IBM xSeries 330 — New NEBS-Compliant Model Designed for Telco

IBM xSeries 330 — New NEBS-Compliant Model Designed for Telco
Hardware Announcement
March 19, 2002

IBM
xSeries 330 — New NEBS-Compliant
Model Designed for Telco Environments
Overview
System Management and
Serviceability
This IBM
xSeries 330 is
engineered and tested to specifically
address telecommunications network
environments. This model is
compliant with stringent Network
Equipment Building System (NEBS)
Level 3 standards and is ideally
suited for telecommunications,
wireless, and other applications.
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This NEBS-compliant model joins a
family of xSeries dc powered models
designed for telecommunications
network infrastructures that require
networking equipment to support dc
power environments. These
offerings are based on popular
ultrathin, 1 U high, rack-optimized
xSeries platforms. For more
information on these products, refer
to Hardware Announcement
101-237, dated August 28, 2001, and
Hardware Announcement 102-065,
dated March 19, 2002.
The NEBS-compliant xSeries 330
runs on Linux and Microsoft 
Windows 2000 operating systems.
It is preconfigured with two-way SMP
processors, substantial system
memory, and two Ultra160 SCSI
HDDs that make it ready to handle
advanced telco applications.
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3
Performance Features
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Two 1.26 GHz Intel
Pentium III, 512 KB advanced
transfer (full-speed) L2 cache with
133 MHz FSB — Operations to
memory and PCI bus interface at
133 MHz
1 GB of high-speed 133 MHz
memory — Synchronized to the
133 MHz FSB processor
32- and 64-bit PCI buses —
Support two 64-bit/33 MHz
adapters
Dual 10/100 Mbps Ethernet
controllers
Single-channel Ultra160 SCSI
(160 Mbps) controller
Two 18.2 GB 10K-rpm Ultra160
SCSI Hot-Swap SL HDDs
Integrated Advanced System
Management Processor —
Supports remote POST, setup,
and diagnostics
ECC memory — Detects and
corrects single-bit memory errors
xSeries Cable Chaining
Technology — Up to 42 servers
can be chained to a single
console to simplify cable
management and control
Two hot-swap, HDD bays and
eight cooling fans
Predictive Failure Analysis 
(PFA) on processors, voltage
regulator module, memory, fans,
power supply, and HDD
options — Warns of problems
before they occur
Fast and easy to service —
Innovative Light Path Diagnostics,
improved on-board diagnostics,
and LED diagnostic panel
GHz and MHz denote the internal
and/or external clock speed of the
microprocessor only, not application
performance. Many factors affect
application performance.
When referring to HDD or tape
backup capacity, GB stands for
1,000,000,000 bytes. Total user
capacity may vary depending on
operating environments.
Variable read rate. Actual playback
speed will vary and is often less than
the maximum possible.
Key Prerequisites
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At a Glance
The xSeries 330 Network
Equipment Building System
(NEBS)-compliant model is a 1 U
high, rack-optimized server
developed specifically for
telecommunications network
environments. Features include:
•
NEBS Level 3-compliant for the
telecommunications carrier
grade environment
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Preconfigured at the factory
with:
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Dual 1.26 GHz1 Pentium III
processors
1 GB ECC system memory
Two 18.2 GB2 hot-swap HDDs
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Integrated Advanced System
Management Processor
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xSeries Cable Chaining
Technology Cable Kit —
Supports multiple servers in a
rack connected to single
console
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Two PCI slots (one full- and one
half-length slot)
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1.44 MB diskette drive and
24x-10x3 CD-ROM
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200-watt, -48 to -60 V dc,
auto-sensing, power supply —
Supports dual input sources
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Integrated dual 10/100 Mbps
Ethernet
Monitor, keyboard, mouse, and
rack
One cable chain kit per chain of
xSeries 330 servers
Appropriate dc power source and
customer-supplied wiring
Planned Availability Date
March 29, 2002
This announcement is provided for your information only. For additional information, contact your IBM representative,
call 800-IBM-4YOU, or visit the IBM home page at: http://www.ibm.com.
IBM United States
IBM is a registered trademark of International Business Machines Corporation.
102-066
Function and Expansion Capacity
Description
The xSeries 330 packs substantial function and storage
capacity into a 1 U, 19-inch rack-drawer package. It
supports customer installation of adapters and memory
options. Features include:
Telco Network Applications
The xSeries 330 contains an auto-sensing dc power supply
designed specifically for the telecommunications network
infrastructure. Supporting both Linux and Windows 2000
operating systems, this 1 U high, rack-dense model is
ideal for this environment. The dc power and NEBS
compliance
meet
telco
power
standards
for
telecommunications equipment.
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Two PCI adapter card slots:
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Network management and security:
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Rack-optimized
design
for
19-inch
wide,
industry-standard rack cabinets — Supported in the
NetBAY42 and NetBAY25 Standard Rack Enclosures
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The xSeries 330 is well-suited, but not limited to, the
following telco applications:
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Network infrastructure:
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1 GB of ECC memory standard
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Four drive bays supporting up to 36.4 GB of internal
HDD storage:
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The xSeries 330 uses the ServerWorks ServerSet III LE
(CNB3.0LE) chipset to optimize throughput from
processors to memory, and to a primary 32-bit and
secondary 64-bit PCI buses. The two expansion slots are
supported through the secondary 64-bit bus.
Processor
Cache
Memory Interface HDD
Ultra160
Product Positioning
The xSeries 330 NEBS-compliant model is an ultrathin,
rack server designed for telco installations requiring
NEBS compliancy.
This model joins the previously
announced xSeries 300 and 330 dc Power Models and is
positioned between these models and the xSeries 343
also announced March 19, 2002.
System board contains four DIMM connectors —
Supports 128 MB, 256 MB, 512 MB, and 1 GB 133 MHz
SDRAM ECC RDIMMs
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The xSeries line for telco applications are positioned from
entry to advanced-functioned, as follows:
Up to 4 GB of system memory.
Memory sizes can be mixed.
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Single-channel, 64-bit, Ultra160 SCSI PCI controller
(Adaptec 7892) supporting high-speed (160 MB/s),
Low-Voltage Differential SCSI (LVDS) internal storage
solutions
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Two
full-duplex,
10/100
Mbps
Ethernet
PCI
controllers — Speed network communications to LAN
clients
102-066
Integrated S3 Savage-4 LT video with 8 MB of video
memory
2 x 18.2 GB
Additional features include:
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One accessible 5.25-inch, slim-high bay with
24x-10x CD-ROM drive
One accessible 3.5-inch, slim-high bay with
standard 1.44 MB diskette drive
Two internal 3.5-inch, slim high bays — Populated
with 18.2 GB 10K-rpm Ultra160 SCSI Hot-Swap SL
HDDs
For additional information regarding xSeries system
management features and support tools and programs,
refer to Hardware Announcement 101-218, dated
August 28, 2001.
Standard Configurations
8674 N1X 2 x 1.26 GHz 512 KB 1 GB
Power supply
Drive bays
Microprocessor and memory
I/O
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Solid-Performing Server Subsystems
This SMP rack server provides solid performance with two
Pentium III processors and high-speed, 133 MHz ECC
memory. It contains two powerful 1.26 GHz Pentium III
processors each with 512 KB advanced transfer L2 cache.
High-speed, 133 MHz SDRAM is optimized for 133 MHz
processor-to-memory subsystem performance.
Auto restart — Minimizes operator intervention
after temporary power outage
Two dc power sources — Greater fault tolerance
Maximum configurations
Six system fans plus two fans in the power supply,
cool:
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Softswitch
Unified messaging
Gateway/Gatekeeper/SS7 solutions
VoIP services and processing
Gateways
Voice portals
IP translation database
Model
200-watt, -48 to -60 V dc, auto-sensing, worldwide
power supply supports:
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Network management engine
Internet cache engine
RSA encryption
Gateways
Intrusion detection
One full-length
One half-length
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xSeries 300 DC Power Model — A uniprocessor,
1 U high, rack-optimized, entry model
xSeries 330 DC Power Model — A two-way SMP
capable, 1 U high, rack-optimized mid-range model
NEBS-compliant xSeries 330 — Two-way SMP,
preconfigured, NEBS-compliant model for mid-range
environments
xSeries 343 — Two-way SMP, preconfigured, 2 U high,
rack-mount, redundant power for environments
requiring NEBS compliancy
The xSeries 343 with hot-swap redundant power, system
memory capacity to 6 GB, and additional PCI slot
expansion capacity makes an excellent solution for robust
telco application environments. The xSeries 330 is a
cost-effective, NEBS-compliant solution well-suited for
general-purpose, telco applications.
Trademarks
xSeries is a trademark of International Business Machines
Corporation.
The e-business logo is a trademark of International Business
Machines Corporation in the United States or other countries
or both.
Predictive Failure Analysis is a registered trademark of
International Business Machines Corporation in the United
States or other countries or both.
Intel and Pentium are registered trademarks of Intel
Corporation.
Microsoft is a trademark of Microsoft Corporation.
Windows is a registered trademark of Microsoft Corporation.
Other company, product, and service names may be
trademarks or service marks of others.
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102-066
IBM US
Announcement
Supplemental Information
March 19, 2002
8674-N1X
Publications
The following publications and CD-ROMs are shipped with
the IBM
xSeries 330.
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xSeries 330 Installation Guide contains an introduction
to the computer, installation and setup, installing
options,
reference
information,
and
problem
determination. The installation guide has easy-to-use
text and pictorials to enable you to quickly set up the
server.
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ServerGuide contains online publications and drivers
to support xSeries 330. In addition, it includes a set
of easy-to-use utilities that provides assisted
installation via CD of several popular network
operating systems.
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IBM Director systems management software.
Note: Software versions, features, and functions shipped
with these systems may change as new releases become
available or may be discontinued at any time.
The xSeries 330 Installation Guide and Hardware
Maintenance Manual (HMM) , in U.S. English versions, are
available from our Web site:
http://www.ibm.com/pc/support
Technical Information
Physical Specifications
8674-N1X
Processor
Internal speed
External speed
Number standard
Maximum
L2 Cache (full speed)
Memory (133 MHz SDRAM)
RDIMMs
DIMM Sockets
Capacity
Video
Memory
SCSI controller
Channels
Connector internal
Connector external
IDE controller
Channels
Connector internal
Connector external
Fixed disk
Pentium III
1.26 GHz
133 MHz
2
2
512 KB
1 GB ECC
4 x 256 MB
4
4 GB
SVGA
8 MB
Ultra160
1
1
0
EIDE ATA-33
2
2
0
2 x 18.2 GB
Total bays
5.25/3.5-inch slim
3.5-inch slim
Hot-swap
Internal capacity
Bays available
5.25/3.5-inch slim
3.5-inch slim
Hot-swap
Total slots
PCI (33 MHz)
64-bit
32-bit
Slots available
Management processor
Ethernet controller
CD-ROM (IDE)
Diskette drive
Power supply
Number standard
Hot-swap
Redundant power
Auto restart
4
5
4
1
1
2
36.4 GB4
0
0
0
0
25
2
2
0
2
Standard
2 x 10/100 Mbps
24x-10x
1.44 MB
200 W (-48 to -60 V dc)
1
No
No
Yes
Capacities are based on installation of two 18.2 GB slim-high,
Ultra160 HDDs.
One adapter slot is full-length. The other slot is half-length
supporting cards not exceeding 180 mm in length.
24x-10x CD-ROM Drive Characteristics
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Formatted capacity: 650 MB
Average access time: 110 ms
Burst data transfer rate: 16.6 MB/s (ATA PIO Mode 4)
Technology: Full constant angular velocity (CAV)
Buffer size: 1 MB
Video Subsystem
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S3 Savage4 Graphics Accelerator
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Integrated on planar and connected to the PCI bus
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8 MB SDRAM standard/maximum video memory
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128-bit graphics engine with 8, 16, and 32 bpp mode
acceleration
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32 bpp (4G colors/True Color) support
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Integrated 300 MHz RAMDAC
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DDC2B monitor communications support
This announcement is provided for your information only. For additional information, contact your IBM representative,
call 800-IBM-4YOU, or visit the IBM home page at: http://www.ibm.com.
IBM United States
IBM is a registered trademark of International Business Machines Corporation.
102-066
Supported video mode capabilities for the SVGA PCI
controller:
Approvals and Certifications for Telco Applications
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Microsoft Windows NT V4.0 and Windows 2000
Resolution
Colors
Refresh
Rate (Hz)
640 x 480 x 8
640 x 480 x 16
640 x 480 x 32
800 x 600 x 8
800 x 600 x 16
800 x 600 x 32
1024 x 768 x 8
1024 x 768 x 16
1024 x 768 x 32
1152 x 864 x 8
1152 x 864 x 16
1152 x 864 x 32
1280 x 1024 x 8
1280 x 1024 x 16
1600 x 1200 x 8
1600 x 1200 x 16
256
64K
4G
256
64K
16G
256
64K
4G
256
64K
4G
256
64K
256
64K
60,
60,
60,
56,
56,
56,
60,
60,
60,
60,
60,
60
60,
60,
60
60
72,
72,
72,
60,
60,
60,
70,
70,
70,
70,
70,
75,
75,
75,
72,
72,
72,
75,
75,
75,
75
75
Equipment Approvals and Safety
85
85
85
75, 85
75, 85
75, 85
85
85
85
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Depth: 653.3 mm (25.7 in)
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Height: 43.7 mm (1.72 in)
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Weight:
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75, 85
75, 85
Minimum configuration: 11.8 kg (26 lb)
Maximum configuration: 12.9 kg (28.4 lb)
Input connectors — Two AMP 172160-1 or equivalent
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Input kilovolt-amperes (kVA) (approximately):
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CSA C22.2 No. 950
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NOM-0186
This server is certified by the respective UL and NOM
agencies.
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Temperature: 5° to 40°C (41° to 104°F) at -60 to
1,800 m (-197 to 5,905 ft)
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Relative humidity: 5% to 85%
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Maximum altitude: 4,000 m (13,123 ft)
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Keyboard
Mouse
HDD
Display (E54, E74, T540, or equivalent)
Btu output:
Software Requirements: The following network operating
systems are supported:
Ship configuration — 273 btu/hr (80 watts)
Full configuration — 751 btu/hr (220 watts)
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Noise level: Horizontal position — 6.1 bels (operating)
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Peripheral
Component
specification 2.1
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Hardware-enabled
to
meet
the
International
Organization for Standardization (ISO) 9241, Part 3
Red Hat 7.1
TurboLinux 6.5
SuSE 7.1
Caldera eServer 2.3.1
Note: Additional testing, certification, and version
information on network operating systems can be
accessed at:
Standards: These servers support or comply with the
following standards:
Multi-processor Specification (MPS) 1.4
Windows NT 4.0 Server
Windows 2000 Advanced Server
Windows 2000 Server
Linux:
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xSeries 330 servers are intended for use as rack-drawer
servers and are tested and designed to operate in a
horizontal position.
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Microsoft:
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Note: The noise emission level stated is the declared
(upper limit) sound power level, in bels, for a random
sample of machines.
All measurements made in
accordance with ISO 7779 and reported in conformance
with ISO 9296.
Interconnect
Keyboard
Mouse
HDD
Display (E54, E74, T540, or equivalent)
When having the unit serviced, plan to have these
components attached to your server either directly or
indirectly via a console.
Minimum configuration: 0.08 kVA
Maximum configuration: 0.22 kVA
102-066
UL 19506
For service, the server requires a compatible:
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Unattended or remote installation may be performed
without requiring some or all of these components.
Review your unattended software installation program
information
for
specific
hardware
configuration
requirements.
-48 to -60 V dc; 4, 6 A
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Canada ICES-003, issue 3, Class A
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Hardware Requirements: For attended installation of an
operating system, this server requires a compatible:
Electrical
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FCC — Verified to comply with Part 15 of the FCC
Rules, Class A
Operating Environment
Dimensions
Width: 439.9 mm (17.3 in)
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6
Note: For optimum operation when chaining, it is
suggested that resolutions no larger than 1024 x 768 x 32
be used.
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Telcordia Technologies GR-63-CORE, Level 3
Telcordia Technologies GR-1089-CORE, Level 3
http://www.ibm.com/pc/us/compat
(PCI)
Compatibility: The xSeries 330 contains licensed system
programs that include set configuration, set features, and
test programs. System SurePath BIOS is loaded from
-2-
a “flash” EEPROM into system memory. This BIOS
provides instructions and interfaces designed to support
the standard features of the xSeries 330 and to maintain
compatibility with many current software programs.
Planning Information
Customer Responsibilities: This server must be installed
by personnel trained in telco dc wiring installations.
Setup instructions are shipped with the system.
For detailed information about IBM and non-IBM devices,
adapters, software, and network operating systems
supported with xSeries servers, visit:
Configuration Information
Bay Configuration
http://www.ibm.com/pc/compat
The xSeries 330 server contains four drive bays. The top
bay on the left contains the standard 1.44 MB, 3.5-inch
slim-high diskette drive. The bay beneath contains the
standard CD-ROM drive.
Two 3.5-inch, slim-high,
hot-swap bays are located side-by-side from the center to
the right side of the server. These bays contain the two
standard 18.2 GB Ultra160 SCSI hot-swap HDDs.
Contact your IBM representative, IBM Business Partner,
the HelpCenter  , or refer to the IBM Sales Manual for
information on the compatibility of hardware and software
for xSeries servers.
The Sales Manual is updated
periodically as new features and options are announced
that support these servers.
Limitations
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NEBS compliancy is configuration dependent. Options
that are installed in this server may require
recertification.
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To ensure proper air flow for cooling, this server
should be installed in a rack cabinet with a perforated
door, such as the NetBAY42 or NetBAY25.
An
alternative is to remove the front door of rack cabinets
where the door panel is of solid construction.
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The 24x-10x IDE CD-ROM is cabled directly to the IDE
port.
This server requires a -48 to -60 V dc power source.
For cabling specifications and overcurrent protection
information, refer to the Cable Orders section of this
announcement.
Cabling — Standard Non-RAID Configurations
The xSeries 330 contains a DASD backplane supporting
two hot-swap, SCA-2 compliant drive bays.
The
backplane is connected to the internal connector of the
integrated Ultra160 SCSI controller through a 16-bit LVD
SCSI cable.
Rack Installations
xSeries 330 is a 1 U, rack-drawer model designed to be
installed in a 19-inch rack cabinet designed for 25-inch
deep devices, such as the NetBAY42 ER, NetBAY42 SR
or NetBAY25 SR.
Use the version of ServerGuide that is shipped with
the system, or a later version, to load software and
drivers. Earlier versions of ServerGuide may not be
compatible with the server.
xSeries Cable Chaining Technology Cable Kit (06P4792)
— Cabling Considerations
Single or multiple xSeries 330 servers can be connected
to a console through the use of the xSeries Cable
Chaining Technology Cable Kit. A keyboard/video/mouse
(KVM) chaining cable is standard with each xSeries 330.
This 245 mm (10-inch) jumper cable is used to “chain” one
server to another.
The xSeries Cable Chaining
Technology Cable Kit provides the interface to attach a
keyboard, mouse, or monitor to the last xSeries 330 of the
chain.
The xSeries 330 contains a single, configurable serial
port. It can be configured to be
operating-system-controlled,
service-processor-controlled, or shared between the
two. You can set the configuration by changing the
header location to which the internal serial cable is
plugged. The default location from the factory is in the
shared position. In the shared position, the service
processor controls the port until the operating system
is running, then the operating system takes control.
The service processor can regain control of the port
for user-configured dial-out situations or if the
operating system is not available, but operating
system control cannot be reestablished without
resetting the server.
The xSeries Cable Chaining
supports the following devices:
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This server supports a maximum of 4 GB of system
memory by adding a 1 GB PC133 ECC SDRAM RDIMM
in each of the four DIMM slots. All supported system
memory is addressable through direct memory access.
The xSeries 330 supports 128 MB, 256 MB, 512 MB,
and 1 GB 133 MHz ECC SDRAM registered DIMMs.
All supported DIMMs can coexist in the same system.
Refer to Planning Information for supported memory
options.
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Microprocessor SMP upgrades must be of the same
type and clock speed. Mixing microprocessors of
different speeds or cache size is not supported.
•
Chaining xSeries 330 servers is supported through a
console. Chaining through a console switch is not
currently supported.
Technology
Cable
Kit
IBM Two-Button Mouse — (28L3673)
IBM 84-key Space Saver Cost Reduced Keyboard —
(28L3644)
IBM T540 Compact Flat Panel TFT Display — (9511)
Supported Memory Options
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128 MB PC133 ECC SDRAM RDIMM — (10K0018)
256 MB PC133 ECC SDRAM RDIMM — (10K0020)
512 MB PC133 ECC SDRAM RDIMM — (10K0022)
1 GB PC133 ECC SDRAM RDIMM — (33L3326)
Power Considerations
This server includes a 200-watt, -48 to -60 V dc,
auto-sensing, power supply that requires a dc power
source of -48 to -60 V. This power supply can provide
sufficient power to run the server fully configured with
supported devices.
Cable
Orders:
The
xSeries
330
requires
customer-supplied wiring from a dc power source to the
server. The cable size must be 14 AWG and not exceed
three meters. The power source must have a minimum
of 5 A and maximum of 15 A overcurrent protection.
Refer to the Software Requirements section for operating
system limitations.
-3-
102-066
Information pertaining to wiring installation is contained
in the installation guides for these products. Article 240
paragraph 3 of the National Electric Code, table 310-16,
further describes wiring requirements for this type of
equipment.
Terms and Conditions
This product is available for purchase under the terms of
the IBM Customer Agreement (ICA).
IBM hardware products are manufactured from new parts.
In some cases, the hardware product may have been
previously installed.
The dual 10/100 Mbps, full-duplex, Ethernet PCI
controllers, standard with this server, are connected
directly to independent RJ-45 connectors. The RJ-45
connectors provide a 10BaseT or 100Base-TX interface for
connecting twisted-pair cable to the Ethernet network.
Cabling is not included with the server. To connect the
Ethernet controller to a repeater or switch, use an
unshielded twisted pair (UTP) cable with RJ-45 connectors
at both ends. For 100 Mbps operation, Category 5 cabling
must be used. For 10 Mbps operation, Category 3, or
better, cabling must be used. There are no additional
cabling requirements, other than for keyboard, mouse,
and monitor connections.
Regardless, IBM warranty terms apply.
IBM Credit Corporation Financing: Yes
To obtain copies of the IBM Statement of Limited
Warranty, contact your reseller or call IBM. In the United
States, call IBM at 800-772-2227. In Canada, call IBM at
800-565-3344.
Warranty Period:
parts and labor
Installability: The xSeries 330 requires about 20 minutes
for installation. Installation includes unpacking, setting
up, and powering on the system. Additional time is
required to install an operating system, additional
adapters, or features.
System hardware — Three years on
Warranty Service: System Hardware — IBM On-site
Repair (IOR), 9 hours a day, Monday through Friday
excluding holidays, next-business-day response
•
System Unit Carton: System Unit
•
Country Kit Carton:
Exchange/Repair: IBM optional features initially installed
with an xSeries server carry the same warranty as the
system. If installed after the initial system installation,
they carry the balance of the system warranty or the
optional feature warranty, whichever is greater.
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The HelpCenter at 800-772-2227 will assist with problem
isolation for hardware to determine if warranty service
or parts exchange is required. Some parts of the system,
such as the keyboard, mouse, and memory, are
considered customer replaceable units (CRUs).
Packaging
ServerGuide and IBM Director
xSeries 330 Installation Guide
KVM chaining cable (10-inch/245-mm)
Velcro/cable tie package
CD-ROM packages
xSeries 330 is shipped in a single package. The country
kit carton is contained inside the top portion of the system
unit carton.
International Warranty Service (IWS): IWS is available
during the warranty period to customers who travel or
relocate to countries where their computer is sold and
serviced by IBM or IBM resellers authorized to perform
warranty service. Eligible IBM computers are identified
by their four-digit machine type.
Security, Auditability, and Control
Security and auditability features include:
•
Power-on and privileged-access password functions
provide controls of who has access to the data and
server setup program on the server.
•
Set unattended boot mode allows the system keyboard
to be locked to all entries except the password and at
the same time allows other computers on the network
to access the system disk drive.
•
Selectable boot sequence can be used to prevent
unauthorized installation of software or removal of
data from the diskette drive.
You can obtain IWS through the method of service, such
as depot, carry-in or on-site, provided in the servicing
country.
Service methods and procedures vary by
country, and some service or parts may not be available
in all countries. Service centers in certain countries may
not be able to service all models of a particular machine
type. In addition, some countries may have fees and
restrictions that apply at the time of service.
To determine the eligibility of your computer and to view
a list of countries where service is available, visit:
http://www.ibm.com/pc/support
This server is intended to be installed and secured in a
rack. It is a customer′s responsibility to ensure that the
server and rack installation are secure to prevent
sensitive data from being removed.
Click on the Warranty Lookup tab.
The customer is responsible for evaluation, selection, and
implementation of security features, administrative
procedures, and appropriate controls in application
systems and communications facilities.
Licensing:
Programs included with this product are
licensed under the terms and conditions of the License
Agreements that are shipped with the system.
For more information on IWS, refer to Service
Announcement 601-034, dated September 25, 2001.
Maintenance Services — ServiceElect and
ServiceSuite
ServiceElect and ServiceSuite provide hardware warranty
service upgrades, maintenance, and selected annuity
support services in one agreement.
102-066
-4-
Warranty Service Upgrade: During the warranty period,
Warranty Service Upgrade provides an enhanced level
of service for an additional charge. This enhanced level
of service provides a higher level of on-site service labor
for all three years of the original warranty period. Parts
are covered for three years by the original warranty.
Central Facility Maintenance Service (CFMS) Option: No
Non-IBM Parts Support
Warranty Service: IBM is now shipping IBM machines
with selected non-IBM parts that contain an IBM field
replaceable unit (FRU) part number label. These parts,
parts with an IBM FRU label, are to be serviced during the
IBM machine warranty period. IBM is covering the
service on these selected non-IBM parts as an
accommodation to their customers, and normal warranty
service procedures for the IBM machine apply.
The following Warranty Service Upgrade options are
available:
•
IOR, 9 hours a day, Monday through Friday excluding
holidays, 4-hour average response
•
IOR, 24 hours a day, 7 days a week, 4-hour average
response
•
IOR, 24 hours a day, 7 days a week, 2-hour average
response
Warranty Service Upgrades and Maintenance Services:
Under certain conditions, IBM Integrated Technology
Services services selected non-IBM parts at no additional
charge for IBM Machines that are covered under a
warranty service upgrade or maintenance services.
Maintenance Service
•
IOR, 9 hours a day, Monday through Friday excluding
holidays, next-business-day response
•
IOR, 9 hours a day, Monday through Friday excluding
holidays, 4-hour average response
•
IOR, 24 hours a day, 7 days a week, 4-hour average
response
•
IOR, 24 hours a day, 7 days a week, 2-hour average
response
IBM Service will provide hardware problem determination
on non-IBM parts (adapter cards, PCMCIA cards, disk
drives, memory and so forth), installed within IBM
systems covered under warranty service upgrade or
maintenance services and provide the labor to replace
the failing parts at no additional charge. If IBM has
Technical Service Agreements with the manufacturers of
the failing part, or if the failing part is an accommodations
part (a part with an IBM FRU label), IBM may also source
and replace the failing part at no additional charge. For
all other non-IBM parts, the customers are responsible for
sourcing the parts, and installation labor will be provided
at no additional charge, if the machine is covered under
a warranty service upgrade or maintenance services.
Maintenance Service (ICA)
Maintenance services are available for ICA legacy
contracts.
The preferred go-to-market offerings are
ServiceElect. However, ICA legacy contracts will still be
available for current customers until they are withdrawn.
IBM Hourly Service Rate Classification: One
ServicePac Services Information
Alternative Service (Warranty Service Upgrades): During
the warranty period, Warranty Service Upgrade provides
an enhanced level of service for an additional charge.
This enhanced level of service provides a higher level of
on-site service labor during the original warranty period.
ServicePac for Warranty and Maintenance Options: The
announced products may be eligible for ServicePacs for
Warranty and Maintenance Options which provide
convenient prepackaged offerings for warranty service
upgrades and maintenance services. Refer to the Prices
section for information on the availability of ServicePac
offerings.
The following Warranty Service Upgrade option is
available: IOR, 24 hours a day, 7 days a week, 4-hour
average response
ServicePac Installation Services:
The announced
products may be eligible for ServicePacs for Installation
Services which provide convenient prepackaged offerings
for installation services. Refer to the Prices section for
information on the availability of ServicePac offerings.
Maintenance Service
•
IOR, 9 hours a day, Monday through Friday excluding
holidays, next-business-day response
•
IOR, 24 hours a day, 7 days a week, 4-hour average
response
For additional ServicePac information, visit:
http://www-1.ibm.com/services/its/us/servicepac.html
Mid-Range System Option: The xSeries 330 is an eligible
machine for the Mid-Range System Option of the ICA.
Eligible
Type
Rental Offering: No
Discount
Three-Year
Five-Year
Field-Installable Features: Yes
Model Conversions: No
8674
17%
22%
Customer Setup: Yes
Corporate Service Option: The xSeries 330 is an eligible
machine for the Corporate Service Option of the ICA.
Option
Network
System
Graduated Charges: No
Discount
Three-Year
Five-Year
25%
17%
30%
22%
Extended Maintenance Option: No
-5-
102-066
Trademarks
Prices
Description
Machine
Type/Model
Part
Number
xSeries 330 —
8674-N1X
2 x 1.26 GHz,
1 GB,
2 x 18.2 GB HDD
7
xSeries is a trademark of International Business Machines
Corporation.
ServiceSuite and the e-business logo are trademarks of
International Business Machines Corporation in the United
States or other countries or both.
SurePath, HelpCenter, and ServicePac are registered
trademarks of International Business Machines Corporation
in the United States or other countries or both.
Pentium is a registered trademark of Intel Corporation.
Microsoft is a trademark of Microsoft Corporation.
Windows and Windows NT are registered trademarks of
Microsoft Corporation.
Other company, product, and service names may be
trademarks or service marks of others.
IBM
List
Price7
8674N1X
$4,409
IBM price; does not include tax or shipping and is subject to
change without notice. Reseller prices may vary.
ServicePac for Warranty and Maintenance
Part
Number
Description
3 year IOR 24 x 7
+ 2-hour average response
3 year IOR 24 x 7
+ 4-hour average response
3 year IOR 9 x 5
+ 4-hour average response
These ServicePac offerings
announced in the U.S.
21P2074
21P2073
21P2072
are
valid
for
models
For ServicePac prices, visit:
http://www-1.ibm.com/services/its/us/spwarmain.html
Maintenance Service (ICA) Charges
Alternative Service (Warranty Service Upgrades)
IOR
24 x 7
$450
Annual Maintenance Service
IOR
9x5
IOR
24 x 7
$600
$900
For ServiceElect (ESA) Maintenance Service Charges,
contact IBM Global Services at 888-IBM-4343 (426-4343).
Customer Financing:
IBM Global Financing offers
attractive financing to credit-qualified commercial and
government customers and Business Partners in more
than 40 countries. IBM Global Financing is provided by
the IBM Credit Corporation in the United States.
Offerings, rates, terms, and availability may vary by
country.
Contact your local IBM Global Financing
organization. Country organizations are listed on the Web
at:
http://www.financing.ibm.com
102-066
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