Polycom SoundPoint IP 501 User guide

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Polycom SoundPoint IP 501 User guide | Manualzz

SoundPoint

®

IP 501

Quick User Guide

Basic Phone Features

Customizing Your Phone

Applies to phones running SIP 2.2 or later.

For detailed information please consult the comprehensive SoundPoint IP 501

User Guide available at: www.polycom.com/support/voicedocum entation

©2007 Polycom, Inc. All rights reserved.

Polycom, the Polycom logo and SoundPoint are registered trademarks of Polycom, Inc. in the U.S. and various countries.

All other trademarks are the property of their respective owners.

Information in this document is subject to change without notice.

SoundPoint IP 501 Quick User Guide. 1725-11515-001 Rev. C 7/2007

BASIC PHONE FEATURES

PLACING A CALL

Using the Handset :

Pick up the handset a nd dial the number or dial the number first, a nd then pick up the handset.

Using the hands-free Speakerphone :

1. With the handset on-hook, press:

- any assigned line key, or

- the NewCall soft key.

2. Dial the number.

Or dial the number, and then press the

Dial soft key.

Using the optional Headset:

1. With the headset connected , press:

- any assigned line key, or

- the NewCall soft key.

2. Press .

3. Dial the desired number.

Or dial the number, and then press .

During a call, you can alternate between handset, headset, or h andsfree modes by pressing the or keys, or picking up the handset.

A NSWERING A CALL

Using the Handset:

Pick up the handset.

Using the Speakerphone:

Press:

- , or

- he li ne key, or

Ans wer soft key.

Using the option al Headset:

Press .

Incoming calls may be ignored by pressing the Reject soft key or during ringing.

ENDING A CALL

Using the Handse t:

Hang up or press the EndCall soft key.

Using the Speakerphone:

Press or the EndCall so ft key.

Using the optional Headset :

Press or the EndCall soft key.

MICR OP HONE MUTE

During a call, press .

Mute applies to all modes: handset, headset, and hands-free. You can hear all other parties while Mute is enabled.

To turn off Mute, press again.

CALL HOLD AND RESUME

1. During a call, press or t he Hold soft key.

2. Press again, the Resume soft key, or the li ne key to retrieve the call .

L OCAL CONFERENCE CALLS*

To create a three-way conferenc e call:

1. Call the first party.

2. Press or the Confrnc soft key to create a ne w call (the active call is placed on hold).

3. Place a call to the second party.

4. When the second party answers , press or the Confrnc soft ke again to join all parties in the y conference.

When a conference has been established, pressing the Split soft key will split the conference into two calls on hold.

Placing the call on hold on the conference originator’s phone will place the entire conference on hold .

A conference may be created at any time between an active call and a cal l on hold (on the same or another line) by pressing the Join soft key.

Ending the call on the conferen ce originator’s phone will allow the ot her parties to continue the conference.

______

* - Confere ncing is an optional feature that must be configured on the call server. Particulars and menu options ma y vary.

CALL TRANSFER

1. During a call, press or the

T rnsfer soft key (the active call is placed on hold).

2. Place a call to the n umber to whic h you want to transfer the call.

3. After speaking with the second party, press or the Trnsfer soft key to complete the transfer.

Press the Blind soft key to transfer the call without speaking to the second

party.

Transfer may be cancelled during establishment by pressing the Cancel

soft key. The original call is resumed.

CALL FORWARDING

T o enable call forwarding:

1 . Press the Forward soft key from the phone’s idle display or press and select Features and Forward.

2. Select a Forwarding Type from

Always, No Answer, and Busy.

3. For all types, enter a number to forward all future calls to.

4. For No Answer, enter the num ber of rings before forwarding.

5. Press the Enable soft key to co nfirm

Call Forwarding. A moving arrow icon appears for that line to confirm Call

Forwarding is enabled

To disable call forwarding:

1. Press the Forward soft key from the p hone’s idle display or press and select Features and Forward.

2. Select a Forwarding Type from

Always, No Answer, and Busy.

3. Press the Disable soft key.

Call forwarding is not available on shared lines.

If call forwarding is configured on t he call server (invoked using * code di aling or from a PC -based application), then particulars and menu options may var y.

1

REDIAL

Press the Redial soft key or to r edial the most recently dialed number.

DO NOT DISTURB

Press to prevent the phone f rom ringing on incoming calls. A Do

Not Disturb icon appears for all lines to confirm that Do Not Disturb is enabled.

Press

Disturb.

again to turn off Do Not

If Do Not Disturb is configured on the

call server, then particulars may vary.

CALL LISTS

Press followed by Call Lists (or

) and Missed, Received, or

Placed Calls, as desired. Information on respective call s will be displayed.

From this scree n, choose the appro priat e soft key:

1. Edit to amend the dial string before dialing.

2. Dial to return the call.

Or press More, then:

3. Info to view detailed call information.

4. Save to store the conta ct to the

Contact Directory.

5. Clear to delete the c all from the list.

Press More and Exit soft keys to return to the idle display.

VOICE MAIL*

The Message Waiting Indicator LED on t he front of the p hone and individual line

L ED indicators will flash and stutter dial tone in place of normal dial tone will sound to indicate that message(s) are waiting at the message center.

To listen to voice messages:

1. Press .

2. Follow voice prompts to listen to messages.

______

* - Voice Ma il is an o ional feature that m ust be configured ll enu options may vary.

SPEED DIALING

To assign a speed dial index, see

CONTACT DIRECTORY below.

To dial a number a ssigned to a line key, press the line key opposite the nu mber.

CUSTOMIZING YOUR PHONE

CONTACT DIRECTORY

T o add a contact in your local phone

directory:

1 . Press , and then select

Contact Directory.

2. Press the More soft key, then the

Add soft key to enter another contact into the phone’s database.

3. Enter first and/or last name from the keypad. Press the 1/A/a soft key to select between numeric and upper / lower case alphanumeric modes. Press the Encoding soft key to access special characters in other languages if necessary.

4. Enter a unique contact number (not already in the directory).

5. Change the Speed Dial Index if desired. It will automatically be assigned the next available index value .

6. Modify the remainder of the fields

(Ring Type, Divert Contact, Auto

Reject, and Auto Divert) if desired.

7. Press the Save soft key to confirm or the Cancel soft key to abandon the changes, then press or t

Exit soft keys to return to the idle he display.

Contacts can be easily added from

Call Lists. For more information, see

CALL LISTS section above.

To search for a contact:

1. Press , and then select

Contact Directory.

2 . Press the More soft key, and then the Search soft key.

3. Using the dial pad, enter the first few characters for First or Last names.

4. Press the Search soft key to searc h for contacts. Dial successful matches from the resulting screen.

SoundPoint IP 501 Quick User Guide. 1725-11515-001 Rev. C 7/2007

To edit a contact:

1. Press , and then select

Contact Directory.

2. Search for contact (see above).

3. Press the Edit soft key and make the necessary changes .

4. Press t he Sav e soft key to confir m or the Cancel soft key to abandon the changes, then press or the

Exit soft keys to return to the idle display.

VOLUME ADJUSTMENT

Press the volum e keys t adjust handset, headset, and handso free speaker volume during a call.

P ressing these keys in idle state adjusts the ringer volume.

To conform to regulatory requirements, handset and headset volume will retu rn to a preset level after each call, but the configuration can be changed. Handsf ree volume setting s will be maintained across calls.

RING TYPE

You can select different rings to match your preferences and distinguish between calls on lines.

T o change th e incoming ring:

1. Press .

2. Select Settings followed by Basic, and Ring Type.

3. Using the Up or Down arrows, highlight the desired ring type. Pr ess the Play y ring type.

4. Press the Select soft key to change to the selected ring type.

5. Press display.

to return to the idle

If you select Silent ring, press the Line key or Answer soft key to answer incoming calls.

DISTINCTIVE RINGING / CALL

T REATMENT

Y ou can set distinctive incoming ringing to nes for different contacts in your local directory.

To set a distinctive ring for a lo cal

contact:

1. Press , and then select

Contact Directory.

2. Search for contact (see CONTACT

DIRECTO RY above).

3. Press t he Edit soft key and scroll down to Ring Type.

4. Enter a number corresponding to on e of the ring types available (see RING

TYPE above).

5. Press the Save soft key or Cancel to abandon the change, then press

to return to the idle display.

HEADSET MEMORY MODE

For permanent or full-time headse t users, th ere is an option to default all c alls to g o to the headset.

To enable Headset Memory Mode:

1. Press and select Settings followed by Basic, Preferences, and

Headset Memory.

2. Use the Up or Down arrows and press the Selec t soft key to enable

Headset Memory Mode.

To disable Headset Memory Mode :

Repeat steps 1 and 2 and select

Disable.

To activate Headset Memory Mode:

Press twice.

2

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