Dolphin 9500/9550 Quick Start Guide

Dolphin 9500/9550 Quick Start Guide
Dolphin® 9500/9550 Mobile Computer
Quick Start Guide
Windows® Powered Pocket PC 2002
™
Trademarks
Dolphin, HomeBase, Mobile Base and QuadCharger are trademarks or
registered trademarks of Hand Held Products, Inc.
Microsoft, MS ActiveSync, Outlook, Windows, and Windows NT are trademarks
of Microsoft Corporation.
The Bluetooth trademarks are owned by Bluetooth SIG, Inc., U.S.A. and licensed
to HHP.
Other product names mentioned in this manual may be trademarks or registered
trademarks of their respective companies and are hereby acknowledged.
Disclaimer
Hand Held Products, Inc. d/b/a HHP (“HHP”) reserves the right to make changes
in specifications and other information contained in this document without prior
notice, and the reader should in all cases consult HHP to determine whether any
such changes have been made. The information in this publication does not
represent a commitment on the part of HHP.
HHP shall not be liable for technical or editorial errors or omissions contained
herein; nor for incidental or consequential damages resulting from the furnishing,
performance, or use of this material.
This document contains proprietary information that is protected by copyright. All
rights are reserved. No part of this document may be photocopied, reproduced,
or translated into another language without the prior written consent of HHP.
 2004 Hand Held Products, Inc. All rights reserved.
Web Address: http://www.hhp.com
Table of Contents
Congratulations!....................................................................... 1
Parts of the Dolphin 9500 Series Terminal.............................. 2
Unpack the Carton and Verify its Contents ............................. 4
The Dolphin 9500 Handstrap................................................... 4
Install the Main Battery Pack................................................... 5
Charge the Main and Backup Batteries ................................... 5
Initialize the Mobile Computer................................................ 7
Today Screen ........................................................................... 9
Navigation Bar and Command Bar........................................ 10
Verifying Operations With HHP Demos ............................... 11
Verifying Radio Status........................................................... 12
Adjusting the Backlight ......................................................... 14
Entering Information.............................................................. 15
Using the Keyboards.............................................................. 16
Using the Stylus ..................................................................... 21
Imaging .................................................................................. 22
Resetting the Terminal........................................................... 24
Communications .................................................................... 25
Troubleshooting ..................................................................... 26
Return Information................................................................. 30
Regulatory and Safety Approvals for all Dolphin 9500/9550
Terminals ............................................................................ 31
FCC Compliance.................................................................... 31
Care and Cleaning of the Dolphin 9500/9550 ....................... 34
Dolphin® 9500/9550 Mobile Computer Quick Start Guide
iii
iv
Dolphin® 9500/9550 Mobile Computer Quick Start Guide
Dolphin 9500/9550 Quick Start Guide
Congratulations!
You have made a wise choice in selecting the Dolphin, a device known
worldwide for the following feature sets:
•
•
•
•
•
•
•
•
•
Microsoft® Windows® for Pocket PC platform
Integrated, wireless, triple-radio design for real-time data collection
Ergonomic form factor and lightweight design
Rugged construction that withstands harsh treatment and real world use
Intuitive single-handed data collection
Advanced point-and-shoot decoding and imaging
Adaptus™ imaging technology
7.4V, 14.8 watt hour Lithium-ion (Li-ion) batteries
Optional LCD color display with industrial-grade touch screen
Dolphin 9500/9550 Peripherals/Accessories
Dolphin HomeBase™
Charging/communications cradle with auxiliary battery well. Data
transfers via RS-232 serial or USB ports.
Dolphin Mobile Base
Mobile charging/communication cradle. Data transfers via RS-232
serial. Powers out at 5 volts to peripheral devices.
Dolphin QuadCharger™
Four-slot battery charger that charges four Li-ion batteries in under
four hours. One slot doubles as a battery analyzer.
Dolphin Mobile Charger
Charges a Dolphin terminal by plugging into a vehicle cigarette
lighter/power port.
Dolphin Net Base
Four-slot charging/communication cradle designed for Ethernetbased communications.
Dolphin ChargeBase
Four-slot charging cradle that stores, powers, and charges a
terminal in each slot.
Charging/Communication Cables Kits
USB or serial cables that charge and communicate with the
terminal directly, without a cradle.
Dolphin® 9500/9550 Mobile Computer Quick Start Guide
1
Parts of the Dolphin 9500 Series Terminal
The front, side, and bottom panels of the Dolphin 9500 and Dolphin 9550 are the
same.
Front Panel
Side Panel
Image Engine window
Decode LED
Scan LED
DOLPHIN 9500
DO LP
Magnesiumalloy top cover
IrDA COM Port
LCD with
Touch Screen
Access Door to the
Secure Digital (SD)
memory interface
HIN 95
00
Audio Jack
(2.5mm)
SCAN key
POWER
SCAN
+
SFT
Navigation keys
VOL
ESC
+
TAB
PG
ENT
NUM
VOL
1
A
4
-
M
;
Q
H
L
,
0
R
F5
P
O
F2
END
9
K
N
F1 :
@
6
G
8
J
SEND
D
5
7
I
3
C
F
E
Keypad
Hand Strap
PG
2
B
*S
F3
F4
T
F6
F7
U
V
W
START
INS
BKSP
Y
Z
SP
CTRL
F8
X
DEL
ALT
Bottom Panel
17-pin industrial-grade
mechanical connector
Hand strap clip
Note: The Dolphin 9550 terminal does not contain a hand strap.
2
Dolphin® 9500/9550 Mobile Computer Quick Start Guide
Dolphin 9500 Back Panel
Speaker
Stylus (in slot)
Microphone
Battery Well
(underneath the battery)
Battery
Dolphin 9550 Back Panel
The Dolphin 9550 terminal features an integrated pistol-grip.
Image Engine
Window
Rubber Nose
Bumpers
Scan Trigger
Pistol-Grip Handle
Rubber Bumper
Dolphin® 9500/9550 Mobile Computer Quick Start Guide
Stylus (inserted in
the handle)
3
Setting up the Dolphin 9500/9550
1. Unpack the carton and verify its contents.
2. Install the battery in the terminal - page 5
3. Connect the mechanical connector on the bottom panel to the charging
peripheral - page 6.
4. Charge the terminal for a minimum of four hours.
5. Turn the power on and initialize the mobile computer - page 7.
Unpack the Carton and Verify its Contents
Verify that the carton contains the following items:
• Dolphin 9500/9550 mobile computer (the terminal)
• Main battery pack (7.4v Li-ion)
• Microsoft Companion CD-ROM
• Dolphin 9500/9550 Quick Start Guide
Be sure to keep the original packaging in the event that the Dolphin terminal
should need to be returned for service - see page 30.
Each order includes a Dolphin Software Development Kit and User’s Guide CD;
verify that you received this CD with your order. If you ordered accessories, verify
that they are also included with the order.
The Dolphin 9500 Handstrap
The Dolphin 9500 ships with the
handstrap installed and fastened with a
clip on the bottom panel - see page 2. To
install the battery pack, you must detach
the handstrap.
To detach the handstrap, push the clip of
the handstrap down and away from the
terminal. Move the strap up and away
from the bottom panel.
To re-attach the handstrap, slide the clip
back into place on the bottom panel.
4
Handstrap
Clip
Dolphin® 9500/9550 Mobile Computer Quick Start Guide
Install the Main Battery Pack
!
Use only the battery packs provided by HHP. The use of any battery pack
not sold/manufactured by HHP in the Dolphin 9500/9550 terminal will
void your warranty and may result in damage to the Dolphin terminal or
battery.
1. Remove the Li-ion battery pack from its
package. Hold the terminal with the front
panel (keyboard) facing down.
Locking tab
2. On the Dolphin 9500, detach the handstrap.
3. Take the battery and insert the end without
the locking tab into the top of the battery well
and push down with a hinging motion until
the locking tab snaps.
4. On the Dolphin 9500, re-attach the
handstrap.
To remove the battery pack, detach the
handstrap (on the 9500), press the locking tab
on the battery pack away from the bottom panel,
and pull the battery pack up with a hinging
motion.
Charge the Main and Backup Batteries
The power supply for the Dolphin mobile computer consists of two types of
battery power: the main battery pack installed in the back panel and the backup
battery located inside the terminal.
The main battery powers the terminal. The internal backup battery charges off
the main battery, and maintains the application data stored in RAM and the
system clock for up to 30 minutes when the terminal’s main battery pack is
completely discharged or removed.
Before initial use - The terminals are shipped with both batteries discharged of
all power. Charge the main battery pack for a minimum of four hours before
initial use.
For charging, use a Dolphin 9500 series peripheral and the power cables
! provided by HHP. Use of peripherals or cables not sold/manufactured by
HHP will void the warranty and may damage the terminal.
Dolphin® 9500/9550 Mobile Computer Quick Start Guide
5
Using the Dolphin HomeBase
1. Connect the HomeBase to the power supply provided
by HHP.
2. Slide the terminal (with installed battery pack) into the
terminal well until the Dock LED lights solid green to
indicate that the terminal is properly seated.
3. The battery pack begins charging.
Charging a Spare Battery Pack
The HomeBase features an
auxiliary battery well. Insert
a spare battery pack into this
well and the battery charges
in four hours. The auxiliary
battery well charges
batteries independently of
the terminal well. The Aux
Battery LED indicates the
charging status of the
battery in this well.
Using the Mobile Base
1. Connect the Mobile Base to the appropriate
power source using an HHP cable.
2. Slide the terminal (with installed battery pack)
into the terminal well until the Dock LED lights
solid green to indicate that the terminal is
properly seated.
3. The battery pack begins charging.
Other Charging Options
When the Li-ion battery is installed in the terminal,
use a charging/communication cable.
When the Li-ion battery is not installed in the
terminal, place the battery pack in the Dolphin
QuadCharger.
DO
CK
COM
M
6
Dolphin® 9500/9550 Mobile Computer Quick Start Guide
Initialize the Mobile Computer
1. When power is applied from a newly installed battery, the decode LED lights
and the scan LED blinks for approximately three seconds. Do NOT press any
keys while the terminal is booting up.
2. The terminal initializes and the HHP splash screen displays for a few
seconds. The Build numbers indicate the software version number.
Build: 5.XX/5.XX/5.XX
Bootloader
Kernel
Keyboard
3. The system performs a hard reset. When the display activates again, follow
the instructions that appear.
4. You are prompted to align the screen by tapping the target five times. Use
the stylus provided by HHP.
Tap the target firmly and accurately at
each location on the screen. The target
will continue to move until the screen is
aligned.
Dolphin® 9500/9550 Mobile Computer Quick Start Guide
7
•
•
•
Alignment should always be performed with a stylus designed for touch
screen applications. The small point is required for accurate calibration.
Press the stylus firmly into the center of the cross-hair target once and
release. Do not “double-tap” the target.
You can re-align the screen at any time by going to Start > Settings >
System tab > Screen.
5. Complete the series of screens that teach you how to use the stylus and
popup menus.
6. When the Location screen appears, select your Time Zone from the dropdown list and tap Next.
7. Setup is complete. Now, wait as your terminal begins auto-installing
programs.
8. When Autoinstall is complete, the system performs a soft reset that ends on
the Today screen.
Autoinstall
Autoinstall occurs after each hard reset. For each program that loads, a status
bar indicates that the program is loading. Do NOT touch the keyboard or the
screen while programs are loading.
All configurations of the Dolphin 9500/9550 install HHP Demos and HHP Utilities.
If the terminal is configured with a wireless radio, the appropriate radio drivers
(*.cabs) and utilities for each radio install.
After Autoinstall is complete, the terminal performs a soft reset automatically.
When it finishes booting up after the soft reset, the Today screen appears - see
page 9.
8
Dolphin® 9500/9550 Mobile Computer Quick Start Guide
Today Screen
When you turn on your device for the first time, you’ll see the Today screen. It
provides the tools you need to navigate the system.
Tap to switch
to a program.
Tap to view notification messages.
Tap to change volume or mute all sounds.
Tap to change date and time.
Tap to open an item.
Your day at a glance.
Tap to create a new item.
Tap to view connection status.
Dolphin® 9500/9550 Mobile Computer Quick Start Guide
9
Navigation Bar and Command Bar
The navigation bar at the top of the screen displays the date and time and
provides access to the Start menu.
Tap to change volume or mute the device.
Tap to quickly select a program
you have recently used.
Tap to select a program.
Tap to see additional programs.
Tap to customize the device.
The command bar along the bottom of the screen contains menus, appropriate
application icons, and perform tasks.
New button.
Input panel button.
Menu
names.
10
Buttons.
Dolphin® 9500/9550 Mobile Computer Quick Start Guide
Verifying Operations With HHP Demos
The Dolphin 9500/9550 mobile computer comes loaded with HHP Demos you
can use to verify imaging and decoding.
Verify Imaging
The Image Demo enables you to use the imager to capture an image.
1. Go to Start > HHP Demos > Image Demo. The image demo opens.
2. Point the terminal at an object and press the SCAN key. A preview of the
object appears on the terminal screen, and the decode and scan LEDs light.
3. Release the SCAN key. The image is captured. By default, the image saves
to the My Device folder as “imagedemo.jpg.” To save to a different location,
tap File > Save As and select a new location.
4. Press the ESC key to close the demo.
For more information about taking an image, see Imaging on page 22.
Verify Decoding
The Scan Demo enables you to decode a sample bar code.
1. Go to Start > HHP Demos > Scan Demo.
2. Aim the terminal at a bar code and press the SCAN key. The scan LED lights
red, and a green aimer beam projects out from the scanner.
3. When a good scan is obtained, the decode LED lights solid green and the
terminal beeps. The bar code readout appears on the screen.
4. Press the ESC key to close the demo.
Sample bar codes
You can use the following bar codes to verify decoding:
Sample 128
Code 128
Sample PDF417
PDF417 Test Message
For more information, see Decoding a Bar Code on page 22.
Dolphin® 9500/9550 Mobile Computer Quick Start Guide
11
Verifying Radio Status
Dolphin 9500/9550 terminals can be configured with 802.11b, Bluetooth™,
GSM/GPRS (9500 only) radios or a combination of these radios.
Radio Driver Installation
Radio drivers install during the autoinstall whenever the mobile computer is
initialized; when first turned on or after a hard reset. Only the appropriate drivers
for your terminal’s radio configuration install.
Radio Combinations
Dolphin 9500/9550 terminals can be configured with more than one radio.
Co-located radios
Co-operational radios
You can have both radios installed but
can operate only one at a time.
• 802.11b and GSM/GPRS
You can power up and operate both
radios simultaneously.
• Bluetooth and 802.11b
• Bluetooth and GSM/GPRS
Radio Manager
The Radio Manager enables you to choose which of the terminal’s radios are
powered up or down. When powered up, the radio is transmitting; when powered
down, the radio is not transmitting.
Verify which radio is powered up after the autoinstall and soft reset are complete.
When a single radio installs, its radio driver is powered up automatically. In
general, when more than one radio installs, the terminal powers up the 802.11b
radio. However, if a GSM radio is installed, the terminal powers up the GSM
radio.
12
Dolphin® 9500/9550 Mobile Computer Quick Start Guide
Verify the Radio Status
1. Go to Start > Settings > System tab > Radio Manager. The Radio Manager
appears identifying which radio modules are installed on the terminal. The
highlighted entry is the radio that is currently powered up; its Status is
Ready.
Powering up a Radio
Requirements
To successfully power up a radio, both the hardware module and the software
driver must be installed on the terminal.
To Power up a Radio or Radio Combination
Select the radio or radio combination in the Radio Modes list and tap Apply.
When the radio is powered up, the Status field reads “Success.” Tap OK to save
and exit the Radio Manager.
For detailed information about the Radio Manager and radio options, see the
Dolphin 9500/9550 User’s Guide.
Dolphin® 9500/9550 Mobile Computer Quick Start Guide
13
Adjusting the Backlight
Both the keyboard and the display are backlit to enable better viewing in low-light
conditions. All keyboards contains a Backlight key that toggles the backlight on
and off; see Using the Function Keys on page 16.
Keyboard
By default, the Backlight key turns the keyboard backlight on and
off for both color and monochrome displays.
Display
Backlight functionality differs for color and monochrome displays.
Color Display
The backlight for the color display is user-defined.
Go to Start > Settings >
System tab > Backlight. The
Backlight screen appears.
The graphic on the right
displays the default backlight
settings for color displays.
Adjust the settings as needed
with the options available. Use
the slider to adjust intensity.
Click OK to save any changes.
The display backlight functions
according to the settings
saved here.
14
Dolphin® 9500/9550 Mobile Computer Quick Start Guide
Monochrome Display
The backlight for monochrome displays turns on and off when you press the
Backlight key, but not when you tap the screen.
You can adjust the contrast using the keyboard or the system settings.
Using the Keyboard
Press and hold the
•
Red Modifier key + ESC to decrease the contrast
•
Red Modifier key + TAB to increase the contrast
All three keyboards have red
indicators over each key to indicate
which key to press in combination
with the red modifier key to adjust
the contrast.
Using the System Settings
Tap Start > Settings >
System tab > Contrast. The
current settings are displayed.
Use the slider to adjust the
contrast to the desired setting.
Tap OK to save adjustments.
Entering Information
To enter information, you can use
• the keyboard (page 16),
• the stylus on the touch screen (page 21),
• the imager (page 22).
Dolphin® 9500/9550 Mobile Computer Quick Start Guide
15
Using the Keyboards
The Dolphin 9500/9550 series features three keyboard options: 35-key numeric/
alpha keyboard, 43-key alpha/numeric keyboard, and 56-key full alpha/numeric
keyboard.
Each keyboard is backlit for easy viewing in various lighting conditions and
contains centrally located keys for both right- and left-hand operation. In addition
to the alpha and numeric keys, each keyboard contains function, navigation and
modifier keys.
Using the Function Keys
Name
Backlight
Key
Function
By default, the Backlight key turns the keyboard
backlight on and off; see page 14.
This key appears on both the 35- and 56-keyboards.
Backspace
(BKSP)
The BKSP key moves the cursor back one space each
time the key is pressed. If you are typing text, it deletes
the previous character each time it is pressed.
On the 43-key keyboard, the backspace is a shifted
function; press SFT + SP to backspace. To delete a
single character, press Red + SP. To delete multiple
characters, press and hold Red + SP.
This key appears on both the 35- and 56-keyboard.
Delete
(DEL)
The Delete key deletes the next character forward each
time the key is pressed. On the 43-key keyboard, delete
is a shifted function; press SFT + the Backlight key to
delete.
The Enter key confirms data entry.
Enter (ENT)
Escape
(ESC)
The Escape key performs a cancel action.
Power Key
The Power key puts the terminal into and wakes the
terminal from suspend mode.
SCAN Key
The SCAN key activates the scan on both Dolphin
9500/9550 terminals. It also “wakes” the terminals from
sleep mode. Its position allows convenient one-handed
image-taking and/or bar code decoding.
The Space key moves the cursor one space.
Space (SP)
Tab
16
The Tab key moves the cursor to the next tab stop or
the next control (on a form, for instance).
Dolphin® 9500/9550 Mobile Computer Quick Start Guide
Using the Navigation Keys
Located in the center of each keyboard for easy access with either hand, the
navigation keys enable you to navigate the cursor through an application screen.
Press
To …
Move the cursor up one row or line.
Move the cursor down one row or line.
Move the cursor one character to the right.
Move the cursor one character to the left.
When pressed in combination with the red modifier key, the up and down arrow
keys can be used for page up and page down commands. Additional functionality
varies according to the software application in use.
Using the Modifier Keys
All three versions of the Dolphin 9500/9550 keyboard feature the standard PC
keyboard modifier keys, Shift (SFT), Alt, and Control (CTRL) as well as Blue and
Red modifier keys.
Name & Key
Function
Shift (SFT)
The SFT key modifies only the next key pressed; it must be
pressed before each key you wish to modify. SFT toggles the
keyboard between uppercase alphabet mode and lowercase
alphabet mode. Use SFT toggle Caps Lock on and off by doubletapping it or by pressing SFT + the Red modifier key. When Caps
Lock is toggled on, characters are uppercase; when toggled off,
characters are lowercase.
The CTRL, ALT, and Blue and Red Modifier keys are located
along the bottom of each keyboard.
Blue Red
The blue and red keys are used in combination with other keys to
type special characters and perform system functions.
CTRL and ALT
Functions of the ALT and CTRL keys depend on the software
application in use and the keys pressed in combination with each.
Blue and Red
The overlay of each keyboard is color-coded to indicate the
character typed or function performed when each key is pressed
in combination with either the blue or red modifier key. Each key
modifies only the next key pressed.
Dolphin® 9500/9550 Mobile Computer Quick Start Guide
17
35-key Numeric/Alpha Keyboard
The following graphic displays the 35-key numeric/alpha keyboard.
SCAN key
Power key
Shift key
Alpha Lock key
Escape key
Tab key
Enter key
Navigation keys
Space key
Delete key
Function keys
Backspace key
Backlight key
CTRL, Blue, Red, ALT Modifier keys
Alpha Lock
(ALPHA)
18
Because the 35-key keyboard defaults to numeric mode,
the Alpha Lock key appears only on the 35-key keyboard.
The Alpha Lock key enables you to toggle between
numeric and alpha modes. Numeric mode is when you
type numbers with the number keys. Alpha mode is when
you type letters with the number keys.
Dolphin® 9500/9550 Mobile Computer Quick Start Guide
43-key Alpha/Numeric Keyboard
The following graphic displays the 43-key alpha/numeric keyboard.
SCAN key
Escape key
Power key
Shift key
Tab key
Number Lock key
Enter key
Navigation keys
Backlight key (use with
SFT to delete)
Space key (use with SFT
to backspace)
CTRL, Blue, Red, ALT Modifier keys
Number Lock
(NUM)
Because the 43-key keyboard defaults to alpha mode,
the Number Lock key appears only on the 43-key
keyboard. The Number Lock key enables you to toggle
between alpha and numeric modes. Alpha mode is
when you type letters with the letter keys. Numeric
mode is when you type numbers with the letter keys.
Dolphin® 9500/9550 Mobile Computer Quick Start Guide
19
56-key Full Alpha/Numeric Keyboard
The following graphic displays the 56-key full alpha/numeric keyboard.
SCAN key
Power key
Backlight key
Shift key
Escape key
Tab key
Enter key
Navigation keys
Insert key
Space key
Backspace key
Delete key
CTRL, Blue, Red, ALT Modifier keys
Key Combinations
In addition to the color-coded functions indicated on each overlay, there are
keyboard combinations for specific functions and special characters on each
keyboard. For charts of the key combinations associated with each keyboard,
see the Appendix A of the Dolphin 9500/9550 User’s Guide.
20
Dolphin® 9500/9550 Mobile Computer Quick Start Guide
Using the Stylus
Use the stylus to select items and enter information. The stylus also functions as
a mouse. Generally, a tap is the same as a click.
Tap:
Tap the touch screen once to open menu items and select options.
Drag:
Hold the stylus on the screen and drag across the screen to select
text and images. Drag in a list to select multiple items.
Tap-and-hold:
Tap and hold the stylus on an item to see the popup menu available
for that item. On the pop-up menu, tap the action to perform the
task you want.
!
Use the stylus or your finger to select or enter information on the touch
screen. Use of other objects, such as paper clips, pencils, or ink pens can
damage the touch screen and will void the warranty.
Dolphin® 9500/9550 Mobile Computer Quick Start Guide
21
Imaging
The terminal contains a compact image engine that instantly reads all popular 1D
and 2D bar codes. It also supports omni-directional aiming and decoding for
greater flexibility in handling the device in real-world settings; see the illustration
on page 23 for details.
The imager can also capture digital images, such as signatures and pictures of
damaged inventory. Images are saved in industry-standard file formats.
Decoding a Bar Code
See Sample bar codes on page 11 to practice decoding.
1. Point the Dolphin 9500/9550 terminal directly at the bar code. The imager
faces straight out the top panel. The green aiming beam should be oriented
in line with the bar code to achieve optimal decoding. A range of 4-10 inches
(10-25 cm) from the bar code is recommended.
2. Project the green aiming beam by:
•
•
Pressing and holding the SCAN key on both the 9500 and 9550.
Pressing and holding the Scan Trigger on the 9550.
3. The scan LED lights red.
Decode LED
Scan LED
DOLPHIN 9500
4. Center the aiming beam over the bar code.
5. When a bar code is successfully decoded, the decode LED lights green and
the terminal beeps.
6. The bar code information is entered into the application in use.
22
Dolphin® 9500/9550 Mobile Computer Quick Start Guide
Scanning Position Options
The following chart displays the imager’s omni-directional aiming options:
Linear bar code
2D Matrix symbol
Taking an Image
The image-capture process is an intuitive, split-second operation. The terminal
is capable of saving images in a number of industry-standard file formats such
as *.bmp, *.jpg and *.png. The default file format for images is a grayscale *.jpg.
The following steps are basic guidelines for taking images:
1. Point the Dolphin 9500/9550 terminal directly at the object. The imager points
straight out the top panel.
2. To preview the image:
•
•
Press and hold the SCAN key on both the 9500 and 9550.
Press and hold the Scan Trigger on the 9550.
3. The display shows a preview of the object. This is a live video image of what
the imager is currently viewing. It has a slightly degraded appearance
compared to the captured image. This is normal.
4. Adjust the terminal’s position until the object appears on the screen the way
you want it to appear in the image.
5. Hold the terminal still and release the SCAN key or Scan Trigger. The scan
and decode LEDs flash red, the touch screen flashes, and the captured
image appears on the screen.
6. Unless otherwise specified by the application in use, the image is saved to
the My Device folder. The image file can be uploaded to a host PC using
Microsoft® ActiveSync® and a Dolphin communication peripheral.
Dolphin® 9500/9550 Mobile Computer Quick Start Guide
23
Resetting the Terminal
Soft Reset (Warm Boot)
You would perform a soft reset if the terminal fails to respond. The soft reset reboots the device without losing RAM data.
1. Press and hold the Control (CTRL) and the Shift (SFT) keys for
approximately five seconds.
2. The decode and scan LEDs flash for approximately three seconds as the
terminal resets.
3. When the reset is complete, the Today screen displays.
Hard Reset (Cold Boot)
A hard reset resets the operating system, restores the terminal back to factory
defaults, and resets the terminal after a bootloader, keyboard, and kernel
upgrade.
A hard reset erases all of the data stored in RAM memory and all RAM
! installed applications.
1. Press and hold the Control (CTRL) and the Escape (ESC) keys for
approximately five seconds.
2. The decode and scan LEDs illuminate for approximately three seconds.
3. The terminal re-initializes (see page 7 for details).
Putting the Dolphin into Suspend Mode
To put the Dolphin terminal into suspend mode manually, press and hold the
Power key. To wake the Dolphin terminal from suspend mode, press the Power
or SCAN key.
The terminal goes into suspend mode automatically when the terminal is inactive
for a programmed period of time.
The Dolphin terminal also goes into suspend mode if you remove the main
battery pack while the terminal is powered on. To wake the Dolphin terminal from
suspend mode, simply install a fully charged battery. The terminal powers on.
If the main battery and back-up battery are ever fully discharged of
! power, the terminal performs a hard reset when power is restored. The
terminal will be restored to its original state. All data stored in RAM
memory will be lost.
24
Dolphin® 9500/9550 Mobile Computer Quick Start Guide
Communications
The Dolphin 9500/9550 communicates with a host computer or peripheral device
via the industrial-grade mechanical connector on the bottom panel, the IrDA port
on the side panel, or an integrated wireless radio.
The custom mechanical connector on the bottom panel works with a host of
Dolphin peripherals, including the HomeBase, Mobile Base, Mobile Charger,
ChargeBase, Net Base, and both USB and serial charging/communication
cables.
For synchronization and data exchange with a host PC, Dolphin terminals
support Microsoft ActiveSync.
For more information, refer to the Dolphin 9500/9550 User’s Guide.
Dolphin® 9500/9550 Mobile Computer Quick Start Guide
25
Troubleshooting
Issue
Cause
Solution
Li-ion battery is
not installed
properly.
Verify that the Li-ion battery is seated
securely in the battery well so that the
battery contacts connect; see page 5
Li-ion battery not
fully charged.
Using an HHP peripheral, fully charge the
Li-ion battery for a minimum of four hours,
re-install the battery (see page 5.), and
power on again. For more information about
batteries, see the Dolphin 9500/9550 User’s
Guide.
A non-HHP Liion battery is
installed.
Use of any battery not sold/manufactured by
HHP may damage the terminal and/or the
battery and will void the warranty.
Dolphin terminal
turns itself off.
Terminal is in
Suspend Mode.
Dolphin terminals are programmed to go
into Suspend Mode automatically after a
period of inactivity. The default is three
minutes running on battery power. These
settings can be changed from one to five
minutes on battery or external power. Go to
Start > Settings > System tab >
Power.
Tapping
operation or icon
buttons on the
screen does not
perform the
associated task.
The screen is
not aligned.
Dolphin terminal
does not power
on or loses
power quickly.
Receive
message that
the memory is
full.
26
Go to Start > Settings > System tab >
Screen > Align Screen. Tap the target as
directed; see page 7.
Too many files
stored on the
terminal.
Delete unnecessary files. Upload files to a
host PC or device with enough memory to
store them.
Storage memory
is set too low for
the applications
in use.
Adjust the storage memory allocation. Go to
Start > Settings > System tab >
Memory. Use the slider to increase the
storage memory.
Too many
applications are
installed on the
terminal.
Remove unnecessary programs. Go to
Start > Settings > System tab >
Remove Programs. Select the program in
the list and tap Remove. The Remove
Programs function in Settings removes
programs from RAM memory.
Dolphin® 9500/9550 Mobile Computer Quick Start Guide
Troubleshooting
Issue
Terminal not
accepting scan
data.
The radio is not
transmitting.
Slow system
performance.
Cause
Solution
The scanning
application
taking the scan
is not functioning
properly.
Verify scanning with the HHP Image Demo;
see page 11.
The bar code is
unreadable.
Verify the state of the bar code to see if it is
unreadable.
The terminal has
not been
programmed for
the type of bar
code scanned.
Verify the type of bar code and if the
terminal has been programmed to decode it.
To see the bar code types the Dolphin
terminal can decode by default, go to Start
> HHP Demos > Scan Demo > Options
menu > Symbologies. A list of symbologies
appears; the symbologies selected in this
list are the symbologies that the terminal
can decode.
The radio is not
powered up.
Verify that the radio is powered up in the
Radio Manager. See Verifying Radio Status
on page 12.
Too many
programs are
running.
Go to Start > Settings > System tab >
Memory. You can check the Program
memory on the Main tab. To stop a running
program, tap the Running Programs tab.
To stop one program, select that running
program and tap Stop. You can stop all
running programs by tapping Stop All.
Dolphin® 9500/9550 Mobile Computer Quick Start Guide
27
Limited Warranty
Hand Held Products, Inc., d/b/a HHP (“HHP“) warrants its products to be free
from defects in materials and workmanship and to conform to HHP’s published
specifications applicable to the products purchased at the time of shipment. This
warranty does not cover any HHP product which is (i) improperly installed or
used; (ii) damaged by accident or negligence, including failure to follow the
proper maintenance, service, and cleaning schedule; or (iii) damaged as a result
of (A) modification or alteration by the purchaser or other party, (B) excessive
voltage or current supplied to or drawn from the interface connections, (C) static
electricity or electro-static discharge, (D) operation under conditions beyond the
specified operating parameters, or (E) repair or service of the product by anyone
other than HHP or its authorized representatives.
This warranty shall extend from the time of shipment for the duration published
by HHP for the product at the time of purchase (“Warranty Period”). Any defective
product must be returned (at purchaser’s expense) during the Warranty Period
to HHP’s factory or authorized service center for inspection. No product will be
accepted by HHP without a Return Materials Authorization, which may be
obtained by contacting HHP. In the event that the product is returned to HHP or
its authorized service center within the Warranty Period and HHP determines to
its satisfaction that the product is defective due to defects in materials or
workmanship, HHP, at its sole option, will either repair or replace the product
without charge, except for return shipping to HHP.
EXCEPT AS MAY BE OTHERWISE PROVIDED BY APPLICABLE LAW, THE
FOREGOING WARRANTY IS IN LIEU OF ALL OTHER COVENANTS OR
WARRANTIES, EITHER EXPRESSED OR IMPLIED, ORAL OR WRITTEN,
INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
HHP’S RESPONSIBILITY AND PURCHASER’S EXCLUSIVE REMEDY
UNDER THIS WARRANTY IS LIMITED TO THE REPAIR OR REPLACEMENT
OF THE DEFECTIVE PRODUCT. IN NO EVENT SHALL HHP BE LIABLE FOR
INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, AND, IN NO
EVENT, SHALL ANY LIABILITY OF HHP ARISING IN CONNECTION WITH
ANY PRODUCT SOLD HEREUNDER (WHETHER SUCH LIABILITY ARISES
FROM A CLAIM BASED ON CONTRACT, WARRANTY, TORT, OR
OTHERWISE) EXCEED THE ACTUAL AMOUNT PAID TO HHP FOR THE
PRODUCT. THESE LIMITATIONS ON LIABILITY SHALL REMAIN IN FULL
FORCE AND EFFECT EVEN WHEN HHP MAY HAVE BEEN ADVISED OF THE
POSSIBILITY OF SUCH INJURIES, LOSSES, OR DAMAGES. SOME STATES,
PROVINCES, OR COUNTRIES DO NOT ALLOW THE EXCLUSION OR
LIMITATIONS OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE
ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
All provisions of this Limited Warranty are separate and severable, which means
that if any provision is held invalid and unenforceable, such determination shall
not affect the validity of enforceability of the other provisions hereof.
The limited duration of the warranty for the Dolphin 9500 and Dolphin 9550
terminals is as described below:
• Terminals with an integrated imager are covered by a two-year limited
warranty.
• Touch screens are covered by a one-year limited warranty.
28
Dolphin® 9500/9550 Mobile Computer Quick Start Guide
• The limited duration of the warranty for the Dolphin 9500/9550 HomeBase,
Mobile Base, Mobile Charger, Net Base, ChargeBase, and QuadCharger is
for one year.
• The limited duration of the warranty for batteries is one year. Use of any
battery not sold/manufactured by HHP may damage the terminal and/or the
battery and will void the warranty. Batteries returned to HHP in a reduced
state may or may not be replaced under this warranty. Battery life will be
greatly increased when following the battery instructions in the Dolphin 9500/
9550 User’s Guide.
• Use of any peripheral not manufactured/sold by HHP will void the warranty.
This includes but is not limited to: cables, power supplies, cradles, and
docking stations.
• Use only power adapters approved for use by HHP. Failure to do so may
result in improper operation or damage to the unit and will void the warranty.
HHP, Inc. extends these warranties only to the first end-users of the products.
These warranties are non-transferable.
Dolphin® 9500/9550 Mobile Computer Quick Start Guide
29
Technical Assistance
If you have a question or problem with your unit, you can obtain technical
assistance from HHP’s Application Support department.
North America/Canada:
Telephone:
Fax number:
E-mail:
(800) 782-4263, Option 4 (8 a.m. to 6 p.m. EST)
(315) 685-4960
[email protected]
Europe, Middle East, and Africa:
Telephone
European Ofc: +31 (0) 40 29 01 600
U.K. Ofc:
+44 1925 240055
E-mail:
[email protected]
Asia:
Telephone:
E-mail:
+852-2511-3050
[email protected]
Latin America:
Telephone:
E-mail:
(239) 263-7600
[email protected]
Assistance Online
You can also access technical assistance online at: http://www.hhp.com/hhp/
service/contacttech.tpl.
Return Information
For information about returning terminals, please refer to the Dolphin 9500/9550
User’s Guide or visit the following web site: www.hhp.com/hhp/service/
warrantyservice.tpl.
30
Dolphin® 9500/9550 Mobile Computer Quick Start Guide
Regulatory and Safety Approvals for all Dolphin 9500/
9550 Terminals
Parameter
Specification
U.S.A
Canada
European Community
FCC Part 15, Class B
ICES-003
EN 55022 (CISPR 22) Class B
EN60950
EN60825-1
EN55024: 1998
The CE Mark on the product indicates that the system has been tested to
and conforms with the provisions noted within the 89/336/EEC
Electromagnetic Compatibility Directive and the 73/23/EEC Low Voltage
Directive.
For further information, please contact:
Hand Held Products, Inc.
Nijverheidsweg 9
5627 BT Eindhoven
The Netherlands
HHP shall not be liable for use of our product with equipment (i.e., power
supplies, personal computers, etc.) that is not CE marked and does not comply
with the Low Voltage Directive.
FCC Compliance
Dolphin mobile computers meet or exceed all applicable standards and have
been manufactured to the highest level of quality.
Note:
To see the specific labels associated with RF terminals
configurations, see Chapter 1 of the Dolphin 9500/9550 User’s Guide.
Dolphin 9500/9550 Batch Terminal
Dolphin 9500/9550 Batch terminals comply with part 15 of the FCC rules.
Operation is subject to the following two conditions:
1. Devices may not cause harmful interference.
2. Devices must accept any interference received, including interference that
may cause undesired operation.
Dolphin® 9500/9550 Mobile Computer Quick Start Guide
31
Dolphin 9500/9550 RF Terminal with 802.11b and/or Bluetooth
Radio
This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions:
1. This device may not cause harmful interference.
2. This device must accept any interference received, including interference
that may cause undesired operation.
This equipment has been tested and found to comply with the limits for a Class
B digital device pursuant to Part 15 of the FCC Rules. These limits are designed
to provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses, and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions, may
cause harmful interference to radio communications. If this equipment does
cause harmful interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is encouraged to try to
correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which
the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
If necessary, the user should consult the dealer or an experienced radio/
television technician for additional suggestions. The user may find the following
booklet helpful: “Something About Interference.” This is available at FCC local
regional offices. Our company is not responsible for any radio or television
interference caused by unauthorized modifications of this equipment or the
substitution or attachment of connecting cables and equipment other than those
specified by our company. The correction is the responsibility of the user. Use
only shielded data cables with this system.
In accordance with FCC 15.21, changes or modifications not expressly approved
by the party responsible for compliance could void the user’s authority to operate
the equipment.
This device and its antenna must not be co-located or operating in
conjunction with any other antenna or transmitter. To maintain
! compliance with FCC RF exposure guidelines for body-worn operation,
do not use accessories that contain metallic components and ensure that
the terminal is at least 15mm (0.6 inches) from the body.
Canadian Compliance
This Class B digital apparatus complies with Canadian ICES-003. Operation is
subject to the following two conditions:
1. This device may not cause harmful interference.
2. This device must accept any interference received, including interference
that may cause undesired operation.
32
Dolphin® 9500/9550 Mobile Computer Quick Start Guide
To prevent radio interference to the licensed service, this device is intended to
be operated indoors and away from windows to provide maximum shielding.
Equipment (or its transmit antenna) that is installed outdoors is subject to
licensing.
Cet appareil numérique de la Classe B est conforme à la norme NMB-003 du
Canada.
RF, Regulatory, and Safety Agency Approvals
Parameter
Specification
RF Approvals
U.S.A
Canada
Europe
Mexico
FCC Part 15.247
RSS 210
ETS 300 328
Telecom RCPHAD002-485
Dolphin 9500/9550 RF 802.11b and/or Bluetooth R&TTE
Compliance Statement
The HHP Dolphin 9500RF and Dolphin 9550RF are in conformity with all
essential requirements of the R&TTE Directive (1999/5/EC). This equipment has
been assessed to the following standards:
Parameter
Specification
R&TTE
EN 300 328-2:2000
EN 301 489-1 (August 2000)
EN 301 489-17 (Sept. 2000)
EN 60950: 1992 Incl Amdt 1-4,11
EN 50361: 2001
This product is marked with
in accordance with the Class II
product requirements specified in the R&TTE Directive, 1999/5/EC.
The equipment is intended for use throughout the European Community. Its
authorization for use in France is restricted as follows:
PAN European Frequency Range: 2.402 - 2.480 GHz
Restricted Frequency Range for use in France: 2.448 - 2.480 GHz
Dolphin® 9500/9550 Mobile Computer Quick Start Guide
33
Pacemakers, Hearing Aids & Other Electrically Powered
Devices
Most manufacturers of medical devices adhere to the IEC 601-1-2 standard. This
standard requires devices to operate properly in an EM Field with a strength of
3V/m over a frequency range of 26 to 1000MHz.
The maximum allowable field strength emitted by the Dolphin is 0.3V/m
according to Subpart B of Part 1 of the FCC rules. Therefore, the Dolphin RF has
no effect on medical devices that meet the IEC specification.
Microwaves
The radio in the Dolphin RF terminal operates on the same frequency band as a
microwave oven. Therefore, if you use a microwave within range of the Dolphin
RF terminal you may notice performance degradation in your wireless network.
However, both your microwave and your wireless network will continue to
function.
The Dolphin Batch terminal does not contain a radio, and therefore, is not
affected by microwave ovens.
Care and Cleaning of the Dolphin 9500/9550
When needed, clean the image engine window and the LCD display with a clean,
non-abrasive, lint-free cloth. The terminal can be cleaned with a damp cloth.
34
Dolphin® 9500/9550 Mobile Computer Quick Start Guide
95-9550-QS Rev A
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