Symantec™ Management Platform 7.1 MP1 Installation Guide

Symantec™ Management Platform 7.1 MP1 Installation Guide
Symantec™ Management
Platform 7.1 MP1 Installation
Guide
Symantec™ Management Platform Installation Guide
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Technical Support
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Symantec’s support offerings include the following:
■
A range of support options that give you the flexibility to select the right
amount of service for any size organization
■
Telephone and/or Web-based support that provides rapid response and
up-to-the-minute information
■
Upgrade assurance that delivers software upgrades
■
Global support purchased on a regional business hours or 24 hours a day, 7
days a week basis
■
Premium service offerings that include Account Management Services
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Contacting Technical Support
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Before contacting Technical Support, make sure you have satisfied the system
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the problem.
When you contact Technical Support, please have the following information
available:
■
Product release level
■
Hardware information
■
Available memory, disk space, and NIC information
■
Operating system
■
Version and patch level
■
Network topology
■
Router, gateway, and IP address information
■
Problem description:
■
Error messages and log files
■
Troubleshooting that was performed before contacting Symantec
■
Recent software configuration changes and network changes
Licensing and registration
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■
Questions regarding product licensing or serialization
■
Product registration updates, such as address or name changes
■
General product information (features, language availability, local dealers)
■
Latest information about product updates and upgrades
■
Information about upgrade assurance and support contracts
■
Information about the Symantec Buying Programs
■
Advice about Symantec's technical support options
■
Nontechnical presales questions
■
Issues that are related to CD-ROMs or manuals
Support agreement resources
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[email protected]
North America and Latin America
[email protected]
Contents
Technical Support ............................................................................................... 3
Chapter 1
Introducing the Symantec Management
Platform ............................................................................ 9
About the Symantec Management Platform ........................................ 9
Components of the Symantec Management Platform .......................... 10
How the Symantec Management Platform works ............................... 11
About Symantec Installation Manager ............................................. 12
Chapter 2
Installing the Symantec Management Platform
products .......................................................................... 13
About developing an installation plan ..............................................
System requirements for Symantec Management Platform ..................
About supported SQL Server collations ......................................
IIS role services installed by Symantec Installation
Manager .........................................................................
About installing the Symantec Management Platform products ............
Managing the installation of the Symantec Management Platform
products ...............................................................................
Overview of the installation process ................................................
Installing Symantec Installation Manager ........................................
Starting Symantec Installation Manager ..........................................
Delaying the update of Symantec Installation Manager .......................
Installing the Symantec Management Platform products .....................
Install New Products page, Product Updates page, or Products
page ..............................................................................
Install Readiness Check page ....................................................
Notification Server Configuration page ......................................
Database Configuration page ....................................................
About installation tasks you can perform after the initial
installation ...........................................................................
Reconfiguring an installed product ............................................
Installing an update or an additional product ..............................
About installing optional components ........................................
Installing optional components ................................................
14
15
19
19
20
21
24
25
28
28
29
32
33
33
35
36
36
37
38
39
8
Contents
Uninstalling or repairing optional components ............................
Applying licenses to a solution .................................................
Repairing the installation of an installed product .........................
Creating a support package ......................................................
Uninstalling the Symantec Management Platform products ...........
About modifying the installation of a product ...................................
Creating an installation package .....................................................
Adding a product listing file ...........................................................
Updating the product listing ..........................................................
Index
40
41
43
43
44
45
45
46
47
.................................................................................................................... 49
Chapter
1
Introducing the Symantec
Management Platform
This chapter includes the following topics:
■
About the Symantec Management Platform
■
Components of the Symantec Management Platform
■
How the Symantec Management Platform works
■
About Symantec Installation Manager
About the Symantec Management Platform
The Symantec Management Platform provides a set of services that IT-related
solutions can leverage. Solutions plug into the platform and take advantage of
the platform services, such as security, reporting, communications, package
deployment, and Configuration Management Database (CMDB) data. Because
solutions share the same platform, they can share platform services as well as
data. Shared data is more useful than data that is only available to a single solution.
For example, one solution collects data about the software that is installed on
company computers and another solution uses the data to manage software
licenses. A third solution can also use this data to help you update software. This
close integration of solutions and the platform makes it easier for you to use the
different solutions because they work in a common environment and are
administered through a common interface.
The platform provides the following services:
■
Role-based security
■
Client communications and management
10
Introducing the Symantec Management Platform
Components of the Symantec Management Platform
■
Execution of scheduled or event-triggered tasks and policies
■
Package deployment and installation
■
Reporting
■
Centralized management through a single, common interface
■
Configuration Management Database (CMDB)
When you install a solution or suite, the platform is also installed if it is not already
installed.
See “Components of the Symantec Management Platform” on page 10.
See “How the Symantec Management Platform works” on page 11.
Components of the Symantec Management Platform
The Symantec Management Platform includes the following components:
■
Notification Server
The Symantec Management Platform service that processes events, facilitates
communications with managed computers, and coordinates the work of the
other Symantec Management Platform services.
■
Symantec Management Agent
The software that is installed on a computer to enable Notification Server to
monitor and manage it. After the Symantec Management Agent is installed,
that computer becomes a managed computer.
■
Configuration Management Database (CMDB)
The database that stores all of the information about managed computers.
■
Symantec Management Console
A Web-based user interface that lets you monitor and manage Notification
Server and its solutions.
■
Software Management Framework
An interface that lets you create and manage the software resources that are
in the Software Catalog. It also lets you manage the packages that are in the
Software Library. The Software Catalog page provides a central location for
initiating the software-related tasks that are performed in your organization.
■
Reports
A way to gather automated information. You can view reports for any managed
computer from the Symantec Management Console.
■
Site servers
Introducing the Symantec Management Platform
How the Symantec Management Platform works
The Symantec Management Platform can host several types of middleware
components, such as package servers and task servers. The official name for
a middleware component is "site service." Any component that hosts a site
service is known as a site server.
See “About the Symantec Management Platform” on page 9.
See “How the Symantec Management Platform works” on page 11.
How the Symantec Management Platform works
Products that are designed to plug into the Symantec Management Platform are
known as solutions. Multiple solutions that are installed as a unit are known as
suites. When you install a solution or suite, the platform is also installed if it is
not already installed.
During the platform installation, each of the platform services is installed. These
services include the Notification Server service. The services are installed on a
single computer that is known as the Notification Server computer. This computer
is the computer you access, through the Symantec Management Console, to
perform your administration and your management work.
The Symantec Management Console is a browser-based console that can be
accessed from the Notification Server computer or remotely. When you access
the console remotely, the computer must be on the network, running Microsoft
Internet Explorer, and have access to the Notification Server computer.
As part of the platform installation, you set up the Configuration Management
Database (CMDB). The CMDB stores the data that the platform and your solutions
collect. The CMDB is a Microsoft SQL Server database.
After the platform and solutions are installed, you need to do some configuration.
If any of the solutions manage other computers (most solutions do), you must
install the Symantec Management Agent on the computers to be managed. The
agent facilitates communications between the managed computer and the platform
and solutions. The agent also receives tasks from the platform and solutions,
helps install software, and sends collected data from the managed computer to
the platform. There is an agent for managing UNIX, Linux, and Macintosh OS
computers and one for managing Windows computers.
As solutions and the agent collect data, the data is stored in the CMDB, where it
can be used in numerous ways. The data is used to generate the reports that help
you manage your network. The data can also be used to trigger the actions that
help prevent or address issues automatically.
The data that is collected and the tasks that are performed depend on the solutions
and suites you install. The platform lets you run a single solution or numerous
11
12
Introducing the Symantec Management Platform
About Symantec Installation Manager
solutions. Regardless of the number of solutions installed, they are all managed
through the Symantec Management Console. A single console means there is no
need to learn new interfaces as you add new solutions to your environment.
See “About the Symantec Management Platform” on page 9.
See “Components of the Symantec Management Platform” on page 10.
About Symantec Installation Manager
Symantec Installation Manager is used to install the Symantec Management
Platform products. Symantec Installation Manager uses an installation wizard
that walks you through the installation process. During the installation process,
Symantec Installation Manager verifies hardware and software prerequisites and
lets you install some required components such as Microsoft .NET. The installation
wizard also helps you perform the initial configuration of Notification Server and
the database.
See “About the Symantec Management Platform” on page 9.
Use Symantec Installation Manager for the following tasks:
■
Install new products.
■
Install optional components.
■
Apply purchased licenses.
■
Check for and install updates.
■
Create an installation package to install the products on a computer that does
not have an Internet connection.
■
Create a support package that you can send to support.
■
Repair or uninstall installed products.
■
Reconfigure a product that did not configure successfully during installation.
■
Access Symantec Notification Server Migration Wizard to migrate data from
Notification Server 6.x or Symantec Management Platform 7.0.
Chapter
2
Installing the Symantec
Management Platform
products
This chapter includes the following topics:
■
About developing an installation plan
■
System requirements for Symantec Management Platform
■
About installing the Symantec Management Platform products
■
Managing the installation of the Symantec Management Platform products
■
Overview of the installation process
■
Installing Symantec Installation Manager
■
Starting Symantec Installation Manager
■
Delaying the update of Symantec Installation Manager
■
Installing the Symantec Management Platform products
■
About installation tasks you can perform after the initial installation
■
About modifying the installation of a product
■
Creating an installation package
■
Adding a product listing file
■
Updating the product listing
14
Installing the Symantec Management Platform products
About developing an installation plan
About developing an installation plan
You use Symantec Installation Manager to install the Symantec Management
Platform products. Before you install and run Symantec Installation Manager,
you should develop an installation plan.
For more information, see the documents at https://www-secure.symantec.com/
connect/articles/altiris-endpoint-management-migrations-and-upgrades-71.
As you develop an installation plan, you should answer the following questions:
■
What type of installation should you perform?
You must determine if the installation is a first-time installation or a migration
from a previous version of the product. For both a first-time installation or a
migration, you must also determine whether the computer can have an Internet
connection. Although the overall process for each of these types of installations
is very similar, the type of installation affects how you install the product.
See “About installing the Symantec Management Platform products”
on page 20.
See “Overview of the installation process” on page 24.
For more information see the IT Management Suite Migration Guide v6x to
v7.1 or the IT Management Suite Migration Guide v7.0 to v7.1.
■
How many computers do you plan to manage with the Symantec Management
Platform products?
You configure the installation differently depending on the size of your
environment. For example, in a large environment you would not install SQL
Server on the same computer where you install the Symantec Management
Platform products.
For more information, see the IT Management Suite Planning and
Implementation Guide v7.1.
■
Does the computer meet the system requirements?
During the installation process, Symantec Installation Manager performs a
readiness check to determine if the computer is ready for the installation.
However, this check only verifies that the computer meets the minimum
requirements. Before you begin the installation, you should make sure that
the computer meets the system requirements that are appropriate for your
environment.
See “System requirements for Symantec Management Platform” on page 15.
■
Is the installation for a production environment or for evaluation purposes?
If you are an evaluator, you can quickly install and begin testing the products.
In a production environment, Symantec recommends that you install the
products in a test environment before you install them in a production
environment. Use the test environment to evaluate and validate the Symantec
Installing the Symantec Management Platform products
System requirements for Symantec Management Platform
Management Platform 7.1 functionality. Throughout the process, keep the
test server available to test, troubleshoot, and validate hotfixes and updates.
For more information, see the IT Management Suite Planning and
Implementation Guide v7.1.
System requirements for Symantec Management
Platform
You use Symantec Installation Manager to install the Symantec Management
Platform products. During the installation process, Symantec Installation Manager
displays an Install Readiness Check page. On this page, Symantec Installation
Manager verifies many of the system requirements.
See “About Symantec Installation Manager” on page 12.
However, this check only verifies that the computer meets the minimum
requirements. Before you begin the installation, you should make sure that the
computer meets the system requirements that are appropriate for your
environment.
For more information, see the IT Management Suite Planning and Implementation
Guide v7.1.
For more information, see the documents at https://www-secure.symantec.com/
connect/articles/altiris-endpoint-management-migrations-and-upgrades-71.
The requirements for Symantec Management Platform, package service, and task
service are listed in the following tables:
■
Table 2-1 lists the hardware requirements and recommendations for Symantec
Management Platform.
■
Table 2-2 lists the software requirements and recommendations for Symantec
Management Platform.
■
Table 2-3 lists the required third-party software.
■
Table 2-4 lists the supported operating systems for package service.
■
Table 2-5 list the supported operating systems for task service.
Table 2-1
Hardware requirements and recommendations
Hardware
Minimum requirements
for evaluation
Recommended for small
business
Recommended for large
enterprise
CPU
Dual core at 2.0 GHz
Dual processor dual core
Dual processor quad core
15
16
Installing the Symantec Management Platform products
System requirements for Symantec Management Platform
Table 2-1
Hardware requirements and recommendations (continued)
Hardware
Minimum requirements
for evaluation
Recommended for small
business
Recommended for large
enterprise
CPU Speed
1.8 GHz
2.53 GHz
2.53 GHz
RAM
1.5 GB
4 GB, DDR2
8 GB, DDR2
Cache
not checked
3 MB L2
6 MB L2
Network
not checked
Gigabit
Gigabit
Hard disk
15 GB of free disk space
10,000 rpm SCSI or better. 20 10,000 rpm SCSI for RAID 1, 4, or
GB of free disk space.
10
Additional space is dependent on
the implementation of site
services, the Software Library, and
other considerations.
Table 2-2
Software requirements and recommendations
Software
Minimum requirements
for evaluation
Recommended for small
business
Recommended for large
enterprise
Microsoft .NET
Microsoft .NET 3.5 SP1
Microsoft .NET 3.5 SP1
Microsoft .NET 3.5 SP1
Microsoft
Operating system
Microsoft Windows Server
2008 R2
Microsoft Windows Server
2008 R2
Microsoft Windows Server 2008
R2
Web browser
Microsoft IE 7 or IE 8
Microsoft IE 7 or IE 8
Microsoft IE 7 or IE 8
Microsoft IIS
IIS 6 Management
IIS 6 Management
IIS 6 Management Compatibility
Compatibility, ASP, and Web Compatibility Mode, ASP,
Mode, ASP, and Web Server Role
Server role services
and Web Server role Services Services
Note: If the required IIS Role
Services are not installed, you are
prompted to install them on the
Install Readiness Check page.
See “IIS role services installed by
Symantec Installation Manager”
on page 19.
AJAX
AJAX 1.0
AJAX 1.0
AJAX 1.0
Installing the Symantec Management Platform products
System requirements for Symantec Management Platform
Table 2-2
Software requirements and recommendations (continued)
Software
Minimum requirements
for evaluation
Recommended for small
business
Recommended for large
enterprise
Microsoft SQL
Server
Microsoft SQL Server 2005
or 2008 Express
Microsoft SQL Server 2005
or 2008 Express for 500 or
less managed computers
Microsoft SQL Server 2005 or
2008 Enterprise
Symantec recommends that you
Microsoft SQL Server 2005 host SQL server off-box.
or 2008 Standard or
Use the following configuration
Enterprise for more than 500
guidelines:
managed computers
■ Virtual disk 1: Operating
system and SQL Server (RAID
1, 5, or 10)
■ Virtual disk 2: Data (36 GB
minimum disk size)
■ Virtual disk 3: Logs (36 GB
minimum disk size)
■ Virtual disk 4: Temp db (36 GB
minimum disk size)
The SQL Server database for large
environments with managed
computers, software, and multiple
solutions can grow to 35 GB.
See Microsoft SQL Server best
practices for disk, file growth, and
maintenance strategies.
Note: Symantec Management Platform also supports VMware ESX 3.5 or 4.0 and
Microsoft Hyper-V Server 2008 R2.
See “About supported SQL Server collations” on page 19.
Table 2-3
Required third-party software
Software
When required
Sun Java Runtime 6
Java JRE is required for LiveState and Altiris Package Conversion. Java JRE is also
required on any computer that remotely accesses the Symantec Management Console
when the Software Library is used as the package source.
Microsoft Silverlight 3.0
Silverlight is required for the deployment portal of Deployment Solution and the
First Time Setup page in the Symantec Management Console.
17
18
Installing the Symantec Management Platform products
System requirements for Symantec Management Platform
Table 2-3
Required third-party software (continued)
Software
When required
Adobe Flash Player 10
The Adobe Flash Player plug-in for Internet Explorer is required for the Resource
Association Diagram in the Asset Management Suite.
Microsoft Access 2010
OLEDB driver
Data Connector requires this driver to be able to communicate with Access (.mdb)
and Excel (.xls) files. Install the 64-bit version of the driver.
Table 2-4
Supported operating systems for package service
Type of operating system
Supported operating system
Microsoft Windows desktop
Windows XP SP2
Windows XP SP3 32-bit
Windows Vista SP1
Windows Vista SP2
Windows 7
Windows 7 SP1
Microsoft Windows server
Windows Server 2003 SP2
Windows Server 2003 R2 SP2
Windows Server 2008
Windows Server 2008 SP2
Windows Server 2008 R2
Linux servers
Red Hat Enterprise Linux AS 4
Red Hat Enterprise Linux ES 4
Red Hat Enterprise Linux Server 5
SUSE Linux Enterprise Server 10
SUSE Linux Enterprise Server 11
Installing the Symantec Management Platform products
System requirements for Symantec Management Platform
Table 2-5
Supported operating systems for task service
Type of operating system
Supported operating system
Microsoft Windows desktop
Windows XP SP2 64-bit
Windows XP SP3 32-bit
Windows Vista SP2
Windows 7
Windows 7 SP1
Microsoft Windows server
Windows Server 2003 SP2
Windows Server 2003 R2 SP2
Windows Server 2008
Windows Server 2008 SP2
Windows Server 2008 R2
About supported SQL Server collations
Symantec Management Platform supports the following SQL Server collations:
■
Latin1_General_BIN - Legacy binary format
■
Latin1_General_BIN2 - Binary format
■
Latin1_General_CI_AI - Latin (“normal”) alphabet, case insensitive, accent
insensitive
■
Latin1_General_CI_AS - Latin alphabet, case insensitive, accent sensitive
■
Latin1_General_CS_AI - Latin alphabet, case sensitive, accent insensitive
■
Latin1_General_CS_AS - Latin alphabet, case sensitive, accent sensitive
See “System requirements for Symantec Management Platform” on page 15.
IIS role services installed by Symantec Installation Manager
If the required IIS role services are not installed, you are prompted to install them
on the Install Readiness Check page. Symantec Installation Manager can install
and configure these IIS role services for you.
See “System requirements for Symantec Management Platform” on page 15.
When you click the option to install IIS role services on the Install Readiness
Check page, the following IIS role services that are not installed get installed:
■
HTTP Redirection
19
20
Installing the Symantec Management Platform products
About installing the Symantec Management Platform products
■
Logging Tools
■
Tracing
■
Basic Authentication
■
Windows Authentication
■
Digest Authentication
■
Client Certificate Mapping Authentication
■
IIS Client Certificate Mapping Authentication
■
URL Authorization
■
IP and Domain Restrictions
■
Dynamic Content Compression
■
IIS Management Scripts and Tools
■
Management Service
■
IIS-6 Management Compatibility
Note: Role services that are not listed here may be required. When Symantec
Installation Manager performs the readiness check, it identifies the role services
that need to be installed and can automatically install them.
About installing the Symantec Management Platform
products
You use Symantec Installation Manager to install the Symantec Management
Platform products. Symantec Installation Manager manages the entire installation
process including licensing, data migration, and updates.
See “About Symantec Installation Manager” on page 12.
See “Overview of the installation process” on page 24.
The following types of installations can be performed with Symantec Installation
Manager:
■
First-time installation
A first-time installation is for anyone who currently does not have Notification
Server 6.x or Symantec Management Platform 7.x installed.
See “Installing the Symantec Management Platform products” on page 29.
■
Off-box migration
Installing the Symantec Management Platform products
Managing the installation of the Symantec Management Platform products
An off-box migration installs the Symantec Management Platform 7.1 products
on a new computer. After you install Symantec Management Platform 7.1, you
can migrate Notification Server 6.x or 7.0 data to the 7.1 Notification Server.
How you migrate data and the data that is migrated depends on whether you
are currently on Notification Server 6.x or Symantec Management Platform
7.0.
For more information, see the IT Management Suite Migration Guide v6x to
v7.1 or the IT Management Suite Migration Guide v7.0 to v7.1.
Note: If your current Notification Server is installed on a 64-bit server, you
can install the Symantec Management Platform 7.1 products on that computer.
However, you must install the Windows 2008 R2 operating system before the
installation. For more information about installing the Symantec Management
Platform 7.1 products on your current Notification Server, see HOWTO32427.
■
Offline installation
An offline installation installs the Symantec Management Platform 7.x products
on a computer that does not have an Internet connection. An offline installation
can be a first-time installation or a migration. To perform an offline installation,
you have to create an installation package. To create the installation package,
you use Symantec Installation Manager on a computer that has an Internet
connection. You then run the installation package on the computer that does
not have an Internet connection.
See “Creating an installation package” on page 45.
After you install Symantec Management Platform and the products that run on
the platform, you use Symantec Installation Manager to perform additional
installation tasks. These tasks include updating installed products, adding
products, applying licenses to products, installing optional components, creating
support packages, reconfiguring installed products, and repairing installations.
See “About installation tasks you can perform after the initial installation”
on page 36.
Managing the installation of the Symantec
Management Platform products
You use Symantec Installation Manager to manage the installation of the Symantec
Management Platform products. Symantec Installation Manager manages the
entire installation process including licensing, data migration, and updates.
See “About installing the Symantec Management Platform products” on page 20.
21
22
Installing the Symantec Management Platform products
Managing the installation of the Symantec Management Platform products
See “Overview of the installation process” on page 24.
Note: Symantec recommends that you install and test Symantec Management
Platform 7.1 in a test environment before you install it in a production
environment.
Table 2-6
Process for managing the installation of the Symantec Management
Platform products
Step
Action
Description
Step 1
Configure your system to meet the When you install Symantec Management Platform products,
recommended system
Symantec Installation Manager checks for the minimum system
requirements.
requirements. If the minimum system requirements are not met,
it does not proceed with the installation. However, the minimum
system requirements may not be sufficient for your environment.
Before you install Symantec Management Platform products,
you should determine what the recommended system
requirements are for your environment and configure your
system accordingly. The recommended system requirements
primarily depend on the number of your managed endpoints.
See “System requirements for Symantec Management Platform”
on page 15.
For more information, see the IT Management Suite Planning
and Implementation Guide v7.1.
Step 2
Install Symantec Installation
Manager.
You install Symantec Installation Manager in one of the following
ways:
■
Download and install it from http://www.symantec.com.
■
If the Symantec Management Platform product is distributed
on a CD, install it from the CD.
See “Installing Symantec Installation Manager” on page 25.
Except for an offline installation, you install Symantec
Installation Manager on the computer where you plan to install
the Symantec Management Platform products. With an offline
installation, you install Symantec Installation Manager and then
use it to create an installation package. You then use the
installation package to install Symantec Installation Manager
and the Symantec Management Platform products on an offline
computer.
See “Creating an installation package” on page 45.
Installing the Symantec Management Platform products
Managing the installation of the Symantec Management Platform products
Table 2-6
Process for managing the installation of the Symantec Management
Platform products (continued)
Step
Action
Description
Step 3
Install the Symantec Management You use Symantec Installation Manager to install the Symantec
Platform products.
Management Platform products. If the installation is a migration,
Symantec Installation Manager manages this process as well.
See “Installing the Symantec Management Platform products”
on page 29.
For more information, see the IT Management Suite Migration
Guide v6x to v7.1 or the IT Management Suite Migration Guide
v7.0 to v7.1.
By default, when the installation is complete the Symantec
Management Console opens. It opens to the Getting Started
Web part if the products you installed do not specify that a
different page in the console should open. You can also access
the Getting Started Web part if you click My Portal on the Home
menu. The Getting Started Web part contains videos and links
to the help topics that explain the key concepts and tasks of the
platform.
Step 4
(Migration only) Migrate
When you migrate from Symantec Management Platform 7.0 to
Notification Server 6.x or 7.0 data Symantec Management Platform 7.1, you can keep your 7.0
to the 7.1 computer.
Notification Server database. You can also migrate data that is
not in the database.
When you migrate from Notification Server 6.x to Symantec
Management Platform 7.1, you have to create a new database.
However, you can migrate a lot of the data that is in your
Notification Server 6.x database although some of the migrated
data is read-only. You can also migrate data that is not in the
database.
For more information, see the IT Management Suite Migration
Guide v6x to v7.1 or the IT Management Suite Migration Guide
v7.0 to v7.1.
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24
Installing the Symantec Management Platform products
Overview of the installation process
Table 2-6
Process for managing the installation of the Symantec Management
Platform products (continued)
Step
Action
Description
Step 5
Perform installation tasks after
After you install the Symantec Management Platform products,
the initial installation of the
you can use Symantec Installation Manager to perform the
Symantec Management Platform following installation tasks:
products.
■ Reconfigure installed products.
■
Update installed products.
■
Install new products.
■
Install optional components.
■
Apply licenses.
■
Repair broken installations.
■
Create a support package.
See “About installation tasks you can perform after the initial
installation” on page 36.
Overview of the installation process
Symantec Installation Manager manages the installation of the Symantec
Management Platform products. As Symantec Installation Manager works through
the installation process, it manages different types of tasks.
See “Managing the installation of the Symantec Management Platform products”
on page 21.
See “About installing the Symantec Management Platform products” on page 20.
Note: Symantec recommends that you install and test Symantec Management
Platform in a test environment before you install it in a production environment.
Table 2-7
Overview of the installation process
Type of task
Description
Preinstallation
When you run Symantec Installation Manager, a wizard
walks you through a set of preinstallation tasks. These tasks
configure the installation, Notification Server, and the SQL
Server.
See “Starting Symantec Installation Manager” on page 28.
See “Installing the Symantec Management Platform
products” on page 29.
Installing the Symantec Management Platform products
Installing Symantec Installation Manager
Table 2-7
Overview of the installation process (continued)
Type of task
Description
Installation
After you complete the preinstallation tasks, Symantec
Installation Manager performs the following installation
tasks:
Installs the platform, the selected products, and the
selected optional components.
■ Configures the installed products.
■
■
Lets you apply licenses to the products.
See “About installing optional components” on page 38.
See “Applying licenses to a solution” on page 41.
(Migration only) Data
migration
If you migrate to Symantec Management Platform 7.1, you
can also migrate the Notification Server 6.x or 7.0 data. How
you migrate data and the data that is migrated depends on
whether you are currently on Notification Server 6.x or
Symantec Management Platform 7.0.
When migrating from Symantec Management Platform 7.0,
you can connect to the 7.0 database to migrate all of its data.
You can also use the migration wizard to migrate data that
is not in the database.
When migrating from Notification Server 6.x, you have to
create a new database. However, you can use the migration
wizard to migrate a lot of the data that is in your Notification
Server 6.x database. Most of the data that the migration
wizard migrates is actionable although some of it is
read-only. You can also migrate data that is not in the
database.
For more information, see the IT Management Suite
Migration Guide v6x to v7.1 or the IT Management Suite
Migration Guide v7.0 to v7.1.
Installing Symantec Installation Manager
Symantec Installation Manager manages the installation of the Symantec
Management Platform products. Symantec Installation Manager manages the
entire installation process including licensing, data migration, and updates.
See “About installing the Symantec Management Platform products” on page 20.
Except for offline installations, you install Symantec Installation Manager on the
computer where you plan to install the Symantec Management Platform products.
25
26
Installing the Symantec Management Platform products
Installing Symantec Installation Manager
With an offline installation, you install Symantec Installation Manager on a
computer that has an Internet connection. You then use Symantec Installation
Manager to create an installation package that you run on the computer that does
not have an Internet connection.
See “Creating an installation package” on page 45.
If you migrate from Symantec Management Platform 7.0, use the same installation
path for Symantec Installation Manager that you used on the 7.0 computer. For
example, if the installation path is C:\Program Files on the 7.0 computer, then
use C:\Program Files on the 7.1 computer. If the installation path is D:\Program
Files on the 7.0 computer, then use D:\Program Files on the 7.1 computer.
Warning: If you change the installation path for Symantec Installation Manager
from 7.0 to 7.1, you cannot upgrade the Symantec Management Agent and the
agent plug-ins.
To install Symantec Installation Manager
1
Run the Symantec Installation Manager EXE file.
If a Symantec Management Platform product has a Software Download page
at Symantec.com, you download the Symantec Installation Manager EXE file
from that page. You access a product’s Software Download page by clicking
the product’s Trialware link. When you click the option to download the
product on the Software Download page, the Symantec Installation Manager
EXE file is downloaded. The name of the file is symantec_sim.exe.
If a Symantec Management Platform product is distributed on a CD, the EXE
file runs from the CD.
2
If Microsoft Windows Installer 4.5 is not installed, click Yes in the dialog box
that asks you to install it.
After you click Yes, a Software Update Installation Wizard appears and
walks you through the installation of Windows Installer 4.5. After you install
Windows Installer, you may have to reboot your computer.
Microsoft Windows Installer 4.5 is a prerequisite for the installation of
Symantec Installation Manager.
Installing the Symantec Management Platform products
Installing Symantec Installation Manager
3
If Microsoft .NET Framework 3.5 SP1 is not installed, click Yes in the dialog
box that asks you to install it.
After you click Yes, a Welcome to Setup dialog box appears where you initiate
the installation of .NET Framework. After you install .NET Framework, you
may have to reboot your computer.
.NET Framework 3.5 SP1 is a prerequisite for the installation of Symantec
Installation Manager.
4
If Microsoft SQL Server is not installed on the computer, in the dialog box
that appears, click one of the following options:
Yes
Opens Web Platform Installer that installs Microsoft SQL Server
2008 Express. Before SQL Server Express is installed, a dialog
box appears where you must select the authentication mode.
Microsoft recommends the use of Windows Integrated
Authentication mode. Symantec recommends that you always
use a strong password with the authentication mode that you
select.
No
Proceeds with the installation of Symantec Installation Manager
without installing Microsoft SQL Server. Use this option when
Microsoft SQL Server is installed off-box.
Cancel
Cancels the installation of Symantec Installation Manager. Use
this option when you want to install Microsoft SQL Server
Standard or Enterprise before installing Symantec Installation
Manager.
5
In the Welcome dialog box, click Next.
6
In the License Agreement dialog box, check I accept the terms in the license
agreement, and click Next.
7
In the Destination Folder dialog box, click Begin install to install the files
in the default location.
To install the files in a different location, click Browse, and specify a different
location.
8
In the final dialog box, click Finish.
By default, the Automatically launch Symantec Installation Manager option
is selected on this page. This option opens Symantec Installation Manager
to the Install New Products page.
See “Overview of the installation process” on page 24.
27
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Installing the Symantec Management Platform products
Starting Symantec Installation Manager
Starting Symantec Installation Manager
After you use Symantec Installation Manager to install the Symantec Management
Platform products, you then use Symantec Installation Manager to perform
additional installation tasks. To perform these tasks, you must first start Symantec
Installation Manager.
See “Installing Symantec Installation Manager” on page 25.
See “About installation tasks you can perform after the initial installation”
on page 36.
When you start Symantec Installation Manager, if a new version is available, you
are prompted to update to the new version. You can choose to update immediately
or you can choose to delay the update.
See “Delaying the update of Symantec Installation Manager” on page 28.
To start Symantec Installation Manager
◆
On the Start menu, click All Programs > Symantec > Symantec Installation
Manager > Symantec Installation Manager.
Delaying the update of Symantec Installation Manager
When you start Symantec Installation Manager, if a new version is available, you
are prompted to update to the new version. You can choose to update immediately
or you can choose to delay the update. For example, if the latest version must pass
change control before you can use it, you might choose to delay the update. You
can delay the update until the new version of Symantec Installation Manager is
approved.
See “Starting Symantec Installation Manager” on page 28.
If you delay the update of Symantec Installation Manager, you do not lose any of
its current functionality. However, Symantec Installation Manager is not able to
update the product listing. An updated product listing contains the latest products
and updates. If you do not update Symantec Installation Manager, you also cannot
take advantage of any changes in the functionality of the updated version.
Note: Symantec recommends that you update Symantec Installation Manager
when an updated version is available.
When you delay updating Symantec Installation Manager, you can specify when
Symantec Installation Manager should remind you to perform the update. If you
then start Symantec Installation Manager after the specified time has elapsed,
Installing the Symantec Management Platform products
Installing the Symantec Management Platform products
you are again prompted to perform the update. Each time the prompt appears,
you can update Symantec Installation Manager or delay the update. If the specified
time to delay the update has not elapsed, you can update the product listing to
begin the update process.
See “Updating the product listing” on page 47.
To delay the update of Symantec Installation Manager
1
When the Update Symantec Installation Manager dialog box appears, select
when you want to be reminded to perform the update.
This dialog box appears only when an updated version of Symantec
Installation Manager is available. If you previously selected to delay the
update, the dialog box does not appear until the delayed time expires.
You can select to be reminded in one day, three days, one week, or one month.
2
Click OK.
Installing the Symantec Management Platform
products
Symantec Installation Manager manages the entire installation process for the
Symantec Management Platform products.
See “About installing the Symantec Management Platform products” on page 20.
See “Overview of the installation process” on page 24.
Note: Symantec recommends that you install and test Symantec Management
Platform in a test environment before you install it in a production environment.
For an offline installation, you must create and run an installation package before
you can install the Symantec Management Platform products.
See “Creating an installation package” on page 45.
The following procedure is for an initial installation that installs the Symantec
Management Platform and any other products that are selected. After the initial
installation, you also use Symantec Installation Manager to install updates or
additional products.
See “Installing an update or an additional product” on page 37.
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Installing the Symantec Management Platform products
Installing the Symantec Management Platform products
To install the Symantec Management Platform products
1
Start Symantec Installation Manager.
When you complete the installation of Symantec Installation Manager, it
starts by default. You can also start it on the Start menu at All Programs >
Symantec > Symantec Installation Manager > Symantec Installation
Manager.
See “Installing Symantec Installation Manager” on page 25.
2
On the Install New Products page, select the products to install, and click
Next.
See “Install New Products page, Product Updates page, or Products page”
on page 32.
Warning: When migrating from Symantec Management Platform 7.0, be sure
to have exact product parity. Failure to have exact product parity can result
in the corruption of the database and the operating system when you connect
to the 7.0 database.
3
On the Optional Installations page, select the optional components that you
want to install and click Next.
When migrating to Symantec Management Platform 7.1, be sure to select the
option to install the migration wizard components.
See “About installing optional components” on page 38.
4
On the End User License Agreement page, verify that the correct products
were selected, check I accept the terms in the license agreements, and click
Next.
If you need to change the product selection, click Back twice.
5
On the Contact Information page, type the answers for the requested
information, and click Next.
6
On the Install Readiness Check page, verify that the computer meets the
minimum requirements, and click Next.
See “Install Readiness Check page” on page 33.
7
On the Notification Server Configuration page, configure Notification Server,
and click Next.
See “Notification Server Configuration page” on page 33.
Installing the Symantec Management Platform products
Installing the Symantec Management Platform products
8
If you are prompted to set Classic .NET AppPool, click OK.
Classic .NET AppPool must be set to continue with the installation.
9
If you are prompted to configure SSL for the selected Web site, click OK to
configure SSL automatically or click Cancel.
SSL must be configured for the selected Web site. If you click OK, SSL is
configured for this Web site with port 443. If you click Cancel, you can select
a different Web site or configure SSL manually.
10 On the Database Configuration page, configure the database, and click Next.
When migrating from Symantec Management Platform 7.0, connect to the
restored 7.0 database.
See “Database Configuration page” on page 35.
11 On the Review Installation Details page, verify the installation details, and
click Begin install.
The selected products are installed.
12 (Optional) On the Product Licensing page, apply licenses, and click Next.
This page appears only when you initially install a product that requires a
license.
If you do not apply licenses, trial licenses are applied. You can use Symantec
Installation Manager to apply licenses at any time.
See “Applying licenses to a solution” on page 41.
When migrating to Symantec Management Platform 7.1, you must first copy
your product licenses to a location that is accessible from the 7.1 computer.
For more information, see topics on migrating licenses in the IT Management
Suite Migration Guide v6x to v7.1 or the IT Management Suite Migration
Guide v7.0 to v7.1.
13 On the Installation Complete page, click Finish.
If you installed the migration wizard, Run Notification Server Migration
Wizard is checked on the Installation Complete page. If Run Notification
Server Migration Wizard is checked when you click Finish, a dialog box
displays the instructions for migrating the Notification Server 6.x or 7.0 data.
For more information, see the IT Management Suite Migration Guide v6x to
v7.1 or IT Management Suite Migration Guide v7.0 to v7.1.
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Installing the Symantec Management Platform products
Installing the Symantec Management Platform products
Install New Products page, Product Updates page, or Products page
These pages let you select the products to install, update, or include in an
installation package. On each of these pages, the options for selecting the products
are the same.
You access these pages from the Installed Products page as follows:
■
The Install new products option lets you access the Install New Products
page.
See “Installing the Symantec Management Platform products” on page 29.
■
The View and install updates option lets you access the Product Updates
page.
See “Installing an update or an additional product” on page 37.
■
The Create installation package option lets you access the Products page.
See “Creating an installation package” on page 45.
The Installed Products page also has the filtering and search options that appear
on these product pages.
Table 2-8
Options on the product pages
Option
Description
Filter by
Defines what options appear in the Filter drop-down list.
Filter
Filters the products to display. The Filter by drop-down list
defines the options that appear.
Search
Filters the displayed products. After you type a value, only
the products with that value in their name or description
appear.
Product summary
A summary of a product displays when you click a product
name.
Product check box
A product is included in the installation when you check its
check box.
If you select a product that has one or more dependencies
that are not checked, a dialog box appears that lists the
dependencies. Click OK in the dialog box to install the
dependencies. If you click Cancel, the check box for the
product is also unchecked.
Show all available versions Displays the previous versions of the products that are still
available.
Installing the Symantec Management Platform products
Installing the Symantec Management Platform products
Options on the product pages (continued)
Table 2-8
Option
Description
Output location
(Products page only) Displays the location of the ZIP file
for the installation package. By default, the file is put on
your desktop.
Install Readiness Check page
This page verifies whether the computer meets the minimum requirements for
the installation. It also provides the recommended requirements for the
installation.
See “Installing the Symantec Management Platform products” on page 29.
When a requirement is not met or includes a recommendation, a link in the
requirement provides additional information or lets you install the required
product. If a link does not let you install a required product, you must install the
requirement yourself. After you install a requirement yourself, you can click
Check install readiness again to recheck the readiness of your computer.
A symbol precedes each installation requirement as follows:
The requirement and any recommendations are met.
The requirement is met and you can continue with the installation, but
there are some recommendations to consider.
The requirement is not met. Do not continue with the installation until you
meet the requirement .
Notification Server Configuration page
This page lets you configure the Notification Server credentials and the Web site
and email settings. On this page, you must either import, select, or have Symantec
Installation Manager create a security certificate. You also have the option to use
SSL to access the Symantec Management Console.
See “Installing the Symantec Management Platform products” on page 29.
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Installing the Symantec Management Platform products
Installing the Symantec Management Platform products
Table 2-9
Options on the Notification Server Configuration page
Option
Description
User name
The user name to use to access Notification Server. Include
the domain or use ./username or computername/username.
The user name must be a Windows user with local
administrator rights to the Notification Server computer.
Password
The password for the account.
Web site
The Web site for Notification Server.
After you configure a Web site, the Refresh option lets you
see the Web site in the drop-down list.
After you configure a Web site, a Service Unavailable
message may occur when you click Next, if one or more of
the following conditions is true:
The Network Service account does not have Local
Activation permissions to the Internet Information
Services Admin service.
■ The ASP.NET worker process account on Notification
Server does not have the correct file permissions.
■ Microsoft Windows SharePoint Services 3.0 is installed
on the same Web site as Notification Server.
■
For more information, see the Microsoft knowledge base
article 930461 that describes how to resolve these same
issues for a different product.
Fully Qualified Domain
Name
The Fully Qualified Domain Name must resolve to the same
computer where Notification Server is installed.
Certificate
Provides two options for supplying a certificate. You can let
Symantec Installation Manager create a self-signed SSL
certificate or you can select an SSL security certificate
manually. Choose the option to select a security certificate
manually if you already have one that you can use. If you
choose to select a certificate manually, the Select a security
certificate file dialog box appears.
Use SSL to access the
Management Platform
(Optional) Lets you use SSL to access the Symantec
Management Console.
Installing the Symantec Management Platform products
Installing the Symantec Management Platform products
Table 2-9
Options on the Notification Server Configuration page (continued)
Option
Description
Configure my email
information now
(Optional) Lets you configure how Notification Server events
are emailed. You must enter the DNS name or IP address of
your SMTP server. If the server requires authentication,
you must enter a valid user name and password. The Send
Test Email option lets you verify that Notification Server
sends the email to the correct address.
You can also configure the email in the Symantec
Management Console after you install the product.
Database Configuration page
This page lets you configure the Notification Server database.
See “Installing the Symantec Management Platform products” on page 29.
Table 2-10
Options on the Database Configuration page
Option
Description
SQL Server name
The name of the server that runs Microsoft SQL Server. You
can install the Configuration Management Database to a
specific SQL Server instance by entering the server name
and SQL instance. Example: SQL server name\SQL instance.
For the logon, you can use Windows authentication or SQL
server authentication.
Database name
The Use existing option lets you reinstall the Symantec
Management Platform products on a different computer
and access the existing database. When migrating from
Symantec Management Platform 7.0, it also lets you access
a restored 7.0 database. If you used SQL credentials, the
Refresh option lets you view an exiting database.
For more information, see topics on restoring the
Configuration Management Database in the IT Management
Suite Migration Guide v7.0 to v7.1.
Database timeout
The number of seconds before the database times out. You
can increase this value if you generate reports with large
amounts of data.
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Installing the Symantec Management Platform products
About installation tasks you can perform after the initial installation
About installation tasks you can perform after the
initial installation
After you use Symantec Installation Manager to install the Symantec Management
Platform products, you can then use Symantec Installation Manager to perform
the following tasks:
■
Reconfigure an installed product.
See “Reconfiguring an installed product” on page 36.
■
Install updates or additional products.
See “Installing an update or an additional product” on page 37.
■
Install optional components.
See “Installing optional components” on page 39.
■
Apply licenses to products.
See “Applying licenses to a solution” on page 41.
■
Repair installations.
See “Repairing the installation of an installed product” on page 43.
■
Uninstall products.
See “Uninstalling the Symantec Management Platform products” on page 44.
■
Create a support package.
See “Creating a support package” on page 43.
You initiate these tasks from the Installed Products page.
Reconfiguring an installed product
After Symantec Installation Manager installs the products that you selected, it
configures those products. Normally, Symantec Installation Manager configures
the installed products with no problems. However, sometimes Symantec
Installation Manager can successfully install a product, but then is unable to
configure the product successfully. This failure to configure a product successfully
can have many causes. For example, a Web communication problem can cause
the configuration to fail. If Symantec Installation Manager is unable to configure
any products, a list of these unconfigured products appears at the end of the
installation. You can then access these unconfigured products on the Installed
Products page and attempt to reconfigure them.
See “About installation tasks you can perform after the initial installation”
on page 36.
Installing the Symantec Management Platform products
About installation tasks you can perform after the initial installation
If you reconfigure a product and it is still not properly configured, uninstall and
reinstall the product. If reinstalling a product does not resolve the problem, create
a support package that you can send to support.
See “Creating a support package” on page 43.
To reconfigure an installed product
1
On the Installed Products page, in the list of Installed products, click the
product that you want to reconfigure.
2
Click Reconfigure and click Yes on the dialog box that appears.
If the option to reconfigure a product does not appear, the product is properly
configured. The option to reconfigure a product appears only if a product is
installed but not configured.
3
When the configuration is complete, click Finish on the Configuration
complete page.
Installing an update or an additional product
After you use Symantec Installation Manager to install the Symantec Management
Platform products, you then use Symantec Installation Manager to install updates
or additional products. The installation process is similar to an initial installation
but with fewer steps.
When updates for installed products are available, the text following View and
install updates on the Installed Products page is green and displays the number
of available updates. An update can be a hotfix or a service pack.
To install an update or add a product
1
Start Symantec Installation Manager.
See “Starting Symantec Installation Manager” on page 28.
See “Installing Symantec Installation Manager” on page 25.
2
3
On the Installed Products page, click one of the following options:
■
View and install updates
■
Install new products
If you clicked View and install updates, on the Product Updates page, select
the updates to install, and click Next.
See “Install New Products page, Product Updates page, or Products page”
on page 32.
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Installing the Symantec Management Platform products
About installation tasks you can perform after the initial installation
4
If you clicked Install new products, on the Install New Products page, select
the products to install, and click Next.
See “Install New Products page, Product Updates page, or Products page”
on page 32.
5
On the Optional Installations page, check the optional components that you
want to install and click Next.
If an optional component is already installed, the option to install it is disabled.
If no optional components are available, this page does not appear.
See “About installing optional components” on page 38.
6
On the End User License Agreement page, verify that the correct products
were selected, check I accept the terms in the license agreements, and click
Next.
If you need to change the product selection, click Back twice.
7
On the Contact Information page, click Next.
8
On the Review Installation Details page, verify the installation details, and
click Begin install.
The selected products are installed.
9
(Optional) On the Product Licensing page, apply licenses, and click Next.
This page appears only when you add a new solution.
If you do not apply licenses, trial licenses are applied. You can use Symantec
Installation Manager to apply licenses at any time.
See “Applying licenses to a solution” on page 41.
10 On the Installation Complete page, click Finish.
About installing optional components
Symantec Installation Manager has an Optional Installations page that lets you
choose whether to install several components. These components are optional
because you may not need them. If you do not need them, you can choose not to
install them. If you do not install them, it reduces the installation time and the
amount of space the installation uses on the computer.
The Optional Installations page appears after you select a product on the Install
New Products page and click Next. This page does not appear if no optional
installations are available. You can also access the Optional Installations page
at any time to install the optional components.
See “Installing optional components” on page 39.
Installing the Symantec Management Platform products
About installation tasks you can perform after the initial installation
The optional components that can appear on the Optional Installations page are
as follows:
■
Install Documentation
This option installs the documentation for any products that you selected and
for any installed products that do not have installed documentation.
■
Install Language Support
This option installs language packs for any products that you selected and for
any installed products that do not have installed language packs.
■
Install Migration Wizard Components for migrating Notification Server
data
This option installs the migration wizard components that you use to migrate
Notification Server 6.x or 7.0 data to Symantec Management Platform 7.1.
You can install this option without installing any of the Symantec Management
Platform products.
Note: If you install the Symantec Management Platform 7.1 products on your
current Notification Server, you must migrate any Notification Server data
before you upgrade the operating system. You can install Symantec Installation
Manager on another computer and install only the migration wizard
components on that computer. You can then copy the migration wizard
installation package to your current Notification Server and migrate the
Notification Server data. For more information about installing the Symantec
Management Platform 7.1 products on your current Notification Server, see
HOWTO32427.
If a component is already installed, it is not enabled on the Optional Installations
page except when you create an installation package.
After you install an optional component, you can access it on the Installed
Products page to uninstall or repair it.
See “Uninstalling or repairing optional components” on page 40.
Installing optional components
Symantec Installation Manager has an Optional Installations page that lets you
choose whether to install several components.
See “About installing optional components” on page 38.
When you install Symantec Management Platform products, the Optional
Installations page appears if any of the optional components are not installed.
You can also use Symantec Installation Manager to access the Optional
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Installing the Symantec Management Platform products
About installation tasks you can perform after the initial installation
Installations page at a later time to install any optional components that are not
installed. The following procedure describes how to access this page at a later
time to install optional components.
See “Installing the Symantec Management Platform products” on page 29.
To install optional components
1
Start Symantec Installation Manager.
See “Starting Symantec Installation Manager” on page 28.
2
On the Installed Products page, click Install optional components.
3
On the Optional Installations page, check the components that you want to
install and click Next.
4
On the End User License Agreement page, check I accept the terms in the
license agreements and click Next.
5
On the Contact Information page, click Next.
6
On the Review Installation Details page, verify the installation details, and
click Begin install.
7
On the Installation Complete page, click Finish.
If you installed the migration wizard, Run Notification Server Migration
Wizard is checked on the Installation Complete page. If Run Notification
Server Migration Wizard is checked when you click Finish, a dialog box
displays the instructions for migrating the Notification Server 6.x or 7.0 data.
For more information, see the IT Management Suite Migration Guide v6x to
v7.1 or the IT Management Suite Migration Guide v7.0 to v7.1.
Uninstalling or repairing optional components
Symantec Installation Manager has an Optional Installations page that lets you
choose whether to install several components. If you install any of these optional
components, you can also use Symantec Installation Manager to uninstall or
repair them.
See “About installing optional components” on page 38.
See “Uninstalling the Symantec Management Platform products” on page 44.
Installing the Symantec Management Platform products
About installation tasks you can perform after the initial installation
To uninstall or repair optional components
1
Start Symantec Installation Manager.
See “Starting Symantec Installation Manager” on page 28.
2
To display the optional components that are installed, on the Installed
Products page, press Ctrl+Shift+O.
If you press Ctrl+Shift+O again, the optional components are removed from
the Installed Products page.
3
In the list of installed products, select the optional component that you want
to uninstall or repair.
An optional component has (Optional component) below its name. When
you select an optional component, the Repair and Uninstall options appear.
4
5
To uninstall an optional component, complete the following steps:
■
Click Uninstall, and click Yes to confirm the removal of the product.
■
On the Uninstallation Complete page, click Finish.
To repair an optional component, complete the following steps:
■
Click Repair.
Windows Installer performs a repair of the installation.
■
On the Repair Complete page, click Finish.
Applying licenses to a solution
When you purchase a Symantec Management Platform product, you receive license
files for each solution. You use Symantec Installation Manager to apply the
licenses. You can apply the licenses when you install a product or at a later time.
When you apply licenses, you can add new licenses or update existing licenses. If
you do not apply licenses, Symantec Installation Manager applies trial licenses.
If you are connected to the Internet, it applies trial licenses that are good for at
least 30 days. If you are not connected to the Internet, it applies seven-day trial
licenses.
When migrating to Symantec Management Platform 7.1, you must first copy your
product licenses to a location that is accessible from the 7.1 computer. You then
use Symantec Installation Manager to reapply the licenses.
For more information, see the IT Management Suite Migration Guide v6x to v7.1
or the IT Management Suite Migration Guide v7.0 to v7.1.
After a license is applied, it appears on the Product Licensing page of Symantec
Installation Manager. If a license is expired, it still appears on the Product
41
42
Installing the Symantec Management Platform products
About installation tasks you can perform after the initial installation
Licensing page. If a Symantec Management Platform 7.x solution has an expired
license, it uses a trial license.
Note: Because some Notification Server 6.x solutions bundle with other solutions
on Symantec Management Platform 7.x, their licenses cannot be reused.
To apply licenses to a solution
1
To apply licenses to a solution when you install it with Symantec Installation
Manager, on the Product Licensing page, click Install licenses.
The Product Licensing page appears after the product is installed.
See “Installing the Symantec Management Platform products” on page 29.
2
3
To apply licenses to a solution at any time after you install it, complete the
following steps:
■
Start Symantec Installation Manager.
See “Starting Symantec Installation Manager” on page 28.
■
On the Installed Products page, click Add/Update licenses.
■
On the Product Licensing page, click Install licenses.
In the Select License Files dialog box, select the license files to apply, and
click Open.
To select multiple licenses, press Ctrl when you select the license files.
4
Read the message that explains how the licenses affect the applicable products,
and click Yes to proceed.
5
After you apply the licenses, on the Product Licensing page, click Next or
Close.
6
On the dialog box that appears, click Restart services to restart the
Notification Server services or Apply without restart to continue without
restarting the services.
If you restart the services, the licenses are applied immediately. If you do not
restart the services, the licenses might not be applied for 30 or more minutes.
This dialog box also has an Always perform this action when installing
licenses option. If you check this option, the dialog box does not appear when
you apply additional licenses and the action you select is always performed.
Installing the Symantec Management Platform products
About installation tasks you can perform after the initial installation
7
If you apply the licenses to a solution when you install it, the Installation
Complete page appears.
8
If you apply the licenses to a solution at any time after you install it, the
Installed Products page appears.
Repairing the installation of an installed product
You use Symantec Installation Manager to install the Symantec Management
Platform products. You also use Symantec Installation Manager to repair the
installation of any Symantec Management Platform product. Because all of the
installation files are MSIs, Symantec Installation Manager invokes Windows
Installer to repair an installation.
If you have optional components installed, you can also repair them.
See “Uninstalling or repairing optional components” on page 40.
To repair the installation of an installed product
1
Start Symantec Installation Manager.
See “Starting Symantec Installation Manager” on page 28.
2
On the Installed Products page, select a product to repair.
When you select a product, the Repair option appears.
3
Click Repair.
Windows Installer performs a repair of the installation.
4
On the Repair Complete page, click Finish.
Creating a support package
If you encounter problems with the installation of Symantec Management Platform
products, you can create a support package that you can send to Symantec support.
The support package is a ZIP file that includes Notification Server logs, Symantec
Installation Manager logs, installation history information, and registry
information.
See “Installing the Symantec Management Platform products” on page 29.
The name of the support package is support with the date and time appended. By
default, the support package is created in the C:\Program Files\Altiris\Symantec
Installation Manager\Support directory.
43
44
Installing the Symantec Management Platform products
About installation tasks you can perform after the initial installation
To create a support package
1
Start Symantec Installation Manager.
See “Starting Symantec Installation Manager” on page 28.
2
On the Installed Products page, click Settings.
3
In the Settings dialog box, click Create Support Package.
4
To access the support package, in the dialog box that appears, check Open
containing folder and click OK.
Uninstalling the Symantec Management Platform products
You can uninstall the Symantec Management Platform products with Symantec
Installation Manager. Symantec Installation Manager lets you uninstall a specific
product. If you uninstall the Symantec Management Platform, the platform and
the other installed products are uninstalled. When you uninstall the platform
with Symantec Installation Manager, Symantec Installation Manager is not
uninstalled.
You can also use Windows Add/Remove Programs to uninstall the Symantec
Management Platform products. Add/Remove Programs uninstalls the platform,
all installed products, and Symantec Installation Manager. If you used Symantec
Installation Manager to uninstall the platform, you can use Add/Remove Programs
to uninstall Symantec Installation Manager.
If you have optional components installed, you can also uninstall them.
See “Uninstalling or repairing optional components” on page 40.
To uninstall products with Symantec Installation Manager
1
Start Symantec Installation Manager.
See “Starting Symantec Installation Manager” on page 28.
2
On the Installed Products page, select the product to uninstall.
When you select a product, the Uninstall option appears.
3
Click Uninstall, and click Yes to confirm the removal of the product.
The product is uninstalled from the Symantec Management Platform. The
solution no longer appears in the console and all entries in the database are
deleted.
4
On the Uninstallation Complete page, click Finish.
Installing the Symantec Management Platform products
About modifying the installation of a product
To uninstall products with Add/Remove Programs
1
Access Windows Add/Remove Programs.
2
Click Symantec Platform and Solutions, and click Remove.
If you uninstalled the Symantec Management Platform products with
Symantec Installation Manager, this action uninstalls Symantec Installation
Manager.
About modifying the installation of a product
In Symantec Installation Manager, when you select a product on the Installed
Products page, a Modify option appears. At this time, the Modify option is disabled
for all products.
See “Repairing the installation of an installed product” on page 43.
Creating an installation package
To install the Symantec Management Platform products on a computer that does
not have an Internet connection, you must create an installation package. The
installation package is a ZIP file. It contains the files that are needed to install the
products that you select when you create the package.
To create an installation package
1
Install Symantec Installation Manager on any computer with Internet access.
You use this installation of Symantec Installation Manager to create the
installation package.
See “Installing Symantec Installation Manager” on page 25.
2
Start Symantec Installation Manager.
When you install Symantec Installation Manager, it starts by default. You
can also start it manually.
See “Starting Symantec Installation Manager” on page 28.
3
If the Install New Products page appears, click Cancel, and click Yes to
confirm the cancellation.
4
On the Installed Products page, click Create installation package.
5
On the Products page, select the products to include in the package, specify
the location for the ZIP file, and click Next.
See “Install New Products page, Product Updates page, or Products page”
on page 32.
45
46
Installing the Symantec Management Platform products
Adding a product listing file
6
On the Optional Installations page, check the optional components that you
want to install and click Next.
See “About installing optional components” on page 38.
7
On the End User License Agreement page, verify that the correct products
were selected, check I accept the terms in the license agreements, and click
Next.
If you need to change the product selection, click Back twice.
8
On the Contact Information page, type the answers for the requested
information, and click Next.
9
(Optional) On the Product Licensing page, apply licenses, and click Next.
If you do not apply licenses, trial licenses are applied when the products are
installed. You can use Symantec Installation Manager to apply licenses at
any time.
See “Applying licenses to a solution” on page 41.
10 On the Review Package Details page, review the information about the
installation package, and click Begin build.
The package is created and is saved in the location that is specified on this
page.
11 On the Installation Package Complete page, click Finish.
Adding a product listing file
Symantec Installation Manager uses a product listing file to display a list of
products that you can install. If you purchase a product that has its own product
listing file, you must add that file to install the product.
The default product listing file is symantec.pl.xml.zip. A product listing file can
also be an uncompressed file.
To add a product listing
1
Start Symantec Installation Manager.
See “Starting Symantec Installation Manager” on page 28.
See “Installing Symantec Installation Manager” on page 25.
2
If the Install New Products page appears, click Cancel, and click Yes to
confirm the cancellation.
3
On the Installed Products page, click Settings.
4
In the Settings dialog box, click Change product listing.
Installing the Symantec Management Platform products
Updating the product listing
5
In the Manage Product Listings dialog box, click Add.
6
In the Add New Product Listing dialog box, specify the path to the new
product listing file, and click OK.
By default, the product listing file is refreshed daily. You can change this
value to any value in the Refresh interval drop-down list. If the path requires
a user name and password, specify them as well.
See “Updating the product listing” on page 47.
7
In the Manage Product Listings dialog box, click OK.
By default, the product listing file you added is selected in this dialog box.
8
In the Settings dialog box, click OK.
The products from the new products listing file appear on the Install New
Products page.
Updating the product listing
Symantec Installation Manager accesses a product listing file that lists the products
you can install and update. By default, it updates the product listing file once a
day. You can also manually update the product listing file at any time. You can
also edit how frequently Symantec Installation Manager gets the latest product
listing file.
See “Adding a product listing file” on page 46.
To update the product listing manually
1
Start Symantec Installation Manager.
See “Starting Symantec Installation Manager” on page 28.
See “Installing Symantec Installation Manager” on page 25.
2
If the Install New Products page appears, click Cancel, and click Yes to
confirm the cancellation.
3
On the Installed Products page, click Settings.
4
In the Settings dialog box, click Update now.
47
48
Installing the Symantec Management Platform products
Updating the product listing
To change when a product listing is updated
1
Start Symantec Installation Manager.
See “Starting Symantec Installation Manager” on page 28.
See “Installing Symantec Installation Manager” on page 25.
2
If the Install New Products page appears, click Cancel, and click Yes to
confirm the cancellation.
3
On the Installed Products page, click Settings.
4
In the Settings dialog box, click Change product listing.
5
In the Manage Product Listings dialog box, select the product listing, and
click Edit.
6
In the Edit Product Listing dialog box, in the Refresh interval, select the
time interval.
Index
A
I
AJAX
requirements 17
IIS role services
required 19
installation
about 12
adding products 36
applying licenses 36
first-time 20
modifying 45
offline 21
optional components 36, 39
overview 24
planning 14
process 21
reconfiguring a product 36
repairing 36, 43
system requirements 33
types 20
updating 36
installation package
creating 45
installed product
reconfiguring 36
Installed Products page 36
C
cache
requirements 16
collations, SQL
supported for Symantec Management
Platform 19
components, optional
about 38
installation 39
language packs 39
migration wizard 39
configuration
redoing 36
CPU
requirements 16
CPU speed
requirements 16
D
database configuration 35
documentation
installing 39
optional component 39
uninstalling 40
F
Flash
requirements 18
fully qualified domain name 34
H
hard disk
requirements 16
hardware
requirements 16
J
Java
requirements 18
L
language packs
installing 39
optional component 39
uninstalling 40
licenses
applying 41
M
Microsoft .NET
requirements 17
50
Index
Microsoft IIS
requirements 17
migration
off-box 21
migration wizard
installing 39
optional component 39
uninstalling 40
N
network
requirements 16
Notification Server
configuring 33
database configuration 35
email 33
overview 10
Web site 33
O
off-box
migration 21
upgrade 21
offline installation
creating installation package 45
operating system
requirements 17
optional components
about 38
installing 36, 39
uninstalling 40
P
product listing
adding a different file 46
updating 47
products
adding 36–37
applying licenses 36, 41
modifying an installation 45
reconfiguring 36
repairing an installation 36, 43
selecting 32
uninstalling 36, 44
updating 36–37
R
RAM
requirements 16
reconfiguration
installed product 36
S
Silverlight
requirments 18
software
requirements 17
Software Management Framework
about 10
SQL Server
collations, supported 19
requirements 17
support package
creating 36, 43
Symantec Installation Manager
about 12
delaying the update 28
installing 25
starting 28
Symantec Management Platform
about 9–10
adding products 37
components 10
installation overview 24
installation process 21
installation, about 12
installing products 29
introduction 9
overview 11
planning the installation 14
system requirements 15
types of installations 20
uninstalling 44
updating products 37
system requirements
about 15
checking for 33
IIS role services 19
T
troubleshooting
creating a support package 36, 43
Index
U
update
delaying 28
upgrade
off-box 21
W
Web browser
requirements 17
Web site configuration
troubleshooting 34
51
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