Regency Designer Spa USER MANUAL
Regency Designer Spa
USER MANUAL
1
CONTENTS
Important safety instructions ....................................................................................................... 3
Warnings .......................................................................................................................................... 3
Hypothermia .................................................................................................................................... 4
Information to assist you locating the spa ................................................................................. 4
Outdoor locations ............................................................................................................................. 4
Location considerations ................................................................................................................... 4
Spa base .......................................................................................................................................... 5
Water supply…. ............................................................................................................................... 5
Electrical safety ................................................................................................................................ 5
Electrical installation .................................................................................................................... 5
Electrical connection point location ...................................................................................................6
Warnings ...........................................................................................................................................
Important usage warnings – Non warranty faults ..............................................................................7
Water treatment ................................................................................................................................7
Filling your spa with water – avoiding air locks ...................................................................................7
Filters ............................................................................................................................................... 8
How to remove your spas filters ...................................................................................................8
Hardcover use ………........................................................................................................................8
Caring for Alloy Panels……………… ................................................................................................9
Empty spa warning ............................................................................................................................9
Using the drain – Draining the spa................................................................................................9
Turning jets on & off ……………………………………………………………….……………………......9
Waterfall control handle – Air control handles – Main diverter – Aromatherapy control handle........9
My spa is too hot in summer …………………………………………….….………….….…………..…..9
Operating your Regency Spa……………………………..……………………………………......11-39
Aqua Pulse Spas warranty..................................................................................................... 40-42
Regency Warranty card ................................................................................................................. 43
2
IMPORTANT SAFETY INSTRUCTIONS
Your physiological response to hot water is very subjective and depends on your age, health and medical
history. If you don’t know your tolerance to hot water or experience dizziness, headaches or nausea you
should exit the spa immediately and cool down.
WARNINGS
Children in and around the spa should be supervised at all times by a responsible adult.
1. Use caution when entering or exiting the spa, where practical install a safety grab bar or handrail
and set of stairs with non-slip tape on the stair treads (cease use of the stairs immediately if the
grip tape is not in tact). Turn off all the jets before entering or exiting the spa to improve visibility
while entering or exiting the spa. Remember that wet surfaces can be slippery.
2. Do not allow anyone to submerge their head under the water.
3. Do not use the spa unless all suction guards are installed to prevent body and hair entrapment.
Do not sit in front of or on top of the suction fittings or skimmer. This will obstruct proper
circulation of the water and may result in personal injury.
4. Never operate the spa pumps without having all suction and return lines open.
5. Always keep the hardcover installed and locked when the spa is not in use.
6. Never allow anyone to sit or stand on the hardcover.
7. People using medications and or having any adverse medical history should consult a physician
before using the spa.
8. People with infectious diseases should not use the spa.
9. Do not use the spa if you are under the influence of alcohol or drugs.
10. Do not consume alcohol or drugs while using the spa.
11. Pregnant women should consult a physician before using the spa.
12. As prolonged immersion in water temperatures in excess of 38°C (100°F) may damage your
health, we recommend measuring the water temperature with an accurate thermometer before
entering the spa. We also recommend establishing lower temperatures and shorter periods of
use for users who may be affected by hot water temperature.
13. In order to avoid the possibility of hyperthermia (heat stress) occurring it is recommended that
the average temperature of spa-pool water should not exceed 38°.
14. Do not use the spa immediately following strenuous exercise.
15. You must use a Licenced Electrical Contractor to connect the spa to power.
16. The power should be supplied through a residual current device (RCD) having a rated residual
operating current not exceeding 32mA.
17. If your power supply cable is damaged switch the spa off at the residual current device inside
your houses meter box, contact a Licenced Electrical Contractor to replace the cable.
18. Live parts and connections must be inaccessible to any person in the spa.
19. Earthed appliances must be permanently connected to fixed wiring.
20. Do not permit or use electric appliances (such as lighting, telephone, radios, televisions etc.)
within 2 meters of the spa, unless the appliance is rated at 12VDC or less.
21. Parts incorporating electrical components except remote control devices must be located or
fixed so that they cannot fall into the spa.
22. Test the GFCI (Ground Fault Circuit Interrupter) or residual current device (RCD) monthly.
23. If water is leaking from the spa stop using the spa and turn it off at the RCD in the meter box
until a qualified technician has resolved the problem.
24. Do not leave the spa empty for any period of time, this can cause terminal damage to the spa.
25. Post emergency phone numbers for Police, Fire Department and Ambulance at the nearest
phone.
26. Install a CPR Resuscitation chart within easy view of the spa.
27. Check with your local council to see if you require a building & fencing permit for your spa.
3
HYPERTHERMIA
Since your spa can be set to reach temperatures of 40°C (104°F) users should be aware that extended
submersion in water that exceeds normal body temperature can lead to hyperthermia. Hyperthermia occurs
when the internal temperature of the body reaches several degrees above the normal body temperature of
37°C (98.6°F). The symptoms of hyperthermia include drowsiness, lethargy and an increase in the internal
temperature of the body. The effects of hyperthermia include:
1.
2.
3.
4.
5.
6.
Unawareness of impending hazard
Failure to perceive heat
Failure to recognize the need to exit the spa
Physical inability to exit the spa
Foetal damage in pregnant woman
Unconsciousness resulting in the danger of drowning
If you feel any of the symptoms of hyperthermia safely exit the spa immediately. Please note that the use of
Alcohol, Drugs or Medication can significantly increase the risk of Hyperthermia.
INFORMATION TO ASSIST YOU LOCATING THE SPA
The following information will assist you in choosing the right location for your spa. When making your
decision always remember that spas can be enjoyed all year round, indoors or out regardless of the climate.
Many spa owners report that their favourite seasons are the cooler winter months while others enjoy using
their spa in the warmer summer months.
OUTDOOR LOCATIONS
For a variety of reasons outdoor locations are a far more popular choice, some of the reasons include:





Limited indoor space
Delivery complications due to door openings, stairwells etc.
Desire for an outdoor entertainment area
The spa is being installed adjacent to an existing or planned swimming pool
Concerns over splashing water inside the home.
For those who choose an outdoor location, spa operating temperatures can be adjusted to match the season.
In colder months many owners will operate their spa in the range of 36-38°C. During warmer months an
operating temperature of 26-28°C will provide a refreshing retreat.
LOCATION CONSIDERATIONS
Contact your local council to determine if a building permit is necessary and for information on applicable
bylaws (distance from property lines, buildings, fencing requirements etc.). If you are doing any
excavating contact Dial before You Dig on 1100 to ensure that there are no underground lines.
Locate the spa where possible within close distance of a door to the house, this will maximize potential winter
use. Ensure that your pumps, controls, drain-valve and thermal probe are easily accessible and protected.
If possible, locate the spa where you will enjoy some privacy. If this is not possible a partial privacy or wind
partition or proper placement of the optional cover lifter should provide adequate privacy.
Make sure your spa is positioned so that access to the equipment compartment and side panels will not
be blocked. Blocking access to any side panel on the spa will render the spa unserviceable.
4
SPA BASE
Your spa needs a good solid foundation supporting the whole base of the spa. The foundation on which
your spa sits must be able to support the weight of the spa the water in it and the weight of its users. If
the foundation is inadequate the spa may shift, this will cause stress to the shell which may lead to the
shell cracking. Damage caused by an inadequate or improper foundation is not covered under warranty.
It is the responsibility of the spa owner to provide a proper foundation for the spa. A spa containing both
water and people is extremely heavy, if you are installing the spa onto decking or any other elevated
structure you must consult a structural engineer to ensure that the structure will support the weight of the
spa. Ideally the spa should be installed onto a concrete base at least 4” thick with reinforcing steel inside
the slab. If you are installing your spa indoors ensure that your choice of flooring is impermeable to water.
Ensure that water drains away from the spa protecting the cabinet and electrical components from water
damage. Do not place any item underneath the spas base to level the spa this will cause stress to the
shell which may lead to the shell cracking. Damage caused by packing under the spas fibreglass base
is not covered under warranty.
WATER SUPPLY
Spas do not require a permanent water supply however there must be a water supply and hose within reach
in order to fill the spa. A hose is also used for emptying the spa via the bottom drain or by using a submersible
pump if the bottom drain is not accessible.
ELECTRICAL SAFETY
Do not place your spa within 3 metres of overhead power lines.
ELECTRICAL INSTALLATION
You will need a suitable electrical supply to run the spa.
The Regency Spa requires a 32Amp Power Connection. Your Licenced Electrical Contractor must hardwire
the spa straight to the meter box in your house.
ALL ELECTRICAL CONNECTIONS REQUIRE YOUR LICENCED ELECTRICAL CONTRACTOR TO
INSTALL THE APPROPRIATE SIZED RCD IN THE HOUSES METER BOX.
It is the responsibility of your Licenced Electrical Contractor to ensure the Residual Current Devise is installed
at the correct mA required by the law.
When appointing an electrician to prepare your spas electrics check that they are suitably qualified and
licenced to do so. Do not attempt to install the spas electrics yourself if you are not a fully Licenced Electrical
Contractor. The spa must be wired on its own fused circuit back to your household meter box. The spa should
not be sharing power supply with any other appliances.
If your spa is being hardwired, we recommend you install a Rotary Isolation Switch so that the spa can be
isolated from the power supply in an emergency or for service work. This is simply a rotary on/off switch but
should be sited more than 2 metres away from the spa so that users cannot be in the spa whilst operating
the switch.
5
3 Pin Plug Not Allowed
Rotary Isolation Switch
ELECTRICAL CONNECTION POINT LOCATION
If you have chosen to hardwire the spa your Licenced Electrical Contractor
will locate the electrical connection point here, remove the cabinet panel
directly underneath the spas touch pad.
To Remove the panel, pull lightly on the right hand corner
of the spa panel, once you feel the clip come away move
to the centre of the spa and do the same, then repeat to the left
hand side of the panel.
Now grab the panel from the centre and lift upwards which will
remove the panel from the spa.
To Re-Fit the panel, reverse the steps above.
6
IMPORTANT USAGE WARNINGS – NON WARRANTY FAULTS
Spas are extremely delicate products and require regular maintenance. Below we will list a number of
common causes of problems which are not covered under warranty. Should we ever need to visit you to
repair your spa you will be charged the full cost of a repair if we found that the cause was the result of
poor maintenance or customer negligence. Paying full attention to the issues below will help to reduce the
risk of damage to your spa.
WATER TREATMENT
One of the most crucial aspects of spa maintenance is water treatment. Improper water balance of
Lithium, Peroxide, pH, Alkalinity or Calcium will cause damage to the spa surface, pumps, jets, heaters,
headrests and fittings. If we find improper water balance in your spa, these parts will not be covered under
warranty.
Please note that your spas headrest and filter box face are sensitive to chemical exposure and will
discolour immediately if you over sanitize the water or allow them to float in the water, this will not be
covered under warranty. Do not clean the spas headrests or filter box face with the spas water only use
fresh tap water to clean the headrests and filter box faces. If you are sanitizing the spa on a once a week
program it is recommended to remove the spas headrest on the day you sanitize the spa and replace
them a day later to avoid over exposure to your sanitiser. Different chemical packs have different methods
of caring for the water. You will need to refer to the user guide that came which your chosen chemical
pack for exact details on how to treat your water. We recommend that you have the spa water tested
weekly at a Pool & Spa Store to gain accurate results of the water chemistry. Use the results to go home
and balance your spas water from the user guide supplied with your chemical pack. DO NOT FOLLOW
THE POOL OR SPA STORES RECCOMENDATIONS ON BALANCING THE WATER AS THEY WILL
NOT BE SUPPLING YOU WITH THE REQUIRED CHEMICAL LEVELS FOR YOUR SPA. Test history
should be kept as a reference as the test history will be required in the event of a warranty claim. It is a
requirement of the Warranty Terms to keep a printed monthly test result of the water chemistry from a
professional pool & spa store. Your warranty will be made void if you cannot show the results of monthly
water chemistry history printed from a recognisable professional Pool & Spa Store.
USE OF BROMINE TABLETS or BIGUANIDE WILL VOID YOUR SPAS WARRANTY.
FILLING YOUR SPA WITH WATER – AVOIDING AIR
LOCKS
The correct way to fill your spa with water is to remove the
spas filters and place your hose inside the filter box. Be
sure to remove the fitting off the hose to prevent it from
falling into the spas plumbing. Placing the hose inside the spas main seating area may cause a build-up of
air inside the plumbing creating an air lock. Air locks can cause damage to the spas pumps and heater.
Damaged caused by an air lock will not be covered under warranty. To avoid this problem ensure you fill
up the spa through the filter box. You can tell if you have an air lock by turning on the pumps, if no water
appears to circulate through the system it is very likely that you have an air lock. To resolve this problem,
loosen the unions at the side of the suction end of the pump until water begins to flow through.
Alternatively contact the store of purchase for advice on other ways to remove an air lock.
Note: Please ensure the drain fitting is closed before filling the spa, see instructions on page 9 for how to
use the drain fitting and page 8 for how to remove the spas filters.
7
FILTERS
Before you use the spa, please make sure the plastic wrap has been removed from the filters.
Poor filter conditions are one of the biggest causes of faults that are not covered under warranty. Poor filter
conditions allow particles to roam in the spas water. These tiny particles can cause damage to the spas
components. One of the first things our technician will check when visiting your spa is the condition of your
filters. If we find your filters are in poor condition your repair will not be covered under warranty.
We recommend that you soak your spas filters in filter cleaner every week. You should also replace your spas
filters every 12 months. It is advised to purchase a spare set of filters at the time of ordering your spa and
alternate between the two sets each week to make the cleaning process easier. Only soak the filters in the
recommended Filter Cleaner.
HOW TO REMOVE YOUR SPAS FILTERS
WARNING:
Remove the flat head screw in the filter box face and dispose of it. Do not reinstall
the screw.
1.
Lift the face plate off the filter box vertically until it separates away from the
filter box.
2.
spa.
3.
4.
Remove the leaf catcher by sliding it horizontally towards the centre of the
You will see the filters inside the filter box, to remove them turn the handle on the top of the filter anticlockwise until you can lift the filter out of the filter box.
To reinstall the filters, reverse these steps.
Do not overtighten the filters, they only need to be lightly screwed in. Overtightening the filters will break the
filter and is not covered under warranty.
HARDCOVER USE
Your spas hardcover must be on the spa when not is not in use. Leaving the cover off exposes your spa to the
elements which can cause damage to the spas acrylic and fittings, it also allows leaves, dust etc. to enter your
spa. Debris in the spa can cause blockages or damage to the equipment, if our technician finds items such as
leaves or dirt inside your spa your repair will not be covered under warranty.
8
CARING FOR ALLOY CABINETS
Do not use any chemicals to clean your alloy cabinet. The best way to clean your cabinet is to regularly wipe
it down with a micro fibre cloth and fresh water. Where possible try to keep the cabinet from being exposed to
the sun as this can cause colour fade in the cabinet and can also cause the cabinet to shrink if exposed to
extreme heat. Fading and shrinking of the cabinet are not covered under warranty.
EMPTY SPA WARNING
Your hardcover must always be on the spa when not in use, and the spa must always be filled with water. An
empty spa on a hot day will cause melting, crazing, discolouration and blistering in the spas acrylic and fittings.
This can happen within 10 minutes of the spa being emptied. Your warranty will be made void if you leave the
spa empty for any period of time.
USING THE DRAIN
When the drain fitting is pushed in, the drain is closed. When the drain fitting is pulled fully away from the
fibreglass base the drain is also closed, which allows you to install the supplied hose connection. When the
drain is pushed half way between both closed positions, it will open and start to drain the water.
DRAINING THE SPA
NOTE: When planning on draining the spa, make sure you refill and reinstall the
hardcover straight away, the spa must always be filled with water. An empty spa
on a hot day will cause melting, crazing, discolouration and blistering in the spas
acrylic and fittings. This can happen within 10 minutes of the spa being emptied.
Your warranty will be made void if you leave the spa empty for any period of time.
1.
Attach the supplied hose fitting.
2.
Connect your garden hose.
3.
Put the drain fitting half way between the two closed positions.
4.
When finished draining the spa push the drain fitting back in.
TURNING JETS ON & OFF
The larger jets in your spa can be turned on or off. Turning the jet face clockwise will turn the jet on which will
allow the water to flow through the jet. Turning the jet face anticlockwise will turn the jet off stopping the water
from flowing through the jet. The smaller jets in your spa can not be turned on and off, they will always remain
on.
WATERFALL CONTROL HANDLE
Your waterfall control handle is the small black handle nearest to your spas digital touch pad. To turn on your
waterfall turn the waterfall control handle clockwise and turn on any pump. To turn off the waterfall turn off all
pumps and turn the handle anticlockwise. This handle only needs to be lightly turned when controlling the
waterfall, turning this handle too far either way will cause it to break and will not be covered under warranty.
Keep the waterfall handle in the off position when your hardcover is on.
MY SPA IS TOO HOT IN SUMMER, THE TEMPERATURE OF THE WATER IS HIGHER THAN I HAVE SET
During summer there may be times when the spas water
exceeds the set temperature. This is not a fault in the spa it is simply the ambient air temperature causing
this. To combat this problem, you can use ice to cool down the water
9
BALBOA TOUCHPAD INDEX
Main Screen………………………………………..........................……………..................................12-13
Set Temperature………………….……………………………………………………………………………14
Spa Screen………………….……………………………………………………………………………........15
Common Button..……………..…………………………..………………...…………………………..…16-17
Setting Screen………………………………………………….……………………………………….….18-19
Fill it up!................................................................................................................................................20
Spa Behaviour………………………………………………….…………………………….………….…21-22
Adjusting Filtration………………….…………………………………………….……………………………24
Additional Setting………………….…………………….……………………………………………………..24
Auxiliary Panel(s)……………………….……………….……………………………………………….........24
Restricting Operation ……………………………………………………………………………………...25-26
Scenes …………..........................……………………………………………………………………………27
Additional Settings……………………......................................………………………………………..28-29
Information ………………….……………………………………………………………………………........30
Utilities………………………………….……………………………………………………………………….31
General Messages ………………...........................................……………….……………………………32
Heat-Related Messages……………………………………………………….……………………………...33
Sensor-Related Messages ………………..................................................................…………………..34
Miscellaneous Messages………......................…………………………………….……………………….34
System Related Messages…………………………………………………….....…………………………..35
Reminder Messages…………………………………............................................…………………..…...36
BP1500 TECH Sheet Reminder Messages………....………………………………………….…………..37
10
SpaTouch Menued Control Panel
Balboa Water Group BP Series Systems
User Interface and Programming Reference
The spaTouch™ menued panel is compatible with all BP systems that already support the TP800 and/or
the TP900. If this panel is used with a system that supports only the TP400 and/or TP600, many screens
will work correctly, but the spa screen will not display correctly and may not control all of your equipment.
11
The Main Screen
Spa Status
Important information about spa operation can be seen on the Main Screen.
Most features, including Set Temperature adjustment, can be accessed from this screen.
The actual water temperature and Set Temperature can be seen, and the Set Temperature can be adjusted
(see page 4).
Time-of-Day, Ozone and Filter status is available, along with other messages and alerts.
The selected Temperature Range is indicated in the upper right corner.
The Jets Icon in the center will spin if any pump is running and changes color when the
heater is on. A Lock icon is visible if the panel or settings are locked.
The Menu choices on the right can be selected and the screen will change to show more detailed controls
or programming
functions.
102°F
Set: 104°F
8:32 PM
Ozone
Filter 1
High Range
Spa
Scenes
Settings
Ready in Rest Mode
Heating
Note: After 30 minutes the display will automatically go into sleep mode, which turns the display off. This is normal
operation. Touch anywhere on the screen to wake the panel up.
12
The Main Screen
Navigation
Navigating the entire menu structure is done by touching the screen.
When a text item is shown in white on the main screen, it is selectable.
The menu selections on the right side of the screen can be selected. Select one of
these to enter a different screen with additional controls.
Most menu screens time out and revert to the main screen after 30 seconds of no activity.
102°F
Set: 104°F
8:32 PM
Ozone
Filter 1
High Range
Spa
Scenes
Settings
Ready in Rest Mode
Heating
The only item that can be changed on the left side of the Main Screen is the Set Temperature.
Touch either the set temperature line or the water temperature to go to the Set Temperature
screen. See next page.
Messages
At the bottom of the screen, messages may appear at various times. Some of these messages must be
dismissed by the user (see pages 22-26).
13
The Set Temperature Screen
Set Temperature
Set:
101°F
High Range
Set Temperature
Press Inc or Dec to modify the Set Temperature. The Set Temperature changes immediately. Press
Back to return to the Main Screen.
If you need to switch between high range and low range, you need to go to the Settings Screen.
Press-and-Hold
If the Up or Down button is pressed and held, the temperature will continue to change until the button
is released, or the Temperature Range limits are reached.
14
The Spa Screen
All Equipment Access
The Spa Screen shows all available equipment to control, as well as other features, like Invert. The display
shows icons that are related to the equipment installed on a particular spa model, so this screen may
change depending on the installation.
The icon buttons are used to select and control individual devices.
Some devices, like pumps, may have more than one ON state, so the icon will change to reflect the state
that the equipment is in. Below are some examples of 2-speed Pump indicators.
Jets Off
Jets Low Jets High
If the Spa has a Circ Pump, a Circ Pump Icon will appear to indicate its activity, but outside of Priming
Mode, the Circ Pump cannot be controlled directly.
NOTE: The icon for the pump that is associated with the heater (Circ or P1 Low) will have a red glow in the
center when the heater is running.
15
Common Buttons
Exiting Screens
When you see both of these buttons, whether they are labelled or not, they always mean Save
and Cancel. They appear on most editing screens once you have changed the value on that
screen.
Time of Day
10:
2 :05
00 PM
PM
12 HR
Time of Day
10:
2 :05
00 PM
PM
12 HR
If the screen times out due to no activity it will act like Cancel.
When you see only this button, whether it is labelled or not, it means Back or Exit. It appears on editing
screens before you have changed any value, as well as on all other screens.
Time of Day
12 : 00 PM
12 HR
Back
Time of Day
12 : 00 PM
12 HR
Back
16
Page Up/Down
If an Up or Down button is shown and pressed when in a Menu List, the list can be scrolled a page
at a time. The scroll bar on the right side of the screen indicates the relative position of the page.
Settings
Temp Range High
Heat Mode
Ready
Time of Day
Filter Cycles
Light Cycle
Invert Panel Normal
Lock
Values Increment/Decrement
If an Up or Down button is shown and pressed when on an editing page, and a value has been selected
(highlighted), the value can be incremented by pressing the up arrow or decremented by pressing the
down arrow.
Selected Value
Time of Day
10: 05 PM
12 HR
17
The Settings Screen
Programming, Etc.
The Settings Screen is where all programming and other spa behaviours are controlled.
This screen has several features that can be acted on directly. These features may include Temp Range,
Heat Mode, Hold, and Invert Panel. When one of these items is selected, it will toggle between two settings.
All other menu items (with an arrow pointing to the right) go to another level in the menu.
Settings
Temp Range High
Heat Mode
Ready
Time of Day
Filter Cycles
Light Cycle
Invert Panel Normal
Lock
Dual Temperature Ranges (High vs. Low)
This system incorporates two temperature range settings with independent set temperatures. The specific
range can be selected on the Settings screen and is visible on the Main Screen in the upper right corner
of the display.
These ranges can be used for various reasons, with a common use being a “ready to use” setting vs. a
“vacation” setting. Each range maintains its own set temperature as programmed by the user. This way,
when a range is chosen, the spa will heat to the set temperature associated with that range.
High Range can be set between 80°F and 104°F.
Low Range can be set between 50°F and 99°F.
More specific Temp Ranges may be determined by the Manufacturer.
Freeze Protection is active in either range.
Heat Mode – Ready vs. Rest
In order for the spa to heat, a pump needs to circulate water through the heater. The pump that performs
this function is known as the “heater pump.”
The heater pump can be either a 2-speed pump (Pump 1) or a circulation pump.
If the heater pump is a 2-Speed Pump 1, Ready Mode will circulate water every 1/2 hour, using Pump 1
Low, in order to maintain a constant water temperature, heat as needed, and refresh the temperature
display. This is known as “polling.” Rest Mode will only allow heating during programmed filter cycles. Since
polling does not occur, the temperature display may not show a current temperature until the heater pump
has been running for a minute or two.
When the heater pump has come on automatically (for example for heating) you can switch between low
speed and high speed but you cannot turn the heater pump off.
Circulation Mode (See Page 11, under Pumps, for other circulation modes)
If the spa is configured for 24HR circulation, the heater pump generally runs continuously. Since the heater
pump is always running, the spa will maintain set temperature and heat as needed in Ready Mode, without
polling.
In Rest Mode, the spa will only heat to set temperature during programmed filter times, even though the
water is being filtered constantly when in 24HR circulation mode.
18
Settings
Temp Range High
Heat Mode
Ready
Time of Day
Filter Cycles
Light Cycle
Invert Panel Normal
Lock
Ready-in-Rest Mode
Ready in Rest Mode appears in the display if the spa is in Rest Mode and the Jets 1 Button is pressed.
When the heater pump has come on automatically (for example for heating) you can switch between low
speed and high speed but you cannot turn the heater pump off. After 1 hour, the System will revert to Rest
Mode. This mode can also be reset by entering the Settings Menu and selecting the Heat Mode line.
19
Fill it up!
Preparation and Filling
Fill the spa to its correct operating level. Be sure to open all valves and jets in the plumbing system before
filling to allow as much air as possible to escape from the plumbing and the control system during the filling
process.
After turning the power on at the main power panel, the top-side panel will display a splash screen or startup screen.
Priming Mode – M019*
After the initial start-up sequence, the control will enter Priming Mode and display a Priming Mode screen.
Only pump icons appear on the priming mode screen. During the priming mode, the heater is disabled to
allow the priming process to be completed without the possibility of energizing the heater under low-flow
or no-flow conditions. Nothing comes on automatically, but the pump(s) can be energized by selecting the
“Jet” buttons. If the spa has a Circ Pump, it can be turned on and off by pressing the “Circ Pump” button
during Priming Mode.
Priming the Pumps
As soon as the Priming Mode screen appears on the panel,
select the “Jets 1” button once to start Pump 1 in low-speed
and then again to switch to high-speed. Also, select the other
pumps, to turn them on. The pumps should be running in highspeed to facilitate priming. If the pumps have not primed after
2 minutes, and water is not flowing from the jets in the spa, do
not allow the pumps to continue to run. Turn off the pumps
and repeat the process. Note: Turning the power off and back
on again will initiate a new pump priming session. Sometimes
momentarily turning the pump off and on will help it to prime.
Do not do this more than 5 times. If the pump(s) will not prime, shut off the power to the spa and call for
service.
Important: A pump should not be allowed to run without priming for more than 2 minutes. Under NO
circumstances should a pump be allowed to run without priming beyond the end of the 4-5 minute priming
mode. Doing so may cause damage to the pump and cause the system to energize the heater and go into
an overheat condition.
Exiting Priming Mode
The system will automatically enter the normal heating and filtering at the end of the priming mode, which
lasts 4-5 minutes.
You can manually exit Priming Mode by pressing the “Exit” button on the Priming Mode Screen. Note that
if you do not manually exit the priming mode as described above, the priming mode will be automatically
terminated after 4-5 minutes. Be sure that the pump(s) have been primed by this time.
Once the system has exited Priming Mode, the top-side panel will display the Main Screen, but the display
will not show the temperature yet, as shown below. This is because the system requires approximately 1
minute of water flowing through the heater to determine the water temperature and display it.
– – –°F
– – –°C
20
Spa Behaviour
Pumps
On the Spa Screen, select a “Jets” button once to turn the pump on or off, and to shift between low- and
high-speeds if equipped. If left running, the pump will turn off after a time-out period.
Non-Circ Systems
The low-speed of pump 1 runs when the blower or any other pump is on. If the spa is in Ready Mode (See
page 9), Pump 1 low may also activate for at least 1 minute every 30 minutes to detect the spa temperature
(polling) and then to heat to the set temperature if needed. When the low-speed turns on automatically, it
cannot be deactivated from the panel, however the high speed may be started.
Circulation Pump Modes
If the system is equipped with a circ pump, it will be configured to work in one of three different ways:
1, The circ pump operates continuously (24 hours) with the exception of turning off for 30 minutes at a time
when the water temperature reaches 3°F (1.5°C) above the set temperature (most likely to happen in very
hot climates).
2, The circ pump stays on continuously, regardless of water temperature.
3, A programmable circ pump will come on when the system is checking temperature (polling), during filter
cycles, during freeze conditions, or when another pump is on.
The specific Circulation Mode that is used has been determined by the Manufacturer and cannot be
changed in the field. Other device options may be available, like Blower, Light, Mister, etc.
Filtration and Ozone
On non-circ systems, Pump 1 low and the ozone generator will run during filtration. On circ systems, the
ozone will generally run with the circ pump, but can be limited to filtration cycles. (On some circs systems,
Pump 1 low will run along with the circ Pump during filtration.)
The system is factory-programmed with one filter cycle that will run in the evening (assuming the timeof-day is properly set) when energy rates are often lower. The filter time and duration are programmable.
(See page 13) A second filter cycle can be enabled as needed.
At the start of each filter cycle, the water devices like blower, mister device (if these exist) and other pumps
will run briefly to purge the plumbing to maintain good water quality.
Freeze Protection
If the temperature sensors within the heater detect a low enough temperature, then the water devices
automatically activate to provide freeze protection. The water devices will run either continuously or
periodically depending on conditions.
In colder climates, an optional freeze sensor may be added to protect against freeze conditions that may
not be sensed by the standard sensors. Auxiliary freeze sensor protection acts similarly except with the
temperature thresholds determined by the switch. See your dealer for details.
Clean-up Cycle (optional)
When a pump or blower is turned on by a button press, a clean-up cycle begins 30 minutes after the pump
or blower is turned off or times out. The pump and the ozone generator will run for 30 minutes or more,
depending on the system. On some systems, you can change this setting. (See the Preferences section
on page 18)
Time-of-Day
Be sure to set the Time-of-Day
Setting the time-of-day is important for determining filtration times and other background features.
“Set Time” will appear on the display if no time-of-day is set in the memory.
On the Settings Screen, select the Time-of-Day line. On the Time-of-Day screen, simply select the
Hour, Minutes, and 12/24 Hour segments. Use the Up and Down Buttons to make changes.
21
Time of Day
12 : 00 PM
12 HR
Note:
This only applies to some systems:
If power is interrupted to the system, Time-of-Day will be maintained for several days.
22
Adjusting Filtration
Main Filtration
Using the same adjustment as Setting the Time, Filter Cycles are set using a start time and a duration.
Each setting can be adjusted in 15-minute increments. The panel calculates the end time and displays
it automatically.
Main Filtration
Using the same adjustment as Setting the Time, Filter Cycles are set using a start time and a duration.
Each setting can be adjusted in 15-minute increments. The panel calculates the end time and displays
it automatically.
Filter Cycle 2 - Optional Filtration
Filter Cycle 2 is OFF by default. This displays as “No”. When Filter Cycle 2 is ON it displays as “Yes”.
Press “Yes” or “No” to toggle Filter Cycle 2 ON or OFF. When Filter Cycle 2 is ON, it can be adjusted in
the same manner as Filter Cycle 1.
It is possible to overlap Filter Cycle 1 and Filter Cycle 2, which will shorten overall filtration by the overlap
amount.
Circulation Pump Modes
Some spas may be manufactured with Circ Pump settings that allow programming filtration cycle duration.
Some circ Modes are pre-programmed to operate 24 hours a day and are not programmable. Refer to the
spa manufacturer’s documentation for any Circ Mode details.
Purge Cycles
In order to maintain sanitary conditions, as well as protect against freezing, secondary water devices will
purge water from their respective plumbing by running briefly at the beginning of each filter cycle. (Some
systems will run a certain number of purge cycles per day, independent of the number of filter cycles per
day. In this case, the purge cycles may not coincide with the start of the filter cycle.)
If the Filter Cycle 1 duration is set for 24 hours, enabling Filter Cycle 2 will initiate a purge when Filter Cycle
2 is programmed to begin.
23
The Meaning of Filter Cycles
1. The heating pump always runs during the filter cycle*
2. In Rest Mode, heating only occurs during the filter cycle
3. Purges happen at the start of each filter cycle
* For example, if your spa is set up for 24/hour circulation except for
shutting off when the water temperature is 3˚F/1.3˚C above the set
temperature, that shut off does not occur during filter cycles.
Additional Settings
Light Cycle Option
If Light Cycle does not appear in the Settings Menu, the Light Timer feature is not enabled by the
manufacturer.
When available, the Light Timer is OFF by default.
The settings can be edited the same way that Filter Cycles are edited (see page 13).
Light Cycle
Enabled No
Starts at 12:00 AM
Runs 0 HR 0 Min
Ends at 12:00 AM
Invert Panel
Selecting Invert Panel will flip the display and the buttons so the panel can be easily operated from inside
or outside the hot tub.
Auxiliary Panel(s)
Specific Buttons for Specific Devices
If the spa has an Auxiliary Panel(s) installed, pressing buttons on that panel will activate the device
indicated for that button.
These dedicated buttons will operate just like the Spa Screen buttons (see page 5) and the equipment
will behave in the same manner with each button press.
24
Restricting Operation
The control can be restricted to prevent unwanted use or
temperature adjustments.
Locking the Panel prevents the controller from being used, but
all automatic functions are still active.
Locking the Settings allows Jets and other features to be
used, but the Set Temperature and other programmed
settings cannot be adjusted.
Settings Lock allows access to a reduced selection of menu
items.
These include Filter Cycles, Invert, Information and Fault Log.
They can be seen, but not changed or edited.
Lock
Settings
Panel
Off
Off
Settings Locked
102°F
Set: 104 °F
8:32 PM
Ozone
Filter 1
Ready in Rest Mode
Heating
Panel Locked
High Range
Spa
Scenes
Settings
102°F
Set: 104°F
8:32 PM
Ozone
Filter 1
High Range
Unlock
Ready in Rest Mode
Heating
25
Unlocking
Lock
Settings
Panel
Off
On
To unlock either Settings or Panel first select Settings
(if it says “On”) or Panel (if it says “On”), then press in
the middle of the screen for at least 5 seconds.
unlock
26
Scenes
What are Scenes?
Scenes are stored combinations of equipment states. For example, if you want to have Pump 1 at high
speed and Pump 2 at low speed and the Light ON, you could store that in a Scene and recall this
combination at any time.
Storing a Scene
Press a Scene number and hold until “Scene stored” appears at the bottom of the screen to save the
current equipment combination.
Scenes
Scene 1
Scene 2
Scene 3
Scene 4
Scene stored
Recalling a Scene
To recall a Scene simply press a Scene number.
Pressing any Scene line which has not yet been stored will simply turn off all spa devices.
Scenes
Scene 1
Scene 2
Scene 3
Scene 4
Scene stored
27
Additional Settings
Hold Mode - M037*
Hold Mode is used to disable the pumps during service functions like cleaning or replacing the filter. Hold Mode
will last for 1 hour unless the mode is exited manually. If spa service will require more than an hour, it may be
best to simply shut down power to the spa.
Drain Mode
Some spas have a special feature that allows Pump 1 to be employed when draining the
water. When available, this feature is a component of Hold Mode.
Utilities
The Utilities Menu contains the following:
A/B Temps
When this is set to On, the main screen will display sensor A and sensor B temperatures simultaneously.
Sensor A is at the opposite end of the heater from sensor B.
Demo Mode
Demo Mode is not always enabled, so it may not appear. This is designed to operate several devices in a
sequence in order to demonstrate the various features of a particular hot tub.
Fault Log
The Fault Log is a record of the last 24 faults that can be
reviewed by a service tech.
Use the Up and Down buttons to view each of the Faults.
When Priming Mode shows in the Fault Log,
it is not a fault.
Rather, it is used to keep track of spa restarts.
(Feature not available on CE rated systems.)
Your systems may have GFCI configured in one of three ways:
1. GFCI test is not enabled
2. Manual GFCI test is enabled but automatic GFCI test is not enabled
3. Both manual and automatic GFCI tests are enabled. The automatic test will happen within 7 days of the
spa be-ing installed and if successful will not repeat. (If the automatic test fails it will repeat after the spa
is restarted.) GFCI Test will not appear on the screen if it is not enabled. This screen allows the GFCI to
be tested manually from the panel and can be used to reset the automatic test feature. (See Page 20)
28
Additional Settings
Preferences
The Preferences Menu allows the user to change certain
parameters based on personal preference.
Temp Display
Change the temperature between Fahrenheit and
Celsius.
Preferences
Temp Display
Time Display
Reminders
Clean up
Dolphin
Colour
Language
°F
12 HR
On
0.5 HR
5
Blue
English
Time Display
Change the clock between 12 hr and 24 hr display.
Reminders
Turn the reminder messages (like “Clean Filter”) On or Off.
Clean-up
Clean-up Cycle Duration is not always enabled, so it may not appear. When it is available, set the length of
time Pump 1 will run after each use. 0-4 hours are available.
Dolphin Address (Applies to RF Dolphin only)
When set to 0, no addressing is used. Use this setting for a Dolphin II or Dolphin III which is factory set for
no address by default. When set between 1 and 7, the number is the address. (See the Dolphin manual for
details.)
Color
Selecting Color will cycle through 5 background colors available in the control.
Language
Change the language displayed on the panel.
29
Information
System Information
The System Information Menu displays various settings and
identification of the particular system. As each item in the
menu is selected, the detail for that item is displayed at the
bottom of the screen.
System Information
Software ID (SSID)
System Model
Current Setup
Configuration Signature
Heater Voltage
Heater Type
Software ID (SSID)
Displays the software ID number for the System.
Software ID (SSID):
M100_101 V0.6
System Model
Displays the Model Number of the System.
Current Setup
Displays the currently selected Configuration Setup Number.
Configuration Signature
Displays the checksum for the system configuration file.
Heater Voltage (Feature not used on CE rated systems.)
Displays the operating voltage configured for the heater.
Heater Wattage as Configured in Software (CE Systems Only.)
Displays a heater kilowatt rating as programmed into the control system software (1-3 or 3-6).
Heater Type
Displays a heater type ID number.
Dip Switch Settings
Displays a number that represents the DIP switch positions of S1 on the main circuit board.
Panel Version
Displays a number of the software in the topside control panel.
30
Utilities – GFCI Test Feature
The Ground Fault Circuit Interrupter (GFCI) or Residual
Current Detector (RCD) is an important safety device and is
required equipment on a hot tub installation.
(The GFCI Test Feature is not available on CE rated systems.)
GFCI Status - Passed
Test
Reset
Used for verifying a proper installation
Your spa may be equipped with a GFCI Protection feature.
If
your spa has this feature enabled by the manufacturer, the
GFCI Trip Test must occur to allow proper spa function.
On some systems:
Within 1 to 7 days after start up, the spa will trip the GFCI
to
test it. (The number of days is factory programmed.) The GFCI must be reset once it has tripped. After
passing the GFCI Trip
Test, any subsequent GFCI trips will indicate a ground fault or other unsafe condition and the power to the
spa must be shut off until a service person can correct the problem.
Forcing the GFCI Trip Test (North America Only)
The installer can cause the GFCI Trip Test to occur sooner by initiating it using the above menu.
The GFCI should trip within several seconds and the spa should shut down. If it does not, shut down the power
and manually verify that a GFCI breaker is installed and that the circuit and spa are wired correctly. Verify the
function of the GFCI with its own test button. Restore power to the spa and repeat the GFCI Trip Test.
Once the GFCI is tripped by the test, reset the GFCI and the spa will operate normally from that point. You can
verify a successful test by navigating to the above menu. “Passed” should appear after the Reset line is selected
on the GFCI screen.
Warning:
On those systems that automatically test the GFCI within 1 to 7 days after startup:
The end-user must be trained to expect this one-time test to occur.
The end-user must be trained how to properly reset the GFCI.
If freezing conditions exist, the GFCI or RCD should be reset immediately or spa damage could result.
CE Product:
CE registered systems do not have an RCD Test Feature due to the nature of the electrical service.
Some UL registered systems do not have the GFCI Test Feature activated.
The end-user must be trained how to properly test and reset the RCD.
31
General Messages
Most messages and alerts will appear at the bottom of the normally used screens.
Several alerts and messages may be displayed in a sequence.
– – –°F
– – –°C
Water Temperature is Unknown
After the pump has been running for 1 minute, the temperature will be displayed.
Possible freezing condition
A potential freeze condition has been detected, or the Aux Freeze Switch has closed. All water devices
are activated. In some cases, pumps may turn on and off and the heater may operate during Freeze
Protection. This is an operational message, not an error indication.
The water is too hot – M029*
The system has detected a spa water temp of 110°F (43.3°C) or more, and spa functions are disabled.
System will auto reset when the spa water temp is below 108°F (42.2°C). Check for extended pump
operation or high ambient temp.
The water level is too low
This message can only appear on a system that uses a water level sensor. It appears whenever the water level
gets too low (or the water level sensor is disconnected), and automatically disappears when the water level is
adequate. Pumps and the heater turn OFF when this message appears.
32
Heater-Related Messages
The water flow is low – M016**
There may not be enough water flow through the heater to carry the heat away from the heating element. Heater
start-up will begin again after about 1 min. See “Flow Related Checks” below.
The water flow has failed* – M017**
There is not enough water flow through the heater to carry the heat away from the heating element and the
heater has been disabled. See “Flow Related Checks” below. After the problem has been resolved, reset the
message*.
The heater may be dry* – M028**
Possible dry heater, or not enough water in the heater to start it. The spa is shut down for 15 min. Reset this
message* to reset the heater start-up. See “Flow Related Checks” below.
The heater is dry* – M027**
There is not enough water in the heater to start it. The spa is shut down. After the problem has been resolved,
you must reset the message* to restart heater start up. See “Flow Related Checks” below.
The heater is too hot* – M030**
One of the water temp sensors has detected 118°f (47.8°C) in the heater and the spa is shut down. You must
reset the message* when water is below 108°f (42.2°C). See “Flow Related Checks” below.
Flow-Related Checks
Check for low water level, suction flow restrictions, closed valves, trapped air, too many closed jets and pump
prime.
On some systems, even when spa is shut down by an error condition, some equipment may occasionally turn
on to continue monitoring temperature or if freeze protection is needed.
that
the
* Some messages can be reset from the panel. Messages
can be reset will appear with a “right arrow” at the end of
Clean the filter
message.
Press the message text to reset the message.
33
Sensor-Related Messages
Sensors are out of sync – M015**
The temperature sensors MAY be out of sync by 3°F. Call for Service if this message does not disappear within
a few minutes.
Sensors are out of sync -- Call for service* – M026**
The temperature sensors ARE out of sync. The fault above has been established for at least
1 hour. Call for Service.
Sensor A Fault, Senor B Fault – Sensor A: M031**, Sensor B: M032**
A temperature sensor or sensor circuit has failed. Call for Service.
Miscellaneous Messages
Communications error
The control panel is not receiving communication from the System. Call for Service.
Test software installed
The Control System is operating with test software. Call for Service.
°F or °C is replaced by °T
The Control System is in Test Mode. Call for Service.
34
System-Related Messages
Program memory failure* – M022**
At Power-Up, the system has failed the Program Checksum Test. This indicates a problem with the firmware
(operation program) and requires a service call.
The settings have been reset (Persistent Memory Error) * – M021**
Contact your dealer or service organization if this message appears on more than one power-up.
The clock has failed* – M020**
Contact your dealer or service organization.
Configuration error (Spa will not Start Up)
Contact your dealer or service organization.
The GFCI test failed (System Could Not Test the GFCI) – M036**
(North America Only) May indicate an unsafe installation. Contact your dealer or service organization.
A pump may be stuck on – M034**
Water may be overheated. POWER DOWN THE SPA. DO NOT ENTER THE WATER. Contact your dealer or
service organization.
Hot fault – M035**
A Pump Appears to have been Stuck ON when spa was last powered
POWER DOWN THE SPA. DO NOT ENTER THE WATER. Contact your dealer or service
organization.
35
Reminder Messages
General maintenance helps.
Reminder Messages can be suppressed by using the Preferences Menu. See Page 18.
Reminder Messages can be chosen individually by the Manufacturer. They may be disabled entirely,
or there may be a limited number of reminders on a specific model. The frequency of each reminder
(i.e. 7 days) can be specified by the Manufacturer.
Check the pH
May appear on a regular schedule, i.e. every 7 days.
Check pH with a test kit and adjust pH with the appropriate chemicals.
Check the sanitizer
May appear on a regular schedule, i.e. every 7 days.
Check sanitizer level and other water chemistry with a test kit and adjust with the appropriate chemicals.
Clean the filter
May appear on a regular schedule, i.e. every 30 days.
Clean the filter media as instructed by the manufacturer. See HOLD on page 17.
Test the GFCI (or RCD)
May appear on a regular schedule, i.e. every 30 days.
The GFCI or RCD is an important safety device and must be tested on a regular basis to verify its
reliability.
Every user should be trained to safely test the GFCI or RCD associated with the hot tub installation.
A GFCI or RCD will have a TEST and RESET button on it that allows a user to verify proper function.
Change the water
May appear on a regular schedule, i.e. every 90 days.
Change the water in the spa on regular basis to maintain proper chemical balance and sanitary
conditions.
Additional messages may appear on specific systems.
Reminder messages can be reset from the panel. Messages that
be reset will appear with a “right arrow” at the end of the
message. Press the message text to reset the message.
can
Clean the filter
36
BP1500 Tech Sheet Reminder Messages
Power Requirements (D):
Clean the cover240VAC, 60Hz, 40A, Class A GFCI-protected service (Circuit Breaker rating = 50A
max.)
May appear on a regular schedule, i.e. every 180 days.4 wires (Hot–Line 1, Hot–Line 2, Neutral,
Ground)
Vinyl covers should be cleaned and conditioned for maximum life.
Treat the wood
May appear on a regular schedule, i.e. every 180 days.
Wood skirting and furniture should be cleaned and conditioned per the manufacturer’s instructions for
maximum life.
Change the filter
May appear on a regular schedule, i.e. every 365 days.
Filters should be replaced occasionally to maintain proper spa function and sanitary conditions.
Change the UV
May appear on a regular schedule.
Change the UV as instructed by the manufacturer.
Check ozone
May appear on a regular schedule.
Check the ozone generator as instructed by the manufacturer.
Service check-up
May appear on a regular schedule.
Do a service check-up as instructed by the manufacturer.
Additional messages may appear on specific systems.
Reminder messages can be reset from the panel. Messages
can be reset will appear with a “right arrow” at the end of
message. Press the message text to reset the message.
that
the
Clean the filter
37
Warning! Qualified Technician Required for Service and Installation
38
Basic Installation and Configuration Guidelines
Use minimum 6AWG copper conductors only.
Torque field connections between 21 and 23 in lbs.
Readily accessible disconnecting means to be provided at time of installation.
Permanently connected power supply.
Connect only to a circuit protected by a Class A Ground Fault Circuit Interrupter (GFCI) or Residual Current
Device (RCD) mounted at least 5’ (1.52M) from the inside walls of the spa/hot tub and in line of sight from
the equipment compartment.
CSA enclosure: Type 2
Refer to Wiring Diagram inside the cover of the control enclosure.
Refer to Installation and Safety Instructions provided by the spa manufacturer.
Warning: People with infectious diseases should not use a spa or hot tub.
Warning: To avoid injury, exercise care when entering or exiting the spa or hot tub. Warning: Do not use a
spa or hot tub immediately following strenuous exercise.
Warning: Prolonged immersion in a spa or hot tub may be injurious to your health. Warning: Maintain water
chemistry in accordance with the Manufacturer’s instructions.
Warning: The equipment and controls shall be located not less than 1.5 meters horizontally from the spa or
hot tub.
Warning! GFCI or RCD Protection.
The Owner should test and reset the GFCI or RCD on a regular basis to verify its function.
Warning! Shock Hazard!
No User Serviceable Parts.
Do not attempt service of this control system. Contact your dealer or service organization for assistance.
Follow all owner’s manual power connection instructions. Installation must be performed by a licensed
electrician and all grounding connections must be properly installed.
•
CSA Compliance/Conformité
Caution:
Test the ground fault circuit interrupter before each use of the spa.
•
Read the instruction manual.
•
Adequate drainage must be provided if the equipment is to be installed in a pit.
•
For use only within an enclosure rated CSA Enclosure 3.
•
Connect only to a circuit protected by a Class A ground fault circuit interrupter or residual current device.
•
To ensure continued protection against shock hazard, use only identical replacement parts when servicing.
•
Install a suitably rated suction guard to match the maximum flow rate marked.
Warning:
•
Water temperature in excess of 38°C may be injurious to your health.
•
Disconnect the electrical power before servicing.
UNLESS YOU HAVE THE APPROPRIATE ELECTRICAL LICENCE DO NOT OPEN THE SPAS
COMPUTER BOX, PLEASE CONTACT THE STORE OF PURCHASE FOR DETAILS OF A LICENCED
QUALIFIED ELECTRICAL CONTRACTOR.
39
AQUA PULSE SPAS WARRANTY
Our spas are designed to last a lifetime. Our spas are individually built and are not simply rolled off a
conveyor belt. We take great pride in the quality of our spas, they go through a number of quality checks
before they reach you.
In the event that your spa has a defect please consult your store of purchase. It may be that you can take
simple steps to restore your spa to working order and if so we will give you instructions by telephone on
how to do this. If this is not possible and there is a defect in materials or workmanship, then for as long as
the defect is covered by this warranty we will send a replacement part to you. Whilst we endeavour to
keep spare parts in stock it is not possible to keep all. We may have to order the required part from our
manufacture before we can send it to you.
Most replacement parts can be fitted by you and we can provide advice on how to do this. If we plan to
send you a replacement part for you to fit, we reserve the right to ask you to return the original defective
part to us for examination prior to us sending you the replacement part. If the part is not defective because
of defects in materials or workmanship or is not covered by this warranty, we reserve the right to charge
you for the cost of the replacement part. It is the customer’s responsibility to pay for any freight charges
involved to receive or return parts being claimed under warranty.
The following warranties are offered by Micragel Pty Ltd Trading as Aqua Pulse Spas ABN 96 078 814
007. This warranty is offered subject to the conditions and exclusions as follows. The warranty is in
addition to any compulsory statutory warranties which may apply to this product.
40
Special Condition:
12 Months labour support, within 30kms of Aqua Pulse Spas at Unit 2/3333 Pacific Hwy Sacks Creek, for
warranty repairs is included from the original date of purchase on your receipt, non-warranty work will be
charged and payable to the attending technician. Travel time past 30kms will be charged at an hourly rate
to and from the site location of the spa.
Ten years on Spa Shell:
The spa shell is warranted against water loss due to defects in materials or workmanship for ten years
from the original date of purchase limited to the supply of parts only excluding labour.
Five years on Acrylic:
The Acrylic surface is warranted against water loss due to defects in materials or workmanship for five
years from the original date of purchase.
Your hard cover must always be on the spa when not in use, and the spa must always be filled with water.
Failure to do this can lead to melting, crazing and discoloration from exposure to the sun. This can occur
in as little as 10 minutes if your spa is left without water in it. Melting, crazing and discoloration is not
covered by this warranty.
Five years on Jet Faces:
The jet faces are warranted against defect in materials and workmanship for a period of five years. Jets
must be returned to your local Aqua Pulse Spas dealer for inspection and replacement is limited to the
supply of parts only.
Two years on Pump Motors:
The pump motors are warranted against defects in materials or workmanship for two years. Pump
Impellors, capacitors and seals are not covered under this warranty. Parts must be returned to your local
Aqua Pulse Spas dealer for inspection and replacement is limited to the supply of parts only excluding
labour.
One year on Control Box & Heater:
The control box & heater are warranted against defects in materials or workmanship. Heaters are not
covered under this warranty if the cause of failure is due to poor water chemistry. Parts must be returned
to your local Aqua Pulse Spas dealer for inspection and replacement is limited to the supply of parts only
excluding labour.
One year on plumbing:
The plumbing is warranted against defects in materials or workmanship for one year and is limited to the
supply of replacement parts only excluding labour. Tightening of barrel unions is not covered under this
warranty.
One year warranty on the following items:
Ozone unit, Air Blower, Synthetic Cabinet and Support frame. These items are warranted against defects
in material or workmanship for one year. Parts must be returned to your local Aqua Pulse Spa dealer for
inspection and replacement is limited to the supply of parts only excluding labour.
Other warranties:
DVD players, stereos and all entertainment equipment are warranted for one year and are limited to the
supply of replacement parts only excluding labour. Replaceable service items such as LED lights, lighting
looms, light switches, waterfalls, waterfall control handles, headrests, water diverters, air control handles,
aroma therapy fittings, hardcovers, fuses, bulbs, pressure switches, external drain fittings, pump seals,
pump impellors, pump capacitors, O rings, filter lids and filters are not covered unless faulty at time of
delivery and must be reported within seven days of the delivery to receive a warranty claim which is
limited to the supply of replacement parts only excluding labour.
41
Conditions and exclusions:
This warranty will be made void if any of the following occurs:
• Damages caused in delivery or collection to the spa.
• Failure to install the spa on a hard level surface.
• Subsidence in the ground around the spa.
• Incorrect water management or improper chemical use or the use of bromine or biguanide.
• Foreign materials or the build-up of solids in the water, plumbing and or pump(s).
• The filters or plumbing are dirty or blocked.
• The spa is heated above 40 degrees Celsius.
• Damage caused by over exposure to direct sun light.
• The spa shell has been exposed to the sun without water covering all the chair jets.
(You must fill your spa with water as soon as it is delivered or placed outside).
• The electrical wiring is connected by a non- Licenced Electrical Contractor.
(Electrical receipt may be required in the case of a warranty).
• Failure to provide a separate electrical circuit for the spa.
• Failure to connect the legally required Residual Current Devise for the power supply.
• The use of any extension leads.
• Electrical blow out voltage spikes or operation of the spa at 10 volts above or below 240 volts.
• The spa is misused, neglected or abused.
• Acts of god.
• If there is any unauthorised maintenance, alterations, modifications or repairs.
• Failure to follow the requirements and specifications of the manufacturer.
• The spa is moved from its original position by non-qualified spa removalists.
• The spa is used for commercial purposes.
• Failure to provide monthly water chemical test history results from a recognizable Pool & Spa Store.
Coverage of the warranty:
Aqua Pulse Spas offers this warranty to all new Aqua Pulse Spas purchased from an authorised dealer
throughout Australia. This warranty can-not be transferred or assigned and is only valid to the spa while it
is owned by the original purchaser.
For the warranty to be valid the warranty card must be completed by the original purchaser and
received by Aqua Pulse Spas within 14 Days of delivery.
After one year from the original date of purchase any claims relating to this warranty will be treated on a
prorata basis over the period covered by the relevant warranty section.
If the purchaser lives more than 30kms from Aqua Pulse Spas at Unit 2/3333 Pacific Hwy Slacks Creek,
there will be a charge for travel and transportation costs in the event of a warranty.
If the spa requires onsite repairs the purchaser must provide full access to the spa for warranty service.
The spa must have 700mm clearance on all sides for the attending technician to gain access. Failure to
have access will result in warranty work not being able to be completed. If the spa requires an off-site
repair or replacement all freight, electrical work, removal and replacement costs shall be paid by the
customer.
It is the sole discretion of Aqua Pulse Spas to choose to repair or replace a defective spa or parts. Where
Aqua Pulse Spas chooses to repair or replace a spa a substitute product of equal or greater value may be
used.
Limitations:
This warranty excludes any oral or implied undertakings. Aqua Pulse Spas or its agent will not be liable for
any incidental or consequential losses or injury including but not limited to, any building related costs.
Under no circumstances shall the liability to Aqua Pulse Spas be greater than the amount paid for the
product by the customer.
42
Regency Warranty Registration
Store of Purchase:
Date of Invoice:
Invoice Number:
Customer Name:
Customer Address:
Customer Phone Number:
Customer Email:
Date of Delivery or Collection:
Spa Serial Number:
I hereby agree to the terms and conditions of this warranty and understand the conditions,
exclusion and limitation.
Customer Signature:
Date:
Please post filled in form with photo copied original receipt to:
Aqua Pulse Spas
PO Box 358
Beaudesert QLD 4285
43
Was this manual useful for you? yes no
Thank you for your participation!

* Your assessment is very important for improving the work of artificial intelligence, which forms the content of this project

Download PDF

advertisement