IBM 704 User's Manual

IBM

PC Server 704

User's Handbook

Note

Before using this information and the product it supports, be sure to read the general information under Appendix B, “Notices” on page 303. Also read the general information under “Product Warranties and Notices” in the User's Reference.

Second Edition (September 1996)

The following paragraph does not apply to the United Kingdom or any country where such provisions are inconsistent with local law: INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS

PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED,

INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS

FOR A PARTICULAR PURPOSE. Some states do not allow disclaimer of express or implied warranties in certain transactions, therefore, this statement may not apply to you.

This publication could include technical inaccuracies or typographical errors. Changes are periodically made to the information herein; these changes will be incorporated in new editions of the publication. IBM may make improvements and/or changes in the product(s) and/or the program(s) described in this publication at any time.

It is possible that this publication may contain reference to, or information about, IBM products (machines and programs), programming, or services that are not announced in your country. Such references or information must not be construed to mean that IBM intends to announce such IBM products, programming, or services in your country.

Requests for technical information about IBM products should be made to your IBM reseller or IBM marketing representative.

 Copyright International Business Machines Corporation 1996. All rights reserved.

Note to U.S. Government Users — Documentation related to restricted rights — Use, duplication or disclosure is subject to restrictions set forth in GSA ADP Schedule Contract with IBM Corp.

Contents

 Copyright IBM Corp. 1996

Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . .

v

Laser Compliance Statement

. . . . . . . . . . . . . . . . . . . . . .

vi

Lithium Battery Notice . . . . . . . . . . . . . . . . . . . . . . . . .

vii

About This Book . . . . . . . . . . . . . . . . . . . . . . . . . . . .

ix

How This Book is Organized . . . . . . . . . . . . . . . . . . . . .

ix

Notices Used in This Book

. . . . . . . . . . . . . . . . . . . . . . .

xi

Related Publications . . . . . . . . . . . . . . . . . . . . . . . . . . .

xii

Welcome and Thank You . . . . . . . . . . . . . . . . . . . . . .

xiii

Chapter 1. Introducing the PC Server 704 . . . . . . . . . . . . .

1

Features at a Glance

. . . . . . . . . . . . . . . . . . . . . . . . . . .

3

Getting Help on the World Wide Web . . . . . . . . . . . . . . .

4

IBM PC Server Startup Support . . . . . . . . . . . . . . . . . . . .

4

About ServerGuide . . . . . . . . . . . . . . . . . . . . . . . . . . .

5

Server Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

6

Status Indicators

. . . . . . . . . . . . . . . . . . . . . . . . . . . . .

8

Expansion Slots and Input/Output Connectors . . . . . . . . . .

10

Padlock Loops and Power Supplies . . . . . . . . . . . . . . . . .

12

Expansion Bays . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

14

Moving the Server . . . . . . . . . . . . . . . . . . . . . . . . . . . .

16

Before You Begin

. . . . . . . . . . . . . . . . . . . . . . . . . . . .

17

Starting the Server . . . . . . . . . . . . . . . . . . . . . . . . . . . .

18

Using the CD-ROM Drive . . . . . . . . . . . . . . . . . . . . . . .

21

Arranging Your Workspace . . . . . . . . . . . . . . . . . . . . . .

23

Comfort . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

23

Glare and Lighting

. . . . . . . . . . . . . . . . . . . . . . . . . .

24

Air Circulation . . . . . . . . . . . . . . . . . . . . . . . . . . . .

24

Electrical Outlets and Cable Lengths . . . . . . . . . . . . . . .

25

Chapter 2. Installing Your Software . . . . . . . . . . . . . . . .

27

Installing an Operating System . . . . . . . . . . . . . . . . . . . .

28

Using ServerGuide

. . . . . . . . . . . . . . . . . . . . . . . . . .

28

Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . .

29

OS/2 SMP 2.11 Installation . . . . . . . . . . . . . . . . . . . . .

31

OS/2 LAN Server 4.0 Installation . . . . . . . . . . . . . . . . .

32

Windows NT Server 3.51 Installation . . . . . . . . . . . . . . .

34

Software Considerations

. . . . . . . . . . . . . . . . . . . . . .

35

Device Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

36 iii

Hardware Device Drivers . . . . . . . . . . . . . . . . . . . . . .

36

Installation Checklist

. . . . . . . . . . . . . . . . . . . . . . . . . .

37

Chapter 3. Configuring Your Server . . . . . . . . . . . . . . . .

39

Configuration Overview . . . . . . . . . . . . . . . . . . . . . . . .

40

Using the Setup Program . . . . . . . . . . . . . . . . . . . . . . .

41

Changing Settings

. . . . . . . . . . . . . . . . . . . . . . . . . .

41

Starting the Setup Program . . . . . . . . . . . . . . . . . . . . .

42

Recording and Restoring Default Settings . . . . . . . . . . . .

43

Disabling the Diskette Drive . . . . . . . . . . . . . . . . . . . .

44

Using the System Configuration Utility Program . . . . . . . . .

45

Backing Up the SCU Program Diskette . . . . . . . . . . . . . .

46

Starting the System Configuration Utility Program

. . . . . .

47

Defining Security . . . . . . . . . . . . . . . . . . . . . . . . . . . .

52

Administrative Password . . . . . . . . . . . . . . . . . . . . . .

54

User Password . . . . . . . . . . . . . . . . . . . . . . . . . . . .

55

Setting the Drive-Startup Sequence . . . . . . . . . . . . . . . .

56

Secure Mode

. . . . . . . . . . . . . . . . . . . . . . . . . . . . .

57

Configuring EISA, ISA, and PCI Adapters . . . . . . . . . . . . .

58

Configuring ISA or EISA Features and Options . . . . . . . .

59

Configuration Conflicts . . . . . . . . . . . . . . . . . . . . . . . . .

61

Resolving Hardware Configuration Conflicts . . . . . . . . . .

62

Resolving Software Configuration Conflicts

. . . . . . . . . . .

63

Using the SCSISelect Utility Program . . . . . . . . . . . . . . . .

64

Starting the SCSISelect Utility Program . . . . . . . . . . . . .

64

SCSISelect Utility Program Options . . . . . . . . . . . . . . . .

64

Configuring the 100/10 PCI Ethernet Adapter . . . . . . . . . . .

67

Configuring for Windows NT Server 3.51

. . . . . . . . . . . .

68

Configuring for Other Operating Systems . . . . . . . . . . . .

69

Duplexing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

69

Fast Ethernet Cabling . . . . . . . . . . . . . . . . . . . . . . . .

70

Fast Ethernet Hubs . . . . . . . . . . . . . . . . . . . . . . . . . .

70

Configuring Other Network Adapters . . . . . . . . . . . . . . . .

71

Chapter 4. Installing Options . . . . . . . . . . . . . . . . . . . .

73

Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . .

74

Electrical Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

75

Handling Static-Sensitive Devices . . . . . . . . . . . . . . . . . .

77

Preparing to Install Options

. . . . . . . . . . . . . . . . . . . . . .

78

Removing the Side Covers . . . . . . . . . . . . . . . . . . . . .

81 iv

PC Server 704 User's Handbook

Removing the Top Cover . . . . . . . . . . . . . . . . . . . . . .

83

Installing a Microprocessor

. . . . . . . . . . . . . . . . . . . . . .

86

Removing a Microprocessor . . . . . . . . . . . . . . . . . . . . .

103

Installing Memory-Module Kits . . . . . . . . . . . . . . . . . . .

113

Removing Memory-Module Kits . . . . . . . . . . . . . . . . . .

124

Installing Video Memory . . . . . . . . . . . . . . . . . . . . . . .

131

Replacing the Real-Time Clock

. . . . . . . . . . . . . . . . . . .

137

Installing Adapters . . . . . . . . . . . . . . . . . . . . . . . . . .

143

Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . .

145

Installation Procedure . . . . . . . . . . . . . . . . . . . . . . .

146

Removing Adapters . . . . . . . . . . . . . . . . . . . . . . . . . .

151

Installing Internal Drives . . . . . . . . . . . . . . . . . . . . . . .

156

Internal Drive Bays

. . . . . . . . . . . . . . . . . . . . . . . .

157

SCSI Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

159

Preinstallation Steps (All Bays) . . . . . . . . . . . . . . . . .

163

Installing a 5.25-inch Removable-Media Drive . . . . . . . .

165

Installing a Drive in a Hot-Swap Bay . . . . . . . . . . . . . .

173

Removing Internal Drives

. . . . . . . . . . . . . . . . . . . . . .

180

Removing a 5.25-Inch Removable-Media Drive . . . . . . . .

181

Removing a Hot-Swap Drive . . . . . . . . . . . . . . . . . . .

188

Adding Power Supplies . . . . . . . . . . . . . . . . . . . . . . .

194

Removing Power Supplies . . . . . . . . . . . . . . . . . . . . . .

197

Security Procedures

. . . . . . . . . . . . . . . . . . . . . . . . . .

200

Completing the Installation . . . . . . . . . . . . . . . . . . . . .

201

Installing the Top Cover . . . . . . . . . . . . . . . . . . . . .

201

Installing the Side Covers . . . . . . . . . . . . . . . . . . . . .

203

Connecting External Options . . . . . . . . . . . . . . . . . . . .

207

Connecting External SCSI Devices

. . . . . . . . . . . . . . .

207

Chapter 5. Solving Problems . . . . . . . . . . . . . . . . . . .

213

Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

213

Overview of the Diagnostic Tools . . . . . . . . . . . . . . . . .

213

Power-On Self-Test (POST) . . . . . . . . . . . . . . . . . . . .

215

POST Beep Codes

. . . . . . . . . . . . . . . . . . . . . . . . .

216

Test Programs . . . . . . . . . . . . . . . . . . . . . . . . . . . .

216

Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . .

217

Troubleshooting Charts . . . . . . . . . . . . . . . . . . . . . .

218

Option Diskettes . . . . . . . . . . . . . . . . . . . . . . . . . .

218

About the Test Programs

. . . . . . . . . . . . . . . . . . . . . . .

219

The Main Menu of the Diagnostic Diskette . . . . . . . . . .

220

Contents

v

Program Navigation . . . . . . . . . . . . . . . . . . . . . . . .

221

IntruderAlert

. . . . . . . . . . . . . . . . . . . . . . . . . . . .

225

Starting the Test Programs . . . . . . . . . . . . . . . . . . . . . .

225

Using the Module Tests . . . . . . . . . . . . . . . . . . . . . .

227

Changing Selected Tests in Test Groups . . . . . . . . . . . .

228

Creating Test Scripts . . . . . . . . . . . . . . . . . . . . . . . .

228

Test Options

. . . . . . . . . . . . . . . . . . . . . . . . . . . . .

229

POST Error Message Table . . . . . . . . . . . . . . . . . . . . . .

232

SCSI Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

243

Beep Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

244

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . .

245

Troubleshooting the 100/10 PCI Ethernet Adapter . . . . . .

253

Troubleshooting Other Network Adapters

. . . . . . . . . . .

256

Identifying Problems through Status Indicators . . . . . . .

258

Checking the System for Damage . . . . . . . . . . . . . . . . .

261

After Dropping It . . . . . . . . . . . . . . . . . . . . . . . . . .

261

After Spilling Liquid on It . . . . . . . . . . . . . . . . . . . .

262

Installing Additional Test Programs

. . . . . . . . . . . . . . . .

263

Using the Utility Programs . . . . . . . . . . . . . . . . . . . . .

265

Formatting Diskettes . . . . . . . . . . . . . . . . . . . . . . . .

265

Using the File Editor . . . . . . . . . . . . . . . . . . . . . . . .

265

Chapter 6. Getting Help, Service, and Information . . . . . .

269

Before You Call for Service . . . . . . . . . . . . . . . . . . . . .

269

Using the HelpWare Support Family . . . . . . . . . . . . . . .

269

Using Electronic Support Services . . . . . . . . . . . . . . . .

270

Getting Information by Fax . . . . . . . . . . . . . . . . . . . .

271

Getting Help by Telephone

. . . . . . . . . . . . . . . . . . . .

271

Getting Help Around the World . . . . . . . . . . . . . . . .

272

Purchasing Additional HelpWare Services . . . . . . . . . . . .

273

Using the World Wide Web . . . . . . . . . . . . . . . . . . .

273

Enhanced PC Support Line . . . . . . . . . . . . . . . . . . . .

273

900-Number Operating System and Hardware Support Line 274

Network and Server Support Line

. . . . . . . . . . . . . . .

274

Ordering Support Line Services . . . . . . . . . . . . . . . . .

275

Warranty and Repair Services . . . . . . . . . . . . . . . . . .

275

Obtaining IBM Operating System Updates . . . . . . . . . . . .

276

Ordering Publications . . . . . . . . . . . . . . . . . . . . . . . . .

277

Appendix A. Server Records . . . . . . . . . . . . . . . . . . . .

279 vi


Record the Identification Numbers . . . . . . . . . . . . . . . . .

279

Installed Device Records

. . . . . . . . . . . . . . . . . . . . . . .

280

The System Board . . . . . . . . . . . . . . . . . . . . . . . . . . .

288

Changing Jumper and Switch Settings . . . . . . . . . . . . . . .

289

Changing a Jumper Setting . . . . . . . . . . . . . . . . . . . .

290

Setting System-Board Configuration Jumpers . . . . . . . . .

292

Setting System-Board Configuration Switches

. . . . . . . . .

299

Appendix B. Notices . . . . . . . . . . . . . . . . . . . . . . . . .

303

Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

303

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

305

Contents

vii

viii



Safety Information

DANGER:

Electrical current from power, telephone, and communication cables is hazardous. To avoid shock hazard, connect and disconnect cables as shown below when installing, moving or opening the covers of this product or attached devices. The power cord must be used with a properly grounded outlet.

To Connect

Turn everything OFF.

To Disconnect

Turn everything OFF.

First, attach all cables to devices.

1 First, remove power cord from outlet.

2

Remove signal cables from receptacles.

Attach signal cables to receptacles.

Remove all cables from devices.

Attach power cord to outlet.

Turn device ON.

1 In the U.K., by law, the telephone cable must be connected after the power cord.

2 In the U.K., by law, the power cord must be disconnected after the telephone line cable.

vii

About This Book

Laser Compliance Statement

Some IBM PC Servers are equipped from the factory with a

CD-ROM drive. CD-ROM drives are also sold separately as options.

The CD-ROM drive is a laser product. The CD-ROM drive is certified in the U.S. to conform to the requirements of the

Department of Health and Human Services 21 Code of Federal

Regulations (DHHS 21 CFR) Subchapter J for Class 1 laser products.

Elsewhere, the drive is certified to conform to the requirements of the International Electrotechnical Commission (IEC) 825 and

CENELEC EN 60 825 for Class 1 laser products.

When a CD-ROM drive is installed, note the following.

CAUTION: Use of controls or adjustments or performance of procedures other than those specified herein might result in hazardous radiation exposure.

Opening the CD-ROM drive might result in exposure of hazardous laser radiation. There are no serviceable parts inside the CD-ROM drive.

Some CD-ROM drives might contain an embedded Class 3A laser diode. Note the following.

DANGER

Laser radiation when open. Avoid direct eye exposure.

CAUTION: Laser radiation when open. Do not stare into beam or view directly with optical instruments.

Some CD-ROM drives might contain an embedded class 3B laser diode. Note the following.

DANGER

Laser radiation when open. Avoid direct exposure to beam.

CAUTION: Laser radiation when open. Avoid exposure to beam.

x


About This Book

Lithium Battery Notice

The real-time clock contains a lithium battery.

8

CAUTION:

Danger of explosion if battery is incorrectly replaced.

When replacing the battery, use only an equivalent type battery recommended by the manufacturer. The battery contains lithium and can explode if not properly used, handled, or disposed of.

Do not:

– Throw or immerse into water

– Heat to more than 100° C (212° F)

– Repair or disassemble

Dispose of the battery as required by local ordinances or regulations.

ATTENTION

Danger d'explosion en cas de remplacement incorrect de la batterie.

Remplacer uniquement par une batterie d'un type

équivalent recommandé par le fabricant. La batterie contient du lithium et peut exploser en cas de mauvaise utilisation, de mauvaise manipulation ou de mise au rebut inappropriée.

Ne pas :

– Lancer ou plonger dans l'eau

– Chauffer à plus de 100° C (212° F)

– Réparer ou désassembler

Mettre au rebut les batteries usagées conformément aux règlements locaux.

Safety Information xi

About This Book

Note: Please call 1-800-IBM-4333 for information on battery disposal.

xii


About This Book


This book provides the instructions for completing your installation; installing and removing server options; and configuring, modifying, and troubleshooting your server. This book also provides information to help you solve some of the simpler problems that might occur. If you have not yet set up your server, refer to the

Setup sheet for instructions on cabling the server. Refer to the User's

Reference for more detailed information about the server's features.

If your server came with a RAID adapter installed, refer to the

RAID adapter documentation for instructions for configuring your disk arrays.

How This Book is Organized

Chapter 1, “Introducing the PC Server 704,” introduces and describes the PC Server 704. This chapter also includes an overview of the server's features and components. In addition, this chapter contains instructions for starting the server and using the CD-ROM drive.

Chapter 2, “Installing Your Software,” describes the factors that you might want to consider before installing hardware and software in your server. This chapter also contains information about device drivers and installing operating systems. Also included are instructions for completing your installation.

Chapter 3, “Configuring Your Server,” contains instructions for configuring your server. Also included are instructions for using various utility programs.

Chapter 4, “Installing Options,” contains step-by-step instructions for installing and removing hardware options, such as memory-module kits, adapters, and internal drives. Instructions for connecting external options are also included in this chapter.

Chapter 5, “Solving Problems,” contains information to help you solve simple problems that you might encounter with your server.

This chapter includes an overview of diagnostic tools, instructions for testing the server, lists of error messages, and troubleshooting charts. This chapter also contains information about checking the server for damage, and resolving configuration conflicts.

xiii

Welcome and Thank You

Chapter 6, “Getting Help, Service, and Information,” contains information to help you solve more complex problems that you might encounter with your server. This chapter provides instructions on how to obtain service and technical assistance for your PC Server 704 and other IBM products that you might plan to use. This chapter also contains information about other publications, products, warranties, and services that IBM offers.

Also included are fax numbers, toll-free telephone numbers, and access information for electronic bulletin boards, online services, and the World Wide Web.

Appendix A, “Server Records,” provides a section to record and update important information about your server, including the serial number, key number, and device records (which contain configuration information). Whenever you add options to your server, be sure to update the information in this appendix.

Appendix B, “Notices,” contains product notices and trademarks.

If you find a term that you are not familiar with, refer to the glossary located in the back of the User's Reference.

xiv



Notices Used in This Book

This book contains information notices that relate to a specific topic.

The Attention and Caution notices also appear in a multilingual safety booklet. The notice definitions are as follows:

Notes

These notices provide important tips, guidance, or advice.

Attention

These notices indicate possible damage to programs, devices, or data. An attention notice appears just before the instruction or situation in which damage could occur.

Caution

These notices indicate situations that potentially can be hazardous to you. A caution notice appears just before the instruction or situation that could be hazardous.

About This Book xv


Related Publications

In addition to this handbook, the following publications are included with your server:

The Setup sheet contains the instructions for cabling your server.

The User's Reference contains detailed information about the advanced features of your server.

The SCSI Software User's Guide describes the factors that you might want to consider before installing small computer system interface (SCSI) hardware and SCSI-related software in your server. This book also contains information about SCSI device drivers and describes the SCSI-2 utility programs that you can use to configure the SCSI devices that you attach to the SCSI-2 controller on the system board.

The PC Server Service and Support pamphlet contains important information and phone numbers to call for different types of support for your PC Server.

PC Server 704 Safety Information is a multilingual safety booklet.

The IBM PC Server Hardware Maintenance Manual Supplement is available for purchase. It contains error codes, advanced diagnostic procedures, and a parts catalog for most models. This manual is intended for trained service technicians. (Diagnostic Diskettes are not included.)

For a complete listing of publications available in the U.S. and

Puerto Rico, call 1-800-426-7282. In Canada, call Customer

Assistance at 1-800-465-1234. In all other countries, contact the IBM support organization that services your area, your IBM marketing representative, or your IBM reseller.

xvi



We appreciate your decision to purchase an IBM PC Server 704.

Your server offers speed, power, expandability, and compatibility with various existing network operating systems and application programs.

The PC Server 704 also comes with IBM PC Server Startup Support, which provides coverage during the first 90 days after installation.

IBM PC Server Startup Support is available to PC Server customers at no additional charge. This comprehensive program enhances

IBM's support for setup, installation, configuration, and problem determination. It provides assistance for popular network operating systems and network adapters from IBM and other vendors. If you need assistance, call IBM at 1-800-772-2227 in the U.S., or call IBM at

1-800-565-3344 in Canada. In all other countries, contact the IBM support organization that services your area, your IBM marketing representative, or your IBM reseller.

 Copyright IBM Corp. 1996 xvii

Welcome and Thank You xviii



Chapter 1. Introducing the PC Server 704

Your IBM PC Server 704 offers multiple (up to four) Intel Pentium

Pro microprocessor capability, so that you can take advantage of symmetric multiprocessing (SMP) technology. You can maximize the benefits of this technology, provided that you have an

SMP-capable operating system, such as one of the following, installed in your server:

OS/2 for SMP

OS/2 LAN Server 4.0 Advanced

Microsoft Windows NT Server 3.51

Note: For the latest information about SMP operating systems supported by your PC Server 704:

In the U.S., call 1-800-772-2227.

In Canada, call 1-800-565-3344.

In all other countries, contact the IBM support organization that services your area, your IBM marketing representative, or your IBM reseller.

Your server also has a built-in peripheral component interconnect

(PCI) advanced bus. This bus and the Pentium Pro microprocessors combine to create a high-performance local area network (LAN) server platform to handle heavy file-server applications or moderate database applications. All models have two embedded SCSI-2 controllers and offer super video graphics array (SVGA) graphics.

As an open-architecture, industry-standard system, the PC Server

704 has been tested for compatibility with numerous IBM and non-IBM adapters and devices. Rugged dependability is achieved by incorporating various quality standards and design points.

Your PC Server 704 comes with a full three-year, on-site limited warranty, plus IBM PC Server Startup Support. Some PC Server 704 models also come with IBM ServerGuide.

Refer to the Setup sheet for instructions for setting up and cabling your server.

1

This chapter contains an overview of the server features and components. In addition, this chapter describes how to start the server and use the CD-ROM drive.

See Chapter 2, “Installing Your Software” on page 27 for details about installing an operating system and other software. (Refer to the SCSI Software User's Guide for information about SCSI device drivers and the SCSI-2 utility programs that you can use to configure the SCSI devices that you install.)

This User's Handbook also describes how to configure and use the server, and how to install and remove options. The troubleshooting information will help you solve some of the simpler problems that might occur. Appendix A, “Server Records” on page 279 provides a section for you to record all the important information about your server.

Refer to the User's Reference for more detailed information about the server features. That book also includes a glossary, warranty information, and other important notices.

This chapter contains:

Features at a Glance . . . . . . . . . . . . . . . . . . . . . . . . . . .

3

Getting Help on the World Wide Web . . . . . . . . . . . . . . .

4

IBM PC Server Startup Support . . . . . . . . . . . . . . . . . . . .

4

About ServerGuide

. . . . . . . . . . . . . . . . . . . . . . . . . . .

5

Server Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

6

Status Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

8

Expansion Slots and Input/Output Connectors . . . . . . . . . .

10

Padlock Loops and Power Supplies . . . . . . . . . . . . . . . . .

12

Expansion Bays

. . . . . . . . . . . . . . . . . . . . . . . . . . . . .

14

Moving the Server . . . . . . . . . . . . . . . . . . . . . . . . . . . .

16

Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . .

17

Starting the Server . . . . . . . . . . . . . . . . . . . . . . . . . . . .

18

Using the CD-ROM Drive . . . . . . . . . . . . . . . . . . . . . . .

21

Arranging Your Workspace

. . . . . . . . . . . . . . . . . . . . . .

23

Comfort . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

23

Glare and Lighting . . . . . . . . . . . . . . . . . . . . . . . . . .

24

Air Circulation . . . . . . . . . . . . . . . . . . . . . . . . . . . .

24

Electrical Outlets and Cable Lengths . . . . . . . . . . . . . . .

25

2


Features at a Glance

The features in your server vary according to the model that you purchased. The following is a summary of the features that are available with the PC Server 704.

Microprocessors

Intel Pentium Pro with:

– Level-1 cache, 16 KB

– Level-2 cache, 512 KB

Expandable to four Pentium Pro microprocessors

Memory

Expandable to 2 GB

Industry standard, 60 ns, parity

Sixteen memory sockets

Two-way and four-way interleaved

Error correcting code support

Diskette Drive

Standard: One 3.5-inch, 1.44 MB

CD-ROM Drive:

Standard: SCSI-2 CD-ROM

Keyboard

Standard: 101-key or 102-key

Mouse

Standard: IBM Mouse

Upgradable POST and BIOS

Flash ROMs on the system board

Information Panel

Two 16-character lines

LCD display of status information

Expansion Slots and Bays

Ten expansion slots:

– Six 32-bit PCI slots

– Four 32-bit EISA/ISA slots

Seventeen expansion bays:

– Twelve hot-swap hard disk drive bays

– Four removable-media drive bays

– One dedicated, 3.5-inch diskette drive bay

Video

SVGA controller

Video memory, 512 KB, expandable to 1 MB

Compatibility:

– Color graphics adapter (CGA)

– Enhanced graphics adapter

(EGA)

– Video graphics array (VGA)

– Hercules graphics

Hard Disk Drives

Number of drives and drive capacities are model dependent

Can support up to 12 hot-swap hard disk drives

Security Features

Door lock

Padlock loops

Integrated Functions

LED usability support

SVGA video connector

Two serial connectors

Parallel connector

Mouse connector

Keyboard connector

Battery-backed clock and time/date calendar

Two Fast/Wide SCSI-2 connectors

Power Supplies

Two 420-watt supplies standard with:

– Automatic range voltage selection (115–230 V ac)

– Built-in overload and surge protection

For redundant power, an optional

420-watt supply with:

– Automatic range voltage selection

– Built-in overload and surge protection

SCSI-2 Controller

Two built-in bus-master SCSI-2

Fast/Wide controllers (all models)

PCI RAID adapter (disk-array models only)

Network Interface

A network adapter comes preinstalled on some models

Chapter 1. Introducing the PC Server 704

3

Getting Help on the World Wide Web

You can access the latest information about product compatibility and configuration on the World Wide Web. This information is updated as new PC Server products are announced. The following is a sample of the information available at

http://www.pc.ibm.com/servers/ on the World Wide Web.

Current updates to device drivers, flash BIOS, and other code.

A listing of products that have been tested for compatibility with IBM PC Servers.

Certification and compatibility information about Network operating systems (NOS) and operating systems (OS).

For additional information, service, or assistance, see Chapter 6,

“Getting Help, Service, and Information” on page 269.

IBM PC Server Startup Support

The IBM PC Server Startup Support program provides comprehensive telephone assistance 24 hours a day, 7 days a week, during the first 90 days after installation of your server at no additional charge.

* IBM gives you direct access to trained specialists who can help you set up, install, and configure your server.

Help is available for IBM and non-IBM network operating systems, network interface adapters, and other optional peripherals. To receive a list of the network products supported by the IBM PC

Server Startup Support program, call the IBM PC Company

Automated Fax System at 1-800-426-3395 in the U.S., or call

1-800-465-3299 in Canada, and ask for document number 16125. For more information about this program, or for help with the installation of your server:

In the U.S., call IBM at 1-800-772-2227.

In Canada, call IBM at 1-800-565-3344.

* Response time may vary depending on the number and nature of calls received.

4


About ServerGuide

In all other countries, contact the IBM support organization that services your area, your IBM marketing representative, or your

IBM reseller.

Note: For additional information, service, or assistance, see

Chapter 6, “Getting Help, Service, and Information” on page 269.

About ServerGuide

Some PC Server 704 models come with the IBM ServerGuide package, which contains CDs that you can use to install your operating system. Depending upon the ServerGuide version that came with your server, your operating system might be installed automatically, or ServerGuide might provide an assisted operating-system installation. See “Using ServerGuide” on page 28 for further details about ServerGuide.


5

Server Controls

The most commonly used controls on the front of the server appear in the following illustration.

Door

Lock

Diskette Eject

Button

Power On/Off

Button

Reset

Button

CD-ROM Eject

Button

6


Door Lock: You can lock the door on your server to deter tampering with the internal components.

Power On/Off Button: Press this convex button to manually turn the server on or off.

Reset Button: Press this concave button to reset the system and run the power-on self-test (POST).

Diskette-Eject Button: Press this button to remove a diskette from the drive.

CD-ROM Eject Button: Press this button to eject the CD-ROM tray from its drive so that you can insert or remove a CD.


7

Status Indicators

The most commonly used status indicators on the front of the server appear in the following illustration.

CD-ROM

In-Use

Light

Diskette In-Use

Light

Power On Light

Power Failure Light

Cooling Failure Light

Drive Failure Light

Information Panel

Hard Disk

Fault

Hard Disk

In-Use

Hard Disk

Power-On

8


CD-ROM Drive In-Use Light: This light indicates CD-ROM drive activity. When this light is green, power is being applied to the drive. When this light is amber, the drive is being accessed (read from or written to).

Diskette Drive In-Use Light: This green light indicates diskette-drive activity.

Power-On Light: This green light indicates that the power-on button is in the on position.

Power-Failure Light: This amber light indicates there is no alternating current (AC) present.

Cooling-Failure Light: This amber light indicates a fan failure.

Drive-Failure Light: This amber light indicates a drive failure.

Information Panel: System monitoring information will appear on this liquid crystal display (LCD) if you install a system-management program and enable the information panel using the System Configuration Utility (SCU) program.

Hard Disk Status Lights: Each of the 12 hot-swap drive bays has a set of three status lights. These status lights indicate the following:

Hard Disk Fault Light: When lit continuously, this amber light indicates a faulty hard disk drive.

Hard Disk In-Use Light: When flashing, this green light indicates that the server is writing to or reading from the hard disk. However, on disk-array models, this light is operating-system dependent.

Hard Disk Power-On Light: When lit continuously, this green light indicates that a drive is installed and power is present.


9

Expansion Slots and Input/Output Connectors


The following illustration shows the expansion slots and the input/output connectors (ports) on the rear of the server.

Keyboard Connector Mouse Connector

Serial Connector

(Com 2)

Serial Connector

(Com 1)

Parallel Connector

Video Connector

PCI Expansion

Slots

EISA Expansion

Slots

Power Connectors

10



Keyboard Connector: The cable from your keyboard connects here.

Mouse Connector: This is where the mouse cable connects to the server. This port sometimes is called an auxiliary-device or pointing-device port.

Serial Connectors: Your server has two, 9-pin serial connectors

(COM1 and COM2). The serial signal cable for a modem or other serial device usually connects here. If you are using a

25-pin signal cable, you need a 9-pin-to-25-pin adapter cable.

Video Connector: The monitor signal cable attaches to this

15-pin connector.

Parallel Connector: This is where the signal cable for a parallel printer or other parallel device connects to your server.

Expansion Slots: The PC Server 704 has four extended industry standard architecture (EISA) expansion slots and six peripheral component interconnect (PCI) expansion slots. You can install

PCI or EISA adapters to provide communication, specialized graphics, and sound. Many adapters provide bus-master capabilities, which enable the adapters to perform operations without interrupting the system microprocessors.

The four EISA expansion slots are available for future expansion. Some models might come with a network adapter installed in one of the PCI expansion slots. Disk-array models also come with a PCI RAID adapter installed as a standard feature. The remaining four or five PCI expansion slots are available for future expansion.

Power Connectors: The system power cords connect here.

Note: To see these and other connector locations on the system board, refer to the system-board layout in “The System

Board” on page 288.


11

Padlock Loops and Power Supplies

The following illustration shows the power supply bays and padlock loops on your PC Server 704.

Note: See “Adding Power Supplies” on page 194 for instructions for installing a power supply.

Padlock Loops

Power Supplies

Current Good Light

Power Good Light

12


Padlock Loops: The two side cover padlock loops enable you to insert padlocks (not provided) to secure the side covers to the system unit.

The electro-magnetic interference (EMI) door on the front of the server also has a padlock loop. You can insert a small padlock

(not included) through this loop to secure the EMI door to the system unit and help prevent unauthorized access to the hard disk drives in the hot-swap bays.

Power Supplies: All PC Server 704 models support three

420-watt power supplies. In a three-supply system, the third power supply provides redundant power.

9

CAUTION:

Power supplies are easy to install and remove, but they are not hot-swappable. Always disconnect all server power cords and all power supply power cords before you remove or install a power supply.

Power-Good Light and Current-Good Light: These green lights provide status information about the power supply, as follows:

Power-Good Light (PS)

On

Current-Good Light (I)

On

Description

Power supply on and

OK

Power supply failure Off Off or On

On Off Current limit

Note: To ensure that the power supply is operational, both lights must be on.


13

Expansion Bays

The following illustration shows the location of the expansion bays in your server. For installation instructions and information on the types of drives that you can install in these bays, see Chapter 4,

“Installing Options” on page 73.

Diskette Drive Bay

Removable Media

Bays

Hot Swap Bays

14


Diskette Drive Bay: This dedicated bay contains a 3.5-inch,

1.44 MB 1 diskette drive, which comes standard in all PC Server

704 models. This drive uses 1 MB and 2 MB diskettes. For optimum use, format 1 MB diskettes to 720 KB 2 and format

2 MB diskettes to 1.44 MB.

Removable-Media Drive Bays: Your PC Server 704 has four drive bays for removable-media devices such as tape-backup drives, compact disc read-only memory (CD-ROM) drives, optical drives, or additional diskette drives. One of these drive bays contains a SCSI-2 CD-ROM drive, which comes standard in all PC Server 704 models. For information about inserting CDs and using the CD-ROM drive, see “Using the CD-ROM Drive” on page 21.

Hot-Swap Bays: The hot-swap drive bays support up to 12

SCSI hard disk drives. The number of preinstalled drives and their capacities vary by model. The hot-swap feature enables you to remove and replace hard disk drives without turning off the server.

1

2

MB equals approximately 1 000 000 bytes; total user-accessible capacity may vary depending on operating environment.

KB equals approximately 1 000 bytes; total user-accessible capacity may vary depending on operating environment.


15

Moving the Server

Moving the Server

6

CAUTION:

Due to the weight of the server, do not attempt to lift the server by yourself. To avoid possible injury while moving or lifting the server, ask another person to help you.

16


Before You Begin

If you have not already done so, unpack your server. If you are not installing any optional hardware now, connect the cables and power cord. Follow the instructions on the Setup sheet that comes with your server. After you complete these tasks, return here for further instructions.

Make sure you have an adequate number of properly grounded electrical outlets for your server, monitor, and any other options that you intend to install.

Place your server in a location that is dry. Rain or spilled liquids might damage your server.

Leave about 127 mm (5 in.) of space around the front and rear of your server to allow the server's cooling system to work properly.

Have a supply of 1 MB and 2 MB, 3.5-inch diskettes available.

You will need these diskettes later, when you install your operating system and backup your configuration and all important data.


17

Starting the Server


1. Turn on your monitor and adjust the Brightness and Contrast controls to the approximate midpoint.

You can readjust these controls and the monitor location for personal viewing comfort after you turn on your server.

Note: The locations of the Power Switch and the Brightness and

Contrast controls on your monitor might be different from those shown above.

2. Adjust the keyboard feet and position the keyboard for personal typing comfort.

18



3. Locate the keys; then, unlock and open the door. If the diskette drive contains packing material or a diskette, remove it from the drive.

4. If you installed any external devices, such as printers, plotters, or modems, turn them on now.

5. Turn on the server.

To turn on the server, press the Power On/Off button. The

Power-on light comes on. The power-on self-test (POST) begins.

Power On/Off Button

Power-On Light

3

CAUTION:

The convex On/Off button on the front of the server does not turn off the electrical current supplied to the server. To remove all electrical current from the server, you must unplug all server and power supply power cords from the wall outlets.


19


6. Check your monitor. The screen displays the IBM logo and a number that represents the amount of available server memory.

The server beeps once to indicate that it is working properly.

Notes:

If you hear more than one beep, or no beep, check to see if an error message appears. If no operating system is installed, the system prompts you to insert a startable diskette. Insert a diskette, and install your operating system as described in your operating-system documentation. Also, see

Chapter 2, “Installing Your Software” on page 27. If an error message appears, or if your screen is blank, see Chapter 5, “Solving Problems” on page 213.

If your server stops running during testing or normal operation, call for service. Describe the problem to the service technician.

20


Using the CD-ROM Drive

A SCSI-2 CD-ROM drive is a standard feature on all PC Server 704 models. To use the CD-ROM drive:

1. Have the CD ready.

2. Press the CD-ROM tray-release button.

Manual Tray

Release Opening

Tray Load and

Eject Button

CD-ROM

Tray

CD-ROM

In-Use Light

Note: If the CD-ROM tray does not extend out, insert the end of a paper clip into the manual tray-release opening and gently pull the tray open.


21

3. Locate the tabs in the corners of the tray.

4. With the label information facing up, center and place the CD on the tray.

5. Press the Tray Load and Eject button to move the CD-ROM tray back into the drive.

22


Arranging Your Workspace


To get the most from your server, arrange both the equipment you use and your work area to suit your needs and the kind of work you do. Your comfort is of foremost importance, but light sources, air circulation, and the location of electrical outlets also can affect the way you arrange your workspace.

Comfort

Although no single working position is ideal for everyone, here are a few guidelines to help you find a position that suits you best.

Sitting in the same position for a long time can cause fatigue. A good chair can make a big difference. The backrest and seat should adjust independently and provide good support. The seat should have a curved front to relieve pressure on the thighs. Adjust the seat so that your thighs are parallel to the floor and your feet are either flat on the floor or on a footrest.

When using the keyboard, keep your forearms parallel to the floor and your wrists in a neutral, comfortable position. Try to keep a light touch on the keyboard and your hands and fingers relaxed.

You can change the angle of the keyboard for maximum comfort by adjusting the position of the keyboard feet.

Viewing Distance

Lower

Back

Support

Seat

Height

Adjust the monitor so the top of the screen is at, or slightly below, eye level. Place the monitor at a comfortable viewing distance,


23

Arranging Your Workspace usually 51 to 61 cm (20 to 24 in.), and position it so you can view it without having to twist your body. Also position other equipment you use regularly, such as the telephone or a mouse, within easy reach.

Glare and Lighting

Position the monitor to minimize glare and reflections from overhead lights, windows, and other light sources. Even reflected light from shiny surfaces can cause annoying reflections on your monitor screen. Place the monitor at right angles to windows and other light sources, when possible. Reduce overhead lighting, if necessary, by turning off lights or using lower wattage bulbs. If you install the monitor near a window, use curtains or blinds to block the sunlight. You might have to adjust the Brightness and Contrast controls on the monitor as the room lighting changes throughout the day.

Where it is impossible to avoid reflections or to adjust the lighting, an antiglare filter placed over the screen might be helpful.

However, these filters might affect the clarity of the image on the screen; try them only after you have exhausted other methods of reducing glare.

Dust buildup compounds problems associated with glare.

Remember to clean your monitor screen periodically using a soft cloth moistened with a nonabrasive liquid glass cleaner.

Air Circulation

Your server and monitor produce heat. Your server has one or more fans that pull in fresh air and force out hot air. The monitor lets hot air escape through vents. Blocking the air vents can cause overheating, which might result in a malfunction or damage. Place the server and monitor so that nothing blocks the air vents; usually,

127 mm (5 in.) of air space is sufficient. Also, make sure the vented air is not blowing on someone else.

24



Electrical Outlets and Cable Lengths

The location of electrical outlets and the length of power cords and cables that connect to the monitor, printer, and other devices might determine the final placement of your server.

When arranging your workspace:

Avoid the use of extension cords. When possible, plug the server power cord directly into an electrical outlet.

Keep power cords and cables neatly routed away from walkways and other areas where they might get kicked accidentally.

For more information about power cords, refer to the User's

Reference.


25


26



Chapter 2. Installing Your Software

Before you install software in your server, you need to determine the hardware, software, and operating system requirements for your operating environment. You might need to use the configuration programs on an adapter's Option Diskette before you install an operating system and other software.

This chapter provides hardware and software factors that you might want to consider before selecting and installing an operating system.

At this time, you should have unpacked your server and attached cables to it. (Refer to the Setup sheet for instructions.) See

Chapter 1, “Introducing the PC Server 704” on page 1 for a description of your server features.


Installing an Operating System . . . . . . . . . . . . . . . . . . . .

28

Using ServerGuide . . . . . . . . . . . . . . . . . . . . . . . . . .

28

Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . .

29

OS/2 SMP 2.11 Installation . . . . . . . . . . . . . . . . . . . . .

31

OS/2 LAN Server 4.0 Installation

. . . . . . . . . . . . . . . . .

32

Windows NT Server 3.51 Installation . . . . . . . . . . . . . . .

34

Software Considerations . . . . . . . . . . . . . . . . . . . . . .

35

Device Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

36

Hardware Device Drivers . . . . . . . . . . . . . . . . . . . . . .

36

Installation Checklist

. . . . . . . . . . . . . . . . . . . . . . . . . .

37

27

Using ServerGuide

Installing an Operating System

The operating system that you select allows you to optimize some of the features in your server. Your server offers multi-processor capability so that you can take advantage of SMP technology. You can maximize the benefits of this technology, provided that you have an SMP-capable operating system, such as one of the following, installed in your server:

OS/2 for SMP

OS/2 LAN Server 4.0 Advanced

Windows NT Server 3.51

For the latest information about SMP operating systems supported by your PC Server 704:

– In the U.S., call 1-800-772-2227.

– In Canada, call 1-800-565-3344.

– In all other countries, contact the IBM support organization that services your area, your IBM marketing representative, or your IBM reseller.

Some security features are operating-system dependent, which means that if you want to use them, you must install an operating system that supports them. To find out whether an operating system supports specific security features, see the documentation that comes with the operating system.

If your server came with a RAID adapter preinstalled, logical drives, except the startup drive, may be any size. However, the startup drive must be less than 2046 MB if you use the high-performance file system (HPFS), or 1024 MB if you use the file-allocation table

(FAT). This applies to all operating systems.

Using ServerGuide

One of the easiest and most efficient ways to install an operating system and take advantage of a wide variety of the latest software for networking environments is to use ServerGuide.

If your server came with ServerGuide, you can install an operating system from the ServerGuide package, or you can install an

28


operating system that you purchased and still use many of the features available on ServerGuide. (For example, you can install

NetFinity, a LAN systems-management program; run demonstration programs; use the performance-tuning feature; and do much more.)

If you have not already done so, take the time now to read the information that came with the ServerGuide package; then, return here.

Before You Begin

You can install an operating system from the diskettes or CDs that come with the operating system.

The ServerGuide package contains various operating-system updates that are designed specifically to work with your server. Some of these updates are not provided in existing, off-the-shelf versions of the operating systems. If you intend to use one or more of the operating systems that are provided in the ServerGuide package, use ServerGuide for the installation.

Note: You can use ServerGuide to install an off-the-shelf operating system that you purchased.

If you choose not to use ServerGuide to install your operating system, you must install the SCSI and SVGA device drivers. The device drivers are on the diskettes that came with the server.

Follow the installation instructions in your operating-system documentation. The README files on the diskettes might contain additional information.

Note: If your server has a network adapter or RAID adapter installed, you must install the required device drivers.

Follow the installation instructions in your network-adapter documentation or RAID adapter documentation.

Before you install an operating system on a server that has a

RAID adapter installed, use the configuration programs on the

RAID adapter Option Diskette to view or change the existing disk-array configuration. Refer to the RAID adapter documentation for detailed instructions; then, return here.

Chapter 2. Installing Your Software

29

Before you install an operating system, configure the network adapter for your operating system. Use the configuration programs on the network-adapter configuration diskette to view or change the existing configuration. Refer to your network-adapter documentation for detailed instructions; then, return here.

If you have not already installed your options, do so now, before you install your operating system; then, return here.

If you are installing your operating system:

1. Review “Software Considerations” on page 35; then, return here.

2. If ServerGuide came with your server, you can use

ServerGuide to install your operating system. Before you install your operating system through ServerGuide, review the entire ServerGuide package and follow the instructions.

In addition, review your operating-system documentation for any special operating-system considerations and follow the instructions. If you are installing one of the following operating systems, also follow the instructions in these sections:

– If you are installing OS/2 SMP 2.11, go to “OS/2 SMP

2.11 Installation” on page 31.

– If you are installing OS/2 LAN Server 4.0, go to “OS/2

LAN Server 4.0 Installation” on page 32.

– If you are installing Windows NT Server 3.51, go to

“Windows NT Server 3.51 Installation” on page 34.

After you complete your operating-system installation tasks, go to “Installation Checklist” on page 37.

3. Review the information in the remaining sections of this chapter.

30


OS/2 SMP 2.11 Installation

If you have an OS/2 2.11 SMP license and you want to install OS/2

2.1 SMP on your PC Server 704, call IBM and request authorized program analysis report (APAR) II08627.

In the U.S. and Puerto Rico, call 1-800-992-4777.

In all other countries, contact your IBM reseller or IBM marketing representative.

You must provide your OS/2 license information. The HelpWare group will ship you a CD and installation diskettes.

In addition, you must do the following steps:

1. Run the System Configuration Utility program as described in

“Starting the System Configuration Utility Program” on page 47.

2. Select Step 3: Change Configuration Settings from the menu.

3. Select System Board.

4. Select MP Spec.

5. Verify that the MP Spec version is 1.1. If the version number is different, change it to 1.1.

6. If your server did not come with ServerGuide, or if you chose not to use ServerGuide to install your operating system, continue with the next step. Otherwise, skip the remaining steps and go to “Device Drivers” on page 36; then, go to

“Installation Checklist” on page 37.

7. Modify a backup copy of OS/2 diskette 1 as follows: a. If your server came with a RAID adapter installed, do these steps:

1) Add the appropriate line to the CONFIG.SYS file on your RAID adapter device-driver diskette. Refer to your

RAID adapter documentation to obtain the required line for the CONFIG.SYS file.


31

2) Copy the appropriate driver from your RAID adapter device-driver diskette. Refer to your RAID adapter documentation to obtain the name of this device driver.

3) Copy the AIC7870.ADD driver from your Adaptec device-driver diskette.

4) Go to step 8.

b. If your server did not come with a RAID adapter installed, copy the AIC7870.ADD driver from your Adaptec device-driver diskette.

8. Specify the appropriate SCSI device drivers when you are prompted to do so during the operating-system installation process. Use the SCSI device-driver diskettes that come with your server.

Note: If you create an installation partition, the recommended size is less than 500 MB.

OS/2 LAN Server 4.0 Installation

Several Fixpaks are available for OS/2 LAN Server 4.0. These

Fixpaks are updated periodically to provide optimum support of

OS/2 LAN Server 4.0 functions across a wide range of hardware configurations. To receive these updates in the U.S., call the IBM

OS/2 Technical Support Center at 1-800-992-4777 and request APAR

IC11489. In all other countries, contact the IBM support organization that services your area, your IBM marketing representative, or your IBM reseller.

If you have already installed OS/2 LAN Server 4.0, install these

Fixpaks, and skip the remainder of this section. If you have not already done so, review “Device Drivers” on page 36; then, go to


Before you install OS/2 LAN Server 4.0, verify that you have the correct network adapter drivers. These files are required for installing OS/2 LAN Server 4.0.

32


To install OS/2 LAN Server 4.0, do the following steps:

1. Run the MPTS utility program with LAN Server 4.0 or OS/2

Requester 4.0.

Note:

MPTS = Multiple Protocol Transport Services

LAPS = LAN Adapter Protocol Support

2. Click Install.

3. When you are prompted, insert the network-adapter configuration diskette in drive A and click OK.

4. When Install reads the network adapter disk, installation is complete. Click OK. The adapter driver has been copied to your server.

5. Click Configure from the MPTS window.

6. At the Configure window, make sure the LAN adapters and protocols button is highlighted, and click CONFIGURE.

7. At the LAPS Configuration window, select the appropriate network adapter from the Network Adapters windows.

8. Click Add in the Network Adapter window to add the network adapter to the current configuration.

9. Select your desired Protocols from the Protocol window. Click

Add from this window to add the protocols to the current configuration.

10. Click OK when you are done and follow the prompts to exit

MPTS. Your CONFIG.SYS file is automatically updated.

11. Shutdown and reset your server so that the changes you have made can take affect.

After you install OS/2 LAN Server 4.0, install the Fixpaks that were described at the beginning of this section; then, review “Device

Drivers” on page 36 and “Installation Checklist” on page 37.


33

Windows NT Server 3.51 Installation

For installation instructions for Windows NT Server 3.51, refer to the

README file on the diskette that comes with your operating system.

In addition, you must do the following steps:

1. Run the System Configuration Utility program as described in


2. Select Step 3: Change Configuration Settings from the menu.

3. Select System Board.

4. Select MP Spec.

5. Verify that the MP Spec version is 1.4. If the version number is different, change it to 1.4.

6. If your server did not come with ServerGuide, or if you chose not to use ServerGuide to install your operating system, continue with the next step. Otherwise, skip the remaining steps and go to “Device Drivers” on page 36; then, go to


7. Format every hard disk drive that is installed in the server: a. If your server came with a RAID adapter installed, review your RAID adapter documentation to obtain the appropriate

FORMAT command for your server. Run the RAID adapter utility program to format the hard disk drives.

b. If your server did not come with a RAID adapter installed, review your SCSI Software User's Guide to obtain the appropriate FORMAT command for your server. Run the

Adaptec utility program to format the hard disk drives.

8. Start a DOS diskette.

9. Use a DOS FDISK command to create an installation partition.

The recommended size is less than 500 MB.

10. Modify the first installation diskette with NTKRNLMP.EXE from

Microsoft Service Pack #3.

34


11. If your server came with a RAID adapter installed, do these steps: a. Use the RAID adapter device-driver diskettes to specify either the IPSRAID or DAC960.ADD driver.

b. Use the Adaptec device-driver diskette to specify the

AIC78XX.SYS driver.

12. If your server did not come with a RAID adapter installed, use the Adaptec device-driver diskette to specify the AIC78XX.SYS

driver.

Software Considerations

IBM and other manufacturers of operating systems, network programs, and application programs periodically make software updates available. These updates provide enhancements and corrections. To ensure that the software you install functions properly, contact the manufacturers to obtain the most current updates.

If you intend to install an IBM operating system or network programs, such as OS/2 for SMP or OS/2 LAN Server 4.0

Advanced, you can obtain the most current software updates from the IBM OS/2 Technical Support Center. These software updates are called ServicePaks or corrective-service diskettes (CSDs). In the

U.S. or Canada, you can call the IBM OS/2 Technical Support

Center at 1-800-992-4777.

For the latest information about hardware device drivers supported by your PC Server 704:

In the U.S., call IBM at 1-800-772-2227.

In Canada, call 1-800-565-3344.


IBM reseller.

If you connect devices to the internal integrated SCSI connectors in a server that has a RAID adapter installed, the server might attempt to start from these non-RAID devices.


35

Device Drivers

Device Drivers

Device drivers are programs designed to support a specific type of hardware device. They provide instructions that enable the server to interact with the device, or to take advantage of a device's special feature. Not all devices require device drivers. However, if your server did not come with ServerGuide or if you choose not to use

ServerGuide to install your operating system, the following devices require the installation of device drivers:

Network adapters

Integrated SCSI-2 controllers

PCI RAID adapters

SVGA video controller

Before you install the device drivers, review the README files on the diskettes that come with your server. These README files contain the information that you need to install the device drivers.

Note: See “Configure/View Host Adapter Settings” on page 65 and the following documentation for detailed instructions:

1. If your server came with a network adapter installed, refer to your network-adapter documentation.

2. If your server came with a RAID adapter installed, refer to your RAID adapter documentation.

3. If your server did not come with a RAID adapter installed, refer to your SCSI Software User's Guide.

Hardware Device Drivers

For the latest information about hardware device drivers for the

IBM PC Server 704 and OS/2 for SMP 2.11:

In the U.S. and Puerto Rico, call IBM at 1-800-772-2227

In Canada, call IBM at 1-800-565-3344


IBM reseller.

Note: In the United States and Canada, service is available toll-free,

24 hours a day, 7 days a week.

36


Installation Checklist


Important

Be sure to maintain at least 127 mm (5 in.) of space at the rear of the server to allow the server's cooling system to work properly.

Blocking the air vents can cause overheating, which might result in a malfunction or permanent damage.

Your server hardware is set up, and you are ready to learn about your server. The order in which you do these tasks is up to you.

Use the following checklist as a guide.

Ø

Learn about your server and the system utility programs

Your server comes with utility programs to help you configure your server and troubleshoot problems. See

Chapter 3, “Configuring Your Server” on page 39 for information about configuring your server and using these utility programs. See Chapter 5, “Solving Problems” on page 213 for details about troubleshooting. If your server came with a RAID adapter preinstalled, read and become familiar with your RAID adapter documentation.

Ø

Record your identification numbers

Your server has important identification information that you will need if you have it serviced. Appendix A, “Server

Records” on page 279 shows where to find these numbers, and provides space to record and retain information.

Ø

Install options

If you have options to install, you might want to complete these installations now. See Chapter 4, “Installing Options” on page 73 for step-by-step installation instructions.


37


Ø

Complete setting up your PC Server 704

If you need to set the date, time, passwords or drive-startup sequences, or do other system setup tasks, use the procedures in Chapter 3, “Configuring Your Server” on page 39.

Ø

Install device drivers

If you install your operating system without using

ServerGuide, be sure to install the SCSI, RAID adapter, and network-adapter device drivers. If you use ServerGuide to install your operating system, verify that the appropriate device drivers are installed correctly. These device drivers are on the diskettes that come with your server.

These diskettes contain README files to help you install device drivers and complete your installation. Be sure to review the README files before you install the device drivers.

Ø

Install option files

Some options that you install might come with a diskette that contains device drivers, configuration files, or test programs.

To install these files (after your operating system is installed), follow the instructions that come with the diskettes.

Ø

Install application programs

To install application programs, follow the instructions supplied with each application program.

Ø

Review your User's Reference

The User's Reference contains information about the hardware and software features and expansion capabilities of your server. also contains information about the microprocessors, memory, data-storage devices, video subsystems, input and output (I/O) ports, SCSI subsystem, and security. The User's

Reference also includes a glossary and your product warranty information.

38



Chapter 3. Configuring Your Server

This chapter provides information about the configuration and utility programs that come with your server, as well as instructions that tell you when and how to use them.


Configuration Overview . . . . . . . . . . . . . . . . . . . . . . . .

40

Using the Setup Program . . . . . . . . . . . . . . . . . . . . . . .

41

Changing Settings

. . . . . . . . . . . . . . . . . . . . . . . . . .

41

Starting the Setup Program . . . . . . . . . . . . . . . . . . . . .

42

Recording and Restoring Default Settings . . . . . . . . . . . .

43

Disabling the Diskette Drive . . . . . . . . . . . . . . . . . . . .

44

Using the System Configuration Utility Program . . . . . . . . .

45

Backing Up the SCU Program Diskette

. . . . . . . . . . . . . .

46

Starting the System Configuration Utility Program . . . . . .

47

Defining Security . . . . . . . . . . . . . . . . . . . . . . . . . . . .

52

Administrative Password . . . . . . . . . . . . . . . . . . . . . .

54

User Password . . . . . . . . . . . . . . . . . . . . . . . . . . . .

55

Setting the Drive-Startup Sequence

. . . . . . . . . . . . . . . .

56

Secure Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

57

Configuring EISA, ISA, and PCI Adapters . . . . . . . . . . . . .

58

Configuring ISA or EISA Features and Options . . . . . . . .

59

Configuration Conflicts . . . . . . . . . . . . . . . . . . . . . . . . .

61

Resolving Hardware Configuration Conflicts . . . . . . . . . .

62


. . . . . . . . . . .

63

Using the SCSISelect Utility Program . . . . . . . . . . . . . . . .

64

Starting the SCSISelect Utility Program . . . . . . . . . . . . .

64

SCSISelect Utility Program Options . . . . . . . . . . . . . . . .

64

Configuring the 100/10 PCI Ethernet Adapter . . . . . . . . . . .

67


. . . . . . . . . . . .

68

Configuring for Other Operating Systems . . . . . . . . . . . .

69

Duplexing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

69

Fast Ethernet Cabling . . . . . . . . . . . . . . . . . . . . . . . .

70

Fast Ethernet Hubs . . . . . . . . . . . . . . . . . . . . . . . . . .

70

Configuring Other Network Adapters

. . . . . . . . . . . . . . . .

71

39

Configuration

Configuration Overview

You play a key role in how your server allocates resources to organize and interconnect hardware devices and software programs.

This allocation process is referred to as configuration. The steps required to configure your server depend on the number and variety of devices and programs that you install.

Your server has the flexibility and power to support several types of adapters. This flexibility lets you choose from among thousands of adapters and devices that comply with any of the following standards:

Peripheral Component Interconnect (PCI)

Extended Industry Standard Architecture (EISA)

Industry Standard Architecture (ISA)

SCSI-2 (SCSI)

In general, the greater the number and variety of hardware devices and software programs you install in your server, the more you will have to interact with your server and your devices to correctly configure your system.

Several hardware configuration utility programs come with your server. Use the built-in Setup program to define the system date and time, and control access to the diskette drive.

The System Configuration Utility (SCU) program is your main tool to configure the system. Use it to define most configuration settings. The values that you enter in the System Configuration

Utility program override the entries in the Setup program.

See “Using the SCSISelect Utility Program” on page 64 and the SCSI

Software User's Guide for information on using the SCSI-2 utility programs to configure the SCSI devices that you attach to the SCSI controllers on the system board.

Configuration switches and jumpers reside on the system board.

The switches enable you to define some configuration settings.

40


Setup Program

If your server came with a network adapter, use the network-adapter configuration program to configure and test the network adapter. Follow the instructions in your network-adapter documentation. If your server came with a RAID adapter preinstalled, refer to the RAID adapter documentation for configuration information.

Using the Setup Program

The Setup program stores configuration values in nonvolatile random-access memory (NVRAM) and in the battery-backed memory of the real-time clock. Entries that you make in the System

Configuration Utility program overwrite the entries made in the

Setup program.

You perform much of the system configuration through the System

Configuration Utility program, not the Setup program. Because the

System Configuration Utility program resides on diskette, you must enable the diskette drive before using the System Configuration

Utility. After configuring the system, you might prefer to secure it against casual or unauthorized access by running the Setup program to disable the diskette drive.

In most cases, the server operates using the default settings, and you need to change the settings only to resolve configuration conflicts or to enable or change device function (for example, defining diskette drive types).

Review this section and the information that came with the device before making changes. Also, record the current settings (see

“Recording and Restoring Default Settings” on page 43) before making any changes.

Changing Settings

You can advance through the screens by pressing the Page Up

(PgUp) or Page Down (PgDn) key. Use the Up Arrow ( ↑) or Down

Arrow ( ↓) key to advance through the items on the screen. Change selections by first advancing to the item that you want to change; then, use the plus key (

+) or minus key (−) to make the change.

Chapter 3. Configuring Your Server

41

Setup Program

Online Help information is available on the right side of the screen for each selection. To access menu-bar selections within the Setup program, use the Right Arrow ( →) or Left Arrow (←) key.

The Setup program consists of the following menu bar selections:

Main: Select this choice to set the System Time and Date. This menu also allows you to view or change configuration settings for diskette drives.

Advanced: This choice allows you to view the settings of integrated peripherals, and identify the type and speed of the processors.

Security: Select this choice to set passwords.

Help: General help information is available by pressing F1.

Starting the Setup Program

To access the Setup program:

1. Remove all diskettes from the server.

2. Turn on the server and watch the screen. Be ready to act quickly.

3. Immediately after the system initialization procedure begins and before the IBM logo screen appears, the system prompts you to

Press

<F1> if you want to run SETUP. As soon as you see that prompt, press F1. If the Setup program screen does not appear, restart your system and try again.

Note: If a configuration error occurs, a prompt appears before the operating system starts (see “Configuration Conflicts” on page 61).

4. If you have set a user or administrative password, the system prompts you to enter it. If you have set both passwords, enter either one.

5. Follow the instructions on the screen to view or change the configuration.

You must correctly exit from the Setup program to save the configuration information.

42


Setup Program

6. Press Esc or move the cursor to the Exit option on the menu bar.

7. Select Exit from the menu bar.

8. Select Exit Saving Changes.

Recording and Restoring Default Settings

If you have a printer attached to your server, you can use the Print

Screen key to print the configuration settings. The default settings are helpful when you install additional options, or if the system requires service. Also, record the new settings each time that you make changes. Be sure to record the current configuration settings in “Installed Device Records” on page 280. You can restore default settings by using the Setup program.

To restore default settings:


2. Press F1 to enter the Setup program.


4. Select Load Setup Defaults.


43

Setup Program

Disabling the Diskette Drive

After configuring the system, you might prefer to secure the system against casual or unauthorized access by running the Setup program to disable the diskette drive. This is especially useful in securing the System Configuration Utility program, which is provided on diskette. You can disable the diskette drive through the Setup program:


2. Press F1 to enter the Setup program.

3. Select Main from the menu bar.

4. Select Floppy Options.

5. Select the drive that you want to disable.

6. Press Esc or move the cursor to the Exit option on the menu bar.


8. Select Exit Saving Changes.

44


System Configuration Utility

Using the System Configuration Utility Program

The System Configuration Utility program provides a convenient method to configure various system settings. This program automatically configures system adapters and maintains system parameters. Because the System Configuration Utility program assigns system resources, conflicts between adapters are less likely to occur. In most cases, the server operates with the configuration default settings.

If a conflict does occur, see “Configuration Conflicts” on page 61.

You must use the System Configuration Utility program anytime you want to change resource allocations, such as:

Adding, deleting, or moving ISA or EISA devices

Resolving conflicts

Maintaining security functions

The System Configuration Utility program automatically configures

PCI devices, Plug and Play devices, and system memory.

Each time that you use the System Configuration Utility program to configure your server, the configuration information is saved to the nonvolatile random-access memory (NVRAM) and in a backup file

(with an extension of .CMS). Only devices that you install and configure correctly appear on the System Configuration Utility program screens.

Review this section and the information included with the devices you are adding before making changes. Also, record the current settings (see “Recording the SCU Program Settings” on page 51) before making any changes. The values you enter using the System

Configuration Utility program override the entries in the Setup program.


45


A screen similar to the following appears when you start the SCU program.

à

SYSTEM CONFIGURATION UTILITY, Release x.xx

Step 1: About System Configuration

Step 2: Add and Remove Boards

Step 3: Change Configuration Settings

Step 4: Save Configuration

Step 5: View Switch/Jumper Settings

Step 6: Exit

á

[Select=ENTER] [Exit=Esc] [Help=F1] [Utilities=F9]

ð

ñ

In most cases, the server will operate using the default settings, and you need to change the settings only to resolve configuration conflicts or to enable or change device function (for example, define the drive startup sequence).

Use the following commands to navigate through the screens and make selections:

Action

Change between major menus

Highlight an item

Select an item

End activity without changing configuration

Get help

Press Key

← or →

↑ or ↓

Enter

Esc

F1

Backing Up the SCU Program Diskette

Use an operating-system command, such as the DOS DISKCOPY command, to make a complete backup copy of the System

Configuration Utility program diskette. Using the backup copy can

46


System Configuration Utility prevent damage to the original diskette. Your operating-system documentation provides information on backing up diskettes.

Starting the System Configuration Utility Program

To access the System Configuration Utility program:

1. Insert the backup copy of the System Configuration Utility program diskette into the diskette drive.

2. Turn on the system. Or, if the system is turned on, press

Ctrl

+Alt+Del.

Or, at the DOS prompt for drive A, type SCU and press Enter.

The system begins the power-on self-test (POST). If you have set a user password, the system prompts you to enter it.

Notes: a. If a user password is set, you must enter it to access the System Configuration Utility program. If you have set user and administrative passwords, you can enter either one.

b. If a configuration error occurs, a prompt appears before the operating system starts (see “Configuration

Conflicts” on page 61).

3. Press Enter when the SCU title screen appears.

4. Follow the instructions on the Main Menu screen to view or change the configuration. The remainder of this chapter explains the menu selections. Refer to “Utilities” on page 51 for information on the SCU utilities accessible from this screen.

Step 1: About System Configuration

Select About System Configuration for an overview of the program.

You can select from a menu for specific information about each function.

You can also press F1 for on-line Help information while performing a configuration function.


47


Step 2: Add and Remove Boards

Select Add and Remove Boards to add, remove, or move any adapter. The System Configuration Utility program automatically detects and adds most adapters. This step provides a list of all correctly configured devices. You can press F6 to add ISA devices to the configuration.

The server requires configuration files to correctly configure ISA and

EISA adapters. You must copy the configuration file, which has a file-name extension of .CFG, from the device option diskette to the

System Configuration Utility program diskette before installing the device in the server.

If you have set an administrative password, the system prompts you to enter it.

Note: If the administrative password entry prompt appears, you

must enter it to access this selection.

If you have not set an administrative password, the system prompts you to set one. You can press Esc to continue using the System

Configuration Utility program without setting an administrative password.

48



Step 3: Change Configuration Settings

After adding adapters, select this choice to change the configuration, if necessary. If you change a setting in this step, you might need to change a switch or jumper setting on the system board or on a device. See the tables in “Installed Device Records” on page 280 for a listing of the settings and default values.

All settings will remain in the default position if you do not use this selection to change the configuration.

If you have set an administrative password and you have not used the Add and Remove Boards choice during this session, the system prompts you to enter your password.


must enter the password to access this selection.



Advanced Options:

Press F9 to display the Advanced Options

Menu screen. This screen provides options to display configuration data. You can select the following choices:

Option

Global Resource Map

Board Details

System Details

Physical Board ID

Description

Lists allocated resources.

Provides details on the adapter highlighted on the

Change Configuration Settings screen.

Displays configuration data on the entire system and its present state of configuration.

Lists the identifiers of adapters physically installed in the system.


49


Step 4: Save Configuration

This choice saves the configuration settings to nonvolatile random-access memory (NVRAM) and in a backup file (with an extension of .CMS).

Note: Be certain you want to save this configuration data, because once you select this choice, the save process begins immediately.

If you have set an administrative password and you have not used the Add and Remove Boards, or Change Configuration Settings choices during this session, the system prompts you to enter it.


must enter your password to access this selection.



Step 5: Switch/Jumper Settings

Select View Switch/Jumper Settings to display the current settings of switches and jumpers on any adapter that is switch or jumper configurable.

50



Utilities

The Utilities choice controls some aspects of how the system generates configuration data. For example, the System

Configuration Utility program can prompt the user to manually add boards. Press F9 from the Main Menu screen to access the Utilities screen.

Press the space bar to select an option. Refer to the following table for information on the choices on this menu.

Options

Remote Mode

Advanced/Dealer

Mode

Force New

Configuration

Load CFG Files

Manually from

Directory List

Ignore ID

Mismatches

Description

Configure a server other than the server that you are using.

Maintain settings not typically set by an average user.

Generate all new configuration data for PCI devices. If not selected, the system uses the existing configuration settings.

Prompt the user to add boards manually.

Select to have the System Configuration Utility program load configuration data for all adapters, even adapters physically present during the last configuration but not now present.

Step 6: Exit

This choice exits the System Configuration Utility. If you have changed configuration settings, you can optionally press F10 to restart the system so that the new settings take effect. Otherwise, press Enter to exit the System Configuration Utility program.

Recording the SCU Program Settings

Record the default configuration settings on a separate sheet then store the sheet in a safe place for future reference. If you have a printer attached to your server, you can use the Print Screen key to print these settings. The settings are helpful when you install additional options, or if the system requires service. Also, record the new settings each time you make changes. Be sure to record the current configuration settings in the tables in “Installed Device

Records” on page 280.


51

Security

Defining Security

To control access to your server, you can implement several of the security measures described in your User's Reference, including password protection.

Password Overview

Two types of passwords are available with the PC Server 704.

These are the administrative and user passwords. You can set both passwords using the Setup program and the System Configuration

Utility program.

Note: Table 8 on page 281 provides the default values for all security-related data fields.

Enter Password appears on the screen to prompt you. (The passwords do not appear on the screen as you type them.) If you enter the wrong password, Enter Password appears again. After three incorrect attempts, you must turn off the server and start again.

Note: You can use any combination of up to seven characters (A–Z, a–z, and 0–9) for your passwords. For additional security, the user and administrative passwords should not be the same. Keep a record of your password in a secure place.

The following table summarizes the levels of security with the different levels of password protection.

52


Type of Password

No password set

User password only

Administrative password only

Administrative and user passwords

Results

No password required to start system.

No password required to access the System

Configuration Utility program and Setup program.

User can access all System Configuration Utility program functions.

Secure mode is not functional.

User must enter password to complete the system startup.

Password required to access the System

Configuration Utility program, Setup program, and disable secure mode.

User can access all System Configuration Utility program functions.

No password required to start system.

Password required to access Setup program.

User can access the System Configuration Utility program, but password is required to access sensitive SCU functions.

Secure mode is not operational.

User must enter either password to complete the system startup.

User must enter either password to access

System Configuration Utility program, or Setup program.

Administrative password required to access sensitive SCU functions.

User password required to disable secure mode.

You may prefer to set the administrative password in the Setup program before you configure the system. This will help secure your configuration data by restricting access to some System

Configuration Utility program functions. See “Administrative

Password” on page 54 for instructions for setting the administrative password.

Security


53

Security

Administrative Password

If you have set an administrative password, you must enter it to use

System Configuration Utility functions that allow you to change configuration data. Before you set an administrative password, you might want to first set your drive-startup sequence, as described in

“Setting the Drive-Startup Sequence” on page 56.

If an administrative password is set and then forgotten, you can clear the password from memory using a system board configuration switch. Refer to “Clearing All Passwords (Switch

S6A1-2)” on page 301 for more information.

To set an administrative password in the Setup program:

1. Start the Setup program.

2. Select Set Administrative Password from the Security Menu screen.

The Set Administrative Password screen appears.

3. Type a password in the Enter New Password data field.

Note: To remove an administrative password, press Enter when the Enter New Password data field is blank.

4. Press Enter.

The cursor moves to the Confirm New Password data field.

5. To verify that you typed the correct password, type the password in the Confirm New Password data field. If you did not type the correct password, you must re-enter the password in the Enter New Password data field. Return to step 3.

6. If you typed the correct password, press Enter to save it.

Note: To change an existing administrative password, follow steps 1 through 6.

The password becomes effective immediately after you save it.

54


User Password

You do not need to set a user password, but a user password helps to protect the information that you store in your server. It allows you to enable secure mode and write-protect the boot sector of a hard disk drive. Write-protecting the boot sector is a form of virus protection.

If a user password is set and then forgotten, you can clear the password from memory using a system-board configuration switch.

Refer to “Clearing All Passwords (Switch S6A1-2)” on page 301 for more information.

To set a user password in the Setup program:

1. Start the Setup program.

2. Select Set User Password on the Security Menu screen.

The Set User Password screen appears.

3. Type the password in the Enter New Password data field.

4. Press Enter.

The cursor moves to the Confirm New Password data field.

5. To verify that you typed the new password correctly, type the password in the Confirm New Password data field. If you did not type the correct password, you must re-enter the password in the Enter New Password data field. Return to step 3.

6. If you typed the correct password, press Enter to save it.

Note: To change an existing user password, follow steps 1 through 6.

The password becomes effective immediately after you save it.

Security


55

Security

Setting the Drive-Startup Sequence

The drive startup sequence allows you to control the startup sequence of the drives in your server. Each time you turn on the server, it checks the drives as it looks for the operating system. The order in which the system checks the drives is the drive-startup sequence.

In most cases, you do not need to change the default drive-startup sequence. However, you might want to do so if you are working with multiple operating systems, or diskette drives of different sizes.

The default drive-startup sequence first checks the primary diskette drive for a self-starting (bootable) diskette. If one is present, the operating system or program is loaded from the diskette. If not, the system then checks the primary hard disk drive for an operating system. If one is present, it loads the operating system from that hard disk drive.

If you start the system from a diskette, the drive that contains the diskette becomes drive A, regardless of the defined sequence, and the first hard disk drive that you select in the startup sequence becomes drive C.

If you elect to switch the startup sequence of the diskette drives, use the Floppy Options selection in the System Configuration Utility program Main Menu screen.

To change the startup sequence:

1. Start the System Configuration Utility program.

2. Select Peripheral Configuration Group.

3. Scroll through the settings and locate the Boot Subsystem

Group ; then, follow the instructions on the screen.

56


Secure Mode

Secure mode secures the system against unauthorized use. Secure mode inhibits keyboard and mouse input, and disables the power switch and reset button. Secure mode takes effect when the keyboard and mouse remain inactive for an amount of time that you determine. You can gain access to the system only after you enter the correct user password.

Note: You must set a user password before you can enable secure mode.

Refer to the following table for information on the options available for the secure mode.

Options

Hot Key Option

Lockout Timer

Secure Boot

Mode

Video Blanking

Floppy Writes

Description

Specifies a set of keyboard commands that will place the system immediately into secure mode.

Specifies a keyboard and mouse inactivity time-out period of 1 to 128 minutes (in one minute increments). If the timer is enabled, and no keyboard or mouse activity occurs for the specified period, keyboard and mouse input is inhibited.

When this option is enabled, it disables the keyboard and mouse after POST completes and the operating system has loaded.

Enter the user password to unlock the keyboard and mouse.

Specifies whether secure mode will cause the monitor to blank out.

Specifies whether writing to a diskette is enabled or disabled when the system is in secure mode.

Security


57

Configuring EISA, ISA, and PCI Adapters

Configuring EISA, ISA, and PCI Adapters

Before installing a new device or program, read the documentation that came with it. Reading the instructions helps you to determine the steps required for installation and configuration. The following list provides a preview of the actions that might be required to configure your server.

Note: During POST, your server automatically configures ISA Plug and Play, EISA, and PCI devices.

Run the System Configuration Utility program when you first set up and configure your system, if you have added or removed any hardware options, or if you receive an error message instructing you to do so.

1. Start the System Configuration Utility program and: a. Record the current configuration settings.

See “Starting the System Configuration Utility Program” on page 47.

b. Install configuration files (.CFG).

Note: If the .CFG files didn't come with the adapter, see

“Configuration Files” on page 59.

See “Recording the SCU Program Settings” on page 51 and


2. Set jumpers or switches on the system board.

See “Changing Jumper and Switch Settings” on page 289.

3. Set jumpers or switches on the device.

See the instructions that came with the adapter.

4. Install the adapter in the server.

See “Installing Adapters” on page 143.

5. Install software programs.

See the installation instructions that came with the software.

58


ISA/EISA Configuration

6. Resolve configuration conflicts.

See “Configuration Conflicts” on page 61.

Configuring ISA or EISA Features and Options

Some ISA and most EISA devices come with option diskettes. These diskettes can contain any or all of the following types of information:

Configuration files (.CFG)

Diagnostic files

Device drivers

Sample applications (mini-applications)

Configuration Files

The server requires a configuration file to configure the server for

ISA or EISA adapters. You must copy this configuration file, which has a file-name extension of .CFG, from the device option diskette to the System Configuration Utility program diskette before installing the device in the server.

The configuration file reserves the system resources that the adapter needs to function properly. Some ISA adapters come with a diskette that contains the .CFG file for the adapter. If you want to install ISA adapters that did not come with their own .CFG files, use the System Configuration Utility program to create a unique .CFG file for each adapter.

Note: The unique .CFG files are slot sensitive. That is, they should not be used to configure identical adapters in multiple systems unless you install the adapters in the same expansion slots within each system.


59

ISA/EISA Configuration

To create a unique .CFG file for an ISA adapter:

1. At the System Configuration Utility program Main Menu screen, select Add and Remove Boards.

2. Press F6 (Define ISA).

3. At the ISA Definition screen, type in the adapter manufacturer and description (for example, IBM Token Ring).

Refer to the adapter documentation for information about specific configuration parameters, such as interrupt request levels (IRQs) or direct memory access (DMA) channels, that are required for the adapter. Then, follow the instructions on the screen to enter the appropriate parameters.

4. After you type in all of the appropriate parameters, press F10 to save the data.

5. At the Main Menu screen, select Save Configuration.

Note: PCI devices do not require .CFG files.

Diagnostic Files

The Diagnostic program that comes with your server is the primary method of testing the server. Some optional devices and adapters come with option-specific diagnostic files. These files provide a more specialized test of the option. “About the Test Programs” on page 219 provides additional information about installing and using diagnostic files. Refer to the documentation that came with the option for information on installing and running option-specific diagnostics.

Device Drivers

Device drivers are programs designed to support a specific type of hardware device. They provide instructions that enable the server to interact with the device, or to take advantage of a device's special feature. The device driver might ship with the operating system, the application program, or on an option diskette. Not all devices require device drivers. Refer to the documentation that came with the option for additional information.

60


Configuration Conflicts

Sample Applications

Some optional devices provide small applications or sampler files.

These applications demonstrate the capabilities of the device and serve as software examples for programming the device. Refer to the documentation that came with the option for additional information.


The resources used by your server consist of IRQs, DMA channels,

I/O ports (for example, serial and parallel), and memory. This information is useful when a resource configuration conflict occurs.

Conflicts in the configuration occur if:

An installed device requires the same resource as another device. (For example, if you install an ISA network adapter and an EISA network adapter, both requesting IRQ 5, you can configure only one of the adapters.)

A device resource is changed (for example, changing jumper settings).

A device function is changed (for example, assigning COM 1 to two different serial ports).

An installed software program requires the same resource as a hardware device (for example, a device driver that uses the address required by the SVGA video controller).

The steps required to resolve a configuration error depends on the number and variety of hardware devices and software programs that you install. If a hardware configuration error is detected, a

configuration error message appears after the server completes POST, but before the operating system starts. You can bypass the error or start one of the configuration utility programs. Press Esc to bypass the error and load the operating system. Press F1 to start the Setup program. To start the SCU program, insert the diskette in the diskette drive and press F1. If the System Configuration Utility program resides on a hard disk drive, type SCU from a DOS prompt for the appropriate drive.


61


The Setup program and the System Configuration Utility program only configure the system hardware. These programs do not consider the requirements of the operating system or the application programs. See “Resolving Software Configuration Conflicts” on page 63 for additional information.

Resolving Hardware Configuration Conflicts

Use the following information to help resolve hardware configuration conflicts:

1. Run the System Configuration Utility program to view and change the resources that are used by the system board functions. Record the current settings before making any changes. (See “Starting the System Configuration Utility

Program” on page 47 for instructions.)

2. Determine which adapter or device is causing the error. Use the

Change Configuration Settings selection in the System

Configuration Utility program to update system configuration information (.CFG) files. (See “Step 3: Change Configuration

Settings” on page 49 for instructions.)

3. Change configuration resource allocations. Use the Change

Configuration Settings selection in the System Configuration

Utility program to view or change system-board resource allocations. (See “Step 3: Change Configuration Settings” on page 49 for instructions.)

4. Change adapter jumpers or switches. Jumpers and switches define the system resources that a device can use. If the settings are incorrect or set to use a resource that cannot be shared, a conflict occurs and the device remains deactivated. Use the

Switch/Jumper Settings selection in the System Configuration

Utility program to verify switches (see “Step 5: Switch/Jumper

Settings” on page 50). If a change is required, see “Changing

Jumper and Switch Settings” on page 289. In addition, read the documentation that came with the device.

5. Change system board jumpers or switches. If a change is required, see “Setting System-Board Configuration Switches” on page 299.

62



6. Remove the device or adapter. Some configurations are not supported (for example, you cannot operate the server with two

ISA SVGA adapters installed). If you must remove an adapter, see “Removing Adapters” on page 151.


The memory-address space and IRQs used by some hardware options might conflict with addresses defined for use through application programs.

If there is a conflict, one or more of the following conditions might exist:

The system cannot load the operating system.

The system does not work.

An application program does not operate, or it returns an error.

Screen messages indicate a conflict exists.

You can resolve conflicts by changing either the software or the hardware configuration.

Note: Use the Change Configuration Settings selection in the

System Configuration Utility program to view the addresses used by the system board functions and adapters. (See “Step

3: Change Configuration Settings” on page 49 for instructions.)

Changing the Software Configuration

If a device driver is causing a memory-address conflict, refer to your operating-system documentation or the documentation supplied with the device drivers.


63

SCSISelect Utility Program

Using the SCSISelect Utility Program

The SCSI-2 controllers have built-in menu-driven configuration utility programs that allow you to view and change SCSI settings.

You can use the SCSISelect Utility programs to:

Change the default values

Verify and change configuration conflicts

Format a new SCSI hard disk

Starting the SCSISelect Utility Program

You can access this program when you start the server. During system startup, the IBM PC Server screen appears briefly and then disappears. The following prompt is displayed:

<<< Press <CTRL><A> for SCSISelect Utility! >>>

Press Ctrl +A when you see this prompt.

Use the Up Arrow ( ↑) or Down Arrow (↓) key to move the highlight bar to the various menu choices. Press Esc to return to the previous menu. Also, you can press F5 to switch between color and monochrome modes (if your monitor permits). To change the current settings of the items displayed in the menus, follow the directions on the screen.

SCSISelect Utility Program Options

The following options appear on the SCSISelect Utility program menu:

Configure/View Host Adapter Settings

SCSI Disk Utilities

64



Configure/View Host Adapter Settings

To view or change the SCSI-2 controller settings, select

Configure/View Host Adapter Settings and follow the directions on the screen. Refer to the following table for information on the choices on this menu.

SCSI Controller

Settings

Host Adapter SCSI ID

SCSI Parity Checking

Host Adapter SCSI

Termination

SCSI Device

Configuration

Advanced

Configuration Options

Description

Changes the SCSI ID of the SCSI-2 controller from its default value of 7.

Enables or disables parity checking on the SCSI-2 controller. The default value is Enabled.

Configures SCSI-2 controller termination. The default value is Low On / High On.

Configures SCSI device parameters. Before you can make updates, you must know the ID of the device whose parameters you want to configure.

Allows you to view or change the settings for advanced configuration options. These include:

Startable CD-ROM drive. When set to On, the

CD-ROM drive can be included as a startup device (see “Setting the Drive-Startup Sequence” on page 56 for more information). For this option to take effect, you must insert a startable

CD in the CD-ROM drive.

Init13 Extensions. When set to On, these BIOS extensions are enabled.

SCSI Disk Utilities

To see the IDs assigned to each SCSI device or to format a drive connected to the built-in SCSI controllers, select SCSI Disk Utilities from the SCSISelect Utility program menu.

To use the utility program, select a drive from the list. Read the screens carefully before making a selection.


65


Using the Low-Level Format Program

If your server did not come with a RAID adapter preinstalled, you can format your hard disks using the Low-Level Format feature of the

SCSISelect Utility program.

Depending on the hard disk capacity, the Low-Level Format program could take up to two hours.

Note: If your server came with a RAID adapter preinstalled, refer to the RAID adapter documentation for instructions to format your hard disk drives.

When To Use the Low-Level Format Program

Use the Low-Level Format program:

When you are installing software that requires a low-level format

When you get recurring messages from the diagnostic tests directing you to run the Low-Level Format program on the hard disk

As a last resort before replacing a failing hard disk drive

Note: For information about backing up all of your files, see your operating-system documentation.

Starting the Low-Level Format Program

20

Attention: The low-level format programs provided with your server erase all data from your hard disk drive. Before you run a low-level format program, be sure to back up your data.

Note: Refer to the RAID adapter documentation for instructions for performing a low-level format on a hard disk drive attached to the PCI RAID adapter.

1. If the hard disk is working, make a backup copy of all the files and programs on the hard disk.

2. Select SCSI Disk Utilities.

3. Select the disk drive that you want to format; then, press Enter.

66


Configuring the 100/10 PCI Ethernet Adapter

4. Select Format disk; then, follow the instructions on the screen.

Note: Hard disks normally contain more tracks than their stated capacity (to allow for defective tracks). A message appears on the screen if the defect limit is reached. If this happens, have the system serviced.

5. To install an operating system, refer to your operating-system documentation. Also, follow the instructions in Chapter 2,

“Installing Your Software” on page 27.


Some PC Server 704 models come with a preinstalled 100/10 PCI

Ethernet adapter. This adapter contains three LEDs visible from the back of the server that show the status of the connection, monitor read and write activity, and indicate a 100 Mbps connection. See

“Troubleshooting the 100/10 PCI Ethernet Adapter” on page 253 for more information.

During POST, your server automatically configures your Ethernet adapter.

The Ethernet Configuration and Drivers program comes with your server. The program automatically installs necessary Novell

NetWare 3.x drivers, tests the adapter, and displays a help file with installation instructions for unsupported network operating-system drivers.

Note: You must use Category 5 cabling when operating the

Ethernet adapter at 100 Mbps.

The Ethernet Configuration and Drivers program supports the following operating system:

Windows NT Server 3.51

Use the Ethernet Configuration and Drivers program each time you install an adapter. You can also use the program to isolate problems during troubleshooting.


67


Installing Multiple Adapters

Repeat the configuration procedures for each adapter that you want to install. Even though the Ethernet Configuration and Drivers program can detect all the PCI adapters in your server, you must perform the installation process before you can use the adapter.


To configure the Ethernet adapter for the Windows NT Server 3.51

operating system:

1. Double-click the Network icon in the Control Panel.

2. Click the Add Adapter button.

3. Scroll to the end of the list and select

<Other> Requires disk from manufacturer .

4. Insert the Ethernet Configuration and Drivers diskette in drive

A and click OK.

The Ethernet Configuration and Drivers program automatically scans server resources and determines what resources were assigned to the adapter.

5. Click Test.

If you just added the adapter, the network driver will not be active and the diagnostics will test the adapter and its connection to the network.

If you are testing an adapter that has already been installed, the network driver will probably be active and the diagnostics will test the driver. This diagnostic tracks the actual network activity of the driver.

6. Click OK to accept the configuration.

7. Click OK in the Network Settings dialog and, when prompted, restart Windows NT Server 3.51.

68



Troubleshooting

Make sure that you are using the drivers that come with this adapter.

Make sure that the driver is loaded and the protocols are bound.

See the Network Bindings dialog box in Windows NT Server

3.51 to verify this.

Make sure that you are using Category 5 cabling when operating at 100 Mbps.

Test the adapter using the instructions in “Configuring for

Windows NT Server 3.51” on page 68.

Check with your LAN administrator.

Configuring for Other Operating Systems

Refer to the help files on the Ethernet Configuration and Drivers program for instructions on configuring for other operating systems.

To view the help files, insert the Ethernet Configuration and Drivers diskette in drive A, and switch to that drive. At the operating-system prompt, type SETUP \README. Then, press Enter.

Select Installing 100/10 PCI Ethernet adapter drivers.

Duplexing

Duplexing is a performance option that lets you choose how the adapter sends and receives packets over the network.

There are three duplex modes:

Full duplex

Half duplex

The adapter sends and receives packets at the same time, increasing adapter performance. This mode requires a full-duplex hub.

The adapter performs one operation at a time: it either sends or receives packets.

Auto-negotiate The adapter negotiates with the hub on how to send and receive packets, through either full or half duplex mode.


69


Configuring for Full-Duplex

If you have a hub that does not support auto-negotiation, manually configure the adapter for full-duplex support. Configuration is specific to the driver that you are loading for your network operating system. Refer to Table 1.

Note: You must set the adapter speed when configuring for full-duplex support. Do not leave the speed set to auto-negotiate.

Driver

Windows NT

Server 3.51

Other Network

Operating

Systems

How To Set Duplex Mode

Define the Setup program:

1. Click Network on the Control Panel

2. Click Configure. The Setup program runs.

3. Click Change. Set the speed to 100 Mbps or 10 Mbps.

4. Click Advanced. Set Duplex to Full.

See the README file. To view the README files, insert the Ethernet Configuration and Drivers diskette, and type

SETUP \README at the DOS prompt. Then, press Enter.

Table 1. Setting Duplex Mode

Fast Ethernet Cabling

The 100BASE-TX specifications support 100 Mbps transmission over two or four pairs of twisted-pair Ethernet cabling. In two pair cabling, one pair of cables is used for transmission, and the second is used for reception and collision detection.

Because a 125 MHz frequency is used on the wire, 100BASE-TX uses

Category 5 cabling.

Segment lengths are limited to 100 meters (328 feet) with

100BASE-TX for signal timing reasons.

Fast Ethernet Hubs

New hubs are available to support a variety of Fast Ethernet LAN configurations. These hubs can be divided into two basic types: shared and switched. 100/10 PCI Ethernet adapters can be used with either type of hub for 10 Mbps or 100 Mbps operations.

70


Configuring Other Network Adapters

Shared Hubs

In a shared network environment, servers are connected to hubs. A repeater is built into each port of the hub. All ports of the repeater hub share a fixed amount of bandwidth, or data capacity. A 100

Mbps shared hub means that all nodes on the hub must share the

100 Mbps or bandwidth. As stations are added to the hub, the effective bandwidth available to any individual station becomes smaller.

All nodes must operate at the same speed, either 10 Mbps or 100

Mbps. Fast Ethernet repeaters provide 100 Mbps of available bandwidth, ten times more than what is available with a 10 BASE-T repeater.

Repeaters use a well-established, uncomplicated design, making them highly cost-effective for connecting workstations in a workgroup.

Switched Hubs

In a switched network environment, each port uses a fixed, dedicated amount of bandwidth. Network bandwidth is not shared among all stations. Each new station added to the hub receives access to the full bandwidth of the network. Data is sent only to the port that leads to the correct workstation.

If a new workstation is added to a 100 Mbps switching hub, the new workstation receives its own dedicated, 100 Mbps link that does not affect the 100 Mbps bandwidth of other workstations.

Switching hubs can effectively increase the overall bandwidth available on the network, significantly improving performance.


If your server came with a preinstalled network adapter, or if you install this type of adapter, you must configure it as described in your network-adapter documentation. For troubleshooting information, see “Troubleshooting Other Network Adapters” on page 256.


71


72


Chapter 4. Installing Options


This chapter provides instructions to help you add options to your server. Some option-removal instructions are provided, in case you need to remove one option to install another. If you have several internal options to install, these instructions enable you to add them all at one time.


Before You Begin

. . . . . . . . . . . . . . . . . . . . . . . . . . . .

74

Electrical Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

75

Handling Static-Sensitive Devices . . . . . . . . . . . . . . . . . .

77

Preparing to Install Options . . . . . . . . . . . . . . . . . . . . . .

78

Removing the Side Covers . . . . . . . . . . . . . . . . . . . . .

81

Removing the Top Cover

. . . . . . . . . . . . . . . . . . . . . .

83

Installing a Microprocessor . . . . . . . . . . . . . . . . . . . . . .

86

Removing a Microprocessor . . . . . . . . . . . . . . . . . . . . .

103

Installing Memory-Module Kits . . . . . . . . . . . . . . . . . . .

113

Removing Memory-Module Kits . . . . . . . . . . . . . . . . . .

124

Installing Video Memory

. . . . . . . . . . . . . . . . . . . . . . .

131

Replacing the Real-Time Clock . . . . . . . . . . . . . . . . . . .

137

Installing Adapters . . . . . . . . . . . . . . . . . . . . . . . . . .

143

Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . .

145

Installation Procedure . . . . . . . . . . . . . . . . . . . . . . .

146

Removing Adapters . . . . . . . . . . . . . . . . . . . . . . . . . .

151

Installing Internal Drives

. . . . . . . . . . . . . . . . . . . . . . .

156

Internal Drive Bays . . . . . . . . . . . . . . . . . . . . . . . .

157

SCSI Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

159

Preinstallation Steps (All Bays) . . . . . . . . . . . . . . . . .

163

Installing a 5.25-inch Removable-Media Drive . . . . . . . .

165

Installing a Drive in a Hot-Swap Bay

. . . . . . . . . . . . . .

173

Removing Internal Drives . . . . . . . . . . . . . . . . . . . . . .

180

Removing a 5.25-Inch Removable-Media Drive . . . . . . . .

181

Removing a Hot-Swap Drive . . . . . . . . . . . . . . . . . . .

188

Adding Power Supplies . . . . . . . . . . . . . . . . . . . . . . .

194

Removing Power Supplies

. . . . . . . . . . . . . . . . . . . . . .

197

Security Procedures . . . . . . . . . . . . . . . . . . . . . . . . . .

200

Completing the Installation . . . . . . . . . . . . . . . . . . . . .

201

Installing the Top Cover . . . . . . . . . . . . . . . . . . . . .

201

Installing the Side Covers . . . . . . . . . . . . . . . . . . . . .

203

Connecting External Options . . . . . . . . . . . . . . . . . . . .

207

Connecting External SCSI Devices . . . . . . . . . . . . . . .

207

73

Before You Begin

If your server came with a RAID adapter preinstalled, you must configure your disk arrays after you install hard disk drives, as described in “Installing Internal Drives” on page 156. In this case, follow the instructions in the RAID adapter documentation after installing the drives. Return here to install your remaining options, if applicable. See Chapter 3, “Configuring Your

Server” on page 39 for additional details about configuration, and a description of your server utility programs.

Become familiar with the safety and handling guidelines specified under “Safety Information” on page v, “Electrical

Safety” on page 75 (or your safety booklet), and “Handling

Static-Sensitive Devices” on page 77. These guidelines will help you work safely while working with your server or options.

In addition, you will need the following items:

– Antistatic wrist strap

– Standard-tip screwdriver with .375- to .500-inch by .04-inch thick blade

– Phillips screwdriver with a #1 bit

– Phillips screwdriver with a #2 bit

74


Electrical Safety


For your safety, always do the following before removing the cover:

1. Turn off the server and any attached devices, such as printers, monitors, and external drives.

2. If you are in the United Kingdom and have a modem or fax machine attached to your server, you must disconnect the telephone line from the server before unplugging any power cords (also known as power cables). When reassembling your server, you must reconnect the telephone line after you plug in the power cords.

3. Unplug all the power cords from electrical outlets.

4. Disconnect all communication cables from external receptacles.

5. Disconnect all cables and power cords from the back of the server.

Note: Reconnect the cables or power cords only after you reassemble the server and put the covers back on.

4

CAUTION:

Never remove the cover on a power supply. Hazardous voltage, current, and energy levels are present inside the power supplies. There are no serviceable parts inside the power supplies. If you suspect a problem with a power supply, contact an IBM service technician.

Chapter 4. Installing Options

75


11

Attention: For proper cooling and airflow, always install the chassis side and top covers before you turn on the server. If you operate the server without installing these covers, server components might become damaged.

13

Attention: For proper cooling and airflow, always install the internal support panel for the processor and memory boards before you install the chassis side and top covers and turn on the server. If you operate the server without installing this support panel, server components might become damaged.

15

Attention: a. When you install adapters, processor boards, or memory boards in the server, be sure that they are completely and correctly seated in the system-board connectors before you apply power. Incomplete insertion might cause damage to the system board or the adapters that you are installing.

b. Make sure you orient the processor board correctly before pressing it into its connector. Failure to do so could damage the processor board or the connector on the system board.

Note: Be sure to select the correct connector on the system board when you are installing the processor and memory boards.

76


Handling Static-Sensitive Devices

Handling Static-Sensitive Devices

10

Attention:

Electrostatic discharge (ESD) can damage hard disk drives, printed circuit boards, memory modules, and other server components. When you handle these static-sensitive components, observe the following precautions to avoid component damage: a. When you handle static-sensitive components, work at an ESD protected workstation. If an ESD protected workstation is not available, wear a static-protective wrist strap attached to any unpainted metal surface on your server.

b. Handle static-sensitive components only by their edges.

Never touch any exposed circuitry. After you remove them from their static-protective wrappers or from the server, place them component-side up on a grounded, static-free surface.

c. Limit your movement. Movement can cause static electricity to build up around you.

d. When you are installing a new option, touch the static-protective package containing the option to a metal expansion-slot screw or other unpainted metal surface on the server for at least 2 seconds. This reduces static electricity from the package and from your body.

Do not open the static-protective package that contains the option until you are instructed to do so. Whenever possible, remove the option from its static-protective wrapper; then, install the option directly into the server without setting the option down.

e. Do not slide a static-sensitive option over any surface or set the option down on a metal surface.


77

Preparing to Install Options


Before you begin:

Be sure you have read “Electrical Safety” on page 75 and

“Handling Static-Sensitive Devices” on page 77 (or your safety booklet).

1. Unlock and open the door.

78



2. Remove all media (diskettes, CDs, optical discs, or tapes) from the drives; then, turn off the server and all attached options.

3

CAUTION:

The convex On/Off button on the front of the server does not turn off the electrical current supplied to the server. To remove all electrical current from the server, you must unplug all server and power supply power cords from the wall outlets.

3. If you have a modem or fax machine attached to the server, disconnect the telephone line from the wall outlet.


79


4. Unplug all power cords (cables) from electrical outlets.

Note the locations of the following; then, disconnect them from the back of the server:

Power cords

Monitor cable

Keyboard cable

Any other cables and cords

2

CAUTION:

Electrical current from power, telephone, and communication cables can be hazardous. To avoid personal injury or equipment damage, disconnect the attached power cords, telecommunications systems, networks, and modems before you open the server covers.

80


Removing the Side Covers

Removing the Side Covers


Be sure you have:

Read “Electrical Safety” on page 75 and “Handling

Static-Sensitive Devices” on page 77 (or your safety booklet).

Turned off peripheral devices (see “Preparing to Install

Options” on page 78).

You must remove both side covers before you can remove the top cover.

To remove either of the server side covers, do the following steps:

1. Unlock and remove any padlock .2/ on the side cover.

2. Remove the three screws .1/ from the back edge of the side cover. Save the screws to reuse when you reinstall the cover.


81

Removing the Side Covers

3. Grip the two built-in handles at the back edge of the cover.

12

Attention : Do not damage or displace the electromagnetic interference (EMI) gaskets mounted on the cover. Replace any damaged gaskets, or your server might not meet EMI requirements.

4. Pull firmly and evenly with both hands to slide the cover toward the back. The cover stops after about an inch.

5. Pull the cover out from the server toward you, to disengage the bottom and top rows of tabs from the notches in the chassis.

6. Set the cover aside.

11

Attention: For proper cooling and airflow, always replace the top and side covers before turning on the server.

Operating the server with the covers removed might damage server components.

82


Removing the Top Cover

Removing the Top Cover


Be sure you have:





Removed both of the side covers (see “Removing the Side

Covers” on page 81).

To remove the server top cover, do the following steps:

1. Remove the three retaining screws from the back edge of the top cover. Save the screws to reuse when you reinstall the cover.

12



83


2. Lift the back of the cover up very slightly (to about a 20-degree angle). Avoid dislodging the EMI clips.

3. Slide the cover back and up from the chassis.

4. Set the cover aside.

or less

84



What to do next?

Installing a microprocessor? — Go to “Installing a

Microprocessor” on page 86.

Removing a microprocessor? — Go to “Removing a


Installing memory-module kits? — Go to “Installing

Memory-Module Kits” on page 113.

Removing memory-module kits? — Go to “Removing


Installing video memory? — Go to “Installing Video Memory” on page 131.

Replacing the real-time clock? — Go to “Replacing the

Real-Time Clock” on page 137.

Installing an adapter? — Go to “Installing Adapters” on page 143.

Removing an adapter? — Go to “Removing Adapters” on page 151.

Installing an internal drive? — Go to “Installing Internal Drives” on page 156.

Removing an internal drive? — Go to “Removing Internal

Drives” on page 180.

Installing a power supply? — Go to “Adding Power Supplies” on page 194.

Removing a power supply? — Go to “Removing Power

Supplies” on page 197.

Installing or removing a security feature? — Go to “Security

Procedures” on page 200.

Installing an external option? — Go to “Connecting External

Options” on page 207.


85

Installing a Microprocessor


Your server comes with two processor boards. Some models come with one microprocessor on each processor board. Other models come with one microprocessor on one processor board. Your server supports a maximum of four microprocessors. The system board contains two processor-board connectors: one is primary; the other is secondary. You must maintain a processor board in each connector.

1

2

3

.1/ System board

.2/ Connector for secondary processor board

.3/ Connector for primary processor board

The two smaller illustrations on the right show the two microprocessor sockets on the processor board. The top right illustration shows a microprocessor in the bottom (shaded) socket.

The bottom right illustration shows a microprocessor in both sockets

(shaded areas).

Your PC Server 704 can operate as an SMP server. With SMP, certain operating systems and application programs can distribute the processing load between the microprocessors. This enhances performance for applications, such as database transactions, graphics or computer-aided design (CAD) programs, and modeling or simulation programs.

86




Be sure you have:



Removed the front and side covers (see “Preparing to Install


Obtained the Processor Upgrade Option Kit.

Obtained one of the following operating systems (optional) at the specified release level:

– IBM OS/2 for Symmetrical Multiprocessing Version 2.11

(OS/2 2.11 for SMP) or later

– Microsoft Windows NT Server 3.51 or later

Located the documentation that comes with your server and operating system.

Notes:

1. The illustrations in this section might differ slightly from your hardware.

2. If you have installed OS/2 2.1 for SMP, you must add the statement PSD=OS2APIC.PSD to the CONFIG.SYS file, or reinstall

OS/2 2.11 for SMP.

3. For the latest information about SMP operating systems supported by your PC Server 704:

In the U.S., call 1-800-772-2227.

In Canada, call 1-800-565-3344.

In all other countries, contact the IBM support organization that services your area, your IBM marketing representative, or your IBM reseller.

4. To order additional microprocessor options, contact your IBM reseller or IBM marketing representative.

5. To avoid damage and ensure proper server operation when you install a new or additional microprocessor, use the same speed


87


17

Attention: a. To avoid damaging the microprocessor during installation, make sure that the socket latch is fully opened to the vertical position before you insert the microprocessor.

b. The microprocessor heat sink clips are under tension.

Be careful when installing or removing the microprocessor assembly. Do not let the clips scrape against the processor board, sockets, or other components.

c. Reduce the risk of electrostatic discharge (ESD) damage to the microprocessor and server boards by following the instructions in Notice Number 10.

7b and voltage requirements as those of the currently installed microprocessor. Microprocessor internal and external clock frequencies must be identical.

CAUTION:

If your server has been operating, the heat sinks on the installed microprocessors will be hot. You can avoid getting a burn while removing an existing microprocessor or installing an additional one, if you let the components cool for 10 minutes before continuing with the procedures described in this section.

Note: Do not touch or bend the exposed pins on a microprocessor.

88



An example microprocessor/heat-sink assembly might contain the following components:

8

7

1

2

3

4

5

6

.1/ Heat sink retention clips (two)

.2/ Heat sink

.3/ Thermal grease

.4/ Microprocessor

.5/ Pin 1 location

.6/ Lower processor socket, with lever (latch) in open position

.7/ Upper processor socket, empty, with lever in closed, locked position

.8/ Completed microprocessor/heat-sink assembly

You will work with these components while performing the steps in this section.

If you want to add a second microprocessor to a processor board, you must first remove that processor board from its connector on the system board. To install a microprocessor, do the following steps:

1. Before you can access the boards inside the server, you must remove the metal board-support panel that holds them in place.


89


Remove the board-support panel: a. Remove the left side panel .1/.

b. Remove the four screws .2/ from the right edge of the board-support panel. Save the screws for later use.

1

2 c. Open the board-support panel.

d. Remove the board-support panel by pulling the back edge away from the three slots at the back of the chassis.

e. Store the panel until you are ready to reinstall it.

90



2. Select the processor board that you will remove. Locate the appropriate processor-board connector (.2/ or .4/) on the system board .1/. The primary processor-board connector is located at .2/. The secondary processor-board connector is located at .4/.

4

1

2

3

3. Disconnect the processor board .3/ from the system board by rotating the processor-board corner handles outward to a

90-degree angle from the processor board.

4. Grasp the processor-board corner handles and carefully slide the processor board out of the slot.

Note: Avoid touching the components and gold-edge connectors on the processor board.

5. Place the processor board on a flat, static-protective surface.


91


6. Locate the primary and secondary microprocessor sockets on the processor boards, as shown in the following illustration. Your server comes with a microprocessor preinstalled in the primary socket. Therefore, you will install the new microprocessor in the secondary socket (also known as an upgrade socket).

Note: Both microprocessors on a processor board must have the same speed to ensure proper server operation.

8

7

1

2

3

4

5

6

.1/ Heat sink retention clips (two)

.2/ Heat sink

.3/ Thermal grease

.4/ Microprocessor

.5/ Pin 1 location

.6/ Lower processor socket, with lever (latch) in open position

.7/ Upper processor socket, empty, with lever in closed, locked position

.8/ Completed microprocessor/heat-sink assembly

7. While you are handling boards and microprocessors, place them on a grounded, static-protective or conductive-foam surface.

8. Lift the lever on the secondary socket. Verify that the socket lever is completely opened to the vertical position.

92



9. Remove the microprocessor from the static-protective bag, without touching or bending the pins. Place it pin-side down on a grounded, static-protective or conductive-foam surface.

10. Open the thermal grease packet. Place the contents of the packet on top of the microprocessor.

11. Spread the grease evenly over the surface of the microprocessor.

Ensure that the grease does not extend beyond the microprocessor edges.

12. Discard the empty thermal grease packet.

13. Align the heat sink above the microprocessor.

14. Place the flat side of the heat sink on the layer of grease that covers the microprocessor.

Note: When you move the microprocessor/heat sink assembly to the socket on the processor board, hold the assembly by the sides.

15. Center the microprocessor/heat sink assembly over the socket.

16. Carefully lower the microprocessor/heat sink assembly into the socket. Ensure that the pins on the microprocessor/heat sink assembly align with the holes in the socket. Do not bend the pins.

Note: Do not force the pins into the socket. If you feel any resistance, remove the microprocessor/heat sink assembly and check the orientation and alignment.


93


17. Move the lever forward and downward until it snaps into the fully closed (locked) position.

18. Install two heat-sink clips to hold the microprocessor/heat sink assembly in the socket: a. Each heat-sink clip has a rounded edge .1/ and a flat edge

.2/. Position the two heat-sink clips straight across the heat sink so that the flat edges .2/ at the ends of the clips face each other.

94


Installing a Microprocessor b. The following illustration shows the microprocessor/heat sink assembly, completely attached, except for one end of one clip. The socket .1/ contains the microprocessor .3/.

An installation tool .4/ is being used to press the remaining end of one clip over the heat sink .2/.


95


Connect each end of each clip to the matching tab (flange) on the socket. Then, press the clips down until they are secure on both sides of the socket.

96



19. Reinstall the processor board .3/ in the server: a. Locate the appropriate processor-board connector (.2/ or

.4/) on the system board .1/. Install the first processor board in the primary connector .2/. Install the second processor board in the secondary connector .4/.

4

1

2

3


97

Installing a Microprocessor b. Grasp the processor board by the corners with the handles.

Insert the primary processor board, component-side down.

98



Insert the secondary processor board, component-side up.

c. Slide the processor board into the appropriate slot guides on the system board.

d. Press the processor board carefully but firmly into the system-board connector.

e. Rotate the processor-board handles to the closed position, until the handles are aligned with the front edge of the processor board.

15


b. Make sure you orient the processor board correctly before pressing it into its connector. Failure to do so


99

Installing a Microprocessor could damage the processor board or the connector on the system board.

20. Reinstall the board-support panel: a. Align the support panel so that the three tabs .1/ at the back left edge of the panel fit into the three chassis slots.

b. Close the panel. Check to make sure that the boards in the slots behind the panel align with the scribe marks on the panel. Use the scribe marks at .2/ to check the alignment of the memory board. Use the scribe marks at .3/ to check the alignment of the processor boards.

2

1

3 c. Secure the panel with the four screws that you removed in step 1b on page 90.

d. Reinstall the exterior side panel.

100



21. If you have no other options to install, replace the cover on the server (see “Completing the Installation” on page 201) and reconnect the cables and power cord (see step 7 on page 205).

22. Because you installed a new microprocessor in your server, you might want to upgrade your operating system. You must update your server configuration.

a. Run the Setup program. See Chapter 3, “Configuring Your

Server” on page 39 for instructions.

b. Install one of the operating systems that is listed at the beginning of this section. Follow the instructions in

Chapter 2, “Installing Your Software” on page 27 and your operating-system documentation. Also, review the operating-system information in your SCSI Software User's

Guide.

c. If applicable, record your updated configuration information in the appropriate tables in “Installed Device Records” on page 280. Then, return here to determine your next step.


101


What to do next?




















No internal devices to install or remove? — Go to “Completing the Installation” on page 201.



102


Removing a Microprocessor


Your server comes with two processor boards. Some models come with one microprocessor on each processor board. Other models come with one microprocessor on one processor board. Your server supports a maximum of four microprocessors. The system board contains two processor-board connectors: one is primary; the other is secondary. You must maintain a processor board in each connector.

1

2

3

.1/ System board

.2/ Connector for secondary processor board

.3/ Connector for primary processor board

The two smaller illustrations on the right show the two microprocessor sockets on the processor board. The top right illustration shows a microprocessor in the bottom (shaded) socket.

The bottom right illustration shows a microprocessor in both sockets

(shaded areas).

Notes:

1. One common reason for removing a microprocessor is to install an upgrade (faster) device. A faster microprocessor generates more heat, and thus requires a larger heat sink. Do not attempt to reuse an existing heat sink. Always install the heat sink provided in your IBM Processor Upgrade package.


103


2. Avoid touching the components and gold-edge connectors on the processor board.

3. Do not touch or bend the exposed pins on a microprocessor.

17

Attention: a. To avoid damaging the microprocessor during installation, make sure that the socket latch is fully opened to the vertical position before you insert the microprocessor.

b. The microprocessor heat sink clips are under tension.

Be careful when installing or removing the microprocessor assembly. Do not let the clips scrape against the processor board, sockets, or other components.

c. Reduce the risk of electrostatic discharge (ESD) damage to the microprocessor and server boards by following the instructions in Notice Number 10.

7b

CAUTION:

If your server has been operating, the heat sinks on the installed microprocessors will be hot. You can avoid getting a burn while removing an existing microprocessor or installing an additional one, if you let the components cool for 10 minutes before continuing with the procedures described in this section.

104



If you want to remove a microprocessor from a processor board, you must remove that processor board from its connector on the system board. To remove a microprocessor, do the following steps:

1. Before you can access the boards inside the server, you must remove the metal board-support panel that holds them in place.

Remove the board-support panel: a. Remove the left side panel .1/.


1





105


2. Select the processor board that you will remove. Locate the appropriate processor-board connector (.2/ or .4/) on the system board .1/. The primary processor-board connector is located at .2/. The secondary processor-board connector is located at .4/.

4

1

2

3

3. Disconnect the processor board .3/ from the system board by rotating the processor-board corner handles outward to a

90-degree angle from the processor board.

4. Grasp the processor-board corner handles and carefully slide the processor board out of the slot.

5. Place the processor board on a flat, static-protective surface.

106



6. Remove the two clips that hold the heat sink and microprocessor in place:

Note: When you remove the clips, avoid scraping them against the system-board components.

a. Insert a small, flat-blade screwdriver into the slot on the end of one clip.

b. Release the clip by pushing the clip outward with the blade of the screwdriver.

c. While moving the clip off the socket, slide the clip up and away from the heat sink and microprocessor.

d. Repeat steps 6a through 6c for the other clip.

e. After you remove these two clips, the heat sink will slide off.

7. Press the microprocessor socket lever down slightly and outward until it pulls up freely. Lift the lever until it stands straight up.

8. Grip opposite sides of the microprocessor and lift it out, without touching or bending the pins.

9. Wrap the microprocessor in conductive foam and store it in a static-protective bag.

10. Press the microprocessor socket lever down until it snaps into the locked position.


107


11. If you are installing a faster microprocessor, go to “Installing a

Microprocessor” on page 86. Otherwise, continue with the next step.

12. Reinstall the processor board .3/ in the server: a. Locate the appropriate processor-board connector (.2/ or

.4/) on the system board .1/. Install the first processor board in the primary connector .2/. Install the second processor board in the secondary connector .4/.

4

1

2

3

108


Removing a Microprocessor b. Grasp the processor board by the corners with the handles.

Insert the primary processor board, component-side down.


109


Insert the secondary processor board, component-side up.

c. Slide the processor board into the appropriate slot guides on the system board.

d. Press the processor board carefully but firmly into the system-board connector.

e. Rotate the processor-board handles to the closed position, until the handles are aligned with the front edge of the processor board.

15


b. Make sure you orient the processor board correctly before pressing it into its connector. Failure to do so

110


Removing a Microprocessor could damage the processor board or the connector on the system board.



2

1



14. If applicable, record your updated configuration information in the appropriate tables in “Installed Device Records” on page 280. Then, return here to determine your next step.


111


What to do next?























112


Installing Memory-Module Kits


Adding memory to your server is an easy way to make programs run faster. You can increase the amount of memory in your server by installing options called memory-module kits. Your server uses

72-pin, parity, single-inline memory modules (SIMMs).

You install memory-module kits into connectors on a memory board inside your server. The memory board contains two banks (1 and 2), arranged in 16 SIMM sockets. To add memory to your server, you can install additional memory-module kits on this memory board.

You can install a maximum of 2 GB of memory in your server, with

128 MB memory modules in all 16 sockets (connectors J1 through J16).

Each bank contains connectors for eight memory modules. As a minimum, your server requires 16 MB memory modules in connectors J1, J2, J3, and J4 in bank 1. To ensure proper server operation, you must maintain 4, 8, or 16 memory modules in your server. The memory-module kit sizes available for your server are

16 MB, 32 MB, 64 MB, and 128 MB. When you install 16 MB memory modules in a bank, all of the memory modules in that bank must be the same size. However, you can install 32 MB memory modules in the other bank. If you install 64 MB or 128 MB memory modules in one bank, and you want to install memory modules in the other bank, those memory modules must also be 64 MB or 128

MB memory modules. The correct speed for these kits is 60 ns.

If additional memory is required, fill bank 1 first; then, continue with bank 2. Bank 1 must be fully populated before you can install memory modules in bank 2. If you need to install kits of a different size in bank 1, remove the preinstalled kits as described in

“Removing Memory-Module Kits” on page 124, and install the other kits as described in this section.

Table 2 on page 114 shows the memory configurations available for your server. If you plan to install two different sizes of memory-module kits on the memory board, use Table 2 as a guide.


113


Notes:

1. Use SIMMs that have tin-lead, alloy-plated-edge connectors.

2. Use SIMMs that are compatible with Joint Electron Device

Engineering Council (JEDEC) standards. Contact your IBM reseller or IBM marketing representative for a list of approved

SIMMs.

3. The PC Server 704 does not support memory expansion adapters.

Table 2. Available Memory-Module Configurations

Bank One Bank Two

16 MB x 4 SIMMS

16 MB x 8 SIMMS

16 MB x 8 SIMMS

16 MB x 8 SIMMS

32 MB x 4 SIMMS

32 MB x 8 SIMMS

32 MB x 8 SIMMS

32 MB x 8 SIMMS

64 MB x 4 SIMMS

64 MB x 8 SIMMS

64 MB x 8 SIMMS

64 MB x 8 SIMMS

128 MB x 4 SIMMS

128 MB x 8 SIMMS

128 MB x 8 SIMMS

128 MB x 8 SIMMS

16 MB x 8 SIMMS

32 MB x 8 SIMMS

16 MB x 8 SIMMS

32 MB x 8 SIMMS

64 MB x 8 SIMMS

128 MB x 8 SIMMS

64 MB x 8 SIMMS

128 MB x 8 SIMMS

Total

Memory

64 MB

128 MB

256 MB

384 MB

128 MB

256 MB

384 MB

512 MB

256 MB

512 MB

1024 MB

1536 MB

512 MB

1024 MB

1536 MB

2048 MB

Memory

Interleaving

2-way

4-way

4-way

4-way

2-way

4-way

4-way

4-way

2-way

4-way

4-way

4-way

2-way

4-way

4-way

4-way

114




Be sure you have:



Removed the server cover (see “Preparing to Install Options” on page 78).

The following illustration shows the memory-board location on the system board.

2

1

3

.1/ System board

.2/ Memory-board connector

.3/ Memory board


115


The following illustration shows the memory-module connectors for all models.

J16

J14

J12

J10

J8

J6

J4

J2

J15

J13

J11

J9

J7

J5

J3

J1

16

Attention: a. Reduce the risk of electrostatic discharge (ESD) damage to the memory modules and memory board by following the instructions in Notice Number 10.

b. To avoid breaking the retaining clips or damaging the sockets, handle the clips gently.

116



To install memory modules on a memory board, do the following steps:

1. Remove the board-support panel: a. Remove the left side panel .1/.


1





117


2. Remove the memory board: a. Disconnect the memory board from the system board by rotating the memory-board corner handles outward to a

90-degree angle from the memory board.

b. Grasp the memory-board corner handles and carefully slide the memory board out of the slot. Avoid touching the components and gold-edge connectors on the memory board.

3. Place the memory board, component-side up, on a flat, static-protective surface.

4. Locate the memory-module connectors on the memory board.

When you are instructed to install the kits (in step 6 on page 119), install them in pairs of adjacent memory connectors, with no vacant memory connectors in between.

118



5. Touch the static-protective package to any unpainted metal surface on the server. Then, remove the memory-module kit from the package.

Stat ic

Devices

6. Install the kit: a. Start with the lowest-numbered sockets in bank 1.

b. Turn the memory module so that the notched end .1/ is on the left, and the top faces away from you.

c. Insert the SIMM into the memory-board connector, downward at a 45-degree angle.

d. Press the SIMM firmly into the socket .2/, until it is grasped by the retaining clips .3/. Verify that the SIMM has been installed correctly. If the SIMM remains at an angle, it has been installed correctly. If a gap exists between the SIMM and the clips, the SIMM has not been properly installed. In this case, open the clips and remove the SIMM; then, reinsert the SIMM.

2

3

1


119

Installing Memory-Module Kits e. Repeat these steps for each memory module that you install.

7. Reinstall the memory board: a. On the system board .1/, locate the connector .2/ for the memory board .3/.

2

1

3

15a

Attention: When you install adapters, processor boards, or memory boards in the server, be sure that they are completely and correctly seated in the system-board connectors before you apply power.

Incomplete insertion might cause damage to the system board or the adapters that you are installing.

b. Grasp the memory board by the corners, with the ejector handles turned outward to a 90-degree angle from the memory board.

c. With the SIMM sockets facing down, carefully slide the memory board into the appropriate slot guides on the system board, until the board just touches the connector on the system board.

d. Press the memory board firmly into the system-board connector.

120


Installing Memory-Module Kits e. Rotate the memory-board handles to the closed position, until the handles are aligned with the front edge of the memory board.

8. Go to Table 10 on page 283 to record the sizes of the memory modules and the connectors into which they are installed.



2

1



10. Reinstall the covers (see “Completing the Installation” on page 201) and go to Chapter 3, “Configuring Your Server” on


121

Installing Memory-Module Kits page 39 to reconfigure your server; then, return here and continue with “What to do next?” on page 122 to determine your next step.

The next time that you start the server, a message appears to indicate that memory has been added or removed.

What to do next?




















122







123

Removing Memory-Module Kits


16

Attention: a. Reduce the risk of electrostatic discharge (ESD) damage to the memory modules and memory board by following the instructions in Notice Number 10.

b. To avoid breaking the retaining clips or damaging the sockets, handle the clips gently.



1




124



2. Remove the memory board: a. Disconnect the memory board from the system board by rotating the memory-board corner handles outward to a

90-degree angle from the memory board.

b. Grasp the memory-board corner handles and carefully slide the memory board out of the slot. Avoid touching the components and gold-edge connectors on the memory board.

3. Place the memory board, component-side up, on a flat, static-protective surface.


125


4. Locate the memory-module connectors on the memory board and determine which memory modules you want to remove.

Note: You must remove the memory modules in pairs, starting with the highest-numbered sockets that are farthest away from bank 1.

5. Remove the memory module: a. Carefully press the two retaining clips .3/ on the memory-board connector outward, creating just enough space to lift the top edge of the memory module away from the clips.

b. Lift the memory module away from the socket .2/.

3

1

2

Note: Item .1/ in the above illustration is the notch used for orientation when installing SIMMs.

126



6. Store any memory modules that you are no longer using in a static-protective package. Make a note of the kit size and speed for future reference.

Stat ic

Devices

.

7. If you are installing memory modules in the empty connectors, go to “Installing Memory-Module Kits” on page 113.

If you are not installing memory modules in the empty connectors, go to Table 10 on page 283 to update the memory information; then, return here.


127


8. Reinstall the memory board: a. On the system board .1/, locate the connector .2/ for the memory board .3/.

2

1

3 b. Grasp the memory-board corner handles and carefully slide the memory board into the appropriate slot guides on the system board.

c. Press the memory board firmly into the system-board connector.

d. Rotate the memory-board handles to the closed position, until the handles are aligned with the front edge of the memory board.

128





2

1



10. Reinstall the covers (see “Completing the Installation” on page 201) and go to Chapter 3, “Configuring Your Server” on page 39 to reconfigure your server; then, return here and continue with “What to do next?” on page 130 to determine your next step.

The next time that you start the server, a message appears to indicate that memory has been added or removed.


129


What to do next?























130


Installing Video Memory


Your server system board comes with 512 KB of preinstalled video memory. If you expand the memory buffer to 1 MB, your server controller will support high resolution graphics and text modes with

132 columns. You can increase the memory buffer size to 1 MB by installing a 40-pin, 256 KB by 16-bit, 70 ns, complementary metal oxide semiconductor (CMOS) dynamic random-access memory

(DRAM) module with Fast Page Mode, such as Samsung

KM416C256AJ-7, Hitachi HM514260AJ7R, or equivalent.

Note: See the User's Reference for more details about the video subsystem.


Be sure you have:





131


To install video memory, do the following steps:



1




132



2. Touch the static-protective package to any unpainted metal surface on the server. Then remove the DRAM from the package.

Stat ic

Devices

3. Locate the dot .2/ on the DRAM.

4. Carefully align the dot on the DRAM with the beveled corner of the video-memory socket .1/ on the system board.

5. Press the DRAM down firmly into the socket.

1

2


133




2

1



134



7. Reinstall the covers (see “Completing the Installation” on page 201) and run the System Configuration Utility program

(see Chapter 3, “Configuring Your Server” on page 39). The next time that you start the server, a message appears to indicate that memory has been added or removed.

8. Go to Table 9 on page 283 to record the size of the DRAM and the connector into which it is installed. Then, return here and continue with “What to do next?” on page 136 to determine your next step.


135


What to do next?
























136


Replacing the Real-Time Clock


The real-time clock (RTC) contains a long-life, integral lithium battery. If the battery malfunctions (for example, the CMOS random-access memory (RAM) no longer stores the correct system settings), you must replace the RTC as described in this section.

Contact your IBM reseller or IBM marketing representative for information about approved replacement devices.

This product has been designed with your safety in mind. The lithium battery must be handled correctly to avoid possible danger.

If you replace the battery, you must adhere to the following requirements.

8

CAUTION:

The lithium battery presents a fire, explosion, or severe burn risk if handled incorrectly. Do not recharge it, disassemble it, heat it, incinerate it, or expose its cell contents to water. Dispose of the battery as required by local ordinances or regulations and the manufacturer's instructions.

When replacing the battery, use only an equivalent type battery recommended by the manufacturer. The battery contains lithium and can explode if not properly used, handled, or disposed of.

Notes:

1. Replace the real-time clock module only with IBM FRU part number 75H9104 or with an IBM recommended equivalent. Use of any other real-time clock module could result in ignition or explosion.

2. Be sure to review the information provided in the PC Server 704

Safety Information booklet.


137


3. In the U.S., please call 1-800-IBM-4333 for information on battery disposal.

To replace the real-time clock, do the following steps:



1




138



2. Remove the RTC from its socket (system-board connector) .1/ with an appropriate tool.

1

2

3. If you plan to reinstall the same RTC later, store it in a static-protective bag.

4. If you plan to dispose of the RTC, adhere to the local ordinance requirements and the manufacturer's instructions for lithium-battery disposal. In addition, observe the lithium-battery cautions in this section.

5. Remove the replacement RTC from the static-protective package.

Do not touch the pins on the RTC.


139


6. Orient the RTC so that the dot .2/ on the top aligns with the rear of the system board.

7. Insert the pins on the RTC into the matching system-board socket connectors .1/.

8. Carefully and firmly press the RTC downward into the socket connectors; do not bend the pins.

1

2

140





2

1



10. Because your server contains a new RTC, you must reconfigure your server to restore the system settings (for example, date and time). To do this, run the System Configuration Utility program as described in Chapter 3, “Configuring Your Server” on page 39. Then, return here and continue with “What to do next?” on page 142 to determine your next step.


141


What to do next?























142


Installing Adapters



Be sure you have:



Read the instructions that come with the adapter.


Your server has ten connectors called expansion slots. If your server came with a network adapter or a RAID adapter, they are installed in the appropriate slots.

Notes:

1. If your server came with a preinstalled network adapter, or if you install this type of adapter, you must configure it as described in your network-adapter documentation.

2. If your server came with a RAID adapter, or if you install one, follow the instructions in the RAID adapter documentation for configuring the adapter.

3. If your RAID adapter has a backup battery pack, you must enable the backup battery pack before you can use the RAID adapter.

The remaining slots are available for future expansion and growth.

For example, you can add adapters to provide communication, specialized graphics, and sound. This extends the capabilities and power of your server. Many adapters provide bus-master capabilities, which enable the adapters to perform operations without interrupting the server's microprocessor.

These expansion slots have Plug and Play capabilities. This feature requires a configuration file (.CFG) for each installed EISA or ISA adapter. See Chapter 3, “Configuring Your Server” on page 39 for information about creating configuration files. When operating


143

Installing Adapters systems that support the Plug and Play feature become available, your server will automatically configure itself when you install

EISA, ISA, and PCI Plug and Play devices.

Your server comes with a video controller. This video controller is an integrated component on the system board. It is not in an expansion slot. The integrated video controller has super video graphics array (SVGA) technology.

The integrated video controller is not removable. If you want to disable this controller and use a video adapter instead, you must install a PCI video adapter in an expansion slot. When you install a

PCI video adapter, the server BIOS automatically disables the integrated video controller.

The following illustration shows the PCI and EISA expansion slots in your server.


Serial Connector

(Com 2)

Serial Connector

(Com 1)

Parallel Connector

Video Connector

PCI Expansion

Slots

EISA Expansion

Slots

Power Connectors

144


Considerations

Three types of adapters are available for your PC Server 704:

Extended industry-standard architecture (EISA)

Industry-standard architecture (ISA)

Peripheral component interconnect (PCI)


Before you continue with the adapter-installation procedure, you must adhere to the following requirements:

Review the documentation that comes with the adapter and follow those instructions in addition to the instructions given in this chapter. If you need to change the switch or jumper settings on your adapter, follow the instructions that come with the adapter documentation.

You can install EISA or ISA adapters in EISA slots 1–4 only.

You can install full-length adapters in all EISA expansion slots.

You can install PCI adapters in PCI slots 1–6 only. You can install full-length adapters in all PCI expansion slots. If you have high-performance adapters, such as network adapters, install them in the bottom three PCI slots.

Your PC Server 704 uses a rotational interrupt technique to configure PCI adapters. This technique enables you to install a variety of PCI adapters that currently do not support sharing of

PCI interrupts.


145


Installation Procedure

You can use any adapter that is compatible with an IBM PC AT or

PC XT system (except for an 8-bit drop card that fits only in an 8-bit

PC XT connector).

15a

Attention: When you install adapters, processor boards, or memory boards in the server, be sure that they are completely and correctly seated in the system-board connectors before you apply power. Incomplete insertion might cause damage to the system board or the adapters that you are installing.

To install an adapter, do the following steps:

1. Determine which expansion slot you will use for the adapter.

The top six slots are for PCI adapters, and the bottom four slots are for EISA or ISA adapters.

Check the instructions that come with the adapter for any requirements or restrictions. If there are no restrictions other than those listed in “Considerations” on page 145, you can use any empty EISA or PCI slot.

146


2. Remove the expansion-slot cover: a. Loosen and remove the screw .1/ on the top of the expansion-slot cover.

b. Slide the expansion-slot cover out of the server.

c. Store these items in a safe place for future use.

1


2

3. Remove the adapter from the static-protective package.

Note: Avoid touching the components and gold-edge connectors on the adapter.

4. Place the adapter, component-side up, on a flat, static-protective surface.

5. Set any jumpers or switches as described by the adapter manufacturer.


147


6. Install the adapter: a. Carefully grasp the adapter .2/ by its top edge or upper corners, and align it with the expansion slot on the system board.

b. Press the adapter firmly into the expansion slot. The tapered foot of the adapter-retaining bracket must fit into the mating slot in the expansion-slot frame.

c. Align the rounded notch in the retaining bracket with the threaded hole in the expansion-slot frame. The retaining bracket fits into the space that was occupied by the slot cover.

d. Insert the expansion-slot screw .1/ that you removed in step

2a on page 147 into the threaded hole, and push the rounded notch up against the screw.

e. Tighten the expansion-slot screw firmly (6.0 inch-pounds) on the top of the adapter-retaining bracket.

1

2

148



7. If you installed an EISA or ISA adapter, run the System

Configuration Utility program to reconfigure your server. If you installed a PCI adapter, running this program is optional.

See Chapter 3, “Configuring Your Server” on page 39 for instructions on running this program.

8. Go to Table 11 on page 284 and write the adapter name next to the slot into which it is installed; then, return here.

9. Install software according to Chapter 2, “Installing Your

Software” on page 27 and your operating system and application software documentation. Review the README files on your software installation diskettes. These files contain important information.

Verifying Compatibility between Network Adapters and Device Drivers

The PC Server 704 supports several types of network adapters. If you are having trouble with the installation or operation of a network adapter using OS/2 for SMP 2.11, ensure that the network-adapter device driver supports dual processors. Refer to your network-adapter documentation for additional information about adapter compatibility requirements.


149


What to do next?
























Running the System Configuration Utility to initialize new options? — Go to “Using the System Configuration Utility

Program” on page 45.

150


Removing Adapters


14

Attention: Expansion-slot covers must be installed on all vacant slots. This maintains the electromagnetic emissions characteristics of the system and ensures proper cooling of system components.

To remove an adapter, do the following steps:

1. Remove the adapter:

Note: If you are removing a PCI adapter, the screw is on the inside back of the server.

a. Disconnect the cables that are attached to the adapter that you are removing.

b. Note the slot number of the adapter that you are removing.


151

Removing Adapters c. Loosen and remove the screw .1/ on top of the adapter-retaining bracket. Save the screw for later use.

d. Grasp the adapter .2/ by its top edge or upper corners, and carefully pull the adapter out of the slot. Do not scrape the adapter against other components.

1

2 e. Store the adapter in a static-protective bag.

152



2. If you are installing another adapter in this expansion slot, see

“Installing Adapters” on page 143 for instructions.

If you are not installing another adapter in this expansion slot, replace the expansion-slot cover:

Note: The tapered foot of the expansion-slot cover must fit into the mating slot in the expansion-slot frame.

a. Slide the cover over the open expansion slot.

b. Insert the expansion-slot screw .1/ that you removed in step

1c on page 152 into the threaded hole, and push the rounded notch up against the screw.

c. Tighten the expansion-slot screw firmly (6.0 inch-pounds) on the top of the expansion-slot cover.

1


153


3. Go to Table 11 on page 284 and delete the name of the adapter that you removed; then, return here.

4. If you removed an EISA or ISA adapter, run the System

Configuration Utility program to reconfigure your server. If you removed a PCI adapter, running this program is optional.

See Chapter 3, “Configuring Your Server” on page 39 for instructions on running this program.

154



What to do next?



























155

Installing Internal Drives


If you add different types of drives, your system can read multiple types of media and store more data. Several types of drives are available, such as:

Hard disk

CD-ROM drive

Tape

Your server contains hardware that lets you replace a failed hard disk drive without turning off the server. Therefore, you have the advantage of continuing to operate your system while a hard disk drive is removed or installed. These drives are known as hot-swap drives.

Each hot-swap drive bay has three indicator lights visible at the front of the server. Check the individual indicator lights to determine which drive is faulty and needs to be swapped out.

When the indicator light indicates a drive fault, you can replace a hot-swap drive without turning off the server.

Diskette Drive

CD-ROM

Drive

Open Bays

12 Hot

Swap Bays

156



Each hot-swap drive that you plan to install must have a hot-swap-drive tray attached. The drive must have a single connector attachment (SCA) connector. Your server comes with 12 hot-swap drive trays.

Internal Drive Bays

Internal drives are installed in bays. All PC Server 704 models come with a preinstalled diskette drive and CD-ROM drive. The

CD-ROM drive is installed in one of the four bays in the upper-left front of the server. You can install hot-swap drives in the 12 right bays only. The number of preinstalled hot-swap hard disk drives might vary according to the model that you purchased.

Diskette Drive Bay

Removable Media

Bays

Hot Swap Bays


157


Considerations

Your PC Server 704 comes with one SCSI CD-ROM drive and one 3.5-inch, 1.44 MB diskette drive.

The upper-left front bays support half-high, removable-media drives.

Notes:

1. Installing hard disk drives in the upper-left front bays is not recommended. The hard disk drives generate EMI. In addition, hard disk drives in these bays are more susceptible to ESD.

2. The server's EMI integrity and cooling are both protected by having the upper-left front bays covered or occupied. When you install a drive, save the filler panel and EMI shield from the bay, in case you later remove the drive and do not replace it with another.

You cannot install hot-swap drives in the upper-left front bays.

Your server supports twelve 3.5-inch, half-high, hot-swap hard disk drives in the hot-swap bays. When you install drives in these bays, install the first drive in the top left bay and proceed with a left-to-right, top-to-bottom pattern.

The hot-swap bays connect to two SCSI backplanes. The backplanes are the printed circuit boards behind the bays. Each backplane supports up to six hard disk drives.

If you want to upgrade your server by installing a PCI RAID adapter, an 8-bit SCSI cable (the PC Server 4-Drop SCSI Cable) is available as an optional feature.

If you upgrade your server and you want to install 16-bit devices, you might need a 16-bit cable. To order cables, contact your IBM reseller or IBM marketing representative.

Note: Before you remove a hard disk drive, back up all data.

158



Table 3 shows the widths, types, and maximum heights for the drives that you can install in each bay.

Bay or Bank

Upper left

Upper-left front

Drive Width

3.5-inch

3.5-inch or

5.25-inch

Drive Type

Diskette

Removable media 1

Drive Height

Half-high

Half-high

Hot-Swap 3.5-inch Hard disk, hot-swap 2

Half-high

Notes:

1. Removable media include CD-ROMs and tapes. Installing hard disk drives in these bays is not recommended due to ESD and EMI issues.

2. If a hard disk drive is preinstalled, it is the startup (or boot) drive.

Table 3. Maximum Allowable Drive Sizes

SCSI Drives

Some drives have a special design called small computer system

interface, or “SCSI.” This design allows you to attach multiple drives to a single SCSI-2 connector.

Notes:

1. Any information about SCSI drives also applies to other SCSI devices, such as scanners and printers.

2. If you plan to install both internal and external SCSI devices, you must follow the instructions in “Connecting External

Options” on page 207, in addition to the instructions in this section.

A 16-bit (wide) SCSI cable connects each hot-swap backplane to an integrated SCSI-2 controller on the system board; and an 8-bit SCSI cable connects the CD-ROM drive to the 8-bit connector on the top backplane. The 8-bit cable connected to the CD-ROM drive has two empty connectors that you can use to support additional 8-bit SCSI devices in the upper-left front bays.


159


SCSI IDs

If you install additional SCSI devices, each SCSI device that is connected to the integrated SCSI-2 controllers needs a unique identification (ID) so that the controllers can identify the devices and ensure that different devices do not attempt to transfer data at the same time. If you need to set IDs for SCSI devices, refer to the instructions that come with those devices.

The SCSI ID for the preinstalled CD-ROM drive is set to 5. The

SCSI ID for the backplane is set to 6. The SCSI ID for the SCSI-2 controller is set to 7.

Your server automatically sets SCSI IDs for hot-swap hard disk drives, according to the jumper settings on the SCSI-2 backplanes.

The server uses the hard disk drive SCSI IDs to send status information to the indicator lights above each hot-swap bay.

Table 4 shows the SCSI IDs that the backplanes behind bays 1 to 12 assign for hot-swap hard disk drives.

Bay 1

ID 8

2

9

3

10

4

11

5

12

6

13

Table 4. Automatically Assigned SCSI IDs

7

8

8

9

9

10

10

11

11

12

12

13

To resolve a hard disk drive SCSI ID conflict, you can change the default ID addresses of the drives by changing the jumper settings on the SCSI backplane. The SCSI ID must be unique for each drive that you connect to each backplane.

Each of the two SCSI backplanes in the server supports six of the hot-swap bays. The top six hot-swap drives (in bays 1 through 6) connect to the upper backplane. The lower six drives (in bays 7 through 12) connect to the lower backplane.

160



The following illustration shows a SCSI drive backplane.

0 1 2

3 4 5

The connectors on the backplane are:

.1/ J4 SCSI ID jumper block


.3/ J8 Fast SCSI ID connector

.4/ J10 Power and ground from power distribution board

.5/ J15 Fast/Wide SCSI connector

.6/ J2 LED connector for drives 0, 1, and 2


.8/ J11 Multiprocessing-bus connector


161


Table 5 shows the SCSI IDs that you can use for hot-swap drives.

Table 5. SCSI IDs for Hot-Swap Drives

J3

Pins

1-2

J4

Pins

1-2

Bay 1 or 7

0

Bay 2 or 8

1

Bay 3 or 9

10

Bay 4 or 10

3

Bay 5 or 11

4

1-2

2-3

2-3 2

2-3

2-3

1-2 2

0

8

1

9

2

2

3

11

4

12

8 9 10 11 12

Notes:

1. See “Setting SCSI IDs for External Devices” on page 209 for rules about setting SCSI IDs for devices.

2. This is the default jumper setting.

13

Bay 6 or 12

13

5 1

5 1

The processing sequence for SCSI devices is set through the

SCSISelect Utility program (refer to the SCSI Software User's Guide for more information). The sequence proceeds from the lowest SCSI

ID to the highest (0 to 6, then 8 to 15).

Termination (Internal SCSI Devices)

The devices at both ends of the SCSI bus must be terminated. If you attach SCSI devices (internal or external), you must terminate the last device in the chain.

Note: All of the preinstalled hot-swap drives in your server have automatic termination.

If you attach internal SCSI devices to one of the SCSI-2 internal connectors, you must terminate the last internal device on the bus

(cable) and disable the termination on the other devices connected to the internal SCSI controller. The SCSI-2 controller is already terminated.

162



Refer to the instructions that come with the SCSI device for more information about termination. Refer to the User's Reference for additional information about your server's SCSI subsystem.

Preinstallation Steps (All Bays)

Before you install drives in your PC Server 704, verify that you have all of the cables, drive trays, and any other equipment specified in the documentation that comes with the internal drive. You might also need to perform certain preinstallation activities. Some of the steps are required only during the initial installation of an option.


Be sure you have:



Read the documentation that comes with the internal drive.

Opened the server cover (see “Preparing to Install Options” on page 78).

1. Choose the bay in which you want to install the drive.

2. Touch the static-protective bag containing the drive to any unpainted metal surface on the server; then, remove the drive from the bag.

Devices

Static


163


3. Check the instructions that come with the drive, or contact your

IBM reseller or IBM marketing representative to see if you need to set any switches or jumpers on the drive, or if you need to attach a tray to the drive.

Notes: a. The SCSI ID on the CD-ROM is preset to 5.

b. The SCSI ID for the hot-swap backplanes is preset to 6.

c. Automatic SCSI ID settings apply only to hot-swap hard disk drives.

What to do next?

Installing a 5.25-inch removable-media drive? — Go to

“Installing a 5.25-inch Removable-Media Drive” on page 165.

Installing a hot-swap drive? — Go to “Installing a Drive in a

Hot-Swap Bay” on page 173.

164



Installing a 5.25-inch Removable-Media Drive


Be sure you have:

Removed the server left side cover

Unlocked and opened the short bay door

Prepared the drive for installation (see “Preparing to Install

Options” on page 78 and “Preinstallation Steps (All Bays)” on page 163).

Notes:

1. Installing hard disk drives in these bays is not recommended.

The hard disk drives generate EMI. In addition, a hard disk drive in any of these bays is more susceptible to ESD.

2. System EMI integrity and cooling are both protected by having drives installed in the bays or filler panels and EMI shields covering the bays. When you install a drive, save the panel and shield.


165


To install a removable-media drive in the upper-left front bays, do the following steps:

1. Remove the filler panel from the bay in which you plan to install the drive: a. Press the two panel frame release tabs.1/, located between the front edge of the cardcage and the metal flange (the tab locations are pinpointed but not shown at .1/ in the following figure).

b. Swing the frame out to the right; then, remove it from the chassis by disengaging the hinge tabs at the right edge of the frame (at .2/ in the following figure).

2

1 c. Place the filler panel frame face down on a soft surface to prevent marring the front of the frame unit.

166



2. Remove the screws .2/ and filler panel .1/ from the bay in which you plan to install a drive. Save the panel and screws for later use.

1

2


167


3. Remove the metal EMI shield from the bay opening: a. At the left side of the shield, push the tabs .1/ slightly to the right while pulling out.

b. Pull the right edge of the shield out from the chassis slot

.2/. Save the shield to reuse if you remove a drive from a bay later and do not reinstall one.

4. Remove the drive from the static-protective bag and place it on a static-protective surface.

5. Set any jumpers or switches on the drive according to the documentation that came with the drive.

6. Go to Table 12 on page 286 to record the drive location and the

SCSI ID; then, return here to determine your next step.

168



7. Attach the plastic snap-in slide rails and an EMI/ESD grounding clip to the drive: a. Attach plastic snap-in slide rail B .2/ to the left side of the drive, using two screws .4/ of the appropriate size and length.

b. Install the grounding clip under the screw head near the front of the drive, as shown in .3/.

c. Attach slide rail A .1/ to the right side of the drive, using two screws of the appropriate size and length.

Note: The screws are included in the drive accessory kit that came with your server.

1

2

4

3

8. Place the drive so that the plastic side rails engage in the bay guide rails. Push the drive into the bay until the rails lock in place.


169


9. Connect a signal cable .1/ to the back of the drive. If a narrow

SCSI cable is already connected to devices in the 5.25-inch drive bays, add your drive to the cable. Otherwise, install a standard

50-pin ribbon cable: connect this cable to connector J8 (on the lower backplane for the 5.25-inch drive bays) and to the drive.

10. Connect a power cable .2/ to the back of the drive. Power cables for removable-media drives come with your server. The connectors are keyed and can be inserted only one way.

1

2

170



11. Route the cables for your 5.25-inch drive as shown in the following example illustration.

1

2

3

4

.1/ Power cable

.2/ Connector J8 on upper SCSI backplane

.3/ Narrow SCSI cable

.4/ Removable-media drive at end of narrow SCSI cable


171


12. If you are installing another 5.25-inch drive, return to step 2 on page 167. Otherwise, continue with the next step.

13. Reinstall the filler panel frame: a. Align the hinge tabs at the right edge of the filler panel frame with the corresponding slots in the chassis.

b. Swing the panel frame to the left until it latches.

14. When you have no more options to install, run the System

Configuration Utility program to specify that the drive is installed in the system. If your server has a RAID adapter installed, refer to the RAID adapter documentation for details about configuration requirements. Record the RAID configuration information in the appropriate tables in “Installed

Device Records” on page 280.

What to do next?



172



Installing a Drive in a Hot-Swap Bay


Be sure you have:




Opened the right front exterior door (see “Preparing to

Install Options” on page 78 and “Preinstallation Steps (All

Bays)” on page 163).

Unlocked any padlock securing the EMI metal panel, and remove the lock.

Notes:

1. The right-hand bays support hot-swap drives only.

2. You do not have to turn off the server to install hot-swap drives in these bays. However, you must turn off the server when performing the steps that involve installing or removing cables.


173


To install a drive in a hot-swap bay, do the following steps:

1. Open the EMI metal panel, using the three thumbscrews.

2. Grasp the plastic lever on an empty carrier and pull the lever toward you.

3. Remove the empty carrier .2/ from the bay .1/.

2

1

The SCSI IDs (0–5) for the hot-swap drive connectors on the backplane are shown in the following illustration.

0 1 2

3 4 5

174



4. Remove the drive from its static-protective bag and place it on a static-protective surface.

Devices

Static

5. Go to Table 12 on page 286 to record the drive model number and serial number.


175


6. Orient the drive .3/ so that the power and signal .4/ connectors are near the top surface of the drive; then, place the drive on the static-protective surface again.

7. Place the carrier .2/ on top of the drive.

8. Attach the carrier using four screws .1/ of appropriate size and length. The carrier includes EMI/ESD grounding clips .5/ that make contact with the drive through two of the screws.

Note: The screws are included in the drive accessory kit that came with your server.

1

2

5

3

4

176



9. Install the hard disk drive in the hot-swap bay: a. Align the drive/carrier assembly vertically so that it engages the guide rails in the bay.

b. Gently push the drive assembly into the bay until the drive connects to the backplane.

c. Push the plastic lever to the right until it locks around the small metal posts.

10. Close the EMI metal panel and secure it with the three thumbscrews.

11. To restrict access to the bays, insert and lock a padlock through the holes at the left edge of the EMI panel.

12. Check the hard disk drive status indicators to verify that the hard disk drives are operating properly. See “Identifying

Problems through Status Indicators” on page 258 for details.

13. If your server has a RAID adapter installed, refer to the RAID adapter documentation for details about configuration requirements. Record the RAID configuration information in the appropriate tables in “Installed Device Records” on page 280.


177


What to do next?


























178






179

Removing Internal Drives



Be sure you have:



Removed the front and side covers (see “Preparing to Install


Determined the correct location of a failed hard disk drive, if your server is a disk-array model, and your system indicates that a drive is defective (hot-swap drives only). See

“Removing a Hot-Swap Drive” on page 188 for details.

CD-ROM

Drive

Open Bays

Diskette Drive

12 Hot

Swap Bays

To remove a drive from the upper-left front bays, go to “Removing a 5.25-Inch Removable-Media Drive” on page 181.

To remove a drive from the hot-swap bays, go to “Removing a

Hot-Swap Drive” on page 188.

180



Removing a 5.25-Inch Removable-Media Drive


Be sure you have:

Removed the server left side cover


Prepared the drive for installation (see “Preparing to Install

Options” on page 78 and “Preinstallation Steps (All Bays)” on page 163).

Diskette Drive Bay

Removable Media

Bays

Hot Swap Bays


181


Notes:

1. Installing hard disk drives in these bays is not recommended.

The hard disk drives generate EMI. In addition, hard disk drives in these bays are more susceptible to ESD.

2. System EMI integrity and cooling are both protected by having drives installed in the bays or filler panels and EMI shields covering the bays. When you install a drive, save the panel and shield.

To remove a removable-media drive from the upper-left front bays, do the following steps:

1. Identify the drive that you plan to remove.

2. Disconnect the signal .1/ and power .2/ cables from the back of the drive.

1

2

182



3. Remove the panel frame: a. Press the two panel frame release tabs, located between the front edge of the cardcage and the metal flange (the tab locations are pinpointed but not shown at .1/ in the following figure).

b. Swing the frame out to the right; then, remove it from the chassis by disengaging the hinge tabs at the right edge of the frame (at .2/ in the following figure).

2

1 c. Place the filler panel frame face down on a soft surface to prevent marring the front of the frame unit.

4. Press the ends of the snap-in slide rails toward the drive until they release the bay guide rails.

5. Slide the drive out the front of the bay, and place it on a static-protective surface.

6. Remove the two screws that hold the grounding clip and each of the plastic snap-in slide rails to the side of the drive.


183


7. Place the drive in a static-protective bag and store it in a safe place.

Devices

Static

8. If you are not reinstalling the same or another drive, install a metal EMI shield to cover the empty bay: a. On the right edge of the shield, engage the single tab in the chassis slot. Make sure that the upper and lower tabs lie flat against the outside of the chassis.

b. Push in the left side of the shield until the tabs snap into place.

184



9. Cover the empty bay with a filler panel: a. Use two screws .1/ to install a filler panel .2/ in the corresponding opening in the filler panel frame.

1

2 b. Align the hinge tabs (the tab locations are pinpointed but not shown at .1/ in the following figure) at the right edge of the filler panel frame .2/ with the corresponding slots in the chassis.

c. Swing the panel frame to the left until it latches.

2

1


185


10. Go to Table 12 on page 286 to update the drive information; then, return here to determine your next step.

11. Reinstall the side cover (see “Installing the Side Covers” on page 203).

12. Close and lock the front bay door.

13. When you have no more options to install, run the System

Configuration Utility to specify that the drive is not installed in the system. If your server has a RAID adapter installed, refer to the RAID adapter documentation for details about configuration requirements. Record the RAID configuration information in the appropriate tables in “Installed Device Records” on page 280.

What to do next?












186









Removing a hot-swap drive? — Go to “Removing a Hot-Swap

Drive” on page 188.












187


Removing a Hot-Swap Drive

Notes:

1. To locate the hot-swap bays, see the first illustration given under “Removing Internal Drives” on page 180.

2. You do not have to turn off the server to remove a drive from the hot-swap bays.

3. Refer to the RAID adapter documentation for additional information about hot-swap drives.

Each drive has three indicator lights visible at the front of the server. Check the individual indicator lights to determine which drive is faulty and needs to be swapped out. To locate these lights, see the following illustration.

CD-ROM

In-Use

Light

Diskette In-Use

Light

Power On Light

Power Failure Light

Cooling Failure Light

Drive Failure Light

Information Panel

Hard Disk

Fault

Hard Disk

In-Use

Hard Disk

Power-On

188



Note: Before you hot-swap a drive, make sure it is defective. If you partially or completely remove a good drive instead of a defective one, your server might lose valuable data.

This situation is especially relevant if you have a RAID adapter installed and you assigned RAID level 1 or 5 to the logical drives in your disk array. However, the RAID adapter can rebuild the data that you need, provided that certain conditions are met. Refer to the RAID adapter documentation for further details.

Table 6 describes the lights that indicate the status of the hard disk drives in the server.

Table 6. Hard Disk Drive Status Indicators

Indicator

Light

State Description

Hard Disk

Power-On

Hard Disk

In-Use

Hard Disk

Fault

Hard Disk

Fault

Continuously on (green)

Flashing

(green)

Continuously on (amber)

Flashing

(amber)

Hot-swap drive is present. Power is being applied to the drive.

Hot-swap drive activity is occurring. Data is being read from or written to the drive.

Power is being applied to the drive.

Hot-swap drive has a fault. The indicator light stays on until the

RAID adapter clears it.

Rebuild is in process. Do not remove the drive.

Note: When the indicator light indicates a drive fault, you can replace a hot-swap drive without turning off the server.


189


To remove a drive from the hot-swap bays, do the following steps:

1. Find the defective drive that you plan to remove.

2. Ensure that you have selected the correct drive for removal by verifying that the amber indicator light above the drive is illuminated.

3. Grasp the plastic lever on the drive carrier and pull the lever toward you.

4. Remove the drive carrier .2/ from the bay .1/ and place it on a static-protective surface.

2

1

5. If you are not installing or removing another hot-swap drive, continue with the next step.

6. Go to Table 12 on page 286 and update the drive information; then, return here.

7. Remove the drive from the carrier: a. Remove the four screws that hold the drive to the carrier.

Save the screws for later use.

190


Removing Internal Drives b. Remove the carrier from on top of the drive.

c. Place the drive in a static-protective bag and store it in a safe place.

Devices

Static d. If you are installing another drive in the carrier, go to step 4 on page 175. Otherwise, continue with the next step.

8. Push the plastic lever to the right until it locks around the small metal posts.

9. Close the EMI metal panel and secure it with the three thumbscrews.

10. To restrict access to the bays, insert and lock a padlock through the holes at the left edge of the EMI panel.

11. If your server has a RAID adapter installed, refer to the RAID adapter documentation for details about configuration requirements. Record the RAID configuration information in the appropriate tables in “Installed Device Records” on page 280.

12. If you are removing another hot-swap drive, return to step 1 on page 190.

13. If you are installing another hot-swap drive assembly, slide the drive assembly vertically into the target bay until the drive connects to the backplane, and move the lever to the locked position.

14. If you are replacing an empty drive carrier in the bay, slide the drive carrier into the target bay until it is approximately level with the front of the bay; then, push the plastic lever to the right until it locks around the small metal posts.


191


What to do next?


















Removing a 5.25-inch removable-media drive? — Go to

“Removing a 5.25-Inch Removable-Media Drive” on page 181.







192








193

Adding Power Supplies



Be sure you have:





9

CAUTION:


Your server comes with two nonredundant power supplies. You may add a third power supply to generate redundant power. After you install power supplies, check the power-supply status indicators to verify that the power supplies are operating properly. See

“Identifying Problems through Status Indicators” on page 258 for details.

194



To add a power supply, do the following steps:

1. Locate the cover on the power-supply bay (at the back of the power-supply chassis).

2. Remove the four screws from the cover.

3. Remove the power-supply cover and save for future use.

4. Support the power supply with the handle .3/ on the back.

5. Slide the new or replacement power supply into the chassis.

6. Install the four screws (.2/ in the following figure) to secure the power supply.

7. Connect the AC power cord to the back of the chassis. A spring-loaded interlock at the AC receptacle .1/ prevents the power supply from being removed unless the power cord has been removed.

8. Align the power-supply cover with the power-supply bay opening.

9. Place the cover over the bay.

10. Reinstall the screws that you removed from the power-supply cover.


195


What to do next?

























196


Removing Power Supplies


Before you begin, be sure you have:





9

CAUTION:


To remove a power supply, do the following steps:

1. Locate the cover on the power-supply bay (at the back of the power-supply chassis).

2. Remove the four screws from the cover.

3. Remove the power-supply cover and save for future use.


197


4. Unplug the power cord from the back of the chassis. A spring-loaded interlock at the AC receptacle .1/ prevents the power supply from being removed unless the power cord has been removed.

5. Remove the four screws .2/ and store them in a safe place.

6. Grasp the handle .3/ on the power supply; then, slide it out of the chassis.

7. Place the power supply in a static-protective container and store it in a safe place.

8. Align the power-supply cover with the power-supply bay opening.

9. Place the cover over the bay.

10. Reinstall the screws that you removed from the power-supply cover.

198



What to do next?


























199

Security Procedures

Security Procedures

Your server is equipped with security features to help prevent theft or unauthorized use of your server. Your User's Reference contains a complete explanation of these features. To use or change some of these features, you might need to remove the server cover.

Two types of system passwords are available to prevent unauthorized access to your server. These are the administrative and user passwords. They are described in detail in your User's

Reference. To set or change these passwords and other security-related parameters, follow the instructions given in

Chapter 3, “Configuring Your Server” on page 39.

200


Installing the Top Cover

Completing the Installation

To complete your installation, you must reinstall the top and side covers, and reconnect all the cables that you disconnected in

“Preparing to Install Options” on page 78. Follow the instructions in this section.

Installing the Top Cover


Be sure you have:





12


To install the server top cover, do the following steps:

1. Before installing a side cover, make sure that you have not left loose tools or parts inside the server. Check that all cables, adapters, and other components are installed and seated correctly.

2. Lower the cover with the front edge about one inch back from the bezel edge. The leading corners of the cover should be outside the chassis metal.

3. Pull the cover toward the back slightly to make sure that it is aligned correctly.


201

Installing the Top Cover

4. Slide the front edge of the cover forward under the edge of the bezel.

or less

5. Attach the three screws that you removed in step 1 on page 83 to the back edge of the top cover. Tighten the screws firmly.

202


Installing the Side Covers

Installing the Side Covers


Be sure you have:





11

Attention : For correct cooling and airflow, always replace the top and side covers before turning on the server.

Operating the server with the covers removed might damage server components.

12


Note: You must install the top cover before you can install the side covers.

To install either of the server side covers, do the following steps:

1. Before installing a side cover, make sure that you have not left loose tools or parts inside the server. Check that all cables, adapters, and other components are installed and seated correctly.

2. Align the cover so that the padlock slot at the back edge fits over the loop at the back edge on the chassis.


203


3. Align the top and bottom rows of tabs on the cover with the slots in the chassis; then, carefully push the cover inward.

4. Slide the cover toward the front of the server, so that the tabs engage firmly in the slots.

5. Attach the three screws .1/ that you removed in step 2 on page 81 to the back edge of the side cover. Tighten the screws firmly.

6. To prevent unauthorized access inside the server, purchase and install two padlocks .2/, using the loop at the back of each side cover.

204



7. Connect all cables to the back of the server; then, plug all power cords into properly grounded electrical outlets.

Notes: a. If you are in the United Kingdom and have a modem or fax machine attached to your server, reconnect the telephone line after you plug in the power cords.

b. If necessary, you can refer to the system-board layout in

“The System Board” on page 288 for connector locations.


205


What to do next?



No external options to install?

– If you installed options during the initial setup of your server, go to “Installation Checklist” on page 37 to complete the installation procedure; then, return here.

– If you installed hot-swap drives, you might need to update your server configuration parameters.

– If you removed memory modules or internal drives, you must run the Setup program. See Chapter 3, “Configuring

Your Server” on page 39 for instructions.

– If you removed an ISA or EISA adapter, you must run the

System Configuration Utility program. See Chapter 3,

“Configuring Your Server” on page 39 for instructions.

– Device drivers to install? (The instructions that come with the option will tell you if device drivers are required and how to install them.) If you do not need to install any device drivers or configure the system, your server is ready to use.

206


Connecting External Options





To connect external options (printer, scanner, SCSI devices, and so on) to your PC Server 704, see the documentation that comes with the options.

Connecting External SCSI Devices

The IBM PC Server Enterprise Storage Expansion Enclosure is one of several SCSI storage enclosures that you can attach to the PC Server

704. If you want to attach this device to your server, use the PC

Server .8 mm to 68-Pin HD SCSI Cable.

Note: If your server has a RAID adapter installed, you can use the external connector on the RAID adapter to attach external devices. Otherwise, you must install an additional SCSI-2 adapter that has an external connector.


207


Cabling Requirements

A 16-bit (wide) SCSI cable connects each hot-swap backplane to an integrated SCSI-2 controller on the system board; and an 8-bit SCSI cable connects the CD-ROM drive to the 8-bit connector on the top backplane. The 8-bit cable connected to the CD-ROM drive has two empty connectors that you can use to support additional 8-bit SCSI devices in the upper-left front bays.

If you plan to install external SCSI devices, you must order an additional SCSI cable and a SCSI-2 adapter. That is, to use external devices, you must connect them to an optional SCSI-2 adapter, using a SCSI cable.

Each SCSI-2 integrated controller can support a total of 14 devices, provided that you do not exceed the maximum cable lengths. Refer to your RAID adapter documentation to determine the number of internal and external connectors, channels, and SCSI devices that your RAID adapter supports.

If you are using a SCSI data transfer rate greater than 5 MB per second, the maximum length of the SCSI bus (cable) must not exceed 3 meters (9.8 feet). If you are using a SCSI data transfer rate of 5 MB per second or slower, the maximum length of the SCSI bus cable must not exceed 6 meters (19.7 feet). These lengths apply to the combined lengths of the internal and external cables. Adhering to these standards ensures that your server operates properly.

Before you install external SCSI devices, you must have the correct external SCSI cables. The cables must have the proper connector for the SCSI-2 adapter on one end, and the proper connector for the first external device on the other end. To select and order the correct cables for use with external devices, contact your IBM reseller or IBM marketing representative.

208



Setting SCSI IDs for External Devices

You must set a unique SCSI ID for each SCSI device that is connected to a SCSI-2 controller, so that the SCSI-2 controller can identify the devices and ensure that different devices do not attempt to transfer data at the same time. Therefore, do not set the SCSI IDs for external devices to the values that you use for internal devices.

Refer to the instructions that come with the SCSI devices for more information about setting a SCSI ID.

Notes:

1. If you install a SCSI-2 adapter, you can use the same SCSI IDs that you use for the integrated SCSI-2 controllers.

2. The two integrated SCSI-2 controllers on the system board operate independently. Each controller can support a maximum of 14, 8-bit or 16-bit SCSI devices. The 16-bit devices support

SCSI IDs 0 to 15, and the 8-bit devices support SCSI IDs 0 to 7.

Your server automatically sets SCSI IDs for hot-swap drives. These

IDs are set according to the jumper settings on the hot-swap backplanes. The SCSI ID for the preinstalled CD-ROM drive is set to 5, the SCSI ID for the backplane is set to 6, and the SCSI ID for the SCSI-2 controller is set to 7. The processing sequence for SCSI devices is set according to their IDs.


209


Installation Procedure

To attach an external device:

1. Turn off the server and all attached devices.

2. Follow the instructions that come with the option to prepare it for installation and to connect it to the server.

3. Go to Table 13 on page 287 to record the type of external device that you installed and the location into which it is installed; then, go to “What to do next?” on page 211 to determine your next step.


Serial Connector

(Com 2)

Serial Connector

(Com 1)

Parallel Connector

Video Connector

PCI Expansion

Slots

EISA Expansion

Slots

Power Connectors

210



What to do next?

If you installed options during the initial setup of your server, go to “Installation Checklist” on page 37 to complete the installation procedure; then, return here.

If you installed hot-swap drives, you might need to update your server configuration parameters.

Go to Chapter 3, “Configuring Your Server” on page 39 to see if you need to configure your server.

Note: If your server has a RAID adapter installed, refer to the

RAID adapter documentation to see if you need to update your RAID configuration information; then, go to

Chapter 3, “Configuring Your Server” on page 39 for additional details about configuration.

If you removed memory modules or internal drives, you must run the Setup program. See Chapter 3, “Configuring Your

Server” on page 39 for instructions.

If you installed or removed an ISA or EISA adapter, you must run the System Configuration Utility program. See Chapter 3,

“Configuring Your Server” on page 39 for instructions.

Device drivers to install? (The instructions that come with the option will tell you if device drivers are required and how to install them.) If you do not need to install any device drivers or configure the system, your server is ready to use.


211


212



Chapter 5. Solving Problems

This chapter contains information to help you solve some of the simpler problems you might have with your IBM PC Server 704.

For more complex technical problems, see Chapter 6, “Getting Help,

Service, and Information” on page 269.


Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

213

Overview of the Diagnostic Tools

. . . . . . . . . . . . . . . . .

213

Power-On Self-Test (POST) . . . . . . . . . . . . . . . . . . . .

215

POST Beep Codes . . . . . . . . . . . . . . . . . . . . . . . . .

216

Test Programs . . . . . . . . . . . . . . . . . . . . . . . . . . . .

216

Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . .

217

Troubleshooting Charts

. . . . . . . . . . . . . . . . . . . . . .

218

Option Diskettes . . . . . . . . . . . . . . . . . . . . . . . . . .

218

About the Test Programs . . . . . . . . . . . . . . . . . . . . . . .

219

The Main Menu of the Diagnostic Diskette . . . . . . . . . .

220

Program Navigation . . . . . . . . . . . . . . . . . . . . . . . .

221

IntruderAlert

. . . . . . . . . . . . . . . . . . . . . . . . . . . .

225

Starting the Test Programs . . . . . . . . . . . . . . . . . . . . . .

225

Using the Module Tests . . . . . . . . . . . . . . . . . . . . . .

227

Changing Selected Tests in Test Groups . . . . . . . . . . . .

228

Creating Test Scripts . . . . . . . . . . . . . . . . . . . . . . . .

228

Test Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

229

POST Error Message Table

. . . . . . . . . . . . . . . . . . . . . .

232

SCSI Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

243

Beep Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

244

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . .

245

Troubleshooting the 100/10 PCI Ethernet Adapter . . . . . .

253


. . . . . . . . . . .

256

Identifying Problems through Status Indicators . . . . . . .

258

Checking the System for Damage . . . . . . . . . . . . . . . . .

261

After Dropping It . . . . . . . . . . . . . . . . . . . . . . . . . .

261

After Spilling Liquid on It . . . . . . . . . . . . . . . . . . . .

262

Installing Additional Test Programs

. . . . . . . . . . . . . . . .

263

Using the Utility Programs . . . . . . . . . . . . . . . . . . . . .

265

Formatting Diskettes . . . . . . . . . . . . . . . . . . . . . . . .

265

Using the File Editor . . . . . . . . . . . . . . . . . . . . . . . .

265

213

Overview of the Diagnostic Tools

Getting Started

If you are not familiar with the diagnostic tools and programs, continue reading this chapter; then, return here. If you are familiar with these topics, select the appropriate instructions from the following list:

To interpret an error message (for example, you have a 0370 on the screen), go to “POST Error Message Table” on page 232.

If you want to verify that the system is operating correctly, go to “About the Test Programs” on page 219.

For more information about a hardware failure (for example, keys on the keyboard not working) or a screen prompt, go to

“Troubleshooting” on page 245.

18

Attention: To avoid personal injury or damage to your system when following the procedures in this chapter, review and observe all safety and electrostatic precautions provided in the PC Server 704 Safety Information booklet.


System problems can be caused by hardware, software, or user error. (An example of a user error is pressing the wrong key.) You might be able to solve the problem yourself or provide helpful information to a service technician.

The following tools are available to help you identify and resolve hardware-related problems:

Power-on self-test (POST)

POST beep codes

Test programs

Error messages

Troubleshooting charts

Option Diskettes

214



Power-On Self-Test (POST)

Each time you turn on the system, it performs a series of tests that check the operation of the system and some options. This series of tests is called the power-on self-test, or POST. POST does the following:

Checks some basic system-board operations

Checks the memory operation

Starts the video operation peripherals are working

Detects and initializes ISA devices

Detects and configures EISA devices

Detects and configures PCI devices

Verifies that the diskette drive, hard disk drive, and other installed devices are working

Check the indicator lights on the front of the server and the back of the power supplies. Verify that all of the amber LEDs are off. If an amber LED is on, see “Identifying Problems through Status

Indicators” on page 258. Verify that all server devices are operating properly. If a device is not operating properly, ensure that it is not defective and is installed correctly. Replace defective devices and reinstall any device that is not installed correctly.

If POST finishes without detecting any problems, a single beep sounds and the first screen of your operating system or application program appears. If no operating system is installed, the system prompts you to insert a startable diskette. Insert a diskette, and install an operating system. Follow the directions in your operating-system documentation and on the screen. Also see

Chapter 2, “Installing Your Software” on page 27.

If POST detects a problem, an error message appears on your screen. A single problem can cause several error messages to appear. When you correct the cause of the first error message, the other error messages probably will not appear on the screen the next time you turn on the system.

Chapter 5. Solving Problems

215


POST Beep Codes

POST generates one or more beeping sounds to indicate that the tests detect an error.

One beep and the appearance of text on the monitor indicate successful completion of the POST. If the server halts before POST completes, one or more beeps are emitted to indicate that POST detects an error.

Test Programs

The QAPlus/PRO test programs, developed by DiagSoft, Inc. for

IBM, are the primary method of testing the IBM PC Server 704.

These programs require minimal interaction from you. You can use them to test the IBM components of the system and some external devices. The amount of time required to test all components depends on the number of components. The more optional adapters and devices you have attached to your system, the longer the testing takes.

If you cannot determine whether a problem is caused by the hardware or by the software, you can run the test programs to confirm that the hardware is working correctly.

The programs on the Diagnostic Diskette include the following:

Diagnostic Tests

The diagnostic tests identify most problems associated with the major components of your system. These programs test the system board, hard disk drives, diskette drives, CD-ROM drives,

RAM, serial and parallel ports, video adapter, printer, keyboard, and mouse.

Test options let you run groups of tests in a batch, specify parameters to use for each test (for example, video modes, port addresses, and so on), specify the number of passes you want to run (one to continuous), log the test results to a text format file, and save all test settings for future use.

These test programs also allow you to view the server configuration information. For example, you can view the

216



IRQ/DMA assignments, memory usage, device drivers, and so on.

Utility Programs

The Diagnostic Diskette also contains utility programs, such as an ASCII text editor and a diskette format program.

Error Messages

Error messages indicate that a problem exists; they are not intended to be used to identify a failing part. Troubleshooting and servicing of complex problems indicated by error messages should be performed by a trained service technician. Hardware error messages that appear on the screen can be text, numeric, or both.

Messages generated by your software—the operating system or application programs—generally are text messages, but they also can be numeric. Basically, there are four types of error messages.

These include POST error messages, diagnostic error messages,

POST beep codes, and software-generated messages.

POST Error Messages

POST error messages appear when, during startup, POST finds problems with the hardware or detects a change in the hardware configuration. A list of these error messages is given in “POST

Error Message Table” on page 232.

POST Beep Codes

POST beep codes are sounds emitted from the speaker, if POST finds a problem. One beep indicates the POST completed successfully. If the server halts while running POST, one or more beeps indicate that a problem was found by the POST. A list of the beep error codes is given in “Beep Codes” on page 244.


217


Diagnostic Error Messages

Diagnostic error messages appear when a test program finds a problem with a hardware option. Normally, these messages are text, but they can be numeric. The test programs will generate one of the following return codes:

0 A return code of “0” indicates that the device passed its test.

1

2 or higher

A return code of “1” indicates that the device failed its test.

A return code of “2” or higher indicates that the test stopped.

Software-Generated Error Messages

These messages appear if a problem or conflict is found by an application program, the operating system, or both. For an explanation of these messages, refer to the information that comes with your software package.

Troubleshooting Charts

The troubleshooting charts given in “Troubleshooting” on page 245 list symptoms of problems (for example, perhaps the symptom is

“the mouse is not working”), as well as steps to correct the problems.

Option Diskettes

An optional device or adapter might come with a diskette. Option

Diskettes usually contain diagnostic files or configuration files that the system needs to recognize and activate the option.

If your optional device or adapter comes with an Option Diskette, you might need to install some configuration (.CFG) files or diagnostic files (.EXE or .COM). See Chapter 4, “Installing Options” on page 73 for instructions on installing the configuration or see

“Installing Additional Test Programs” on page 263 for installing diagnostic files.

218


About the Test Programs


This section includes useful information about navigating through the test programs, as well as procedures for starting and stopping them. These programs are designed to test the IBM PC Server 704.

Non-IBM products tested with these programs might present misleading error messages or unexpected system responses. If you want to test a non-IBM product, refer to the information that comes with that product.

Note: You might need to install a wrap connector on your active parallel port to obtain accurate parallel-port test results. If you do not have a wrap connector, contact your IBM reseller or IBM marketing representative.


219


The Main Menu of the Diagnostic Diskette

The Main Menu is the starting point for all of the diagnostic tests.

It contains the following choices:

Diagnostics : When you select this choice from the Main Menu, the Diagnostics Menu appears. The Diagnostic Menu contains the following selections:

– Quick Check automatically checks the hardware configuration and builds a group of tests based on the configuration check. The diagnostic program then runs the tests for each of the devices or modules found during the configuration check. Upon completion of the Quick Check, you are prompted to: Press any key to continue.

Pressing any key at that point brings you back to the

Diagnostic Menu.

– Module Tests allow you to more rigorously test an individual module (or device such as a diskette drive) or specify a group of tests for several modules. In addition, you can specify how many times to run an individual test and how the test program should note and log any errors it finds. See “Using the Module Tests” on page 227 for more information about running the module tests.

– Options allows you to set or change defaults that affect the reporting, error logging, and presentation of the error information. For more information about the options available, see “Test Options” on page 229.

System Info : When you select this choice from the Main Menu, the System Info Menu appears. The System Info Menu allows you to view the server hardware and software configuration information. For example, you can view the IRQ/DMA assignments, memory usage, device drivers, and so on.

Reports : When you select this choice from the Main Menu, the

Reports Menu appears. The Reports Menu allows you to print the system information.

Utilities : When you select this choice from the Main Menu, the

Utilities Menu appears. The Utilities Menu provides access to additional programs on the Diagnostic Diskette. These utility programs include: RAM Chip Locator, the File Editor, and

220



Format Diskette. For more information about the File Editor, see “Using the File Editor” on page 265.

Exit : Select this choice to exit from the Diagnostic Diskette.

Program Navigation

You can maneuver within the test programs by typing the first letter of a menu choice, using the function keys, or using command-line options.

Using the Function Keys

You can use the following keys to maneuver within the test programs:

Enter

Down Arrow (

↓)

Up Arrow ( ↑)

F1

Esc

Selects an item, runs the test module, or runs the test.

Moves the cursor down.

Moves the cursor up.

Displays the appropriate Help information.

Use the Up Arrow ( ↑) or Down Arrow (↓) key to scroll through the information. Pressing F1 from within a Help screen provides a Help index from which you can select different categories. One of the important help categories is function key usage. Pressing Esc exits Help and returns to where you were previously.

Returns to the previous menu.

Additional keys are active in the Test Module Selection and Test

Group screens. These include:

Tab

Spacebar

F2

Moves the highlight bar (or cursor) to the test group (or moves to parameters).

Toggles modules on or off (or toggles tests on or off).

Displays current test results log.


221


F10

+

−

Displays the Local Menu when the Module

Tests Menu is displayed or from individual

Test Group test screens. Local Menu includes the following selections:

Test Options serves as a shortcut to accessing and changing the test options without having to back up through menus.

Single Test moves from the Module Test

Menu to the relevant Test Group window for test selection.

Next and Previous LUN changes from one

Logical Unit Number (LUN) or device to another (for example, HD1 to HD2, or

Base Memory to Extended Memory).

Displays next logical unit number (for example, COM1, COM2, or First

Microprocessor, Second Microprocessor, and so on).

Displays previous logical unit number.

222



Using the Command Line Options

The following Command Line Options allow you to define specific conditions for running the diagnostic programs at startup time.

At the operating system prompt, type QAPRO /XXX (where /XXX represents one of the following from the list below); then, press

Enter:

/B&W

/LOG= file

The /B&W option forces the program to load in black and white (monochrome) mode.

The /LOG=file option directs the test programs to start using a specified Error Log file.

/INT10

/O XXX

/OALL

The /INT10 option forces the test programs to use the Basic Input/Output System (BIOS) for screen writes.

The /OXXX option, where XXX=test group

(for example, MBD/MEM/VID/HDU/FDU

/KBD/COM/LPT, and so on), omits the designated test group from testing. (See

/I XXX for a list of valid test groups.)

The /OALL option omits all test groups from testing. (See /IXXX for more information.)

/I XXX The /IXXX option, where XXX=test group, includes the designated test group. When used in conjunction with the /OALL option, you can specify the tests that you want to include. These options are helpful if you have insufficient memory available to load all of the test programs simultaneously, or if you want to test specific test groups.

The valid test groups are:

LPT Parallel port

COM Serial ports

HDU Hard disk (IDE only)

FDU Diskette drive

VID Video

MBD System board


223


KBD Keyboard

PDV Pointing device or mouse

MEM Memory

SCU SCSI

CDR CD-ROM

SYS System information/Utilities

You can include this option multiple times.

For example, to run the keyboard, SCSI, and

CD-ROM test groups, type:

QAPRO.EXE /OALL /IKBD /ISCU /ICDR

/USRCONFIG= file The /USERCONFIG=file option tells the test programs to look for a user diagnostic configuration file other than the default

USERDIAG.CFG.

/SCRIPT= file[,R] The /SCRIPT=file[,R] option with the [,R] runs the selected script.

Note: You can use a “–” instead of a “/” as the command line switch.

224


Starting the Test Programs

IntruderAlert

Each time you start the diagnostic programs, IntruderAlert checks for damage to the Diagnostic Diskette. If a virus or program alteration is detected, the diagnostic programs will not load.

To suspend IntruderAlert and continue loading the diagnostic programs, press Esc.


To start the test programs from diskette:

Note: Use your backup copy of the Diagnostic Diskette to run the diagnostic programs.

1. Insert the backup copy of the Diagnostic Diskette into the primary diskette drive (usually drive A).

2. Turn on the system. The IBM PC Server 704 logo appears on your screen, followed by the system running POST. When

POST completes, QAPlus/PRO for IBM appears on your screen.

3. Press any key to continue. The Welcome window appears.

4. Press any key to continue.

Note: IntruderAlert starts and runs automatically after you press any key. If IntruderAlert detects a problem with the diagnostic diskette, it will automatically stop further testing. See “IntruderAlert” for more information.

5. Press Enter.

Several analysis programs start and run automatically. When they complete, the Main Menu appears.

6. Use the Up Arrow ( ↑) or Down Arrow (↓) key to move the highlight bar to your desired Main Menu selection.

7. Press Enter.

Note: To stop running a specific test or stop testing after you have started a test, press Esc while the test is running.

The test pauses at the first possible opportunity, and the

Skip/Abort Test Menu appears.


225


The Test Group Window

When you select Quick Tests or Module Tests from the Diagnostic

Menu, a Test Group window appears. (For Module Tests, if you press Tab, the window expands to a full screen.) The Test Group window shows the attributes, parameters, and selected tests of the corresponding Test Group. The diamond “ ♦” mark indicates a module or device selected for testing.

Test Group Specifications:

In the upper portion of the Test

Group window are the specifications for the related test group.

The following illustration is an example of the Test Group Window when the System Board is selected from the Module Tests Menu.

\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\\/\/\/\/\/\/\/\/\

QAPlus\PRO for ValuePoint v5.20 Copyright (c) 1989-1994 DiagSoft, Inc.

Main Menu

Diagnostics Menu

Module Tests Menu

( ) System Board

( ) Memory

( ) Video

- - - Hard Disks

( ) Floppy Disks

( ) Keyboard

( ) Com Ports

( ) Lpt Ports

- - - Pointer Device

- - - SCSI Devices

- - - User Diags

- - - CD-ROM Device

Run All Selected

System Board Test Group

CPU

NPU

: Pentium-5

: Pentium

BIOS : xxx

Bus Type: EISA

CMOS Clock/Calendar Present Ref Int 30

( ) CPU

( ) IC Data Paths

( ) Interrupt Controllers

( ) Interval Timer

( ) Refresh Interrupt

( ) CMOS RAM

( ) Clock/Calendar

( ) DMA Transfer

( ) NPU

( ) Speaker

F1:Help F2:Log F10:Local Menu

226



Using the Module Tests

To start the Module Tests from the Main Menu of the Diagnostic

Diskette:

1. Start the diagnostic programs. If you do not know how to do this, see “Starting the Test Programs” on page 225.

2. Select Diagnostic from the Main Menu; then, press Enter.

3. Select Module Tests, then press Enter. Use the Up Arrow ( ↑) or

Down Arrow (

↓) key to move the highlight bar from one selection to the next within the Module Tests menu.

4. To select or deselect a test, use the Spacebar (the Spacebar toggles your selection on or off). When you have selected a test, a ♦ appears next to the selection.

5. If you want to run all of the selected tests, you can do so by moving the highlight bar to the last choice, Run All Selected

Modules , then pressing Enter. If you want to run each test, one at a time, press Enter at the highlight bar of the desired selection.

Note: An asterisk (*) directly adjacent to an item indicates that running that test might damage your data. Make sure to back up all of your data before running the tests.

6. When you are done, press Esc to return to the Test Group window.

Note: As you move the highlight bar up or down the selection menu, the Test Group window to the right changes to correspond to the highlighted module.


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Changing Selected Tests in Test Groups

To add or remove a test from a Test Group:

1. In the Module Tests Menu, use the Up Arrow (

↑) or Down

Arrow (

↓) key to move the highlight bar to your selection.

2. Press Tab to move into the expanded Test Group window.

3. Move the highlight bar to the test you want to select or deselect.

4. Press the Spacebar at the highlighted test to toggle between select (indicated by a “ ♦”) and deselect.

Note: An asterisk (*) directly adjacent to an item indicates that running that test might damage your data. Make sure to back up all of your data before running the tests.

5. Press Enter.

Creating Test Scripts

Scripting allows you to select specific groups of tests, testing parameters, and options. You can then save your selections for later use as a test script.

To set up a test script:

1. Select Diagnostics from the Main Menu; then press Enter.

2. Select Module Tests; then press Enter.

3. Select the test groups and specific tests.

4. Select Save Script (the last item on the Options Menu).

5. Type in a file name. The test program automatically adds the extension “QA.”

6. To load and run the test program with this test setting, type:

QAPRO /SCRIPTFilename,R and then, press Enter.

Note: Adding the “,R” runs the tests listed in the named Test

Script. If this is omitted, the diagnostic program loads only the program with the test settings as previously saved in the chosen Script File.

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Test Options

Each option that appears on the Options Menu is briefly described below.

Halt on Error : The default is No. If you select Yes, you can resume testing after a halt by pressing any key. If you select

No , any error detected is logged (only if you enabled the Test

Log) and the program continues testing without halting.

Beep on Error : The default is No. If you select Yes, a beep sounds whenever the test program detects an error.

Lap Count : This option allows you to set the number of times to run each group of tests. The default setting is 1. You can enter a number from 0 to 10. The looping is controlled on a block basis, not on an individual test basis. Therefore, if you select tests A, B, and C and the Lap Count is set to 3, the test sequence is ABC/ABC/ABC.

Pause Control : You can choose to have the test programs pause between test modules and wait for you to press any key to continue. Also, you can choose to have the test program wait for a user response to indicate if the video tests pass. The default setting is Pause Between. The available choices are

Pause Between and No Pause. If you choose No Pause, the test programs continue testing without a pause from one video test to the next, and from one test module to the next.

Test Log : Allows you to select whether or not to do logging.

You can select one of the following five choices:

– No Logging

– COM1

– LPT1

– ASCII

– .DBF

No Logging is the only selection that turns off Test Log. The other four selections enable Test Logging.


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When Test Log starts, the test programs create a log with the following information:

– The date and time the log was opened

– The start and end times of each module tested and for each test selected for that module

– The results of testing

– The date and time that the log was closed

Disabling the Test Log writes the date and time to the Test Log along with a message that the log was closed. Any Test Log is automatically closed upon exiting the program.

If you enable Test Log, the hardware configuration is automatically entered at the beginning of the log.

If you select ASCII File, the test programs prompt you to type in the name of the Test Log file. The test programs automatically assign the extension .LOG to the file if you do not specify a file-name extension. The file is stored in ASCII text format. You can then examine the file with most word processors at a later time.

If you select .DBF File, the test programs prompt you to fill in the information on an Open DBF File screen. This creates a new file or opens an existing data base compatible file to insert new information on the current test machine. The Machine Type,

Serial Number, and Work Center lines identify the system that is being tested.

Note: If you plan to run hard disk tests and to do test logging, do the test logging on a drive other than the drive to be tested. If you log to a drive that is to be tested, the logging is disabled for the remainder of the test cycle.

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– Test Log Mode: This choice determines the amount of data to be logged after you select COM1, LPT1, ASCII, or .DBF.

The available options are LogAll or LogFail. LogAll logs all test information. LogFail logs only failures.

– Log Message Queue: Pressing F2 allows you to examine the test results to date via a Log Message Queue. This information is generated whether or not you select a Test

Log. It does not, however, allow you to examine previous

Test Logs.

Save Script : This choice enables you to save a custom test script. See “Creating Test Scripts” on page 228 for a more detailed description of scripting.


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POST Error Messages

POST Error Message Table

The following table shows error messages that might appear on the screen during the power-on self-test (POST).

Sometimes the first error to occur causes additional errors. In this case, the system displays more than one error message. Always follow the suggested action instructions for the first error message that appears.

POST error codes are also written to the PS/2-standard logging area in the Extended BIOS Data Area.

POST Message

0002

0010

0015

0016

0041

Description

The primary boot device could not be found.

Action: Make sure that all cables to the device are securely connected. Start the System Configuration Utility and check that the first startup device is specified correctly.

If the problem recurs, have the system serviced.

Cache memory failed.

Action: Have the system serviced.

The primary output device could not be found.

Action: Make sure that the cables to the device are securely attached, and that the device is specified correctly in the System Configuration Utility. If you find nothing wrong, but the problem remains, have the system serviced.

The primary input device could not be found.

Action: Make sure that the cables to the device are securely attached, and that the device is specified correctly in the System Configuration Utility. If you find nothing wrong, but the problem remains, have the system serviced.

The ID for an EISA device does not match the slot.

Action: Turn off the server, wait 30 seconds; then, turn the server on again. If the problem recurs, have the system serviced.

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POST Message

0043

0044

0045

0047

0048

0049

Description

The EISA configuration is not valid for the slot.

Action: Start the System Configuration Utility and check for conflicts. If the problem recurs, have the system serviced.

The EISA configuration is not assured!

Action:

If you have just added, removed, or changed the location of an EISA or an ISA adapter, start the

System Configuration Utility and update the configuration information. If the problem recurs, have the system serviced.

If you have not just added, removed, or changed the location of a device, run the test programs to identify the failing device. Then have the system serviced.

The EISA expansion board is not ready in the slot.

Action: Reseat the expansion board. If the problem recurs, have the system serviced.

The EISA CMOS configuration is not set.

Action:

If you have just added, removed, or changed the location of an EISA or an ISA adapter, start the

System Configuration Utility and update the configuration information. If the problem recurs, have the system serviced.

If you have not just added, removed, or changed the location of a device, run the test programs to identify the failing device. Then have the system serviced.

An error occurred in the EISA checksum.

Action: Turn off the system and wait 30 seconds; then, turn it back on. If the problem recurs, have the system serviced.

The EISA NVRAM is invalid.



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POST Message

0060

0070

0080

0083

0084

0085

0131

Description

The keyboard is locked. Please unlock it.

Action: Turn off the server; then, insert the System

Configuration Utility into the primary diskette drive.

When the password prompt appears, enter the administrative password.

The date and time have not been set.

Action: Run the Setup program to set the correct date and time. To start the Setup program, turn on the server, or press Ctrl

+Alt+Del to restart the server. When the

IBM logo screen disappears, press F1 quickly, when prompted, to enter Setup. If the problem recurs, have the system serviced.

An option ROM has a bad checksum.


The shadow of a PCI ROM failed.


The shadow of an EISA ROM failed.


The shadow of an ISA ROM failed.


Floppy drive A:

The system is not able to start the diskette in the drive. The diskette might be damaged, incorrectly formatted, or inserted incorrectly.

Action: Try another startable diskette. If the problem recurs, have the system serviced.

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0175

0176

0177

0178

0179

0180

POST Message

0132

0135

0140

0191

Description

Floppy drive B:

The system is not able to start the diskette in the drive. The diskette might be damaged, incorrectly formatted, or inserted incorrectly.

Action: Try another startable diskette. If the problem recurs, have the system serviced.


The floppy disk controller failed.

Action: Turn off the system and wait 30 seconds, then, turn it back on. If the problem recurs, have the system serviced.

The shadow of the server BIOS failed.


The CPU modules are not compatible.


The CPU failed. See Slot 1, CPU #1.








The server is attempting to start with a failed CPU.

Action: Run the test programs to determine the cause of the problem and the action to take. If the problem recurs, have the system serviced.

The CMOS battery has failed.

Action: Replace the real-time clock (see “Replacing the

Real-Time Clock” on page 137).


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POST Message

0195

0198

0289

0295

0297

0299

Description

The CMOS system options have not been set.

Action:

If you have just replaced the real-time clock on the system board, start the Setup program to set the correct date and time. If the problem recurs, have the system serviced.

If you have not just removed or replaced the real-time clock, have the system serviced.

The CMOS checksum is invalid.


A change in the memory configuration occurred. Installing memory incorrectly, such as not installing memory modules in matched sets, can cause this problem. It can also occur if a memory module is defective.

Action: Ensure that the memory modules are installed properly (see “Installing Memory-Module Kits” on page 113). If the modules are properly installed, run the test programs to determine the cause of the problem and the action to take. If the test programs do not find the problem, have the system serviced.

Address Line Short Detected.


The memory size has decreased.

Action:

If you have just removed memory from the server, start the System Configuration Utility. Save the new configuration information; then, restart the server. If the problem recurs, have the server serviced.

If you have not just removed memory, have the server serviced.

ECC Error Correction failed.

Action: Turn off the system and wait 30 seconds; then, turn it back on. If event logging is enabled, POST logs this event in nonvolatile flash memory. If the problem recurs, have the system serviced.

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POST Message

0301

0302

0310

0370

0373

0375

Description

ECC Single bit correction failed, Correction disabled.


An ECC double bit error occurred.


An ECC address failure occurred, in Partition #


An error occurred during testing of the keyboard and its controller.

Action:

Make sure that nothing is resting on the keyboard and pressing a key.

Verify that the keyboard cable is connected correctly to the keyboard and to the correct port on the system.

If you have just connected a new mouse or other pointing device, turn the system off and disconnect that device. Wait at least five seconds; then, turn on the system. If the error message goes away, replace the device.

If the problem recurs, have the system, keyboard, and cable serviced.

POST detected a stuck key on the keyboard.

Action: Make sure that nothing is resting on the keyboard and pressing a key. If the message recurs, have the system serviced.

The keyboard and the mouse have been swapped.

Action: Verify that the keyboard and mouse cables connected correctly to the correct ports on the server. If the message recurs, have the system serviced.


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POST Message

0380

0392

0430

0440

0441

0445

0446

0450

0451

Description

ECC SIMM failure, Board in slot #1 SIMM #

Action: Reseat the memory modules on the memory board.


ECC SIMM failure, Board in slot #2 SIMM #

Action: Reseat the memory modules on the memory board.


Timer Channel 2 Failure.


Gate-A20 Failure occurred.


An unexpected interrupt occurred in Protected Mode.


An error occurred in the Master Interrupt Controller.


An error occurred in the Slave Interrupt Controller.


An error occurred in the Master DMA Controller.


An error occurred in the Slave DMA Controller.


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POST Message

0452

0460

0461

0465

0467

0501

0510

0710

0711

Description

An error occurred in the DMA Controller.


An error occurred in the Fail-safe Time NMI.


An error occurred in the Software Port NMI.


An error occurred in the Bus Timeout NMI in Slot n.


A NMI error occurred in the Expansion Board in Slot n.


A PCI System Error occurred.


A PCI Parity Error occurred.


A System Board Device Resource Conflict occurred.


A Static Device Resource Conflict occurred.



239


POST Message

0800

0801

0802

0803

0804

0810

0811

0812

0815

Description

A PCI I/O Port Conflict occurred.


A PCI Memory Conflict occurred.


A PCI IRQ Conflict occurred.


The PCI Error Log is Full.


PCI ROM Not Found, May be OK For This Card: Bus nn,

Device nn, Function nn.

Action: None required. This message is for information only.

A Floppy Disk Controller Resource Conflict occurred.


A conflict occurred with the Primary IDE Controller Resource.


A conflict occurred with the Secondary IDE Controller

Resource.


A conflict occurred with the parallel port Resource.


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POST Message

0816

0817

0820

0900

0903

0905

Description

A conflict occurred with the Serial Port 1 Resource.


A conflict occurred with the Serial Port 2 Resource.


The expansion board in Slot n was disabled.


NVRAM Checksum Error occurred because NVRAM was cleared.

Action:



NVRAM Data is invalid because NVRAM was cleared.

Action:



NVRAM was cleared by resetting the system-board configuration switch S6A1-1.

Action:

If you have just reset the configuration switch

S6A1-1 on the system board, start the Setup program to set the correct date and time. If the problem recurs, have the system serviced.



241


POST Message

0982

0984

0985

0986

0987

Description

I/O Expansion Board NMI occurred in Slot n.

Action: Turn off the system and wait 30 seconds; then, turn it back on. If event logging is enabled, POST logs this event in nonvolatile flash memory. If the error message recurs, have the system serviced.

The Expansion Board in Slot n was disabled.


Fail-safe Timer NMI.

Action: Turn off the system and wait 30 seconds; then, turn it back on. If event logging is enabled, POST logs this event in nonvolatile flash memory. If the error message recurs, have the system serviced.

The Watchdog Timer caused a system reset.

Action: The system was automatically reset when the watchdog timer set by the operating system device driver expired, after a hardware or software failure. If event logging is enabled, POST logs this event in nonvolatile flash memory.

A bus timeout NMI occurred in Slot n.


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SCSI Messages

SCSI Messages

If your server has at least one hard disk drive, review the following information before having the system serviced.

Note: If your server has a CD-ROM drive but does not have a hard disk drive, ignore any message that indicates that the BIOS is not installed.

SCSI Messages

All

Description

One or more of the following might be causing the problem.

A failing SCSI device (adapter, drive, controller)

An improper SCSI configuration

Duplicate SCSI IDs in the same SCSI chain

An improperly installed SCSI terminator

A defective SCSI terminator

An improperly installed cable

A defective cable

Action: Verify that:

The external SCSI devices are turned on. External

SCSI devices must be turned on before the system.

The cables for all external SCSI devices are connected correctly.

The last device in each SCSI chain is terminated correctly. (See “SCSI Drives” on page 159 for more

SCSI chain information.)

The SCSI devices are configured correctly.

If the above are correct, run the diagnostics for additional information about the failing device. If the error recurs, have the system serviced.


243

Beep Codes

Beep Codes

One beep and the appearance of text on the monitor indicate successful completion of POST. When POST detects a fatal error, the tests stop, and the server emits one or more beeps. Beep codes are sounded in a series of individual beeps. The duration of each beep is constant.

3

4

5

6

7

8

9

2

1

Beep Code Chart for Server Startup

Beep Code Description

Refresh failure


10

Parity can't be reset


First 64k memory failure

Action: If you have just installed or removed memory modules or the memory board, make sure that all memory modules and the memory board are seated properly. If the problem recurs, have the system serviced.

Timer not operational


Processor failure


8042 gate a20 is off (v_mode)


Exception interrupt error


Display memory read/write error


ROM checksum error


Shutdown reg. read/write error


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Troubleshooting

Troubleshooting

You can use the troubleshooting charts in this section to find solutions to problems that have definite symptoms.

Look for the symptom in the left column of the chart. Instructions and probable solutions to the problem are in the right column of the chart.

In these charts, an X can be any alphanumeric character.

CD-ROM Drive

Problems

The CD is not working properly.

CD-ROM Drive Tray Not

Working

CD-ROM drive not recognized

Action

Clean the CD by wiping it with a soft, lint-free cloth, from the center of the CD to the outer edge. Do not clean in a circular pattern. This can cause loss of data.

If this does not correct the problem, clean the optical-head lens. Discs for cleaning the lens are available from your place of purchase.

If a problem still exists, have the system serviced.

The server must be turned on. If the system is on and the tray does not eject, insert the end of a paper clip into the small hole (to the left of the tray load and eject button) on the front of the CD-ROM drive. If the drive still does not work correctly, have the system serviced.

Use the System Configuration Utility to verify that the

CD-ROM drive is enabled and that the SCSI ID is set correctly.


245

Troubleshooting

Diskette Drive Problems

Diskette drive In-Use light stays on, or the system bypasses the diskette drive.

Action

If there is a diskette in the drive, verify that:

1. The diskette is good and not damaged. (Try another diskette if you have one.)

2. The diskette is inserted correctly (label up and metal-shutter end first) in the drive.

3. The diskette contains the necessary files to start the system.

4. The system is not in Secure mode.

5. The diskette drive is enabled (check the drive startup sequence setting in the Setup program).

6. Your software program is OK (see the Software

Problems troubleshooting chart provided later in this section).

7. Your drive startup sequence is set correctly (check the Boot Sequence setting in the Setup program).

If the diskette drive In-Use light stays on, or the system continues to bypass the diskette drive, have the system serviced.

Monitor Self-Tests Action

Some IBM monitors have their own self-tests. If you suspect a problem with your monitor, refer to the information that comes with the monitor for adjusting and testing instructions.

If you still cannot find the problem, have the monitor and system serviced.

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Troubleshooting

Monitor Problems

Wavy, unreadable, rolling, distorted screen, or screen jitter.

The monitor works when you turn on the system, but goes blank when you start some application programs.

Blank screen

Only the cursor appears.

Wrong characters appear on the screen.

Action

If the monitor self-tests show that the monitor is OK, consider the location of the monitor. Magnetic fields around other devices (such as transformers, appliances, fluorescent lights, and other monitors) can cause screen jitter or wavy, unreadable, rolling, or distorted screen images. If this happens, turn off the monitor. (Moving a color monitor while it is turned on might cause screen discoloration.) Then move the device and the monitor at least 305 mm (12 in.) apart. Turn on the monitor.

Notes:

1. The distance between monitors and diskette drives should be at least 76 mm (3 in.) to prevent diskette drive read/write errors.

2. Non-IBM monitor cables might cause unpredictable problems.

3. An enhanced monitor cable with additional shielding is available for the 9521 and 9527 monitors. See your IBM reseller or IBM marketing representative for information about the enhanced monitor cable.

If the problem recurs, have the monitor and system serviced.

Verify that the primary monitor cable is connected to the video port.

Be sure you installed the necessary drivers for the application.

Verify that:

1. The voltage-selection switch is set to the correct setting.

2. The system power cord is plugged into the system and a working electrical outlet.

3. The monitor is turned on and the Brightness and

Contrast controls are adjusted correctly.

4. The monitor signal cable is connected to the correct connector on the system.

If the items above are correct and the screen remains blank, have the system serviced.

Have the system serviced.



247

Troubleshooting

General Problems

Problems such as broken cover locks or indicator lights not working.

System continuously restarts.

Server does not respond to the Power On or Reset switch.

Action



Verify that the Power Disable Setting in the System

Configuration Utility is set to Enable, and that Secure

Mode is set to Disable.

If the Power On and Reset switches are set to Enable, and Secure Mode is set to Disable, have the system serviced.

Intermittent Problems

A problem occurs only occasionally and is difficult to detect.

Action

Verify that:

1. All cables and cords are securely connected to the rear of the system and attached options.

2. When the system is turned on, air is flowing from the rear of the system at the fan grill. If there is no air flow, the fan is not working. This causes the system to overheat and shut down.

3. The last external device in each SCSI chain is terminated correctly. (See “SCSI Drives” on page 159 for more information about SCSI terminators.)

If the items above are correct, have the system serviced.

Keyboard, Mouse, or Pointing-

Device Problems

All or some keys on the keyboard do not work.

Action

1. Make sure the keyboard cable is properly connected to the system.

2. Make sure that the system and the monitor are turned on.


248


Troubleshooting

Keyboard, Mouse, or Pointing-

Device Problems

The mouse or pointing device does not work.

Action

Verify that the mouse or pointing-device cable is securely connected and the device drivers are installed correctly.

Note: The pointing-device port is also known as the auxiliary-device port or mouse port.

If the problem recurs, have the system and the device serviced.

Memory Problems

The amount of memory displayed is less than the amount of memory installed.

Experiencing client dropoff due to heavy traffic on the server.

Action

Verify that:

1. The memory modules are seated properly.

2. Memory modules must be installed in pairs. See

“Installing Memory-Module Kits” on page 113 for more information.

If the above items are correct, have the system serviced.

Run the memory test program from your

Diagnostic Diskette (see “Starting the Test

Programs” on page 225). The system might have detected a bad memory module and automatically reallocated memory to enable you to continue to operate. If the memory tests fail, have the system serviced.

Increase memory. See “Installing Memory-Module

Kits” on page 113 for more information.


249

Troubleshooting

Option Problems

An IBM option that was just installed does not work.

An IBM option that used to work does not work now.

Action

Verify that:

1. The option is designed for the system.

2. You followed the installation instructions that were supplied with the option.

3. The option is installed correctly.

4. You have not loosened any other installed options or cables.

5. You updated the configuration information.

Whenever you change the memory or an option, you must update the configuration by running the

System Configuration Utility program (see

Chapter 3, “Configuring Your Server” on page 39).

If all of the above items are correct, start the test programs. If the test programs find no problem, have the system and the option serviced.

Verify that all of the option hardware and cable connections are secure.

If the option comes with its own test instructions, use those instructions to test the option.

If the items above are correct and the test programs found no problem, have the system and the option serviced.

If the failing option is a SCSI option, verify that:

1. The cables for all external SCSI options are connected correctly.

2. The last option in each SCSI chain, or the end of the SCSI cable, is terminated correctly. (See “SCSI

Drives” on page 159 for more information on SCSI terminators.)

3. All external SCSI options are turned on. External

SCSI options must be turned on before the system is turned on.


Parallel Port Problems

The number of parallel ports displayed is less than the number of parallel ports installed.

Action

Verify that:

1. Each port is assigned a unique address.

2. The parallel-port adapter, if you installed one, is seated properly.


250


Troubleshooting

Serial Port Problems

The number of serial ports displayed is less than the number of serial ports installed.

Action

Verify that:

1. Each port is assigned a unique address.

2. The serial-port adapter, if you installed one, is seated properly.


Printer Problems

The printer does not work.

Action

Verify that:

1. The printer is turned on and is online.

2. The printer signal cable is connected to the correct serial or parallel-port on the system. (For the location of the serial or parallel port, see the User's

Reference.)

Note: Non-IBM printer cables might cause unpredictable problems.

3. You have assigned the printer port correctly in your operating system or application program.

4. You have assigned the printer port correctly using the Setup program.

If the items above are correct and the printer still does not work, run the tests described in the manual that comes with your printer. If the tests show the printer is OK, have the system serviced.


251

Troubleshooting

Software Problems

Is your software program OK?

Action

To determine if problems are caused by the software, verify that:

1. Your system has the minimum memory requirements needed to use the software. Refer to the information supplied with the software to verify memory requirements.

Note: If you have just installed an adapter or memory, you might have a memory address conflict (see “Configuration Conflicts” on page 61).

2. The software is designed to operate on your system.

3. Other software works on your system.

4. The software you are using works on another system.

If you received any error messages when using the software program, refer to the information supplied with the software for a description of the messages and solutions to the problem.

If the items above are correct and the problem remains, contact your place of purchase or service technician for help.

252


Troubleshooting the 100/10 PCI Ethernet Adapter

Troubleshooting the 100/10 PCI Ethernet Adapter

This section provides troubleshooting information for problems that might occur when the 100/10 PCI Ethernet adapter is installed in the server.

Network Connection Problems

If the adapter cannot connect to the network, check the following:

Make sure that the cable is installed correctly.

The network cable must be securely attached at all connections.

If the cable is attached but the problem persists, try a different cable.

If you set the Ethernet adapter to operate at 100 Mbps, you must use Category 5 cabling. Refer to the Hardware

Specifications and Cabling Information section in the help file for a list of recommended cables and information on how to install cabling.

If you directly connect two workstations (no hub), use a crossover cable. Refer to the Hardware Specifications and

Cabling Information section in the help file.

Check the LEDs on the rear of the Ethernet adapter.

The Ethernet adapter has three diagnostic LEDs beside the cable connector. These lights help indicate whether a problem exists with the connector, cable, or hub.

– The LNK LED illuminates when the adapter receives a LNK pulse from the hub. If the LED is OFF, there might be a bad connector or cable, or a problem with the hub. The

LNK LED is also OFF when you run the diagnostic tests in the Setup program.

– The ACT LED illuminates when the adapter detects read or write activity on the network, even when there is no activity on the adapter. If the ACT LED is not on, make sure that the hub and network are operating and that the correct drivers are loaded.

– The 100 LED illuminates when a 100 Mbps connection is established.


253


Make sure that you are using the correct drivers.

Check for operating system-specific causes for the problem.

Test the adapter.

Select Test adapter from the Main Menu on the Ethernet adapter Configuration and Drivers diskette. How you test the adapter depends on which operating system you are using (see

“Configuring Other Network Adapters” on page 71).

100/10 PCI Ethernet Adapter Troubleshooting Chart

You can use the following troubleshooting chart to find solutions to

100/10 PCI Ethernet adapter problems that have definite symptoms.

Adapter Problem

The Setup program reports the adapter's interrupt as

“0” or “255.”

The Setup program reports

“No PCI Bus.”

Workstation stops running when loading drivers.

LNK LED does not light.

The ACT LED does not light.

Action

The PCI BIOS is not configuring the adapter correctly.

The PCI BIOS is not configuring the adapter correctly.

Change the PCI BIOS interrupt settings.

Check the following:

Make sure that you have loaded the network drivers.

Check all connections at the adapter and the hub.

Use another port on the hub.

If you forced the duplex mode, make sure that you also force the speed to either 10 or 100.

Make sure that the hub port is configured for the correct speed (10 Mbps or 100 Mbps).

If you manually configured the duplex mode, make sure that you manually configure the speed also. See “Installing Multiple Adapters” on page 68 for more information.


Make sure that you have loaded the network drivers.

The network might be idle. Try sending data from this workstation.

Use another Ethernet adapter (see “Installing

Adapters” on page 143).

254



Adapter Problem

Data is corrupted or sporadic.

The Ethernet adapter stopped working when another adapter was added to the server.

The adapter stopped working without apparent cause.

Action

Make sure that you are using Category 5 cabling when operating at 100 Mbps.


Make sure that the cable is connected to the

Ethernet adapter.

Make sure that your PCI system BIOS is current.

Reseat the adapter (see “Installing Adapters” on page 143).


Reseat the Ethernet adapter or try a different connector.

Reinstall the device drivers (see your operating-system documentation and your

ServerGuide instructions, if you used

ServerGuide to install your operating system).

Use a different Ethernet adapter.


255

Troubleshooting Other Network Adapters


This section provides general troubleshooting information for problems that might occur when a network adapter is installed in the server. For more specific details about troubleshooting your network adapter, see your network-adapter documentation.

If the network adapter cannot connect to the network, or if the network adapter contains LEDs that do not work, check the following:

Make sure that:

– You installed the latest revision levels of the device drivers that came with the network adapter, as described in your operating-system documentation.

– The network adapter is seated firmly in the connector (see

“Installing Adapters” on page 143).

– You installed the correct network cable. (If you need information about selecting the correct cable, contact your

IBM reseller or IBM marketing representative.)

– The network cable is securely attached at all connections. If the cable is attached correctly but the problem persists, try a different cable.

Check for operating-system-specific causes for the problem.

Refer to your operating-system documentation and your network-adapter documentation.

Test the network adapter. The adapter test requirements depend on which operating system you are using. Refer to your operating-system documentation and your network-adapter documentation for details.

If the network adapter fails during testing, remove it (see

“Removing Adapters” on page 151) and install another network adapter as described in “Installing Adapters” on page 143.

256


Troubleshooting Other Network Adapters

Network Adapter Troubleshooting Chart

You can use the following troubleshooting chart to find solutions to network-adapter problems that have definite symptoms.

Adapter Problem

The Setup program reports the network adapter's interrupt as “0” or “255.”

The Setup program reports

“No PCI Bus.”

The server stops running when loading device drivers.

Data is corrupted or sporadic.

The network adapter stopped working when another adapter was added to the server.

The network adapter stopped working without apparent cause.

Action

The PCI BIOS is not configuring the network adapter correctly.

The PCI BIOS is not configuring the network adapter correctly.

Change the PCI BIOS interrupt settings.

Make sure that you are using the correct types of cables.


Make sure that the network cable is connected to the network adapter.

Make sure that your PCI system BIOS is current.

Reseat the network adapter (see “Installing



Reseat the network adapter or try a different connector.

Reinstall the device drivers (see your operating-system documentation and your network-adapter documentation).

Use a different network adapter (see “Installing



257

Troubleshooting

Identifying Problems through Status Indicators

Status indicators on the server can help to identify problems with some system components such as power supplies and hot-swap drives.

Power Supply Status Indicators

To recognize the state of the power supply, you must examine the following indicators:

Green Power-on LED on the front of the server

Amber Power-fail LED on the front of the server

Power Supply OK LED on the back of the power supply

Current OK LED on the back of the power supply

When the server is lightly loaded, that is, when some of the adapter slots and drive bays are not filled, the power supply might continue to function properly, even when the status indicators show a problem.

258


Troubleshooting

The following table describes the power-supply status conditions that the LEDs indicate.

Power Supply OK

LED

Power Supply

Current OK

LED

Off 1

Status

Off

On

Off

1

Off

On

The power supply has shut down. This occurs when the voltage is too high, when a fan fails, or when the power supply becomes too hot.

The voltage to the power supply is low.

Because the power supply can meet the present system requirements, the power supply continues to run.

The power supply has failed. The present system power requirements are too low to cause the power supply to shut itself down.

On

Notes:

On The supply is on and OK.

1. The Power-on indicator on the front of the server is not lit.

2. The Power fail indicator on the front of the server illuminates when either power supply LED is not lit.

Hot-swap Drive Status Indicators

You can use the status LEDs above each of the hot-swap drive bays to obtain status information for the drive in the bay.

Power On LED (Left Green LED): A SCSI drive is present in the bay, and the power is on.

Drive In-Use LED (Center Green LED): The server is writing to or reading from the hard disk.

Drive Fault LED (Amber LED): The SCSI drive is faulty. In a disk-array model, this amber LED blinks when the drive is part of a disk array and is being rebuilt.


259

Troubleshooting

The following table describes the SCSI drive status conditions that the LEDs indicate.

Status Power

On LED

On

On

Drive

In-Use

LED

Off

Blinking

Off

On

Off

Off

Off

Off

Drive

Fault

LED

Off

Off

On

Blinking slowly

Off

Hot-swap drive is present; power to the drive is on.

Hot-swap drive is present; power to the drive is on. The drive is in use.

The drive has a problem, and can be replaced.

Disk-array models only: The drive should not be replaced at this time. The drive has just been replaced, and the disk array is being rebuilt. Power to the drive is on.

No drive is installed in the bay.

If a drive is present, but the

LEDs are off, check the cable connections to the SCSI backplane.

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Checking for Damage

Checking the System for Damage

This section provides instructions on what to do if your system is damaged.

After Dropping It

Obvious damage:

Look for loose cables and obvious damage. If any cables are loose, reconnect them securely. If there is obvious damage to the system, have it serviced.

No obvious damage:

If you see no damage, turn on the system. If it works correctly, the system probably did not suffer any damage.

Note: To avoid personal injury or damage to your system, observe all safety and electrostatic precautions listed in “Safety

Information” on page v and the PC Server 704 Safety

Information booklet.

If it does not work correctly, turn off the system and check the adapters and memory modules to ensure that they are seated correctly. See Chapter 4, “Installing Options” on page 73 and follow the instructions for opening your system; then, reseat all adapters and memory modules.

If the system still does not work correctly, start the test programs and test the system. See “Starting the Test Programs” on page 225 for instructions.


261

Checking for Damage

After Spilling Liquid on It

If liquid gets on the keyboard:

1. Turn off the system.

2. Unplug the keyboard from the back of the system.

3. Turn the keyboard upside down to drain excess liquid.

4. Dry off the keyboard with a lint-free cloth.

After the keyboard is completely dry, plug it in and turn on the system. If it does not work correctly, have the keyboard serviced.

If liquid gets inside the monitor:

1. Turn off the monitor.

2. Turn off the system.

3. Unplug the monitor from the system and the electrical outlet.

4. Have the monitor serviced immediately.

If liquid gets inside the system:

1. Turn off the system and all attached devices.

2. Unplug the system from the electrical outlet and all attached devices.

3. Have the system serviced immediately.

262


Installing Additional Test Programs


You can add other test programs to the Diagnostic Diskette. These other programs are usually provided on the diskette that comes with a device. After you add the programs to the Diagnostic

Diskette, you can include information from the programs in the Test

Log.

Before the test programs can find these programs to run as the User

Diags test group, information about them must be included in a file called USERDIAG.CFG. This is an ASCII text file. It must include the following three items for each test to run:

Program Name (.COM and .EXE files only)

Test Description of the test to be run

Command-line parameters to be passed to the program identified in the first item of this list

Notes:

1. All of the information for a given test must be on a single line, and a semicolon (;) must separate the items on the line.

2. Make sure you press Enter at the end of each line of text in the USERDIAG.CFG file. This creates a carriage return line feed (CR LF) which is necessary for the User

Diagnostics to be found and executed.

3. If the program executable file is in a directory other than the QA directory (or other directory you have designated to contain the QA files), that directory must be listed in the PATH= section of the AUTOEXEC.BAT.

4. You can use a .CFG file other than USERDIAG.CFG if you use the command line “USRCONFIG=filename,” when running the diagnostic programs. For example, you might use: QAPLPRO /USRCONFIG=MYTESTS.CFG.


263


USERDIAG.CFG Example

An example USERDIAG.CFG file might look like the following:

Program Name

BBSMODEM.EXE;

TEST1.EXE;

TEST2.EXE;

TESTALL.EXE;

TESTALL.EXE;

TESTALL.EXE;

Test Description

9600 Baud 5 Line

Modem;

Generic 1;

Generic 2;

CMD 1;

CMD 2;

CMD 3;

1

2

3

Command-Line

Parameter

5

Note: You can have more than one command-line parameter for any given test.

When you view these tests on the Test Group window for the User

Diag test group, they appear as follows:

( ♦) 9600 Baud 5 Line Modem

( ♦) Generic 1

( ♦) Generic 2

( ♦) CMD 1

(

♦) CMD 2

(

♦) CMD 3

The diagnostic program automatically assigns a test number to each test. The test numbers start at 201 and continue upward as needed.

The numbers for the tests listed above are as follows:

202 9600 Baud 5 Line Modem

203 Generic 1

204 Generic 2

205 CMD 1

206 CMD 2

207 CMD 3

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Using the Utility Programs


The Diagnostic Diskette contains utility programs for formatting diskettes and editing.

Formatting Diskettes

To format a diskette within the diagnostic programs, select one of the following options:

Format A: high density

After selecting one of the above options to format a diskette, follow the instructions that appear on the screen.

Using the File Editor

The file editor allows you to modify text files. By modifying files, such as your AUTOEXEC.BAT or CONFIG.SYS files, you can improve the test system's performance and eliminate unnecessary lines of information in those files.

Note: Always make a backup copy on a self-starting diskette of the

AUTOEXEC.BAT and CONFIG.SYS files before making any changes.

The File Editor is an ASCII text editor that uses the following function keys:

Key Description

Arrows Use the arrow keys to move the cursor to the place in the text where you want to make changes.

Home To move the cursor to the start of the current line, press

Home once. To move to the beginning of the current screen, press Home twice. To move to the beginning of the file, press Home three times.

End To move the cursor to the end of the current line, press

End once. To move the cursor to the end of the current screen, press End twice. To move the end of the file, press End three times.


265


F2

F3

F4

F5

F6

F7

To be in search mode, press F2. You are prompted to enter the search word or words on a reverse highlighted line at the bottom of the File Edit Screen. After typing in the search word, press Enter.

To find the next occurrence of a search word, press F3.

To mark the start of a block of text (if you have not previously marked it), press F4. If you previously marked the block of text, pressing this key unmarks the text block.

To complete the block marking (started with F4), press F5.

If you did not previously press F4 to start marking a block of text, F5 is ignored.

To move an active (marked) block of text, first press F6 while the cursor is within the active block. Then, move the cursor to the new location where the active block is to be moved, and press F6 again. If there is no active block of text, F6 is ignored.

To copy an active (marked) block of text to the new location, move the cursor to the new location and press

F7. If there is no active block of text, F7 is ignored.

F8 To delete an active (marked) block of text, move the cursor within the active block and press F8. If there is no active text block, F8 is ignored.

F10 To save all changes and exit the file, press F10.

Insert Insert is the default text-editing mode of the File Editor.

To toggle between replace and insert modes, press Insert.

266



To access the File Editor:

1. Select File Editor from the Utilities Menu; then, press Enter.

2. Insert a diskette into drive A or drive B before selecting the file that you want to edit; then, select the file from the Files

Selection box.

3. Press Enter.

4. Make your changes.

5. When you are done, press F10 to update the file with the changes that you made, or press Esc to quit the editing process without saving the changes.

Note: When you are using the File Editor, you can press F1 to display all of the available keyboard functions.


267


268


Chapter 6. Getting Help, Service, and Information


If you need help, service, technical assistance, or just want more information about IBM products, you will find a wide variety of sources available from IBM to assist you. This section provides information about those sources.

Services available and telephone numbers listed are subject to change without notice.

Before You Call for Service

Many server problems can be solved without outside assistance, by using the online help or by looking in the online or printed documentation that comes with your server or software. Also, be sure to read the information in any README files that come with your software.

Most servers, operating systems, and application programs come with documentation that contains troubleshooting procedures and explanations of error messages. (For troubleshooting and error information about your PC Server 704, see “Troubleshooting” on page 245, “POST Error Message Table” on page 232, and “SCSI

Messages” on page 243. The documentation that comes with your server also contains information about the diagnostic tests that you can perform (see “Starting the Test Programs” on page 225).

If you suspect a hardware problem, run the diagnostic tests and make a note of any error messages you receive. Then look up the message in Chapter 5, “Solving Problems” on page 213, and take the appropriate action.

If you suspect a software problem, consult the documentation

(including README files) for the operating system or application program.

Using the HelpWare Support Family

IBM HelpWare is the solution for IBM PC service and support wherever IBM products are sold and serviced. Purchasing an IBM

PC hardware product entitles you to standard help and support during the warranty period. If you need additional support and

269

services, HelpWare provides a wide variety of extended services that address almost any need.

Using Electronic Support Services

If you have a modem, you can get help from several popular services. Bulletin boards and online information services provide assistance through question-and-answer message areas, live chat rooms, searchable databases, and more.

Technical information is available on a wide range of topics, such as:

Hardware setup and configuration

Preinstalled software

OS/2, DOS, and Windows

Networking

Communications

Multimedia

In addition, the latest device driver updates are available.

The IBM PC Company Bulletin Board System (BBS) can be reached

24 hours a day, 7 days a week. Modem speeds of up to 14 400 baud are supported. Long distance telephone charges might apply. To access the PC Company BBS:

In the U.S., call 1-919-517-0001.

In Canada:

– In Halifax, call 902-420-0300.

– In Montreal, call 514-938-3022.

– In Toronto, call 905-316-4255 or 416-956-7877.

– In Vancouver, call 604-664-6461 or 604-664-6464.

– In Winnipeg, call 204-934-2735.

Commercial online services that contain information about IBM products include:

CompuServe

Use the following GO words: APTIVA, IBMPS2, ThinkPad,

PowerPC, ValuePoint, IBMSVR, or IBMOBI.

PRODIGY

270


Use the Jump command; type IBM and select PC Product

Support.

America Online

Use the “Go to” keyword IBM Connect.

On the World Wide Web, the IBM Personal Computers home page has information about IBM Personal Computer products and support. The address for the IBM Personal Computer home page is: http://www.pc.ibm.com

Getting Information by Fax

If you have a touch-tone telephone and access to a fax machine, in the U.S. and Canada you can receive by fax free marketing and technical information on many topics, including hardware, operating systems, and local area networks (LANs). You can call the IBM PC

Company Automated Fax System 24 hours a day, 7 days a week.

Follow the recorded instructions, and the requested information will be sent to your fax machine.

To access the IBM PC Company Automated Fax System, do the following:

In the U.S., call 1-800-426-3395.

In Canada, call 1-800-465-3299.

Getting Help by Telephone

During the warranty period, you can get help and information by telephone through the IBM HelpWare PC Support Line. Expert technical-support representatives are available to assist you with questions you might have on the following:

Setting up your server and IBM monitor

Installing and setting up IBM options purchased from IBM or an

IBM reseller

60-day, preinstalled-operating-system support

Arranging for service (on-site or carry-in)

Arranging for overnight shipment of customer-replaceable parts

Chapter 6. Getting Help, Service, and Information

271

In addition, if you purchased an IBM PC Server, you are eligible for

PC Server Startup Support for 90 days after installation. This service provides assistance for:

Setting up your network operating system

Installing and configuring interface cards

Installing and configuring network adapters

Please have the following information ready when you call:

Serial numbers of your server, monitor, and other components, or your proof of purchase

Description of the problem

Exact wording of any error messages

Hardware and software configuration information for your system

If possible, be at your server when you call.

These services are available 24 hours a day, 7 days a week

(excluding some holidays).

*


In Canada, call 1-800-565-3344.


Getting Help Around the World

If you need to move your server to another country, you can register for International Warranty Service. When you register with the International Warranty Service Office, you will receive an

International Warranty Service Certificate that is honored virtually worldwide, wherever IBM or IBM resellers sell and service IBM PC products.

For more information or to register for International Warranty

Service in the U.S. or Canada, call 1-800-497-7426.

* Response time may vary depending on the number and nature of calls received.

272


Purchasing Additional HelpWare Services

During and after the warranty period, you can purchase additional

HelpWare services, such as support for IBM and non-IBM hardware, operating systems, and application programs; network setup and configuration; upgraded or extended hardware repair services; and custom installations. Service availability and name might vary by country.

Using the World Wide Web

Also available to you is the latest information about product compatibility and configuration. This information is updated as new PC Server products are announced. For a product to be included in the PC Server compatibility list, it must pass a strict set of hardware and operating system compatibility tests. The following is a sample of the information available at

http://www.pc.ibm.com/servers/ on the World Wide Web.

A listing of products that have been tested for compatibility with IBM PC Server.

Certification and compatibility information about network operating systems (NOS) and operating systems (OS).

Direct access to device drivers, flash BIOS updates, and other code.

Descriptions of PC Server compatibility and certification tests.

Detailed reports about the performance of PC Servers.

Enhanced PC Support Line

Enhanced PC Support is available for desktop and mobile IBM computers that are not connected to a network. Technical support is provided for IBM computers and IBM or non-IBM options, operating systems, and application programs on the Supported

Products list.

This service includes technical support for:

Installing and configuring your out-of-warranty IBM computer

Installing and configuring non-IBM options in IBM computers

Using IBM operating systems in IBM and non-IBM computers


273

Using application programs and games

Tuning performance

Installing device drivers remotely

Setting up and using multimedia devices

Identifying system problems

Interpreting documentation

You can purchase this service on a per-call basis, as a multiple-incident package, or as an annual contract with a

10-incident limit. For more information about purchasing Enhanced

PC Support, see “Ordering Support Line Services” on page 275.

900-Number Operating System and Hardware Support

Line

In the U.S., if you prefer to obtain technical support on a pay-as-you go basis, you can use the 900-number support line. The 900-number support line provides the same support as the Enhanced PC Support line, except for application and non-IBM option support.

To access this support, call 1-900-555-CLUB (2582). You will be notified of the charge per minute.

Network and Server Support Line

Network and Server Support is available for simple or complex networks made up of IBM servers and workstations using major network operating systems. In addition, many popular non-IBM adapters and network interface cards are supported.

This service includes all of the features of the Enhanced PC Support

Line, plus:

Installing and configuring client workstations and servers

Identifying system problems and correcting problems on the client or the server

Using IBM and non-IBM network operating systems

Interpreting documentation

You can purchase this service on a per-call basis, as a multiple-incident package, or as an annual contract with a

274


10-incident limit. For more information about purchasing Network and Server Support, see “Ordering Support Line Services.”

Ordering Support Line Services

Enhanced PC Support Line and Network and Server Support Line services are available for products on the Supported Products list.

To receive a Supported Products list:

In the U.S.:

1. Call 1-800-426-3395.

2. Select document number 11683 for Network and Server support.

3. Select document number 11682 for Enhanced PC support.

In Canada, contact IBM Direct at 1-800-465-7999, or:

1. Call 1-800-465-3299.

2. Select the HelpWare catalog.


For more information or to purchase these services:

In the U.S., call 1-800-772-2227.

In Canada, call 1-800-465-7999.


Warranty and Repair Services

You can upgrade your standard hardware warranty service or extend the service beyond the warranty period.

Warranty upgrades in the U.S. include:

Carry-in service to on-site service

If your warranty provides carry-in repair service, you can upgrade to on-site repair service, either standard or premium.

The standard upgrade provides a trained servicer within the next business day (9 a.m. to 5 p.m., local time, Monday though


275

Friday). The premium upgrade provides 4-hour average response, 24 hours a day, 7 days a week.

On-site service to premium on-site service

If your warranty provides for on-site service, you can upgrade to premium on-site service (4-hour average on-site response, 24 hours a day, 7 days a week).

You also can extend your warranty. HelpWare Warranty and

Repair Services offers a variety of post-warranty maintenance options, including ThinkPad EasyServ Maintenance Agreements.

Availability of the services varies by product.

For more information about warranty upgrades and extensions:

In the U.S., call 1-800-426-7697.

In Canada, call 1-800-465-7999.


Obtaining IBM Operating System Updates

IBM provides update diskettes, called ServicePaks or corrective service diskettes (CSDs), to customers who report a DOS or OS/2 problem for which there is or will be a corrective program.

You can obtain update diskettes from the following sources:

IBM PC Company BBS. See “Using Electronic Support Services” on page 270 for information on how to access this bulletin board system.

OS/2 BBS. In the U.S. or Canada, call 1-800-547-1283.

OS/2 Technical Support Center. In the U.S. or Canada, call

1-800-992-4777.

World Wide Web. The address is http://www.ibm.com

CompuServe, America Online, and PRODIGY.

IBM reseller or IBM marketing representative.

276


Ordering Publications

Additional publications are available for purchase from IBM. For a list of publications available in your country:


In other countries, contact your IBM reseller or IBM marketing representative.


277

278



Appendix A. Server Records

Record the Identification Numbers

Record and retain the following information.

Product Name

Machine Type

Model

IBM PC Server 704

Ø with preinstalled hard disk drive

Ø without preinstalled hard disk drive

Serial Number

Key Serial Number

Table 7. PC Server 704 Identification Numbers

The server identification numbers appear on a label on the rear of the server.

Two keys are provided with your server. Store the keys in a safe place. If you lose the keys, you must order a replacement lock mechanism and keys from IBM.

Note: Anyone who has access to the key serial number and manufacturer address can order duplicate keys, so store the tag in a safe place.

279

Device Records

Installed Device Records

Use the following tables to keep a record of the options installed in or attached to your system. You can also record your system's default configuration settings. This information can be helpful when you install additional options in your PC Server 704 or if you ever need to have your server serviced. It is recommended that you copy these tables before recording information in them, in case you need extra space to write new values later, when you update your system's configuration. Table 8 on page 281 lists the default values for configuration choices in the System Configuration Utility program.

Note: If necessary, you can also refer to the system-board layout in

“The System Board” on page 288 for connector locations.

280


Device Records

Table 8 (Page 1 of 2). System Configuration Utility Program Defaults and Changes

Menu Options Default Value New Value Additional Information

Automatic Configuration

Onboard Disk Controllers

Onboard Floppy Controller

Onboard Communications Devices

Serial Port 1 Configuration

Serial Port 2 Configuration

Parallel Port Configuration

Parallel Port Mode

Parallel Port DMA

Floppy Subsystem Group

Floppy drive A Options

Floppy drive B Options

Language Support Group

Language Support options

Keyboard/Mouse Subsystem Group

NumLock Options

Typematic Speed

Enable

Enable

System Group

System Identification and Version Information

System Identification String None

Config and Overlay Version

BIOS Version String

MP Sec. Version

System Processor Status

1st Processor Status, Module 1

1.1

No failures detected

2nd Processor Status, Module 1

3rd Processor Status, Module 2

4th Processor Status, Module 2

System Performance

Power-on Speed

Secondary IOAPIC control




Fast

Disable

Memory Subsystem

Base Memory Option

Shadowing ISA ROMs Options

Extended Memory Options

640 KB

(Menu)

(Menu)

Peripheral Configuration Group

Serial Port 1 Address and IRQ

Serial Port 2 Address and IRQ

Parallel Port Address and IRQ

Parallel port mode

Valid only with ECP mode

Size and capacity

Size and capacity

Languages supported

Off at Boot

Auto

Appendix A. Server Records

281

Device Records

Table 8 (Page 2 of 2). System Configuration Utility Program Defaults and Changes

Menu Options Default Value New Value Additional Information

Mouse Control Option

Console Redirection

COM port for redirection

Baud rate

Hardware Flow Control

Terminal Type

Security Subsystem

Administrative Password

User Password

Hot-Key Option

Lockout Timer

Secure Boot Mode

Video Blanking

Boot Subsystem Group

First Startup Drive

Second Startup Drive

Third Startup Drive

Fourth Startup Drive

Display “

<F1> for Setup” message during POST

Require user interaction on

POST errors

SCSI ROM BIOS Options Group

SCSI A ROM scan

SCSI B ROM scan

LCD

LCD

LC Display String Before OS Boot

Autodetected

Disable

115.2k

None

ANSI

Disable

Disable

Disable

10 min.

Disable

Disable

Diskette Drive

Hard Disk 0

Boot disabled

Boot Network

Enable

Disable

Enable

Enable

Enable

(Menu)

Management Subsystem

Temperature/Voltage Limit Control (Menu)

A to D Channel Enable Switch (Menu)

Speaker Options

Scan user flash area

Enable

Disable

System Management Mode

SMM time stamp Source

Event Logging

Reserve VGA resources

System Management Options

Enable

POST capture

Disable

Reserve VGA memory

282


Device Records

Options Default Value

Flash EEPROM Revision Level

System Board Identifier

System Serial Number

BIOS Date

Video Setup

Video Controller

Video Memory

SVGA

512 KB

Table 9. PC Server 704 Defaults and Changes

New Value Additional Information

Table 10 shows the defaults for system memory and extended memory in your server. Record changes to existing memory and upgrades here.

Option Default Value

System Memory

Extended Memory

Bank 1 socket

Bank 1 socket

Bank 1 socket

Bank 1 socket

Bank 1 socket

Bank 1 socket

Bank 1 socket

Bank 1 socket

Bank 2 socket

Bank 2 socket

Bank 2 socket

Bank 2 socket

Bank 2 socket

Bank 2 socket

Bank 2 socket

Bank 2 socket

Total Memory

640 KB

360 KB

Table 10. RAM Default Settings and Changes

New Value Additional Information

16 MB Kit Ø 32 MB Kit Ø 64 MB Kit Ø 128 MB Kit Ø






16 MB Kit

Ø 32 MB Kit Ø 64 MB Kit Ø 128 MB Kit Ø

16 MB Kit


16 MB Kit


16 MB Kit


16 MB Kit


16 MB Kit


16 MB Kit


16 MB Kit


16 MB Kit


16 MB Kit



283

Device Records

Record expansion slot configuration information for your server in Table 11.

Table 11. Expansion Slot Configuration Information

Expansion

Slot

PCI Configuration

PCI #1 Slot 1

IRQ DMA I/O Port ROM/RAM Address

Option Description and

Additional Information

PCI #1 Slot 2

PCI #1 Slot 3

PCI #2 Slot 1

PCI #2 Slot 2

PCI #2 Slot 3

EISA/ISA Configuration

EISA/ISA Slot 1

EISA/ISA Slot 2

EISA/ISA Slot 3

EISA/ISA Slot 4

Note: Before manually setting values, review “Configuration Conflicts” on page 61 and follow the instructions for avoiding configuration conflicts.

284


Refer to the following illustration of your server bays when completing Table 12 on page 286.

Diskette Drive

CD-ROM

Drive

Open Bays

12 Hot

Swap Bays

Device Records

Note: If you attach a drive or other device to an adapter, record the descriptive information appropriately.


285

Device Records

Location Drive or Device Description

Diskette Bay

External Bay 1

External Bay 2

External Bay 3

External Bay 4

Bank 1 Bay 1

Bank 1 Bay 2

Bank 1 Bay 3

Bank 1 Bay 4

Bank 1 Bay 5

Bank 1 Bay 6

Bank 2 Bay 1

Bank 2 Bay 2

Bank 2 Bay 3

Bank 2 Bay 4

Bank 2 Bay 5

Bank 2 Bay 6

Table 12. Internal Drives and Devices

286


Device Records

Table 13. External Drives and Devices

Location External Devices

Note: If you attach a drive or other device to an adapter, be sure to record the descriptive information in the appropriate column in Table 11 on page 284 (in the same row as the expansion-slot number of the adapter).


287

The System Board

The System Board

The following simplified layout of the system board identifies server components. You might need to refer to this figure before you install hardware in your server, or when you record information in the tables in “Installed Device Records” on page 280.

You might also need to refer to this figure when you set configuration switches and jumpers on the system board.

.1/ Power control and status cable

.2/ +5V, +12V, and 3.3V power connectors (identical)

.3/ Diskette-drive connector

.4/ Front-panel connector

.5/ Not used

.6/ Memory-board connector

.7/ Secondary processor-board connector

.8/ Primary processor-board connector

.9/ Fan 1 connector (not used)

.1ð/ Fan 2 connector (inner chassis fan)

.11/ Hard disk drive LED 1 connector

288


Changing Jumper and Switch Settings

.12/ Not used

.13/ Multiprocessing-bus connector (not used)

.14/ Fan 3 connector (outer chassis fan, upper)

.15/ Fan 4 connector (outer chassis fan, lower)

.16/ Hard disk drive LED 2 connector

.17/ SCSI channels 1 (right) and 2 (left) connectors

.18/ EISA slots 1–4 for adapters (slot 1 toward top, slot 4 toward bottom)

.19/ PCI slots 1–6 for adapters (slot 1 toward top, slot 6 toward bottom: Bus 0 = slots 1–3; Bus 1 = slots 4–6)

.2ð/ Configuration switches and jumpers

.21/ Real-time clock connector

.22/ Video memory DRAM connector

.23/ VGA monitor connector

.24/ Parallel-port connector

.25/ Serial-port connectors A (COM1) and B (COM2)

.26/ PS/2-compatible keyboard and mouse connectors


Jumpers and switches are used to define configuration values on the system board, backplanes, adapters, and other devices. Refer to the documentation that comes with the devices for specific information about the appropriate jumper settings.

This section provides information on:

Changing a jumper setting

Setting the SCSI ID on a device or backplane

Setting the system-board configuration jumpers

Changing the system-board configuration switches


289


Changing a Jumper Setting

A jumper covers pins on a pin block and might be positioned to the left or to the right. The jumper setting depends on which pins are covered.

To change a jumper setting:

1. Lift the jumper straight up off the pin block.

2. Slide the jumper down over the correct pins.

Note:

1. Always grip the narrow ends of the jumper when you use a pair of fine needle-nosed pliers to remove or install a jumper. Gripping the wide sides of the jumper can damage contacts inside of the jumper, causing intermittent problems.

Do not squeeze the pliers or other tool that you use to remove a jumper, or you might bend or break the stake pins on the board.

2. Jumper positions for system-board configuration jumpers are described and illustrated in “Setting System-Board

Configuration Jumpers” on page 292.

Setting SCSI ID Jumpers

If you install additional SCSI devices in the upper-left front bay, set their SCSI IDs so that they do not conflict with IDs used in the hot-swap bays.

Jumpers on the front of the SCSI backplanes define the SCSI IDs for hot-swap drives. See Table 14 on page 292 for the default SCSI IDs.

290



The following illustration shows a SCSI drive backplane.

0 1 2

3 4 5

The connectors on the backplane are:



.3/ J8 Fast SCSI ID connector

.4/ J10 Power and ground from power distribution board

.5/ J15 Fast/Wide SCSI connector



.8/ J11 Multiprocessing-bus connector


291

Setting System-Board Configuration Jumpers

Table 14 shows the default SCSI IDs for hot-swap drives.

Table 14. Default SCSI IDs for Hot-Swap Drives

J3

Pins

1-2

J4

Pins

1-2

Bay 1 or 7

0

Bay 2 or 8

1

Bay 3 or 9

10

Bay 4 or 10

3

Bay 5 or 11

4

1-2

2-3

2-3 2

2-3

2-3

1-2 2

0

8

1

9

2

2

3

11

4

12

8 9 10 11 12

Notes:

1. See “Setting SCSI IDs for External Devices” on page 209 for rules about setting SCSI IDs for devices.

2. This is the default jumper setting.

13

Bay 6 or 12

13

5 1

5 1

Setting System-Board Configuration Jumpers

Table 15 summarizes the settings for the system-board configuration jumpers.

Table 15 (Page 1 of 2). Configuration Jumper Settings

Jumper Pins Description

J6A1, BIOS

Recovery

J6A1, BIOS Boot

Block

J6A2, Video Sleep

1-2 1

2-3

1-2

2-3

1-2

2-3

1

1

Sets BIOS boot block to normal startup mode.

Enables the BIOS flash memory recovery mode.

Sets the BIOS boot block as write-protected.

Sets the BIOS boot block as programmable.

Sets address of Video Sleep

Register to 03C3H.

Sets address of Video Sleep

Register to 46E8H.

292



Table 15 (Page 2 of 2). Configuration Jumper Settings

Jumper Pins Description

J6A4, BIOS Write 1-2

2-3 1

Disables BIOS update of flash memory.

Enables BIOS update of flash memory.

Notes:

1. This is the factory default setting.

2. Do not change the settings for the other system-board jumpers.

These jumper settings should remain as set at the factory, unless changed by an IBM service technician.

Enabling BIOS Recovery Mode (J6A1)

The flash memory contains a protected area that cannot be corrupted. The code in this area enables the server to start from a diskette when the BIOS becomes corrupted, for example, if a power failure occurs during a flash update. After starting, the Flash

Memory Update Utility automatically recovers the system BIOS from the BIOS recovery files on the diskette.

Notes:

The BIOS recovery jumper, J6A1, must be set to pins 2 and 3 to enable the BIOS flash memory recovery mode.

If you have mapped the BIOS of an adapter to any part of the E0000H address range, you must either map it to another area before completing a recovery procedure, or physically remove the adapter from the system.

Before you run the recovery procedure, verify that the

BIOS write jumper, J6A4, is set to its default position at pins 2 and 3.


293


Before you start, be sure that you have:


Static-Sensitive Devices” on page 77.

Removed the left side cover (as viewed from the front of the server; see “Removing the Side Covers” on page 81).

To recover the BIOS, do the following:

1. Identify the BIOS recovery jumper, J6A1.

Recovery

1

BIOS Recovery

1 2 3

2. If the processor board blocks access to the jumper, remove it

(see steps 2 through 5 on page 106).

3. Move the jumper to pins 2 and 3. This enables the recovery mode.

4. If you removed the processor board, install it (see steps 12 on page 108 through 12e on page 110).

5. Insert the flash memory update diskette into the primary diskette drive (usually drive A).

6. Connect the power cable to the server.

7. Start the server.

After the server successfully completes POST, the speaker emits a single beep and the recovery process starts (the process takes about three minutes). During the recovery process, no messages are displayed on the monitor, and the keyboard is disabled.

When the recovery process is complete, the server emits two beeps.

294



8. Removed the left side cover again (see “Removing the Side

Covers” on page 81), and move the jumper back to its original position (pins 1 and 2, factory default).

9. Complete the installation (see “Completing the Installation” on page 201).

Setting the BIOS Boot Block Jumper (J6A1)





Note: Do not mistake this jumper block for the ones on either side.

To be able to program the boot block, do the following steps:

1. Identify the BIOS boot block jumper, J6A1.

Unprotect Protect

1

Boot Block

1 2 3




295


3. Set the BIOS boot block jumper: a. To remove the write-protection from the BIOS boot block, move the jumper to pins 2 and 3.

b. To set the write-protection on the BIOS boot block, move the jumper to pins 1 and 2 (factory default).



Setting the Video-Sleep-Register Address (J6A2)





The Video-Sleep-Register jumper determines which I/O port the

SVGA controller uses for its internal AT mode setup port. The starting address of the default port is 03C3H (pins 1 and 2). When this jumper is set to pins 2 and 3, the Video-Sleep-Register address changes to 46E8H.

If no keyboard activity occurs after a specified timeout period (1 to

128 minutes, as specified through the Setup program), the

Video-Sleep-Register jumper blanks out the monitor screen. When this happens, you must enter a password to reactivate the monitor and keyboard.

296



To change the location of the Video Sleep Register, do the following steps:

1. Identify the Video-Sleep-Register jumper, J6A2.

46E8 3C3

1

Video Sleep

1 2 3



3. Set the address of the Video-Sleep Register: a. To set the address to 03C3H (factory default), move the jumper to pins 1 and 2.

b. To set the address to 46E8H, move the jumper to pins 2 and 3.




297


Setting the BIOS Write Jumper (J6A4)

19

Attention: Only a qualified, technical person knowledgeable about boot block update utility programs should change the

BIOS Write Jumper (J6A4-1) setting.

Writable

1

BIOS Write

1 2 3

This jumper enables updating the BIOS in flash memory with a special utility. The factory default leaves this function enabled so that you can update the BIOS from a startable diskette without having to open the server covers and change the jumper.

Contact your IBM reseller or IBM marketing representative for a copy of the utility that updates the BIOS.

298


Setting System-Board Configuration Switches

Setting System-Board Configuration Switches

Some configuration actions are controlled through switches on the system board. Table 16 summarizes the switch settings that correspond to these actions.

Table 16. Configuration Switch Settings

Switch Position Function

S6A1-1 On

Off 1

Resets NVRAM and the Real-Time

Clock (RTC) to the factory defaults on system startup.

Retains current CMOS settings on system startup.

S6A1-2

S6A1-3

On

Off 1

Off 1

Clears the user and administrative passwords on system startup.

Passwords can be entered or changed.

Reserved

Notes:

1. This is the factory default.

2. Do not change the settings for switches S6A1-4, S6A1-5, S6A1-6, or

S6A1-8. These switch settings should remain as set at the factory.

Resetting NVRAM and the RTC (Switch S6A1-1)

Setting the CMOS switch to On clears the current values of NVRAM and the RTC when the server is reset. This returns NVRAM and the RTC to the factory default.

When the CMOS switch is set to Off, the default, the current settings are preserved during system reset.






299


To reset the server's NVRAM and RTC settings to the factory default values, do the following steps:

1. Remove the bottom processor board.

2. Locate the configuration switches on the system board.

S6A1-1

S6A1-2

OFF ON

CLEAR CMOS

CLEAR PASSWORD

RESERVED

OFF

OFF

OFF

S6A1

1 2 3

3. Slide switch S6A1-1 to On.

4. Replace the bottom processor board.

5. Connect the power cords to the server and the monitor.

6. Turn on the server and the monitor; then, wait for POST to complete. This automatically reprograms the NVRAM and RTC to their factory settings.

7. Turn off the server and the monitor.

8. Disconnect the power cords from the server and monitor.


10. Slide switch S6A1-1 to Off.



300



Clearing All Passwords (Switch S6A1-2)

Setting the password switch to On clears the administrative and user passwords.

When the password switch is set to Off, the default, you can enter an administrative or user password, or both.





To clear the administrative and user passwords or allow a password to be set, do the following steps:


2. Locate the configuration switches on the system board.

S6A1-1

S6A1-2

OFF ON

CLEAR CMOS

CLEAR PASSWORD

RESERVED

OFF

OFF

OFF

S6A1

1 2 3

3. Slide switch S6A1-2 to On.


5. Connect the power cords to the server and the monitor.

6. Turn on the server and the monitor; then, wait for POST to complete. This automatically clears the administrative password.


301


7. Turn off the server and the monitor.

8. Disconnect the power cord from the server and monitor.


10. Slide switch S6A1-2 to Off.



13. Run the System Configuration Utility to specify a new administrative password, user password, or both (see “Defining

Security” on page 52).

302



Appendix B. Notices

References in this publication to IBM products, programs, or services do not imply that IBM intends to make these available in all countries in which IBM operates. Any reference to an IBM product, program, or service is not intended to state or imply that only that

IBM product, program, or service may be used. Subject to IBM’s valid intellectual property or other legally protectable rights, any functionally equivalent product, program, or service may be used instead of the IBM product, program, or service. The evaluation and verification of operation in conjunction with other products, except those expressly designated by IBM, are the responsibility of the user.

IBM may have patents or pending patent applications covering subject matter in this document. The furnishing of this document does not give you any license to these patents. You can send license inquiries, in writing, to:

IBM Director of Licensing

IBM Corporation

500 Columbus Avenue

Thornwood, NY 10594

U.S.A.

Trademarks

The following terms are trademarks of the IBM Corporation in the

United States or other countries or both:

AT

IBM

Operating System/2

Personal System/2

PS/2

ValuePoint

XT

HelpWare

LANStreamer

OS/2

PowerPC

ThinkPad

XGA

303

Trademarks

The following terms are trademarks of other companies:

Adaptec

America Online

Cirrus Logic

CompuServe

DiagSoft

Hercules

Hitachi

Intel

NetWare

Novell

Pentium

PRODIGY

QAPlus

QAPlus/PRO

Samsung

SCSISelect

Adaptec, Inc.

America Online, Inc.

Cirrus Logic, Inc.

CompuServe Incorporated

DiagSoft, Inc.

Hercules Computer Technology

Hitachi Ltd.

Intel Corporation

Novell, Inc.

Novell, Inc.

Intel Corporation

Prodigy Services Company

DiagSoft, Inc.

DiagSoft, Inc.

Samsung Electronics Co., Ltd.

Adaptec, Inc.

Microsoft, Windows, and Windows NT are trademarks or registered trademarks of Microsoft Corporation.

UNIX is a registered trademark in the United States and other countries licensed exclusively through X/Open Company Limited.

Other company, product, and service names, which may be denoted by a double asterisk ( ** ), may be trademarks or service marks of others.

304



Numerics

1-800 telephone assistance 4, 271

1-900 number support 274

100/10 PCI Ethernet Adapter configuring for other operating systems 69 configuring for Windows NT

Server 3.51 68 description 67 instructions 69 troubleshooting 253

101-key keyboard 3

102-key keyboard 3

115 V ac 3

16-bit devices cable required 159, 208 connector on SCSI backplane 159, 208

SCSI IDs supported 162

230 V ac 3

25-pin parallel port 10

8-bit devices cable required 159 connector on SCSI backplane 159, 208

SCSI IDs supported 162

9-pin serial port 10

9-pin-to-25-pin adapter 10, 11

A about this book xiii accessing

America Online 271

CompuServe 270 diskettes 44 electronic support services 270 file editor 267

HelpWare support family 269 network support services 272,

274 accessing (continued) operating system 55 operating system updates 276

PC support services 273

PRODIGY 270

SCSISelect Utility program 64 server support services 272, 274

Setup program 42, 54, 55 support line services 275

System Configuration Utility program 47, 54, 55 technical support services 273

World Wide Web 4, 271, 273 adapter automatic configuration 144 bus-master 143 compatibility 145 considerations 145 deactivated 62

EISA/ISA locations 145, 283 illustration 145 installing 143, 146 jumpers and switches, changing 62 location 143, 145, 281 network 143 network, compatibility with device drivers 149

PCI locations 145, 283

RAID 3, 10, 143 removing 151 requirements 144

SCSI-2 3, 10, 163 types 145 using, with external devices 208 video 144 adding adapter 143, 146 board-support panel 100, 111,

121

Index

305

adding (continued) external options 207, 210 internal drive 156, 158 memory to server 113 power supply 194 processor boards 97, 108 security for server 200 test programs 263 video memory 131 adjusting chair 23 controls 24 lighting 24 monitor 23 administrative password forgotten 54, 301 purpose 54, 200 setting 54

Advanced Configuration

Options 65 advanced functions

System Configuration Utility program 46 advantages of product 1, 156 air circulation 23, 24 air circulation clearances 37 air vents 24

America Online 271 antiglare filter 24 architecture

EISA 58, 59, 145

ISA 58, 59, 145

PCI 58, 145 arranging workspace 23 array

See also your RAID adapter documentation hard disk drive SCSI IDs 160 assistance and service 4, 36 automatic configuration

Plug and Play devices 144 auxiliary-device connector 10, 11

B back view 10 backing up configuration information 46

System Configuration Utility program 46 backplane connections locations 161 to bays 160 jumper locations 171 purpose 160 locations 291 preset 164 purpose 290

SCSI IDs banks memory 113, 114 battery disposal xii, 137 handling precautions xii, 137 ordering replacements 138 replacing 137 battery-backed clock 3 baud rate cable requirements 67, 69, 70 bays

See also the User's Reference drive types and sizes 158 expansion 3, 14, 156 general information installing drives 158, 163 preinstallation steps 163 removing drives 180

306


bays (continued) hot-swap bays installing a drive in 173 removing a drive from 189 identification 156 internal drive locations 158, 286 locations 156 upper left front bays installing a drive in 165 preinstalled CD-ROM drive 158 removing a drive from 181 beep codes

POST 216, 244 before you begin 17, 74

BIOS (basic input/output system)

See also the User's Reference boot block jumper (J6A1) 295 recovery jumper (J6A1) 293 upgradable 3 upgrading 3 write jumper (J6A4) 298 blank screen 247 bolt-down capability 3 boot sector, write-protecting 55 sequence 54, 56 broken cover lock 248 bulletin boards 270 bus master adapters 143 capability 10, 11 buttons 6

C cables

See also the User's Reference category 5 67, 70, 253 connector on SCSI backplane 159 cables (continued) crossover 253 for Storage Enclosure 207 keyboard 80 lengths 25 maximum lengths for SCSI devices 208 power

See the User's Reference removing 75, 80 requirements for attaching external devices 208 safety ix

SCSI 208 cache

See also the User's Reference memory 3 calculating maximum SCSI cable lengths 208 calendar, battery-backed 3 cards connector locations 97, 108 memory, installing 121, 128 memory, removing 118, 125 processor boards, installing 97,

99, 108 processor boards, removing 89 support panel, installing 100,

111, 121 support panel, removing 90,

105, 117

Category 5 cables 67, 70, 253 caution battery handling xii, 137 clearances for air circulation 37 general information 17 handling static-sensitive devices 77 laser compliance statement x lifting the server 16

Index

307

caution (continued) removing covers 81 removing wrong disk drive 189

CD-ROM drive

See also the User's Reference in-use light 9 locations 157 preinstalled 14, 156, 158

SCSI ID setting 209 value 162 sizes 158 standard 3 using 21

CD-ROMs cleaning 245 eject button 7 laser compliance statement x ordering 31 problems 245 startable 65 chair adjustments 23 changing configuration defaults 45, 49 resource allocations 62 settings 41, 46, 49 device function 45, 49 device jumpers and switches 62 drive-startup sequence 56 jumper settings 62, 289, 290 memory addresses 62 software configuration 63 switch settings 62 termination on SCSI devices 162 termination on SCSI-2 connectors 162 channels, SCSI 208, 209 checklist, installation 37 circulation, air 24 cleaning

CD 245 monitor 24 clearances for air circulation 37 clearing CMOS 299 clearing passwords 301 clock battery-backed 3 real-time, replacing 137 comfort 23

Command Line Options 223 communication

See also the User's Reference modem and fax requirements for the United Kingdom 75, 205 requirements ix compatibility adapter 144, 145 tests 273 video 3 complementary metal oxide semiconductor (CMOS) resetting 299 completing the installation 201

CompuServe 270 configuration adapter for full duplex 70 for operating systems 69 for Windows NT Server

3.51 68 locations 281 advanced options 49 automatic, for Plug and Play devices 144 conflicts 61 default settings 281 changing 41, 45, 49 recording and restoring 43,

51

308


configuration (continued) device records 281, 283 disk array

See your RAID adapter documentation extended industry-standard architecture (EISA) adapter locations 145

Configuration Diskette 145 devices 46 features and options 59 files (.CFG) 58, 59 hardware change 232 industry-standard architecture

(ISA) adapter locations 145 features and options 59 jumpers

See system board, configuration jumpers memory 114

NVRAM 41, 45 overview 40 peripheral component interconnect (PCI) architecture adapter locations 145 devices 40, 58 power-on self-test (POST) 55, 58

SCSI

See the SCSI Software User's

Guide

Setup program 41 switches

See system board, configuration switches

System Configuration Utility program 45

Configure/View Host Adapter

Settings 65 configuring your server 39 conflicts, configuration 61 connecting adapter 143 cables requirements for external devices 208 safety requirements ix, 205 external options 207, 210 internal drives all bays 156, 158 telephone line 205 connectors

See also the User's Reference default settings 282 descriptions 11 device records 281 expansion slots 10, 143 input/output locations 10 keyboard 10 memory 113, 116, 126 monitor 10 mouse 10 on SCSI-2 adapter input/output connectors 10 invalid 243 maximum SCSI cable lengths 208 parallel device 10 pointing device 10 printer 10 processor boards 97, 108 rear view of server 10

SCSI cable requirements 159 location 10 rules for using 207 serial device 10, 282 video memory 131, 133

Index

309

considerations cable requirements 208 device drivers 36 installing adapters 145 external SCSI devices 207 internal drives 156, 158 operating system 34 security 200

ServerGuide 28 software 35 controller

See also the User's Reference devices supported 208 integrated video 3, 144

SCSI-2 adapter 163 server 6 video 3 controlling diskette drive access 44 controls front panel 6 monitor 18 cooling-failure light 8, 9 cords, power

See power cords corrective service diskette

(CSD) 276 cover installing 201, 203 removing 81, 83 cover lock broken 248

CPU (central processing unit)

See microprocessor

CSD 276 current-good light 13 customer assistance error messages 217 getting assistance 4, 36 online 42, 269 ordering publications xvi, 277 customer assistance (continued) solving problems 4, 36 telephone numbers 4, 36 toll-free numbers 4, 36

World Wide Web 4, 271, 276

D damaged system cover lock broken 248 dropped 261 spilled liquid 262

DASD (direct access storage device)

See also the User's Reference backplane 158 date, setting 42 deactivated adapters 62 default configuration values 281 drive-startup sequence 56 settings, recording and restoring 43, 51 values for System Configuration

Utility program 281 video memory 282 defective hard disk drive 189, 190 description chapters and appendixes xiii device drivers 36, 60 diagnostic messages 218 drive 156 error messages 217, 232 hot-swap drive 156 integrated video controller 144 notices xv related publications xvi

SCSI IDs 160 server 1 software messages 218 system features 3

310


device adapter locations 281 drivers compatibility with network adapters 149 considerations 36 hardware 36 external 207 failing 250 jumpers and switches, changing 62 locations default 281 drives 286

EISA/ISA adapters 145, 284

PCI adapters 145, 284 number supported 208

Plug and Play 144 preinstalled 14, 156 records 281

SCSI 159 static-sensitive, handling 77 diagnostic

Command Line Options 223 description 216 files 60 formatting diskettes 265 insufficient memory for 223 main menu 220 starting 225 tools overview 214 using the file editor 265

Diagnostic Diskette starting 225 disabling diskette drives 44 disconnecting adapter 151 board-support panel 90, 105,

117 cables before installing options 80 disconnecting (continued) cables (continued) electrical safety requirements ix, 75 hot-swap drives 189 memory-module kits 124 power supply 197 processor boards 91, 106 telephone line 79 disk array

See also RAID (redundant array of independent disks)

See also your RAID adapter documentation adapter 3 controller 3 installing hard disk drives 177 disk drive

See hard disk drives diskette drives

See also the User's Reference

1.44 MB 3 disabling 44 eject button 7 in-use light 9 installing 165 preinstalled 14 problems 246 removing 181 sizes 3, 158 diskettes

See also the User's Reference backing up 46 corrective service 276 for installing operating system 17 option 218 ordering 31 starting test programs from 225 support 38

Index

311

diskettes (continued) video device driver, installing 38 display

See monitor disposing of batteries xii, 137

DMA (direct memory access)

See the User's Reference door lock 3, 7 drive-failure light 9 drivers

See also the User's Reference compatibility with network adapters 149 considerations 36 description 60 hardware 36 installing 38 video diskettes, installing 38 drives


CD-ROM 3 using 21 description 156 diskette 3 fault indicator 8 full-high 158 half-high 158 hard disk 3

See also hard disk drives hot-swap 3, 156, 158 identification 156 installation hardware for 158 installation requirements 156,

158 installing all bays 156, 163 hot-swap 173 upper-left front 165 location by drive type 158 drives (continued) location (continued) device records 286 illustration 156 locations 14 non-hot-swap 164 position 163 preinstalled 14, 156 removing all bays 180 general information 180 hot-swap 188, 189 hot-swap bays 189

SCSI 159, 163

SCSI hard disk 3 setting switches and jumpers 164 sizes 158 startup sequence 56, 282 status indicators 8 types 156, 158 dropped system 261 duplexing 69 duplicate keys 279

E editor, ASCII text 265, 267

EISA (extended industry-standard architecture)

See also the User's Reference adapters configuration 58 installation 146, 149 locations 145 removal 151, 154 default settings, recording and restoring 43, 51 features and options 59

312


eject button

CD-ROM 7 diskette drive 7 electrical outlets 25 electrical safety ix, 75 electromagnetic interference (EMI) metal panel 174 removing shielding 168 electronic support 270 electrostatic discharge (ESD) 77 error messages description 217 diagnostic 217, 218 numeric 232

POST 217, 232 software 218, 219 types 217

Ethernet adapter cabling 70 configuring for full duplex 70 configuring for operating systems 69 hubs 70 setting duplex mode 70 expansion bays 3, 14, 156 expansion slots adapter installation 146 adapter locations 145, 281, 283 description 3, 143 location 10, 11 location in server 10 extended industry-standard architecture (EISA)

See EISA (extended industry-standard architecture) extension cords 25 external device records 281, 283, 286 options, connecting 207, 210

SCSI cable maximum lengths 208 external (continued)

SCSI cable (continued) using 208

SCSI connector location 10 rules for using 207

SCSI devices

IDs 209 views 10, 14

F failed hard disk drive 189, 190 fan problems 248 fast Ethernet hubs 70 fatigue 23 fax, getting information by 271 features


1.44 MB diskette drive 3 at a glance 3 diskette drive 3 diskette drives 3 door lock 3 drive-startup sequence 56

EISA, configuring 59 front view 14 hard disk drive 3 hot-swap drives 156 internal 281, 283, 286 internal cache 3

ISA, configuring 59 math coprocessor 3 memory 3 microprocessor 3

PCI bus 1

Pentium 3 rear view 10 records 280 security administrative password 54

Index

313

features (continued) security (continued) general information 200 padlock loops 12, 13 secure mode 57 summary 3 user password 55 summary 3

Federal Communications

Commission (FCC) information

See the User's Reference fee services 273

File Editor accessing 267 using 265 filler panel frame installing 172 removing 166 fixed disk

See hard disk drives

Fixpaks, OS/2 LAN Server 32 flash memory 3

See also the User's Reference forgotten password 54, 301 format, low-level non-disk-array model 66 formatting diskettes 265 formatting drives 66 front panel controls 6 front view 14 full duplex, configuring the Ethernet adapter for 70 full-high drives 158 function keys, using 221 functions, integrated 3

G general information before installing options 74 general information (continued) before you begin 17 controls 6 device drivers 36 error messages 217 expansion bays 14 input/output connectors 10 installing drives 158, 163 removing drives 180 security 200 status indicators 8 using CD-ROM drive 21 using ServerGuide 28 general problems 248 getting help and service 4, 36, 269 getting started 27, 214 glare 24 glossary

See the User's Reference grounding clip for removable-media drive 169

H half-high drives 158 handling static-sensitive devices 77 hard disk drives

See also the User's Reference arrays reconfiguring, after installing hard disk drives 172, 177 reconfiguring, after removing hard disk drives 191 consequences of removing wrong drive 189 fault light 9 hot-swap 156, 158 in-use light 9 installing 173 low-level format 66

314


hard disk drives (continued) number supported 3 power-on light 9 preinstalled 14 removing 189

SCSI 163

SCSI ID 162 sizes 158 status indicators 8 supported 3 types 158 hardfile

See hard disk drives hardware installation 164 help 269

See also customer assistance

HelpWare 271 highlights 1 home page, IBM Personal

Computer 271 hot-swap drives advantage 156 description 156 drive carrier 176 installing 156, 158

LED 189 removing 188

Hot-Swap Storage Expansion

Enclosure 207 hubs, Ethernet 70

I

IBM service center

See telephone numbers identification numbers 279 in-use lights 9, 246, 248 indicators, status hard disk drive 8 indicators, status (continued) hot-swap drive 259 power supply 12, 258 troubleshooting 258, 259 industry-standard architecture (ISA)

See ISA (industry-standard architecture) information panel 9 input/output (I/O) connectors

See connectors port descriptions 11 port locations 10 installation checklist 37 completing 201 diskettes 31 hardware 74, 158, 164 preparing for 78 problems 250 requirements 158 installing adapters 143, 146 application programs 38 board-support panel 100, 111,

121 cables 205 cover 201 device drivers 38 external options 207, 210 filler panel 172 hard disk drives 165, 173 hot-swap drives 156, 158 internal drives all bays 156 considerations 158 general information 156 hot-swap 173 locations 156 preinstallation steps 163

SCSI 159

Index

315

installing (continued) internal drives (continued) types and sizes for each bay 158 upper-left front bay 165, 181 internal options 73 memory boards 121, 128 memory-module kits 113 microprocessor 86 network adapters 149 operating system 29 options 38

OS/2 LAN Server 32

OS/2 operating system 31 overview 27 power supply 194 processor boards 97, 99, 108 real-time clock 140 removable-media drives 165,

181

SCSI drives 163 side cover 203 software 38 support diskettes 38 test programs 263 top cover 201 video device driver diskettes 38 video memory 131

Windows NT Server 3.51 34 insufficient memory 223 integrated functions 3 video controller 3, 144 interfaces

See the User's Reference interleaved memory 3 intermittent problems 248 internal device records 281, 283, 286 drives considerations 158 internal (continued) drives (continued) installing (all bays) 156 installing (general information) 156 installing (hot-swap) 173 installing (upper-left front) 165 locations 158 removing (general information) 180 removing (hot-swap) 188,

189

SCSI 159 sizes 158 maximum SCSI cable lengths 208 options, installed 281 preinstalled 14, 156

SCSI devices, terminating 162 setting jumpers 164 international warranty service 272 introduction 1

IntruderAlert 225

ISA (industry-standard architecture)

See also the User's Reference adapters configuration 58 installation 146, 149 locations 145 removal 151, 154 features and options 59

J jumpers backplane requirements 160

BIOS boot block (J6A1) 295

BIOS recovery (J6A1) 293

BIOS write (J6A4) 298

316


jumpers (continued) changing a setting 62, 290 configuration

See system board, configuration jumpers microprocessor 87 on internal drives 164 settings 289 video-sleep-register address

(J6A2) 296

K keyboard angle of 23 arm and wrist position 23 cable 80 connector 10, 11 lock 3 port 3, 10 problems 248, 249 standard 3 types 3 keys file editor 265 function 221 program navigation 221 replacing 279 serial number 279 kits, memory-module

See also memory-module kits sizes 281

L

LAN (local area network)


Server Fixpaks 32

Server installation 32 laser compliance statement x

LEDs (light-emitting diodes) for hot-swap drives 189 status indicators 9 lifting the server, caution 16 lighting 24 lights current-good 13 hard disk drive status 8 hot-swap drive 259 not working 248

Power On indicator 8, 19 power-supply status 12, 13 status indicators 9 system status 8 liquid spilled on system 262 locations adapters 143, 145 bays 156 devices 286 drives 286 expansion slots 143 external SCSI connector 163 features 10, 14 internal drives 156, 158 jumpers 289 memory 113 memory-module kits 113

Power On indicator 8, 19

Power On/Off button 18, 19 processor boards 97, 108 server identification numbers 279 server records 281, 283, 286 termination 162 video memory 131, 133 lock cover, broken 248 door 3, 7 keyboard 3 padlock loops 3, 12, 13

Index

317

lockout timer 282 loss of data 189

Low-Level Format program

See also the SCSI Software User's

Guide backing up files 66 overview 66 using 66 when to use 66

M maximum SCSI cable lengths 208 media types 158 memory

See also the User's Reference bank 113, 114 cache 3 card installing 121, 128 removing 118, 125 configurations 114 default settings 283 device records 281 features 3 insufficient 223 nonvolatile 41, 45 parity 114 specifications 113 standard 3 video 131 memory-module kits compatibility requirements 113 connector locations 113 installing 113 purpose 113 removing 124 sizes 113 speed 113 menus

Diagnostic Diskette 220

Local 222

Module Tests 228

Options 229

SCSISelect Utility program 65

Setup program 41

System Configuration Utility program 46 messages diagnostic 218 error 217, 232

POST 232

SCSI 243 microprocessor

See also the User's Reference capabilities 1 description 3 dual 1 installing 86 jumper 87

Pentium Pro 1, 3 preinstalled 92 model features 3 model number 279 module test description 220 starting 227 test group 226 using 227 monitor

See also the User's Reference adjusting of 23 blank screen 247 connector 10, 11 controller 144 controls 18 distorted screen 247 dusting of 24 jittering screen 247

318


monitor (continued) placement of 24 problems 247 rolling screen 247 self-tests 246 signal cable 11 video port 3 wavy screen 247 mouse

See also the User's Reference connector 10 port 3 problems 248, 249 standard 3 moving the server 16

N network

See also LAN (local area network) adapters

See also your network-adapter documentation compatibility with device drivers 149 and server startup support 272 and server support services, fee 274 description 71 device drivers 29 operating systems, compatibility 4, 273 preinstalled 143 shared 71 switched 71 troubleshooting 256 non-disk-array model hard disk drive SCSI IDs 160 non-hot-swap drives installing 164 non-hot-swap drives (continued) setting jumpers 164 nonremovable media 157, 158 nonvolatile random-access memory

(NVRAM) resetting 299

Setup program 41

System Configuration Utility program 45 notices battery xii definitions xv

Federal Communications

Commission

See the User's Reference laser compliance statement x product 303 safety information ix, 75 trademarks 303, 304 number lock 281

O occasional problems 248 office space, arranging 23 on/off button 7 online help 42, 269 online information services 270 operating systems

See also the User's Reference compatibility 4, 273 configuring the Ethernet adapter for 69 considerations 34 controlling access to 55

LAN Server 32

OS/2 installation 31

SMP-capable 1 updates 276

Windows NT Server 3.51 34

Index

319

optional power supply 3 options


Command Line 223 device records 281

Diagnostic Diskette 220 diskettes 218

EISA, configuring 59 external, connecting 207, 210 failing 250 installation preparation 78 installation problems 250 installing 38, 73 internal adapter 143 drives 156 memory-module kits 113 video memory 131

ISA, configuring 59 locations 281, 283, 286

SCSISelect Utility program 64 setting configuration values 40,

41, 45 test 229 order of installing memory-module kits 113 removing memory-module kits 126 ordering

CDs 31 diskettes 31 publications xvi, 277 replacement batteries 138 replacement keys 279

SCSI cable 208 support line services 275

OS/2

See also operating systems

LAN Server, installing 32 output ports 10 overload protection 3 overview adapter installation considerations 145 configuration 40 diagnostic tools 214 electrical safety 75 handling static-sensitive devices 77 installing external options 207 internal drives 156, 158 microprocessors 86 preparing to install options 78 security features 200

ServerGuide 28 software considerations 35 system components 1

P padlock loops 3, 12, 13 panel, information 3, 9 parallel port location 10 problems 250 parameters default, configuration 281 jumper settings 289 parity

SIMMs 114 part numbers keys 279 publications xvi serial 279 passwords

See also the User's Reference administrative 52, 54, 200 clearing 301

320


passwords (continued) default setting 282 forgotten password 54, 55, 301 general information 52 purpose 200 setting 54, 55 user 55, 200

PC Server Enterprise Storage

Expansion Enclosure 207

PC support services, fee 273

PCI (peripheral component interconnect) architecture

See also the User's Reference adapters configuration 58 expansion slot numbers 146 installation 146, 149 locations 145 removal 151, 154 advantages 1

Pentium Pro microprocessor 1, 86

See also the User's Reference peripheral configuration group 281 phone numbers

See telephone numbers planning workspace 23 pointing device

See mouse ports, input/output

See also connectors

9-pin serial 3 keyboard 10 monitor 10 mouse 10 parallel 10

See also parallel port

SCSI 207 serial 10

See also serial port

POST

See power-on self-test (POST) power connectors 11 current-good light 13 enable switch 7 failure light 12 good light 12, 13 on and off button 7 supplies 12 surge protection 3 power cords

See also the User's Reference lengths 25 location 25 power fail indicator 8 power supply

420 watt, optional 3

420 watt, standard 3

434 watt 3 auxiliary 3 reading status LEDs 259 shut down 259 status 258 surge protection 3 voltage-switch feature 3 with low voltage 259 power-enable switch 7 power-failure light 9 power-on hot-swap drives 156 light 8, 9, 19

Power On indicator 8, 19

Power On/Off button 8, 18, 19

Reset button 8 power-on password

See user password power-on self-test (POST) 3

See also the User's Reference beep codes 216

Index

321

power-on self-test (POST) (continued) definition 215 during configuration 55, 58 during setup 19 message table 217, 232 overview 215 upgradable 3 preface xiii preinstallation

SCSI-2 Fast/Wide PCI controller 145 steps 163 video controller 144 preinstalled devices 14, 92, 156 preparing internal drives for installation 164 to install options external options 207, 210 tasks required 78 tools and supplies 74 to remove internal drives 189,

190 printer port 10 problems 251

SCSI 159 problems, solving

Ethernet adapter 254 fan 248 getting assistance and service 4,

269 insufficient memory to run diagnostics 223 intermittent 248 keyboard 248, 249 memory problem 249 monitor 247 network adapter 149, 256, 257 occasional 248 problems, solving (continued) only the cursor appears 247 option 250 parallel port 250 printer 251 screen jitter 247 serial port 251 software 252

SVGA 247 processor

See microprocessor processor boards connectors, illustration 86, 103 installing 97, 108 removing 89

PRODIGY 270 product advantages 1, 156

See also the User's Reference compatibility 273 external options 286, 287 identification numbers 279 internal options 286 name 279 notices 303

See also the User's Reference warranty information

See the User's Reference programs advanced diagnostic 66 low-level format 66 navigation 221 test 216 protecting data 54, 55 hard disk boot sector 55 the server 17 publications ordering xvi, 277 part numbers xvi

322


Q

QAPlus/PRO test programs 216

R

RAID (redundant array of independent disks)

See also your RAID adapter documentation adapter 3, 143 device drivers 29 reconfiguring your disk array 191

RAM (random-access memory)

See the User's Reference read-only memory (ROM)

See ROM (read-only memory) real-time clock installing 140 removing 139 replacing 137 resetting 299 rear view 10 reconfiguring your disk array 191 recording settings 43, 51 records, device 280 reducing glare 24 related publications xvi removable media installing 165, 181 removing 181 types 159 removing adapters 151 board-support panel 90, 105,

117 filler panel 166 hard disk drives 181, 189, 190 internal drives general information 180 removing (upper-left front) 181 removing (continued) memory boards 118, 125 memory-module kits 124 power supply 197 processor boards 89 real-time clock 139 server cables 75, 80 side covers 81 top cover 83 wrong disk drive, consequences of 189 repairs, getting assistance and service 4 replacement batteries, ordering 138 replacing a battery 137 keys 279 real-time clock 137 requirements for terminating SCSI devices 162, 163 restoring default settings 43

ROM (read-only memory)

See also the User's Reference description 3 run automatic configuration

Plug and Play devices 144

S safety battery handling xii, 137 electrical ix, 75 general information 17 handling static-sensitive devices 77 laser compliance statement x saving

Setup configuration settings 44

System Configuration Utility program configuration settings 50

Index

323

scanners, SCSI 159 screen filter 24 screen, blank 247

SCSI (small computer system interface)

See also the User's Reference adapter location 145 cable requirements 159, 208 connector location 10 rules for using 207 description 159 devices 14, 159 devices supported 208

Disk Utilities 65 drives description 15 external 208 location 14 termination 163 failing 250 identifiers (IDs) assignments 209 backplanes 164 description 160 device records 286 for CD-ROM drive 164 for devices 160 for hot-swap hard disk drives 164 purpose 162 low-level disk format 66 maximum SCSI cable lengths 208 messages 243 narrow devices

See 8-bit devices port 10 problems 243

SCSI (small computer system interface) (continued) purpose 159

SCSI IDs 65, 162 termination requirements 163 viewing 65

SCSISelect Utility program

See also the SCSI Software User's

Guide

Configure/View Host Adapter

Settings 65 low-level disk format 66 menu description 65

SCSI Disk Utilities 65 starting 64 using 64 security procedures

See also password

See also the User's Reference backing up configuration information 46 bolt-down capability 3 controlling diskette drive access 44 door lock 3, 7 drive-startup sequence 56 general information 200 keyboard lock 3 online menu 42 padlock loops 3, 12, 13 setting passwords administrative password 54 general information 52 user password 55 selectable boot

See startup sequence self-tests, internal 215 serial numbers keys 279 server 279

324


serial port integrated function 3 location 10 problems 251 server

See also the User's Reference adding board-support panel 100, 111, 121 adding drives 156 adding memory 113 adding processor boards 97, 108 adding video memory 131 advantages 1, 156 compatibility with applications 1 consequences of removing wrong disk drive 189 controls 6 cover installing 201, 203 removing 81, 83 description 1 disk arrays 177 door unlocking 78 external options 207 features 1, 3 identification numbers 279 illustrated views front 14 rear 10 information 9 installing drives 156, 165, 173 installing memory boards 121,

128 installing processor boards 99,

110 internal options 113, 131, 143 jumper settings 289

PCI adapter expansion slot numbers 146 server (continued) preparing, for installation of options 78 problems 219 records 281, 283, 286 removing board-support panel 90, 105, 117 removing drives 180, 181, 188 removing memory boards 118,

125 removing processor boards 89 security features general information 200 passwords 52, 54, 55 summary 3 software 38 starting 18 startup support 4, 272 support 272 using ServerGuide 5, 28

ServerGuide general information 5 using 28 service, how to get 4, 36 service, warranty

See telephone numbers

ServicePak 276 services, fee 273 setting date 42 drive-startup sequence 56 duplex mode 70 jumpers instructions 290 to resolve configuration conflicts 61

NVRAM and RTC (switch

S6A1-1) 299 passwords 52, 54, 55

SCSI IDs 209

Index

325

setting (continued) switches and jumpers 164 time 42

Setup program controlling access to 52 disabling diskette drives 44 menu description 41 recording and restoring default values 43 starting 42 using 41 shared hubs 71 side cover installing 203 removing 81 single-inline memory module

(SIMM) 113, 114

See also memory-module kits sizes internal drives 158 memory 113 video memory 131 slots, expansion 3, 11

See also expansion slots small computer system interface

(SCSI)

See SCSI (small computer system

SMP interface)

See symmetric multiprocessing

(SMP) software considerations 35 error 219, 252 installing 38 updates 276 solving problems getting assistance and service 4,

269 insufficient memory to run diagnostics 223 solving problems (continued) network adapter 149, 256

POST 232 test 216 speed keyboard 281 memory 113, 131 power-on 281 spilled liquid on system 262 starting

SCSISelect Utility program 64 server 18

Setup program 42

System Configuration Utility program 47 test programs 225 without operating system 20 startup

See also the User's Reference default 282 sequence 56 support 4 static-sensitive devices, handling 77 status hot-swap drive 259 indicators hard disk drive 8 on front panel 8 power supply 12 power supply 259 storage devices 156

See also the User's Reference storage expansion enclosure 207 summary of features 3 super video graphics array (SVGA) integrated controller 3, 144 supplies, power 12, 13 support diskettes, installing 38

326


support line services, ordering 275 surge protection 3 surge protectors 25

SVGA video controller 3 swap diskettes 56 switched hubs 71 switches

See also jumpers changing 62 configuration

See system board, configuration switches

Power On/Off 8 power-enable 7

Reset 8 symmetric multiprocessing (SMP) operating-system support 1, 35 system board adapters 145 configuration jumpers

BIOS boot block (J6A1) 295

BIOS recovery (J6A1) 293

BIOS write (J6A4) 298 video-sleep-register address

(J6A2) 296 configuration switches clearing all passwords

(S6A1-2) 301 resetting NVRAM and RTC

(S6A1-1) 299 settings 299 layout 288 memory connectors 116 settings 289 video-memory connector 133

System Configuration Utility (SCU) controlling access to 52 defining secure mode 57 menu description 46 setting passwords 52, 54, 55

System Configuration Utility (SCU)

(continued) setting the drive-startup sequence 56 starting 47 using 46 system damage 261

System Diskettes

See the User's Reference system utility programs 37

T tape drives

See also the User's Reference sizes 158 technical directory, publications

See telephone numbers technical support fee 273 warranty 271 telephone assistance 271 telephone line requirements for the

United Kingdom ix, 75, 205 telephone numbers


IBM service center 4, 36 ordering publications xvi, 277 termination 162

See also the User's Reference terminators test

See the User's Reference compatibility 273 group specifications 226 group window 226 groups, valid, list of 223 module 227, 228 monitor 246 options 229

Index

327

test (continued) programs description 216 installing 263 starting 225 scripts 228 system 219 text editor 265, 267 time, setting 42 toll-free numbers 4, 36 tools 17, 74 top cover installing 201 removing 83 trademarks 303, 304 troubleshooting diskette drive problems 246

Ethernet adapter 253, 254 general problems 248 how to use 245 keyboard problems 248, 249 monitor problems 247 monitor self-tests 246 mouse problems 248, 249 network adapter 256, 257 option problems 250 overview 218 parallel port problems 250 pointing-device problems 248,

249 printer problems 251 serial port problems 251 software problems 252 types of media 158

U

United Kingdom's telephone line requirements ix, 75, 205 unlocking the server door 78 updates, operating system 276 updating configuration information 49

RAID configuration 211 system configuration information (.CMS) files 45 installing adapters 58 upgradable POST and BIOS 3 upgrading the microprocessor 86 user password forgotten 55, 301 purpose 55, 200 setting 55 using electronic support services 270

HelpWare support family 269

ServerGuide 5, 28

World Wide Web 273 utility programs diagnostic 220, 265

SCSISelect 64

V valid test groups, list of 223 venting of hot air 24 video

See also the User's Reference adapter location 143, 145 adapter requirements 144 compatibility 3 connector 3, 10, 11 connector location 289 default settings 283 default values 282 memory, installing 131

SVGA 3, 144

Video Sleep Register settings 296

328


view configuration 42 front 14 rear 10 resources 47, 49 switch and jumper settings 46,

50 virus checking 225

W warranty information

See also the User's Reference extensions and upgrades 275 service 271 welcome letter xvii

Windows

NT Server 3.51, configuring the

Ethernet adapter for 68

NT Server 3.51, installation 34 work area, arranging 23

World Wide Web corrective service diskettes 276

IBM Personal Computer home page 271

PC Server information 4, 273

Index

329

IBM



Part Number: 84H4262

Printed in U.S.A.

September 1996

84H4262