Kenmore Elite | 31553 | Owners manual | Kenmore Elite 31553 Owner's manual

Kenmore Elite 31553 Owner's manual
Use & Care Guide
high efficiency
English
Model: 796.3155*
Kenmore Elite
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Automatic Washer
* = color number
P/N MFL68267013
Sears Brands Management Corporation
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TABLE OF CONTENTS
PROTECTION AGREEMENTS
IMPORTANT SAFETY INSTRUCTIONS GROUNDING REQUIREMENTS
FEATURES AND BENEFITS
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Optional Accessories .......................................................... 6
Included Accessories .......................................................... 6
INSTALLATION REQUIREMENTS
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Choose the Proper Location ............................................. 7
Flooring ................................................................................. 7
Clearances ...........................................................................7
Master Protection Agreements
Congratulations on making a smart purchase. Your new
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Some limitations and exclusions apply.
For prices and additional information in the U.S.A.
call 1-800-827-6655.
*Coverage in Canada varies on some items.
For full details call Sears Canada at 1-800-361-6665.
Sears Installation Service
For Sears professional installation of home appliances, garage
door openers, water heaters, and other major home items, in the
U.S.A. call 1-844-553-6667, and in Canada call 1-800-469-4663.
INSTALLATION INSTRUCTIONS
Unpacking and Removing Shipping Material................ 8
Connecting the Water Lines............................................... 9
Connecting the Drain Hose ............................................. 10
Connect to the Power Supply..........................................10
Leveling the Washer ....................................................... 11
HOW TO USE
Control Panel Features..................................................... 12
Operating the Washer ..................................................... 13
Cycle Guide ................................................................. 14-15
Sorting Wash Loads ......................................................... 16
About the Dispensers ........................................................ 17
Detergent and Dispenser Use .........................................18
Time and Status Display ................................................. 19
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2SWLRQ%XWWRQV ............................................................ 21-23
Accela Wash ..................................................................21
Steam Treat .................................................................... 21
Extra Rinse ..................................................................... 21
Deep Fill ..........................................................................21
Add Garments ............................................................... 21
Chime................................................................................21
Fabric Softener .............................................................. 22
Energy Saver ................................................................. 22
Soak ................................................................................. 22
Delay Wash ................................................................... 22
Rinse & Spin ................................................................... 22
Control Lock.................................................................... 22
Special Drain Feature ...................................................... 22
CARE AND CLEANING
Regular Cleaning .......................................................... 23
Maintenance ...................................................................24
Cleaning the Washer....................................................25
DIAGNOSTICS ......................................................................26
Using Diagnostics ..............................................................26
TROUBLESHOOTING GUIDE
Normal Sounds You May Hear.......................................27
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Error Codes ................................................................. 31-32
WARRANTY33
SERVICE %DFN&RYHU
PRODUCT RECORD
In the space below, record the date of purchase, model,
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plate located inside the washer lid. Have these items of
information available whenever you contact Sears
concerning your product.
Model No.
Date of Purchase
Serial No.
Save these instructions and your sales receipt for
future reference.
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SAFETY MESSAGES
There are many important safety messages in this manual and on your appliance. Always read and obey
all safety messages.
This is the safety alert symbol. This symbol alerts you to potential hazards that can result in property damage and/or serious bodily harm or death.
All safety messages will follow the safety alert symbol and either the word DANGER, WARNING
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CAUTION
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All safety messages will tell you what the potential hazard is, tell you how to reduce the chance of injury, and tell
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IMPORTANT SAFETY INSTRUCTIONS
WARNING
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persons when using this appliance, follow basic precautions, including the following.
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IMPORTANT SAFETY INSTRUCTIONS
WARNING
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when using this appliance, follow basic precautions, including
the following.
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vNever use harsh chemicals, abrasive cleaners, or solvents to
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loading, unloading, or adding items, push in the cycle selector
knob and allow the tub to coast to a complete stop before
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IMPORTANT SAFETY INSTRUCTIONS
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GROUNDING REQUIREMENTS
IMPORTANT: Please read carefully.
TO CONNECT ELECTRICITY
GROUNDING INSTRUCTIONS
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3-prong
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FEATURES AND BENEFITS
KEY PARTS AND COMPONENTS
C
A /,'/2&.
The washer lid is locked during operation. The lid
can be unlocked by pressing the START/PAUSE
button to stop the washer.
F
D
B
G
A
H
B 8/75$&$3$&,7<67$,1/(6667((/78%
The ultra-large stainless steel tub offers extreme
durability.
C 62)7&/26(7(03(5('*/$66/,'
The soft close hinges allow the lid to close gently
and quietly. The tempered glass is durable and
makes it easy to observe the washing process.
E
D &21752/3$1(/:,7+/('',63/$<
The easy-to-read LED display shows cycle options,
settings, cycle status and estimated time remaining.
E 60$575,16(
This washer is designed to save rinse water by
using a jet spray rinse system in NORMAL/CASUAL
and HEAVY DUTY cycles.
F ',$*1267,&6
Should you experience any problems with
your washing machine, it has the capability
of transmitting data via your telephone to the
Diagnostics Team. This gives you the capability
of speaking directly to our specially trained
technicians. The technician records the data
transmitted from your machine and uses it to
analyze the issue, providing a fast and effective
diagnosis.
Hot Water Cold Water
Inlet valve Inlet valve
Power
Cord
Drain
Hose
G %/($&+',63(16(5
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bleach that is dispensed automatically at the
proper time during the wash cycle.
H ',63(16(5'5$:(5
Add detergent or softener to the main wash
compartment of the dispenser drawer. Cleaning
products are dispensed automatically at the
proper time during the wash cycle.
Optional Accessory
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Included Accessory
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6
5.4 G<MZZIQVLL
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INSTALLATION REQUIREMENTS
KEY DIMENSIONS AND SPECIFICATIONS
Description
Rated Voltage/Frequency
Dimensions
Net Weight
Top-Loading Washer
120VAC, 60Hz
27 in. (W) X 28 Ĕ/ď in. (D) X 45 Ė/ď in. (H), 56 in. (H with lid open)
68.6 cm (W) X 72.1 cm (D) X 115.9 cm (H), 142.3 cm (H with lid open)
145.7 lbs. (66.1 kg)
CHOOSE THE PROPER LOCATION
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vWasher is heavy. Two or more people are required when
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vStore and install the washer where it will not be exposed
to temperatures below freezing or exposed to outdoor
weather conditions.)DLOXUHWRIROORZWKLVZDUQLQJFDQFDXVH
VHULRXVLQMXU\oUHHOHFWULFVKRFNRUGHDWK
vProperly ground washer to conform with all electric
governing codes and ordinances.)DLOXUHWRIROORZWKLV
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GHDWK
vTo reduce the risk of electric shock, do not install the
washer in humid spaces.)DLOXUHWRIROORZWKLVZDUQLQJFDQ
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vDo not remove ground prong. Do not use an adapter
or extension cord. Plug into a grounded 3-prong
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NOTE: Installing the washer in a humid space, or installing or
storing the washer where it will be exposed to the weather or
freezing temperatures, may result in rust or other damage that
is not covered in the product warranty.
CLEARANCES
45 Ė/ď"
(115.9 cm)
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allow minimum clearances of at least 1 in. (2.5 cm) at the
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required clearances.
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NOTE: It is the personal responsibility and obligation of
the product owner to have a proper outlet installed by a
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56 "
(142.3 cm)
28 ³/ď"
(72.1 cm)
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7
5.4 G<MZZIQVLL
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INSTALLATION INSTRUCTIONS
UNPACKING AND REMOVING SHIPPING MATERIAL
When removing the washer from the carton base, be
sure the plastic tub support comes off with the base.
If you must lay the washer down to remove the base
packaging materials, always protect the side of the
washer and lay it carefully on its side. DO NOT lay the
washer on its front or back.
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TOOLS YOU WILL NEED
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Carton Base
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NOTE: To prevent damage, do not remove the foam
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INSTALLATION INSTRUCTIONS
CONNECTING THE WATER LINES
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Hot
Cold
Rubber Seal
Rubber Seal
Water Hose
(to water inlet
on washer)
4. Attach the (red) hot water line to the hot water inlet on
the back of the washer. Attach the (blue) cold water
line to the cold water inlet on the back of the washer.
7LJKWHQWKHÀWWLQJVVHFXUHO\Turn ON both faucets
all the way and check for leaks at both ends of the
hoses.
Water Hose
(to tap)
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property damage from leaks.
Water Faucet
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5.4 G<MZZIQVLL!
9
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INSTALLATION INSTRUCTIONS
CONNECTING THE DRAIN HOSE
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SLQFKHGFUXVKHGRUNLQNHG
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Laundry Tub
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Drain Line
Standpipe
Tie Strap
Drain Hose
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CONNECT TO THE POWER SUPPLY
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35"~47"
(0.9~1.2 m)
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Washer should be plugged into a 120-VAC, 60-Hz
grounded 3-prong outlet. Plug in the washer.
WARNING
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35"~47"
(0.9~1.2 m)
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10
5.4 G<MZZIQVLL
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INSTALLATION INSTRUCTIONS
LEVELING THE WASHER
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WROHYHOWKHZDVKHU([WHQGLQJWKH
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side to side
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front to back
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Lower
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Raise
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11
5.4 G<MZZIQVLL
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HOW TO USE
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WARNING:
entire Use & Care Guide, including the Important Safety Instructions, before operating this washer.
CONTROL PANEL FEATURES
A
E
B
F
D
C
C START/PAUSE BUTTON
Press this button to start the selected cycle.
If the washer is running, use this button to pause the
cycle without losing the current settings.
A POWER (ON/OFF) BUTTON
Press to turn the washer ON. Press again to turn
the washer OFF. Pressing the POWER button during a cycle will cancel that cycle and any load
settings will be lost. The lid will unlock after a
brief pause.
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D CYCLE MODIFIER BUTTONS
Use these buttons to adjust the settings for the selected cycle. The settings light up above the
buttons to show the current selection.
B CYCLE SELECTOR KNOB
Turn this knob to select the desired cycle. Once the
desired cycle has been selected, the standard presets
will appear in the display. These settings can be
adjusted using the cycle setting buttons anytime
before starting the cycle.
E SPECIAL CYCLE AND OPTION BUTTONS
These buttons allow you to select special cycles or
options.
F TIME AND STATUS DISPLAY
The display shows the cycle status and estimated
time remaining.
NOTE: To protect your clothing, not all settings are available on all cycle selections.
12
5.4 G<MZZIQVLL
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HOW TO USE
OPERATING THE WASHER
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1
SORT LAUNDRY AND LOAD WASHER
Sort laundry by fabric type, soil level, color and load size, as
needed. Open the door and load the items into the washer.
2
ADD CLEANING PRODUCT
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3
TURN ON THE WASHER
Press the POWER button to turn ON the washer. The lights
around the cycle selector knob will illuminate and a chime will
sound.
4
SELECT A CYCLE
Turn the cycle selector knob in either direction to select the desired cycle. The preset Wash Temp, Spin Speed, Soil Level, and
Option settings for that cycle will be shown.
5
SELECT CYCLE MODIFIERS & OPTIONS (optional)
Default settings for the selected cycle can now be changed if
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available on all cycles. A different chime will sound and the
LED will not come on if the selection is not allowed. Cycle options can also be added by using the option buttons.
6
BEGIN CYCLE
Press the START/PAUSE button to begin the cycle. The door will
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to measure its weight. Once the weight of the load is measured, the washer will begin the selected wash cycle.
7
ADD GARMENTS LIGHT
The ADD GARMENTS light will illuminate near the
beginning of the wash cycle to indicate when it is safe to add
items to the load. Press the START/PAUSE button to pause the
cycle and add garments to the load.
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8
RESUME CYCLE
Press the START/PAUSE button to resume the wash cycle.
13
5.4 G<MZZIQVLL
࿼ፎ"
HOW TO USE
CYCLE GUIDE
The cycle guide below shows the default settings, available options and recommended fabric
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each cycle.
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VRXQGGLçHUHQWDWGLçHUHQWVWDJHVRIWKHZDVKF\FOH7KLVLVQRUPDO
14
5.4 G<MZZIQVLL
࿼ፎ"
HOW TO USE
CYCLE GUIDE
The cycle guide below shows the default settings, available options and recommended fabric
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each cycle.
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Temperature
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= Default Setting
NOTE:
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DUHVHOHFWHG2QFHWKH67$573$86(EXWWRQLVSUHVVHGWKHZDVKHUZLOOPHDVXUHWKHVL]HRIWKHORDG7KHHVWLPDWHG
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15
5.4 G<MZZIQVLL
࿼ፎ"
HOW TO USE
SORTING WASH LOADS
Fabric Care Labels
Many articles of clothing include a fabric care label.
Using the chart below, adjust the cycle and option
selections to care for your clothing according to the
manufacturer’s recommendations.
CAUTION
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‡If possible, do not wash any water-resistant items.
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For the best washing results, and to reduce the possibility
of damage to clothing, care should be taken to sort the
clothing into loads that are made up of similar items.
Mixing different fabric types and/or soil levels can result
in poor wash performance, color transfer or discoloration,
fabric damage or linting. Fabrics should be sorted into
groups as described below.
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ZDVKORDG
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v7KHZDVKHUZLOOQRWoOORURSHUDWHZLWKWKHOLGRSHQ
Colors
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Soil Level
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VRLOHGFORWKLQJLQWKHVDPHORDGZLWKKHDYLO\VRLOHG
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Fabric Type
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127( Use the %8/.<%('',1* cycle for large or
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Lint Type
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Sort Laundry...
by Colors
Whites
Lights
Darks
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Heavy
Normal
Light
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Delicates
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by Lint
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16
5.4 G<MZZIQVLL
࿼ፎ"
HOW TO USE
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1. For best performance, load clothes as shown.
Fabric Softener Compartment
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Never exceed the manufacturer’s recommendations when adding
softener. Using too much fabric softener can result in buildup in clothing and the washer.
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v'LOXWHFRQFHQWUDWHGIDEULFVRIWHQHUVZLWKZDUPZDWHUDo not
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2. Load clothes loosely, and do not load clothes over the
maximum guideline on the tub. Clothes need room to
circulate in order to get clean.
Maximum guideline
Liquid Bleach Compartment
ABOUT THE DISPENSERS
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The automatic dispenser consists of two compartments
which hold:
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onto WKHORDGRULQWRWKHWXE)DEULFGDPDJHFDQRFFXU
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Dispenser Drawer
DANGER
Main Wash Detergent Compartment
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17
5.4 G<MZZIQVLL
࿼ፎ"
HOW TO USE
DETERGENT AND DISPENSER USE
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To add detergent, bleach, and fabric softener to the
automatic dispenser:
1
2 Load the laundry products into the
appropriate compartments.
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3 Close the drawer before starting the cycle.
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Detergent
Open the dispenser drawer.
NOTE: It is normal for a small amount of water to
remain in the bleach and softener compartments at the
end of the cycle.
Powdered
Detergent
For proper wash performance, always measure the
detergent using the measurements provided by the
detergent manufacturer.
IMPORTANT: Do not place or store laundry products,
such as detergent, bleach, or liquid fabric softener, on
top of your washer or dryer. Wipe up any spills immediDWHO\7KHVHSURGXFWVFDQGDPDJHWKHÀQLVKDQGFRQWUROV
The normal amount of HE detergent needed, for
average loads, is less than ½ of the recommended
maximum. Use less detergent for soft water, light soil
or smaller loads. Never use more than the maximum
amount recommended by the detergent
manufacturer.
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Designed to use only
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IMPORTANT: Your washing machine is designed for use
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and contain suds-reducing agents. Always look for the
HE symbol when purchasing detergent.
IMPORTANT: 1RWDOOGHWHUJHQWVDUHWKHVDPH3D\
FDUHIXODWWHQWLRQWRWKHDPRXQWRIGHWHUJHQWXVHGWRDYRLG
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DQGUHVLGXHEXLOGXSWKDWFDQFRQWULEXWHWRRGRUVLQWKH
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VXSSOLHGE\WKHPDQXIDFWXUHURIWKHGHWHUJHQW\RX
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NOTE: Extra care must be exercised when using 2X and
3X concentrated detergents because even a little bit extra
can contribute to the problems mentioned above.
NOTE: Detergents designated as HE compatible may not
provide optimal results.
18
5.4 G<MZZIQVLL
࿼ፎ"
HOW TO USE
TIME AND STATUS DISPLAY
The time and status display shows the estimated time remaining and cycle progress.
B
A
B ESTIMATED TIME REMAINING
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A CYCLE STATUS INDICATOR
These LEDs will illuminate when a cycle is selected
to indicate which stages will run. When a cycle is
running, the LED will blink for the active stage. Once
a stage is complete, the LED will turn off. If a cycle
is paused, the active LED will stop blinking.
NOTE: The time shown is only an estimate. This time
is based on normal operating conditions. Several
external factors (load size, room temperature,
incoming water temperature, etc.) can affect the
actual time.
19
5.4 G<MZZIQVLL!
࿼ፎ"
HOW TO USE
CYCLE MODIFIER BUTTONS
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A
NOTE: To protect your garments, not every wash/rinse
temperature, spin speed, soil level, or option is available with every cycle. A chime will sound and the LED
will not light if a selection is not allowed.
B
A WASH TEMP
WASH TEMP selects the wash and rinse temperature
combination for the selected cycle. Press the WASH
TEMP button until the indicator light for the desired
setting is lit.
C
B SPIN SPEED
Higher spin speeds extract more water from clothes,
reducing drying time and saving energy.
Press the SPIN SPEED button until the desired speed
is selected. Some fabrics, such as delicates, require
a slower spin speed. To protect your clothing, not all
spin speeds are available for all cycles.
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20
5.4 G<MZZIQVLL
࿼ፎ"
HOW TO USE
OPTION BUTTONS
Your washing machine features several additional cycle
options that customize cycles to meet your individual needs.
IMPORTANT NOTES ABOUT STEAM CYCLES:
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1 Turn ON the washer and turn the cycle selector knob to
select the desired cycle. If the cycle selection is changed
after the options have been selected, all settings will be
changed to the default settings for the new cycle.
(;75$5,16(
This option will add an extra rinse to the
selected cycle. Use this option to help ensure the removal of detergent or bleach
residue from fabrics. Liquid fabric softener, if used, is
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5,16(63,1F\FOH
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that cycle.
3 Press the cycle option button(s) for the option(s) you
would like to add. The button will light when that option
is selected. If the selected option is not allowed for the
selected cycle, the chime will sound twice to alert you
and the LED will not illuminate.
'((3),//
4 Press the START/PAUSE button to start the cycle. After a
brief delay, the lid will lock and the cycle will begin.
RUEXON\LWHPV
NOTE:
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$GG*DUPHQWV
7KH$GG*DUPHQWVOLJKWZLOOLOOXPLQDWH
GXULQJWKHHDUO\VWDJHRIWKHZDVKF\FOH
WRLQGLFDWHWKDWLWLVVDIHWRSDXVHWKH
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2QFHWKH$GG*DUPHQWVOLJKWJRHVRXWDGGLWLRQDOODXQGU\
VKRXOGQRWEHDGGHGWRWKHORDG'RLQJVRPD\UHVXOWLQ
XQVDWLVIDFWRU\SHUIRUPDQFHEHFDXVHWKHZDVKHUZLOOQRW
FRPSHQVDWHIRUWKHDGGLWLRQDOJDUPHQWV
v,IWKH67$573$86(EXWWRQLVQRWSUHVVHGZLWKLQIRXU
PLQXWHVWRVWDUWWKHF\FOHWKHFRQWUROZLOOVKXWRçDQGDOO
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$&&(/$:$6+
Adding this option reduces the cycle time
while maintaining wash performance
similar to the same cycle without ACCELA
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WASH.
2 2SHQWKHOLGDIWHULWXQORFNV
67($075($7
Select the STEAM TREAT button to add the
cleaning power of steam to the selected
cycle.
Adding steam to cycles helps provide improved cleaning
SHUIRUPDQFHJLYLQJIDEULFVWKHEHQHÀWRIDGHHSFOHDQ
The steam option is not available on all cycles.
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4 &ORVHWKHOLG
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1 Turn ON the washer and turn the cycle selector knob
to select a cycle that allows the steam option.
&+,0(
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YROXPHVHWWLQJVDUH/2:q+,*+q2))
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2 Press the STEAM TREAT button. The washer will
automatically adjust the cycle settings.
3 Set any other desired options.
4 Press the START/PAUSE button to start the cycle.
CAUTION
v7KHOLGPD\EHYHU\ZDUPGXULQJVWHDPF\FOHV7KLVLV
QRUPDO
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21
5.4 G<MZZIQVLL
࿼ፎ"
HOW TO USE
OPTION BUTTONS
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FKDQJHWKHVSLQVSHHGE\SUHVVLQJWKH63,163(('EXWWRQ
)DEULFVRIWHQHULVGLVSHQVHGLQWKH
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DQG+($9<'87<F\FOHV3UHVVWKH)$%5,&62)7(1(5
EXWWRQWRFKDQJHWKHoQDOULQVHIURPVSUD\ULQVH
WRUHJXODUULQVHVRWKDWWKHIDEULFVRIWHQHULVPRVW
HçHFWLYH
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ZDVKHU
2 3UHVVWKH5,16(63,1EXWWRQ
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(;75$5,16(RSWLRQLIOLTXLGIDEULFVRIWHQHULVXVHGLQ
1250$/&$68$/DQG+($9<'87<F\FOHV)DLOXUH
WRVHOHFWRQHRIWKHVHRSWLRQVZLOOJUHDWO\UHGXFHWKH
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3 3UHVVWKH63,163(('EXWWRQWRVHOHFWWKHGHVLUHG
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4 3UHVVWKH67$573$86(EXWWRQ
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7KLVRSWLRQVDYHVHQHUJ\E\XVLQJFRROHU
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WLPHVWRPDLQWDLQZDVKSHUIRUPDQFH
Use this option to disable the controls.
The washer can only be locked during a
cycle. This feature can prevent children
from changing cycles or operating the
machine. Once the control lock is set, it must be deactivated
before any controls, except the power button, can be used.
Once the washer has shut off, the power button will allow the machine to be turned ON, but the controls will still
be locked. When the controls are locked, CL will display
alternately with the estimated time remaining. Press and
hold the RINSE & SPIN button for 3 seconds to activate or
deactivate CONTROL LOCK.
127(
v7KH6WHDP7UHDWIHDWXUHFDQQRWEHVHOHFWHGZLWKWKH
(QHUJ\6DYHURSWLRQ
v:DVKWLPHZLOOLQFUHDVHXSWRPLQXWHVZLWKWKH
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SRXQGVZLWKWKH(QHUJ\6DYHURSWLRQ
62$.
This option provides up to 180 minutes
of presoaking prior to the start of the
selected cycle. Use the SOAK option to
SUHVRDNJDUPHQWVWRKHOSUHPRYHGLIÀFXOWVSRWVRUVWDLQVRQ
fabrics. At the end of the presoak time, the selected cycle will
begin with the same water used for the soak.
SPECIAL DRAIN FEATURE
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ZDWHUUHPDLQLQJLQWKHWXE7KHZDVKHUFDQEHUHVWDUWHG
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WKHZDWHUZLOOGUDLQIURPWKHWXE2QFHWKHZDVKHUEHJLQV
GUDLQLQJWKHZDWHUWKHFRQWUROVDUHGLVDEOHGDQGWKH
GUDLQSURFHVVFDQQRWEHLQWHUUXSWHG2QFHWKHZDWHULV
FRPSOHWHO\GUDLQHGWKHZDVKHUZLOOVKXWRç
127(,QWKHXQOLNHO\HYHQWWKDWWKHZDVKHUH[SHULHQFHV
DSUREOHPWKDWFDXVHVDQHUURUFRGHWREHGLVSOD\HGWKH
ZDVKHUZLOOVWLOOGUDLQDIWHUVHYHUDOPLQXWHV+RZHYHURQO\
WKHRULJLQDOHUURUFRGHZLOOEHGLVSOD\HG
'(/$<:$6+
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SUHVVRIWKHEXWWRQLQFUHDVHVWKHGHOD\WLPHE\RQH
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WLPH
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RçDIWHUIRXUPLQXWHV
22
5.4 G<MZZIQVLL
࿼ፎ"
CARE AND CLEANING
WARNING: To reduce the ULVNRIoUHHOHFWULFVKRFNRULQMXU\WRSHUVRQVUHDGDQGIROORZWKLVHQWLUH8VH
Care Guide, including the Important Safety Instructions, before operating this washer.
v8QSOXJWKHZDVKHUEHIRUHFOHDQLQJWRDYRLGWKHULVNRIHOHFWULFVKRFN Failure to follow this warning can cause seriRXVLQMXU\ÀUHHOHFWULFVKRFNRUGHDWK
v1HYHUXVHKDUVKFKHPLFDOVDEUDVLYHFOHDQHUVRUVROYHQWVWRFOHDQWKHZDVKHU7KH\ZLOOGDPDJHWKHÀQLVK
REGULAR CLEANING
&OHDQLQJWKH([WHULRU
6WRULQJWKH:DVKHU
If the washer will not be used for an extended period of
time and is in an area that could be exposed to freezing
temperatures, perform the following steps to protect the
washer from damage.
Proper care of your washer can extend its life. The outside
of the machine can be cleaned with warm water and a
mild, nonabrasive household detergent.
Immediately wipe off any spills with a soft, damp cloth.
1 Turn OFF the water supply.
IMPORTANT: Do not use solvents, cleaning alcohols, or
similar products. Never use steel wool or abrasive cleaners
because they can damage the surface.
2 Disconnect hoses from water supply and drain water
from hoses.
3 Plug the power cord into a properly grounded electrical
outlet.
&DUHDQG&OHDQLQJRIWKH,QWHULRU
Use a towel or soft cloth to wipe around the washer lid
opening and lid glass.
Always remove items from the washer as soon as the cycle
is complete. Leaving damp items in the washer can cause
wrinkling, color transfer, and odor. Run the CLEAN WASHER cycle once a month, or more often if needed, to remove
detergent buildup and other residue.
4 Add 1 gallon of nontoxic recreational vehicle (RV) antifreeze to the empty tub and close the lid. NEVER use
automotive antifreeze.
5 3UHVVWKH32:(5EXWWRQWKHQSUHVVWKH'5$,163,1
EXWWRQ3UHVVWKH67$573$86(EXWWRQWRDFWLYDWH
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VKXWRçWKHZDVKHU7KLVZLOOH[SHOVRPHRIWKH
DQWLIUHH]HOHDYLQJHQRXJKWRSURWHFWWKHZDVKHU
IURPGDPDJH
Clean Washer Cycle
1 Remove any clothing in the tub.
2 Add liquid chlorine bleach or another tub cleaner
GHVLJQHGVSHFLÀFDOO\IRUFOHDQLQJZDVKHUV
- If using liquid chlorine bleach
Add liquid chlorine bleach to the bleach
compartment.
6 Unplug the power cord, dry the tub interior with a soft
cloth, and close the lid.
7 Remove the inserts from the dispenser. Drain any water
in the compartments and let them dry.
127(: Add one cup of liquid bleach. Do not exceed the
PD[LPXPÀOOOLQHDQGGRQRWSRXUXQGLOXWHGOLTXLGEOHDFK
directly into the tub.
8 Store the washer in an upright position.
9 To remove the antifreeze from the washer after
storage, run a complete EXPRESS WASH cycle using
detergent. Do not add laundry to this cycle.
3 - If using powdered cleaners
Remove the liquid detergent cup and add powder
cleaner to the main wash compartment of the dispenser drawer.
- If using a tablet cleaner
Put the tablet directly into the tub.
5HPRYLQJ0LQHUDO%XLOGXS
,I\RXOLYHLQDQDUHDZLWKKDUGZDWHUPLQHUDOVFDOH
FDQIRUPRQLQWHUQDOFRPSRQHQWVRIWKHZDVKHU8VHRI
DZDWHUVRIWHQHULVUHFRPPHQGHGLQDUHDVZLWKKDUG
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8VHDGHVFDOHUVXFKDV:DVKHU0DJLF®WRUHPRYH
YLVLEOHPLQHUDOEXLOGXS$IWHUGHVFDOLQJDOZD\VUXQWKH
&/($1:$6+(5F\FOHEHIRUHZDVKLQJFORWKLQJ
0LQHUDOVFDOHDQGRWKHUVSRWVPD\EHUHPRYHGIURP
WKHVWDLQOHVVVWHHOWXEXVLQJDVWDLQOHVVVWHHOFOHDQHU'R
127XVHVWHHOZRRORUDEUDVLYHFOHDQHUV
127(
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v'RQRWDGGDQ\ODXQGU\GHWHUJHQWRUIDEULFVRIWHQHUWR
WKHGLVSHQVHUGUDZHUZKHQXVLQJ&/($1:$6+(5
4 Close the lid and press the POWER button to turn the
washer ON. Press the CLEAN WASHER button, then
press the START/PAUSE button to begin the cycle.
Selecting any other cycle after CLEAN WASHER has
been selected will cause the CLEAN WASHER cycle to
be cancelled.
Leave the Lid Open
,IWKHZDVKHUZLOOQRWEHXVHGIRUVHYHUDOGD\VOHDYH
WKHOLGRSHQRYHUQLJKWWRDOORZWKHWXEWRGU\
After the cycle ends, open the lid and allow the tub
interior to dry completely.
NOTE: Run the CLEAN WASHER cycle once a month. If a
mildewy or musty smell is present, run the clean washer
cycle once a week for three consecutive weeks.
5.4 G<MZZIQVLL
23
࿼ፎ"
CARE AND CLEANING
MAINTENANCE
&OHDQLQJWKH:DWHU,QOHW)LOWHUV
,IWKHZDVKHUGRHVQRWÀOOSURSHUO\DQHUURUPHVVDJH
ZLOOVKRZRQWKHGLVSOD\7KHLQOHWYDOYHÀOWHUVFUHHQV
could be plugged by hard water scale, sediment in the
water
supply, or other debris.
NOTE: The inlet screens protect the delicate parts of
the inlet valve from being damaged by particles that
could enter the valves with the water supply. OperatLQJWKHZDVKHUZLWKWKHVHÀOWHUVUHPRYHGFRXOGFDXVHD
YDOYHWRVWLFNRSHQUHVXOWLQJLQÁRRGLQJDQGRUSURSHUW\
damage.
Hot
Cold
Inlet Filter
1
2 &DUHIXOO\UHPRYHWKHÀOWHUVIURPWKHZDWHUYDOYHV
and soak them in white vinegar or a lime scale rePRYHUIROORZLQJWKHPDQXIDFWXUHU·VLQVWUXFWLRQV%H
FDUHIXOQRWWRGDPDJHWKHÀOWHUVZKLOHFOHDQLQJ
Turn OFF both water faucets completely. Unscrew
the hot and cold water lines from the back of the
washer.
IMPORTANT: Only use inlet hoses provided by KENMORE$IWHUPDUNHWKRVHVDUHQRWJXDUDQWHHGWRÀWRU
function correctly. Other hoses may not tighten correctly
and could cause leaks. Subsequent damage to product or property will not be covered under the terms
of the product warranty. Hoses can be ordered by
calling 1-844-553-6667 (U.S.A.) or 1-800-469-4663
(Canada).
3 5LQVHWKRURXJKO\EHIRUHUHLQVWDOOLQJ3UHVVWKHÀOWHUV
back into place.
4 %
HIRUHUHDWWDFKLQJWKHKRVHVÁXVKWKHKRVHVDQG
water lines by running several gallons of water into
a bucket or drain.
24
5.4 G<MZZIQVLL
࿼ፎ"
CARE AND CLEANING
CLEANING THE WASHER
3URSHU8VHRI'HWHUJHQW
8VLQJWRRPXFKGHWHUJHQWLVDFRPPRQFDXVHRIODXQGU\SUREOHPV7RGD\
VGHWHUJHQWVDUHIRUPXODWHGWREH
HçHFWLYHZLWKRXWYLVLEOHVXGVLQJ%HVXUHWRFDUHIXOO\UHDGDQGIROORZPDQXIDFWXUHU
VUHFRPPHQGDWLRQVIRUKRZ
PXFKGHWHUJHQWWRXVHLQ\RXUZDVK<RXFDQXVHOHVVGHWHUJHQWLI\RXKDYHVRIWZDWHUDVPDOOHUORDGRUDOLJKWO\
VRLOHGORDG
127(8VHRQO\ORZVXGVLQJKLJKHèFLHQF\GHWHUJHQW7KHVHGHWHUJHQWVFDQEHLGHQWLoHGE\WKH+(ORJR
&DUHDQG&OHDQLQJRIWKH:DVKHU
/LG:DVKZLWKDGDPSFORWKRQWKHRXWVLGHDQGLQVLGH
DQGWKHQGU\ZLWKDVRIWFORWK
([WHULRU,PPHGLDWHO\ZLSHRçDQ\VSLOOV:LSHZLWK
DGDPSFORWK'RQRWWRXFKWKHVXUIDFHRUWKHGLVSOD\
ZLWKVKDUSREMHFWV
0RYLQJDQG6WRUDJH&RQWDFWDVHUYLFHWHFKQLFLDQWR
UHPRYHZDWHUIURPWKHGUDLQSXPSDQGKRVHV5HLQVWDOO
WKHIRDPWXEEORFNWRSURWHFWWKHZDVKHUIURPGDPDJH
ZKLOHPRYLQJ'RQRWVWRUHWKHZDVKHUZKHUHLWZLOOEH
H[SRVHGWRRXWGRRUZHDWKHUFRQGLWLRQV
/RQJ9DFDWLRQV%HVXUHZDWHUVXSSO\LVVKXWRçDWWKH
IDXFHWV)ROORZWKHLQVWUXFWLRQVLIWKHZDVKHUZLOOEH
H[SRVHGWRIUHH]LQJWHPSHUDWXUHV
'LVSHQVHU'UDZHU'HWHUJHQWDQGIDEULFVRIWHQHUPD\
EXLOGXSLQWKHGLVSHQVHUGUDZHU5HPRYHWKHGUDZHU
DQGLQVHUWVDQGFKHFNIRUEXLOGXSRQFHRUWZLFHD
PRQWK
1 5HPRYHWKHGUDZHUE\SXOOLQJLWVWUDLJKWRXWXQWLOLW
VWRSV/LIWXSRQWKHIURQWRIWKHGUDZHUDQGSXOOLW
FRPSOHWHO\RXW
2 5HPRYHWKHLQVHUWVIURPWKHWZRFRPSDUWPHQWV
5LQVHWKHLQVHUWVDQGWKHGUDZHUZLWKZDUPZDWHU
WRUHPRYHEXLOGXSIURPODXQGU\SURGXFWV
3 7RFOHDQWKHGUDZHURSHQLQJXVHDVPDOOQRQ
PHWDOEUXVKWRFOHDQWKHUHFHVV5HPRYHDOOUHVLGXH
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4 5HWXUQWKHLQVHUWVWRWKHSURSHUFRPSDUWPHQWV
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DQGVOLGHLWLQWRSODFH
25
5.4 G<MZZIQVLL
࿼ፎ"
Diagnostics
,I\RXH[SHULHQFHSUREOHPVZLWK\RXUZDVKHULQWKH
86$FDOODQGLQ&DQDGDFDOO
2QO\XVHWKH'LDJQRVWLFVIHDWXUHZKHQ
LQVWUXFWHGWRGRVRE\WKH'LDJQRVWLFV7HDP7KH
WUDQVPLVVLRQVRXQGVWKDW\RXZLOOKHDUDUHQRUPDODQG
VRXQGVLPLODUWRDID[PDFKLQH
6KRXOG\RXH[SHULHQFHDQ\SUREOHPVZLWK\RXU
ZDVKLQJPDFKLQHLWKDVWKHFDSDELOLW\RIWUDQVPLWWLQJ
GDWDYLD\RXUWHOHSKRQHWRWKH'LDJQRVWLFV7HDP7KLV
JLYHV\RXWKHFDSDELOLW\RIVSHDNLQJGLUHFWO\WRRXU
VSHFLDOO\WUDLQHGWHFKQLFLDQV7KHWHFKQLFLDQUHFRUGV
WKHGDWDWUDQVPLWWHGIURP\RXUPDFKLQHDQGXVHVLW
WRDQDO\]HWKHLVVXHSURYLGLQJDIDVWDQGHçHFWLYH
GLDJQRVLV
'LDJQRVWLFVFDQQRWEHDFWLYDWHGXQOHVV\RXUZDVKLQJ
PDFKLQHLVWXUQHGRQE\SUHVVLQJWKH32:(5EXWWRQ
,I\RXUZDVKLQJPDFKLQHLVXQDEOHWRWXUQRQWKHQ
WURXEOHVKRRWLQJPXVWEHGRQHZLWKRXWXVLQJ'LDJQRVWLFV
Using Diagnostics
)LUVWFDOO86$RU
&DQDGD,IWKHQXPEHURIWKHSKRQH\RXDUHXVLQJLV
RQoOHDQGLVDVVRFLDWHGZLWK\RXUUHIULJHUDWRU\RXZLOO
EHTXLFNO\UHOD\HGWRD'LDJQRVWLFV7HDPDJHQW2QO\
XVHWKH'LDJQRVWLFVIHDWXUHZKHQLQVWUXFWHGWRGRVRE\
WKH'LDJQRVWLFV7HDPDJHQW
HOLDWKHPRXWKSLHFHRI\RXUSKRQHRYHUWKH32:(5EXWWRQZKHQLQVWUXFWHGWRGRVRE\
WKHFDOOFHQWHUQRPRUHWKDQRQHLQFKIURPEXWQRWWRXFKLQJWKHPDFKLQH
NOTE:'RQRWSUHVVDQ\RWKHUEXWWRQVRUWXUQWKHF\FOHVHOHFWRUNQRE
PUSH DQGKROGWKH:$6+7(03EXWWRQZKLOHFRQWLQXLQJWRKROG\RXUSKRQHWRWKH
32:(5EXWWRQ
LISTENIRUWKUHHEHHSV$IWHU\RXKHDUWKHWKUHHEHHSVUHOHDVHWKH:$6+7(03EXWWRQ
.HHSWKHSKRQHLQSODFHXQWLOWKHWRQHWUDQVPLVVLRQKDVoQLVKHG7KLVWDNHVDERXWVHFRQGV
DQGWKHGLVSOD\ZLOOFRXQWGRZQWKHWLPH2QFHWKHFRXQWGRZQLVRYHUDQGWKHWRQHVKDYH
VWRSSHGUHVXPH\RXUFRQYHUVDWLRQZLWKWKHWHFKQLFLDQZKRZLOOWKHQEHDEOHWRDVVLVW\RX
LQXVLQJWKHLQIRUPDWLRQWUDQVPLWWHGIRUDQDO\VLV
NOTE:
v)RUEHVWUHVXOWVGRQRWPRYHWKHSKRQHZKLOHWKHWRQHVDUHEHLQJWUDQVPLWWHG
v,IWKHFDOOFHQWHUDJHQWLVQRWDEOHWRJHWDQDFFXUDWHUHFRUGLQJRIWKHGDWD\RXPD\EH
DVNHGWRWU\DJDLQ
v3UHVVLQJWKH32:(5EXWWRQGXULQJWKHWUDQVPLVVLRQZLOOVKXWRç'LDJQRVWLFV
26
5.4 G<MZZIQVLL
࿼ፎ"
TROUBLESHOOTING GUIDE
NORMAL SOUNDS YOU MAY HEAR
The following sounds may be heard while the washer is
operating. They are normal.
Clicking:
Lid lock relay when the lid locks and unlocks.
Humming or gurgling:
Drain pump is pumping water from the washer at times
during a cycle.
Spraying or hissing:
Water spraying or circulating during the cycle.
BEFORE CALLING FOR SERVICE
Your washing machine is equipped with an automatic error-monitoring system to detect and diagnose problems at
an early stage. If your washer does not function properly or does not function at all, check the following before you
call for service:
Problem
Possible Cause
Solutions
Rattling and
clanking noise
Thumping
sound
Foreign objects, such as keys, coins, or safety pins,
may be in tub or pump.
Heavy wash loads may produce a thumping
sound.
Washer load may be out of balance.
6WRSZDVKHUFKHFNWXEDQGGUDLQÀOWHUIRUIRUHLJQREMHFWV
If noise continues after washer is restarted, call for service.
This is normal. If sound continues, washer is probably
out of balance. Stop and redistribute wash load.
Pause the cycle and redistribute the load after the lid
unlocks.
Vibrating noise
Packaging materials were not removed.
See the UNPACKING AND REMOVING SHIPPING MATERIAL section in the installation requirements.
Pause the cycle and redistribute the load after the lid
unlocks.
See Leveling the Washer in the Installation Instructions.
Wash load may be unevenly distributed in
the tub.
1RWDOOOHYHOLQJIHHWDUHUHVWLQJÀUPO\DQG
HYHQO\RQWKHÁRRU
Floor not rigid enough.
Water leaking
Inlet hose connection is loose at faucet
or washer.
House drain pipes are clogged.
Drain hose has come out of drain or
is not inserted far enough.
$ODUJHLWHPVXFKDVDSLOORZRUEODQNHWLV
DERYHWKHWRSRIWKHWXE
Wrinkling
:DVKHUQRWXQORDGHGSURPSWO\
:DVKHURYHUORDGHG
+RWDQGFROGZDWHULQOHWKRVHVDUHUHYHUVHG
0DNHVXUHWKDWWKHÁRRULVVROLGDQGGRHVQRWÁH[
See Flooring in the Installation Requirements.
Check hoses for leaks, cracks and splits.
Check and tighten hose connections.
The washer pumps out water very rapidly. Check for
water backing up out of the drain pipe during drain.
If water is seen coming out of the drain, check for
proper drain hose installation and check for restrictions in the drain. Contact a plumber to repair drain
pipe.
Tie drain hose to inlet hose or standpipe to prevent it
from coming out during drain. For smaller drain pipes,
insert the drain hose into the pipe as far as the drain
KRVHÁDQJH)RUODUJHUGUDLQSLSHVLQVHUWWKHGUDLQ
KRVHLQWRWKHSLSHLQFKHVSDVWWKHÁDQJH
8VHWKH%8/.<%('',1*F\FOHIRUODUJHRUEXON\
LWHPV8VHH[WUDFDUHDQGQHYHUZDVKPRUHWKDQKDOI
DORDGRILWHPVWKDWpRDWVXFKDVSLOORZV
6WRSWKHZDVKHUDQGFKHFNWKHORDG0DNHVXUHWKH
ORDGGRHVQRWFUHVWDERYHWKHWRSHGJHRIWKHWXE
$OZD\VUHPRYHLWHPVIURPWKHZDVKHUDVVRRQDVWKH
F\FOHLVFRPSOHWH
7KHZDVKHUFDQEHIXOO\ORDGHGEXWWKHWXEVKRXOG
QRWEHWLJKWO\SDFNHGZLWKLWHPV7KHOLGRIWKH
ZDVKHUVKRXOGFORVHHDVLO\
+RWZDWHUULQVHFDQVHWZULQNOHVLQJDUPHQWV&KHFN
WKHLQOHWKRVHFRQQHFWLRQV
27
5.4 G<MZZIQVLL
࿼ፎ"
TROUBLESHOOTING GUIDE
BEFORE CALLING FOR SERVICE (continued)
Problem
Possible Cause
Solutions
+(GHWHUJHQWVDUHIRUPXODWHGVSHFLÀFDOO\IRU
+LJK(IÀFLHQF\ZDVKHUVDQGFRQWDLQVXGVUHGXFLQJ
DJHQWV2QO\XVHGHWHUJHQWZLWKWKH+LJK(IÀciency (HE) logo. For detergent quantities refer
to the How to Use section.
%OHDFKRUVRIWHQHUGLVSHQVHG
'LVSHQVHUFRPSDUWPHQWLVRYHUoOOHGFDXVLQJ
Staining
WRRVRRQ
EOHDFKRUVRIWHQHUWRGLVSHQVHLPPHGLDWHO\
$/:$<6PHDVXUHEOHDFKWRSUHYHQWRYHUoOOLQJ
RQHFXSPD[LPXP
'LVSHQVHUGUDZHUFORVHGWRRTXLFNO\FDXVLQJ
VRIWHQHUWRGLVSHQVHLPPHGLDWHO\
%OHDFKRUVRIWHQHUZDVDGGHG
Always use the dispensers to ensure that laundry
directly to the wash load in the tub.
products are properly dispensed at the right
time in the cycle.
Always remove items from the washer as soon as
Washer was not unloaded promptly.
possible after the cycle is complete.
Always wash dark colors separately from light
Clothes were not properly sorted.
colors and whites to prevent discoloration.
Never wash heavily soiled items washed with
lightly soiled items.
Power cord is not properly plugged in. Make sure that the plug is plugged securely into
Washer will not turn ON
a grounded, 3-prong, 120-VAC, 60-Hz outlet.
127(,IWKHZDVKHUVWRSSHG
House fuse is blown, circuit breaker has Reset circuit breaker or replace fuse. Do not
GXULQJDF\FOHGXHWRDORVVRI
tripped, or power outage has occurred. increase fuse capacity. If the problem is a circuit
SRZHUWKHZDVKHUZLOOUHVXPHWKH
RYHUORDGKDYHLWFRUUHFWHGE\DTXDOLÀHG
F\FOHZKHUHLWVWRSSHGZKHQWKH
electrician.
SRZHULVUHVWRUHG
House fuse is blown, circuit breaker has 5HVHWFLUFXLWEUHDNHURUUHSODFHIXVH,IPRUH
tripped, due to multiple
WKDQRQHDSSOLDQFHLVFRQQHFWHGWRWKHRXWOHW
appliances on one outlet.
FDOODQHOHFWULFLDQWRKDYHDQDGGLWLRQDOFLUFXLW
LQVWDOOHG
Excessive sudsing
Too much detergent or incorrect
detergent.
Wash cycle time is longer than usual
The washer automatically adjusts the
wash time for the amount of laundry,
water pressure and other operating
conditions.
Incorrect or too much detergent has
been used.
This is normal. The washer adjusts cycle time automatically to provide optimal results for the selected
cycle. The time remaining shown in the display is only
an estimate. Actual time may vary.
8VHRQO\+LJK(IÀFLHQF\+(GHWHUJHQWLQDFFRUdance with the manufacturer’s instructions.
Inside of tub was not cleaned properly.
Oversudsing of detergent.
Run the CLEAN WASHER cycle regularly.
2YHUVXGVLQJPD\FUHDWHOHDNVDQGPD\EH
FDXVHGE\WKHW\SHDQGDPRXQWRIGHWHUJHQW
XVHG+LJK(èFLHQF\GHWHUJHQWLVWKHRQO\
GHWHUJHQWUHFRPPHQGHG0DNHVXUHWKDW
GHWHUJHQWDQGDQ\DGGLWLYHVDUHSXWLQWRWKH
FRUUHFWGLVSHQVHUFRPSDUWPHQWV7KHQRUPDO
DPRXQWRIGHWHUJHQWWRXVHLV WRRI
WKHPD[LPXPDPRXQWUHFRPPHQGHGE\WKH
GHWHUJHQWPDQXIDFWXUHU$OZD\VUHGXFHWKH
DPRXQWRIGHWHUJHQWLIWKHORDGLVVPDOORU
OLJKWO\VRLOHGRULI\RXUZDWHULVYHU\VRIW
1HYHUXVHPRUHWKDQWKHPD[LPXPDPRXQW
UHFRPPHQGHGE\WKHGHWHUJHQWPDQXIDFWXUHU
Musty or mildewy odor in washer
Water leaks
28
5.4 G<MZZIQVLL
࿼ፎ"
TROUBLESHOOTING GUIDE
BEFORE CALLING FOR SERVICE (continued)
3UREOHP
3RVVLEOH&DXVHV
Washer will not operate &RQWUROSDQHOKDVSRZHUHGRçGXHWR
LQDFWLYLW\
:DVKHUQRWoOOLQJ
properly
6ROXWLRQV
7KLVLVQRUPDO3UHVVWKH32:(5EXWWRQWRWXUQ
WKHZDVKHURQ
:DVKHULVXQSOXJJHG
0DNHVXUHFRUGLVSOXJJHGVHFXUHO\LQWRD
ZRUNLQJRXWOHW
:DWHUVXSSO\LVWXUQHGRç
7XUQERWKKRWDQGFROGIDXFHWVIXOO\RQ
&RQWUROVDUHQRWVHWSURSHUO\
0DNHVXUHWKHF\FOHZDVVHWFRUUHFWO\FORVHWKH
OLGDQGSUHVVWKH67$573$86(EXWWRQ
Lid is open
7KHZDVKHUZLOOQRWRSHUDWHLIWKHOLGLVRSHQ
&ORVHWKHOLGDQGPDNHVXUHWKDWQRWKLQJLV
FDXJKWXQGHUWKHOLGSUHYHQWLQJLWIURPFORVLQJ
FRPSOHWHO\
&LUFXLWEUHDNHUIXVHLVWULSSHGEORZQ
&KHFNKRXVHFLUFXLWEUHDNHUVIXVHV5HSODFH
IXVHVRUUHVHWEUHDNHU7KHZDVKHUVKRXOGEH
RQDGHGLFDWHGEUDQFKFLUFXLW7KHZDVKHUZLOO
UHVXPHWKHF\FOHZKHUHLWVWRSSHGRQFHSRZHU
LVUHVWRUHG
&RQWUROQHHGVWREHUHVHW
3UHVVWKH32:(5EXWWRQWKHQUHVHOHFWWKH
GHVLUHGF\FOHDQGSUHVVWKH67$573$86(
EXWWRQ
67$573$86(ZDVQRWSUHVVHGDIWHUDF\FOH
3UHVVWKH32:(5EXWWRQWKHQUHVHOHFWWKH
ZDVVHW
GHVLUHGF\FOHDQGSUHVVWKH67$573$86(
EXWWRQ7KHZDVKHUZLOOVKXWRçLIWKH67$57
3$86(EXWWRQLVQRWSUHVVHGZLWKLQIRXUPLQXWHV
([WUHPHO\ORZZDWHUSUHVVXUH
&KHFNDQRWKHUIDXFHWLQWKHKRXVHWRPDNHVXUH
WKDWKRXVHKROGZDWHUSUHVVXUHLVDGHTXDWH
:DVKHULVWRRFROG
,IWKHZDVKHUKDVEHHQH[SRVHGWR
WHPSHUDWXUHVEHORZIUHH]LQJIRUDQH[WHQGHG
SHULRGRIWLPHDOORZLWWRZDUPXSEHIRUH
SUHVVLQJWKH32:(5EXWWRQ2WKHUZLVHWKH
GLVSOD\ZLOOQRWFRPHRQ
)LOWHUFORJJHG
0DNHVXUHWKHLQOHWoOWHUVRQWKHoOOYDOYHV
DUHQRWFORJJHG5HIHUWRWKHoOWHUFOHDQLQJ
LQVWUXFWLRQV
,QOHWKRVHVPD\EHNLQNHG
&KHFNWKDWLQOHWKRVHVDUHQRWNLQNHGRU
FORJJHG
(QHUJ\HèFLHQF\
7KLVLVDQHQHUJ\HèFLHQWZDVKHU$VDUHVXOW
WKHWHPSHUDWXUHVHWWLQJVIRUWKLVZDVKHUPD\EH
GLçHUHQWWKDQQRQHQHUJ\HèFLHQWZDVKHUV
,QVXèFLHQWZDWHUVXSSO\
0DNHVXUHWKDWERWKKRWDQGFROGZDWHUIDXFHWV
DUHWXUQHGRQDOOWKHZD\
7KHZDVKHUOLGLVRSHQ
7KHZDVKHUZLOOQRWRSHUDWHLIWKHOLGLVRSHQ
&ORVHWKHOLGDQGPDNHVXUHWKDWQRWKLQJLV
FDXJKWXQGHUWKHOLGSUHYHQWLQJLWIURPFORVLQJ
FRPSOHWHO\
+RWDQGFROGLQOHWKRVHVDUHUHYHUVHG
&KHFNLQOHWKRVHFRQQHFWLRQV0DNHVXUHWKHKRW
ZDWHUVXSSO\LVFRQQHFWHGWRWKHKRWLQOHWYDOYH
DQGWKHFROGZDWHUVXSSO\LVFRQQHFWHGWRWKH
FROGLQOHWYDOYH
:DWHUOHYHOLVWRRORZ
7KLVLVDKLJKHèFLHQF\ZDVKHU7KHZDWHUZLOO
QRWQRUPDOO\FRYHUWKHFORWKHV7KHoOOOHYHOLV
RSWLPL]HGIRUWKHZDVKPRWLRQWRDFKLHYHWKH
EHVWZDVKSHUIRUPDQFH
29
5.4 G<MZZIQVLL!
࿼ፎ"
TROUBLESHOOTING GUIDE
BEFORE CALLING FOR SERVICE (continued)
3UREOHP
3RVVLEOH&DXVHV
6ROXWLRQV
(QVXUHWKDWWKHGUDLQKRVHLVQRWNLQNHG
0DNHVXUHWKDWWKHGUDLQKRVHLVQRKLJKHU
WKDQIWDERYHWKHERWWRPRIWKHZDVKHUDQGLV
QRPRUHWKDQIWDZD\IURPWKHZDVKHU
3URSHURSWLRQVQRWVHOHFWHG
+HDYLHUVRLOVDQGWRXJKHUVWDLQVPD\UHTXLUH
Poor stain removal
H[WUDFOHDQLQJSRZHU6HOHFW62$.WRERRVW
WKHFOHDQLQJSRZHURIWKHVHOHFWHGF\FOH
$UWLFOHVWKDWKDYHSUHYLRXVO\EHHQZDVKHG
PD\KDYHVWDLQVWKDWKDYHEHHQVHW7KHVH
3UHYLRXVO\VHWVWDLQV
VWDLQVPD\EHGLèFXOWWRUHPRYHDQGPD\
UHTXLUHKDQGZDVKLQJRUSUHWUHDWLQJWRDLGLQ
VWDLQUHPRYDO
%OHDFKGLVSHQVHUFRYHULVQRWSURSHUO\ 0DNHVXUHWKDWWKHEOHDFKFRYHULVSURSHUO\
Bleach does not dispense
LQVWDOOHG
LQVWDOOHGDQGVQDSSHGLQWRSODFHEHIRUHWKH
EHJLQQLQJRIWKHF\FOH
%OHDFKGLVSHQVHULVGLUW\RUFORJJHG /LIWRXWWKHEOHDFKGLVSHQVHUFRYHUDQGFOHDQ
RXWWKHUHVHUYRLU/LQWDQGRWKHUIRUHLJQGHEULV
WKDWFROOHFWVLQWKHLQVLGHWKHGLVSHQVHUPD\
SUHYHQWSURSHUGLVSHQVLQJRIWKHEOHDFK
Premature dispensing of bleach %OHDFKGLVSHQVHUoOOHGIRUIXWXUHORDG <RXFDQQRWVWRUHEOHDFKLQWKHGLVSHQVHUIRU
IXWXUHXVH7KHEOHDFKZLOOEHGLVSHQVHGHYHU\
ORDG
2YHUoOOLQJWKHEOHDFKGLVSHQVHU
2YHUoOOLQJWKHEOHDFKGLVSHQVHUZLOOFDXVHWKH
EOHDFKWRGLVSHQVHLPPHGLDWHO\ZKLFKZLOO
GDPDJHLWHPVLQWKHWXE$/:$<6PHDVXUH
EOHDFKEXWQHYHUoOODERYHWKH0$;OLQHRQWKH
GLVSHQVHU2QHFXSRIEOHDFKLVQRUPDOEXWQHYHU
DGGPRUHWKDQRQHFXS
0DNHVXUHWKDWGHWHUJHQWDQGDGGLWLYHVDUH
Incomplete or no dispensing of 'HWHUJHQWFRPSDUWPHQWVFORJJHG
SXWLQWRWKHFRUUHFWGLVSHQVHUFRPSDUWPHQWV
IURPLQFRUUHFWoOOLQJ
detergent
,IOLTXLGGHWHUJHQWLVXVHGPDNHVXUHWKDW
WKHOLTXLGGHWHUJHQWFXSDQGLQVHUWDUHLQ
WKHGHWHUJHQWFRPSDUWPHQW,ISRZGHUHG
GHWHUJHQWLVXVHGPDNHVXUHWKDWWKHOLTXLG
GHWHUJHQWFXSDQGLQVHUWDUHQRWXVHG)RU
DOOGHWHUJHQWW\SHVDOZD\VPDNHVXUHWKDW
WKHGLVSHQVHUGUDZHULVIXOO\FORVHGEHIRUHWKH
VWDUWRIWKHF\FOH
0DNHVXUHWKDWWKHVXJJHVWHGDPRXQWRI
7RRPXFKGHWHUJHQWXVHG
GHWHUJHQWLVXVHGSHUWKHPDQXIDFWXUHU
V
UHFRPPHQGDWLRQV<RXPD\DOVRGLOXWHWKH
GHWHUJHQWZLWKZDWHUWRWKHPD[LPXPoOOOLQH
RQWKHFRPSDUWPHQWWRDYRLGFORJJLQJ8VH
RQO\+(+LJK(èFLHQF\GHWHUJHQW
127($OZD\VXVHDVOLWWOHGHWHUJHQWDV
SRVVLEOH+LJK(èFLHQF\ZDVKHUVQHHGYHU\
OLWWOHGHWHUJHQWWRDFKLHYHRSWLPXPUHVXOWV
8VLQJWRRPXFKGHWHUJHQWZLOOFDXVHSRRU
ZDVKDQGULQVHSHUIRUPDQFHDQGPD\
FRQWULEXWHWRRGRUVLQZDVKHU
0DNHVXUHWKDWERWKKRWDQGFROGZDWHU
,QVXèFLHQWZDWHUVXSSO\
IDXFHWVDUHWXUQHGRQDOOWKHZD\
1RUPDOUHVLGXH
,WLVQRUPDOIRUDVPDOODPRXQWRIGHWHUJHQW
WRUHPDLQLQWKHGLVSHQVHU,IWKLVUHVLGXH
EXLOGVXSLWFDQLQWHUIHUHZLWKQRUPDO
GLVSHQVLQJRISURGXFWV5HIHUWRWKHFOHDQLQJ
LQVWUXFWLRQV
+RVHVQRWLQVWDOOHGFRUUHFWO\
&KHFNDOOoOODQGGUDLQKRVHFRQQHFWLRQVWR
:DWHUOHDNVHYHU\ORDG
HQVXUHWKDWWKH\DUHWLJKWDQGVHFXUH
:DVKHUZLOOQRWGUDLQZDWHU
.LQNHGGUDLQKRVH
'UDLQORFDWHGKLJKHUWKDQLQ
DERYHWKHpRRU
30
5.4 G<MZZIQVLL
࿼ፎ"
TROUBLESHOOTING GUIDE
BEFORE CALLING FOR SERVICE (continued)
Error Codes
Problem
7KHGLVSOD\VKRZV
The display shows:
The display shows:
:DVKHUoOOVZLWKZDter slowly or not at all,
or the display shows:
Possible Cause
Solutions
7KHOLGLVQRWFORVHGSURSHUO\
0DNHVXUHWKDWWKHOLGLVFORVHG
SURSHUO\DQGSUHVVWKH67$573$86(
EXWWRQ$IWHUVWDUWLQJDF\FOHLWPD\
WDNHDIHZPRPHQWVEHIRUHWKHWXE
EHJLQVWRWXUQRUVSLQ7KHZDVKHUZLOO
QRWVSLQXQOHVVWKHOLGLVORFNHG
,IWKHOLGLVFORVHGDQGWKHOLGORFN
HUURUPHVVDJHLVGLVSOD\HGFDOOIRU
VHUYLFH
Lid lock switch error.
Make sure that the lid is closed properly and press the START/PAUSE button. The washer will not operate unless
the lid is locked.
Make sure that nothing is caught
under the lid, including shipping material or clothing.
Make sure that the latch mechanism is
fully retracted.
If the lid is closed and the lid lock
error message is displayed, call for
service.
Special Drain Feature.
,IWKHZDVKHULVSDXVHGGXULQJDF\FOH
IRUPRUHWKDQIRXUPLQXWHVWKHF\FOH
ZLOOEHFDQFHOOHGDQGDQ\ZDWHU
UHPDLQLQJLQWKHWXEZLOOEHGUDLQHG
$QDODUPZLOOVRXQGDWWKUHHPLQXWHV
WRZDUQ\RXWKDWWKHWXELVDERXWWR
GUDLQ
Water supply faucets are not fully open. Make sure that the water faucets are
fully open.
Water line hoses are kinked, pinched, Make sure the hoses are not kinked or
or crushed.
SLQFKHG%HFDUHIXOZKHQPRYLQJWKH
washer during cleaning and maintenance.
:DWHULQOHWÀOWHUVDUHFORJJHG
&OHDQWKHLQOHWÀOWHUV6HH0DLQWHnance in the Care and Cleaning secWater supply pressure to faucet or
tion.
house is too low.
Check another faucet in the house to
make sure that household water presVXUHLVDGHTXDWHDQGÁRZLVQRWUHstricted. Disconnect the inlet hose from
the washer and run a few gallons of
ZDWHUWKURXJKWKHKRVHWRÁXVKWKH
ZDWHUVXSSO\OLQHV,IÁRZLVWRRORZ
Water supply connected with leakcontact a plumber to have the water
limiting hoses.
lines repaired.
Hoses designed to limit leaks can trip
falsely and prevent the washer from
ÀOOLQJ7KHXVHRIOHDNOLPLWLQJKRVHVLV
not recommended.
127(,IDQHUURUPHVVDJHLVGLVSOD\HGIRUIRXUPLQXWHVWKHZDWHULQWKHWXEZLOODXWRPDWLFDOO\GUDLQ$QDODUPZLOOVRXQG
RQHPLQXWHSULRUWRGUDLQLQJDQGWKHRULJLQDOHUURUFRGHZLOOFRQWLQXHWREHGLVSOD\HG
31
5.4 G<MZZIQVLL
࿼ፎ"
TROUBLESHOOTING GUIDE
BEFORE CALLING FOR SERVICE (continued)
Problem
Water in the washer drains
slowly or not at all, or the
display shows:
The display shows:
The display shows:
Possible Cause
Drain hose is kinked, pinched, or
clogged.
Drain discharge is more than 96 inches
above bottom of washer.
The washer has detected an out of
balance load.
If the uE rebalance (see above) is not
successful, this error will be displayed.
The load is too small.
Heavy articles are mixed with lighter
items.
The load is out of balance.
Solutions
Make sure the drain hose is free of
clogs, kinks, etc., and is not pinched behind
or under the washer.
Adjust or repair drain. Maximum drain
height is 96 inches (8 ft.)
If the washer detects a load that is too
far out of balance to spin, it will display this code while it is attempting to
rebalance the load. The washer will
add water and try to redistribute the
load automatically. This display is for
your information only, and no action is
required.
The automatic attempt to rebalance the load
was not successful. The cycle has been paused
to allow the load to be manually adjusted.
Small loads may need additional items to be
added to allow the washer to balance the
loads.
The load may have heavy items loaded with
lighter items. Always try to wash articles of
somewhat similar weight to allow the washer
to evenly distribute the weight of the load for
spinning.
The display shows:
Control error.
The display shows:
Water level is too high due to a faulty
water valve.
Manually redistribute the load if articles have
become tangled preventing the automatic
distribution from working properly.
Unplug the washer and wait 60 seconds.
Reconnect power and try again. If the error
reappears, call for service.
Close the water faucets, unplug the washer, and call for service.
The display shows:
The water level sensor is not working
correctly.
Close the water faucets, unplug the washer, and call for service.
The display shows:
A motor error has occurred.
7KHGLVSOD\VKRZV
Clutch error.
Allow the washer to stand for 30 minutes
and then restart the cycle. If the LE error
code persists, call for service.
Mechanical failure.
Unplug the washer and call for service.
7KHGLVSOD\VKRZV
Foreign objects, such as coins, pins, clips, Turn off the washer and then press the
etc., caught between the wash plate
Power button. Press the spin speed button
and the inner basket.
without selecting a cycle to drain and
spin the load.
When the spin is complete, remove the
FORWKHVDQGWKHQÀQGDQGUHPRYHDQ\
objects caught in the wash plate.
Always check pockets, etc., before washing to prevent error codes or damage to
the washer or clothing.
32
5.4 G<MZZIQVLL
࿼ፎ"
WARRANTY
KENMORE ELITE LIMITED WARRANTY
FOR ONE YEAR from the date of sale this appliance is warranted against defects in material or workmanship when it is correctly installed, operated and maintained according to all supplied instructions.
WITH PROOF OF SALE, a defective appliance will receive free repair or replacement at option
of seller.
For warranty coverage details to obtain free repair or replacement, visit the web page: www.kenmore.
com/warranty.
This warranty applies for only 90 DAYS from the sale date in the United States, and is void in Canada, if
this appliance is ever used for other than private household purposes.
This warranty covers ONLY defects in material and workmanship, and will NOT pay for:
([SHQGDEOHLWHPVWKDWFDQZHDURXWIURPQRUPDOXVHLQFOXGLQJEXWQRWOLPLWHGWRÀOWHUVEHOWVEDJVRU
screw-in base light bulbs.
2. A service technician to clean or maintain this appliance, or to instruct the user in correct appliance installation, operation and maintenance.
3. Service calls to correct appliance installation not performed by Sears authorized service agents, or to
repair problems with house fuses, circuit breakers, house wiring, and plumbing or gas supply systems
resulting from such installation.
4. Damage to or failure of this appliance resulting from installation not performed by Sears authorized
service agents, including installation that was not in accord with electrical, gas or plumbing codes.
5. Damage to or failure of this appliance, including discoloration or surface rust, if it is not correctly operated and maintained according to all supplied instructions.
6. Damage to or failure of this appliance, including discoloration or surface rust, resulting from accident,
alteration, abuse, misuse or use for other than its intended purpose.
7. Damage to or failure of this appliance, including discoloration or surface rust, caused by the use of detergents, cleaners, chemicals or utensils other than those recommended in all instructions supplied with the
product.
'DPDJHWRRUIDLOXUHRISDUWVRUV\VWHPVUHVXOWLQJIURPXQDXWKRUL]HGPRGLÀFDWLRQVPDGHWRWKLVDSSOLance.
9. Service to an appliance if the model and serial plate is missing, altered, or cannot easily be determined
WRKDYHWKHDSSURSULDWHFHUWLÀFDWLRQORJR
Disclaimer of implied warranties; limitation of remedies
Customer’s sole and exclusive remedy under this limited warranty shall be product repair or replacement as
SURYLGHGKHUHLQ,PSOLHGZDUUDQWLHVLQFOXGLQJZDUUDQWLHVRIPHUFKDQWDELOLW\RUÀWQHVVIRUDSDUWLFXODUSXUpose, are limited to one year or the shortest period allowed by law. Seller shall not be liable for incidental
or consequential damages. Some states and provinces do not allow the exclusion or limitation of incidental
RUFRQVHTXHQWLDOGDPDJHVRUOLPLWDWLRQRQWKHGXUDWLRQRILPSOLHGZDUUDQWLHVRIPHUFKDQWDELOLW\RUÀWQHVV
so these exclusions or limitations may not apply to you.
This warranty applies only while this appliance is used in the United States or Canada*.
7KLVZDUUDQW\JLYHV\RXVSHFLÀFOHJDOULJKWVDQG\RXPD\DOVRKDYHRWKHUULJKWVZKLFKYDU\IURPVWDWHWR
state.
* In-home repair service is not available in all Canadian geographical areas, nor will this warranty cover
XVHURUVHUYLFHUWUDYHODQGWUDQVSRUWDWLRQH[SHQVHVLIWKLVSURGXFWLVORFDWHGLQDUHPRWHDUHDDVGHÀQHG
by Sears Canada Inc.) where an authorized servicer is not available.
6HDUV%UDQGV0DQDJHPHQW&RUSRUDWLRQ+RçPDQ(VWDWHV,/
Sears Canada Inc., Toronto, Ontario, Canada M5B 2C3
33
5.4 G<MZZIQVLL
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5.4 G<MZZIQVLL
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