SpycerBox Ultra Hardware Guide (Version 2.0)
SpycerBox Ultra Hardware Guide (Version 2.0)
Storage Solution
SpycerBox Ultra
Hardware Guide
SpycerBox Ultra
Hardware Guide
Introduction
1
Overview
2
Installation
3
Operation
4
Maintenance
5
Appendix
A
Index
I
Hardware Guide Version 2.0 for the SpycerBox Ultra
Copyright © 2008-2010 by DVS Digital Video Systems AG, Hanover. All rights reserved.
The manuals as well as the soft- and/or hardware described here and all their constituent parts are
protected by copyright. Without the express permission of DVS Digital Video Systems AG any form
of use which goes beyond the narrow bounds prescribed by copyright legislation is prohibited and
liable to prosecution.
This particularly applies to duplication, copying, translation, processing, evaluation, publishing, and
storing and/or processing in an electronic system.
Specifications and data may change without notice. We offer no guarantee that this documentation
is correct and/or complete. In no event shall DVS Digital Video Systems AG be liable for any damages whatsoever (including without limitation any special, indirect or consequential damages, and
damages resulting from loss of use, data or profits, or business interruption) arising out of the use
of or inability to use the hardware, software and/or manual materials.
Those parts of this documentation that describe optional software or hardware features usually
contain a corresponding note. Anyway, a lack of this note does not mean any commitment from
DVS Digital Video Systems AG.
DVS is a registered trademark of DVS Digital Video Systems AG. FireWire is a trademark of Apple
Inc., registered in the U.S. and other countries. Linux is a registered trademark of Linus Torvalds.
Any other product names mentioned in this documentation may be trademarks or registered trademarks of their respective owners and as such are subject to the usual statutory provisions.
Headquarters:
DVS Digital Video Systems AG
Krepenstr. 8
30165 Hannover
GERMANY
Phone:
+49-511-67807-0
Fax:
+49-511-630070
E-mail:
info@dvs.de
Internet:
http://www.dvs.de
Support:
Phone:
+49-511-67807-125
Fax:
+49-511-371985
E-mail:
support@dvs.de
For the Americas:
U.S. Headquarters:
DVS Digital Video, Inc.
300 East Magnolia Boulevard, Suite 102
Burbank, CA 91502
USA
Phone:
+1-818-846-3600
Fax:
+1-818-846-3648
E-mail:
info@dvsus.com
Internet:
http://www.dvsus.com
Support:
E-mail:
support@dvsus.com
Registration Form
Dear customer,
this product was developed and tested thoroughly. Unfortunately, the possibility of problems and errors can never be ruled
out. To support us in helping you as fast as possible if such a
case occurs, please fill in this registration form and send or fax
it to the address on the right.
PLEASE SEND TO:
DVS
Krepenstr. 8
30165 Hannover
GERMANY
Fax: +49-511-630070
You may also use our online registration form which can be accessed from the following
internet page: http://www.dvs.de/support/support-login.html
Customer
Name:
Company:
Contact:
Address:
Phone:
Fax:
Vendor:
SpycerBox Ultra
Serial No.:
Remarks:
Connected devices
(used network connections, connected storages, file systems, etc.)
Contents
1
Introduction ............................................................................... 1-1
1.1
1.2
1.3
1.4
1.5
2
C
Overview ............................................................................. 1-2
Target Group ........................................................................ 1-3
Conventions Used in this User Guide .................................... 1-3
Safety Instructions ................................................................ 1-4
Important Notes ................................................................... 1-6
Overview .................................................................................... 2-1
2.1 Overview of the Front .......................................................... 2-2
2.1.1 The Front of the System ............................................... 2-2
2.1.2 DVD Drive ................................................................. 2-3
2.1.3 HDD LEDs .................................................................. 2-4
2.1.4 Faceplate ................................................................... 2-4
2.1.5 Hard Disk Array .......................................................... 2-6
2.1.6 Operation Items .......................................................... 2-7
2.2 Overview of the Rear ........................................................... 2-9
2.2.1 The Rear of the System ................................................ 2-9
2.2.2 System Disk Array ..................................................... 2-10
2.2.3 ATX Connector Panel ................................................. 2-12
2.2.4 Slot Panel Connectors ................................................ 2-13
2.2.5 Power Supply ........................................................... 2-14
2.3 Battery Backup Unit ........................................................... 2-16
3
Installation ................................................................................. 3-1
3.1 System Setup ....................................................................... 3-1
3.2 Note about the Network Installation .................................... 3-2
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SpycerBox Ultra Hardware Guide
4
Operation ................................................................................... 4-1
4.1 Starting the System .............................................................. 4-1
4.2 DVS Web Utility ................................................................... 4-2
4.3 Shutting Down the System ................................................... 4-3
5
Maintenance .............................................................................. 5-1
5.1 Hard Disk Maintenance ........................................................ 5-2
5.1.1 Introduction to RAID ................................................... 5-2
5.1.2 Identifying a Broken Hard Disk ...................................... 5-3
5.1.3 Replacing a Hard Disk .................................................. 5-4
5.2 Opening and Closing the Casing .......................................... 5-7
5.2.1 Opening the Casing .................................................... 5-7
5.2.2 Closing the Casing ...................................................... 5-7
5.3 Fan Maintenance.................................................................. 5-8
5.4 Controller Maintenance ...................................................... 5-11
5.5 Power Supply Maintenance ................................................ 5-13
5.6 Using the DVS Recovery Disc ............................................. 5-15
5.7 Removal of the Faceplate ................................................... 5-17
A
Appendix ....................................................................................A-1
A.1 Troubleshooting ...................................................................A-2
A.2 Technical Data ......................................................................A-4
A.2.1 General Technical Data ................................................A-4
A.2.2 Dimensions .................................................................A-5
A.3 Packing Instructions ..............................................................A-6
A.4 Conformity Declarations .......................................................A-8
A.4.1 RoHS Compliance .......................................................A-8
A.4.2 EC Declaration of Conformity (CE Marking) ...................A-8
A.4.3 FCC Compliance Statement ..........................................A-8
I
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Index ............................................................................................. I-1
Introduction
1
This documentation describes how to use the hardware of the SpycerBox Ultra manufactured by DVS. The SpycerBox Ultra is a multi-purpose storage as well as server device delivered with several data
management tools. It is the ideal solution for users at broadcast and
post production facilities who want to make the most of their file-based
workflows. The SpycerBox Ultra can be used, for example, as …
– … a high-performance automated backup and archiving solution,
– … a powerful file server with proxy clip generation for a SAN, or
– … as an NAS solution for a network.
Together with the hardware of the SpycerBox Ultra you also receive the
SpycerBox software, an extended version of DVS’s data management
software Spycer. With the SpycerBox software you can, for instance,
automatically create low-resolution proxy video clips of the content on
the local or a connected storage, defragment an SNFS storage such as
a SAN, or perform scheduled maintenance tasks automatically in your
network.
The SpycerBox Ultra hardware uses Linux as its operating system and
can be delivered with various storage capacities. Furthermore, several
connection possibilities are optionally available to integrate the system
seamlessly into your workflows.
1-1
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SpycerBox Ultra Hardware Guide
1.1 Overview
This guide informs you about the installation of the SpycerBox Ultra
hardware, its operation as well as all connection possibilities. Furthermore, it describes maintenance tasks that you may carry out on your
own.
The chapters contain the following information:
1-2
Chapter 1
Begins with a short introduction to the SpycerBox Ultra, followed by a note regarding the audience this manual is written for and an
explanation of the conventions used in this
manual. Furthermore, it provides safety instructions that you must adhere to and some
important notes that you should observe.
Chapter 2
This chapter gives a front and rear overview of
the system detailing all items, connectors and
interfaces. Additionally, it contains some further information, for example, about the battery backup unit.
Chapter 3
Describes the hardware installation of the DVS
system.
Chapter 4
Explains how to operate the DVS system, i.e.
how to start and shut down the device. Additionally, the DVS Web Utility is described briefly.
Chapter 5
Details maintenance work, for example, in case
of a hard disk, fan or power supply unit failure.
Appendix
Provides technical details and general information about the hardware of the DVS system.
Furthermore, it gives hints how to resolve irregularities during operation.
Index
This chapter facilitates the search for specific
terms.
Introduction
1.2 Target Group
To use this manual you should know how to handle computer equipment. Furthermore, to connect the DVS system to a network or a SAN
storage you should have experience as a network administrator and
know how to set up the required network connections on the installation site in hard- as well as software.
When performing maintenance tasks on the hardware of the DVS system, you must be qualified to work on, repair and test electrical equipment.
1.3 Conventions Used in this User Guide
The following typographical conventions will be used in this documentation:
y Texts preceded by this symbol describe activities that you must perform in the order indicated.
– Texts preceded by this symbol are parts of a list.
Texts preceded by this symbol are general notes intended to facilitate work and help avoid errors.
You must pay particular attention to text that follows this
symbol to avoid errors and possible resulting damages thereof.
Texts following this symbol you must pay particular attention to to avoid dangers and personal injuries.
“ ” Texts enclosed by quotation marks are references to other manuals, guides, chapters, or sections.
Entry
[Key]
Indicates entries to be made at a command line
or an output of a program on the screen
A key on a keyboard
1-3
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SpycerBox Ultra Hardware Guide
1.4 Safety Instructions
To use the SpycerBox Ultra correctly please heed the following:
Please read the following safety instructions carefully before
attempting any installation and/or performing any work on
the SpycerBox Ultra hardware.
If the DVS system is not used in compliance with the safety
instructions, the warranty and all resulting liability claims will
be void.
General
The SpycerBox Ultra has been built according to the applying safety
regulations. To minimize the possibility of a faulty operation of the device all manuals and guides must be available at all times at the operation site. Before installing and/or using the DVS system the manuals
and guides delivered with it must be read and observed.
– Use the DVS system only in apparent good technical order.
– The hardware of the DVS system works with voltages that can be
hazardous to your health. Never work on the system or access its
interior with the power cable(s) being plugged in. Make sure the
power supply is disconnected from the components you intend to
work on.
– Computer hardware contains components that are sensitive to electrostatic discharge. If you touch them without precautionary measures, they can be destroyed. Use a wrist strap connected to ground
when accessing electronic parts and take care of grounding the system. Avoid touching the internal components of the DVS system
whenever possible.
– Computer hardware contains components that are sensitive to
changing voltages. Connecting or disconnecting the DVS system to
or from peripheral hardware while any of them is switched on may
damage the hardware. Switch off all peripheral hardware before
connecting or disconnecting anything.
– Use, store and transport the DVS system only in compliance with
the technical data laid out in section “Technical Data” on page A-4.
– If fluids or solid objects get inside the casing, the DVS system must
be disconnected from the power supply immediately. Before using
the DVS system again, it has to be checked by authorized service
personnel.
– Only use a damp tissue without any cleaning agents to clean the
casing.
– The DVS system must not be misused, abused, physically damaged,
neglected, exposed to fire, water or excessive changes in the climate or temperature, or operated outside maximum rating.
1-4
Introduction
– Do not perform any changes or extensions to the DVS system
whatsoever.
Transportation
The SpycerBox Ultra is a very sensitive device. Especially the hard disks
of the system must be handled with great care. Therefore, observe in
case of transportation:
– Handle the DVS system with great care.
– Always use the original packing or a similar structured packing for
transportation as detailed in section “Packing Instructions” on
page A-6.
– Avoid shocks or vibrations during transport. For longer distances it
is recommended to use a lifting truck.
– Keep the DVS system as a transportation good dry.
– In the warranty period you have to keep the original packing and
use it in case of transportation.
Environmental Conditions
For error-free working and a long service life the SpycerBox Ultra needs
some basic environmental conditions:
– Do not expose the DVS system to sources of heat, such as direct
sunlight or a radiator.
– Do not cover or obstruct the ventilation holes of the system.
– When installing the DVS system in a rack, take care that warmed up
air is conducted to the rear of the rack and properly vented away.
– Avoid areas with high humidity or dust. Best operating conditions
are given in an air-conditioned site.
– Do not expose the DVS system to strong electric or magnetic fields.
– Avoid areas where the DVS system will be subject to vibrations or
shocks.
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SpycerBox Ultra Hardware Guide
1.5 Important Notes
The following provides information about warranty, a note about the
conformity of the product and some other general information.
Warranty Information
This product is warranted to be free of defects in materials and workmanship for a period of one year from the date of purchase. DVS extends this Limited Warranty to the original purchaser.
You have to keep the original packing and use it in case of
transportation. Otherwise this warranty will be void.
In the event of a defect or failure to confirm to this Limited Warranty,
DVS will repair or replace the product without charge. In order to make
a claim under this Limited Warranty, the purchaser must notify DVS or
their representative in writing of the product failure. In this Limited
Warranty the customer must upon DVS’s request return the product to
the place of purchase or send the defective device to a given address
for the necessary repairs to be performed. In the warranty period the
customer must keep the original packing and pack the DVS product in
it in case of a product return. If the customer is not satisfied with the
repair, DVS will have the option to either attempt a further repair, exchange the product or refund the purchase price.
This warranty does not cover:
– Products not developed by DVS Digital Video Systems AG.
– Products not used in compliance with the safety instructions
detailed in section “Safety Instructions” on page 1-4.
– Products on which warranty stickers or product serial numbers have
been removed, altered or rendered illegible.
– The costs of installations, removals, transportations, or reinstallations.
– Costs for transportation damages.
– Damages caused to any other item.
– Any special, indirect or consequential damages, and damages
resulting from loss of use, data or profits, or business interruption.
Declaration of Conformity
RoHS
2002/95/EC
1-6
This product has been tested according to
the applying national and international directives and regulations. Further information
about this can be found in section “Conformity Declarations” on page A-8.
Introduction
Product Disposal (B2B)
Used electrical and electronic products should not be disposed of with general household waste. At the end of its
service life you may return the DVS product after appropriate prior notification to either your local distributor or
DVS in Germany. DVS will then take the device free of
charge to a waste disposal organization which will recycle
and reuse it environmental friendly.
General Notes
Please observe the following general important notes:
Leave about 10 to 15 % of the overall main storage capacity
empty of data for performance reasons.
Your DVS system has been tested thoroughly and is very reliable. However, because of the vast amount of third-party
software available, its reactions on the installation of such
could not be tested. The installation of third-party software
may disrupt the real-time capability and/or limit the functionality of your system.
Compared to other alarms sounded by the system the alarm
buzzer of the power supply is relatively faint. In a loud environment it may be drowned by other noises. When operating the
DVS system in a loud environment, it is recommended to check
the state of the alarm LED (see section “Operation Items” on
page 2-7) at regular intervals.
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SpycerBox Ultra Hardware Guide
1-8
Overview
2
This chapter provides a detailed overview of the hardware of the DVS
system. It will be shown in a front and a rear view and all its parts and
connectors will be described. The chapter will be concluded with a description of the battery backup unit installed inside the system.
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SpycerBox Ultra Hardware Guide
2.1 Overview of the Front
This section gives an overview of the front of the DVS system.
After an overall overview of the front the DVD drive is described first,
followed by details about the HDD LEDs. After this the faceplate and
the hard disk array of the system as well as the operation items will be
explained.
2.1.1 The Front of the System
This section provides an overview of the front of the system:
DVD drive
HDD LEDs
faceplate/
hard disk array
operation items
SpycerBox Ultra
Figure 2-1: Overview of the front
DVD drive
HDD LEDs
2-2
The DVD drive can be used, for example, for software installations. Further information about the
DVD drive can be found in section “DVD Drive”
on page 2-3.
The upper part of the front is equipped with LEDs
that indicate the statuses (activities) of the hard
disks of the hard disk array. Further information
about the LEDs and their meaning can be found in
section “HDD LEDs” on page 2-4.
Overview
faceplate/
hard disk array
The faceplate covers the hard disk array. If you
need access to one of the hard disks, for example,
to replace it, it can be lifted. The faceplate will be
described in more detail in section “Faceplate” on
page 2-4.
operation items
The hard disk array contains the main storage hard
disks which can be used to store video, audio or
backup material. All disks can be replaced easily in
case of failure. The disk array is described in more
detail in section “Hard Disk Array” on page 2-6.
With the operation items the system can be controlled (e.g. turned on or off). Additionally, they offer some LEDs that allow you to assess the state of
the DVS system as well as USB connectors for an
easy connectivity of additional devices such as
memory sticks. Further information about the operation items can be found in section “Operation
Items” on page 2-7.
1
2
2.1.2 DVD Drive
The system is equipped with a DVD drive which can be used for service
purposes or to install additional software. It also provides burning capability.
DVD tray
DVD eject
3
4
5
emergency eject
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Figure 2-2: Overview of DVD drive
DVD tray
DVD eject
emergency eject
The DVD tray holds the CD or DVD.
Opens the DVD tray when the system is
turned on.
You can open the DVD tray with the system
cut from power: Insert a thin, pointed object
into the emergency eject hole. Then the DVD
tray opens.
For further information regarding the operation of the drive, please refer to the original manufacturer’s documentation.
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SpycerBox Ultra Hardware Guide
2.1.3 HDD LEDs
The HDD LEDs show the statuses (activities) of the hard disks of the
hard disk array. They can be seen only when they are flashing because
they are located behind the white strip and thus not visible when off.
Figure 2-3: HDD LEDs
Each LED represents a hard disk of the array:
A
B
C
D
1 2 3 4 5 6
1 2 3 4 5 6
1 2 3 4 5 6
1 2 3 4 5 6
LEDs:
hard disks:
A
B
C
D
1
2
3
4
5
6
1
2
3
4
5
6
1
2
3
4
5
6
1
2
3
4
5
6
Figure 2-4: HDD LEDs and the hard disk array
Starting from the left, the first six LEDs display the accesses to hard disks
in the very left column of the array (see section “Hard Disk Array” on
page 2-6), the second six LEDs show the state of the hard disks of the
second column, and so on.
2.1.4 Faceplate
The faceplate covers the hard disks of the hard disk array.
2-4
Overview
faceplate
backlit DVS logo
SpycerBox Ultra
Figure 2-5: Overview of the faceplate
The faceplate is built with an integrated backlit DVS logo which indicates the state of the system, i.e. its power-on status: If the DVS logo is
illuminated, the power is turned on; if not, the power is turned off.
The top side of the faceplate is hinge-fastened, while its bottom side is
fixed with magnets. If you need access to one of the hard disks, for example, to replace it, you just have to lift the faceplate:
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Figure 2-6: Lifting of faceplate
Then you can access the hard disks of the hard disk array (see section
“Hard Disk Array” on page 2-6).
The faceplate can be removed for transport reasons (see section “Removal of the Faceplate” on page 5-17).
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SpycerBox Ultra Hardware Guide
2.1.5 Hard Disk Array
The hard disks of the hard disk array are used, for example, to store
proxy clips of your video and audio material or backup files of the connected central storage. It is the main storage of the DVS system. To prevent data loss in case a hard disk fails, it is normally RAID protected.
Further information about RAID can be found in section “Introduction to RAID” on page 5-2.
The system hard disk is not among the hard disks of the hard
disk array. It can be found in the system disk array (see section
“System Disk Array” on page 2-10).
Once the faceplate is lifted (see section “Faceplate” on page 2-4), you
have access to the hard disk array:
lifted faceplate
hard disk array
hinge wire
Figure 2-7: Hard disk array
The hinge wires hold the faceplate in place and allow you to lift
it. For further information see section “Faceplate” on page 2-4
and section “Removal of the Faceplate” on page 5-17.
Each hard disk of the array is connected to the system with the help of
a disk carrier which makes the removal of a hard disk from the system
easy, for example, in the event of a failure.
disk carrier
lever
opener
LED disk
power
LED disk
activity
Figure 2-8: Hard disk carrier overview
2-6
Overview
Further information about how to remove and exchange a
hard disk can be found in section “Hard Disk Maintenance” on
page 5-2.
disk carrier
lever
opener
LED disk power
LED disk activity
The disk carriers hold each one hard disk of the
array. The hard disks are mounted to the disk
carriers with several screws normally located at
the sides of the carriers.
Once the lever is unlatched with the opener, it
can be used to pull the disk carrier and its hard
disk out of the system.
Unlatches the lever and with it the disk carrier.
Shows whether the disk of the disk carrier receives power.
Indicates the status of the hard disk of the disk
carrier (see also section “HDD LEDs” on
page 2-4):
off
Hard disk is idle.
green
Hard disk is accessed.
red
A hard disk or hard disk carrier related
error has occurred.
1
2
3
4
2.1.6 Operation Items
With the operation items at the system’s front the hardware of the
SpycerBox Ultra can be controlled (e.g. turned on or off). There you can
also find LEDs that allow you to assess the state of the DVS system as
well as USB connectors.
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1 2 3
6
7
4 5
8
Figure 2-9: Operation items overview
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SpycerBox Ultra Hardware Guide
The LEDs can be seen only when they are flashing because
they are located behind the white strip and thus not visible
when off.
Further information about what to do in case of an alarm can
be found in section “Troubleshooting” on page A-2.
No.
Item
Explanation
1, 2 LAN 1/2 LEDs Indicate that a valid network is connected to the
first/second LAN connection at the rear of the
system (see section “ATX Connector Panel” on
page 2-12).
3
alarm LED
This LED indicates that a hardware malfunction
has occurred.
4
mute
In case of a hardware malfunction a system
alarm turns on. By pressing this button the
alarm buzzer can be switched mute. Use a thin,
pointed object to press this button.
Some alarms (e.g. the one in case of a
hard disk failure) are independent of
the system alarm and cannot be
switched mute with the mute button.
5
reset
Resets your system and initiates a warm reboot.
Use a thin, pointed object to press this button.
Save your data before resetting the
system. Otherwise data may be lost.
2-8
6, 7
USB ports
The USB connectors (universal serial bus) at the
front offer you the possibility to connect other
devices such as memory sticks easily.
8
power
The power switch turns the system on or off.
The respective state of the system will be indicated by the DVS logo in the middle of the faceplate (see section “Faceplate” on page 2-4).
Overview
2.2 Overview of the Rear
This section provides an overview of the rear of the system. After an
overall overview of the rear the system disk array will be described, followed by detailed descriptions of the ATX connector panel and the slot
panel connectors. The section will be concluded with further details
about the power supply.
2.2.1 The Rear of the System
This section provides an overview of the rear of the system:
system
disk array
ATX connector
panel
slot panel
connectors
power supply
1
2
3
Port 1
2 Gb 1 Gb
2 Gb 1 Gb
Port 2
987654321
4
5
Figure 2-10: Overview of the rear
system disk array
ATX connector panel
The system disk array contains the hard disks
for the operating system and metadata (when
configured as a SAN). You can find further information about this in section “System Disk
Array” on page 2-10.
On this panel you can find the standard connectors of the computer system. Further information about them can be found in section
“ATX Connector Panel” on page 2-12.
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SpycerBox Ultra Hardware Guide
slot panel connectors The slot panel connectors of the DVS system
provide, for example, the network connections
to connect the system to a SAN. Furthermore,
if applicable, some additional panels may be
present for internal reasons or on customer request. More details about the slot panel connectors can be found in section “Slot Panel
Connectors” on page 2-13.
power supply
The redundant power supply provides the system with power. It consists of several independent power supply units: Even if one fails the
others will still supply enough power to keep
the system operational. Further information
about the power supply can be found in section “Power Supply” on page 2-14.
2.2.2 System Disk Array
The system disk array contains hard disks for the operating system and
metadata (when configured as a SAN). To prevent data loss in case a
hard disk fails, they are normally RAID protected. Furthermore, these
hard disks are protected with a battery backup unit to prevent data loss,
for instance, in case of a power failure.
More information about RAID can be found in section “Introduction to RAID” on page 5-2. The battery backup unit is described in section “Battery Backup Unit” on page 2-16.
metadata disks
system disks
Figure 2-11: System disk array
2-10
Overview
The hard disks of the array are connected to the system with the help
of disk carriers which make the removal of a hard disk easy, for example, in the event of a failure.
key lock
LED disk power
opener
lever
disk carrier
LED disk activity
Figure 2-12: Hard disk carrier overview
Further information about how to remove and exchange a
hard disk can be found in section “Hard Disk Maintenance” on
page 5-2.
disk carrier
lever
opener
key lock
The disk carriers hold each a hard disk of the array. The hard disks are mounted to the disk carriers with several screws normally located at the
bottom of the carriers.
Once the lever is unlatched with the opener, it
can be used to pull the disk carrier and its hard
disk out of the system.
Unlatches the lever and with it the disk carrier.
You may use the key lock to lock the disk carrier
in the array, for example, to prevent an unauthorized removal of the disk.
locked
unlocked
Figure 2-13: The lock of the carriers
LED disk power
Shows whether the disk of the disk carrier receives power.
2-11
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LED disk activity
Indicates the status of the hard disk of the disk
carrier:
off
Hard disk is idle.
green
Hard disk is accessed.
red
A hard disk or hard disk carrier related
error has occurred.
2.2.3 ATX Connector Panel
The ATX connector panel on the rear of the DVS system holds the connectors of the computer system. It provides the following connections:
1
2
5
3
6
7
8
4
9 10 11 12
Figure 2-14: ATX connector panel on rear
2-12
No.
Item
Explanation
1
mouse
PS/2 connector to connect a mouse to the
system
2
COM port
RS-232 connector for the connection of serial interface devices
3
CEN/LFE
4
line in
5
keyboard
PS/2 connector to connect a keyboard to
the system
6, 7
USB ports
These USB connectors (universal serial bus)
offer you the possibility to connect other
devices to your system
Connector for center out and subwoofer
speakers
Connector to input audio signals
Overview
No.
Item
Explanation
8
LAN
Gigabit Ethernet (1000 Base-T) connection
ports to connect the system to a network
9
back surround
Connector for rear surround speakers
10
side surround
Connector for middle surround speakers
11
front
Connector to output audio signals (line
out), e.g. for front speakers or headphones
12
mike
Connector to input low-level audio signals
2.2.4 Slot Panel Connectors
The SpycerBox Ultra provides on its slot panel connector area several
connection possibilities such as the network ports or ports to connect
the system to a SAN. The following figure shows an example configuration of the slot panel connector area:
graphic card
Fibre
Gigabit
Channel Ethernet
1
2
SAS
3
4
5
Port 1
2 Gb 1 Gb
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2 Gb 1 Gb
Port 2
Figure 2-15: Example of a slot panel configuration
The above layout of the slot panel area is just an example. The one on
your system may differ from the figure above: The position of the individual slot panels may vary and/or other panels may be installed, either
for internal reasons or on your request.
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SpycerBox Ultra Hardware Guide
To provide connections to most networks there are various interface
possibilities optionally available for the SpycerBox Ultra, such as the following:
Gigabit Ethernet
InfiniBand
Fibre Channel
FireWire
Either a 1 Gigabit Ethernet connection with four
ports or a 10 Gigabit Ethernet connection with
up to two ports.
InfiniBand connection with up to two ports.
Two port Fibre Channel interface.
Two port FireWire interface.
The DVS system provides furthermore the following connection possibilities by default:
graphic card
SAS
The monitor for the DVS system has to be connected here. For further information about the
graphic card, please refer to the original manufacturer’s documentation included in the delivery of the system.
The SAS (serial attached SCSI) connector is an
external mini-SAS (SFF-8088) connector that
can be used to connect external storages. An
external storage connected to this port can even
be configured to provide RAID protection.
Data transfers on this port may interfere with the real-time capability of the
DVS system. It is recommended to use
it only at times when no real-time performance is required.
2.2.5 Power Supply
The redundant power supply provides the system with power. It consists of several independent power supply units: Even if one fails the
others will still offer enough power to keep the system working.
The system can be operated with one power supply unit out
of order. However, if another one fails, a continued operation
of the system cannot be guaranteed. Therefore, it is recommended to change a failed power supply unit immediately
(see section “Power Supply Maintenance” on page 5-13).
The state of the power supply units can be easily checked either with their LEDs as explained below or with the general
alarm LED (see section “Operation Items” on page 2-7).
The following provides an overview of one of the power supply units:
2-14
Overview
handle
LED latch power cable socket
Figure 2-16: Overview of the power supply
handle
LED
latch
power cable socket
With the handle of the power supply unit you
can pull the unit out of the power supply once it
is unlocked with the latch.
The LED indicates the state of the power supply
unit:
green
Operating normally
off
Standby mode
off (alarm LED on) Disconnected from power or
malfunction
The latch of a power supply unit locks it in the
power supply. With it the unit can be unlocked
and pulled out of the power supply with the
help of the handle.
The socket where the power cable has to be
plugged in to provide the system with power.
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3
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SpycerBox Ultra Hardware Guide
2.3 Battery Backup Unit
To prevent data loss especially for the metadata when the DVS system
is configured as a SAN, the hard disks of the system disk array (see section “System Disk Array” on page 2-10) are protected by a battery
backup unit. If the system’s operation gets interrupted, for example, in
case of a power failure, it will provide power to the cache of the connected RAID controller, so that buffered data will not get lost. Once the
operation of the system is restored, the cached data will be written to
the hard disks.
The battery backup unit is located inside the casing of the DVS system:
BBU
SpycerBox Ultra
Figure 2-17: Location of battery backup unit inside the system
The battery backup unit is a rechargeable battery that will be charged
automatically when the system is turned on.
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Installation
3
This chapter describes the installation of the SpycerBox Ultra. It is divided into the setup of the system’s hardware and a note about how to
connect it to a network.
1
3.1 System Setup
This section describes the setup of the SpycerBox Ultra hardware. The
system must be installed properly before you can start working with it.
To install the hardware of the SpycerBox Ultra perform the following:
y Unpack the DVS system and its accessories.
2
3
4
Check your delivery and compare it with the delivery note included in the package on an extra sheet of paper. In case of
missing items, please contact your local vendor or DVS immediately.
To make warranty claims you have to keep the original packing and use it in case of a return transportation.
y Place the DVS system on a firm, flat surface within reach of a power
outlet or mount it in a rack. For good air circulation and cooling
make sure the ventilation holes are not covered.
y Connect at least the following computer peripherals:
– Mouse,
– keyboard and
– a monitor that is operable at a resolution of at least
1280 × 1024 pixels (default manufacturing setting).
y Connect any other peripheral computer equipment. For an overview of the panels and connectors at the system’s rear see section
“Overview of the Rear” on page 2-9.
y Connect the power cable(s) to the system.
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The SpycerBox Ultra hardware is now properly installed and you can
switch on the system as described in section “Starting the System” on
page 4-1.
3.2 Note about the Network Installation
Because of the amount of possible workflows that customer’s may use
the SpycerBox Ultra for as well as network connections (see section
“Slot Panel Connectors” on page 2-13), this document does not describe how to connect the DVS system to a network or central storage.
On the DVS web page (http://www.dvs.de) you can find various diagrams showing how the SpycerBox Ultra may fit in a workflow/network.
To connect the DVS system to a network/central storage you should
have experience as a network administrator and know how to set up
the required network connections on the installation site in hard- as
well as software. In case you experience difficulties during the installation, DVS offers you special assistance that will be tailored to your personal needs and which can range from remote diagnosis to on-site
services. Please contact the DVS service department for further information about this.
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4
Operation
This chapter describes how to operate the SpycerBox Ultra hardware,
i.e. it is explained how to start the system and how to shut it down. For
both procedures you have to use the power switch of the operation
items at the front of the system.
1
power switch
2
3
Figure 4-1: The power switch
4
Additionally, the DVS Web Utility is described briefly which allows you
to configure, reboot and shut down the SpycerBox Ultra.
5
All other items necessary for a correct operation of the SpycerBox Ultra hardware, such as the LEDs or the reset button, are
described in chapter “Overview” on page 2-1.
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4.1 Starting the System
After a proper installation of the system (see chapter “Installation” on
page 3-1) you may start the DVS system at any time.
To start the system perform the following:
y Press the power switch briefly to turn on the system.
The system will be started and the DVS logo in the middle of the faceplate lights up. As with any standard computer after initial booting, the
system begins to load the installed operating system. When the operating system has finished its loading, you can begin to work with the
DVS system right away.
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SpycerBox Ultra Hardware Guide
4.2 DVS Web Utility
The DVS Web Utility can be used to configure, reboot and shut down
the SpycerBox Ultra. Once the operating system is loaded, it can be
found on the desktop of the SpycerBox Ultra.
The DVS Web Utility will run in the standard web browser of your system. After starting it with a double-click of the mouse you have to enter
a user name (default: admin) and password (default: dvssan).
Figure 4-2: Starting screen of the DVS Web Utility
With the DVS Web Utility you can change the configurations of the
DVS system (e.g. its IP address or Fibre Channel connections). Click on
the respective item to the left to view and change the configurations.
For this you may have to stop running ports first, e.g. you may have to
stop the Fibre Channel targets to change the initiator/target settings.
Afterwards you will see the options to change settings.
When stopping ports, the interface of the DVS Web Utility may
not update properly. To update the screen select the respective
page again from the navigation items to the left.
The DVS Web Utility can also be used to gather log files of the system,
for example, for troubleshooting. By default they will be saved in a single archive file to the desktop of your system.
Additionally, with the DVS Web Utility you can reboot or shut down the
DVS system. This may be especially important if your device is equipped
with InfiniBand. Then it is recommended to either use these options or
the optional scripts available on the desktop.
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Operation
4.3 Shutting Down the System
There are several possibilities to shut down the DVS system. All depend
on whether the operating system is already loaded, frozen or not completely loaded. Please act accordingly.
To shut down the system perform the following according to the state
of the system’s operating system:
After a shut-down wait at least ten seconds before starting the
system again. This time is needed to safely erase all memory
banks of the system.
With the operating system fully loaded
If the operating system is up and running, there are two ways to shut
down your system:
1.
Turn the system off by shutting down the operating system the
usual way (see also section “DVS Web Utility” on page 4-2).
The operating system will then save your personal settings and once it
has ended, the system will turn off.
2.
Alternatively, you can initiate a fast shut down by pressing the
power switch briefly.
1
2
3
The fast shut down may not save all your system data
and personal settings before the system turns off.
Some settings will be saved and afterwards the system turns off.
4
5
With the operating system frozen or not completely loaded
If the operating system is not responding anymore or not completely
loaded, perform the following:
This procedure can cause corrupted system data. However, the
system should be sufficiently protected against this by the journaling file system and the battery backup unit (see section
“Battery Backup Unit” on page 2-16).
y Shut down the system by pressing the power switch until the system turns off.
The system will then shut down immediately.
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4-4
Maintenance
5
This chapter explains the maintenance work that you can perform on
your own. For each work a detailed procedure description is given. If
you experience trouble with the system that cannot be resolved with
the work described here or in section “Troubleshooting” on page A-2,
please contact your local vendor or DVS directly.
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5.1 Hard Disk Maintenance
This section deals with the possible event of a hard disk failure. First,
some introductory information about RAID are provided. After that follow descriptions how to act when a hard disk fails.
5.1.1 Introduction to RAID
In a system where huge amounts of data are processed, large storage
capacities combined with high data throughputs are mandatory. To
provide both at the same time it is common practice in the area of video
and digital film to configure several hard disks together into a stripe set
or RAID. The IT world has defined several ’levels’ of RAID, most of
them providing some kind of data protection.
The RAID feature makes the DVS system tolerant of disk failures. Even
with a broken disk operations can still be continued and, once the failed
disk has been replaced, the missing data can be recovered easily. The
data protection is provided by RAID controllers installed inside the system. Each controller independently administers the data protection for
the set of hard disks that is connected to it.
The system disk array for the system/metadata hard disks comprises
four disks. They are connected to a RAID controller that applies a
RAID 1 to the data, meaning that they are protected by a mirroring of
the data between two disks. If one of the hard disks fails, the missing
data can be restored with the mirrored information stored on the other
disk.
If the second disk fails in the meantime, the data will be unrecoverable.
The main storage of the DVS system comprises up to 24 hard disks.
These are connected to three RAID controllers which connect a set of
eight hard disks each and apply a RAID 5 to the data. With this, the
data is striped across these hard disks during write procedures. At the
same time the information necessary to rebuild a failed hard disk (parity
information) is generated and written across the disks as well. With the
parity information written, one hard disk per disk set (RAID pack) can
fail and your data will still be recoverable due to the information stored
on the other disks.
If a second disk within the same disk set fails in the meantime,
the data will be unrecoverable.
You can identify the hard disks that are connected to a RAID controller
easily at the DVS system because every three rows represents one disk
set/RAID pack:
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Maintenance
di
sk
se
t1
di
sk
se
t2
di
sk
t
se
3
Figure 5-1: Disk sets (RAID packs) in the DVS system
With the available RAID feature the DVS system can withstand disk failures without losing data or access to data.
1
2
5.1.2 Identifying a Broken Hard Disk
In case of an alarm or when suspecting a worn hard disk, you have to
identify the broken hard disk first in order to replace it.
3
An alarm can be caused by a number of reasons. Please refer
to section “Troubleshooting” on page A-2 first for further details about what to do in case of an alarm.
4
If a hard disk fails, the alarm will be sounded by a RAID controller. It cannot be switched mute with the mute button of the
operation items. It can be turned off either with the RAID software manager or by replacing the broken hard disk.
Data accesses to the hard disk array are still possible because
any missing data will be recalculated from the parity information stored on the other hard disk(s). This can limit the overall
performance and real-time operations may no longer be possible.
Replace the failed disk as soon as possible. If you do not replace a broken disk in time and another disk fails in the meantime, your data may be unrecoverable.
Before replacing a hard disk you have to gather the log files of
the RAID controller. If you know how to do this you may proceed on your own. If not, please contact the DVS service department first.
In most cases you can find the broken disk by simply observing the
LEDs of the disk array (see section “Hard Disk Array” on page 2-6 and
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SpycerBox Ultra Hardware Guide
section “System Disk Array” on page 2-10). While performing continuous accesses to the data, it will be the one:
– no longer blinking (either continuously on or off),
– irregularly blinking compared to the other hard disks of the
same disk set, or
– showing a hard disk or disk carrier related error (see section
“Hard Disk Array” on page 2-6 and section “System Disk
Array” on page 2-10).
Once the broken disk has been identified, you can replace it as described in section “Replacing a Hard Disk” on page 5-4. However, especially the detection of worn hard disks can prove difficult. If you are
unsure about having detected the correct hard disk please contact the
DVS service department.
5.1.3 Replacing a Hard Disk
As soon as the broken hard disk has been identified (see section “Identifying a Broken Hard Disk” on page 5-3), it can be replaced easily. The
replacement of a broken hard disk can be divided into three steps:
1.
2.
3.
Removing the hard disk from the system.
Replacing the hard disk.
Reassembling it into the system.
All steps are explained in the following.
Before replacing a hard disk you have to gather the log files of
the RAID controller. If you know how to do this you may proceed on your own. If not, please contact the DVS service department first.
Step 1: Removing the Hard Disk
The hard disks that are accessible at the front and rear of the system are
connected to the system with the help of disk carriers. They can be removed easily, even when the system is running (hot-swappable).
For an overview of a disk carrier as well as further information
about it see section “Hard Disk Array” on page 2-6 and section
“System Disk Array” on page 2-10.
To remove a hard disk from the system perform the following:
y If appropriate, stop all accesses to the hard disks of your system, for
example, by severing the network connections.
y If required, lift the faceplate of the system (see section “Faceplate”
on page 2-4) or unlock the key lock of the respective disk carrier
(see section “System Disk Array” on page 2-10).
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Maintenance
y Then, unlatch the disk carrier of the defective hard disk by pressing
the opener of the disk carrier (1).
This will cause the lever to come out of the disk carrier so that it protrudes from the rest of the disk carriers.
y Take the lever and turn it in its hinge (2) until it cannot be moved
further:
disk array at front:
1
disk array at rear:
2
3
Figure 5-2: Pulling out the lever
This takes the hard disk installed in the disk carrier out of the system’s
interfaces inside.
4
5
y Once the interface connections inside the system are severed, you
can pull the disk carrier out of the system.
A
Now the hard disk is removed from the system and it has to be replaced
in the next step.
I
Step 2: Replacing the Hard Disk
To replace the hard disk do the following:
Significant environmental changes, for example, altitude,
voltage, temperature, shock, vibration, etc., can damage a
hard disk. Therefore, handle hard disks with great care.
y Unscrew the screws that fix the hard disk to the disk carrier.
y Exchange the broken disk with a new one and assemble it in the
disk carrier with the screws.
It is best to use the same brand and type of hard disk again.
Otherwise a loss of performance might occur.
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SpycerBox Ultra Hardware Guide
After that the hard disk is replaced and the disk carrier with the new disk
has to be reassembled in the system.
Step 3: Reassembling the Hard Disk
After replacing the hard disk, the disk carrier with the new disk has to
be reassembled in the system. For this perform the following:
y Slide the disk carrier back into its shaft at the disk array.
The shafts of the system disk array (rear) are equipped with
guide rails. See to it that the disk carrier is inserted correctly
into the guide rails before pushing it in.
y Push the disk carrier completely back into the shaft by applying
pressure to the disk carrier directly (i.e. do not use the lever to push
the carrier). Move it until you feel the resistance of the hard disk
interface inside the system and until the lever retracts by itself from
the pushing.
It is important that you do not use the lever to insert the
disk carrier. Apply an even pressure only to the carrier directly until the lever moves back by itself.
y Then simply close the lever until it snaps back in place which as a
result will slide the carrier completely back in.
The disk carrier of the replaced disk should be level with the
others of the array.
With this the replacement of the hard disk is finished. After several minutes the replaced hard disk will be automatically recognized by the system. Then the rebuild of the data will be initiated on its own. When the
system has finished the rebuild, the DVS system will be fully operational
again.
During a rebuild real-time processes may not be possible. It is
recommended to restrict accesses to the hard disk array until
the rebuild is finished.
A rebuild takes several hours. It is strongly recommended to
avoid accesses to the disk array during this time, otherwise it
may take considerably longer.
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Maintenance
5.2 Opening and Closing the Casing
Some tasks described in this manual require an opening of the system’s
casing and the closing of it afterwards once the intended work is finished. Both tasks will be explained in this section.
5.2.1 Opening the Casing
To open the casing of the DVS system perform the following:
The system your are working on operates with voltages
that can be hazardous to your health. Never work on the
system or access its interior with the power cable(s) being
plugged in. Make sure the power supply is disconnected
from the components you intend to work on.
The system must be operated only with the chassis’ cover installed to ensure proper cooling.
1
y Shut down the system as described in section “Shutting Down the
System” on page 4-3.
2
y Disconnect all power cords from the system.
3
y Press the two buttons at the top of the system (1) and move the
cover towards the rear of the system (2).
1
4
2
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Figure 5-3: Removal of the cover of the casing
Once the cover is slid backward, it can be taken off the system.
5.2.2 Closing the Casing
After finishing your task at hand you have to close the casing of the
DVS system again. For this perform the following:
y Simply put the cover back on and slide it into place until it locks.
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SpycerBox Ultra Hardware Guide
y Afterwards reconnect the power cords.
With this the task of closing the casing is finished and you can turn the
system back on at any time.
5.3 Fan Maintenance
To cool the many hard disks installed in the system as well as the other
electronic parts (e.g. the motherboard), the system is equipped with
several fans that can be exchanged in case of a failure easily. This section describes what to do if a fan failure takes place.
When a fan failure occurs, you will be notified by a lit alarm LED and
the sounding of an alarm buzzer of the system. The alarm can be
switched mute with the mute button at the front of the system (see section “Operation Items” on page 2-7). Then you have to do the following to exchange the failed fan:
An alarm can be caused by a number of reasons. Please refer
to section “Troubleshooting” on page A-2 first for further details about what to do in case of an alarm.
The system your are working on operates with voltages
that can be hazardous to your health. Never work on the
system or access its interior with the power cable(s) being
plugged in. Make sure the power supply is disconnected
from the components you intend to work on.
Maintenance inside the system should only be performed
by personnel qualified for handling and testing electrical
equipment.
Computer hardware contains components that are sensitive
to electrostatic discharge. If you touch them without precautionary measures, they can be destroyed. Use a wrist strap
connected to ground when accessing electronic parts and
take care of grounding the system. Avoid touching the internal components of the computer system.
y Open the casing of the system as described in section “Opening the
Casing” on page 5-7.
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Maintenance
With the casing of the system open, you can now test the fans. For this
you have to plug in the power supply again.
Testing the fans is possible only with an opened casing
and the power turned back on.
Once the power cables are plugged in again do not touch
anything else than the external power cords or the power
switch at the front of the system. Under no circumstances
reach inside the system.
After testing the fans switch off the power and disconnect
the power cables immediately.
y Reconnect the power cords.
y Press the power switch to turn on the system.
y Observe the fans and memorize the failed one (the fan not revolving is the broken one).
1
y Press the power switch until the system turns off.
y After this disconnect the power cables once again.
With the broken fan identified you can replace it. For this perform the
following:
2
y Press the latch of the respective fan module towards the front of
the system (1).
3
y With the locking mechanism released pull the fan module up and
out of the system (2).
4
5
1
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SpycerBox Ultra
Figure 5-4: Removal of fan module
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SpycerBox Ultra Hardware Guide
This will sever the connection of the fan to the system.
y Unscrew the finger protection grille from the broken fan and afterwards screw off the fan from the fan bracket.
y Replace the broken fan with a new one and reassemble the fan
module: Screw the fan to the fan bracket and afterwards the finger
protection grille to the fan.
Only use original manufacturer spare parts. Other spare
parts might damage your system.
y Re-insert the repaired fan module into the system.
See to it that the fan module plugs properly into the system’s
fan interface and that, when completely inserted, the locking mechanism snaps back into its locked position.
y Next close the casing of the system as described in section “Closing
the Casing” on page 5-7.
With the last step finished you have successfully replaced the defective
fan module. Once the system is turned on, no alarm should be sounded
anymore.
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Maintenance
5.4 Controller Maintenance
During the service life of the DVS system you may have to exchange a
RAID controller (see section “Introduction to RAID” on page 5-2). It
may be indicated, for example, if a disk set (RAID pack) cannot be accessed anymore. This section describes how to exchange a RAID controller.
Before exchanging a RAID controller contact the DVS service
department.
The system your are working on operates with voltages
that can be hazardous to your health. Never work on the
system or access its interior with the power cable(s) being
plugged in. Make sure the power supply is disconnected
from the components you intend to work on.
Maintenance inside the system should only be performed
by personnel qualified for handling and testing electrical
equipment.
Computer hardware contains components that are sensitive
to electrostatic discharge. If you touch them without precautionary measures, they can be destroyed. Use a wrist strap
connected to ground when accessing electronic parts and
take care of grounding the system. Avoid touching the internal components of the computer system.
y Identify the controller or disk set that causes the problem, for example, by consulting the RAID software manager.
y Then, open the casing of the system as described in section “Opening the Casing” on page 5-7.
To reach the RAID controllers you may have to remove an
air duct which is fastened to the system with several screws.
y On the defective controller memorize the order of the cables that
are connected to it. To make this easy the cables are numbered.
y Disconnect the cables connected to the controller.
y Remove the defective controller from the system and in its place
install a new one.
Only use original manufacturer spare parts. Other spare
parts might damage your system.
The controller must have the same firmware installed as the
other controllers.
y Connect the cables to the controller again in the same manner as
they were on the old controller.
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y Next close the casing of the system as described in section “Closing
the Casing” on page 5-7.
With the last step finished you have successfully replaced the defective
RAID controller. Now, you have to integrate the new controller in the
existing configuration:
y Turn on the system as described in section “Starting the System” on
page 4-1.
After the initial booting you will see something like the following on the
screen:
Following foreign Arrays are found:
Array#<x>-RAID-<y>
Press <Enter> to accept the current configuration
Press <CTRL-A> to enter RAID Configuration Utility
Press <CTRL-H> to Pause Configuration Messages
(Default is not to accept if no valid key pressed in 30
seconds)
y Press [Enter] on the keyboard to accept the configuration detected
by the system:
<Enter> pressed: The current configuration is accepted
After this the newly installed RAID controller automatically initiates a
verify of the connected hard disks which may take some time. When
finished, the system will continue its booting procedure until the operating system is fully loaded. You may then continue your work with the
system.
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Maintenance
5.5 Power Supply Maintenance
The redundant power supply provides the system with power. It is a reliable and enduring part of the system because it consists of several independent power supply units: Even if one fails the others will still offer
enough power to keep the system working.
The system can be operated with one power supply unit out
of order. However, if another one fails, a continued operation
of the system cannot be guaranteed. Therefore, it is recommended to change a failed power supply unit immediately.
When a power supply unit failure occurs, you will be notified by a lit
alarm LED and the sounding of an alarm buzzer of the system. The
alarm can be switched mute with the mute button at the front of the
system (see section “Operation Items” on page 2-7).
An alarm can be caused by a number of reasons. Please refer
to section “Troubleshooting” on page A-2 first for further details about what to do in case of an alarm.
Compared to other alarms sounded by the system the alarm
buzzer of the power supply is relatively faint. In a loud environment it may be drowned by other noises. When operating the
DVS system in a loud environment, it is recommended to check
the state of the alarm LED (see section “Operation Items” on
page 2-7) at regular intervals.
Each power supply unit in the DVS system is hot-swappable, so you can
safely replace it with the system running. Follow these steps to replace
a power supply unit:
For an overview of a power supply unit see section “Power
Supply” on page 2-14.
y Take a look at the power supply at the rear of the system and
examine the LEDs of the units. The LED of the malfunctioning
power supply unit should be extinguished.
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y Next unplug the power cord from this power supply unit.
y Unscrew the security screw of the latch.
y Take the handle of the respective unit and press the unit’s latch to
the left to unlock it.
y Then pull the unit at its handle out of the power supply.
Do not reach inside the system when removing a power
supply unit or when the unit is out of the system.
y Change the power supply unit against a new and operable one.
5-13
SpycerBox Ultra Hardware Guide
y Slide the new unit into the power supply until it clicks into place.
Only use original manufacturer spare parts. Other spare
parts might damage your system.
When completely inserted please observe that the latch is
truly in place and locking the unit.
y Tighten the security screw of the latch again.
y Connect the power source (power cord) to the newly installed
power supply unit.
y After that check the LED indicating the status of the power supply
unit: If it is lit up in green, the unit is working properly.
With this the power supply unit has been replaced successfully.
5-14
Maintenance
5.6 Using the DVS Recovery Disc
DVS delivers with each system a recovery disc that can be used to restore the operating system on the system hard disk back to its manufacturing state. It is a bootable CD/DVD that will launch a Live Linux
which in turn will restore the system hard disk.
The following describes the steps to make a successful recovery of the
system hard disk:
y If appropriate, disconnect all Fibre Channel cables from the system.
y Insert the DVS recovery disc into the CD/DVD drive of your DVS
system and (re-)start the system.
This will boot from the recovery disc and the DVS recovery environment (autoscript) will be loaded.
To complete the loading of the DVS recovery environment
some user entries are required. For this follow the instructions
given on the screen or just press [Enter] on your keyboard each
time.
The loading of the environment and the recovery process itself
will both try to initialize hardware that may not be present on
your system. Any error messages displayed during loading/initialization, e.g. Failed or Warning, can be disregarded. The
recovery process should work nonetheless.
Once the loading is finished, you will see something like the following
on the screen:
RESTORING A PREVIOUS SYSTEM IMAGE FROM THIS DVD
...............................................
1
2
3
4
5
A
!!! WARNING !!!
Restoring the image will DELETE ALL DATA from your system
disk
Enter “yes” to continue
y To continue with the restoration type in yes and then press [Enter].
To abort the recovery of the system disk at this point enter
no instead.
Afterwards the target device as well as the image that will be used for
the restoration will be detailed on the screen.
y Press [Enter] on your keyboard to continue.
The DVS recovery environment will now start the program Partimage
which will perform the actual restoration.
y To start the recovery follow the instructions given on the screen.
5-15
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SpycerBox Ultra Hardware Guide
The program Partimage will then start the recovery process of the system hard disk and its progress will be indicated with a progress bar on
the screen.
The recovery process may take some time.
If during the recovery process the screen turns black, press
[Space] to get it back again.
When the system has finished the recovery, you will be notified about
this:
Operation successfully finished
y Then press [Enter] which will terminate the program Partimage.
After this the DVS recovery environment continues with its script and
you will be notified again:
Restore complete [Press Enter]
y Next press [Enter] to finish the script, and then once more to continue with the termination of the live operating system.
When the termination is concluded, you will be returned to the root
command prompt (/root %) where you can enter either reboot or
poweroff to reboot or turn off the system:
y Enter the respective command, then press [Enter] and wait until the
monitor turns black.
y Remove the DVS recovery disc from the CD/DVD drive.
After this the recovery procedure is complete and the system hard disk
has been restored to its manufacturing state. The next time the DVS
system is started, it will load the restored operating system.
5-16
Maintenance
5.7 Removal of the Faceplate
The faceplate of the system can be removed, for example, for transports. For this perform the following:
The system must be operated only with the faceplate installed
to ensure electromagnetic compatibility.
y Lift the faceplate of the system (see section “Faceplate” on
page 2-4).
Beneath it you will see a cable with a jack connection that supplies the
DVS logo of the faceplate with power.
y Unplug the jack connection.
y Next hold tight the faceplate and remove the hinge wires as indicated in the following figure:
1
hinge wire
2
1
3
2
4
5
A
Figure 5-5: Removing the hinge wires
Afterwards the faceplate can be taken off.
To reassemble the faceplate reverse the above steps.
5-17
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SpycerBox Ultra Hardware Guide
5-18
Appendix
A
This chapter first gives some hints how to resolve irregularities during
operation. After that technical data and general information about the
DVS system are provided.
1
2
3
4
5
A
I
A-1
SpycerBox Ultra Hardware Guide
A.1 Troubleshooting
The table below lists some errors that may occur during the operation
of the DVS system and details how to resolve them. If you experience
trouble that cannot be resolved with the solutions described here or in
chapter “Maintenance” on page 5-1, please contact your local vendor
or DVS directly.
Error
Accesses to the main
storage are slow.
An alarm is sounded
and the alarm LED is
lit. The alarm can be
switched mute with
the mute button.
A-2
Cause
Solution
The data storage is
too full.
It is recommended to use only 85 to
90 % of the overall hard disk capacity. If the storage is too full, delete
some of your data.
One or more hard
disks of the hard disk
array are worn.
Try to identify the worn disk and replace it as described in section “Hard
Disk Maintenance” on page 5-2.
Configurations of the
system or its network
ports have been altered.
Contact your local system and network administrator and try to reconfigure the network connections of
the system. If this is not successful
contact the DVS service department.
A RAID controller is
defective.
If you can rule out the above mentioned causes, a RAID controller may
be defective. Before attempting to
exchange a RAID controller (see section “Controller Maintenance” on
page 5-11) contact the DVS service
department.
One of the power
supply units has been
disconnected from
power during operation.
Check the LEDs of the power supply
units. If one is extinguished, this unit
may be disconnected from power.
Examine the power cord of the unit.
See to it that it is in good technical
order, correctly plugged in at both
ends and that the mains current is
operating properly.
One of the power
supply units has
failed.
Check the LEDs of the power supply
units. If one is extinguished and you
can rule out the above mentioned
cause, a power supply unit has
failed. Replace the broken unit as
described in section “Power Supply
Maintenance” on page 5-13.
Appendix
Error
An alarm is sounded
and the alarm LED is
off. The alarm cannot
be switched mute
with the mute button.
Cause
Solution
A fan has failed.
Check the LEDs of the power supply
units. If all are green, shut down the
system (see section “Shutting Down
the System” on page 4-3) and check
whether a fan has failed (see section
“Fan Maintenance” on page 5-8). If
necessary replace the broken module as described in the same section.
The system is overheated.
If you can rule out the above mentioned causes, the alarm must be
due to overheating. An overheating
rarely occurs, and then most likely
caused by too much dirt accumulated at the ventilation holes. Shut
down the system immediately (see
section “Shutting Down the System” on page 4-3). Afterwards
open the casing as described in section “Opening the Casing” on
page 5-7 and clean all ventilation
holes. When finished, reassemble
the system (see section “Closing the
Casing” on page 5-7) and start it. In
case the problem persists, contact
the DVS service department.
A hard disk or a hard
disk carrier got loose/
jammed (e.g. after
transport) or is not
mounted correctly.
OR
At start-up the system is not able to initialize a disk set.
Shut down the system as described
in section “Shutting Down the System” on page 4-3. Then perform
the following: Pull all disk carriers
partially out of the chassis and afterwards install them again. See to it
that they are pulled out and reassembled correctly as described in
section “Replacing a Hard Disk” on
page 5-4. After that start the system
again.
A hard disk of the
Replace the defective disk as exhard disk array is de- plained in section “Hard Disk Mainfective.
tenance” on page 5-2.
A RAID controller is
defective.
If you can rule out the above mentioned causes, a RAID controller may
be defective. Before attempting to
exchange a RAID controller (see section “Controller Maintenance” on
page 5-11) contact the DVS service
department.
A-3
1
2
3
4
5
A
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SpycerBox Ultra Hardware Guide
A.2 Technical Data
This section provides technical data of the SpycerBox Ultra.
When installing the DVS system in a rack, take care that
warmed up air is conducted to the rear of the rack and properly
vented away.
A.2.1 General Technical Data
The general technical data of the SpycerBox Ultra are as follows:
Weight
approx. 70 kg
Environment (also
during transport)
No exposure to heat
No exposure to strong electric or magnetic
fields
No vibrations/shocks allowed
Operating
temperature
Maximum:
Optimum:
10 - 30 °C (50 - 86 °F)
15 - 25 °C (59 - 77 °F)
Storage temperature 0 - 50 °C (32 - 122 °F)
Humidity
10 - 80 %, non-condensing at all times
Air
Dust-free
Power consumption max. 3000 W (primary)
nominal 1400 W (primary)
AC power
A-4
100 - 120 VAC, 220 - 240 VAC
Appendix
A.2.2 Dimensions
The following figure shows the dimensions of the DVS system. The
drawing already includes some space for connectors and plugs that can
protrude from the rear (’plug safety’ (l minus j), usually plus 150 mm).
However, this amount of space depends on the type of connectors
used.
l
k
j
720,10
688,10
660,10
f
e
d
480,60
i
h
455,30
56,00
25,30
49,00
side
g
plug
safety
rear
g
21,00
199,10
220,10
a b c
1
Figure A-1: Measured dimensions
a
220 mm
g
197 mm
b
199 mm
h
50 mm
c
21 mm
i
58 mm
d
25 mm
j
655 mm
e
455 mm
k
687 mm
f
480 mm
l
805 mm
2
3
4
5
A
I
A-5
SpycerBox Ultra Hardware Guide
A.3 Packing Instructions
The following describes the best way to pack a DVS system.
Keep the original packing and use it in case of transportation.
Otherwise the warranty will be void.
In any other case, if you do not have the original packing anymore, use a similar structured packing for transportation. DVS
cannot be held liable for damages due to transportation.
Fragile. Avoid shocks or vibrations. For longer distances use a
lifting truck.
Keep dry.
Figure 1:
Figure 2:
a)
Box A
Rear
Front
Video System
b)
Box A
Box A
c)
Box A
A-6
Appendix
Figure 3:
Figure 4:
Box A
Box B
1
Box B
2
Figure 5:
a)
3
b)
4
5
Box B
Box B
A
I
c)
Box B
A-7
SpycerBox Ultra Hardware Guide
A.4 Conformity Declarations
The SpycerBox Ultra has been tested according to the applying national
and international directives and regulations. The following states further information about the compliances and conformities.
A.4.1 RoHS Compliance
The EU directive 2002/95/EC ’Restriction of Hazardous Substances
(RoHS)’ prohibits the use of certain substances in electrical and electronic equipment. The SpycerBox Ultra devices are manufactured in
compliance with this directive.
A.4.2 EC Declaration of Conformity (CE Marking)
DVS Digital Video Systems AG herewith declares that the following
product(s) according to the provisions of the mentioned EC Directives –
including their relevant revisions at the time of this declaration – is (are)
in conformity with the detailed standards or other normative documents:
SpycerBox Ultra
EC Directives:
– EMC Directive 2004/108/EC
– Low-Voltage Directive 2006/95/EC
Applied Harmonized Standards:
–
–
–
–
–
–
–
–
–
–
–
EN 55022
EN 55024
IEC 61000-3-2
IEC 61000-3-3
IEC 61000-4-2
IEC 61000-4-3
IEC 61000-4-4
IEC 61000-4-5
IEC 61000-4-6
IEC 61000-4-8
IEC 61000-4-11
A.4.3 FCC Compliance Statement
DVS Digital Video Systems AG herewith declares that the following
equipment has been tested according to the applying valid FCC regulations:
– SpycerBox Ultra
A-8
Appendix
FCC Notice
This equipment has been tested and found to comply with the limits for
a Class A digital device, pursuant to Part 15 of the FCC Rules. These
limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency
energy and, if not installed and used in accordance with the instruction
manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful
interference in which case the user will be required to correct the interference at his own expense.
Note: Connecting this device to peripheral devices that do not comply
with Class A requirements or using an unshielded peripheral data cable
could also result in harmful interference to radio or television reception.
The user is cautioned that any changes or modifications not expressly
approved by the party responsible for compliance could void the user’s
authority to operate this equipment. To ensure that the use of this product does not contribute to interference, it is necessary to use shielded
I/O cables.
1
2
3
4
5
A
I
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SpycerBox Ultra Hardware Guide
A-10
I
Index
A-C
accessing the hard disk array ........... 2-5
activity of hard disks 2-2, 2-4, 2-7, 2-12
alarm .................................... 2-8, A-2
fan .......................................... 5-8
hard disk failure ................ 5-3, A-3
LED .................2-8, 5-8, 5-13, A-2
overheating .............................A-3
power supply unit failure ......... 5-13
RAID controller ................. 5-3, A-3
ATX connector panel .............2-9, 2-12
backup solution .............................. 1-1
battery backup ....................2-10, 2-16
casing
close ....................................... 5-7
location of battery backup ....... 2-16
open ....................................... 5-7
chapter overview ............................ 1-2
closing of casing ............................. 5-7
COM port ................................... 2-12
configuration ................................. 4-2
conformity declaration ............ 1-6, A-8
connectors
ATX connector panel ........2-9, 2-12
slot panels .....................2-10, 2-13
USB ........................................ 2-8
conventions (typographical) ............. 1-3
D-F
data loss ..................... 2-6, 2-10, 2-16
data protection .............................. 5-2
declaration of conformity ........ 1-6, A-8
dimensions ....................................A-5
disk activity LED
disk carrier ......................2-7, 2-12
HDD LEDs ............................... 2-4
disk array
see hard disk array
disk carrier .............2-6, 2-7, 2-11, 5-4
key lock ................................. 2-11
overview .........................2-6, 2-11
disk power LED (disk carrier) ...2-7, 2-11
disk set (RAID pack) ........................ 5-2
DVD drive ..............................2-2, 2-3
eject ........................................ 2-3
emergency eject ........................ 2-3
tray ......................................... 2-3
DVS Configuration Tool .................. 4-2
DVS logo (faceplate) ................2-5, 2-8
DVS Web Utility ............................. 4-2
eject (DVD drive) ............................ 2-3
emergency eject (DVD drive) ........... 2-3
environmental conditions ........ 1-5, A-4
Ethernet .............................2-13, 2-14
exchanging
fan .......................................... 5-8
hard disk .................................. 5-4
power supply unit ................... 5-13
RAID controller ....................... 5-11
faceplate ................................2-3, 2-4
DVS logo ..........................2-5, 2-8
lift ........................................... 2-5
removal ................................. 5-17
fan failure ...................................... 5-8
fan module .................................... 5-9
fast shut down ............................... 4-3
Fibre Channel ............................... 2-14
configuration ............................ 4-2
file server ....................................... 1-1
FireWire ...................................... 2-14
front overview ................................ 2-2
G-I
Gigabit Ethernet ........................... 2-14
I-1
1
2
3
4
5
A
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SpycerBox Ultra Hardware Guide
graphic card ................................. 2-14
guarantee ...................................... 1-6
handle ........................................ 2-15
hard disk array ........................2-3, 2-6
access ...................................... 2-5
hard disk(s) .................................... 2-6
activity ............ 2-2, 2-4, 2-7, 2-12
assembly .................................. 5-6
disk power LED ...............2-7, 2-11
disk set (RAID pack) .................. 5-2
failure ...................................... 5-2
rebuilding failed disk ................. 5-6
removal ................................... 5-4
replace .............................5-4, 5-5
status .............. 2-2, 2-4, 2-7, 2-12
system/metadata .............2-10, 5-2
HDD LEDs ..................................... 2-2
hinge ...................................2-5, 5-17
important notes ......................1-6, 1-7
InfiniBand .............................2-14, 4-2
initiator settings ............................. 4-2
installation ..................................... 3-1
network ................................... 3-2
instructions
installation ............................... 3-1
maintenance ............................ 5-1
operation ................................. 4-1
packing ...................................A-6
safety ...................................... 1-4
IP address ...................................... 4-2
J-L
key lock ...................................... 2-11
keyboard ..............................2-12, 3-1
LAN .....................................2-8, 2-13
latch ........................................... 2-15
LEDs
alarm ...............2-8, 5-8, 5-13, A-2
disk activity ............. 2-4, 2-7, 2-12
disk power ......................2-7, 2-11
HDD ............... 2-2, 2-4, 2-7, 2-12
LAN ........................................ 2-8
power supply ................2-15, 5-13
lever (disk carrier) ..................2-7, 2-11
Linux ............................................ 1-1
locking a disk carrier ..................... 2-11
log files ......................................... 4-2
M-O
magnets ........................................ 2-5
I-2
main storage ..................................2-6
metadata HDD ..................... 2-10, 5-2
monitor ............................... 2-14, 3-1
mouse ................................. 2-12, 3-1
mute button .. 2-8, 5-8, 5-13, A-2, A-3
NAS solution ..................................1-1
network .......................................2-13
connection ..................... 2-8, 2-13
connection possibilities .............2-13
connection status ......................2-8
installation ................................3-2
notes (important) .................... 1-6, 1-7
opener (disk carrier) .............. 2-7, 2-11
opening of casing ...........................5-7
operating system .................. 1-1, 2-10
operation items ...................... 2-3, 2-7
overheating .................................. A-3
overview ........................................2-1
chapters ...................................1-2
disk carrier ...................... 2-6, 2-11
front ........................................2-2
power supply unit ...................2-14
rear .........................................2-9
P-R
packing instructions ....................... A-6
parity information (RAID) ........ 5-2, 5-3
power ...........................................2-8
on/off status ............................2-5
switch .............................. 2-8, 4-1
power cable socket .......................2-15
power supply ...............................2-10
handle ...................................2-15
latch ......................................2-15
LED .......................................2-15
overview of one unit ...............2-14
power cable socket ..................2-15
status of unit ................ 2-14, 2-15
unit failure ..............................5-13
power switch ......................... 2-8, 4-1
proxy .................................... 1-1, 2-6
RAID ............................ 2-6, 2-10, 5-2
controller ................ 2-16, 5-2, 5-3
controller exchange .................5-11
disk set (RAID pack) ..................5-2
parity information ............. 5-2, 5-3
rebuilding failed disk ..................5-6
rear overview .................................2-9
reboot ...........................................4-2
rebuilding failed disk .......................5-6
removal of the faceplate ................5-17
Index
replacing a hard disk ....................... 5-4
reset button ................................... 2-8
RS-232 ....................................... 2-12
S-T
safety instructions .......................... 1-4
shutting down ........................4-2, 4-3
fast shut down ......................... 4-3
slot panel connectors ...........2-10, 2-13
software ........................................ 1-1
Spycer ........................................... 1-1
SpycerBox ..................................... 1-1
configuration ........................... 4-2
installation ............................... 3-1
log files .................................... 4-2
main storage ............................ 2-6
metadata ........................2-10, 5-2
operating system .............1-1, 2-10
reboot ..................................... 4-2
shut down ........................4-2, 4-3
software .................................. 1-1
start ........................................ 4-1
storage capacity ....................... 1-1
technical data ........................... A-4
starting ......................................... 4-1
status
of disk power ..................2-7, 2-11
of hard disks .....2-2, 2-4, 2-7, 2-12
of network connection ............... 2-8
of power supply unit ......2-14, 2-15
of power-on/-off ...................... 2-5
storage capacity ............................. 1-1
stripe set ........................................ 5-2
system disk array ............................ 2-9
system HDD ................. 2-6, 2-10, 5-2
system reset ................................... 2-8
system/metadata HDD ...........2-10, 5-2
target group .................................. 1-3
target settings ................................ 4-2
technical data .................................A-4
dimensions ...............................A-5
general ....................................A-4
transportation ........................ 1-5, A-6
tray (DVD drive) ............................. 2-3
troubleshooting ...................... 4-2, A-2
typographical conventions ............... 1-3
1
2
U-Z
USB connectors .....................2-8, 2-12
warranty ........................................ 1-6
workflow ....................................... 3-2
3
4
5
A
I
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SpycerBox Ultra Hardware Guide
I-4
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