Kenmore 796.3142 Top-Loading Washer Use & Care Guide

Use & Care Guide
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English
Model: 796.3142*
Kenmore Elite
Top-Loading
®
Automatic Washer
* = color number
MFL68019766
Sears Brands Management Corporation
®
TABLE OF CONTENTS
PROTECTION AGREEMENTS
IMPORTANT SAFETY INSTRUCTIONS GROUNDING REQUIREMENTS
FEATURES AND BENEFITS
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Optional Accessories .......................................................... 6
Included Accessories .......................................................... 6
INSTALLATION REQUIREMENTS
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Choose the Proper Location ............................................. 7
Flooring ................................................................................. 7
Clearances ...........................................................................7
INSTALLATION INSTRUCTIONS
Unpacking and Removing Shipping Material................ 8
Connecting the Water Lines............................................... 9
Connecting the Drain Hose ............................................. 10
Connect to the Power Supply..........................................10
Leveling the Washer ....................................................... 11
HOW TO USE
Control Panel Features..................................................... 12
Operating the Washer ..................................................... 13
Cycle Guide ................................................................. 14-15
Sorting Wash Loads ......................................................... 16
About the Dispensers ........................................................ 17
Detergent and Dispenser Use .........................................18
Time and Status Display ................................................. 19
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2SWLRQ%XWWRQV ............................................................ 21-23
Accela Wash ..................................................................21
6WDLQ%RRVW ...................................................................... 21
Extra Rinse ..................................................................... 21
Water Plus ......................................................................21
ADD A GARMENT ......................................................... 21
Chime................................................................................21
Fabric Softener .............................................................. 22
My Cycle ......................................................................... 22
Soak ................................................................................. 22
Delay Wash ................................................................... 22
Rinse & Spin ................................................................... 22
Control Lock.................................................................... 22
Special Drain Feature ...................................................... 22
CARE AND CLEANING
Regular Cleaning .......................................................... 23
Maintenance ...................................................................24
Cleaning the Washer....................................................25
KENMORE CONNECT™ SYSTEM.....................................26
Using the Kenmore Connect™ System ..........................26
TROUBLESHOOTING GUIDE
Normal Sounds You May Hear.......................................27
%HIRUH&DOOLQJIRU6HUYLFH........................................27-32
Error Codes ................................................................. 31-32
WARRANTY33
SERVICE %DFN&RYHU
Master Protection Agreements
Congratulations on making a smart purchase. Your new
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Some limitations and exclusions apply.
For prices and additional information in the U.S.A.
call 1-800-827-6655.
*Coverage in Canada varies on some items.
For full details call Sears Canada at 1-800-361-6665.
Sears Installation Service
For Sears professional installation of home appliances,
garage door openers, water heaters, and other major home
items, in the U.S.A. or Canada call: 1-800-4-MY-HOME®.
PRODUCT RECORD
In the space below, record the date of purchase, model,
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plate located inside the washer lid. Have these items of
information available whenever you contact Sears
concerning your product.
Model No.
Date of Purchase
Serial No.
Save these instructions and your sales receipt for
future reference.
2
SAFETY MESSAGES
There are many important safety messages in this manual and on your appliance. Always read and obey
all safety messages.
This is the safety alert symbol. This symbol alerts you to potential hazards that can result in property damage and/or serious bodily harm or death.
All safety messages will follow the safety alert symbol and either the word DANGER, WARNING
or CAUTION. These words mean:
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CAUTION
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All safety messages will tell you what the potential hazard is, tell you how to reduce the chance of injury, and tell
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IMPORTANT SAFETY INSTRUCTIONS
WARNING
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persons when using this appliance, follow basic precautions, including the following.
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IMPORTANT SAFETY INSTRUCTIONS
WARNING
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when using this appliance, follow basic precautions, including
the following.
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vNever use harsh chemicals, abrasive cleaners, or solvents to
clean the washer.7KH\ZLOOGDPDJHWKHoQLVK
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attempting any user maintenance. Turning the controls to
the OFF position does not disconnect this appliance from the
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vDo not reach into the washer while parts are moving. Before
loading, unloading, or adding items, push in the cycle selector
knob and allow the tub to coast to a complete stop before
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electrician to make sure the outlet is properly grounded.
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4
IMPORTANT SAFETY INSTRUCTIONS
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GROUNDING REQUIREMENTS
IMPORTANT: Please read carefully.
TO CONNECT ELECTRICITY
GROUNDING INSTRUCTIONS
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3-prong
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5
FEATURES AND BENEFITS
KEY PARTS AND COMPONENTS
C
A /,'/2&.
B
The washer lid is locked during operation. The
lid can be unlocked by pressing the START/
PAUSE button to stop the washer.
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The ultra-large stainless steel tub offers extreme
durability.
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The soft close hinges allow the lid to close gently
and quietly. The tempered glass is durable and
makes it easy to observe the washer.
E
A
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The front touch panel is specially designed to
be water resistant and provides easy access to
controls, eliminating the need to reach for rear
controls. The soft-surface touch buttons add a
premium touch.
E 60$575,16(
This washer is designed to save rinse water by
using a jet spray rinse system in NORMAL and
HEAVY DUTY cycles.
Hot Water
Inlet valve
Cold Water
Inlet valve
F .(1025(&211(&7™
Should you experience any problems with
your washing machine, it has the capability
of transmitting data via your telephone to
the Kenmore Connect Team. This gives you the
capability of speaking directly to our specially
trained technicians. The technician records the
data transmitted from your machine and uses
it to analyze the issue, providing a fast and
effective diagnosis.
Power
Cord
Drain
Hose
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bleach, that is dispensed automatically at the
proper time during the wash cycle.
H ',63(16(5'5$:(5
Add detergent or softener to the main wash
compartment of the dispenser drawer. Cleaning
products are dispensed automatically at the
proper time during the wash cycle.
Optional Accessory
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Included Accessory
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6
INSTALLATION REQUIREMENTS
KEY DIMENSIONS AND SPECIFICATIONS
Description
Rated Voltage/Frequency
Dimensions
Net Weight
Top-Loading Washer
120VAC, 60Hz
27"(W) X 28 3/8"(D) X 41 3/10"(H), 55 1/8"(H with lid open)
68.6 cm (W) X 72.1 cm (D) X 105.0 cm (H), 140 cm (H with lid open)
137.3 lbs. (62.3kg)
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CHOOSE THE PROPER LOCATION
WARNING
vWasher is heavy. Two or more people are required when
moving and unpacking the washer. )DLOXUHWRGRVRPD\
UHVXOWLQGDPDJHWRSURSHUW\RUVHULRXVERGLO\KDUP
vStore and install the washer where it will not be exposed
to temperatures below freezing or exposed to outdoor
weather conditions.)DLOXUHWRIROORZWKLVZDUQLQJFDQFDXVH
VHULRXVLQMXU\oUHHOHFWULFVKRFNRUGHDWK
vProperly ground washer to conform with all electric
governing codes and ordinances.)DLOXUHWRIROORZWKLV
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vTo reduce the risk of electric shock, do not install the
washer in humid spaces.)DLOXUHWRIROORZWKLVZDUQLQJFDQ
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vDo not remove ground prong. Do not use an adapter or
extension cord. Plug into a grounded 3-prong outlet.)DLOXUH
WRIROORZWKLVZDUQLQJFDQFDXVHVHULRXVLQMXU\oUHHOHFWULF
VKRFNRUGHDWK
NOTE: Installing the washer in a humid space, or installing or
storing the washer where it will be exposed to the weather or
freezing temperatures, may result in rust or other damage that
is not covered by the product warranty.
CLEARANCES
41 3 /10”
(105.0 cm)
1”
(2.5cm)
27”
(68.6 cm)
1”
(2.5cm)
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minimum clearances of at least 1 in. (2.5 cm) at the sides and
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ÁRRUPROGLQJVWKDWPD\LQFUHDVHWKHUHTXLUHGFOHDUDQFHV
32 ”
(81.1 cm)
28 3 / 8”
(72.1 cm)
3 1 / 2”
(9 cm)
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RIWKHZDVKHU
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LVHDVLO\DFFHVVLEOH
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v7LPHGHOD\IXVHRUFLUFXLWEUHDNHULVUHFRPPHQGHG
NOTE: It is the personal responsibility and obligation of the
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service technician.
55 1/ 8”
(140 cm)
(with open lid)
26 3 /4”
(68 cm)
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FLOORING
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INSTALLATION INSTRUCTIONS
UNPACKING AND REMOVING SHIPPING MATERIAL
When removing the washer from the carton base, be
sure the plastic tub support comes off with the base.
If you must lay the washer down to remove the base
packaging materials, always protect the side of the
washer and lay it carefully on its side. DO NOT lay
the washer on its front or back.
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Carton Base
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TOOLS YOU WILL NEED
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NOTE: To prevent damage, do not remove the foam
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8
INSTALLATION INSTRUCTIONS
CONNECTING THE WATER LINES
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Kenmore$IWHUPDUNHWKRVHVDUHQRWJXDUDQWHHGWRoWRU
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Hot
Cold
Rubber Seal
Rubber Seal
Water Hose
(to water inlet
on washer)
4. Attach the (red) hot water line to the hot water inlet on
the back of the washer. Attach the (blue) cold water
line to the cold water inlet on the back of the washer.
7LJKWHQWKHÀWWLQJVVHFXUHO\Turn ON both faucets
all the way and check for leaks at both ends of the
hoses.
Water Hose
(to tap)
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VXUHWKHUHLVDUXEEHUVHDOLQSODFHLQERWKHQGV
NOTE:%HFDUHIXOQRWWRFURVVWKUHDGWKHKRVH
ÀWWLQJV7KLVZLOOGDPDJHWKHYDOYHDQGFRXOGUHVXOWLQ
property damage from leaks.
Water Faucet
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9
INSTALLATION INSTRUCTIONS
CONNECTING THE DRAIN HOSE
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2SWLRQ6WDQGSLSH
Drain Line
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Drain Hose
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CONNECT TO THE POWER SUPPLY
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WKHKRVHWRoWLQVLGHWKHQGRQRWLQVHUWWKHpDQJH
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35"~47"
(0.9~1.2 m)
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IDVWHQWKHGUDLQKRVHWRRQHRIWKHZDWHUKRVHVZLWK
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35"~47"
(0.9~1.2 m)
Cable Tie
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Washer should be plugged into a 120-VAC, 60-Hz
grounded 3-prong outlet. Plug in the washer.
WARNING
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INSTALLATION INSTRUCTIONS
LEVELING THE WASHER
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Side to Side
Front to Back
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Lower
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Lower
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11
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HOW TO USE
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WARNING:
entire Use & Care Guide, including the Important Safety Instructions, before operating this washer.
CONTROL PANEL FEATURES
E
A
B
F
Cool
C
D
C START/PAUSE BUTTON
Press this button to start the selected cycle.
If the washer is running, use this button to pause the
cycle without losing the current settings.
A POWER (ON/OFF) BUTTON
Press to turn the washer ON. Press again to turn
the washer OFF. Pressing the POWER button during a cycle will cancel that cycle and any load
settings will be lost. The lid will unlock after a
brief pause.
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D CYCLE MODIFIER BUTTONS
Use these buttons to adjust the settings for the selected cycle. The settings light up above the
buttons to show the current selection.
B CYCLE SELECTOR BUTTON
Press the cycle button to select the desired cycle. Once
the desired cycle has been selected, the standard presets will appear in the display. These settings can
be adjusted using the cycle setting buttons any time
before starting the cycle.
E SPECIAL CYCLE AND OPTION BUTTONS
These buttons allow you to select special cycles or
options.
F TIME AND STATUS DISPLAY
The display shows the cycle status and estimated
time remaining.
NOTE: To protect your clothing, not all settings are available on all cycle selections.
12
HOW TO USE
OPERATING THE WASHER
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1
SORT LAUNDRY AND LOAD WASHER
Sort laundry by fabric type, soil level, color and load size, as
needed. Open the door and load the items into the washer.
2
ADD CLEANING PRODUCT
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3
TURN ON THE WASHER
Press the POWER button to turn ON the washer. The lights
above the cycle buttons will illuminate and a chime will sound.
4
SELECT A CYCLE
Press the cycle button to select the desired cycle.
The preset Wash Temp, Spin Speed, Soil Level, and Option
settings for that cycle will be shown.
5
SELECT CYCLE MODIFIERS & OPTIONS (optional)
Default settings for the selected cycle can now be changed if
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available on all cycles. A different chime will sound and the
LED will not come on if the selection is not allowed. Cycle options can also be added by using the option buttons.
6
BEGIN CYCLE
Press the START/PAUSE button to begin the cycle. The door will
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to measure its weight. Once the weight of the load is measured, the washer will begin the selected wash cycle.
7
ADD A GARMENT LIGHT
The ADD A GARMENT light will illuminate near the
beginning of the wash cycle to indicate when it is safe to add
items to the load. Press the START/PAUSE button to pause the
cycle and add any additional items to the load.
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8
RESUME CYCLE
Press the START/PAUSE button to resume the wash cycle.
CAUTION
Do not stand on top of the appliance or place objects (such as
laundry, lighted candles, lighted cigarettes, dishes, chemicals,
metal objects, etc.) on the appliance.
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problems with the product, or injury.
13
HOW TO USE
CYCLE GUIDE
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= Default Setting
The cycle guide below shows the default settings, available options and recommended fabric
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each cycle.
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14
HOW TO USE
CYCLE GUIDE
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= Default Setting
The cycle guide below shows the default settings, available options and recommended fabric
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each cycle.
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garments
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NOTE:
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15
HOW TO USE
SORTING WASH LOADS
Fabric Care Labels
Many articles of clothing include a fabric care label.
Using the chart below, adjust the cycle and option
selections to care for your clothing according to the
manufacturer’s recommendations.
CAUTION
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‡If possible, do not wash any water-resistant items.
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For the best washing results, and to reduce the possibility
of damage to clothing, care should be taken to sort the
clothing into loads that are made up of similar items.
Mixing different fabric types and/or soil levels can result
in poor wash performance, color transfer or discoloration,
fabric damage or linting. Fabrics should be sorted into
groups as described below.
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Colors
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Lint Type
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Sort Laundry...
by Colors
Whites
Lights
Darks
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Heavy
Normal
Light
by Fabric
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by Lint
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Lint Collector
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16
HOW TO USE
ABOUT THE DISPENSERS
The automatic dispenser consists of two compartments
which hold:
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Liquid Bleach Compartment
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onto WKHORDGRULQWRWKHWXE)DEULFGDPDJHFDQRFFXU
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Dispenser Drawer
Main Wash Detergent Compartment
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Fabric Softener Compartment
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Never exceed the manufacturer’s recommendations when
adding softener. Using too much fabric softener can result
in buildup in clothing and the washer.
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into WKHWXE
17
HOW TO USE
DETERGENT AND DISPENSER USE
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To add detergent, bleach, and fabric softener to the
automatic dispenser:
1
2 Load the laundry products into the
appropriate compartments.
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3 Close the drawer before starting the cycle.
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Detergent
Open the dispenser drawer.
NOTE: It is normal for a small amount of water to
remain in the bleach and softener compartments at the
end of the cycle.
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Detergent
For proper wash performance, always measure the
detergent using the measurements provided by the
detergent manufacturer.
IMPORTANT: Do not place or store laundry products,
such as detergent, bleach, or liquid fabric softener, on
top of your washer or dryer. Wipe up any spills immediDWHO\7KHVHSURGXFWVFDQGDPDJHWKHÀQLVKDQGFRQWUROV
The normal amount of HE detergent needed, for
average loads, is less than ½ of the recommended
maximum. Use less detergent for soft water, light soil
or smaller loads. Never use more than the maximum
amount recommended by the detergent
manufacturer.
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Designed to use only
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IMPORTANT: Your washing machine is designed for use
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and contain suds-reducing agents. Always look for the
HE symbol when purchasing detergent.
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NOTE: Extra care must be exercised when using 2X and
3X concentrated detergents because even a little bit extra
can contribute to the problems mentioned above.
NOTE: Detergents designated as HE compatible may not
provide optimal results.
18
HOW TO USE
TIME AND STATUS DISPLAY
The time and status display shows the estimated time remaining and cycle progress.
A
B
B ESTIMATED TIME REMAINING
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A CYCLE STATUS INDICATOR
These LEDs will illuminate when a cycle is selected
to indicate which stages will run. When a cycle is
running, the LED will blink for the active stage. Once
a stage is complete, the LED will turn off. If a cycle
is paused, the active LED will stop blinking.
NOTE: The time shown is only an estimate. This time
is based on normal operating conditions. Several
external factors (load size, room temperature,
incoming water temperature, etc.) can affect the
actual time.
19
HOW TO USE
CYCLE MODIFIER BUTTONS
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NOTE: To protect your garments, not every wash/rinse
temperature, spin speed, soil level, or option is available with every cycle. A chime will sound and the LED
will not light if a selection is not allowed.
Cool
A
B
A WASH TEMP
WASH TEMP selects the wash and rinse temperature
combination for the selected cycle. Press the WASH
TEMP button until the indicator light for the desired
setting is lit.
C
B SPIN SPEED
Higher spin speeds extract more water from clothes,
reducing drying time and saving energy.
Press the SPIN SPEED button until the desired speed
is selected. Some fabrics, such as delicates, require
a slower spin speed. To protect your clothing, not all
spin speeds are available for all cycles.
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20
HOW TO USE
OPTION BUTTONS
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Your washing machine features several additional cycle
options that customize cycles to meet your individual needs.
This option will add an extra rinse to the selected cycle. Use this option to help ensure the
removal of detergent or bleach residue from
fabrics. Liquid fabric softener, if used, is always
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1 Turn ON the washer and press the cycle button to select
the desired cycle. If the cycle selection is changed after
the options have been selected, all settings will be
changed to the default settings for the new cycle.
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that cycle.
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3 Press the cycle option button(s) for the option(s) you
would like to add. The button will light when that option
is selected. If the selected option is not allowed for the
selected cycle, the chime will sound twice to alert you
and the LED will not illuminate.
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4 Press the START/PAUSE button to start the cycle. After a
brief delay, the lid will lock and the cycle will begin.
NOTE:
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HYHU\F\FOH
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Adding this option reduces the cycle time while
maintaining wash performance similar to the same
cycle without ACCELA WASH.
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67$,1%2267
Use this option for heavily soiled
loads that need improved stain treatment.
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will begin with warm water to help prevent the setting
of certain types of stains. Then, as the cycle progresses,
hot water will be added to gradually increase the water
temperature to help remove stains that require treatment
at higher temperatures
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NOTE:
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21
HOW TO USE
OPTION BUTTONS
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127( You can only save one cycle at a time. Pressing
and holding the MY CYCLE button will overwrite any
previously saved cycle.
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1 Press the POWER button to turn on the washer.
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2 Press the cycle button to select the desired cycle.
&21752//2&.
3 3UHVVWKHF\FOHPRGLÀHUEXWWRQVWRFKDQJHWKHGHVLUHG
settings.
Use this option to disable the controls. This feature can prevent children from changing cycles or
operating the machine. Once the control lock is
set, it must be deactivated before any controls, except the
POWER button, can be used. Once the washer has shut off,
the POWER button will allow the machine to be turned ON,
but the controls will still be locked. When the controls are
locked, CL will display alternately with the estimated time
remaining. Press and hold the CONTROL LOCK button for
three seconds to activate or deactivate Control Lock.
4 Press the option buttons to add the desired options.
5 Press and hold the MY CYCLE button.
To recall a 0<&<&/(:
1 3UHVVWKH32:(5EXWWRQWRWXUQRQWKHZDVKHU
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GLVSOD\HG
SPECIAL DRAIN FEATURE
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,IQRDFWLRQLVWDNHQWKH HUURUFRGHZLOOGLVSOD\DQG
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GUDLQLQJWKHZDWHUWKHFRQWUROVDUHGLVDEOHGDQGWKH
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FRPSOHWHO\GUDLQHGWKHZDVKHUZLOOVKXWRç
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DSUREOHPWKDWFDXVHVDQHUURUFRGHWREHGLVSOD\HGWKH
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WKHRULJLQDOHUURUFRGHZLOOEHGLVSOD\HG
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62$.
This option provides a maximum 180-minute presoak
prior to the start of the selected cycle. Use the SOAK
RSWLRQWRSUHVRDNJDUPHQWVWRKHOSUHPRYHGLIÀFXOW
spots or stains on fabrics. At the end of the presoak
time, the selected cycle will begin with the same water used
for the soak.
22
CARE AND CLEANING
WARNING: To reduce the ULVNRIoUHHOHFWULFVKRFNRULQMXU\WRSHUVRQVUHDGDQGIROORZWKLVHQWLUH8VH
Care Guide, including the Important Safety Instructions, before operating this washer.
v8QSOXJWKHZDVKHUEHIRUHFOHDQLQJWRDYRLGWKHULVNRIHOHFWULFVKRFN Failure to follow this warning can cause seriRXVLQMXU\ÀUHHOHFWULFVKRFNRUGHDWK
v1HYHUXVHKDUVKFKHPLFDOVDEUDVLYHFOHDQHUVRUVROYHQWVWRFOHDQWKHZDVKHU7KH\ZLOOGDPDJHWKHÀQLVK
REGULAR CLEANING
&OHDQLQJWKH([WHULRU
5HPRYLQJ0LQHUDO%XLOGXS
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8VHDGHVFDOHUVXFKDV:DVKHU0DJLF®WRUHPRYH
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([SUHVV:DVKF\FOHZLWKGHWHUJHQWEHIRUHZDVKLQJ
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WKHVWDLQOHVVVWHHOWXEXVLQJDVWDLQOHVVVWHHOFOHDQHU'R
127XVHVWHHOZRRORUDEUDVLYHFOHDQHUV
Proper care of your washer can extend its life. The outside
of the machine can be cleaned with warm water and a
mild, nonabrasive household detergent.
Immediately wipe off any spills with a soft, damp cloth.
IMPORTANT: Do not use solvents, cleaning alcohols, or
similar products. Never use steel wool or abrasive cleaners
because they can damage the surface.
&DUHDQG&OHDQLQJRIWKH,QWHULRU
Use a towel or soft cloth to wipe around the washer lid
opening and lid glass.
Always remove items from the washer as soon as the cycle
is complete. Leaving damp items in the washer can cause
wrinkling, color transfer, and odor.
Leave the Lid Open
,IWKHZDVKHUZLOOQRWEHXVHGIRUVHYHUDOGD\VOHDYH
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If the washer will not be used for an extended period of
time and is in an area that could be exposed to freezing
temperatures, perform the following steps to protect the
washer from damage.
1 Turn OFF the water supply.
2 Disconnect hoses from water supply and drain water
from hoses.
3 Plug the power cord into a properly grounded electrical
outlet.
4 Add 1 gallon of nontoxic recreational vehicle (RV) antifreeze to the empty tub and close the lid. NEVER use
automotive antifreeze.
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EXWWRQ3UHVVWKH67$573$86(EXWWRQWRDFWLYDWH
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IRURQHPLQXWHWKHQSUHVVWKH32:(5EXWWRQWR
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6 Unplug the power cord, dry the tub interior with a soft
cloth, and close the lid.
7 Remove the inserts from the dispenser. Drain any water
in the compartments and let them dry.
8 Store the washer in an upright position.
9 To remove the antifreeze from the washer after
storage, run a complete EXPRESS WASH cycle using
detergent. Do not add laundry to this cycle.
23
CARE AND CLEANING
MAINTENANCE
&OHDQLQJWKH:DWHU,QOHW)LOWHUV
,IWKHZDVKHUGRHVQRWÀOOSURSHUO\DQHUURUPHVVDJH
ZLOOVKRZRQWKHGLVSOD\7KHLQOHWYDOYHÀOWHUVFUHHQV
could be plugged by hard water scale, sediment in the
water supply, or other debris.
NOTE: The inlet screens protect the delicate parts of
the inlet valve from being damaged by particles that
could enter the valves with the water supply. OperatLQJWKHZDVKHUZLWKWKHVHÀOWHUVUHPRYHGFRXOGFDXVHD
YDOYHWRVWLFNRSHQUHVXOWLQJLQÁRRGLQJDQGRUSURSHUW\
damage.
Hot water inlet
Cold water inlet
Inlet Filter
2 &DUHIXOO\UHPRYHWKHÀOWHUVIURPWKHZDWHUYDOYHV
and soak them in white vinegar or a lime scale rePRYHUIROORZLQJWKHPDQXIDFWXUHU·VLQVWUXFWLRQV%H
FDUHIXOQRWWRGDPDJHWKHÀOWHUVZKLOHFOHDQLQJ
1 Turn OFF both water faucets completely. Unscrew
the hot and cold water lines from the back of the
washer.
IMPORTANT: Only use inlet hoses provided by KENMORE$IWHUPDUNHWKRVHVDUHQRWJXDUDQWHHGWRÀWRU
function correctly. Other hoses may not tighten correctly
and could cause leaks. Subsequent damage to product or property will not be covered under the terms of
the product warranty. Hoses can be ordered by calling
1-800-4-MY-HOME®.
3 5LQVHWKRURXJKO\EHIRUHUHLQVWDOOLQJ3UHVVWKHÀOWHUV
back into place.
4 %
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water lines by running several gallons of water into
a bucket or drain.
24
CARE AND CLEANING
CLEANING THE WASHER
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VGHWHUJHQWVDUHIRUPXODWHGWREH
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OLJKWO\VRLOHGORDG
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&DUHDQG&OHDQLQJRIWKH:DVKHU
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LQVLGHDQGWKHQGU\ZLWKDVRIWFORWK
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GDPSFORWK'RQRWWRXFKWKHVXUIDFHRUWKHGLVSOD\
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5HLQVWDOOWKHIRDPWXEEORFNWRSURWHFWWKHZDVKHU
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ZDVKLQJPDFKLQHLVWXUQHGRQE\SUHVVLQJWKH32:(5
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.HQPRUH&RQQHFW
Using the Kenmore Connect™ System
)LUVWFDOO0<+20(§,IWKHQXPEHURIWKHSKRQH\RXDUHXVLQJLVRQoOHDQGLV
DVVRFLDWHGZLWK\RXUZDVKHU\RXZLOOEHTXLFNO\UHOD\HGWRD.HQPRUH&RQQHFWWHDPDJHQW)ROORZWKHWHFKQLFLDQ
V
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WKHFDOOFHQWHUQRPRUHWKDQRQHLQFKIURPEXWQRWWRXFKLQJWKHPDFKLQH
NOTE:'RQRWSUHVVDQ\RWKHUEXWWRQVRUWXUQWKHF\FOHVHOHFWRUNQRE
PUSH DQGKROGWKH:$6+7(03EXWWRQZKLOHFRQWLQXLQJWRKROG\RXUSKRQHWRWKH
32:(5EXWWRQ
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NOTE:
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26
TROUBLESHOOTING GUIDE
NORMAL SOUNDS YOU MAY HEAR
The following sounds may be heard while the washer is
operating. They are normal.
Clicking:
Lid lock relay when the lid locks and unlocks.
Humming or gurgling:
Drain pump is pumping water from the washer at times
during a cycle.
Spraying or hissing:
Water spraying or circulating during the cycle.
BEFORE CALLING FOR SERVICE
Your washing machine is equipped with an automatic error-monitoring system to detect and diagnose problems at
an early stage. If your washer does not function properly or does not function at all, check the following before you
call for service:
Problem
Possible Cause
Solutions
Rattling and
clanking noise
Thumping
sound
Foreign objects, such as keys, coins, or safety pins,
may be in tub or pump.
Heavy wash loads may produce a thumping
sound.
Washer load may be out of balance.
6WRSZDVKHUFKHFNWXEDQGGUDLQÀOWHUIRUIRUHLJQREMHFWV
If noise continues after washer is restarted, call for service.
This is normal. If sound continues, washer is probably
out of balance. Stop and redistribute wash load.
Pause the cycle and redistribute the load after the lid
unlocks.
Vibrating noise
Packaging materials were not removed.
See the UNPACKING AND REMOVING SHIPPING MATERIAL section in the installation requirements.
Pause the cycle and redistribute the load after the lid
unlocks.
See Leveling the Washer in the Installation Instructions.
Wash load may be unevenly distributed in
the tub.
1RWDOOOHYHOLQJIHHWDUHUHVWLQJÀUPO\DQG
HYHQO\RQWKHÁRRU
Floor not rigid enough.
Water leaking
Inlet hose connection is loose at faucet
or washer.
House drain pipes are clogged.
Drain hose has come out of drain or
is not inserted far enough.
$ODUJHLWHPVXFKDVDSLOORZRUEODQNHWLV
DERYHWKHWRSRIWKHWXE
Wrinkling
:DVKHUQRWXQORDGHGSURPSWO\
:DVKHURYHUORDGHG
+RWDQGFROGZDWHULQOHWKRVHVDUHUHYHUVHG
27
0DNHVXUHWKDWWKHÁRRULVVROLGDQGGRHVQRWÁH[
See Flooring in the Installation Requirements.
Check hoses for leaks, cracks and splits.
Check and tighten hose connections.
The washer pumps out water very rapidly. Check for
water backing up out of the drain pipe during drain.
If water is seen coming out of the drain, check for
proper drain hose installation and check for restrictions in the drain. Contact a plumber to repair drain
pipe.
Tie drain hose to inlet hose or standpipe to prevent it
from coming out during drain. For smaller drain pipes,
insert the drain hose into the pipe as far as the drain
KRVHÁDQJH)RUODUJHUGUDLQSLSHVLQVHUWWKHGUDLQ
KRVHLQWRWKHSLSHLQFKHVSDVWWKHÁDQJH
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DORDGRILWHPVWKDWpRDWVXFKDVSLOORZV
6WRSWKHZDVKHUDQGFKHFNWKHORDG0DNHVXUHWKH
ORDGGRHVQRWFUHVWDERYHWKHWRSHGJHRIWKHWXE
$OZD\VUHPRYHLWHPVIURPWKHZDVKHUDVVRRQDVWKH
F\FOHLVFRPSOHWH
7KHZDVKHUFDQEHIXOO\ORDGHGEXWWKHWXEVKRXOG
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+RWZDWHUULQVHFDQVHWZULQNOHVLQJDUPHQWV&KHFN
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TROUBLESHOOTING GUIDE
BEFORE CALLING FOR SERVICE (continued)
Problem
Possible Cause
Solutions
+(GHWHUJHQWVDUHIRUPXODWHGVSHFLÀFDOO\IRU
+LJK(IÀFLHQF\ZDVKHUVDQGFRQWDLQVXGVUHGXFLQJ
DJHQWV2QO\XVHGHWHUJHQWZLWKWKH+LJK(IÀciency (HE) logo. For detergent quantities refer
to the How to Use section.
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'LVSHQVHUFRPSDUWPHQWLVRYHUoOOHGFDXVLQJ
Staining
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$/:$<6PHDVXUHEOHDFKWRSUHYHQWRYHUoOOLQJ
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VRIWHQHUWRGLVSHQVHLPPHGLDWHO\
%OHDFKRUVRIWHQHUZDVDGGHG
Always use the dispensers to ensure that laundry
directly to the wash load in the tub.
products are properly dispensed at the right
time in the cycle.
Washer was not unloaded promptly.
Always remove items from the washer as soon as
possible after the cycle is complete.
Clothes were not properly sorted.
Always wash dark colors separately from light
colors and whites to prevent discoloration.
Never wash heavily soiled items washed with
lightly soiled items.
Power cord is not properly plugged in. Make sure that the plug is plugged securely into
Washer will not turn ON
a grounded, 3-prong, 120-VAC, 60-Hz outlet.
127(,IWKHZDVKHUVWRSSHG
House fuse is blown, circuit breaker has Reset circuit breaker or replace fuse. Do not
GXULQJDF\FOHGXHWRDORVVRI
tripped, or power outage has occurred. increase fuse capacity. If the problem is a circuit
SRZHUWKHZDVKHUZLOOUHVXPHWKH
RYHUORDGKDYHLWFRUUHFWHGE\DTXDOLÀHG
F\FOHZKHUHLWVWRSSHGZKHQWKH
electrician.
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House fuse is blown, circuit breaker has 5HVHWFLUFXLWEUHDNHURUUHSODFHIXVH,IPRUH
tripped, due to multiple
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appliances on one outlet.
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Excessive sudsing
Too much detergent or incorrect
detergent.
Wash cycle time is longer than usual
The washer automatically adjusts the
wash time for the amount of laundry,
water pressure and other operating
conditions.
Incorrect or too much detergent has
been used.
This is normal. The washer adjusts cycle time automatically to provide optimal results for the selected
cycle. The time remaining shown in the display is only
an estimate. Actual time may vary.
8VHRQO\+LJK(IÀFLHQF\+(GHWHUJHQWLQDFFRUdance with the manufacturer’s instructions.
Inside of tub was not cleaned properly.
Oversudsing of detergent.
Run the CLEAN WASHER cycle regularly.
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FDXVHGE\WKHW\SHDQGDPRXQWRIGHWHUJHQW
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GHWHUJHQWUHFRPPHQGHG0DNHVXUHWKDW
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Musty or mildewy odor in washer
Water leaks
28
TROUBLESHOOTING GUIDE
BEFORE CALLING FOR SERVICE (continued)
3UREOHP
3RVVLEOH&DXVHV
Washer will not operate &RQWUROSDQHOKDVSRZHUHGRçGXHWR
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7XUQERWKKRWDQGFROGIDXFHWVIXOO\RQ
&RQWUROVDUHQRWVHWSURSHUO\
0DNHVXUHWKHF\FOHZDVVHWFRUUHFWO\FORVHWKH
OLGDQGSUHVVWKH67$573$86(EXWWRQ
Lid is open
7KHZDVKHUZLOOQRWRSHUDWHLIWKHOLGLVRSHQ
&ORVHWKHOLGDQGPDNHVXUHWKDWQRWKLQJLV
FDXJKWXQGHUWKHOLGSUHYHQWLQJLWIURPFORVLQJ
FRPSOHWHO\
&LUFXLWEUHDNHUIXVHLVWULSSHGEORZQ
&KHFNKRXVHFLUFXLWEUHDNHUVIXVHV5HSODFH
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RQDGHGLFDWHGEUDQFKFLUFXLW7KHZDVKHUZLOO
UHVXPHWKHF\FOHZKHUHLWVWRSSHGRQFHSRZHU
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GHVLUHGF\FOHDQGSUHVVWKH67$573$86(
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properly
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+RWDQGFROGLQOHWKRVHVDUHUHYHUVHG
&KHFNLQOHWKRVHFRQQHFWLRQV0DNHVXUHWKHKRW
ZDWHUVXSSO\LVFRQQHFWHGWRWKHKRWLQOHWYDOYH
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29
TROUBLESHOOTING GUIDE
BEFORE CALLING FOR SERVICE (continued)
3UREOHP
3RVVLEOH&DXVHV
(QVXUHWKDWWKHGUDLQKRVHLVQRWNLQNHG
0DNHVXUHWKDWWKHGUDLQKRVHLVQRKLJKHU
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UHTXLUHKDQGZDVKLQJRUSUHWUHDWLQJWRDLGLQ
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Bleach does not dispense
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EHJLQQLQJRIWKHF\FOH
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SUHYHQWSURSHUGLVSHQVLQJRIWKHEOHDFK
Premature dispensing of bleach %OHDFKGLVSHQVHUoOOHGIRUIXWXUHORDG <RXFDQQRWVWRUHEOHDFKLQWKHGLVSHQVHUIRU
IXWXUHXVH7KHEOHDFKZLOOEHGLVSHQVHGHYHU\
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Incomplete or no dispensing of 'HWHUJHQWFRPSDUWPHQWVFORJJHG
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30
TROUBLESHOOTING GUIDE
BEFORE CALLING FOR SERVICE (continued)
Error Codes
Problem
7KHGLVSOD\VKRZV
The display shows:
The display shows:
:DVKHUoOOVZLWKZDter slowly or not at all,
or the display shows:
Possible Cause
Solutions
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0DNHVXUHWKDWWKHOLGLVFORVHG
SURSHUO\DQGSUHVVWKH67$573$86(
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WDNHDIHZPRPHQWVEHIRUHWKHWXE
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,IWKHOLGLVFORVHGDQGWKHOLGORFN
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VHUYLFH
Lid lock switch error.
Make sure that the lid is closed properly and press the START/PAUSE button. The washer will not operate unless
the lid is locked.
Make sure that nothing is caught
under the lid, including shipping material or clothing.
Make sure that the latch mechanism is
fully retracted.
If the lid is closed and the lid lock
error message is displayed, call for
service.
Special Drain Feature.
,IWKHZDVKHULVSDXVHGGXULQJDF\FOH
IRUPRUHWKDQIRXUPLQXWHVWKHF\FOH
ZLOOEHFDQFHOOHGDQGDQ\ZDWHU
UHPDLQLQJLQWKHWXEZLOOEHGUDLQHG
$QDODUPZLOOVRXQGDWWKUHHPLQXWHV
WRZDUQ\RXWKDWWKHWXELVDERXWWR
GUDLQ
Water supply faucets are not fully open. Make sure that the water faucets are
fully open.
Water line hoses are kinked, pinched, Make sure the hoses are not kinked or
or crushed.
SLQFKHG%HFDUHIXOZKHQPRYLQJWKH
washer during cleaning and maintenance.
:DWHULQOHWÀOWHUVDUHFORJJHG
&OHDQWKHLQOHWÀOWHUV6HH0DLQWHnance in the Care and Cleaning section.
Check another faucet in the house to
Water supply pressure to faucet or
make sure that household water preshouse is too low.
VXUHLVDGHTXDWHDQGÁRZLVQRWUHstricted. Disconnect the inlet hose from
the washer and run a few gallons of
ZDWHUWKURXJKWKHKRVHWRÁXVKWKH
ZDWHUVXSSO\OLQHV,IÁRZLVWRRORZ
contact a plumber to have the water
lines repaired.
Hoses designed to limit leaks can trip
Water supply connected with leakfalsely and prevent the washer from
limiting hoses.
ÀOOLQJ7KHXVHRIOHDNOLPLWLQJKRVHVLV
not recommended.
127(,IDQHUURUPHVVDJHLVGLVSOD\HGIRUIRXUPLQXWHVWKHZDWHULQWKHWXEZLOODXWRPDWLFDOO\GUDLQ$QDODUPZLOOVRXQG
RQHPLQXWHSULRUWRGUDLQLQJDQGWKHRULJLQDOHUURUFRGHZLOOFRQWLQXHWREHGLVSOD\HG
31
TROUBLESHOOTING GUIDE
BEFORE CALLING FOR SERVICE (continued)
Problem
Water in the washer drains
slowly or not at all, or the
display shows:
The display shows:
The display shows:
Possible Cause
Drain hose is kinked, pinched, or
clogged.
Drain discharge is more than 96 inches
above bottom of washer.
The washer has detected an out of
balance load.
If the ub rebalance (see above) is not
successful, this error will be displayed.
Solutions
Make sure the drain hose is free of
clogs, kinks, etc., and is not pinched behind
or under the washer.
Adjust or repair drain. Maximum drain
height is 96 inches (8 ft.)
If the washer detects a load that is too
far out of balance to spin, it will display this code while it is attempting to
rebalance the load. The washer will
add water and try to redistribute the
load automatically. This display is for
your information only, and no action is
required.
The automatic attempt to rebalance the load
was not successful. The cycle has been paused
to allow the load to be manually adjusted.
The load is too small.
Small loads may need additional items to be
added to allow the washer to balance the
loads.
Heavy articles are mixed with lighter
items.
The load may have heavy items loaded with
lighter items. Always try to wash articles of
somewhat similar weight to allow the washer
to evenly distribute the weight of the load for
spinning.
The load is out of balance.
The display shows:
Control error.
The display shows:
Water level is too high due to a faulty
water valve.
Manually redistribute the load if articles have
become tangled preventing the automatic
distribution from working properly.
Unplug the washer and wait 60 seconds.
Reconnect power and try again. If the error
reappears, call for service.
Close the water faucets, unplug the washer, and call for service.
The display shows:
The water level sensor is not working
correctly.
Close the water faucets, unplug the washer, and call for service.
The display shows:
A motor error has occurred.
7KHGLVSOD\VKRZV
Clutch error.
Allow the washer to stand for 30 minutes
and then restart the cycle. If the LE error
code persists, call for service.
Mechanical failure.
Unplug the washer and call for service.
7KHGLVSOD\VKRZV
Foreign objects, such as coins, pins, clips, Turn off the washer and then press the
etc., caught between the wash plate
Power button. Press the spin speed button
and the inner basket.
without selecting a cycle to drain and
spin the load.
When the spin is complete, remove the
FORWKHVDQGWKHQÀQGDQGUHPRYHDQ\
objects caught in the wash plate.
Always check pockets, etc., before washing to prevent error codes or damage to
the washer or clothing.
32
WARRANTY
KENMORE ELITE LIMITED WARRANTY
FOR ONE YEAR from the date of sale this appliance is warranted against defects in material or workmanship when it is correctly installed, operated and maintained according to all supplied instructions.
WITH PROOF OF SALE, a defective appliance will receive free repair or replacement at option of seller.
To arrange for warranty service, call 1-800-4-MY-HOME® (1-800-469-4663)
This warranty applies for only 90 DAYS from the sale date if this appliance is ever used for other than
private household purposes.
This warranty covers ONLY defects in material and workmanship, and will NOT pay for:
([SHQGDEOHLWHPVWKDWFDQZHDURXWIURPQRUPDOXVHLQFOXGLQJEXWQRWOLPLWHGWRÀOWHUVEHOWVEDJVRU
screw-in base light bulbs.
2. A service technician to instruct the user in correct product installation, operation or maintenance.
3. A service technician to clean or maintain this product.
4. Damage to or failure of this product if it is not installed, operated or maintained according to the all
instructions supplied with the product.
5. Damage to or failure of this product resulting from accident, abuse, misuse or use for other than its intended purpose.
6. Damage to or failure of this product caused by the use of detergents, cleaners, chemicals or utensils
other than those recommended in all instructions supplied with the product.
'DPDJHWRRUIDLOXUHRISDUWVRUV\VWHPVUHVXOWLQJIURPXQDXWKRUL]HGPRGLÀFDWLRQVPDGHWRWKLVSURGXFW
Disclaimer of implied warranties; limitation of remedies
Customer’s sole and exclusive remedy under this limited warranty shall be product repair or replacement as
SURYLGHGKHUHLQ,PSOLHGZDUUDQWLHVLQFOXGLQJZDUUDQWLHVRIPHUFKDQWDELOLW\RUÀWQHVVIRUDSDUWLFXODUSXUpose, are limited to one year or the shortest period allowed by law. Seller shall not be liable for incidental
or consequential damages. Some states and provinces do not allow the exclusion or limitation of incidental
RUFRQVHTXHQWLDOGDPDJHVRUOLPLWDWLRQRQWKHGXUDWLRQRILPSOLHGZDUUDQWLHVRIPHUFKDQWDELOLW\RUÀWQHVV
so these exclusions or limitations may not apply to you.
This warranty applies only while this appliance is used in the United States.
7KLVZDUUDQW\JLYHV\RXVSHFLÀFOHJDOULJKWVDQG\RXPD\DOVRKDYHRWKHUULJKWVZKLFKYDU\IURPVWDWH
to state.
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33
Get it fixed, at your home or ours!
Your Home
For troubleshooting, product manuals and expert advice:
www.managemylife.com
For repair – in your home – of all major brand appliances,
lawn and garden equipment, or heating and cooling systems,
no matter who made it, no matter who sold it!
For the replacement parts, accessories and
owner’s manuals that you need to do-it-yourself.
For Sears professional installation of home appliances
and items like garage door openers and water heaters.
1-800-4-MY-HOME®
(1-800-469-4663)
Call anytime, day or night (U.S.A. and Canada)
www.sears.com
www.sears.ca
Our Home
For repair of carry-in items like vacuums, lawn equipment,
and electronics, call anytime for the location of your nearest
Sears Parts & Repair Service Center
1-800-488-1222 (U.S.A.)
www.sears.com
1-800-469-4663 (Canada)
www.sears.ca
To purchase a protection agreement on a product serviced by Sears:
1-800-827-6655 (U.S.A.)
1-800-361-6665 (Canada)
Para pedir servicio de reparación
a domicilio, y para ordenar piezas:
Au Canada pour service en français:
1-888-SU-HOGAR®
(1-888-784-6427)
www.sears.com
1-800-LE-FOYER MC
(1-800-533-6937)
www.sears.ca
® Registered Trademark / TM Trademark of KCD IP, LLC in the United States, or Sears Brands, LLC in other countries
® Marca Registrada / TM Marca de Fábrica de KCD IP, LLC en Estados Unidos, o Sears Brands, LLC in otros países
MC
Marque de commerce / MD Marque déposée de Sears Brands, LLC
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