homeowner manual - Fairmont Custom Homes

homeowner manual - Fairmont Custom Homes
Homeowner Manual
Congratulations on your decision to build a new home!
Fairmont Homes LP is proud to deliver this copy of our Homeowner Manual to you as part of the Purchase
Agreement materials for your new home:
Date: _________________________________________________________________
Community: ___________________________________________________________
Floor plan: ____________________________________________________________
Address: ______________________________________________________________
Legal: ________________________________________________________________
Please acknowledge for our records that you received this manual:
Date: _____________
Congratulations on your decision to purchase a new home from Fairmont Homes LP. We share your excitement
about your new residence.
Fairmont Homes LP designed this Homeowner Manual to assist you after the purchase of your home. The information presented here will answer many questions and prepare you for each step of the warranty process, creating a
pleasurable and simplified experience.
In addition to guiding you through the process of the warranty, this manual provides you with the maintenance
guidelines and a description of our limited warranty program.
Please take time to review this material and note the amount of detail we have provided. Your new home has received the same attention to detail.
If you need clarification or additional details about any of the topics discussed, please let us know. We are delighted
to welcome you as part of the Fairmont Homes LP family and are always ready to serve you.
Michael Pelletier
Homeowner Manual
Table of Contents
1. Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
2. Fairmont Homes LP Limited Warranty Guidelines . . . . . . . . . . . . . . . . . .
“Caring for your Home”
3. Warranty Service Summary & Emergency Numbers . . . . . . . . . . . . . . . . .
4. Warranty Service Request Form . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Thank you for purchasing a Fairmont Home. We have done our best to provide you with a low maintenance
home that will last a very long time. My hope is that we have earned the right to ask for your help in referring
Fairmont Homes. Our desire to maintain open communication with you extends after your move-in. As time
passes, if your housing needs change, we are ready at any time to build you another home. We also appreciate
your referrals. Our office is always happy to provide you with information about where we are currently building and the products we offer.
In an effort to improve the product and service we provide, we welcome your comments on how we've performed. We survey our customers after move-in. Our goal is to build the best home and the best customer relationship possible. Your feedback helps us reach that goal.
The following pages are suggestions, procedures, and tips for caring for your new home.
Contact Information
Michael Pelletier
Work: 713-539-0048
Fairmont Homes
2910 Commercial Ctr.
Suite #103-203
Katy, Texas 77494
Fairmont Homes LP Limited Warranty Guidelines
Caring for Your Home
Fairmont Homes LP has constructed your home with carefully selected materials and the effort of experienced
craftsmen and laborers under the supervision of our field personnel, with the administrative support of our office
personnel. Although this group works from detailed plans and specifications, no two homes are exactly alike. Each
one is unique; a home is one of the last hand-built products left in the world. Over time, each behaves differently.
Although quality materials and workmanship have been used in creating your home, similar to an automobile, it requires care from the first day. Regular homeowner maintenance is essential to providing a quality home for a lifetime. This section of our manual was assembled in to assist you in that effort.
Homeowner Use and Maintenance Guidelines
We are proud of the homes we build and the neighborhoods in which we build them. We strive to create lasting value. This is best achieved when you, as the homeowner, know and perform appropriate maintenance tasks. Periodic
maintenance is necessary because of normal wear and tear, the inherent characteristics of the materials used in your
home, and normal service required by the mechanical systems. Natural fluctuations in temperature and humidity also
affect your home, resulting in maintenance items. The natural and manufactured materials, the components interact
with each other and the environment.
We recognize that it is impossible to anticipate and describe every attention needed for good home care. We focused
on items that homeowners commonly ask about. The subjects are listed in alphabetical order to make finding answers to your questions convenient. Because we offer home buyers a variety of floor plans and optional features, this
manual may discuss components that are not present in your home.
You will find several checklists included in this manual. These cover fire prevention reminders, energy and water
conservation tips, suggestions for extended absences, appliance service information, home maintenance supplies list,
and a maintenance schedule. Again we make no claim that we have included every detail. We do believe we have
provided you with a good start, and we've allowed space for you to add your own notes to our checklists.
Prompt Attention
In addition to routine care, many times a minor maintenance attention provided immediately saves you a more serious, time-consuming, and sometimes costly repair later. Note also that neglecting routine maintenance can void
applicable limited warranty coverage on all or part of your home.
By caring for your new home attentively, you ensure uninterrupted warranty coverage as well as your enjoyment of
it for years. The attention provided by each homeowner contributes significantly to the overall desirability of the
Manufacturer Literature
Please take time to read the literature (warranties and use and care guides) provided by the manufacturers of consumer products and other items in your home. The information contained in that material is not repeated here. Although much of the information may be familiar to you, some points may differ significantly from homes you have
had in the past.
Fairmont Homes LP Limited Warranty Guidelines
We make every effort to keep the information in this manual current. However, if any detail in our discussion conflicts with the manufacturer's recommendations, you should follow the manufacturer's recommendations.
Activate specific manufacturer's warranties by completing and mailing any registration cards included with their materials. In some cases, manufacturer's warranties may extend beyond the first year and it is in your best interests to
know about such coverage’s.
While we strive to build a defect-free home, we are realistic enough to know that, with repeated use, an item in the
home may fail to perform as it should. When this occurs, we will make necessary corrections so the item meets our
warranty guidelines. In support of this commitment, Fairmont Homes LP provides you with a limited warranty.
Corrective Actions
In addition to the information contained in the limited warranty itself, this manual includes details about the criteria
we will use to evaluate concerns you report. The purpose is to let you know what our warranty commitment is for the
typical concerns that can come up in a new home. The manual describes the corrective action we will take in a many
common situations.
We Sometimes Break Our Own Rules–In You’re Favor
Our criteria for qualifying warranty repairs are based on typical industry practices in our region and meet or exceed
those practices. Please note that we reserve the right, at our discretion, to exceed these guidelines if common sense or
individual circumstances make that appropriate, without being obligated to exceed all guidelines to a similar degree
or for other homeowners whose circumstances are different.
We Sometimes Say No
With a product as complex as a home, different viewpoints regarding which tasks are homeowner maintenance responsibilities and which are Fairmont Homes LP warranty responsibilities are possible. If you request warranty service on a maintenance item, we will explain to you the steps you should take to care for the item. We are available to
answer your home-care questions during and after your warranty period. Providing normal maintenance for your
home is your job.
Warranty Specimen Provided for Your Review
You will receive the signed limited warranty document at your closing. We provide a specimen copy for your review
at the time you sign your purchase agreement. Please read through this information, as well as the service procedures
and guidelines discussed on the following pages. If you have any questions, please contact our warranty office.
Warranty Reporting Procedures
Providing warranty service for a new home is more complicated than for other products. When you purchased your
home, you’re actually purchased hundreds of items and the work of 35 to 50 independent trade contractors. With so
many details and people involved, a planned system is essential.
Our warranty service system is designed based on your written report of nonemergency items. This provides you
with the maximum protection and allows us to operate efficiently, thereby providing faster service to all homeown-
Fairmont Homes LP Limited Warranty Guidelines
ers. Emergency reports are the only service requests we accept by phone. Please put all nonemergency service requests in writing.
You are welcome to mail, fax, e-mail, or drop off your list in person at our main office. Keep a copy for your
records. This written system permits Fairmont Homes LP personnel to focus their time producing results for you and
following up. Experience has taught us that accuracy and efficiency suffer when we work outside this system and
sacrifice careful documentation.
We plan two standard warranty contacts with you. The first is 60 days after your closing and the second is at 11
months after closing. We also have emergency response procedures and have provided for miscellaneous warranty
requests between the standard 60-day and 11-month reports. Service for your appliances is handled differently and is
described in detail on the next page.
11-Month Report
Near the end of the eleventh month of your materials and workmanship warranty, you should submit a year-end report if you have any items to report. We will also be happy to discuss any maintenance questions you may have at
that time. Again, keep notations of items on a service request form. This is also the best time for you to request the
"one-time" repairs we offer on several components such as drywall.
Emergency Service
While emergency warranty situations are rare, when they occur, prompt response is essential. Begin by checking
items you can check. Troubleshooting tips appear in this manual for several of your home's components:
Air conditioning
Heat system
Roof (leak)
Water heater
Please refer to the individual categories to review these hints; you will find them at the end of the corresponding sections. Often the appropriate action by you can solve a problem immediately or mitigate the situation until a technician arrives.
If your review of the troubleshooting tips fails to solve the problem, during business hours, call Fairmont Homes
LP's warranty office:
After hours, or on weekends or holidays, call the necessary trade contractor or utility company directly. Their phone
numbers are listed on the Emergency Phone Numbers sheet you receive at orientation. We suggest that you insert the
Emergency Phone Numbers sheet in this section of your homeowner manual or secure it inside a kitchen cabinet,
near your phone.
Our trade contractors or local utility companies provide emergency responses to the following conditions:
 Total loss of heat when the outside temperature is below 50 degrees F
 Total loss of electricity
 Total loss of water
Fairmont Homes LP Limited Warranty Guidelines
 Plumbing leak that requires the entire water supply to be shut off
 Gas leak
Note that if a service (gas, electricity, water) is out in an entire area, attention from the local utility company is
needed. Trade contractors are unable to help with such outages.
Air Conditioning. Understandably, if your air conditioner is not working, you want it fixed pronto. In a typical scenario, many other homeowners across our region will discover they too need service on their air conditioners on the
same hot day that you do. The trades who address these needs generally respond to calls on a first come, first served
basis. If your call for service comes during this time period, you may wait several days for a technician to arrive. For
this reason, we recommend that you operate your air conditioner as soon as warm temperatures begin. In this way, if
service is needed, you can avoid the rush and get a more satisfactory response.
Roof Leak. While we agree with homeowners that a roof leak is indeed an emergency, the reality is that repairs cannot safely or effectively be performed while the roof is wet. During business hours, contact our office with the information, take appropriate steps to mitigate damage, and we will follow up when conditions make repairs possible.
(See Roof for more details.)
Other Emergencies. In addition to emergency situations covered by our limited warranty, be prepared for other
kinds of emergencies. Post phone numbers for the fire department, police, paramedics, and poison control near
phones in your home. Have companies in mind in the event you need a locksmith, water extraction, glass breakage
repair, or sewer router service. If you are new to the area, neighbors may be able to recommend good service providers. Introduce your children to neighbors who might be available to help in an emergency if you are not home.
Other Warranty Service
If you wish to initiate nonemergency warranty service between the standard 60-day and 11-month report, you are
welcome to do so by sending in a service request form (we've included 3 copies of this form at the back of this manual) or simply by writing a letter that includes your name, address, phone numbers, and a list of your concerns.
Homeowners who want to arrange 60-day or 11-month warranty visits receive priority scheduling. We schedule appointments for miscellaneous requests on a first come, first served basis between the standard appointments. As a
result, service on miscellaneous requests may take a bit longer to address.
Kitchen Appliance Warranties
The manufacturers of kitchen appliances have asked to work directly with homeowners if any repairs are needed for
their products. Customer service phone numbers are listed in the use and care materials for each appliance. Be prepared to provide the model and serial number of the item and the closing date on your home. For your convenience,
we have included an Appliance Service information sheet among the other checklists in this manual.
Appliance warranties are generally for one year; refer to the literature provided by the manufacturer for complete
information. Remember to mail in any registration cards you receive with manufacturer materials. Being in the manufacturer's system assures that in the event of a recall the company can contact you and arrange to provide the
needed correction.
Fairmont Homes LP Limited Warranty Guidelines
Warranty Item Processing Procedures
When we receive a warranty service request, we may contact you for an inspection appointment. Warranty inspection appointments are available Monday through Friday, 7:00 a.m. to 4:00 p.m. We inspect the items listed in your
written request to confirm warranty coverage and determine appropriate action. Generally, reported items fall into
one of three categories:
1. Trade contractor item
2. In-house item
3. Home maintenance item
If a trade contractor or an in-house employee is required to perform repairs, we issue a warranty work order describing the situation to be addressed. If the item is home maintenance, we will review the maintenance steps with you
and offer whatever informational assistance we can. Occasionally the inspection step is unnecessary. In that case, we
issue the needed work orders and notify you that we have done so.
Help Us to Serve You
We can provide service faster and more accurately if we have all the necessary information. With your warranty request, please include:
 Your name, address, and the phone numbers where you can be reached during business hours.
 A complete description of the problem, for example, "guest bath—cold water line leaks under sink," rather
than "plumbing problem."
 Information about your availability or the best days or times to reach you. For instance, if calling you at work
is acceptable, let us know. Otherwise, we will use your home phone number. If you are usually home on
Thursday, mention that.
Access to Your Home
Fairmont Homes LP conducts inspections of interior warranty items only when an adult is available to accompany
our representative and point out the items you have listed. Both our in-house service technicians and those of our
trade’s contractors will likewise perform repairs only when an adult is available to admit them to your home. An
adult is a person 18 or older who has your authorization to admit service personnel and sign completed work orders.
We do not accept keys, nor will we permit our trade contractors to accept your key and work in your home without
an adult present. While we recognize that this means processing warranty service items may take longer, we believe
your peace of mind and security should be our first concern.
Exterior Items
Exterior items can usually be inspected and repaired without an adult present, provided access is available (for instance, no locked gate). However, we will contact you the day prior to any visit and let you know we will have
someone on your property. If you prefer to meet with us and discuss the item(s) in question, we are happy to arrange
an appointment to do that.
Fairmont Homes LP Limited Warranty Guidelines
Repair Appointments
Depending on the work needed, at the conclusion of the inspection appointment, the warranty manager will most
likely ask you to designate a work date-—a date a minimum of 10 days from the inspection date—for approved repairs to be made. This 10-day time frame allows us to notify appropriate trades people and arrange for most repairs
to occur on the same day.
Although on occasion work must occur in sequence and more than one work date might be needed, this system
works well in the majority of situations. Once work date appointments are set, we confirm them the day before and
our warranty manager follows up to confirm repairs are completed.
Inspection and Work Hours
Many homeowners ask whether evening and weekend appointment times are available. Fairmont Homes LP understands the desire for appointments outside normal business hours. We recognize the trend to services being available
"24/7" in many businesses. However, in investigating how such appointments could be arranged, we discovered
many factors that make extended service hours impractical.
 A significant portion of repairs requires daylight for proper execution. This applies to drywall, paint, and exterior work of almost any type.
 We also found that most of the 35 to 50 independent trade contractors who helped us build your home—
many of whom operate as small companies—were unable to work all week and also be available for extended hours. Therefore, the few repairs that could be performed in off-hours failed to eliminate the need for
repair appointments during normal hours.
 Administrative staff and supervisors would need to be available to answer questions. Having some personnel
work extended hours meant being short staffed during normal business hours.
 When we calculated the impact on wages and salaries for adding more personnel or compensating existing
personnel for working non-traditional hours, we found that this affected overhead, and consequently the prices for our homes.
Warranty hours will be as follows:
Administrative staff:
Inspection appointments:
Work appointments:
Monday through Friday, 8:00 a.m. until 5:00 p.m.
Monday through Friday, 7:00 a.m. until 4:00 p.m.
Monday through Friday, 7:00 a.m. until 4:00 p.m.
Evening and weekend appointments are reserved for emergency situations. We appreciate your understanding and
cooperation with these policies.
Fairmont Homes LP respects the pets that many homeowners count as members of their households. To prevent the
possibility of an animal getting injured or lost, or giving in to its natural curiosity about tools and materials used for
repairs, we ask that you restrict all animals to a comfortable location during any warranty visit, whether for inspection or warranty work. This policy is also for the protection of our employees and trades personnel. We have instructed Fairmont Homes LP and trades personnel to reschedule the appointment if pets have access to the work
Fairmont Homes LP Limited Warranty Guidelines
You’re Belongings
In all work that we perform for our homeowners we are concerned that their personal belongings be protected. When
warranty work is needed in your home, we ask that you remove vulnerable items or items that might make performing the repair difficult. Fairmont Homes LP and trade personnel will reschedule the repair appointment rather than
risk damaging your belongings.
We expect all personnel who work in your home to arrive with appropriate materials to cover the work area, protecting it from damage and catching the dust or scraps from the work being performed. Similarly, all personnel should
clean up the work area, removing whatever excess materials they brought in.
Repair personnel will routinely check the work area for any existing damage to surfaces. They will document any
scratches, chips, or other cosmetic damage prior to beginning repairs to avoid any later disagreement about how and
when such damage occurred.
Signatures on Work Orders
Signing a work order acknowledges that a technician worked in your home on the date shown and with regard to the
items listed. It does not negate any of your rights under the warranty nor does it release us from any confirmed warranty obligation. If you prefer not to sign the work order, the technician will note that, sign the work order and return
it to us for our records.
Our work order form includes a brief survey about the service provided. We appreciate your taking a moment to respond to the items listed and let us know your opinion. If you are dissatisfied with any service we provide, you can
note that on the work order or call the warranty office with your feedback. We will review your concerns and determine whether our requirements have been met. While complaints of this type are infrequent, about 50 percent of the
time we find the homeowner is correct and more attention is needed.
Completion Time
Regular review of outstanding work orders is part of our office routine. Checking with trades and homeowners alike,
we strive to identify the cause for delays and get all warranty work completed within an appropriate and reasonable
amount of time.
We intend to complete warranty work orders within 15 work days of the inspection unless you are unavailable for
access. If a back-ordered part or similar circumstance causes a delay, we will let you know. Likewise, when weather
conditions prevent the timely completion of exterior items, we track those items and follow up to ensure that they are
addressed when conditions are right. This can mean a wait of several months.
Missed Appointments
Good communication is one key to successful completion of warranty items. We strive to keep homeowners informed and to protect them from inconvenience. One of our challenges in this regard is when unexpected events
sometimes result in missed appointments.
If a Fairmont Homes LP employee or a trade person will be late, he or she should contact you as soon as the delay is
recognized, offering you a choice of a later time the same day or a completely different appointment. If you must
miss an appointment, we appreciate being alerted as soon as you realize your schedule has changed.
Fairmont Homes LP Limited Warranty Guidelines
Warranty Service Summary
The many details of warranty coverage can be confusing. We hope this summary of key points will help. If you do
not know whom to contact, call our warranty office and we will guide you.
Warranty Hours
 Inspection appointments:
 Work appointments:
Monday through Friday, 7:00 a.m. until 4:00 p.m.
Monday through Friday, 7:00 a.m. until 4:00 p.m.
Contact the manufacturer directly with model and serial number, closing date, and description of problem. Refer to
your Appliance Service information sheet.
First, check the troubleshooting tips under several individual headings in this manual. If those tips do not solve the
problem, during our business hours (Monday through Friday, 8:00 a.m. until 5:00 p.m.), call our warranty office:
After business hours or on weekends or holidays, contact the trade or appropriate utility company directly using the
emergency numbers you receive at your orientation.
Mail, fax, e-mail, or drop off your list of items at our warranty office. You will find warranty service request forms
at the end of this manual or you can request copies by calling our office.
Phone (713) 539-0048
Fax (713) 456-2246
Fairmont Homes LP
2910 Commercial Ctr. #103-203
Katy, TX 77494
Storm Damage or Other Natural Disaster
Contact your homeowner's insurance agent immediately. Contain damage as much as possible without endangering
yourself. In extreme situations, photograph the damage.
Fairmont Homes LP Limited Warranty Guidelines
Fire Prevention
Fire safety should be practiced by all family members. Awareness of potential dangers and preventive actions are
preferable to even the fastest response. Keep these hints in mind and add your own reminders in the space provided
on the next page.
Train Family Members
Ensure that all family members know what escape routes exist in your home.
Conduct a fire drill with family members.
Test the smoke detectors to assure they function and so that everyone recognizes the sound. Follow the manufacturer's directions for cleaning and servicing all of your smoke detectors.
As soon as possible, teach young children how and why to dial 911.
Have a general use fire extinguisher and instruct all family members in its location and use.
Teach children the safe use of appliances such as irons and toasters.
Practice Prevention
Store matches away from children and heat sources.
Avoid smoking in bed.
Avoid leaving small children home alone, even for a short time.
Maintain appliances in clean and safe working condition.
Avoid overloading electrical outlets.
Ensure that all electrical cords are in good repair.
Use correctly sized fuses.
Avoid having any flammable objects or materials near the stove.
Keep the range hood filter clean to prevent a buildup of grease.
Allow space for cooling around electrical equipment.
Unplug the iron when it is not in use. Do not leave an iron that is on unattended.
Use electric blankets with care, following manufacturer directions.
Store volatile materials (paint, gasoline for the lawn mower, and so on) in appropriate containers, away from
flames (such as pilot’s lights) or heat sources. Many trash collection services offer a means for you to dispose of hazardous items. Check with your service provider for details.
Keep the barbeque clear of flammable objects and materials.
If your home includes a gas fireplace follow all directions and do not leave the fireplace unattended when it
is on. If you have a wood burning fireplace:
Arrange for professional cleaning of the chimney at appropriate intervals.
Maintain the spark arrester on the chimney.
Never use liquid fire starters (such as for a charcoal barbeque) in an indoor fireplace.
Use a screen or glass doors when a fire is burning.
Confirm the fire is out before closing the flue.
Do not leave the fireplace unattended while a fire is burning.
During holidays, ensure that all cords and connections are in good condition and of appropriate capacity for
electrical decorations.
Fairmont Homes LP Limited Warranty Guidelines
If you decide to remodel or add onto your home, obtain a building permit and work with trained professionals. Ensure that all building department inspections occur and that the work complies with all applicable
codes. This also applies to installing a gas line for an outdoor barbeque, a gas fireplace, clothes dryer, and so
Your Additional Reminders and Notes:
Fairmont Homes LP Limited Warranty Guidelines
Extended Absences
Whether for a vacation, business travel, or other reasons, nearly all of us occasionally leave our homes for days or
weeks at a time. With some preparation, such absences can be managed uneventfully. Keep these guidelines in mind
and add additional reminders that are appropriate to your situation.
Plan in Advance
Ask a neighbor to keep an eye on the property. If possible, provide them with a way to reach you while you
are away.
If you will be gone an especially long time (over two weeks) consider arranging for a house sitter.
Arrange for someone to mow the lawn or shovel snow.
Notify local security personnel or police of the dates you will be away.
Stop mail, newspapers, and other deliveries.
Use lighting timers (available at hardware stores for $10 to $20).
Confirm that all insurance policies that cover your property and belongings are current and provide sufficient
Mark valuable items with identifying information. Consider whether you have irreplaceable items that should
be stored in a bank vault or security box.
As You Leave
Forward phone calls to a relative or close friend.
Unplug computers and other electronic devices that might be harmed in an electric storm.
Leave window coverings in their most typical positions.
Confirm that all doors and windows are locked and the deadbolts are engaged.
Shut off the main water supply. Set the thermostat on the water heater to "vacation" to save energy.
Store items such as your lawn mower, bicycles, or ladders in the garage.
Disengage the garage door opener (pull on the rope that hangs from the mechanism). Use the manufacturer's
lock to bolt the overhead door. Caution: Attempting to operate the garage door opener when the manufacturer's lock is bolted will burn out the motor of your opener. Upon your return, unlock the garage door first, and
then re-engage the motor (simply push the button to operate the opener and it will reconnect) to restore normal operation.
Leave a second car in the drive.
Summer: Turn your air conditioner fan to on. Set the thermostat to 78.
Winter: Set the thermostat to a minimum of 55. Leave doors on cabinets that contain plumbing lines open.
Leave room doors open as well. This allows heat to circulate.
Arm your security system, if applicable.
Fairmont Homes LP Limited Warranty Guidelines
Your Additional Reminders and Notes:
Energy and Water Conservation
Good planning and thoughtful everyday habits can save significant amounts of energy and water. In the process of
conserving, you also save money as an additional benefit. Keep these hints in mind as you select and use your
home's features:
Heating and Cooling
Maintain all your home's systems in clean and good working order to prevent inconvenience and maximize
efficiency. Arrange for a professional to service heat and air conditioning systems a minimum of once every
two years.
Keep filters clean or replace them regularly.
Learn how to use your day/night thermostat for comfort and efficient energy use.
If you have a zoned system (more than one furnace and separate controls) think through operating schedules
and temperature settings to maximize comfort and minimize energy consumption.
During cold days, open window coverings to allow the sun to warm your home. Close them when the sun
begins to set.
Limit use of your fireplace in extremely cold or windy weather when the chimney draft will draw room air
out at an extreme rate.
Fairmont Homes LP Limited Warranty Guidelines
During the winter, humidifying the air in your home allows the air to retain more heat and is a general health
benefit. Note: If condensation develops on your windows, you have taken a good thing too far and need to
lower the setting on the humidifier. Avoid use of the humidifier when you are using your air conditioner.
Ceiling fans cost little to operate and the moving air allows you to feel comfortable at temperatures several
degrees higher.
On hot days, close all windows and the window coverings on windows facing the sun to minimize solar heating and reduce demands on your air conditioner.
Whole house fans draw cool outside air into the home through open windows, often effectively creating a
comfortable temperature. Avoid running a whole house fan at the same time as air conditioning.
Plan landscaping elements that support efficient energy use:
 Deciduous trees provide shade during the summer and permit solar warming in winter.
 Evergreen trees and shrubs can create a windbreak and reduce heating costs.
 Position trees to shade the roof and still allow good air flow around the home.
 Plant shrubs and trees to shade the air conditioner without obstructing air flow around the
Keep the garage overhead doors closed.
Water and Water Heater
Set your water heater at 120 degrees if your dishwasher has a water booster heater. If not, set the water heater
at 140 degrees.
Follow the steps outlined in the manufacturer's directions for draining water from your water heater in order
to remove accumulated hard-water scale that builds up inside the tank. Timing will depend on the nature of
your water supply.
Correct plumbing leaks, running toilets, or dripping faucets ASAP.
Keep aerators clean.
If you have a swimming pool, consider using solar heating power.
In selecting your home's appliances, compare the information on the (yellow and black) Energy Guide sticker. Sometimes spending a bit more up front can reduce operating costs over the life of the appliance, conserving energy at the same time.
Use cold water when operating your disposal. This not only saves hot water you pay to heat, it preserves the
disposal motor.
When baking, preheat your oven just five minutes before you use it. When possible, bake several items at the
same time or at least consecutively. Turn the oven off a few minutes before baking time is done.
Microwave rather than using the range when possible, especially during hot weather.
Run the dishwasher when it has a full load and use the air-dry cycle. Avoid regular use of the rinse and hold
Turn electric burners off a few minutes before cooking is complete.
Refrigerators with the freezer on top generally use significantly less energy than side-by-side models. Select
an appropriate size for your needs; two small refrigerators use more energy than one large one.
Fairmont Homes LP Limited Warranty Guidelines
Use compact fluorescent bulbs or fluorescent tubes where possible. Incandescent bulbs are the least efficient
source of light.
Turn lights and other electric items off when you finish using them or leave the room.
Caulk in dry weather when temperatures are moderate. Check all locations, such as:
 Foundation penetrations (electrical, phone, water, cable tv, and gas line entrances)
 Around fans and vents
 Joints between door or window frames and siding
Check weather-stripping on all exterior doors and adjust as needed. Ensure that door thresholds are a good
fit—most are adjustable.
After any activity in the attic, check that the insulation is evenly distributed.
Your Additional Reminders and Notes:
Fairmont Homes LP Limited Warranty Guidelines
Appliance Service
This sheet is for your convenience. For warranty service on an appliance, contact the appropriate manufacturer directly at the service number provided in the appliance literature. You will need to supply the model and serial number (usually located on a small metal plate or seal attached to the appliance in an inconspicuous location), and the
date of purchase (your closing date).
Closing Date:_______________
Model #
Serial #
Range Hood
Cook top
Service Phone #
Maintenance Schedule
Begin care of your home with organized records, including information about all of its components and your furnishings. This information will make caring
for you home easier, the records may be useful in completing tax returns, and will be valuable when you sell your home. Another worthwhile step is to inventory all equipment, appliances, furnishings, and personal belongings. A photo album containing pictures of each room is an excellent supplemental item.
In addition to normal daily and weekly care, develop a schedule of preventative routines based on the information in this manual and the manufacturer literature you receive. A change of season creates special maintenance needs so plan for winterizing and summarizing your home.
Fairmont Homes LP Limited Warranty Guidelines
Fairmont Homes LP Limited Warranty Guidelines
Air Conditioning
Homeowner Use and Maintenance Guidelines
Air conditioning can greatly enhance the comfort of your home, but if it is used improperly or inefficiently, wasted
energy and frustration will result. These hints and suggestions are provided to help you maximize your air conditioning system.
Your air conditioning system is a whole-house system. The air conditioning unit is the mechanism that produces
cooler air. The air conditioning system involves everything inside your home including, for example, drapes, blinds,
and windows.
Your home air conditioning is a closed system, which means that the interior air is continually recycled and cooled
until the desired air temperature is reached. Warm outside air disrupts the system and makes cooling impossible.
Therefore, you should keep all windows closed. The heat from the sun shining through windows with open drapes is
intense enough to overcome the cooling effect of the air conditioning unit. For best results, close the drapes on these
Time is very important in your expectations of an air conditioning system. Unlike a light bulb, which reacts instantly
when you turn on a switch, the air conditioning unit only begins a process when you set the thermostat.
For example, if you come home at 6:00 p.m. when the temperature has reached 90 degrees F and set your thermostat
to 75 degrees, the air conditioning unit will begin cooling, but will take much longer to reach the desired temperature. During the whole day, the sun has been heating not only the air in the house, but the walls, the carpet, and the
furniture. At 6:00 p.m. the air conditioning unit starts cooling the air, but the walls, carpet, and furniture release heat
and nullify this cooling. By the time the air conditioning unit has cooled the walls, carpet, and furniture, you may
well have lost patience.
If evening cooling is your primary goal, set the thermostat at a moderate temperature in the morning while the house
is cooler, allowing the system to maintain the cooler temperature. The temperature setting may then be lowered
slightly when you arrive home, with better results. Once the system is operating, setting the thermostat at 60 degrees
will not cool the home any faster and can result in the unit freezing up and not performing at all. Extended use under
these conditions can damage the unit.
Adjust Vents
Maximize air flow to occupied parts of your home by adjusting the vents. Likewise, when the seasons change, readjust them for comfortable heating.
Compressor Level
Maintain the air conditioning compressor in a level position to prevent inefficient operation and damage to the
See also Grading and Drainage.
Fairmont Homes LP Limited Warranty Guidelines
If a humidifier is installed on the furnace system, turn it off when you use the air conditioning; otherwise, the additional moisture can cause a freeze-up of the cooling system.
Manufacturer's Instructions
The manufacturer's manual specifies maintenance for the condenser. Review and follow these points carefully. Since
the air conditioning system is combined with the heating system, follow the maintenance instructions for your furnace as part of maintaining your air conditioning system.
Temperature Variations
Temperatures may vary from room to room by several degrees Fahrenheit. This is due to such variables as floor
plan, orientation of the home on the lot, type and use of window coverings, and traffic through the home.
Troubleshooting Tips: No Air Conditioning
Before calling for service, check to confirm that the:
 Thermostat is set to "cool" and the temperature is set below the room temperature.
 Blower panel cover is installed correctly for the furnace blower (fan) to operate. Similar to the way a clothes
dryer door operates, this panel pushes in a button that lets the fan motor know it is safe to come on. If that
button is not pushed in, the furnace will not operate.
 Air conditioner and furnace breakers on the main electrical panel are on. (Remember if a breaker trips you
must turn it from the tripped position to the off position before you can turn it back on.)
 220 switch on the outside wall near the air conditioner is on.
 Switch on the side of the furnace is on.
 Fuse in furnace is good. (See manufacturer literature for size and location.)
 Filter is clean to allow air flow.
 Vents in individual rooms are open.
 Air returns are unobstructed.
 Air conditioner has not frozen from overuse.
Even if the troubleshooting tips do not identify a solution, the information you gather will be useful to the service
provider you call.
Fairmont Homes LP Limited Warranty Guidelines
The air conditioning system should maintain a temperature of 78 degrees or a differential of 15 degrees from the outside temperature, measured in the center of each room at a height of 5 feet above the floor. Lower temperature settings are often possible, but neither the manufacturer nor Fairmont Homes LP guarantees this.
The air conditioning compressor must be in a level position to operate correctly. If it settles during the warranty period, Fairmont Homes LP will correct this.
The outside temperature must be 70 degrees F or higher for the contractor to add coolant to the system. If your home
was completed during winter months, this charging of the system is unlikely to be complete and will need to be performed in the spring. Although we check and document this at orientation, your call to remind us is welcome in the
Lack of air conditioning service is not an emergency. Air conditioning contractors in our region respond to air conditioning service requests during normal business hours and in the order received.
Alarm System
If your home selections included prewire for an alarm system, you will arrange for the final connection and activation after you move-in. The alarm company will demonstrate the system, instruct you in its use, and provide identification codes for your family. We recommend that you test the system each month.
Fairmont Homes LP will correct wiring that does not perform as intended for the alarm system. Fairmont Homes LP
makes no representation that the alarm system will provide the protection for which it is installed or intended.
We confirm that all appliance surfaces are in acceptable condition during your orientation. We assign all appliance
warranties to you, effective on the date of closing. The appliance manufacturers warrant their products directly to
you according to the terms and conditions of these written warranties.
Seal coating
Exposure to sunlight and other weather conditions will fade your driveway, allowing the surface gravel material to
be more visible. This is a normal condition and not a material or structural problem. You do not need to treat the surface of your asphalt driveway. However, if you choose to treat it, wait a minimum of 12 months and use a dilute asphalt emulsion, rather than the more common coal tar sealant. Hairline cracks will usually be filled by the sealing
process. Larger cracks can be filled or patched with a sand and sealer mixture prior to resealing.
Fairmont Homes LP Limited Warranty Guidelines
Settling next to your garage floor of up to 1.5 inches across the width of the driveway is normal. Settling or depressions elsewhere in the driveway of up to one inch in any 8-foot radius are considered normal. We will repair settling
that exceeds these measurements.
Thermal Cracking
Your driveway will exhibit thermal cracking, usually during the first 12 months. These cracks help your driveway
adapt to heating and freezing cycles. Cracks should be evaluated in the hottest months—July or August. We will repair cracks that exceed ½ inch in width.
Attic Access
The attic space is neither designed nor intended for storage. We provide access to this area for maintenance of mechanical equipment that may traverse the attic space. When you perform needed tasks in the attic, use caution and
avoid stepping off wood members onto the drywall. This can result in personal injury or damage to the ceiling below. Your limited warranty does not cover such injury or damage.
Fairmont Homes LP and the local building department inspect the attic before your closing to confirm insulation is
Brass Fixtures
The manufacturer treats brass fixtures with a clear protective coating, electro-statically applied, to provide beauty
and durability. This coating is not impervious to wear and tear. Atmospheric conditions, sunlight, caustic agents such
as paints, and scratches from sharp objects can cause the protective coating to crack or peel, exposing the brass and
resulting in spotting and discoloration.
Initial care of these products requires only periodic cleaning with a mild, nonabrasive soap and buffing with a soft
Unless you have ordered solid brass fixtures, the brass on your fixtures is a coating on top of a base metal. Water
having a high mineral content is corrosive to any brass—coated or solid.
When peeling, spotting, or discoloration occurs, you can sometimes restore the beauty of the metal by completely
removing the remaining coating and hand-polishing the item with a suitable brass polish. Applying a light coat of
wax and buffing with a soft cloth helps maintain the gloss.
Fairmont Homes LP Limited Warranty Guidelines
Like sterling silver, brass will gradually tarnish and eventually take on an antique appearance.
During the orientation we will confirm that brass fixtures are in acceptable condition. Fairmont Homes LP does not
warrant against corrosion damage to the external surfaces or internal workings of plumbing fixtures. This limitation
includes solid brass or brass-coated fixtures.
Brick is one of the most durable and lowest maintenance finishes for a home's exterior. A record of your brick color
is included in your selection sheets.
The white, powdery substance that sometimes accumulates on brick surfaces is called efflorescence. This is a natural
phenomenon and cannot be prevented. In some cases, you can remove it by scrubbing with a stiff brush and vinegar.
Consult your home center or hardware store for commercial products to remove efflorescence.
After several years, face brick may require tuck-pointing (repairing the mortar between the bricks). Otherwise, no
regular maintenance is required.
Weep Holes
You may notice small holes in the mortar along the lower row of bricks. These holes allow moisture that has accumulated behind the brick to escape. Do not fill these weep holes or permit landscaping materials to cover them.
We check the brick-work during the orientation to confirm correct installation of designated materials.
One time during the warranty period, we repair masonry cracks that exceed 3/16 inch.
Your selection sheets are your record of the brand, style, and color of cabinets in your home. If you selected wood or
wood veneer cabinets, expect differences in grain and color between and within the cabinet components due to natural variations in wood and the way it takes stain.
Fairmont Homes LP Limited Warranty Guidelines
Products such as lemon oil or polishes that include scratch cover are suggested for wood cabinet care. Follow container directions. Use such products a maximum of once every 3 to 6 months to avoid excessive build-up. Avoid paraffin-based spray waxes and washing cabinets with water, as both will damage the luster of the finish. Please confirm with cabinet manufacture prior to using any product.
If hinges catch or drawer glides become sluggish, a small amount of silicone lubricant will improve their performance.
Damage to cabinet surfaces and warping can result from operating appliances that generate large amounts of moisture (such as a crockpot) too near the cabinet. When operating such appliances, place them in a location that is not
directly under a cabinet. During the orientation, we will confirm that all cabinet parts are installed and that their surfaces are in acceptable condition.
Doors, drawer fronts, and handles should be level and even.
Cabinets should operate properly under normal use.
We will correct gaps between cabinets and the ceiling or cabinets and the walls by caulking or other means if the gap
exceeds 1/8 inch (locations behind appliances are expected from this repair).
If doors or drawer fronts warp in excess of 1/4 inch within 24 inches, we will correct this by adjustment or replacement.
Wood Grain
Readily noticeable variations in wood grain and color are normal in all wood or wood veneer selections. Replacements are not made due to such variations.
Your selection sheets provide a record of the brand, style, and color of floor coverings in your home. Please retain
this information for future reference. Refer to the various manufacturers’ recommendations for additional information on the care of your floor coverings.
Fairmont Homes LP Limited Warranty Guidelines
Take care of any kind of burn immediately. First snip off the darkened fibers. Then use a soapless cleaner and
sponge with water. If the burn is extensive, talk with a professional about replacing the damaged area.
You can add years to the life of your carpet with regular care. Carpet wears out because of foot traffic and dirt particles that get trampled deep into the pile beyond the suction of the vacuum. The dirt particles wear down the fibers
like sandpaper and dull the carpet. The most important thing you can do to protect your carpet is to vacuum it frequently.
Vacuum twice each week lightly and once a week thoroughly. Heavy traffic areas may require more frequent cleaning. A light vacuuming is three passes; a thorough job may need seven passes. A vacuum cleaner with a beater-bar
agitates the pile and is more effective in bringing dirt to the surface for easy removal.
Vacuuming high-traffic areas daily helps keep them clean and maintains the upright position of the nap. Wipe spills
and clean stains immediately. For best results, blot or dab any spill or stain; avoid rubbing. Test stain removers on an
out-of-the-way area of the carpet, such as in a closet, to check for any undesirable effects.
Have your carpet professionally cleaned regularly, usually after 18 months in your home and then once a year after
Furniture and traffic may crush a carpet's pile fibers. Frequent vacuuming in high-traffic areas and glides or cups under heavy pieces of furniture can help prevent this. Rotating your furniture to change the traffic pattern in a room
promotes more even wear. Some carpets resist matting and crushing because of their level of fiber, but this does not
imply or guarantee that no matting or crushing will occur. Heavy traffic areas such as halls and stairways are more
susceptible to wear and crushing. This is considered normal wear.
Science has yet to develop a color that will not fade with time. All carpets will slowly lose some color due to natural
and artificial forces in the environment. You can delay this process by frequently removing soil with vacuuming,
regularly changing air filters in heating and air conditioning systems, keeping humidity and room temperature from
getting too high, and reducing sunlight exposure with window coverings.
If interior doors are kept closed while the air conditioning is operating, air circulation from the closed room flows
through the small space at the bottom of the door. This forces the air over the carpet fibers, which in turn act as a filter, catching particulate pollution. Over time, a noticeable stain develops at the threshold.
See also Ghosting.
Fairmont Homes LP Limited Warranty Guidelines
In loop carpets, fibers may break. Simply clip the excess fibers. If it continues, call a professional.
Pilling or small balls of fiber can appear on your carpet, depending on the type of carpet fiber and the type of traffic.
If this occurs, clip off the pills. If they cover a large area, seek professional advice.
With wall-to-wall carpeting, high humidity may cause rippling. If the carpet remains rippled after the humidity has
left, have a professional re-stretch the carpeting using a power stretcher, not a knee-kicker.
Carpet usually comes in 12-foot widths, making seams necessary in most rooms. Visible seams are not a defect unless they have been improperly made or unless the material has a defect, making the seam appears more pronounced
than normal. The more dense and uniform the carpet texture, the more visible the seams will be.
Carpet styles with low, tight naps result in the most visible seams. Seams are never more visible than when the carpet is first installed. Usually with time, use, and vacuuming the seams become less visible. You can see examples in
the model homes of how carpet seams diminish after they have been vacuumed repeatedly and have experienced
Shading is an inherent quality of fine-cut pile carpets. Household traffic causes pile fibers to assume different angles;
as a result, the carpet appears darker or lighter in these areas. A good vacuuming, which makes the pile all go in the
same direction, provides a temporary remedy.
New carpeting, especially pile, sheds bits of fiber for a period of time. Eventually these loose fibers are removed by
vacuuming. Shedding usually occurs more with wool carpeting than with nylon or other synthetics.
Sharp-edged objects can grab or snag the carpet fiber. When this occurs, cut off the snag. If the snag is especially
large, call a professional.
Occasionally you may find small tufts of fiber sprouting above carpet surface. Simply use scissors to cut off the
sprout. Do not attempt to pull it, because other fibers will come out in the process.
Fairmont Homes LP Limited Warranty Guidelines
No carpet is stain-proof. Although your carpet manufacturer designates your carpet as stain-resistant, some substances may still cause permanent staining. These include hair dyes, shoe polish, paints, and India ink. Some substances destroy or change the color of carpets, including bleaches, acne medications, drain cleaners, plant food, insecticides, and food or beverages with strongly colored natural dyes as found in some brands of mustard and herbal
Refer to your care and maintenance brochures for recommended cleaning procedures for your particular fiber. Pretest any spot-removal solution in an inconspicuous area before using it in a large area. Apply several drops of the solution, hold a white tissue on the area, and count to ten. Examine both tissue and carpet for dye transfer and check
for carpet damage.
Cooler temperatures outside often contribute to static electricity inside. To avoid the problem, look for carpets made
with anti-static. You can also install a humidifier to help control static build-up.
During your orientation, we will confirm that your carpet is in acceptable condition. We will correct stains or spots
noted at this time by cleaning, patching, or replacement. Fairmont Homes LP is not responsible for dye lot variations
if replacements are made.
Edges of carpet along moldings and edges of stairs should be held firmly in place. In some areas, metal or other edging material may be used where carpet meets another floor covering.
Carpet seams will be visible. Fairmont Homes LP will repair any gaps or fraying.
Time and weather will shrink and dry caulking so that it no longer provides a good seal. As routine maintenance,
check the caulking and make needed repairs. Caulking compounds and dispenser guns are available at hardware
stores. Read the manufacturer's instructions carefully to be certain that you select an appropriate caulk for the intended purpose.
Colored Caulk
Colored caulking is available where larger selections are provided. As with any colored material, dye lots can vary.
Latex Caulk
Latex caulking is appropriate for an area that requires painting, such as along the stair stringer or where wood trim
meets the wall.
Fairmont Homes LP Limited Warranty Guidelines
Silicone Caulk
Caulking that contains silicone will not accept paint; it works best where water is present, for example, where tub
meets tile or a sink meets a countertop. During the orientation we confirm that appropriate areas are adequately
One-Time Repair
We will touch up caulking one time during your materials and workmanship period. We suggest that this be performed with your 11-month service.
See also Countertops, Expansion and Contraction, Stairs, and Wood Trim.
Ceramic Tile
Your selection sheets include the brand and color of your ceramic tile.
Ceramic tile is one of the easiest floor coverings to maintain. Simply vacuum when needed. Occasionally, a wet
mopping with warm water may be appropriate. Avoid adding detergent to the water. If you feel a cleaning agent is
required, use a mild solution of warm water and dishwasher crystals (they will not result in a heavy, difficult-toremove lather on the grout). Rinse thoroughly.
The ceramic tile installed on walls or countertops in your home may be washed with any nonabrasive soap, detergent, or tile cleaner. Abrasive cleaners will dull the finish.
Grout Discoloration
Clean grout that becomes yellowed or stained with a fiber brush, cleanser, and water. Grout cleansers and whiteners
are available at most hardware stores.
Sealing Grout
Sealing grout is your decision and responsibility. Once grout has been sealed, ongoing maintenance of that seal is
necessary and limited warranty coverage on grout that has been sealed is void.
Expect slight separations to occur in the grout between tiles. This grout is for decorative purposes only; it does not
hold the tile in place. Cracks in the grout can be filled using premixed grout purchased from flooring or hardware
stores. Follow package directions.
Tile around bathtubs or countertops may appear to be pulling up after a time. This is caused by normal shrinkage of
grout or caulk and shrinkage of wood members as they dry out. If this occurs, the best remedy is to purchase tub
Fairmont Homes LP Limited Warranty Guidelines
caulk or premixed grout from a hardware store. Follow directions on the container. This maintenance is important to
protect the underlying surface from water damage.
During the orientation we confirm that tile and grout areas are in acceptable condition. We will repair or replace
cracked, badly chipped, or loose tiles noted at that time. Fairmont Homes LP is not responsible for variations in color
or discontinued patterns. New grout may vary in color from the original.
One-Time Repair
Cracks appearing in grouting of ceramic tiles at joints or junctions with other materials are commonly due to shrinkage. Fairmont Homes LP will repair grouting, if necessary, one time during the first year. We are not responsible
for color variations in grout or discontinued colored grout. Any grouting or caulking that is needed after that time is
your responsibility.
Concrete Flatwork
By maintaining good drainage, you protect your home's foundation and the concrete flatwork: the slab, porch, patio,
driveway, garage floor, and sidewalks.
We install a flexible collar around the top of the furnace plenum. Gas and water lines include flexible connections,
and drain lines have slip joints. The basement stairs do not rest on the floor and the support posts under the I-beam
are separated from the floor slab. Fairmont Homes LP incorporates all of these details in the construction of the
basement floor because we know the floor will move in response to the soils. Movement of the basement slab or any
concrete slab results in cracking. Minimize this movement by following [Builder's] landscaping recommendations,
the objective of which is to prevent moisture from reaching soils around and under the home.
Avoid washing exterior concrete slabs with cold water from an outside faucet when temperatures are high and the
sun has been shining on the concrete. The abrupt change in temperature can damage the surface bond of the concrete.
We recommend sweeping for keeping exterior concrete clean. If washing is necessary, do this when temperatures are
moderate. Repeated cleaning of the garage floor by hosing can increase soil movement by allowing water to penetrate any existing cracks. We recommend sweeping to clean the garage floor.
A concrete slab 10 feet across shrinks approximately 5/8 inch as it cures. Some of this shrinkage shows up as cracks.
Cracking of concrete flatwork also results from temperature changes that cause expansion and contraction.
During the summer, moisture finds its way under the concrete along the edges or through cracks in the surface. In
winter, this moisture forms frost that can lift the concrete, increasing the cracking. Maintaining drainage away from
all concrete slabs will minimize cracking from this cause.
Fairmont Homes LP Limited Warranty Guidelines
As cracks occur, seal them with a waterproof concrete caulk (available at hardware or home improvement stores) to
prevent moisture from penetrating to the soil beneath.
Expansion Joints
We install expansion joints to help control expansion. However, as the concrete shrinks during the curing process,
moisture can penetrate under the concrete and lift the expansion joint. When this occurs, fill the resulting gap with a
gray silicone sealant, which you can purchase at most hardware stores.
Heavy Vehicles
Prohibit commercial or other extremely heavy vehicles such as moving vans and other large delivery trucks from
pulling onto your driveway. We design and install concrete drives for conventional residential vehicle use only: family cars, vans, light trucks, bicycles, and so on.
Post-Tension Slabs
If your home is built on a post-tension slab, avoid any action that penetrates the concrete. The risk of hitting a cable
or tendon, which is under considerable tension, makes such actions dangerous.
A concrete sealer, available at paint stores, will help you keep an unpainted concrete floor clean. Do not use soap on
unpainted concrete. Instead, use plain water and washing soda or, if necessary, a scouring powder.
Concrete slabs are floating—they are not attached to the home's foundation walls. Because these slabs are not a
structural (load-bearing) element of the home, they are excluded from coverage under the structural warranty. The
limited warranty coverage is for one year unless the requirements of your loan state otherwise.
Concrete slabs vary in color. Fairmont Homes LP provides no correction for this condition.
If concrete cracks reach 3/16 of an inch in width or vertical displacement, Fairmont Homes LP will patch or repair
them one time during the warranty year. Subsequently, concrete slab maintenance is your responsibility since new
slabs as well as old ones will crack. If you prefer to have the slab maintenance done by us, we will obtain a price for
you and assist in scheduling the work upon receipt of your payment.
Finished Floors
Fairmont Homes LP will correct cracks, settling, or heaving that rupture finish floor materials that we installed as
part of the home as you originally purchased it.
Fairmont Homes LP Limited Warranty Guidelines
Level Floors
Concrete floors in the habitable areas of the home will be level to within 1/4 inch within any 32-inch measurement
with the exception of an area specifically designed to slope toward a floor drain.
Fairmont Homes LP will correct separation of concrete slabs from the home if separation exceeds one inch.
Settling or Heaving
Fairmont Homes LP will repair slabs that settle or heave in excess of 4 inches or if such movement results in negative drainage (toward the house) or hazardous vertical displacement.
Spalling (Surface Chips)
Causes of spalling include repeated hosing of concrete for cleaning, animal urine, radiator overflow, fertilizer, uncleared snow and ice, ice-melting agents, and road salts from vehicles. Repair of spalling is a home maintenance
Standing Water
Water may stand on exterior concrete slabs for several hours after precipitation or from roof run-off. Fairmont
Homes LP will correct conditions that cause water to remain longer than 24 hours unless it is from roof run-off of
melting snow or ice.
When warm, moist air comes into contact with cooler surfaces, the moisture condenses. Outside we see this as dew;
inside you may see it as a layer of moisture on glass windows and doors. This condensation comes from high humidity within the home combined with low outside temperatures and inadequate ventilation. Family lifestyle significantly influences two out of three of these conditions.
Humidifier Operation
If your home includes a humidifier, closely observe manufacturer's directions for its use. Instructions to turn the humidifier off during air conditioning season are typical. Moderate settings in winter can maintain desired comfort levels without contributing too much moisture to your home. You may need to experiment to find the correct level for
your family's lifestyle.
New Construction
Some experts have estimated that a typical new home contains 50 gallons of water. Water is part of lumber, concrete,
drywall texture, paint, caulk, and other materials used in building. Wet weather during construction adds more. This
moisture evaporates into the air as you live in your home–adding to the moisture generated by normal living activities. Over time, this source of moisture will diminish.
Fairmont Homes LP Limited Warranty Guidelines
Normal Activities
As you live in your home, your daily lifestyle contributes to the moisture in the air also. Cooking, laundry, baths and
showers, aquariums, plants, and so on all add water to the air in your home. Likewise, your daily routine can mitigate the amount of moisture in your home and reduce condensation on interior surfaces.
Avoid setting your thermostat at extreme temperatures. Heating your home will cause the materials to dry out faster,
generating more moisture into the air; drying the materials out too fast also increases shrinkage cracks and separations.
Develop the habit of using exhaust fans in bathrooms and over the stove. When weather conditions permit, open
windows so fresh air can circulate through your home. Keep the dryer exhaust hose clean and securely connected.
Condensation results from weather conditions and a family's lifestyle. Fairmont Homes LP has no control over these
factors. The limited warranty coverage excludes condensation.
Use a cutting board to protect your counters when you cut or chop. Protect the counter from heat and from extremely
hot pans. If you cannot put your hand on it, do not put it on the counter. Do not use countertops as ironing boards
and do not set lighted cigarettes on the edge of the counter.
The caulking between the countertop and the wall, along the joint at the backsplash (the section of counter that extends a few inches up the wall along the counter area), and around the sink may shrink, leaving a slight gap. Maintaining a good seal in these locations is important to keep moisture from reaching the wood under the laminates and
to prevent warping.
Avoid abrasive cleaners that will damage the luster of the surface.
Rubber drain mats can trap moisture beneath them, causing the laminated plastic to warp and blister. Dry the surface
as needed.
Wax is not necessary, but it can be used to make counters gleam.
See also Ceramic Tile.
Fairmont Homes LP Limited Warranty Guidelines
During your orientation we confirm that all countertops are in acceptable condition. We repair noticeable surface
damage such as chips, cracks, and scratches noted on the orientation list. Repair of surface damage noted subsequent
to this is one of your home maintenance responsibilities.
Laminated countertops will have one or more discernible seams. Fairmont Homes LP will repair gaps or differential
at the seams that exceed 1/16 inch.
Manufactured Marble
Edges should be smooth and even. Where backsplash joints occur at corners, the top edges should be even within
1/16 inch.
Separation from Wall
Separation of countertops from walls, backsplash, and around sinks results from normal shrinkage of materials.
Fairmont Homes LP will recaulk these areas one time during the materials and workmanship warranty. Subsequently
caulking will be your home maintenance responsibility.
Effects of Exposure
Wood decks are subject to shrinkage, cracking, splitting, cupping, and twisting. Nails or screws may work lose and
will need routine maintenance. Plan to inspect your decks regularly, a minimum of once each year, and provide
needed attention promptly to maintain an attractive appearance and forestall costly repairs. Fairmont Homes LP recommends that you treat or restain your decks annually to keep them looking their best.
Foot Traffic
As you use your decks, abrasives and grit on shoes can scratch or dent the wood surface. Regular sweeping and mats
can mitigate this but will not completely prevent it.
Outdoor Furniture
The surface of the decking can be damaged by moving grills, furniture, or other items. Use caution when moving
such items to prevent scratches, gouges, and so on.
Sealing or Water Repellent
To prolong the life and beauty of your deck, treat it periodically with a water repellent or wood preservative. Local
home centers or hardware stores offer several products to consider for this purpose. Always follow manufacturer directions carefully.
Snow and Ice
Heavy snow or ice that remains on the deck over long periods increases wear and tear on the deck. Prompt removal
can reduce adverse effects. Use caution in shoveling to avoid needless scratching of the deck boards.
Fairmont Homes LP Limited Warranty Guidelines
Exposed wood decks have been stained with a semi-transparent oil stain to protect and beautify the wood. Each
board takes the same stain differently and variations in color will be readily noticeable. Over time, with exposure to
weather and use, further variations in color will occur.
Exposed wood decks are constructed to meet structural and functional design. During the orientation, we will confirm that the wood decks are in satisfactory condition.
Color Variation
Color variations are a natural result of the way in which wood accepts stain and are excluded from limited warranty
Replacement Boards or Rails
Shrinkage, cracking, splitting, cupping, and twisting are natural occurrences in wood decks and are excluded from
limited warranty coverage. In extreme situations where personal safety is involved, if Fairmont Homes LP provides
replacement of boards or rails, the new material will not match existing pieces that have been exposed to elements
and use. Fairmont Homes LP does not provide corrections when problems occur due to lack of normal maintenance.
Doors and Locks
The doors installed in your home are wood products subject to such natural characteristics of wood as shrinkage and
warpage. Natural fluctuations caused by humidity and the use of forced air furnaces, showers, and dishwashers, interior doors may occasionally require minor adjustments.
Bifold Doors
Interior bifolds sometimes stick or warp because of weather conditions. Apply a silicone lubricant to the tracks to
minimize this inconvenience.
Exterior Finish
To ensure longer life for your exterior wood doors, plan to refinish them at least once a year. Stained exterior doors
with clear finishes tend to weather faster than painted doors. Treat the finish with a wood preserver every three
months to preserve the varnish and prevent the door from drying and cracking. Reseal stained exterior doors whenever the finish begins cracking or crazing.
Failure to Latch
If a door will not latch because of minor settling, you can correct this by making a new opening in the jamb for the
latch plate (remortising) and raising or lowering the plate accordingly.
Fairmont Homes LP Limited Warranty Guidelines
You can remedy a squeaky door hinge by removing the hinge pin and applying a silicone lubricant to it. Avoid using
oil, as it can gum up or attract dirt. Graphite works well as a lubricant but can create a gray smudge on the door or
floor covering beneath the hinge if too much is applied.
Keep a duplicate privacy lock key where children cannot reach it in the event a youngster locks him- or herself in a
room. The top edge of the door casing is often used as a place to keep the key. A small screwdriver or similarly
shaped device can open some types of privacy locks.
Lubricate door locks with graphite or other waterproof lubricant. Avoid oil, as it will gum up.
Use putty, filler, or latex caulk to fill any minor separations that develop at mitered joints in door trim. Follow with
painting. Panels of wood doors shrink and expand in response to changes in temperature and humidity. Touching up
the paint or stain on unfinished exposed areas is your home maintenance responsibility.
Slamming doors can damage both doors and jambs and can even cause cracking in walls. Teach children not to hang
on the doorknob and swing back and forth; this works loose the hardware and causes the door to sag.
The most common cause of a sticking door is the natural expansion of lumber caused by changes in humidity. When
sticking is caused by swelling during a damp season, do not plane the door unless it continues to stick after the
weather changes.
Before planning a door because of sticking, try two other steps: first, apply either a paste wax, light coat of paraffin,
or candle wax to the sticking surface; or second, tighten the screws that hold the door jamb or door frame. If planning is necessary even after these measures, use sandpaper to smooth the door and paint the sanded area to seal
against moisture.
If a door warps slightly, keeping it closed as much as possible often returns it to normal.
Weather Stripping
Weather stripping and exterior door thresholds occasionally require adjustment or replacement.
During the orientation we confirm that all doors are in acceptable condition and correctly adjusted. Fairmont Homes
LP will repair construction damage to doors noted on the orientation list.
Fairmont Homes LP Limited Warranty Guidelines
Because of normal settling of the home, doors may require adjustment for proper fit. Fairmont Homes LP will make
such adjustments.
Panel Shrinkage
Panels of wood doors shrink and expand in response to changes in temperature and humidity. Although touching up
the paint or stain on unfinished exposed areas is your home maintenance responsibility, Fairmont Homes LP will
repair split panels that allow light to be visible.
Fairmont Homes LP will repair doors that warp in excess of 1/4 inch.
Slight cracking, nail pops, or seams may become visible in walls and ceilings. These are caused by the shrinkage of
the wood and normal deflection of rafters to which the drywall is attached.
The ceilings in your home are easy to maintain: periodically remove dust or cobwebs as part of your normal cleaning
and repaint as needed.
With the exception of the one-time repair service provided by Fairmont Homes LP, care of drywall is your maintenance responsibility. Most drywall repairs can be easily made. This work is best done when you redecorate the room.
Repair hairline cracks with a coat of paint. You can repair slightly larger cracks with spackle or caulk. To correct a
nail pop, reset the nail with a hammer and punch. Cover it with spackle, which is available at paint and hardware
stores. Apply two or three thin coats. When dry, sand the surface with fine-grain sandpaper, and then paint. You can
fill indentations caused by sharp objects in the same manner.
During the orientation, we confirm that drywall surfaces are in acceptable condition.
One Time Repairs
One time during the materials and workmanship warranty, Fairmont Homes LP will repair drywall shrinkage cracks
and nail pops and will touch up the repaired area using the same paint color that was on the surface when the home
was delivered. Touch-ups will be visible.
Fairmont Homes LP Limited Warranty Guidelines
Repainting the entire wall or the entire room to correct this is your choice and responsibility. You are also responsible for custom paint colors or wallpaper that has been applied subsequent to closing. Due to the effects of time on
paint and wallpaper, as well as possible dye lot variations, touch-ups are unlikely to match the surrounding area.
Related Warranty Repairs
If a drywall repair is needed as a result of poor workmanship (such as blisters in tape) or other warranty-based repair
(such as a plumbing leak), Fairmont Homes LP completes the repair by touching up the repaired area with the same
paint that was on the surface when the home was delivered. If more than one-third of the wall is involved, we will
repaint the wall corner to corner. You are responsible for custom paint colors or wallpaper that has been applied subsequent to closing. The effects of time on paint and wallpaper, as well as possible dye lot variations, mean touch-up
may not match the surrounding area.
Easements are areas where such things as utility supply lines can pass through your property. They permit service to
your lot and adjacent lots, now and in the future. Your lot will also include drainage easement, meaning the runoff
from adjacent lots passes across your property. Likewise, water form your property may run across a neighboring lot.
Easements are recorded and are permanent.
Trees, shrubs, gardens, play equipment, storage sheds, fences or other items which you install in or across these
easements may be disturbed if service entities–such as the gas, electric, or phone companies–need access to lines for
repairs or to connect service to nearby home sites.
Utility companies, the United States Postal Service, and others have the right to install equipment in easements.
These might include streetlights, mailboxes, or junction boxes to name a few. Neither Fairmont Homes LP nor you
as the homeowner have the authority to prevent, interfere with, or alter these installations. Plans for the location of
such items are subject to change by the various entities involved. Because they have no obligation to keep Fairmont
Homes LP informed of such changes, we are unable to predict specific sites that will include such equipment.
See also Property Boundaries.
Electrical System
Know the location of the breaker panel; it includes a main shut-off that controls all the electrical power to the home. Individual breakers control the separate circuits. Each breaker is marked to help you identify which breaker is connected to
which major appliances, outlets, or other service. Should a failure occur in any part of your home, always check the
breakers in the main panel box.
Circuit breakers have three positions: on, off, and tripped. When a circuit breaker trips, it must first be turned off before it can be turned on. Switching the breaker directly from tripped to on will not restore service.
Fairmont Homes LP Limited Warranty Guidelines
Breakers Tripping
Breakers trip because of overloads caused by plugging too many appliances into the circuit, a worn cord or defective
appliance, or operating an appliance with too high a voltage requirement for the circuit. The starting of an electric
motor can also trip a breaker.
If any circuit trips repeatedly, unplug all items connected to it and reset. If it trips when nothing is connected to it,
you need an electrician. If the circuit remains on, one of the items you unplugged is defective and will require repair
or replacement.
Fluorescent fixtures use transformer action to operate. This action sometimes causes a buzzing.
Fixture Location
We install light fixtures in the locations indicated on the plans. Moving fixtures to accommodate specific furniture
arrangements or room use is your responsibility.
GFCI (Ground-Fault Circuit-Interrupters)
GFCI receptacles have a built-in element that senses fluctuations in power. Quite simply, the GFCI is a circuit
breaker. Building codes require installation of these receptacles in bathrooms, the kitchen, outside, and the garage
(areas where an individual can come into contact with water while holding an electric appliance or tool). Heavy appliances such as freezers or power tools will trip the GFCI breaker.
Caution: Never plug a refrigerator or food freezer into a GFCI-controlled outlet. The likelihood of the contents being ruined is high and the limited warranty does not cover such damage.
Each GFCI circuit has a test and reset button. Once each month, press the test button. This will trip the circuit. To
return service, press the reset button. If a GFCI breaker trips during normal use, it may indicate a faulty appliance
and you will need to investigate the problem. One GFCI breaker can control up to three or four outlets.
Grounded System
Your electrical system is a three-wire grounded system. Never remove the bare wire that connects to the box or device.
Light Bulbs
You are responsible for replacing burned-out bulbs other than those noted during your orientation.
Luminous Light Panels
Translucent panels covering ceiling lights are made of polystyrene plastic. To clean, gently push up, tilting the panel
slightly and remove it from the fixture frame. Wash with a diluted (1 to 2 percent) solution of mild detergent and
warm water. Do not rinse; the soap film that remains reduces static electricity that attracts dust.
Fairmont Homes LP Limited Warranty Guidelines
Over time, the plastic panel may yellow and will become brittle and may need to be replaced if it cracks or breaks.
Replacement material can be found at home center and hardware stores. Most suppliers will cut the panel to fit so if
you need to purchase a replacement, be sure to note the size you need.
Bulbs for these fixtures can be purchased at home centers or hardware stores. Avoid exceeding the wattage indicated
inside the fixture.
If you wish to make any modifications, contact the electrician listed on the Emergency Phone Numbers you receive
at the orientation. Having another electrician modify your electrical system during the warranty period can void that
portion of your limited warranty.
If an outlet is not working, check first to see if it is controlled by a wall switch or GFCI. Next, check the breaker.
If there are small children in the home, install safety plugs to cover unused outlets. This also minimizes the air infiltration that sometimes occurs with these outlets. Teach children to never touch electrical outlets, sockets, or fixtures.
Underground Cables
Before digging, check the location of buried service leads by calling the local utility locating service. In most cases,
wires run in a straight line from the service panel to the nearest public utility pad. Maintain positive drainage around
the foundation to protect electrical service connections.
Under- or Over-Cabinet Lights
The selection of optional under- or over-cabinet lighting provides either task lighting or atmosphere to your kitchen.
We suggest you note the size and type of bulbs in these fixtures and keep replacements on hand.
No Electrical Service Anywhere in the Home
Before calling for service, check to confirm that the:
 Service is not out in the entire area. If so, contact the utility company.
 Main breaker and individual breakers are all in the on position.
No Electrical to One or More Outlets
Before calling for service, check to confirm that the
 Main breaker and individual breakers are all in the on position.
 Applicable wall switch is on
 GFCI is set (see details on GFCIs, earlier in this section)
Fairmont Homes LP Limited Warranty Guidelines
 Item you want to use is plugged in
 Item you want to use works in other outlets
 Bulb in the lamp is good
Even if the troubleshooting tips do not identify a solution, the information you gather will be useful to the service
provider you call.
During the orientation, we confirm that light fixtures are in acceptable condition and that all bulbs are working.
Fairmont Homes LP's limited warranty excludes any fixture you supplied.
Designed Load
Fairmont Homes LP will repair any electrical wiring that fails to carry its designed load to meet specifications. If
electrical outlets, switches, or fixtures do not function as intended, Fairmont Homes LP will repair or replace them.
GFCI (Ground-Fault Circuit-Interrupters)
Fairmont Homes LP is not responsible for food spoilage that results from your plugging refrigerators or freezers into
a GFCI outlet.
Power Surge
Power surges are the result of local conditions beyond the control of Fairmont Homes LP and are excluded from limited warranty coverage. These can result in burned-out bulbs or damage to sensitive electronic equipment such as
TVs, alarm systems, and computers. Damage resulting from lightning strikes are excluded from limited warranty
Expansion and Contraction
Changes in temperature and humidity cause all building materials to expand and contract. Dissimilar materials expand or contract at different rates. This movement results in separation between materials, particularly dissimilar
ones. You will see the effects in small cracks in drywall and in paint, especially where moldings meet drywall, at
mitered corners, and where tile grout meets tub or sink. While this can alarm an uninformed homeowner, it is normal.
Shrinkage of the wood members of your home is inevitable and occurs in every new home. Although this is most
noticeable during the first year, it may continue beyond that time. In most cases, caulk and paint are all that you need
to conceal this minor evidence of a natural phenomenon. Even though properly installed, caulking shrinks and
cracks. Maintenance of caulking is your responsibility.
Fairmont Homes LP provides one-time repairs to many of the effects of expansion and contraction. See individual
categories such as drywall and caulk for details.
Fairmont Homes LP Limited Warranty Guidelines
Depending on the community in which your home is located, fencing may be included with your home, it may be an
optional item, or it may be an item you consider adding after your move-in. When Fairmont Homes LP installs fencing as part of your new home; we confirm its good condition during your orientation. All types of fencing require
some routine attention.
In planning, installing, and maintaining fencing, allows existing drainage patterns to function unimpeded. When installing a fence, use caution in distributing soil removed to set posts to avoid blocking drainage swales. Plan enough
space under the bottom of a wood fence for water to pass through.
Homeowner Association Design Review
If you choose to add fencing after moving into your new home, keep in mind the need to obtain approval form the
Design Review Committee of your homeowners association. Specific requirements about style, height, and position
on the lot are described in the current design review guidelines, which you can obtain from a committee member.
Special requirements apply to homes on corner lots where drivers must have adequate visibility. Additionally, in
some communities, zoning laws may impact private fencing. Your responsibilities include checking on such details.
Fairmont Homes LP recommends that you engage the services of professionals to install your fence. Be certain to
inform a fence installer of all design review requirements.
Wood Fences
The lumber used to construct wood fences is rough cedar. Over time it will crack, warp, and split. Unless extreme,
these conditions require no action on your part. As the wood ages and shrinks, nails may come loose and require attention. Also check the posts and any gates twice a year and tighten hardware or make needed adjustments.
Wrought Iron Fencing
Wrought iron is subject to rusting, if it is not maintained. Use touch-up paint on any scratches or chips. Inspect the
fence twice a year and touch-up as needed, then plan to repaint the entire fence every one to two years to keep it
looking its best.
As with wood fencing, prevent sprinklers from spraying your wrought iron fence or rails. Check monthly to confirm
that water does not stand around the fence posts. Make corrections to drainage as needed to prevent this.
If fencing is part of your home purchase, we will confirm the acceptable condition of the fence during your orientation. Fairmont Homes LP will correct fence posts that become lose during the warranty period. Be aware that damage to fencing caused by severe weather should be referred to your homeowner insurance company and is specifically excluded form warranty coverage.
Fairmont Homes LP Limited Warranty Guidelines
See also Fire Prevention.
Most of us feel a fireplace is an excellent way to create a warm, cozy atmosphere. However, without sufficient information, your use of the fireplace can result in heat (and dollars) being wasted. To help prevent that, consider the
following points.
Look upon burning a fire as a luxury that adds much to the atmosphere but just a little to the heat in a home. About
10 percent of the heat produced by a fire is radiated into the house. In many older homes, the air used by the fireplace for combustion is replaced with cold outside air drawn in through cracks around doors and windows. However,
your home is constructed so tightly that this does not happen. We install a fresh air vent to supply the fireplace with
combustion air and reduce the amount of heated air the fire draws from your house. Open this vent before starting
the fire as you do the damper.
Close the damper and cold air vent when the fireplace is not in use. Leaving these open is equivalent to having an
open window in the house. If the fire is still burning, but you are finished enjoying it, use glass doors to prevent
heated air from being drawn up the chimney until your damper can be closed.
One caution on the use of glass doors: do not close them over a roaring fire, especially if you are burning hard woods
(such as oak or hickory) because this could break the glass. Also, when closing the doors over a burning fire, open
the mesh screens first. This prevents excessive heat build-up on the mesh, which might result in warping or discoloration.
Your objective in building a fire should be a clean, steady, slow-burning fire. Begin with a small fire to allow the
components of the fireplace to heat up slowly. Failure to do so may damage the fireplace and can void the warranty.
Start the fire by burning kindling and newspaper under the grate; two to three layers of logs stacked with air space
between, largest logs to the rear, works best. One sheet of paper burned on top of the stack will help the chimney
start to draw. Any logs 6 inches in diameter or larger should be split.
Caution: Do not burn trash in the fireplace and never use any type of liquid fire starter.
Remove old ashes and coals from under the grate when completely cool. A light layer is desirable as an insulator and
will help to reflect heat.
Chimney Cleaning
Creosote and other wood-burning by-products accumulate inside the flue over a period of time. This build-up can be
a fire hazard. The way you use your fireplace and the type of wood you burn determine the frequency of your chimney cleanings. For instance, burning soft woods or improperly seasoned woods necessitates more frequent cleaning.
Hire a qualified chimney sweep for this cleaning.
Spark Arrester
If the spark arrester becomes clogged, the diminished air flow will affect the performance of the fireplace and may
be a fire hazard. Have the arrester cleaned professionally when needed
Fairmont Homes LP Limited Warranty Guidelines
Gas Fireplace
Fairmont Homes LP offers direct-vent gas fireplaces. If you ordered this type of fireplace, it is demonstrated during
the orientation. Read and follow all manufacturers’ directions.
A slight delay between turning the switch on and flame ignition is normal. The flames should ignite gently and silently. If you notice any deviation from this and any gas smell, immediately shut off the switch and report it to the
gas company.
Excessive winds can cause a downdraft, which can blow out the pilot, requiring you to relight it before using the
Caution: The exterior vent cover for a direct-vent gas fireplace becomes extremely hot when the fireplace is operating.
Fireplaces are not intended to be the sole heat source in the home. The fireplace should function properly when
Fairmont Homes LP's and the manufacturer's directions are followed.
Chimney Separation
Separation of a brick chimney from a newly constructed home may occur. Fairmont Homes LP will repair separation
from the main structure in excess of ½ inch in 10 feet. Caulking is acceptable in most cases.
Normal shrinkage of mortar results in hairline cracks in masonry. Fairmont Homes LP will repair cracks that exceed
1/8 inch in width. The repair consists of pointing or patching and the mortar color will be matched as closely as possible, but expect some variation.
Exterior masonry may have chips, irregular surfaces, and color variations, which occur during manufacturing, shipping, or handling. Unless such conditions affect the structural integrity of the home, no repair is provided.
Discoloration of the firebox or brick is a normal result of use and requires no corrective action. Mortar-style fireplaces may develop cracks due to temperature changes and other factors.
Although extremely high winds can result in a downdraft, this condition should be temporary and occasional. We
will determine and correct continuous malfunction if caused by a construction or design defect.
Glass Doors
During the orientation we confirm that glass fireplace doors, when included with the home, are in acceptable condition.
Fairmont Homes LP Limited Warranty Guidelines
Water Infiltration
In unusually heavy or prolonged precipitation, especially when accompanied by high winds, some water can enter
the home through the chimney. The limited warranty excludes this occurrence.
We install the foundation of your home according to the recommendations of our consulting engineer. The walls of
the foundation are poured concrete with steel reinforcing rods. To protect your home's foundation, follow guidelines
for installation and maintenance of landscaping and drainage in this manual.
Even though an engineer designed the foundation and we constructed it according to engineering requirements, surface cracks can still develop in the wall. Surface cracks are not detrimental to the structural integrity of your home. If
a crack develops in a foundation wall that allows water to come through, follow the procedures for submitting a warranty claim.
Due to the amount of water in concrete, basements may be damp. Condensation can form on water lines and drip
onto the floor.
Future Construction in Basement
If you decide to perform additional construction in the basement, obtain guidelines from a licensed engineer, obtain a
building permit, and comply with all codes and safety requirements. Fairmont Homes LP does not warrant that you
will be able to obtain such a permit because of the possibility that building codes may change.
The foundation of your home has been designed and installed according to the recommendations of an engineer. The
walls of the foundation are poured concrete with steel reinforcing rods.
Cosmetic Imperfections
Slight cosmetic imperfections in foundation walls, such as a visible seam where two pours meet or slight honeycombing (aggregate visible), are possible and require no repair unless they permit water to enter.
Shrinkage or backfill cracks are not unusual in foundation walls, especially at the corners of basement windows.
Fairmont Homes LP will seal cracks that exceed 1/8 inch in width.
Fairmont Homes LP will correct conditions that permit water to enter the basement, provided you have complied
with the drainage, landscaping, and maintenance guidelines.
Fairmont Homes LP Limited Warranty Guidelines
Garage Overhead Door
Since the garage door is a large, moving object, periodic maintenance is necessary.
Light Visible
Garage overhead doors cannot be airtight. Some light will be visible around the edges and across the top of the door.
Weather conditions may result in some precipitation entering around the door as well as some dust especially until
most homes in the community have landscaping installed.
If the lock becomes stiff, apply a silicone or graphite lubricant. Do not use oil on a lock, as it will stiffen in winter
and make the lock difficult to operate.
Every 6 months, apply a lubricant such as silicone spray to all moving parts: track, rollers, hinges, pulleys, and
springs. Avoid over lubricating to prevent drips on vehicles or the concrete floor. At the same time, check to see that
all hardware is tight and operating as intended without binding or scraping.
To prevent damage to a garage door opener, be sure the door is completely unlocked and the rope-pull has been removed before using the operator. If you have an opener installed after closing on your home, we suggest that you
order it from the company that provided and installed the garage door to assure uninterrupted warranty coverage. Be
familiar with the steps for manual operation of the door in the event of a power failure.
If Fairmont Homes LP installed a door opener as one of your selections, during orientation we demonstrate the electric eye that provides a safety stop in the event someone crosses through the opening while the overhead door is in
motion. Use care not to place tools or other stored items where they interfere with the function of the electric eye.
Expect to replace the battery in the garage opener remote controls about once a year. The battery is usually a 9 volt.
Repaint the garage door when you repaint your home, or more often if needed to maintain a satisfactory appearance.
Follow the manufacturer's instructions for safe and reliable operation. Do not allow anyone except the operator near
the door when it is in motion. Keep hands and fingers away from all parts of the door except the handle. Do not allow children to play with or around the door.
For your safety, after the expiration of the one-year warranty, have any needed adjustments made by a qualified specialist. The door springs are under a considerable amount of tension and require special tools and knowledge for accurate and safe servicing. Have the door inspected by a professional garage door technician after any significant impact to the door.
Fairmont Homes LP Limited Warranty Guidelines
The garage door should operate smoothly and with reasonable ease. The door can become misaligned and require
adjustment, which Fairmont Homes LP will provide unless the problem is caused by the installation of a garage door
opener subsequent to closing on the home.
Gas Shut-Offs
You will find shut-offs on gas lines near their connection to each item that operates on gas. In addition, there is a
main shut-off at the meter. We point these out during the orientation.
Gas Leak
If you suspect a gas leak, leave the home and call the gas company immediately for emergency service. The gas company is
responsible for leaks up to the meter. Fairmont Homes LP will correct leaks from the meter into the home.
Grading and Drainage
The final grades around your home have been inspected and approved for proper drainage of your lot. Yards drain
from one to another. You and your neighbors share an overall drainage plan for the community. Use caution when
installing landscaping, fencing, or additions t your home to prevent causing water problems on adjacent lots.
Typically, the grade around your home should slope 1 foot in the first 10 feet, tapering to a 2 percent slope. In most
cases, drainage swales do not follow property boundaries. Maintain the slopes around your home to permit the water
to drain away from the home as rapidly as possible. This is essential to protect your foundation. Failure to do so can
result in major structural damage and will void your warranty.
Exterior Finish Materials
Maintain soil levels 6 inches below siding, stucco, brick, or other exterior finish materials. Contact with the soil can
cause deterioration of the exterior finish material and encourages pest infestations.
Roof Water
Do not remove the splash blocks or downspout extensions from under the downspouts. Keep these in place at all
times, sloped so the water drains away from your home quickly.
Rototilling can significantly change drainage swales. You can minimize this by rototilling parallel to the swales rather than across them.
Fairmont Homes LP Limited Warranty Guidelines
The area we excavated for your home's foundation was larger than the home to allow room to work. In addition,
some trenching is necessary for installation of utility lines. Although we replaced and compacted the soil, it does not
return to its original density. Some settling will occur, especially after prolonged or heavy rainfall or melting of large
amounts of snow. Settling can continue for several years. Inspect the perimeter of your home regularly for signs of
settling and fill settled areas as needed to maintain positive drainage.
Subsurface Drains
Occasionally Fairmont Homes LP installs a subsurface drain to ensure that surface water drains from a yard adequately. Keep this area and especially the drain cover clear of debris so that the drain can function as intended.
See also Landscaping.
We established the final grade to ensure adequate drainage away from the home. Maintaining this drainage is your
responsibility. If you alter the drainage pattern after closing, or if changes in drainage occur due to lack of maintenance, the limited warranty is void.
Backfill Settlement
Backfilled or excavated areas around the foundation and at utility trenches should not interfere with the drainage
away from your home. If these areas settle during the first year, Fairmont Homes LP will fill the areas one time and
subsequently will provide you with fill dirt to maintain positive drainage.
Fairmont Homes LP is not responsible for weather-caused damage to unlandscaped yards after the final grade has
been established or the closing date, whichever occurs last.
New Sod
New sod installation and the extra watering that accompanies it can cause temporary drainage problems, as can unusually severe weather conditions.
Fairmont Homes LP documents the grades that exist at the time of delivery of your home or as soon thereafter as
possible. The ground must be dry and free of frost to make these determinations. Once final grades are set, Fairmont
Homes LP will inspect drainage problems reported in writing during the warranty period, compare grades to those
originally established, and advise you on corrective actions you might take.
Soil Information
We provide soil information when the purchase agreement is written or as soon thereafter as it becomes available.
Landscaping recommendations are designed based on soils and engineering reports and thus may vary slightly.
Fairmont Homes LP Limited Warranty Guidelines
Fairmont Homes LP does not alter drainage patterns to suit individual landscape plans. Typically, a lot receives water from and passes water on to other lots, so changes in grade often affect adjacent or nearby lots. Fairmont Homes
LP advises against making such changes. After heavy rain or snow, water may stand in swales up to 48 hours.
Under Concrete
Fairmont Homes LP will fill visible sunken areas under concrete during the first year.
Gutters and Downspouts
Check gutters periodically and remove leaves or other debris. Materials that accumulate in gutters can slow water
drainage from the roof, cause overflows, and clog the downspouts.
Extensions or Splashblocks
Extensions should discharge outside of rock or bark beds so that water is not dammed behind the edging materials
that might be used.
Use caution when leaning ladders against gutters, as this may cause dents.
If a joint between sections of gutter drips, caulk the inside joint using a commercial gutter caulking compound available at hardware stores.
Gutters and downspouts are prepainted to match your home. You should not repaint them when you repaint your
See also Roof/Ice Dam.
Gutters over 3 feet long are installed with a slight slope so that roof water will flow to the downspouts.
We correct leaks that occur during the warranty period.
Gutters may overflow during periods of excessively heavy rain. This is expected and requires no repair.
Fairmont Homes LP Limited Warranty Guidelines
Standing Water
Small amounts of water (up to one inch) will stand for short periods of time in gutters immediately after rain. No
correction is required for these conditions.
Doorknobs and locks should operate correctly with little attention. Over time, they may need slight adjustments due
to normal shrinkage of the framing. Occasionally, you may need to tighten screws or lubrication.
We confirm that all hardware is in acceptable condition during orientation. The limited warranty excludes repairs for
cosmetic damage subsequent to the orientation.
Fairmont Homes LP will repair hardware items that do not function as intended.
Hardwood Floors
In daily care of hardwood floor, preventive maintenance is the primary goal.
Sweep on a daily basis or as needed. Never wet-mop a hardwood floor. Excessive water causes wood to expand and
can possibly damage the floor. When polyurethane finishes become soiled, damp-mop with a mixture of 1 cup vinegar to one gallon of warm water. When damp-mopping, remove all excess water from the mop. Check with the
hardwood company if your floor has a water-based finish.
Placing heavy furniture or dropping heavy or sharp objects on hardwood floors can result in dimples.
Filmy Appearance
A white, filmy appearance can result from moisture, often from wet shoes or boots.
Furniture Legs
Install proper floor protectors on furniture placed on hardwood floors. Protectors will allow chairs to move easily
over the floor without scuffing. Regularly clean the protectors to remove any grit that may have accumulated.
Wood floors respond noticeably to changes in humidity in your home. Especially during winter months the individual planks or pieces expand and contract as water content changes. A humidifier helps but does not eliminate this
Fairmont Homes LP Limited Warranty Guidelines
Mats and Area Rugs
Use protective mats at the exterior doors to help prevent sand and grit from getting on the floor. Gritty sand is wood
flooring's worst enemy. However, be aware that rubber backing on area rugs or mats can cause yellowing and warping of the floor surface.
If your floors have a polyurethane finish, you may want to have an extra coat of polyurethane applied by a qualified
contractor within six months to one year. The exact timing will depend on your particular lifestyle. If another finish
was used, refer to the manufacturer's recommendations.
Expect some shrinkage around heat vents or any heat-producing appliances, or during seasonal weather changes.
See also Warping.
Keep high heels in good repair. Heels that have lost their protective cap (thus exposing the fastening nail) will exert
over 8,000 pounds of pressure per square inch on the floor. That's enough to damage hardened concrete; it will mark
your wood floor.
Clean up food spills immediately with a dry cloth. Use a vinegar-and-warm-water solution for tough food spills.
When floors are new, small splinters of wood can appear.
Sun Exposure
Exposure to direct sunlight can cause irreparable damage to hardwood floors. To preserve the beauty of your hardwood floors, install and use window coverings in these areas.
Traffic Paths
A dulling of the finish in heavy traffic areas is likely.
Warping will occur if the floor repeatedly becomes wet or is thoroughly soaked even once. Slight warping in the area
of heat vents or heat-producing appliances is also typical.
Fairmont Homes LP Limited Warranty Guidelines
Waxing and the use of products like oil soap are neither necessary nor recommended. Once you wax a polyurethane
finish floor, recoating is difficult because the new finish will not bond to the wax. The preferred maintenance is preventive cleaning and recoating annually or as needed to maintain the desired luster.
During the orientation we will confirm that hardwood floors are in acceptable condition. We will correct any readily
noticeable cosmetic defects listed during the orientation. You are responsible for routine maintenance of hardwood
Shrinkage will result in separations between the members of hardwood floors. If these exceed 1/8 inch, Fairmont
Homes LP will fill them one time. Fairmont Homes LP is not responsible for removing excess filler that appears on
the surface if the boards expand due to subsequent changes in humidity and expel the filler.
Heating System: Gas Forced Air
Good maintenance of your furnace can save energy dollars and prolong the life of the furnace. Carefully read and
follow the manufacturer's literature on use and maintenance. The guidelines here include general information only.
Adjust Vents
Experiment with the adjustable registers in your home to establish the best heat flow for your lifestyle. Generally,
you can reduce the heat in seldom-used or interior rooms. This is an individual matter and you will need to balance
the system for your own family's needs.
Avoid Overheating
Do not overheat your new home. Overheating can cause excessive shrinkage of framing lumber and may materially
damage the home. In the beginning, use as little heat as possible and increase it gradually.
Blower Panel (Fan cover)
You need to position the blower panel cover correctly for the furnace blower (fan) to operate. This panel compresses
a button that tells the blower it is safe to operate. Similar to the way a clothes dryer door operates, this panel pushes
in a button that lets the fan motor know it is safe to come on. If that button is not pushed in, the furnace will not operate.
Combustion Air
Furnaces we install in attic or in utility closets over crawl spaces include a combustion air duct. The outside end of
this duct is covered with a screen to minimize insect or animal from entering the duct. Cold air coming in through
this duct means it is functioning as it should.
Fairmont Homes LP Limited Warranty Guidelines
Caution: Never cover or block the combustion air vent in any way. Outside air is needed to supply the furnace with
sufficient oxygen. Blocking the combustion air vent will cause the furnace to draw air down the vent pipe and pull
poisonous gases back into your home.
Duct Cleaning
Exercise caution before spending money on professional ductwork cleaning services. A study by the EPA found that
ductwork cleaning does not improve indoor air quality, nor was evidence found that it prevents health problems. For
more information contact the EPA and request document EPA-402-K-97-002. Or you can view this information on
their Website: www.epa.gov/iaq/pubs/.com
Ductwork Noise
Some popping or pinging sounds are the natural result of ductwork heating and cooling in response to airflow as the
system operates.
A clean filter will help to keep your home clean and reduce dusting chores. Remember to change or clean the filter
monthly during the heating season (year-round if you also have air conditioning). A clogged filter can slow airflow
and cause cold spots in your home. Although it takes less than one minute to change the filter, this is one of the most
frequently overlooked details of normal furnace care.
Buy filters in large quantity for the sake of convenience. You will find the size and type printed along the edge of the
filter that in your furnace.
If you have a permanent, washable, removable filter, you need to clean this monthly. Use water only to clean the filter, tap to dry or air dry, and leave unit off for a brief period. Do not use soaps or detergents on the filter.
Furnished Home
The heating system was designed with a furnished home in mind. If you move in during the cooler part of the year
and have not yet acquired all of your draperies and furnishings, the home may seem cooler than you would expect.
Some furnaces have a fuse directly above the on-off switch. This fuse is an S10, S12, or S15 fuse. It absorbs any
spikes in the line such as close electrical strikes or power surges. Unlike old fuses that burn out and clearly indicate
that they are blown, these fuses, similar to automobile fuses, have a spring that depresses when tripped. Unless you
have examined these quite carefully before, it may be hard to determine if the fuse has blown. We suggest that you
buy some extra fuses of the same size to have on hand.
Gas Odor
If you smell gas, call the gas company immediately.
Fairmont Homes LP Limited Warranty Guidelines
A new heating system may emit an odor for a few moments when you first turn it on. An established system may
emit an odor after being unused for an extended time (such as after the summer months if you do not use air conditioning). This is caused by dust that has settled in the ducts and should pass quickly.
On-Off Switch
The furnace has an on-off blower switch. This switch looks like a regular light switch and is located in a metal box
outside the furnace. When turned off, this switch overrides all furnace commands and shuts down the blower. This is
usually done only when maintenance service is being performed, although young children have been known to turn
the furnace off using this switch. (If your furnace is a high-efficiency model, it does not have a pilot or an on-off
On models with manually lit pilots, lighting the furnace pilot involves several steps. First, remove the cover panel to
expose the pilot. Then rotate the on-off-pilot knob to pilot. When the knob is in this position, you can depress the red
While depressing the red button, hold a match at the pilot. Once the pilot lights, continue to hold the red button down
for 30 to 60 seconds. When you release the red button, the pilot should stay lit. If it does not, wait several minutes to
allow any gas to dissipate from the furnace area and repeat the entire process. If the pilot stays lit, rotate the on-off
pilot knob to the on position. Reinstall the cover panel. You can find these instructions on a sticker on the furnace
and in the manufacturer's literature.
Heat register covers are removable and adjustable. You are responsible for adjusting the dampers in these covers to
regulate the heat flow within the home. Registers in the rooms farther away from the furnace will usually need to be
opened wider.
Return Air Vents
For maximum comfort and efficient energy use, arrange furniture and draperies to allow unobstructed airflow from
registers and to cold air returns.
Depending on the style of home, temperatures can normally vary from floor to floor as much as 10 degrees or more
on extremely cold days. The furnace blower will typically cycle on and off more frequently and for shorter periods
during severe cold spells.
The furnace will come on automatically when the temperature at the thermostat registers below the setting you have
selected. Once the furnace is on, setting the thermostat to a higher temperature will not heat the home faster. Thermostats are calibrated to within plus or minus 5 degrees.
Fairmont Homes LP Limited Warranty Guidelines
Trial Run
Have a trial run early in the fall to test the furnace. (The same applies to air conditioning in the spring.) If service is
needed, it is much better to discover that before the heating season.
Before calling for service, check to confirm that the:
 Thermostat is set to "heat" and the temperature is set above the room temperature.
 Blower panel cover is installed correctly for the furnace blower (fan) to operate. This panel compresses a
button that tells the blower it is safe to operate. Similar to the way a clothes dryer door operates, this panel
pushes in a button that lets the fan motor know it is safe to come on. If that button is not pushed in, the furnace will not operate.
 Breaker on the main electrical panel is on. (Remember, if a breaker trips you must turn it from the tripped
position to the off position before you can turn it back on.)
 Switch on the side of the furnace is on.
 Fuse in furnace is good. (See manufacturer literature for size and location.)
 Gas line is open at the main meter and at the side of the furnace.
 Filter is clean to allow airflow.
 Vents in individual rooms are open.
 Air returns are unobstructed.
Even if the troubleshooting tips do not identify a solution, the information you gather will be useful to the service
provider you call.
We will install heating systems according to local building codes, as well as to engineering designs of the particular
model home.
Adequacy of the system is determined by its ability to establish a temperature of 70 degrees F, as measured in the
center of the room, 5 feet above the floor. In extremely cold temperatures (10 degrees below or colder), the system
should be able to maintain a temperature differential of 80 degrees from the outside temperature.
Duct Placement
The exact placement of heat ducts may vary from those positions shown in similar floor plans.
Although the heat system is not a sealed system, the ductwork should remain attached and securely fastened. If it
becomes unattached, Fairmont Homes LP will repair as needed.
Furnace Sounds
Expansion or contraction of metal ductwork results in ticking or popping sounds. While eliminating all these sounds
is impossible, Fairmont Homes LP will correct oil canning. (Oil canning occurs when a large area of sheet metal like
those found in air ducts makes a loud noise as it moves up and down in response to temperature changes.)
Fairmont Homes LP Limited Warranty Guidelines
Thermostats are calibrated to plus or minus 5 degrees.
Heating System: Heat Pump
Homeowner Care and Maintenance
If your home contains a heat pump system, you should be aware of the performance characteristics unique to these
systems. As with any system, read the manufacturer's literature and follow all instructions for efficient operation and
maintenance of your system. Clean or replace filters once a month. Provide professional service for your system at
least once every two years.
Air Circulation Across Coils
Keep the outside unit clear of any materials that would interfere with air circulation. Snow, ice, landscaping materials, trash, leaves, and other accumulating items can cause inefficiency or damage the unit.
Air Conditioning and Heating
A heat pump system operates differently from a gas forced-air furnace. The same system provides both heat and air
conditioning. This is possible because a refrigerant flows back and forth in the coils of the heat pump, controlled by
a reversing valve. In the heating mode, the heat pump removes heat from the outside air and transfers it to the inside
air. In the cooling mode, it does just the opposite, removing heat from the inside air and discharging it outside of the
home. The thermostat inside your home controls this heating or cooling activity.
Air Temperature at Vents
Do not expect dramatic temperature differences in the air coming from the vents as is common with other kinds of
systems. The coils used in a heat pump system operate at lower temperatures than those common in a gas forced-air
system. As a result, for example, in the heat mode, air from the supply vents will typically range from 85 to 90 degrees F. The vents will not feel hot, though the air discharged is warmer than the air in the room by as much as 20
Auxiliary Heat System
At lower outside temperatures, less heat is available for the heat pump to draw from the exterior air. Therefore, from
time to time the auxiliary heat system will come on to maintain the temperature you set at the thermostat. The auxiliary system will also come on whenever the temperature at the thermostat is moved 1.5 degrees or more at one
time. If the light stays on when the outside temperature is more than 30 degrees F, contact a service person.
Defrost Cycle
When the heat pump is operating in the heat mode, the coils outside may reach below freezing temperatures. Moisture in the air will condense into frost and accumulate on the coils under these circumstances. From time to time, the
system will go into defrost mode to clear accumulated frost from the coils. This is a normal part of the operation of
the system and will occur automatically.
Fairmont Homes LP Limited Warranty Guidelines
During the defrost cycle, the outside fan will stop temporarily. The temperature of airflow into the home will be a bit
lower during the defrost cycle. The defrost cycle can only occur once every 90 minutes and lasts no longer than 10
Night Setback
Unless you have a night setback thermostat designed to work with a heat pump system, do not turn the thermostat
down in the evenings. Adjust the temperature a fraction of a degree at a time until a comfortable, permanent setting
is found.
Register Adjustment
Registers will require adjustment from time to time to maximize your family's comfort. Do not completely close off
more than one supply register at a time. This can restrict the airflow too much and reduce the efficiency of the system. A good technique is to completely open all the vents, then gradually move the temperature setting up until the
coolest room is comfortable. Once the coolest room is comfortable, gradually close the vents in the warmer rooms
until all rooms are comfortable as well. Reverse the process for air conditioning.
Return Air Vents
As with any heating system, return air vents must be clear so the air flows through the ducts unimpeded. Avoid placing furniture where it blocks the return air vents.
Before calling for service, check to confirm that the:
 Thermostat is set to "heat" and the temperature is set above the room temperature.
 Breaker on the main electrical panel is on. (Remember, if a breaker trips you must turn it from the tripped
position to the off position before you can turn it back on.)
 Filter is clean to allow airflow.
 Vents in individual rooms are open.
 Air returns are unobstructed.
 Outside unit is not blocked by snow or other materials.
 Outside coil does not have an excessive ice build-up.
Even if the troubleshooting tips do not identify a solution, the information you gather will be useful to the service
provider you call.
Refer to the manufacturer's limited warranty for information regarding warranty coverage.
Fairmont Homes LP Limited Warranty Guidelines
The effectiveness of blown insulation is diminished if it is uneven. As the last step in any work done in your attic
(for example, the installation of speaker wire), you should confirm that the insulation lays smooth and even. Do not
step on drywall ceilings, because this can result in personal injury or damage to the drywall.
Electrical outlets normally emit noticeable amounts of cold air when outside temperatures are low.
Fairmont Homes LP will install insulation to meet or exceed the building codes applicable at the time of construction
and outlined as part of your purchase agreement.
Providing complete details on landscape design is beyond the scope of this manual. Many excellent books, videos,
and computer software programs are available that offer your this information. Local nurseries and landscape professionals can also assist you.
In planning your landscaping, think of proportion, texture, color, mature size, maintenance needs, soft and hard surfaces, lighting, fencing, edging, and water requirements. A beautiful yard requires considerable planning and regular
attention. Most homeowners take years to achieve the yard they want. Planning to install items in stages can spread
the cost and work over several seasons.
Whatever the source of your design, plan to install the basic components of your landscaping as soon after closing as
weather permits. In addition to meeting your homeowner association requirements to landscape in a timely manner,
well-designed landscaping prevents erosion and protects the foundation of your home.
Before installing patio additions or other permanent improvements, consider soil conditions in the design and engineering of your addition.
We construct the foundation of your home beginning with an excavation into the earth. When the foundation walls
are complete, the area surrounding them is backfilled. Soil in this area is not as compact as undisturbed ground. Water can penetrate through the backfill area to the lower areas of your foundation. This can cause potentially severe
problems such as, cracks in foundation walls, and floor slab movement. Avoid this through proper installation of
landscaping and good maintenance of drainage.
Backfill areas will settle and require prompt attention to avoid damage to your home and voiding of the structural
Keep downspout extensions in the down position to channel roof runoff away from the foundation area of your
home. Routine inspection of downspouts, backfill areas, and other drainage components is an excellent maintenance
Fairmont Homes LP Limited Warranty Guidelines
See also Grading and Drainage.
Bark or Rock Beds
Do not allow edging around decorative rock or bark beds to dam the free flow of water away from the home. You
can use a nonwoven landscape fabric between the soil and rock or bark to restrict weed growth while still permitting
normal evaporation of ground moisture.
Until your yard is established and stable, erosion will be a potential concern. Heavy rains or roof runoff can erode
soil. The sooner you restore the grade to its original condition, the less damage will occur.
Erosion is of special concern in drainage swales. If swales become filled with soil runoff, they may not drain the rest
of the yard, causing further problems. Correcting erosion is your responsibility. You may need to protect newly
planted seed with erosion matting or reseed to establish grass in swales. It can take several years to fully establish
your lawn in such challenging areas.
First 5 Feet
Place no plants of any type or sprinkler heads within 3 feet of your home.
Hired Contractors
You are responsible for changes to the drainage pattern made by any landscape, concrete, deck, or pool contractor.
Discuss drainage with any company you hire to do an installation in your yard. Do not permit them to tie into existing drainage pipes without approval from Fairmont Homes LP.
Natural Areas
During construction, we remove construction debris from natural areas. Removing dead wood, tree limbs, fallen
trees, or other natural items is your responsibility.
Locate plants and irrigation heads out of the way of pedestrian or bicycle traffic and car bumpers. Space groves of
trees or single trees to allow for efficient mowing and growth. Group plants with similar water, sun, and space requirements together.
Plant Selection
Plant with regard to your local climate. Favor native over exotic species. Consider ultimate size,
shape, and growth of the species.
See also Property Lines.
Fairmont Homes LP Limited Warranty Guidelines
Check with your local building department and homeowners association before designing, installing, or changing
landscaping for any regulations that they require you to follow.
Seeded Lawns
If lawn seeding is part of your home purchase, consider this just the first step in establishing your yard. Remember
that the forces of nature are far stronger than grass seed. You will need to overseed at some point, perhaps more than
once. Heavy storms can cause washouts and erosion that you will need to correct. It generally takes at least three
growing seasons to establish a good lawn, longer if weather conditions are difficult or if you do not have the time to
devote to lawn care.
Before over-seeding, remember to fill any slight depressions with a light layer of topsoil. Minimize traffic of all
kinds on newly seeded areas and avoid weed killer for at least 120 days. Keep the seed moist, not wet.
Newly placed sod requires extra water for several weeks. Water in the cool part of the day (ideally just before sunrise) at regular intervals for the first three weeks. Be aware that new sod and the extra watering it requires can
sometimes create drainage concerns (in your yard or your neighbor's) that will disappear when the yard is established
and requires normal watering.
Soil Mix
Provide good soil mixes with sufficient organic material. Use mulch at least 3 inches deep to hold soil moisture and
to help prevent weeds and soil compaction.
In areas with high clay content, prepare the soil before installing your grass. First cover the soil with 2 inches of sand
and 1 inch of manure that is treated and odorless. Rototill this into the soil to a depth of 6 inches (rototill parallel to
the swales). Whether you use seed or sod, this preparation helps your lawn to retain moisture and require less water.
Installing a lawn over hard soil permits water to run off with little or no penetration and your lawn will derive minimal benefit from watering or rain.
Apply appropriate fertilizer and weed and pest controls as needed for optimal growth. Investigate organic compounds for additional protection of the environment.
Sprinkler System
If Fairmont Homes LP included a sprinkler system with your home, we will arrange to have the installer demonstrate
the system and make final adjustments shortly after you move in. The installer will note and correct any deficiencies
in the system at the same time. Whether we install your sprinkler or you install it yourself, keep these points in mind.
You are responsible for routine cleaning and adjusting of sprinkler heads as well as shutting the system down in the
fall. Failure to drain the system before freezing temperatures occur can result in broken lines, which will be your responsibility to repair.
Conduct weekly operational checks to ensure proper performance of the system. Direct sprinkler heads away from
the home. Trickler- or bubbler-type irrigation systems are not recommended for use adjacent to your home.
Fairmont Homes LP Limited Warranty Guidelines
Automatic timers permit you to water at optimum times whether you are at home, away, awake, or asleep. The
amount of water provided to each zone can be accurately and consistently controlled and easily adjusted with a timed
system. Check the system after a power outage and keep a battery in place if your system offers that as a backup.
The soil in your area may have stones and rocks. Removing these naturally occurring elements is a maintenance activity. If Fairmont Homes LP installs seed or sod, large rocks will be picked up and surface raking performed. You
will need to provide continued attention to this condition as you care for your yard.
Fairmont Homes LP values trees as one of the features that make up an attractive community and add value to the
homes we build. We take steps to protect and preserve existing trees in the area of your home. In spite of our efforts,
existing trees located on construction sites can suffer damage from construction activities, which manifest months
after the completion of construction.
Damage to existing trees can be caused by such things as compaction of soil in the root zone, changing patterns of
water flow on the lot, disturbing the root system, and removing other trees to make room for the home. The newly
exposed tree may react to conditions it is unaccustomed to. Caring for existing trees, including pruning dead
branches or removing these trees altogether is your responsibility.
Remember to water trees during the summer or during warm dry periods in the winter.
Mulch around trees and avoid tilling or planting flower beds around trees. This is especially important while trees
are recovering form the construction process.
Trees and other plant materials that exist on the lot when construction begins and are not part of any landscaping installed by Fairmont Homes LP are excluded from warranty coverage.
Utility Lines
A slight depression may develop in the front lawn along the line of the utility trench. To correct this, roll back the
sod, spread topsoil underneath to level the area, and then relay the sod.
Before any significant digging, check the location of buried service leads by calling the local utility locating service.
In most cases, wires and pipes run in a straight line from the main service to the pubic supply.
See also Easements.
Waiting to Landscape
If you leave ground unlandscaped, it erodes. Correcting erosion that occurs after closing is your responsibility.
Fairmont Homes LP Limited Warranty Guidelines
Weed swill appear in your new lawn whether seed or sod is used. Left unlandscaped, your yard will quickly begin to
show weeds. When soil is disturbed, dormant seeds come to the surface and germinate. The best control is a healthy
lawn, achieved through regular care and attention.
Mildew is a fungus that spreads through the air in microscopic spores. They love moisture and feed on surfaces or
dirt. On siding, they look like a layer of dirt. To determine whether you are dealing with mildew or dirt, wipe the surface with a cloth or sponge dampened with bleach. If the bleach causes the surface to lose its dark appearance, you
are most likely seeing mildew.
Cleaning mildew from your home is your responsibility. Solutions that remove mildew are available from local paint
or home improvement stores. Wear protective eyewear and rubber gloves for this task; the chemicals that remove
mildew are unfriendly to humans.
We will remove any mildew noted during the orientation. Fairmont Homes LP warranty excludes mildew.
To clean your mirrors use any reliable liquid glass cleaner or polisher available at most hardware or grocery stores.
Avoid acidic cleaners and splashing water under the mirror; either can cause the silvering to deteriorate. Acidic
cleaners are usually those that contain ammonia or vinegar. Avoid getting glass cleaners on plumbing fixtures as
some formulas can deteriorate the finish.
We will confirm that all mirrors are in acceptable condition during the orientation. Fairmont Homes LP will correct
scratches, chips, or other damage to mirrors noted during the orientation.
Paint and Stain
Because of changes in the formula for paint (such as the elimination of lead to make paints safer), painted surfaces
must be washed gently using mild soap and as little water as possible. Avoid abrasive cleaners, scouring pads, or
scrub brushes. Flat paints show washing marks more easily than gloss paints do. Often better results come from
touching up rather than washing the paint.
Your selection sheets are your record of the paint and stain color names, numbers, and brands in your home.
Fairmont Homes LP Limited Warranty Guidelines
Regular attention will preserve the beauty and value of your home. Check the painted and stained surfaces of your
home's exterior annually. Repaint before much chipping or wearing away of the original finish occurs; this will save
the cost of extensive surface preparation.
Plan on refinishing the exterior surface of your home approximately every two to three years or as often as your
paint manufacturer suggests for your area and climate. Climatic conditions control the chemical structure of the paint
used on the exterior. Over time, this finish will fade and dull a bit. Depending on the exposure to weather of each
surface, the paint on some parts of your home may begin to show signs of deterioration sooner than others.
When you repaint the exterior of your home, begin by resetting popped nails and removing blistered or peeling portions of paint with a wire brush or putty knife. Sand, spot with primer, and then paint the entire area. Use a quality
exterior paint formulated for local climate conditions.
Avoid having sprinklers spray water on the exterior walls of your home. This will cause blistering, peeling, splintering, and other damage to the home.
Severe Weather
Hail and wind can cause a great deal of damage in a severe storm, so inspect the house after such weather. Promptly
report damage caused by severe weather to your insurance company.
For minor interior stain touch-ups, a furniture-polish-and-stain treatment is inexpensive, easy to use, and will blend
in with the wood grain. Follow directions on the bottle.
When doing paint touch-ups, use a small brush, applying paint only to the damaged spot. Touch-up may not match
the surrounding area exactly, even if the same paint mix is used. When it is time to repaint a room, prepare the wall
surfaces first by cleaning with a mild soap and water mixture or a reliable cleaning product.
We provide samples of each paint used on your home. Store these with the lids tightly in place and in a location
where they are not subjected to extreme temperatures.
Wall Cracks
We suggest that you wait until after the first heating season to repair drywall cracks or other separations due to
See also Drywall.
During your orientation we will confirm that all painted or stained surfaces are in acceptable condition. Fairmont
Homes LP will touch up paint as indicated on the orientation list. You are responsible for all subsequent touch-up,
except painting we perform as part of another warranty repair.
Fairmont Homes LP Limited Warranty Guidelines
As it ages, exterior wood trim will develop minor cracks and raised grain. Much of this will occur during the first
year. Raised grain permits moisture to get under the paint and can result in peeling. This is not a defect in materials
or workmanship. Paint maintenance of wood trim and gutters is your responsibility.
Expect fading of exterior paint or stain caused by the effects of sun and weather. Fairmont Homes LP limited warranty excludes this occurrence.
Touch-Up Visible
Paint touch-up is visible under certain lighting conditions.
Wood Grain
Because of wood characteristics, color variations will result when stain is applied to wood. This is natural and requires no repair. Today's water-base paints often make wood grain visible on painted trim. Fairmont Homes LP does
not provide corrections for this condition.
Pests and Wildlife
Insects such as ants, spiders, wasps, and bees, and animal life such as woodpeckers, squirrels, mice, and snakes, may
fail to recognize that your home belongs to you. Addressing concerns involving these pests and wildlife goes with
being a homeowner. Informational resources include, among others, the state wildlife service, animal control authorities, the county extension service, pest control professionals, Internet, and public library.
Phone Jacks
Your home is equipped with telephone jacks as shown on the blueprints and selection sheets. Initiating phone service, additions to phone service, and moving phone outlets for decorating purposes or convenience are your responsibility.
Fairmont Homes LP will repair wiring that does not perform as intended from the phone service box into the home.
From the service box outward, care of the wiring is the responsibility of the local telephone service company.
Your plumbing system has many parts, most of which require little maintenance. Proper cleaning, occasional minor
attention, and preventive care will assure many years of good service from this system.
Fairmont Homes LP Limited Warranty Guidelines
Even though your plumbing lines have been flushed to remove dirt and foreign matter, small amounts of minerals
may enter the line. Aerators on the faucets strain much of this from your water. Minerals caught in these aerators
may cause the faucets to drip because washers wear more rapidly when they come in contact with foreign matter.
See also dripping Faucet.
Follow manufacturer's directions for cleaning fixtures. Avoid abrasive cleansers. They remove the shiny finish and
leave behind a porous surface that is difficult to keep clean. Clean plumbing fixtures with a soft sponge and soapy
water (a nonabrasive cleaner or a liquid detergent is usually recommended by manufacturers). Then polish the fixtures with a dry cloth to prevent water spots. Care for brass fixtures with a good-quality brass cleaner, available at
most hardware stores.
The main causes of toilet clogs are domestic items such as disposable diapers, excessive amounts of toilet paper, sanitary supplies, Q-tips, dental floss, and children's toys. Improper garbage disposal use also causes many plumbing
clogs. Always use plenty of cold water when running the disposal. This recommendation also applies to grease; supplied with a steady flow of cold water, the grease congeals and is cut up by the blades. If you use hot water, the
grease remains a liquid, then cools and solidifies in the sewer line. Allow the water to run 10 to 15 seconds after
shutting off the disposal.
You can usually clear clogged traps with a plumber's helper (plunger). If you use chemical agents, follow directions
carefully to avoid personal injury or damage to the fixtures.
Clean a plunger drain stopper—usually found in bathroom sinks—by loosening the nut under the sink at the back,
pulling out the rod attached to the plunger, and lifting the stopper. Clean and return the mechanism to its original position.
Dripping Faucet
You can repair a dripping faucet by shutting off the water at the valve directly under the sink, then removing the faucet stem, changing the washer, and reinstalling the faucet stem. The shower head is repaired the same way. Replace
the washer with another of the same type and size. You can minimize the frequency of this repair by remembering
not to turn faucets off with excessive force. (Please note that some manufacturers do not use rubber washers.
Extended Absence
If you plan to be away for an extended period, you should drain your water supply lines. To do this, shut off the main
supply line and open the faucets to relieve pressure in the lines. You may also wish to shut off the water heater. Do
this by turning off the cold water supply valve on top and the gas control at the bottom. Drain the tank by running a
hose from the spigot on the bottom to the basement floor drain. If you leave the tank full, keep the pilot on and set
Fairmont Homes LP Limited Warranty Guidelines
the temperature to its lowest or "vacation" setting. Check manufacturer's directions for additional hints and instructions.
See also Extended Absence checklist.
Fiberglass Fixtures
For normal cleaning use a nonabrasive bathroom cleanser and sponge or nylon cleaning pad. Avoid steel wool, scrapers, and scouring pads. Auto wax can provide a shine and restore an attractive appearance.
Freezing Pipes
Provided the home is heated at a normal level, pipes should not freeze at temperatures above 0 degrees Fahrenheit.
Set the heat at a minimum of 55 degrees F if you are away during winter months. Keep garage doors closed to protect plumbing lines running through this area from freezing temperatures.
Gold or Brass Finish
Avoid using any abrasive cleaners on gold or antique brass fixtures. Use only mild detergent and water or a cleaning
product recommended by the manufacturer.
Jetted Tubs
If your home includes a jetted tub follow manufacturer directions for its use and care. Never operate the jets unless
the water level is at least one inch above the jets. Be cautious about using the tub if you are pregnant or have heart
disease or high blood pressure; discuss the use of the tub with your doctor. Tie or pin long hair to keep it from away
from the jets where it might become tangled—a potentially dangerous event.
Clean and disinfect the system every one to two months, depending on usage. To do this, fill the tub with lukewarm
water and add one cup of liquid chlorine bleach. Run the jets for 10 to 15 minutes, drain and fill again. Run for 10
minutes with plain water, drain.
Auto wax will help seal and preserve your tub's surface. Avoid abrasive cleansers.
Laundry Tub
If you have a laundry room tub, the faucet does not have an aerator. This is to allow the laundry tub faucet to accept
a hose connection.
If a major plumbing leak occurs, the first step is to turn off the supply of water to the area involved. This may mean
shutting off the water to the entire home. Then contact the appropriate contractor.
Low Flush Toilets
We want to draw your attention to a water-saving regulation that went into effect in 1993, which prohibits the manufacture of toilets that use more than 1.6 gallons of water per flush. In the search for a balance among comfort, con-
Fairmont Homes LP Limited Warranty Guidelines
venience, and sensible use of natural resources, the government conducted several studies. The 1.6-gallon toilet
turned out to be the size that overall consistently saves water.
As a result of implementing this standard, flushing twice is occasionally necessary to completely empty the toilet
bowl. Even though you flush twice on occasion, rest assured that overall you are saving water and we have complied
with the law. Similarly, flow restrictors are manufactured into most faucets and all shower heads and cannot be removed. We apologize for any inconvenience this may cause.
Low Pressure
Occasional cleaning of the aerators on your faucets (normally every three to four months) will allow proper flow of
water. The water department controls the overall water pressure.
Main Shut-Off
The water supply to your home can be shut-off entirely in two locations. The first is at the street and the second is at
the meter. We will point both of these out during your orientation.
Marble or Manufactured Marble
Marble and manufactured marble will not chip as readily as porcelain enamel but can be damaged by a sharp blow.
Avoid abrasive cleansers or razor blades on manufactured marble; both damage the surface. Always mix hot and
cold water at manufactured marble sinks; running only hot water can damage the sink.
Outside Faucets
Outside faucets (sillcocks) are freeze-proof, but in order for this feature to be effective, you must remove hoses during cold weather, even if the faucet is located in your garage. If a hose is left attached, the water that remains in the
hose can freeze and expand back into the pipe, causing a break in the line. Repair of a broken line that feeds an exterior faucet is a maintenance item. Note that Fairmont Homes LP does not warrant sillcocks against freezing.
You can damage porcelain enamel with a sharp blow from a heavy object or by scratching. Do not stand in the bathtub wearing shoes unless you have placed a protective layer of newspaper over the bottom of the tub. If you splatter
paint onto the porcelain enamel surfaces during redecorating, wipe it up immediately. If a spot dries before you notice it, use a recommended solvent.
Running Toilet
To stop running water, check the shut-off float in the tank. You will most likely find it has lifted too high in the tank,
preventing the valve from shutting off completely. In this case, gently bend the float rod down until it stops the water
at the correct level. The float should be free and not rub the side of the tank or any other parts. Also check the chain
on the flush handle. If it is too tight, it will prevent the rubber stopper at the bottom of the tank from sealing, resulting in running water.
Fairmont Homes LP Limited Warranty Guidelines
Your main water shut-off is located near your meter. You use this shut-off for major water emergencies such as a
water line break or when you install a sprinkler system or build an addition to your home. Each toilet has a shut-off
on the water line under the tank. Hot and cold shut-offs for each sink are on the water lines under the sink.
You should routinely inspect sprinkler heads and provide seasonal service to maintain proper functioning.
See also Landscaping/Sprinkler.
Stainless Steel
Clean stainless steel sinks with soap and water to preserve their luster. Avoid using abrasive cleaners or steel wool
pads; these will damage the finish. Prevent bleach from coming into prolonged contact with the sink as it can pit the
surface. An occasional cleaning with a good stainless steel cleaner will enhance the finish. Rub in the direction of the
polish or grain lines and dry the sink to prevent water spots.
Avoid leaving produce on a stainless steel surface, since prolonged contact with produce can stain the finish. Also
avoid using the sink as a cutting board; sharp knives will gouge the finish.
Local water conditions affect the appearance of stainless steel. A white film can develop on the sink if you have
over-softened water or water with a high concentration of minerals. In hard water areas, a brown surface stain can
form appearing like rust.
Tank Care
Avoid exposing the toilet to blows from sharp or heavy objects, which can cause chipping or cracking. Avoid abnormal pressures against the sides of the tank. It is possible to crack the tank at the points where it is attached to the
Water Filter or Softener
If you install either a water filter or a water softener, carefully read the manufacturer's literature and warranty for
your specific model.
If your home includes a septic system, prior to installing a water softener, discuss with the vendor whether the system you are considering will adversely affect your septic system.
See also Septic System.
No Water Anywhere in the Home
Fairmont Homes LP Limited Warranty Guidelines
Before calling for service, check to confirm that the:
 Main shut off on the meter inside your home is open.
 Main shut off at the street is open.
 Individual shut-offs for each water-using item are open.
No Hot Water
See Water Heater
Leak Involving One Sink, Tub, or Toilet
Check caulking and grout.
Confirm shower door or tub enclosure was properly closed.
Turn water supply off to that item.
Use other facilities in your home and report problem on next business day.
Leak Involving a Main Line
 Turn water off at the meter in your home.
 Call emergency number for service.
Back Up at One Toilet
If only one toilet is affected, corrections occur during normal business hours.
Shut off the water supply to the toilet involved.
Use a plunger to clear the blockage.
Use a snake to clear the blockage.
If you've been in your home fewer than 30 days, contact Fairmont Homes LP or the plumber listed
on your Emergency Phone Numbers sheet.
 If you've been in your home over 30 days, contact a router service.
Sewer Back Up Affecting Entire Home
 If you've been in your home fewer than 30 days, contact Fairmont Homes LP or the plumber on your
Emergency Phone Numbers sheet.
 If you've been in your home over 30 days, contact a router service.
 Remove personal belongings to a safe location. If items are soiled, contact your homeowner insurance company.
Even if the troubleshooting tips do not identify a solution, the information you gather will be useful to the service
provider you call.
During the orientation we will confirm that all plumbing fixtures are in acceptable condition and are functioning
properly, and that all faucets and drains operate freely.
Fairmont Homes LP Limited Warranty Guidelines
Clogged Drain
Fairmont Homes LP will correct clogged drains that occur during the first 30 days after closing. If a household item
is removed from a clogged drain during this time, we will bill you for the drain service. After the first 30 days, you
are responsible for correcting clogged drains.
Cosmetic Damage
Fairmont Homes LP will correct any fixture damage noted on the orientation list. Repairing chips, scratches, or other
surface damage noted subsequent to the orientation list is your responsibility.
Exterior Faucets
Fairmont Homes LP will repair leaks at exterior faucets noted on the orientation list. Subsequent to orientation, repair of a broken line to an exterior faucet is your responsibility.
Freezing Pipes
Provided the home is heated at a normal level, pipes should not freeze. Set heat at 55 degrees F if you are away during winter months. Keep garage doors closed to protect plumbing lines that run through this area.
Fairmont Homes LP will repair leaks in the plumbing system. If a plumbing leak caused by a warranted item results
in drywall or floor covering damage, Fairmont Homes LP will repair or replace items that were part of the home as
originally purchased. We do not make adjustments for secondary damages (for example, damage to wallpaper,
drapes, and personal belongings). Insurance should cover these items.
Changes in temperature or the flow of the water itself will cause some noise in the pipes. This is normal and requires
no repair. Fairmont Homes LP will repair persistent water hammer. Expect temperatures to vary if water is used in
more than one location in the home at the exact same time.
Fairmont Homes LP will correct construction conditions that disrupt the supply of water to your home if they involve service from the main water supply to your home, provided actions of yours have not caused the problem. Disruption of service due to failure of the water department system is the responsibility of the water department to correct.
Property Boundaries
At closing you will receive a copy of a survey that shows your lot and the location of your home on the lot. To construct the home Fairmont Homes LP established the property boundaries and corners.
During construction, some of the monuments that mark the lot corners may be affected or covered up by grading,
excavation, installation of utility lines and other typical construction activities. If you wish to install a fence, swim-
Fairmont Homes LP Limited Warranty Guidelines
ming pool, add a deck or patio to your home, or otherwise establish a permanent structure, we advise that you have
professional surveyors locate and mark property boundaries to be certain they are accurate and you have found all
See also Easements.
Stained or wrought iron railings in your home require little maintenance beyond occasional dusting or polishing.
Protect railings from sharp objects or moisture. Cover them during move-in so large pieces of furniture do not cause
dents or scratches.
Stained railings will show variation in the way the wood grain took the stain. Some designs show seams where pieces of wood came together to form the railing.
During the orientation we will confirm that all railings are in good condition. Fairmont Homes LP installs railings in
positions and locations to comply with applicable building codes. Railings should remain securely attached with
normal use.
Color and Pattern
Your color selection sheets provide a record of the brand, style, and color of floor coverings in your home. Please
retain this information for future reference.
Limit Water
Wipe up spills and vacuum crumbs instead of washing resilient floors frequently with water. Limit mopping or
washing with water; excessive amounts of water on resilient floors can penetrate seams and get under edges, causing
the material to lift and curl.
Moving Furniture
Moving appliances across resilient floor covering can result in tears and wrinkles. Install coasters on furniture legs to
prevent permanent damage. If you damage the resilient floor, you can have it successfully patched by professionals.
If any scraps remain when installation of your floor covering is complete, we leave them in the hope that having the
matching dye lot will make such repairs less apparent.
No-Wax Flooring
The resilient flooring installed in your home is the no-wax type. No-wax means a clear, tough coating that provides
both a shiny appearance and a durable surface. However, even this surface will scuff or mark. Follow the manufacturer's recommendations for maintaining the finish.
Raised Nail Heads
Raised nail heads are the result of movements of the floor joist caused by natural shrinkage and deflection. We have
used special nails and glued the underlayment to help minimize this movement. If a nail head becomes visible
through resilient flooring, place a block of wood over it and hit the block with a hammer to reset the nail.
Fairmont Homes LP Limited Warranty Guidelines
Scrubbing and Buffing
Frequent scrubbing or electric buffing is harder on floors than regular foot traffic. Use acrylic finishes if you scrub or
Seams will occur and are sealed at the time of installation. Fairmont Homes LP will correct gaps in excess of 1/16
inch where resilient flooring pieces meet or 1/8 inch where resilient flooring meets another material. Fairmont
Homes LP will correct curling at seams unless caused by excessive water.
The shingles on your roof do not require any treatment or sealer. The less activity your roof experiences, the less
likely it is that problems will occur.
Clean Gutters
Maintain the gutters and downspouts so that they are free of debris and able to quickly drain precipitation from the
If a leak occurs, try to detect the exact location. This will greatly simplify finding the area that requires repair when
the roof is dry.
Limit Walking
Limit walking on your roof. Your weight and movement can loosen the roofing material and in turn result in leaks.
Never walk on the roof of your home when the shingles are wet—they are slippery.
Severe Weather
After severe storms, do a visual inspection of the roof for damages. Notify your insurance company if you find pieces of shingle in the yard or shingle edges lifted on the roof.
Please keep in mind that roof leaks cannot be repaired while the roof is wet. However, you can get on the schedule to
be in line when conditions dry out, so do call in your roof leak.
Confirm the source of the water is the roof rather than from a
 Plumbing leak
 Open window on a higher floor
Fairmont Homes LP Limited Warranty Guidelines
 Clogged gutter or downspout
 Blowing rain coming in through code required roof vents
 Gap in caulking
Where practical, place a container under dripping water.
If a ceiling is involved, use a screwdriver to poke a small hole in the drywall to release the water.
Even if the troubleshooting tips do not identify a solution, the information you gather will be useful to the service
provider you call.
Remove personal belongings to prevent damage to them. If damage occurs, contact your homeowner insurance company to submit a claim.
Report the leak to Fairmont Homes LP during first available business hours.
Inclement Weather
Storm damage is excluded from warranty coverage. Notify your homeowner insurance company if storm damage is
Rough Carpentry
Some floor and stair squeaks are unavoidable. Although Fairmont Homes LP does not warrant against floor squeaks,
a reasonable effort will be made to correct them.
Floor Deflection
Floors will deflect (bend) when walked on. This will be more noticeable next to hutches, bookcases, pianos, chairs,
and other heavy furniture. This is not a structural deficiency and Fairmont Homes LP will take no action for this occurrence.
Floor Level
Floors will be level to within 1/4 inch within any 32-inch distance as measured perpendicular to any ridge or indentation. Fairmont Homes LP will correct floor slope that exceeds 1/240 of the room.
Plumb Walls
Fairmont Homes LP will correct walls that are out of plumb more than 1/2 inch in an 8-foot distance or walls that are
bowed more than 1/4 inch in any 32-inch measurement.
Septic System
A septic system consists of two basic parts. First a septic tank, and second an underground disposal field. Bacteria
break down solids forming a sludge which is moved by incoming water out to the disposal field where is filtered out
into the soil. To help preserve the effectiveness of the system, keep these points in mind:
Fairmont Homes LP Limited Warranty Guidelines
 Avoid disposing of chemicals such as solvents, oils, points, and so on, through the septic system
 Avoid using commercial drain cleaners. They can kill the bacteria that are working to break down the solid
waste matter.
 Food from a disposal decomposes more slowly and adds to the solids in the tank. Coffee grounds may clog
the system.
 Avoid disposing of any paper product (diapers, sanitary supplies, paper towels and so on) other than toilet
paper through the system.
 Do not rely on yeast or chemical additive to digest sludge. They are not an alternative to regular pumping
and may actually harm the system.
 Drain surface water away from the disposal field. Eliminate unnecessary sources of water in the area of the
disposal field. Plant only sod over the disposal field. Avoid fertilizers in this area.
 Conserve indoor water use to put less strain on the system. Correct leaky faucets or running toilets promptly.
Keep in mind that a water softener will generate 30 to 85 gallons of water every regeneration cycle.
 Do not drive on the disposal field or build over it.
Pumping the System
Over time, the matter not broken down by the bacteria can clog the system. This will happen in spite of careful use
and good maintenance. To prevent serious problems, regular pumping to clean out the tank is essential—usually
every 1 to 2 years, more often if usage is heavy.
System Failure
Signs that your septic system is failing include:
Black water with a foul odor backing up in drains or toilets.
Toilets flush slowly.
Water ponds on top of the disposal field.
Grass stays green over the disposal field even in dry weather.
If you believe your system requires attention, call a professional to assess the situation. Have the system pumped. If
a new system is required, a permit must be obtained from the county or municipality where your home is located.
Water Softener
Prior to installing a water softener, discuss with the vendor whether the system you are considering will adversely
affect your septic system.
During the orientation we confirm that the septic system is working properly and that you are familiar with the location of the tank and disposal field.
While we install the system in accordance with codes and plans based on your soil conditions, we do not warrant that
the septic system will function indefinitely. Weather, ground water, environmental conditions, topography, as well as
your family's habits can all generate unpredictable effects.
Fairmont Homes LP Limited Warranty Guidelines
Shower Doors or Tub Enclosures
Shower doors and tub enclosures require minimal care. Using a squeegee to remove water after a bath or shower will
keep mineral residue and soap film to a minimum. A coating of wax can also help prevent build up of minerals and
Use cleaning products suggested by the manufacturer to avoid any damage to the trim and hardware.
Avoid hanging wet towels on corners of doors; the weight can pull the door out of alignment and cause it to leak.
Check and touch-up caulking on an as needed basis.
During your orientation we will confirm the good condition of all shower doors and tub enclosures. Fairmont Homes
LP warrants that shower doors and tub enclosures will function according to manufacturer specifications.
Siding expands and contracts in response to changes in humidity and temperature. Slight waves are visible in siding
under moist weather conditions; shrinkage and separations will be more noticeable under dry conditions. These behaviors cannot be entirely eliminated.
Wood and Wood Products
Wood or wood-product siding will require routine refinishing. The timing will vary with climatic conditions. Maintain caulking to minimize moisture entry into the siding. Note that some paint colors will require more maintenance
than others and some sides of the home may show signs of wear sooner based on their exposure to the elements.
Some wood siding, such as cedar, is subject to more cracking and will require more maintenance attention.
Vinyl siding will occasionally require cleaning. Start at the top to avoid streaking and use a cleaning product recommended by your siding manufacturer. Follow directions carefully.
Cement Based Products
Cement based siding will require repainting and caulking just as wood products do.
See also Paint and Wood Trim.
Fairmont Homes LP warrants all siding to be free of defects in material and workmanship. We will confirm the good
condition of the siding during your orientation. Subsequent damage to the siding will by your responsibility to repair.
Fairmont Homes LP will caulk and apply touch-up paint to cracks that exceed 3/16 inch. We provide this repair one
time only near the end of the first year. Paint or stain touch-up will not match.
Fairmont Homes LP Limited Warranty Guidelines
We will correct any separation at joints or where siding meets another material if the separation allows water to enter
the home. Fairmont Homes LP will correct delaminating siding.
Smoke Detectors
Read the manufacturer's manual for detailed information on the care of your smoke detectors.
If a smoke detector makes a chirping sound that is a sign that the battery needs to be replaced. Follow manufacturer
instructions for installing a new battery. Most smoke detectors use a 9 volt battery.
For your safety, clean each smoke detector monthly to prevent a false alarm or lack of response in a fire. After cleaning, push the test button to confirm the alarm is working.
Smoke detectors are installed in accordance with building codes, which dictate locations. Fairmont Homes LP cannot omit any smoke detector and you should not remove or disable any smoke detector.
Fairmont Homes LP does not represent that the smoke detectors will provide the protection for which they are installed or intended. We will test smoke detectors during the orientation to confirm that they are working and to familiarize you with the alarm. You are responsible for obtaining fire insurance.
No known method of installation prevents all vibration or squeaks in a staircase. A shrinkage crack will develop
where the stairs meet the wall. When this occurs, apply a thin bead of latex caulk and, when dry, touch up with paint.
Although Fairmont Homes LP does not warrant against stair vibration and squeaks, a reasonable effort will be made
to correct them.
Stucco is a brittle cement product that is subject to expansion and contraction. Minor hairline cracks will develop in
the outer layer of stucco. This is normal and does not reduce the function of the stucco in any way.
To ensure proper drainage, keep dirt and concrete flatwork a minimum of 6 inches below the stucco screed (mesh
underneath final coat of stucco). Do not pour concrete or masonry over the stucco screed or right up to the foundation.
Fairmont Homes LP Limited Warranty Guidelines
The white, powdery substance that sometimes accumulates on stucco surfaces is called efflorescence. This is a natural phenomenon and cannot be prevented. In some cases, you can remove it by scrubbing with a stiff brush and vinegar. Consult your home center or hardware store for commercial products to remove efflorescence.
Since stucco is not a water barrier, avoid spraying water from irrigation or watering systems on stucco surfaces to
avoid possible leaks. Check the spray from the lawn and plant irrigation system frequently to make certain that water
is not spraying or accumulating on stucco surfaces.
One time during the warranty period, Fairmont Homes LP will repair stucco cracks. The repair will not exactly
match the surrounding area.
Swimming Pools
If your home includes a swimming pool, be aware of important safety and care requirements. Local ordinances require that you secure the pool area with a fence and locked gate to prevent unauthorized entry and use of your pool.
Establish safe practices with children regarding proper pool behaviors and circumstances under which they can enter
the water.
Carefully study and follow information regarding the pool’s chemistry. You are responsible for supplying all appropriate chemical treatments.
Regular cleaning of the pool’s surfaces is essential for comfortable and healthy enjoyment. Keep glass and debris out
of the pool area.
Filters and Pumps
Maintain the pool filters and pumps according to each manufacturer’s directions.
Professional Services
Consider retaining the services of a professional pool service to clean the pool, maintain the systems, and treat the
During the orientation, we will confirm that all pool surfaces are in acceptable condition. Repair of any surface damage noted subsequent to that is your responsibility. The pool installer will set a separate appointment with you to instruct you in the use and care of equipment and review chemical treatment of the pool water.
Pool equipment should function as designed provided you follow all maintenance steps.
Fairmont Homes LP Limited Warranty Guidelines
For an extra charge we can treat the foundation of your home for termites and provide you with a certificate confirming that treatment. Plan to renew this treatment annually or as directed by the literature that accompanies the certificate. Treatment for other types of insects or animal infestations is your responsibility.
Regular Inspections
 Regularly inspect your home for signs of termites or conditions that would allow their attack.
 Check for wrinkles or waves in wood trim.
 Tap wood to see if it sound or feels hollow.
 Inspect under the carpet tack strip by lifting the edge of carpet in the corner of a room. The tack strip is untreated and provides a convenient path for termites through your home.
 Watch for tubes of dirt, called mud tubes that extend from the soil up to your home.
 Keep soil away from any wood parts of your home.
 Be certain all roof water and precipitation moves quickly away from your home’s foundation.
 Avoid storing wood on the ground and against your home.
 Maintain a safe zone of at least two feet in width around the perimeter of your home. Avoid planting grass or
shrubs, installing any sprinkler device, of digging of any kind in this area. If you disturb this area, have it retreated to restore protection.
 Before installing stepping stones, river rock, concrete, or so on, against the home, chemically treat the area
that will be underneath the new material.
 If you add onto or change the exterior of your home, be sure to have the areas treated first.
If you believe you see signs of termites or if you have any questions, contact your termite treatment company for
We will certify treatment of your foundation for termites at closing if you choose this option. Fairmont Homes LP
warranty excludes treatment for termites or any other insect (such as ants) or animal (such as mice) infestations.
Homes today are built more tightly than ever. This saves energy dollars but creates a potential concern. Condensation, cooking odors, indoor pollutants, radon, and carbon monoxide may all accumulate. We provide mechanical and
passive methods for ventilating homes. Your attention to ventilation is important to health and safety. Building codes
require attic and crawl space vents to minimize accumulation of moisture.
Attic Vents
Attic ventilation occurs through vents in the soffit (the underside of the overhangs) or on gable ends. Driving rain or
snow sometimes enters the attic through these vents. Do not cover them to prevent this. Instead, cover the insulation
in front of the vent. When you do this, precipitation that blows in safely evaporates and ventilation can still occur.
Fairmont Homes LP Limited Warranty Guidelines
Crawl Space Vents
Homes with crawl spaces usually include two or more vents. Open crawl space vents for summer months and close
them for winter months, pulling insulation over them. Failure to close these vents and replace insulation may result
in plumbing lines freezing in the crawl space. This occurrence is not covered by your warranty.
Daily Habits
Your daily habits can help keep your home well ventilated:
Do not cover or interfere in any way with the fresh air supply to your furnace.
Develop the habit of running the hood fan when you are cooking.
Ditto the bath fans when bathrooms are in use.
Air your house by opening windows for a time when weather permits.
Proper ventilation will prevent excessive moisture from forming on the inside of the windows. This helps reduce
cleaning chores considerably.
Fairmont Homes LP warranty guidelines for active components (for example, exhaust fans) are discussed under the
appropriate headings (such as electrical systems, heating system, and so on).
Water Heater- Electric
Carefully read the manufacturer's literature and warranty for your specific model of water heater.
Drain Tank
Review and follow the manufacturer's timetable and instructions for draining several gallons of water from the bottom of the water heater. This reduces build-up of chemical deposits from the water, thereby prolonging the life of the
tank as well as saving energy dollars. Also drain the tank if it is being shut down during periods of freezing temperatures. Carefully follow the instructions in the manufacturer's literature.
Element Cleaning or Replacement
The heating elements in the water heater will require periodic cleaning. The frequency is determined in part by the
quality of the water in your area. Again, refer to the manufacturer’s literature for step-by-step instructions and drawings, or contact an authorized service company.
Pressure Relief Valve
At least once each year, manually operate the pressure relief valve. Stay clear of the discharge line to avoid injury.
See manufacturer's literature for diagrams and detailed instructions.
Keep the area around a water heater clear of stored household items. Never use the top of the water heater as a storage shelf.
Temperature settings on an electric water heater will produce approximately the temperatures listed below:
120 degrees F
Fairmont Homes LP Limited Warranty Guidelines
Very Hot
130 degrees F
140 degrees F
150 degrees F
160 degrees F
The recommended setting for operation of a dishwasher is B, or 140 degrees. Higher settings can waste energy dollars and increase the danger of injury from scalding. Hot water will take longer to arrive at sinks, tubs, and showers
that are farther from the water heater.
Before calling for service, check to confirm that the
 Water heater breaker on your main electric panel is in the on position. (Remember if a breaker trips you must
turn it from the tripped position to the off position before you can turn it back on.)
 Temperature setting is not on “vacation” or too low.
 Water supply valve is open.
Refer to the manufacturer's literature for specific locations of these items and possibly other troubleshooting tips.
Even if the trouble shooting tips do not identify a solution, the information you gather will be useful to the service
provider you call.
Refer to the manufacturer's limited warranty for complete information regarding warranty coverage on your water
Water Heater- Gas
Carefully read and follow the manufacturer's literature for your specific model of water heater.
Condensation inside your new water heater may drip onto the burner flame. This causes no harm and in most cases
will disappear in a short period of time.
Drain Tank
Review and follow manufacturer's timetable and instructions for draining several gallons of water from the bottom of
the water heater. This reduces the build-up of chemical deposits from the water, prolonging the life of the tank and
saving energy dollars.
Never light a gas pilot when the water heater tank is empty. Always turn off the gas before shutting off the cold water supply to the tank.
To light the water heater pilot, first remove the cover panel on the tank to expose the pilot. Then rotate the on-offpilot knob to the pilot position. When the knob is in this position, the red button can be depressed.
Fairmont Homes LP Limited Warranty Guidelines
While depressing the red button, hold a match at the pilot. Once the pilot lights continue to hold the red button down
for 30 to 60 seconds. When you release the red button, the pilot should stay lit. If it does not, wait several minutes to
allow the gas to dissipate from the tank and repeat the entire process. If it stays lit, rotate the on-off pilot knob to the
on position.
Reinstall the cover panel and then adjust the temperature setting with the regulating knob on the front of the tank.
Water heaters sometimes collect small quantities of dirty water and scale in the main gas lines, which may put out
the pilot light.
While away from home for an extended period of time, set the temperature to its lowest point and leave the pilot lit.
Vacuum the area around a gas-fired water heater to prevent dust from interfering with proper flame combustion.
Avoid using the top of a heater as a storage shelf.
The recommended thermostat setting for normal everyday use is “normal.” Higher settings can result in wasted
energy dollars and increase the danger of injury from scalding. Hot water will take longer to arrive at sinks, tubs, and
showers that are farther from the water heater.
Before calling for service, check to confirm that the:
 Pilot is lit. (Directions will be found on the side of the tank.)
 Temperature setting is not on “vacation” or too low.
 Water supply valve is open.
Refer to the manufacturer's literature for specific locations of these items and possibly other troubleshooting tips.
Even if the trouble shooting tips do not identify a solution, the information you gather will be useful to the service
provider you call.
Refer to the manufacturer's limited warranty for information regarding coverage of the water heater.
See also Plumbing
Fairmont Homes LP Limited Warranty Guidelines
Windows, Screens, and Sliding Glass Doors
Contact a glass company for re glazing of any windows that break. Glass is difficult to install without special tools.
Acrylic Block
Clean during moderate temperatures with only a mild soap and warm water using a sponge or soft cloth and dry with
a towel. Avoid abrasive cleaners, commercial glass cleaner, razors, brushes, or scrubbing devices of any kind. Minor
scratches can often be minimized using by rubbing a mild automotive polish.
Clean aluminum metal surfaces with warm, clear water. Do not use powdered cleaner. After each cleaning, apply a
silicone lubricant. Clean glass as needed with vinegar and water, a commercial glass cleaner, or the product recommended by the window manufacturer.
Condensation on interior surfaces of the window and frame is the result of high humidity within the home and low
outside temperatures. Your family’s lifestyle controls the humidity level within your home. If your home includes a
humidifier, closely observe the manufacturer's directions for its use.
Screen Storage and Maintenance
Many homeowners remove and store screens for the winter to allow more light into the home. To make reinstallation more convenient, label each screen as you remove it. Use caution: screens perforate easily and the frames
bend if they are not handled with care. Prior to re-installing the screen, clean them with a hose and gentle spray of
Window sills in your home are typically made of wood, wood product, man-made marble, or marble. The most
common maintenance activity is dusting. Twice a year, check caulking and touch-up as needed. Wax is not necessary but can be used to make sills gleam. Protect wood and wood product sills from moisture. If you arrange plants
on a sill, include a plastic tray under the pot.
Sliding Glass Doors
Sliding glass doors are made with tempered glass which is more difficult to break than ordinary glass. If broken,
tempered glass breaks into small circular pieces rather than large splinters which can easily cause injury.
Keep sliding door tracks clean for smooth operation and to prevent damage to the door frame. Silicone lubricants
work well for these tracks. Acquaint yourself with the operation of sliding door hardware for maximum security.
Fairmont Homes LP Limited Warranty Guidelines
Under certain lighting conditions, door glass may be hard to see. If you keep the screen fully closed when the glass
door is open, your family will be accustomed to opening something before going through. You may want to apply a
decal to the glass door to make it readily visible.
Sticking Windows
Most sliding windows (both vertical and horizontal) are designed for a 10-pound pull. If sticking occurs or excessive
pressure is required to open or close a window, apply a silicone lubricant. This is available at hardware stores. Avoid
petroleum-based products.
Applying tinting of foil lining to dual pane windows can result in broken windows due to heat build-up. Some manufacturers void their warranty on the windows if you apply tinting or foil lining. Contact the manufacturer to check on
their current policy before you apply such coatings.
Weep Holes
In heavy rains, water may collect in the bottom channel of window frames. Weep holes are provided to allow excess
water to escape to the outside. Keep the bottom window channels and weep holes free of dirt and debris for proper
operation. We will confirm that all windows, screens, and sliding glass doors are in acceptable condition during the
orientation. Fairmont Homes LP will repair or replace broken windows or damaged screens noted on the orientation
list. Windows should operate with reasonable ease and locks should perform as designed. If they do not, Fairmont
Homes LP will provide adjustments.
Condensation on interior surfaces of the window and frame is the result of high humidity within the home and low
outside temperatures. You influence the humidity level within your home; Fairmont Homes LP provides no corrective measure for this condition.
Condensation that accumulates between the panes of glass in dual-glazed windows indicates a broken seal. Fairmont
Homes LP will replace the window if this occurs during the warranty period.
Some air and dust will infiltrate around windows, especially before the installation of landscaping in the general
area. Fairmont Homes LP warranty excludes this occurrence.
Fairmont Homes LP confirms that all window glass is in acceptable condition at the orientation. Minor scratches on
windows can result from delivery, handling, and other construction activities. Fairmont Homes LP will replace windows that have scratches readily visible from a distance of 4 feet. Fairmont Homes LP does not replace windows that
have scratches visible only under certain lighting conditions.
If you add tinting to dual-glazed windows, all warranties are voided. Damage can result from condensation or excessive heat build-up between the panes of glass. Refer to the manufacturer’s literature for additional information.
Fairmont Homes LP Limited Warranty Guidelines
See also Ventilation
Wood Trim
Shrinkage of wood trim occurs during the first two years or longer, depending on temperature and humidity. All
lumber is more vulnerable to shrinkage during the heating season. Maintaining a moderate and stable temperature
helps to minimize the effects of shrinkage. Wood will shrink less lengthwise than across the grain. Wood shrinkage
can result in separation at joints of trim pieces. You can usually correct this with caulking and touch-up painting.
Shrinkage may also cause a piece of trim to pull away from the wall. If this occurs, drive in another nail close to, but
not exactly in, the existing nail hole. Fill the old nail hole with putty and touch up with paint as needed. If the base
shoe (small trim between base molding and the floor) appears to be lifting from the floor; this is probably due to
slight shrinkage of the floor joists below. Again, you can correct this condition by removing the old nails and re nailing. You may prefer to wait until after the first heating season to make any needed repairs at one time when redecorating.
See also Expansion and Contraction
During the orientation we will confirm that wood trim is in acceptable condition. Minor imperfections in wood materials will be visible and will require no action. Fairmont Homes LP will correct readily noticeable construction damage such as chips and gouges listed during the orientation.
Fairmont Homes LP will caulk and apply touch-up paint to cracks in exterior trim components that exceed 3/16 inch.
We provide this repair one time only near the end of the first year. Paint or stain touch-up will not match. We will
correct any separation at joints that allows water to enter the home.
Raised Grain
Because of the effects of weather on natural wood, you should expect raised grain to develop. This is normal and not
a defect in the wood or paint. Warranty coverage excludes this condition
Warranty Service Request
Please use this form to notify us of warranty items. Fax to 713.456-2246 or Email:mp@fairmonthomes.net. Service
appointments are available from 7:00 a.m. to 4:00 p.m., Monday through Friday. The appropriate person will contact
you within 24 hours of receipt of this form. Thank you for your cooperation.
Ph (Home)
Lot #
Ph (Work)
Ph (Work)
Closing Date
Service Action*
Service Requested
*Warranty or Courtesy indicates a Fairmont Homes LP responsibility. Maintenance indicates a homeowner responsibility.
We provide several first-time repairs for your home. Your Homeowner Manual lists these under individual headings
such as drywall and grout in the Caring for Your Home section. We provide this service as a courtesy and to give
you an opportunity to observe methods and materials needed for ongoing maintenance of your home.
We suggest sending this in near the end of your warranty year to maximize the benefits you receive. Simply complete and fax this form to our office with your year-end warranty list at: 713-456-2246. Thank you!
Dear Homeowner,
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