Fibre Products Industry Process Sub Working p Grou

Fibre Products Industry Process Sub Working p Grou
Fibre Products Industry Process Sub Working
Group
10th April 2008
Record of the Event
Agenda
This was a session reviewing Openreach process designs as part of the Ebbsfleet pilot.
The purpose of the session was for Openreach to share and clarify high level network infrastructure
solutions information and to test those design assumptions with a small industry group. This was
planned to be an interactive session.
Meeting Agenda:
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Welcome
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Process Update & FTTP GEA Product Process Design for Ebbsfleet - R900
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Process (CP interfaces) & T2R Portal User Journey
ƒ
SoR Process & External Information Points
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Walkthrough of Service Framework / SLA proposals
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Next steps
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Close and Review
As a general point of confirmation, the notes within this document are broadly supplementary to the
content of the slides presented on the day.
Available at.:
http://www.openreach.co.uk/orpg/products/nga/nga.do
Welcome / Introduction – Chris McEwan
Chris opened the session welcoming customers and interested parties to the fifth Fibre Products
Industry Process Sub Working Group.
Communications Providers (CPs) were represented at the event.
Process Update & FTTP GEA Product Process Design for
Ebbsfleet R900 - Chris McEwan
Chris informed the meeting that STIN477 - FTTP Generic Ethernet Access Service & Interface
Description had been published on SINET on 8th April 2008.
http://www.sinet.bt.com/
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Openreach Fibre Products Industry Process Sub Working Group
10th April 2008
BT Wholesale raised their concern that currently they do not have the ability to test back to an ONT.
Openreach confirmed that this would be the case for the tactical solution and resolved by structured
questions. This requirement is already in scope for a strategic system.
AP 11/4 -1 Chris McEwan - EMP R900 is released on the 26th July. Chris to confirm that the 100
MBits PIR will be available for the trial.
Clarification: Openreach is planning to make the service available if required. However the option
through the portal will not be available (R900 feature) and the service benefit to the trial end user
may be limited by the available backhaul.
Slide 10 Transfer & ACT – CP Transfer (1 of 2)
Q1 What information does BT Wholesale need to supply in order to obtain a MAC key?
A1 The Address, Service id & ALK. There will be no MAC validation. The MAC key is not available
on the portal.
Slide 11 Transfer & ACT – Active Circuit Takeover (2 of 2)
Q2 How do the CPs identify who is ‘camping’ on line.
A2 BT Wholesale confirmed that it will use the B7 process.
Q3 If BT Wholesale has a service issue who do they contact?
A3 BT Wholesale contact is named in the service plan
Slide 14 GEA-OLT Connectivity Link (2 of 2)
Q4 What do CPs have to order?
A4 Cablelink version1 – NGN variant
Clarification (13/5/08): The connectivity link design has since changed. Connectivity will be
included as part of the GEA port order and not related to the Cablelink product. An appropriate CRF
will be made available.
Process – CP Interfaces, David Palmer
Slide 17 T2R CP & Openreach Touch Points
Service impacting or Major Service Outage will be proactively informed to BT Wholesale as triallist.
T2R Touch Points – Portal User Journey, Narottam Gupta
Slide 25 Create a Trouble report Page
CPs are asked to use the TR description field to input access arrangements, appointment details
together with a description of the fault.
AP 11/4 -2 Openreach to confirm the number of characters available in the TR description field.
Clarification: Maximum number of characters allowed for TR Description field is 2000.
Slide 28 Structured Questions page
AP 11/4 -3 Openreach to investigate if an indicator can be placed against the fields to indicate they
are mandatory
Clarification: Whilst it is technically possible, the views are built from those already used for the LLU
and ONBS products. Any changes would therefore impact all the products because of the need to
maintain consistency. The Siebel team will consider this proposal for Siebel Portal application
enhancement. Any changes would be implemented by means of the Openreach Change Request
process across all products if appropriate.
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Openreach Fibre Products Industry Process Sub Working Group
10th April 2008
Slide 35 Amend Trouble Report page
AP 11/4 -4 Openreach to confirm if any spaces are allowed in the telephone number.
Clarification: It will not be allowed.
Slide 42 Clear Accept page
AP 11/4 – 5 Openreach to investigate if the ‘submit fault’ button can be changed to ‘submit clear’.
Clarification: Whilst this is technically feasible, as it is taken from currently used ONBS screens, any
changes required would also impact these ONBS screens. A Change Request including an impact
assessment would be required to include the ONBS product line as well because of the impact on
CPs which are already using the screens for ONBS.
SoR Process Update – Simon Mycock
Simon presented the new process for submitting new requirements into Openreach via a portal. This
will allow if CP’s wish collaboration via forums and prioritisation of Statement of Requirements by
CP’s for prioritisation into Openreach work stack.
There were no issues or concerns raised by the attendees.
Walkthrough of Service Framework / SLA proposals –
Chris McEwan
Slide 51 FTTP Service Level Targets (2 of 2)
AP 11/4 – 6 Openreach to review if the wording of T2R key milestone – ‘Trouble Report Accepted’
can be amended to ‘Trouble Report Acknowledged’.
Clarification: Yes.
AP 11/4 – 7 KCI2 key milestone stated as 3.0 hrs from order receipt. Openreach to review this
milestone statement
Clarification: During the initial six months after launch of GEA, Openreach will be analysing the
performance of the service so that it may scope and assess suitable service levels. Openreach will
provide service level targets against which it will analyse performance and take appropriate action
from date of launch. Openreach also intends to introduce associated compensation payments
immediately after the initial six month assessment period.
Editor’s note: See also information on the Openreach Fibre Access Forum dated 15th May 2008.
Next Steps/ AOB – Chris McEwan
Q5 BT Wholesale sought confirmation of what Tag will be used on the dialogue services to identify if
a service is provided by Fibre.
A5 The address field will be prefixed by ‘A8’
Q6 Virgin Media sought clarification on when fault management would be available via dialogue
service interfaces.
A6 Remote test diagnostics will not be available for EMP R900 or day 1. This is a candidate for
future EMP releases.
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Openreach Fibre Products Industry Process Sub Working Group
10th April 2008
BT Wholesale sugegsted that the indicative pricing briefing an upgrade from a 135Kbits to a 30/100
MBits product meant that a CP would incur two modify charges, although this is a single transaction.
Andrew Sheppard acknowledged this charge. This is being reviewed for the final pricing notification.
Openreach target date to announce final pricing for GEA is by the end of May.
FTTP Industry Events – John Higgins
John advised the meeting of the change in frequency to the Technical meeting and advised the dates
for future meetings:
15th May 2008 at BT Tower- Openreach Future Access Forum
21st May 2008 at BT Centre - Process Working Group at 10:00 - 12:30
26th June 2008 at BT Centre - Process Working Group at 10:00 - 12:30 (Please note the previously
scheduled Technical Working Group has been cancelled).
31st July 2008 at BT Centre - Process Working Group at 10:00 - 12:30 and Technical Working Group
at 13:30 - 16:00
2nd September 2008 at BT Centre - Process Working Group at 10:00 - 12:30
Close and Review
Chris thanked everyone for their contribution to the meeting.
Date of Next meeting
21st May 2008,
BT Centre.
Record of Attendees
Gitanjali Narang
Norman Bastiani
Roger Brumpton
Tony Matthews
Andrew Sheppard
Chris McEwan
David Palmer
John Higgins
Mary Garbett
Narottam Gupta
Ravindra Jonnalagadda
Simon Howlett
Simon Mycock
BT Retail
BT Wholesale
Virgin Media
BT Wholesale
Openreach
Openreach
Openreach
Openreach
Openreach
Openreach
Openreach
Openreach
Openreach
Apologies received from
Alexandra Jennings
Max Brown
Wight Cable
BT Wholesale
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