Russell Hobbs | RHCV21 | Problems? Don`t take it back to the shop, they won`t

instructions, troubleshooting guide, and guarantee
Don’t take it back to the shop,
they won’t be able to fix it.
Ring the helpline
0845 658 9700
it’s a local rate number
Read the instructions before using your vacuum cleaner, and keep them safe.
If you pass the cleaner on, pass on the instructions too.
important safeguards
Follow basic safety precautions, including the ones below. It’s quite a list, but most of them are
simple common sense.
1 The cleaner should only be used by or under the supervision of a responsible adult. It’s not a
toy – don’t let children play with it.
2Don’t put the cleaner in any liquid, and don’t use it anywhere damp or wet.
3Don’t use the cleaner near a gas, oil (including paraffin), or open fire. The flame may
be sucked towards the cleaner, causing a fire hazard.
4 Keep hair, clothing, fingers (and toes), away from the end doing the sucking, and from the
brush. It won’t drag you into the bin, but it may give you a bit of a start.
5Stuff you mustn’t pick up:
a) don’t pick up any liquid – you’ll short the motor
b) don’t pick up stuff that may ignite spontaneously, like matches, bits of fire-lighter
c) don’t pick up anything burning or smouldering, like cigarette ends, ashes, or embers
– wait till they’re extinguished and cold
d) don’t pick up spillage from toner cartridges – the fine carbon particles may pass through
the filter, short circuit the motor, and burn it out
e) don’t pick up cement or plaster dust – they’ll combine with moisture in the air, clog the
filter, scour the bin, and maybe burn out the motor too
f) don’t pick up anything sharp – you may puncture the filter and damage the motor
g) don’t pick up anything biological – you’ll eventually have to clean it off the filter, and
there’s always the possibility that viral particles may pass through the filter, reach the air
outlet, and enter your air supply
6If you use the cleaner outdoors (e.g. cleaning the car), connect it to the electricity supply via a
residual current device (RCD), with a rated residual operating current not exceeding 30mA.
Don’t let the cleaner get wet.
7 Don’t leave it unattended when plugged in.
8Keep an eye on the cable, so it doesn’t catch on anything, or trip anyone up. Don’t run the
cleaner over the cable, you’ll damage it.
9If you’re using the cleaner on stairs, sit it where it can’t topple, and keep it below you, so if it
does topple, it won’t land on you.
10 Don’t use the cleaner on people, animals, birds, or pets.
11 Unplug the cleaner and rewind the cable when not in use, before moving and before
12 Don’t use the cleaner if the bin is full – switch off, unplug, and empty it.
13 Don’t use the cleaner for any purpose other than those described in these instructions.
14 Don’t use accessories or attachments other than those we provide.
15 Don’t leave the cleaner in sunlight, prolonged exposure to UV may damage plastics.
16 Don’t use the cleaner if it’s damaged or malfunctions. If the cable or plug is damaged, the
cleaner must be returned in order to avoid hazard.
household use only
before using for the first time
Remove all packaging, but keep it in case you ever need to return the cleaner.
count the bits
In the box you’ll find two tubes, a turbo brush, a big brush, a vinyl brush, a crevice tool, a small
brush, a sofa brush, and a hose (with nozzle). They may be packed separately, so check all of the
packaging before you dispose of it.
Keep the filters clean – if they get blocked, you’ll lose suction rapidly.
fitting the hose
1 Turn the hose end, to align the lock with the inlet in the front of the cleaner.
2Push the hose end into the inlet. You’ll hear a click as it locks into position.
3Give it a gentle tug to check it’s fitted properly.
4 Pull as much cable as you need from the back of the cleaner.
5The yellow band round the cable tells you there’s about a metre left.
6The red band about half a metre later tells you “Stop pulling, you’ve run out of cable!”.
7 Keep an eye on the cable so it doesn’t catch on anything, or trip anyone (including you).
carrying and moving the cleaner
8Lift the cleaner only by the carrying handle.
9When the cleaner is sitting on its wheels (normal position), you can move it around by pulling
gently (that’s gently), on the hose.
10 For stationary jobs like curtains, you may sit the cleaner up, with the hose at the top, but
don’t try to move it like this, or it’ll fall over.
choose the tool for the job
11 The tools will fit on the nozzle, or on the narrow end of either tube.
12 You’ll have your own preferences, but here are few tips for the first time user.
big brush normally used with the extendable tube, for floors and carpets:
Press the rear of the brush pedal to extend the bristles for floor coverings with
little or no pile.
Press the front of the brush pedal to retract the bristles for use on rugs, carpets,
and anything with pile.
vinyl brush you can use the big brush on vinyl, and parquet, but the vinyl brush is designed
just for these surfaces – use it if you have to clean a large vinyl or parquet area
turbo brush normally used with the extendable tube, for floors and carpets, this has a
rotating brush, powered by suction, for deeper cleaning.
crevice tool as the name implies, down the sides of upholstery, in awkward spaces, nooks,
and crannies nothing else can reach.
small brush use it to remove pet hair, lint, and dust from blinds, and curtains, and to brush/
clean awkward corners.
sofa brush use this to remove pet hair, lint, and dust from upholstery, and other small, flat
areas – don’t use it on hanging curtains, as it doesn’t have the bristles necessary
to let air flow freely, use the small brush instead.
13 We suggest the big brush for the daily clean, the turbo for the weekly deep clean.
14 The tubes are identical, the narrow end of one fits the wide end of the other, or any of the
tools, to provide extra length where needed, for floors, carpets, or hard to reach places:
15 Push the wide end of the tube on to the nozzle.
16 Choose a tool, and push it on the narrow end of the tube or nozzle.
suction control
17 There are two ways to control the suction:
a) The suction control on the top rear of the cleaner – turn it clockwise to increase the
cleaning power, anti-clockwise to decrease the power (it’s also the on/off switch 3).
b) The suction control on the nozzle – move it towards the nozzle for maximum suction,
away from the nozzle, to reduce suction.
plug in
caution If you’ve accidentally pressed the suction control/on/off switch 3, the cleaner could
come on when you plug it in. This could give you a bit of a start, so be careful.
18 Plug the cable into a socket near the area to be cleaned (switch the socket on, if it’s
switching on
19 Press and release the suction control/on/off switch 3, to turn the cleaner on.
20Move the tool over the surface, cleaning a small area at a time.
21When you move to a new area, overlap the previous area, to make sure none of the surface is
switching off
22If you’ve finished, if you want to change tools, or if you just want to stop for a rest, press and
release the suction control/on/off switch 3, to turn the cleaner off.
finished cleaning?
23Press and release the suction control/on/off switch 3, to turn the cleaner off.
24Unplug the cleaner (switch the socket off first, if it’s switchable).
25Stand clear of the cable, and press the carrying handle down ( C ) – the cable will rewind.
26Keep clear of the cable, as it rewinds at a fair lick. If it catches on anything, stop pressing, and
it’ll stop rewinding.
27We’ve tried not to make it too powerful, to avoid wrecking your home, so you may need to
push the plug end into the storage area manually.
removing and emptying the bin
28You don’t have to empty the bin after each use, but it’s a very good idea. Your cleaner will
happily work till it’s chock full, but you’ll be wasting energy swirling yesterday’s dust around.
Energy that could be better used sucking up today’s dust.
29There’s a “bin full indicator” on top of the cleaner, between the carrying handle and the
suction control/on/off switch.
30If it shows red, when suction is at maximum, and the nozzle is off the floor, then you should
empty the bin right away.
31Switch off, unplug, and leave it for a minute, to let the dust settle.
32Press in the lock on the hose end, and pull the hose out of the cleaner – this’ll keep the hose
out of your way.
33Grip the bin handle, press in the bin release buttons, and lift the bin up and out of the cleaner.
34Lower the bin into your dustbin so the bottom of the bin is below the rim – this’ll prevent the
dust dispersing into your environment.
35Press the latch on the front of the bin, to open the bottom of the bin, and dump its contents
into the dustbin.
36Give the bin a couple of taps, to shake all the dirt loose.
37Lift the bottom of the bin up to close it.
check the filters
38While emptying the bin, check the filters – especially the plastic filter. Blocked filters quickly
reduce suction, and they’re easy to clean.
39Spread out some newspaper – you’re likely to make a mess.
40Wearing rubber gloves is a good idea – they’ll protect your fingers from any gunge on the
plastic filter – this is the one most likely to block
41 While the bin is open, turn it upside down.
42Use the grips on the plastic filter to turn the filter about 8mm (³in) clockwise, then lift it out.
43Tap it over the newspaper, to dislodge any dirt – anything stubborn can be brushed off (an
old toothbrush is ideal for this).
44You may wash it in warm soapy water, rinse under a running tap, then air dry.
,Check that the filter is completely dry before replacing it in the cleaner.
45Drop it back into the bin, and turn anti-clockwise to lock it in place.
46Close the bottom of the bin.
47Turn the bin the right way up, and lower it into the cleaner.
HEPA filter
48This filters the returning airflow. It’s expensive to replace, so be gentle with it. With careful
handling, it should last for years.
49Grip the left tab on the HEPA filter, pull the top of the filter forward, to release it, then lift it
out of the cleaner.
50Tap the HEPA filter gently over the newspaper, to dislodge any dirt.
51If it’s really dirty, soak it in warm soapy water for a few minutes, rinse under a running tap, to
remove all trace of soap, then let it air dry.
,Check that the filter is completely dry before replacing it in the cleaner.
52To replace the HEPA filter
a) lower it into its space in the cleaner
b) push both tabs on top of the HEPA filter towards the cleaner
c) the right tab will push against the end of the HEPA filter lock
d) stop pushing when the HEPA filter clicks into place
e) this prevents the cleaner operating without the filter – which will damage the motor
foam filter
53The foam filter is at the rear of the bin.
54Pull the catch, to open the cover.
55Pull out the foam filter.
56Wash it in warm soapy water, rinse it thoroughly, squeeze it out, then leave it to air dry.
,Check that the filter is completely dry before replacing it in the cleaner.
57Replace the foam filter inside the cover, then close the cover.
outlet filter
58Squeeze in the tab on the cover, and pull the cover off the rear of the cleaner.
59Lift out the outlet filter.
60Wash in warm soapy water, rinse under a running tap, to remove all trace of soap, then air dry.
,Check that the filter is completely dry before replacing it in the cleaner.
61To replace the cover, locate the lugs on the right of the cover in the slots in the rear of the
62Fit the cover into the rear of the cleaner, and press the tab till it clicks into place in the lock.
cleaning the cleaner
63Switch the cleaner off and unplug it before cleaning.
64Don’t put any part of the cleaner in a dishwasher.
65Don’t use harsh or abrasive cleaning agents or solvents.
66Wipe external surfaces of the cleaner with a damp cloth.
67Wipe the tools and tubes with a damp cloth.
68A dab of washing-up liquid will remove stubborn stains, but clean it off afterwards, or it may
69Clean the cleaner frequently. Basically, the better you look after it, the longer it’ll last. Keep an
eye on it as you use it, and examine the filters when you empty the bin. If anything needs
cleaning, do it there and then, don’t put it off, in case you forget.
70No matter how careful you are, sooner or later you’ll block the cleaner.
don’t panic!
If the cleaner starts to get noisy and you start to lose suction, don’t worry, it’s not the end of the
world, you’ve probably just blocked it up.
1 Switch the cleaner off and unplug it.
2Spread a newspaper on the floor, you’re going to make a mess.
3If you’re using one of the tools, remove and check it first.
4 Turn the turbo brush over, press the tab, and remove the door, to check the turbo.
5Pull the hose out and check it.
6Use something blunt, like the blunt end of a ball-point pen to dislodge any blockage.
7 Remove the bin, and check the HEPA filter, foam filter, and plastic filter.
8If you haven’t cleared the blockage by now, try again.
9Still not clear? – Ring the helpline.
The cleaner doesn’t need an earth. It has a 13A BS1362 fuse in a 13A BS1363 plug.
To replace the plug, fit the blue wire to N, and the brown wire to L. Fit the cord
grip. If in doubt, call an electrician.
Don’t use a non-rewireable/moulded plug unless the fuse cover is in place. If you
remove the plug, dispose of it.
helpline – 0845 658 9700
If you need help, note the Model No (on the rating plate) and ring the helpline 0845 658 9700
(it’s a local rate number).
Defects affecting product functionality appearing within one year of purchase will be corrected
by replacement or repair provided the product is used and maintained in accordance with the
instructions. Your statutory rights are not affected. Documentation, packaging, and product
specifications may change without notice.
If you ring Customer Service, please have the Model No to hand, as we won’t be able to help you
without it. It’s on the rating plate (usually underneath the product).
The cleaner isn’t user-serviceable. If it’s not working, read the instructions, check the plug fuse
and main fuse/circuit breaker.
If that doesn’t solve the problem, don’t take the cleaner back to the place you bought it – they
won’t be able to fix it. Ring Customer Service.
If they advise you to return the product to us, pack it carefully, include a note with your name,
address, day phone number, and what’s wrong. If under guarantee, say where and when
purchased, and include proof of purchase (till receipt). Send it to:
Customer Service, Russell Hobbs Ltd, Fir Street Failsworth, Manchester M35 0HS
telephone: 0845 658 9700 (local rate number)
wheelie bin symbol
To avoid environmental and health problems due to hazardous substances in electrical
and electronic goods, appliances marked with this symbol mustn’t be disposed of with
unsorted municipal waste, but recovered, reused, or recycled.
550-878 for more products
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