Warranty and Policy Manual
Warranty
and
Policy Manual
Published: October, 2013
Updated: February 18, 2014
Table of Contents
Overview........................................................................................................................................ 3 Warranty Claim Process and Procedures ................................................................................ 4 Warranty Contact Information .................................................................................................... 5 Statement of Warranty ................................................................................................................ 6 General Warranty ......................................................................................................................... 7 Emissions Warranty ..................................................................................................................... 8 Emissions Performance Warranty ............................................................................................. 9 Emissions Design and Defect Warranty ................................................................................. 10 Covered Components................................................................................................................ 11 Warranty Limitations and Disclaimers .................................................................................... 12 Standard Repair Service Rates and Policies......................................................................... 13 Warranty Registration Card ...................................................................................................... 14 Warranty Claim Form ................................................................................................................ 15 Updated: February 18, 2014
Page 2 of 15
Overview
Altech-Eco will publish, and update from time to time, a comprehensive Warranty and Policy Manual.
This manual includes the following contents:
•
Warranty Claim Process and Procedures
•
Warranty Contact Information
•
Statement of Warranty
•
General Warranty
•
Emissions Warranty
•
Emissions Performance Warranty
•
Emissions Design and Defect Warranty
•
Covered Components
•
Warranty Limitations and Disclaimers
•
Standard Repair Service Rates and Policy
•
Warranty Registration Card
•
Warranty Claim Form
Updated: February 18, 2014
Page 3 of 15
Warranty Claim Process and Procedures
The following are the steps that must be followed for your claim to be approved. Failure to follow the
process and procedures may result in a denial of your warranty claim.
1. Contact Altech-Eco Customer Service Department to begin the resolution process.
2. If the vehicle concern is determined to be an Altech-Eco covered component, please complete
the Warranty Claim Form (attached) and email it with a copy of the repair order to:
• Customerservice@altecheco.com
3. Diagnostic data, replacement part(s) and the repair procedure will be reviewed and confirmed by
Altech-Eco.
4. Once the repair is authorized by Altech-Eco, you will receive the Warranty Claim Form back with
a Warranty Authorization Number on the bottom of the form.
5. Warranted parts must be returned to Altech-Eco following completion of the repair(s).
NOTE: Altech-Eco may assist in basic vehicle diagnostics to determine if the issue is related to the
Altech-Eco CNG Fuel System.
Updated: February 18, 2014
Page 4 of 15
Warranty Contact Information
Registration Form and Invoicing Mailing Address:
Altech-Eco Corporation
Warranty Department
101 Fair Oaks Road
Arden, North Carolina 28704
For all warranty claims, contact Altech-Eco Customer Service at:
•
Toll Free (866) 727-0326
•
Local (828) 654-8300
•
Customerservice@altecheco.com
Updated: February 18, 2014
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Statement of Warranty
ALTECH-ECO located at 101 Fair Oaks Road, Arden NC 28704 provides two types of warranty on our
alternative fuel (CNG) vehicle systems that have received Environmental Protection Agency (EPA)
Certificates of Conformity or California Air Resources Board (CARB) Executive Orders.
The ALTECH-ECO Warranty has two parts to it – a General Components Warranty and an Emissions
Component Warranty. The Warranty applies to all the alternative fuel components and their installation
that were supplied as part of the original installation by ALTECH-ECO or an authorized service facility of
the alternative fuel system. Only parts supplied by Altech-Eco are covered under this warranty program.
The authorized service facility is responsible for Warranty claims for any components supplied and
installed that were not purchased from ALTECH-ECO.
Your vehicle is designed and equipped at the time of the installation on the alternative fuel components to
meet EPA or CARB emissions regulations for the alternative fuel. If it is a bi-fuel vehicle (EPA and CARB
use the term dual-fuel), the vehicle is designed and equipped to meet EPA or CARB emissions
regulations for both fuels.
Warranty repairs can be made at the ALTECH-ECO authorized service facility that installed the
alternative fuel components in your vehicle or any authorized ALTECH-ECO service facility. If you
require assistance in locating one of our authorized facilities please contact us at the telephone number
on the letterhead. To obtain warranty service, take your vehicle to an ALTECH-ECO authorized service
facility as soon as possible after a defect has been noticed or after failing an EPA or CARB authorized
emission test. If the defect or failure is determined to be on a component other than an ALTECH-ECO
alternative fuel component, the vehicle should be taken to a dealer of the original vehicle manufacturer for
repair. ALTECH-ECO is not responsible for repairs or warranty claims against the gasoline system of
your vehicle or other non-alternative fuel components. ALTECH-ECO is not responsible for repairs or
calibration re-flashing fees due to dealer tampering with ALTECH-ECO alternative fuel system or flashing
over ALTECH-ECO alternative fuel calibrations. If a dealer flashes over the ALTECH-ECO calibration
than the vehicle will not operate on alternative fuel.
Updated: February 18, 2014
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General Warranty
The ALTECH-ECO General Components Warranty warrants that the alternative fuel components and
their installation for our EPA or CARB certified alternative fuel systems are free of defects in material and
workmanship for a period of one (3) year or 36,000 miles (whichever comes first) from the date of original
installation of the system by ALTECH-ECO or an authorized service facility. Only parts supplied by
Altech-Eco are covered under this warranty program. The authorized service facility is responsible for
Warranty claims for any components supplied and installed that were not purchased from ALTECH-ECO.
The sole obligation of ALTECH-ECO, under the terms of this warranty, is limited to replacing or repairing
any ALTECH-ECO supplied alternative fuel components, which under normal conditions of use and
service, proves to be faulty due to any defect in material or workmanship. If ALTECH-ECO in unable to
repair or replace the alternative fuel components installed by ALTECH-ECO or an authorized service
facility after a reasonable number of attempts, ALTECH-ECO will provide a full refund of the purchase
price from ALTECH-ECO. This warranty does not cover any travel expenses or labor costs incurred in
the diagnosis of defects, removal or reinstallation of the equipment. ALTECH-ECO is not liable for any
other contingent, special, consequential or similar losses, expenses or damages. See section “Warranty
Limitations and Disclaimers” for other limitations.
Updated: February 18, 2014
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Emissions Warranty
The Emissions Component Warranty coverage period for light duty vehicles and light duty trucks up to
8,500 pounds GVWR is the first eight (8) years or 80,000 miles (whichever occurs first) and commences
with the original production date of the vehicle and with zero miles on the vehicle, and not the date when
the alternative fuel components were installed on the vehicle and the mileage on the vehicle when this
occurred. The sole obligation of ALTECH-ECO, under the terms of this warranty, is limited to replacing or
repairing only ALTECH-ECO supplied alternative fuel emission components See “Covered Components”
section for a description of components covered under the Emissions Warranty which, under normal
conditions of use and service, proves to be faulty due to any defect in material or workmanship. This
warranty covers the original equipment manufacturer OBD computer only if it is determined that the
ALTECH-ECO conversion system caused the failure. This warranty does not cover any labor costs
incurred in the diagnosis of defects, removal or reinstallation of the equipment unless ALTECH-ECO
determines that the failure is caused by a defect in design, material or workmanship. ALTECH-ECO is
not liable for any other contingent, special, consequential or similar losses, expenses or damages. See
section “Warranty Limitations and Disclaimers” for further limitations.
Updated: February 18, 2014
Page 8 of 15
Emissions Performance Warranty
The Emissions Performance Warranty covers (see “Warranty Limitations and Disclaimers” section)
repairs or adjustments to any ALTECH-ECO supplied alternative fuel emission component (see section
“Covered Components”) to your vehicle because your vehicle failed an EPA approved Inspection and
Maintenance program for you area during the warranty coverage period.
The General Components Warranty coverage period for light duty vehicles and light duty trucks up to
8,500 pounds GVWR, and medium-duty vehicles over 8,500 lb up to 14,000 lbs GVWR, is the first three
(3) years or 36,000 miles (whichever occurs first). See “Covered Components” section for a description
of components covered under the General Warranty.
The Emissions Component Warranty coverage period for light duty vehicles and light duty trucks up to
8,500 pounds GVWR is the first eight (8) years or 80,000 miles (whichever occurs first). See “Covered
Components” section for a description of components covered under the Emissions Warranty.
All warranty types have coverage periods which commence with the original production date of the
vehicle and with zero miles on the vehicle, and not the date when the alternative fuel components were
installed on the vehicle and the mileage on the vehicle when this occurred.
If you require more information about the Emissions Performance Warranty or believe that the terms of
the Warranty are not being followed you may contact:
Manager, Certification and Compliance Division (6405J)
Warranty Claims
Environmental Protection Agency
Ariel Rios Building
1200 Pennsylvania Avenue, N.W.
Washington, D.C. 20460
Updated: February 18, 2014
Page 9 of 15
Emissions Design and Defect Warranty
ALTECH-ECO warrants that your vehicle is free from defects in the components supplied by ALTECHECO. ALTECH-ECO also warrants that there are no defects in the workmanship of the authorized
service facility that could prevent the vehicle from complying with the EPA or CARB regulations for the
alternative fuel when the components were first installed. If an emissions component (see section
“Covered Components”) that is part of the alternative fuel system installed on the vehicle is defective, the
Emissions Design and Defect Warranty applies (see “Warranty Limitations and Disclaimers”). The
warranty coverage period for light duty vehicles and light duty trucks up to 8,500 GVWR, and mediumduty vehicles over 8,500 lb up to 14,000 lbs GVWR, for General Components is the first three (3) years or
36,000 miles (whichever occurs first) of vehicle use, and for Emissions Components the first eight (8)
years or 80,000 miles (whichever occurs first). See “Warranty Limitations and Disclaimers” for other
limitations.
Updated: February 18, 2014
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Altech-Eco Warranty Covered Components
General Warranty 3yr / 36k miles Part Name CNG Fuel Tank Subassembly Emissions Warranty 8yr / 80k miles Pressure / Temperature Sensor X Pressure / Temperature Wire Harness X NGV Cylinder with Solenoid Valve X Cylinder Bracket Assembly with Hardware X High Pressure Fuel Line Subassembly High Pressure Hose Kit (stainless steel) X Filter Assembly X Pressure Regulator X Regulator and Filter Mounting Bracket X Low Pressure Fuel Line Subassembly Low Pressure Hose Kit (stainless steel) X Fuel Rail Sub Subassembly Fuel Rail X Fuel Injector(s) X Fuel Injector Jumper Harness X Pressure / Temperature Sensor X Pressure / Temperature Wire Harness X Alternative Fuel Control Module Subassembly AFCM -­‐ CNG Module X AFCM -­‐ CNG Switch X AFCM -­‐ CNG Main Harness X AFCM Module Mounting Bracket X Miscellaneous Refueling Receptacle X Fill Point Cup X Refueling Receptacle Housing Assembly X Vehicle Emissions Control System(s) Catalytic Converter(s) X OBD Computer X Updated: February 18, 2014
Page 11 of 15
Warranty Limitations and Disclaimers
As a condition of this warranty, you are responsible for properly using, maintaining, and caring for your
vehicle as outlined in ALTECH-ECO Owner’s Manual and the OEM Owner’s Manual. ALTECH-ECO
recommends that you retain all copies of maintenance and service records for your review by ALTECHECO. The warranty covers the original owner and subsequent owners must provide a written request for
the transfer of the warranty from ALTECH-ECO. Specifically excluded from this warranty are products,
which have been subject to neglect, abuse, improper application, unsuitable installation environment,
unauthorized attachments or modifications, the use of contaminated fuel, or damages caused by
disasters such as fire, flood, wind, and lightning. Tampering with the vehicle’s odometer either before the
alternative fuel components were installed or after the installation may at the discretion of ALTECH-ECO
void the warranty. Also excluded are products which have been repaired or adjusted by persons other
that an authorized ALTECH-ECO representative and where parts or products other than those
manufactured or supplied by ALTECH-ECO have been used unless the original end user can
demonstrate to the satisfaction of ALTECH-ECO that said repair of use on non- ALTECH-ECO products
has in no way contributed to the warranty claim. ALTECH-ECO is not responsible for repairs or warranty
claims against the gasoline emissions system of your vehicle or other non-alternative fuel components.
UNDER NO CIRCUMSTANCES WILL ALTECH-ECO BE LIABLE FOR CONSEQUENTIAL,
INCIDENTAL, OR SPECIAL DAMAGES BASED ON BREACH OF WARRANTY, BREACH OF
CONTRACT, NEGLIGENCE, STRICT LIABILITY, TORT, OR ANY OTHER LEGAL THEORY OR ANY
EXPENSES INCURRED BY REASON OF THE USED OR SALE OF ANY SUCH PRODUCT WHICH
INCLUDE BUT NOT LIMITED TO LOSS OF PROFI, LOSS OF SAVINGS OR REVENUE, LOSS OF USE
OF PRODUCT, COST OF CAPITAL, COST OF ANY SUBSTITUTE EQUIPMENT, FACILITIES, OR
SERVICES OR DOWN TIME OR THE CLAIMS OF THE PARTIES INCLUDING CUSTOMERS AND
DAMAGE TO PROPERTY.
THERE ARE NO EXPRESS WARRANTIES OTHER THAT SET FORTH IN THIS DOCUMENT. THE
WARRANTIES CONTAINED HEREIN ARE IN LIEU OF ALL OTHER WARRANTIES IMPIED BY STATE
OR LAW, WHETHER MERCHANTABILITY OR FITNESS FOR A PARTICULAR APPLICATION OR
FITNESS FOR A PARTICULAR PURPOSE OF USE OTHERWISE.
Some states do not allow limitations on how long an express warranty lasts; therefore the above limitation
may not apply to you. In addition, some states do not allow for the exclusion of limitation of incidental of
consequential damages and therefore the above limitations or exclusions may not apply to you. This
warranty gives you specific legal rights and you may have other legal rights, which vary state to state.
Some states and/or local governments may charge a tax on either all or a portion of the warranty repairs.
Where this is allowed, the tax must be paid by you and not by ALTECH-ECO or our authorized service
facility.
Information in ALTECH-ECO’s catalogues or other documents are given after the exercise of due care in
its compilation, preparation, and issuance; however ALTECH-ECO DISCALIMS ANY LIABILITY
RESULTING FROM SUCH INFORMATION except for the obligation under warranty provided above to
replace or repair the product of, at ALTECH-ECO’s option, to refund the purchase price.
Updated: February 18, 2014
Page 12 of 15
Standard Repair Service Rates and Policies
For Altech-Eco authorized installation and service centers. These are the regular repair service and
charges for labor are made at the following rates in the continental USA.
Standard Repair Service Rates for Conversion System Products
Product Description
Est. Time
Rate
Removal & Replacement of ECM
15 min.
$21.25
Reprogramming of ECM
15 min
$21.25
Removal & Replacement of Regulator
20-40 min.
$28.50 – 56.75
Removal & Replacement of Fuel Fill
30 min.
$42.50
Removal & Replacement of Injector(s)
15 min.
$21.25
Removal & Replacement of Fuel Rail
15 min.
$21.25
Removal & Replacement of Intercept Wiring
15 min.
$21.25
Removal & Replacement of Filter
15 min
$21.25
Trouble Shooting CNG Leak*
15 min
$21.25
Diagnostics with MyCanic Tools/Software
10 min.
$14.50
Removal & Replacement of Manifold Spacer Plate
30 min
$42.50
Removal & Replacement of Catalytic Converter
90 min.
$127.50
Diagnose Wiring Issues*
30 min.
$42.50
* Refers to conversion installed at Altech-Eco facility only. It is responsibility of the initial system
installer to repair any leaks on a vehicle.
All service work must be performed by an Altech-Eco authorized service center and must be preauthorized by Altech-eco technical services department. All removed parts must be returned to AltechEco to receive payment for warranty covered service.
Updated: February 18, 2014
Page 13 of 15
Warranty Registration Form
To activate the Altech-Eco Warranty, you must complete and return this warranty registration form to
Altech-Eco.
Once complete mail registration form to:
Altech-Eco Corporation
Warranty Department
101 Fair Oaks Road
Arden, North Carolina 28704
VEHICLE OWNER NAME:
Business Name (if applicable): ____________________________________
First: ____________________________ Middle Initial: _____ Last: ____________________________
ADDRESS
Street Address: _____________________________________ City: _____________________________
State: ____________________________ Zip: _____________
CONTACT INFORMATION
Phone #: __________________________ E-Mail Address: ____________________________________
VEHICLE INFORMATION
Vehicle Identification Number (VIN): ___________________________________
(located on Emissions Information Sticker) MS#: _________________________
Model: ____________________ Installation Date: ___________ Mileage at Installation: ____________
INSTALLER INFORMATION
Authorized Altech-Eco Installer Name: ______________________________
Phone #: ___________________________
By submission to Altech-Eco of this registration form you are acknowledging that you have read and
understand all the terms and conditions of the Altech-Eco limited warranty and policy manual.
Updated: February 18, 2014
Page 14 of 15
Warranty Claim Form
CUSTOMER Business Name: Name: Phone Number: Email Address: CLAIM Claim Date: / / Month Day Year Master Serial Number: VIN #: Mileage: Vehicle Model Year: Vehicle Model: Warranty Start Date: / / Month Day Year Fill Style (circle) Mech. Elect. Drive. Customer Concern: Please attach any additional information. Diagnostic Performed: Please attach any additional information. DTCs: Altech-­‐Eco Labor Time PART # REQUIRED QUANTITY DESCRIPTION Altech-­‐Eco Warranty Authorization Number: Updated: February 18, 2014
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