User manual
The fast, easy to use, Open-source 3D printer
User manual
English Version 1.01
Ultimaker 2 Manual: Table of Contents
A
B
WELCOME TO THE ULTIMAKER 2
4
A1
The Ultimaker experience 5
A2 Specifications of the Ultimaker 2
6
GET STARTED AND UNPACK YOUR ULTIMAKER 2
B1 Unboxing your Ultimaker 2
B2 What’s in the box
B3 Ultimaker 2 at a Glance
7
8
10
11
C
INSTALLING PARTS ON YOUR ULTIMAKER 2
C1 Installing power supply
C2 Installing filament spool holder
C3 Switch on/off the Ultimaker 2
12
13
14
15
D
FIRST USE OF YOUR ULTIMAKER 2
D1 First time startup
D2 Leveling the build plate
D3 Loading filament material
D4 Make your first 3D print
D5 3D Printing and print removal.
16
17
18
20
22
23
E
MAKE A PRINT FILE WITH CURA SOFTWARE
E1 Downloading and installing Cura
E2 Cura software interface
E3 From YouMagine.com to load file in Cura
E4 Preparing a 3D model
E5 From SD-card to print your file
24
25
26
28
29
30
F
MAINTENANCE FOR YOUR ULTIMAKER 2
F1 In General
F2 The glass plate
F3 Removing and cleaning the material feeder
F4 Lubricating the axes
31
32
33
34
35
G
TROUBLESHOOTING AND SUPPORT FOR THE ULTIMAKER 2
G1 Simple Troubleshooting tips
G2 Contact support
G3 Glossary of Terms
G4 Safety and Compliance TERMS OF SERVICE
TABLE OF CONTENT
36
37
39
40
41
42
WELCOME TO THE
ULTIMAKER 2
4
A1.The Ultimaker Experience
This User manual is designed to help you start
your experience with Ultimaker 2. Within these
pages, we want to show you how simple and
easy it is to produce great prints.
You might be familiar with earlier types of
Ultimakers or other 3D-printers. It is essential
that your read this manual carefully as there
are a lot of new procedures with Ultimaker 2.
THE ULTIMAKER EXPERIENCE
5
A2. Specification of the Ultimaker 2
PRINTING
PHYSICAL DIMENSIONS
Print technology
Fused filament
fabrication (FFF)
Frame Dimension
With all parts attached
and the max height
filament guide tube
X 35.7 cm
Y 34.2 cm
Z 38.8 cm
Position precision
X 12,5 micron
Y 12,5 micron
Z 5 micron
Filament diameter
2.85 mm (generally known as 3 mm filament)
Nozzle diameter
0.4 mm
Print speed
30 mm/1 - 300 mm/s
Travel speed
30 mm/1 - 350 mm/s
Shipping box
X 42.0 cm
Y 42.0 cm
Z 57.8 cm
Weight
Total Shipping weight
11.2 kg
15.6 kg
SOFTWARE
Ambient Operating
Temperature
Storage Temperature
Build volume
23 x 22,5 x 20,5 cm
Layer resolution
Ultra high 20 micron
High 60 micron
Medium 100 micron
Low 200 micron
Software package
File types Supports
Cura - Official Ultimaker
STL / OBJ / DAE / AMF
Windows (XP 32 bit/7+)
Ubuntu Linux (12.04+)
Mac OS X (10.6 64bit +)
ELECTRICAL
TEMPERATURE
15° – 32° C
0° – 32° C
Operating nozzle
temperature
180° - 260°
Operating heated build
plate temperature
50° - 100°
SOUND
AC INPUT:
100 – 240 V, ~4 AMPS,
50 – 60 HZ
221 watt max.
POWER
REQUIREMENTS
24 V DC @ 9.2 AMPS
Connection
X 49.2 cm
Y 34.2 cm
Z 55.8 cm
Average operational
noise
49 dBA.
Stand alone with
SD-card / WIFI ready
WARNING: The Ultimaker 2 generates high temperatures and has hot moving parts that can cause
injury. Never reach inside of the Ultimaker 2 while it is in operation. Always control the Ultimaker 2 from
the push wheel on the front or with the power-switch on the back. Allow the Ultimaker 2 to cool down
for 5 minutes before reaching inside.
CAUTION: If opening the Ultimaker 2 for service, ensure that the power supply is turned off and the
cord is disconnected from the wall socket.
CAUTION: Only use power supply provided with your Ultimaker 2.
SPECIFICATION OF THE ULTIMAKER 2
6
GET STARTED AND
UNPACK YOUR
ULTIMAKER 2
7
B1.Unboxing your Ultimaker 2
1. Place the Ultimaker 2 box on a stable
surface, Placing it centrally on the floor
will provide the best accessible position
for unpacking.
2. Open the box. Here you will see the
first cardboard layer with the User
manual, Quick use instruction sheet and
a spool with PLA filament material.
We recommend that you use the User
manual to guide you through the
setup process first.
NOTE: You can download a PDF copy of this
User manual under manual at the support page:
https://ultimaker.com/pages/support
3. Remove the first Cardboard layer.
4. Remove the bigger [1] cardboard
sheet from this next layer, now you
should see a glimpse of your
Ultimaker 2.
Now also remove the box [2] with the
Ultimaker 2 accessories.
B GET STARTED & UNPACK YOUR ULTIMAKER 2.
2
1
8
5. Now remove the four cardboard
corner pieces.
6. Now its time to take out the
Ultimaker 2 from the box. Lift it out by
pulling it up gently at the front [1] and
back [2] of the Ultimaker 2.
1
2
Caution: Make sure you lift ONLY by the frame
DO NOT TOUCH any internal parts of ultimaker 2
7. Position it on a sturdy table to
optimise the approach and with plenty
of space surrounding it.
NOTE: Please do not use excessive force when
unpacking your Ultimaker 2. Excessive force
may lead to damage to the Ultimaker 2 and its
components.
8. Remove the packing cardboard from
inside the Ultimaker 2.
B GET STARTED & UNPACK YOUR ULTIMAKER 2.
9
B2.What’s in the box
Besides your Ultimaker 2 there are a lot of essential accesoires that comes with this 3D
printer. All the following parts should be in the box, please check contents.
1
FILAMENT SPOOL
1
SPOOL HOLDER
2
POWER SUPPLY AND
CABLE
BLUE M3 TAPE AND A
GLUE STICK
1
USB CABLE
4
HEX WRENCHES
22
1
TEST PRINT DONE BY
THIS ULTIMAKER 2
1
GREASE
B GET STARTED & UNPACK YOUR ULTIMAKER 2.
1
USER MANUAL
10
B3.Ultimaker 2 at a glance
[1] Display
9
[2] SD-card slot
8
[3] Push and rotate button
[4] Build plate
[5]
Glass clamps
[6]
Build plate screws
[7] Print head
[8] Filament guide tube
* Front view
7
4
5
6
* Back view
2
8
9
10
11
1
[9] 3
Print head cable
[10] Material feeder
[11] Spool holder
[12] Power Socket
[13] USB Socket
[14] Power switch
14
12 13
B GET STARTED & UNPACK YOUR ULTIMAKER 2.
11
INSTALLING PARTS
ON YOUR
ULTIMAKER 2
12
C1.Installing power supply
ATTACHING POWER SUPPLY
Now the next step is to give the Ultimaker 2 power. This is done by attaching the
external power supply.
1. First make sure the power switch is in the
OFF position, this is when the button at the
back is pressed to 0.
2. The corresponding power cable (for your
country) has to be inserted in the power brick
of the power supply.
3. The connector has to be inserted at the back
of the Ultimaker 2, in the round hole next to the
on/off switch and USB slot. The flat side of the
power plug has to face towards the top of the
Ultimaker 2.
4. Now plug the external power supply into the
wall socket.
DETACHING THE POWER SUPPLY
1. If the power supply has to be detached,
the first step is to make sure the Ultimaker 2
turned off. This is done by pressing the power
switch to 0.
2. Next take the power plug out of the wall
socket.
3. The plug has a sliding collar. When removing
the plug from the machine, gently slide the
collar outwards which will release the plug and
allow it to come out with ease.
CAUTION: Please make sure not to pull the cable. Excessive force may result in breaking this component.
4. The main cable in the power brick can be
detached by pulling it out gently.
C INSTALLING PARTS ON YOUR ULTIMAKER 2.
13
C2.Installing filament spool holder
ATTACHING THE SPOOL HOLDER
1. The spool holder attaches to the back of the
Ultimaker 2.
2. Take the spool holder and insert the top
through the hole [2] in the middle of the back.
3. Now press it further down [3] until it snaps
into place. The filament can now be added.
When facing towards the back of the
Ultimaker 2 the filament has to turn counterclockwise around the spool. The filament spool
can now be pushed over the spool holder until
it “clicks”. This means that the filament spool is
fitted. To detaching the spool holder the
filament has to be removed
2
DETACHING THE SPOOL HOLDER
4. Take the spool holder and squeeze it at both
sides [3], now you can easily swivel it up.
3
Now reverse steps [3] and [2] The top side of
the spool holder is the pivot point. The spool
holder should detach easily. Now it can be
taken away completely.
C INSTALLING PARTS ON YOUR ULTIMAKER 2.
14
C3.Switch on/off the Ultimaker 2
SWITCH ON THE ULTIMAKER 2
The on/off button (a.k.a. ‘ – | O ’) of the
Ultimaker 2 is located at the back. The ‘ O ’
represents off and the ‘ – ’ represents on.
When it’s switched to the ‘ – ’ the Ultimaker 2
is turned on and should start up.
After the Ultimaker 2 has been turned on, the
front LED display should light up and the sides
should glow.
SWITCH OFF THE ULTIMAKER 2
The Ultimaker 2 can be turned off by
pressing the power switch to ‘ o ‘ at any time, it
is recommended to only turn off the
Ultimaker 2 when it is NOT in use.
When the Ultimaker 2 is switched off, the
display and lights will automatically turn
themselves off.
C INSTALLING PARTS ON YOUR ULTIMAKER 2.
15
FIRST USE
OF YOUR
ULTIMAKER 2
16
D1. First time startup
This chapter guides you through the steps and the first run of the
Ultimaker 2. After you switch on Your Ultimaker 2, the display will light up
and guide you through “The First Run Wizard”.
USE OF THE DISPLAY
1/21. You can navigate through the display by using the button. This button
can be pushed and rotated. By rotating you can select or control an action. By
pushing you can confirm an action. When pushing the button you hear a “beep”
sound to confirm your chosen action. A blinking button means the Ultimaker 2
is waiting for user input.
2/21.
After the Welcome Notification on the LCD
screen, click [CONTINUE] to go to the next
step.
NOTE: If you don’t see the first run wizard, navigate to [MAINTENANCE], [ADVANCED] and confirm for a [Factory reset] You can use this function for the first run wizard at any time
3/21.
When you read this step confirm the
[CONTINUE] to go the next step:
Leveling the build plate
D FIRST USE OF YOUR ULTIMAKER 2.
17
D2.Leveling the build plate
If the build plate is too far away from the
nozzle your 3D-print might not stick to the
build plate.
Equally, if you adjust the build plate too close to
the nozzle, the build plate can block the
filament from extruding from the nozzle.
It can also scratch the build plate.
NOTE: After transportation you might want to level your
build plate to ensure your 3D prints stick well to the
build plate
HOW TO LEVEL THE BUILD PLATE
When leveling the build plate you must follow
the step 4/21 until 10/21 on the display where
the first step 4/21 control the height by
rotating this button.
In the step 5/21 you rotate this left build
plate screw under the build plate to control the
height between the nozzle and the build plate.
In 6/21 you adjust a similar build plate screw
on the right hand side.
CAUTION: In these steps the print head will
automatically move through the Ultimaker 2. Also the
Build plate will determine its destination by going up
and down again.
Now, follow the display instruction 4/21. and 5/21. and [CONTINUE] when finished.
D FIRST USE OF YOUR ULTIMAKER 2.
18
HOW TO LEVEL THE BUILD PLATE (CONTINUED)
Follow the display instruction 6/21. and 7/21. and [CONTINUE] when finished.
We are going to do this again to fine tune the build plate. Please, make sure you have a
piece of paper within reach and press [CONTINUE] to go to the next step. Make sure you
turn the build plate screw to finetune this step if necessary.
8/21. Follow display instruction as demonstrated in the supporting image and press
[CONTINUE] when finished.
9/21. Follow display instruction as demonstrated in the supporting image and press
[CONTINUE] when finished.
10/21. Follow display instruction as demonstrated in the supporting image and press
[CONTINUE] when finished.
NOTE: If you have problems, or if you need to level your build plate again, you can use the
[BUILD PLATE] function under [MAINTENANCE] through the standard menu.
D FIRST USE OF YOUR ULTIMAKER 2.
19
D3. Loading filament material
11/21.
Now that we have completed the initial leveling
tasks we [CONTINUE] and go to the step where
we are going to insert filament material in the
material feeder.
Please make sure you have a filament spool positioned over the spool holder, with the
filament in counter clockwise direction.
12/21.
In this step, you need to wait a minute while
the printhead heats up. Wait for the onscreen
progress bar to reach 100%
NOTE: The printhead will now move itself to the front
automatically.
13/21. THIS STEP NEEDS SOME EXTRA FOCUS.
The wheel in the material feeder will start rotating slowly. Take the material and put it
in the hole at the bottom of the material feeder. There is a hole where it should go into
right above the sticker. Follow the display instruction with the supporting images below
but WAIT! before pushing [CONTINUE] and check the next page for more instructions.
Push the filament in the material feeder
until the filament is being grabbed by the
knurled wheel. This cost some force.
D FIRST USE OF YOUR ULTIMAKER 2.
20
LOADING FILAMENT MATERIAL (CONTINUED)
You can [CONTINUE] this step, 13/21, when
the material is loaded until it reaches
the first bowden tube clip
14/21.
The filament is being pulled through the transparent bowden-tube more quickly. Wait until
the progress bar is full.
15/21.
Follow the instruction on the display. When the
filament material exits from the nozzle, click
the button to [CONTINUE].
WARNING: Do not touch the extruder while it is
heating, it is heating up to 220° C
NOTE: Don’t be surprised if the material that initially comes out of the nozzle is not the color you expected. There’s probably some filament left inside the nozzle. This is caused by testing the Ultimaker 2 before packing. Wait until you see the color that you loaded comes out of the nozzle before you [CONTINUE].
Follow the display instruction 16/21 and 17/21.
Make sure you choose the right material, this
material type is usually indicated on the
filament spool.
Press the [READY] to choose the material.
18/21. Confirm the selection by choosing [YES] or [NO]
D FIRST USE OF YOUR ULTIMAKER 2.
21
D4.Make your first 3D print
19/21.
It is important to tell your Ultimaker 2 which
type of material it will be using. Ultimaker 2
will adjust its settings to match with specific
materials.
[CONTINUE] to go to the next step
20/21. Now that the Ultimaker 2 has leveled its
build plate and has material filament loaded, it
can now begin to 3D print.
[ARE YOU READY] to go to the next step!
IMPORTANT.
Before you continue onto
the next step, make sure
that you add a thin layer
of glue on the middle of
the glass print plate. Use
the provided gluestick that
came with your
Ultimaker 2.
21/21. Make sure you have the SD-card
inserted that came with your Ultimaker 2,
If not, the SD-card can be inserted at the front
of the Ultimaker 2 on the right side of the
display in the SD-card slot.
[LET’S PRINT] to start 3D printing!
Your SD-card comes with the file
[Ultimaker Robot] click the button if you would
like to print this file.
D FIRST USE OF YOUR ULTIMAKER 2.
22
D5. 3D printing and print removal
After you have chosen your [Ultimaker Robot]
to print your Ultimaker 2 will prepare itself and
heat its print head nozzle and build plate. (This
can take up to 5 minutes)
WARNING: Do not touch the extruder while it is heating and in use. Temperatures can vary between
220° C and 260° C
While printing, the LCD display will indicate the
progress of your print and the remaining time
to completion. There is also on screen, the
options [TUNE] and [ABORT].
When your 3D print is finished, the display will
indicate that the Ultimaker 2 is cooling down.
The progress bar indicates when it is safe to
take out your print.
WARNING: Do not touch the print inside the Ultimaker
2 while it is still cooling down. Wait until the display tells
you “Print Finished. You can remove the print”.
Some parts are cooling down from a temperature of
max. 260° C and might be still very hot.
Now your print and your Ultimaker 2 is at a
safe temprature. You can remove the print.
Select the [BACK TO MENU] to start the next
print. Also on this screen, you have the options
to [CHANGE MATERIAL] and [MAINTENANCE]
Because you have completed the “First run
wizard” this is now your home menu every
time you start up your Ultimaker 2.
Under [MAINTENANCE] and the [ADVANCED]
you can choose [Factory reset] if you want to
do the “First run wizard” again.
D FIRST USE OF YOUR ULTIMAKER 2.
23
MAKE A
PRINTFILE WITH
CURA SOFTWARE
24
E1. Downloading and installing Cura
The prefered software for your Ultimaker 2 is Cura from Ultimaker.
This software package prepares your 3D model into instructions that
your Ultimaker 2 requires to produce an object.
1. The Cura software package can be downloaded
from the “Our software” section on our website:
www.ultimaker.com/pages/our-software
2. Download the latest version of Cura for your operating system. Our software
is available for, WindowsXP or newer, MacOS 10.6 or newer and Ubuntu Linux
12.10 or newer.
3. Open the installer and follow the directions to install the software.
4. After installing Cura, Cura will ask
what kind of 3D printer you have.
Select the Ultimaker 2. No other
configuration will be required, and
Cura will be ready to use.
5. After the installation you will see
the Ultimaker-robot positioned in the
Cura interface.
NOTE: We keep on updating our software, so the
latest version that you have downloaded might be a
newer version than the one in this manual.
E MAKE A PRINTFILE WITH CURA SOFTWARE
25
E2. Cura software interface
This is the main screen of Cura. Here you can choose which object or objects to
print. And how you want them to be printed.
4
1
2
3
5
7
6
8
9
10
11
12
[1] Load file
[5] Print type profiles
[9] Scale model options
Click this button to load an
object to your print area. You
can add as many objects as
you can fit on the plate.
3 options to choose a print
profile.
Option to change the Scale of
the object you like to print.
[2] Save toolpath (SD)
[6] Print with support
structure
[10] Mirror model
options
The option to give your model
some support material to
make the print more
succesfull.
Options to Mirror the object
you like to print.
When you press this button
the prepared toolpath will be
saved on the SD card.
[3] Share on
YouMagine.com
Through this button you
can share your 3D files on
youmagine
[4] Menu bar
In this bar you can change to
Full settings, preferences and
more expert settings
[7] View modes
After your model has been
prepared for printing, you can
use different view modes to
analyse your design.
[8] Rotate model
options
[11] Loaded 3D model
This is the object you have
loaded through the load file
button.
[12] 3D print volume
This is a visualisation of the
print area of your Ultimaker.
Option to change the rotation
of the object you like to print.
E MAKE A PRINTFILE WITH CURA SOFTWARE
26
Cura software interface continued
The following mouse actions are used to work, navigate and view the 3D model:
Leftmouse button
Scrollwheel button
Select objects. Hold and
move the mouse to drag
object on the 3D print area.
Use the scroll wheel to zoom
in or out.
Rightmouse button
Hold and move the mouse to
rotate the viewpoint around
the 3D model.
+
Rightmouse button +
Shift
Hold and move the mouse to
pan the 3D view
Right and left mouse
button
Hold and move the mouse to
zoom
E MAKE A PRINTFILE WITH CURA SOFTWARE
27
E3. From YouMagine.com to load file in Cura
Now that you are familiar with the interface of Cura we continue to
explain how you can download a 3D file from YouMagine.com and
import this into Cura.
YouMagine.com is an online community for 3D printing.
1. Open your browser and go to
www.youmagine.com
2. Use the search field at the menu bar next to
the magnifying glass to find a model of your
interest. Let’s search for example “coffee cup”
and ‘Enter’.
3. Choose a model design you like.
4. The following page will provide you a
‘Download’ button where you can get your .stl
file which is needed to print a 3D model.
5. The .stl file can be loaded into the Cura
software, explained more fully in the next
chapter.
NOTE: The screenshots may not look and
work exactly the same because this platform
is continue in development.
E MAKE A PRINTFILE WITH CURA SOFTWARE
28
E4. Preparing a 3D model
1. Most 3D printable files that you will find on
YouMagine.com are in the STL format.Lets
start by clicking on the Load button in Cura.
2. When you have loaded a file into Cura you
might notice the progress bar.
Cura is automatically making the 3D model
print ready for you.
3. In the meantime you can adjust settings and
select a print type.
4. When the 3D model is prepared, the Save
toolpath button shows up and gives you the
option to save the prepared model in a
directory.
Underneath the button Cura gives you an
indication about your print on
- Estimated Print Time
- Amount of material required
- And the weight of your 3D print
5. After you inserted the included SD-card in
your computer, Cura changes the Save
toolpath Button into the Toolpath to SD Button.
SD
6. Just after you choose for the Toolpath to SD
button you will see the same progress bar but
now it saves the file on the SD card.
7. When finished saving It will give you the
notification that your file has been saved.
8. Before taking out the SD-card make sure
you always choose the safely eject
button in Cura.
E MAKE A PRINTFILE WITH CURA SOFTWARE
29
E5. From SD-card to print your file
1. After saving the file and safely ejecting your SD-card from your computer, it is
time to insert it in the SD-card Slot at the front of your Ultimaker 2
2. By rotating the button and selecting
[PRINT], you can now choose your desired
print model from the SD-card.
E MAKE A PRINTFILE WITH CURA SOFTWARE
30
MAINTENANCE
FOR YOUR
ULTIMAKER 2
31
F1. In General
To achieve the best possible results from your Ultimaker 2, some
basic annual maintenance is recommended. This chapter contains
tips which helps you to keep the Ultimaker 2 running at it’s best.
Before you make a print a quick check is advised. A visual check is
recommended to see that there are not any:
- old prints/objects on the build plate.
- make sure no one can possibly walk over, damage or pull out the power supply
cable. These are the basic tips to get your Ultimaker 2 running.
F MAINTENANCE FOR YOUR ULTIMAKER 2
32
F2. The glass plate
Cleaning the glass plate
After a lot of printing, there sometimes can be a little excess glue stuck to the
glass build plate. This can cause an uneven print surface and it is recommended
to clean this once in a while.
1. Make sure Ultimaker 2 power is powered off.
2. Carefully slide the front glass clamps and click them off carefully.
WARNING. Use a screwdriver for this step
because the clamps can be sharp.
WARNING. Make sure you only take out the
glass plate when it is cooled down.
3. Make sure the building plate is at the bottom of your Ultimaker 2, this is to
prevent you not damage you printhead or Z- axis.
4. Now you continue to slide the glass plate of the build plate to the front and
take it out.
5. To disolve and clean off the excess glue, place the glass plate carefully under
normal tap water and brush off the material.
WARNING. The glass plate is positioned on
top of an electrical heating area so make sure
it’s dry.
6. Put it back in and slide the glass clamps back in the original position.
Note. To be sure that your next print will be succesfull you might want to level
your build plate. You can do this under [maintenance]..
Use of the M3 Blue tape
The Ultimaker 2 also comes with a rol of Blue M3 tape. This is an optional solution for printing without the use of heated bed. We provide this because some
users would like to try it though we advice to always us heated bed and the
provided glue.
F MAINTENANCE FOR YOUR ULTIMAKER 2
33
F3. Removing and cleaning the material feeder
Removing filament
In the Ultimaker 2 the filament material can be changed. As you have learned in
previous steps there is no need to do this all by yourself because the Ultimaker 2
helps you with that.
1. Go to the [MATERIAL] tab on the main menu of the display. Press the button:
next go to [CHANGE], this can be done by turning the wheel next to the screen.
Press the button.
Note: firmware updates in the future may use a different terminology.
2. Your Ultimaker 2 will heat up so the material can be removed later. When the
required temperature is met, the feeder will turn by itself and retract the filament.
3. Rewind the filament on the filament spool and make sure it cannot uncoil at a
later moment (secure with hole in spool, tape or anything which works).
Clean material feeder
After a lot of printing, the wheel in the material
feeder can accumulate small plastic particles.
You can clean this by blowing air on the wheel
or using a simple brush.
F MAINTENANCE FOR YOUR ULTIMAKER 2
34
F4. Lubricating the axes
Z-Axes
After approximately every half year the
threaded rod on the z-stage has to be
lubricated. A green grease (Magnalube-G) is
included with the Ultimaker 2. This grease is
the lubrication which has to be used on the
threaded Z-stage rod.
Note: the green grease should be applied as is shown in
the photograph.
Make sure you spread 10 drops of grease over
the entire exposed threaded rod. With you next
print on the Ultimaker 2 the Thread will grease
itself by moving up and down.
X-Y-Axes
If you notice small wavers in the outside
surfaces of your 3D printed objects.It is recommended to add a single drop of sewing
machine oil onto the X and Y steel axes bars.
This will inprove the smooth movement of your
Ultimaker 2
This lubrication is not included in the
Ultimaker 2 package.
If you choose to lubricate the X- and Y-axes
you MUST use sewing machine oil. Apply a
maximum of one droplet oil on the axis.
Remove any excess oil.
F MAINTENANCE FOR YOUR ULTIMAKER 2
35
TROUBLESHOOTING
AND SUPPORT
FOR THE
ULTIMAKER 2
36
G1. Simple Troubleshooting tips
In case something goes wrong with your Ultimaker 2, the following
chapter will help you. From diagnosing and fixing the problem
yourself to contacting support.
Print detaches during printing or print does
not stick at all.
Cause
Build plate is not properly leveled.
Solution
Follow the instructions under [MAINTENANCE]
and then [BUILD-PLATE]
Second cause
Material is not adhering to the build plate.
Solution
Using a thin layer of the supplied glue-stick as
discussed in chapter D4.
Print is stuck on the build plate.
Cause
Object is stuck on the build plate, even after
soaking in water. PLA or ABS has bonded with
the glass.
Solution
Use a spatula or another thin object such as
a wedge between the glass and the object.
Slowly push the wedge under the object from
different directions. If the object will not
release from the build plate try slightly tapping
the wedge.
Material feeder ticks when loading new material.
Cause
Material has reached the nozzle and is exiting the nozzle, the feeder cannot keep
up with the flow.
Solution
While loading new material it is normal for the feeder to tick, the feeder is designed to tick backwards instead of grinding the material.
G. Troubleshoot and support for the Ultimaker 2
37
SIMPLE TROUBLESHOOTING TIPS CONTINUED
Not enough material is released from the nozzle.
Cause
Material feeder on the back of the Ultimaker 2 is ticking while printing. Nozzle is
blocked or partially blocked by dirt or burned material.
Solution
Increasing the print temperature to 260C while printing in an attempt to clear the
blockage. If the blockage is removed keep printing at 260C for at least 10 minutes to clean out any residue.
Second cause
Printing at 260C does not solve the blockage.
Solution
Something larger than 0.4mm could be blocking the nozzle. Cleaning the nozzle
or replacing it is recommended. Contact support: [email protected] who
will assist in fixing your Ultimaker 2.
Material flow stops and material is ground down by the feeder.
Cause
Nozzle could be blocked or partially blocked.
Solution
See “Not enough material is released from the nozzle.” for causes and solutions.
Second cause
Too much pressure is put on the material by the feeder.
Solution
Release the pressure on the feeder a bit by adjusting the build plate screw
clockwise.
Third cause
Too little pressure is put on the material by the feeder, causing the material to
slip.
Solution
Put more pressure on the feeder a bit by adjusting the pressure screw counter
clockwise.
Ultimaker 2 display only shows “ERROR - STOPPED”, “Temp Sensor”
Cause
A problem with the temperature measurement has been detected, the printer has
been switched off for safety reasons.
Solution
It indicates an electronics problem. Contact support: [email protected]
who will assist in fixing your Ultimaker 2.
G. Troubleshoot and support for the Ultimaker 2
38
G2. Contact support
In case you run into difficulty not addressed in this manual, please
feel free to contact our support staff through email, phone and of
course our support ticket system.
See www.ultimaker.com/pages/support for details.
There is also a wealth of information, tips and amazing Ultimaker
printed objects on our busy online forum community These forums
can be reached online at
http://umforum.ultimaker.com/
Drop by and say hello !
If you need any help resolving an issue you can alway email our support department at:
[email protected]
G. Troubleshoot and support for the Ultimaker 2
39
G3. Glossary of Terms
ABS filament: This is a well-known plastic known for its
Power supply: The A/C power supply. It consists of a
strength and industrial properties.
block and a power cable. The cable can have different
Active cooling fan: The fan that cools the print head as
power plugs(US, EU,AU,UK). It depends on what kind of
it is printing.
electric point is used in a country.
Blue tape: Blue masking tape can be used as adhesive
Power switch: Turns the Ultimaker on or off.
between your build plate and your print.
Print head: The assembly that melts the filament and
Build plate: The sturdy frame that is being used for print
pushes it through the nozzle onto the build plate.
area.
Print head fans: The fans which cool the filament as
Cura: Open Source Software that allows you to turn your
soon as it is put onto the build plate.
3D model into a printable file.
Push button: By rotating and pushing the button in front
Display: The OLED display provides the menu for control- of the Ultimaker 2, you can access the control panel.
ling the Ultimaker 2.
SD-card: Secure Digital memory card that can store
Filament guide tube: The plastic tube that guides the
digital data. The card that can be used with the Ultima-
filament from the material feeder to the print head.
ker has to be an SD-card and not an SDHC card. It has
Firmware: The software that runs on the electronic
to be formatted with FAT16 or FAT32 with a maximum
board.
capacity of 2GB.
Gantry: The construction of metal rods that allow move-
Slicing: The process that turns a 3D model into code
ments on the x- y- and z-axis.
that can be used with 3D printers.
G-code: The code that comes out of the slicing process
Slider blocks: The slider blocks maintain the connection
of a 3D model in Cura. It describes the movements of
between the gantry axes.
your print head.
Spool holder: The plastic piece attached to the back of
Glue: The glue can be used as an adhesive between your
the Ultimaker 2. It can hold different kinds of filament
build plate and your model.
spools.
Knurled wheel: Gives grip to push the filament in the
.stl: A widely used file format for 3D models.
filament guide tube.
Threaded rod: The long rod behind the build plate which
LED strip: It is a strip which contains several small lights
is threaded. This rod makes the build move up and down.
(Light Emitting Diodes) to light the Ultimaker 2.
USB cable: The cable that allows direct communication
Material feeder: The feeder that drives the filament
between the Ultimaker and a computer, using the USB
through the filament guide tube into the heater.
interface on the computer.
Material feeder tensioner: The tension with which the
YouMagine.com: A website where you can share your
filament is pushed through material feeder can be adjus-
models and download (3D) models from the people
ted by tuning this tensioner.
within the youmagine communnity.
Nozzle: The opening at the end of the print head. The
filament is being pushed through the opening and will
put down on your build plate.
PLA filament: This is a hard Bioplastic that has a low
environmental impact. It is derived from renewable,
starch-based resources. It has a very low shrinkage.
Build plate screws: These screws can adjust the leveling
of the build plate.
G. Troubleshoot and support for the Ultimaker 2
40
G4. Safety and Compliance
Warning
This is a class A product. In a domestic environment this product may cause radio
interference in which case the user may be required to take adequate measures.
G. Troubleshoot and support for the Ultimaker 2
41
TERMS OF SERVICE 1/2
Returning Purchased Items. ** LIMITED **
Ultimaker accepts returns on a very limited basis: for any electronic items, the
Company accepts returns only on unaffected devices within 14 calendar days
from the date of receipt of merchandise. “Unaffected” means a device has never
been assembled, powered up, programmed, or otherwise changed. Similarly, for
non-electronic items, the Company accepts returns only on unopened items within
14 calendar days from the date of receipt of merchandise. After 14 days, all sales
are considered final.
Warranty**LIMITED**
Ultimaker products are warranted only to the original purchaser for a period of three
months from the original purchase date, under normal use and service, against
defective workmanship and material.
This warranty is void if the product has been damaged by accident or unreasonable
use, immersion in water, neglect, abuse, battery leakage or improper installation,
improper service, or other causes not arising out of defects in workmanship or materials of the product. All warranty claims are subject to:
Ultimaker being notified of the warranty claim within the warranty period Ultimaker
verifying the existence of a defect in the productReceipt of valid proof of your
purchase date.
Note: Please make sure that you have a valid proof of purchase (Receipt) before
contacting Customer Service.
In the event that you experience any problems with your Ultimaker product and
before returning a product for any reason, it is necessary to contact the Ultimaker
Support team to determine and diagnose the issues you are experiencing prior to
taking any other course of action. To communicate with Ultimaker Support, you can
open a support ticket at: https://www.ultimaker.com/pages/support or email [email protected] If the service representative is unable to solve the problem,
you will be provided with instructions as to how to go about having the unit repaired
or replaced if it is under warranty. Return of a product under warranty is governed
by the following rules -- you must return your product, shipping prepaid and with
proof of purchase date, as instructed by a Ultimaker service representative.
TERMS OF SERVICE
42
TERMS OF SERVICE 2/2
In the event that a product under warranty is repaired or replaced, the replacement
will be covered under the original warranty or for 30 days, whichever is longer.
Repair or replacement is your exclusive remedy, and Ultimaker’s exclusive liability,
under this warranty.
Replacement may consist of replacing the product with the same product or with a
different product of the same value. Ultimaker shall not be liable for any incidental
or consequential damages for the breach of any warranty on this product. Any implied warranty of merchantability or fitness for a particular purpose on this product
is limited to the duration of this warranty.
TERMS OF SERVICE
43
NOTES:
44
ULTIMAKER B.V.
BURGEMEESTER R. VD VENLAAN 11
4191PL GELDERMALSEN
THE NETHERLANDS
[email protected]
ULTIMAKER.COM
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