Pitney Bowes SV62214 Operator Guide

1 Elmcroft Road

Stamford, Connecticut 06926-0700 www.pitneybowes.com

For Service or Supplies

PB Form SV62214 Rev. A 09/08

© 2008 Pitney Bowes Inc.

All Rights Reserved

*SV62214REVA*

DM100i / DM200L Digital Mailing Systems

Operator Guide

SV62214 Rev. A 09/08

©2008 Pitney Bowes Inc. All rights reserved. This book may not be reproduced in whole or in part in any fashion or stored in a retrieval system of any type or transmitted by any means, elec tron i cal ly or mechanically, without the express, written permission of Pitney Bowes.

We have made every reasonable effort to ensure the accuracy and usefulness of this manual; however, we cannot assume responsibility for errors or omissions or liability for the misuse or misapplication of our products.

Due to our continuing program of product improvement, equipment and material specifi cations as well as performance features are subject to change without notice. Your digital mailing system may not have some of the features described in this book. Available features vary, depending on the model of your mailing system, installed options, system software level, and how your system is set up.

E-Z Seal, Postage By Phone, Purchase Power, and PC Meter Connect are trademarks or registered trademarks of Pitney Bowes Inc.

EN ER GY STAR is a registered trademark of the United States Environmental Pro tec tion Agency. USPS is a registered trademark of the

United States Postal Service. Windows is a trademark of Microsoft

Corporation.

i

FCC Part 15 Compliance

NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the

FCC rules. These limits are designed to provide reasonable protection against interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation.

If this equipment does cause interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

CAUTION: Changes or modifi cations to this equipment not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

A shielded USB cable be must used with this equipment to ensure compliance with the limits. Use of a unshielded cable is prohibited.

FCC Part 68 Compliance of the P700/P7L1 Modem

This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. On the back of this equipment is a label that contains, among other information, a product identifi er in the format US:AAAEQ##TXXXX. If requested, this number must be provided to the telephone company.

This equipment is designed to be connected to a Facility Interface

Code 02LS2 network with RJ11C network interface.

A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part

68 rules and requirements adopted by the ACTA.

ii

The ringer equivalence number (REN) is used to determine the number of devices that may be connected to a telephone line.

Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call. In most but not all areas, the sum of RENs should not exceed fi ve (5.0). To be certain of the number of devices that may be connected to a line, as determined by the total RENs, contact the local telephone company. The REN for this product is part of the product identifi er that has the format US:

AAAEQ##TXXXX. The digits represented by ## are the REN without a decimal point (for example 03 is a REN of 0.3).

If this mailing machine causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service may be required. But if advance notice isn’t practical, the telephone company will notify you as soon as possible.

Also, you will be advised of your right to fi le a complaint with the FCC if you believe it is necessary.

The telephone company may make changes in its facilities, equipment, operations, or procedures that could affect the operation of the equipment. If this happens the telephone company will provide advance notice in order for you to make necessary modifi cations to maintain uninterrupted service.

If trouble is experienced with this equipment, please contact Pitney

Bowes (see page v) for phone contact for repair or warranty information. If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is resolved. This equipment is not intended to be repaired by the customer (user).

Connection to party-line service is subject to state tariffs. Contact the state public utility commission, public service commission, or corporation commission for information.

If the installation site has specially wired alarm equipment connected to the telephone line, ensure the installation of this mailing machine does not disable the alarm equipment. If you have questions about what will disable alarm equipment, consult your telephone company or a qualifi ed installer.

iii

For California Customers Only

The battery in this product contains perchlorate material. California requires perchlorate containing products to be accompanied by the following notice: Perchlorate Material - special handling may apply,

Go to: www.dtsc.ca.gov/hazardouswaste/perchlorate

Servicing

This equipment is not intended to be serviceable. Please refer to the warranty information if problems occur. Failed units will be withdrawn by Pitney Bowes service engineers and returned to the U.S. Service

Center. For reference purposes, the U.S. Service Center contact address is: Pitney Bowes Inc., 1 Elmcroft Road, Stamford, CT, 06926-

0700.

iv

Pitney Bowes Contact List

Machine Identification

Product Name: DM100i Digital Mailing System

Model Number: P700

OR

Product Name: DM200L Digital Mailing System

Model Number: P7L1

Resources

For support information:

DM100i: www.pitneyworks.com/DM100/

DM200L: www.pitneyworks.com/DM200/

To order PB supplies and accessories, go to: www.pb.com

and click on Supplies

OR order by phone at 1-800-243-7824 (M-F 8:00 AM to 8:00 PM E.T.)

To view a list of your equipment, pay invoices online, or you have questions about your Postage-by-Phone account go to: www.pb.com

and click on My Account

For questions about your account or the product, call the Pitney

Bowes Customer Care Center at 1-800-522-0020.

To contact the United Stated Postal Service ® (USPS), visit: www.USPS.com

v

This page was put in as a placeholder only. This allows you to print this entire guide in a duplex (double-sided) mode while keeping the proper page positions.

vi

Table of Contents

1 • Introduction

What's in this Guide ................................................................. 1-1

About Your Digital Mailing System ........................................... 1-2

Postal Requirements ................................................................ 1-3

Sections of the Meter Stamp .................................................... 1-4

What is IntelliLink™? ............................................................... 1-4

About PC Meter Connect ™ ...................................................... 1-5

Other Sources of Information ................................................... 1-5

Specifications ........................................................................... 1-6

Equipment ......................................................................... 1-6

Material ............................................................................. 1-7

Important Safety Notes ............................................................ 1-8

Important Telephone Safety Instructions .................................. 1-9

2 • Getting to Know Your System

Parts of the Machine ............................................................... 2-2

Control Panel .......................................................................... 2-4

Connections on Back of Machine ............................................ 2-6

PC Meter Connect ™ ................................................................. 2-7

3 • Running Mail

Home Screen ........................................................................... 3-1

Checking Funds ( Postage) Availability in Machine .................. 3-1

Applying Postage ..................................................................... 3-2

Keying In the Postage Directly .......................................... 3-3

Entering Weight Manually ................................................. 3-4

Using the Weighing Platform (Scale) ................................. 3-5

Using Differential Weighing ...................................................... 3-6

Selecting an Account to Track Postage .................................. 3-8

Using the Batch Count Feature ............................................... 3-9

Viewing (Checking) the Batch Count ................................. 3-9

Printing the Batch Count .................................................. 3-10

Clearing the Batch Count ................................................ 3-10 vii SV62214 Rev. A


4 • Printing Options

Printing Options ....................................................................... 4-1

Sections of the Meter Stamp .................................................... 4-1

Printing a $0.00 Meter Stamp .................................................. 4-2

Auto-Advance of Printed Date for the Meter Stamp ................. 4-2

Manually Changing Printed Date for the Meter Stamp ............ 4-2

Bypass All Printing and Seal the Envelope Only ...................... 4-3

Omitting/Restoring Day or Date on the Meter Stamp .............. 4-4

Adding/Removing a Postal Inscription to Meter Stamp .............. 4-5

Adding/Removing an Envelope Ad to the Meter Stamp ........... 4-6

Printing the Date and Time Only (no meter stamp) .................. 4-7

Printing Ad, Date, and Time Only (no meter stamp) ................ 4-8

Adjusting Horizontal Print Position of Meter Stamp ................. 4-9

5 • Normal and Custom Presets

What is a Preset? ..................................................................... 5-1

Why Should I Use Presets? ..................................................... 5-1

Why Should I Always Include a USPS ® “Class” in my Preset? 5-1

Normal Preset .......................................................................... 5-2

Viewing (and Selecting) the Normal Preset ...................... 5-3

Defining New Values for the Normal Preset ...................... 5-4

Custom Presets ....................................................................... 5-5

Selecting a Custom Preset ................................................ 5-5

Defining a New Custom Preset ......................................... 5-6

Viewing (and Selecting) a Custom Preset ........................ 5-7

Editing a Custom Preset Name ......................................... 5-8

Deleting a Custom Preset .................................................. 5-8

6 • Adding Postage/Connecting to Data Center

Postage and Your Machine ...................................................... 6-1

Establishing Communications Between Your Machine and the

Pitney Bowes Data Center ....................................................... 6-1

Downloads from the Data Center to Your Machine ..................... 6-2

Using PC Meter Connect ™ to Establish Communications with the

Data Center (Preferred Method) .............................................. 6-5

Using Analog Phone Line to Establish Communications with the

Data Center (Alternate Method) ............................................... 6-6 viii SV62214 Rev. A


Checking Funds (Postage) Availability in Machine .................. 6-7

Checking Your Postage by Phone® Account Balance ............. 6-8

Adding Postage ........................................................................ 6-9

Printing a Funds (Postage) Report .........................................6-11

Downloading Files or Updating System ................................. 6-12

7 • System Options

System Options ........................................................................ 7-1

Basic Options ........................................................................... 7-3

Advancing the Date on the Machine .................................. 7-3

Setting the Machine to Today's Date ................................. 7-3

Adjusting the Contrast of the Display ................................ 7-3

Turning Features On and Off ............................................. 7-4

Setting the Date, Time, and Timeouts ............................... 7-5

Setting Postage Values (Funds Warnings) ........................ 7-8

Changing the Lock Codes and Passwords ........................ 7-9

Setting Scale Options ......................................................7-11

Connecting to Data Center .............................................. 7-15

Advanced Options .................................................................. 7-20

Intra BMC ZIPs ................................................................ 7-21

Change Language ........................................................... 7-22

Meter Withdrawal (Withdrawing Postage Funds) ............ 7-22

Run Install Mode .............................................................. 7-24

8 • Departmental Accounting

Overview of the Accounting Feature ........................................ 8-1

Activating Accounting and Setting Up Your Accounts .............. 8-2

Turning On Accounting ............................................................. 8-4

Turning Off Accounting ............................................................. 8-5

Turning On Account Passwords ............................................... 8-6

Turning Off Account Passwords ............................................... 8-7

Creating an Account ................................................................. 8-8

Editing Account Names and Passwords .................................. 8-9

SV62214 Rev. A ix


Selecting an Account ..............................................................8-11

Displaying Account Totals ...................................................... 8-12

Printing a Single Account Report ........................................... 8-13

Printing a Multi-Account Summary Report ............................. 8-13

Clearing an Account ............................................................... 8-14

Clearing all Accounts ............................................................. 8-15

Deleting an Account ............................................................... 8-16

9 • Reports

Overview of Reports ................................................................ 9-1

Register Report (Funds Report) ............................................... 9-2

Add Postage Report ................................................................. 9-3

Single Accounts Report (Departmental Accounting) ................ 9-4

Multi-Account Summary Report (Departmental Accounting) ... 9-4

Special Services Report ........................................................... 9-5

Rates Summary Report ........................................................... 9-6

Configuration Report ................................................................ 9-7

Error Report ............................................................................. 9-8

10 • Maintenance

Messages Indicating Ink Cartridge Replacement .................. 10-1

Printing a $0.00 Meter Stamp ................................................ 10-1

Replacing the Ink Cartridge ................................................... 10-2

Filling the Moistener ............................................................... 10-4

Maintaining the Moistener ...................................................... 10-5

Removing and Cleaning the Moistener Brush ................. 10-5

Removing/Cleaning the Moistener Wick and Holder ....... 10-7

Replacing the Print Head ....................................................... 10-8

Running Print Tests .............................................................. 10-12

Test Print ........................................................................ 10-13

Purge ............................................................................. 10-14

Replacement of Print Head or Cartridge ....................... 10-15 x SV62214 Rev. A


11 • Troubleshooting

Getting Help ............................................................................11-1

Messages on LCD Display ......................................................11-1

Blank Display ..........................................................................11-1

Display Problems (display hard to read) .................................11-2

Feeding Problems (stalled envelopes) ...................................11-2

Printing Problems ....................................................................11-3

Moistening Problems (envelopes don't seal) ..........................11-4

Problems Connecting to the Data Center via Analog Line ......11-5

Problems Connecting to the Data Center via the PC ..............11-6

Problems Refilling Postage via the PC ...................................11-8

Accidentally Printing the Wrong Postage ................................11-9

Viewing System Configuration Levels ...................................11-10

12 • Supplies and Options

Supplies ................................................................................. 12-1

Options ................................................................................... 12-1

Appendix A • How to Enter Text

Appendix B • Glossary

Index

SV62214 Rev. A xi



xii SV62214 Rev. A

1 • Introduction

What's in this Guide

Section

Chapter 1

Introduction

Chapter 2

Getting to Know

Your System

Chapter 3

Running Mail

Chapter 4

Printing Options

Description

Describes the key features of your mail ing system and pro vides material and equipment spec i fi ca tions. It also includes important safety notes.

Explains the purpose and shows the lo ca tion of each control and ma chine feature. Please read this sec tion carefully. It pro vides a foun da tion for the instructions in later sections of this book.

Explains how to process mail. The op er a tions cov ered here are the ones you'll use most often.

Explains your printing options for incoming and outgoing mail.

Explains the Normal and Custom Presets feature for saving commonly-used settings on your machine

Chapter 5

Normal and

Custom Presets

Chapter 6

Adding Postage

/Connecting to

Data Center

Explains how to connect your system to the Pitney

Bowes Data Center so you can add postage and download the latest postal rates and software to your meter

Chapter 7

System Options

Chapter 8

Departmental

Accounting

Provides step-by-step instructions for cus tom iz ing sys-

tem operation to suit your own needs

Provides instructions for setting up the op tion al accounting feature.

Chapter 9

Reports

Chapter 10

Maintenance

Chapter 11

Troubleshooting

Chapter 12

Supplies and

Options

Appendix A

How to Enter

Text

Provides you with a description of reports you can print on your system

Explains how to check print quality and take care of the ink cartridge and moistener.

Explains how to fix common problems and tells you what error messages mean.

Lists the supplies available for your mailing system and explains how to order them. It also describes options that add to the ver sa til i ty of your mailing system and enhances the pro duc tiv i ty of your mailroom.

Explains how you enter text for postal codes, presets and special characters.

Appendix B

Glossary

Explains terms unique to the world of mail ing

Index Helps you quickly locate topics within the book

1-1 SV62214 Rev. A


About Your Digital Mailing System

Your digital mailing system's advanced features include:

• Space-saving, compact footprint

• ENERGY ® compliant design lowers operating costs and helps preserve the environment

• Large, easy-to-read display shows system status and prompts you through setup operations

• Semi-automatic envelope feeding, transport, and auto-eject

• Automatic date advance

• Keyboard-selectable envelope ads and inscriptions

• Convenient, one-button postage-adding via Postage By Phone ®

• Stacker neatly stacks finished envelopes

• Ink jet printer provides clear, crisp imprints

• Integrated weighing platform weighs mail pieces (optional)

• Integrated rating feature calculates correct postage

• Date and time stamp for use on incoming mail or on sensitive documents

• Optional accounting feature tracks postage costs by department

• Password protection limits access to authorized per son nel

• Full report printing capability provides hard-copy records of your postage transactions

• In-line moistener wets and seals envelopes (optional)

• Ability to electronically download postage and software updates quickly to your machine.

1-2 SV62214 Rev. A


Postal Requirements

The meter on your mailing machine is licensed by the United States

Postal Service (USPS ® ) and you must follow some basic requirements.

• Mail must have the correct date and postage amount in the meter stamp (indicia).

• Metered mail must bear the ZIP Code location of the post office where the postage meter (mailing machine) is registered.

• If you move to another ZIP Code location, you must update the

ZIP Code by calling our Customer Care Center (see page v).

USPS ® requires a postal inspection of your machine every

120 days. This postal inspection requirement can be automatically met by connecting to the Pitney Bowes Data Center to check your Postage By Phone ® meter payment account balance or to add postage to your meter.

i NOTE: If the in ter val between inspections is more than 90 days, your machine's dis play prompts "In spec tion Due." If the interval be tween inspections is more than 120 days, the dis play prompts "Inspection Required." At this point, you won't be able to use your mailing system until your system is inspected. In either case, to sat is fy the postal inspection requirement, simply:

• Follow the prompts on the "Inspection Due" screen or

• Press and select "Check PBP Account Balance" (which will not decrease or change the funds in your account).

• Tape sheets are used to apply postage on mail pieces that are too thick or too large to run through your machine. These sheets must conform to postal spec i fi ca tions. For best performance, we recommend Pit ney Bowes tape sheets (see Chapter 12, Sup- plies and page v for ordering information).

SV62214 Rev. A 1-3


Sections of the Meter Stamp

These are the sections that make up the meter stamp printed on your mail piece.

Inscription* Meter Serial

Number

Postage Value

Applied

Envelope Ad Datamatrix

Barcode

ZIP Code

Origination Date

Optional Printing Required Printing

*required only for certain classes of mail

What is IntelliLink™?

Your mailing system takes full ad van tage of IntelliLink™, your digital gateway to an entire suite of ser vic es and information that can move your mail more ef fi cient ly and enhance your business performance.

IntelliLink™ technology gives you the ability to:

Add postage funds conveniently

You can add funds to your machine electronically via Pitney Bowes

Postage By Phone ® (requires analog phone line or a Windows PC with Internet connection).

Download Postal Rate Updates

The latest postal rates can be downloaded precisely when you need them.

Use USPS ® Confirmation Services

You can take advantage of special services offered by the USPS ® such as Delivery Confirmation, Signature Confirmation, and Certified

Mail if you have this optional feature.

Add Features On Demand

You can easily download envelope ads, postal inscriptions, and optional features such as departmental ac count ing.

Keep Your System Current

Electronic software download capability means you'll always have the latest version of your machine's operating system.

1-4 SV62214 Rev. A


About PC Meter Connect

™

PC Meter Connect ™ is software that allows you to connect your machine to the Pitney Bowes Data Center via a Windows PC with an

Internet connection. You can then perform postage refills and meter updates quickly and conveniently, normally much quicker than using the analog phone line option of the system.

The PC Meter Connect ™ software installation CD and a USB cable are included in your starter kit. You simply load the software into a

PC with an Internet connection (broadband, DSL, network, etc.) and connect the USB cable between your meter and a Windows PC. See

Section 2 - Getting to Know Your System for more information on using PC Meter Connect ™ .

i NOTE: If you cannot use the CD provided, go to the support web site for your model (as listed on page v). Navigate to the link to download the PC Meter Connect ™ software to your PC to install.

Before installing the PC Meter Connect ™ software, make sure your

PC meets these minimum requirements:

• Windows Vista, Windows XP, or Windows 2000 operating systems with the latest service packs

• 1.2 GHz processor

• 512 MB of RAM

• administrative rights to install software

• an Internet connection

Other Sources of Information

Other sources of information for your machine include:

• The has con densed ver-

sions of many of the topics covered in this book. You can normally store this handy guide in the front pull-out tray of the DM200L or in the slot in the stacker tray of either the DM100i or DM200L.

• The on page v, which provides helpful websites and phone numbers.

SV62214 Rev. A 1-5


Specifications

Equipment

Size DM100i

Base Model 8.5" (215 mm) H x 13.6" (345 mm) W x 15.4" (390 mm) D

With Scale

8.8" (224 mm) H x 13.6" (345 mm) W x 15.4" (390 mm) D

With Scale and Moistener 8.8" (224 mm) H x 28.5"

(724 mm) W x 15.4" (390 mm) D

DM200L

10.75" (273 mm) H x 14.75" (375 mm) W x 16.25"

(215 mm) D

DM100i

15 lbs. (6.8 kg)

Weight

DM200L 17.5 lbs. (8 kg)

Power Requirements

100-240 VAC, 50/60Hz. .65-3A

Ports

Operating

Temperature

1 USB; 1 RJ-11.

40°F (4°C) to 108°F (42°C)

LCD Display

Throughput

Print Resolution

Print Image Area

Ink Cartridge Life

Tape Sheets

Internal Envelope Ad

Storage

4 lines, 20 characters long

DM100i Up to 30 letters per minute

DM200L Up to 40 letters per minute

Actual through put will vary, depending on the ma te ri al used, ma chine condition, use of moistener, etc.

600 x 400 dpi

At least 1" (25.4 mm) x 6-5/8" (170 mm)

Up to 3,000 impressions without an envelope ad.

Actual ink yields vary with usage, graphics printed and environmental conditions.

Self-adhesive type, dual tape sheets (Pitney Bowes

Part Numbers 612-9 and 620-9) for use on mail pieces that are too thick or too large to run through your machine.

Up to 20

Internal Postal

Inscription Storage

Up to 20

Maximum Imprint $99.999

1-6 SV62214 Rev. A


Specifications

Material (see figure below)

Minimum Size

Maximum Size

Minimum Flap Depth

Maximum Flap Depth

5" x 3" (127 mm x 76 mm)

15" x 13" (381 x 330 mm)

7/8" (22 mm)

3" (76 mm)

Minimum Thickness

Maximum Thickness

0.007" (0.18 mm)

3/8" (9.5 mm)

Maximum Stack Height for Mail 2.5" (60 mm)

IMPORTANT: For best results, always make sure your material conforms to these specifi cations.

SV62214 Rev. A 1-7


Important Safety Notes

Follow the normal safety precautions for all of fice equipment.

• Please read all instructions before you attempt to op er ate the system. Save these in struc tions for future use.

• Use the power cord supplied with the ma chine and plug it into a properly ground ed wall outlet that's lo cat ed near the machine and easily accessible. Failure to properly ground the machine can result in se vere per son al injury and/or fire.

• The power cord wall plug is the primary means of dis con nect ing the machine from the AC supply. The unit is on whenever it is plugged into a live re cep ta cle, even though the operator display may be blank.

• Place the mailing machine base close to an easily ac ces si ble wall out let. DO NOT use a wall outlet con trolled by a wall switch or one that is shared with oth er equipment.

• Do not use an adapter plug on the line cord or wall out let.

• Do not remove the ground pin from the line cord.

• Make sure the area in front of the wall outlet into which the machine is plugged is free from ob struc tion.

• DO NOT route the power cord over sharp edges or trap it between pieces of fur ni ture. Make sure there is no strain on the power cord.

• To reduce the risk of fire or electrical shock, DO NOT attempt to re move covers or disassemble the control panel or its base. The cab i net encloses hazardous parts. If you should drop or otherwise dam age the unit, call Pitney Bowes.

• Keep fingers, long hair, jewelry and loose clothing away from moving parts at all times.

• Keep your hands out of the ink cartridge refill holder.

• Avoid touching moving parts or materials while the ma chine is in use. Before clear ing a stall (jam), be sure ma chine mechanisms come to a complete stop.

• When removing stalled material, avoid using too much force to pro tect against minor personal injury and dam age to the equipment.

• Use the equipment only for its intended purpose.

• Always follow the specific occupational safety and health standards prescribed for your workplace.

1-8 SV62214 Rev. A


Important Safety Notes

• Do not place lighted candles, cigarettes, cigars, etc., on the mailing machine.

• To prevent overheating, do not cover the vent open ings.

• Use only Pitney Bowes approved ink, tape strips, and cleaners. If you need Material Safety Data Sheets on the supplies for OSHA requirements, please con tact your local Pitney Bowes representative.

CAUTION: In case of an ink spill, leaking ink or excessive ink accumulation, im me di ate ly dis con nect the power cord from the wall plug and contact Pitney

Bowes. See the page v for contact information.

Important Telephone Safety Instructions

The machine connects directly to an a log tele phone lines. For your protection, basic safety pre cau tions should always be followed to reduce the risk of fire, elec tric shock, and injury to persons. These safety pre cau tions include:

WARNING: To reduce the risk of fi re, use only the 26

AWG telecommunication line cord supplied with your mailing machine.

• Never install telephone wiring during a lightning storm.

• Disconnect the system's telephone line during a light ning storm.

• Avoid using a telephone or equipment that connects to a telephone line during an electrical storm; there may be a remote risk of electrical shock from lightning.

• Do not use the telephone or equipment connected to the telephone to report a gas leak if the telephone is in the vicinity of the leak.

• Never install telephone jacks in wet locations.

• Do not use this product near water, for example, near a bath tub, wash bowl, kitchen sink or laundry tub, in a wet basement or near a swimming pool.

• Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface.

SV62214 Rev. A 1-9



1-10 SV62214 Rev. A

2 • Getting to Know Your System

This page was put in as a placeholder only. This allows pages 2-2 and

2-3, and 2-4 and 2-5, to be viewed or printed side-by-side for easier use.

2-1 SV62214 Rev. A


Parts of the Machine

3

1 2

9

8

4

5

6

7

9

1

2

DM100i

3

8

7

4

5

6

10

DM200L

2-2 SV62214 Rev. A


Parts of the Machine

Item Part Description

1 Control Panel Allows you to enter and set up information on your machine (see next page for details)

2 Top Cover

3 Weighing

4

5

Platform

(optional)

LED

Stacker Tray

Opens up to allow replacement of the ink cartridge (see Chapter 10, Maintenance)

Allows you to weigh a mail piece (your system can then calculate postage based on the service selected)

Lights green when your system is on; lights orange when your system is in "sleep" mode

Allows the neat stacking of finished mail pieces

6 Utility Slot

7 Transport Release Lever

(two position

Allows you store the Quick Reference Guide, tape strips, etc. for easy access.

Home - transport rollers engaged for processing mail (normal)

Released - trans port rollers disengaged so you can clear a stalled mail piece

8 Feed Deck

9 Moistener

(optional)

10 Storage Drawer

(DM200L only) i NOTE:

The machine won't process mail when the lever is left in the released position.

Supports your envelope, post card or tape sheet as it passes un der the printer mechanism

Applies sealing fluid to the envelope flap (you can seal envelopes or leave them unsealed, depending on how you feed them)

Holds your USPS ® Confirmation Services and

USPS ® Return Receipt labels when used

SV62214 Rev. A 2-3


1 2 3

OCT 24 08 42

4

Control Panel

7 6 7 5

Control Panel

Item Part/Key Description

1

2

Screen Selection

Keys

LCD Display

Allows you to select an option (◄) on the screen with the corresponding key

Shows the current status of your system and prompts you through all operations

Allows you to scroll up and down through menu choices (when lit, it indicates more choices)

3 Page Up/Page

Down (Scroll

Keys)

4 Lock/Power Key

Allows you to power up or power down machine.

If the lock code feature has been enabled, you can either power down the machine or put the machine into lock-down mode. In lock-down mode, access to the machine requires entering a four-digit lock code.

5

6

Yes/Enter and

No Keys

Alpha/Numeric

Keypad

Allows you to confirm an operation or answer

“Yes” or "No" to a prompt (the Yes key also functions as the Enter key for data entry)

Allows you to type in numbers and letters for account names, postage values, and other information (see Appendix A, How to Enter Text)

2-4 SV62214 Rev. A


Control Panel

Item Part/Key Description

7 Feature Keys Allows you quick access to the key features on the system:

Home Takes you back to the Home (date/postage) screen

Normal Preset

Allows you to recall settings that contain the most commonly printed postage value you use in your home or office (see Chapter 5, Normal and Custom

Presets

)

Custom Preset Allows you access to up to five or ten custom settings that you can assign values such as postage amount, ad, account number, etc. (see Chapter 5,

Normal and Custom Presets)

Funds

Allows you to check your postage funds and number of mail pieces processed (see Chapter 6, Add- ing Postage )

Add Postage

Reports

Weigh/Rate

Options

Print Menu

Allows you to add (refill) postage funds to your machine conveniently (see Chapter 6, Adding Postage)

Allows you to generate reports for postage, accounting, and other types of data (see Chapter 9,

Reports )

Allows you to weigh and calculate postage based on service selected (see Chapter 3, Running Mail)

Allows you to access system setup information such as date, time, postage, accounts, passwords, etc. (see Chapter 7, System Options)

Allows you access to all the information printed on a mail piece such as date, time, postage, ad, inscriptions, etc. (see Chapter 3, Running Mail)

IMPORTANT: When you press one of the Feature keys, any entry in the preceding screen is lost unless you have fi rst pressed the

Yes/Enter

key to confi rm the entry. For example, if you entered an account name on one screen and then immediately pressed another Feature key, the account name will not be recorded by the system.

SV62214 Rev. A 2-5


Connections on Back of Machine

Item Part

1 Phone Jack

2 USB Port

3 Power

Receptacle

Description

Allows you to connect to an analog phone line via a standard RJ-11 phone plug (supplied) so you can download postage and software updates to your machine (see Chapter 6, Adding Postage)

Allows you to connect your machine to a Windows PC that is connected to the Internet so you can download postage and software updates quickly to your machine (see PC Meter Connect ™ section on next page).

Connects to AC power cord (supplied)

1

2

Back of Machine

3

2-6 SV62214 Rev. A


PC Meter Connect

™

PC Meter Connect ™ is a feature that allows you to do postage refills and meter updates quickly and conveniently using your PC's Internet connection. Internet connection is normally much quicker than using the analog phone line option (see also Chapter 6, Adding Postage).

You simply load the PC Meter Connect ™ software from the CD included in your starter kit into a Windows PC with an Internet connection (broadband, DSL, network, etc.) and connect a USB cable between your meter and a PC. After installation, a shortcut icon for

PC Meter Connect ™ displays on your PC desktop and an icon appears on the system tray, usually in the lower right corner of your desktop screen (see figures below).

Desktop

Shortcut

Icon

PC Meter Connect ™ Icon in System Tray

Thereafter, the program is loaded in the background automatically when you boot up your computer. You will know this by seeing the

PC Meter Connect ™ icon in the system tray. i NOTE: No screens or windows display when you click the desktop shortcut icon. However, if the PC Meter Connect ™ software was not running for some reason (you'll know this when you don't see the PC Meter Connect ™ icon in the system tray), clicking on the desktop icon will restart the software. Alternately, you may click on the Start button > All Programs > Pitney Bowes > PC Meter Connect. A PC Meter Connect ™ icon will then appear in system tray.

Several messages display from PC Meter Connect ™ icon in the system tray:

• "Meter detected" displays when you connect your meter to the PC

(after it had been disconnected).

• "Meter is not detected" displays when you disconnect your meter from the PC. The red "x" stays on the icon thereafter.

SV62214 Rev. A 2-7


PC Meter Connect

™

If you right-click on PC Meter Connect ™ icon in the system tray, you can access several options for the PC Meter Connect ™ software.

Options Screen for

PC Meter Connect ™

Right Click on PC Meter Connect ™

Icon in System Tray

Option

Update PC Meter

Connect ™

Description

Connects you to a Pitney Bowes website for the latest version of the PC Meter Connect ™ software

Internet Settings...

Allows you to change your Internet settings for best operation with PC Meter Connect ™ (see Chapter 11

Troubleshooting for more details)

About PC Meter

Connect ™

Lists the PC Meter Connect ™ software version

About Your Meter

Displays whether or not the meter is connected to your PC; also allows access to a PDF version of this

Operator Guide

Contact Us

Provides email and phone number information to contact Pitney Bowes

Exit Exits the program (to restart, simply click on the PC

Meter Connect ™ desktop icon)

2-8 SV62214 Rev. A

3 • Running Mail

Home Screen

When you power up your system, the Home screen ap pears on the operating display. If your sys tem has been set up to require a lock code or password, you are prompted to enter it.

A typical Home screen is shown below (your screen may vary slightly depending on the options you may have on your machine): mmm dd yy ≡0.00≡

◄ACCT: Name

◄CLASS: None

◄SCALE: 0lb 0.0oz

Page

Up

Page

Down

(lit key indicates more menu choices)

Checking Funds ( Postage) Availability in Machine

It is a good idea to check the amount of funds (postage) in your meter before running your daily mail.

1. Press .

2. The funds left, used, and pieces processed display.

FUNDS

Available $204.94

Used $17.06

Total Pieces 40

Available – the amount of funds (postage) left in your meter

Used – the total of all postage ever used in the meter

Total – the total number of mail pieces run through the meter that had postage applied

3. Press (back arrow key) or Home to return to Home screen.

3-1 SV62214 Rev. A


Applying Postage

There are several ways you can apply postage using your mailing system:

• Key in the postage directly from the keyboard when you already know the amount

• Enter the weight of the mail piece manually and have the system calculate the postage amount using the system's internal rating feature

• Place the mail piece on the integrated weighing platform and have the system calculate the weight and then postage amount using the system's internal rating feature

Each method is described in its own section that follows.

i

NOTE 1: Use tape sheets to apply postage for large pieces and parcels that can't be run through the machine (see Chapter 12,

Supplies and Options for ordering tape sheets). Feed the tape sheets into the ma chine the same way you would feed an en ve lope. Apply the postage tape sheets on the mail piece or parcel.

i NOTE 2: The system allows you to enter either a ZIP code or a

Zone number for those USPS ® classes and services that require a destination entry (e.g., Priority class over 1 lb.). When prompted to enter a destination in these cases, you may either key in the one-digit Zone number (0-8) and select "This is a Zone" or key in the 5-digit ZIP code and select "This is a ZIP Code".

3-2 SV62214 Rev. A


Keying In the Postage Directly

1. From the Home screen, en ter the post age us ing the nu mer ic keys. Do not enter the decimal point.

2. Press to confirm the amount.

mmm dd yy ≡0.42≡

◄ACCT: Name

◄CLASS: None

◄SCALE: 0lb 0.0oz

3. If using the moistener, place flap along moistener and move towards the right.

and slide it to the right until the sys tem grasps it. The system prints the meter stamp and ejects the envelope/tape sheet

Registration

Wall

SV62214 Rev. A 3-3


Entering Weight Manually

This procedure can be used when you already know the weight of a mail piece and you are not using the integrated weighing platform.

1. Press .

2. Select “Enter Manual Weight”.

0 lb 0.0oz

Place mail on scale

◄Enter manual weight

◄Diff. weighing

3. Key in pounds and select “Set Pounds” (maximum is 70 lbs.).

4. Key in ounces and select “Set oz and Continue”.

5. Select the desired class by pressing the key next to the class name (use the scroll keys to see additional classes).

6. If there is no value next to the class name, more information is needed. Follow the prompts for the options and/or services available for this class of service. The last screen is usually " Services" and lists special services such as COD and Insurance. i NOTE: If you are unsure if a particular class is valid for your mail piece, call your local post offi ce or visit www.USPS.com.

7. Select "Done" when finished entering all the class options and fees.


9. Place the envelope up against the registration wall of the sys tem and slide it to the right until the sys tem grasps it. The system prints the meter stamp and ejects the envelope/ tape sheet.

3-4 SV62214 Rev. A


Using the Weighing Platform (Scale)

1. Make sure scale is activated (you will see “0lb. and 0.0oz” next to the "Scale" on the display). See Chapter 7, System Options to turn your scale on if necessary.

2. Place mail piece on scale. The weight of the mail piece will appear on the top-line of the display and valid classes and rates for this weight are displayed.

0 lb 2.3 oz

◄1st Class $2.67

◄Priority $3.85

◄Pkg Service


i NOTE: If you are unsure if a particular class is valid for your mail piece, call your local post offi ce or visit www.USPS.com.

4. If there is no value next to the class name, more information is needed. Follow the prompts for the options and/or services available for this class of service. The last screen shows "Services" and lists special services such as COD and Insurance.




SV62214 Rev. A 3-5


Using Differential Weighing

Differential weighing is an optional feature that allows you to place multiple items on the scale, remove one item at a time, rate that item, and put postage on it. This is repeated until you have finished all of the items on the scale. This procedure is usually done when you have multiple mail pieces with different weights but all using the same class for rating.

1. Press .

2. Select “Diff. weighing”.

0 lb 0.0oz

Place mail on scale

◄Enter manual weight

◄Diff. weighing

3. Place the items on the scale.


5. If there is no value next to the class name, more information is needed. Follow the prompts for the options and/or services available for this class of service. The last screen is usually "Services" and lists special services such as COD and Insurance. i NOTE: If you are unsure if a particular class is valid for your mail piece, call your local post offi ce or visit www.USPS.com.


7. Remove one item from the scale.

DIFF. WEIGHING

Remove one mailpiece

TOTAL: xlb. x.xoz

8. A ready to print postage screen displays, which includes the rating class you've chosen and piece weight of the item removed.


◄ACCT: Name

◄CLASS: xxxxxxx

◄PIECE: xlb x.xoz

3-6 SV62214 Rev. A


Using Differential Weighing



11. The same screen from Step 7 appears.

DIFF. WEIGHING

Remove one mailpiece

TOTAL: xlb. x.xoz

Repeat steps 7 -10 for each item that needs postage.

12. When you have removed the last item from the scale, the "LAST

ITEM" screen displays.

LAST ITEM

◄Rate this item

◄Exit Diff. Weighing

◄Continue

Rate this item – select this option if you want to rate the last piece removed. A ready to print postage screen displays.

Follow Steps 8-11 above. The Home screen displays when you are done.

Exit Diff. Weighing – select this option if you want to exit this mode without rating the last item. The Home screen displays.

Continue – select this option if you want to continue rating more items with the same rate. A "Place mail on scale" screen displays. Follow Steps 7-11 above to continue.

SV62214 Rev. A 3-7


Selecting an Account to Track Postage

The Departmental Accounting feature allows you to track postage by account. See Chapter 8, Departmental Accounting, for information on setting up this feature.

1. From Home screen, press the selection key next to ACCT: line to display the Accounts menu.

2. Select "Select an account"

ACCOUNTS

◄Select an account

◄Create an account

◄Delete an account

3. The "Select an Account" screen displays (a sample is shown below). Press Page Down to see more choices (if lit). To select an account:

SELECT AN ACCOUNT

◄ (Use keypad)

◄0 - None

◄1 - Sales

A. You may either key in the first digit of the account number if you know it and press Yes/Enter, OR

B. Use the appropriate selection key next to the arrow.

4. If a password has been assigned to this account, you will be prompted to enter one. Key in the 4-digit password if necessary.

5. You return to the Home screen with the name of the account listed (the example below shows "Sales" as the account chosen).


◄ACCT: Sales

◄CLASS: None

◄SCALE: 0lb 0.0oz

3-8 SV62214 Rev. A


Using the Batch Count Feature

Your system has the ability to keep track of batches of mail if desired.

You may use this feature to track the amount of mail going out per day, per week, per month, etc. The system stores the postage value and piece count in for ma tion in a "batch register". You can view and print the batch register values at any time. You can also clear/ reset the batch register to zero when necessary.

Viewing (Checking) the Batch Count

1. Press .

2. Press .

3. The display shows the batch information (a sample screen is shown below).

Ct l Sum $222.00

Batch Value $11.65

Batch Count 3

◄Clear batch values

Batch – the number of mail pieces that had postage applied since the last time the batch count was cleared

Batch Value – the amount of postage applied since the last time the batch value was cleared

4. Press (back arrow key) or press Home to return to the

Home screen.

SV62214 Rev. A 3-9


Printing the Batch Count

1. Press .

2. Press twice and select "Print Funds Report".

3. At the "Please insert envelope or tape sheet to print report" prompt, place the envelope/tape sheet up against the back wall of the sys tem and slide it to the right until the sys tem grasps it. The

Funds Reports is printed and the envelope/tape strip is ejected.

Used: $464 . 270

Available: $000 . 000

Total Pieces: 735

Control Sum: $464 . 270

Batch Count: 733

Batch Value: $464 . 270

PBP Serial No.: 0011969

J A N 0 7 0 8

9 : 5 5 P


Available – the amount of postage left in the meter

Total Pieces – the total number of mail pieces run through the meter that had postage applied

Control Sum – the total of all postage refills for the meter. It equals the amount Used plus Available funds. This is a postal requirement that verifies an accurate accounting of postage in your machine.

Batch Count – the number of mail pieces that had postage applied since the last time the batch count was cleared


PBP Serial No.

– serial number of this meter (normally meter number)

4. Press to return to the Home screen.

Clearing the Batch Count

IMPORTANT: Make sure you really want to clear the batch count; once you do, you can't re store the data.

1. Press .

2. Press and select "Clear batch values".

3. At the "Confirm Clear" prompt, press Yes/Enter to confirm. The batch value and batch piece registers return to zero


3-10 SV62214 Rev. A

4 • Printing Options

Printing Options

There are various printing options available when processing mail through the system. You can:

• Bypass all printing and seal the envelope only

• Omit day or date when printing a meter stamp

• Add a postal inscription to the meter stamp

• Add an envelope advertisement to the meter stamp

• Adjust the horizontal print position of the meter stamp

• Print the time and date only (no meter stamp)

• Print an ad, time and date only (no meter stamp)

Many of these options are available by pressing Print Menu and selecting your choice (see below).

PRINT MENU

◄Seal Only

◄Date & Time Only

◄Ad Only

Page

Up

Page

Down

(lit key indicates more menu choices)

PRINT MENU

◄Ad, Date & Time

◄Omit day/date/other

◄Horiz. print pos.

Page

Up

Page

Down

Sections of the Meter Stamp

These are the sections that make up the meter stamp printed on your mail piece.

Inscription* Meter Serial Postage Value

Number Applied

Envelope Ad

Optional Printing

4-1

Datamatrix

Barcode

ZIP Code

Origination Date

Required Printing

*required only for certain classes of mail

SV62214 Rev. A


Printing a $0.00 Meter Stamp

If you want to check the ink imprint (meter stamp) on your machine, you can generate a $0.00 meter stamp for this purpose. At the Home screen, simply press Zero, then press Yes/Enter, and slide an envelope (or tape sheet) through the machine.

Auto-Advance of Printed Date for the Meter Stamp

The system is set from the factory to automatically advance the printed date on the meter stamp (as well as its internally held date) when the system time reaches 12:00 AM. However, you may change the time of day when the auto-advance of the date occurs (see Chapter

7, System Options for more information).

Manually Changing Printed Date for the Meter Stamp

You may want to advance the date printed on the meter stamp if it is after normal business hours and you want to prepare outgoing mail for a future business day's mailing.

IMPORTANT:

• Changing the printed date does not change the meter's internally held date.

• You can always return the printed date to the current date.

• You cannot change the printed date to a date earlier than the meter's internally held date (in an effort to "backdate" the mail).

1. Press .

2. Select “Advance the date”.

3. Displays current date in MM DD YY format. You may either:

A. Select “Add one day” to advance date one day for each pressing of the key.

B. Key in a number (in US from 1-30) representing the number of days you want to advance the date, then select “Add x days (1-30)”.

4. Select “Continue”. The new date now shows in the Home screen.

5. To set the date on your mail back to the current date, press

Options and select “Set to todays date”.

4-2 SV62214 Rev. A


Bypass all Printing and Seal the Envelope Only

If using the moistener with pre-addressed envelopes, you can set up your mailing system to seal envelopes with out printing a meter stamp on them.

1. Press .

2. Select "Seal Only".

PRINT MENU

◄Seal Only

◄Date & Time Only

◄Ad Only

The "Seal Only- No Printing" screen ap pears.

3. Place flap along moistener and move towards the right.

4. Slide the envelope to the right until the sys tem takes hold of it.

The system seals and ejects the piece.

5. Select “Exit Seal Only” when finished to return to the Home screen.

SV62214 Rev. A 4-3


Omitting/Restoring Day or Date on the Meter Stamp

For most mailings, you normally print the date as part of the meter stamp. However, for certain classes of mail, you may want to turn off the date. Call your local post office or visit www.USPS.com for further information.

1. Press .

2. Press and select “Omit day/date/other".

PRINT MENU

◄Ad, Date & Time


◄Horiz. print pos

3. Select either "Omit the day" or "Omit the date".

◄Omit the day

◄Omit the date

4. You will return to the Home Screen and either the day or date will not display or print on the meter stamp.

Day Omitted

Dec - - 08 ≡0.00≡

◄ACCT: None

◄CLASS: None

◄SCALE: 0lb 0.0oz

Date Omitted

- - - - - - - ≡0.00≡

◄ACCT: None

◄CLASS: None

◄SCALE: 0lb 0.0oz

i NOTE: If you want to restore the day or date, do Steps 1 and 2 above, but select "Restore the day" or "Restore the date which will now display in Step 3.

4-4 SV62214 Rev. A


Adding/Removing a Postal Inscription to Meter Stamp

IMPORTANT:

The postal inscription that prints on the meter stamp is a separate setting from the postal class you have chosen to rate your mail piece. The two normally should match for your mail piece. However, changing one on your meter does NOT automatically change the other. You need to change each in their separate settings (see Chap- ter 3, Running Mailing for changing the postal class for rating).

1. From Home screen, press Page Down to second screen and select "Insc.”

◄AD: None

◄Insc: None

2. Select “Select an Inscript”.

3. You may either:

A. Key in the inscription number and press Yes/Enter.

B. Scroll through inscriptions and then select the inscription.

4. You return to the Home screen with the name of the inscription listed on the second screen.

Downloading a Postal Inscription into Your Machine

Your system comes pre-loaded with certain postal inscriptions. If you want another postal inscription, contact Pitney Bowes (see page v). Inscriptions can be purchased and downloaded directly into your meter.

i NOTE: Your inscription must be purchased and the machine must be connected to Pitney Bowes Data Center for this download procedure.

1. From Home screen, press Page Down to second screen and select "Insc.”

2. Select “Install an Inscript.”.

3. Select "Connect now". The system connects to the Pitney Bowes

Data Center (this may take a few moments). Various screens display, letting you know the status of the process.

4. After connection is made and the download has completed, a message stating so displays. Select "OK".

5. You return to the Home screen. Follow the procedure "Adding/

Removing a Postal Inscription to the Meter Stamp" above to select your new inscription.

SV62214 Rev. A 4-5


Adding/Removing an Envelope Ad to the Meter Stamp

1. From Home screen, press Page Down to second screen and select “AD:”.

◄AD: None

◄Insc: None

2. Select “Select an Ad”.

3. You may either:

A. Key in the ad number and press Yes/Enter.

B. Scroll through ads and then select the ad.

4. You return to the Home screen with the name of the account listed on the second screen.

Downloading an Envelope Ad into Your Machine

Your system comes pre-loaded with several envelope ads. If you want another envelope ad, contact Pitney Bowes (see page v).

Ready-made items can be purchased and downloaded directly into your meter. We can also work with you to create custom ads.

i NOTE: Your ad must be purchased and the machine must be connected to Pitney Bowes Data Center for this download procedure.

1. From Home screen, press Page Down to second screen and select "AD.”

2. Select “Install an Ad”.

3. Select "Connect now". The system connects to the Pitney Bowes

Data Center (this may take a few moments). Various screens display, letting you know the status of the process.

4. After connection is made and the download has completed, a message stating so displays. Select "OK".

5. You return to the Home screen. Follow the procedure "Adding/

Removing an Envelope Ad to the Meter Stamp" above to select your new ad.

4-6 SV62214 Rev. A


Printing the Date and Time Only (no meter stamp)

You may want to use this feature to time-stamp incoming mail or sensitive documents.

1. Press .

2. Select "Date & Time Only".

PRINT MENU

◄Seal Only

◄Date & Time Only

◄Ad Only

The "Date and Time Only - No Postage Printing" screen ap pears.

3. Place the envelope up against the registration wall of the sys tem and slide it to the right until the sys tem grasps it. The system prints the time and date and ejects the envelope/ tape sheet. i NOTE: Make sure you orient the mail piece so the date and time prints on a blank section of the mail piece.

4. Select “Exit Date and Time” when finished to return to the Home screen.

SV62214 Rev. A 4-7


Printing an Ad, Date, and Time Only (no meter stamp)

You may want to use this feature in conjunction with selecting the

"Received" envelope ad to time-stamp incoming mail or sensitive documents.

1. Press .

2. Press and select "Ad, Date & Time".

PRINT MENU

◄Ad, Date & Time



3. The "Print Ad, Date & Time" screen ap pears.

• If you have already an envelope ad set as part of your meter stamp, that ad is listed on the display next to the "Ad" selection. If this is the correct ad, continue with step 4.

• If you need to change the ad, or select one if none was chosen, select "Ad", then select "Select an Ad". Choose an ad from the list provided. You return to the "Print Ad, Date &

Time" screen.

4. Place the envelope up against the registration wall of the sys tem and slide it to the right until the sys tem grasps it. The system prints the ad, time and date, and ejects the envelope/tape sheet. i NOTE: Make sure you orient the mail piece so the date and time prints on a blank section of the mail piece.

5. Select “Exit Ad Date & Time” when finished to return to the Home screen.

4-8 SV62214 Rev. A


Adjusting Horizontal Print Position of Meter Stamp

You may need to adjust slightly the left/right print position of the meter stamp on a mail piece.

1. Press .

2. Press and select “Horiz. print pos.”

PRINT MENU

◄Ad, Date & Time



3. Key in the print distance from the right edge of the envelope to the meter stamp (from 3-24 mm).

4. Press to return to the Print Menu.

SV62214 Rev. A 4-9



4-10 SV62214 Rev. A

5 • Normal and Custom Presets

What is a Preset?

A preset is very similar to a “shortcut” on your computer. It recalls a setting that already contains the postage class, the postage value, fees for special service such as Delivery Confirmation, and possibly other values.

Your machine has two types of presets, Normal and Custom; and they actually work the same way. The Normal Preset is simply the

“most frequently used” preset, and contains the values that always appear on your machine when it is first powered on or after it awakens from a "sleep" mode. Generally, Custom Presets contain more postal parameters than the Normal Preset, and are used less frequently.

Why Should I Use Presets?

Presets save you time and headaches. The major advantage of a preset is that it only requires one button press (Normal Preset) or three quick button presses (Custom Presets) to select all the values for a particular mail piece. You don’t have to concern yourself with individually selecting the class, or a special service, etc. All that information is automatically contained in the preset.

The Normal preset is generally set to the most commonly printed postage value you use in your home or office. Many of our customers choose to set the Normal preset for First Class Letter, since that is the cost of mailing a 1-ounce, First Class letter.

Why Should I Always Include a USPS

®

“Class” in my

Preset?

The advantage of including class is that you never have to modify your presets when the United States Postal Services (USPS ® ) issues a rate change. Your new Pitney Bowes rates software will take care of all of this automatically, behind the scenes.

If you define your Normal Preset to be just a value (e.g. $0.42) but no class, however, your machine has no way of updating this value when new rates become effective. In this case, it is your responsibility to manually update your preset (e.g. from $0.42 to $0.44) when the rates change. By using a class in the Preset, you can avoid potentially incorrect values being applied to your mail that may result in mail being returned to you by the USPS ® .

5-1 SV62214 Rev. A


Normal Preset

Your Normal Preset as shipped from the factory uses these settings:

No postage value, No inscription chosen, No Ad chosen, Printing Date, and No Pre-Set Postage (Key-in). These settings can be changed.

IMPORTANT:

• You cannot delete the Normal Preset.

• You cannot modify the name of the Normal Preset.

• There is no option to "edit" the Normal Preset, but you can define new values for the Normal Preset based on the current condition of the machine.

• The Normal preset displays after you turn on your machine or after you activate the machine from "sleep" mode.

• Preset postage values are subject to the high value warn ing feature. This feature warns you when you manually key in a post age val ue that is higher than your typical value (see Chap- ter 7, System Options ) to help pre vent you from ac ci den tal ly print ing an incorrect post age val ue.

• When a rate change become effective, always check the post-

age values assigned to all presets to make sure that they comply with the new rates.

5-2 SV62214 Rev. A


Viewing (and Selecting) the Normal Preset

1. Press .

2. Press .

3. Select "View Preset". The display lists all presets.

4. Select "Normal Preset" (it should be the first preset on the list).

The first screen of defined values for Normal Preset is listed.

Press Page Down to see the remainder of the defined values. i NOTE: The number of screens and the values displayed may vary, depending on the options used for your preset and the options installed on your machine.

0-Normal Preset

Postage: $0.00

Class: 1st Cl Ltr

Ad: None

0-Normal Preset

Insc: None

Date print: Yes

Mode Key In

0-Normal Preset

Horiz Pos: 9

5. When you press Page Down to the last screen, you have a choice:

0-Normal Preset

◄Select this preset

◄Continue

A. If you want to use the Normal Preset as is, select "Select this preset". You return to the Home screen with the Normal

Preset chosen (using the values just shown).

B. Select "Continue" to return to the View a Preset screen.

SV62214 Rev. A 5-3


Defining New Values for the Normal Preset

To define new values (change the settings) for the Normal preset:

1. Establish the proper settings on the machine (such as No Ad,

$.42 postage, a specific class, etc.) that you want the preset to contain.

2. Press .

3. Select "Define Normal Preset".

4. You will be prompted if all current values are correct:

A. If you press Yes/Enter, the new values are saved and you return to the Custom Presets menu.

B. If you press No, the system will display the current values.

Press Page Down to see the remainder of the current values.

i NOTE: The number of screens and the values displayed may vary, depending on the options used for your preset and the options installed on your machine.

Current Values

Postage: $0.42

Class: 1st Cl Ltr

Ad: None

Current Values

Insc: None

Date print: Yes

Mode Key In

Current Values

Horiz Pos: 9

Current Values

◄Continue

5. Select "Continue" at the last screen to return to the first screen in step 4, and save the current values as the Normal preset, or press

Home to return to the Home screen to establish the proper settings

(see step 1).

5-4 SV62214 Rev. A


Custom Presets

The machine can store up to 10 Custom Presets. Press Custom

Preset to access the Customer Preset menu:

CUSTOM PRESETS

◄Select Preset

◄Defi ne New Preset

◄Defi ne NormalPreset

CUSTOM PRESETS

◄View Preset

◄Delete Preset

◄Edit Preset Name

IMPORTANT:

• Preset postage values are subject to the high value warn ing feature. This feature warns you when you manually key in a post age val ue that is higher than your typical value (see Chap- ter 7, System Options ) to help pre vent you from ac ci den tal ly print ing an incorrect post age val ue.

• When a rate change becomes effective, always check the post-

age values assigned to all presets to make sure that they comply with the new rates.

Selecting a Custom Preset

1. Press .

2. Select "Select Preset". The display lists all presets created on your system. A sample list is shown below.

SELECT CUSTOM PRESET

◄1 Preset 1 First Class

◄2 Preset 2 Parcels

◄3 Preset 3 Priority

3. Press to see additional choices (if available).

4. Select the preset you want to use. You return to the Home screen with the preset values chosen.

SV62214 Rev. A 5-5


Defining a New Custom Preset

To define (create) a new Custom Preset:

1. Establish the proper settings on the machine (such as No Ad, $.42 postage, an account, etc.) that you want the preset to contain.

2. Press .

3. Select "Define New Preset".

4. You will be prompted if all current values are correct.

A. If you press Yes/Enter, the system will prompt for the name of this preset. Key in a name for the pre set. It can be up to twelve alpha/nu mer ic char ac ters long. To access alpha characters, repeatedly press the appropriate number key until the desired character displays. When finished, select "OK". The new values are saved and you return to the Custom Preset menu.

B. If you press No , the system will display the current values.

Press Page Down to see the remainder of the defined value.


Current Values

Postage: $0.42

Class 1st Cl Ltr

Ad: None

Current Values

Insc: None

Date print: Yes

Mode Key In

Current Values

Horiz Pos: 9

Current Values

◄Continue

5. Select "Continue" at the last screen to return to the correct values prompt in Step 4, or press Home to return to the Home screen.

5-6 SV62214 Rev. A


Viewing (and Selecting) a Custom Preset

1. Press .

2. Press .

3. Select "View Preset". The display lists all presets.

4. Select the preset you want to view. The first screen of defined values for the Custom Preset is listed. Press Page Down to see the remainder of the defined values.


1-Preset 1 First Class

Postage: $0.42

Class: 1st Cl Ltr

Ad: None


Insc: None

Date print: Yes

Mode Key In


Horiz Pos: 9

5. When you press Page Down to the last screen, you have a choice:


◄Select this preset

◄Continue

A. If you want to use this Custom Preset as is, select "Select this preset". You return to the Home screen with this Custom

Preset chosen (using the values just shown).

B. Select "Continue" to return to the View a Preset screen.

SV62214 Rev. A 5-7


Editing a Custom Preset Name

You may change the name of a preset if you want.

1. Press .

2. Press and select "Edit Preset Name".

3. The display lists all the Custom Presets. Select the preset you want to edit.

4. The system will prompt for the new name of this preset. Key in the new name for this pre set. It can be up to twelve alpha/nu-

mer ic char ac ters long. To access alpha characters, repeatedly press the appropriate number key until the desired character displays.

5. When finished, select "OK". You return to the Custom Preset menu.


Deleting a Custom Preset

Deleting a preset removes all the values assigned to it and removes it from the Preset Menu.

IMPORTANT: Once you delete a preset, its values are gone. You can't recover a deleted preset.

1. Press .

2. Press and select "Delete Preset". The display lists all presets.

3. Select the preset you want to delete.

4. At the prompt to clear the Preset, press Yes/Enter. The preset is deleted.

5. The system confirms that the preset has been deleted. Select

"Continue". You return to the Custom Preset menu.


5-8 SV62214 Rev. A

6 • Adding Postage/Connecting to

Data Center

Postage and Your Machine

Postage is stored internally in your meter. When you need to add more, you simply establish communications between your meter and the Pitney Bowes Data Center, and specify the amount of postage you wish to download. The postage is electronically sent to your meter from your Pitney Bowes Postage By Phone ® meter payment account.

You must establish a Pitney Bowes Postage By Phone ® meter payment account and have funds available in it before you can download the funds (for postage) to your meter. There are several ways you can arrange to have funds put in your Postage By Phone ® meter payment account (send in a check, direct withdrawal, establish credit, etc.). See the Pitney Bowes Contact List on page v to call for further information.

Establishing Communications Between Your Machine and the Pitney Bowes Data Center

You can establish communications between your meter and the

Pitney Bowes Data Center in two ways:

• Install the PC Meter Connect ™ software on a Windows PC that has Internet access and connect a USB cable between your meter and the PC (both the software and cable are supplied in your starter kit). See page 6-5 and follow the prompts in the PC Meter

Connect ™ software.

• If you do not have access to a Windows PC with Internet access, you may connect the meter to an analog phone line (see page 6-6). i NOTE: Postage refills and updates are usually much slower using an analog line than using a PC with PC Meter Connect software installed.

IMPORTANT:

For printing postage, the meter does not have to be connected to the Pitney Bowes Data Center. However, if you need to access the

Data Center on a frequent basis (say, for checking your Postage By

Phone ® balances or for adding funds), you may keep the meter in a

"ready-to-connect" state on a permanent basis (either to a PC if using the PC Meter Connect ™ software or to an analog phone line).

6-1 SV62214 Rev. A

6 • Adding Postage/Connecting to Data Center

Downloads from the Data Center to Your Machine

When you connect to the Pitney Bowes Data Center to add postage or perform other transactions, the Data Center may activate other downloads while the machine is connected. If some type of software/postal update or download is available, a message stating so displays.

• If a download is not mandatory, you will be prompted with either

“Get Update now” or “Skip; Get later”. Select the one that makes sense to you at that time.

• If a download is mandatory, only “Get Update now" displays and you must perform the download.

After the download has completed, a message stating so displays.

• If you need to reboot the system, the prompt "Restart now" displays. Select this to restart the system.

• If no rebooting is necessary, simply select "Continue" to return to the Home screen.

IMPORTANT:

While the meter is processing a download from the Pitney Bowes

Data Center, do not disconnect the analog phone line, USB cable, or power from the meter.

Wait until the meter has finished processing before disconnecting the meter. You will know this has occurred when the meter's Home screen showing postage and date displays.

The following downloads/activities may occur when your system is connected to the Pitney Bowes Data Center:

System/Software Update

If there has been an important update to the software that runs your system, you will be notified that a required update is necessary.

Envelope Ads/ Postal Inscriptions

If you ordered new envelope advertisements or postal inscriptions, you will be notified that you can perform a download to obtain these.

6-2 SV62214 Rev. A



Upload Pending Electronic USPS ® Confirmation Service Records

If you are using the optional USPS ® Confirmation Services feature, your services records can be uploaded to USPS ® for processing. See

Pitney Bowes publication SV61156 for more information on this optional feature. Visit our website (see page v) and enter "SV61156" in the search box on the home page to locate and view this document.

Postal/ZIP Code Update

If the Postal Code on record at the Pitney Bowes Data Cen ter does not match the Postal/ZIP Code of your system, the code will be down load ed into your system. (When a system is moved to a new

Postal Code, the Data Cen ter en ters the new code into the record. The system is up dat ed when a con nec tion is made to the Data Cen ter.)

Postal Inspection

The USPS ® requires a postal inspection of your machine every 120 days. This postal inspection requirement can be automatically met by connecting to the Pitney Bowes Data Center to check your Postage By Phone ® meter payment account balance or to add postage to your meter.

i NOTE: If the in ter val between inspections is more than 90 days, your machine's dis play prompts "In spec tion Due." If the interval be tween inspections is more than 120 days, the dis play prompts

"Inspection Required." At this point, you won't be able to use your mailing system until your system is inspected. In either case, to sat is fy the postal inspection requirement, simply:

• Follow the prompts on the "Inspection Due" screen, or

• Press and select "Check PBP Account Balance" (which will not decrease or change the funds in your account).

SV62214 Rev. A 6-3



Postal Rate Update

Postal rates change periodically by the USPS ® . If new rates are available, you can download them quickly and easily directly from the Pitney

Bowes Data Center. The new rates are normally available for download at least seven days before the effective date. Once the effective date has been reached (or passed), you have to download the new rates.

The display tells you when a Rate Change up date is com plete. It also tells you if the up date is im me di ate or takes effect at a later date by listing the new date.

i NOTE: If you decide to take the update and the rates go into effect in the future, you will not be printing postage at the new rates until the effective date is reached.

If the rate for a First Class let ter has changed and is ef fec tive im me di ate ly, a screen dis plays showing the present preset post age and asks you if you want to re set the nor mal pre set post age. Press Yes/

En ter.

A screen displays for you to en ter the new rate.

i NOTE: When a Rate Change update takes place it may also affect other pre sets you have set in your mailing machine. You must check all your presets to insure that they con form to the new rates. See Chapter 5, Normal and Custom Presets for instructions on changing pre set values.

As part of downloading the new rates, we recommend that you print the last rates update report (see figure below) when prompted.

System will begin using new rates on the date effective.

Description Version Effective Meter No.: 3231234

Zip/Zone C .01 DEC 06 07 Page 1 of 1

US Rates F .02 MAY 12 08

Downloaded: SEP 10 08 11:59A

Printed: SEP 10 08 12:05P

Description – the specific type of rate that is affected

Version – the alpha-numeric identifier used for this rate

Effective Date – the date the new rate takes effect

Meter No.

– the serial number of this meter

Downloaded – the date and time the new rates were downloaded into the machine

Printed – the date and time this report was printed

6-4 SV62214 Rev. A


Using PC Meter Connect

™

to Establish Communications with the Data Center (Preferred Method)

Using the PC Meter Connect ™ software, you can do postage refills and meter updates quickly and conveniently using your PC's Internet connection, normally much quicker than using the analog phone line option.

You simply load the PC Meter Connect ™ software from the CD included in your starter kit into a Windows PC with an Internet connection (broadband, DSL, network, etc.) and connect a USB cable between your meter and a PC. After installation, a shortcut icon for

PC Meter Connect ™ displays on your PC desktop and an icon appears on the system tray, usually in the lower right corner of your desktop screen (see figures below).

Desktop

Shortcut

Icon

PC Meter Connect ™ Icon in System Tray

Thereafter, the program is loaded in the background automatically when you boot up your computer. You will know this by seeing the

PC Meter Connect ™ icon in the system tray. i NOTE: No screens or windows display when you click the desktop shortcut icon. However, if the PC Meter Connect ™ software was not running for some reason (you'll know this when you don't see the PC Meter Connect ™ icon in the system tray), clicking on the desktop icon will restart the software. Alternately, you may click on the Start button > All Programs > Pitney Bowes > PC Meter Connect. A PC Meter Connect ™ icon will then appear in system tray.

Several messages display from PC Meter Connect icon in the system tray:

• "Meter detected" displays when you connect your meter to the PC

(after it had been disconnected).

• "Meter is not detected" displays when you disconnect your meter from the PC. The red "x" stays on the icon thereafter.

SV62214 Rev. A 6-5


Using Analog Phone Line to Establish Communications with the Data Center (Alternate Method)

If you do not have a Windows PC available with Internet access, you may establish communications to the Pitney Bowes Data Center using an analog phone line. The following are usually analog phone lines:

• Residential phone lines

• Lines used by modems or credit card readers

Plug the telephone line (supplied) into the con nec tor on the back of the meter (see Chapter 2, Getting to Know Your System). Use a dedicated analog phone line if possible (one that is not shared with other devices) to avoid possible issues.

IMPORTANT:

• Phone systems installed in some businesses are not analog and may damage your system. If you are unsure about your phone line, contact your telephone company or local network administrator.

• If you have a DSL line and want to connect your meter using the analog phone jack on the back for the meter, you should install a DSL filter obtained from your DSL provider before connecting the meter.

• While the meter is processing a download from the Pitney

Bowes Data Center, do not disconnect the analog phone line,

USB cable, or power from the meter. Wait until the meter's main screen showing postage and date displays before disconnecting and moving the meter.

• Postage refills and updates are usually much slower than using the PC Meter Connect ™ software with a PC.

6-6 SV62214 Rev. A


Checking Funds ( Postage) Availability in Machine

It is a good idea to check the amount of funds (postage) in your meter before running your daily mail.

1. Press .

2. The funds left, used, and pieces processed display.

FUNDS

Available $204.94

Used $17.06

Total Pieces 40

Available – the amount of funds (postage) left in your meter


Total – the total number of mail pieces run through the meter that had postage applied


SV62214 Rev. A 6-7


Checking Your Postage By Phone® Account Balance

You can check your Postage By Phone® ac count balance at any time, as long as your system is connected to Pitney Bowes Data

Center.

i NOTE: The Postage By Phone® ac count balance represents the funds in your account, not the amount in your meter.

1. Press .

2. Select “Check PBP balance”.

ADD POSTAGE TO METER

◄Add $xx

◄Add another amount

◄Check PBP balance

3. The system connects to the Pitney Bowes Data Center (this may take a few moments). Various screens displays, letting you know the status of the process.

4. The Prepaid and Other balances displays. Press No.

PBP Balance

Prepaid $xxx

Other $xxx

Add postage? (yes or no)

Prepaid – the amount you have prepaid in your Postage By

Phone® ac count balance (by sending in a check, using your credit card, etc.)

Other – the amount you have on credit on your Postage By

Phone® ac count balance (by signing up to one of the various

Pitney Bowes credit programs such as Purchase Power, etc.)

If there are no updates for your system, you will return to the

Home screen. If there are updates available, the display notifies you of this fact.

6-8 SV62214 Rev. A


Adding Postage

You can add postage to your machine any time you need to, as long as you have enough funds in your Postage By Phone® ac count and your system is connected to the Pitney Bowes Data Center.

1. Press .

2. You may select “Add $xx” to add the amount shown.

OR

Select “Add another amount”. Key in the amount, in whole dollars, that you want to add and select “Continue”.

ADD POSTAGE TO METER

◄Add $xx

◄Add another amount

◄Check PBP balance i NOTE 1: The minimum amount of postage you can add is $1.

i NOTE 2: The amount shown in the "Add $xx" selection line represents the amount of postage you added the last time.

3. The system connects to the Pitney Bowes Data Center (this may take a few moments). Various screens display, letting you know the status of the process.

4. The Amount Added and Available balances displays.

POSTAGE ADDED

Amount Added $xx

Available $xx

Receipt? (Yes or No)

Amount Added – the amount of the postage downloaded into the meter

Available – the amount of postage available to use in the meter.

This represents any balance you had in the meter before adding postage, plus the refill amount.

SV62214 Rev. A 6-9


Adding Postage

sheet through machine (see sample below) OR press No or

Home to return to the Home Screen.

Refill: OCT 23 08 11:38A

Refill Amount: $100.000

Funds Available in Meter: $115.000

Prepaid: $935.780

Additional Funds Available: $000.000

Account No: 17907023

Meter No.: 3167354

OCT 23 08

11:38A

Refill – the date and time the new postage was added to your machine

Refill Amount – the amount of the new postage you downloaded into your machine

Funds Available in Meter – the amount of postage available to use in the meter. This represents any balance you had in the meter before adding postage, plus the refill amount.

Prepaid – the amount you have prepaid in your Postage By

Phone® ac count balance (by sending in a check, using your credit card, etc.)

Additional Funds Available – the amount you have on credit on your Postage By Phone® ac count balance (by signing up to one of the various Pitney Bowes credit programs such as Purchase

Power, etc.)

Account No.

– your Postage By Phone® ac count number

Meter No.


6-10 SV62214 Rev. A


Printing a Funds (Postage) Report

A funds report allows you to print a record of how much postage has been used and how much is remaining in the machine.

1. Press .

2. Press to the third screen.

◄Check PBP balance

◄Print Funds Report

3. Select "Print Funds Report".

4. At the insert envelope or tape sheet prompt, insert an envelope or tape sheet into the machine. The machine prints the funds report (see sample below).


Used:

Available:

$464 . 270

$000 . 000


Control Sum: $464 . 270

Batch Count: 733

Batch Value: $464 . 270


J A N 0 7 0 8

9 : 5 5 P




Control Sum – the total of all postage refills for the meter and equals the amount Used plus Available. This is a postal requirement that verifies an accurate accounting of the postage in your machine.



PBP Serial No.


SV62214 Rev. A 6-11


Downloading Files or Updating System

Use the "Uploads & Downloads" option when you need to manually:

USPS ® meter inspections

• Restart an interrupted download

• Download postal inscriptions, envelope ads, meter software updates, or rate updates

1. Press .


3. Select "Connect-Data Center".

OPTIONS

◄Postage Values

◄LockCode/Passwords

◄Connect-Data Center

4. Select "Uploads & Downloads".

DATA CENTER

◄Uploads & Downloads

◄Phone Parameters

◄Distributor Values

5. The system connects to the Pitney Bowes Data Center (this may take a few moments). Various screens display, letting you know the status of the process.

6-12 SV62214 Rev. A

7 • System Options

System Options

System options allow you to customize the machine to be configured to your organization's unique needs.

Basic options include:

• Advancing the date on the machine

• Setting the machine to the current (today's) date

• Adjusting the Contrast (of the display)

• Turning Features On or Off (if installed on machine)

• Setting Date, Time, and Timeouts

• Setting Postage Values (Funds Warnings)

• Setting Lock Code and Passwords

• Scale Options (accessed from the Home screen)

• Connecting to Data Center

Most of the basic system options are accessed by pressing Options and selecting your choice from the menu as shown below. The one exception is Scale settings, which is accessed by the Scale selection key at the Home screen.

OPTIONS

◄Advance the date

◄Set to todays date

◄Adjust the Contrast

OPTIONS

◄Turn items ON/OFF

◄Time and Timeouts

◄Postage Values

OPTIONS



◄Advanced Features

7-1 SV62214 Rev. A


Advanced options include:

USPS ® Confirmation Delivery Records. See Pitney

Bowes publication SV61156 for more information on this optional feature. Visit our website (see page v) and enter "SV61156" in the search box on the home page to view this document.

• Maintenance Mode (see Chapter 10, Maintenance)

• Intra BMC ZIPs (bulk mail center designations used in pre-sorting certain classes of mail)

• Meter Withdrawal (for withdrawing postage funds)

• Run Install Mode

The advanced options are accessed by pressing Options and selecting "Advanced Features", which displays a menu of options as shown below.

ADVANCED FEATURES

◄Manage Conf Records

◄Maintenance mode

◄Intra BMC ZIPS

ADVANCED FEATURES

◄Change Language

◄Meter Withdrawal

◄Run Install Mode

7-2 SV62214 Rev. A


Basic Options

Advancing the Date on the Machine

i NOTE: You can only advance the date for your mail, you can never “backdate” mail to a date prior to the current date.

1. Press .

2. Select “Advance the date”.

3. Displays current date in MMM DD YY format (for US). You may either:

• Select “Add one day” to advance date one day for each pressing of the key.

OR

• Key in a number (in US from 1-30) representing the number of days you want to advance the date, then select “Add x days (1-30)”.

4. Select “Continue”. The new date now shows in the Home screen.

5. To set the date on your mail back to the current date, press Op- tions and select “Set to todays date”.

Setting the Machine to Today's Date

1. Press .

2. Select “Set to todays date". You will be returned to the Home screen with the current (today's) date set.

Adjusting the Contrast of the Display

1. Press .

2. Select "Adjust the Contrast".

3. Select "Increase Contrast" or "Decrease Contrast" to change the contrast level as necessary.

ADJUST CONTRAST

◄Increase Contrast

◄Decrease Contrast

█ █ █ █ █ █

4. Press (back arrow key) or Yes/Enter to return to the Options menu.

SV62214 Rev. A 7-3


Turning Features On and Off

You can turn on and off several features on your machine.

1. Press .

2. Press .

3. Select "Turn items ON/OFF".

4. Depending on the options available, you may have one or more features listed.

TURN FEATURES ON/OFF

◄Accounting

◄Account Passwords

◄Auto Rating


◄Special Services

◄Preset Class Lookup

5. Select the feature you want to turn on or off. You will be prompted to turn the feature ON or OFF, depending on the current state of the machine.

• - this turns on or off the Departmental Accounting feature (see Chapter 8, Departmental Accounting).

• - this turns on or off the requirement for operators to enter passwords when choosing a departmental account if accounting passwords are set up (see

Chapter 8, Departmental Accounting ).

• Auto-Rating - this turns on or off the auto-rating feature, which calculates the postage amount for a mail piece based on the weight, the class, and services selected.

• Special Services - this allows you to customize prompts for the USPS ® Confirmation Services feature. Items include:

Prompt Receipt - turns on or off the prompt to print a receipt after uploading your USPS ® Confirmation Services records

Upload Records - turns on or off the prompt to upload your

USPS ® Confirmation Services records

Records Warning - turns on or off the prompt that notifies you when a specified number of USPS ® Confirmation Services records has been reached in your system. Key in a number between 1 and 200, and press Yes/Enter.

7-4 SV62214 Rev. A


Turning Features On and Off

• Preset Class Lookup - this turns on or off the prompt for a class when you are saving a preset that has no class listed

(also known as "key-in postage").

6. Depending on the features chosen, you may need to press Clear

(back arrow key) to return to the Options Menu.

Setting the Date, Time, and Timeouts

You can change the system date/time, set the date/time to day light sav ings time, change the time at which your sys tem advances the date/time to the next day, and set the amount of time your sys tem can re main in ac tive be fore re vert ing to the nor mal preset val ues.

TIME & TIMEOUTS

◄Normal Preset

◄Sleep Mode

◄Autodate Advance

TIME & TIMEOUTS

◄Correct Drift

◄Daylight Saving

Setting the Normal Preset Timer

The normal preset is a set of values (postage, ad, ac count and so on) that your machine display au to mat i cal ly returns to after a set period of time. You can set the amount of time the display takes before it re verts to the normal preset.

1. Press .

2. Press .

3. Select "Time and Timeouts".

4. Select "Normal Preset"

5. Key in the amount of minutes (from 1-240) be fore the system re turns to the normal pre set.

6. Select "OK". The display returns to Time and Timeouts menu.

7. Press (back arrow key) to return to Options Menu.

SV62214 Rev. A 7-5


Setting Sleep Mode Activation Time

You can set the amount of time the machine waits until entering

"sleep mode". When the machine is in sleep mode, the display is blank and you can't process mail. You awaken the machine by merely pressing any button on the control panel.

1. Press .

2. Press .


4. Select "Sleep Mode"

5. Key in the amount of minutes (from 1-240) be fore the system goes into sleep mode.

6. Select "OK". The display returns to Time and Timeouts menu.

7. Press (back arrow key) to return to Options menu.

Setting Autodate Advance

Your system automatically advances the date at a time you specify.

The date advance time is factory set to 12:00 AM. If your mail is picked up at a certain time each day, you can set the system to advance the date at the mail pickup time. You can also turn the auto date advance feature off if you want.

1. Press .

2. Press .


4. Select "Autodate advance".

5. Select "AM" or "PM".

6. Type in the time. Example: To enter one o’clock, type 1 - 0 - 0.

To enter 12:01 o’clock, type 1 - 2 - 0 - 1. (Don't type the hyphens.)

7. Select "Continue". The display returns to Time and Timeouts menu.


i NOTE: If you want to turn the date advance feature off, set the advance time to 12:00 AM.

7-6 SV62214 Rev. A


Correct Drift

Sometimes, the time on the machine may need to be corrected due to internal "drift" or the activation of Daylight Saving Time.

1. Press .

2. Press .


4. Press .

5. Select "Correct Drift".

6. You have your choice of adding or subtracting minutes from the current time displayed.

ADJUST THE TIME

Currently: 5:52 PM

◄Add 1-120 min

◄Subtract 1-120 min

A. To add minutes:

• Select "Add 1-120 min" to add minutes.

• Key in the number of minutes you need to add and select

"Continue".

B. To subtract minutes:

• Select "Add 1-120 min" to subtract minutes.

• Key in the number of minutes you need to subtract and select "Continue".

7. The display returns to Time and Timeouts menu.


Setting Daylight Sav ings Time

1. Press .

2. Press .


4. Press .

5. Select "Daylight Saving". The display shows the cur rent set ting.

6. Select "Enable" to use Daylight Saving Time, or select "Disable" if you don't use Daylight Saving Time. Your selected setting is saved and the display returns to the Time and Timeouts menu.


SV62214 Rev. A 7-7


Setting Postage Values ( Funds Warnings)

You can specify values so that when your postage funds drop below a certain level, or if you try to enter too much postage for a piece of mail, the system displays a warning.

Setting the High Value Warning

You can have the system warn you when you manually key in a post-

age val ue that is higher than your typical value. This fea ture alerts you to a possible mistake and helps pre vent you from ac ci den tal ly print ing an incorrect post age val ue. i NOTE: The high warning value feature is effective when you manually key in the postage value, but does not function if the internal rating feature is used.

1. Press .

2. Press .

3. Select "Postage Values".

4. Select "High postage amount".

SET POSTAGE VALUES

◄High postage amount

◄Low funds amount

5. Key in the value you want, including the digits to the right of the decimal point if you want a fractional value like .75 or $1.50. Select "OK".


Setting the Low Funds Warning

You can set up the system so that when the postage remaining reach es a certain level, the system will remind you to add postage.

1. Press .

2. Press .

3. Select "Postage Values".

4. Select "Low funds amount".

5. Key in the amount you want (in whole dollars only). Select "OK".


7-8 SV62214 Rev. A


Changing the Lock Codes and Passwords

Setting/Disabling the Lock Code

The Lock Code feature prevents unauthorized access to your mail ing system. If you establish a lock code, then a user will need to enter the Lock Code after:

• you power-up the machine

• the machine has entered sleep mode and you need to awaken it

• you press the Lock/Power key and choose "Lock the meter", and you want to access the machine

1. Press .

2. Press twice.

4. Select "Meter Lock Code". If there is an existing lock code, you are prompted to key in the 4-digit code.

PASSWORDS

◄Meter Lock Code

◄Supervisor Password

5. You then have a choice to either disable the lock code (if present) or change (or establish) the lock code.

Meter Lock Options

◄Disable Lock Code

◄Change Lock Code

A. To disable the lock code:

Select "Disable Lock Code". At the "Meter Lock Code has been disabled" message, select "Continue".

B. To change or establish the lock code:

Select "Change Lock Code". At the prompt, type in a new lock code (4 digits) and select "Continue". Re-enter the new lock code again to confirm and select "Continue". At the

"Meter Lock Code has been enabled" message, select "Continue".


SV62214 Rev. A 7-9


Setting/Disabling the Supervisor Password

A Supervisor password can be used to prevent unauthorized account changes within the Departmental Accounting feature. If you establish a Supervisor password, a user will need to enter this password to add, edit, or delete Departmental Accounts; and for clearing Departmental Account totals. i NOTE: You need to set up a Supervisor password also if you want to enable Account passwords (see Chapter 8, Departmen- tal Accounting) .

1. Press .

2. Press twice.

password, you are prompted to key in the 4-digit code.

PASSWORDS

◄Meter Lock Code

◄Supervisor Password

5. You then have a choice to either disable the password (if present) or change (or establish) the password.

Supervisor Options

◄Disable password

◄Change password

A. To disable the password:

Select "Disable Password". At the "Supervisor Password has been disabled" message, select "Continue".

B. To change or establish the password:

Select "Change password". At the prompt, type in a new password (4 digits) and select "Continue". Re-enter the new password again to confirm and select "Continue". At the

"Supervisor Password has been enabled" message, select

"Continue".


7-10 SV62214 Rev. A


Setting Scale Options

There are several options you can set with your scale such as zeroing the weight on the scale, turning the scale on/off, viewing metric weights, and saving/changing class or ZIP settings when weight changes on your scale. The scale options are accessed by pressing the selection key next to SCALE: line at the Home screen.

Dec 23 08 ≡0.00≡

◄ACCT: Sales

◄CLASS: None

◄SCALE: 0lb 0.0oz

The Scale Options menu choices are:

SCALE OPTIONS

◄Zero the scale

◄Turn Scale OFF

◄View metric weight

WHEN WEIGHT CHANGES

◄Change/Retain class

◄Change/Retain ZIP

WHEN CLASS CHANGES


Zeroing the Scale

If you have set your machine to retain the weight from the previous package or mail piece, you will need to run this option to zero out the scale.

1. At the Home screen, press the selection key next to SCALE: line.

2. Select "Zero the scale".

3. The scale will zero out the weight and you return to the Home screen.

SV62214 Rev. A 7-11


Turning Scale On or Off

You may turn on and off the scale function as necessary.


2. Select "Turn Scale OFF (or ON)".

3. You return to the Home screen with either the scale on or off.

Scale Turned On Screen Scale Turned Off Screen

Dec 23 08 ≡0.00≡

◄ACCT: Sales

◄CLASS: None

◄SCALE: 0lb 0.0oz

Dec 23 08 ≡0.00≡

◄ACCT: Sales

◄CLASS: None

◄SCALE: OFF

Viewing Metric Weight

You may view the weight currently displayed on the scale in grams.


2. Select "View metric weight".

3. The current weight displays in grams.

Current weight is:

73g

◄Continue

4. Select "Continue" to return to the Home screen.

7-12 SV62214 Rev. A


Setting Weight Change Options

You can set how the scale reacts regarding the class of service or

ZIP code when the weight changes.


2. Press .

3. You have a choice to set the class setting or ZIP setting.

WHEN WEIGHT CHANGES

◄Change/Retain class


A. To change Class settings, select "Change/Retain class".

Select either change class or retain class when weight changes. The current condition is listed at the bottom of the screen.

WHEN WEIGHT CHANGES

◄Change Class

◄Retain Class

(Currently Change)

B. To change ZIP settings, select "Change/Retain ZIP". Select either change ZIP or retain ZIP when weight changes. The current condition is listed at the bottom of the screen.

WHEN WEIGHT CHANGES

◄Change ZIP

◄Retain ZIP

(Currently Change)

4. Press (back arrow key) to return to the Home screen.

SV62214 Rev. A 7-13


Setting Class Change Options

You can set how the scale reacts regarding the ZIP code when the class changes.


2. Press twice.

3. Select "Change/Retain ZIP".

WHEN CLASS CHANGES


4. Select either change ZIP or retain ZIP when class changes. The current condition is listed at the bottom of the screen.

WHEN CLASS CHANGES

◄Change ZIP

◄Retain ZIP

(Currently Change)

5. Press (back arrow key) to return to the Home screen.

7-14 SV62214 Rev. A


Settings for Connecting to the Pitney Bowes Data Center

You can modify the settings on your machine that are used to connect to the Pitney Bowes Data Center. These include analog phone line settings (tone or pulse, dial prefix, etc.) to advanced settings such as user ID, password, and server IP address. The Data Center menu choices are:

• Uploads and Downloads

• Phone Parameters (affects analog phone line connections to

Data Center)

• Distributor Values (affects both analog phone line and PC internet connections to Data Center)

DATA CENTER

◄Uploads and Downloads

◄Phone Parameters

◄Distributor Values

IMPORTANT: Do not change the Data Center settings un less directed to do so by your Pitney Bowes representative.

Uploads and Downloads

Use this feature to connect to the Pitney Bowes Data Center for software downloads, new updates, etc. See Chapter 6, Adding Post- age/Connecting to Data Center for information on when to use this feature.

1. Press .

2. Press twice.


4. Select "Uploads and Downloads". The system automatically dials into the center. i NOTE: Make sure the machine is connected to the Pitney

Bowes Data Center.

5. After connection is made, follow the prompts (if any). The appropriate files are downloaded and you return to the Home screen.

SV62214 Rev. A 7-15


Phone Parameters (for analog line connection to Data Center)

This menu option allows you to modify the phone con nec tion settings on your machine (tone or pulse, dial prefix, etc.) when using an analog phone line to connect to the Pitney Bowes Data Center.

PHONE PARAMETERS

◄Tone/Pulse

◄Dialing Prefi x

◄Change PbP Number

PHONE PARAMETERS

◄Modem Parameters

Selecting Tone/Pulse

Use this to tell the system whether you have a tone or pulse type phone.

1. Press .

2. Press twice.


4. Select "Phone Parameters".

6. Select Tone or Pulse, whichever is appropriate. The display shows the new setting.

7. Press (back arrow key) to return to Data Center menu.


Entering the Dial Prefix

Use this if you need to dial a prefix number (like 9) to get an out side line.

1. Press .

2. Press twice.



5. Select "Dialing Prefix".

6. Key in the prefix number you want (such as a "9").

7. Select "OK". You return to the Data Center menu.


7-16 SV62214 Rev. A


Change Postage By Phone

®

(PbP) Number

i NOTE: Use this if you need to change the number for Postage By

Phone® but only if you are directed to by a Pitney Bowes representative.

1. Press .

2. Press twice.


4. Select "Phone Parameters"

5. Select "Change PbP Number".

6. A warning that you should only change this number if instructed to by Pitney Bowes displays. Press Yes/Enter to continue, or No to return to the Data Center menu.

7. Press (back arrow key) to delete the existing phone number.

8. Key in the new phone number (excluding prefix).

9. Select "OK". You return to the Data Center menu.

10. Press Clear (back arrow key) to return to Options menu.

Change Modem Parameters

i NOTE: Use this if you need to change the modem settings used to dial into the Pitney Bowes Data Center but only if you are directed to by a Pitney Bowes representative

1. Press .

2. Press twice.



6. Select "Modem Parameters".

7. A warning displays telling you that you should only change this number if instructed to by Pitney Bowes. Press Yes/Enter to continue or No to return to the Data Center menu.

8. Key in the new modem parameters (they will contain both alpha and numeric characters) as given by your Pitney Bowes agent.

9. Select "Set New Value". The display will show "Modem Init String has been updated".

10 Select "Continue". You return to the Phone Parameters menu.

11. Press Clear (back arrow key) twice to return to Options menu.

SV62214 Rev. A 7-17


Distributor Values

(affects both analog line and PC internet connections to Data Center)

This option allows you to modify the parameters that your machine uses to connect to the Pitney Bowes Data Center. A brief description of each parameter is provided on the next page.

IMPORTANT: Do not change the Distributor Values un less directed to do so by your Pitney Bowes representative.

To access the Distributor Values:

1. Press .

2. Press twice.


4. Select "Distributor Values".

5. Select the parameter you want to modify from the list appearing in the display. Use Page Down if needed to access your choice.

SELECT TO VIEW/EDIT

◄Account & User ID

◄Global Password

◄ANI/LCZ Server IP

SELECT TO VIEW/EDIT

◄ANI/LCZ Server Port

◄Primary DNS Server

◄Secondary DNS Server

SELECT TO VIEW/EDIT

◄Distributor URL

◄Backup PbP URL

6. A warning message displays that reminds you that entering a wrong value may result in errors connecting to the Data Center.

If you want to continue, press Yes/Enter; otherwise, press No to return to the Select to View/Edit menu.

7-18 SV62214 Rev. A


Distributor Values (continued)

7. Key in a new entry for that parameter (some entries may require alpha-numeric characters). When finished, either select "Restore

Default" (if you made a mistake or changed your mind) or "Set the new value" (if you are satisfied with your new entry).

8. If you have changed a parameter, a message confirming the new setting displays. If you selected "Restore Default", a message informing you that the parameter has been set to the original Factory setting displays. In either case, select "Continue" to return to the Select to View/Edit menu.


Account and User ID

This is the account number and the user ID that your sys tem uses to dial into the internet service provider (ISP) that allows you to connect to Pitney Bowes.

Global Password

This is the password your system uses to dial into your internet service provider.

ANI/LCZ Server IP

This is the internet address of the Automatic Number Iden ti fi ca tion

(ANI)/Least Cost Zone (LCZ) server that iden ti fies your system and routes your call to a zone that en sures the lowest cost for the connection.

ANI/LCZ Server Port

The server port number identifies the port number on the ANI/LCZ server to which your system connects.

Primary DNS Server

This is the internet address of the Pitney Bowes primary domain name server (DNS). The domain name server con verts your system name to its IP address.

Secondary DNS Server

This is the internet address of the Pitney Bowes sec ond ary domain name server (DNS).

Distributor URL

The Universal Resource Locator (URL) of the web page to which your system connects.

Backup PbP URL

The Universal Resource Locator (URL) of the backup web page to which your system connects.

SV62214 Rev. A 7-19


Advanced Options

Advanced options allow you access to features that are used very infrequently such as Intra BMC Zips, meter withdrawal, etc. The Advanced Feature menu includes:

USPS ® Confirmation Delivery Records (refer to Pitney

Bowes publication SV61156 for information on this optional feature). Visit our website (see page v) and enter "SV61156" in the search box on the home page to locate and view this document.

• Maintenance Mode (refer to Chapter 10, Maintenance for information on this option)

• Intra BMC ZIPs (bulk mail center designations used in pre-sorting certain classes of mail)

• Meter Withdrawal (for withdrawing postage funds from your system and for taking your system out of service)

• Run Install Mode

ADVANCED FEATURES


◄Maintenance mode

◄Intra BMC ZIPS

ADVANCED FEATURES

◄Change Language

◄Meter Withdrawal

◄Run Install Mode

7-20 SV62214 Rev. A


Intra BMC ZIPs

If you ship parcels locally using the parcel post class of USPS ® , you may be eligible for shipment discounts by setting up Intra-BMC (Bulk

Mail Center) ZIP Code groups.

To do this, first obtain a postal zone chart that is specific to your ZIP

Code from your local post office. Use the postal zone chart to determine if the ending ZIP Code of the parcel falls within your BMC Zone.

If it does, the parcel is eligible for an Intra-BMC parcel post rate.

Follow the steps below to setup up Intra-BMC ZIP Code groups.

1. Press .

2. Press twice.

3. Select "Advanced Features".

4. Select "Intra BMC ZIPS".

5. You have a choice to create, edit, or delete an Intra BMC ZIP group. i NOTE: If you have never used this feature before, only "Create a new group" displays.

INTRA BMC ZIP GROUPS

◄Create a new group

◄Edit existing group

◄Delete a group

7. If you want to create a new group, select "Create a new group".

A. Key in the first 3 digits of beginning ZIP and select "OK".

B. Key in the first 3 digits of ending ZIP and select "OK".

8. If you want to edit a group, select "Edit existing group".

A. Select the group from the list provided.

B. Key in the first 3 digits of beginning ZIP and select "OK".

C. Key in the first 3 digits of ending ZIP and select "OK".

9. If you want to delete a group, select "Delete a group".

A. Select the group from the list provided that you want to delete.

Press at the confirmation prompt to delete.

10. Press Clear (back arrow key) twice to return to Options menu.

i

NOTE: When rating a parcel using the Parcel Post class and the system recognizes a destination ZIP Code that falls within an Intra-BMC zone that you’ve established, it will use the discounted

Intra-BMC rate instead of the normal parcel rate.

SV62214 Rev. A 7-21


Change Language

The machine is capable of displaying all screens, operator prompts, and options in either English or Spanish (Español). English is the default language when the machine is initially powered up. To change the screens to Spanish (or back to English when Español is selected):

1. Press .

2. Press twice.


4. Press once.

5. Select "Change Language".

6. Select the desired language, English or Español

Your system will return to the first Advanced Features screen in the new language. To return to the Main screen press Home. The language you selected will remain in effect until it is changed again.

Meter Withdrawal (Withdrawing Postage Funds)

For a meter withdrawal, you need to move the remaining balance of postage from your machine into your Postage By Phone® Account.

Normally this is done if you are no longer going to use the machine.

i NOTE 1: Contact Pitney Bowes fi rst before withdrawing funds.

i NOTE 2: Machine must be connected to the Pitney Bowes Data

Center.

1. Press .



OPTIONS


7-22 SV62214 Rev. A


Meter Withdrawal (Withdrawing Postage Funds)

4. Press to the second screen.

5. Select "Meter Withdrawal".

ADVANCED FEATURES

◄Meter Withdrawal

6. Select "Transfer all funds from meter to PBP account".

REMOVE FUNDS

◄Transfer all funds

from meter to PBP

account

7. The system dials into the Pitney Bowes Data Center (this may take a few moments). Various screens displays, letting you know the status of the process.

8. The Transfer Successful screen displays. Select "Continue".

TRANSFER SUCCESSFUL

Funds moved to PBP account $xxx.xx

◄Continue envelope/tape sheet through machine (see sample below) OR simply press Home. "Out of Service" appears on the display.

Used:

Available:

$464 . 270

$000 . 000


Control Sum: $464 . 270

Batch Count:

Batch Value:

733

$464 . 270


J A N 0 7 0 8

9 : 5 5 P i NOTE: "Available" should show a zero ($000.000) dollar amount.

SV62214 Rev. A 7-23


Run Install Mode

Running “Install Mode” allows you to review, and change if desired, most of the values that were selected when the machine was first installed via the procedure in the Quick Install Guide. This option provides a convenient location to set several values all at once. Parameters that may be set by running the Install mode include:

• Select a language

• Key in the correct local time

• Print a test pattern

• Enter the two-digit scale location code

• Set the dialing prefix (the number you have to dial to get an outside line)

To run the install mode:

1. Press .

2. Press twice


4. Press once

5. Select "Run Install Mode".

At this point you will be presented the option to select a language, which is the first step of the install procedure. Simply follow the screen prompts until you reach the “Installation Successful” screen.

Select "OK" and you will be returned to the main screen with your new values active.

7-24 SV62214 Rev. A

8 • Departmental Accounting

Overview of the Accounting Feature

If you have the accounting feature, you can set your sys tem up to track post age costs incurred by de part ments or in di vid u als in your organization (e.g., En gi neer ing, Sales, Jim Smith, etc.). The number of accounts available on your system is based on the amount purchased. Your sys-

tem stores the fol low ing in for ma tion for each ac count:

• A name up to 12 alphanumeric characters long.

• An account number.

• The item total. This is the total number of pieces of mail charged to an account since it was last cleared.

• The value total. This is the total amount of postage charged to an account since it was last cleared.

• An account password (if set up)

The maintenance of your accounts is done through programs on the

Accounts menu (below), accessible by pressing the selection key next to ACCT: line at the Home screen (if the feature is activated).

Dec 23 08 ≡0.00≡

◄ACCT: Sales

◄CLASS: None

◄SCALE: 0lb 0.0oz

Each Accounts menu option is discussed in this chapter.

ACCOUNTS




ACCOUNTS

◄Edit an account

◄Display acct totals

◄Clear an account

ACCOUNTS

◄Clear all accounts

◄Turn accounting OFF

◄Acct Passwords

8-1 SV62214 Rev. A


Activating Accounting and Setting Up Your Accounts

Use the table below to step you through the process of setting up the

Accounting feature and determine whether to use passwords on individual accounts. The table covers the entire "life cycle" of an account.

Step Action

1 Turn On

Accounting

Feature

2 Create a

Supervisor

Password

Description/Procedure

Turns on the Accounting feature. This is necessary before you can create accounts.

1. Press .

2. Press .

3. Select "Turn items ON/OFF.

4. Select "Accounting".

5. Select "Turn Accounting ON".

If you establish a Supervisor password, a user will need to enter this password to add, edit, or delete

Departmental Accounts; and for clearing Departmental Account totals. Also, you need to set up a

Supervisor password before you can enable Account passwords. If you don't need this option, or you don't need passwords, you can skip to step 4.

1. Press .

2. Press twice.

3 Turn On

Accounting

Passwords

Option

5. At the prompt, type in a password (4 digits) and select "Continue". Re-enter the new password again to confirm and select "Continue".

6 At the "Supervisor Password has been enabled" message, select "Continue".

Turns on the requirement for all operators to enter passwords when choosing an account (if a password has been established for an account).


2. Press twice and select "Acct

Passwords".

3. Select "Turn Passwords ON". You return back to the Accounts menu.

8-2 SV62214 Rev. A


Activating Accounting and Setting Up Your Accounts

Step Action

4 Create

Account

5 Maintain (Edit)

Account

6 Select

Account

Description/Procedure

Sets up your account name (and password if desired). See Creating an Account later in this chapter for procedure.

Allows you to change the name and/or password of an account. See Editing Account Names and

Passwords later in this chapter for procedure.

Allows you to choose the specific account for recording postage.

1. From Home screen, press the selection key next to ACCT: line.

2. Select "Select an account".

3. Press to see more choices (if lit).

Select an account.

i NOTE: If a password has been assigned to this account, you will be prompted to enter one. Key in the 4-digit password if necessary.

4. You return to the Home screen with the name of the account listed below the date and amount line.

7 View/Print

Account Totals

Allows you to see the accumulated totals for this account.

• For viewing totals, see Displaying Account

Totals later in this chapter for procedure.

• For printing totals, see Printing a Single Ac- count Report or Printing a Multi-Account Sum- mary Report later in this chapter for procedure.

8 Clear Accounts

Allows you to clear the postage totals on accounts

(for example, at the beginning of a new fiscal year)

9 Delete

Accounts

• For a single account, see Clearing an Ac- count later in this chapter for procedure.

• For all accounts, see Clearing all Accounts later in this chapter for procedure.

Allows you to delete an account. See Deleting an

Account

later in this chapter for procedure.

i NOTE: Make sure you really want to delete an ac count. Once you do, the account in for ma tion is gone.

SV62214 Rev. A 8-3


Turning On Accounting

1. At the home screen, press Options.

2. Press and select "Turn items ON/OFF".

OPTIONS



◄Postage Values


◄Accounting

◄Account Passwords

◄Auto Rating

4. Select "Turn Accounting ON".

If a Supervisor password has been enabled, you are prompted to enter one. Key in the 4-digit password if necessary. You return back to the Home screen.

5. From the Home screen, press the selection key next to the

ACCT: line to display the Accounts menu.


ACCOUNTS





SELECT AN ACCOUNT

◄1 (Use keypad)

◄0 None

◄2 Sales


B. Use the appropriate selection key next to the display.

8-4 SV62214 Rev. A


Turning On Accounting



Dec 23 08 ≡0.00≡

◄ACCT: Sales

◄CLASS: None

◄SCALE: 0lb 0.0oz

Turning Off Accounting

You can temporarily turn off the Departmental Accounting whenever you wish. i NOTE: You will not be tracking postage by account when this feature is turned off.


2. Press twice and select "Turn accounting OFF". If a Supervisor password has been enabled, you are prompted to enter one. Key in the 4-digit password if necessary.

ACCOUNTS



◄Acct Passwords

3. You return to the Home screen with no account displayed (see example below).

Dec 23 08 ≡0.00≡

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◄SCALE: 0lb 0.0oz

SV62214 Rev. A 8-5


Turning On Account Passwords

You can turn on the requirement for all operators to enter passwords when choosing an account. i NOTE 1: You need to set up a Supervisor password (see Chapter

7, System Options) before you can enable Account passwords.

i NOTE 2: Turning on the account password feature forces you to select a new account, just in case your existing account uses a password.


2. Press twice and select "Acct Passwords".

ACCOUNTS



◄Acct Passwords

3. Select "Turn Passwords ON". You return back to the Accounts menu.



SELECT AN ACCOUNT

◄1 (Use keypad)

◄0 None

◄2 Sales



6. Key in the 4-digit password for that account.


Dec 23 08 ≡0.00≡

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◄CLASS: None

◄SCALE: 0lb 0.0oz

8-6 SV62214 Rev. A


Turning Off Account Passwords

You can turn off the requirement for all operators to enter passwords

(if passwords are set up) when choosing an account.


2. Press twice and select "Acct Passwords".

ACCOUNTS



◄Acct Passwords

3. Select "Turn Passwords OFF".

4. You are prompted to enter the Supervisor password. Key in the

4-digit password. You return back to the Accounts menu.

5. Press (back arrow key) or Home to return to the Home screen.

SV62214 Rev. A 8-7


Creating an Account

You need to create an account before you can use the departmental accounting feature to track postage.


2. Select "Create an account". If a Supervisor password has been enabled, you are prompted to enter one. Key in the 4-digit password if necessary..

ACCOUNTS




3. The system will prompt for the name of this account. Key in a name for the account. It can be up to twelve alpha/nu mer ic char-

ac ters long. To access alpha characters, repeatedly press the appropriate number key until the desired character displays.

4. When finished, select "Continue". If Account Passwords are turned ON (see earlier section in this chapter Turning On Ac- count Passwords ), you are prompted to create a password for the new account. Key in a four digit code. At the prompt, to create another account, either:

A. Press and go back to Step 3 to enter another account OR

B. Press to continue. You return to the Accounts menu.


8-8 SV62214 Rev. A


Editing Account Names and Passwords

You can edit an account name and establish passwords for each account if you wish.


2. Press and select "Edit an account". If a Supervisor password has been enabled, you are prompted to enter one. Key in the 4-digit password if necessary.

ACCOUNTS

◄Edit an account


◄Clear an account

3. The "Edit an Account" screen displays (a sample is shown below).

Press Page Down to see more choices (if lit). To select an account:

EDIT AN ACCOUNT

◄1 (Use keypad)

◄0 None

◄2 Sales



4. After the account is selected, you have a choice to edit the account name or edit the account password.

Edit Account Name option

A. If you select "Edit acct. name", the system prompts you for the new name. Key in a new name for the account. It can be up to twelve alpha/nu mer ic char ac ters long. To access alpha characters, repeatedly press the appropriate number key until the desired character displays.

B. Select "OK" when done.

C. You are prompted if you want to change the account password also. If you select "Yes", continue with Step B from Edit

Account Password Option on the next page; otherwise, you return to the "Edit an Account" screen.

SV62214 Rev. A 8-9


Editing Account Names and Passwords

Edit Account Password option

A. If you select "Edit acct. password", the system confirms you want to change the password. Press Yes/Enter.

B. The system prompts you for the new password. Key in the new 4-digit password.

C. Select "Continue" when done.

D. At the confirmation password prompt, re-enter the new password.

E. Select "Set". You return to the "Edit an Account" screen.

5. Press (back arrow key) twice to return to the Options menu.

8-10 SV62214 Rev. A


Selecting an Account

You need to select an account to track postage when using Departmental Accounting.


2. Select "Select an account"

ACCOUNTS





SELECT AN ACCOUNT

◄1 (Use keypad)

◄0 None

◄2 Sales





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◄CLASS: None

◄SCALE: 0lb 0.0oz

SV62214 Rev. A 8-11


Displaying Account Totals

You can view your account totals anytime using this option.


2. Press and select "Display acct totals"

ACCOUNTS

◄Edit an account


◄Clear an account

3. The "Display an Account" screen displays (a sample is shown below). Press Page Down to see more choices (if lit). To select an account:

DISPLAY AN ACCOUNT

◄1 (Use keypad)

◄0 None

◄2 Sales



4. The account number, name, pieces, and value of the postage used displays. Select "Continue".

2 - SALES

Value $0.00

Pieces 0

◄Continue

5. You have a choice to either clear the account, view another account, or exit.

A. Select "Clear this account" if you want to clear account totals. If your system has been set up to require a supervisor or account password, you are prompted to enter it. The

"Clear an Account" screen displays and you continue with

Step 3 from Clearing an Account on the next page.

B. Select "View another acct" and go back to Step 3 to enter another account to view.

C. Follow the prompts to exit this screen if you are finished.

6. You return back to the Accounts menu. Press Clear (back arrow key) or Home to return to the Home screen.

8-12 SV62214 Rev. A


Printing a Single Account Report

This report provides the postage amount and number of pieces applied against a single account (if the Departmental Accounting feature is set up on your system).

1. Press .

2. Select "Printable report".

4. Key in an account.

5. When prompted, insert tape sheet or envelope into machine. The report is printed and you return back to the Printable reports menu.

6. Press (back arrow key) to return to Report type menu or press Home to return to the Home screen.

Account Name: SALES

Acct Number: 1

Pieces:

Postage:

5

001 . 480

0000011969

JAN 28 08

11 : 01A

Printing a Multi-Account Summary Report

This report provides the postage amount and number of pieces applied to all of your accounts (if the Departmental Accounting feature is set up on your system).

1. Press .


4. When prompted, insert tape sheet or envelope into machine. The report is printed and you return back to the Printable reports menu. i NOTE: If it is a multi-page report, you will be prompted to insert another envelope/tape sheet.


Account No.

1

2

Pieces

5

4

Postage

001 . 480

001 . 480

0000011969

JAN 15 08

11 : 04A page 1 of 1

SV62214 Rev. A 8-13


Clearing an Account

You can clear the postage totals on an account when necessary.

IMPORTANT: Make sure you really want to clear an ac count. Once you do, the account in for ma tion is gone.


2. Press and select "Clear an account". If a Supervisor password has been enabled, you are prompted to enter one. Key in the 4-digit password if necessary.

ACCOUNTS

◄Edit an account


◄Clear an account

3. The "Clear an Account" screen displays (a sample is shown below).

Press Page Down to see more choices (if lit). To select an account:

CLEAR AN ACCOUNT

◄1 (Use keypad)

◄0 None

◄2 Sales



4. At the confirm clear prompt, press Yes/Enter (or No if you change your mind). The account is cleared and you return back to the Accounts menu.


8-14 SV62214 Rev. A


Clearing All Accounts

You can clear the postage totals on all accounts (for example, at the beginning of a new fiscal year) with this option.

IMPORTANT: Make sure you really want to clear all ac counts.

Once you do, the account in for ma tion is gone.


2. Press twice and select "Clear all accounts". If a Supervisor password has been enabled, you are prompted to enter one. Key in the 4-digit password if necessary.

ACCOUNTS



◄Acct Passwords

3. At the confirm clear prompt, press Yes/Enter (or No if you change your mind). All the accounts are cleared and you return back to the Accounts menu.


SV62214 Rev. A 8-15


Deleting an Account

You can delete an account, but make sure you really want to because you cannot get the information associated with that account back after it has been deleted.

IMPORTANT: Make sure your really want to delete an ac count.

Once you do, the account in for ma tion is gone.

1. From the Home screen, press the selection key next to ACCT: line to display the Accounts menu.

2. Select "Delete an account". If a Supervisor password has been enabled, you are prompted to enter one. Key in the 4-digit password if necessary.

ACCOUNTS




3. The "Delete an Account" screen displays (a sample is shown below). Press Page Down to see more choices (if lit). To select an account:

DELETE AN ACCOUNT

◄1 (Use keypad)

◄0 None

◄2 Sales



4. At the confirmation prompt to delete the account selected, press

Yes/Enter to delete (or No if you change your mind).

5. In either case, you return to the Accounts menu screen. Press

Clear (back arrow key) or Home to return to the Home screen.

8-16 SV62214 Rev. A

9 • Reports

Overview of Reports

Your system allows you to print reports for funds usage, postage refills, postage tracked by account, and other valuable data. You can print these reports right from your machine on an envelope or tape sheet. The reports are accessed by pressing Reports.

Select Report Type

◄Printable report

The available reports may include:

• Add Postage Report

• Multi-Account Summary Report

• Register (Funds) Report

• Special Services Report

• Rates Summary Report i NOTE: The number of reports may vary, depending on the options installed on your machine.

Printable

◄Add Postage Report

◄Single Accounts Rpt.

◄Multi Acct summary

Printable

◄Register Report

◄Confi guration Rpt.

◄Error Report

Printable

◄Special Services

◄Rates Summary Rpt.

9-1 SV62214 Rev. A

9 • Reports

Register Report (Funds Report)

This report lists the postage used, postage available, pieces processed, and other information about your machine usage.

1. Press .


3. Select "Register Report".

4. When prompted, insert tape sheet or envelope into machine. The report is printed and the system returns back to the Printable reports menu.


Used: $464 . 270

Available: $000 . 000


Control Sum: $464 . 270

Batch Count:

Batch Value:

733

$464 . 270


J A N 0 7 0 8

9 : 5 5 P




Control Sum – the total of all postage refills for the meter and equals the amount Used plus Available. This is a postal requirement that verifies an accurate accounting of the postage in your machine.



PBP Serial No.


9-2 SV62214 Rev. A

9 • Reports

Add Postage Report

This report lists the last five postage refills.

1. Press .


3. Select "Add Postage Report".



Date of Refill

JAN 28 08

JAN 06 08

DEC 10 07

NOV 17 07

Time Refill Amount

8 : 32A $ 0 2 5 . 0 0 0

8 : 15A $ 2 7 5 . 0 0 0

7 : 47A $ 3 0 0 . 0 0 0

7 : 53A $ 1 4 6 . 0 0 0

Acct No.: 9 9 9 9 9 9 9 9

Meter No.: 0 0 1 1 9 6 9

Printed: J A N 2 8 0 8

Date of Refill – the date of refill

Time – the time of refill

Refill Amount – amount of refill

Account No .

– your Postage By Phone® system account number

Meter – serial number of this meter (normally meter number)

Printed – the date the report was printed

SV62214 Rev. A 9-3

9 • Reports

Single Accounts Report (Departmental Accounting)

This report provides the postage amount and number of pieces applied against a single account (if the Departmental Accounting feature is set up on your system).

1. Press .


3. Select "Single Accounts Rpt".

4. Key in an account.



Account Name: SALES

Acct Number: 1

Pieces:

Postage:

5

001 . 480

0000011969

JAN 28 08

11 : 01A

Multi-Account Summary Report (Departmental Accounting)

This report provides the postage amount and number of pieces applied to all of your accounts (if the Departmental Accounting feature is set up on your system).

1. Press .


3. Select "Multi Acct Summary".

4. When prompted, insert tape sheet or envelope into machine. The report is printed and the system returns back to the Printable reports menu. i NOTE: If it is a multi-page report, you will be prompted to insert another envelope/tape sheet.


Account No.

1

2

Pieces

5

4

Postage

001 . 480

001 . 480

0000011969

JAN 15 08

11 : 04A page 1 of 1

9-4 SV62214 Rev. A

9 • Reports

Special Services Report

This report is used in conjunction with the optional USPS ® Confirmation Services feature and provides a list of the last 20 mail pieces (by barcode number) that had one of the USPS ® Confirmation Services applied to them.

1. Press .


3. Select "Special Services".



Barcode

1234567890

2345678901

Postage

001 . 480

001 . 480

Printed: JAN 28 08 12 : 17P

ZIP

06484

06902

Uploaded

JAN 11 08

JAN 12 08 page 1 of 1

Barcode – the barcode number entered when applying the Confirmation Service to a particular mail piece

Postage – the total amount of postage applied to this mail piece

ZIP – the delivery ZIP code of the mail piece

Uploaded – the date this USPS ® Confirmation Services record was uploaded to the Pitney Bowes (and later) USPS ® data center

Printed – the date and time this report was printed

SV62214 Rev. A 9-5

9 • Reports

Rates Summary Report

This report provides a summary of the rate files that are currently active in your system. You can print this as a way to confirm that you have received the latest rates.

1. Press .


3. Press once

4. Select "Rates Summary Rpt".


6. Press (back arrow key) to return to Report type menu, or press Home to return to the main screen.

Description Version Effective Active Meter No.:

P7US002 B.01 JAN 13 08 Yes 2699901

P7US001 B.04 JAN 13 08 Yes

JAN 28 08

9 : 25A page 1 of 1

Description – the specific type of rate

Version – the alpha-numeric identifier used for this rate

Effective Date – the date the rate takes effect

Active – indicates if the rate is active ("Yes" or No")

Meter No.


9-6 SV62214 Rev. A

9 • Reports

Configuration Report

This report lists configuration information about your machine and

Postage By Phone® account. It is generally a report you will not have to access unless your Pitney Bowes Customer Service Representative requests that you print it out.

1. Press .


3. Select "Configuration Report".



PBP Serial No: 0 0 1 1 9 6 9

PBP Account: 9 9 9 9 9 9 9 9

P S D S e r. # 4 C 4 6 0 0 0 0 0 0 0 0 7 E 4 C

PrtHd No.: 5 0 0 0 0 1 0 4

Printer Ser.#: 999999999

PSD: 09. 00. 00

UIC: 16 . 02

Rate Mgr: 04 . 02

PHS: 1 . 11

Platform: D1.01

SEP 28 08

9 : 25A

PCN: P700

SMR: 000

SV62214 Rev. A 9-7

9 • Reports

Error Report

This report provides a history of error codes that your machine has encountered. It is generally a report you will not have to access unless your Pitney Bowes Customer Service Representative requests that you print it out.

1. Press .


3. Select "Error Report".



Error Report

Error Date

JAN 10 08

DEC 22 07

SEP 08 07

JUL 01 07

JUN 1 8 07

Time Identifier

04 : 25P 1879

11 : 47A 0802

03 : 08A 010E

09 : 36A 1848

12 : 52A Oaff

Count

001

008

004

000

000

0011969

JAN 28 08

9: page 1 of 1

9-8 SV62214 Rev. A

10 • Maintenance

Messages Indicating Ink Cartridge Replacement

i NOTE: We recommend that you keep a spare ink cartridge on hand at all times.

Your actual ink usage will vary, depending on whether you routinely print ads, how many pieces of mail you print a day and oth er factors.

The machine display tells you when the ink supply is low or exhausted with the following messages:

“ Low Ink"

Replace the ink cartridge soon. You can print about an oth er 300 impressions or leave the system run ning for six days without printing.

If you don’t have a re place ment car tridge on hand, you should order one now. See Chapter 12, Supplies and Options for part numbers to order this item.

IMPORTANT: Replace the ink cartridge as soon as you see the

“Low Ink” alert.

"Ink Out”

Replace the ink cartridge immediately. The ink supply is gone; you won't be able to print.

Printing a $0.00 Meter Stamp

If you want to check the ink imprint (meter stamp) on your machine, you can generate a $0.00 meter stamp for this purpose. At the Home screen, simply press Zero, then Yes/Enter, and slide an envelope

(or tape sheet) through the machine.

10-1 SV62214 Rev. A


Replacing the Ink Cartridge

1. Remove the weighing platform if you have a DM200L.

2. Open the top cover. A "Top Cover Open" message displays.

3. Select "Replace Ink Tank" to continue (if you don't want to change the ink cartridge at this time, simply close the top cover).

The message "Moving ink tank to replacement position" displays.

4. Flip open the ink cartridge guard.

Ink Cartridge

Guard

5. Lift up and remove old ink cartridge and discard.

10-2 SV62214 Rev. A


Replacing the Ink Cartridge

6. Remove the new ink cartridge from the bag. The tape should pull off (remove if necessary).

7. Lower the ink cartridge into the cavity (the label on the top of the cartridge should face the front of your system). The ridges on either side of the cartridge will slide into the grooves.

Groove

Ridge

Ridge

8. Return the guard to the closed position and click to secure.

“CLICK”

9. Close the cover. The system automatically starts an ink initialization process and in a few moments returns you to the Home screen.

SV62214 Rev. A 10-3


Filling the Moistener

Refer to the following procedure to refill the moistener.

1. Check the moist en er tank to see how much sealing so lu tion is left.

Fill Here

Check Level Here

2. Add enough E-Z Seal ® to bring the sealant level up to the bottom of the fill hole. We rec om mend E-Z Seal be cause it helps keep your moist en er clean and im proves seal ing ef fi cien cy. See Chap-

ter 12, Supplies and Options for part numbers to order this item.

3. If the tank was emp ty, al low 30 min utes for the moist en er brush and wick to get com plete ly wet.

IMPORTANT: Do not overfi ll the moistener tank.

10-4 SV62214 Rev. A


Maintaining the Moistener

If you notice incomplete or poor sealing and the moistener tank is full, you may need to clean the moist en er brush or wick. If seal qual-

i ty doesn't im prove af ter clean ing, you can replace the moistener brush or wick as need ed.

Brush Brush Holder

See Chap ter 12, Supplies and Options for part numbers to order these items for your machine.

Removing and Cleaning the Moistener Brush

1. Push down on the blue re lease lever on the moistener.

Release

Lever

2. Pull the moistener straight out to the left.

SV62214 Rev. A 10-5


Removing and Cleaning the Moistener Brush

3. Open the hinged brush holder.

4. Grasp the bristles and slide the brush out of the hinged brush hold er, toward the front of the moistener tank.

Brush

Brush Holder

5. Clean the brush in plain wa ter, and rinse thoroughly.

6. Position the brush as shown at right so its bottom edge is under the mounting tabs.

7. Slide the brush back toward the rear of the moistener.

i NOTE: At this point, if you need to clean the wick and holder, go to" Removing and Cleaning the Moistener Wick and Holder" procedure on the next page. Otherwise, just continue with step 8.

8. Reinstall the moistener. Push down on the blue re lease lever on the moistener.

Release

Lever

9. Slide the moistener back onto the machine. You should hear a click as it engages.

10-6

CLICK!

SV62214 Rev. A


Removing and Cleaning the Moistener Wick and Holder

i NOTE: This procedure assumes you have done steps 1 to 7 from the previous "Removing and Cleaning the Moistener Brush" section.

1. Pull up and remove the holder and wick from the moistener as shown here.

Holder

Wick

2. Separate wick from metal holder, clean the wick in plain water, and rinse thoroughly.

3. Place the wick back in the hold er.

4. Reinstall the wick and holder assembly into moistener.

5. Reinstall the moistener. Push down on the blue re lease lever on the moistener.

Release

Lever

6. Slide the moistener back onto the machine. You should hear a click as it engages.

SV62214 Rev. A

CLICK!

10-7


Replacing the Print Head

1. Remove the weighing platform if you have a DM200L.

2. Open the top cover. A "Top Cover Open" message displays.

3. Select "Replace Ink Tank" to continue (if you don't want to change the print head at this time, simply close the top cover).

The message "Moving ink tank to replacement position" displays.

4. Flip open the ink cartridge guard.

Ink Cartridge

Guard

5. Lift up and remove ink cartridge.

10-8 SV62214 Rev. A



6. Squeeze in the two gray tabs on either side of the print head.

Tabs

7. While squeezing, lift and tilt the print head to the right toward the space for the ink cartridge. The print head should come up out of the machine.

8. Remove the print head from packaging.

SV62214 Rev. A 10-9



9. Remove the protective tape or the black cap from the bottom of the replacement print head.

OR

Protective Tape Black Cap

10. Squeeze the two gray tabs on either side of the new print head and slightly angle the print head while pushing the print head flush against the wall.

Flush Against Wall

Tabs

11. If you are using the same ink cartridge you removed in Step 5, continue with step 12.

Otherwise, if you are putting in a new ink cartridge, remove the new ink cartridge from the bag. The tape should pull off (remove if necessary).

10-10 SV62214 Rev. A



12. Lower the ink cartridge into the cavity (the label on the top of the cartridge should face the front of your system). The ridges on either side of the cartridge will slide into the grooves.

Groove

Ridge

Ridge

13. Return the guard to the closed position and click to secure.

“CLICK”

14. Close the cover. The system automatically recognizes the new cartridge and in a few moments returns you to the Home screen.

SV62214 Rev. A 10-11


Running Print Tests

The system has several tests that let you check print performance and help you determine printing problems.

These tests are accessible by pressing Options, pressing Page

Down to the third screen, and selecting "Advance Features".

OPTIONS

◄Advance the date

◄Set to todays date

◄Adjust the Contrast

OPTIONS



◄Postage Values

OPTIONS




Once you are in Advanced features, select "Maintenance Mode".

ADVANCED FEATURES


◄Maintenance mode

◄Intra BMC ZIPS

Once you are in Maintenance menu, select "Printer maintenance".

MAINTENANCE

◄Printer maintenance

◄View system Info

The PM Maintenance menu displays.

PM MAINTENANCE

◄Test Print

◄Purge

◄Replacement

10-12 SV62214 Rev. A


Test Print

The test print allows you to print a test pattern to see if the print head is functioning properly or you have enough ink in the cartridge.

2. Press twice.


4. Select "Maintenance mode".

5. Select "Printer maintenance".

6. Select "Test Print".

7. When prompted, insert an envelope through the machine.

8. You are prompted if the test pattern is OK.

A. If yes, press Yes and you return to the PM Maintenance menu.

Good Test Print

(No Missing Lines)

B. If no, press No and the system executes a purge. This may take a few moments. When finished, you return to the PM

Maintenance menu.

Poor Test Print

(Missing Lines)

9. Press Clear (back arrow key) 4 times to return to the

Home screen.

SV62214 Rev. A 10-13


Purge

The test print allows you to purge the print heads in an effort to fix a printing problem

2. Press twice.




7. You have a choice of 4 purges to use. Normally selecting "Purge

A" is sufficient to purge the system, unless directed by a Pitney

Bowes agent to do otherwise.

◄Purge A

◄Purge B

◄Purge C

PURGE

8. The system executes a purge. This may take a few moments.

When finished, you return to the Purge screen.

9. Press (back arrow key) 5 times to return to the Home screen.

10-14 SV62214 Rev. A


Replacement of Print Head or Cartridge

This option steps you through the procedure to replace either the print head or ink tank (cartridge).

i NOTE: See "Replacing the Ink Cartridge" or "Replacing the Print

Head" at the beginning of this chapter which explains these procedures in detail using figures.

2. Press twice.




7. You have a choice to replace the print head or ink tank (cartridge)

PM REPLACEMENT

◄Replace Print Head

◄Replace Ink tank

The steps for each are the same, the only difference is with the maintenance the system performs.

8. You are prompted to open the top cover.

9. After the cover is opened and the print head moves into replacement position, you are prompted to replace the print head/ink tank.

10. After replacing the print head and closing the cover, the machine resets and you return to the Home screen.

SV62214 Rev. A 10-15



10-16 SV62214 Rev. A

11 • Troubleshooting

Getting Help

There may be times when you need help to solve a prob lem, or you may want more in for ma tion about how your mail ing system works.

Pitney Bowes pro vides sev er al in for ma tion resources. See page v for our web and phone support information.

Before you contact us, please read the troubleshooting information in this chap ter. In many cases, it can help you resolve the prob lem.

Also, you can often restore normal operation by just turning Off and

On your system.

If you need to call, please have the following in for ma tion at hand:

• Model Identification: See page v.

• Serial number: See the back of the system.

• Nature of problem: What happens and when does it happen? Did the machine display an error mes sage?

• The steps you've already taken to solve the problem and the results.

Messages on the LCD Display

From time to time your system will display an alert or error message.

An alert tells you that something needs at ten tion; an error message usually tells you about a system con di tion you can fix. In rare instances you may have to call for service or assistance (see page v).

Blank Display

Symptom

Power lamp is not lit on the machine

Cause

No power coming into machine

Power lamp is yellow on the machine

Machine in sleep mode

Solution

Check that:

• power cord is plugged into both mailing machine base and wall outlet

• power cord is not connected to a switched wall outlet, power strip, or surge protector

Press any key to "awaken" it.

11-1 SV62214 Rev. A


Display Problems (display hard to read)

The display contrast needs adjustment.

1. Press .

2. Select "Adjust the Contrast".

3. Select "Increase Contrast" or "Decrease Contrast" to change the contrast level as necessary.


Feeding Problems (stalled envelopes)

1. Move transport release lever 1/4 turn to the right (clockwise) to the "released" position (vertical).

2. Carefully pull envelope out from right.

3. Make sure deck is clear of pa per frag ments.

4. Move transport release lever 1/4 turn to the left (counter-clockwise) back to the "home" position (horizontal).

i NOTE: To avoid stalled (jammed) envelopes:

• Make sure your envelopes meet our published spec i fi ca tions. See Chapter 1, Introduction.

• Feed envelopes correctly. See the instructions in Chapter 3,

Running Mail . Don't try to feed oversize envelopes through the machine. Use tape strips instead.

11-2 SV62214 Rev. A


Printing Problems

Symptom

Machine won't print

Meter Stamp is incomplete or streaked; poor print quality

Cause

Machine is in seal-only mode

Solution

This mode disables printing.

Press Home to return to Home screen and resume printing.

Ink cartridge needs replacing

Replace ink cartridge. See the in struc tions in Chapter 10,

Maintenance

.

Print nozzles clogged Perform a print purge in an effort to fix the printing problem

(see procedure below)

Print Purge Procedure

2. Press twice.




7. You have a choice of four purges to use. Normally selecting

"Purge A" is sufficient to purge the system, unless directed by a

Pitney Bowes agent to do otherwise.

◄Purge A

◄Purge B

◄Purge C

PURGE

8. The system executes a purge. This may take a few moments.

When finished, you return to the Purge screen.

9. Press (back arrow key) five times to return to the Home screen.

i NOTE: If printer maintenance fails to correct the problem, call

Pitney Bowes (see page v).

SV62214 Rev. A 11-3


Moistening Problems (envelopes don't seal)

Symptom

Incorrect feeding

Low sealant level

Dry moistener brush

Solution

Make sure you slide the envelope flap under the blue edge of the feed deck. If you don't, the moistener can't wet the flap.

Check the sight glass on the left side of the moistener tank. If the sealant level is low, add

E-Z Seal® solution until it reaches the bottom of the fill hole. See the in struc tions in Chapter 10,

Maintenance .

Try wetting the moistener brush. If the brush drys out quickly, replace the moistener wick as explained in Chapter 10, Maintenance.

Dirty moistener brush

Remove the moistener brush. Clean it in plain water and rinse thoroughly (see Chapter 10,

Maintenance)

Worn moistener brush

Replace the moistener brush (see Chapter 10,

Maintenance) i NOTE: See Chapter 12, Supplies and Options for part numbers for replacement brushes and E-Z Seal® solution. See page v for contact information.

11-4 SV62214 Rev. A


Problems Connecting to the Data Center via Analog Line

Symptom

Improper phone line or phone line not connected to meter

Incorrect setup of system options

Solution

• Make sure you've connected your meter to a dedicated an a log phone line (the same type you connect your home phone to). If you are using a DSL line, you should use a DSL filter obtained from your DSL provider.

• Make sure the phone line con nec tors are firmly seated in their re cep ta cles.

• Try using the PC Meter Connect ™ method to communicate with the Data Center if an internet PC is available (see Chapter 6, Adding Postage/Con- necting to the Data Center ).

Go to the Chapter 7, System Options, and check the following:

• Does your phone system require you to dial a pre fix number to get an out side phone line? Make sure to include this in the setup if needed.

• Is the dial method correct? You have to tell the machine if your phone uses a pulse or tone for di al ing.

SV62214 Rev. A 11-5


Problems Connecting to the Data Center via the PC

You cannot access www.pb.com from your PC using Internet

Explorer

Contact your IT administrator for any special setup needed to enable your PC and Internet Explorer to access the internet.

You can access www.pb.com using Internet Explorer but PC

Meter Connect

™

software cannot detect the internet.

1. Right click on the PC Meter Connect ™ tray icon and select "Internet Settings...".

Select

"Internet

Settings..."

Right Click on Tray Icon

2. At the Internet Settings configuration screen, do either of the following:

Solution A - Set your PC Meter Connect ™ software to use the same settings that Internet Explorer uses to connect to the internet. Choose “Use Internet Explorer proxy settings” under Proxy

Address Assignment (see screen below) and click OK.

Use Internet Explorer proxy settings

11-6

Internet Settings Screen in PC Meter Connect ™ Software continued->

SV62214 Rev. A


Problems Connecting to the Data Center via the PC

You can access www.pb.com using Internet Explorer but PC

Meter Connect

™

software cannot detect the internet (continued)

- Enter your own network's Proxy Address and Authentication settings (if used). Contact your IT administrator for these settings. Click "Manual proxy settings", and enter the proxy settings and proxy authentication (if used) provided by your IT administrator (see screen below). Click OK.

Use "Manual proxy settings" (and "Proxy

Authentication", if used)

Internet Settings Screen in PC Meter Connect ™ Software

SV62214 Rev. A 11-7


Problems Refilling Postage via the PC

You can access www.pb.com using Internet Explorer but you are having problems refilling postage into the meter (meter errors may display)

1. Right click on the PC Meter Connect ™ tray icon and select "Internet Settings".

Select

"Internet

Settings..."

Right Click on Tray Icon

2. At the Internet Settings configuration screen, choose "Non-Chunked" for HTTP Transfer Encoding Method (see screen below) and click OK.

Use "Non-Chunked" for HTTP Transfer

Encoding Method

11-8

Internet Settings Screen in PC Meter Connect ™ Software

SV62214 Rev. A


Accidentally Printing the Wrong Postage

Once you have printed a meter stamp, the postage funds have been

“used up” by the machine, even if the printing is illegible. That’s why it is so important to make sure the correct value is shown on the machine before inserting the mail piece or tape sheet, and that you do not let the ink level get too low. We recommend you always keep a spare ink cartridge on hand just for this reason.

If you would like a refund, you can go in person to the Post Office where you meter is registered (i.e., the ZIP Code of your meter stamp) within 60 days of the meter stamp date. You will need to bring the specific meter stamps as proof for your claim (they must be legible) and complete form 3533 “Application and Voucher for Refund of

Postage, Fees, and Services”. i NOTE: If your aplication for refund is accepted, the USPS refund 90% of the original meter stamp amount.

® will

IMPORTANT: To help prevent you from ac ci den tal ly print ing a post age val ue that's more than you need, you can have your meter warn you when you manually key in a post age val ue that is higher than the values you typically use. This setting is known as the high value warning (see Chapter 7 - System Options to set this option) .

The high warning value feature is effective when you manually key in the postage value, but does not function if the internal rating feature is used.

SV62214 Rev. A 11-9


Viewing System Configuration Levels

Sometimes in an effort to fix your problem over the phone, a Pitney

Bowes agent may request you to look up the software and firmware level that is on your machine. Follow these steps to do this:

2. Press twice.



5. Select "View system info".

6. There are five screens of information available about your machine. Press Page Down to scroll through all the screens if needed.

INTERNAL INFORMATION

IND SN: xxxxxxxxxx

PBI SN: xxxxxxxxxx

UIC Ver: xx.xx.xx


PM Ver: xx.xx.xx

PHS Ver: x.xx

ASIC Ver: x.xx


LCD Ver: x.xx

PSD Ver: xx.xx.xx

RM Ver: xx.xx


RATE Eff: xxxxxxxx

UIC Sum: xxxxxxxxxx

RM Sum: xxxxx


TREE Ver: xxxx

LANG Ver: xxxx

7. Press (back arrow key) four times to return to the Home screen.

11-10 SV62214 Rev. A

12 • Supplies and Options

Supplies

Description

Ink Cartridge, Red Fluorescent

Moistener Brush/ Wick Assembly

Double Tape Sheets—50

Double Tape Sheets—300

Number

793-5

946-1

612-9

620-9

E-Z Seal® 4-Ounce Flip Top Bottles—4 601-9

E-Z Seal® 16-Ounce Bottles—4 601-0

Refer to Pitney Bowes Contact List on page v for web addresses and phone numbers to order supplies.

Options

Pitney Bowes offers a number of flexible options so you can tailor your mailing system to meet your exact needs today, and expand it as your business grows tomorrow. Contact your Pitney Bowes Sales

Rep re sen ta tive for more information (see page v in the front of this guide for web addresses and phone numbers).

Integrated Weighing Platform (Scale)

The weighing platform allows you to accurately weigh mail and packages. You can select from either a 5 lb. or a 10 lb. capacity scale.

See Chapter 3, Running Mail for details on using the weighing platform.

Moistener

The moistener applies sealing fluid to the envelope flap. You can seal envelopes or leave them unsealed, depending on how you feed them. See Chapter 3, Running Mail for details.

Departmental Accounting

The accounting feature tracks post age costs for departmental accounts. Depending on your model, you can order up to 50 accounts for your machine. See Chapter 8, Departmental Accounting for details.

12-1 SV62214 Rev. A

12 • Supplies and Options

Electronic USPS

®

Confirmation Services

This option allows you to get discounted fees from USPS ® for selected services. See Pitney Bowes publication SV61156 for more information on this feature. Visit our website (see page v) and enter

" SV61156" in the search box on the home page to locate and view this document

Postal Inscriptions/Advertisements

Your system comes pre-loaded with several envelope ads and postal inscriptions. These give your mail a professional ap pear ance and can turn your mailings into a powerful pro mo tion al tool. Pitney Bowes can also provide additional envelope adds and inscriptions if your needs require it, up to a total of 20 ads and 20 inscriptions.

Op tion al inscriptions and ads are convenient to add because they are done as software downloads via the Pitney Bowes Data Center.

12-2 SV62214 Rev. A

Appendix A • How to Enter Text

When is Text Entry Used?

Text is entered for these functions:

• International mail (selecting a country)

• Entering Canada and UK Postal Codes

• Naming a Custom Preset

• Naming an Account in the Departmental Accounting feature

How is Text Entry Done?

Text entry is done via the numeric keypad in a fashion similar to current cell phone text entry. Each key, 2 through 9, has three or four letters displayed above it.

There is no dedicated key to switch between alpha and numeric mode. On those screens (and only those screens) where either an alpha or numeric character may be entered (e.g. preset names, postal codes, account names), press a numeric key to cycle through the 4 possibilities for that key. For example, pressing the “2” numeric key cycles through "2" - "A" - "B" - "C". Extended character sets are provided for foreign markets on a country-by-country basis. In those cases, a numeric key may be pressed more than four times to cycle through the complete character set associated with a key.

Postal Codes

In postal codes, all alpha characters are uppercase. For non-US postal codes that follow a fixed format of alpha and numeric characters, only the appropriate alpha or numeric in each specific position is allowed.

Custom Preset Names and Account Names

For Preset names, and Account names, the first letter of the first word automatically defaults to uppercase.

If you wish to enter two consecutive alpha characters that are located on the same numeric key (such as “DE”), you must wait for the cursor to automatically move right to the second character’s position before entering the second character. There is about a 1-second delay following an alpha entry before the cursor moves one position to the right.

A-1 SV62214 Rev. A

Appendix A • How to Enter Text

Special Characters

Special characters are accessed by repeatedly pressing the “1” key.

Special characters include:

Symbol Name

:

-

!

)

(

*

"

.

,

$

?

\

/

@

+

#

^

=

&

%

_

Comma

Asterisk

Period

Colon

Dollar sign

Minus sign (dash)

Question mark

Forward slash

Back slash

Open parenthesis

Close parenthesis

Exclamation point

“At” sign

Plus sign

Number sign

Carrot

Equals

Ampersand

Percent

Underscore

Quotation mark

The zero (0) key on the keypad functions as the space key. The word

“Space” is printed on the machine to indicate this.

The decimal point key (.) functions as the Shift key. The word “Shift” is printed on the machine to indicate this. This key toggles between

“all uppercase letters” and “all lowercase letters.” The current mode is presented on line 4 of the display. ABC to indicate the uppercase mode, or abc to indicate the lowercase mode.

A-2 SV62214 Rev. A

Appendix B • Glossary

Account —set up when using the Departmental Accounting option.

An account can be an organization, person, or department (e.g.,

“Sales”) to which postage is charged. You can assign a unique name to each. The machine stores the total postage used and the num ber of mail piec es pro cessed for each account. The total number of accounts available on your machine depends on the option purchased.

Advertisement, Envelope —An advertising message that appears next to the machine's meter stamp. You can choose from an ar ray of stan dard and custom ads.

Analog Line– a "standard" phone line supplied by the phone company. You use an analog phone line when you connect to the Pitney

Bowes Data Center using your machine's modem. Analog phone lines are usually Fax lines, residential phone lines, and lines used by modems or credit card readers . See also Digital Line

Default —A value or setting the machine au to mat i cal ly uses unless you change it. As delivered, your machine has fac to ry-set defaults or

“normal” settings. You may change these if you wish.

Digital Line –a type of line used on digital phone systems (so called

PBX systems). Many PBX manufacturers have designed phone systems that deliver much more current to the phone than does a

"standard" analog phone line supplied by the phone company. As a result, if you connect your machine's modem to a PBX digital line, thinking that it’s an analog line, you could damage your modem with too much current and not even know it.

Home Screen —The machine display that shows your cur rent selections. It indicates that you're ready to print post age.

Inspection —The process of examining the postage usage through the machine to assure accurate postal funds ac count ing. Your machine is sub ject to remote in spec tion when ev er you add postage to it. If you haven't re filled your machine for 90 days, the dis play shows the mes sage “Inspection Due”. If you haven't re filled it for 120 days, you'll see “Inspection Re quired.”

To do an inspection, simply add postage or connect to the Data Center.

IntelliLink ®

—A Pitney Bowes technology that allows you to download machine features, and postal rate and sys tem soft ware updates via a digital link.

B-1 SV62214 Rev. A

Appendix B • Glossary

Lock Code —A four-digit code that can be set up which acts as a pass word to gain access to the machine after it powers up or after it is awakened from a sleep mode.

Meter Stamp —The imprint produced by the machine (machine stamp or indicia). Depending on your settngs, it may include:

• The indicia (includes the postage amount, date, ZIP code, etc.)

• An advertisement, which is an optional part of the machine stamp that lets you convey your own special mes sage to the mail recipient.

Modem– a device on your machine for connecting to the Pitney

Bowes Data Center over a standard (analog) telephone line. This modem should NOT be connected to a digital line (as is used on most PBX systems in offices).

Origin Postal Code —The Postal Code assigned to your city or town. Mail processed on your machine must be posted from a location in your Postal Code area.

PC Meter Connect ™ – a small software application you install on your

PC to allow your meter to connect to the Pitney Bowes Data Center through your PC’s Internet connection rather than over a standard telephone line. Postage refills and system software updates can be completed efficiently and much quicker via the Internet.

Postage-By-Phone

®

—A service available through Pitney Bowes that allows you to buy postage and check ac count status via a phone line or the Internet. It also permits convenient postal inspection.

Presets —A custom machine setting you can call up instantly at the push of a button. You can assign each pre set a num ber of values, depending on the postage mode you're in, how your machine is set up and what options are in stalled. A preset will always have a name and postage amount, and could also have an ac count, ad, class of ser vice, operating mode and other val ues assigned to it.

Serial Number —The serial number found on the rear of the machine.

Sleep Mode —An energy-saving feature of your machine that clears the display after a certain period of idle time. Press ing any key wakes up the display.

Supervisor Password —A four-digit code that can be set up to protect unauthorized users from changing accounts when using the Departmental Accounting feature.

Tape Sheets —A sheet of self-adhering paper which you print postage on and apply to a piece of mail or package that is too big to be processed through the machine.

B-2 SV62214 Rev. A

Index

A

Account

Clearing All Accounts 8-15

Clearing One Account 8-14

Creating 8-8

Data Stored for each Account

8-1

Deleting 8-16

Displaying Totals 8-12

Editing 8-9

Glossary Entry B-1

Selecting to Track Postage

3-8,8-11

Turning On/Off Passwords

8-6,8-7

Account Balance, checking 6-8

Accounting Feature

Data Stored for Each Account

8-1

Overview of Activating and

Setting Up Accounts 8-2

Turning Off 8-5

Turning On 8-4

Turning On/Off 7-4

Accounting Passwords

Turning On/Off 7-4

Adding funds (postage) to your

Postage By Phone® account 6-9

Advanced Options 7-20

Advertisement

Printing viii

Advertisement, Envelope

Downloading 4-6,6-2

Glossary Entry B-1

Printing 4-6

Alpha/Numeric Keypad 2-4

Analog Phone Line

Establish communications to data center 6-6

Glossary Entry B-1

I-1

Analog phone line

Establish communications to data center viii

Auto-Advance of Printed Date

Setting 7-6

When Used 4-2

Auto-Advance of printed date viii

Auto-Rating, Turning On/Off 7-4

B

Basic Options 7-3

Batch Count

Checking/Viewing 3-9

Clearing 3-10

Description 3-9

Printing 3-10

C

Cartridge, Ink Replacing 10-15

Change Language 7-22

Class

Selecting When Rating Mail

3-4,3-5,3-6

Setting Class Change Options

7-14

Setting Weight Change Options 7-13

Communications, Establishing

Between Your Machine and the Data Center

Analog Phone Line 6-6

Overview 6-1

PC Meter Connect™ 6-5

Communications, establish with data center

Analog phone line viii

Compliance

FCC ii

Contrast, Adjusting of LCD Dispaly 7-3

SV62214 Rev. A

Index

Control Panel

Description 2-4

Location of 2-2

Custom Presets.See Presets

D

Data Center (Pitney Bowes)

Downloads from viii

Problems Connecting via the

PC xi

Data Center, Connection Settings

Changing 7-15

Data Center, Problems Connecting via Analog Line 11-5 via the PC 11-6

Date

Auto-advance of date viii,4-2

Manually changing printed date viii,4-2

Omitting viii

Omitting/Restoring on Meter

Stamp 4-4

Printing viii

Setting Autodate Advance 7-6

Setting to Today's Date 7-3

Day

Omitting viii

Omitting/Restoring on Meter

Stamp 4-4

Daylight Savings

Setting 7-7

Default

Glossary Entry B-1

Dial Prefi x, Settings 7-16

Digital Line

Glossary Entry B-1

Display, Adjusting Contrast 7-3

Display Problems

Blank 11-1

Hard to read 11-2

Distributor Values, Setting 7-18

Documentation (Sources of

Information) 1-5

Downloads from the data center to your machine

Envelope Ads/Postal Inscriptions 6-2

Overview 6-2

Postal/ZIP Code Update 6-3

Postal Inspection 6-3

Postal Rate Update 6-4

Procedure 6-12

System/Software Update 6-2

Upload Pending Electronic

USPS® Confi rmation Service Records 6-3

Drift (for Time), Correcting 7-7

E

E-Z Seal®

Filling Moistener 10-4

Order Number 12-1

Enter/Yes Key 2-4

Envelope

Feeding Problems 11-2

Proper Feeding 3-3,3-4

Sealing Only 4-3

Envelope Ad, Using and Downloading 4-6

F

Feature Keys 2-4

Features

Overview 1-2

Turning On /Off 7-4

Feed Deck 2-3

Feeding Problems 11-2

Firmware, Viewing Level of 11-

10

Funds

Checking vii

I-2 SV62214 Rev. A

Low Funds Warning 7-8

Low Ink, Message 10-1

Index

I

Funds (Postage)

Adding to Machine 6-9

Checking in Machine 3-1,6-7

Checking your Postage By

Phone® Account Balance

6-8

Report Printing 6-11

Setting Warnings 7-8

Withdrawing 7-22

G

Glossary B-1

H

Help, Getting 11-1

High Postage Warning 7-8

Home Screen

Description 3-1

Glossary Entry B-1

Illustration, of mailing system

2-2

Ink Cartridge

Messages Indicating Replacement 10-1

Order Number 12-1

Replacing 10-2

Ink Out, Message 10-1

Inspection, Postal

Glossary Entry B-1

IntelliLink®

Description 1-4

Glossary Entry B-1

L

LCD Display 2-4

Lock/Power Key 2-4

Lock Code

Glossary Entry B-2

On the Home Screen 3-1

Setting 7-9

SV62214 Rev. A

M

Messages on the LCD Display

11-1

Meter stamp

Manually changing printed date viii

Meter Stamp (see also "Printing")

Figure showing sections of

1-4,4-1

Glossary Entry B-2

Manually changing printed date 4-2

Meter Withdrawal

Procedure 7-23

Receipt 7-23

Metric Weight, Viewing 7-12

Model Number v

Modem

Glossary Entry B-2

Settings 7-17

Moistener

Brush, Order Number 12-1

Description/Location 2-3

Filling 10-4

Maintaining 10-5

Problems (envelopes don't seal) 11-4

Removing and Cleaning the

Moistener Brush 10-5

Removing and Cleaning the

Moistener Wick and

Holder 10-7

Wick, Order Number 12-1

N

No Key, Location of 2-4

Normal Preset. See Presets

Normal Preset Timer, Setting

7-5

I-3

Index

O

Options (Machine Settings)

Advanced 7-2,7-20

Basic 7-1,7-3

Dial Prefi x 7-16

Distributor Values 7-18

Modem 7-17

Overview 7-1

Phone Connection Settings

7-16

Purchasable Features on Machine 12-1

Scale 7-11

Setting Data Center Connection 7-15

Tone/Pulse 7-16

Origin Postal Code

Glossary Entry B-2

Overview, of book 1-1

P

Page Up/Page Down 2-6

Passwords

On the Home Screen 3-1

Setting/Disabling Lock Code

7-9

Setting/Disabling Supervisor

7-10

Passwords, Accounting

Editing/Setting for Account 8-9

Turning Off Feature 8-7

Turning On Feature 8-6

PC Meter Connect™

Description 2-7

Establishing Communications to Data Center 6-5

Glossary Entry B-2

Requirements 1-5

System Tray Icon Screen 2-8

Phone Jack, Analog Line 2-6

Phone Line, Analog Settings

Parameters 7-16

Setting Options 7-16

Postage

Adding funds (postage) to your

Postage By Phone® account 6-1

Adding to Machine 6-9

Applying 3-2

Checking Funds vii

Checking Funds in machine

3-1,6-7

How it is stored in your meter

6-1

Keying in from Home Screen

3-3

Minimum Amount for Adding to machine 6-9

Printing a Funds (Postage)

Report 6-10

Printing a Receipt After Downloading 6-11

Setting Funds Warning 7-8

Tracking by Selecting an Account 3-8

Withdrawing Funds 7-22

Postage-By-Phone®

Account Balance, checking

6-8

Adding Funds to Account 6-1

Changing Phone Number 7-17

Glossary Entry B-2

Postal Class

Setting a matching inscription

4-5

Postal Inscription

Downloading 4-5,6-2

Printing 4-5

Postal Rate Update, Downloading 6-12

Postal Requirements 1-3

Postal requirements for inspection 6-3

Power Key 2-4

I-4 SV62214 Rev. A

Index

Power Receptacle 2-6

Presets

Custom, Defi ning New 5-6

Custom, Deleting 5-8

Custom, Description 5-5

Custom, Editing Preset Name

5-8

Custom, Selecting 5-5

Custom, Viewing 5-7

Glossary Entry B-2

Normal Preset - Defi ning New

Values 5-4

Normal Preset - Description

5-2

Normal Preset - Viewing (and

Selecting) 5-3

What is a Preset 5-1

Why Should I Always Include a

USPS® “Class” 5-1

Why Should I Use Presets 5-1

Print Head

Purge 10-14

Replacing 10-8,10-15

Printing

Adding/Removing an Envelope

Ad to the Meter Stamp

4-6

Adding/Removing a Postal

Inscription to Meter Stamp

4-5

Adjusting Horizontal Print Position of Meter Stamp 4-9

Auto-Advance of Printed Date

4-2

Bypass all Printing and Seal the Envelope Only 4-3

Creating a $0.00 meter stamp

4-2

Date and Time viii

List of Options 4-1

Manually Changing Printed

Date 4-2

Omitting/Restoring Day or Date on the Meter Stamp 4-4

Printing an Ad, Date, and Time

Only (no meter stamp)

4-8

Printing the Date and Time

Only (no meter stamp)

4-7

Printing Problems 11-3

Print Purge 10-14

Print Tests 10-12

Problems

Accidentally Printing the Wrong

Postage 11-9

Connecting to the Data Center via Analog Line 11-5

Connecting to the Data Center via the PC 11-6

Feeding 11-2

LCD Display 11-2

Moistening 11-4

Printing 11-3

Refi lling Postage via the PC

11-8 with Display xi

Product Name v

Purge, Print Head 10-14

R

Registration Wall 3-3

Reports

Add Postage (Refi ll) 9-3

Confi guration 9-7

Error 9-8

Funds (Register) 9-2

Multi-Account (Accounting

Feature) 8-13,9-4

Rates Summary 9-6

Single Account (Accounting

Feature) 8-13,9-4

Special Services 9-5

SV62214 Rev. A I-5

Index

Requirements

PC Meter Connect™ 1-5

Postal, for Your Machine 1-3

Run Install Mode 7-24

S

Safety, Telephone 1-9

Safety Notes 1-8

Scale


Turning On/Off 7-12

Viewing Metric Weight 7-12

Zeroing 7-11

Screen Selection Keys, Location of 2-4

Serial Number

Glossary Entry B-2

Services, Special

Used during rating 3-4

Sleep Mode

Glossary Entry B-2

Setting 7-6

Software, Viewing Level of 11-

10

Sources of Information 1-5

Special Characters, Text Entry

A-2

Specifi cations

Equipment 1-6

Material 1-7

Stacker Tray 2-3

Storage Drawer (DM200L Only)

2-3

Supervisor Password

Glossary Entry B-2

Setting/Disabling 7-10

Supplies 12-1

Ordering v

System Confi guration Levels

11-10

System Options (Machine Settings) 7-1

T

Tape Sheets

Glossary Entry B-2

Order Number 12-1

Telephone, Safety 1-9

Test Print 10-13

Tests, Print Head 10-12

Text Entry

How to Enter A-1

Special Characters A-2

When it is used A-1

Time

Correcting Drift 7-7

Part of printing with Date on

Meter Stamp 4-7,4-8

Printing viii

Setting Daylight Savings 7-7

Timeouts, for Normal Preset to

Appear 7-5

Top Cover 2-2

Transport Release Lever 2-3

Troubleshooting.See Problems

Accidentally printing the wrong postage xi

Problems Connecting to the

Data Center via the PC xi

Problems dialing out via analog line xi

U

United States Postal Service

Website v

USB Port 2-6

Utility Slot 2-3

W

Warnings

High Value Postage 7-8

Ink Out 10-1

Low Funds 7-8

Low Ink 10-1

I-6 SV62214 Rev. A

Weighing

Auto-rating with scale 3-5

Differential Weighing 3-6

Entering Weight Manually 3-4

Platform Description/Location

2-3


Wick/Brush Assembly, Order

Number 12-1

Y

Yes/Enter Key 2-4

Index

SV62214 Rev. A I-7

Index


I-8 SV62214 Rev. A

1 Elmcroft Road

Stamford, Connecticut 06926-0700 www.pitneybowes.com

For Service or Supplies

PB Form SV62214 Rev. A 09/08

© 2008 Pitney Bowes Inc.

All Rights Reserved

*SV62214REVA*

DM100i / DM200L Digital Mailing Systems

Operator Guide

Pitney Bowes SV62214 Operator Guide

DM100i / DM200L Digital Mailing Systems

Operator Guide

Pitney Bowes Contact List

Machine Identification

Resources

Table of Contents

1 • Introduction

What's in this Guide

About Your Digital Mailing System

Postal Requirements

Sections of the Meter Stamp

What is IntelliLink™?

About PC Meter Connect

Other Sources of Information

Specifications

Equipment

Specifications

Material (see figure below)

Important Safety Notes

Important Safety Notes

Important Telephone Safety Instructions

2 • Getting to Know Your System

Parts of the Machine

Parts of the Machine

Control Panel

Control Panel

Connections on Back of Machine

PC Meter Connect

PC Meter Connect

3 • Running Mail

Home Screen

Checking Funds ( Postage) Availability in Machine

Applying Postage

Keying In the Postage Directly

Entering Weight Manually

Using the Weighing Platform (Scale)

Using Differential Weighing

Using Differential Weighing

Selecting an Account to Track Postage

Using the Batch Count Feature

Viewing (Checking) the Batch Count

Printing the Batch Count

Clearing the Batch Count

4 • Printing Options

Printing Options

Sections of the Meter Stamp

Printing a $0.00 Meter Stamp

Auto-Advance of Printed Date for the Meter Stamp

Manually Changing Printed Date for the Meter Stamp

Bypass all Printing and Seal the Envelope Only

Omitting/Restoring Day or Date on the Meter Stamp

Adding/Removing a Postal Inscription to Meter Stamp

Adding/Removing an Envelope Ad to the Meter Stamp

Printing the Date and Time Only (no meter stamp)

Printing an Ad, Date, and Time Only (no meter stamp)

Adjusting Horizontal Print Position of Meter Stamp

5 • Normal and Custom Presets

What is a Preset?

Why Should I Use Presets?

Why Should I Always Include a USPS

“Class” in my

Preset?

Normal Preset

Viewing (and Selecting) the Normal Preset

Defining New Values for the Normal Preset

Custom Presets

Selecting a Custom Preset

Defining a New Custom Preset

Viewing (and Selecting) a Custom Preset

Editing a Custom Preset Name

Deleting a Custom Preset

6 • Adding Postage/Connecting to

Data Center

Postage and Your Machine

Establishing Communications Between Your Machine and the Pitney Bowes Data Center

Downloads from the Data Center to Your Machine

Downloads from the Data Center to Your Machine

Downloads from the Data Center to Your Machine

Using PC Meter Connect