NEC 308 User manual

NEC 308 User manual
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Multibutton Telephone
Feature Handbook
P/N 82400MFH04
April 2001
Printed in U.S.A.
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This manual has been developed by NEC America. It is intended for
the use of its customers and service personnel, and should be read in
its entirety before attempting to install or program the system. Any
comments or suggestions for improving this manual would be appreciated. Forward your remarks to:
NEC America Inc., Corporate Networks Group
4 Forest Parkway
Shelton, CT 06484
cng.nec.com
Nothing contained in this manual shall be deemed to be, and this manual does not constitute, a warranty of, or representation with respect to,
any of the equipment covered. This manual is subject to change without notice and NEC America has no obligation to provide any updates
or corrections to this manual. Further, NEC America also reserves the
right, without prior notice, to make changes in equipment design or
components as it deems appropriate. No representation is made that
this manual is complete or accurate in all respects and NEC America
shall not be liable for any errors or omissions. In no event shall NEC
America be liable for any incidental or consequential damages in connection with the use of this manual. This document contains proprietary information that is protected by copyright. All rights are reserved.
No part of this document may be photocopied or reproduced without
prior written consent of NEC America.
©2001 by NEC America. All Rights Reserved.
Printed in U.S.A.
Year 2000 Compliance
The Portrait 308/824 systems are unaffected by the date change to the
year 2000. The entry of the year in the date is used to display Leap
year (02/29) dates. The year does not display on display telephones.
A two-digit year is used for the SMDR output.
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Table of Contents
Using Your Telephone .....................................................1
Calling a Co-Worker . . . . . . . . . . . . . . . . . . . . . . . . . . .2
Outside Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
Handling And Rerouting Your Calls . . . . . . . . . . . . . . .3
When Your Call Can't Go Through . . . . . . . . . . . . . . . .3
Placing Calls Quickly . . . . . . . . . . . . . . . . . . . . . . . . . .4
When You Work In Groups . . . . . . . . . . . . . . . . . . . . . .5
If You Need Privacy . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Have a Telephone Meeting . . . . . . . . . . . . . . . . . . . . . .6
Streamlining Your Telephone's Operation . . . . . . . . . . .6
Personalizing Your Telephone . . . . . . . . . . . . . . . . . . . .7
Account Codes ...............................................................9
Alarm Clock.....................................................................9
Background Music.........................................................11
Call Forwarding .............................................................11
Executive Call Forwarding . . . . . . . . . . . . . . . . . . . . .12
Call Parking....................................................................14
Call Timer.......................................................................14
Call Waiting (Camp On) .................................................15
Caller ID.........................................................................17
Caller ID Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
Caller ID Temporary Memory . . . . . . . . . . . . . . . . . . .18
Callback ........................................................................22
Conference ...................................................................23
Confirmation Tone ........................................................24
Direct Station Selection Console, DSS (Portrait 824).....25
Direct Station Selection, Extension ...............................26
Directed Call Pickup ......................................................28
Directory Dialing............................................................29
Do Not Disturb ..............................................................30
Door Box.......................................................................31
Executive Override........................................................32
Extension Hunting.........................................................33
Flash..............................................................................33
Handsfree (Speakerphone) ..........................................34
Headset Compatibility...................................................36
Hold ..............................................................................36
Hotline - Dual Handsfree Hotline ..................................38
Intercom .......................................................................39
Last Number Redial .......................................................40
Meet-Me Conference ....................................................41
Message Waiting ...........................................................43
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Table of Contents
Microphone Mute..........................................................45
Name/Message Storing..................................................46
Night Answer (Off-Hours Ringing) ................................49
Off-Hook Signaling .......................................................50
Outside Calls, Answering ..............................................52
Outside Calls, Placing....................................................52
Line Queuing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53
Automatic Line Access . . . . . . . . . . . . . . . . . . . . . . . .54
Converting from Pulse to Tone Dialing . . . . . . . . . . . .54
Are You Behind a PBX? . . . . . . . . . . . . . . . . . . . . . . .55
You May Have a Private Line . . . . . . . . . . . . . . . . . . .55
If You Hear a Warning Tone . . . . . . . . . . . . . . . . . . . .56
Did Your Call Go Through? . . . . . . . . . . . . . . . . . . . .56
Need to Block Outgoing Calls From Your Phone? . . . .56
Paging ...........................................................................58
Internal Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58
External Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58
Programmable Keys ......................................................59
Repeat Dial....................................................................62
Room Monitor ...............................................................62
Save ..............................................................................63
Selectable Display Messaging .......................................65
Broadcast Message At A Later Time . . . . . . . . . . . . . .65
Do Not Disturb / General Message . . . . . . . . . . . . . . .66
Message Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66
Camp-On . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66
Reverse Message . . . . . . . . . . . . . . . . . . . . . . . . . . . .66
Speed Dial.....................................................................74
System Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . .74
Personal Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . .74
Step Calling ...................................................................76
Tandem Trunking...........................................................76
Time And Date Setting ..................................................78
Transfer .........................................................................79
Voice Mail......................................................................80
Volume Control .............................................................83
Charts............................................................................85
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Using Your Telephone
Using Your Telephone
Your telephone's Alphanumeric Display helps you use features and
tells you about your calls. For example, you can see the name of a coworker who calls you. (You may also be able to change the time and
date on your phone if it's not correct. Turn to page 78 for more.)
Press a One-Touch Key for one-button contact with co-workers and
outside callers or when using certain features. To learn how to program your One-Touch Keys, go to page 59.
Handsfree lets you place and answer calls by pressing
instead
of using the handset. The Microphone picks up your voice for
Handsfree calls.
The system may restrict you from using some of the features
in this handbook. Check with your Communications Manager
to see which features are available. Also, if your system does
not use the standard numbering plan shown on page 85, feature access codes may be different than described.
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Using Your Telephone
Calling a Co-Worker
You can dial a co-worker on the
Intercom (page 39), or use
Paging (page 58) if you don't
know where they are.
Visitors at your entrance door can
call you on the Intercom using a
Door Box (page 31).
Outside Calls
You can Answer Outside Calls
that ring your phone or flash your
line keys (page 52). Night Service
(page 49) may change the way
these same calls ring your phone.
To Place Outside Calls (page 52),
use your line keys or dial codes.
You may have to enter Account
Codes (page 9) before your call
goes through. Once your call goes
through, the Call Timer (page 14)
shows you how long you're on the
phone. You may be able to use Flash (page 33) to place another call
without losing your line.
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Using Your Telephone
Handling And Rerouting Your Calls
FOLLOW
ME
CALL
FWD
DND
HOLD
SEL.
DISPL.
PARK
Use Hold (page 36) to have your
call wait at your phone. Or, if your
system is a Portrait 824, Park it
in orbit for a co-worker (page 14).
Have a call for a co-worker?
Transfer it to them (page 79).
When you leave your desk, think
about Call Forwarding your calls
to someone else (page 11). Or, if
you want your callers to know
where you are, set a Selectable
Display Message at your phone (page 65).
When Your Call Can't Go Through
Don't just hang up when your call
can't get through to a co-worker!
Use Call Waiting (page 15) to
wait without hanging up. Send
your co-worker Off Hook
Signaling (page 50) to let them
know you're waiting. If you don't
have time to wait, leave a
Callback request (page 22).
In a hurry? Think about leaving
your co-worker a Message
Waiting (page 43).
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Using Your Telephone
There's no need to keep redialing your outside call if it's busy or unanswered - use Repeat Dial instead (page 62 ). And when your system's
lines are busy, Line Queuing (page 53) lets you wait for a free one.
With Selectable Display Messages, send a message to your busy coworker's display phone (page 65). They can reply with a Reverse
Message (page 66).
Placing Calls Quickly
Store numbers that you call often
in Speed Dial bins (page 74). You
can easily dial the stored number
with just a few key presses. To
quickly retry the number you just
dialed, try Last Number Redial
(page 40). If you'll need to redial
the number later on, let Save (page
63) retain it for you.
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Using Your Telephone
When You Work In Groups
If you and your co-workers handle
each other's calls, you might want
to have Extension Hunt Groups
(page 33). Someone calling your
group's number goes through to
the first available extension. If
there is no answer at that extension, a co-worker can try the next
extension in line using Step
Calling (page 76). To answer a
call already ringing a co-worker's
phone, use Directed Call Pickup
(page 28).
If You Need Privacy
When you're busy in your office
and don't want to be interrupted,
use Do Not Disturb (page 30).
Before talking to someone at your
desk while you're on a handsfree
call, try Microphone Mute (page
45). Your caller cannot hear your
voice until you cancel
Microphone Mute.
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Using Your Telephone
Have a Telephone Meeting
Conference (page 23) allows you
to quickly set up a telephone
meeting.
Use Meet Me Conference (page
41) to set up a meeting which lets
others join if they choose.
Optionally, you can also use Meet
Me Page to set up a meeting on a
page zone.
To join two outside callers together and leave them to talk privately,
use Tandem Trunking (page 76).
Streamlining Your Telephone's Operation
Your telephone provides you with
options that can dramatically
streamline the way you handle
calls. For example, you can use
One-Touch Keys for one-button
access to co-workers, outside calls,
Speed Dial numbers and certain
feature codes.
Are you a secretary for two people?
Use Dual Handsfree Hotline
(page 38). This allows one
extension to simultaneously call two other extensions. The 'secretary'
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Using Your Telephone
extension can make a voice announced Intercom call over the speaker
of both 'executive' extensions. The users at the executive extensions
can reply Handsfree and all three parties can talk.
Tired of always reaching for the handset or cradling it under your chin
while you type? Install a headset and enable Headset Operation
(page 36).
Personalizing Your Telephone
If your system is a Portrait 824,
when you need to cover up noise
in your office that might be distracting to your work, turn on
Background Music (page 11).
Don't forget about that important
meeting - set an Alarm (page 9) to
remind you.
Let the co-workers you call know
who's on the line. Go to Name
Storing (page 46) and assign a
name to your extension.
To have your phone beep every time you press a dial pad key, enable
the Dial Pad Confirmation Tone (page 24).
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Using Your Telephone
Your Multibutton Phone
Liquid crystal display
82400 - 1
CHECK
Check
Handset
Speaker
CLEAR
Clear
1
2
3
4
5
6
7
8
9
10
11
12
1
2
3
4
5
6
7
8
9
10
Line keys
One-touch keys
Feature
LND
MON
Q_Z
ABC
1
GHI
4
PRS
3
DC
ICM
FLASH
TRFR
6
DND/CONF
SPK
MIC
HOLD
WXY
8
9
:/-
0
Last Number Dial
Message Waiting lamp
Room Monitor lamp
Intercom
MNO
5
TUV
7
MW
DEF
2
JKL
FTR
Dial Control
Transfer
Flash
Speaker
Hold
VOL.
Microphone
Microphone Mute
Volume/Contrast
Control
Do Not Disturb/Conference
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Account Codes
Account Codes
Account Codes are codes you enter that help keep track of outside
calls. There are two types of Account Codes: Optional and Forced.
With optional codes, the Account Codes you enter are solely for categorizing your calls. For example, if you work in an accounting firm
that must bill back customers for time on the phone, Optional Account
Codes are for you. Forced Account Codes also let you categorize calls,
but you must enter one before placing outgoing calls. If you don't
enter the code, you can't place the call. This ensures that calls don't go
out untracked. Check with your Communications Manager to find out
if your system uses Account Codes - and which codes you should
enter. Account Codes can be from 1-8 digits long, using 0-9 and #.
To enter an Account 1. Seize an idle CO line
● Listen for: Dial tone
code for an outside
● If you're on an active outside call
call:
already, skip this step.
2. Dial
.
3. Dial Account Code.
4. Dial
.
5. Dial telephone number.
Alarm Clock
You can use your display phone like an alarm clock to remind you of
appointments and important meetings. Your phone has two alarms that
can each be programmed for a specific time. The alarms sounds every
day at the set time unless they are cancelled. This feature can be programmed as a One-Touch key in the Programmable Keys feature.
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Alarm Clock
.
To set an alarm at a 1. Press
display keyset:
2. Press
.
● If programmed as a One-Touch key,
press the One-Touch key instead.
3. Dial
to set the first alarm or dial
to set the second alarm.
4. Dial time in terms of a 24-hour clock.
● For example, dial 1545 for 3:45 PM.
5. Dial
.
6. To hang up, press
To check an alarm 1. Press
setting:
2. Press
.
.
3. Dial
to check the first alarm or
dial
to check the second alarm.
4. Press
To stop the alarm 1. Press
tone:
10
.
.
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Background Music
To cancel an alarm: 1. Press
.
2. Press
.
● If programmed as a One-Touch key,
press the One-Touch key instead.
3. Dial
to cancel the first alarm or
dial
to cancel the second alarm.
4. Dial
.
5. To hang up, press
.
Background Music (Portrait 824 only)
Background Music (BGM) sends music from an FM receiver, tape
deck or CD player your company provides to the speaker in your telephone. This helps give you a pleasant working environment. The
Background Music plays whenever your phone is idle.
To turn BGM on or off 1. Do not lift handset.
while an extension is
.
idle: 2. Press
Call Forwarding
Use Call Forwarding to redirect your calls to another extension. With
Call Forwarding, you're sure your calls are covered when you are
away from your work area. There are four types of Call Forwarding:
● 0 = Call Forward, Immediate
All calls forwarded immediately to the destination.
● 1 = Call Forward When Busy
Forwarded only when the extension is busy.
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Call Forwarding
2 = Call Forward When Unanswered
Forwarded only if the call is unanswered.
● 3 = Call Forward When Busy / Unanswered
Forwarded only when the extension is busy or unanswered.
●
Call Forwarding will reroute all calls, including calls transferred from
another extension. You must enable Call Forwarding from your phone.
Executive Call Forwarding
This feature allows two extensions to be specially paired for the purpose of forwarding calls. The extension designated as the 'executive'
can forward its incoming calls to the extension designated as the 'secretary'. If, for example, the executive sets the phone to Do Not
Disturb, the executive's calls are forwarded to the secretary's extension. The secretary's extension can reach the executive's extension
even when Executive Call Forward is activated.
.
To activate Call 1. Press
Forwarding from a
keyset: 2. Press
.
3. Dial destination extension number.
4. Dial option code:
● 0 = Call Forward, Immediate
-All calls forwarded immediately to the
destination.
● 1 = Call Forward When Busy
-Forwarded only when the extension is
busy.
● 2 = Call Forward When Unanswered
-Forwarded only if the call is unanswered.
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Call Forwarding
To activate Call
Forwarding from a
keyset (cont.):
3 = Call Forward When Busy /
Unanswered
- Forwarded only when the extension is
busy or unanswered.
-Listen for: one short beep as confirmation of procedure or one long beep
indicating call cannot be forwarded to
that extension.
- Note: If no code is entered, all calls
forward immediately to the destination
extension.
●
5. Press
.
To cancel Call 1. Press
Forwarding from a
keyset (must be done 2. Press
from originating
extension): 3. Press
.
To activate Executive 1. Press
Call Forward:
To cancel Executive 1. Press
Call Forward:
extension.
twice.
.
at the executive's extension.
twice at the executive's
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Call Parking
Call Parking (Portait 824 Only)
Call Parking allows you to place an outside call in a waiting state
(called a Park orbit) so that any other keyset extension within the
same Park group may pick it up. After parking the call, you can Page
the person receiving the call and hang up. The paged party just presses
the Park key from any extension within the same Park group to pick
up the call. This is also useful when transferring a call to a keyset that
does not have a line appearance on their phone for that line.
To place a call on 1. While on an outside call, press Park key.
Park:
To answer a call on 1.
Park (within the same 2. Press Park key.
Park group as the
extension that placed
the call in Park):
Call Timer
You can time your outside calls on your telephone display. You'll find
Call Timer indispensable if you must keep track of your time on the
phone.
There are two ways to activate the timer. The first type of timer is set
up in the system programming. This timer automatically starts when
you place an outgoing call. The display changes to a stopwatch at the
beginning of the call and stops timing when you hang up. The display
shows the duration of the call for approximately eight seconds and
then changes to display the date and time.
The second type offers more flexibility. You can press a programmed
One-Touch key at any time before placing or answering a call, or
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Caller Waiting (Camp On)
while on a call. You can also time Intercom calls or use the idle telephone as a stopwatch.
To activate the manual 1. Press
Call Timer:
2. Press
timing.
3. Press
time.
to start timing.
again to stop
to return to the date and
Call Waiting (Camp On)
After you call a busy extension, use Call Waiting to wait in line (i.e.,
Camp On) without hanging up. When you Camp On, the system signals the busy user indicating that you are waiting. Your call goes
through when the busy extension becomes free.
Call Waiting also helps when you are on the phone because it lets you
know when additional calls are trying to get through. Call Waiting lets
your callers wait in line without being forgotten.
To send a Call Waiting 1. Place Intercom call.
● Listen for: Busy signal
tone to a busy
extension:
2. Dial
.
● Listen for: Busy signal stops
3. Do not hang up.
● Wait for the call to go through. Ringing
is heard as soon as the extension
becomes free.
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Caller ID
Caller ID
Caller ID allows a display keyset to show an incoming caller’s telephone number and/or name with the time and date on the phone’s
display. The caller’s information can be checked before answering an
incoming call. The information received by the system depends upon
the capabilities of your local telco.
There are two types of Caller ID message formats currently available:
Single Message Format and Multiple Message Format. With Single
Message Format, the telco sends only the caller’s phone number (DN).
The DN is either 7 or 10 digits long. In Multiple Message Format, the
telco sends the DN and the caller’s name. The DN for this format is
also 7 or 10 digits long, and the name provided consists of up to 15
characters. The data remains stored for the duration of the call.
Information
Received:
Name/Number
Number
Name
Call from Non-ID
Service Area
No Caller ID
Information
Display Shows:
number
name
number
telco time
NO NUMBER INFO
name
line number
NO CALLER INFO
NO NUMBER INFO
telo time/date
Display After
Pressing CHECK:
number
telco time/date
number
telco time/date
NO NUMBER INFO
telco time/date
line number
NO CALLER INFO
NO NUMBER INFO
telco time/date
Caller ID Table
Caller ID information (name and number) can be stored in the system’s Caller ID Table (up to 100 bins). Keyset users can also make
outgoing calls using the Caller ID Table. The Caller ID Table and the
Temporary Memory bins can only hold a maximum of 10 digits.
Therefore, a long distance number can not be stored in a bin.
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Caller ID
Temporary Memory
When a call is abandoned or the Caller ID table is full, the caller’s
information will be stored in the Temporary Memory (up to 24 Caller
ID names and numbers). If the Temporary Memory is full, the oldest
Caller ID information will automatically be deleted and the new information will be stored in it’s place.
The Temporary Memory can be used for the following:
● Placing an outgoing call using the stored Caller ID information.
● Transferring stored Caller ID information from the Temporary
Memory to the Caller ID Table.
The Caller ID Table and the Temporary Memory bins can only hold a
maximum of 10 digits. Therefore, a long distance number can not be
stored in a bin.
To view Caller ID infor- 1. Do not lift the handset.
mation with PreAnswer Display: 2. Press
.
3. Press
to display further
information (if available).
● If Single Step Access is enabled, the
user must press the FLASH key then
the line key.
To view Caller ID infor- 1. Answer call as normal (Caller ID information with Postmation is displayed).
Answer Display:
2. Press
to display further
information (if available).
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Caller ID
To store Caller ID 1. Answer call.
information in the
table: 2. Press
and dial
.
● If a confirmation tone (one short beep)
is heard, the information was successfully stored in the next empty memory
bin in the Caller ID Table. If an error
tone (three short beeps) is heard:
- the system does not allow the extension
to edit the table (Program 61 [C.]).
- the call does not have Caller ID information available
- another extension is storing information simultaneously
- the Caller ID Table is full
To store new informa- 1. Do not lift handset.
tion or edit existing
information: 2. Press
.
3. Dial
for a specific bin
number then enter bin number (001-100)
OR
bin number.
for the next available
4. Press
.
5. Enter telephone number.
6. Press
.
7. Enter caller’s name (see the
Name/Message Storing feature).
8. Press
9. Press
18
.
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Caller ID
Deleting a bin’s entry: 1. Press
key.
2. Dial
.
3. Dial bin number (001-100).
4. Press
.
5. Press
6. Press
7. Press
.
.
.
.
To make an outgoing 1. Press
call using a bin
number: 2. Dial
.
3. Dial bin number (001-100).
4. Press
.
● Dialing out from a stored number may
not work with all central offices. The
number stored in the bin may have to
be edited (e.g. With 203-926-5400, the
“203” may have to be removed in
order to dial the number properly).
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Caller ID
.
To search the Caller ID 1. Press
Table for a stored
number: 2. Dial
.
3. Dial the digits of the phone number to be
searched (up to 10 digits max.).
4. Press
.
The first name and number is displayed.
Press
(forward) or
(backwards) to scroll.
5. To call the displayed number, press
●
.
OR
To edit the information, press
+
follow the editing instructions explained
previously.
OR
To delete the information: Press
+
.
.
To search the Caller ID 1. Press
Table for a stored
name: 2. Dial
.
3. Starting with the last name, enter the letters of the name (up to 15 letters max.) to
be searched.
4. Press
(the first name and number
is displayed).
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Caller ID
To search the Caller ID
Table for a stored
name (cont.):
●
If needed, scroll by pressing
(forward) or
(backwards).
5. To call the displayed number, press
.
OR
To edit the information, press
+
follow the editing instructions explained
previously.
OR
To delete the information: Press
+
.
.
To place an outgoing 1. Press
call from the
Temporary Memory: 2. Dial
.
3. Scroll to find the number desired.
●
scrolls forward,
backward.
scrolls
4. Press
when number displayed.
● If the extension is not allowed to edit
the Temporary Memory, an error tone
will be heard after dialing ‘95’.
To clear all stored 1. Press
information in the
Temporary Memory: 2. Dial
.
.
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Callback
To transfer information 1. Press
from the Temporary
Memory to the Caller 2. Dial
ID Table:
3. Press
.
.
.
4. Press
.
● The information will be stored in the
next available bin.
Callback
When you call a busy extension, you can leave a Callback request for
a return call. You do not have to repeatedly call the busy extension
back, hoping to find it idle. When you leave a Callback, the system
handles your request as follows:
● When the busy extension becomes idle, the system rings you.
● After you answer the Callback ring, the system then rings the formerly busy extension. (If that extension doesn't answer, the system
cancels the Callback.)
● As soon as the other extension answers, the system sets up an
Intercom call between you and them.
To place a Callback: 1. Place Intercom call.
● Listen for: Busy tone
2. Dial
.
● Listen for: Busy tone stops.
3.
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Conference
To answer the The signal is a quick double ring.
Callback signal:
1.
● Extension is called.
To cancel Callback: 1. Lift handset to cancel Callback before
receiving the Callback signal.
2.
Conference
Conference lets you add additional inside and outside callers to your
conversation. With Conference, you can set up a multiple-party telephone meeting without leaving the office. The system allows up to
one outside and five inside parties to be added to the conversation. If
Multi-Line Conference is enabled, a second outside call can be added
to the conversation. In addition to Conference, there are other ways to
have a telephone meeting. See Meet Me Conference and Meet Me
Paging (page 41), and Tandem Trunking (page 76).
Method 1
To establish a 1. Establish the first call.
conference call:
2. Press
.
3. Press
and dial extension number
or establish second outside call.
● For Intercom calls, the party must
answer using the handset.
4. Press
.
● Conference is established. To add more
inside parties, repeat steps 2-4.
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Confirmation Tone
Method 2
To establish a 1. Establish an outside call.
Conference call:
2. Press
.
3. Press
and call the other
extension by paging and announce the
CO line key number.
● The called party must press the CO line
key to join.
4. Press
.
To join a Conference 1.
when invited:
2. Press
.
Confirmation Tone
The Confirmation Tone feature allows a tone to be emitted from the
built-in speaker on the keyset each time you press a line, feature or
dial pad key. The tone confirms the key was fully pressed.
To activate the Do not lift handset.
Confirmation Tone:
1. Dial
.
To cancel Do not lift handset.
Confirmation Tone:
1. Dial
.
● Listen for: Final Confirmation Tone is
heard.
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Direct Station Selection Console, DSS
Direct Station Selection Console, DSS (Portrait 824 only)
If you do a lot of call processing (like an operator or dispatcher), you
may have a Direct Station Selection (DSS) Console. The DSS Console
gives you a Busy Lamp Field (BLF) and one-button access to extensions and certain system features. Use the DSS Console to help you:
● Call Extensions and Door Boxes
● Transfer outside calls
● Make Internal or External Pages
Your DSS Console may also have keys stored with Programmable
Feature Key operations. This gives your DSS Console many of the
features available on One-Touch and function keys. Check with your
Communications Manager to see if your console has these functions.
To call an extension 1.
from your DSS 2. Press one of the DSS keys.
Console:
● If your call voice-announces, you can
make it ring by dialing 1. If you don't
have Handsfree, you must lift the handset to speak.
Extension BLF
If DSS key is . . .
Extension is . . .
On
Busy on a call
Off
Idle
Flashing fast
In DND
Automatic Hold of CO 1. While on a CO call, press a DSS key.
line:
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Direct Station Selection, Extension
Unannounced 1. While on a CO call, press a DSS key.
● The CO call is put on Hold and a call
Transfer:
is placed to the desired extension.
2. Press
.
● Called extension rings.
Announced Transfer: 1. While on a CO call, press one of the
DSS keys.
● CO call is put on hold and a call is
placed to the desired extension.
2. Make announcement.
3. Press
.
● CO call is transferred.
● If the called party doesn't want the call,
press the flashing line key to retrieve it.
To make a Page using 1. Press programmed Page key.
your DSS Console: 2. Make announcement.
● If you don't have Handsfree, lift the
handset to make your announcement.
3.
Direct Station Selection, Extension
Direct Station Selection (DSS) provides you with one-button access to
other extensions in the system. Each of the ten One-Touch keys on your
telephone can be programmed to call a particular extension. You can also
program the One-Touch keys to access any Page Zone or Door Box.
If you have a display keyset, a Busy Lamp Field (BLF) indication is
shown for any One-Touch keys you have programmed. This shows
you if your co-worker is on a call, in Do Not Disturb, or idle.
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Direct Station Selection, Extension
To program a One- 1.
Touch key for DSS:
2. Press
.
3. Dial
.
4. Press One-Touch key.
5. Dial extension number.
OR
To program a Page Zone, dial 80-87 (86
and 87 can only be assigned as DSS keys
on the Portrait 824 system).
OR
To program a Door Box, dial 88 or 89.
6.
To use a DSS key: 1.
If Single Step Access is programmed
and the phone is equipped with a
speakerphone, this step can be skipped.
2. Press One-Touch key set as DSS key.
●
To display the number 1. Do not lift handset.
programmed under a
DSS/One-Touch key: 2. Press
.
3. Press
.
4. Press One-Touch key.
● Key number displays, then stored number.
5. Press
to return to normal display.
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Directed Call Pickup
Directed Call Pickup
Use Directed Call Pickup when you need to answer a call ringing
another extension without leaving your phone. This lets you easily
cover a co-worker's calls when they have to be away from their desk.
To intercept Intercom, 1.
Unannounced
● Do not press
.
Transfer and DISA
calls to a co-worker's 2. Dial extension number of ringing phone.
OR
phone:
Dial
.
● If more than one extension is ringing,
this code answers the calls in the following order: Intercom calls,
Unannounced Transfer and Incoming
calls on a DISA line.
To use Directed Call 1.
Pickup to answer a
Door Box call:
2. Dial
To use Directed Call 1.
Pickup to answer an
outside incoming call:
2. Press
28
.
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Directory Dialing
Directory Dialing
If you have a display phone, Directory Dialing lets you call a Speed
Dial or Intercom number by choosing the name associated with the
number. You do not have to dial the number - you just select the displayed name instead. This feature can be programmed as a One-Touch
key in the Programmable Keys feature.
To store a name for each Speed Dial number and station, refer to the
Name/Message Storing feature (page 46).
.
To use Directory Dial 1. Press
to place a Speed Dial 2. Enter the first letter of the name by
call:
Name/Message Storing feature.
3. Find the name using
or
.
= Advance scroll
= Backward scroll
4. Press
.
● Call dials out.
.
To use Directory Dial 1. Press
to place an Intercom 2. Enter the first letter of the name by
call:
Name/Message Storing feature.
3. Find the name using
or
.
= Advance scroll
= Backward scroll
4. Press
.
● Call dials out.
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Do Not Disturb
Do Not Disturb
Do Not Disturb (DND) blocks Page announcements, ringing and
incoming voice announcements to your extension. DND permits you
to work undisturbed at your desk without interruptions from your
phone. When you activate DND, incoming calls still flash your line
keys. While in DND, you may still use your phone in the normal manner for placing and processing calls.
There are four levels of DND which can be programmed into the system for each extension:
● Level 0 = No DND capability
● Level 1 = Blocks CO audible, allows Intercom calls
● Level 2 = Blocks CO audible and Intercom calls
● Level 3 = Blocks CO audible and Intercom calls or just CO audible
A co-worker calling an extension in DND hears a fast busy signal.
To activate DND: 1. If programmed for level 1: Press
once to allow Intercom calls, but block
CO calls.
●
flashes.
If programmed for level 2: Press
once to block all Intercom and CO calls.
lights steadily.
If programmed for level 3: Press
●
once to block CO audible and
Intercom calls.
●
30
lights steadily.
OR
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Door Box
twice to block just CO
To activate DND 1. Press
(cont.):
audible.
flashes.
● To activate DND while on a call, press
FTR then DND/CONF.
To cancel DND: 1. Do not lift handset.
2. Press
once or twice (whichever
makes
extinguish).
● To cancel DND while on a call, press
FTR then DND/CONF.
Door Box
Your system may have Door Boxes. A Door Box is a self-contained
Intercom unit typically used to monitor an entrance door. A visitor at
the door can press the Door Box call button (like a door bell). The
Door Box then sends chime tones to all extensions programmed to
receive chimes. If you receive Door Box chimes, you can just lift the
handset to answer them. You can then talk to the visitor at the door.
Door Boxes come in handy at delivery entrances. Your company doesn't
have to have someone at the door to monitor the entrance. You can
just answer the Door Box instead. If the door has an electric strike,
you can even use your telephone to release the door.
To answer the chime 1.
tones (from your
phone):
●
Connection established.
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Executive Override
To answer the chime 1.
tones by Directed Call
Pickup:
2. Dial
.
● Connection established.
To call a Door Box: 1.
2. Press
or
, then
for box 1
for box 2.
to activate the relay.
To unlock / lock the 1. Press
● The relay remains closed for 5 seconds
door after contacting
(This could be longer or for as long as
the Door Box:
the FLASH key is held down, depending on programming).
Executive Override
Executive Override lets you override the system's privacy feature you can break into an outside call at another extension, including a
call on a Private Line. The intrusion may or may not be preceded by a
warning tone, depending on programming. The warning tone comes
over the speaker of both extensions. You must have outgoing line
access for the line you wish to override.
To use Executive 1.
Override to break
.
into a call: 2. Press steadily lit
● This breaks into the telephone conversation on that line. The extension being
overridden may or may not hear a
beep.
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Extension Hunting
Extension Hunting
Extension Hunting routes internal and DISA calls to a predefined
group of hunt group member extensions. A call will ring the first
available extension in the hunt group. Extension Hunting is helpful,
for example, for a group of co-workers that share responsibility for
answering calls. Each new call rings the first available extension in the
hunt group. If you receive no answer, use Step Calling (page 76).
To call a hunt group 1.
number:
2. Press
.
3. Dial
.
4. Dial hunt group number (0-4).
● First available extension is called. If
there is no answer, the user can dial #
again to call the next idle extension
(see Step Calling, page 76).
Flash
Flash allows a keyset user to access certain features of the telephone
company or PBX to which your phone system is connected. This lets
you take full advantage of whatever features the connected telephone
company or PBX offers. Flash accesses these features by momentarily
interrupting the loop current on your outside line. This is much like
briefly pressing and then releasing the hookswitch on your telephone
at home.
To flash the outside 1. Press
line you are on:
.
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Handsfree (Speakerphone)
Handsfree (Speakerphone)
When it's inconvenient to hold the handset, you can use the speaker
and microphone in your telephone and talk Handsfree instead.
Handsfree is great when you don't have a free hand for the phone.
(For example, you may want to enter data at a computer terminal
while talking to a customer on the phone.)
There are three types of Handsfree operations:
Handsfree
You can place and answer calls by pressing SPK instead of using
the handset. You must have a Speakerphone to have Handsfree.
Check with your Communications Manager.
Automatic Handsfree
You can press a line or line appearance key without first lifting
the handset or pressing SPK. Your Communications Manager
may have enabled this option for you.
Monitor
You can place a call without lifting the handset, but you must lift
the handset to speak. You always have this option with a multibutton phone - regardless of the type of phone you have or how
your system is set up.
Where you see
or 'Lift handset', you can optionally use
for almost any feature instruction, unless otherwise specified.
must be pressed again to hang up.
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Handsfree (Speakerphone)
.
To place a call 1. Press
● If Single Step Access is programmed,
Handsfree:
this step can be skipped.
2. Obtain outside or Intercom dial tone in
the usual way.
● Listen for: Dial tone
3. Dial number.
● Speak toward phone when call is
established.
.
To answer an outside 1. Press
● If Ringing Line Preference is procall using Handsfree:
grammed, this step answers the call.
2. Press flashing
.
3. Speak toward phone.
To hang up a 1. Press
Handsfree call:
.
To change a handset 1. Press
call into a Handsfree
call: 2.
.
To change a 1.
Handsfree call into a
handset call:
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Headset Compatibility
Headset Compatibility
To get even more freedom and convenience than with Handsfree, purchase a Headset and connect it to your telephone. In addition to having your hands free for other work, you'll have privacy on a call that is
not available with Handsfree.
To install the headset: 1. Make sure your phone is idle and programmed for headset operation.
2. Unplug the handset.
● Leave the handset in the handset cradle.
3. Plug in the headset.
whenever you see the
To operate the 1. Press
headset:
instruction, 'Lift handset' or
.
OR
Press
whenever you see the
instruction, 'Hang up' or
.
The SPK key functions as a Release key.
●
Hold
Don't place your handset down on the desk when you need your caller
to wait, use Hold instead. Hold places your call in a temporary waiting
state until you can get back to it. While the call waits, you can process
calls or use other features. And don't worry if you forget about the call
and leave it on Hold too long - it will recall back to you.
Your telephone system provides three types of Hold (see the following
information). Your Communications Manager can tell you which types
you can use.
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Hold
Hold (also known as System Hold)
For normal calls . . .
When you place an outside call on Hold, it flashes your line key
and the line keys on your co-workers’ phones as well. Either you or
another co-worker can pick up the call on Hold. However, Intercom
calls on Hold do not indicate at any other extensions and no other
system features can be accessed without disconnecting the call.
Exclusive Hold
For high priority calls . . .
After you place an outside call on Exclusive Hold, it flashes your
line key but looks busy to your co-workers. Only you can pick up
the call from Hold.
Automatic Hold
For easier call processing . . .
With a call on the line, without pressing Hold first, you can initiate
another feature. The system places the call on Hold automatically
when you press ICM or DND/CONF (If you press DND/CONF, do
not hang up the phone or the call will be disconnected as this is not
a true system Hold).
You can program a feature key on your display phone for Recall Line
Display Mode. When a Hold Recall tone is heard, the display will
show the line and station number of the recalling line (refer to
Programmable Keys, page 59).
.
To place an Intercom 1. Press
or outside call on
Hold: 2.
● If you place an Intercom call on Hold,
do not hang up the handset or the call
will be terminated.
To place an outside 1. Press
call on Exclusive Hold:
2.
twice.
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Hotline-Dual Handsfree Hotline
To retrieve an outside 1.
call on Hold:
2. Press flashing
To retrieve an out- 1.
side call on Hold at
another extension: 2. Press flashing
OR
Press
.
.
.
Dial
and the extension number that placed the call on Hold.
● Call is connected.
To retrieve an 1. Press
Intercom call on Hold:
.
To activate\cancel 1. Press
Recall Line Display:
2. Press
.
.
3. Press
4. Press
.
.
Hotline - Dual Handsfree Hotline
Dual Handsfree Hotline allows you to simultaneously call two other
extensions. A 'secretary' extension can make a voice announced
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Intercom
Intercom call over the speaker of two 'executive' extensions. The users
at the executive extensions can reply Handsfree (i.e., by just speaking
toward the phone) and you can all talk.
The simultaneous call goes through only if both executive extensions
are idle and an executive extension has not forwarded Intercom calls.
When an executive replies by lifting the handset, the other executive is
disconnected. The secretary can make a ringing Intercom call to both
executives; however, an executive must lift the handset to reply, which
disconnects the other executive.
at secretary extension.
To place a Dual 1.
Handsfree Hotline
call: 2. Press
.
3. Dial either executive's extension number.
● Both extensions are called. If ringing is
heard, the secretary can dial 1 to convert the call into a voice announced
call. If busy tone is heard, the secretary
can still contact the other executive by
repeating step 2-3 using the other executive's extension number.
Intercom
Call a co-worker over the Intercom. You are not restricted from placing an Intercom call to any other extension. Intercom calls can ring or
voice-announce at the called extension.
Each extension user can:
● Force Intercom calls they place to ring the called extension, regardless of other programming
● If allowed system-wide, enable/disable voice-announce for their
Intercom calls
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Last Number Redial
To place an Intercom 1.
call:
2. Press
.
● Listen for: Dial tone
3. Dial extension number.
● To convert a ringing call into a voice
announced call or vice versa, dial '1'.
To answer an Listen for: Two beeps
Intercom call if you 1. Speak toward phone
hear two beeps:
To answer an Listen for: ICM ring
Intercom call that
rings your phone: 1.
Last Number Redial
Instead of dialing a busy or unanswered outside call again, quickly
redial it with Last Number Redial. Last Number Redial stores the last
outside call you placed in memory so you can easily recall it. The
stored number can be up to 18 digits long, using 0-9, # or *. You can
also quickly redial your last call using Repeat Redial (page 62) and
Save (page 63).
40
To use Last Number 1.
Redial:
2. Press
.
3. Press
.
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Meet-Me Conference
Meet-Me Conference
Use Meet-Me Conference to have a telephone meeting with up to five
other co-worker's. After you announce the Meet-Me Conference over
the Paging, a co-worker joins the meeting by dialing the Meet-Me
Conference code.
Need to talk to only one other co-worker and don't know where they
are? Meet-Me Paging allows you to set up a private meeting on a Page
zone with one other co-worker. While you meet on the zone, no one
else can hear your conversation, join in or make an announcement
using that zone.
To set up a Meet-Me 1.
Conference:
2. Press
.
3. Dial code.
● 80 for All Call
● 81-84 for zones
● 85 for All Call, external zones only
● 86-87 for external zones (Portrait 824
system only)
4. Page desired parties. Announce that parties should press
.
5. Press
.
6. Do not hang up.
● Listen for: Conversation with
Conference members.
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Meet-Me Conference
(Do not press
).
To reply to a Meet-Me 1.
Conference:
2. Press
.
● Listen for: Conversation with
Conference members.
To set up a Meet-Me 1.
Page:
2. Press
.
● Listen for: Dial tone
3. Dial code.
● 80 for All Call
● 81-84 for zones
● 85 for All Call, external zones only
● 86-87 for external zones (Portrait 824
system only)
4. Page person, announce code (Portrait
308 = 80-85, Portrait 824 = 80-87).
5. Dial
. Do not hang up.
● Listen for: Conversation with
Conference member.
(Do not press
).
To join a Meet-Me 1.
Page: 2. Dial announced code (Portrait 308 = 8085, Portrait 824 = 80-87) or if calling
party is in the same zone, dial
●
42
.
Listen for: Conversation with
Conference member.
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Message Waiting
Message Waiting
Don't keep recalling a busy or unanswered co-worker. Leave them a
Message Waiting request for a return call instead. The request is a quick
flashing MW LED at the multibutton extension you called and a double
wink LED on your phone. When your co-worker answers the Message
Waiting, they automatically call your extension. And if someone leaves
you a Message Waiting, you'll know you didn't miss their call.
In addition, Message Waiting lets you:
● Cancel all the messages you left at other extensions
● Cancel all messages co-workers left at your extension
● View and selectively answer messages left at your extension (display keyset only)
You can leave messages at any number of extensions. Also, any number of extension users can leave a Message Waiting at your extension.
To leave a Message -Listen for: Busy, Ringing or two beeps.
Waiting (at an extension that is busy or 1. Dial
.
● MW flashes intermittently as confirmadoes not answer):
tion.
2.
To cancel all Message 1. Press
Waiting indications
you left and that were 2. Press
left for you (display
phones only):
.
.
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Message Waiting
To cancel all Message 1.
Waiting indications
you left:
2. Dial
.
3.
To cancel an individual 1.
Message Waiting from
the originating phone: 2. Dial
, extension number,
.
3.
To cancel an individ- 1.
ual Message Waiting
from originating or 2. Press
.
received phone
● The first message appears. Use '*' to
(display phone only):
advance and use '#' to go backward.
3. Press
to cancel a message.
OR
Press
to return to the phone to
an idle condition.
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Microphone Mute
To display the exten- Do not lift handset.
sion number that left
a Message Waiting 1. Press
.
(display phone only):
2. Dial
.
● Extension number displays.
3. To display the next extension number
that left a Message Waiting indication,
dial
again.
4. Press
To answer a Message 1.
Waiting:
2. Press
to return to normal display.
.
3. Dial
.
● The extension is called.
4. If you receive no answer, you can call
the next extension that left a Message
Waiting indication by dialing
.
Microphone Mute
Turn your telephone's Handsfree microphone off when you don't want
your caller to hear your voice. When you turn your Handsfree microphone off, it stays off until you turn it back on. (If you place an outside
call on Hold to initiate another CO or ICM call, the microphone is reactivated for all the calls. When you hang up, though, the microphone will
be muted for any ICM calls until you deactivate the feature.)
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Name/Message Storing
.
To activate 1. Press
● The MIC LED lights steady. You can do
Microphone Mute:
this while on a call or when your
phone is idle.
.
To deactivate 1. Press
● The MIC LED goes out.
Microphone Mute:
Name/Message Storing
You can create identification names for each outside line, extension
and Speed Dial number in the system. This helps you and your coworkers when you place and answer calls.
When you call a co-worker that has a display telephone, they see your
name instead of your extension number. Your co-worker knows who's
calling without having to look up your extension number. When you
answer an incoming call, the display on your phone identifies what
line you're answering - such as LOCAL, SERVICE, SALES, etc.
When you use Directory Dial, you can scroll through the names
assigned to Speed Dial numbers or co-worker's to help you in placing
your calls. The names can be up to eight characters long, consisting of
letters, numbers, symbols and spaces. The storing operation is possible
only from station #10.
To enter a name: 1. Numbers: dial 0-9 on the dial pad for the
desired numbers.
2. Letters and Symbols: Use the One-Touch
keys (1-3) with dial pad (0-9):
● To enter a letter/symbol:
● 1) Press the first, second, or third OneTouch key for the letter's position on
the dial pad button (e.g., Press
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Name/Message Storing
To enter a name
(cont.):
the first One-Touch key and dial pad
key '2' to get the letter 'A')
● 2) Press the dial pad key showing the
letter or symbol you desire.
For phones with `Q-Z' on digit 1:
One-Touch key 4 = space
One-Touch key 5 = delete a character
One-Touch key 6 = delete all
characters
For phones with no letters on digit 1:
One-Touch key 5 = space
One-Touch key 6 = delete a
character
One-Touch key 7 = delete all
characters
Digit 1 = _ : /
● To shift the cursor left or right, use '*'
to shift to the left while '#' shifts to the
right.
To program a trunk 1. Press
name:
2. Press
twice.
to be programmed.
3. Dial
.
4. Input the letters of the name.
● See 'To enter a name' above.
5. Press next
to program and dial
.
OR
Press
to finish.
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Name/Message Storing
twice.
To store a station 1. Press
name:
2. Press
.
3. Dial extension number to be stored.
4. Dial
.
5. Input the letters of the name to be stored.
● See 'To enter a name' above.
6. Press
.
7. Dial next extension number to store.
OR
Press
to finish.
twice.
To store a Speed Dial 1. Press
name:
2. Press
.
3. Dial the Speed Dial number to be named
(2-digit Speed Dial: 00-99 or 3-digit
Speed Dial: 000-199).
4. Press
.
5. Input the letters of the name to be stored.
● See 'To enter a name' above.
6. Press
.
7. Enter the next Speed Dial number.
OR
Press
48
to finish.
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Night Answer (Off-Hours Ringing)
Night Answer (Off-Hours Ringing)
You may be able to activate Night Answer for your system. Used after
normal working hours, Night Answer redirects your system's incoming
calls to where they should ring at night. For example, when most of
your co-workers have left for home, your system may redirect calls to
the security desk.
There are two types of Night Answer modes available:
● The operator (station #10) enables Night Answer for all lines in
the system. Night audible assignments go into effect at each
extension in the system. Day audible assignments are ignored.
This Night Answer mode is activated by station #10.
● Tenant Groups can be programmed to enable Night Answer for
their lines only. Any extension within the Tenant Group can activate Night Answer.
To activate/deactivate 1. Press
Night Answer:
2. Press
.
.
3. Dial
.
● TRFR lights if activated or extinguishes
if deactivated.
4. Press
.
To cancel Night 1. Press
Answer:
2. Press
.
.
3. Dial
.
● TRFR goes out.
4. Press
.
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Off-Hook Signaling
Off-Hook Signaling
Trying to get in touch with a co-worker who is busy on a call? Use
Off-Hook Signaling to let your co-worker know you're trying to get
through.
There are two types of Off-Hook Signaling: CO Off-Hook Signaling
and Intercom Off-Hook Signaling. With CO Off-Hook Signaling, an
incoming CO call will send muted ringing to your phone if you are on
a handset call or one short burst of tones if on a Handsfree Intercom
call.
Intercom Off-Hook Signaling lets you send a signal to a busy extension, then wait for a reply. The signal is one short burst of tones,
which comes over the speaker of the busy extension. In addition, the
ICM key at the busy extension flashes. The busy extension user can
choose not to reply to the signal if it is inconvenient to do so.
Signals can be sent manually or automatically. If your system requires
you to manually send the signal, you simply press a key on the dial
pad. The automatic type sends a signal any time you call a busy extension. Intercom Off-Hook Signaling cannot be sent to a busy extension
when it is using Handsfree Answerback.
You can use other options when you are trying to get through. Use
Call Waiting (page 15) to wait in line without hanging up. Or, you can
leave a Callback request for a return call (page 22). If you want, send
your co-worker a Message Waiting indication (page 43). You can also
send a Selectable Display Message to your busy co-worker, if they
have a display phone, while they stay on their initial call. They can
then send you a reverse message to your display phone asking you to
call back later, take a message, etc. (page 65).
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Off-Hook Signaling
to put an outside call in
To answer CO Off- 1. Press
Hook Signaling:
progress on Hold or hang up the call in
progress.
● You must hang up an Intercom call since
no other feature can be used without
disconnecting the Intercom call.
2. Press the flashing
.
To manually send 1. Place an Intercom call.
● Listen for: Busy tone
Intercom Off-Hook
Signaling:
2. Dial
.
● Listen for: One short burst of tones.
3. Wait for a reply.
● To send more tones, dial 1 again.
To use automatic 1. Place an Intercom call.
● When the called extension is busy, one
Intercom Off-Hook
short burst of tones is heard instead of
Signaling:
a busy tone.
2. Wait for a reply.
● To manually send more tones, dial 1.
.
To answer an 1. Press flashing
● This answers the waiting call and puts
Intercom Off-Hook
an outside call in progress on Hold.
Signaling:
This step will, however, terminate an
Intercom call in progress; Intercom
calls cannot be put on Hold to use
other features.
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Outside Calls, Answering
Outside Calls, Answering
Answering incoming calls can be as simple as pressing a line key or
dialing an access code. There are many types of outside calls that you
can answer from your phone. Ask your Communications Manager
about the different types of calls you are expected to answer. You may
have line and loop keys on your phone. A line key is dedicated to a
particular outside line. When you press the line key to answer a call,
you always get the same line. A loop key works just like a line key,
except that it is for any line in a preset line group. When you press a
loop key to answer a call, you get whichever line in the group happens
to be ringing.
To answer a trunk call: 1.
2. If not connected to the call, press the
flashing
To answer an outside 1.
call by Dial Pickup:
2. Press
.
.
3. Dial
.
● Call is connected.
Outside Calls, Placing
Your phone offers you several ways to place outside calls. You can:
● Press a line key for one-button access to a specific line
● Press a loop key for one-button access to the first available line
in a line group
● Dial a code to select a specific line
● Dial a code to select the first available line in a line group
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Outside Calls, Placing
The method you use depends on how your system and your phone are
set up. For example, if your office is set up like a 'key system', you
and your co-workers will have line keys for the same outside lines.
Your Communications Manager can tell you which method you should
use for placing outside calls.
To place a call using a 1. Press an available line or loop key.
● You may have to press SPK or lift the
line or loop key:
handset before pressing the line or loop
key.
2. Dial number.
To place a call using 1.
Line Groups when
.
line appears under a 2. Press
● Listen for: Dial tone
CO key:
3. Dial telephone number.
To place a call using 1.
Line Groups when
line does not appear 2. Press
.
under a CO key: 3. Dial two-digit line number.
● Listen for: Dial tone
4. Dial telephone number.
Line Queuing
When all outgoing lines in a particular group are busy, Line Queuing
puts you on a 'waiting list' for an available line in the group. As soon
as a line becomes free, your phone rings and a line key flashes. When
signaled, you must answer within 20 seconds or the line rings the next
person on the 'waiting list'.
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Outside Calls, Placing
To use Line Queuing: 1.
2. Press
.
3. Dial Queue Group number (1-6).
● If you hear busy tone, the extension can
not use Line Queuing for that group.
4.
Automatic Line Access
Automatic Line Access lets you access an outgoing line without pressing a line key or dialing a two-digit line number. A single-digit code
automatically accesses an outgoing outside line.
.
To access the first 1. Press
available outgoing
line using Automatic 2. Dial
.
● A line is seized and dial tone comes
Line Access:
over the speaker.
.
To access the first 1. Press
available line in a 2. Dial Queue Group number (1-6).
Queue Group using
● A line is seized and dial tone comes
Automatic Line
over the speaker.
Access:
Converting from Pulse to Tone Dialing
If your company is in a Dial Pulse area, you may need to change the
dialing mode of your phone to tone (DTMF) after you place your initial call. This allows you to use dial-up services like electronic banking or a client's Voice Mail.
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Outside Calls, Placing
To select DTMF: 1. Dial phone number (pulse mode).
2. Dial
.
3. Dial number (tone mode).
Are You Behind a PBX?
Your telephone system may be connected to a Private Branch
Exchange (PBX) rather than to the telephone company's lines. This
means that when you get dial tone on an outside line, you are really
getting dial tone from the PBX. This may affect the way you place
outside calls. For example:
● After you press a line key, you may have to dial an additional
access code (e.g. 9) before you can dial your outside number.
● The PBX may restrict you from placing certain types of calls.
● You may be able to Transfer and Conference your calls to other
systems connected to the same PBX.
Ask your Communication's Manager if you are behind a PBX.
To place a call if the 1. Access an outside trunk.
system is behind a 2. Dial the PBX trunk access code before
PBX:
the telephone number.
You May Have a Private Line
A Private Line is simply a line on your phone that nobody else in the
system can use. Only you can place and answer calls on your Private
Line. Your Communications Manager can tell you if you have a
Private Line.
To place a call on 1.
your Private Line: 2. Press Private Line key.
● Listen for: Dial tone
3. Dial number.
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Outside Calls, Placing
If You Hear a Warning Tone
While on an outside call, you may hear occasional beeps through your
speaker or handset. These tones remind you that you have been on the
call a long time.
Did Your Call Go Through?
If you dial certain calls and you find that they do not go through, ask
your Communications Manager the following questions:
● Do I need to enter Account Codes (page 9) for outside calls?
● Is my telephone Toll Restricted? If it is, what numbers am I prevented from dialing?
To temporarily 1.
override Toll
Restriction while plac- 2. Press an idle
ing a call at a co.
worker's desk: 3. Press
.
4. Press
.
5. Dial security code.
6. Dial phone number.
Need to Block Outgoing Calls From Your Phone?
If you're going to be away from your desk, you can temporarily program your phone to block outgoing calls. If this option is enabled for
you, just enter a four-digit personal code. If this 4-digit personal code
is forgotten, it can be cleared by the system administrator (extension
#10) by entering a special password.
When Dial Block is activated, anyone trying to place a CO call will
hear an error tone and the line will drop.
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Outside Calls, Placing
To set Dial Block: 1. Press
.
2. Dial
.
3. Dial 4 digit personal code.
● You can dial any number as a personal
code.
4. Dial
.
● Listen for: Confirmation tone when
feature activated.
OR
Error tone when feature is not activated.
5. Press
.
To release Dial Block: 1. Press
.
2. Dial
and enter the 4-digit
code that was used when feature was
activated.
3. Dial
.
● Listen for: Confirmation tone when
feature deactivated OR Error tone
when feature is not deactivated.
4. Press
to hang up.
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Paging
.
To release Dial Block 1. Press
if personal code is
forgotten (from sta- 2. Dial
.
tion #10 only): 3. Dial password (73738 = RESET)
● Note: This is not the system password.
This is a special password used for this
feature only.
4. Press
.
5. Enter the station number to be cleared.
6. Press
.
● To enter additional stations, press '#'.
7. Press
to exit.
Paging
Internal Page
Need to locate a co-worker or make an announcement? Use Internal
Paging. Your system can have All Call Internal Paging and up to four
zones of Internal Zone Paging. When you make an All Call Paging
announcement, your voice broadcasts to all idle extensions. When you
make a Zone Paging announcement, your voice broadcasts to all the
idle extensions in the zone you called.
External Page
If you have your own external speaker system installed, you may be
able to use it for External Paging. This is particularly helpful in large
or noisy areas where the Internal Paging speakers in the telephones are
not loud enough. Your system can have either one external Page Zone
(Portrait 308) or All Call External Paging and two external Page
Zones (Portrait 824). The system can also be programmed to allow
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Programmable Keys
incoming calls, Background Music (BGM) (Portrait 824 only) from an
external source, and/or alarm signals to broadcast over the external
page zone(s).
To make a Page: 1.
2. Press
.
● Listen for: Dial tone
3. Dial code.
● 80 for All Call (This can be programmed to page all internal and
external zones. Check with your
Communications Manager for current
programming.)
● 81 for internal zone 1
● 82 for internal zone 2
● 83 for internal zone 3
● 84 for internal zone 4
● 85 for all external zones
● 86 for external zone 1 (Portrait 824
only)
● 87 for external zone 2 (Portrait 824
only)
4. Make announcement.
5.
Programmable Keys
Customize your phone by storing features or outside lines under your
Programmable Feature Keys. For example, instead of pressing SPK +
TRFR + # + SPK to enable Night Answer, just press your Night
Answer feature key instead. The 12-line phones have 22 programmable keys while the 6-line phones have 16. This allows you to store the
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Programmable Keys
features you use most often under the One-Touch, CO or DSS keys.
The chart below shows the available features and their corresponding
feature numbers.
Note that outside lines can only be stored in the top row and the first
two keys on the left in the second row (keys 1-8).
Feature
#
Feature
00
Undefine a feature
key
01
Alarm Clock
02
Call Timer
03
Day/Night Mode
04
Monitor
05
Monitored
06
Recall Line Display
07
Repeat Dial Key
08
Repeat Dial (Hurry up)
09
Directory Dial (CO)
10
Directory Dial (ICM)
11
Park/Hold Retrieve
12
Walking Class of
Service Access
13
Call Forward Mode
(DISA)
60
Feature
#
Feature
14
Loop Key (CO key
only)
15
Store Caller ID info.
in table
16
Edit Caller ID Table
17
Add Caller ID data to
table
18
Search Caller ID
Table by Number
19
Search Caller ID
Table by Name
20
Check/Edit Temporary
Memory
21
Clear Temporary
Memory
22
Record (CO key only)
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Programmable Keys
.
To store a feature 1. Press
under a One-Touch or
CO key: 2. Press
.
3. Press a desired One-Touch key or
.
4. Dial feature number (01-22).
5. Dial
.
6. Press
.
To delete a feature 1. Press
stored on a OneTouch or CO key: 2. Press
.
.
3. Press a One-Touch key or
with
the stored feature you wish to delete.
4. Dial
feature.
5. Dial
6. Press
to delete the stored
.
.
.
To check a feature 1. Press
stored under a Onewhere
Touch or CO key: 2. Press a One-Touch key or
the feature is stored.
● The description of the set feature
displays.
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Repeat Dial
Repeat Dial
Trying to get in touch with a customer and their phone is always busy
or unanswered? Don't keep redialing it manually - have Repeat Dial do
it for you. Repeat Dial will retry your call automatically until the called
party answers or the feature is cancelled. The number of times the system retries a call is programmable. Your Communications Manager can
tell you how the system is programmed. While this feature is active, a
reminder tone will be heard every 30 seconds from the phone's built-in
speaker to remind you that the Repeat Dial feature is active.
To use Repeat Dial: 1. Place an outside call.
● Listen for: Busy tone or ring-no-answer.
2. Press
and dial
.
OR
Press a programmed one-touch key.
● The Portrait 308 system has one-touch
key 9 set for Repeat Redial at default.
3.
●
The system periodically redials the call.
To cancel Repeat Dial: 1.
To use Hurry-Up oper- 1. Press
ation (redial call
immediately): 2. Dial
then
.
.
.
Room Monitor
Use Room Monitor when you want to listen to the sounds in another
work area. For example, Room Monitor could let you listen to the
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Save
sounds in the warehouse when it's left unattended. You just set up a
Room Monitor with a phone in the warehouse area.
You must activate Room Monitor at your phone and at the phone you
want to monitor. You can only monitor one phone at a time, but any
number of phones can monitor the same extension. In addition, Room
Monitor is for listening only (i.e., you cannot talk to the monitored
extension).
To activate or cancel 1.
Room Monitor:
2. Press
at the extension to be monitored.
.
3. Press
.
● MON flashes fast while Room Monitor
is activated.
4.
5. From the monitoring phone, do not lift
handset.
6. Press
.
7. Press
.
● MON flashes intermittently while Room
Monitor is activated.
Save
While on an outside call, you can save the number you just dialed and
easily dial it later on. This lets you quickly redial a busy or unanswered
number without manually dialing any digits. Your system remembers
your saved number until you save a new number in its place.
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Save
You can also quickly redial your last call using Last Number Redial
(page 40) and Repeat Redial (page 62).
To Save an outside -Do not hang up.
number any time after
placing a call: 1. Press
twice.
OR
Press One-Touch key.
● Save can retain a number up to 18 digits long, using 0-9, # or *.
2.
To dial a Saved 1.
outside number:
2. Press
.
3. Press
.
OR
Press One-Touch key.
● The stored number dials out.
To store the Save Initial system programming has One-Touch
feature as a One- key #10 on all keyset phones programmed
Touch key: for Save.
1. Press
.
2. Press
.
3. Press a One-Touch key.
4. Press
5. Press
64
.
.
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Selectable Display Messaging
Selectable Display Messaging
Activate a Selectable Display message when you leave your desk. A
co-worker calling your extension will see the message you activated
on their telephone's display. For example, when you leave for vacation, select the message, 'ON VACATION'. Your callers will know
why you don't answer. Other than displaying the message, the system
puts the calls through normally. The system administrator could program up to 50 Selectable Display Messages which would be available
to you. In addition, you can program two Personal Display Messages
(One-Touch keys #1 and #2).
You can add additional information to messages 00, 01, 02, 12 and 13.
For example, the administrator could program message 00 with, 'Call'.
You could select this message and add the numbers where you can be
reached (e.g., 926-5400). Callers to your extension would see, 'Call
926-5400'. The original message plus the appended digits cannot
exceed 16 digits.
In addition, you can also send messages when using the following
features:
● Broadcast Message at a Later Time
● Do Not Disturb / General Message
● Message Waiting
● Camp-On
● Reverse Message
Broadcast Message at a Later Time
A message can be set to indicate a message on all display phones in a
hunt group at a programmed time. The message will display on the
phones for one minute with an alarm tone. Broadcast Messages cannot
be sent to non-display or single line phones. An error signal will be
heard when programming for these types of phones. This also applies
to hunt groups that contain no display phones.
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Selectable Display Messaging
Do Not Disturb / General Message
When Do Not Disturb is activated or if you're just away from your
desk, you can program a message for all display phones calling your
extension.
Message Waiting
When an extension user Intercoms a display phone and receives a
busy signal or no answer, you can leave a Message Waiting indication
with a selected message.
Camp-On
When you place an Intercom call to a busy display phone, the CampOn feature can be activated and a message can be sent to the busy
extension. Intercom Off-Hook Signaling must be enabled at the called
extension.
Reverse Message
If you have received an Off-Hook Signal, you can send a message to
the calling extension if it is inconvenient to reply to the signal. For
example, you could select message 49 'CALL BACK LATER'.
No.
00
01
02
03
04
05
06
66
Preset Messages
Message
Call
Call After ___:___
Call Ext.
Call Me ASAP
Do Not Disturb
In Conference
In Meeting
*
*
*
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Selectable Display Messaging
No.
07
08
09
10
11
12
13
14
15
16
17
18
19
47
48
49
Preset Messages (cont.)
Message
Left for the Day
On Break
On Vacation
Out of Office
Out to Lunch
Out Until ___:___
Out Until ___/___
Page Me
Please See Me
See Me ASAP
With a Client
With a Patient
With a Visitor
Take Message
Please Hold
Call Back Later
*
*
* Message 00, 01, 02, 12 and 13 can
have digits added to them.
.
To select a Display 1.Press
Message: 2. Enter the message number desired.
3. Press
.
To cancel a Display 1. Press
Message:
2. Press
.
.
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Selectable Display Messaging
.
To store text in One- 1. Press
Touch key #1 and #2: 2. Press One-Touch key #1 or #2.
3. Dial
.
4. Enter your own message by using the
Name/Message Storing feature (page 46).
5. Press
.
6. Dial
.
7. Press next One-Touch key to be entered.
OR
Press
to finish.
and
.
To store system 1. Press
message (station #10 2. Dial message number (00-49).
only):
3. Dial
.
4. Edit message by using the Name/Message
Storing feature (page 46).
5. Press
.
6. Dial message number to store.
7. Dial
.
8. Dial message number for next storing.
OR
Press
68
to finish.
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Selectable Disply Messaging
Broadcast Message
and
.
To set up a Broadcast 1. Press
Message at Later Time
message: 2. Dial message number (00-49), dial
OR
Press One-Touch key #1 or #2 for a
personal message, then dial
3. Edit message if required.
.
.
4. Press
.
5. Dial an extension number or hunt group
number (00-04).
6. Press
to set more extensions if
required.
● This step is only available when extension number is dialed at step 5.
7. Dial
.
8. Enter the time to send message.
● Time must be entered as four digits and
as a 24 hour clock (e.g., 3:00 p.m.
entered as 1500).
9. Dial
To cancel Broadcast 1. Press
Message:
2. Press
.
.
.
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Selectable Display Messaging
To stop the alarm 1. Press
tone and clear the
display:
.
Do Not Disturb Message / General Message
.
To set a DND/General 1. Press
message using preset
messages: 2. Dial message number (00-49), dial
.
OR
Press One-Touch key #1 or #2 for personal message, then dial
.
DND/CONF flashes intermittently as
confirmation.
●
and
.
To set a personal DND 1. Press
message: 2. Use Name/Message Storing feature to
enter a message (page 46).
3. Press
and
.
● DND/CONF flashes intermittently as
confirmation.
To cancel the DND 1. Press
message:
70
.
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Selectable Display Messaging
and
.
To activate or cancel 1. Press
● When DND message is activated,
previously proDND/CONF flashes intermittently.
grammed DND /
General message:
Message Waiting Message
To leave a Text 1. Place an Intercom call.
● Listen for: Busy or no answer
message with a
Message Waiting:
2. Dial
.
● MW flashes intermittently as confirmation.
● Display shows 'LEAVE MESSAGE?'.
3. To leave no Text Message, hang up.
OR
Dial
to leave Text Message.
4. Dial message number (00-49), dial
OR
Press One-Touch key #1 or #2 for a
personal message, then dial
OR
.
.
Press
, enter a message by using
the Name Storing feature (page 46), then
press
again and dial
.
A text message is left for the called display phone. Your co-worker must use
the procedure below to read it.
●
5.
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Selectable Display Messaging
(Portrait 308)
To cancel message 1. Press
from extension that
left the message:
OR
(Portrait 824).
● First message appears on the display.
2. Use
backup.
3. Press
to advance and use
to
to cancel message.
OR
Press
to return to idle condition.
.
To view or delete a 1. Press
● First message appears on the display.
message at extension
that received the
message: 2. Use
to advance and use
to
backup.
3. Press
to call back.
OR
Press
to delete message.
OR
Press
72
to return to idle condition.
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Selectable Display Messaging
Camp-On Message
To set a Camp-On 1. Place an Intercom call.
● Listen for: Busy tone
message:
2. Activate Off-Hook Signaling by pressing
.
3. Press
.
4. Dial message number (00-49), dial
.
OR
Press One-Touch key #1 or #2 for personal message, then dial
OR
.
Press
, edit a message using the
Name Storing feature, then press
●
again and dial
.
Confirmation tone is heard when message is sent.
Reverse Message
.
To send a Reverse 1. Press
Message when an 2. Dial message number (1-3).
Off-Hook Signal is
● 1 = System common message #47
received:
(default message=TAKE MESSAGE)
● 2 = System common message #48
(default message=PLEASE HOLD)
● 3 = System common message #49
(default message=CALL BACK LATER)
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Speed Dial
Speed Dial
Speed Dial gives you quick access to numbers you call frequently.
This saves time, for example, when calling a client with whom you
deal often. Instead of dialing a long telephone number, you just use
Speed Dial.
There are two types of Speed Dial: Personal Speed Dial and System
Speed Dial. Personal Speed Dial numbers are programmed individually by each user. System Speed Dial numbers are only programmed at
station 10, but are available to every system extension.
Each phone has up to 10 Personal Speed Dial numbers reserved for
your own use. You program the numbers to which you'd like to have
quick access. System Speed Dial numbers have a maximum of 200
Speed Dial numbers (00[0]-199). If you have a 2-digit extension plan
with access to only 100 Speed Dial numbers, your numbers range
from 00-99. If you have a 3-digit extension plan with access to only
100 Speed Dial numbers, your numbers range from 100-199.
Each Speed Dial number can accommodate up to 18 digits, using any
combination of digits 0-9, pauses (TRFR key), flashes (FLASH key),
and stops (DND/CONF key). When a Stop is inserted, dialing will be
stopped at that position and can be continued by dialing '*'.
System Speed Dial
.
To program a Speed 1. Press
Dial Number (station
#10 only): 2. Press
and
.
3. Dial Speed Dial Number (00[0]-199).
4. Dial phone number to be stored.
5. Repeat steps 2 through 4 for additional
numbers.
6. Press
74
to exit.
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Speed Dial
or press
To call a System 1.
Speed Dial number:
2. Press an idle
.
.
3. Press
.
4. Dial Speed Dial number (00[0]-199).
Personal Speed Dial
.
To store a Personal 1. Press
Speed Dial number:
2. Press
and
.
3. Press a One-Touch key.
4. Dial phone number to be stored.
5. Repeat steps 2 through 4 to program
additional numbers.
6. Press
to exit.
.
To clear a Speed Dial 1. Press
number:
2. Press
and
.
3. Enter the System Speed Dial Number or
press the One-Touch key.
4. Press
5. Press
.
.
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Step Calling
.
To place an outside 1. Seize a
call: 2. Press a One-Touch key which stores the
selected number.
Step Calling
When you make an Intercom call and receive a busy signal or no
answer, Step Calling lets you call the other extensions, in ascending
order, by just dialing '#'. For example, if extension 12 is busy, Step
Calling tries extension 13. If there is no answer at extension 13, Step
Calling tries extension 14, and so on. Step Calling is cancelled if it
reaches an extension that is not installed.
To initiate a Step Call: 1. Place an Intercom call.
● Listen for: Busy tone or no answer.
2. Dial
.
● Next extension is automatically called.
To call the next extension, dial '#' again.
Tandem Trunking
Tandem Trunking lets you set up a Conference with two outside
callers and then drop out of the call - leaving the callers talking in an
Unsupervised Conference. Once you drop out you are not part of the
conversation. The Unsupervised Conference continues until you reenter the conversation and hang up the call or either party terminates the
call. You can rejoin the Conference and end it whenever you choose.
If you are a dispatcher for outside service people, for example, you
can use Tandem Trunking to put two of your service people in touch:
● Answer a call from one service person
● Place a call to the second service person
● Set up the line-to-line Conference
● Drop out of the call
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Tandem Trunking
Note: Central Office Loop Supervision must be provided to prevent
lines from remaining conferenced/busy when the parties hang up.
To establish an Note: When both outside parties finish the
Unsupervised call, unsupervised conference must be manConference: ually terminated by the telephone which set
up the call.
1. Establish first outside call.
2. Press
.
● The call is put on Hold.
3. Establish second outside call.
4. Press
.
● Three-party Conference is established.
5. Press
.
● Both outside parties are put on Hold.
6.
●
Unsupervised Conference is established.
To later join an 1.
Unsupervised
Conference: 2. Press either
call.
of the Conference
To later join an 1. Establish a three-party Conference.
Unsupervised
Conference: 2.
● Both outside lines become idle.
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Time and Date Setting
Time and Date Setting
You see the Time and Date on your telephone's display when it is idle
and while using some functions of the phone. The Time and Date are
programmed at the station connected to port 10 (usually extension 10).
Although entered in 24-hour format, the system time always displays
in 12-hour format (AM/PM).
.
To set the system 1. Press
time and date (the 2. Dial the four digits for the year.
entire procedure
● For example, 1998.
must be performed):
3. Dial
.
4. Dial two digits (01-12) for the month.
● January = 01, February = 02, etc.
5. Dial two digits (01-31) for the date.
6. Dial
.
7. Dial a single digit (0-6) for the day.
● Sunday = 0, Monday = 1, etc.
8. Dial
.
9. Dial four digits for the time (24-hour
clock).
● For example, dial 1305 for 1:05 p.m.
10. Dial
.
● The display shows the new date and
time.
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Page 79
Transfer
Transfer
Transfer lets you quickly send the call you are on to a co-worker. You
can Transfer any outside call. If a call you transfer is not answered, it
automatically recalls to your extension.
You may Transfer a call Screened or Unscreened. With Screened
Transfer, you announce the call to the destination user before hanging
up. With Unscreened Transfer, you send the call through without an
announcement.
To Transfer your call: 1. Do not hang up.
2. Press
and dial extension number.
3. Announce the call (optional).
4. Press
.
5.
To return to your out- 1. Press flashing
side call (if the called
party doesn't want
your Transfer):
To receive a trans- 1.
ferred call ringing
2. Press flashing
your phone:
● Call is connected.
.
if necessary.
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Page 80
Voice Mail
To receive a 1. Stay on the handset.
● The Transfer goes through when the
transferred call (if you
calling party presses TRFR.
are talking on the
handset):
Voice Mail
☛
This feature requires an optional NVM-Series Voice Mail system.
Tired and frustrated by missed calls, inaccurately written messages and
telephone tag? End these hassles with Integrated Voice Mail. Ask your
Communications Manager if you have this type of Voice Mail system
installed. Integrated Voice Mail enhances your phone by giving you:
Call Forwarding to
Voice Mail
To have your incoming calls automatically
go to your mailbox, forward your calls to
Voice Mail. Your callers can leave a message
instead of calling back later. You can have
forwarding for all calls immediately, for
unanswered calls, or for both unanswered
calls and when your extension is busy.
Leaving a Message When you call a co-worker and their phone
is unanswered, busy or in Do Not Disturb,
you can easily leave a message in their mailbox. You don't have to call back later.
Transferring to
Transfer a call to your own or a
Voice Mail
co-worker's mailbox. After the Transfer goes
through, your caller can leave a message in
the mailbox.
Conversation Record While on a call, press your Record key to
record the conversation in your mailbox.
Voice Mail stores the conversation like any
other voice message. You can then save, edit
or delete the recorded conversation.
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Voice Mail
Calling Your Mailbox
To program a voice 1.
mail key:
2. Press
.
3. Press
.
4. Press the one-touch key to be
programmed.
5. Dial
.
6.
To call your mailbox: 1. Press the Voice Mail key.
2. (Optional) After answer, dial security
code.
● Ask your Communications Manager for
your security code.
Leaving a Message
To leave a message in The extension you call can be busy, in DND
the mailbox of an or unanswered.
unanswered extension:
1.
.
● The Voice Mail system will prompt you
to leave a message.
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Voice Mail
Forwarding Calls to Your Mailbox
To activate Call 1.
Forwarding:
2.
.
3. Dial station number of the voice mail.
4. Dial Call Forwarding condition:
● 0 = All Calls
● 1 = Not answered
● 2 = Busy
● 3 = Busy or not answered
5.
To cancel Call 1.
Forwarding:
2.
.
3.
.
twice.
Transferring Calls to a Mailbox
.
To Transfer your 1.
active call to a 2. Dial station number.
● This number can be your mailbox nummailbox:
ber or a co-worker's mailbox number.
3. Press
.
4. Press
.
5.
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Volume Control
Recording Your Call
To assign a Recording 1.
key:
2.
.
3. Dial
and press a line key.
4. Dial
5. Press
.
.
6.
To record your active 1. Press the programmed Record key.
call in your mailbox:
OR
1. If it's an Intercom call, press
dial
and
.
If it's a CO call, press
and
dial
.
● You hear two beeps and your Record
key flashes. The beeps periodically
remind you that you are recording.
Volume Control
Your telephone has four separate adjustments: station ringing volume,
handset receiver volume, station speaker volume, and LCD contrast on
display phones.
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Page 84
Volume Control
or
To adjust the Ringing 1. Press
phone is ringing or idle.
Volume:
while the
To adjust the Handset 1. Press
handset call.
Receiver Volume:
or
while on a
To adjust the Speaker 1. Press
mode.
Volume:
or
in handsfree
To adjust the LCD Do not lift handset.
contrast for display
or
phones: 1. Press
phone is idle.
84
while the
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Charts
Charts
This section contains handy charts for your reference. You'll find:
● The dialing plan (the numbers you dial) -- see below
● Flash rates for your telephone keys - see page 86
Your System's Dialing Plan
With certain system programming changes, the feature access
codes may be different than described. Enter your revised codes in
the blank column to the right of the standard codes.
Portrait 308
Portrait 824 Your Revised
Standard Code Standard Code
Code
Extensions
Operator Access
Outside Lines
Door Box Numbers
Queue Groups
Hunt Groups
Internal Page Zones
External Page Zones
Speed Dial #'s:
System
10 - 17
0
01 - 03
88 - 89
1-6
0-4
80 - 84
85
00 - 99
or
000-199
10 - 33
0
01 - 08
88 - 89
1-6
0-4
80 - 84
85 - 87
00-99
or
000-199
85
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Charts
System Flash Rates for LEDs
Your phone is idle (not on a call)
All LEDs out (dark)
Outside Calls
An outside line is busy
An outside call is ringing your phone
And then you answer it
You place the outside call on Hold
Or a co-worker places the call
on Hold
You place the outside call on
Exclusive Hold
You place the outside call on Hold
The line key is ON (Red)
The line key flashes Slowly (Red)
The line key is ON (Green)
The line key flashes Quickly (Green)
The line key flashes Moderately
(Red)
The line key flickers Moderately
(Green)
The line key flashes Quickly (Green)
Intercom Calls
An Intercom call rings your phone
You answer the Intercom call
You place the Intercom call on Hold
And then it recalls to you
ICM flashes Quickly (Red)
ICM is ON (Red)
ICM flickers Slowly (Red)
ICM flickers Slowly (Red)
Miscellaneous Features
You activate Microphone Mute
You activate Do Not Disturb
You send a Message Waiting
You have a Message Waiting
You activate Call Forwarding
Your phone is Monitored
You are Monitoring a phone
86
MIC is ON (Red)
DND/CONF is ON (Red) or flashes
Moderately (Red) (depending on
programming)
MW flickers Moderately (Red)
MW flashes Quickly (Red)
TRFR flashes Slowly (Red)
MON flashes Quickly (Red)
MON flickers Moderately (Red)
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Page 1
Index
A
Account Codes . . . . . . . . . . . . . .9
Alarm Clock . . . . . . . . . . . . . . . .9
Answering Outside Calls . . . . . .52
Automatic Line Access . . . . . . . .54
B
Background Music . . . . . . . . . . .11
C
Call Forwarding . . . . . . . . . . . . .13
To Voice Mail . . . . . . . . . . .82
Call Parking . . . . . . . . . . . . . . . .14
Call Timer . . . . . . . . . . . . . . . . .14
Call Waiting . . . . . . . . . . . . . . . .15
Callback . . . . . . . . . . . . . . . . . . .22
Calling a Co-Worker . . . . . . . . . .2
Camp-On . . . . . . . . . . . . . . . . . .15
Charts . . . . . . . . . . . . . . . . . . . . .85
Conference . . . . . . . . . . . . . . . . .23
SEE Meet-Me
SEE ALSO Meet-Me
Conference
Conference, Unsupervised . . . . .76
Confirmation Tone . . . . . . . . . . .24
D
Date Setting
SEE Time and Date Setting
Dial Block
SEE Toll Restriction
Direct Line Selection
Console, DSS . . . . . . . . . . .25
Direct Station Selection,
Extension . . . . . . . . . . . . . .26
Directed Call Pickup . . . . . . . . . .28
Directory Dialing . . . . . . . . . . . .29
DLS Console . . . . . . . . . . . . . . .25
DND
SEE Do Not Disturb
Do Not Disturb . . . . . . . . . . . . . .30
Door Box . . . . . . . . . . . . . . . . . .31
DP to DTMF Dialing . . . . . . . . .54
DSS Console . . . . . . . . . . . . . . .25
Dual Handsfree Hotline . . . . . . .38
E
Executive Override . . . . . . . . . . .32
Extension Hunting . . . . . . . . . . .33
External Page . . . . . . . . . . . . . . .58
F
Feature Keys . . . . . . . . . . . . . . . .59
Flash . . . . . . . . . . . . . . . . . . . . . .33
Forwarding
To Voice Mail . . . . . . . . . . .82
H
Handling and Rerouting
Your Calls . . . . . . . . . . . . .3
Handsfree . . . . . . . . . . . . . . . . . .34
Have a Telephone Meeting . . . . .6
Headset Compatibility . . . . . . . . .36
Index-1
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Index
Hold . . . . . . . . . . . . . . . . . . . . . .36
Hotline-Dual Handsfree Hotline .38
I
ICM
SEE Intercom
If You Need Privacy . . . . . . . . . .5
Intercom . . . . . . . . . . . . . . . . . . .39
Internal Page . . . . . . . . . . . . . . . .58
L
Last Number Redial . . . . . . . . . .40
Leaving a Voice Mail Message . .81
Line Queuing . . . . . . . . . . . . . . .53
LND
SEE Last Number Redial
M
Mailbox Transfer . . . . . . . . . . . .82
Meet-Me Conference . . . . . . . . .41
Message Storing
SEE Name/Message Storing
Message Waiting . . . . . . . . . . . . .43
Microphone Mute . . . . . . . . . . . .45
Monitor
SEE Room Monitor
N
Name/Message Storing . . . . . . . .46
Night Answer . . . . . . . . . . . . . . .49
Index-2
O
Off-Hook Signaling . . . . . . . . . .50
Off-Hours Ringing
SEE Night Answer
One-Touch Keys . . . . . . . . . . . . .59
Outside Calls . . . . . . . . . . . . . . .2
Outside Calls, Answering . . . . . .52
Outside Calls, Placing . . . . . . . . .52
Automatic Line Access . . . .54
Dial Block . . . . . . . . . . . . .56
DP to DTMF Dialing . . . . .54
Line Queuing . . . . . . . . . . .53
PBX Compatibility . . . . . . .55
Private Line . . . . . . . . . . . .55
Warning Tone . . . . . . . . . . .56
P
Paging . . . . . . . . . . . . . . . . . . . .58
Park . . . . . . . . . . . . . . . . . . . . . .14
PBX Compatibility . . . . . . . . . . .55
Personalizing Your Telephone . . .7
Placing Calls Quickly . . . . . . . . .4
Placing Outside Calls . . . . . . . . .52
Private Line . . . . . . . . . . . . . . . .55
Programmable Keys . . . . . . . . . .59
R
Recording
Voice Mail Record . . . . . . .83
Repeat Dial . . . . . . . . . . . . . . . . .62
Room Monitor . . . . . . . . . . . . . .62
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Index
S
W
Save . . . . . . . . . . . . . . . . . . . . . .63
Selectable Display Messaging . . .65
Speakerphone . . . . . . . . . . . . . . .34
Speed Dial . . . . . . . . . . . . . . . . .74
Step Calling . . . . . . . . . . . . . . . .76
Streamlining Your Telephone's
Operation . . . . . . . . . . . . . .6
Warning Tone . . . . . . . . . . . . . . .56
When You Work In Groups . . . . .5
When Your Call Can't Go
Through . . . . . . . . . . . . . . .3
Y
Your Multibutton Phone . . . . . . .8
T
Tandem Calls . . . . . . . . . . . . . . .76
Tandem Trunking
SEE Tandem Calls
Time and Date Setting . . . . . . . .78
Timer . . . . . . . . . . . . . . . . . . . . .14
Transfer . . . . . . . . . . . . . . . . . . .79
To Voice Mail . . . . . . . . . . .82
U
Unsupervised Conference . . . . . .76
Using Your Telephone . . . . . . . . .1
V
Voice Mail . . . . . . . . . . . . . . . . .80
Calling Your Mailbox . . . . .81
Forwarding . . . . . . . . . . . . .82
Leaving a Message . . . . . . .81
Recording Your Call . . . . . .83
Tranferring to Voice Mail . .82
Volume Control . . . . . . . . . . . . . .83
Index-3
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Page 4
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Page 1
NEC America, Inc., Corporate Networks Group
4 Forest Parkway, Shelton, CT 06484
Tel: 800-365-1928 Fax: 203-926-5458
cng.nec.com
Other Important Telephone Numbers
Sales: . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Customer Service: . . . . . . . . . . . . . . . . . . .
Customer Service FAX: . . . . . . . . . . . . . . .
Technical Service: . . . . . . . . . . . . . . . . . . .
Discontinued Product Service: . . . . . . . . . .
Technical Training: . . . . . . . . . . . . . . . . . . .
Emergency Technical Service (After Hours)
(Excludes discontinued products)
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. .203-926-5450
. .203-926-5444
. .203-926-5454
. .203-925-8801
. .900-990-2541
. .203-926-5430
. .203-929-7920
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Page 1
NEC America Inc., Corporate Networks Group
4 Forest Parkway, Shelton, CT 06484
TEL: 203-926-5400 FAX: 203-929-0535
cng.nec.com
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