phone guide - Northland Communications

phone guide - Northland Communications
PHONE GUIDE
Northland Home
Phone Services
User Guide
MOMENTUM. 3.16
1 (888) NORTHLAND • getnorthland.com
Important 911 Information
Access to 911 emergency services via our Home Phone service is very similar
to traditional 911 service access, but there are some important differences you
need to be aware of.
• If you move to a new location within our service area, you will need to contact
us to update your address. It may take a few days to activate and change
your 911 address, so please contact your local office prior to moving the
location of your telephone adapter. Our phone services, including 911
access, will not work outside of our service areas.
• Electrical or Broadband Outages can prevent access to 911 services.
Your phone service is relying on both your broadband connection and
electrical power. Your telephone adapter includes a battery backup which
can provide up to 8 hours of continued service after a power outage. If
there is an extended power outage or disruption to broadband connectivity,
you may be unable to access 911 services. Once power and broadband
connection are restored, your system will function properly again. Note that
many cordless telephones do not include a battery backup in their base and
will not function during a power outage. Please plan accordingly.
Important: Please refer to the 911 information in the Digital Phone Terms &
Conditions of Service Pamphlet available online at www.yournorthland.com/
legal for additional information regarding your 911 service.
Description of Northland’s 911-Type Service. You acknowledge and understand that neither Northland nor its third party service
providers shall have any responsibility to or liability for provision of the Phone Service and 911-type access if the device is
moved outside of your Physical Address. Additionally, even if you do not move your device, Northland cannot guarantee the
reliability of the 911-type dialing features offered with your Phone Service. When you dial 911 using your Northland approved
device and Phone Service, your call is generally routed from the Northland network to third party providers who route the
emergency call to the Public Safety Answering Point (PSAP) or local emergency service personnel associated with your telephone
number. Each PSAP serves a designated geographic area. When you sign up for Northland Phone Service, your telephone
number will correspond to your Physical Address. Your Physical Address, for purposes of your Phone Service, is the location
where you receive your Phone Service from Northland. Your Physical Address may or may not be the same as your billing
address where you may choose to receive your Northland bill. You acknowledge and understand that it is your responsibility
to provide Northland with the proper Physical Address. Northland and its third party provider(s) hereby disclaim any and all
liability and responsibility in the event that you provide an incorrect Physical Address to Northland. When you dial 911 from
a Northland device using Northland’s Phone Service, you acknowledge and understand that Northland and/or its underlying
service providers will endeavor to route your call to the general PSAP or local emergency service provider (which may not be
answered outside business hours) assigned to your telephone number. You acknowledge and understand that you may not be
routed to the same 911 dispatcher(s) who are specifically designated to receive incoming 911 calls using traditional 911 dialing.
Northland relies on third parties for the forwarding of information underlying such routing, and accordingly, Northland and its
third party provider(s) hereby disclaim any and all liability or responsibility in the event such information or routing is incorrect.
Neither Northland nor its underlying service providers nor their officers or employees may be held liable for any claim, damage
or loss, and you hereby waive any and all such claims or causes of action arising from or relating to Northland’s 911-type
dialing and services unless it is proven that the act or omission proximately causing the claim, damage or loss constitutes gross
negligence or intentional misconduct on the part of Northland or its underlying service providers. You agree to indemnify and
hold harmless Northland and its third party provider(s) from any claim or action arising out of misroutes of 911 calls, including
but not limited to your failure to follow correct dialing or use procedures for 911 calling or use of your Northland device or your
provision to Northland of incorrect information in connection therewith.
1.
Using the Account Portal System
1.
2.
3.
4. Open your web browser and point it to https://myphone.nctv.com
Your Username is your phone number
Your Password was sent to you in an email confirmation or provided by a CSR
Click Login
How to Change Your Password
You can use the Account Portal to configure all of your Digital Phone features. To
change your password, do the following:
1. Click on the Change Password tab. Your new password must be 6-12 nonblank
characters and contain at least one number.
2. Enter your old password, enter your new password, confirm your new
password, and click Submit.
A space is available for you to write your portal password and voicemail
pin on the back cover of this guide.
Making Calls
You can make calls by dialing the number on your phone, as you always have.
For calls within your area code, you may dial 7, 10 or 11 digits.
Example: 555-1212, 859-555-1212 or 1-859-555-1212
When dialing outside your area code, you may use 10 or 11 digits.
Example: 859-555-1212 or 1-859-555-1212
For international calls, you would dial just as you would with a standard analog
telephone. (International Access Code + Country Code + City Code + Number)
Example: 011 +39 (Italy) +81 (Naples) +Number
To receive a call, simply pick up your phone handset like you always have.
Features Overview
1. On the Home page of the Account Portal, you will see the Features
Configuration button where you can choose the features like Call Forward,
Simultaneous Ring, etc.
2. Below is a list of our top features:
Anonymous Call Rejection
Call Forward Always
Call Waiting
Do Not Disturb
Speed Dial
Three Way Calling
Voicemail Management
2.
The following pages contain instructions for configuring these listed features. Also
refer to the online Account Portal for support and information about additional
features and options. voicemails as an attachment to an email or simply receive
an email or text notification of a voicemail via email.
Anonymous Call Rejection (*77)
Use this feature to prevent or allow calls from callers who have blocked their
phone numbers from being identified. Blocked callers hear a message notifying
them that their calls are being rejected.
You can activate this service and configure it from your Account Portal.
Steps
Details
Turn Anonymous Call
Rejection on or off
Click “On” or “Off.” When on, Anonymous Call
Rejection prevents calls from callers who have
chosen to block the identification of their phone
numbers. These callers hear an automated
message that their call is being denied because of
the block. The default for this service is “Off.”
Save your changes
Click Apply to save your changes.
Call Forwarding Always (*72)
Use this feature to activate and edit the options for the Call Forwarding Always
(CFA) service. The Call Forwarding Always service allows you to redirect
your incoming phone calls to another number, such as a mobile phone or
administrative assistant. Variations of Call Forwarding include Call Forwarding
No Answer and Call Forwarding Busy. Unlike those services, Call Forwarding
Always redirects all of your calls, not just those received when you do not answer
or when you are talking on your phone.
From Your Voicemail
Call Forwarding Always can be activated and its options can be changed using
your voicemail. To do this dial * 72, followed by the phone number to which
you wish your calls to be redirected. Your calls remain forwarded until you dial
the deactivation code.
From Your Account Portal
Call Forwarding Always can also be activated or its options can be changed
using your Account Portal.
3.
Steps
Details
Turn Call Forwarding
Always on or off
Click “On” or “Off”. When on, Call Forwarding
Always forwards all your incoming calls to the
phone number you entered in the Calls Forward
to text box.
Confirm or enter the
phone number
If the phone number indicated is the number to
which you want all of your calls forwarded, no
action is necessary. You can enter feature access
codes * and speed codes in addition to phone
numbers and extensions. To edit or delete a phone
number, click and drag your mouse pointer over the
information in the text box. Press the DELETE key on
your keyboard to empty the text box of its contents
or simply begin typing to enter new information, the
new phone number in a valid format (no dashes,
parentheses, or spaces are necessary). To forward
to a long distance number, it must be preceded by
a “+” and a country code. If you type an invalid
phone number, you are prompted to retype it. This
is required information when the service is on.
Select whether to play
a ring reminder
The “Play Ring Reminder when a call is forwarded”
check box causes the service to play a short ring
burst at your home/office phone when a call is
forwarded. No ring reminder is played if this box
is not checked.
Save your changes
Click Apply to save your changes.
Call Waiting
Use this feature to turn the Call Waiting service on or off. This service allows
you to decide whether phone calls in progress can be interrupted by other calls.
NOTE: This service is not available with all access device types.
From Your Account Portal
Call Waiting can be activated or its options can be changed using your
Account Portal.
See table on following page for steps and details.
4.
Steps
Details
Turn Call Waiting
on or off
Click “On” or “Off”. When this service is on and you
receive a call while another call is already in progress,
you will hear a beep. You can put the first call on
hold to answer the incoming call. When this service is
turned off, the caller hears a busy tone. The default for
this service is “On”.
Save your changes
Click Apply to save your changes.
Do Not Disturb (*78) To Cancel (*79)
Use this feature to prevent your phone from ringing. Callers are sent to
Voicemail or another specified location, such as a number indicated by the
Call Forwarding Busy service.
From Your Voicemail
The Do Not Disturb service can be activated or options can be changed using
your voicemail. To do this, dial *78.
From Your Account Portal
Do Not Disturb can also be activated or its options can be changed using your
account portal.
5.
Steps
Details
Turn the service
on or off
Click “On” or “Off”. When on, Do Not Disturb prevents
your phone from ringing and callers are given busy
treatment (such as being sent to Voice Messaging, if
available, or forwarded to the specified number of the
Call Forwarding Busy service, if available). The default
for this service is “Off.”
Select whether
to play a ring
reminder
The “Play Ring Reminder when a call is blocked” check
box causes the service to play a short ring burst if
checked. No ring reminder is played if not checked.
A ring reminder is played if this service blocks a call
while this check box is checked. The ring reminder is a
short ringing burst, 500 milliseconds in duration.
Save your changes
Click Apply to save your changes.
Speed Dial (*74)
Use this feature to program numbers for Speed Dial. This service allows you to
associate single digit codes to frequently dialed or hard to remember phone
numbers. You can dial a speed dial code instead of the full number to place calls.
To use speed dial from your phone, dial the speed dial code number, then #.
For example, to call the number associated with Speed Dial Code 6, dial 6#.
From your phone, speed Dial can also be programmed by dialing *74. For example,
*74 3 859551212 programs Speed Dial Code 3 to dial 859-555-1212
From Your Account Portal
Steps
Details
Enter a phone
number
Type a complete phone number, including a country
code, if necessary for dialing on your system.
Enter a name
Type a name or description for the speed dial
code. This name does not affect the operation of
the speed dial code. It is just a convenience to
help you remember why the speed dial code was
programmed. If a speed dial code is programmed
using *74, then the “Name” text box is blank.
Save your changes
Click Apply to save your changes.
Three Way Call
Use this feature to create a Three Way Call. When this service is assigned, you
can place a three-way call using the flash-based services.
Steps
Details
While engaged on call
Press Flash hook on phone. The initial call is held.
Enter phone number
Enter complete phone number or extension of
third party. You can press # to signal the end of
the phone number or extension.
Press flash hook
When this third party is connected, press flash
hook again. All parties will then be connected in
three-way call.
6.
Press flash hook
To drop the third party, press the flash hook again.
Hang up
If either of the two parties hangs up, your call
with the remaining party is intact. If you hang
up, the other two parties remain connected.
How to Access Voicemail
Accessing the Voicemail System for the First Time
Access the voice messaging system:
1.
2.
3.
4.
5.
From your own phone, dial your phone number
The default pass code is 4227
Enter a new pass code at the voicemail prompt
Re-enter the same new pass code at the prompt
If your new pass code is accepted, you will hear “your password has been
changed successfully”
6. Press the # key
Once in the system, you will hear “Welcome to your Voice Messaging System. If
you are not calling from your home phone press the * key.”
Helpful Hint: To eliminate the need to dial your own phone number when accessing
your voicemail, please refer to the Speed Dial instructions on page 11. You can
set your own phone number as a speed dial code.
Accessing Voicemail System while at home or away
Access the voice messaging system:
From home
1. From your own phone, dial your phone number
2. Enter your pass code at the prompt
When away
1. From a different phone, dial your phone number
2. Press * to access your voicemail, once your recording picks up
3. Enter your pass code
Voicemail Main Menu
1.
2.
3.
4.
7.
To listen to your messages, press 1
To change your mailbox busy greeting, press 2
To change your mailbox no answer greeting, press 3
To compose and send a new message, press 5
5. To delete all messages, press 7
6. To go to the Voice Portal, press the * key
7. To repeat this menu, press the # key
While Listening to the Messages Menu
1.
2.
3.
4.
5.
6.
7.
To save this message, press the # key
To erase this message, press 7
To repeat this message, press 2
To go back to the previous message, press 4
To play the message envelope, press 5
To go to the next message, press 6
For additional options, press 9
8. To go back to the previous menu, press the # key
Voice Portal Menu
1.
2.
3.
4.
5.
6.
7.
To access your voicemail box, press 1
To record your name, press 3
To change your call forwarding options, press 4
To make a call, press 6
To change your pass code, press 8
To exit the Voice Portal, press 9
To repeat this menu, press the # key
Voicemail Management
Voicemail Management allows you to specify how to handle your voice
messages. You can retrieve voice messages by using your phone or you can
choose to send messages directly to your e-mail (not using the phone).
Steps
Details
Turn your Voice Messaging
service on or off
Click “On” or “Off”.
Indicate whether you want to
be notified by e-mail of new
messages
If a check mark appears in the “Notify
me by e-mail of the new voice message
at this address:” box, a short e-mail
message informing you about the new
caller and date/time of the message
is sent. In the text box, type the
e-mail address where you want these
notifications to be sent.
8.
Indicate how you want to use
the voice messaging service in
the “When a voice message
arrives...” section
If you want to retrieve voice messages
using your phone and your e-mail
account, select Use unified messaging.
When using unified messaging, you can
check the “Use Phone Message Waiting
Indicator” box. This option provides a
stuttered dial tone (and blinking light on
some phones) to inform you when you
have messages waiting.
If you always listen to your voice
messages using your e-mail account
and do not use the phone retrieval
option, select “Forward it to this e-mail
address:” and provide the e-mail
address where you want your voice
messages to be sent.
Indicate if you want a carbon
copy of your messages
If you want a carbon copy of your
messages to be sent to another e-mail
address, check the “E-mail a carbon
copy of the voice message to:” box and
provide the e-mail address where you
want the copy to be sent.
Indicate whether callers have
the option to transfer to another
number instead of leaving a voice
message
If a check mark appears in the “Transfer
on ‘0’ to Phone Number:” box, callers
can press 0 during your outgoing voice
message and be transferred to another
number, such as a mobile phone or Auto
Attendant. If a caller presses 0 while
recording a message, the recording
is aborted, no message is left and the
caller is transferred.
Save your changes
Click Apply to save your changes.
*Other Feature Access Codes
*72
*73
*90
*91
9.
Call
Call
Call
Call
Forwarding
Forwarding
Forwarding
Forwarding
Always Activation
Always Deactivation
Busy Activation
Busy Deactivation
*92
*93
*67
*65
*69
*70
*22
*66
Call Forwarding No Answer Activation
Call Forwarding No Answer Deactivation
Calling Line ID Delivery Blocking per Call
Calling Line ID Delivery per Call
Call Return
Cancel Call Waiting
Flash Call Hold
Last Number Redial
Frequently Asked Questions (FAQs)
What types of telephones work with your service?
Virtually any touch tone telephone can be used with Northland’s Digital Phone
service. Corded and cordless telephones both work well.
Can I use a fax machine with Northland’s service?
Though Northland customers have experienced high success in placing and
receiving fax transmissions, Northland has not yet certified support for fax
usage.
Can I use your service with my home alarm system or personal emergency
response services company?
You may connect your home alarm system to Northland’s system. Northland’s
voice service should work with most commonly available home alarm systems
that require a phone line for their proper operation. We recommend that you
consult with a qualified alarm system or personal emergency response device
technician before connecting your system to Northland’s voice service in order to
confirm compatibility.
How is dialing 911 using Home Phone different from dialing 911 on a
regular land line?
Northland routes your call to your local emergency response center over the
traditional 911 network determined by the physical address you supplied
when you activated your service. Please note that 911 service will not function
properly if you use your adapter anywhere except your primary service address.
If you are changing the location of your phone, please notify Northland or make
the changes via the myphone.nctv.com portal.
In the event traditional 911 methods are unavailable or fail, Northland sends
your 911 call to national emergency response center. Trained emergency
response agents will then route the call to local authorities.
Disclaimer: The content of this manual is subject to change without notice or should not be construed as a commitment by the
manufacturer, distributor, or service provider. This manual is furnished for informational use only and the manufacturer,
distributor, or service provider assumes no responsibility for any errors or inaccuracies that may appear herein.
10.
EMERGENCY SERVICES (911 CALLS)
You acknowledge and understand that the Northland Service does NOT support traditional 911 or Enhanced 911 (E911) access
to emergency services. You further acknowledge and understand that neither Northland nor its underlying third party providers
have any duty to offer emergency services or access to 911.
You agree and understand that Northland does not hold itself out as providing emergency 911 services as a replacement to the
traditional local wireline 911 services offered over the public switched telecommunications network and wireless 911 services in
your local service area. Northland’s limited 911-type service is available only on Northland devices and with Northland Services
as described herein. You acknowledge and understand that Northland’s 911-type dialing requires you to take affirmative steps to
activate and properly install the Northland device and to ensure that the information you provide to Northland is accurate, and
that Northland’s 911-type service is NOT the same as the 911 emergency services you may receive from traditional landline or
wireless service providers, that such 911-type dialing capabilities and that such 911-type dialing is different in many significant
ways (some, but not necessarily all, of which are described in the Service Agreement and Terms and Conditions of Services) from
traditional 911 service. You agree to inform any household residents, guests, employees and any other persons who may be
present at the physical location where you utilize the Phone Service of the non-availability of traditional 911 and E911 dialing
from your Northland Phone Service and device(s). You further agree to inform any household residents, guests, employees and
any other persons who may be present at the physical location where you utilize the Phone Service as to the differences and
limitations of Northland’s 911-type dialing service as compared with traditional 911 or E911 dialing that are set forth in this
manual.
Service Outage, Power Failure or Disruption. You acknowledge and understand that 911 dialing will not function in the event of
a power failure or disruption. Should there be an interruption in the power supply for any reason whatsoever, the Phone Service,
911 dialing and any other emergency and services connected to your Phone Service, including, but not limited to, home security
systems and Life Alert (the “Essential Services”), will not function unless and until power is fully restored. A power failure or
disruption may require you to reset or reconfigure the Northland device or other Northland equipment at your premises prior to
utilizing the Phone Service or 911 dialing.
Broadband Service/Internet Service Provider Outage or Termination/Suspension or Termination by Northland. You acknowledge
and understand that service outages or suspension or termination of service by your broadband provider or any other broadband
provider supplying the broadband service to which you connect your Northland device, and/or by Northland’s ISP or by
Northland will prevent ALL Phone Service, including 911 dialing and Essential Services. You further acknowledge and understand
that service outages due to suspension of your account as a result of billing issues, your breach of the terms and conditions of
Northland or your broadband provider, or for any other reason, will prevent ALL Phone Service, including 911 dialing and
Essential Services. You acknowledge and understand that if there is a service outage for ANY reason, such outage will prevent
ALL Phone Service, including 911 dialing and Essential Services. Such outages may occur for a variety of reasons, including, but
not limited to those reasons described elsewhere in the Service Agreement and Terms and Conditions of Services.
Limitation of Liability and Indemnification Regarding 911 Emergency Services. You acknowledge and understand that Northland’s
liability is limited for any phone service outage and/or inability to dial 911 from your line or to access emergency service
personnel and essential services, as set forth in the service agreement and terms and conditions of services. You agree to defend,
indemnify, and hold harmless northland, its officers, directors, employees, affiliates and agents and any other service provider
who furnishes services to you in connection with the service agreement and terms and conditions of services or the phone service,
from any and all claims, losses, damages, fines, penalties, costs and expenses (including, without limitation, attorney’s fees) by,
or on behalf of, you or any third party or user of your Northland phone service relating to the absence, failure or outage of the
phone service, including 911 dialing and/or inability of you or any third person or party or user of your Northland phone service
to be able to dial 911, to access emergency service personnel and essential services, to access the correct PSAP associated
with your telephone number or to correctly route an emergency call if you move your Northland device outside of your physical
address. You expressly acknowledge that, in the event of a power outage or other service-affecting scenario, neither Northland
nor any of its affiliates, subsidiaries, parent companies, agents, network service providers, partners or employees are liable for
the availability of 911 service from your northland device and neither northland nor any of its affiliates, subsidiaries, parent
companies, agents, network service providers, partners or employees are liable for the availability of the 911 service from your
Northland device and Northland phone service.
Use of TDD or TTY devices. Although current developments in IP technologies provide reliable transfer of voice and data over
broadband connections such as cable lines, the nature of the technologies may not be fully compatible with the existing 911
systems currently in place in your area of service. Additionally, VOIP 911 services may not be fully compatible with all types of
TDD or TTY devices for the hearing impaired and that where such devices are used to make calls, you agree and acknowledge
that neither Northland nor Northland’s third party providers hold themselves out as providing or enabling Northland to provide
emergency services compatible with any TDD/TTY devices. You further acknowledge that Northland has apprised you of any
and all risks associated with your use of Northland’s 911-type service and that Northland does NOT recommend that you use
the Northland 911 service as your sole and primary means of reaching a 911 operator in case of an emergency. You expressly
acknowledge that, in the event of a power outage or other service-affecting scenario, (A) neither Northland nor any of its affiliates,
subsidiaries, parent companies, agents, network service providers, partners or employees are liable for the availability of 911
service from your Northland device and (B) neither Northland nor any of its affiliates, subsidiaries, parent companies, agents,
network service providers, partners or employees are liable for the availability of the 911 service from you Northland device
and Northland Service.
Dialing Requires Activation. You are required to provide an accurate Physical Address and other information to Northland upon
purchasing the Northland Phone Service. You must properly connect the Northland device in order for the Northland Phone
Service to function properly. You acknowledge and understand that 911 dialing does not function unless you have successfully
configured and connected your Northland device and Phone Service and provided accurate and updated information. You
acknowledge and understand that you cannot dial 911 from this line unless and until you have confirmation that your Northland
device is operational.
Failure to Designate the Correct Physical Address When Activating 911 Dialing or Moving Your Device. Failure to provide your
current, updated and correct Physical Address and location of your Northland Equipment will result in any 911 call you make
being misrouted to the incorrect local emergency service provider. Northland’s Phone Service is intended to function from your
Physical Address which MUST correspond to the physical address where you receive your primary Northland cable service
and where your Northland device is physically located. If you have more than one Northland device at your Physical Address
and each device has a different number, you must make sure that the Physical Address corresponds to each number where your
Northland device is physically located. If you move your device to a location other than your primary Physical Address, you
may not be able to place emergency calls or your calls could be misrouted to the incorrect PSAP or incorrect emergency service
personnel.
Possibility of Network Congestion and/or Reduced Speed for Routing or Answering 911. Due to the technical constraints of
Northland’s 911-type dialing feature, you acknowledge and understand that there is a greater possibility of network congestion
and/or reduced speed in the routing of a 911 communication made utilizing your Northland device and Equipment as compared
to traditional 911 dialing over traditional public telephone networks. You acknowledge and understand that 911 dialing from
your Northland Equipment will be routed to the general telephone number for the local emergency service provider (which may
not be answered outside business hours), and will not be routed to the 911 dispatcher(s) who are specifically designated to
receive incoming 911 calls at such local provider’s facilities when such calls are routed using traditional 911 dialing.
Automated Number Identification. The PSAP or local emergency service dispatcher receiving your 911 calls may not be able
to capture and/or retain automatic number or location information. This means that the dispatcher may not know the phone
number or physical location of the person who is making the 911 call. Although Northland’s system is configured to send the
automated number identification information, there may be several telephone and Internet telephony companies other than
Northland that may be involved in routing your call to emergency personnel and PSAPs. The emergency response systems and the
PSAPs themselves must be able to receive the information and pass it along properly. Existing emergency response systems and
PSAPs may not always be technically capable of receiving and/or passing routing information properly. You acknowledge and
understand that PSAP and emergency personnel may or may not be able to identify your phone number in order to call you back
if the call is unable to be completed, is dropped or disconnected, or if you are unable to speak to tell them your phone number
and/or if the Phone Service is not operational for any reason, including without limitation those listed elsewhere in the manual.
Automated Location Identification. At this time in the technical development of Northland’s 911-type dialing, it is not always
possible to transmit identification of your Physical Address or the physical location of your Northland device if the device is
located at a location that is different than your Physical Address. If you dial 911 using Northland’s service, you must immediately
tell the dispatcher your location (or the location of the emergency, if different). You must also not disconnect the line, as the
dispatcher may not have a phone number to use to call you back and you may be required to redial the 911 call. If you are unable
to speak and describe your location accurately, the emergency dispatcher may not be able to locate you or dispatch emergency
personnel to the correct location. You acknowledge and understand that you or anyone using your Northland Phone Service
will need to state the nature of the emergency promptly and clearly, including your location. You acknowledge and understand
that PSAP and emergency personnel may not be able to find your location if the call is unable to be completed, is dropped or
disconnected, if you are unable to speak to tell them your location and/or if the Phone Service is not operational for any reason,
including without limitation those listed elsewhere in the manual.
Alternative 911 Arrangements. You acknowledge that Northland does not offer the Phone Services as the primary line for
emergency services. You should always have an alternative means of accessing emergency services such as 911 or E911.
Essential Services and Other Non-Voice Communications Equipment. By agreeing to Northland’s Service Agreement and Terms
and Conditions of Services, and if you are a subscriber of Northland’s Internet Service, you hereby waive any claim against
Northland and Northland’s third party providers in connection with your Northland Phone Service and device, for interference
with or disruption of Essential Services and any and all other communications or electronic equipment due to your Northland
Phone Service and device.
Local Number Portability. In the event you are not utilizing a new phone number for your Northland Phone Service, but rather
are transferring an existing phone number, you must sign Northland’s Letter of Authorization (the “LOA”), authorizing Northland
or its designated agent to work with your previous service provider to transfer your existing number. In addition to the terms and
conditions of the LOA, the terms and conditions of this paragraph shall also apply: (a) you agree and acknowledge that if you
set up your Northland device prior to the date that the number port becomes effective (“Port Effective Date”), you will be able
to make outgoing calls only over your Northland device. In such event, Northland strongly recommends that you keep another
phone at your Physical Address to receive incoming calls until the Port Effective Date, after which you will be able to both make
and receive calls using the Northland Phone Service; and (b) you agree and acknowledge that if your device is not yet activated
as of the Port Effective Date, your existing phone service for the number you are transferring will be disconnected and you will
have no service for that line. Therefore, to avoid an interruption in your phone service, it is extremely important that you properly
install your Northland device prior to, or on, the Port Effective Date. An estimate of the Port Effective Date will be provided to you
by Northland via mail, phone or email following your completion of the ordering process.
Northland Home Phone Service Information
My Home Phone Number: _______________________________________
My Portal Password Is: _________________________________________
My Voicemail Pin Is: ____________________________________________
My CPNI Number Is: ____________________________________________
Portal URL: http://myphone.nctv.com
After Hours Support (877) 212-9510
Important 911 Information
Access to 911 emergency services via our Home Phone service is very similar to traditional 911 service access, but there are some
important differences you need to be aware of.
• If you move to a new location within our service area, you will need to contact us to update your address. It may take a few
days to activate and change your 911 address, so please contact your local office prior to moving the location of your
telephone adapter. Our phone services, including 911 access, will not work outside of our service areas.
• Electrical or Broadband Outages can prevent access to 911 services.
Your phone service is relying on both your broadband connection and electrical power. Your telephone adapter includes a battery backup which can provide up to 8 hours of continued service after a power outage. If there is an extended power outage
or disruption to broadband connectivity, you may be unable to access 911 services. Once power and broadband connection are
restored, your system will function properly again. Note that many cordless telephones do not include a battery backup in their
base and will not function during a power outage. Please plan accordingly.
Important: Please refer to the 911 information in the Digital Phone Terms & Conditions of Service Pamphlet available online at
www.yournorthland.com/legal for additional information regarding your 911 service.
MOMENTUM. 3.16
1 (888) NORTHLAND • getnorthland.com
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