Deploying Business Ultrabook Devices in the Enterprise

Deploying Business Ultrabook Devices in the Enterprise
IT@Intel White Paper
Intel IT
IT Best Practices
Enterprise Mobility and IT Consumerization
January 2013
Deploying Business Ultrabook™ Devices
in the Enterprise
Executive Overview
Intel IT has established a
fast-track strategy for offering
business Ultrabook™ devices
as an option in our regular
corporate-supplied PC refresh.
Recognizing the productivity and flexibility benefits that business Ultrabook™
devices deliver to mobile employees, Intel IT has established a fast-track strategy
for offering business Ultrabook devices as an option in our regular corporatesupplied PC refresh cycle, making them available to all employees who currently
use a mobile business PC. This strategy provides employees with greater choice in
mobile computing platforms and form factors, enabling them to select the compute
platform that best fits their workflow.
Making business Ultrabook devices quickly
available as a refresh option offers the
following benefits:
• Limits the risk of platform obsolescence,
as we plan to optimize our IT solutions for
Ultrabook devices in the near future.
• Addresses our mobile workers’ needs for
increased portability and connectivity.
Intel IT discovered that with advanced
planning and clear communication about
what solutions are appropriate for different
computing needs, employees can be
empowered by choices that meet the needs
of their increasingly mobile and consumer
work style without compromising crossenterprise compute standards. For highly
mobile employees, the combination of the
thin, sleek Ultrabook device form factor
with the remote management and security
performance of Intel® vPro™ technology
offers an excellent solution.
• Combines the advantages of the traditional
mobile business PC with an improved mobile
experience without compromising on the
factors important to both employees and
Intel IT.
• Addresses employee demand for the user
experience and innovations that are available
on consumer devices while providing Intel IT
with the manageability and security features
required for a cost-effective, compliant
business environment.
Refael Mizrahi
Ultrabook Program Manager, Intel IT
John Mahvi
PC Planning Strategist, Intel IT
IT@Intel White Paper Deploying Business Ultrabook™ Devices in the Enterprise
Ultrabook™ Device Definition
Executive Overview.. ............................ 1
Ultrabook™ is the name trademarked by Intel to describe a new category of thin and
sleek devices that have a new level of responsiveness with long-lasting battery life,
are built on Intel’s newest platform security technologies, and have a thickness of less
than three-quarters of an inch (18 mm). An Ultrabook device provides the performance
of a laptop with the benefits of tablets, such as instant-on and always-connected
performance. In 2013, Intel employees will have the option of models with supporting
touch interaction (see “Extending Touch to Ultrabook Devices” section).
Background . . .......................................... 2
Ultrabook™ Device Evaluation.. ........ 3
Deployment Strategy .. ........................ 4
Accelerated Deployment
Empowers Employees Quickly . . ...... 4
Proper Planning and Education
Ensure Successful Deployment. . ..... 5
Extending Touch to
Ultrabook Devices . . .............................. 6
Conclusion . . ............................................ 7
Related Topics.. ...................................... 7
Acronyms. . ............................................... 7
Featuring the latest generation of Intel® Core™ vPro™ processors, business Ultrabook
devices have great responsiveness, using features such as Intel® Rapid Start
Technology to get the system running quickly. They also offer security features,
including Intel® Anti-Theft Technology, Intel® Identity Protection Technology, and
self-encrypting Intel® Solid-State Drives.
From an Intel IT perspective, business Ultrabook devices have distinct advantages.
Intel® Active Management Technology allows for remote updates and repair. And, as
part of the Intel® Stable Image Platform Program, business Ultrabook devices have a
predictable footprint that makes provisioning simpler.
In today’s ultra-competitive marketplace,
enterprises need to be more nimble. To
increase the company’s competiveness,
Intel IT encourages Intel employees
to be early technology adopters. By
becoming familiar with new technology,
early adopters can help Intel develop
better products faster—leading to
increased business velocity and
The IT@Intel program connects IT
professionals around the world with their
peers inside our organization – sharing
lessons learned, methods and strategies.
Our goal is simple: Share Intel IT best
practices that create business value and
make IT a competitive advantage. Visit
us today at or contact
your local Intel representative if you’d
like to learn more.
Like most IT shops, Intel IT is experiencing
a strong push from employees across the
enterprise for support of consumer devices,
which typically have small form factors
such as smartphones and tablets, as well
as consumer technologies and services.
Many of these devices and technologies,
while comfortable for use in a day-to-day
personal setting, pose security, capability, and
integration issues in the corporate setting.
Intel IT has studied the impact on the IT
environment of a variety of consumer devices,
including mobile business PCs, smartphones,
tablets, bring-your-own (BYO) computers, and,
most recently, Ultrabook™ devices.
While many Intel employees use multiple
devices throughout their workday, much of
an employee’s daily work involves using more
powerful platforms with business applications.
PCs are a strategic asset for Intel employees,
empowering them to do their jobs more
productively. Ultrabook devices are also a
strategic asset for our employees, because
they provide the performance of a laptop with
the benefits of tablets, such as instant-on and
always-connected operation.
Like PCs, Ultrabook devices are available in two
classes—consumer-level and business-class.
We have been evaluating consumer Ultrabook
devices for the last seven months and have
determined that, in general, many consumer
Ultrabook devices lack the core capabilities
that Intel IT requires in order to deliver secure
and consistent services to end-point devices.
However, business Ultrabook devices are a
good fit for many current enterprise client
usage models, especially in situations where
employees need to carry their computing
device with them. Our tests and analysis
showed that business Ultrabook devices
offer many compelling benefits to both
employees and Intel IT.
Some of the important features of business
Ultrabook devices include the following:
• Remote management and security
enabled by Intel® processors with
Intel® vPro™ technology
• Reliable and responsive storage using
Intel® Solid-State Drives (Intel® SSDs)
• Flexible, reliable Wi-Fi* connectivity,
anywhere and at any time
• Designs for improved reliability,
performance, and longevity
Ultrabook™ Device Evaluation
We continually search for ways to better
meet the needs of employees for greater
productivity, while still maintaining
manageability and information security. Our
focus over the last year has been to identify
the value proposition for establishing the
business Ultrabook device as an appropriate
primary computing choice for Intel employees.
Currently, 80 percent of Intel employees
use mobile business PCs and we’ve seen
significant improvement in productivity and
employee satisfaction. Offering additional
choices such as business Ultrabook devices
represents the next step in supporting
employees to be even more effective as
mobile workers.
Our Ultrabook device evaluations of the
last year have focused on three areas:
productivity benefits for employees,
mobile computing requirements, and
security and manageability of these
devices. We concluded that business
Ultrabook devices meet the requirements
for many employees and deliver mobile
productivity improvements, in addition
to meeting Intel IT requirements for
manageability and security. We believe
new business Ultrabook convertibles,
which combine the functionality of a tablet
with a traditional keyboard and mouse will
enhance productivity by providing mobile
workers with new capabilities. We have
also recognized the continuing need for
traditional mobile business PCs and mobile
Deploying Business Ultrabook™ Devices in the Enterprise IT@Intel White Paper
workstations that address specific use
cases for some of our engineers and lessmobile workers.
Past Intel IT user surveys and observational
studies demonstrated that mobile and wireless
technologies offer a time savings of more than
5 percent in an employee’s work week. We
anticipate that the faster startup and response
times, as well as the improved mobility due to
lighter designs and the long-lasting battery
life of business Ultrabook devices, will deliver
similar productivity increases. As we roll out
business Ultrabook devices to a larger crosssection of employees, we plan to measure
these impacts.
One additional advantage Ultrabook devices
offer over traditional laptops is their use of
Intel SSDs. Best-in-class laptop offerings
typically include solid-state drives (SSDs)
for their almost instantaneous startup and
faster boot and application launch times
compared to hard-disk drives. Intel employees
have already realized the SSD benefit with
100-percent adoption across Intel’s mobile
population since the beginning of 2012.
In addition to mobility improvements, business
Ultrabook devices provide additional features
critical to Intel employees, who want flexible,
reliable high-performance connectivity,
available anywhere and anytime. With business
Ultrabook devices, reliable, higher performance
Wi-Fi* adapters support Intel® Smart Connect
Technology, which keeps information, such
as data stores and emails, in constant
synchronization on the device.
The improved screen resolutions of many
business Ultrabook devices are more
effective for engineering, development, and
knowledge worker tasks. The matte display
works best in typical office lighting situations.
More functional and built-in output features,
including display and network support,
provide increased ease-of-use and support
for a wide variety of peripheral devices and
use cases.
From the perspectives of both the
employee and Intel IT, business Ultrabook
device designs limit premature platform
obsolescence and provide additional
advantages, including:
• Stronger, more durable parts, such
as hinges and chassis built for heavy
day-to-day business use
• Replaceable and swappable batteries
• Accessible memory and drives
• Additional USB ports for external
keyboards and mice
• Multi-generational compatibility of
docking stations and power supplies
Other advantages include the ability to
physically secure business Ultrabook
devices with a standard locking cable
and the consistency of global offerings,
including three-year warranties, as well
as a uniform ordering process.
Our experience has proved that buying higher
specification systems, such as business-class
PCs, helps improve security, increase PC
lifecycle manageability, and consistently
reduce total cost of ownership (TCO). By
standardizing on mobile platforms for Intel’s
highly mobile workforce, our employees can
work from almost any location with robust,
secure computing capabilities—enhancing
Intel’s business continuity.
Use of our traditional mobile PCs with Intel vPro
technology has delivered great value and
TCO because of their performance, longevity,
security, and manageability. Business Ultrabook
devices add a new dimension to mobility,
combining the advantages of the traditional
mobile business PC with the improved mobile
experience of Ultrabook devices. 3
IT@Intel White Paper Deploying Business Ultrabook™ Devices in the Enterprise
Intel® Core™ vPro™
Processor Technology
In 2007, Intel IT standardized our
computing platform on the latest
generation of Intel® Core™ vPro™
processors. This combination of
processor technologies, hardware
enhancement, management
features, and security technologies
allows remote access to the PC—
including monitoring, maintenance,
and management—independent of
the OS or power state of the PC.
We consider Intel vPro technology
a core capability for improving
system defense, asset discovery,
remote builds, virtualized client
usages, and device-independent
We estimate that we achieve
a savings of USD 500,000 per
year from Intel vPro technology’s
remote repair and management
capabilities alone. Our proofs of
concept have demonstrated that
Intel vPro technology can provide
measureable improvements in
system performance and can
substantially reduce Intel IT
support costs.
1st Half 2012
Consumer Ultrabook™ devices
Business Ultrabook devices have distinct
security and manageability advantages from
an Intel IT perspective, including being powered
by the latest generation of Intel® Core™ vPro™
processors, In addition, as part of the Intel®
Stable Image Platform Program (Intel® SIPP),
business Ultrabook devices have a predictable
footprint that makes support and integration
simple. Keyboard-Video-Mouse remote
control and remote encryption management
capabilities help to quickly remediate systems,
even with encrypted hard drives and SSDs.
Other key security capabilities in business
Ultrabook devices help protect against data and
asset loss: Intel® Identity Protection with public
key infrastructure certificate authentication
and Intel® Anti-Theft Technology.
Deployment Strategy
Based on strong demand from Intel
employees and our internal studies
and evaluations identifying significant
business benefits, we decided to
accelerate our deployment of business
Ultrabook devices. We started with
an early adoption pilot in late 2012,
targeting highly mobile workers such as
our sales force. In 2013, we are making
business Ultrabook devices broadly
available to Intel’s mobile employee
population as a replacement option for
their primary computing device during
regular PC refresh, which occurs on an
average of every two to four years.
Figure 1 illustrates our deployment
cycle for business Ultrabook devices.
2nd Half 2012
Pilot Deployment
Refresh Option
Business Ultrabook devices;
early adopters and
mobile workers
Business Ultrabook devices;
choice for all employees
due for refresh
Rapidly deploying business Ultrabook
devices required advanced planning, clear
communication, and flexibility in addressing
new challenges. Following the initial analysis
and assessment, we updated support
processes, scripts, tools, and training. We are
also conducting a pilot project to streamline
hardware acquisition and providing guidance to
employees to help them determine if business
Ultrabook devices will meet their needs.
Accelerated Deployment
Empowers Employees Quickly
Because Intel IT commits to delivering innovative
solutions in support of business needs and
productivity, we chose to depart from a
traditional technology rollout and instead fasttrack business Ultrabook devices as a standard
refresh option for all employees. Approximately
80 percent of Intel’s workforce already use
laptops with wireless network connections,
so we expect the scope of demand for
business Ultrabook devices to be substantial.
Intel’s worldwide computing environment
includes more than 100,000 PCs, and we
refresh our PC fleet on an average of every
two to four years.
An accelerated deployment of corporatesupplied new technology will give us the
anticipated increased productivity gains
associated with these new platforms and
allow Intel IT to stay ahead of consumerization
trends. It also proactively addresses security
and support for BYO PCs while providing
the advanced technology aspects that our
employees expect. Surveys of Intel employees
indicate that if we offered Ultrabook devices,
Extend Availability
based on Business Needs
Introduce new Ultrabook devices
such as touch and convertible
Figure 1. A best-practice approach for deploying business Ultrabook™ devices speeds capabilities quickly and efficiently.
Deploying Business Ultrabook™ Devices in the Enterprise IT@Intel White Paper
demand for BYO PCs from our employees
would greatly decrease.
PC choice for Intel employees, we needed to
create an accelerated plan for deployment.
• Integration into the Intel SIPP for
a reliable footprint available worldwide
To accomplish an accelerated deployment
schedule, we focused on both planning and
flexibility. Our deployment strategy includes
making business Ultrabook devices available
in a phased approach to any employee who
currently has a laptop PC and is in need of
a refresh.
Implementing a solution that significantly
transforms the way we manage and support
our PC fleet involves more than simply
acquiring and provisioning machines. We had
to define new processes, create detailed
scripts for handling specific incidents and
service requests, and develop or modify tools.
• Standardization and simplification
of warranty details
Proper Planning and Education
Ensure Successful Deployment
Making business Ultrabook devices quickly
available as a refresh option required additional
attention to processes and support. Clear
communication and education about the
program and solutions are an integral part
of the deployment.
Accelerated planning transforms
the process
Once we established that the Ultrabook
device rollout was appropriate as a primary
Implementation planning involved many
tasks, including:
• Assessment by architectural,
engineering, and operations teams
• Use case identification
• Configuration analysis and hardware selection
• Engineering and tuning to take
advantage of new features such as
improved start and resume times
• Updated support processes, scripts,
tools, and training
• Rollout roadmap
This planning and streamlining of lifecycle
management processes provides significant
benefits. Integration into the Intel SIPP, for
example, helps to lower the TCO by enabling
organizations within Intel to annually qualify
their PCs and plan for a more predictable
transition from one generation of technology to
the next. Intel SIPP also ensures consistency of
client networking, for a continuous high-quality
wired and wireless connected experience.
Addressing surprises that arose during the
pilot and planning stages required being
nimble and flexible; these surprises included
limited availability of devices, inconsistency of
ports, adapters, connectors, and SSD solutions.
We want to give employees choice and flexibility to meet their individual computing needs. The deployment of business Ultrabook™ devices
will extend that individual flexibility by offering them as a PC refresh option, instead of requiring employees to use a specific platform..
Because it is important to match the right solution to the right tasks, during full deployment, business Ultrabook devices will be offered
in multiple form factors, including traditional clamshell, touch, and convertible styles.
• Traditional Clamshell. Workers who travel frequently or spend most of their time in meetings and conference rooms will appreciate
the portability and connectivity speed of Ultrabook devices, as well as the availability of input methods, including traditional keyboard
and mouse, and, in the future, touch, gesture, and voice. Sales representatives will find this versatility suited to their long hours of
travel and to their requirements when presenting to customers.
Employees in the office who connect their PC to a docking station, external keyboard, mouse, and monitor should expect a different
experience from an Ultrabook device. Because Intel IT is not providing a docking station or a USB replicator for business Ultrabook
devices, these employees will need to manually connect all their peripherals and cable lock to the device. Those who are looking for a
high-performance laptop with a traditional docking station experience may consider using a traditional laptop PC.
• Convertible with touch capabilities. The Ultrabook convertible provides a platform that can dynamically switch from a laptop to a
tablet. Some screens are detachable from the keyboard, so an employee can carry just the screen and use it as a tablet. Other screens
can fold over 360 degrees, so that the display is on the back, with an open keyboard on the other side.
This unique two-in-one device will appeal to executives, those in sales, and other highly mobile workers who carry many devices or
need a tablet PC. By offering these in a single, slimmer form factor, we anticipate fewer devices on the network and fewer devices for
employees to carry, which reduces support complexity and minimizes security risks. 5
IT@Intel White Paper Deploying Business Ultrabook™ Devices in the Enterprise
Education HELPS guide
To help employees determine whether
business Ultrabook devices meet their
needs, we provide guidance in a variety of
ways. Education efforts involve both push
communications, such as emails, webcasts,
and newsletters, and pull communications,
such as the IT web portal and catalog
listings. We provide system comparison
tables that outline performance and
feature differences clearly.
Employees are encouraged to think about
how they will use their device and what
services they require. Best use case
scenarios, pluses and minuses, as well
as recommendations guide employees
in making intelligent decisions. These
education efforts will continue to be an
integral part of our testing and deployment
phases for Ultrabook devices. Once the
device is chosen, employees receive training
in their role in the refresh process as well.
Extending Touch to
Ultrabook Devices
In the first half of 2013, we plan to
deploy and provision approximately
1,000 business Ultrabook devices with
touch. We plan to continue to deploy
non-touch devices. Throughout 2013
we intend to extend the availability
of touch-based business Ultrabook
devices and the Microsoft Windows* 8
Enterprise OS to all employees during
their next planned PC refresh.
Intel IT is standardizing on Microsoft Windows 8
Enterprise1 as the standard-issue OS
for business Ultrabook devices and Intel®
technology-based tablets (Figure 2). We are
accelerating the deployment readiness for
business Ultrabook devices and tablets; we
also intend to make the new OS available
for traditional laptop and desktop PCs. Not
just a traditional OS update, Windows 8
represents a significant shift in device
interaction, focusing on touch.
We tested Windows* 8 Enterprise. Other version of
Windows 8, such as Windows 8 Professional, will be made
available to certain segments of Intel employees. For a
discussion of Windows 8 Enterprise, refer to
windows-8/enterprise-edition.aspx. For the rest of this
paper, we will refer to Windows 8 Enterprise as Windows 8.
Windows 8 converges mainstream enterprise
desktop computing and touch-driven consumer
computing onto a single platform, allowing
users the choice of two forms of computing.
This interchangeable experience can be
best realized on Intel® architecture-based
devices, such as business Ultrabook devices,
that enable users to perform both touch and
desktop computing on a single device that
is well optimized for performance, mobility,
security, and long-lasting battery life.
The first Ultrabook device users running
Windows 8 will be part of an early adopter
program in early 2013. By mid-year 2013,
Windows 8 will become the standard
IT-issued OS on Ultrabook devices.
Some of the benefits of Intel architecturebased devices running Windows 8 include
faster startup times, improved battery life,
better responsiveness, improved connectivity,
enhanced security, and the potential for
taking advantage of various sensors on a
device. These features are a natural fit with
the growing use of Intel architecture-based
tablets and Ultrabook devices at Intel.
When Windows* 8 Deployment is Complete
Business Ultrabook™ Device
Other Devices
Windows 8 is the standard-issue OS
because of its support for sensors
and touch interaction
Employees can choose Windows 8
or Windows 7, based on
business needs and preference
Figure 2. Windows* 8 Enterprise will become the standard-issue OS for business Ultrabook™ devices and will be an option for other form factors.
Deploying Business Ultrabook™ Devices in the Enterprise IT@Intel White Paper
Related Topics
Business Ultrabook devices are a good
fit for many of Intel’s highly mobile
workers and contribute to higher
productivity. These new devices combine
the performance and features of a
traditional mobile business PC with sleek
designs and tablet-like features such
as instant-on and always connected.
While traditional business PCs have
proved to meet the needs of Intel IT and
employees today, business Ultrabook
devices add an additional dimension of
mobility and additional capabilities.
Visit to find white
papers on related topics:
Intel IT’s accelerated deployment of this device
choice speeds delivery of these capabilities
to employees for maximum benefit companywide. Our approach to deployment involved
advanced planning, streamlined lifecycle
management processes, nimble operational
practices, and active engagement with and
education of our employees.
• “Achieving Long term Business Value with
Intel® vPro™ Technology”
bring your own
solid-state drive
total cost of ownership
• “Evaluating Microsoft Windows* 8 Security
on Intel® Architecture Tablets”
• “Deploying Windows* 8 in the Enterprise”
• “Evaluating Ultrabook™ Devices for the
• “The Future of Enterprise Computing:
Preparing for the Compute Continuum”
• “Improving Security and Mobility for
Personally Owned Devices”
• “PC Lifecycle Management: Boosting
Productivity and IT Efficiency”
• “Preparing the Enterprise for the Impact
of Alternative Form Factors”
• “Using TCO to Determine PC Upgrade Cycles”
Having greater choices in mobile computing
platforms and form factors enables Intel
employees to select the solution that
best fits their needs, especially concerning
portability and connectivity. Windows 8 will
further expand the choice of computing
styles, adding touch where available.
Intel IT benefits from the cost-effective,
compliant, and fully manageable features
available on business Ultrabook devices,
which include enhanced security and
remote management capabilities.
For more information on Intel IT best practices,
visit 7
Intel® Active Management Technology (Intel® AMT): Requires activation and a system with a corporate network connection, an Intel® AMT-enabled chipset, network hardware, and software. For notebooks, Intel AMT
may be unavailable or limited over a host OS-based VPN, when connecting wirelessly, on battery power, sleeping, hibernating or powered off. Results dependent upon hardware, setup, and configuration. For more
information, visit
Intel® Anti-Theft Technology (Intel® AT): No system can provide absolute security under all conditions. Requires an enabled chipset, BIOS, firmware and software, and a subscription with a capable Service Provider.
Consult your system manufacturer and Service Provider for availability and functionality. Intel assumes no liability for lost or stolen data and/or systems or any other damages resulting thereof. For more information,
Intel® Identity Protection Technology (Intel® IPT): No system can provide absolute security under all conditions. Requires an Intel IPT-enabled system, including a 2nd generation or higher Intel® Core™ processor
enabled chipset, firmware and software, and participating web site. Consult your system manufacturer. Intel assumes no liability for lost or stolen data and/or systems or any resulting damages. For more information,
KVM Remote Control (Keyboard, Video, Mouse) is only available with Inte® Core™ i5 vPro™ and Core™ i7 vPro™ processors with Intel® Active Management Technology activated and configured and with integrated
graphics active. Discrete graphics are not supported.
Intel® Rapid Start Technology: Requires a select Intel® processor, Intel® software and BIOS update, and Intel® Solid-State Drive (Intel® SSD). Depending on system configuration, your results may vary. Contact
your system manufacturer for more information.
Consult your PC manufacturer for availability of systems that meet Intel® Stable Image Platform Program (Intel® SIPP) guidelines. Intel SIPP is a client program only and does not apply to servers or Intel-based
handhelds and/or handsets. For more information, visit
Intel® vPro™ technology is sophisticated and requires setup and activation. Availability of features and results will depend upon the setup and configuration of your
hardware, software and IT environment. To learn more visit:
Ultrabook device products are offered in multiple models. Some models may not be available in your market. Consult your Ultrabook device manufacturer. For more
information and details, visit
SPECIFICATION OR SAMPLE. Intel disclaims all liability, including liability for infringement of any patent, copyright, or other intellectual property rights, relating to use of
information in this specification. No license, express or implied, by estoppel or otherwise, to any intellectual property rights is granted herein.
Intel, the Intel logo, Intel Core, Intel vPro, and Ultrabook are trademarks of Intel Corporation in the U.S. and other countries.
* Other names and brands may be claimed as the property of others.
Copyright © 2013 Intel Corporation. All rights reserved.
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