iPECS Cloud - We Are Pragma
iPECS Cloud
from Ericsson-LG Enterprise
SIMPLIFIED COMMUNICATIONS
With iPECS Cloud
What is iPECS
Cloud?
Why would it suit
my business?
What benefits will
it deliver?
iPECS Cloud brings all of
the features you know and
love from an on-premise
phone system and delivers
them through the cloud.
Because iPECS Cloud is
designed to scale it suits all
sizes of business whether
you are have a single home
office or multiple locations
around the globe.
iPECS Cloud brings your
teams together with simple
tools for collaboration and
communication.
iPECS Cloud is tailored to
deliver reliable and simple
communications to your
desktop from our highly
secure and resilient data
centres. This means we
manage the phone system
for you and you just use
the handset, web portal
or applications to access
everything you need, when
you need it.
2
With on-demand features
and same-day provisioning
you can add users or
remove users quickly and
easily. With our advanced
feature packs you can
completely tailor the user’s
experience and provide
a call centre solution,
reception console and
much more with a simple
click.
On-demand access to
features and the ability
to add or remove users
means you have the
flexibility to adapt to your
business needs.
With fully featured handsets
and simple web, PC or
smartphone interfaces your
users will understand the
benefits of iPECS Cloud in
record time.
CLOUD SOLUTIONS TAILORED TO THE
NEEDS OF YOUR TEAM
MA NA G ING DIRE C T OR
“iPECS Cloud means I can scale and grow my business
with confidence and know that everyone in my business
can communicate and collaborate.”
OF F IC E M A NA G E R
“The wallboard tells me and the team when we all need to
grab the phones and simple reports help me stay on top of
costs and response times.”
M O B I L E S A L ES EX ECU T I V E
“I am always on the go and iPECS Cloud has enabled me
to access my office communications regardless of device,
location or time.”
S A L ES A N D S U P P O R T A G EN T
”I can support my customers better as they know what’s
happening if they ever have to queue. There’s a simple
announcement with auto attendant helping direct the call.”
GL OB A L A C C OUNT M A NA G E R
R ECEP T I O N I S T
“Travelling abroad used to mean lots of expensive calls to
the office and restricting calls home to my family but with
iPECS Cloud technology on my smartphone and laptop I
can easily call at local rates wherever I am in the world.”
“I can easily see what everyone is doing and transfer
calls with a single button or mouse click. It’s never been
easier.”
W ARE HOUS E S UP E RVIS OR
“My mobile IP DECT handset means wherever I am
everyone can still easily reach me. My team can also
share a phone and access the communications they
need.”
I T M A N A G ER
“With a simple and intuitive web portal I can make
changes to iPECS Cloud myself and complete handset
moves quickly and easily.”
H O M E B A S ED W O R K ER
“Being able to see the status (“presence”) of my
colleagues and instant message quick questions makes
me feel like I am sitting next to my team.”
3
Phones
These handsets are designed to provide a simple user experience
with access to the full iPECS features and functionality
LIP-9002
LIP-9010 / 9020
Ideal for businesses needing to access the
functionality of the iPECS platform with HD Voice and
a headset interface. A perfect handset to deploy to
all users requiring a simple interface to the iPECS
platform.
These mid-range phones give businesses the full
functionality of the iPECS platform with HD voice,
full duplex and headset interface. These handsets
offer additional programmable keys meaning you can
quickly access the features your users need with a
single button. The LIP-9020 includes gigabit support.
LIP-9030 / 9040
LIP-9071
If your business receives a high volume of calls,
integrated presence helps show user availability.
This phone has programmable keys viewable across
three pages. This high-end phone also includes
gigabit support, HD Voice and a headset interface.
This top-of-the-range handset delivers an immersive
telephony and video user experience, with full
touchscreen interface and Bluetooth integration. With
HDMI output and full support for Android apps as well
as web browsing means you have a phone, tablet
and video conference unit in a single device.
4
Phones, Clients and Redundancy
Tailor for your users with the right devices for their needs
IP DECT
IP Attendant Reception Console
iPECS IP DECT provides your team with full access
to the system regardles of their location. Perfect for
staff on the move or working in warehouse, workshop
or campus locations.
With high volumes of calls, a quick and easy interface
to answer and transfer the calls is vital. IP Attendant
provides a simple and intuitive tool to support a
busy reception. Compatible with Windows PC
environments.
LSS/DSS Console
Local Redundancy
This console enables you to collate all your key
contacts onto a button on speed dial, creating efficient
working and saving you time with the added bonus of
viewing when your contacts are on another call.
You can complement iPECS Cloud with an iPECS
on-premise call server. This gives you complete
peace of mind and business continuity.
5
Unified Communication and Collaboration
Empowering your team to work together more
productively
UC Desktop*
UC Mobile*
Collaborate with colleagues and stay in contact with
customers whilst on the move.
Access the power of iPECS Unified Communications
wherever you are with iPECS UC desktop client on
your PC.
Key Features include:
Key Features include:
• Presence: Easily see whether your colleagues are
available using integrated presence
• Instant messaging
• Video calls to collaborate with colleagues
• Easy and intuitive conference calling
• Visual voicemail
• ClickCall: A simple mouse-click to dial numbers
• Instant Messaging
• Audio conference manager to set up ad-hoc or a
conference room
• Video call & collaboration: Video conference with
colleagues on your PC and access screen sharing,
white board & web share functions
• Visual voicemail
*Available in 2016 Q2
Skype for Business Integration
Voice enable your Skype for Business Unified Communications tools
using our simple application. Both Office 365 and on-premise Exchange
are supported with this simple add-on app that fully integrates iPECS into
your Microsoft UC desktop.
6
iPECS ACD Report
Quickly and easily build a Call Centre within iPECS Cloud that
helps you drive inbound and outbound capability
ACD Report Supervisor
ACD Report Agent
The iPECS Cloud Supervisor interface provides
a web portal with all of the information and control
needed to supervise a call centre.
iPECS Call Centre Agent provides all the tools to
ensure productivity and outstanding service levels.
With performance monitoring, agent stats and queue
overviews you can deliver both excellent customer
service and the efficiency needed to be successful.
The web-based agent interface delivers outbound
dialling campaigns, inbound call information and the
stats to keep your agents motivated.
Dashboard and Wallboards
Automatic call distribution
Coaching or training
Reporting
Skills based routing
Voice Recording
Supervisor
Power-dialling
Agent
ACD Report
Cloud
Campaign
Management
7
Cloud Portal
Take control of your business communications
A simple yet intuitive interface makes it easy to manage the day to day running of your communicaitons. Fully
configurable admin and user access enables you to tailor the interface to meet your business needs.
Screenshot here?
iPECS Cloud Portal
iPECS Cloud Portal Benefits
8
Management
Feature Access
Reporting & Recording
• Simple admin access
• Individual user access
• Easy flex key
management
• Add and remove users
• Same day provisioning
• On-demand feature
access
• Call Barring
• Company time schedule
• Easy business continuity,
set-up and planning
• Hunt groups
• Paging groups
• Pickup groups
• ACD group
• Music on hold and
announcements
• Auto Attendant
configurator
• Conference rooms
• Call coaching
• Multiple levels of
reporting
• Easily searchable Call
Recording
• ACD statistics and
reporting
• ACD wallboard
• Editable wallboard
display
• Configurable call
centre SLAs
• Agent performance
reports
Features for your business
Make sure your cloud solution
ticks all the boxes
TELEPHONY ESSENTIALS
COLLABORATION & MOBILITY
Must have features:
Get the team working together:
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
Auto Attendant
ACD
Hunt groups
Pickup groups
Paging groups
Voicemail
Voicemail to email
Music on hold
Instant Messaging
Presence
Conferencing
Screen sharing
Video
Skype for Business
Integration
✓ UC Android Client*
✓ UC iOS Client*
✓ UC Desktop Client*
✓ Mobile phone pairing
✓ Link multiple devices
✓ Hot Desk
✓ Disaster Recovery
URES
KILLER FEAT
✓ Se cu re an d re lia bl e
nd ca ll ce nt re
✓ In bo un d an d ou tb ou
s
✓ Sk yp e fo r Bu sin es
at io ns wi th pr es en ce
✓ Un ifi ed Co m m un ic tio n
an d vi de o co lla bo ra
✓ Lo ca l re du nd an cy
CONTROL & VISIBILITY
Monitor and understand your communications:
✓ Analytics
✓ Call reporting
✓ Scheduled reports
✓ Call recording
✓ Live call monitoring
✓ Portal for simple management
SPECIALIST
COMMUNICATIONS
Tailor your user experience:
✓ Reception Console
✓ IP DECT
✓ Call Centre
* Available in 2016 Q2
9
ERICSSON-LG ENTERPRISE
Ericsson-LG Enterprise is one of the World's most
innovative unified communications companies
Market leadership with
presence in over 60
countries
in South Korea, Russia,
Israel and Australia
Worldwide users in over 60
countries
Years in the UK serving
growing businesses
Resilient data centre
infrastructure
Recogised by Gartner
Analysis as a high
growth vendor
Enterprise System of
the Year 2015
Delivering innovative
communications
technologies
Ericsson-LG Enterprise is a leading provider of business communications solution with over 40 years of experience in the global
market. Bringing its premium brand ‘iPECS’ to the market, Ericsson-LG Enterprise delivers a complete product lineup for Unified
Communications from small to large-sized businesses, and establishes its strong position through advanced technology and diverse
reference sites. Continuing our efforts, we aim to build the iPECS brand as one of the world’s leading enterprise communication
solution providers.
NOTES
Start building your plan to move to iPECS Cloud
.............................................................................................................................................................................................
.............................................................................................................................................................................................
.............................................................................................................................................................................................
.............................................................................................................................................................................................
.............................................................................................................................................................................................
.............................................................................................................................................................................................
.............................................................................................................................................................................................
.............................................................................................................................................................................................
.............................................................................................................................................................................................
.............................................................................................................................................................................................
.............................................................................................................................................................................................
.............................................................................................................................................................................................
.............................................................................................................................................................................................
.............................................................................................................................................................................................
.............................................................................................................................................................................................
.............................................................................................................................................................................................
.............................................................................................................................................................................................
.............................................................................................................................................................................................
.............................................................................................................................................................................................
.............................................................................................................................................................................................
.............................................................................................................................................................................................
.............................................................................................................................................................................................
.............................................................................................................................................................................................
.............................................................................................................................................................................................
.............................................................................................................................................................................................
.............................................................................................................................................................................................
.............................................................................................................................................................................................
.............................................................................................................................................................................................
.............................................................................................................................................................................................
.............................................................................................................................................................................................
.............................................................................................................................................................................................
.............................................................................................................................................................................................
.............................................................................................................................................................................................
.............................................................................................................................................................................................
The content of this document is subject to revision without
notice due to continued progress in methodology, design and
manufacturing. Ericsson-LG Enterprise shall have no liability for
any error or damage of any kind resulting from the use of this document
© Ericsson-LG Enterprise Co., Ltd. 2014 Version 1.0
www.ericssonlg-enterprise.com
www.iPECS.com
www.commsincloud.com
Was this manual useful for you? yes no
Thank you for your participation!

* Your assessment is very important for improving the work of artificial intelligence, which forms the content of this project

Download PDF

advertisement