BlackBerry Enterprise Server Express for Microsoft Exchange

BlackBerry Enterprise Server Express for Microsoft Exchange

BlackBerry Enterprise Server

Express for Microsoft Exchange

Version: 5.0 | Service Pack: 3

System Requirements Reference Guide

Published: 2011-04-11

SWD-1575161-0411051422-001

Contents

1 Hardware requirements: BlackBerry Enterprise Server Express.......................................................................

2

2 System requirements........................................................................................................................................

4

System requirements: BlackBerry Enterprise Server Express...........................................................................

4

System requirements: BlackBerry Administration Service and BlackBerry Web Desktop Manager................

5

System requirements: BlackBerry Enterprise Server Express databases..........................................................

6

System requirements: BlackBerry Attachment Service....................................................................................

6

System requirements: BlackBerry MDS Connection Service............................................................................

7

System requirements: BlackBerry Router.........................................................................................................

8

System requirements for your organization's environment.............................................................................

8

System requirements: Computers for BlackBerry Web Desktop Manager and BlackBerry Administration

Service users.....................................................................................................................................................

8

System requirements: Messaging server..........................................................................................................

10

System requirements: Firewall.........................................................................................................................

10

Supported features and environments.............................................................................................................

10

Unsupported environments..............................................................................................................................

11

3 Provide feedback..............................................................................................................................................

13

4 Legal notice.......................................................................................................................................................

14

2

System Requirements Reference Guide

Hardware requirements: BlackBerry Enterprise Server Express

Hardware requirements: BlackBerry Enterprise

Server Express

1

The following are requirements for a BlackBerry® Enterprise Server Express and the BlackBerry Enterprise Server

Express components that you install on a single computer that uses Microsoft® Exchange. The requirements are for an environment that includes users that receive 100 to 200 email messages each day.

You can improve the performance and reliability of the BlackBerry Enterprise Server Express by installing components on multiple computers. If you install all BlackBerry Enterprise Server Express components on the same computer as the messaging server, it is a best practice to support up to 75 BlackBerry device users only on the BlackBerry Enterprise

Server Express. If you want to support more than 75 users on the BlackBerry Enterprise Server Express, it is a best practice to install the BlackBerry Enterprise Server Express components on computers that are separate from the computer that hosts the messaging server.

If your environment supports up to 1000 users, install the BlackBerry Configuration Database on a computer that is separate from the computer that hosts the BlackBerry Enterprise Server Express. If your BlackBerry Enterprise Server

Express environment supports up to 2000 users, install the BlackBerry Configuration Database and the BlackBerry

Administration Service on computers that are separate from the computer that hosts the BlackBerry Enterprise Server

Express.

Item

BlackBerry Enterprise Server

Express that supports up to 75 users on the same server as Microsoft

Exchange or Windows® Small

Business Server

BlackBerry Enterprise Server

Express that supports up to 200 users

BlackBerry Enterprise Server

Express that supports up to 500 users

Requirement

• Visit www.microsoft.com

to see the requirements for Microsoft

Exchange or Windows Small Business Server

• Add 1.5 GB memory to the memory requirements for Microsoft

Exchange or Windows Small Business Server

• 150 MB disk space for the BlackBerry Enterprise Server Express

• 400 MB disk space for the BlackBerry Administration Service

• Approximately 2 MB per user each day for log files (100 email messages per user)

• Single processor, 2.0 GHz Intel® Xeon® (two processors recommended)

• 2 GB of memory

• 64-bit operating system: Two 64 GB drives (minimum), RAID 1

• 32-bit operating system: Two 36 GB drives (minimum), RAID 1

• 150 MB disk space for the BlackBerry Enterprise Server Express

• 400 MB disk space for the BlackBerry Administration Service

• Approximately 2 MB per user each day for log files (100 email messages per user)

• Two processors, 2.0 GHz Intel Xeon

• 2 GB of memory

• 64-bit operating system: Two 64 GB drives (minimum), RAID 1

• 32-bit operating system: Two 36 GB drives (minimum), RAID 1

System Requirements Reference Guide

Hardware requirements: BlackBerry Enterprise Server Express

Item

BlackBerry Enterprise Server

Express that supports up to 1000 users

BlackBerry Enterprise Server

Express that supports up to 2000 users

Requirement

• 150 MB disk space for the BlackBerry Enterprise Server Express

• 400 MB disk space for the BlackBerry Administration Service

• Approximately 2 MB per user each day for log files (100 email messages per user)

• Two processors, 2.0 GHz Intel Xeon

• 3 GB of memory

• 64-bit operating system: Two 64 GB drives (minimum), RAID 1

• 32-bit operating system: Two 36 GB drives (minimum), RAID 1

• 150 MB disk space for the BlackBerry Enterprise Server Express

• 400 MB disk space for the BlackBerry Administration Service

• Approximately 2 MB per user each day for log files (100 email messages per user)

• Two processors, 2.8 GHz Intel Xeon or two processors, 1.86 GHz Intel

Xeon 5100 Series (Dual Core)

• 6 GB of memory

• 64-bit operating system: Two 64 GB drives (minimum), RAID 1 or four

64 GB drives (minimum), RAID 1+0

• 32-bit operating system: Two 36 GB drives (minimum), RAID 1 or four

36 GB drives (minimum), RAID 1+0

• 150 MB disk space for the BlackBerry Enterprise Server Express

• 400 MB disk space for the BlackBerry Administration Service

• Approximately 2 MB per user each day for log files (100 email messages per user)

3

4

System Requirements Reference Guide

System requirements

System requirements

2

System requirements: BlackBerry Enterprise Server Express

Item Requirement

operating system Any of the following operating systems:

• Windows Server® 2003 SP2 (32-bit or 64-bit)

• Windows Server 2003 R2 SP2 (32-bit or 64-bit)

• Windows Server 2008 SP2 (32-bit or 64-bit)

• Windows Server 2008 R2

• Windows® Small Business Server 2003

• Windows® Small Business Server 2008

• Windows® Small Business Server 2011 Standard

Microsoft® Exchange system tools Any of the following system tools:

• Microsoft® Exchange 2003 SP2 System Manager

• Microsoft® Exchange Server MAPI Client and CDO 1.2.1

To support Microsoft Exchange Server 2010, you must install version

6.5.8211.0 or later of the Microsoft Exchange Server MAPI Client and CDO

1.2.1.

For more information about the the versions of the Microsoft Exchange

Server MAPI client and CDO 1.2.1 that are supported by the BlackBerry

Enterprise Server Express, visit www.blackberry.com/go/compatibility to see the BlackBerry Enterprise Server Express compatibility matrix.

For more information about installing MAPI and CDO patches on your organization's BlackBerry® Enterprise Server Express, visit support.microsoft.com

to read article 917481 and visit www.blackberry.com/btsc to read article KB15779.

The same Microsoft Exchange organization that the messaging server uses Microsoft Exchange organization of the system tools for the messaging server

CDO library

Unicode support for calendars

To support the latest version of Microsoft Exchange Server in your organization's environment, the latest version of the CDO library that applies to the Microsoft Exchange Server version

To support Microsoft Exchange Server 2003, the following Microsoft hotfixes:

• 913643 on the messaging server

System Requirements Reference Guide

System requirements: BlackBerry Administration Service and BlackBerry Web Desktop Manager

Item

browser media player network proximity

File and Printer Sharing

Requirement

• 923537 on the computer that hosts the BlackBerry Enterprise Server

Express

Windows® Internet Explorer® 7.0 to 8.0 with language preferences configured to display encoded web pages

One of the following:

• if using Windows Server 2008, to support audio attachments, Windows

Media® Format SDK (for more information, visit support.microsoft.com

to read article 972098)

• if using Windows Server 2003, to support audio attachments, Windows

Media Player 9 or later

A high-speed, switched connection between the BlackBerry Enterprise

Server Express and messaging servers

If using Windows Server 2003, to permit the BlackBerry Controller to monitor BlackBerry Enterprise Server Express components, install File and

Printer Sharing.

For more information, see the documentation for Windows Server

System requirements: BlackBerry Administration Service and BlackBerry Web Desktop Manager

The following system requirements apply to the computer that you install the BlackBerry® Administration Service and BlackBerry® Web Desktop Manager on.

Item

operating system memory outgoing data connection

Requirement

Any of the following operating systems:

• Windows Server® 2003 SP2 (32-bit or 64-bit)

• Windows Server 2003 R2 SP2 (32-bit or 64-bit)

• Windows Server 2008 SP2 (32-bit or 64-bit)

• Windows Server 2008 R2

• Windows® Small Business Server 2003

• Windows® Small Business Server 2008

• Windows® Small Business Server 2011 Standard

• Microsoft hotfix 955839 installed on the computer that hosts the

BlackBerry Administration Service and BlackBerry Web Desktop

Manager

A minimum 1.2 GB of memory

For the BlackBerry Administration Service, an HTTPS connection using port number 3443

5

System Requirements Reference Guide

System requirements: BlackBerry Enterprise Server Express databases

6

System requirements: BlackBerry Enterprise Server Express databases

Item Requirement

database management system collation setting

Any of the following database management systems:

• Microsoft® SQL Server® 2005 SP3 (32-bit or 64-bit)

• Microsoft SQL Server 2005 Express Edition SP3

• Microsoft SQL Server 2008 SP1 (32-bit or 64-bit)

• Microsoft SQL Server 2008 SP2 (32-bit or 64-bit)

• Microsoft SQL Server 2008 Express Edition SP1 (32-bit or 64-bit)

• Microsoft SQL Server 2008 R2 (32-bit or 64-bit)

• Microsoft SQL Server 2008 R2 Express (32-bit or 64-bit)

To configure collation settings, the following conditions:

• database server collation configured to default case-insensitive

• BlackBerry® Configuration Database collation configured to default case-insensitive

• collation must be the same for the Microsoft SQL Server instance and the database server that hosts the BlackBerry database notification system (BlackBerry Configuration Database)

• default collations are suggested though non-default collations are supported (for more information, visit www.blackberry.com/btsc to read articles KB04785 and KB15534) database connectivity TCP/IP network protocols turned on database transactional replication

• the database server must be Microsoft SQL Server 2005 SP3 or later

• the database server that hosts the replicated database must use the same version and build as the database server that hosts the primary database

System requirements: BlackBerry Attachment Service

The following system requirements apply to the computer that you install the BlackBerry® Attachment Service on.

Item

operating system

Requirement

Any of the following operating systems:

• Windows Server® 2003 SP2 (32-bit or 64-bit)

• Windows Server 2003 R2 SP2 (32-bit or 64-bit)

• Windows Server 2008 SP2 (32-bit or 64-bit)

• Windows Server 2008 R2

System Requirements Reference Guide

System requirements: BlackBerry MDS Connection Service

Item

media player browser

Requirement

• Windows® Small Business Server 2003

• Windows® Small Business Server 2008

• Windows® Small Business Server 2011 Standard

One of the following:

• if using Windows Server 2008, to support audio attachments, Windows

Media® Format SDK (for more information, visit support.microsoft.com

to read article 972098)

• if using Windows Server 2003, to support audio attachments, Windows

Media Player 9 or later

Windows® Internet Explorer® 7.0 to 8.0 with language preferences configured to display encoded web pages

System requirements: BlackBerry MDS Connection Service

The following system requirements apply to the computer that you install the BlackBerry® MDS Connection Service on.

Item

operating system

RSA® Authentication Agent memory

Requirement

Any of the following operating systems:

• Windows Server® 2003 SP2 (32-bit or 64-bit)

• Windows Server 2003 R2 SP2 (32-bit or 64-bit)

• Windows Server 2008 SP2 (32-bit or 64-bit)

• Windows Server 2008 R2

• Windows® Small Business Server 2003

• Windows® Small Business Server 2008

• Windows® Small Business Server 2011 Standard

To support enhanced network authentication (optional), RSA

Authentication Agent 6.1 for Windows Server 2003 or RSA Authentication

Agent 7.0.1 for Windows Server 2008.

One of the following:

• if you install a central push server and less than 1000 user accounts, a minimum of 1024 MB

• if you install a central push server and more than 1000 user accounts, a minimum of 3 GB

• if you do not install a central push server, a minimum of 512 MB

7

8

System Requirements Reference Guide

System requirements: BlackBerry Router

System requirements: BlackBerry Router

To install the BlackBerry® Router on a computer that is separate from the computer that hosts the BlackBerry®

Enterprise Server Express, any of the following operating systems:

• Windows Server® 2003 SP2 (32-bit or 64-bit)

• Windows Server 2003 R2 SP2 (32-bit or 64-bit)

• Windows Server 2008 SP2 (32-bit or 64-bit)

• Windows Server 2008 R2

• Windows® Small Business Server 2003

• Windows® Small Business Server 2008

• Windows® Small Business Server 2011 Standard

System requirements for your organization's environment

The following system requirements apply when you configure single sign-on authentication for the BlackBerry®

Administration Service and BlackBerry® Web Desktop Manager or configure the BlackBerry MDS Connection Service to support Integrated Windows® authentication.

Item

network services application server file server

Requirement

Microsoft® Active Directory® running at Windows Server® 2003 domain functional level or higher

For the BlackBerry MDS Connection Service to support Integrated Windows authentication, Microsoft® IIS 6.0 or 7.0 using Integrated Windows authentication

For the BlackBerry MDS Connection Service to support Integrated Windows authentication, Windows Server 2003 file services or Windows Server 2008 file services

System requirements: Computers for BlackBerry Web

Desktop Manager and BlackBerry Administration Service users

Item

browser

Requirement

• Windows® Internet Explorer® 7.0 to 8.0

• Mozilla® Firefox® 3.6

• Safari 4 for Mac

• Google Chrome™ 4

System Requirements Reference Guide

System requirements: Computers for BlackBerry Web Desktop Manager and BlackBerry

Administration Service users

Item

browser settings for Windows

Internet Explorer browser settings for Firefox, Safari, and Google Chrome

Requirement

Windows Internet Explorer 7 or later provides optimal support for

BlackBerry® Web Desktop Manager features and BlackBerry Administration

Service features. Depending on the browser that you use, the BlackBerry

Web Desktop Manager and BlackBerry Administration Service might not recognize BlackBerry devices and the browser might prevent you from activating devices that are connected to the computer, backing up and restoring device data, or adding or updating device applications.

To support browser access, you must configure the following settings:

• language preferences configured to display encoded web pages

• Microsoft hotfix 955839 installed on the users' computers to make sure the correct time zones are displayed

• the following settings turned on to support Microsoft® ActiveX®:

• Automatic prompting for Microsoft ActiveX controls

• Download signed Microsoft ActiveX controls

• Run Microsoft ActiveX controls and plug-ins

• Script Microsoft ActiveX controls marked safe for scripting

• support for JavaScript®

• cookies turned on

• support for TLS or SSL

• the SSL certificate installed to permit trusted connections to the

BlackBerry Administration Service

• if using Windows Vista®, the BlackBerry Administration Service web address added as a trusted web site and Enable protected mode cleared

• if you configure single sign-on authentication for the BlackBerry

Administration Service

• the BlackBerry Web Desktop Manager and BlackBerry

Administration Service web sites assigned to the local intranet zone

• Enable Integrated Windows Authentication selected

• if you do not configure single sign-on authentication for the BlackBerry

Administration Service

• the BlackBerry Web Desktop Manager and BlackBerry

Administration Service web sites assigned to the local intranet or trusted sites security zone

To support browser access, you must configure the following settings:

• support for JavaScript

• cookies turned on

• support for TLS or SSL

9

System Requirements Reference Guide

System requirements: Messaging server

Item Requirement

• to permit trusted connections to the BlackBerry Administration

Service, the SSL certificate installed

Single sign-on authentication for the BlackBerry Administration Service is not supported by Google Chrome.

System requirements: Messaging server

Any of the following messaging servers located in close proximity to where you want to install the BlackBerry®

Enterprise Server Express:

• Microsoft® Exchange Server 2010 SP1 (not supported in a mixed environment)

• Microsoft Exchange Server 2010 and Microsoft Exchange Server 2010 Update Rollup 1 (Microsoft Exchange

Server MAPI Client and CDO 1.2.1 must be version 6.5.8211.0 or later to support Microsoft Exchange Server

2010)

• Microsoft Exchange Server 2007 SP2 or SP3

• Microsoft Exchange Server 2003 SP2

• Microsoft® Exchange mixed environment (Microsoft Exchange Server 2003 and 2007 or Microsoft Exchange

Server 2007 SP2 and 2010)

To see the current compatibility matrix for the BlackBerry Enterprise Server Express, visit www.blackberry.com/go/ compatibility .

System requirements: Firewall

To install the BlackBerry® Enterprise Server Express, configure a firewall or proxy firewall with the following conditions:

• exclusive use of port 3101 to open and maintain an outbound, bidirectional TCP/IP connection to an external server

• support for resolving Internet addresses that use DNS

• for proxy firewalls, transparency of the proxy server

Supported features and environments

Item

messaging server upgrades

Description

The BlackBerry® Enterprise Server Express and BlackBerry Enterprise Server

Express components support installation on the same computer as the messaging server.

You can upgrade any version of the BlackBerry Enterprise Server Express to a later version without having to uninstall the current version.

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System Requirements Reference Guide

Unsupported environments

Item

BlackBerry Domain

Description

Your organization's BlackBerry Domain can contain more than one

BlackBerry Enterprise Server Express instance. The different BlackBerry

Enterprise Server Express instances in the BlackBerry Domain can be different versions, but the BlackBerry Configuration Database must be the same version as the latest BlackBerry Enterprise Server Express instance.

The version of the BlackBerry Administration Service that you use to manage the BlackBerry Enterprise Server Express instances must be the same version as the BlackBerry Configuration Database.

virtual environment The BlackBerry® Enterprise Server Express and BlackBerry Enterprise Server

Express components support VMware® Infrastructure 3.5, VMware® vSphere™ 4, VMware vSphere 4.1, Microsoft® Hyper-V® Server 2008, and

Microsoft Hyper-V Server 2008 R2.

enhanced network authentication The BlackBerry Enterprise Server Express and BlackBerry Enterprise Server

Express components support RSA® Authentication Agent 6.1 for Windows

IP

Server® 2003 and RSA Authentication Agent 7.0.1 for Windows Server 2008.

BlackBerry Enterprise Server Express components support only IPv4 for

TCP/IP connections.

SNMP monitoring

For example, if your organization's BlackBerry Domain contains a BlackBerry

Enterprise Server Express 5.0 SP1 and a BlackBerry Enterprise Server

Express 5.0 SP2, the BlackBerry Configuration Database must be version 5.0

SP2, and the BlackBerry Administration Service that you use to manage both

BlackBerry Enterprise Server Express instances must be version 5.0 SP2.

remote access

The BlackBerry Enterprise Server Express and BlackBerry Enterprise Server

Express components support the SNMP service.

The BlackBerry Enterprise Server Express and BlackBerry Enterprise Server

Express components support remote access by administrators who use

Remote Desktop Connection.

Unsupported environments

Item

DMZ email application

Description

The BlackBerry® Enterprise Server Express and BlackBerry Enterprise Server

Express components, with the exception of the BlackBerry Router, do not support installation in a DMZ.

The BlackBerry Enterprise Server Express and BlackBerry Enterprise Server

Express components do not support installation on computers that host email applications such as Microsoft® Outlook®. Email applications use data

11

System Requirements Reference Guide

Item

BlackBerry Attachment Service

Remote Desktop Services or

Terminal Services upgrades or migration mixed environment

Unsupported environments

Description

files that can cause conflicts with the BlackBerry Enterprise Server Express components. As a result, the BlackBerry Enterprise Server Express components might not function as expected.

If the BlackBerry Attachment Service is hosted on Windows Server® 2008, the BlackBerry Attachment Service does not support .mp3 audio files on

BlackBerry devices, and the BlackBerry Attachment Service does not support any audio file formats on BlackBerry® 7100 Series devices that support CDMA networks. You must host the BlackBerry Attachment Service on Windows Server 2003 if you want the BlackBerry Attachment Service to support .mp3 audio files on devices and all audio formats on BlackBerry

7100 Series devices that support CDMA networks.

The BlackBerry Enterprise Server Express and BlackBerry Enterprise Server

Express components do not support installation on a computer that you installed Remote Desktop Services or Terminal Services on.

You cannot upgrade any version of the BlackBerry Enterprise Server,

BlackBerry® Professional Software, or BlackBerry® Enterprise Server Small

Business Edition to the BlackBerry Enterprise Server Express. You cannot migrate user accounts from the BlackBerry Enterprise Server, BlackBerry

Professional Software, or BlackBerry Enterprise Server Small Business

Edition to the BlackBerry Enterprise Server Express.

For more information about the migration paths that the BlackBerry

Enterprise Transporter supports for the BlackBerry Enterprise Server

Express, visit www.blackberry.com/go/serverdocs to see the BlackBerry

Enterprise Transporter Installation and Configuration Guide.

You cannot connect both a BlackBerry Enterprise Server and a BlackBerry

Enterprise Server Express to the same BlackBerry Configuration Database.

To run both a BlackBerry Enterprise Server and a BlackBerry Enterprise

Server Express in the same organization, you can configure one BlackBerry

Configuration Database for the BlackBerry Enterprise Server instances, and another BlackBerry Configuration Database for the BlackBerry Enterprise

Server Express instances.

12

System Requirements Reference Guide

Provide feedback

To provide feedback on this deliverable, visit www.blackberry.com/docsfeedback .

Provide feedback

3

13

System Requirements Reference Guide

Legal notice

Legal notice

4

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System Requirements Reference Guide

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System Requirements Reference Guide

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