Wilson Electronics DB Pro Installation instructions

DB Pro

™

Cellular Signal Booster

462005/462205

with Directional Antenna

Need help?

www.WilsonElectronics.com

Tech Support 866-294-1660

Mon.- Fri. Hours: 7 am to 6 pm MST

!

IT IS VERY IMPORTANT

TO POWER YOUR SIGNAL

BOOSTER USING A SURGE

PROTECTED AC POWER

STRIP WITH AT LEAST A 1000

JOULE RATING.

FAILURE TO DO THIS WILL VOID YOUR WARRANTY

IN THE EVENT OF A POWER SURGE OR LIGHTNING

STRIKE.

!

THE SIGNAL BOOSTER UNIT IS DESIGNED

FOR USE IN AN INDOOR, TEMPERATURE-

CONTROLLED ENVIRONMENT (LESS

THAN 150 DEGREES FAHRENHEIT). IT IS

NOT INTENDED FOR USE IN ATTICS OR SIMILAR

LOCATIONS SUBJECT TO TEMPERATURES IN

EXCESS OF 150°F.

Installation Instructions for the Following Wilson Electronics Signal Booster:

DB Pro™ Adjustable Gain 800/1900 MHz In-Building Wireless

Smart Technology ™ Signal Booster

Model # 460005 FCC ID: PWO460005

Contents

Package Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3

Before Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3

Find the Strongest Signal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3

Installation Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4

Quick Install . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

Outside Antenna Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

Signal Booster Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6

Inside Antenna Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6

Powering Up the Signal Booster . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6

Troubleshooting & Understanding Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

Additional FAQ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8

Safety Guidelines & Recommendations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10

Signal Booster Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Guarantee and Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Back Cover

2

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Package Contents

DBPro AC Power Supply

6V / 2.5A

(Not included with some models)

(859912)

Outside Antenna Kit

75 Ohm Wide Band Antenna

30’ RG6 coax cable

(314475-0630)

Panel Antenna Kit

Inside Panel Antenna

30’ RG6 coax cable

(311155-0630)

Pole Mount Bracket Wall Mount Bracket

Tools Required for Installation:

(depending on your particular installation, you will need the following tools)

1. Pole mount - 10 mm open-end wrench or adjustable wrench

2. Wall mount or Rafter mount - Drill and 3/16 inch bit, Phillips-head screwdriver

Before Getting Started

Before you install your DB Pro and start enjoying improved cellular reception in your facility, please do the following: steps. This will help you know what to expect from start to fi nish. demonstrating the DB Pro installation at wilsonelectronics.com/DBProvideo.

in your product package. This will allow you to know which pieces are referenced in the instructions. available cellular signal. See instructions that follow. locations for your Outside Antenna,

Signal Boost, and Inside Antenna.

Test the function of your DB Pro system before fi nalizing installation.

Need help?

Find the Strongest Cellular Signal

Before you install your DB Pro signal booster, you must determine the location of the best available cellular signal. This will affect the location of your Outside Antenna and will help you get the best performance from your DB Pro. You can fi nd the strongest signal outside your building, typically at the highest point available, using any of the following methods:

1. Best method:

Connect the Outside Antenna to the DB

Pro signal booster, and the DB Pro to the Inside Antenna. Have one person outside (on the roof for best results) rotate the Outside Antenna with a second person inside the building near the Inside Antenna watching the signal strength on a phone. This allows you to read the signal strength from nearby cell towers. www.WilsonElectronics.com

the phone in test mode so the numerical signal strength can be read. This is more accurate than

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3

the bar indicator. Go to www.

wilsonelectronics.com/test-modeinstructions for help in fi nding the test mode for your phone. the Outside Antenna 45 degrees at a time. Allow 30 seconds for the phone to register with each turn.

Cell Tower indicator on your cell phone display and note where the signal appears the strongest. (Note: cell phone bars are only an approximation of signal strength and vary from phone to phone.) Phones can take up to 30 seconds to reset to a new reading. Be patient and repeat your signal check several times.

Outside Directional

Antenna ta te

WAIT 30

SECONDS readings on the phone with each turn. Signal readings usually appear as a negative number. The closer the number gets to zero, the stronger the signal (for example, -86 dB would be a moderately good reading while -55 dB would be an excellent reading, and -110 dB would be a weak, or unusable signal).


Antenna

-80 dB

Cell Tower ta te direction provides the strongest outside signal, you can install the

Outside Antenna in that general direction.

For additional instructions on fi nding the strongest cellular signal, watch the installation video at: wilsonelectronics.com/

DBProvideo.

Installation Details

As you plan your installation, keep the following guidelines in mind to maximize your signal strength:

20 feet or a horizontal distance of at least 50 feet between the Outside

Antenna to the Inside Antenna.

directly beneath the placement of the Outside Antenna location. This creates a maximized signal zone within the room where the Inside

Antenna is located.


Antenna outside your building. As you move to different locations, note where you get the best reception.

can download apps that help you identify locations of cell phone towers or the strongest signal. Go to the App Store and search for

“cell signal” to fi nd available apps for your device.

4

Need help?


Place the inside antenna directly beneath the placement of the Outside

Antenna location

At least 20 feet of vertical or

50 horizontal separation

Inside Panel Antenna

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facing toward the Outside Antenna.

This creates potential oscillation or feedback and reduces the effectiveness of the DB Pro.

hardware or run coax cable through walls, ceilings and fl oors, get help from a Wilson Certifi ed Installer at www.wilsonelectronics.com/wci or from a qualifi ed contractor or electrician.

We recommend you install the Lightning

Surge Protector (859992). Attach the cable from the Outside Directional Antenna to the surge protector and ground the surge protector. The LSP is sold separately (see page 11 for more info).

Quick Install

For more detailed instructions on installation, read the description later in this guide or watch the video at wilsonelectronics.com/DBProvideo.

NOTE: Create a “soft” install fi rst by testing components in your proposed locations before securing them with hardware.

1. Select a location on the roof of the building to install the Outside

Antenna. Make sure the antenna is clear of obstructions that could block the signal from the nearest cellular tower.

Booster that is well ventilated and away from excessive heat, moisture, and direct sunlight.

Antenna that is in the center of the area where the signal needs to be amplifi ed and a minimum of 20 vertical feet or 50 horizontal feet from the Outside Antenna.

Inside Panel

Antenna


Antenna

Antenna to the Signal Booster and attach it to the connector labeled

“Outside Antenna.” Connect another coax cable to the connector labeled

“Inside Antenna” and run it to the

Inside Antenna. NOTE: Be careful not to bend the center pins on the connectors when securing connections. connections are tight, connect the

Signal Booster to a surge protected power strip with at least a 1000 Joule rating to protect your equipment from power surges and lightning strikes.

(See page 11 for information on lightning protection) the lights will be green. If the lights are orange or red, see the

“Troubleshooting” section starting on page 7.

Outside Antenna Installation

outside wall where the Outside

Antenna can be mounted without obstruction (at least three feet of clearance in all directions) and with at least 20 feet of vertical or 50 feet of horizontal separation from the Internal

Antenna. antenna, run it underneath the down side of your roof’s fl ashing if mounted on the roof. Tip: Often you can follow the route used by satellite TV cables.

If you attach the Outside Antenna to a wall, run the cable along the outside of the wall to the area where you want the cable to appear on the inside of the building, then drill a hole through the wall where the cable will enter the building. Caution: Before drilling holes for the cable, be sure there are no electrical outlets, wiring, or sewer or water pipes you could puncture or sever. bushings or other waterproof sealant.

DBPro

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Tech Support 866-294-1660


5

Signal Booster Installation

Booster that is away from excessive heat, direct sunlight, moisture and well ventilated. The enclosure must

NOT be air tight. Also, be sure the location is near a power source.

Signal Booster from the Outside

Antenna and Inside Antenna at the designated ports. to the power source until all cables are connected.

Inside Antenna Installation

the area where you want cellular signals improved to mount the Inside

Antenna. If you have multiple rooms with poor signal, you may need multiple Inside Antennas. These can attach to the Signal Boost by using a splitter (sold separately).

Contact Wilson Electronics for more information. or 50 horizontal feet separation from the Outside Antenna.


Antenna

Place the inside antenna directly beneath the placement of the Outside

Antenna location

At least 20 feet of vertical or

50 horizontal separation

Inside Panel Antenna above ceiling drywall, on a ceiling inside a room, or on a wall inside a room. Ensure the Inside Antenna is facing AWAY from the Outside

Antenna to avoid oscillation

(feedback).

Face inside antenna away from the outside antenna.

Inside

Antenna in the package to secure the Inside

Antenna to the selected location.

Powering Up The Signal

Booster

Antenna and Inside Antenna are securely connected before powering up the Signal Booster.

Booster input marked “POWER” and then into a surge protector power strip with a minimum 1000 Joule rating.

!

should remain green . If the lights are red or orange, see the

“Troubleshooting” section on page 7. band (800 MHz or 1900 MHz) is available in your coverage area, reduce the gain control on the frequency band that is NOT in use to the lowest setting. This will reduce power consumption of the Signal Booster.

For illustrations of these installation steps, view the install video at wilsonelectronics.

com/DBProvideo.

6

Need help?


Tech Support 866-294-1660


Troubleshooting &

Understanding Lights

The Signal Boost includes two indicator lights, one for the 800 MHz band and the other for the 1900 MHz band (see FAQ for explanation of MHz bands). Both indicator lights will be green, red, or orange. enough with a reduced gain, you need to increase the distance between the Outside Antenna and the Inside Antenna by moving them horizontally and/or vertically farther apart. If the light is green after separating the antennas, increase the gain until the red light comes on.

Then slightly decrease the gain until the green light appears. This ensures maximum coverage.

Green indicates the unit is powered and working properly. You always want the lights to be green.

Red indicates the DB Pro has shut down to prevent oscillation

(feedback).

Orange indicates the DB Pro is overloaded because it is too close to a cell tower.

Note: All red light issues must be resolved before orange light issues.

Fixing Red Light Issues

If one or both lights on the Signal Boost are red:

1. Make sure all connections are tight. after separating the antennas contact the Wilson Electronics Technical

Support Team for assistance: 866-

294-1660.

Fixing Orange Light Issues

If one or both lights on the Signal Booster are orange: in the red light instructions above) until you get a green light. coverage, move the Outside Antenna away from the strongest cellular signal in small increments until the light turns green. If the Signal Booster will not respond, turn the gain down in 5 dB increments and move the

Outside Antenna. Continue to adjust the gain and antenna positions until the light turns green. by rotating the gain control knob corresponding with the red light. This is done by turning the knob counterclockwise in small increments, waiting

5 seconds between each adjustment for the Signal Booster to reset.

Continue this adjustment until the light turns green.

Move the outside antenna away from the strongest cellular signal in small increments

Need help?

Wait 5 seconds between each adjustment

IMPORTANT NOTE: Reducing the gain decreases the inside coverage area. If the amount of coverage area is suffi cient when the green light comes on, your installation is complete. the Wilson Electronics Technical

Support Team for assistance: 866-

294-1660.

Fixing Blinking Red & Orange Light Issues

If one or more of the lights on Signal

Booster are blinking red and orange, it indicates that the Signal Booster is experiencing extreme receiver overload and has shutoff.


Tech Support 866-294-1660


7

a) Turn away Outside Antenna from the cell tower until lights no longer fl ash.

Contact Wilson Electronics Technical

Support Team for assistance.

Fixing Blinking Red Light Issues


Booster are blinking red, this means that the Signal Booster has shutoff. a) Increase the distance between the cellular device and the Inside

Antenna.

Lights Off


Booster are off verify power to your surge protected power strip. If power and lights are still off this means that the gain has been turned all the way down and the band is in Power Save Mode. Increase the gain until the light turns on. If there are bands that are not being used in the local coverage area, we recommend turning these frequencies off. This will reduce enegy consumption.

NOTE: The Signal Booster can be reset by disconnecting and reconnecting the power supply.

For additional descriptions on troubleshooting, see the install video at wilsonelectronics.com/DBProvideo .

8

Increase the distance

Need help?

Additional FAQ:

What hours can I contact tech support?

Technical Support can be reached from 7:00am to 6:00pm MST, by calling

(866-294-1660), or by email, at tech@ wilsonelectronics.com

How does weather affect the performance of my Outside Antenna?

Water vapor (e.g. rain, fog, snow or other precipitation) creates an effective fi lter to cellular signal. In times of heavy precipitation, you may see less performance.

What’s the difference between the 800

MHz and the 1900 MHz bands? How do

I know which MHz band my cell phone uses?

The DBPro works with all major North

American cellular providers on the 800

& 1900 MHz frequencies. Traditionally,

800/1900MHz are associated with voice and 3G data; while 700MHz and 1700/2100MHz are associated with 4G data. For more detail, refer to wirelessadvisor.com.

Inside Antenna Expansion Kit

Kit 309900-50N

• 2 - Wall Panel antennas

• 1 - 50 ohm 3-Way Splitter

Kit 309905-50N

• 3 - Wall Panel Antennas

• 3 - 2-Way 50 Ohm Splitters

Kit 309902-75F


• 1 - 3-Way 75Ohm Splitter

Kit 309903-75F


• 3 - 2-Way 75Ohm Splitters

Kit 309904-75F

• 1 - Wall Panel Antenna

• 1 - 2-Way 75 Ohm Splitter

Inside Antenna Kits

Kit 301121-40010

• 50 Ohm Dome Antenna

• 10’ LMR400

Kit 311135-40060

• 50 Ohm Wall Panel Antenna

• 60’ LMR400 www.WilsonElectronics.com

Tech Support 866-294-1660


Kit 301151-0610


• 10’ RG6 Cable

Kit 311135-5820

• 50 Ohm Wall mount Panel Antenna

• 20’ RG58 Cable

Kit 311155-40060

• 50 Ohm Wall Mount Panel Antenna

• 60’ LMR400 Cable

Kit 301151-1110


• 10’ RG11 cable

Kit 311155-1150

• 75 Ohm Wall mount Panel Antenna


Kit 301213

• Desktop Antenna w/ 5’ RG174

50 Ohm Outside Antenna Kits

Kit 314453-5825

• 50 Ohm Pole Mount Panel Antenna


Kit 314411-5825

• 50 Ohm Wide Band Directional


Kit 301111-5850

• Yagi Directional Antenna


Kit 311124-5840

• 1900 MHz Yagi Directional


Kit 311203-5820

• Omni-Directional antenna


Kit 311129-5830

• 800 MHz Yagi Antenna


Kit 311203-40020

• Omni-Directional antenna


Kit 301111-400170

• Yagi Directional w/ N-Female

• 170’ LMR400

Kit 311124-400100



Kit 311129-400100

• 800 MHz Yagi Antenna


Kit 314411-40075

• 50 Ohm Wide Band Directional Antenna


Kit 314453-40075



Need help?

75 Ohm Outside Antenna Kits

Kit 301111-0675


• 75’ RG6 Cable

• N-Male to F-Female adapter

Kit 311124-0660


• 60’ RG6 Cable


Kit 311129-0650


• 50’ RG6 Cable


Kit 314473-0640


• 40’ RG6 Cable

Kit 311141-0620

• 75 Ohm Grey Brick Antenna

• 20’ RG6 Cable

Kit 301111-11140




Kit 311201-1120

• Omni Directional w/ F-Female


Kit 311124-11110




Kit 311129-1180




Kit 314473-1175



Kit 314475-0630


• 30’ RG6 Cable

Kit 314475-1175



Kit 311141-1120

• 75 Ohm Grey Brick Antenna

• 20’ RG11 Cable www.WilsonElectronics.com

Tech Support 866-294-1660


9

Safety Guidelines

WARNING: To uphold compliance with network protection standards, all active cellular devices must maintain at least 6 feet of separation distance from Panel and Dome antennas and 4 feet of separation distance from desktop antennas.

WARNING: Connecting the Signal Booster directly to the cell phone with use of an adapter will damage the cell phone.

WARNING: Use only the power supply provided in this package. Use of a non-Wilson Electronics product may damage your equipment.

WARNING: The Signal Booster unit is designed for use in an indoor, temperature-controlled environment

(less than 150 degrees Fahrenheit). It is not intended for use in attics or similar locations subject to temperatures in excess of that range.

WARNING: Take care to ensure that neither you nor the pole comes near any power lines during installation.

RF SAFETY WARNING: Any antenna used with this device must be located at least 8 inches from all persons.

This is a CONSUMER device.

BEFORE USE, you MUST REGISTER THIS DEVICE with your wireless provider and have your provider’s consent. Most wireless providers consent to the use of signal boosters. Some providers may not consent to the use of this device on their network. If you are unsure, contact your provider.

You MUST operate this device with approved antennas and cables as specified by the manufacturer. Antennas MUST be installed at least 20 cm (8 inches) from any person.

You MUST cease operating this device immediately if requested by the FCC or a licensed wireless service provider.

WARNING. E911 location information may not be provided or may be inaccurate for calls served by using this device.

This device complies with Part 15 of FCC rules. Operation is subject to two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Changes or modifications not expressly approved by Wilson Electronics could void the authority to operate this equipment.

10

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Signal Booster Specifications

SIGNALBOOST™ DT™ Specifications

Model Number

Outside antenna connectors

Outside antenna impedance

Inside antenna connectors

Inside antenna impedance

Dimensions

Weight

Frequency

460005

F-Female

75 Ohms

F-Female

75 Ohms

6.5 x 4.25 x 1.75 inch (16.5 x 10.7 x 4.4 cm)

0.47 lbs (0.213 kg)

824-894 MHz / 1850-1990 MHz

Power output

Power output for single cell phone (uplink) dBm

Power output for single received channel (downlink) dBm

Noise Figure (typical)

Isolation (uplink/downlink)

800 MHz

24.9

-2.2

3.5 dB nominal / 6 dB nominal

> 90 dB

1900 MHz

22.5

-2.1

Power Requirements 110-240 V AC, 50-60 Hz, 8 W

Each Signal Booster is individually tested and factory set to ensure FCC compliance. The Signal Booster cannot be adjusted without factory reprogramming or disabling the hardware. The Signal Booster will amplify, but not alter incoming and outgoing signals in order to increase coverage of authorized frequency bands only. If the Signal

Booster is not in use for five minutes, it will reduce gain until a signal is detected. If a detected signal is too high in a frequency band, or if the Signal Booster detects an oscillation, the Signal Booster will automatically turn the power off on that band. For a detected oscillation the Signal Booster will automatically resume normal operation after a minimum of 1 minute. After 5 (five) such automatic restarts, any problematic bands are permanently shut off until the Signal Booster has been manually restarted by momentarily removing power from the Signal Booster. Noise power, gain, and linearity are maintained by the Signal Booster’s microprocessor.

!

Lightning

Surge Protector

(sold separately)

To Outside

Antenna

Ground Wire

(not included)

To Signal Booster

RECOMMENDED: INSTALLING THE LIGHTNING SURGE PROTECTOR

(SOLD SEPARATELY)

INSTALL THE LIGHTNING SURGE PROTECTOR (LSP) CLOSE TO THE SIGNAL

BOOSTER. ATTACH THE CABLE FROM THE OUTSIDE ANTENNA TO THE

SURGE PROTECTOR. ENSURE THE LSP IS PROPERLY GROUNDED.

#859992-75 OHM MAY BE PURCHASED AT WWW.WILSONELECTRONICS.COM

OR BY CALLING 800-204-4104.

Need help?


Tech Support 866-294-1660


11

30-Day Money-Back Guarantee

All Wilson Electronics products are protected by Wilson Electronics 30-day money-back guarantee. If for any reason the performance of any product is not acceptable, simply return the product directly to the reseller with a dated proof of purchase.

2-Year Warranty

Wilson Electronics Signal Boosters are warranted for two (2) years against defects in workmanship and/or materials.

Warranty cases may be resolved by returning the product directly to the reseller with a dated proof of purchase.

Signal Boosters may also be returned directly to the manufacturer at the consumer’s expense, with a dated proof of purchase and a Returned Material Authorization (RMA) number supplied by Wilson Electronics. Wilson Electronics shall, at its option, either repair or replace the product. Wilson Electronics will pay for delivery of the repaired or replaced product back to the original consumer if located within the continental U.S.

This warranty does not apply to any Signal Boosters determined by Wilson Electronics to have been subjected to misuse, abuse, neglect, or mishandling that alters or damages physical or electronic properties.

Failure to use a surge protected AC Power Strip with at least a 1000 Joule rating will void your warranty.

RMA numbers may be obtained by contacting Technical Support at 866-294-1660.

Disclaimer:

The information provided by Wilson Electronics, LLC is believed to be complete and accurate. However, no responsibility is assumed by Wilson Electronics, LLC for any business or personal losses arising from its use, or for any infringements of patents or other rights of third parties that may result from its use.

Copyright © 2014 Wilson Electronics, LLC All rights reserved.

U.S. Patent Nos.– 7,221,967; 7,729,669; 7,486,929; 7,409,186; 7,783,318; 8,583,033; 8,583,034

3301 East Deseret Drive, St. George, UT 84790

web: www.WilsonElectronics.com email: [email protected]

phone: 866-294-1660 local: 435-673-5021 fax: 435-656-2432

111281_DBProDirectional_Rev01_01.22.14

Wilson Electronics DB Pro Installation instructions

DB Pro

™

with Directional Antenna

Contents

Package Contents

Before Getting Started

Find the Strongest Cellular Signal

Installation Details

Quick Install

Outside Antenna Installation

Signal Booster Installation

Inside Antenna Installation

Powering Up The Signal

Booster

Troubleshooting &

Understanding Lights

Additional FAQ:

Inside Antenna Expansion Kit

Inside Antenna Kits

50 Ohm Outside Antenna Kits

75 Ohm Outside Antenna Kits

Safety Guidelines

Signal Booster Specifications

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