HP | B110C | Reference Guide | HP B110c Reference Guide

HP Photosmart Wireless e-All-in-One
B110 series
Start setup here...
Setup troubleshooting
Get to know your HP Photosmart
Print, copy, scan features and tips
What’s new? Web Services
Changing networked printer setup
Verify box contents.
* Not included with all models
Unpack printer. Remove all tape, protective film, and packing material.
Connect and power on.
Important! Do not connect a USB cable unless prompted by the software!
Connect the power cord and adapter.
Follow the Setup Wizard.
WiFi Protected Setup (WPS)
to turn on the HP Photosmart.
This HP Photosmart supports WiFi Protected Setup
for easy one-button wireless setup.
Be sure to follow the instructions on the display as
it guides you through setting up and connecting the
HP Photosmart, including how to set up a networked
printer connection and install print cartridges.
For computers without a CD/DVD drive, go to
www.hp.com/support to download and install the
Printed in [English]
© 2009 Hewlett-Packard Development Company, L.P.
•During setup, if you are prompted for WPS, and
you have a WPS router, press the WPS button on
the router. The wireless LED on the printer will turn
on if the connection is successful.
•Otherwise, follow the setup wizard on the printer
display. Also, see inside this guide for details.
Register your HP Photosmart
Get quicker service and support alerts by
registering at www.register.hp.com.
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Setup troubleshooting
If the
HP Photosmart
doesn’t turn on...
Check the power cord. To do this:
• Make sure the power cord is firmly connected to both the printer and the power adaptor. An
LED on the power supply will be lit if the power cord is working.
• If you are using a power strip, check that the power strip is turned on. Or, plug the printer
directly into a power outlet.
• Test the power outlet to make sure that is working. Plug in another appliance that you know
works, and see if it has power. If not, there may be a problem with the power outlet.
• If you plugged the printer into a switched outlet, check that the outlet is turned on.
1. Turn off the printer, and then unplug the power cord. Plug the power cord back in, and then
press the
button to turn on the printer.
2. Take care not to press the
button too quickly. Press it only once. It might take a few minutes
for the printer to turn on, so if you press the
button more than once, you might be turning
off the printer.
3. If you have completed all the above steps, but are still having a problem, contact HP support
for service. Go to www.hp.com/support.
If you are unable
to print...
Make sure that your HP Photosmart is set as the
default printer. To do this:
1. On the Windows taskbar, click Start.
2. Then click Control Panel.
3. Then open:
• Devices and Printers (Windows 7)
• Printers (Vista)
• Printers and Faxes (XP)
Look for your printer to see if it has a check
mark in a circle next to it. If not, right-click the
printer icon and choose “Set as default printer”
from the menu.
If you still can’t print, or if the Windows
software installation failed:
1. Remove the CD from your computer’s CD
drive, and then disconnect the printer from
the computer.
2. Restart the computer.
3. Temporarily disable any software firewall
and close any anti-virus software.
4. Insert the printer software CD into the
computer CD drive, then follow the
onscreen instructions to install the printer
software. Do not connect the USB cable
until you are told to do so.
5. After the installation finishes, restart the
computer and any security software you
disabled or closed.
Uninstall and reinstall the software.
The uninstaller removes all the HP software
components that are specific to this HP
Photosmart. It does not remove any components
that are shared by other printers or programs.
To uninstall the software:
1. Disconnect the printer from your computer.
2. Open the Applications: Hewlett-Packard
3. Double-click HP Uninstaller. Follow the
onscreen instructions.
To install the software:
1. Insert the CD into your computer’s CD
2. On the desktop, open the CD, then
double-click HP Installer.
3. Follow the onscreen instructions.
Back Returns you to the previous screen.
Copy From the Home screen, opens the Copy menu
for you to choose color and number of copies
Cancel Stops the current operation, restores previous
settings, and clears the current photo selection.
Photo From the Home screen, opens the Photo menu
for you to edit, print, and save photos.
Directional keys Navigate through menu options and
photos. Left key moves left or up. Right key moves
right or down.
Scan From the Home screen, opens the Scan menu
for you to scan to a connected computer or photo
memory card.
Settings From the Home screen, opens the Setup
menu. On other menus, selects options related to the
displayed menu.
Apps From the Home screen, opens Apps menu for
you to access and print information from the Web,
without using a computer.
OK Selects a menu setting, value, or photo.
Memory Card Slots
LED for Memory Card Slots
Power On/Off button
LED for Wireless Lit when wireless enabled
Wireless button Press for Wireless and Web
Services menu
Get to know your HP Photosmart
Features and tips
• Print photos directly from a memory card in various sizes and papers. Use the Photo
menu on the printer display for browsing photos, applying automatic fixes, and making
• Print documents and photos from software applications on a connected computer.
• When installing new cartridges, be sure to remove the piece of protective plastic before
inserting the cartridge.
• The first time you set up and use the HP Photosmart, make sure to install the ink cartridges that
were shipped with your device. These cartridges are specially formulated for the first-time use
of your printer.
• Make sure you have sufficient ink. To check the estimated ink levels, select Settings on the
printer display, select Tools, then select Display Estimated Levels.
• Photo or Photo Black cartridges are not compatible with this printer.
• Make color or black and white copies. Use the Copy menu on the printer display to choose
color, actual size of original or resize to fit, quality setting (including fast economy), paper
size, and the number of copies.
• Load single-sheet or thin originals, print side down, on the right front corner of the glass.
• For thick originals, like a page in a book, remove the lid. Place the original, print side down,
into the right front corner of the glass. If possible, lay the lid on top of the original to provide
a white background.
• Scan photographs or documents. Use the Scan menu on the printer display to select Scan to
PC, Scan to Card, or Reprint. Then, load the original, print side down, on the right front corner
of the glass. Choose a scan shortcut: Photo to File, Photo to Email, or PDF Document.
• If you are scanning to a connected computer, the scanning software will open for you to make
adjustments and other selections, including the location of the scan file.
• For best scanning, keep the glass and the back of the lid clean. The scanner interprets any
spot or mark detected as part of the scan image.
Find more information
Additional product information can be found in the onscreen Help and Readme file that are
installed with the HP Photosmart software.
Get more info
• Onscreen Help includes instructions on product features and troubleshooting. It also provides
product specifications, legal notices, environmental, regulatory, and support information, plus
links to more information online on the web.
• The Readme file contains HP support contact information, operating system requirements, and
the most recent updates to your product information.
To access the onscreen Help from your computer:
• Windows XP, Vista, Win 7: Click Start > All Programs > HP > Photosmart B110 series > Help.
• Mac OS X v10.4 Finder: Click Help > Mac Help. From the Library menu, choose HP Product
• Mac OS X v10.5 and 10.6 Finder: Click Help > Mac Help. In the Help Viewer, click and hold
the home button, and then choose HP Product Help
What’s new? Web Services
How to get started with HP ePrint
To use HP ePrint, you need to have your printer connected to the Internet.
• Press the Wireless button on the HP Photosmart front panel.
• Select the Web Services menu from the printer display. From here, you can turn the service on
or off, display the printer’s email address, and print an information page.
Print from anywhere
HP’s free ePrint service provides an easy way to print from email, anywhere and anytime. Just
forward an email to your printer’s email address from your computer or mobile device, and both
the email message and recognized attachments will print.
• HP ePrint might not have come with your printer, but you can easily add it via product update.
See www.hp.com/go/ePrinterCenter for availability and details.
• Attachments may print differently than they appear in the software program which created
them, depending on the original fonts and layout options used.
• Free product updates are provided with this service. Some updates may be required to enable
certain functionality.
Your printer is protected
To help prevent unauthorized email, HP assigns a random email address to your printer, never
publicizes this address, and by default does not respond to any sender. HP ePrint also provides
industry-standard spam filtering and transforms email and attachments to a print-only format to
reduce the threat of a virus or other harmful content.
• The HP ePrint service does not filter emails based on content, so it cannot prevent
objectionable or copyrighted material from being printed.
HP Apps
Print the web, without a computer
Select the Apps icon on the printer display to print pages for the whole family.
• Use the Quick Forms app locally. Print calendars, notebook and graph paper, even puzzles.
• Add more Apps from the web. Print coloring pages, weather reports, and more!
• Free product updates are provided with this service. Some updates may be required to enable
certain functionality.
Use the HP ePrinterCenter website
Use HP’s free ePrinterCenter website to set up increased security for HP ePrint, specify the email
addresses that are allowed to send email to your printer, get more HP Apps, and access other free
• Go to the ePrinterCenter website for more information and specific terms and conditions:
Power specifications
Note: Use this printer only with the power adapter supplied by HP.
• Power adapter: 0957-2280
• Input voltage: 100 to 240 Vac (+/- 10%)
• Input frequency: 50-60 Hz (+/- 3Hz)
• Power consumption: 24W Average
Ink usage
• Initialization, which prepares the printer and cartridges for printing.
• Printhead servicing, which keeps print nozzles clear and ink flowing smoothly.
Also, some residual ink is left in the cartridge after it is used. For more information, go
to: www.hp.com/go/inkusage.
HP ePrint
Changing networked printer setup
Changing from USB to wireless network connection
If you initially set up your printer using a USB connection to your computer, you can switch the
connection to a wireless network connection by following these steps.
If your printer
is not found
during software
To change from USB to wireless connection:
1. Click Start, click HP, click Photosmart B110
series, then click USB to Wireless. Keep
your USB cable connected until prompted
to disconnect it.
2. Follow the instructions on the displayed
• Click Next to move from one screen to
the next.
• Click Help to get additional information
about what is required on that screen.
To change from USB to wireless connection:
1. On the HP Photosmart front panel,
press the Wireless button to display the
Wireless menu on the printer display.
2. Select Wireless Settings, then Wireless
Setup Wizard on the display.
3. Follow the steps in the Wireless Setup
Wizard to connect the printer.
4. To add the printer, go to System
Preferences, select Print & Fax, then
click the + button. Select your printer
from the list.
Troubleshooting for a wireless printer setup
Check that your printer is connected to your network
Run a Wireless Network Test to check that your printer is on the network. To do this:
1. On the HP Photosmart front panel, press the Wireless button to display the Wireless menu
on the printer display.
2. Select Run Wireless Network Test on the display.
3. The Wireless Network Test Report is automatically printed. Review the report:
• If something failed during the test, it is described at the top of the report.
• The Diagnostics Summary lists all the tests that were performed, and whether or not
your printer passed.
• View the Configuration Summary to find out Network Name (SSID), Hardware
Address (MAC), and IP Address.
If your printer is not connected to the network:
1. Press the Wireless button to open the Wireless menu on the printer display. Select Wireless
Setup Wizard.
2. Follow the instructions on the screen.
For additional help with setting up a wireless connection, go to the Wireless Easy site:
Fixing connectivity issues
You may have picked the wrong network or typed in your network name (SSID)
Check these settings to ensure that they are correct.
• If you are using encryption on your network, you’ll need to enter a key. These are casesensitive so be sure that it has been entered correctly.
• If the network name (SSID) or the WEP/WPA key are not found automatically during
installation, and you don’t already know them, you can download the Network Diagnostic
Utility, which can help you locate them.
• The Network Diagnostic Utility runs on computers with Windows XP SP3, Vista, or Windows
7 OS. The computer should also be wirelessly connected to your network. To download the
Network Diagnostic Utility, go to: www.hp.com/go/wirelessprinting.
You may have a router problem.
Try restarting both the printer and the router by turning off the power on each. Then, turn them on
Your computer may not be connected to your network.
Make sure that the computer is connect to the same network to which the HP Photosmart is
Your computer may be connected to a Virtual Private Network (VPN)
Temporarily disconnect from the VPN before proceeding with the installation. Being connected to
a VPN is like being on a different network. You will need to disconnect from the VPN to access the
printer over the home network.
Security software may be blocking communication.
Security software (firewall, anti-virus, anti-spyware) installed on your computer may be blocking
communication between the printer and the computer. An HP diagnostic utility runs automatically
during installation and can provide messages about what might be blocked by a firewall. Try
temporarily disconnecting your firewall, anti-virus, or anti-spyware applications to see if you can
finish the installation successfully. You should re-enable the security applications after installation is
Setup your firewall software to allow communication over UDP port 427 (Windows).
After software installation
If your printer has been successfully installed, but you are having trouble printing:
• Turn off the router, printer, and computer. Then, turn on router, printer, and computer -- in that
• If powering down and up doesn’t solve the problem, run the Network Diagnostic Utility
• Go to: www.hp.com/go/wirelessprinting to download the Network Diagnostic Utility, then
run it.
You may have typed in your WEP key or your WPA encryption key incorrectly.
HP printer limited warranty statement
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