HP RDX
USB 3.0 Removable Disk Backup System
User Guide
Abstract
This guide is intended for users who install, operate and maintain HP RDX USB 3.0 Removable Disk Backup Systems.
HP Part Number: 484933-014
Published: June 2012
Edition: Second
© Copyright 2008–2012 Hewlett-Packard Development Company, L.P.
The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express
warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
WARRANTY STATEMENT: To obtain a copy of the warranty for this product, see the warranty information website:
http://www.hp.com/go/storagewarranty
HP shall not be liable for technical or editorial errors or omissions contained herein.
Microsoft, Windows, Windows XP, and Windows NT are U.S. registered trademarks of Microsoft Corporation.
Contents
1 Before you start..........................................................................................5
Overview................................................................................................................................5
Which operating systems are supported?.....................................................................................5
How do I connect the drive to my server?.....................................................................................5
What are the mounting requirements for an internal device?...........................................................6
Mounting bay.....................................................................................................................6
Mounting hardware.............................................................................................................6
HP RDX USB Removable Disk utility.............................................................................................6
The HP RDX Utility CD...............................................................................................................6
HP Storage SPOCK...................................................................................................................7
2 Installing an HP RDX USB 3.0 Internal Removable Disk Backup System...............8
Prepare mounting bay...............................................................................................................8
Attach mounting hardware.........................................................................................................9
HP ProLiant servers...............................................................................................................9
Other server or workstations................................................................................................10
Install drive ...........................................................................................................................10
Connect cables to the server or workstation................................................................................10
Connect the USB cable to the server or workstation................................................................10
Connecting to a 4–pin Intel or HP USB 2.0 header............................................................11
Attach USB and power cable to the RDX Removable Disk Backup System..................................11
Secure the RDX Removable Disk Backup System..........................................................................12
Mounting hardware used (HP ProLiant).................................................................................12
No mounting hardware used...............................................................................................13
3 Installing an HP RDX USB 3.0 External Removable Disk Backup System............14
Rear view of the external drive..................................................................................................14
Connecting the power and USB cables......................................................................................14
4 Operating your RDX Removable Disk Backup System.....................................16
Install the RDX Removable Disk utility (Windows only)..................................................................16
Front panel............................................................................................................................16
Media...................................................................................................................................17
Write-protecting cartridges..................................................................................................17
Handling cartridges...........................................................................................................17
Loading and unloading...........................................................................................................17
Inserting cartridges............................................................................................................17
Removing cartridges...........................................................................................................18
Unload using the mouse right-click method (Windows™ only).............................................18
Unload using the eject button..........................................................................................19
Removing power from the unit..................................................................................................19
5 Troubleshooting........................................................................................20
General Procedure..................................................................................................................20
Understanding the LEDs...........................................................................................................21
Power LED.........................................................................................................................21
Cartridge Activity LED.........................................................................................................22
Using the RDX utility for diagnostics..........................................................................................22
To run the RDX Utility for Windows.......................................................................................22
Emergency eject.....................................................................................................................22
The RDX Removable Disk Backup System does not appear in the Device Manager..........................23
Unit performance seems slow...................................................................................................23
Write Error............................................................................................................................23
Contents
3
Firmware download fails with Windows Server 2003..................................................................23
System will not complete boot process ......................................................................................23
6 Replacing an internal RDX Removable Disk Backup System.............................25
To disconnect your drive..........................................................................................................25
Special considerations with the RDX DL Server module.................................................................25
To reconnect your RDX Removable Disk Backup System................................................................25
7 USB Configuration Guide..........................................................................26
USB in HP StorageWorks devices..............................................................................................26
USB terminology.....................................................................................................................26
Setting up a USB network........................................................................................................27
USB cables............................................................................................................................27
8 Support and other resources......................................................................28
HP technical support...............................................................................................................28
HP websites...........................................................................................................................28
Typographic conventions.........................................................................................................28
Subscription service................................................................................................................29
Related documentation............................................................................................................29
Registering your drive..............................................................................................................29
Index.........................................................................................................30
4
Contents
1 Before you start
In this chapter:
•
Overview (page 5)
•
Which operating systems are supported? (page 5)
•
How do I connect the drive to my server? (page 5)
•
What are the mounting requirements for an internal device? (page 6)
•
RDX Removable Disk utility (page 6)
•
HP RDX Utility CD (page 6)
Overview
The HP RDX USB 3.0 Removable Disk Backup System is a removable, ruggedized, hard disk drive
system. Internal and external drive models are available, and there is an RDX DL Server Module
that can be installed in some HP ProLiant servers. (See http://www.hp.com/storage/spock for
details of which HP ProLiant server models are supported.)
This guide describes how to install and operate the HP RDX USB 3.0 Internal and External Removable
Disk Backup System. For a detailed product specification, please refer to the RDX QuickSpecs on
our World Wide Web site (http://www.hp.com).
Figure 1 Front view of the RDX External Removable Disk Backup System
1. Cartridge activity LED (located on cartridge)
2. Eject button/power LED
3. Emergency eject hole
Which operating systems are supported?
HP RDX Removable Disk Backup Systems can be connected to servers or workstations running
under Microsoft Windows™. Refer to the RDX QuickSpecs on http://www.hp.com for the most
recent information about the operating system versions that are supported.
How do I connect the drive to my server?
A standard A-B USB 3.0 cable is supplied with your HP RDX USB 3.0 Removable Disk Backup
System.
For optimum performance the drive should be connected to a USB 3.0 port and it should be the
only device on the USB bus. The drive is backward compatible with USB 2.0, but performance
will be degraded. Do not connect the drive to a USB 1.1 port. See also USB Configuration
Guide (page 26).
Overview
5
For internal drives, the USB connection is via an internal port on the server or workstation’s system
board to a standard USB Type A connector. If the server or workstation's system board does not
have a suitable connector, HP recommends installing a dedicated host bus adapter (HBA). However,
it is also possible to connect to a USB 2.0 Intel or HP 4–pin header connector; appropriate cables
must be purchased separately. See the RDX QuickSpecs on http://www.hp.com for recommended
products.
What are the mounting requirements for an internal device?
Mounting bay
You need one industry-standard, 5¼-inch, half-height bay in which to install the HP RDX USB 3.0
Removable Disk Backup System. Power requirements are:
Table 1 Power requirements
Voltage
Power consumption (Typical/Peak)
Internal drive USB 2.0
Internal drive USB 3.0
External drive
+5VDC ±5%
+12VDC ±10%
+5VDC ±5%
+12VDC ±10%
+12VDC ±10%
nl
6.5W / 13W
4.5W / 13W
6.6W / 13W
N/A
N/A
Universal adapter,
100-240 VAC,
50-60Hz input
AC Adapter
nl
Mounting hardware
For many servers or workstations, no mounting tray or rails are required. Devices simply slide into
the system's chassis and are fixed with screws. Other systems have built-in trays or rails.
An accessory kit containing M3 screws is supplied with the HP RDX USB 3.0 Internal Removable
Disk Backup System for use with servers or workstations that do not have the correct screws
available.
Rail kits for a number of industry-standard servers may be available. See the RDX QuickSpecs on
http://www.hp.com for recommended products.
Some servers or workstations use non-standard mounting rails and do not include spares. If this is
the case with your system, you will have to order these accessories from the system manufacturer
before you can install the RDX Removable Disk Backup System.
HP RDX USB Removable Disk utility
The HP RDX Utility CD supplied with your HP RDX USB 3.0 Removable Disk Backup System contains
a utility that enables the Eject button and right-click eject method to operate correctly under the
Windows operating system. It should be installed immediately after you have connected the drive.
This utility also contains basic diagnostic tests and allows you to download firmware updates.
The HP RDX Utility CD
The HP RDX Utility CD is a central source of information about your RDX Removable Backup System
with utilities for getting the best performance from your drive.
Use the HP RDX Utility CD to complete installation, as described in this guide, and to verify and
troubleshoot performance after installation. It helps you to:
6
•
Install the RDX Removable Disk utility which enables the eject function to operate correctly
•
Learn about your product
•
Register your product
•
Buy media online
Before you start
•
Troubleshoot with the RDX Removable Disk utility
•
Download and install firmware updates from http://www.hp.com/support/rdx
HP Storage SPOCK
The RDX QuickSpecs on http://www.hp.com are a good source of information for compatibility
and cabling details for your protect.
HP also recommends that you register on the HP Storage SPOCK website at http://www.hp.com/
storage/spock to create an HP passport account that gives you access to interoperability information
for HP storage products. This information is updated regularly and should be used to check the
latest details.
•
Locate the Explore Go Connect Tape Hardware interoperability link
•
Use the look here link within the brackets to access information for RDX.
•
For more information about using the SPOCK pages click on the link to the SPOCK User Guide.
Figure 2 HP Storage SPOCK
HP Storage SPOCK
7
2 Installing an HP RDX USB 3.0 Internal Removable Disk
Backup System
If you are installing an HP RDX USB 3.0 External Removable Disk Backup System, please refer to
Installing an HP RDX USB 3.0 External Removable Disk Backup System (page 14).
If you are installing an RDX USB DL Server module, please refer to the installation instructions
supplied with the product and the relevant ProLiant documentation. Note also the special instructions
for returning a drive in Replacing an internal drive (page 25).
NOTE: For optimum performance, connect your drive to a USB 3.0 port. The drive will work on
a USB 2.0 port but performance will be degraded. Do not connect to a USB 1.1 port.
In this chapter:
•
Prepare mounting bay (page 8)
•
Attach mounting hardware (page 9)
•
Install drive (page 10)
•
Connect cables to the server (page 10)
•
Attach USB and power cable to the RDX drive (page 11)
•
Secure the RDX Removable Disk Backup System (page 12)
Prepare mounting bay
CAUTION: To avoid personal injury or damage to the server or workstation or RDX Removable
Disk Backup System, ensure that the server or workstation is disconnected from the mains power
supply while you install the drive.
1.
2.
3.
Assemble the necessary tools and materials:
•
Phillips screwdriver
•
Flat-bladed screwdriver (if your server or workstation uses slotted screws)
•
Torx screwdriver (if your server or workstation uses torx screws)
•
Your server or workstation manuals (for reference during installation)
Perform a normal system shutdown and turn off the server or workstation and any connected
peripherals.
Remove the cover and front panel from the server or workstation, as detailed in your system's
documentation.
As you work inside the server or workstation, you may have to disconnect other signal cables
or power cables from other devices to maneuver the new drive into place. If you have to do
this, make a note of their position and connections so you can put them back correctly later.
8
Installing an HP RDX USB 3.0 Internal Removable Disk Backup System
Figure 3 Removing cover from typical server
4.
5.
Remove the filler panel from a spare 5¼-inch bay of your server or workstation, as described
in your system's documentation. Keep any screws for use in Secure the RDX Removable Disk
Backup System (page 12).
You are now ready to install your RDX Removable Disk Backup System.
Attach mounting hardware
If your server or workstation requires special rails or other hardware to install the RDX Removable
Disk Backup System, mount them on the drive now. If your server or workstation does not require
special mounting hardware, proceed to Install drive (page 10) now.
CAUTION: Static electricity can damage electronic components. Always wear an antistatic
wriststrap if one is available. If not, after you have disconnected power from the server or workstation
and removed the cover, touch a bare metal part of the chassis. Similarly, touch a bare metal part
of the drive before installing it.
HP ProLiant servers
Different models of server require different mounting methods. The server may also incorporate a
locking mechanism to hold the RDX Removable Disk Backup System in place. See Secure the RDX
Removable Disk Backup System (page 12).
Please check your HP ProLiant server documentation to ascertain the correct method of mounting,
and to check whether mounting hardware is provided with the server.
•
Mounting rails: Some HP ProLiant servers, such as ML530 and ML570, require mounting rails.
These may be metal or plastic rails attached to the filler panel of the server's drive bay. Use
a regular Phillips screwdriver to attach the appropriate rails. Use the M3 screws provided
with the server. If in doubt, refer to your HP ProLiant server documentation.
•
Mounting screws: Other HP ProLiant server models, such as ML350 and ML370, require the
use of special locating screws with no mounting rail. Use a Torx screwdriver to attach the
appropriate screws. An accessory kit containing appropriate M3 screws is provided with the
HP RDX USB 3.0 Removable Backup System, if none are available with the server.
Attach mounting hardware
9
Other server or workstations
Attach the appropriate mounting hardware. Refer to the manufacturer's documentation for
instructions.
•
If you are installing on a server or workstation that requires a tray, place the RDX Removable
Disk Backup System in the tray.
•
If you are installing in a server or workstation that requires mounting rails, fasten the rails to
the RDX Removable Disk Backup System.
•
Some server or workstations have snap-on mounting rails attached to the filler panel. These
can be removed and attached to the RDX Removable Disk Backup System with screws.
Install drive
Slide the HP RDX Removable Disk Backup System into the open bay, aligning the tray or rails with
the slots in the bay, as shown in the figure below.
Figure 4 Installing RDX Removable Disk Backup System
If your server or workstation does not use mounting hardware, check that the holes in the chassis
are aligned with the holes in the side of the RDX Removable Disk Backup System.
Do not secure the RDX Removable Disk Backup System at this point because you may have to move
it to get the cables into place.
Connect cables to the server or workstation
IMPORTANT:
The cable supplied with the drive connects to a Type A internal USB port.
Look at the diagram on the inside of the side panel of the server or workstation to establish whether
the system has an internal USB port and its location. It may be necessary to install an internal USB
card, if no port is available on the system board. See the RDX QuickSpecs on http://www.hp.com
for supported products.
Connect the USB cable to the server or workstation
It is recommended that you use the A-B USB 3.0 cable supplied with the RDX Removable Disk
Backup System to connect to a USB Type A connector in the server or workstation. This may be a
10
Installing an HP RDX USB 3.0 Internal Removable Disk Backup System
USB 3.0 or USB 2.0 Type A connector. USB 3.0 provides the best performance. If your server or
workstation does not have a Type A connector, HP recommends installing a dedicated USB 3.0
host bus adapter.
Figure 5 Connecting to a standard USB port
Connecting to a 4–pin Intel or HP USB 2.0 header
Many HP ProLiant servers have the special 4–pin USB 2.0 header connector on the system board,
which may be orientated vertically or horizontally. Two cables are available for connecting to this
USB 2.0 connector because there are two types of pin layout, Intel and HP. The appropriate cable
must be purchased separately.
Figure 6 Orientation of special ProLiant internal connector
Attach USB and power cable to the RDX Removable Disk Backup System
NOTE: The drive is not powered from the USB bus. It must be connected to the server or
workstation's power supply.
1.
Connect the Type B (square) connector on the USB cable to the internal RDX Removable Disk
Backup System.
Connect cables to the server or workstation
11
2.
Attach a spare power cable from the server or workstation's internal power supply to the
power connector.
Figure 7 Attaching USB and power cable
1 and 4
Power cable
2 and 5
USB cable
3
RDX Removable Disk Backup System
6
server or workstation's power supply
Secure the RDX Removable Disk Backup System
NOTE: The latches and side views of your server or workstation model may not be exactly the
same as shown in the illustrations. Please refer also to you system's documentation.
Mounting hardware used (HP ProLiant)
Ensure that you use the correct mounting rails or locating screws, as described in Attach mounting
hardware (page 9). The server also incorporates a locking mechanism to hold the RDX Removable
Disk Backup System in place.
1. Push the server latch down to lock the drive into position.
2. Ensure blanking plates are in place over empty bays and replace the cover on the server.
12
Installing an HP RDX USB 3.0 Internal Removable Disk Backup System
No mounting hardware used
1.
Use the M3 screws provided with the server or the M3 screws provided in the accessory kit.
Check that the holes in the chassis are aligned with the holes in the sides of the drive and use
a regular Phillips screwdriver to secure the M3 screws, as shown in the figure below.
Figure 8 Securing drive, no mounting hardware used
1. M3 screws, supplied
2.
Ensure blanking plates are in place over empty bays and replace the cover on the server or
workstation.
Secure the RDX Removable Disk Backup System
13
3 Installing an HP RDX USB 3.0 External Removable Disk
Backup System
If you are installing an HP RDX USB 3.0 Internal Removable Disk Backup System, please refer to
Installing an HP RDX USB 3.0 Internal Removable Disk Backup System (page 8).
In this chapter:
•
Rear view of the external drive (page 14)
•
Connecting the power and USB cables (page 14)
Rear view of the external drive
Figure 9 Rear view of the external drive
1
Power socket
3
Kensington Lock hole
2
USB port
Connecting the power and USB cables
An external HP RDX Removable Disk Backup System will operate using any voltage in the range
100–240 volts (1A, 50-60 Hz). No adjustment is needed.
A USB cable, a power cable and universal adapter are provided with your HP RDX Removable
Disk Backup System.
14
Installing an HP RDX USB 3.0 External Removable Disk Backup System
1.
Plug the Type B (square) connector on the USB cable into the socket on the back of the RDX
Removable Disk Backup System and connect the Type A (flat) connector to the server or
workstation.
Figure 10 Connecting the USB cable
2.
Plug the rounded end of the AC adapter into the RDX Removable Disk Backup System and
use the supplied power cord to plug the AC adapter into a power outlet. (The supplied power
cord is appropriate for your geographical region.)
NOTE: The RDX Removable Disk Backup System is not powered from the USB bus. It must
be connected to the mains power supply.
Figure 11 Connecting the power cable
Connecting the power and USB cables
15
4 Operating your RDX Removable Disk Backup System
In this chapter:
•
Install the RDX utility (page 16)
•
Front panel (page 16)
•
Media (page 17)
•
Loading and unloading (page 17)
•
Removing power from the unit (page 19)
Install the RDX Removable Disk utility (Windows only)
The RDX Removable Disk utility ensures that the eject function operates correctly under Windows.
It is found on the HP RDX Utility CD supplied with your RDX Removable Disk Backup System and
should be installed before you start to work with the unit.
NOTE: If the RDX utility is not installed, the eject button and the right-click eject method may not
work properly.
NOTE: You must be logged in as the Administrator or have administrator privileges to install the
software.
1.
2.
Insert the supplied HP RDX Utility CD into the CD-ROM drive on the server or workstation.
The CD should automatically start the installation process.
If it does not start automatically, locate the RDXInstallationWizard.exe program on the CD
and double-click to run it manually.
3.
4.
Follow the instructions on the screen and restart the server or workstation when asked to do
so.
Your RDX Removable Disk Backup System is now ready to use.
Front panel
The front of the RDX Removable Disk Backup System has an opening for inserting cartridges. A
protective door covers the opening. For more information about LEDs see Understanding the
LEDs (page 21).
Figure 12 Front panel of an external drive
1. cartridge activity LED
3. emergency reset hole
16
Operating your RDX Removable Disk Backup System
2. eject button / power LED
NOTE:
On the internal model, the Eject button is to the right of the cartridge slot.
Media
For best performance we recommend HP branded media. The RDX Removable Backup System
supports any HP RDX cartridge. Cartridges are available in different capacities to support your
storage requirements. Order online at: http://www.hp.com/go/storagemedia.
Write-protecting cartridges
If you want to protect the data on a cartridge from being altered or overwritten, you can write-protect
the cartridge.
1. Eject the cartridge from the RDX Removable Disk Backup System.
2. The write-protect tab is on the rear of the cartridge, see Inserting a cartridge (page 18).
•
When the cartridge is write-protected, the padlock icon is closed.
•
When the cartridge is write-enabled, the padlock icon is open.
Handling cartridges
Although cartridges are ruggedly built, they must be handled with care to ensure data integrity
and long life. Observe the following precautions:
•
Store cartridges in their protective cases when you are not using them.
•
Do not stack cartridges.
•
Keep cartridges away from dust, dirt and moisture.
•
Avoid direct sunlight, heat sources and temperature extremes or rapid changes in temperature.
•
Do not drop cartridges or handle them roughly.
•
Never try to force the cartridge into the unit. If it is difficult to insert, check the orientation and
try again. Use the keyed corner as a guide to correct alignment, see Inserting a
cartridge (page 18).
Loading and unloading
Inserting cartridges
1.
Insert a cartridge into the unit with the keyed corner facing the upper left corner of the RDX
Removable Disk Backup System. The cartridge fits in only one orientation. (The write-protect
tab is on the back right of the cartridge.)
Media
17
2.
Push the cartridge gently into the unit until it locks into place with a clicking sound.
Figure 13 Inserting a cartridge
1. write protect tab
2. keyed corner
Removing cartridges
NOTE: For the eject function to operate correctly, the HP RDX utility should be installed immediately
after installation. See Install the RDX utility (page 16).
There are two ways to eject a cartridge under normal operation.
If the eject function does not operate correctly, see Emergency eject (page 22).
Unload using the mouse right-click method (Windows™ only)
1.
2.
3.
18
Locate the drive letter for the device in Windows Explorer.
Right click on the device and select Eject.
The RDX Removable Disk Backup System completes any task it is currently performing and
ejects the cartridge. When the cartridge has been ejected by the unit, grasp the exposed sides
of the cartridge and pull it straight out.
Operating your RDX Removable Disk Backup System
Unload using the eject button
1.
Press the Eject button on the front panel.
Figure 14 Ejecting a cartridge
1. cartridge activity LED
NOTE:
2. eject button
On the internal model, the Eject button is to the right of the cartridge slot.
Figure 15 Front panel of an internal drive
2.
The drive completes any task it is currently performing and ejects the cartridge. When the
cartridge has been ejected by the unit, grasp the exposed sides of the cartridge and pull it
straight out.
Removing power from the unit
To ensure reliable operation, do not remove power from the unit during read, write, search, load
and unload activities.
Removing power from the unit
19
5 Troubleshooting
In this chapter:
•
General Procedure (page 20)
•
Using the RDX utility for diagnostics (page 22)
•
Understanding the LEDs (page 21)
•
Emergency eject (page 22)
•
RDX Removable Disk Backup System does not appear in Device Manager (page 23)
•
Unit performance seems slow (page 23)
•
Write error (page 23)
•
Firmware download fails with Windows Server 2003 (page 23)
•
System will not complete boot process (page 23)
General Procedure
If a problem occurs, the first step is to try to establish whether the problem lies with the cartridge,
the drive, the host server or workstation and connections, or the way the system is being operated.
Has the system just been installed?
There could be an installation problem:
1. Check through the information in the relevant installation chapter of this guide.
2. Check the power connectors and USB cabling.
3. Are you connected to a USB 3.0 port? Are there any other devices attached to the same USB
hub/controller? Remove extra devices if they are not necessary. See also USB Configuration
Guide (page 26).
4. Check the environmental conditions against the specified limits, see the RDX QuickSpecs on
http://www.hp.com.
5. Are appropriate drivers and application software installed on the host? You can use the HP
RDX Ultility to download and install firmware upgrades from http://www.hp.com/support/
rdx.
Are you using new cartridges or a different brand of cartridge? Have you been using the particular
cartridge for a very long time?
The
1.
2.
3.
4.
5.
6.
problem could lie with the cartridge:
Check that you are using an RDX cartridge.
Check that the cartridge is not damaged.
Has the cartridge been write-protected, see Write-protecting cartridges (page 17)?
Try the operation again.
If the problem still occurs, try using a different cartridge.
If the problem is still there, the problem probably lies with the drive or the host server or
workstation.
Has the drive been moved recently? Have any cables been disconnected and reconnected? Has the
environment changed—unusually hot, cold, damp or dry? Has there been dust or dirt near the
drive. Have reasonable precautions against static been taken?
The problem could lie with the drive:
1. Check the cables and connectors.
20
Troubleshooting
2.
If the problem persists, check the environmental conditions against the specified limits (refer
to the RDX QuickSpecs on http://www.hp.com). Perhaps move the drive to a more suitable
site.
Has a new operating system been installed in the host server or workstation? Has new backup
software been installed?
The problem could lie with the host or the software. Consult the server or workstation's operating
manuals, the software manual, or seek help from a service engineer.
Understanding the LEDs
Figure 16 Front panel with LEDs
1. cartridge activity LED
2. eject button / power LED
3. emergency reset hole
Power LED
Table 2 Power LED
LED Status
Meaning
Action required
OFF
No power
Check the power cable connection and replace the cable if
necessary. You can use the power cable from your monitor or
another device to check that the connection is working.
If the power supply is present and the LED remains off, power
cycle or reset the drive. If it still fails, call for service.
Steady GREEN
The drive is ready for
operation
None. This is normal.
Blinking GREEN
Ejecting
None. The unit is ejecting the cartridge.
Steady AMBER
Fault
The unit has detected a fault condition. This may be because:
• the unit cannot eject the cartridge due to an obstruction
• the internal electronics are damaged or malfunctioning
Use a straightened paper clip in the Emergency Eject Hole for
10–15 seconds to remove a stuck cartridge, as described in
Emergency eject (page 22). If this does not resolve the problem,
run the RDX diagnostic application.
Blinking AMBER
Prevent
None. The host server or workstation is accessing the media
and the user has pressed the eject button. The unit will blink
amber for a few seconds then return to steady green. Wait for
host access to complete, after which the unit will eject the
cartridge. If it does not, you may not be running the correct RDX
utility, see RDX Removable Disk utility (page 6). Install the RDX
Understanding the LEDs
21
Table 2 Power LED (continued)
LED Status
Meaning
Action required
utility and try again. If necessary, use Windows Explorer to
eject the cartridge (right-click on the drive letter for the RDX
Removable Disk Backup System and select Eject).
Cartridge Activity LED
Table 3 Cartridge LED
LED Status
Meaning
Action required
OFF
Not ready
The cartridge is not inserted correctly or the unit has no power.
Make sure the cartridge is inserted correctly; it should lock into
place with a clicking sound. Check the power cables.
Blinking GREEN
Activity
None. The unit is connected to a RDX service and carrying out
a read, write or seek operation.
Constant blinking indicates that the cartridge is being used for
RDX backup.
All other operations have a dot-dot-dot-dash pattern.
Steady AMBER
Fault
The unit has detected a cartridge fault condition. Check for the
following fault conditions:
• The cartridge is not compatible with the RDX Removable Disk
Backup System
• The cartridge has been severely damaged
• The cartridge has not been fully inserted
If this does not resolve the problem, run the RDX diagnostic
application.
Using the RDX utility for diagnostics
The RDX Utility is a Windows™ application that allows you to diagnose problems with your RDX
Removable Disk Backup System. It is normally installed immediately after connecting the RDX unit
to ensure that the eject function operates correctly, see Install the RDX utility (page 16).
With the RDX utility, you can:
•
Identify RDX Removable Disk Backup Systems attached to your server or workstation.
•
Retrieve device and cartridge status information.
•
Download and upgrade the firmware in the RDX Removable Disk Backup System from http://
www.hp.com/support/rdx.
•
Test the unit and the cartridge.
To run the RDX Utility for Windows
Click Start > All Programs > RDX Utility > RDX Utility. For instructions on using the RDX utility, click
Help.
Emergency eject
NOTE:
Do not emergency eject a cartridge while the cartridge activity LED is flashing.
If the cartridge does not eject, using either the eject button or the right-click eject methods, use the
following emergency eject hole method to recover the cartridge.
22
Troubleshooting
1.
2.
3.
4.
If using the internal RDX Removable Disk Backup System, turn off your server or workstation.
If using the external RDX Removable Disk Backup System, unplug the power cable.
Insert a large straightened paper clip (or similar object) into the Emergency Eject Hole (see
Front panel with LEDs (page 21)) and hold for 10–15 seconds. Do not insert the object in the
hole at an angle. Keep the object straight and apply some force to eject the cartridge.
When the cartridge has been ejected by the unit, grasp the exposed sides of the cartridge
and pull the cartridge straight out.
Restart your server or workstation to reset the RDX Removable Disk Backup System. If using
the external device, remember to reconnect the power cable before restarting your server or
workstation.
The RDX Removable Disk Backup System does not appear in the Device
Manager
If the unit does not appear in the Windows Device Manager and the power LED is green, follow
these steps to rescan the hardware:
1. Bring up the Device Manager:
2.
3.
•
Right-click on My Computer.
•
Select Manage .
•
Select Device Manager.
Right-click on the top folder (this should be your server or workstation’s name). Select Scan
for Hardware Changes.
You should see your RDX Removable Disk Backup System listed under Disk drives. If the device
does not appear, restart the server or workstation.
Unit performance seems slow
Make sure your unit is connected to a USB 3.0 port. The unit is backwards compatible with USB
2.0, but performance will be degraded. Do not connect to a USB 1.1 port. For best performance
connect directly to a USB 3.0 root hub on the PC and not an external hub. If using an external
hub, make sure it is USB 3.0 compliant.
Be aware that the USB bus shares bandwidth between all USB devices connected to the systems,
including the RDX Removable Disk Backup System. The use of cameras, flash memory devices,
and so on, on the USB bus will decrease performance of the device. Remove extra devices if they
are not necessary. See also USB Configuration Guide (page 26).
Write Error
If the backup application reports a write error, follow these steps:
1. Verify that the write protect switch on the cartridge is set to the padlock open position.
2. Check the cartridge LED on the front of the cartridge. If this LED is amber, the cartridge is not
working properly. This may be due to severe damage to the cartridge. Run the RDX utility to
obtain more information about the failure.
3. Replace the cartridge if the error persists.
Firmware download fails with Windows Server 2003
If the firmware download fails with error invalid parameter and you are using Windows Server
2003, check to ensure you have at least Service Pack 1 installed.
System will not complete boot process
Some versions of BIOS do not handle large USB removable media correctly. If your system will
not complete the boot process, follow the steps below:
The RDX Removable Disk Backup System does not appear in the Device Manager
23
1.
2.
3.
4.
24
Make sure you are using the latest BIOS for your system by checking http://www.hp.com/
support
Disable USB boot in the BIOS and retry.
Attempt to eject the cartridge and retry boot, or boot with the RDX Removable Disk Backup
System disconnected.
If using a FAT32 formatted cartridge, reformatting to another file system may fix the problem.
Troubleshooting
6 Replacing an internal RDX Removable Disk Backup System
In this chapter:
•
To disconnect your RDX Removable Disk Backup System (page 25)
•
To reconnect your RDX Removable Disk Backup System (page 25)
If your RDX Removable Disk Backup System proves to be faulty and cannot be repaired and it is
still covered by the original warranty, it will be replaced. HP will provide a replacement unit free
of charge. Based on availability and where geography permits, the replacement unit will be shipped
for next business day delivery. Same day or four-hour delivery may be offered at an additional
charge where geography permits. If you request HP to install the replacement unit, you will be
charged for the travel and labor costs of this service.
To disconnect your drive
1.
2.
3.
4.
5.
6.
7.
Unpack your replacement RDX Removable Disk Backup System, and retain the packaging.
Power off the server or workstation and disconnect from the mains power supply.
Remove the cover from the server or workstation.
Observing normal anti-static precautions (see caution in Attach mounting hardware (page 9))
remove any screws that are holding the drive in place.
Disconnect the failed unit from the server or workstation's power and USB cables and slide it
carefully out of the mounting bay.
Put the failed unit into the packaging that contained the replacement unit.
Return the faulty unit to your local HP Service Center. Instructions on where to return faulty
units will be shipped with the replacement unit.
You must ship the defective unit back to HP within a defined period of time, normally five (5)
business days. The defective part must be returned with the associated documentation in the
provided shipping material. Failure to return the defective part may result in HP billing you
for the replacement. HP will pay all shipping and part return costs and determine the
courier/carrier to be used.
NOTE: If you are not replacing the RDX Removable Disk Backup System immediately, you
should insert a blanking plate into the empty bay. Replace the cover on the server or workstation
and secure with screws, as appropriate.
Special considerations with the RDX DL Server module
The RDX DL Server module may contain an optical disk as well as the RDX Removable Disk Backup
System and return details are different for the two units; details can be found on the base of the
units after you remove them.
If there is a problem with the RDX Removable Disk Backup System, do not return the complete HP
RDX DL Server Module.
1. Detach the cables, remove the four screws that secure the RDX unit to the module and keep
them safe for use with the replacement module.
2. Remove the RDX unit from the module and return it for servicing.
It is important to retain the cables; the replacement unit does not include cables.
To reconnect your RDX Removable Disk Backup System
Follow the step-by-step instructions in this User Guide.
To disconnect your drive
25
7 USB Configuration Guide
In this chapter:
•
USB in HP StorageWorks devices (page 26)
•
USB terminology (page 26)
•
Setting up a USB network (page 27)
•
USB cables (page 27)
USB in HP StorageWorks devices
The RDX Removable Disk Backup system is a USB 3.0 logo certified device. It supports the high-speed
USB transfer rate with a theoretical maximum transfer of over 50 MB/s. (The actual backup rate
will be less. This is defined by the transfer rate of the drive and the compressibility of the data.)
To benefit from the high-speed performance of the USB 3.0 interface, the RDX Removable Disk
Baakup System should be connected to its host system via a USB 3.0 port. Any USB hubs between
the device and the system port should also be USB 3.0 compliant.
To maximize device performance, minimize the use of other USB devices when using the RDX
Removable Disk Backup System.
USB terminology
The Universal Serial Bus, USB, is a communication interface where an intelligent host controls all
the network activity. A command from the host to a particular device is broadcast to all devices
on the network. A device waits for a command addressed to itself and then responds as requested.
The host determines how much of the overall USB network bandwidth a given device can use at
any time. Any given USB network has only one host.
Hubs act as command repeaters and multipliers. This allows many devices to be supported by one
host. A host command can arrive at the upstream port of the hub and be transmitted via the
downstream ports to many other device and hubs. (Likewise, device commands arriving at a
downstream port are also repeated upstream.) There is a special hub called a root hub. The root
hub's upstream port is connected directly to the host. All USB systems have a root hub. This is why
a system typically has more than one USB port. All the USB ports on the system are connected to
the host system via the root hub.
USB devices are not treated equally by the host.
•
Periodic devices, which consist of interrupt and isochronous devices, are given a higher priority
than bulk transfer devices.
•
Interrupt devices, such as keyboards and mice, typically send brief but important input
information to the system.
•
Isochronous devices, such as web cameras, typically require timely transmission of data, such
as a video stream.
•
Bulk transfer, such as printers and CD-ROM, must receive or transmit 100% accurate data.
But how fast or often the data is transmitted is not as important as the accuracy of the data.
The host will give network bandwidth priority to periodic devices and will share any remaining
bandwidth equally among any active bulk transfer devices.
USB supports many types of devices and three data transfer rates, low speed, full speed, and high
speed. (A keyboard does not need to transfer data to the system at the same speed as a cable
modem.)
26
USB Configuration Guide
The transfer speed capabilities of a device are often referred to by the USB specification revision
in which the transfer rate was defined. Therefore a USB 3.0 and a USB 2.0 Hub will support high,
full and low speed, but a USB 1.1 hub will only support full and low speed.
The USB specification was developed and is maintained by the USB organization. The USB
organization also conducts a certification program. The USB organization will issue the USB logo
to a device, which has passed a series of tests that verify the device has correctly implemented the
USB interface, as defined by the USB specification. There are many types of USB logos depending
on which features of the USB specification a device supports. A USB 2.0 logo-ed device correctly
supports high, full, and low speed data transfer.
Setting up a USB network
USB is very user friendly. The interface automatically assigns addresses to devices; you simply
need to connect a USB device to a USB port on a system using a USB cable. If you have many
USB devices or need to place a device away from your system, you may place up to a maximum
of five USB hubs between the device and host system and connect them with additional cables.
If you are using a high-speed (USB 3.0 or USB 2.0) device, make sure that the USB host at the
system and all the hubs between the device and host support high-speed (USB 3.0 or USB 2.0
2.0) transfer.
When using a bulk transfer device, such as an RDX Removable Disk Backup System, do not use
other USB devices that will place restrictions on the USB bandwidth available to the bulk transfer
device.
If several USB devices requiring large amounts of the USB network bandwidth are to operate
simultaneously, an additional host must be added to the system. Each device must then be placed
into the separate networks starting at the different hosts. An additional host is typically a new USB
HBA, which plugs into the host system's PCI slot, creating a new USB host that resides on the
network. (Note: if several USB adapters are placed into a system, demands on the bandwidth of
the system bus will constrain the USB devices' performance.)
Always use USB logo-ed components in your USB network. This is the best and easiest method to
ensure reliable operation.
USB cables
USB cables are available in a variety of lengths. The maximum cable length is 5 meters. If you
need to place a USB device further than 5 meters from the system, you must use a hub.
Do not use USB cable extenders or couples. These are not recognized or approved by the USB
organization. The USB specification does not allow their use and they are likely to reduce the
reliability of the USB network or cause it not to work completely.
Internal and external USB devices use the same USB cables.
Setting up a USB network
27
8 Support and other resources
HP technical support
For worldwide technical support information, see the HP support website:
http://www.hp.com/support
Before contacting HP, collect the following information:
•
Product model names and numbers
•
Technical support registration number (if applicable)
•
Product serial numbers
•
Error messages
•
Operating system type and revision level
•
Detailed questions
For continuous quality improvement, calls may be recorded or monitored.
HP websites
For additional information, see the following HP websites:
•
http://www.hp.com — HP corporate website
•
http://www.hp.com/go/storage — HP storage products
•
www.hp.com/storage/spock — Compatibility and cabling information for HP storage products
•
www.hp.com/support/rdx — Support pages for the HP RDX Removable Disk product
•
http://www.hp.com/support/manuals — HP Support website, documentation
•
http://www.hp.com/support/downloads — HP Support website, firmware and software
downloads
Typographic conventions
Table 4 Document conventions
Convention
Element
Blue text: Table 4 (page 28)
Cross-reference links and e-mail addresses
Blue, underlined text: http://www.hp.com
Website addresses
Bold text
• Keys that are pressed
• Text typed into a GUI element, such as a box
• GUI elements that are clicked or selected, such as menu
and list items, buttons, tabs, and check boxes
Italic text
28
Support and other resources
Text emphasis
Table 4 Document conventions (continued)
Convention
Element
Monospace text
• File and directory names
• System output
• Code
• Commands, their arguments, and argument values
Monospace, italic text
• Code variables
• Command variables
Monospace, bold text
WARNING!
CAUTION:
IMPORTANT:
NOTE:
Emphasized monospace text
Indicates that failure to follow directions could result in bodily harm or death.
Indicates that failure to follow directions could result in damage to equipment or data.
Provides clarifying information or specific instructions.
Provides additional information.
Subscription service
HP recommends that you register your product at the Subscriber's Choice for Business website:
http://www.hp.com/go/e-updates
After registering, you will receive e-mail notification of product enhancements, new driver versions,
firmware updates, and other product resources.
After signing up, you can quickly locate your products by selecting Business support and then
Storage under Product Category.
Related documentation
In addition to this guide, the following document provides related information:
•
‘Start here' poster for an overview of the installation information in this guide (available in
English, French, German and Japanese)
You can find these documents from the Manuals page of the HP Business Support Center website:
http://www.hp.com/support/manuals
Registering your drive
Once you have installed and tested your HP StorageWorks drive, please take a few minutes to
register your product on the following website:
http://www.register.hp.com
To ensure your registration is complete, there are a number of questions on the electronic form that
are mandatory. Other questions are optional. However, the more you feel able to complete, the
better HP can meet your needs.
Subscription service
29
Index
A
LEDs, 16, 21
front view, 5
attach mounting hardware
internal drive, 9
H
backup software problems, 20
boot fails, 23
buttons
Eject, 18
Unload, 19
handling cartridges, 17
help
obtaining, 28
host
problems, 20
HP
technical support, 28
C
I
cartridge, 17
handling, 17
loading, 17
unloading, 18, 19
write protect, 17
Cartridge activity LED, 16, 21, 22
cartridges
inserting, 17
problems, 20
removing, 18, 19
CD-ROM
contents, 6
connect power cable
external drive, 14
internal drive, 11
connect USB cable
external drive, 14
internal drive, 11
conventions
document, 28
text symbols, 29
inserting cartridges, 17
install drive
external drive, 14
internal drive, 10
installation
external drive, 14
internal drive, 8
problems, 20
RDX utility, 16
internal drive
attach mounting hardware, 9
connect power cable, 11
connect USB cable, 11
install drive, 10
installation, 8
prepare mounting bay, 8
secure drive, 12
which USB cable to use, 10
B
D
device manager
disk not appearing in, 23
document
conventions, 28
related documentation, 29
documentation
HP website, 29
E
Eject button, 18
eject button, 19
emergency eject, 22
external drive
connect power cable, 14
connect USB cable, 14
installation, 14
F
firmware download fails, 23
front panel, 16
30
Index
L
LED
cartridge activity, 16, 21
power, 21
troubleshooting, 21
loading cartridges, 17
M
media, 17
mounting requirements, 6
O
operating systems, 5
operating your drive, 16
P
performance, 23
power LED, 21
power requirements, 6
prepare mounting bay
internal drive, 8
R
RDX utility, 6
installation, 16
troubleshooting, 22
related documentation, 29
S
secure drive
internal drive, 12
slow performance, 23
Subscriber's Choice, HP, 29
supported operating systems, 5
symbols in text, 29
T
technical support
HP, 28
service locator website, 28
text symbols, 29
U
unload
emergency eject, 22
Unload button, 19
unloading cartridges, 17
eject button, 19
mouse right-click, 18
USB cable
external drive, 14
internal drive, 10
usb cables, 27
usb configuration guide, 26
usb network, 27
usb terminology, 26
using the drive, 16
W
websites
HP , 28
HP Subscriber's Choice for Business, 29
product manuals, 29
write error, 23
write protect
cartridge, 17
31
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