Lewes Court handbook 2015-2016
Housing Services
Lewes Court handbook
2015-2016
Lewes Court (Phase 1 and Phase 2)
Contents
11
5-1
25
Entrance
Parking
Block 4
Emergency phone
Recycling point
83
-93
71
-82
Launderette
94
-10
4
Block 3
45
-50
61
-70
Block 2
7-1
6
17
-22
Block 1
Ro
ad
1-6
Pa
rk
Vil
lag
e
39
-44
29
-38
8
51-5
23
-28
1
Road
Refectory
Map of Lewes Court
inside front cover
Welcome
2
Housing Services
Living in Lewes Court
3
What’s your address?
How you receive your mail
What do we provide?
4
What should you find in your room?
What should you find in the kitchen/diner?
Launderette
Catering packs
Bedding
Bedding packs
Rent
5
Residential Student Support Team
6
Residential Advisors
Peer mediation
Senior residential advisors
Residential Student Support Management
Family flats
7
What’s in a flat?
Facilities available
Housekeeping
8
Cleaning
Food safety
Energy efficiency
Heating
9
Water efficiency
Lighting
Recycling
Waste
Grounds
Pest control
General information
10
ResNet
Telephones
Televisions
Insurance
Email
Home deliveries
Storage
Moving out
End of tenancy
11
Accommodation available over the summer
Transport information
12
General
Trains
Buses
13
Cycling
Road safety
Maintenance
14
Repairs
Compensation policy
Condensation
15
Toilets (Lewes Court Phase 2)
Hot water (Lewes Court Phase 2)
Studio flats (Lewes Court Phase 2)
Hallway cupboards (Lewes Court Phase 1)
Sinks
Health and safety
16
Health services
Security
Procedure for lost keys
Personal safety and security of possessions
Nuisance telephone calls
17
Accidents
Banned equipment
Electrical safety
Fire safety
18
Fire doors
19
Windows
Safety testing
Gas
Occupancy rules
20
Guidelines for behaviour
Illegal drugs policy
Alcohol and anti-social behaviour policy
21
Vandalism
Threatening or violent behaviour
Noise
Smoking
Access to roofs
Social media – public order
Guidelines for harmonious living
22
Bicycles
Health and Safety and Maintenance inspections
Guests
Problems and complaints
23
Quick guide
Code of Practice for the Management of
Student Housing
Charges 24
How to use the equipment provided
25
Useful telephone numbers 38
Emergency telephone numbers 39
Index
40
Campus map inside back cover
Contents
10
5-1
14
Reception
Welcome
Living in Lewes Court
Leaving home to live at university is an exciting experience, and Sussex
provides the opportunity to take those first steps of independent living in a
supportive and friendly environment.
The residences form an integral part of the
University of Sussex. We have just over 5,000
study bedrooms on and off campus, all of
which are self catering and over a third of which
have ensuite facilities. How you feel about your
accommodation is very important to us. Student
tenants are typically young adults, but you will find
that some students are here with their families
while others have retired and are returning to
education.
3
Congratulations on securing your place at Sussex.
The Housing Office staff have been welcoming
students to their new homes for many years and
we aim to give you a high level of support to help
you to settle in easily and make friends quickly.
We are committed to providing you with housing
that enables you to make the most of your time at
Sussex. We realise that where you live can have an
impact on how effectively you can study.
We want your stay to be as enjoyable and
problem-free as possible, so all the key information
relating to living in our accommodation is set out
in this handbook. Please make sure you bring the
handbook with you as you will need to refer to it
throughout your stay. This handbook also forms
part of your tenancy agreement as it explains things
in detail, so it is important that you read it through
before signing and returning your agreement to us.
We have a wide choice of housing that helps us
to meet most of the needs of our students. If you
have been allocated a room you are not happy
with, try not to worry about it too much at first.
Most students settle into their accommodation
quickly, even if it isn’t quite what they wanted, and
find they are happy after all. But, if you are one of
the unlucky few who really can’t settle, we will do
our best to move you once our swap list opens.
The Housing Office in Bramber House is the main
student facing area in Housing Services and you are
welcome to pop in and chat with the team about any
housing issue you may have. Bear in mind that the
office is extremely busy during September and it may
be difficult to get through at times. However, please
persevere and we will do our best to resolve any
issue you might raise.
We look forward to welcoming you and hope you
make the most of your time with us.
Dean Spears,
Head of Housing Services
This handbook has been designed as a useful
guide for your stay here at Lewes Court.
Lewes Court
Lewes Court comprises 234 standard student
study bedrooms, 224 en suite, 39 studio flats
and six family flats. All study bedroom doors can
be double locked and all keys are security coded,
meaning they cannot be copied at locksmiths.
The Housing Services team
Housing Services
The Housing Office is responsible for the
allocation and charging of all of the University’s
accommodation, both on and off campus.
Residential buildings are maintained by Sussex
Estates and Facilities (SEF).
Each residential area has a building manager
responsible for the overall running of the
residence. The building manager is supported by
a porter, housekeeping supervisor and a team of
housekeepers. The Housing Office in Bramber
House produces information about the residences,
carries out the allocation of accommodation and
administers the tenancy agreements, as well
as providing information about accommodation
available in the local private rented sector. The
Residential Advisor (RA) network is made up of
returning students living in the residences who act
as a first point of support for new students (see
page 6 for more information on this scheme).
The Residential Student Support Manager is
responsible for student welfare, disciplinary matters
and also manages the RA scheme. He and his
deputy are both based in the 24-hour Service
Centre in York House.
All study bedrooms and some communal areas
have internet (ResNet) connections and telephone
points. It is also possible to connect to the internet
wirelessly. Instructions on how to connect and use
both systems are available from your Porter.
Building Manager:
Mo Kamel
The Porter’s hours are Monday to Friday 8.30am5pm (closed for lunch 1-1.30). He is available to
report maintenance faults to and collect mail from.
He is an excellent first point of contact and will help
wherever possible. Please report faults to the Porter
as soon as they arise.
The Manager’s office is just across from the Porter’s
reception. She is responsible for the portering,
cleaning and general maintenance of the site.
Please go to see her with any problems you might
have, and she will do whatever she can to help.
Outside of these hours we have a Duty Porter
based at the 24-hour Reception in York House,
in case you need to report any problems such as
faults that cannot wait until the Porter is back on
duty. For further information, please refer to the
inside back cover.
Useful telephone numbers and email addresses:
Internal
extension
Porter
28497
Manager 27974
Manager
Housing Office
University
extension
4834
01273 874834
8520
01273 678520
E [email protected]
sussexestatesfacilities.co.uk
E [email protected]
What’s your address?
To make sure you receive your mail or packages
please use the following address with your flat
number added:
Lewes Court Flat (your flat number)
University of Sussex
Falmer
Brighton
East Sussex
BN1 9RU
How you receive your mail
The mail is usually delivered by 12 noon and your
Porter will place your mail into your residence
mailbox. Please remember that everyone in your
residence has access to your mailbox, so make
sure you have discussed whether you are happy for
them to pick up your mail. We strongly advise that
no money is sent through the post as we cannot
be held responsible for items that do not arrive. If
you have any important items being sent to you,
please use registered post. If the Porter receives
any registered mail or packages, he will keep them
secure and will place a slip in your mailbox to let
you know. Please then bring your ID to your Porter
who will get you to sign the mail book and hand
you your registered post or package. Next day
guaranteed delivery is not guaranteed by porter.
If you do experience a problem receiving your mail
you can speak to the Porter or Manager who may
be able to keep your mail separate for only you to
collect.
Living in Lewes Court
Welcome
2
What do we provide?
Rent
5
When you arrive you will find a room inventory.
You will need to check through the inventory, sign
it and return it to the Porter. When you move out,
you will be charged for anything that is missing or
damaged. Please leave the room as you found it.
What should you find in your room?
Bed and mattress
Wardrobe
Desk and desk chair
Bookshelves
Easy chair
Curtains
Desk lamp
Bin
Secure door lock
Internet point (ResNet)
Telephone
Mirror
Bedside cabinet
Pinboard
What should you find in your kitchen?
Oven and hob
Fridge freezer
Kettle
Toaster
Microwave
Iron and ironing board
Vacuum
Dining table and chairs
General instructions on how to use the equipment
are contained later in this handbook.
There is limited storage space in studio flats so we
cannot provide vacuums, irons and ironing boards
to these occupants. Should a neighbouring studio
flat resident require one of these items, please let
them borrow the ones in your flat.
Launderettes
In Lewes Court we do have two Launderettes, one
situated in Phase 1 near flats 7-16 and the other in
Phase 2 near flats 83-93. There are coin-operated
washing and drying machines. The Launderettes
are opened early in the morning and locked at
midnight.
If you have any problems, please go and see the
Building Manager or Porter.
Catering packs
Should you require cooking utensils and crockery,
you can buy a self-catering pack from the York
House Porter for £38. This contains the following
items: tea towel, cereal bowl, mug, glass, large
plate, saucepan and lid, frying pan, spatula, knife,
fork, teaspoon, dessert spoon, wooden spoon, can
opener and sharp knife.
Bedding
The University provides a mattress protector that
must be used. These are new and help protect the
mattress. You will need to provide and launder your
own duvet, sheets, pillows and pillow cases.
Bedding packs
A bedding pack, which can also be purchased from
your Porter for £36, contains a flat sheet, duvet
and duvet cover, pillow and cover. They are yours to
take with you at the end of the year.
Information on when and how to pay your rent is
provided in your accommodation offer letter. You
can pay in full or in three instalments payable
on specified dates in October, January and April
(for 9-month tenancies). Students with 11- or
12-month tenancies will have an extra instalment
payable in the summer. Students who move
into their accommodation later in the year, and
whose tenancies are for three months or less,
will, in most cases, be expected to pay the full
amount in advance. Whichever method you use,
arrangements must have been made by the time
you move into your accommodation. (Overseas
students should note that it can take some time to
set up a UK bank account and paying by credit card
is usually a more viable option.)
You can set up a debit card or credit card payment
plan online via Sussex Direct from 1 September.
If you have any problems contact the University’s
Student Accounts team T 0800 849 4979 to give
them your payment details.
(Students at the Brighton and Sussex Medical
School should T 01273 873799.)
If you start to fall behind on your agreed
payments, please contact Student Accounts at
an early stage to let them know you are having
problems. Students who get seriously behind with
their rent are at risk of being evicted from their
accommodation.
Your rent includes:
• all utility costs
• internet connection
• telephone service (excluding external call
charges)
• bedroom contents insurance
• cleaning of communal areas
• 24-hour porters service in defined areas
• residential welfare support.
Rent
What do we provide?
4
Residential Student Support Team
Family flats
Residential Advisors
Residential Advisors are returning undergraduate
and postgraduate students from the UK and
overseas who are placed in the University
residences (predominantly in undergraduate
areas). Their initial function is to provide
useful information to you to settle into your
accommodation.
What’s in a flat?
The family flats are all fully furnished, with shelves,
cupboards, a chest of drawers, a wardrobe, a
desk, a table, chairs, easy chairs, a double bed
and either bunk beds, a single bed or a cot, as
appropriate. An electric cooker, a microwave, a
fridge freezer, a washer dryer and a kettle will also
be provided. Bathrooms have a sink, toilet, mirror
and bath. Cleaning services are not provided to
family flats but the Porter will supply light bulbs,
toilet rolls and rubbish bags on request.
7
During your first few days in residence, the RAs
will introduce you to the rules of communal living,
which may involve discussions about kitchen
cleanliness, quiet hours or keeping the peace
with your neighbours. Any problems concerning
the above should in the first instance be referred
to your RA. If a problem persists, you or the RA
should bring the issue to the attention of the area’s
Building Manager, who can investigate further.
Peer mediation
Our Residential Advisors are trained in peer
mediation skills and will do their best to help
you address any issues that may arise in your
flat. When addressing conflict in your residence
we will endeavour to hold kitchen meetings
(peer mediations) either formally or informally
to help you find mutually beneficial ways to live
communally. Peer mediation is not appropriate
in all circumstances and decisions will be made
as to its efficacy by the Residential Student
Support Management Team who may decide
to utilize another form of conflict resolution
which may include but will not be limited to
arbitration, disciplinary referral or sanctions. Peer
mediation has proved to be a valuable tool to help
Residential Advisor (RA) network people adjust and
compromise in what can be a challenging living
arrangement when cohabiting in a communal
environment with a diverse community. If you
or any of your flatmates need to arrange a peer
mediation or report any issues that arise in your
flat please contact your Residential Advisor or go
to the Residential Student Support homepage
for further information: www.sussex.ac.uk/
residentialservices/studentsupport
Please remember that the residence is the
residential advisors’ home as well, so be respectful
and contact them at appropriate hours of the day.
Senior residential advisors
Each residence will have a designated senior RA.
These students are set the task of coordinating
RA responsibilities in each area and assisting the
building managers in communicating with the
residents in their areas. Senior RAs will also provide
mediatory services to resolve any ongoing conflicts.
All Senior RA’s do weekly office hours at York House
should you wish to contact them.
Residential Student Support Management
The RA scheme, student support and disciplinary
issues are managed by the Residential Student
Support Manager, Christopher Tucker who works
with partners, including the Head of Housing
Services and student services colleagues to provide
a continuum of support from across the University,
including counselling services, Student Life Centre,
International Support and to signpost to other
services, including housing, student accounts,
and Sussex Estates and Facilities. The Residential
Student Support Manager is supported by two
Residential Student Support Housing Officers and
the Residential Student Support Secretary who
are all located in York House. Miriam Osterman
manages Northfield, Lewes Court, Swanborough,
Brighthelm and East Slope. A post holder TBC
manages Stanmer Court, Park Houses, Park
Village and Off Campus properties including
our headlease residences. Ellie Simpkin is the
Residential Student Support Secretary and she is
the person responsible for the administration of
the Residences Schedule A disciplinary procedure.
Although our management team has assigned
areas do not hesitate to contact anyone on
the team for your support needs while living in
residence.
Residential Student Support Manager
Christopher Tucker – [email protected]
Residential Student Support Officers
Miriam Osterman – [email protected]
To Be Confirmed –
Residential Student Support Secretary
Ellie Simpkin – [email protected]
Family flats
Residential Advisor (RA) network
6
It is important that your stairwell is kept clear; no
objects can be stored at the bottom of the stairs or
blocking the fire exit. Items that are left here are a
potential fire hazard and could stop you and your
family from safely vacating the building. If we find
any items left in this area, they will be removed.
Facilities available
Nursery: We have a brand new nursery on campus
for children aged from 3 months to 5 years. The
nursery is operated by The Cooperative Childcare
and is open daily from 7.30am-6.30pm. Please
contact the Nursery for further information
T 0800 954 0669
E [email protected]
Children’s playground: an area near Park Village
with basic play facilities – swings, a slide, climbing
frame and benches.
Babysitting board: the Student Union runs various
events for student parents and their children; for
more information and to sign up to the mailing list,
visit www.sussexstudent.com/studentparents
Parents are advised to take up their own
references.
Family socials: each month the Residential
Student Support Team will host a tea and biscuit
social in the East Slope Family room. This is a
chance for parents and children to meet each other
and mingle. The socials are also an opportunity to
speak to HousingServices staff about any issues
in their area and for us to update you on any new
developments. Further information will be posted
on our Facebook pages and sent via email closer to
each event. We look forward to seeing you and your
families at these events.
Health Centre: NHS general practice with four
doctors (two of whom are female). Families can
register with the Health Centre when they arrive.
Healthy child clinic and drop-in group: held
10.30am-12 noon, first Thursday of every month in
East Slope Family Room. A health visitor and early
years visitor will discuss general baby and childcare issues. NB: not available in August.
Energy efficiency
We aim to provide the best energy-saving products
for your flats based on budget and durability in your
flats. All our domestic goods are rated A (except for
tumble driers).
Housekeeping
Cleaning
Each student is responsible for the cleaning of their
study bedroom and keeping the communal areas
tidy. However, to keep all the flats to a reasonable
standard, we will clean communal areas weekly and
your vanity units or ensuites monthly. You will need
to make sure that the surfaces are cleared before
the housekeepers arrive.
Please follow these guidelines:
• do your own washing up and clean the cookers
after use
• vacuum dry spillages/mop up liquid spillages on
the floor
• empty the rubbish from your bedroom, kitchen
and bathroom bins regularly
• Rubbish and Recycling must be removed
regularly. Two warning letters will be sent before
charging for rubbish removal. In the case of
Health and Safety or pest concern one letter
only will be sent before rubbish is removed and
charged.
• place food waste in the kitchen bin and do not
dispose of it using the sink or drains
• clean showers, sinks, baths and toilets after use
• keep bedrooms clean and tidy and vacuum once
a week
• do not fix posters or post it notes to windows
• do not use Sellotape, nails or drawing pins on the
walls of your room, and
• use Blu-Tack or white tack with caution, and
completely remove it at the end of your tenancy,
taking care not to damage the walls.
A service level agreement is available in each flat to
let you know what is expected from you and what
you should expect from the cleaning service.
Every room is inspected each term. You will
be advised in writing if your room or flat is not
satisfactory. You may be charged for extra cleaning
during or after your tenancy if the room is not left in
a satisfactory condition.
If the flat or room is left in an unsatisfactory state,
for example in which the housekeepers are unable
to do their job without moving your possessions, the
Housekeeping Supervisor will leave an improvement
notice. Should we find that there has been no
improvement the following week, the Manager will
send your flat a final warning notice. This will state
that we will remove our cleaning service and replace
it with cleaning contractors should the condition of
your flat not improve. The cleaning contractors will
be instructed to clean your flat and do the washing
up, payment for which will be passed onto you.
We do, wherever possible, keep the same
housekeeper for each flat; with your assistance they
will help keep your flat clean and tidy. We expect our
staff to treat you with respect and be treated with
respect in return. Should you have any complaints
regarding housekeeping staff, these should be made
to the Building Manager.
Occasionally, we may need to change the day your
flat is cleaned due to sickness or staff training.
Sometimes we may need to reduce the level of
cleaning temporarily, however we will try to keep
interruptions to a minimum.
Should you feel that any complaint has not been
handled satisfactorily, please contact the Deputy
Housing Services Manager in writing c/o The
Housing Office in Bramber House.
Food safety
For many of you this will be the first time you
have lived away from home. Follow these simple
guidelines to make sure the food you prepare for
yourself and other people is safe to eat:
• wash your hands before preparing or consuming
food
• ensure cuts and open wounds are covered before
touching food
• keep all high-risk foods refrigerated eg meat,
poultry, fish and dairy products
• keep raw and cooked food separate in the fridge
• wash utensils and chopping boards in between
preparing raw and cooked food
• keep hot food covered and do not leave food out,
it attracts pests
• ensure hot food is thoroughly cooked
• adhere to ‘use by’ and ‘best before’ dates
• use disposable dish cloths to prevent bacteria
from building up and spreading, and
• finally, if you are in any doubt about the safety of
the food you are about to eat, throw it out.
Included in your rent is an allowance that covers the
average cost of providing utility services based on
the previous year’s expenditure for that residence.
Help the University keep its carbon emissions and
energy costs to a minimum by being sensible and
following good practice with your energy usage.
Heating
The heating is controlled by a thermostat but
will only come on from 7am-12pm and 4pm to
midnight should the temperature drop. Phase 2
radiators have thermostatic valves and can give you
greater control over the heat in your rooms. Each
valve can go from 0 to 5 (where 0 is off and 5 the
highest temperature). The heating is switched off in
line with the district heating for the rest of campus
around April/May time, weather permitting. We do
monitor the temperature and will switch the heating
back on if the temperature falls significantly. If
there is a problem with the heating, a limited
supply of electric heaters are available from the
Porter, but these consume a lot of energy.
The heating times will be 6am-11 am and 4pm-11
pm. In cases of prolonged cold snaps these heating
times may be adjusted.
Water efficiency
Try to use water efficiently by following these simple
tips:
• use the minimum amount of water required
when you boil water in saucepans and kettles
• do not leave the tap running while you brush
your teeth, shave or wash your hands, as this
can waste up to five litres of water per minute
• a five-minute shower uses about a third of the
water of a bath. But power showers can use
more water than a bath in less than five minutes
• cotton wool and tissues should be put in a waste
bin rather than flushed down the toilet
• dripping taps can waste up to four litres of water
a day. Please let us know so that we can replace
worn tap washers, and
• some of our residences have a dual flush toilet
which can save up to 68% more water than
standard toilets. There are two buttons, the
bigger ones uses more water than the small one.
Please use as required. To ensure the bowl is
emptied, press down the button for 5 seconds.
Lighting
Hallway lighting in residences is movementsensitive and will automatically switch off when no
Recycling
We encourage you to reduce your consumption and
recycle items where possible. The recycling bins
are situated around Lewes Court for cardboard,
plastic, tin and glass. Please do not remove the
recycling bags from the flat without returning them.
Any recycling left in the flat may incur charges for
removal.
Place all recycling neatly in each bin and do not
leave any lying around. If non-recyclable items
are mixed in the recycling bins, all the contents
may need to be disposed of in a landfill. The bins
are operated in partnership with Brighton & Hove
Council who collect weekly. Please do not dispose
of glass in the recycling bins after 9pm to avoid
disturbing other residents.
Recycling for mobile phones, ink cartridges and
batteries is available in all residence receptions.
Waste
You are responsible for removing rubbish from your
bedroom and communal areas. There are large bins
available in and around Lewes Court for disposing of
your non-recyclable waste. The rubbish is collected
three times a week. Please make sure that you
dispose of your rubbish safely and securely inside
the bin. If you leave bags of waste by the bin or
leave the bin lid open, then the local wildlife will tear
the bags open and leave rubbish lying everywhere.
Grounds
We are very lucky that our campus is set in the
beautiful South Downs. Please respect this
environment by ensuring that any rubbish is
disposed of in the many bins around campus.
Rubbish such as broken glass, cans and plastics
are dangerous to local wildlife and also to the many
children who live on campus.
Pest control
The University campus is in the middle of the
countryside and you may occasionally see local
wildlife. Crane flies, May Bugs and other insects
arrive in moderate numbers in the summer, but
are completely harmless. Field mice, squirrels and
even badgers are occasionally spotted around the
residences. Rats and mice can be attracted if you
leave rubbish or food lying around your residence.
Please notify your Building Manager if you see
evidence of rodents.
9
Housekeeping
Housekeeping
8
motion is detected over a period of time. This time
period can be adjusted if you feel that the lights
stay on too long, or switch off too quickly, and we
can adjust the sensitivity of the sensor if necessary.
We supply low-energy bulbs where possible,
including some desk lamps. Bulbs for vanity units
can also be collected from your Porter.
General information
11
ResNet
To connect to the internet from your study
bedroom, use the cat5e cable provided and follow
the instructions provided in your room. It is also
possible to connect to the internet wirelessly.
Further support instructions are available from the
website www.sussex.ac.uk/its/roaming/resnet
Email
We will contact you by email wherever possible
and try to reduce the notes we send out on paper.
Please make sure you check your University email
account regularly.
Further information is available from your Porter.
If you have a problem, please contact IT Services
Enquiries in Shawcross 1.
T 28090
E [email protected]
Home deliveries
All the main supermarkets will deliver to the
campus. However, the drivers will expect you to
meet them at their van to direct them to where
they should unload the shopping. They will not carry
your shopping into your residence or wait if you are
not at home during your allotted delivery time.
For those students without a computer, a 24-hour
computer room is available in York House.
All crates must be returned to the driver on the day
of delivery as we will charge for removal later on.
Telephones
A telephone is provided in each study bedroom.
Your 5-digit extension number should be written
on the phone. If this is not the case, your porter
will be able to tell you your extension number.
Calls to other study bedrooms on campus are
free of charge. For you to receive incoming calls,
the caller must dial 0844 887 2222, then your
5-digit extension. To make outgoing calls, you must
activate an account with a unique PIN number.
Leaflets containing PIN numbers and further
information are available from our reception areas.
Storage
The University does not store belongings for
students outside of the tenancy dates and will not
look after items sent by post from students who
have not yet arrived. You can get details of local
storage companies from the Housing Office or the
24-hour Service Centre point in York House.
Televisions
If you wish to bring your own TV you will need to buy
a TV licence. Unfortunately, reception on campus is
poor, so you may wish to test the reception in your
room before buying the licence.
Insurance
Basic contents insurance is included within the
rent. Should you have any enquires about what
is and is not included, then you should contact
Endsleigh insurance on T 0870 241 6104. If
anything is removed from your room without your
permission, please contact Security who will
contact the Police, if necessary. We would also
ask that you inform the Building Manager, so that
they are aware of the incident. Any claims for lost
items should be made to Endsleigh. Please always
ensure that your room is secure when you leave
as failure to do so could result in a claim being
rejected.
E [email protected]
Moving out
Swapping rooms
Your tenancy agreement is for your room only and
you should never swap rooms with another student
without informing the Housing Office, which will then
ensure that your Building Manager and Porter are
aware. Swapping rooms without telling the housing
office is a serious breach of your tenancy agreement
(section 12). Any students found to have done so
may be fined and further action may be taken. If you
are unhappy with your room allocation, you can go
to the Housing Office to put your name on the swap
list which will be available from the end of the first
or second week of term (exact date is provided in
your accommodation offer letter). This is a scheme
whereby students can get in touch with each other
to arrange to swap rooms. Once you have agreed to
swap rooms with someone, go back to the Housing
Office together to complete the paperwork. A charge
of £25 each will go onto your student account to
cover the administration involved.
Moving out before the end of your tenancy
You have signed a tenancy agreement with the
University for a fixed period of time. If you want to
leave University accommodation before the end
of this period please note, as per the terms and
conditions of your tenancy agreement:
1. If you are leaving your room because you are moving to other accommodation outside the University, you will continue to be liable for rent until another suitable tenant (who is not already in University-managed accommodation and meets the agreement of the Housing Office) is found for your room.
General information
General information
10
2. If you are leaving your room because you are permanently or temporarily withdrawing (intermitting) from the University, in most cases your rent liability will end when the room is re-let or at the end of the 4 week notice period, whichever comes first.
3. In all cases, you will be charged £55 to cover the cost of cleaning and re-letting your room. This also applies if your tenancy is terminated under notice.
If you want to terminate your tenancy you should:
• organising a Housing Fair in February, providing
help and advice from various organisations
involved in living in the private sector
1. Go to the Housing Office to complete a termination form, giving at least 4 weeks’ notice • providing a list of local letting agents and
information of where else you can look
before the date you plan to move out.
• checking over tenancy agreements for you and
2. Ensure that you inform your contacts of your giving you advice about what you are signing
change of address as any mail received after you move out will be returned to sender.
• providing references to your prospective landlord
or letting agent.
Looking for accommodation for next year
The majority of residents will be expected to find
End of tenancy
their own accommodation for their second and
At the end of your tenancy you will have to move
subsequent years. The only exceptions will be those out. There are no exceptions as the halls are used
for conferences and other visitors. We ask that you
who are accepted onto the Residential Advisor
remove all your belongings, rubbish and recycling
scheme and students who need to stay living on
campus for medical reasons. Students who wish to from your room and communal areas. Please
stay on campus for medical reasons should contact note that a charge will be made for any rubbish/
recycling that is left. We cannot guarantee that
the Housing Office for an application form and
any items that are left will be stored. You will be
return it by the timescales that will be published in
Spring 2015. Please note that availability is limited. charged for any unreturned keys or damages not
noted on your inventory. Should you wish to appeal
The Housing Office can help students looking to
any charges then please write to the Building
rent in the private sector in the following ways:
Manager via:
• our online database, Studentpad, lists properties www.sussex.ac.uk/sef/services/residences
registered with local landlords. The first list for
Accommodation available over the summer
the next academic year is usually available from
If you need to stay over the summer until early
February; the Housing Office can provide you
September (or even for a shorter amount of
with a password to access this information at
time), then apply for a room with the Housing
www.sussex.ac.uk/residentialservices/
Office in Spring 2016. There is a variety of
privatesector
accommodation available for letting for different
• together with the Students’ Union, we run
budgets and requirements. The Housing Office will
housing talks in February of each year, informing announce details closer to the time. Please note
students of their rights and what to look for
accommodation can be limited so apply early.
Transport information
13
General
The University has a Travel Plan (available on the
University transport website
www.sussex.ac.uk/transport) that encourages
students to use sustainable methods of transport
(public transport and bicycles), instead of private
vehicles.
Students who live on campus may not park their
cars on campus, unless they are registered disabled
or have dependants living with them. Transport
security officers can issue fines to those who do not
comply.
Public transport information can be obtained from
the noticeboard at the west entrance to Bramber
House (adjacent to the road), the 24-hour Service
Centre at York House, National Rail Enquiries
(T 08457 484950 or www.nationalrail.co.uk),
1 Stop Travel (T 01273 886200), or the University
website at www.sussex.ac.uk/efm/transport
Trains
Falmer station is connected to the campus by
a pedestrian underpass, and trains from Falmer
run to and from Brighton and Lewes (travel
time approximately 5-10 minutes). These trains
usually run four times an hour for most of Monday
to Saturday and twice an hour on Sunday.
Connections for trains to London and Gatwick can
be made at Brighton or Lewes. Please note that
the last train in either direction is usually before
midnight.
There are a range of different discount schemes
available to students, including the Unizone season
ticket, which allows students unlimited travel
between Brighton and Falmer. You can purchase
a seven-day (£14.90), one-month (£57.20) or
three-month (£171.70) pass from any Southern
railway ticket office or 1 Stop Travel shop, on
presentation of a valid NUS card.
Other concessionary passes include the Young
Persons Railcard, Disabled Persons Railcard and
Family Card. Further information can be obtained
from the ticket offices at Falmer and Brighton
Stations, by visiting www.southernrailway.com or
www.southernrailway.com/tickets-and-fares/
ticket-types/16/. Alternatively you can call
National Rail Enquiries T 08457 484950.
Rail operator Southern has recently introduced
new trains on the East/West Sussex and London
mainline routes that have a dedicated area for
wheelchair users as well as a fully accessible toilet.
Train information systems are both visual and
audible. For mobility-impaired passengers there is
all-over, step-free access at Falmer Station.
T 0800 138 1016 for further information
(minicom/textphone: 0800 138 1018).
Buses
The number 25 bus travels to and around campus
every few minutes from the centre of Brighton &
Hove. It also goes on to the University of Brighton’s
Falmer campus after visiting the Sussex campus
and so is useful for students studying at the
Brighton and Sussex Medical School. The number
23 bus travels between the campus, the furthest
stop being at Northfield, and the Royal Sussex
County Hospital, ending at Brighton Marina. This
runs every 20-30 minutes Monday to Saturday, but
does not operate on a Sunday. The N25 night bus
operates every 30 minutes between the campus
and Portslade Station, stopping at city centre stops
in between. It also links to the cross-city night bus
N7. This means that there is a 24-hour bus service
to most of the city. The 28 and 29 service stops on
the main road outside the University, and travels
between the city centre and Uckfield, via Lewes.
There are three special ticket deals for students.
These Saver tickets give unlimited travel on all
Brighton & Hove bus services except night buses
N29, N69, N98 and N99. Saver ticket holders can
travel on night buses N7 and N25 free of charge.
Student Weekly Tickets, three-month Saver
Tickets and annual passes can be obtained upon
presentation of a valid NUS card and two passportsized photographs from 1 Stop Travel offices, which
are located at the Old Steine in Brighton and at
Brighton Railway Station. Weekly Saver tickets can
also be purchased from the Post Office on campus
and from Student Union Shops on campus. For
further information, please visit www.buses.co.uk
At present, most buses on the 25 route have
access for wheelchair users at stops with raised
kerbs. Further information can be obtained by
contacting Brighton & Hove Buses on
T 01273 886200 or E [email protected]
Cycling
There is a cycle lane between the centre of Brighton
& Hove and the edge of Lewes and the University
is located halfway along this cycle route. There are
more cycle lanes within Brighton & Hove connecting
with the route to the University. Bicycles can be
taken on Southern trains free of charge, but not at
peak times.
Further information on safe cycling, local cycle
routes and student discounts on bicycle purchase
can be obtained from the transport section of the
University website at www.sussex.ac.uk/sef
Road safety
University students have been involved in road
accidents in the past so please act on the following
advice:
• do not drink and drive
• if on foot, beware of speeding cars
• if on a bicycle or motorcycle, wear a protective
helmet at all times and, if cycling, use cycle
lanes where available.
Transport information
Transport information
12
Maintenance
15
Repairs
Please report all repairs to your Porter first. They
will endeavour to help you and will report the repair
on our online maintenance system. This repair is
logged and you will receive a confirmation email.
We are updating our computerised system to
include all repairs that are reported to us. Therefore
you may not always receive a confirmation email
for everything you inform us about.
Repairs are prioritised as above. If you report a
repair to us we will assume that you have given the
University permission to enter your room to repair it.
For planned maintenance, we will give you 48
hours notice via email or memo.
All contractors/employees will carry ID cards at all
times and they will be happy to show their ID if
requested. If they do not have any ID and you are
concerned, refuse entry and contact the Porter
straightaway.
Any requests for redecoration, while the room is
not in a state of disrepair, will be considered with
reference to our refurbishment programme.
If we are not able to repair a fault satisfactorily,
alternatives will be offered, whether that’s access
to other facilities or the option of moving to another
room.
Please contact the Porter or Building Manager for
an update on repairs.
www.sussex.ac.uk/sef/services/maintenance
Students are reminded to put the shower hoses
back and to report to the porter if shower clips are
missing or broken.
Compensation policy
Every effort will be made to carry out repairs in a
timely fashion with the least amount of disruption
to you. There are many factors that influence the
time it takes to do this: there could be parts on
order, personnel sent to a more urgent job, or
intermittent faults that keep recurring.
Should you feel that you have been inconvenienced
or suffered a sustained loss of services than please
refer to our compensation policy:
www.sussex.ac.uk/residentialservices/policies
As a landlord, the University is allowed a
reasonable time in which to attend to repairs,
as stated above. In more serious cases, where a
maintenance problem culminates in the actual
withdrawal of major facilities or services (eg loss
of hot water, etc), residents may be eligible for
a partial rent rebate if the problem persists for
longer than the stated period and no reasonable
alternative provision can be made.
www.sussex.ac.uk/residentialservices/policies/
complaints
Condensation
Condensation can be a problem if there is no
adequate ventilation or natural light in bedrooms,
bathrooms and kitchens. Sustained condensation
will leave the plasterboard around windows or in
the coldest part of the room damp, which could
lead to black mould forming. This can be removed
by using a suitable chemical. Prevent condensation
by making sure the rooms are ventilated, kitchen
and bathroom ventilation fans are used and
curtains kept open. Also bear in mind that drying
clothes on radiators will put additional moisture in
the air and will lead to condensation.
Hallway cupboards (Lewes Court Phase 1)
Inside each cupboard you will find an iron and
ironing board.
Some rooms will have air vents above the windows
which should be in the open position as often as
possible.
Phase 2
Should you lose power in parts of the flat, eg
kitchen or lights, please let the Lewes Court Porter
know, or the Duty Porter in York House who will
come up and reset the trip switch for you.
Toilets (Lewes Court Phase 2)
The toilets in Phase 2 are fitted with an
environmentally friendly water-saving cistern, which
reduces the volume of water flushed. To fully flush
the toilet hold the handle down for a few seconds.
All toiletry and sanitary products (including facial
wipes) apart from toilet paper must be disposed
of hygienically in a bin and not flushed down the
toilet. Contact the Porter immediately if you think
your toilet may be blocked.
Hot water (Lewes Court Phase 2)
Each of the flats in Phase 2 (not studio flats) have
a boiler sited in a cupboard outside your flat.
Studio flats (Lewes Court Phase 2)
Your studio flat only has electric water and heating
provided. There is a radiator inside your room that
can be switched on using the buttons on the front
and the temperature control to regulate the heat.
Sometimes you may smell a burning smell when
you switch the radiator on (especially if you have not
used it for a while), this should just be dust that has
settled on the heater element. If the smell persists
then please turn off the radiator and contact your
Porter. The hot water in your sink is heated by the
heater under your sink; the button to switch this on
is located next to your kitchen work surface.
The showers have an anti-scald measure. Please
be careful when turning up the temperature on the
shower as it may shut itself down automatically.
Instructions to reset the shower are laminated on
the wall. Further help can be given by your Porter.
Failure of electrics
Phase 1
Should you lose power in parts of the flat e.g.
kitchen or lights, check the fuse box located in the
cupboard in the hallway. If one of the switches is
facing the opposite way to all the others, flip it back
and the power should return. If it trips back straight
away, or not too long after, contact your Porter and
do not try the switch again until we have had an
electrician look at it.
Sinks
Please do not pour food residue, fat or oil down the
sinks as this may congeal and prevent the waste
water leaving your building.
Maintenance
Maintenance
14
Health and safety
17
Health services
There is a medical practice located next to
Lancaster House offering GP services. You will also
find a dentist and pharmacy nearby.
STD and HIV/AIDS clinic
The nearest clinic is located in the Royal Sussex
County Hospital, Outpatients Department, at the
Claude Nicole Centre, Eastern Road, Brighton.
Opening times vary and appointments can be
made by calling the clinic on T 01273 664721.
Meningitis
The symptoms of meningococcal meningitis and
septicaemia are not always easy to spot at first
because they are very similar to flu. The illness may
take one or two days to develop, but it can develop
very quickly and sometimes the patient can be
seriously ill within a few hours. The symptoms are
as follows, but they may not all appear at the same
time:
• being sick
• high temperature
• violent or severe headache
• stiff neck
• a dislike of bright lights
• drowsiness and lack of energy
• painful joints
• fits, and
• a rash – tiny spots or bruising under the skin,
which do not turn white when they are pressed.
Should you have some or all of the above
symptoms, go to the Health Centre immediately.
If the centre is closed, contact Security on ext
3333 or see the Night Porter at York House 24hour Service Centre. Depending on the severity of
your symptoms, we will contact an ambulance or
arrange for a taxi to take you to the local hospital.
Mumps
Mumps is a viral infection spread by droplets and
saliva through coughing and sneezing. It is less
infectious than some infections, such as rubella
and chickenpox, as it requires close contact with
an infected person. However, it can cause viral
meningitis, permanent deafness and occasionally
inflammation of the pancreas and ovaries or
testicles.
Again, if you have any health concerns, contact
the Health Centre, out-of-hours Security or the
Night Porter at York House 24-hour Service Centre.
We will arrange a taxi for you to go to hospital and
back, just to be sure.
Security
University Security is located on the ground floor of
York House (part of the 24-hour Service Centre),
and Security patrol the campus around the clock.
All Security staff are qualified first aiders and can
respond quickly to emergencies. If requested they
can provide escort facilities after dark for lone
students.
Procedure for lost keys
If you have been locked out during office hours you
can go to the Porter in Lewes Court (you will need
some ID) who will let you back into your room.
If you have been locked out during out-of-office
hours, you can go to the 24-hour reception in York
House (you will need some ID) and the Porter on
duty will let you back into your room.
If you have lost your keys, you must report them as
lost to the Porter. You will be supplied with a new
key and charged £35 for each replacement front
door or room key, £10 for a mailbox key and £15
for an electronic entrance fob.
If your keys have been stolen, you must report this
to the police and get a crime reference number.
You will then be issued with a replacement key by
your Porter at no charge.
Personal safety and security of possessions
Although the University is patrolled by Security, you
still need to be mindful of your own personal safety,
both on and off campus.
Therefore, please:
• use window locks, restrictors, door chains, and
peepholes where fitted. Report any fault with the
above security measures to your Porter as soon
as possible
• if your residence is fitted with an intercom and
door entry system, please use this and do not
allow access to people who are not known to you
• keep front doors locked at all times
• lock your bedroom door and close your window
when leaving your room
• close your curtains at night
• mark all items of value (eg laptop computers,
iPods, etc) with a unique identifier using a
security pen
• if the caller continues to phone you, don’t say
anything when you pick up the handset – a
genuine caller will speak first
• exercise caution and keep to footpaths where
possible, especially after dark
• if the caller doesn’t say anything, don’t try to get
them to speak – just replace the handset gently
if no one speaks
• if you have a car, keep it locked and check that
all windows are closed. Lock any items of value
in the boot where they cannot be seen
• never give out any details about yourself unless
you are absolutely sure you know and trust the
caller.
• if you have a bicycle, please make sure that it is
secured in a bicycle rack
Accidents
In the event of a serious accident you should contact
University Security on 3333 on any bedroom or
University phone. Tell Security the problem and
your location and they will respond. If necessary,
they will also contact an ambulance, wait for an
ambulance to come onto campus and guide them
directly to you. Do not contact an ambulance directly
as they will not know where to go and this could
waste valuable time. Security will also complete an
incident/accident form, which a Health and Safety
Advisor will investigate and follow up, if necessary.
• report any incidents, should they occur, and
• do not walk on the railway line at Falmer Station
as lines are live 24/7 and carries 750 volts of
electricity.
Call Security on 3333 from any bedroom telephone
(or use an emergency telephone) if you need
assistance or notice anything suspicious.
Nuisance telephone calls
Nuisance calls can be both frightening and
offensive to those who receive them. If you receive
such calls, it is important that you distinguish
whether the call is internal or external. A calling
tone consisting of a series of long rings denotes
an internal call, two short rings denote an external
call. Recipients of internal calls should contact
their building manager who will arrange for your
telephone extension number to be changed. If the
calls appear to be external and you consider that
they are serious enough to warrant further action,
you should contact British Telecom on
T 0800 661 441 and you will be given appropriate
advice. In extreme cases, it may be appropriate
to contact the police, as malicious calls are
classed as a criminal offence and callers can be
prosecuted.
British Telecom advice for dealing with malicious
calls is:
• remain calm: try not to encourage the caller with
an emotional response. Remember, it’s your
phone and you are in control
• do not enter into a conversation. Simply put the
handset down next to the phone and ignore it for
a few minutes before replacing it gently
Banned equipment
The University Safety Committee has banned the
use of portable radiant electric fires, gas and liquid
fuel heaters, 3 way electric adaptors, chip pans,
candles, incense, shisha pipes and joss sticks in
the residences, as all these items have caused
fires in the past. It is also against policy to store or
keep combustible materials such as petrol, paraffin
etc in residence – if found they will be removed.
Electrical safety
To comply with the Electricity at Work Regulations,
you should have already had your personal
electrical equipment (ie computers, hi-fi,
hairdryers, toasters etc) tested and made sure that
they are electrically safe before bringing them to
the residences. If we think that a personal electric
item is unsafe, the building manager will remove
it and arrange for it to be tested at the student’s
expense. If the item fails the test, it will be stored in
a safe place until the end of the tenancy, when the
student will be able to collect it.
Health and safety
Health and safety
16
19
Please follow these simple guidelines:
• ensure that all plugs are wired correctly, (ie with
the plastic casing of the wire held firmly by the
cord grip). Also ensure that all wires and cables
are in good condition
• adapters should not have a trailing lead and
should not be overloaded
• 3-way adaptors are banned from the residences.
Any 3-way adaptor found will be removed and the
student will be supplied with a 4-gang adaptor
instead, for which a charge will be levied
• No two-pin or other non-UK plugs to be plugged
into the sockets
• you should not modify or interfere with electrical
equipment.
UK voltage is 230 with an AC of 50Hz, most
universal adapters work for laptops, iPhones,
iPads etc. An adaptor can be purchased from the
Students Union Shop in Falmer House. Most US
appliances run on 120 volts and alternate a 60Hz
i.e. hairdryers, shavers and hair straighteners and
will not work with a regular adaptor so you will need
a mini transformer as well. If you find you trip the
electric circuits when using any equipment, please
inform the porter so that they trip switch can be
reset and do not use the appliance again unless
you have the correct adaptor or transformer.
Fire safety
It is important to know what to do in the event of
fire. Notices explaining what to do in the event of fire
are prominently displayed in all study bedrooms. Fire
exits and escape routes (ie landings and corridors in
the residences) must be kept clear at all times.
over in blankets, coats or a fire blanket from the
kitchen to smother the flames.
4.If you cannot extinguish the fire, ensure the door
of the room where the fire is has been closed.
This will contain the fire and prevent the smoke
entering the halls, corridors or stairways, which
other people may be using to escape.
By far the most common reason for a fire alarm
sounding is when fumes, steam or smoke from
cooking activate a smoke detector. This will result
in a member of staff or SEF staff attending and, in
some cases, also the Fire Brigade.
Therefore, in conjunction with the Fire Brigade, we
would ask that you do following:
What to do if you hear an alarm
1.Leave the building, if possible, closing all doors
and windows behind you, and go to the building
control point. Look around to see if the people
you were with are out too. If anyone is missing,
report this to Security or the Fire Brigade when
they arrive. Under no circumstances should you
re-enter the building until you have been told
that it is safe to do so. Do not stop to collect
personal belongings.
• keep kitchen doors and corridor doors closed
when you are cooking. Doors automatically close
and must not be wedged open
2.Telephone the emergency number 3333 from
another flat or house if necessary, and advise
Security of your room number, location and
cause of the fire.
• If you have a bath or shower, avoid opening the
bathroom door until the steam has dissipated
3.If you cannot leave your room because the
corridor is full of smoke, the safest thing to do
is to go back into your room, shut the door and
place a wet towel or blanket at the base of the
door. Next, go to the window and try to attract
attention. Do not break the glass.
4.If you are not on the ground floor, do not get out
of the window or jump. Generally, you will be in
more danger from your fall than from the fire.
5.If your room becomes smoky, the air will be
cleanest and coolest near the floor, so lie there
until help arrives and then let them know where
you are.
• use extractor fans, if available, when cooking
• if your cooking does create a lot of steam or
smoke, avoid opening the kitchen door until it
has dispersed
• if you burn your food, do not take it out of the
kitchen whilst it is still smoking
• do not use aerosol sprays or anything that will
create dust near a detector, and
• under no circumstances should a detector be
tampered with or covered.*
* Students who have been found to have tampered
with or covered the smoke detectors are liable for a
fine of up to £250.
Fire doors
Flat entrances, kitchen doors and bedroom doors
are fire doors and must not be propped open at any
time. Propping the kitchen door open while cooking
will activate the smoke detector in the hallway.
In Lewes Court, we have automatically-activating
fire detectors fitted. These are:
Windows
Most windows are restricted for your safety,
any room found to have the window restrictors
tampered with in any way will result in disciplinary
action being taken against the occupant. You will
be charged for any damage to windows due to the
restrictors being forced.
2.If you are trained to use a fire extinguisher and/
or can tackle the fire without personal risk, then
do so. Always remember to leave yourself a clear
escape route should the fire get out of control.
• heat detectors, activated solely by a dangerous
rise in temperature, sited where there is likely
to be smoke, steam or dust, eg kitchens, near
bathrooms, or in workshops, and
Students living on the ground floor are reminded
to keep their windows shut when not in their room.
Any person found climbing through a window will be
reported to Security.
3.If someone’s clothing catches fire, get them to
lie down as quickly as possible to prevent them
breathing in the heat and smoke. Roll them
• smoke detectors, which are much more
sensitive, are sited in ‘clean’ areas such as
bedrooms and corridors.
What to do if you discover a fire
1.Sound the fire alarm by operating the nearest
break-glass unit. When a Lewes Court fire alarm
is activated, University Security and the Fire
Brigade are automatically called. The alarm also
warns everyone else in the building to evacuate.
Remember never put yourself or others at risk – if
in doubt always evacuate.
Safety testing
To ensure that the accommodation is kept as safe
as possible, regular safety checks will take place.
We will notify you when the tests will take place but
due to the nature of the work, we will most likely
give you a date and a time period as opposed to
a specific appointment. All personnel, whether
University or contractor, will have an ID and a pass.
The following is a list of current safety tests
scheduled every year:
• fire equipment tests – an engineer will check all
the fire-fighting equipment, extinguishers, fire
blankets and emergency lighting to make sure that
it is all in date, present and in good working order
• fire alarm tests – every week an engineer will
set the fire alarm off for a few seconds. This is
to check that the system is working correctly by
priming different locations in each building
• fixed electrical appliance testing – every five
years all electrical sockets are labelled and
checked for compliance
• portable appliance testing – all University
equipment is tested to ensure that it is in good
working order and that there are no electrical
shortages or frayed cables
• gas appliance tests – if you are in a family
flat, the boiler is serviced and safety-checked
annually, and
• legionella testing – samples of water are
regularly tested for legionella bacteria. Areas that
are most likely to harbour the bacteria are also
cleaned, eg shower heads.
• Smoke heat detector testing
Gas
There are no gas appliances in any of the flats
except boilers in the family flats. Each of the family
flats has a carbon monoxide detector – these are
tested regularly. Should a detector go off, open all
windows and please contact the Porter or Security
straight away. They will then check the detector and
make sure it is a valid alarm. A contractor will be
contacted and will test the boiler. Carbon monoxide
is essentially unburnt gas which should be vented
outside, but if it is allowed to back into the room
for a period of time it can be very dangerous. If you
have concerns about the safety of a gas appliance,
you should contact the Building Manager or Porter.
Health and safety
Health and safety
18
Occupancy rules
21
Guidelines for behaviour
With so many people, many of whom are young
adults all living in the same place, it is very
important to set boundaries on what is acceptable
behaviour; and to have procedures in place
for dealing with those who do not respect their
neighbours or University property.
All students are subject to the University’s
regulations. Breaches of your tenancy agreement
could lead to internal disciplinary action. Further
details can be found at www.sussex.ac.uk/
governance/1-3-3.html
You have signed a legally binding document
detailing what is expected of you. The following are
reminders of what was included:
• you are not permitted to do anything which ‘may
endanger the health and safety of other tenants
or employees of the University’, for example,
tampering with the smoke detectors
• fire extinguishers and alarms should only be
operated in genuine emergency situations
• the use of candles, incense sticks, chip pans, 3
way electric adaptors, and trailing cables is not
allowed and staff may remove such items if they
are considered to present a safety risk. Items
will be returned to their owner at the end of the
tenancy
• fire escape routes (ie all corridors and landings)
must be kept free of obstructions at all times
• you are not permitted to do anything that ‘is, or
may be, a nuisance or annoyance (especially
by making a noise) to any other resident or any
neighbours’; we therefore ask that you comply
with the following guidelines:
-- no excessive noise to be audible outside your
room after midnight Sunday to Thursday night.
-- no excessive noise to be audible outside your
room after 1am Friday and Saturday nights,
(midnight in the off-campus properties), and
-- consideration must be shown at all times,
especially near family flats. Please note that
these times are guidelines and you should not
make excessive noise or nuisance at any time.
In general we ask that our tenants:
• respect others and their basic rights
• respect the property of individuals, groups and
that of the University
• observe all duly established housing and
University policies, procedures, regulations and
standards, as well as UK laws and local bylaws
• refrain from activities that interfere with the
regular operation of the residence
• present identification upon the request of an
authorised University of Sussex official (eg
Security, Porters, Residence Managers), and
• ensure that guests behave in a manner
consistent and in accordance with the
University’s housing policies.
Illegal drugs policy
1. The University takes all reasonable measures
within its powers to discourage the use of illegal
drugs among residents and guests. Students are
reminded that possession of illegal drugs is a
criminal offence and that possession with intent to
supply is a more serious offence. It is an offence to
knowingly permit illegal drugs to be used on one’s
premises; both staff and the University are legally
bound to inform police if they become aware of
illegal drugs being used on University property.
2. It is policy not to tolerate the use or possession
of illegal drugs on University premises, including
owned and leased housing off campus. Students
found to be using, dealing or in possession of any
illegal drug, including cannabis will be reported to
the police and undergo disciplinary action by the
University that could result in them being fined and/
or excluded from University and may be required to
leave their accommodation with four weeks’ notice
and will not be granted references or permitted to
live in University-managed accommodation for the
remainder of their time at University.
3. The University reserves the right to enter the
common areas of the residence to carry out testing
for illegal substances. The University will also inform
the police of any student suspected of dealing,
using or possessing illegal substances.
4. Students are reminded that the possession of
cannabis is still a criminal offence.
5. Pending current legislation all current ‘legal
highs’, at the time of writing, may fall under
the category of illegal substances and will be
adjudicated within the terms set out previously.
Alcohol and anti-social behaviour policy
1. The University recognises that moderate use of
alcohol plays an enjoyable role in the social lives
of many students. Abuse of alcohol by a minority
can, however, be both damaging both to those
students themselves and to those who live and
work alongside them.
2. All incidents of anti-social behaviour will be
investigated fully and students who are found to
have behaved in an anti-social manner may be
subject to the internal disciplinary procedures which
may result in a fine, the issue of a notice to quit
the accommodation, and/or exclusion from the
University. Serious breaches of behaviour, including
criminal behaviour, will be referred to the local police.
3. While it is recognised that major offences
are often committed while under the influence
of alcohol, students should be aware that the
University does not regard drunkenness as reducing
the gravity of such offences.
Vandalism
Should we need to make repairs due to vandalism,
we will charge the resident responsible. Where we
do not know who the culprit is and all reasonable
investigations fail, the charges will be divided
between the residents.
Threatening or violent behaviour
We do not tolerate any threatening or violent
behaviour to another resident or member of our
staff. Should you have concerns, please contact
your RA or, if it is more serious, Security or the Night
Porter. We encourage all students to report severe
instances of threatening or violent behaviour to the
police directly (via 24 hour security if on campus).
Examples of threatening or violent behaviour
include:
• intimidation such as shouting or swearing
• threatening behaviour in the form of verbal,
gestures and obstruction etc
• threatening letters, text messages or emails
• possession of any weapon, regardless of the lack
of any overt threat to use it
• being incapable while under the influence of
drink or drugs
• any unwanted physical contact
• personal insults
• racial harassment
• sexual harassment
• harassment on the grounds of disability, and
• bullying.
Noise
Because our residences are mainly occupied
by young people living away from home for the
first time, noise can be a problem. All tenancy
agreements state that tenants must not do
anything in the room or building which ‘is, or
may be, a nuisance or annoyance (especially
by making a noise) to any other resident or any
neighbours’. The University aims to take a robust
approach towards students who persistently annoy
their neighbours by making an unreasonable
amount of noise, and will proceed with disciplinary
action, which could result in a fine being levied,
and possible eviction. For persistent offenders
we may also call in Brighton & Hove Council’s
Environmental Health officers who have the power
to impose hefty charges and confiscate equipment.
If you are having problems with noisy neighbours,
see page 23 for how to take action.
Smoking
You are not permitted to smoke inside
Swanborough. We ask that when smoking outside
you follow the legal guidelines and remain at least
two metres away from doors and open windows.
Members of staff have the right to work in a
smokefree environment and the right to refuse to
enter or clean a smoky property.
Access to roofs
For safety reasons roofs are not to accessed under
any circumstances. Any person climbing onto a
roof or accessing a roof through a window will be
reported to Security.
Social media – public order
Please note that any gathering organised in the
residence will be the direct responsibility of the
hosts or tenants living in the accommodation.
We discourage any type of gathering arranged via
social media as these events can quickly escalate
in scale and size. Any residents found to have
organised such a gathering will be sent through
the University discipline process for public order
violations and charged for any damage, clean up
and associated costs attributed to the event.
Occupancy rules
Occupancy rules
20
Problems and complaints
23
Quick guide
We hope you will not have problems or cause to
complain while living in the residences but, if you
do, see below for a quick guide of who to see in
the first instance. If your problem is not resolved
and you wish to make a complaint, please go
to the Housing Office and complete a complaint
form or E [email protected] In all cases,
you should receive a written acknowledgement
of your complaint within five working days and an
indication of what action (if any) is to be taken.
Guidelines for harmonious living
Honesty, consideration, mutual respect, discussion,
compromise and understanding are key in learning
to live with your flatmates:
• talk to your flatmates
• set ground rules
• discuss personal habits, sleeping schedules,
musical tastes, needs, wants and expectations
• seek help if a difficulty does arise between
flatmates. Contact the Residential Advisor or the
Residential Student Support Manager. They will
help to facilitate communication and attempt to
bring about a resolution
• try to be accepting and understanding of
alternative lifestyles
• plan in advance for overnight guests, and be
considerate
• keep accurate records of all bills that you share
• replace or return something broken or borrowed
Bicycles
Bicycles are not allowed inside the residences for
health and safety reasons. Bike racks can be found
close to all residences and you are advised to use a
sturdy chain and lock for security.
Very occasionally, you may feel that we have been
unable to deal with your complaint adequately
and you may wish to use the University’s formal
complaint procedure
(www.sussex.ac.uk/governance/complaints).
Your complaint would then be forwarded to the
Head of Student Support who would investigate the
matter independently. In order for your complaint
to be properly investigated it is essential that you
are specific about the cause and nature of your
complaint. You should present full details, including
your name and term-time address, and include all
relevant documentation. You should detail what
Problems and complaints
Occupancy rules
22
attempts you have already made to resolve the
complaint, and state what remedy you are seeking.
Code of Practice for the Management of
Student Housing
The University has signed up to the Universities
UK Code of Practice for the Management of
Student Housing and will ensure that management
practices and procedures comply with this code.
The full Code is available to read online at
• don’t think problems are going to go away by
themselves. Address noise complaints from
the beginning, do not wait until the problem is
unbearable, and
Health and Safety and Maintenance
inspections
We inspect all communal areas and bedrooms
once a term. Following these inspections the
porter or handyman may visit without notification
to carry out repairs on defects noted during the
inspections. You are not required to be present
for the visits, but should you have any issues that
you wish to bring to our attention, just leave a note
on the dining table or noticeboard, or email your
building manager. All bedrooms and kitchens will
be inspected and residents may be issued with a
notice if it is felt that standards of cleanliness are
poor.
• don’t leave notes taped in the kitchen or in any
other conspicuous location. When an issue
arises, be honest. Communication is the best
way of arriving at a solution.
Guests
You are allowed to have guests overnight in your
room on an intermittent basis. This should be for
no more than three nights in any one week.
Network
IT Support (www.sussex.ac.uk/help/report)
Harassment
Where appropriate, the HousingServices team is
able to offer a peer mediation service for students
who seek assistance in resolving conflict or
arbitration in cases where University policy has
been broken (conducted by the Residential Student
Support Manager). Please contact your RA in the
first instance.
Contact Residential Student Support Manager
(York House), T 01273 877250 or 01273
877463
Please note: All guests must sign the guest register
available at reception. Guests can stay a maximum
of three consecutive nights. You are responsible at
all times for the conduct of your guests.
Rent
Student Accounts (Sussex House)
T 0800 849 4979
Appeals against charges
Building Manager (residence)
Repairs
Porter or Building Manager
Antisocial or illegal behaviour (eg drugs)
Building Manager (residence) and report to
Security in York House if after office hours
Allocation, transfer or termination of tenancy
Housing Office in Bramber House
• make an effort to keep your living space clean,
comfortable and pleasant. The more liveable
your space is, the happier and more productive
you will be
• don’t pretend that everything is fine if it’s not
• don’t play practical jokes. The intent may be
misunderstood
Your Residential Adviser can also arrange rotas to
cover some household chores.
www.thesac.org.uk
Problem
Who to contact
Emergency (break in, fire, serious illness, etc)
Security (York House) ext 3333
Noise (from tenants)
Speak to tenant directly if you can – if that doesn’t
work, speak to your RA. If noise is late at night,
call the Night Porter on 27020
Noise (from University)
Building Manager (residence)
Telephones (on campus)
Building Manager (residence)
Charges
How to use the
equipment provided
Charges
24
In the past, it has unfortunately been necessary
to charge some residents for damage or missing
items, which cannot be classified as ‘fair wear and
tear’. Please note that the original condition of your
room/flat, which varies from area to area, will be
taken into account and you will not be charged for
any inherited defects which you note on your room
inventory.
For information, the current charges are shown
below:
Dirty bedroom
£40
Dirty ensuite
£20
Dirty communal area
£10 per tenant or minimum of £50*
Other cleaning
at Building Manager’s discretion
Replacement locks
£50 towards the cost
Replacement keys
£15 for front door key
£10 for mailbox or wardrobe key
£20 for bedroom key
£15 for fob
Carpet burns
£50 per small burn
£60 for larger burns (ie curling tongs)
£100 for large burns caused by irons etc
the cost of replacing ruined carpets**
Carpet cleaning
cost of cleaning
Damaged furniture/equipment
cost of repair or cost of replacement**
Bedding/sundry equipment***
75 per cent of current replacement cost
Decorations
at Building Manager’s discretion
Removing rubbish
at Building Manager’s discretion
Setting off fire alarms
£250 (for malicious calls only), plus any charges
levied by the Fire Brigade
Using fire extinguishers unnecessarily
Cost of replacement or refilling
* If, after two warnings, a kitchen is still dirty, students
will be charged the full cost of contract cleaners.
** Costs take account of the depreciation in value
of a particular item before being damaged.
*** Sundry equipment includes such items as:
desk lights, lampshades, waste bins, doormat, fire
blankets, kettles and kitchen equipment, irons,
ironing boards, shower curtains and mats, etc.
26
Kettle
1.Plug the iron into a
socket where you can
conveniently place an
ironing board next to it
without obstructions or over stretching the cord.
1.Switch the plug off at the
socket and remove the kettle
from the base or unplug the
power cord from the kettle
and open the lid to fill the
kettle to the desired amount using cold water,
close the lid back completely.
2.When you are ready to start ironing, switch the
plug on at the wall and select the temperature
setting on the iron depending on the label
instructions in your clothes.
3.Flatten the clothes onto the ironing board and
use a smooth to and fro action to iron the item
without pressing hard.
4.After completing the task, switch off and unplug
the iron from the wall and leave to cool down in
an upright position before winding the cord or
storing.
Useful tips
• Check the labels on each item of clothing you
are ironing and adjust the settings on the iron
according to the type of fabric.
• Never place a hot iron face down on any surface
other than the ironing board or you will be
charged for the damage caused.
Health and safety – important
• Do not use if any part of the appliance is
damaged. Check that the casing and plug is
intact, that there is nothing burnt onto the sole
plate and that the cord is not frayed.
• Always fill the water for steam into the iron
before you plug it in.
• Do not test the iron with your fingers and do not
point the iron at yourself or anybody whilst using
the steam function.
Energy efficiency
• Gather and prepare all the clothes you need to
iron first before starting the task.
• Do not use iron on very wet clothes as this will
use up unnecessary energy, only use on dry or
nearly dry items.
2.Plug the power cord back into the kettle or place
the kettle back onto the base and switch the
plug back on at the wall socket and then switch
the kettle on.
3.The kettle should automatically stop once water
is boiled provided the lid was closed correctly.
4.Once the water has stopped bubbling, remove
the kettle from the base or the power cord and
pour the hot water carefully through the sprout.
Useful tips
• Clean and rinse out the inside of the kettle and
the filter regularly to remove the lime scale.
• Do not use the kettle for any purpose other than
to boil clean water for beverages or cooking.
Health and safety – important
• Do not put your hand in the steam as this is very
hot.
• Always make sure the lid is shut tight before
switching the kettle on or whilst pouring hot
water.
• Do not over fill the kettle above the maximum
level.
• Do not under fill below the minimum level.
• Do not immerse the whole kettle in water or get
the electrical parts wet.
Energy efficiency
• Only boil the correct amount of water you need
for the purpose (no less than the minimum or
more than the maximum allowed).
• If the kettle is clogged with lime scale it will take
longer to boil and use up more energy.
• It is important to remember that food continues
to cook for a short time after you have
removed it from the microwave. It is therefore
recommended that food is allowed to sit for 1-2
minutes before serving in order to ensure that
the cooking process is complete, this is called
the “Standing Time”.
Microwave oven
1.Read instructions on your food packaging or the
microwave manual if you have it.
2.Place your food in the microwave on a
microwavable dish or plate even if you keep it in
the original microwaveable packaging.
3.You can use one of the following containers to
cook with:
• oven glass
• ceramic
• pottery
• heat resistant plastic
• glass
• microwave bags
• boil in the bags
• small casserole dish (used with a lid or
kitchen paper).
Do not use the following:
Metal containers or anything with a metal trim,
i.e. roasting tins, saucepans, foil containers as
this will cause the microwave to blow up.
4. Select the correct level and
time setting and press start.
Useful tips
•Always clean the microwave
interior after every use.
•Always use microwavable
plates or containers.
•Microwave cooking and
thawing can take minutes
rather than hours
•Cover the food, as small
items may dry out.
• If you do not have the cooking instructions you
need to determine whether you are reheating
food or cooking an item from raw. Reheating
takes less time than cooking from raw and you
need to estimate the weight of the food as to
how long you need to cook it for. If you are not
sure if the item is hot enough or cooked, test
carefully using a knife and fork into the centre
of the food to see if steam comes or look at
the colour and texture of the meat. Do not eat
anything that is not fully heated or cooked, stir
the food if possible and continue to cook.
Health and safety – important
• Don’t put metal objects or tin foil in the
microwave as this will cause it to short circuit or
blow up.
• Do not switch the microwave on with nothing
inside it. It is recommended that you place a
small cup of water inside the microwave in case
it is accidently switched on.
• The amount of food impacts on the time it takes
to cook, if you are cooking large amounts make
sure that it is hot throughout before consuming.
• Use microwavable lids instead of cling film as
this can bubble and cause steam burns.
Energy efficiency
• In comparison to a conventional oven,
microwave cooking uses up less energy and
there are also less pots to wash up.
How to use the equipment provided
How to use the equipment provided
27
Iron
28
Vacuum cleaner
Fridge and freezer
1.Ensure the plug is
switched on at the
wall socket and
place the bread
into the toaster
and select the
setting you require
using the dial. The
higher the number on the dial the longer the
bread will be toasted and the darker it will be.
1.Unwind the
whole length of
the power cord
and plug it into
a conveniently
located socket and
clear the area you
will be vacuuming.
1.Store your food
according to
whether it requires
chilling or freezing.
Always close the
door fully after
each use.
2.Push down the lever to begin toasting. Use the
cancel button to stop toasting at any time (i.e.
do not try to force the lever back up).
2.Make sure all hose
attachments and
the brush head are secure and there is a bag in
the machine before you switch it on at the wall
socket and at the machine.
3.Once the bread has popped up remove it safety
by pushing the eject lever upwards to elevate the
bread more, do not put your fingers or any other
utensil inside the toaster.
3.Vacuum using a smooth to and fro action, DO
NOT press down onto the floor and do not run
over the power cable with the appliance or the
brush head.
Useful tips
• Clean the removable crumb tray regularly to
prevent build-up of crumbs that may burn and
set off fire alarms.
4.Once finished, switch off at the machine and
wall socket and unplug machine. Wind the cord
in or around the machine making there are no
kinks or knots.
• You can toast other products such as bagels,
pitta bread and tea cakes but you must make
sure that the items are cut to size if they are too
big to fit the slots, otherwise they will get stuck
and burn.
Useful tip
• If the vacuum stops working efficiently, let the
porter know as the bag may need replacing (in
off campus properties you need to replace the
bag yourself).
Health and safety – important:
• Never place any metal objects into the toaster
to remove any food items that have got lodged
inside, this can potentially cause electric shock.
To remove an item stuck in the toaster, unplug
it from the wall and use a utensil that does not
conduct electricity (i.e. plastic) to pull it out
gently or shake the toaster gently upside down.
Health and safety – important
• Do not attempt to vacuum liquids as this can
cause the machine to blow or cause an electric
shock. If you have vacuumed liquid you must
report it to the porter straight away and do not
let anyone else use the machine.
• Always refer to cooking guidelines and do not
overcook anything as this can lead to smoke
detectors being triggered or fires, never leave
any cooking unattended.
Energy efficiency
• Using an electric toaster to toast bread is more
energy efficient than using the grill in your oven
as this takes a long time to heat up.
• Do not attempt to vacuum sharp debris or large
debris as this can cause the machine to block up
or malfunction.
• Make sure you unwind the whole length of cable
before vacuuming or it will overheat and cause
the machine to trip out a fuse.
Energy efficiency
• Make sure the bag is not full otherwise the
machine will be less efficient and will take longer
to vacuum the debris and overheat the machine.
2.Adjust the
temperature dial
according to the
level of coldness
you require. The
dial usually needs
to be turned up
fully (coldest)
in the height of
summer.
Energy efficiency
• If the fridge or freezer is near empty, you can
save energy by inserting some empty cardboard
boxes to take up the space where normally the
cold air will need to fill.
• Try to avoid opening and closing the door to stop
warm air getting in and do not put warm food
into the fridge, wait until it has totally cooled
down first otherwise this will use up more energy.
• To save energy you can defrost frozen food in the
fridge compartment earlier so that the cold air
can be used to cool the fridge.
Cooker (oven/hob/grill)
3.Store vegetables and undressed salads in the
drawers provided as these will keep fresher in
these.
4.Always discard old or rotting food and clean the
shelves regularly.
Useful tips
• The fridge/freezer will only remain cold when
switched on at the plug.
• Always clean inside your fridge to keep it hygienic
- Christmas and Easter vacations can be good
times to defrost and clean the fridge/freezer.
• Keep a 2 inch space at the back of the fridge or
freezer to allow the air to circulate otherwise the
food will not remain cold.
• Don’t allow ice build up in the freezer as this may
cause the trays or drawers to break.
Health and safety – important
• Do not overload the fridge as this will prevent
enough cold air to circulate which causes
condensation to build up leading to leaks and also
“warm” spots, which will not keep your food fresh.
• Discard of any food that has gone off, pass their
sell by date or if there is unusual mould forming
as they can cause food poisoning.
• Do not contaminate raw meats with cooked food
or vegetables, it is better to place raw meats on
the lower shelves so that blood or liquids do not
drip onto food below.
The majority of cookers are electric but there are
some gas cookers in some of the off campus
properties.
Electric cookers
1. Select the correct cooking
pan or pot and place it on the
ring best suited for the size.
2. Switch on the socket at the
wall and switch the ring on
by turning the corresponding
control knob to the desired
setting, normally ranging
from 1-6, 1 being the lowest
and 6 being the highest
temperature.
3. After cooking always
remember to turn the
knobs off and switch off the
appliance at the wall socket.
How to use the equipment provided
How to use the equipment provided
29
Toaster
30
2.Press in and turn the control knob to its
maximum setting and hold down whilst lighting
the gas. You can either use the self ignition on
the cooker by pressing it until you here the clicks
or you can use a hand held igniter or a match.
Continual to press the control knob down and
click the ignitor until the gas lights. Then hold
the control knob down for a few seconds till the
flame is steady and stays on.
3.After the flame is lit you can adjust the flame size
up or down depending on the temperature you
require. After cooking has finished turn the knob
off fully and leave off.
Useful tips
• Always clean the oven and the hob after every use
(whilst cooker is cold and is switched off).
• Do not try grilling or roasting anything without a
baking tray or tin.
Energy efficiency
• Only use the correct ring for the correct pan size,
there is no point putting a small pan on a large ring
and this will waste energy.
• You should also use a lid to cover you pans during
cooking to speed up the cooking process. When
you food is nearly ready you can switch off the
electric ring about a minute or two before as the
element will still retain a lot of the heat.
• Boiling water in a kettle uses a third of the energy
used if you were boiling the same amount of water
on the electric hob so it is more energy efficient to
transfer boiled water into a saucepan for cooking.
Cooker hood and extractor fans (Phase 2 only)
Electric cooling fan
Not all residences have extractor
fans for removing cooking fumes,
Lewes Court Phase II and some off
campus residences may have them
and models vary.
Cooker hoods
1.Ensure that the switch labelled Cooker Hood is
switched On at the wall socket. The light on the
top of the switch will turn on.
• Do not use chip pans on the hobs as they
represent a high fire risk.
2.Pull out the cooker hood door using the handle.
There should be switches inside on the control
panel with the different settings, one maybe for
the light and the others are for the fan which
may have a choice of varying speeds.
• If there is a gas leak, you must open all windows
in the immediate area for ventilation and make
sure you and your housemates evacuate the
property immediately. Call Southern Gas Networks
on 0800 111 999 or notify the Porter or Security
Office 01273 678234 straight away.
1.Plug the fan into a socket
where you can conveniently
place it on the floor or on a
table without over stretching
the cord or causing a trip
hazard. Leave a clear space
all around it.
2.Point the fan towards the centre of the room and
move anything that is obstructing the front.
Health and safety – important
• Always turn the cooker off once you have finished
cooking, switch off electric cookers at the wall
socket as well.
• If you can smell gas, you must turn all the control
knobs off, open all windows in the immediate
area for ventilation and make sure you and your
housemates evacuate the property immediately.
Health and safety – important
• Beware of dripping oil from the unit, this means
that the filter is full and needs renewing so notify
your porter straight away.
Energy efficiency
• Extractor fans are used to eliminate food odours
and extract oil particles from the air. If your
cooking has no oil or odours you do not need
to use the extractor and it will be more energy
efficient to open a window to let steam out.
• Do not return a pot or pan back to the hob if it is
empty as the electric ring may still be hot and burn
the remaining food.
• For Gas cookers, always turn the controls off
as soon as there is no flame as gas will still be
emitted, and always make sure there is nothing
obstructing the oven flame or that the flame guard
has not fallen into the flame.
Useful tip
• To prevent oil and fumes evaporating into the air
use a lid or oil splatter guard over your pan.
3.Select your speed and keep switched on for the
duration of your cooking.
4.Switch it off and close the door after each use.
Ceiling extractor fans
1.Ensure that the main switch labelled Extractor
Fan is switched ON at the wall socket. The light
on the top of the switch will turn on.
2.Pull the cord once for the slower speed and pull
again for the faster speed.
3.Keep the fan on for the duration of the cooking
and then switch off by pulling the cord again.
3.Switch the plug on at the wall and turn the fan
onto the desired fan speed. Some fans may
oscillate too, if you choose this setting, move
anything out of the way from the direction of flow.
Useful tips
• Close the blinds or curtains to keep your room
cool during the day.
• Open windows and doors to let air ventilate the
room.
Health and safety – important
• Do not cover the fan or place any objects in front
of it whilst in use.
• Do not use the fan if the safety guard is loose or
off, if so, return it to the porter.
• Do not hold the fan but place it on a clear flat
stable surface.
Energy efficiency
Switch off the fan when it is not required or you
are not in the room for any length of time, fans are
only good for cooling the immediate area, they are
not like air conditioning which maintains the room
temperature.
Dehumidifier
Sometimes you may be issued
with a dehumidifier to extract
moisture from your room. This
could be following a leak or if your
room is damp. The porter will
carry out the initial set up but you will need to help
manage the use of it by emptying the water from
time to time.
1.Plug the dehumidifier into a socket where you
can conveniently place it on the floor without
over stretching the cord or causing a trip hazard.
An extension cord will be provided if necessary.
Leave a clear space all around it. Since the
dehumidifier draws air through the machine to
remove moisture, it must be located in an area
that will not hinder airflow.
2.Point the dehumidifier towards the centre of the
room and move anything that is obstructing it
out of the way, allow at least 8 inches of space
from other objects. Do not place the front of
the dehumidifier next to a wall, furniture or any
appliance.
3.Switch the plug on at the wall and turn select
the correct settings on the appliance. The
lower the humidity setting, the more moisture
is removed from the air. If the sensor detects
higher humidity in the air than the setting
requires, the dehumidifier will turn on. Once the
room humidity dips below the setting level, the
machine will turn off.
4.In addition, some dehumidifiers have a continuous
option. When you choose the continuous option,
the dehumidifier will run constantly.
5.As moisture is removed from the air it collects
in the water tank located in the front of the
machine. Once the water level is at a certain
level, the dehumidifier will stop running. To
empty the water tank, switch the machine off,
slide the tank out from the front of the unit and
pour the contents in a sink. Slide the empty
water tank back into the dehumidifier and switch
back on to resume normal operation.
Useful tips
• The porter will return to your room daily to check
on the progress and remove the dehumidifier
when drying process is complete.
How to use the equipment provided
How to use the equipment provided
31
Gas cookers
1.Select the correct cooking pan or pot and place
it on the gas ring best suited for the size.
• If your room has a sink/en suite facilities, make
sure the sink is plugged and doors are closed.
Health and safety – important
• Do not cover the dehumidifier or place any
objects on it whilst in use.
• Do not keep the dehumidifier on whilst you are
asleep as this will dry your nose and throat you
may feel unwell in the morning.
Energy efficiency During the drying process do
not leave glasses of water, open bottles or vase in
the room as the water will be drawn from these and
energy will be wasted.
Desk lamp
1.Plug the lamp into a socket
where you can conveniently
place it on the desk or table
without over stretching the
cord or causing a hazard.
Leave a clear space all
around it.
2.Move the flexible arm and point the lamp towards
the item you wish to illuminate moving anything
that is obstructing the light out of the way.
3.Switch the plug on at the wall and switch the lamp
on either at the base of the lamp or on the flex.
Useful tip
• Energy saving bulbs may take a bit longer to
reach its maximum brightness.
Health and safety – important
• Do not cover the lamp with any material as this
may catch fire.
• Do not use the lamp if anything is loose or the
cord is frayed.
• Do not touch the lamp shade or bulb whilst it is
on as this will be hot to the touch.
Energy efficiency
• Switch off the light when it is not required or you
are not in the room for any length of time.
• Using energy bulbs will save energy. The lower
the wattage the less energy it uses.
Extension leads and plugs
Boiler (family flat)
The University may provide you with an extension
lead if they need install an temporary item of
electrical equipment in your room or flat i.e.
dehumidifier. We may also swap your existing 3
way adapter plug with a surge protector as these
are banned because they are not safe. If this is the
case we will confiscate the plug and provided you
with a surge protector for a charge
of £5.00.
N.B: These types of adapters
shown opposite are banned from
the residences and will be removed
if seen on the inspections.
The boiler is a combination boiler and provides both
hot water and heating. On the front of the boiler,
(behind a flap), there is a switch that sets either:
1.Plug the extension lead into a socket placing
the unit conveniently on the floor without over
stretching the cord or causing a trip hazard.
Leave a clear space all around it.
1.The heating and hot water to be on – winter
setting.
2.The hot water only to come on – summer
setting.
2.Plug your electrical items into the unit (again
without overstretching the cord or causing a
trip hazard) and switch the plug on at the wall
and then switch your equipment on as required.
Some units have individual switches on the strip
which means you can switch items on and off
individually.
3.Neither hot water or heating to be on – do not
use this setting!
Useful tip
• Some equipment like phone or laptop chargers
still use up energy when left plugged in but not
in use. You can tell if it’s using energy as it will
be warm/hot to the touch, the best thing to do is
always unplug anything that is not in use.
Health and safety – important
• Do not cover the unit or spill water on it.
• Do not overload the unit by plugging
other adaptors or extensions into it.
• Always switch the equipment off
before unplugging anything.
Energy efficiency
• Always unplug or turn off any
equipment which is not in use.
The items shown in this guide are
illustrative examples and may not
match the exact items in your
residence.
Make sure the boiler is at the correct setting. There
is also a thermostatic control located next to the
switch. This dial controls both the temperature
of the water coming out of your taps and the
temperature of the water flowing around your
radiators. Set this to a medium to high setting
(about 70ºC/160ºF) in the winter and turn it down
to a medium setting (60ºC/140ºF) in the summer
when you do not have the heating on.
Health and safety – important
• If the boiler does not work for any reason, please
notify the Porter, and
• do not attempt to dissemble the boiler unit.
Electric radiators (Phase 2 studios only)
Turn the switch on. Choose preferred setting.
Do not cover the radiator whilst in use.
Electric shower (only in Phase 2 studios)
1.Ensure that the main isolator switch
is on or pull cord to turn mains on.
Most of the electric showers are
connected to an isolator switch which
protects the electricity supplied to
the appliance. This isolator (either
a pull cord or a switch) needs to
be switched on in order to operate
the shower. Sometimes this same
isolator is connected to the lighting or the
electric fan in the bathroom so the isolator must
be operated in conjunction with these.
2.Press the Start/Stop button on the shower
unit and select desired temperature. The more
indicators lit in the temperature display the
higher the spray temperature will be.
Most showers are fitted with a User Protect
system to prevent scalding. If the water
temperature is too hot the shower will switch to
Phased Shutdown. If the shower senses that the
temperature is rising too fast to prevent the spray
from becoming very hot it will automatically shut off
the water flow.
To reset:
1. Turn the dial to cold.
2. Press Start/Stop and the Low
button together, keep pressed until
the shower stops. You can restart it.
3. Alternatively, pull the shower
cord to Off, the water flow will
cease immediately.
To avoid the shower shutting down, start on the
Low setting and continue via Medium to Hot.
Health and safety – important
• To avoid the water being too hot always from an
electric shower always turn the shower on whilst
you are outside the shower until it reaches its
optimum temperature before you enter.
• Try not to get any of the shower unit housing wet
as there are electrics inside.
• Always open a window or use the extractor fan
during and after a shower to ventilate the area
to prevent condensation which could lead to the
growth of mould and mildew.
How to use the equipment provided
How to use the equipment provided
32
33
• Close all windows and doors whilst the
dehumidifier is in use to stop moisture being
drawn from other areas.
Radiator thermostats
The extractor fan is usually
connected to the light pull,
you must leave the light
on for about 30 minutes
afterwards so that the
moisture can be removed
from the bathroom. Some
extractor fans operate automatically when the air is
humid so you may hear the fan running for a while
after you have finished showering. This type does
not require you to leave the light on.
You can adjust the radiator
thermostat up or down to heat
your study bedroom to your
preferred temperature. The
radiator thermostat will only
operate while the central heating
is timed on and the room
thermostat reaches above its
programmed temperature, not during the periods
when the heating off.
Energy efficiency
• It is more energy efficient to take showers rather
than fill a bath tub full of hot water.
• Try to keep your showers short to save water and
energy.
Central heating and hot water timer
Washing machines
• Shake each item of clothing to unravel them
before placing them into the drum to make sure
the clothes are washed evenly.
• Do not overload the machine as this will prevent
the clothes from getting thoroughly clean and
will cause the machine to break down.
• The temperature settings, types of material, spin
speed and others options are displayed on the
front of your machine. If you do not have the
instructions and are not sure how to use the
settings please ask your porter to show you how
to use it.
Turning down your radiator thermostat will not save
fuel as the boiler will still be on but it just means that
the heat is bypassing your room. To save energy you
need to turn down the room thermostat.
• Do not force open the door of the machine, wait
3 minutes after the cycle has completed fully
before trying to open it. If the door seems to be
stuck or will not close, inform the porter.
Water heater (Phase 2 studios only)
Ensure that the switch labelled ‘water heater’ is
turned on. It is located on the wall behind the
microwave.
1.Place the correct load of clothes into the drum
of the washing machine and close the door until
there is a click. Check the maximum load limit
for the machine and do not exceed this limit.
The on and off times of the central heating and
hot water timer is set and you should not attempt
to adjust this yourselves. The hot water is set to
Constant for constant hot water.
The heating is set to come on Constant as the
room thermostat adjusts the temperatures at
certain times of the day.
Room thermostats
To reduce fuel consumption and your carbon
footprint you should try to keep the room
thermostat at 18ºC to 20ºC which is room
temperature. Keep windows and doors closed to
keep the warmth in.
If you are too warm, turn the room thermostat down
or off rather than open your windows and doors.
• Separate colours and whites or synthetics and
naturals according to wash programs.
2.Place the correct amount of detergent into either
the drawer or into a ball into the drum of the
machine depending on the form of detergent
(read the instructions on the package). Please
note that some liquid tablets can be put directly
into the drum of the machine and also you need
to put the correct detergent type into the correct
compartment of the drawer i.e. pre wash,
washing powder, fabric softener etc.
3.Close the draw and door fully before selecting
the correct settings for your clothes and press
start.
4.When the washing has completed the cycle wait
a future 3 minutes before opening the door. The
door mechanism will only be released once the
cycle has completely finished, do not force open
the door.
Useful tips
• Put small items i.e. socks, bras or stockings in a
laundry net or pillow case before placing in the
drum. This prevents items getting stuck in the
mechanism.
• Please remove laundry from the washing
machines once the cycle is complete so that
other housemates can use the machines.
Health and safety – important
• Remove any objects from pockets before
washing as these may damage or break the
machine and may also tear or damage clothing.
Energy efficiency
• All new machines purchased will either be A or
AA rating, these are more energy efficient.
• Save up clothes to wash in one big load (that
does not exceed the maximum) rather than
small loads as this will save energy and water. If
you have a “eco cycle” function, using this will
save water and energy.
• If you are washing half a load use the half load or
reduced time function.
• Spin dry the clothes at the highest speed
possible for your garments so that energy can be
save from the drying process.
• Washing clothes at a lower temperature with
specific detergents will save energy.specific
detergents will save energy.
How to use the equipment provided
How to use the equipment provided
34
35
Shower room extractor fan
36
How to use the equipment provided
Portable heater
Carbon monoxide detector
1.For the portable heaters, plug the heater into a
socket where you can conveniently place it on
the floor or on a table without over stretching
the cord or causing a trip hazard. Leave a clear
space all around it.
A carbon monoxide
detector will be installed
anywhere where there
is a gas appliance
present. The models
vary, some can last up
to 5 years but all are
checked every 3 months
for operation and replaced when necessary.
2.Point the heater towards the centre of the room
and move anything that is obstructing the front
out of the way.
3.Switch the plug on at the wall and turn the
heater onto the desired heat setting. Some
heaters may oscillate too, if so, move anything
out of the way from the direction of flow.
Useful tip
• Some portable heaters have a cool fan setting
for the summer.
Health and safety – important
• DO NOT cover the radiator/heater or place any
objects in front of it whilst in use.
• Do not keep switch on for long periods of time
during the night whilst sleeping as this will dry
out the air and dehydrate you.
Energy efficiency
• Switch off heater when you are away for a long
length of time or turn down low to keep an
ambient room temperature.
• Keep windows and
doors closed to
contain the warmth.
1. To test the detector you press and hold down
the test button until the unit starts to sound.
The beeping should last a few seconds which
means it is working fine. If it doesn’t sound then
notify the porter who will test and replace it as
necessary.
2.If the detector starts to beep intermittently this
means that the battery is running out, notify the
porter who will change it for a new one.
3.If the carbon monoxide detector is sounding
continuously you must open all windows in the
immediate area for ventilation and make sure
you and your housemates evacuate the property
immediately. Call Southern Gas Networks on
0800 111 999 or notify the Porter or Security
Office 01273 678234 straight away.
Energy efficiency
• For the hot water the timers are set to Constant
as it is more energy efficient to keep the water
at a constant temperature then to let the water
go cold and keep reheating it if the water is in
constant use.
• For the heating the timers are set to come
on the same times as the district heating on
campus to maintain energy efficiency.
Useful telephone numbers
Emergency telephone numbers
On campus
39
All six-digit numbers should be prefaced with 01273 if using a mobile or calling from outside the area.
From bedroom phones Other external phones
In all emergencies
• Telephone the emergency number 3333 (or 999 if off campus) and provide information about the
emergency and the location (eg room number and building).
Emergency (Security Office)
3333
873333
• Security staff will call the emergency services and direct emergency vehicles to the scene.
Security Office – non-emergencies
678234
678234
York House 24-hour Service Centre
27020
678323
Please note: the 3333 number must only be used for emergencies – please do not use this number for
general enquiries.
Housing Office
678220
678220
Appointments
249049
249049
24-hour emergency line
687728
687728
Counselling Services
678156
678156
Reception
678555
678555
Welfare services
877038
877038
ITS Resnet Enquiries
28090
–
Park Village Launderette
4219
–
On campus
Health Centre
Internal
Students’ Union
Helplines
External
Emergency
3333
01273 873333
Non-emergency
8234
01273 678234
If the above numbers do not answer immediately
999
999
There are emergency telephones located around the campus (identifiable by a flashing blue
light), which can be used at all times to summon assistance.
Out-of-hours non-emergency incidents
(eg serious repairs such as flooding, power failure, excessive noise, lock-outs, etc)
On campus during normal working hours on weekdays, there is a Porter on duty at all the main residential
reception areas. There is always a Duty Porter and Security Officers available at the 24-hour Service
Centre and Security Office in York House.
0845 769755
Duty Porter (on campus)
01273 678323 (24 hours)
27020
AIDS and Sexual Health Helpline
0800 137437
Security Office
01273 678234 (24 hours)
3333
National Drugs Helpline
0800 776500
Police
0845 6070 999
Royal Sussex County Hospital
01273 696955
Samaritans
01273 772277
Victim Support
01273 234009
Alcoholics Anonymous
Emergency telephone numbers
Useful telephone numbers
38
wa
y)

en
t (o
ne
Main buildings

North
fiel
d C
re
sc
Index
No
North
Lan
field
e
rt
hf
ie
ld
La
n
49
Health Centre
Aisin Seiki
41
Institute of Development Studies (IDS)
19
Arts A
22
John Clifford West
35
Arts B
18
John Maynard Smith
Arts C
17
Jubilee Building
15
Arundel
28
Jubilee Lecture Theatre
15a
Asa Briggs (A1 and A2) Lecture Theatres
21
The Keep
Ashdown House
42
Library
20
Attenborough Centre
56
Mantell
32
Boiler House
31
Meeting House
Bramber House
13
Pevensey l
52
BSMS Research
45
Pevensey II
50
BSMS Teaching
46
Pevensey III
Chichester I
24
Richmond
29
Chichester II
25
Shawcross
23
Chichester III
27
Silverstone
16
Chichester Lecture Theatre
51
Sport Centre
Childcare Centre
58
Sussex Health Outcomes Research and
Clinical Imaging Sciences Centre (CISC)
39
Education in Cancer (SHORE-C)
Essex House
12
Sussex House
Falmer House
55
Sussex Innovation Centre
44
Falmer Sports Complex
36
Sussex Centre for Language Studies
22
Freeman Building
43
Thermo-Fluid Mechanics
Friston
33
Research Centre (TFMRC)
40
Fulton
30
Trafford Centre
38
Genome Centre
48
Visitors’ car park
VP
Hastings
34
e
Accelerator Building
21
Maintenance
Anti-social behaviour
21
Banned equipment
17
Bedding
4
Bicycles
Charges
Moving out
Noise
Opening hours
14-15
10
21
3
13, 22
Personal safety
16-17
24
Pest control
9
Cleaning
8
Post
3
Code of Practice
23
Recycling
9
Compensation policy
14
Rent
5
Complaints
23
Contact information
3
Drugs policy
Electrical equipment
20
17, 25-36
Emergency information
Repairs
Residential Advisors
Rubbish
PA
L
A
G
E
RO
AD
RK
REFECTORY ROAD
Alcohol
16
14
York House
24 hour Reception
6
19
39
Security
16
Emergency procedures
17-19
Smoking
21
Energy saving
8-9
Social media – public order
21
Family flats
7
Studentpad
11
4
Northfield
1
East Slope
5
Norwich House
11
Kent House
8
Park Village
3
Kulukundis House
9
Stanmer Court
59
Lancaster House
7
Swanborough
14
Lewes Court
2
York House
Business, Management and Economics
K
History, Art History and Philosophy
F
Brighton and Sussex Medical School (BSMS)
H
Law, Politics and Sociology
B
Education and Social Work
A
Mathematical and Physical Sciences
Engineering and Informatics
G
Life Sciences
J
English
E
Media, Film and Music
D
Global Studies
C
Psychology
I
NORWICH HOUSE ROAD
Bramber
House
a
Fulton
Bus stop
Information point
24-hour security point/reception
Car park
Railway station
Wheelchair access for Library
Mantell
Falmer Sports
Complex
12
Heating
9, 33,34,36
Attenborough
Centre
Insurance
10
Internet access
10
Inventory 4
Kitchen appliances
4, 25-36
4
Sussex House
Sussex
Innovation
Centre
UNIVERSITY WAY
2
22
SCIENCE PARK R
OAD
Falmer House
Brighton
entrance/exit
(A270)
2, 10-11
Inspections
Launderettes
21
AD
E RO
Housing Services
Violence
CISC
Meeting
House
AT
S G
Housing office
8
38
G
Library Square
HT
Housekeeping
Useful telephone numbers
Library
IG
16
Hastings
KN
Health services
R
Transport
22
N
15
IO
10
Toilets
IL
Televisions
V
16-19
Health and Safety and
Maintenance inspections
A
Health and safety
P
10
ROAD
Telephones
NORTH-SOUTH
22
Shawcross
LIBRARY ROAD
Guests
IDS
AD
10
D
RO
Swapping bedrooms
A
NG
8
BOILER HOUSE HILL
O
RI
Food safety
24-hour reception
N
11
37
54
ER
Summer accommodation
57
ST
18-19
26
EA
53
Brighthelm
ARTS ROAD
Fire safety
60
10
School offices
9
Safety testing
47
Student residences
LANCASTER HOUSE ROAD
REFECTORY ROAD
Lost keys
IL
21
V
Access to roofs
GARDNER CENTRE ROAD
Index
40
6
BSMS
BIOLOGY ROAD
MIL
Spor t Centre
SOU
The Keep
(access via footpath)
A27
LEWES 
 BRIGHTON/WORTHING A27
All photographs by Stuart Robinson.
American Express
Community Stadium
THER
N RI
NG
ROAD
TR
L S
EE
T
L
Housing Services team
University of Sussex
Bramber House
Falmer, Brighton BN1 9QU
T+44 (0)1273 678220
F+44 (0)1273 678696
E [email protected]
www.sussex.ac.uk/accommodation
www.facebook.com/sussexunihousing
The Housing Services team
Design: www.bankdesign.com
If you are visually impaired and would
like to receive an electronic copy of
this guide, please contact the Housing
Services team:
T +44 (0)1273 678220
E [email protected]
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