Triton Systems RL5000 Xscale Series Owner's manual

Triton Systems RL5000 Xscale Series Owner's manual
COMMON ERROR CODES
RESETTING ERRORS
ERROR
CODE
MEANING
139
PRINTER NOT
RESPONDING
140
PRINTER
TIMEOUT
141
PAPER JAM
1. AT ATM WELCOME SCREEN, PRESS AND HOLD DOWN <CTRL>
KEY (LOWER-RIGHT CORNER OF KEYPAD), PRESS <1> KEY, THEN
RELEASE BOTH KEYS. IF WELCOME SCREEN IS NOT DISPLAYED,
RESET ATM USING ABOVE PROCEDURE.
148
EJ WRITE
FAILURE
2. SELECT MANAGEMENT OPTION. ENTER PASSWORD TO
CESS MANAGEMENT FUNCTIONS MENU.
151
EJ FULL
156
NO CASSETTE
IN SERVICE
194
CASSETTES
NOT LOCKED
183
RECEIPT
PRINTER PAPER
LOW
195
RECEIPT PAPER
OUT
RESET ATM
RESET ERROR
RESET ATM: OPEN THE ATM CONTROL PANEL AND LOCATE THE POWER
SWITCH ON THE LEFT SIDE OF THE POWER MODULE AT THE REAR OF
THE ENCLOSURE. PRESS THE POWER SWITCH OFF (0) AND THEN ON (I).
RESET ERROR: FOLLOW ACCESS INSTRUCTIONS TO ENTER MANAGEMENT FUNCTIONS. SELECT DIAGNOSTICS, THEN TERMINAL STATUS.
SELECT RESET TERMINAL ERROR OPTION. IF THE PROBLEM HAS BEEN
CORRECTED, THE ATM SHOULD RETURN TO NORMAL OPERATION.
RECOMMENDED ACTIONS
MANAGEMENT FUNCTIONS
ACCESS INSTRUCTIONS
AC-
CARD READER PROBLEMS
CAN’T READ CUSTOMER CARDS
1.
RESET ERROR USING RESETTING ERROR PROCEDURE. IF ERROR
CLEARS, GOTO STEP 4. IF NOT, GO TO STEP 2.
2.
OPEN THE ATM CONTROL PANEL AND CHECK PRINTER PAPER PATH
FOR BLOCKAGE THAT COULD CAUSE A PAPER JAM.
3.
CHECK PAPER STATUS. REPLACE PAPER IF LOW OR EMPTY. REMOVE
JAM, IF PRESENT. CLOSE ATM CONTROL PANEL.
4.
PERFORM RESET/TEST PRINTER DIAGNOSTIC. IF ERROR DOES NOT
RETURN, PLACE ATM BACK IN SERVICE. IF ERROR RETURNS, CONTACT SERVICE PROVIDER.
1.
PRINT OR CLEAR THE ELECTRONIC JOURNAL (EJ) USING JOURNAL
PROCEDURE.
2.
RESET ERROR USING RESETTING ERROR PROCEDURE. IF ERROR
CLEARS, PLACE ATM BACK IN SERVICE. IF ERROR DOES NOT CLEAR,
CONTACT SERVICE PROVIDER.
1.
CASSETTES MAY BE EMPTY OR WERE REMOVED/INSTALLED WITHOUT RE-INITIALIZING THE “IN SERVICE” FUNCTION.
2.
CASSETTES EMPTY: FOLLOW THE REPLENISHING CASSETTES PROCEDURE FOR LOADING CURRENCY IN CASSETTES. ENTER MANAGEMENT FUNCTIONS MAIN MENU. SELECT TERMINAL CLOSE FUNCTIONS. SELECT CASSETTE CLOSE FUNCTIONS. VERIFY CASSETTES ARE
LOCKED AND IN SERVICE. SELECT RESET TERMINAL ERROR OPTION..
3.
CASSETTES OUT OF SERVICE: ENTER MANAGEMENT FUNCTIONS MAIN
MENU. SELECT TERMINAL CLOSE FUNCTIONS, THEN CASSETTE CLOSE
FUNCTIONS. ENSURE CASSETTES ARE LOCKED AND IN SERVICE. SELECT RESET TERMINAL ERROR OPTION.
1.
OPEN ATM CONTROL PANEL.
1. ENSURE CARD IS BEING INSERTED WITH CORRECT ORIENTATION. IF PROBLEM STILL EXISTS, ACCESS
MANAGEMENT FUNCTIONS MAIN MENU USING ACCESS INSTRUCTIONS.
2. SELECT DIAGNOSTICS OPTION. SELECT CARD READER OPTION. SELECT SCAN CARD OPTION.
3. INSERT AND REMOVE AN ATM CARD. IF NO ERROR MESSAGE IS REPORTED, CONTACT YOUR SERVICE
PROVIDER. IF AN ERROR MESSAGE IS RECEIVED, CONTINUE WITH STEP 4.
4. OPEN ATM CONTROL PANEL. TURN POWER OFF ON THE ATM. REMOVE AND THEN RECONNECT DATA
CABLE ON CARD READER AND DOCKING BOARD. TURN POWER ON. CLOSE ATM CONTROL PANEL.
5. SELECT SCAN CARD AGAIN. TRY TO READ A CARD. IF PROBLEM STILL EXISTS, CONTACT YOUR SERVICE
PROVIDER.
CAN’T INSERT CARD FULLY
2.
CHECK PAPER STATUS. REPLACE IF LOW OR EMPTY.
3.
CLOSE CONTROL PANEL. RESET ERROR USING RESETTING PROCEDURE. IF ERROR CLEARS, GOTO STEP 4. IF ERROR DOES NOT CLEAR,
CONTACT SERVICE PROVIDER.
4.
PERFORM RESET/TEST PRINTER DIAGNOSTIC. IF ERROR DOES NOT
RETURN, PLACE ATM BACK IN SERVICE. IF ERROR RETURNS, CONTACT SERVICE PROVIDER.
1. OPEN THE ATM CONTROL PANEL TO ALLOW LIGHT TO SHINE THROUGH THE CARD READER SLOT.
EXAMINE THE SLOT FROM THE REAR OF THE CARD READER.
2. IF A FOREIGN OBJECT IS DISCOVERED, TRY TO DISLODGE IT. TURN POWER OFF ON THE ATM. USE A
THIN, SMOOTH STRIP OF CARDBOARD OR WOOD (SUCH AS A TONGUE DEPRESSOR) TO REMOVE THE
OBSTRUCTION. TURN POWER ON.
3. CLOSE THE ATM CONTROL PANEL. TEST THE CARD READER. IF A CARD STILL CANNOT BE FULLY
INSERTED CLOSE THE ATM CONTROL PANEL AND CONTACT SERVICE PROVIDER.
COMMUNICATION PROBLEMS
COMMUNICATION PROBLEMS
COMMUNICATION ERROR / SYSTEM UNAVAILABLE
COMMUNICATION ERROR / SYSTEM UNAVAILABLE
1. OPEN ATM CONTROL PANEL. UNPLUG TELEPHONE CABLE FROM MODEM CARD. PLUG IN THE BASE
UNIT (NOT THE HANDSET) OF A TELEPHONE. LISTEN FOR DIAL TONE.
3. LOCATE TELEPHONE WALL JACK FOR ATM. UNPLUG CABLE AND CONNECT BASE UNIT OF A TELEPHONE.
LISTEN FOR DIAL TONE. IF THERE IS NO DIAL TONE, THERE IS A PHONE LINE PROBLEM. CONTACT YOUR
TELEPHONE SERVICE PROVIDER FOR ASSISTANCE.
2. IF DIAL TONE EXISTS, UNPLUG TELEPHONE. CLOSE THE ATM CONTROL PANEL. CONTACT YOUR ATM
SERVICE PROVIDER. IF THERE IS NO DIAL TONE, CONTINUE WITH STEP 3.
CASSETTE / DAY CLOSE
REPLACING RECEIPT PRINTER PAPER
CASSETTE CLOSE
STEP
1. GO TO MANAGEMENT FUNCTIONS USING ACCESS INSTRUCTIONS. SELECT TERMINAL CLOSE FUNCTIONS.
CHOOSE CASSETTE CLOSE OPTION. ENSURE SELECT CASSETTE(S) ARE CHECKED ( ). SELECT ENTER
TO CLEAR THE TOTALS. SELECT PRINT OPTION TO PRINT A RECEIPT.
2. CASSETTES WILL UNLOCK AND REPLENISH CASSETTES PROMPT APPEARS. REMOVE CASSETTES. COUNT
CASH. CASH IN CASSETTE (INCLUDING REJECT NOTES) SHOULD EQUAL REMAINING AMOUNT VALUE
ON RECEIPT.
3. LOAD CASSETTES, USING REPLENISHING CASSETTE PROCEDURES. REPLACE CASSETTE. PRESS ENTER
WHEN COMPLETED. CASSETTES WILL LOCK AND A DIALOG APPEARS TO SELECT WHICH CASSETTES
TO PLACE IN SERVICE. ENSURE CASSETTES SELECTED ARE CHECKED ( ). PRESS ENTER AND THE
ENTER CASSETTE QUANTITY SCREEN APPEARS. ENTER NUMBER OF BILLS LOADED IN SELECTED CASSETTES. TRIAL CASSETTE CLOSE PROMPT APPEARS. SELECT PRINT OPTION TO PRINT A RECEIPT AS
RECORD OF CASSETTES. PRESS ENTER WHEN DONE.
ACTION
STEP
REMOVE SPINDLE FROM OLD
PAPER ROLL.
JOURNAL
STEP
PLACE NEW PAPER ROLL ON
BRACKET. MAKE SURE PAPER FEEDS
FROM TOP!
PLACE SPINDLE IN NEW PAPER
ROLL.
5
4
ACTION
LIFT SPINDLE TO TAKE-OUT HOLE
AND REMOVE PAPER ROLL AND
SPINDLE.
3
2
1
DAY CLOSE
SELECT DAY CLOSE OPTION. SELECT PRINT OPTION TO PRINT A RECEIPT. NOTE: IF ATM DAY CLOSE IS
NOT PERFORMED AT SAME TIME AS PROCESSOR, HOST SETTLEMENT AMOUNT MAY NOT MATCH TERMINAL SETTLEMENT AMOUNT ON DAY CLOSE RECEIPT.
ACTION
PRESS FEED BUTTON TO CLEAR
PAPER FROM PAPER PATH.
CUT REMAINING PAPER TO ALLOW
REMOVAL.
6
CLEAR JOURNAL
ACCESS MANAGEMENT FUNCTIONS USING ACCESS INSTRUCTIONS AND SELECT THE ELECTRONIC JOURNAL OPTION. TO CLEAR THE JOURNAL: SELECT THE CLEAR JOURNAL OPTION. THIS WILL MARK ALL
UNAUDITED JOURNAL RECORDS. AUDITED RECORDS MAY BE PRINTED USING THE DISPLAY LAST X OR
VIEW JOURNAL ARCHIVE OPTIONS.
FEED END OF PAPER INTO FEED
SLOT.
PAPER WILL FEED AUTOMATICALLY.
THIS AREA FOR SERVICE PROVIDER
CONTACT INFORMATION:
PRINT JOURNAL
ACCESS MANAGEMENT FUNCTIONS USING ACCESS INSTRUCTIONS AND SELECT THE ELECTRONIC JOURNAL OPTION. TO PRINT THE JOURNAL, SELECT THE DISPLAY UNAUDITED RECORDS. A PRINT OPTION IS
AVAILABLE TO PRINT ALL RECORDS THAT HAVE NOT BEEN AUDITED. THE RECORDS WILL BE MARKED.
TO PRINT PREVIOUSLY AUDITED OR PRINTED JOURNAL RECORDS, USE THE DISPLAY LAST X OR VIEW
JOURNAL ARCHIVE OPTIONS.
8
7
REPLENISHING CASSETTE
STEP
1
ACTION
PERFORM STEP 1 OF THE CASSETTE CLOSE
PROCEDURES. AFTER CASSETTES ARE UNLOCKED,
GRASP THE CASSETTE HANDLE WITH ONE HAND
WHILE HOLDING THE MECHANISM WITH THE OTHER.
PULL THE CASSETTE OUT
SLIGHTLY, THEN PLACE
ONE HAND UNDERNEATH
AS YOU SLIDE IT OUT.
STEP
REPLENISHING CASSETTE
ACTION
PLACE CASSETTE ON TABLE OR FLAT SURFACE.
OPEN CASSETTE BY SIMULTANEOUSLY PRESSING
THE RELEASE BUTTON AND LIFTING THE LID. FLIP
THE LID BACK FULLY, LETTING IT REST ON THE
FLAT SURFACE.
2
STEP
ACTION
STEP
EXTEND THE “PAWLS” FULLY (INSERT) ON THE
PACKER PLATE. CLOSE THE CASSETTE LID TO ITS
LOCKED POSITION. THE RELEASE BUTTON SHOULD
“POP” OUT. SLIDE CASSETTE INTO ITS SLOT IN THE
MECHANISM FULLY.
5
ACTION
TO REMOVE REJECT VAULT, GRASP THE VAULT
HANDLE WITH ONE HAND WHILE HOLDING THE
MECHANISM WITH THE OTHER. PULL THE VAULT
OUT SLIGHTLY, THEN PLACE ONE HAND UNDERNEATH AS YOU SLIDE IT OUT.
6
PAWL EXTENDED
MOVE THE PUSHER PLATE TOWARDS THE CASSETTE
HANDLE TO PROVIDE SPACE FOR NOTES THAT ARE
LOADED. PLATE SHOULD STAY IN PLACE. LOAD
CURRENCY USING 1" - 2" STACKS OF CURRENCY.
3
LEVEL NOTE PILE BY HAND. AVOID PUSHING TOO
HARD THAT MAY CAUSE BENDING OR FOLDING OF
NOTES. MOVE THE PUSHER PLATE AGAINST THE
NOTES WITH ENOUGH PRESSURE TO HOLD THE
NOTES BEFORE CLOSING THE LID.
4
7
THE REJECT VAULT IS LOCKED WHEN REMOVED
(RED INDICATOR). TURN THE SMALL HANDLE ON
THE FRONT COUNTER-CLOCKWISE AND LIFT THE
LID (GREEN INDICATOR WILL APPEAR). RELEASE
THE HANDLE AND COLLECT THE REJECTED
NOTES.
Small Handle
Indicator
Optional Reject Vault
8
TURN SMALL HANDLE ABOUT A HALF-TURN
COUNTER-CLOCKWISE AND CLOSE THE LID.
RELEASE HANDLE (INDICATOR GREEN). SLIDE
REJECT VAULT BACK INTO MECHANISM FULLY
(INDICATOR TURNS RED). PROCEED WITH STEP 3 OF
THE CASSETTE CLOSE PROCEDURES.
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