PictureTel EtherLink III ISA 3C509B-TPO, III ISA, EtherLink III ISA 3C509B-TP, EtherLink III ISA 3C509B-COMBO, EtherLink III ISA 3C509B-TPC User manual

PictureTel EtherLink III ISA 3C509B-TPO, III ISA, EtherLink III ISA 3C509B-TP, EtherLink III ISA 3C509B-COMBO, EtherLink III ISA 3C509B-TPC User manual
EtherLink® III ISA
Network Interface Card
User Guide
A member of the 3Com EtherLink III family
of network interface cards
http://www.3com.com/
Part No. 09-1310-000
Published January 1998
3Com Corporation
■
5400 Bayfront Plaza
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Santa Clara, California
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95052-8145
Copyright © 1997, 3Com Corporation. All rights reserved. No part of this documentation may be
reproduced in any form or by any means or used to make any derivative work (such as translation,
transformation, or adaptation) without written permission from 3Com Corporation.
3Com Corporation reserves the right to revise this documentation and to make changes in content
from time to time without obligation on the part of 3Com Corporation to provide notification of such
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3Com Corporation provides this documentation without warranty of any kind, either implied or
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described in this documentation at any time.
UNITED STATES GOVERNMENT LEGENDS:
If you are a United States government agency, then this documentation and the software described
herein are provided to you subject to the following:
United States Government Legend: All technical data and computer software is commercial in nature
and developed solely at private expense. Software is delivered as Commercial Computer Software as
defined in DFARS 252.227-7014 (June 1995) or as a commercial item as defined in FAR 2.101(a) and as
such is provided with only such rights as are provided in 3Com’s standard commercial license for the
Software. Technical data is provided with limited rights only as provided in DFAR 252.227-7015 (Nov 1995)
or FAR 52.227-14 (June 1987), whichever is applicable. You agree not to remove or deface any portion of
any legend provided on any licensed program or documentation contained in, or delivered to you in
conjunction with, this User Guide.
Unless otherwise indicated, 3Com registered trademarks are registered in the United States and may or
may not be registered in other countries.
3Com, the 3Com logo, EtherDisk, EtherLink, EtherLink II, and EtherLink Plus are registered trademarks
of 3Com Corporation. AutoLink and PACE are trademarks of 3Com Corporation. 3ComFacts is
a service mark of 3Com Corporation.
Anixter is a trademark of Anixter Bros., Inc. Artisoft and LANtastic are trademarks of Artisoft, Inc.
Banyan and VINES are trademarks of Banyan Systems, Incorporated. CompuServe is a registered
trademark of CompuServe, Incorporated. DEC and PATHWORKS are trademarks of Digital Equipment
Corporation. IBM and OS/2 are trademarks of International Business Machines Corporation.
Microsoft, Windows, and Windows NT are trademarks of Microsoft Corporation. Novell and
NetWare are trademarks of Novell, Inc. PictureTel is a trademark of PictureTel Corporation.
Other brand and product names may be registered trademarks or trademarks of their
respective holders.
Guide written by Nick Franks. Edited by Nancy Kurahashi. Illustrated by Mary Inden. Produced by
Georgi Felix.
ii
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Warranty
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TokenLink Velocity™, ATMLink™ PCI, and FDDILink™
network interface cards have a Lifetime Limited
Warranty. For further details, please see 3Com’s
Limited Warranty statement in this guide.
To ensure the very best 3Com service and
support, take the time to complete the product
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Customers in the countries or regions shown below should send the
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CONTENTS
ABOUT THIS GUIDE
How to Use This Guide
Conventions 2
1
1 NETWORK INTERFACE CARD INSTALLATION
Network Interface Card Overview
Before You Begin 1-2
Installing the NIC 1-3
Connecting to the Network 1-5
Link LED 1-7
2 SETUP
FOR
1-1
CUSTOM INSTALLATION
Selecting the Type of Installation 2-1
Express Installation 2-1
Custom Installation 2-2
Multiple NIC Installations 2-2
Windows 95 Setup 2-2
Performing the Preinstallation Procedure 2-4
Configuring the NIC in a Plug and Play PC 2-5
Disabling Plug and Play on the NIC 2-7
Configuring the NIC 2-8
Windows NT Setup 2-10
3 3COM INSTALLATION WIZARD
Custom Installation 3-1
Configuring the NIC 3-2
To Accept Configuration Settings 3-2
To Modify Configuration Settings 3-3
Testing the NIC and the Network Connection
Installing TCP/IP Under Windows 95 3-5
To Not Install TCP/IP 3-5
To Install TCP/IP 3-5
3-3
iii
Configuring TCP/IP Under Windows 95 3-6
To Obtain an IP Address Automatically 3-6
To Specify an IP Address Manually 3-7
Configuring DNS 3-8
To Obtain a DNS Address Automatically 3-8
To Specify a DNS Address Manually 3-9
Identifying Your PC on the Network 3-10
Configuring DynamicAccess Software 3-11
To Not Configure DynamicAccess Software 3-11
To Configure DynamicAccess Software 3-12
Repeating a Previous Installation 3-13
To Not Save Installation Settings 3-13
To Save Installation Settings 3-14
Completing the Installation and Configuration 3-16
Windows 95 3-16
Windows NT 3-17
4 SOFTWARE INSTALLATION
AND
CONFIGURATION
UNDER WINDOWS 3.X
Installing NetWare Drivers for DOS, Windows 3.1, and
Windows for Workgroups 4-1
AutoLink Requirements 4-1
Running the AutoLink Install Program 4-1
Obtaining NetWare Loadable Modules 4-3
Installing Other Supported Network Drivers 4-3
Removing NIC Software 4-4
Configuring the NIC 4-4
Reconfiguring the NIC 4-5
Changing NIC Configuration from ISA to EISA 4-6
Changing NIC Configuration from EISA to ISA 4-7
Changing Configuration Settings 4-8
5 WINDOWS 95
AND
WINDOWS NT
TROUBLESHOOTING
Checklist 5-1
Resolving Hardware Conflicts in Windows 95
and Windows NT 5-1
iv
Changing the I/O Base Address or the Interrupt
Request Level 5-2
Windows 95 5-2
Windows NT 5-3
Installing Multiple NICs in a Windows NT PC 5-4
Installing the First NIC 5-4
Installing Subsequent NICs 5-5
Windows 95 and Windows NT Troubleshooting 5-6
Diagnostic Testing Under Windows 95 and Windows NT
Starting the 3Com NIC Diagnostics Program 5-6
Running Tests 5-8
NIC Test 5-8
Network Test 5-8
Uninstalling the NIC 5-8
Reinstalling NIC Software 5-9
Performing Automated Installations 5-10
Installing from the Hard Disk 5-10
Installing from a Diskette 5-10
5-6
6 WINDOWS 3.X TROUBLESHOOTING
Checklist 6-1
Diagnostic Testing Under Windows 3.x 6-1
Starting the DOS Configuration and Diagnostic
Program 6-2
Running the Group 1 Tests 6-2
Running the Group 2 Test 6-3
Assembling a Loopback Plug 6-3
Starting the Group 2 Test 6-4
Running the Group 3 Test 6-4
Setting Up an Echo Server 6-4
Starting the Group 3 Test 6-5
Getting Help If a Test Fails 6-6
A SPECIFICATIONS
NIC Specifications A-1
RJ-45 Connector Pin Assignments A-2
AUI Connector Pin Assignments A-2
Cable Specifications A-3
v
B ADVANCED PACE FEATURES
Additional Ranges Tab B-1
Advanced Options Tab B-2
FIFO Packet Threshold B-3
Concurrent UDP Streams B-3
Low-Priority Ratio B-3
Natural Packet Interval B-3
Disable Switch Packet Prioritization B-4
Disable Receive Packet Buffering B-4
C CROSSOVER CABLE TROUBLESHOOTING TIPS
Troubleshooting Hubs with Crossover Cable
C-1
D TECHNICAL SUPPORT
Online Technical Services D-1
World Wide Web Site D-1
3Com Bulletin Board Service D-1
Access by Analog Modem D-2
Access by Digital Modem D-2
3ComFacts Automated Fax Service D-2
3ComForum on CompuServe Online Service
Support from Your Network Supplier D-3
Support from 3Com D-4
Returning Products for Repair D-6
D-3
INDEX
3COM CORPORATION LIMITED WARRANTY
FCC CLASS B STATEMENT
FCC DECLARATION OF CONFORMITY
3COM END USER SOFTWARE LICENSE AGREEMENT
vi
FIGURES
1-1
1-2
1-3
1-4
1-5
3C509B Network Interface Cards 1-1
Installing the 3C509B NIC 1-4
Connecting to the RJ-45 Port on the 3C509B NIC 1-5
Connecting to the BNC Port on the 3C509B-TPC NIC 1-6
Connecting to the AUI Port on the 3C509B-COMBO NIC 1-6
2-1
2-2
2-3
2-4
2-5
2-6
2-7
2-8
2-9
2-10
2-11
Windows 95 NIC Installation Overview 2-3
Preinstallation Software Screen 2-4
non–Plug and Play BIOS Detected Screen 2-5
Update Device Driver Wizard Screen 2-5
Updated Driver Found Screen 2-6
DOS PNPDSABL Screen 2-7
Select Device Screen 2-8
Install from Disk Screen 2-9
Select Device Screen 2-9
I/O Range Assigned to the NIC Screen 2-10
Windows NT NIC Installation Overview 2-11
3-1
3-2
3-3
3-4
3-5
3-6
3-7
3-8
3-9
3-10
3-11
3-12
3-13
3-14
Selecting Custom Installation Screen 3-1
NIC Configuration Settings Screen 3-2
NIC Test Screen 3-3
Network Connection Test Screen 3-4
TCP/IP Inquiry Screen 3-5
TCP/IP Configuration Screen 3-6
Specify an IP Address Screen 3-7
DNS Configuration Screen 3-8
Specifying a DNS Address Screen 3-9
Network Identification Screen 3-10
DynamicAccess Software Inquiry Screen 3-11
PACE Support Setup Screen 3-12
Repeat Last Installation Screen 3-13
Confirm Installation Settings Screen 3-14
vii
viii
3-15
3-16
3-17
3-18
3-19
Save Installation Settings Screen 3-14
Installation Complete Screen 3-15
System Settings Change Dialog Box 3-16
Adapters Tab of the Network Screen 3-17
Microsoft TCP/IP Properties Screen 3-18
4-1
4-2
Main Menu of the DOS Installation Program
NIC Configuration Screen 4-5
6-1
Assembling a Loopback Plug
A-1
RJ-45 Connector Pin Assignments
B-1
B-2
PACE Additional Ranges Tab
PACE Advanced Options Tab
C-1
Straight-Through and Crossover Cable Pinouts
4-2
6-3
A-2
B-1
B-2
C-2
TABLES
1
2
Notice Icons 2
Text Conventions
2
1-1
1-2
Parameters for 3C509B NIC Models
NIC LED Interpretation 1-7
1-2
4-1
4-2
4-3
NetWare NLMs 4-3
Network Driver Text File Names
Option Settings 4-8
5-1
3Com NIC Diagnostics Program Tab Screens
6-1
Diagnostic Programs
A-1
A-2
AUI Connector Pin Assignments
Supported Cable Types A-3
4-3
5-7
6-5
A-2
ix
ABOUT THIS GUIDE
About This Guide provides an overview of this guide, describes
guide conventions, and tells you where to look for specific
information.
This guide describes how to install, configure, and troubleshoot
the 3Com® EtherLink® III ISA network interface card (called the
3C509B NIC in this guide).
This guide is for a variety of users from network administrators,
who are familiar with computers and understand Ethernet
networks, to small office and home users.
If the information in the README.TXT file differs from the
information in this guide, follow the information in the
README.TXT file on EtherDisk diskette 2. If a release note is
included, the release note contains the latest information.
How to Use This Guide
This table shows where to find specific information in this guide.
If you are looking for...
Turn to...
NIC version and installation information
Chapter 1
Windows 95 and Windows NT NIC installation setup information
Chapter 2
3Com Installation Wizard
Chapter 3
Windows 3.x procedures for installing and configuring the NIC
Chapter 4
Windows 95 and Windows NT troubleshooting
Chapter 5
Windows 3.x troubleshooting
Chapter 6
Specifications, connector pin assignments, and cable specifications
Appendix A
PACE advanced features
Appendix B
Crossover cable tips
Appendix C
Technical support
Appendix D
2
ABOUT THIS GUIDE
Conventions
Table 1 and Table 2 list conventions that are used throughout
this guide.
Table 1 Notice Icons
Icon
Notice Type
Alerts you to...
Information note
Important features or instructions
Caution
Risk of personal safety, system damage, or loss of data
Warning
Risk of severe personal injury
Table 2 Text Conventions
Convention
Description
Screen displays
This typeface represents information as it appears on the screen.
The words “enter”
and “type”
When you see the word “enter” in this guide, you must type
something, and then press the Return or Enter key. Do not press
the Return or Enter key when an instruction simply says “type.”
Keyboard key names
If you must press two or more keys simultaneously, the key names
are linked with a plus sign (+). Example:
Menu commands
and buttons
Menu commands or button names appear in italics. Example:
Words in italicized type
Italics emphasize a point or denote new terms at the place where
they are defined in the text.
Words in bold-face type
Bold text denotes key features.
Press Ctrl+Alt+Del.
From the Help menu, select Contents.
1
NETWORK INTERFACE CARD
INSTALLATION
This chapter describes the 3C509B network interface card (NIC),
provides procedures for installing the NIC, and describes the
correct network cable to use for connecting each version of the
NIC to an Ethernet network.
Network Interface Card Overview
The four versions of the 3Com® EtherLink® III ISA 3C509B NICs are
shown in Figure 1-1. These NICs connect your ISA or EISA PC to an
Ethernet network using up to three different types of media.
LED
RJ-45 port
AUI port
LED
LED
LED
BNC port
3C509B-TPO
3C509B-TPC
3C509B-TP
3C509B-COMBO
Figure 1-1 3C509B Network Interface Cards
Each NIC has a light-emitting diode (LED) called the link LED,
which indicates whether there is an active connection between
the NIC and the hub. See “Link LED” later in this chapter for a
more complete description of this function.
1-2
CHAPTER 1: NETWORK INTERFACE CARD INSTALLATION
Table 1-1 shows the cable, connector, transceiver, and maximum
network segments for the various 3C509B NIC models.
Table 1-1 Parameters for 3C509B NIC Models
NIC Model
Cable
Connector
Transceiver
Maximum
Network
Segment
3C509B-TPO
Category 3, 4,
or 5 unshielded
twisted-pair
(10BASE-T)
RJ-45
On-board
328 ft/100 m
3C509B-TPC
Category 3, 4,
or 5 unshielded
twisted-pair
(10BASE-T)
RJ-45
On-board
328 ft/100 m
10BASE2 thin
Ethernet coaxial
BNC
On-board
605 ft/185 m
Category 3, 4,
or 5 unshielded
twisted-pair
(10BASE-T)
RJ-45
On-board
328 ft/100 m
10BASE5 thick
Ethernet coaxial
15-pin AUI
External
1640 ft/500 m
RJ-45
On-board
328 ft/100 m
10BASE5 thick
Ethernet coaxial
15-pin AUI
External
1640 ft/500 m
10BASE2 thin
Ethernet coaxial
BNC
On-board
605 ft/185 m
3C509B-TP
3C509B-COMBO Category 3, 4,
or 5 unshielded
twisted-pair
(10BASE-T)
Before You Begin
Before you install the 3C509B NIC, verify that you have all of the
components. If any of these items are damaged or missing,
contact your shipper or network supplier.
■
■
■
■
EtherLink III ISA NIC (3C509B)
EtherLink III ISA Network Interface Card User Guide
(this guide)
EtherLink III ISA Network Interface Card Quick Guide
3Com 3C509B EtherDisk diskettes 1 and 2
Installing the NIC
1-3
You also need to know the following about your network
environment:
■
The kind of network cabling that is used to connect to the
network at your site. You must use the same kind of network
cable, and the NIC that you install in your PC must have a port
that matches the connector on the network cable that
you use.
■
Your network protocol (IPX, IP, NetBEUI, or TCP/IP).
The next step is to install the NIC in the PC.
If your PC is running Windows 95, before you install the NIC
in your PC, be sure to perform the preinstallation procedure for
Windows 95. See “Performing the Preinstallation Procedure” in
Chapter 2.
Installing the NIC
The following instructions apply to installing the 3C509B NIC
in most PCs. If the instructions are not appropriate for your PC,
refer to the documentation that accompanied your PC. You must
have one ISA or EISA slot available in your PC in which to install
the NIC.
CAUTION: Each NIC is packed in antistatic packaging to protect it
during shipment. Before handling the NIC, touch the bare metal
case of your PC. While you are handling the NIC, wear a wrist
strap attached to the PC chassis.
If your PC is running Windows 95, do not install the NIC in your
PC until you have run the Windows 95 preinstallation procedure
described in Chapter 2. If you do not run the preinstallation
procedure, Windows will install the default driver and the 3Com
NIC Diagnostics program will not be installed on your hard disk.
Remove all jewelry from your hands and wrists and use only
insulated or nonconducting tools.
1
2
Follow these steps to install the NIC in your PC:
Turn off power to the PC, and remove the power cord from
the PC.
Unscrew the cover screws and remove the cover.
On some PCs, it may be necessary to remove all cables before the
cover can be removed.
1-4
CHAPTER 1: NETWORK INTERFACE CARD INSTALLATION
3
Locate an available ISA or EISA slot and remove the
screw from the corresponding backplate (Figure 1-2).
Save the screw.
Some PCs have both ISA and PCI slots. Make sure that you install
the EtherLink III ISA NIC in either an ISA or an EISA slot. See
Figure 1-2.
PCI slots, the shortest of the three types of slots, are white. The
longer ISA slots are black. EISA slots, the longest, are brown.
Backplate screw
3C509B NIC
ISA or EISA slot
Figure 1-2 Installing the 3C509B NIC
4
Remove and discard the backplate.
5
Ensure that the shape and length of the edge connector on
the NIC match the slot that you intend to use (Figure 1-2).
6
Carefully insert the NIC into the slot; press firmly with
steady pressure to ensure that the NIC is fully seated in
the slot.
When the NIC is correctly inserted in the slot, the NIC backplate is
flush with the PC backplate.
7
Secure the NIC with the backplate screw.
8
Replace the PC cover. Reinsert and tighten the cover screws.
9
Reconnect all power and peripheral cables.
Connecting to the Network
1-5
Connecting to the Network
This section describes how to connect the 3C509B NIC to an
Ethernet network using an RJ-45, BNC, or AUI port. Each 3C509B
NIC provides different network ports, as shown in Figure 1-1.
When you first install the NIC and power on the PC, the LED on
the NIC backplate lights, but the link is not active. To enable the
link, you must load the network drivers. See “Link LED” in this
chapter for more information.
Follow these steps to connect the RJ-45 port on the 3C509B-TPO,
TPC, TP, and COMBO NICs to the network:
1 Plug the RJ-45 connector on the twisted-pair network cable
into the RJ-45 port on the NIC backplate. See Figure 1-3.
RJ-45 port
RJ-45
connector
Figure 1-3 Connecting to the RJ-45 Port on the 3C509B NIC
2
Connect the other end of the network cable to an active
network port.
Go to “Link LED” later in this chapter.
1-6
CHAPTER 1: NETWORK INTERFACE CARD INSTALLATION
Follow these steps to connect the BNC port on the 3C509B-TPC
and COMBO NICs to the network:
1 Connect the BNC connector on the thin Ethernet coaxial
cable to the BNC port on the NIC. See Figure 1-4.
BNC port
BNC connector
Figure 1-4 Connecting to the BNC Port on the 3C509B-TPC NIC
2
Connect the other end of the network cable to another PC
or a 50-ohm terminator.
Go to “Link LED” later in this chapter.
Follow these steps to connect the AUI port (Figure 1-5) on the
3C509B-TP and COMBO NICs to the network:
1 Locate the 15-pin AUI port on the NIC and move the slide
latch down to the open position.
AUI port
AUI connector
Figure 1-5 Connecting to the AUI Port on the 3C509B-COMBO NIC
Link LED
1-7
2
Connect the thick Ethernet coaxial cable to the AUI port on
the NIC.
This connector will only attach one way. Orient the AUI connector
to match the AUI port on the NIC.
3
Move the slide latch up to the closed position to lock the
AUI connector in place.
4
Connect the other end of the network cable to an
external transceiver.
Go to the next section.
Link LED
The 3C509B NICs have a light-emitting diode (LED) that indicates
whether an active 10BASE-T network connection exists between
the NIC and the hub. The LED flashes if the polarity of the
network cable is reversed.
When you first install the NIC and power on the computer, the
LED lights, but the network link is inactive. To enable the network
link, you must install the network driver.
Table 1-2 describes the LED states.
Table 1-2 NIC LED Interpretation
LED State
Meaning
On
If drivers are installed, the connection is active.
If drivers are not installed, this state indicates that the NIC is
receiving power.
1
2
Off
If the LED is not lit, something is preventing the connection
between the NIC and the hub.
Blinking
If the LED is blinking, the cable polarity is reversed. Try a
different network cable or contact your MIS representative.
If the NIC LED indicates a problem, check the following:
Ensure that your network hub and the network cable
connecting to your EtherLink III NIC comply with the
10BASE-T specifications.
Ensure that the hub is powered on.
You have completed the hardware installation. To install software:
■
For PCs running Windows 95 or Windows NT, go to
Chapter 2.
■
For PCs running DOS, Windows 3.x, or Windows for
Workgroups, go to Chapter 4.
2
SETUP FOR CUSTOM
INSTALLATION
This chapter describes how to set up your Windows 95 or
Windows NT PC so that you can use the 3Com Installation Wizard
to install and configure a 3C509B NIC.
If you are running Windows 95, you must first determine if a
Plug and Play BIOS is installed in your PC. See “Performing the
Preinstallation Procedure” later in this chapter.
If you are running Windows 95 with a Plug and Play PC, you can
also perform an Express installation. See the 3Com EtherLink III ISA
Quick Guide for Express installation procedures.
If your PC is not running Windows 95 or Windows NT, go to
Chapter 4.
Selecting the Type of Installation
The two ways to install and configure the NIC using the 3Com
Installation Wizard are Express installation and Custom installation.
Express Installation
Express installation, the installation method that most typical
Windows 95 users choose, is fast and easy and requires only
minimal user intervention. Refer to the EtherLink III ISA Network
Interface Card Quick Guide that came with the 3C509B NIC for
information on how to perform the Express installation.
Express installation loads the latest drivers from the EtherDisk
diskette, automatically tests the NIC and your network, and
dynamically binds TCP/IP to the NIC.
If you do not have a DHCP server on your network, or if you have
a static TCP/IP address, you must use the Custom installation
option instead to install and configure the NIC.
Express installation is not available to Windows NT users.
2-2
CHAPTER 2: SETUP FOR CUSTOM INSTALLATION
Custom Installation
Custom installation is for knowledgeable network users who
need to use different configuration settings or change test
sequences for automated installations. This option is for network
administrators, MIS departments, and value-added resellers (VARs)
who need to automate the installation process. Custom installation
also enables you to save the configuration settings and test
options that you select during the installation for use in
future installations.
Custom installation loads the latest drivers from the EtherDisk
diskette, automatically tests the NIC and your network, and
configures TCP/IP (dynamic or static address). The Custom option
also allows you to change configuration settings, disable tests,
and save installation settings for future installations.
If you are installing the NIC in a Windows 95 PC that does not
have a Plug and Play BIOS installed, you must install the NIC using
the Custom installation option.
Multiple NIC Installations
For Windows 95—Install and configure each NIC individually
according to the appropriate procedures (Plug and Play or
non–Plug and Play). See Chapter 1, Chapter 2, and Chapter 3.
■
For Windows NT—Follow the procedure “Installing Multiple
NICs in a Windows NT PC” in Chapter 5.
■
Windows 95 Setup
This section describes how to set up your Windows 95
environment to install and configure the 3C509B NIC using
the 3Com Installation Wizard Custom installation option. This
section includes procedures for PCs with or without a Plug and
Play BIOS.
Figure 2-1 provides a graphical overview of the steps required for
installing and configuring the 3C509B NIC under Windows 95.
Windows 95 Setup
2-3
Windows 95
Run preinstallation
program
User guide
Chapter 2
Install the NIC
in your PC
User guide
Chapter 1
Plug and Play
BIOS
installed?
Disable
Plug and Play
on the NIC
User guide
Chapter 2
Run
Add New Hardware
Wizard
User guide
Chapter 2
No
Yes
Windows 95
detects the NIC
Install NIC
software and
configure the NIC
User guide
Chapter 3
3Com Installation Wizard
Select the type
of installation
User guide
Chapter 2
Express installation
Quick guide
Custom installation
User guide
Chapter 3
Figure 2-1 Windows 95 NIC Installation Overview
2-4
CHAPTER 2: SETUP FOR CUSTOM INSTALLATION
Performing the Preinstallation Procedure
Preinstallation is important for proper setup of your Windows 95
system environment. You must perform this procedure to ensure
that the latest NIC driver and the 3Com NIC Diagnostics (a
Windows-based program) can be successfully installed.
1
Follow these steps to perform the preinstallation procedure:
Turn the power on and boot Windows 95.
2
Click Start in the Windows 95 taskbar, and then click Run.
3
Insert EtherDisk diskette 2 in drive A, and then enter:
a:\preinstl
4
Click OK.
The Preinstallation Software screen appears, as shown in
Figure 2-2, displaying a list of available IRQs.
Record these IRQs. You need to verify that one of these available
IRQs is assigned to the NIC when the NIC Configuration Settings
screen (Figure 3-2) appears later in the 3Com Installation Wizard.
Figure 2-2 Preinstallation Software Screen
5
Click OK.
If your PC supports the Windows 95 Plug and Play feature, the
next step is to install the NIC in your PC (see Chapter 1). Then go
to the next section to configure the NIC.
If your PC does not support the Windows 95 Plug and Play
feature, the screen shown in Figure 2-3 appears. Click OK and
go to the section “Disabling Plug and Play on the NIC” later in
this chapter.
Windows 95 Setup
2-5
Figure 2-3 non–Plug and Play BIOS Detected Screen
To install the NIC using the 3Com Installation Wizard Express
installation option, see the EtherLink III ISA Network Interface
Card Quick Guide that shipped with the 3C509B NIC. To set up
the NIC for installation using the 3Com Installation Wizard Custom
installation option, go to the next section.
Configuring the NIC in a Plug and Play PC
This section describes how to set up your system environment
when installing the NIC in a Windows 95 PC that has a
Plug and Play BIOS installed.
1
Follow these steps to configure the NIC:
Turn the power on and boot Windows 95.
The New Hardware Found screen appears. Then the Update
Device Driver Wizard screen is displayed, as shown in Figure 2-4.
Figure 2-4 Update Device Driver Wizard Screen
2-6
CHAPTER 2: SETUP FOR CUSTOM INSTALLATION
2
Insert EtherDisk diskette 1 in drive A.
3
Click Next.
Windows 95 displays the Update Device Driver Wizard again, this
time confirming that it has found the updated NIC driver. See
Figure 2-5.
Figure 2-5 Updated Driver Found Screen
4
Click Finish.
The Insert Disk dialog box appears and prompts you for EtherDisk
diskette 1.
5
Click OK.
The Copying Files dialog box appears, prompting you for the
location of files on EtherDisk diskette 1.
6
If it is not already displayed in the Copy files from entry
box, type:
a:\
7
Click OK.
Windows 95 copies the required files to your hard disk and builds
the driver information database. The Insert Disk dialog box then
appears, prompting you for the disk labeled:
3Com NIC Windows 95 Installation Media
8
Click OK.
9
If it is not already displayed in the Copy files from entry
box, type:
a:\
10
Click OK.
The 3Com Installation Wizard starts. Go to Chapter 3.
Windows 95 Setup
2-7
Disabling Plug and Play on the NIC
If your Windows 95 PC does not support Plug and Play, you
must disable Plug and Play on the NIC before you can install
the NIC software.
1
Follow these steps to disable Plug and Play on the NIC:
After installing the NIC in the PC, turn the power on and
boot Windows 95.
2
Insert EtherDisk diskette 2 in drive A.
3
Click Start in the Windows 95 taskbar, and then click Run.
4
Enter:
a:\pnpdsabl.bat
The DOS PNPDSABL screen appears, as shown in Figure 2-6.
Figure 2-6 DOS PNPDSABL Screen
5
Click the X in the upper right corner of the screen to close
the DOS screen and return to Windows 95.
Plug and Play is disabled on the NIC.
6
Remove the diskette from drive A.
7
Shut down the PC and turn the power off, then on.
The NIC is not detected when the PC reboots.
The next step is to configure the NIC.
2-8
CHAPTER 2: SETUP FOR CUSTOM INSTALLATION
Configuring the NIC
This section describes the procedure to install NIC software and
configure the NIC when Plug and Play has been disabled on
the NIC.
Follow these steps to install the NIC software and configure
the NIC:
1 Double-click the My Computer icon, double-click the
Control Panel icon, and then double-click the Add New
Hardware icon.
The Add New Hardware Wizard starts and displays the first screen.
2
Click Next.
You are prompted to let Windows 95 search for your
new hardware.
3
Select No, and then click Next.
The Add New Hardware Wizard displays the Hardware Types
list box.
4
Select Network adapters and click Next.
Windows 95 updates the driver database and then displays the
Select Device screen, as shown in Figure 2-7.
Figure 2-7 Select Device Screen
Windows 95 Setup
5
2-9
Insert EtherDisk diskette 1 in drive A and click Have Disk.
The Install from Disk screen appears, as shown in Figure 2-8.
Figure 2-8 Install from Disk Screen
6
If it is not already displayed in the Copy manufacturer’s files
from entry box, enter:
a:\
7
Click OK.
The Select Device screen shown in Figure 2-9 appears, with
3Com EtherLink III ISA (3C509/3C509b) in ISA mode selected.
Figure 2-9 Select Device Screen
8
Click OK.
Windows 95 copies the required files and updates the driver
database. The Add New Hardware Wizard displays a screen
showing the I/O range assigned to the 3C509B NIC, as shown
in Figure 2-10.
2-10
CHAPTER 2: SETUP FOR CUSTOM INSTALLATION
Figure 2-10 I/O Range Assigned to the NIC Screen
9
Write down the I/O range setting displayed in the list box
(or click Print, if you are connected to a printer), and then
click Next.
When you configure the NIC using the 3Com Installation Wizard,
you must make sure that this setting matches the value displayed
on the NIC Configuration Settings screen. See Figure 3-2.
Windows 95 copies the required files to your hard disk. The
3Com Installation Wizard starts.
CAUTION: I/O base address 0x110 is reserved for system
resources. If this address is assigned to a hardware device in
your PC, contact your network administrator before continuing.
The next step is to use the 3Com Installation Wizard to install NIC
software and configure the NIC. Go to Chapter 3.
Windows NT Setup
This section describes how to set up your Windows NT 3.51 or
4.0 system environment to install the 3C509B NIC using the
3Com Installation Wizard Custom installation option.
WARNING: If you are installing multiple 3C509B NICs in a
Windows NT PC, you must follow the specific procedure provided
in “Installing Multiple NICs in a Windows NT PC” in Chapter 5.
Windows NT Setup
2-11
Figure 2-11 provides a graphical overview of the steps required for
installing and configuring the 3C509B NIC under Windows NT.
.
Windows NT
User guide
Chapter 1
Install the NIC
in your PC
Is Microsoft
Networking
installed?
No
Install
Microsoft Networking
Yes
Install NIC
software and
configure the NIC
User guide
Chapter 3
3Com Installation Wizard
Custom installation
User guide
Chapter 3
Configure TCP/IP
User guide
Chapter 3
Figure 2-11 Windows NT NIC Installation Overview
2-12
CHAPTER 2: SETUP FOR CUSTOM INSTALLATION
Follow these steps to install and configure the 3C509B NIC under
Windows NT:
1 Install the NIC in your PC. See Chapter 1.
2
Boot Windows NT.
3
Double-click the My Computer Icon, double-click the Control
Panel icon, and then double-click the Network icon.
The Network screen appears.
4
Click the Adapters tab, click Add, and then click Have Disk.
The Insert Disk screen appears.
5
Insert EtherDisk diskette 1 in drive A.
6
Ensure that the path to drive A appears in the entry box,
and then click OK.
The Select OEM Option screen appears.
7
If not already selected, select 3Com EtherLink III (3c509) ISA
Adapter and click OK.
The 3Com EtherLink III (3c509) ISA Adapter Bus Location
screen appears.
8
Ensure that Bus Type: ISA and Bus Number: 0 appear in their
respective selection boxes, and then click OK.
Windows NT Setup copies the required files to your hard disk. The
3Com Installation Wizard starts.
The next step is to use the 3Com Installation Wizard to install the
NIC software and configure the 3C509B NIC. Go to Chapter 3.
3COM INSTALLATION WIZARD
3
This chapter describes how to install and configure the
3C509B NIC under Windows 95 or Windows NT using the
3Com Installation Wizard Custom installation option.
To install the NIC using the Express installation option, see the
EtherLink III ISA Network Interface Card Quick Guide.
Custom Installation
In the last step of the Windows 95 setup procedure in Chapter 2,
clicking Next starts the 3Com Installation Wizard.
In the last step of the Windows NT setup procedure in Chapter 2,
clicking OK starts the 3Com Installation Wizard.
The first 3Com Installation Wizard screen is shown in Figure 3-1.
Figure 3-1 Selecting Custom Installation Screen
Follow these steps to perform a Custom installation:
1 Select the Custom Installation radio button, shown
in Figure 3-1.
2
Click Next.
3-2
CHAPTER 3: 3COM INSTALLATION WIZARD
Configuring the NIC
The NIC Configuration Settings screen appears, as shown in
Figure 3-2. The list box displays recommended configuration
settings for the NIC. You can either accept the recommended
settings or change one or more to suit your operating
environment.
Figure 3-2 NIC Configuration Settings Screen
For Windows 95 non–Plug and Play PCs, make sure that the I/O
Base Address value shown in the list box under Current Value is
the same value that you wrote down in “Configuring the NIC” in
Chapter 2. Also make sure that the Interrupt Request Level value is
one of the available values that you wrote down in “Performing
the Preinstallation Procedure” in Chapter 2.
To Accept Configuration Settings
Follow these steps to accept the recommended configuration
settings:
1 Click Next.
2
Go to “Testing the NIC and the Network Connection” later
in this chapter.
Testing the NIC and the Network Connection
3-3
To Modify Configuration Settings
Follow these steps to change configuration settings in a
Windows 95 non–Plug and Play PC:
1 Under Network Parameter, select I/O Base Address.
2
In the Set Value selection box, click the scroll arrow to select
the I/O range setting that you wrote down in “Configuring
the NIC” in Chapter 2. See Figure 3-2.
3
Under Network Parameter, select Interrupt Request Level.
4
In the Set Value selection box, click the scroll arrow to select
an interrupt request level that matches one of the available
IRQs that you wrote down in “Performing the Preinstallation
Procedure” in Chapter 2. See Figure 2-2.
5
When you have finished changing the settings, click Next.
The next step is to test the NIC and the network connection.
Testing the NIC and the Network Connection
It is recommended that you test the NIC and then the network
to verify that each is functioning properly before you continue
the installation.
The NIC Test screen appears, as shown in Figure 3-3.
Figure 3-3 NIC Test Screen
3-4
CHAPTER 3: 3COM INSTALLATION WIZARD
1
Follow these steps to test the NIC:
Click Perform NIC Test.
While the test is running, a progress bar indicates test progress.
If a test fails, a message indicates the error type. Click the Help
button in the error message screen to obtain more information.
Chapter 5 provides additional troubleshooting help.
A message confirms that the NIC is functioning correctly.
2
Click Next.
The Network Connection Test screen appears, as shown in
Figure 3-4.
Figure 3-4 Network Connection Test Screen
1
Follow these steps to test the network connection:
Click Perform Network Connection Test to verify that the
network is functioning correctly.
While the test is running, a progress bar indicates test progress.
If a test fails, a message indicates the error type. Click the Help
button in the error message screen to obtain more information.
Chapter 5 provides additional troubleshooting help.
A message confirms that the network is functioning correctly.
2
Click Next.
For Windows NT—Go to “Configuring DynamicAccess
Software” later in this chapter.
■
For Windows 95—The TCP/IP Inquiry screen appears, as
shown in Figure 3-5.
■
Installing TCP/IP Under Windows 95
3-5
Installing TCP/IP Under Windows 95
Installing and configuring TCP/IP is optional. If you want to access
the Internet, you must install and configure TCP/IP.
Figure 3-5 TCP/IP Inquiry Screen
To Not Install TCP/IP
1
2
Follow these steps if you do not want to install TCP/IP:
Select the No radio button.
Click Next.
Go to the section “Identifying Your PC on the Network” later in
this chapter.
To Install TCP/IP
1
2
Follow these steps to install and configure TCP/IP:
Select the Yes radio button.
Click Next.
The TCP/IP Configuration screen appears, as shown in Figure 3-6.
The next step is to configure TCP/IP.
3-6
CHAPTER 3: 3COM INSTALLATION WIZARD
Figure 3-6 TCP/IP Configuration Screen
Configuring TCP/IP Under Windows 95
There are two ways to assign an IP address. You can obtain an
IP address automatically or specify an IP address manually. Your
network administrator will specify which method to use, and if
required, provide an IP address for you to use.
To Obtain an IP Address Automatically
1
2
Follow these steps to obtain an IP address automatically:
Select the Obtain an IP address automatically radio button.
This option dynamically assigns a new IP address each time you
connect to the network.
Click Test IP Connection to test the DHCP server connection.
While the test is running, a progress bar indicates test progress.
If a test fails, a message indicates the error type. Click the Help
button in the error message screen to obtain more information.
Chapter 5 provides additional troubleshooting help.
A message confirms that the connection to the DHCP server
is functioning.
3
Click Next.
Go to “Configuring DNS” later in this chapter.
.
Configuring TCP/IP Under Windows 95
3-7
To Specify an IP Address Manually
1
2
Follow these steps to specify an IP address manually:
Select the Specify an IP address manually radio button.
Click Next.
The Specify an IP Address screen appears, as shown in Figure 3-7.
.
Figure 3-7 Specify an IP Address Screen
3
Enter the IP address.
4
Enter the subnet mask.
5
Enter the new gateway address.
At least one gateway must appear in the Gateways list box before
you can advance to the next screen.
6
Click Add New Gateway to add the new gateway
configuration.
The gateway is listed in the Gateways list box.
7
Click Test IP Connection to verify that the gateway
connection is functioning.
While the test is running, a progress bar indicates test progress.
If a test fails, a message indicates the error type. Click the Help
button in the error message screen to obtain more information.
Chapter 5 provides additional troubleshooting help.
A message confirms that the IP address is valid and functioning.
8
Click Next.
The next step is to configure DNS.
3-8
CHAPTER 3: 3COM INSTALLATION WIZARD
Configuring DNS
Dynamic Name Server (DNS) converts a World Wide Web URL to
an actual IP address. You can configure DNS either automatically
or manually depending on how your network is set up.
When you click Next in the previous section, the DNS Configuration
screen appears, as shown in Figure 3-8.
Figure 3-8 DNS Configuration Screen
To Obtain a DNS Address Automatically
1
2
Follow these steps to obtain a DNS address automatically:
Select the Obtain a DNS address automatically radio button.
This choice gives you a new DNS address each time you log on to
the network.
Click Test DNS Connection to verify that the connection to
the DNS server is functioning.
While the test is running, a progress bar indicates test progress.
If a test fails, a message indicates the error type. Click the Help
button in the error message screen to obtain more information.
Chapter 5 provides additional troubleshooting help.
A message confirms that the DNS connection is functioning.
3
Click Next.
The next step is to identify your PC on the network. Go to
“Identifying Your PC on the Network” later in this chapter.
Configuring DNS
3-9
To Specify a DNS Address Manually
1
Follow these steps to specify a DNS address manually:
Select the Specify DNS manually radio button if you are
using a permanent DNS address. See Figure 3-9.
Figure 3-9 Specifying a DNS Address Screen
If DNS has been previously configured on your PC, the fields on
this screen may already be filled in.
If DNS has not been previously configured on your PC, these fields
are blank and you must fill them in to enable DNS.
2
Enter the host and domain data in their respective fields.
3
To configure a new server, enter the new server address,
and then click Add New Server.
The new server appears in the Servers list box.
4
Click Test DNS Connection to verify that the connection to
the DNS server is functioning.
While the test is running, a progress bar indicates test progress.
If a test fails, a message indicates the error type. Click the Help
button in the error message screen to obtain more information.
Chapter 5 provides additional troubleshooting help.
A message confirms that the DNS connection is functioning.
5
Click Next.
The next step is to identify your PC on the network.
3-10
CHAPTER 3: 3COM INSTALLATION WIZARD
Identifying Your PC on the Network
When you click Next in the previous section, the Network
Identification screen appears, as shown in Figure 3-10. This
screen enables you to identify your PC on the network. Contact
your network administrator if you do not have information to
enter in these fields.
Figure 3-10 Network Identification Screen
1
Follow these steps to enter field data:
Type the name of your computer.
There are many PCs and other devices on a network—each one
must be uniquely identified on the network. This name identifies
your PC on the network. The name can have up to 15 characters.
Spaces are not allowed; however, you can use hyphens.
2
Type your workgroup name.
This name identifies the group to which your PC belongs to and
is likely to communicate with. This group will include most of
the network resources that you use. This name can have up
to 15 characters. See your network administrator for more
information.
3
Click Next.
The next step is to configure DynamicAccess™ software.
Configuring DynamicAccess Software
3-11
Configuring DynamicAccess Software
The DynamicAccess feature set optimizes network performance.
DynamicAccess software includes PACE Interactive Access
technology, dRMON (distributed RMON) support, Efficient
Multicast Control, and PACE real-time and multimedia
application support.
PACE enhances both real-time, interactive applications and
multimedia (data, voice, and video) applications by enhancing
network bandwidth utilization, reducing latency, controlling jitter,
and supporting multiple traffic priority levels.
When you click Next in the previous section, the DynamicAccess
Software Inquiry screen appears, as shown in Figure 3-11.
Figure 3-11 DynamicAccess Software Inquiry Screen
This screen enables you to identify applications running on your
PC that you wish to support using PACE software. Configuring
DynamicAccess software is optional.
To Not Configure DynamicAccess Software
Follow these steps if you do not want to configure DynamicAccess
software:
1 Click Next.
2
Go to “Repeating a Previous Installation” later in
this chapter.
3-12
CHAPTER 3: 3COM INSTALLATION WIZARD
To Configure DynamicAccess Software
Follow these steps if you want to configure DynamicAccess
software:
1 Double-click the 3Com PACE Config icon shown in
Figure 3-11.
The PACE Support Setup screen appears, as shown in Figure 3-12.
Figure 3-12 PACE Support Setup Screen
2
Select the Enable PACE Support radio button.
3
Select the check box next to each application that you want
to configure.
For advanced PACE features and configuration options, see
Appendix B.
4
Click OK to return to the DynamicAccess Software
Inquiry screen.
5
Click Next.
Go to the next section.
Repeating a Previous Installation
3-13
Repeating a Previous Installation
You can save the configuration settings and test options that you
selected during this installation for use in future installations.
Saving settings is optional.
When you click Next in the previous section, the Repeat Last
Installation screen appears, as shown in Figure 3-13.
Figure 3-13 Repeat Last Installation Screen
To Not Save Installation Settings
Follow these steps if you do not want to save these configuration
settings:
1 Select the No radio button, and then click Next.
The Installation Complete screen appears, as shown in
Figure 3-16.
2
Click Finish.
Go to “Windows 95” if you are running Windows 95 on your PC.
Go to “Windows NT” if you are running Windows NT on your PC.
3-14
CHAPTER 3: 3COM INSTALLATION WIZARD
To Save Installation Settings
Follow these steps to save these configuration settings for
future installations:
1 Select the Yes radio button, and then click Next.
The Confirm Installation Settings screen appears, as shown in
Figure 3-14.
Figure 3-14 Confirm Installation Settings Screen
2
Select the check boxes for tests that you want to run in
future installations, and then click Next.
The Save Installation Settings screen appears, as shown in
Figure 3-15.
Figure 3-15 Save Installation Settings Screen
Repeating a Previous Installation
3
3-15
Enter the path for the EtherDisk diskette that you are using.
This installation diskette is first copied to a temporary directory,
and then that file is copied to the drive that you indicate. If you
are saving to a diskette, insert a blank, formatted diskette in
drive A. Upon completion, remove the diskette from the drive.
You can use this diskette to perform future installations.
Otherwise, enter the name of the drive (for example, C:\) where
you want to save the installation settings.
4
Click Next.
The Installation Complete screen appears, as shown in Figure 3-16.
Figure 3-16 Installation Complete Screen
5
Click Finish.
Go to “Windows 95” if you are running Windows 95 on your PC.
Go to “Windows NT” if you are running Windows NT on your PC.
3-16
CHAPTER 3: 3COM INSTALLATION WIZARD
Completing the Installation and Configuration
Procedures for completing the installation and configuration differ
for Windows 95 and Windows NT.
Windows 95
This section describes how to complete the NIC installation and
configuration under Windows 95 after you close the 3Com
Installation Wizard.
The Insert Disk dialog box appears, prompting you for the
Windows 95 CD.
1
Insert the Windows 95 CD in your CD-ROM drive and
click OK.
2
In the Copy files from box, enter the path to your CD-ROM
drive, and then click OK.
A final Microsoft Add New Hardware Wizard screen may appear.
If this screen appears, click Finish. Otherwise, continue.
The System Settings Change dialog box appears, prompting you
to restart. See Figure 3-17.
Figure 3-17 System Settings Change Dialog Box
3
Click Yes.
You have successfully installed and configured the NIC under
Windows 95.
The 3Com NIC Diagnostics program icon appears in the taskbar
tray. To start the program, double-click the tray icon. To disable
the tray icon, right-click the icon and select Disable Tray Icon. See
Chapter 5 for more information about the 3Com tray icon.
Verify that all existing installed hardware devices are still working.
Typical devices to check include a sound card, CD-ROM drive,
analog modem, LPT port to a printer, and game ports. If any
devices are not working, go to Chapter 5 or the Windows
Troubleshooting Help system.
Completing the Installation and Configuration
3-17
Windows NT
This section describes how to complete the NIC installation
and configuration under Windows NT after you close the
3Com Installation Wizard.
Clicking Finish on the Installation Complete screen closes
the 3Com Installation Wizard. Windows NT then displays the
Adapters tab of the Network screen, as shown in Figure 3-18.
.
Figure 3-18 Adapters Tab of the Network Screen
The next step is to install and configure TCP/IP in Windows NT
either manually or automatically.
1
Click Close.
The Microsoft TCP/IP Properties screen appears, as shown in
Figure 3-19.
3-18
CHAPTER 3: 3COM INSTALLATION WIZARD
Figure 3-19 Microsoft TCP/IP Properties Screen
2
Choose a method to configure TCP/IP.
There are two ways to assign an IP address. You can obtain an
IP address automatically or specify an IP address manually. Your
network administrator will specify which method to use, and if
required, provide an IP address for you to use.
■
To obtain an IP address automatically—Follow these steps
to install and configure TCP/IP automatically:
a Select the Obtain an IP address from a DHCP server
radio button.
b Click OK.
You are prompted to restart Windows NT.
c Click OK.
TCP/IP is installed and configured.
Completing the Installation and Configuration
■
3-19
To specify an IP address manually—Follow these steps to
install and configure TCP/IP manually:
a Select the Specify an IP address radio button.
b Enter the IP address, subnet mask address, and default
gateway address in their respective entry fields.
c Click OK.
You are prompted to restart Windows NT.
d Click OK.
TCP/IP is installed and configured.
Verify that all existing installed hardware devices are still working.
Typical devices to check include a sound card, CD-ROM drive,
analog modem, LPT port to a printer, and game ports. If any
devices are not working, go to Chapter 5 or the Windows
Troubleshooting Help system.
SOFTWARE INSTALLATION
AND CONFIGURATION
UNDER WINDOWS 3.X
4
This chapter describes how to install NIC software and configure
the NIC under DOS, Windows 3.1, or Windows for Workgroups.
If your PC is running Windows 95 or Windows NT, go to
Chapter 2 and Chapter 3.
Installing NetWare Drivers for DOS, Windows 3.1, and
Windows for Workgroups
This section describes how to use the AutoLink program
to install client and driver software for DOS environments
and Novell NetWare 3.1x or 4.1x under Windows 3.1 and
Windows for Workgroups.
When your system administrator configures a 3Install account
on your server, the AutoLink program logs on to the server
and updates the client software. AutoLink creates a new
AUTOEXEC.BAT file and saves the old file as AUTOEXEC.3CM.
AutoLink also creates a new CONFIG.SYS file and saves the old
file as CONFIG.3CM.
AutoLink Requirements
The AutoLink program includes an installation program. To use
the AutoLink program, your PC should have only one 3C509B NIC
installed and a minimum of 1 MB of available hard disk space.
Running the AutoLink Install Program
Follow these steps to run the installation program to configure
the NIC:
1 Install the NIC and connect it to the network, as described
in Chapter 1.
2
Reboot to DOS.
3
Insert EtherDisk diskette 2 in drive A.
4
Run the installation program. At the DOS prompt, enter:
a:install
The main menu is displayed, as shown in Figure 4-1.
4-2
CHAPTER 4: SOFTWARE INSTALLATION AND CONFIGURATION UNDER WINDOWS 3.X
EtherDisk for the EtherLink III Adapter Family v5.0
ESC=Cancel
F1=Help
MAIN
MENU
Installation Overview (ReadMe) ...
Microsoft Windows Installation
Auto Install and Config for NetWare (Autolink)
Driver Installation and Update ...
Configuration and Diagnostic Program
Release Notes
This option displays a directory of help on relevant topics
(C) Copyright 1993, 3Com Corporation. All Rights Reserved.
[ENTER]=Execute Function
[↑↓]=Scroll
[F1]=Help [ESC]=<Cancel>
Figure 4-1 Main Menu of the DOS Installation Program
5
Select Auto Install and Config for NetWare (AutoLink) and
press Enter.
The AutoLink program menu is displayed.
6
Select DOS, Windows 3.1x, or Windows for Workgroups 3.11
and follow the prompts.
7
When the auto installation process is finished, remove
EtherDisk diskette 2 from drive A and reboot the PC.
If you are running Windows 3.1x, after you connect to the
NetWare server, run the WSINSTALL program for full Windows
support. Contact your system administrator for the location of this
NetWare utility.
If problems occur only when using the AutoLink program, display
or print the AUTOLINK.LOG file to see a list of all events occurring
during the AutoLink installation and configuration process.
■
To display the file, Enter:
type autolink.log | more
■
To print the file, Enter:
print autolink.log
To install the network drivers for Windows 3.1x, Windows for
Workgroups, or DOS in a non-NetWare environment, see the
appropriate text files in the HELP directory on EtherDisk diskette 2.
Installing Other Supported Network Drivers
4-3
Obtaining NetWare Loadable Modules
You can obtain current NetWare Loadable Modules (NLMs) for the
NetWare servers listed in Table 4-1 from the Novell Web site,
www.support.novell.com.
Table 4-1 NetWare NLMs
NetWare Server
NLM Name
NetWare 3.12
ETHERTSM.NLM
NBI31X.NLM
MSM31X.NLM
NetWare 4.11, 4.1
ETHERTSM.NLM
NBI.NLM
MSM.NLM
The 3C509B NIC no longer supports NetWare 3.11 and
4.0x servers.
Installing Other Supported Network Drivers
Table 4-2 provides the text file names and driver names for other
drivers supported by the 3C509B NIC. Text files for all supported
network operating systems are included in the HELP directory
on EtherDisk diskette 2.
Table 4-2 Network Driver Text File Names
Network
Operating System
Text File Name
Network Driver Name
Banyan VINES
BANYAN.TXT
ELNK3.DOS
Microsoft LAN Manager
LANMAN.TXT
ELNK3.DOS
IBM LAN Server (DOS)
LANSRV.TXT
ELNK3.DOS
IBM LAN Server (OS/2)
LANSRV.TXT
ELNK3.OS2
Artisoft LANtastic
LANTASTK.TXT
ELNK3.DOS
DEC PATHWORKS
PATHWORK.TXT
ELNK3.DOS
DEC PATHWORKS
PATHWORK.TXT
3C5X9.COM (for NetWare
ODI-compatible)
Windows for Workgroups
(NetWare)
WFWNETWR.TXT
3C5X9.COM
Windows for Workgroups (NDIS 2) WFWNDIS2.TXT
ELNK3.DOS
Windows for Workgroups (NDIS 3) WFWNDIS3.TXT
ELNK3.386 with ELNK3.DOS
(continued)
4-4
CHAPTER 4: SOFTWARE INSTALLATION AND CONFIGURATION UNDER WINDOWS 3.X
Table 4-2 Network Driver Text File Names (continued)
Network
Operating System
Text File Name
Network Driver Name
Windows 95 NDIS 2 16-bit
network driver
W95NDIS2.TXT
ELNK3.DOS
NetWare Client 32
CLIENT32.TXT
3C5X9.LAN
NetWare 3.12 Server
NETWARE.411
3C5X9.LAN
NetWare 4 Server
NETWARE.411
3C5X9.LAN
NetWare OS/2
NWOS2ODI.TXT
3C5X9.SYS
Packet driver NOSs
PACKET.TXT
3C5X9PD.COM
Removing NIC Software
EtherDisk diskette 2 includes an uninstallation program to remove
the 3C509B NIC software.
To run the uninstallation program, at the DOS prompt, Enter:
un3c509.exe
The NIC software is removed from your PC.
Configuring the NIC
This section describes how to configure the 3C509B NIC after you
install it in your PC. If only one 3C509B NIC is installed and you
are running Novell NetWare, use the AutoLink program to
configure the NIC and load the appropriate driver, as described
earlier in this chapter.
1
To configure the 3C509B NIC, follow these steps:
Install the NIC (see Chapter 1) and the network driver
(earlier in this chapter).
2
Reboot to DOS.
3
Insert EtherDisk diskette 2 in drive A.
4
Run the installation program. Enter:
a:install
The main menu is displayed, as shown in Figure 4-1.
5
Select Configuration and Diagnostic Program.
If you have more than one NIC installed in the PC, select the NIC
you want to configure. Tab to the Select button and press Enter.
6
Select Configure NIC and press Enter.
The NIC Configuration screen is displayed, as shown in Figure 4-2.
Reconfiguring the NIC
Quit
Configuration and Diagnostic Program Version 3.2
Install Test View Select
4-5
F1=Help
NIC Configuration
EtherLink III NIC Configuration
I/O Base Address
300h
Interrupt Request Level
10
Boot PROM
N/A
Transceiver Type
On-board TP (RJ-45)
Network Driver Optimization
Windows or OS/2 Client
Maximum Modem Speed
9600 Baud
Plug and Play Compatibility
Enabled
Full Duplex
Disabled
Auto Configure
Modify
File Options
OK
Cancel
[ENTER]=<Auto Configure> Automatically Configures the NIC
[Alt]+<Highlighted Key>=Execute Function
[TAB]=Next Field [SHIFT+TAB]=Previous Field [F1]=Help [ESC]=Cancel
Figure 4-2 NIC Configuration Screen
7
Select Auto Configure and press Enter.
The I/O base address, interrupt request level, and transceiver type
are automatically configured to settings that do not conflict with
other devices in your PC.
To change settings, follow the steps in “Changing Configuration
Settings” later in this chapter.
If you encounter a problem with the Auto Configure option, press
F1 for help.
The OK button is selected when configuration is completed.
8
Press Enter to accept the configuration parameters.
The NIC is now configured.
Reconfiguring the NIC
EISA PCs come with an automatic configuration program that
allocates resources to each installed hardware device in the PC.
Changing an ISA NIC to EISA mode enables the NIC to be
configured by the EISA configuration program for correct EISA
PC settings.
You can configure an ISA NIC for EISA mode only if the NIC is
installed in an EISA slot.
If you have configured an ISA NIC for an EISA PC, the PROTOCOL.INI
file looks for the parameter SLOT=number rather than the I/O base
address. The SLOT number is required only if you have multiple
NICs installed.
4-6
CHAPTER 4: SOFTWARE INSTALLATION AND CONFIGURATION UNDER WINDOWS 3.X
The following procedures are general. If you require more detail,
see the configuration documentation that accompanied your PC.
Changing NIC Configuration from ISA to EISA
Follow these steps to configure the 3C509B ISA NIC for an
EISA PC:
1 Run the installation program as described in the
previous section.
2
From the main menu of the installation program, select
Configuration and Diagnostic Program.
3
If you have more than one NIC installed, use the arrow keys
to select the NIC you want to configure. Tab to the Select
button and press Enter.
A screen identifying the NIC is displayed with the Test menu bar
item highlighted.
4
Use the arrow keys to select Install. The Configure NIC
option is selected. Press Enter.
5
When the NIC Configuration dialog box is displayed, select
Modify and press Enter.
The I/O Base Address field is selected. An I/O Base Address dialog
box appears.
6
Use the arrow key to select EISA and press Enter.
The I/O base address setting is changed.
7
Select OK to save the new configuration setting and
press Enter.
8
Exit the program and remove EtherDisk diskette 2 from
drive A.
9
Insert the EISA configuration utility diskette provided with
your PC in drive A.
10
Turn the power off. Wait 10 seconds, and then turn the
power on.
11
Follow the instructions accompanying your EISA PC to run
the EISA Configuration Program.
When the program prompts you for .CFG files to copy, insert
EtherDisk diskette 2, press Enter, and select the appropriate file:
For the 3C509B-COMBO NIC, select: !TCM5094.CFG.
For the 3C509B-TP NIC, select: !TCM5090.CFG.
For the 3C509B-TPO NIC, select: !TCM5095.CFG.
For the 3C509B-TPC NIC, select: !TCM5098.CFG.
Reconfiguring the NIC
4-7
If you are prompted for the wrong !TCM file:
a Turn the power off and remove the NIC.
b Clean the edge connectors on the NIC.
c Reinsert the NIC in the slot. Make sure the NIC is fully seated in
the slot.
d Turn the power on.
You should now be prompted for the correct !TCM file.
Changing NIC Configuration from EISA to ISA
To reconfigure the 3C509B NIC to ISA mode, the NIC must be
installed in an EISA slot.
1
Follow these steps to reconfigure the NIC for an ISA PC:
Run the installation program as described in “Configuring
the NIC” earlier in this chapter.
2
From the main menu, select Configuration and
Diagnostic Program.
3
If necessary, use the arrow keys to select the NIC you want
to configure. Tab to the Select button and press Enter.
4
A screen identifying the NIC is displayed with the Test menu
bar item already selected.
5
Select Install and press Enter.
6
When the NIC Configuration dialog box appears, select
Modify and press Enter.
The I/O Base Address field is selected. An I/O Base Address dialog
box appears.
7
Use the arrow keys to select ISA and press Enter.
The I/O base address setting is changed.
If your PC supports Plug and Play, the I/O Base Address, Interrupt
Request Level, and Boot PROM parameters are set automatically.
8
Either select the option setting in the NIC Configuration
dialog box for parameters that you want to change, or
accept the defaults.
For more information about a setting, select the setting and press
F1 (Help).
9
Select OK to save the new configuration setting to the NIC
and press Enter.
10
Remove EtherDisk diskette 2 from drive A.
11
Insert the PC configuration program diskette for your PC in
drive A and reboot the PC.
4-8
CHAPTER 4: SOFTWARE INSTALLATION AND CONFIGURATION UNDER WINDOWS 3.X
Changing Configuration Settings
Figure 4-2, the NIC Configuration screen, shows the current
configuration settings for the installed NIC. You can change the
default settings to:
■
Disable Plug and Play
■
Use a boot PROM
■
Optimize driver performance for a specific operating system
■
Optimize driver performance for operation on a server
■
Change the type of network connector
Table 4-3 lists each software option, the default setting for that
option, and other available settings for that option. For more
information about an option, select the option and press F1.
.
Table 4-3 Option Settings
Option
Default Setting
Supported Settings
I/O Base Address
300h
200h, 210h, 220h, 230h, 240h, 250h, 260h,
270h, 280h, 290h, 2A0h, 2B0h, 2C0h, 2D0h,
2E0h, 2F0h, 300h, 310h, 320h, 330h, 340h,
350h, 360h, 370h, 380h, 390h, 3A0h, 3B0h,
3C0h, 3D0h, 3E0h, EISA, ISA
Interrupt Request
Level
10
3, 5, 7, 9, 10, 11, 12, 15
Boot PROM
Disabled. Does not
apply for 3C509B-TPO.
Disabled, 8K, 16K, 32K
Transceiver Type
Auto Select for all
except 3C509B-TPO
(on-board TP)
On-board Coax (BNC), On-board TP (RJ-45),
External (AUI/DIX), or Auto Select
Network Driver
Optimization
Windows or OS/2
Client
DOS Client, Windows or OS/2 Client, Server
Maximum Modem
Speed (fastest
modem installed)
9600 Baud
No Modem, 1200, 2400, 9600, 19200,
or 38400 Baud
Plug and Play
Enabled
Enabled, Disabled
Full-Duplex
Disabled
Enabled, Disabled
If you are using a PC that supports Plug and Play, the IRQ and
I/O base address values are set by Plug and Play. You can set the
boot PROM size to indicate the presence and size of a network
boot PROM. To disable Plug and Play, go to “Disabling Plug and
Play on the NIC” in Chapter 2.
Changing Configuration Settings
1
4-9
Follow these steps to change the configuration settings:
Run the installation program described in “Configuring the
NIC” earlier in this chapter.
2
From the main menu (see Figure 4-1), select Configuration
and Diagnostic Program.
3
If multiple NICs are installed in the PC, use the arrow keys to
select the NIC you want to configure. Press Tab to move to
the Select button and press Enter.
4
Press Tab to display the dialog box, and then select the
option that you want to change. Press Enter.
5
Use the arrow keys to scroll through the list of settings for
that option. Select a setting and press Enter.
6
Continue this procedure for other options. For more
information on a specific option, select the option and
press F1.
7
To save the new settings, select OK and press Enter.
WINDOWS 95 AND
WINDOWS NT
TROUBLESHOOTING
5
This chapter explains how to isolate and solve problems that
may occur when you install the 3C509B NIC in a PC running
Windows 95 or Windows NT.
Checklist
If you experience problems installing the NIC, first check
these items:
■
Check the NIC LED, as described in “Link LED” in Chapter 1.
■
Check the connectors. Examine the cable for obvious signs
of damage, wear, or crimping. Substitute a known
working cable.
■
Check whether the NIC software is correctly installed. Refer to
Chapter 2 and Chapter 3.
If the problem persists, go to related procedures in this chapter or
refer to Appendix D, “Technical Support.”
Resolving Hardware Conflicts in Windows 95
and Windows NT
Follow these steps to resolve hardware resource conflicts (I/O base
address or interrupt request level) if your PC is running either
Windows 95 or Windows NT.
1
From the Start menu, select Help.
The Help window is displayed.
2
Select the Contents tab, and then select Troubleshooting.
3
Double-click If you have a hardware conflict.
4
Click Start the Conflict Troubleshooter and follow
the instructions.
5-2
CHAPTER 5: WINDOWS 95 AND WINDOWS NT TROUBLESHOOTING
Changing the I/O Base Address or the Interrupt Request Level
If you discover that you have a resource conflict, you can change
the I/O base address or the interrupt request level (IRQ). If you are
adding new hardware to your system, you may need to change a
resource assignment to avoid a conflict. The following procedures
describe how to change resource allocations for your Windows 95
or Windows NT PC.
Windows 95
Follow these steps to change the IRQ level assignment or the
I/O base address in a Windows 95 PC:
1 Double-click the My Computer icon, double-click the Control
Panel icon, and then double-click the System icon.
The System Properties window is displayed.
2
Select the Device Manager tab, double-click Network
adapters, and then double-click 3Com EtherLink III ISA
Adapter.
3
Select the Resources tab.
4
Depending on the type of conflict that you have, select
either Input/Output Range or Interrupt Request.
5
Select the resource that you want to change (IRQ or
Input/Output Range) and select Change Settings. (If these
options appear dimmed, clear the Use automatic settings
check box.)
6
Scroll to a value that you know is available, and then
click OK.
You recorded available IRQ values during the Windows 95
preinstallation procedure. See “Performing the Preinstallation
Procedure” in Chapter 2.
Before you reboot Windows 95, make sure that the value that you
assign to a resource matches the value for the same resource in
the NIC Configuration Settings screen (similar to that shown in
Figure 3-2) in the 3Com NIC Diagnostics program.
7
Close all open windows and restart the PC.
The hardware conflict should be resolved. If not, consult your
system administrator.
Changing the I/O Base Address or the Interrupt Request Level
5-3
Windows NT
Follow these steps to change the IRQ level assignment or the
I/O base address in a Windows NT PC:
1 Double-click the 3Com icon in the taskbar tray.
The General tab of the 3Com NIC Diagnostics program appears.
2
Select the Configuration tab.
3
Select the resource (I/O base address or interrupt request
level) that you want to change in the Network Parameter
column of the list box.
The current value for that parameter appears in the Set Value
entry box.
4
Scroll to the value that you want to assign, and then
click OK.
5
If you change the I/O base address, before you restart
Windows NT, make sure that the address that you assign
matches the I/O base address on the Adapters tab screen.
Follow these steps to verify the base addresses:
a Double-click the My Computer icon, double-click the
Control Panel icon, double-click the Network icon, and
then select the Adapters tab.
3Com EtherLink III (3C509) ISA Adapter is selected.
b Click Properties.
The I/O Port Address value appears in the scroll box on the
3Com EtherLink III Adapter Card Setup screen.
Ensure that this value matches the value set in step 4.
To change this value, scroll to the matching value, and
then click OK.
c Click OK to close the 3Com NIC Diagnostics program.
6
Restart the PC.
The hardware conflict should be resolved. If not, consult your
system administrator.
5-4
CHAPTER 5: WINDOWS 95 AND WINDOWS NT TROUBLESHOOTING
Installing Multiple NICs in a Windows NT PC
If you are installing multiple 3C509B NICs in a Windows NT 4.0
PC, you cannot use the 3Com Installation Wizard to install the
NICs. Use the following procedure to ensure that the NICs
maintain separate resource assignments and are installed free
of conflicts.
You must use this procedure to install multiple 3C509B NICs.
Failure to follow this procedure may lead to problems requiring
you to reinstall your operating system.
Installing the First NIC
Follow these steps to install the first NIC when you are installing
several NICs in a Windows NT PC:
1 Double-click the My Computer icon, double-click the
Control Panel icon, and then double-click the Network icon.
The Network screen appears.
2
Select the Adapters tab, and then click Add.
The Select Network Adapter screen appears.
3
Insert EtherDisk diskette 1 in drive A, and then click
Have Disk.
4
If not already displayed, type:
a:\
5
Click OK.
The Select OEM Option screen appears.
6
Ensure that 3Com EtherLink III 3C509B ISA is selected, and
then click OK.
The 3Com EtherLink III (3C509) ISA Adapter Bus screen appears.
7
Click OK.
Windows copies files. A message is displayed, warning you to use
the Network screen to install multiple NICs.
8
Click OK.
The setup program copies files, and the Network screen reappears.
9
Ensure that 3Com EtherLink III 3C509B ISA is selected, and
then click Properties.
The 3Com EtherLink III Adapter Card Setup dialog box appears,
showing the assigned I/O port address value.
10
Click OK, and then click OK again.
The Network screen reappears.
Installing Multiple NICs in a Windows NT PC
5-5
11
Click Close.
The Microsoft TCP/IP Properties screen appears.
12
From the Adapter box, select 3Com EtherLink III 3C509 ISA
Adapter, select a method of assigning the TCP/IP address,
and then click OK.
Messages are displayed, and you are prompted to reboot
Windows NT.
13
Click Yes.
The NIC is installed and configured. The next step is to install the
remaining NICs.
Installing Subsequent NICs
Follow this procedure to install the remaining NICs, one at a time,
after you install and configure the first NIC:
1 Perform steps 1 through 5 of the preceding procedure.
The Windows setup program displays a message warning that a
network card of this type is already installed.
2
Click OK.
The 3Com EtherLink III (3c509) ISA Adapter Bus screen appears.
A message warns you to use the Network window to install
multiple NICs.
3
Click OK.
Files are copied, and the Network screen reappears.
4
Ensure that 3Com EtherLink III 3C509B ISA is selected, and
then click Properties.
The 3Com EtherLink III Adapter Card Setup dialog box appears,
showing the assigned I/O port address value.
5
Set the I/O port address to a nonconflicting value, and then
click OK.
The 3Com EtherLink III (3C509) ISA Adapter Bus screen
appears again.
6
Click OK.
The setup program displays a warning message.
7
Click OK, and then click Close.
Files are copied, and then the Microsoft TCP/IP Properties
screen appears.
5-6
CHAPTER 5: WINDOWS 95 AND WINDOWS NT TROUBLESHOOTING
8
From the Adapter box, select 3Com EtherLink III 3C509 ISA
Adapter, select a method of assigning the TCP/IP address,
and then click OK.
Messages are displayed, and you are prompted to reboot.
9
Click No, and then double-click the 3Com icon in the taskbar
tray to start the 3Com NIC Diagnostics program.
10
Select the Configuration tab and then verify that the I/O
base address value is set to the value that you assigned
earlier in this procedure.
11
Click OK.
The second NIC is installed and configured. Repeat this procedure
for additional NICs to be installed.
The I/O base address that you assign must match the I/O base
address that you chose during the Custom installation. See
“Configuring the NIC” in Chapter 3.
12
When all NICs have been installed and configured, reboot
Windows NT.
Windows 95 and Windows NT Troubleshooting
A comprehensive section on troubleshooting tips and techniques is
provided in the online Help. To access the online Help, double-click
the 3Com icon in the taskbar tray, go to the Support tab of the
3Com NIC Diagnostics program, and click Release Notes.
Diagnostic Testing Under Windows 95 and Windows NT
The 3Com NIC Diagnostics program for Windows 95 and
Windows NT is installed on your hard disk when you install
the NIC software using the 3Com Installation Wizard.
Starting the 3Com NIC Diagnostics Program
You can start the program by double-clicking the 3Com taskbar tray
icon or by selecting 3Com NIC Doctor in the Windows Explorer.
For Windows 95 or Windows NT, follow these steps to run the
3Com NIC Diagnostics program if the 3Com icon does not appear
in your taskbar tray:
1 Click Start in the taskbar, and then select Run.
The Run dialog box appears.
2
In the Open entry box, type:
tcaudiag
3
Click OK.
Diagnostic Testing Under Windows 95 and Windows NT
5-7
Table 5-1 shows the various tab screens that are available within
the 3Com NIC Diagnostics program.
.
Table 5-1 3Com NIC Diagnostics Program Tab Screens
Tab
Description
General
The General tab is the first screen to appear when you start the
diagnostic program. This screen identifies the NICs installed in your
PC and lets you get information that is specific to the selected NIC. This
screen also provides check boxes for adding the diagnostic program
icon to the taskbar tray of your PC and enabling the PC as an auto echo
server system on the network.
Click NIC Details to display a screen that lists detailed information about
the selected NIC.
Configuration
The Configuration tab is used to change NIC configuration settings.
Statistics
The Statistics tab provides network traffic information that is updated
by the NIC driver several times a minute.
Diagnostics
The Diagnostics tab provides access to the 3Com NIC Diagnostics
program that lets you test the 3C509B NIC or change configuration
settings.
DynamicAccess
The DynamicAccess tab is used to identify applications running on your
PC that you wish to support using PACE software.
Support
The Support tab provides five buttons, each of which provides different
support-related information or options.
■
Diagnostics
The Diagnostics button provides buttons for two tests that verify
network and NIC functionality.
■
Release Notes
The Release Notes button provides information about known
problems with specific vendor models.
■
BBS Information
The BBS Information button provides information for obtaining the
latest 3Com software drivers.
■
http://www.3com.com
The http://www.3Com.com button takes you to the 3Com home
page on the 3Com Web site.
■
Problem Report
The Problem Report button displays forms for submitting a trouble
report to 3Com through e-mail.
5-8
CHAPTER 5: WINDOWS 95 AND WINDOWS NT TROUBLESHOOTING
Running Tests
Two tests help you troubleshoot problems with the NIC: the NIC
test and the network test.
NIC Test
Run the NIC test to determine that the NIC is working correctly.
Be sure to run this test after you have verified that the network
is functioning.
1
2
Follow these steps to run the NIC test:
Click Run NIC Test to begin the test.
A progress bar appears. Results are displayed when the test
is completed.
Click OK.
Network Test
Run the Network test first if you are experiencing problems with
the NIC. This tests the ability of the 3C509B NIC to transmit and
receive data while connected to the network.
1
2
Follow these steps to run the Network test:
Click Run Network Test.
The Network Connectivity Test screen is displayed.
Click Start to begin the test.
The PC on the network acting as the receiver in this test is
identified on the right side of the screen. Results are displayed
when the test is completed.
To run the test continuously, select the Continuous check box.
3
Click Close.
Uninstalling the NIC
If you have problems installing NIC software, allow the 3Com
Installation Wizard to finish. The installation cannot be canceled
once it is started.
CAUTION: Before attempting to reinstall 3Com NIC installation
software, you must first perform the uninstallation process.
Reinstalling NIC Software
5-9
Follow these steps to uninstall the NIC software in a PC running
Windows 95 or Windows NT.
1
2
Double-click the My Computer icon, double-click the Control
Panel icon, and then double-click the Network icon.
Select the 3C509B NIC.
For Windows 95—On the Configuration tab, select the
3Com EtherLink III ISA NIC.
■
For Windows NT—On the Configuration tab, select Network
adapters, and then select the 3Com EtherLink III ISA NIC.
■
3
Click Remove.
4
Click OK.
The System Settings Change screen appears, prompting you to
restart your PC.
5
Click Yes.
The NIC is no longer recognized by your operating system. All
3C509B NIC software is removed from your PC.
Reinstalling NIC Software
When an event such as a hard disk crash occurs, the original
configuration file written to the PC’s hard disk may be lost or
damaged. In this case, you must reinstall the NIC software for
the NIC to be operational.
To reinstall 3Com NIC software, follow the procedure specified
in “Configuring the NIC in a Plug and Play PC” in Chapter 2.
To reinstall 3Com NIC software using saved settings from a
previous installation, go to the next section.
If you are unable to reinstall the NIC or the NIC software
successfully, refer to the appropriate troubleshooting sections
in this chapter.
5-10
CHAPTER 5: WINDOWS 95 AND WINDOWS NT TROUBLESHOOTING
Performing Automated Installations
This section describes how to install and configure 3C509B NICs
when you want to perform multiple installations automatically or
when you must reinstall the NIC software because it has been lost
or corrupted.
This procedure uses configuration settings saved from a
previous installation.
Installing from the Hard Disk
Follow these steps if the saved configuration settings are in a file
on your hard disk:
1 Click Start in the taskbar, click Run, and then enter the path
to the file that contains the saved configuration settings
that you want to use to reinstall the NIC.
2
Click OK.
The 3Com Installation Wizard starts and displays the first screen.
3
Click Install.
3Com Installation Wizard screens appear sequentially, displaying
the settings saved in the original installation.
Installing from a Diskette
Follow these steps if the saved configuration settings are in a file
on a diskette:
1 Insert the diskette containing the saved configuration
settings in drive A.
2
Click Start in the taskbar, click Run, and then enter:
a:\
3
Click OK.
The 3Com Installation Wizard starts and displays the first screen.
4
Click Install.
3Com Installation Wizard screens appear sequentially, displaying
the settings saved in the original installation.
6
WINDOWS 3.X
TROUBLESHOOTING
This chapter explains how to isolate and solve problems that may
occur when you install the 3C509B NIC in a PC running DOS,
Windows 3.1, or Windows for Workgroups.
Checklist
If you experience problems installing the NIC, first check
these items:
■
Check the NIC LED, as described in “Link LED” in Chapter 1.
■
Check the connectors. Examine the cable for obvious signs
of damage, wear, or crimping. Substitute a known
working cable.
■
Check whether the NIC software is correctly installed. See
Chapter 4.
■
Make sure the drivers installed are correct for the network
operating system you are running (see “Installing Other
Supported Network Drivers” in Chapter 4).
If the problem persists, go to related procedures in this chapter or
refer to Appendix D, “Technical Support.”
Diagnostic Testing Under Windows 3.x
The Configuration and Diagnostic Program, on EtherDisk diskette 2,
includes the diagnostic program used for DOS, Windows 3.x, and
Windows for Workgroups. Run the diagnostic tests after installing
the 3C509B NIC to check overall NIC operation and to isolate
failures. After the NIC is installed, if the default tests do not isolate
the problem, tailor the test parameters to accommodate your
specific situation.
Do not run diagnostic tests with device drivers or memory
managers installed.
Boot your PC to DOS to avoid installing device drivers or
memory managers.
6-2
CHAPTER 6: WINDOWS 3.X TROUBLESHOOTING
Diagnostic tests are divided into three groups:
■
The Group 1 tests check the physical components, connectors,
and circuitry on the NIC.
■
The Group 2 Network Loopback Test (for the 3C509B-TPC and
COMBO NICs only) checks to see if the NIC can transmit and
receive data through the coaxial transceiver.
■
The Group 3 test (the Echo Exchange Test) tests to see if the
NIC can transmit and receive data while on the network.
If the NIC passes the group tests successfully, the NIC is
functioning correctly. If the problem remains, look at cabling,
software, driver configuration, and issues that can affect
network functionality.
Starting the DOS Configuration and Diagnostic Program
Follow these steps to run the Configuration and
Diagnostic Program:
1 Boot to DOS. (Use a DOS diskette.)
2
3
Insert EtherDisk diskette 2 in drive A.
Run the installation program. Enter:
a:install
The main menu is displayed, as shown in Figure 4-1.
4
Select Configuration and Diagnostic Program and
press Enter.
If multiple NICs are installed, each NIC is listed.
5
Select the NIC you want to test and press Enter.
You can also run the tests from the command line. At the system
prompt, enter:
3c5x9cfg run
Running the Group 1 Tests
Group 1 tests evaluate the physical components of the NIC.
A Group 1 test failure can indicate a faulty NIC.
For a description of each Group 1 test, press F1 to access Help.
In the Help screen, tab to the Index button and press Enter.
Use the arrow keys to move through the Index listings. Select
Test Definitions and press Enter.
Diagnostic Testing Under Windows 3.x
1
2
6-3
Follow these steps to run the Group 1 tests:
From the Test menu, select Run Tests and press Enter.
The Run Tests dialog box appears with the Start button
already selected.
Press Enter to start the tests.
Group 1 tests run 10 times (default setting) unless you specify
otherwise. The test results are displayed in the Results column.
Running the Group 2 Test
The Group 2 test is the Network Loopback Test. It tests whether
the 3C509B-COMBO and 3C509B-TPC NICs can transmit and
receive data over thin Ethernet coaxial wire. This test requires
either installing a loopback plug at the transceiver connection
on the NIC or running the test on an idle network.
A failure in this test usually indicates a cabling problem.
CAUTION: Running the Group 2 test while connected to an active
network can cause intermittent failures.
Assembling a Loopback Plug
If you do not have a loopback plug, you can order one from your
authorized network supplier or you can make your own. You can
purchase the terminators from your network supplier (3Com part
number 3C535).
To assemble the loopback plug, connect two 50-ohm network
cable terminators to a T connector, as shown in Figure 6-1.
T connector
50Ω Terminator
50Ω Terminator
Figure 6-1 Assembling a Loopback Plug
6-4
CHAPTER 6: WINDOWS 3.X TROUBLESHOOTING
Starting the Group 2 Test
Follow these steps to run the Group 2 test on either the
3C509B-TPC or 3C509B-COMBO NIC:
1 Connect the loopback plug to the round BNC connector on
the NIC.
2
Start the Configuration and Diagnostic Program,
as described in “Starting the DOS Configuration and
Diagnostic Program” earlier in this chapter.
3
From the Test menu, select Test Setup.
4
Enable the Group 2 test. Select OK and press Enter.
5
Go to the Run Tests dialog box to start the tests.
6
After the test is completed:
a Exit the Configuration and Diagnostic Program.
b Remove the loopback plug.
Running the Group 3 Test
The Group 3 test is the Echo Exchange Test. It tests to see
if the NIC can transmit and receive data while connected to
the network. If you have successfully run the Group 1 and
Group 2 tests, a failure in the Group 3 test usually indicates
a cabling, hub, or network problem.
CAUTION: Do not use an active network to run the Group 3 test.
To run the Group 3 test on the network, you need a second PC to
serve as an echo server, and it must have a 3Com NIC installed.
The echo server receives packets from and echoes packets back to
the NIC being tested. The diagnostic program provided with the
NIC supports the 3C509B echo server diagnostic program.
Setting Up an Echo Server
Follow these steps to set up an echo server:
1 Insert the EtherDisk diskette for the echo server NIC in
drive A of the echo server.
2
Start the diagnostic program on the echo server.
The diagnostic program that you use is dictated by the NIC that is
installed in the echo server. See Table 6-1. At the DOS prompt,
enter the diagnostic program name for the associated NIC.
Diagnostic Testing Under Windows 3.x
6-5
Table 6-1 Diagnostic Programs
Diagnostic
Program Name
NIC Installed
in the Echo Server
3C503.EXE
EtherLink II® or II TP, EtherLink II/16 or II/16 TP
3C505.EXE
EtherLink Plus®
3C507.EXE
EtherLink 16 or EtherLink 16 TP
3C508CFG.EXE
3Com Red
3C5X9CFG.EXE
EtherLink III family
3C523.EXE
EtherLink/MC
3C523TP.EXE
EtherLink/MC TP
3C527.EXE
EtherLink/MC 32
3C59XCFG.EXE
EtherLink III EISA/PCI bus master family (including Fast
EtherLink NIC running at 10 Mbps)
3C90XCFG.EXE
EtherLink XL and Fast EtherLink XL family of NICs
running at 10 Mbps
The main window of the diagnostic program is displayed.
3
From the Test menu, select Echo Server, and then click Start.
A message confirms that your PC is now set up as an echo server.
Starting the Group 3 Test
Follow these steps to run the Group 3 test on the 3C509B NIC:
1 Start the Configuration and Diagnostic Program on the PC
in which the NIC to be tested is installed.
2
From the Test menu, select Test Setup.
3
Enable the Group 3 test. Select OK and press Enter.
4
Go to the Run Tests dialog box to start the tests.
5
After the test is completed:
a Exit the program on the echo server.
b Exit the Configuration and Diagnostic Program.
6-6
CHAPTER 6: WINDOWS 3.X TROUBLESHOOTING
Getting Help If a Test Fails
If a diagnostic test fails, the NIC may not be defective. The
problem may be incorrect configuration settings, settings that
conflict with other NICs, or improper installation.
For more information about a failed diagnostic test:
■
Select the test that failed in the Run Tests dialog box and
press Enter.
■
Select the Zoom button and press Enter.
CAUTION: If you intend to remove the NIC from your PC, make
sure to turn the power off before removing or reinserting the NIC.
SPECIFICATIONS
A
This appendix lists specifications, pin assignments, and cable
requirements for the 3C509B NIC.
NIC Specifications
Network Interface
3C509B-TP
3C509B-TPO
Ethernet IEEE 802.3i 10BASE-T
industry standard for a 10 Mbps
baseband CSMA/CD local area
network
3C509B-COMBO
3C509B-TPC
IEEE 802.3i 10BASE-T and
Ethernet IEEE 802.3 industry
standard for a 10 Mbps CSMA/CD
local area network
Physical Dimensions
Length:
155.956 mm (6.14 in)
Height:
100.330 mm (3.95 in)
TPO height:
63.500 mm (2.50 in)
TPC height:
77.470 mm (3.05 in)
Environmental Operating Range
Operating temperature:
0˚ to 70 ˚C (32˚ to 158 ˚F)
Humidity:
10 to 90% noncondensing
Power Requirements
Operating voltage:
+5 V ± 5% @ 150 mA max
+12 V ± 5% @ 0.5 A max
A-2
APPENDIX A: SPECIFICATIONS
RJ-45 Connector Pin Assignments
Figure A-1 shows the RJ-45 connector pin assignments.
8
7
RD- 6
5
4
RD+ 3
TD- 2
TD+ 1
8
Figure A-1 RJ-45 Connector Pin Assignments
AUI Connector Pin Assignments
Table A-1 lists the pin assignments for the AUI (attachment unit
interface) connector.
Table A-1 AUI Connector Pin Assignments
Pin
Function
Pin
Function
1
Collision shield
9
Collision –
2
Collision +
10
Transmit –
3
Transmit +
11
Transmit shield
4
Receive shield
12
Receive –
5
Receive +
13
+12 volts
6
Power return
14
Voltage shield
7
Not used
15
Not used
8
Not used
Cable Specifications
A-3
Cable Specifications
In order to maintain compliance with the limits of a Class B digital
device, 3Com requires that you use quality interface cables when
connecting to this device. Changes or modifications not expressly
approved by 3Com could void the user’s authority to operate this
equipment. Examples of supported cable types are shown in
Table A-2.
Table A-2 Supported Cable Types
Type
Example
Unshielded
twisted-pair
100-ohm
Category 3 LAN and high-speed data cable, for example,
Anixter CM-00424BAG-3 or equivalent
Thin coaxial
RG58 A/U or C/U (50 ohm ± 4)
Thick coaxial
RG59 (50 ohm ± 2)
Category 4 extended distance LAN cable, for example,
Anixter CM-00424BAG-4 or equivalent
The 10BASE-T cable you use for establishing a connection to the
network should not be used for any other purpose. It must be
dedicated to the link between the NIC and the network.
For complete cabling details, refer to the IEEE 802.3 specification,
section 8.4, “Coaxial Cables and Electrical Parameters.”
B
ADVANCED PACE FEATURES
This appendix describes PACE advanced features and how to
use them.
Additional Ranges Tab
The Additional Ranges tab of the 3Com PACE Support Setup screen
allows you to add information for PACE-supported applications that
are not listed in the list box on the Supported Applications tab. Refer
to the user guide that came with the PACE-supported application
for specific range and protocol information.
The Additional Ranges tab is shown in Figure B-1.
Figure B-1 PACE Additional Ranges Tab
1 To add PACE ranges, place the cursor in the Range Start
entry box and enter the application’s port or socket
start range.
2 Place the cursor in the Range End entry box and enter the
application’s port or socket end range.
3 In the Protocol selection box, click the down arrow to
display a list of the installed protocols on your PC.
B-2
APPENDIX B: ADVANCED PACE FEATURES
4 Select the appropriate protocol for that application. Refer to
the application’s user guide for the recommended protocol.
Some applications support multiple protocols and use different
port or socket ranges for each protocol. If the application in
question uses multiple protocols, the range and protocol must
match those on your PC.
For example, if TCP/IP is the only protocol installed on your PC,
do not enter the socket range for the IPX protocol. Use the range
for TCP/IP.
5 Click Add.
The range appears in the list box.
To remove a range, select the range in the list box and click Remove.
Do one of the following:
■
To change advanced values, click Advanced Options to display
the Advanced Options tab on the 3Com PACE Support Setup
screen shown in Figure B-2.
■
If you do not want to change advanced values, click OK to
return to the 3Com PACE Support Setup screen.
Advanced Options Tab
The Advanced Options tab provides options that enable you to
tailor how the network driver handles PACE traffic. Normally,
these values do not need to be altered. Consult your network
administrator before changing these values.
Figure B-2
PACE Advanced Options Tab
Advanced Options Tab
B-3
The following advanced values can be modified to regulate PACE
traffic on the network.
FIFO Packet Threshold
Controls the number of non-PACE packets that the network driver
allows in the FIFO ahead of PACE packets. A smaller number
decreases the time between PACE packets, but it can also
decrease performance. The recommended setting is 3.
Concurrent UDP Streams
Controls the number of simultaneous multimedia UDP packet
streams that the network driver can handle at any given time. For
many applications, the number of UDP streams is the same as the
number of connections.
For example, a videoconference with three people at three
different sites uses three concurrent UDP streams for the video
data. The concurrent UDP streams setting must be a power of two
(2, 4, 8, 16, etc.), but the optimal value varies depending on your
PC and the application that you are running.
Although a video server can support up to 32 connections, a client
may only want to conference with four other people at a time.
The recommended setting is 16.
Low-Priority Ratio
When PACE support is enabled, high-priority packets are always
transmitted before low-priority packets. If a high-priority application
sends out a sufficiently high number of high-priority packets,
low-priority packets may not be sent.
To prevent this problem, the driver uses a ratio setting to periodically
send out a low-priority packet (if one is waiting to be sent). For
example, if a value of 1000 is entered, one low-priority packet
would be sent for every 1,000 high-priority packets. The
recommended setting is 25.
Natural Packet Interval
To communicate packet priority to interconnect devices (repeaters,
switches, and the like), the PACE driver slightly modifies the
Ethernet packet. Because of this, connection problems may
result when these modified packets are sent out for long periods
of time during which no low-priority packets are sent. To get
around this problem, the driver can be configured to periodically
send out an unaltered, natural packet. The recommended setting
is 180 seconds.
B-4
APPENDIX B: ADVANCED PACE FEATURES
Disable Switch Packet Prioritization
This option disables modification of Ethernet packets used for
prioritization of multimedia traffic within 3Com switch products.
For example, disabling switch packet prioritization can sometimes
alleviate the failure to make a multimedia connection between a
PACE-enabled workstation and a non-PACE workstation.
Disabling switch packet prioritization only affects the switch.
It does not change the behavior of the PACE driver in any way.
High-priority packets are transmitted ahead of most non-PACE
packets on the workstation.
Disable Receive Packet Buffering
This option disables the receive packet buffer.
C
CROSSOVER CABLE
TROUBLESHOOTING TIPS
When you work with 10BASE-T cabling, concentrators, and NICs
from different vendors, it is possible to connect everything but still
have no communication between file servers and workstations.
When there are several unknown variables, it is difficult to
determine which component is failing. Start with the following
procedure to narrow the range of possible causes:
1 Determine whether your equipment complies with the
10BASE-T standard.
This is particularly important for data concentrators (hubs
or repeaters).
2 Connect a straight-through cable from the PC to the hub.
The hub performs an internal crossover so that the signal can
go from TD+ to RD+ and TD– to RD–. When you look at an
RJ-45 connector from the front (that is, the opposite side from
where the wires enter the connector), pin 1 is identified on the
right-hand side when the metal contacts are facing up.
3 Make sure that the TD+ and TD– wires are twisted together,
and that the RD+ and RD– wires are twisted together.
Using wires from opposing pairs can cause signals to be lost.
Troubleshooting Hubs with Crossover Cable
A crossover cable can be used to isolate failures in these
components when hub performance or impedance settings are
in question.
1 Connect a file server and a client PC back to back with a
crossover cable to verify that the NIC and network
operating system are properly configured.
C-2
APPENDIX C: CROSSOVER CABLE TROUBLESHOOTING TIPS
2 To make a crossover cable, connect TD+ to RD+ and
TD– to RD–.
The cable performs the crossover that is usually performed by the
hub. Figure C-1 shows the pinouts for the crossover cable:
.
12345678
Straight-through
10BASE-T cable
1
2
3
4
5
6
7
8
Crossover
10BASE-T cable
1
2
3
4
5
6
7
8
TD+ 1
TD 2
RD+ 3
4
5
RD 6
7
8
1
2
3
4
5
6
7
8
TD+
TD
RD+
RD
Figure C-1 Straight-Through and Crossover Cable Pinouts
If the file server and client PC function together as a small
network, then either the existing cabling or the hub is failing.
■
■
■
With a correct crossover connection, the LED lights.
With a straight-through connection, the LED does not light.
With a polarity mismatch (that is, TD+ to RD– instead of TD+
to RD+), the LED blinks.
TECHNICAL SUPPORT
D
3Com provides easy access to technical support information
through a variety of services. This appendix describes
these services.
Information contained in this appendix is correct at time of
publication. For the very latest, we recommend that you access
3Com Corporation’s World Wide Web site as described below.
Online Technical Services
3Com offers worldwide product support 24 hours a day, 7 days
a week, through the following online systems:
■
■
■
■
World Wide Web site
3Com Bulletin Board Service (3ComBBS)
3ComFactsSM automated fax service
3ComForum on CompuServe® online service
World Wide Web Site
Access the latest networking information on 3Com Corporation’s
World Wide Web site by entering our URL into your Internet
browser:
http://www.3com.com/
This service features the latest information about 3Com solutions
and technologies, customer service and support, news about the
company, NetAge® Magazine, and more.
3Com Bulletin Board Service
3ComBBS contains patches, software, and drivers for all 3Com
products, as well as technical articles. This service is available
through analog modem or digital modem (ISDN) 24 hours a day,
7 days a week.
D-2
APPENDIX D: TECHNICAL SUPPORT
Access by Analog Modem
To reach the service by modem, set your modem to 8 data bits, no
parity, and 1 stop bit. Call the telephone number nearest you:
Country
Data Rate
Telephone Number
Australia
up to 14400 bps
61 2 9955 2073
Brazil
up to 14400 bps
55 11 547 9666
France
up to 14400 bps
33 1 6986 6954
Germany
up to 28800 bps
4989 62732 188
Hong Kong
up to 14400 bps
852 2537 5608
Italy (fee required)
up to 14400 bps
39 2 27300680
Japan
up to 14400 bps
81 3 3345 7266
Mexico
up to 28800 bps
52 5 520 7853
P. R. of China
up to 14400 bps
86 10 684 92351
Singapore
up to 14400 bps
65 534 5693
Taiwan
up to 14400 bps
886 2 377 5840
U.K.
up to 28800 bps
44 1442 438278
U.S.A.
up to 28800 bps
1 408 980 8204
Access by Digital Modem
ISDN users can dial in to 3ComBBS using a digital modem for fast
access up to 56 Kbps. To access 3ComBBS using ISDN, use the
following number:
408 654 2703
3ComFacts Automated Fax Service
3Com Corporation’s interactive fax service, 3ComFacts, provides
data sheets, technical articles, diagrams, and troubleshooting
instructions on 3Com products 24 hours a day, 7 days a week.
Call 3ComFacts using your Touch-Tone telephone using one of
these international access numbers:
Country
Telephone Number
Hong Kong
852 2537 5610
U.K.
44 1442 438279
U.S.A.
1 408 727 7021
Support from Your Network Supplier
D-3
Local access numbers are available within the following countries:
Country
Telephone
Number
Country
Telephone
Number
Australia
1800 678 515
Netherlands
06 0228049
Belgium
0800 71279
New Zealand
0800 446 398
Denmark
800 17319
Norway
800 11062
Finland
98 001 4444
Portugal
0505 442 607
France
05 90 81 58
Russia (Moscow only)
956 0815
Germany
0130 81 80 63
Singapore
800 6161 463
Hong Kong
800 933 486
Spain
900 964 445
Italy
1678 99085
Sweden
020 792954
Malaysia
1800 801 777
U.K.
0800 626403
3ComForum on CompuServe Online Service
3ComForum is a CompuServe-based service containing patches,
software, drivers, and technical articles about all 3Com products,
as well as a messaging section for peer support. To use
3ComForum, you need a CompuServe account.
To use 3ComForum:
1 Log on to CompuServe.
2 Type go threecom
3 Press [Return] to see the 3ComForum main menu.
Support from Your Network Supplier
If additional assistance is required, contact your network supplier.
Many suppliers are authorized 3Com service partners who are
qualified to provide a variety of services, including network
planning, installation, hardware maintenance, application
training, and support services.
When you contact your network supplier for assistance, have the
following information ready:
■
Diagnostic error messages
■
A list of system hardware and software, including
revision levels
■
Details about recent configuration changes, if applicable
If you are unable to contact your network supplier, see the
following section on how to contact 3Com.
D-4
APPENDIX D: TECHNICAL SUPPORT
Support from 3Com
If you are unable to receive support from your network supplier,
technical support contracts are available from 3Com.
Contact your local 3Com sales office to find your authorized
service provider using one of these numbers:
Regional Sales Office
3Com Corporation
P.O. Box 58145
5400 Bayfront Plaza
Santa Clara, California
95052-8145
U.S.A.
3Com Asia Limited
Australia
Telephone Number
800 NET 3Com or 1 408 764 5000
408 764 5001 (fax)
Korea
Malaysia
New Zealand
Philippines
Singapore
Taiwan
Thailand
61 2 9937 5000 (Sydney)
61 3 9866 8022 (Melbourne)
8610 68492568 (Beijing)
86 21 63740220 Ext 6115 (Shanghai)
852 2501 1111
91 11 644 3974
6221 572 2088
81 6 536 3303 (Osaka)
81 3 3345 7251 (Tokyo)
822 2 319 4711
60 3 732 7910
64 9 366 9138
632 892 4476
65 538 9368
886 2 377 5850
662 231 8151 4
3Com Benelux B.V.
Belgium
Netherlands
32 2 725 0202
31 30 6029700
3Com Canada
Calgary
Montreal
Ottawa
Toronto
Vancouver
403 265 3266
514 683 3266
613 566 7055
416 498 3266
604 434 3266
3Com European HQ
49 89 627320
3Com France
33 1 69 86 68 00
China
Hong Kong
India
Indonesia
Japan
(continued)
Support from 3Com
Regional Sales Office
3Com GmbH
Austria
Czech Republic/Slovak
Republic
Germany
(Central European HQ)
Hungary
Poland
Switzerland
Telephone Number
43 1 513 4323
420 2 21845 800
49 30 34 98790 (Berlin)
49 89 627320 (Munich)
36 1 250 83 41
48 22 6451351
41 31 996 14 14
3Com Ireland
353 1 820 7077
3Com Latin America
U.S. Headquarters
Northern Latin America
Argentina
Brazil
Chile
Colombia
Mexico
Peru
Venezuela
408 326 2093
305 261 3266 (Miami, Florida)
541 312 3266
55 11 546 0869
562 633 9242
571 629 4110
52 5 520 7841/7847
51 1 221 5399
58 2 953 8122
3Com Mediterraneo
Italy
Spain
39 2 253011 (Milan)
39 6 5279941 (Rome)
34 1 383 17 00
3Com Middle East
971 4 349049
3Com Nordic AB
Denmark
Finland
Norway
Sweden
45 39 27 85 00
358 0 435 420 67
47 22 18 40 03
46 8 632 56 00
3Com Russia
007 095 258 09 40
3Com Southern Africa
27 11 807 4397
3Com UK Ltd.
44 131 220 8228 (Edinburgh)
44 161 873 7717 (Manchester)
44 162 889 7000 (Marlow)
D-5
D-6
APPENDIX D: TECHNICAL SUPPORT
Returning Products for Repair
Before you send a product directly to 3Com for repair, you must
first obtain a Return Materials Authorization (RMA) number.
Products sent to 3Com without RMA numbers will be returned
to the sender unopened, at the sender’s expense.
To obtain an RMA number, call or fax:
Country
Telephone Number
Fax Number
U.S.A. and Canada
1 800 876 3266, option
2
408 764 7120
Latin America
1 408 326 2927
408 764 7120
Europe, South Africa, and
Middle East
44 1442 438125
44 1442 435822
Outside Europe, U.S.A.,
and Canada
1 408 326 2926
1 408 764 7120
INDEX
Numbers
3C509B NIC specifications 1-2
3Com Bulletin Board Service
(3ComBBS) D-1
3Com Installation Wizard 3-1
Custom installation 2-1
Express installation 2-1
3Com sales offices D-4
3Com URL D-1
3ComFacts D-2
3ComForum D-3
A
attachment unit interface (AUI) A-2
AUI connector 1-2, 1-7, A-2
AUI port, slide latch 1-7
AutoLink program 4-1
AUTOLINK.LOG file 4-2
automated installation, creating file
for 5-10
B
BIOS, non–Plug and Play 2-7, 3-3
BNC connector 1-2, 1-6
bulletin board service D-1
C
cable specifications 1-2, A-3
changing configuration settings with DOS
diagnostic program 4-8
changing I/O base address or IRQ 5-2
CompuServe D-3
configuration and diagnostics program
Windows 3.x 6-1
Windows 95 5-6
Windows NT 5-6
configuration settings
changing with DOS diagnostic
program 4-8
saving with 3Com NIC
Diagnostics 3-14
Configuration tab 5-7
configuring 2-5, 4-1
DNS 3-8
DynamicAccess software 3-11
ISA to EISA 4-6
NIC
DOS 4-1, 4-4
Windows 3.x 4-1
Windows 95 2-5
Windows for Workgroups 4-1, 4-4
saving settings 3-15
TCP/IP 3-6, 3-17
connectors 1-2
conventions
notice icons, About This Guide 2
text, About This Guide 2
crossover cable C-1
Custom installation 2-1
Windows 95 2-4
Windows NT 2-10
D
DHCP server connection, testing 3-6
Diagnostic and Configuration
Program, DOS 6-2
diagnostic program,
Windows 95/Windows NT
Diagnostics tab 5-7
running tests 5-8
diagnostic programs, list of 6-5
diagnostic test failure 6-6
diagnostic testing
DOS 6-2
Windows 95/NT 5-6
Diagnostics tab 5-7
disabling Plug and Play 2-7
DNS
configuring 3-8
testing the server connection 3-8
domain name, entering 3-9
DOS
auto configuring the NIC 4-5
configuring the NIC 4-4
diagnostic program 6-2
installation program 4-1
uninstallation program 4-4
2
INDEX
drivers, installing supported
Novell NetWare 4-1
Windows 3.1/DOS 4-1
Windows 95 2-5
Windows for Workgroups 4-1
Windows NT 2-10
DynamicAccess software 3-11
DynamicAccess tab 5-7
E
EISA, reconfiguring to ISA 4-7
Express installation 2-1
F
fax service. See 3ComFacts
G
gateway server 3-7
entering the address 3-7
General tab 5-7
Group 1 tests 6-2
Group 2 test 6-3
Group 3 test 6-4
H
hardware conflicts in Windows 95 and
Windows NT, resolving 5-1
host name, entering 3-9
I
I/O base address, changing 5-2
identifying PC on the network 3-10
installation file, making 3-15
installations, automated 5-10
installing drivers
Windows 3.1/DOS 4-1
Windows 95 2-5
Windows for Workgroups 4-1
installing multiple NICs, Windows NT 5-4
installing the NIC 1-3
IRQs
level, changing 5-2
list of available 2-4
ISA, configuring to EISA 4-6
L
link LED 1-7
loopback plug, assembling 6-3
M
maximum network segments 1-2
multiple installations
making installation file for 3-15
performing 5-10
multiple NICs in Windows NT PC,
installing 5-4
N
NetWare 4-1
NLM files 4-3
network
drivers 4-3
identifying PC on 3-10
interface A-1
testing the connection 3-4
network supplier support D-3
network test 5-8
NIC
configuration, changing 4-8
disabling Plug and Play 2-7
handling 1-3
installing the 1-3
link LED 1-7
reinstalling software 5-9
removing installation software 4-4
specifications 1-2, A-1
testing 3-3
uninstalling NIC software 5-8
NIC test 5-8
non–Plug and Play BIOS 2-7, 3-3
O
online technical services D-1
operating voltage requirements A-1
P
PACE technology 3-11, B-1
pin assignments A-2
Plug and Play
configuring the NIC when disabled 2-8
disabling 2-7
preinstallation procedure for
Windows 95 2-4
printing AUTOLINK.LOG file 4-2
problem report 5-7
R
reinstalling NIC software 5-9
repeating previous installation 3-13
resolving Windows 95 and Windows NT
hardware conflicts 5-1
returning products for repair D-6
RJ-45 connector 1-2, 1-5
pin assignments A-2
INDEX
S
U
saving installation settings 3-14
server address, entering the DNS 3-9
server, DHCP, testing 3-6
settings, changing configuration 4-8
slide latch, AUI port 1-7
software
installing
Windows 95 2-5
Windows NT 2-10
reinstalling 5-9
specifications 1-2, A-1
network interface A-1
operating voltage requirements A-1
static electricity 1-3
Statistics tab 5-7
subnet mask, entering the 3-7
Support tab 5-7
supported network drivers 4-3
uninstalling NIC software 5-8
URL D-1
T
TCP/IP, configuring
in Windows 95 3-6
in Windows NT 3-17
technical support
3Com URL D-1
bulletin board service D-1
fax service D-2
network suppliers D-3
product repair D-6
using CompuServe D-3
test
DHCP server connection 3-6
DNS server connection 3-8
failure 6-6
gateway connection 3-7
Group 1 6-2
Group 2 6-3
Group 3 6-4
network 3-3, 5-8
network connection 3-4
NIC 3-3, 5-8
troubleshooting
3Com NIC Diagnostics 5-6
crossover cable C-1
DOS diagnostics 6-2
hubs with crossover cable C-1
initial 5-1, 6-1
resource conflicts 5-1
Windows 3.x 6-1
Windows for Workgroups 6-1
Windows NT 5-1
Windows 95 5-1
3
W
Web site 5-7, D-1
Windows 3.1/DOS
drivers, installing 4-1
NIC
auto configure 4-5
configuring 4-4
uninstalling software 4-4
Windows 95
changing I/O base address or IRQ 5-2
Custom installation 2-1, 2-4
Express installation 2-1
installing NIC software 2-1
performing automated
installations 5-10
Plug and Play, disabling 2-7
preinstallation procedure 2-4
reinstalling NIC software 5-9
Windows for Workgroups
drivers, installing 4-1
NIC
auto configure 4-5
configuring 4-4
uninstalling software 4-4
Windows NT
changing I/O base address or IRQ 5-3
Custom installation 2-10
installing multiple NICs 5-4
performing automated
installations 5-10
reinstalling NIC software 5-9
World Wide Web (WWW) D-1
3Com Corporation LIMITED WARRANTY
HARDWARE
3Com warrants its hardware products to be free from defects in workmanship and materials, under
normal use and service, for the following lengths of time from the date of purchase from 3Com or its
Authorized Reseller:
Network interface cards
Lifetime
Other hardware products (unless otherwise specified in the warranty statement above)
1 year
Spare parts and spares kits
90 days
If a product does not operate as warranted above during the applicable warranty period, 3Com
shall, at its option and expense, repair the defective product or part, deliver to Customer an equivalent
product or part to replace the defective item, or refund to Customer the purchase price paid for the
defective product. All products that are replaced will become the property of 3Com. Replacement
products may be new or reconditioned. Any replaced or repaired product or part has a ninety (90) day
warranty or the remainder of the initial warranty period, whichever is longer.
3Com shall not be responsible for any software, firmware, information, or memory data of Customer
contained in, stored on, or integrated with any products returned to 3Com for repair, whether under
warranty or not.
SOFTWARE
3Com warrants that the software programs licensed from it will perform in substantial conformance
to the program specifications therefor for a period of ninety (90) days from the date of purchase from
3Com or its Authorized Reseller. 3Com warrants the media containing software against failure during
the warranty period. No updates are provided. The sole obligation of 3Com with respect to this express
warranty shall be (at the discretion of 3Com) to refund the purchase price paid by Customer for any
defective software products, or to replace any defective media with software which substantially
conforms to applicable 3Com published specifications. Customer assumes responsibility for the
selection of the appropriate applications program and associated reference materials. 3Com makes no
warranty or representation that its software products will work in combination with any hardware or
applications software products provided by third parties, that the operation of the software products
will be uninterrupted or error free, or that all defects in the software products will be corrected. For any
third-party products listed in the 3Com software product documentation or specifications as being
compatible, 3Com will make reasonable efforts to provide compatibility, except where the
noncompatibility is caused by a “bug” or defect in the third party’s product.
STANDARD WARRANTY SERVICE
Standard warranty service for hardware products may be obtained by delivering the defective product,
accompanied by a copy of the dated proof of purchase, to the 3Com Corporate Service Center or to
an Authorized 3Com Service Center during the applicable warranty period. Standard warranty
service for software products may be obtained by telephoning the 3Com Corporate Service Center
or an Authorized 3Com Service Center, within the warranty period. Products returned to the 3Com
Corporate Service Center must be preauthorized by 3Com with a Return Material Authorization (RMA)
number marked on the outside of the package, and sent prepaid, insured, and packaged appropriately
for safe shipment. The repaired or replaced item will be shipped to Customer, at the expense of 3Com,
not later than thirty (30) days after receipt of the defective product by 3Com.
WARRANTIES EXCLUSIVE
IF A 3COM PRODUCT DOES NOT OPERATE AS WARRANTED ABOVE, CUSTOMER’S SOLE REMEDY
FOR BREACH OF THAT WARRANTY SHALL BE REPAIR, REPLACEMENT, OR REFUND OF THE PURCHASE
PRICE PAID, AT THE OPTION OF 3COM. TO THE FULL EXTENT ALLOWED BY LAW, THE FOREGOING
WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF ALL OTHER WARRANTIES, TERMS,
OR CONDITIONS, EXPRESS OR IMPLIED, EITHER IN FACT OR BY OPERATION OF LAW, STATUTORY OR
OTHERWISE, INCLUDING WARRANTIES, TERMS, OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR
A PARTICULAR PURPOSE, AND SATISFACTORY QUALITY. 3COM NEITHER ASSUMES NOR AUTHORIZES
ANY OTHER PERSON TO ASSUME FOR IT ANY OTHER LIABILITY IN CONNECTION WITH THE SALE,
INSTALLATION, MAINTENANCE, OR USE OF ITS PRODUCTS.
3COM SHALL NOT BE LIABLE UNDER THIS WARRANTY IF ITS TESTING AND EXAMINATION DISCLOSE
THAT THE ALLEGED DEFECT IN THE PRODUCT DOES NOT EXIST OR WAS CAUSED BY CUSTOMER’S OR
ANY THIRD PERSON’S MISUSE, NEGLECT, IMPROPER INSTALLATION OR TESTING, UNAUTHORIZED
ATTEMPTS TO REPAIR OR MODIFY, OR ANY OTHER CAUSE BEYOND THE RANGE OF THE INTENDED
USE, OR BY ACCIDENT, FIRE, LIGHTNING, OR OTHER HAZARD.
LIMITATION OF LIABILITY
TO THE FULL EXTENT ALLOWED BY LAW, 3COM ALSO EXCLUDES FOR ITSELF AND ITS SUPPLIERS ANY
LIABILITY, WHETHER BASED IN CONTRACT OR TORT (INCLUDING NEGLIGENCE), FOR INCIDENTAL,
CONSEQUENTIAL, INDIRECT, SPECIAL, OR PUNITIVE DAMAGES OF ANY KIND, OR FOR LOSS OF
REVENUE OR PROFITS, LOSS OF BUSINESS, LOSS OF INFORMATION OR DATA, OR OTHER FINANCIAL
LOSS ARISING OUT OF OR IN CONNECTION WITH THE SALE, INSTALLATION, MAINTENANCE, USE,
PERFORMANCE, FAILURE, OR INTERRUPTION OF ITS PRODUCTS, EVEN IF 3COM OR ITS AUTHORIZED
RESELLER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND LIMITS ITS LIABILITY TO
REPAIR, REPLACEMENT, OR REFUND OF THE PURCHASE PRICE PAID, AT THE OPTION OF 3COM. THIS
DISCLAIMER OF LIABILITY FOR DAMAGES WILL NOT BE AFFECTED IF ANY REMEDY PROVIDED HEREIN
SHALL FAIL OF ITS ESSENTIAL PURPOSE.
GOVERNING LAW
This Limited Warranty shall be governed by the laws of the State of California, U.S.A. Some countries,
states, or provinces do not allow the exclusion or limitation of implied warranties or the limitation of
incidental or consequential damages for certain products supplied to consumers or the limitation of
liability for personal injury, so the above limitations and exclusions may be limited in their application
to you. This warranty gives you specific legal rights which may vary depending on local law.
3Com Corporation, 5400 Bayfront Plaza, P.O. Box 58145, Santa Clara, CA 95052-8145.
(408) 764-5000
FCC CLASS B STATEMENT
This device complies with Part 15 of the FCC Rules. Operation is subject to the following
two conditions:
1 This device may not cause harmful interference, and
2 This device must accept any interference received, including interference that may cause
undesired operation.
WARNING: This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to Part 15 of the FCC Rules, and the Canadian Department of Communications
Equipment Standards entitled, “Digital Apparatus,” ICES-003.These limits are designed to provide
reasonable protection against harmful interference in a residential installation. This equipment
generates, uses and can radiate radio frequency energy and, if not installed and used in accordance
with the instructions, may cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this equipment does cause
harmful interference to radio or television reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to correct the interference by one or more
of the following measures:
■
Reorient or relocate the receiving antenna.
■
Increase the separation between the equipment and receiver.
■
Connect the equipment into an outlet on a circuit different from the one which the receiver is
connected to.
■
Consult the dealer or an experienced radio/TV technician for help.
The user may find the following booklet prepared by the Federal Communications Commission helpful:
The Interference Handbook
This booklet is available from the U.S. Government Printing Office, Washington, D.C. 20402. Stock No.
004-000-00345-4.
NOTE: In order to maintain compliance with the limits of a Class B digital device, 3Com requires that
you use quality interface cables when connecting to this device. Changes or modifications not expressly
approved by 3Com could void the user’s authority to operate this equipment. Refer to the manual for
specifications on cabling types.
FCC DECLARATION OF CONFORMITY
We declare under our sole responsibility that the
Model:
3C509B
Description:
EtherLink III ISA Network Interface Card
to which this declaration relates, is in conformity with the following standards or other
normative documents:
■
ANSI C63.4-1992 Methods of Measurement
■
15.107 (e)Class B Conducted Limits
15.109 (g)Class B Radiated Emissions Limits
3Com Corporation, 5400 Bayfront Plaza, P.O. Box 58145, Santa Clara, CA 95052-8145
3COM END USER SOFTWARE LICENSE AGREEMENT
IMPORTANT: Read Before Using This Product
YOU SHOULD CAREFULLY READ THE FOLLOWING TERMS AND CONDITIONS BEFORE USING THIS
PRODUCT. IT CONTAINS SOFTWARE, THE USE OF WHICH IS LICENSED BY 3COM CORPORATION
(“3COM”) TO ITS CUSTOMERS FOR THEIR USE ONLY AS SET FORTH BELOW. IF YOU DO NOT
AGREE TO THE TERMS AND CONDITIONS OF THIS AGREEMENT, DO NOT USE THE SOFTWARE.
USING ANY PART OF THE SOFTWARE INDICATES THAT YOU ACCEPT THESE TERMS.
LICENSE: 3Com grants you a nonexclusive license to use the accompanying software program(s) (the
“Software”) subject to the terms and restrictions set forth in this License Agreement. You are not
permitted to lease, rent, distribute or sublicense the Software or to use the Software in a time-sharing
arrangement or in any other unauthorized manner. Further, no license is granted to you in the human
readable code of the Software (source code). Except as provided below, this License Agreement does
not grant you any rights to patents, copyrights, trade secrets, trademarks, or any other rights in respect
to the Software.
The Software is licensed to be used on any workstation or any network server owned by or leased to
you, provided that the Software is used only in connection with a 3Com adapter. You may reproduce
and provide one (1) copy of the Software and supporting documentation for each such workstation or
network server on which the Software is used as permitted hereunder. Otherwise, the Software and
supporting documentation may be copied only as essential for backup or archive purposes in support
of your use of the Software as permitted hereunder. You must reproduce and include all copyright
notices and any other proprietary rights notices appearing on the Software and the supporting
documentation on any copies that you make.
NO ASSIGNMENT; NO REVERSE ENGINEERING: You may not transfer or assign the Software and/or
this License Agreement to another party without the prior written consent of 3Com. If such consent
is given and you transfer or assign the Software and/or this License Agreement, then you must at the
same time either transfer any copies of the Software as well as the supporting documentation to the
same party or destroy any such materials not transferred. Except as set forth above, you may not
transfer or assign the Software or your rights under this License Agreement.
Modification, reverse engineering, reverse compiling, or disassembly of the Software is expressly
prohibited. However, if you are a European Community (“EC”) resident, information necessary to
achieve interoperability of the Software with other programs within the meaning of the EC Directive
on the Legal Protection of Computer Programs is available to you from 3Com upon written request.
EXPORT RESTRICTIONS: You agree that you will not export or re-export the Software or
accompanying documentation (or any copies thereof) or any products utilizing the Software or such
documentation in violation of any applicable laws or regulations of the United States or the country in
which you obtained them.
TRADE SECRETS; TITLE: You acknowledge and agree that the structure, sequence and organization
of the Software are the valuable trade secrets of 3Com and its suppliers. You agree to hold such trade
secrets in confidence. You further acknowledge and agree that ownership of, and title to, the Software
and all subsequent copies thereof regardless of the form or media are held by 3Com and its suppliers.
UNITED STATES GOVERNMENT LEGEND: All technical data and Software are commercial in nature
and developed solely at private expense. The Software is delivered as Commercial Computer Software
as defined in DFARS 252.227-7014 (June 1995) or as a commercial item as defined in FAR 2.101(a) and
as such is provided with only such rights as are provided in this License Agreement, which is 3Com’s
standard commercial license for the Software. Technical data is provided with limited rights only as
provided in DFAR 252.227-7015 (Nov. 1995) or FAR 52.227-14 (June 1987), whichever is applicable.
You agree not to remove or deface any portion of any legend provided on any licensed program or
documentation delivered to you under this License Agreement.
TERM AND TERMINATION: This license will expire fifty (50) years from the date that you first use the
Software, if it is not earlier terminated. You may terminate it at any time by destroying the Software
and documentation together with all copies and merged portions in any form. It will also terminate
immediately if you fail to comply with any term or condition of this License Agreement. Upon such
termination you agree to destroy the Software and documentation, together with all copies and
merged portions in any form.
GOVERNING LAW: This License Agreement shall be governed by the laws of the State of California
as such laws are applied to agreements entered into and to be performed entirely within California
between California residents and by the laws of the United States. You agree that the United Nations
Convention on Contracts for the International Sale of Goods (1980) is hereby excluded in its entirety
from application to this License Agreement.
LIMITED WARRANTY; LIMITATION OF LIABILITY: All warranties and limitations of liability applicable
to the Software are as stated on the Limited Warranty Card or in the product manual accompanying
the Software. Such warranties and limitations of liability are incorporated herein in their entirety by this
reference.
SEVERABILITY: In the event any provision of this License Agreement is found to be invalid, illegal or
unenforceable, the validity, legality and enforceability of any of the remaining provisions shall not in
any way be affected or impaired and a valid, legal and enforceable provision of similar intent and
economic impact shall be substituted therefor.
ENTIRE AGREEMENT: This License Agreement sets forth the entire understanding and agreement
between you and 3Com, supersedes all prior agreements, whether written or oral, with respect to the
Software, and may be amended only in a writing signed by both parties.
3Com is a registered trademark of 3Com Corporation.
3Com Corporation, 5400 Bayfront Plaza, P.O. Box 58145, Santa Clara, CA 95052-8145.
(408) 764-5000
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