IBM xSeries 330 User's Manual

IBM xSeries 330 User's Manual

Hardware Maintenance Manual xSeries 330

IBM

Hardware Maintenance Manual xSeries 330

IBM

Note:

Before using this information and the product it supports, be sure to read the general information under

“Notices” on page 147.

First Edition (September 2000)

INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION "AS IS"

WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT

LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR

PURPOSE. Some states do not allow disclaimer of express or implied warranties in certain transactions, therefore, this statement may not apply to you.

This publication could include technical inaccuracies or typographical errors. Changes are periodically made to the information herein; these changes will be incorporated in new editions of the publication. IBM may make improvements and/or changes in the product(s) and/or the program(s) described in this publication at any time.

This publication was developed for products and services offered in the United States of America. IBM may not offer the products, services, or features discussed in this document in other countries, and the information is subject to change without notice.

Consult your local IBM representative for information on the products, services, and features available in your area.

Requests for technical information about IBM products should be made to your IBM reseller or IBM marketing representative.

xSeries 300

© Copyright International Business Machines Corporation 2000. All rights reserved.

US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract with

IBM Corp.

About this manual

This manual contains diagnostic information, a Symptom-to-FRU index, service information, error codes, error messages, and configuration information for the IBM

® xSeries 330.

Important:

This manual is intended for trained servicers who are familiar with IBM

PC Server products.

Important safety information

Be sure to read all caution and danger statements in this book before performing any of the instructions.

Leia todas as instruções de cuidado e perigo antes de executar qualquer operação.

© Copyright IBM Corp. 2000

iii

Prenez connaissance de toutes les consignes de type Attention et

Danger avant de procéder aux opérations décrites par les instructions.

Lesen Sie alle Sicherheitshinweise, bevor Sie eine Anweisung ausführen.

Accertarsi di leggere tutti gli avvisi di attenzione e di pericolo prima di effettuare qualsiasi operazione.

Lea atentamente todas las declaraciones de precaución y peligro ante de llevar a cabo cualquier operación.

Online Support

Use the World Wide Web (WWW) to download Diagnostic, BIOS Flash, and Device

Driver files.

File download address is:

http://www.us.pc.ibm.com/files.html

IBM Online Addresses

The HMM manuals online address is:

http://www.us.pc.ibm.com/cdt/hmm.html

The IBM PC Company Support Page is:

http://www.us.pc.ibm.com/support/index.html

The IBM PC Company Home Page is:

http://www.pc.ibm.com

iv

Hardware Maintenance Manual: xSeries 330

Contents

About this manual . . . . . . . . . . . . . . . . . . . iii

Important safety information . . . . . . . . . . . . . . . . . . . . . . iii

Online Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iv

IBM Online Addresses . . . . . . . . . . . . . . . . . . . . . . . . . iv

Chapter 1.General checkout . . . . . . . . . . . . 1

Chapter 2.General information . . . . . . . . . . 3

Features and specifications . . . . . . . . . . . . . . . . . . . . . . . . 4

What the xSeries 330 offers . . . . . . . . . . . . . . . . . . . . . . . . 5

Reliability, availability, and serviceability features . . . . 5

Server controls and indicators. . . . . . . . . . . . . . . . . . . . . . 6

Front view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Rear view. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Turning on the server . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Turning off the server . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Stand-by mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Chapter 3.Diagnostics . . . . . . . . . . . . . . . . 11

Diagnostic tools overview . . . . . . . . . . . . . . . . . . . . . . . . 11

POST . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

POST error messages . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Event/error logs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Small computer system interface messages . . . . . . . . . 12

Identifying problems using status LEDs . . . . . . . . . . . . 13

Light Path Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . 13

Diagnostics panel . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Diagnostic programs and error messages . . . . . . . . . . . 15

Text messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Starting the diagnostic programs . . . . . . . . . . . . . . . 16

Viewing the test log . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Recovering BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Troubleshooting the Ethernet controller . . . . . . . . . . . . 19

Network connection problems. . . . . . . . . . . . . . . . . . 19

Ethernet controller troubleshooting chart . . . . . . . . 19

Ethernet controller messages. . . . . . . . . . . . . . . . . . . . . . 20

Novell NetWare or IntraNetWare server ODI driver teaming messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

NDIS 4.0 (Windows NT) driver messages . . . . . . . . 22

Power checkout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Replacing the battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Temperature checkout . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Chapter 4.Configuring the server. . . . . . . 29

Using the Configuration/Setup Utility program . . . . . 29

Starting the Configuration/Setup Utility program 29

Choices available from the Configuration/Setup main menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Using passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Power-on password . . . . . . . . . . . . . . . . . . . . . . . . 34

Administrator password . . . . . . . . . . . . . . . . . . . . 35

Using the SCSISelect utility program . . . . . . . . . . . . . . . 36

Starting the SCSISelect utility program . . . . . . . . . . 36

Choices available from the SCSISelect menu . . . . . 36

Using the Preboot eXecution Environment boot agent utility program. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Starting the PXE boot agent utility program . . . 37

Choices available from the PXE boot agent utility .

38

© Copyright IBM Corp. 2000

Chapter 5.Installing options . . . . . . . . . . . 39

Major components of the xSeries 330 server . . . . . . . . . 39

System board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

System board options connectors . . . . . . . . . . . . . . . 40

System board LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

System reliability considerations . . . . . . . . . . . . . . . . 42

Working inside a server with power on . . . . . . . . . . 42

Rack installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Removing the cover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Working with adapters . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Adapter considerations . . . . . . . . . . . . . . . . . . . . . . . . 45

Installing an adapter . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Hard disk drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Preinstallation steps . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Installing or replacing a hard disk drive. . . . . . . . . . 49

Hot-swap disk drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Preinstallation steps . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Installing hot-swap disk drives . . . . . . . . . . . . . . . . . 50

Replacing a drive in a hot-swap bay . . . . . . . . . . 51

Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Installing memory modules . . . . . . . . . . . . . . . . . . . . 53

Microprocessor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Installing the microprocessor . . . . . . . . . . . . . . . . . . . 56

Removing a microprocessor . . . . . . . . . . . . . . . . . . . . 57

Fan assembly replacement . . . . . . . . . . . . . . . . . . . . . . . . 59

Installing the cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

I/O connector locations and ports . . . . . . . . . . . . . . . . . 61

Input/Output ports . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Serial port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Universal Serial Bus ports . . . . . . . . . . . . . . . . . . . 63

Cable Chaining Technology (C2T) ports . . . . . . . 64

C2T chaining cable . . . . . . . . . . . . . . . . . . . . . . . . . 65

C2T breakout cable . . . . . . . . . . . . . . . . . . . . . . . . . 65

Ethernet ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Advanced System Management ports. . . . . . . . . 70

Working with cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Cabling the RS-485 ports . . . . . . . . . . . . . . . . . . . . . . . 71

Connecting the ASM bus . . . . . . . . . . . . . . . . . . . . 72

Connecting the servers with a C2T chain . . . . . . . . . 72

Testing the C2T chain . . . . . . . . . . . . . . . . . . . . . . . 74

Cable management. . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Chapter 6.FRU information (service only) 77

Diskette/CD-ROM drives . . . . . . . . . . . . . . . . . . . . . . . . 77

Diskette/CD-ROM drive bracket . . . . . . . . . . . . . . . . . . 78

Hard disk drive backplane . . . . . . . . . . . . . . . . . . . . . . . . 79

Power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

PCI riser card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

System board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Chapter 7.Symptom-to-FRU index . . . . . . 83

Beep symptoms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

No Beep symptoms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Information panel system error LED . . . . . . . . . . . . . . . 85

Diagnostic error codes . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Error symptoms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

POST error codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

SCSI error codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Temperature error messages . . . . . . . . . . . . . . . . . . . . . . 95

Fan error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

v

System shutdown . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Voltage related system shutdown . . . . . . . . . . . . . . . 96

Temperature related system shutdown . . . . . . . . . . 97

DASD checkout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Bus fault messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Undetermined problems . . . . . . . . . . . . . . . . . . . . . . . . . 98

Chapter 8.Parts listing. . . . . . . . . . . . . . . 101

System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Keyboards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Power cords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

Chapter 9.Related service information . 107

Safety information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

General safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

Electrical safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

Safety inspection guide . . . . . . . . . . . . . . . . . . . . . . . 109

Handling electrostatic discharge-sensitive devices 110

Grounding requirements. . . . . . . . . . . . . . . . . . . . . . 111

Safety notices (multi-lingual translations) . . . . . . . 111

Send us your comments! . . . . . . . . . . . . . . . . . . . . . . . . 146

Problem determination tips . . . . . . . . . . . . . . . . . . . . . . 147

Notices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148

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Hardware Maintenance Manual: xSeries 330

Chapter 1. General checkout

The server diagnostic programs are stored in upgradable read-only memory (ROM) on the system board. These programs are the primary method of testing the major components of the server: the system board, Ethernet controller, video controller,

RAM, keyboard, mouse (pointing device), diskette drive, serial ports, and hard

drives. You can also use them to test some external devices. See “Diagnostic programs and error messages” on page 15.

Also, if you cannot determine whether a problem is caused by the hardware or by the software, you can run the diagnostic programs to confirm that the hardware is working properly.

When you run the diagnostic programs, a single problem might cause several error messages. When this occurs, work to correct the cause of the first error message.

After the cause of the first error message is corrected, the other error messages might not occur the next time you run the test.

A failed system might be part of a shared DASD cluster (two or more systems sharing the same external storage device(s)). Prior to running diagnostics, verify that the failing system is not part of a shared DASD cluster.

A system might be part of a cluster if:

• The customer identifies the system as part of a cluster.

One or more external storage units are attached to the system and at least one of the attached storage units is additionally attached to another system or unidentifiable source.

One or more systems are located near the failing system.

3.

4.

5.

If the failing system is suspected to be part of a shared DASD cluster, all diagnostic tests can be run except diagnostic tests which test the storage unit (DASD residing in the storage unit) or the storage adapter attached to the storage unit.

Notes:

1.

Safety information, see “Safety information” on page 107.

2.

For systems that are part of a shared DASD cluster, run one test at a time in looped mode. Do not run all tests in looped mode, as this could enable the DASD diagnostic tests.

If multiple error codes are displayed, diagnose the first error code displayed.

If the computer hangs with a POST error, go to “POST error codes” on page 90.

For intermittent problems, check the error log; see “Event/error logs” on page 12.

© Copyright IBM Corp. 2000

1.

IS THE SYSTEM PART OF A CLUSTER?

YES.

Schedule maintenance with the customer. Shut down all systems related to the cluster. Run storage test.

NO.

Go to step 2.

2.

IF THE SYSTEM IS NOT PART OF A CLUSTER:

Power-off the computer and all external devices.

Check all cables and power cords.

Set all display controls to the middle position.

Power-on all external devices.

1

Power-on the computer.

If the computer hangs and no error is displayed, go to “Undetermined problems” on page 98.

Record any POST error messages displayed on the screen. If an error is

displayed, look up the first error in the “POST error codes” on page 90.

Check the information LED panel System Error LED; if on, see “Information panel system error LED” on page 85.

Check the System Error Log. If an error was recorded by the system, see

“Chapter 7. Symptom-to-FRU index,” on page 83.

Start the Diagnostic Programs. See “Diagnostic programs and error messages” on page 15.

Check for the following responses: a.

One beep.

b. Readable instructions or the Main Menu.

3.

DID YOU RECEIVE BOTH OF THE CORRECT RESPONSES?

NO.

Find the failure symptom in“Chapter 7. Symptom-to-FRU index,” on page 83.

YES.

Run the Diagnostic Programs. If necessary, refer to “Starting the diagnostic programs” on page 16.

If you receive an error, go to“Chapter 7. Symptom-to-FRU index,” on page 83.

If the diagnostics completed successfully and you still suspect a problem, see

“Undetermined problems” on page 98.

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Hardware Maintenance Manual: xSeries 330

Chapter 2. General information

The IBM

® xSeries 330 server is a one U-high

1

rack-model server for highvolume network transaction processing. This high-performance, symmetric multiprocessing (SMP) server is ideally suited for networking environments that require superior microprocessor performance, efficient memory management, flexibility, and reliable data storage.

The xSeries 330 server comes with a three-year limited warranty and IBM Server Start

Up Support. If you have access to the World Wide Web, you can obtain up-to-date information about your xSeries 330 model and other IBM server products at the following World Wide Web address: http://www.ibm.com/eserver/xseries

1.Racks are marked in vertical increments of 1.75 inches each. Each increment is referred to as a unit, or a "U". A one-U-high device is

1.75 inches tall.

© Copyright IBM Corp. 2000

3

Features and specifications

The following table provides a summary of the features and specifications for the xSeries 330 server.

Table 1. Features and Specifications.

Microprocessor:

• Intel

®

Pentium

®

III microprocessor with MMX™ technology and SIMD extensions

256 KB Level-2 cache

Supports up to two microprocessors

Memory:

Standard: 256 MB

Maximum: 4 GB

Type: 133 MHz, ECC, SDRAM,

Registered DIMMs

Slots: 4 dual inline

Drives standard:

Diskette: 1.44 MB

CD-ROM: 24X IDE

Expansion bays:

• Two 3.5-inch slim high bays for

LVD SCSI hard disk drives

Size

Height 43.69 mm (1.72")

Depth: 653.29 mm (25.72")

Width: 439.93 mm (17.32")

Weight: approximately 12.7 kg

(28lb) when fully configured

Integrated functions:

Advanced System Management processor

One Ultra160 SCSI controller

Two 10BASE-T/100BASE-TX

Intel Ethernet controllers

Two Universal Serial Bus (USB) ports

Two RS-485 Advanced System

Management processor ports

(one In, one Out)

One serial port

Two Cable Chaining Technology ports (IN, OUT)

Heat output:

Approximate heat output in British

Thermal Units (BTU) per hour

Minimum configuration: 273 BTU

(80 watts)

Maximum configuration: 751 BTU

(220 watts)

PCI expansion slots:

• Two 33 MHz/64-bit

Power supply:

Acoustical noise emissions:

• Sound power, idling: 6.1 bel maximum

• Sound power, operating: 6.2 bel maximum

Environment:

Air temperature:

— Server on: 10º to 35º C (50.0º to

95.0º F). Altitude: 0 to 914 m

(2998.7 ft.)

— Server on: 10º to 32º C (50.0º to

89.6º F). Altitude: 914 m

(2998.7 ft.) to 2133 m (6998.0 ft.)

— Server off: 10º to 43º C (50.0º to

109.4º F). Maximum altitude:

2133 m (6998.0 ft.)

Humidity:

— Server on: 8% to 80%

— Server off: 8% to 80%

One 200 watt (115-230 Vac)

Video:

S3 Savage4 PRO

Graphics/Video Accelerator

(integrated on system board)

Compatible with SVGA

8 MB SDRAM video memory

Electrical input:

Sine-wave input (50-60 Hz) required

Input voltage low range:

— Minimum: 100 V ac

— Maximum: 127 V ac

Input voltage high range:

— Minimum: 200 V ac

— Maximum: 240 V ac

Input kilovolt-amperes (kVA) approximately:

— Minimum: 0.08 kVA

— Maximum: 0.22 kVA

What the xSeries 330 offers

The unique design of this server takes advantage of advancements in symmetric multiprocessing (SMP), data storage, and memory management. The server combines:

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Hardware Maintenance Manual: xSeries 330

Impressive performance using an innovative approach to SMP

The server supports up to two Pentium III microprocessors. The server comes with one microprocessor installed; you can install an additional microprocessor to enhance performance and provide SMP capability.

Large system memory

The memory bus in the server supports up to 4 gigabytes (GB) of system memory.

The memory controller provides error correcting code (ECC) support for up to four industry standard PC133, 3.3 V, 168-pin, 8-byte, registered, synchronousdynamic-random access memory (SDRAM) dual inline memory modules

(DIMMs).

System-management capabilities

The server comes with an Advanced System Management Processor on the system board. This processor, in conjunction with the systems-management software that is provided with the server, enables you to manage the functions of the server locally and remotely. The Advanced System Management Processor also provides system monitoring, event recording, and dial-out alert capability.

Note:

The Advanced System Management Processor is sometimes referred to as the service processor.

Refer to the documentation provided with the system-management software for more information.

Integrated network environment support

The server comes with two Ethernet controllers on the system board. Each

Ethernet controller has an interface for connecting to 10-Mbps or 100-Mbps networks. The server automatically selects between 10BASE-T and 100BASE-TX.

Each controller provides full-duplex (FDX) capability, which allows simultaneous transmission and reception of data on the Ethernet local area network (LAN).

IBM ServerGuide CDs

The ServerGuide CDs that are included with the server provide programs to help you set up your server and install the network operating system (NOS). The

ServerGuide program detects the hardware options that are installed, and provides the correct configuration programs and device drivers. In addition, the

ServerGuide CDs include a variety of application programs for your server.

Reliability, availability, and serviceability features

Three of the most important features in server design are reliability, availability, and serviceability (RAS). These factors help to ensure the integrity of the data stored on your server; that your server is available when you want to use it; and that should a failure occur, you can easily diagnose and repair the failure with minimal inconvenience.

The following is an abbreviated list of the RAS features that your server supports.

• Menu-driven setup, system configuration, RAID configuration, and diagnostic programs

Power-on self-test (POST)

Integrated Advanced System Management Processor

Predictive Failure Alerts (PFA)

Remote system problem-analysis support

Power and temperature monitoring

Hot-swap drive bays

Chapter 2. General information

5

Error codes and messages

System error logging

Upgradable BIOS, diagnostics, and Advanced System Management Processor code

Automatic restart after a power failure

Parity checking on the PCI buses

CRC checking on the SCSI buses

Error checking and correcting (ECC) memory

Redundant Ethernet capabilities

Light Path Diagnostics™ on the system board

Vital Product Data (VPD) on system board, and SCSI backplane

Server controls and indicators

This section identifies the controls and indicators on the front and the back of your server.

Front view

Power control button

Power-on light (green)

Reset button

Select button/indicator

(green)

System error light (amber)

Diskette drive activity light

(green)

Hard disk drive status light (amber)

Diskette eject button

CD activity light (green)

CD eject button Hard disk drive activity light (green)

Power-control button:

Press this button to manually turn the server on or off.

Power-on light:

This green LED lights and stays on when you turn on your server and blinks when the server is in standby mode.

Reset button:

Press this button to reset the server and run the power-on self-test

(POST). You might need to use a pen or the end of a straightened paper clip to press the button.

Select button/indicator:

Press this button to select the server in the C2T chain. The green LED on this button lights when the monitor, keyboard, and mouse are logically connected to this server.

System-error light:

This amber LED lights when a system error occurs. An LED on the Light Path Diagnostic panel on the system board will also be on to further isolate the error.

Diskette drive activity light:

When this LED is on, it indicates that the diskette drive is in use.

Diskette-eject button:

Push this button to release a diskette from the drive.

Hard disk drive status light:

Each of the hot-swap drives has a hard disk drive status light. When this amber LED is on continuously, the drive has failed. This status light is active only with a ServeRAID adapter installed in the server.

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Hardware Maintenance Manual: xSeries 330

Hard disk drive activity light:

Each of the hot-swap drives has a Hard Disk Activity light. When this green LED is flashing, the controller is accessing the drive.

CD eject button:

Push this button to release a CD from the drive.

CD drive activity light:

When this light is on, it indicates that the CD-ROM drive is in use.

Rear view

Ethernet 1 speed indicator (green)

Ethernet 1 link indicator (green)

Advanced systems management RS-485

C2T IN port

Select light (green)

USB 2 Serial port

Ethernet 2 speed indicator (green)

Ethernet 2 link indicator (green)

Power-on light

(green)

USB 1

C2T OUT port

System error light (amber)

Ethernet 1 speed indicator:

This green LED lights when the speed of the Ethernet

LAN that is connected to Ethernet port 1 is 100 Mbps.

Ethernet 1 link indicator:

This green LED lights when there is an active link connection on the 10BASE-T or 100BASE-TX interface for Ethernet port 1.

Advanced system management:

The RS-485 ports (in and out) are used for creating a system management bus between several servers.

Select light:

This green LED lights when the monitor, keyboard, and mouse are logically connected to this server. This light duplicates the Select button LED on the front of the server.

Cable Chaining Technology OUT:

This port is used to connect the server to a keyboard, monitor, and pointing device. It is also used to connect multiple servers together to share a single keyboard, monitor, and pointing device.

Serial port:

Signal cables for modems or other serial devices connect here to the 9-pin serial port connector.

Cable Chaining Technology IN:

This port is used to connect multiple servers together to share a single keyboard, monitor, and pointing device.

USB 2:

Universal Serial Bus 2

USB 1:

Universal Serial Bus 1

System-error light:

This amber LED lights when a system error occurs. An LED on the Light Path Diagnostic panel on the system board may also be on to further isolate the error. This light duplicates the system error light on the front of the server.

Chapter 2. General information

7

Power-on light:

This green LED lights and stays on when you turn on your server and will blink when the server is in standby mode. This light duplicates the power on light on the front of the server.

Ethernet 2 link indicator:

This green LED lights when there is an active link connection on the 10BASE-T or 100BASE-TX interface for Ethernet port 2.

Ethernet 2 speed indicator:

This green LED lights when the speed of the Ethernet

LAN connected to Ethernet port 2 is 100 Mbps.

Turning on the server

Turning on the server refers to the act of plugging the power cord of your server into the power source and starting the operating system.

2.

Complete the following steps to turn on the server:

1.

Plug the power cord of your server into the power source.

Note:

Plugging the power cord into a power source may cause the server to start automatically. This is an acceptable action.

Wait 30 seconds then press the power control button on the front of the server.

You can press the Power control button on the front of the server to start the server.

Note:

After you plug the power cord of your server into an electrical outlet, wait approximately 20 seconds before pressing the Power control button.

During this time, the system-management processor is initializing and the

Power control button does not respond.

If the server is turned on and a power failure occurs, the server will start automatically when power is restored.

The Advanced System Management Processor can also turn on the server.

CAUTION:

The power control button on the device and the power switch on the power supply (if there is one) do not turn off the electrical current supplied to the device. The device also might have more than one power cord. To remove all electrical current from the device, ensure that all power cords are disconnected from the power source.

2

1

Turning off the server

8

Turning off the server refers to the act of disconnecting the server from the power source.

Hardware Maintenance Manual: xSeries 330

Complete the following steps to turn off the server:

1.

Refer to your operating system documentation for the proper procedure to shut down the operating system.

Note:

Each operating system is different. Some will allow an immediate shutdown, while others require and orderly shut-down procedure.

2.

3.

Press the power control button on the front of the server. This will put the server in the stand-by mode.

Disconnect the server from the power source.

Note:

After turning off the server, wait at least 5 seconds before you turn on the server again.

Stand-by mode

Stand-by puts the server in a wait state. When in a wait state, the server is not running the operating system, and all core logic is shut down, except for the service processor.

Complete the following steps to put the server into stand-by mode:

1.

Refer to your operating system documentation for the proper procedure to shutdown the operating system.

Note:

Each operating system is different. Read all the documentation about shutting down the operating system before continuing.

2.

Press the power control button on the front of the server.

Chapter 2. General information

9

10

Hardware Maintenance Manual: xSeries 330

Chapter 3. Diagnostics

This section provides basic troubleshooting information to help you resolve some common problems that might occur with the server.

Diagnostic tools overview

The following tools are available to help you identify and resolve hardware-related problems:

POST beep codes, error messages, and error logs

The power-on self-test (POST) generates beep codes and messages to indicate

successful test completion or the detection of a problem. See “POST” on page 12

for more information.

Diagnostic programs and error messages

The server diagnostic programs are stored in upgradable read-only memory

(ROM) on the system board. These programs are the primary method of testing

the major components of your server. See “Diagnostic programs and error messages” on page 15 for more information.

Light Path Diagnostic

The Light Path Diagnostic is used to quickly identify system errors.

© Copyright IBM Corp. 2000

11

POST

When you turn on the server, it performs a series of tests to check the operation of server components and some of the options installed in the server. This series of tests is called the power-on self-test or POST.

If POST finishes without detecting any problems, a single beep sounds and the first screen of your operating system or application program appears.

If POST detects a problem, more than one beep sounds and an error message appears

on your screen. See “POST error messages” for more information.

Notes:

1.

If you have a power-on password set, you must type the password and press

Enter, when prompted, before POST will continue.

2.

A single problem might cause several error messages. When this occurs, work to correct the cause of the first error message. After you correct the cause of the first error message, the other error messages usually will not occur the next time you run the test.

POST error messages

The table “POST error codes” on page 90 provides information about the POST error

messages that can appear during startup.

Event/error logs

The POST error log contains the three most recent error codes and messages that the system generated during POST. The System Event/Error log contains all messages issued during POST and all system status messages from the Advanced System

Management Processor.

To view the contents of this error log, start the Configuration/Setup Utility program; then, select Event/Error Logs from the main menu.

Small computer system interface messages

The following table lists actions to take if you receive a SCSI error message.

Note:

If the server does not have a hard disk drive, ignore any message that indicates that the drive is not installed.

You will get these messages only when running the SCSISelect Utility. See “SCSI error codes” on page 95.

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Hardware Maintenance Manual: xSeries 330

Table 2. SCSI messages.

SCSI Messages

All

Description

One or more of the following might be causing the problem.

• A failing SCSI device (adapter, drive, controller)

An improper SCSI configuration

Duplicate SCSI IDs in the same SCSI chain

An improperly installed SCSI terminator

A defective SCSI terminator

An improperly installed cable

A defective cable

Action:

Verify that:

• The external SCSI devices are turned on. External SCSI devices must be turned on before the server.

The cables for all external SCSI devices are connected correctly.

The last device in each SCSI chain is terminated properly.

The SCSI devices are configured correctly.

If the above items are correct, run the diagnostic programs to obtain additional information about the failing device. If the error remains or recurs, call for service.

Identifying problems using status LEDs

If the System Error light in the operator information panel on the front of the server is on, one or more LEDs inside the server may be on. Use the light path diagnostics to identify the type of error that occurred.

For LED locations see “System board LEDs” on page 41.

Light Path Diagnostics

You can use the Light Path Diagnostics built into your server to quickly identify the type of system error that occurred. The Light Path Diagnostics panel is located on the system board just behind PCI adapter slot 1. When you press on the Light Path

Diagnostics button the LED on the top right corner of the panel will illuminate. This shows that the diagnostic circuitry is working correctly.

Your server is designed so that any LEDs that are illuminated can be re-illuminated without AC power after you remove the cover. This feature helps you isolate the problem if an error causes the server to shut down. See Table 3 on page 14.

Important:

You have up to 12 hours to use the Light Path Diagnostic LED’s after AC power has been removed from the server. After 12 hours you must power the server up again to be able to use the Light Path Diagnostic LEDs to help locate system errors.

Chapter 3. Diagnostics

13

3.

4.

To view the LEDs on the system board:

1.

Turn off the server and any peripheral devices.

2.

Remove the cables.

5.

Remove the server from the rack and place it on a flat, non-conductive surface.

Remove the server cover (see “Removing the cover” on page 44).

Note:

Refer to “Working inside a server with power on” on page 42 for

instructions and precautions for working in the server with the power on.

Press and hold the Light Path Diagnostics (blue) button on the diagnostics panel.

The LEDs will illuminate while the switch is pressed.

Note:

You can illuminate the LEDs for a maximum of two minutes. After that time, the circuit that powers the LEDs is exhausted.

Diagnostics panel

The following illustration shows the LEDs on the diagnostics panel on the system board. See Table 3 for information on identifying problems using these LEDs.

Light

Path

PS MEM

TEMP CPU

FAN

SP

VRM

PCI

Table 3. Light Path Diagnostics.

LED

PS

MEM

TEMP

CPU

FAN

VRM

SP

PCI

Description

Power supply error

Memory error occurred

System temperature exceeded maximum rating

Microprocessor error

Fan failed or operating slowly

Voltage regulator module error

Error occurred on SP bus

Error occurred on an adapter in PCI slot 1 or 2, or one of the PCI service devices integrated on the system board.

14

See “Information panel system error LED” on page 85 for appropriate action.

Hardware Maintenance Manual: xSeries 330

Diagnostic programs and error messages

The server diagnostic programs are stored in upgradable read-only memory (ROM) on the system board. These programs are the primary method of testing the major components of the server.

Sometimes the first error to occur causes additional errors. In this case, the server displays more than one error message. Always follow the suggested action instructions for the first error message that appears.

The following sections contain the error codes that might appear in the detailed test log and summary log when running the diagnostic programs.

The error code format is as follows: fff-ttt-iii-date-cc-text message

where:

fff ttt iii cc date text message

is the three-digit function code that indicates the function being tested when the error occurred. For example, function code 089 is for the microprocessor.

is the three-digit failure code that indicates the exact test failure that was encountered.

is the three-digit device ID. is the date that the diagnostic test was run and the error recorded.

is the check digit that is used to verify the validity of the information.

is the diagnostic message that indicates the reason for the problem.

Text messages

The diagnostic text message format is as follows:

Function Name: Result (test specific string)

where:

Function Name

is the name of the function being tested when the error occurred. This corresponds to the function code (fff) given in the previous list.

Result

can be one of the following:

Passed

This result occurs when the diagnostic test completes without any errors.

Failed

This result occurs when the diagnostic test discovers an error.

User Aborted

This result occurs when you stop the diagnostic test before it is complete.

Not Applicable

This result occurs when you specify a diagnostic test for a device that is not present.

Aborted

This result occurs when the test could not proceed because of the system configuration.

Chapter 3. Diagnostics

15

Warning

This result occurs when a possible problem is reported during the diagnostic test, such as when a device that is to be tested is not installed.

Test Specific String

This is additional information that you can use to analyze the problem.

Starting the diagnostic programs

You can press F1 while running the diagnostic programs to obtain

Help

information.

You also can press F1 from within a help screen to obtain online documentation from which you can select different categories. To exit Help and return to where you left off, press Esc.

4.

5.

2.

3.

To start the diagnostic programs:

1.

Turn on the server and watch the screen.

When the message F2 for Diagnostics appears, press F2.

Type in the appropriate password; then, press Enter.

Select either Extended or Basic from the top of the screen.

When the Diagnostic Programs screen appears, select the test you want to run from the list that appears; then, follow the instructions on the screen.

Notes:

a.

If the server stops during testing and you cannot continue, restart the server and try running the diagnostic programs again. b. The keyboard and mouse (pointing device) tests assume that a keyboard and mouse are attached to the server.

c.

If you run the diagnostic programs with no mouse attached to the server, you will not be able to navigate between test categories using the Next Cat and

Prev Cat

buttons. All other functions provided by mouse-selectable buttons are also available using the function keys.

d. You can test the USB keyboard by using the regular keyboard test. The regular mouse test can test a USB mouse. Also, you can run the USB hub test only if there are no USB devices attached.

e.

You can view server configuration information (such as system configuration, memory contents, interrupt request (IRQ) use, direct memory access (DMA) use, device drivers, and so on) by selecting Hardware Info from the top of the screen.

When the tests have completed, you can view the Test Log by selecting Utility from the top of the screen.

If the hardware checks out OK but the problem persists during normal server operations, a software error might be the cause. If you suspect a software problem, refer to the information that comes with the software package.

Viewing the test log

The test log will not contain any information until after the diagnostic program has run.

Note:

If you already are running the diagnostic programs, begin with step 3 on page

17.

To view the test log:

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Hardware Maintenance Manual: xSeries 330

1.

2.

3.

4.

Turn on the server and watch the screen.

If the server is on, shut down your operating system and restart the server:

When the message F2 for Diagnostics appears, press F2.

If a power-on password is set, the server prompts you for it. Type in the appropriate password; then, press Enter.

When the Diagnostic Programs screen appears, select Utility from the top of the screen.

Select View Test Log from the list that appears; then, follow the instructions on the screen.

The system maintains the test-log data while the server is powered on. When you turn off the power to the server, the test log is cleared.

Chapter 3. Diagnostics

17

Recovering BIOS

If the BIOS has become corrupted, such as from a power failure during a flash update, you can recover the BIOS using the BIOS code page jumper and a BIOS flash diskette.

Note:

You can obtain a BIOS flash diskette from one of the following sources:

• Use the ServerGuide program to make a BIOS flash diskette.

Download a BIOS flash diskette from the World Wide Web. Go to http:

//www.pc.ibm.com/support/, select IBM Server Support, and make the selections for your server.

Contact your IBM service representative.

To recover the BIOS:

1.

Turn off the server and peripheral devices and disconnect all external cables and power cords; then, remove the cover.

2.

Locate the BIOS code page jumper (J19) on the system board.

BIOS code page jumper

(J19)

1 2 3

18

3.

4.

5.

6.

7.

Place a jumper on pins 1 and 2 to enable BIOS back page.

Reconnect all external cables and power cords and turn on the peripheral devices.

Insert the BIOS Flash Diskette in the diskette drive.

Restart the server. The system begins the power-on self-test (POST) and BIOS flash.

Select 1 - Update POST/BIOS from the menu that contains various flash (update) options.

Hardware Maintenance Manual: xSeries 330

8.

9.

When prompted as to whether you want to save the current code to a diskette, select N.

When prompted to choose a language, select a language (from 0 to 7) and press

Enter

to accept your choice.

10. Do not reboot your system at this time.

11. Remove the BIOS Flash Diskette from the diskette drive.

12. Turn the server off.

13. Move the jumper on J19 to pins 2 and 3 to return to normal startup mode.

14. Restart the server. The system should start up normally.

Troubleshooting the Ethernet controller

This section provides troubleshooting information for problems that might occur with the 10/100 Mbps Ethernet controller:

Network connection problems

If the Ethernet controller cannot connect to the network, check the following:

• Make sure that the cable is installed correctly.

The network cable must be securely attached at all connections. If the cable is attached but the problem persists, try a different cable.

If you set the Ethernet controller to operate at 100 Mbps, you must use Category 5 cabling.

If you directly connect two workstations (without a hub), or if you are not using a hub with X ports, use a crossover cable.

Note:

To determine whether a hub has an X port, check the port label. If the label contains an X, the hub has an X port.

Determine if the hub supports auto-negotiation. If not, try configuring the integrated Ethernet controller manually to match the speed and duplex mode of the hub.

Check the LAN activity light on the front of the server. The LAN activity light illuminates when the Ethernet controller sends or receives data over the Ethernet

Network. If the LAN activity light is off, make sure that the hub and network are operating and that the correct device drivers are loaded.

Make sure that you are using the correct device drivers, supplied with the server.

Check for operating system-specific causes for the problem.

Make sure that the device drivers on the client and server are using the same protocol.

Test the Ethernet controller:

How you test the Ethernet controller depends on which operating system you are using (see the Ethernet controller device driver README file).

Ethernet controller troubleshooting chart

You can use the following troubleshooting chart to find solutions to 10/100 Mbps

Ethernet controller problems that have definite symptoms.

Chapter 3. Diagnostics

19

Table 4. Ethernet troubleshooting chart.

Ethernet controller problem

The server stops running when loading device drivers.

Suggested Action

The PCI BIOS interrupt settings are incorrect.

Data is incorrect or sporadic.

The Ethernet controller stopped working when another adapter was added to the server.

The Ethernet controller stopped working without apparent cause.

Check the following:

• Determine if the interrupt (IRQ) setting assigned to the Ethernet controller is also assigned to another device in the Configuration/Setup Utility program.

Although interrupt sharing is allowed for PCI devices, some devices do not function well when they share an interrupt with a dissimilar PCI device. Try changing the IRQ assigned to the Ethernet controller or the other device. For example, for NetWare Versions 3 and 4 it is recommended that disk controllers not share interrupts with LAN controllers.

Make sure that you are using the most recent device driver available from the

World Wide Web.

Run the network diagnostic program.

Check the following:

Make sure that you are using Category 5 cabling when operating the server at 100

Mbps.

Make sure that the cables do not run close to noise-inducing sources like fluorescent lights.

Check the following:

Make sure that the cable is connected to the Ethernet controller.

Make sure that your PCI system BIOS is current.

Reseat the adapter.

Determine if the interrupt (IRQ) setting assigned to the Ethernet adapter is also assigned to another device in the Configuration/Setup Utility program.

Although interrupt sharing is allowed for PCI devices, some devices do not function well when they share an interrupt with a dissimilar PCI device. Try changing the IRQ assigned to the Ethernet adapter or the other device.

Check the following:

Run diagnostics for the Ethernet controller.

Try a different connector on the hub.

Reinstall the device drivers. Refer to your operating-system documentation and to the ServerGuide information.

Ethernet controller messages

The integrated Ethernet controller might display messages from the following device drivers:

Novell™ NetWare™ or IntraNetWare Server ODI

NDIS Adapter for level 4.0 (Windows NT)

SCO™ UNIX LLI

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Hardware Maintenance Manual: xSeries 330

Novell NetWare or IntraNetWare server ODI driver teaming messages

This section provides explanations of the error messages for the Novell NetWare or

IntraNetWare server ODI driver, and suggested actions to resolve each problem.

Table 5. NetWare driver messages for the Ethernet controller.

Message Description

Couldn’t allocate resources

AFT group for primary adapter in slot

nnn already exists.

Error locating DCT addresses in internal table. Make sure that you have loaded LAN drivers after loading AFT.NLM.

Explanation:

An unknown error has occurred when trying to allocate needed resources for the AFT Module. Action:

• Check the server configuration. If the problem persists, contact your network supplier.

• Verify that the Ethernet controller is enabled. If the Ethernet controller is enabled, run the diagnostic programs.

Explanation:

An attempt was made to rebind an adapter already in an AFT group. Action: Check the AFT slot numbers for existing AFT teams. If the problem persists, contact your network supplier.

Explanation:

The bind command was entered prior to loading the device driver. The device driver must be loaded after loading AFT.NLM but before any bind command can be issued. Action: Load the driver for the supported adapter and try loading the AFT module again. If the problem persists, contact your network supplier.

Insufficient number of arguments specified.

Duplicate slot numbers detected.

Xxx’ is not supported for AFT team.

Primary and Secondary adapters do not match. AFT group is not created.

Explanation:

The appropriate or expected number of parameters was not entered in a command. Action: Check the parameters required for the given command. If the problem persists, contact your network supplier.

Explanation:

An attempt has been made to bind the same slot number more than once. Action: Check the slot numbers entered during the bind. Adapter slot numbers must be valid and unique. If the problem persists, contact your network supplier.

Explanation:

A bind command has been issued for adapters not supported by

AFT.NLM. Action: Make sure that you attempt to bind only adapters supported by AFT.NLM.

Explanation:

A bind command was entered for an adapter team that is a combination of server and client adapters. An AFT team must be a grouping of the same classification of adapter. Action: Verify that all the adapters bound in a team are of the same classification.

Requested number of Secondary cards are not found.

Failed to create AFT group. Make sure that the drivers for supported adapters are loaded, primary adapter is bound to protocols, and secondary adapter is not bound to any protocols.

Error identifying slot numbers for the specified board names.

Explanation:

The number of adapters specified in the bind command could not be located. Action: Verify the numbers and slot locations of the adapters to be bound. If the problem persists, contact your network supplier.

Explanation:

Binding of protocol failed. Protocol is either not bound to any adapter or is bound to more than one adapter in the group. Action: Ensure that the protocol is bound to only adapter in an AFT team.

Explanation:

The mapping between the board name entered and the slot number for an adapter could not be established. Action: Check the board name for the adapter before issuing the bind command. If the problem persists, contact your network supplier.

Chapter 3. Diagnostics

21

Table 5. NetWare driver messages for the Ethernet controller.

Can’t unbind specified slot from AFT group. Make sure that the slot you specified is for the primary adapter in an AFT group.

Explanation:

The number entered in the unbind command was not the primary adapter in an AFT group. Action: Reissue the unbind command and specify the slot number for the primary adapter.

LAN adapter at slot nnnn (Port 0xaa) failed to reset. Check the state of the adapter.

Explanation:

The adapter that you specified could not be initialized. Action:

1.

Load the driver for the supported adapter.

2.

Check that the adapter is seated properly in the slot and try loading the

AFT module again.

AFT is not supported on this version of NetWare(TM).

Failed to allocate resources tags.

Please unload all LAN drivers before unloading AFT.NLM.

If the problem persists, contact your network supplier.

Explanation:

The NetWare on your server is not a version supported by AFT.

Action:

Load and bind AFT only on supported versions of NetWare (currently version 4.11 and above).

Explanation:

An unknown error has occurred when trying to allocate needed resources for the AFT module. Action: Check Server Configuration. If the problem persists, contact your network supplier.

Explanation:

An attempt was made to unload the AFT.NLM module before unloading the adapter driver. Action: Unload the adapter driver before unloading the AFT module.

NDIS 4.0 (Windows NT) driver messages

This section contains the error messages for the NDIS 4.0 drivers. The explanation and recommended action are included with each message.

Table 6. NDIS (Windows NT or Windows 2000) driver messages for the Ethernet controller.

Error code (hex)

0x00

0x01

0x02

0x03

0x0D

0x0E

Description

Explanation:

The driver could not register the specified interrupt. Action: Using the

Configuration/Setup utility, make sure that a PCI interrupt is assigned to your Ethernet card, and that Ethernet is enabled.

Explanation:

One of the PCI cards did not get the required resources. Action: Using the

Configuration/Setup utility, make sure that a PCI interrupt is assigned to your Ethernet card, and that Ethernet is enabled.

Explanation:

Bad node address (multicast address). Action: Make sure the locally administered address is valid, if one is specified. The address can not be a multicast address.

1.

2.

3.

4.

Explanation:

Failed self-test. Action: Make sure a cable is attached to the Ethernet connector. If the problem persists, call for service.

Explanation:

Could not allocate enough memory for transmit queues. Action:

From the Windows NT desktop, select Start -> Control Panel -> Networks -> Adapters.

Select your IBM Ethernet adapter from the list.

Select Properties -> Advanced.

Lower the resource values that apply to the transmit queue.

2.

3.

Explanation:

Could not allocate enough memory for receive queue. Action:

1.

From the Windows NT desktop, select Start -> Control Panel -> Networks -> Adapters.

4.

Select your IBM Ethernet adapter from the list.

Select Properties -> Advanced.

Lower the resource values that apply to the receive queue.

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Hardware Maintenance Manual: xSeries 330

Table 6. NDIS (Windows NT or Windows 2000) driver messages for the Ethernet controller.

Error code (hex)

0x0F

0x10

0x11

0x13

0x16

0x17

Description

2.

3.

Explanation:

Could not allocate enough memory for other structures. Action:

1.

From the Windows NT desktop, select Start -> Control Panel -> Networks -> Adapters.

4.

Select your IBM Ethernet adapter from the list.

Select Properties -> Advanced.

Lower the value for the resource named in the message.

Explanation:

Did not find any Ethernet controllers. Action: Using the Configuration/Setup utility, make sure that Ethernet is enabled.

Explanation:

Multiple Ethernet controllers found, but none matched the required ID. Action:

Using the Configuration/Setup utility, make sure that Ethernet is enabled.

Explanation:

Did not find any Ethernet controllers that matched the required subven/subdev.

Action:

Using the Configuration/Setup utility, make sure that Ethernet is enabled.

Explanation:

Single adapter found but multiple instances tried to load. Action: Using the

Configuration/Setup utility, make sure that Ethernet is enabled, and that the slot containing the

IBM Netfinity 10/100 Ethernet Adapter or the IBM 10/100 Etherjet PCI adapter is enabled.

Explanation:

Slot parameter not specified in the registry. Action: Remove the adapter driver and reinstall it. If the problem persists, call for service.

Action:

Call for service.

All other 4character hexadecimal codes

Ethernet teaming messages:

06

07

08

09

10

Table 7. NDIS (Windows NT or Windows 2000) driver teaming messages for the Ethernet controller.

01

02

03

04

05

11

Event ID

Error

Error

Error

Error

Error

Type

Informational

Informational

Informational

Informational

Warning

Informational

Description

Explanation:

Team Name and physical adapter name are the same. This is an invalid configuration. Action: Reconfigure the adapter team by doubleclicking the PROSet icon in the control panel.

Explanation:

Unable to allocate required resources. Action: Free some memory resources and restart.

Explanation:

Unable to read required registry parameters. Action:

Reconfigure the adapter team by double-clicking the PROSet icon in the control panel.

Explanation:

Unable to bind to physical adapter. Action: Reconfigure the adapter team by double-clicking the PROSet icon in the control panel.

Explanation:

Unable to initialize an adapter team. Action: Reconfigure the adapter team by double-clicking the PROSet icon in the control panel.

Explanation:

Team nn. Primary adapter is initialized. Action: None.

Explanation:

Team nn. Secondary adapter is initialized. Action: None.

Explanation:

Team nn. Virtual adapter or Team is initialized. Action: None.

Explanation:

Team nn. Primary adapter is switching over. Action: None.

Explanation:

Team nn. Adapter link down. Action: Make sure the adapter is functioning properly.

Explanation:

Team nn. Secondary adapter took over. Action: None.

Chapter 3. Diagnostics

23

Table 7. NDIS (Windows NT or Windows 2000) driver teaming messages for the Ethernet controller.

12

13

14

15

16

17

18

19

20

21

Event ID Type

Warning

Informational

Informational

Error

Informational

Informational

Informational

Informational

Informational

Warning

Description

Explanation:

Team nn. Secondary adapter is deactivated from the Team.

Action:

Make sure the secondary adapter is functioning properly and that the adapter cable is securely connected to the LAN.

Explanation:

Team nn. Secondary adapter has rejoined the Team. Action:

None.

Explanation:

Team nn. Secondary adapter link is up. Action: None.

Explanation:

Team nn. The last adapter has lost its link. Network connection has been lost. Action: Shut down the server and replace the adapters; then, restart the server to reestablish the connection.

Explanation:

Team nn. An adapter has re-established the link. Network connection has been restored. Action: None.

Explanation:

Team nn. Preferred primary adapter has been detected.

Action:

None.

Explanation:

Team nn. Preferred secondary adapter has been detected.

Action:

None.

Explanation:

Team nn. Preferred primary adapter took over. Action: None.

Explanation:

Team nn. Preferred secondary adapter took over. Action:

None.

Explanation:

Team nn. Primary adapter does not sense any Probes. Possible reason: partitioned Team. Action: Make sure the cables of the adapter team are connected to the same LAN segment. Reconfigure the team if necessary.

Power checkout

Power problems can be difficult to troubleshoot. For instance, a short circuit can exist anywhere on any of the power distribution busses. Usually a short circuit will cause the power subsystem to shut down because of an overcurrent condition.

A general procedure for troubleshooting power problems is as follows:

1.

Power off the system and disconnect the AC cord(s). Disconnect all external cables and remove server from the rack.

Note:

To determine if the power switch assembly needs to be replaced turn on microswitch 5 on switch block 1 (power-on override) and reconnect the

AC cord. If the system powers on within 40 seconds then replace the switch assembly.

2.

Check for loose cables in the power subsystem. Also check for short circuits, for instance if there is a loose screw causing a short circuit on a circuit board.

3.

Remove adapters and disconnect the cables and power connectors to all internal and external devices until system is at minimum configuration required for power-on.

Note:

Minimum configuration requirements are:

4.

a.

1 Power supply b. System board c.

1 Microprocessor d. 1 Terminator card e.

Memory module (with a minimum of 128 MB DIMM)

Reconnect the AC cord and power on the system. If the system powers up successfully, replace adapters and devices one at a time until the problem is

24

Hardware Maintenance Manual: xSeries 330

isolated. If system does not power up from minimal configuration, replace FRUs of minimal configuration one at a time until the problem is isolated.

To use this method it is important to know the minimum configuration required for a system to power-up.

Replacing the battery

When replacing the battery you must replace it with a lithium battery of the same type, from the same manufacturer. To avoid possible danger read and follow the safety statement below.

To order replacement batteries, call 1-800-772-2227 within the United States, and 1-

800-465-7999 or 1-800-465-6666 within Canada. Outside the U.S. and Canada, call your

IBM reseller or IBM marketing representative.

Note:

After you replace the battery, you must reconfigure your server and reset the system date and time.

CAUTION:

When replacing the battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer. The battery contains lithium and can explode if not properly used, handled, or disposed of.

Do not:

Throw or immerse into water

Heat to more than 100

°

C (212

°

F)

• Repair or disassemble

Dispose of the battery as required by local ordinances or regulations.

3.

4.

5.

To replace the battery:

1.

Read “Before you begin” on page 42, and follow any special handling and

installation instructions supplied with the replacement battery.

2.

Turn off the server and peripheral devices and disconnect all external cables and power cords.

Remove the server from the rack (see “Rack installation” on page 43).

Remove the cover (see “Removing the cover” on page 44).

Remove the battery: a.

Use one finger to lift the battery clip over the battery.

b. Use one finger to slightly slide the battery out from its socket. The spring mechanism will push the battery out toward you as you slide it from the socket.

c.

Use your thumb and index finger to pull the battery from under the battery clip.

Chapter 3. Diagnostics

25

d. Ensure that the battery clip is touching the base of the battery socket by pressing gently on the clip.

6.

Insert the new battery: a.

Tilt the battery so that you can insert it into the socket, under the battery clip.

b. As you slide it under the battery clip, press the battery down into the socket.

7.

8.

9.

Reinstall the server cover and connect the cables.

Turn on the server.

Start the Configuration/Setup Utility program and set configuration parameters.

• Set the system date and time.

Set the power-on password.

Reconfigure the server.

Temperature checkout

Proper cooling of the system is important for proper operation and system reliability.

For a typical Netfinity server, you should make sure:

Each of the drive bays has either a drive or a filler panel installed

The top cover is in place during normal operation

There is at least 50 mm (2 inches) of ventilated space at the sides of the server and

100 mm (4 inches) at the rear of the server

• The top cover is removed for no longer than 30 minutes while the server is operating

A removed hot-swap drive is replaced within two minutes of removal

Cables for optional adapters are routed according to the instructions provided with the adapters (ensure that cables are not restricting air flow)

The fans are operating correctly and the air flow is good

A failed fan is replaced within 48 hours

In addition, ensure that the environmental specifications for the system are met. See

“Features and specifications” on page 4.

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Hardware Maintenance Manual: xSeries 330

Note:

The server is not designed to operate in an enclosed environment. The xSeries

300 should not reside behind a glass door in its rack enclosure.

For more information on specific temperature error messages, see “Temperature error messages” on page 95.

Chapter 3. Diagnostics

27

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Hardware Maintenance Manual: xSeries 330

Chapter 4. Configuring the server

The following configuration programs are provided with the server:

Configuration/Setup Utility

This program is part of the basic input/output system (BIOS) that comes with the server. You can use this program to configure serial and parallel port assignments, change interrupt request (IRQ) settings, change the drive startup sequence, set the

date and time, and set passwords. See “Using the Configuration/Setup Utility program” for more information.

SCSISelect Utility

With the built-in SCSISelect Utility program, you can configure the devices that are attached to the integrated SCSI controller. Use this program to change default values, resolve configuration conflicts, and perform a low-level format on a SCSI

hard disk drive. See “Using the SCSISelect utility program” on page 36 for more

information.

PXE Boot Agent Utility

The Preboot eXecution Environment (PXE) Boot Agent Utility program is part of the basic input/output system (BIOS) code that comes with your server. You can use this program to change network boot protocols and boot order, to select OS wake up support, and to set menu wait times.

ServeRAID programs

If there is a ServeRAID adapter installed in the server, you must use the

ServeRAID configuration program to define and configure your disk-array subsystem before you install your operating system.

Using the Configuration/Setup Utility program

This section provides the instructions needed to start the Configuration/Setup Utility program and descriptions of the menu choices available.

Starting the Configuration/Setup Utility program

To start the Configuration/Setup Utility program:

1.

Turn on the server and watch the monitor screen.

2.

When the message

Press F1 for Configuration/Setup

appears, press F1.

Note:

If you have set both levels of passwords (user and administrator), you must enter the administrator password to access the full

Configuration/Setup menu.

3.

Follow the instructions that appear on the screen.

Choices available from the Configuration/Setup main menu

From the Configuration/Setup Utility main menu, you can select settings that you want to change. The Configuration/Setup Utility main menu is similar to the following:

© Copyright IBM Corp. 2000

29

IBM Netfinity Setup - © IBM Corporation 1998

Configuration/Setup Utility

System Summary

System Information

Devices and I/O Ports

Date and Time

System Security

Start Options

Advanced Setup

Error Logs

Save Settings

Restore Settings

Load Default Settings

Exit Setup

<Esc> Exit <Enter> Select

Notes:

1.

You can press F1 to display Help information for a selected menu item.

2.

The choices on some menus might differ slightly, depending on the BIOS version in the server.

Descriptions of the choices available from the main menu are as follows:

System Summary

Select this choice to display configuration information. This includes the type and speed of the microprocessors and the amount of memory installed.

Changes that you make to configuration settings appear on this summary screen.

You cannot edit the fields.

This choice appears on both the full and limited Configuration/Setup Utility menus.

System Information

Select this choice to display information about the server. Changes that you make on other menus might appear on this summary screen. You cannot edit any fields.

The System Information choice appears only on the full Configuration/Setup

Utility main menu.

Product Data

Select this choice to view system information, such as the machine type and model, the server serial number, and the revision level or issue date of the

BIOS stored in the flash electronically erasable programmable ROM

(EEPROM).

System Card Data

Select this choice to view vital product data (VPD) for some server components.

Devices and I/O Ports

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Hardware Maintenance Manual: xSeries 330

Select this choice to view or change the assignments for devices and input/output ports. This choice appears only on the full Configuration/Setup Utility main menu.

This choice also allows you to enable or disable the integrated SCSI, and Ethernet controllers.

— The default setting is Enable for all the controllers. If you select Disable, the system will not configure the disabled device and the operating system will not see the device. (This is equivalent to unplugging the device.)

— If the on-board SCSI controller is disabled and no other storage device is installed, operating system startup cannot occur.

Select System Service Processor Settings to view the interrupt-request setting

(IRQ) used by the Advanced System Management Processor (system service processor). You can then use the arrow keys to select a new IRQ setting for the

Advanced System Management Processor from the list of available choices.

Date and Time

Select this choice to set the system date and time and to change the system time sent to the Advanced System Management Processor (service processor) when the server is started. This choice appears only on the full Configuration/Setup Utility main menu.

The system time is in a 24-hour format: hour:minute:second.

You can set a time delta to be added or subtracted from the system time that is sent to the service processor (Advanced System Management Processor) each time the server is started. Use the number keys to enter the hours and minutes and + or

to add or subtract from the system time. If you want the system clock time to be the same as the Advanced System Management Processor clock time, leave the value set at its default of 0.

System Security

Select this choice to set passwords or a system owner’s name. This choice appears only on the full Configuration/Setup Utility main menu.

You can implement two levels of password protection:

Power-on Password

Select this choice to set or change a power-on password. See “Using passwords” on page 34 for more information.

Administrator Password

Select this choice to set or change an administrator password.

Attention:

If an administrator password is set and then forgotten, it cannot be overridden or removed. You must replace the system board.

The administrator password provides access to all choices on the

Configuration/Setup Utility main menu. You can set, change, or delete both

Chapter 4. Configuring the server

31

• the administrator and power-on passwords, and allow a power-on password to be changed by the user.

See“Using passwords” on page 34 for more information.

Start Options

Select this choice to view or change the start options. This choice appears only on the full Configuration/Setup Utility main menu. Start options take effect when you start the server.

You can select keyboard operating characteristics, such as the keyboard speed.

You also can specify whether the keyboard number lock starts on or off. You also can enable the server to run without a diskette drive, monitor, or keyboard.

Note:

To determine if you should configure your server to operate without a

keyboard see Table 16 on page 73.

The server uses a startup sequence to determine the device from which the operating system loads. For example, you can define a startup sequence that checks for a startable diskette in the diskette drive, then checks the hard disk drive in bay 1, and then checks a network adapter.

If the Boot Fail Count choice is enabled, you must restart the system three times to restore the system BIOS default settings. If this choice is disabled, the system

BIOS defaults can only be restored from the Configuration/Setup Utility main menu.

You can enable a virus-detection test that checks for changes in the master boot record at startup.

Advanced Setup

Select this choice to change values for advanced hardware features, such as cache control, and PCI configuration. This choice appears only on the full

Configuration/Setup Utility main menu.

A warning message appears above the choices on this menu to alert you that the system might malfunction if these options are configured incorrectly. Follow the instructions on the screen carefully.

Processor Serial Number Access

Select this choice to identify if the microprocessor serial number in the microprocessor is readable.

System Partition Visibility

Select this choice to identify if the System Partition is visible. To make the

System Partition visible, set this value to Visible. To make the System

Partition invisible, set this value to Hidden.

Core Chipset Control

Select this choice to modify settings that control features of the core chip set on the system board.

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Hardware Maintenance Manual: xSeries 330

Attention:

Do not make changes here unless directed to do so by an IBM authorized service representative.

Cache Control

Select this choice to enable or disable the microprocessor cache. In addition, you can set the microprocessor cache mode to write-back (WB) or writethrough (WT). Selecting write-back mode will provide the maximum system performance.

PCI Slot/Device Information

Select this choice to view and identify system resources used by PCI devices.

PCI devices automatically communicate with the server configuration information. This usually results in automatic configuration of a PCI device.

Attention:

You must use the menu selections to save custom settings for the

PCI Slot/Device Information choice. The save, restore and load default settings choices on the main menu of the Configuration/Setup Utility do not save the PCI Slot/Device Information settings.

PCI Device Control

allows you to enable or disable the PCI slots from this menu.

– The default setting is Enable for all the PCI slots. If you select Disable, the system will not configure the disabled device and the operating system will not see the device. (This is equivalent to unplugging the device.)

Memory Settings

Select this choice to manually disable or enable a bank of memory.

If a memory error is detected during POST or memory configuration, the server will automatically disable the failing memory bank and continue operating with reduced memory capacity. If this occurs, you must manually enable the memory bank after the problem is corrected. Select Memory

Settings

from the Advanced Setup menu, use the arrow keys to highlight the bank that you want to enable; then, use the arrow keys to select Enable.

Error Logs

Select this choice to view or clear error logs.

— Select POST Error Log to view the three most recent error codes and messages that the system generated during POST.

Select Clear error logs from the POST Error Log menu to clear the error log.

— Select System Event/Error Log to view the system event/error log. The system event/error log contains all the system error and warning messages that the system has generated. You can use the arrow keys to move between pages in the system event/error log.

Select Clear error logs from the System Event/Error Log menu to clear the error or event log.

Save Settings

Select this choice to save your customized settings.

Restore Settings

Select this choice to delete your changes and restore the previous settings.

Load Default Settings

Chapter 4. Configuring the server

33

Select this choice to cancel your changes and restore the factory settings.

Exit Setup

If you have made any changes, the program will prompt you to save the changes or exit without saving the changes.

Using passwords

The System Security choice appears only on the full Configuration/Setup Utility menu. After you select this choice, you can implement two levels of password protection: power-on password and administrator password.

Power-on password

After you set a power-on password, you can enable the unattended-start mode. This locks the keyboard and mouse, but allows the system to start the operating system.

The keyboard and mouse remain locked until you enter the correct password.

You can use any combination of up to seven characters (A–Z, a–z, 0–9 and blanks) for your power-on password. Keep a record of your password in a secure place. If you forget the power-on password, you can regain access to the server through one of the following methods:

• If an administrator password is set, enter the administrator password at the power-on prompt. Start the Configuration/Setup Utility program and change the power-on password.

Change the position of the password override jumper as described in “Setting the password override switch”.

Remove the battery and then install the battery.

Setting the password override switch:

The following illustration shows the location of the password override switch, switch 8 of switch block 1, on the system board.

Note:

The illustrations in this document might differ slightly from your hardware.

Switch block

(SW1)

To set the password override switch:

1.

Review the information in “Before you begin” on page 42.

34

Hardware Maintenance Manual: xSeries 330

2.

3.

4.

5.

Turn off the server and peripheral devices and disconnect all external cables and

power cords; then, remove the cover. See “Removing the cover” on page 44.

Toggle switch 8 on switch block 1 on the system board. This clears the power-on password for one boot cycle.

Note:

This means that you can now start or power-up the server one time without having to use the power-on password. But if you do not use the

Configuration/Setup Utility program to change or delete the password, the next time you start the server the original power-on password will be reinstated.

Connect the server to a power source, keyboard, monitor, and mouse.

Power-up the server.

Note:

You can now start the Configuration/Setup Utility program and either delete the old or set a new power-on password.

Administrator password

Select this choice to set an administrator password. The administrator password provides access to all choices on the Configuration/Setup Utility main menu. You can set, change, or delete both the administrator and power-on passwords, and allow a power-on password to be changed by the user.

Attention:

If an administrator password is set and then forgotten, it cannot be overridden or removed. You must replace the system board.

The following table provides a summary of the password features.

Table 8. Power-on and administrator password features.

Type of password

Power-on password •

Administrator password

Administrator and power-on password

Results

Enter the password to complete the system startup.

A limited set of choices is available on the

Configuration/Setup Utility main menu.

No password is required to start the system.

Enter the password to access the Configuration/Setup Utility program.

All choices are available on the Configuration/Setup Utility main menu.

You can enter either password to complete the system startup.

The administrator password provides access to all choices on the Configuration/Setup Utility main menu. You can set, change, or delete both the administrator and power-on passwords, and allow a power-on password to be changed by the user.

The power-on password provides access to a limited set of choices on the Configuration/Setup Utility main menu. This limited access might include changing or deleting the poweron password.

Chapter 4. Configuring the server

35

Using the SCSISelect utility program

SCSISelect is a built-in, menu-driven configuration utility program that you can use to:

View the default SCSI IDs

Locate and correct configuration conflicts

Perform a low-level format on a SCSI hard disk

The following sections provide the instructions needed to start the SCSISelect Utility and descriptions of the menu choices available.

Note:

If the server has a RAID adapter installed, use the configuration method supplied with the RAID adapter to view or change SCSI settings for attached devices.

Starting the SCSISelect utility program

To start the SCSISelect utility program:

1.

2.

Turn on the server.

When the

<<< Press <CTRL><A> for SCSISelect™ Utility! >>>

prompt appears, press Ctrl+A.

Note:

If an administrator password has been set, a prompt appears asking you to enter the password to start the SCSISelect Utility program.

3.

Use the arrow keys to select a choice from the menu.

Press Esc to return to the previous menu.

Press the F5 key to switch between color and monochrome modes (if your monitor permits).

4.

Follow the instructions on the screen to change the settings of the selected items; then, press Enter.

Choices available from the SCSISelect menu

The following choices appear on the SCSISelect Utility menu:

Configure/View Host Adapter Settings

Select this choice to view or change the SCSI controller settings. To reset the SCSI controller to its default values, press F6; then, follow the instructions that appear on the screen.

You can view or change the following controller settings:

Host Adapter SCSI ID

Select this choice to view the SCSI controller ID, normally 7.

SCSI Parity Checking

Select this choice to view the assigned value of Enabled.

Host Adapter SCSI Termination

Select this choice to view the assigned value of Enabled.

Boot Device Options

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Hardware Maintenance Manual: xSeries 330

Select this choice to configure startable device parameters. Before you can make updates, you must know the ID of the device whose parameters you want to configure.

SCSI Device Configuration

Select this choice to configure SCSI device parameters. Before you can make updates, you must know the ID of the device whose parameters you want to configure.

Note:

The Maximum Sync Transfer Rate represents the transfer rate for Ultra

SCSI devices.

– The transfer rate for Ultra3 SCSI LVD devices is 160.0

The transfer rate for Ultra2 SCSI LVD devices is 80.0

The transfer rate for Fast SCSI devices is 20.0

Advanced Configuration Options

Select this choice to view or change the settings for advanced configuration options.

SCSI Disk Utilities

Select this choice to view the SCSI IDs that are assigned to each device or to format a SCSI device.

To use the utility program, select a drive from the list. Read the screens carefully before making a selection.

Note:

If you press Ctrl+A before the selected drives are ready, an Unexpected

SCSI Command Failure screen might appear. Restart the server and watch the SCSISelect messages as each drive spins up. After the drive that you want to view or format spins up, press Ctrl+A.

Using the Preboot eXecution Environment boot agent utility program

The Preboot eXecution Environment (PXE) boot agent is a built-in, menu-driven configuration utility program that you can use to:

Change network startup (boot) protocols

Change startup (boot) order

Select whether or not to display setup prompt

Set menu wait time

Select OS wake up support

Starting the PXE boot agent utility program

The following sections provide the instructions needed to start the PXE Boot Agent

Utility and descriptions of the menu choices available.

To start the PXE Boot Agent Utility program:

1.

2.

Turn on the server.

When the Initializing Intel (R) Boot Agent Version X.X.XX

PXE 2.0 Build XXX (WfM 2.0)

prompt appears, press Ctrl+S.

Chapter 4. Configuring the server

37

3.

4.

Note:

By default you will have 2 seconds after the prompt appears on the screen to press Ctrl+S.

Use the arrow keys or press Enter to select a choice from the menu.

• Press Esc to return to the previous menu.

• Press the F4 key to exit.

Follow the instructions on the screen to change the settings of the selected items; then, press Enter.

Choices available from the PXE boot agent utility

The following choices appear on the PXE boot agent utility menu:

Network Boot Protocol

PXE is the default value for this menu item.

Note:

Do not change this value. There are no other network boot protocols supported.

Boot Order

Select this choice to change the order in which boot devices are queried.

— Try local drives first, then network (Default)

— Try network only

— Try local drives only

— Try network first, then local drives

Show setup prompt

Select this choice to either display the PXE setup prompt or disable it. Disable is the default setting.

When this choice is enabled Press Ctrl+S to enter the setup menu will appear on the screen under the initializing prompt.

Setup time wait menu

Select this choice to set up the amount of time (in seconds) that the system will pause during initialization for a Ctrl+S input.

— 2 seconds (Default)

— 3 seconds

— 5 seconds

— 8 seconds

Legacy OS wake up support

Select this choice to allow/disallow a non-windows operating system to use adapter remote wake up capability.

— Disabled (Default)

— Enabled

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Hardware Maintenance Manual: xSeries 330

Chapter 5. Installing options

This chapter provides instructions to help you add options to the server. Some option-removal instructions are provided, in case you need to remove one option to install another. For a list of supported options for the server, see the Server Proven list at: http://www.ibm.com/pc/compat

Major components of the xSeries 330 server

The following illustration shows the locations of major components in the server.

Clip

Terminator card

Memory module

Clear shield

Air baffle

Heatsink

Microprocessor

Fans

Light Path

Diagnostics

Hard disk drive filler panel

Hard disk drive

© Copyright IBM Corp. 2000

39

System board

The illustrations in the following sections show the components on the system board.

System board options connectors

The following illustration identifies the connectors on the system board.

Management port

(J53)

Serial port A

(J52)

Serial port B

(J51)

C2T (out) port (U61)

C2T (in) port (U38)

USB 2 port (J15)

USB 1 port (J13)

RS-485 (Advanced

System Management interconnect) ports (J5)

Ethernet ports (J1)

PCI slot 2

64 bit

33 MHz (J23)

BIOS code page jumper

(J19)

DIMM 4

(J47)

DIMM 3

(J41)

DIMM 2

(J34)

DIMM 1

(J32)

Microprocessor 2

(U79)

Switch block

(SW1)

Battery

PCI slot 1

64 bit

33 MHz (J10)

Primary IDE

(J7)

Secondary

IDE (J2)

SCSI signal

(J4)

Power (J3)

Power (J6)

Diskette (J11)

Microprocessor 1

(U47)

Operator information panel (J43)

Fan 5 (J35)

Fan 6 (J38) Fan 4 (J24)

Fan 3 (J22)

SCSI hard disk drive power (J8)

Fan 1 (J12)

Fan 2 (J14)

CD Power (J17)

System board jumper blocks

Any jumper blocks on the system board that are not shown in the illustration are reserved. For normal operation of the system, no jumpers should be installed on any

of the jumper blocks. See “Recovering BIOS” on page 18 for information about the

Flash ROM page-swap jumper.

System board switch block

The switch block contains microswitches 1-8. As pictured in this illustration, switch 1 is at the top of the switch block and switch 8 is at the bottom. For more information

about this switch block see “Setting the password override switch” on page 34.

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Hardware Maintenance Manual: xSeries 330

The following table describes the function for each switch.

Table 9. Switches 1-8.

Switch number

7

8

5

6

3

4

1

2

Switch description

Reserved.

Reserved.

Reserved.

Reserved.

Force power-on. The default setting is Off (disabled).

Reserved. The default setting is Off.

Reserved. The default setting is Off.

Bypass power-on password.

When toggled to the opposite position, bypasses the power-on password,

if one is set, for one boot cycle. See “Setting the password override switch” on page 34.

System board LEDs

The following illustration identifies the LEDs on the system board.

Power-on indicator

(CR47)

Light path diagnostic circuit verification LED

Light path diagnostic panel

Light path diagnostics button

DIMM 1 failure

(CR 38)

DIMM 2 failure

(CR 39)

DIMM 3 failure

(CR 46)

DIMM 4 failure

(CR 54)

Fan 6 failure (CR48)

Microprocessor 2 failure (CR53)

Fan 4 failure (CR33)

Fan 5 failure (CR40)

Microprocessor 1 failure (CR26)

Fan 3 failure (CR31)

Fan 1 failure

(CR15)

Fan 2 failure

(CR17)

Chapter 5. Installing options

41

Before you begin

Before you begin to install options in the server, read the following information:

• Become familiar with the safety and handling guidelines specified under

“Handling electrostatic discharge-sensitive devices” on page 110, and read the

safety statements in “Safety information” on page 107. These guidelines will help

you work safely while working with the server or options.

Make sure that you have an adequate number of properly grounded electrical outlets for the server, monitor, and any other options that you intend to install.

Back up all important data before you make changes to disk drives.

Have a small, flat-blade screwdriver available.

For a list of supported options for the server, refer to http://www.ibm.com/pc/us/compat on the World Wide Web.

For your convenience during setup and service you might want to have a separate location where you can temporarily connect the server to a power source

(using a separate power cord), keyboard, monitor, and mouse (using a separate

C2T device breakout cable). Additional C2T cables are available in the cable option kit.

System reliability considerations

To help ensure proper cooling and system reliability, make sure:

Each of the drive bays has either a drive or a filler panel installed.

The cover is in place during normal operations, or is removed for no longer than

30 minutes while the server is operating.

There is space around the server to allow the server cooling system to work properly. Leave about 127 mm (5 in.) of space around the front and rear of the server.

Cables for optional adapters are routed according to the instructions provided with the adapters.

A failed fan is replaced within 48 hours.

Working inside a server with power on

Your server is designed to operate safely while turned on with the cover removed.

Follow these guidelines when you work inside a server that is turned on:

• Avoid loose-fitting clothing on your forearms. Button long-sleeved shirts before working inside the server; do not wear cuff links while you are working inside the server.

Do not allow your necktie or scarf to hang inside the server.

Remove jewelry, such as bracelets, rings, necklaces, and loose-fitting wrist watches.

Remove items from your shirt pocket (such as pens or pencils) that could fall into the server as you lean over it.

Take care to avoid dropping any metallic objects, such as paper clips, hair pins, or screws, into the server.

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Hardware Maintenance Manual: xSeries 330

Rack installation

Do the following to install the server in the rack. Reverse the steps to remove the server from the rack.

1.

2.

Lift and place the server on the lower edge of the mounting bracket.

Slide the server as far back as it will go.

3.

Using the thumb screws on the front of the server; secure the server to the brackets.

4.

5.

If you have additional servers to install, repeat steps 1 through 3 for each xSeries

330.

Install all external cables and power cords to the servers.

Chapter 5. Installing options

43

Removing the cover

The following information describes how to remove the cover.

Cover release lever

Screws

3.

4.

5.

6.

Complete the following steps to remove the cover from the server:

1.

2.

Review the information in “Before you begin” on page 42.

Turn off the server and all attached devices and disconnect all external cables and power cords.

7.

Remove the server from the rack (see “Rack installation” on page 43).

Remove the two screws from the rear of the server.

Pull out on the cover release lever at the back of the server, to release the cover.

Slide the cover back, then up and off the server.

Attention:

For proper cooling and airflow, replace the cover before turning on the server. Operating the server for extended periods of time (over 30 minutes) with the cover removed might damage server components.

Remove the clear shield that covers the inside of the server.

Note:

It is not necessary to remove the shield when you are installing memory modules or installing an adapter in the PCI slots.

Working with adapters

The server comes with two peripheral component interconnect (PCI) adapter slots on the system board with riser cards installed in them.

Attention:

Your server also comes with an integrated video controller on the system board. When you install a video adapter in a PCI slot, the server BIOS automatically disables the integrated video controller. This allows the video adapter in the PCI slot to control the video functions for your monitor.

The following illustration shows the location of the 33 MHz PCI expansion slots on the system board.

Note:

The illustrations in this document might differ slightly from your hardware.

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Hardware Maintenance Manual: xSeries 330

PCI slot 2

64 bit

33 MHz (J23)

PCI slot 1

64 bit

33 MHz (J10)

Adapter considerations

Before you install adapters, review the following:

• Locate the documentation that comes with the adapter and follow those instructions in addition to the instructions in this chapter. If you need to change the switch settings or jumper settings on your adapter, follow the instructions that come with the adapter.

• You can install 32-bit or 64-bit full-length or half-length adapters in the expansion slots. Full-length adapters are installed in slot 1; half-length adapters are installed in either slot 1 or 2.

Your server supports 5.0 V and universal PCI adapters; it does not support 3.3 V only adapters.

Your server uses a rotational interrupt technique to configure PCI adapters.

Because of this technique, you can install PCI adapters that currently do not support sharing of PCI interrupts.

PCI slots 1 and 2 and the integrated SCSI controller are on PCI bus B; the system board and all other integrated devices are on PCI bus A.

Note:

PCI bus A = bus 0; PCI bus B = bus 1.

The system scans PCI slots 1 and 2 to assign system resources. By default the system starts (boots) devices in the following order: System SCSI devices, then

PCI devices.

Note:

To change the boot precedence, start the Configuration/Setup Utility, select Start Options from the main menu; then, select the PCI SCSI

adapter boot option

.

Chapter 5. Installing options

45

Installing an adapter

Complete the following steps to install an adapter:

Attention:

When you handle electrostatic discharge (ESD) sensitive devices, take precautions to avoid damage from static electricity. For details on handling these

devices, refer to “Handling electrostatic discharge-sensitive devices” on page 110.

1.

2.

Review the safety precautions that are listed in “Chapter 9. Related service information,” on page 107.

Turn off the server and peripheral devices and disconnect all external cables and power cords.

3.

Remove the server from the rack; then, remove the cover as shown. For more

information see “Removing the cover” on page 44.

Cover release lever

Screws

4.

Remove the expansion slot clip that holds the expansion slot cover in place by sliding it upward and off the frame of the server.

Note:

The illustrations in this document might differ slightly from your hardware.

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Hardware Maintenance Manual: xSeries 330

Retention latch

Tab

Adapter card

Expansion slot clip

Expansion slot

Expansion slot cover

7.

8.

5.

6.

9.

Remove the expansion-slot cover.

Refer to the documentation that comes with your adapter for any cabling instructions.

Attention:

You should route adapter cables before you install the adapter.

Set any jumpers or switches as described by the adapter manufacturer.

Install the adapter:

Note:

When installing an adapter into slot 2, skip steps a and d.

a.

Open the adapter retention latch by pushing the blue tab to release it. Then push the latch up to the full open position.

b. Carefully grasp the adapter by its top edge or upper corners, and align it with the connector on the PCI riser-card.

c.

Press the adapter firmly into the riser-card connector.

Attention:

When you install an adapter, be sure the adapter is correctly seated in the riser-card connector before you turn on the server. Improperly seated adapters might cause damage to the system board, the riser-card, or the adapter.

d. Push down on the blue adapter retention latch until it clicks into place, securing the adapter.

e.

Replace the expansion slot clip by sliding it down until it latches into place and holds the adapter securely.

Connect the internal cables to the adapter.

Chapter 5. Installing options

47

Attention:

Route cables so that they do not block the flow of air from the fans.

Note:

When installing a ServeRAID adapter remove the cable from the SCSI connector (J4) on the system board and attach it to the ServeRAID adapter.

Air flow

10. Install the cover see “Removing the cover” on page 44.

11. Turn on the server.

Hard disk drives

The server supports two 1-inch (26 mm) slim 3.5-inch low voltage differential (LVD) hard disk drives. If you can hot-swap hard disk drives.

Notes:

1.

You can hot-swap a hard disk drive only if a ServeRAID adapter configured as

RAID1 is installed in the system. If you use any other ServeRAID or SCSI configuration, you cannot hot-swap the hard disk drive.

2.

For more information on hot-swap disk drives refer to “Hot-swap disk drives” on page 50.

Each hard disk drive tray has a status and an activity light located on the upper-right

corner of tray (see “Server controls and indicators” on page 6 for the location of the

status and activity indicators). These lights are used to show when there is drive activity or, in some cases, when there is a problem with your hard disk drive.

• The drive must be a low voltage differential drive (LVD), and have a single connector attached (SCA) connector.

The hard disk drive bays connect to a SCSI backplane. This backplane is the printed circuit board behind the bay and is connected to J4 on the system board.

The backplane controls the SCSI IDs for the hard disk drives.

Preinstallation steps

Before you install a hard disk drive, review the following.

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Hardware Maintenance Manual: xSeries 330

Inspect the drive tray for any signs of damage.

Ensure that the drive is installed properly in the tray.

To maintain proper system cooling, do not operate the server for more than two minutes without either a drive or a filler panel installed in each bay.

If your server has a ServeRAID adapter installed; refer to the documentation provided with the ServeRAID adapter for information about adding a drive.

Read the safety precautions listed in “Safety information” on page 107, “Handling electrostatic discharge-sensitive devices” on page 110.

Check the instructions that come with the drive for more information about installing the drive.

Installing or replacing a hard disk drive

Refer to the following illustration to install a hard disk drive:

Note:

The illustrations in this document might differ slightly from your hardware.

Slim filler

Filler panel

Hard disk drive

Drive tray

Drive tray handle

(in open position)

1.

2.

Attention:

• When you handle electrostatic discharge (ESD) sensitive devices, take precautions to avoid damage from static electricity. For details on handling these devices,

refer to “Handling electrostatic discharge-sensitive devices” on page 110.

Review the information in “Before you begin” on page 42.

Turn off the server and all attached devices, and disconnect all external cables and power cords.

3.

4.

5.

Remove the filler panel or defective hard drive from one of the hard disk drive bays.

Install the new hard disk drive in the drive bay: a.

Ensure the tray handle is open (that is, perpendicular to the drive).

b. Align the rails on the drive assembly with the guide rails in the drive bay.

c.

Gently push the drive assembly into the bay until the drive connects to the backplane.

d. Push the tray handle toward the closed position until it locks the drive in place.

Reconnect the external cables and power cords; then, turn on the server.

Chapter 5. Installing options

49

6.

Check the hard disk drive status indicators to verify that the hard disk drives are

operating properly. (See “Server controls and indicators” on page 6 for the

location of the status indicators.)

• When the green light flashes rapidly (three flashes per second), the controller is identifying the drive.

Replacing a hard disk drive is done in the same manner as installing a new hard disk drive.

If the server has a Redundant Array of Independent Disks (ServeRAID) adapter installed, you can hot-swap drives. For more information about hot-swapping drives

refer to the documentation provided with the ServeRAID adapter, “Hot-swap disk

drives”, and to the notes under “Hard disk drives” on page 48.

Hot-swap disk drives

Your server can be configured with hardware to let you continue to operate your system while removing or installing hard disk drives (or hot-swapping). To do this you need a ServeRAID adapter, hard disk drive, and the hard disk drive tray.

• Each hard disk drive that you plan to install must have an accompanying hard disk drive tray.

• The drive must be a low-voltage differential drive (LVD), and have a single connector attached (SCA) connector.

The hard disk drive bays connect to a SCSI backplane. This backplane is the printed circuit board behind the bay and is connected to the ServeRAID adapter.

The backplane controls the SCSI IDs for the hard disk drives.

Preinstallation steps

Before you install a hard disk drive, review the following.

Inspect the drive tray for any signs of damage.

Ensure that the drive is installed properly in the tray.

To maintain proper system cooling, do not operate the server for more than two minutes without either a drive or a filler panel installed in each bay.

If your server has a ServeRAID adapter installed; refer to the documentation provided with the ServeRAID adapter for information about adding a drive.

Read the safety precautions listed in “Safety information” on page 107, “Handling electrostatic discharge-sensitive devices” on page 110.

Check the instructions that come with the drive to see if you need to set any switches or jumpers on the drive.

Installing hot-swap disk drives

Note:

The illustrations in this document might differ slightly from your hardware.

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Hardware Maintenance Manual: xSeries 330

Slim filler

Filler panel

Hard disk drive

Drive tray

Drive tray handle

(in open position)

Complete the following steps to install a hot-swap drive in a hot-swap drive bay:

Attention:

• To maintain proper system cooling, do not operate the server for more than two minutes without either a drive or a filler panel installed for each bay.

1.

2.

When you handle electrostatic discharge sensitive devices (ESD), take precautions to avoid damage from static electricity. For details on handling these devices,

refer to “Handling electrostatic discharge-sensitive devices” on page 110.

Remove the filler panel from one of the empty hot-swap bays by inserting your finger into the depression at the left side of the filler panel and pulling it away from the server.

Install the hard disk drive in the hot-swap bay:

3.

a.

Ensure the tray handle is open (that is, perpendicular to the drive).

b. Align the rails on the drive assembly with the guide rails in the drive bay.

c.

Gently push the drive assembly into the bay until the drive connects to the backplane.

d. Push the tray handle toward the closed position until it locks the drive in place.

Check the hard disk drive status indicators to verify that the hard disk drives are

operating properly. See “Server controls and indicators” on page 6 for the

location of the status indicators.)

• When a ServeRAID adapter is installed and:

— The amber light is on continuously, the drive had failed.

— The green light flashes slowly (one flash per second), the drive is being rebuilt.

— The green light flashes rapidly (three flashes per second), the controller is identifying the drive.

Replacing a drive in a hot-swap bay

You do not have to turn off the server to remove or install the hot-swap drives.

1.

Before you remove a hot-swap hard disk drive that is not defective, back up all important data.

Chapter 5. Installing options

51

2.

3.

To avoid damage to a hard disk drive, do not remove the drive from the hot-swap bay until it has had time to spin down (approximately 30 seconds). Handle the drive carefully.

Before you replace a hot-swap drive, make sure it is defective. If you partially or completely remove a good drive instead of a defective one, the server might lose valuable data.

This situation is especially relevant if the server has a ServeRAID adapter installed and you assigned ServeRAID level 0 or 1 to the logical drives in your disk array. The ServeRAID adapter can rebuild the data that you need, provided that certain conditions are met. Refer to the information provided with the

ServeRAID adapter for further details.

Refer to the following illustration while you perform the steps in this procedure.

Note:

The illustrations in this document might differ slightly from your hardware.

Slim filler

Filler panel

Hard disk drive

Drive tray

Drive tray handle

(in open position)

52

Complete the following steps to replace a drive in a hot-swap bay:

1.

Before you begin, read the documentation that comes with your drive.

2.

Locate the defective drive (look for an amber Hard Disk Status light on the front of the drive).

3.

Remove the defective hard disk drive: a.

Move the handle on the drive to the open position (perpendicular to the drive) b. Pull the hot-swap drive assembly from the bay.

4.

5.

Install the hard disk drive in the hot-swap bay: a.

Ensure the tray handle is open (that is, perpendicular to the drive).

b. Align the rails on the drive assembly with the guide rails in the drive bay.

c.

Gently push the drive assembly into the bay until the drive connects to the backplane.

d. Push the tray handle toward the closed position until it locks the drive in place.

Check the hard disk drive status indicators to verify that the hard disk drive is

installed properly (see “Server controls and indicators” on page 6 for the location

of the status indicators).

• When a ServeRAID adapter is installed and:

— The amber light is on continuously, the drive has failed.

Hardware Maintenance Manual: xSeries 330

Memory

— The green light flashes slowly (one flash per second), the drive is being rebuilt.

— The green light flashes rapidly (three flashes per second), the controller is identifying the drive.

Adding memory to the server is an easy way to improve system performance. You can increase the amount of memory in the server by installing options called memory-

module kits. Each kit contains one industry-standard, dual-inline memory module

(DIMM). Your server uses a noninterleaved memory configuration, which allows you to add, remove, or replace one DIMM at a time. In an interleaved system you would have to add, remove, or replace memory in sets.

The server comes with a dual inline memory module (DIMM) installed on the system board in DIMM slot 1.

Note:

Install additional DIMMs in the following order: DIMM connector 2, then 3, then 4. (See the following illustration for memory connector locations.)

Connector 1

Connector 2

Connector 3

Connector 4

Installing memory modules

Complete the following steps to install a DIMM:

Attention:

When you handle electrostatic discharge-sensitive devices (ESD), take precautions to avoid damage from static electricity. For details on handling these

devices, refer to “Handling electrostatic discharge-sensitive devices” on page 110.

1.

Review the information in “Before you begin” on page 42 and the documentation

that comes with your option.

2.

3.

4.

Turn off the server and peripheral devices and disconnect the power cord and all

external cables; then, remove the cover (see “Removing the cover” on page 44 for

details).

If necessary, remove the PCI card in slot 2 for easier access to the DIMM connectors.

Touch the static-protective package containing the DIMM to any unpainted metal surface on the server. Then, remove the DIMM from the package.

Chapter 5. Installing options

53

5.

Attention:

To avoid breaking the retaining clips or damaging the DIMM connectors, handle the clips gently.

Install the DIMM in the connector.

Attention:

To prevent damage to the DIMM connectors do not force the memory module into the connector.

a.

Turn the DIMM so that the index slots align correctly with the connector.

Note:

The DIMM has two index slots, one in the center and the other on the left half of the DIMMS connector edge.

b. Insert the DIMM into the connector by pressing on both corners of the DIMM at the same time. Be sure to press straight into the connector.

Connector 1

Connector 2

Connector 3

Connector 4

54

6.

c.

When installing a memory module be sure that no gap exists between the

DIMM and the retaining clips. If a gap does exist between the memory module and the retaining clips: open the retaining clips, remove the DIMM; then, reinsert the DIMM properly.

Note:

It is a good idea to install or remove any other options at this time.

Turn on the server.

Attention:

When you restart the server, the system displays a message indicating that the memory configuration has changed.

If you installed additional memory, start the Configuration/Setup Utility program and select Save Settings.

If you just replaced a failed DIMM, you must start the Configuration/Setup

Utility program, select Advanced Setup, select Memory Settings, highlight the connector or bank of connectors that you want to enabled, and then select

Enable.

• In some memory configurations, the 3-3-3 beep code might sound during

POST followed by a blank display screen. If this occurs and the Boot Fail

Count feature in the Start Options of the Configuration/Setup Utility is set to

Enabled (its default setting), you must restart the server three times (a "threeboot reset") to force the system BIOS to reset the memory connector or bank of connectors from Disabled to Enabled.

Hardware Maintenance Manual: xSeries 330

Microprocessor

The server comes with one or two microprocessors installed on the system board. If you have two, or had one and you installed a second microprocessor, the server can operate as a symmetric multiprocessing (SMP) server. With SMP, certain operating systems and application programs can distribute the processing load between the microprocessors. This enhances performance for database and point-of-sale applications, integrated manufacturing solutions, and other applications.

Notes:

1.

Before you install a new microprocessor, review the documentation that comes with the microprocessor, so that you can determine whether you need to update the server basic input/output system (BIOS). The latest level of BIOS for the server is available through the World Wide Web.

2.

3.

Obtain an SMP-capable operating system (optional). For a list of supported operating systems, see http://www.ibm.com/pc/us/compat/ on the World

Wide Web.

If the server comes with one microprocessor, it is installed in microprocessor connector 1. This is the startup (boot) microprocessor. If you install a second microprocessor in microprocessor connector 2, the two microprocessors will share the system load after the system has started.

Attention:

To avoid damage and ensure proper server operation install microprocessors that are the same type, and have the same cache size and the same clock speed. Microprocessor internal clock frequencies and external clock frequencies must be identical. See the ServerProven list at http://www.ibm.com/pc/compat for a list of microprocessors for use with the server.

Slot Heatsink release lever

Clip

Heatsink

Microprocessor

Top view of heatsink

Terminator card

Chapter 5. Installing options

55

Installing the microprocessor

Complete the following steps to install an additional microprocessor:

3.

4.

1.

2.

Attention:

When you handle electrostatic discharge-sensitive devices (ESD), take precautions to avoid damage from static electricity. For details on handling these devices, refer to the following Web site and use a search term of ESD: http://www.ibm.com/

Review the safety precautions listed in “Safety information” on page 107.

Turn off the server and peripheral devices and disconnect the power cord and all

external cables; then remove the cover (see “Removing the cover” on page 44 for

details).

Remove the clear shield from the server and store it in a safe place.

Lift up the microprocessor release lever and remove the terminator card from the microprocessor connector. (After you remove the new microprocessor from the static-protective package, place the terminator card in the bag and store it in a safe place. You will need to install the terminator card again if you ever remove the microprocessor and do not replace the microprocessor.)

5.

Install the microprocessor: a.

Touch the static-protective package containing the new microprocessor to any

unpainted metal surface on the server; then, remove the microprocessor from the package. b. Orient the microprocessor over the microprocessor connector as shown in the illustration. Carefully press the microprocessor into the connector.

Note:

To avoid bending the pins on the microprocessor, do not use excessive force when pressing it into the connector.

Microprocessor orientation indicator

Microprocessor

Microprocessor release lever

Microprocessor connector

Rear of server

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Hardware Maintenance Manual: xSeries 330

6.

7.

8.

9.

Push the microprocessor release lever down to lock the microprocessor into place.

Install the heat sink on the microprocessor: a.

Peel the plastic protective strip off the bottom of the heat sink. Make sure the square of thermal material is still on the bottom of the heat sink. b. Align and place the heat sink on top of the microprocessor.

Note:

Locate the slot in the channel of the heat sink. Orientate the heat sink so the slot will be at the rear of the server.

c.

Align and place the clip over the heat sin; then, snap the clip into place over the heat sink with the heat sink release lever in the up position.

Note:

If you remove the microprocessor later, remember to install the terminator card in the appropriate microprocessor connector.

d. Press the heat sink release lever down into the locked position once the clip is in place.

Replace the clear shield, then go to “Installing the cover” on page 61.

Note:

It is very important to replace the clear shield.

Start the server and run the Configuration/Setup Utility program.

Removing a microprocessor

Do the following to remove a microprocessor:

Note:

Do not use any tools when removing the microprocessor.

3.

4.

1.

2.

Attention:

When you handle Electrostatic Discharge-Sensitive devices (ESD), take precautions to avoid damage from static electricity. For details on handling these

devices, refer to “Handling electrostatic discharge-sensitive devices” on page 110.

Review the safety precautions listed in “Safety information” on page 107.

Turn off the server and peripheral devices and disconnect the power cord and all

external cables; then remove the cover (see “Removing the cover” on page 44 for

details).

Remove the clear shield from the server and store it in a safe place.

To remove microprocessor #2: a.

Remove the clip from the heat sink by pushing forward on the back of the clip and up on the lever. After the clip releases from the heat sink, lift it up and off the heat sink.

Note:

A thermal material is used between the heatsink and the processor.

This material, when heated and cooled, causes the heatsink to adhere to the processor. Some force may be required to remove the heatsink.

b. Firmly grasp the heat sink and lift it off the microprocessor.

Attention:

Do not use excessive force or tools to remove the heatsink.

c.

Discard the used heatsink.

d. Lift up the release lever and remove the microprocessor from the connector.

Store the microprocessor in a static-protective bag for possible future use.

Note:

If you are installing a new microprocessor, go to “Installing the microprocessor” on page 56.

If you are not replacing the microprocessor, then you must reinstall the terminator card. Push the release latch down to lock the terminator card into place.

Chapter 5. Installing options

57

Note:

It is very important to replace the clear shield.

Slot Heatsink release lever

Clip

Heatsink

Microprocessor

Top view of heatsink

Terminator card

5.

To remove microprocessor #1: a.

Remove the adapter board retainer latch:

1) Lift up on the release latch.

2) Remove the screws and put them in a safe place.

3) Lift the retainer latch up and off the system board.

b. Follow steps a on page 57 through d on page 57.

c.

After the replacement microprocessor, reinstall the adapter board retainer latch by reversing step a. above.

Note:

If a terminator card is being installed in microprocessor slot #1, it is not necessary to replace the adapter retainer latch.

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Hardware Maintenance Manual: xSeries 330

Slot

Top view of heatsink

Terminator card

Heatsink release lever

Clip

Heatsink

Microprocessor

Retainer clip

Fan assembly replacement

The server comes with six replaceable fans.

Attention:

Replace a fan that has failed within 48 hours to help ensure proper cooling.

The following illustration shows the replacement of a fan.

Note:

The illustrations in this document might differ slightly from your hardware.

Air flow

Complete the following steps to replace the fan assembly:

Chapter 5. Installing options

59

3.

4.

1.

2.

5.

6.

7.

8.

Review the safety precautions listed in “Safety information” on page 107.

Turn off the server and peripherals; disconnect cables and cords.

Remove the cover. See “Removing the cover” on page 44 for details.

Determine which fan to replace by checking the LED at each fan; a lit LED

indicates the fan to replace. See “Identifying problems using status LEDs” on page 13.

Note:

The fan LEDs are illuminated by the light path diagnostic circuit, and will remain lit for up to 12 hours after the AC power has been removed from the server.

Remove the fan from the server: a.

Disconnect the fan cable from the system board.

b. Lift the fan away from the server.

Install the replacement fan: a.

Orientate the fan so that the air flow arrow on the side of the fan is facing or pointing toward the rear of the server.

Note:

Proper air flow is from the front to the rear of the server.

b. Push the replacement fan assembly into the server until it clicks into place.

c.

Connect the fan cable to the system board.

d. If the FAN LED is lit, reseat the fan.

Install the cover (see “Installing the cover” on page 61).

Start up the system, the system error light will either remain on or turn off. If the system error light remains on you will have to turn off the server to perform further troubleshooting.

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Hardware Maintenance Manual: xSeries 330

Installing the cover

The following information describes the cover installation procedure.

Screws

4.

5.

To install the server cover:

1.

2.

Clear any cables that might impede the replacement of the clear shield or the cover.

Install the clear shield, if it was removed.

Note:

Thermal considerations require that the clear shield be installed before operating the server.

3.

Install the cover by placing it into position and sliding it forward. Make sure the cover engages the tabs at the front and rear of the server.

Attention:

Before sliding the cover forward make sure that all of the tabs on the cover will engage the ledge at the front of the server properly. If all of the tabs do not engage the ledge properly, it will be extremely difficult to remove the cover.

Install the screws and secure the cover as shown.

6.

Reinstall the server in the rack (see “Rack installation” on page 43).

Reconnect the power cord and all external cables to the server, then plug the power cords into electrical outlets.

I/O connector locations and ports

The following illustration shows the input/output connectors (ports) and the expansion slots on the rear of the server. For pin assignments and other details about

these connectors, see “Input/Output ports” on page 62.

Chapter 5. Installing options

61

Ethernet 1

RS-485 (Advanced

System Management

Interconnect) A

PCI slot 1

PCI slot 2

Ethernet 2

USB 1

USB 2

RS-485 (Advanced

System Management

Interconnect) B

C2T in

C2T out

Serial port

Input/Output ports

This section provides information about the input/output (I/O) ports on the server.

These ports include the following:

• Cable Chaining Technology (C2T) ports

Serial port

Universal Serial Bus (USB) ports

Ethernet ports

Advanced System Management (ASM) ports

Serial port

Your server has one standard serial port. Some application programs require specific ports, and some modems function properly only at certain communication port addresses. You might need to use the Configuration/Setup Utility program to change communication port address assignments to prevent or resolve address conflicts. This serial port is also manually configurable from inside of the server. The following table lists the function of each of the connectors which can be used to manually configure

the serial port. You will also need to refer to the figure in “System board options connectors” on page 40.

Connectors

J52

J51

J53

Port Description

Serial A / Systems

Management Port

Default connection. Used by OS and Advanced System

Management Processor. Modem can be connected so that the system can dial out during problems.

Serial Port B

Management Port

Used by OS only.

Used by Advanced System Management Processor to utilize modem dial up functions.

Viewing or changing the serial-port assignments:

To view or change the serial-port assignments:

1.

Restart the server and watch the monitor screen.

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Hardware Maintenance Manual: xSeries 330

2.

3.

4.

5.

When the message Press F1 for Configuration/Setup appears, press F1.

From the main menu, select Devices and I/O Ports; then, press Enter.

Note:

The Devices and I/O Ports choice appears only on the full configuration menu. If you set two levels of passwords, you must enter the administrator password to access the full configuration menu.

Select the serial port; then, use the arrow keys to advance through the settings available.

Select Save Settings; then, select Exit Setup to exit from the Configuration/Setup

Utility main menu.

Serial-port connector:

The following table shows the pin-number assignments for the 9-pin, male D-shell serial-port connector on the rear of the server. These pinnumber assignments conform to the industry standard.

1

5

6 9

Table 10. Serial-port connectors pin-number assignments.

Pin

3

4

1

2

5

Signal

Data carrier detect

Receive data

Transmit data

Data terminal ready

Signal ground

Pin

8

9

6

7

Signal

Data set ready

Request to send

Clear to send

Ring indicator

Universal Serial Bus ports

Your server has two Universal Serial Bus (USB) ports, which configure automatically.

USB is an emerging serial interface standard for telephony and multimedia devices. It uses Plug and Play technology to determine the type of device attached to the connector.

Notes:

1.

If you attach a standard (non-USB) keyboard to the keyboard connector, the USB ports and devices will be disabled during the power-on self-test (POST).

2.

If you install a USB keyboard that has a mouse port, the USB keyboard emulates a mouse and you will not be able to disable the mouse settings in the

Configuration/Setup Utility program.

USB cables and hubs:

You need a 4-pin cable to connect devices to USB 1 or USB 2. If you plan to attach more than two USB devices, you must use a hub to connect the devices. The hub provides multiple connectors for attaching additional external USB devices.

USB technology provides up to 12 megabits-per-second (Mbps) speed with a maximum of 127 external devices and a maximum signal distance of five meters (16 ft.) per segment.

USB-port connectors:

Each USB port has an external connector on the rear of the server for attaching USB compatible devices.

Chapter 5. Installing options

63

The following table shows the pin-number assignments for the USB-port connectors on the rear of the server.

Table 11. USB-port connector pin-number assignments.

Pin

1

2

3

4

VCC

-Data

+Data

Ground

Signal

Cable Chaining Technology (C2T) ports

There are two C2T ports on the rear of the server. (They are labeled IN and OUT.)

These ports, in conjunction with the C2T Chaining and the C2T breakout cables, are used to connect in a chain a maximum of 42 servers, allowing them to share a single video monitor, mouse, and keyboard.

Note:

For best results, the highest video resolution that should be used with the C2T chain is 1024 x 768.

Connect the C2T breakout cable to the C2T OUT port of server 1. Server 1 is usually the server at the bottom of the rack. Connect the white connector of a C2T chaining cable to the C2T IN port of server 1. Connect the black connector of the C2T chaining cable to the C2T OUT port of the server above it. Refer to the following illustration for additional information. Repeat steps B and C for the other servers until all are connected together.

Note:

The C2T breakout cables are available in the C2T cable option kit.

In Out

In Out

In

Out

In

Out

Video

Keyboard

Mouse

4

3

2

1

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Hardware Maintenance Manual: xSeries 330

C2T chaining cable

The C2T Chaining cable is designed to prevent the accidental connection of two OUT connectors with physically different connector shells and different color connector covers (Black = OUT, White = IN).

C2T breakout cable

A keyboard, monitor, and mouse or pointing device are connected to the server through the device breakout cable. The keyboard and mouse cables have icons of a keyboard and a mouse on their respective cable connectors for easy identification.

Chapter 5. Installing options

65

Keyboard connector:

There is one keyboard connector on the end of the device breakout cable. This connector is identified by the keyboard icon.

Note:

If you attach a standard (non-USB) keyboard to the keyboard connector, the

USB ports and devices will be disabled during the power-on self-test (POST).

The following table shows the pin-number assignments for the keyboard connector on the end of the cable.

6

4

5

3

2

1

Table 12. Keyboard-connector (6-pin female) number assignments .

Pin

1

4

5

2

3

6

I/O

I/O

N/A

N/A

N/A

I/O

N/A

Data

Reserved

Ground

+5 V dc

Keyboard clock

Reserved

Signal

Video connector:

The following table shows the pin-number assignments for the 15pin analog video connector on the end of the C2T device breakout cable. This cable is not labeled but is easily identified by the dark blue 15-pin connector.

5 1

15 11

Table 13. Video-connector (15-pin female) number assignments.

Pin

1

2

3

Signal

Red

Green or monochrome

Blue

4

5

Not connected

Ground

Pin

6

7

8

Signal

Ground

Ground

Ground

9

10

+5 V dc

DDC

Ground

Pin

11

12

13

14

Signal

Not connected

DDC SDA

Horizontal synchronization

(Hsync)

Vertical synchronization (Vsync)

15 DDC SCL

Auxiliary-device (pointing device) connector:

On the end of the C2T device breakout cable, there is one auxiliary-device connector that supports a mouse or other pointing device. This connector is identified by the mouse icon.

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Hardware Maintenance Manual: xSeries 330

The following table shows the pin-number assignments for the auxiliary-device connector on the end of the cable.

6

4

5

3

2

1

Table 14. Auxiliary or pointing-device-connector (6 pin female) number assignments .

Pin

1

4

5

2

3

6

Data

Not connected

Ground

+5 V dc

Clock

Not connected

Signal

Ethernet ports

The server comes with two integrated Ethernet controllers. This controller provides an interface for connecting to 10-Mbps or 100-Mbps networks and provides fullduplex (FDX) capability, which enables simultaneous transmission and reception of data on the Ethernet local area network (LAN).

To access the Ethernet port, connect a Category 3, 4 or 5 unshielded twisted-pair

(UTP) cable to the RJ-45 connector on the rear of the server.

Note:

The 100BASE-TX Fast Ethernet standard requires that the cabling in the network be Category 5 or higher.

Configuring the Ethernet controller:

When you connect the server to the network, the Ethernet controller for that Ethernet port automatically detects the data-transfer rate (10 Mbps or 100 Mbps) on the network and then sets the controller to operate at the appropriate rate. In addition, if the Ethernet port that the server is connected to supports auto-negotiation, the Ethernet controller will set the appropriate duplex state. That is, the Ethernet controller will adjust to the network data rate, whether the data rate is standard Ethernet (10BASE-T), Fast Ethernet (100BASE-TX), half duplex

(HDX), or full duplex (FDX). The controller supports half-duplex (HDX) and fullduplex (FDX) modes at both speeds.

The Ethernet controller is a PCI Plug and Play device. You do not need to set any jumpers or configure the controller for your operating system before you use the

Ethernet controller. However, you must install a device driver to enable your operating system to address the Ethernet controllers. The device drivers are provided on the ServerGuide CDs.

Failover for redundant Ethernet:

The IBM Netfinity 10/100 Ethernet Adapter or the

IBM 10/100 Etherjet PCI family of adapters are optional redundant network interface cards (NIC adapter) that you can install in your server. If you install this NIC adapter and connect it to the same logical segment as the primary Ethernet controller, you can configure the server to support a failover function. You can configure either the integrated Ethernet controller or the NIC adapter as the primary Ethernet controller.

In failover mode, if the primary Ethernet controller detects a link failure, all Ethernet

Chapter 5. Installing options

67

traffic associated with it is switched to the redundant (secondary) controller. This switching occurs without any user intervention. When the primary link is restored to an operational state, the Ethernet traffic switches back to the primary Ethernet controller.

High Performance Ethernet Modes:

Your Ethernet controller supports optional modes, such as teaming, priority packets, and virtual LANs, which provide higher performance and throughput for your server.

Teaming Mode: Your Ethernet controller provides options, called teaming options.

These options increase throughput and fault tolerance when running with Windows

NT 4.0 or NetWare 4.1x or later.

Adapter fault tolerance

(AFT) provides automatic redundancy for your adapter.

If the primary adapter fails, the secondary adapter takes over. Adapter fault tolerance supports from 2 to 4 adapters per team.

Adaptive load balancing

(ALB) allows you to balance the transmission data flow among 2 to 4 adapters. ALB also includes the AFT option. You can use ALB with any 100BASE-TX switch.

Cisco Fast EtherChannel

(FEC) creates a team of 2 to 4 adapters to increase transmission and reception thoughput. FEC also includes the AFT option. You can only use FEC with a switch that has FEC capability.

Teaming requires you to use both of the integrated Ethernet controllers. For additional information about the teaming modes, refer to the documentation that comes with these additional adapters.

Priority Packet Mode: Priority Packet is a traffic-prioritization utility that enables you to set up filters to process high-priority traffic before normal traffic. You can send information from critical nodes or applications with an indicated priority. Because you set this priority at the host or entry point of the network, the network devices can base forwarding decisions on priority information defined in the packet.

Priority Packet information is available on the IBM Networking Web site at: http://www.ibm.com/networking/support

Priority Packet prioritizes traffic based on priority filters. These are parameters you assign to outgoing (transmit) packets. Using the Priority Filter Wizard, you can set up predefined or custom priority filters based on a node (MAC) address, Ethernet type, or by various properties of the protocol and port. Priority Packet provides two different methods for prioritizing traffic: IEEE 802.1p tagging and High Priority

Queue.

IEEE 802.1p is a new IEEE standard for tagging, or adding additional bytes of information to packets with different priority levels. Packets are tagged with 4 additional bytes, which increase the packet size and indicate a priority level. When you send these packets out on the network, the higher priority packets are transferred first. Priority packet tagging (also known as Traffic Class Expediting) allows the adapter to work with other elements of the network (such as switches and routers) to deliver priority packets first. You can assign specific priority levels from 0 (low) to 7

(high).

You can assign values to packets based on their priority when you use the IEEE 802.1p standard for packet tagging. This method requires a network infrastructure that supports packet tagging. The routing devices receiving and transferring these packets on your network must support 802.1p for tagging to be effective.

After you set up the priority filter in Priority Packet, you must launch IBMSet and select 802.1p/802.1Q Tagging on the Advanced tab.

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Hardware Maintenance Manual: xSeries 330

Note:

IEEE 802.1p tagging increases the size of the packets it tags. Some hubs and switches will not recognize the larger packets and will drop them. Check your hub or switch documentation to see if they support 802.1p. (You can configure the switch to strip the tags from the packets and send it on to the next destination as normal traffic.) If these devices do not support 802.1p or if you are not sure, use High Priority Queue (HPQ) to prioritize network traffic.

The requirements for effectively using IEEE 802.1p tagging are:

• The other devices receiving and routing 802.1p tagged packets must support

802.1p.

• The adapters on these devices must support 802.1p. The Ethernet controller in all

IBM Netfinity 10/100 Ethernet Security Adapters and IBM 10/100 Ethernet

Server Adapters support 802.1p.

The adapter cannot be assigned to an adapter team.

If you are setting up VLANs and packet tagging on the same adapter,

802.1p/802.1Q Tagging must be enabled on the IBMSet Advanced tab.

If your network infrastructure devices do not support IEEE 802.1p or you are not sure, you can still define filters and send packets as high priority. While High Priority

Queue (HPQ) does not provide the precise priority levels of 802.1p tagging, it does assign traffic as either high or low priority and sends high priority packets first.

Therefore, if there are multiple applications on a system sending packets, the packets from the application with a filter are sent out first. HPQ does not change network routing, nor does it add any information to the packets.

To assign HPQ, you can specify it using Priority Packet when you create or assign a filter.

To effectively use HPQ tagging, the adapter cannot be assigned to an adapter team.

Virtual LAN Mode: A virtual LAN (VLAN) is a logical grouping of network devices put together as a LAN, regardless of their physical grouping or collision domains.

Using VLANs increases network performance and improves network security.

VLANs offer you the ability to group users and devices together into logical workgroups. This can simplify network administration when connecting clients to servers that are geographically dispersed across the building, campus, or enterprise network.

Normally, VLANs are configured at the switch and any computer can be a member of one VLAN per installed network adapter. Your Ethernet controller supersedes this by communicating directly with the switch, allowing multiple VLANs on a single network adapter (up to 64 VLANs).

To set up VLAN membership, your Ethernet controller must be attached to a switch that has VLAN capability. You also need to use Windows NT 4.0 or later, or Novell

NetWare 4.1x or later.

Notes:

1.

Windows NT versions prior to 4.0 do not support VLANs.

2.

3.

VLANs require NT 4.0 with Service Pack 3.0 and the NDIS driver hotfix from

Microsoft.

In Windows NT, VLANs cannot be implemented on controllers that have been configured for teaming options. NetWare can support teaming options and

VLANs on the same adapters.

To join a VLAN from Windows NT 4.0:

Chapter 5. Installing options

69

1.

2.

3.

4.

5.

6.

7.

Create a VLAN on the switch. Use the parameters you assign there to join the

VLAN from the server. Refer to your switch documentation for more information.

Double-click the Network icon in the Control Panel window.

On the Adapters tab, select the adapter you want to be on the VLAN and select

Properties

.

In IBMSet, select Join VLAN. Note that VLANs cannot be assigned to adapters that are already defined to have an adapter teaming option.

Enter the VLAN ID and VLAN name. The VLAN ID must match the VLAN ID of the switch. The ID range is from 1 to 1000. The VLAN name is for information only and does not need to match the name on the switch.

Select Join VLAN. Repeat steps 3 through 5 for each VLAN you want the server to join. The VLANs you add are listed on the Adapters tab.

Select Close and restart the computer.

Ethernet port connector:

The following table shows the pin-number assignments for the RJ-45 connector. These assignments apply to both 10BASE-T and 100BASE-TX devices.

Table 15. Ethernet RJ-45 connector pin-number assignments..

Pin

1

2

3

4

Signal

Transmit data+

Transmit data-

Receive data+

Not connected

Pin

5

6

7

8

Not connected

Receive data -

Not connected

Not connected

Signal

Advanced System Management ports

There are two kinds of Advanced System Management ports: a Management port

(Serial port A), and RS-485 ports.

Management Port (Serial port A)

This port uses a standard D-shell serial-port connector, labeled A on the rear of the server. You can attach a dedicated modem to the D-shell connector on the rear of the server to communicate with the integrated Advanced System Management Processor.

For more information see “Serial port” on page 62.

RS-485 ports

The RS-485 ports on the rear of the server enable you to connect the Advanced System

Management Processors of several rack-mounted servers so that they can communicate with each other in half-duplex mode.

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Hardware Maintenance Manual: xSeries 330

Working with cables

The server has two different cabling schemes, the Advanced System Management bus

(ASM) and the Cable Chaining Technology (C2T). The following sections discuss each of these options. While reading about these options, keep in mind that they are independent of each other.

Note:

Refer to the following illustration to locate the connectors on the back of your server.

The ASM connectors on the back of the server are referred to in this book as RS-485

(A) and RS-485 (B).

Note:

The illustrations in this document might differ slightly from your hardware.

Ethernet 1 RS-485 (Advanced

System Management

Interconnect) A

PCI slot 1

PCI slot 2

Ethernet 2

USB 1

USB 2

RS-485 (Advanced

System Management

Interconnect) B

C2T in

C2T out

Serial port

Cabling the RS-485 ports

You can use the RS-485 connectors to create an Advanced System Management bus between several xSeries 330 servers.

Before you begin, review the following:

Important:

The Advanced System Management bus is designed to support up to 12 units or servers. However, when using the Advanced System Management PCI adapter, the bus uses the PCI adapter as another unit. In this case, you can connect a maximum of 11 units or servers together.

• You can hot-swap the cables in the Advanced System Management bus.

You can connect up to 12 units together if you are using serial (management) port

A as your Advanced System Management port.

When connecting an xSeries 330 server to another server type you must install an

Advanced System Management adapter into PCI slot 1 or use the serial port as your Advanced System Management port.

When the Advanced System Management PCI adapter is added to the xSeries

330, you can connect up to 11 additional servers together.

Use standard Ethernet cables with RJ-14 connectors.

Chapter 5. Installing options

71

Note:

For more information about the Advanced System Management PCI adapter refer to the documentation that came with the adapter.

Connecting the ASM bus

The servers in the Advanced System Management bus are referenced by their assigned addresses and not their position in the rack.

3.

4.

Complete the following steps to connect the ASM bus:

1.

Turn off the servers.

2.

Locate the RS-485 ports on the rear of the server and an Ethernet cable with RJ-14 connectors on both ends.

Connect one end of the cable to the RS-485 (A) port.

Connect the other end of the cable to the RS-485 (B) port on the next server.

Ethernet cable with RJ-14 connectors

RS-485(A)

RS-485(B)

RS-485(A)

RS-485(B)

RS-485(A)

RS-485(B)

5.

Repeat steps 3 and 4 to connect up to 12 units together.

Connecting the servers with a C2T chain

To share the same monitor, keyboard, and pointing device with several servers you must connect the servers together with Cable Chaining Technology (C2T) chaining cables using the C2T IN and C2T OUT ports.

Before you begin review the following:

The supported maximum number of servers connected in a single chain with C2T chaining cables is 42.

When connecting servers across a gap that is larger than 3U or located on two separate racks you must use a C2T chaining cable that is 2 meters (6.5 ft.) long, which is available in the C2T cable option kit.

Note:

Only one 2-m (6.5 ft.) long cable can be used in the C2T chain.

The C2T interconnect cables can be hot-swapped.

Attention:

For optimum results, do not touch the chassis with the pins of the C2T cable connector when hot adding or removing systems from the chain.

Servers are numbered by their position in the chain (1 through nn). If one server is removed from the chain, all successive servers are renumbered. For example, if the twelfth server is removed from a chain of 15 servers, then servers 13 through

15 will then be renumbered to 12 through 14.

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2.

3.

Operational notes:

1.

Server 1 (usually the server at the bottom of the rack) is the server to which you connect the C2T device break out cable.

Server 1 must not be turned off (powered down) for the chain to work properly.

If server 1 is turned off (powered down) it must be removed from the chain and replaced by the next server in the chain.

4.

The C2T numbering is independent of any other server reference. Changing the servers position in the C2T chain will not effect their IP addresses.

Note:

5.

6.

7.

8.

For the chain to operate properly no more than two adjacent servers can be unplugged from the wall outlet at the same time.

If you are using a flat panel monitor, you might need to adjust the image lock on your monitor when multiple servers are connected using C2T interconnect cables.

To adjust this image, select one of the middle servers in the chain by pressing the select button on the front of the server; then, adjust the image lock accordingly.

For more information on how to adjust the image lock, refer to the documentation that came with your flat panel monitor.

When removing or replacing servers, or changing cables in the chain, it is possible for more than one select LED to be illuminated on the servers in the chain. To clear all but the selected server LED, press the select button on any one of the servers in the chain.

If you turn off a selected server you must select another server that is powered up.

For the location of the select button see “Server controls and indicators” on page

6.

For your C2T chain to work properly with your operating-system, enable or disable the settings as shown in the following table.

Table 16. C2T Configuration/Setup settings..

Win NT 4.0

Win 2000

Redhat Linux

OS

Disabled

Enabled

Disabled

USB Legacy Keyboardless Operation

Enabled

Enabled

Enabled

Complete the following steps to connect the servers:

1.

Gather several of the C2T cables.

Note:

The server comes with a short C2T chaining cable that can span approximately 3 Us if needed. A longer C2T cable is available in the C2T cable option kit.

2.

Connect the servers together: a.

Connect the C2T breakout cable to the C2T OUT port of server 1.

Note:

Server 1 is usually the server at the bottom of the rack.

b. Connect the white connector of a C2T chaining cable to the C2T IN port of server 1.

c.

Connect the black connector of the C2T chaining cable to the C2T OUT port of the server above it. Refer to the following illustration for additional information.

d. Repeat steps b. and c. for the other servers until all are connected together.

Chapter 5. Installing options

73

3.

Turn the servers on and check the operation of the monitor, pointing device, and

keyboard with each server. (See “Testing the C2T chain” for testing instructions).

4

In Out

3

In Out

2

In

Out

1

In

Out

Video

Keyboard

Mouse

Note:

Write-on adhesive labels have been provided so that you can label the servers position in the rack.

Testing the C2T chain

If the monitor, keyboard and mouse are known to be good, the only verification needed to be performed after connecting the C2T chain is the verification of the connections of the servers in the chain.

Follow these steps to test the C2T cabling:

1.

2.

Turn on all the servers and the monitor, verify that the light in the select button on server 1 in the C2T chain is lighted indicating it is selected. If it is not, press the select button.

Verify that the monitor is working.

3.

Boot an operating system that has a mouse or pointing device driver. Verify the functionality of the mouse or pointing device.

4.

5.

Test your keyboard by typing a few words within an application.

Use your keyboard to switch to the last server in the chain. For example, if there are 42 servers in the chain: Press NumLock twice, press 4, press 2, press Enter.

The monitor screen should go blank after the second NumLock, then become active again after the Enter is pressed showing the screen output of the selected server. Verify the keyboard and mouse functionality. If successful, the C2T chain is tested.

Note:

If you were unable to perform steps 2 through 4, verify that the C2T breakout cable is properly connected to the C2T OUT port of server 1. Retry the test steps 2 through 4. If the problem persists, disconnect the C2T chaining cable from the C2T IN port of server 1. Retry the test. If the problem persists, the problem is due to either a faulty breakout cable or a faulty server. If the problem ceased to exist after the chaining cable was disconnected, the problem is probably caused by an anomaly in the chain. A procedure that could be

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Hardware Maintenance Manual: xSeries 330

used to identify the failing node (cable or system) consists of reconnecting the chain a node at a time until the failing node is isolated.

Cable management

Use the cable ties and hook-and-loop straps that are supplied with your server to secure the cables.

Note:

Do not secure cables too tightly. Over tightening can cause internal damage to cables.

Chapter 5. Installing options

75

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Hardware Maintenance Manual: xSeries 330

Chapter 6. FRU information (service only)

Field Replacement Units (FRUs) should be replaced by qualified service personnel only.

Note:

Read“Safety information” on page 107 and “Before you begin” on page 42.

Diskette/CD-ROM drives

© Copyright IBM Corp. 2000

4.

5.

6.

2.

3.

To remove the diskette/CD-ROM drive:

1.

Power off the server.

Remove the cover. See “Removing the cover” on page 44.

Disconnect the cables for the floppy disk drive and the CD-ROM drive from the system board.

Remove the fans. See “Fan assembly replacement” on page 59.

Remove the screws.

Gently pull back and up to remove the drives from the chassis.

77

Diskette/CD-ROM drive bracket

Slim adapter board

Diskette drive

Bracket

Diskette drive retaining wire

Metal tab

CD-ROM drive retaining wire

CD-ROM drive

1.

To remove the diskette/CD-ROM drive bracket:

Note:

Read“Safety information” on page 107 and “Before you begin” on page 42.

2.

3.

Remove the diskette/CD-ROM drive. See “Diskette/CD-ROM drives” on page

77.

Remove the diskette drive: a.

Remove the diskette drive retaining wire by releasing it from the metal tab and removing it from the holes, and put it in a safe place.

b. Lift the diskette drive up on one side until it will separates from the bracket.

c.

Diskette drive cable:

1) The diskette drive cable is removed by gently pulling the cable up until it is released from the connector.

2) To replace the diskette drive cable, pull up on the connector latch until it is unlocked; then, insert the end of the cable into the connector and gently push down on the connector latch until it clicks into place.

Remove the CD-ROM drive: a.

Remove the CD-ROM drive retaining wire by releasing it from the metal tab and removing it from the holes, and put it in a safe place.

b. Gently loosen the connector of the slim adapter board from the CD-ROM drive connector until it pulls free; slide the slim adapter board down until it clears the notches on the bracket and remove it.

c.

Slide the bracket toward the rear and remove it.

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Hardware Maintenance Manual: xSeries 330

Hard disk drive backplane

Power supply

5.

6.

3.

4.

1.

2.

To remove the hard disk drive backplane:

Note:

Read“Safety information” on page 107 and “Before you begin” on page 42.

Power off the server.

Remove the cover. See “Removing the cover” on page 44.

Disconnect the backplane cable from the system board.

Pull out the hard drives in order to disconnect them from the backplane.

Remove the screw from the top of the backplane bracket.

Gently but firmly lift the backplane bracket and board up from the chassis.

1.

To remove the power supply:

Note:

Read“Safety information” on page 107 and “Before you begin” on page 42.

Power off the server.

Chapter 6. FRU information (service only)

79

2.

3.

4.

5.

6.

Remove the cover. See “Removing the cover” on page 44.

Disconnect the cables that connect the power supply to the system board.

Remove the screws (2) from the side of the chassis.

Remove the screws at the back of the chassis and power supply.

Slide the power supply away from the side of the chassis and lift up to remove.

PCI riser card

System board

3.

4.

5.

1.

2.

To remove the PCI riser card:

Note:

Read“Safety information” on page 107 and “Before you begin” on page 42.

Power off the server.

Remove the cover. See “Removing the cover” on page 44.

Remove any adapters and put them in a safe place.

Disconnect cables.

Gently lift up on the card to disconnect it from the system board port.

2.

3.

1.

To remove the system board:

Note:

Read“Safety information” on page 107 and “Before you begin” on page 42.

Power off the server.

Remove the cover. See “Removing the cover” on page 44.

Disconnect all cables from the system board.

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Hardware Maintenance Manual: xSeries 330

4.

7.

8.

9.

5.

6.

Remove the adapter retaining latch (see “Removing a microprocessor” on page

57).

Remove the microprocessors. See “Removing a microprocessor” on page 57.

Remove the memory modules. See “Installing memory modules” on page 53.

Remove screws from the system board.

Remove the four screws from the rear of the server.

Pull up on the system board to remove from the chassis.

Chapter 6. FRU information (service only)

81

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Hardware Maintenance Manual: xSeries 330

Chapter 7. Symptom-to-FRU index

This index supports Netfinity 4100R servers. The Symptom-to-FRU lists symptoms, errors, and the possible causes. The most likely cause is listed first. Use this

Symptom-to-FRU index to help you decide which FRUs to have available when servicing the computer.

The POST BIOS displays POST error codes and messages on the screen.

Beep symptoms

Beep symptoms are short tones or a series of short tones separated by pauses

(intervals without sound). See the following examples.

Note:

One beep after successfully completing POST indicates the system is functioning properly.

Beeps Description

1-2-3

4

One beep

A pause (or break)

Two beeps

A pause (or break)

Three Beeps

Four continuous beeps

Beep/Symptom

1-1-2

(Processor register test failed)

1-1-3

(CMOS write/read test failed) 1.

2.

1.

2.

1-1-4

(BIOS EEPROM checksum failed)

1.

2.

1.

1-2-1

(Programmable Interval

Timer failed)

1-2-2

(DMA initialization failed)

1-2-3

(DMA page register write/read failed)

1-2-4

(RAM refresh verification failed)

1-3-1

1-3-2

(1st 64K RAM test failed)

(1st 64K RAM parity test failed)

1.

1.

1.

2.

1.

2.

1.

2.

FRU/Action

Optional Processor (if installed)

Processor

Battery

System Board

DIMM

System Board

System Board

System Board

System Board

DIMM

System Board

DIMM

System Board

DIMM

System Board

© Copyright IBM Corp. 2000

83

Beep/Symptom

2-1-1

(Secondary DMA register failed)

2-1-2

(Primary DMA register failed)

2-1-3

(Primary interrupt mask register failed)

2-1-4

(Secondary interrupt mask register failed)

2-2-2

(Keyboard controller failed)

1.

1.

2-2-3

(CMOS power failure and checksum checks failed)

2-2-4

(CMOS configuration information validation failed)

2-3-1

(Screen initialization failed)

2-3-2

(Screen memory failed)

2-3-3

(Screen retrace failed)

2-3-4

(Search for video ROM failed)

2-4-1

(Video failed; screen believed operable)

3-1-1

(Timer tick interrupt failed)

3-1-2

(Interval timer channel 2 failed)

3-1-3

(RAM test failed above address OFFFFH))

3-1-4

3-2-1

3-2-2

3-2-4

(Serial port failed)

(Parallel port failed)

(Failure comparing CMOS memory size against actual)

3-3-1

(Memory size mismatch occurred; see "Memory Settings" on

page 33)

3-3-2

(Time-Of-Day clock failed)

(Critical SMBUS error occurred)

1.

2.

3.

1.

2.

3.

3.

4.

1.

2.

5.

1.

2.

1.

2.

1.

1.

1.

1.

1.

2.

1.

1.

2.

1.

2.

1.

1.

1.

1.

1.

1.

System Board

System Board

System Board

System Board

Keyboard

System Board

Battery

System Board

Battery

System Board

System Board

System Board

System Board

System Board

System Board

System Board

System Board

FRU/Action

DIMM

System Board

Battery

System Board

System Board

System Board

DIMM

System Board

Battery

DIMM

Board

System Board

Battery

Disconnect the server power cord from outlet, wait 30 seconds and retry.

System Board

DIMMs

DASD Backplane

DASD Power Cable

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Hardware Maintenance Manual: xSeries 330

Beep/Symptom

3-3-3

(No operational memory in system)

1.

Two Short Beeps

(Information only, the configuration has changed)

1.

2.

2.

3.

Three Short Beeps

One Continuous Beep

1.

2.

3.

1.

2.

Repeating Short Beeps

One Long and One Short Beep

One Long and Two Short Beeps

Two Long and Two Short Beeps

1.

2.

1.

1.

2.

1.

2.

FRU/Action

Install or reseat the memory modules, then do a 3 boot reset.

(See “Using the Configuration/Setup Utility program” on page 29)

DIMMs

System Board

Run Diagnostics

Run Configuration/Setup

DIMM

System Board

Processor

Optional Processor (if installed)

System Board

Keyboard

System Board

Video adapter (if present)

System Board

Video adapter (if present)

System Board

Video adapter

No Beep symptoms

No Beep Symptom

No beep after completing POST and the system operates correctly.

1.

No beep and no video

(System

Attention LED is OFF)

No beep and no video

(System

Attention LED is ON)

1.

1.

System Board

FRU/Action

See “Undetermined problems” on page 98

See “Information panel system error LED”

Information panel system error LED

The system error LED is turned on when an error is detected. Push the button beside the LED display on the system board to illuminate the LEDs. If the system error LED is on, remove the cover and check the diagnostic panel LEDs. The following is a complete list of diagnostic panel LEDs followed by the FRU/Action for correcting the problem. The following chart is valid only when the system error LED is on.

Note:

If a diagnostic panel LED is on and the information LED panel system error

LED is off, there is probably an LED problem. Run LED diagnostics.

Notes:

1.

To locate the LEDs on the system board see “System board LEDs” on page 41.

Chapter 7. Symptom-to-FRU index

85

2.

3.

Check the System Error Log for additional information before replacing a FRU.

The DIMM error LEDs, processor error LEDs, and VRM error LEDs turn off when the system is powered down.

Diagnostic Panel LED

All LEDs off

(Check

System Error Log for error condition, then clear System Error

Log when the problem is found.)

1.

2.

CPU LED on

(The LED next to the failing CPU should be on.)

VRM LED on

DASD LED on

(The LED located next to the drive bay that the failing drive is installed in will be turned on.)

FAN LED on

MEM LED on

(The LED next to the failing DIMM is on.)

1.

2.

3.

1.

2.

3.

PCI LED on

PS LED on

TEMP LED on

(look at test cases)

1.

2.

1.

2.

1.

3.

1.

2.

1.

1.

2.

3.

2.

3.

FRU/Action

System Error Log is 75% full; clear the log.

PFA alert; check Netfinity log (Netfinity Manager or Netfinity Director) for failure; clear PFA alert; remove AC power for at least 20 seconds, reconnect, then power up system.

Run Information Panel diagnostics.

Processor 1 or 2.

System Board.

System Board

Failing drive.

Be sure the fans are operating correctly and the air flow is good.

SCSI Backplane.

Check individual fan LEDs.

Replace respective fan.

System Board.

DIMM.

Failing DIMM in slot J1-J4.

System Board

Remove PCI adapters from slots 1-2.

System Board.

Power Supply

System Board

Ambient temperature must be within normal operating specifications. See

“Features and specifications” on page 4.

a.

b.

Ensure fans are operating correctly.

Examine System Error Log. c.

System over recommended temperature

Power switch assembly

DASD over recommended temperature

1) Overheating hard drive d.

2)

3)

DASD Backplane

System Board

System over recommended temperature for CPU X (where X is CPU number,) (CPU LED also on) e.

1)

2)

CPU X

System Board

System Board over recommended temperature

1) System Board.

86

Hardware Maintenance Manual: xSeries 330

Diagnostic error codes

Note:

In the following error codes, if XXX is 000, 195, or 197 do not replace a FRU.

The description for these error codes are:

000

The test passed.

195

The

197

This is a warning error and may not indicate a hardware failure.

For all error codes, replace/follow the FRU/Action indicated.

Error Code/Symptom

001-XXX-000

001-XXX-001

(Failed core tests)

(Failed core tests)

1.

1.

001-250-000

(Failed System Board

ECC)

1.

001-250-001

(Failed Processor

Board ECC)

005-XXX-000

(Failed Video test)

1.

011-XXX-000

(Failed COM1 Serial

Port test)

1.

2.

1.

2.

011-XXX-001

Serial Port test)

(Failed COM2

014-XXX-000

(Failed Parallel Port test)

015-XXX-001

(USB interface not found, board damaged)

015-XXX-198

(USB device connected during

USB test)

1.

1.

2.

3.

1.

020-XXX-000

(Failed PCI Interface test)

1.

030-XXX-000

(Failed Internal SCSI interface test)

035-XXX-099

1.

035-XXX-S99

(Failed RAID test on PCI slot S, check System Error Log before replacing a FRU)

1.

2.

3.

1.

2.

035-XXX-SNN

(Check System Error Log before replacing a FRU, NN = SCSI ID of failing fixed disk)

1.

System Board

System Board

System Board

System Board

3.

1.

2.

Video adapter (if installed)

System Board

Check loopback plug connected to externalized serial port

Check cable from externalized port to system board. Should connect to Serial Port A on the system board (J52).

System Board

Check loopback plug connected to externalized serial port

Check cable from externalized port to system board. Should connect to Serial Port B on the system board (J51).

System Board

System Board

System Board

FRU/Action

Remove USB devices from USB1 and USB2.

System Board

System Board

System Board

No RAID adapters were found.

If adapter is installed re-check connection.

RAID Adapter

SCSI Backplane

Cable

Fixed Disk with SCSI ID NN on RAID adapter in PCI slot S.

Chapter 7. Symptom-to-FRU index

87

Error Code/Symptom

035-253-S99

(RAID adapter initialization failure)

1.

ServeRAID Adapter in slot S is not configured properly.

Obtain the basic and extended configuration status and refer to the

ServeRAID Hardware Maintenance Manual for more information.

Cable

SCSI Backplane

Adapter

Microprocessor 1

System Board

Microprocessor 2

System Board

System Board

FRU/Action

089-XXX-001

test)

(Failed Microprocessor

089-XXX-002

(Failed

Optional Microprocessor test)

165-XXX-000

(Failed Service Processor test)

180-XXX-000

(Diagnostics LED failure)

180-XXX-001

(Failed information LED panel test)

180-XXX-003

(Failed System Board LED test)

180-XXX-005

(Failed SCSI

Backplane LED test)

1.

1.

1.

201-XXX-0NN

(Failed Memory test,

see "Memory Settings" on page 33)

1.

2.

3.

1.

1.

2.

1.

2.

2.

3.

4.

1.

Run Diagnostic LED test for the failing LED.

Switch Card / Information LED Panel

System Board

201-XXX-999

error text)

202-XXX-001

test)

(Failed System Cache

202-XXX-002

(Failed System Cache test) 1.

2.

1.

2.

206-XXX-000

(Failed Diskette Drive test)

215-XXX-000

test)

(Multiple DIMM failure, see

(Failed IDE CD-ROM

217-XXX-000

(Failed Fixed Disk test)

Note:

If RAID is configured, the fixed disk number refers to the RAID logical array

1.

2.

3.

3.

4.

1.

2.

2.

1.

2.

1.

2.

SCSI Backplane

SCSI Backplane Cable

System Board

DIMM Location slots 1-4 where NN = DIMM location.

Note:

NN 1=DIMM 1 NN 2=DIMM 2 NN 3=DIMM 3 NN

4=DIMM 4

System Board

See error text for failing DIMMs

System Board

Microprocessor 1

System Board

Microprocessor 2

System Board

Try test with another diskette

Cable

Diskette Drive

System Board

CD-ROM Drive Cables

CD-ROM Drive

System Board

Fixed Disk 1

System Board

88

Hardware Maintenance Manual: xSeries 330

Error Code/Symptom

217-XXX-001

(Failed BIOS Fixed Disk test)

Note:

If RAID is configured, the fixed disk number refers to the RAID logical array

264-XXX-0NN

(Failed Tape Drive test)

1.

2.

3.

1.

2.

4.

264-XXX-999

(Errors on multiple tape drives, see error text for more info)

301-XXX-000

(Failed Keyboard test)

1.

405-XXX-000

(Failed Ethernet test on controller on the System Board)

405-XXX-A0N

(Failed Ethernet test on adapter in slot A)

1.

2.

1.

2.

1.

2.

415-XXX-000

(Failed Modem test) 1.

2.

3.

Fixed Disk 2

System Board

FRU/Action

Tape Cartridge, if user executed the Read/Write Tape Drive test

(failure code of XXX = 256)

SCSI or Power Cable connected to tape drive with SCSI ID NN.

Tape Drive with SCSI ID NN. (Refer to the Help and Service

Information appendix of the tape drive’s User Guide.)

System Board or SCSI Controller. (Run SCSI Controller Diagnostic to determine if the SCSI bus is functioning properly.)

See error messages/text in the PC Doctor error log for detailed information on each individual tape drive error.

Keyboard

System Board

Verify that Ethernet is not disabled in BIOS.

System Board

For A=0, system board

For A >0, adapter in PCI slot A

Cable

Note:

Ensure modem is present and attached to server.

Modem

System Board

Error symptoms

Error Symptom

CD is not working properly.

CD-ROM drive tray is not working.

(The server must be powered-on)

CD-ROM drive is not recognized

.

1.

2.

3.

1.

2.

3.

3.

4.

1.

2.

5.

6.

FRU/Action

Clean the CD.

Run CD-ROM diagnostics

CD-ROM Drive

Insert the end of a paper clip into the manual tray-release opening.

Run CD-ROM diagnostics

CD-ROM Drive

Run Configuration/Setup, enable primary IDE channel.

Check cables and jumpers.

Check for correct device driver.

Run CD-ROM diagnostics

CD-ROM Drive

System Board

Chapter 7. Symptom-to-FRU index

89

Error Symptom

Power switch does not work and reset button does work.

(SW 1-5 is force poweron switch.)

Diskette drive in-use light stays on, or the system bypasses the diskette drive, or the diskette drive does not work

Monitor problems (general).

Some IBM monitors have their own self-tests. If you suspect a problem with the monitor, refer to the information that comes with the monitor for adjusting and testing instructions.

No video

3.

1.

2.

1.

2.

4.

5.

2.

3.

1.

2.

3.

1.

Reseat connector

Switch Card

System Board e.

f.

c.

d.

If there is a diskette in the drive, verify that:

a.

b.

The diskette drive is enabled in the Configuration/Setup utility program.

The diskette is good and not damaged. (Try another diskette if you have one.)

The diskette is inserted correctly in the drive.

The diskette contains the necessary files to start the server.

The software program is OK.

Cable is installed correctly (proper orientation)

Run Diskette Drive Diagnostics

Cable

Diskette Drive

System Board

Monitor

video driver.

FRU/Action

Run Video Diagnostics. If diagnostics pass, the problem may be a

Display Adapter / System Board

Make sure correct machine is selected.

Make sure all cables are locked down.

POST error codes

In the following error codes, X can be any number or letter.

Error Code/Symptom

062

(Three consecutive boot failures using the default configuration.)

3.

4.

1.

2.

1.

101, 102

(System and processor error)

106

(System and processor error) 1.

111

(Channel check error)

114

(Adapter read-only memory error)

1.

2.

3.

1.

2.

Run Configuration/Setup

Battery

System Board

Processor

System Board

System Board

Failing adapter

Memory DIMM

System Board

Failing Adapter

Run Diagnostics

FRU/Action

90

Hardware Maintenance Manual: xSeries 330

129

151

161

Error Code/Symptom

(Internal cache error)

(Real time clock error)

(Real time clock battery error)

162

(Device Configuration Error)

Note:

Be sure to load the default settings and any additional desired settings; then, save the

configuration.

163

(Real-Time Clock error)

164

(Memory configuration changed,

see "Memory settings" on page 33.)

1.

2.

3.

1.

1.

2.

3.

165

(Service Processor failure)

175

(Hardware error)

176

(Computer cover or cable cover was removed without a key being used)

1.

2.

3.

1.

2.

3.

1.

2.

3.

3.

4.

1.

2.

177, 178

184

(Security hardware error)

(Power-on password corrupted) 1.

2.

1.

2.

1.

1.

2.

185

(Drive startup sequence information corrupted)

186

(Security hardware control logic failed)

187

188

189

(VPD serial number not set.)

(Bad EEPROM CRC #2)

(An attempt was made to access the server with invalid passwords)

1.

2.

1.

2.

1.

2.

1.

2.

1.

FRU/Action

Processor

Optional Processor (if installed)

System Board.

Run Diagnostics

Battery

System Board

Run Configuration/Setup

Battery

System Board

Run Configuration/Setup

Battery

Failing Device

System Board

Run Configuration/Setup

Battery

System Board

Run Configuration/Setup

DIMM

System Board.

System Board

.

System Board

Run Configuration/Setup

System Board

Run Configuration/Setup

System Board

Run Configuration/Setup

System Board

Run Configuration/Setup

System Board

Run Configuration/Setup

System Board

Set serial number in Setup

System Board

Run Configuration/Setup

System Board

Run Configuration/Setup, enter the administrator password

Chapter 7. Symptom-to-FRU index

91

Error Code/Symptom

201

(Memory test error, see "Memory

Settings" on page 33.) If the server does

not have the latest level of BIOS installed, update the BIOS to the latest level and run the diagnostic program again.

229

(Cache error)

1.

2.

262

error)

289

(DIMM has been disabled by the user or system, see "Memory Settings" on

page 33.)

301

(DRAM parity configuration

(Keyboard or keyboard controller error)

1.

2.

3.

1.

2.

1.

2.

3.

1.

2.

303

(Keyboard controller error)

602

(Invalid diskette boot record)

604

605

662

762

962

(Diskette drive error)

(Unlock failure)

(Diskette drive configuration error)

(Coprocessor configuration error)

(Parallel port error)

11XX

error)

(System board serial port 1 or 2 1.

2.

3.

1.

2.

3.

1.

2.

3.

3.

4.

1.

2.

1.

2.

3.

3.

4.

1.

2.

1.

3.

4.

1.

2.

DIMM

System Board

FRU/Action

Processor

Optional Processor (if installed)

Run configuration / setup

Battery

System Board

Run Configuration/Setup, if disabled by user

Disabled DIMM, if not disabled by user.

System Board.

Keyboard

System Board

System Board

Diskette

Diskette Drive

Cable

System Board

Run Configuration/Setup and Diagnostics

Diskette Drive

Drive Cable

System Board

Diskette Drive

Drive Cable

System Board

Run Configuration/Setup and Diagnostics

Diskette Drive

Drive Cable

System Board

Run configuration setup

Battery

Processor

Disconnect external cable on parallel port.

Run Configuration/Setup

System Board

Disconnect external cable on serial port.

Run Configuration/Setup

System Board

92

Hardware Maintenance Manual: xSeries 330

0001200

error)

1601

Error Code/Symptom

(Machine check architecture

1600

(The Service Processor is not functioning) Do the following before replacing a FRU:

(The system is able to communicate to the Service Processor, but the Service Processor failed to respond at the start of POST.)

1.

2.

3.

1.

2.

1.

2.

1762

(Fixed Disk Configuration error)

(IDE drive only)

3.

4.

1.

2.

178X

(Fixed Disk error) (IDE drive only)

3.

4.

1.

2.

1800

(No more hardware interrupt available for PCI adapter)

1.

2.

1801

(no more ROM space available for

PCI adapter)

1.

2.

3.

1962

(Drive does not contain a valid boot sector)

2400

(Video controller test failure)

3.

4.

1.

2.

5.

6.

1.

2.

2462

(Video memory configuration error)

1.

2.

FRU/Action

Processor 1

Optional Processor 2

System Board.

Do the following before replacing a FRU:

a.

Ensure that a jumper is not installed on J28.

b.

Remove the ac power to the system, wait 20 seconds; then, reconnect the ac power. Wait 30 seconds; then, power-on the system.

System Board

Do the following before replacing a FRU:

a.

Remove the ac power to the system, wait 20 seconds; then, reconnect the ac power. Wait 30 seconds; then, power-on the system.

b.

Flash update the Service Processor.

System Board

Fixed Disk Drive

Fixed Disk Cables

Run Configuration/Setup

System Board

Fixed Disk Cables

Run Diagnostics

Fixed Disk Drive

System Board

Run Configuration/Setup

Remove Adapter

Run Configuration/Setup

Remove adapter

Disable adapter BIOS on adapter and run Configuration/Setup

Verify a bootable operating system is installed.

Run Diagnostics

Hard Disk Drive

SCSI Backplane

Cable

System Board

Video Adapter (if installed)

System Board

Video Adapter (if installed)

System Board

Chapter 7. Symptom-to-FRU index

93

Error Code/Symptom

5962

(IDE CD-ROM configuration error)

3.

4.

1.

2.

5.

6.

8603

(Pointing Device Error)

00019501

(Processor 1 is not functioning

- check VRM and processor LEDs)

1.

2.

1.

2.

00019502

(Processor 2 is not functioning - check VRM and processor LEDs)

1.

2.

00019701

(Processor 1 failed) 1.

2.

00019702

(Processor 2 failed)

00180200

(No more I/O space available for PCI adapter)

1.

2.

3.

1.

2.

00180300

(No more memory above

1MB for PCI adapter)

1.

2.

3.

00180400

(No more memory below

1MB for PCI adapter)

3.

4.

1.

2.

00180500

(PCI option ROM checksum error)

00180600

(PCI adapter self test)

3.

4.

1.

2.

1.

2.

00180700, 00180800

error)

(General PCI

01295085

(ECC checking hardware test error)

1.

2.

1.

2.

01298001

(No update data for processor 1)

01298002

(No update data for processor 2)

1.

2.

1.

2.

FRU/Action

Run Configuration/Setup

CD-ROM Drive

CD-ROM Power Cable

IDE Cable

System Board

Battery

Pointing Device

System Board

Processor 1

System Board

Processor 2

System Board

Processor 1

System Board

Processor 2

System Board

Run Configuration/Setup

Failing Adapter

System Board

Run Configuration/Setup

Failing Adapter

System Board

Run Configuration/Setup

Move the failing adapter to slot 1 or 2

Failing Adapter

System Board

Remove Failing PCI Card

System Board

Run Configuration/Setup

Move the failing adapter to slot 1 or 2

Failing Adapter

System Board

System Board

PCI Card

System Board

.

Processor

Ensure all processors are the same stepping level and cache size.

Processor 1

Ensure all processors are the same stepping level and cache size.

Processor 2

94

Hardware Maintenance Manual: xSeries 330

01298102

I9990301

Error Code/Symptom

01298101

(Bad update data for processor 1)

(Bad update data for processor 2)

(Fixed boot sector error)

I9990305

(Fixed boot sector error, no operating system installed)

I9990650

(AC power has been restored)

3.

4.

1.

2.

1.

2.

1.

2.

1.

FRU/Action

Ensure all processors are the same stepping level and cache size.

Processor 1

Ensure all processors are the same stepping level and cache size.

Processor 2

Hard Disk Drive

Cable

SCSI Backplane

System Board

Install operating system to hard disk drive.

1.

2.

3.

Check power cable

Check for interruption of power supply

Power Cable

SCSI error codes

Error Code

All SCSI Errors

One or more of the following might be causing the problem:

• A failing SCSI device (adapter, drive, controller)

An improper SCSI configuration or SCSI termination jumper setting

Duplicate SCSI IDs in the same SCSI chain

• A missing or improperly installed SCSI terminator

A defective SCSI terminator

An improperly installed cable

A defective cable

1.

2.

3.

4.

5.

FRU/Action

External SCSI devices must be powered-on before you power-on the server.

The cables for all external SCSI devices are connected correctly.

If you have attached an external SCSI device to the server, make sure the external SCSI termination is set to automatic.

The last device in each SCSI chain is terminated correctly.

The SCSI devices are configured correctly.

Temperature error messages

Message

DASD Over recommended Temperature

(sensor X)

(level-warning; DASD bay "X" had over temperature condition)

DASD under recommended temperature

(sensor X)

(level-warning; direct access storage device bay "X" had under temperature condition)

1.

1.

Action

Ensure system is being properly cooled

; see “Temperature checkout” on page 26.

Ambient temperature must be within normal operating specifications

; see “Features and specifications” on page 4.

Chapter 7. Symptom-to-FRU index

95

Message

DASD 1 Over Temperature

(level-critical; sensor for DASD1 reported temperature over recommended range)

1.

Power Supply "X" Temperature Fault

(level-critical; power supply "x" had over temperature condition)

1.

System board is over recommended temperature

(level-warning; system board is over recommended temperature)

System under recommended CPU "X" temperature

(level-warning; system reporting under temperature condition for

CPU "X")

2.

System board is under recommended temperature

(level-warning; system board is under recommended temperature)

1.

System over temperature for CPU "X"

(level-warning; CPU "X" reporting over temperature condition)

1.

1.

2.

1.

Action

Ensure system is being properly cooled

; see “Temperature checkout” on page 26.

Ensure system is being properly cooled;

see “Temperature checkout” on page 26.

Replace Power Supply "X"

Ensure system is being properly cooled

; see “Temperature checkout” on page 26.

Replace system board

Ambient temperature must be within normal operating specifications

; see “Features and specifications” on page 4.

Ensure system is being properly cooled; see “Temperature checkout” on page 26.

Ambient temperature must be within normal operating specifications

; see “Features and specifications” on page 4.

Fan error messages

Message

Fan "X" failure

(level-critical; fan "X" had a failure)

1.

2.

Fan "X" fault

(level-critical; fan "X" beyond recommended RPM range)

1.

2.

Fan "X" Outside Recommended Speed

Action

1.

Action

Check connections to fan "X"

Replace fan "X"

Check connections to fan "X"

Replace fan "X"

Replace Fan "X"

System shutdown

Refer to the following tables when experiencing system shutdown related to voltage or temperature problems.

Voltage related system shutdown

Message

System shutoff due to "X" current over max value

(level-critical; system drawing too much current on voltage "X" bus)

System shutoff due to "X" current under min. value

(level-critical; current on voltage bus "X" under minimum value)

1.

1.

Action

See “Power checkout” on page 24.

See “Power checkout” on page 24.

96

Hardware Maintenance Manual: xSeries 330

Message

System shutoff due to "X" V over voltage

(level-critical; system shutoff due to "X" supply over voltage)

1.

2.

System shutoff due to "X" V under voltage

(level-critical system shutoff due to "X" supply under voltage)

1.

2.

System shutoff due to VRM "X" over voltage

1.

Action

Check power supply connectors

Replace power supply

Check power supply connectors

Replace power supply

Replace power supply

Temperature related system shutdown

Message

System shutoff due to board over temperature

(level-critical; board is over temperature)

1.

System shutoff due to CPU "X" over temperature

(level-critical; CPU "X" is over temperature)

2.

1.

2.

1.

System shutoff due to CPU "X" under temperature

(level-critical; CPU "X" is under temperature)

2.

1.

System shutoff due to DASD temperature

(sensor X)

(level-critical;

DASD area reported temperature outside recommended operating range)

System shutoff due to high ambient temperature

(level-critical; high ambient temperature)

2.

1.

2.

1.

System shutoff due to system board under temperature

(level-critical; system board is under temperature)

2.

Action

Ensure system is being properly cooled

, see “Temperature checkout” on page 26.

Replace system board

Ensure system is being properly cooled

, see “Temperature checkout” on page 26.

Replace CPU "X"

Ambient temperature must be within normal operating specifications,

see “Features and specifications” on page 4.

Replace CPU "X"

Ensure system is being properly cooled

, see “Temperature checkout” on page 26.

Replace SCSI Backplane

Ambient temperature must be within normal operating specifications

, see “Features and specifications” on page 4.

Replace Front Panel Assembly

Ambient temperature must be within normal operating specifications

, see “Features and specifications” on page 4.

Replace System Board

DASD checkout

Message

Hard drive "X" removal detected

(level-critical; hard drive "X" has been removed)

1.

Action

Information only, take action as appropriate.

Bus fault messages

Message

Failure reading I2C device.

Check devices on bus 0.

1.

Replace system board

Action

Chapter 7. Symptom-to-FRU index

97

Failure reading I2C device.

on bus 1. on bus 2.

Message

Failure reading I2C device.

Check devices

Check devices

Failure reading I2C device.

Check devices on bus 3.

Failure reading I2C device.

Check devices on bus 4.

1.

2.

1.

2.

1.

1.

2.

Front Panel

Replace system board

Replace DASD backplane

Replace system board

Replace system board

Replace DIMM

Replace system board

Action

Undetermined problems

You are here because the diagnostic tests did not identify the failure, the Devices List is incorrect, or the system is inoperative. If this has occurred proceed as follows:

Note:

A corrupt CMOS can cause undetermined problems.

1.

2.

3.

Ensure that the system is connected to an AC power source.

Press the power switch.

Note:

If AC power has been removed from system, allow 30 seconds after

restoring AC power before pressing power control button. See “Turning on the server” on page 8.

Note:

If system was powered-on when AC power was removed, system should restart automatically when AC power is restored.

Are the power indicator LEDs (front and rear) ON or blinking? a.

No. Check AC power into system. If AC power into system is good, suspect the following FRUs in the order listed:

1) Power supply

2) System board b. Yes, power indicators (front and rear) are blinking.

Turn switch 5 on switch block 1 to ON. If system powers-on, turn switch 5 on switch block 1 to OFF and replace front panel assembly. If system does not power-on, reconfigure system to minimum operating requirements and retry.

If problem remains, suspect the following FRUs in the order listed:

1) Power supply c.

2) System board

Yes, power indicator LEDs (front and rear) are ON.

1) Power-off system.

2) Ensure system is cabled correctly.

3) Reconfigure system to minimum operating requirements.

Note:

Minimum operating requirements are: a) 1 Power Supply b) System Board c) 1 Microprocessor d) 1 Terminator Card e) Memory Module (with a minimum of 128 MB DIMM)

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Hardware Maintenance Manual: xSeries 330

4) Power-on system. If problem remains, suspect the following FRUs in the order listed: a) Power supply b) System board

If problem goes away, replace removed items one at a time until failing item is found (power-on and reconfigure system each time).

Notes:

1.

2.

If the problem goes away when you remove an adapter from the system, and replacing that adapter does not correct the problem, suspect the System Board.

If you suspect a networking problem and all the system tests pass, suspect a network cabling problem external to the system.

Chapter 7. Symptom-to-FRU index

99

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Hardware Maintenance Manual: xSeries 330

Chapter 8. Parts listing

System

The xSeries 330 Parts Listing supports the following models: 11Y, 31Y.

© Copyright IBM Corp. 2000

17

18

16

15

14

13

12 11

1

2

5

6

7

3

4

8

9

10

101

10

11

12

13

8

9

6

7

Index

1

4

5

2

3

18

18

18

18

14

15

16

17

System Part (Model Number)

Bracket/Baffle (All Models)

Heat Sink/Clip Assembly (All Models)

Terminator Card (All Models)

Fan with Connector (All Models)

3.5 Floppy Disk Drive, 12.7MM (All Models)

Floppy Disk Drive/CD Bracket (All Models)

CD-ROM drive, 24X LG (All Models)

Hard Disk Drive Backplane (All Models)

Power Supply, 200 Watt (All Models)

Blank Hard Disk Drive (All Models)

Bezel, Right Front (All Models)

Switch Card (All Models)

Chassis (All Models)

Planar (All Models)

Slim Adapter Board (All Models)

866/133 MHz Processor (Model 31Y only)

PCI Riser Card (All Models)

Memory, 256MB/133MHz ECC (All Models)

Memory, 128MB 133MHz ECC (All Models) (optional)

Memory, 512MB 133MHz ECC (All Models) (optional)

Memory, 1GB 133MHz ECC (All Models) (optional)

Drive, 3.5 Floppy 12.7MM (All Models)

Hardware Kit (All Models)

2 Port Serial Plate (All Models)

Rail Assembly (All Models)

External Interface Adapter Bracket (All Models)

Cable, Backplane-Planar (All Models)

Cable, CD-Power (All Models)

Cable, Serial Chassis-Planar (All Models)

Cable, FDD Signal (All Models)

Cable, PCI Adapter-Backplane (All Models)

Cable, Analog (245mm) (All Models)

Cable, Analog (2m) (All Models)

Cable, Analog M/K/V Female (245mm) (All Models)

Cable, Console (All Models)

Battery, 3.0 Volt (8590) (All Models)

Line Cord (All Models)

36.4GB 7200rpm Ultra 160 SCSI (All Models) (optional)

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Hardware Maintenance Manual: xSeries 330

36L8645

00N6997

00N7021

00N6994

00N6995

00N6988

00N6989

00N6996

19K1326

19K1351

06P4439

19K1350

33L3145

33L3143

33L3151

33L3153

FRU Number

00N6993

00N6987

09N8007

00N6991

36L8645

00N6999

09N0883

19K1038

00N7711

00N7259

00N6992

09N7225

00N6990

00N6998

00N7000

00N7003

00N7006

00N7004

06P4792

33F8354

36L8886

09N0947

Index System Part (Model Number)

9.1GB 7200rpm Ultra 160 SCSI (All Models) (optional)

18.2GB 7200rpm Ultra 160 SCSI (All Models) (optional)

9.1GB 10Krpm Ultra 160 SCSI (All Models) (optional)

18.2GB 10Krpm Ultra 160 SCSI (All Models) (optional)

36.4GB 10Krpm Ultra 160 SCSI (All Models) (optional)

FRU Number

19K1461

19K1463

19K1465

19K1467

19K1469

Keyboards

US English

French Canadian

LA Spanish

Arabic

Belgium/French

Belgium/UK

Bulgarian

Czech

Danish

Dutch

French

German

Greek

Hebrew

Hungarian

Korean

Iceland

Italy

Norwegian

Polish

Portuguese

Romanian

Russian

Serbian/Cyrillic

Slavic

Spanish

Swedish/Finn

Swiss, F/G

Keyboard FRU No.

37L2567

37L2568

37L2569

37L2570

37L2571

37L2572

37L2573

37L2574

37L2575

37L2576

37L2577

37L2578

37L2560

37L2561

37L2562

37L2563

37L2564

37L2565

37L2566

02K0901

37L2551

37L2552

37L2553

37L2555

37L2556

37L2557

37L2558

37L2559

Chapter 8. Parts listing

103

Turkish

Turkish

UK English

Yugosl/Lat

US English-EMEA

Chinese/US

Thailand

French Canadian

Keyboard

Power cords

Power cord

China (PRC)

Japan

Thailand

Israel

Bangladesh, Burma, India, Pakistan, South Africa, Sri Lanka

Chile, Ethiopia, Italy, Libya, Somalia

Argentina, Australia, New Zealand, Papua New Guinea, Paraguay,

Uruguay, Western Samoa

Antigua, Bahrain, Brunei, Channel Islands, Cyprus, Dubai, Fiji,

Ghana, China (Hong Kong S.A.R.), Iraq, Ireland, Kenya, Kuwait,

Malawi, Malaysia, Malta, Nepal, Nigeria, Polynesia, Qatar, Sierra

Leone, Singapore, Tanzania, Uganda, United Kingdom, Yemen,

Zambia

Afghanistan, Algeria, Andorra, Angola, Austria, Belgium, Benin,

Bulgaria, Burkina Faso, Burundi, Cameroon, Central African Rep.,

Chad, Czech Republic, Egypt, Finland, France, French Guyana,

Germany, Greece, Guinea, Hungary, Iceland, Indonesia, Iran, Ivory

Coast, Jordan, Lebanon, Luxembourg, China (Macao S.A.R.),

Malagasy, Mali, Martinique, Mauritania, Mauritius, Monaco,

Morocco, Mozambique, Netherlands, New Caledonia, Niger,

Norway, Poland, Portugal, Romania, Senegal, Slovakia, Spain,

Sudan, Sweden, Syria, Togo, Tunisia, Turkey, former USSR, Vietnam, former Yugoslavia, Zaire, Zimbabwe

Denmark, Switzerland, Liechtenstein

Bahamas, Barbados, Bermuda, Bolivia, Brazil, Canada, Cayman

Islands, Colombia, Costa Rica, Dominican Republic, Ecuador, El

Salvador, Guatemala, Guyana, Haiti, Honduras, Jamaica, Korea

(South), Liberia, Mexico, Netherlands Antilles, Nicaragua, Panama,

Peru, Philippines, Saudi Arabia, Suriname, Taiwan, Trinidad (West

Indies), Venezuela

FRU No.

01K9851

01K9853

12J5120

12J5122

12J5124

12J5126

12J5128

12J5987

55H6643

55H6646

76H4865

FRU No.

37L2579

37L2580

37L2581

37L2582

37L2583

37L2585

37L2587

37L0913

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Hardware Maintenance Manual: xSeries 330

United States of America

Power cord FRU No.

6952301 (110) 1838574

(220) 36L8886

(220V/15A)

Chapter 8. Parts listing

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Hardware Maintenance Manual: xSeries 330

Chapter 9. Related service information

Note:

The service procedures are designed to help you isolate problems. They are written with the assumption that you have model-specific training on all computers, or that are familiar with the computers, functions, terminology, and service information provided in this manual.

Safety information

The following section contains the safety information that you need to be familiar with before servicing an IBM mobile computer.

General safety

Follow these rules to ensure general safety:

Observe good housekeeping in the area of the machines during and after maintenance.

When lifting any heavy object:

1.

2.

3.

4.

Ensure you can stand safely without slipping.

Distribute the weight of the object equally between your feet.

Use a slow lifting force. Never move suddenly or twist when you attempt to lift.

Lift by standing or by pushing up with your leg muscles; this action removes the strain from the muscles in your back. Do not attempt to lift any objects that

weigh more than 16 kg (35 lb) or objects that you think are too heavy for you.

Do not perform any action that causes hazards to the customer, or that makes the equipment unsafe.

Before you start the machine, ensure that other service representatives and the customer's personnel are not in a hazardous position.

Place removed covers and other parts in a safe place, away from all personnel, while you are servicing the machine.

Keep your tool case away from walk areas so that other people will not trip over it.

Do not wear loose clothing that can be trapped in the moving parts of a machine.

Ensure that your sleeves are fastened or rolled up above your elbows. If your hair is long, fasten it.

Insert the ends of your necktie or scarf inside clothing or fasten it with a nonconductive clip, approximately 8 centimeters (3 inches) from the end.

Do not wear jewelry, chains, metal-frame eyeglasses, or metal fasteners for your clothing.

Remember:

Metal objects are good electrical conductors.

Wear safety glasses when you are: hammering, drilling soldering, cutting wire, attaching springs, using solvents, or working in any other conditions that might be hazardous to your eyes.

After service, reinstall all safety shields, guards, labels, and ground wires.

Replace any safety device that is worn or defective.

© Copyright IBM Corp. 2000

107

• Reinstall all covers correctly before returning the machine to the customer.

Electrical safety

CAUTION:

Electrical current from power, telephone, and communication cables can be hazardous. To avoid personal injury or equipment damage, disconnect the attached power cords, telecommunication systems, networks, and modems before you open the server covers, unless instructed otherwise in the installation and configuration procedures.

Observe the following rules when working on electrical equipment.

Important:

Use only approved tools and test equipment. Some hand tools have handles covered with a soft material that does not insulate you when working with live electrical currents.

Many customers have, near their equipment, rubber floor mats that contain small conductive fibers to decrease electrostatic discharges. Do not use this type of mat to protect yourself from electrical shock.

• Find the room emergency power-off (EPO) switch, disconnecting switch, or electrical outlet. If an electrical accident occurs, you can then operate the switch or unplug the power cord quickly.

Do not work alone under hazardous conditions or near equipment that has hazardous voltages.

Disconnect all power before:

— Performing a mechanical inspection

— Working near power supplies

— Removing or installing main units

Before you start to work on the machine, unplug the power cord. If you cannot unplug it, ask the customer to power-off the wall box that supplies power to the machine and to lock the wall box in the off position.

If you need to work on a machine that has exposed electrical circuits, observe the following precautions:

— Ensure that another person, familiar with the power-off controls, is near you.

Remember:

Another person must be there to switch off the power, if necessary.

— Use only one hand when working with powered-on electrical equipment; keep the other hand in your pocket or behind your back.

Remember:

There must be a complete circuit to cause electrical shock. By observing the above rule, you may prevent a current from passing through your body.

— When using testers, set the controls correctly and use the approved probe leads and accessories for that tester.

— Stand on suitable rubber mats (obtained locally, if necessary) to insulate you from grounds such as metal floor strips and machine frames.

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Hardware Maintenance Manual: xSeries 330

Observe the special safety precautions when you work with very high voltages; these instructions are in the safety sections of maintenance information. Use extreme care when measuring high voltages.

Regularly inspect and maintain your electrical hand tools for safe operational condition.

Do not use worn or broken tools and testers.

Never assume that power has been disconnected from a circuit. First, check that it has been powered-off.

Always look carefully for possible hazards in your work area. Examples of these hazards are moist floors, nongrounded power extension cables, power surges, and missing safety grounds.

Do not touch live electrical circuits with the reflective surface of a plastic dental mirror. The surface is conductive; such touching can cause personal injury and machine damage.

Do not service the following parts with the power on when they are removed from their normal operating places in a machine:

— Power supply units

— Pumps

— Blowers and fans

— Motor generators and similar units. (This practice ensures correct grounding of the units.)

If an electrical accident occurs:

— Use caution; do not become a victim yourself.

— Switch off power.

— Send another person to get medical aid.

Safety inspection guide

The intent of this inspection guide is to assist you in identifying potentially unsafe conditions on these products. Each machine, as it was designed and built, had required safety items installed to protect users and service personnel from injury. This guide addresses only those items. However, good judgment should be used to identify potential safety hazards due to attachment of non-IBM features or options not covered by this inspection guide.

If any unsafe conditions are present, you must determine how serious the apparent hazard could be and whether you can continue without first correcting the problem.

Consider these conditions and the safety hazards they present:

• Electrical hazards, especially primary power (primary voltage on the frame can cause serious or fatal electrical shock).

• Explosive hazards, such as a damaged CRT face or bulging capacitor

• Mechanical hazards, such as loose or missing hardware

The guide consists of a series of steps presented in a checklist. Begin the checks with the power off, and the power cord disconnected.

Checklist:

1.

2.

Check exterior covers for damage (loose, broken, or sharp edges).

Power-off the computer. Disconnect the power cord.

Chapter 9. Related service information

109

3.

4.

5.

6.

7.

8.

Check the power cord for: a.

A third-wire ground connector in good condition. Use a meter to measure third-wire ground continuity for 0.1 ohm or less between the external ground pin and frame ground.

b. The power cord should be the appropriate type as specified in the parts listings.

c.

Insulation must not be frayed or worn.

Remove the cover.

Check for any obvious non-IBM alterations. Use good judgment as to the safety of any non-IBM alterations.

Check inside the unit for any obvious unsafe conditions, such as metal filings, contamination, water or other liquids, or signs of fire or smoke damage.

Check for worn, frayed, or pinched cables.

Check that the power-supply cover fasteners (screws or rivets) have not been removed or tampered with.

Handling electrostatic discharge-sensitive devices

Any computer part containing transistors or integrated circuits (ICs) should be considered sensitive to electrostatic discharge (ESD). ESD damage can occur when there is a difference in charge between objects. Protect against ESD damage by equalizing the charge so that the machine, the part, the work mat, and the person handling the part are all at the same charge.

Notes:

1.

Use product-specific ESD procedures when they exceed the requirements noted here.

2.

Make sure that the ESD protective devices you use have been certified (ISO 9000) as fully effective.

When handling ESD-sensitive parts:

• Keep the parts in protective packages until they are inserted into the product.

Avoid contact with other people.

Wear a grounded wrist strap against your skin to eliminate static on your body.

Prevent the part from touching your clothing. Most clothing is insulative and retains a charge even when you are wearing a wrist strap.

Use the black side of a grounded work mat to provide a static-free work surface.

The mat is especially useful when handling ESD-sensitive devices.

Select a grounding system, such as those listed below, to provide protection that meets the specific service requirement.

Note:

The use of a grounding system is desirable but not required to protect against ESD damage.

— Attach the ESD ground clip to any frame ground, ground braid, or green-wire ground.

— Use an ESD common ground or reference point when working on a doubleinsulated or battery-operated system. You can use coax or connector-outside shells on these systems.

— Use the round ground-prong of the ac plug on ac-operated computers.

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Hardware Maintenance Manual: xSeries 330

Grounding requirements

Electrical grounding of the computer is required for operator safety and correct system function. Proper grounding of the electrical outlet can be verified by a certified electrician.

Safety notices (multi-lingual translations)

The caution and danger safety notices in this section are provided in the following languages:

English

Brazilian/Portuguese

Chinese

French

German

Italian

Korean

• Spanish

Important:

All caution and danger statements in the Server Library begin with a number. This number is used to cross reference an English caution or danger statement with translated versions of the caution or danger statement in this section.

For example, if a caution statement begins with a number 1, translations for that caution statement appear in this section under statement 1.

Be sure to read all caution and danger statements before performing any of the instructions.

• Statement 1

DANGER

Electrical current from power, telephone and communication cables is hazardous.

To avoid a shock hazard:

Do not connect or disconnect any cables or perform installation, maintenance, or reconfiguration of this product during an electrical storm.

Connect all power cords to a properly wired and grounded electrical outlet.

Connect to properly wired outlets any equipment that will be attached to this product.

When possible, use one hand only to connect or disconnect signal cables.

Never turn on any equipment when there is evidence of fire, water, or structural damage.

Disconnect the attached power cords, telecommunications systems, networks, and modems before you open the device covers, unless instructed otherwise in the installation and configuration procedure

s.

Chapter 9. Related service information

111

Connect and disconnect cables as described in the following table when installing, moving, or opening covers on this product or attached devices.

1.

2.

3.

4.

5.

To Connect

Turn everything OFF.

First, attach all cables to devices.

Attach signal cables to connectors.

Attach power cords to outlet.

Turn device ON.

1.

2.

3.

4.

To Disconnect

Turn everything OFF.

First, remove power cords from outlet.

Remove signal cables from connectors.

Remove all cables from devices.

• Statement 2

CAUTION:

When replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer. The battery contains lithium and can explode if not properly used, handled, or disposed of.

Do not:

Throw or immerse into water

Heat to more than 100

°

C (212

°

F)

• Repair or disassemble

Dispose of the battery as required by local ordinances or regulations.

• Statement 3

CAUTION:

When laser products (such as CD-ROMs, DVD-ROM drives, fiber optic devices, or transmitters) are installed, note the following:

• Do not remove the covers. Removing the covers of the laser product could result in exposure to hazardous laser radiation. There are no serviceable parts inside the device.

• Use of controls or adjustments or performance of procedures other than those specified herein might result in hazardous radiation exposure.

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Hardware Maintenance Manual: xSeries 330

DANGER

Some laser products contain an embedded Class 3A or Class 3B laser diode. Note the following:

Laser radiation when open. Do not stare into the beam, do not view directly with optical instruments, and avoid direct exposure to the beam.

• Statement 4

18 kg (37 lbs)

32 kg (70.5 lbs)

55 kg (121.2 lbs)

CAUTION:

Use safe practices when lifting.

• Statement 5

CAUTION:

The power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device. The device also might have more than one power cord. To remove all electrical current from the device, ensure that all power cords are disconnected from the power source.

2

1

Chapter 9. Related service information

113

• Statement 10

CAUTION:

Do not place any object weighing more than 82 kg (180 lbs.) on top of rack-mounted devices.

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Hardware Maintenance Manual: xSeries 330

Importante:

Todas as instruções de cuidado e perigo da Server Library começam com um número.

Este número é utilizado para fazer referência cruzada de uma instrução de cuidado ou perigo no idioma inglês com as versões traduzidas das instruções de cuidado ou perigo encontradas nesta seção.

Por exemplo, se uma instrução de cuidado é iniciada com o número 1, as traduções para aquela instrução de cuidado aparecem nesta seção sob a instrução 1.

Certifique-se de ler todas as instruções de cuidado e perigo antes de executar qualquer operação.

Instrução 1

PERIGO

A corrente elétrica proveniente de cabos de alimentação, de telefone e de comunicações é perigosa.

Para evitar risco de choque:

• Não conecte ou desconecte cabos e não realize instalação, manutenção ou reconfiguração deste produto durante uma tempestade com raios.

Conecte todos os cabos de alimentação a tomadas elétricas corretamente instaladas e aterradas.

Conecte todos os equipamentos ao qual esse produto será conectado a tomadas corretamente instaladas.

Sempre que possível, utilize apenas uma das mãos para conectar ou desconectar cabos de sinal.

Nunca ligue qualquer equipamento quando existir evidência de danos por fogo,

água ou na estrutura.

Desconecte cabos de alimentação, sistemas de telecomunicação, redes e modems antes de abrir as tampas dos dispositivos, a menos que especificado de maneira diferente nos procedimentos de instalação e configuração.

Conecte e desconecte cabos conforme descrito na seguinte tabela, ao instalar ou movimentar este produto ou os dispositivos conectados, ou ao abrir suas tampas.

Chapter 9. Related service information

115

1.

2.

3.

4.

5.

Para Conectar:

DESLIGUE Tudo.

Primeiramente, conecte todos os cabos aos dispositivos.

Conecte os cabos de sinal aos conectores.

Conecte os cabos de alimentação às tomadas.

LIGUE os dispositivos.

1.

2.

3.

4.

Para Desconectar:

DESLIGUE Tudo.

Primeiramente, remova os cabos de alimentação das tomadas.

Remova os cabos de sinal dos conectores.

Remova todos os cabos dos dispositivos.

Instrução 2

CUIDADO:

Ao substituir a bateria de lítio, utilize apenas uma bateria IBM, Número de Peça

33F8354 ou uma bateria de tipo equivalente, recomendada pelo fabricante. Se o seu sistema possui um móídulo com uma bateria de lítio, substitua-o apenas pelo mesmo tipo de mídulo, do mesmo fabricante. A bateria contém lítio e pode explodir se não for utilizada, manuseada e descartada de maneira correta.

Não:

• Jogue ou coloque na água

Aqueça a mais de 100°C (212°F)

Conserte nem desmonte

Para descartar a bateria, entre em contato com a área de atendimento a clientes IBM, pelo telefone (011) 889-8986, para obter informações sobre como enviar a bateria pelo correio para a IBM.

Instrução 3

PRECAUCIÓN:

Quando produtos a laser (unidades de CD-ROM, unidades de DVD, dispositivos de fibra ítica, transmissores, etc.) estiverem instalados, observe o seguinte:

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Hardware Maintenance Manual: xSeries 330

Não remova as tampas. A remoção das tampas de um produto a laser pode resultar em exposição prejudicial à radiação de laser. Nenhuma peça localizada no interior do dispositivo pode ser consertada.

A utilização de controles ou ajustes ou a execução de procedimentos diferentes dos especificados aqui pode resultar em exposição prejudicial à radiação.

PERIGO

Alguns produtos a laser contêm um diodo laser da Classe 3A ou Classe 3B embutido.

Observe o seguinte:

Radiação de laser quando aberto. Não olhe diretamente para o raio a olho nu ou com instrumentos íticos, e evite exposição direta ao raio.

Instrução 4

18 kg (37 lbs)

32 kg (70,5 lbs)

55 kg (121,2 lbs)

CUIDADO:

Ao levantar a máquina, faça-o com segurança.

Instrução 5

CUIDADO:

Os botões Liga/Desliga localizados no dispositivo e na fonte de alimentação não desligam a corrente elétrica fornecida ao dispositivo. O dispositivo também pode ter mais de um cabo de alimentação. Para remover toda a corrente elétrica do dispositivo, assegure que todos os cabos de alimentação estejam desconectados da fonte de energia elétrica.

Chapter 9. Related service information

117

2

1

CUIDADO:

Instrução 10

CUIDADO:

Não coloque nenhum objeto com peso superior a 82 kg (180 lbs.) sobre dispositivos montados em rack.

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Important:

Toutes les consignes Attention et Danger indiquées dans la bibliothèque Server sont précédées d'un numéro. Ce dernier permet de mettre en correspondance la consigne en anglais avec ses versions traduites dans la présente section.

Par exemple, si une consigne de type Attention est précédée du chiffre 1, ses traductions sont également précédées du chiffre 1 dans la présente section.

Prenez connaissance de toutes les consignes de type Attention et Danger avant de procéder aux opérations décrites par les instructions.

Notice n° 1

DANGER

Le courant électrique passant dans les câbles de communication, ou les cordons téléphoniques et d'alimentation peut être dangereux.

Pour éviter tout risque de choc électrique:

• Ne manipulez aucun câble et n'effectuez aucune opération d'installation, d'entretien ou de reconfiguration de ce produit au cours d'un orage.

Branchez tous les cordons d'alimentation sur un socle de prise de courant correctement câblé et mis à la terre.

Branchez sur des socles de prise de courant correctement câblés tout équipement connecté à ce produit.

Lorsque cela est possible, n'utilisez qu'une seule main pour connecter ou déconnecter les câbles d'interface.

Ne mettez jamais un équipement sous tension en cas d'incendie ou d'inondation, ou en présence de dommages matériels.

Avant de retirer les carters de l'unité, mettez celle-ci hors tension et déconnectez ses cordons d'alimentation, ainsi que les câbles qui la relient aux réseaux, aux systèmes de télécommunication et aux modems (sauf instruction contraire mentionnée dans les procédures d'installation et de configuration).

Lorsque vous installez ou que vous déplacez le présent produit ou des périphériques qui lui sont raccordés, reportez-vous aux instructions ci-dessous pour connecter et déconnecter les différents cordons.

Chapter 9. Related service information

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1.

2.

3.

4.

5.

Connexion

Mettez les unités hors tension.

Commencez par brancher tous les cordons sur les unités.

Branchez les câbles d'interface sur des connecteurs.

Branchez les cordons d'alimentation sur des prises.

Mettez les unités sous tension.

1.

2.

3.

4.

Déconnexion

Mettez les unités hors tension.

Débranchez les cordons d'alimentation des prises.

Débranchez les câbles d'interface des connecteurs.

Débranchez tous les câbles des unités.

Notice n° 2

ATTENTION:

Remplacez la pile au lithium usagée par une pile de référence identique exclusivement - voir la référence IBM - ou par une pile équivalente recommandée par le fabricant. Si votre système est doté d'un module contenant une pile au lithium, vous devez le remplacer uniquement par un module identique, produit par le même fabricant. La pile contient du lithium et présente donc un risque d'explosion en cas de mauvaise manipulation ou utilisation.

Ne la jetez pas à l'eau.

Ne l'exposez pas à une température supérieure à 100

Ne cherchez pas à la réparer ou à la démonter.

°

C.

Pour la mise au rebut, reportez-vous à la réglementation en vigueur.

Notice n° 3

ATTENTION:

Si des produits laser sont installés (tels que des unités de CD-ROM ou de DVD, des périphériques contenant des fibres optiques ou des émetteurs-récepteurs), prenez connaissance des informations suivantes:

N'ouvrez pas ces produits pour éviter une exposition directe au rayon laser.

Vous ne pouvez effectuer aucune opération de maintenance à l'intérieur.

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Pour éviter tout risque d'exposition au rayon laser, respectez les consignes de réglage et d'utilisation des commandes, ainsi que les procédures décrites dans le présent document.

DANGER

Certains produits laser contiennent une diode laser de classe 3A ou 3B. Prenez connaissance des informations suivantes:

Rayonnement laser lorsque le carter est ouvert. évitez de regarder fixement le faisceau ou de l'observer à l'aide d'instruments optiques. évitez une exposition directe au rayon.

Notice n° 4

18 kg

ATTENTION:

32 kg

55 kg

Faites-vous aider pour soulever ce produit.

Notice n° 5

ATTENTION:

Le bouton de mise sous tension/hors tension de l'unité et l'interrupteur d'alimentation du bloc d'alimentation ne coupent pas l'arrivée de courant

électrique à l'intérieur de la machine. Il se peut que votre unité dispose de plusieurs cordons d'alimentation. Pour isoler totalement l'unité du réseau

électrique, débranchez tous les cordons d'alimentation des socles de prise de courant.

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2

1

Notice n° 10

ATTENTION:

Ne posez pas d'objet dont le poids dépasse 82 kg sur les unités montées en armoire.

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Wichtig:

Alle Sicherheitshinweise in dieser Server-Bibliothek beginnen mit einer Nummer. Diese

Nummer verweist auf einen englischen Sicherheitshinweis mit den übersetzten

Versionen dieses Hinweises in diesem Abschnitt.

Wenn z. B. ein Sicherheitshinweis mit der Nummer 1 beginnt, so erscheint die

übersetzung für diesen Sicherheitshinweis in diesem Abschnitt unter dem Hinweis 1.

Lesen Sie alle Sicherheitshinweise, bevor Sie eine Anweisung ausführen.

Hinweis 1

VORSICHT

Elektrische Spannungen von Netz-, Telefon- und Datenübertragungsleitungen sind gefährlich.

Aus Sicherheitsgründen:

Bei Gewitter an diesem Gerät keine Kabel anschließen oder lösen. Ferner keine

Installations-, Wartungs- oder Rekonfigurationsarbeiten durchführen.

Gerät nur an eine Schutzkontaktsteckdose mit ordnungsgemäß geerdetem

Schutzkontakt anschließen.

Alle angeschlossenen Geräte ebenfalls an Schutzkontaktsteckdosen mit ordnungsgemäß geerdetem Schutzkontakt anschließen.

Signalkabel möglichst einhändig anschließen oder lösen.

Keine Geräte einschalten, wenn die Gefahr einer Beschädigung durch Feuer,

Wasser oder andere Einflüsse besteht.

Die Verbindung zu den angeschlossenen Netzkabeln,

Telekommunikationssystemen, Netzwerken und Modems ist vor dem öffnen des

Gehäuses zu unterbrechen. Es sei denn, dies ist in den zugehörigen Installations- und Konfigurationsprozeduren anders angegeben.

Nur nach den nachfolgend aufgeführten Anweisungen arbeiten, die für

Installation, Transport oder öffnen von Gehäusen von Personal Computern oder angeschlossenen Einheiten gelten.

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1.

2.

3.

4.

5.

Kabel anschlie

β

en:

Alle Geräte ausschalten und

Netzstecker ziehen.

Zuerst alle Kabel an

Einheiten anschließen.

Signalkabel an

Anschlußbuchsen anschließen.

Netzstecker an

Steckdose anschließen.

Gerät einschalten.

1.

2.

3.

4.

Kabel lösen:

Alle Geräte ausschalten.

Zuerst Netzstecker von Steckdose lösen.

Signalkabel von

Anschlußbuchsen lösen.

Alle Kabel von

Einheiten lösen.

Hinweis 2

ACHTUNG:

Eine verbrauchte Batterie nur durch eine Batterie mit der IBM Teilenummer 33F8354 oder durch eine vom Hersteller empfohlene Batterie ersetzen. Wenn Ihr System ein

Modul mit einer Lithium-Batterie enthält, ersetzen Sie es immer mit dem selben

Modultyp vom selben Hersteller. Die Batterie enthält Lithium und kann bei unsachgemäßer Verwendung, Handhabung oder Entsorgung explodieren.

Die Batterie nicht:

• mit Wasser in Berührung bringen.

über 100 C erhitzen.

reparieren oder zerlegen.

Die örtlichen Bestimmungen für die Entsorgung von Sondermüll beachten.

Hinweis 3

ACHTUNG:

Wenn ein Laserprodukt (z. B. CD-ROM-Laufwerke, DVD-Laufwerke, Einheiten mit

Glasfaserkabeln oder Transmitter) installiert ist, beachten Sie folgendes.

• Das Entfernen der Abdeckungen des CD-ROM-Laufwerks kann zu gefährlicher

Laserstrahlung führen. Es befinden sich keine Teile innerhalb des CD-ROM-

Laufwerks, die vom Benutzer gewartet werden müssen. Die Verkleidung des CD-

ROM-Laufwerks nicht öffnen.

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• Steuer- und Einstellelemente sowie Verfahren nur entsprechend den

Anweisungen im vorliegenden Handbuch einsetzen. Andernfalls kann gefährliche Laserstrahlung auftreten.

VORSICHT

Manche CD-ROM-Laufwerke enthalten eine eingebaute Laserdiode der Klasse 3A oder 3B. Die nachfolgend aufgeführten Punkte beachten.

Laserstrahlung bei geöffneter Tür. Niemals direkt in den Laserstrahl sehen, nicht direkt mit optischen Instrumenten betrachten und den Strahlungsbereich meiden.

Hinweis 4

18 kg

ACHTUNG:

32 kg

55 kg

Beim Anheben der Maschine die vorgeschriebenen Sicherheitsbestimmungen beachten.

Hinweis 5

ACHTUNG:

Mit dem Betriebsspannungsschalter an der Vorderseite des Servers und dem

Betriebsspannungsschalter am Netzteil wird die Stromversorgung für den Server nicht unterbrochen. Der Server könnte auch mehr als ein Netzkabel aufweisen. Um die gesamte Stromversorgung des Servers auszuschalten, muß sichergestellt werden, daß alle Netzkabel aus den Netzsteckdosen herausgezogen wurden.

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2

1

Hinweis 10

ACHTUNG:

Keine Gegenstände, die mehr als 82 kg wiegen, auf Rack-Einheiten ablegen.

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Importante:

Tutti gli avvisi di attenzione e di pericolo riportati nella pubblicazione Server Library iniziano con un numero. Questo numero viene utilizzato per confrontare avvisi di attenzione o di pericolo in inglese con le versioni tradotte riportate in questa sezione.

Ad esempio, se un avviso di attenzione inizia con il numero 1, la relativa versione tradotta è presente in questa sezione con la stessa numerazione.

Prima di eseguire una qualsiasi istruzione, accertarsi di leggere tutti gli avvisi di attenzione e di pericolo.

Avviso 1

PERICOLO

La corrente elettrica circolante nei cavi di alimentazione, del telefono e di segnale è pericolosa.

Per evitare il pericolo di scosse elettriche:

• Non collegare o scollegare i cavi, non effettuare l'installazione, la manutenzione o la riconfigurazione di questo prodotto durante i temporali.

Collegare tutti i cavi di alimentazione ad una presa elettrica correttamente cablata e munita di terra di sicurezza.

Collegare qualsiasi apparecchiatura collegata a questo prodotto ad una presa elettrica correttamente cablata e munita di terra di sicurezza.

Quando possibile, collegare o scollegare i cavi di segnale con una sola mano.

Non accendere qualsiasi apparecchiatura in presenza di fuoco, acqua o se sono presenti danni all'apparecchiatura stessa.

Scollegare i cavi di alimentazione, i sistemi di telecomunicazioni, le reti e i modem prima di aprire i coperchi delle unità, se non diversamente indicato nelle procedure di installazione e configurazione.

• Collegare e scollegare i cavi come descritto nella seguente tabella quando si effettuano l'installazione, la rimozione o l'apertura dei coperchi di questo prodotto o delle unità collegate.

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Avviso 2

1.

2.

3.

4.

5.

Per collegare:

SPEGNERE tutti i dispositivi.

Collegare prima tutti i cavi alle unità.

Collegare i cavi di segnale ai connettori.

Collegare i cavi di alimentazione alle prese elettriche.

ACCENDERE le unità.

1.

2.

3.

4.

Per scollegare:

SPEGNERE tutti i dispositivi.

Rimuovere prima i cavi di alimentazione dalle prese elettriche.

Rimuovere i cavi di segnale dai connettori.

Rimuovere tutti i cavi dalle unità.

ATTENZIONE:

Quando si sostituisce la batteria al litio, utilizzare solo una batteria IBM con numero parte 33F8354 o batterie dello stesso tipo o di tipo equivalente consigliate dal produttore. Se il sistema di cui si dispone è provvisto di un modulo contenente una batteria al litio, sostituire tale batteria solo con un tipo di modulo uguale a quello fornito dal produttore. La batteria contiene litio e può esplodere se utilizzata, maneggiata o smaltita impropriamente.

Evitare di:

• Gettarla o immergerla in acqua

Riscaldarla ad una temperatura superiore ai 100°C

Cercare di ripararla o smontarla

Smaltire secondo la normativa in vigore (D.Lgs 22 del 5/2/9) e successive disposizioni nazionali e locali.

Avviso 3

ATTENZIONE:

Quando si installano prodotti laser come, ad esempio, le unità DVD, CD-ROM, a fibre ottiche o trasmettitori, prestare attenzione a quanto segue:

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Hardware Maintenance Manual: xSeries 330

Non rimuovere i coperchi. L'apertura dei coperchi di prodotti laser può determinare l'esposizione a radiazioni laser pericolose. All'interno delle unità non vi sono parti su cui effettuare l'assistenza tecnica.

L'utilizzo di controlli, regolazioni o l'esecuzione di procedure non descritti nel presente manuale possono provocare l'esposizione a radiazioni pericolose.

PERICOLO

Alcuni prodotti laser contengono all'interno un diodo laser di Classe 3A o Classe 3B.

Prestare attenzione a quanto segue:

Aprendo l'unità vengono emesse radiazioni laser. Non fissare il fascio, non guardarlo direttamente con strumenti ottici ed evitare l'esposizione diretta al fascio.

Avviso 4

18 kg

32 kg

55 kg

ATTENZIONE:

Durante il sollevamento della macchina seguire delle norme di sicurezza.

Avviso 5

ATTENZIONE:

Il pulsante del controllo dell'alimentazione situato sull'unità e l'interruttore di alimentazione posto sull'alimentatore non disattiva la corrente elettrica fornita all'unità. L'unità potrebbe disporre di più di un cavo di alimentazione. Per disattivare la corrente elettrica dall'unità, accertarsi che tutti i cavi di alimentazione siano scollegati dalla sorgente di alimentazione.

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2

1

Avviso 10

ATTENZIONE:

Non poggiare oggetti che pesano più di 82 kg sulla parte superiore delle unità montate in rack.

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Chapter 9. Related service information

141

Importante:

Todas las declaraciones de precauciín de esta Biblioteca del servidor empiezan con un número. Dicho número se emplea para establecer una referencia cruzada de una declaraciín de precauciín o peligro en inglés con las versiones traducidas que de dichas declaraciones pueden encontrarse en esta secciín.

Por ejemplo, si una declaraciín de peligro empieza con el número 1, las traducciones de esta declaraciín de precauciín aparecen en esta secciín bajo Declaraciín 1.

Lea atentamente todas las declaraciones de precauciín y peligro antes de llevar a cabo cualquier operaciín.

Declaración 1

PELIGRO

La corriente eléctrica de los cables telefínicos, de alimentaciín y de comunicaciones es perjudicial.

Para evitar una descarga eléctrica:

• No conecte ni desconecte ningún cable ni realice las operaciones de instalaciín, mantenimiento o reconfiguraciín de este producto durante una tormenta.

Conecte cada cable de alimentaciín a una toma de alimentaciín eléctrica con conexiín a tierra y cableado correctos.

Conecte a tomas de alimentaciín con un cableado correcto cualquier equipo que vaya a estar conectado a este producto.

Si es posible, utilice una sola mano cuando conecte o desconecte los cables de sent.al.

No encienda nunca un equipo cuando haya riesgos de incendio, de inundaciín o de daños estructurales.

Desconecte los cables de alimentaciín, sistemas de telecomunicaciones, redes y mídems conectados antes de abrir las cubiertas del dispositivo a menos que se indique lo contrario en los procedimientos de instalaciín y configuraciín.

Conecte y desconecte los cables tal como se describe en la tabla siguiente cuando desee realizar una operaciín de instalaciín, de traslado o de apertura de las cubiertas para este producto o para los dispositivos conectados.

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1.

2.

3.

4.

5.

Para la conexin

APÁGUELO todo.

En primer lugar, conecte los cables a los dispositivos.

Conecte los cables de señal a los conectores.

Conecte cada cable de alimentaciín a la toma de alimentaciín.

ENCIENDA el dispositivo.

1.

2.

3.

4.

Para la desconexiín

APÁGUELO todo.

En primer lugar, retire cada cable de alimentaciín de la toma de alimentaciín.

Retire los cables de señal de los conectores.

Retire los cables de los dispositivos.

Declaración 2

PRECAUCIÓN:

Cuando desee sustituir la batería de litio, utilice únicamente el número de pieza

33F8354 de IBM o cualquier tipo de batería equivalente que recomiende el fabricante.

Si el sistema tiene un mídulo que contiene una batería de litio, sustitúyalo únicamente por el mismo tipo de mídulo, que ha de estar creado por el mismo fabricante. La batería contiene litio y puede explotar si el usuario no la utiliza ni la maneja de forma adecuada o si no se desprende de la misma como corresponde.

No realice las acciones siguientes:

• Arrojarla al agua o sumergirla

Calentarla a una temperatura que supere los 100°C (212°F)

Repararla o desmontarla

Despréndase de la batería siguiendo los requisitos que exija el reglamento o la legislaciín local.

Declaración 3

PRECAUCIÓN:

Cuando instale productos láser (como, por ejemplo, CD-ROM, unidades DVD, dispositivos de fibra íptica o transmisores), tenga en cuenta las advertencias siguientes:

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143

No retire las cubiertas. Si retira las cubiertas del producto láser, puede quedar expuesto a radiaciín láser perjudicial. Dentro del dispositivo no existe ninguna pieza que requiera mantenimiento.

El uso de controles o ajustes o la realizaciín de procedimientos que no sean los que se han especificado aquí pueden dar como resultado una exposiciín perjudicial a las radiaciones.

PELIGRO

Algunos productos láser contienen un diodo de láser incorporado de Clase 3A o de

Clase 3B. Tenga en cuenta la advertencia siguiente.

Cuando se abre, hay radiaciín láser. No mire fijamente el rayo ni lleve a cabo ningún examen directamente con instrumentos ípticos; evite la exposiciín directa al rayo.

Declaración 4

18 kg (37 libras)

32 kg (70,5 libras)

55 kg (121,2 libras)

PRECAUCIÓN:

Tome medidas de seguridad al levantar el producto.

Declaración 5

PRECAUCIÓN:

El botín de control de alimentaciín del dispositivo y el interruptor de alimentaciín de la fuente de alimentaciín no apagan la corriente eléctrica suministrada al dispositivo.

Es posible también que el dispositivo tenga más de un cable de alimentaciín. Para eliminar la corriente eléctrica del dispositivo, asegúrese de desconectar todos los cables de alimentaciín de la fuente de alimentaciín.

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2

1

Declaración 10

PRECAUCIÓN:

No coloque ningún objeto que pese más de 82 kg (180 libras) encima de los dispositivos montados en bastidor.

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145

Send us your comments!

We want to know your opinion about this manual (part number 06P1796). Your input will help us to improve our publications.

Please photocopy this survey, complete it, and then fax it to IBM HMM Survey at

919-543-8167 (USA)

.

Name: _________________________________________

Phone number: __________________________________

1.

Do you like this manual?

Yes

No

________________________________________________________________

________________________________________________________________

2.

What would you like to see added, changed, or deleted in this manual?

________________________________________________________________

________________________________________________________________

3.

4.

What is your service experience level?

Less than five years

More than five years

Which servers do you service most?

________________________________________________________________

________________________________________________________________

________________________________________________________________

________________________________________________________________

Thank you for your response!

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Problem determination tips

Due to the variety of hardware and software combinations that can be encountered, use the following information to assist you in problem determination. If possible, have this information available when requesting assistance from Service Support and

Engineering functions.

• Machine type and model

Processor or hard disk upgrades

Failure symptom

— Do diagnostics fail?

— What, when, where, single, or multiple systems?

— Is the failure repeatable?

— Has this configuration ever worked?

— If it has been working, what changes were made prior to it failing?

— Is this the original reported failure?

Reference/Diagnostics version

— Type and version level

Hardware configuration

— Print (print screen) configuration currently in use

— BIOS level

• Operating system software

— Type and version level

Note:

To eliminate confusion, identical systems are considered identical only if they:

4.

5.

6.

1.

2.

3.

Are the exact machine type and models

Have the same BIOS level

Have the same adapters/attachments in the same locations

Have the same address jumpers/terminators/cabling

Have the same software versions and levels

Have the same Reference/Diagnostics Diskette (version)

7.

8.

Have the same configuration options set in the system

Have the same setup for the operation system control files

Comparing the configuration and software set-up between "working and nonworking" systems will often lead to problem resolution.

Notices

References in this publication to IBM products, programs, or services do not imply that IBM intends to make these available in all countries in which IBM operates. Any reference to an IBM product, program, or service is not intended to state or imply that only that IBM product, program, or service may be used. Subject to IBM’s valid intellectual property or other legally protectable rights, any functionally equivalent product, program, or service may be used instead of the IBM product, program, or

Chapter 9. Related service information

147

service. The evaluation and verification of operation in conjunction with other products, except those expressly designated by IBM, are the responsibility of the user.

Trademarks

HelpCenter

IBM

NetBAY3

Netfinity Manager

SystemXtra

The following items are trademarks of the IBM Corporation in the United States or other countries or both:

HelpFax

OS/2

Netfinity

ThinkPad

Notes

The following terms are trademarks of other companies:

Lotus Development Corporation

MMX and Pentium are trademarks or registered trademarks of Intel Corporation.

UNIX is a trademark or registered trademark of The Open Group in the United States and other countries.

Windows NT is a trademark or registered trademark of Microsoft Corporation.

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Part Number:

File Number:

06P1796

Printed in the United States of America on recycled paper containing 10% recovered post-consumer fiber.

06P1796

0406P1796

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