SMART Board 7000 series interactive displays with iQ user`s guide

SMART Board 7000 series interactive displays with iQ user`s guide
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SMART Board® 7000 series
interactive displays
USER’S GUIDE
FOR MODELS:
l
SBID-7075
l
SBID-7275
Licenses
The terms HDMI and HDMI High-Definition Multimedia Interface, and the HDMI logo are trademarks or registered trademarks of HDMI Licensing LLC in the United
States and other countries.
The Bluetooth word mark is owned by the Bluetooth SIG, Inc. and any use of such marks by SMART Technologies ULC is under license.
Trademark notice
SMART Board, SMART Notebook, SMART Ink, SMART amp, SMART lab, SMART kapp, SMART kapp iQ, HyPr Touch, Pen ID, smarttech, the SMART logo and all
SMART taglines are trademarks or registered trademarks of SMART Technologies ULC in the U.S. and/or other countries. Microsoft, Windows and Internet
Explorer are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. Apple, Mac, OS X, iPhone, iPad,
iPod touch, AirPlay and Safari are trademarks of Apple Inc., registered in the U.S. and other countries. Google, Google Cast, Google Drive, Google Play,
Android, Chrome, Chromebook and Chromecast are trademarks of Google Inc. Adobe, Acrobat, Reader, Flash and Flash Player are either registered trademarks
or trademarks of Adobe Systems Incorporated in the U.S. and/or other countries. AirParrot is a trademark of Squirrels LLC registered in the United States and
other countries. All other third-party product and company names may be trademarks of their respective owners.
Copyright notice
© 2017 SMART Technologies ULC. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system or
translated into any language in any form by any means without the prior written consent of SMART Technologies ULC. Information in this manual is subject to change
without notice and does not represent a commitment on the part of SMART.
This product and/or use thereof is covered by one or more of the following U.S. patents:
www.smarttech.com/patents
09/2017
smarttech.com/kb/171163
Important information
NOTE
Refer to the installation and maintenance guide for important information about installing and
maintaining the display (see More information on page 8).
WARNING
l
Do not open or disassemble the display. You risk electrical shock from the high voltage
inside the casing. Opening the casing also voids the warranty.
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Do not stand (or allow children to stand) on a chair to touch the surface of the display.
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To reduce the risk of fire or electric shock, do not expose the display to rain or moisture.
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Do not insert objects inside the cabinet ventilation holes, because they could touch
dangerous voltage points and cause electric shock, fire or product damage which may not
be covered by the warranty.
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Do not place heavy objects on the power cable. Damage to the cable could cause shock,
fire or product damage which may not be covered by the warranty.
l
If the glass is broken, do not touch the liquid crystal. To prevent injury, handle glass
fragments with care when disposing of them.
l
Disconnect all of the display’s power cables from the wall outlet and seek assistance from
qualified service personnel if any of the following occur:
i
o
The power cable or plug is damaged
o
Liquid is spilled into the display
o
Objects fall into the display
o
The display is dropped
o
Structural damage, such as cracking, occurs
o
The display behaves unexpectedly when you follow operating instructions
smarttech.com/kb/171163
IMPORTANT INFORMATION
Federal Communication Commission
interference statement
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
1. This device may not cause harmful interference, and
2. this device must accept any interference received, including interference that may cause undesired operation.
NOTE
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the
FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is
operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not
installed and used in accordance with the instruction manual, may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be
required to correct the interference at his own expense.
CAUTION
Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s
authority to operate this equipment.
Radiation exposure statement
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should
be installed and operated with minimum distance of 20 cm between the antenna of this device and all nearby persons. This
transmitter must not be co-located or operated in conjunction with any other antenna or transmitter.
Innovation, Science and Economic Development
Canada statement
This device complies with RSS-247 of the Innovation, Science and Economic Development Canada Rules. Operation is subject
to the following two conditions:
1. This device may not cause harmful interference, and
2. this device must accept any interference received, including interference that may cause undesired operation.
Radiation exposure statement
This equipment complies with ISED radiation exposure limits set forth for an uncontrolled environment. This equipment should
be installed and operated with minimum distance of 20 cm between the antenna of this device and all nearby persons. This
transmitter must not be co-located or operated in conjunction with any other antenna or transmitter.
Cet appareil est conforme à la norme ISED CNR-247 pour les appareils radio agréés. Son fonctionnement est soumis aux deux
conditions suivantes:
1. le dispositif ne doit pas produire de brouillage préjudiciable, et
2. ce dispositif doit accepter tout brouillage reçu, y compris un brouillage susceptible de provoquer un fonctionnement
indésirable.
Déclaration d’exposition aux radiations
Cet équipement est conforme aux limites d’exposition aux rayonnements ISED établies pour un environnement non contrôlé.
Cet équipement doit être installé et utilisé avec un minimum de 20 cm de distance entre la source de rayonnement et votre
corps. Cet émetteur ne doit pas être co- implantés ou exploités conjointement avec une autre antenne ou émetteur.
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IMPORTANT INFORMATION
EU declaration of conformity
Hereby, SMART Technologies ULC declares that the radio equipment type Interactive Display SBID-7075 and the interactive
pen, SBID-7000-PEN, are in compliance with Directive 2014/53/EU.
The full text of the EU declaration of conformity is available at the following Internet address: smarttech.com/compliance
WARNING
This equipment is compliant with Class A of CISPR 32. In a residential environment, this equipment may cause radio
interference.
Radio frequency band and maximum power level:
Transmitting Band (MHz)
Maximum Transmit Power EIRP (dBm)
2402–2483.5
5.0
EU declaration of conformity: AM40
Hereby, SMART Technologies ULC declares that the radio equipment type OPS, AM40 is in compliance with Directive
2014/53/EU.
The full text of the EU declaration of conformity is available at the following internet address: smarttech.com/compliance
The frequency band and the maximum transmitted power in EU are listed below:
Transmitting Band (MHz)
Maximum Transmit Power EIRP (dBm)
2400–2483.5
19
5150–5350
16
5470–5725
16
Restrictions in
AT/BE/BG/CZ/DK/EE/FR/DE/IS/IE/IT/EL/ES/CY/LV/LI/LT/LU/HU/MT/NL/NO/PL/PT/RO/SI/SK/TR/FI/SE/CH/UK/HR. 5150MHz5350MHz is for indoor use only.
CAUTION: EXPOSURE TO RADIO FREQUENCY RADIATION
This equipment complies with EU radiation exposure limits set forth for an uncontrolled environment. This equipment should
be installed and operated with minimum distance 20 cm between the radiator and your body.
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Contents
Important information
Federal Communication Commission interference statement
Innovation, Science and Economic Development Canada statement
EU declaration of conformity
EU declaration of conformity: AM40
Chapter 1: Welcome
About this guide
About the display
Components
Related products
More information
Chapter 2: Getting started with the display
Waking up the display and putting it back to sleep
Using apps on the iQ appliance
Using SMART Learning Suite on connected computers
Interacting with content
Writing, drawing and erasing
Adjusting audio
Freezing the screen
Chapter 3: Using apps on the display
Using the launcher
Using acetates
Using the Whiteboard
Using SMART Notebook Player
Using SMART Notebook Player on your mobile device
Using Activities
Using Workspaces
Using Browser
Using Input
Using Screen Share
Using the Clean Up button
Chapter 4: Troubleshooting
Resolving general issues
Resolving issues with SMART Notebook Player
Resolving issues with Activities
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CONTENTS
Resolving issues with Workspaces
Resolving issues with Browser
Resolving issues with Input
Resolving issues with Screen Share
Appendix A: Using the SMART kapp app
Installing the app and starting it for the first time
Connecting and disconnecting the app
Writing, erasing and viewing notes
Saving and working with snapshots
Sharing sessions
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Chapter 1
Welcome
About this guide
About the display
Features
Identifying your SMART Board 7000 series interactive display model
Identifying your iQ appliance model
Components
iQ appliance
Screen
Home button
Pens
Eraser
Convenience panel
Presence detection sensors
Internal speakers
Related products
SBA-100 projection audio system
SMART Audio 400 classroom amplification system
USB extenders
More information
1
2
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3
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This chapter introduces the SMART Board® 7000 series interactive display.
About this guide
This guide explains how to use a SMART Board 7000 series interactive display.
This guide is intended for individuals who use displays in their organizations. Other documentation
and resources are available for those who install and maintain displays (see More information on
page 8).
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CHAPTER 1
WELCOME
About the display
The SMART Board 7000 series interactive display is the hub of your classroom. PC-free
embedded computing provides one-touch access to collaborative tools, including a whiteboard,
wireless screen sharing and a web browser. There’s no need for wires, cables or manual software
and firmware updates.
Features
The display includes the following features:
Feature
Description
iQ technology
The display’s iQ appliance provides one-touch access to
collaborative tools, including a whiteboard, wireless screen sharing
and a web browser.
Touch support
You can do everything on the display that you can do at your
computer—open and close applications, meet with others, create
new documents or edit existing ones, visit websites, play and
manipulate videos, and so on—by touching the display’s surface.
You can use an array of gestures within applications, including
panning, scaling, rotating and zooming in and out.
The display’s support for up to 10 simultaneous touch, writing and
erase points enables you and other users to interact with objects
on the screen at the same time.
Writing and drawing
support
You can write over applications in digital ink using one of the
supplied pens, and then erase the digital ink using your palm, the
eraser or the erasers on the pens.
Up to four users can write or draw digital ink on the screen at the
same time. Each pen writes and draws in its own color. The Pen ID™
feature enables you to assign different ink appearances to each
pen.
Audio support
The display includes integrated speakers for presenting audio from
connected input sources.
Identifying your SMART Board 7000 series interactive display model
The following models of SMART Board 7000 series interactive display are available:
Model
Frame style
Screen size
(approximate)
iQ
SBID-7075
White
75" (190 cm)
No
SBID-7275
White
75" (190 cm)
Yes
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CHAPTER 1
WELCOME
Refer to the specifications for detailed technical information for this model, including product
dimensions and weights (see More information on page 8).
Identifying your iQ appliance model
The iQ appliance is installed in the accessory slot of some interactive display models to enable iQ
functionality in those models. SMART offers several different iQ appliance models. Use the
Identifying your iQ appliance model wizard to identify the specific model of iQ appliance installed
in your display.
Components
The display consists of the following components:
No.
Name
More information
Pictured
1
Screen
Page 4
2
Presence detection sensor (×2)
Page 7
3
Home button
Page 4
4
Eraser
Page 6
3
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CHAPTER 1
WELCOME
No.
Name
More information
5
Pen (×4)
Page 5
6
Convenience panel
Page 6
7
iQ appliance
Page 4
8
Connector panel
Page 11
Not pictured
9
AC power inlet, outlet and switch
10
RS-232 connectors
11
Speakers
Page 7
iQ appliance
The iQ appliance is installed in the accessory slot on the back of the SBID-7275 model. Take
advantage of iQ technology and access collaborative tools.
TIP
Use the Identifying your iQ appliance model wizard on the SMART support site to identify your
model of iQ appliance.
Screen
The following are the dimensions for the display:
Model
Diagonal
Width
Height
SBID-7075
75" (190.5 cm)
65" (165.2 cm)
38 5/8" (93 cm)
SBID-7275
75" (190.5 cm)
65" (165.2 cm)
38 5/8" (93 cm)
The display’s HyPr Touch™ (Hybrid Precision Touch) technology enables you to interact with
objects on the screen and write and draw in digital ink.
Home button
Tap the Home button to open the launcher. From the launcher, you can open the iQ appliance’s
apps as well as the settings.
For more information, see Using the launcher on page 18.
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CHAPTER 1
WELCOME
Pens
The display comes with black, red, blue and green pens. Each pen has
an attached eraser and an indicator light.
The display’s bottom frame includes magnetic holders for the pens.
Removing a pen from its holder activates it, and you can use the pen to
draw or erase digital ink. Replace the pen when you’re done using it to
charge it.
When you first turn on the display or pick up a pen from the magnetic holder, the pen’s light turns
on to indicate the pen’s status:
Light
Pen status
Action
Solid green
The pen is charging slowly Pick up the pen and use it to write on the
and can be used for at least display. Return the pen to the magnetic holder
two hours.
when you’re done.
Solid amber
The pen is charging quickly
and can be used for less
than two hours.
Use the pen for up to two hours. Return the pen
to the magnetic holder when done.
NOTE
It is normal for pens to be warm to the touch
when charging quickly.
Solid red
The pen needs to be
charged within 30 minutes.
Finish using the pen and return it to the
magnetic holder when done.
Flashing red
The pen needs to be
charged within 10 minutes.
Return the pen to the magnetic holder as soon
as possible.
Flashing green or
amber (while the
pen is in the
magnetic holder)
The pen’s firmware is
updating.
Wait for the light to stop flashing. This indicates
the pen’s firmware has completed updating.
CAUTION
When you return a pen to the magnetic holder, make sure it’s centered in its holder to keep it
from falling and being damaged. The pen’s light turns on to indicate that it’s properly positioned
in the holder.
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CHAPTER 1
WELCOME
Eraser
In addition to the pens, the display includes an eraser, which you can use
when you want to erase a large area on the screen.
The display’s bottom frame includes a magnetic holder for the eraser.
Replace the eraser when you’re done with it.
CAUTION
When you return the eraser to the magnetic holder, make sure it’s centered in its holder to keep
it from falling and being damaged.
Convenience panel
The convenience panel contains buttons for turning the display on and off and controlling the
volume. It also includes connectors for USB peripherals and a computer or other input source.
No.
Name
1
Power
Procedure
l
Press to enter or exit Standby mode.
l
Press and hold for four seconds to turn off the display.
l
Press and hold for 10 seconds to reset the display.
2
Volume increase
Press to increase the volume.
3
Volume decrease
Press to decrease the volume.
4
Freeze
Press to freeze and unfreeze the screen (see page 15).
5
USB Type A
connector (×2)
Connect USB drives and other devices that you want to use
with the iQ appliance or a connected computer.
6
HDMI 2 input
connectors
Connect a computer or other input source to use with the
display (see page 12).
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CHAPTER 1
WELCOME
NOTE
The Power button indicates the display’s status:
Power button
Display status
Off
Not receiving power
Amber
Standby mode
White
Normal operating mode
Presence detection sensors
The display has two presence detection
sensors on its top frame that can detect
people up to 16' (5 m) away when the
display is in Standby mode.
When the sensors detect people in the
room, the display is ready to turn on. To
turn on the display, press the Power
button
or pick up a pen or eraser.
If the room is empty for a specified
period, the display returns to Standby
mode.
Internal speakers
The display includes two 10 W integrated speakers. You can also connect external speakers.
Related products
Related products for the display include the following:
7
l
SBA-100 projection audio system
l
SMART Audio 400 classroom amplification system
l
USB extenders
smarttech.com/kb/171163
CHAPTER 1
WELCOME
SBA-100 projection audio system
The SBA-100 projection audio system consists of two 14 W speakers and is
intended for wall-mounted displays. You can control volume using the
display’s convenience panel or the digital volume controls in a connected
computer’s operating system.
For more information, see the SBA-100 projection audio system specifications
(smarttech.com/kb/171146).
SMART Audio 400 classroom amplification system
The SMART Audio 400 classroom amplification system provides high-quality
audio amplification. The system comes with a teacher microphone and optional
student microphone. Multiple speaker options are available, including wall- and
ceiling-mounted speakers. The amplifier receives audio signals from the
microphones and translates them into crystal-clear sound through the speakers.
For more information, see the SMART Audio 400 classroom amplification system specifications
(smarttech.com/kb/171137).
USB extenders
As noted in the SMART Board 7000 series interactive displays with iQ installation and
maintenance guide (smarttech.com/kb/171164), the USB connection between the display and
computer should be no longer than 16' (5 m). If you need to connect a computer that is more than
16' (5 m) from the display, use one of the following USB extenders:
Extender
USB-XT
CAT5-XT-1100
Specifications
smarttech.com/kb/119318
smarttech.com/kb/170202
More information
In addition to this guide, SMART provides the following documents for the display:
Document
Link
Quick reference
smarttech.com/kb/171162
Installation instructions
smarttech.com/kb/171160
Installation and maintenance guide
smarttech.com/kb/171164
SBID-7075 specifications
smarttech.com/kb/171131
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CHAPTER 1
WELCOME
Document
Link
SBID-7275 specifications
smarttech.com/kb/171133
Comparison
smarttech.com/kb/171161
These documents are available in the Support section of the SMART website
(smarttech.com/support). Scan the QR code on the cover of this guide to view the SMART Board
7000 series interactive display with iQ pages in the Support section.
9
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Chapter 2
Getting started with the display
Waking up the display and putting it back to sleep
Using apps on the iQ appliance
Using SMART Learning Suite on connected computers
Interacting with content
Writing, drawing and erasing
Adjusting audio
Freezing the screen
11
12
12
13
14
15
15
This chapter explains how to wake the display when it’s asleep, how to view connected
computers’ input and how to interact with the display.
Waking up the display and putting it back to sleep
The display’s presence detection sensors can detect people up to 16' (5 m) away when the display
is in Standby mode (in other words, sleeping). When the sensors detect people, the display enters
Ready mode and is ready to wake. To wake the display, do one of the following:
l
Press the Power button
on the convenience panel.
l
Pick up a pen or the eraser.
The display returns to a partial sleeping state when one of the following occurs:
l
The sensors don’t detect people in the room for 60 minutes.
l
You press the Power button
on the convenience panel.
The display remains in this partial sleeping state until all pens are fully charged. The display enters
a full sleeping state after all pens are fully charged.
For information on how to turn off the display, see SMART Board 7000 series interactive displays
installation and maintenance guide (smarttech.com/kb/171164).
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CHAPTER 2
GETTING STARTED WITH THE DISPLAY
Using apps on the iQ appliance
You can use the apps on the iQ appliance to complete many of the same tasks you can complete
on a computer (see Chapter 3: Using apps on the display on page 17).
Using SMART Learning Suite on connected
computers
In addition to the iQ appliance, the display comes with a license for SMART Learning Suite, which
you or your organization’s system administrators can install on computers that you connect to the
display. SMART Learning Suite includes the following software:
Software
Description
SMART Notebook®
collaborative learning
software
Enables you to create .notebook files that include graphics, text,
tables, lines, shapes, animations and more
SMART Product Drivers
Enables connected computers to detect input from the display
SMART Ink®
Enables you to write and draw in digital ink over applications, files,
folders, websites and any other open window on connected
computers
You can connect computers with SMART Learning Suite to the display (as shown below) and then
view the computers’ input on the display.
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CHAPTER 2
GETTING STARTED WITH THE DISPLAY
NOTES
l
The HDMI 1 input supports HDMI 2.0, and the HDMI 2 input supports HDMI 1.4.
l
To interact with content, connect a USB cable to the appropriate USB Type-B receptacle on
the connector panel or convenience panel (as shown in the above diagrams).
l
Your organization’s installers might have connected cables to the connector panel or the
convenience panel and run the cables behind a wall or under the floor to a desk or table
where you can place your computer.
To view a connected computer’s input
Use the Input app (see Using Input on page 35).
Interacting with content
By touching the display’s surface, you can do everything on the display that you can do at your
computer. You can also use an array of gestures within applications.
NOTE
Not all gestures work in all applications. Refer to an application’s documentation to learn which
gestures it supports.
Pan (one finger)
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Pan (two fingers) / scroll
CHAPTER 2
GETTING STARTED WITH THE DISPLAY
Pinch to zoom in / scale (enlarge)
Pinch to zoom out / scale (reduce)
Rotate
Flick
Writing, drawing and erasing
The display includes black, red, blue and green pens, which you can use to write or draw in digital
ink. You can erase digital ink using the eraser ends of the pens, the eraser or gestures.
NOTES
l
Each pen has a light that turns on to indicate the pen’s status.
For more information, see Pens on page 5.
l
If you’re viewing a connected computer’s input, SMART Ink enables you to write or draw in
digital ink over applications, files, folders, websites and any other open window on the
computer.
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CHAPTER 2
GETTING STARTED WITH THE DISPLAY
To write or draw in digital ink
1. Pick up one of the display’s pens.
2. Use the pen to write or draw in digital ink.
NOTE
The Pen ID feature enables you to use the pens at the same time and customize their colors
and other settings independently.
To erase digital ink
Move a pen’s eraser over the digital ink you want to erase.
OR
Move the eraser over the digital ink you want to erase.
OR
Move your fist or palm over the digital ink you want to erase.
Adjusting audio
If you’re presenting content with sound, you can use the buttons on the convenience panel to
increase and decrease the volume (see Convenience panel on page 6).
Freezing the screen
You can temporarily freeze the screen by pressing the Freeze button on the convenience panel
(see Convenience panel on page 6). This is particularly useful when you want to pause a video, an
animation or other moving content.
NOTE
Freezing the screen does not pause any applications running on the connected computer. It
simply freezes the display of those applications.
To unfreeze the screen, press the Freeze button again.
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Chapter 3
Using apps on the display
Using the launcher
Using acetates
Using the Whiteboard
Using SMART Notebook Player
Using SMART Notebook Player on your mobile device
Using Activities
Using Workspaces
Using Browser
Using Input
Using Screen Share
Using the Clean Up button
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34
35
36
44
The display includes the following apps:
l
Whiteboard
l
SMART Notebook® Player
l
Activities
l
Workspaces
l
Browser
l
Input
l
Screen Share
You can access these apps and the display’s settings from the launcher and you can write, draw
and erase annotations digital ink using annotations. After you’ve finished using the display, you can
clean up the display for the next user.
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CHAPTER 3
USING APPS ON THE DISPLAY
Using the launcher
The launcher contains all your apps and settings.
Opening and closing the launcher
To open the launcher
Tap the Home button
on the screen.
The launcher appears.
To close the launcher
Select an app, tap the Home button
, or tap anywhere on the screen.
The launcher closes.
Adding or removing apps from the launcher
To add or remove apps from the launcher
1. Tap the Home button
2. Tap Settings
on the screen.
.
The Settings window appears.
3. Select Launcher.
4. Select an app’s check box to add it to the launcher.
OR
Clear an app’s check box to remove it from the launcher.
5. To exit the Settings window, open the launcher and select an app.
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CHAPTER 3
USING APPS ON THE DISPLAY
Using acetates
When using the Browser app or Screen Share app, you can write or draw on acetates and save
them to the Whiteboard library.
Writing, drawing and erasing ink on an acetate
The display includes black, red, blue and green pens, which you can use to write or draw in digital
ink. You can erase digital ink using the eraser ends of the pens, the eraser or gestures.
To write or draw on an acetate
NOTE
If you write or draw over a playing video, the audio will be muted but the video will continue to
play.
1. Pick up one of the display’s pens.
2. Use the pen to write or draw in digital ink. The acetate appears as a semitransparent layer.
3. When you’re done, tap Close
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or Back
in the command bar to save or exit the acetate.
CHAPTER 3
USING APPS ON THE DISPLAY
To erase ink on an acetate
NOTE
If you erase all the ink, the display returns to the app without saving the acetate.
See Writing, drawing and erasing on page 14.
Acetate tools
Tool
Icon
Description
Back
Closes the acetate and returns to the app. You can choose to
discard the acetate or save it to the Whiteboard Library.
Whiteboard
Library
Opens the Whiteboard Library.
Close
Closes the acetate and returns to the app. You can choose to
discard the acetate or save it to the Whiteboard Library.
Saving an acetate
Acetates are saved to the Whiteboard library.
To save an acetate
1. Tap Back
or Close
.
2. Tap Save to save the acetate in the Whiteboard Library.
OR
Tap Discard to discard the acetate and return to the app.
Closing an acetate
To close an acetate
1. There are several ways to close an acetate.
20
o
Tap Close
to close the acetate.
o
Tap
o
Erase all the ink. See To erase ink on an acetate above for more information.
in the command bar.
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CHAPTER 3
USING APPS ON THE DISPLAY
o
Open the launcher and switch to another app.
o
Tap Whiteboard Library
to go to the Whiteboard Library.
2. Tap Save to save the acetate in the Whiteboard Library.
OR
Tap Discard to return to the app without saving the acetate.
Opening a saved acetate
Acetates are saved to the Whiteboard library.
To open a saved acetate
1. Open the launcher.
2. Tap Whiteboard
.
3. Tap Whiteboard Library
.
4. Select an acetate by tapping the acetate’s screen shot.
The acetate appears.
NOTE
If you’re making annotations over a saved acetate, the semitransparent layer is not visible.
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Deleting acetates
To delete a saved acetate
1. Open the launcher.
2. Tap Whiteboard
.
3. Tap the Whiteboard Library icon
.
4. Select an acetate by tapping its check box.
OR
Tap Select All to select all whiteboard sessions and acetates.
5. Tap Trash to delete the selected acetates.
Using the Whiteboard
You can view and erase notes, continue a Whiteboard session from the Library and
share your Whiteboard using the SMART kapp® app.
Opening the Whiteboard
To open the Whiteboard
1. Open the launcher.
2. Tap Whiteboard
.
Whiteboard tools and controls
The Whiteboard has several tools and controls for accessing and managing Whiteboard sessions.
Tool
Icon
Back
22
Description
Tap the button to return to the previous screen.
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Tool
Icon
Connect
Description
Use the SMART kapp app to connect your mobile device to your
display.
See Connecting and disconnecting the app on page 61 for more
information.
NOTE
If the QR code is not visible, the SMART kapp app won’t be able
to connect to the display and your mobile device won’t be able
to save snapshots of the display in the app.
See the SMART Board 7000 series interactive displays
installation and maintenance guide (smarttech.com/kb/171164)
for more information.
Device
The display is connected to a mobile device.
Capture
Tap the button to save snapshots of the whiteboard to your mobile
device.
New page
Erases the whiteboard after optionally saving all notes to the
Library.
See Starting a new Whiteboard on the next page for more
information.
Whiteboard
Library
View and open saved notes.
See Using the Whiteboard Library on the next page for more
information.
Writing and erasing notes on the Whiteboard
You can write and erase notes on the display just like you do on a traditional dry-erase board. For
more information, see Writing, drawing and erasing on page 14.
TIP
Use your finger to pan the whiteboard left or right to access more whiteboard space.
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Using Panoramic View
Panoramic View provides an overview of the entire Whiteboard. Panoramic View is visible only on
the display. Use Panoramic View to quickly view a different part of the Whiteboard.
To show Panoramic View
Touch the Whiteboard near the bottom of the screen.
Panoramic View appears.
To quickly view content using Panoramic View
1. Use your finger to move Panoramic View left or right to view the entire writing surface.
2. Tap the area you’d like to present.
The display shows the area you selected.
To hide Panoramic View
Panoramic View disappears after five seconds.
Starting a new Whiteboard
To start a new whiteboard
1. Tap the New Whiteboard
icon.
Your notes are saved in the Whiteboard Library.
To continue a saved whiteboard session, see Continuing a session from the Whiteboard Library on
the facing page.
Using the Whiteboard Library
The Whiteboard Library stores the Whiteboard sessions on the iQ appliance. You can open the
Library and continue a saved session on the display. Saved Whiteboard sessions are organized by
date.
Some displays have the Library disabled. The Library must be enabled before you can save or
continue a session.
See Enabling the Whiteboard Library in the SMART Board 7000 series interactive displays
installation and maintenance guide (smarttech.com/kb/171164).
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Continuing a session from the Whiteboard Library
You can easily continue from where you left off in a previous Whiteboard session.
To continue a session from the Whiteboard Library
1. Tap Whiteboard Library
.
2. Select the session you want to continue.
Setting how long the Whiteboard Library stores sessions
By default, the display stores sessions for one month.
To change how long the Whiteboard Library stores sessions, see the SMART Board 7000 series
interactive displays installation and maintenance guide (smarttech.com/kb/171164).
Deleting a session from the Whiteboard Library
To delete a session from the Whiteboard Library
1. Tap the Whiteboard Library icon
.
2. Select a session by tapping the session’s check box.
OR
Tap Select All to select all sessions.
3. Tap Trash to delete the selected sessions.
Using SMART Notebook Player
Teachers can use SMART Notebook Player on the display to open, view and interact
with downloaded or assigned SMART Notebook content. Player makes it easy to
present files and play SMART lab activities on the display without connecting a
computer to the display.
Teachers can download SMART Notebook Player for mobile devices to share SMART Notebook
files to the display and interact with the content from anywhere in the classroom. See Using
SMART Notebook Player on your mobile device on page 31.
Provide any feedback about SMART Notebook Player to SMART at smarttech.uservoice.com.
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Opening a SMART Notebook file in SMART Notebook Player
You can open a SMART Notebook file on the display by doing the following:
l
Copy the SMART Notebook files to the USB drive.
l
Share SMART Notebook files to the display from your computer. Then, download
SMART Notebook Player to interact with the content from anywhere in the classroom.
l
Use SMART Notebook Document Writer’s new Print to Board feature to convert a document
from any Windows application into a SMART Notebook file that can be viewed on the display.
To open SMART Notebook files on a USB drive
1. Copy the SMART Notebook files to the USB drive.
2. Open the launcher.
3. Tap Player
.
4. Insert the USB drive into the display.
5. SMART Notebook Player Library shows all the .notebook files on the USB drive. The first page
of each file also appears.
6. Tap the file you want to open.
7. If the file is a SMART lab activity, you can play the activity.
Move between pages and documents by selecting the Page sorter
Player Library
26
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To open SMART Notebook files using Share To Board
NOTE
l
Sign in is required to share content to the display. See SMART Notebook 17 for more
information.
l
Share to Board requires SMART Notebook 17 software or later.
1. Open the launcher.
2. Tap Player
.
3. Tap the Share
button.
A four-digit code appears. You’ll need this code later in this procedure.
4. On a computer, open the SMART Notebook file you want to share and select File > Share.
5. Click Share with a SMART Board.
6. Enter the four-digit code that appeared on the display.
NOTE
This step is required only when connecting to the display for the first time.
7. Select the display you want to share the file to and click Share Now.
The SMART Notebook file appears in SMART Notebook Player Library and in the mobile app.
8. Tap the SMART Notebook file thumbnail to open it.
To open SMART Notebook files using Print to Board
See SMART Notebook 17 collaborative learning software user’s guide
(smarttech.com/kb/171185) for more information.
Using SMART Notebook Player on the display
To use Notebook Player
1. Open the launcher.
2. Tap Player
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3. Open a SMART Notebook file. See Opening a SMART Notebook file in SMART Notebook
Player on page 26.
4. Tap the file to open.
If the file contains a SMART lab activity, you can play the activity.
5. Use the Notebook Player tools and controls to interact with the file.
Starting SMART lab activities on the display
NOTES
l
Notebook Player supports activities that require mobile devices, such as Monster Quiz or
Shout It Out!
l
To end a lab activity, use the navigation buttons to move forward or backward in the file.
l
To edit or configure lab activities, open them in SMART Notebook software.
l
For more information about SMART lab activities, see SMART Notebook 17 collaborative
learning software user’s guide (smarttech.com/kb/171185) for more information.
To start a SMART lab activity
1. Open the launcher.
2. Tap Player
.
3. Open a SMART Notebook file. See Opening a SMART Notebook file in SMART Notebook
Player on page 26.
4. Navigate to the page that has a SMART lab activity.
5. Tap the Start button to start the activity.
Depending on the activity, you may need to start the activity as well.
After starting the activity, an activity code appears that students can use to join the activity on
classlab.com or from their SMART lab app.
Using the instant Shout It Out! activity on the display
Students use Shout It Out! to create and contribute text and images to SMART lab activities using
the web browser on their mobile devices, and teachers can easily curate the content. Use Shout It
Out! as a brainstorming activity for generating ideas.
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To start a Shout It Out! activity
1. Open the launcher.
2. Tap Player
.
3. In Board Files, tap Instant SIO.
NOTE
The Shout It Out! activity is in a SMART Notebook file.
4. Tap Start.
For more information, see Creating and adding a Shout It Out! activity in SMART Notebook 17
collaborative learning software user’s guide (smarttech.com/kb/171185)
About SMART Notebook Player tools
Notebook Player provides several tools for accessing and managing SMART Notebook files.
Tool
Icon
Description
Back
Tap the button to return to the previous screen.
Share
Tap the icon to connect the mobile app to the display.
Search
Search for a SMART Notebook file.
Ink Menu
Pick up a pen and tap the icon to select pen type, color, line
thickness, and to create custom pens. Use the pens to annotate
files or to write in digital ink on your documents and activities.
Marquee Select
tool
Tap the icon to create a rectangular selection tool, then touch and
hold where you want your selection to begin. Drag to create a
rectangle surrounding the objects you want to select.
Page sorter
Tap the icon to sort and move pages as required. In the Page
Sorter view, and drag a file or page to the location you want.
Tap the icon to view all the pages in a file.
SMART Notebook
Player Library
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Tap the icon to view all of the SMART Notebook files available on
the display. Tap a file to open it. If the file is a SMART lab activity,
you can play the activity.
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About SMART Notebook Player settings
Access SMART Notebook Player settings by tapping the Player icon
Option
Right toolbar visibility
Values
l
On
l
Off
in the upper-left corner.
Function
Displays a copy of the toolbar on the right
Frequently asked questions about SMART Notebook Player on the
display
How do I access
SMART Notebook files on
my display?
Copy SMART Notebook files to a USB drive and insert the drive in
the convenience panel’s USB receptacle.
OR
Use Share To Board in SMART Notebook software. See To open
SMART Notebook files using Share To Board on page 27.
OR
Use Print to Board in SMART Notebook software. See To open
SMART Notebook files using Print to Board on page 27.
Why is there a pause when Load times haven’t been optimized yet. Some files load in 10
I open a SMART Notebook seconds, and other files take longer.
file?
TIP
Tap SMART Notebook Player Library
to return to the
Library and then tap the file’s thumbnail to open the file again.
This may make a file load more quickly.
Where has the Flash®
content gone?
The display no longer supports Flash content. SMART Notebook
Player displays a placeholder when there is Flash content on a
page. See the SMART kapp iQ system software 2.5 release notes
(smarttech.com/kb/171135) for more information.
Why don’t all the
SMART Notebook tools
appear?
SMART Notebook Player interface is designed to minimize
distractions and to maximize displayed content. Some contentcreation tools have been removed. It’s similar to
Adobe® Acrobat® Reader® versus the full experience of
Adobe Acrobat.
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How do I interact with a
SMART lab activity?
l
l
Activities appear full screen. Tap the image of the activity and
wait while it loads.
To close a lab activity, tap the white
in the top right corner.
The white
can be difficult to see against a white
background.
l
To edit or configure lab activities, open them in
SMART Notebook software.
Using SMART Notebook Player on
your mobile device
Teachers can download SMART Notebook Player for mobile devices to share
SMART Notebook files to the display and interact with the content from anywhere in
the classroom.
Provide any feedback about SMART Notebook Player to SMART at
smarttech.uservoice.com.
NOTE
Currently, Notebook Player is available only for iOS devices.
Installing SMART Notebook Player on your mobile device
You can download and install the app by visiting the Apple App Store.
SMART Notebook Player is currently available only for iOS devices with iOS 10 or later operating
system software.
Connecting SMART Notebook Player to the display
NOTE
To connect Notebook Player to the display, you must first share a SMART Notebook file with the
display. See To open SMART Notebook files using Share To Board on page 27.
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To connect Notebook Player to the display
1. On your mobile device, open Player and tap the Share
button.
2. Select a display.
The Share
button shows the app is connected to the display.
Using SMART Notebook Player on your mobile device
To use Notebook Player
1. On your mobile device, open Player.
2. Connect to the display. See Connecting SMART Notebook Player to the display on the
previous page for more information.
3. Tap a SMART Notebook file to show it on the display.
4. To show a page, scroll to the page on the mobile device and tap it.
Using SMART Notebook Player on an iPad
The Notebook Player app for iPad® devices has additional features.
To write or draw ink in the Notebook Player app on an iPad
NOTE
The ink won’t be saved when you close the SMART Notebook file.
1. On your iPad, open Player.
2. Connect to the display. See Connecting SMART Notebook Player to the display on the
previous page for more information.
OR
Tap a SMART Notebook file to open it.
3. Tap a SMART Notebook file to show it on the display.
OR
Tap a SMART Notebook file to open it.
4. Scroll to the page on the mobile device and tap it.
5. Tap
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6. Move your finger to write digital ink.
7. To return to the pointer, tap
.
To erase ink in the Notebook Player app on an iPad
1. After you’ve written or drawn ink, tap
.
2. Move your finger over the ink you want to erase.
3. To return to the pointer, tap
.
Frequently asked questions about SMART Notebook Player
Is SMART Notebook Player Notebook Player is free to download. A subscription to
free?
SMART Learning Suite is required to access features like
controlling the SMART Notebook file from the mobile device.
How do I sign in to
SMART Notebook Player?
Sign in with the same Google™ or Microsoft® account used to sign
in to SMART Learning Suite.
How did my
SMART Notebook files
appear in Notebook
Player?
SMART Notebook files were shared to the board using the Share to
Board feature in SMART Notebook 17 software or later. See To
open SMART Notebook files using Share To Board on page 27 for
more information.
Can I use a cloud service
like Google Drive™ to
upload SMART Notebook
files?
Not at this time. SMART is working on a solution for this.
Do the mobile device and
display need to be on the
same network?
No. The mobile device and display can be connected to different
networks.
Using Activities
Teachers can use activities to quickly build game-based activities and get timely
insight into students’ understanding.
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Opening Activities
To open Activities
1. Open the launcher.
2. Tap Activities
.
Using Activities
See Using SMART lab for more information.
Using Workspaces
Workspaces allows you to access SMART amp® collaborative learning software on
the display.
SMART amp is an easy-to-use cloud-based application that enables teachers and
students to collaborate in real time. SMART amp integrates with Google Drive and
G Suite for Education, which simplifies deployment and account management for your school.
Opening Workspaces
To open Workspaces
1. Open the launcher.
2. Tap the Workspaces
icon.
A browser window opens and the SMART amp web page appears.
Using Workspaces
For more information on Workspaces, see the Using SMART amp.
Using Browser
You can use a web browser on the display.
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NOTES
l
Browser supports HTML5 and earlier content.
l
Browser doesn’t support third-party plugins, such as Adobe Flash Player.
Opening Browser
To open Browser
1. Open the launcher.
2. Tap Browser
.
Using Browser
IMPORTANT
Pressing the Clean Up button
doesn’t delete bookmarks saved in the Browser app. See
Using Browser on the previous page
Use the browser as you would on your computer or mobile device. Refer to the Help in the
browser.
Using Input
Connect a computer to the display to present content on the display. Download and
install SMART software on the connected computer to take full advantage of the
display’s touch and ink features.
Showing content on the display
To show content on the display
1. Connect a device to the display’s HDMI 1, HDMI 2, DisplayPort or VGA connectors.
NOTE
To enable touch control of the device, connect a USB cable to the corresponding USB port
for that video input port.
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2. Open the launcher.
The launcher appears.
3. Tap Input
.
The display shows previews of the devices that are connected to the display’s inputs.
Video input ports that are gray indicate no devices connected. Video input ports that are blue
are connected to devices in sleep mode. Video input ports that show a preview screen are
connected to devices with an active signal are shown with a preview.
Ports that have nothing connected will provide on-screen guidance if you select them.
4. Select an input source to show on the display.
Downloading SMART software
SMART Learning Suite includes SMART Ink. When you download and install SMART Learning Suite
on the connected computer, SMART Ink enables you to write and draw in digital ink over
applications, files, folders websites and any other open window on your computer.
For more information about SMART Learning Suite, see Using SMART Learning Suite on
connected computers on page 12.
Stop showing content on the display
To stop showing content on the display
Open the launcher and select another app.
Using Screen Share
You can share content wirelessly to the display from your computer or mobile device.
NOTES
l
Touch interactions are not supported while using Screen Share.
l
When you use the launcher to switch apps on the display, Screen Share stops.
l
If you want to change the display’s name, see the SMART Board 7000 series interactive
displays installation and maintenance guide (smarttech.com/kb/171164) for instructions.
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Sharing content from the Chrome™ browser to the display
You can use the Chrome browser and Google Cast™ (a browser extension for Chrome) to share the
desktop or a specific browser tab from your computer.
NOTES
l
Use Chrome version 52 or later.
l
Make sure your computer is connected to the same network as the display. See Verifying
that the display and mobile device or computer are connected to the same network on
page 44 for more information.
To download the Chrome browser
1. On your computer, go to google.com/chrome.
2. Click Download > For personal computers > Download Chrome.
3. Follow the on-screen instructions.
To share content from the browser tab to the display
1. On the display, open the launcher.
The launcher appears.
2. Tap Screen Share
.
NOTE
Remember the display’s name.
3. On your computer, open the Chrome browser.
4. Open the tab you want to share to the display.
5. In the top right corner of your browser, click the Cast icon
6. Select the display’s name.
NOTE
When you’re sharing content, the Cast icon
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.
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To share content from your desktop to the display
1. On the display, open the launcher.
The launcher appears.
2. Tap Screen Share
.
3. On your computer, open the Chrome browser.
4. In the top right corner of your browser, click the Cast icon
.
5. Click the drop-down menu beside Cast to.
6. Click Cast desktop.
7. Select the display’s name.
8. In the Share your screen dialog box, click Entire screen.
NOTE
When you’re sharing content, the Cast icon
turns blue.
Sharing content from your Windows® computer to the display
If your computer is running Windows 10 or Windows 8.1 operating system, you can use Miracast to
share content.
You can use the Chrome browser to share content from your Windows computer. See Sharing
content from the Chrome browser to the display on the previous page
You can purchase AirParrot®, an application that allows you to share your display, a single
application or a media file. See airsquirrels.com/airparrot/features/win.
NOTE
Make sure your computer is connected to the same network as the display. See Verifying that
the display and mobile device or computer are connected to the same network on page 44 for
more information.
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Using Miracast to share content from Windows 8.1 operating system
To share content from the Windows 8.1 operating system
1. On the display, open the launcher.
The launcher appears.
2. Tap Screen Share
.
NOTE
Remember the display’s name.
3. On your computer, swipe in from the right edge of the screen, and then tap Devices.
OR
With a mouse, point to the lower-right corner of the screen, move the pointer up and click
Devices.
4. Click Project > Add a wireless display and select the display.
To choose how content is shared from the Windows 8.1 operating system
1. On the display, open the launcher.
The launcher appears.
2. Tap Screen Share
.
NOTE
Remember the display’s name.
3. On your computer, swipe in from the right edge of the screen, and then tap Devices.
OR
With a mouse, point to the lower-right corner of the screen, move the pointer up and click
Devices.
4. Click Project and then select an option:
o
PC screen only:. No content is shared to the display.
o
Duplicate:. The same content appears on both screens.
o
Extend: The computer’s desktop is extended across the computer and display’s screen.
You can move items between the two screens.
o
39
Second screen only:. Content is shared to the display. The computer’s screen is blank.
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Using Miracast to share content from the Windows 10 operating system
To share content from a computer using Windows 10 system software
1. On the display, open the launcher.
The launcher appears.
2. Tap Screen Share
.
NOTE
Remember the display’s name.
3. On the computer, click the action center
in the lower right of the screen, select Connect,
and select the display.
Supported Chrome browsers
Chrome browser version 52 or later
Sharing content from your Apple product to the display
For a list of supported Apple products, see Supported Apple devices and operating systems on
page 42.
NOTE
Make sure your Mac computer or iOS device is connected to the same network as the display.
See Verifying that the display and mobile device or computer are connected to the same
network on page 44 for more information.
To mirror your Mac computer’s desktop to the display
1. On the display, open the launcher.
The launcher appears.
2. Tap Screen Share
.
NOTE
Remember the display’s name.
3. On your Mac computer, click the AirPlay icon
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4. Select the display’s name.
The AirPlay icon turns blue
when your Mac computer is sharing content with AirPlay.
To extend your Mac computer desktop to the display
1. On the display, open the launcher.
The launcher appears.
2. Tap Screen Share
.
NOTE
Remember the display’s name.
3. On your Mac computer, click the AirPlay icon
in the menu bar.
4. Select the display’s name.
The AirPlay icon
turns blue when your Mac computer is sharing content with AirPlay.
5. Click the AirPlay icon
, and then click Extend Desktop.
To mirror your iOS device’s screen to the display
1. On the display, open the launcher.
The launcher appears.
2. Tap Screen Share
.
NOTE
Remember the display’s name.
3. On your iOS mobile device, open the Control Center.
4. Tap AirPlay.
5. Select the display’s name.
6. Select Mirroring.
7. Select an app.
The content appears on the display.
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Supported Apple devices and operating systems
The following Apple operating systems support Screen Share.
l
iOS 9 or later
l
OS X 10.11 (El Capitan) or later
The following Apple devices support Screen Share.
l
iPhone 4S or later
l
iPad 2 or later
l
iPod touch (5th generation) or later
Sharing content from your Android™ mobile device
For a list of supported Android products, see Supported Android devices and operating systems
on the facing page.
For more information, see Cast your Android screen from the Google Home app.
NOTE
Make sure your Android mobile device is connected to the same network as the display. See
Verifying that the display and mobile device or computer are connected to the same network
on page 44 for more information.
To share your Android device’s screen on the display using the Google Home app
1. Download the Google Home app from Google Play™.
2. On the display, open the launcher.
The launcher appears.
3. Tap Screen Share
.
NOTE
Remember the display’s name.
4. On your Android device, open the Google Home app.
5. In the top left corner, tap the navigation drawer
6. Tap Cast Screen.
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7. Select the display’s name.
NOTE
If you don’t see the display you want, tap MORE SETTINGS to show more displays.
To share your Android device’s screen on the display from the notification shade
1. On your Android device, swipe down to open the notification shade.
2. Tap Cast.
3. Select the display’s name.
If you don’t see the display you want, tap MORE SETTINGS to show more displays.
NOTE
Not all apps are Google Home-enabled.
Supported Android devices and operating systems
l
All devices running Android 4.4.2 or later support the Cast Screen feature.
See Optimized devices for Android Screen casting.
NOTE
Not all mobile devices have been optimized for screen casting.
l
Make sure Power Saving mode is off on your Android device. Power Saving mode can limit
the mobile device’s processing power, which could affect the performance of the Cast
Screen feature.
Stop sharing content
TIP
You can disconnect your mobile device or computer to stop sharing content to the display.
To stop sharing content to the display
1. Tap the display.
The overlay appears.
2. In the top right corner of the screen, tap
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3. When the message “Want to disconnect?” appears, tap Yes.
To stop sharing content to the display when using Miracast
TIP
This an optional way to stop sharing content when using Miracast.
1. Tap or click Project, and then tap or click Disconnect.
The overlay appears.
2. On your computer, swipe in from the right edge of the screen, and then tap Devices.
OR
With a mouse, point to the lower-right corner of the screen, move the pointer up and click
Devices.
3. Click Project, and then click Disconnect.
Verifying that the display and mobile device or computer are
connected to the same network
To verify that the display and mobile device or computer are connected to the same network
1. On the display, open the launcher.
The launcher appears.
2. Tap Screen Share
.
3. Note the name of the network the display is connected to.
4. On your mobile device or computer, verify that the mobile device or computer is connected
to the same network. Consult the mobile device or computer’s user guide for more
information.
Using the Clean Up button
After you’ve finished using the display, you can tap the Clean Up button
clean up the display for the next user. Pressing the Clean Up button:
44
l
Erases the Whiteboard
l
Saves the Whiteboard session to the Library (if the Library is enabled)
smarttech.com/kb/171163
in the launcher to
CHAPTER 3
USING APPS ON THE DISPLAY
Resets Browser (clears the browser history, cache, cookies and closes all open tabs, and
l
opens a new tab)
Closes all applications
l
IMPORTANT
Pressing the Clean Up button
doesn’t delete bookmarks saved in the Browser app. See
Using Browser on page 34
NOTES
l
Pressing the Clean Up button doesn’t perform a factory reset on the display.
l
For information about changing the Clean Up button settings, see the SMART Board 7000
series interactive displays installation and maintenance guide (smarttech.com/kb/171164).
To clean up the display
1. Open the launcher.
2. Tap Clean Up
.
The display cleans up.
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Chapter 4
Troubleshooting
Resolving general issues
Resolving issues with SMART Notebook Player
Resolving issues with Activities
Resolving issues with Workspaces
Resolving issues with Browser
Resolving issues with Input
Resolving issues with Screen Share
Resolving issues with Android mobile devices
Resolving issues with Apple devices
Resolving issues with Chrome browser and Chromebook
Resolving issues with Windows computers
This chapter explains how to troubleshoot the display’s software.
NOTE
For hardware troubleshooting information, see the SMART Board 7000 series interactive
displays installation and maintenance guide (smarttech.com/kb/171164).
Resolving general issues
Issue
Solutions
An app or feature is missing or not
available.
l
The apps and features available depend on the iQ appliance model.
See the Identifying your iQ appliance model wizard.
l
The iQ system software may not include that feature or app.
See the iQ system software release notes.
l
The app may be disabled.
See the SMART Board 7000 series interactive displays installation and
maintenance guide (smarttech.com/kb/171164).
47
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47
48
49
50
50
50
51
52
53
55
56
CHAPTER 4
TROUBLESHOOTING
Issue
Solutions
The iQ apps and features do not
appear when the display is turned
on.
l
l
There is no content from the HDMI
video out connector.
Wait for a minute after first turning on the display or switching the input source to
the iQ appliance. This delay may be longer immediately after upgrading the iQ
system software.
The iQ appliance has stopped responding during startup or after a system
software update. Turn off the display, unplug the power cable and wait at least
30 seconds before reconnecting the power cable and turning on the display.
The connected HDMI sync device (for example, a display, video splitter, video
extender or video capture system) may not support High-Bandwidth Digital
Content Protection (HDCP).
Make sure the sync device is able to receive and display HDMI content that is
protected by HDCP. For more information, see SMART Board interactive flat
panels and High-bandwidth Digital Content Protection (HDCP).
When updating the iQ system
software with a USB drive, the
update process doesn’t start.
l
The iQ system software version already installed may be newer than or the
same version as the version on the USB drive.
Compare the version number of the current iQ system software with the version
number of the upgrade file on the USB drive.
l
Follow the installation instructions provided on SMART’s website when updating
the iQ system software.
TIPS
o
Make sure the USB drive is FAT formatted.
o
Make sure the file has not been renamed or unzipped. The file should
be copied to the USB drive unmodified.
o
Make sure the file is located in the root folder on the USB drive.
o
Make sure the USB drive is inserted in the convenience panel on the
display’s frame.
o
After inserting the USB drive in the convenience panel, switch to the
Whiteboard app.
Annotations appear only in the
Browser and Screen Share apps.
Currently, only the Browser and Screen Share apps support ink and
annotations.
When the annotation is open in the
Whiteboard app, you’re unable to
connect the SMART kapp app to
your display.
The SMART kapp app is unable to connect to the display when an annotation is
open in the Whiteboard app.
You can’t ink on the screen when
you press the Freeze button.
To ink on the screen, pick up a pen and start drawing.
Resolving issues with SMART Notebook Player
Issue
Solutions
The display’s name doesn’t appear
in the list of available devices.
l
l
See the SMART Board 7000 series interactive displays installation and
maintenance guide (smarttech.com/kb/171164) and your computer’s
documentation.
Restart the display.
See the SMART Board 7000 series interactive displays installation and
maintenance guide (smarttech.com/kb/171164).
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CHAPTER 4
TROUBLESHOOTING
Issue
Solutions
I’m unable to download
SMART Notebook Player.
l
If you’re using an iPhone, download the app from the Apple App Store.
l
Notebook Player is currently unavailable for Android devices and iPad devices.
I’m unable to sign in to Notebook
Player.
Use your Google or Microsoft account to sign in.
There are no SMART Notebook
files in the mobile app.
You need to share a SMART Notebook file with the display.
The mobile device or Notebook
Player is no longer connected to the
display.
The display or the mobile device is unable to connect to the Internet. Check the
settings for the display and the mobile device and try connecting again.
The display can’t generate a pairing
code
You can resolve the issue by restarting the display.
See Using SMART Notebook Player on page 25 for more information.
See the SMART Board 7000 series interactive displays installation and
maintenance guide (smarttech.com/kb/171164).
The Notebook Player mobile app
can’t be used to remotely control
the SMART Notebook file on the
display
Resolving issues with Activities
Issue
Solutions
There is an issue with Activities.
l
Make sure the display is connected to a network.
See the SMART Board 7000 series interactive displays installation and
maintenance guide (smarttech.com/kb/171164).
l
If Activities can’t visit secure (https) websites, make sure the display’s date and
time are correct.
See the SMART Board 7000 series interactive displays installation and
maintenance guide (smarttech.com/kb/171164).
l
Make sure the network firewall isn’t blocking services required for Activities.
See the SMART Board 7000 series interactive displays installation and
maintenance guide (smarttech.com/kb/171164).
l
49
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Contact your system administrator.
CHAPTER 4
TROUBLESHOOTING
Resolving issues with Workspaces
Issue
Solutions
Workspaces is unable to display
any content.
l
Make sure the display is connected to a network.
See the SMART Board 7000 series interactive displays installation and
maintenance guide (smarttech.com/kb/171164).
l
If Workspaces can’t visit secure (https) websites, make sure the display’s date
and time are correct.
See the SMART Board 7000 series interactive displays installation and
maintenance guide (smarttech.com/kb/171164).
l
Make sure the network firewall isn’t blocking services required for Workspaces.
See the SMART Board 7000 series interactive displays installation and
maintenance guide (smarttech.com/kb/171164).
l
Contact your system administrator.
Resolving issues with Browser
Issue
Solutions
There is an issue with Browser.
l
Make sure the display is connected to a network.
See the SMART Board 7000 series interactive displays installation and
maintenance guide (smarttech.com/kb/171164).
l
If Browser can’t visit secure (https) websites, ensure the display’s date and time
are correct.
See the SMART Board 7000 series interactive displays installation and
maintenance guide (smarttech.com/kb/171164).
l
Contact your system administrator.
Resolving issues with Input
Issue
Solutions
There is an issue with the image.
l
l
l
l
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See the SMART Board 7000 series interactive displays installation and
maintenance guide (smarttech.com/kb/171164).
Connect the computer to the display’s connectors.
If you’re using two connected video cables, use one longer cable or move the
computer so it’s within a single cable length of the iQ appliance.
The computer’s video resolution settings and refresh rates aren’t supported by
the display. The display supports the following resolutions and refresh rates:
o
1920 × 1080 at 6 0 Hz
o
1280 × 720 at 60 Hz
CHAPTER 4
TROUBLESHOOTING
Issue
Solutions
There is an issue with touch.
l
l
Make sure the USB cable is securely fastened to both your computer and the
display.
Use a USB 2.0 cable and make sure it’s connected to the correct USB
receptacle.
See the SMART Board 7000 series interactive displays installation and
maintenance guide (smarttech.com/kb/171164).
l
l
If touch interactivity is slow, close some open applications on the computer.
Make sure the latest version of SMART Product Drivers is installed on your
computer.
See smarttech.com/downloads.
l
There is an issue with audio.
l
Remove any USB cable extenders. For best results, use a 16' (5 m) or shorter
USB cable.
See the SMART Board 7000 series interactive displays installation and
maintenance guide (smarttech.com/kb/171164).
l
Turn off the mute setting on your computer.
l
Turn up the volume on your computer.
l
Turn up the volume on the display.
See Convenience panel on page 6.
Resolving issues with Screen Share
TIP
In some instances, restarting the Screen Share app and its discovery services resolves issues
with the app.
1. On the display, open the launcher.
The launcher appears.
2. Tap Settings
.
3. Scroll to Applications > Screen Share.
4. Tap Reset.
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CHAPTER 4
TROUBLESHOOTING
Resolving issues with Android mobile devices
Issue
Solutions
The display’s name doesn’t appear
in the list of available devices.
l
l
l
l
Make sure your mobile device is on the same network as the display.
Not all Android devices can initiate Screen Share from the notification drawer.
Download the Google Home app from Google Play to use Screen Share.
If your display is using a wired network connection, try connecting it to a wireless
network.
See the SMART Board 7000 series interactive displays installation and
maintenance guide (smarttech.com/kb/171164) and your computer’s
documentation.
l
On your mobile device, turn Airplane mode on and then off again.
l
Restart your Android mobile device.
NOTE
Restarting your Android device can clear network address information that
your device had cached. Restarting the device can also reinitialize audio and
video encoders that might have stopped working properly.
l
Restart the display.
See the SMART Board 7000 series interactive displays installation and
maintenance guide (smarttech.com/kb/171164).
l
l
The display’s name appears in the
list of available devices but you’re
unable to connect to it.
l
If you’ve restarted your display and still don’t see the display’s name in the list of
devices, wait several minutes and then try to connect to the display again.
Ensure you have the latest operating software on your Android device. Make
sure no system updates are pending for your Android device. See the device’s
user guide for more information.
Open the Screen Share app.
a. On the display, open the launcher.
The launcher appears.
b. Tap Screen Share
The video is choppy or the audio
isn’t in sync with the video.
l
l
l
l
.
If your network is slow or congested, Screen Share is affected. Contact your
administrator.
Your mobile device could be connected to a different access point than your
display, which can increase latency. Turn Airplane mode on and then off on your
mobile device to try to connect to a closer access point.
Make sure the antenna is attached to the iQ appliance.
Sharing videos or playing video games with frequent screen updates requires
more network bandwidth. Try reducing the video quality to improve
performance.
See the SMART Board 7000 series interactive displays installation and
maintenance guide (smarttech.com/kb/171164).
l
l
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Your mobile device may not be optimized for sharing its screen and is limited to
lower quality performance. Try connecting with a different mobile device.
Ensure you have the latest operating software on your Android device. Make
sure no system updates are pending for your Android device. See the device’s
user guide for more information.
CHAPTER 4
TROUBLESHOOTING
Issue
Solutions
The video has no audio.
l
l
Make sure the volume on your Android device is turned up and the display is not
muted.
Turn up the volume on the display.
See Convenience panel on page 6.
l
l
Make sure you have the latest operating software on your Android mobile
device.
Restart your mobile device.
The screen is not responding to
touch or you’re unable to write or
draw with the pens.
Touch interactions are not supported while using Screen Share.
The issues persist even after you’ve
restarted your Android mobile
device and ensured it is on the
same network as the display.
Contact your system administrator.
Resolving issues with Apple devices
Issue
Solutions
The display’s name doesn’t appear
in the list of available devices.
l
l
l
l
l
Make sure your mobile device or computer is on the same network as the
display.
If your display is using a wired network connection, try connecting it to a wireless
network.
See the SMART Board 7000 series interactive displays installation and
maintenance guide (smarttech.com/kb/171164) and your computer’s
documentation.
On your mobile device, turn Airplane mode on and then off on your mobile
device.
Restart your mobile device.
NOTE
Restarting your mobile device can clear network address information that
your mobile device had cached. Restarting the mobile device can also
reinitialize audio and video encoders that might have stopped working
properly.
l
l
On your computer, turn Wi-Fi off and then back on, or disconnect and then
reconnect the Ethernet cable.
Restart your computer.
NOTE
Restarting your computer can clear network address information that your
computer had cached. Restarting the computer can also reinitialize audio and
video encoders that might have stopped working properly.
l
Restart your display.
See the SMART Board 7000 series interactive displays installation and
maintenance guide (smarttech.com/kb/171164).
l
l
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If you’ve restarted your display and still don’t see the display’s name in the list of
devices, wait several minutes and then try to connect to the display again.
Make sure your computer or device has the latest operating system software.
CHAPTER 4
TROUBLESHOOTING
Issue
Solutions
The display’s name appears in the
list of available devices but you’re
unable to connect to it.
Open the Screen Share app.
a. On the display, open the launcher.
The launcher appears.
b. Tap Screen Share
The video is choppy or the audio
isn’t in sync with the video.
l
l
.
If your network is slow or congested, Screen Share is affected. Contact your
administrator.
The display and the mobile device or computer could be connected to different
wireless access points, which can increase latency. On the mobile device, turn
Airplane mode on and back off to try to connect to a closer access point. On the
computer, disconnect and then reconnect the Ethernet cable or turn Wi-Fi off
and then back on to try to connect to a closer access point.
l
Make sure the antenna is attached to the iQ appliance.
l
Reduce your computer’s display resolution to 1920 × 1080 or lower.
l
Sharing videos or playing video games with frequent screen updates requires
more network bandwidth. Try reducing the video quality to improve
performance.
See the SMART Board 7000 series interactive displays installation and
maintenance guide (smarttech.com/kb/171164).
l
The video has no audio.
l
Make sure your computer or device has the latest operating system software.
Make sure the volume on your iOS device is turned up and the display is not
muted.
l
Make sure the Ring/Silent switch isn’t set to silent on your mobile device.
l
Turn up the volume on the display.
See Convenience panel on page 6.
The screen is not responding to
touch or you’re unable to write or
draw with the pens.
Touch interactions are not supported while using Screen Share.
The issues persist even after you’ve
restarted your Mac computer or
iOS mobile device and ensured
they are on the same network as
the display.
Contact your system administrator.
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CHAPTER 4
TROUBLESHOOTING
Resolving issues with Chrome browser and Chromebook
Issue
Solutions
The display’s name doesn’t appear
in the list of available devices.
l
l
l
l
l
Make sure your computer is on the same network as the display.
If your display is using a wired network connection, try connecting it to a wireless
network.
See the SMART Board 7000 series interactive displays installation and
maintenance guide (smarttech.com/kb/171164) and your computer’s
documentation.
On your computer, turn Wi-Fi off and then back on, or disconnect and then
reconnect the Ethernet cable.
Restart your computer.
NOTE
Restarting your computer can clear network address information that your
computer had cached. Restarting the computer can also reinitialize audio and
video encoders that might have stopped working properly.
l
l
For more information about the Google Cast browser extension, see Casting a
tab or entire desktop.
Restart your display.
See the SMART Board 7000 series interactive displays installation and
maintenance guide (smarttech.com/kb/171164).
l
The display’s name appears in the
list of available devices but you’re
unable to connect to it.
If you’ve restarted your display and still don’t see the display’s name in the list of
devices, wait several minutes and try to connect to the display again.
Open the Screen Share app.
a. On the display, open the launcher.
The launcher appears.
b. Tap Screen Share
The video is choppy or the audio
isn’t in sync with the video.
l
l
l
.
If your network is slow or congested, Screen Share is affected. Contact your
administrator.
Not all devices are designed for video encoding for Screen Sharing, so video
streaming might not behave as expected.
Sharing videos or playing video games with frequent screen updates requires
more network bandwidth. Try reducing the video quality to improve
performance.
See the SMART Board 7000 series interactive displays installation and
maintenance guide (smarttech.com/kb/171164).
l
l
l
Screen Share has not been optimized for performance with Chromebooks. For
best results, limit usage to static content.
The display and the computer might be connected to different wireless access
points, which can increase latency. On the computer, disconnect and then
reconnect the Ethernet cable or turn Wi-Fi off and then back on to try to connect
to a closer access point.
Make sure the antenna is attached to the iQ appliance.
Parts of the image do not display
correctly when sharing streaming
video to the display.
If sharing content from a Chrome browser tab, share the entire desktop. See the
SMART Board 7000 series interactive displays user’s guide
(smarttech.com/kb/171163) for more information.
The screen is not responding to
touch or you’re unable to write or
draw with the pens.
Touch interactions are not supported while using Screen Share.
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CHAPTER 4
TROUBLESHOOTING
Resolving issues with Windows computers
Issue
Solutions
The display’s name doesn’t appear
in the list of available devices.
l
l
l
l
l
Make sure your computer is on the same network as the display.
If your display is using a wired network connection, try connecting it to a wireless
network.
See the SMART Board 7000 series interactive displays installation and
maintenance guide (smarttech.com/kb/171164) and your computer’s
documentation.
On your computer, turn Wi-Fi off and then back on, or disconnect and then
reconnect the Ethernet cable.
Restart your computer.
NOTE
Restarting your computer can clear network address information that your
computer had cached. Restarting the computer can also reinitialize audio and
video encoders that might have stopped working properly.
l
Restart your display.
See the SMART Board 7000 series interactive displays installation and
maintenance guide (smarttech.com/kb/171164).
l
l
l
l
If you’ve restarted your display and still don’t see the display’s name in the list of
devices, wait several minutes and try to connect to the display again.
Make sure the operating system on your computer is up to date.
If you’ve restarted your display and still don’t see the display’s name in the list of
devices, wait several minutes and then try to connect to the display again.
A Mac computer, Apple mobile device or Android mobile device is sharing
content with the display. Disconnect the computer or mobile device.
See To stop sharing content to the display on page 43 or To stop sharing
content to the display when using Miracast on page 44 for more information.
The display’s name appears in the
list of available devices but you’re
unable to connect to it.
Open the Screen Share app.
a. On the display, open the launcher.
The launcher appears.
b. Tap Screen Share
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.
CHAPTER 4
TROUBLESHOOTING
Issue
Solutions
The video is choppy or the audio
isn’t in sync with the video.
l
l
l
l
If your network is slow or congested, Screen Share is affected. Contact your
administrator.
The Wi-Fi signal could be weak. Contact your administrator.
Your device could be connected to a different access point than your display,
which can increase latency. Turn Airplane mode on and then off on your
computer to try to connecting to a closer access point.
Sharing videos or playing video games with frequent screen updates requires
more network bandwidth. Try reducing the video quality to improve
performance.
See the SMART Board 7000 series interactive displays installation and
maintenance guide (smarttech.com/kb/171164).
l
Make sure the antenna is attached to the iQ appliance.
l
Reduce your computer’s resolution to 1920 × 1080 or lower.
l
Make sure the operating system on your computer is up to date.
l
If you’re using AirParrot, make sure AirParrot is up to date.
l
l
When using Miracast, you can’t add
or connect to the display.
l
If you’re using Chrome make sure the browser is version 52 or later and is up to
date.
If you’ve restarted your display and still don’t see the display’s name in the list of
devices, wait several minutes and then try to connect to the display again.
If you can’t add the display, wait for it to become ready and then try again. If that
doesn’t work, try restarting your computer and display.
See the SMART Board 7000 series interactive displays installation and
maintenance guide (smarttech.com/kb/171164).
l
If your Windows 8.1 computer won’t connect to the display, try removing and
then adding it again.
a. On your computer, swipe in from the right edge of the screen, and then
tap Settings > Change PC settings.
OR
With a mouse, point to the lower-right corner of the screen, move the
pointer up and click Settings > Change PC settings.
b. Click PC and Devices > Devices.
c. Select the display, and then click Remove Device.
d. On your computer, swipe in from the right edge of the screen, and then
tap Devices.
OR
With a mouse, point to the lower-right corner of the screen, move the
pointer up and click Devices.
e. Click Project > Add a wireless display
f. Select the display in the list of devices found, and follow the on-screen
instructions.
l
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Miracast works only when Wi-Fi is enabled on the display, even if the display
uses an Ethernet connection to the network. However, the display doesn’t need
to be connected to a wireless network.
CHAPTER 4
TROUBLESHOOTING
Issue
Solutions
When using Miracast, the text on
your is fuzzy or images stutter.
NOTE
Projecting video or games to the display might not work well.
Decrease the screen resolution on your Windows 8.1 computer.
a. On your computer, swipe in from the right edge of the screen, and then
tap Search.
OR
With a mouse, point to the lower-right corner of the screen, move the
pointer up and click Search.
b. Enter Screen resolution in the search box and select Display settings.
c. Use the Resolution slider to choose a smaller screen resolution.
When using Miracast, audio plays
on the computer rather than
display.
l
Disconnect the display and then reconnect to it.
l
Check that the display is selected as the default audio device.
a. On your computer, swipe in from the right edge of the screen, and then
tap Search.
OR
With a mouse, point to the lower-right corner of the screen, move the
pointer up and click Search.
b. Enter Sound in the search box and click Sound.
c. Click Playback, and make sure the display is selected as the default
device.
The screen is not responding to
touch or you’re unable to write or
draw with the pens.
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Touch interactions are not supported while using Screen Share.
Appendix A
Using the SMART kapp app
Installing the app and starting it for the first time
Installing the app
Starting the app for the first time
Connecting and disconnecting the app
Connecting
Disconnecting
Continuing a previous session
Writing, erasing and viewing notes
Write and erase notes on the display
Write and erase notes in the app
Viewing notes
Using Radar View
Returning to the host’s current view
Saving and working with snapshots
Saving snapshots to the app
Viewing snapshots
Exporting snapshots
Deleting snapshots
Sharing sessions
Sharing sessions
Setting the shared session link type
Securing shared sessions
Stopping sharing
Connecting to another session
This appendix explains how to use the SMART kapp app with the display.
Installing the app and starting it for the first time
You can download and install the SMART kapp app by visiting the Apple App Store or Google
Play, or you can install the app on your mobile device by scanning your display’s QR code.
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59
60
60
61
61
62
63
64
64
64
65
66
66
66
67
67
68
70
71
71
72
72
73
73
APPENDIX A
USING THE SMART KAPP APP
The app is compatible with the following devices:
Device type
Requirements
Apple
iOS 9 or later operating system software
50 MB of storage
iPhone 4S or later
Third generation iPad or later
First generation iPad mini or later
Fifth generation iPod touch or later
Android
Android 4.4.4 (KitKat) or later operating system
50 MB of storage (internal or SD card)
1024 MB of RAM
720p or better screen resolution
Bluetooth® 2.1 + EDR
3 megapixel or better rear-facing camera (recommended)
Installing the app
To install the app
1. Visit the Apple App Store or Google Play on your mobile device and search for SMART kapp.
OR
Start the QR code scanning app on your mobile device, and then hold your mobile device’s
rear-facing camera over the device’s QR code to scan it.
The Apple App Store or Google Play opens.
2. Download and install the app.
Starting the app for the first time
To start the app for the first time
1. Start the SMART kapp app on your mobile device.
The app tutorial appears.
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APPENDIX A
USING THE SMART KAPP APP
2. Use the swipe gestures to progress through the screens of the tutorial.
Previous screen
Next screen
3. Tap Close when you have completed the tutorial.
The app home screen appears.
TIP
If you want to see the tutorial again, do the following:
o
On an Apple mobile device, tap Settings
on the app home screen and then select
Tutorial.
o
On an Android mobile device, tap Menu , select Settings, and then select Tutorial.
Connecting and disconnecting the app
The SMART kapp app enables you to connect your mobile device to a display and then do the
following:
l
View notes you write on the display on your mobile device
l
Save and export your notes
l
Start a session and invite others to join and collaborate
Connecting
Start a session by connecting your mobile device to a display.
NOTE
Make sure you have the latest version of the app on your mobile device to get the best
experience while using the SMART kapp app and to access all the latest features. Some features
listed in this documentation may not be available with older versions of the app.
A QR code is a type of bar code. If your mobile device has a rear-facing camera
and a QR code scanning app, you can scan QR codes like the one on the display.
Your mobile device then executes the QR codes’ commands. Typically, QR codes’
commands display messages or open web pages.
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APPENDIX A
USING THE SMART KAPP APP
To connect by QR code
1. Start the SMART kapp app on your mobile device.
2. Hold your mobile device’s rear-facing camera still over the display’s QR code so that the QR
code appears in the center of the app screen.
The app connects your mobile device to the display.
TIP
If the app doesn’t connect your mobile device to the display, move your mobile device
closer to or farther away from the display so that the app can capture the QR code.
NOTE
Some Android mobile devices require you to accept a pairing request to connect to the
display. Swipe down on the screen to access the notification drawer and accept the pairing
request.
Disconnecting
The app disconnects from the current session in the following situations:
l
When you close the app
l
Automatically after a period of non-use
l
When the display is outside of your mobile device’s Bluetooth communication range, which is
approximately 33' (10 m)
NOTE
l
When you connect an Android mobile device to the display, an icon appears in the device’s
notification area. This icon indicates when the mobile device is connected to the display:
Connected
l
When you disconnect, the SMART kapp app takes a final snapshot of the display if the
content has changed since the last snapshot.
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To disconnect the app manually
Tap Disconnect in the top left corner of the SMART kapp app screen, and then tap
Disconnect.
OR
Tap Disconnect
on the display.
Continuing a previous session
You can easily pick up from where you left off in a previous SMART kapp session. You can
continue one of your previous sessions from the last snapshot taken in a session. It doesn’t matter if
your previous session was on a SMART kapp board or a SMART Board interactive display.
NOTES
l
When you continue a previous session, the content from that previous session replaces any
existing content on your display. This content is not permanently erased and will return once
you disconnect from your continued session.
l
When you continue a session, all the snapshots from that previous session are also
available. However, as the session’s host, these snapshots are only visible to you. If you
invite remote participants to join your continued session, they will not have access to any
snapshots taken during the previous session.
To continue a previous session on an iOS mobile device
1. If you’re currently in a session, disconnect (see Disconnecting on the previous page).
2. Tap Sessions
.
The Sessions screen appears.
3. Swipe right on the session you want and tap Continue.
OR
In the snapshot library, select the session you want to continue to view and tap Continue
The QR scanner appears.
4. Scan the display’s QR code.
The last snapshot from your session appears on the display and your mobile device. You can
then invite others to join the continued session just as you would with a regular session.
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To continue a previous session on an Android mobile device
1. If you’re currently in a session, disconnect (see Disconnecting on page 62).
2. Tap Sessions
.
The Sessions screen appears.
3. For the session you want to continue, tap Menu and select Continue.
OR
In the snapshot library, select the session you want to continue to view and tap Continue
The QR scanner appears.
4. Scan the display’s QR code.
The last snapshot from your session appears on the display and your mobile device. You can
then invite others to join the continued session just as you would with a regular session.
Writing, erasing and viewing notes
You can write and erase notes on the display just like you do on a traditional dry-erase board. You
can view your notes on the display or in the app.
Write and erase notes on the display
You can write and erase notes on the display just like you do on a traditional dry-erase board. For
more information, see Writing, drawing and erasing on page 14.
TIP
Use your finger to pan the whiteboard left or right to access more whiteboard space.
Write and erase notes in the app
In addition to writing and erasing notes on the display, you can write or erase them in the app.
When you write or erase notes in the app, the changes appear automatically on the display.
To write or erase notes in the app
1. Connect your mobile device to the display (see Connecting and disconnecting the app on
page 61).
2. Tap Drawing Mode
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3. Tap the buttons on the bottom of the screen, and then use your fingers to write, erase, pan or
zoom.
Write in black ink
Write in red ink
Erase
Pan and zoom using gestures (see Viewing notes below)
4. Tap Done to return to viewing mode.
Viewing notes
During a session, you can view the notes you’ve written on the display on your mobile device. As
you write or erase notes, the changes appear on your mobile device automatically.
By default, your mobile device displays the entire writing surface. You can use gestures to zoom in
or out and pan:
Zoom in
Zoom out
Pan
NOTE
As you zoom in or out, grid lines appear on the writing surface to indicate the level of
magnification.
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Using Radar View
Radar View provides an overview of the entire Whiteboard. Radar View is visible only on the
display. Use Radar View to quickly view a different part of the Whiteboard.
To show Radar View
Touch the Whiteboard near the bottom of the display.
Radar View appears.
To quickly view content using Radar View
1. Use your finger to move Radar View left or right to view the entire writing surface.
2. Tap the area you’d like to present.
The display shows the area you selected.
To hide Radar View
Radar View disappears after five seconds.
Returning to the host’s current view
When you’re following the presentation in your web browser or in the SMART kapp app, you can
view a section of the writing surface other than the one the host is presenting.
To return to the host’s current view
In the SMART kapp app or web browser, select Follow host.
Saving and working with snapshots
As you write notes on a display, you might want to save snapshots of your notes from time to time
during the session.
After you save snapshots, you can do the following:
l
View the snapshots
l
Export the snapshots as JPEG or PDF files
l
Delete the snapshots
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Saving snapshots to the app
To save a snapshot
1. Start or connect to a session (see Connecting and disconnecting the app on page 61).
2. Tap Capture
on the display.
OR
Tap Capture
in the app.
The app saves a snapshot of your notes.
NOTE
The Sessions
button in the bottom-right corner of the screen indicates how many
snapshots have been saved in the current session.
Viewing snapshots
When you save a snapshot, the app saves it to your session’s library. Access your current session
or a previous session’s library to view your saved snapshots.
TIP
You can use the zoom and pan gestures when viewing snapshots (see Viewing notes on
page 65).
To view snapshots in the current session
1. Take one or more snapshots in the current session (see Saving snapshots to the app above).
2. On an Apple mobile device, tap Sessions
.
OR
On an Android mobile device, tap Sessions
.
The Sessions screen appears.
3. Tap a snapshot’s thumbnail image to view the snapshot.
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To view snapshots in previous sessions
1. If you’re currently in a session, disconnect (see Disconnecting on page 62).
2. On an Apple mobile device, tap Sessions
.
OR
On an Android mobile device, tap Sessions
.
The Sessions screen appears.
3. Select a session to view the snapshots saved for that session.
The session’s snapshot library appears.
4. Select a snapshot’s thumbnail image to view the snapshot.
Exporting snapshots
If you want to share snapshots of your notes, you can use the app to export them and then use a
third-party app on your mobile device to share your snapshots as a PDF or JPEG file.
To export a snapshot
1. View the snapshot you want to export (see Viewing snapshots on the previous page).
2. On an Apple mobile device, tap Export
, and then select Save to Camera Roll, Share as
PDF or a cloud service.
OR
On an Android mobile device, tap Menu , and then select Save to Camera Roll, Share as PDF
or a cloud service.
3. If you selected Share as Image or Share as PDF, select the app you want to use to share the
snapshot.
4. Use the selected app to share the snapshot.
To export all snapshots saved in the current session
1. Save one or more snapshots in the current session (see Saving snapshots to the app on the
previous page).
2. Tap Sessions
.
The Sessions screen appears.
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3. On an Apple mobile device, tap Export
.
OR
On an Android mobile device, tap Menu , and then select Share as Image or Share as PDF.
4. Select the app you want to use to export the snapshots.
5. Use the selected app to export the snapshots.
To export all snapshots saved in a previous session
1. If you’re currently in a session, disconnect (see Disconnecting on page 62).
2. On an Apple mobile device, tap Sessions
.
OR
On an Android mobile device, tap Sessions
.
The Sessions screen appears.
3. Select a session to view the snapshots saved for that session.
The session’s snapshot gallery appears.
4. On an Apple mobile device, tap Export
.
OR
On an Android mobile device, tap Menu , and then select Share as PDF.
5. Select the app you want to use to export the snapshots.
6. Use the selected app to export the snapshots.
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Deleting snapshots
You can delete snapshots individually or delete an entire session and all of its saved snapshots.
To delete a snapshot from a previous session
1. If you’re currently in a session, disconnect (see Disconnecting on page 62).
2. On an Apple mobile device, tap Sessions
.
OR
On an Android mobile device, tap Sessions
.
The Sessions screen appears.
3. Select the session that contains the snapshot you want to delete.
The session’s snapshot gallery appears.
4. Select the snapshot you want to delete.
5. Tap Delete
, and then tap Delete.
To delete a previous session on an iOS mobile device
1. If you’re currently in a session, disconnect (see Disconnecting on page 62).
2. Tap Session
.
The Sessions screen appears.
3. Select Edit.
4. Tap the session’s Delete
button, and then tap Delete.
5. Tap Done.
To delete a previous session on an Android mobile device
1. If you’re currently in a session, disconnect (see Disconnecting on page 62).
2. Tap Sessions
.
The Sessions screen appears.
3. Tap Menu , and then select Select.
4. Select the session.
5. Tap Delete
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Sharing sessions
During a session, you can use the SMART kapp app to invite up to 250 people to view your notes
on their mobile or desktop devices.
NOTE
You can share notes only as long as the SMART kapp app is running on your mobile device and
the device is connected to a display.
Sharing sessions
When you share a session with others, they can tap or click a link to view your session in their web
browsers; they don’t need to install additional software or otherwise configure their devices.
Alternatively, others can choose to install the SMART kapp app on their mobile devices and use it
to connect to your session.
As you make changes to your notes, others see these changes in real time. They can also zoom in
or out and save, view and export snapshots.
NOTE
l
The SMART kapp web viewer supports the following browsers:
Mobile devices
Safari for iOS 8.1 or later operating system software
Chrome for Android 39.0.2171.93 or later
Computers
Internet Explorer® 10 or later
Chrome 39.0.2171.95 or later
Firefox® 34.0.5 or later
Safari 8.0 or later
l
You can share notes only as long as the SMART kapp app is running on your mobile device
and the device is connected to a display.
l
You can export saved snapshots of notes without connecting your mobile device to a
display (see Exporting snapshots on page 68).
To share your session
1. Connect your mobile device to a display (see Connecting and disconnecting the app on
page 61).
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2. Tap Invite
, and then select Send Link.
3. Select the app you want to use to send the invitation.
4. Use the selected app to send the invitation.
Setting the shared session link type
When you invite others to join your session, the app sends them a dynamic link by default. When
you use a dynamic link, the app creates a new link each time you send an invitation for others to
join your session.
You can also use a static link. A static link is the same each time you send an invitation. With a static
link, you can send the link before meetings start to help simplify meeting startup.
To use a static link instead of a dynamic link, change the invitation link preferences in the app’s
settings.
To use a static link
1. If you’re currently in a session, stop sharing the session (see Stopping sharing on the facing
page).
2. On an Apple mobile device, tap Settings
.
OR
On an Android mobile device, tap Menu , and select Settings.
3. Select Sharing, and then select Static Link.
4. Optionally, select Send Link, and then select a method to send the static link to others.
Securing shared sessions
In the SMART kapp app, you can add password security to protect your sessions before you send
a link to share them. Others will have to use the password you set to join your shared session.
To use a password
1. If you’re currently in a session, stop sharing the session (see Stopping sharing on the facing
page).
2. On an Apple mobile device, tap Settings
.
OR
On an Android mobile device, tap Menu , and select Settings.
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3. Select Sharing, and then select Password.
The Enter Password screen appears.
4. Select Require a Password.
5. Type up to 32 characters for a password.
6. Tap OK.
To remove the password
1. If you’re currently in a session, stop sharing the session (see Stopping sharing below).
2. On an Apple mobile device, tap Settings
.
OR
On an Android mobile device, tap Menu , and select Settings.
3. Select Sharing, and then select Password.
The Enter Password screen appears.
4. Clear the Require a Password option.
5. Tap Done.
Stopping sharing
You can stay connected to the display but stop sharing the current session.
To stop sharing a session
1. Tap Invite
, and then tap Options.
2. Tap Stop Sharing.
3. Tap Stop Sharing to end sharing the session.
Connecting to another session
If another person shares a session with you, you can connect to that session using the SMART kapp
app on your mobile device. Once connected, you can do everything in the other person’s session
that you can do in your own sessions:
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l
Write and erase notes
l
View notes
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USING THE SMART KAPP APP
l
Save snapshots of notes
l
Share snapshots
You can also connect your own display to the session, and then view and interact with notes using
the display. Changes you make on your display appear automatically on the other person’s display.
Changes made on their display appear on yours.
To connect to another session on a mobile device
1. From your mobile device, open the email invitation the session’s host sent.
2. Tap the link in the email.
If you have the SMART kapp app installed, the app opens and displays the notes the other
person is sharing.
NOTE
If the SMART kapp app isn’t installed on your mobile device, follow the on-screen
instructions to install it.
To connect to another session on a desktop
1. From your computer, open the email invitation the session’s host sent.
2. Click the link in the email.
The SMART kapp app opens in your computer’s default browser, displaying the notes the
other person is sharing.
To connect your own display to the session
1. Using your mobile device, connect to the remote session.
You will be asked if you want to open the session in the SMART kapp app.
2. Open the session in the SMART kapp app.
3. On an Apple mobile device, tap Menu
, and then select Connect to kapp iQ.
OR
On an Android mobile device, tap Menu , and then select Connect to kapp iQ.
The Connect to kapp iQ screen appears.
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4. Hold your mobile device’s rear-facing camera still over the display’s QR code so that the QR
code appears in the center of the app screen.
The app connects your mobile device to the display. The other person’s shared notes appear
on the display.
NOTE
If the app doesn’t connect your mobile device to the display, move your mobile device
closer to or farther away from the display so that the app can capture the QR code.
5. View the notes the other person is sharing and write your own notes. Others in the session will
see your notes.
6. Tap Disconnect when done.
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