HP Photosmart C5500 All-in-One Printer series, PHOTOSMART C5500 User's manual

HP Photosmart C5500 All-in-One Printer series, PHOTOSMART C5500 User's manual
HP Photosmart C5500 All-in-One series
Windows Help
HP Photosmart C5500
All-in-One series
1
HP Photosmart C5500 All-in-One series Help........................................................................7
2
HP All-in-One overview
The HP All-in-One at a glance....................................................................................................9
Control panel overview.............................................................................................................10
Control panel features........................................................................................................10
Display icons.......................................................................................................................12
Display sleep state.............................................................................................................12
Menu overview..........................................................................................................................12
Copy Menu.........................................................................................................................12
Photo Menu........................................................................................................................13
Scan Menu..........................................................................................................................13
Setup Menu........................................................................................................................13
Help Menu..........................................................................................................................13
Enter text using the visual keyboard.........................................................................................14
Use the HP Photosmart Software.............................................................................................14
3
Find more information............................................................................................................17
4
Finish setting up the HP All-in-One
Set your preferences................................................................................................................19
Set your language and country/region................................................................................19
Set the default paper tray for PictBridge/DPOF/UPnP printing..........................................20
Enable faster browsing of photos.......................................................................................20
Set the energy save mode..................................................................................................21
Set the paper tray for printing from a Bluetooth device......................................................21
Restore the factory defaults................................................................................................21
Play a slideshow on the display..........................................................................................22
Connect to a computer.............................................................................................................23
Connect to a Bluetooth® device................................................................................................23
What you need for a Bluetooth connection.........................................................................23
Connect the HP All-in-One to a computer using a Bluetooth® wireless connection...........24
Manage your Bluetooth settings.........................................................................................25
5
How do I?.................................................................................................................................31
6
Load originals and load paper
Load originals...........................................................................................................................33
Choose papers for printing and copying...................................................................................34
Recommended papers for printing and copying.................................................................34
Recommended papers and media for printing only............................................................35
Papers to avoid...................................................................................................................36
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Contents
Contents
Load paper...............................................................................................................................37
Load full-size paper or small-size photo paper...................................................................37
Load postcards, Hagaki, or index cards.............................................................................40
Load envelopes..................................................................................................................42
Load other types of paper...................................................................................................44
Load a CD/DVD........................................................................................................................45
Avoid paper jams......................................................................................................................49
Print from your computer
Print from a software application..............................................................................................51
Make the HP All-in-One the default printer...............................................................................52
Change the print settings for the current job............................................................................52
Set the paper size...............................................................................................................52
Set the paper type for printing............................................................................................53
View the print resolution.....................................................................................................53
Change the print speed or quality.......................................................................................54
Change the page orientation..............................................................................................54
Scale the document size....................................................................................................55
Change the saturation, brightness, or color tone................................................................55
Preview your print job.........................................................................................................55
Change the default print settings..............................................................................................56
Printing shortcuts......................................................................................................................56
Create printing shortcuts....................................................................................................57
Delete printing shortcuts.....................................................................................................57
Perform special print jobs.........................................................................................................58
Print a borderless image.....................................................................................................58
Print a photo on photo paper..............................................................................................59
Print using Maximum dpi....................................................................................................60
Print onto a CD/DVD...........................................................................................................61
Print on both sides of the page...........................................................................................62
Print a multiple-page document as a booklet.....................................................................63
Print multiple pages on a single sheet................................................................................65
Print a multiple-page document in reverse order................................................................65
Reverse an image for iron-on transfers..............................................................................66
Print on transparencies.......................................................................................................67
Print a group of addresses on labels or envelopes............................................................67
Print a poster......................................................................................................................68
Print a Web page................................................................................................................69
Stop a print job.........................................................................................................................69
8
Use the photo features
Insert a memory card................................................................................................................71
Print photos..............................................................................................................................72
Create special projects from your photos.................................................................................74
Save photos to your computer..................................................................................................74
Contents
7
2
Contents
9
Use the scan features
Scan an image..........................................................................................................................81
Scan an original to a computer...........................................................................................81
Scan an original to a memory card.....................................................................................82
Edit a scanned image...............................................................................................................83
Edit a scanned document.........................................................................................................83
Stop scanning...........................................................................................................................84
10 Use the copy features
Make a copy.............................................................................................................................85
Preview your copy job..............................................................................................................86
Change the copy settings for the current job............................................................................86
Set the number of copies....................................................................................................87
Set the copy paper size......................................................................................................87
Set the copy paper type......................................................................................................87
Change copy speed or quality............................................................................................88
Adjust the lightness and darkness of your copy.................................................................89
Change default copy settings...................................................................................................89
Perform special copy jobs........................................................................................................90
Resize an original to fit onto letter or A4 paper..................................................................90
Crop an original..................................................................................................................91
Shift the left margin.............................................................................................................91
Improve the quality of a copy..............................................................................................92
Stop copying.............................................................................................................................92
11 Use the reprint features
Make reprints of your photos....................................................................................................93
Edit a photo before reprinting...................................................................................................93
Fix a faded original.............................................................................................................93
Rotate a photo....................................................................................................................94
Zoom and pan to crop a photo...........................................................................................94
Adjust the brightness of your photos..................................................................................95
Apply special color effects to your photos..........................................................................96
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Contents
Edit photos using the control panel..........................................................................................75
Remove red-eye.................................................................................................................75
Rotate a photo....................................................................................................................75
Zoom and pan to crop a photo...........................................................................................76
Automatically enhance your photos....................................................................................77
Print a frame around your photo.........................................................................................77
Adjust the brightness of your photos..................................................................................78
Apply special color effects to your photos..........................................................................78
Contents
12 Maintain the HP All-in-One
Work with print cartridges.........................................................................................................97
Handle the print cartridges.................................................................................................98
Check the estimated ink levels...........................................................................................98
Replace the print cartridges................................................................................................99
Use a photo print cartridge...............................................................................................103
Use the print cartridge protector.......................................................................................103
Remove ink from your skin and clothing...........................................................................104
Ink-backup mode..............................................................................................................105
Advanced print cartridge maintenance.............................................................................105
Print a self-test report.............................................................................................................114
Clean the HP All-in-One.........................................................................................................115
Clean the glass.................................................................................................................115
Clean the lid backing........................................................................................................115
Clean the exterior.............................................................................................................116
Turn off the HP All-in-One......................................................................................................116
13 Shop for ink supplies...........................................................................................................117
14 Troubleshooting
View the Readme file..............................................................................................................119
Setup troubleshooting.............................................................................................................119
The product will not turn on..............................................................................................120
After setting up the product, it does not print....................................................................123
Uninstall and reinstall the software...................................................................................130
Paper jams..............................................................................................................................131
Information on paper........................................................................................................132
Print quality troubleshooting...................................................................................................133
Wrong, inaccurate, or bleeding colors..............................................................................133
Ink is not filling the text or graphics completely................................................................136
The printout has a horizontal band of distortion near the bottom of a borderless
print...................................................................................................................................138
Printouts have horizontal streaks or lines.........................................................................139
Printouts are faded or have dull colors.............................................................................141
Printouts seem blurry or fuzzy..........................................................................................144
Printouts are slanted or skewed.......................................................................................145
Ink streaks on the back of the paper................................................................................146
Paper is not picked up from the input tray........................................................................147
The text edges are jagged................................................................................................148
Print troubleshooting...............................................................................................................149
Envelopes print incorrectly...............................................................................................150
The product is not responding..........................................................................................151
The product prints meaningless characters......................................................................154
Nothing happens when I try to print..................................................................................154
The margins are not printing as expected........................................................................158
Text or graphics are cut off at the edge of the page.........................................................159
A blank page came out while printing...............................................................................161
4
Memory card troubleshooting.................................................................................................162
The Attention light blinks when I insert my memory card or storage device.....................163
The product does not read the memory card...................................................................164
The photos on the memory card do not transfer to my computer.....................................165
Photos in a connected digital camera with PictBridge do not print...................................167
Scan troubleshooting..............................................................................................................167
Scan fails..........................................................................................................................168
Text is incorrect or missing...............................................................................................170
The scan feature does not work.......................................................................................171
Copy troubleshooting..............................................................................................................172
Nothing happens when I try to copy.................................................................................172
Fit to Page is not working as expected............................................................................174
The image is cropped when I make a borderless copy....................................................175
A borderless copy has white space around the edges.....................................................176
CD/DVD print troubleshooting................................................................................................177
The product does not detect the CD/DVD holder.............................................................177
The product does not detect a CD/DVD on the holder.....................................................179
The product is printing on a non-printable area of my disc...............................................180
The ink on the CD/DVD is not drying................................................................................181
Errors......................................................................................................................................182
Product messages............................................................................................................182
File messages...................................................................................................................230
General user messages...................................................................................................232
Paper messages...............................................................................................................237
Power and connection messages.....................................................................................242
Print cartridge messages..................................................................................................245
15 HP warranty and support
Warranty.................................................................................................................................269
Print cartridge warranty information........................................................................................269
Support process.....................................................................................................................269
Before you call HP support.....................................................................................................270
HP support by phone..............................................................................................................270
Phone support period.......................................................................................................271
Placing a call....................................................................................................................271
After the phone support period.........................................................................................271
Additional warranty options....................................................................................................271
HP Quick Exchange Service (Japan).....................................................................................272
HP Korea customer support...................................................................................................272
Prepare the HP All-in-One for shipment.................................................................................273
Remove the print cartridges before shipment...................................................................273
Remove the control panel faceplate.................................................................................273
Pack the HP All-in-One...........................................................................................................274
16 Technical information
Specifications.........................................................................................................................277
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Contents
Contents
Contents
Environmental product stewardship program.........................................................................278
Paper use.........................................................................................................................278
Plastics.............................................................................................................................279
Material safety data sheets...............................................................................................279
Recycling program............................................................................................................279
HP inkjet supplies recycling program...............................................................................279
Energy Star® notice.........................................................................................................279
Disposal of waste equipment by users in private households in the European
Union................................................................................................................................280
Regulatory notices..................................................................................................................280
Regulatory model identification number...........................................................................281
FCC statement..................................................................................................................281
Notice to users in Korea...................................................................................................282
VCCI (Class B) compliance statement for users in Japan................................................282
Notice to users in Japan about the power cord................................................................282
Noise emission statement for Germany...........................................................................282
Toxic and hazardous substance table..............................................................................282
Declaration of conformity (European Economic Area).....................................................283
HP Photosmart C5500 All-in-One series declaration of conformity..................................283
Index............................................................................................................................................285
6
HP Photosmart C5500 All-inOne series Help
For information about the HP All-in-One, see:
•
•
•
•
•
•
•
•
•
•
•
•
•
•
“HP All-in-One overview” on page 9
“Find more information” on page 17
“Finish setting up the HP All-in-One” on page 19
“How do I?” on page 31
“Load originals and load paper” on page 33
“Print from your computer” on page 51
“Use the photo features” on page 71
“Use the scan features” on page 81
“Use the copy features” on page 85
“Use the reprint features” on page 93
“Maintain the HP All-in-One” on page 97
“Shop for ink supplies” on page 117
“HP warranty and support” on page 269
“Technical information” on page 277
HP Photosmart C5500 All-in-One series Help
HP Photosmart C5500 All-inOne series Help
1
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Chapter 1
HP Photosmart C5500 All-inOne series Help
8
HP Photosmart C5500 All-in-One series Help
2
HP All-in-One overview
Use the HP All-in-One to print documents or photos from your computer, print photos
directly from a memory card or storage device, scan documents or photos, make copies,
or print directly on the surface of specially coated CDs and DVDs. HP papers that are
specifically designed for the type of project you are printing produce the best results.
The HP All-in-One also provides built-in templates that you can use to print narrow- and
wide-ruled notebook paper, graph paper, or music sheets that are perfect for your child’s
homework assignments. You can even print a task checklist to keep track of your list of
things to do.
This section contains the following topics:
•
•
•
•
•
The HP All-in-One at a glance
Control panel overview
Menu overview
Enter text using the visual keyboard
Use the HP Photosmart Software
Overview
The HP All-in-One at a glance
Label
Description
1
Color graphics display (also referred to as the display)
2
Control panel
3
Memory card slots and Photo light
4
Front USB port
5
Output tray
The HP All-in-One at a glance
9
Chapter 2
(continued)
Label
Description
6
Paper tray extender (also referred to as the tray extender)
7
CD/DVD holder storage
8
CD/DVD holder
9
Main input tray (also referred to as the input tray)
10
Photo tray
11
CD/DVD access door
12
Print cartridge door
13
Glass
14
Lid backing
15
Rear door
16
Rear USB port
17
Power connection*
* Use only with the power adapter supplied by HP.
Control panel overview
This section describes the functions of the control panel buttons and lights, as well as the
icons and sleep state on the display.
This section contains the following topics:
•
•
•
Control panel features
Display icons
Display sleep state
Control panel features
Overview
The following diagram and related table provide a quick reference to the HP All-in-One
control panel features.
10
HP All-in-One overview
Label
Icon
Name and Description
1
Color graphics display (also referred to as the display): Displays menus, photos, and
messages. The display can be pulled up and angled for better viewing.
2
Home: Returns to the Home screen (the default screen when you turn on the
product).
3
Menu: Presents a set of options related to the current display.
4
Back: Returns to the previous screen on the display.
5
OK: Selects a menu setting, value, or photo on the display.
6
Directional pad: Allows you to navigate through photos and menu options by pressing
the up, down, left, or right arrow buttons.
If you are zooming in on a photo, you can also use the arrow buttons to pan around
the photo and select a different area to print.
Zoom in +: Zooms in to enlarge the image on the display. You can also use this
button together with the arrows on the directional pad to adjust the crop box for
printing.
8
Zoom out -: Zooms out to show more of a photo. If you press this button when a
photo is shown on the display at 100%, the Fit to Page feature is applied to the photo
automatically.
9
Attention light: Indicates a problem occurred. See the display for more information.
10
Print Photos: Prints the photos selected on your memory card. If no photos are
currently selected, the product prints the photo currently showing on the display.
11
Red-Eye Removal: Turns the Red-Eye Removal feature on or off. This feature turns
on when a memory card is inserted. The product automatically corrects red-eye
coloring in all the photos in the print queue.
12
Start Copy Black: Starts a black-and-white copy.
13
Start Copy Color: Starts a color copy.
14
Start Scan: Opens the Scan Menu where you can select a destination for your
scan.
15
Cancel: Stops the current operation.
16
Setup: Opens the Setup menu where you can change product settings and perform
maintenance functions.
17
Help: Opens the Help Menu on the display where you can select a topic to learn
more about it. From the Home screen, pressing Help lists the topics for which help
is available. Depending on the topic you select, the topic will appear on the display
or on your computer screen. When viewing screens other than the Home screen, the
Help button provides help applicable to the current screen.
18
On: Turns the product on or off. When the product is off, a minimal amount of power
is still used. To completely remove power, turn off the product, and then unplug the
power cord.
Control panel overview
Overview
7
11
Chapter 2
Display icons
The following icons can appear at the top right side of the display to provide important
information about the HP All-in-One.
Icon
Purpose
Shows that the ink level in all the print cartridges is 50% or more.
Shows that one or more of the print cartridges are low on ink. You should replace
the print cartridge when the print quality is no longer acceptable.
Shows that an unknown print cartridge is inserted. This icon might appear if a
print cartridge contains non-HP ink.
Indicates that the Printer and PC Adapter with Bluetooth® Wireless Technology
is connected to the front USB port.
Display sleep state
To prolong the life of the display, the HP All-in-One returns to the Home screen after 10
minutes of inactivity. After 15 minutes of inactivity, the display goes into a sleep state and
the screen shuts off completely. The display turns back on when you press a control panel
button, insert a memory card, lift the lid, or access the HP All-in-One from a connected
computer.
Menu overview
The following topics provide a quick reference to top-level menus available from the Home
screen and buttons on the control panel.
Overview
•
•
•
•
•
Copy Menu
Photo Menu
Scan Menu
Setup Menu
Help Menu
Copy Menu
When you select Copy on the Home screen, the Number of copies screen appears. The
following options are available when you press the Menu button from the Number of
copies screen.
Size
Quality
12
HP All-in-One overview
Lighter/Darker
Preview
Crop
Paper Size
Paper Type
Margin Shift
Enhancements
Set as New Defaults
Photo Menu
The following options are available when you select Photo from the Home screen or
insert a memory card.
Create
View & Print
Save
Scan Menu
The following options are available when you press Start Scan on the control panel or
select Scan from the Home screen.
Scan and Reprint
Scan to Computer
Scan to Memory Card
Scan to USB Flash Drive
Setup Menu
Overview
The following options are available when you press Setup on the control panel.
Printable School Papers
Tools
Preferences
Bluetooth
Help Menu
The Help Menu provides quick access to key help topics. It is available if you press
Help when the Home screen is showing on the display. If you select one of the first six
topics, the help appears on the display. If you select one of the remaining topics, the help
appears on your computer. The following options are available.
Use Control Panel
Menu overview
13
Chapter 2
(continued)
Insert Print Cartridges
Load Printable CD/DVD
Load Paper in Photo Tray
Load Paper in Main Tray
Load Original on Scanner
How Do I...
Error Messages
General Troubleshooting
Use Memory Card
Get Support
Enter text using the visual keyboard
You can enter text or symbols by using the visual keyboard that automatically appears
on the display when you need to enter text. For example, the visual keyboard
automatically appears when you are setting up the Bluetooth device name.
To enter text using the visual keyboard
1. To select a letter, number, or symbol in the visual keyboard, press the arrows on the
directional pad to highlight the appropriate selection.
Overview
To enter lowercase letters, uppercase letters, numbers, and symbols
• To enter lowercase letters, select the abc button on the visual keyboard, and then
press OK.
• To enter uppercase letters, select the ABC button on the visual keyboard, and
then press OK.
• To enter numbers, select the 123 button on the visual keyboard, and then press
OK.
• To enter symbols, select the [email protected]! button on the visual keyboard, and then press
OK.
2. After you highlight the appropriate letter, number, or symbol, press OK on the control
panel to select it.
The selection appears on the display.
TIP: To erase a letter, number, or symbol, select Clear on the visual keyboard,
and then press OK.
3. When you are finished entering text, numbers, or symbols, select Done on the visual
keyboard, and then press OK.
Use the HP Photosmart Software
The HP Photosmart Software provides a fast and easy way to make prints of your photos.
It also provides access to other basic HP imaging software features, such as saving and
viewing your photos.
14
HP All-in-One overview
For more information on using the HP Photosmart Software:
•
Check the Contents panel on the left. Look for the HP Photosmart Software Help
contents book at the top.
If you do not see the HP Photosmart Software Help contents book at the top of the
Contents panel, access the software help through the HP Solution Center.
Overview
•
Use the HP Photosmart Software
15
Chapter 2
Overview
16
HP All-in-One overview
3
Find more information
You can access a variety of resources, both printed and onscreen, that provide
information about setting up and using the HP All-in-One.
Start Here guide
The Start Here guide provides instructions for setting up the HP All-in-One and
installing software. Make sure you follow the steps in the Start Here guide in
order.
If you have problems during setup, check the Start Here guide for
troubleshooting information, or see “Troubleshooting” on page 119 in this
onscreen Help.
Basics Guide
The Basics Guide contains an overview of the HP All-in-One, including stepby-step instructions for basic tasks, troubleshooting tips, and technical
information.
HP Photosmart animations
The HP Photosmart animations, located in the relevant sections of the onscreen
Help, show you how to complete key tasks on the HP All-in-One. You will learn
how to load paper, load a CD/DVD, insert a memory card, and replace the print
cartridges.
Onscreen Help
The onscreen Help provides detailed instructions on using all features of the
HP All-in-One.
•
•
•
The How Do I? section provides links so you can quickly find information
on performing common tasks.
The HP All-in-One overview section provides general information about
the main features of the HP All-in-One.
The Troubleshooting section provides information about resolving errors
you might encounter with the HP All-in-One.
Readme
The Readme file contains the most recent information which might not be found
in other publications.
Install the software to access the Readme file.
If you have Internet access, you can get help and support from the HP Web
site. This Web site offers technical support, drivers, supplies, and ordering
information.
Find more information
www.hp.com/support
Find more information
17
Chapter 3
Find more information
18
Find more information
Finish setting up the HP All-inOne
After you have completed the steps in your Start Here guide, refer to this section to help
you finish setting up the HP All-in-One. This section contains important setup-related
information for your product.
This section contains the following topics:
•
•
•
Set your preferences
Connect to a computer
Connect to a Bluetooth® device
Set your preferences
Before you begin using your product, you should review and, if necessary, adjust the
general settings described in this section.
This section contains the following topics:
•
•
•
•
•
•
•
Set your language and country/region
Set the default paper tray for PictBridge/DPOF/UPnP printing
Enable faster browsing of photos
Set the energy save mode
Set the paper tray for printing from a Bluetooth device
Restore the factory defaults
Play a slideshow on the display
Set your language and country/region
The language setting determines which language the HP All-in-One uses to show
messages on the display. The country/region setting determines the default paper sizes
and layouts for printing. You can change these settings at any time by using the following
procedure.
To set your language and country/region
1. Press Setup.
2. Press the down arrow button to highlight Preferences, and then press OK.
3. Press the down arrow button to highlight Set Language, and then press OK.
4. Press the down arrow button to scroll through the languages. When the language you
want to use is highlighted, press OK.
Set your preferences
19
Finish setup
4
Chapter 4
Finish setup
5. When prompted, press the down arrow button to highlight Yes for confirmation, and
then press OK.
The Preferences menu reappears.
6. Press the down arrow button to highlight Set Country/Region, and then press OK.
7. Press the down arrow button to scroll through the countries/regions. When the
country/region you want to use is highlighted, press OK.
8. When prompted, press the down arrow button to highlight Yes for confirmation, and
then press OK.
Set the default paper tray for PictBridge/DPOF/UPnP printing
You can set the default paper tray to use when you print photos from a Pictbridge device,
DPOF file, or a Universal Plug and Play (UPnP) device. This setting only applies to print
jobs where the paper size settings are not specified on the Pictbridge device, DPOF file,
or the UPnP device.
To set the default paper tray
1. Press Setup.
2. Press the down arrow button to highlight Preferences, and then press OK.
3. Press the down arrow button to highlight Device-Printer Tray Select, and then press
OK.
4. Press the down arrow or the up arrow button to highlight one of the following, and
then press OK.
• Prompt for Tray: This option prompts for selecting a tray whenever a print job is
sent.
• Photo Tray: This selects the photo tray.
• Main Tray: This selects the main input tray.
Enable faster browsing of photos
You can set up the HP All-in-One to enable faster photo browsing by writing small
thumbnails to the memory card. The thumbnails take up a relatively small amount of
space and are used to speed up the browsing performance of photos on the card.
NOTE: This feature is on by default.
To turn faster browsing on or off
1. Press Setup.
2. Press the down arrow button to highlight Preferences, and then press OK.
20
Finish setting up the HP All-in-One
3. Press the down arrow button to highlight Enable Faster Browsing, and then press
OK.
4. Press the down arrow or the up arrow button to highlight On or Off, and then press
OK.
When you turn off the HP All-in-One, it goes into Energy Save mode by default. This
makes the product more energy efficient, but also means it can take longer than expected
to turn the product on. If you want to reduce the start-up time, you can turn off the Energy
Save mode.
NOTE: This feature is on by default.
To turn energy saving mode on or off
1. Press Setup.
2. Press the down arrow button to highlight Preferences, and then press OK.
3. Press the down arrow button to highlight Energy Save Mode, and then press OK.
4. Press the down arrow or the up arrow button to highlight On or Off, and then press
OK.
Set the paper tray for printing from a Bluetooth device
Set the default paper tray to use when you print photos from a Bluetooth device.
To set the paper tray for printing from a Bluetooth device
1. Press Setup.
2. Press the down arrow button to highlight Bluetooth, and then press OK.
3. Press the down arrow button to highlight Bluetooth Tray Select, and then press
OK.
4. Press the down arrow button to highlight Main Tray or Photo Tray, and then press
OK.
Restore the factory defaults
You can restore the current settings to what they were when you purchased the HP Allin-One.
NOTE: Restoring the factory defaults will not affect any changes you made to scan
settings and the language and country/region settings.
Set your preferences
21
Finish setup
Set the energy save mode
Chapter 4
You can perform this process from the control panel only.
To restore the factory defaults
1. Press Setup.
Finish setup
2. Press the down arrow button to highlight Tools, and then press OK.
3. Press the down arrow button to highlight Restore Factory Defaults, and then press
OK.
The factory default settings are restored.
Play a slideshow on the display
You can set up the HP All-in-One to play a slideshow on the display, similar to a
screensaver on a computer, when you are not using the product.
There are two types of slideshows that you can enable:
•
Demo Mode: appears after the HP All-in-One is inactive for one minute. The HP Allin-One shows interactive slides that enable you to try various features of the product.
If Demo Mode is on, the product will not go to a low power sleep mode. Demo
Mode is off by default.
NOTE: HP recommends leaving Demo Mode off.
•
Tips Slideshow: appears only after you print from the computer. The HP All-in-One
shows a short set of slides with information describing special features available on
the product. The slideshow plays twice and then the display returns to the Home
screen. Tips Slideshow is on by default.
To turn the demo mode on or off
1. Press Setup.
2. Press the down arrow button to highlight Tools, and then press OK.
3. Press the down arrow button to highlight Demo Mode, and then press OK.
4. Press the down arrow or the up arrow button to highlight On or Off, and then press
OK.
To turn the tips slideshow on or off
1. Press Setup.
22
Finish setting up the HP All-in-One
2. Press the down arrow button to highlight Tools, and then press OK.
3. Press the down arrow button to highlight Tips Slideshow, and then press OK.
4. Press the down arrow or the up arrow button to highlight On or Off, and then press
OK.
The HP All-in-One comes equipped with a rear USB 2.0 High Speed port for connection
to a computer.
If you use a USB cable to connect the HP All-in-One to a computer on a network, you
can set up printer sharing on your computer. This enables other computers on the network
to print to the HP All-in-One, using your computer as the host.
The host computer (your computer, connected directly to the HP All-in-One by a USB
cable) has full software functionality. Other computers, which are referred to as the
clients, have access only to the print features. HP recommends up to 5 computers for
the best performance. You must perform other functions from the host computer or from
the control panel on the HP All-in-One.
To connect the product with the USB cable
▲ Refer to the Start Here guide that came with your product for information on
connecting to a computer with a USB cable.
NOTE: Do not connect the USB cable to the product until you are prompted to
do so.
To enable printer sharing on a Windows computer
▲ Refer to the user guide that came with your computer or see the Windows onscreen
Help.
Connect to a Bluetooth® device
If you insert an HP Bluetooth Adapter (such as the HP bt500) into the front USB port, you
can print to the HP All-in-One from Bluetooth devices such as PDAs, camera phones,
and computers.
This section contains the following topics:
•
•
•
What you need for a Bluetooth connection
Connect the HP All-in-One to a computer using a Bluetooth® wireless connection
Manage your Bluetooth settings
What you need for a Bluetooth connection
To connect the HP All-in-One with a Bluetooth connection, you will need the following:
❑ A Bluetooth capable device (such as a PDA, camera phone, or computer)
❑ An HP Bluetooth Adapter
Connect to a Bluetooth® device
23
Finish setup
Connect to a computer
Chapter 4
Some Bluetooth products exchange device addresses when they communicate with each
other, so you might also need to find out the device address of the HP All-in-One in order
to establish a connection.
To find out the device address of the product
1. Insert the HP Bluetooth Adapter into the front USB port.
2. Press Setup.
Finish setup
3. Press the down arrow button until Bluetooth is highlighted, and then press OK.
4. Press the down arrow button until Device Address is highlighted, and then press
OK.
The Device Address appears, which is read only.
5. Make a note of the device address. You might need it later.
Connect the HP All-in-One to a computer using a Bluetooth® wireless connection
A Bluetooth connection provides a quick and easy way to print images from a Bluetoothenabled computer without using a cable. With a Bluetooth connection you can access
many of the same printing features as with a USB connection. For example, you can
check the printer status, as well as the estimated amount of ink remaining in your ink
cartridges.
NOTE: The only software functionality available with a Bluetooth connection is
printing. Scanning and software-based copying cannot be done over a Bluetooth
connection. However, stand-alone copy functions are still available.
Before you print, you must connect an HP Bluetooth Adapter to the HP All-in-One.
You must have Windows Vista or Windows XP and either the Microsoft Bluetooth®
Protocol Stack or the Widcomm Bluetooth® Protocol Stack installed in order to connect
the HP All-in-One. It is possible to have both the Microsoft Stack and the Widcomm Stack
on your computer, but you use only one of them to connect the HP All-in-One.
•
•
24
Microsoft stack: If you have Windows Vista or Windows XP with Service Pack 2
installed on your computer, then your computer has the Microsoft Bluetooth® Protocol
Stack. The Microsoft stack allows you to install an external Bluetooth® adapter
automatically. If your Bluetooth® adapter supports the Microsoft stack but it does not
install automatically, then you do not have the Microsoft stack on your computer.
Check the documentation that came with the Bluetooth® adapter to see if it supports
the Microsoft stack.
Widcomm stack: If you have an HP computer with Bluetooth® built in then your
computer has the Widcomm stack. If you have an HP computer and plug in an HP
Bluetooth Adapter, it will install automatically using the Widcomm stack.
Finish setting up the HP All-in-One
NOTE: The purpose of installing the software is to make sure the printer driver
is available for the Bluetooth® connection. Therefore, if you have already installed
the software, you do not need to reinstall it. If you want both a USB and a
Bluetooth® connection to the product, install the USB connection first. For more
information, see the Start Here guide. However, if you do not want a USB
connection, select Directly to the computer on the Connection Type screen.
Also, on the Connect Your Device Now screen, select the check box next to If
you are unable to connect your device now... at the bottom of the screen.
2. Attach an HP Bluetooth Adapter to the front USB port of the product.
3. If you are using an external Bluetooth® adapter for your computer, make sure your
computer is started and then attach the Bluetooth® adapter to a USB port on the
computer. If you have Windows Vista or Windows XP with Service Pack 2, the
Bluetooth® drivers are installed automatically. If you are prompted to select a
Bluetooth® profile, select HCRP.
If your computer has Bluetooth® built in, just make sure the computer is started.
4. On the Windows taskbar, click Start, and then click Printers and Faxes (or click
Control Panel, and then Printers).
5. Double-click the Add Printer icon (or click Add a printer).
6. Click Next, and then select A Bluetooth Printer.
7. Follow the onscreen instructions to finish the installation.
8. Print as you would to any printer.
To install and print using the Widcomm stack
1. Make sure that you have installed the product software on the computer.
NOTE: The purpose of installing the software is to make sure the printer driver
is available for the Bluetooth® connection. Therefore, if you have already installed
the software, you do not need to reinstall it. If you want both a USB and a
Bluetooth® connection to the product, install the USB connection first. For more
information, see the Start Here guide. However, if you do not want a USB
connection, select Directly to the computer on the Connection Type screen.
Also, on the Connect Your Device Now screen, select the check box next to If
you are unable to connect your device now... at the bottom of the screen.
2.
3.
4.
5.
Attach an HP Bluetooth Adapter to the front USB port.
Click the My Bluetooth Places icon on the desktop or in the taskbar.
Click View devices in range.
Once the available devices are discovered, double-click the name of the product to
finish the installation.
6. Print as you would to any printer.
Manage your Bluetooth settings
You can manage Bluetooth settings for the HP All-in-One through the HP All-in-One
control panel.
Connect to a Bluetooth® device
25
Finish setup
To install and print using the Microsoft stack
1. Make sure that you have installed the product software on the computer.
Chapter 4
This section contains the following topics:
•
•
•
•
View and print Bluetooth settings
Change the device name
Set Bluetooth security for the HP All-in-One
Reset Bluetooth settings on the HP All-in-One
View and print Bluetooth settings
Finish setup
You can view and print the Bluetooth settings for the HP All-in-One through the HP Allin-One control panel.
To view and print Bluetooth settings
1. Press Setup.
2. Press the down arrow button until Bluetooth is highlighted, and then press OK.
3. Press the down arrow button until View and print Bluetooth settings is highlighted,
and then press OK.
The product shows the Bluetooth settings on the display and then prints them.
The following table describes the Bluetooth settings shown on the configuration page.
Parameter
Description
Device Address
The hardware address of the Bluetooth device.
Device Name
The device name assigned to the product, which can identify it on a Bluetooth
device.
Passkey
A value that the user must enter in order to print via Bluetooth.
Visibility
Shows whether or not the HP All-in-One is visible to Bluetooth devices that
are within range.
•
•
Security
Visible to all: Any Bluetooth device within range can print to the HP Allin-One.
Not visible: Only Bluetooth devices that have stored the device address
of the HP All-in-One can print to it.
The level of security set for an HP All-in-One connected by Bluetooth.
•
•
Low: The HP All-in-One does not require a passkey. Any Bluetooth
device within range can print to it.
High: The HP All-in-One requires a passkey from the Bluetooth device
before allowing the device to send a print job.
Change the device name
Some Bluetooth products display the name of the HP All-in-One when connected. If you
do not want the default name displayed as the name of the HP All-in-One, you can change
the device name.
26
Finish setting up the HP All-in-One
2. Press the down arrow button until Bluetooth is highlighted, and then press OK.
3. Press the down arrow button until Device Name is highlighted, and then press OK.
NOTE: The product ships with the predefined name of Photosmart C5500.
4. Use the visual keyboard to enter a new name.
5. When you have finished entering a name for the product, press OK.
The name you entered will appear on your Bluetooth device when you connect to the
product to print.
6. Press OK to exit the Setup menu.
Related topics
“Enter text using the visual keyboard” on page 14
Set Bluetooth security for the HP All-in-One
You can enable the product security settings through the Bluetooth menu on the HP Allin-One. From the Bluetooth menu, you can:
•
•
Ensure passkey authentication prior to someone printing to the HP All-in-One from a
Bluetooth device.
Make the HP All-in-One visible or invisible to Bluetooth devices that are within range.
This section contains the following topics:
•
•
Set the security level
Set the HP All-in-One to be invisible to Bluetooth devices
Set the security level
You can set the security level of the HP All-in-One to either Low or High. The default
security setting is Low. Low level security does not require authentication.
•
•
Low: does not support authentication. No passkey is required and any Bluetooth
device within range can print to the HP All-in-One. This is the default security setting.
High: supports authentication. You will need to enter a passkey before printing to the
HP All-in-One.
NOTE: The HP All-in-One ships with a predefined passkey that is set to four zeroes
"0000".
Connect to a Bluetooth® device
27
Finish setup
To change the device name of the product
1. Press Setup.
Chapter 4
To set the product to require passkey authentication
1. Press Setup.
Finish setup
2. Press the down arrow button until Bluetooth is highlighted, and then press OK.
3. Press the down arrow button until Passkey is highlighted, and then press OK.
4. Use the visual keyboard to enter a new passkey.
NOTE: The passkey must be 1 to 4 characters long, and can only consist of
numbers.
5. When you have finished entering your passkey, press OK to view the Bluetooth
menu.
6. Press the down arrow button until Security Level is highlighted, and then press
OK.
7. Press OK to select High.
High level security requires authentication.
Passkey authentication is now set for the product.
Related topics
“Enter text using the visual keyboard” on page 14
Set the HP All-in-One to be invisible to Bluetooth devices
You can set the HP All-in-One to be either Visible to all Bluetooth devices (public) or
Not visible to any (private).
•
•
Visible to all: This is the default accessibility level. Any Bluetooth device within range
can print to the HP All-in-One.
Not visible: Only Bluetooth devices that have stored the device address of the HP Allin-One can print to it.
To set the product to be Not visible
1. Press Setup.
2. Press the down arrow button until Bluetooth is highlighted, and then press OK.
3. Press the down arrow button until Visibility is highlighted, and then press OK.
4. Press the down arrow button to select Not visible, and then press OK.
The product is inaccessible to Bluetooth devices that have not stored its device
address.
Reset Bluetooth settings on the HP All-in-One
You can reset all of the Bluetooth settings on the HP All-in-One to the factory defaults.
28
Finish setting up the HP All-in-One
NOTE: Only select Reset Bluetooth if you want all of the HP All-in-One Bluetooth
settings returned to factory defaults.
2. Press the down arrow button until Bluetooth is highlighted, then press OK.
3. Press the down arrow button until Reset Bluetooth is highlighted, then press OK.
Connect to a Bluetooth® device
29
Finish setup
To reset the Bluetooth settings
1. Press Setup.
Chapter 4
Finish setup
30
Finish setting up the HP All-in-One
How do I?
This section contains links to commonly performed tasks, such as printing photos,
scanning, and making copies.
•
•
•
•
•
•
•
•
“How do I print up to 13 x 18 cm (5 x 7 inch) borderless photos from a memory
card?” on page 72
“How do I make reprints of a photo in a variety of sizes?” on page 93
“How do I make a black-and-white or color copy of a document?” on page 85
“How do I print photos larger than 13 x 18 cm (5 x 7 inch) from a memory card?”
on page 72
“How do I save photos to my computer?” on page 74
“How do I scan a photo or document to the computer?” on page 81
“How do I print on both sides of the paper?” on page 62
“How do I print custom labels on printable CD/DVDs?” on page 61
How do I?
5
How do I?
31
Chapter 5
How do I?
32
How do I?
6
Load originals and load paper
You can load many different types and sizes of paper in the HP All-in-One, including letter
or A4 paper, photo paper, transparencies, and envelopes. In addition, the HP All-in-One
enables you to load and print directly on the surface of specially coated CDs and DVDs.
By default, the HP All-in-One is set to detect the size and type of paper you load in the
input tray automatically and then adjust its settings to generate the highest quality output
for that paper. If you are using special papers, such as photo paper, transparency film,
envelopes, or labels, or if you experience poor print quality using the automatic setting,
you can manually set the paper size and type for print and copy jobs.
This section contains the following topics:
•
•
•
•
•
Load originals
Choose papers for printing and copying
Load paper
Load a CD/DVD
Avoid paper jams
Load originals
You can copy or scan up to letter- or A4-size originals by loading them on the glass.
Load originals and load paper
To load an original on the glass
1. Lift the lid to the open position.
2. Load your original print side down on the right front corner of the glass.
TIP: For more help on loading an original, refer to the engraved guides along the
edge of the glass.
Load originals
33
Chapter 6
3. Close the lid.
Choose papers for printing and copying
You can use different types and sizes of paper in the HP All-in-One. Review the following
recommendations to get the best printing and copying quality. Whenever you change
paper types or sizes, remember to change those settings.
This section contains the following topics:
•
•
•
Recommended papers for printing and copying
Recommended papers and media for printing only
Papers to avoid
Recommended papers for printing and copying
Load originals and load paper
If you want the best print quality, HP recommends using HP papers that are specifically
designed for the type of project you are printing. If you are printing photos, for example,
load HP Premium or HP Premium Plus photo paper in the input tray.
The following is a list of HP papers you can use for copying and printing. Depending on
your country/region, some of these papers might not be available.
HP Premium Plus Photo Paper
HP Premium Plus Photo Papers are the best HP photo paper, with image quality and
fade resistance superior to store-processed photos. They are ideal for printing your highresolution images for framing or including in a photo album. These papers are available
in several sizes, including 10 x 15 cm (4 x 6 inch) (with or without tabs), 13 x 18 cm (5 x
7 inch), A4, and 8.5 x 11 inch.
HP Premium Photo Paper
HP Premium Photo Papers are high-quality, glossy-finish or soft gloss-finish photo
papers. They look and feel like store-processed photos and can be mounted under glass
or in an album. These papers are available in several sizes, including 10 x 15 cm (4 x 6
inch) (with or without tabs), A4, and 8.5 x 11 inch sizes for printing or copying photos from
the product.
HP Advanced Photo Paper or HP Photo Paper
HP Advanced Photo Paper or HP Photo Paper is a sturdy, glossy photo paper that
features an instant-dry finish for easy handling without smudging. It resists water, smears,
34
Load originals and load paper
fingerprints, and humidity. Your prints have a look and feel comparable to a storeprocessed photo. It is available in several sizes, including A4, 8.5 x 11 inch, 10 x 15 cm
(4 x 6 inch) (with or without tabs), and 13 x 18 cm (5 x 7 inch). HP Advanced Photo
Paper is marked on the nonprinting corners with the following symbol:
HP Premium Inkjet Transparency Film
HP Premium Inkjet Transparency Film make your color presentations vivid and even more
impressive. This film is easy to use and handle and dries quickly without smudging.
HP Premium Inkjet Paper
HP Premium Inkjet Paper is the ultimate coated paper for high-resolution usage. A
smooth, matte finish makes it ideal for your highest-quality documents.
HP All-in-One Paper or HP Printing Paper
• HP All-in-One Paper is specifically designed for HP All-in-One products. It has an
extra bright blue-white shade that produces sharper text and richer colors than
ordinary multifunction papers.
• HP Printing Paper is a high-quality multifunction paper. It produces documents that
look and feel more substantial than documents printed on standard multipurpose or
copy paper.
To order HP papers and other supplies, go to www.hp.com/buy/supplies. If prompted,
choose your country/region, follow the prompts to select your product, and then click one
of the shopping links on the page.
NOTE: At this time, some portions of the HP Web site are available in English only.
Recommended papers and media for printing only
Certain papers are supported only when you start the print job from your computer. The
following list provides information about these papers.
If you want the best print quality, HP recommends using HP papers. Using paper that is
too thin or too thick, paper that has a slick texture, or paper that stretches easily can cause
paper jams. Using paper that has a heavy texture or does not accept ink can cause printed
images to smear, bleed, or not fill in completely.
Depending on your country/region, some of these papers might not be available.
Choose papers for printing and copying
35
Load originals and load paper
HP Bright White Inkjet Paper
HP Bright White Inkjet Paper delivers high-contrast colors and sharp text. It is opaque
enough for two-sided color usage with no show-through, which makes it ideal for
newsletters, reports, and flyers.
Chapter 6
HP Inkjet-Printable CD/DVD Discs
HP Inkjet-Printable CD and DVD optical discs are offered in both white and silver matte
finishes. Personalize CDs and DVDs with titles, graphics, or photos by printing directly
on the discs.
HP Iron-On Transfers
HP Iron-On Transfers (for color fabrics or for light or white fabrics) are the ideal solution
for creating custom T-shirts from your digital photos.
HP Photo Greeting Cards, HP Premium Photo Cards, and HP Note Cards
HP Photo Greeting Cards, Glossy or Matte, HP Premium Photo Cards, and HP Note
Cards enable you to make your own greeting cards.
HP Brochure & Flyer Paper
HP Brochure & Flyer Paper (Gloss or Matte) is glossy-coated or matte-coated on both
sides for two-sided use. They are the perfect choice for near-photographic reproductions
and business graphics for report covers, special presentations, brochures, mailers, and
calendars.
HP Premium Presentation Paper
HP Premium Presentation Paper gives your presentation a quality look and feel.
To order HP papers and other supplies, go to www.hp.com/buy/supplies. If prompted,
choose your country/region, follow the prompts to select your product, and then click one
of the shopping links on the page.
NOTE: At this time, some portions of the HP Web site are available in English only.
Load originals and load paper
Papers to avoid
Using paper that is too thin or too thick, paper that has a slick texture, or paper that
stretches easily can cause paper jams. Using paper that has a heavy texture or does not
accept ink can cause printed images to smear, bleed, or not fill in completely.
Papers to avoid for all print and copy jobs
• Any size paper other than those listed in the printer software.
• Paper with cutouts or perforations (unless specifically designed for use with HP inkjet
products).
• Highly textured stock, such as linen. It might not print evenly, and the ink can bleed
into these papers.
• Extremely smooth, shiny, or coated papers not specifically designed for the product.
They can jam the product or repel the ink.
• Multi-part forms, such as duplicate and triplicate forms. They can wrinkle or get stuck,
and the ink is more likely to smear.
• Envelopes with clasps or windows. They can get stuck in the rollers and cause paper
jams.
• Banner paper.
36
Load originals and load paper
Additional papers to avoid when copying
• Envelopes.
• Transparency film other than HP Premium Inkjet Transparency Film.
• Iron-On Transfers.
• Greeting card paper.
Load paper
This section describes the procedure for loading different types and sizes of paper into
the HP All-in-One for your copies or printouts.
TIP: To help prevent rips, wrinkles, and curled or bent edges, store all paper flat in
a resealable bag. If the paper is not stored properly, extreme changes in temperature
and humidity might result in curled paper that does not work well in the HP All-in-One.
This section contains the following topics:
•
•
•
•
Load full-size paper or small-size photo paper
Load postcards, Hagaki, or index cards
Load envelopes
Load other types of paper
Load full-size paper or small-size photo paper
TIP: Tap a stack of paper on a flat surface to align the edges. Make sure all the paper
in the stack is the same size and type and free of rips, dust, wrinkles, and curled or
bent edges.
To load full-size paper
1. Raise and hold the output tray in the open position.
Load paper
37
Load originals and load paper
You can load many types and sizes of paper into the input trays of the HP All-in-One.
Chapter 6
2. Slide the paper-width guide to its outermost position.
3. Insert the stack of paper into the main input tray with the short edge forward and the
print side down. Slide the stack of paper forward until it stops.
CAUTION: Make sure that the product is idle and silent when you load paper
into the main input tray. If the product is servicing the print cartridges or otherwise
engaged in a task, the paper stop inside the product might not be in place. You
could push the paper too far forward, causing the product to eject blank pages.
Load originals and load paper
TIP: If you are using letterhead, insert the top of the page first with the print side
down.
4. Slide the paper-width guide inward until it stops at the edge of the paper.
Do not overload the main input tray; make sure the stack of paper fits within the main
input tray and is no higher than the top of the paper-width guide.
38
Load originals and load paper
5. Lower the output tray. Pull the tray extender towards you, as far as it will go. Flip the
paper catch at the end of the tray extender to open the extender the rest of the way.
NOTE: When you use legal-size paper, leave the tray extender closed.
To load up to 13 x 18 cm (5 x 7 inch) photo paper in the photo tray
1. Raise the photo tray lid.
Load originals and load paper
2. Slide the paper-width guide to its outermost position.
Load paper
39
Chapter 6
3. Insert the stack of photo paper into the photo tray with the short edge forward and the
print side down. Slide the stack of photo paper forward until it stops.
If the photo paper you are using has perforated tabs, load the photo paper so that the
tabs are closest to you.
4. Slide the paper-width guide inward until it stops at the edge of the paper.
Do not overload the photo tray; make sure the stack of photo paper fits within the
photo tray and is no higher than the top of the paper-width guide.
Load originals and load paper
5. Lower the photo tray lid.
Load postcards, Hagaki, or index cards
You can load postcards, Hagaki, and index cards in the photo tray.
40
Load originals and load paper
To load postcards, Hagaki, or index cards in the photo tray
1. Raise the photo tray lid.
2. Slide the paper-width guide to its outermost position.
4. Slide the paper-width guide inward against the stack of cards until it stops.
Do not overload the photo tray; make sure the stack of cards fits within the photo tray
and is no higher than the top of the paper-width guide.
Load paper
41
Load originals and load paper
3. Insert the stack of cards into the photo tray with the short edge forward and the print
side down. Slide the stack forward until it stops.
Chapter 6
5. Lower the photo tray lid.
Load envelopes
You can load one or more envelopes into the main input tray of the HP All-in-One. Do not
use shiny or embossed envelopes or envelopes that have clasps or windows.
NOTE: For specific details on how to format text for printing on envelopes, consult
the help files in your word processing software. For best results, consider using a label
for the return address on envelopes.
To load envelopes
1. Raise and hold the output tray in the open position.
Load originals and load paper
2. Remove all paper from the main input tray.
42
Load originals and load paper
3. Slide the paper-width guide to its outermost position.
4. Insert one or more envelopes into the far-right side of the main input tray, with the
envelope flaps on the left and facing up. Slide the stack of envelopes forward until it
stops.
5. Slide the paper-width guide inward against the stack of envelopes until it stops.
Do not overload the main input tray; make sure the stack of envelopes fits within the
main input tray and is not higher than the top of the paper-width guide.
Load paper
43
Load originals and load paper
TIP: To avoid paper jams, tuck the flap inside each envelope.
Chapter 6
6. Lower the output tray.
Related topics
“Print a group of addresses on labels or envelopes” on page 67
Load other types of paper
The following types of paper are designed for special projects. Create your project in the
HP Photosmart Software or another application, set the paper type and size, and then
print.
HP Premium Inkjet Transparency Film
▲ Insert the film so that the white transparency strip (with arrows and the HP logo) is on
top and is going into the input tray first.
NOTE: The HP All-in-One cannot automatically detect the paper type. For best
results, set the paper type to transparency film in the software before printing onto
transparency film.
Load originals and load paper
HP Iron-On Transfers
1. Flatten the transfer sheet completely before using it; do not load curled sheets.
TIP: To prevent curling, keep transfer sheets sealed in the original package until
you are ready to use them.
2. Locate the blue stripe on the nonprinting side of the transfer paper and then manually
feed one sheet at a time into the input tray with the blue stripe facing up.
HP Greeting Cards, HP Photo Greeting Cards, or HP Textured Greeting Cards
▲ Insert a small stack of HP greeting card paper into the input tray with the print side
down; slide the stack of cards forward until it stops.
TIP: Make sure the area on which you want to print is inserted first, print side
down in the input tray.
Related topics
• “Set the paper size” on page 52
• “Set the paper type for printing” on page 53
• “Print on transparencies” on page 67
44
Load originals and load paper
•
•
“Reverse an image for iron-on transfers” on page 66
“Print a group of addresses on labels or envelopes” on page 67
Load a CD/DVD
In addition to printing on paper, the HP All-in-One enables you to print directly on the
surface of specially coated CDs and DVDs for print jobs started from a connected
computer. You can design and create a custom label for your CD or DVD using the
software that came with the HP All-in-One. You can then print the label on your printable
CD or DVD media.
TIP: It is recommended that you write your data to the CD or DVD before printing
the label on it.
NOTE: The HP All-in-One does not support a CD/DVD print job started from the
control panel. You must use the software that came with the HP All-in-One to print on
a CD/DVD. For more information, see the software help.
3. Securely snap the inkjet printable media onto the CD/DVD holder with the printable
side up.
NOTE: The CD/DVD should be placed on the ring at the end of the holder with
the arrows.
Load a CD/DVD
45
Load originals and load paper
To load a regular-size (120 mm) CD/DVD on the CD/DVD tray
1. If the product is placed close to a wall, move it at least 7.5 cm (3 inches) away from
the wall.
2. Carefully remove the CD/DVD holder from the storage area below the main paper
tray.
Chapter 6
4. Lower the CD/DVD tray.
The CD/DVD tray is located just below the control panel. When in its lowered position,
the CD/DVD tray sits on top of the output tray.
5. Push the CD/DVD holder into the product until the green lines on the CD/DVD holder
line up with the green lines on the CD/DVD tray, and then press OK.
Load originals and load paper
NOTE: The product pulls the CD/DVD holder while printing on the media.
6. After printing, make sure you insert the CD/DVD holder back into the storage area.
46
Load originals and load paper
To load a small-size (80 mm) CD/DVD on the CD/DVD tray
1. If the product is placed close to a wall, move it at least 7.5 cm (3 inches) away from
the wall.
2. Carefully remove the CD/DVD holder from the storage area below the main paper
tray.
3. Securely snap the inkjet printable media onto the CD/DVD holder with the printable
side up.
Load originals and load paper
NOTE: The CD/DVD should be placed on the ring at the end of the holder with
the arrows.
4. Flip the CD/DVD holder ring over the CD/DVD.
Load a CD/DVD
47
Chapter 6
5. Lower the CD/DVD tray.
The CD/DVD tray is located just below the control panel. When in its lowered position,
the CD/DVD tray sits on top of the output tray.
6. Push the CD/DVD holder into the product until the green lines on the CD/DVD holder
line up to the green lines on the CD/DVD tray.
Load originals and load paper
NOTE: The product pulls the CD/DVD holder while printing on the media.
7. After printing, make sure you insert the CD/DVD holder back into the storage area.
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Load originals and load paper
Avoid paper jams
To help avoid paper jams, follow these guidelines.
•
•
•
•
•
•
•
•
Remove printed papers from the output tray frequently.
Prevent curled or wrinkled photo paper by storing all unused photo paper flat in a
resealable bag.
Ensure that paper loaded in the input tray lays flat and the edges are not bent or torn.
If you are printing labels, ensure that the label sheets are no more than two years old.
Labels on older sheets might peel off when the paper is pulled through the product,
and cause paper jams.
Do not combine different paper types and paper sizes in the input tray; the entire stack
of paper in the input tray must be the same size and type.
Adjust the paper-width guide in the input tray to fit snugly against all paper. Make sure
the paper-width guide does not bend the paper in the input tray.
Do not force paper too far forward in the input tray.
Use paper types that are recommended for the product.
Load originals and load paper
Related topics
“Clear paper jams” on page 131
Avoid paper jams
49
Chapter 6
Load originals and load paper
50
Load originals and load paper
7
Print from your computer
The HP All-in-One can be used with any software application that allows printing. You
can print a range of projects, such as borderless images, newsletters, greeting cards,
iron-on transfers, and posters.
This section contains the following topics:
•
•
•
•
•
•
•
Print from a software application
Make the HP All-in-One the default printer
Change the print settings for the current job
Change the default print settings
Printing shortcuts
Perform special print jobs
Stop a print job
Print from a software application
Most print settings are automatically handled by the software application. You need to
change the settings manually only when you change print quality, print on specific types
of paper or transparency film, or use special features.
To print from a software application
1. Make sure you have paper loaded in the input tray.
2. On the File menu in your software application, click Print.
3. Make sure the product is the selected printer.
4. If you need to change settings, click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
NOTE: When printing a photo, you must select options for the specific photo
paper and photo enhancement.
5. Select the appropriate options for your print job by using the features available in the
Advanced, Printing Shortcuts, Features, and Color tabs.
TIP: You can easily select the appropriate options for your print job by choosing
one of the predefined print tasks on the Printing Shortcuts tab. Click a type of
print task in the Printing Shortcuts list. The default settings for that type of print
task are set and summarized on the Printing Shortcuts tab. If necessary, you
can adjust the settings here and save your custom settings as a new printing
shortcut. To save a custom printing shortcut, select the shortcut and click Save
As. To delete a shortcut, select the shortcut and click Delete.
Print
6. Click OK to close the Properties dialog box.
7. Click Print or OK to begin printing.
Print from a software application
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Chapter 7
Make the HP All-in-One the default printer
You can set the HP All-in-One as the default printer to use from all software applications.
This means that the HP All-in-One is automatically selected in the printer list when you
select Print from the File menu in a software application. The default printer is
automatically selected when you click the Print button in the toolbar of most software
applications. For more information, see the Windows Help.
Change the print settings for the current job
You can customize the print settings of the HP All-in-One to handle nearly any print task.
This section contains the following topics:
•
•
•
•
•
•
•
•
Set the paper size
Set the paper type for printing
View the print resolution
Change the print speed or quality
Change the page orientation
Scale the document size
Change the saturation, brightness, or color tone
Preview your print job
Set the paper size
The Size setting helps the HP All-in-One determine the printable area on the page. Some
of the paper size choices have a borderless equivalent, which allows you to print to the
top, bottom, and side edges of the paper.
Usually, you set the paper size in the software application you used to create your
document or project. However, if you are using custom-size paper, or if you cannot set
the paper size from your software application, you can change the paper size in the
Properties dialog box before printing.
To set the paper size
1. Make sure you have paper loaded in the input tray.
2. On the File menu in your software application, click Print.
3. Make sure the product is the selected printer.
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. Click the Features tab.
6. In the Resizing Options area, from the Size drop-down list, select More.
7. Select the appropriate paper size, and then click OK.
The following table lists the suggested paper size settings for the different types of
paper you can load in the input tray. Make sure to look at the long list of choices in
Print
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Print from your computer
the Size list to see if a defined paper size already exists for the type of paper you are
using.
Paper type
Suggested paper size settings
Copier, multi-purpose, or
plain papers
Letter or A4
Envelopes
Appropriate listed envelope size
Greeting-card papers
Letter or A4
Index cards
Appropriate listed card size (if listed sizes are not appropriate,
you can specify a custom paper size)
Inkjet papers
Letter or A4
Iron-on T-shirt transfers
Letter or A4
Labels
Letter or A4
Legal
Legal
Letterhead
Letter or A4
Panorama photo paper
Appropriate listed panorama size (if listed sizes are not
appropriate, you can specify a custom paper size)
Photo papers
10 x 15 cm (4 x 6 inch) (with or without tab), up to 13 x 18 cm
(5 x 7 inch) (with or without tab), letter, A4, or an appropriate
listed size
Transparency films
Letter or A4
Custom-size papers
Custom paper size
Set the paper type for printing
If you print on special papers, such as photo paper, transparency film, envelopes, or
labels, or if you experience poor print quality, you can set the paper type manually.
To set the paper type for printing
1. Make sure you have paper loaded in the input tray.
2. On the File menu in your software application, click Print.
3. Make sure the product is the selected printer.
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. Click the Features tab.
6. In the Basic Options area, from the Paper Type drop-down list, select More.
7. Select the type of paper that you have loaded, and then click OK.
View the print resolution
Print
The printer software displays the print resolution in dots per inch (dpi). The dpi varies
according to the paper type and print quality that you select in the printer software.
Change the print settings for the current job
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Chapter 7
To view the print resolution
1. Make sure you have paper loaded in the input tray.
2. On the File menu in your software application, click Print.
3. Make sure the product is the selected printer.
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. Click the Features tab.
6. In the Paper Type drop-down list, select the type of paper that you have loaded.
7. In the Print Quality drop-down list, select the appropriate print quality setting for your
project.
8. Click the Resolution button to view the print resolution dpi for the paper type and
print quality combination you selected.
Change the print speed or quality
The HP All-in-One automatically chooses a print quality and speed setting depending on
the paper type setting you select. You can also change the print quality setting to
customize the speed and quality of the print process.
To select a print speed or quality
1. Make sure you have paper loaded in the input tray.
2. On the File menu in your software application, click Print.
3. Make sure the product is the selected printer.
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. Click the Features tab.
6. In the Paper Type drop-down list, select the type of paper that you have loaded.
7. In the Print Quality drop-down list, select the appropriate quality setting for your
project.
NOTE: To find out what dpi the product will print based on the paper type and
print quality settings you selected, click Resolution.
Change the page orientation
The page orientation setting allows you to print your document vertically or horizontally
on the page.
Usually, you set the page orientation in the software application you used to create your
document or project. However, if you are using custom-size or special HP paper, or if you
cannot set the page orientation from your software application, you can change the page
orientation in the Properties dialog box before printing.
Print
To change the page orientation
1. Make sure you have paper loaded in the input tray.
2. On the File menu in your software application, click Print.
54
Print from your computer
3. Make sure the product is the selected printer.
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. Click the Features tab.
6. In the Basic Options area, do one of the following:
• Click Portrait to print the document vertically on the page.
• Click Landscape to print the document horizontally on the page.
Scale the document size
The HP All-in-One allows you to print the document at a different size than the original.
To scale the document size
1. Make sure you have paper loaded in the input tray.
2. On the File menu in your software application, click Print.
3. Make sure the product is the selected printer.
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. Click the Features tab.
6. In the Resizing options area, click Scale to paper size, and then click the
appropriate paper size from the drop-down list.
Change the saturation, brightness, or color tone
You can change the intensity of colors and the level of darkness in your printout by
adjusting the Saturation, Brightness, or Color Tone options.
To change the saturation, brightness, or color tone
1. Make sure you have paper loaded in the input tray.
2. On the File menu in your software application, click Print.
3. Make sure the product is the selected printer.
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. Click the Color tab.
6. Click the More Color Options button.
7. Move the sliders to adjust the Saturation, Brightness, or Color Tone.
• Brightness indicates the lightness or darkness of the printed document.
• Saturation is the relative purity of printed colors.
• Color Tone affects the perceived warmth or coolness of printed colors, by adding
more orange or blue tones, respectively, to your image.
You can preview your print job before sending it to the HP All-in-One. This helps to prevent
wasting paper and ink on projects that do not print as expected.
Change the print settings for the current job
55
Print
Preview your print job
Chapter 7
To preview your print job
1. Make sure you have paper loaded in the input tray.
2. On the File menu in your software application, click Print.
3. Make sure the product is the selected printer.
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. Select the print settings appropriate for your project on each of the tabs in the dialog
box.
6. Click the Features tab.
7. Select the Show Preview Before Printing check box.
8. Click OK, and then click Print or OK in the Print dialog box.
Your print job displays in the preview window.
9. In the HP preview window, do one of the following:
• To print, click Start Printing.
• To cancel, click Cancel Printing.
Change the default print settings
If there are settings that you frequently use for printing, you might want to make them the
default print settings so they are already set when you open the Print dialog box from
within your software application.
To change the default print settings
1. In the HP Solution Center, click Settings, point to Print Settings, and then click
Printer Settings.
2. Make changes to the print settings, and click OK.
Printing shortcuts
Use printing shortcuts to print with print settings that you use often. The printer software
has several specially designed printing shortcuts that are available in the Printing
Shortcuts list.
NOTE: When you select a printing shortcut the appropriate printing options are
automatically displayed. You can leave them as is, change them, or create your own
shortcuts for commonly used tasks.
Use the Printing Shortcuts tab for the following print tasks:
•
•
•
•
General Everyday Printing: Print documents quickly.
Photo Printing–Borderless: Print to the top, bottom, and side edges of 10 x 15 cm
(4 x 6 inch) and 13 x 18 cm (5 x 7 inch) HP Photo Papers.
Photo Printing–With White Borders: Print a photo with a white border around the
edges.
Fast/Economical Printing: Produce draft-quality printouts quickly.
Print
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Print from your computer
•
•
Presentation Printing: Print high-quality documents, including letters and
transparencies.
Two-sided (Duplex) Printing: Print two-sided pages manually.
This section contains the following topics:
•
•
Create printing shortcuts
Delete printing shortcuts
Related topics
• “Print a borderless image” on page 58
• “Print photos” on page 72
• “Print on transparencies” on page 67
• “Print on both sides of the page” on page 62
Create printing shortcuts
In addition to the printing shortcuts that are available in the Printing Shortcuts list, you
can create your own printing shortcuts.
If you frequently print on transparency film, for example, you can create a printing shortcut
by selecting the Presentation Printing shortcut, changing the paper type to HP Premium
Inkjet Transparency Film, and then saving the modified shortcut under a new name; for
example, Transparency Presentations. After creating the printing shortcut, simply
select it when printing on transparency film rather than changing the print settings each
time.
To create a printing shortcut
1. On the File menu in your software application, click Print.
2. Make sure the product is the selected printer.
3. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
4. Click the Printing Shortcuts tab.
5. In the Printing Shortcuts list, click a printing shortcut.
The print settings for the selected printing shortcut are displayed.
6. Change the print settings to those you want in the new printing shortcut.
7. Click Save as and type a name for the new printing shortcut, and then click Save.
The printing shortcut is added to the list.
Delete printing shortcuts
You might want to delete printing shortcuts that you no longer use.
Print
To delete a printing shortcut
1. On the File menu in your software application, click Print.
2. Make sure the product is the selected printer.
Printing shortcuts
57
Chapter 7
3. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
4. Click the Printing Shortcuts tab.
5. In the Printing Shortcuts list, click the printing shortcut that you want to delete.
6. Click Delete.
The printing shortcut is removed from the list.
NOTE: Only the shortcuts that you have created can be deleted. The original HP
shortcuts cannot be deleted.
Perform special print jobs
In addition to supporting standard print jobs, the HP All-in-One can perform special jobs
such as printing borderless images, iron-on transfers, and posters.
This section contains the following topics:
•
•
•
•
•
•
•
•
•
•
•
•
•
Print a borderless image
Print a photo on photo paper
Print using Maximum dpi
Print onto a CD/DVD
Print on both sides of the page
Print a multiple-page document as a booklet
Print multiple pages on a single sheet
Print a multiple-page document in reverse order
Reverse an image for iron-on transfers
Print on transparencies
Print a group of addresses on labels or envelopes
Print a poster
Print a Web page
Print a borderless image
Borderless printing lets you print to the top, bottom, and side edges of up to 13 x 18 cm
(5 x 7 inch) photo paper.
TIP: For the best results, use HP Advanced Photo Paper to print your photos.
To print a borderless image
1. Load up to 13 x 18 cm (5 x 7 inch) paper in the photo tray.
2. On the File menu in your software application, click Print.
Print
58
Print from your computer
3. Make sure the product is the selected printer.
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. Click the Features tab.
6. In the Size list, click More, and then select the size of photo paper loaded in the photo
tray.
If a borderless image can be printed on the specified size, the Borderless printing
check box is enabled.
7. In the Paper Type drop-down list, click More, and then select the appropriate paper
type.
NOTE: You cannot print a borderless image if the paper type is set to Plain
paper or to a type of paper other than a photo paper.
8. Select the Borderless check box if it is not already checked.
If the borderless paper size and paper type are not compatible, the product software
displays an alert and allows you to select a different type or size.
9. Click OK, and then click Print or OK in the Print dialog box.
NOTE: Do not leave unused photo paper in the input tray. The paper might start
to curl, which could reduce the quality of your printout. Photo paper should be flat
before printing.
Print a photo on photo paper
To achieve the best print quality, HP recommends using HP papers that are specifically
designed for the type of project you are printing along with genuine HP ink. HP papers
and HP ink are specifically designed to work well together to provide high-quality output.
For photo printing, HP recommends that you use HP Advanced Photo Paper with the
HP All-in-One.
To print a photo on photo paper
1. Load up to 13 x 18 cm (5 x 7 inch) paper in the photo tray or full-size photo paper in
the main input tray.
Print
2. On the File menu in your software application, click Print.
3. Make sure the product is the selected printer.
Perform special print jobs
59
Chapter 7
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. Click the Features tab.
6. In the Basic Options area, from the Paper Type drop-down list, select More. Then,
select the appropriate photo paper type.
7. In the Resizing Options area, from the Size drop-down list, select More. Then, select
the appropriate paper size.
If the paper size and paper type are not compatible, the printer software displays an
alert and allows you to select a different type or size.
8. In the Basic Options area, select a high print quality, such as Best, from the Print
Quality drop-down list.
NOTE: To achieve the highest dpi resolution, you can use the Maximum dpi
setting with supported types of photo paper. If Maximum dpi is not listed in the
Print quality drop-down list, you can enable it from the Advanced tab. For more
information, see “Print using Maximum dpi” on page 60.
9. In the HP Real Life Technologies area, click the Photo fix drop-down list and select
from the following options:
• Off: applies no HP Real Life Technologies to the image.
• Basic: enhances low-resolution images; moderately adjusts image sharpness.
• Full: automatically adjusts brightness, contrast, and sharpness; enhances lowresolution images; automatically removes red-eye coloring in the photo.
TIP: You can remove red-eye coloring in the photo when using the Off or
Basic mode by selecting the Remove red eye check box.
10. Click OK to return to the Properties dialog box.
11. (Optional) If you want to print the photo in black and white, click the Color tab and
select the Print in grayscale check box. From the drop-down list, select one of the
following options:
• High Quality: uses all the available colors to print your photo in grayscale. This
creates smooth and natural shades of gray.
• Black Ink Only: uses black ink to print your photo in grayscale. The gray shading
is created by varying patterns of black dots, which might result in a grainy image.
12. Click OK, and then click Print or OK in the Print dialog box.
NOTE: Do not leave unused photo paper in the input tray. The paper might start to
curl, which could reduce the quality of your printout. Photo paper should be flat before
printing.
Print using Maximum dpi
Use maximum dpi mode to print high-quality, sharp images.
To get the most benefit from maximum dpi mode, use it to print high-quality images such
as digital photographs. When you select the maximum dpi setting, the printer software
displays the optimized dots per inch (dpi) that the HP All-in-One printer will print.
Print
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Print from your computer
Printing in maximum dpi takes longer than printing with other settings and requires a large
amount of disk space.
To print in Maximum dpi mode
1. Make sure you have paper loaded in the input tray.
2. On the File menu in your software application, click Print.
3. Make sure the product is the selected printer.
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. Click the Advanced tab.
6. In the Features area, select the Enable maximum dpi setting check box.
7. Click the Features tab.
8. In the Paper Type drop-down list, click More, and then select the appropriate paper
type.
9. In the Print Quality drop-down list, click Maximum dpi.
NOTE: To find out what dpi the product will print based on the paper type and
print quality settings you selected, click Resolution.
10. Select any other print settings that you want, and then click OK.
Print onto a CD/DVD
You can use the HP Photosmart Software to print directly onto the surface of an inkjet
printable CD/DVD.
To print directly onto a CD/DVD
1. Use the software that came with the product to create and print a CD/DVD label.
2. When prompted, load a CD/DVD into the CD/DVD holder on the product.
3. Push the CD/DVD holder into the product until the green lines on the CD/DVD holder
line up to the green lines on the CD/DVD tray.
Print
NOTE: The product pulls the CD/DVD holder while printing on the media.
Perform special print jobs
61
Chapter 7
Related topics
“Load a CD/DVD” on page 45
Print on both sides of the page
You can print two-sided pages with the HP All-in-One manually. When printing two-sided
pages, make sure to use paper that is thick enough so that images do not show through
to the other side.
To print on both sides of the page
1. Load paper into the input tray.
2. On the File menu in your software application, click Print.
3. Make sure the product is the selected printer.
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. Click the Features tab.
6. In the Paper saving options area, select Manual from the Two-sided printing dropdown list.
7. For binding, do one of the following:
• For binding on the top like a notebook or calendar, select the Flip Pages Up check
box.
This causes the odd and even pages of your document to print opposite of each
other top-to-bottom. This ensures that the top of the page is always at the top of
the sheet when you flip the pages up in your bound document.
Print
62
Print from your computer
•
For binding on the side like a book or magazine, click to clear the Flip Pages
Up check box.
This causes the odd and even pages of your document to print opposite of each
other left-to-right. This ensures that the top of the page is always at the top of the
sheet when you turn the pages in your bound document.
1
3
5
8. Click OK, and then click Print or OK in the Print dialog box.
The product begins printing. Wait until all the odd-numbered pages are printed before
removing any of the printed pages from the output tray.
A dialog box displays instructions on the screen when it is time to process the second
side of your job.
9. Click Continue when done.
Print a multiple-page document as a booklet
The HP All-in-One allows you to print your document as a small booklet, which you can
fold and then staple together.
For best results, design your document to fit on a multiple of four pages, such as an 8,
12, or 16-page program for a child's school play or for a wedding.
Print
To print a multiple-page document as a booklet
1. Load paper into the input tray.
The paper should be thick enough so that the images do not show through to the
other side.
2. On the File menu in your software application, click Print.
3. Make sure the product is the selected printer.
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. Click the Features tab.
Perform special print jobs
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Chapter 7
6. In the Paper saving options area, select Manual from the Two-sided printing dropdown list.
7. Select the binding edge from the Booklet layout is list, as appropriate for your
language.
• If your language reads left-to-right, click Left edge binding.
• If your language reads right-to-left, click Right edge binding.
The Pages per sheet box is automatically set to two pages per sheet.
8. Click OK, and then click Print or OK in the Print dialog box.
The product begins printing.
A dialog box displays instructions on the screen when it is time to process the second
side of your job. Do not click Continue in the dialog box until you have reloaded the
paper as instructed in the following steps.
9. Wait until the product has stopped printing for several seconds before removing any
of the printed pages from the output tray.
If you remove the pages while the document is still printing, the pages might get out
of order.
10. Follow the instructions that appear on your screen for reloading the paper to print on
the second side, and then click Continue.
11. When the entire document has finished printing, fold the stack of paper in half, so that
the first page is on top, then staple the document along the crease.
TIP: For best results, use a saddle stapler, or a heavy-duty stapler with a long
reach to staple the booklet.
Figure 7-1 Left-edge binding for left-to-right languages
Figure 7-2 Right-edge binding for right-to-left languages
Print
64
Print from your computer
Print multiple pages on a single sheet
You can print up to 16 pages on a single sheet of paper.
To print multiple pages on a single sheet
1. Make sure you have paper loaded in the input tray.
2. On the File menu in your software application, click Print.
3. Make sure the product is the selected printer.
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. Click the Features tab.
6. In the Pages per sheet list, click 2, 4, 6, 9, or 16.
7. If you want a border to appear around each page image printed on the sheet of paper,
select the Print page borders check box.
8. In the Page order list, click an appropriate page order option.
The sample output graphic is numbered to show how the pages will be ordered if you
select each option.
9. Click OK, and then click Print or OK in the Print dialog box.
Print a multiple-page document in reverse order
Print
Because of the way the paper feeds through the HP All-in-One, the first page that prints
is print side up at the bottom of the stack. Usually this means you need to put the printed
pages in the correct order.
Perform special print jobs
65
Chapter 7
A better way is to print the document in reverse order so that the pages are stacked
correctly.
TIP: Set this option as a default setting so you do not have to remember to set it
every time you print a multiple-page document.
To print a multiple-page document in reverse order
1. Make sure you have paper loaded in the input tray.
2. On the File menu in your software application, click Print.
3. Make sure the product is the selected printer.
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. Click the Advanced tab.
6. In the Layout Options area, select Front to Back in the Page Order option.
NOTE: If you set your document to print on both sides of the page, the Front to
Back option is not available. Your document will automatically print in the correct
order.
7. Click OK, and then click Print or OK in the Print dialog box.
NOTE: When you are printing multiple copies, each set is printed completely
before the next set is printed.
Reverse an image for iron-on transfers
This feature reverses an image so you can use it for iron-on transfers. This feature is also
useful for transparencies when you want to make notations on the back of the
transparency without scratching the original.
To reverse an image for iron-on transfers
1. On the File menu in your software application, click Print.
2. Make sure the product is the selected printer.
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Print from your computer
3. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
4. Click the Features tab.
5. In the Paper Type drop-down list, click More, and then select HP Iron-on Transfer
from the list.
6. If the selected size is not what you want, click an appropriate size in the Size list.
7. Click the Advanced tab.
8. In the Features area, select the Mirror Image check box.
9. Click OK, and then click Print or OK in the Print dialog box.
NOTE: To prevent jams, manually feed the iron-on transfer sheets into the input
tray one sheet at a time.
Print on transparencies
For the best results, HP recommends you use HP transparency products with the HP Allin-One.
To print on transparencies
1. Load the transparency into the input tray.
2. On the File menu in your software application, click Print.
3. Make sure the product is the selected printer.
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. Click the Features tab.
6. In the Basic Options area, from the Paper Type drop-down list, select More. Then
select the appropriate paper type.
TIP: If you want to make notations on the back of the transparencies and erase
them later without scratching the original, click the Advanced tab, and select the
Mirror Image check box.
7. In the Resizing Options area, from the Size drop-down list, select More. Then, select
an appropriate size.
8. Click OK, and then click Print or OK in the Print dialog box.
NOTE: The product automatically waits for transparencies to dry before
releasing them. Ink dries slower on film than on plain paper. Make sure you allow
enough time for the ink to dry before handling the transparency.
Print a group of addresses on labels or envelopes
Print
With the HP All-in-One, you can print on a single envelope, a group of envelopes, or label
sheets designed for inkjet printers.
Perform special print jobs
67
Chapter 7
To print a group of addresses on labels or envelopes
1. Print a test page on plain paper first.
2. Place the test page on top of the label sheet or envelope, and hold both up to the
light. Check the spacing for each block of text. Make adjustments as needed.
3. Load the labels or envelopes into the main input tray.
CAUTION: Do not use envelopes with clasps or windows. They can get stuck in
the rollers and cause paper jams.
4. Slide the paper-width guide inward against the stack of labels or envelopes until the
guide stops.
5. If you are printing on envelopes, do the following:
a. Display the print settings, and click the Features tab.
b. In the Resizing Options area, click the appropriate envelope size in the Size list.
6. Click OK, and then click Print or OK in the Print dialog box.
Print a poster
You can create a poster by printing a document on multiple pages. The HP All-in-One
prints dotted lines on some pages to indicate where to trim the pages before taping them
together.
To print a poster
1. Make sure you have paper loaded in the input tray.
2. On the File menu in your software application, click Print.
3. Make sure the product is the selected printer.
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. Click the Advanced tab.
6. Expand Document Options, and then expand Printer Features.
Print
68
Print from your computer
7. In the Poster Printing drop-down list, click either 2x2 (4 sheets), 3x3 (9 sheets),
4x4 (16 sheets), or 5x5 (25 sheets).
This selection tells the product to enlarge your document so that it fits on 4, 9, 16, or
25 pages.
If your originals are of multiple pages, each of those pages will be printed on 4, 9, 16,
or 25 pages. For example, if you have a one-page original and you select 3x3, you
will get 9 pages; if you select 3x3 for a two-page original, 18 pages will print.
8. Click OK, and then click Print or OK in the Print dialog box.
9. After the poster has printed, trim the edges of the sheets and tape the sheets together.
Print a Web page
You can print a Web page from your Web browser on the HP All-in-One.
If you use Internet Explorer 6.0 or higher for Web browsing, you can use HP Smart Web
Printing to ensure simple, predictable web printing with control over what you want and
how you want it printed. You can access HP Smart Web Printing from the toolbar in
Internet Explorer. For more information about HP Smart Web Printing, see the help file
provided with it.
To print a Web page
1. Make sure you have paper loaded in the main input tray.
2. On the File menu in your Web browser, click Print.
The Print dialog box appears.
3. Make sure the product is the selected printer.
4. If your Web browser supports it, select the items on the Web page that you want to
include in the printout.
For example, in Internet Explorer, click the Options tab to select options such as As
laid out on screen, Only the selected frame, and Print all linked documents.
5. Click Print or OK to print the Web page.
TIP: To print Web pages correctly, you might need to set your print orientation to
Landscape.
Stop a print job
Although you can stop a print job from either the HP All-in-One or the computer, HP
recommends you stop it from the HP All-in-One for best results.
To stop a print job from the product
▲ Press Cancel. If the print job does not stop, press Cancel again.
It can take a few moments for the print job to be cancelled.
Print
To stop a print job from the computer
1. On the Windows taskbar, click Start, and then click Control Panel.
2. Click Printers (or double-click Printers and Faxes).
Stop a print job
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Chapter 7
3. Double-click the product icon.
TIP: You can also double-click the printer icon in the Windows taskbar.
4. Select the print job you want to cancel.
5. On the Document menu, click Cancel Printing or Cancel, or press the Delete key
on your keyboard.
It can take a few moments for the print job to be cancelled.
Print
70
Print from your computer
8
Use the photo features
You can print photos by connecting a PictBridge-compatible digital camera directly to the
front USB port. When you print from a digital camera, the printer uses the settings that
you selected on the camera. For more information, see the documentation that came with
the camera.
This section contains the following topics:
•
•
•
•
•
Insert a memory card
Print photos
Create special projects from your photos
Save photos to your computer
Edit photos using the control panel
Insert a memory card
The HP All-in-One supports memory cards and storage devices as described below. Each
type of memory card can only be inserted in the appropriate slot for that card, and only
one card or a storage device may be inserted at a time.
CAUTION: Do not insert more than one memory card or a storage device at a time.
If more than one memory card is inserted, or if a storage device is connected when
a memory card is inserted, unrecoverable data loss might occur.
Insert a memory card
71
Photos
The HP All-in-One is equipped with memory card slots and a front USB port that enable
you to print or edit photos from a memory card or storage device (such as a keychain
drive, portable hard drive, or a digital camera in storage mode) without uploading your
photos to a computer first. Additionally, if the HP All-in-One is connected to a computer
with a USB cable, you can also transfer your photos to the computer to print, edit, or
share.
Chapter 8
Photos
1
Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate, Memory
Stick Duo or Duo Pro (adapter optional), or Memory Stick Micro (adapter required)
2
MultiMediaCard (MMC), MMC Plus, Secure MultiMedia Card, MMC Mobile (RS-MMC; adapter
required), Secure Digital (SD), Secure Digital Mini, Secure Digital High Capacity (SDHC),
TransFlash MicroSD Card (adapter required), or xD-Picture card
3
CompactFlash (CF) types I and II
4
Front USB port (for storage devices)
To insert a memory card
1. Make sure the product is on.
2. Insert the memory card or storage device into the appropriate slot.
The memory card area has a Photo light (below the camera icon) that indicates the
status of the memory card. When it is solid green, your photos are ready to be viewed.
CAUTION: Do not pull out the memory card while the Photo light is flashing. A
flashing light means the product is accessing the memory card. Wait until the light
remains solid. Removing a memory card while it is being accessed might corrupt
information on the card or damage the product or memory card.
NOTE: The product only recognizes the JPG and TIF file formats on your memory
card or storage device.
Print photos
You can print the photos on your memory card or storage device in a variety of sizes,
from 10 x 15 cm (4 x 6 inch) up to the size of letter or A4 paper, including multiple smallsize photos on a single page.
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Use the photo features
To print photos
1. Load photo paper in the appropriate input tray.
• Load up to 13 x 18 cm (5 x 7 inch) photo paper in the photo tray.
• Load full-size photo paper in the main input tray.
2. Insert a memory card into the appropriate slot on the product or connect a storage
device to the front USB port.
NOTE: If there are camera-selected photos on the memory device, the DPOF
Found screen appears. Select Yes to print the camera-selected photos, or select
No to browse through the photos on the memory device.
3. Press OK to select View & Print.
4. Press the left or right arrow button to scroll through the thumbnails of your photos.
TIP: If you want to print all the photos on your card, press the Menu button and
select Select All Photos & Preview.
5. When the photo you want to print is highlighted, press OK.
TIP: If you want to print one copy of the photo using the default print settings,
when the photo is highlighted, press Print Photos twice instead of pressing OK.
6. Press the up arrow button to increase the number of copies. You must specify at least
one copy or the photo will not print.
TIP: If you want to crop, rotate, or make any other changes to the photo before
printing, press the Menu button.
7. (Optional) Continue left-right scrolling to add more photos to the print queue.
8. Press OK to preview the print job.
9. (Optional) Press the Menu button to change the print settings.
10. Press Print Photos.
TIP: During printing, you can press OK to add more photos to the print queue.
Related topics
“Edit photos using the control panel” on page 75
Print photos
73
Photos
TIP: To achieve the best print quality, HP recommends using HP papers that are
specifically designed for the type of project you are printing along with genuine HP
ink. HP papers and HP ink are specifically designed to work well together to provide
high-quality output.
Chapter 8
Create special projects from your photos
The HP All-in-One enables you to create special projects from your photos, including:
•
•
•
•
Photo albums
Panorama prints
Wallet-size photos
Passport-size photos
Photos
To create special projects
1. Insert a memory card into the appropriate slot on the product or connect a storage
device to the front USB port.
NOTE: If there are camera-selected photos on the memory device, the DPOF
Found screen appears. Select Yes to print the camera-selected photos, or select
No to browse through the photos on the memory device.
2. Make sure the photo tray or main input tray is loaded with the correct paper for the
type of project you are creating.
3. Press the left arrow or right arrow button to highlight Create, and then press OK.
4. Press the left arrow or right arrow button to scroll through the projects. When the
project you want to create is highlighted, press OK.
• Album Pages: Enables you to select multiple photos and print them onto a series
of themed album pages, which you can then bind to create a photo album. The
photos in your album pages are placed in the same orientation for a visually
pleasing presentation.
• Panorama Prints: Enables you to print an existing wide angle (or panoramic)
photo.
TIP: Some cameras have a panoramic mode that produces wide angle
photos automatically. You can also "stitch" a series photos together using
photo editing software, then save the file on your memory card for printing.
•
Wallets: Enables you to print your own wallet-size photos to carry with you or give
to friends or relatives.
• Passport Photos: Enables you to print your own passport-size photos. (If you
have questions on guidelines or restrictions for passport photos, contact a local
passport service agency.)
5. Respond to the prompts for the project you are creating.
6. At the Print Preview screen, press Print Photos.
Save photos to your computer
You can use the HP Photosmart Software installed on your computer to transfer photos
from a memory card or storage device to your computer’s hard drive for sharing photos
online and printing from your computer.
NOTE: The HP All-in-One must be connected to a computer that has the
HP Photosmart Software installed on it.
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Use the photo features
To save photos
1. Insert a memory card into the appropriate slot on the product or connect a storage
device to the front USB port.
2. Press the right arrow button until Save is highlighted, and then press OK.
3. Follow the onscreen prompts on your computer to save the photos to your computer.
Edit photos using the control panel
Photos
The HP All-in-One offers several basic editing features that you can use to edit your
photos manually before you print them, as well as a feature that enables you to
automatically enhance your photos.
This section contains the following topics:
•
•
•
•
•
•
•
Remove red-eye
Rotate a photo
Zoom and pan to crop a photo
Automatically enhance your photos
Print a frame around your photo
Adjust the brightness of your photos
Apply special color effects to your photos
Remove red-eye
The flash on a camera (especially on older camera models) can sometimes cause a
subject's eyes to appear red in your photos. The HP All-in-One is set to automatically
remove redness so that eyes appear the correct shade in your photos.
NOTE: The changes you make to the photo apply only to viewing and printing the
photo. The changes will not be saved on the memory card.
NOTE: This feature is only available when a memory card or storage device is
inserted.
To remove red-eye from photos
▲ By default, red-eye correction is automatically applied to all photos in the print queue.
To turn off this feature, press the Red-Eye Removal button on the control panel when
a memory card or storage device is inserted.
Related topics
“Print photos” on page 72
Rotate a photo
Depending on how you were holding your digital camera at the time you took a photo,
the photo might appear sideways or upside down on the display. You might need to rotate
the photo to make it show properly on the display.
Edit photos using the control panel
75
Chapter 8
NOTE: The HP All-in-One automatically adjusts the rotation so photos print properly
on the page. When printing more than one, the photos are oriented to fit a maximum
number of photos on the page.
To rotate a photo
1. Press the Menu button on the photo selection screen.
Photos
2. In the Edit Photo menu, press the up arrow or down arrow button to highlight
Rotate, and then press OK.
3. Press the right arrow button repeatedly to rotate the image clockwise in 90 degree
increments.
4. When you are done rotating the image, press OK.
Related topics
• “Print photos” on page 72
• “Make reprints of your photos” on page 93
Zoom and pan to crop a photo
The HP All-in-One enables you to zoom in or out on a specific area of a photo. When you
print the photo, the photo is cropped so only the area shown on the display prints.
NOTE: The changes you make to the photo apply only to viewing and printing the
photo. The changes will not be saved on the memory card.
To crop a photo
1. Press the Menu button on the photo selection screen.
2. In the Edit Photo menu, press the up arrow or down arrow button to highlight Crop,
and then press OK.
3. Press the Zoom in button or the Zoom out button to zoom closer to or farther away
from the subject of the photo.
An outline appears on the photo to show you an approximate view of the area that
will print.
76
Use the photo features
4. Press the arrows on the directional pad to pan around the photo and select a specific
area to print.
5. Press OK to crop the photo.
Related topics
• “Print photos” on page 72
• “Make reprints of your photos” on page 93
The HP All-in-One is set up, by default, to enhance your photos automatically when you
print them. When this feature is enabled, the HP All-in-One uses HP Real Life
Technologies to:
•
•
•
Adjust the brightness or darkness of your photos (shown in print preview and printed
output)
Adjust the lighting to make dark images appear brighter (shown on printed output
only)
Sharpen blurry images (shown on printed output only)
You can turn off the automatic photo enhancement feature for individual photos, on a perimage basis.
To turn off automatic photo enhancement
1. Press the Menu button on the photo selection screen.
2. In the Edit Photo menu, press the up arrow or down arrow button to highlight Photo
Fix, and then press OK.
3. Press the up arrow or down arrow button to highlight Off, and then press OK.
Related topics
“Print photos” on page 72
Print a frame around your photo
You can print a decorative colored border around the outside edge of your photo to frame
the photo.
NOTE: The changes you make to the photo apply only to viewing and printing the
photo. The changes will not be saved on the memory card.
To print a frame around your photo
1. Press the Menu button on the photo selection screen.
Edit photos using the control panel
77
Photos
Automatically enhance your photos
Chapter 8
2. In the Edit Photos menu, press the up arrow or down arrow button until Frame is
highlighted, and then press OK.
3. Press the left arrow or right arrow button to scroll through the frames.
4. When the frame you want is highlighted, press OK.
The selected frame is applied to the photo and shown by itself on the display.
Related topics
“Print photos” on page 72
Photos
Adjust the brightness of your photos
You can adjust the brightness of a photo so that it prints lighter or darker than the original
photo you took with your digital camera.
NOTE: The changes you make to the photo apply only to viewing and printing the
photo. The changes will not be saved on the memory card.
To adjust the brightness
1. Press the Menu button on the photo selection screen.
2. In the Edit Photo menu, press the up arrow or down arrow button to highlight
Brightness, and then press OK.
3. Press the left arrow or right arrow button to increase or decrease the brightness of
the photo.
The current brightness selection is indicated by the vertical line on the slidebar.
4. When you are done adjusting brightness, press OK.
Related topics
• “Print photos” on page 72
• “Make reprints of your photos” on page 93
Apply special color effects to your photos
You can apply special color effects to a photo so that it prints with a sepia, hand-tinted,
or black-and-white finish.
NOTE: The changes you make to the photo apply only to viewing and printing the
photo. The changes will not be saved on the memory card.
To change the color effects
1. Press the Menu button on the photo selection screen.
78
Use the photo features
2. In the Edit Photos menu, press the up arrow or down arrow button to highlight Color
Effect, and then press OK.
3. Press the up arrow or down arrow button to select one of the following color effect
options, and then press OK:
Does not apply any special color effects to your photo.
Black & White
Prints the photo in black and white.
Sepia
Applies brown tones, similar to photos produced in the early 1900s, to
your photo.
Antique
Applies brown tones along with some pale colors to your photo. With
this option, your photo will look like it was hand-tinted.
Photos
No Effect
Related topics
• “Print photos” on page 72
• “Make reprints of your photos” on page 93
Edit photos using the control panel
79
Chapter 8
Photos
80
Use the photo features
9
Use the scan features
Scanning is the process of converting text and pictures into an electronic format for your
computer. You can scan almost anything (photos, magazine articles and text documents)
on the HP All-in-One.
You can use the scanning features of the HP All-in-One to do the following:
•
•
•
•
•
Scan text from an article into your word processor and quote it in a report.
Print business cards and brochures by scanning a logo and using it in your publishing
software.
Send photos to friends and relatives by scanning your favorite prints and including
them in e-mail messages.
Create a photographic inventory of your house or office.
Archive treasured photos in an electronic scrapbook.
This section contains the following topics:
•
•
•
•
Scan an image
Edit a scanned image
Edit a scanned document
Stop scanning
Scan
Scan an image
You can scan to a connected computer that has the HP Photosmart Software installed
or to a connected memory card or storage device.
NOTE: You can also use the software you installed with the HP All-in-One to scan
images. Using this software, you can edit a scanned image and create special projects
using a scanned image. For more information, see the software help.
This section contains the following topics:
•
•
Scan an original to a computer
Scan an original to a memory card
Scan an original to a computer
You can scan originals placed on the glass by using the control panel.
NOTE: To use the scan features, the HP All-in-One and computer must be
connected and turned on. The HP Photosmart Software must also be installed and
running on your computer prior to scanning. To verify that the HP Photosmart
Software is running on a Windows computer, look for the HP All-in-One icon in the
system tray at the lower right side of the screen, near the time.
NOTE: Closing the HP Digital Imaging Monitor icon in the Windows system tray
can cause the HP All-in-One to lose some of its scan functionality. If this happens,
you can restore full functionality by restarting your computer or by starting the
HP Photosmart Software.
Scan an image
81
Chapter 9
NOTE: When scanning, the HP Photosmart Software enables you to save an image
in the following file formats: BMP, DCX, FPX, GIF, JPG, PCD, PCX, and TIF.
To scan to a computer
1. Load your original print side down on the right front corner of the glass.
Scan
2. Press Start Scan on the control panel.
3. Press the down arrow button to highlight Scan to Computer, and then press OK.
4. The Scan To menu appears on the display. Press the down arrow button to select
the job shortcut you want to use, and then press OK.
NOTE: Job shortcuts define scan parameters, such as the software application,
dpi, and color settings so you do not need to set them for each scan job.
A preview image of the scan appears on your computer, where you can edit it.
5. Follow the onscreen prompts to save the scan to your computer.
Scan an original to a memory card
You can send the scanned image as a JPEG image to the memory card or storage device
that is currently inserted. This enables you to use the photo print options to print
borderless prints and album pages from the scanned image.
82
Use the scan features
To save a scan to the memory card or storage device
1. Make sure your memory card is inserted into the appropriate slot on the product, or
a storage device is connected to the front USB port.
2. Load your original print side down on the right front corner of the glass.
Scan
3. Press Start Scan.
4. Press the down arrow button to highlight Scan to Memory Card or Scan to USB
Flash Drive, and then press OK.
The product scans the image and saves the file to the memory card or storage device
in the JPEG format.
Edit a scanned image
You can edit a scanned image, such as a photo or graphic, using the software you
installed with the HP All-in-One. Using this software, you can rotate or crop the image,
as well as adjust the brightness, contrast, and color saturation.
Related topics
“Use the HP Photosmart Software” on page 14
Edit a scanned document
You can edit a scanned document using your Optical Character Recognition (OCR)
software. Scanning text using OCR software enables you to bring the content of magazine
articles, books, and other printed matter into your favorite word processor and many other
applications as editable text. Learning to use OCR software correctly is important if you
want to obtain the best results. Do not expect scanned text documents to be letter-perfect
the first time you use your OCR software. Using OCR software is an art that takes time
and practice to master.
Related topics
“Use the HP Photosmart Software” on page 14
Edit a scanned document
83
Chapter 9
Stop scanning
To stop scanning
▲ Press Cancel on the control panel.
Scan
84
Use the scan features
10 Use the copy features
The HP All-in-One enables you to produce high-quality color and black-and-white copies
on a variety of paper types, including transparencies. You can enlarge or reduce the size
of an original to fit a specific paper size, adjust the darkness of the copy, and use special
features to make high-quality copies of photos, including borderless copies.
TIP: For the best copy performance on standard copy projects, set the paper size
to Letter or A4, the paper type to Plain Paper, and the copy quality to Fast.
This section contains the following topics:
•
•
•
•
•
•
Make a copy
Preview your copy job
Change the copy settings for the current job
Change default copy settings
Perform special copy jobs
Stop copying
Make a copy
You can make quality copies from the control panel.
Copy
To make a copy from the control panel
1. Make sure you have paper loaded in the input tray.
Make a copy
85
Chapter 10
2. Load your original print side down on the right front corner of the glass.
3. Press Start Copy Black or Start Copy Color to begin copying.
Preview your copy job
After changing settings on the HP All-in-One for making a copy, you can preview an image
of the expected output on the display before starting the copy.
NOTE: To ensure an accurate preview, change the paper size and type to reflect
the actual paper you have loaded in the input tray. If you use the Automatic settings,
the onscreen preview might not accurately represent the output. Instead, the preview
will reflect what the output would be if the default paper type and size were loaded in
the input tray.
Previews appear when you select Preview on the Copy Menu, or when you use the crop
feature to specify a specific area of the original to copy.
To preview your copy from the control panel
1. Press OK when Copy is highlighted on the Home Screen.
2. Press the Menu button to select Copy Settings.
Copy
3. Change copy settings on the product to accurately reflect the copy you want to make.
4. Press the down arrow button to highlight Preview, and then press OK.
An image on the display shows how your copy will print.
5. Press Start Copy Black or Start Copy Color to accept the preview and begin
copying.
Change the copy settings for the current job
You can customize the copy settings of the HP All-in-One to handle nearly any copy task.
86
Use the copy features
This section contains the following topics:
•
•
•
•
•
Set the number of copies
Set the copy paper size
Set the copy paper type
Change copy speed or quality
Adjust the lightness and darkness of your copy
Set the number of copies
You can set the number of copies from the control panel of the HP All-in-One or from the
HP Photosmart Software. This task explains how to set the number of copies from the
control panel only.
To set the number of copies from the control panel
1. Press OK when Copy is highlighted on the Home Screen.
2. Press the up arrow button to increase the number of copies, up to the maximum.
(The maximum number of copies varies by model.)
3. Press Start Copy Black or Start Copy Color.
Set the copy paper size
You can set the paper size on the HP All-in-One. The paper size you select should match
what is loaded in the input tray.
To set the paper size from the control panel
1. Press OK when Copy is highlighted on the Home Screen.
2. Press the Menu button to select Copy Settings.
Copy
3. Press the down arrow button to highlight Paper Size and then press OK.
4. Press the down arrow button to highlight the appropriate paper size present in the
input tray, and then press OK.
Set the copy paper type
You can set the paper type on the HP All-in-One. The default paper type setting for
copying is Automatic, which causes the HP All-in-One to detect the type of paper in the
input tray.
To set the paper type for copies
1. Press OK when Copy is highlighted on the Home Screen.
2. Press the Menu button to select Copy Settings.
Change the copy settings for the current job
87
Chapter 10
3. Press the down arrow button to highlight Paper Type, and then press OK.
4. Press the down arrow button until the appropriate paper type appears, and then press
OK.
Refer to the following table to determine which paper type setting to choose based
on the paper loaded in the input tray.
Copy
Paper type
Control panel setting
Copier paper or letterhead
Plain Paper
HP Bright White Paper
Plain Paper
HP Premium Plus Photo Paper, Glossy
Premium Photo
HP Premium Plus Photo Paper, Matte
Premium Photo
HP Premium Plus 10 x 15 cm (4 x 6 inch)
Photo Paper
Premium Photo
HP Photo Paper
Photo Paper
HP Everyday Photo Paper
Everyday Photo
HP Everyday Photo Paper, Semi Gloss
Everyday Matte
HP Premium Paper
Premium Inkjet
Other inkjet paper
Premium Inkjet
HP Professional Brochure & Flyer Paper
(Glossy)
Brochure Glossy
HP Professional Brochure & Flyer Paper
(Matte)
Brochure Matte
HP Premium or Premium Plus Inkjet
Transparency Film
Transparency
Other transparency film
Transparency
Plain Hagaki
Plain Paper
Glossy Hagaki
Premium Photo
L (Japan only)
Premium Photo
Advanced Photo Paper
Advanced Photo
Change copy speed or quality
The HP All-in-One provides three options that affect copy speed and quality:
•
•
•
88
Best produces high quality for all paper and eliminates the banding (striping) effect
that sometimes occurs in solid areas. Best copies slower than the Normal or Fast
quality settings.
Normal delivers high quality and is the recommended setting for most of your
copying. Normal copies faster than Best and is the default setting.
Fast copies faster than the Normal setting. The text is comparable to the quality of
the Normal setting, but the graphics might be lower quality. The Fast setting uses
less ink and extends the life of your ink cartridges.
Use the copy features
To change the copy quality from the control panel
1. Press OK when Copy is highlighted on the Home Screen.
2. Press the Menu button to select Copy Settings.
3. Press the down arrow button to highlight Quality, and then press OK.
4. Press the up arrow or down arrow button to select a copy quality, and then press
OK.
Adjust the lightness and darkness of your copy
You can use the Lighter/Darker option to adjust the contrast of the copies you make.
To adjust the copy contrast from the control panel
1. Press OK when Copy is highlighted on the Home Screen.
2. Press the Menu button to select Copy Settings.
3. Press the down arrow button to highlight Lighter/Darker, and then press OK.
4. Do one of the following:
• Press the right arrow button to darken the copy.
• Press the left arrow button to lighten the copy.
5. Press OK.
Change default copy settings
Copy
When you change copy settings from the control panel, the settings apply only to the
current copy job. To apply copy settings to all future copy jobs, you can save the settings
as defaults.
To set default copy settings from the control panel
1. Make any needed changes to the Copy settings.
2. Press OK when Copy is highlighted on the Home Screen.
3. Press the Menu button to select Copy Settings.
4. Press the down arrow button to highlight Set as New Defaults, and then press OK.
5. Press OK to confirm.
Change default copy settings
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Chapter 10
NOTE: The settings you specify here are only saved on the product. They do not
adjust the settings in the software. You can save your most frequently used software
settings by using the HP Photosmart software.
Perform special copy jobs
In addition to supporting standard copy jobs, the HP All-in-One can perform special jobs
such as cropping and resizing originals.
NOTE: If you want to copy a photo, use the Reprints features. In addition to making
an exact copy of the original, the Reprints feature also enables to you to edit the
lighting and colors before printing, as well as zoom and crop a specific area for
printing.
This section contains the following topics:
•
•
•
•
Resize an original to fit onto letter or A4 paper
Crop an original
Shift the left margin
Improve the quality of a copy
Related topics
“Use the reprint features” on page 93
Resize an original to fit onto letter or A4 paper
The HP All-in-One enables you to make a different size copy than your original. For
example, if you are copying a page from a small book, you can enlarge the copy so it fills
the page and is easier to read. Similarly, if the original is larger than the paper you have
loaded, you can reduce the copy so none of the original content is cropped.
Press the down arrow button or the up arrow button to highlight one of the following, and
then press OK.
•
•
Actual Size: This feature enables you to print an exact copy of the original.
Fit to Page:This feature enables you to copy an original to fit within the printable
margins of a page without the risk of cropping some part of your original.
Copy
NOTE: In order to resize your original without changing the proportions or
cropping the edges, the HP All-in-One might leave an uneven amount of white
space around the edges of the paper.
•
Custom 100%: This feature enables you to reduce or enlarge a copy of a document.
To resize a document from the control panel
1. Press OK when Copy is highlighted on the Home Screen.
2. Press the Menu button to select Copy Settings.
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Use the copy features
3. Press the down arrow button to highlight Size, and then press OK.
4. Press the up arrow or down arrow button to highlight the appropriate copy size, and
then press OK.
Crop an original
After changing settings on the HP All-in-One for making a copy, you can use the crop
feature to specify a particular area of the original to copy.
To crop your copy from the control panel
1. Press OK when Copy is highlighted on the Home Screen.
2. Press the Menu button to select Copy Settings.
3. Change copy settings on the product to accurately reflect the copy you want to make.
4. Press the down arrow button to highlight Crop, and then press OK.
5. Press the arrows on the directional pad to move the cursor to the upper left corner
where you want the crop to begin, and then press OK.
6. Press the down arrow and right arrow button to move the cursor to the lower right
corner of the crop area, and then press OK.
The product shows a preview image of the expected output on the display.
7. Press Start Copy Black or Start Copy Color to accept the preview and begin
copying.
Shift the left margin
Copy
If you are planning to bind your copies along the left edge (for example, in a 3-ring binder),
you can shift your copy slightly to the right, so that the words or images on the left side
of the page do not extend into the binding margin.
NOTE: The HP All-in-One shifts the words and images approximately 9.5 mm
(0.37 inch) to the right. To reduce the chances of cropping along the right edge as a
result, do not use the Margin Shift and enlargement features together.
Perform special copy jobs
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Chapter 10
To shift the margin for your copy from the control panel
1. Press OK when Copy is highlighted on the Home Screen.
2. Press the Menu button to select Copy Settings.
3. Change copy settings on the product to accurately reflect the copy you want to make.
4. Press the down arrow button to highlight Margin Shift, and then press OK.
5. Press the up arrow button to highlight On, and then press OK.
Improve the quality of a copy
The HP All-in-One is designed to produce high-quality copies of documents containing
both text and images.
However, you might need to change the Enhancements setting if the document you are
copying contains just text or just an image, and you notice any of the following:
•
•
•
•
Stray dots of color surround some text on your copies
Large, black typefaces look splotchy (not smooth)
Thin, colored objects or lines contain black sections
Horizontal grainy or white bands appear in light- to medium-gray areas
To correct copy quality issues
1. Press OK when Copy is highlighted on the Home Screen.
2. Press the Menu button to select Copy Settings.
3. Press the down arrow button to highlight Enhancements, and then press OK.
4. Press the up arrow or down arrow button to highlight the type of document you are
copying (Text, Photo, or Mixed), and then press OK.
Copy
NOTE: You can also try turning off Enhancements if you are seeing quality
issues when copying.
Stop copying
To stop copying
▲ Press Cancel on the control panel.
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Use the copy features
11 Use the reprint features
The HP All-in-One enables you to make reprints of photographic originals placed on the
glass.
This section contains the following topics:
•
•
Make reprints of your photos
Edit a photo before reprinting
Make reprints of your photos
You can scan a printed copy of a photo to make reprints in a variety of sizes, up to the
size of letter or A4 paper.
By default, the HP All-in-One is set to detect the type of paper you are using automatically.
For the best results when reprinting photos, leave the Paper Type set to Automatic, and
load photo paper in the HP All-in-One. You should only change the Paper Type if you
see print quality issues using the Automatic setting.
To reprint an original photo
1. Load your original print side down on the right front corner of the glass.
2. Make sure the photo tray or main tray is loaded with the correct paper.
3. Press the right arrow button to highlight Reprints, and then press OK.
4. (Optional) Press the Menu button to change print settings before reprinting.
a. Press the left arrow or right arrow button to highlight the print layout pattern, and
then press OK.
b. (Optional) Press the up arrow button to increase the number of copies.
c. (Optional) Press the Menu button on the reprint selection screen to edit the photo.
d. When you are done, press OK.
5. Press Print Photos.
Edit a photo before reprinting
The HP All-in-One offers several basic editing features that you can use to edit your
photos manually before you make reprints of them.
This section contains the following topics:
•
•
•
•
•
Fix a faded original
Rotate a photo
Zoom and pan to crop a photo
Adjust the brightness of your photos
Apply special color effects to your photos
If your photo has faded from age or sun exposure, you can fix it so that the colors in your
reprint are more accurate to the original coloring.
Edit a photo before reprinting
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Reprint
Fix a faded original
Chapter 11
To fix a faded original photo when making a reprint
1. Press the Menu button on the reprint selection screen.
2. In the Edit Photo menu, press the up arrow or down arrow button to highlight Fix
Faded Original, and then press OK.
3. Press the up arrow or down arrow button to highlight Yes, and then press OK.
Related topics
“Make reprints of your photos” on page 93
Rotate a photo
Depending on how you placed your original on the glass to copy it, the photo might appear
sideways or upside down on the display. You might need to rotate the photo to make it
show properly on the display.
NOTE: The HP All-in-One automatically adjusts the rotation so photos print properly
on the page. When printing more than one, the photos are oriented to fit a maximum
number of photos on the page.
To rotate a photo
1. Press the Menu button on the reprint selection screen.
2. In the Edit Photo menu, press the up arrow or down arrow button to highlight
Rotate, and then press OK.
3. Press the right arrow button repeatedly to rotate the image clockwise in 90 degree
increments.
4. When you are done rotating the image, press OK.
Related topics
• “Print photos” on page 72
• “Make reprints of your photos” on page 93
Zoom and pan to crop a photo
The HP All-in-One enables you to zoom in or out and print any particular portion of a
photo. When you print the photo, only the cropped area shown on the display prints.
Reprint
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Use the reprint features
To crop a photo
1. Press the Menu button on the reprint selection screen.
2. In the Edit Photo menu, press the up arrow or down arrow button to highlight Crop,
and then press OK.
3. Press the Zoom in button or the Zoom out button to zoom closer to or farther away
from the subject of the photo.
An outline appears on the photo to show you an approximate view of the area that
will print.
4. Press the arrows on the directional pad to pan around the photo and select a specific
area to print.
5. Press OK to crop the photo.
Related topics
• “Print photos” on page 72
• “Make reprints of your photos” on page 93
Adjust the brightness of your photos
You can adjust the brightness of a photo so that it prints lighter or darker than your original.
To adjust the brightness
1. Press the Menu button on the reprint selection screen.
2. In the Edit Photo menu, press the up arrow or down arrow button to highlight
Brightness, and then press OK.
3. Press the left arrow or right arrow button to increase or decrease the brightness of
the photo.
The current brightness selection is indicated by the vertical line on the slidebar.
4. When you are done adjusting brightness, press OK.
Reprint
Related topics
• “Print photos” on page 72
• “Make reprints of your photos” on page 93
Edit a photo before reprinting
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Chapter 11
Apply special color effects to your photos
You can apply special color effects to a photo so that it prints with a sepia, hand-tinted,
or black-and-white finish.
To change the color effects
1. Press the Menu button on the reprint selection screen.
2. In the Edit Photos menu, press the up arrow or down arrow button to highlight Color
Effect, and then press OK.
3. Press the up arrow or down arrow button to select one of the following color effect
options, and then press OK:
No Effect
Does not apply any special color effects to your photo.
Black & White
Prints the photo in black and white.
Sepia
Applies brown tones, similar to photos produced in the early 1900s, to
your photo.
Antique
Applies brown tones along with some pale colors to your photo. With
this option, your photo will look like it was hand-tinted.
Related topics
• “Print photos” on page 72
• “Make reprints of your photos” on page 93
Reprint
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Use the reprint features
The HP All-in-One requires little maintenance. Sometimes you might want to clean the
glass and lid backing to remove surface dust and ensure that your copies and scans
remain clear. You will also need to replace, align, or clean your print cartridges from time
to time. This section provides instructions for keeping the HP All-in-One in top working
condition. Perform these simple maintenance procedures as necessary.
This section contains the following topics:
•
•
•
•
Work with print cartridges
Print a self-test report
Clean the HP All-in-One
Turn off the HP All-in-One
Work with print cartridges
To ensure the best print quality from the HP All-in-One, you will need to perform some
simple maintenance procedures. This section provides guidelines for handling the print
cartridges and instructions for replacing, aligning, and cleaning the print cartridges.
This section contains the following topics:
•
•
•
•
•
•
•
•
Handle the print cartridges
Check the estimated ink levels
Replace the print cartridges
Use a photo print cartridge
Use the print cartridge protector
Remove ink from your skin and clothing
Ink-backup mode
Advanced print cartridge maintenance
Work with print cartridges
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Maintain the HP All-in-One
12 Maintain the HP All-in-One
Chapter 12
Handle the print cartridges
Before you replace or clean a print cartridge, you should know the part names and how
to handle the print cartridges.
Maintain the HP All-in-One
1
Copper-colored contacts
2
Plastic tape with pink pull tab (must be removed before installing)
3
Ink nozzles under tape
Hold the print cartridges by their black plastic sides, with the label on top. Do not touch
the copper-colored contacts or the ink nozzles.
NOTE: Handle the print cartridges carefully. Dropping or jarring cartridges can cause
temporary printing problems, or even permanent damage.
Check the estimated ink levels
You can easily check the ink supply level to determine how soon you might need to
replace an print cartridge. The ink supply level shows an estimate of the amount of ink
remaining in the print cartridges.
NOTE: If you have installed a refilled or remanufactured cartridge, or a cartridge that
has been used in another printer, the ink level indicator might be inaccurate or
unavailable.
NOTE: Ink level warnings and indicators provide estimates for planning purposes
only. When you receive a low-ink warning message, consider having a replacement
cartridge available to avoid possible printing delays.
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Maintain the HP All-in-One
To check the ink levels from the control panel
1. Press Setup.
2. Press the down arrow button to highlight Tools, and then press OK.
3. Press the down arrow button to highlight Display Ink Gauge, and then press OK.
The product displays a gauge that shows the estimated ink levels of all cartridges
installed.
4. Press any button to return to the Tools menu.
To check the ink levels from the HP Photosmart Software
1. In the HP Solution Center, click Settings, point to Print Settings, and then click
Printer Toolbox.
NOTE: You can also open the Printer Toolbox from the Print Properties dialog
box. In the Print Properties dialog box, click the Features tab, and then click the
Printer Services button.
The Printer Toolbox appears.
2. Click the Estimated Ink Level tab.
The estimated ink levels for the print cartridges appear.
Replace the print cartridges
Follow these instructions when the ink level is low.
NOTE: When the ink level for the print cartridge is low, messages appear on the
display and the computer screen. You can also check the ink levels at any time from
the control panel or the HP Photosmart Software.
NOTE: Ink level warnings and indicators provide estimates for planning purposes
only. When you receive a low-ink warning message, consider having a replacement
cartridge available to avoid possible printing delays. You do not have to replace the
cartridges until the print quality is unacceptable.
When you receive a low-ink warning message, make sure you have a replacement print
cartridge available. You should also replace the print cartridges when you see faded text
or if you experience print quality issues related to the print cartridges.
To order print cartridges for the HP All-in-One, go to www.hp.com/buy/supplies. If
prompted, choose your country/region, follow the prompts to select your product, and
then click one of the shopping links on the page.
Work with print cartridges
99
Maintain the HP All-in-One
NOTE: Ink from the cartridges is used in the printing process in a number of different
ways, including in the initialization process, which prepares the product and cartridges
for printing, and in printhead servicing, which keeps print nozzles clear and ink flowing
smoothly. In addition, some residual ink is left in the cartridge after it is used. For more
information, see www.hp.com/go/inkusage.
Chapter 12
NOTE: At this time, some portions of the HP Web site are available in English only.
Maintain the HP All-in-One
Choose the right cartridge combination
Choose the best combination of cartridges for your print job:
•
•
Everyday printing: Use a black cartridge along with a tri-color cartridge.
Color photos: Use a photo cartridge along with a tri-color cartridge.
To replace the print cartridges
1. Make sure the product is turned on.
CAUTION: If the product is turned off when you open the print cartridge door to
access the print cartridges, it will not release the cartridges for changing. You
might damage the product if the print cartridges are not docked safely when you
try to remove them.
2. Make sure you have letter or A4 unused plain white paper loaded in the input tray.
3. Open the print cartridge door.
The print carriage moves to the far right side of the product.
4. Wait until the print carriage is idle and silent. Lightly press down on a print cartridge
to release it, and then pull the print cartridge toward you out of its slot.
If you are replacing the tri-color print cartridge, remove the print cartridge from the
slot on the left.
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Maintain the HP All-in-One
Maintain the HP All-in-One
If you are replacing the black or photo print cartridge, remove the print cartridge from
the slot on the right.
1
Print cartridge slot for the tri-color print cartridge
2
Print cartridge slot for the black and photo print cartridges
TIP: If you are removing the black print cartridge in order to install the photo print
cartridge, store the black print cartridge in the print cartridge protector or an airtight
plastic container.
5. Remove the new print cartridge from its packaging and, being careful to touch only
the black plastic, gently remove the plastic tape by using the pink pull tab.
1
Copper-colored contacts
2
Plastic tape with pink pull tab (must be removed before installing)
3
Ink nozzles under tape
CAUTION: Do not touch the copper-colored contacts or ink nozzles. Also, do
not re-tape the print cartridges. Doing so can result in clogs, ink failure, and bad
electrical connections.
Work with print cartridges
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Chapter 12
Maintain the HP All-in-One
6. Hold the print cartridge with the HP logo on top, and insert the new print cartridge into
the empty cartridge slot. Make sure you push the print cartridge in firmly until it snaps
into place.
If you are installing the tri-color print cartridge, slide it into the left slot.
If you are installing a black or photo print cartridge, slide it into the right slot.
7. Close the print cartridge door.
8. When prompted, press OK.
The product prints a print cartridge alignment page. Recycle or discard the alignment
page.
NOTE: If you have colored paper loaded in the input tray when you align the print
cartridges, the alignment will fail. Load unused plain white paper into the input
tray, and then try the alignment again.
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Maintain the HP All-in-One
Use a photo print cartridge
You can optimize the quality of the color photos you print and copy with the HP All-inOne by purchasing a photo print cartridge. Remove the black print cartridge and insert
the photo print cartridge in its place. With the tri-color print cartridge and photo print
cartridge installed, you have a six-ink system, which provides enhanced quality color
photos.
When you want to print regular text documents, swap the black print cartridge back in.
Use a print cartridge protector or an airtight plastic container to keep your print cartridge
secure when it is not being used.
Related topics
• “Replace the print cartridges” on page 99
• “Use the print cartridge protector” on page 103
Use the print cartridge protector
In some countries/regions, when you purchase a photo print cartridge, you might also
receive a print cartridge protector. In other countries/regions, a print cartridge protector
comes in the box with the HP All-in-One. If neither your print cartridge nor the HP All-inOne came with a print cartridge protector, you can use an airtight plastic container to
protect your print cartridge.
NOTE: If you use a plastic container, make sure the ink nozzles on the print cartridge
do not touch the plastic.
The print cartridge protector is designed to keep a print cartridge secure and prevent it
from drying out when it is not being used. Whenever you remove a print cartridge from
the HP All-in-One with the intention of using it again later, store it in the print cartridge
protector. For example, store the black print cartridge in a print cartridge protector if you
are removing it so you can print high-quality photos with the photo and tri-color print
cartridges.
Work with print cartridges
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Maintain the HP All-in-One
Related topics
• “Align the print cartridges” on page 106
• “Use a photo print cartridge” on page 103
• “Use the print cartridge protector” on page 103
Chapter 12
To insert a print cartridge into the print cartridge protector
▲ Place the print cartridge into the print cartridge protector at a slight angle and snap it
securely into place.
Maintain the HP All-in-One
To remove the print cartridge from the print cartridge protector
▲ Press down on the top of the print cartridge protector to release the print cartridge,
and then gently remove the print cartridge out of the print cartridge protector.
Remove ink from your skin and clothing
Follow these instructions to remove ink from your skin and clothing:
Surface
Remedy
Skin
Wash the area with an abrasive soap.
White fabric
Wash the fabric in cold water and use chlorine bleach.
Color fabric
Wash the fabric in cold water and use sudsy ammonia.
CAUTION: Always use cold water to remove ink from fabric. Warm or hot water can
set the ink into the fabric.
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Maintain the HP All-in-One
Use the ink-backup mode to operate the HP All-in-One with only one print cartridge. The
ink-backup mode is initiated when a print cartridge is removed from the print cartridge
carriage. During ink-backup mode, the product can only print jobs from the computer.
You cannot initiate a print job from the control panel (such as copying or printing from a
memory card).
NOTE: When the HP All-in-One operates in ink-backup mode, a message is
displayed on screen. If the message is displayed and two print cartridges are installed
in the product, verify that the protective piece of plastic tape has been removed from
each print cartridge. When plastic tape covers the print cartridge contacts, the product
cannot detect that the print cartridge is installed.
For more information about ink-backup mode, see the following topics:
•
•
Ink-backup mode output
Exit ink-backup mode
Ink-backup mode output
Printing in ink-backup mode slows the HP All-in-One and affects the quality of printouts.
Installed print cartridge
Result
Black print cartridge
Colors print as grayscale.
Tri-color print cartridge
Colors print but black is grayed and is not a true black.
Photo print cartridge
Colors print as grayscale.
NOTE: HP does not recommend using the photo print cartridge for ink-backup mode.
Exit ink-backup mode
Install two print cartridges in the HP All-in-One to exit ink-backup mode.
Related topics
“Replace the print cartridges” on page 99
Advanced print cartridge maintenance
If you are experiencing problems with printing, you might have a problem with one or both
of the print cartridges. You should perform the procedures in the following sections only
when directed to do so for resolving print quality issues.
Performing the aligning and cleaning procedures unnecessarily can waste ink and
shorten the life of the cartridges.
If you receive an error message about the print cartridges, see “Print cartridge
messages” on page 245 for more information.
Work with print cartridges
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Maintain the HP All-in-One
Ink-backup mode
Chapter 12
This section contains the following topics:
Maintain the HP All-in-One
•
•
•
•
Align the print cartridges
Clean the print cartridges
Clean the print cartridge contacts
Clean the area around the ink nozzles
Align the print cartridges
The product aligns the cartridges every time a new print cartridge is installed. You can
also align the print cartridges to help resolve print quality issues. Aligning the print
cartridges ensures high-quality output.
NOTE: If you remove and reinstall the same print cartridge, the product will not
prompt you to align the print cartridges. The product remembers the alignment values
for that print cartridge, so you do not need to realign the print cartridges.
To align newly installed print cartridges
▲ When prompted, ensure plain white letter or A4 paper is loaded in the input tray, then
press OK.
NOTE: If you have colored paper loaded in the input tray when you align the print
cartridges, the alignment will fail. Load unused plain white paper into the input
tray, and then try the alignment again.
The product prints a test page, aligns the print cartridges, and calibrates the printer.
To align the print cartridges from the control panel at any time
1. Load letter, A4, or legal unused plain white paper into the input tray.
2. Press Setup.
3. Press the down arrow button or the up arrow button to highlight Tools, and press
OK.
4. Press the down arrow button or the up arrow button to highlight Align Print
Cartridges, and press OK.
5. The HP All-in-One prints a test page, aligns the print head, and calibrates the printer.
Recycle or discard the page.
NOTE: If you have colored paper loaded in the input tray when you align the
printer, the alignment will fail. Load unused plain white paper into the input tray,
and then try the alignment again.
A success or failure message appears.
6. Press OK to continue.
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Maintain the HP All-in-One
NOTE: If you have colored paper loaded in the input tray when you align the print
cartridges, the alignment will fail. Load unused plain white paper into the input
tray, and then try the alignment again.
2. In the HP Solution Center, click Settings.
3. In the Print Settings area, click Printer Toolbox.
NOTE: You can also open the Printer Toolbox from the Print Properties dialog
box. In the Print Properties dialog box, click the Features tab, and then click
Printer Services.
NOTE: You can also open the Printer Toolbox from the Print Properties dialog
box. In the Print Properties dialog box, click the Features tab, and then click the
Printer Services button.
The Printer Toolbox appears.
4. Click the Device Services tab.
5. Click Align the Print Cartridges.
6. When prompted, ensure plain white letter or A4 paper is loaded in the input tray, then
press OK.
NOTE: If you have colored paper loaded in the input tray when you align the print
cartridges, the alignment will fail. Load unused plain white paper into the input
tray, and then try the alignment again.
The product prints a print cartridge alignment sheet. Recycle or discard the page.
Clean the print cartridges
Use this feature when the self-test report shows streaking, white lines through any of the
lines of color or when a color is muddy after installing a print cartridge for the first time.
Do not clean print cartridges unnecessarily, as this wastes ink and shortens the life of the
ink nozzles.
To clean the print cartridges from the control panel at any time
1. Load letter, A4, or legal unused plain white paper into the input tray.
2. Press Setup.
3. Press the down arrow button or the up arrow button to highlight Tools, and press
OK.
4. Press the down arrow button or the up arrow button to highlight Align Print
Cartridges, and press OK.
Work with print cartridges
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Maintain the HP All-in-One
To align the print cartridges from the HP Photosmart Software
1. Load letter or A4 unused plain white paper into the input tray.
Chapter 12
5. The product prints a test page, aligns the printhead, and calibrates the printer.
Recycle or discard the page.
Maintain the HP All-in-One
NOTE: If you have colored paper loaded in the input tray when you align the
printer, the alignment will fail. Load unused plain white paper into the input tray,
and then try the alignment again.
A success or failure message appears.
6. Press OK to continue.
To clean the print cartridges from the HP Photosmart Software
1. Load letter, A4, or legal unused plain white paper into the input tray.
2. In the HP Solution Center, click Settings.
3. In the Print Settings area, click Printer Toolbox.
NOTE: You can also open the Printer Toolbox from the Print Properties dialog
box. In the Print Properties dialog box, click the Features tab, and then click
Printer Services.
The Printer Toolbox appears.
4. Click the Device Services tab.
5. Click Clean the Print Cartridges.
6. Follow the prompts until you are satisfied with the quality of the output, and then click
Done.
7. Follow the prompts until you are satisfied with the quality of the output, and then click
Done.
There are three stages of cleaning. Each stage lasts from one to two minutes, uses
one sheet of paper, and uses an increasing amount of ink. After each stage, review
the quality of the printed page. You should only initiate the next phase of cleaning if
the print quality is poor.
If print quality still seems poor after you clean the print cartridges, try cleaning the
print cartridge contacts before replacing the affected print cartridge.
Related topics
• “Clean the print cartridge contacts” on page 108
• “Replace the print cartridges” on page 99
Clean the print cartridge contacts
CAUTION: Do not clean the print cartridge contacts unless you are having a problem
with print quality and other measures have not been successful. For more information,
see “Print quality troubleshooting” on page 133.
Clean the print cartridge contacts if you get repeated messages on your computer screen
prompting you to check a print cartridge after you already have cleaned or aligned the
print cartridges.
Before cleaning the print cartridge contacts, remove the print cartridge and verify that
nothing is covering the print cartridge contacts, then reinstall the print cartridge. If you
continue to get messages to check the print cartridges, clean the print cartridge contacts.
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Maintain the HP All-in-One
Make sure you have the following materials available:
Dry foam rubber swabs, lint-free cloth, or any soft material that will not come apart or
leave fibers.
TIP: Coffee filters are lint-free and work well for cleaning print cartridges.
•
Distilled, filtered, or bottled water (tap water might contain contaminants that can
damage the print cartridges).
CAUTION: Do not use platen cleaners or alcohol to clean the print cartridge
contacts. These can damage the print cartridge or the product.
To clean the print cartridge contacts
1. Make sure the product is turned on.
CAUTION: If the product is turned off when you open the print cartridge door to
access the print cartridges, it will not release the cartridges for changing. You
might damage the product if the print cartridges are not docked safely when you
try to remove them.
2. Open the print cartridge door.
The print carriage moves to the far right side of the product.
3. Wait until the print carriage is idle and silent, and then unplug the power cord from
the back of the product.
4. Lightly press down on the print cartridge to release it, and then pull it towards you out
of the slot.
NOTE: Do not remove both print cartridges at the same time. Remove and clean
each print cartridge one at a time. Do not leave a print cartridge outside the product
for more than 30 minutes.
5. Inspect the print cartridge contacts for ink and debris buildup.
6. Dip a clean foam rubber swab or lint-free cloth into distilled water, and squeeze any
excess water from it.
7. Hold the print cartridge by its sides.
Work with print cartridges
109
Maintain the HP All-in-One
•
Chapter 12
8. Clean only the copper-colored contacts. Allow the print cartridges to dry for
approximately ten minutes.
Maintain the HP All-in-One
1
Copper-colored contacts
2
Ink nozzles (do not clean)
9. Hold the print cartridge with the HP logo on top, and insert the print cartridge back
into the slot. Make sure you push the print cartridge in firmly until it snaps into place.
110
Maintain the HP All-in-One
Maintain the HP All-in-One
10. Repeat if necessary for the other print cartridge.
11. Gently close the print cartridge door and plug the power cord into the back of the
product.
Related topics
• “Clean the area around the ink nozzles” on page 111
• “Replace the print cartridges” on page 99
Clean the area around the ink nozzles
If the product is used in a dusty environment, a small amount of debris might accumulate
inside the product. This debris can include dust, hair, carpet, or clothing fibers. When
debris gets on the print cartridges, it can cause ink streaks and smudges on printed pages.
Ink streaking can be corrected by cleaning around the ink nozzles as described here.
NOTE: Clean the area around the ink nozzles only if you continue to see streaks
and smudges on your printed pages after you have already tried the automatic
cleaning procedure from the Setup menu or the HP Photosmart software.
Make sure you have the following materials available:
•
Dry foam rubber swabs, lint-free cloth, or any soft material that will not come apart or
leave fibers.
TIP: Coffee filters are lint-free and work well for cleaning print cartridges.
•
Distilled, filtered, or bottled water (tap water might contain contaminants that can
damage the print cartridges).
CAUTION: Do not touch the copper-colored contacts or ink nozzles. Touching
these parts can result in clogs, ink failure, and bad electrical connections.
Work with print cartridges
111
Chapter 12
To clean the area around the ink nozzles
1. Make sure the product is turned on.
Maintain the HP All-in-One
CAUTION: If the product is turned off when you open the print cartridge door to
access the print cartridges, it will not release the cartridges for changing. You
might damage the product if the print cartridges are not docked safely when you
try to remove them.
2. Open the print cartridge door.
The print carriage moves to the far right side of the product.
3. Wait until the print carriage is idle and silent, and then unplug the power cord from
the back of the product.
4. Lightly press down on the print cartridge to release it, and then pull it towards you out
of the slot.
NOTE: Do not remove both print cartridges at the same time. Remove and clean
each print cartridge one at a time. Do not leave a print cartridge outside the product
for more than 30 minutes.
5. Place the print cartridge on a piece of paper with the ink nozzles facing up.
6. Lightly moisten a clean foam rubber swab with distilled water.
112
Maintain the HP All-in-One
1
Nozzle plate (do not clean)
2
Face and edges around the ink nozzle area
Maintain the HP All-in-One
7. Clean the face and edges around the ink nozzle area with the swab, as shown below.
CAUTION: Do not clean the nozzle plate.
8. Hold the print cartridge with the HP logo on top, and insert the print cartridge back
into the slot. Make sure you push the print cartridge in firmly until it snaps into place.
9. Repeat if necessary for the other print cartridge.
10. Gently close the print cartridge door and plug the power cord into the back of the
product.
Work with print cartridges
113
Chapter 12
Related topics
“Clean the print cartridges” on page 107
Maintain the HP All-in-One
Print a self-test report
If you are experiencing problems with printing, print a self-test report before you replace
the print cartridges. This report provides useful information on several aspects of your
product, including your print cartridges.
To print a self-test report
1. Load letter or A4 unused plain white paper into the input tray.
2. Press Setup.
3. Press the down arrow button to highlight Tools, and then press OK.
4. Press the down arrow button to highlight Self-Test Report, and then press OK.
The product prints a self-test report, which might indicate the source of the printing
problem. A sample of the ink test area of the report is shown below.
5. Make sure the test patterns show a complete grid and the thick color lines are
complete.
• If more than a few lines in a pattern are broken, this might indicate a problem with
the nozzles. You might need to clean the print cartridges.
• If the black line is missing, faded, streaked, or shows lines, this might indicate a
problem with the black or photo print cartridge in the right slot.
• If any of the color lines are missing, faded, streaked, or show lines, this might
indicate a problem with the tri-color print cartridge in the left slot.
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Maintain the HP All-in-One
Clean the HP All-in-One
To ensure that your copies and scans remain clear, you might need to clean the glass
and lid backing. You might also want to dust the exterior of the HP All-in-One.
TIP: You can purchase an HP Cleaning Kit for Inkjet Printers and All-in-Ones
(Q6260A) that provides everything needed to safely clean your HP device. For more
information, go to: www.shopping.hp.com/accessories-store/printer.
This section contains the following topics:
•
•
•
Clean the glass
Clean the lid backing
Clean the exterior
Clean the glass
Fingerprints, smudges, hair, and dust on the main glass surface slow down performance
and affect the accuracy of the copy and scan features.
To clean the glass
1. Turn off the product, unplug the power cord, and raise the lid.
2. Clean the glass with a soft cloth or sponge slightly moistened with a nonabrasive
glass cleaner.
CAUTION: Do not use abrasives, acetone, benzene, or carbon tetrachloride on
the glass, since they can damage it. Do not place or spray liquid directly on the
glass. The liquid might seep under the glass and damage the product.
3. Dry the glass with a dry, soft, lint-free cloth to prevent spotting.
4. Turn on the product.
Clean the lid backing
Minor debris can accumulate on the white document backing located underneath the lid
of the HP All-in-One.
Clean the HP All-in-One
115
Maintain the HP All-in-One
Related topics
• “Clean the print cartridges” on page 107
• “Replace the print cartridges” on page 99
• “Align the print cartridges” on page 106
Chapter 12
Maintain the HP All-in-One
To clean the lid backing
1. Turn off the product, unplug the power cord, and raise the lid.
2. Clean the white document backing with a soft cloth or sponge slightly moistened with
a mild soap and warm water.
Wash the backing gently to loosen debris. Do not scrub the backing.
3. Dry the backing with a dry, soft, lint-free cloth.
CAUTION: Do not use paper-based wipes, as these might scratch the backing.
4. If further cleaning is needed, repeat the previous steps using isopropyl (rubbing)
alcohol, and wipe the backing thoroughly with a damp cloth to remove any residual
alcohol.
CAUTION: Be careful not to spill alcohol on the glass or exterior of the product,
as this might damage it.
5. Plug in the power cord, and then turn on the product.
Clean the exterior
Use a soft cloth or slightly moistened sponge to wipe dust, smudges, and stains off the
case. The interior of the HP All-in-One does not require cleaning. Keep fluids away from
the control panel and the interior of the HP All-in-One.
CAUTION: To avoid damage to the exterior of the HP All-in-One, do not use alcohol
or alcohol-based cleaning products.
Turn off the HP All-in-One
To avoid damaging the product, you must properly shut it down by using the On button
located on the product. Wait until the On light turns off before you unplug the power cord
or turn off a power strip.
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Maintain the HP All-in-One
13 Shop for ink supplies
For a list of print cartridge numbers, see the printed documentation that came with the
HP All-in-One. You can also use the software that came with the HP All-in-One to find
out the reorder number for all the print cartridges. You can order print cartridges online
from the HP Web site. Additionally, you can contact a local HP reseller to find out the
correct print cartridge reorder numbers for your product and purchase print cartridges.
To order genuine HP supplies for the HP All-in-One, go to www.hp.com/buy/supplies. If
prompted, choose your country/region, follow the prompts to select your product, and
then click one of the shopping links on the page.
To order print cartridges from your desktop
▲ Click the Shop for HP Supplies icon on your desktop to connect to HP SureSupply.
You will see a list of original HP printing supplies that are compatible with your product,
as well as options to conveniently purchase the supplies you need (options vary by
country/region).
If you deleted this icon from your desktop, click the Start menu, point to the HP folder,
then click Shop for Supplies.
To order print cartridges through the HP Photosmart Software
1. In the HP Solution Center, click Settings, point to Print Settings, and then click
Printer Toolbox.
NOTE: You can also open the Printer Toolbox from the Print Properties dialog
box. In the Print Properties dialog box, click the Features tab, and then click the
Printer Services button.
2. Click the Estimated Ink Levels tab.
3. Click Print Cartridge Ordering Information.
The print cartridge reorder numbers appear.
4. Click Order Online.
HP sends detailed printer information, including model number, serial number, and
ink supply levels, to an authorized online reseller. The supplies you need are
preselected; you can change quantities, add or remove items, and then check out.
Shop for ink supplies
117
Shop for ink supplies
NOTE: Ordering print cartridges online is not supported in all countries/regions. If it
is not supported in your country/region, contact a local HP reseller for information
about purchasing print cartridges.
Chapter 13
Shop for ink supplies
118
Shop for ink supplies
14 Troubleshooting
This section contains the following topics:
•
•
•
•
•
•
•
•
•
•
View the Readme file
Setup troubleshooting
Paper jams
Print quality troubleshooting
Print troubleshooting
Memory card troubleshooting
Scan troubleshooting
Copy troubleshooting
CD/DVD print troubleshooting
Errors
View the Readme file
You might want to refer to the Readme file for information on system requirements and
possible installation problems.
You can access the Readme file by clicking Start, pointing to Programs or All
Programs, pointing to HP, pointing to Photosmart C5500 All-in-One series, and then
clicking Readme.
You can access the Readme file by double-clicking the icon located in the top-level folder
of the HP All-in-One software CD-ROM.
Setup troubleshooting
Many issues are caused when the product is connected to the computer using a USB
cable before the HP Photosmart software is installed on the computer. If you connected
the product to your computer before the software installation screen prompts you to do
so, you must follow these steps:
Troubleshooting common setup issues
1. Disconnect the USB cable from the computer.
2. Uninstall the software (if you have already installed it).
For more information, see “Uninstall and reinstall the software” on page 130.
3. Restart your computer.
4. Turn off the product, wait one minute, then restart it.
5. Reinstall the HP Photosmart software.
CAUTION: Do not connect the USB cable to the computer until prompted by the
software installation screen.
Setup troubleshooting
119
Troubleshooting
This section contains setup troubleshooting information for the product.
Chapter 14
This section contains the following topics:
•
•
•
•
•
•
•
•
•
•
•
The product will not turn on
I connected the USB cable, but I am having problems using the product with my
computer
After setting up the product, it does not print
The display shows the wrong language
The wrong measurements are showing in menus on the display
When I insert the CD-ROM into my computer’s CD-ROM drive, nothing happens
The Minimum System Checks screen appears
A red X appears on the USB connect prompt
I received a message that an Unknown Error has occurred
The registration screen does not appear
Uninstall and reinstall the software
The product will not turn on
Try the following solutions if there are no light indications, no noise, and no movement
from the product when you turn it on.
•
•
•
•
•
Solution 1: Make sure you use the power cord that came with the product
Solution 2: Reset the product
Solution 3: Press the On button more slowly
Solution 4: Contact HP to replace the power supply
Solution 5: Contact HP support for service
Troubleshooting
120
Troubleshooting
Solution 1: Make sure you use the power cord that came with the product
•
•
•
1
Power connection
2
Power cord and adapter
3
Power outlet
If you are using a power strip, make sure the power strip is turned on. Or, try
plugging the product directly into a power outlet.
Test the power outlet to make sure it is working. Plug in an appliance that you
know works, and see if the appliance has power. If not, then there might be a
problem with the power outlet.
If you plugged the product into a switched outlet, make sure the outlet is switched
on. If it is switched to on but still does not work, then there might be a problem
with the power outlet.
Cause: The product was not being used with the power cord provided.
If this did not solve the issue, try the next solution.
Solution 2: Reset the product
Solution: Turn off the product, and then unplug the power cord. Plug the power
cord back in, and then press the On button to turn on the product.
Cause: The product experienced an error.
If this did not solve the issue, try the next solution.
Setup troubleshooting
121
Troubleshooting
Solution:
• Make sure the power cord is firmly connected to both the product and the power
adapter. Plug the power cord into a power outlet, surge protector, or power strip.
Chapter 14
Solution 3: Press the On button more slowly
Solution: The product might not respond if you press the On button too quickly.
Press the On button once. It might take a few minutes for the product to turn on. If
you press the On button again during this time, you might turn the product off.
CAUTION: If the product still does not turn on, it might have a mechanical failure.
Unplug the product from the power outlet.
Contact HP support for service.
Go to: www.hp.com/support. If prompted, choose your country/region, and then
click Contact HP for information on calling for technical support.
Cause:
You pressed the On button too quickly.
If this did not solve the issue, try the next solution.
Solution 4: Contact HP to replace the power supply
Solution:
Contact HP support to request a power supply for the product.
Go to: www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for information
on calling for technical support.
Cause:
The power supply was not intended for use with this product.
If this did not solve the issue, try the next solution.
Solution 5: Contact HP support for service
Solution: If you have completed all of the steps provided in the previous solutions
and are still having a problem, contact HP support for service.
Go to: www.hp.com/support.
Troubleshooting
If prompted, choose your country/region, and then click Contact HP for technical
support.
Cause: You might need assistance to enable the product or software to function
properly.
I connected the USB cable, but I am having problems using the product with my
computer
Solution: You must first install the software that came with the product before
connecting the USB cable. During installation, do not plug in the USB cable until
prompted by the onscreen instructions.
Once you have installed the software, connecting your computer to the product with
a USB cable is straightforward. Simply plug one end of the USB cable into the back
122
Troubleshooting
of your computer and the other into the back of the product. You can connect to any
USB port on the back of your computer.
For more information on installing the software and connecting the USB cable, see
the Start Here guide that came with the product.
Cause: The USB cable was connected before the software was installed.
Connecting the USB cable before you are prompted can cause errors.
After setting up the product, it does not print
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
Solution 1: Check the connection between the product and computer
Solution 2: Check that the ink cartridges are installed properly and have ink
Solution 3: Press the On button to turn on the product
Solution 4: Load paper in the input tray
Troubleshooting
•
•
•
•
Solution 1: Check the connection between the product and computer
Solution:
Check the connection between the product and computer.
Cause: The product and computer were not communicating with each other.
If this did not solve the issue, try the next solution.
Solution 2: Check that the ink cartridges are installed properly and have ink
Solution:
Check that the ink cartridges are installed properly and have ink.
For more information, see:
“Work with print cartridges” on page 97
Cause: There might have been a problem with one or more of the ink cartridges.
Setup troubleshooting
123
Chapter 14
If this did not solve the issue, try the next solution.
Solution 3: Press the On button to turn on the product
Solution: Look at the display on the product. If the display is blank and the On
button is not lit, the product is turned off. Make sure the power cord is firmly connected
to the product and plugged into a power outlet. Press the On button to turn on the
product.
Cause:
The product might not have been turned on.
If this did not solve the issue, try the next solution.
Solution 4: Load paper in the input tray
Solution:
Load paper in the input tray.
For more information, see:
“Load paper” on page 37
Cause:
The product might have been out of paper.
The display shows the wrong language
Solution:
Change the language setting.
NOTE: You will be prompted to set both the language and the country/region
settings, by using the following procedure.
To set your language and country/region
1. Press Setup.
Troubleshooting
2. Press the down arrow button to highlight Preferences, and then press OK.
3. Press the down arrow button to highlight Set Language, and then press OK.
4. Press the down arrow button to scroll through the languages. When the language
you want to use is highlighted, press OK.
5. When prompted, press the down arrow button to highlight Yes for confirmation,
and then press OK.
The Preferences menu reappears.
6. Press the down arrow button to highlight Set Country/Region, and then press
OK.
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Troubleshooting
7. Press the down arrow button to scroll through the countries/regions. When the
country/region you want to use is highlighted, press OK.
8. When prompted, press the down arrow button to highlight Yes for confirmation,
and then press OK.
Cause: You might have selected the incorrect language when setting up the
product.
The wrong measurements are showing in menus on the display
Solution:
Change the country/region setting.
NOTE: You will be prompted to set both the language and the country/region
settings, by using the following procedure.
2. Press the down arrow button to highlight Preferences, and then press OK.
3. Press the down arrow button to highlight Set Language, and then press OK.
4. Press the down arrow button to scroll through the languages. When the language
you want to use is highlighted, press OK.
5. When prompted, press the down arrow button to highlight Yes for confirmation,
and then press OK.
The Preferences menu reappears.
6. Press the down arrow button to highlight Set Country/Region, and then press
OK.
7. Press the down arrow button to scroll through the countries/regions. When the
country/region you want to use is highlighted, press OK.
8. When prompted, press the down arrow button to highlight Yes for confirmation,
and then press OK.
Cause: You might have selected the incorrect country/region when setting up the
product. The country/region you select determines the paper sizes shown on the
display.
Setup troubleshooting
125
Troubleshooting
To set your language and country/region
1. Press Setup.
Chapter 14
When I insert the CD-ROM into my computer’s CD-ROM drive, nothing happens
Solution:
If the installation does not run automatically, you can start it manually.
To start the installation from a Windows computer
1. From the Windows Start menu, click Run (or click Accessories, and then Run).
2. In the Run dialog box, enter d:\setup.exe, and then click OK.
If your CD-ROM drive is not assigned to drive letter D, enter the appropriate drive
letter.
Cause:
The installation failed to run automatically.
The Minimum System Checks screen appears
Solution: Click Details to see what the specific problem is, and then correct the
problem before attempting to install the software.
Cause:
Your system did not meet the minimum requirements to install the software.
A red X appears on the USB connect prompt
Solution:
again.
Check that the product is turned on, and then try the USB connection
Troubleshooting
To retry the USB connection
1. Verify that the USB cable is set up properly as follows:
• Unplug the USB cable and plug it in again or try plugging the USB cable into
a different USB port.
• Do not attach the USB cable to a keyboard.
• Verify that the USB cable is 3 meters (9.8 feet) or less in length.
• If you have several USB devices attached to your computer, you might want
to unplug the other devices during the installation.
2. Unplug the product power cord, and then plug it in again.
126
Troubleshooting
3. Verify that the USB cable and power cord are plugged in.
4. Click Retry to retry the connection.
5. Continue with the installation and restart the computer when prompted.
Cause: The USB connection between the product and the computer failed.
I received a message that an Unknown Error has occurred
Solution:
Uninstall the software completely, and then reinstall it.
To uninstall the software and reset the product
1. Disconnect and reset the product.
Troubleshooting
To disconnect and reset the product
a. Make sure the product is turned on.
b. Press the On button to turn off the product.
c. Disconnect the power cord from the back of the product.
d. Reconnect the power cord to the back of the product.
e. Press the On button to turn on the product.
2. Uninstall the software completely.
NOTE: It is important that you follow the uninstall procedure carefully to
ensure you have removed the software completely from the computer, before
reinstalling it.
To uninstall the software completely
a. On the Windows taskbar, click Start, Settings, Control Panel, (or just
Control Panel).
b. Double-click Add/Remove Programs (or click Uninstall a program).
Setup troubleshooting
127
Chapter 14
c. Remove all the items that are related to the HP Photosmart Software.
CAUTION: If the computer is manufactured by HP or Compaq, do not
remove any applications other than those listed below.
•
•
•
•
•
•
HP Imaging device functions
HP Document Viewer
HP Photosmart Essential
HP Image Zone
HP Photo and imaging gallery
HP Photosmart, Officejet, Deskjet (with the product name and software
version number)
• HP Software update
• HP Share to Web
• HP Solution Center
• HP Director
• HP Memories Disk Greeting Card Creator 32
d. Go to C:\Program Files\HP or C:\Program Files\HewlettPackard (for some older products) and delete the Digital Imaging
folder.
e. Go to C:\WINDOWS and rename the twain_32 folder to twain_32 old.
3. Turn off programs that run in the background.
NOTE: When the computer is turned on, a software group called the
Terminate and Stay Resident (TSR) programs automatically loads. These
programs activate some of the computer utilities, such as the anti-virus
software, but are not required for the computer to function. Occasionally,
TSR's prevent the HP software from loading so that it does not install properly.
In Windows Vista and Windows XP, use the MSCONFIG utility to prevent TSR
programs and services from starting up.
Troubleshooting
To turn off programs that run in the background
a. On the Windows taskbar, click Start.
b. Depending on your operating system, do one of the following:
• In Windows Vista: In Start Search, type MSCONFIG, and then press
Enter.
When the User Account Control dialog box appears, click Continue.
• In Windows XP: Click Run. When the Run dialog box appears, type
MSCONFIG, and then press Enter.
The MSCONFIG utility application appears.
c. Click the General tab.
d. Click Selective Startup.
e. If there is a check mark next to Load Startup Items, click the check mark to
remove it.
f. Click the Services tab, and select the Hide All Microsoft Services box.
g. Click Disable all.
128
Troubleshooting
h. Click Apply, and then click Close.
NOTE: If you receive a message stating Access is denied while making
changes, click OK and continue. The message will not prevent you from
making the changes.
i.
Click Restart to apply the changes to the computer during the next restart.
After the computer restarts, the You’ve used system configuration utility
to make changes to the way windows starts message appears.
j. Click the check box next to Do not show this message again.
4. Run the Disk Cleanup utility to delete temporary files and folders.
To run the Disk Cleanup utility
a. On the Windows taskbar, click Start, click Programs or All Programs, and
then click Accessories.
b. Click System Tools, and then click Disk Cleanup.
The Disk Cleanup analyzes the hard drive and then presents a report with a
list of components to delete.
c. Select the appropriate check boxes to remove the unnecessary components.
More information about the Disk Cleanup utility
The Disk Cleanup utility frees hard disk space on your computer by doing the
following:
Troubleshooting
• Deleting temporary Internet files
• Deleting downloaded program files
• Emptying the Recycle Bin
• Deleting files from your temporary folder
• Deleting files created by other Windows tools
• Removing optional Windows components that you do not use
d. After selecting the components to remove, click OK.
5. Install the software.
To install the software
a. Insert software CD into the CD-ROM drive of the computer.
The software installation will start automatically.
NOTE: If the installation does not run automatically, from the Windows
Start menu, click Start Search (or Run). In the Start Search (or Run
dialog box), type d:\setup.exe, and then press Enter. (If your CD-ROM
drive is not assigned to drive letter D, enter the appropriate drive letter.)
b. Follow the prompts on the computer screen to install the software.
6. Try using the product again.
Cause: The source of the error was unknown.
Setup troubleshooting
129
Chapter 14
The registration screen does not appear
Solution: You can access the registration (Sign up now) screen from the Windows
taskbar by clicking Start, pointing to Programs or All Programs, HP, Photosmart
C5500 All-in-One series, and then clicking Product Registration.
Cause:
The registration screen did not launch automatically.
The registration screen did not launch automatically.
Uninstall and reinstall the software
If your installation is incomplete, or if you connected the USB cable to the computer before
prompted by the software installation screen, you might need to uninstall and then
reinstall the software. Do not simply delete the HP All-in-One application files from your
computer. Make sure to remove them properly using the uninstall utility provided when
you installed the software that came with the HP All-in-One.
To uninstall and reinstall the software
1. On the Windows taskbar, click Start, Settings, Control Panel (or just Control
Panel).
2. Double-click Add/Remove Programs (or click Uninstall a program).
3. Select HP Photosmart All-In-One Driver Software, and then click Change/
Remove.
Follow the onscreen instructions.
4. Disconnect the product from your computer.
5. Restart your computer.
NOTE: It is important that you disconnect the product before restarting your
computer. Do not connect the product to your computer until after you have
reinstalled the software.
Troubleshooting
6. Insert the product CD-ROM into your computer’s CD-ROM drive and then start the
Setup program.
NOTE: If the Setup program does not appear, locate the setup.exe file on the
CD-ROM drive and double-click it.
NOTE: If you no longer have the installation CD, you can download the software
from www.hp.com/support.
7. Follow the onscreen instructions and the instructions provided in the Start Here guide
that came with the product.
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Troubleshooting
When the software installation is complete, the HP Digital Imaging Monitor icon appears
in the Windows system tray.
Paper jams
To help avoid paper jams, follow these guidelines:
•
•
•
•
•
•
•
Remove printed papers from the output tray frequently.
Prevent curled or wrinkled photo paper by storing all unused photo paper flat in a
resealable bag.
Ensure that paper loaded in the input tray lays flat and the edges are not bent or torn.
Do not combine different paper types and paper sizes in the input tray; the entire stack
of paper in the input tray must be the same size and type.
Adjust the paper-width guide in the input tray to fit snugly against all paper. Make sure
the paper-width guide does not bend the paper in the input tray.
Do not force paper too far forward in the input tray.
Use paper types that are recommended for the product.
•
•
Clear paper jams
Information on paper
Clear paper jams
Solution: In case of a paper jam, check the rear door. You might need to clear the
paper jam from the rear door.
Paper jams
131
Troubleshooting
This section contains the following topics:
Chapter 14
To clear a paper jam from the rear door
1. Press in the tab on the left side of the rear door to release the door. Remove the
door by pulling it away from the product.
2. Gently pull the paper out of the rollers.
CAUTION: If the paper tears when you are removing it from the rollers, check
the rollers and wheels for torn pieces of paper that might be remaining inside
the product. If you do not remove all the pieces of paper from the product,
more paper jams are likely to occur.
3. Replace the rear door. Gently push the door forward until it snaps into place.
4. Press OK on the control panel to continue the current job.
Troubleshooting
Cause:
Paper had jammed in the product.
Information on paper
The HP All-in-One is designed to work well with most paper types. Test a variety of paper
types before buying a large quantity. Find a paper type that works well and is easy to
purchase. HP papers are designed for the best quality results. In addition, follow these
tips:
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•
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132
Do not use paper that is too thin, that has a slick texture, or that stretches easily. It
can feed incorrectly through the paper path, causing paper jams.
Store photo media in its original packaging inside a resealable plastic bag on a flat
surface in a cool, dry place. When you are ready to print, remove only the paper you
plan to use immediately. When you have finished printing, return any unused photo
paper to the plastic bag.
Do not leave unused photo paper in the input tray. The paper might start to curl, which
might reduce the quality of your printouts. Curled paper can also cause paper jams.
Troubleshooting
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•
•
•
Always hold photo paper by the edges. Fingerprints on photo paper can reduce print
quality.
Do not use paper that is heavily textured. It can cause graphics or text to print
improperly.
Do not combine different paper types and paper sizes in the input tray; the entire stack
of paper in the input tray must be the same size and type.
Store printed photos under glass or in a storage book to prevent bleeding over time
from high humidity.
Print quality troubleshooting
Use this section to solve these print quality problems:
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•
•
•
•
•
•
•
•
•
•
Wrong, inaccurate, or bleeding colors
Ink is not filling the text or graphics completely
The printout has a horizontal band of distortion near the bottom of a borderless print
Printouts have horizontal streaks or lines
Printouts are faded or have dull colors
Printouts seem blurry or fuzzy
Printouts have vertical streaks
Printouts are slanted or skewed
Ink streaks on the back of the paper
Paper is not picked up from the input tray
The text edges are jagged
Wrong, inaccurate, or bleeding colors
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•
Colors look different than what you expected.
For example, the colors in your graphic or photo look one way on your computer
screen but print out differently, or magenta was replaced with cyan in your printout.
Colors run into each other, or look like they are smeared on the page. The edges
might have a feathering appearance instead of being sharp and defined.
Try the following solutions if the colors appear wrong, inaccurate, or bleed into each other.
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Solution 1: Make sure you are using genuine HP print cartridges
Solution 2: Make sure paper is loaded correctly in the input tray
Solution 3: Check the paper type
Solution 4: Check to see if the product is in ink-backup mode
Solution 5: Check the print settings
Solution 6: Clean or replace the print catridges
Solution 1: Make sure you are using genuine HP print cartridges
Solution:
Check to see if your print cartridges are genuine HP print cartridges.
Print quality troubleshooting
133
Troubleshooting
If your printout has one of the following print quality problems, try the solutions in this
section for help.
Chapter 14
HP recommends that you use genuine HP print cartridges. Genuine HP print
cartridges are designed and tested with HP printers to help you easily produce great
results, time after time.
NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Printer
service or repairs required as a result of using a non-HP supply will not be covered
under warranty.
If you believe you purchased genuine HP print cartridges, go to:
www.hp.com/go/anticounterfeit
Cause:
Non-HP print cartridges were being used.
If this did not solve the issue, try the next solution.
Solution 2: Make sure paper is loaded correctly in the input tray
Solution: Make sure the paper is loaded correctly and that it is not wrinkled or too
thick.
• Load paper with the side you want to print on facing down. For example, if you
are loading glossy photo paper, load the paper with the glossy side down.
• Make sure the paper lays flat in the input tray and is not wrinkled. If the paper is
too close to the printhead during printing, the ink might be smeared. This can
happen if the paper is raised, wrinkled, or very thick, such as a mailing envelope.
For more information, see:
“Load paper” on page 37
Cause:
The paper was loaded incorrectly, or it was wrinkled or too thick.
If this did not solve the issue, try the next solution.
Troubleshooting
Solution 3: Check the paper type
Solution: HP recommends that you use HP papers or any other paper type that is
appropriate for the product.
Always make sure the paper you are printing on is flat. For best results when printing
images, use HP Advanced Photo Paper.
Store photo media in its original packaging inside a resealable plastic bag on a flat
surface in a cool, dry place. When you are ready to print, remove only the paper you
plan to use immediately. When you have finished printing, return any unused photo
paper to the plastic bag. This will prevent the photo paper from curling.
NOTE: There is no problem with the ink supplies and replacing the print
cartridges is unnecessary.
For more information, see:
•
•
“Recommended papers for printing and copying” on page 34
“Information on paper” on page 132
Cause:
134
Troubleshooting
The wrong kind of paper was loaded in the input tray.
If this did not solve the issue, try the next solution.
Solution 4: Check to see if the product is in ink-backup mode
Solution: Check to see if the the product is printing in ink-backup mode, with only
one print cartridge installed.
If the product is in ink-backup mode, text and photo quality will differ from those printed
when using both print cartridges.
If you are satisfied with the print quality, continue printing in ink-backup mode. Or,
replace the missing print cartridge.
For more information, see:
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“Ink-backup mode” on page 105
“Replace the print cartridges” on page 99
Cause: A print cartridge was missing and the product was printing in ink-backup
mode.
If this did not solve the issue, try the next solution.
Solution: Check the print settings.
• Check the print settings to see if the color settings are incorrect.
For example, check to see if the document is set to print in grayscale. Or, check
to see if advanced color settings such as saturation, brightness, or color tone, are
set to modify the appearance of colors.
• Check the print quality setting and make sure it matches the type of paper loaded
in the product.
You might need to choose a lower print quality setting, if colors are running into
each other. Or, choose a higher setting if you are printing a high-quality photo,
and then make sure photo paper such as HP Premium Photo Papers, is loaded
in the input tray.
NOTE: On some computer screens, colors might appear differently than they do
when printed on paper. In this case, there is nothing wrong with the product, print
settings, or print cartridges. No further troubleshooting is required.
For more information, see:
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“Change the print speed or quality” on page 54
“Recommended papers for printing and copying” on page 34
Cause: The print settings were set incorrectly.
If this did not solve the issue, try the next solution.
Solution 6: Clean or replace the print catridges
Solution:
Check the estimated ink levels in the print cartridges.
Print quality troubleshooting
135
Troubleshooting
Solution 5: Check the print settings
Chapter 14
NOTE: Ink level warnings and indicators provide estimates for planning
purposes only. When you receive a low-ink warning message, consider having a
replacement cartridge available to avoid possible printing delays. You do not need
to replace the print cartridges until print quality becomes unacceptable.
If there is ink remaining in the print cartridges, but you are still noticing a problem,
print a self-test report to determine if there is a problem with the print cartridges. If the
self-test report shows a problem, clean the print cartridges. If the problem persists,
you might need to replace the print cartridges.
For more information, see:
•
•
•
“Check the estimated ink levels” on page 98
“Print a self-test report” on page 114
“Clean the print cartridges” on page 107
Cause:
The print cartridges needed to be cleaned or there was insufficient ink.
Ink is not filling the text or graphics completely
Try the following solutions if the ink is not filling the text or image completely so that it
appears that parts are missing or blank.
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•
•
•
•
Solution 1: Check the print settings
Solution 2: Check the paper type
Solution 3: Make sure you are using genuine HP print cartridges
Solution 4: Check the print catridges
Solution 5: Replace the print cartridge
Solution 1: Check the print settings
Troubleshooting
Solution: Check the print settings.
• Check the paper type setting to make sure it matches the type of paper loaded in
the input tray.
• Check the quality setting. Use a higher quality setting to increase the amount of
ink used for printing.
For more information, see:
•
•
•
•
“Set the paper type for printing” on page 53
“Change the print speed or quality” on page 54
“Print using Maximum dpi” on page 60
“Change copy speed or quality” on page 88
Cause:
The paper type or print quality settings were set incorrectly.
If this did not solve the issue, try the next solution.
Solution 2: Check the paper type
Solution: HP recommends that you use HP papers or any other paper type that is
appropriate for the product.
136
Troubleshooting
Always make sure the paper you are printing on is flat. For best results when printing
images, use HP Advanced Photo Paper.
Store photo media in its original packaging inside a resealable plastic bag on a flat
surface in a cool, dry place. When you are ready to print, remove only the paper you
plan to use immediately. When you have finished printing, return any unused photo
paper to the plastic bag. This will prevent the photo paper from curling.
NOTE: There is no problem with the ink supplies and replacing the print
cartridges is unnecessary.
For more information, see:
•
•
“Recommended papers for printing and copying” on page 34
“Information on paper” on page 132
Cause: The wrong kind of paper was loaded in the input tray.
If this did not solve the issue, try the next solution.
Solution 3: Make sure you are using genuine HP print cartridges
Solution:
Check to see if your print cartridges are genuine HP print cartridges.
HP recommends that you use genuine HP print cartridges. Genuine HP print
cartridges are designed and tested with HP printers to help you easily produce great
results, time after time.
NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Printer
service or repairs required as a result of using a non-HP supply will not be covered
under warranty.
If you believe you purchased genuine HP print cartridges, go to:
www.hp.com/go/anticounterfeit
Troubleshooting
Cause: Non-HP print cartridges were being used.
If this did not solve the issue, try the next solution.
Solution 4: Check the print catridges
Solution:
Check the estimated ink levels in the print cartridges.
NOTE: Ink level warnings and indicators provide estimates for planning
purposes only. When you receive a low-ink warning message, consider having a
replacement cartridge available to avoid possible printing delays. You do not need
to replace the print cartridges until print quality becomes unacceptable.
If there is ink remaining in the print cartridges, but you are still noticing a problem,
print a self-test report to determine if there is a problem with the print cartridges. If the
Print quality troubleshooting
137
Chapter 14
self-test report shows a problem, clean the print cartridges. If the problem persists,
you might need to replace the print cartridges.
For more information, see:
•
•
•
“Check the estimated ink levels” on page 98
“Print a self-test report” on page 114
“Clean the print cartridges” on page 107
Cause:
The print cartridges needed to be cleaned or there was insufficient ink.
If this did not solve the issue, try the next solution.
Solution 5: Replace the print cartridge
Solution: Replace the indicated print cartridge. You can also remove the indicated
print cartridge and print using ink-backup mode.
Check to see if your print cartridge is still under warranty and end of warranty date
has not been reached.
•
•
If the end of warranty date has been reached, purchase a new print cartridge.
If the end of warranty date has not been reached, contact HP support. Go to
www.hp.com/support. If prompted, choose your country/region, and then click
Contact HP for information on calling for technical support.
Cause:
The print cartridge was damaged.
The printout has a horizontal band of distortion near the bottom of a borderless
print
Try the following solutions if your borderless print has a blurry band or line on the bottom
of it.
Troubleshooting
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•
•
Solution 1: Check the paper type
Solution 2: Use a higher print quality setting
Solution 3: Rotate the image
Solution 1: Check the paper type
Solution: HP recommends that you use HP papers or any other paper type that is
appropriate for the product.
Always make sure the paper you are printing on is flat. For best results when printing
images, use HP Advanced Photo Paper.
Store photo media in its original packaging inside a resealable plastic bag on a flat
surface in a cool, dry place. When you are ready to print, remove only the paper you
plan to use immediately. When you have finished printing, return any unused photo
paper to the plastic bag. This will prevent the photo paper from curling.
NOTE: There is no problem with the ink supplies and replacing the print
cartridges is unnecessary.
138
Troubleshooting
For more information, see:
•
•
“Recommended papers for printing and copying” on page 34
“Information on paper” on page 132
Cause: The wrong kind of paper was loaded in the input tray.
If this did not solve the issue, try the next solution.
Solution 2: Use a higher print quality setting
Solution: Check the quality setting. Use a higher quality setting to increase the
amount of ink used for printing.
NOTE: For maximum dpi resolution, go to the Advanced tab, and then select
Enabled from the Maximum dpi drop-down list.
For more information, see:
•
•
•
“Change the print speed or quality” on page 54
“Print using Maximum dpi” on page 60
“Change copy speed or quality” on page 88
Cause: The print quality setting was set too low.
If this did not solve the issue, try the next solution.
Solution 3: Rotate the image
Solution: If the problem persists, use the software you installed with the product or
another software application to rotate your image 180 degrees so that the light blue,
gray, or brown hues in your image do not print at the bottom of the page.
For more information, see:
Cause: The photo image had odd hues printed near the bottom of the page.
Printouts have horizontal streaks or lines
Try the following solutions if your printout has lines, streaks, or marks on it that run across
the width of the page.
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•
•
•
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Solution 1: Make sure the paper is loaded correctly
Solution 2: Use a higher print quality setting
Solution 3: If the print cartridge was dropped, wait for it to recover
Solution 4: Clean the print cartridge nozzles
Solution 5: Check the print catridges
Solution 6: Replace the print cartridge
Print quality troubleshooting
139
Troubleshooting
“Change the page orientation” on page 54
Chapter 14
Solution 1: Make sure the paper is loaded correctly
Solution:
Make sure that the paper is loaded correctly in the input tray.
For more information, see:
“Load paper” on page 37
Cause:
The paper was not loaded correctly.
If this did not solve the issue, try the next solution.
Solution 2: Use a higher print quality setting
Solution: Check the quality setting. Use a higher quality setting to increase the
amount of ink used for printing.
NOTE: For maximum dpi resolution, go to the Advanced tab, and then select
Enabled from the Maximum dpi drop-down list.
For more information, see:
•
•
•
“Change the print speed or quality” on page 54
“Print using Maximum dpi” on page 60
“Change copy speed or quality” on page 88
Cause:
The print quality setting was set too low.
If this did not solve the issue, try the next solution.
Solution 3: If the print cartridge was dropped, wait for it to recover
Solution:
Allow 30 minutes for the print cartridge to recover.
Cause: A tri-color or photo print cartridge was jarred or handled roughly during
installation.
Troubleshooting
If this did not solve the issue, try the next solution.
Solution 4: Clean the print cartridge nozzles
Solution: Check the print cartridges. If it looks as though there are fibers or dust
around the ink nozzles, clean the ink nozzle area of the print cartridge.
For more information, see:
“Clean the area around the ink nozzles” on page 111
Cause:
The print cartridge nozzles needed to be cleaned.
If this did not solve the issue, try the next solution.
Solution 5: Check the print catridges
Solution:
140
Troubleshooting
Check the estimated ink levels in the print cartridges.
NOTE: Ink level warnings and indicators provide estimates for planning
purposes only. When you receive a low-ink warning message, consider having a
replacement cartridge available to avoid possible printing delays. You do not need
to replace the print cartridges until print quality becomes unacceptable.
If there is ink remaining in the print cartridges, but you are still noticing a problem,
print a self-test report to determine if there is a problem with the print cartridges. If the
self-test report shows a problem, clean the print cartridges. If the problem persists,
you might need to replace the print cartridges.
For more information, see:
•
•
•
“Check the estimated ink levels” on page 98
“Print a self-test report” on page 114
“Clean the print cartridges” on page 107
Cause: The print cartridges needed to be cleaned or there was insufficient ink.
If this did not solve the issue, try the next solution.
Solution 6: Replace the print cartridge
Solution: Replace the indicated print cartridge. You can also remove the indicated
print cartridge and print using ink-backup mode.
Check to see if your print cartridge is still under warranty and end of warranty date
has not been reached.
•
•
If the end of warranty date has been reached, purchase a new print cartridge.
If the end of warranty date has not been reached, contact HP support. Go to
www.hp.com/support. If prompted, choose your country/region, and then click
Contact HP for information on calling for technical support.
Printouts are faded or have dull colors
Try the following solutions if the colors in your printout are not as bright and intense as
you expected.
•
•
•
•
•
•
Solution 1: Check the print settings
Solution 2: Check the paper type
Solution 3: If you are making a copy, place a protective sheet on the glass
Solution 4: Clean the glass
Solution 5: Check the print catridges
Solution 6: Replace the print cartridge
Print quality troubleshooting
141
Troubleshooting
Cause: The print cartridge was damaged.
Chapter 14
Solution 1: Check the print settings
Solution: Check the print settings.
• Check the paper type setting to make sure it matches the type of paper loaded in
the input tray.
• Check the quality setting. Use a higher quality setting to increase the amount of
ink used for printing.
For more information, see:
•
•
•
•
“Set the paper type for printing” on page 53
“Change the print speed or quality” on page 54
“Print using Maximum dpi” on page 60
“Change copy speed or quality” on page 88
Cause:
The paper type or print quality settings were set incorrectly.
If this did not solve the issue, try the next solution.
Solution 2: Check the paper type
Solution: HP recommends that you use HP papers or any other paper type that is
appropriate for the product.
Always make sure the paper you are printing on is flat. For best results when printing
images, use HP Advanced Photo Paper.
Store photo media in its original packaging inside a resealable plastic bag on a flat
surface in a cool, dry place. When you are ready to print, remove only the paper you
plan to use immediately. When you have finished printing, return any unused photo
paper to the plastic bag. This will prevent the photo paper from curling.
For more information, see:
•
•
“Recommended papers for printing and copying” on page 34
“Information on paper” on page 132
Troubleshooting
Cause:
The wrong kind of paper was loaded in the input tray.
If this did not solve the issue, try the next solution.
Solution 3: If you are making a copy, place a protective sheet on the glass
Solution: If you are making a copy, try placing one or more clear plastic sheet
protectors directly on the glass, and then place the original print side down on top of
the sheet protectors.
Cause:
The quality of the original was poor.
If this did not solve the issue, try the next solution.
142
Troubleshooting
Solution 4: Clean the glass
Solution:
Clean the glass and lid backing.
For more information, see:
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•
“Clean the lid backing” on page 115
“Clean the glass” on page 115
Cause: Debris might be stuck on the glass or on the back of the document lid; this
causes poor copy quality and slows down processing.
If this did not solve the issue, try the next solution.
Solution 5: Check the print catridges
Solution:
Check the estimated ink levels in the print cartridges.
NOTE: Ink level warnings and indicators provide estimates for planning
purposes only. When you receive a low-ink warning message, consider having a
replacement cartridge available to avoid possible printing delays. You do not need
to replace the print cartridges until print quality becomes unacceptable.
If there is ink remaining in the print cartridges, but you are still noticing a problem,
print a self-test report to determine if there is a problem with the print cartridges. If the
self-test report shows a problem, clean the print cartridges. If the problem persists,
you might need to replace the print cartridges.
For more information, see:
•
•
•
“Check the estimated ink levels” on page 98
“Print a self-test report” on page 114
“Clean the print cartridges” on page 107
Cause: The print cartridges needed to be cleaned or there was insufficient ink.
Solution 6: Replace the print cartridge
Solution: Replace the indicated print cartridge. You can also remove the indicated
print cartridge and print using ink-backup mode.
Check to see if your print cartridge is still under warranty and end of warranty date
has not been reached.
•
•
If the end of warranty date has been reached, purchase a new print cartridge.
If the end of warranty date has not been reached, contact HP support. Go to
www.hp.com/support. If prompted, choose your country/region, and then click
Contact HP for information on calling for technical support.
Cause: The print cartridge was damaged.
Print quality troubleshooting
143
Troubleshooting
If this did not solve the issue, try the next solution.
Chapter 14
Printouts seem blurry or fuzzy
Try the following solutions if your printout is not sharp or unclear.
TIP: After reviewing the solutions in this section, you can go to HP's Web site to see
if there is additional troubleshooting help. For more information, go to: www.hp.com/
support.
•
•
•
Solution 1: Check the print settings
Solution 2: Use a higher quality image
Solution 3: Print the image in a smaller size
Solution 1: Check the print settings
Solution: Check the print settings.
• Check the paper type setting to make sure it matches the type of paper loaded in
the input tray.
• Check the quality setting. Use a higher quality setting to increase the amount of
ink used for printing.
For more information, see:
•
•
•
•
“Set the paper type for printing” on page 53
“Change the print speed or quality” on page 54
“Print using Maximum dpi” on page 60
“Change copy speed or quality” on page 88
Cause:
The paper type or print quality settings were set incorrectly.
If this did not solve the issue, try the next solution.
Solution 2: Use a higher quality image
Solution:
Use a higher resolution image.
Troubleshooting
If you are printing a photo or graphic,and the resolution is too low, it will be blurry or
fuzzy when printed.
If a digital photo or rasterized graphic has been resized, it can be blurry or fuzzy when
printed.
Cause:
The resolution of the image was low.
If this did not solve the issue, try the next solution.
Solution 3: Print the image in a smaller size
Solution:
Reduce the size of the image and then print it.
If you are printing a photo or graphic, and the print size is set too high, it will be blurry
or fuzzy when printed.
If a digital photo or rasterized graphic has been resized, it can be blurry or fuzzy when
printed.
144
Troubleshooting
Cause: The image was printed in a larger size.
Printouts have vertical streaks
Solution: HP recommends that you use HP papers or any other paper type that is
appropriate for the product.
Always make sure the paper you are printing on is flat. For best results when printing
images, use HP Advanced Photo Paper.
Store photo media in its original packaging inside a resealable plastic bag on a flat
surface in a cool, dry place. When you are ready to print, remove only the paper you
plan to use immediately. When you have finished printing, return any unused photo
paper to the plastic bag. This will prevent the photo paper from curling.
NOTE: There is no problem with the ink supplies and replacing the print
cartridges is unnecessary.
For more information, see:
•
•
“Recommended papers for printing and copying” on page 34
“Information on paper” on page 132
Cause: The wrong kind of paper was loaded in the input tray.
Printouts are slanted or skewed
Try the following solutions if your printout does not appear straight on the page.
•
•
•
Solution 1: Make sure the paper is loaded correctly
Solution 2: Make sure only one type of paper is loaded
Solution 3: Ensure that the rear door is securely installed
Solution 1: Make sure the paper is loaded correctly
Make sure that the paper is loaded correctly in the input tray.
Troubleshooting
Solution:
For more information, see:
“Load paper” on page 37
Cause: The paper was not loaded correctly.
If this did not solve the issue, try the next solution.
Solution 2: Make sure only one type of paper is loaded
Solution:
Load only one type of paper at a time.
Cause: More than one type of paper was loaded in the input tray.
If this did not solve the issue, try the next solution.
Print quality troubleshooting
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Chapter 14
Solution 3: Ensure that the rear door is securely installed
Solution:
Make sure that the rear door is securely installed.
If you removed the rear door to clear a paper jam, replace it. Gently push the door
forward until it snaps into place.
Cause:
The rear door was not securely installed.
Ink streaks on the back of the paper
Try the following solutions if there is smeared ink on the back of your printout.
•
•
Solution 1: Print on a page of plain paper
Solution 2: Wait while the ink dries
Solution 1: Print on a page of plain paper
Solution: Print one or several pages of plain paper to soak up any excess ink in
the product.
Troubleshooting
To remove excess ink using plain paper
1. Load several sheets of plain paper in the input tray.
2. Wait five minutes.
3. Print a document with little or no text.
4. Check the back of the paper for ink. If there is still ink on the back of the paper,
try printing on another page of plain paper.
Cause: Ink accumulated inside the product, where the back of the paper rests
during printing.
If this did not solve the issue, try the next solution.
Solution 2: Wait while the ink dries
Solution: Wait at least thirty minutes for the ink inside the product to dry, then try
the print job again.
Cause:
146
Troubleshooting
The excess ink in the product needed to dry out.
Paper is not picked up from the input tray
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•
•
•
Solution 1: Make sure the paper is loaded correctly
Solution 2: Check the print settings
Solution 3: Clean the rollers
Solution 4: Contact HP support for service
Solution 1: Make sure the paper is loaded correctly
Solution:
Make sure that the paper is loaded correctly in the input tray.
For more information, see:
“Load paper” on page 37
Cause: The paper was not loaded correctly.
If this did not solve the issue, try the next solution.
Solution 2: Check the print settings
Solution: Check the print settings.
• Check the paper type setting to make sure it matches the type of paper loaded in
the input tray.
• Check the quality setting. Use a higher quality setting to increase the amount of
ink used for printing.
For more information, see:
“Set the paper type for printing” on page 53
“Change the print speed or quality” on page 54
“Print using Maximum dpi” on page 60
“Change copy speed or quality” on page 88
Troubleshooting
•
•
•
•
Cause: The paper type or print quality settings were set incorrectly.
If this did not solve the issue, try the next solution.
Solution 3: Clean the rollers
Solution:
Clean the rollers.
Make sure you have the following materials available:
•
•
A lint-free cloth, or any soft material that will not come apart or leave fibers.
Distilled, filtered, or bottled water (tap water might contain contaminants that can
damage the print cartridges).
Print quality troubleshooting
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Chapter 14
To clean the rollers
1. Turn off the product and remove the power cord.
2. Press in the tab on the left side of the rear door to release the door. Remove the
door by pulling it away from the product.
3. Dip the lint-free cloth into the purified or distilled water, and squeeze any excess
water from it.
4. Clean the rubber rollers to remove any dust or dirt buildup.
5. Replace the rear door. Gently push the door forward until it snaps into place.
6. Plug the power cord back in, and turn on the product.
7. Try to print again.
Cause:
The rollers were dirty and needed to be cleaned.
If this did not solve the issue, try the next solution.
Solution 4: Contact HP support for service
Solution: If you have completed all of the steps provided in the previous solutions
and are still having a problem, contact HP support for service.
Go to: www.hp.com/support.
Troubleshooting
If prompted, choose your country/region, and then click Contact HP for technical
support.
Cause: You might need assistance to enable the product or software to function
properly.
The text edges are jagged
Try the following solutions if the text in your printouts is not sharp and the edges are rough.
•
•
148
Solution 1: Use TrueType or OpenType fonts
Solution 2: Align the print cartridges
Troubleshooting
Solution 1: Use TrueType or OpenType fonts
Solution: Use TrueType or OpenType fonts to ensure that the product is able to
print smooth fonts. When selecting a font, look for the TrueType or OpenType icon.
TrueType icon
OpenType icon
Cause: The font was a custom size.
Some software applications offer custom fonts that have jagged edges when enlarged
or printed. Also, if you want to print bitmapped text, it might have jagged edges when
enlarged or printed.
If this did not solve the issue, try the next solution.
Solution 2: Align the print cartridges
Solution:
Align the print cartridges.
For more information, see:
“Align the print cartridges” on page 106
Cause: The print cartridges needed to be aligned.
Print troubleshooting
Use this section to solve these printing problems:
Envelopes print incorrectly
Borderless printing produces unexpected results
The product is not responding
The product prints meaningless characters
Nothing happens when I try to print
The pages in my document came out in the wrong order
The margins are not printing as expected
Text or graphics are cut off at the edge of the page
A blank page came out while printing
Ink is spraying the inside of the product when I print a photo
Print troubleshooting
Troubleshooting
•
•
•
•
•
•
•
•
•
•
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Envelopes print incorrectly
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•
•
Solution 1: Load the stack of envelopes correctly
Solution 2: Check the envelope type
Solution 3: Tuck the flaps to avoid paper jams
Solution 1: Load the stack of envelopes correctly
Solution: Load a stack of envelopes in the input tray, with the envelope flaps facing
up and to the left.
Make sure that you remove all paper from the input tray before loading the envelopes.
For more information, see:
“Load envelopes” on page 42
Cause:
A stack of envelopes was loaded incorrectly.
If this did not solve the issue, try the next solution.
Troubleshooting
Solution 2: Check the envelope type
Solution: Do not use shiny or embossed envelopes or envelopes that have clasps
or windows.
Cause:
The wrong type of envelope was loaded.
If this did not solve the issue, try the next solution.
Solution 3: Tuck the flaps to avoid paper jams
Solution:
Cause:
To avoid paper jams, tuck the flaps inside the envelopes.
The flaps might get caught in the rollers.
Borderless printing produces unexpected results
Solution: Try printing the image from the photo imaging software that came with
the product.
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Troubleshooting
Cause: Printing a borderless image from a non-HP software application produced
unexpected results.
The product is not responding
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•
•
•
•
•
•
•
•
•
Solution 1: Turn on the product
Solution 2: Load paper in the input tray
Solution 3: Select the correct printer
Solution 4: Check the printer driver status
Solution 5: Wait until the product completes the current operation
Solution 6: Remove all cancelled print jobs from the queue
Solution 7: Clear the paper jam
Solution 8: Make sure the print carriage can move freely
Solution 9: Check the connection from the product to your computer
Solution 10: Reset the product
Solution 1: Turn on the product
Solution: Look at the On light located on the product. If it is not lit, the product is
turned off. Make sure the power cord is firmly connected to the product and plugged
into a power outlet. Press the On button to turn on the product.
Cause: The product was turned off.
If this did not solve the issue, try the next solution.
Solution 2: Load paper in the input tray
Load paper in the input tray.
Troubleshooting
Solution:
For more information, see:
“Load paper” on page 37
Cause: The product was out of paper.
If this did not solve the issue, try the next solution.
Solution 3: Select the correct printer
Solution: Make sure you have selected the correct printer in your software
application.
TIP: You can set the product as the default printer to ensure that the printer is
automatically selected when you select Print in the File menu of your different
software applications.
Cause: The product was not the selected printer.
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If this did not solve the issue, try the next solution.
Solution 4: Check the printer driver status
Solution:
printing.
The printer driver status might have changed to either offline or stop
To check the printer driver status
▲ In the HP Solution Center, click the Status tab.
Cause:
The status of the printer driver had changed.
If this did not solve the issue, try the next solution.
Solution 5: Wait until the product completes the current operation
Solution: If the product is performing another task such as copying or scanning,
your print job will be delayed until the product completes the current task.
Some documents take a long time to print. If nothing has printed several minutes after
you sent a print job to the product, check the product display to see if there are any
messages.
Cause:
The product was busy with another task.
If this did not solve the issue, try the next solution.
Solution 6: Remove all cancelled print jobs from the queue
Solution: A print job might remain in the queue after it has been cancelled. The
cancelled print job jams the queue and prevents the next print job from printing.
Troubleshooting
From your computer, open the printer folder and see if the cancelled job remains in
the print queue. Try to delete the job from the queue. If the print job remains in the
queue, try one or both of the following:
•
•
Disconnect the USB cable from the product, restart the computer, and then
reconnect the USB cable to the product.
Shut down the product, restart the computer, and then restart the product.
Cause:
A deleted print job was in the queue.
If this did not solve the issue, try the next solution.
Solution 7: Clear the paper jam
Solution:
Clear the paper jam.
For more information, see:
“Clear paper jams” on page 131
Cause:
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Troubleshooting
The product had a paper jam.
If this did not solve the issue, try the next solution.
Solution 8: Make sure the print carriage can move freely
Solution: Unplug the power cable if it is not already unplugged. Check to see if the
print cartridge carriage will move freely from one side of the printer to the other. Do
not try to force it to move if it is hung up on something.
CAUTION: Be careful not to force the print cartridge carriage. If the carriage is
stuck, forcing it to move will damage the printer.
For more information, see:
“Carriage stall” on page 245
Cause: The print carriage had stalled.
If this did not solve the issue, try the next solution.
Solution 9: Check the connection from the product to your computer
Troubleshooting
Solution: Check the connection from the product to your computer. Verify that the
USB cable is securely plugged into the USB port on the back of the product. Make
sure the other end of the USB cable is plugged into a USB port on your computer.
After the cable is connected properly, turn off the product and then on again.If the
product is connected to the computer through a Bluetooth connection, make sure that
the connection is active and the product is turned on.
If the connections are secure, and nothing has printed several minutes after you sent
a print job to the product, check the status of the product. In the HP Photosmart
Software, click Settings, and then click Status.
Cause: The computer was not communicating with the product.
If this did not solve the issue, try the next solution.
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Solution 10: Reset the product
Solution: Turn off the product, and then unplug the power cord. Plug the power
cord back in, and then press the On button to turn on the product.
Cause:
The product experienced an error.
The product prints meaningless characters
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•
Solution 1: Reset the product
Solution 2: Print a previously saved version of the document
Solution 1: Reset the product
Solution: Turn off the product and your computer for 60 seconds, then turn them
both on and try printing again.
Cause:
There was no available memory in the product.
If this did not solve the issue, try the next solution.
Solution 2: Print a previously saved version of the document
Solution: Try printing another document from the same software application. If this
works, then try printing a previously saved version of the document that is not corrupt.
Cause:
The document was corrupt.
Nothing happens when I try to print
Troubleshooting
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•
•
•
•
•
•
•
•
•
154
Solution 1: Turn on the product
Solution 2: Load paper in the input tray
Solution 3: Select the correct printer
Solution 4: Check the printer driver status
Solution 5: Wait until the product completes the current operation
Solution 6: Remove all cancelled print jobs from the queue
Solution 7: Clear the paper jam
Solution 8: Make sure the print carriage can move freely
Solution 9: Check the connection from the product to your computer
Solution 10: Reset the product
Troubleshooting
Solution 1: Turn on the product
Solution: Look at the On light located on the product. If it is not lit, the product is
turned off. Make sure the power cord is firmly connected to the product and plugged
into a power outlet. Press the On button to turn on the product.
Cause: The product was turned off.
If this did not solve the issue, try the next solution.
Solution 2: Load paper in the input tray
Solution:
Load paper in the input tray.
For more information, see:
“Load paper” on page 37
Cause: The product was out of paper.
If this did not solve the issue, try the next solution.
Solution 3: Select the correct printer
Solution: Make sure you have selected the correct printer in your software
application.
TIP: You can set the product as the default printer to ensure that the printer is
automatically selected when you select Print in the File menu of your different
software applications.
Cause: The product was not the selected printer.
Solution 4: Check the printer driver status
Solution:
printing.
The printer driver status might have changed to either offline or stop
To check the printer driver status
▲ In the HP Solution Center, click the Status tab.
Cause: The status of the printer driver had changed.
If this did not solve the issue, try the next solution.
Solution 5: Wait until the product completes the current operation
Solution: If the product is performing another task such as copying or scanning,
your print job will be delayed until the product completes the current task.
Print troubleshooting
155
Troubleshooting
If this did not solve the issue, try the next solution.
Chapter 14
Some documents take a long time to print. If nothing has printed several minutes after
you sent a print job to the product, check the product display to see if there are any
messages.
Cause:
The product was busy with another task.
If this did not solve the issue, try the next solution.
Solution 6: Remove all cancelled print jobs from the queue
Solution: A print job might remain in the queue after it has been cancelled. The
cancelled print job jams the queue and prevents the next print job from printing.
From your computer, open the printer folder and see if the cancelled job remains in
the print queue. Try to delete the job from the queue. If the print job remains in the
queue, try one or both of the following:
•
•
Disconnect the USB cable from the product, restart the computer, and then
reconnect the USB cable to the product.
Shut down the product, restart the computer, and then restart the product.
Cause:
A deleted print job was in the queue.
If this did not solve the issue, try the next solution.
Solution 7: Clear the paper jam
Solution:
Clear the paper jam.
For more information, see:
“Clear paper jams” on page 131
Cause:
The product had a paper jam.
If this did not solve the issue, try the next solution.
Troubleshooting
Solution 8: Make sure the print carriage can move freely
Solution: Unplug the power cable if it is not already unplugged. Check to see if the
print cartridge carriage will move freely from one side of the printer to the other. Do
not try to force it to move if it is hung up on something.
CAUTION: Be careful not to force the print cartridge carriage. If the carriage is
stuck, forcing it to move will damage the printer.
For more information, see:
“Carriage stall” on page 245
Cause:
The print carriage had stalled.
If this did not solve the issue, try the next solution.
156
Troubleshooting
Solution 9: Check the connection from the product to your computer
Solution: Check the connection from the product to your computer. Verify that the
USB cable is securely plugged into the USB port on the back of the product. Make
sure the other end of the USB cable is plugged into a USB port on your computer.
After the cable is connected properly, turn off the product and then on again.If the
product is connected to the computer through a Bluetooth connection, make sure that
the connection is active and the product is turned on.
If the connections are secure, and nothing has printed several minutes after you sent
a print job to the product, check the status of the product. In the HP Photosmart
Software, click Settings, and then click Status.
Cause: The computer was not communicating with the product.
Solution 10: Reset the product
Solution: Turn off the product, and then unplug the power cord. Plug the power
cord back in, and then press the On button to turn on the product.
Cause: The product experienced an error.
The pages in my document came out in the wrong order
Solution: Print the document in reverse order. When the document finishes
printing, the pages will be in correct order.
For more information, see:
“Print a multiple-page document in reverse order” on page 65
Cause: The print settings were set to print the first page of your document first.
Because of the way the paper feeds through the product, the first page will be print
side up at the bottom of the stack.
Print troubleshooting
157
Troubleshooting
If this did not solve the issue, try the next solution.
Chapter 14
The margins are not printing as expected
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•
•
•
Solution 1: Check the printer margins
Solution 2: Verify the paper size setting
Solution 3: Load the stack of paper correctly
Solution 4: Load a stack of envelopes correctly in the input tray
Solution 1: Check the printer margins
Solution:
Check the printer margins.
Make sure the margin settings for the document do not exceed the printable area of
the product.
To check your margin settings
1. Preview your print job before sending it to the product.
In most software applications, click the File menu, and then click Print Preview.
2. Check the margins.
The product uses the margins you have set in your software application, as long
as they are greater than the minimum margins the product supports. For more
information about setting margins in your software application, see the
documentation that came with the software.
3. Cancel the print job if the margins are not satisfactory, and then adjust the margins
in your software application.
Cause:
The margins were not set correctly in your software application.
If this did not solve the issue, try the next solution.
Troubleshooting
Solution 2: Verify the paper size setting
Solution: Verify that you have selected the proper paper size setting for your
project. Make sure that you have loaded the correct paper size in the input tray.
Cause: The paper size setting might not have been set correctly for the project you
were printing.
If this did not solve the issue, try the next solution.
Solution 3: Load the stack of paper correctly
Solution: Remove the stack of paper from the input tray, reload the paper, and then
slide the paper width guide inward until it stops at the edge of the paper.
For more information, see:
“Load envelopes” on page 42
Cause:
158
Troubleshooting
The paper guides were not positioned correctly.
If this did not solve the issue, try the next solution.
Solution 4: Load a stack of envelopes correctly in the input tray
Solution: Load a stack of envelopes in the input tray, with the envelope flaps facing
up and to the left.
Make sure that you remove all paper from the input tray before loading the envelopes.
For more information, see:
“Load envelopes” on page 42
Cause: A stack of envelopes was loaded incorrectly.
Text or graphics are cut off at the edge of the page
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
Solution 1: Check the margin settings
Solution 2: Check the layout of the document
Solution 3: Load the stack of papers correctly
Solution 4: Try printing with borders
Troubleshooting
•
•
•
•
Solution 1: Check the margin settings
Solution:
Check the printer margins.
Print troubleshooting
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Chapter 14
Make sure the margin settings for the document do not exceed the printable area of
the product.
To check your margin settings
1. Preview your print job before sending it to the product.
In most software applications, click the File menu, and then click Print Preview.
2. Check the margins.
The product uses the margins you have set in your software application, as long
as they are greater than the minimum margins the product supports. For more
information about setting margins in your software application, see the
documentation that came with the software.
3. Cancel the print job if the margins are not satisfactory, and then adjust the margins
in your software application.
Cause:
The margins were not set correctly in your software application.
If this did not solve the issue, try the next solution.
Solution 2: Check the layout of the document
Solution: Make sure the layout of the document you are trying to print fits on a paper
size supported by the product.
To preview the print layout
1. Load the correct paper size into the input tray.
2. Preview your print job before sending it to the product.
In most software applications, click the File menu, and then click Print Preview.
3. Check the graphics in the document to make sure that the current size fits within
the printable area of the product.
4. Cancel the print job if the graphics do not fit in the printable area of the page.
Troubleshooting
TIP: Some software applications allow you to scale the document to fit the paper
size currently selected. Additionally, you can scale the size of a document from
the print Properties dialog box.
Cause: The size of the document you were printing was larger than the paper
loaded in the input tray.
If this did not solve the issue, try the next solution.
Solution 3: Load the stack of papers correctly
Solution:
If the paper is misfeeding, it could cause parts of the document to cut off.
Remove the stack of paper from the input tray, and then reload the paper.
For more information, see:
“Load paper” on page 37
Cause:
160
Troubleshooting
The paper was loaded incorrectly.
If this did not solve the issue, try the next solution.
Solution 4: Try printing with borders
Solution:
Try printing with borders by turning off the borderless option.
For more information, see:
“Print a borderless image” on page 58
Cause: Borderless printing was enabled. By selecting the Borderless option, your
printed photo was enlarged and centered to fit the printable area of the page.
Depending on the relative sizes of the digital photo and the paper on which you are
printing, this could result in some parts of the image being cropped.
A blank page came out while printing
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•
•
Solution 1: Remove any extra pages or lines at the end of the document
Solution 2: Load paper in the input tray
Solution 3: Check the print cartridge
Solution 1: Remove any extra pages or lines at the end of the document
Solution: Open the document file in your software application and remove any extra
pages or lines at the end of the document.
Cause: The document you were printing contained an additional blank page.
Solution 2: Load paper in the input tray
Solution: If the product has only a few sheets remaining, load more paper in the
input tray. If there is plenty of paper in the input tray, remove the paper, tap the stack
of paper against a flat surface, and reload the paper into the input tray.
For more information, see:
“Load paper” on page 37
Cause: The product picked up two sheets of paper.
If this did not solve the issue, try the next solution.
Solution 3: Check the print cartridge
Solution: Check each print cartridge. The tape might have been removed from the
copper-colored contacts, but still might cover the ink nozzles. If the tape is still
Print troubleshooting
161
Troubleshooting
If this did not solve the issue, try the next solution.
Chapter 14
covering the ink nozzles, carefully remove the tape from the print cartridges. Do not
touch the ink nozzles or the copper-colored contacts.
1
Copper-colored contacts
2
Plastic tape with pink pull tab (must be removed before installing)
3
Ink nozzles under tape
Cause: The protective plastic tape was only partially removed from the print
cartridge.
Ink is spraying the inside of the product when I print a photo
Troubleshooting
Solution: Make sure you load photo paper in the input tray before you print a
borderless print job.
For more information, see:
“Load full-size paper or small-size photo paper” on page 37
Cause: You were using the wrong paper type. The borderless print settings require
you to print on photo paper.
Memory card troubleshooting
Use this section to solve these memory card problems:
•
•
•
•
162
My memory card no longer works in my digital camera
The Photo light next to the memory card slots is blinking
The Attention light blinks when I insert my memory card or storage device
The product does not read the memory card
Troubleshooting
•
•
The photos on the memory card do not transfer to my computer
Photos in a connected digital camera with PictBridge do not print
My memory card no longer works in my digital camera
Solution: Reformat your memory card in your camera or format your memory card
on a Windows computer by selecting the FAT format. For more information, see the
documentation that came with your digital camera.
Cause: You formatted the card on a Windows XP computer. By default, Windows
XP formats a memory card of 8 MB or less and 64 MB or more with the FAT32 format.
Digital cameras and other products use the FAT (FAT16 or FAT12) format and cannot
recognize a FAT32 formatted card.
The Photo light next to the memory card slots is blinking
Solution: Do not pull out the memory card while the Photo light is flashing. A
flashing light means the product is accessing the memory card. Wait until the light
remains solid. Removing a memory card while it is being accessed might corrupt
information on the card or damage the product and card.
For more information, see:
“Insert a memory card” on page 71
Cause: The product was reading the memory card.
The Attention light blinks when I insert my memory card or storage device
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
Solution 1: Remove and reinsert the memory card
Solution 2: Remove the additional memory card
Solution 1: Remove and reinsert the memory card
Solution: Remove and reinsert the memory card. You might have inserted it
incorrectly. Turn the memory card so that the label faces up and the contacts are
facing the product, and then push the card forward into the appropriate slot until the
Photo light turns on.
If the problem continues, the memory card might be defective.
For more information, see:
“Insert a memory card” on page 71
Cause: The product detected an error with the memory card.
If this did not solve the issue, try the next solution.
Memory card troubleshooting
163
Troubleshooting
•
•
Chapter 14
Solution 2: Remove the additional memory card
Solution:
at a time.
Remove one of the memory cards. You can use only one memory card
For more information, see:
“Insert a memory card” on page 71
Cause:
You had inserted more than one memory card.
The product does not read the memory card
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•
•
•
Solution 1: Insert the memory card properly
Solution 2: Insert the memory card fully into the appropriate slot on the product
Solution 3: Remove the additional memory card
Solution 4: Reformat the memory card in your digital camera
Solution 1: Insert the memory card properly
Solution: Turn the memory card so that the label faces up and the contacts are
facing the product, and then push the card forward into the appropriate slot until the
Photo light turns on.
If the memory card is not inserted properly, the product will not respond and the green
Photo light (near the memory card slots) will blink rapidly.
After the memory card has been inserted properly, the Photo light will blink green for
a few seconds, and then remain lit.
Cause:
The memory card was inserted backwards or upside down.
If this did not solve the issue, try the next solution.
Troubleshooting
Solution 2: Insert the memory card fully into the appropriate slot on the product
Solution: Make sure you fully insert the memory card into the appropriate slot on
the product.
If the memory card is not inserted properly, the product will not respond and the green
Photo light (near the memory card slots) will blink rapidly.
After the memory card has been inserted properly, the Photo light will blink green for
a few seconds, and then remain lit.
Cause: The memory card was not fully inserted in the appropriate slot on the
product.
If this did not solve the issue, try the next solution.
164
Troubleshooting
Solution 3: Remove the additional memory card
Solution:
You can insert only one memory card at a time.
If more than one memory card is inserted, the green Photo light (near the memory
card slots) will blink rapidly, and an error message will appear on the computer screen.
Remove the additional memory card to resolve the problem.
Cause: You had inserted more than one memory card.
If this did not solve the issue, try the next solution.
Solution 4: Reformat the memory card in your digital camera
Solution: Check the computer screen for an error message telling you that the
images on the memory card are corrupted.
If the file system on the card is corrupt, reformat the memory card in your digital
camera. For more information, see the documentation that came with your digital
camera.
CAUTION: Reformatting the memory card will delete any photos stored on the
card. If you have previously transferred the photos from your memory card to a
computer, try printing the photos from the computer. Otherwise, you will need to
retake any photos you might have lost.
Cause: The memory card file system was corrupted.
The photos on the memory card do not transfer to my computer
•
•
•
•
Solution 1: Install the product software
Solution 2: Turn on the product
Solution 3: Turn on the computer
Solution 4: Check the connection from the product to your computer
Solution 1: Install the product software
Solution: Install the product software that came with the product. If it is installed,
restart your computer.
To install the product software
1. Insert the product CD-ROM into your computer’s CD-ROM drive and then start
the Setup program.
2. When prompted, click Install More Software to install the product software.
3. Follow the onscreen instructions and the instructions provided in the Start Here
guide that came with the product.
Cause: The product software was not installed.
Memory card troubleshooting
165
Troubleshooting
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
Chapter 14
If this did not solve the issue, try the next solution.
Solution 2: Turn on the product
Solution:
Cause:
Turn on the product.
The product was turned off.
If this did not solve the issue, try the next solution.
Solution 3: Turn on the computer
Solution:
Cause:
Turn on the computer
The computer was turned off.
If this did not solve the issue, try the next solution.
Solution 4: Check the connection from the product to your computer
Solution: Check the connection from the product to your computer. Verify that the
USB cable is securely plugged into the USB port on the back of the product. Make
sure the other end of the USB cable is plugged into a USB port on your computer.
After the cable is connected properly, turn off the product and then on again. If the
product is connected to the computer through a Bluetooth connection, make sure that
the connection is active and the product is turned on.
Troubleshooting
For more information on setting up the product and connecting it to your computer,
see the Start Here guide that came with the product.
Cause:
166
Troubleshooting
The product was not properly connected to the computer.
Photos in a connected digital camera with PictBridge do not print
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•
•
Solution 1: Set the camera to PictBridge mode
Solution 2: Save the photos in a supported file format
Solution 3: Select photos on the camera for printing
Solution 1: Set the camera to PictBridge mode
Solution: If the camera supports PictBridge, make sure the camera is set to
PictBridge mode. See the user guide that came with the camera for instructions on
how to do this.
Cause: The digital camera was not in PictBridge mode.
If this did not solve the issue, try the next solution.
Solution 2: Save the photos in a supported file format
Solution: Make sure the digital camera is saving photos in a file format that the
PictBridge transfer feature supports (Exif/JPEG, JPEG, and DPOF).
Cause: The images were not in a supported format.
If this did not solve the issue, try the next solution.
Solution 3: Select photos on the camera for printing
NOTE: Some digital cameras do not allow you to select photos until after you
have established a PictBridge connection. If this is the case, connect your digital
camera to the front USB port, turn on the camera and change it to PictBridge
mode, and then use the camera to select the photos you want to print.
Cause: You did not select any photos on the camera for printing.
Scan troubleshooting
Use this section to solve these scan problems:
•
•
•
•
•
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Scan halts
Scan fails
Scan fails because of insufficient computer memory
Scanned image is blank
Scanned image is incorrectly cropped
Scanned image has incorrect page layout
Scan troubleshooting
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Troubleshooting
Solution: Before you connect the digital camera to the front USB port on the
product, select some photos on the camera for printing.
Chapter 14
•
•
•
•
Scanned image shows dotted lines instead of text
Text format is incorrect
Text is incorrect or missing
The scan feature does not work
Scan halts
Solution:
Turn off the product and then turn it back on.
If this does not work, try changing the scan to a lower resolution.
Cause:
The computer system resources might have been low.
Scan fails
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•
•
•
Solution 1: Turn on your computer
Solution 2: Check the connection from the product to your computer
Solution 3: Install the HP Photosmart Software
Solution 4: Start the HP Photosmart Software
Solution 1: Turn on your computer
Solution:
Cause:
Turn on your computer.
The computer was not turned on.
If this did not solve the issue, try the next solution.
Solution 2: Check the connection from the product to your computer
Troubleshooting
Solution: Check the connection from the product to your computer. Verify that the
USB cable is securely plugged into the USB port on the back of the product. Make
sure the other end of the USB cable is plugged into a USB port on your computer.
After the cable is connected properly, turn off the product and then on again.If the
product is connected to the computer through a Bluetooth connection, make sure that
the connection is active and the product is turned on.
For more information, see the Start Here guide.
Cause:
The product was not connected to the computer.
If this did not solve the issue, try the next solution.
Solution 3: Install the HP Photosmart Software
Solution:
Insert the HP Photosmart installation CD and install the software.
For more information, see the Start Here guide.
Cause:
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Troubleshooting
The HP Photosmart Software might not have been installed.
If this did not solve the issue, try the next solution.
Solution 4: Start the HP Photosmart Software
Solution:
Start the software you installed with the product and try scanning again.
Cause: The HP Photosmart Software was installed, but was not running.
Scan fails because of insufficient computer memory
Solution: Close all programs that are not in use. This includes programs that run
in the background, such as screen savers and virus checkers. If you turn off your virus
checker, remember to turn it back on after you finish your scan.
If this does not work, it might help to restart your computer. Some programs do not
release memory when you close them. Restarting your computer will clear the
memory.
If this problem occurs frequently, or if you encounter memory problems while using
other programs, you might need to add more memory to your computer. See the user
guide that came with your computer for more information.
Cause: Too many programs were running on your computer.
Scanned image is blank
Load your original print side down on the right front corner of the glass.
Troubleshooting
Solution:
Cause: The original was placed incorrectly on the glass.
Scanned image is incorrectly cropped
Solution: The autocropping feature in the software crops anything that is not part
of the main image. Sometimes this might not be what you want. In that case, turn off
autocropping in the software and crop the scanned image manually, or not at all.
Cause: The software was set to automatically crop scanned pictures.
Scan troubleshooting
169
Chapter 14
Scanned image has incorrect page layout
Solution:
Cause:
Turn off autocropping in the software to retain the page layout.
Automatic cropping was changing the page layout.
Scanned image shows dotted lines instead of text
Solution:
Make a black-and-white copy of the original and then scan the copy.
Cause: If you used the Text image type to scan text that you planned to edit, the
scanner might not have recognized color text. The Text image type scans at 300 x 300
dpi, in black and white.
If you scanned an original that has graphics or artwork surrounding the text, the
scanner might not have recognized the text.
Text format is incorrect
Solution: Some applications cannot handle framed text formatting. Framed text is
one of the scan document settings in the software. It maintains complex layouts, such
as multiple columns from a newsletter, by putting the text in different frames (boxes)
in the destination application. In the software, select the correct format so that the
scanned text layout and formatting are retained.
Cause:
The scan document settings were incorrect.
Text is incorrect or missing
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
Troubleshooting
•
•
•
Solution 1: Adjust the brightness in the software
Solution 2: Clean the glass and lid
Solution 3: Select the correct OCR language
Solution 1: Adjust the brightness in the software
Solution:
Cause:
Adjust the brightness in the software, and then rescan the original.
The brightness was not set correctly.
If this did not solve the issue, try the next solution.
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Troubleshooting
Solution 2: Clean the glass and lid
Solution: Turn off the product, unplug the power cord, and use a soft cloth to wipe
the glass and the back of the document lid.
For more information, see:
•
•
“Clean the lid backing” on page 115
“Clean the glass” on page 115
Cause: Debris might have been stuck on the glass or on the back of the document
lid. This can cause poor-quality scans.
If this did not solve the issue, try the next solution.
Solution 3: Select the correct OCR language
Solution:
Select the correct OCR language in the software.
NOTE: If you are using HP Photosmart Essential, the Optical Character
Recognition (OCR) software might not be installed on your computer. To install
the OCR software, you must re-insert the software disk and select OCR under the
Custom installation options.
Cause: The scan document settings were not set to the correct optical character
recognition (OCR) language. The OCR language tells the software how to interpret
the characters it sees in the original image. If the OCR language does not match the
language in the original, the scanned text might be incomprehensible.
The scan feature does not work
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
Solution 1: Turn on the computer
Solution 2: Check the cables
Solution 3: Install or reinstall the HP Photosmart Software
Troubleshooting
•
•
•
Solution 1: Turn on the computer
Solution:
Turn on the computer.
Cause: The computer was turned off.
If this did not solve the issue, try the next solution.
Solution 2: Check the cables
Solution:
Check the cables that connect the product to your computer.
Cause: The product was not properly connected to the computer through a USB
cable.
Scan troubleshooting
171
Chapter 14
If this did not solve the issue, try the next solution.
Solution 3: Install or reinstall the HP Photosmart Software
Solution:
Install or reinstall the software that came with the product.
Cause: The software that came with the product was not installed or was not
running.
Copy troubleshooting
Use this section to solve these copy problems:
•
•
•
•
•
•
Nothing happens when I try to copy
Parts of the original do not appear or are cut off
Fit to Page is not working as expected
The image is cropped when I make a borderless copy
The printout is blank
A borderless copy has white space around the edges
Nothing happens when I try to copy
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•
•
•
•
Solution 1: Turn on the product
Solution 2: Place the original correctly on the glass
Solution 3: Wait until the product completes the current operation
Solution 4: The product does not support the paper type or envelope
Solution 5: Clear the paper jam
Troubleshooting
Solution 1: Turn on the product
Solution: Look at the On light located on the product. If it is not lit, the product is
turned off. Make sure the power cord is firmly connected to the product and plugged
into a power outlet. Press the On button to turn on the product.
Cause:
The product was turned off.
If this did not solve the issue, try the next solution.
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Troubleshooting
Solution 2: Place the original correctly on the glass
Solution: Load the original print side down on the right front corner of the glass as
shown below.
Cause: The original was placed incorrectly on the glass.
If this did not solve the issue, try the next solution.
Solution 3: Wait until the product completes the current operation
Solution:
Check the On light. If it is blinking, the product is busy.
Cause: The product was busy copying or printing.
If this did not solve the issue, try the next solution.
Solution: Do not use the product to copy onto envelopes or other papers it does
not support.
For more information, see:
“Recommended papers for printing and copying” on page 34
Cause: The product did not recognize the paper type.
If this did not solve the issue, try the next solution.
Solution 5: Clear the paper jam
Solution:
product.
Clear the paper jam and remove any torn paper that remains in the
For more information, see:
“Clear paper jams” on page 131
Cause: The product had a paper jam.
Copy troubleshooting
173
Troubleshooting
Solution 4: The product does not support the paper type or envelope
Chapter 14
Parts of the original do not appear or are cut off
Solution: Load the original print side down on the right front corner of the glass as
shown below.
Cause:
The original was placed incorrectly on the glass.
Fit to Page is not working as expected
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•
•
Solution 1: Scan, enlarge, and then print a copy
Solution 2: Place the original correctly on the glass
Solution 3: Wipe the glass and the back of the document lid
Solution 1: Scan, enlarge, and then print a copy
Troubleshooting
Solution: Fit to Page can only enlarge the original up to the maximum percentage
allowed by your model. For example, 200% might be the maximum enlargement
percentage allowed by your model. Enlarging a passport photo by 200% might not
enlarge it enough for it to fit a full-size page.
If you want to make a large copy of a small original, scan the original into the computer,
resize the image in the HP scanning software, and then print a copy of the enlarged
image.
Cause:
You were trying to increase the size of an original that was too small.
If this did not solve the issue, try the next solution.
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Troubleshooting
Solution 2: Place the original correctly on the glass
Solution: Load the original print side down on the right front corner of the glass as
shown below.
Cause: The original was placed incorrectly on the glass.
If this did not solve the issue, try the next solution.
Solution 3: Wipe the glass and the back of the document lid
Solution: Turn off the product, unplug the power cord, and then use a soft cloth to
wipe the glass and the back of the document lid.
For more information, see:
•
•
“Clean the glass” on page 115
“Clean the lid backing” on page 115
The image is cropped when I make a borderless copy
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•
Solution 1: Use Fit to Page to enlarge the photo
Solution 2: Use Fit to Page to reduce the original to fit on the paper
Solution 1: Use Fit to Page to enlarge the photo
Solution: If you want to enlarge a photo to fit a full-size page without cropping the
edges, use Fit to Page.
For more information, see:
“Resize an original to fit onto letter or A4 paper” on page 90
Cause: The product cropped some of the image around the margins of the copy to
achieve a borderless print without changing the proportions of the original.
Copy troubleshooting
175
Troubleshooting
Cause: Debris might have been stuck on the glass or on the back of the document
lid. The product interprets anything it detects on the glass as part of the image.
Chapter 14
If this did not solve the issue, try the next solution.
Solution 2: Use Fit to Page to reduce the original to fit on the paper
Solution: If your original is larger than the paper in the input tray, use the Fit to
Page feature to reduce your original to fit on the paper in the input tray.
For more information, see:
“Resize an original to fit onto letter or A4 paper” on page 90
Cause:
The original was larger than the paper in the input tray.
The printout is blank
Solution: Load the original print side down on the right front corner of the glass as
shown below.
Cause:
The original was placed incorrectly on the glass.
Troubleshooting
A borderless copy has white space around the edges
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•
Solution 1: Scan, resize, and print the image
Solution 2: Use photo paper to make borderless copies
Solution 1: Scan, resize, and print the image
Solution: When you make a borderless copy of a very small original, the product
enlarges the original up to a maximum percentage. This might leave white space
around the edges. (The maximum percentage varies by model.)
Depending on the size of the borderless copy you are trying to make, the minimum
size of the original varies. For example, you cannot enlarge a passport photo to create
a letter-size borderless copy.
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Troubleshooting
If you want to make a borderless copy of a very small original, scan the original into
the computer, resize the image, and then print a borderless copy of the enlarged
image.
Cause: You were trying to make a borderless copy of a very small original.
If this did not solve the issue, try the next solution.
Solution 2: Use photo paper to make borderless copies
Solution:
Use photo paper to make borderless copies.
For more information, see:
•
•
“Recommended papers for printing and copying” on page 34
“Load paper” on page 37
Cause: You were trying to make a borderless copy without using photo paper.
CD/DVD print troubleshooting
Use this section to solve any problems you might encounter while printing on CD/DVD
surfaces with the HP All-in-One.
•
•
•
•
•
•
•
•
•
The product does not detect the CD/DVD holder
The product does not detect a CD/DVD on the holder
The product stalled while printing a CD/DVD
The image on my printed disc is cropped and there is ink on the CD/DVD holder
The product is printing on a non-printable area of my disc
The design is not centered on my disc
The ink on the CD/DVD is not drying
The product reports a CD/DVD size mismatch error
The CD/DVD holder is stuck in the storage area
The product does not detect the CD/DVD holder
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•
•
•
Solution 1: Push the CD/DVD holder into the CD/DVD tray
Solution 2: Remove the CD/DVD holder from the storage area
Solution 3: Place the CD/DVD on the CD/DVD holder
Solution 4: Load the next disc on the CD/DVD holder
CD/DVD print troubleshooting
177
Troubleshooting
This section contains the following topics:
Chapter 14
Solution 1: Push the CD/DVD holder into the CD/DVD tray
Solution: Push the CD/DVD holder forward into the CD/DVD tray until the lines on
the holder line up to the white lines on the tray. The end of the holder marked with
arrows goes into the CD/DVD tray first.
Cause:
You did not push the CD/DVD holder far enough into the CD/DVD tray.
If this did not solve the issue, try the next solution.
Solution 2: Remove the CD/DVD holder from the storage area
Solution: Remove the CD/DVD holder from the storage area below the main input
tray. Make sure CD/DVD tray has been lowered and the printable disc is loaded onto
the CD/DVD holder with the printable side up. Push the holder forward into the CD/
DVD tray located below the control panel until the white lines on the holder line up to
the white lines on the tray. The end of the holder marked with arrows goes into the
CD/DVD tray first.
Cause:
You inserted the CD/DVD holder back into the storage area.
Troubleshooting
If this did not solve the issue, try the next solution.
Solution 3: Place the CD/DVD on the CD/DVD holder
Solution: Remove the CD/DVD holder from the storage area below the main input
tray. Make sure CD/DVD tray has been lowered and the printable disc is loaded onto
the CD/DVD holder with the printable side up. Push the holder forward into the CD/
DVD tray located below the control panel until the white lines on the holder line up to
the white lines on the tray. The end of the holder marked with arrows goes into the
CD/DVD tray first.
Cause: You inserted the disc directly into the CD/DVD tray without placing it on the
CD/DVD holder.
If this did not solve the issue, try the next solution.
178
Troubleshooting
Solution 4: Load the next disc on the CD/DVD holder
Solution: Remove the CD/DVD holder from the CD/DVD tray. Remove the printed
CD/DVD from the holder. Load the next disc onto the CD/DVD holder with the
printable side up and reinsert the holder into the CD/DVD tray until the lines on the
holder line up to the white lines on the tray. When the product detects the holder, the
prompt disappears.
Cause: The product prompted you to insert the next disc when printing multiple CD/
DVDs in a print job.
The product does not detect a CD/DVD on the holder
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•
Solution 1: Load a CD/DVD on the CD/DVD holder
Solution 2: Load a CD/DVD with the printable side up
Solution 1: Load a CD/DVD on the CD/DVD holder
Solution: Remove the CD/DVD holder from the CD/DVD tray. Load a printable disc
onto the CD/DVD holder with the printable side up and reinsert the holder into the
CD/DVD tray until the lines on the holder line up to the white lines on the tray.
Cause: You inserted the CD/DVD holder into the CD/DVD tray without loading a
CD/DVD onto the holder.
If this did not solve the issue, try the next solution.
Solution: Remove the CD/DVD holder from the CD/DVD tray. Load a printable disc
onto the CD/DVD holder with the printable side up and reinsert the holder into the
CD/DVD tray until the lines on the holder line up to the white lines on the tray.
Cause: You loaded the CD/DVD upside down on the holder.
The product stalled while printing a CD/DVD
Solution: Ensure that there is at least 7.5 cm (3 inches) of space behind the
product. Also, make sure that the slot on the back of the product is not blocked.
Cause: The product pulled the CD/DVD holder while printing on the CD/DVD. The
holder can protrude about 7.5 cm (3 inches) from the back of the product. If there is
not sufficient space behind the product, the holder stops and printing stalls.
CD/DVD print troubleshooting
179
Troubleshooting
Solution 2: Load a CD/DVD with the printable side up
Chapter 14
The image on my printed disc is cropped and there is ink on the CD/DVD holder
Solution: If you are loading a regular-size (120 mm) CD/DVD onto the CD/DVD
holder to be printed, do not flip the blue ring over the disc. The blue ring should only
be used if you are printing on a small-size (80 mm) CD/DVD.
Before trying again, clean the CD/DVD holder to remove ink from the holder. This
avoids ink contamination within the product, as well as protects your discs, hands,
and clothing from stains later.
After the CD/DVD holder is clean and dry, load a new printable disc onto the holder
with the printable side up. Leave the blue ring in its original location on the opposite
side of the holder from your disc, as shown below. Reinsert the holder into the CD/
DVD tray until the lines on the holder line up to the white lines on the tray and try your
print again.
Cause:
You loaded the CD/DVD onto the CD/DVD holder incorrectly.
The product is printing on a non-printable area of my disc
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•
Solution 1: Change the software settings
Solution 2: Load a new CD/DVD with the printable side up
Solution 1: Change the software settings
Troubleshooting
Solution: Make sure the design you are printing is appropriate for the size of the
media loaded in the CD/DVD holder, including the diameter of the inner and outer
rings. Change the software settings accordingly to center and size your design for the
disc you are using. Refer to the documentation or the online help of the software you
are using for additional information.
Cause:
Your design was not the correct size for the CD/DVD you loaded.
If this did not solve the issue, try the next solution.
Solution 2: Load a new CD/DVD with the printable side up
Solution: If you have already burned your content onto the CD/DVD, you might
need to burn your contents again onto a new disc. Load the new disc onto the CD/
DVD holder with the printable side up. Reinsert the holder into the CD/DVD tray until
the lines on the holder line up to the white lines on the tray and try your print again.
Cause:
180
Troubleshooting
You loaded the CD/DVD upside down on the holder.
The design is not centered on my disc
Solution: Change the software settings to center and size your design for the disc
you are using. Refer to the documentation or the online help of the software you are
using for additional information.
Cause: Your design settings were not correct.
The ink on the CD/DVD is not drying
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•
Solution 1: Use inkjet printable discs
Solution 2: Load a new CD/DVD with the printable side up
Solution 1: Use inkjet printable discs
Solution: Make sure that the CD/DVD you use is compatible for inkjet printing.
Inkjet printable discs normally have a white printing surface. (Some discs also have
a silver printing surface.)
Cause: The surface of the disc was not compatible for printing.
If this did not solve the issue, try the next solution.
Solution 2: Load a new CD/DVD with the printable side up
Solution: If you have already burned your content onto the CD/DVD, you might
need to burn your contents again onto a new disc. Load the new disc onto the CD/
DVD holder with the printable side up. Reinsert the holder into the CD/DVD tray until
the lines on the holder line up to the white lines on the tray and try your print again.
The product reports a CD/DVD size mismatch error
Solution: Cancel the print job and replace the CD/DVD currently loaded on the CD/
DVD holder with a CD/DVD that is the same size as specified in the print job, or
change the print settings in the software.
Cause: The size of the CD/DVD currently loaded on the CD/DVD holder did not
match the size you specified when you started the print job from the computer.
The CD/DVD holder is stuck in the storage area
Solution: Pull the CD/DVD holder out as far as possible, until you feel resistance.
Then, insert a flat blunt object (such as a butter knife or screwdriver) into the left corner
of the storage slot and push down on the blue ring. With the blue ring pressed down,
you should be able to pull the CD/DVD holder out of the storage slot.
CD/DVD print troubleshooting
181
Troubleshooting
Cause: You loaded the CD/DVD upside down on the holder.
Chapter 14
Cause:
You inserted the CD/DVD holder back into the storage area.
Errors
If the product has an error, the lights on the product might flash, or an error message
might appear on your computer screen.
This section contains the following topics:
•
•
•
•
•
•
Product messages
File messages
General user messages
Paper messages
Power and connection messages
Print cartridge messages
Product messages
The following is a list of product-related error messages:
Troubleshooting
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
182
Carriage jam
Product stall error
Mechanism error
Carriage blocked
Firmware revision mismatch
Memory is full
Photo tray problem
Photo tray cannot engage
Photo tray cannot disengage
CD/DVD tray open
CD/DVD tray misaligned
Insert CD/DVD holder
Open CD/DVD tray
CD/DVD holder not found
CD/DVD not found
Scan errors
Unable to print
Product might not be correctly installed
Product was not found
Product could not find available scan destinations
Required software component was not found or was incorrectly installed
Error occurred while communicating with the product
Missing HP Photosmart Software
Troubleshooting
Carriage jam
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•
•
•
•
•
•
Solution 1: Clear the paper jam from the rear door
Solution 2: Clear the paper jam from the front
Solution 3: Make sure the print carriage can move freely
Solution 4: Verify that the product is properly connected to a power source
Solution 5: Print a self-test report
Solution 6: Reset the product
Solution 7: Contact HP support for service
Solution 1: Clear the paper jam from the rear door
Solution:
Clear the paper jam from the rear door.
For more information, see:
“Clear paper jams” on page 131
Cause: The product had a paper jam.
If this did not solve the issue, try the next solution.
Solution 2: Clear the paper jam from the front
Troubleshooting
Solution: Turn off the product and open the print cartridge door to access the print
carriage area. Gently remove any paper that is stuck between the rollers, and then
turn on the product again.
If this did not solve the issue, try the next solution.
Cause: Paper was stuck in the front rollers.
If this did not solve the issue, try the next solution.
Errors
183
Chapter 14
Solution 3: Make sure the print carriage can move freely
Solution: Unplug the power cable if it is not already unplugged. Check to see if the
print cartridge carriage will move freely from one side of the printer to the other. Do
not try to force it to move if it is hung up on something.
CAUTION: Be careful not to force the print cartridge carriage. If the carriage is
stuck, forcing it to move will damage the printer.
For more information, see:
“Carriage stall” on page 245
Cause:
The print carriage had stalled.
If this did not solve the issue, try the next solution.
Solution 4: Verify that the product is properly connected to a power source
Solution:
Verify that the product is properly connected to a suitable power source.
To verify the product is connected to a suitable power source
1. Make sure that you are using the power cord provided with the product.
2. If the product is connected to a computer, make sure the computer has a
grounded (three-prong) power plug.
3. Make sure the power cord is firmly connected to both the product and the power
adaptor.
4. Plug the power cord directly into a power outlet.
Troubleshooting
184
1
Power connection
2
Power cord and adaptor
3
Power outlet
Troubleshooting
5. Try to print from your computer.
If the product prints when plugged directly into a power outlet while disconnected
from any power strips or surge suppressors, the power strip or surge suppressor
might not be allowing sufficient voltage to reach the product.
6. If the product cannot print and the print carriage is still stalled, contact HP support
for service.
Go to: www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for
information on calling for technical support.
Cause: There might not be sufficient voltage for the product.
If this did not solve the issue, try the next solution.
Solution 5: Print a self-test report
Solution:
Print a self-test report to see if the product can print.
Troubleshooting
To print a self-test report
1. Load letter or A4 unused plain white paper into the input tray.
2. Press and hold the Cancel button and then press the Start Copy Color button.
The product prints a self-test report, which might indicate the source of the printing
problem. A sample of the ink test area of the report is shown below.
3. Make sure the test patterns show a complete grid and the thick color lines are
complete.
• If more than a few lines in a pattern are broken, this might indicate a problem
with the nozzles. You might need to clean the print cartridges.
• If the black line is missing, faded, streaked, or shows lines, this might indicate
a problem with the black or photo print cartridge in the right slot.
• If any of the color lines are missing, faded, streaked, or show lines, this might
indicate a problem with the tri-color print cartridge in the left slot.
If the product can print a self-test report and can print from the computer (if applicable),
then there is no need to follow the remaining solutions, as the error message might
be false.
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Chapter 14
Cause:
The error was false.
If this did not solve the issue, try the next solution.
Solution 6: Reset the product
Solution: Turn off the product, and then unplug the power cord. Plug the power
cord back in, and then press the On button to turn on the product.
To reset the product
1. Remove all paper loaded in the input tray.
2. Make sure that the product is turned on and remove the USB cable from the back
of the product.
3. Open the print cartridge door.
Troubleshooting
4.
5.
6.
7.
8.
9.
The print carriage should move to the far right side of the product.
Remove the print cartridges and keep them aside carefully.
Close the print cartridge door.
Disconnect the power cord from the product and wait for 60 seconds.
Reconnect the power cord to the product.
Turn on the product by pressing the On button.
Open the print cartridge door.
The print carriage should move to the far right side of the product.
10. Reinsert the print cartridges in the appropriate slots.
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Troubleshooting
11. Close the print cartridge door.
12. Load paper in the input tray.
13. If prompted, print a cartridge calibration page, and then scan it.
Cause: The product experienced an error and had to be reset.
If this did not solve the issue, try the next solution.
Solution 7: Contact HP support for service
Solution: If you have completed all of the steps provided in the previous solutions
and are still having a problem, contact HP support for service.
Go to: www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for technical
support.
Cause: You might need assistance to enable the product or software to function
properly.
Product stall error
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•
Solution 1: Reset the product
Solution 2: Contact HP support
Solution 1: Reset the product
Solution: Turn off the product and reset it by disconnecting the power cord. Wait
60 seconds, and then plug in the power cord. Turn on the product.
Troubleshooting
Cause: You needed to reset the product.
If this did not solve the issue, try the next solution.
Solution 2: Contact HP support
Solution:
Contact HP support for service.
Go to: www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for information
on calling for technical support.
Cause: There was a problem with the product.
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Chapter 14
Mechanism error
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•
Solution 1: Clear the paper jam
Solution 2: Remove objects that are blocking the print carriage
Solution 1: Clear the paper jam
Solution:
product.
Clear the paper jam and remove any torn paper that remains in the
For more information, see:
“Clear paper jams” on page 131
Cause:
The product had a paper jam.
If this did not solve the issue, try the next solution.
Solution 2: Remove objects that are blocking the print carriage
Solution: Lower the ink cartridge access door to access the print carriage. Remove
any objects that are blocking the print carriage, including any packing materials. Turn
off the product and then turn it on again.
Troubleshooting
Cause:
188
Troubleshooting
The print carriage was blocked.
Carriage blocked
Solution: Turn off the product and open the print cartridge door to access the print
carriage area. Remove any objects that are blocking the print carriage (including any
packing materials), and then turn on the product again.
Follow the prompts on the display to continue.
Cause: The print carriage was blocked.
Firmware revision mismatch
Solution:
Contact HP support for service.
Go to: www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for information
on calling for technical support.
Memory is full
Solution:
Try making fewer copies at a time.
Cause: The document you were copying exceeded the memory of the product.
Photo tray problem
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•
•
•
•
•
Solution 1: Load more paper in the photo tray
Solution 2: Make sure paper is loaded correctly in the photo tray
Solution 3: Remove excess paper from the photo tray
Solution 4: Make sure the sheets of paper are not stuck together
Solution 5: Make sure the photo paper is not curled
Solution 6: Load one sheet of paper at a time
Errors
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Troubleshooting
Cause: The revision number of the product firmware did not match the revision
number of the software.
Chapter 14
Solution 1: Load more paper in the photo tray
Solution: If the photo tray is empty or there are only a few sheets remaining, load
more paper in the photo tray. If there is paper in the photo tray, remove the paper,
tap the stack of paper against a flat surface, and reload the paper into the photo tray.
Follow the prompts on the display or the computer screen to continue your print job.
Do not overload the photo tray; make sure the stack of photo paper fits within the
photo tray and is no higher than the top of the paper-width guide.
Cause:
There was not enough paper in the photo tray.
If this did not solve the issue, try the next solution.
Solution 2: Make sure paper is loaded correctly in the photo tray
Solution:
Make sure you have paper loaded correctly in the photo tray.
For more information, see:
“Load paper” on page 37
Cause:
The paper was not feeding properly because it was loaded incorrectly.
If this did not solve the issue, try the next solution.
Solution 3: Remove excess paper from the photo tray
Solution: Do not overload the photo tray; make sure the stack of photo paper fits
within the photo tray and is no higher than the top of the paper-width guide.
Cause:
There was too much paper loaded in the photo tray.
If this did not solve the issue, try the next solution.
Troubleshooting
Solution 4: Make sure the sheets of paper are not stuck together
Solution: Remove the paper from the photo tray and shuffle the paper so it does
not stick together. Reload the paper into the photo tray and try printing again.
Cause:
Two or more pieces of paper were stuck together.
If this did not solve the issue, try the next solution.
Solution 5: Make sure the photo paper is not curled
Solution: If the photo paper is curled, place the paper in a plastic bag and gently
bend it the opposite direction of the curl until the paper lies flat. If the problem persists,
use photo paper that is not curled.
Cause:
The photo paper was curled.
If this did not solve the issue, try the next solution.
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Troubleshooting
Solution 6: Load one sheet of paper at a time
Solution:
Try loading just one sheet of photo paper in the photo tray at a time.
Cause: Paper might not feed properly if you are using the product in an extremely
high- or low-humidity environment.
Photo tray cannot engage
Solution: Remove the output tray, and then replace it. Push the output tray in as
far as it will go. Make sure the output is lowered all the way and lays flat.
Cause: The output tray was not inserted all the way.
Photo tray cannot disengage
Solution:
Push the output tray all the way down.
Cause: The output tray was not lowered all the way.
CD/DVD tray open
Solution:
Close the CD/DVD tray.
Cause: The CD/DVD tray was open when a print job was started from the computer.
CD/DVD tray misaligned
Troubleshooting
Solution: Remove the CD/DVD holder from the CD/DVD tray and then reinsert the
holder. Make sure you push the CD/DVD holder into the tray evenly. Push the holder
forward until the lines on the CD/DVD holder line up to the white lines on the CD/DVD
tray.
Cause: The CD/DVD holder was loaded incorrectly in the CD/DVD tray.
Errors
191
Chapter 14
Insert CD/DVD holder
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•
Solution 1: Load a CD/DVD on the CD/DVD holder
Solution 2: Load the next CD/DVD on the CD/DVD holder
Solution 1: Load a CD/DVD on the CD/DVD holder
Solution: Load the printable disc onto the CD/DVD holder with the printable side
up. Lower the CD/DVD tray. Push the holder forward until the lines on the CD/DVD
holder line up to the white lines on the CD/DVD tray. The end marked with arrows
goes into the CD/DVD tray first.
For more information, see:
“Load a CD/DVD” on page 45
Troubleshooting
Cause: The product prompted you to insert the CD/DVD holder for a single CD/
DVD print job.
If this did not solve the issue, try the next solution.
Solution 2: Load the next CD/DVD on the CD/DVD holder
Solution: Remove the CD/DVD holder from the CD/DVD tray. Remove the printed
CD/DVD from the holder. Load the next disc onto the CD/DVD holder with the
printable side up and push the CD/DVD holder back into the CD/DVD tray until the
lines on the holder line up to the white lines on the CD/DVD tray.
Cause: The product prompted you to insert the next disc when printing multiple CD/
DVDs in a print job.
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Troubleshooting
Open CD/DVD tray
Solution:
Lower the CD/DVD tray. To continue, press OK.
Cause: The CD/DVD tray was closed and a CD/DVD print job was started from the
computer.
CD/DVD holder not found
Troubleshooting
Solution: Load a printable disc onto the CD/DVD holder with the printable side up.
Lower the CD/DVD tray. Push the holder forward until the lines on the CD/DVD holder
line up to the white lines on the CD/DVD tray. The end marked with arrows goes into
the CD/DVD tray first. To continue, press OK.
Cause: The CD/DVD holder was not inserted or it was not pushed in far enough.
CD/DVD not found
Solution: Remove the CD/DVD holder from the CD/DVD tray. Load a printable disc
onto the CD/DVD holder with the printable side up, and then push the CD/DVD holder
back into the CD/DVD tray until the lines on the holder line up to the white lines on
the CD/DVD tray. To continue, press OK.
Errors
193
Chapter 14
Cause:
A printable CD/DVD was not found in the holder.
Scan errors
Review this section if you receive an error such as one of the following:
•
•
•
•
•
An error occurred communicating with the scanning device.
The scanning device could not be initialized.
The scanning device could not be found.
An internal error has occurred.
The computer cannot communicate with the scanning device.
NOTE: Before starting to troubleshoot, make a copy to verify that the hardware is
functioning correctly. If you cannot make a copy, see “Troubleshooting”
on page 119 for more troubleshooting information.
Try each of the following solutions separately. After completing the steps for each
solution, try to scan again. If the product still does not work, then go to the next solution.
•
•
•
•
•
•
•
•
•
•
Troubleshooting
•
•
Solution 1: Verify if the software is installed correctly
Solution 2: Refresh the Windows Device Manager
Solution 3: Verify if the Digital Imaging Monitor is running
Solution 4: Check the status of the product in the HP Solution Center
Solution 5: Check the power supply
Solution 6: Check the USB connection between the product and the computer
Solution 7: Try scanning with Windows Image Acquisition (WIA)
Solution 8: Disable the Lexbces service
Solution 9: Run the Scan Diagnostic Utility
Solution 10: Download and install the unexpected internal error and communications
failure patch
Solution 11: Check the USB chipset and controller
Solution 12: Uninstall and then reinstall the software
Solution 1: Verify if the software is installed correctly
Solution: Verify that the software was installed correctly. Open the HP Solution
Center and verify that all the icons are present.
If the appropriate buttons for your product (such as Make Copies) do not appear,
your installation might not be complete, and you might need to uninstall and then
reinstall the software. Do not simply delete the application files from your hard drive.
Make sure to remove them properly using the uninstall utility provided with the
software.
To uninstall and reinstall the software
1. On the Windows taskbar, click Start, Settings, Control Panel (or just Control
Panel).
2. Double-click Add/Remove Programs (or click Uninstall a program).
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Troubleshooting
3. Select HP Photosmart All-In-One Driver Software, and then click Change/
Remove.
Follow the onscreen instructions.
4. Disconnect the product from your computer.
5. Restart your computer.
NOTE: It is important that you disconnect the product before restarting your
computer. Do not connect the product to your computer until after you have
reinstalled the software.
6. Insert the product CD-ROM into your computer’s CD-ROM drive and then start
the Setup program.
NOTE: If the Setup program does not appear, locate the setup.exe file on
the CD-ROM drive and double-click it.
NOTE: If you no longer have the installation CD, you can download the
software from www.hp.com/support.
7. Follow the onscreen instructions and the instructions provided in the Start Here
guide that came with the product.
After you have reinstalled the software, try to scan again.
Cause: The software installation was not complete.
If this did not solve the issue, try the next solution.
Solution 2: Refresh the Windows Device Manager
Refresh the Windows Device Manager.
To refresh the Windows Device Manager
1. On the Windows taskbar, click Start, right-click My Computer, and then click
Properties.
2. Click the Hardware tab, and then click Device Manager.
3. Double-click Universal Serial Bus Controllers.
4. Click USB Composite Device, click Action, and then click Uninstall.
If a screen appears to confirm the deletion, confirm the deletion.
5. Disconnect the USB cable from the product.
6. Wait a few seconds, and then reconnect the cable.
This should restart the Windows device detection (Plug and Play). A New
Hardware found screen might appear.
7. Click Next through all of the screens that appear in the Wizard to install the USB
Composite Device.
8. Click Finish to complete the installation.
9. Try to scan again.
10. If these steps do not resolve the problem, try using a different USB cable to
connect the product to the computer.
Errors
195
Troubleshooting
Solution:
Chapter 14
Cause: Communication problems between the product and the USB controller
caused this error to occur. This might be caused by an incomplete installation, a USB
cable longer than 3 meters (9.8 feet) in length, or a defective USB cable.
If this did not solve the issue, try the next solution.
Solution 3: Verify if the Digital Imaging Monitor is running
Solution:
Verify that the Digital Imaging Monitor is running.
To check that the Digital Imaging Monitor is running
1. Look for the Digital Imaging Monitor icon in the system tray at the lower right
side of the screen, near the time.
2. If the Digital Imaging Monitor icon is not present, restart the computer.
3. After the computer restarts, try to scan again.
Cause:
The Digital Imaging Monitor was not running.
If this did not solve the issue, try the next solution.
Solution 4: Check the status of the product in the HP Solution Center
Solution:
Check the status of the product in the HP Solution Center.
Troubleshooting
To check the status of the product
1. On the Windows taskbar, click Start, Programs or All Programs, HP, HP
Solution Center.
2. Verify that the product is listed in the Select Device area or that the appropriate
tab is selected.
3. Click Status.
If the product is working properly, a message appears indicating your product is
ready.
4. If you receive a Disconnected error message, then check whether there is
another instance or another tab for the product with a copy number included, such
as HP Photosmart C5500 All-in-One series 2.
5. Select the second instance of the product and repeat steps 2 through 4.
6. Try to scan again.
Cause: There might have been two instances of the product connected to the
HP Solution Center.
If this did not solve the issue, try the next solution.
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Troubleshooting
Solution 5: Check the power supply
Solution:
Check the power supply.
2.
3.
4.
5.
6.
7.
1
Power connection
2
Power cord and adapter
3
Power outlet
Make sure the product is turned on.
If the product is not receiving electrical power, connect it to another power outlet.
Turn off the product and reset it by disconnecting the power cord.
Wait 5 seconds, and plug in the power cord.
Turn on the product.
Try to scan again.
Cause: The product was not properly connected to a power supply or needed to be
reset.
If this did not solve the issue, try the next solution.
Errors
197
Troubleshooting
To check the power supply
1. Make sure the power cord is firmly connected to both the product and the power
adapter. Plug the power cord into a power outlet, surge protector, or power strip.
Chapter 14
Solution 6: Check the USB connection between the product and the computer
Solution:
Check the USB connection between the product and the computer.
To check the USB connection
1. Verify that the USB cable is securely plugged into the USB port on the back of
the product.
2. Make sure the other end of the USB cable is plugged into a USB port on your
computer.
Troubleshooting
3. Try to scan again.
If the scan fails, continue to the next step.
4. Do one of the following, depending upon how the product is connected to the
computer:
• If the USB cable is connected to a USB hub, try unplugging and replugging
the USB cable into the hub. If that does not work, try turning off the hub and
then turning it on again. Finally, try disconnecting the cable from the hub and
connecting it directly to the computer.
• If the USB cable is connected to a docking station for a laptop, disconnect the
cable from the docking station and connect it directly to the computer.
• If the USB cable is directly connected to the computer, try plugging it into
another USB port on the computer.
5. If there are other USB devices connected to the computer, disconnect the other
devices, except for the keyboard and the mouse.
6. Check the USB cable to make sure it is functioning properly.
NOTE: If you are using an older cable, it might not be working properly. Try
connecting it to another product to see if the USB cable works. If you
experience problems, the USB cable might need to be replaced. Also verify
that the cable does not exceed 3 meters (9.8 feet) in length.
7. If another USB cable is available, try using that one instead.
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Troubleshooting
8. Restart the computer.
9. After the computer restarts, try to scan again.
Cause: The product was not properly connected to the computer.
If this did not solve the issue, try the next solution.
Solution 7: Try scanning with Windows Image Acquisition (WIA)
Solution: Try scanning with Windows Image Acquisition (WIA) instead of the
HP Solution Center.
4. On the Windows taskbar, click Start, click Programs or All Programs, and then
click Accessories.
5. Click Imaging.
6. From the Imaging application, click File and then click Select Device.
7. Select the product from the TWAIN source list.
8. Click File, and then click Scan New.
Imaging for Windows will scan from the product using TWAIN software instead of
the HP Solution Center.
Cause: If you could scan using WIA, this is an indication that there was a problem
with the HP Solution Center. You can continue to use WIA to scan, or try the next
solution.
If this did not solve the issue, try the next solution.
Errors
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Troubleshooting
To scan using WIA
1. Make sure the product is turned on.
2. Verify that the USB cable is securely plugged into the USB port on the back of
the product.
The USB icon on the cable faces up when the cable is properly connected.
3. Make sure the other end of the USB cable is plugged into a USB port on your
computer.
Chapter 14
Solution 8: Disable the Lexbces service
Solution:
Check if the Lexbces service is started, and disable it.
If a Lexmark or Dell all-in-one device is connected with a USB cable to a computer
where product is installed, the HP software might not scan because the Lexbces
service is running.
NOTE: This solution only applies if you have a Lexmark or Dell all-in-one.
To check for and disable the service
1. Log into Windows as an Administrator.
2. Press the Ctrl + Alt + Delete to open the Task Manager.
3. Click the Processes tab.
4. If the Lexbceserver service is listed in the Image Name list, disable it.
To disable the service
a. On the Windows taskbar, click Start, right-click My Computer, and then click
Manage.
The Computer Management appears.
b. Double-click Services and Applications, and then double-click Services.
c. In the right pane, right-click Lexbceserver, and then click Properties.
d. On the General tab, in the Service status area, click Stop.
e. From the Startup type drop-down menu, select Disabled, and then click
OK.
f. Click OK to close the dialog box.
5. Backup the Registry.
CAUTION: Incorrectly editing the registry might severely damage your
system. Before making changes to the registry, back up valuable data on the
computer.
Troubleshooting
To back up the Registry
a. On the Windows taskbar, click Start.
b. Depending on your operating system, do one of the following:
• In Windows Vista: In Start Search, type regedit, and then press
Enter.
When the User Account Control dialog box appears, click Continue.
• In Windows XP: Click Run. When the Run dialog box appears, type
regedit, and then press Enter.
The Registry Editor appears.
c. In the Registry Editor, select My Computer.
d. With My Computer highlighted, click File, and then click Export.
e. Browse to a storage location that is easy for you to remember; for example:
My Documents or Desktop.
f. In the Export Range area, select All.
200
Troubleshooting
g. Enter a filename for the backed up Registry.
HP suggests naming the file with the current date; for example: Registry
Backup 04_01_07.
h. Click Save to save the Registry.
6. Edit the registry.
To edit the Registry
a. Select the HKEY_LOCAL_MACHINE\System\CurrentControlSet
\Services\Spooler Registry key.
Details of the Registry key appears on the pane to the right.
b. Check the DependOnService data string (in the pane on the right) to see if
lexbces is listed in the Data column.
c. If the Data column contains lexbces, right-click DependOnService and
select Modify.
Do one of the following:
•
If you see only lexbces, but not RPCSS, delete lexbces and enter
RPCSS.
• If you see both lexbces and RPCSS, delete only lexbces and keep
RPCSS.
d. Click OK.
7. Restart the computer, and then try to scan again.
If you can scan successfully, then proceed with the next step to restart the
Lexbcserver service.
NOTE: Restarting the service enables the normal functionality of the
Lexmark or Dell devices without affecting HP software.
To restart the service
a. On the Windows taskbar, click Start, right-click My Computer, and then click
Manage.
The Computer Management screen appears.
b. Double-click Services and Applications, and then double-click Services.
c. In the right pane, right-click Lexbceserver, and then click Properties.
d. On the General tab, in the Service status area, click Start.
e. From the Startup type drop-down menu, select Automatic, and then click
OK.
f. Click OK to close the dialog box.
Cause: The Lexbceserver service installed by a Lexmark printer, Lexmark all-inone, or Dell all-in-one, caused a scan communication error.
If this did not solve the issue, try the next solution.
Errors
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Troubleshooting
8. Restart the Lexbcserver service.
Chapter 14
Solution 9: Run the Scan Diagnostic Utility
Solution: Download and run the Scan Diagnostic utility to find and correct
problems with your product.
To download and run the Scan Diagnostic utility
1. Go to: www.hp.com and click Software and driver downloads.
2. Select Download drivers and software (and firmware).
3. Type your product name and model number in the field provided, and then press
Enter.
4. Select the operating system of your computer where the HP software is installed.
5. Go to the Utility section and download the HP Scan diagnostic utility.
6. Try to scan.
If an error condition is identified with any of the HP software components, a red
X is displayed next to the component. If there is no error condition, a green check
mark is displayed next to the component. The utility is equipped with a Fix button
to correct the error conditions.
Cause: There was a problem with the connection between the product and the
computer.
If this did not solve the issue, try the next solution.
Solution 10: Download and install the unexpected internal error and
communications failure patch
Solution: Download and install the unexpected internal error and
communications failure patch.
This patch resolves the An unexpected internal error has occurred error and other
communication failures with the product.
Troubleshooting
To install the patch
1. Go to: www.hp.com and click Software and driver downloads.
2. Select Download drivers and software (and firmware).
3. Select the operating system of your computer where the HP software is installed.
4. Go to the Patch section and download the HP Image zone/photo and imaging
unexpected internal error and communications failure patch.
5. Double-click the patch to install it on the computer.
6. Try to scan.
Cause: You needed to install the unexpected internal error and
communications failure patch.
If this did not solve the issue, try the next solution.
Solution 11: Check the USB chipset and controller
Solution:
Check the USB chipset and controller.
Scan communication errors can occur because of compatibility issues with USB
chipsets installed on the computer. This can be caused by a mismatch in the
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Troubleshooting
handshake timing between HP product chipset and certain types of USB chipsets on
the computer.
To check the USB chipset and controller
1. On the Windows taskbar, click Start, right-click My Computer, and then click
Properties.
2. Click the Hardware tab, and then click Device Manager.
3. Open Universal Serial Bus Controllers by clicking the plus sign (+) next to it.
4. Check if you have one of the following chipsets listed:
• SIS 7001 USB host controller
• ALI chipsets
• NEC universal host controllers
• Intel 82801 AA, Intel 82801BA/BAM
NOTE: This is not a comprehensive list. If you are experiencing
communication issues while trying to scan, follow the steps below to resolve
the issue.
Troubleshooting
5. Disconnect all USB devices (printers, scanners, cameras, etc.) from the
computer, except the mouse or keyboard.
6. Reconnect the USB cable to the USB port on the back of the product.
7. Reconnect the other end of the USB cable to a USB port on your computer.
Errors
203
Chapter 14
8. Make sure the power cord is firmly connected to both the product and the power
adaptor. Plug the power cord into a power outlet, surge protector, or power strip.
1
Power connection
2
Power cord and adaptor
3
Power outlet
Troubleshooting
9. Turn on the product.
10. Print a self-test report to test the basic standalone functionality of the product.
See the following procedure for more information about printing a self-test report.
11. Try to scan.
If the scan is successful, other USB devices connected to the computer might be
causing the problem.
12. If the scan is successful, then connect one USB device at a time to the computer.
13. Test the scanning functionality after each connection, until you identify which
piece of equipment is causing the problem.
14. If the product fails to scan. Or, does not establish communication with the
computer along with any of the USB devices plugged in, then connect a powered
USB hub between the product and the computer.
This might help to establish, or to maintain, communication between the computer
and the product. See the following section for more information about USB hubs.
204
Troubleshooting
To print a self-test report
1. Load letter or A4 unused plain white paper into the input tray.
2. Press and hold the Cancel button and then press the Start Copy Color button.
The product prints a self-test report, which might indicate the source of the printing
problem. A sample of the ink test area of the report is shown below.
More information about using a USB hub
• Verify that the USB hub is a powered hub and the power adapter is plugged in.
Some powered hubs do not include the power adapter as a standard item.
• The hub must be plugged into a power source.
• Some hubs cannot handle more than four full-power USB devices. You can
connect a maximum of five hubs to the system.
• If the product has trouble with a hub when the hubs are connected together, or
there are more than four devices on the hub, connect the product to the hub that
is directly connected to the computer (unless there are known issues).
Cause: There was a compatibility issue with USB chipsets installed on the
computer.
If this did not solve the issue, try the next solution.
Errors
205
Troubleshooting
3. Make sure the test patterns show a complete grid and the thick color lines are
complete.
• If more than a few lines in a pattern are broken, this might indicate a problem
with the nozzles. You might need to clean the print cartridges.
• If the black line is missing, faded, streaked, or shows lines, this might indicate
a problem with the black or photo print cartridge in the right slot.
• If any of the color lines are missing, faded, streaked, or show lines, this might
indicate a problem with the tri-color print cartridge in the left slot.
Chapter 14
Solution 12: Uninstall and then reinstall the software
Solution:
Uninstall the software completely, and then reinstall it.
To uninstall the software and reset the product
1. Disconnect and reset the product.
To disconnect and reset the product
a. Make sure the product is turned on.
b. Press the On button to turn off the product.
c. Disconnect the power cord from the back of the product.
d. Reconnect the power cord to the back of the product.
e. Press the On button to turn on the product.
2. Uninstall the software completely.
NOTE: It is important that you follow the uninstall procedure carefully to
ensure you have removed the software completely from the computer, before
reinstalling it.
To uninstall the software completely
a. On the Windows taskbar, click Start, Settings, Control Panel, (or just
Control Panel).
b. Double-click Add/Remove Programs (or click Uninstall a program).
c. Remove all the items that are related to the HP Photosmart Software.
CAUTION: If the computer is manufactured by HP or Compaq, do not
remove any applications other than those listed below.
HP Imaging device functions
HP Document Viewer
HP Photosmart Essential
HP Image Zone
HP Photo and imaging gallery
HP Photosmart, Officejet, Deskjet (with the product name and software
version number)
• HP Software update
• HP Share to Web
• HP Solution Center
• HP Director
• HP Memories Disk Greeting Card Creator 32
d. Go to C:\Program Files\HP or C:\Program Files\HewlettPackard (for some older products) and delete the Digital Imaging
folder.
e. Go to C:\WINDOWS and rename the twain_32 folder to twain_32 old.
Troubleshooting
•
•
•
•
•
•
206
Troubleshooting
3. Turn off programs that run in the background.
NOTE: When the computer is turned on, a software group called the
Terminate and Stay Resident (TSR) programs automatically loads. These
programs activate some of the computer utilities, such as the anti-virus
software, but are not required for the computer to function. Occasionally,
TSR's prevent the HP software from loading so that it does not install properly.
In Windows Vista and Windows XP, use the MSCONFIG utility to prevent TSR
programs and services from starting up.
To turn off programs that run in the background
a. On the Windows taskbar, click Start.
b. Depending on your operating system, do one of the following:
• In Windows Vista: In Start Search, type MSCONFIG, and then press
Enter.
When the User Account Control dialog box appears, click Continue.
• In Windows XP: Click Run. When the Run dialog box appears, type
MSCONFIG, and then press Enter.
c.
d.
e.
f.
g.
h.
The MSCONFIG utility application appears.
Click the General tab.
Click Selective Startup.
If there is a check mark next to Load Startup Items, click the check mark to
remove it.
Click the Services tab, and select the Hide All Microsoft Services box.
Click Disable all.
Click Apply, and then click Close.
i.
Click Restart to apply the changes to the computer during the next restart.
After the computer restarts, the You’ve used system configuration utility
to make changes to the way windows starts message appears.
j. Click the check box next to Do not show this message again.
4. Run the Disk Cleanup utility to delete temporary files and folders.
To run the Disk Cleanup utility
a. On the Windows taskbar, click Start, click Programs or All Programs, and
then click Accessories.
b. Click System Tools, and then click Disk Cleanup.
The Disk Cleanup analyzes the hard drive and then presents a report with a
list of components to delete.
Errors
207
Troubleshooting
NOTE: If you receive a message stating Access is denied while making
changes, click OK and continue. The message will not prevent you from
making the changes.
Chapter 14
c. Select the appropriate check boxes to remove the unnecessary components.
More information about the Disk Cleanup utility
The Disk Cleanup utility frees hard disk space on your computer by doing the
following:
• Deleting temporary Internet files
• Deleting downloaded program files
• Emptying the Recycle Bin
• Deleting files from your temporary folder
• Deleting files created by other Windows tools
• Removing optional Windows components that you do not use
d. After selecting the components to remove, click OK.
5. Install the software.
To install the software
a. Insert software CD into the CD-ROM drive of the computer.
The software installation will start automatically.
NOTE: If the installation does not run automatically, from the Windows
Start menu, click Start Search (or Run). In the Start Search (or Run
dialog box), type d:\setup.exe, and then press Enter. (If your CD-ROM
drive is not assigned to drive letter D, enter the appropriate drive letter.)
b. Follow the prompts on the computer screen to install the software.
6. Try using the product again.
Cause:
The software needed to be completely uninstalled and reinstalled.
Unable to print
Troubleshooting
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•
•
•
•
•
•
•
208
Solution 1: Print a self test report
Solution 2: Clear the print queue
Solution 3: Disconnect and reconnect the USB cable
Solution 4: Verify that the product is set as the default printer
Solution 5: Check if the printer is paused or offline
Solution 6: Clear the print queue manually
Solution 7: Stop and restart the print spooler
Solution 8: Verify whether the software application has a problem
Troubleshooting
Solution 1: Print a self test report
Solution:
Print a self-test report to see if the product can print.
To print a self-test report
1. Load letter or A4 unused plain white paper into the input tray.
2. Press Setup.
5. Make sure the test patterns show a complete grid and the thick color lines are
complete.
• If more than a few lines in a pattern are broken, this might indicate a problem
with the nozzles. You might need to clean the print cartridges.
• If the black line is missing, faded, streaked, or shows lines, this might indicate
a problem with the black or photo print cartridge in the right slot.
• If any of the color lines are missing, faded, streaked, or show lines, this might
indicate a problem with the tri-color print cartridge in the left slot.
If the self-test report fails to print, make sure you set up the product properly. See the
Start Here guide that came with the product for information about setting it up.
Cause: The product was not set up properly.
If this did not solve the issue, try the next solution.
Errors
209
Troubleshooting
3. Press the down arrow button to highlight Tools, and then press OK.
4. Press the down arrow button to highlight Self-Test Report, and then press OK.
The product prints a self-test report, which might indicate the source of the printing
problem. A sample of the ink test area of the report is shown below.
Chapter 14
Solution 2: Clear the print queue
Solution:
Restart your computer to clear the print queue.
To clear the print queue
1. Restart your computer.
2. After the computer has restarted, check the print queue.
a. Depending upon your operating system, do one of the following:
• Windows Vista: On the Windows taskbar, click Start, click Control
Panel, and then click Printers.
• Windows XP: On the Windows taskbar, click Start, click Control Panel,
and then click Printers and Faxes.
b. Double-click the icon for your product to open the print queue.
If there are no print jobs pending, the issue might have been resolved.
3. Try to print again.
Cause:
The computer needed to be restarted to clear the print queue.
If this did not solve the issue, try the next solution.
Solution 3: Disconnect and reconnect the USB cable
Solution: Disconnect the USB cable from the computer and product, and then
reconnect it.
To disconnect and reconnect the USB cable
1. Disconnect the USB cable from the product.
2. Disconnect the USB cable from the computer.
3. Leave the USB cable disconnected for 5-6 seconds.
4. Reconnect the USB cable to the product and the computer.
Troubleshooting
210
Troubleshooting
After reconnecting the USB cable, the product should start printing the jobs in
queue.
NOTE: If you are connecting the product through a USB hub, make sure the
hub is turned on. If the hub is on, try connecting directly to your computer.
5. If the product does not start printing automatically, start another print job.
Cause: The USB cable needed to be disconnected.
If this did not solve the issue, try the next solution.
Solution 4: Verify that the product is set as the default printer
Solution: Check to make sure the product is set as the default printer and it is using
the correct printer driver.
To verify the print driver
1. Depending upon your operating system, do one of the following:
• Windows Vista: On the Windows taskbar, click Start, click Control Panel, and
then click Printers.
• Windows XP: On the Windows taskbar, click Start, click Control Panel, and
then click Printers and Faxes.
2. Right-click the icon next to the product, and select Properties.
3. Click the Ports tab to verify that the product is using the correct port.
The port that the product is using is highlighted and has a check mark next to it.
The product should be set to use a DOT4 or the USB00X (where X is replaced
by a number) port.
4. If the product is using the wrong port, click the correct port to select it.
The port that the product is now using is highlighted and has a check mark next
to it.
5. Click the Advanced tab.
6. Check the driver listed in the Driver drop-down menu to verify that the product is
using the correct driver.
The name of your product should be listed as the driver.
Errors
211
Troubleshooting
To verify that the product is set as the default printer
1. Depending upon your operating system, do one of the following:
• Windows Vista: On the Windows taskbar, click Start, click Control Panel, and
then click Printers.
• Windows XP: On the Windows taskbar, click Start, click Control Panel, and
then click Printers and Faxes.
2. Make sure the correct product is set as the default printer.
The default printer has a check mark in a black circle next to it.
3. If the wrong product is set as the default printer, right-click the correct product and
select Set as Default.
Chapter 14
7. If the wrong driver is selected, select the correct driver from the Driver drop-down
menu.
8. Click OK to save your changes.
Cause: The product was not be set as the default printer, or the wrong driver might
have been configured.
If this did not solve the issue, try the next solution.
Solution 5: Check if the printer is paused or offline
Solution:
Check to make sure the product is not paused or offline.
To check if the printer is paused or offline
1. Depending upon your operating system, do one of the following:
• Windows Vista: On the Windows taskbar, click Start, click Control Panel, and
then click Printers.
• Windows XP: On the Windows taskbar, click Start, click Control Panel, and
then click Printers and Faxes.
2. Double-click the icon for your product to open the print queue.
3. On the Printer menu, make sure there are no check marks next to Pause
Printing or Use Printer Offline.
On the Printer menu, make sure there are no check marks next to Pause
Printing or Use Printer Offline. If a check mark is present on either option, click
the menu option to remove it. If the menu has the Use Printer Online option,
select that option to put a check mark next to it.
4. If you made any changes, try to print again.
Cause:
The product was paused or offline.
If this did not solve the issue, try the next solution.
Troubleshooting
Solution 6: Clear the print queue manually
Solution:
Manually clear the print queue.
To clear the print queue manually
1. Depending upon your operating system, do one of the following:
• Windows Vista: On the Windows taskbar, click Start, click Control Panel, and
then click Printers.
• Windows XP: On the Windows taskbar, click Start, click Control Panel, and
then click Printers and Faxes.
2. Double-click the icon for your product to open the print queue.
3. On the Printer menu, click Cancel all documents or Purge Print Document,
and then click Yes to confirm.
212
Troubleshooting
4. If there are still documents in the queue, restart the computer and try printing
again after the computer has restarted.
5. Check the print queue again to make sure it is clear, and then try to print again.
If the print queue is not clear, or if it is clear but jobs are still failing to print, proceed
to the next solution.
Cause: The print queue needed to be manually cleared.
If this did not solve the issue, try the next solution.
Solution 7: Stop and restart the print spooler
Solution:
Restart the print spooler.
To stop and restart the print spooler
1. On the Windows taskbar, click Start, and then click Control Panel.
2. Double-click Administrative Tools, and then double-click Services.
3. Scroll down the list and click Print Spooler, and then click Stop to stop the
service.
4. Click Start to restart the service, and then click OK.
5. Restart the computer and try printing again after the computer has restarted.
Cause: The print spooler needed to be restarted.
If this did not solve the issue, try the next solution.
Solution 8: Verify whether the software application has a problem
Verify whether the software application is the problem.
To verify the software application
1. Close the software application and reopen it.
2. Try to print again from the software application.
NOTE: The printer might not support printing from a DOS application.
Determine if the software application is Windows-based or DOS-based by
checking the system requirements of the application.
3. Try printing from Notepad to see if the issue is the software application or the
driver.
To print from Notepad
a. On the Windows taskbar, click Start, and then click Programs or All
Programs.
b. Click Accessories, and then click Notepad.
Errors
213
Troubleshooting
Solution:
Chapter 14
c. Type a few characters of text into Notepad.
d. Click File, and then click Print.
4. If printing is successful from Notepad but not the software application, contact the
manufacturer of that application for support.
Cause: The software application was failing or could not communicate with the print
driver correctly.
Product might not be correctly installed
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•
•
•
•
Solution 1: Reset the product
Solution 2: Check the power cord and USB cable
Solution 3: Restart the computer
Solution 4: Uninstall and reinstall the product
Solution 5: Uninstall and reinstall the HP Photosmart Software
Solution 1: Reset the product
Solution: Turn off the product and reset it by disconnecting the power cord. Wait
60 seconds, and then plug in the power cord. Turn on the product.
Cause:
The product had to be reset.
If this did not solve the issue, try the next solution.
Troubleshooting
214
Troubleshooting
Solution 2: Check the power cord and USB cable
Solution: Make sure that the power cord and USB cable are properly attached and
plugged in. Also, make sure that the product is turned on.
2.
3.
4.
5.
6.
7.
1
Power connection
2
Power cord and adaptor
3
Power outlet
Make sure the product is turned on.
If the product is not receiving electrical power, connect it to another power outlet.
Turn off the product and reset it by disconnecting the power cord.
Wait 5 seconds, and plug in the power cord.
Turn on the product.
Try to scan again.
Errors
215
Troubleshooting
To check the power supply
1. Make sure the power cord is firmly connected to both the product and the power
adaptor. Plug the power cord into a power outlet, surge protector, or power strip.
Chapter 14
To check the USB connection
1. Verify that the USB cable is securely plugged into the USB port on the back of
the product.
2. Make sure the other end of the USB cable is plugged into a USB port on your
computer.
Troubleshooting
3. Try to scan again.
If the scan fails, continue to the next step.
4. Do one of the following, depending upon how the product is connected to the
computer:
• If the USB cable is connected to a USB hub, try unplugging and replugging
the USB cable into the hub. If that does not work, try turning off the hub and
then turning it on again. Finally, try disconnecting the cable from the hub and
connecting it directly to the computer.
• If the USB cable is connected to a docking station for a laptop, disconnect the
cable from the docking station and connect it directly to the computer.
• If the USB cable is directly connected to the computer, try plugging it into
another USB port on the computer.
5. If there are other USB devices connected to the computer, disconnect the other
devices, except for the keyboard and the mouse.
6. Check the USB cable to make sure it is functioning properly.
NOTE: If you are using an older cable, it might not be working properly. Try
connecting it to another product to see if the USB cable works. If you
experience problems, the USB cable might need to be replaced. Also verify
that the cable does not exceed 3 meters (9.8 feet) in length.
7. If another USB cable is available, try using that one instead.
8. Restart the computer.
9. After the computer restarts, try to scan again.
Cause:
The power cord or USB cable was not attached properly.
If this did not solve the issue, try the next solution.
216
Troubleshooting
Solution 3: Restart the computer
Solution:
Restart the computer.
Cause: You might not have restarted the computer after installing the product
software. Or, there might have been another problem with the computer.
If this did not solve the issue, try the next solution.
Solution 4: Uninstall and reinstall the product
Solution: Uninstall the product from the Printers and Faxes control panel and then
reinstall it.
To uninstall and reinstall the product
1. Disconnect the USB cable between the product and the computer.
2. On the Windows taskbar, click Start, Printers and Faxes.
3. Right-click the product and select Delete.
4. Wait several seconds, and then reconnect the product to the computer with the
USB cable.
5. Follow any onscreen prompts to reinstall the product.
Cause: There might have been a problem when you originally installed the product.
If this did not solve the issue, try the next solution.
Solution 5: Uninstall and reinstall the HP Photosmart Software
To uninstall and reinstall the software
1. On the Windows taskbar, click Start, Settings, Control Panel.
2. Double-click Add/Remove Programs.
3. Remove all the items that are related to the HP scanning software.
A message appears on the computer to restart after removing some programs
from the Add/Remove Programs list.
4. Select Click here to restart later.
5. Disconnect the product from your computer and then restart your computer.
NOTE: It is important that you disconnect the product before restarting your
computer. Do not connect the product to your computer until after you have
reinstalled the software.
6. Insert the HP Photosmart CD-ROM into your computer’s CD-ROM drive and then
start the Setup program.
NOTE: If the Setup program does not appear, locate the setup.exe file on
the CD-ROM drive and double-click it.
Errors
217
Troubleshooting
Solution: Uninstall the complete HP Photosmart Software from the computer and
then reinstall it using the CD that came with your product.
Chapter 14
7. Follow the onscreen instructions and the instructions provided in the Start Here
guide that came with the product.
8. If you are still having trouble scanning, remove the following additional
applications from the Add/Remove Programs list, if they are present.
CAUTION: If the computer is manufactured by HP or Compaq, do not
remove any applications other than those listed below.
•
•
•
•
•
•
•
•
•
•
•
HP Imaging device functions
HP Document Viewer
HP Photosmart Essential
HP Image Zone
HP Photo and imaging gallery
HP Photosmart, Officejet, Deskjet, (with product name and software version
number)
HP Software update
HP Share to web
HP Solution Center
HP Director
HP Memories Disk Greeting Card Creator 32
Cause: There might have been a problem when you originally installed the
HP Photosmart Software.
Product was not found
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
Troubleshooting
•
•
•
•
•
Solution 1: Reset the product
Solution 2: Check the power cord and USB cable
Solution 3: Restart the computer
Solution 4: Uninstall and reinstall the product
Solution 5: Uninstall and reinstall the HP Photosmart Software
Solution 1: Reset the product
Solution: Turn off the product and reset it by disconnecting the power cord. Wait
60 seconds, and then plug in the power cord. Turn on the product.
Cause:
You needed to reset the product.
If this did not solve the issue, try the next solution.
218
Troubleshooting
Solution 2: Check the power cord and USB cable
Solution: Make sure that the power cord and USB cable are properly attached and
plugged in. Also, make sure that the product is turned on.
2.
3.
4.
5.
6.
7.
1
Power connection
2
Power cord and adaptor
3
Power outlet
Make sure the product is turned on.
If the product is not receiving electrical power, connect it to another power outlet.
Turn off the product and reset it by disconnecting the power cord.
Wait 5 seconds, and plug in the power cord.
Turn on the product.
Try to scan again.
Errors
219
Troubleshooting
To check the power supply
1. Make sure the power cord is firmly connected to both the product and the power
adaptor. Plug the power cord into a power outlet, surge protector, or power strip.
Chapter 14
To check the USB connection
1. Verify that the USB cable is securely plugged into the USB port on the back of
the product.
2. Make sure the other end of the USB cable is plugged into a USB port on your
computer.
Troubleshooting
3. Try to scan again.
If the scan fails, continue to the next step.
4. Do one of the following, depending upon how the product is connected to the
computer:
• If the USB cable is connected to a USB hub, try unplugging and replugging
the USB cable into the hub. If that does not work, try turning off the hub and
then turning it on again. Finally, try disconnecting the cable from the hub and
connecting it directly to the computer.
• If the USB cable is connected to a docking station for a laptop, disconnect the
cable from the docking station and connect it directly to the computer.
• If the USB cable is directly connected to the computer, try plugging it into
another USB port on the computer.
5. If there are other USB devices connected to the computer, disconnect the other
devices, except for the keyboard and the mouse.
6. Check the USB cable to make sure it is functioning properly.
NOTE: If you are using an older cable, it might not be working properly. Try
connecting it to another product to see if the USB cable works. If you
experience problems, the USB cable might need to be replaced. Also verify
that the cable does not exceed 3 meters (9.8 feet) in length.
7. If another USB cable is available, try using that one instead.
8. Restart the computer.
9. After the computer restarts, try to scan again.
Cause:
The power cord or USB cable was not attached properly.
If this did not solve the issue, try the next solution.
220
Troubleshooting
Solution 3: Restart the computer
Solution:
Restart the computer.
Cause: You might not have restarted the computer after installing the product
software. Or, there might have been another problem with the computer.
If this did not solve the issue, try the next solution.
Solution 4: Uninstall and reinstall the product
Solution: Uninstall the product from the Printers and Faxes control panel and then
reinstall it.
To uninstall and reinstall the product
1. Disconnect the USB cable between the product and the computer.
2. On the Windows taskbar, click Start, Printers and Faxes.
3. Right-click the product and select Delete.
4. Wait several seconds, and then reconnect the product to the computer with the
USB cable.
5. Follow any onscreen prompts to reinstall the product.
Cause: There might have been a problem when you originally installed the product.
If this did not solve the issue, try the next solution.
Solution 5: Uninstall and reinstall the HP Photosmart Software
To uninstall and reinstall the software
1. On the Windows taskbar, click Start, Settings, Control Panel.
2. Double-click Add/Remove Programs.
3. Remove all the items that are related to the HP scanning software.
A message appears on the computer to restart after removing some programs
from the Add/Remove Programs list.
4. Select Click here to restart later.
5. Disconnect the product from your computer and then restart your computer.
NOTE: It is important that you disconnect the product before restarting your
computer. Do not connect the product to your computer until after you have
reinstalled the software.
6. Insert the HP Photosmart CD-ROM into your computer’s CD-ROM drive and then
start the Setup program.
NOTE: If the Setup program does not appear, locate the setup.exe file on
the CD-ROM drive and double-click it.
Errors
221
Troubleshooting
Solution: Uninstall the complete HP Photosmart Software from the computer and
then reinstall it using the CD that came with your product.
Chapter 14
7. Follow the onscreen instructions and the instructions provided in the Start Here
guide that came with the product.
8. If you are still having trouble scanning, remove the following additional
applications from the Add/Remove Programs list, if they are present.
CAUTION: If the computer is manufactured by HP or Compaq, do not
remove any applications other than those listed below.
•
•
•
•
•
•
•
•
•
•
•
HP Imaging device functions
HP Document Viewer
HP Photosmart Essential
HP Image Zone
HP Photo and imaging gallery
HP Photosmart, Officejet, Deskjet, (with product name and software version
number)
HP Software update
HP Share to web
HP Solution Center
HP Director
HP Memories Disk Greeting Card Creator 32
Cause: There might have been a problem when you originally installed the
HP Photosmart Software.
Product could not find available scan destinations
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•
Solution 1: Restart the computer
Solution 2: Uninstall and reinstall the HP Photosmart Software
Troubleshooting
Solution 1: Restart the computer
Solution:
Restart the computer.
Cause: You might not have restarted the computer after installing the product
software. Or, there might have been another problem with the computer.
If this did not solve the issue, try the next solution.
Solution 2: Uninstall and reinstall the HP Photosmart Software
Solution: Uninstall the complete HP Photosmart Software from the computer and
then reinstall it using the CD that came with your product.
To uninstall and reinstall the software
1. On the Windows taskbar, click Start, Settings, Control Panel.
2. Double-click Add/Remove Programs.
222
Troubleshooting
3. Remove all the items that are related to the HP scanning software.
A message appears on the computer to restart after removing some programs
from the Add/Remove Programs list.
4. Select Click here to restart later.
5. Disconnect the product from your computer and then restart your computer.
NOTE: It is important that you disconnect the product before restarting your
computer. Do not connect the product to your computer until after you have
reinstalled the software.
6. Insert the HP Photosmart CD-ROM into your computer’s CD-ROM drive and then
start the Setup program.
NOTE: If the Setup program does not appear, locate the setup.exe file on
the CD-ROM drive and double-click it.
7. Follow the onscreen instructions and the instructions provided in the Start Here
guide that came with the product.
8. If you are still having trouble scanning, remove the following additional
applications from the Add/Remove Programs list, if they are present.
•
•
•
•
•
•
•
•
•
•
•
HP Imaging device functions
HP Document Viewer
HP Photosmart Essential
HP Image Zone
HP Photo and imaging gallery
HP Photosmart, Officejet, Deskjet, (with product name and software version
number)
HP Software update
HP Share to web
HP Solution Center
HP Director
HP Memories Disk Greeting Card Creator 32
Cause: There might have been a problem when you originally installed the
HP Photosmart Software.
Required software component was not found or was incorrectly installed
Solution: Uninstall the complete HP Photosmart Software from the computer and
then reinstall it using the CD that came with your product.
To uninstall and reinstall the software
1. On the Windows taskbar, click Start, Settings, Control Panel.
2. Double-click Add/Remove Programs.
Errors
223
Troubleshooting
CAUTION: If the computer is manufactured by HP or Compaq, do not
remove any applications other than those listed below.
Chapter 14
3. Remove all the items that are related to the HP scanning software.
A message appears on the computer to restart after removing some programs
from the Add/Remove Programs list.
4. Select Click here to restart later.
5. Disconnect the product from your computer and then restart your computer.
NOTE: It is important that you disconnect the product before restarting your
computer. Do not connect the product to your computer until after you have
reinstalled the software.
6. Insert the HP Photosmart CD-ROM into your computer’s CD-ROM drive and then
start the Setup program.
NOTE: If the Setup program does not appear, locate the setup.exe file on
the CD-ROM drive and double-click it.
7. Follow the onscreen instructions and the instructions provided in the Start Here
guide that came with the product.
8. If you are still having trouble scanning, remove the following additional
applications from the Add/Remove Programs list, if they are present.
CAUTION: If the computer is manufactured by HP or Compaq, do not
remove any applications other than those listed below.
•
•
•
•
•
•
Troubleshooting
•
•
•
•
•
HP Imaging device functions
HP Document Viewer
HP Photosmart Essential
HP Image Zone
HP Photo and imaging gallery
HP Photosmart, Officejet, Deskjet, (with product name and software version
number)
HP Software update
HP Share to web
HP Solution Center
HP Director
HP Memories Disk Greeting Card Creator 32
Cause: There might have been a problem when you originally installed the
HP Photosmart Software.
Error occurred while communicating with the product
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•
•
•
224
Solution 1: Reset the product
Solution 2: Check the power cord and USB cable
Solution 3: Restart the computer
Solution 4: Uninstall and reinstall the product
Troubleshooting
•
•
Solution 5: Uninstall and reinstall the HP Photosmart Software
Solution 6: Contact HP support for service
Solution 1: Reset the product
Solution: Turn off the product and reset it by disconnecting the power cord. Wait
60 seconds, and then plug in the power cord. Turn on the product.
Cause: You needed to reset the product.
If this did not solve the issue, try the next solution.
Solution 2: Check the power cord and USB cable
Solution: Make sure that the power cord and USB cable are properly attached and
plugged in. Also, make sure that the product is turned on.
2.
3.
4.
5.
6.
7.
1
Power connection
2
Power cord and adaptor
3
Power outlet
Troubleshooting
To check the power supply
1. Make sure the power cord is firmly connected to both the product and the power
adaptor. Plug the power cord into a power outlet, surge protector, or power strip.
Make sure the product is turned on.
If the product is not receiving electrical power, connect it to another power outlet.
Turn off the product and reset it by disconnecting the power cord.
Wait 5 seconds, and plug in the power cord.
Turn on the product.
Try to scan again.
Errors
225
Chapter 14
To check the USB connection
1. Verify that the USB cable is securely plugged into the USB port on the back of
the product.
2. Make sure the other end of the USB cable is plugged into a USB port on your
computer.
Troubleshooting
3. Try to scan again.
If the scan fails, continue to the next step.
4. Do one of the following, depending upon how the product is connected to the
computer:
• If the USB cable is connected to a USB hub, try unplugging and replugging
the USB cable into the hub. If that does not work, try turning off the hub and
then turning it on again. Finally, try disconnecting the cable from the hub and
connecting it directly to the computer.
• If the USB cable is connected to a docking station for a laptop, disconnect the
cable from the docking station and connect it directly to the computer.
• If the USB cable is directly connected to the computer, try plugging it into
another USB port on the computer.
5. If there are other USB devices connected to the computer, disconnect the other
devices, except for the keyboard and the mouse.
6. Check the USB cable to make sure it is functioning properly.
NOTE: If you are using an older cable, it might not be working properly. Try
connecting it to another product to see if the USB cable works. If you
experience problems, the USB cable might need to be replaced. Also verify
that the cable does not exceed 3 meters (9.8 feet) in length.
7. If another USB cable is available, try using that one instead.
8. Restart the computer.
9. After the computer restarts, try to scan again.
Cause:
The power cord or USB cable was not attached properly.
If this did not solve the issue, try the next solution.
226
Troubleshooting
Solution 3: Restart the computer
Solution:
Restart the computer.
Cause: You might not have restarted the computer after installing the product
software. Or, there might have been another problem with the computer.
If this did not solve the issue, try the next solution.
Solution 4: Uninstall and reinstall the product
Solution: Uninstall the product from the Printers and Faxes control panel and then
reinstall it.
To uninstall and reinstall the product
1. Disconnect the USB cable between the product and the computer.
2. On the Windows taskbar, click Start, Printers and Faxes.
3. Right-click the product and select Delete.
4. Wait several seconds, and then reconnect the product to the computer with the
USB cable.
5. Follow any onscreen prompts to reinstall the product.
Cause: There might have been a problem when you originally installed the product.
If this did not solve the issue, try the next solution.
Solution 5: Uninstall and reinstall the HP Photosmart Software
To uninstall and reinstall the software
1. On the Windows taskbar, click Start, Settings, Control Panel.
2. Double-click Add/Remove Programs.
3. Remove all the items that are related to the HP scanning software.
A message appears on the computer to restart after removing some programs
from the Add/Remove Programs list.
4. Select Click here to restart later.
5. Disconnect the product from your computer and then restart your computer.
NOTE: It is important that you disconnect the product before restarting your
computer. Do not connect the product to your computer until after you have
reinstalled the software.
6. Insert the HP Photosmart CD-ROM into your computer’s CD-ROM drive and then
start the Setup program.
NOTE: If the Setup program does not appear, locate the setup.exe file on
the CD-ROM drive and double-click it.
Errors
227
Troubleshooting
Solution: Uninstall the complete HP Photosmart Software from the computer and
then reinstall it using the CD that came with your product.
Chapter 14
7. Follow the onscreen instructions and the instructions provided in the Start Here
guide that came with the product.
8. If you are still having trouble scanning, remove the following additional
applications from the Add/Remove Programs list, if they are present.
CAUTION: If the computer is manufactured by HP or Compaq, do not
remove any applications other than those listed below.
•
•
•
•
•
•
•
•
•
•
•
HP Imaging device functions
HP Document Viewer
HP Photosmart Essential
HP Image Zone
HP Photo and imaging gallery
HP Photosmart, Officejet, Deskjet, (with product name and software version
number)
HP Software update
HP Share to web
HP Solution Center
HP Director
HP Memories Disk Greeting Card Creator 32
Cause: There might have been a problem when you originally installed the
HP Photosmart Software.
If this did not solve the issue, try the next solution.
Solution 6: Contact HP support for service
Solution: If you have completed all of the steps provided in the previous solutions
and are still having a problem, contact HP support for service.
Go to: www.hp.com/support.
Troubleshooting
If prompted, choose your country/region, and then click Contact HP for technical
support.
Cause: You might need assistance to enable the product or software to function
properly.
Missing HP Photosmart Software
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•
•
•
228
Solution 1: Install the HP Photosmart Software
Solution 2: Turn on the product
Solution 3: Turn on the computer
Solution 4: Check the connection from the product to your computer
Troubleshooting
Solution 1: Install the HP Photosmart Software
Solution: Install the HP Photosmart Software that came with the product. If it is
installed, restart your computer.
To install the HP Photosmart Software
1. Insert the product CD-ROM into your computer’s CD-ROM drive and then start
the Setup program.
2. When prompted, click Install More Software to install the HP Photosmart
Software.
3. Follow the onscreen instructions and the instructions provided in the Start Here
guide that came with the product.
Cause: The HP Photosmart Software was not installed.
If this did not solve the issue, try the next solution.
Solution 2: Turn on the product
Solution:
Turn on the product.
Cause: The product was turned off.
If this did not solve the issue, try the next solution.
Solution 3: Turn on the computer
Solution:
Turn on the computer
Cause: The computer was turned off.
Solution 4: Check the connection from the product to your computer
Solution: Check the connection from the product to your computer. Verify that the
USB cable is securely plugged into the USB port on the back of the product. Make
sure the other end of the USB cable is plugged into a USB port on your computer.
After the cable is connected properly, turn off the product and then on again. If the
Errors
229
Troubleshooting
If this did not solve the issue, try the next solution.
Chapter 14
product is connected to the computer through a Bluetooth connection, make sure that
the connection is active and the product is turned on.
For more information on setting up the product and connecting it to your computer,
see the Start Here guide that came with the product.
Cause:
The product was not properly connected to the computer.
File messages
The following is a list of file-related error messages:
Troubleshooting
•
•
•
•
•
•
•
•
Error reading or writing the file
Unreadable files. NN files could not be read
Photos not found
File not found
File format not supported
Invalid file name
Supported file types for the product
File corrupted
Error reading or writing the file
Solution:
Cause:
Check to see if you have the right folder and file name.
The product software could not open or save the file.
Unreadable files. NN files could not be read
Solution: Reinsert the memory card in the product. If this does not work, retake the
photos with your digital camera. If you already transferred the files to your computer,
try printing those files by using the HP Photosmart Software. The copies might not
be damaged.
Cause:
230
Troubleshooting
Some of the files on the inserted memory card were damaged.
Photos not found
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•
Solution 1: Reinsert the memory card
Solution 2: Print photos from the computer
Solution 1: Reinsert the memory card
Solution: Reinsert the memory card. If this does not work, retake the photos with
your digital camera. If you already transferred the files to your computer, try printing
those files by using the HP Photosmart Software. The copies might not be damaged.
Cause: Some of the files on the inserted memory card were damaged.
If this did not solve the issue, try the next solution.
Solution 2: Print photos from the computer
Solution: Take some photos with your digital camera, or if you previously saved
photos on your computer, you can print them using the HP Photosmart Software.
Cause: No photos were found on the memory card.
File not found
Solution:
Close some applications and try the task again.
Cause: There was not enough available memory on your computer to create a print
preview file.
Solution: Open the file in another application, and save it in a format that the HP
software recognizes.
Cause: The HP software did not recognize or support the file format of the image
you are trying to open or save. If the file extension indicates it is a supported file type,
the file might be corrupted.
Invalid file name
Solution:
Make sure that you are not using any invalid symbols in the file name.
Cause: The file name you entered was invalid.
Supported file types for the product
The product software only recognizes JPG and TIF images.
Errors
231
Troubleshooting
File format not supported
Chapter 14
File corrupted
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•
Solution 1: Reinsert the memory card in the product
Solution 2: Reformat the memory card in your digital camera.
Solution 1: Reinsert the memory card in the product
Solution: Reinsert the memory card in the product. If this does not work, retake the
photos with your digital camera. If you already transferred the files to your computer,
try printing those files by using the HP Photosmart Software. The copies might not
be damaged.
Cause:
Some of the files on the inserted memory card were damaged.
If this did not solve the issue, try the next solution.
Solution 2: Reformat the memory card in your digital camera.
Solution: Check the computer screen for an error message telling you that the
images on the memory card are corrupted.
If the file system on the card is corrupt, reformat the memory card in your digital
camera.
CAUTION: Reformatting the memory card will delete any photos stored on the
card. If you have previously transferred the photos from your memory card to a
computer, try printing the photos from the computer. Otherwise, you will need to
retake any photos you might have lost.
Cause:
The memory card file system was corrupted.
Troubleshooting
General user messages
The following is a list of messages related to common user errors:
•
•
•
•
•
•
•
•
•
•
•
232
Memory card error
Cannot crop
Borderless printing error
Disconnected
Out of disk space
Card access error
Use only one card at a time
Card is inserted incorrectly
Card is damaged
Card is not fully inserted
CD/DVD is upside down
Troubleshooting
•
•
CD/DVD printing problem
CD/DVD size mismatch
Memory card error
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•
•
Solution 1: Remove all but one memory card
Solution 2: Remove the memory card and reinsert it correctly
Solution 3: Push the memory card all the way forward
Solution 1: Remove all but one memory card
Solution: Remove all but one memory card. The product reads the remaining
memory card and displays the first photo stored on the memory card.
Cause: There were two or more memory cards inserted into the product at the same
time.
If this did not solve the issue, try the next solution.
Solution 2: Remove the memory card and reinsert it correctly
Solution: Remove the memory card and reinsert it correctly. The label of the
memory card faces up and should be readable as you insert it into the slot.
Cause: You had inserted the memory card backwards or upside down.
If this did not solve the issue, try the next solution.
Solution:
stops.
Remove the memory card and reinsert it in the memory card slot until it
Cause: You had not fully inserted the memory card.
Cannot crop
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•
Solution 1: Close some applications or restart your computer
Solution 2: Empty the Recycle Bin on your desktop
Solution 1: Close some applications or restart your computer
Solution: Close all unnecessary applications. This includes applications that run in
the background, such as screensavers and virus checkers. (If you turn off your virus
checker, remember to turn it back on after you finish.) Try restarting your computer
Errors
233
Troubleshooting
Solution 3: Push the memory card all the way forward
Chapter 14
to clear the memory. You might need to purchase more RAM. Refer to the
documentation that came with your computer.
Cause:
The computer did not have enough memory.
If this did not solve the issue, try the next solution.
Solution 2: Empty the Recycle Bin on your desktop
Solution: Empty the Recycle Bin on your desktop. You might also need to remove
files from the hard disk; for example, delete temporary files.
Cause: For scanning, there must be at least 50 MB of space available on your
computer's hard disk.
Borderless printing error
Solution: Borderless printing cannot occur with only the black print cartridge
installed. Install the tri-color print cartridge.
For more information, see:
“Replace the print cartridges” on page 99
Cause: The product was in ink-backup mode with only the black print cartridge
installed, and a borderless print job was initiated.
Disconnected
Solution:
Cause:
Make sure your product is turned on and connected to your computer.
Your product was not turned on.
Out of disk space
Troubleshooting
Solution:
Cause:
task.
Close some applications and try the task again.
There was not enough available memory on your computer to perform the
Card access error
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•
•
234
Solution 1: Remove all but one memory card
Solution 2: Remove the memory card and reinsert it correctly
Solution 3: Push the memory card all the way forward
Troubleshooting
Solution 1: Remove all but one memory card
Solution: Remove all but one memory card. The product reads the remaining
memory card and displays the first photo stored on the memory card.
Cause: There were two or more memory cards inserted into the product at the same
time.
If this did not solve the issue, try the next solution.
Solution 2: Remove the memory card and reinsert it correctly
Solution: Remove the memory card and reinsert it correctly. The label of the
Compact Flash card faces up and should be readable as you insert it into the slot.
Cause: You had inserted the Compact Flash memory card backwards or upside
down.
If this did not solve the issue, try the next solution.
Solution 3: Push the memory card all the way forward
Solution:
stops.
Remove the memory card and reinsert it in the memory card slot until it
Cause: You had not fully inserted the memory card.
Use only one card at a time
Solution:
You can insert only one memory card at a time.
Cause: Multiple memory cards were inserted in the product.
Card is inserted incorrectly
Solution: Turn the memory card so that the label faces up and the contacts are
facing the product, and then push the card forward into the appropriate slot until the
Photo light turns on.
If the memory card is not inserted properly, the product will not respond and the green
Photo light (near the memory card slots) will blink rapidly.
After the memory card has been inserted properly, the Photo light will blink green for
a few seconds, and then remain lit.
Cause: The memory card was inserted backwards or upside down.
Errors
235
Troubleshooting
If more than one memory card is inserted, the green Photo light (near the memory
card slots) will blink rapidly, and an error message will appear on the computer screen.
Remove the additional memory card to resolve the problem.
Chapter 14
Card is damaged
Solution: Reformat your memory card in your camera or format your memory card
in a Windows XP computer by selecting the FAT format. For more information, see
the documentation that came with your digital camera.
CAUTION: Reformatting the memory card will delete any photos stored on the
card. If you have previously transferred the photos from your memory card to a
computer, try printing the photos from the computer. Otherwise, you will need to
retake any photos you might have lost.
Cause: You formatted the card on a Windows XP computer. By default, Windows
XP formats a memory card of 8 MB or less and 64 MB or more with the FAT32 format.
Digital cameras and other products use the FAT (FAT16 or FAT12) format and cannot
recognize a FAT32 formatted card.
Card is not fully inserted
Solution: Make sure you fully insert the memory card into the appropriate slot on
the product.
If the memory card is not inserted properly, the product will not respond and the green
Photo light (near the memory card slots) will blink rapidly.
After the memory card has been inserted properly, the Photo light will blink green for
a few seconds, and then remain lit.
Cause:
The memory card was not fully inserted.
CD/DVD is upside down
Solution: Make sure the CD/DVD is snapped onto the CD/DVD holder with the
printable label side up.
Troubleshooting
Cause:
The CD/DVD was loaded upside down on the CD/DVD holder.
CD/DVD printing problem
Solution: Make sure that there is sufficient space behind the product and that the
CD/DVD exit slot on the back of the product is not blocked. If the product is placed
close to a wall, move it at least 7.5 cm (3 inches) away from the wall.
Cause:
236
Troubleshooting
The product stalled while printing.
CD/DVD size mismatch
Solution: Replace the CD/DVD currently loaded on the CD/DVD holder with a CD/
DVD that is the same size as specified in the print job, or cancel the print job and start
again to specify the correct size in the software.
Cause: The size of the CD/DVD currently loaded on the CD/DVD holder did not
match the size you specified when you started the print job from the computer.
Paper messages
The following is a list of paper-related error messages:
•
•
•
•
•
•
•
•
Paper upside down
Paper orientation error
Cannot load paper from input tray
Ink is drying
Out of paper
Paper jam or misfeed
Paper mismatch
Wrong paper width
Paper upside down
Solution:
Load paper in the input tray print side down.
Cause: Paper in the input tray was upside down.
Paper orientation error
Solution: Insert paper into the input tray with the short edge forward and the print
side down. Slide the paper forward until it stops.
Cannot load paper from input tray
Solution: If the product is out of paper or there are only a few sheets remaining,
load more paper in the input tray. If there is paper in the input tray, remove the paper,
tap the stack of paper against a flat surface, and reload the paper into the input tray.
Press the button next to OK to continue your print job.
Cause: There was not enough paper in the input tray.
Ink is drying
Solution: Leave the sheet in the output tray until the message disappears. If it is
necessary to remove the printed sheet before the message disappears, carefully hold
the printed sheet on the underside or the edges, and place it on a flat surface to dry.
Errors
237
Troubleshooting
Cause: Paper in the input tray was in landscape orientation.
Chapter 14
Cause: Transparencies and some other media require a drying time that is longer
than normal.
Out of paper
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•
•
•
•
•
Solution 1: Replace the rear door
Solution 2: Make sure the paper is loaded correctly
Solution 3: Check the print settings
Solution 4: Clean the paper feed rollers with the HP Paper Feed Cleaning Kit
Solution 5: Clean the rollers
Solution 6: Contact HP support for service
Solution 1: Replace the rear door
Solution: If you removed the rear door to clear a paper jam, replace it. Gently push
the door forward until it snaps into place.
Cause:
The rear door was removed from the product.
If this did not solve the issue, try the next solution.
Troubleshooting
Solution 2: Make sure the paper is loaded correctly
Solution:
Make sure that the paper is loaded correctly in the input tray.
For more information, see:
“Load paper” on page 37
Cause:
The paper was not loaded correctly.
If this did not solve the issue, try the next solution.
238
Troubleshooting
Solution 3: Check the print settings
Solution: Check the print settings.
• Check the paper type setting to make sure it matches the type of paper loaded in
the input tray.
• Check the quality setting. Use a higher quality setting to increase the amount of
ink used for printing.
For more information, see:
•
•
•
•
“Set the paper type for printing” on page 53
“Change the print speed or quality” on page 54
“Print using Maximum dpi” on page 60
“Change copy speed or quality” on page 88
Cause: The paper type or print quality settings were set incorrectly.
If this did not solve the issue, try the next solution.
Solution 4: Clean the paper feed rollers with the HP Paper Feed Cleaning Kit
Solution: Some inkjet products require a special kit, called the HP Paper Feed
Cleaning Kit, to clean the paper feed rollers and resolve this issue. To see if this affects
your product, go to: www.hp.com/support.
Search for "HP Paper Feed Cleaning Kit" for more information about this kit and to
check whether it is required for your product.
Cause: The paper feed rollers were dirty and needed to be cleaned with the HP
Paper Feed Cleaning Kit.
If this did not solve the issue, try the next solution.
Solution 5: Clean the rollers
Clean the rollers.
Troubleshooting
Solution:
Make sure you have the following materials available:
•
•
Lint-free cloth, or any soft material that will not come apart or leave fibers.
Distilled, filtered, or bottled water.
Errors
239
Chapter 14
To clean the rollers
1. Turn off the product and remove the power cord.
2. Press in the tab on the left side of the rear door to release the door. Remove the
door by pulling it away from the product.
3. Dip the lint-free cloth into the purified or distilled water, and squeeze any excess
water from it.
4. Clean the rubber rollers to remove any dust or dirt buildup.
5. Replace the rear door. Gently push the door forward until it snaps into place.
6. Plug the power cord back in, and turn on the product.
7. Try to print again.
Cause:
The rollers were dirty and needed to be cleaned.
If this did not solve the issue, try the next solution.
Solution 6: Contact HP support for service
Solution: If you have completed all of the steps provided in the previous solutions
and are still having a problem, contact HP support for service.
Go to: www.hp.com/support.
Troubleshooting
If prompted, choose your country/region, and then click Contact HP for technical
support.
Cause: You might need assistance to enable the product or software to function
properly.
Paper jam or misfeed
Solution: In case of a paper jam, check the rear door. You might need to clear the
paper jam from the rear door.
240
Troubleshooting
To clear a paper jam from the rear door
1. Press in the tab on the left side of the rear door to release the door. Remove the
door by pulling it away from the product.
2. Gently pull the paper out of the rollers.
CAUTION: If the paper tears when you are removing it from the rollers, check
the rollers and wheels for torn pieces of paper that might be remaining inside
the product. If you do not remove all the pieces of paper from the product,
more paper jams are likely to occur.
3. Replace the rear door. Gently push the door forward until it snaps into place.
Cause: Paper had jammed in the product.
Paper mismatch
Solution: Change the print setting or load the appropriate paper in the input tray.
• Do not use paper that is too thin, that has a slick texture, or that stretches easily.
It can feed incorrectly through the paper path, causing paper jams.
• Store photo media in its original packaging inside a resealable plastic bag on a
flat surface in a cool, dry place. When you are ready to print, remove only the
paper you plan to use immediately. When you have finished printing, return any
unused photo paper to the plastic bag.
• Always hold photo paper by the edges. Fingerprints on photo paper can reduce
print quality.
• Do not use paper that is heavily textured. It can cause graphics or text to print
improperly.
Errors
241
Troubleshooting
4. Press the button next to OK to continue the current job.
Chapter 14
•
•
Do not combine different paper types and paper sizes in the input tray; the entire
stack of paper in the input tray must be the same size and type.
Store printed photos under glass or in a storage book to prevent bleeding over
time from high humidity.
For more information, see:
•
•
“Set the paper type for printing” on page 53
“Set the paper size” on page 52
Cause: The print setting for the print job did not match the paper type or size loaded
in the product.
Wrong paper width
Solution:
Change the print setting or load the appropriate paper in the input tray.
For more information, see:
“Set the paper type for printing” on page 53
Cause: The print setting chosen for the print job did not match the paper loaded in
the product.
Power and connection messages
The following is a list of power- and connection-related error messages:
•
•
•
•
Product not found
Communication test failed
Improper shutdown
Two-way communication lost
Product not found
Troubleshooting
Solution: If the product is not properly connected to the computer, communication
errors might occur. Make sure the USB cable is securely connected to the product
and the computer, as shown below.
242
Troubleshooting
Cause: The USB cable was not plugged in properly.
Communication test failed
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•
Solution 1: Turn on the product
Solution 2: Connect the product to the computer
Solution 1: Turn on the product
Solution: Look at the display on the product. If the display is blank and the On light
is not lit, the product is turned off. Make sure the power cord is firmly connected to
the product and plugged into a power outlet. Press the On button to turn on the
product.
Cause: The product was turned off.
If this did not solve the issue, try the next solution.
Solution 2: Connect the product to the computer
Troubleshooting
Solution: If the product is not properly connected to the computer, communication
errors can occur. Make sure the USB cable is securely connected to the product and
the computer, as shown below.
Cause: The product was not connected to the computer.
Improper shutdown
Solution:
Press the On button to turn the product on and off.
Errors
243
Chapter 14
Cause: The last time the product was used, it was not turned off properly. If the
product is turned off by turning off the switch on a power strip or by using a wall switch,
the product might be damaged.
Two-way communication lost
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•
Solution 1: Turn on the product
Solution 2: Connect the product to the computer
Solution 1: Turn on the product
Solution: Look at the display on the product. If the display is blank and the On light
is not lit, the product is turned off. Make sure the power cord is firmly connected to
the product and plugged into a power outlet. Press the On button to turn on the
product.
Cause:
The product was turned off.
If this did not solve the issue, try the next solution.
Solution 2: Connect the product to the computer
Solution: If the product is not properly connected to the computer, communication
errors can occur. Make sure the USB cable is securely connected to the product and
the computer, as shown below.
Troubleshooting
Cause:
244
Troubleshooting
The product was not connected to the computer.
Print cartridge messages
The following is a list of print cartridge error messages:
•
•
•
•
•
•
•
•
•
•
•
•
•
•
Low on ink
Carriage stall
Need alignment or alignment failed
Print cartridges incorrectly installed
Non-HP cartridges installed
Printing in ink-backup mode
Print cartridge is missing, incorrectly installed, or not intended for your product
Print cartridges missing or not detected
Incompatible print cartridges
Print cartridge is not intended for use in this product
Print cartridges in wrong slot
Print cartridge problem
Previously used genuine HP cartridge installed
Original HP ink depleted
Low on ink
Solution: Ink level warnings and indicators provide estimates for planning purposes
only. When you receive a low-ink warning message, consider having a replacement
cartridge available to avoid possible printing delays. You do not need to replace the
print cartridges until print quality becomes unacceptable.
If you have installed a refilled or remanufactured cartridge, or a cartridge that has
been used in another product, the ink level indicator might be inaccurate or
unavailable.
For HP product return and recycling information, visit us at: www.hp.com/recycle.
Carriage stall
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•
•
•
•
•
•
Solution 1: Clear the paper jam from the rear door
Solution 2: Clear the paper jam from the front
Solution 3: Make sure the print carriage can move freely
Solution 4: Verify that the product is properly connected to a power source
Solution 5: Print a self-test report
Solution 6: Reset the product
Solution 7: Contact HP support for service
Errors
245
Troubleshooting
Cause: The indicated print cartridges were estimated to be low on ink and might
need to be replaced soon.
Chapter 14
Solution 1: Clear the paper jam from the rear door
Solution:
Clear the paper jam from the rear door.
For more information, see:
“Clear paper jams” on page 131
Cause:
The product had a paper jam.
If this did not solve the issue, try the next solution.
Solution 2: Clear the paper jam from the front
Solution: Turn off the product and open the print cartridge door to access the print
carriage area. Gently remove any paper that is stuck between the rollers, and then
turn on the product again.
If this did not solve the issue, try the next solution.
Cause:
Paper was stuck in the front rollers.
If this did not solve the issue, try the next solution.
Troubleshooting
Solution 3: Make sure the print carriage can move freely
Solution: Unplug the power cable if it is not already unplugged. Check to see if the
print cartridge carriage will move freely from one side of the printer to the other. Do
not try to force it to move if it is hung up on something.
CAUTION: Be careful not to force the print cartridge carriage. If the carriage is
stuck, forcing it to move will damage the printer.
Cause:
The print carriage had stalled.
If this did not solve the issue, try the next solution.
246
Troubleshooting
Solution 4: Verify that the product is properly connected to a power source
Solution:
Verify that the product is properly connected to a suitable power source.
1
Power connection
2
Power cord and adaptor
3
Power outlet
5. Try to print from your computer.
If the product prints when plugged directly into a power outlet while disconnected
from any power strips or surge suppressors, the power strip or surge suppressor
might not be allowing sufficient voltage to reach the product.
6. If the product cannot print and the print carriage is still stalled, contact HP support
for service.
Go to: www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for
information on calling for technical support.
Cause: There might not be sufficient voltage for the product.
If this did not solve the issue, try the next solution.
Solution 5: Print a self-test report
Solution:
Print a self-test report to see if the product can print.
Errors
247
Troubleshooting
To verify the product is connected to a suitable power source
1. Make sure that you are using the power cord provided with the product.
2. If the product is connected to a computer, make sure the computer has a
grounded (three-prong) power plug.
3. Make sure the power cord is firmly connected to both the product and the power
adaptor.
4. Plug the power cord directly into a power outlet.
Chapter 14
If the product can print a self-test report and can print from the computer (if applicable),
then there is no need to follow the remaining solutions, as the error message might
be false.
For more information, see:
“Print a self-test report” on page 114
Cause:
The error was false.
If this did not solve the issue, try the next solution.
Solution 6: Reset the product
Solution: Turn off the product, and then unplug the power cord. Plug the power
cord back in, and then press the On button to turn on the product.
To reset the product
1. Remove all paper loaded in the input tray.
2. Make sure that the product is turned on and remove the USB cable from the back
of the product.
3. Open the print cartridge door.
Troubleshooting
4.
5.
6.
7.
8.
9.
248
The print carriage should move to the far right side of the product.
Remove the print cartridges and keep them aside carefully.
Close the print cartridge door.
Disconnect the power cord from the product and wait for 60 seconds.
Reconnect the power cord to the product.
Turn on the product by pressing the On button.
Open the print cartridge door.
Troubleshooting
The print carriage should move to the far right side of the product.
10. Reinsert the print cartridges in the appropriate slots.
11. Close the print cartridge door.
12. Load paper in the input tray.
13. If prompted, print a cartridge calibration page, and then scan it.
Cause: The product experienced an error and had to be reset.
If this did not solve the issue, try the next solution.
Solution 7: Contact HP support for service
Solution: If you have completed all of the steps provided in the previous solutions
and are still having a problem, contact HP support for service.
Go to: www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for technical
support.
Cause: You might need assistance to enable the product or software to function
properly.
Need alignment or alignment failed
•
•
•
•
•
Solution 1: Incorrect type of paper is loaded in the input tray
Solution 2: Make sure the protective tape is removed from the print cartridges
Solution 3: Check if print cartridges are fully inserted
Solution 4: Align newly installed print cartridges
Solution 5: Print cartridge might be defective
Solution 1: Incorrect type of paper is loaded in the input tray
Solution: If you have colored paper loaded in the input tray when you align the print
cartridges, the alignment fails. Load unused plain white letter or A4 paper into the
input tray, and then try the alignment again. If the alignment fails again, you might
have a defective print cartridge.
To find support and warranty information, go to the HP Web site at www.hp.com/
support. If prompted, choose your country/region, and then click Contact HP for
information on calling for technical support.
Cause: Incorrect type of paper was loaded in the input tray.
If this did not solve the issue, try the next solution.
Errors
249
Troubleshooting
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
Chapter 14
Solution 2: Make sure the protective tape is removed from the print cartridges
Solution: Check each print cartridge. The tape might have been removed from the
copper-colored contacts, but still might cover the ink nozzles. If the tape is still
covering the ink nozzles, carefully remove the tape from the print cartridges. Do not
touch the ink nozzles or the copper-colored contacts.
1
Copper-colored contacts
2
Plastic tape with pink pull tab (must be removed before installing)
3
Ink nozzles under tape
Remove and then reinsert the print cartridges. Verify that they are fully inserted and
locked in place.
Cause:
Protective tape was covering the print cartridges.
Troubleshooting
If this did not solve the issue, try the next solution.
Solution 3: Check if print cartridges are fully inserted
Solution: Remove and then reinsert the print cartridges. Verify that they are fully
inserted and locked in place.
Cause: The contacts on the print cartridge were not touching the contacts in the
print carriage.
If this did not solve the issue, try the next solution.
Solution 4: Align newly installed print cartridges
Solution:
250
Troubleshooting
You must align the print cartridges to ensure excellent print quality.
If the alignment error persists and you cannot clear it, your print cartridge might be
defective. Check to see if your print cartridge is still under warranty and end of
warranty date has not been reached.
•
•
If the end of warranty date has been reached, purchase a new print cartridge.
If the end of warranty date has not been reached, contact HP support. Go to
www.hp.com/support. If prompted, choose your country/region, and then click
Contact HP for information on calling for technical support.
For more information, see:
•
•
•
“Align the print cartridges” on page 106
“Print cartridge warranty information” on page 269
“Shop for ink supplies” on page 117
Cause: You installed new print cartridges that needed alignment.
If this did not solve the issue, try the next solution.
Solution 5: Print cartridge might be defective
Solution:
Contact HP support for service.
Go to: www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for information
on calling for technical support.
Cause: The print cartridge was defective.
Print cartridges incorrectly installed
Troubleshooting
Solution: Remove and reinsert the print cartridges and verify that they are fully
inserted and locked in place.
Errors
251
Chapter 14
Also, make sure the print cartridges are installed into the correct slots.
To make sure the print cartridges are installed correctly
1. Make sure the product is turned on.
CAUTION: If the product is turned off when you open the print cartridge door
to access the print cartridges, it will not release the cartridges for changing.
You might damage the product if the print cartridges are not docked safely
when you try to remove them.
2. Open the print cartridge door.
The print carriage moves to the far right side of the product.
3. Check to make sure you are using the correct print cartridges for your product.
For a list of compatible print cartridges, see the printed documentation that came
with the product.
Troubleshooting
252
Troubleshooting
4. Remove the black print cartridge from the slot on the right. Do not touch the ink
nozzles or the copper-colored contacts. Check for possible damage to the coppercolored contacts or ink nozzles.
Make sure the clear plastic tape has been removed. If it is still covering the ink
nozzles, gently remove the clear plastic tape by using the pink pull tab. Make sure
you do not remove the copper colored tape containing the electrical contacts.
1
Copper-colored contacts
2
Plastic tape with pink pull tab (must be removed before installing)
3
Ink nozzles under tape
Troubleshooting
5. Reinsert the print cartridge by sliding it forward into the slot on the right. Then
push the print cartridge forward until it clicks into the socket.
6. Repeat steps 1 and 2 for the tri-color print cartridge on the left side.
Cause: The indicated print cartridges were installed incorrectly.
Non-HP cartridges installed
Solution: Follow the prompts on the display to continue, or replace the indicated
print cartridges with genuine HP cartridges.
Errors
253
Chapter 14
HP recommends that you use genuine HP print cartridges. Genuine HP print
cartridges are designed and tested with HP printers to help you easily produce great
results, time after time.
NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Printer
service or repairs required as a result of using of a non-HP supply will not be
covered under warranty.
If you believe you purchased genuine HP print cartridges, go to:
www.hp.com/go/anticounterfeit
For more information, see:
“Replace the print cartridges” on page 99
Cause:
The product detected that a non-HP print cartridge was installed.
Printing in ink-backup mode
Solution: If you receive the ink-backup mode message and two print cartridges are
installed in the product, verify that the protective piece of plastic tape has been
removed from each print cartridge. When plastic tape covers the print cartridge
contacts, the product cannot detect that the print cartridge is installed.
Troubleshooting
1
Copper-colored contacts
2
Plastic tape with pink pull tab (must be removed before installing)
3
Ink nozzles under tape
Cause: When the product detected that only one print cartridge is installed, inkbackup mode is initiated. This printing mode lets you print with a single print cartridge,
but it slows the product and affects the quality of printouts.
Print cartridge is missing, incorrectly installed, or not intended for your product
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•
254
Solution 1: Insert the print cartridges
Solution 2: Remove the tape from the print cartridges
Troubleshooting
•
•
Solution 3: Remove and reinsert the print cartridges
Solution 4: Contact HP support
Solution 1: Insert the print cartridges
Solution: One or both of the print cartridges is missing. Remove and reinsert the
print cartridges and verify that they are fully inserted and locked in place. If the
problem persists, clean the contacts of the print cartridges.
For more information, see:
“Clean the print cartridge contacts” on page 108
Cause: The print cartridge was missing.
If this did not solve the issue, try the next solution.
Solution 2: Remove the tape from the print cartridges
1
Copper-colored contacts
2
Plastic tape with pink pull tab (must be removed before installing)
3
Ink nozzles under tape
Troubleshooting
Solution: Check each print cartridge. The tape might have been removed from the
copper-colored contacts, but still might cover the ink nozzles. If the tape is still
covering the ink nozzles, carefully remove the tape from the print cartridges. Do not
touch the ink nozzles or the copper-colored contacts.
Cause: Protective tape was covering the print cartridges.
If this did not solve the issue, try the next solution.
Errors
255
Chapter 14
Solution 3: Remove and reinsert the print cartridges
Solution: One or both of the print cartridges are not installed or are installed
incorrectly. Remove and reinsert the print cartridges and verify that they are fully
inserted and locked in place. If the problem persists, clean the copper-colored
contacts of the print cartridges.
For more information, see:
“Clean the print cartridges” on page 107
Cause: One or both of the print cartridges were not installed or were installed
incorrectly.
If this did not solve the issue, try the next solution.
Solution 4: Contact HP support
Solution:
Contact HP support for service.
Go to: www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for information
on calling for technical support.
Cause:
The print cartridge was defective or not intended for use in this product.
Print cartridges missing or not detected
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•
•
Solution 1: Reinsert the print cartridges
Solution 2: Clean the print cartridge contacts
Solution 3: Replace the print cartridge
Troubleshooting
Solution 1: Reinsert the print cartridges
Solution: Remove and reinsert the print cartridges and verify that they are fully
inserted and locked in place.
256
Troubleshooting
Also, make sure the print cartridges are installed into the correct slots.
To make sure the print cartridges are installed correctly
1. Make sure the product is turned on.
CAUTION: If the product is turned off when you open the print cartridge door
to access the print cartridges, it will not release the cartridges for changing.
You might damage the product if the print cartridges are not docked safely
when you try to remove them.
2. Open the print cartridge door.
The print carriage moves to the far right side of the product.
Troubleshooting
3. Check to make sure you are using the correct print cartridges for your product.
For a list of compatible print cartridges, see the printed documentation that came
with the product.
Errors
257
Chapter 14
4. Remove the black print cartridge from the slot on the right. Do not touch the ink
nozzles or the copper-colored contacts. Check for possible damage to the coppercolored contacts or ink nozzles.
Make sure the clear plastic tape has been removed. If it is still covering the ink
nozzles, gently remove the clear plastic tape by using the pink pull tab. Make sure
you do not remove the copper colored tape containing the electrical contacts.
1
Copper-colored contacts
2
Plastic tape with pink pull tab (must be removed before installing)
3
Ink nozzles under tape
5. Reinsert the print cartridge by sliding it forward into the slot on the right. Then
push the print cartridge forward until it clicks into the socket.
Troubleshooting
6. Repeat steps 1 and 2 for the tri-color print cartridge on the left side.
Cause:
The indicated print cartridges were installed incorrectly.
If this did not solve the issue, try the next solution.
Solution 2: Clean the print cartridge contacts
Solution:
258
Troubleshooting
Clean the print cartridge contacts.
Make sure you have the following materials available:
•
Dry foam rubber swabs, lint-free cloth, or any soft material that will not come apart
or leave fibers.
TIP: Coffee filters are lint-free and work well for cleaning print cartridges.
•
Distilled, filtered, or bottled water (tap water might contain contaminants that can
damage the print cartridges).
CAUTION: Do not use platen cleaners or alcohol to clean the print cartridge
contacts. These can damage the print cartridge or the product.
For more information, see:
“Clean the print cartridge contacts” on page 108
Cause: The print cartridge contacts needed to be cleaned.
If this did not solve the issue, try the next solution.
Solution 3: Replace the print cartridge
Solution: Replace the indicated print cartridge. You can also remove the indicated
print cartridge and print using ink-backup mode.
NOTE: During ink-backup mode, the product can only print jobs from the
computer. You cannot initiate a print job from the control panel (such as printing
a photo from a memory card).
•
•
If the end of warranty date has been reached, purchase a new print cartridge.
If the end of warranty date has not been reached, contact HP support. Go to
www.hp.com/support. If prompted, choose your country/region, and then click
Contact HP for information on calling for technical support.
For more information, see:
“Print cartridge warranty information” on page 269
Cause: The print cartridge was damaged.
Incompatible print cartridges
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•
Solution 1: Check the print cartridge
Solution 2: Contact HP support for service
Errors
259
Troubleshooting
Check to see if your print cartridge is still under warranty and end of warranty date
has not been reached.
Chapter 14
Solution 1: Check the print cartridge
Solution: Check to make sure you are using the correct print cartridges for your
product. For a list of compatible print cartridges, see the printed documentation that
came with the product.
If you are using print cartridges that are not compatible with the product, replace the
indicated print cartridges with print cartridges that are compatible.
If it appears that you are using the correct print cartridges, proceed to the next
solution.
For more information, see:
“Replace the print cartridges” on page 99
Cause:
The indicated print cartridges were not compatible with the product.
If this did not solve the issue, try the next solution.
Solution 2: Contact HP support for service
Solution: If you have completed all of the steps provided in the previous solutions
and are still having a problem, contact HP support for service.
Go to: www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for technical
support.
Cause:
The print cartridges were not intended for use in this product.
Print cartridge is not intended for use in this product
Solution:
Contact HP support for service.
Go to: www.hp.com/support.
Troubleshooting
If prompted, choose your country/region, and then click Contact HP for information
on calling for technical support.
Cause:
The print cartridge was not intended for use in this product.
Print cartridges in wrong slot
Solution: Remove and reinsert the print cartridges and verify that they are fully
inserted and locked in place.
260
Troubleshooting
Also, make sure the print cartridges are installed into the correct slots.
To make sure the print cartridges are installed correctly
1. Make sure the product is turned on.
CAUTION: If the product is turned off when you open the print cartridge door
to access the print cartridges, it will not release the cartridges for changing.
You might damage the product if the print cartridges are not docked safely
when you try to remove them.
2. Open the print cartridge door.
The print carriage moves to the far right side of the product.
Troubleshooting
3. Check to make sure you are using the correct print cartridges for your product.
For a list of compatible print cartridges, see the printed documentation that came
with the product.
Errors
261
Chapter 14
4. Remove the black print cartridge from the slot on the right. Do not touch the ink
nozzles or the copper-colored contacts. Check for possible damage to the coppercolored contacts or ink nozzles.
Make sure the clear plastic tape has been removed. If it is still covering the ink
nozzles, gently remove the clear plastic tape by using the pink pull tab. Make sure
you do not remove the copper colored tape containing the electrical contacts.
1
Copper-colored contacts
2
Plastic tape with pink pull tab (must be removed before installing)
3
Ink nozzles under tape
5. Reinsert the print cartridge by sliding it forward into the slot on the right. Then
push the print cartridge forward until it clicks into the socket.
Troubleshooting
6. Repeat steps 1 and 2 for the tri-color print cartridge on the left side.
NOTE: If the print cartridges are installed in the wrong slots and you cannot
remove them from the product, contact HP support for service.
Go to: www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for
information on calling for technical support.
262
Troubleshooting
Cause: The indicated print cartridges were installed incorrectly.
Print cartridge problem
The message might indicate which cartridge is causing the problem. If so, try the following
solutions to resolve the issue. Solutions are listed in order, with the most likely solution
first. If the first solution does not solve the problem, continue trying the remaining solutions
until the issue is resolved.
If the message does not indicate which cartridge is causing the problem, follow these
steps to determine which cartridge is the problem cartridge. After you determine which
cartridge is the problem cartridge, continue with the first solution.
To determine which print cartridge is having the problem
1. Make sure the product is on.
CAUTION: If the product is turned off when you open the print cartridge door to
access the print cartridges, it will not release the cartridges for changing. You
might damage the product if the print cartridges are not docked safely when you
try to remove them.
3. Check to make sure you are using the correct print cartridges for your product. For a
list of compatible print cartridges, see the printed documentation that came with the
product.
Errors
263
Troubleshooting
2. Open the print cartridge door.
The print carriage moves to the far right side of the product.
Chapter 14
4. Remove the black print cartridge from the slot on the right.
Press down on the cartridge to release it, and then pull it toward you out of the slot.
1
Tri-color print cartridge
2
Black print cartridge
5. Close the print cartridge door.
6. Check to see if the error has been resolved.
• If the error has been resolved, then there is a problem with the black print
cartridge.
• If the error has not been resolved, continue to the next step.
7. Open the print cartridge door and reinsert the black print cartridge by sliding it forward
into the slot on the right. Then push the print cartridge forward until it clicks into the
slot.
Troubleshooting
8. Remove the tri-color print cartridge from the slot on the left.
Press down on the cartridge to release it, and then pull it toward you out of the slot.
9. Close the print cartridge door.
264
Troubleshooting
10. Check to see if the error has been resolved.
• If the error has been resolved, then there is a problem with the tri-color print
cartridge.
• If the error has not been resolved, then there is a problem with both print
cartridges.
11. Open the print cartridge door and reinsert the tri-color print cartridge by sliding it
forward into the slot on the left. Then push the print cartridge forward until it clicks into
the slot.
12. Close the print cartridge door.
•
•
•
Solution 1: Remove and reinsert the print cartridges
Solution 2: Clean the print cartridge contacts
Solution 3: Replace the print cartridge
Solution 1: Remove and reinsert the print cartridges
Solution: Remove and reinsert the print cartridges and verify that they are fully
inserted and locked in place.
Also, make sure the print cartridges are installed into the correct slots.
To make sure the print cartridges are installed correctly
1. Make sure the product is turned on.
CAUTION: If the product is turned off when you open the print cartridge door
to access the print cartridges, it will not release the cartridges for changing.
You might damage the product if the print cartridges are not docked safely
when you try to remove them.
Troubleshooting
2. Open the print cartridge door.
The print carriage moves to the far right side of the product.
3. Check to make sure you are using the correct print cartridges for your product.
For a list of compatible print cartridges, see the printed documentation that came
with the product.
Errors
265
Chapter 14
4. Remove the black print cartridge from the slot on the right. Do not touch the ink
nozzles or the copper-colored contacts. Check for possible damage to the coppercolored contacts or ink nozzles.
Make sure the clear plastic tape has been removed. If it is still covering the ink
nozzles, gently remove the clear plastic tape by using the pink pull tab. Make sure
you do not remove the copper colored tape containing the electrical contacts.
1
Copper-colored contacts
2
Plastic tape with pink pull tab (must be removed before installing)
3
Ink nozzles under tape
5. Reinsert the print cartridge by sliding it forward into the slot on the right. Then
push the print cartridge forward until it clicks into the socket.
Troubleshooting
6. Repeat steps 1 and 2 for the tri-color print cartridge on the left side.
Cause:
The indicated print cartridges were installed incorrectly.
If this did not solve the issue, try the next solution.
Solution 2: Clean the print cartridge contacts
Solution: Clean the print cartridge contacts on the print cartridges that are
experiencing the problem.
266
Troubleshooting
Make sure you have the following materials available:
•
Dry foam rubber swabs, lint-free cloth, or any soft material that will not come apart
or leave fibers.
TIP: Coffee filters are lint-free and work well for cleaning print cartridges.
•
Distilled, filtered, or bottled water (tap water might contain contaminants that can
damage the print cartridges).
CAUTION: Do not use platen cleaners or alcohol to clean the print cartridge
contacts. These can damage the print cartridge or the product.
For more information, see:
“Clean the print cartridge contacts” on page 108
Cause: The print cartridge contacts needed to be cleaned.
If this did not solve the issue, try the next solution.
Solution 3: Replace the print cartridge
Solution: Replace the print cartridges that are experiencing the problem. If only one
of the print cartridges is experiencing the problem, you can also remove it and print
using ink-backup mode.
NOTE: During ink-backup mode, the product can only print jobs from the
computer. You cannot initiate a print job from the control panel (such as printing
a photo from a memory card).
Cause: One or both of the print cartridges were having a problem.
Solution: Check the print quality of the current print job. If it is satisfactory, follow
the prompts on the display to continue.
HP recommends that you have an new print cartridge available, to avoid printing
delays.
NOTE: Ink levels might not be available for the indicated print cartridges.
Cause: The genuine HP ink cartridge was previously used in some other product.
Original HP ink depleted
Solution: Follow the prompts on the display to continue, or replace the indicated
print cartridges with genuine HP cartridges.
HP recommends that you use genuine HP print cartridges. Genuine HP print
cartridges are designed and tested with HP printers to help you easily produce great
results, time after time.
Errors
267
Troubleshooting
Previously used genuine HP cartridge installed
Chapter 14
NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Printer
service or repairs required as a result of using of a non-HP supply will not be
covered under warranty.
If you believe you purchased genuine HP print cartridges, go to:
www.hp.com/go/anticounterfeit
For more information, see:
“Replace the print cartridges” on page 99
Cause:
Troubleshooting
268
Troubleshooting
The original HP ink in the indicated print cartridges had been depleted.
15 HP warranty and support
Hewlett-Packard provides Internet and phone support for the HP All-in-One.
This section contains the following topics:
Warranty
•
•
Print cartridge warranty information
•
•
Support process
Before you call HP support
•
HP support by phone
•
•
Additional warranty options
HP Quick Exchange Service (Japan)
•
HP Korea customer support
•
•
Prepare the HP All-in-One for shipment
Pack the HP All-in-One
Warranty
For more information about the warranty, see the printed documentation that came with the product.
Print cartridge warranty information
The HP cartridge warranty is applicable when the product is used in its designated HP printing device.
This warranty does not cover HP ink products that have been refilled, remanufactured, refurbished,
misused, or tampered with.
During the warranty period the product is covered as long as the HP ink is not depleted and the end
of warranty date has not been reached. The end of warranty date, in YYYY/MM/DD format, may be
found on the product as indicated:
For a copy of the HP Limited Warranty Statement, see the printed documentation that came with the
product.
If you have a problem, follow these steps:
1. Check the documentation that came with the product.
2. Visit the HP online support Web site at www.hp.com/support. HP online support is available to
all HP customers. It is the fastest source for up-to-date product information and expert
assistance and includes the following features:
•
Fast access to qualified online support specialists
•
Software and driver updates for the product
Support process
269
HP warranty and support
Support process
Chapter 15
3.
•
Valuable product and troubleshooting information for common problems
•
Proactive product updates, support alerts, and HP newsgrams that are available when you
register the product
Call HP support. Support options and availability vary by product, country/region, and language.
Before you call HP support
Software programs from other companies might be included with the HP All-in-One. If you experience
problems with any of those programs, you will receive the best technical assistance by calling the
experts at that company.
If you need to contact HP support, do the following before you call:
1. Make sure that:
a.
The product is plugged in and turned on.
b. The specified print cartridges are installed correctly.
c.
2.
The recommended paper is properly loaded in the input tray.
Reset the product:
a.
Turn off the product by pressing the On button.
b. Unplug the power cord from the back of the product.
c.
Plug the power cord back into the product.
d. Turn on the product by pressing the On button.
3.
To find support and warranty information, go to the HP Web site at www.hp.com/support. If
prompted, choose your country/region, and then click Contact HP for information on calling for
technical support.
Check the HP Web site for updated information or troubleshooting tips for the product.
4.
If you are still experiencing problems and need to speak with an HP support representative, do
the following:
a.
Have the specific name of the product, as it appears on the control panel, available.
b. Print a self-test report.
c. Make a color copy to have available as a sample printout.
d. Be prepared to describe your problem in detail.
e.
Have your serial number ready.
You can view the serial number by looking at the sticker on the rear side of the product. The
serial number is the 10-character code in the upper left corner of the sticker.
NOTE: The device serial number can also be accessed using the HP Photosmart software.
To access the device serial number from the software, on the Windows taskbar, click
Start > All Programs > HP > HP Solution Center. On the Help page, click Technical
information under Tools.
5.
Call HP support. Be near the product when you call.
Related topics
“Print a self-test report” on page 114
HP warranty and support
HP support by phone
For a list of support phone numbers, see the printed documentation that came with the device.
This section contains the following topics:
270
•
Phone support period
•
Placing a call
•
After the phone support period
HP warranty and support
Phone support period
One year of phone support is available in North America, Asia Pacific, and Latin America (including
Mexico). To determine the duration of phone support in Europe, the Middle East, and Africa, go to
www.hp.com/support. Standard phone company charges apply.
Placing a call
Call HP support while you are in front of the computer and the product. Be prepared to provide the
following information:
•
Model number (located on the label on the front of the product)
•
Serial number (located on the back or bottom of the product)
•
Messages that appear when the situation occurs
•
Answers to these questions:
◦
Has this situation happened before?
◦
Can you re-create it?
◦
Did you add any new hardware or software to your computer at about the time that this
situation began?
◦
Did anything else occur prior to this situation (such as a thunderstorm, product was moved,
etc.)?
After the phone support period
After the phone support period, help is available from HP at an additional cost. Help may also be
available at the HP online support Web site: www.hp.com/support. Contact your HP dealer or call
the support phone number for your country/region to learn more about support options.
Additional warranty options
HP warranty and support
Extended service plans are available for the HP All-in-One at additional costs. Go to www.hp.com/
support, select your country/region and language, then explore the services and warranty area for
information about the extended service plans.
Additional warranty options
271
Chapter 15
HP Quick Exchange Service (Japan)
For instructions on how to pack your product for exchange, see “Pack the HP All-in-One”
on page 274.
HP Korea customer support
HP warranty and support
272
HP warranty and support
Prepare the HP All-in-One for shipment
If, after contacting HP support or returning to the point of purchase, you are requested to send the
HP All-in-One in for service, make sure you remove and keep the following items before returning
your device:
•
The print cartridges
•
The control panel faceplate
•
The power cord, USB cable, and any other cable connected to the HP All-in-One
CAUTION: The replacement HP All-in-One will not be shipped with a power cord. Store
the power cord in a safe place until the replacement HP All-in-One arrives.
•
Any paper loaded in the input tray
•
Remove any originals you might have loaded in the HP All-in-One
This section contains the following topics:
•
Remove the print cartridges before shipment
•
Remove the control panel faceplate
Remove the print cartridges before shipment
Before you return the HP All-in-One, make sure you remove your print cartridges.
NOTE: This information does not apply to customers in Japan. For information on service
options in Japan, see “HP Quick Exchange Service (Japan)” on page 272.
To remove print cartridges before shipment
1. Turn on the HP All-in-One and wait until the print carriage is idle and silent. If the HP All-in-One
will not turn on, skip this step and go to step 2.
2.
Open the print cartridge door.
3.
Remove the print cartridges from their slots.
NOTE: If the HP All-in-One does not turn on, you can unplug the power cord and then
manually slide the print carriage to the far right side to remove the print cartridges.
4.
Place the print cartridges in an airtight plastic container so they will not dry out, and put them
aside. Do not send them with the HP All-in-One unless the HP customer support call agent
instructs you to.
5.
Close the print cartridge door and wait a few minutes for the print carriage to move back to its
home position (on the left side).
NOTE: Make sure the scanner is idle and has returned to its parked position before turning
off the HP All-in-One.
6.
Press the On button to turn off the HP All-in-One.
Remove the control panel faceplate
NOTE: This information does not apply to customers in Japan. For information on service
options in Japan, see “HP Quick Exchange Service (Japan)” on page 272.
CAUTION: The HP All-in-One must be unplugged before following these steps.
Prepare the HP All-in-One for shipment
273
HP warranty and support
Remove the control panel faceplate before returning the HP All-in-One for repair.
Chapter 15
To remove the control panel faceplate
1. Press the On button to turn off the HP All-in-One.
2.
Unplug the power cord, and then disconnect it from the HP All-in-One. Do not return the power
cord with the HP All-in-One.
3.
Remove the control panel faceplate as follows:
a.
Place your hands on each side of the control panel faceplate.
b. Place the fingertips of your left hand in the small gap under the display, and then pry the
faceplate down and to the right.
4.
Retain the control panel faceplate. Do not return the control panel faceplate with the HP All-inOne.
CAUTION: The replacement HP All-in-One might not come with a control panel faceplate.
Store your control panel faceplate in a safe place, and when the replacement HP All-in-One
arrives, reattach your control panel faceplate. You must attach your control panel faceplate
to use the control panel functions on the replacement HP All-in-One.
NOTE: See the Start Here guide that came with the HP All-in-One for instructions on how
to attach your control panel faceplate. The replacement HP All-in-One might come with
instructions for setting up your device.
Pack the HP All-in-One
Complete the following steps once you have removed the print cartridges, removed the control panel
faceplate, turned off the HP All-in-One, and unplugged it.
To pack the HP All-in-One
1. If available, pack the HP All-in-One for shipment by using the original packing materials or the
packaging materials that came with your exchange device.
HP warranty and support
274
HP warranty and support
2.
If you do not have the original packaging materials, please use other adequate packaging
materials. Shipping damage caused by improper packaging and/or improper transportation is
not covered under the warranty.
Place the return shipping label on the outside of the box.
3.
Include the following items in the box:
•
A complete description of symptoms for service personnel (samples of print quality problems
are helpful).
A copy of the sales slip or other proof of purchase to establish the warranty coverage period.
•
Your name, address, and a phone number where you can be reached during the day.
HP warranty and support
•
Pack the HP All-in-One
275
Chapter 15
HP warranty and support
276
HP warranty and support
16 Technical information
Technical information
The technical specifications and international regulatory information for the HP All-in-One are
provided in this section.
For additional specifications, see the printed documentation that came with the HP All-in-One.
This section contains the following topics:
•
Specifications
•
Environmental product stewardship program
•
Regulatory notices
Specifications
Technical specifications for the HP All-in-One are provided in this section. For additional
specifications, see the printed documentation that came with the HP All-in-One.
System requirements
Software and system requirements are located in the Readme file.
For information about future operating system releases and support, visit the HP online support Web
site at www.hp.com/support.
Paper specifications
Type
Paper weight
Input tray*
Output tray†
Photo tray*
Plain paper
20 to 24 lb. (75 to
90 gsm)
Up to 125 (20 lb.
paper)
50 (20 lb. paper)
n/a
Legal paper
20 to 24 lb. (75 to
90 gsm)
Up to 100 (20 lb.
paper)
50 (20 lb. paper)
n/a
Cards
110 lb. index max
(200 gsm)
Up to 20
25
Up to 20
Envelopes
20 to 24 lb. (75 to
90 gsm)
Up to 15
15
n/a
Transparency film
n/a
Up to 40
25
n/a
Labels
n/a
Up to 40
25
n/a
5 x 7 inch (13 x 18 cm)
Photo paper
145 lb.
Up to 20
20
Up to 20
4 x 6 inch (10 x 15 cm)
Photo paper
145 lb.
Up to 20
20
Up to 20
8.5 x 11 inch (216 x 279
mm) Photo paper
n/a
Up to 40
25
n/a
*
†
(236 gsm)
(236 gsm)
Maximum capacity.
Output tray capacity is affected by the type of paper and the amount of ink you are using.
HP recommends emptying the output tray frequently.
*
NOTE: For a complete list of supported media sizes, see the printer driver.
Specifications
277
Chapter 16
Print specifications
•
Print speeds vary according to the complexity of the document
•
Panorama-size printing
•
•
Method: drop-on-demand thermal inkjet
Language: PCL3 GUI
Technical information
Copy specifications
•
Copy resolution up to 4800x1200 optimized dpi output using a scan resolution of 1200x1200ppi
•
•
Digital image processing
Up to 50 copies from original (varies by model)
•
Zoom to 400%, fit to page
•
Copy speeds vary according to the complexity of the document
Scan specifications
•
Image editor included
•
Integrated OCR software automatically converts scanned text to editable text (if installed)
•
Twain-compliant interface
•
•
Resolution: up to 1200 x 2400 dpi optical (varies by model); 19200 dpi enhanced (software)
Color: 48-bit color, 8-bit grayscale (256 levels of gray)
•
Maximum scan size from glass: 21.6 x 29.7 cm (8.5 x 11.7 inches)
Print resolution
To find out about the printer resolution, see the printer software. For more information, see “View
the print resolution” on page 53.
Print cartridge yield
Visit www.hp.com/pageyield for more information on estimated cartridge yields.
Acoustic information
If you have Internet access, you can get acoustic information from the HP Web site. Go to:
www.hp.com/support.
Environmental product stewardship program
Hewlett-Packard is committed to providing quality products in an environmentally sound manner.
Design for recycling has been incorporated into this product. The number of materials has been kept
to a minimum while ensuring proper functionality and reliability. Dissimilar materials have been
designed to separate easily. Fasteners and other connections are easy to locate, access, and
remove using common tools. High priority parts have been designed to access quickly for efficient
disassembly and repair.
For more information, visit HP’s Commitment to the Environment Web site at:
www.hp.com/hpinfo/globalcitizenship/environment/index.html
This section contains the following topics:
•
•
•
•
•
•
•
Paper use
Plastics
Material safety data sheets
Recycling program
HP inkjet supplies recycling program
Energy Star® notice
Disposal of waste equipment by users in private households in the European Union
Paper use
This product is suited for the use of recycled paper according to DIN 19309 and EN 12281:2002.
278
Technical information
Plastics
Plastic parts over 25 grams are marked according to international standards that enhance the ability
to identify plastics for recycling purposes at the end of product life.
Material safety data sheets (MSDS) can be obtained from the HP Web site at:
www.hp.com/go/msds
Recycling program
HP offers an increasing number of product return and recycling programs in many countries/regions,
and partners with some of the largest electronic recycling centers throughout the world. HP
conserves resources by reselling some of its most popular products. For more information regarding
recycling of HP products, please visit:
www.hp.com/hpinfo/globalcitizenship/environment/recycle/
HP inkjet supplies recycling program
HP is committed to protecting the environment. The HP Inkjet Supplies Recycling Program is
available in many countries/regions, and lets you recycle used print cartridges and ink cartridges
free of charge. For more information, go to the following Web site:
www.hp.com/hpinfo/globalcitizenship/environment/recycle/
Energy Star® notice
This product is designed to reduce power consumption and save natural resources without
compromising product performance. It has been designed to reduce total energy consumption both
during operation and when the product is not active. This product qualifies for ENERGY STAR®
which is a voluntary program established to encourage the development of energy-efficient office
products.
ENERGY STAR is a U.S. registered service mark of the U.S. EPA. As an ENERGY STAR partner,
HP has determined that this product meets ENERGY STAR guidelines for energy efficiency.
For more information on ENERGY STAR guidelines, go to the following Web site:
www.energystar.gov
Environmental product stewardship program
279
Technical information
Material safety data sheets
Chapter 16
English
Français
Deutsch
Italiano
Español
Eliminación de residuos de aparatos eléctricos y electrónicos por parte de usuarios domésticos en la Unión Europea
Este símbolo en el producto o en el embalaje indica que no se puede desechar el producto junto con los residuos domésticos. Por el contrario, si debe eliminar este tipo de residuo, es
responsabilidad del usuario entregarlo en un punto de recogida designado de reciclado de aparatos electrónicos y eléctricos. El reciclaje y la recogida por separado de estos residuos
en el momento de la eliminación ayudará a preservar recursos naturales y a garantizar que el reciclaje proteja la salud y el medio ambiente. Si desea información adicional sobre los
lugares donde puede dejar estos residuos para su reciclado, póngase en contacto con las autoridades locales de su ciudad, con el servicio de gestión de residuos domésticos o con la
tienda donde adquirió el producto.
Česky
Likvidace vysloužilého zařízení uživateli v domácnosti v zemích EU
Tato značka na produktu nebo na jeho obalu označuje, že tento produkt nesmí být likvidován prostým vyhozením do běžného domovního odpadu. Odpovídáte za to, že vysloužilé
zařízení bude předáno k likvidaci do stanovených sběrných míst určených k recyklaci vysloužilých elektrických a elektronických zařízení. Likvidace vysloužilého zařízení samostatným
sběrem a recyklací napomáhá zachování přírodních zdrojů a zajišťuje, že recyklace proběhne způsobem chránícím lidské zdraví a životní prostředí. Další informace o tom, kam můžete
vysloužilé zařízení předat k recyklaci, můžete získat od úřadů místní samosprávy, od společnosti provádějící svoz a likvidaci domovního odpadu nebo v obchodě, kde jste produkt
zakoupili.
Dansk
Bortskaffelse af affaldsudstyr for brugere i private husholdninger i EU
Dette symbol på produktet eller på dets emballage indikerer, at produktet ikke må bortskaffes sammen med andet husholdningsaffald. I stedet er det dit ansvar at bortskaffe affaldsudstyr
ved at aflevere det på dertil beregnede indsamlingssteder med henblik på genbrug af elektrisk og elektronisk affaldsudstyr. Den separate indsamling og genbrug af dit affaldsudstyr på
tidspunktet for bortskaffelse er med til at bevare naturlige ressourcer og sikre, at genbrug finder sted på en måde, der beskytter menneskers helbred samt miljøet. Hvis du vil vide mere
om, hvor du kan aflevere dit affaldsudstyr til genbrug, kan du kontakte kommunen, det lokale renovationsvæsen eller den forretning, hvor du købte produktet.
Nederlands
Afvoer van afgedankte apparatuur door gebruikers in particuliere huishoudens in de Europese Unie
Dit symbool op het product of de verpakking geeft aan dat dit product niet mag worden afgevoerd met het huishoudelijk afval. Het is uw verantwoordelijkheid uw afgedankte apparatuur
af te leveren op een aangewezen inzamelpunt voor de verwerking van afgedankte elektrische en elektronische apparatuur. De gescheiden inzameling en verwerking van uw afgedankte
apparatuur draagt bij tot het sparen van natuurlijke bronnen en tot het hergebruik van materiaal op een wijze die de volksgezondheid en het milieu beschermt. Voor meer informatie over
waar u uw afgedankte apparatuur kunt inleveren voor recycling kunt u contact opnemen met het gemeentehuis in uw woonplaats, de reinigingsdienst of de winkel waar u het product
hebt aangeschaft.
Eesti
Eramajapidamistes kasutuselt kõrvaldatavate seadmete käitlemine Euroopa Liidus
Kui tootel või toote pakendil on see sümbol, ei tohi seda toodet visata olmejäätmete hulka. Teie kohus on viia tarbetuks muutunud seade selleks ettenähtud elektri- ja elektroonikaseadmete
utiliseerimiskohta. Utiliseeritavate seadmete eraldi kogumine ja käitlemine aitab säästa loodusvarasid ning tagada, et käitlemine toimub inimeste tervisele ja keskkonnale ohutult.
Lisateavet selle kohta, kuhu saate utiliseeritava seadme käitlemiseks viia, saate küsida kohalikust omavalitsusest, olmejäätmete utiliseerimispunktist või kauplusest, kust te seadme
ostsite.
Suomi
Hävitettävien laitteiden käsittely kotitalouksissa Euroopan unionin alueella
Tämä tuotteessa tai sen pakkauksessa oleva merkintä osoittaa, että tuotetta ei saa hävittää talousjätteiden mukana. Käyttäjän velvollisuus on huolehtia siitä, että hävitettävä laite
toimitetaan sähkö- ja elektroniikkalaiteromun keräyspisteeseen. Hävitettävien laitteiden erillinen keräys ja kierrätys säästää luonnonvaroja. Näin toimimalla varmistetaan myös,
että kierrätys tapahtuu tavalla, joka suojelee ihmisten terveyttä ja ympäristöä. Saat tarvittaessa lisätietoja jätteiden kierrätyspaikoista paikallisilta viranomaisilta, jäteyhtiöiltä tai tuotteen
jälleenmyyjältä.
Ελληνικά
Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση
Το παρόν σύμβολο στον εξοπλισμό ή στη συσκευασία του υποδεικνύει ότι το προϊόν αυτό δεν πρέπει να πεταχτεί μαζί με άλλα οικιακά απορρίμματα. Αντίθετα, ευθύνη σας είναι να
απορρίψετε τις άχρηστες συσκευές σε μια καθορισμένη μονάδα συλλογής απορριμμάτων για την ανακύκλωση άχρηστου ηλεκτρικού και ηλεκτρονικού εξοπλισμού. Η χωριστή συλλογή και
ανακύκλωση των άχρηστων συσκευών θα συμβάλει στη διατήρηση των φυσικών πόρων και στη διασφάλιση ότι θα ανακυκλωθούν με τέτοιον τρόπο, ώστε να προστατεύεται η υγεία των
ανθρώπων και το περιβάλλον. Για περισσότερες πληροφορίες σχετικά με το πού μπορείτε να απορρίψετε τις άχρηστες συσκευές για ανακύκλωση, επικοινωνήστε με τις κατά τόπους αρμόδιες
αρχές ή με το κατάστημα από το οποίο αγοράσατε το προϊόν.
Magyar
A hulladékanyagok kezelése a magánháztartásokban az Európai Unióban
Ez a szimbólum, amely a terméken vagy annak csomagolásán van feltüntetve, azt jelzi, hogy a termék nem kezelhető együtt az egyéb háztartási hulladékkal. Az Ön feladata,
hogy a készülék hulladékanyagait eljuttassa olyan kijelölt gyűjtőhelyre, amely az elektromos hulladékanyagok és az elektronikus berendezések újrahasznosításával foglalkozik.
A hulladékanyagok elkülönített gyűjtése és újrahasznosítása hozzájárul a természeti erőforrások megőrzéséhez, egyúttal azt is biztosítja, hogy a hulladék újrahasznosítása az
egészségre és a környezetre nem ártalmas módon történik. Ha tájékoztatást szeretne kapni azokról a helyekről, ahol leadhatja újrahasznosításra a hulladékanyagokat, forduljon
a helyi önkormányzathoz, a háztartási hulladék begyűjtésével foglalkozó vállalathoz vagy a termék forgalmazójához.
Latviski
Lietotāju atbrīvošanās no nederīgām ierīcēm Eiropas Savienības privātajās mājsaimniecībās
Šis simbols uz ierīces vai tās iepakojuma norāda, ka šo ierīci nedrīkst izmest kopā ar pārējiem mājsaimniecības atkritumiem. Jūs esat atbildīgs par atbrīvošanos no nederīgās ierīces,
to nododot norādītajā savākšanas vietā, lai tiktu veikta nederīgā elektriskā un elektroniskā aprīkojuma otrreizējā pārstrāde. Speciāla nederīgās ierīces savākšana un otrreizējā pārstrāde
palīdz taupīt dabas resursus un nodrošina tādu otrreizējo pārstrādi, kas sargā cilvēku veselību un apkārtējo vidi. Lai iegūtu papildu informāciju par to, kur otrreizējai pārstrādei var
nogādāt nederīgo ierīci, lūdzu, sazinieties ar vietējo pašvaldību, mājsaimniecības atkritumu savākšanas dienestu vai veikalu, kurā iegādājāties šo ierīci.
Lietuviškai
Europos Sąjungos vartotojų ir privačių namų ūkių atliekamos įrangos išmetimas
Šis simbolis ant produkto arba jo pakuotės nurodo, kad produktas negali būti išmestas kartu su kitomis namų ūkio atliekomis. Jūs privalote išmesti savo atliekamą įrangą atiduodami ją
į atliekamos elektronikos ir elektros įrangos perdirbimo punktus. Jei atliekama įranga bus atskirai surenkama ir perdirbama, bus išsaugomi natūralūs ištekliai ir užtikrinama, kad įranga
yra perdirbta žmogaus sveikatą ir gamtą tausojančiu būdu. Dėl informacijos apie tai, kur galite išmesti atliekamą perdirbti skirtą įrangą kreipkitės į atitinkamą vietos tarnybą, namų ūkio
atliekų išvežimo tarnybą arba į parduotuvę, kurioje pirkote produktą.
Utylizacja zużytego sprzętu przez użytkowników domowych w Unii Europejskiej
Symbol ten umieszczony na produkcie lub opakowaniu oznacza, że tego produktu nie należy wyrzucać razem z innymi odpadami domowymi. Użytkownik jest odpowiedzialny za
dostarczenie zużytego sprzętu do wyznaczonego punktu gromadzenia zużytych urządzeń elektrycznych i elektronicznych. Gromadzenie osobno i recykling tego typu odpadów
przyczynia się do ochrony zasobów naturalnych i jest bezpieczny dla zdrowia i środowiska naturalnego. Dalsze informacje na temat sposobu utylizacji zużytych urządzeń można
uzyskać u odpowiednich władz lokalnych, w przedsiębiorstwie zajmującym się usuwaniem odpadów lub w miejscu zakupu produktu.
Português
Smaltimento di apparecchiature da rottamare da parte di privati nell'Unione Europea
Questo simbolo che appare sul prodotto o sulla confezione indica che il prodotto non deve essere smaltito assieme agli altri rifiuti domestici. Gli utenti devono provvedere allo
smaltimento delle apparecchiature da rottamare portandole al luogo di raccolta indicato per il riciclaggio delle apparecchiature elettriche ed elettroniche. La raccolta e il riciclaggio
separati delle apparecchiature da rottamare in fase di smaltimento favoriscono la conservazione delle risorse naturali e garantiscono che tali apparecchiature vengano rottamate
nel rispetto dell'ambiente e della tutela della salute. Per ulteriori informazioni sui punti di raccolta delle apparecchiature da rottamare, contattare il proprio comune di residenza,
il servizio di smaltimento dei rifiuti locale o il negozio presso il quale è stato acquistato il prodotto.
Descarte de equipamentos por usuários em residências da União Européia
Este símbolo no produto ou na embalagem indica que o produto não pode ser descartado junto com o lixo doméstico. No entanto, é sua responsabilidade levar os equipamentos
a serem descartados a um ponto de coleta designado para a reciclagem de equipamentos eletro-eletrônicos. A coleta separada e a reciclagem dos equipamentos no momento do
descarte ajudam na conservação dos recursos naturais e garantem que os equipamentos serão reciclados de forma a proteger a saúde das pessoas e o meio ambiente. Para obter mais
informações sobre onde descartar equipamentos para reciclagem, entre em contato com o escritório local de sua cidade, o serviço de limpeza pública de seu bairro ou a loja em que
adquiriu o produto.
Slovenčina
Entsorgung von Elektrogeräten durch Benutzer in privaten Haushalten in der EU
Dieses Symbol auf dem Produkt oder dessen Verpackung gibt an, dass das Produkt nicht zusammen mit dem Restmüll entsorgt werden darf. Es obliegt daher Ihrer Verantwortung, das
Gerät an einer entsprechenden Stelle für die Entsorgung oder Wiederverwertung von Elektrogeräten aller Art abzugeben (z.B. ein Wertstoffhof). Die separate Sammlung und das
Recyceln Ihrer alten Elektrogeräte zum Zeitpunkt ihrer Entsorgung trägt zum Schutz der Umwelt bei und gewährleistet, dass sie auf eine Art und Weise recycelt werden, die keine
Gefährdung für die Gesundheit des Menschen und der Umwelt darstellt. Weitere Informationen darüber, wo Sie alte Elektrogeräte zum Recyceln abgeben können, erhalten Sie bei
den örtlichen Behörden, Wertstoffhöfen oder dort, wo Sie das Gerät erworben haben.
Postup používateľov v krajinách Európskej únie pri vyhadzovaní zariadenia v domácom používaní do odpadu
Tento symbol na produkte alebo na jeho obale znamená, že nesmie by vyhodený s iným komunálnym odpadom. Namiesto toho máte povinnos odovzda toto zariadenie na zbernom
mieste, kde sa zabezpečuje recyklácia elektrických a elektronických zariadení. Separovaný zber a recyklácia zariadenia určeného na odpad pomôže chráni prírodné zdroje a
zabezpečí taký spôsob recyklácie, ktorý bude chráni ľudské zdravie a životné prostredie. Ďalšie informácie o separovanom zbere a recyklácii získate na miestnom obecnom úrade,
vo firme zabezpečujúcej zber vášho komunálneho odpadu alebo v predajni, kde ste produkt kúpili.
Slovenščina
Évacuation des équipements usagés par les utilisateurs dans les foyers privés au sein de l'Union européenne
La présence de ce symbole sur le produit ou sur son emballage indique que vous ne pouvez pas vous débarrasser de ce produit de la même façon que vos déchets courants.
Au contraire, vous êtes responsable de l'évacuation de vos équipements usagés et, à cet effet, vous êtes tenu de les remettre à un point de collecte agréé pour le recyclage des
équipements électriques et électroniques usagés. Le tri, l'évacuation et le recyclage séparés de vos équipements usagés permettent de préserver les ressources naturelles et de s'assurer
que ces équipements sont recyclés dans le respect de la santé humaine et de l'environnement. Pour plus d'informations sur les lieux de collecte des équipements usagés, veuillez contacter
votre mairie, votre service de traitement des déchets ménagers ou le magasin où vous avez acheté le produit.
Ravnanje z odpadno opremo v gospodinjstvih znotraj Evropske unije
Ta znak na izdelku ali embalaži izdelka pomeni, da izdelka ne smete odlagati skupaj z drugimi gospodinjskimi odpadki. Odpadno opremo ste dolžni oddati na določenem zbirnem
mestu za recikliranje odpadne električne in elektronske opreme. Z ločenim zbiranjem in recikliranjem odpadne opreme ob odlaganju boste pomagali ohraniti naravne vire in zagotovili,
da bo odpadna oprema reciklirana tako, da se varuje zdravje ljudi in okolje. Več informacij o mestih, kjer lahko oddate odpadno opremo za recikliranje, lahko dobite na občini,
v komunalnem podjetju ali trgovini, kjer ste izdelek kupili.
Svenska
Technical information
Disposal of Waste Equipment by Users in Private Households in the European Union
This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste. Instead, it is your responsibility to dispose of your waste
equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment. The separate collection and recycling of your waste equipment
at the time of disposal will help to conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment. For more information about where
you can drop off your waste equipment for recycling, please contact your local city office, your household waste disposal service or the shop where you purchased the product.
Polski
Disposal of waste equipment by users in private households in the European Union
Kassering av förbrukningsmaterial, för hem- och privatanvändare i EU
Produkter eller produktförpackningar med den här symbolen får inte kasseras med vanligt hushållsavfall. I stället har du ansvar för att produkten lämnas till en behörig återvinningsstation
för hantering av el- och elektronikprodukter. Genom att lämna kasserade produkter till återvinning hjälper du till att bevara våra gemensamma naturresurser. Dessutom skyddas både
människor och miljön när produkter återvinns på rätt sätt. Kommunala myndigheter, sophanteringsföretag eller butiken där varan köptes kan ge mer information om var du lämnar
kasserade produkter för återvinning.
Regulatory notices
The HP All-in-One meets product requirements from regulatory agencies in your country/region.
280
Technical information
This section contains the following topics:
Regulatory model identification number
For regulatory identification purposes, your product is assigned a Regulatory Model Number. The
Regulatory Model Number for your product is SNPRB-0821. This regulatory number should not be
confused with the marketing name (HP Photosmart C5500 All-in-One series, etc.) or product
numbers (Q8341A, etc.).
FCC statement
FCC statement
The United States Federal Communications Commission (in 47 CFR 15.105) has specified
that the following notice be brought to the attention of users of this product.
This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment
generates, uses and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation.
If this equipment does cause harmful interference to radio or television reception, which can
be determined by turning the equipment off and on, the user is encouraged to try to correct
the interference by one or more of the following measures:
•
•
•
•
Reorient the receiving antenna.
Increase the separation between the equipment and the receiver.
Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.
For further information, contact:
Manager of Corporate Product Regulations
Hewlett-Packard Company
3000 Hanover Street
Palo Alto, Ca 94304
(650) 857-1501
Modifications (part 15.21)
The FCC requires the user to be notified that any changes or modifications made to this
device that are not expressly approved by HP may void the user's authority to operate the
equipment.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following
two conditions: (1) this device may not cause harmful interference, and (2) this device must
accept any interference received, including interference that may cause undesired
operation.
Regulatory notices
281
Technical information
Regulatory model identification number
FCC statement
HP Photosmart C5500 All-in-One series declaration of conformity
•
•
•
Technical information
HP Photosmart C5500 All-in-One series declaration of conformity
Regulatory notices
283
Chapter 16
Technical information
284
Technical information
Index
C
10 x 15 cm photo paper
copy 87
specifications 277
13 x 18 cm photo paper
load 37
2 pages on 1, print 65
4 pages on 1, print 65
4 x 6 inch (10 x 15 cm)
borderless photos
print 58
4 x 6 inch photo paper
copy 87
5 x 7 inch photo paper, load 37
cancel
button 11
copy 92
print job 69
scan 84
carriage
jam 183
stalled 189
Carriage stall 245
cartridge 105
cartridges. See print cartridges
choose paper 34
clean
exterior 116
glass 115
lid backing 115
print cartridge contacts 108
print cartridge ink nozzle
area 111
print cartridges 107
color
dull 141
color graphics display
copy preview 86
crop original 91
shift margin 91
color tone, change in print 55
communication problems
test failed 243
two-way communication
lost 244
connection problems
device not found 242
HP All-in-One will not turn
on 120
control panel
buttons 10
features 10
overview 10
copy
blank 176
borderless has borders 176
cancel 92
crop 91
crop is wrong 175
A
A4 paper, load 37
addresses, print 67
after the support period 271
align print cartridges 106
alignment
failed 249
print cartridges 249
B
back arrow 11
best copy quality 88
blank
copy 176
scan 169
Bluetooth
accessibility 27
passkey authentication 27
print from a computer 24
security settings 27
Bluetooth, settings 26
booklet printing 63
borderless photos
copy has borders 176
crop is wrong 175
print 58
brightness, change in print 55
Browsing photos 20
buttons, control panel 10
default settings 89
fit to page fails 174
make a copy 85
margin shift 91
menu 12
missing information 174
number of copies 87
paper size 87
paper types,
recommended 87
photos, enhance 92
preview 86
quality 88
specifications 278
speed 88
text, enhance 92
troubleshooting 172
country/region, set 19
crop
borderless copy is
wrong 175
fails 233
crop an original 91
crop photos 76, 94
customer support
warranty 269, 271
Index
Symbols/Numerics
D
darken
copies 89
declaration of conformity
European Economic
Area 283
default printer, set as 52
default settings
restore 21
device
no response 151
not found 242
device address (Bluetooth) 26
device name (Bluetooth) 26
direction pad 11
disconnected error 234
Display
icons 12
285
display
change language 124
change measurements 125
sleep state 12
documents
edit scanned 83
reprint 93
scan 81
double-sided prints 62, 63
E
edit scanned images 83
Energy saving 21
envelopes
load 42
specifications 277
environment
Environmental product
stewardship program 278
error messages
memory cards 233
out of paper 238
reading or writing file 230
Index
F
factory defaults, restore 21
fast copy quality 88
fax
paper width incorrect 242
poor quality printouts 136
fax problems
poor print quality 136
file
invalid name 231
supported formats 231
unreadable 230
unsupported formats 231
firmware revision mismatch 189
fit to page 90
fit to page fails 174
G
glass
clean 115
greeting cards, load 44
H
Hagaki, load 40
help
menu 13
Home button 11
286
I
images
crop 76, 94
edit scanned 83
reprint 93
rotate 75, 94
scan 81
zoom 76, 94
improper shutdown 243
index cards, load 40
ink
drying time 237
low 161, 245
sprays inside HP All-inOne 162
streaks on the back of
paper 146
ink cartridges
HP ink depleted 267
ink levels
icons 12
ink levels, check 98
ink supplies
purchase 117
ink, removing ink from skin and
clothing 104
ink-backup mode 105
install software,
troubleshoot 119
invalid file name 231
iron-on transfers 66
J
jams, paper 49
L
labels
load 44
specifications 277
landscape orientation 54
language, set 19
legal paper
copy 87
load 37
specifications 277
letter paper
copy 87
load 37
specifications 277
lid backing, clean 115
lighten
copies 89
load
13 x 18 cm photo paper 37
5 x 7 inch photo paper 37
A4 paper 37
envelopes 42
full-size paper 37
greeting cards 44
Hagaki 40
index cards 40
iron-on transfers 44
labels 44
legal paper 37
letter paper 37
original 33
postcards 40
small-size photo paper 37
transparencies 44
M
maintain
print cartridge 105
maintenance
align print cartridges 106
cartridges 105
check ink levels 98
clean exterior 116
clean glass 115
clean lid backing 115
clean print cartridges 107
print cartridges 97
remove print cartridges 273
replace print cartridges 99
restore factory defaults 21
self-test report 114
make a copy 85
margins
incorrect 158
text or graphic cut off 159
media. See paper
memory cards
digital camera cannot
read 163
error message 233
file unreadable 230
HP All-in-Onecannot
read 164
insert 74
photos missing 231
save files to computer 74
scan to 82
slots 71
troubleshoot 162
Menu button 11
menus
copy 12
help 13
scan to 13
setup 13
missing
information from copy 174
text from scan 170
N
normal copy quality 88
number of copies 87
O
OK button 11
on button 11
order
ink supplies 117
print cartridges 117
out of paper 238
overheads, print 67
P
page order 65
paper
choose 34
feed fails 147
incompatible types 36
jam 188, 240
jams 49, 131
load 37
misfeed 240
out of 238
recommended copy
types 87
recommended sizes for
printing 52
recommended types 34, 35
size incorrect 241
specifications 277
tips 132
type incorrect 241
width incorrect 242
paper size
copy setting 87
paper type 53
passkey (Bluetooth) 26
phone numbers, support 270
phone support 270
phone support period
period for support 271
photo
photos menu 13
Photo browsing 20
photo paper
copy 87
load 37
specifications 277
photos
add a frame 75
add color effect 75
adjust brightness 75
crop 76, 94
edit scanned 83
flip horizontal 75
ink sprays 162
missing 231
photo print cartridge 103
print borderless 58
print on photo paper 59
remove red-eye 75
rotate 75, 94
zoom 76, 94
Pictbridge 71
poor fax printout quality 136
poor printout quality 133
portrait orientation 54
postcards
load 40
posters 68
Power saving 21
preview copy 86
preview print job 55
print
2 or 4 pages on 1 65
addresses 67
blank printout 161
booklet 63
borderless fails 150
borderless photos 58
both sides of page 62
cancel job 69
correct order 65
distorted printout 138
envelopes 67
envelopes print
incorrectly 150
faded 141
from computer 51
from software application 51
iron-on transfers 66
labels 67
margins incorrect 158, 159
meaningless characters 154
multiple pages on one
sheet 65
nothing happens 154
on photo paper 59
onto a CD/DVD 61
posters 68
preview 55
print options 52, 56
quality, troubleshoot 133,
136, 139, 144
reverse images 66
reversed page order 157
self-test report 114
special print jobs 58
specifications 278
transparencies 67
troubleshooting 149
vertical streaks 145
Web pages 69
print cartridge protector 103
print cartridges
align 106, 249
check ink levels 98
clean 107
clean contacts 108
clean ink nozzle area 111
damaged 256
error message 254, 256
handle 98
incorrect 254
low ink 161
low on ink 245
missing 256
non-HP ink 253
order 117
part names 98
photo print cartridge 103
previously used 267
remove 273
replace 99
store 103
print quality
smeared ink 133
print settings
brightness 55
color tone 55
layout 54
orientation 54
paper size 52
paper type 53
print quality 133
quality 54
reduce/enlarge 55
287
Index
Index
resizing options 55
resolution 54
saturation 55
speed 54
printing
with one ink cartridge 105
Printing Shortcuts tab 56
problems
copy 172
error messages 182
print 149
scan 167
Q
quality
print 54
quality, copy 88
R
Index
Readme file 119
recycle
ink cartridges 279
red-eye, remove 75
reduce/enlarge
resize 90
regulatory notices
declaration of conformity
(European Economic
Area) 283
regulatory model
identification number 281
reinstall software 130
remove print cartridges 273
removing ink from skin and
clothing 104
replace print cartridges 99
reports
print cartridges 105
self-test 114
reprint
documents 93
features 93
photos 93
resolution
print 54
restore factory settings 21
rotate photos 75, 94
S
saturation, change in print 55
288
save
photos to computer 74
scanned image 81
scan
blank 169
button 11
cancel 84
crop incorrect 169
documents 81
edit image 83
fails 168, 169
features 81
from control panel 81
halts 168
page layout incorrect 170
photos 81
save to computer 81
save to memory card 82
scan specifications 278
stop 84
text appears as dotted
lines 170
text format incorrect 170
text incorrect 170
to memory card 82
troubleshooting 167
scan glass
clean 115
scan to
menu 13
security
Bluetooth 26
Bluetooth adapter 27
self-test report 114
set
print options 52, 56
settings
Bluetooth 26
country/region 19
language 19
setup
button 11
menu 13
shift left margin 91
ship your device 273
sleep state 12
smeared ink 133
software application, print
from 51
software installation
reinstall 130
uninstall 130
speed
copy 88
print 54
start copy black 11
start copy color 11
stop
copy 92
print job 69
scan 84
Store Demo 22
support
contact 270
support process 269
system requirements 277
T
T-shirt transfers. See iron-on
transfers
technical information
copy specifications 278
paper specifications 277
print specifications 278
scan specifications 278
system requirements 277
telephone numbers,
support 270
text
cut off 159
dotted lines on scan 170
enhance on copies 92
incorrect format on
scan 170
incorrect or missing on
scan 170
jagged 148
meaningless characters 154
not filled in 136
smooth fonts 148
Tips Slideshow 22
transparencies
copy 87
load 44
specifications 277
troubleshoot
cd/dvd print 177
fax problems 136
incorrect
measurements 125
jams, paper 49
language, display 124
print quality 133
Readme file 119
Index
setup 119
USB cable 122
troubleshooting
copy 172
error messages 182
memory card 162
print 149
scan 167
two-sided prints 62, 63
U
uninstall software 130
USB cable
communication lost 244
USB cable installation 122
V
visibility (Bluetooth) 26
W
warranty 269, 271
Web pages, print 69
Z
Index
zoom
button 11
buttons 76, 94
photos 76, 94
289
Index
290
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