
Chapter 10
If you are satisfied with the print quality, continue printing in ink-backup mode. Or,
replace the missing print cartridge.
For more information, see:
•
•
“Ink-backup mode” on page 42
“Replace the cartridges” on page 40
Cause:
mode.
A print cartridge was missing and the product was printing in ink-backup
If this did not solve the issue, try the next solution.
Solution 5: Check the print settings
Solution: Check the print settings.
• Check the print settings to see if the color settings are incorrect.
For example, check to see if the document is set to print in grayscale. Or, check
to see if advanced color settings such as saturation, brightness, or color tone, are
set to modify the appearance of colors.
• Check the print quality setting and make sure it matches the type of paper loaded
in the product.
You might need to choose a lower print quality setting, if colors are running into
each other. Or, choose a higher setting if you are printing a high-quality photo,
and then make sure photo paper such as HP Premium Photo Papers, is loaded
in the input tray.
NOTE: On some computer screens, colors might appear differently than they do
when printed on paper. In this case, there is nothing wrong with the product, print
settings, or print cartridges. No further troubleshooting is required.
For more information, see:
•
•
“Recommended papers for printing” on page 8
“Recommended papers for photo printing” on page 7
Solve a problem
Cause:
The print settings were set incorrectly.
If this did not solve the issue, try the next solution.
Solution 6: Clean or replace the print catridges
Solution:
Check the estimated ink levels in the print cartridges.
NOTE: Ink level warnings and indicators provide estimates for planning
purposes only. When you receive a low-ink warning message, consider having a
replacement cartridge available to avoid possible printing delays. You do not need
to replace the print cartridges until print quality becomes unacceptable.
If there is ink remaining in the print cartridges, but you are still noticing a problem,
print a self-test report to determine if there is a problem with the print cartridges. If the
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Solve a problem
self-test report shows a problem, clean the print cartridges. If the problem persists,
you might need to replace the print cartridges.
For more information, see:
“Check the estimated ink levels” on page 39
Cause: The print cartridges needed to be cleaned or there was insufficient ink.
Ink is not filling the text or graphics completely
Try the following solutions if the ink is not filling the text or image completely so that it
appears that parts are missing or blank.
•
•
•
•
•
Solution 1: Check the print settings
Solution 2: Check the paper type
Solution 3: Make sure you are using genuine HP print cartridges
Solution 4: Check the print catridges
Solution 5: Replace the print cartridge
Solution 1: Check the print settings
Solution: Check the print settings.
• Check the paper type setting to make sure it matches the type of paper loaded in
the input tray.
• Check the quality setting. Use a higher quality setting to increase the amount of
ink used for printing.
For more information, see:
“Print using Maximum dpi” on page 23
Cause: The paper type or print quality settings were set incorrectly.
Solution 2: Check the paper type
Solution: HP recommends that you use HP papers or any other paper type that is
appropriate for the product.
Always make sure the paper you are printing on is flat. For best results when printing
images, use HP Advanced Photo Paper.
Store photo media in its original packaging inside a resealable plastic bag on a flat
surface in a cool, dry place. When you are ready to print, remove only the paper you
plan to use immediately. When you have finished printing, return any unused photo
paper to the plastic bag. This will prevent the photo paper from curling.
NOTE: There is no problem with the ink supplies and replacing the print
cartridges is unnecessary.
Print quality troubleshooting
61
Solve a problem
If this did not solve the issue, try the next solution.
Chapter 10
For more information, see:
•
•
“Recommended papers for printing” on page 8
“Information on paper” on page 12
Cause:
The wrong kind of paper was loaded in the input tray.
If this did not solve the issue, try the next solution.
Solution 3: Make sure you are using genuine HP print cartridges
Solution:
Check to see if your print cartridges are genuine HP print cartridges.
HP recommends that you use genuine HP print cartridges. Genuine HP print
cartridges are designed and tested with HP printers to help you easily produce great
results, time after time.
NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Printer
service or repairs required as a result of using a non-HP supply will not be covered
under warranty.
If you believe you purchased genuine HP print cartridges, go to:
www.hp.com/go/anticounterfeit
Cause:
Non-HP print cartridges were being used.
If this did not solve the issue, try the next solution.
Solution 4: Check the print catridges
Solution:
Check the estimated ink levels in the print cartridges.
Solve a problem
NOTE: Ink level warnings and indicators provide estimates for planning
purposes only. When you receive a low-ink warning message, consider having a
replacement cartridge available to avoid possible printing delays. You do not need
to replace the print cartridges until print quality becomes unacceptable.
If there is ink remaining in the print cartridges, but you are still noticing a problem,
print a self-test report to determine if there is a problem with the print cartridges. If the
self-test report shows a problem, clean the print cartridges. If the problem persists,
you might need to replace the print cartridges.
For more information, see:
“Check the estimated ink levels” on page 39
Cause:
The print cartridges needed to be cleaned or there was insufficient ink.
If this did not solve the issue, try the next solution.
Solution 5: Replace the print cartridge
Solution: Replace the indicated print cartridge. You can also remove the indicated
print cartridge and print using ink-backup mode.
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NOTE: During ink-backup mode, the product can only print jobs from the
computer. You cannot initiate a print job from the control panel (such as printing
a photo from a memory card).
Check to see if your print cartridge is still under warranty and end of warranty date
has not been reached.
•
•
If the end of warranty date has been reached, purchase a new print cartridge.
If the end of warranty date has not been reached, contact HP support. Go to
www.hp.com/support. If prompted, choose your country/region, and then click
Contact HP for information on calling for technical support.
Cause: The print cartridge was damaged.
The printout has a horizontal band of distortion near the bottom of a borderless
print
Try the following solutions if your borderless print has a blurry band or line on the bottom
of it.
•
•
•
Solution 1: Check the paper type
Solution 2: Use a higher print quality setting
Solution 3: Rotate the image
Solution 1: Check the paper type
Solution: HP recommends that you use HP papers or any other paper type that is
appropriate for the product.
Store photo media in its original packaging inside a resealable plastic bag on a flat
surface in a cool, dry place. When you are ready to print, remove only the paper you
plan to use immediately. When you have finished printing, return any unused photo
paper to the plastic bag. This will prevent the photo paper from curling.
NOTE: There is no problem with the ink supplies and replacing the print
cartridges is unnecessary.
For more information, see:
•
•
“Recommended papers for printing” on page 8
“Information on paper” on page 12
Cause: The wrong kind of paper was loaded in the input tray.
If this did not solve the issue, try the next solution.
Solution 2: Use a higher print quality setting
Solution: Check the quality setting. Use a higher quality setting to increase the
amount of ink used for printing.
Print quality troubleshooting
63
Solve a problem
Always make sure the paper you are printing on is flat. For best results when printing
images, use HP Advanced Photo Paper.
Chapter 10
NOTE: For maximum dpi resolution, go to the Advanced tab, and then select
Enabled from the Maximum dpi drop-down list.
For more information, see:
“Print using Maximum dpi” on page 23
Cause:
The print quality setting was set too low.
If this did not solve the issue, try the next solution.
Solution 3: Rotate the image
Solution: If the problem persists, use the software you installed with the product or
another software application to rotate your image 180 degrees so that the light blue,
gray, or brown hues in your image do not print at the bottom of the page.
Cause:
The photo image had odd hues printed near the bottom of the page.
Printouts have horizontal streaks or lines
Try the following solutions if your printout has lines, streaks, or marks on it that run across
the width of the page.
•
•
•
•
•
•
Solution 1: Make sure the paper is loaded correctly
Solution 2: Use a higher print quality setting
Solution 3: If the print cartridge was dropped, wait for it to recover
Solution 4: Clean the print cartridge nozzles
Solution 5: Check the print cartridges
Solution 6: Replace the print cartridge
Solution 1: Make sure the paper is loaded correctly
Solution:
Make sure that the paper is loaded correctly in the input tray.
Solve a problem
For more information, see:
“Load media” on page 10
Cause:
The paper was not loaded correctly.
If this did not solve the issue, try the next solution.
Solution 2: Use a higher print quality setting
Solution: Check the quality setting. Use a higher quality setting to increase the
amount of ink used for printing.
NOTE: For maximum dpi resolution, go to the Advanced tab, and then select
Enabled from the Maximum dpi drop-down list.
For more information, see:
“Print using Maximum dpi” on page 23
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Cause: The print quality setting was set too low.
If this did not solve the issue, try the next solution.
Solution 3: If the print cartridge was dropped, wait for it to recover
Solution:
Allow 30 minutes for the print cartridge to recover.
Cause: A tri-color or photo print cartridge was jarred or handled roughly during
installation.
If this did not solve the issue, try the next solution.
Solution 4: Clean the print cartridge nozzles
Solution: Check the print cartridges. If it looks as though there are fibers or dust
around the ink nozzles, clean the ink nozzle area of the print cartridge.
Cause: The print cartridge nozzles needed to be cleaned.
If this did not solve the issue, try the next solution.
Solution 5: Check the print cartridges
Solution:
Check the estimated ink levels in the print cartridges.
If there is ink remaining in the print cartridges, but you are still noticing a problem,
print a self-test report to determine if there is a problem with the print cartridges. If the
self-test report shows a problem, clean the print cartridges. If the problem persists,
you might need to replace the print cartridges.
For more information, see:
“Check the estimated ink levels” on page 39
Cause: The print cartridges needed to be cleaned or there was insufficient ink.
If this did not solve the issue, try the next solution.
Solution 6: Replace the print cartridge
Solution: Replace the indicated print cartridge. You can also remove the indicated
print cartridge and print using ink-backup mode.
NOTE: During ink-backup mode, the product can only print jobs from the
computer. You cannot initiate a print job from the control panel (such as printing
a photo from a memory card).
Print quality troubleshooting
65
Solve a problem
NOTE: Ink level warnings and indicators provide estimates for planning
purposes only. When you receive a low-ink warning message, consider having a
replacement cartridge available to avoid possible printing delays. You do not need
to replace the print cartridges until print quality becomes unacceptable.
Chapter 10
Check to see if your print cartridge is still under warranty and end of warranty date
has not been reached.
•
•
If the end of warranty date has been reached, purchase a new print cartridge.
If the end of warranty date has not been reached, contact HP support. Go to
www.hp.com/support. If prompted, choose your country/region, and then click
Contact HP for information on calling for technical support.
Cause:
The print cartridge was damaged.
Printouts are faded or have dull colors
Try the following solutions if the colors in your printout are not as bright and intense as
you expected.
•
•
•
•
•
•
Solution 1: Check the print settings
Solution 2: Check the paper type
Solution 3: If you are making a copy, place a protective sheet on the glass
Solution 4: Clean the glass
Solution 5: Check the print catridges
Solution 6: Replace the print cartridge
Solution 1: Check the print settings
Solution: Check the print settings.
• Check the paper type setting to make sure it matches the type of paper loaded in
the input tray.
• Check the quality setting. Use a higher quality setting to increase the amount of
ink used for printing.
For more information, see:
“Print using Maximum dpi” on page 23
Cause:
The paper type or print quality settings were set incorrectly.
Solve a problem
If this did not solve the issue, try the next solution.
Solution 2: Check the paper type
Solution: HP recommends that you use HP papers or any other paper type that is
appropriate for the product.
Always make sure the paper you are printing on is flat. For best results when printing
images, use HP Advanced Photo Paper.
Store photo media in its original packaging inside a resealable plastic bag on a flat
surface in a cool, dry place. When you are ready to print, remove only the paper you
plan to use immediately. When you have finished printing, return any unused photo
paper to the plastic bag. This will prevent the photo paper from curling.
NOTE: There is no problem with the ink supplies and replacing the print
cartridges is unnecessary.
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Solve a problem
For more information, see:
•
•
“Recommended papers for printing” on page 8
“Information on paper” on page 12
Cause: The wrong kind of paper was loaded in the input tray.
If this did not solve the issue, try the next solution.
Solution 3: If you are making a copy, place a protective sheet on the glass
Solution: If you are making a copy, try placing one or more clear plastic sheet
protectors directly on the glass, and then place the original print side down on top of
the sheet protectors.
Cause: The quality of the original was poor.
If this did not solve the issue, try the next solution.
Solution 4: Clean the glass
Solution:
Clean the glass and lid backing.
Cause: Debris might be stuck on the glass or on the back of the document lid; this
causes poor copy quality and slows down processing.
If this did not solve the issue, try the next solution.
Solution 5: Check the print catridges
Check the estimated ink levels in the print cartridges.
NOTE: Ink level warnings and indicators provide estimates for planning
purposes only. When you receive a low-ink warning message, consider having a
replacement cartridge available to avoid possible printing delays. You do not need
to replace the print cartridges until print quality becomes unacceptable.
If there is ink remaining in the print cartridges, but you are still noticing a problem,
print a self-test report to determine if there is a problem with the print cartridges. If the
self-test report shows a problem, clean the print cartridges. If the problem persists,
you might need to replace the print cartridges.
To clean the print cartridges from the HP Photosmart Software
1. Load letter, A4, or legal unused plain white paper into the input tray.
2. In the HP Solution Center, click Settings.
3. In the Print Settings area, click Printer Toolbox.
NOTE: You can also open the Printer Toolbox from the Print Properties
dialog box. In the Print Properties dialog box, click the Features tab, and
then click Printer Services.
The Printer Toolbox appears.
Print quality troubleshooting
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Solution:
Chapter 10
4. Click the Device Services tab.
5. Click Clean the Print Cartridges.
6. Follow the prompts until you are satisfied with the quality of the output, and then
click Done.
7. Follow the prompts until you are satisfied with the quality of the output, and then
click Done.
There are three stages of cleaning. Each stage lasts from one to two minutes,
uses one sheet of paper, and uses an increasing amount of ink. After each stage,
review the quality of the printed page. You should only initiate the next phase of
cleaning if the print quality is poor.
If print quality still seems poor after you clean the print cartridges, try cleaning the
print cartridge contacts before replacing the affected print cartridge.
For more information, see:
“Check the estimated ink levels” on page 39
Cause:
The print cartridges needed to be cleaned or there was insufficient ink.
If this did not solve the issue, try the next solution.
Solution 6: Replace the print cartridge
Solution: Replace the indicated print cartridge. You can also remove the indicated
print cartridge and print using ink-backup mode.
NOTE: During ink-backup mode, the product can only print jobs from the
computer. You cannot initiate a print job from the control panel (such as printing
a photo from a memory card).
Check to see if your print cartridge is still under warranty and end of warranty date
has not been reached.
•
•
Solve a problem
If the end of warranty date has been reached, purchase a new print cartridge.
If the end of warranty date has not been reached, contact HP support. Go to
www.hp.com/support. If prompted, choose your country/region, and then click
Contact HP for information on calling for technical support.
Cause:
The print cartridge was damaged.
Printouts seem blurry or fuzzy
Try the following solutions if your printout is not sharp or unclear.
TIP: After reviewing the solutions in this section, you can go to HP's website to see
if there is additional troubleshooting help. For more information, go to: www.hp.com/
support.
•
•
•
68
Solution 1: Check the print settings
Solution 2: Use a higher quality image
Solution 3: Print the image in a smaller size
Solve a problem
Solution 1: Check the print settings
Solution: Check the print settings.
• Check the paper type setting to make sure it matches the type of paper loaded in
the input tray.
• Check the quality setting. Use a higher quality setting to increase the amount of
ink used for printing.
For more information, see:
“Print using Maximum dpi” on page 23
Cause: The paper type or print quality settings were set incorrectly.
If this did not solve the issue, try the next solution.
Solution 2: Use a higher quality image
Solution:
Use a higher resolution image.
If you are printing a photo or graphic,and the resolution is too low, it will be blurry or
fuzzy when printed.
If a digital photo or rasterized graphic has been resized, it can be blurry or fuzzy when
printed.
Cause: The resolution of the image was low.
If this did not solve the issue, try the next solution.
Solution 3: Print the image in a smaller size
Solution:
Reduce the size of the image and then print it.
If a digital photo or rasterized graphic has been resized, it can be blurry or fuzzy when
printed.
Cause: The image was printed in a larger size.
Printouts have vertical streaks
Solution: HP recommends that you use HP papers or any other paper type that is
appropriate for the product.
Always make sure the paper you are printing on is flat. For best results when printing
images, use HP Advanced Photo Paper.
Store photo media in its original packaging inside a resealable plastic bag on a flat
surface in a cool, dry place. When you are ready to print, remove only the paper you
plan to use immediately. When you have finished printing, return any unused photo
paper to the plastic bag. This will prevent the photo paper from curling.
Print quality troubleshooting
69
Solve a problem
If you are printing a photo or graphic, and the print size is set too high, it will be blurry
or fuzzy when printed.
Chapter 10
NOTE: There is no problem with the ink supplies and replacing the print
cartridges is unnecessary.
For more information, see:
•
•
“Recommended papers for printing” on page 8
“Information on paper” on page 12
Cause:
The wrong kind of paper was loaded in the input tray.
Printouts are slanted or skewed
Try the following solutions if your printout does not appear straight on the page.
•
•
•
Solution 1: Make sure the paper is loaded correctly
Solution 2: Make sure only one type of paper is loaded
Solution 3: Ensure that the rear door is securely installed
Solution 1: Make sure the paper is loaded correctly
Solution:
Make sure that the paper is loaded correctly in the input tray.
For more information, see:
“Load media” on page 10
Cause:
The paper was not loaded correctly.
If this did not solve the issue, try the next solution.
Solution 2: Make sure only one type of paper is loaded
Solution:
Cause:
Load only one type of paper at a time.
More than one type of paper was loaded in the input tray.
If this did not solve the issue, try the next solution.
Solve a problem
Solution 3: Ensure that the rear door is securely installed
Solution:
Make sure that the rear door is securely installed.
If you removed the rear door to clear a paper jam, replace it. Gently push the door
forward until it snaps into place.
Cause:
70
Solve a problem
The rear door was not securely installed.
Ink streaks on the back of the paper
Try the following solutions if there is smeared ink on the back of your printout.
•
•
Solution 1: Print on a page of plain paper
Solution 2: Wait while the ink dries
Solution 1: Print on a page of plain paper
Solution: Print one or several pages of plain paper to soak up any excess ink in
the product.
To remove excess ink using plain paper
1. Load several sheets of plain paper in the input tray.
2. Wait five minutes.
3. Print a document with little or no text.
4. Check the back of the paper for ink. If there is still ink on the back of the paper,
try printing on another page of plain paper.
Cause: Ink accumulated inside the product, where the back of the paper rests
during printing.
If this did not solve the issue, try the next solution.
Solution 2: Wait while the ink dries
Solution: Wait at least thirty minutes for the ink inside the product to dry, then try
the print job again.
Cause: The excess ink in the product needed to dry out.
Try the following solutions if the text in your printouts is not sharp and the edges are rough.
•
•
Solution 1: Use TrueType or OpenType fonts
Solution 2: Align the print cartridges
Solution 1: Use TrueType or OpenType fonts
Solution: Use TrueType or OpenType fonts to ensure that the product is able to
print smooth fonts. When selecting a font, look for the TrueType or OpenType icon.
TrueType icon
OpenType icon
Cause: The font was a custom size.
Print quality troubleshooting
71
Solve a problem
The text edges are jagged
Chapter 10
Some software applications offer custom fonts that have jagged edges when enlarged
or printed. Also, if you want to print bitmapped text, it might have jagged edges when
enlarged or printed.
If this did not solve the issue, try the next solution.
Solution 2: Align the 
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