HP Photosmart D5463, Photosmart D5400 Printer series User's manual

HP Photosmart D5463, Photosmart D5400 Printer series User's manual
HP Photosmart D5400 series
Basics Guide
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1
HP Photosmart overview
The HP Photosmart at a glance.................................................................................................2
Control panel features................................................................................................................3
Find more information.................................................................................................................4
Load paper.................................................................................................................................4
Avoid paper jams........................................................................................................................7
Print directly onto a CD/DVD......................................................................................................7
Print a photo on photo paper......................................................................................................9
Replace the ink cartridges........................................................................................................10
2
Troubleshooting and support
Uninstall and reinstall the software...........................................................................................13
Hardware setup troubleshooting...............................................................................................14
Clear paper jams......................................................................................................................15
CD/DVD print troubleshooting..................................................................................................16
Information on ink cartridges and the print head......................................................................19
Support process.......................................................................................................................20
3
Technical information
System requirements................................................................................................................21
Product specifications...............................................................................................................21
Regulatory notices....................................................................................................................21
Warranty...................................................................................................................................22
1
Contents
Contents
1
HP Photosmart overview
Use the HP Photosmart to print photos from a memory card or print directly on the surface
of specially coated CDs and DVDs. You can access many HP Photosmart functions
directly from the control panel, without turning on your computer.
NOTE: This guide introduces basic operations and troubleshooting, as well as
provides information for contacting HP support and ordering supplies.
The onscreen Help details the full range of features and functions, including use of
the HP Photosmart Software that came with the HP Photosmart.
The HP Photosmart at a glance
Overview
2
Label
Description
1
Color graphics display (also referred to as the display)
2
Control panel
3
Memory card slots and Photo light
4
Front USB port
5
Output tray
6
Paper tray extender (also referred to as the tray extender)
7
CD/DVD holder storage area
8
CD/DVD holder
9
Main input tray (also referred to as the input tray)
10
Photo tray
11
CD/DVD tray
12
Ink cartridge access door
HP Photosmart overview
(continued)
Label
Description
13
Rear door
14
Rear USB port
15
Power connection*
* Use only with the power adapter supplied by HP.
Control panel features
Label
Icon
Overview
The following diagram and related table provide a quick reference to the HP Photosmart
control panel features.
Name and Description
1
Color graphics display (also referred to as the display): Shows photos on a memory
card. Also shows status and error messages.
2
Attention light: Indicates a problem occurred. See the display for more information.
3
Left arrow: The left arrow button returns to the previous display screen or photo on
the memory card.
4
OK: Selects a photo for printing or selects a menu option.
5
Right arrow: The right arrow button advances to the next display screen or photo on
the memory card.
6
Print Photos: Prints the photos selected on your memory card. If no photos are
currently selected, the product prints the photo currently showing on the display.
7
Red-Eye Removal: Turns the Red-Eye Removal feature On or Off. This feature turns
on when a memory card is inserted. The product automatically corrects red-eye
coloring in the photo currently shown on the display.
8
Cancel: Stops the current operation and returns to the main screen.
9
On: Turns the product on or off. When the product is off, a minimal amount of power
is still used. To completely remove power, turn off the product, and then unplug the
power cord.
Control panel features
3
Chapter 1
Find more information
A variety of resources, both printed and onscreen, provide information about setting up
and using the HP Photosmart.
Setup Guide
The Setup Guide provides instructions for setting up your HP Photosmart and installing
software. Make sure you follow the steps in the Setup Guide in order.
If you have problems during setup, see Troubleshooting in the last section of the Setup
Guide, or see “Troubleshooting and support” on page 13 in this guide.
Onscreen Help
The onscreen Help provides detailed instructions on features of your HP Photosmart that
are not described in this guide, including features that are only available using the
software you installed with your HP Photosmart. The onscreen Help also provides
regulatory and environmental information.
Overview
To access the onscreen Help
• Windows: Click Start > All Programs > HP > Photosmart D5400 series > Help.
To install the onscreen Help, insert the software CD in your computer and follow the
onscreen instructions.
• Macintosh: Click Help > Mac Help > Library > HP Product Help.
HP Web site
If you have Internet access, you can get help and support from the HP Web site at
www.hp.com/support. This Web site offers technical support, drivers, supplies, and
ordering information.
Load paper
You can load many different types and sizes of paper in the HP Photosmart, including
letter or A4 paper, photo paper, transparencies, and envelopes. For more information,
see the onscreen Help.
To load full-size paper
1. Raise the output tray to load paper into the main input tray.
2. Slide the paper-width guide to its outermost position.
4
HP Photosmart overview
TIP: Tap a stack of paper on a flat surface to align the edges. Make sure all the
paper in the stack is the same size and type and free of rips, dust, wrinkles, and
curled or bent edges.
CAUTION: Make sure that the product is idle and silent when you load paper
into the main input tray. If the product is servicing the ink cartridges or otherwise
engaged in a task, the paper stop inside the product might not be in place. You
could push the paper too far forward, causing the product to eject blank pages.
TIP: If you are using letterhead, insert the top of the page first with the print side
down.
4. Slide the paper-width guide inward until it stops at the edge of the paper.
Do not overload the main input tray; make sure the stack of paper fits within the main
input tray and is no higher than the top of the paper-width guide.
5. Lower the output tray. Pull the tray extender towards you, as far as it will go. Flip the
paper catch at the end of the tray extender to open the extender the rest of the way.
Load paper
5
Overview
3. Insert the stack of paper into the main input tray with the short edge forward and the
print side down. Slide the stack of paper forward until it stops.
Chapter 1
NOTE: When you use legal-size paper, leave the tray extender closed.
To load up to 13 x 18 cm (5 x 7 inch) photo paper in the photo tray
1. Raise the photo tray lid to load photo paper in the photo tray.
2. Slide the paper-width guide to its outermost position.
Overview
3. Insert the stack of photo paper into the photo tray with the short edge forward and the
print side down. Slide the stack of photo paper forward until it stops.
If the photo paper you are using has perforated tabs, load the photo paper so that the
tabs are closest to you.
4. Slide the paper-width guide inward until it stops at the edge of the paper.
Do not overload the photo tray; make sure the stack of photo paper fits within the
photo tray and is no higher than the top of the paper-width guide.
6
HP Photosmart overview
5. Lower the photo tray lid.
To help avoid paper jams, follow these guidelines.
•
•
•
•
•
•
•
•
Remove printed papers from the output tray frequently.
Prevent curled or wrinkled photo paper by storing all unused photo paper flat in a
resealable bag.
Ensure that paper loaded in the input tray lays flat and the edges are not bent or torn.
If you are printing labels, ensure that the label sheets are no more than two years old.
Labels on older sheets might peel off when the paper is pulled through the product,
and cause paper jams.
Do not combine different paper types and paper sizes in the input tray; the entire stack
of paper in the input tray must be the same size and type.
Adjust the paper-width guide in the input tray to fit snugly against all paper. Make sure
the paper-width guide does not bend the paper in the input tray.
Do not force paper too far forward in the input tray.
Use paper types that are recommended for the product.
Print directly onto a CD/DVD
You can design and create a custom label for your CD or DVD using the software that
came with the HP Photosmart. You can then print the label directly onto your printable
CD or DVD media.
1. Use the software that came with the product to create a label and print it directly on
an inkjet printable CD/DVD.
2. When prompted, carefully remove the CD/DVD holder that came with the product.
The CD/DVD holder is stored below the main input tray.
Print directly onto a CD/DVD
7
Overview
Avoid paper jams
Chapter 1
3. Securely snap the inkjet printable media onto the CD/DVD holder with the printable
side up. The CD/DVD should be placed on the ring at the end of the holder with the
arrows.
NOTE: If you are using a smaller-sized media, only then should you flip the CD/
DVD holder ring over the CD/DVD.
Overview
4. Lower the CD/DVD access door to access the CD/DVD tray.
The CD/DVD access door is located just below the control panel. When in its lowered
position, the CD/DVD tray sits on top of the output tray.
8
HP Photosmart overview
5. Push the CD/DVD holder into the product CD/DVD tray. Make sure that you push the
CD/DVD holder until the lines on the CD/DVD holder line up to the white lines on the
CD/DVD tray.
Print a photo on photo paper
To achieve the best print quality, HP recommends using HP papers that are specifically
designed for the type of project you are printing along with genuine HP ink. HP papers
and HP ink are specifically designed to work well together to provide high-quality output.
1
Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate, Memory
Stick Duo or Duo Pro (adapter optional), or Memory Stick Micro (adapter required)
Print a photo on photo paper
9
Overview
NOTE: The product pulls the CD/DVD holder while printing on the media. The
CD/DVD holder might protrude about 7.5 cm (3 inches) at the back of the product.
If the product is placed close to a wall, move it at least 3 inches away from the
wall.
Chapter 1
2
xD-Picture Card, Secure Digital (SD), Secure Digital Mini (adapter required), Secure Digital
High Capacity (SDHC), MultiMediaCard (MMC), MMC Plus, MMC Mobile (RS-MMC; adapter
required), TransFlash MicroSD Card, or Secure MultiMedia Card
3
CompactFlash (CF) types I and II
4
Front USB port (for storage devices)
To print your photos
1. Load up to 13 x 18 cm (5 x 7 inch) paper in the photo tray or full-size photo paper in
the main input tray.
2. Insert a memory card into the appropriate slot on the product, or connect a storage
device to the front USB port.
3. Press the left arrow or right arrow buttons to scroll through your photos until the photo
you want to print appears.
4. Press OK to select the photo you want to print.
Each time you press OK, you increment the number of copies of the selected photo
to be printed.
TIP: You can repeat steps 3 and 4 to add photos to the print queue.
Overview
5. Press Print Photos.
6. Press the left arrow or right arrow to scroll through the layout options, and press
OK when the option you want is highlighted:
TIP: While the photo is printing, you can continue scrolling through the photos
on your memory card. When you see a photo you want to print, you can press the
Print Photos button to add that photo to the print queue.
Replace the ink cartridges
Follow these instructions when you need to replace ink cartridges.
NOTE: If you are setting up the product for the first time, make sure you follow the
instructions in the Setup Guide for installing the print head and the ink cartridges.
If you do not already have replacement ink cartridges for the HP Photosmart, to order
cartridges, go to www.hp.com/buy/supplies. If prompted, choose your country/region,
follow the prompts to select your product, and then click one of the shopping links on the
page.
CAUTION: Wait until you have a new ink cartridge available before removing the
old ink cartridge. Do not leave the ink cartridge outside of the product for an extended
period of time. This can result in damage to both the product and the ink cartridge.
To replace the ink cartridges
1. Make sure the product is turned on.
2. Open the ink cartridge access door by lifting from the front right of the product, until
the door locks into place.
10
HP Photosmart overview
The print carriage moves to the center of the product.
NOTE: Wait until the print carriage stops moving before proceeding.
Overview
3. Press the tab on the front of the ink cartridge to release it, and then remove it from
the slot.
If you are replacing the black ink cartridge, push the tab of the ink cartridge on the far
right.
If you are replacing one of the other ink cartridges, such as photo black, magenta,
cyan, or yellow, push the tab on the appropriate ink cartridge to remove it.
4. Remove the new ink cartridge from its packaging by pulling the orange pull-tab
straight back to remove the plastic wrap from the ink cartridge.
NOTE: Make sure you remove the plastic wrap from the ink cartridge before
installing it in the product, or printing will fail.
5. Twist the orange cap to snap it off.
Replace the ink cartridges
11
Chapter 1
6. Using the colored shaped icons for help, slide the ink cartridge into the empty slot
until it clicks into place and is seated firmly in the slot.
CAUTION: Do not lift the latch handle on the print carriage to install the ink
cartridges. Doing so can result in incorrectly seated ink cartridges and printing
problems. The latch must remain down in order to correctly install the ink
cartridges.
Make sure that you insert the ink cartridge into the slot that has the same shaped icon
and color as the one you are installing.
Overview
7. Repeat steps 3 through 6 for each ink cartridge you are replacing.
8. Close the ink cartridge access door.
12
HP Photosmart overview
2
Troubleshooting and support
This chapter contains troubleshooting information for the HP Photosmart. Specific information is
provided for installation and configuration issues, and some operational topics. For more
troubleshooting information, see the onscreen Help that came with your software.
Many issues are caused when the HP Photosmart is connected to the computer using a USB cable
before the HP Photosmart software is installed on the computer. If you connected the HP Photosmart
to your computer before the software installation screen prompts you to do so, you must follow these
steps:
Troubleshooting common setup issues
1. Disconnect the USB cable from the computer.
2. Uninstall the software (if you have already installed it).
3. Restart your computer.
4. Turn off the HP Photosmart, wait one minute, then restart it.
5. Reinstall the HP Photosmart software.
CAUTION: Do not connect the USB cable to the computer until prompted by the software
installation screen.
For support contact information, see the inside back cover of this guide.
Uninstall and reinstall the software
To uninstall and reinstall the software
1. On the Windows taskbar, click Start, Settings, Control Panel (or just Control Panel).
2. Double-click Add/Remove Programs (or click Uninstall a program).
3. Select HP Photosmart All-In-One Driver Software, and then click Change/Remove.
Follow the onscreen instructions.
4. Disconnect the product from your computer.
5. Restart your computer.
NOTE: It is important that you disconnect the product before restarting your computer. Do
not connect the product to your computer until after you have reinstalled the software.
6.
Insert the product CD-ROM into your computer’s CD-ROM drive and then start the Setup
program.
NOTE: If the Setup program does not appear, locate the setup.exe file on the CD-ROM
drive and double-click it.
NOTE: If you no longer have the installation CD, you can download the software from
www.hp.com/support.
7.
Follow the onscreen instructions and the instructions provided in the Setup Guide that came
with the product.
When the software installation is complete, the HP Digital Imaging Monitor icon appears in the
Windows system tray.
Uninstall and reinstall the software
13
Troubleshooting and support
If your installation is incomplete, or if you connected the USB cable to the computer before prompted
by the software installation screen, you might need to uninstall and then reinstall the software. Do
not simply delete the HP Photosmart application files from your computer. Make sure to remove
them properly using the uninstall utility provided when you installed the software that came with the
HP Photosmart.
Chapter 2
Hardware setup troubleshooting
Use this section to solve any problems you might encounter while setting up the HP Photosmart
hardware.
The product will not turn on
Try the following solutions if there are no light indications, no noise, and no movement from the
product when you turn it on.
Solution 1: Make sure you use the power cord that came with the product
Solution
•
Make sure the power cord is firmly connected to both the product and the power adapter.
Plug the power cord into a power outlet, surge protector, or power strip.
•
If you are using a power strip, make sure the power strip is turned on. Or, try plugging the
product directly into a power outlet.
•
Test the power outlet to make sure it is working. Plug in an appliance that you know works,
and see if the appliance has power. If not, then there might be a problem with the power
outlet.
•
If you plugged the product into a switched outlet, make sure the outlet is switched on. If it
is switched to on but still does not work, then there might be a problem with the power outlet.
Cause: The product was not being used with the power cord provided.
If this did not solve the issue, try the next solution.
Solution 2: Reset the product
Solution: Turn off the product, and then unplug the power cord. Plug the power cord back in,
and then press the On button to turn on the product.
Cause: The product experienced an error.
If this did not solve the issue, try the next solution.
Solution 3: Press the On button more slowly
Troubleshooting and support
Solution: The product might not respond if you press the On button too quickly. Press the
On button once. It might take a few minutes for the product to turn on. If you press the On button
again during this time, you might turn the product off.
Cause: You pressed the On button too quickly.
If this did not solve the issue, try the next solution.
Solution 4: Contact HP to replace the power supply
Solution: Contact HP support to request a power supply for the product.
Go to: www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for information on calling
for technical support.
Cause: The power supply was not intended for use with this product or it had a mechanical
failure.
If this did not solve the issue, try the next solution.
Solution 5: Contact HP support for service
Solution: If you have completed all of the steps provided in the previous solutions and are still
having a problem, contact HP support for service.
Go to: www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for technical support.
Cause: You might need assistance to enable the product or software to function properly.
14
Troubleshooting and support
I connected the USB cable, but I am having problems using the product with my
computer
Solution: You must first install the software that came with the product before connecting the
USB cable. During installation, do not plug in the USB cable until prompted by the onscreen
instructions.
Once you have installed the software, plug one end of the USB cable into the back of your
computer and the other into the back of the product. You can connect to any USB port on the
back of your computer.
For more information on installing the software and connecting the USB cable, see the Setup
Guide that came with the product.
Cause: The USB cable was connected before the software was installed. Connecting the USB
cable before you are prompted can cause errors.
After setting up the product, it does not print
Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely
solution first. If the first solution does not solve the problem, continue trying the remaining solutions
until the issue is resolved.
Solution 1: Press the On button to turn on the product
Solution: Look at the display on the product. If the display is blank and the On button is not
lit, the product is turned off. Make sure the power cord is firmly connected to the product and
plugged into a power outlet. Press the On button to turn on the product.
Cause: The product might not have been turned on.
If this did not solve the issue, try the next solution.
Solution: Use the system tools on your computer to change your product to be the default
printer.
Cause: You sent the print job to the default printer, but this product was not the default printer.
If this did not solve the issue, try the next solution.
Solution 3: Check the connection between the product and computer
Solution: Check the connection between the product and computer.
Cause: The product and computer were not communicating with each other.
If this did not solve the issue, try the next solution.
Solution 4: Check that the ink cartridges are installed properly and have ink
Solution: Check that the ink cartridges are installed properly and have ink.
Cause: There might have been a problem with one or more of the ink cartridges.
If this did not solve the issue, try the next solution.
Solution 5: Load paper in the input tray
Solution: Load paper in the input tray.
Cause: The product might have been out of paper.
Clear paper jams
In case of a paper jam, check the rear door. You might need to clear the paper jam from the rear
door.
Clear paper jams
15
Troubleshooting and support
Solution 2: Set your product as the default printer
Chapter 2
To clear a paper jam from the rear door
1. Press in the tab on the left side of the rear door to release the door. Remove the door by pulling
it away from the product.
2.
Gently pull the paper out of the rollers.
CAUTION: If the paper tears when you are removing it from the rollers, check the rollers
and wheels for torn pieces of paper that might be remaining inside the product. If you do not
remove all the pieces of paper from the product, more paper jams are likely to occur.
3.
Replace the rear door. Gently push the door forward until it snaps into place.
4.
Press OK on the control panel to continue the current job.
CD/DVD print troubleshooting
Troubleshooting and support
Use this section to solve any problems you might encounter while printing on CD/DVD surfaces with
the HP Photosmart.
The product does not detect the CD/DVD holder
Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely
solution first. If the first solution does not solve the problem, continue trying the remaining solutions
until the issue is resolved.
Solution 1: Push the CD/DVD holder into the CD/DVD tray
Solution: Push the CD/DVD holder forward into the CD/DVD tray until the lines on the holder
line up to the white lines on the tray. The end of the holder marked with arrows goes into the
CD/DVD tray first.
16
Troubleshooting and support
Cause: You did not push the CD/DVD holder far enough into the CD/DVD tray.
If this did not solve the issue, try the next solution.
Solution 2: Remove the CD/DVD holder from the storage area
Solution: Remove the CD/DVD holder from the storage area below the main input tray. Lower
the CD/DVD tray (located below the control panel).
Make sure you loaded a printable disc onto the CD/DVD holder with the printable side up. Push
the CD/DVD holder forward into the CD/DVD tray until the lines on the holder line up to the white
lines on the tray. The end of the holder marked with arrows goes into the CD/DVD tray first.
Cause: You inserted the CD/DVD holder back into the storage area.
If this did not solve the issue, try the next solution.
Solution: Remove the CD/DVD holder from the storage area below the main input tray.
Remove the printable disc from the CD/DVD tray and load it onto the CD/DVD holder with the
printable side up. Push the holder forward into the CD/DVD tray until the lines on the holder line
up to the white lines on the tray. The end of the holder marked with arrows goes into the CD/
DVD tray first.
Cause: You inserted the disc directly into the CD/DVD tray without placing it on the CD/DVD
holder.
If this did not solve the issue, try the next solution.
Solution 4: Load the next disc on the CD/DVD holder
Solution: Remove the CD/DVD holder from the CD/DVD tray. Remove the printed CD/DVD
from the holder. Load the next disc onto the CD/DVD holder with the printable side up and
reinsert the holder into the CD/DVD tray until the lines on the holder line up to the white lines
on the tray. When the product detects the holder, the prompt disappears.
Cause: The product prompted you to insert the next disc when printing multiple CD/DVDs in
a print job.
The product does not detect a CD/DVD on the holder
Solution: Remove the CD/DVD holder from the CD/DVD tray. Load a printable disc onto the
CD/DVD holder with the printable side up and reinsert the holder into the CD/DVD tray until the
lines on the holder line up to the white lines on the tray.
Cause: You inserted the CD/DVD holder into the CD/DVD tray without loading a CD/DVD onto
the holder.
CD/DVD print troubleshooting
17
Troubleshooting and support
Solution 3: Place the CD/DVD on the CD/DVD holder
Chapter 2
The product stalled while printing a CD/DVD
Solution: Ensure that there is at least 7.5 cm (3 inches) of space behind the product. Also,
make sure that the slot on the back of the product is not blocked.
Cause: The product pulled the CD/DVD holder while printing on the CD/DVD. The holder can
protrude about 7.5 cm (3 inches) from the back of the product. If there is not sufficient space
behind the product, the holder stops and printing stalls.
The image on my printed disc is cropped and there is ink on the CD/DVD holder
Solution: If you are loading a regular-size (120 mm) CD/DVD onto the CD/DVD holder to be
printed, do not flip the blue ring over the disc. The blue ring should only be used if you are
printing on a small-size (80 mm) CD/DVD.
Before trying again, clean the CD/DVD holder to remove ink from the holder. This avoids ink
contamination within the product, as well as protects your discs, hands, and clothing from stains
later.
After the CD/DVD holder is clean and dry, load a new printable disc onto the holder with the
printable side up. Leave the blue ring in its original location on the opposite side of the holder
from your disc, as shown below. Reinsert the holder into the CD/DVD tray until the lines on the
holder line up to the white lines on the tray and try your print again.
Cause: You loaded the CD/DVD onto the CD/DVD holder incorrectly.
The product is printing on a non-printable area of my disc
Troubleshooting and support
Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely
solution first. If the first solution does not solve the problem, continue trying the remaining solutions
until the issue is resolved.
Solution 1: Change the software settings
Solution: Make sure the design you are printing is appropriate for the size of the media loaded
in the CD/DVD holder, including the diameter of the inner and outer rings. Change the software
settings accordingly to center and size your design for the disc you are using. Refer to the
documentation or the online help of the software you are using for additional information.
Cause: Your design was not the correct size for the CD/DVD you loaded.
If this did not solve the issue, try the next solution.
Solution 2: Load a new CD/DVD with the printable side up
Solution: If you have already burned your content onto the CD/DVD, you might need to burn
your contents again onto a new disc. Load the new disc onto the CD/DVD holder with the
printable side up. Reinsert the holder into the CD/DVD tray until the lines on the holder line up
to the white lines on the tray and try your print again.
Cause: You loaded the CD/DVD upside down on the holder.
The design is not centered on my disc
Solution: Change the software settings to center and size your design for the disc you are
using. Refer to the documentation or the online help of the software you are using for additional
information.
18
Troubleshooting and support
Cause:
Your design settings were not correct.
The ink on the CD/DVD is not drying
Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely
solution first. If the first solution does not solve the problem, continue trying the remaining solutions
until the issue is resolved.
Solution 1: Use inkjet printable discs
Solution: Make sure that the CD/DVD you use is compatible for inkjet printing. Inkjet printable
discs normally have a white printing surface. (Some discs also have a silver printing surface.)
Cause: The surface of the disc was not compatible for printing.
If this did not solve the issue, try the next solution.
Solution 2: Load a new CD/DVD with the printable side up
Solution: If you have already burned your content onto the CD/DVD, you might need to burn
your contents again onto a new disc. Load the new disc onto the CD/DVD holder with the
printable side up. Reinsert the holder into the CD/DVD tray until the lines on the holder line up
to the white lines on the tray and try your print again.
Cause: You loaded the CD/DVD upside down on the holder.
The product reports a CD/DVD size mismatch error
Solution: Cancel the print job and replace the CD/DVD currently loaded on the CD/DVD
holder with a CD/DVD that is the same size as specified in the print job, or change the print
settings in the software.
Cause: The size of the CD/DVD currently loaded on the CD/DVD holder did not match the
size you specified when you started the print job from the computer.
Solution: Pull the CD/DVD holder out as far as possible, until you feel resistance. Then, insert
a flat blunt object (such as a butter knife or screwdriver) into the left corner of the storage slot
and push down on the blue ring. With the blue ring pressed down, you should be able to pull the
CD/DVD holder out of the storage slot.
Cause: You inserted the CD/DVD holder back into the storage area with a CD/DVD loaded
and the blue ring flipped over the disc.
Information on ink cartridges and the print head
The following tips help maintain HP ink cartridges and ensure consistent print quality.
•
Keep all ink cartridges in the original sealed packages until they are needed.
•
Turn off the product by pressing the On button. Do not turn off the product by turning off a power
strip or unplugging the power cord. If you improperly turn off the product, the print head assembly
might not return to the correct position.
•
Store ink cartridges at room temperature (15.6°-26.6° C or 60°-78° F).
•
HP recommends that you do not remove the ink cartridges from the product until you have
replacement cartridges available to install.
If you are transporting the product make sure you turn it off by pressing the On button to power
it down properly. Also, make sure you leave the ink cartridges installed. Doing these actions will
prevent ink leaking from the print head assembly.
•
Clean the print head when you notice a significant decrease in print quality.
Information on ink cartridges and the print head
19
Troubleshooting and support
The CD/DVD holder is stuck in the storage area
Chapter 2
•
•
Do not clean the print head unnecessarily. This wastes ink and shortens the life of the cartridges.
Handle ink cartridges carefully. Dropping, jarring, or rough handling during installation can cause
temporary printing problems.
Support process
If you have a problem, follow these steps:
1. Check the documentation that came with the product.
2. Visit the HP online support Web site at www.hp.com/support. HP online support is available to
all HP customers. It is the fastest source for up-to-date device information and expert assistance
and includes the following features:
•
Fast access to qualified online support specialists
•
Software and driver updates for the product
•
Valuable product and troubleshooting information for common problems
•
Proactive device updates, support alerts, and HP newsgrams that are available when you
register the product
3. Call HP support. Support options and availability vary by device, country/region, and language.
For support contact information, see the inside back cover of this guide.
Troubleshooting and support
20
Troubleshooting and support
3
Technical information
The technical specifications and international regulatory information for the HP Photosmart are
provided in this section.
For additional regulatory and environmental information, including the Declaration of Conformity
statement, see the onscreen Help.
System requirements
Software system requirements are located in the Readme file.
Product specifications
For product specifications, go to the HP Web site at www.hp.com/support.
Paper specifications
•
Main input tray capacity: Plain paper sheets: Up to 125 (60 to 90 gsm. (20 lb) paper)
•
Output tray capacity: Plain paper sheets: Up to 50 (60 to 90 gsm. (20 lb) paper)
•
Photo tray capacity: Photo paper sheets: Up to 20
NOTE: For a complete list of supported media sizes, see the printer software.
Physical specifications
Height: 18.3 cm (7.2 inches)
•
•
Width: 45.8 cm (18.0 inches)
•
Depth: 38.5 cm (15.2 inches)
Weight: 5.8 kg (12.8 pounds)
•
Power specifications
Power consumption: 42 watts maximum (average printing)
•
•
Power adapter input rating: AC 100 to 240 V ~ 1300 mA 50–60 Hz
•
Printer DC rating: DC 32 V===1300 mA
NOTE: Use only with the power adapter supplied by HP.
Environmental specifications
•
Recommended operating temperature range: 15 ºC to 32 ºC (59 ºF to 90 ºF)
•
Allowable operating temperature range: 5 ºC to 35 ºC (41 ºF to 95 ºF)
•
Humidity: 15% to 80% RH non-condensing
•
Non-operating (Storage) temperature range: –20 ºC to 50 ºC (–4 ºF to 122 ºF)
•
In the presence of high electromagnetic fields, it is possible the output from the HP Photosmart
may be slightly distorted
•
HP recommends using a USB cable less than or equal to 3 metres (10 feet) in length to minimize
injected noise due to potential high electromagnetic fields
The HP Photosmart meets product requirements from regulatory agencies in your country/region.
For a complete listing of regulatory notices, see the onscreen Help.
Regulatory model identification number
For regulatory identification purposes, your product is assigned a Regulatory Model Number. The
Regulatory Model Number for your product is SDGOB-0821. This regulatory number should not be
confused with the marketing name (HP Photosmart D5400 Printer series, etc.) or product numbers
(Q8420A, etc.).
Regulatory notices
21
Technical information
Regulatory notices
Chapter 3
Warranty
Technical information
22
Technical information
www.hp.com/support
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