Quick Reference
TRACcess® eKEY®
Quick Reference
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Copyright
© 2013 United Technologies Corporation. All rights
reserved.
10103338P1, Rev A, March 2013
Disclaimer
The information in this document is subject to
change without notice. UTC Fire & Security
Americas Corporation, Inc. (“UTCFS”) assumes
no responsibility for inaccuracies or omissions and
specifically disclaims any liabilities, losses, or risks,
personal or otherwise, incurred as a consequence,
directly or indirectly, of the use or application of
any of the contents of this document. For the latest
documentation, contact Supra or visit us online at
www.traccessmanager.com.
This publication may contain examples of screen
captures and reports used in daily operations.
Examples may include fictitious names of individuals
and companies. Any similarity to names and
address of actual businesses or persons is entirely
coincidental.
Trademarks and
patents
Supra and eKEY are registered trademarks of UTC
Fire & Security Americas Corporation Inc. Android
is a trademark of Google Inc. BlackBerry is a
registered trademark of Research in Motion (RIM).
Bluetooth is a registered trademark of Bluetooth SIG.
iPhone is a trademark of Apple, Inc., registered in the
U.S. and other countries.
Other trade names used in this document may
be trademarks or registered trademarks of the
manufacturers or vendors of the respective products.
Intended use
Use this product only for the purpose it was designed
for. For the latest product information, contact Supra
or visit us online at www.traccessmanager.com.
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Table of Contents
Overview........................................................................................1
Requirements................................................................................1
Install TRACcess eKEY Software.................................................1
Authorize eKEY..............................................................................2
Settings..........................................................................................2
Update Key.....................................................................................3
Manual Update...............................................................................4
Access Code..................................................................................4
Open a TRACcess Device.............................................................5
Job Note.........................................................................................5
Leave Site.......................................................................................5
Last Access....................................................................................6
Device History...............................................................................6
Install..............................................................................................6
About TRACcess eKEY.................................................................7
Help Screens..................................................................................7
1
Overview
The TRACcess eKEY software allows you to use your Android™, Apple,
or BlackBerry® smartphone or tablet to access TRACcess devices. To
find a complete list of compatible phones and tablets visit our webpage
at http://www.supraekey.com. Communication between the phone/tablet
and TRACcess device takes place using a Bluetooth® signal.
The TRACcess eKEY software allows you to:
• Open a TRACcess Bluetooth device
• Enter a job note
• Update TRACcess eKEY to receive device access permissions
• Read a TRACcess device to view its access history
• View a TRACcess device’s recent activity
• Assign a site ID to a TRACcess device
The TRACcess eKEY software connects regularly to the Supra
network using your cellular Internet service. During the connection, the
TRACcess eKEY software uploads access records to the Supra network
and downloads TRACcess device access permissions.
Requirements
•
Smartphone or tablet with Android OS 2.1 or greater, Apple iOS
4 or greater, or BlackBerry OS 4.5 or greater
•
Data plan on smartphone or tablet through cellular provider;
unlimited data plan recommended
Note: Data usage is approximately 15 kilobytes for each device access and between 15 and 800 kilobytes for the daily eSYNC depending on the number of device permissions (1 to 20,000).
Install TRACcess eKEY Software
The TRACcess eKEY software is installed using the Google Play, Play
Store, or Market for Android, the App World™ for BlackBerry, and App
Store for Apple.
To install the TRACcess eKEY software on your phone or tablet:
1. Open the Google Play, Play Store or Market for Android, App
World™ for BlackBerry, and App Store for Apple.
2. Search for TRACcess eKEY.
3. Follow the instructions to install the TRACcess eKEY software.
After installation is complete, the TRACcess eKEY icon is shown in the
list of applications on your phone or tablet.
2
Authorize eKEY
You must first authorize the eKEY software.
Note: You’ll need your 30-digit Authorization code, obtained from your
system administrator.
To authorize your TRACcess eKEY software:
1. Select the TRACcess eKEY icon to open the TRACcess eKEY
application.
2. Select Activate eKEY.
3. After the on-screen prompts, enter your 30-digit Authorization
code.
4. Select Authorize. Your device will automatically connect and
authorize and update the TRACcess eKEY software.
In some cases your administrator will give you a separate DNS address.
If required, follow the steps below to enter your specific eKEY server
address.
1. Enter the eKEY server address and press Continue. If you
mistype, repeat this step.
2. Select Authorize.
Settings
The Settings feature allows you to control what features are active on
your eKEY application. The TRACcess eKEY software allows you to enable and disable various settings. You can turn the features on or off
by checking or unchecking the boxes and then press Save.
•
Automatic Key Update - When opened, TRACcess eKEY
application will attempt to update each night. To help ensure your
key is always updated, it is recommended this option be enabled.
•
Location Tracking - When enabled, the GPS coordinates of
the TRACcess eKEY at the time of access are sent to the server
along with the date and time of the access.
•
Audio Feedback - When enabled, TRACcess eKEY will provide
audio tones during device communications and other events.
Disabling the audio feedback in the TRACcess eKEY software
does not affect other phone or tablet applications.
3
•
Vibrate Feedback - When enabled, TRACcess eKEY will vibrate
during device communications and other events. Disabling the
vibrate feedback in the TRACcess eKEY software does not affect
other phone or tablet applications.
•
Enable Install - When enabled, the Install icon is displayed on
the TRACcess eKEY Home screen.
•
Job Notes Required - When enabled, the Job Notes screen
displays after accessing a TRACcess device.
To enable or disable a setting in the TRACcess eKEY software:
1. Select the TRACcess eKEY icon to open the TRACcess eKEY
application.
2. On Androids and Apple products, select the Settings icon. On
the BlackBerry, press the Menu button and then select Settings.
3. Select a setting to enable or disable it.
4. On Androids and Apple products, select the Save button to save
your changes. On the BlackBerry, press the Menu button and
then select Save.
Update Key
Updating the TRACcess eKEY software downloads permissions for
devices will allow you to use the application on your phone or tablet.
The TRACcess eKEY software automatically updates each night by
connecting to the Supra network using your phone or tablet’s Internet or
WiFi service. In order for an update to occur, your phone or tablet needs
to be turned on and in cell or WiFi coverage.
You can see if your TRACcess eKEY software is updated or expired
when you open the TRACcess eKEY application. On an Android or
Apple device, the Update icon shows a red X through the icon when the
TRACcess eKEY software is expired. On a BlackBerry device, the key
expired icon shows in the upper right corner of the home screen.
If your TRACcess eKEY software did not update because the automatic
update was turned off in your TRACcess eKEY software or your phone or
tablet was turned off or out of cell coverage during the automatic nightly
update, the next time you open the TRACcess eKEY application, it will
check for cell coverage and attempt to update.
4
Manual Update
A manual update allows you to manually update the TRACcess eKEY
software either by doing a wireless update or by entering an emergency
update code.
If your eKEY software is expired and you are in cell coverage, you can
do a wireless manual update:
1. Select the TRACcess eKEY icon to open the TRACcess eKEY
application.
2. On Androids and Apple products, select the Update Key icon.
On a BlackBerry, press the Menu button and select Update Key.
3. Select Wireless Update to do a wireless manual update.
If your eKEY software is expired and you are out of cell coverage, you can
manually update by obtaining and entering an emergency update code.
To obtain an update code from TRACcess voice:
1. Call TRACcess voice at 1-888-968-4032.
2. When prompted, enter your TRACcess eKEY serial number and
PIN code into the phone, followed by the # sign.
3. Press 1 on the phone for an update code.
To enter the emergency update code into the eKEY software:
1. Select the TRACcess eKEY icon to open the TRACcess eKEY
application.
2. On Android and Apple products, select the Settings button and
select Emergency Update. On a BlackBerry, press the Menu
button and select Emergency Update.
3. Enter the update code.
4. Select Update Key button for Androids and Apple products. On
a BlackBerry press the trackpad.
The number of consecutive emergency update codes you can get is
limited. Once you reach your update code limit, your eKEY software must
do a wireless update before you can obtain any additional update codes.
Access Code
If you need temporary access to a device, you may need to obtain an access code from the TRACcess voice system or your system administrator. If an access code is needed, enter your PIN code followed
by the access code.
5
Open a TRACcess Device
To open a TRACcess device:
1. Select the TRACcess eKEY icon to open the TRACcess eKEY
application.
2. Select Open Device.
3. Enter your PIN code.
4. If the device requires an access code, enter the access code.
5. If you have an Android or Apple product, select Begin.
Tip: On some Android phones and tablets, you will need to tap on the
Bluetooth icon and drag the pairing alert down the first time you
access a TRACcess device so you can accept the pairing and
enter the 0000 passcode.
6. Turn on the TRACcess device.
7. Upon success, the device may be opened.
Your phone or tablet connects to the network and sends the showing
information immediately after you open the device.
Job Note
A Job Note alert screen is displayed after the device is opened if job
notes are turned on in your TRACcess eKEY settings.
This gives you an opportunity to provide feedback about the most recent
site visit to the site administrator.
If you select Later, you can return to the Job Note from the Home screen
and enter the job note later. You can only enter a job note for the most
recent device access.
After entering and saving the job note, a record of the device access and
the job note are immediately sent to the server.
Leave Site
Each time a TRACcess device is accessed, it records the date and time
of the access and the key holder’s name, key serial number, and office
phone number. Select the Leave Site icon when you leave the site.
6
Last Access
When a TRACcess device is accessed, the three (3) most recent access
events are delivered to the phone or tablet and can be viewed at any
time.
To view recent activity:
1. Select the TRACcess eKEY icon to open the TRACcess eKEY
application.
2. Select Device Last 3.
3. The most recent three (3) access events are displayed.
4. Select an activity event to view detailed information.
5. Select the phone number to call the key holder.
Device History
You can read the activity stored in a device and view it on your phone
or tablet. The activity in the device is read and delivered to your phone
or tablet and the number of activity events is displayed. You’ll need the
device code, obtained from your system administrator.
To read a TRACcess device:
1. Select the TRACcess eKEY icon to open the TRACcess eKEY
application.
2. Select Device History.
3. Enter the device code.
4. Select Begin.
5. Turn on the TRACcess device.
6. Select an activity event to view detailed information.
7. Select the phone number to call the key holder.
Install
The Install feature allows you to assign the site ID to a TRACcess device
after the device has been installed. The device code is required to use
the install feature.
7
To release the shackle:
1. Select the TRACcess eKEY icon to open the TRACcess eKEY
application.
2. Select Release Shackle.
3. Enter the device code.
4. Select Begin.
5. Support the keybox and press down on the shackle to release.
To assign a site ID to a device:
1. Select the TRACcess eKEY icon to open the TRACcess eKEY
application.
2. On Androids and Apple products, select the Install icon. On the
BlackBerry phone or tablet, press the Menu button and then
select Install.
3. Enter the device code.
4. On Androids and Apple products, select Begin.
5. Turn on the TRACcess device.
6. Select Done.
7. Select Assign.
8. Enter the Site ID.
9. On Androids and Apple products, select the Save button to save
your changes. On the BlackBerry, press the Menu button and
then select Save.
The phone or tablet connects to the network and sends the site ID
assignment to the network.
About TRACcess eKEY
The About icon in the TRACcess eKEY software displays information
about your TRACcess eKEY including your key serial number. There is a
link you can click on to display comprehensive user instructions.
Help Screens
Several screens throughout the eKEY software have an “i” shown in the
upper right corner. Click the “i” icon for additional information.
Additional helpful information can be found at the TRACcess Manager
website at http://www.traccessmanager.com
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