HP Scanjet N7710
User Guide
Contents
1
Scanner overview
What you can do with the scanner ............................................................................................3
Scanner hardware .....................................................................................................................4
Scanner lamp setting ...........................................................................................................4
Scanner software .......................................................................................................................4
HP Smart Document Scan Software ...................................................................................5
HP Scanner Tools Utility ......................................................................................................5
Where to get additional information ...........................................................................................6
Setup and Support Guide ....................................................................................................6
User Guide ...........................................................................................................................6
Online help ...........................................................................................................................6
Accessibility ...............................................................................................................................7
LCD Reader .........................................................................................................................7
Control of the scanner buttons ............................................................................................7
2
Use the document feeder
Document loading tips ...............................................................................................................8
Things to avoid ..........................................................................................................................9
How to load documents ...........................................................................................................10
3
Load cards
Load flexible cards into the document feeder ..........................................................................13
Load a card into the card slot ..................................................................................................14
4
Scan and copy
Basic scanning steps ...............................................................................................................16
Basic copying steps .................................................................................................................16
Scan from the scanner buttons ................................................................................................17
Scan Document To button .................................................................................................17
Copy button .......................................................................................................................17
Tools button .......................................................................................................................17
Cancel button ....................................................................................................................17
Scan from HP Smart Document Scan Software ......................................................................18
Scan from other software programs ........................................................................................18
Scan with one button press .....................................................................................................18
5
Set up scan profiles
Set up a profile with HP Smart Document Scan Software .......................................................20
Assign profiles to numbers with the HP Scanner Tools Utility .................................................21
Import and export profiles ........................................................................................................21
6
Care and maintenance
HP Scanner Tools Utility Maintenance tab ..............................................................................22
Order maintenance and scanning supplies .............................................................................22
Clean the scanner glass ..........................................................................................................22
Clean the paper path ...............................................................................................................23
1
Clean the feed roller ................................................................................................................24
Replace the feed roller and separation pad .............................................................................26
7
8
Troubleshooting
Scanner error codes ................................................................................................................28
Scanner initialization or hardware problems ............................................................................29
Scanner does not start ......................................................................................................29
Scanner has stopped working correctly .............................................................................30
Scanner operation problems ...................................................................................................30
Scanner will not turn on .....................................................................................................31
Scanner lamp stays on ......................................................................................................31
Scanner does not scan right away ....................................................................................31
Scanner scans only one side of a double-sided page .......................................................31
Scanned image is fuzzy .....................................................................................................31
Scanned pages are out of order at the scan destination ...................................................31
Scanner is scanning items very slowly ..............................................................................31
The scan is completely black or completely white .............................................................32
Scanned images are not straight .......................................................................................32
Vertical white stripes appear on the printed page .............................................................32
Scan files are too large ......................................................................................................32
Scanner buttons are not working correctly ..............................................................................32
Buttons do not work ...........................................................................................................32
An unexpected program opens when a button is pressed ................................................33
Wrong HP Smart Document Scan Software profile is used when a button is
pressed ..............................................................................................................................33
Scanner paper path problems .................................................................................................33
Paper jamming, skewing, misfeeds, or multiple-page feeds .............................................34
Paper does not feed from the scanner ..............................................................................34
The bottom of the scanned image is cut off .......................................................................34
The scanned images have streaks or scratches ...............................................................35
An item loaded in the scanner jams repeatedly .................................................................35
Clear jams from the scanner paper path ...........................................................................35
Contact HP Support .................................................................................................................36
Advanced technical features
Long pages ..............................................................................................................................37
Scanner hardware compression ..............................................................................................37
Color dropout ...........................................................................................................................38
Misfeed (Multipick) Detection ...................................................................................................38
Index..............................................................................................................................................39
2
1
Scanner overview
This user guide covers what you need to know about using the HP Scanjet N7710
scanner.
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•
•
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What you can do with the scanner
Scanner hardware
Scanner software
Where to get additional information
Accessibility
What you can do with the scanner
The following table summarizes the scanner features. Many of these features are
available through the HP Smart Document Scan Software or other included scanning
software. For more information, see the HP Smart Document Scan Software Help.
Feature
Description
Card slot
You can use the card slot on the back of the scanner to scan
rigid items such as laminated cards and embossed cards.
Wide range of paper sizes
You can scan a stack of originals ranging in size from business
cards to legal-size paper. You can also scan originals up to
215.9 mm x 863.6 mm (8.5 inches x 34 inches) one page at a
time.
Profiles
You can set up and use profiles that contain all settings
necessary for scanning tasks such as:
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•
•
Document processing
Saving in different file formats (i.e. searchable or nonsearchable PDF files) using automatic naming
mechanisms
Sending to different destinations such as e-mail, Microsoft
SharePoint, or other applications
Page management
You can view, edit, delete, insert, and reorder pages. You can
also have the scanner automatically delete blank pages.
File management
You can scan all pages to a single file, scan each page to a
separate file, or scan to separate files based on bar codes or
blank pages in the original.
Optical Character Recognition
(OCR)
With OCR software, you can scan originals as editable text that
you can send to your favorite application.
Send Documents To
You can set up profiles to send the scanned documents to a
variety of destinations such as a local folder, a network folder,
e-mail, or a custom application.
Scanner overview
3
Chapter 1
Scanner hardware
1
Front panel. For information, see Scan from the scanner buttons.
2
Document feeder. For information, see Use the document feeder.
3
Card slot. For information, see Load cards.
4
The Power rocker switch is located on the back of the scanner.
Scanner lamp setting
The scanner supports two modes of lamp operation:
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•
In Power Save mode, the scanner lamp times out and turns off automatically after
about 15 minutes of inactivity. In this mode, the scanner is Energy Star compliant.
In Instant Lamp On mode, the scanner lamp times out and turns off automatically
after about 15 minutes of inactivity, but it remains warm and ready to scan.
To switch from Power Save mode to Instant Lamp On mode, select the Enable Instant
Lamp On check box on the Buttons tab of the HP Scanner Tools Utility. To switch back
to Power Save mode, clear the Enable Instant Lamp On check box.
Scanner software
The scanner comes with an assortment of scanning and document-management
programs, including:
•
•
HP Smart Document Scan Software
HP Scanner Tools Utility
For more information and detailed descriptions of the software from other manufacturers
that is included with the scanner, see the printed Setup and Support Guide that came
with the scanner.
4
Scanner overview
HP Smart Document Scan Software
HP Smart Document Scan Software guides you through the scanning process. To
open the software, double-click the HP Smart Document Scan Software icon on
the desktop. For more information, see Scan from HP Smart Document Scan
Software.
Main Window
The Main Window is displayed when you open the HP Smart Document Scan software.
Use this window to complete the following tasks:
•
•
Start a scan: Load the original in the document feeder, select a profile, and then click
Scan. The scan will be completed using the settings associated with the selected
profile.
Work with profiles: Create and modify profiles to specify the scanner settings and
the actions to take on your scanned documents.
Scan Progress Window
The Scan Progress Window opens when you start a scan. Use this window to complete
the following tasks:
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View thumbnails of the pages as they are scanned
Scan more pages
Rescan pages individually
Edit pages individually to crop, rotate, and deskew the images.
Reorganize or delete pages
Complete the scan and process the document
For more information, click Help on the HP Smart Document Scan Software menu bar.
HP Scanner Tools Utility
Use the HP Scanner Tools Utility to assign profiles to numbers, to configure the buttons
on the scanner front panel, and to find information about scanner settings, status, and
maintenance.
To open the utility, do one of the following:
•
•
•
Double-click the HP Scanner Tools Utility icon on the desktop.
Press the Tools ( ) button on the scanner front panel.
Click Start, point to Programs or All Programs, point to HP, point to Scanjet,
point to N7710, and then click HP Scanner Tools Utility.
Use the Buttons tab to assign HP Smart Document Scan Software profiles to numbers
for quick access from the scanner front panel. For more information, see Set up scan
profiles.
Also use the Buttons tab to configure the behavior of the buttons on the scanner front
panel and to change the lamp setting.
Use the Maintenance tab to view the scanner usage and maintenance history, to run
a test scan pass, and to change the setting for maintenance alerts.
Scanner software
5
Chapter 1
Where to get additional information
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•
•
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Setup and Support Guide
User Guide
Online help
Help for other software programs
Setup and Support Guide
Use the printed Setup and Support Guide that came with the scanner to set up and
connect the scanner, test the installation, and troubleshoot installation problems.
User Guide
This scanner User Guide is the primary source for scanner information. It provides
information about using, maintaining, and troubleshooting the scanner.
To open the User Guide in the installed (system) language, follow these steps:
▲ Click Start, point to Programs or All Programs, point to HP, point to Scanjet, point
to N7710, and then click User Guide.
To open the User Guide in another language, follow these steps:
1. Insert the HP Scanning Software CD that came with the scanner into the computer
CD drive.
Wait for the installation dialog box to display.
2. Click View guides.
A list of languages is displayed.
3. Click the language that you want.
Online help
The following sources of information are available online:
HP Smart Document Scan Software Help
The HP Smart Document Scan Software Help explains how to use HP Smart Document
Scan Software features such as creating and editing profiles.
To open HP Smart Document Scan Software Help, double-click the HP Smart Document
Scan Software icon on the computer desktop, and then click Help on the menu bar.
HP Scanner Tools Utility help
The HP Scanner Tools Utility help explains the scanner settings, information about
scanner status and maintenance, and how to assign scanner profiles to numbers that you
can select on the scanner front panel.
To open HP Scanner Tools Utility help, press the Tools button on the scanner front panel,
and then click Help in the HP Scanner Tools Utility dialog box.
6
Scanner overview
Help for other software programs
For information about any of the other software programs included with the scanner, open
the program, and then click Help on the menu bar.
Accessibility
•
•
LCD Reader
Control of the scanner buttons
LCD Reader
The LCD Reader is a software program that shows the changing contents of the scanner
front panel display. The LCD Reader enables accessibility software tools to verbalize
what is being shown on the scanner front panel.
To use the LCD Reader, follow these steps:
1. On your hard drive, navigate to the C:\Program Files\Common Files\Hewlett-Packard
\Scanjet\N7710 directory.
2. To start the program, double-click hplcd.exe.
Control of the scanner buttons
To prevent buttons from being pushed accidentally, you can disable the buttons on the
scanner front panel.
When the buttons are disabled, start scans and copies from the computer using scanning
software. You can still press the Cancel button on the scanner front panel to stop a scan
or copy.
To turn off the scanner buttons, follow these steps:
1. Open the HP Scanner Tools Utility.
2. On the Buttons tab, select the Disable scanner buttons check box.
To turn on the scanner buttons, clear the Disable scanner buttons check box.
NOTE: You must have administrative privileges on the computer to change the
setting of this check box.
Accessibility
7
2
Use the document feeder
For helpful information on loading your documents properly, refer to the following topics.
•
•
•
Document loading tips
Things to avoid
How to load documents
Document loading tips
•
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•
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•
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•
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•
8
The document feeder performs best with 60-90 g/m2 (16-24 lb) paper.
Use the document feeder to scan flexible items such as paper and small, flexible
cards.
Use the card slot to scan rigid items such as laminated cards, embossed cards, or
cards with raised lettering (available on the HP Scanjet 7800 and N7710).
The maximum capacity of the document feeder is 50 sheets of 75 g/m2 (20 lb paper).
When using heavier paper, the maximum capacity is decreased.
Be sure that your documents are within these guidelines:
Width:
50.8 mm to 215.9 mm (2.0 inches to 8.5 inches)
Length:
73.7 mm to 355.6 mm (2.9 inches to 14 inches)
Weight:
60 g/m2 to 120 g/m2 (16 lb to 32 lb)
Make sure that there are no staples, paper clips, or any other attached material such
as adhesive notes. Sheets should not be stuck together.
Before placing an item in the document feeder, make sure that the item does not
contain wet ink, wet glue, correction fluid, adhesive notes, or other substances that
can be transferred to the interior of the scanner. Wait until the document is thoroughly
dry before scanning.
Smooth out any folds or curls in your documents before placing them into the feeder.
If the leading edge of a document is curled or folded, it may cause a paper jam.
When loading paper that is smaller than 73.7 mm (2.9 inches) in one dimension (such
as business cards), place the pages lengthwise into the document feeder.
Make sure that the hatch on the document feeder is securely latched. To properly
close the hatch, press until you hear a click.
Adjust the paper guides to the width of the documents. Make sure that the paper
guides touch the edges of the original. If there is any clearance between the paper
guides and the edges of the documents, the scanned image might be skewed.
Clean the scanning rollers if the rollers are visibly dirty or after scanning a document
that has pencil writing on it.
Use the document feeder
Things to avoid
•
•
•
Scanning the following types of documents might result in paper jams or damage to
the documents. To scan these documents, make a photocopy, and then scan the
copy instead.
Wrinkled or creased
documents
Curled documents
Torn documents
Documents with paper clips
or staples
Carbon paper
Coated paper
Extremely thin, translucent
paper
Paper with adhesive notes or
flags attached
Photos
Overhead transparencies
Do not exceed the maximum capacity of the document feeder: 50 sheets of 75 g/m2
(20 lb paper). When using heavier paper, the maximum capacity is decreased.
When placing a stack of documents into the feeder, gently set the stack in the
document feeder. Do not drop the stack into the feeder and do not tap the top edge
of the stack after you have placed the stack in the document feeder.
Things to avoid
9
Chapter 2
How to load documents
1. Pull up the document feeder extension, and fold out the output tray.
2. Adjust the paper guides to the width of the documents. Take care not to overtighten
the guides, which can restrict paper feeding.
When scanning small originals such as checks, it is especially important that the
paper guides fit snugly against the edges of the original.
10
Use the document feeder
3. Fan the stack of document pages to ensure that the pages do not stick together. Fan
the edge that will be pointing into the feeder in one direction, and then fan that same
edge in the opposite direction.
4. Align the edges of the documents by tapping the bottom of the stack against the table
top. Rotate the stack 90 degrees and repeat.
How to load documents
11
Chapter 2
5. Gently set the stack in the document feeder. Load the pages face down with the top
of the pages pointing into the feeder.
For best results, do not drop the stack into the feeder and do not tap the top edge of
the stack after you have placed it in the document feeder.
6. Verify that the paper guides are aligned with the edges of the stack.
7. Begin scanning.
12
Use the document feeder
3
Load cards
For information about loading flexible and rigid cards, see the following topics.
•
•
Load flexible cards into the document feeder
Load a card into the card slot
Load flexible cards into the document feeder
Use the document feeder to scan flexible items such as paper and small, flexible cards.
(Use the card slot to scan rigid items such as laminated cards and embossed cards.)
This topic describes the specifications for flexible cards. For paper specifications, see
Load cards.
The scanner document feeder can process flexible cards that meet the following
specifications:
Minimum size:
50.8 mm x 73.7 mm (2.0 inches x 2.9 inches)
Maximum size:
Business card size
Minimum weight:
253 g/m2 (12 points or 102 lb)
Maximum weight:
326 g/m2 (15 points or 120 lb)
The card capacity of the document feeder is 10 flexible cards.
NOTE: Cards with raised characters must be placed into the card slot. For
information, see Load cards.
CAUTION: Before placing an item in the document feeder, make sure that the item
does not contain wet glue, correction fluid, or other substances that can be transferred
to the interior of the scanner.
Make sure there are no curls, wrinkles, staples, paper clips, or any other attached
material. Sheets should not be stuck together.
Load cards
13
Chapter 3
To load flexible cards into the document feeder, follow these steps:
1. Place the stack of cards face down with the long dimension parallel to the paper
guides.
2. Adjust the paper guides to center the original. Make sure the paper guides touch the
edges of the original.
Load a card into the card slot
Use the card slot of the back of the scanner to scan rigid items such as laminated cards
and embossed cards. The card slot accepts cards with raised characters. (Use the
document feeder to scan flexible items such as business cards.)
The scanner card slot can process rigid cards that meet the following specifications:
14
Minimum size:
31.8 mm x 63.5 mm (1.3 inches x 2.5 inches)
Maximum size:
54.3 mm x 85.7 mm (2.1 inches x 3.4 inches)
Load cards
(continued)
Minimum thickness:
0.10 mm (0.004 inches)
Maximum thickness:
0.84 mm (0.033 inches)
The capacity of the card slot is 1 card at a time.
Load a card into the card slot face down with the long dimension parallel to the side of
the scanner and the top of the card toward the left as you face the scanner.
NOTE: Be sure to scan only one card at a time in the card slot.
Load a card into the card slot
15
4
Scan and copy
The following topics describe how to scan or copy originals using the scanner and the
scanner software.
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•
•
•
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Basic scanning steps
Basic copying steps
Scan from the scanner buttons
Scan from HP Smart Document Scan Software
Scan from other software programs
Scan with one button press
Basic scanning steps
The basic steps for scanning are:
1. Load the originals. For more information, see Use the document feeder.
2. Do one of the following:
• Use the Select Profile Number ( ) button on the scanner front panel to select a
•
•
number, and then press the Scan Document To ( ) button.
For information about profiles, see Set up scan profiles.
Open HP Smart Document Scan Software. For more information, see Scan from
HP Smart Document Scan Software.
Open another scanning software program. For more information, see Scan from
other software programs.
TIP: If you select duplex scanning or copying, the scanner processes both sides of
a two-sided original in a single pass.
Basic copying steps
The basic steps for copying are:
1. Load the originals. For more information, see Use the document feeder.
2. Use the Number of Copies ( ) button on the scanner front panel to select the number
of copies, and then press the Copy ( ) button.
The copies are printed with the current copy settings.
NOTE: If you want to change the copy settings, start the copy from the HP Document
Copy software.
TIP: You can configure HP Document Copy to always prompt for copy settings
before starting to print. For information, see the HP Scanner Tools Utility help.
16
Scan and copy
Scan from the scanner buttons
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•
•
•
Scan Document To button
Copy button
Tools button
Cancel button
Scan Document To button
1.
Use the Select Profile Number button ( ) to select a profile. The number (01
through 30) is displayed on the scanner front panel.
TIP: To increase or decrease the numbers rapidly, press and hold the Select
Profile Number button.
2.
Press the Scan Document To (
selected profile.
) button to start scanning a document using the
For information about profiles, see Set up scan profiles.
Copy button
1.
Use the Number of Copies button ( ) to specify the number of copies that you
want. The number of copies is displayed on the scanner front panel.
TIP: To increase or decrease the number of copies rapidly, press and hold the
Number of Copies button.
2.
Press the Copy button ( ) to scan an original document and send it to the
computer's default printer.
Tools button
Use the Tools button to open the HP Scanner Tools Utility where you can configure
the scanner front panel buttons, assign profiles, and view maintenance information.
For more information, see HP Scanner Tools Utility.
Cancel button
Use the Cancel button to cancel a scan in progress.
Scan from the scanner buttons
17
Chapter 4
Scan from HP Smart Document Scan Software
You can start a scan from the HP Smart Document Scan Software.
1. Do one of the following:
• Double-click the HP Smart Document Scan Software icon on the computer
desktop.
•
Click Start, point to Programs or All Programs, point to HP, point to Scanjet,
and then click HP Smart Document Scan Software.
2. Select a profile, and then click Scan.
TIP: A description of the selected profile is displayed below the list. For
descriptions of the most commonly used profiles, see the profile label on the pulldown tray on the front of the scanner.
3. Follow the onscreen instructions to complete the scan.
For more information, see the HP Smart Document Scan Software help.
Scan from other software programs
You can scan an image or document directly into a software program if the program is
ISIS or TWAIN compliant. Generally, the program is compliant if it has a menu option
such as Acquire, Scan, Import New Object, or Insert. If you are unsure whether the
program is compliant or what the option is, see the documentation for that program.
HP Smart Document Scan Software is an ISIS application.
ScanSoft PaperPort, I.R.I.S. Readiris Pro, and NewSoft Presto! BizCard are TWAIN
applications.
Scan with one button press
The standard process for using the HP Smart Document Scan Software to complete your
scans is as follows:
1. Scan document pages.
2. Review the scanned document pages in the HP Smart Document Scan Software
Scan Progress Window. Reorder, delete, and rescan pages as necessary.
3. Finish the scan by clicking Done Scanning in the Scan Progress Window.
4. The scanning software processes the scanned document pages according to the
profile settings.
You can set up a profile that skips steps 2 and 3 of the standard process. After you select
this profile, press the Scan Document To button on the scanner front panel or click
Scan in the HP Smart Document Scan Software Main Window. The pages will be
scanned and processed without further intervention.
18
Scan and copy
In order for a scan to complete automatically, the selected HP Smart Document Scan
Software profile must include the following settings:
•
•
On the Profile tab, the Enable document review and option to scan more
pages check box must be cleared.
Additional settings on the Destination tab, such as disabling the Show Save As
dialog box, might be required depending on the profile.
Scan with one button press
19
5
Set up scan profiles
An HP Smart Document Scan Software profile contains settings for scanning, processing,
and saving or sending scanned documents. You can set up profiles for use with the Scan
Document To button on the scanner front panel. The profiles provide a fast, efficient way
to scan. You can configure each profile to perform specific scanning functions that you
use often. For example, if you frequently need to scan originals at 200 dpi color to a
searchable PDF file and e-mail that file to a co-worker, you can create a profile with the
necessary settings to accomplish this task.
Use the HP Smart Document Scan Software to set up and modify profiles. Use the HP
Scanner Tools Utility to assign each profile to a number. After you have assigned a profile
to a number, you can use the profile settings by selecting that number on the scanner
front panel.
NOTE: You can assign up to 30 profiles to numbers that are selectable from the
scanner front panel. If you have more than 30 profiles, assign the most frequently
used profiles to the numbers. You can access all profiles by scanning from the HP
Smart Document Scan Software.
For information on how to configure an HP Smart Document Scan Software profile to
complete a scan without user interaction, see Scan with one button press.
•
•
•
Set up a profile with HP Smart Document Scan Software
Assign profiles to numbers with the HP Scanner Tools Utility
Import and export profiles
Set up a profile with HP Smart Document Scan Software
1. To open HP Smart Document Scan Software, do one of the following:
• Double-click the HP Smart Document Scan Software icon on the computer
desktop.
•
Click Start, point to Programs or All Programs, point to HP, point to Scanjet,
and then click HP Smart Document Scan Software.
2. Click New.
The Create New Profile dialog box is displayed.
3. In the Profile name box, type the name you want or accept the default name.
TIP: You might want to set up the new profile based on an existing one. To do
so, check the Copy settings from profile check box and select an existing profile
from the list.
20
Set up scan profiles
4. Click Continue.
The Profile Settings dialog box is displayed.
5. Select the settings for the profile.
For more information, click Help on the HP Smart Document Scan Software menu bar.
Assign profiles to numbers with the HP Scanner Tools
Utility
Use the HP Scanner Tools Utility to assign each profile to a number. Numbered profiles
are selectable from the scanner front panel.
NOTE: Because the number on the front panel returns to 01 after being idle for 30
seconds, it is a good idea to assign the most frequently used profiles to lower
numbers.
1. To open the HP Scanner Tools Utility, do one of the following:
• Double-click the HP Scanner Tools Utility icon on the computer desktop.
•
Press the Tools ( ) button on the scanner front panel.
Click Start, point to Programs or All Programs, point to HP, point to Scanjet,
point to N7710, and then click HP Scanner Tools Utility.
2. In the Available Profiles list, select a profile.
3. In the Number list, select the number to receive the profile.
4. Click Assign Profile to Number.
•
Import and export profiles
Profiles can be exported into and imported from an XML file so that administrators can
set up profiles for a workgroup, users can transfer their profiles from one machine to
another, and users can share custom profiles with each other.
For more information, see the HP Smart Document Scan Software help.
Import and export profiles
21
6
Care and maintenance
This section presents information about how to care for and maintain the scanner.
•
•
•
•
•
•
HP Scanner Tools Utility Maintenance tab
Order maintenance and scanning supplies
Clean the scanner glass
Clean the paper path
Clean the feed roller
Replace the feed roller and separation pad
Occasional cleaning of the scanner helps ensure high-quality scans. The amount of care
necessary depends upon several factors, including the amount of use and the
environment. You should perform routine cleaning as necessary.
CAUTION: Before placing an item in the document feeder, make sure that the item
does not contain wet glue, correction fluid, or other substances that can be transferred
to the interior of the scanner.
Make sure there are no curls, wrinkles, staples, paper clips, or any other attached
material. Sheets should not be stuck together.
HP Scanner Tools Utility Maintenance tab
The Maintenance tab of the HP Scanner Tools Utility displays the scanner usage,
maintenance history, and settings. You can record scanner maintenance and change the
setting for maintenance alerts.
For detailed information, see the HP Scanner Tools Utility help. To open the help, press
the Tools button on the scanner front panel, and the click Help in the dialog box.
Order maintenance and scanning supplies
You can purchase maintenance parts for your scanner.
1. Visit the HP scanner parts Web site at www.hp.com/buy/parts.
2. Select your language, and then click the arrow.
Clean the scanner glass
Both strips of glass in the scanner should be cleaned periodically. The two small strips
of white reflective material should be lightly dusted if debris is present.
To clean the strips of glass, follow these steps:
1. Press the Power switch to the off position, and then disconnect the USB cable and
power supply from the scanner.
2. Open the scanner hatch.
22
Care and maintenance
3. Clean the glass by using a soft, lint-free cloth that has been sprayed with a mild glass
cleaner.
CAUTION: Use only glass cleaner to clean the scanner glass. Avoid cleaners
that contain abrasives, acetone, benzene, and carbon tetrachloride, all of which
can damage the scanner glass. Avoid isopropyl alcohol because it can leave
streaks on the glass.
Do not spray the glass cleaner directly on the glass. If too much glass cleaner is
applied, the cleaner could leak under the glass and damage the scanner.
4. Dry the glass with a dry, soft, lint-free cloth.
5. With a light touch, dust the two small strips of white reflective material with a dry, soft,
lint-free cloth.
6. Close the scanner hatch, and then reconnect the USB cable and power supply to the
scanner.
Clean the paper path
If scanned images have streaks or scratches, use the HP paper-path cleaning cloth to
clean the paper path.
To order more HP paper-path cleaning cloths, go to www.hp.com/support.
To clean the paper path, follow these steps:
1. Open the sealed HP paper-path cleaning cloth container, starting at the notch. Take
care not to tear the cleaning cloth.
2. Remove the cleaning cloth and unfold it.
Clean the paper path
23
Chapter 6
3. Place the unfolded cloth into the document feeder.
4. Press the Tools ( ) button to open the Scanner Tools Utility. Click the
Maintenance tab.
5. Click the Clean button to feed the cloth through the scanner.
CAUTION: Wait two minutes for the components to dry before proceeding to the
next step.
6. Place up to five pages of printed paper in the scanner. Scan and view the results.
7. If streaks still appear, repeat steps 3 through 5. The cleaning cloth can be cycled
through the scanner up to five times within 30 minutes. After that, the cloth will dry
out.
If repeated cycling of the cleaning cloth does not remove the streaks from the scanned
images, clean the feed roller.
Clean the feed roller
If cleaning the paper path did not remove the streaks or scratches from the scanned
images, clean the feed roller.
To order more HP paper-path cleaning cloths, go to www.hp.com/support.
To clean the feed roller, follow these steps:
1. Press the Power switch to the off position, and then disconnect the USB cable and
power supply from the scanner.
2. Open the scanner hatch.
24
Care and maintenance
3. Squeeze the tabs on the feed roller cover towards each other, and then lower the
feed roller cover.
4. Use an HP paper-path cleaning cloth to clean the feed roller and the small rubber pad
that is located below it.
NOTE: If you do not have an HP paper-path cleaning cloth, use a lint-free cloth
that has been dampened with isopropyl alcohol.
5. Wipe the area around the small rubber pad to remove any paper dust.
6. Raise the feed roller cover to close it.
Clean the feed roller
25
Chapter 6
7. Clean the glass by using a soft, lint-free cloth that has been sprayed with a mild glass
cleaner.
CAUTION: Use only glass cleaner to clean the scanner glass. Avoid cleaners
that contain abrasives, acetone, benzene, and carbon tetrachloride, all of which
can damage the scanner glass. Avoid isopropyl alcohol because it can leave
streaks on the glass.
Do not spray the glass cleaner directly on the glass. If too much glass cleaner is
applied, the cleaner could leak under the glass and damage the scanner.
8. Dry the glass with a dry, soft, lint-free cloth.
9. With a light touch, dust the two small strips of white reflective material with a dry, soft,
lint-free cloth.
10. Close the scanner hatch, and then reconnect the USB cable and power supply to the
scanner.
11. Press the Power switch to the on position, and then update the scanner maintenance
history:
a. Press the Tools ( ) button on the scanner front panel to open on the HP Scanner
Tools Utility.
b. In the Feeder Maintenance section of the Maintenance tab, click Record
Cleaning.
For more information, see the HP Scanner Tools Utility help.
NOTE: HP recommends that you replace the feed roller and the associated
separation pad every 100,000 scans.
The HP Scanner Tools Utility can remind you when service is needed, which depends
on many conditions and might be sooner than this replacement interval.
Replace the feed roller and separation pad
If streaks on scans or paper jams occur repeatedly and cleaning the scanner does not
help, replace the feed roller.
26
Care and maintenance
The feed roller replacement kit contains a feed roller mechanism, a separation pad, and
installation instructions. To order the replacement kit, go to www.hp.com/support.
To replace the feed roller and separation pad, follow these steps:
1. Press the Power switch to the off position, and then disconnect the USB cable and
power supply from the scanner.
2. Replace the feed roller and separation pad as described in the installation instructions
that were included with the replacement kit.
3. Close the scanner hatch, and then reconnect the USB cable and power supply to the
scanner.
4. Update the scanner maintenance history:
a. Press the Tools ( ) button on the scanner front panel to open on the HP Scanner
Tools Utility.
b. In the Feed Roller and Separation Pad Maintenance section of the
Maintenance tab, click Record Replacement.
For more information, see the HP Scanner Tools Utility help.
NOTE: HP recommends that you replace the feed roller and the associated
separation pad every 100,000 scans.
The HP Scanner Tools Utility can remind you when service is needed, which depends
on many conditions and might be sooner than this replacement interval.
Replace the feed roller and separation pad
27
7
Troubleshooting
This section contains solutions for common problems with the scanner.
•
•
•
•
•
•
Scanner error codes
Scanner initialization or hardware problems
Scanner operation problems
Scanner buttons are not working correctly
Scanner paper path problems
Contact HP Support
For additional troubleshooting, see the help for the HP scanning program that you are
using. For more information, see Where to get additional information.
Scanner error codes
For help responding to an error code, see the appropriate topics below.
Error Code
Description
Error 02 SDRAM Error
Press the Power switch to the off position. Wait 30 seconds, and
then press the Power switch to the on position. If the message is
still displayed, contact HP Support.
Error 03 USB Error
1.
2.
3.
4.
Error 04 Paper Jam
A document feeder paper jam has been detected. Open the hatch
and clear the jam.
Error 08 Hatch Open
The hatch on the document feeder is open or not securely latched.
Please close the hatch by pressing until you hear a click, and then
rescan.
Error 09 NVRAM ACCESS
Error
Press the Power switch to the off position. Wait 30 seconds, and
then press the Power switch to the on position. If the message is
still displayed, contact HP Support.
Error 10 Motor Fail
Press the Power switch to the off position. Wait 30 seconds, and
then press the Power switch to the on position. If the message is
still displayed, contact HP Support.
Error 18 Multipick Error
The scanner detected that more than one page at a time was fed
through the scanner. Follow these steps to resolve the error:
1.
2.
28
Check the USB connection between the scanner and the
computer.
Use the Windows Device Manager tool to verify that the
computer recognizes the scanner.
The Windows Device Manager tool is available on the
Hardware tab of the Systems tool in the Control Panel.
If the computer does not recognize the scanner, uninstall and
then reinstall the scanner software.
If the problem persists, contact HP Support.
Troubleshooting
Remove the paper from the document feeder.
Sort through the stack to make sure the sheets are not stuck
together.
(continued)
Error Code
Description
3.
4.
Make sure the paper meets the size and weight specifications,
as specified in the scanner User Guide.
Replace the paper into the document feeder.
If this error occurs when there is no paper feed error, the misfeed
(multipick) detection sensor is not working correctly. Contact HP
Support.
NOTE: You can disable misfeed (multipick) detection in the
TWAIN/ISIS Advanced Settings dialog box.
Error 23 Lamp Error
Press the Power switch to the off position to turn the scanner off.
Wait 30 seconds, and then press the Power switch to the on position
to turn the scanner on. If the message is still displayed, contact HP
Support.
Error 24 Pick Failure
The document feeder cannot pick up the paper or the paper is
jammed. Follow these steps to resolve the error:
1.
2.
3.
4.
Remove the paper from the document feeder.
Sort through the stack to make sure the sheets are not stuck
together.
Make sure the paper meets the size and weight specifications,
as specified in the scanner User Guide.
Replace the stack of originals and try again.
Scanner initialization or hardware problems
•
•
Scanner does not start
Scanner has stopped working correctly
Scanner does not start
If you receive an error message similar to “Scanner initialization failed” or “Scanner not
found” when trying to use the scanner, follow these steps:
1.
2.
3.
4.
Close the scanning software, if it is open.
Disconnect the USB cable that connects the scanner to the computer.
Turn the scanner off.
Shut down the computer operating system, turn the computer off, wait 60 seconds,
and then turn the computer back on.
5. Turn the scanner on.
6. Reconnect the USB cable that connects the computer and the scanner, making sure
that the USB cable is connected to the back of the scanner correctly.
After 30 seconds, the characters on the scanner front panel should stop blinking. If
the characters are blinking, see the printed Setup and Support guide that came with
the scanner.
Scanner initialization or hardware problems
29
Chapter 7
Scanner has stopped working correctly
If the scanner stops scanning, follow these steps. After each step, start a scan to see if
the scanner is working. If the problem persists, proceed with the next step.
1. A cable might be loose. Ensure that both the USB cable and power supply are properly
connected.
Use the cable that was included with the scanner. Another USB cable might not be
compatible with the scanner.
2. Ensure that the scanner is receiving power.
a. Check that the green LED on the power supply cable connector is on.
b. If the green LED is not on, ensure that power is available to the power outlet or
surge protector that the AC cable is plugged into.
c. If power is available to the power outlet or surge protector but the green LED is
still not on, the power supply might be defective. Contact HP Support for
assistance.
3. Unplug the power cable from the power source, wait 60 seconds, and then plug it
back in.
4. Restart your computer.
5. Use the Add/Remove tool (in Windows Vista, the Programs and Features tool) from
the Control Panel to uninstall the following applications:
• HP Scanjet N7710 Document ISIS/TWAIN
• HP Scanjet N7710 Utilities
6. Reinstall using the HP Scanning Software CD that came with your scanner. When
you insert the CD, an installation dialog box launches automatically.
Scanner operation problems
•
•
•
•
•
•
•
•
•
•
•
30
Scanner will not turn on
Scanner lamp stays on
Scanner does not scan right away
Scanner scans only one side of a double-sided page
Scanned image is fuzzy
Scanned pages are out of order at the scan destination
Scanner is scanning items very slowly
The scan is completely black or completely white
Scanned images are not straight
Vertical white stripes appear on the printed page
Scan files are too large
Troubleshooting
Scanner will not turn on
If the scanner will not turn on when you press the front panel scanner buttons, check the
following:
•
•
•
The scanner may be turned off. Be sure the power rocker switch located on the back
of the scanner is in the on position.
The scanner may have been unplugged. Check to see that the power supply has not
become disconnected from the scanner or unplugged from the power source.
The power supply might not be working.
◦ Check that the green LED on the power supply cable connector is on.
◦ If the green LED is not on, ensure that power is available to the power outlet or
surge protector that the AC cable is plugged into.
◦ If power is available to the power outlet or surge protector but the green LED is
still not on, the power supply might be defective. Contact HP Support for
assistance.
Scanner lamp stays on
To turn the lamp off, turn off the scanner, wait 30 seconds, and then turn the scanner
back on.
Scanner does not scan right away
Make sure the power rocker switch on the back of the scanner is in the on position.
If the scanner has not been used for awhile, the scanner lamp might need to go through
a warm-up period before scanning can begin. If the scanner lamp needs to warm up, it
takes a moment after starting the software or pressing a scanner button for scanning to
begin.
You can enable Instant Lamp On mode in the HP Scanner Tools Utility.
Scanner scans only one side of a double-sided page
Select the Duplex setting in the scanning or copy software.
Scanned image is fuzzy
Check for any obstructions in the scanner paper path and make sure the paper width
guides are positioned appropriately. Try another scan.
Clean the scanner glass as described in the Care and maintenance section.
Check the JPEG compression setting as described in the Advanced technical
features section. If scanner compression is high, scanned data might be lost by the
compression.
Scanned pages are out of order at the scan destination
Place the first page of a multiple page document toward the back of the document feeder.
Scanner is scanning items very slowly
The resolution might be set too high. Modify the scan resolution.
Scanner operation problems
31
Chapter 7
The scan is completely black or completely white
The item might not be placed correctly in the document feeder. Make sure that the item
you are trying to scan is placed face down.
Scanned images are not straight
Verify that the document feeder guides are centered on the scanner and set to an
appropriate width for the original being scanned. Make sure the paper guides touch the
edges of the original.
Vertical white stripes appear on the printed page
The destination printer might be out of toner or ink. Scan a different original to the same
printer to see if the issue lies with the printer.
If the second original has the same problem, clean the scanner glass as described in the
Care and maintenance section.
Scan files are too large
If the saved scan files are very large, try the following:
•
•
•
•
Verify the scan resolution setting. Resolution of 300 dpi is sufficient for creating
editable text. Scanning at a higher resolution creates a larger file with no additional
benefit.
Color scans create larger files than do black and white scans.
If you are scanning a large number of pages at one time, consider scanning fewer
pages at a time to create more, smaller files.
Use the Kofax VirtualReScan software to reduce the background “noise” in a
document scan to create a smaller file.
Scanner buttons are not working correctly
•
•
•
Buttons do not work
An unexpected program opens when a button is pressed
Wrong HP Smart Document Scan Software profile is used when a button is pressed
Buttons do not work
After each step, press a button to see if it is working correctly. If the problem persists,
proceed with the next step.
1. The buttons might be disabled in the HP scanning software. Verify the Disable front
panel buttons setting in the HP Scanner Tools Utility.
2. A cable might be loose. Ensure that the USB cable and the power supply are securely
connected.
3. Turn off the scanner, wait 30 seconds, and then turn the scanner back on.
32
Troubleshooting
4. Restart your computer.
5. If the problem persists, the buttons might be disabled outside of the HP scanning
software. Try the following procedure:
a. Open Control Panel, select Scanners and Cameras, and then select your
scanner model from the list.
b. Examine the buttons setting for your scanner:
• Windows 2000: Ensure that the Disable Device Events option is not
selected.
• Windows XP and Vista: Ensure the Take No Action option is not selected.
An unexpected program opens when a button is pressed
Depending on the computer operating system and the HP scanning software installed on
the computer, an unexpected program might open when a profile is selected and a button
is pressed.
After each step, press a button to see if it is working correctly. If the problem persists,
proceed with the next step.
1. Verify that the expected program is installed on the computer by looking at the
Start menu.
If the program is not installed, then use the program CD to install the program.
2. If the problem persists, the buttons might be disabled outside of the HP scanning
software. Try the following procedure:
a. Open Control Panel, select Scanners and Cameras, and then select your
scanner model from the list.
b. Ensure that the Start this program option is selected and that the correct
application is selected in the drop-down list.
Wrong HP Smart Document Scan Software profile is used when a button is pressed
Use the HP Scanner Tools Utility to determine which HP Smart Document Scan Software
profile is assigned to the selected number. If necessary, change which profile is assigned
to that number.
For more information, see the HP Scanner Tools Utility help.
Scanner paper path problems
•
•
•
•
•
•
Paper jamming, skewing, misfeeds, or multiple-page feeds
Paper does not feed from the scanner
The bottom of the scanned image is cut off
The scanned images have streaks or scratches
An item loaded in the scanner jams repeatedly
Clear jams from the scanner paper path
Scanner paper path problems
33
Chapter 7
Paper jamming, skewing, misfeeds, or multiple-page feeds
•
•
•
•
•
If the pages look skewed as they feed into the scanner paper path, check the resulting
scanned images in the software to ensure that they are not skewed.
The pages might not be placed correctly. Straighten the pages and adjust the paper
guides to center the stack.
The paper guides must be touching the sides of the paper stack to work properly.
Please ensure that the paper stack is straight and the guides are against the paper
stack.
The document feeder or output tray might contain more than the maximum number
of pages. Load fewer pages in the document feeder, and remove pages from the
output tray.
Clean the scanner paper path to help reduce misfeeds. If misfeeds still occur, clean
the feed roller. If misfeeds still occur, replace the feed roller. For information on how
to clean the paper path and how to clean or replace the feed roller, see the Care and
maintenance section.
Paper does not feed from the scanner
Re-load the pages into the document feeder, ensuring that they make contact with the
rollers.
Place small pages, such as business cards, lengthwise into the document feeder.
The scanner hatch might not be securely latched. Open the scanner hatch and then close
it by pressing firmly.
A problem with the scanner hardware might exist. Follow this procedure to test the
scanner:
1. Ensure that the power supply is securely connected between the scanner and a live
electrical outlet or surge protector. Check that the green LED on the power supply
connector is on to verify that the power supply is functional.
2. If the power supply is connected to a surge protector, ensure that the surge protector
is plugged into an outlet and turned on.
3. Disconnect the power supply from the scanner and turn off the computer. After 60
seconds, reconnect the power supply to the scanner and then turn on the computer,
in that order.
4. Try to rescan.
5. If the paper still does not feed properly, see the Product Support section of the printed
Setup and Support Guide that came with the scanner.
The bottom of the scanned image is cut off
By default, the scanner can scan media that is up to 355.6 mm (14 inches) long. For
longer pages, the end of the document is not included in the scanned image.
Verify that you have specified an appropriate page size in the scanning software.
For information on how to enable scanning of media up to 863.6 mm (34 inches), see the
Advanced Technical Features section.
34
Troubleshooting
The scanned images have streaks or scratches
After each step, try another scan to see if the streaks or scratches are still apparent. If
so, then try the next step. For information on cleaning the scanner, see the Care and
maintenance section.
•
•
•
•
Check that the originals are clean and unwrinkled.
Use a cleaning cloth in the scanner paper path.
Clean the scanner glass.
Clean the feed roller manually.
An item loaded in the scanner jams repeatedly
•
•
•
The item might not meet the guidelines for acceptable originals. For more information,
see the Load originals section.
The item might have something on it, such as staples or self-adhesive notes on the
original that must be removed.
Make sure the paper guides touch the edges of the original.
Clear jams from the scanner paper path
To clear a paper jam:
1. Open the scanner hatch.
2. Remove the originals or any obstructions from the paper path.
3. Remove any debris (paper, staples, clips, etc.) that you see in the paper path.
Scanner paper path problems
35
Chapter 7
4. Close the scanner hatch until it snaps into place.
5. Reload the unscanned originals in the document feeder.
6. Resume scanning.
Contact HP Support
For support contact information, see the printed Setup and Support Guide that came with
the scanner or visit www.hp.com/support.
36
Troubleshooting
8
Advanced technical features
Experienced document management professionals might be interested in the following scan
features. These features are available from any document TWAIN or ISIS application that allows
you to modify the scan settings in its user interface.
•
Long pages
•
Scanner hardware compression
•
Color dropout
•
Misfeed (Multipick) Detection
Long pages
By default, the scanner accepts a stack of originals up to 215.9 mm x 355.6 mm (8.5 inches x 14
inches). You can choose to scan single pages up to 215.9 mm x 863.6 mm (8.5 inches x 34 inches).
NOTE: If the scanner is set to scan long pages and a page jams, up to 864 mm (34 inches) of
document pages can be wrinkled as a result of the jam. Therefore, select scan profiles that
specify long pages only when you are scanning pages longer than 355.6 mm (14 inches).
To enable long-page scans in an HP Smart Document Scan Software profile, follow these steps:
1. Open the HP Smart Document Scan Software.
2.
Select a scan profile, and then click Edit.
3.
Set the page size:
▲ On the Scan tab of the Profile Settings dialog box, select Custom in the Size drop-down
list, and then type the actual page dimensions, up to 215.9 mm x 863.6 mm (8.5 inches x
34 inches), in the Width and Height boxes.
TIP: Alternatively, you can select Maximum in the Size drop-down list. The resulting
scanned image size will be 215.9 mm (8.5 inches) wide and the actual page length up to
863.6 mm (34 inches) long.
NOTE: Some scanning and destination applications might not support long pages.
Scanner hardware compression
The scanner supports multiple levels of JPEG compression to increase the rate of data transfer from
the scanner to the scanning software on the computer. The scanner compresses the data during the
scanning process. The scanning software can uncompress the data in order to create scanned
images. JPEG compression works on grayscale and color scans.
To enable JPEG compression in an HP Smart Document Scan Software profile, follow these steps:
1.
Open the HP Smart Document Scan Software.
2.
3.
Select a scan profile, and then click Edit.
Turn on compression:
▲ On the Scan tab of the Profile Settings dialog box, select the Use scanner compression
(for optimal speed) check box.
4.
Set how much compression should be performed:
a.
On the Scan tab of the Profile Settings dialog box, click Advanced Settings.
b. On the More tab of the Properties dialog box, move the Scanner JPEG Compression to
the value that you want.
Advanced technical features
37
Chapter 8
NOTE: To enable JPEG compression in another application, navigate to the TWAIN or ISIS
Advanced Settings dialog box, and then configure the Scanner JPEG Compression setting
as described in the previous procedure.
Color dropout
You can filter out a dark background from the image content, for example black text on green paper
or red instructions on a form. Removing colors from the scan reduces the scan file size. You can
select to filter out a color channel (red, green, or blue) or up to three specific colors. The sensitivity
setting controls how closely a scanned color must approximate a specified color in order to be filtered
out.
•
•
A sensitivity of 1 creates the largest variable color drop out range. All colors that are similar to
the specified colors are eliminated from the scan.
A sensitivity of 10 creates the smallest variable color drop out range. Only those colors that very
closely approximate the specified colors are eliminated from the scan.
To select colors to eliminate from a scan in an HP Smart Document Scan Software profile, follow
these steps:
1.
Open the HP Smart Document Scan Software.
2.
Select a scan profile, and then click Edit.
3.
Configure color dropout:
a.
On the Scan tab of the Profile Settings dialog box, click Advanced Settings.
b. On the Color Dropout tab of the Properties dialog box, select the color dropout option that
you want.
c.
Select the channel or color(s) to be dropped out:
•
To filter out a color channel, select that color from the drop-down list.
•
To filter out a specific color, select that color from the color chooser or type the RGB
values into the boxes, and then drag the sensitivity slider to the setting that you want.
Misfeed (Multipick) Detection
The Misfeed (Multipick) Detection feature stops the scan or copy process if it senses that multiple
pages are fed into the scanner at one time. This feature is enabled by default.
You might want to disable the Misfeed (Multipick) Detection feature if you are scanning multipart
forms (a use that HP does not recommend).
To disable the Misfeed (Multipick) Detection feature in an HP Smart Document Scan Software profile,
follow these steps:
38
1.
Open the HP Smart Document Scan Software.
2.
Select a scan profile, and then click Edit.
3.
On the Scan tab of the Profile Settings dialog box, click Advanced Settings.
4.
On the More tab of the Properties dialog box, clear the Enable check box.
Advanced technical features
Index
A
F
accessibility 7
applications
scan from 18
features
color dropout 38
long-page support 37
Misfeed (Multipick)
Detection 38
Scanner JPEG
compression 37
feed roller
clean 24
replace 26
file management 3
fuzzy images 31
B
black scans
troubleshoot 32
blurry images 31
buttons
troubleshoot 32
C
Cancel button
use 17
card slot
locate 14
scan from 14
clean
feed roller 24
paper path 23
scanner glass 22
cleaning cloth 23
Color dropout 38
copy
select number of copies 16
Copy button
use 17
crooked images 32
customer support 36
cut-off images
troubleshoot 34
D
disable scanner buttons 7
document feeder
load flexible cards 13
load paper 8
double-sided scans
troubleshoot 31
E
editable text 3
export profiles 21
G
glass, clean 22
H
help 6
HP paper-path cleaning cloth 23
HP Scanner Tools Utility
assign profile numbers 21
help 6
Maintenance tab 22
uses for 5
HP Smart Document Scan
Software
features 3
help 6
scan from 18
set up profiles 20
I
import profiles 21
ISIS-compliant programs
scan from 18
J
jams
troubleshoot 35
L
lamp
troubleshoot 4, 31
LCD Reader 7
lines
troubleshoot 32
long-page support 37
M
maintenance
clean feed roller 24
clean paper path 23
HP Scanner Tools Utility
Maintenance tab 22
media
jams 35
misfeeds 34
not feeding 34
troubleshoot 34
Misfeed (Multipick) Detection
feature 38
misfeeds
troubleshoot 34
multiple-page feeds 34
N
number of copies
select 16
Number of Copies button
use 17
numbers
assign profiles 21
O
OCR 3
online help 6
order
feed roller replacement 26
supplies 22
P
page management 3
pages out of order 31
paper
jams 35
misfeeds 34
not feeding 34
troubleshoot 34
39
paper-path
clean 23
parts
order 26
Power Save mode 4, 31
profiles
assign numbers 21
features 3
import and export 21
select 16
set up 20
programs
scan from 18
R
replace feed roller 26
reset the scanner 29
S
scan
files too large 32
flexible cards 13
from HP Smart Document
Scan Software 18
from other programs 18
rigid cards 14
select profiles 16
with one button press 18
Scan Document To button
use 17
Scanner hardware compression
feature 37
scanner lamp
troubleshoot 4, 31
screen reader 7
separation pad
replace 26
Setup and Support Guide 6
skewed images 32
slow scans
troubleshoot 31
software
features 3
help 6
information about 6
uninstall and reinstall 30
speed
troubleshoot 31
streaks
troubleshoot 35
stripes
troubleshoot 32
40
supplies
order 22
support 36
support guide 6
T
text, editable 3
Tools button
use 17
troubleshoot
black scans 32
buttons 32
crooked images 32
cut-off images 34
double-sided scans 31
fuzzy images 31
jams 35
lamp stays on 4, 31
large scan files 32
misfeeds 34
page order 31
paper not feeding 34
power 31
reset the scanner 29
speed 31
stops working 30
streaks 35
uninstall and reinstall
software 30
warm-up time 4, 31
white lines 32
white scans 32
turn on scanner
troubleshoot 31
TWAIN-compliant programs
scan from 18
U
uninstall and reinstall
software 30
User Guide 6
V
vertical white stripes
troubleshoot 32
W
warm-up time 4, 31
Web sites
order supplies 22
replacement parts 26
white scans
troubleshoot 32
white stripes
troubleshoot 32
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