Packard Bell ixtreme M5850 Service Guide

ixtreme M5850
Service Guide
PRINTED IN TAIWAN
I
Revision History
Please refer to the table below for the updates made on ixtreme M5850 series guide.
Date
II
Chapter
Updated
Copyright
Copyright © 2010 by Acer Incorporated. All rights reserved. No part of this publication may be
reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or
computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical,
manual or otherwise, without the prior written permission of Acer Incorporated.
Disclaimer
The information in this guide is subject to change without notice.
Acer Incorporated makes no representations or warranties, either expressed or implied, with respect to
the contents hereof and specifically disclaims any warranties of merchantability or fitness for any
particular purpose. Any Acer Incorporated software described in this manual is sold or licensed "as is".
Should the programs prove defective following their purchase, the buyer (and not Acer Incorporated, its
distributor, or its dealer) assumes the entire cost of all necessary servicing, repair, and any incidental or
consequential damages resulting from any defect in the software.
III
Conventions
The following conventions are used in this manual:
IV
SCREEN
MESSAGES
Denotes actual messages that appear
on screen.
NOTE
Gives bits and pieces of additional
information related to the current
topic.
WARNING
Alerts your to any damage that might
result from doing or not doing specific
actions.
CAUTION
Gives precautionary measures to
avoid possible hardware or software
problem.
IMPORTANT
Reminds you to do specific actions
relevant to the accomplishment of
procedures.
Preface
Before using this information and the product it supports, please read the following general information.
1.
2.
This Service Guide provides you with all technical information relating to the BASIC
CONFIGURATION decided for Acer's "global" product offering. To better fit local market
requirements and enhance product competitiveness, your regional office MAY have decided to
extend the functionality of a machine (e.g. add-on card, modem, or extra memory capability).
These LOCALIZED FEATURES will NOT be covered in this generic service guide. In such cases,
please contact your regional offices or the responsible personnel/channel to provide you with
further technical details.
Please note WHEN ORDERING FRU PARTS, that you should check the most up-to-date
information available on your regional web or channel. If, for whatever reason, a part number
change is made, it will not be noted in the printed Service Guide. For ACER-AUTHORIZED
SERVICE PROVIDERS, your Acer office may have a DIFFERENT part number code to those
given in the FRU list of this printed Service Guide. You MUST use the list provided by your regional
Acer office to order FRU parts for repair and service of customer machines.
V
Introducing the Motherboard ................................................錯誤! 尚未定義書籤。
Features................................................................................................... 2
Mainboard Components ........................................................................ 4
Block Diagram........................................................錯誤! 尚未定義書籤。
ixtreme M5850 ...................................................................................... 5
I/O Port Introduction .............................................................................. 9
Hardware Specifications and Configurations.......錯誤! 尚未定義書籤。
Using BIOS............................................................................................................... 16
Setup Utility Menus ...............................................錯誤! 尚未定義書籤。
Product Information ..............................................錯誤! 尚未定義書籤。
Standard CMOS Features.......................................錯誤! 尚未定義書籤。
Advanced BIOS Features........................................錯誤! 尚未定義書籤。
Advanced Chipset Features ...................................錯誤! 尚未定義書籤。
Integrated Peripherals...........................................錯誤! 尚未定義書籤。
Power Management Setup ...................................錯誤! 尚未定義書籤。
PC Health Status.....................................................錯誤! 尚未定義書籤。
Frequency/Voltage Control ...................................錯誤! 尚未定義書籤。
BIOS Security Features ...........................................錯誤! 尚未定義書籤。
Load Default Settings ............................................錯誤! 尚未定義書籤。
Machine Disassembly and Replacement................................................................ 30
General Information............................................................................. 31
Standard Assembly Process .................................................................. 32
Standard Disassembly Process ...............................錯誤! 尚未定義書籤。
Troubleshooting ..................................................................................................... 66
Power-On Self-Test (POST) ................................................................... 67
POST Error Messages List...................................................................... 71
Error Symptoms List .............................................................................. 73
Undetermined Problems ...................................................................... 77
Jumper and Connector Information...................................................................... 78
FRU (Field Replaceable Unit) List ......................................................................... 92
Exploded Diagram ................................................................................ 92
FRU List.................................................................................................. 98
VI
Chapter1
Introducing the Motherboard
Introduction
Thank you for choosing the H67 motherboard. This motherboard is a high performance, enhanced
function motherboard designed to support the LGA1155 socket for 2nd Generation IntelR CoreTM
Family/PentiumR/CeleronR processors for high-end business or personal desktop markets.
This motherboard is based on IntelR H67 Chipset for best desktop platform solution. H67 is a single-chip,
highly integrated, high performance Hyper-Threading peripheral controller, unmatched by any other single
chip-device controller. This motherboard supports up to 16 GB of system memory with dual channel DDR3
1333/ 1066 SDRAM. Two PCI are supported, fully compliant with PCI rev 2.2 specification at 33MHz. High
resolution graphics via PCI Express x16 slot, intended for Graphics Interface, is fully compliant to the PCI
Express Base Specification revision 2.0. In addition, one PCI Express slot is supported. It implements an
EHCI (Enhanced Host Controller Interface) compliant interface that provides fourteen USB 2.0 ports (six
USB 2.0 ports at the back panel and four USB 2.0 headers support additional eight USB 2.0 ports).
The motherboard is equipped with advanced full set of I/O ports in the rear panel, including PS/2 mouse
and PS/2 keyboard connectors, one DVI(co-lay HDMI) port, one D_sub (VGA) port, one Lan port, six USB
2.0/3.0 ports, and audio jacks for microphone, line-in and line-out. In addition, this motherboard supports
two SATA 6Gb/s connectors and four SATA 3Gb/s connectors.
1
Features
Operating system
Windows®7 Home Premium x86/x64, Windows® 7 Home Basic x86, Windows®7 Starter x86
Processor
The motherboard uses an LGA1155 type of socket that carries the following
Features:
l
Accommodates 2nd Generation IntelR CoreTM Family / PentiumR / CeleronR processors
l
Supports “Hyper-Threading” technology CPU
l
One PCI Express x16 Gen2 port supporting up to 5 GB/s direction peak bandwidth
“Hyper-Threading” technology enables the operating system into thinking it’s hooked up to two processors,
allowing two threads to be run in parallel, both on separate “logical” processors within the same physical
processor.
Chipset
The Intel H67 Express Chipset is a single-chip with proven reliability and performance.
l
Support one PCI Express slot
l
Integrated two SATA 6.0 Gb/s Host Controller
l
Integrated two SATA 3.0 Gb/s Host Controller
l
Fourteen USB 2.0 ports supported
l
Serial Peripheral Interface (SPI) support
l
Integrated Graphics Support with PAVP 1.5
l
• Intel® High Definition Audio Controller
Memory
l
Supports DDR3 1333/1066 DDR3 SDRAM with Dual-channel architecture
l
Accommodates four unbuffered DIMMs
l
Up to 4 GB per DIMM with maximum memory size up to 16 GB
Onboard LAN
The onboard LAN provides the following features:
l
Supports PCI ExpressTM 1.1
l
Integrated 10/100 /1000 transceiver
l
Wake-on-LAN and remote wake-up support
l
5.1 Channel High Definition Audio Codec
l
ADCs support 44.1k/48k/96kHz sample rate
l
Meets Microsoft WLP 3.10 Vista premium and mobile PCs audio requirements
Audio
l
Direct Sound 3DTM compatible
Expansion Options
The motherboard comes with the following expansion options:
2
l
One PCI Express x16 slot for Graphics Interface
l
Three PCI Express x1 slot
l
Six SATA connectors
Integrated I/O
The motherboard comes with the following expansion options:
l
Two PS/2 ports for mouse and keyboard
l
One VGA port
l
One HDMI port
l
Six USB ports
l
One LAN port
l
Audio jacks for microphone, line-in and line-out
BIOS Firmware
The motherboard uses AMI BIOS that enables users to configure many system features including the
following:
l
Power management
l
Wake-up alarms
l
CPU parameters
l
CPU and memory timing
l
Graphic parameters
The firmware can also be used to set parameters for different processor clock speeds.
1. Some hardware specifications and software items are subject to change
without prior notice.
2. Due to chipset limitation, we recommend that motherboard be operated
in the ambiance between 0 and 50 ° C.
Dimensions and weight
l
355 (H) x 382.5(D) x 180(W) mm (without bezel)
l
11.4Kg
3
Mainboard Components
No
Label
Component
1
CPU Socket
AMD socket
2
ATX_12V
Auxiliary 4-pin power connector
3
SYS_FAN
System cooling fan connector
4
CPU_FAN
CPU cooling fan connector
5
DIMM1~4
240-pin DDR3 SDRAM slots
6
ATX1
Standard 24-pin ATX power connector
7
CLR_CMOS
Clear CMOS jumper
8
ME_DISABLE
ME disable header
9
LEDH1
Front panel switch/LED header
10
SATA1~6
Serial ATA connectors
11
F_USB1~4
Front panel USB headers
12
SPDIF_OUT
SPDIF out header
13
F_AUDIO1
Front panel audio header
14
PCIE1Х-1~3
15
PCIE16Х
PCI Express x1 slot
PCI Express x16 slot
This concludes Chapter 1. The next chapter explains how to install the motherboard.
4
Block Diagram
5
ixtreme M5850
The computer’s front panel consists of the following：
Front view
No
Icon
Component
Description
Connects to USB 2.0 devices
1
USB ports.
(e.g.,USB mouse, USB camera).
2
xD
3
CF
4
MS/MS Pro
Compact flash.
MS: Memory Stick
MS Pro: Memory Stick PRO
5
Micro SD
Micro Secure Digital.
SD Plus: Ultra II SD PLUS Memory
6
SD/MMC
Card
MMC Plus: MultiMediaCard PLUS
Connects to audio line-in devices
7
Headphone/Speaker-out/line-out port.
(e.g.,speakers,headphones).
8
Microphone-in jack.
9
USB ports.
Accepts input from external microphones.
Connects to USB 2.0 devices
(e.g.,USB mouse, USB camera).
6
Rear view
No
Icon
1
2
Component
Description
PS/2 keyboard connector
HDMI
HDMI Port
High Definition Multimedia Interface
3
USB 2.0 ports
Connects to USB 2.0 devices
(e.g., USB mouse, USB camera).
4
Microphone jack
Accepts input from external
microphones.
5
PS/2 mouse connector
6
Network port
Lights to indicate the status of wireless
LAN communications.
7
Line-in jack
Accepts audio line-out devices
(e.g.,audio CD player,)
8
Line-out jack
Accepts audio line-in devices
(e.g.,audio CD player,)
7
Audio Jack Function Table
8
Color/Use
Headphone
2CH
4CH
5.1CH
Blue
Line-in
Line-in
Rear Speaker
Rear Speaker
Green
Headphone
Front speaker
Front speaker
Front speaker
Pink
Mic-in
Mic-in
Mic-in
Center & bass
I/O Port Introduction
The backplane of the motherboard has the following I/O ports:
No
Component
Description
Use the upper PS/2 port to connect a PS/2 pointing
1
PS2 Mouse
device.
2
USB Ports
3
LAN Port
Use the USB ports to connect USB devices.
Connect an RJ-45 jack to the LAN port to connect your
computer to the Network.
Use the three audio ports to connect audio devices. The
4
Line-in / Line-out / Microphone
first jack is for stereo line-in signal. The second jack is for
stereo line-out signal. The third jack is for microphone.
5
PS2Keyboard
Use the lower PS/2 port to connect a PS/2 keyboard.
6
HDMI Port
Connect the HDMI port to the HDMI devices.
7
VGA Port
Connect your monitor to the VGA port.
9
System Peripherals
The IXTREME M5850 series computer consist of the system itself, and system peripherals, like a
mouse, keyboard, card reader and a set of speakers (optional). This section provides a brief description
of the basic system peripherals.
Mouse (PS/2 or USB, manufacturing option)
The included mouse is a standard two-button wheel mouse. Connect the mouse to the PS/2 mouse port
or USB port on the back panel of the system.
Keyboard (PS/2 or USB, manufacturing option)
Connect the keyboard to the PS/2 keyboard port or USB port on the back panel of the system.
Speakers
For systems bundled with speakers, before powering on the system, connect the speaker cable to the
audio out (external speaker) port on the back panel of the system.
For more detailed information about the speakers, please refer to the included operating instructions.
NOTE: speakers are optional and the appearance might be different depending on the actual product.
10
Card Reader (Option)
Memory cards are used in a wide selection of digital cameras, PDAs, MP3 players and mobile phones.
Selected computers include an “all-in-one”memory card reader that allows you read and write the most
common types, such as SD (Secure Digital)™/ MMC (Multi Media Card™), CF (Compact Flash®), xD
(XD-PICTURE CARD), Micro SD and MS/MS Pro (Memory Stick®).
NOTE: Card reader are optional and the appearance might be different depending on the actual product.
11
Hardware Specifications and Configurations
Processor
Item
Specification
LGA1155 socket for 2nd Generation IntelR CoreTM
Type
Family/ PentiumR/CeleronR processors
Socket
socket LGA1155
Speed
Depends on CPU which is configured
FSB
Depends on CPU which is configured
BIOS
Item
Specification
BIOS code programmer
Afudos
BIOS version
P01-A0 (or newer version)
BIOS ROM type
Flash ROM
BIOS ROM size
32MB
BIOS ROM package
32-pin DIP package(SST)
Support protocol
ACPI 2.0, APM 1.2, SMBIOS 2.3, WFM support,
ASD
Boot from CD-ROM feature
Yes
Support to LS-120 FDD drive
Yes
NOTE: The BIOS can be overwritten/upgraded by using the flash utility.
BIOS Hotkey List
Item
Specification
DEL
Enter BIOS Setup Utility
F12
Enter Boot Menu
Specification
Press while the system is booting to enter BIOS
setup Utility.
Press while the system is booting to enter Boot
Menu.
Main Board Major Chips
Item
12
Specification
Chipset
Intel H67
AGP controller
Intel H67
Super I/O controller
ITE 8728F
Audio controller
Realtek ALC662
LAN controller
Intel 82579V
HDD controller
Intel H67
Keyboard controller
ITE 8728F
System Memory
Item
Memory slot number
Support memory size per socket
Support maximum memory size
Support memory type
Support memory interface
Support memory module package
Support parity check feature
Support to Error Correction Code (ECC) feature
Memory module combinations
Specification
4 slots
1GB to 4GB
16 GB
DDR3 DRAM
DDR3 1066/1333
240-pin DIMM
Yes
ECC checking with double-bit detect and single-bit
correct
You can install memory modules in any
combination as long as they match the
specifications.
NOTE: Dual channel should be enabled always when plug-in 2 same memory size DDRII memory module.
Cache Memory
Item
Specification
First-Level Cache Configurations
Cache function control
Always enabled
Second-Level Cache Configurations
L2 Cache RAM size
Up to 2MB per core (exclusive)
L2 Cache RAM speed
One-half the processor core clock frequency
L2 Cache function control
Enable/Disable by BIOS Setup
Video Interface
Item
Specification
Video controller
Intel H67
Video controller resident bus
PCIE
Video Interface
X16
Audio Interface
Item
Specification
Audio controller
Audio controller Type
Audio Channel
Audio function control
Mono or stereo
Realtek
ALC662
5.1ch
Enable/disable by BIOS Setup
5.1 channel
Sampling rate
MPU-401 UART support
Microphone jack
Headphone jack
DACs: 44.1k/48k/96k/192k Hz
Yes
Supported
Supported
13
IDE Interface
Item
Specification
IDE controller
Number of SATA connector
Support bootable CD-ROM
Intel H67
4
Yes
USB Port
Item
Specification
Universal HCI
USB Class
USB Number
USB 2.0/3.0
Support legacy keyboard for legacy mode
support up to 12 ports
Power Management
Devices
Power Button
14
S1
(Idle)
S3
(Suspend to
RAM)
S4
(Suspend to
DIsk)
S5
(Shut Down)
Enabled
Enabled
Enabled
Disabled
USB Keyboard
Enabled
Enabled
Enabled
N/A
LAN
RTC
Disabled
Disabled
Disabled
Enabled
Disabled
Disabled
Disabled
Disabled
Modem (Ring)
Disabled
Disabled
Disabled
N/A
Power Management Function (ACPI support function)
Device Standby Mode
l
l
l
l
l
Independent power management timer for hard disk drive devices
(0-15 minutes, time step=1 minute).
Hard disk drive goes into Standby mode (for ATA standard interface).
Disable V-sync to control the VESA DPMS monitor.
Resume method: device activated (Keyboard for DOS, keyboard & mouse for Windows).
Resume recovery time: 3-5 sec.
Global Standby Mode
l
l
l
l
l
Global power management timer (2-120 minutes, time step=10 minute).
Hard disk drive goes into Standby mode (for ATA standard interface).
Disable H-sync and V-sync signals to control the VESA DPMS monitor.
Resume method: Return to original state by pushing external switch button, modem ring in,
keyboard and mouse for APM mode.
Resume recovery time: 7-10 sec.
Suspend Mode
l
l
l
l
l
l
l
l
l
l
Independent power management timer (2-120 minutes, time step=10 minutes) or pushing
external
switch button.
CPU goes into SMM.
CPU asserts STPCLK# and goes into the Stop Grant State.
LED on the panel turns amber colour.
Hard disk drive goes into SLEEP mode (for ATA standard interface).
Disable H-sync and V-sync signals to control the VESA DPMS monitor.
Ultra I/O and VGA chip go into power saving mode.
Resume method: Return to original state by pushing external switch button, modem ring in,
keyboard and mouse for APM mode.
Return to original state by pushing external switch button, modem ring in and USB keyboard for
ACPI mode.
ACPI
l
l
l
l
ACPI specification 1.0b.
S0, S1, S3 and S5 sleep state support.
On board device power management support.
On board device configuration support.
15
Chapter2
Using BIOS
About the Setup Utility
The computer uses the latest “American Megatrends Inc.” BIOS will support for Windows Plug and Play. The
CMOS chip on the motherboard contains the ROM setup instructions for configuring the motherboard BIOS.
The BIOS (Basic Input and Output System) Setup Utility displays the system’s configuration status and provides
you with options to set system parameters. The parameters are stored in battery-backed-up CMOS RAM that
saves this information when the power is turned off. When the system is turned back on, the system is configured
with the values you stored in CMOS.
The BIOS Setup Utility enables you to configure:
l
Hard drives, diskette drives and peripherals
l
Video display type and display options
l
Password protection from unauthorized use
l
Power Management features
The settings made in the Setup Utility affect how the computer performs. Before using the Setup Utility, ensure
that you understand the Setup Utility options.
This chapter provides explanations for Setup Utility options.
The Standard Configuration
A standard configuration has already been set in the Setup Utility. However, we recommend that you read this
chapter in case you need to make any changes in the future.
This Setup Utility should be used:
l
when changing the system configuration
l
when a configuration error is detected and you are prompted to make changes to the Setup
Utility
l
when trying to resolve IRQ conflicts
l
When making changes to the Power Management configuration
l
when changing the password or making other changes to the Security Setup
Entering the Setup Utility
When you power on the system, BIOS enters the Power-On Self Test (POST) routines. POST is a series of
built-in diagnostics performed by the BIOS. After the POST routines are completed, the following message
appears:
Press DEL to enter SETUP
16
BIOS Setup Utility(Main)
Pressing the DEL key accesses the BIOS Setup Utility:
The default BIOS setting for this motherboard applies for most conditions with optimum
performance. It is not suggested to change the default values in the BIOS setup and the
manufacture takes no responsibility to any damage caused by changing the BIOS settings.
Date and Time
The Date and Time items show the current date and time on the computer. If you are running a Windows OS,
these items are automatically updated whenever you make changes to the Windows Date and Time
Properties utility.
BIOS Navigation Keys
The BIOS navigation keys are listed below:
Key
••’‘
Enter
+/F7
F8
F9
F10
Function
Move
Select
Change Opt
Load User default Settings
Save as User Default Settings
Load Default Settings
Save & Exit Setup
17
Updating the BIOS
You can download and install updated BIOS for this motherboard from the manufacturer’s Web site. New
BIOS provides support for new peripherals, improvements in performance, or fixes for known bugs. Install
new BIOS as follows:
1
2
3
4
5
6
7
8
If your motherboard has a BIOS protection jumper, change the setting to allow BIOS flashing.
If your motherboard has an item called Firmware Write Protect in Advanced BIOS features,
disable it. (Firmware Write Protect prevents BIOS from being overwritten.
Create a bootable system disk. (Refer to Windows online help for information on creating a
bootable system disk.)
Download the Flash Utility and new BIOS file from the manufacturer’s Website. Copy these files
to the system diskette you created in Step 3.
Turn off your computer and insert the system diskette in your computer’s diskette drive. (You
might need to run the Setup Utility and change the boot priority items on the Advanced BIOS
Features Setup page, to force your computer to boot from the floppy diskette drive first.)
At the A:\ prompt, type the Flash Utility program name and press <Enter>.
Type the filename of the new BIOS in the “File Name to Program” text box. Follow the onscreen
directions to update the motherboard BIOS.
When the installation is complete, remove the floppy diskette from the diskette drive and restart
your computer. If your motherboard has a Flash BIOS jumper, reset the jumper to protect the
newly installed BIOS from being overwritten.
Using BIOS
When you start the Setup Utility, the main menu appears. The main menu of the Setup Utility displays a list of
the options that are available. A highlight indicates which option is currently selected. Use the cursor arrow keys
to move the highlight to other options. When an option is highlighted, execute the option by pressing <Enter>.
Some options lead to pop-up dialog boxes that prompt you to verify that you wish to execute that option. Other
options lead to dialog boxes that prompt you for information.
Some options (marked with a triangle u ) lead to submenus that enable you to change the values for
the op tion . Use the cu rsor arrow keys to sc ro ll th rough the items in the su bmenu.
In this manual, default values are enclosed in parenthesis. Submenu items are denoted by a triangle u
18
BIOS Setup Utility(Advanced)
This option displays basic information about your system.
Miscellaneous
Scroll to this item and press <Enter> to view the following screen:
AHCI PORT1~4
This motherboard supports four SATA channels and each channel allows one SATA device to be installed.
Use these items to configure each device on the IDE channel.
Clock to All DIMM/PCIE (Disabled)
This item allows you to enable or disable the Clock to all DIMM/PCIE
19
Spread Spectrum (Enabled)
If you enable spread spertrum, it can significantly reduce the EMI (Electro-Magnetic interface) generated by
the system and voltage according to its temperature.
Bootup Num-lock (On)
This item determines if the Num Lock key is active or inactive at system start-up time.
USB Beep Message (Disabled)
This item disables/enables the beep during USB device enumeration.
Press <Esc> to return to the Advanecd BIOS Features page.
Advanced Chipset Configuration
This page sets up more advanced information about your system. Handle this page with caution. Any
changes can affect the operation of your computer.
Intel EIST(Enabled)
This item allows users to enable or disable the EIST(Enhanced Intel SpeedStep technology).
Intel Turbo Boost(Enabled)
This item enables or disables Intel Turbo Boost.
Intel AES-NT(Disabled)
This item allows users to enable or disable the Intel AES-NT.
Intel XD Bit
This item allows users to enable or disable the Intel XD Bit.Intel VT(Enabled)
Intel VT
This item allows you to enable or disable the Intel Virtualizationa Technology(Intel VT) function.
Video Memory Size(32KB)
This item applies to chipset/motherboards capable of the HyperMemory Support.
20
DVMT Mode(DVMT)
DVMT is Dynamic Video Memory Technology. This item helps you select video mode.
DVMT/Fixed Memory Size(256MB)
When set to Fixed Mode, the graphics driver will reserve a fixed portion of the system memory as graphics
memory. When set to DVMT Mode, the graphics chip will dynamically allocate system memory as graphics
memory, according to system anf graphics requirements.
Press <Esc> to return to the Advanecd BIOS Features page.
Integrated Peripherals
This page sets up some parameters for peripheral devices connected to the system.
Onboard SATA Controller (Enabled)
This item allows you to enable or disable the onboard SATA controller.
Onboard SATA Mode (AHCI)
Use this item to select the mode of the Serial ATA.
Onboard USB Controller (Enabled)
Use this item to enable or disable the onboard USB controller. We recommend users keep the default
value.
Legacy USB Support (Enabled)
Use this item to enable or disable support for legacy USB devices. Disabling it might cause the USB
devices not to work properly.
USB Storage Emulation (Auto)
If Auto, USB device equal or less than 2GB will be emulated as Floppy and remaining as hard drive.
Forced FDD option can be used to force a HDD formatted drive to boot as FDD(Ex. ZIP drive).
21
Onboard Graphics Controller (Enabled)
This item allows you to enable or disable the onboard controller.
Onboard Audio Controller (Enabled)
This item enables or disables the onboard audio controller.
Onboard LAN Controller (Enabled)
This option allows you to control the onboard LAN device.
Onboard LAN Option ROM (Disabled)
This item enables or disables the onboard LAN option ROM function
Press <Esc> to return to the Advanecd BIOS Features page.
PC Health Status
On motherboards support hardware monitoring, this item lets you monitor the parameters for critical
voltages, temperatures and fan speeds.
CPU Temperature (PECI Mode)
This item shows the CPU temperature.
System Temperature
This item shows the system temperature.
PCH Temperature
This item shows PCH temperature.
22
System Component Characteristics
These items display the monitoring of the overall inboard hardware health events, such as System & CPU
temperature, CPU voltage, CPU & system fan speed,...etc.
• CPU Fan Speed
• System Fan Speed
• CPU Core
• + 1.05V
• + 3.30V
• + 5.00 V
• + 12.0V
• 5VSB
• VBAT
Smart Fan (Enabled)
This item enables or disables the smart fan function.
Press <Esc> to return to the Advanecd BIOS Features page.
23
BIOS Setup Utility(Power)
This page sets up some parameters for system power management operation.
APCI Suspend Mode(S3(STR))
Use this item to define how your system suspends. In the default, S3(STR), the suspend mode is suspend to
RAM, i.e., the system shuts down with the exception of a refresh current to the system memory.
Deep Power off Mode (Enabled)
This item allows users to enable or disable the Deep Power off Mode.
Power on by RTC Alarm (Disabled)
This system can be turned off with a software commend. If you enable this item, the system can automatically
resume at a fixed time based on the system RTC (realtime clock). Use the items below this one to set the
date and time of the wake-up alarm. You must use an ATX power supply in order to use this feature.
Power on by PCIE Devices (Disabled)
This system can be turned off with a software commend. If you enable this item, the system can
automatically resume if there is an incoming call on the PCIE LAN card. You must use an ATX power supply
in order to use this feature. Use this item to do wake-up action if inserting the PCIE card.
Wake up by PS/2 KB/Mouse(Enabled)
This item enables or disables you to allow keyboard or mouse activity to awaken the system from power
saving mode.
Wake up by USB KB/Mouse(Enabled)
This item enables or disables you to allow keyboard or mouse activity to awaken the system from power
saving mode.
Restore On AC Power Loss (Last State)
This item defines how the system will act after AC power loss during system operation. When you set Off, it
will keep the system in Off state until the power button is pressed.
24
BIOS Setup Utility(Security)
This page enables you to set setup administrator and password.
Supervisor Password (Not Installed)
This item indicates whether a supervisor password has been set. If the password has been installed,
Installed displays. If not, Not Installed displays.
User Password
This item allows you to change user password.
Change Supervisor Password (Press Enter)
You can select this option and press <Enter> to access the sub menu. You can use thesub menu to change
the supervisor password.
25
BIOS Setup Utility(Boot options)
This page enables you to set the keyboard NumLock state.
Set Priority Order
This item enables you to set boot priority order.
1st Boot Device/2nd Boot Device/3rd Boot Device
Use these items to determine the device order the computer uses to look for an operating system to load
at start-up time.
EFI Device Priority (Press Enter)
Scroll to this item and press <Enter> to view the following screen:
Press <Esc> to return to the Boot Options menu page.
26
Hard Disk Drive Priority (Press Enter)
Scroll to this item and press <Enter> to view the following screen:
Press <Esc> to return to the Boot Options menu page.
Optical Disk Drive Priority (Press Enter)
Scroll to this item and press <Enter> to view the following screen:
Press <Esc> to return to the Boot Options menu page.
27
Removable Device Priority (Press Enter)
Scroll to this item and press <Enter> to view the following screen:
Press <Esc> to return to the Boot Options menu page.
Network Device Priority (Press Enter)
Scroll to this item and press <Enter> to view the following screen:
Press <Esc> to return to the Boot Options menu page.
Fast Boot (Disabled)
If you enable this item, the system starts up more quickly be elimination some of thepower on test
routines.
Quiet Boot (Enabled)
This item enables or disables quiet boot.
Halt On (All, But Keyboard)
This item defines the operation of the system POST (Power On Self Test)routine. You can use this item to
select which types of errors in the POST aresufficient to halt the system.
28
BIOS Setup Utility(Exit)
This page enables you to exit system setup after saving or without saving the changes.
Save & Exit Setup
Use this item enables you to save the changes that you have made and exit.
Discard Changes and Exit
Use this item enables you to discard any changes that you have made and exit.
Save Changes
Use this item enables you to save the changes that you have made.
Discard Changes
Use this item enables you to discard any changes that you have made.
Load Default Settings
Use this item enables you to restore the system defaults.
Save as User Default Settings
Use this item enables you to save the changes that you have made as user defaults.
Load User Default Settings
Use this item enables you to restore user defaults.
If you have made settings that you do not want to save, use the
“Discard Changes and Exit” item and select [OK] to discard any
changes you have made.
29
Chapter3
Machine Disassembly and Replacement
To disassemble the computer, you need the following tools:
l
Wrist grounding strap and conductive mat for preventing electrostatic discharge.
l
Wire cutter.
l
Phillips screwdriver (may require different size).
NOTE: The screws for the different components vary in size. During the disassembly process, group the screws
with the corresponding components to avoid mismatches when putting back the components.
30
General Information
Before You Begin
Before proceeding with the disassembly procedure, make sure that you do the following:
1. Turn off the power to the system and all peripherals.
2. Unplug the AC adapter and all power and signal cables from the system.
31
Standard Assembly Process
1. Opening the chassis
1.1
Remove the two screws
1.2
Remove side cover
2. Removing front bezel and HDD Cage
2.1
32
Pushing three hooks
2.2
Disconnect the cable housing then you can remove front bezel.
2.3
Remove the screw
2.4
Pulling out the HDD cage
33
3. Install the PSU
34
3.1
Pushing PSU into chassis
3.2
Fix four screws
3.3
Connect U’s light power cable
4. Setting the Motherboard
4.1
Motherboard view
4.2
Open the CPU cover and remove the plastic cover
4.3
Put the CPU in the seat and close the cove
35
36
4.4
Tie CPU fan cable
4.5
Pulling in CPU fan power cable to MB
4.6
Fix four screws of CPU Cooler connect to MB.
4.7
Open the Memory latch
4.8
Press down the memory
4.9
Memory install rule
DIMM4
DIMM2
DIMM3
DIMM1
1x1G
1GB
2x1G
1GB
1GB
1GB
1GB
3x1G
1GB
4x1G
1GB
1GB
1GB
1GB
1x2G
2GB
2x2G
2GB
2GB
2GB
1GB
1x1G
+1x2G
37
5. Assembly motherboard
38
5.1
Pushing rear I/O Shield in chassis
5.2
Insert the motherboard and fix eight screws
5.3
ATV 12V power cable insert
5.4
ATX power cable insert and the cable need to rotate 3 times.
5.5
Pulling in Audio/FRONT USB/TOP USB/ CARD READER /FRONT cable to MB and put in cable clip
6. Insert the ODD/HDD
6.1
Remove the ODD EMI bracket when SKU need
39
6.2
Insert the ODD devices
ODD
HDD Carrier
SKU with HDD Carrier
6.3
SKU without HDD Carrier
Fix two screws for each ODD and pulling in ODD SATA cable on Motherboard
ODD Installed on SATA4 when SKU have HDD Carrier
Master ODD Installed on SATA2/ Slave ODD Installed on SATA4 when SKU have no HDD Carrier
SKU with HDD Carrier
SKU without HDD Carrier
40
6.4
Remove the HDD Carrier
6.5
Install the HDD devices
41
6.6
Insert the HDD Carrier to Chassis
6.7
Pulling in HDD Carrier SATA cable on Motherboard
HDD Carrier Installed on SATA3
6.8
42
Fix the four screws for each HDD of HDD cage
6.9
Put five hooks to Chassis and push HDD Cage down
6.10 Fix the screw of HDD cage and Pulling in HDD SATA cable on Motherboard
Master HDD Installed on SATA0
Slave HDD Installed on SATA1 when SKU have HDD Carrier
Slave HDD Installed on SATA2 when SKU have no HDD Carrier
6.11 HDD/ODD install rule
43
7. Close the Front Bezel
7.1
Connect light cable and Insert the cable in chassis
7.2
Insert three hooks to chassis in right side and Clasp three hooks in left side
8. Insert Add-on card
8.1
44
Remove the bracket
8.2
Rotate the bracket
8.3
Install VGA card on motherboard
8.4
Connect 6 PIN power cable
45
46
8.5
Install TV / Modem card on motherboard
8.6
Install USB 3.0 card on motherboard (option)
8.7
Combination the 15 PIN POWER cable with SATA Connect
8.8
Connect PATA power cable
8.9
Fix the screw
8.10 Close the bracket
47
9. Install system fan
48
9.1
Twist the fan cable
9.2
Insert cable housing to 3 pin in MB and Tie the fan cable with 12V cable
9.3
Fix the four screws
10. Overview
49
Standard Disassembly Process
1. Opening the computer
1.1
Disconnect the three screws fixed in the side-panel.
1.2
Remove the side panel
2. Removing the Front Bezel
2.1
50
Remove the three hooks
2.2
Disconnect the cable housing then you can remove front bezel.
3. Removing the Add-on Card
3.1
Rotate the PCI lock.
3.2
Disconnect the screw fixed in the bracket
51
3.3
Disconnect 6 PIN power cable in VGA Card
3.4
Press the PCI ear lever (highlighted in red) and pull the leaver outwards a little to release the PCI
latch then remove it.
3.5
52
Disconnect 6 PIN power cable in USB 3.0 Card(option)
3.6
3.7
Pull the leaver outwards a little to release the PCI latch then remove the card.
Pull the leaver outwards a little to release the PCI latch then remove other add-on card.
4. Removing the HDD
4.1
Disconnect the screw fixed in the HDD cage.
53
54
4.2
Disconnect the SATA HDD cable and HDD power-cable from the rear of HDD and MB
4.3
Remove the HDD cage
4.4
Disconnect the eight screws fixed in HDD cage side.
5. Removing the ODD
5.1
Disconnect the screw fixed in ODD cage
5.2
Disconnect the SATA ODD cable and ODD power-cable from the rear of ODD and MB
5.3
Remove the ODD
55
6. Removing the System Fan
6.1
Disconnect cable housing and loosen the cable
6.2
Disconnect the four screws fastening fan to the case
7. Removing the Main Board
7.1
56
Disconnect the 24pin power connector and 4 pin power connector.
7.2
Disconnect the Audio/FRONT USB/TOP USB/ CARD READER /FRONT cable from the main board
7.3
Disconnect the eight screws fastening the main board to the case and Remove the Main Board
NOTE: Circuit boards >10 cm² has been highlighted with the
yellow rectangle as above image shows. Please detach the
Circuit boards and follow local regulations for disposal.
7.4
Remove the Rear IO Shield.
57
7.5
Remove the RTC battery
NOTE: RTC battery has been highlighted with the
yellow circle as above image shows. Please detach
the RTC battery and follow local regulations for disposal.
58
7.6
Release the four latch show bellow then remove the Memory
7.7
Disconnect the CPU cooler power-cable from the main board
7.8
Release the CPU Cooler screw x4 then remove it
7.9
Remove the CPU
8. Removing the power-supply
8.1
Disconnect the three screws fixed in the rear chassis
59
9. Removing the HDD in HDD Carrier
60
9.1
Push HDD carrier button and cover down slowly
9.2
Press orange latch towards the right, open the handle and pull out HDD Carrier
9.3
Rotate rubber pin in Carrier and removing HDD
9.4
Insert HDD Carrier to case and close the cover
10. Removing FRONT IO/POWER SWTICH PCB/TOP USB/CARD READER
10.1
Cut cable tie
61
10.2
62
Press ten hooks on TOP Bezel , disconnect cable and remove it
10.3
Disconnect the two screws fastening top USB bracket to the case and the two screws fastening
PCB to bracket
63
10.4 Press the bottom hook on PCB holder, remove PCB assembly; Press two side hooks on PCB holder,
remove POWER SWTICH PCB
64
10.5 Disconnect the screw fastening FRONT IO bracket to the case, disconnect the button cable and the
screw , then rotate bracket finger outward, and pull out the FRONT IO
10.6 Disconnect the two screws fastening Card Reader bracket to the case, disconnect the button cable
and the screw
65
Chapter4
Troubleshooting
This chapter provides troubleshooting information for the ixtreme M5850 Service Guide
66
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Power-On Self-Test (POST)
l
POST Error Messages List
l
Error Symptoms List
l
Undetermined Problems
Power-On Self-Test (POST)
Each time you turn on the system, the Power-on Self Test (POST) is initiated. Several items are tested
during POST, but is for the most part transparent to the user.
The Power-On Self Test (POST) is a BIOS procedure that boots the system, initializes and diagnoses the
system components, and controls the operation of the power-on password option. If POST discovers errors
in system operations at power-on, it displays error messages on screen, generates a check point
code at port 80h or even halts the system if the error is fatal.
The main components on the main board that must be diagnosed and/or initialized by POST to ensure
system functionality are as follows:
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l
l
l
l
l
l
l
l
l
l
Microprocessor with built-in numeric co-processor and cache memory subsystem
Direct Memory Access (DMA) controller
Interrupt system
Three programmable timers
ROM subsystem
RAM subsystem
CMOS RAM subsystem and real time clock/calendar with battery backup
Onboard parallel interface controller
Embedded hard disk interface and one diskette drive interface
Keyboard and auxiliary device controllers
I/O ports
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One parallel port
l
One PS/2-compatible mouse port
l
One PS/2-compatible keyboard port
NOTE: When Post executes a task, it uses a series of preset numbers called check points to be latched
at port 80h, indicating the stages it is currently running. This latch can be read and shown on a debug
board.
The following table describes the BIOS common tasks carried out by POST. Each task is denoted by an
unique check point number. For other unique check point numbers that are not listed in the table, refer to
the corresponding product service guide.
Post Checkpoints List: The list may vary accordingly depending on your BIOS
Checkpoint
Description
03
Disable NMI, Parity,video for EGA, and DMA controllers. Initialize BIOS, POST,
Runtime data area. Also initialize BIOS modules on POST entry and GPNV area.
Initialized CMOS as mentioned in the Kernel Variable "wCMOSFlags."
04
Check CMOS diagnostic byte to determine if battery power is OK and CMOS
checksum is OK. Verify CMOS checksum manually by reading storage area.
If the CMOS checksum is bad, update CMOS with power-on default values and
clear passwords. Initialize status register A.
Initializes the interrupt controlling hardware (generally PIC) and interrupt vector
table.
05
06
07
Do R/W test to CH-2 count reg. Initialize CH-0 as system timer. Install the
POSTINT1Ch handler. Enable IRQ-0 in PIC for system timer interrupt. Traps
INT1Ch vector to "POSTINT1ChHandlerBlock."
Fixes CPU POST interface calling pointer.
67
Checkpoint
08
68
Description
C0
Initializes the CPU. The BAT test is being done on KBC.Program the keyboard
controller command byte is being done after Auto detection of KB/MS using AMI
KB-5.
Early CPU Init Start -- Disable Cache – Init Local APIC
C1
Set up boot strap processor Information
C2
Set up boot strap processor for POST
C5
Enumerate and set up application processors
C6
Re-enable cache for boot strap processor
C7
Early CPU Init Exit
0A
Initializes the 8042 compatible Key Board Controller.
0B
Detects the presence of PS/2 mouse.
0C
Detects the presence of Keyboard in KBC port.
0E
Testing and initialization of different Input Devices. Also, update the
Kernel Variables.
Traps the INT09h vector, so that the POST INT09h handler gets control for IRQ1.
Uncompress all available language, BIOS logo, and Silent logo modules.
13
Early POST initialization of chipset registers.
20
Relocate System Management Interrupt vector for all CPU in the system.
24
Uncompress and initialize any platform specific BIOS modules. GPNV is
2A
Initializes different devices through DIM.
2C
Initializes different devices. Detects and initializes the video adapter installed in the
system that had optional ROMs.
2E
Initializes all the output devices.
31
Allocate memory for ADM module and uncompress it. Give control to ADM module
for initialization. Initialize language and font modules for ADM. Activate ADM
module.
33
Initializes the silent boot module. Set the window for displaying text information.
37
Displaying sign-on message, CPU information, setup key message, and any
OEM specific information.
38
Initializes different devices through DIM. USB controllers are initialized at this point.
Checkpoint
Description
39
Initializes DMAC-1 & DMAC-2.
3A
Initialize RTC date/time.
3B
Test for total memory installed in the system. Also, Check for DEL or ESC
keys to limit memory test. Display total memory in the system.
3C
Mid POST initialization of chipset registers.
40
Detect different devices (Parallel ports, serial ports, and coprocessor in CPU, …
etc.) successfully installed in the system and update the BDA, EBDA…etc.
52
Updates CMOS memory size from memory found in memory test. Allocates
memory for Extended BIOS Data Area from base memory. Programming the
memory hole or any kind of implementation that needs an adjustment in system
RAM size if needed.
60
Initializes NUM-LOCK status and programs the KBD typematic rate.
75
Initialize Int-13 and prepare for IPL detection.
78
Initializes IPL devices controlled by BIOS and option ROMs.
7C
Generate and write contents of ESCD in NVRam.
84
Log errors encountered during POST.
85
87
8C
8D
8E
Display errors to the user and gets the user response for error.
Execute BIOS setup if needed / requested. Check boot password if
installed.
Late POST initialization of chipset registers.
Build ACPI tables (if ACPI is supported)
Program the peripheral parameters. Enable/Disable NMI as selected
90
Initialize system management interrupt by invoking all handlers.
Please note this checkpoint comes right after checkpoint 20h
A1
Clean-up work needed before booting to OS.
69
Checkpoint
70
Description
A2
Takes care of runtime image preparation for different BIOS modules. Fill the free
area in F000h segment with 0FFh. Initializes the Microsoft IRQ Routing Table.
Prepares the runtime language module. Disables the system configuration display if
needed.
A4
Initialize runtime language module. Display boot option popup menu.
A7
Displays the system configuration screen if enabled. Initialize the CPU’s before
boot, which includes the programming of the MTRR’s.
A9
Wait for user input at config display if needed.
AA
Uninstall POST INT1Ch vector and INT09h vector.
AB
Prepare BBS for Int 19 boot. Init MP tables.
AC
End of POST initialization of chipset registers. De-initializes the ADM module.
B1
Save system context for ACPI. Prepare CPU for OS boot including final
MTRR values.
00
Passes control to OS Loader (typically INT19h).
POST Error Messages List
If you cannot run the diagnostics program tests but did receive a POST error message, use “POST Error
Messages List” to diagnose system problems. If you did not receive any error message, look for a
description of your error symptoms in “Error Symptoms List” on page 66.
NOTE: When you have deemed it necessary to replace an FRU, and have done so, you must run a total
system check to ensure that no other activity has been affected by the change. This system
check can be done through the diagnostics program.
NOTE: Check all power supply voltages, switch, and jumper settings before you replace the main board.
Also check the power supply voltages if you have a “system no-power” condition.
If you are unable to correct the problem by using the “BIOS Messages List” table and “Error Symptoms
List” table, go to “Undetermined Problems”.
To diagnose a problem, first find the BIOS error messages in the left column. If directed to a check
procedure, replace the FRU indicated in the check procedure. If no check procedure is indicated, the first
Action/FRU listed in right column is the most likely cause.
BIOS Messages
Action/FRU
BIOS ROM
checksum error System halted
The checksum of the BIOS code in the BIOS chip is incorrect, indicating the BIOS
code may have become corrupt. Contact your system dealer to replace the BIOS.
CMOS Battery
Failed
The CMOS battery is no longer functional. Contact your system dealer for a
replacement the BIOS.
CMOS Checksum
Error- defaults
loaded
Checksum of CMOS is incorrect, so the system loads the default equipment
configuration. A checksum error may indicate that CMOS has become corrupt. A
weak battery may have caused this error. Check the battery and replace if
necessary.
CPU at nnnn
Displays the running speed of CPU.
Display switch is set
incorrectly
The display switch on the motherboard can be set to either monochrome or color.
This message indicates the switch is set to a different setting than indicated
in Setup. Determine which setting is correct, and
then either turn off the system and change the jumper, or enter Setup and
change the Video selection.
The user may press Esc to skip the full memory test.
Press ESC to skip
memory test
HARD DISK
initializing - Please
wait
a moment
HARD
DISK
INSTALL FAILURE
Hard disk(s)
diagnosis fail
Some hard drives require extra time to initialize.
Cannot find or initialize the hard drive controller or the drive. Make sure the controller
is installed correctly. If no hard drives are installed, be sure the Hard Drive Selection
in Setup is set to NONE.
The system may run specific disk diagnostic
routines. This message appears if one or more hard disks return an error when the
diagnostics run.
71
BIOS Messages
72
Action/FRU
Keyboard Error Or
No Keyboard
Present
Cannot initialize the keyboard. Make sure the keyboard is attached correctly and no
keys are pressed during POST. To purposely configure the system without a
keyboard, set the error halt condition in Setup to HALT ON ALL, BUT KEYBOARD.
The BIOS then ignores the missing keyboard during POST.
Keyboard is locked
out - Unlock the key
This message usually indicates that one or more keys have been pressed during the
keyboard tests. Be sure no objects are resting on the keyboard.
Memory Test:
This message displays during a full memory test, counting down the memory
areas being tested.
Memory test fail
If POST detects an error during memory testing, additional information appears giving
specifics about the type and location of the memory error.
Override enabled Defaults loaded
If the system cannot boot using the current CMOS configuration, the BIOS can
override the current configuration with a set of BIOS defaults designed for the most
stable, minimal-performance system operations.
Press TAB to show
POST screen
System OEMs may replace the Phoenix Technologies Award BIOS POST display
with their own proprietary display. Including this message in the OEM display
permits the operator to switch between the OEM display and the default POST
display.
Primary master hard
disk fail
POST detects an error in the primary master IDE
hard drive.
Primary slave hard
disk fail
POST detects an error in the secondary master IDE
hard drive.
Secondary master
hard disk fail
POST detects an error in the primary slave IDE hard drive.
Secondary slave
hard disk fail
POST detects an error in the secondary slave IDE
hard drive.
Error Symptoms List
NOTE: To diagnose a problem, first find the error symptom in the left column. If directed to a check procedure,
replace the FRU indicated in the check procedure. If no check procedure is indicated, the first Action/ FRU listed
in right column is the most likely cause.
Error Symptom
Action/FRU
Processor / Processor Fan
NOTE: Normally, the processor fan should be operative, and the processor clock setting should be exactly
set to match its speed requirement before diagnosing any processor problems.
Processor fan does not run but power
supply fan runs.
1. Ensure the system is not in power saving mode. See
“Power Management” in chapter 2.
2. With the system power on, measure the voltage of processor
fan connector. Its reading should be +12Vdc. Its reading
should be +12Vdc. If the reading shows normal, but the fan
still does not work, then replace a good fan.
3. Main board.
Processor test failed.
1. Processor.
2. Main board.
Main board and Memory
NOTE: Ensure the memory modules are installed properly and the contact leads are clean before
diagnosing any system problems.
Memory test failed.
1. See "Memory"
2. Main board
Incorrect memory size shown or
repeated during POST.
1. Insert the memory modules in the DIMM sockets
properly, then reboot the system.
2. Memory module.
3. Main board.
System works but fails to enter power
saving mode when the Power
Management Mode is set to Enabled.
1. Enter BIOS Setup and load default settings.
In Windows Systems, check settings in Power
Management Property of Control Panel.
2. Reload software from Recovery CD.
Blinking cursor only; system does not
work.
1.
2.
3.
4.
Diskette/IDE drive connection/cables
Diskette/IDE disk drives
See “Undetermined Problems”.
Main board
Hard Disk Drive
NOTE: Ensure hard disk drive is configured correctly in BIOS Setup, cable/jumper are set correctly
before diagnosing any hard disk drive problems. (If only one drive is installed, please make sure
the drive is connected to master connector or the drive is set to master.)
Hard disk drive test failed.
1. Enter BIOS Setup and Load default settings.
2. Hard disk drive cable.
3. Hard disk drive.
4. Main board.
Hard disk drive cannot format
1. Enter BIOS Setup and Load default settings.
completely.
2. Hard disk drive cable.
3. Hard disk drive.
4. Main board.
Hard disk drive has write error.
1. Enter BIOS Setup and Load default settings.
2. Hard disk drive.
Hard disk drive LED fails to light, but
1. With the system power on, measure the voltage of hard disk
system operates normally.
LED connector.
2. Hard drive LED cable.
73
Error Symptom
Action/FRU
CD/DVD-ROM Drive
NOTE: Ensure CD/DVD-ROM drive is configured correctly in BIOS Setup, cable/jumper are set correctly
and its laser beam is clean before diagnosing any CD/DVD-ROM drive problems.
CD/DVD-ROM drive LED doesn't come
1. CD/DVD-ROM drive
on but works normally.
CD/DVD-ROM drive LED flashes for
more than 30 seconds before LED
shutting off.
Software asks to reinstall disc.
Software displays a reading CD/DVD
error.
CD/DVD-ROM drive cannot load or eject
when the system is turned on and its
eject button is pressed and held.
1. CD/DVD-ROM may have dirt or foreign material on it.
Check with a known good disc.
2. CD/DVD-ROM is not inserted properly.
3. CD/DVD-ROM is damaged.
1.
Disconnect all cables from CD/DVD-ROM drive except
power cable, then press eject button to try to unload the disk.
2. CD/DVD-ROM drive power.
3. CD/DVD-ROM drive
CD/DVD-ROM drive does not read and
there are no messages are displayed.
1. CD may have dirt or foreign material on it. Check with a
known good disc.
2. Ensure the CD/DVD-ROM driver is installed properly.
3. CD/DVD-ROM drive.
CD/DVD-ROM drive can play audio CD
but no sound output.
1. Ensure the headphone jack of the CD/DVD-ROM has an
output.
2. Turn up the sound volume.
3. Speaker power/connection/cable.
4. CD/DVD-ROM drive.
Real-Time Clock
1. Ensure the information in the Standard CMOS
Feature of BIOS Setup is set correctly.
2. RTC battery.
3. Main board
Real-time clock is inaccurate.
Audio
Audio software program invokes but no
sound comes from speakers.
1. Speaker power/connection/cable.
Modem ring cannot wake up system
from suspend mode.
1. For the External Modem, make sure Power on By Ring in
BIOS Setup or Power Management is set to Enabled. For the
PCI modem, make sure Wake up by PCI card is set to Enabled.
2. If PCI modem card is used, reinsert the modem card to
PCI slot firmly or replace the modem card.
3. In Win 98, ensure the telephone application is configured
correctly for your modem and set to receive messages and/or
fax.
Data/fax modem software program
invokes but cannot receive/send data/
fax
1. Ensure the modem card is installed properly.
Fax/voice modem software program
invokes but has no sound output. (Data
files are received normally; voice from
modem cannot be produced, but system
sound feature works normally.)
1. Ensure the modem voice-in cable from modem adapter card
to main board
Modem
74
Error Symptom
Action/FRU
Video and Monitor
Video memory test failed.
Video adapter failed.
1. Remove all non-factory-installed cards.
2. Load default settings (if screen is readable).
3. Main board
Display problem:
- Incorrect colors
No high intensity
Missing, broken, or incorrect characters
Blank monitor (dark)
Blank monitor (bright)
Distorted image
Unreadable monitor
Other monitor problems
Display changing colors.
1.
2.
3.
4.
Display problem not listed above
(including blank or illegible monitor).
Monitor signal connection/cable.
Monitor
Video adapter card
Main board
1. Monitor signal connection/cable
2. Monitor
3. Main board
1. “Monitor"
2. Load default settings (if screen is readable).
3. Main board
Parallel/Serial Ports
Execute “Load BIOS Default Settings” in BIOS Setup to confirm ports presence before diagnosing any
parallel/serial ports problems.
Serial or parallel port loop-back test
failed.
1. Make sure that the LPT# or COM# you test is the same as the
setting in BIOS Setup.
2. Loop-back.
3. Main board.
Printing failed.
1. Ensure the printer driver is properly installed. Refer to the
printer service manual.
2. Printer.
3. Printer cable.
4. Main board.
Printer problems.
1. Refer to the service manual for the printer.
Keyboard
Some or all keys on keyboard do not
work.
1. Keyboard
Power Supply
Pressing power switch does not turn off
system. (Only unplugging the power
cord from electrical outlet can turn off the
system.)
1. Ensure the Soft-off by PWR-BTTN. in BIOS Setup of Power
Management is not set to Instant-off.
2. Power switch cable assembly
Pressing power switch does not turn on
the system.
1. Ensure the power override switch (situated at the back of the
machine, just above the connector for the power cable) is not set
to OFF.
2. Power switch cable assembly.
75
Error Symptom
Executing software shutdown from
Windows98 Start menu does not turn off
the system. (Only pressing power switch
can turn off the system).
Action/FRU
1. Load default settings.
2. Reload software from Recovery CD.
No system power, or power supply fan is
not running.
1. Power Supply
2. Main board
Other Problems
Any other problems.
76
1. Undetermined Problems
Undetermined Problems
If an error message is present, go to “POST Error Messages List” on page 64. If you did not receive any
messages, if the symptom is listed in “or “Error Symptoms List” on page 66. If you still cannot solve the
problem, continue with this check:
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
Check the power supply voltages. If the voltages are correct continue with the following
steps:
Power off the system unit.
Perform the following checks, one by one, until you have isolated the problem FRU.
Load default settings in setup.
Check all main board jumper positions and switch settings.
Check all adapter card jumper positions.
Check all device jumper positions.
Check all cables and connectors for proper installation.
If the jumpers, switches and voltage settings are correct, remove or disconnect the following,
one at a time.
Non-Acer devices
l
External devices
l
Any adapter card (modem card, LAN card or video card, if installed)
l
CD/DVD-ROM drive
l
Hard disk drive
l
DIMM
l
Processor
l
Main board
Power on the system unit.
Repeat steps 2 through 5 until you find the failing device or adapter.
77
Chapter5
Jumper and Connector Information
Safety Precautions
l
l
l
l
l
Follow these safety precautions when installing the motherboard
Wear a grounding strap attached to a grounded device to avoid damage from static electricity
Discharge static electricity by touching the metal case of a safely grounded object before working on
the motherboard
Leave components in the static-proof bags they came in
Hold all circuit boards by the edges. Do not bend circuit boards
Choosing a Computer Case
There are many types of computer cases on the market. The motherboard complies with the specifications for the
Micro ATX system case. Firstly, some features on the motherboard are implemented by cabling connectors on the
motherboard to indicators and switches on the system case. Make sure that your case supports all the features
required. Secondly, this motherboard supports one or two floppy diskette drives and two enhanced IDE drives.
Make sure that your case has sufficient power and space for all drives that you intend to install.
Most cases have a choice of I/O templates in the rear panel. Make sure that the I/O template in the case matches
the I/O ports installed on the rear edge of the motherboard.
This motherboard carries an Micro ATX form factor of 244 X 244 mm. Choose a case that accommodates this
form factor.
Installing the Motherboard in a Case
Refer to the following illustration and instructions for installing the motherboard in a case.
Most system cases have mounting brackets installed in the case, which correspond the holes in the motherboard.
Place the motherboard over the mounting brackets and secure the motherboard onto the mounting brackets with
screws.
Ensure that your case has an I/O template that supports the I/O ports and expansion slots on your motherboard.
78
Checking Jumper Settings
This section explains how to set jumpers for correct configuration of the motherboard.
Do not over-tighten the screws as this can stress the motherboard.
Setting Jumpers
Use the motherboard jumpers to set system configuration options. Jumpers with more than one pin are
numbered. When setting the jumpers, ensure that the jumper caps are placed on the correct pins.
The illustrations show a 2-pin jumper. When the
jumper cap is placed on both pins, the jumper is
SHORT. If you remove the jumper cap, or place
the jumper cap on just one pin, the jumper is OPEN.
SHORT
OPEN
This illustration shows a 3-pin jumper. Pins 1
and 2 are SHORT
79
Checking Jumper Settings
The following illustration shows the location of the motherboard jumpers. Pin 1 is labeled.
Jumper Settings
Jumper
Type
Description
CLR_CMOS
3-pin
CLEAR CMOS
Setting (Default)
1-2: NORMAL.
2-3: CLEAR
Before clearing the CMOS, make sure
to turn the system off
ME_DISABLE
3-pin
MEDISABLE
1-2: NORMAL.
2-3: CLEAR
IIIustration
1
CLR_COMS
1
ME_DISABLE
80
Connecting Case Components
After you have installed the motherboard into a case, you can begin connecting the motherboard components.
Refer to the following:
1 Connect the CPU cooling fan cable to CPU_FAN.
2 Connect the standard power supply connector to ATX1
3 Connect the auxiliary case power supply connector to ATX_12V.
4 Connect the case switches and indicator LEDs to the LEDH1.
5 Connect the system cooling fan connector to SYS_FAN.
Connecting 24-pin power cable
Users please note that when installing 24pin power cable, the latche of power cable
falls on the left side of the ATX_POWER1connector
latch, just as the picture shows.
24-pin power cable
81
CPU_FAN: Cooling Fan Power Connectors
Pin
1
2
3
4
Signal Name
GND
+12V
Sense
PWM
Function
System Ground
Power +12V
Sensor
CPU FAN control
SYS_FAN: Cooling Fan Power Connector
Pin
1
2
3
4
Signal Name
GND
+12V
Sense
PWM
Function
System Ground
Power +12V
Sensor
CPU FAN control
ATX1:ATX 24-pin Power Connector
Pin
1
2
3
4
5
6
7
8
9
10
11
12
Signal Name
+3.3V
+3.3V
Ground
+5V
Ground
+5V
Ground
PWRGD
+5VSB
+12V
+12V
+3.3V
Pin
13
14
15
16
17
18
19
20
21
22
23
24
ATX_12V: ATX 12V Power Connector
Pin
1
2
3
4
82
Signal Name
Ground
Ground
+12V
+12V
Signal Name
+3.3V
-12V
COM
PS_ON
Ground
Ground
Ground
-5V
+5V
+5V
+5V
Ground
Front Panel Header
The front panel header (PANEL1) provides a standard set of switch and LED headers commonly found on
ATX or Micro ATX cases. Refer to the table below for information:
Pin
Signal Name
Function
Pin
Signal Name
Function
1
HD_LED_P
Hard disk LED(+)
2
FP PWR/SLP
*MSG LED(+)
3
HD_LED_N
Hard disk LED(-)
4
FP PWR/SLP
*MSG LED(-)
5
RST_SW_N
Reset Switch(-)
6
PWR_SW_P
Power Switch(+)
7
RST_SW_P
Reset Switch(+)
8
PWR_SW_N
Power Switch(-)
9
RSVD
Reserved
10
Key
No pin
Hard Drive Activity LED
Connecting pins 1 and 3 to a front panel mounted LED provides visual indication that data is being read from
or written to the hard drive. For the LED to function properly, an IDE drive should be connected to the onboard
IDE interface. The LED will also show activity for devices connected to the SCSI (hard drive activity LED)
connector.
Power/Sleep/Message waiting LED
Connecting pins 2 and 4 to a single or dual-color, front panel mounted LED provides power on/off, sleep, and
message waiting indication.
Reset Switch
Supporting the reset function requires connecting pin 5 and 7 to a momentary-contact switch that is normally
open. When the switch is closed, the board resets and runs POST.
Power Switch
Supporting the power on/off function requires connecting pins 6 and 8 to a momentary-contact switch that is
normally open. The switch should maintain contact for at least 50 ms to signal the power supply to switch on
or off. The time requirement is due to internal de-bounce circuitry. After receiving a power on/off signal, at
least two seconds elapses before the power supply recognizes another on/off signal.
83
Installing Hardware
Installing the Processor
Caution: When installing a CPU heatsink and cooling fan make sure that you DO NOT
scratch the motherboard or any of the surface-mount resistors with the clip of the
cooling fan.If the clip of the cooling fan scrapes across the motherboard, you may
cause serious damage to the motherboard or its components.
On most motherboards, there are small surface-mount resistors near the processor
socket, which may be damaged if the cooling fan is carelessly installed.
Avoid using cooling fans with sharp edges on the fan casing and the clips. Also,
install the cooling fan in a well-lit work area so that you can clearly see the
motherboard and processor socket.
Before installing the Processor
This motherboard automatically determines the CPU clock frequency and system bus frequency for the
processor. You may be able to change these settings by making changes to jumpers on the
motherboard, or changing the settings in the system Setup Utility. We strongly recommend that you do
not over-clock processors or other components to run faster than their rated speed.
Warning: Over-clocking components can adversely affect the reliability of the system and
introduce errors into your system. Over-clocking can permanently damage the
motherboard by generating excess heat in components that are run beyond the
rated limits.
This motherboard has an LGA1156 socket. When choosing a processor, consider the
performance requirements of the system. Performance is based on the processor
design, the clock speed and system bus frequency of the processor, and the quantity
of internal cache memory and external cache memory.
84
CPU Installation Procedure
The following illustration shows CPU installation components.
A
Opening of the Load Plate Put your thumb on the tail of the load
plate and press the tail down Rotate the load plate to fully open
position.
B.
Disengaging of the Load Lever· Hold the hook of lever and pull it to the
left side to clear retention tab. Rotate the load lever to fully open
position.
C.
Removing the Cap· Be careful not to touch the contact at any time.
D.
Inserting the Package·Grasp the package. Ensure to grasp on
the edge of the substrate. Make sure pin 1 indicator is on your
bottom-left side. Aim at the socket and place the package
carefully into the socket by purely vertical motion.
E.
Closing the Load Plate·Rotate the load plate onto the package IHS
(Intergraded Heat Spreader).· Engage the load lever while pressing
down lightly onto the load plate.·Secure the load lever with the hook
under retention tab.
F.
Fasten the cooling fan supporting base onto the CPU socket on the motherboard.
G.
Make sure the CPU fan is plugged to the CPU fan connector. Please refer to the
CPU cooling fan user’s manual for more detail installation procedure.
1. To achieve better airflow rates and heat dissipation, we suggest that
you use a high quality fan with 3800 rpm at least. CPU fan and
heatsink installation procedures may vary with the type of CPU fan/
heatsink supplied. The form and size of fan/heatsink may also vary.
2. DO NOT remove the CPU cap from the socket before installing a CPU.
3. Return Material Authorization (RMA) requests will be accepted
only if the motherboard comes with the cap on the LGA1155 socket.
85
Installing Memory Modules
This motherboard accommodates two memory modules. It can support four 240-pin DR3 1066/1333. The
total memory capacity is 16 GB.
DDR3 SDRAM memory module table
Memory
Memory Bus
DDR3 1066
533 MHz
DDR3 1333
667 MHz
Do not remove any memory module from its antistatic packaging until you are ready to install
it on the motherboard. Handle the modules only by their edges. Do not touch the
components or metal parts. Always wear a grounding strap when you handle the modules.
Installation Procedure
Refer to the following to install the memory modules.
1.
2.
3.
4.
5.
6.
86
This motherboard supports unbuffered DDR3 SDRAM only.
Push the latches on each side of the DIMM slot down.
Align the memory module with the slot. The DIMM slots are keyed with
notches and the DIMMs are keyed with cutouts so that they can only be
installed correctly.
Check that the cutouts on the DIMM module edge connector match the
notches in the DIMM slot.
Install the DIMM module into the slot and press it firmly down until it seats
correctly. The slot latches are levered upwards and latch on to the edges of
the DIMM.
Install any remaining DIMM modules.
Installing Serial ATA Hard Drives
To install the Serial ATA (SATA) hard drives, use the SATA cable that supports the Serial ATA protocol. This
SATA cable comes with an SATA power cable. You can connect either end of the SATA cable to the SATA hard
drive or the connector on the motherboard.
SATA cable (optional)
SATA power cable (optional)
Refer to the illustration below for proper installation:
1.
2.
3.
Attach either cable end to the connector on the motherboard.
Attach the other cable end to the SATA hard drive.
Attach the SATA power cable to the SATA hard drive and connect the other
end to the power supply.
This motherboard does not support the “Hot-Plug” function.
87
Installing Add-on Cards
The slots on this motherboard are designed to hold expansion cards and connect them to the system bus.
Expansion slots are a means of adding or enhancing the motherboard’s features and capabilities. With these
efficient facilities, you can increase the motherboard’s capabilities by adding hardware that performs tasks
that are not part of the basic system.
PCIE16X Slot
The PCI Express x16 slot is used to install an external PCI Express graphics card
that is fully compliant to the PCI Express Base Specification revision 2.0
PCIE1X1~3 Slot
The PCI Express x1 slot is fully compliant to the PCI Express Base Specification
revision 2.0 as well.
Before installing an add-on card, check the documentation for the card carefully. If the card
is not Plug and Play, you may have to manually configure the card before installation.
88
Follow these instructions to install an add-on card:
1.
2.
3.
Remove a blanking plate from the system case corresponding to the slot you are going to
use.
Install the edge connector of the add-on card into the expansion slot. Ensure that the edge
connector is correctly seated in the slot.
Secure the metal bracket of the card to the system case with a screw.
1.For some add-on cards, for example graphics adapters and network adapters,
you have to install drivers and software before you can begin using the add-on
card.
2. The onboard PCI interface does not support 64-bit SCSI cards.
89
Connecting Optional Devices
Refer to the following for information on connecting the motherboard’s optional devices:
F_AUDIO1: Front Panel Audio header
This header allows the user to install auxiliary front-oriented microphone and line-out ports
for easier access.
Pin
1
3
5
7
9
90
Signal Name
PORT 1L
PORT 1R
PORT 2R
SENSE_SEND
PORT 2L
Pin
2
4
6
8
10
Signal Name
AUD_GND
PRESENCE#
SENSE1_RETURN
KEY
SENSE2_RETURN
SATA 1~6: Serial ATA connectors
These connectors are used to support the new Serial ATA devices for the highest date transfer rates (3 Gb/s ),
simpler disk drive cabling and easier PC assembly. It eliminates limitations of the current Parallel ATA
interface. But maintains register compatibility and software compatibility with Parallel ATA.
Pin
1
3
5
7
Signal Name
Ground
TXRXGround
Pin
2
4
6
-
Signal Name
TX+
Ground
RX+
-
SPDIF_OUT1: SPDIF out header(Option)
This is an optional header that provides an S/PDIF (Sony/Philips Digital Interface) output to digital multimedia
device through optical fiber or coaxial connector.
Pin
1
2
3
4
Signal Name
+5VA
Key
SPDIF
GND
Function
5V analog Power
No pin
SPDIF digital output
Ground
F_USB1~4: Front Panel USB headers
The motherboard has four USB ports installed on the rear edge I/O port array. Additionally, some computer
cases have USB ports at the front of the case. If you have this kind of case, use auxiliary USB connector to
connect the front-mounted ports to the motherboard.
Pin
1
2
3
4
5
6
7
8
9
10
Signal Name
USBPWR
USBPWR
USB_FP_P0USB_FP_P1USB_FP_P0+
USB_FP_P1+
GND
GND
Key
USB_FP_OC0
Function
Front Panel USB Power
Front Panel USB Power
USB Port0 Negative Signal
USB Port1 Negative Signal
USB Port0 Positive Signal
USB Port1 Positive Signal
Ground
Ground
No pin
Overcurrent signal
Please make sure that the USB cable has the same pin assignment as indicated
above. A different pin assignment may cause damage or system hang-up.
91
Chapter6
FRU (Field Replaceable Unit) List
Exploded Diagram
Chassis_PB 30L w/ HDD carrier ME BOM
Description
Item
92
Item
Description
1
P5_30L_LFFT_SIDE_COVER
23
P5_30L_MB_STUD_6_32_H6_6
2
P5_30L_PCI_LOCK
24
SCREW_M632-6
3
PCI_SHIELDING
25
RIVET_32_UMBRELLA_HEAD
4
P5_30l_MAIN_CHASSIS
26
RIVET_32_FLAT_HEAD
5
P5_30L_CHASSIS_SUPPORT
27
FRONT-COVER-PB
6
P5_30L_MB_SUPPORT
28
HDD-CARRIER-GEAR
7
PB_RIGHT_SIDE_COVER
29
ODD_DOOR_TOP
8
TOP_USB_ASM
30
CD-AXES
9
TOP_USB_PCB
31
PACKARD_BELL_LOGO
10
POWER_PCB_HOLDER
32
ODD_BUTTON_TOP_LOCK
11
POWER_PCB
33
BEZEL-FRONT
12
FRONT_SWITCH_HOLDER
34
CD-DOOR-SPRING
13
FIO_M150_-02-001
35
LED_D5
14
P5_30L_USB_BRACKET
36
TOP-BEZEL-BASE
15
PB-NS_P5_MCR
37
TOP-LENS
16
LED-HOUSING_CLED_1J
38
TOP-BEZEL-BASE_PANEL
17
LED
39
TOP-BEZEL-COVER
18
Clip
40
TOP-BEZEL-FACE
19
P5_30L_ODD_CAGE
41
LIGHT-SWICH
20
P5_30L_HDD_CAGE
42
SPRING_ODD_EJECTION
21
P5_30L_HDD_SCREW_6_32_H9_7
43
POWER_BUTTON
22
CHASSIS FOOT
44
POWER_BUTTON_LENS
Description
Item
Item
Description
45
RAY_LED_5_1
67
HDD-CARRIER- SPRING-PIN
46
LIGHT_BASE
68
hdd-carrier-handle
47
ODD_BUTTON_TOP
69
HDD-CARRIER-LATCH
48
ODD_BUTTON_BOTTOM
70
SWITCH
49
SPRING-03
50
FRONT-LENS
51
HDD_LENS
52
BEZEL-FRONT-PANEL
53
CILUN-02
54
PG-07M
55
YAXIANG-COVER
56
REVOLVE-GAN
57
SPRING-03
58
P5_30L_HDD_CHRRINR_BKT_B
59
P5_30L_HDD_CHRRINR_BKT_A
60
P5_30L_HDD_CHRRINR_BKT_EMI
61
TATA
62
SCREW_M3
63
Hdd-carrier-latch
64
HDD-CARRIER-MAIN
65
HDD_CARRIER_EMI_BKT
66
HDD-CARRIER-AXIS-SPRING
93
94
Chassis_PB 30L w/o HDD carrier ME BOM
Description
Item
Item
Description
1
P5_30L_LFFT_SIDE_COVER
24
SCREW_M632-6
2
P5_30L_PCI_LOCK
25
RIVET_32_UMBRELLA_HEAD
3
PCI_SHIELDING
26
RIVET_32_FLAT_HEAD
4
P5_30l_MAIN_CHASSIS
27
FRONT-COVER-PB
5
P5_30L_CHASSIS_SUPPORT
28
ODD_DOOR_BOTTOM
6
P5_30L_MB_SUPPORT
29
ODD_DOOR_TOP
7
PB_RIGHT_SIDE_COVER
30
CD-AXES
8
TOP_USB_ASM
31
PACKARD_BELL_LOGO
9
TOP_USB_PCB
32
ODD_BUTTON_TOP_LOCK
10
POWER_PCB_HOLDER
33
BEZEL-FRONT
11
POWER_PCB
34
CD-DOOR-SPRING
12
FRONT_SWITCH_HOLDER
35
LED_D5
13
FIO_M150_-02-001
36
TOP-BEZEL-BASE
14
P5_30L_USB_BRACKET
37
TOP-LENS
15
PB-NS_P5_MCR
38
TOP-BEZEL-BASE_PANEL
16
LED-HOUSING_CLED_1J
39
TOP-BEZEL-COVER
17
LED
40
TOP-BEZEL-FACE
18
Clip
41
LIGHT-SWICH
19
P5_30L_ODD_CAGE
42
SPRING_ODD_EJECTION
20
P5_30L_HDD_CAGE
43
POWER_BUTTON
21
P5_30L_HDD_SCREW_6_32_H9_7
44
POWER_BUTTON_LENS
22
CHASSIS FOOT
45
RAY_LED_5_1
23
P5_30L_MB_STUD_6_32_H6_6
46
LIGHT_BASE
95
Description
Item
96
47
ODD_BUTTON_TOP
48
ODD_BUTTON_BOTTOM
49
SPRING-03
50
FRONT-LENS
51
HDD_LENS
52
BEZEL-FRONT-PANEL
53
SWITCH
Item
Description
97
FRU List
The FRU list will be updated later.
98