Hitachi Projector - Hitachi America, Ltd.

Hitachi Projector - Hitachi America, Ltd.
HITACHI MULTIMEDIA LONG LIFE LCD PROJECTOR
LIMITED WARRANTY
THIS LIMITED WARRANTY SETS FORTH CERTAIN RIGHTS,
EXCEPTIONS, DISCLAIMERS AND EXCLUSIONS APPLICABLE
TO SPECIFIED HITACHI LONG LIFE LCD PROJECTOR MODELS.
PLEASE READ THIS DOCUMENT CAREFULLY.
1. Limited Warranty. Hitachi America, Ltd. (“Hitachi”) warrants to original end user
purchasers only (“End Users”) who reside in the geographical territories specified in 5.
Table 1 below (the “Territories”) that this Hitachi long life LCD projector product (the
“Projector”) and the accessories, lamps and optical assemblies incorporated into or
accompanying such Projector (each, a “Component”), will be free from defects in
materials and workmanship during the applicable Limited Warranty Periods specified in
Table 1 below subject to the terms, conditions, exceptions, exclusions and disclaimers
set forth herein. The applicable Limited Warranty Periods for the Projector and its
Components begin on the date the End User originally purchases the Projector from an
authorized Hitachi dealer located in the Territories. This Limited Warranty extends to the
End User only and cannot be transferred to another individual or organization.
2. Exceptions to Limited Warranty. The following items are exceptions to this
Limited Warranty:
a. Accessories referenced in Table 1 below include Projector accessory parts only and
the Limited Warranty Period for such Projector accessories will be effective only for
the Accessory Warranty Period specified in Table 1 below. Batteries included or
required in Projector accessories are specifically excluded from coverage under this
Limited Warranty.
b. The duration of the Limited Warranty for the Projector’s lamp is specified in Table 1
below.
c. The Limited Warranty period for the Projector’s Optical Assembly, which includes the
Dichroic Optics Unit and the Lens / Prism Assembly, is effective only during the
Optical Assembly Warranty Period specified in Table 1 below. If, within the Optical
Assembly Warranty Period, the Optical Assembly requires replacement or otherwise
qualifies for coverage, but the applicable Projector has exceeded the maximum
hours of use specified in Table 1 below, Hitachi will cover the cost of labor, but not
the cost of parts that require replacement.
d. Except as provided in Section 2(b) above and Section 5 below with respect to
Projector lamps, all repaired and/or replaced Projectors and/or Components shall be
warranted only for the remainder of the original Limited Warranty Period specified
for such Projectors and/or Components in Table 1 below.
e. In certain Projectors, black or very dark signals may be reproduced with some
non-black hues. This color reproduction phenomenon is normal, does not
indicate a malfunction, and is not a warranted defect.
f. In certain Projectors, the infrared remote may not work properly or may work only
intermittently as a result of interference from fluorescent light ballasts or fixtures
or usage in high brightness environments.
Warranty Claims, Product Return Procedures and Remedies. In the
unlikely event that a Projector or Component thereof is believed to be defective
during the applicable Limited Warranty Period, the End User should call 1-800HITACHI. THE END USER MUST PRESENT A VALID PROOF OF PURCHASE IN
ORDER TO MAKE A CLAIM UNDER THIS LIMITED WARRANTY. To prevent
damage during shipping, Projectors or Components returned for service must be
securely packaged in the original shipping container or equivalently secure
packaging. Projectors or Components must be returned with shipping charges prepaid and accompanied by a copy of the End User’s proof of purchase. Damage
resulting from End User’s failure to securely package returned Projectors or
Components will void all applicable warranties. Hitachi shall not be liable under any
circumstances for any damage to or loss of any Projector or Component during
shipping or transit and recommends that End Users procure appropriate shipping
insurance. Hitachi reserves the right to require the End User to return the Projector
and/or Component (including, without limitation, any failed Projector lamp) that is the
subject of the Limited Warranty claim to Hitachi as a precondition to furnishing a
repair or replacement of such Projector and/or Component. Upon receipt of any
such Projector or Component, Hitachi will inspect such returned Projector or
Component. If Hitachi confirms the existence of a defect covered by this Limited
Warranty, Hitachi will, at its sole option, either ship to End User the repaired
Projector or Component or replace the Projector or Component with a new or
reconditioned Projector or Component with comparable or greater specifications. If
Hitachi’s determines no appropriate replacement Projector or Component is
available, Hitachi may, at its sole discretion and option, take title to the Projector in
consideration of its issuance of a refund of the End User’s original purchase price for
the Projector. HITACHI’S ENTIRE LIABILITY AND END USER’S EXCLUSIVE
REMEDY FOR VALID WARRANTY CLAIMS SHALL BE AS STATED HEREIN. If
Hitachi repairs or replaces a Projector or Component under this Limited Warranty,
any products or parts replaced during the repair process shall become Hitachi’s
property. If Hitachi replaces a Projector or Component under this Limited Warranty,
or if Hitachi refunds End User’s original purchase price for the applicable Projector,
any Projector or Component returned to Hitachi as part of the process shall become
Hitachi’s property. Except to the extent otherwise expressly stated in this Limited
Warranty, all repaired or replaced Projectors or Components shall be warranted for
the remainder of the original Limited Warranty Period.
3. General Warranty Exclusions.
This Limited Warranty shall not apply and
Hitachi shall have no warranty obligations to the End User hereunder if in Hitachi’s
judgment:
a. The End User or any third party has modified, repaired or attempted to modify or
repair the Projector without obtaining Hitachi’s prior written authorization;
6. DISCLAIMERS OF ALL OTHER WARRANTIES.
HITACHI MAKES NO
b. The Projector’s identification markings have been removed, defaced or altered;
EXPRESS OR IMPLIED WARRANTY WITH RESPECT TO THE PROJECTOR OR
c. The Projector was damaged or malfunctions due to accident, disaster, abuse,
ANY COMPONENT THEREOF OTHER THAN AS EXPLICITLY SET FORTH IN
improper use, mishandling, mispackaging, shipping, exposure to dust and/or sm oke,
THIS LIMITED WARRANTY. NO HITACHI RESELLER, AGENT OR EMPLOYEE
or electrical shock and/or power surges;
IS AUTHORIZED TO MAKE ANY MODIFICATION, EXTENSION OR ADDITION TO
d. The Projector was not installed on a system configured as specified in the user’s
THIS LIMITED WARRANTY. UNLESS UNENFORCEABLE OR UNLAWFUL
manual or was otherwise improperly installed;
UNDER APPLICABLE LAW, HITACHI DISCLAIMS ALL IMPLIED WARRANTIES,
e. The Projector was subjected to operating conditions outside of the range specified in
INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF
the user’s manual or this Limited Warranty;
MERCHANTABILITY, NONINFRIGEMENT AND FITNESS FOR A PARTICULAR
f. The Projector was subjected to “Excessive Use,” which means that, on average, the
PURPOSE. SOME STATES DO NOT ALLOW LIMITATIONS OF IMPLIED
Projector was in use for more than 8 hours per day during the applicable Limited
WARRANTIES, SO THE FOREGOING LIMITATIONS MAY NOT APPLY TO YOU.
Warranty Period; or
NOTWITHSTANDING THE FOREGOING, IN THE EVENT ANY IMPLIED
g. The End User or any user of the Projector failed to follow the user’s manual,
WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR
including, without limitation, the manual’s instructions regarding the proper handling,
PURPOSE IS DEEMED TO APPLY TO THE PROJECTOR OR ANY COMPONENT
operation, service and/or maintenance of the Projector.
THEREOF, IT SHALL BE LIMITED TO THE DURATION OF THE APPLICABLE
LIMITED WARRANTY PERIOD SPECIFIED IN TABLE 1 BELOW.
4. Specific Warranty Exclusions. In addition, this Limited Warranty does not cover 7. LIMITATIONS ON LIABILITY; GOVERNING LAW. THE LIABILITY OF
HITACHI, IF ANY, FOR DAMAGES RELATING TO ANY ALLEGEDLY DEFECTIVE
normal wear and tear of the Projector, including, without limitation, image burn-in or
PROJECTOR UNDER TORT, CONTRACT OR ANY OTHER LEGAL THEORY
scratches or marks on the surface of the Projector’s lens and/or cabinet. Please also
SHALL BE LIMITED TO THE ACTUAL PRICE PAID FOR SUCH PRODUCT BY
note the following warranty disclaimers and exclusions:
THE END USER AND SHALL IN NO EVENT INCLUDE INCIDENTAL,
a. The specifications of the Projector may not meet, and are not warranted to satisfy,
CONSEQUENTIAL, SPECIAL OR INDIRECT DAMAGES OF ANY KIND,
the requirements of professional or high-end home theater applications.
INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR LOSS OF BUSINESS,
b. Some USB-based source/storage devices may not be recognized by the Projector
EVEN IF HITACHI IS AWARE OF THE POSSIBILITY OF SUCH DAMAGES.
for a variety of possible reasons, including, without limitation, data encryption, data
SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF
compression, HUB interfaced memory, non-compatible versions of the USB
INCIDENTAL, CONSEQUENTIAL, SPECIAL AND/OR INDIRECT DAMAGES, SO
standard, inappropriate class definition of memory, or otherwise.
THE FOREGOING LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. THIS
c. The wireless performance specifications of the Projector are defined based on
LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY
optimal operating conditions and configurations, and actual performance may vary
HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE. THIS LIMITED
depending on the characteristics of the applicable computer (both software and
WARRANTY CONFERS SPECIFIC LEGAL RIGHTS, INCLUDING CERTAIN
hardware), wireless / network performance and other such factors or variables.
OTHER RIGHTS THAT MAY VARY DEPENDING ON THE END USER’S
d. In certain Projectors, tiny dark pixels or bright pixels may continuously appear on the
JURISDICTION OF RESIDENCE. THIS LIMITED WARRANTY SHALL BE
image. This pixel phenomenon is normal, does not indicate a malfunction, and is not
GOVERNED BY AND CONSTRUED IN ACCORDANCE WITH THE LAWS OF THE
a warranted defect.
STATE OF THE END USER’S JURISDICATION OF RESIDENCE.
HIT 06/2017
TABLE 1
LIMITED WARRANTY PERIODS AND TERRITORIES
The Limited Warranty Periods in Table 1 below apply to the Projector model(s) and
components specified.
1. All Limited Warranty Periods below begin on the original date of purchase by the
End User as shown on the End User’s original product receipt or invoice.
2. “USA” refers to the fifty United States, the District of Columbia and Puerto Rico only,
not including any other U.S. territories, commonwealths, possessions or
protectorates.
Limited Warranty Publication Date: June 1, 2017
Territories: USA and CANADA
Long Life
Projector Model
Projector
Warranty
Period*
Accessory
Warranty
Period
Lamp
Warranty
Period* ^
CP-X25LWN
CP-WX30LWN
CP-X30LWN
3 years
60 days
5 years or
10,000 hours
of use,
whichever
occurs earlier
Optical
Assembly
Warranty
Period*
3 years
* Subject to the Excessive Use exclusion set forth in Section 3(f) of this Limited Warranty.
^ A Projector Lamp will be replaced under this Limited Warranty only if the Projector Lamp will not
turn on prior to the expiration of the Lamp Warranty Period. Functioning Projector Lamps that still
turn on during the Lamp Warranty Period will not be replaced or otherwise covered under this
Limited Warranty notwithstanding a decline or degradation in perceived brightness or any
measure of light output.
End User Support:
1-800-HITACHI
Technical Support Website:
www.hitachiserviceusa.com
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