Mac User Guide
Chapter Title
Time Warner Cable
Business Class Online Backup
Mac User Guide
Version 2.1.1
Table of Contents
Table of Contents .................................................................................................................................2
Chapter 1: About This Guide ...............................................................................................................3
Chapter 2: Getting Started ...................................................................................................................4
Installing Online Backup ....................................................................................................................................................... 4
Tips on Backing Up Files .................................................................................................................................................... 8
Chapter 3: Using the Online Backup Client .....................................................................................10
Summary Tab ..................................................................................................................................................................... 10
Files & Folders Tab ............................................................................................................................................................ 12
Creating Custom Backup Sets ...........................................................................................................................................
14 ͘
.
Using Backup Sets .............................................................................................................................. ..............................
15
.
Editing Backup Sets ........................................................................................................................................................... 16
Options Tab ........................................................................................................................................................................ 17
Backup History .................................................................................................................................................................... 20
Chapter 4: Restoring Files ................................................................................................................. 21
Restoring Files Overview .................................................................................................................................................... 21
Replacing a Computer ........................................................................................................................................................ 22
Restoring with Online Backup Client ................................................................................................................................... 24
Restoring Files from the Web ............................................................................................................................................. 24
Chapter 5: Online Backup User Portal ..............................................................................................31
Accessing Account Online .................................................................................................................................................. 31
Resetting Password ........................................................................................................................................................... 31
Chapter 6: Uninstalling Online Backup ............................................................................................32
Time Warner Cable Business Class is a trademark of Time Warner Inc. Used under license. ©2011 Time Warner Cable. All rights reserved.
All other trademarks are the property of their respective owners.
Business Class Online Backup: Mac User Guide (OLB_MACUG-0411)
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Table of Contents
Chapter 1: About This Guide
Time Warner Cable Business Class Online Backup provides remote backup services for computers and servers. Your files
are automatically backed up to a secure, off-site data center so that you can easily recover files that get damaged or lost.
Backed up files are protected at all times – files are encrypted before they are sent over the Internet, while they are being
sent over the Internet, and when they are stored in the data center.
Online Backup is easy to set up. You simply download and install the Online Backup client software on to your computer.
Online Backup works in the background. By default, it goes to sleep whenever the computer is in use so that the computer
and the network connection are not slowed down. You have the flexibility to customize how the software works – selecting
when and how often backups occur, which files to backup, allocation of bandwidth, and other settings.
This guide provides instructions on how you can use the Online Backup Mac client to back up and restore files on Mac
computers.
Time Warner Cable Business Class is a trademark of Time Warner Inc. Used under license. ©2011 Time Warner Cable. All rights reserved.
All other trademarks are the property of their respective owners.
Business Class Online Backup: Mac User Guide (OLB_MACUG-0411)
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Table of Contents
C
Chapte
er 2: Gettin
G
g Starrted
To get started with Online Ba
ackup, you will need to follow these steps:
1.
Receive Online Bac
ckup welcome email
e
from you
ur company adm
ministrator.
2.
Down
nload the Online Backup clien
nt software by clicking
c
on the download link in the email.
3.
Installl the software on
o your compu
uter and activatte it by entering
g the license ke
ey provided in the
t email.
The following topics
t
are discu
ussed in this ch
hapter:
…
Installling Online Bac
ckup
…
Tips on
o Backing Up Files
Installing Online
O
Bac
ckup
Downloadin
ng & Installing Online Ba
ackup Softwa
are
You will re
eceive a welcome email once
e your companyy administratorr creates an On
nline Backup acccount for you. If you do
not have this
t
email, plea
ase contact you
ur company On
nline Backup ad
dministrator.
1.
Click on the Online Backup client download
d
link provided
p
in you
ur welcome em
mail.
2.
After the file is down
nloaded to your computer, the
e Online Backu
up installer icon
n will appear on
n your desktop. Double
o it to open th
he Online Backkup installation window.
click on
Figure
e 1: Online Backu
up installation ico
on
3.
Click on the Online Backup Installe
er icon.
Figure
e 2: Online Backu
up installation window
Time Warner Ca
able Business Cllass is a tradema
ark of Time Warn
ner Inc. Used und
der license. ©2011 Time Warner Cable. All rightss reserved.
All other trademarks are the prop
perty of their resp
pective owners.
Business Class Online Backu
up: Mac User Guide
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(OLB_MA
ACUG-0411)
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Table of Contents
Chapter 2: Ge
etting Started
4.
Click Continue and the Welcome screen will app
pear. Click Con
ntinue.
Figure
e 3: Welcome screen
5.
Read
d the Important Information pa
age, then click Continue.
6.
Read
d the License Agreement,
A
clickk Continue, th
hen click Agree
e.
7.
Click Continue. Online Backup will be installed to
t the root libra
ary folder of Sysstem Preferencces. Click Insta
all.
8.
Enterr your Mac’s ad
dministrator nam
me and passw
word, then click OK.
9.
After Online Backup
p is successfully installed, clicck Close to exitt the installation program.
Figure
e 4: Successful in
nstallation screen
n
Time Warner Ca
able Business Cllass is a tradema
ark of Time Warn
ner Inc. Used und
der license. ©2011 Time Warner Cable. All rightss reserved.
All other trademarks are the prop
perty of their resp
pective owners.
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up: Mac User Guide
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ACUG-0411)
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Chapter 2: Ge
etting Started
Activating Online
O
Backu
up
After you close the installation program
m, you will need
d to enter the liccense key thatt is provided in your Online Ba
ackup
welcome email.
e
NOTE: If you are backingg up multiple compputers, you will neeed a separate liceense key for each computer. Contacct your company
administratoor if you need moree license keys.
up:
To activatte Online Backu
1.
In the
e Email Addres
ss field, type th
he email addre
ess to which the
e license key was
w sent.
2.
In the
e Product Key field, enter the
e license key in
n your welcome
e email. Click Next.
N
Figure
e 5: Email and License Key scree
en
NOTE: Make sure the locck is open in the loower left corner soo you can enter infformation.
3.
In the
e Name field, ty
ype your name
e.
4.
In the
e Password fie
eld, type a passsword. Your pa
assword must be
b at least eigh
ht characters.
5.
In the
e Retype Pass
sword field, typ
pe your passwo
ord again. Clickk Next to finish setup.
Time Warner Ca
able Business Cllass is a tradema
ark of Time Warn
ner Inc. Used und
der license. ©2011 Time Warner Cable. All rightss reserved.
All other trademarks are the prop
perty of their resp
pective owners.
Business Class Online Backu
up: Mac User Guide
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(OLB_MA
ACUG-0411)
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Chapter 2: Ge
etting Started
Figure
e 6: Setup complete screen
Online Ba
ackup is now installed. Here are
a some imporrtant things to know
k
before yo
our first backup
p:
•
Your first backup might take a while depending on
o the amount of
o data and the
e speed of yourr Internet connection.
t next section
n, Tips on Bac
cking Up Files
s, for more deta
ails.
See the
•
You can
c continue to
o use your com
mputer while you
ur backup is ru
unning.
•
To acccess Online Backup, go to System
S
Prefere
ences.
Time Warner Ca
able Business Cllass is a tradema
ark of Time Warn
ner Inc. Used und
der license. ©2011 Time Warner Cable. All rightss reserved.
All other trademarks are the prop
perty of their resp
pective owners.
Business Class Online Backu
up: Mac User Guide
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(OLB_MA
ACUG-0411)
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Chapter 2: Getting Started
Tips on Backing Up Files
Selecting Files for Backup
Online Backup was designed to back up data files. It was not designed to back up system and application files.
Therefore, you can back up all files except for your operating system, application, or temporary Internet files such as:
disk images (.iso), virtual drives (.vmc, .vhd, .vmsn), system configuration and driver files (.sys) and application files
(.dll).
Determining Files for Backup
When determining which files should be backed up, you should include business-critical data that is difficult to replace or
crucial to the operation of your business should be included in your backup data set, including:
•
•
•
•
•
•
•
Proprietary documents
Spreadsheets
Contact lists
Financial records
Database files
Intellectual property
E-mail
Options for Selecting Files
Online Backup offers several options to select files for backup: manually select files or folders (see page 15), use default
backup sets (see page 16), or create custom backup sets (see page 17).
A fast and easy way to select files for backup is to use backup sets which groups files according to file type in specified
directories. Each time a new file of a type you have selected for backup is saved to your computer, Online Backup
automatically selects that file for all subsequent backups.
For example, selecting the Word Processing Documents backup set automatically backs up all Microsoft Word,
OpenOffice.org, WordPerfect, Adobe Acrobat, and text files on your computer under the My Documents and Desktop
folders. All subsequent files saved to your computer in these folders with the same file extensions are automatically
added to your backups.
You can edit the existing backup sets to fit your needs or create custom backup sets. For example, if you have a
computer aided design application that saves files with the extension .cad, you can create a custom backup set to find
and backup all files with the extension of .cad in the directories you specify.
Time Warner Cable Business Class is a trademark of Time Warner Inc. Used under license. ©2011 Time Warner Cable. All rights reserved.
All other trademarks are the property of their respective owners.
Business Class Online Backup: Mac User Guide (OLB_MACUG-0411)
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Chapter 2: Getting Started
Tips on Reducing Backup Time
The initial backup will take the longest time and may take several days or longer since all selected files will need to be
encrypted and sent to the Online Backup data center. A number of factors impact this initial backup time, including size
of files to be backed up, amount of bandwidth and computer usage devoted to Online Backup, and speed of your
Internet connection. For a typical system on a typical broadband line, and if you continue working on your computer
during the backup, Online Backup backs up data at the rate of about 2-4 GB per day. If left undisturbed on a fast
connection, however, you can back up over 9 GB in a single day.
After the initial backup, subsequent backups will be much faster. Online Backup performs differential backups so that it
only backs up the portions of your files that have changed since the last time they were backed up.
While your computer is being backed up, you can work on your computer. However, if you wish to speed up the time it
takes to complete the initial backup, you may want to consider the following options:
•
Only back up critical files initially. Add other files after the initial backup is completed.
•
Exclude files that are typically very large in size, such as videos, from the initial backup.
•
Change bandwidth and CPU settings used by Online Backup by going to the Options tab in the Online Backup
client (see page 20). Typically other Internet applications, such as email and web browser, receive priority in
bandwidth usage.
•
Keep your computer on overnight. You do not need to be logged into Windows for backup to occur. However, you
may need to adjust your Energy Saver preferences to prevent the computer from going into “sleep” mode for
uninterrupted backup.
File Version Availability
Online Backup stores versions for 30 days. This means that you can restore versions of files that have been backed up
within the past 30 days. After 30 days, the files will be deleted from the servers.
Due to the availability of versions for 30 days, there are certain implications when you delete, rename, or move files on
your computer.
•
Deleting a file: When you delete a file from your computer, the file is marked for deletion on the backup servers.
This file will no longer be backed up and Online Backup immediately releases the storage space used by this
particular file. However, since the file will be kept on the server for the next 30 days, the file is available for recovery
during this time period. After 30 days, the file will no longer be recoverable.
•
Renaming a file: When you rename a file that is being backed up, Online Backup treats it as a deletion of the old
file and the creation of a new file with the same content. If you need to restore the file, and the restore date is prior to
the renaming, the file uses the old name. After the date of renaming, the file uses the new name.
•
Moving a file: When you move a file from one location to another on your file system, Online Backup treats this in
the same manner as a renaming.
Time Warner Cable Business Class is a trademark of Time Warner Inc. Used under license. ©2011 Time Warner Cable. All rights reserved.
All other trademarks are the property of their respective owners.
Business Class Online Backup: Mac User Guide (OLB_MACUG-0411)
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Table of Contents
C
Chapte
er 3: Using
U
the Online
O
Backkup Client
With Online Ba
ackup for Mac, you can config
gure which filess and folders yo
ou want to back up, either by selecting the files
directly or usin
ng backup sets. In addition, yo
ou can configure Online Backkup settings such as how mucch bandwidth to
o use and
when to back up.
u For informa
ation on restoring files using the
t client, see Chapter
C
4.
The following topics
t
are discu
ussed in this ch
hapter:
…
Summ
mary Tab
…
Files & Folders Tab
…
Optio
ons Tab
…
Backu
up Status and HIstory
Summary Tab
The Summ
mary Tab show
ws backup status and informatiion such as the
e time of your la
ast backup, how
w many files you have
backed up
p and how muc
ch space you are using. It also
o gives you sevveral options such as backing
g up, restoring and
viewing yo
our backup histtory. To accesss this page, clicck on the Onlin
ne Backup icon in System Pre
eferences.
Figure
e 7: Summary tab
b
Time Warner Ca
able Business Cllass is a tradema
ark of Time Warn
ner Inc. Used und
der license. ©2011 Time Warner Cable. All rightss reserved.
All other trademarks are the prop
perty of their resp
pective owners.
Business Class Online Backu
up: Mac User Guide
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(OLB_MA
ACUG-0411)
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Chapter 3: Using the Online Backup Client
You can select the following options in the Summary Tab:
Option
Description
This switch determines whether Online Backup is on or off. In the ON position, backups occur as
scheduled.
In the OFF position, backups do not occur.
When the lock is closed, you cannot make any changes to backups or settings. To open the lock, click
it and enter the administrator's Name and Password for this computer.
When the lock is open, you can make changes to backups and settings.
This button starts a back up immediately.
This button immediately opens the Restore window, allowing you to select files to restore.
This button opens the History window, allowing you to view your backup history.
This button opens the Uninstall window allowing you to uninstall Online Backup.
Show Online Backup
status in the menu bar.
This checkbox adds the Online Backup icon in the menu bar next to the clock. If you deselect this
checkbox, you must access the Online Backup Preferences Window through System Preferences.
Time Warner Cable Business Class is a trademark of Time Warner Inc. Used under license. ©2011 Time Warner Cable. All rights reserved.
All other trademarks are the property of their respective owners.
Business Class Online Backup: Mac User Guide (OLB_MACUG-0411)
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Chapter 3: Us
sing the Online
e Backup Clie
ent
Files & Fo
olders Tab
The Files & Folders tab
b allows you to select or deselect any files orr folders on you
ur system to include in your backup.
b
You can also
a
create adva
anced rules to include or exclude files and directories.
d
Forr more informattion, see Creatting
Custom Backup
B
Sets page
p
17.
Figure
e 8: Files & Folde
ers tab
NOTE: Onliine Backup does not
n support removvable drives that are not "mounted" such as thumb, orr flash drives. You can tell if your extternal drive
is "mounted" when you open your Online
O
Backup connfiguration. If you are
a able to select files on this drive for
f back up, then iti is a "mounted" drive.
d
If your
external drive is not
n "mounted," first copy the data onnto one of your "moounted" drives, theen select the dataa for back up.
Selecting Fiiles and Fold
ders to Back
kup
1.
Go to
o System Prefe
erences and click the Online Backup icon
2.
Click the Files & Fo
olders tab.
3.
gate to the file or
o folder you want
w
to include in your backup
p and click
. When you sellect a folder, all its
Navig
subfo
olders and files are included as well. Status icons show whe
ether the file orr folder is seleccted for backup
p. For
more information, se
ee Backup Sta
atus Icons on page 19. To exxclude a certain
n file already marked
m
for backkup,
selecct the file, then click
c
to open On
nline Backup Se
ettings.
.
NOTE: Online Backup was
w not designed to
t back up your syystem and application files. If you neeed to restore thesse types of files, itt is much
easier and more
m reliable to restore them using your
y original CDs..
4.
Repe
eat Step 3 until you have seleccted all the files you want to backup.
b
You ca
an also drag an
nd drop files fro
om any
Finde
er window. You
ur changes are automatically saved.
s
Time Warner Ca
able Business Cllass is a tradema
ark of Time Warn
ner Inc. Used und
der license. ©2011 Time Warner Cable. All rightss reserved.
All other trademarks are the prop
perty of their resp
pective owners.
Business Class Online Backu
up: Mac User Guide
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(OLB_MA
ACUG-0411)
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Table of Contents
Chapter 3: Using the Online Backup Client
Using Suggested Backup Sets
Online Backup provides backup sets which group files according to file type in specified directories. A fast and easy
way to select files for backup is to use backup sets which groups files according to file type in specified directories. Each
time a new file of a type you have selected for backup is saved to your computer, Online Backup automatically selects
that file for all subsequent backups. You can edit the suggested backup sets that Online Backup offers by default or else
create your own custom ones (see page 17).
To view and edit suggested backup sets:
1.
Go to System Preferences and click the Online Backup icon
2.
Click the Files & Folders tab, then click the Advanced button.
3.
Click
4.
Select the checkbox next to any set of files you want to include in your backup.
to open Online Backup Settings.
, then select Suggested File/Folder.
Figure 9: Suggested Backup Sets
5.
Deselect the checkbox next to any set of files you don't want to include in your backup.
6.
Click OK. These backup sets now appear in the Advanced window under Back up.
7.
You can edit the backup sets in this window by double-clicking the name of the backup set. For instructions on
editing custom backup sets, see Editing Backup Sets on page 19.
8.
Click OK. Your changes are automatically saved.
Time Warner Cable Business Class is a trademark of Time Warner Inc. Used under license. ©2011 Time Warner Cable. All rights reserved.
All other trademarks are the property of their respective owners.
Business Class Online Backup: Mac User Guide (OLB_MACUG-0411)
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Chapter 3: Using the Online Backup Client
Creating Custom Backup Sets
Online Backup lets you create custom backup sets for your specific needs. When you create a custom backup set, you
select the specific files or directories to include in the set or you create rules that include or exclude files and directories.
1.
Go to System Preferences and click the Online Backup icon
2.
Click the Files & Folders tab, then click the Advanced button.
3.
Click
4.
Enter a name for this backup set in the Rule Name field.
to open Online Backup Settings.
, then select Advanced.
Figure 10: Custom Backup Set
5.
Click the folder next to Back up files inside to identify the folder you want to include. When you select a folder, all
of its subfolders are included as well.
6.
Select whether you want this backup set to include Any, All or None of your rules.
7.
Create a rule using one of the following options.
Option
Description
fileExtension
This rule allows you to select specific file types, such as doc, mp3 or jpg.
Name
This rule allows you to select files with a specific file name.
Folder
This rule allows you to select folders with a specific name.
fileSize
This rule allows you to select folders with a specific file size.
8.
To create another rule, click
.
9.
Create as many rules as you need to select the files you want to include in this backup set, then click OK. The
newly created backup set appears in the list under Back up.
Time Warner Cable Business Class is a trademark of Time Warner Inc. Used under license. ©2011 Time Warner Cable. All rights reserved.
All other trademarks are the property of their respective owners.
Business Class Online Backup: Mac User Guide (OLB_MACUG-0411)
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Table of Contents
Chapter 3: Using the Online Backup Client
How do I back up my Entourage email?
1.
Go to System Preferences and click the Online Backup icon
2.
Click the Files & Folders tab, then click the Advanced button.
3.
Under Back up click
4.
Navigate to this location: /Users/(username)/Documents/Microsoft User Data/Office 2008 Identities/Main Identity/.
5.
Select the Database file, then click Add. Your Entourage email is now selected for backup.
6.
Click OK.
to open Online Backup Settings.
, then select File/Folder.
How to I back up my contacts?
If you cannot find the Address Book backup set, then:
1.
Go to System Preferences and click the Online Backup icon
2.
Click the Files & Folders tab, then click the Advanced button.
3.
Under Back up click
4.
Select Address Book, then click OK.
5.
Click OK.
to open Online Backup Settings.
, then select Suggested File/Folder.
Excluding Files from Backups
Exclusionary backup sets are backup sets that specify files or folders that should not be backed up.
1.
Go to System Preferences and click the Online Backup icon
2.
Click the Files & Folders tab, then click the Advanced button.
3.
Specify a name for your new exclusionary backup set in the Rule Name field.
4.
Click the folder next to Don't back up files inside to identify the folder you want to exclude. When you select a
folder, all of its subfolders are excluded as well.
5.
Select whether you want this backup set to include Any, All or None of your rules.
6.
Create a rule using one of the following options:
to open Online Backup Settings.
Option
Description
fileExtension
This rule allows you to select specific file types, such as doc, mp3 or jpg.
name
This rule allows you to select files with a specific file name.
folder
This rule allows you to select folders with a specific name.
fileSize
This rule allows you to select folders with a specific file size.
7.
To create another rule, click
.
8.
Create as many rules as you need to select the files you want to exclude from your backup, then click OK.
9.
Your changes are automatically saved. The newly created backup set appears in the list under Don't back up.
NOTE: When you use the Online Backup Preferences window to deselect a file to exclude from future backups using the File & Folders Tab, the
file is marked for deletion on the backup servers when you perform your next backup. The file is permanently deleted from the servers 30 days after it
was deselected.
Time Warner Cable Business Class is a trademark of Time Warner Inc. Used under license. ©2011 Time Warner Cable. All rights reserved.
All other trademarks are the property of their respective owners.
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Chapter 3: Using the Online Backup Client
Editing Backup Sets
You can edit any of the suggested or custom backup sets to ensure you are backing up all of your data.
1.
Go to System Preferences and click the Online Backup icon
2.
Click the Files & Folders tab, then click the Advanced button.
3.
Under Back up, double-click the backup set you want to edit.
4.
Edit the rules to include only the files you want to back up. For more information, see Creating Custom Backup
Sets on page 17.
5.
Click OK.
to open Online Backup Settings.
Backup Status Icons
Using the Files & Folders tab, you can easily see which files have been selected for backup.
Icon
Description
The green circle indicates the file or folder has been selected for back up. On a folder it means that everything in the
folder is selected for backup.
The yellow circle only appears on folders and it means that some, but not all, of the data in the folder has been
selected for back up.
This symbol only appears when you hover over a folder that is partially backed up and contains a yellow circle. Clicking
this circle allows you to back up all or none of the content in this folder, by selecting Back up "folder name" or Don't
back up "folder name".
Time Warner Cable Business Class is a trademark of Time Warner Inc. Used under license. ©2011 Time Warner Cable. All rights reserved.
All other trademarks are the property of their respective owners.
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Chapter 3: Us
sing the Online
e Backup Clie
ent
Options Ta
ab
The Optio
ons tab allows you
y to configure the Online Ba
ackup software
e and schedule
e your backups.
Figure
e 11: Options tab
b
In the Opttions tab, you can
c configure th
he following se
ettings:
Option
Descriptio
on
Install up
pdates automatiically
Automatica
ally installs updattes to Online Bacckup when they are
a made availab
ble.
Use custom location forr temporary files
s
Allows you to specify the lo
ocation for tempo
orary files.
Back up automatically
Automatica
ally runs a back up
u when the com
mputer is idle for more than 20 min
nutes.
Back up on a schedule
Allows you to schedule you
ur back ups.
Limit bac
ckup speed
Allows you to limit your bacckup speed, consstantly or for a sp
pecified period of time.
Configuring Automatic Updates
U
To ensure
e you have the latest version of
o Online Backup as soon as it is available, turn on automa
atic updates.
1.
Go to
o System Prefe
erences and click the Online Backup icon
2.
Click the Options ta
ab.
3.
Selecct Install updattes automatic
cally. Your chan
nges are autom
matically saved.
4.
To ma
ake sure you have
h
the most recent
r
version of
o Online Backkup, click the Check for upda
ates button.
to open On
nline Backup Se
ettings.
Time Warner Ca
able Business Cllass is a tradema
ark of Time Warn
ner Inc. Used und
der license. ©2011 Time Warner Cable. All rightss reserved.
All other trademarks are the prop
perty of their resp
pective owners.
Business Class Online Backu
up: Mac User Guide
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(OLB_MA
ACUG-0411)
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17
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Table of Contents
Chapter 3: Using the Online Backup Client
Changing the Location of Temporary Files
Online Backup uses a temporary directory on your hard drive to prepare your files for encryption. If you want to use
another mounted drive that has more free space to store the temporary files, you can choose a custom location where
Online Backup places the temporary files.
1.
Go to System Preferences and click the Online Backup icon
2.
Click the Options tab.
3.
Select Use custom location for temporary files, then click the adjacent default location.
4.
Select another folder or select Choose to browse to the new location. a) If you selected Choose, select a location,
then click Open. Your changes are automatically saved.
to open Online Backup Settings.
Scheduling Backups
Two scheduling methods can be used to customize when and how often Online Backup backs up your computer:
•
Automatic: Backups occur when your computer is not in use for 20 minutes.
•
Scheduled: Backups occur at the time you select. You can choose how often and when the backup occurs.
Configuring an Automatic Backup
Automatic backups begin when your computer is idle for 20 minutes.
1.
Go to System Preferences and click the Online Backup icon
2.
Click the Options tab.
3.
Select Back up automatically.
to open Online Backup Settings.
NOTE: Online Backup does not backup when your computer is in "sleep" mode. To ensure your computer does not enter "sleep" mode while
attempting to back up your data, adjust your Energy Saver preferences
Scheduling a Backup
Scheduled backups occur at the time you select.
1.
Go to System Preferences and click the Online Backup icon
2.
Click the Options tab.
3.
Select Back up on a schedule.
4.
Select the time of the day you want to the backup to occur.
5.
From the drop-down list, select every day, every other day, every week or every other week.
6.
For weekly backups, select the day of the week you want the backup to run. Your changes are automatically saved.
to open Online Backup Settings.
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Chapter 3: Using the Online Backup Client
Limiting Your Backup Speed
During some parts of the day (or always, depending on your service), you might want Online Backup to use less of your
upload bandwidth so other higher priority services (such as email) can use it. Online Backup allows you to customize
your backup speed so that you don't have to use your information lines when you need them the most.
1.
Go to System Preferences and click the Online Backup icon
2.
Click the Options tab.
3.
Select Limit backup speed.
4.
Click and hold slider to move it left and right to indicate how much of your bandwidth you want Online Backup to use.
5.
If you select Limit between, then select the time range when you want limiting to occur. If you don't select Limit
between, then Online Backup will always limit your backup speed. Your changes are automatically saved.
to open Online Backup Settings.
Selecting Hidden Files
In order to backup hidden files, you must make them visible and select them. To change the visibility of hidden files, run
one of the following commands from the Terminal application. The default setting is "NO."
NOTE: Close the Preferences window before running these commands.
1.
To show hidden files in Online Backup and the Finder, run the following command from the Terminal application:
defaults write com.apple.finder AppleShowAllFiles YES
2. To show hidden files only in Online Backup, not in Finder, run the following command from the Terminal application:
defaults write com.Online Backup.preferences ShowAllFiles YES
3.
You can now select these files as part of your back up.
4. To hide hidden files, in Online Backup and the Finder, run the following command from the Terminal application:
defaults write com.apple.finder AppleShowAllFiles NO
5. To hide hidden files only in Online Backup, not in Finder, run the following command from the Terminal application:
defaults write com.Online Backup.preferences ShowAllFiles NO
6.
You must re-launch the Online Backup Preferences window for changes to take affect
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Chapter 3: Using the Online Backup Client
Backup History
The History window displays all attempted Online Backup backups. The left pane lists all the attempted backups, and the
right pane displays the details for each backup.
Figure 12: History
The following information is displayed in the history window:
•
The start time of the backup
•
Duration of the backup
•
Number of files included in the backup
•
Size of the files selected for backup
•
Failures
•
Number of files successfully backed up
•
Size of the successful back up
To view backup history:
1.
Go to System Preferences and click the Online Backup icon
2.
Click the Summary Tab.
3.
Click the History... button.
4.
Click a backup in the left pane. The list of files for that backup appears in the right pane. If you are looking for a
specific file, you can sort files by the column headings or use the search field.
5.
When you have finished viewing the history, click Done.
to open Online Backup Settings.
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Chapter 4: Restoring Files
Online Backup provides two options for restoring files:
Option
Description
Client Restore
Allows you to restore from the menu bar.
Web Restore
Lets you download files from the Online Backup portal.
The following topics are discussed in this chapter:
…
Restoring Files Overview
…
Replacing a Computer
…
Restoring with Online Backup Client
…
Restoring with Web Restore
…
Troubleshooting
Restoring Files Overview
Online Backup offers two options to restore files: Client and Web Restores. The easiest and best way to restore files is
to use the Online Backup software on your computer. However, depending on the reason you need to restore files, you
may wish to select one option over the other.
If you have very large sets of files, here are some tips that you may want to consider:
•
Restore or download your most critical files first, either one at a time or as part of a small backup set. For example,
you may first restore just your email and contact information along with a few documents.
•
Group your files into sets according to priority, so that you can restore or download them as you need them or as
time allows. For example, you might restore documents and spreadsheets before photos.
•
First restore or download only the files you expect to need in the near term. Then, download or restore the rest of
your files at a later time.
Restoring Files from Different Platforms
Although you cannot replace your computer with a computer of a different platform, you can restore files from one
platform to another using Web Restore (see page 28). When doing a Web restore, files that are larger than 2 GB are
compressed into a.dmg file to make the download faster.
To restore files from a Mac to Windows computer, your files will be downloaded as .dmg files. You have a couple
choices for extracting the files from the .dmg files. You can open the .dmg files on a Mac and copy them to a Windows
computer, or download a utility that allows you to extract .dmg files on Windows.
When restoring your files from Windows to a Mac, files in .zip format can be downloaded and opened directly on your
Mac. However, for files using .exe format, you will first need to download the .exe file on a Windows computer first.
When you double-click the .exe file, it automatically extracts the files to the specified directory. Once the files have been
extracted on a Windows computer, you can then copy the files to your Mac computer.
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Chapter 4: Restoring Files
When restoring files from one platform to another platform, some files may not be compatible with the Windows platform
and applications. When migrating from Mac to Windows, you are responsible for this risk, and Online Backup cannot be
held responsible for any issues of comparability that arise.
Where do I put my restored files for common applications?
When you restore files, they are typically restored to the same folder structure they were in when they were backed up.
This is usually sufficient for most programs to be able to find your files. However, if you've upgraded your operating
system or are restoring from a crash with re-installed programs, you may need to ensure certain files are in particular
folders for some programs to be able to find them. You should refer to the documentation of the specific application to
find out which folders its files should be in, as well as instructions for pointing to those files if necessary.
NOTE: For assistance in restoring Microsoft Outlook items, look up Personal Folders files or .pst files in Microsoft product help
documentation for assistance in re-associating Outlook to your restored email.
Replacing a Computer
If you are changing computers and need to move files from your old computer onto a new one, two steps are involved:
1.
Install Online Backup client on the new computer
2.
Restore files onto the new computer
NOTE: Online Backup will only restore files to a replacement computer that is on the same platform as the old computer (Windows or Mac).
To restore files from one platform to another, see Restoring Files from Different Platforms on page 25.
Access to replacement computer
If you are replacing a computer that has been lost, damaged or stolen so that you no longer have access to the
computer, install the Online Software client onto the new computer (see page 27).
If you still have access to your old computer, it may be faster and easier to move the files directly between the two
computers instead of using Online Backup, especially if you have large files. After all files have been moved, follow the
instructions below to install Online Backup onto the new computer.
How to install Online Backup onto the new computer
Before you install Online Backup on your new computer to replace a computer you can no longer use, you should
restore all the files backed up from your old computer using Web Restore (see page 28 for details). Once your
replacement computer is backed up, any files that are not on your new computer are marked for deletion from the
Online Backup servers after 30 days. This approach gives you as much time as you need to ensure that all files are
safely restored to your new computer. After all files have been restored, install Online Backup on the new computer and
only the files on the new computer will be backed up.
IMPORTANT: Once you change computers with your existing Online Backup account, you can no longer use Online Backup to back up files
on the replaced computer. However, for a period of 30 days you will still be able to restore files from that computer onto the replacement computer.
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Chapter 4: Re
estoring Files
To install Online Backup
p on a replacem
ment computer::
1.
Down
nload and start installing the la
atest version of
o Online Backu
up on the replacement compu
uter (see Down
nloading
& Ins
stalling Online
e Backup Softw
ware on page 7 for details).
2.
When
n prompted durring the install, log in to Online Backup using
g your email an
nd password. Online
O
Backup
autom
matically recognizes that you are using a diff
fferent compute
er and starts the Replace Macchine wizard.
Figure
e 13: Replace Ma
achine wizard.
3.
Click Next. Your new
w computer ha
as been configu
ured.
4.
m your old comp
puter immediately, select I wa
ant to restore files
f
now (laun
nches a web browser),
b
To resstore files from
then click
c
Next. You
u are now readyy to start selecting files that yo
ou want to resttore. See Resttoring Files fro
om the
Web for details 28.
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able Business Cllass is a tradema
ark of Time Warn
ner Inc. Used und
der license. ©2011 Time Warner Cable. All rightss reserved.
All other trademarks are the prop
perty of their resp
pective owners.
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up: Mac User Guide
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Chapter 4: Re
estoring Files
Restoring with Onlin
ne Backup Client
The first backu
up must be com
mplete before the Restore tab
b appears in th
he client.
IMPORTANT
T: You cannot resttore files using thee Restore tab while your computer is in the process of
o backing up yourr files.
1.
Go to
o System Prefe
erences and click the Online Backup icon
to open On
nline Backup Se
ettings, then se
elect
Resto
ore Files. The first time you perform
p
a resto
ore, you are pro
ompted for your password.
2.
Enterr your password
d, then click Co
ontinue. The View
V
and Resttore Files wind
dow appears.
Figure
e 14: View and Restore
R
Files wind
dow
3.
In the
e Backup Date drop-down list, select the date
e and time that correspond to the backup you
u want to restorre.
4.
Click the name of th
he folder in the left panel and the files in the right panel to be
b restored.
5.
ou want to resttore the files.
Click Browse, then browse to the location that yo
6.
store the files. If
I the destinatio
on directory is not
n empty, then
n you will receive a warning in
nforming
Click Restore to res
hat any files witth the same na
ame will be ove
erwritten. To co
ontinue with the
e restore, click Continue.
you th
Restoring Files from
m the Web
In addition
n to using the Online
O
Backup client software
e, you can also use Web Resttore to restore your files by lo
ogging into
the Online
e Backup Porta
al at https://login.onlinebackup
p.twcbc.com. See
S page 35 for information on logging into the
t portal.
When you
u request a We
eb Restore, Online Backup ga
athers your filess and sends yo
ou an email with
h a link to download
your files. Your restored files are only available
a
to dow
wnload for sev
ven (7) days an
nd you can onlyy download th
hem
ou want to dow
wnload your resstored files morre than once, or
o after seven days,
d
you will need
n
to submit a new
once. If yo
Web Resttore request. Files larger than
n 2 GB are com
mpressed into a .dmg file to make
m
the download faster.
NOTE:: When restoring from the Web, Online Backup does not preserve yourr file metadata, succh as “Date Createed” or “Date Modified”. To
restore yourr files with metadaata, perform a restoore through your Online
O
Backup sofftware.
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able Business Cllass is a tradema
ark of Time Warn
ner Inc. Used und
der license. ©2011 Time Warner Cable. All rightss reserved.
All other trademarks are the prop
perty of their resp
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Chapter 4: Restoring Files
Selecting Files for Download
1.
Log in by going to https://login.onlinebackup.twcbc.com and entering your user name and password.
2.
Click Restore Files next to the computer you want to restore.
3.
In Web Restore, click Choose Files to Restore to find files or folders to restore.
4.
Online Backup offers two ways to select files for Web Restore: File System or Backup Sets.
a)
File System view allows you to select files or folders according to how they are arranged on your hard drive.
Click the File System tab.
i.
Figure 15: File System view of selecting files for Web Restore
ii.
In the Choose Backup Date drop-down menus in the top-right corner, select the date and time that
correspond to the backup you want to restore.
iii.
Click the folder containing the files you want to restore. To view files in the folder, click the folder's name.
iv.
Select or deselect individual files, as needed. To select or deselect all files in the list, use Select All
checkbox.
v.
The number of files and size of all files selected are displayed at the bottom of the page. To reduce
download times, note the following:
o
o
vi.
If your selection exceeds 200 GB, you may want to separate the files into multiple restore requests.
If your selection exceeds 1 TB, files will be available in multiple download packages.
Click Continue to start the restore process.
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Chapter 4: Restoring Files
b)
Backup Sets allow you to select files to restore according to the file type. For example, you could restore all
word processing files at once.
i. Click the Backup Sets tab.
Figure 16: Backup Sets view of selecting files for Web Restore
ii.
In the Choose Backup Date drop-down menus in the top-right corner, select the date and time that
correspond to the backup you want to restore.
iii.
Select the backup set you want to restore. To view the files in a backup set, click the folder’s name.
iv.
Select or deselect individual files, as needed. To select or deselect all files in the list, use Select All
checkbox.
v.
The number of files and size of all files selected are displayed at the bottom of the page. To reduce
download times, note the following:
o
o
vi.
If your selection exceeds 200 GB, you may want to separate the files into multiple restore requests.
If your selection exceeds 1 TB, the files will be available in multiple download packages.
Click Continue to start the restore process.
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Chapter 4: Restoring Files
Searching for Files
Another way to select files is to search by file name and type. To search for a file:
1.
Log in by going to https://login.onlinebackup.twcbc.com and entering your user name and password.
2.
Click Restore Files next to the computer you want to restore.
3.
In Web Restore, click Choose Files to Restore.
4.
Go to File System tab.
5.
Type the search term in the Search box. You must type in at least two characters (letters, numbers or symbols).
You can use the wildcard (*) as long as it is the last character.
6.
Press Enter. The search results are displayed.
Downloading Restored Files
You should use a download manager, such as the one included with Safari to download restores especially if you are
restoring a large file size. If the download process has any problems or disruptions, a download manager can restart the
process where it left off, rather than starting the entire download again from the beginning.
To download the restore you requested:
1.
Log in to the Online Backup Portal. There are two ways to log in:
•
•
2.
Click the link in the Web Restore notification email that is sent to you once files are available for download
Go to https://login.onlinebackup.twcbc.com and enter your user name and password
Click on the name of the computer from where you are restoring files.
Figure 17: Select computer from where files will be restored
3.
Click on Download Restore beside the file that you wish to restore. When prompted, save the file to your computer
and note the location where you saved this file.
NOTE: If you find the file isn't being saved, or if your web browser simply tries to open the file instead of offering to save it, you may
need to change your browser settings and try again. For help in doing this, consult your Web browser's help topics.
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Chapter 4: Restoring Files
4.
The Mac Archive Utility will extract the folder in the same location as the archive.
In the extraction destination folder, a restore folder is created with the same name as the restore zip file. This restore
folder contains all the folders and files you requested to be restored. Inside the folder, the complete folder structure
for all the restored files is preserved. This helps you know where to move your restored folders and files to, so that
they will be in the same location as they were when they were backed up.
For example, if you back up folders and files in your Documents folder, the path for that folder structure might be
something like: /Users/your user name/Documents. If you save your restore file in your downloads folder and extract
at that location, the path to those restored folders and files becomes: /Users/your user name/Downloads/your
restore file name /Users/your user name/Documents
5.
Select all the restored folders and files you need to move, then copy them. For example, using the restore path
described in the previous example, in the restored folders, click the last Documents folder, then press
Command+C.
6.
Navigate to the folder that should contain the restored folders and files, then paste them. To continue the example,
you would navigate to this folder: /Users/your user name/Documents.
7.
Verify that the copied folders and files were pasted into the correct folder.
8.
(Optional) If you don't want to keep the zip file and the set of folders and files you extracted from it (you copied them
when you moved them, and they may take a lot of space on your computer), find them and delete them.
Restoring an Older Version of a File
Over time, as you edit files, different versions of those files are backed up. When you choose files to restore, you can
select an older version of any file. You can download a single, older version of a file immediately. Or you can add an
older file version to a set of files to restore.
Within a single set of files to restore, you can only download one version of the same file. In other words, you cannot
create a set that contains a file that was backed up yesterday and also version of that file that was backed up last week.
If you do need to restore more than one version of a file, you can download them separately, being sure that you save
them on your computer with different names or locations.
To see older versions of any file:
1.
Log in by going to https://login.onlinebackup.twcbc.com and entering your user name and password.
2.
Click Restore Files next to the computer you want to restore.
3.
In Web Restore, click Choose Files to Restore.
4.
Find the file that you wish to see older versions. To view files, click on the folder.
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Chapter 4: Restoring Files
5.
Double click on the file name.
Figure 18: Clicking on file name
6.
A list of versions available for recovery is provided based on date and time when the file was last modified.
Figure 19: File versions available for recovery
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Chapter 4: Restoring Files
Troubleshooting Web Restore for Mac Files
When restoring Mac files using the Web Restore method, certain files may not be restored correctly due to the way that
the Mac OS file system stores these types of files and information about these files (i.e., metadata). In these instances,
you will need to use the Online Backup client to restore the files. Information on common errors are described below.
Why do I see extra files that I didn't back up?
In Web Restore you may see files that you did not back up and are not on your computer. These are artifacts of the
backup process that are shown only for a certain kind of Mac or Linux file. If you restore files, you do not need include
them; however, no harm will result if you select them.
Cannot Restore a File
If you are seeing error messages when using Web Restore to restore a very small file, this may be due to how the Mac
OS file system stores a particular kind of file and information about those kinds of files (metadata). You will need to use
the Online Backup client to restore the file instead of Web Restore.
Why do I see a folder with the same name as a file?
If you see a file you want to restore and a folder with the same name as the file which you did not create or back up, this
is due to how the Mac OS file system stores a particular kind of file and information about those kinds of files (metadata).
The Online Backup client is the best way to restore these types of files. The software client reassembles these parts to
show you only the file you need, rather than the file and the metadata separately. It is easier for you to select, and it will
restore successfully.
If you need to restore using Web Restore, you must select both the file and the folder. When you get the file back onto
your computer, if you find that it is not usable, you will need to use the Online Backup software to restore the file.
Expected File Not Restored
If a file that you restore is available as several different files which you cannot use, this is due to how the Mac OS file
system stores a particular kind of file and information about those kinds of files (metadata).
You will need to use the Online Backup client to restore the file instead of Web Restore. The software client
reassembles these parts to show you only the file you need, rather than the file and the metadata separately.
..namedfork/rsrc Error in Restore Manager
If you notice an error message that contains ..namedfork/rsrc when using Web Restore, this may be due to how
the Mac OS file system stores a particular kind of file and information about those kinds of files (metadata). If you look
again for the file you intended to restore using Web Restore, you may see a file and also see a folder with the same
name as the file which you did not create or back up.
If you need to restore using Web Restore, you must select both the file and the folder. When you get the file back onto
your computer, if you find that it is not usable, you will need to use the Online Backup software to restore the file.
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Chapter 5: Online Backup User Portal
You can access your Online Backup account online at https://login.onlinebackup.twcbc.com/ where you can rest your
password and restore files from the Web. For details on Web Restore, see page 28.
The following topics are discussed in this chapter:
…
Accessing Account Online
…
Resetting Password
Accessing Account Online
1.
To log into your account online, go to https://login.onlinebackup.twcbc.com/.
2.
Enter your email address and password in the appropriate fields, then click Log In.
3.
To log out of your online account, click Log Out in the Account Pages menu on the left side of the page. Alternately,
click Log Out in the upper right corner of the page while you are logged in to the system.
Resetting Password
If you reset your password, you will have to enter the new password in the Online Backup client to continue backing up
your files.
1.
To reset your password, go to https://login.onlinebackup.twcbc.com/.
2.
Click Forgot your password.
3.
Enter your email address, then click Reset Password.
4.
Click Continue. An email is sent to the listed email address with a link to reset your password.
5.
Click the link in the email.
6.
Enter your new password. Your password must contain at least 8 characters.
7.
Click Continue. Your password has been changed in your online account; however, you must enter your new
password in Online Backup as well.
8.
Click the Online Backup icon
9.
When prompted for your password, type your new password in the appropriate field, then click Login.
in the menu bar, then choose Open Online Backup Preferences.
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Ch
hapterr 6: Uninsta
alling Online
O
e Bacckup
1.
Go to
o System Prefe
erences and click the Online Backup icon
2.
Click the Summary Tab.
3.
Click the Uninstall button. If you in
ntend to reinsta
all Online Backkup later, you sh
hould save you
ur configuration
n file. The
config
guration file sav
ves your backu
up sets and oth
her settings for the client softw
ware.
4.
To sa
ave your configuration file, sele
ect Keep conffiguration and log files.
5.
Click Uninstall to ve
erify the uninsttall.
to open On
nline Backup Se
ettings.
Figure
e 20: Uninstall sc
creen
6.
Enterr your name an
nd password in the appropriatte fields, then click
c
OK.
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able Business Cllass is a tradema
ark of Time Warn
ner Inc. Used und
der license. ©2011 Time Warner Cable. All rightss reserved.
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perty of their resp
pective owners.
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up: Mac User Guide
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