DDC-WAR-MAN-0037
IMPORTANT
THIS BOOKLET CONTAINS EMISSION CONTROL SYSTEMS
MAINTENANCE AND WARRANTY INFORMATION THAT IS
PROVIDED BY DETROIT IN COMPLIANCE WITH THE
FEDERAL CLEAN AIR ACT.
IT ALSO PROVIDES THE DATE OF VEHICLE DELIVERY AND
MILEAGE AT TIME OF DELIVERY. PLEASE KEEP THIS
BOOKLET WITH THE VEHICLE AND MAKE IT AVAILABLE TO
ANY AUTHORIZED DETROIT SERVICE LOCATION IF
WARRANTY WORK IS REQUIRED.
DDC-WAR-MAN-0037
1
NOTICE TO PURCHASERS OF DD
PLATFORM ENGINES INSTALLED IN
VEHICLES SOLD OUTSIDE THE US.
Vehicles sold outside the U.S. are equipped with odometers reading in
kilometers. To convert warranty and maintenance mileage limitations to
kilometers, refer to the table below.
WARRANTY AND MAINTENANCE MILEAGE/
KILOMETER CONVERSION TABLE
Miles Kilometers Miles Kilometers
Miles
Kilometers
Miles
Kilometers
4,000
6,400
40,000
64,000
6,000
9,600
50,000
80,000
10,000
16,000
60,000
96,000
12,500
20,000
70,000
112,000
20,000
32,000
80,000
128,000
25,000
40,000
90,000
144,000
30,000
48,000
100,000
160,000
Owner’s Name
Engine Serial No.
Engine Model No.
Date of Delivery
Miles/Km at Delivery Date
2
CONTENTS
CONTENTS ....................................................................................................................... 3
INTRODUCTION ............................................................................................................... 4
LIMITED WARRANTY ON NEW DETROIT DD5, DD8, GHG17, MEDIUM DUTY
ENGINES USED IN ON HIGHWAY VEHICLE APPLICATIONS ...................................... 5
LIMITED WARRANTY ON NEW DETROIT DD5, DD8, GHG17 MEDIUM DUTY
ENGINES USED IN FIRE TRUCK OR CRASH VEHICLE APPLICATIONS .................... 8
EMSSION CONTROL SYSTEMS INFORMATION ......................................................... 11
CALIFORNIA EMISSION CONTROL SYSTEMS WARRANTY STATEMENT .............. 13
DETROIT’S EMSSION CONTROL SYSTEM WARRANTY COVERED
COMPONENTS ............................................................................................................... 14
THINGS YOU SHOULD KNOW ABOUT THE EMISSION CONTROL SYSTEMS’
WARRANTY .................................................................................................................... 16
U.S. CLEAN AIR ACT...................................................................................................... 18
EXPLANATION OF OWNER’S MAINTENANCE SERVICES ......................................... 19
OWNER’S EMISSION CONTROL MAINTENANCE SERVICE CHARTS ....................... 21
Short Haul Maintenance Intervals DD5, GHG17 ............................................................. 21
Long Haul Maintenance Intervals DD5, GHG17 .............................................................. 23
Severe Service Maintenance Intervals DD5, GHG17 ...................................................... 25
LUBRICATING OIL ANALYSIS – WARNING VALULES................................................. 27
POLICY ON OWNER SERVICE ...................................................................................... 29
FUEL ADDITIVES............................................................................................................ 30
CUSTOMER ASSISTANCE PROCEDURE .................................................................... 34
MAINTENANCE RECORD LOG ..................................................................................... 35
3
INTRODUCTION
An Important message to Detroit Diesel Product Owners…
This booklet contains emission control systems maintenance and
warranty information that is provided by Detroit in compliance with the
U.S. (Federal) Environmental Protection Agency, Emission Regulations
under the Canada Motor Vehicle Safety Act in Canada, and the
California Air Resources Board. An emission label is attached to the
cylinder head cover, as required by law.
Also contained in this booklet is warranty information applicable to the
product you have purchased.
4
LIMITED WARRANTY ON NEW DETROIT
DD5, DD8, GHG17, MEDIUM DUTY ENGINES USED IN
ON HIGHWAY VEHICLE APPLICATIONS
TERMS OF COVERAGE:
Uses
This warranty applies to the first retail purchaser and subsequent owners during
the WARRANTY PERIOD of new Detroit Diesel GHG17, DD5 and DD8 Engines
(referred to as Engine) manufactured by Detroit Diesel and/or supplied by Detroit
Diesel or Detroit Diesel of Canada Limited (which are collectively referred to as
Detroit) for use in on-highway vehicle applications operated outside the United
States and Canada.
Defects
This warranty covers Engine REPAIRS to correct any malfunction occurring
during the WARRANTY PERIOD resulting from defects in material or
workmanship.
Repairs
To obtain warranty repairs, you must request the needed repairs within the
WARRANTY PERIOD from a Detroit Authorized Service Outlet. Only new
genuine parts or remanufactured parts or components supplied or approved by
Detroit will be used. Detroit may, at its discretion, replace rather than repair
components. A reasonable time must be allowed to perform the warranty repair
after taking the engine to the authorized service outlet. The owner is responsible
for the percentage of repair costs shown in the warranty period chart. Repairs will
be performed during normal business hours.
Warranty Period
The WARRANTY PERIOD begins on the date the engine is delivered to the first
retail purchaser or put in use prior to sale at retail, whichever date occurs first,
and ends at the time or mileage/kilometer limits shown in the WARRANTY
PERIOD chart.
Like Replacement Engine
Engine(s) supplied by Detroit as a replacement for an engine still under warranty
will assume the identity of the engine being replaced and be entitled to the
remaining warranty coverage.
Service Supplies
The cost of service supplies such as coolant, oil and filters which are not
reusable due to needed warranty repairs is covered by this warranty.
Engine Removal and Reinstallation
Reasonable labor costs for Engine removal and reinstallation, when necessary to
make a warranty repair, are covered by this warranty.
5
Towing
During the base warranty period reasonable towing costs to the nearest
authorized service outlet are covered by the warranty when due to a warrantable
failure and the engine is either inoperable, cannot be safely operated or
continued operation would cause further damage to the Product.
WARRANTY PERIOD
On-Highway Vehicle Applications
Item
Warranty Limitations
(Whichever Occurs First)
Repair Charge To Be
Paid By Owner
MONTHS
Engine Hours
PARTS
LABOR
Engine
0-36
250,000
No Charge
No Charge
*Aftertreatment
System
0-36
250,000
No Charge
No Charge
Accessories
0-24
0-100,000 mi
0-160,000 km
No Charge
No Charge
* Diesel Oxidation Catalyst, Diesel Particulate Filter, SCR Catalyst,
Aftertreatment Sensors, Aftertreatment Control Module, Def Pump, Def Metering
Unit, Aftertreatment Wiring Harness, Def Injection Nozzle.
6
THIS WARRANTY DOES NOT COVER
Repairs Due to Accidents, Misuse, Storage Damage, Negligence or Certain
Modifications
Repairs due to an accident, misuse, misapplication, storage damage, negligence
or modification exceeding Detroit specifications are not covered by this warranty.
Maintenance
Detroit is not responsible for the cost of maintenance or repairs due to lack of
performance of required maintenance services as recommended by Detroit, or
the failure to use fuel, oil, lubricants and coolant meeting Detroit recommended
specifications. Performance of the required maintenance and use of proper fuel,
oil, lubricants and coolant are the responsibility of the owner. Refer to the Engine
Operator’s Guide for details.
Incidental or Consequential Damages
Detroit is not responsible for incidental or consequential costs or expenses which
the owner may incur as a result of a malfunction or failure covered by this
warranty, such as communication expenses, meals, lodging, loss of use of the
engine or vehicle (“downtime”), loss of time, inconvenience, cargo loss or
damage, and other similar costs and expenses.
Other Limitations
The performance of REPAIRS is the exclusive Owner’s remedy under this
warranty. Detroit does not authorize any person to assume or create for it any
other obligation or liability in connection with the engine or the accessories.
THIS WARRANTY AND THE EMISSION CONTROL SYSTEMS’ WARRANTY
ARE THE ONLY WARRANTIES APPLICABLE TO THE ENGINE AS USED IN
ON-HIGHWAY VEHICLE APPLICATIONS. DETROIT MAKES NO OTHER
WARRANTIES EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED
WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR
PURPOSE. DETROIT SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR
CONSEQUENTIAL DAMAGES AS DESCRIBED ABOVE.
Some states do not allow the limitation of how long this warranty may
last or the limitation or exclusion of incidental or consequential damages,
so the above may not apply to you. This warranty gives you specific legal
rights, and you may also have other rights which may vary from state to
state.
7
LIMITED WARRANTY ON NEW DETROIT
DD5, DD8, GHG17 MEDIUM DUTY ENGINES
USED IN FIRE TRUCK OR CRASH VEHICLE APPLICATIONS
TERMS OF COVERAGE:
Uses
This warranty applies to the first retail purchaser and subsequent owners during
the WARRANTY PERIOD of new Detroit Diesel DD5 and DD8, GHG17 Engines
(referred to as Engine) manufactured by Detroit Diesel and/or supplied by Detroit
Diesel or Detroit Diesel of Canada Limited (which are collectively referred to as
Detroit) for use in on-highway vehicle applications operated outside the United
States and Canada.
Defects
This warranty covers Engine REPAIRS to correct any malfunction occurring
during the WARRANTY PERIOD resulting from defects in material or
workmanship.
Repairs
To obtain warranty repairs, you must request the needed repairs within the
WARRANTY PERIOD from a Detroit Authorized Service Outlet. Only new
genuine parts or remanufactured parts or components supplied or approved by
Detroit will be used. Detroit may, at its discretion, replace rather than repair
components. A reasonable time must be allowed to perform the warranty repair
after taking the engine to the authorized service outlet. The owner is responsible
for the percentage of repair costs shown in the warranty period chart. Repairs will
be performed during normal business hours.
Warranty Period
The WARRANTY PERIOD begins on the date the engine is delivered to the first
retail purchaser or put in use prior to sale at retail, whichever date occurs first,
and ends at the time or mileage/kilometer limits shown in the WARRANTY
PERIOD chart.
Like Replacement Engine
Engine(s) supplied by Detroit as a replacement for an engine still under warranty
will assume the identity of the engine being replaced and be entitled to the
remaining warranty coverage.
Service Supplies
The cost of service supplies such as coolant, oil and filters which are not
reusable due to needed warranty repairs is covered by this warranty.
Engine Removal and Reinstallation
Reasonable labor costs for Engine removal and reinstallation, when necessary to
make a warranty repair, are covered by this warranty.
8
WARRANTY PERIOD
Fire Truck or Crash/Rescue Vehicle Applications
Warranty Limitations
(Whichever Occurs First)
Item
Repair Charge To Be
Paid By Owner
MONTHS
Engine Hours
PARTS
LABOR
Engine
0-60
0-100,000 mi
0-160,000 km
No Charge
No Charge
**Aftertreatment
System
0-60
0-100,000 mi
0-160,000 km
No Charge
No Charge
Accessories
0-24
0-100,000 mi
0-160,000 km
No Charge
No Charge
* Fire
Commander warranty is two year/unlimited mileage.
** Diesel Oxidation Catalyst, Diesel Particulate Filter, SCR Catalyst,
Aftertreatment Sensors, Aftertreatment Control Module, Def Pump, Def Metering
Unit, Aftertreatment Wiring Harness, Def Injection Nozzle.
9
THIS WARRANTY DOES NOT COVER
Repairs Due to Accidents, Misuse, Storage Damage, Negligence or Certain
Modifications
Repairs due to an accident, misuse, misapplication, storage damage, negligence
or modification exceeding Detroit specifications are not covered by this warranty.
Maintenance
Detroit is not responsible for the cost of maintenance or repairs due to lack of
performance of required maintenance services as recommended by Detroit, or
the failure to use fuel, oil, lubricants and coolant meeting Detroit recommended
specifications. Performance of the required maintenance and use of proper fuel,
oil, lubricants and coolant are the responsibility of the owner. Refer to the Engine
Operator’s Guide for details.
Incidental or Consequential Damages
Detroit is not responsible for incidental or consequential costs or expenses which
the owner may incur as a result of a malfunction or failure covered by this
warranty, such as communication expenses, meals, lodging, loss of use of the
engine or vehicle (“downtime”), loss of time, inconvenience, cargo loss or
damage, and other similar costs and expenses.
Other Limitations
The performance of REPAIRS is the exclusive Owner’s remedy under this
warranty. Detroit does not authorize any person to assume or create for it any
other obligation or liability in connection with the engine or the accessories.
THIS WARRANTY AND THE EMISSION CONTROL SYSTEMS WARRARY
ARE THE ONLY WARRANTIES APPLICABLE TO THE ENGINE AS USED IN
FIRE TRUCK OR CRASH VEHICLE APPLICATIONS. DETROIT MAKES NO
OTHER WARRANTIES EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED
WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR
PURPOSE. DETROIT SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR
CONSEQUENTIAL DAMAGES AS DESCRIBED ABOVE.
Some states do not allow the limitation of how long this warranty may last or the
limitation or exclusion of incidental or consequential damages, so the above may
not apply to you. This warranty gives you specific legal rights, and you may also
have other rights which may vary from state to state.
10
EMSSION CONTROL SYSTEMS INFORMATION
FEDERAL EMISSION CONTROL SYSTEMS WARRANTY COVERING
DETROIT ENGINES
Detroit warrants to the owners of Detroit, DD5 and DD8, GHG17 Engines built
with standard exhaust emissions components, that the engine (1) was designed,
built and equipped so as to conform, at the time of sale, with applicable
regulations of the U.S. (Federal) Environmental Protection Agency, Emission
Regulations under the Canada Motor Vehicle Safety Act in Canada, and the
California Air Resources Board and (2) is free from defects in material and
workmanship which cause the engine to fail to conform with those regulations for
a period of 100,000 miles or five years of engine operation, whichever occurs
first, or the new product warranty, if the product warranty is longer.
The warranty period shall begin on the date the vehicle is delivered to the first
retail purchaser or, if the vehicle is first placed in service as a demonstrator prior
to sale at retail, on the date the vehicle is first placed in such service. Emission
related defects in the genuine Detroit components listed below, including
reasonable related diagnostic costs, are covered by this warranty.
WHAT IS COVERED
These components are covered by the above warranty. Some scheduled
maintenance is required (refer to the Owner’s Emission Control Maintenance
Service Chart).
The Aftertreatment System: The Aftertreatment System (ATS) will be covered
under the base warranty period of the engine.
• Turbocharger
• Motor Control Module (MCM)
• EGR Cooler
• Camshaft Position Sensor
• Crankshaft Position Sensor
• Oil Temperature Sensor
• Intake Manifold Pressure Sensor
• Intake Manifold Temperature Sensor
• Fuel Temperature Sensor
• Coolant Outlet Temperature Sensor
• Intake Throttle Valve and Adaptor
• Delta P Sensor
• Fuel Injector
• EGR Valve and Actuator
• Charge Air Cooler Outlet Sensor
• High Pressure Fuel Pump
• Turbo Speed Sensor
11
The Aftertreatment System:
• Intake Throttle Valve
• Doser Block Assembly
• Fuel Doser Valve
• Oxidation Catalyst
• Particulate Filter
• DOC Inlet Temperature Sensor
• DOC Outlet Temperature Sensor
• DPF Inlet Pressure Sensor
• DPF Outlet Pressure Sensor
• DPF Outlet Temperature Sensor
• ATD Wiring Harness
• Aftertreatment Control Module (ACM)
• * Exhaust Fluid Pump
• * Fuel Rail Pressure Sensor
• * Fuel Pressure sensor (Low)
• * Lo Dosing Unit
• DEF Temperature Sensor NOX Sensors
• SCR Catalyst
* DEF (Exhaust Fluid)
WHAT IS NOT COVERED
These components are covered by the above warranty. Some scheduled
maintenance is required (refer to the Owner’s Emission Control Maintenance
Service Chart).
•
•
•
•
•
Conditions resulting from tampering, misuse, improper adjustments, alteration,
accident, failure to use recommended fuel or non-performance of required
maintenance services;
The replacement of non-warranted maintenance parts;
Consequential damages such as loss of time, inconvenience, economic loss, loss of
use of the engine or vehicle;
Any engine in a vehicle on which odometer mileage has been changed so that the
mileage cannot be readily determined;
Periodic maintenance of the Particulate Filter (cleaning)
DETROIT DIESEL CORPORATION DOES NOT AUTHORIZE ANY
PERSON TO CREATE FOR IT ANY OTHER OBLIGATION OR
LIABILITY IN CONNECTION WITH THESE SYSTEMS. THIS
WARRANTY IS IN ADDITION TO THE NEW DETROIT ENGINE
WARRANTY FOR ON-HIGHWAY VEHICLE APPLICATIONS.
12
CALIFORNIA EMISSION CONTROL
SYSTEMS WARRANTY STATEMENT
YOUR WARRANTY RIGHTS AND OBLIGATIONS
The California Air Resources Board and Detroit are pleased to explain the
emission control system warranty on your DD5, DD8, GHG17 engine. In
California, new motor vehicles must be designed, built and equipped to meet the
State’s stringent anti-smog standards. Detroit must warrant the emission control
system on your engine for the periods of time listed below provided there has
been no abuse, neglect or improper maintenance of your engine.
Your emission control system may include parts such as the fuel injection
system, the turbocharger and engine computer. Also included may be hoses,
belts, connectors and other emission-related assemblies.
Where a warrantable condition exists, Detroit will repair your engine at no cost to
you including diagnosis, parts and labor.
MANUFACTURER’S WARRANTY COVERAGE:
For a period of use of five (5) years or 100,000 miles or 3,000 hrs of operation,
whichever occurs first:
1.
If an emission-related part on your engine is defective, the part will be
repaired or replaced by Detroit. This is your emission control system
DEFECTS WARRANTY.
OWNER’S WARRANTY RESPONSIBILITIES:
These components are covered by the above warranty. Some scheduled
maintenance is required (refer to the Owner’s Emission Control Maintenance
Service Chart).
•
•
•
As the engine owner, you are responsible for performing the required maintenance
listed in your owner’s manual. Detroit recommends that you retain all receipts
covering maintenance on your engine, but Detroit cannot deny warranty solely for the
lack of receipts or for your failure to ensure the performance of all scheduled
maintenance.
You are responsible for presenting your engine to an Detroit Authorized Service
Outlet as soon as a problem exists. The warranty repairs should be completed in a
reasonable amount of time, not to exceed 30 days.
As the engine owner, you should also be aware that Detroit may deny you warranty
coverage if your engine or a part has failed due to abuse, neglect, improper
maintenance or unauthorized modifications.
If you have any questions regarding your warranty rights and responsibilities, you should
contact Manager Service Operations at (313) 592-5000 or the California Air Resources
Board P.O. Box 8001, El Monte, CA 91731-2990.
13
DETROIT’S EMSSION CONTROL SYSTEM WARRANTY COVERED
COMPONENTS
WHAT IS COVERED
These components are covered by the above warranty. Some scheduled
maintenance is required (refer to the Owner’s Emission Control Maintenance
Service Chart).
The Aftertreatment System: The Aftertreatment System (ATS) will be covered
under the base warranty period of the engine.
• Turbocharger
• Motor Control Module (MCM)
• EGR Cooler
• Camshaft Position Sensor
• Crankshaft Position Sensor
• Oil Temperature Sensor
• Intake Manifold Pressure Sensor
• Intake Manifold Temperature Sensor
• Fuel Temperature Sensor
• Coolant Outlet Temperature Sensor
• Intake Throttle Valve and Adaptor
• Delta P Sensor
• Fuel Injector
• EGR Valve and Actuator
• Charge Air Cooler Outlet Sensor
• High Pressure Fuel Pump
• Turbo Speed Sensor
Emergency Repair Contact
See Nearest Authorized Dealer/Distributor or call 1-800-445-1980
14
The Aftertreatment System:
• Intake Throttle Valve
• Doser Block Assembly
• Fuel Doser Valve
• Oxidation Catalyst
• Particulate Filter
• DOC Inlet Temperature Sensor
• DOC Outlet Temperature Sensor
• DPF Inlet Pressure Sensor
• DPF Outlet Pressure Sensor
• DPF Outlet Temperature Sensor
• ATD Wiring Harness
• Aftertreatment Control Module (ACM)
• * Exhaust Fluid Pump
• * Fuel Rail Pressure Sensor
• * Fuel Pressure sensor (Low)
• * Lo Dosing Unit
• DEF Temperature Sensor NOX Sensors
• SCR Catalyst
* DEF (Exhaust Fluid)
WHAT IS NOT COVERED
•
•
•
•
•
Conditions resulting from tampering, misuse, improper adjustments, alteration,
accident, failure to use recommended fuel or non-performance of required
maintenance services;
The replacement of non-warranted maintenance parts;
Consequential damages such as loss of time, inconvenience, economic loss, loss of
use of the engine or vehicle;
Any engine in a vehicle on which odometer mileage has been changed so that the
mileage cannot be readily determined;
Periodic maintenance of the Particulate Filter (cleaning)
DETROIT DIESEL CORPORATION DOES NOT AUTHORIZE ANY
PERSON TO CREATE FOR IT ANY OTHER OBLIGATION OR
LIABILITY IN CONNECTION WITH THESE SYSTEMS. THIS
WARRANTY IS IN ADDITION TO THE NEW DETROIT ENGINE
WARRANTY FOR ON-HIGHWAY VEHICLE APPLICATIONS.
15
THINGS YOU SHOULD KNOW ABOUT THE EMISSION CONTROL
SYSTEMS’ WARRANTY
REPLACEMENT PARTS
The emission control systems of your new Detroit Engine were designed, built
and tested using Genuine Detroit Parts* and the engine is certified as being in
conformity with applicable regulations of the U.S. (Federal) Environmental
Protection Agency, Emission Regulations under the Canada Motor Vehicle
Safety Act in Canada, and the California Air Resources Board. Accordingly, it is
recommended that any replacement parts used for maintenance or for the repair
of emission control systems be new, Genuine Detroit Parts.
THE WARRANTY OBLIGATIONS ARE NOT DEPENDENT UPON THE USE OF
ANY PARTICULAR BRAND OF REPLACEMENT PARTS. THE OWNER MAY
ELECT TO USE NON-GENUINE DETROIT PARTS FOR REPLACEMENT
PURPOSES. USE OF REPLACEMENT PARTS WHICH ARE NOT OF
EQUIVALENT QUALITY MAY IMPAIR THE EFFECTIVENESS OF EMISSION
CONTROL SYSTEMS.
If other than Genuine Detroit Parts are used for maintenance replacements or for
the repair of components affecting emission controls, the owner should assure
himself/herself that such parts are warranted by their manufacturer to be
equivalent to Genuine Detroit Parts in performance and durability.
MAINTENANCE AND REPAIRS
MAINTENANCE AND REPAIRS CAN BE PERFORMED BY ANY QUALIFIED
SERVICE OUTLET; HOWEVER, WARRANTY REPAIRS MUST BE
PERFORMED BY AN AUTHORIZED DETROIT SERVICE OUTLET. Receipts
covering the performance of regular maintenance should be retained in the event
questions arise concerning maintenance. These receipts should be transferred to
each subsequent owner of this vehicle. Detroit reserves the right to deny
warranty coverage if the required maintenance has not been performed.
However, this decision would not be based solely on the absence of
maintenance records.
16
Repairs covered by this warranty will be made at no charge by a Detroit
Authorized Service Outlet. If in an emergency situation it is necessary to have
repairs performed by other than a Detroit Authorized Service Outlet because an
authorized outlet is not reasonably available, repairs may be performed at any
available service establishment or by the owner, using any equivalent
replacement part. Detroit will reimburse the owner for expenses (including
diagnosis), not to exceed Detroit’s suggested retail price for all warranted parts
replaced and labor charges based on Detroit’s recommended time allowance for
warranty repair and the geographically appropriate hourly labor rate. A part not
being available within 30 days or a repair not being complete within 30 days
constitutes an emergency. For reimbursement of the repairs that were
performed, take the replaced parts and receipt to a Detroit Authorized Service
Outlet for reimbursement consideration.
*“GENUINE DETROIT PARTS” when used in connection with Detroit Engines,
means parts manufactured by or for Detroit, designed for use on Detroit Engines
and distributed by Detroit . This definition includes remanufactured assemblies
designated reliable and sold by authorized Detroit Distributors that may be used
in performing warranty repairs.
17
U.S. CLEAN AIR ACT
The U.S. Clean Air Act requires the engine manufacturer to furnish, with each
new engine to be installed in a motor vehicle, written instructions for proper
maintenance and use of the vehicle or engine by the ultimate purchaser. The
instructions shall correspond to regulations which the Administrator of the
Environmental Protection Agency (EPA) shall promulgate. This booklet provides
these instructions to owners in compliance with the law..
NORMAL ENGINE USE
The owner’s maintenance instructions contained in this booklet are based on the
assumption that the engine will be used to power a motor vehicle which will be
used as designed:
•
•
•
•
To carry passengers and/or cargo within the weight limitations indicated on
the Vehicle Identification Number (VIN) affixed to the vehicle;
To operate within legal operating limits;
To operate on a daily basis, as a general rule, for at least several miles, and;
To operate on specified fuel and lubricating oils as covered in the Operator’s
Manual
Unusual operating conditions will require more frequent engine maintenance as
specified in the Section “Explanation of Owner’s Emission Control Maintenance
Services.”
18
EXPLANATION OF OWNER’S MAINTENANCE SERVICES
1. ENGINE LUBRICATING OIL: Reference the Maintenance Service
Charts in this booklet. Please reference our Detroit Diesel Customer
Service Website for a list of approved engine lubricating oils.
2. ENGINE LUBRICATING OIL FILTERS: Reference the Maintenance
Service Charts in this booklet.
3. COOLANT: Check the coolant level daily before starting the engine.
Make sure coolant is up to the proper level. Add coolant as
necessary. DO NOT OVERFILL. Check all cooling system lines and
hoses for damage, leaks or loose connections. Tighten or replace as
necessary. (Refer to Coolant Selections for Detroit Engines – DDCSVC-BRO-0002). Please reference our Detroit Diesel Customer
Service Website for a list of approved engine coolants.
4. FUEL FILTERS: Reference the Maintenance Service Charts in this
booklet.
5. DRY TYPE AIR CLEANER: Under no operating condition should the
intake restriction exceed 20 inches of water at full load and rated
speed. A clogged air cleaner element will cause excessive intake
restriction and a reduced air supply to the engine. For equivalent
restriction limits for lower speed, refer to Detroit Corporation
Engineering Bulletin No. 39, “Air Cleaner Systems for Detroit
Engines.” If the dry type air cleaner is equipped with an aspirator,
check for aspirator damage or clogging. Clean and repair as
necessary.
6. TURBOCHARGER: Inspect turbocharger mountings, air intake and
exhaust ducts for leaks. Check the oil inlet and outlet lines and
connections for leaks and for restrictions to oil flow. Check for
unusual vibration or noises. If excessive, remove the unit from
service and have cause corrected.
 An emission control service.
19
7. AFTERTREATMENT DEVICE (ATD): Under no operating conditions
should the exhaust back pressure ahead of the particulate filter
exceed 8.86” Hg (30kPa). At this level of back pressure, the Amber
Warning Lamp (AWL) will be illuminated and a SPN 3720 Code will
be set in the engine Motor Control Module (MCM). A clogged
Particulate filter element will restrict air flow through the engine.
Reference the Maintenance Service Charts in this booklet.
8. PARTICULATE FILTER: A “Check Engine Light” will illuminate when
ash requires removal. Reference the Maintenance Service Charts in
this booklet.
9. DEF PUMP FILTER: Reference the Maintenance Service Charts in
this booklet for required replacement.
10. VALVE LASH ADJUSTMENT: Reference the Maintenance Service
Charts in this booklet.
 An emission control service.
20
OWNER’S EMISSION CONTROL
MAINTENANCE SERVICE CHARTS
Short Haul Maintenance Intervals DD5, GHG17
Short Haul service applies to vehicles that annually travel up to 60,000 miles
(96,000 km), average between 10.1 and 11.9 miles per gallon and operate under
normal conditions. Examples of Short Haul service are: operation primarily in
cities and densely populated areas, local transport with infrequent freeway travel,
or a high percentage of stop-and-go travel.
Maintenance Intervals (Miles/Kilometers In Thousands)
Key
No.†
Maintenance
Services
45 mi
90 mi
135 mi
180 mi
225 mi
73 km
145 km
217 km
290 km
362 km
1500 hr
3000 hr
4500 hr
6000 hr
7500 hr
18 month
36 month
54 month
72 month
90 month
1
Lubricating Oil*
®
®
®
®
®
2
Lubricating Oil Filter*
®
®
®
®
®
3
Coolant*
4
Fuel Filters (frame and
engine)
5
Belts
I
I
I
I
®
Air System
I
I
I
I
I
Refer to DDC-SVC-BRO-0002 for information regarding coolant
service and maintenance intervals.
Every 72,000 km (45,000 miles) (1,500 hrs)
Air Cleaner
Refer to vehicle maintenance procedures.
Air Compressor
I
I
I
I
I
6
Exhaust System*
I
I
I
I
I
7
Aftertreatment Device
8
Diesel Particulate
Filter***
Inspect external hardware and connections every 6 months or at
oil change intervals.
A Check Engine Light will illuminate when ash requires removal.
Normal DPF ash clean interval is 306,000 to 362,000 km
(190,000 to 225,000 miles) (6300 to 7500 hrs)
Detroit DPF Cleaning Process (Liquid Cleaning)**
9
DEF Pump Filter
10
Valve Lash Adjustment
*Check daily
3 years or 483,000 km (300,000 miles) (10,000 hrs)**
Every 145,000 km (90,000 miles) (3,000 hrs)
MAINTENANCE OPERATIONS
® – Replace
I – Inspect, Correct
21
**Whichever comes first.
***Detroit highly recommends replacing the DPF with a Detroit genuine DPF to ensure
maximum replacement life.
Currently, only Detroit™ Fuel Filter/Water Separator & Davco 245 or Racor 6600 are the
only frame-mounted filtration systems compatible for Detroit™ Engines.
Refer to “Routine Preventive Maintenance” for a description of all items.
The maximum oil drain and fuel filter replacement intervals for the DD5/DD8
listed above are based on engines operating with ULSD fuel (below 15ppm) with
Detroit Fluids Specification (DFS) 93K218 approved oil. API CJ-4 or CI-4 PLUS
certified oil that is not DFS approved may be used at reduced drain intervals. The
intervals listed above should be considered as maximum and should not be
exceeded. All values are in miles, unless otherwise noted. For more details about
oil quality, analysis and drain intervals, refer to Detroit publication Lubricating Oil,
Fuel, and Filters, DDC-SVC-BRO-0001.
A list of approved Engine Lubricating Oils is available at www.DDCSN.com under
Literature>Lubricants/Fuels/Coolants > Detroit Fluids Specification (DFS) Engine
Oil Approved List.
A list of approved Engine Coolants is available at www.DDCSN.com under
Literature > Lubricants/Fluids/Coolants > Approved Coolant list.
22
Long Haul Maintenance Intervals DD5, GHG17
Long Haul service (over-the-road transport) applies to vehicles that annually
travel more than 60,000 miles (96,000 km) and average greater than 12.0 miles
per gallon with minimal city stop-and-go operation. Examples of Long Haul
service are: regional delivery that is mostly freeway mileage, interstate transport,
and any road operation with high annual mileage.
Maintenance Intervals (Miles/Kilometers In Thousands)
Key
No.†
Maintenance
Services
1
Lubricating Oil*
2
Lubricating Oil Filter*
3
Coolant*
4
Fuel Filters (frame and
engine)
5
Belts
I
I
I
I
®
Air System
I
I
I
I
I
50 mi
100 mi
150 mi
200 mi
250 mi
80 km
161 km
241 km
322 km
402 km
®
®
®
®
®
®
®
®
®
®
Refer to DDC-SVC-BRO-0002 for information regarding coolant
service and maintenance intervals.
Every 80,450 km (50,000 miles) (1,700 hrs)
Air Cleaner
Refer to vehicle maintenance procedures.
Air Compressor
I
I
I
I
I
6
Exhaust System*
I
I
I
I
I
7
Aftertreatment Device
8
Diesel Particulate
Filter***
Inspect external hardware and connections every 6 months or at
oil change intervals.
A Check Engine Light will illuminate when ash requires removal.
Normal DPF ash clean interval is approximately 362,000 km
(225,000 miles) (7,500 hrs)
Detroit DPF Cleaning Process (Liquid Cleaning)**
9
DEF Pump Filter
10
Valve Lash Adjustment
*Check daily
3 years or 483,000 km (300,000 miles) (10,000 hrs)**
Every 160,900 km (100,000 miles) (3,300 hrs)
MAINTENANCE OPERATIONS
® – Replace
I – Inspect, Correct
**Whichever comes first.
***Detroit highly recommends replacing the DPF with a Detroit genuine DPF to ensure
maximum replacement life.
Currently, only Detroit™ Fuel Filter/Water Separator & Davco 245 or Racor 6600 are the
only frame-mounted filtration systems compatible for Detroit™ Engines.
Refer to “Routine Preventive Maintenance” for a description of all items.
23
The maximum oil drain and fuel filter replacement intervals for the DD5/DD8
listed above are based on engines operating with ULSD fuel (below 15ppm) with
Detroit Fluids Specification (DFS) 93K218 approved oil. API CJ-4 or CI-4 PLUS
certified oil that is not DFS approved may be used at reduced drain intervals. The
intervals listed above should be considered as maximum and should not be
exceeded. All values are in miles, unless otherwise noted. For more details about
oil quality, analysis and drain intervals, refer to Detroit publication Lubricating Oil,
Fuel, and Filters, DDC-SVC-BRO-0001.
A list of approved Engine Lubricating Oils is available at www.DDCSN.com under
Literature>Lubricants/Fuels/Coolants > Detroit Fluids Specification (DFS) Engine
Oil Approved List.
A list of approved Engine Coolants is available at www.DDCSN.com under
Literature > Lubricants/Fluids/Coolants > Approved Coolant list.
24
Severe Service Maintenance Intervals DD5, GHG17
Severe service applies to vehicles that average below 10.0 miles per gallon or
that operate under severe conditions. Examples of Severe Service are: idle time
over 40%, load factor over 55%, operation on extremely poor roads or under
heavy dust accumulation; constant exposure to extreme hot, cold, salt-air, or
other extreme climates; frequent short-distance travel; construction-site
operation; or farm operation. Only one of these conditions needs be met to
categorize an application as Severe Service.
Maintenance Intervals (Miles/Kilometers In Thousands)
Key
No.†
Maintenance
Services
1
Lubricating Oil*
2
Lubricating Oil Filter*
3
Coolant*
4
Fuel Filters (frame and
engine)
5
Belts
I
I
I
I
®
Air System
I
I
I
I
I
35 mi
70 mi
105 mi
140 mi
175 mi
56 km
113 km
170 km
225 km
282 km
®
®
®
®
®
®
®
®
®
®
Refer to DDC-SVC-BRO-0002 for information regarding coolant
service and maintenance intervals.
Every 56,000 km (35,000 miles) (1,200 hrs)
Air Cleaner
Refer to vehicle maintenance procedures.
Air Compressor
I
I
I
I
I
6
Exhaust System*
I
I
I
I
I
7
Aftertreatment Device
8
Diesel Particulate
Filter***
Inspect external hardware and connections every 6 months or at
oil change intervals.
A Check Engine Light will illuminate when ash requires removal.
Normal DPF ash clean interval is less than 306,000 km
(190,000 miles) (6,300 hrs)
Detroit DPF Cleaning Process (Liquid Cleaning)**
9
DEF Pump Filter
10
Valve Lash Adjustment
*Check daily
3 years or 483,000 km (300,000 miles) (10,000 hours)**
Every 113,000 km (70,000 miles) (2,300 hrs)
MAINTENANCE OPERATIONS
® – Replace
I – Inspect, Correct
25
**Whichever comes first.
***Detroit highly recommends replacing the DPF with a Detroit genuine DPF to ensure
maximum replacement life.
Currently, only Detroit™ Fuel Filter/Water Separator & Davco 245 or Racor 6600 are the
only frame-mounted filtration systems compatible for Detroit™ Engines.
Refer to “Routine Preventive Maintenance” for a description of all items.
The maximum oil drain and fuel filter replacement intervals for the DD5/DD8
listed above are based on engines operating with ULSD fuel (below 15ppm) with
Detroit Fluids Specification (DFS) 93K218 approved oil. API CJ-4 or CI-4 PLUS
certified oil that is not DFS approved may be used at reduced drain intervals. The
intervals listed above should be considered as maximum and should not be
exceeded. All values are in miles, unless otherwise noted. For more details about
oil quality, analysis and drain intervals, refer to Detroit publication Lubricating Oil,
Fuel, and Filters, DDC-SVC-BRO-0001.
A list of approved Engine Lubricating Oils is available at www.DDCSN.com under
Literature>Lubricants/Fuels/Coolants > Detroit Fluids Specification (DFS) Engine
Oil Approved List.
A list of approved Engine Coolants is available at www.DDCSN.com under
Literature > Lubricants/Fluids/Coolants > Approved Coolant list.
26
LUBRICATING OIL ANALYSIS – WARNING VALULES
A fuel dilution exceeding 7% by volume indicates an immediate need for an oil
change and corrective maintenance action. Fuel dilution can be confirmed by
ASTM D3524 test procedure performed by oil suppliers or independent
laboratories.
In addition to the above considerations, the oil drain interval for Detroit Engines
has been exceeded if:
Single Sample Used-Oil Analysis Warning Limits
Characteristics
Viscosity at 100 °C,
cSt, Min
Viscosity at 100 °C,
cSt, Min
ASTM or Other
Methods
Conditions
Measured
D 445 DIN 51562
Engine & Oil
D 445 DIN 51562
Engine & Oil
DD13, DD15, DD16
12.5 SAE 15W-40 / 9.3 SAE
10W-30/5W-30
21.9 SAE 15W-40 / 12.5 SAE
10W-30/5W-30
Engine
4.5†
Combustion
Total Base No., Min D4739
Oil
1/3 New or 3.0 mg KOH/g
Total Base No., Min D2896 ISO 3717
Oil
1/3 New or 3.0 mg KOH/g
Glycol, Max
D2982 DIN 51375 Engine
Negative
Water, Max
E203
Engine
0.3%
Fuel Dilution, Max
D3524
Engine
7%
Fe, Max ‡
D5185
Engine Wear
200 ppm
Al Max‡
D5185
Engine Wear
50 ppm
Si Max‡
D5185
Engine Wear
50 ppm
Cu, Max§
D5185
Engine Wear
50 ppm
Pb, Max‡
D5185
Engine Wear
10 ppm
Engine Coolant
Na, Max ‡
D5185
100 ppm
Leak
Engine Coolant
K, Max §
D5185
150 ppm
Leak
* Infrared spectroscopy (ASTM E 168/DIN 51452) may also be used, provided it is calibrated to be
equivalent to the TGA method.
† With Detroit Fluids Specification approved oils.
‡ These are general limits. Wear metal limits must be determined for specific application and oil
used.
§ Results may exceed limits during engine break-in period; see Refer to section "Oil Analysis
During Engine Break-In Period" for more information.
NOTE: These limits are intended as guidance when a single oil sample is tested and are based on
the normal oil drain intervals listed in Table "Maximum Oil Drain and Filter Change for Series 60,
MBE 4000, DD13, DD15, and DD16 using Detroit Fluids Specification 93K218 Approved Oils with
ULSD Fuel." Actual limits are dependent on engine, application, drain interval and oil type.
Soot, %*
TGA (E1131)
27
Biodiesel General Recommendations and Guidelines
Detroit™ supports biodiesel as a renewable fuel. Biodiesel fuels are mono alkali
esters of long chain fatty acids commonly referred to as Fatty Acid Methyl Esters
(FAME) and are derived from renewable resources through a chemical process
called transesterification. Detroit™ approves the use of biodiesel fuel blends as
follows:
• DD Family of Engines - Biodiesel blends up to 5% are allowed
Detroit™ is responsible for the materials and workmanship of its engines.
Failures attributed to the use of fuels which do not meet industry standards are
not the fault of Detroit and will not be covered by Detroit product warranty. While
Detroit supports the use of B5, the use of unacceptable quality fuel that does not
meet industry standards can result in warranty evocation.
Note: Biodiesel fuels can decrease the life of fuel filters and degrade their water
coalescing ability. It is Detroit’s recommendation that fuel filter maintenance
intervals be reduced by 50% if fuels with greater than 5% biodiesel are used in
the engine 50% of the time or more.
28
POLICY ON OWNER SERVICE
MAINTENANCE SERVICES
Proper maintenance and care of the engine will help achieve lower overall
operating costs. Use of recommended fuels and lubricants and regular
maintenance performed by competent service personnel will help avoid
conditions arising from neglect which are not covered by Detroit new product
warranties. The maintenance services described in the applicable Operator’s
Guide should be performed at the time and/or mileage intervals stated, by an
Authorized Detroit Service Outlet or any qualified service outlet.
PRODUCTION CHANGE
Detroit reserves the right to make change(s) in design or add improvement(s) on
the products at any time without incurring any obligations to install same on
products previously purchased. Authorized Service Outlets reserve a similar
right.
WARRANTY REPAIR ORDER
For the owner’s records, the Authorized Service Outlet will provide a copy of the
warranty repair order listing all warranty repairs performed.
29
FUEL ADDITIVES
Detroit™ engines are designed to operate satisfactorily on a wide range of diesel
fuels. The regular use of aftermarket fuel additives is not required or
recommended due to potential fuel injector system or engine damage. Our
experience has been that such additives increase operating costs without
providing benefit. Aftermarket fuel additive supplements available at most retail
stores are intended to be added to the fuel by the customer. These include a
variety of independently marketed products which claim to be:
• Cold Flow Improvers (prevents fuel jelling). Lower CFPP (help prevent fuel
filter plugging)
• Biocide
• Fuel injection system deposit cleaners or removers
• Oxidative stability
• Cetane Improvers (booster)
• Emission Control Additives
• Fuel Economy
• Smoke Suppressants
• Detergents
• Combustion Improvers
• Icing preventers
Detroit™ recognizes some of the above listed additives may be beneficial in
addressing temporary fuel quality issues, but they should not replace proper fuel
selection and handling as described in the above sections of the brochure.
Should a customer decide that a supplemental additive is temporarily required;
the following is intended to provide guidance to the customer in selecting and
additive partner, evaluating potential safety hazards and deleterious engine
effects.
• Choose a fuel additive company with strong technical support both in both the
field and laboratory. Fuel additive companies should be able to test your fuel
and show that it is deficient in some way and be able to demonstrate that their
product fixes the finding (s). Companies such as Afton, Infineum, Innospec,
and Lubrizol may be considered. Alternately, choose an additive supplier that
works closely with these companies.
• Review a Material Safety Data Sheet (MSDS) or a Technical Product Bulletin
carefully for special handling instructions and hazardous material content.
• Get a detailed compositional analysis from the supplier. Ash forming metallic
elements and corrosive elements must not be present. Additives containing
calcium, barium, zinc, phosphorous, sodium, magnesium, iron, copper, and
manganese are known to cause combustion ash deposits that can foul fuel
injectors and create deposits which may adversely affect cylinder life.
Halogenated compounds containing chloride, fluoride, and bromide are
corrosive, as are some sulfur containing compounds. Avoid the use of
30
•
•
•
•
additives with these components. Also, avoid language that says all in one
products.
Be sure to ask your additive supplier to explain the proper handling, mixing,
and storage of the additive(s). Be sure to follow all recommendations made by
the additive supplier. Improper mixing and storage can negatively affect the
performance characteristics of any additive.
Many additives act as surfactants; evaluate the effect of water separation
characteristics on the fuel in combination with the additive. Refer to Table
"Diesel Fuel Specifications" for performance requirements.
Many commercial diesel fuels today contain performance additives, particularly
those marketed as premium diesel fuel. Any supplemental additive being
considered must be compatible with the fuel it is to be used in. Evaluate a
mixture containing twice the recommended concentration of additive for
compatibility to represent an over dosage condition, using the tests listed in
Table "Diesel Fuel Specifications".
Conduct performance evaluation of a fuel supplemental additive in customer
equipment for a minimum of six months. Testing should be a side-by-side
comparison with and without the additive to verify performance claims.
Testimonials do not guarantee similar performance in all applications.
The use of supplemental fuel additives does not necessarily void the engine
warranty. However, warranty and repair expenses which are determined, by
Detroit Diesel or its representative, to have resulted from a fuel additive will not
be covered. Accompany these products with performance data supporting their
merit as well as the manufacturer's warranty policy.
Detroit™ will not test or verify the performance of any aftermarket additives. It will
not accept responsibility for the use, selection, or hazards relating to the use of
such products.
WATER CONTAMINATION
• Water in diesel fuel leads to storage tank corrosions especially if it shows high
alkalinity properties due to salt (such as Sodium),or if acidic properties arise
from low molecular weight acids (such as formic and acetic acid)
contamination. It also promotes microbial growth at the water fuel interface
(emulsions) if the fuel contains detergent additives. Good fuel handling
practices including bulk tank filtration, regularly removing the water from the
bottom of the storage tank and regular tank cleaning is the best practice to
prevent any type of contaminations.
• The presence of sediment in fuel storage tank could cause filter plugging
problems and the obstruction of fuel into the engine fuel injection systems.
• Sample water bottoms every six months (including microbial growth)
• Change filters every 3-6 months
• Recommended cleaning intervals for fuel tanks are every 2 to 5 years or as
needed
Some fuel additives claim temporary benefit when fuel is contaminated with
water. They are not intended to replace good fuel handling practices.
Supplemental fuel additives designed to disperse, emulsify or carry the water
through the fuel system should not be used, as they can disable or significantly
31
reduce the efficiency of fuel/water separators, resulting in fuel system corrosion
and deposits. Since many fuel additives act as surfactants, their effect on the
efficiency of fuel/water separators should be evaluated by ASTM D7261 test
method, which is a quick measurement of roughly how much water passes
through a coalescing filter in a single pass. Where water contamination is a
concern, equip the fuel system with a fuel/water separator and service it
regularly.
MICROBIAL CONTAMINATION.
Diesel fuel at the refinery location is mostly tolerant to microbial organisms
(bacteria and fungi) because of the heating process applied during the production
process. The problem with microbial contaminations arises as the fuel is released
through the pipeline and reaches to terminals, retail stores and storage tanks.
The production of ULSD via hydro treating process has created some
undesirable consequences to the diesel fuel supply chain. The following are
some of the major factors contributing to the problems.
• ULSD fuel holds less water (more non-dissolved water). This event has made
more free water at the bottom of the tank which allows microbial growth more
favorable in the fuel.
• Reduction in aromatics content (aromatics were believed to act as effective
biocide.)
• Reduction in sulfur (500-ppm to 15-ppm) has created more potential microbial
growth. Again, Sulfur was believed to act as effective and potent biocide in the
fuel tanks.
• Contaminants such as salts (sodium), organic acid and soaps can now reside
at the bottom layer of the fuel (water) which potentially propagate the growth
and reproduction of microorganism. The acidic or basic nature of the water
layer drastically increases storage tank corrosion.
These undesirable and observable facts can cause several problems. The
obvious relationship between microorganisms and performance is fuel filter
plugging. The bio-slime (green-brown) can coat the filter and can eventually lead
to fuel filter life reduction and fuel starvation.
In marine and other environments where microbe growth is a problem, a biocide
may be used. Microbial activity may be confirmed with commercially available
test kits. When checking for microbial activity, collect fuel samples from the
bottom of the fuel tank. Follow the manufacturer's instructions for treatment.
Avoid the use of biocides containing chlorine, bromine, or fluorine compounds,
since these may cause fuel system corrosion.
32
FUEL ADDITIVES THAT ARE NOT ALLOWED
The following fuel additives are NOT allowed:
CAUTION:
USED ENGINE OIL: To avoid injury to skin from contact with the
contaminants in used engine oil, wear protective gloves and apron.
• Used Lubricating Oil - Detroit™ specifically prohibits the use of drained
lubricating oil in diesel fuel. Used lubricating oil contains combustion acids and
particulate materials, which erode injector components, resulting in loss of
power and increased exhaust emissions. In addition, the use of drained
lubricating oil will increase maintenance requirements due to filter plugging and
combustion deposits. Refer to section "Waste Oil Disposal and Re-Refined
Oils" for recommendations on proper used oil disposal.
• Gasoline - The addition of gasoline to diesel fuel will create a serious fire
hazard. The presence of gasoline in diesel fuel will reduce the fuel cetane
number and increase combustion temperatures.
• Ethanol - The addition of ethanol to diesel fuel will create a serious fire hazard.
The presence of ethanol in diesel fuel will reduce the fuel cetane number and
increase combustion temperatures. Drain and clean tanks that contain such
mixtures as soon as possible. Detroit™ will not be responsible for any
detrimental effects which it determines resulted from the use of used
lubricating oil, gasoline, or ethanol in diesel fuel.
OWNER’S WARRANTY RESPONSIBILITIES:
• Conduct performance evaluation of a fuel supplemental additive in customer
equipment for a minimum of six months. Testing should be a side-by- side
comparison with and without the additive to verify performance claims.
Testimonials do not guarantee similar performance in all applications.
Supplemental fuel additives are not recommended due to potential injector
system or engine damage. Our experience has been that such additives increase
operating costs without providing benefit. The use of supplemental fuel additives
does not necessarily void the engine warranty. However, repair expenses which
result from fuel system or engine component malfunctions or damage attributed
to their use will not be covered. Accompany these products with performance
data supporting their merit as well as the manufacturer’s warranty policy. Detroit
Diesel will not test or verify the performance of any supplemental additives and
will not accept responsibility for use, selection, or hazards relating to the use of
such products.
33
CUSTOMER ASSISTANCE PROCEDURE
Detroit has established a three-step procedure which customers should follow
when experiencing a problem with any Detroit product or Part. Detroit fully
realizes that ultimately the customer’s concerns will be resolved at the
Distributor/Dealer level and therefore encourages customers to follow the
procedure outlined below:
Step One
Customers should discuss the problem with member(s) of management from the
Authorized Service Outlet. Frequently, complaints are the result of a breakdown
in communication and can quickly be resolved by a member of management. If
they have already discussed the problem with the Distributor or Dealer’s Sales or
Service Manager, they should contact the General Manager.
Step Two
When it appears that your problem cannot readily be resolved at the
Distributor/Dealer level without additional assistance, the Detroit Customer
Support Center (CSC) should be contacted at 1-800-445-1980.
The information provided to the CSC will be forwarded to the appropriate
Regional Product Support Manager. The customer will then be assisted by a
member of the Regional Product Support Manager’s staff, depending on the
nature of his/her problem.
Prior to contacting the CSC the customer should have the following
information available:
 Name and location of Authorized Service Outlet
 Type, make and Vehicle Identification Number of equipment
 Engine model and serial number
 Engine delivery date and accumulated miles/kilometers of hours or operation
 Nature of problem
 Chronological summary of the engine’s repair history
Step Three
If you are still not satisfied, present the entire matter in writing or by phone to:
Warranty Manager
Detroit
13400 Outer Drive, West
Detroit, Michigan 48239-4001
Phone: (313) 592-5000
Fax: (313) 592-5888
Website: www.demanddetroit.com
34
MAINTENANCE RECORD LOG
DATE
KILOMETERS/MILES
SERVICE PERFORMED
35
MAINTENANCE RECORD (continued)
DATE
KILOMETERS/MILES
SERVICE PERFORMED
36
MAINTENANCE RECORD (continued)
DATE
KILOMETERS/MILES
SERVICE PERFORMED
37
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