Speakerphone Guide - AccuConference

Speakerphone Guide - AccuConference
Speakerphone Guide
How To Correct Feedback on a Conference Call
If you are currently experiencing feedback on your conference call and need us to help, please
call at 800.989.9239
One of the calls we get often is about feedback on conference calls. It’s a big problem, aside
from being annoying and loud, because it disrupts the business you’re trying to conduct. What a
a lot of people don’t know is that feedback can usually be solved quickly and easily, without
having to make a second call for assistance. Here are some ways to troubleshoot feedback on
your conference line.
1. If your phone is currently set on speaker or headset (including a hands-free cell device)
try switching to the regular hand held mode and see if the feedback goes away.
2. When on a speaker phone, you can adjust the volume of the phone to cut back on echos
and feedback, especially when you’re in a smaller room. Think about the noise that is made
when a microphone gets too close to a speaker at a concert; it’s the same thing with a speaker
phone. The microphone is right by the speakers on a conference phone (like a PolyCom). In a
smaller room, your voice will be more likely to bounce off the walls and back into the microphone.
3. If that still doesn’t work, try muting your phone line by pressing *6 on your keypad.
4. Digital feedback can also occour on a conference call. The noise is best described as
a burst of sound into the conference call that sounds like nails tapping on glass and is created
when a cell phone is receiving data. This kind of feedback is caused when the phone is too close
to the speaker phone. You can combat this by turning off your phone or keeping it in your pocket
and away from the speaker phone.
5. Have only one phone in a room dial into the conference call. There is a delay with the
travel of information on digital lines, so the risk of an echo increases when you have multiple
lines in the same room dialed in.
Why Does My Speaker Phone Cut Out?
There are two kinds of speaker phones: half-duplex and full-duplex. A half-duplex device cannot receive and
transmit audio at the sametime. When background noise exceeds a certain threshold, the speaker phone
interprets that sound as talking and transmits the signal. This causes the incoming signal to be temporarily
blocked and causes your conference call to cut in and out.
800.989.9239 - TalkPath LLC Headquarters 2360 Corporate Circle, Suite 400 Henderson, NV 89074
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